June 2013No matter what your business is, Chamber Nation is there to assist you with your problems. The staff is patient, knowledgeable and ever ready to help. What a blessing.Peggy P.-- Thank you for taking the time to speak with me. Great customer service...I.C. --Very cool—we have been changing banners…playing for really the first time---- I cannot believe how easy this is….. !!E.L. --Luke - Thank you for assisting our new member Jon Rosenthal with his Traffic Catcher site. I know this is part of our Chamber Nation membership, but he was so pleased with the end result and said that you were phenomenal to work with! You really make us look good with your prompt and professional customer service.Thanks again,Kathryn M. NPCC>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>06/05/13 03:20 PMLuke,I completely agree with Kathryn's feedback and also appreciate your and your company's efficient and effective service. Thank you.Jason-- Just had a person sign up to attend one of our events, they were saved as a PROSPECT and your new changes were FAB-U-LOUS! The options made is SUPER easy! Thanks for caring. J

May 2013Hi, Richard.I am just dropping you a note to say how pleased we are with Chamber Nation and our Chamber “Genius” Luke. We had a glitch in our Golf Classic registration (it was caused by our error…). It is was a small issue but correcting it is going to make all the difference in our life as we prepare to move to a new location and finalized the details of our Golf Tournament. Luke worked with us to resolve this issue until he found the answer. While doing so, he has displayed patience, humor and encouragement. He is an amazing ambassador for your company and we could not be happier with his guidance.Thanks you, Richard for providing such a great environment for your employees. It is evident that they love working for your company and are proud to be part of your team.Sincerely Happy with Chamber Nation!DeniseDenise Day | Executive Director-- Richard,Thank you for your wonderful help and your commitment to the best customer service in the world. Tracy Wright-- Thanks for everything – I think Chamber Nation is a great product/company and really still thrilled with my choice to go with you guys. Appreciate all your help in setting up the site and continued support.Kind regards,S.N.

April 2013Hello Richard - I just wanted to let you know how pleased I am with the website development and the mobile marketing platform. Everything is looking great and both Brian and Ryan have been terrific to work with. I am a big believer in positive feedback and just wanted to give your guys a thumbs up!Best, Lizzi Cochrane, OwnerTotal Merchant Services of GA(229) 854-7365

March 2013I have been with the Chamber for almost eight years. Not only has the website given our membership a lift, it has renewed my creative energy. I can’t wait to learn more about the system and show it off to our current and prospective members. This has been a great experience and I will be sure to share Chamber Nation’s name with all of my fellow Chamber Directors. Take care and have a great week.

FW: Google Indexing Links from new Chamber SiteMar 11 to Richard, Brian, Luke, SamAlready great feedback from one of our Board members.Thanks, guys!DeniseFrom: Larry Sent: Monday, March 11, 2013 1:50 PMTo: Denise Subject: Google Indexing Links from new Chamber SiteI was working on external links today and noticed on Google Webmasters that 3 links from the new Chamber site are being indexed by Google.. just sharing the info.. chambers have really good link authority with Google so yet another selling point to prospective members :)

Hi Brian,Thank you so much. I love the TCS page!Best Regards,J.S. / Fieldstone

Thank you for all your hard work and help. It looks great!Julie

Feedback has been very good! We are very happy with everything. I'm trying to stay on top of everything you guys are offering. G.P.

February 2013Thank you for your outstanding support of our chambers of commerce across America and also for your support of ACCE! D.K.

Subject: Laughing Lotus TCS, Luke at Chamber Nation and KristyLisa just called and wants to make sure you all check her page out. She ended up calling and talking with Luke. Luke did the whole thing for her. She is sooooooooooooooooo happy! She said “however much they (CN) get paid, it’s not enough!” I asked if she would write a Testimonial and send it to us to put in the BT. I also told her that these great new happenings are because of Kristy’s leadership, ideas and moving forward attitude!

C.J.

You guys are always being so responsive!!!!M.C.

January 2013Richard, "We are really pleased with our new system. The mobile apps will bring us into the 21st century, but it is a bit overwhelming to see all that we will be able to do with this program." Leslie

Dave Asher is one of our customers who is using the Chamber Nation membership management and mobile publishing technology to promote Buy Local in Reno Nevada. Here is a short news story about how its working.Nice Work Dave !

December 2012

Current Published NewsChamber launches new website, servicesBy JEFF ROSLOWj jroslow@heartlandnewspapers.comFor about a month there was no Bartow Chamber of Commerce website, but now it’s back and it has become more of a one-stop place for businesses and residents, and people living in town and out of town.“It embraces not only businesses but also the quality of life in Bartow,” Bartow Executive Director Jeff Clark said.He said there was a lot of information on the site one of the biggest advantages to the revamped site is it is a lot easier to find your way around it. And, while much of the information that was on the previous site is still there – and improved in look – there are new items to help people. The site has to be that way because it should be central to learn anything and everything about the town.“It’s one stop,” he said. “Anyone can get information on businesses, but it’s also a site residents can use … a community site.”Rocco Condello who started Neon Octopus, designed and programmed it. And he while he and Clark worked on making it easier to navigate, he said the site is also usable on the cell phone.“You can download and get through to the membership social network and people can socialize with each other,” he said. “It will work on Blackberry, Android and iPhone. I would encourage people to use that.”And, with his programming knowledge and the familiarity he’s learning, Clark said the improvements are easily noticeable.For those who want to know how noticeable it is, ChamberNation CEO Richard Scully, which provides technology behind the scenes so Chambers can have sales tools, said Bartow’s previous site – and now the new one – is one of the best ones that use his service. ChamberNation is used by 135 Chamber of Commerce websites in 43 states.“Rocco Condello did such a wonderful job in Bartow we retained him to work nationally,” Scully said. “I asked one of our service guys about this site and I called him and started using his services about six or eight months ago.”He said Condello has done work on the Chamber sites in Woodland Park, Colo., Oroville, Calif., and Boulder City, Nevada.The new websiteWhen someone gets to the Bartow site, and passes the mouse over links at the top it will take users to Chamber areas, Members, Community links, Parks and Recreation and Development. And, because there’s so much Condello also made Quick Links on the right to take users directly to what are the most used areas, such as the calendar, a place to put in your own calendar link, membership names and businesses, business information and more. Then the rest of the front page features big events that are coming up and that will change often to keep users interested and informed of what is happening in town.“The news and events drive traffic to the events,” Condello said. Clark added it will be necessary to change the front often because people want to be engaged differently each time they come and front page should be dynamic. He also said that while the site is live – and Condello is in a way employed to maintain and update the site which is almost a full-time job – having it complete and done will probably never be done.“It’s not finished and it’s probably never going to be finished,” Clark said. “(Condello’s) had a lot of ideas and we’re working on it now and we’ll probably be working on it a year from now.”Currently Condello and Clark are working on updating the Parks and Recreation information. The pages have icon links on them to show users quickly what they offer and the text information has been redone to make them more reader friendly in web terms than they were before. Both said text on the web has to be different – shorter – than it is in print or other products and photos is what really drives users.And, “this connects with Facebook and Twitter and events can be posted automatically,” Condello said.Also as the previous website allowed, members can build their own pages for free. It can be handled by business owners themselves, but Condello said he will for a price he can handle it but the programming is easy enough to use for anyone.Other Chamber changesThe website is not the only thing changing at the Chamber. This week it started rolling out to new and renewing members the Corporate Community Partners program. That will allow members to invest in various levels based on bundles of programs and services. The bundles can be customized to fit a member’s needs and goals.Community Corporate Partners can participate at different levels. A business level costs $500, a director level costs $1,000, an executive level costs $2,500, a president’s level costs $5,000 and a chairman level costs $10,000. Each level provides members with a bundle of benefits including networking opportunities, marketing programs and events.And another change is in that the yearly magazine will now come out quarterly. Clark said they made this move because after some time the yearly publication was got dated with it coming out once a year. Its circulation is about 15,000.And, while the hardest part of the website development is done, now comes the marketing phase of it. Teaching members how it is useful, attracting new people to Bartow and having the community take advantage of it is about to get under way.The Chamber, Clark said, should mark the center of town and have everything a person needs to know about a town. Getting the word out about it is part of that.“Between now and January we’re going to hit it hard with sales with this website and show businesses the advantages (of Bartow).”

Richard:WOW, I listened to the recorded meeting......great presentation on the Chamber and Commerce module that I missed last week!! I am really excited and great job!! This is what we are looking for!!!!Have a great evening.JoshMessage:Hello there, I just joined the Rancho Cordova Chamber of Commerce. The main reason I joined was this amazing registration. I was a member of the Sacramento Chamber - Metrochamber.org but they use an really old outdated system so I cancelled with them. If they sign up for Chamber Social Network, I will join with them again.Can you list the chambers in Northern California that use your system. I will join their chambers due to your system.Thanks,Great job, on getting the Chamber's new website up and running. This site is easy to use and has so much potential for members. The personal webpage for our businesses is a great way to advertise. Check out the La Quinta's page. :) November 2012Richard,You are just amazing! Thanks for all you do to help our Chambers. Have a very Happy Thanksgiving!--Richard,Taking a moment to thank you and Brian for the work on the Coldwell Banker App. We love it. I have not had time to really utilize it yet. It is my next big project.--Hey (Sam), Billy from __ News came in asking about the Christmas Parade and I showed him the application and how to join our Chamber via our new, high tech web site…so he’s writing anarticle on it! Spreading the news! That web site is AWESOME! The Board made a great decision in approving that expenditure. I just sent The _____ an email, telling them their competitor is writing an article.Hello Luke,I LOVEEEEE the new site and it so captures my heart and the heart of IHI's mission.Richard, As a Chamber Exec or staff, we wear multiple hats and perform a myriad of duties. Thus, devoting time to our database and website is limited. These two critical components though are key to running a successful Chamber. I looked everywhere for a database that would fit our needs. There was not one that came close. I refused to settle for a product that could not provide everything needed. Then, about two years ago I was introduced to ChamberNation. Upon thorough investigation of the company, product and spending time talking with the owner I knew I had found the answer to my database dilemma. ChamberNation is so much more than just a database and financial package. This robust product is focused on making your members successful, thus in return the Chamber is successful. When you apply all the back end products available, i.e. drip marketing, referral tracking, attendance tracking, touch points and so much more you (the Chamber) becomes THE business organization to belong to. In 16+ years in the business I have never seen a product that works so much for US in the Chamber world. To Richard and his staff…Thank you for making us a Hero in our community. Sincerely, Debbie Miller, IOM, ACEPresidentGreater Woodland Park Chamber October 2012Richard & Sam,Spectacular is the first word of description I could think of about the overall conference. For being the first time in putting together a conference – you all hit a home run!Sue and I chatted on the plane about all the “new” things we want to begin incorporating. While they are not “new” – those components of the system are new to us. And exciting to us as well.I feel so fortunate to work with such a professional company as yours. We certainly feel we were blessed when introduced to your company and both of you.Again, thank you both!Sincerely,Debbie Miller, IOM, ACE PresidentGreater Woodland Park Chamber719.687.9885 Office719.687.8216 Faxwww.woodlandparkchamber.comThank you Richard - You Rock! Your Google suggestion worked great and it only took a few minutes to fix.Thanks again & have a wonderful afternoon! :) - September 2012Hey all – our website is now live. Scary, but awesome.Thanks a million – still lots to be done but I think it looks amazing so thanks to you all. Susan and I are both so impressed by your attentive customer needs and we really look forward to working with you as this site and all it offers unfolds.Kind regards,S.P.Executive DirectorDear Richard,Thank you for all you do! You are considered a Rock Star in our Chamber house and have given us such great tools!! And continue to make more. We are ever grateful and thankful.Sincerely Yours,K.J.Dear Richard,I'm writing to you to tell you about how helpful Rocco has been. I ran into some technical difficulties last week and had to call Rocco for help. He was very friendly, patient and helpful. I really should have called him earlier in the week instead of trying to figure things out on my own. If I had, I would have had a much more peaceful week. Rocco is an asset and is very knowledgeable and was such a big help to me!Dear Richard (and Crew),I would like to extend my wholehearted appreciation to you all for being so wonderful to work with. You made switching and updating the chamber website very easy. I have a great respect for each of you that I have had the pleasure of working or interacting with. Thank you so much for all you have done.Respectfully,T.K.Director of Membership ServicesDate: August 31, 2012TESTIMONIALChamber Nation/EcTownUSA, LLC.231 W. Main Street(P.O. Box 3466)Quincy, CA 95971Our Chamber is happy to recommend Chamber Nation and their work on developing 'Mobile Apps' for Chamber and members use.We are so pleased with our Mobile app, we now reach a wider audience for our members with the increasing world market on mobile smart phones and tablets.Chamber Nation has helped the Chamber with launching a major mobile strategy, to help our members grow. Best of all its 'Free' to members. Cost to the Chamber is minimal compared to the revenue in increased membership and advertising that the Chamber is already receiving.Our mobile app offers the members easy access to their information giving them the tools to add or amend their information, while carrying on their business during the day.The chamber has up to date received many calls of referrals for businesses from our mobile app, via emails and telephone, which we have passed on to our members.Thank You Chamber Nation, we are proud to be a part of your organization.Audrey Ellis ( Executive Director )Hi Brian,We are very happy with our chamber app. All comments on it -- the way it looks and the way it works have been positive. Personally, I have found it very easy to use and also very handy when I'm out of the office and away from my desk computer. And compared to what's out there on the market, it's a tremendous value. Our neighboring chamber went with a different company and ended up tearing their app down. That won't happen with ours!-- Best regards,ClaudiaClaudia KnausPresident and CEOOroville Area Chamber of Commerce1789 Montgomery StreetOroville, CA 95965530.538-2542800.655.GOLD (4653)www.orovillechamber.netwww.lakeoroville.net August 2012Hi Richard –Just wanted to send a quick e-mail to let you know how much we really like the look of the new website. Rocco has done a great job and has been very helpful and we appreciate all of your help as well.Thanks again & have a wonderful afternoon! :)Sincerely,EdeeJune 2012Awesome!!!! And thanks for the prompt reply.Has anyone told you guys lately that we just absolutely LOVE ChamberNation?We do!!!!!!!!GWPCCI would like to share with you from Hispanic Chamber to Hispanic Chamber something that has helped our Chamber succeed and explode in this market. It has been through the help of the Chamber Nation that we have tripled in less than three years in membership, breaking the record for our Chamber and becoming the largest Hispanic organization in the State of Arizona. I normally don't meddle in this area but you just seemed like the perfect candidate to fully use and appreciate all that CN does as far as offering your members an immense array of online marketing tools, being the e-commerce Chamber.I introduce you to Richard Scully who is my contact person for the Chamber Nation and wish you the best in your future ventures with Chamber Nation.Thank you.A.R. May 2012Sam,I am very happy with the work your company has done for the Leon Valley Area Chamber and know you can help the Metrocom Chamber, too. You guys are the BEST!!! You should be very proud of your company and the great work you do!I'll be in touch very soon!Best regards,Rose Ryan, Executive DirectorRandolph Metrocom Chamber of CommerceRichard,After listening to one of your monthly member call-ins I had a huge ah-ha moment. You made the simple suggestion of messaging attendees from a previous event to let them know of an upcoming event. I have messaged guests of current events to update them on information but never thought to captivate those that had previously expressed interest. As soon as your session ended I messaged those that signed up a team or sponsored the 2011 Chamber Golf Outing. I had six more teams register and three more sponsors within four hours of the message.What a great way to reward past attendees by giving them the first opportunity to register the next time around.I did that same thing for our June Dairy Luncheon today. The event system is really great for this type of event. Our members and other guests can go to one page and register and find a map for directions to the dairy farm. This will really cut down on our manpower and resources in providing directions and printing off maps here in the office.As always we love the tools you provide. But beyond that I really appreciate that you take the time once a month to talk to us and remind us of all the great resources you have.KristinaKristina S. Wiltgen, IOMDirector of OperationsDecorah Area Chamber of Commerce507 West Water StreetDecorah, Iowa 52101(563)382-3990kristina@decorahareachamber.comwww.decorahareachamber.comRichard just got a call from the White House Chamber in Ohio telling him how impressed their Board of Directors is with their new mobile application. We love compliments like this!Richard…you are more than AOK in my book….!J.M.Hello Richard,Thank you, we appreciate so much your making time for this training opportunity. Our members appreciated very much having the ‘hands on’ experience. Luke did a great job (he gets excited and we asked him to slow down a couple of times. J)I look forward to familiarizing myself more deeply with the offerings of Chamber Nation so that we may venture into a more complete experience with all that is available.Thanks again for taking the time for this training.Best Regards,L.J.DHCCI really appreciate the fast and responsive support we have been getting from all of you.We are really happy that we went with Chamber Nation.C.S.Texas April 2012Man, you guys are good!!!Thank you for that amazing turn around!!!!!!LisaOur proposal was a superb effort by Susan and Chamber Nation. We are fortunate to have such talented people working on behalf of our Chamber and the County. Our on-going relationship with Chamber Nation provides our membership with exceptional benefits and significantly enhances our destination marketing efforts. LAAThis is looking good and is so remarkable that you did this in a WEEK!!!!!!!!!!!!!!!!!!!Marnie March 2012March 16, 2012I can’t stress enough how happy we are with the services you provide and appreciate the partnership we have created through the Decorah Area Chamber of Commerce!Thank you!March 11, 2012Mr. Richard ScullyChamber Nation – ECTown USA231 W. Main StreetQuincy, CA 95971Dear Richard:I am writing to express my appreciation for one of your staff personnel, Luke Tandy. I have had to contact Luke on several occasions, with questions regarding our website management here at the African American Chamber of Commerce of New Jersey. Luke has shown a level of patience, and professionalism, and knowledge that has been critical to my growing familiarity and aptitude with the website. He has assisted me with the navigation of our member website, the use of snap pages to develop and change our website, and even with my email access.Luke is a valuable member of the support team that we utilize weekly here at the AACCNJ. Once again, I am very grateful and appreciative for the time that he has spent helping me these past few months, in my transition as a new member of the support staff in the office of the President and CEO of the AACCNJ.Sincerely,Jacqueline BaptisteJEB--I appreciate all that you and your entire team do each day to make as better!Hi Richard, It's me. I have downloaded my new Chamber App and Iove it. Love It. Love it. I busy loading my photo tours for the mobile devices.Thank you again.A.E. (EPCC) February 2012Dear Sam and Luke,Although there weren't too many questions, the audience really paid close attention to the presentation. Thanks very, very much for walking us through the details. As always, I learned a few more tips from you today. Our chamber is steadily growing, and having the strong resources of the website is a huge contributor to our growth.Thanks again, and I will be calling you soon with more questions.Sincerely, Ellen BernHi Richard!I hope all is well. First of all, have I told you lately how happy I am with Chamber Nation? If I haven’t, I am!L.W. (IACCE)To: Brian SundbergAfter editing the site, I’m very impressed. You’ve done a great job building a site that’s easy to customize.It’s a great service for Chamber members.To your marketing success!J.D.Strategic Management / Marketing Professional January 2012Richard, you are great! Thanks for all of your help--cannot wait until this is live! Best, SandyRichard, Just wanted to let you know that Rocco is the BEST! Thanks, DebThank you Richard --- perfect timing. We (Jay, me, and a couple of members) have a “Tech Task Force” meeting next Wednesday to discuss our Member benefits. I will bring your new brochure (which looks really good, by the way) and the staff manual that you are working on.You guys are the best. ~PattyLuke and I discussed the best way to feature our member profiles on the website. Luke has a better way of presenting the information. I would like you to work with Luke Tandy from Chamber Nation on the rest of the profiles. He will direct you about how to complete a "traffic catcher page" on each business that includes a description and makes a live website also. We need to develop these sites for the list of businesses.They will be easy to work with while we are all learning. Please keep me posted. You can call Luke at 855-233-6362 extension 703 or e-mail him and set up a time to talk ASAP. This will be easier than you think! Thanks both of you for your help and patience on this project.

December 2011I don't take the time often to thank you enough for how much help you have been to us.I know we are a small, backward and very un-tech chamber but I totally love the Chamber Nation system and my staff, especially the newer ones like Susan and Cliff, are amazed at how easy and intuitive the system is.CK(New ChamberMobileApp.Com) GREAT !!!Thanks.It’s working as advertised. And looks great, too.JKNovember 2011jokes aside, you guys are really uping your A game and worth every penny.CongratsThanks Richard!Richard,The app looks great, by the way!LisaRichard and Luke,Thank you both so much, I am very pleased.Luke was very professional and patient.I will always recommend ECtown whenever asked and say you guys are great.All the best,DebbieOctober 2011I believe that you have a fantastic product and program and came to that conclusion, as you know, after significant research into other programs available.S.O.You are Awesome!!!!We love it.Thanks,NancyWe just downloaded (the new Chamber Mobile App) it on Cory's smart phone and we are impressed!Great Job!Richard,How are you? I don't believe we've spoken since last year. The Chamber Nation has really brought us a competitive edge and I'd like to thank you for that.AndreaSeptember 2011Chris & Chris,Just a quick note to share and say, "Thanks!"The changes we just finished for the custom pages in the TCS system lead to signing a Property Manager and acquiring 16 new Homeowner Association Member Accounts all using the TCS system.It is just the beginning! Again thanks for everything and for making this so much fun! Your hard work and attention to detail is really appropriated. You guys rock!RobbinThank you so much.We love our new website!!!NancyLuke,I really appreciate your help today.Our new sites look great!Your time and consideration is appreciated!R.W. Valdosta GAYour organization has put us on the map with our web page development.We are looking forward to helping build your organization.Because of the great success we have; we are ready to refer others (if this is appropriate).Our company is growing at the rate of 10% per year as a direct result of the processes your company helps us advertise and document.Keep up the great work.Respectfully, Brian Hayden BoyettSeptember 2011(City of Colleyville Communication from City Hall)Close Buy program web page now live:Thanks to help from vendor Chamber Nation/D Automation, the City has now realized 40 “traffic catcher sites” (or tcs pages) and is ready to launch www.colleyvilleclosebuy.com. Staff will continue to promote it to our businesses and make adjustments to the site to make it most effective.Brian,If I forgot to send you a thank you from my phone when I was out of the office, I’m thanking you again now!Thanks so much for responding to it me quickly!LisaJune 2011Great---thank you!!!!!! Very pleased with the product. We are very excited to use this. It has totally changed the information flow in our office.EDWe helped host a community-wide system launch in Texas via webcam and other hookups using our new eTraining center.They sent us a nice note following this roll out."Thank you very much for doing a great presentation today.We were very happy to have you speak!"TonyHi Richard,Just wanted to let you know that Chris and Lisa and Cliff had the first of an updated "new member orientation".They used the tools within the system, including the videos, and came back very impressed with what is there and how easy it is to use.This has been great for all of us because even as they taught the new members, they learned so much themselves.The orientation finally gave us the need to take the time to look more deeply into what the system offers and WOW, you guys have done a great job.Of course, this means staff is way ahead of me in using the tcs system but that's okay, now I can delegate!We kept the class small, everyone had access to a computer (some brought their laptops) and, in Cliff's words, "It was genious!"Now staff is excited about what's there and can finally talk intelligently about it.So, thanks again for all you do.I know it took us forever to get this far, but we all feel very uplifted today!-- ClaudiaHey Richard, Just wanted to let you know that I miss using your product. __________ has the worst customer service and a poor business model to serve such a niche market. In 2 years when I can get out of this contract I will moving to EC Town and Chamber Nation! Name WithheldThanks Richard and Brian.I am again impressed by your speed and responsiveness to user suggestions.DawnMarch 2011HI, Just to let you know, before I connected with the chamber. My blog page rank was over 10,000. Today, on my birthday,I made a copy for you so you could see what it is today.It is now at 8674.It is a way I am seeing how it has affected my ranks.Some people are not aware that the lower the better on these numbers.great job.thanksstephBrian,You just made my day!Having a really stressful one and you brought a smile to my face…..thank you!DebbieWe received our banner & just wanted you to know that it looks great!!Thanks for your helpTodd ZaseckJust wanted to let you know we got our banner this week from Russ Flint and we LOVE it.We were all supprised by it's quality, size and ease of assembly.We used it the very first day we got it at a Rotary meeting and had 2 new organizations sign up on the spot.This will be very helpful to promote our website. Have a great day and thanks!Sincerely,Tina PriceDirector of OperationsHarrisburg Area Chamber of Commerce870-578-4104www.harrisburgchamber.comJanuary 2011From: "SM"Date: Jan 27, 2011 4:12 PMSubject: Re: Fwd: Fwd: Plumb LineTo: "Brian Thompson"Thank you so much for your patience and everything else, Brian. I really appreciate everything you have done for me! The site looks great!SMEACCThis is an actual chat transcript of a recent member communication handled from our Free Member Support center.The name of the member was changed, but the content is exact.We take great care of your members!General Chat InfoWebsite: www.ChamberNation.comChat Start Time: 01/25/2011 05:00 PM ESTChat End Time: 01/25/2011 05:11 PM ESTName: W.OSession Id: 24512844Chat Transcript Wendy Osborne: Hi BrianBrian Thompson: how can I help?Brian Thompson: hi WWendy: our domain name was purchased through chamber Nation, www.(theirdomain).org . I want to get emails set up with that domain Wendy: how do I do that?Brian Thompson: if you can send me an email containing the email you would like setup, I can do this for you. We setup an email forward to the users existing email accountWendy: ok, awesome. Now what if I decide I want additional email accounts? Brian Thompson: how many do you want?Wendy: the most would be 5, but I don't need them just yet. Wendy: is there additional cost to set something like that up?Brian Thompson: there would be no charge as long as they are fowarding to existing email accountsWendy: right now I would just like to set up w@(theirdomain).org and have it forward to w@(theiraddress).com Brian Thompson: sure no problemWendy: great!! how quickly can this be done?Brian Thompson: should be working in the next hour or soWendy: fabulous!! Wendy: how do I contact you when I want to set up the additional emails?Brian Thompson: brian@chambernation.comWendy: that was easy!! Thank you !! Brian Thompson: you are welcomeWendy: well that's all I needed. Have a wonderful day!! Brian Thompson: thanks you tooNovember 2010This was a potential customer that asked one of our customers for a reference... you can see the dialogue below on how this customer answered these questions:It is my hope to get approval to begin work, but do not want to do so unless I can truly show a ROI.1.Has ChamberNation had a positive financial impact on your revenues in membership? Web Advertising? Events? We have new members joining online that I haven’t even heard of previously, simply because they are within driving distance of us and are impressed with the benefits that come with membership.Mainly those include the free website and domain name we can provide them through Chamber Nation and the social networking/advertising that happens with the multi-post applications.We are receiving an average of 3 to 5 press releases/event releases because they know our social network system is helping them.That drives more members and helps us retain our current members.I have a 94% retention rate and have never dropped below 91% in the 4 years we’ve been with Chamber Nation.2.Can you provide me with trend data to show an increase in each of these categories?Well, sort of.We had never had banner/web advertising previously because it wasn’t easy enough for me to handle.It wasn’t cost effective for us to hire the webmaster to build and create.Now, I can do it in a matter of minutes.I am currently covering the monthly costs of the fees from Chamber Nation with the banner ads we have on the site.I do charge my banner ads by the year (it’s built into their dues) so I don’t have to do an additional billing.In regards to events, we do not have a trend analysis on this, however, we have been able to decrease the amount spent on our print media (local paper and paper in nearby Las Vegas).Through tracking coupons or survey, we find more people were getting our e-blasts and seeing our Facebook and Twitter pages than were touching the written word.Hence why our largest print media went out of business last year.3.How do you like the reporting and are the reports easily produced and the information you need?Chamber Nation had reports I didn’t even know I needed and then learned quickly, I can’t do without them.Our previous chamber software company didn’t hold a match to what is offered now.When I first got started with them, if there wasn’t something I had been used to using, Richard either helped me alter one of theirs, or they were able to create something that fit my needs exactly.4.Have your members embraced the new technology?In order to optimize my site with the search engines, we wanted everyone of our members to use their free landing page.So I hired Richard to come to BC and do a seminar on the members would get started.That really helped.It created the by-in I needed and got the members talking to each other about what a service it could be.We have someone that can go out to them to help them out, or I can even talk them through setting it up over the phone in less than 20 minutes.After the first 6 months, anyone that did not create their own site, we had a volunteer go in and create a generic page to fill the slot.This allowed created maximum optimization.I need to go back and do that again and also remind the membership on how easy it is to add to their sites.The wizard is very easy and I’ve only had a couple of older members that were somewhat challenged on computers that needed some extra time.But it was a great tool for me to get into their businesses and show them how much they can use the site to benefit them.I’ve had great response and I’m impressed with some of the sites, their videos, their picture galleries, and their marketplace set ups.There are new modules and applications being added all the time.I almost can’t keep up with everything Chamber Nation has provided.5.How did you market the new technology to your membership? We used one of our Mixer nights to have a demo on a big screen to showcase all its features.We also sent out a link to the Chamber Nation help videos.They could sit and watch the little video at their desk and learn about all the ways to market themselves through the Chamber’s free website.6.If you converted from a Chamber Software system to their system, how was the transition?Very simple.I did hire Richard’s staff to help with some of the input because the previous software company was less than helpful in teaching me how to export our own data.I think they had it down in less than 3 days.It’s been a while ago, but I’m pretty sure that was it.7.How has their technical support been when you have incurred issues? I have never waited more than 1 hour for a return call, text, or email.There is always someone to help. 8.How often, if at all has your website been down?I can only think of one night Richard just happen to be doing an upgrade and I was working late on a grant proposal and needed some data.I called his cell and told him what was going on.He was able to find the last saved version of my site and got me the details immediately.I truly appreciate your assistance and providing me with this information.From what I have seen through the demos and looking at your website, I am pretty impressed with the value we can provide our members and the community. Look forward to hearing from you.Thank you for your time. I’m not just feeding you lines.I promise you, this has been an absolute God-send to our Chamber.We were able to eliminate the 4 databases we had to maintain to do all the work we had before with the previous software.It has provided greater efficiency and we have less errors because we’re entering less repeat data.Richard was able to find a way for me to put it all in EC Town and accommodate any quirky field we had a need for.I only wish I had more than just me on staff so that I could truly maximize all that our system can do.But unfortunately, I’m the IT, the CEO, and the janitor most days.So we do the best we can.When Richard develops and releases new things, he’s so in-tune with our needs, that he will contact me directly to let me know that it is really something for me to look at.He truly cares about making Chamber’s viable and successful in their communities. He wants the residents and tourists to think of chamber’s as the clearinghouse for all needed info in their areas.He is also very passionate about his company and it shows in his pride of work.He and his staff are very professional and I’ve been very happy working with them.I think the best testimonial though comes from my over-65-year-old-volunteers.Even the volunteers that do not have computers at home have been willing to work this system to learn more about the members and to provide quick info to our guests.They find it very easy to access and navigate through.That’s huge for me!!RichardThanks for everything.You and your staff have been so helpful and I really appreciate all you are doing.It was great to have you visit our area.Angela CampbellOctober 2010 ReferencesI really enjoy working with you Brian.As always you make it happen.We are very grateful for your presence.Respectfully,Brian Hayden BoyettHi Richard,Thanks for the note. I got a msg from Sam and we’re pleased with your great response and support!JohnSAGCCSeptember 2010 ReferencesRichard,You are THE BEST!But it’s one thing for US to know that….who else can I tell??Please let me know if I can provide references, testimonials, etc.You give “client service” a special meaning.MBVCCCFYI - thank you for all you do for the NPCC.Blessings, Jean---------- Forwarded message ----------Date: Sat, Aug 28, 2010 at 10:59 PMSubject: No. Phoenix ChamberHello Jean,I want to take a moment to tell you I checked outthe North Phoenix Chamber website.It is great! I am not computer savvy however, I was able to locate the many different events and evenour own Dolly Steamboat page ! For me,you simplified a difficult task!Thank you for continuing to be one of the best values in town with events and networking every day of the week, you're awesome!I love the North Phoenix Chamber and all the wonderful people I have met there because they seemto be truly interested in helping each other. Isn't that the purpose of networking and the Chamber!!!Thanks again,Dolly Certified Tourism AmbassadorAugust 2010 ReferencesRichard,I was just speaking another Chamber about you today, and singing your praises!This is yet another reason why I don’t hesitate one bit to refer you to anyone I can.You and your team are incredible, and I truly appreciate all of your efforts and assistance with the Corvallis Chamber!Thank you!Best Regards,Erin Wiedeman--Kristina to RichardThe great comments keep coming in – thanks for the fabulous products and services you provide!Nikki-Just wanted to drop a quick note and say WOW and Thanks!Your Friday focus and the info you are putting out about the new web (techno stuff) is fabulous.The info you provide about what the techno stuff can do for members is fabulous.I was very hesitant to support the investment.In tight budgets I was questionable as to how this was going to be a worth it.Thanks to Kristina’s and your efforts the investment appears to be a fabulous investment for our members.I really hope the rest of our membership can appreciate what the 2 of you put into this techno stuff and the benefits they can arrive from being members of the chamber.Hell you even got me thinking we should check this stuff out and set up a techno lunch.Keep up the great work.It’s an honor being a board member of an organization that has employees that are so strongly committed to the goals of the organization.Thanks,July 2010 ReferencesRichard,Thanks so much for tuning into and helping me with this. You guys are awesome. You should get the business of the year award!LaCasa Bella(Buy Local Program Participant)Richard - Brian, Thank you so much for your responsiveness. You guys are great!RonnieJune 2010 ReferencesKristina,This is great information~many thanks for the time and effort of the new system at the Chamber!It is a great tool for your members, along with month-end stats!Thanks for the time you have put into it, as well the time spent informing your members on how to use it~please know it is appreciated. M.K.Decorah, IowaMay 2010 ReferencesRichard,I just wanted to send you a quick note to share with you how impressed our members are with all that is going on at the DACC right now.The website and tcs feedback has been phenomenal.Our lunch and learn sessions have been very well attended and has created a great spirit amongst our membership. Basically what I am trying to say is thank you!KristinaOur Chamber just reached 200 members.The Chamber Nation system is really helping us!J.T.W. House CCApril 2010 ReferencesMysty Rusk has endorsed your work as CEO at EcTownUSA.Com.Dear Richard,I've written this recommendation of your work to share with other LinkedIn users.Details of the Recommendation: "We hired Richard’s company to manage our membership data back in 2006. The tools he provided catapulted our membership by 20% in the first year. This is especially remarkable considering the disarray of the organization at the time. ECTownUSA gave us what we needed to automate back of the house functions and focus on what our members needed most. As a result we started new programs and offerings that landed our organization, the Corvallis-Benton Chamber Coalition, a statewide award by our industry association last year. Every month Richard offers our members a web-based training opportunity to improve our skills with his tools and at least one training opportunity for business in general. I’ve yet to sit in on one of these trainings where I didn’t walk away with at least two more ways to improve our business and our service to our members. As we continue to share the tools with our members and our community, people are continually impressed that we can offer so much for such a small financial investment. Richard, you are the best kept secret for membership organizations anywhere. Keep up the great work." Service Category: Business ConsultantYear first hired: 2006 (hired more than once)Top Qualities: Great Results, Expert, Good ValueMarch 2010 ReferencesHey Richard,Wanted to thank you for the wonderful prompt service that Brian gives over e-mail.I've been sending him a lot of small requests and he is super quick to help.S.B. LAACCFebruary 2010 ReferencesI appreciate your help, this system is kick ass!!JoshWHCC--Thank you soooooooooooooooo much.This is awesome.I love Chambernation!!!!!!!Courtney RuttingerBusiness Development &Expansion Coordinator--BTW, it is amazing how easy ChamberNation is compared to our old database.I don’t miss the old one at all. If you need recommendations, have them call me! Thanks, MikeMike StalveySenior Director of OperationsJanuary 2010 ReferencesDear Richard,I recently did a year end review of our chamber of commerce with our membership.While 2009 has been a very difficult time with the economy one of the brightest moments realized was the wonderful Chamber Nation Broadcast System we have developed!The support of your company has been wonderful.I would like to just highlight a few things that really helped our business clients this last year:

OUTSTANDING CUSTOMER SERVICE FROM ECTOWNUSA:There is always someone there to help answer questions.

OUTSTANDING TECHNICAL SUPPORT FROM ECTOWNUSA:I really appreciate new ways to do things that help to minimize staff manpower and full utilization of the broadcast system to serve our chamber clients and community.

MONTHLY TRAINING AND AVAILABILITY FROM CORPORATE CEO TO SHARE INNOVATIVE IDEAS FOR THE BENEFIT OF OUR CHAMBER:Richard your insights and ideas come from listening to the concerns of chamber executives and acting upon those concerns in a timely fashion.

MONTHLY COACHING FROM BUSINESS COACH MARK LEBLANC:The insights from Mark have been great in putting the proper perspective on chamber related issues, sound business advice on sales, marketing, customer service, time management, and business planning.

INTERACTION WITH OTHER CHAMBER EXECUTIVES TO SHARE PROBLEMS, CONCERNS AND WINNING OPPORTUNITIES:There is a great benefit sharing of ideas and opportunities with chamber executives who are also charting courses through difficult times.Our monthly webinars have been great to pick up management nuggets that can make a difference.

A GREAT EVENT REGISTRATION SYSTEM THAT ASSISTS CHAMBER EXECUTIVES IN FORUMLATING, BUILDING, AND EXECUTING GREAT CHAMBER PROGRAMS THAT MINIMIZE CHAMBER STAFFING FOR REGISTRATION.I cannot say enough about this system because it helps the chamber to win on several different levels.1) You can effectively plan for events if you know how many people are showing up, 2) You minimize people having to wait in long event lines and signing in with illegible handwriting therefore missing out on the opportunity of follow up.3) The event system produces comprehensive reports that bring the chamber credibility for running a well run business, 4) You minimize the number of support staff and volunteers that have to help wither registration.

GREAT BUSINESS REFFERAL SYSTEM TO CONNECT THE COMMUNITY WITH OUR CHAMBER MEMBERS:This is a work in progress for us but it is a great way to connect the community with all of our chamber clients.

SOCIAL NETWORKING CONNECTIONS REALLY HELP THE CHAMBER TO STAY CONNECTED WITH THE COOMUNITY IN WHICH WE SERVE:The use of social networking instruments like Facebook and Twitter help our chamber to speak the new emerging language of the community we serve here in Los Angeles.The ability to add pictures and give “play by play” descriptions for events is wonderful and we are gaining respect as viable credible information source with out community stakeholders.

Richard, keep up the good work and it has been an honor to work with a company that is so innovative and truly cares about the needs on its constituents!Best regards,Michael S. Jones, President and C.E.O.Crenshaw Chamber of CommerceBrian, the amount of business we have been writing has been unbelievable.I attribute this directly with our new web page.Nice job.H.B., General ManagerOur 2009 System Up-Time Report is In...Our up time system report for 2009 proves that our service levels have remained very strong throughout our growth.As always we are fully committed to FANTASTIC support!FW: Chamber Nation Rocks Jane D.Thought you’d like to know – this comment was from a board member. Thanks!From: Kara R. Sent: Wednesday, December 23, 2009 11:53 AMTo: Jane D.Subject: Chamber Nation RocksThanks for all you do.http://www.chamberorganizer.com/ranchocordovachamber/mem_krpCheck me out…It is so easy to update.Love it.2009 Business of the Year Award! (December 2009)Chamber Nation has been awarded the prestigious "Business of the Year" award by the Quincy Chamber of Commerce within Plumas County California.We would like to thank the citizens for their nomination of our company and the Chamber of Commerce board members for all of their support.We appreciate this award very much!Customer Comments about AwardDave K:"Outstanding. I remember when you first started up here. This is so deserved."Norma M:"Way to go Richard! Long overdue."Amy S:Hi Richard!Congratulations on being Business of the Year! You so deserve it. It's too bad you were working so hard on your business that you missed the big event, but it is a huge honor none the less.Paul M:"Very deserving! Quincy's best kept secret is now out!"Margaret A:"CONGRATULATIONS on the recognition !!!!Possibly others will follow in honoring you and your hard work."Larry L:"Congrats Rick!"December 2009Thank you so much for all you do for us throughout the year.It is our pleasure to work with you and your staff.Hope you and your family have a wonderful holiday and a very blessed Christmas.Blessings, JeanDecember 2009By the way, Brian, that is a nice service that we haveas a Chamber member (in Aventura Fl.).Magda H. S.November 2009Since we build Chamber Broadcasting Systems designed to advertise members successfully online, we also have a system for newspapers... one such system was recently implemented.We're thrilled that Senator Dave Cox of California also mentioned the business development features of the Sierra Booster's online system for its advertisers.In the letter he specifically writes about the module in our system called "Growing your Business" with Mark LeBlanc - a module included in most of our system releases.November 2009Hi Richard & Chris,People are loving everything about the new site and social network. Thank you for your work in getting us setup so quickly.ScottSeptember 2009It is our pleasure to congratulate ECTOWNUSA MEMBER SUPPORT SERVICES for obtaining “THE BIZZ AWARDS 2009.” This recognition will be given to your company, for being one of the most renowned businesses in the United States. The winning companies will be recognized in two categories: for the small and medium businesses, there is the “High Achiever Business Award” and for large businesses, there is the “Most Inspirational Business Award.” August 2009Thanks Chris.This is totally amazing!!!!!Thanks Richard for the new site too.I love it!!!J.R.L.BCCCAugust 2009GlendaleChamber: Again THANK YOU to Chamber Nation's Richard Scully for 2 great workshop/classes on Thursday. Great information.Monday, August 17th at 19:31:16 · Reply · Retweet · ViewAugust 2009On 8/17/09, I returned home today and there was a message from a man in Jackson, MS, hadcalled to inform me that he googled PPLand my name came up on the firstpage.It came through the Chamber Nation Website, so he went there and thenlinked to my PPL website and bought a membership.That Richard Scully knowswhat he is doing.Arnold E.SBCCAugust 2009Just want to let you know Traffic Catchers are a wonderful thing…my guys brand new business got two calls the first day I had his TC up, and both had seen his coupons!LOVE this web power!J.H.BVCCJuly 2009Thanks Richard.You have been a great help.I am just trying to find any bugs and learn as much as I can so when business starts coming in, we will be ready.SIFE owes you much!R.E.FRC SIFE June 2009You guys are soooo cool!!Thanks for all you do.Everyday you've got something new.You're awesome!Jill R.June 2009WE HAVE A WINNER......and I do love the bigger picture, after we learn to walk.Thank you for all your patience with me.It is nice to have something with a silver lining to work towards, and wonderful people to work with.You really are something, Richard!You have my deepest respect.Sincerely,L.T.May 2009Dear Richard and Brian: I pulled up our site while away, and imagine my surprise!It looks fabulous!You guys are amazing!Best,SandyMay 2009"Our company belongs to three Chambers of Commerce and this Chamber (Walnut Creek) offers the best member benefits.The other Chambers don't offer much in the way of these types of benefits""No Trace" is the name of this business!May 2009We are really excited about adding the Chamber Nation "Going Green" program to our Chamber in Oregon.M.R. via Twitter!March 2009Robert Staub is the founder of the Small Business Chamber in Memphis TN and hosts a small business radio show every Saturday (www.TheSmallBizShow.com) and here is a recent show where he talks a bit about Chamber Nation.Click Here to listen to a 3 minute part of his show.February 2009Hello Richard;Thanks to Chamber Nation, our strong web presence, and the hard work of our Board of Directors, we are making great progress at South Fairfax Chamber of Commerce. Our membership is increasing and our first public meeting is scheduled for next week.We have already had over 50 current and prospective members register to attend and our membership continues to expand.We have had three recent press articles with a mention of Chamber Nation, and quote from you appearing in the January 28th article, 'Southern Fairfax Businesses Go Virtual.'We are looking forward to continued coverage in the local, and hopefully even national press, as our membership grows and interest in our unique approach to chamber of commerce development broadens.We are eager to learn more about how Chamber Nation can help us continue to build momentum, and reach out to the broader chamber community via the U.S.CoC, various business networking organizations, publications, and media.Please continue to share your expertise and ideas with us, as you have been doing.We are very interested in continuing to enrich our online presence through the optimization of our members' SFCC web pages.I'd like to find out more about how to expand our current efforts here.I understand we are on a program where Chamber Nation is contacting at least five members per month to assist in optimizing their chamber web page.What are our options for increasing this to include all of our present and new members? Thank you for all of your guidance and continued support.Best regards,-PeterPeter WeylandVice-ChairmanSouth Fairfax Chamber of Commerce703-550-0005http://SouthFairfaxChamber.orginfo@SouthFairfaxChamber.org

January 2009Great job Chris.You guy's are outstanding partners with the SBC.We just need to do a better job utilizing all of the benefits your system offers.Have a great day.Robert @ SBCCJanuary 2009Richard:Thanks for the information on my domain name.It’s such a great pleasure to be a member of the Small Business Chamber.Everyone I have met is super and very helpful.Looking forward to working with you more as the year progresses. January 2009 Hi Richard,Thank you guys so much... the site looks AWESOME!!!Jaime @ MCCJanuary 2009 Hello,I set up my website with the chamber and wow you have a great thing going here...SueDecember 2008I want to thank you for spending the time with me today regarding all of the great things CN offers.Next time I will arrange to have Mary and Chris sit in so your brilliance will be shared with all of us.I think you guys are the greatest and really appreciate all you do for us.CN @ OCCDecember 2008Mr Scully,I just wanted to drop a short email to thank you for offering your help last Friday.This is J.K.with RbD.Thanks again.I look forward to talking with you again sometime.I think your company is a great tool for any chamber.Great Idea!November 2008"Sierra County is the only county in the Sierras who had increased T.O.T. monies.We have again been given $40,000 to use to help advertise and get the public to visit our beautiful area."(They Use the Chamber Nation System to Promote their County Online)Via Chamber Member Email BroadcastNovember 2008Richard,Thanks so much.Sorry you have to hand hold me, but I really appreciatethe support.Jean with NPCCSeptember 2008Brian, We can see the new site!!!Hurrah!Love the new search engine!!!Excellent work! L.B. with ICC September 2008August 2008Hey Richard …I have to send this e-mail. What a wonderful asset you have in Chris! He’s been fantastic through all my frustrations and questions, and total lack of understanding. And, now he’s gone above and beyond and made those improvements I suggested in less than, what was it 20 minutes?Kudos and my sincere appreciation to Chris – who doesn’t know I’m sending this e-mail. JThanks ever so much for your prompt attention to the suggestions. I do hope they’ll be an asset to many more than just myself.All the best,D.A.Member Services DirectorAugust 2008Richard (and Brian), WOW! My Board of Directors as well as our Grand Canyon Chamber & Visitor?s Bureau Members could not be happier with our new website. What a difference from our old generic site. Your Chamber Nation team continues to be great partners and a pleasure to work with. Your insistence for quality products and the inclusion of Joomla templates along with the complete back office system provided by your company has made our new website the most powerful source of information available for those wanting information regarding a visit to the most accessible of the 7 Wonders of the Natural World.Having the ability to update our information, coupled with the ability of our Members to update THEIR information, specials, coupons and even the look of their individual pages makes this site second to none. Our Members are quickly learning just how easy it is to utilize all the features of this user friendly system. Our Members have waited a long time for this type of exposure and now, they are seeing the benefits. As a Chamber & Visitor?s Bureau, this system allows for more tracking, better options, extreme versatility and easier access to updating, back office billing and support than any other systems out there.THIS is what we need as a Chamber! At the Grand Canyon, we have 4.5 million visitors each year from all over the world. In today?s travel industry, the internet is the most often used resource for information. THAT?S why we insisted on having the best site possible. THAT?S why we chose Chamber Nation over your competitors. YOUR system puts our Members and our destination on display for the world to see.To any Chamber out there looking for a new website, you need to know this...If Chamber Nation can power us, the Grand Canyon Chamber & Visitor?s Bureau, THE most sought out destination in the country and home to one of the 7 Wonders of the Natural World...they can, and SHOULD be powering YOUR Chamber too. Visit our site at www.grandcanyonchamber.com and you?ll see what we mean.To you Richard and your entire team at Chamber Nation, THANKS for one AWESOME website!Craig Andresen, Grand Canyon ChamberAugust 2008Have you read the Speed of Trust by Stephen M. Covey? It goes to this trust issue and is right on. I probably spent less than 10% of the time on this review as I did the first one, not that I didn't read it all, but I understand it and know that you are as concerned about our success as I am. Thanks for running a great company and being a great person.I love the idea of being the first in the country!MRMay 2008Thanks! I think your company developed an easy to use web design software, I just plopped in high quality imagesC.D. - Los Alamos Chamber MemberThanks, RichardApril 2008We, the chamber, are working diligently to promote the new site. There will be a press release soon but what I am finding is that for us word of mouth and aggressive one on one conversations will be needed to get this moving forward. We held a mixer last night to the health and wellness business sector and I am setting up a meeting with another community business organization in Andes to do the same. I believe that this site and our message that we must work together to support each other to grow businesses and build community is making this effort successful. Your system and Chris's skill and dedication to us in developing the site has given us the chance to be what I believe this chamber can be and that is an agent for positive change. For me, I am thrilled.We have many challenges and still have much to learn but we are glad that we are working together.Thanks.CarolApril 2008Richard,Yesterday was our Board meeting. It was two months ago they approved your proposal. They were practically bouncing off the walls with enthusiasm about the web site, its capabilities, and imagining its potential. It's been fun to witness, and be part of. Thanks for the tools. Our Chamber is being revitalized.JKApril 2008Dear EcTown, USA,Thank you for all your hard work and continuous effort to add new tools that benefit our members, prospective members and administrative office staff. Recently, the "Search and NOT Found List" was added to the admin system that allows the administrators to view what prospects and tourist are looking for in the Chester-Lake Almanor, CA area and NOT finding. I have used this tool to bring on several new members within the last couple of days!!! Keep up the excellent work with your cutting edge technology!Sincerely,Donyale LoganApril 2008Richard,What great response we got at the Chamber mixer last night, we were the main presenters and showed off the ectown system. We are developing a section on our site dedicated to ectownusa and chamber site development. We expect it to take about three weeks till we have everything together.Once we have finished were going to start marketing to other chambers in the area! We will probably have some stuff for you to post on the site you made for designers as well.Just wanted to let you know that everything is going really well and the chamber is very happy.April 2008The event calendar has been quite a hit as I've added some events and told others about it. I had several pending events yesterday morning to review. We actually had our first event reservation paid by credit card a few days ago. Pretty cool. I also sent out a full membership email invitation last week to one of our events. I checked this morning and had several rsvps. I shared this with a couple of Board members today who were equally pleased as me. I noted that each one of those was one less phone call to the office just for rsvp. Excellent!!I added our latest newspaper edition, "Duarte View", to the Publications. It was online 2 days before it was delivered by mail in town.It looks like TCS pages are being populated over time from existing web sites. I assume your staff is doing that. Thank you, they look great. I'll be sending a survey soon to Board members for selecting their "Chairmen (etc.) of the Year" awards. Didn't take long to setup. Great tool, thanks again.JimFebruary, 2008Richard and Chris,The online meeting this morning was very valuable and we thank you for going through the many details that we must know.It was extremely helpful and I feel really good about getting this up and running. We are fortunate to have you both.Thanks.Carol O'BeirneFebruary, 2008GREAT JOB RICHARD!! THANK YOU!!""When the Southwest Valley Chamber of Commerce choose to hire EcTown USA to Design the website I was thrilled. Only to be topped by having conversations with Richard! He is so helpful, inventive and provides fantastic services and a nominal rate. Without my website through EcTown my business would not be where it is today.February, 2008Dear Richard & Brian,I would first like to say you guys have been super helpful with all issues that arise with trying to understand and improve our website skills. Susan Bryner one of executive board members is very excited about the tools available to the members. She recently spent time navigating through out the admin side of the site. Our next goal is to get feedback from our members that would have interest in the educational class in the late spring/early summer. We will get back to you when we know more.February 12, 2008Russ,Just wanted you to know that you do—as I know you know—great work!Thank you, HowardFebruary 2008I've just taken another look at the links and the latest updates.It looks fantastic!!!!.I'll continue working on the navigation menus today and maybe we could talk on Monday about where we are with everything before we all fly off to San Diego.We appreciate the hard work you are putting into this.Amanda BaillieCommunications DirectorFebruary 2008Written to a prospective Chamber customer by a current customer, I'm so glad you asked (prospective customer checking on EcTownUSA). We love EC Town. We have had the new site for over a year now. I love the fact that our web presence has not only improved from where we were prior, but most importantly is all real time member database and eliminating the multiple databases we used to have to maintain .Our site views have increased by 112%, now that may be because we never had a true tracking mechanism in place before, and now EC Town is so reliable and accurate that we now have real numbers.Our membership has increased by 72 members since we started with EC Town. They aren't all from just the website, but we've had 21 use the site to join from other communities and the others have been convinced of the value their membership will have due to the multiple new benefits the site has.Richard and his staff have been unbelievable to work with. I highly encourage you hire him to come to your Chamber and get to know you and the staff and also have him train you. His insight as to how to set things up and training is invaluable and I think that inviting him into your office gives him a connection that helps on his end as he thinks about new modules he develops. He then understands you and your needs better.Every day I get an email from him introducing another new feature. I can't keep up!!! I 100% recommend this software and the company. We've been very happy with the results and are looking forward to all the new benefits they continue to add to our members' benefits list!You're welcome to call me any time!Happy Thanksgiving!JRLDear Richard, Brian and Chris,We just wanted to take a minute to let you know how much we appreciate your software for member and event management and how awesome your whole staff has been in supporting us in learning the system.The new features you’ve added since we’ve been on board are an even bigger help and your willingness to help us customize for our specific needs is something that would be hard to get from any other company.We’ve pushed real hard to use your system to our best advantage and you’ve helped up accomplish that with great customer service.Once again, just wanted to let you know how much we appreciate it.Anita Balleby - Office ManagerDear Richard,Our members are using the system more and more.... it seems the program is working good.Don Rhinehart, Executive DirectorGlendale ChamberDear Richard,Thanks do much. You are the best!Susan Tegmeyer, President and CEOSierra Vista Chamber of CommerceHi Richard!I have spent some time the last couple days editing my website and I wanted to tell you how much I love it! It's so simple and I really appreciate having it! Lydia, Member Quincy ChamberRichard,"What ever you guys are doing is really good... I am ranking really well on the search engines"Tom, Farmers InsuranceSeptember 2007 (Boulder City Chamber)You guys are awesome.I think the reason I never got into computer programming was due to all the little details that have to be thought of. Andy sounds pretty amazing.Thanks again!!!! Jill Rowland-Lagan, CEOBoulder City Chamber of Commerce465 Nevada WayBoulder City, NV 89005702-293-2034September 2007 (Portola Sierra Valley Business Alliance)from Bill Adamsonto Richard@ectownusa.com date Sep 11, 2007 1:33 PM subject RE: e mail help Richard,You are so right, the more I learn this system and use it, the more impressed I am.Again, thank you.July 2007 (Regional Chamber Alliance)fm: Howard Carpenter to: "Richard Scully - EcTownUSA, LLC." cc: Brian-EcTownUSA , Russ Flint date Aug 24, 2007 10:06 AM subject RE: Searches: GO! "I did a search on one of our members the other day—pulled them up on Google, with us a couple spots lower. That’s never happened…""Had phone calls from Iowa and Maryland this week, both commenting “heard we were the organization with the information.” This was unexpected—must determine how to exploit (if I can)" My thanks,Howard CarpenterRegional CHAMBER Alliance3001 Jacks Run RoadMcKeesport, PA 15131www.RCA-PA.comPH: 412-678-2450From White Oak in the East to West Jefferson Hills in the West, the Regional Chamber Alliance is providing its members increased business exposure, enjoyable and lucrative networking opportunities, access to crucial resources, and a growing and powerful VOICE. For membership information, visit our website or call...July 2007 Hello everyone,I just wanted to let you know that our Classified Ads (powered by EcTownUSA's Community on Display system) are becoming very popular lately. Lots of new horses to see and from my stats. there are lots of people comming to view them. This is a good time to sell or buy a horse and tack, so when you have time, go see some of the new horses that are in the classified ads at www.SierraPony.comHave a geat day!SusanJuly 2007 (Corvallis Chamber)Dear Richard, Brian and Chris,We just wanted to take a minute to let you know how much we appreciate your software for member and event management and how awesome your whole staff has been in supporting us in learning the system.The new features you’ve added since we’ve been on board are an even bigger help and your willingness to help us customize for our specific needs is something that would be hard to get from any other company.We’ve pushed real hard to use your system to our best advantage and you’ve helped up accomplish that with great customer service.Once again, just wanted to let you know how much we appreciate it. Anita Balleby - Office ManagerCorvallis-Benton Corvallis Chamber420 NW 2nd StreetCorvallis OR 97330541-757-1505aballeby@cbchambercoalition.comJune 2007 (Glendale Chamber)from Don to Richard "Our members are using the system more and more.... it seems the program is working good"May 2007 (Sierra Vista Chamber)from Susan Tegmeyer, President and CEOto "Richard Scully - EcTownUSA, LLC." date May 23, 2007 12:53 PM Thanks so much. You are the best!May 2007 (Quincy Chamber Member)from Quincy FilmGirl to "Richard Scully - EcTownUSA, LLC." Hi Richard! I have spent some time the last couple days editing my website and I wanted to tell you how much I love it! It's so simple and I really appreciate having it!LydiaMay 2007 (DV Chamber)from: Tom - Farmers Insuranceto: Richard "What ever you guys are doing is really good... I am ranking really well on the search engines"April 2007 Customer (Buckeye Chamber)from " jan@buckeyevalleychamber.org " to richard@ectownusa.com date Apr 23, 2007 3:22 PM subject web site BuckeyeValleyChamber Richard, It was so nice talking to you this morning, and gathering all that information on what we can do with this web site and software! However, Now you've done it! I want IT ALL!March 2007 Customer (Southwest Valley Chamber)Just want you to know that we continue to appreciate you and EcTown. You have added a great deal for our membership, and they are loving it. Danielle has become the go to girl in Arizona - guess that's what happens when you are the experienced person on the system. Keep up the good work,S.Febuary 2007 Customer (Maricopa Chamber)By the way, we are loving the system.We find more stuff to do with it every hour it seems. Thanks again!Carl...January 2007 Customer J.R. (Boulder City Chamber) The new stuff is awesome!You've done a fabulous job and I receive compliments everyday on the site. I'm excited to see the feedback on the cell phone capabilities. Thanks for all you do. January 2007 Web Visitor J.S. (Quincy Chamber)I love your website - I was searching for the quincy IL chamber and stumbled into yours, its GREAT.� I just took a webpage class & can see there is a lot of thought, creativity and work that went into yours.�November 2006 D.K. Plumas County Information (Quincy Chamber):"We have already sold 110 tickets to the John Doe concert and over 80 were sold through the Community on Display advertising system."November 2006 J.Z. Tucson Hispanic Chamber of Commerce:"We are very pleased with the results and it was easy to setup"November 2006 A.B. Tucson Hispanic Chamber of Commerce:"I setup the system myself...it was easy... and we are very pleased"November 2006 L.V. Tucson Hispanic Chamber of Commerce:"I got the help over the phone to set it all up and for the first time I have a website address and a website"November 2006 A.B. Tucson Hispanic Chamber of Commerce: "We already had a website but it was great to see how the THCC system will drive more traffic to our website from the directory system."Richard, my friend Bianca Harrison is helping me with improvements to the Quincy Art Center web site.� She is authorized to enter and change, rearrange, add or whatever to make more of an art presence on our site.Thank you for all your help so far - it is great to have our classes listed and to have our photos on the business tour. � I am also happy with your help in selecting the right graphics to help jazz up our catalog.� I appreciate the sponsors (Bonanza AND Flanigan-Leavitt) and all who are bringing our local businesses into the net mainstream.Marilyn HoffmanQuincy Art CenterFrom: Gary P Webb� To: Richard@ectownusa.com Date: Feb 8, 2006 8:13 AMSubject: Re: EcTownUSATHANK YOU! It was very easy and looks great. Thanks again for your helpGary - Member of North Phoenix Chamber of CommerceTo: Richard@ectownusa.com Date: Feb 8, 2006 2:58 PMSubject: We Did it!Hi Richard,Just wanted to let you know that we were able to accomplish our mission today!� Thank you so much for your patient support in helping us through a new process.� We now have 5 listings in our catalogue!� Your guidance was invaluable.� Thank you again.� We were able to upload the photos from the Kodak program; just like we have on other sites.� We appreciate you helping us get the bugs worked out.� Sorry for the frustration.� Computers can be such a pain!� You are good at what you do!Sincerely,Beth S.From: MICHAEL B OLIVE To: richard@ectownusa.com Date: Mar 8, 2006 3:12 PMHi Richard,This is so exciting....!MikeFrom: Susan To: Richard@ectownusa.com , Brian@ectownusa.com Date: Mar 18, 2006 5:07 PMSubject: SusanThank you so much. The Classified ads look so much better with the larger images and having the e-mail is just GREAT!!!!You guys are the best!!!SusanFrom: Ed Cates� To: Richard@ectownusa.com Date: Mar 20, 2006 1:21 PMSubject: Re: plumaswaterproperties TestimonialsRichard,I have made the recording.� I understand the sponsored links, I think. I love the web site.Here are the testimonials from ClientsFrom: Bob� To: Richard@ectownusa.com Date: Mar 21, 2006 1:43 PMSubject: Chamber Organizer System Goes Over 2 MILLION Member ViewsThe TCS test page is pretty cool.� I am getting good comments.� I assure all that the best is still to come - especially more traffic to their sites and thus more business.� We have had many join our chamber electronically.� That is great.� Some of them we steered there and others found us without ever discussing anything about the Peoria Chamber.� That I like, too.� Keep doing a great job.� We appreciate it./bobFrom: Rose ComstockTo: Richard@ectownusa.com Date: Mar 26, 2006 12:27 PMSubject: Flint UpgradeHi Richard – Just checking out the new up grades on the Chamber sites.� Looks great. You’ve done a terrific job. Rose ComstockPlumas County SupervisorQuincy,CASPECIAL NOTE: March 2006 Ms. Rose Comstock won the prestigious award of "Women of the Year" that was presented by Senator Dave Cox of California.From: Lisa FarnworthTo: Richard ScullyDate: April 13, 2006Subject: 14 Thousand Views This Month ??Hi Richard - "Can you believe that I have 14000 views in may catalog just since April 1? - Thanks for all the help"From: Jill To: Richard@ectownusa.com Date: Apr 14, 2006 1:01 PMSubject: (We Just Annouced our new Partnership with Constant Contact)Hey, constant contact is who the Nevada Commission on Tourism recommended we use!� I guess you really do know your stuff!! � - JillMay 2006To: Quincy Chamber of CommerceI found your website by accident, but what a pleasant one! You have possibly the cleverest interactive and interesting site in all of California. I live in LA and you'd think such a major city, with access to graphics and animation, would have a very smart website. Alas, no one around from San Diego to San Francisco can equal yours. I've looked at other small cities and towns sites in the State, and yours just outdoes them 100% Whoever designed your site deserves kudos. It makes one almost want to pack up and move to Quincy! I've lived in CA all of my life and seen a ton of places in the world. Yet it's funny that I know very little about the smaller places that make up our wonderful State. I've always thought that after the Wine Country, Fort Bragg and a few other places, there was not much else to see further north. Boy, was I wrong:) Thanks for a wonderful tour of your city.J.... R...Fullerton, CAFrom: S. Banks � To: richard@ectownusa.com Date: May 24, 2006 7:00 AMRichard, the system is up and running and so far so good. we sent out our first invoices lastweek. this morning we ran statements.� Chris did a great job helping us with a few tweaks.the next step is putting our event sponsorship billing into the system and other open A/R notmembership related. From: Stuart Banks � To: richard@ectownusa.com Date: May 26, 2006 1:46 PMI will be happy to be a testimonial any timeStuart BanksPresidentArizona Association of Industries340 E. Palm Lane Suite 250Phoenix Arizona 85004602-252 9415 ext.1001 � Sbanks@Azind.org From: A. N. Date: Jun 5, 2006 1:16 PM Subject: To: office@quincychamber.com your website is dynamite! one of the best chamber sites i've ever seen. A. N.Director of Economic ResearchFrom: SharolynTo: Richard Date: Jul 25, 2006 2:13 PMSubject: Re: EcTownUSA Working Around the Clock - Directory Photo StatusRichard,I am so pleased that you made such an effort to make the TCP more professinal. Thank you for reviewing the situation, and coming up with a solution. I know that you made an investment in us - but you more that lived up to the billing I have given you as I talk to possible users - that you respond and make things right. Please know, that I realize the extraordinary measures you contributed and do appreciate them.SharolynFrom: JillDate: July 20, 2006 4:10 PM "Our chamber event attendance is up since putting in your system (Chamber Organizer). I think it's because we've improved our communications system to our membership." Boulder City Chamber of CommerceFrom: J.H.Date: Jul 28, 2006 5:22 PMRichard...I think your ECTownUSA product is fabulous! I think you are providing an incredibly important service to Chambers. It is long overdue. I do look forward to meeting you!Have a great weekend!Best Regards,J.H.From: D.D.To: Richard@ectownusa.com Date: Aug 10, 2006 10:48 AMRichard,The site looks good. I have been adding something almost every day. I will have to take pictures of my instock items to put on when I have time. It's real easy to work with and we had no problems putting anything on the site.thanks. D.D.Paul MacBeth to Richard 10/20/05 2:22 pm (4 hours ago) To: ECTOWN USADear Richard,I am writing this on behalf of our Board of Directors and myself. We recently billed our annual membership investment to our members. In the last three weeks we have received back 60+% of our renewals. We have never seen a retention level this fast nor this high in such a short time at our chamber. This has been primarily due to Ectown USA and the service you have brought to our membership and chamber.With our recent renewal all levels of membership were heavily increased. To date we have had only two members question this increase and they readily renewed at their higher rate, directly as a result of Ectown USA and the services you have provided us. Thank you for all you have done and keep up the great work! -- Paul MacBethExecutive DirectorQuincy Chamber of Commercewww.quincychamber.com November 9, 2005 at their Chamber of Commerce morning business exchange: Promo Solutions Ink .Com announced that their Chamber of Commerce website and Community on Display system (powered by EcTownUSA) brought them a huge order from a major group in Las Vegas. Great Job Promo Solutions and thanks for the nice comment. If you need any support please call EcTownUSA.org we'll be glad to help.November 17, 2005 Amy Carey of Carey Candy calls Brian Thompson, Operations Manager at EcTownUSA to thank us for helping her secure a $500 candy order that processed through her EcTownUSA website found via Yahoo. Amy happens to also be a Chamber Board Member that installed an EcTownUSA system.Thank you for calling Amy! Nov 29, 2005 4:29 PMI wanted you to know the new web site (EcTownUSA System) has given me quite an edge over all other publications in the area. I think it will take a while, but this site and the physical publication will really grow this next year. I just had a lady call who wanted to place just a text ad for 50.00, but when I told her all that she would get if she just placed a small graphic ad she jumped on it. That is an extra 100. I would not have gotten. and the list is long of similar stories.Thanks so much,Susan

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