Purpose:Responsible for processing and maintaining patient diet orders through automated diet office software. Utilizes customer friendly telephone skills to interact with patients and nursing to problem solve issues with food service. This position will be located in Oakland, and will have varying shift times. Flexibility with scheduling will be required.

Responsibilities:

Assists patients with menu planning in accordance with diet order in a helpful, friendly manner.

Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion.

Maintains record-keeping and prepares reports as assigned.

Prepares tray tickets for food assembly according to workflow procedures in the operation.

Processes all nutrition care orders according to established procedures in an accurate and timely fashion.

Processes all phone calls using appropriate telephone skills. Follows up on issues in a timely manner to resolution.

Troubleshoots interface issues with diet orders and resolves. Reports software and printer problems to appropriate IS individual / group in a timely fashion.

UPMC VALUES

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.

Purpose:Responsible for processing and maintaining patient diet orders through automated diet office software. Utilizes customer friendly telephone skills to interact with patients and nursing to problem solve issues with food service. This position will be located in Oakland, and will have varying shift times. Flexibility with scheduling will be required.

Responsibilities:

Assists patients with menu planning in accordance with diet order in a helpful, friendly manner.

Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion.

Maintains record-keeping and prepares reports as assigned.

Prepares tray tickets for food assembly according to workflow procedures in the operation.

Processes all nutrition care orders according to established procedures in an accurate and timely fashion.

Processes all phone calls using appropriate telephone skills. Follows up on issues in a timely manner to resolution.

Troubleshoots interface issues with diet orders and resolves. Reports software and printer problems to appropriate IS individual / group in a timely fashion.

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.