What are the server requirements?

What if I need customisation and new theme development

Please contact us at support(at)awebdesk.com with your requirements and we will get back to you with a quote price.

How will my order be delivered?

Right after the purchase by you, our system will generate your account license. Please allow us sometime while we get the payment confirmation information from the payment gateway companies (or the Fraud checking team).In that case it may take a few hours for download link to appear. Once we get an email from the payment gateway and your payment is verified by our sales team, you will be able to login to the system with the same username and password you used during signup while checking out. Any special instructions will be emailed to you. You can then download the software along with the license key and install on your server. We provide you very easy to install guide bundled with the downloadable package.

Do you provide installation?

Yes , you can get this software professionally installed at a fee of USD 49 only. Please purchase the installation package available as addon during product purchase

What are features differences in different editions?

We restrict pricing only on number of admin users. All other features are included in all editions including unlimited subscribers, unlimited lists, unlimited email campaigns and 99% opensource codes.

Okay, So how do I order now?

We are excited you have decided to choose a world class email marketing software. To order our products, click here and select the edition of your choice. We accept the world's most trusted payment methods including Paypal and 2Checkout. All orders and data on our website is collected in a very secure environment with 256-bit encryption & SSL security. We always keep in mind to protect our customers while ordering from any threats.

Will I get invoices?

Yes, after we process your payment, we will send you invoice by email.

Licensing explained

A downloadable license can be installed on one URL only. How ever you can purchase additional licenses at a flat 30% discount for other domains.

Are there any hidden costs if I order the downloadable license?

No, there are no hidden costs. We will charge your credit card only once.

Can I get a refund for my order?

Yes, you can ask for a refund for up to 15 days after placing your order. Just send an email to support(at)awebdesk.com with your order number. Our support will make a refund without further questions. Refund requests received more than 15 days after the purchase will be declined. The refunds are only available for onetime purchase editons and no refunds are available for monthly subscriptions or monthly downloadable editions.

Can I upgrade to higher edition?

Yes, you can upgrade to higher edition AEM/ESP ultimate if you purchase AEM/ESP Premium Plus or AEM/ESP Premium by just paying the difference in fees. No upgrading is allowed for AEM Standard

Are the source codes open?

Almost! We provide 99% open source codes so that you may extend the functionalities if you want. We only encode a few files in order to protect our software from unauthorised distributions. Encoded files will never be an issue for you to customize our software.

What about Support and Upgrades

You will get free 3 months support and upgrades on all licenses. Additonal support and upgrade can be purchased by paying USD 149 annually.
We have a dedicated English speaking support staff available by standard email/helpdesk ticketing 18 hours a day during all business days. We respond as soon as possible and generally resolve support requests within the same business day.

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