Clinical Administrative Coordinator (Post Discharge) (875786)

Job Description

Position Description

As part of our Center for Service Coordination department, you will be a key stakeholder in supporting our members. Your primary role will be outreaching to our members post-discharge to ensure all of their healthcare needs are met. Identification of the appropriate programs and services available is critical to the success of our members.

***Office base position located at 20414 NORTH 27TH AVE, Phoenix, AZ. Monday-Friday from 8am-5pm.***

Primary Responsibilities:

Outreach calls to our members / beneficiaries post facility discharge

Support the enrolled members / beneficiaries of our community partners

Collaborating with our PCP Network, physician offices and hospital facilities within Maricopa County

Support members with coordinating healthcare services

Arranging post-discharge appointments, transportation, and transition of our members across the continuum of care

Make appropriate referrals to the Customer Care team to support benefit, billing / payment and eligibility of our members

Assist with referrals / calls received by the Center for Service Coordination department, and complete community outreach and documentation

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

HS Diploma or GED

1+ years of customer service experience analyzing and solving customer problems with great communications skills

Experience working within the healthcare industry

Professional experience in a clerical or administrative support related role

Working knowledge of medical terminology to communicate with members / beneficiaries and providers

Preferred Qualifications:

Some college / undergraduate education

Medical Assistant (MA) certification

Experience working with Centers for Medicare and Medicaid Services, especially Medicare and Medicare Advantage programs

Knowledge of community resources

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)