Are you a business executive or a manager who uses English in your career? Then you know that good business communication in English requires focus, vocabulary, and specific linguistic structures. In this course, you will follow along a recently promoted manager as she builds and leads her team to success. Together, you will practice the language and styles of communication needed in English for
• Recruiting and training a professional team to work together with integrity and respect
• Managing and participating in well-organized meetings
• Making telephone conferences more efficient
• Writing professional emails that are easy to read
The activities in this course will give you the opportunity to share your experience and receive immediate feedback from other business professionals around the world.

AK

Thank you for all the lectures from ASU. The course gave me new knowledge and information in English Business. Thanks a lot!

IA

Oct 29, 2016

Filled StarFilled StarFilled StarFilled StarFilled Star

it is the best course i have completed in my life\n\nthank the ,manager and the team work\n\ngod bless you all

从本节课中

Planning, Organizing, and Delegating

Keeping the business or project running as projected requires planning. This requires information to be organized in convenient packages, like status reports and emails. Planning, Organizing, and Delegating focuses on the language of both. After completing this module, you’ll be able to use concise language to summarize key pieces of information into smaller packages.

教学方

Wanda Huber

International Educator

Andrea Mürau Haraway

International Educator

Jenny Young

International Educator

脚本

[SOUND] Hello and welcome to English for Management and Leadership. In this lesson, we'll help Elizabeth complete a portion of her status report. For this video you're going to need the copy of her status report that's located in this module. If you haven't already located it, I recommend finding it now as it will help you understand this lesson. Earlier in this module, we saw Elizabeth preparing her status report. Remember her phone call with Lucy Lindfield discussing the Asia-Pac demographic? And her meeting with Catherine Roland about sales productions? From these conversations and reports, Elizabeth created bullet points for Don to quickly see the status. What kind of language does Elizabeth use in her bullet points? That's right, concise or very reduced language. In this module you helped both Gary and Elizabeth with their status reports. Would you look at Elizabeth's status report now? Under the heading Actions she wrote, Mitigated employee unrest in California. Do you see it? Good. Now, I want you to find the summary at the top of the page. You should see only one sentence. Here's a challenge question. Compare the language in the bullet points with the language in the summary at the top of the page. How is the language in the bullet points different from the language in the first sentence of the summary? Did you understand that the sentence in the summary states the actual subject while the subject in the bullet points was simply understood? That's great! This understanding will help you in your assignment. For this part of your peer reviewed assignment, you're going to read Elizabeth's incomplete status report. Then, you'll complete the summary paragraph that belongs at the top of the reports. Remember, Andrea compared this part of the status report to the dashboard of your car. It communicates the overall health of your business, department, or project. So how should you begin writing the summary portion of the status report? Why not begin by asking yourself WH questions and taking notes of the answers. What is the purpose of the summary? To communicate the overall health of the project. So ask yourself what is the overall health of the business. Take notes of your answers. What are the key accomplishments? To answer this question use the color coding system. What color do you think shows the key accomplishments? That's right. Green. Look for the green bullet points. Summarize the key accomplishments in your notes. Now, what are the items that have slowed down, that maybe need some attention to keep it on track? What color will help you locate these items quickly? That's right. Look for yellow. Summarize these items in your notes. Now, what are the areas for concern, or areas that Elizabeth's boss may be able to help with? For this category, look for the red bullet points. Summarize these areas for concern in your notes. Now, read through all of your notes. Try to condense your notes, if possible, and summarize all of these points. Write your summary. Remember, your summary should tell your boss or readers where your business is in terms of milestones and overall health, what's next, and are you on schedule to meet milestones. And what major issues are you facing? I think you're ready to complete the summary portion of Elizabeth's status report. I hope you found this review helpful. As always, thank you for watching English for Management and Leadership.