License Error

If you do not have a valid license for the product, you will get a license error. The example below is for Nucoda :

The dialog tells you the System ID (MAC address) the application is looking for e.g. in the above dialog we have (for example) :

System ID:
00217059af37

You can send the ID shown to the licensing department and they will send you a license.

See the Licensing section for help on requesting a license and what to do with it when you get it.

Application Folders Error

You may get an error about invalid directories :

If you see this error it means that certain drives and/or folders we expect to exist can not be found.

By default, we expect three drives to exist :

C:\ - installation folders

D:\ - for storing projects, thumbnails etc.

S:\ - a fast drive for caching and media

We can (and should) choose other drives and folders (as necessary) that match our own configuration.

NOTE : To get up and running quickly, all the folders we mention below can be placed on a single drive (e.g. C:\). However, you should read the folder descriptions below carefully and understand the ramifications before doing this (performance and disk space used).

To fix this problem, we need to specify these folder paths by editing a text preference file.

Media Folders

where {VERSION} will match the version of Nucoda installed e.g. folder C:\Nucoda\2014_2\root.

For a description of the application environment, including what the "ROOT" folder means, see the Nucoda Environment page.

Using a text editor (e.g. notepad), open the file :

AllUsers / general.prefs

general.prefs inside AllUsers folder

Find the "media" section :

media
{
cacheRootDir ...
....
}

We will check (and possibly change) the following paths and folders inside the media section.

cacheRootDir

proxyRootDir

thumbRootDir

captureRootDir

audioRootDir

tempRootDir

Using the table below as a reference, change the folder paths to match your own requirements and system configuration.

NOTE

Any path should set should include the drive letter.

The path should be inside double-quotes ("").

The path should end with a back-slash character ("\").

Example :

cacheRootDir "F:\Nucoda\2014.2\cache\"

Make sure the folders exist before running the application next time.

Setting

Example

Notes

cacheRootDir

S:\Nucoda\2014_2\media\cache\

This is where we cache i.e. generate temporary image sequences and files when rendering effects. This path is best on fast storage (e.g. RAID). Might need a lot of space (depending on file size/resolution etc.)

proxyRootDir

S:\Nucoda\2014_2\media\proxy\

This is where we store proxies - if we use them. A proxy is a local copy of a remote sequence, or lower resolution versions of a sequence. This location is also used to store DPX or EXR debayered versions of RAW files if used. Might need a lot of space (depending on file size/resolution etc.).

thumbRootDir

D:\Nucoda\2014_2\media\thumb\

This is where clip thumbnails are stored. No stringent space or performance requirements.

captureRootDir

S:\Nucoda\2014_2\media\capture\

This is the default capture path used when recording image/video sequences from a VTR or I/O device.

audioRootDir

D:\Nucoda\2014_2\media\audio\

This is the default path used for writing audio (e.g. as recorded from a VTR). It is best to use a different drive to that used for image capture (i.e. path for captureRootDir).

tempRootDir

D:\Nucoda\2014_2\media\temp\

This is a drive path we use when we need to write temporary files (e.g. before staging to an Avid Interplay).