Terms & Conditions

By using this website and/or placing an order you agree to be bound by the terms and conditions set out below.

At NIWRA, we want our supporters to feel happy and satisfied with their purchases. Therefore, each product offered for sale has a detailed description so that you know exactly what you are purchasing. Please ensure that you thoroughly check the item description before you buy it. If you have any questions or queries regarding an item, please contact us at 250-248-8534 or wildlife@niwra.org.

​

Order Information

To order, please read through each item description carefully before adding it to the shopping cart by using the “Add to Cart” button.

​

When you have finished shopping, you can review and/or modify your purchases in the Cart on the top of the Checkout page. If you are happy with the contents of your Cart, you can then proceed further down the Checkout page where you will be asked for the Donor's Address, Recipient's Address (if different from Donor's Address), adoption certificate information and whether or not you would like to subscribe to our newsletter. Continue further down the Checkout page to view your 'Final Order Confirmation,' which reflects the order that will be sent to both NIWRA and PayPal. (If you wish to modify your purchases at this point, you must return to the top of the page and make changes to the Cart.)

​

Please remember to check the "Terms and Conditions" box on the Checkout page before clicking the “Proceed to PayPal” button.

​

You will then be taken to the PayPal secure site to make the payment. Please note that NIWRA does not have any access to your bank or card details. These are held solely at the PayPal secure payment site. Therefore, any trouble with PayPal payments will need to be resolved through PayPal.

​

The only details we request are those appearing on the Checkout page. If you select the option to 'Create an account,' these details will be stored securely on our server using Secure Socket Layer protocol (SSL). This will allow you to return to our site, log in, then access past Orders as well as modify Addresses and Account Details on the My Account page.

​

All prices stated on this website are in Canadian dollars. We only ship to addresses in Canada.

You will receive a confirmation e-mail from NIWRA outlining your purchase details and from PayPal about your payment once you have completed your transaction.

​

Payment

NIWRA uses PayPal for all its ordering and online payments. PayPal is a safe and secure payment gateway that accepts credit and debit card payments. PayPal no longer requires you to have an account with them to use their services, which means you can use them like any other secure payment gateway using your credit or debit cards. PayPal handles all of NIWRA's payments and is secure and safe. They use 128-bit encryption which is the highest level commercially available.

​

What is PayPal?

PayPal is a third-party payment processor that enables online credit and debit card payments over a secure system. PayPal automatically encrypts your confidential information in transit from your computer to theirs using Secure Socket Layer protocol (SSL) with an encryption length of 128-bits (the highest level commercially available). Once your information reaches PayPal, it resides on a server that is heavily guarded. PayPal servers are not directly connected to the internet in order to protect your details. Only PayPal has access to your confidential credit/debit card details. No credit or debit card details are ever seen by NIWRA. For more information regarding payments via PayPal, please read PayPal's security information.

​

Presentation

Each product purchased will be presented as outlined on the product description page. Shipping and Handling charges are added to the purchase price if the purchase is being mailed.

​

Delivery

Purchases are usually dispatched within 7 working days from receipt of Paypal payment or sooner if we are able. Any inquiries regarding the shipping of your package may be made by contacting NIWRA directly at 250-248-8534.

Delivery/handling charges will be added to the purchase of the adoption package.

Local pickup is free. Please call NIWRA (250-248-8534) to arrange a pickup time.

Hours

Public Viewing

9am-4:30pm 7 days a week

Emergencies ONLY: 250-927-6025

Year-Round Wildlife Drop-Off

Staff are on-site 9am – 5pm daily.

After hours: Place wildlife in the red animal admissions drop-off building (east end of parking lot).