My father, Robert J. Verchota has been *****@***.com for years. After a nightmare with...

GetHuman-rjvercho's customer service issue with Yahoo from May 2018

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Tip from another customer

If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.

The issue in GetHuman-rjvercho's own words

My father, Robert J. Verchota has been *****@***.com for years. After a nightmare with his password, he now has a new one. Once again he can't get his mail with his password, the system now wants a Key Code. He never asked for a change! You did it to him again. Unfortunately for him, his bills are sent to that email which he can't access. This is now urgent.*I have spent hours trying to help him get into his email all with no success. Around and around with the alternate verification. He has the telephone listed but never gets a key code and I tried that many times. He has no idea what the pop.net email is that is listed. My father can't handle this stress with his age and heart condition.*PLEASE DO SOMETHING TO HELP HIM RIGHT AWAY.*His best phone is ***-***-**** which is a land line. He also has a cell which is ***-***-****. ALSO, I have set him up with an alternative email, *****@***.com which works well but *****@***.com is the address people have been given for years. I don't think his cell phone will deliver Key Codes by text (Cricket) so the best fastest solution would be to add *****@***.com as an alternative email to get a code and the shut off the key code security on his account. This is the send time your changes have stressed him to his limit.*PLEASE ADDRESS AND FIX THIS RIGHT AWAY !*This is his son, Robert R. Verchota. My number is ***-***-**** (cell and best way to reach me). I am also reacable at *****@***.com.*I hope one of us gets a reply today!*Bob Verchota

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