We hope you will love your new things but if you don’t, you are welcome to return your items free of charge. Here’s how to do it:

To a Store
Bring your items and proof of purchase into store within 28 days from the day your parcel arrives, for a full refund via the original payment method.

By Post
Please send your return by post or courier within 28 days from the day your parcel arrives for a full refund via the original payment method.

Paypal Refunds
You will need to return your goods by post, if PayPal was your original payment method and you would like the refund back to your account. If you make your return to a store, we will only able to give you a House of Fraser gift card to the same value. You'll still have 28 days to return.

International Returns

Please note: if you return your purchase to us from outside of the UK, it will be at your own risk. We cannot accept any responsibility for items lost or damaged in transit. It is your responsibility to pay any delivery charges, duties and taxes incurred to return your purchase.

Product Description
A stylish and elegant dress and cape in
one by Gina Bacconi. Constructed in a delightful moderate stretch crepe fabric, the dress is fully lined, has a back vent and a side concealed zip. The beautiful printed chiffon cape ...

Product Description
Easy layering starts here. The Jenny is perfect
for slipping on over jeans or leggings, and the easy fit through the body makes it effortless for daily wear. The bracelet length sleeves highlight the slimmest portion of the arm, ...

Product Description
Feel divine at the races this year in
the beautiful Wild Poppy Dress. This vibrant print reflects abstract, oversized flowers whilst the square neckline, wide straps and full skirt enhance the feminine figure. This gorgeous number finishes just below ...