Knowledge Management

TCS- KM Strategy
Introduction:Tata Consultancy Service (TCS) is India’s one of the leading Multinational Consultancy company. It is basically dealing in Business Process Outsourcing and IT. TCS is subsidiary of India’s oldest group of company called Tata Group. In 1968 TCS Started as a division of Tata Sons Ltd. In 2004 TCS was listed in Bombay Stock Exchange and thus gone public. It was first IT company to achieve $4 Billion and more revenue. It was ranked as one of the 10 most profitable company in Information Technology. TCS has around 142 offices in 42 countries around the globe. 90 Percent of its Employees are Indian.[1]

Challenges/Problems:The key challenge was to sustain and maintain growth rate of company as its half of revenue was from North America and the value of Dollar was depreciated in 2007.Second the attrition rate was high as is common in IT industry. The third challenge was that TCS has many merger and acquisition. And so it involved the accumulation of large portion of Knowledge asset and small portion of physical asset. These three reasons created the need of Knowledge Management (KM).

KM Strategy:TCS people used KM tools such as Mastercraft and Assent for internal use. TCS also provides the KM for its client. TCS offered the solutions that were integrated with software companies such as SAP, ORACLE, Microsoft, IBM, EMC and Opentext. KM methodologies used at TCS is SIGMARG (Strategy Implementation Governance Model for Acquisition, Retention and Growth of knowledge assets) and 5iKM3. TCS used number of KM technologies and tools which included ECM (Enterprise Content Management), Document Management System, eKMS and Ultimatix. ECM supports the creation, capture, organization, storage, search and transfer of knowledge. DCM comprised a repository of proposals, presentations and white papers. eKMS and Ultimatix were tools developed by TCS itself. The Oracle based Ultimatix was used to build a multimedia repository for explicit corporate knowledge. To have one Stop for all above activities TCS developed KnowMax based on SharePoint. Knowmax was launched in the first week of December 2006. KM has led to TCS to TKC (Tata Knowledge Chain) for Tata Group of companies.

Result:As a result of KM initiatives taken at TCS its revenue plunged from $ 2.97 billion in 2006 to $ 4.29 billion in 2007. For year ended on March 2010 revenue was $ 6.34 billion which is significant rinse from 2007.TCS effort to create and share knowledge have earned them the MAKE (Most admired Knowledge Enterprise) award since 2003. KM at Sasol

Introduction:

Sasol full form is -Suid Afrikaanse Steenkool en Olie which means South African Coal and Oil Ltd. Sasol is global petro-chemical whose work is mining, synfuels, energy and chemicals. Sasol’s business is based on chemical technology of CTL (Coal to Liquid) and GTL (Gas to Liquid). In 1950 government founded Sasol after years of research and negotiation.

Challenges/Problems:During 1980’s and 1990’s through its extensive research developed the F-T (Fischer-Tropsh) technology and patented it. Twenty years after the first petrochemical plant in Sasolburg was established, it focused its attention on developing F-T and mining technologies. It was in 1976 the establishment of Sasol Two and in 1979 the establishment of Sasol Three plants felt the need of managing the Knowledge that company gained for years of experience. There were more than 30000 workers from 39 nationalities speaking 30 different languages worked on the project which was over on 1982. By 1998 it was evident that way of transforming knowledge was inadequate. So the perfect Knowledge Management technology was required at Sasol.

In 1998 Pieter Cox was appointed as Knowledge management Group head. In 1999 Sasol Synfuels was designated as the KM hub. Sasol started to build KM on its own through its IT Department though it was far away from achieving the goal of leveraging its knowledge asset to the...

You May Also Find These Documents Helpful

...Shell & KnowledgeManagement
Background of Shell
Royal Dutch Shell plc, the world-wide group of petrochemical companies, was created in 1907. Shell has operations in over 90 countries which include America, United Kingdom, Australia, and Ireland and so on. Also, it is the largest energy company in the world. Shell group not only operate oil and gas product sale but also conduct petrochemical industry such as exploration, refining, distribution, power generation and trading and so forth. Moreover, Shell Oil Company has developed its ability in renewable energy activities. One of its largest businesses is the subsidiary in America.
People may curious about that how Shell can be so successful. Shell’s success is not fortuitous; it has the mark to follow. Actually, shell was the first company which used an electronic computer to help its management system in the Netherlands. Thus it can be seen Shell always knows how important innovation and reformation are. In the competitive global economy age, Shell still makes a good use of KM strategies to keep its advantage in the competitive market. Specifically, Shell relies on its global network, communities of practice.
The first KM step in Shell focused on linking existing initiatives. They called Shell EP Global Network which collects the large technical and businesses communities of practice using Sitescape software. Current the Global Network contains over 15,000 members and the...

...﻿
Pediatric Pain Management
Immaculata University
Pediatric Pain Management
Pain is a subjective phenomenon. Young children are often not able to properly express their levels of pain, which has become a growing problem for pediatric units across the nation. Pain management is an obstacle nurses come face to face with on a daily basis. Managing pain of patients who have the ability to verbalize what they are feeling can be easier to treat then those who cannot. Providing effective pain management for children is widely recognized as a complicated and challenging aspect of nursing. In their study, Relationship Between Knowledge, Attitudes, and Self-Efficacy of Nurses In the Management of Pediatric Pain, Stanley and Pollard (2013) have attempted to discover the missing link between knowledge, self-efficacy, and the pediatric nurses ability to properly manage a child’s discomfort. Children’s pain is a subjective experience that has sensory, emotional, cognitive, and behavioral components that are interconnected with environmental, developmental, sociocultural, and contextual factors and are often considered inadequately evaluated and undertreated (Stanley & Pollard, 2013). The purpose of this study was to examine the level of knowledge of pediatric pain management, the attitudes of nurses, and the level of self-efficacy of a group of...

...﻿Assignment on "The Four Pillars of The Knowledge Economy "
The World Bank’s Knowledge Assessment Methodology (KAM: www.worldbank.org/kam) is an online interactive tool that produces the Knowledge Economy Index (KEI)–an aggregate index representing a country’s or region’s overall preparedness to compete in the Knowledge Economy (KE). The KEI is based on a simple average of four sub-indexes, which represent the four pillars of the knowledge economy:
Economic Incentive and Institutional Regime (EIR)
Innovation and Technological Adoption
Education and Training
Information and Communications Technologies (ICT) Infrastructure
The Economic Incentive and Institutional Regime (EIR) comprises incentives that promote the efficient use of existing and new knowledge and the flourishing of entrepreneurship. Under EIR , three indicators are taken into consideration
Tariff & Nontariff Barriers
Regulatory Quality
Rule of Law
An efficient Innovation System made up of firms, research centers, universities, think tanks, consultants, and other organizations can tap into the growing stock of global knowledge, adapt it to local needs, and create new technological solutions. Three indicators are taken into consideration for Innovative Index , they are
Royalty payments &Receipts
Patent count
Journal Articles
Education and Training- An educated and appropriately trained...

...BACKGROUND OF MIS (Management information system)
Before the concept of management information systems was created, computer scientists were just programmers creating applications for science and math calculations. As computer usage evolved in fields of business and data management, software applications were needed to process nonscientific data. A field of study would be needed to bridge the gap between computer programmers and the business world to create information-based applications for business and networks.
With the advent of computer programs for business applications, it became apparent that the communication gap that existed between computer programmers and business people had to be solved. Business people wanted programmers to come up with the ultimate solution for their problems and programmers had a hard time explaining to management what was possible and what was not, technically, possible.
The solution was to design a course of study which merged information technology, business and computer programming. This field was called, Management Information Systems (MIS). The idea was to create a workforce who could bridge the communication and technical gaps between management and computer programmers.
The first courses were taught in as business courses in select colleges in America. The courses started off as electives in the area of business. As the 1970s closed, colleges...

...The Data/Information/Knowledge/Wisdom Continuum
The Data/Information/Knowledge/Wisdom Continuum
Data, information, and knowledge are words used to assign meaning to our complex nursing work. In the field of information technology, these words are used to give meaning and direct the flow of organizational knowledge (Thompson &amp; Warren, 2009).
The concept of the data-information-knowledge-wisdom (DIKW) continuum is the transformation of data into wisdom through cognitive processes, which are supportive of the nursing practice. Schleyer and Beaudry (2009) discussed how nurses in this growing specialty are accountable to provide the best evidence-based care advice possible, transform the data collected to information, and apply that knowledge with wisdom to address the patient’s unique needs. The purpose of this paper is to display the progression through the four steps of the data, information, knowledge, wisdom continuum that occurs through research information to answer a clinical question pertinent to nursing in an acute care setting.
Electronic Medication Administration in Acute Care Setting
Implementation of the electronic health record, computerized physicians order entry and decision support systems within the health care industry have attributed to a decrease in documentation and transcription errors, while making measurable improvements in our nation’s...

...be attractive to children, retain interest; stimulate and develop senses, motor abilities, imagination, creativity and intelligence
* Children and the development of children are of great importance to the Lego mission
* The companies status as a family owned business – they have established a trusted brand which consumers associate with family and children’s toys
* Long term strategies are unaffected by maximizing shareholder value, which allows LEGO to maintain it’s identity and values
* Therefore, the overall identity of LEGO can be viewed as made of 3 basic elements: the product, the brand itself and the mission
* LEGO also benefitted from family owned status, deemphasizing Danish origins, and instead localizing management
2. What was LEGO’s approach to internationalization?
How did U.K. LEGO (LEGO Media Int’l) adapt to/adapt the
corporate LEGO identity?
* The need to grow internationally arose as a result of the identification of educational software as a growing and lucrative market which LEGO wished to enter
* The wholly owned subsidiary planned for London was a departure from the LEGO mantra as this subsidiary was allowed responsibility for global production and marketing of the LEGO product
* LEGO media is more of a specialized group which comes from software and publishing backgrounds; the U.K environment has adapted the LEGO culture from a traditional and thought-intensive process to a fast-paced, creative and...

...Care School Management System—School Management System
TABLE OF CONTENTS
I. EXECUTIVE SUMMARY 2
II. DEFINITION SCHOOL MANAGEMENT SYSTEM 2
III. BACKGROUND OF KINDER CARE ACADEMY 3
IV. DISCUSSION OF CURRENT MANAGEMENT ISSUES 4
V. PROPOSED SOLUTION 5
VI. RECOMMENDATIONS FOR THE EXECUTIVE COMMITTEE 8
VII. REFERENCES 10
I. EXECUTIVE SUMMARY
This research paper examines the early child care school management system and the advantages of using online technology. Also this paper illustrates Kinder Care Academy's implementation of School Management System to improve management from admissions to scheduling to attendance, student billing, student and family information, parents website，security management and so on. This paper discusses how SMS incorporates its features, integrated into a single database to provide instantaneous data sharing school-wide via the web, automating school administration, classroom management, and communication with the home.
II. DEFINITION SCHOOL MANAGEMENT SYSTEM
Definition
• Database technology cuts through many of the problems of traditional file organization. A more rigorous definition of a database is a collection of data organized to serve many applications efficiently by centralizing the data and controlling redundant data. (Kenneth C. Laudon., & Jane P. Laudon. 2010, p....

...MIS
REPORTTERM III
January 1
2013
Management Information System and Business
Collaboration at JET Airways
Team – V
Together
Introduction
Jet Airways is the second largest Indian airline based in Mumbai, Maharashtra, both, in terms of
market share and passengers carried. It is owned by Naresh Goyal. It operates over 400 flights daily
to 67 destinations worldwide. Its main hub is Mumbai, with secondary hubs at Delhi, Kolkata,
Chennai, Bengaluru and Pune.
Background
Jet Airways emerged with its first flight in 1993. It is one of the fastest expanding airlines in the
world, and in future will become the most preferred airline making your journey enjoyable. Jet
Airways offers flights to 24 international destinations and 43 destinations in India.
Overview
Jet Airways was incorporated as an air service operator on 1 April 1992. It commenced Indian
commercial airline operations on 5 May 1993. On 4th January 1995, Jet Airways was granted a
scheduled airline status. The company is registered on the Bombay Stock Exchange. Although, a
major portion (80% of its stock) is controlled by Naresh Goyal.
It has over 10,017 employees (March 2007).Jet Airways currently operates a fleet of 90 aircraft.
With an average fleet age of 4.99 years, the airline has one of the youngest aircraft fleets in the
world.
Corporate Vision
Jet Airways will become the most preferred domestic airline in India. Jet Airways will achieve this
outstanding...