User Experience

15.5.2014„Hello and good evening,
Why can't I choose Economy Czech Post when I select a carrier for postage? I see this option at your "Postage Price List" to Israel but I cannot select this option of postage.“
Yishai, Israel

Answer:
Dear Yishai, I apologize to you, we do not offer this shipping option to Israel. The transit time is very long. Thank you for your understanding. Sincerely, Ondrej, Mailboxde.com

13.5.2014„where is my package 22177900 shipping records?
I did pay money and requested to ship this package.
But there is nothing record of it. And there is nothing answer from you.“
takahiro

Answer:
Dear Takahiro, We have canceled your Forwarding order based on your requirement. Shipment was not re-recorded. We will refund our fee in this case. I apologize to you for the mistake. Your shipment was recorded this week once again. Sincerely, Ondrej Krabs, Mailboxde.com

9.5.2014„Could someone please answer my email re- missing package? I have emailed many times but have not yet heard back,thankyou“
Lisa

Answer:
Dear Lisa, your e-mail has been answered 16 days ago:
Dear Lisa, We have recieved to our warehouse today the package without ID and name on the label. We have found the invoice and find out that the package is for you as in the invoice is your name.
We have one more package here without name and ID on it. This package came to our warehouse 2.4.2014 but there is no invoice or anything how to find out who this package belong. Both packages are from the same sender so it might be package also for you? Are you missing some package? If so, could you please send us tracking number and we will compare with tracking on the label.
Regards Michal, Mailboxde.com

5.5.2014„I was looking for a package forwarding service in Germany for a long time and mailboxde.com works just wonderful. I always immediately receive anyswers to any support requests, the home page is logical and works very well, the item I ordered was processed in no time and received successfully. I am absolutely sure I will use the service in the future again and would highly recommend to my friends. Thank you for the excellent service.“
Orsolya Sz.S, Budapest, Hungary

29.4.2014„If i buy a kindle 4 in amazon.de, and i want it to be shipped to spain, how much will cost to me? How many time will take to come from germany?“
Felix

18.4.2014„My package stay with mailboxde from 14.11.2013 until now. Because they can't accept my paypal payment. They ask me use webmoney that doesn't work for payment and T/T also got fee. Now very headace how to pay them. This problem never happen with forward2me in UK. I not recommend asia customer to use mailboxde service.“
Ekkapol

Answer:
Dear Ekkapol, We offer payment via PayPal from 1st of May 2014 for all supported countries. If you do not wish to use wire transfer or Webmoney, you can use PayPal instead (Note: The name on the PayPal account or credit card must be the same as the customer´s and receiver´s name). Thank you for your feedback. It will help to improve our services in your country. Sincerely, Ondrej Krabs, Mailboxde.com

9.4.2014„My package is sent in March 31. It said it will be delivered within 12 days. USPS post office said it is still suck in Czech. Very bad experience. I hope this is never happened.“
Huaping Li

Answer:
Dear Huaping Li, Your shipment was the same day (on 9. 4. 2014) sorted by USPS in New York, on 10. 4. 2014 processed through USPS Sort Facility in JERSEY CITY, NJ 07097. I believe that your shipment will be delivered as soon as possible (actually in 12 working days). You can use usps.com to track your package. Sincerely, Ondrej Krabs, Mailboxde.com

7.4.2014„This is one of the few companies where you think: "How did I ever survive before I found them?" Great service!“
Ruediger (Taipei)

2.4.2014„Thank you for your service. My experience was very good.“
Xiaomeng Wang

7.3.2014„Guys, I've got the confirmation that my shipment is at your warehouse at 19, Feb. I paid for delivery at 26, Feb. Since that date No feedback from you, No recharging for my account!!! It's not a good style!!! What's going on?“
Alex

Answer:
Dear Alex, I apologize to you for the delay. Unfortunately your payment was without the variable symbol. Your account was recharged. Sincerely, Ondrej Krabs, Mailboxde.com

22.2.2014„Hi, I have used your service before and very happy with it. This time I have 2 packages on the way to you, but I think the packages used is very much bigger than my actual items. When using "Consolidation" can you repack all my items, so that they could fit in a smaller box?“
Nana L.

Answer:
Hello,
Yes, we do offer this sevice. It is called the "Outside Boxes Away" and you can save this request at your account before consolidation. Sincerely, Martina, Mailboxde.com

18.2.2014„We are working with them since the beginning. They deserve 3R, RRR: RAPID, RELIABLE & READY.“
www.freepcitalia.com

13.2.2014„Great service! Fast shipment with notification. Keep up the good work. Have you considered making smartphone app for mailboxde? Just an idea...“
Josip, Croatia

Answer:
Dear Josip, Thank you very much for your feedback. I appreciate it! We plan to improve our system for smartphones. Have a nice day! Sincerely, Ondrej Krabs, Mailboxde.com

12.2.2014„I bought a Kindle Paperwhite from Amazon.de and shipped it to my Mailboxde.com address. Everything went smooth, their handling fee was really cheap and my package arrived in 10 days for about 14 Euros in total. Really great customer service too.“
Alican, Hungary

9.2.2014„Hi! If I don't request consolidation for packages, do you still open the original package or not?
If you do, do you still charge me for it?“
Marco

Answer:
Hello Marco, Thank you for your feedback. We do not open shipments if it is not required from customers and to your second question ­ there is no consolidation fee. Sincerely, Martina, Mailboxde.com

5.2.2014„Transfered money from paypal to this website balance, and put my shipments in ready to send, waiting 3days and I still dindn't received DHL tracking.“
Simon

Answer:
Dear Simon, Your shipment has been stopped for security reasons. We were contacted by the austrian police and at the same time by the sender with the request of stopping it. Please, submit a document
from your bank within 5 days showing that the shipment was properly paid and have not breached our terms and conditions (General Conditions of Freight Forwarding). Thank you for your understanding. Sincerely, Ondrej Krabs, Mailboxde.com

29.1.2014„I have an item with you since 26 jan, i paid the charges on the same day and 2 days later , your staff wrote an email to me saying that i need to pay more because of the value of my item. I have been writing email everyday to ask the extra amount n way to pay. Till now it 1feb, still no answer yet.“
LI

Answer:
Dear Lowell, The value of your shipment is over 1 000 EUR. According to our terms, we do not accept shipments with that value from customers from outside of the EU. Shipments with the value of 1 001 € has to have a special customs declaration and these shipments are controlled by customs. It will take few working days. This service costs 37 €. Thank you for your understanding. Sincerely, Jakub, Mailboxde.com

29.1.2014„I am very excited I can now purchase from europe with this honest and reliable company. Great postage prices as well, much cheaper than others.“
rebecca murr, sydney

27.1.2014„ Fast delivery, great service and communication, cheap prices although I did order really light items.
But I will order from here when I need.“
Yossi, Israel

23.1.2014„I forgot to write mailboxde.com infront of the shipment addres, will that be a problem?“
Max

Answer:
Yes, it is a problem. All incoming shipments with the Mailboxde.com missing in the address are verified and it is required the notarised Power of attorney. Sincerely, Martina Shejbalova, Mailboxde.com

15.1.2014„Hello. I just bought some car parts on ebay.de and seller wants to know my shipment phone number in the ebay shipment adress form. Should I use my home phone number or you can provide me German phone number to solve this problem? Thank you“
Alexander S, Russia

15.1.2014„Hello!
I am from Ukraine and it is awful, that I can't pay with Visa or Paypal. Webmoney is the worst payment system I've ever used. Before I transfer my money I have to pay a lot of taxes, since Euro is not national currency, search for a payment termital, register on webmoney site. I would not recomment using this site for users outside EU.“
Smirnova Anastasiia

Answer:
Dear Mrs. Smirnova, Your account has been verified and you can pay through the PayPal now. I apologize to you for this complication. Sincerely, Martina, Mailboxde.com

27.12.2013„Surprisingly fast, accurate and reliable. I was a little bit concern about the reliability of this service since it is free, and they were managing a expensive good previously paid. But it worked like a charm. And is really cheap!“
Miguel, Spain

25.12.2013„ Many thanks for your quick service and immediate notifications :-)“
Piotr W.

23.12.2013„ I used your service first time and I can tell that you did a very nice work. I got my item very fast and it was very well packed. Good service, I will use it again when I will need it.
“
Tomaz

18.12.2013„Absolutely perfect service, helping save time and money. I will surely use it in the future and recommend this solution to my friends.“
Mariusz, Poland

12.12.2013„Excellent and lightning fast service.“
Tumi, Finland

12.12.2013„Hello, I bought an item yesterday on a german website and sent to my brand new virtual address at Mailboxde.com. Since I had no guarantee for this to work, and I still paid nothing, I sent a couple of mails to you but no answer yet. I'm just in the point of cancelling my buy, waiting for someone in Mailboxde that makes me believe that there's someone real behind this. Is that true?
thanks!“
Miguel, Spain

Answer:
Dear Miguel, I would like to ask you if you can try send your e-mail to support@mailboxde.com once again. I apologize to you, we did not receive your e-mail. However you can use our service without any problems.
Do not hesitate to contact me for further details. Sincerely, Ondrej Krabs, Mailboxde.com

2.12.2013„ My experience with Mailboxde, is not good! Since the first day the item arrived to warehouse, it has been a nightmare!
First, the problem was because they have a carrier(Hermes) in the list, that dosent pickup their ofen. Obviously, i didn't know that, therefore i choose it. Only a couple of days later e realise that the item was still in the warehouse.
The second issue was, they changed the carrier to DHL deutsche Post carrie, wich is the worse carrier in terms of delivery times in Germany, (rom my previous expirinces)my opinion. However, sense it was a Premium service (air Mail) maybe this time could be faster in the delivey, but, it turns out that i was wrong! it has passed by 5 working days and the my item its still in Germany. Forgot to tell that the destination is Portugal.
My feedback as a costumer in a scale 1 - 10 is 2. Very unhappy with service as a wole!
“
Filipe, PT

Answer:
Dear Mr Simoes,
I have checked the situation and your shipment was dispatched 27th of November from Germany. Your shipment should be in Portugal at the moment and it should arrive tomorrow or the day after tomorrow at least.
If it wont arrive by this time, we will call you negotiating following procedure. We apologize for this inconvenience. Our fee was returned last week. Sincerely, Martina, Mailboxde.com

22.11.2013„I transfered 100 Euros via Paypal your page timed out but the paypal transaction went through however the funds are not showing under credit when I log on more details sent to support email address. + 1 for Automatic Consolidation on a daily Basis“
Simon

Answer:
Dear Simon, I strongly apologize to you. Your deposit is already visible. I have sent you small sale for the waiting. Have a nice weekend. Sincerely, Ondrej Krabs, Mailboxde.com

13.11.2013„Great service from mailboxde, so glad I found them.
Everything went smoothly and will use them again in the future for sure.“
Craig, Belgium, Playstore Purchase

12.11.2013„Forwarding my LG/Google Nexus 5 32Gb from Germany to Belgium was really fast. I'm really happy with the service provided by Mailboxde.com. I will surely recommend it to all my friends.“
Bas D.

11.11.2013„Hi. If i want to Parcel Forwarding to Portgual an order that has a value of 1500-1700€ (3kg; 30x17x10cm) and want it to get full insurance which is the recommended shipping method? GLS insured for?“
Vitor E., Portugal

Answer:
Dear Vitor,
I can recommend Geis Parcel - GLS and do not hesitate to contact us before shipping. We can offer individual insurance from this carrier. Sincerely, Ondrej Krabs, Mailboxde.com

7.11.2013„Excellent service. One improvement that would make it all perfect is an option for automatic consolidation on a daily basis.“
Positronic (Amazon Seller)

6.11.2013„Dear Ondrej, I am really grateful for your website and your impeccable service. You have saved me from many troubles for not being able to order directly from Germany (let alone the postage price which is sometimes ridiciulous, while you can offer much more competitive shipping). Keep up the good work!!
“Dusan S., Slovenj Gradec, Slovenia

1.11.2013„Dear Sir/Madam, I am getting "Sorry, your account cannot be charged via PayPal" error. Could you please allow it? How can I change my registration data? I am in Poland but it still says Outside the EU.“Roman

21.10.2013„I used mailboxde.com to forward my Kindle from amazon.de to Hungary. Everything worked as advertised. Prices are good.
Thanks for the good service“Botond Xantus

20.10.2013„Hi guys, just registered at your website, going to try out the service, I use similar service to ship things from US myus.com. Couple of questions:
1) are you planning to use liqpay.com going forward?
2) I do not quite understand - "Generally it is recommended to pay by bank transfer if you send goods to an address other than your place of residence." So unless I do a bank transfer, I can not ship parcel to my relatives in the other country to where I leave, when account has been topped up with paypal? This is a major limitation! Eg. USA forwarding service allows me to send parcel to anywhere in the world not just myself.“Aleksey R., Melbourne, Australia

15.10.2013„just wanted to know how much it will cost to forward 3xkindle (same order) to the netherlands. I have no idea how big the package will be :(“Niels

Answer:
Dear Niels,
You can order 2x Kindle from Amazon.de (unfortunately you can order max. 2 devices for 49 EUR) and we can ship them for 11,77 EUR + 2,80 EUR (14,57 EUR). Sincerely, Ondrej Krabs, Mailboxde.com

13.10.2013„Dear Ondrej, thank you for the great service. I had used mailboxde to forward my order from amazon.de directly to Poland few days ago. Very quick shipment, immediate email notifications, no issues with entire system. I can highly recommend mailboxde.“Jan, Warsaw

Answer:
Dear Sai Tun,
I confirm that we can ship your items. Do not hesitate to contact me for further details. Sincerely, Ondrej Krabs, Mailboxde.com

1.10.2013„The "received shipments" page has a magenta "consolidate all shipments" button, but for each received packet there is a free-form request field that has this description: "Individual Request - Example: Consolidate all packages". How are these related?“Artem

Answer:
Dear Artem, It was our old example. We will fix it. Thank you for the good reminder. Have a nice day! Ondrej Krabs, Mailboxde.com

26.9.2013„Very impressed. Everything went smoothly with package forwarding from Germany to USA. Will use again.“D.C.

26.9.2013„How do i get German VAT back when I order from German companies and the parcel shall be shipped by you to Norway?“TA

Answer:
Hello, I apologize to you but we do not have a solution for you. Ondrej Krabs, Mailboxde.com

25.9.2013„I received a shipment from Apple which happens to be come with you but I can not conclude the order of shipment to Italy why do not I see the CONTINUE button in the "Received shipments." What can I do?
“Piero M.

Answer:
Dear Piero, I would like to ask you if you can send me a print screen. I will check it.
Sincerely, Ondrej Krabs, Mailboxde.com

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