Wrong Warranty Information

‎10-19-201910:30 AM

Product: HP Pavilion Gaming Laptop 15-cx0058wm

Operating System: Microsoft Windows 10 (64-bit)

We just bought a budget gaming laptop from Wal-Mart this month and already we started to have some issues. Now HP is trying to tell us the warranty expired in April this year! How is this even possible if the laptop was just bought this month? And also how is this possible when we even have the receipt as proof of purchase?

Wrong Warranty Information

Did you contact HP Technical Support? That is, did Hp Support tell you the warranty is expired?

Sometimes the online information is not correct - this has no impact on the actual warranty.

If you have not done so, contact HP Technical Support: Open a case, submit the necessary information, explain the situation, and ask for help to sort the issue and correct the information. Contact information provided later in this message...

Use the serial number of the device to submit the case (do not post that information on the Community).

Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted. In the event that Chat is not available in your region: Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty. This is normal business practice.

HP may tell you that certain services are not covered under warranty. This is normal business practice. Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

If the HP Contact (phone) number is not immediately provided: Contact information is displayed on your screen after you submit your case online.

HP websites are the only ones allowed to use the HP copyright circle/logo. Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors.

Use caution when dealing with any website that asks you to pay for HP driver downloads or tools that claim to diagnose your HP products. These websites might not be affiliated with HP in any way.

Do not install BIOS updates from a motherboard manufacturer's website. Only install BIOS updates from HP. Installing BIOS updates from the motherboard manufacturer can prevent the computer from accepting an HP system recovery. This could result in a loss of data.

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Reference and Resources – Places to find (more) help and learn about your Device

Wrong Warranty Information

‎10-19-201911:33 AM

Yes I did contact HP, yes I have now submitted warranty dispute online after delving through the depths of Google and HP support website myself as the "call center" operator decided they would have to charge me as my laptop was out of warranty. How ironic is that? They wanted to charge me for a laptop they state is out of warranty but yet my call was about incorrect warranty information. Gives me great confidence moving forward.

Wrong Warranty Information

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

Wrong Warranty Information

‎10-29-201912:12 PM

Thanks but I'm not holding my breath. I opened a case, I submitted proof of purchase with a picture of the receipt clearly showing the purchase date, the item (laptop) and the store as well as store location. I have tried calling the support number only to be told that I will be charged because I have no warranty! This whole situation is fast becoming a joke that I feel needs to be resolved and quickly. I wonder how this would play out in small claims court? Maybe I should give it a try?

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