Communication: User 'xxx' has no teleset extension(SBL-CSR-00314) error using Hoteling

Applies to:

Symptoms

Customer trying to use the Siebel CTI and found that Hotelling is not working.

Customer set the Hostname column in Site Map>Administration - Communications>All Telesets and associated the user's workstation host name associating to a Teleset. When the user try to login to Siebel using CTI from the workstation register above he got the error message:"Communication: User 'xxx' has no teleset extension(SBL-CSR-00314)" in the SComm.log.

Cause

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