Refunding a Transaction

If a customer requires a refund for a transaction processed on My Business Hub you are able to easily issue a refund from the Transactions page. By selecting the original transaction My Business Hub will offer you the option to refund at the bottom of the transactions breakdown section. Transactions can only be refunded once they have been settled, unsettled transactions will need to be voided.

Full refund

A full refund is one that returns the total value of a transaction to a customer in a single refund. To process a full refund select the transaction to be refunded, press “Refund” and then select “Full refund”.

Did you know...

To simplify a refund, you can search for a transaction using the Transaction reference number found on the customer receipt.

Partial refund

For transactions that contain multiple items you are able to refund just the value of selected items. To process a Partial refund selected to transaction to be refunded and press “Refund” and then select “Partial refund”.