Shipping & Privacy Policy

This page describes our practices and policies concerning shipping and the privacy of your personal information.

Privacy and Security Policy

We hold your personal privacy with the utmost respect and actively protect your information. We do not share your contact information or any other details with third parties, except as required for specific operations. We will not fill your inbox with spam, and we try to keep our opt-in newsletter list as up-to-date as possible. We use industrial strength 256-bit encryption to protect transmission of your information over the internet. We do not store your credit card information in our database.

You may update your information by logging in to your account on our website. To request removal from our records, please contact us.

We do store your contact information as provided during account creation or while placing orders. We do not share this information with any third parties, except with our shipping carriers as required to deliver your package. We utilize cookies on our website to maintain your logged-in account sessions. We operate an opt-in email newsletter and send emails to this list via our partner MailChimp, with whom we must share your name and email address to send these emails.

We utilize a few analytics services to track pages visited on our site. We do this in order to understand and improve how our customers interact with our website, and to record specific actions and goals. We use Google Analytics and Facebook conversion pixels for this purpose. These services do not collect your personal information.

As you browse our website, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with our website. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. You can visit this page to opt out of AdRoll’s and their partners’ targeted advertising.

Shipping Timeline

Most orders will ship out the next business day after they are placed. Delivery dates and times cannot be guaranteed beyond those provided by our carriers, but we do our best to ensure that orders are shipped quickly and efficiently.

Certain orders may have a slight delay. Orders for the seasonal box (through subscription or the Gift of Good) may sometimes be held when we are building those boxes. Order shipping to Alaska, Hawaii or APO and FPO addresses may also be delayed somewhat.

Trade as One Event Orders

Although the Same-Day Shipping Guarantee does not apply to orders made from Trade as One events, we would like to reassure you that these orders are still packed and shipped with prompt efficiency. If you have any further questions on this topic, please don’t hesitate to contact us.

U.S. Domestic Shipping Deliveries

All shipments are shipped from our warehouse in the Chicago, IL, area.

Shipping Method

Delivery Time

Standard

West Coast (AZ,CA,ID,OR,NV,UT,WA):4-5 Days

Midwest: 2-3 Days

East Coast: 4-5 Days

Expedited

3 Days

Rush

2 Days

*Times listed are in business days - add days for weekends and holidays.

Estimated Delivery Time Ranges Do Not Apply to:
- Deliveries to Alaska and Hawaii
- Deliveries made to APO and FPO addresses

Return/Exchange Policy

Gift Handling & Packaging

We are delighted to offer free and fee services to handle your gift needs, including gift wrapping and personalized messages. For more details please see our gift handling page.

Shipping Costs

Trade as One ships your order via UPS who give us very competitive rates, a swift, trackable service, and base their charging by weight. Our policy is simple: You pay what we pay. We don’t ever make a dime on shipping.

As with all online shopping, it is true that smaller orders incur relatively larger shipping fees and slightly larger orders, therefore, are more economical in terms of their shipping cost.

If you’d like, you could experiment with adding/removing items from your basket and seeing what shipping rate is quoted. Adding additional items to your order either does not increase the shipping charge at all (if they were other light weight items) or to increases it only slightly (if the items were bigger or bulkier).

Shipping Address

Please note: We only ship to addresses within in the US. We do NOT currently ship to PO Boxes, but we DO ship to APO and FPO addresses.
We want your package to reach you in a timely manner, so please use a shipping address where UPS will be able to locate you easily. Sometimes a work address is preferable. It can be frustrating for everyone if packages are returned to us because UPS was unable to deliver.

Tracking your order

After placing an order with Trade as One, you will receive an email confirmation of your order. Then when your order is shipped from our warehouse we will send you a second email confirming your order has been dispatched, advising you of shipping date and the date you can expect your order to arrive. This email will also include tracking information, which you can access through your account on our site if you have signed up or on the shipper’s website if you have not.