Skype Problems! Many users unable to log in or make calls

August 16, 2007 — smmellott

We had a big thunderstorm/tornado warning last night and lost power several times so I disconnected my computer. When I reconnected it this morning (and reset a couple of power strips), everything was fine except Skype would not connect. I wondered what was going on, but was just happy to be all up and running except for that so I just let it go and kept waiting for it to connect.

Then I started reading all my “My Yahoo” feeds and I have one for Skype and saw that there were big problems with Skype. Here is an Associated Press article about it from Germany.

Infoword said in its article that “The problem appears to be affecting users particularly in Europe, according to blog postings. Users in the U.S. don’t seem to be having problems.”. I’m afraid they are mistaken, because I can tell you this U.S. user is having a problem!
According to the Skype blog post called Problems with Skype Login, dated August 16 (today):
“UPDATED 14:02 GMT: Some of you may be having problems logging into Skype. Our engineering team has determined that it’s a software issue. We expect this to be resolved within 12 to 24 hours. Meanwhile, you can simply leave your Skype client running and as soon as the issue is resolved, you will be logged in. We apologize for the inconvenience.

Additionally, downloads of Skype have been temporarily disabled. We will make downloads available again as quickly as possible.”

And if you read the Skype blog post from yesterday Aug 15, they had planned to do maintenance and some services would be unable yesterday and then they added an update: “The planned maintenance was completed at 15.08.2007 7:10 GMT and now all systems work normally again.” Oops! maybe not… 🙂

Skype is courting businesses right at the moment and has a lot of marketing going on and this is not going to help one bit. Reliability of phone service is paramount to business and there are several other internet phone systems competing for their business.

And many, many of the individuals who use it really count on it too. It has millions of users and if you read the comments from them, this affects many of them, as of course you would expect. And it is even easier for an individual to download and use another option for now because they can’t use Skype and then very possibly, stay with the new provider instead.

I know that a lot of people use and like Gizmo which is another “free phone for your computer”. I had thought of looking into Gizmo but was happy with Skype. If the outage goes on with Skype, I will probably install Gizmo just to have an internet phone. And if I like it better, Skype may have lost a customer (paying customer, too). It will be interesting to see what effect this has on Skype.

We use Skype exclusively for our business and this outage has left us to relying on emails with no voice communication.. Hope they get it resolved quickly because we cannot afford to be done for more than a day..