Romancing Paris - Cushion

All sizes are depicted in inches and converted to the nearest millimetre or centimetre.

What does the sign ≈ mean?

All sizes displayed as ≈ A4, ≈ A3, ≈ A2 and ≈ A1, are "approximate" to the A paper sizes. Please refer to the inches, mm and cm sizes for an accurate size.

Can you offer other sizes?

Should you require a specific size, please contact shop@tiffanylabelle.com.

Paintings and Prints - Design & Production FAQ

Where are your paintings and prints designed and produced?

All of our original paintings are exclusively created and produced in Australia by Tiffany La Belle.

All of our prints are designed and created in Australia by Tiffany La Belle and printed in the US.

Limited Edition (Giclée Paper) Prints - Unframed FAQ

What is the printing method you use?

We use a Giclée print process which is a fine art digital printing process combining pigment based inks with high quality archival quality paper to achieve an inkjet print of superior archival quality, light fastness and stability.

Giclée (pronounced Gee’clay) is a French term meaning to spray or squirt.

Please allow for variations in colour between your screen and the actual print

Unexpected delays may occur during transit as we cannot control the courier companies and busy times of the year, such as Christmas.

Production days are noted as business days.

Paintings - Shipping

All original paintings are shipped from Melbourne, Australia.

How long does it take to ship your painting?

We dispatched original paintings every Tuesday if your order is received by Sunday.

Should you require express shipment please contact shop@tiffanylabelle.com, as this will incur additional fees.

How do Paintings ship?

Each painting is carefully wrapped with acid free paper and tape, then placed in a custom made cardboard box designed specifically to ship fine art, providing 3 layers of strong cardboard protection on either side of the painting.

Once wrapped in acid free paper your painting is securely held with 7mm twin BC material corner cushions and a cardboard cover sheet on either side of the painting, then placed in another cardboard box, then wrapped in a 5 panel cardboard box.

How long will it take to receive my painting?

Once dispatched;

For Australian customers your order may take up to 3-7 business days.

For customers everywhere outside of Australia your order may take up to 2-3 weeks.

Is my painting insured during transit?

Yes, we will insure your painting if any damage occurs during transit.

Will I be charged tax?

The customer/recipient is responsible for any and all applicable duties and taxes specific to their country.

Prints - Production Time and Shipping

All of our prints are shipped from the US.

How long does it take to produce your prints?

It takes three business days to produce all of our Prints and four business days to produce Framed Limited Edition Prints.

When will my order ship?

Orders received before 5pm EST are shipped three business days after receipt of your order.

Please take note to consider UPS Mail Innovations transit time when calculating the approximate delivery date of your order.

NOTE: We cannot ship to P.O. or A.P.O. Boxes

Should you require express shipment please contact shop@tiffanylabelle.com, as it will incur additional fees.

How long will it take to receive my order?

For US customers your order may take up to 1-2 weeks.

Outside of the US orders may take up to 2-4 weeks.

How can I track my order?

You will be provided with a tracking number once your order is placed.

Tracking information for shipping is not available for Gallery Minis.

How do Limited Edition Prints ship?

Limited Edition Prints ship flat in a box using UPS shipping methods. Up to three Limited Edition Prints of a similar size may be shipped in a single box.

Limited Edition Prints will not be consolidated with Canvas Gallery Prints or Canvas Minis.

How do Framed Limited Edition Prints ship?

Each Framed Limited Edition Print ships individually in its own durable box.

How do Gallery Minis ship?

Each Gallery Mini will ship individually. Tracking information for shipping is not available for Gallery Minis.

How do Framed Canvas Gallery Prints & Leather Wraps ship?

Each Framed Canvas Gallery Print and Leather Wrap ships individually in its own box, however they may be consolidated with Unframed Canvas Gallery Prints or Leather Wraps when ordered together.

Will I be charged tax?

The customer/recipient is responsible for any and all applicable duties and taxes.

Prints shipped to Canada are duty free but tax may apply (GST, PST or HST). Tax collection in Canada is at the discretion of the Canada Post. Shipments valued at CAD 20.00 or less move into Canada Duty and Tax free (de minimis).

Our Promise

We offer a 100% satisfaction guarantee in regards to the workmanship and quality of materials used to produce your painting or product. We strive to deliver the highest quality products which are long lasting.

Refunds (if applicable)

Because of the nature of our products, unless they arrive damaged, defective, or incorrectly described, we cannot accept returns for:

Custom or personalised orders

Digital downloads

Color differences from what is printed to what is seen on a computer monitor

Goods damaged through hanging modification, or

Items on sale

Buyers are responsible for all return shipping costs. If the item is not returned in its original condition, with a receipt or proof of purchase, or if the item shows obvious signs of use, the buyer is responsible for any loss in value.

Returns (if applicable)

Reports of shipping or concealed damage must be made within 48 hours of receipt in order to qualify for a replacement.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

There are certain situations where only partial refunds are granted (if applicable)Book with obvious signs of useAny item not in its original condition, is damaged or missing parts for reasons not due to our error.Any item that is returned more than 30 days after delivery.

Refunds Process (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at tiffany@tiffanylabelle.com.

Exchanges (if applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tiffany@tiffanylabelle.com.

GiftsIf the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should email shop@tiffanylabelle.com within 48 hours of receipt of your goods. We will pass on the shipping address for returns at this stage.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Print - Replacements

Print replacements also require our 3-4 business day production time. The replacement will be shipped under the same shipping service level initially paid for in the original order.

Painting - Replacements

Painting replacements require time for Tiffany to paint another original painting, then additional drying time.

Please note: Whilst all care will be taken to achieve a close match to the first original, reproductions may not be exactly the same in reference to colours, line work and layout. Once completed we will forward you images of the painting.

Reporting Damaged or Faulty Goods:

Reports of shipping or concealed damage must be made within 48 hours of receipt in order to qualify for a replacement.

Please forward clear photo's of the item and packaging and a detailed description to shop@tiffanylabelle.com should any damage have occurred during transit.