Hi
Everytime i watch a program on uitzending gemist it stops after some minutes.
Sometime after 10 sometime after 20 or longer.
I dont have this problem with rtl gemist.

After it stops i have to connect to wifi again because it wont connect to nettv.

Anybody knows what this is ?

Thanks

marvs

07-05-2012, 09:18 AM

Looks like when i watch uitzending gemist the connection to the nettv server gets lost sometimes.

Anybody else has the same experience ?
Thanks

marvs

07-09-2012, 04:26 PM

If i check my fritzbox log it says "wlan device deregistered itself"
This only happens when watching "uitzendinggemist".

I have to restart my tv everytime.

What can this be ?

anyone please.
Thanks

pusaqall

07-11-2012, 02:55 AM

I also get this same problem every once in a while. Any suggestion would be appreciated. http://imagicon.info/cat/12-19/smile4.png

Telstar

01-03-2013, 12:27 AM

Hi
Everytime i watch a program on uitzending gemist it stops after some minutes.
Sometime after 10 sometime after 20 or longer.
I dont have this problem with rtl gemist.

After it stops i have to connect to wifi again because it wont connect to nettv.

Anybody knows what this is ?

Thanks

Yes, I have the same problem. It is not only with Uitzending Gemist but also with the NOS app. It is a very serious bug, because in effect it renders Uitzending gemist useless. I see no reply from Philips on this problem. Please help! My TV is 32PFL7695H/12 with PTA01 and I have installed the latest firmware from the support website.
I had this problem sometime ago, then it was solved by a visit from the Philips support engineer but now I have it again. Please help!!

scappa69

01-08-2013, 03:16 PM

I have the same problem with Youtube app on my 40PFL5507H/12.
Please help!!

mgpmul

01-21-2013, 02:59 PM

Hi
Everytime i watch a program on uitzending gemist it stops after some minutes.
Sometime after 10 sometime after 20 or longer.
I dont have this problem with rtl gemist.

After it stops i have to connect to wifi again because it wont connect to nettv.

Anybody knows what this is ?

Thanks

I have the same problem since several months now.
We have 32PFL9705H/12, latest software installed: 140.048, wifi connection to router.
"Uitzending gemist" stops after 10, 15, or 45 minutes. I retry several times, but the following error message appears:
"kan geen verbinding met internet maken".
NetTV does not come back.
My other WLAN device, a laptop, still has connection to the internet.
After 10 minutes or so retrying, I just give up. The next day NetTV works again, but same problem occurs for "Uitzending gemist".
The console for the router shows the following line:

I bothered my internet provider already several times with this issue, but they can't see anything weird or faulty in the network.

Can someone from Philips support take a serious look on this?

Telstar

01-21-2013, 09:39 PM

My problem is solved.
I believe that it has something to do with the quality of the internet connection. I switched to another wifi channel, and I don't have the problem! Although according to the software on my Fritzbox the original channel was OK and had no interference with others in the neighbourhood, apparently this channel is better. My only conclusion is that some apps on NETTV are very fragile as far as the internet connection is concerned, and stop as soon as there is a glitch. Or is there another explanation?
The private conversation with the Philips moderator has certainly helped in solving this issue. Thanks!

mgpmul

01-22-2013, 09:19 AM

@Telstar: I also have a Fritzbox, and I changed the channel already before I posted the issue. It was an advise of my internet provider (XS4ALL). It looked like a promising thing to do, but alas, the problem persists. I use NetTV-UitzendingGemist almost everyday, but almost everytime (!) the connection gets broken.
It could be a glitch, as you suggest, but then it occurs to frequently to accept.

Telstar

01-22-2013, 04:03 PM

@Telstar: I also have a Fritzbox, and I changed the channel already before I posted the issue. It was an advise of my internet provider (XS4ALL). It looked like a promising thing to do, but alas, the problem persists. I use NetTV-UitzendingGemist almost everyday, but almost everytime (!) the connection gets broken.
It could be a glitch, as you suggest, but then it occurs to frequently to accept.

Well I also use XS4ALL with a Fritzbox. I can only say that it has helped me to switch to another channel. My explanation may not be correct. I suggest you also send a private message to the moderator.

mgpmul

01-25-2013, 07:03 PM

Meanwhile, I found out that the RTL4 app has the same problem: the program stops after some time, this time after 10 minutes. When I retry to connect to NetTV, it shows the following error message:
"philips server niet gevonden. probeer het later opnieuw."

Also, when I download a movie using the Videoland app, this fails once in a while. I think 1 out of 3 times. Then also the internet connection appears to be down. Only after about half an hour later, I can try again. I think it is the same cause.

I contacted Philips support by phone. Their suggestion was to clean the NetTV memory. I did. But the problem persists.

Any suggestion?

Telstar

01-25-2013, 09:38 PM

I thought that my problem was solved (see another post) but unfortunately the problem is back again: the streaming stops after some 10 minutes witn Uitzending Gemist. I do not have this problem with Youtube. I have no suggestions how to solve it. I expect it is simply a bug in the Philips software, in such a way that the interface with certain apps becomes unreliable.
PHILIPS PLEASE DO SOMETHING!!!

mgpmul

01-31-2013, 10:11 AM

I observed the same problem now also with Youtube. I watched 3 different Youtube videos, each of them with a duration of 50 - 60 minutes, but 2 out of 3 did not reach the end.

Once again: other WLAN devices (laptop, phone) don't show this problem.

@PHILIPS: it really looks this is an issue with your TV/Software. Can you please have look?

mgpmul

04-04-2013, 09:55 AM

I investigated the issue thoroughly together with the producer of our modem, AVM for FritzBox.
Their conclusion is: "The TV abbruptly does not send any TCP
data as soon as the error occurs.
Hence, the application (here Youtube) is dropped. This issue is not caused
by the FRITZ!box."

Did you try a wired connection with a UTP cable as opposed to wlan connection? It seemed to have solved the problem for me. Of course this a workaround, the wlan driver could really be made much more reliable.

A HD youtube stream is really only abount 3Mbits/sec. A bit more buffering and a reconnect algorithm should do the trick, in my humble opinion.

mgpmul

11-17-2013, 07:30 PM

When using a cable, the connection stays open, so that solves the problem to a certain extend.
However, it is very inconvenient to first have to fetch the cable and lead it trough the house towards the TV,
There is no easy solution in our house to have this cable always attached to the TV.
I still thinnk Philips should solve the problem in their software.

Marv

12-18-2013, 08:14 PM

OK, This is what i did and it works.
Connect the tv to an apple airport express.
This will work perfect.

harry42779

01-03-2014, 12:45 PM

I have the same problem since several months now.
We have 32PFL9705H/12, latest software installed: 140.048, wifi connection to router.
"Uitzending gemist" stops after 10, 15, or 45 minutes. I retry several times, but the following error message appears:
"kan geen verbinding met internet maken".
NetTV does not come back.
My other WLAN device, a laptop, still has connection to the internet.
After 10 minutes or so retrying, I just give up. The next day NetTV works again, but same problem occurs for "Uitzending gemist".
The console for the router shows the following line:

I bothered my internet provider already several times with this issue, but they can't see anything weird or faulty in the network.

Can someone from Philips support take a serious look on this?

I have the simular issue. What sometimes does help is to switch to Stand-by of the TV or sometimes to cut off full power form the TV.
Then the TV has to restart and connection is established again.
It is just loosing the connection to the WiFi router. There should be a software upte to make this connection more stable.
Question to Philips please design this update to make the TV complying to the specification.