We have built a Group that is focused on delivering comprehensive and high quality services in the sustainable markets of social housing, public buildings, education, energy services and industrial and commercial buildings.

Our long term approach is reflected in the quality of our work and in the strength and depth of the relationships we develop with our clients, customers, communities, financial partners, people, shareholders and suppliers.

Our range of services serve customers in the social housing, public buildings and education markets, along with a broad mix of customers in energy services and an increasing number of industrial and commercial customers.

We have built a Group that is focused on delivering a comprehensive and high quality service in the sustainable target markets of social housing, public buildings, education and energy services, as well as for industrial and commercial buildings.

Case studies

Connect Housing

Sure Maintenance was successfully awarded this contract to provide a range of gas compliance services to around 3,000 of Connect Housing’s properties. The contract also includes the provision of repair and maintenance, servicing and installation services to a number of commercial properties including sheltered housing schemes and commercial plant.

A dedicated Contract Management Team includes a Helpdesk and administrative staff, operatives and a Customer Liaison Officer. We recruited a number of local people, including an apprentice, who were employed to help deliver this contract and others in the local area.

Our systems were integrated with the client’s Housing Management System, enabling real-time data transferral. Connect Housing could access this information as and when required, and downloadable reports provided it with information about upcoming, pending and completed jobs.

Quality assurance checks were carried out on works in progress and post completion. As a result of our commitment to high quality service, we achieved less than 1% snag incidence on handover.

We held regular community engagement events, ensuring inclusion from all aspects of the community. We also provided support for community improvement initiatives, such as volunteering our services to help renovate or refurbish community buildings.