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NEW ORLEANS (CBS Local) — A customer who says he was choked and punched by a fast food employee in New Orleans said it all started with bad service.

The Aug. 31 incident at the McDonald’s on Canal Street on the edge of the French Quarter was captured on camera.

The customer, who admitted he had an attitude, told CBS affiliate WWL the french fries he ordered were cold and he decided to complain.

Video shows a McDonald’s employee screaming “get out” at a customer before pushing him. After the employee is pulled away by a co-worker, the customer walks back towards the employee, who turns, puts his hands around the customer’s neck and punches him in the head.

“If I could make sense of it I’d tell you, but I don’t have a clue,” the customer told WWL. “The customer is always right, even if he’s wrong.”

“The behavior seen in this video is not what I expect from my employees,” franchise owner Chris Bardell said in a written statement. “We are conducting a thorough investigation of this incident.”