Some 3D discs do not play correctly on this player. Namely: Prometheus, Drive Angry, Green Hornet, Rio, Gulliver's Travels, Narnia Voyage of the Dawn Treader... They play as if the left and right fields are out of sync.

I have posted this previously on another thread to which many other people have the same problem. I received an email from Phillips back in October asking for the EAN codes of the discs which I supplied....but then nothing. And then on checking the thread this morning it has been "closed" without anything been advised as to whether the problem can be fixed with a firmware update or in fact any information at all. After care really is lacking.

I see that i am not the only one,i have the excacly same problems,player does not load,or read the movies,only tikking sounds,but not al movies,and that is strange.

here comes my movie: expedition wolf from BBC Earth,

EAN reference number is 8715664097304
Modelnumber of my device is HTS7500/12
sorry i can not find a SW number but a Mcu Version number that is: 8.5 ----7500
Driver: BRO800 85750800 HTS 7500 (i hope it is any help)

The device not recognize the disc.
The disk is new and dust free and has no scratches.
Other Blu ray discs plays fine

almost a year ago I reported that Ice Age 3D is not playing correctly.
It looked as if the left and right eye were out of sync. When I paused the movie and first looked with my left eye and than with my right eye it was clear that there was a mismatche in frames for the left and right eye.

Firmware 1.55 fixed the problem. Last september I installed ver 1.61. So my BDP5200/12 has the latest firmware.

Last weekend I tried to watch Ice age 3 3D again and I was very surprised that what you say that ver.1.61 solved, was back again.
What happend here Philips??
Ver 1.55 releasenotes don't mention improving playback of Ice age 3 3d but it solves the playback malfuntion!
Ver 1.61 releasenotes mention "playability improvement of ice age 3d" but it brings back the problems!!!
The EAN code of the disc is: 8712626096047

today i bought two new Blurays, and i could not play them at my HTS sound/bluray system, is there an update planned ???
have the latest blurays a new codec? my latest update is from 2011,no new on supportsite.
plse advise how to view these blurays, all other blurays still work, without a problem!!

Is there anyone from Philips reading the items in this topic,i don't mean i want an immediate answer,
but it would be nice to receive a message that Philips is looking into the files
plse let me know, thank you

We do keep an eye on this tread in particular. We appreciate all feedback provided, especially as in this topic; unplayable discs. Thank to this feedback we are able to tailor software to suit our consumers needs.

The topic itself goes back some time, that’s correct. Reason for this is to keep it simple; all posts relating to disc issues in one place, old and new.

In terms of software, there is, unfortunately no “timetable” when new software is to be released. Normally the software developers take in to account other reported performance issues and make further improvements before a new software version is release.

Some 3D discs do not play correctly on this player. Namely: Prometheus, Drive Angry, Green Hornet, Rio, Gulliver's Travels, Narnia Voyage of the Dawn Treader... They play as if the left and right fields are out of sync. Prometheus (EAN 5-039036-054478), Gulliver's Travels (EAN 8-712626-054030), Drive Angry (EAN 5-060223-764801), The Green Hornet (EAN 4-030521-724938).

I have posted this previously on various threads which I was advised to when I got no answer. I eventually received an email from Phillips back in October asking for the EAN codes of the discs which I supplied....but then nothing. Eventually the threads that have been posted are "closed" and nothing is ever done.

This has to be the worst customer service I have experienced. Obviously the goods are not "fit for purpose" under the Trade Descriptions Act and Consumer Goods Act.

i do agree with drodgers, although i received an answer from Marcus, it would be customer service when replies were given to the posters!!!
ie , we are working on the matter: we have resolved problems with .......
still working on ....
as i mentioned before thread goes back to 2011, but unfortunately so does my latest software update.
i did not purchase Philips for a life time of 1-2 years.
plse i understand you want to sell new machines , but do not forget your customers who bought Philips in the past 10 years

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