As an Industry Training Works Ltd, course registrant or Customer you agree to these Terms and Conditions.
In these Terms and Conditions:

‘Service’, ‘Services’ means any service that is provided by Industry Training Works Ltd including but not limited to training courses;

‘We’ and ‘Us’ and ‘Our’ means Industry Training Works Ltd.

‘You’ and ‘Your’ means a Customer;

‘Website’ means the Industry Training Works Ltd website

‘Product’ means any product or Service offered by Industry Training Works Ltd;

‘Customer’, ‘Customers’ includes any person buying or registering for a service from Industry Training Works Ltd

Changes to Terms and Conditions.
We reserve the right to update these Terms and Conditions from time to time and if we do so we will revise the date and revision number of this document.

Cancellations.
Cancellation of training courses or booked Services must be made in writing to itw@ems.org.nz. Cancellation fees are based on full course costs and will be incurred on the following basis:
– Where you have given notification to Industry Training Works Ltd at least 10 working days’ prior to scheduled training or booking there is no cancellation fee.
– Where you have given notification to Industry Training Works Ltd within 3-9 working days’ prior to scheduled training or booking there is a 50% cancellation fee.
– Where you have given notification to Industry Training Works Ltd less than 72 hours prior to scheduled training or booking there is a 100% cancellation fee.
Industry Training Works Ltd will not be liable for any costs incurred by the Customer due to cancellation arising from circumstances beyond our control including but not limited to Trainer illness.

Failure to attend training.Failure to attend a course will result in a ’No Show’ attendance status. All ‘No Shows’ will be charged the full course cost.

Course/Training Schedule.
The availability of courses and dates published on the Website are subject to change without notice.
We reserve the right to cancel or alter the dates of any ‘open’ courses due to insufficient numbers of participants.
We reserve the right to suspend training where to continue would breach the Health and Safety at Work Act 2015 (“HSWA”), or where continuing might place participants at an unacceptable level of risk.
We reserve the right to refuse to train any person who is deemed by us to be unfit due to health reasons including but not limited to intoxication or behavioural issues.
We reserve the right to refuse to train any company, employee or individual who we reasonably believe may be in competition with Us.
Course duration may vary based on number of Students attending and level of knowledge and/or experience.

Late Student Arrival.Within 30 minutes of scheduled start time: Student may remain on course only at the trainer’s discretion.
Over 30 minutes of scheduled start time: Student may not attend the course.
Should it be necessary for the student to return to complete the course at a later date due to late arrival issues, Industry Training Works reserves the right to pass on any associated costs to the student or their employer.

Company Specific Courses.
If training is held at the Customer’s premises the Customer agrees to provide all facilities including; training room, air-conditioning/heating, bathroom access, power outlets, tables, chairs, whiteboard, projector screen/white wall, and tea/coffee facilities. Facilities for specific courses are as specified in the confirmation email and are according to the course requirements. Please note a venue pre-check may need to be completed to ensure suitability, if an alternative venue is required, cost will be the responsibility for the customer.

Health and Safety site requirement: it is the customers responsibility to make available to Industry Training Works Ltd, at point of booking the Health and Safety and site operational procedures that may impact any training provided on your site.

Safety Gear and Personal Protective Equipment (“PPE”).
In accordance with the HSWA, all students are required to comply with any instruction, policy or procedure issued by Industry Training Works Ltd in relation to the use of PPE. This includes, but is not limited to, the wearing of hard hats, hi vis and safety footwear. Failure to comply may result in a student being removed from the course in the interest of safety.

Should it be necessary for the student to return to complete the course at a later date, Industry Training Works reserves the right to pass on any associated costs to the student or their employer.

Entry Standards.All Student must have a level of written and oral English equivalent to NCEA level 1 (year 11) or IELTS 5.5 or higher, to be eligible to enrol on courses. Student The person responsible for making bookings or authorising attendance at the course must agree to and sign these Terms and Conditions prior to acceptance of their student(s) onto the course. Where a Student does not meet our English language requirement a reader/writer must be supplied by the Student or the person responsible for authorising the student’s attendance. The reader/writer cannot be another student attending the same course.

Special Requirements. Industry Training Works Ltd must be advised at time of booking if any student has any special requirements, including but not limited to health, literacy and cultural requirements.

Payment Terms.
‘On Account’ – The Customer agrees to make full payment for Services in accordance with approved payment terms.
‘On Pre-payment’: On confirmation of booking, an invoice will be emailed to you. Payment of this invoice in full must be received by Industry Training Works Ltd prior to attending the course. Credit card payments can be made via our website.
The Customer agrees to pay interest of 5% per month on all overdue amounts.
The Customer agrees to pay Industry Training Works Ltd all agency collection fees associated with the collection of an unpaid debt.

Prices and Additional Fees.
The prices published on the Website are subject to change without notice unless you have an agreement with us stating otherwise.
Issuing ‘Urgent Competency Reports’ will incur an administration fee of $35.00+GST per report and requires payment before the request can be completed.
The Customer agrees to pay any additional costs incurred by Industry Training Works Ltd, such as travel and accommodation when local resource is unavailable. These charges will be charged at cost to the Customer and will be advised during the booking process.

NZQA Framework Registration.
As an NZQA accredited Private Training Establishment (PTE) we upload credits to the NZQA Framework within 3 weeks following course completion based on awarded competency. Additional charges will apply per extra unit/credit added at the time of booking.

Student Progress / Requirement for Completion.
Learning objectives are detailed at the beginning of each training module and assessment is conducted throughout the course. A practical assessment may also be conducted in some programmes. Students will be required to achieve the required level of competency in all areas of the assessment to be awarded the unit standard(s) and credits. Assessment is conducted in compliance with competency based assessment according to NZQA criteria.

Competency.
It is Industry Training Works Ltd intention to mark a course participant as Achieved “A” or Not Yet Achieved “NYA” upon completion of the course. A participant who is marked as “A” will receive their Certification, Electronic Certificate or equivalent within 3 weeks of completing the course. A Student who is marked as NYA cannot have the unit standard accredited to them and will not receive any certification. The Customer will be advised if a Student is marked NYA with an explanation given. A plan will be developed with the Customer to ensure that the Student has all opportunities available to achieve competency status on a case by case basis.

Pre-Course / Post-Course Requirements.
The Customer accepts full responsibility for failure to abide by any pre-course or post-course requirements. This includes, but is not limited to, completing and returning course paperwork, evidence of competency, attestation forms.

Attestation Forms.
Where an Attestation Form is required, the student will have a timeframe given from the date of the course to complete and return the form to Industry Training Works. Failure to return a completed Attestation Form before due date, may prevent the unit standard being processed as competent.

Funded Courses.
Industry Training Works Ltd accepts no responsibility for the withdrawal of any funding or subsidies. In the event that funding or subsidies are withdrawn, or the Customer is found not to be eligible for the funding or subsidy, Industry Training Works Ltd will invoice the Customer the full course cost and the Customer remains liable for that amount.

Communication.
You may occasionally receive e-newsletters and promotional emails from Industry Training Works Ltd once the booking form has been returned. You can unsubscribe by following a link in any of the emails you receive. Industry Training Works Ltd will not pass your email on to any 3rd party unless required to do so by law.

Declaration:By confirming acceptance of Industry Training Works Ltd Terms and Conditions, the Customer acknowledges and agrees to be bound by these terms.