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Uh oh. Robert C. of Hewitt, New Jersey was stuck on I-80 near Michigan City, NJ on a trip to Illinois. He was towed off the freeway to a nearby motel, but just didn’t feel confident in the tow truck driver’s auto repair shop recommendation. He googled “Mercedes Benz repair

William Schertz from Tire Business interviews RepairPal’s own Certification Manager Jill Trotta, about her first car and how teaching herself to fix it led her to a more than 20 year career as an auto mechanic. She also discusses her transition to working for RepairPal, and what it is like to be a woman in the automotive industry.

Jeremy O’Neal of Advisorfix has been a Service Advisor Performance Coach for the past 10 years. During that time Jeremy has logged more than 12,479 hours of coaching Service Advisors to peak performance. He shares how his clients are generating massive results with the RepairPal certified shop program.