F.A.Q

Q. What is OEM glass?

OEM is an acronym that stands for Original Equipment Manufacturer. OEM glass is produced from original equipment-style tooling and meets the manufacturer specifications for safety and quality. Only OEM glass can insure proper fit and finish which greatly reduces the possibility of air or water leaks. Most importantly, only OEM glass is designed to meet the safety standards necessary for your protection in an accident. You should always use OEM glass to insure your safety. If you have any questions about OEM glass or any other glass repair service or windshield replacement, please contact our car window replacement shop in Garland at 214-872-1933.

Q. How much damage can be repaired?

If the glass damage is less than 12″ long, our glass technicians can repair it. Windshields with more severe damage will need to be replaced.

Q. Do you provide a Free Mobile Service to replace my windshield or auto glass?

Yes. As a service to our customers, as a windshield replacement service in Garland and Plano we perform our installations on a mobile basis for no extra charge. Our windshield technicians at our Garland or Plano car glass shops are happy to come to your home or place of business. Getting your windshield replaced or having auto glass repaired should not mean you need to set aside an entire day to wait around. At 1st Class Auto Glass we will promptly be at your service to repair your auto glass or replace your windshield.

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Q. What is the warranty for auto glass replacement?

At 1st Class Auto Glass we provide a lifetime warranty for all auto glass replacements. We guarantee that the glass is installed properly, and that there are no air or water leaks or any factory defects.

Q. Will filing a glass claim count against my insurance premium?

Most insurance companies will not count glass claims against you, they are generally considered a no fault claim and is not treated as a claim that you are at fault for.

Q. How long will it take to replace my windshield?

Replacing your windshield itself normally takes around 45 minutes to an hour. However, from our auto glass replacement techs in Plano and Garland Texas, we suggest that you not drive your vehicle until it is safe to do so. Your drive-away time can depend on a number of things that include the number of airbags in your vehicle and the type of adhesive required. At 1st Class Auto Glass we suggest a safe driveway time between 45 minutes to an hour and a half.

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Q. Does 1st Class Auto Glass replace all auto glass?

Absolutely! In most cases we can replace any piece of glass that originally came in your vehicle. Most vehicles come with a mix of laminated and tempered glass. Laminated glass is used for the windshield while tempered glass is employed in most back, door, quarter and vent windows. Our car window replacement techs in Plano and Garland at, 1st Class Auto Glass, have access to all types of glass and our technicians are also fully trained to replace all of these glass parts. Please contact 1st Class Auto Glass to schedule your auto glass replacement or repair. We reached at 214-872-1933.

Q. What role does the windshield play in my vehicle’s safety?

Your windshield plays an extremely large role in the safety of your vehicle. You may not realize that the passenger side airbag in your vehicle deploys upwards, first, and then deflects off the windshield and out toward your passenger. This deployment exerts an enormous amount of pressure on the windshield and will eject an improperly installed windshield, rendering the airbag useless. Another aspect to this is the evolution of automobiles in general – windshields continue to get bigger while roofs typically get smaller. This means that there is less metal and more glass utilized in protecting you should be involved in a rollover accident. If a substandard adhesive or windshield is used, your windshield could fail to afford you the protection that your automobile’s manufacturer intended.

Q. Will my inspection and registration stickers be get transferred to my new windshield?

Absolutely! Including your inspection sticker and registration sticker and other necessary documentation will be replaced to your new windshield.

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Q. What payment method do you accept?

At 1st Class Auto Glass, we are happy to accept all major credit cards (VISA, MASTERCARD, DISCOVER & AMEX), plus checks, cash and money orders for all of your auto glass repair and windshield replacement needs.