TripAdvisor Traveler Rating:

5.05Cleanliness

3.05Location

4.05Rooms

5.05Service

1.05SleepQuality

4.05Value

4.05

“The room we had was very nice Except for the floors which...”

Feb 14, 2013Raymond J, Jordan

The room we had was very nice Except for the floors which felt like they needed to be fastened down. You could hear the people above you walking around. Along with people getting off the elevator along with people using the bathrooms. The room it self was very nice. The breakfast was also nice. Except for the noise it was a nice stay. We got in a night an had a hard time getting to it. But in the morning it was an easy on to 81

Read management response to this review.

Management response from HospitalityMgr, Manager

Since this review, we have spoken to the guest for additional details regarding their concerns and encouraged them to contact the front desk/management immediately if there are issues in the future so they can be resolved quickly. In this case the guest stayed for three days and advised of the situation at check out. The toilet was checked for leaks and none were found after several attempts of flushing and housekeeping has been made aware to ensure rooms are wiped/cleaned thoroughly. Customer service and satisfaction is important to us and we appreciate the feedback from our guests.
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