Customer Support | Service Delivery | CX Strategy | Leadership

reply all madness

There is an epidemic in Corporate America that must be stopped! What is it? The consistent use or misuse of the Reply All function in email. As a result, I believe it should be disabled in ALL email programs. Or, perhaps we need to create a new security function called the Reply All police to crack down on the abusers. When I think of my own email volume daily, I would estimate that a minimum of 20 messages per day are from employees using the reply-all function to respond to a conversation, instead of limiting his or her response to the critical parties. It all startsRead More →

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