In previous versions you could add purchase items directly from the helpdesk ticket by clicking on a button. I am probably overlooking something obvious, but I cannot find a similar button/link in the new Help Desk UI. For the time being I add a new purchase item and then link it to the ticket. But I find the old way much easier.

If you enable that setting, you can get to the new helpdesk by putting /v2/ at the end of the url - thus you can run both at once. I run v2, and switch to v1 only when I need it - but one of my helpdesk staff use v1 because she prefers it. All on the same installation.

It was left out because they couldn't fit it into this release, but left the old helpdesk available for people who use it - and it'll be added back in a later version.

If you enable that setting, you can get to the new helpdesk by putting /v2/ at the end of the url - thus you can run both at once. I run v2, and switch to v1 only when I need it - but one of my helpdesk staff use v1 because she prefers it. All on the same installation.

It was left out because they couldn't fit it into this release, but left the old helpdesk available for people who use it - and it'll be added back in a later version.