André MouraDigital Product Manager

About

Experienced data-driven Sr. Product Manager in the B2B SaaS space, Agile practitioner, with a passion for disruptive models and user experience, product discovery and new business models. Highly capable building and leading Product, Engineering and Design teams. Former management consultant.

Launched Sync & Recover for Exchange (Aug 2017) in 4 geographies (UK, US, ZA and AU), working with different teams such as Product Marketing, Marketing, Training, Sales, Engineering and Service Delivery.

Started the development of “Supervision App” (FY19) and Sync and Recover for OneDrive (FY20).

Co-led Archive Group product’s Development & Design team management.

Led Product Analytics implementation.

Joined an Agile / SCRUM implementation project as the Product Owner of the pilot team with developers, testers and designers.

Led a new corporate website and web support system development for a recently merged Telecom company. Also performed as one of the two Product Managers in the project.

Led user experience development efforts to launch the first online insurance broker in a record 6-month timeframe. Performed as Lead Product Manager for the project.

Led different minor projects in branding, web site development, online media management and business intelligence.

Consulting Career

February 2003 – February 2011

Management Consultant

Main Engagements working at different firms

Highlights

For MGM Partners/MasterCard Advisors, consulted a major retail bank in the creation of strategic, tactical and operational key performance indicators (KPI) for a new dashboard for the credit and debit cards business group.

For MGM Partners/MasterCard Advisors, consulted a new player in the credit card market and analyzed its portfolio life cycle (large customer and transactions datasets).

For MGM Partners/MasterCard Advisors, consulted a major retail bank and conducted a study of the credit card processing services market – operations, service levels, pricing and best practices.

For MGM Partners/MasterCard Advisors, consulted the largest retail bank in Brazil, reviewed its rewards program’s operational processes, delivered tactical and operational recommendations, and developed a new financial model for the new set of program rules and a roll out roadmap.

For Bearingpoint, analyzed and developed the new Sourcing process set for a Shared Services Centre restructuring engagement for a major conglomerate group in Brazil.

For Bearingpoint, created an adherence analysis model for a Shared Services Center’s services portfolio that defined which services/activities would continue/migrate to the new Center.

For Accenture, consulted a leading media group in Brazil, developing cable TV and broadband access direct sales processes. Developed the concept and the functional specification of the new contract model for cable, broadband, magazine subscription and digital content sales.

For Accenture, consulted a leading mobile company in Brazil, assessing and modelling Information Technology department processes and defined new Key Performance Indicators.

For Accenture, consulted a leading media group in Brazil, developing their Marketing Campaign Management, Marketing Analytics and Sales Incentive business processes.

For Accenture, consulted the largest telecom company in Brazil, developing and implemented a new Broadband Service’s sales operations report process and tool covering an operation of four-call centers.

Certificates

July 2018

Google

Google Analytics Individual Qualification

A demonstration of proficiency in Google Analytics.

March 2018

Scrum Alliance

Certified SCRUM Master

It helped me lead Scrum Team perform at their highest level.

May 2017

Scrum Alliance

Certified SCRUM Product Owener

It helped me create a product vision, order the product backlog, and make sure the best possible job is done to delight my customer.