We prematurely announced last week a new feature for setting Participant Instructions. Our apologies as this feature is not yet available. It will be part of our next production push.

Remember to Fulfill Store Orders for Merchandise in a Timely Manner

If you are using the online store for merchandise sales, remember that collecting money from a store order ONLY occurs when you fulfill the order. When someone goes to the online store and places an order, their credit card is authorized for the purchase. Authorizations expire, depending on the merchant account used, in as few as 30 days. Only when you fulfill the order is the credit card run and the monies collected. Order fulfillment is done by going to Store Management -> List & Search Orders -> View Details.

Registrant Ratios

A helpful feature in Doubleknot is to set registrant ratios to enforce attendance policies on events, such as "for every 10 children, there must be 1 adult to supervise them". When an event is configured this way, a message will automatically appear on the registrant entry page that states the rule. To set this feature, be sure that the registrant cost is set to "multiple" for the event, and then select the option Registrant Ratios from the choices on the left on the new event details page.

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