Facilities Management

Welcome to Facilities Management at Dillard University. Facilities Management is a
service organization of skilled technicians, craftsmen, operators, and support staff
charged with the responsibility for operating, maintaining, and improving university
buildings, grounds, utilities, new construction, and related services. While our principle
hours of operation are 8:00 a.m. to 5:00 p.m., Monday through Friday, we maintain
a 24-hour presence on campus to respond to situations that arise after normal working
hours. We take great pride in ensuring that students, staff, and faculty members at
Dillard University enjoy a safe, clean, and comfortable environment for living, learning,
and working.

The mission of Dillard University’s facilities department is to build and maintain,
at reasonable costs, safe and user-friendly facilities that allow individuals to achieve
the mission and goals of the university, as they interact socially within healthy
living-learning environments.

Facilities & Planning Vision

The Dillard University campus is a walker’s delight. The campus footprint is well
designed, carefully planned, and landscaped for easy and safe access. Viewed by passersby,
its black wrought-iron gates and gleaming white buildings on spacious green grounds
provide a stately, dignified image of a classic institution of higher learning. Viewed
from inside its gates, Dillard’s academic and campus life facilities incorporate the
latest technologies to enhance teaching, learning, and applied academic research.
Both indoor and outdoor recreational facilities abound within an environment of wireless
Internet technology and safety monitoring and alert systems. University residents
and commuters enjoy close proximity and secured access to a college-town complex of
retail outlets which have the look and feel of a well-planned and maintained urban
development.

Customer ServiceIf you're not getting results, please call us!The success of Facilities Management in providing the services outlined on the following
pages depends on a strong communications network within the university community.
To strengthen this network, each department is encouraged to appoint an individual
to represent its respective area.

Operations supervisors and managers are responsible for the delivery of Facilities'
services to the campus and are the primary liaisons, who provide for and often expedite
the delivery of these services to the university community. These supervisors are
the main contact between the appointed departmental coordinator/liaison and Facilities
Management. They also identify, report, and follow up on building problems by conducting
tours in buildings for quality control and by defining conditions that require remedial
action. Managers and supervisors can also help you when a service request or maintenance
item is not being addressed in a timely manner or when it has a high priority. They
also facilitate the information flow by clarifying policies and procedures for services.
You can reach Facilities Management by calling: (504) 816-4763.

Help us help you!Trained and knowledgeable Facilities Management staff members want to help you. Working
together, we can help keep our costs down to free up resources for other critical
uses. Here's how you can help:

Plan AheadCoordinate your project plans well in advance with the Facilities Management staff.
That will help us plan more efficiently and get your job done on time and on budget.

Conserve EnergyClose windows and turn off lights and equipment when not in use. Consider energy-efficient
models when purchasing new equipment.

Respect the DU facilitiesThe better we take care of the buildings today; the better off the university will
be tomorrow.

Give us your feedbackWe want to hear from you, so we know how we're doing. Please respond to any surveys
we distribute and feel free to contact us at (504) 816-4763 with any input you may
have to help us improve our services.