Delivery, pre-order & return

DELIVERY, PRE-ORDER & RETURN

DELIVERY

YOUR ORDER WILL BE DELIVERED TO YOUR HOME WITHIN 3 WORKING DAYS AFTER YOUR PAYMENT HAS BEEN PROCESSED. PLEASE ALLOW 1 TO 5 WORKING DAYS OF PROCESSING TIME FOR ADVANCE PAYMENTS. AS SOON AS YOUR PAYMENT HAS BEEN RECEIVED, YOU WILL BE NOTIFIED BY EMAIL AND YOUR ORDER WILL BE DELIVERED WITHIN THE 3 WORKING DAYS. WITH EVERY PRODUCT YOU WILL FIND THE REAL-TIME STOCK STATUS FROM OUR WAREHOUSE. IF A PRODUCT IS TEMPORARILY OUT OF STOCK, PLEASE LEAVE YOUR EMAIL ADDRESS ON THE PRODUCT PAGE. YOU WILL THEN AUTOMATICALLY RECEIVE AN EMAIL ALERT AS SOON AS THE PRODUCT IS BACK IN STOCK. THERE IS NO SHIPPING CHARGE FOR ITEMS ORDERED AT MARCH23. ALL MENTIONED PRICES ARE INCLUSIVE OF VAT. PLEASE DO TAKE INTO ACCOUNT THAT THERE IS AN EXTRA CHARGE FOR COD PAYMENTS. THERE ARE NO EXTRA FEES FOR PAYMENTS VIA BANCONTACT/MISTERCASH, MAESTRO, CREDIT CARD OR ADVANCE PAYMENTS.

PRE-ORDER

PRE-ORDERING MEANS THAT THE LATEST PRODUCTS WILL BE DELIVERED TO YOUR HOME AS SOON AS THEY BECOME AVAILABLE. YOUR ORDER WILL BE DELIVERED IN ONE SLOTYOUR ORDER WILL BE SEND TO YOU AS SOON AS ALL PRODUCTS ARE IN STOCK. IF YOU WISH TO RECEIVE AVAILABLE PRODUCTS IMMEDIATELY, PLEASE ORDER THEM SEPARATELY. PAY YOUR ORDERS IN ADVANCE PRE-ORDERS WILL NEED TO BE PAID FOR IN ADVANCE WITH CREDIT CARD OR BANK TRANSFER. PRO-ORDERING IS ONLY AVAILABLE FOR SELECTED PRODUCTS. IF YOU WOULD LIKE TO ORDER DIFFERENT PRODUCTS, PLEASE LEAVE YOUR EMAIL ADDRESS AND WE WILL NOTIFY YOU AS SOON AS THESE PRODUCTS ARE BACK IN STOCK.

RETURN

MARCH23 ALLOWS CUSTOMERS TO RETURN ANY PURCHASED ITEMS UP TO 30 DAYS AFTER THEY WERE DELIVERED. CUSTOMERS DO NOT HAVE TO SPECIFY A REASON FOR RETURNING THEIR ITEMS AND WILL NOT HAVE TO PAY A FINE. HOWEVER, IT IS IMPORTANT THAT THE ITEMS ARE COMPLETE AND UNUSED. ALL ITEMS MUST BE RETURNED IN THEIR ORIGINAL AND UNDAMAGED PACKING. DAMAGED OR USED ITEMS WILL NOT BE ELIGIBLE FOR EXCHANGE OR REFUND. MARCH23’S RETURN POLICY GIVES CUSTOMER TWO OPTIONS TO CHOOSE FROM: - A VOUCHER WHICH IS VALID FOR THE DURATION OF 1 YEAR AND CAN BE USED FOR A NEW PURCHASE IN THE WEBSHOP OF MARCH23. - A REFUND OF THE PURCHASE AMOUNT. WHEN RETURNING AN ITEM, YOU WILL NEED TO USE A RETURN NUMBER. YOU CAN REQUEST YOUR RETURN NUMBER ON OUR WEBSITE. PLEASE NOTE THAT (GIFT) VOUCHERS CANNOT BE RETURNED. IF YOU WISH TO RETURN AN ITEM, PLEASE FOLLOW THE FOLLOWING STEPS THAT WILL HELP US TO PROCESS YOUR REFUND AS SMOOTHLY AS POSSIBLE.

1. GO TO OUR WEBSITE AND INDICATE THAT YOU WOULD LIKE TO RETURN AN ITEM.
2. YOU WILL RECEIVE AN EMAIL CONFIRMING YOUR REQUEST.
3. SHIPMENT INSTRUCTIONS WILL BE SEND TO YOU VIA EMAIL.
4. AFTER RECEIPT OF THE RETURNED ITEM, MARCH23 WILL EMAIL YOU A CONFIRMATION.
5. MARCH23 WILL SEND YOU A VOUCHER OR ALTERNATIVELY REFUND THE PURCHASE AMOUNT WITHIN 10 DAYS, DEPENDING ON YOUR PREFERENCE. RETURNING ITEMS WITHIN BELGIUM IS FREE OF CHARGE AND IN ACCORDANCE WITH THE CONDITIONS SPECIFIED IN THE CONFIRMATION EMAIL. THE COSTS OF RETURNING ITEMS OUTSIDE BELGIUM WILL BE PAID BY THE CUSTOMER.