Avg. Dealer Rating: (33 reviews)
"I wasted almost an hour and a half driving to this Dealership for what I
thought was a phenomenal deal on a new car. The vehicle was listed at
twenty six thousand dollars and that included a hand full of discounts
based on General Motors loyalty, etc. some of which I knew I would not
receive because they are lease specific.
The first sign that I should have just left is when I walked in and the
Salesmen (Ed) could not be bothered to greet me until one of the others
called his name a few times. Furthermore the vehicle was still tucked
away in the underground garage behind ten other cars. If they know that
I am driving such a distance to see this car you would expect them to
have it pulled out and ready! We went down to the car where the
Salesman awkwardly stood there as I sat in the vehicle unsure if he
wanted to test drive rolling back and forth in the parking spot? Finally I
told him that I need to drive the car.
Twenty minutes later he had the car out front and we began the drive.
The whole time I could not help but feel as though I was selling him the
car because he had no idea what features it had. This became
abundantly clear when he actually took the window sticker off and started
reading it aloud... If they knew I was coming that car should have been
out front and waiting with someone that knew it inside and out or at least
knew the key features.
After a very awkward ride around the neighborhood we returned to the
lot where everything gets interesting. After appraising my car for a trade-
in they came back with a price of thirty one thousand for the car - a five
thousand dollar increase to the listing). The manager (Doug) came over
when I called their ad deceptive and threatened to leave: he began
explaining that each incentive required things like brand Loyalty and if
they didn't include all said incentives online that it would be
discriminatory. I obviously became very mad at this point because
working in sales I know that this is a prime example of bad business.
Doug continued to insist that I would not qualify for said incentives
because I drive a Dodge and my personal favorite - I am not a farmer
(Turns out Doug could not grasp why a Farmer wouldn't be interested in
a mid-sized sedan). When I asked him if he know how to cultivate brand
loyalty he gave me a very puzzled look so I explained that you cannot
develop loyalty if you try to deceive a customer before they are a
customer.
This was so insulting that I will never ever consider purchasing from that
Dealership ever again and I will tell everyone I know about this incredible
process. To treat a customer who was ready to buy a new car is
ludicrous. These people are why people hate car salesmen! Someone
needs to give these two a lesson in Sales and customer service.
"