eXA scaling with dual node systems with MAX5 for performance scaling up to eight sockets with FlexNode partitioning and node failover

Emulex 10 Gb Ethernet Integrated Virtual Fabric Adapter

Seven 5.0 Gb PCIe I/O (one x16, five x8, one x4) sockets

Serial Attached SCSI (SAS) controller

Integrated Broadcom 5709 Dual-port 10/100/1000 Megabit Ethernet

Up to eight 2.5-inch hot-swap bays for flexible installation of HDDs

Up to sixteen 1.8-inch hot-swap SSDs with total 3.2 TB of internal storage

Standard Integrated Management Module

Up to two 1975-watt, voltage sensing, rear access, hot-swap power supplies in main x3950 X5 chassis, with additional two 675-watt, voltage sensing, rear access, hot-swap power supplies in the MAX5 expansion

Optional UltraSlim Enhanced SATA CD-RW/DVD-ROM Combo drive

Six USB ports (two can be used for USB keyboard and mouse), SVGA video port, one serial port, and two 1 Gb Ethernet ports per chassis

These models of the System x3950 X5 servers are powered with four 10-core Intel Xeon processors, with optional IBM MAX5 memory expansion and eXFlash storage for powerful 4-socket, highly scalable systems.

IBM MAX5 for System x® is a scalable, 1U, memory expansion drawer. It delivers 32 additional DIMM slots to the x3950 X5. It has a memory controller for added performance, 192 DIMM, slots and eXA scaling. MAX5 is available as an option for x3950 X5 database workload optimized models.

The x3950 X5 servers are the fifth generation of the Enterprise X-Architecture® (eX5), delivering innovation with enhanced reliability and availability features to enable optimal performance for databases, enterprise applications, and virtualized environments.

Potential benefits include:

Increased performance

Greater system uptime with advanced memory RAS

Larger virtual machines or more virtual machines per system and increased CPU utilization with MAX5

Up to eight 2.5-inch SATA or SAS HDDs, or sixteen 1.8-inch SSDs with eXFlash, or a combination of both; most models come standard with one HDD backplane that can hold four drives, the second backplane is optional.

The x3950 X5 system architecture is fine tuned and engineered to optimize the powerful Xeon processors. This architecture consists of the following components:

10-core Xeon processors

System memory cards with Intel Scalable Memory Buffers

Intel host-bridge I/O controllers

These Xeon processors use Intel Quick Path Interconnect busses for external operations. Each processor supports four independent busses to the memory, for a total of 34 GB/s of potential memory bandwidth per CPU.

High-availability and serviceability features

Many enterprise on demand environments run around the clock to supply information around the globe. These environments require ruggedly dependable servers designed with features that can tolerate a component failure without total shutdown. The x3950 X5 servers pack numerous fault-tolerant and high-availability features into a high-density, rack-optimized package that helps significantly reduce the space needed to support massive network computing operations.

Features include:

Seven 5.0 Gb PCIe I/O (one x16, five x8, one x4) sockets

Eight Serial Attach SCSI (SAS) HDD bays

ECC DIMMs combined with an integrated advanced ECC memory controller with fourth-generation Chipkill support to correct many single-bit, 2-bit, 3-bit, and 4-bit memory errors to minimize disruption of service to LAN clients

Memory ProteXion and memory mirroring

Memory hardware scrubbing to correct many soft memory errors automatically without software intervention down time

PFA on HDD options, memory, processors, power supply, and fans, in conjunction with IBM Systems Director, to help alert the system administrator of an imminent component failure

Two 1975-watt, voltage sensing, rear access, hot-swap power supplies in the main x3950 X5 chassis, with two additional 675-watt, voltage sensing, rear access, hot-swap power supplies in the MAX5 expansion that enable individual fan replacement without powering down the server; plus one fan in each of the two hot-swap power supplies

Configurations

Modular building-block scalability delivers the flexibility to scale to meet your business needs, allowing you to configure your system to optimize for your application and business needs.

IBM MAX5 for System x

IBM MAX5 for System x is a scalable, 1U, memory expansion drawer. It delivers an additional 32 DIMM slots to the x3950 X5 with a memory controller for added performance.

Main features include:

Intel QPI link topology at up to 6.4 Gbps with four QPI links for host connection

Intel ISMI link topology at up to 6.4 Gbps with eight ISMI links

Sixteen DDR3 busses with support for up to 32 DIMMs per node

The processors in the host systems have the following two QPI link speeds, which derive the various bus speeds throughout the system, both in the host and the IBM MAX5 for System x drawer. Refer to the following table:

Support for IBM and non-IBM servers, desktop computers, workstations, and mobile computers. (Not all IBM Systems Director features are supported on non-IBM servers.)

Support for systems-management industry standards.

Integration into leading workgroup and enterprise systems-management environments.

Ease of use, training, and setup.

IBM Systems Director also provides an extensible platform that supports advanced servers that are designed to help reduce the total cost of managing and supporting networked systems. By deploying IBM Systems Director, you may achieve reductions in ownership costs through the following potential benefits:

Reduced down time.

Increased productivity of IT personnel and users.

Reduced service and support costs.

For more information about IBM Systems Director, refer to the CD included with the server or the IBM Systems Director documentation on the CD, or visit

IBM Systems Director includes IBM Systems Director Extensions, a portfolio of server tools that integrates into the IBM Systems Director interface and works with the Integrated Management Module, or other systems-management monitoring functions contained in IBM System x eX5 servers. Typical functions and monitoring capabilities can include:

PFA-enabled critical hardware components

Temperature

Voltage

Fan speed

Light path diagnostics

The IT administrator gains comprehensive, virtual on-site control of IBM System x3950 servers through the ability to remotely:

Access the server, in many cases regardless of its status

Inventory and display detailed system and component information

View server bootup during POST

Browse and delete logs of events and errors

Reset or power cycle the server

Run diagnostics, SCSI, and RAID setup during POST

Monitor thresholds on server health including:

Operating system load

POST time-out

Voltage

Temperature

Set proactive alerts for critical server events including PFA on:

Processors

Memory

Fans

Power supplies

HDDs

Define automated actions such as:

Send an email or page to an administrator

Execute a command or program

Pop up an error message to the IBM Systems Director console

Flash BIOS

Monitor and graph the utilization of server resources such as:

Memory

Processor

HDDs

Identify potential performance bottlenecks and react to prevent down time

Active Energy Manager tools and programs

The IBM Active Energy Manager tool is available on the System x3950 X5 servers. IBM Systems Director Active Energy Manager V3.1 is the next-generation product of IBM PowerExecutive which was previously available from IBM for x86 systems only. IBM Systems Director Active Energy Manager now supports multiple IBM platforms and provides new capabilities that build upon the functions previously available with IBM PowerExecutive V2.1. Enhancements to existing function include:

World-class support tools and programs

x3950 X5 servers include tools and programs designed to make ownership a positive experience. From the start, IBM programs help you purchase servers, get them running, and keep them running. IBM can help your company maintain ownership of technology leadership network servers.

IBM customer replaceable unit (CRU) and on-site, three-year limited warranty with next-business-day service (same-business-day service optionally available) protects your investment if a problem occurs. This service also includes replacement of parts identified through PFA.

The ServerProven® 3 program lets you confidently configure your server with various devices and operating systems. This web-based program provides compatibility information from actual testing of the x3950 X5 servers with various adapters and devices.

The ServerGuide4 CD library includes online publications and utilities and drivers that help you load popular network operating systems.

Electronic support on the web offers additional support in an easy-to-use format.

3 IBM makes no warranties, expressed or implied, regarding non-IBM products and services that are ServerProven , including but not implied warranties and of merchantability and fitness for a particular purpose. These products are offered and warranted solely by third parties.

4 The Microsoft Windows Preinstallation Environment software, included as part of ServerGuide software, may be used for boot diagnostic, setup, restoration, installation, configuration, test, or disaster recovery purposes only. To download the ServerGuide, visit

The Microsoft Windows Preinstallation Environment software contains a security feature that will cause an end user customer's system to reboot without prior notification to the end user customer after 24 hours of continuous use of the Microsoft Windows Preinstallation Environment. During routine usage of ServerGuide, which does not usually require usage of the Microsoft Windows Preinstallation Environment software for such an extended time period, this condition should not occur.

IBM ToolsCenter

The IBM ToolsCenter is a collection of server management tools to help manage your IBM System x and BladeServer environment. ToolsCenter makes managing your server environment less complicated, more productive and cost-effective.

These new IBM System x3950 X5: Workload Optimized System for Database models enhance the server line by providing new levels of performance and price/performance. The IBM System x3950 X5 servers with optional MAX5 have the unique capability of expanding memory beyond the limit of the processor, increasing the utilization and productivity of the system.

Equipping the IBM System x3950 X5 servers with MAX5 increases memory capacity by 50%, making them ideal for virtualized environments and handling complex, memory-intensive on-demand applications that must be supported by space-saving, rack-optimized servers.

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM , you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).

The IBM System Types 7145, 7146, 7143, and 7191 x3850 X5 and x3950 X5 Installation and User's Guide , and the IBM System Types 7145, 7146, 7143, and 7191 x3850 X5 and x3950 X5 Problem Determination and Service Guide , in US English versions, are available from our website

They contain an introduction to the computer, installation and setup, installing options, reference information, and problem determination. The installation guide has easy-to-use text and illustrations to enable you to quickly set up your x3950 X5 servers.

IBM Systems Director systems-management software is included.

Note: Software versions, features, and functions shipped with these systems may change as new releases become available or may be discontinued at any time.

The IBM System Types 7145, 7146, 7143, and 7191 x3850 X5 and x3950 X5 Installation and User's Guide , and the IBM System Types 7145, 7146, 7143, and 7191 x3850 X5 and x3950 X5 Problem Determination and Service Guide , in US English versions, are available from our website

IBM Publications Center Portal

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. A large number of publications are available online in various file formats, which can currently be downloaded free of charge.

Global Technology Services®

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an on-demand business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

System x and BladeCenter® support services

Recommended core technical support

When you buy IBM System x technology, include the support services you need -- to help keep both your hardware and software working for you, day after day, at peak performance. It is your first step toward helping to protect your investment and sustain high levels of system availability. We offer service-level and response-time options to fit your business needs. And we will help you get started with a core support package that includes:

Continuous system monitoring

Electronic monitoring that helps speed up problem-solving with automated, early detection of potential problems and system errors.

Note: The noise emission level stated is the declared (upper limit) sound power level, in bels, for a random sample of machines. All measurements made in accordance with ISO 7779 and reported in conformance with ISO 9296.

Standards

x3950 X5 servers are intended for use as rack-drawer servers and are tested and designed to operate in a horizontal position.

These systems support or comply with the following standards:

Multiprocessor Specification (MPS) 1.4

Hardware-enabled to meet ISO 9241, Part 3

In addition to the above standards, they are compatible with the PCIe specification.

Equipment approvals and safety

FCC - Verified to comply with Part 15 of the FCC Rules, Class A

Canada ICES-003, issue 4, Class A

IEC/UL 60950-1, 2nd Edition

CAN/CSA - C22.2 No. 60950-1-07 2nd Edition

NOM-0197

7 These servers are certified by the respective UL and NOM agencies.

Operating environment

Temperature:

10.0°C to 35.0°C (50°F to 95°F) at 0 to 914 m (0 to 3,000 ft)

10.0°C to 32.0°C (50°F to 90°F) at 914 to 2,133 m (3,000 to 7,000 ft)

Relative humidity: 8% to 80%

Homologation

This product is not certified for direct connection by any means whatsoever to interfaces of public telecommunications networks. Certification may be required by law prior to making any such connection. Contact an IBM representative or reseller for any questions.

Hardware requirements

For attended installation of an operating system, this server requires a compatible:

Keyboard

Mouse

Display

Unattended or remote installation may be performed without requiring some or all of these components. Review your unattended software installation program information for specific hardware configuration requirements.

For service, the servers require a compatible:

Keyboard

Mouse

Display

When having the unit serviced, plan to have these components attached to your server either directly or indirectly via a console switch.

Software requirements

Programming requirements

The following network operating systems have been tested for compatibility with the x3950 X5 server.

Network operating systems

Microsoft :

Windows Server 2003 (64-bit)

Windows Server 2003 R2 (64-bit)

Windows Server 2008 R2 (64-bit)

Windows Server 2008 (64-bit)

Windows Server 2012 (64-bit)

Linux :

Red Hat EL 5 Server for 64-bit

Red Hat EL 5 Server for 64-bit (with Xen)

Red Hat EL 6 Server for 64-bit

SUSE Linux ES 10 for x86-64

SUSE Linux ES 10 for x86-64 (with Xen)

SUSE Linux ES 11 for x86-64

SUSE Linux ES 11 for x86-64 (with Xen)

Other:

VMware vSphere Hypervisor 4.1 U1

The MAX5 drawer is designed to work seamlessly with the servers and operating system software, and provides a high-speed low-latency path to additional memory. The connection, enabled by the IBM-exclusive eX5 technology, is fast and wide enough to ensure that operating systems and applications see just a single, large memory space - thus no software modifications are necessary to use MAX5.
Note: For information on additional support, certification, and versions of network operating systems, visit

IBM makes no representation or warranty regarding third-party products, including those designated as ServerProven .

Compatibility

The IBM System x3950 X5 servers contain licensed system programs that include set configuration, set features, and test programs. IBM system BIOS is loaded from a "flash" EEPROM into system memory. This BIOS provides instructions and interfaces designed to support the standard features of the IBM System x3950 X5 servers and to maintain compatibility with many current software programs.

Contact your IBM representative or IBM Business Partner, or refer to the IBM Sales Manual for information on the compatibility of hardware and software for IBM System x3890 X5 servers. The Sales Manual is updated periodically as new features and options are announced that support these servers.

Limitations

Memory

The x3950 X5 servers are shipped with up to 384 GB high-speed PC3-10600 DDR3 ECC memory standard, supporting up to 3 TB (with 32 GB DIMM) of system memory per server in combination with the MAX5 5U expansion option. All supported system memory is addressable through direct memory access (DMA). This server supports 2 GB, 4 GB, 8 GB, 16 GB, and 32 GB 1.5 V, or 1.35 V, 240-pin, PC3-10600 ECC DDR3 SDRAM RDIMMs. Supported DIMMs can coexist in the same server; however, memory DIMMs of the same capacity must be installed in matched pairs. Refer to the Planning information section or the IBM System x3950 X5 server web page for memory options.

Use the version of ServerGuide available on the web to load software and drivers. Earlier versions of ServerGuide may not be compatible with the servers.

Versions of VMware vSphere Hypervisor prior to 4.1 do not support MAX5.

Planning information

Customer responsibilities

x3950 X5 Server and Related Options

The x3950 X5 servers and the IBM MAX5 for System x are designated as customer setup. Customer setup instructions are shipped with systems.

Configuration information

Bay configuration

The x3950 X5 servers contain eight customer-accessible drive bays on the front of the server. A lower left bay is for the slim combo drive. Eight unpopulated 2.5-inch, slim-high, hot-swap drive bays are located beneath this bay.

x3950 X5 4U, rack-drawer models are designed to be installed in a 19-inch rack cabinet designed for 26-inch deep devices, such as the NetBAY42 ER, NetBAY42 SR, NetBAY25 SR, or NetBAY11.

If using a non-IBM rack, the cabinet must meet the EIA-310-D standards with a depth of at least 71.1 cm (28 in). Also, adequate space (approximately 5 cm (2 in) for the front bezel and 2.5 cm (1 in) for air flow) must be maintained from the slide assembly to the front door of the rack cabinet to allow sufficient space for the door to close and provide adequate air flow.

Power considerations

These x3950 X5 models include two 1975-watt, voltage sensing, rear access, hot-swap power supplies in the main x3950 X5 chassis, with two additional 675-watt, voltage sensing, rear access, hot-swap power supplies in the MAX5 expansion option.

Cable orders

The 10/100/1000 Mbps full-duplex, Dual Ethernet PCIe controller is standard with the x3950 X5 servers. The RJ-45 connectors provide a 10BASE-T or 100/1000BASE-TX interface for connecting twisted-pair cable to the Ethernet network. Cabling is not included with the server. To connect the Ethernet controller to a repeater or switch, use a UTP cable with RJ-45 connectors at both ends. For 100/1000 Mbps operation, Category 5 cabling must be used. For 10 Mbps operation, Category 3, or better, cabling must be used.

There are no additional cabling requirements, other than for system power, keyboard, mouse, and monitor connections.

Installability

The x3950 X5 server requires about 40 minutes for installation. Installation includes unpacking, setting up, and powering on the system. Additional time is required to install an operating system, additional adapters, or features.

The x3950 X5 systems are shipped as a single package. The country kit carton is contained inside the top portion of the system unit carton, while the rack components are contained in the system unit carton.

The following publications will be available on the support website and on the Documentation CD.

The IBM System Types 7145, 7146, 7143, and 7191 x3850 X5 and x3950 X5 Installation and User's Guide , and the IBM System Types 7145, 7146, 7143, and 7191 x3850 X5 and x3950 X5 Problem Determination and Service Guide , in US English versions, are available from our website.

The Warranty Information publication will be available as a hardcopy publication at

Limitations

The x3950 X5 servers have no security intrusion detection; therefore, they should be installed in a rack environment that provides security through lockable doors or other security measures. It is a customer's responsibility to ensure that the server is secure to protect sensitive data.

The system supports integrity measurements. The TPM is TCG V1.2-compliant, and is ready for use with software purchased from third-party TPM Ecosystem partners in compliance with the TPM V1.2 specification.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.

Electronic Service Agent and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you.

Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM , which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type "smitty esa_main", and select "Configure Electronic Service Agent ." In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent , refer to

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the "symptoms," diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM . The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM . The customer's business applications or business data is never transmitted to IBM .

More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM , problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, customers can view system and support information in the "My Systems" and "Premium Search" sections of the Electronic Support website at

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent . Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

IBM Global Financing

IBM System x3950 X5

To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM .

In the United States, call 800-IBM-SERV (426-7378), or write to:

Warranty Information

P.O. Box 12195

Research Triangle Park, NC 27709

Attn: Dept JDJA/B203

Warranty period

Three years

Optional features - One year

An IBM part or feature installed during the initial installation of an IBM machine is subject to a full warranty effective on the date of installation of the machine. An IBM part or feature which replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty effective on its date of installation. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature is the same as the machine it is installed.

Note: For configurations that support the RAID Battery, the RAID battery will be warranted for 1 year effective on its "Date of Installation." All other product warranty terms for the machine remain unchanged.

The following has been designated as a consumable or supply item and is, therefore, not covered by this warranty:

ServeRAID SAS controller battery

Warranty service

If required, IBM provides repair or exchange service, depending on the type of warranty service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country- and location-specific information.

The type of service is Customer Replaceable Unit (for example, keyboard, mouse, speaker, memory, or hard disk drive) Service and On-site Service.

Customer Replaceable Unit (CRU) Service

IBM provides a replacement CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request. A CRU is designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU. Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service designated for your Machine.

Based upon availability, a CRU will be shipped for next-business-day (NBD) delivery. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM . When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

The following parts have been designated as Tier 1 CRUs:

Battery 3.0 Volt CMOS

Op panel card

1975W PS

PDU power cord

60 mm fan

120 mm fan

Top cover

Top bckt asm

Sys bezel

Rail kit

Shipping brkt

Cable management arm

Filler kit

Label kit

SAS data cable

Memory DIMMs

Hard disk drives

Ethernet adapter

RAID card

MAX5 fans

MAX5 675W PS

On-site Service

At IBM's discretion you will receive CRU service or IBM or your reseller will repair the failing machine at your location and verify its operation. If required, On-site Repair is provided, 9 hours per day, Monday through Friday excluding holidays, NBD response. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. On-site Service is not available in all countries, and some countries have kilometer or mileage limitations from an IBM service center. In those locations where On-site Service is not available, the normal in-country service delivery is used.

Call IBM at 1-800-IBM-SERV (426-7378) to assist with problem isolation for hardware to determine if warranty service is required. Telephone support may be subject to additional charges, even during the limited warranty period.

Calls must be received by 5:00 p.m. local time in order to qualify for NBD service.

International Warranty Service (IWS)

IWS is available in selected countries or regions.

The warranty service type and the service level provided in the servicing country may be different from that provided in the country in which the machine was purchased.

Under IWS, warranty service will be provided with the prevailing warranty service type and service level available for the IWS-eligible machine type in the servicing country, and the warranty period observed will be that of the country in which the machine was purchased.

To determine the eligibility of your machine and to view a list of countries where service is available, visit

For more information on IWS, refer to Services Announcement 601-034, dated September 25, 2001 .

Licensing

Programs included with this product are licensed under the terms and conditions of the License Agreements that are shipped with the system.

Maintenance services

ServicePac® , ServiceSuite® , ServiceElect, and ServiceElite

ServicePac , ServiceSuite , ServiceElect, and ServiceElite provide hardware warranty service upgrades, maintenance, and selected support services in one agreement.

Warranty service upgrade

During the warranty period, a warranty service upgrade provides an enhanced level of On-site Service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of On-site Service acquired by the customer. Service levels are response-time objectives and are not guaranteed.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.

CRUs will be provided as part of the machine's standard warranty CRU Service except that you may install a Tier 1 CRU yourself or request IBM installation, at no additional charge, under one of the On-site Service levels specified below.

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Maintenance service

If required, IBM provides repair or exchange service, depending on the type of maintenance service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed.

CRU Service

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request.

IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM . When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Maintenance service (ICA)

Maintenance services are available for ICA legacy contracts.

Alternative service (warranty service upgrades)

During the warranty period, a warranty service upgrade provides an enhanced level of On-site Service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of On-site Service acquired by the customer. Service levels are response-time objectives and are not guaranteed.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.

A CRU will be provided as part of the machine's standard warranty CRU Service except that you may install a Tier 1 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service designated for your machine.

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Maintenance service

If required, IBM provides repair or exchange service, depending on the type of maintenance service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed.

CRU Service

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request.

IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM . When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Non-IBM parts support

Warranty service

IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to its customers, and normal warranty service procedures for the IBM machine apply.

Warranty service upgrades and maintenance services

Under certain conditions, IBM Integrated Technology Services repairs selected non-IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services.

If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service.

IBM hourly service rate classification

One

Field-installable features

Yes

Model conversions

No

Machine installation

Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine.

Graduated program license charges apply

No

Licensed Machine Code

IBM Machine Code is licensed for use by a customer on the IBM machine for which it was provided by IBM under the terms and conditions of the IBM License Agreement for Machine Code, to enable the machine to function in accordance with its specifications, and only for the capacity authorized by IBM and acquired by the customer. You can obtain the agreement by contacting your IBM representative or visiting

If the machine does not function as warranted and your problem can be resolved through your application of downloadable Machine Code, you are responsible for downloading and installing these designated Machine Code changes as IBM specifies. If you would prefer, you may request IBM to install downloadable Machine Code changes; however, you may be charged for that service.

These ServicePac offerings are valid for models announced in the United States.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology lifecycle.

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

IBM Systems Director Active Energy Manager, PowerExecutive and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, System x, X-Architecture, ServerProven, Lotus Notes, PartnerWorld, Global Technology Services, BladeCenter, ServicePac, ServiceSuite and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Intel Xeon and Intel are trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at