Freelance Technical Writer & Content Writer

*Wrote and designed engaging and innovative training solutions for adult learners at Fortune 500 companies using solid instructional design, game theory, and scenario-based learning theories. Developed holistic training that used video, Flash animations and activities, and HTML, as well as traditional instructor-led training. Created complex, multi-branching conversational simulations for customer service and human resource training. Managed the development process including researching and outlining content, storyboarding, alpha and beta testing (focus groups), and implementation.

*Partnered with over 15 different companies to determine the root problem and develop a solution that would create true behavior change in the workplace to lead to real business outcomes.

*Collaborated with an internal team of artists, developers, and other learning designers to produce over 23 hours of customized, highly interactive and engaging eLearning, video, job aids, and supplemental materials for instructor led courses.

*Coached and mentored other Learning Designers on processes, new technologies and innovations, and best practices. Designed first internal onboarding curriculum for learning designers and led the first Learning Design Summit for internal learning designers and account managers.

Chemistry Document Specialist, North American Science AssociatesJuly 2008 to February 2010

*Wrote reports using data generated from chemistry testing (averaging 300-400 per month). Wrote Standard Operating Procedures (SOPs), protocols, and worksheets for standardized chemistry testing using various Pharmacopeias as guidelines. Worked with technical specialists, chemists, and managers to increase readability of protocols, SOPs, worksheets, and reports for associates and clients through consistency of language and style.

*Designed report templates for standardized chemistry tests. Worked with other members of the company-wide Report Improvement Committee to re-design the company standardized templates to improve usability and exceed client expectations.

Office and Store Manager, Luckey Farmers, Inc.June 2002 to June 2008

*Wrote all copy for advertisements for local branch as well as some for the entire company.*Edited online employee handbook for mechanical style, language, and cohesiveness using the track change feature of Microsoft Word®.*Designed brochures; condensed multiple documents into single advertisements to enhanced readability and functionality.*Created branch Web pages using the site’s provided HTML editor.*Managed store with over one million dollars in annual sales. Ordered, priced, and placed inventory. Created order form templates and organized orders through an electronic file system. Provided excellent customer service by making the customer my top priority. Researched products to provide personalized solutions for each customer.