Important -- if you are converting from an OS 9 or Classic
version of InTouch With, read note #9 below before installing v.3.1.3.

v.3.1.3

1.

If you are running InTouch With on Lion or a more recent operating system
read the News section on the Home page and its specific comments on InTouch With.
There are two specific problems that are explained there along with suggested work-arounds.
The primary issues are a nuisance problem involving the activation key and
a possible problem involving memory usage. [El Capitan Mac OS X 10.11.2 fixed the
activation key nuisance problem; Sierra and High Sierra not so.]

2.

If you try to open an InTouch With (ITW) file, and the operating system tells you
you can't because the file is locked, the likely problem is that you have
your ITW document (data file) in your Applications folder. This is improper with
OS X. In recent versions of the operating system, Apple prohibits this. Instead of
a meaningful error message, Apple gives the incorrect message that the file is locked.
The solution is to follow the recommendation we've always had in the ReadMe file
that you should have read before installing ITW. (We know that almost no one reads
the ReadMe file.) It said to create a folder named "ITW Files" in your
Documents folder and save all your ITW documents (data files) in this folder. After
you move all your ITW documents to this folder, you will need to reset the "Auto-open
This File" in ITW's File menu if you are using this feature. Likewise your Open
Recent feature won't work until you have opened each of your documents with the regular
Open command.

3.

If you get the message that "InTouch With.app" can't be opened because
it is from an unidentified developer, it's Apple trying to protect you from software
companies that don't pay Apple to have it removed. (We've been writing programs for
Apple since 1978. We have never paid Apple for the privilege.) Here's the solution.
Go to your Applications folder. Locate InTouch With. Click on it ONCE while holding
down the Control key. From the resulting pop-up menu, select Open. You'll get a window
that says "Are you sure you want to open it?" Click on "Open"
in this window, and now you'll not have this problem in the future.

4.

Printing Layout problems with Snow Leopard. InTouch With saves your Page Setup
and printer setting instructions for each individual Layout. Apple has always been
careful to preserve compatibility -- not so with Snow Leopard. Snow Leopard 10.6
does not understand certain Page Setup and printer settings that were set with an
earlier version of the operating system. This can result in weird results. If this
happens, you will need to reset and re-do your Page Setup and printer settings for
any troublesome layout. To do this, go to the Layout page for the particular Layout.
Click on the Copy button. Set you Page Setup and printer settings for this new Layout.
Then delete the old Layout. (Remember When setting up your Page Setup and printer
settings, the less you do the better. As much as possible let ITW control the document
size rather than Page Setup's Document Size.) You may also need to re-do Customization.

5.

Version 3.1.3 has a crashing problem we call the "don't do that"
bug. Do not create a new record in a file and then immediately save. ITW tries
to delete all empty records. When you quit, ITW tries to save the last record so
that it can open to that record the next time you open the file. If you save immediately
after creating an empty record, that record will be in a state of "almost deleted."
ITW is trying to delete AND save this particular record. This confuses the application
and causes it to crash next time you try to use ITW. If this has happened to you,
just open the ITW file and locate the empty record. Don't do anything else. Select
the empty record by clicking on it in the List along the left side of your ITW window
and then immediately click on the Delete button in the toolbar. If you try to do
anything else after clicking on this empty record, the application will crash. (We
are working on an updated version.) If you can't find the empty record, it may be
at the end of your List. Try clicking below the last visible record in the List.
If you can then see a selected, empty record, immediately click on the Delete button.
[This problem does not harm the data that you have previously saved.] This problem
was partially fixed in this version, but it can still occur.

6.

There is one other possible way to crash InTouch With -- making too many changes
at one time in Customization. (Customization and Layouts are the part of the
application used to design ITW's printed output.) The solution is to limit yourself
to one or two changes, then click Done. Re-open Customization, make some more changes,
click Done. Etc. [It's a good idea to Save before working on Customization.]

7.

There is a minor problem with the Find function. (Don't confuse this with
the Search function.) If you had more that one ITW file open, and you have now closed
the first file, the Find function may not work. The solution is to quit and re-open
the file that you want. Here's what causes the problem. If you understand the cause,
it's an easy problem to avoid.
i) Launch ITW and open a file and do a Find. It will work.
ii) Now open a second file without closing the first ITW file.
iii) Now close the first ITW file.
iv) Then open the Find window and try it. It will not work.
Here's why -- The Find function labels the first ITW file as Window #1. Then
the Find function labels the second ITW file as Window #2. Then when you close the
first ITW file, the operating system renames the second window as Window #1. The
Find function however still thinks that the second file is Window #2. When you do
a Find, ITW is looking in Window #2 that does not exist any more (since it is now
Window #1), so the Find function reports that nothing was found, which is technically
correct from its point-of-view. If this happens, the easiest solution is just to
quit and relaunch ITW. Or, you can just close the second file and re-open it.
NOTE: This problem cannot harm your data.

8.

Dialing with ITW through a modem has always required
an INTERNAL Apple Modem which Apple discontinued years ago. A customer (W.M. of New
Jersey) reports that he's always had success dialing through an external modem with
a Zoom 56K modem, model 3095. He has used it in both Panther, Mac OS X 10.3 and Snow
Leopard, Mac OS X 10.6.

9.

If you are converting from an OS 9 or Classic version of
InTouch With and you have Mac OS X 10.5.6, or 10.6, on an Intel computer you
will not be able to import data from your OS 9 version of InTouch if you are using
InTouch With (ITW) version 3.1.3. Here's the solution. Use version 3.1.2 to import
your 2.5.x data, then after importing your data and saving immediately quit and update
your 3.1.2 version to 3.1.3 (which is required for anything other than importing
from the OS 9 version of InTouch). If you have any questions or need v.3.1.2, please
contact:

v.3.1.2

10.

There is an activation key problem with Leopard, Mac
OS X 10.5 and Snow Leopard Mac OS 10.6. The application will ask you to enter the
activation key each time you launch the application. This problem will occur either
right away or after a number of days. This is why v.3.1.3 is required. There are
other reasons, mentioned below, to update to 3.1.3, but the activation key problem
should be reason enough. [This tech support note ONLY pertains to v.2.1.2 used with
Leopard and Snow Leopard. We fixed it for those operating systems in v.3.1.3 and
then Apple broke it again. If you have v. 3.1.3, you should be reading the 3.1.3
section above.]

11.

Version 3.1.2 (and most likely prior versions) has a crashing problem we call
the "don't do that" bug. Do not create a new record in a file and
then immediately save. ITW tries to delete all empty records. If you save immediately
after creating an empty record, that record will be in a state of "almost deleted."
This confuses the application and causes it to crash next time you try to use ITW.
If this has happened to you, just open the ITW file and locate the empty record.
Don't do anything else. Select the empty record by clicking on it in the List along
the left side of your ITW window and then immediately click on the Delete button
in the toolbar. If you try to do anything else after clicking on this empty record,
the application will crash. (We are working on an updated version.) If you can't
find the empty record, it may be at the end of your List. Try clicking below the
last visible record in the List. If you can then see a selected, empty record, immediately
click on the Delete button. [This problem does not harm the data that you have previously
saved.] This problem was partially fixed in version 3.1.3.

12.

Leopard Mac OS X 10.5 (only) - When changing the order of groups, there have
been two methods: arrows and dragging. Only the arrows method works under Leopard.
For information on the arrow method, see the online ITW
manual. Fixed in version 3.1.3.

13.

Leopard Mac OS X 10.5 (only) - Manually changing the order of records, as
opposed to using the sort command, is broken under Leopard. Pre-Leopard you could
manually drag a record from one position in the List to another position in the List.
If you dragged a record away from the List and off the ITW window, it would convert
it to a vCard. Under Leopard dragging a record within the ITW window converts it
to a vCard. When you put it down in the List, it converts it back to an ITW record.
This duplicates the record instead of moving it. Also, the conversion to vCard and
back modifies the record. The only way to manually re-order a record with v.3.1.2
and Leopard is to create a new record at the destination point, type an X into it.
Copy the source record Address field and paste it into the new record, then repeat
for the Notes field. Then delete the X from the new record, and delete the record
at its old location. (If you don't type an X, or something, into the new record,
it will be automatically deleted as an empty record as soon as you switch the source
record.) Fortunately, manually re-ordering records is not a frequent activity. This
will be fixed in the next version. Version 3.1.3.fixes the accidental conversion
to vCard.

14.

There are two separate problems with the Find function. (Don't confuse this
with the Search function.)
CASE 1) If the Find function locates a match well into a very long Notes field, it
may not find subsequent matches. We are working on this problem. Either try to use
a different target word to find, or set the Find function to only look in the Address
field. Fixed in version 3.1.3.
CASE 2) If you had more that one ITW file open, and you have now closed the first
file, the Find function may not work. The solution is to quit and re-open the file
that you want. Here's what causes the problem. If you understand the cause, it's
an easy problem to avoid.
i) Launch ITW and open a file and do a Find. It will work.
ii) Now open a second file without closing the first ITW file.
iii) Now close the first ITW file.
iv) Then open the Find window and try it. It will not work.
Here's why -- The Find function labels the first ITW file as Window #1. Then
the Find function labels the second ITW file as Window #2. Then when you close the
first ITW file, the operating system renames the second window as Window #1. The
Find function however still thinks that the second file is Window #2. When you do
a Find, ITW is looking in Window #2 that does not exist any more (since it is now
Window #1), so the Find function reports that nothing was found, which is technically
correct from its point-of-view. If this happens, the easiest solution is just to
quit and relaunch ITW. Or, you can just close the second file and re-open it.
NOTE: Neither Case 1 nor Case 2 can harm your data.

15.

Speed trials with new Intel-based Macs -- A sort of
an ITW file with 10,000 records on a G4 500 MHz PowerMac took 4 seconds. On a new
Intel-based Mac at 2 GHz the same file took 5 seconds. If you have a more normal
number of friends and business associates, you should not be able to notice the slight
decrease in speed. The difference is probably less than 1/10 of a second. (The next
version of ITW will be in Universal Binary so that you can gain the 1/10 of a second.)
Version 3.1.3 is is also much quicker to launch and open a file.

16.

MacBook Pro 17" Computers - There may be an infrequent hardware conflict between
this new Intel-based computers and InTouch With v. 3.1.2. We've only had two reports
of this problem. We do have a new version that fixes the problem, but it is still
in testing. If you have just transferred your files to a new Intel-based Mac using
Apple's Migration Assistant and ITW crashes as soon as it is launched with the message
to either "Cancel -- Report -- Reload," click on Cancel and send
an e-mail message to [This problem cannot affect your data.]

17.

ITW is designed as a stand-alone database for addresses and other free-form information.
It allows the export of data to devices such as the iPod, but not for the synchronization
of changes made with devices such as the Palm. If you want to just transfer data
to a Palm without synchronizing any changes made with the Palm back to ITW,
then click here for instructions.

Version 3.1.1 is obsolete and may not be used unless
you are still using a very old version of the Mac OS -- 10.2.8 only.

v.3.1.1

--

Version 3.1.1 prints the graphics upside down on the envelope. The solution is to
download the free update to version 3.1.2.IF, and only if, you are using OS X 10.2.8 and therefore cannot use 3.1.2,
click here.

Versions 3.0.1 is obsolete and may not be used unless
you are still using a very old version of the Mac OS -- 10.2 and prior.

v.3.0.1

--

Version 3.0.1 was written for Mac OS X 10.2. It has a problem with Panther, OS X
10.3 (and also OS X 10.4). If you place a "tag," such as for "business
phone" into an empty notes field, all notes fields are locked until you quit
and relaunch the program. The problem could be avoided by entering some text first.
The solution is to upgrade to version version 3.1. It is available as a free upgrade.
Note: If you forget to enter some text first, just quit (and save any changes) and
relaunch the program. [This is a display problem. It does not harm your data.]

v.3.0 (Do not use under any circumstance)

--

Version 3.0 should not be in use. Version 3.0 could
have a problem with duplicate pointers within a group. You will know you have the
problem if you set ITW to display a particular group and it says you have several
hundred thousand records in the group. Not surprisingly, this may also cause the
file to open more slowly. The proper fix for this problem is to install version 3.0.1.
If you delete any one of the duplicate records, both the original and the duplicates
will be deleted, so deleting is not a solution. This problem has a very low frequency
rate so you may not experience the problem, but please do not use version 3.0.