The Definitive Guide to IT Service Metrics

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Learn how to integrate IT service metrics into your business and maximize their usage and effectiveness.Our range of courses offers a structured learning path from foundation to
advanced level in the key topics of information security, IT governance, business
continuity and service management. ISO/IEC 20000 is the first international
standard foranbsp;...

Title

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The Definitive Guide to IT Service Metrics

Author

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Kurt McWhirter, Ted Gaughan

Publisher

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IT Governance Publishing - 2012-08-30

ISBN-13

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