What is an electric bike?An electric bicycle also known as an eBike is a bicycle with an integrated electric motor which can be used for propulsion. Also known as Pedelecs, the term "pedelec" (from pedal electric cycle) refers to a pedal-assist eBike with an electric motor and a decent but not excessive top speed. Pedelecs are legally classed as bicycles rather than low-powered motorcycles or mopeds (source Wikipedia).

What is the battery life of a Mark2 electric bike?Every one of our Mark2 batteries comes with a two-year minimum capacity guarantee of 70%. In the unlikely situation it drops below this level, it will be replaced free of charge. With some basic maintenance, the battery will likely last much longer than this.

Is a Mark2 electric bike noisy?No! Our eBikes have a premium quality 250W motor which, although powerful, is barely audible. We want you to look and feel confident on your electric bike, neither you nor anyone else will hear it when you switch to power assisted pedalling.

Is an electric mountain bike more likely to get a puncture?The Mark2 Scrambler electric mountain bike uses Schwalbe’s specially designed eMTB Smart Sam tyre with Double Defence puncture protection, so you can rest assured knowing you’re well covered!

Can I remove the eBike battery?The eBike battery is easily removable with a secure key so you can simply take the battery inside to charge your Mark2. Mark2 electric bikes are also designed to be strong and rigid enough to allow cycling without the battery attached if you choose.

Do I have to pedal an electric bike?It is a legal requirement for electric bikes that power assistance only be applied when the user is pedalling. If you don’t wish to pedal, we suggest a big downhill route.

How fast can I go on an electric bike?You can go as fast as you like (within displayed speed limits) on your electric bike, but the pedal assist will cut out at 15.5mph (25kph) to comply with EU law.

Where can I ride my new eBike?An electric bike can be ridden anywhere a traditional bike can be ridden (only further and with less effort).

What's the range of an electric bike?The Mark2 eBike battery will give you about 30 to 60 miles of use, depending on the terrain. On flatter roads, it will be nearer to 60 miles, while if you are on a very hilly route, the battery will provide around 30 miles of use. The Mark2 eBike motor is only activated when needed so you can cover some very long distances if you wish. In fact you can ride as far as you like, even without the battery!

How do I know which is the best eBike to buy?There is a vast range of electric bikes on the market. We looked at the eBikes available and determined to design a bike that gave you outstanding quality at an affordable price. We believe our electric bikes are difficult to beat.

What if something were to go wrong with my electric bike?You can rest assured knowing that you are covered for two years by the Mark2 eBike guarantee programme. We are very confident of the quality of our electric bikes. For more information, see our warranty page.

How long does the eBike battery take to charge?Your Mark2 electric bike battery will take 4-5 hours to charge from flat. We recommend regular charging for the health and longevity of the battery.

What are the running costs of an electric bike?A charge from empty will cost only around three pence! Electric bikes are a very economical and environmentally friendly form of transport.

How heavy is a Mark2 eBike?The Mark2 Scrambler eBike weighs just 19.2kgs and the X-Cross checks in at 21.1kgs. These are impressively low compared to other eBikes on the market. All Mark2 models have been designed to keep weight to a minimum.

Can I ride an electric bike without power?Yes! The low weight of the Mark2 eBike makes it easy to ride with or without power.

Where should I service my eBike?Mark2 eBikes use standard bike components, therefore you can take it to any normal bicycle workshop for mechanical repairs and servicing.