Support OptionsSolution Technology, Inc. offers top quality support services to our Microsoft Dynamics SL customers. There are a variety of methods for initiating and receiving support services for your Microsoft Dynamics SL installation.

​Primary ConsultantEach customer will have a primary consultant who provides the majority of services. All of our customers always have the option of directly contacting their primary consultant for support requests. Sometimes, the personal touch is the best.

Top Quality Support for Dynamics SL

Telephone Support: (800) 818-0574 x201 or (770) 643-8129 x201​Solution Technology maintains a Microsoft Dynamics SL telephone support queue which is monitored by our team of experts. To initiate a support incident call (800) 818-0574 x201 or (770) 643-8129 x201. You will be prompted to record your name, your company name, your return telephone number and a brief description of your issue. Your support request will be automatically routed to our support team. The first available support representative will contact you and provide assistance. Support requests are generally addressed within 4 hours.

Email Support: ﻿Support@Soltinc.com﻿Solution Technology maintains a Microsoft Dynamics SL email support queue which is monitored by our team of experts. To initiate a support incident send an email to Support@Soltinc.com. Include in your email the following information:

Your name

Your company name

Your contact information

Brief issue description

Your support request will automatically create a ticket in our eSupport ticket tracking system. Our support team will be automatically notified of your request. You will receive and email confirmation of the ticket creation with login information to the eSupport site. This will allow you to track progress on your support incident and provide direct updates. The first available support representative will contact you and provide assistance. Support requests are generally addressed within 4 hours.

eSupport TicketSolution Technology maintains a eSupport ticket tracking system that allows our Microsoft Dynamics SL customers to initiate, update, and track support and services requests. To initiate a support or services request with Dynamic Tech Services, click the following link (Help Serve) and click on Submit a Ticket. You will be prompted to provide your contact information and a brief description of your issue. If you have support documents or screenshots that better explain the issue, you can upload those document and attach them to the eSupport ticket. Your support request will automatically create a ticket in our eSupport ticket tracking system. Our support team will be automatically notified of your request. You will receive and email confirmation of the ticket creation with login information to the eSupport site. This will allow you to track progress on your support incident and provide direct updates.The first available support representative will contact you and provide assistance. Support requests are generally addressed within 4 hours.

Support PortalSolution Technology provides remote connection tools that allow our support representatives to connect to any Windows based computer with an internet connection anywhere in the world. The connections are always secure and encrypted to insure the security and protection of our customers. The customer always invites us to connect, and it is a one-time-only connection. No programs remain active and subsequent connections are not allowed unless a new invitation is provided by the customer.