What if my phone is lost or stolen?

At any time, you can quickly disable mobile banking on your device from within Personal Online Banking. After logging into Personal Online Banking from your computer, click on "mobile." Then, find the respective mobile phone number you wish to disable, click on the "I want to:" drop down box and select the "Stop using this phone for mobile banking." Or you can call us during regular business hours. We can either disable your mobile banking accounts or suspend the service until you confirm the phone is actually lost.

Are there any fees to use Mobile Banking?

There are no fees for using our mobile banking. However, you do need to be enrolled in Personal Online Banking to set up and use mobile banking.

Fees apply if you use the Popmoney or External Transfer services within Mobile Banking. It's also possible you may incur Internet data charges and text/call costs from your mobile service provider and/or Internet service provider. Check your plan for details.

Do I need a special phone?

No. We have developed mobile banking to work with virtually all of today's most popular mobile phones and service providers. You can use our service if you can browse the internet on your phone and/or you have an iPhone or Android mobile device.

Do I need a User ID and Password?

When I view my Accounts, does the balance stated reflect my Current Balance or my Available Balance?

The Balance listed in the overall Accounts screen reflects your Available Balance only. However, to view your Current Balance, click further to view Account Details. Both the Current and Available Balance will be listed within the Account Details screen.

What happens if I forget my password or am locked out of my account?

A user is locked out of Mobile Banking after 3 failed log-in attempts (just like online banking). If this occurs, you are able to "un-lock" and regain access to your Mobile Banking account by accessing the Personal Online Banking login page via a computer and selecting the "Forgotten Password? Reset password" link. Follow the instructions provided to confirm your identity. After you have properly confirmed your identity, you will be prompted to select your new password. Once complete, you will gain immediate access to your mobile/online accounts again. If this occurs during business hours, you may also call us and we'll happily reset your password for you (once we verify it is you making the request).

Why does my mobile banking session "time-out" and how often will this occur?

Will I have to enter my Multi-Factor Authentication (MFA) questions when logging in to my Mobile Banking account?

You will be required to enter your MFA if you forward your custom mobile banking link to an unrecognized browser (such as another phone or computer). You may also be prompted to enter your MFA if there is a software upgrade to your mobile device.

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