Practice Charter

Patient Rights & Responsibilities

You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too.

We will:

Ensure our patients have 24-hour access to medical advice.

Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours or, in an urgent case, the same day.

Work in partnership with you to achieve the best medical care possible.

Involve you and listen to your opinions and views in all aspects of your medical care.

The prevention of disease, illness and injury is a primary concern. The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle.

We would respectfully ask that you:

Let us know if you intend to cancel an appointment or are running late.

Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service.

Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it is ex-directory.

As patients, you are responsible for your own health and that of any dependants. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in their endeavours to keep you healthy.

Freedom Of Information – Publication Scheme

The Freedom of Information (Scotland) Act 2002 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.

Zero Tolerance Policy

The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.

All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives, will be reported to the police as an assault. There is a special GP practice in the area to which violent patients will be referred.

Leaflets

Leaflets and other written information about various illnesses and conditions are available on display in the reception area and from the practice nurses. We do not have any leaflets produced by the practice.