WWRES

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Help

1. Members should login in and new members should initially register and verify* their account, then the booking procedure is as follows:
2. Select from the UK a dropdown airport location or main pickup point.
3. Select your dates and times.
4. Add your email address.
5. Select your age from the drop down
6. Now press the orange "SEARCH" button and you will be presented with a selection of rental choices. (Various dynamic filters are available to allow for further refining of your choice/results.
7. Once you are satisfied with your choice press the "next" button associated with your choice, you will now be asked to enter / confirm your details and any additional requirements you may have, such as a child's car seat etc.
8. Finally tick the confirmation of acceptance for the "terms and conditions" and then press "BOOK THIS CAR". You will now be sent an confirmation email, if you can't see it in your received folder please check your junk mail.

NOTES:

* Verify - You will be sent a verification email to the registered email account, which you must access and execute for your account to be valid and for you to be able to login.

Q. How can I make a change to a booking I have already made?

A. To make a change to a booking follow the next steps:

1. Log back into your account on the site.
2. Once you are logged back in go to the "My Bookings" tab top left and click on it.
3. Your current bookings along with your older archived ones will now be visible.
4. By clicking on the pencil icon you can edit a booking.
5. Your current details are displayed to the top left in the blue area and the refined option on top right.
6. Once you are happy with the changes in the blue area press "UPDATE" and your changes will be saved.
7. To finalise the booking "Refine" your choices if so required and then click on the "NEXT" button of the vehicle of your choice.
8. Please check the following screen, add additional options where required, tick the Terms and Conditions box and press "UPDATE BOOKING"
9. Your Booking is now updated and you will receive a confirmation email in due course.

Q. Can you add extra drivers?

A. Provider's locations allow additional drivers if the following policies are met:

1. Additional driver meets all renter requirements.
2. Appears at the rental counter with the primary renter. Added at the time of rental.
3. Presents a valid driver's license, passport and rental voucher.
4. Presents a major credit / debit card in their name at the time of rental, or meets the locations qualifications requirements.
5. An additional daily driver fee applies for rentals.

The fee will vary by location but averages approximately 10 BP per day per driver based on the location of pick-up

A. Using your login data which is your email address and a password of your choosing log in and review your bookings. Then using the edit button amend the time dates and any other feature you may wish to alter and then submit. After a few minutes you will receive an amended booking form with the updated information. If however, you encounter a problem please feel free to call or email us here at WWRes and we will assist as soon as we can.

Q. Will there be an additional charge if I am late returning the rental vehicle?

A. There is generally a 29 minute grace period for daily rentals. If the vehicle is returned within 2 ½ hours of the time it was rented on a subsequent day additional hourly charges will apply. If you return the vehicle 2 ½ hours or more from the time it was rented on a subsequent day, you will be charged for an additional day of rental.

Please Note: A vehicle that is returned after hours will not be checked in until the next business day. If returning after hours when a branch is closed, the customer is responsible for the vehicle until the satisfactory check in of the rental vehicle the next business day

Q. Does my insurance cover theft and collision?

A. Standard insurance is fully comprehensive for one driver with an excess, the excess varies in different groups, as follows: