Frequently asked questions

AstroShop
> General

Do
you offer personal chart readings?

All Astrodienst reports are personal in that the text you get is
based on your personal horoscope. The reports are computer-generated
- our computers analyse your birth chart and put together a selection
of pre-written text blocks according to a unique evaluation of the
data. The selection is different for each report.
Astrodienst does not offer person-to-person counselling.

Can
I read a sample of a particular report?

Yes, you can. Please, go to the samples
page to see which products are available in which languages, and
to read a sample report.

Are any of the
reports you offer written by a real astrologer or are they all computerised
horoscopes?

Our horoscope content was written by astrologers. The complex rules and procedures
how to recognise important chart patterns and how to translate this information
into the composition of a report were also created by human experts of astrology
and artificial intelligence. The actual work of composing a particular report
is indeed done by computers, as trained by expert humans, continually supervised
by humans, but in the daily work rarely assisted by human intervention.
There is a lot of information on our website to throw more light on these issues:
- an article by Liz Greene about computer
horoscopes,
- an article by Alois Treindl about Astro
Intelligence,
- complete sample horoscopes in many languages. In most samples, the 'Appendix'
section has explanations about how the horoscopes were composed,
- the short company history

In what way is
Robert Hand involved with Astrodienst? Can I contact him for questions
concerning your services?

Robert Hand is the author* of astrological reports and online features we offer
at Astrodienst. He is not involved directly in the services offered at www.astro.com.

Therefore we would like to ask you to refrain from contacting Robert Hand for
any questions or comments concerning products or services at Astrodienst.

* Most of the astrological texts by Robert Hand were written in the 1970s for
the company Astral Research. Astrodienst acquired the company in 1998, and with
it the world-wide exclusive copyrights for the texts. The same applies to John
Townley and Robert Pelletier.