Case Study

Numnuts

Spun out from famed product design firm 4c and with internationally recognised research vets Moderun and CSIRO, Numnuts (Senesino Ltd.) is a 9 year passion product to improve ethical outcomes in sheep farming. By combining a standard rubber-ring applicator with the delivery of local anaesthetic, targeted pain relief is achieved in docking and castration procedures.

Numnuts needed a website that could allow farmers to estimate the cost of numnuts, take reservations for the initial rollout and sell the product in international markets – starting with Australia.

I have used Alan and the team at Contact Digital to develop two websites for us over 10 years. Alan and the Contact Team are 'digital natives' as the internet is constantly in flux, what I think makes them different is they invest a huge amount of time staying current and focused on what is coming. Thus they will design and develop you a site that will last the test of time. Alan's team are 'user-centred' in their approach, they care deeply about making functional websites that work well for their client's customers... you won't find big egos at Contact, just good web developers who know their stuff.

Robin SmithFounder, Numnuts

Numnuts have spent 9 years designing, testing and validating an ethical solution for farmers – allowing farmers to appeal to today’s more ethics focused consumer.

Allowing farmers to build realistic estimates for the cost of Numnuts was key to showing them how cost effective ethical practice is.

This product, having been under development for almost 10 years and offering a genuinely disruptive proposition, required its rollout to be carefully considered. Launching initially in Australia (the largest sheep market outside of China) some key business logic needed to be reflected on the website:

The website would have to capture both farmers (for sales) and vets (for partnerships)

The website would have to offer estimates that farmers could take to vets (as the anaesthetic could not be sold online).

The website would have to support staggered rollouts in multiple countries (Australia first, then New Zealand and the UK).

The website would have to support staggered rollouts in multiple countries (Australia first, then New Zealand and the UK).

For the intial rollout, farmers would be able to reserve units by purchasing $100 of store credit which could then be redeemed once the product went live.

The website would have to integrate into accountancy and EPOS software.

Deliverables

Staggered international rollout of an innovative new product, which injects controlled medicines into livestock and needs to be delivered to some of the most rural locations on Earth is no small task. Here’s what we did:

A new e-commerce website, lightning quick and built in Woocommerce to suport multiple currencies, locations and stock levels.

An interactive estimator tool allowing farmers to understand the cost of numnuts to their business and recieve the estimate as a PDF they can send to their vet.

Simplified local, multi-step mentor application forms designed to reduce as much friction as possible for those looking to become mentors.

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