The Knot All-In-One Wedding Planner - Forum

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The ad said "find your wedding style". No questions were asked regarding style preferences. All questions were designed to sell my info to vendors about when, where, how much I was spending and number of guests. Nothing was helpful and I do not wish to be contacted. I just wanted help figuring out what island beach wedding would fit my style and needs. This was unhelpful and just ****** me off. Again, do not contact me for sales.

Hi! I love the website/app and all of the features. However since I am not based in the US, perhaps you could add an option for us bride-to-be's to change the currency as per the country of residence/ supplier.

though i know it's possible to convert to dollars, but I mean, it makes it easy for us to keep track on the Actual amount/charge/fee.

When listing out vendors and their amenities. It would be helpful to know if they have kosher catering or if they allow outside kosher catering. As a filter to apply when searching your website. "Party Space" has that listed you should add to yours.

I am sure there is a way of adding your own saved photos to the idea boards, but it’s too buried. I stumbled on it once but cannot find that option again. Would also be good to be able to search your images by terms, not only your predefined categories.

We recently discovered that part of our email system was down for about 10 days, which resulted in the loss of many incoming emails. We apologize if your recent email has not been addressed by our Customer Experience Team yet. Our Tech team was able to resolve the issue with our email system earlier this week, and we have recovered a list of email addresses that tried to contact us during this down time. However, the content of each email was not able to be retrieved.

We are so sorry for the delay in dealing with your issue, and the inconvenience this has caused. If you have not already reached out to us again, please resend your request to our team at support@thebump.com and we will review your issue as quickly as possible. Thanks for your patience and understanding!

We look forward to hearing back from you again.
The Bump Team

Dear Bump Members,

We recently discovered that part of our email system was down for about 10 days, which resulted in the loss of many incoming emails. We apologize if your recent email has not been addressed by our Customer Experience Team yet. Our Tech team was able to resolve the issue with our email system earlier this week, and we have recovered a list of email addresses that tried to contact us during this down time. However, the content of each email was not able to be retrieved.

Currently, our RSVP system is set up to allow you to capture a single meal choice from your guests. You can create any named meal you choose and we always suggest you just list the protein option to minimize the selection and keep it simple for your guests.

However, some of our couples are looking for a way for their guests to choose multiple options. Maybe you need them to select their starter, their main dish and then a dessert option. We know having this flexibility is important and we hope that in the future we can offer this on our sites. It is just not something we can add on the fly and we are not seeing it on the Product Development road map for the first part of this year.

Thank you for your understanding and flexibility. If you need assistance in sending your guests an email through your wedding website, to ask for these selections, we are happy to help you look at the 'Email Link' format you find in your desktop.

Currently, our RSVP system is set up to allow you to capture a single meal choice from your guests. You can create any named meal you choose and we always suggest you just list the protein option to minimize the selection and keep it simple for your guests.

However, some of our couples are looking for a way for their guests to choose multiple options. Maybe you need them to select their starter, their main dish and then a dessert option. We know having this flexibility is important and we hope that in the future we can offer this on…

I wish we had the option to customize our wedding website. I found a template that goes alright with our wedding theme, however I would love to be able to remove the border that goes around the photos or at least change the colour. I love how easy it is to create a wedding website with The Knot, but being able to customize it would make it even better! Thanks!

I just spent over an hour writing all of the painfully detailed instructions for our destination wedding on the "Accommodations" section of our wedding website and apparently I accidentally clicked off of the editing box that I was working from and now all of my work has disappeared.

I just died a little inside because it took me so long to assemble all the information and now it's gone. I can't go back, there is no recover button, I didn't even get a warning that I was about to exit the editing box without saving my work before it all just disappeared.

Could you please add a warning pop up "Are you sure you want to exit this editing box without saving your work" on the website pages? Thank you!

I just spent over an hour writing all of the painfully detailed instructions for our destination wedding on the "Accommodations" section of our wedding website and apparently I accidentally clicked off of the editing box that I was working from and now all of my work has disappeared.

I just died a little inside because it took me so long to assemble all the information and now it's gone. I can't go back, there is no recover button, I didn't even get a warning that I was about to exit the editing box without saving my work before it all…

I want all our friends that access our website to see our story and photos, but there should be a way for the address of the venues to be only shown to the quests invited. We have more people coming to our ceremony than our reception and the reception guests need the address, but we don’t want all the ceremony guests to see the address. We’re orderig our invited in bulk so we can’t add both the address to only some of them.

The font on the RSVP form is standard and doesn't match any customized wedding theme. Plus, the font for the actual R S V P letters are barely legible and would be nice if this font could be customized.

Hi There! I am sure you have received many comments regarding this! This idea is extremely unique and I haven't been able to find anything similar for Canada so if you're able to make it happen that would be awesome! Our wedding is in September so sometime this spring or summer...as I am sure it is that easy to do! (kidding) :)
Thanks for reading :)

Thank you for reaching out about The Knot Newlywed Fund. This is still a very new addition to The Knot and we are excited so many couples are looking at using this for their cash registry solution.

Right now, the Newlywed Fund is limited to being linked to US Bank accounts both for the couple and for the guest. This means that a US account is required to set up the fund and a US issued credit card will need to be used to make a gift for a couple.

We are hearing from a few couples and guests that are other places in the world and would love to know when this might open up to their countries and banks. For now, the US banks will be required, but we are definitely looking at an international option and keeping track of where these requests are coming from. This is still a brand new offering for us and we definitely want to make sure it is just right the way it stands before we offer it to a broader range.

Thank you for your understanding.

Enjoy your planning!XOXO,
Meuy

Thank you for reaching out about The Knot Newlywed Fund. This is still a very new addition to The Knot and we are excited so many couples are looking at using this for their cash registry solution.

Right now, the Newlywed Fund is limited to being linked to US Bank accounts both for the couple and for the guest. This means that a US account is required to set up the fund and a US issued credit card will need to be used to make a gift for a couple.

We are hearing from a few couples and guests that are other places in the world and would love to know when this might open up to their countries and banks. For now, the US banks will be required, but we are definitely looking at an international option and keeping track of where these requests are coming from. This is…