franchomelendez The staff was very nice and helpful, and gave us advice even before asking for it. The price is very reasonable, we got a triple studio instead of the double we booked, so more space! Note we stayed during the very end of September, so it's medium/low season. We payed by card with no problem, which is not very common in Greece at the moment.
The hotel is far from Heraklion, but well connected by bus and there are very good indications in the website. Amoudara is a touristic area Ideal if you are going to the beach, but not very interesting otherwise.
The only but would be Internet, which was only good in the lobby.

Rob and Z Pretty good value and the breakfast was great (especially the greek yoghurt!). Room was cleaned daily and had a balcony wifi, and satellite TV, but air con/heating is an additional 4 euro per day which seemed a little steep - though we didn't really need it anyway so wasn't an issue. Location ok- around 20mins on the local bus into Heraklion. The beach very close. Staff pretty friendly. We arrived pretty early and were able to have breakfast quite soon after we arrived which was nice. There was some kind of mix-up with our room - we had booked a double room originally but it wasn't ready and we ended up with a twin. Fridge in the room was really handy. Brett, the English guy who manages bookings and does breakfast was quite friendly and happy to give tips on how to get to places of interest, but made a few comments about people coming to breakfast right before it finishes (pretty common in all the hotels we've been in), eating a lot, and asking for maps which he doesn't have as "nobody ever returns them".. strange as you are usually allowed to keep maps provided to you, and it's not difficult to make photocopies. On one of our last nights the clocks changed for daylight saving, so we missed breakfast the next day as nobody at the hotel advised guests of the change or put up a sign which would have been quite helpful (other guests also were unaware of this change and apparently nearly missed their flights). Also noticed Brett's rather acerbic response to somebody else's review... Overall would recommend the hotel if you want to be within easy reach of the airport and don't mind being a bit further away from Heraklion center.