September 2016

09/30/2016

When running in Navisworks and you are moving or panning, etc. the model parts of the model copy itself showing up as a conglomerate of little boxes. Even the View Cube becomes unreadable as a bunch of small boxes.

This is a graphics card/driver problem.

You have a few options.

1) Keep trying newer and / or older drivers for your graphics card to see if it works. Yes, sometimes you have to use an older driver.

2) Obtain a new card and driver that is recommended by Autodesk. Unfortunately Autodesk doesn't have current information about graphics cards for Navisworks at www.autodesk.com/hardware, so we don't know which one would be best to have installed.

We've received a few calls now about the Utilities for Civil 3D where the IMAGINiT tab doesn't appear. If you manually load the .cuix, it shows, but then it give an error "unknown command" when clicking on a button.

Here is how we resolved it:

Log into to Windows under an administrator account.

Turn off the UAC (click the Windows Start button and type UAC and hit Enter or click the Windows Start button, click in Search and enter UAC and hit Enter.)

Reboot (best practice but not always necessary)

After you reboot, then run Civil 3D

Go into Options and expand out the support file search paths and ensure it includes these 3 paths.

What the .CUIX stores:(taken from the help file) the .cuix stores any customization of the user interface including, Ribbon, Menus, Toolbars, Workspace settings and tool Palettes.

To save a copy of your CUIX:At the command line type OPTIONS to bring up your Options dialog box inside your Autodesk Software. On the files tab expand Customization Files then expand Main Customization File. The path you see under Main Customization File is where your CUIX is stored. Navigate to that path using a Windows Explorer. Typical default path is:

Copy and paste your softwares customization files to a safe place like your "My Documents folder so they will not be deleted while properly uninstalling your software. i.e. ACAD.cuix, ACAD.mnl, ACAD.mnr, ACAD_UK.cuix, and the ACAD.BAK.cuix. Not sure what these files are for click here to read more about them or look them up in your software help menu.

To export your current profile:From your OPTIONS dialog box go to the Profile tab. You will know what Profile is current because at the top left hand corner of the options dialog box it will say Current Profile: and your profile name.

From the Available Profiles list click on the current profile and then click the Export button. Save your .arg in the same folder as you saved your cuix files. You can name your .arg the profile name or you can give it another name it doesn't matter.

6) Boot up in Diagnostic Startup mode with the Windows Installer service enabled. This is the cleanest methods available.

How to boot up into Diagnostics Mode

To boot up into Diagnostic Startup with the Windows Installer Service

enabled.

1) Ensure you’re logged in with Administrator permissions and select the Windows Start->Run and enter MSCONFIG and hit Enter.

a) If Normal is already selected, then select Diagnostic Startup. Select the Services tab and put a check in the box for Windows Installer.

b) If Selective Startup is selected, then you will need to first make note of what Services and Startup options are enabled or disabled. Select the Services tab and write down all the Services that are not checked, then do the same on the Startup tab. This will allow us to get back to your custom startup after we're done.

2) Click Apply, then click Close.

3) Reboot the computer and login with the same credentials (login name) as when you ran MSCONFIG.

4) Put the DVD in (or run the setup from your download) and perform the install.

5) Reboot and login with the same credentials (login name) as when you ran MSCONFIG.

b) If Selective Startup was selected in step 2 above, then select Normal Startup and go to the Services tab and uncheck, or deselect, the services per your notes. Then select the Startup tab and deselect the startup items per your notes. Then click Apply, then Close and reboot.

7) Login with the same credentials and test the program. If it runs, we’re done! If it doesn’t, then give us a call at 888-389-3042 and have your IMAGINiT support contract number handy.

Disclaimer: If your cui or cuix is from an older version of software they might not migrate up correctly and cause your software to crash or display odd behaviors. This is due to the different platform changes over the years and will result in you needing to recreate any customization you need. This includes toolbars, menus, ribbons, tools, lisp routines, and custom content.

Within your newly installed software open up the Custom User Interface dialog box.

Type CUI at the command line. This will bring up the Customize User Interface editor.

Select on the Transfer tab and notice that you have two panels that say "Customization in Main File" on the left and "Customization in New File" on the right.

You will be working on the right panel and copying items from right to left.

From the Right side click on the Open icon and navigate to your acad.cuix and click the open button.

The path to the .cuix file may vary for different OS or version of your software, a quick way to find that path would be to go into options within your software, you can do this by typing OPTIONS at the command line. Go to the Files tab and expand "Customization Files" you will then expand "Main Customization File", this will be where your .cuix files are located. View this photo Click here to read more about .cuix files.

Once you load the .cuix will now see on the right panel, all the workspaces, menus, toolbars and various other content.

Expand any of the content that you would like to copy over and using your shift key, select all the items and drag and drop them into the same category on the left side.

This will add those items to your "Main Customization File".

When you are finished click on the Apply button and click on the Customize tab to continue.

Within the "Customization in All Files" panel, click on the workspace that is set to Default (current) and click on the Customize Workspace button in the panel on the right.

You will now see back on the left side, all the items below the Workspaces will have check boxes. You will expand the categories and check everything you would like to show on your interface. When you are done selecting all that you want click the "Done" button from the "Workspace Contents" panel.

Click the Apply and OK button to get out of the Customize User Interface. You will need to verify that your workspace is currently set to save any changes you make within the Workspace Settings. You can verify this by either typing WSSETTINGS at the command line or click on the Gear icon in the lower right side of the interface.

Inside the Workspace Settings dialog box make sure the "When Switching Workspaces" is set to Automatically save workspace changes. Click the OK button to close the Workspace Settings dialog box.

In order for you to view your menus and not your ribbon you will need to type MENUBAR and set it to 1 then type RIBBONCLOSE to turn off the ribbon.

09/26/2016

When you try to launch Civil 3D 2017 it's giving you Unhandled Exception errors like the screen shots below and after you click ok it still won't launch. These errors wore addressed in Civil 3D 2017 SP1.1 to see what was all addressed in this service pack please take a look at the readme file which is always recommend you read. You can get this service pack either through the Autodesk Desktop App. or for the link below. If you happened to install service pack 1 for Civil 3D 2017 before Autodesk pulled it you'll need to uninstall it before you install service pack 1.1

Recently an Autodesk Vault Pro 2015 workstation that had the Vault Pro 2015 Add-in for Microsoft Office 2013 installed, reported that although the Add-in loaded and provided an 'Autodesk Vault' tab in Outlook 2013, the tool icons in the panel for that tab were grayed out and non-functional.

For Vault 2016 products, the Vault Add-in for Microsoft Office is included as an option during the installation of the Vault client. Vault 2016 supports Office 2010 (SP2) and Office 2013 SP1.

For Vault 2017 products, the Vault Add-in for Microsoft Office is included as an option during the installation of the Vault client. For the Vault Office Server, its installer is accessed from the Vault Server installation opening screen under the 'Install Tools & Utilities' link. Vault 2016 supports Office 2013 SP1 and Office 2016.

The ultimate solution for the grayed out tools was to remove a conflicting program called TeamViewer which is a remote access utility.

Once TeamViewer was uninstalled, on at least two workstations that previously showed the tools grayed out, they now worked as designed.

On one of the workstations, reinstalling the TeamViewer client still allowed the Vault tools to work.

Note: By an apparent coincidence, a similarly named application called Teamcenter from Siemens, was also reported to cause the grayed out Vault icons in Outlook as discussed in this Autodesk discussion thread. Removing the Teamcenter Plugin for MS Office was reported to have resolved the grayed out Vault tools.

Update - September 2016

Another installation that did not have either TeamViewer or the Teamcenter Plugin for MS Office installed also saw the grayed out icons for the Vault tab in Outlook 2013. (They were accessible in Excel and Word, however, from Office 2013).

What resolved this case was to uninstall and then reinstall Vault Office on the server. Then uninstall and reinstall SP1 for Office 2013. Then it worked. For reference, here is the link for Microsoft Office 2013 SP1.

Note: This case was with Vault Professional 2017 and Microsoft Office 2013.

You can confirm if you need the Plant 3D OE by viewing the details in the Scene Statistics with the .nwf file loaded. If the statistics are long, you can copy and paste into Notepad and search for 'object enabler'.

If you see this message, 'Missing object enabler for application ""PnP3dStructureObjects' in the Scene Statistics, then check if you have 'Autodesk AutoCAD Plant 3D 2017 Object Enabler' installed as shown in the Programs and Features in the Control Panel.

If it's already loaded, then double click it, select 'Add or Remove Features' then uncheck and click Update for Autodesk Naviswork Manager. Then return to the same location and load it again.

Symptoms

If you are running Clarity tasks which require the links such as PDF, and the task is either failing or printing without the links because it can’t find the drive.

There are circumstances where the drive is mapped via a login script, so even though you can see the mapped drives connected through windows explorer, if you open Revit you will see that the mapped drives are disconnected.

Note

You can verify if Clarity has access to the drive by going to Tasks/Task Servers in the Clarity web portal. Under Server Drives you can see what is available.