General Motors Reviews and Complaints

1.9
(216 reviews)

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CAR WONT START SERVICE ANTI THEFT STARTING DISABLED--5 TIMES TOWED AND 5 TIMES INTO BUICK DEALER NEW ANTI THEFT MODULE AND NEW BCM (LATER FIND OUT REFURBISHED) 2 NEW WIRES AND ONE NO EXPLANATION WE ARE BACK TO NEEDING ANOTHER ANTI THEFT MODULE 3 MONTHS INTO THIS CAR NOT RUNNING MORE THAN TWO WEEKS AT A TIME HAVE TALKED TO GM CUSTOMER SERVICE AND WAS TOLD USED CAR NO WARRANTY NOOOOO HELP REALLY...CAR HAS TO GO TO YOUR DEALER SERVICE DEPT FOR REPAIR AND YOUR DEALER MECHANICS CAN'T FIX GREAT REPRESENTATION OF YOUR PRODUCT I TALKED TO ANOTHER LOCAL MECHANIC AND HE CLAIMS GM WONT DISCLOSE INFORMATION REGARDING ANTI THEFT SO HE CANT HELP I AM 150 MILES FROM ANOTHER BUICK DEALER SO TRYING TO FIND SOME KNOWLEDGEABLE MECHANIC WITH A CAR THAT WONT RUN IS GOING TO BE ROUGH GM YOU SUCK DO YOU NOT HAVE A FIX FOR THIS PROBLEM WOULD LOVE SOME HELP

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00

Review

#620832
Review #620832 is a subjective opinion of poster.

Reason of review

terrible customer relations

Loss

$10000

Preferred solution

Let the company propose a solution

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Apr 05, 2015samkour07

General Motors in Revere, Massachusetts - GM Sold me a Lemon!

1.0

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GM is the worst company I ever dealt with! I leased a new 2013 Chevrolet Malibu 2LT W/EASSIST Sedan 4 Door, VIN # xx280 July 2, 2013. Buying/Leasing a car is a major purchase and I want a car that would be problem free and reliable. I gave GM a chance but I wish I never bought this car! Since I leased this car, I had and still have several of issues with a rear noise coming from the window and bumper falling off. I brought the car to the dealership over 20 times. I took much time off from work for service drop off and pickups. The car has a history of issues and I exhausted my attempts, I called GM and asked for help after service said “don’t bring this back here for this issue”. GM customer service was NO HELP and I was forced to use the Massachusetts lemon law. After I contacted the service team, the dealership service told me they will stand by my side so GM can buy the car back the car or replace it. I was misled and left in the dark when this matter became reality, the issues were described as “minor” by the dealership. I was shocked by this outcome and not sure why this happened. To be honest, I’m not trying to make matters worse but I want a reliable car that I’m paying for. GM is not going to do anything about this after the dealership lied. I have a car that is bad and still 18 month left on the lease. I tried to get out of this lease but I can’t afford to and forced to keep this car. This is the worst experience I ever had with any company, how can a company run with dishonestly and built the worst cars ever made? I leavened and will NEVER buy a GM as long as I live. Please do you save yourself and buy something else! I hope no one will experience what I been through! Best of Luck! Sam

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20

1 comment

AnonymouspulltypeApr 06, 2015#968373

When should you lease a car? NEVER

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00

Review

#618109
Review #618109 is a subjective opinion of poster.

Cons

Run around for warranty work

Lemon

No customer support

Reason of review

Poor customer service

Loss

$18000

Preferred solution

Full refund

Tags

Lemon auto

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Mar 25, 2015PissedConsumer613313

General Motors - Review in Auto category from Vancouver, British Columbia

2.0

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I have a 2011 Acadia. I've always been a big supporter but I quit!!! Within one year I had a recal, took it down wow I was told it needed new struts my two neighbours needed same thing at same time for same suv????? When I called they said " oh the Acadia is known for that!!!" Why is this not a recal!?? Why don't they tell you before you buy??? Crooked is what I would say!!!!! I'm buying a ford next time!!!!!!

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00

Review

#613313
Review #613313 is a subjective opinion of poster.

Reason of review

Bad quality

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Mar 23, 2015NelsonBugher

General Motors in Maple Heights, Ohio - New truck Broke Down

1.4

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Bought a new GMC HD 2500 Denali Diesel70,000 dollar truck. it broke down a month later in the beginning of Dec of 2014. its now end of March 2015, and still don't have a replacement. this has been the worst experience I have ever had with a new vehicle. it broke down 600 miles from where I live, and they gave me a hard time about getting into a hotel, then again when I asked for a rental to get around in till they fixed the truck ,which they never did. took three days to get a rental while I sat in a hotel. now they have made excuse after excuse about taking care of this, because of some big shot attorney at GM Henry has mad this impossible. will not get back to anyone won't answer emails. he thinks he is above everyone and don't seem to care about us. I have to keep making 1000 a month payments. on a truck I don't have. my own dealership give me truck to use ends up the same one I traded in for the one that broke down. had traded it for a reason nothing wrong with it just didn't work for what I need it for. thing Is they said there not going to get all there money back from GM for all the rentals. thanks to them GMC of Beachwood Ohio or my business would go down, and I would loose everything. bought the new truck to help with my business Have been a GM man all my life and have bought a lot of new trucks and this experience has mad me think about ever getting another one .

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2 comments

AnonymousgabyvasApr 02, 2015#967245

I want the authorities to Investigated to the gas station so they cant tell me way my car started on fire from back with out a reason. Thank you I forget to put this in the other comment that y write before station the gas is located in Georgia Ave Aspen hill next to the taco bell. Please call me if wants to know happen any of the authorities if they concern about this tipe of issues that way I m making public so something similar dont have to repeat with nobodyelse

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AnonymousgabyvasApr 02, 2015#967236

last year I went to a gas station here at Georgia Ave in Silver Spring Md is next to the Taco Bell , after I put gas I star driving for about 3miles when my car start burning from back undernit where the rigth side off the bumper never happing something like this before in my life to me .I dont Know what tipe of additives this people put in to the gas that cause the fire in my car.

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I took my car in for service on 3/20/15 and I dealt with Zanfra (dark hair) and I have never felt so uncomfortable. I need a shuttle ride and she made it seem like it was such a big ordeal. If it was such a big ordeal they should not offer a shuttle. She gave me such attitude and there is no team work. She has such a bad attitude and her language and how she talks about other customers in front of other customers is not a good business practice to have someone with such an attitude working with customers. I have never been someone where, where an employee was talking about customers like that. She also complained how Joe lets everyone do what they want and maybe he needs to work out here an deal with these customers. The shuttle drive was very nice and made me feel welcome and when I was leaving a lady with blonde hair said if I ever need anything to call her. I bought my car here and bring it in for service and never experience what I experienced. I will now find another dealership to have my car service. VERY POOR SERVICE!!!

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00

Review

#611278
Review #611278 is a subjective opinion of poster.

Cons

Customer service

Reason of review

Poor customer service

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Mar 17, 2015PissedConsumer609343

General Motors - Car Review from Londonderry, New Hampshire

My problem started almost immediately after purchasing a brand new 2012 equinox. for some reason my check engine light was constantly illuminating on my dash. Dealer told me to check & make sure my gas cap was secured tightly. I did, but it did not fix the problem. After many visits back & forth to my dealer the light was still on. They never fixed the problem. Instead they humored me by resetting the code for the light which would be back on within hours. I was told recently that a simple diagnostic test would have put some light on my never ending issues over 2 years ago. Instead my car started consuming oil at an outrageous rate & again i was told it was normal. Being down 3-4 quarts of oil between oil changes is NOT normal. So i have to check oil every time i get gas & add constantly. Finally i suggested an oil consumption test to my dealer after reading several reviews regarding the same issue they agreed. also let the service manager know about my engine light again & was told it would be taken care of. My car was done in about an hour and a half, well the oil change anyway. Shockingly enough that engine light is still on. Was sent home. Called service manager again & he said to bring it back. I did just that on tuesday march 3rd. Clearly it was reset and not fixed again because it was back on the following morning. I went back to the dealership after driving my children to school and was told that after doing a diagnostic test which i suggested that my car was unsafe to drive because the pistons, rings, chains, valve stems etc where bad. Thank you for allowing me to drive an unsafe car with my young children in the back seat for over 2 years. And forget about contacting the corporate office. They are a bigger joke than the product they put out. Unless you want to waste several hours, days or weeks in my case dont hold your breath for a call back. They are unprofessional and pathetic liars who DO NOT want to be inconvenienced to help you with any issues or concerns.

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Comment

10

Review

#609343
Review #609343 is a subjective opinion of poster.

Reason of review

Damaged or defective

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Mar 17, 2015PissedConsumer609327

General Motors - Car Review from Londonderry, New Hampshire

Bought a brand new 2012 equinox. Have had issues from the begining. my less than 3 yo car with less than 50k miles just had the engine rebuilt. ( pistons, rings, chains, valve stems etc.) Was told from GM repairs happen... seriously way to stand behind your product GM. Have consulted many mechanics along with an attorney who all agree it was a manufaturers defect and poor engine design that has caused all my issues. Now i have wasted over $23k and this car that isnt worth the less than $10k owed on the loan. Have been calling GM corporate office since March 4th and still no return call from my senior advisor "serena" as of today the 17th. After 31 phone calls i was told yesterday afternoon by a manager "sharena" that unfortunately serena was unavailable to speak with me because she was on another call. I stated i would appreciate a call back immediately when she was off the phone and the managers response was that it was almost 6pm and serena only works until 6. Again my call was not returned. I dont know if being arrogant and unprofessional is a job requirement at GM but if it is its the only thing you have done correctly. You should be embarrased at the people representing your company and product.

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I bought a Pontiac Solstice GXP, kept in maintained on schedule, and in the garage when not being driven. I've had nothing but problems, and the dealerships in my area break 2 things every time they fix 1. I've had an engine light for months, and replaced part after...

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If you are considering the purchase of a 2015 Yukon XL Denali, read this before you write a check to the dealer. GM has a customer service department that will document your vehicle issues but don’t expect them to do anything more than look for service bulletins and...

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00

Review

#606012
Review #606012 is a subjective opinion of poster.

Pros

Faulkner gmc and buick

Cons

No customer support

Gm executive offices

Reason of review

Damaged or defective

Preferred solution

Full refund

Tags

2015 Gmc Yukon Denali

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Resolved

Mar 05, 2015electric1

Resolved: General Motors - Porter chevrolet newark de

2.0

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Update by user Apr 04, 2015

Car is fixed and I am very satisfied with GM and Porter once again.

Original review posted by user Mar 05, 2015

To whom it may concern, I am writing this letter in regards to my total dissapointment with Porter Chevrolet and Chevrolet in general. I took my car there as always with no problems to get a air bag recall fixed. My wife picked the car up and everything was good for a few days and the a air bag message light comes on. She once again returns the car and was told they cannot duplicate the problem and to come pick the car up. Once she leaves the dealership and gets home the light once again appears. Now we are getting close to the end of my extended warranty of 70,000 miles. She once again returns for a oil change and tire rotation and the air bag message and they have the car for two days. While the car is there I receive a phone call from Porter explaining to me that they have someone there that wants to purchase my car and that they could put me into a new 2015 traverse exactly like the one I have for the same payment or even less. I agreed to proceed to see what kind of deal I could get. I receive a phone call later that day and was told that they could put me in my new traverse for $450.00 per month and $9,000.00 down and they were going to do me a favor and pay off my wifes car for $14,000.00. This car is garage kept and has no dent, dings or scratches and I did my research and this is the price of a car that is in poor condition and has not properly serviced. I recently just put new brakes and tires and a new steering rack into this car. Myself and the salesmen went back and forth and I politly told him I will have my car fixed and be happy with that. I called Jim the Porter service Manager to check on the status of my vehicle and he told me that they have fixed it and had a technician out driving the vehicle to make sure there are no further problem and they were going to check again to make sure there are no more codes and they will call me in a couple of hours, While we were talking on the phone I was receiving another call from Porter Chevrolet. Once Jim and I hung up I played my message and it was a service advisor telling me that my car is done to come pick it up. If the car is out being test driven how can it be ready to be picked up? so I call my wife to let her know and we pick the car up and drive the 6 miles back to our house. My wife left Friday night 2-27-15 for New York about 2hrs after picking the car up and once she was on her way the air bag light comes on and now it will not go out. I cannot tell you how disappointed I this matter. I have owned Chevrolet trucks with getting new ones about every 3yrs since 1999 and finally convinced my wife to purchase a Chevrolet product after owning nothing but Hondas and Isuzu products. Her oponion is on the fence at this point and mine to affter the way this matter is being handled. This is not only a inconvenience but a total let down on the service and a major insult from the salesman. Please see pictures below documenting air bag light and mileage. Thank you, Dave Cole Superintendant Furness Electric 302-218-7171 - cell 302-392-3741 - office 302-392-3740 - fax dcole@furnesselectric.com