Uber Not paying surge but charging the customer

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Well-Known Member

Have had this happen a few times now where in the middle of a surge not getting surge rates. Even though it's on the offer card. This time had done a screen shot showing in a surge area. Customer brought up that they are being charged a surge but no surge pay.
Sorry to hear your
concern regarding
the surge.

Currently, we are
facing an issue
that preventing
the drivers to
receive a surge in
the trips which are
eligible to receive
the multiplier (if
any). We are

currently working on it.

So all just a hunch the amount Uber us collecting is not what they are reporting to us. The extra money they collect is going somewhere. Guess not to us.

Kinda funny they are having issues on Super bowl Sunday. Just letting you all know. The extra amount would have been mabey two bucks. Looks like Uber app off for tonight it's all Lyft tonight for me. At least they don't screw with you so blaintently. Be safe all.

New Member

All you fools defending on the Uber app to give you surge. As I have done for the past 4+ years, track the surge using the rider app or the 3rd party apps. If it says 4x, it means 4x.And anything over 2x and 10 miles means I get the surge adjustment

I am in a market with the flat surge but as it has always been, tracking the rider side keeps everyone honest.

CA drivers, if the request says you to be paid X amount and you are not, my recommendation is that you screenshot the requests coming in. Or even screen record your rides.

You all can keep on chasing points and trusting a company that has messed over drivers for years and Uber will continue to do this type of crap. If you want surge, logoff and position yourself where you know it’s gonna surge.

Member

Hey uberpilot. I experienced the same issue but luckily I caught it after super bowl Sunday and seen the mistake on the very first ride that it had happened on. I called Uber and of course at that time they didn’t have all the calls regarding this situation so they did nothing and continue to do nothing but send out a pointless email about acknowledging the situation.

From now on when you accept a ride that is a surge with multiplier, don’t screenshot the ping it is useless. What I do is after I accept the ride I click on the icon just above the green start Uberx button that would show the name and reasons to cancel. If it shows the multiplier by the riders name then I screenshot that and take the ride. I’ve had instances where I would accept ping with multiplier and then check the icon and no multiplier next to name so I immediately cancel and move on. @@@@ UBER!!

Member

This is what you take a screenshot of. Uber would have to pay you properly for the ride. It shows the riders name and the multiplier. If Uber doesn’t want to pay it out properly then they’re even shittier than we thought

Member

Part time gig for me. And after 3 years driving I know when to work and where to be to maximize my earnings. Anting around middle of the day, yea, you and the 1,000 other drivers are going to be making <$15/hr most likely.

It's all market based. What is happening in one market is not = to other markets. Uber and Lyft here in Utah have been fighting it out for market share for over a year now. They pop bonuses and extras every week. And not the lame $1 extra per ride you see in many markets. They typically start at $3 per ride and go up from there.

And then here in Utah you have snow. Ski season. Sports/Concerts. Conventions. Good airport volume. Many things to capitalize on driving. Are other markets as good? <shrug> I read many posts about January being very slow for drivers and now CA is saturated with the changes AB5 is making. In Utah. January is my best month of the entire year.

Are there days I'm scraping around trying to bring in that $10-15/hr? Sure. Those are the days I call it early and go spend time with the wife and family. Part time gig for me, so if I have a bad day so what.

And nothing like capitalize on a good festival to bring in a very nice chunk of change. Nope, this isn't normal, but take advantage of opportunities when the arise. And I certainly didn't make this money from "base fares". The "bonus" on the Lyft money is all PPZ. 25% of the earnings.

But, if I was a full time driver, I would be out making bank off today's snow day. Wasn't going to drive today, but if it's still rolling deep red all over Salt Lake and Park City tonight, I'll go capitalize and maximize the earnings.

When our surge was the fixed dollar amount here in cali, surge worked. Where I am at from 12:00 to about 3:00 am the over 10 buck surge was normal. Now since we went back to the multiplayer, no surge. At least not for me. Customer is paying surge rates and us not getting paid for it along with false reporting to us not reflecting the correct amounts is messed up. The other messed up thing is getting a follow-up message just like the one others have posted saying they have not resolved the issue yet only to be told when calling that no problem exsistts with surge.
For me I try and due less and less Uber. When I do I just make sure my ass is ready for the @@@@ery. at the end of the day Uber still makes some money so as a contractor the game continues to play out. Must say the offer card info we get now in addition to not having an acceptance rate number and a flat percent charge for fees is a nice feature. Would Still take a Lyft over Uber. Good to know this has happened to others. Is wrong and not going to have it piss me off any longer. Just won't be burning fuel to get to any area with a surge anytime soon.

Well-Known Member

Trump is real. Which I voted for him and continue to vote for him. I hope he gets rid of all undocumented people in this country so companies like Uber can start to pay the money that citizens of this country deserve.

Post automatically merged: Feb 3, 2020

I made $400. You should be much smarter than that. I'm only driving for Uber for 4 weeks.

Same here. When they brought back multiplier surge I kept getting pings in 2x - 3x surge zones that offered for example 10 bucks for a 3 mile, 15 minute trip - base rate fares - so ignored them all. My acceptance rate tanked and now my account's been throttled. I get one ping per hour if that, and when one does come through it's likely to be a $3 - $5 Pool offer.

Well-Known Member

At least Uber offers a surge. Lyft still charges riders surge pricing during peak periods, but passes none of it onto the drivers. I don’t understand why people here still drive for Lyft when it’s busy.

anytime I see an Uber surge, even one dollar, my Lyft app stays off.

for all the complaints about Uber, it seems they are being as fair as possible with rates/sharing.

Well-Known Member

You guys are working for Uber. Like the guys posting 'made $500 a day' Not real Uber drivers. Uber is a huge huge company. They have people like you to lie and attract drivers. I used to work for a gig company like that. I know how it works. You guys are hired from a 3rd world country to posts things like that for $0.50/hour

Surge is a lie. Proven 10000 times befor. I tried at least 20-30 times just myself if that surge works or not. Complete BS.

Go continue working for Uber as a forum poster with fake data. Good job.

Well-Known Member

Have had this happen a few times now where in the middle of a surge not getting surge rates. Even though it's on the offer card. This time had done a screen shot showing in a surge area. Customer brought up that they are being charged a surge but no surge pay.
Sorry to hear your
concern regarding
the surge.

Currently, we are
facing an issue
that preventing
the drivers to
receive a surge in
the trips which are
eligible to receive
the multiplier (if
any). We are

currently working on it.

So all just a hunch the amount Uber us collecting is not what they are reporting to us. The extra money they collect is going somewhere. Guess not to us.

Kinda funny they are having issues on Super bowl Sunday. Just letting you all know. The extra amount would have been mabey two bucks. Looks like Uber app off for tonight it's all Lyft tonight for me. At least they don't screw with you so blaintently. Be safe all.

Well-Known Member

When given a pick-up on the other side of a surge, I never get the maximum sticky surge. Last night I was at the top of a mountain dropping off, the surge on the only road down was $3.75. The next ride I accepted got paid $1.25 extra even though I drove right over the top of the surge (to be clear, I saw that it was only paying me $1.25 before I accepted , but it seems weird because I knew I would drive right over the top of the $3.75 surge pricing listed)
I had a choice to decline the ride and drive closer, but I didn’t want to hurt my AR.
I think the same thing happens when accepting new rides in a surge area while you’re still on the current ride. They are paying us some surge, but not the correct surge had we just drove over the dollar amount prior to accepting.

The only problem is they'll take their fees out first so it'll leave you with pretty much nothing. The only way to get around that from what I hear is to refund the entire ride. Again you're making nothing but so is the company.

At least Uber offers a surge. Lyft still charges riders surge pricing during peak periods, but passes none of it onto the drivers. I don’t understand why people here still drive for Lyft when it’s busy.

anytime I see an Uber surge, even one dollar, my Lyft app stays off.

for all the complaints about Uber, it seems they are being as fair as possible with rates/sharing.

Active Member

Have had this happen a few times now where in the middle of a surge not getting surge rates. Even though it's on the offer card. This time had done a screen shot showing in a surge area. Customer brought up that they are being charged a surge but no surge pay.
Sorry to hear your
concern regarding
the surge.

Currently, we are
facing an issue
that preventing
the drivers to
receive a surge in
the trips which are
eligible to receive
the multiplier (if
any). We are

currently working on it.

So all just a hunch the amount Uber us collecting is not what they are reporting to us. The extra money they collect is going somewhere. Guess not to us.

Kinda funny they are having issues on Super bowl Sunday. Just letting you all know. The extra amount would have been mabey two bucks. Looks like Uber app off for tonight it's all Lyft tonight for me. At least they don't screw with you so blaintently. Be safe all.

Had a $8.00 surge so I sat and waited about 10 min. Eventually I got a call right across the street so I accepted the call and a few seconds later a error message though cant remember as it went away quickly. When the app reset the surge was now a $1.50? I called Uber and they were so thankful for bringing it to there attention. After 30 min on the phone I just gave up because I am not going to get anywhere so now I dont feel bad about declining calls I dont want or are to far away.

Well-Known Member

Had a $8.00 surge so I sat and waited about 10 min. Eventually I got a call right across the street so I accepted the call and a few seconds later a error message though cant remember as it went away quickly. When the app reset the surge was now a $1.50? I called Uber and they were so thankful for bringing it to there attention. After 30 min on the phone I just gave up because I am not going to get anywhere so now I dont feel bad about declining calls I dont want or are to far away.

New Member

Here in SW Florida, as of this past Friday, they capped surges with X all the way down to $4 (for what was previously $12-$13 level) and completely eliminated multipliers. But never fear for Uber corporate... they are still charging the riders the same surge and multiplier rates. Just giving us $2-$4 for our hard work.

So ya, lol, guess I won't be working the bar scene anytime soon. Back to the longhaul grind.