#45 Rumford Hospital

As of 2002, Rumford Hospital is a Critical Access Hospital, thus guaranteeing reimbursement from the federal government closer to the actual cost of providing care for patients insured under the Medicare and Medicaid programs.

Highlights: An impressive 88% of patients surveyed reported that they were given information about what to do during their recovery at home by staff at Rumford Hospital.

#42 Mount Auburn Hospital

Founded in 1886 as the first hospital in Cambridge, Mount Auburn provides a number of clinical services to area residents, including cardiac catheterization, laboratory services, rehabilitation services, and specialized services for men, women and seniors.

Highlights: At Mount Auburn communication shines—82% said nurses always communicated well, and 83% said the same of doctors.

#38 Mayo Regional

This critical access hospital originally opened in 1935 at the homestead of Col. Edward J. Mayo, who willed the property to the town of Dover-Foxcroft for use as a hospital. The facility recently built the Mayo Resource Center addition that includes space for physical therapy, occupational health, business offices, medical records and conference space.

Highlights: Mayo's highest marks were earned for its cleanliness—88% said their room was always clean.

#37 Speare Memorial

Speare Memorial Hospital is a 100,000 square foot critical access hospital located in the heart of New Hampshire between the scenic Lakes Region and the White Mountain National Forest. Speare Memorial Hospital is “up the hill” from Main St. Plymouth’s downtown area and adjacent to Plymouth State University.

Highlights: Doctors and nurses alike make sure they communicate well with patients--89% said their doctors always communicated well, and 86% said the same of Speare's nurses.

#36 Mt. Ascutney Hospital

Founded during the Great Depression, Mt. Ascutney is a non-profit, hospital and healthcare provider and recipient of the national and prestigious Foster G. McGaw Prize for Excellence in Community Service. It recently added a rehabilitation unit and a therapeutic pool, creating a niche that serves a wide region.

Highlights: Cleanliness is paramount at Mt. Ascutney—95% of patients said their room was always clean.

#35 Monadnock Community

The major strength of MCH, a Critical Access Hospital offering Medical, Surgical and Intensive Care; Obstetrics; Pediatrics; and Mental Health services, is the ability ot its physicians and staff to offer extensive services utilizing state-of-the-art technology, while maintaining the personalized care of a community hospital.

Highlights: Great communication at MCH got the highest marks from patients--84% said nurses always communicated well, and another 84% said the same of doctors.

#31 New England Baptist

New England Baptist Hospital (NEBH) offers nationally recognized expertise in orthopedic surgery, and is the official hospital of the legendary Boston Celtics, and has provided services to U.S.Olympic teams, elite athletic associations and individual elite athletes. But based on the responses, every patient is treated like an elite athlete.

Highlights: The overall patient experience at New England Baptist was incredibly positive—90% said they would definitely recommend the hospital to another person.

#30 Calais Regional

CRH serves Northeastern Washington County with an approximate population of 14,000 from Topsfield to the North, Wesley to the West and Eastport to the south. It is the largest employer in Calais, employing more than 200 people.

Highlights: CRH’s highest marks were earned for its staff’s communication skills—90% of patients said they were given information about what to do during their recovery at home.

#28 Roger Williams

Located in one of Providence’s oldest neighborhoods, Roger Williams is a community-owned and governed health care organization that provides some of the most advanced specialty care currently available.

Highlights: RW's highest marks were earned for its staff’s communication skills—86% of patients said they were given information about what to do during their recovery at home.

#25 Down East Hospital

This acute care facility offers state-of-the art technology and specialty services almost unheard of in a small rural hospital. It serves the need of our immediate community in Machias and all of Washington County, bordered by New Brunswick to the northeast and the Bay of Fundy.

Highlights: Down East's highest marks were earned for its staff’s communication skills—87% of patients said they were given information about what to do during their recovery at home.

#24 Women and Infants

One of the nation’s leading specialty hospitals for women and newborns, Women & Infants is the ninth largest stand-alone obstetrical service in the country with nearly 8,400 deliveries per year. In 2009, Women & Infants opened what was at the time the country’s largest, single-family room neonatal intensive care unit.

Highlights: Stellar communication is a hallmark at Women and Infants—82% of patients said they were given information about what to do during their recovery at home.

#21 Martha's Vineyard

Since its incorporation in April 1921, Martha's Vineyard Hospital has been committed to delivering high-quality, compassionate medical care to each and every member of the Vineyard's year-round and seasonal community, as well as all who visit.

Highlights: The overall patient experience at Martha’s Vineyard Hospital was incredibly positive—83% said they would definitely recommend the hospital to another person.

#19 Miles Memorial

This award winning full-service community health care center provides high quality health care services for the people of Lincoln County, Maine. In 2011, Miles was named one of the three top rural hospitals in the country for providing safe, top-quality care.

Highlights: Miles's highest marks were earned for its staff’s communication skills—89% of patients said they were given information about what to do during their recovery at home.

#18 Cary Medical Center

This acute care hospital is well known for its patient-centered services, the hospital and its staff have won numerous state and national awards for quality in both customer service and clinical performance—including being listed in the top 2% of hospitals in the United States for health information and patient safety technology in 2006.

Highlights: Doctors and nurses alike make sure they communicate well with patients--85% said their doctors always communicated well, and another 85% said the same of Cary's nurses.

#16 Clinton Hospital

Clinton Hospital is a 41-bed nonprofit, acute care community hospital. The mission of the hospital is to deliver high-quality, comprehensive services to the local and extended community with excellence, compassion and competence. Organized in 1889, Clinton Hospital has been a member of UMass Memorial Health Care since 1998.

Highlights: The overall patient experience at Clinton Hospital was incredibly positive—85% said they would definitely recommend the hospital to another person.

#15 Parkview Adventist

The first modern medical facility built in the Midcoast area, Parkview opened its doors on July 12, 1959. Since that time, Parkview Adventist Medical Center has continued to grow and meet patient needs through technological advancements, adding more comprehensive services.

Highlights: Parkview's highest marks were earned for its staff’s communication skills—91% of patients said they were given information about what to do during their recovery at home.

#14 Grace Cottage

Grace Cottage Hospital is an inpatient facility for acute and rehabilitative care. It is equipped with a 24-hour emergency department for critical care treatment, a hospice suite, rehabilitation department and state-of-the-art laboratory and radiology departments.

Highlights: Great communication at Grace Cottage got the highest marks from patients—88% said nurses always communicated well, and another 88% said the same of doctors.

#12 Redington Fairview

Redington Fairview is a critical access facility that provides health care for more than 30,000 residents living in Somerset County - its primary service area, which extends from Skowhegan to the Canadian border. The hospital continues to grow and add services to meet the needs of its population.

Highlights: The two "C's"—cleanliness and communication—defined Redington Fairview's top ratings. Among respondents, 84% said the nurses always communicated well with them, and 85% said their rooms were always clean.

#11 Stephens Memorial

Part of Western Maine Health, which in turn is part of MaineHealth, Stephens Memorial Hospital is a non-profit community hospital with a history of providing high-quality, affordable health care to the people of western Maine.

Highlights: Stephens Memorial's highest performance in patient response was communication-based—85% said that their doctors always communicated well with them.

#10 Blue Hill Memorial

Blue Hill Memorial Hospital (BHMH) is a critical access hospital offering primary and selected specialty health care services. Mrs. F.B. Richards donated the original hospital in 1922 in honor of her daughter, Katharine. Nearly 90 years later, the hospital is the largest employer in the region and an affiliate of Eastern Maine Healthcare Systems.

Highlights: Cleanliness is a premium at Blue Hill Memorial Hospitall, as 89% of patients said their room as always clean.

#9 Westerly Hospital

The Westerly Hospital is a 125-bed hospital featuring private patient rooms that provides Washington (RI) and New London (CT) County residents a wide array of medical, surgical, laboratory and rehabilitative services using state-of-the-art technology in an intimate, community hospital setting.

Highlights: Communication is key at Westerly Hospital—83% of patients said they were given information about what to do during their recovery at home.

#7 Millinocket Regional

MRH is a not-for-profit, Critical Access Hospital that serves as the primary care facility for the communities of Millinocket, East Millinocket, Medway and the surrounding territories.

Highlights: Top ratings across the board distinguish Millinocket Regional, but standouts include 86% of patients saying their doctors always communicated well with them, and 86% saying that their rooms were always clean.

#6 Newport Hospital

Founded and funded by Newporters in 1873, Newport Hospital began as a 12-bed cottage hospital on donated land, and now has 129 licensed beds. In 2011, the hospital received its second consecutive designation as a "Baby Friendly" hospital by the World Health Organization and UNICEF.

Highlights: Newport’s highest marks were earned for its staff’s communication skills—86% of patients said they were given information about what to do during their recovery at home.

#5 Miriam Hospital

Founded in 1926, Miriam Hospital is a private, not-for-profit hospital, with a history of providing superior patient care. The hospital is staffed by more than 870 physicians, approximately 50 full-time house staff (medical school graduates), a nursing staff of 500 and more than 2,300 employees.

Highlights: The overall patient experience at Miriam Hospital was incredibly positive—83% said they would definitely recommend the hospital to another person.

Highlights: Great communication at Charles A. Dean Memorial Hospital got the highest marks from patients—89% said nurses always communicated well, and another 92% said the same of doctors. Furthermore, 90% of patients said they would recommend the hospital to a friend.

#3 Mount Desert Island

Mount Desert Island Hospital serves a close-knit island and surrounding communities through its critical access facility in Bar Harbor and a network of health centers across Mount Desert Island—all designed to provide comprehensive health care for residents and visitors. When care is needed off island, they expedite that process and then, as recovery begins, provide compassionate personal care that welcomes the returning patient home.

#2 Fairview Hospital

An affiliate of Berkshire Health Systems, Fairview Hospital has been the center of healthcare in the southern Berkshires for nearly a century. A federally-designated Critical Access Hospital, Fairview provides a full range of primary care services, including 24-hour Emergency Department, surgery, obstetrics, rehabilitation, cardiology and a comprehensive list of diagnostic services including state-of-the-art diagnostic imaging and laboratory services as well as therapeutic and prevention programs that address the health needs of the community.

Highlights: This hospital that dedicates itself to compassionate care has much to crow about, particularly the work of its nurses, who 91% of respondents said always communicated well with them (the highest ranking in the Top 50).

#1 South County Hospital

An independent, non-profit, acute-care hospital in Rhode Island, South County Hospital offers the latest advances in technology and a comprehensive range of medical and surgical services to its patients.

Highlights: Great communication is a hallmark at South County--85% of patients said their doctors communicated well, and 85% said their nurses did. Additionally, 91% of patients reported that they were given information about what to do during their recovery at home.