Summary

Posted: May 7, 2020

Role Number:200169273

Experienced cross-functional leader to drive customer strategies related to risk, payments and fraud initiatives on all of Apple's products: the App Store, iTunes Store and iBooks. Working collaboratively with product marketing, finance, treasury, legal, finance, engineering and more in establishing the strategic direction and business objectives. Ensuring product advancement and operational execution exceeds the customer experience levels Apple is widely known for.

Key Qualifications

Recognized leader with two to five years of management/supervisor experience fraud and payments experience

Insight into global payments, online commerce and/or digital products

Knowledge working with Latin American financial institutions and payment platforms preferred

Experience supporting partners from a business perspective

Clear understanding of a great customer experience and what differentiates Apple

Hardworking willingness and agility to learn new technologies and spaces

Ability to work with data sets and business intelligence tools to provide business-focused recommendations

Solid track record of running multiple priorities in a cross-functional environment

Highly skilled at presenting ideas and acquiring support

Excellent verbal and written communication skills

Experience collaborating with engineers and data scientists

Description

Business Development
Stay apprised of the customer payments industry in relation to risk and fraud
Explore new global payment initiatives and expansion opportunities world-wide
Work with third parties to craft solutions that meet the needs of customers
Maintain strong business relationships with key partners
Resolve key business terms with payment partners in connection with treasury, legal and finance, as well as provide assistance with contract negotiations
Product
Establish a clear risk strategy that aligns with Apple’s overall payment and product strategy
Extensive knowledge of Apple digital platforms and products, including strategic direction, to ensure all markets world-wide are appropriately considered
Understand and evaluate payment options for appropriateness in different markets
Define product requirements clearly with dedication to the best customer experience
Develop fraud and risk measurements for existing payment methods to resolve opportunities for improvements to drive usage
Collaboration
Work with all facets of Apple, as extensively as needed, to drive payment initiatives
Collaborate closely with data science, government affairs, legal, security and fraud prevention to optimally handle risk and compliance
Collaborate with engineering and IS&T on technical feasibility and performance requirements
Coordinate with finance and treasury to ensure financial impacts are modeled and understood
Provide insights to marketing and public relations when launching new solutions
Understand production support and customer support processes and service levels for any payment related customer facing issues and ensure timely resolutions

Education & Experience

BA or BS in business, business management, finance or criminal justice preferred
Proficient in Spanish

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