This error most commonly appears when attempting to restart or shut down the computer. To work around this error, you must temporarily disable the service or.

If you receive a connection error when attempting to install or activate MATLAB or another MathWorks product, even if your computer is connected to the internet.

Reasons why you might receive the error message – "Active Mark installer has stopped. Internet Explorer not active or is not the latest version; Flash Player via Internet. Our game windows/installers are connected to IE and require the latest.