(i)
Payment(s)
totaling five hundred dollars must be received within sixty days of the mailing
date of the notice issued in accordance with paragraph (D) of this rule;
and

(ii)
The debtor must agree in writing to repay the balance
of the claim.

(2)
Any payment
which the county agency receives in response to the notice issued in accordance
with paragraph (D) of this rule shall be credited to the claim proposed to be
referred for offset. The county agency shall enter the repayment information
into the statewide automated eligibility system on the day that the repayment
is received. When the claim balance is more than five hundred dollars, a
payment of less than five hundred dollars will not prevent or cancel the offset
action.

(1)
Have a
nationwide toll-free telephone service available to the debtor during the
agency's regular business hours. The county agency's toll-free telephone number
and mailing address shall be printed on all notices issued to
debtor.

(2)
Verify the debtor's identifying information before
discussing the claim with the individual.

(3)
Comply with the
federal taxpayer information safeguarding requirements described in rule
5101:9-9-25 of the
Administrative Code.

(4)
Complete a requested review on a claim that has not
yet been referred to the TOP in accordance with rule 5101:4-8-30.1 of the
Administrative Code.

(5)
Submit the JFS 07430 "Offset Programs Referral
Cancellation/Refund Request" (rev. 2/2012), to the Ohio department of job and
family services within one business day of the determination that a referral
should be canceled.

(G)
What happens
when the amount of the offset exceeds the amount of the claim?

When the amount of the offset exceeds
the amount of the claim, the debtor shall be refunded the difference between
the unpaid amount of the claim and the amount offset.