1. Thecus ID/DDNS need access internet to update, please ensure NAS have correct IP configuation able to access internet, as like GATEWAY & DNS most filled and correct.2. The NAS Thecus ID page blank or gray out means NAS connection to ThecusID server, please be patience for remote connection.3. If need to check the Thecus ID status, please visist following page. http://thecusid.thecuslink.com/mythecusid/4. Thecus ID is a DDNS service too, thus you could choose other DDNS service to instead, as like NO-IP is a free DDNS service, since you configure completed and the application usgae same with Thecus ID.EX:Thecus ID = xxxx.thecuslink.comNO-IP DDNS = xxxx.ddns.nethttp://xxxx.thecuslink.com:9800 = http://xxxx.ddns.net:98005. Even NAS would check & update Thecus ID every 10~20 mins. According from network infrastructure, if your route have DDNS server support, here we recommend configure & use the DDNS from your route would be faster and rid off the gap about DDNS update.