About Your
Dashboard

This
section describes the features on your dashboard and how to use them. The
dashboard is the home page of the administration site and provides several
displays and graphs of key monitoring features.

The dashboard includes
the following sections:

System messages—One
or more system messages appear in a bar at the top of the page. Three types of
system messages might appear at the top of the page:

Warning—Indicated by a red bar. Warning messages indicate the
system is in a special state. For example, maintenance mode.

Information—Indicated by a blue bar. Informational messages that
notify you of important information. For example, these messages might inform
you that a first-time tutorial is available or display the status of a disaster
recovery procedure.

System Monitor—This
section displays the system status and time stamp and includes the following
subsections:

Status—Indicates
overall system status, Good or Down.

Meetings in
Progress—Select to open the
Meeting
Trend page that displays the total number of participants and
meetings on your system over a specified period of time. You can select the
following:

1 day—By
default, data for the previous day is displayed. Use the date selector to
select a single day during the preceding six-month period.

1 week—By
default, data for the previous week is displayed. Use the date selector to
select a single week during the preceding six-month period.

1 month—By
default, data for the previous month is displayed. Use the date selector to
select a single month during the preceding six-month period.

6 months—The
previous six-month period is displayed. The date selector disappears since you
have selected the maximum period.

Time of
day—To view meetings that occurred during a specific time of day, mouse over
the graph and select the desired time.

Usage—Displays
the current participant count both as a percentage of total resources and the
number of participants. You can select the Usage graph to open the
Meeting
Trend page. You can select a point on the Participants or Meetings
graphs to show the Meeting list for the time slot specified on the graph.

Alarms—Displays
the alarm threshold settings you have configured. By default, alarm thresholds
are displayed as a percentage. Select
Number
# to change the alarm information to numerical data. Alarm
thresholds are displayed in the System Monitor section in graphical form and on
the
Alarms page in numerical form. You can select the
graphs in the System Monitor section to view the Resource History page for the
alarms that you have configured. See
Viewing Your Resource History for more
information.
You can
configure alarms for the following:

Meetings In
Progress—Indicates when current meetings are experiencing issues.

Usage—The
total number of users currently using the system.

CPU—Shows
the value of the one virtual machine in the system with the highest CPU usage
out of all virtual machines in the system.

Memory—Shows
the value for the one virtual machine in the system with the highest memory
usage.

Process
status—Displays the performance of several key system features. The status of
each feature is described as Good, Fair, or Down.

Video

Audio

Web Sharing

Recording
(appears if you have configured a storage server)

Start/Join
Meetings

For video, audio,
and web sharing, monitoring is performed on each client-server connection based
on a threshold defined for the corresponding parameters used to determine
status of a meeting. An alert is sent to from the meeting monitoring agent to a
meeting monitoring receiver if one of corresponding parameters from a client
connection goes beyond the threshold. Most of the settings are measured in
milliseconds.
For web sharing,
additional criteria is added to determining meeting status. This criteria
includes a minimum of three alerts from the same connection within three
minutes with one third or more of the total number of participants experiencing
the same issues.
For telephony
issues, the meeting status is based on the severity of the error.

The guidelines for
process status are as follows:

Good—All
services on your system are operating.

Fair—Your system
is operating at reduced capacity. Periodically recheck your system. If it is
still displaying a status of fair after 48 hours, contact the Cisco TAC for
assistance. See
Using the Support Features for more
information.

Down—All
services on your system are not running. Contact the Cisco TAC for assistance.
See
Using the Support Features for more
information.

System
Backup—Displays the time and date that the last backup was taken. It also
notifies you if the backup failed and the date of the first backup attempt if
one has not been created yet.

Note

Only appears if
you have configured a storage server.

System—Displays the
maximum number of users on your system, the version number, product URL, and
the number of user licenses. If you are using a free-trial edition of Cisco
WebEx Server, this section also indicates how many days are remaining in your
trial period when there are 30 days or less. Select
View
More to go to
Managing Your System.

Settings—Displays
your current system settings including the maximum number of participants
allowed in each meeting, audio type, whether or not video and mobile features
are enabled, and Single Sign-On (SSO) status. Select
View
More to go to
Configuring Settings.

Viewing and Editing
Alarms

Procedure

Step 1

Sign in to the Administration
site.

Step 2

Select
Dashboard >
Alarms.

The
Alarms page appears displaying the current alarm
thresholds.

Step 3

Select
Edit.

The
Edit
Alarms page appears. Select
Percentage % to view the alarm threshold as a
percentage or
Number
# to view the alarm threshold as a number. The default setting is
Percentage %.

Step 4

Select the check
boxes for the alarms that you want enabled and select the interval for each
enabled alarm.

Option

Description

Meetings In Progress

Displays the
meetings in progress threshold.

If set
to
Percentage %, move the selector bar to set from 2 to
99 percent.

If set
to
Number #, enter a number from 2 to 99 percent.

Default: Selected with an
interval of
one hour.

Usage

Displays the
current system threshold.

If set
to
Percentage %, move the selector bar to set from 2 to
99 percent.

If set
to
Number #, enter the number of users.

Default: Selected with an
interval of
12
hours.

CPU

Displays the
current CPU threshold in MHz.

If set
to
Percentage %, move the selector bar to set from 2 to
99 percent.

If set
to
Number #, enter number of MHz.

Default: Not selected.
Interval is
one hour.

Memory

Displays the
current memory threshold in GB.

If set
to
Percentage %, move the selector bar to set from 2 to
99 percent.

If set
to
Number #, enter the number of GB

Default: Not selected.
Interval is
one hour.

Note

The
Memory gauge shows an approximation of the memory used by the one virtual
machine that has the highest memory load. When the gauge is in the red zone for
a short periods of time, it is not an indication that the system is in a
critical state or that it needs immediate attention. High memory use might be
an indicator that there are other system performance issues that should be
addressed. If memory usage exceeds 90 percent for a long period of time, we
recommend that you review the vCenter memory usage and CPU statistics. If those
statistics are found to be out-of-range, consider modifying your system to
reduce the load.

Network

Displays the
current network bandwidth threshold in Mbps.

If set
to
Percentage %, move the selector bar to set from 2 to
99 percent.

If set
to
Number #, enter the number of Mbps.

Default: Not selected.
Interval is
one hour.

Storage

Displays the
current storage threshold in GB. The maximum storage threshold is calculated as
(the total space – recording buffer size). The size of the recording buffer
depends on the size of your user system (50 user, 250 user, 800 user, or 2000
user system), the number of Cisco WebEx meetings held, and the length of the
recorded meetings. Larger user systems (800 and 2000 user systems) require more
storage to accommodate larger database backups. In general, plan to provide
enough storage space for three backup files. See Recommended Storage for Backup Files for details.

If set
to
Percentage %, move the selector bar to set from 2 to
99 percent.

An email is
sent to administrators when an alarm exceeds a threshold. The interval is used
to suppress multiple alarms within the specified time to avoid sending too many
emails about the same issue. The interval for each alarm can be:

One hour

Six hours

12 hours

24 hours

Step 5

Select
Save.

Your alarm
settings are saved and the
Alarms page is updated with your changes.

Viewing Your
Resource History

Your resource history
contains detailed graphs for each alarm configured on your system. The current
values for
meetings, participants, and storage are shown in the right-side
panels. See
Viewing and Editing
Alarms for more information on the alarms you can configure.

You
can view your resource history by selecting the alarm graphs on the
System
Monitor window. See
About Your Dashboard
for more information. For example, select the CPU graph and the
Resource
History window appears.

You
can select a network graph on the
Resource
History page to open a
Network
History graph. Your
Network
History graphs display the network bandwidth usage for several
categories. You can also select any of the following categories to see their
bandwidth consumption displayed on the graph:

Voice connection
using computer

Teleconference

Web Sharing

Video

If
you have a storage server configured, you can select the Storage box in the
right column of your
Resource
History or
Network
History page to see a
Storage
History graph. This graph shows how much space has been used on your
storage server.

Use the
From and
To fields to set the time period for the meeting
trend information and for the meetings displayed in the Meetings list.
You can select
a point on the Meeting Trend graph to list the meetings on the Meetings list
that occurred during the time slot specified on the graph. To view meetings
that occurred during a specific time of day, mouse over the graph and select
the desired time. The Meetings list shows the total number of meetings that
occurred during the selected time period, the meeting topics, hosts, numbers of
participants, and the state of the meeting. You can sort each column of
information in the Meetings list, and the meetings are displayed in order by
state: In progress, Ended, and Not started.

Note

Meetings
scheduled before midnight and extending to the following day are displayed on
the graph by the meeting start date.

If a
meeting is disconnected due to a system problem and then reconnected, it is
counted twice on the Meeting Trends graph.

Meeting
trend data for one-month and six-month views is based on Greenwich Mean Time
(GMT) and is therefore not accurately displayed over a 24-hour period. For
example, if your system hosts 200 meetings during a given day, the database
records the occurrence of those meetings based on GMT and not local time.
Meeting trend data for one-day and one-week views are based on the user's time
zone.

The Meeting
Trend graph is updated with your new settings.

Note

The display
of future meetings on Meeting Trend might be delayed up to 24 hours.

Step 4

(Optional)Select the date
using the calendar tool under the graph. Check the
Show
future meetings checkbox to display future meetings on your graph.

The Meeting
Trend graph is updated with your new settings. You can mouse over Meeting Trend
to display information for a particular time. For example, [2 pm, 3] means
there were 3 meetings in the time period of 2:00 pm to 3:00 pm.

There is an icon
between the Time range selector and the Meeting Trend graph to show or hide the
Meeting data list. These data points are the same as shown on the graph. They
are made accessible primarily for the benefit of users with a keyboard and
screen reader.

For 24-hour time
range, the data for passed and in-progress meetings are in 5 minute intervals.
Future meetings are in one-hour intervals. When the time range is greater than
24 hours and less than one week, all data points are in one hour intervals.
When the time range is larger than 1 week, all data points are in one day
intervals. Past and in-progress meeting data are shown in green. Future
meetings are shown in orange.

Step 5

(Optional)Select the
Participants or
Meetings graph for meeting information including the
following:

Status

Meeting
Topic

Host

Participant

State

Enter search
terms in the field above the table to filter the meeting list. The meeting list
can be sorted by selecting the header of the key column.

Step 6

The current
system status is displayed in the right column of the page.

System status
can be

Good—All
services on your system are operating.

Down—All
services on your system are not running. Contact the Cisco TAC for assistance.
See
Using the Support
Features for more information.

Step 7

Select the alarm
status box in the right column to see the
Resource History for the alarms.

Using the Meetings
in Progress Chart to Address Meeting Issues

When you receive an
email indicating that there are issues with meetings, perform the following
steps to determine the cause.

Procedure

Step 1

Select the link
in the meeting issue email that you received.

Step 2

Sign in to the
Administration site.

Step 3

On the
Dashboard, select the
Meetings
in Progress chart.
The
Meeting
Trend page displays.

Step 4

Select the far
right edge of the graph to open a detailed table showing the status of each
current meeting.

You can use the
detailed information presented in the table to help determine the cause of the
issue described in the email you received. Select the Meeting Trend at the data
point corresponding to the time when the system reported meeting issues. For
example, assume that at 10:00 a.m. an email was sent reporting meeting issues.
Go to the dashboard and select the 10:00 a.m. data point on Meeting Trend. The
meeting list shows the details for those meetings. Meetings with performance
issues are displayed in the Status column in red or yellow.

About Maintenance
Mode

Many configuration
changes require that you put your system into maintenance mode. Maintenance
mode shuts down conferencing activity so you need to schedule your maintenance
windows to ensure minimal down time for your users. The Maintenance Mode button
is present on all pages in the administration site.

After you determine when
you want to put your system in maintenance mode, select the
Email
Users feature to notify your users in advance that they will be
unable to join or host meetings during the maintenance window. See
Emailing Users for more
information.

Putting your system in
maintenance mode does the following:

Closes all current
meetings.

Disconnects all
users from those meetings.

Prevents users from
signing in from web pages, the Outlook plug-in, and mobile applications. Emails
are automatically sent when the system is taken out of maintenance mode.

You must put your system
in maintenance mode to perform the following tasks:

Each of your virtual
machines has a console window that indicates when it is in maintenance mode.
You can open the console windows in your vCenter inventory bar (for
navigation). The console windows provide the URL of the system, type of system
(primary, high availability, or public access), type of deployment (50-, 250-,
800-, or 2,000-user system), and current system status including whether
maintenance mode is on or off and the time and date of the status change. The
time displayed is configured in your Company Info settings. See
Configuring Your Company Information for more information.