Javette Hines

Citi has focused on supplier diversity since the 1970s, said Javette Hines, the company's head of supply chain development, inclusion and sustainability.

"But as we globalize, we want to make sure we have a more inclusive title and role," she said. That is why the word "inclusion" was added to her job title in 2016. "It's 'inclusion,' not diversity, because it makes us inclusive of all diverse aspects" of the communities that Citi serves, such as Aboriginal people in Canada and Afro-Brazilian populations in the U.K., she said.