Your satisfaction is our long-term pursuit and upmost concern. Once your package has arrived, we encourage you to open and check to make sure that the items that we made meets your requirement. If you are not 100% satisfied with the quality of your purchase from Dreamhomedecormd.com you can return or exchange your items within 7 days from the delivered date. We are not responsible for any lost item. *For your consideration, items as wall stickers, and custom made items can't be returned or exchanged.