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Hidden Tracks: Stories from BART

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Show Info:
Welcome to BART's new podcast series "Hidden Tracks: Stories from BART." Our podcasts will give you an inside look at BART, the San Francisco Bay Area's rapid transit system that carries an average of more than 430,000 passengers on a typical weekday. This is your source for stories about the people who make the system work and our riders.

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Most Recent Episode

On the front line of customer service: Station Agents see it all

Nov 8, 2017
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23 minutes

Station Agents are the face of BART for many riders but the position might be one of the most misunderstood in the agency. On the latest edition of our podcast series "Hidden Tracks: Stories from BART" we take an in-depth look at Station Agents and the challenges they face on the job. Great customer service is the goal and many times Station Agents must respond to the unexpected. The new podcast explores the various responsibilities Station Agents handle every day and features an extended interview with veteran Station Agent Felicia Wallace-Briscoe.
Read the transcript here: https://www.bart.gov/news/articles/2017/news20171128