General FAQ

Q:

How long will it take to get my order?

A:

Most items ship either the same day or the next business day and orders usually arrive within 7 business days from the date of shipment. Once your order is shipped, you will receive an email from us to track your shipment. Some items are not immediately available, and can take up to a week to ship out. If there is any further delay on your order, we will contact you. Most of the time, we are able to offer an alternative product to prevent shipping delays. If you would like to find out if the product you are interested in is in stock, please contact us

Do you perform installations? Can you recommend someone to install my system?

A:

We are an online retailer and do not install any products. We are not affiliated with any local contractors and cannot recommend any. We suggest that you research your install company and choose one that is reputable, licensed and insured. Also, make sure that any company you choose will follow all local and state building codes. Many times, this can be determined by their willingness to pull a permit.

Cost can vary greatly depending on your location, time of year, experience of contractor, difficulty of installation and many other factors. Some companies are able to offer you a quote for installation right over the phone.

Yes, provided the equipment is installed by a licensed HVAC contractor adhering to all applicable federal, state, and local codes, policies, and licensing requirements. This is only to ensure that the products you purchase are suitable for your home, and that any warranty issues are not the result of improper installation.

Technical FAQ

Q:

What does BTU stand for?

A:

A British Thermal Unit (BTU) is the amount of heat energy needed to raise the temperature of one pound of water by one degree Fahrenheit. This is the standard measurement used to state the amount of energy that a fuel has as well as the amount of output of any heat generating device.

You might want to imagine it this way: Take one gallon (8 pounds) of water and put it on your stove. If the water is 60°F and you want to bring it to a boil (212°F) then you will need about 1,200 BTUs to do this.

The Seasonal Energy Efficiency Ratio (SEER) is the most commonly used measure of the efficiency of a consumer central air conditioning systems. The SEER rates how many BTUs an air conditioning unit will remove for each watt of electricity consumed. The higher the unit's SEER rating, the less you spend on operating costs. Federal law mandates a minimum SEER of 13 for all new residential air conditioning units.

The Annual Fuel Utilization Efficiency (AFUE) is the most widely used measure of a boiler or furnace's heating efficiency. It measures the amount of heat actually delivered to your house compared to the amount of fuel that you must supply to the furnace. Thus, a furnace that has an 80% AFUE rating converts 80% of the fuel that you supply to heat -- the other 20% is lost out of the chimney. Note that the AFUE refers only to the unit's fuel efficiency, not its electricity usage.

Not necessarily. All of the complete systems we offer will both heat and cool your home. Generally, they will all cool in the same manner. Please see our Glossary of Terms for the difference in how an air conditioner, heat pump and gas furnace provide heat.

Tax Credit & Rebates FAQ

Q:

Do the products that I purchase from your website qualify for tax credits?

A:

Many of the products on our website do qualify for federal tax credits. Please make sure to check the most recent requirements from the EPA to ensure that your purchase will qualify. Click here for more information regarding federal tax credits.

In the past, the IRS has directed taxpayers to use form 5695, Residential Energy Efficient Property Credit. Taxpayers are not required to file anything more than the form, but are instructed to keep records of their installation.

A tax credit applies against the taxpayer's liability. A tax deduction applies against a taxpayer's income, lowering the adjusted gross income and possibly moving the taxpayer to a lower tax bracket. Tax credits have a greater benefit to the taxpayer. With a tax credit, if the taxpayer owes $1,000.00 in taxes and has a tax credit of $300.00, their liability is reduced to $700.00. If they owe nothing, they can expect a $300.00 refund.

You may qualify for other local or federal rebates and incentives. To check your area, you can visit the Database of State Incentives for Renewables & Efficiency. They have created an easy to follow resources to show you what other rebates or incentives you may qualify for. To visit their website, just Click here for more information.