We remodeled our complete upstairs of our ranch home with 1400sq. of 3/4" Ash . We could not be more pleased with this product. We were able to get a great price and the installation went smoothly. We were thinking about putting quarter round around three tile areas we did but when I saw how nice the reducer looked, there was no comparison. Love it, Love it, Love. p.s. The staff at the Syracuse store could not have been more accomodating. Thanks

Our lisbon cork floor was installed alte Sept 2011. By DEcember some spaces were appearing between tiles. NOw there are several places where the gaps are more than 1/4" thick- why and can this be fixed?

Yes it can. With proper installation and care this flooring will last for years in this application.

Are you “READY” for your Hardwood Installation?*R-ead and understand the installation instructions completely before you begin.E-very natural wood floor product and the subfloor it is to be installed over needs tested for moisture content. A-cclimate the flooring material to its new environment.D-o use the proper moisture barriers recommended for the product installed.Y-es you need to maintain the proper temperature and humidity levels after the flooring is installed.

*Five simple steps for your installation success.

You can find complete care and installation instructions on the product page by clicking on the specs tab and then clicking on - Installation Guide.pdf Thank you for your question.

Answered on 1/24/2012 by customer care 2

Q:

how is it for the bathroom and how do you clean it as in sweeping in moping

Due to the excessive moisture present in a full bath we cannot recommend any of our natural flooring or laminate products for this application, I would suggest one of our vinyl Tranquility products. We have a 2mm peel and stick and now a 4mm click together product that can go in full bath areas or where moisture is a concern.We can only recommend our Bellawood Floor Cleaner, or cleaners that are safe for water based urethane finishes. Never use any polish, wax, oil soaps or cleaners that add shine to the floor. Thank you for your inquiry.

Not recommended or practical because of it's construction. Great for floors, not for stairs.

Answered on 12/29/2011 by Tech & Install

Q:

I have installed the Cassatt Cork flooring and now need to seal using the recommended water based polyurethane. Would Bona Mega sealer be appropriate to use? Do I need to prep the flooring before application?

We recommend using a floor grade water base polyurethane to seal the cork after installation. Since the Bona Mega Sealer is not our product, it would be best to check with Bona regarding prep and its recommended application.

Answered on 12/6/2011 by Customer Care1

Q:

Is this a veneered or homogeneous product? If it is veneered are any of the cork floating floors homogeneous?

Despite today's advanced technology, water spills, dirt and other abrasive substances can damage a wood floor's finish. Location, traffic patterns, how often the floor is vacuumed and cleaned, children and/or pets are all factors that influence wear and durability.You can find complete installation instructions on the product page by clicking on the specs tab and then clicking on - Installation Guide.pdfThank you for your inquiry.