Rated 4 out of 5 by TechContractor916 from The setup was straightforward but sometimes it required a re-syncing of tokens.Valuable Features:It's used for basic two-factor authentication.Improvements to My Organization:It improved security.Room for Improvement:The software tokens are a huge improvement over hardware tokens but it could be cheaper.Use of Solution:I've used it for over 10 years.Deployment Issues:It's difficult to distribute to remote end-users, and two-factor authentication is difficult for some users to grasp. Our initial deployment was hampered by a flawed management approach and lack of knowledge.Stability Issues:No issues encountered.Scalability Issues:No issues encountered.Customer Service:Customer service was rarely used.Technical Support:Technical support was rarely used.Previous Solutions:There was no previous solution used.Initial Setup:It was straightforward.Implementation Team:It was implemented in-house which was a huge mistake on our part.ROI:We've not calculated this as we were mainly concerned with security.Cost and Licensing Advice:It was expensive initially, but day to day costs are minimal.Other Solutions Considered:No other options were evaluated.Other Advice:Get a vendor team or consultant to assist implementation.Disclaimer: I am a real user, and this review is based on my own experience and opinions.

Date published: 2015-05-26

Rated 5 out of 5 by HelpDeskMgr095 from The setup admin guide is spot on but the installation could be more flexible.Valuable Features:It allows users to authenticate using two-factor authentication, which is becoming more and more of a regulatory requirement.Improvements to My Organization:It has streamlined the process of authentication, which has resulted allows for less calls to our Service Desk/SOC for password resets.Room for Improvement:It could be a little more flexible with the installation of the product. Only virtual Linux environements for hardware appliances are allowed for a deployment.Use of Solution:I have been using this version for over a year.Deployment Issues:There was a minor issue with getting the replica to attach. We worked through the issue and it's now functioning.Stability Issues:Never - one thing I can say about RSA is that the boxes are stable and solid. With an attached replica, it also allows for peace of mind.Scalability Issues:Our license allows for one primary instance and 15 replica's, so the answer is no. It's scalable and works very well at doing this.Customer Service:I have never had an issue with RSA's customer service, they're an easy 4/5.Technical Support:Very good. Everyone I have spoken to when a ticket needs opening, has been excellent at guiding me towards a resolution and does solid work with the knowledge transfer.Previous Solutions:Yes - we have been using since version 6.1 and the switch was made due to RSA calling EOL on all versions previous to 8.1.Initial Setup:Very straightforward as the setup admin guide is spot on and one of the best I have ever used/encountered.Implementation Team:I am RSA Certified so I handle all implementations of RSA in-house.ROI:The real ROI will happen when we implement the on-demand token code portion within the next year.Cost and Licensing Advice:The cost initially, if using hardware appliances will run around $10,000. That's with a base license (primary/replica), and also includes the cost of about 50 tokens.Other Solutions Considered:No other options were evaluated.Other Advice:If possible, hire someone to manage the installation that has a solid concept of what they're doing. Be sure to have them meet with all the teams that will need to authenticate so that all the proper connections are made from the implementation of the product.Disclaimer: I am a real user, and this review is based on my own experience and opinions.

Date published: 2015-05-19

Rated 3 out of 5 by Valerie David from Application and appliance stability needs improvement.Valuable Features:Random token generation.Improvements to My Organization:Soft and hard tokens for two factor authentication has been introduced.Room for Improvement:Application and appliance stability needs improvement.Use of Solution:I've used it for three years.Scalability Issues:There were some scalability issues.Customer Service:6/10.Technical Support:6/10.Disclaimer: I am a real user, and this review is based on my own experience and opinions.