Getting Emotional in Business

In today’s fast-paced digital and ever changing world, it’s been easier than ever to connect with people for business. You can shop online for shoes at two in the morning in your pajama from your bed. You can get a quote while lounging by the beach with your friends and you can instantly find opinions, reviews and complaints about virtually every business, service or product within seconds. All of this online information matters to consumers and research shows that almost 60% of a purchase decision is made before the customer even talks to a supplier.

It’s also clear that those businesses that are more technologically-savvy and use the latest digital methods to operate, promote themselves, engage with customers and grow their businesses have an upper hand. But more often than not, they lack that deep emotional and physical connection we crave as human beings, that is essential to live a balanced life.

So is there a place for getting emotional in business and getting personal with your clients? YES! Emotional intelligence is the ability to monitor one’s own and other’s feelings and emotions and it is actually essential to run a successful business.

Emotions in business play a large role in how an entire organization communicates within itself and to it’s consumers. The consequences of emotional states in people working on a business project together, both behavioral and attitudinal, have substantial significance for individuals, groups, and society. For example, positive emotions during a project can help those involved obtain favorable outcomes including achievement, career enrichment and higher quality social context. Negative emotions, on the other hand, such as fear, anger, stress, hostility, sadness, and guilt, increase the predictability of workplace deviance and how the outsiders view the organization.

Gratitude is the healthiest of all human emotions. The more you express gratitude for what you have, the more likely you will have even more to express gratitude for. ~ Zig Ziglar

Over the past years, and especially in the beginning of creating my business, I’ve had my own share of emotional breakdowns from riding the ups and downs of the rollercoaster of being an entrepreneur. Business can be totally exhilarating one day and just plain exhausting another.

The secret to the survival of your business lies in learning how to ride these waves of deep emotions and triggers, without letting it have negative impact on what you are trying to accomplish. It’s almost like taking care of a baby. If you are a healthy and emotionally stable parent, you would not have your anger outburst or scream out in profane language in front of your baby. You would take your heavy emotions and go deal with them somewhere else.

The same goes for your business. If something goes wrong, or a client suddenly takes a turn from your previously discussed plans, getting upset with them or getting yourself worked up and stressed out over the situation is probably one of the worst things you could do, other than keeping your emotions bottled up to create even more messy situations. Emotions are feelings in motion. They need to move!

I get mad. I get sad. I have all those emotions. But I just like to keep them to myself. I don’t think my fans need to be bothered with if I’m mad or sad about something. I should just be concerned that they are keeping up with my music or I’m making them happy with my show. ~ Demi Lovato

Letting yourself fully feel your emotions and letting them pass through in a quiet and safe space (bathroom or private office), can create wonders for your business and your clients. Emotions like anger, hate, or distrust, usually only last a few seconds, but by keeping them bottled inside we can end up holding on to them for years. However, by allowing the emotions pass in a healthy way, you will enter a new space of clarity and then you will be able to handle the situation with a new, fresh perspective that is in the end often better for both you and the client. Emotions can help you steer your business in the right direction, or they can kill it. It’s your choice, so choose wisely.

Hanni’s support and creative spot-on talent has been such a blessing to me! Through her guidance I am now able to offer my services in a whole new way. Her Love for creative design really shines through in her projects and what she created for me goes beyond any expectations I had for what my website would be like. Hanni has the amazing ability to feel in to your vision and create a sacred online space for your services that truly reflects who you are and helps to bring your message alive for your dream clients. I am so deeply grateful for this incredible and talented woman. I highly recommend her if you are looking to create a website from scratch, or if you would like to up-level and re-design your already existing web space.

When I hired Hanni to create my websites (yes, two websites!) I had no idea they were going to turn out as exquisite and professional as they did. Hanni went way beyond my expectations and to say I am pleased is an understatement. She was so quick to take my ideas and create two websites that speak of my style, brand, energy, and passion. She not only created two beautiful websites within a very short time period, but her service fees are so affordable (and totally worth it)! I adore Hanni as a woman, entrepreneur and friend. I highly recommend contacting her to create your own website, or for her amazing graphic arts talent. Mahalo Hanni! I am so proud of my websites!

Hanni took my photography site as it was, and made it more workable and easy to use for my clients. She took a look and found ways to speed up my load times and had great suggestions for ways I could improve my site. She also updated my Willow’s Bombshells website with a new theme that is easier to use and work with, while keeping the original look and feel. Thank you, Hanni!!

Hanni is an amazing web designer and artist. When I hired her I knew she would birth a website that is a beautiful reflection of my work and I. And she did! My website has all I could dream of. It is elegant, user friendly and easy for me to update. Hanni has also been very responsive throughout the project and took the time to explain to me how to update the website and gave me great tips. I could not recommend Hanni’s services enough. You will be so happy you choose her. She will surprise you in the best possible ways!

This was my first time working with Hanni. She was extremely helpful and really wanted to understand the concept of my business. The fact that we were not even in the same state did not affect our project at all. Needless to say the end result of Hanni’s work on my logo was superb. It was exactly what I was looking for “curvy, elegant, clean and professional”. I highly recommend her to anyone looking for artistic, creative professional designs. I did not hesitate to work with her again. In fact we have already started working on our second project, “can’t wait to see my website”.
Greatly appreciated and extremely satisfied thanks again Hanni.

Judy RubioProfessional Hair Stylist

Hanni’s work is truly superb! Her creative talent is inspiring. She has a passion for her profession, which shines through her work. She has the ability to take your vision and expand upon it to take your website to the next level. She is professional and responds to any requests or questions you may have within minutes of pressing the send button. My site is visually striking and easy to navigate. Her skills have people messaging me for her contact information. I highly recommend Hanni B. !! It was truly a pleasure working with her.