We are currently experiencing an issue with outgoing telephony. We have started sending outgoing calls via alternative operators in order to minimize the impact. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible.

We are currently experiencing an issue with incoming telephony. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible.

Please find all details below:

Start:

2017-11-21 09:36*

End:

2017-11-21 14:23*

Duration:

5 hours and 47 minutes

Impacted services:

Incoming telephony

Affected Areas:

All areas

Update 21/11/2017 15:46 : The issue is resolved, all links are up and incoming calls are arriving again. We are talking to Proximus on avoiding this from happening in the future.

Update 21/11/2017 13:49 : Proximus technician is trying to restore power by placing a temporary solution while an intervention is ongoing by Interxion on their power equipment.

Update 21/11/2017 11:43 : A power outage following a Proximus maintenance at Interxion, Zaventem took down various inbound links from Proximus to our network. Proximus has dispatched a technician to investigate and repair.

Further details on the estimated duration will be released as soon as possible.

We are currently experiencing an issue with our telephony number identification service. For some customers, their number is not showing on outgoing calls. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible.

Please find all details below:

Start:

2017-11-16 06:00*

End:

2017-11-23 05:32*

Duration:

6 days, 23 hours and 32 minutes

Impacted services:

Telephony

Affected Areas:

All areas

Update 29/11/2017 11:50 : A solution for this issue was implemented last week. Monitoring of our system shows that this solution works as it was designed.