Sorry to hear your having trouble -- you do have a warranty on your Pump but we need to determine a few things before we go down that road. First do you have a volt meter? Are you comfortable working around electricity ?

We cant just assume the pump is the culprit until we check a few things. If we send out another pump and that wasnt the problem --now you have been down a week maybe two - we absorb the cost of a new pump and shipping and your still not back up and running. So -- lets check this out . First unplug the pump from the side of your control box --power should be On and the system should be in Heat mode or Jets so there should be power getting to the pumps plug. With your meter on a setting for 240v or higher -- probe the White wire and the black , then probe the White and the Red. You should see somewhere between 210v and 240v . If you are getting 120v -- then neither of the Black or Red wires are powered --and they operate the High speed and the Low speed on the motor. The White wire is Hot all the time on 240v pumps-its one of the LINE wires for power in.

The only way to really know you have 240 volts --is to see that number on your meter. If your meter shows 118 volts --then thats what you have -and thats not enough power to run a 240v pump motor. Since you have proper power coming into the control box its most likely a function problem somewhere between the main power and the pump plug. Since both Hi and Low are not functioning you probably have an issue with the board - power relay maybe . Check any fuses mounted on the board --some manufacturers have 20 and 30 amp removable fuses that you should check .