ETN WALLET IN MAINTAINANCE

Ok, so I have now become so annoyed with this situtation, I have lost any trust in Crytopia support system and framework

I deposited a quite large amount of ETN around I week ago to my Cryptopia wallet, I checked the wallet the day after, and the ballance was zero. I checked the sending wallet and it said "tranfer coplete". So checked again, still zero, I checked to make sure it was sent to the correct address, that the id was correct and everything checked out.

So, i checked "coin wallet statues" to find it was in maintainance, which was never mentioned, highlighted or warning me in any way when I made the deposit. But I thought the issue would be resolved in a timely manner so did not worry. The next day, no coins, the next day no coins so contacted support explaining and providing blockchain and transfere info. NO RESPONCE, DID SAME NEXT DAY, NO RESPONCE, AGAIN NEXT DAY NO RESPONCE.

I am now at the point where this is beyond bad practive and entering in to criminal neglagence. IF this issue is not resolved with in 48 hours even though i hate to do it, I will forced to do something I do not want to do which is

3 Share this information with others that are in the same position as myself and advise they also follow steps 1 & 2, as it is starting to look like regulation my be the only way, to make sure such things do not continue to happen in the future.

ETN UpdateWe wanted to provide you all with an update with what is happening with ETN. The ETN wallets hosted on Cryptopia are unable to cope with the transaction volume that has been generated by the ETN community. The fundamental problem is that the ETN wallet code, which originates from Monero, is not able to handle the large number of transaction records. As an indication we have seen more transactions in the last few months just in our ETN wallets than the entire Monero network worldwide has had in the last year. Given this, our wallets have become so large that they don't currently run continuously and reliably. Restarting the wallets is now in the time frame of days rather than minutes, it'll then run for a short period of time before requiring restarting again. Cryptopia is investigating a number of solutions alongside the ETN team but we have yet to confirm which solution is the right one. None of the proposed solutions are a ‘quick fix’ and all require substantial work from our teams to resolve. We would like to remind miners that we do not support mining to our deposit address – this has amplified the problem by creating a high number of transactions of small value, causing further strain on the wallet. Please do not point mining pools at the deposit address. Our team is very focused on working collaboratively with ETN to resolve this issue. We request that ETN users don’t create additional support tickets and social enquiries for the Cryptopia team as this will only add to resolution times! Please also refrain from depositing to our address until further notice. We will update you further as soon as we have more news.

The news was just posted. Sounds like they need to invest more in infrastructure. Maybe have some kind of load balancing in place and use multiple daemons. A quota or "queue" on transactions would be good. Might take awhile for a deposit or withdrawal to

Well, if they had multiple wallet addresses, problem solved. There is no reason that 100% of users all have to deposit to the same wallet address, but that's what they've decided to do.

So create new wallet addresses for deposits. And some users deposit page shows one address, others show other addresses.

That helps with new transactions. For the old one, well, yes, set up a couple dozen instances of the wallet at one time on a couple dozen servers, and every couple days after restarting, each one processes a handful of transactions. Really sucks, but unless the wallet code can be improved not much other option for the old transactions.

Whatever the tech issues are, there's absolutely no excuse for not responding to support tickets. Mine is at seven weeks and counting. When (or if!) I am finally able to withdraw, I'm gone, as will be many others, I'm sure.

Also, the deposit function from the Deposit Page (not via the Balances page) needs to be disabled. I deposited to ETN a week ago and while confirmed from the sending wallet (and the electroneum block explorer), it is still not in my balance.

I can understand that there is an infrastructure issue and your team is working on it, but for a lot of us with missing ETN, the communication needs to be more transparent and frequent. There needs to be a clear ETA and plan communicated with the community.