We bought the laptop for our daughter back at Christmas time. By mid January it had died. It was not dropped, no water was spilled on it, nothing... She went to boot it up and we cannot get past the little icon screen.

We have tried repeatedly to contact the company and cannot reach anyone. We have emailed and left voice mail messages..none of which have been returned.

Does anyone have any idea what is wrong with this computer and what we can do to repair it? We bought two and donated one so I hope the child who rec'd it is having better luck than we are.

Thank you. My husband ended up doing the reflash thingie. My daughter loves it and I was happy to be part of something I believe to be so necessary (one laptop one child) but dang...their customer service is non-existent.

stucked key probably ?a firmwre update by flash should fix it, unsure if this icon as described comes in after or in before a interaction possibilty to go into a kind of "safe mode" since most of the systems have these icons during post so it could well be a hardware failure. are there external devices or memory cards involved, a proprietary filesystem with preallocated and forced starting bit of like a camera on there may get things stucked ?