I am already a customer of Northland Floral, how do I get my username and password?

You can either contact your sales rep directly and they can get you set up or you can use the Contact Us page and we will be happy to help you!

Why must I order items in specific quantities?

We only sell items in full cases or pails, so the number of items required is the number of plants, bouquets, etc. that make up a full case/pail.

Am I able to order partial cases of an item?

No, at this point in time we only offer full cases of any given item.

I am looking for a specific item but I can’t seem to find it on your website, can I still get it?

If you are looking for something but do not see it online, we don’t mind trying to find it for you! If you contact your sales rep directly, they would be glad to look into it for you.

Why do some items have a little red “x” beside them?

The items that have a little red “x” beside them are items that are not currently available. Sometimes this is a temporary thing, while other times it could be finished for the season.

A product I would like to order is temporarily sold out: how long will it be before it is available again?

This can vary anywhere between a few days a several weeks. If you would like to know when a particular product will be available again, please contact your sales rep, and they can take a look at this for you.

How do I edit a comment? When I added an item, I put in a comment, but when I go to “view order,” it shows my comment, but it does not allow me to edit them.

Comments cannot be edited when you are viewing your current order. They can be edited when you place your order: before you order is finalized, you have the change to review you order and change any comments.

I had put specific comments in my order, but they did not show up my order confirmation that I received when I placed my order. Did they get erased?

Don’t worry, your comments did get sent through with the order; they just do not show up in the order confirmation that you received.

One of the items that I ordered was showing as not available, but it let me order it anyway. Does that mean that I will be receiving it?

No, barring a change in the availability, if an item is not available online, we will not be shipping it. When your sales rep reviews your order, they will let you know of any shortages.

If you have a question that was not answered above, please feel free to contact us here, and we will be glad to help you!