Crozscore:

Crozscore:

Software Description:

VICIdial is an enterprise-class, open source, contact center suite in use by many large call centers around the world. It has over fourteen thousand (14,000) registered installations in over 100 countries around the world. The official releases of VICIdial have been downloaded over twenty-five thousand (25,000) times in the last year alone.

VICIdial has a full featured predictive dialer. It can also function as an ACD for inbound calls, or closer calls coming from VICIdial outbound fronter agents, as well as inbound emails and website chat messages coming in from customers. It is capable of inbound, outbound, and blended phone call handling. VICIdial even allows you to have agents logged in from remote locations. The agent screen is available in sixteen (16) different languages, with options to make your own translations as well.

VICIdial is extremely flexible and scalable. A large VICIdial installation can handle over two million (2,000,000) phone calls per day, with over five hundred (500) agents handling calls and internet communications from customers. There are also over two thousand (2,000) settings and configuration options, allowing easy customization of distinct call flows, agent permissions and other settings.

Software Description:

Nectar Desk is a provider of call center software solutions for a wide variety of industries. It has a complete suite of call center software features such as call recording, IVRs and call transfers. Additionally, it integrates with many CRM platforms in order to ensure that agents can work efficiently between Nectar Desk and their CRM. It also has advanced agent analytics which allow users to analyze their agents’ performance and make staffing adjustments as necessary.

Software Description:

Coztel is a leading call center software which provides outbound, inbound and blended all types of calls with perfect results in the department of sales and marketing for any country. It is a complete solution for call centers including Hosted pbx, predictive dialer, power dialer, preview dialer and voice broadcasting. It leads you to connect with your customers with E-mails, SMS, Web Chat, Live Chat, and Social Media. It also can be integrated with market’s leading CRMs. You can get benefit from its 24/7 perfect services.

Features:

Third-Party Plugins/Add-Ons

Softphone

Call Tracking

Call Disposition

Click-to-Dial

Chat

Dashboard

Customer Management

External Integrations

Scheduling

Lead Management

Multi-User

Contact Management

Data Visualization

Email Integration

API

Data Export

Data Import

Features:

Email Integration

Contact Management

API

Data Visualization

Data Import

Data Export

Contact Sharing

Dashboard

External Integrations

Features:

Lead Management

Lead Scoring

Customer Management

Chat

Click-to-Dial

Dashboard

Summary:

Predictive dialer

Inbound, Outbound blended call handling

Inbound email

Customer website live chat

Call recording

Web-based

Several integration options including APIs

Summary:

No key features associated with this application.

Summary:

No key features associated with this application.

Hosted Service

$400.001 server(s) / month

Included in plan:

dedicated hardware

1 hour per month included support

Paid Support

$200.00per hour

Included in plan:

24/7 service

From the creators of VICIdial

Intermediate

$49.001 user(s) / month

Included in plan:

custom messages and music

business hours

customer queues

IVRs

call recordings

unlimited concurrent calls

call control

voicemail by email

desktop notifications

call history

automatic call distribution

extensions

ring groups

unlimited calls in queues

caller ID masking

cold/warm transfers

skills based routing

call whispering

call monitoring

call disposition codes

auto-dialing

advanced queue history

call barging

email / SMS

custom agent statuses

agent activity

contact activity

contact center

real time dashboard

multi-queue

real time dashboard

detailed queue analytics

agent performance analytics

interval reports

CRM integrations

instant number purchasing

Basic

$29.001 user(s) / month

Included in plan:

custom messages and music

business hours

customer queues

IVRs

call recordings

unlimited concurrent calls

call control

voicemail by email

desktop notifications

call history

automatic call distribution

extensions

ring groups

unlimited calls in queues

caller ID masking

cold/warm transfers

skills based routing

call whispering

call monitoring

call disposition codes

auto-dialing

advanced queue history

call barging

email / SMS

custom agent statuses

agent activity

contact activity

contact center overview

real time dashboard

multi-queue

detailed queue analytics

agent performance analytics

interval reports

CRM integrations

instant number purchasing

Advanced

$99.001 user(s) / month

Included in plan:

ring groups

extensions

custom messages and music

business hours

customer queues

IVRs

call recordings

unlimited concurrent calls

call control

voicemail by email

desktop notifications

call history

automatic call distribution

unlimited calls in queues

caller ID masking

cold/warm transfers

skills based routing

call whispering

call monitoring

call disposition codes

auto-dialing

advanced queue history

call barging

email / SMS

custom agent statuses

instant number purchasing

agent activity

contact activity

contact center overview dashboard

multi-queue

real time dashboard

detailed queue analytics

agent performance analytics

interval reports

CRM integrations

FAQs:

Does this service offer multi-user capability (e.g. teams)?

Yes, VICIdial allows for up to thousands of users on the system.

Does this service offer an API?

Yes, VICIdial offers both APIs and HTTP Push agent events.

What are some applications this service is commonly used in tandem with?

CRM solutions are commonly used with VICIdial.

What platforms does this service support?

VICIdial is web-based, so users on all platforms can access and use the solution. The server components run on Linux.

What is this service generally used for?

Companies requiring a contact center solution.

Does this service offer guides, tutorials and or customer support?

There are many guides and tutorials available, and we also offer customer support.

Does this service integrate with any other apps?

Yes, VICIdial can integrate with many CRM applications and many other applications through it's APIs and push event notifications.

Who are the main user groups of this service?

Companies that are looking for a full-featured contact center solution without vendor lock-in or end-of-life of the software solution.

You can use on your own hardware or host in our private VICIhost cloud service.