Look around you. The true leaders in your organization are the people with the
best communication skills.

Coincidence? Hardly. Experts
now agree that the movers and shakers who climb the corporate ladder fastest are
the ones who can relate easily with everyone…present their ideas with conviction
(and charisma)…and emerge from almost every personal interaction on a high note.

Anyone who really wants
to succeed can acquire these communication skills …

Upbringing, education, and
talent aside, all good leaders share the same quality: superior communication
skills. Either through observation, trial and error, or schooling from mentors,
they've mastered the art of "connecting" with people in ways that almost always
yield positive results…

They realize that diplomacy works far better
than brute force.

They know how to help people "get it" the
first time.

They can empathize, and they know how to get
the support they need.

They don't waste time rehashing instructions
or entering into arguments that go nowhere.

They listen first and act second — not the
other way around.

After 2 days of
coaching, practice, and critiquing, you'll emerge a far more powerful
communicator.

We'll demonstrate and
drive home the essential skills you need to become a more polished, persuasive
communicator. You'll gain insights into everything from making a good impression
… to motivating people … to intervening in tense situations.

After 2 days packed with one great idea after another, you'll leave amazed at
your new communication skills — and eager to apply everything you've learned.

How to Communicate with Tact and Professionalism Seminar Overview

Day 1

Becoming an exceptional listener

How to grasp what is not being said — but implied

The advantages of withholding judgment until the end of a situation

Easy-to-use reminders that fix your attention on the speaker

How and when to use open-ended, closed-ended, curiosity, and clarifying
questions

Tailoring a message to fit your audience

How to break up your message into manageable pieces for maximum impact

Different strategies for different audiences (staff members, peers, and
supervisors)

Specific language that prevents mixed messages

Why you must anticipate what your audience wants — and know how to
provide it

Using nonverbal communication

How to complement your message with nonverbal communication

Ways to interpret nonverbal behaviors for a deeper understanding of
what's being said

How to make sure your verbal message is consistent with your nonverbal
message

Understanding how your behavior influences others

How to fix situations — not people

The value of challenging familiar routines and behaviors

How to uncover hidden agendas, influence outcomes, and overcome
conflicts

Giving and receiving feedback

How to evaluate criticism — what to take to heart, what you can
safely ignore

Ways to handle unjust criticism and rejection

The kind of feedback to use for the fastest results

Day 2

Writing for impact and clarity

How to enhance your credibility through well-crafted memos,
letters, and e-mails

The best way to convey rejection and bad news — and still come
out looking good

Powerful writing techniques that persuade people and affect
outcomes

Connecting with different types of people, from boss to spouse

How to interact more effectively with your supervisors —
especially your immediate boss

How to successfully handle a tirade

Ways to deal with bullies, liars, and other difficult people

Communicating in a diverse environment

A look at diversity in the workplace — how to keep
differences in age, gender, race, and culture from hindering
communication

The key to staying focused on outcomes instead of stylistic
differences

Tips to help you overcome strong emotional responses to
cultural collisions

Boosting your "power of persuasion"

The first deadly sin of communication — how to resist the
temptation

How to get the support you need for your projects and
proposals

The best way to use stories, case studies, and other
anecdotal information

Why you should build a "trust account" — and when to draw
on it

Framing your message in the positive

The best way to frame an unwelcome message

How to say "no" without feeling guilty or upsetting the
other party

The infectious synergy of positive thinking

Seminar Time:

Seminar Check-In 8:30 AM Seminar Class Time: 9:00 AM - 4:00
PM

CREDITS:

This event is eligible for the following continuing education credits:
CEU: 1.2 credits
CPE: 12 credits
HRCI: 11 credits
PDU: 11 credits
Certificates will be available 10 days after your
event has ended.