Baltimore Gas and Electric claims it did the best it could during the derecho storm at the end of June but that it had a hard time gathering crews directly after the storm hit, according to a 58-page report the utility submitted to state regulators.

Almost 800,000 BGE customers lost power, some for a week, in the days after the storm. The BGE report submitted to the Maryland Public Service Commission highlights the highs and lows in the recovery efforts, from beginning to end.

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According to the report, the outage event began at 10:30 p.m. June 29 and ended July 8 at 2 p.m. The outages affected more than 760,000 customers, who waited an average of about 38 hours for restoration.

The report also cites stats that indicate more than 11,000 outage jobs from almost 1.5 million calls, about 5,000 sections of wire fixed, along with about 7,500 fuses, 380 poles and 375 transformers.

"This was historic," BGE spokesman Rob Gould said. "This was a storm that nobody had really dealt with, not just here, but across the region."

The report shows the company was able to implement lessons learned from Hurricane Irene, especially when it came to restoration crews.

"What we were able to do was make better utilization of our crews and our people to make sure we were not having situations where crews were sitting and waiting for their jobs, but rather, going out the door," Gould said.

The report also highlighted a couple of trouble areas, including problems gathering out-of-state crews on such short notice, and problems getting the public to understand fluctuations with estimated time of restoration.

"We've got to find a way to better educate our customers that this is not simply plugging numbers into an algorithm. We have to be collectively smart about the fact that these restoration efforts can take not just hours, but days," Gould said.

Any time a major storm affects more than 100,000 Maryland customers, utility companies are required to submit reports.