Programme Fee Chart

The service fees below apply to members anywhere other than Australia and Norfolk Island

Fee description

Fee if paid via Service Centre (per person)

Fee if paid online (per person)

JOINING FEES *

NZ$50

NZ$50

Business Class Air New Zealand travel

Fee waived

N/A

Koru Club members

Fee waived

N/A

Fee description

Fee if paid via Service Centre (per person)

Fee if paid online (per person)

TRANSACTIONAL SERVICE FEES

Member's Gifting Register

Adding a household member to your register (per person added)

NZ$25/25Elite members - fee waived

NZ$25/25Elite members - fee waived

Adding an Airpoints™ member to your register (per person added)

No fee

No fee

Removal of a giftee from your register

No fee

No fee

Elite / Gifting

Registering a person as a gift recipient

Fee waived

No fee

Booking Fees - Air Rewards

Air New Zealand - New Zealand Domestic (per one-way journey)

NZ$30/30

Fee waived

Air New Zealand - Short-haul¹ (per one-way journey)

NZ$35/35

Fee waived

Air New Zealand - International Long-haul (per one-way journey)

NZ$60/60

Fee waived

Upgrade request (per sector)

NZ$25/25

Fee waived

Companion ticket - Short-haul¹ (per one-way journey)

NZ$25/25

Not yet available online

Companion ticket - International Long-haul (per one-way journey)

NZ$50/50

Not yet available online

Star Alliance and Partner Airlines (per booking)

NZ$100/100

Not available online

Booking Fees - Non-Air Rewards

Per product booked

NZ$25/25

Fee waived

Change Fees**

Air New Zealand - New Zealand Domestic

NZ$30

Not yet available online

Air New Zealand International Short-haul

NZ$35

Not yet available online

Air New Zealand International Long-haul

NZ$60

Not yet available online

Star Alliance and Partner Airlines (per booking)

NZ$60

Not available online

Non-Air rewards

NZ$25/25

Not available online

Cancellation Fees

Air New Zealand (New Zealand Domestic and International)

According to the applicable fare rules

Not yet available online

Companion ticket

According to the applicable fare rules

Not available online

Star Alliance and Partner Airlines (per booking)

NZ$100/100

Not available online

Non-Air rewards

Fees waived

Not available online

Fee description

Fee if paid via Service Centre (per person)

Fee if paid online (per person)

OTHER FEES

Annual account fee*

NZ$30

NZ$30 (offline relationship) NZ$20 (online relationship)

Replacement of Airpoints member's card (per card)

NZ$25/25

Not yet available online

Change of country of Residence**

NZ$25/25

NZ$25/25

Request posted statement

NZ$25/25

N/A

Replace lost paper ticket

NZ$50/50

N/A

For more information on Service Fees, please refer to the Airpoints Terms and Conditions.* Fees may be waived depending on the terms and conditions of a particular Airpoints Direct credit card or product (NZ residents only).** Change Fees apply in addition to any additional fare collection which must be paid for with cash. Fees may vary depending on the origin of the flight(s) in question or where collected outside of New Zealand.*** If you change your country of residence to or from Australia more than twice in a 12 month period you will incur a service fee of $25 or 25Note: An online Airpoints account is only available to Airpoints members residing in New Zealand, Australia, United Kingdom, Canada, Singapore, Hong Kong, Japan and the Pacific Islands.Where Fees are charged according to applicable fare rules, they may be paid only in cash.¹Tasman and Pacific are services between New Zealand and Australia, the Cook Islands, Fiji, Norfolk Island, Tonga and Samoa.