Returns & Refunds

Goods cannot be returned without
the prior permission of Help Save Lives. Goods must be returned complete with
the manufacturers packaging and instructions in an un-damaged and re-saleable
condition.

Goods not
returned in accordance with the Terms and Conditions may either not be accepted
or be subject to a re-stocking and administration fee at the discretion of Help
Save Lives

Any alleged
fault or delivery shortages must be notified, in writing by the customer to
Help Save Lives within 5 days of delivery.

Returning goods to Help Save Lives is the responsibility of the customer. If
the goods are returned because of a fault by Help Save Lives or a valid product
defect as stated in these Terms and Conditions.

Help Save Lives
may at its discretion refund reasonable costs of return. Once received by our
returns department, your refund (by Sage Pay or depending on your original
payment method) or exchange will be processed. This may take up to 5 working
days.

Help Save Lives
will under no circumstances be liable for:

1) Faults
or damage resulting from wear and tear, neglect, improper use by the customer,
or failure of the customer to comply with the manufacturer's
instructions.

2)
Products which have been adjusted, altered, adapted or repaired.

3) The
suitability of any Products for any particular purpose or use whether or not
the purpose or conditions were communicated to Help Save Lives.