Tuesday 13 November 2018 , and delivered again on Tuesday 22 January 2019

PLEASE NOTE: Both Dates are NOWFULLY BOOKED. *** FURTHER DATES TO BE ANNOUNCED SOON ***

This one day course will examine the issues faced by front line staff when they are offering a service to individuals experiencing mental distress or a mental health issue. Ideal for advisers or reception / admin staff who are coming into contact with clients experiencing mental health issues, the session will help you to:

Understand the different types and levels of mental health issues

Be aware of the Medical Model of Psychiatry

Understand the key points of the Mental Capacity Act

Recognise some basic techniques for communicating with someone in mental distress

Engage more successfully with people with mental health issues

Understand how Mental Health Services are delivered and how to access them