Privacy Policy...

Business Information

Our commitment to our donors and supporters:

Ahlulbayt TV is the world’s first free-to-air, full English TV Channel dedicated to the message of the Holy Prophet Muhammad (saw) and His Holy Household (a.s).We Are Committed to High Standards. We do all we can to ensure that fund-raisers and volunteers working with us to raise funds comply with the highest ethics standards and with this promise we comply with the law including those that apply to data protection, health and safety and the environment.
We Are Honest and Open. We tell the truth and do not exaggerate. We do what we say we are going to do. We answer all reasonable questions about our fundraising activities and costs.
We Are Clear. We are clear about who we are, what we do and how your gift is used. We give a clear explanation of how you can make a gift and amend a regular commitment.
We Are Respectful. We respect the rights, dignities and privacy of our supporters and beneficiaries. We will not put undue pressure on you to make a gift and if you do not want to give or wish to cease giving, we will respect your decision If you tell us that you don’t want us to contact you in a particular way we will not do so.
Ahlulbayt TV Network Limited takes the privacy of its users very seriously. We are committed to safeguarding the privacy of our users while providing a personalised and valuable service. We do not store or share our customer credit/debit card information.

Your Information

All credit/debit card and financial information provided to us will not be disclosed under any circumstances with any third parties. Information used and stored by Ahlulbayt TV will not be distributed, shared or released unless for transaction of orders where external parties would handle the event or participate in distribution.
The financial information obtained from the customers is used for transactional purposes for payments made to Ahlulbayt Television Network. Once this information has been used, it is deleted from our systems.

Goods and Collection

Goods that are sold by Ahlulbayt Television Network will be dispatched directly to the customer. We do not offer a collection of any sold products or services. Ahlulbayt Television Network may send emails and direct mail based on the information you have sent to us. The prices for our delivery are dependant upon the weight or the size of the package. Good that are purchased are expected to be delivered within 14 days. Shipments can be tracked by the dispatch information provided by Ahlulbayt Television Network.

Security

The information provided by the customer is treated very discretely. Information is only shared with employees who are required to access the information for transactional purposes only. Ahlulbayt Television Network’s Merchantt account provider is paypal and the customer is provided with thesecurityy features offered by paypal. Ahlulbayt Television Network aims to comply with the PCI Data Security Standard.
Payments are made through Paypal who have security mechanisms you can depend on If you have any requests concerning your personal information or any queries with regard to these practices please contact our Privacy Officer at the office number.
Our sites contain links to third party sites which are not subject to this privacy policy. We recommend that you read the privacy policy of any such sites that you visit.
For information regarding Data Protection please visit: https://ico.org.uk/for-organisations/guide-to-data-protection/

Supporting Ahlulbayt TV

Ahlulbayt TV is a limited company. Money received in support of the running of the channel is accepted as ‘ Voluntary Support Income’ and not as a charitable donation.

Return and Cancellation Policy

Ahlulbayt TV allows seven day money back return policy. Damaged items must be notified within 48 hours of receipt. Refunds will be issued by means of cheque. For information regarding returns or cancellation you must contact [email protected] or call 0844 4721 842. Lines are open from 11am – 6pm Mon-Fri. We aim to reply to all emails within 3 working days.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. By continuing to use our website you agree to keep cookies enabled. You can change your Cookie settings here.

First Party Cookies

These cookies are essential and therefore cannot be turned off. These allow our website to function properly.

Third Party Cookies

These cookies can be turned off in the Cookie Settings page.
Google Analytics
We use Google Analytics service to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
These cookies use four cookies. The data collected is not shared with any other party.
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AddThis
We use the AddThis social bookmarking buttons on selected pages to allow them to be easily shared to websites such as Facebook and Twitter. A cookie is used to collect anonymous information on visitors using this tool.
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