Do I need a new policy?
Rather than a new, separate policy on parental access to library records, your library should already have in place a policy on Confidentiality of Library Records, as part of your Circulation Policy. Your Confidentiality Policy may need to be revised to comply with Act 207.

What policies do I need to revise?
Your library should already have in place a policy on Confidentiality of Library Records, as part of your Circulation Policy. Depending how this existing policy is worded, it may need to be revised to comply with Act 207. As with all library policies, this policy, and any revisions of it, must be approved by your Library Board.

Can you recommend some sample language for a revised policy?
Below are three examples of a Confidentiality of Library Records policy, with some sample wording.

All Anytown Public Library circulation and other records which indicate the identity of library users, especially as they connect library users with material or services used, are confidential. This confidentiality extends to information sought or received, including library materials consulted or borrowed, database search records, reference interviews, circulation records, registration records and all other personally identifiable uses of library materials, facilities or services.

Such information may not be disclosed, except to:

1. Persons acting within the scope of their duties in the administration of the library or library system.
2. A law enforcement officer carrying out a court order signed by a judge. Library staff will seek legal counsel from the City Attorney’s Office in the event of such request for release of library records, and will respond to the request according to the advice of counsel.
3. Persons authorized by the individual to inspect the individual’s record.

II. Example of the same policy, revised to incorporate changes enacted by Act 207

Confidentiality of Library Records

All Anytown Public Library circulation and other records which indicate the identity of library users, especially as they connect library users with material or services used, are confidential. This confidentiality extends to information sought or received, including library materials consulted or borrowed, database search records, reference interviews, circulation records, registration records and all other personally identifiable uses of library materials, facilities or services.

Such information may not be disclosed, except to:

1. Persons acting within the scope of their duties in the administration of the library or library system.
2. A law enforcement officer carrying out a court order signed by a judge. Library staff will seek legal counsel from the City Attorney’s Office in the event of such request for release of library records, and will respond to the request according to the advice of counsel.
3. Persons authorized by the individual to inspect the individual’s record.
4. A custodial parent or guardian of a child under age 16 who requests library records relating to that child's use of the library's documents or other materials, resources, or services.

III. Example of a policy with more generic wording, that would be accurate both before and after Act 207 was enacted.

Confidentiality of Library Records

All Anytown Public Library circulation and other records which indicate the identity of library users, especially as they connect library users with material or services used, are confidential. This confidentiality extends to information sought or received, including library materials consulted or borrowed, database search records, reference interviews, circulation records, registration records and all other personally identifiable uses of library materials, facilities or services.

Such information may not be disclosed, except as allowed by law.

What is a custodial parent?In Act 207, “Custodial Parent” is defined as any parent other than a parent who has been denied periods of physical placement with a child under Wisconsin Statutes Section 767.24(4). In situations involving separation or divorce, the courts will generally order periods of physical placement to both parents. However, in some cases the courts will issue an order denying periods of physical placement to one or both parents.

How do I know if an individual is a custodial parent?
A custodial parent, as determined by the Reedsburg City Attorney, is defined as:

If the mother and father are married, either is considered a custodial parent.

If the mother and father are not married, but each has periods of physical placement under a court order, either is a custodial parent.

If the mother and father are not married and there is a court order awarding physical placement solely to one parent, that person is the custodial parent.

If the parents are not married and there is no court order awarding physical custody, the parent with whom the child resides is the custodial parent.

Is there a form I can ask an individual to complete, certifying that s/he is the custodial parent?
Below are links to two samples (in PDF format) of an affidavit a library might use for this purpose. Both are adapted from a draft created by the Kenosha Public Library, with some additional suggestions from SCLS public libraries.

The list of possible requested records in Sample 2 includes only circulation records, whereas the law requires access to “records relating to the use of the library's documents or other materials, resources, or services.”

The same list in Sample 2 also alerts the parent to all sorts of records, when they may only be asking about one.

How should library staff handle requests from parents to see their children's library records?
Libraries should have in place, and follow, procedures for handling such requests. Again, these should not be separate procedures, but incorporated into your Circulation or Confidentiality procedures. Below is an example of a procedure for handling such requests:

Procedures for handling requests from custodial parents or guardians requesting library records of their children under age 16:

When parents inquire about their children's library records the library staff will answer as required by Wisconsin Statute 43.30 as amended by Act 207.

At the custodial parent’s request, the library will provide the following records, if they exist: items currently checked out, due dates for those items, overdue items, and any fines owed, as well as any records that show use of the library's computers or other services, or attendance at library programs.

The following library records will not be supplied: address, phone number, age, etc. of the child. In addition, any record that contains information about any other library users, in addition to the information that must be disclosed, will first be edited to remove any information which could identify those other library patrons, such as a patron’s name, address, or phone number.

Staff will take reasonable measures to ensure that the inquiring individual is the “custodial parent” of the juvenile, as defined by Wisconsin Statutes Sections 43.30 and 767.24(4).

Make sure that the juvenile is under 16. The age can be verified in the patron record.

The library staff will request identification.

If the parent or guardian has the child's card, the staff will provide the requested information. (Indeed, if the parent or guardian has the child's card, and your library has an automated catalog, they can find this information themselves. You may need to show them how.)

If parent or guardian has a library card and it is determined that the addresses for parent and child match, the staff will provide the requested information.

If the requestor is the parent or guardian listed on the child's patron record, the staff will provide the requested information.

If B-D do not apply, the staff will obtain a completed and signed “Custodial Parent/Guardian Certification For Access To Children's Records” form, requiring the requestor to certify that s/he:

is indeed the child's custodial parent or guardian and

has not been denied periods of physical placement with the child under s. 767.24(4).

Library staff will accept any other set of documents that demonstrates to their satisfaction that the requestor is the custodial parent or guardian of the child whose records have been requested.

The Library staff will attempt to satisfy the request as soon as practicable and without unreasonable delay. In most cases this will be at the time of the request. In cases where the relationship is more difficult to verify, the staff may refer the request to the Library Director or Assistant Director or their designee; in such cases the patron may have to wait until the legality of releasing the records is determined.

If a request is denied by the library staff, the requester can appeal in writing to the library board.

Information regarding library records will be provided over the phone only if a library barcode number is provided.

Many thanks to the libraries who submitted questions and provided samples of policies, procedures and forms – parts of this document are directly borrowed or adapted from the materials provided by member libraries and Mike Cross's FAQ document posted on the DLTCL web page.