All products not covered by the above product types such as hand tools are guaranteed to be free from faulty workmanship and or materials for life.

These guarantees do not apply to normal wear and tear, not any damages caused by misuse, careless or unsafe handling, alterations, accidents or repairs attempted, other than by authorised Draper warranty repair agents.

You also now have the facility to choose a day you wish to have your order delivered on if your order is being delivered via courier or pallet. This can be done at the checkout stage where you will be shown a calendar if you select the book in option. You will have the option of booking in your delivery for a day that is convenient for you. Should you require the order the following day please select the next day option.

Is My Item Available for Next Day Delivery?

If your item is stocked in our immediate picking location it will available for you to choose a next day delivery. This will be highlighted by a green tick and a 1 day dispatch time on the item information.

You will have the option to choose this service if you are purchasing your item for delivery to mainland UK.

What courier will my item be delivered with?

If your item is being delivered in the UK or Ireland, it will be delivered by UK Mail or Royal Mail, with the exception of pallet items. The courier type is displayed on each item but will be confirmed at the checkout stage when you have completed your shopping.

If you are an international customer, your goods will initially be sent via UK Mail, and then exported to either Eurodis or DHL. The appropriate tracking can be provided when necessary.

Details of each courier service we offer are detailed in our Delivery Guide.

How do I track my delivery?

To track your order online, go to 'Your Account' and click on 'Purchase History' for an update on your order.

Our team work extremely hard to get your parcels to your door in the shortest possible time but please note that we recommend you do not book a plumber etc until you have received and checked your goods.

Please note:

Delivery addresses cannot be changed once the order is placed except in the case of an error, which we will do our best to change, but orders are often shipped quickly after being processed.

The couriers we use do not deliver to PO boxes or building sites.

Returns at Buyaparcel

We've simplified our returns process! We now offer a no-questions-asked, free returns service within the first 30 days (subject to T&Cs).