All responses

David Trey
staff

Replied on Jul 28, 2011 - 15:39 UTC

Hello Carole,

I'm afraid this has something to do with the outage followed by corruption issues with our database which we've experienced recently. It has marked all your tasks as completed and therefore they have been moved to the archive (see -> "Get completed tasks" at the bottom of the task list).

Please be aware, that none of your data has been lost. We are currently working on restoring all your tasks and projects and we will then merge them with any other tasks you've created recently so the will be no missing data at all.

We're very sorry you've experienced this issue, we assure you, we'll do everything to prevent such issue from happening in the future.

Thank you, David. I guess something of this magnitude, it might be nice to have a message at the top of the page about it, instead of hiding it in a separate /Support area. Communication with users is a good thing. Sadly reminiscent of Plurk, which I almost never use anymore for this very reason (poor communication w/ users).