I received a text from plusnet explaining what had happened and was told to text a particular number to get a bolt-on if i wanted to continue to use mobile data.

i logged into my account and made an advance payment of £10. which said was successful. but my £2 outstanding smart cap still showed after some time. thinking the payment had not gone through, i made another payment of £10. later the smart cap use reset to £0 used (stating i had not spent anything into my smart cap).

the £2 smart cap being paid off, proves that my payment was successful and had cleared. therefore i have remaining credit of £18 (or £8 if the first payment was not successful; although i believe it was). i have no idea were it would be indicated, but my excess credit does not show anywhere on my online account?

i text the number given (data 1000) to buy a 1gig data bolt on (very much needed as its over 20 days until my data resets). i got a message back saying 'sorry there was a snag with your bolt on', linking to a web page with information about buying bolt ons. i attempted several times at varying amounts of data (all within the amount i should have in available credit). but got the same result each time.

i definitely have enough credit to buy the bolt on, so why will it not let me buy it? and were has the advance payments i have made gone (no indication of my payment other that my smart cap having been paid off)?

i cant have no mobile data until the middle of next month (ideally i needed it sorting earlier today when i was attempting to add the bolt on).

Re: Can't get a bolt-on

Any credits applied to your account can take up to 24 hours to reflect within your online 'My Account' however, if you could send me a Private Message with your details, I'll take a look into your account and hopefully get that Bolt-On applied.