Computer Support Specialists

Computer support specialists investigate and resolve problems in computer functioning. They listen to customer complaints, walk customers through possible solutions, and write technical reports based on their work. Computer support specialists have different duties depending on whom they assist and what they fix or troubleshoot. Computer user support specialists generally work with individuals while computer network support specialists mainly work with other information technology professionals to provide technical help for a network. There are approximately 706,000 computer support specialists employed in the United States.

Quick Facts

Duties

Investigate and resolve problems in computer and Internet functioning; listen to customer complaints; walk customers through possible solutions; write technical reports based on their work

Alternate Title(s)

Help Desk Specialists, Help Desk Technicians, Network Support Specialists, Technical Support Specialists, User Support Specialists,