Contact
WooCommerce for
WooCommerce Subscriptions support

Be as specific as possible - let us know what you expected, what's
happening instead, and when you noticed this. The more detail you,
provide the faster we can help.

Which website do you need help with?

Replies will be sent to you at

Thanks for contacting
WooCommerce

WooCommerce will reply to your questions about
Get extension name shortly.

While you wait, check out these handy resources:

Thank you for your feedback!

Feedback for
WooCommerce

We appreciate your feedback about your support experience with
WooCommerce,
developers of
WooCommerce Subscriptions.
This helps us maintain high standards on the WooMarketplace, and
helps WooCommerce improve.

Glad to hear it went well with
WooCommerce.
Tell us more.

Sorry to hear that. Can you tell us more?

Did WooCommerce get back to
you?

Yes
No

How long did it take for you to hear back from
WooCommerce

A few hours
A day
A few days

Was your issue resolved?

Yes
No

Sorry to hear that. Would you like our team to take a look at
your issue?

Yes
No

Do you have any additional feeback for
us?

Has anything changed since you first reached out? Is there
anything new that you'd like us to know?

Give subscribers the ability to manage their own plan, including upgrading or downgrading, without needing to wait on you for help

Built-in renewal notifications and automatic emails let you — and your customers — know when subscription payments have been processed, so there are never any surprises

Detailed reports allow you to keep track of recurring revenue, number of active subscribers, and more

WooCommerce Subscriptions Features

Free Trials & Sign-Up Fees

Charge an initial amount to account for customer setup costs, or allow customers to try before they buy, by adding sign-up fees and free trials to any subscription product.

Subscription Management

Store owners get full-featured subscription management via the WooCommerce > Edit Subscription administration screen. You can suspend or cancel a subscription, change the trial expiration, add items, shipping, fees or taxes to the subscription or modify the recurring total for future payments.

Synchronized Payments

If you only want ship on certain days of the month, or align all customers to the same annual membership term, you can with WooCommerce Subscriptions’ renewal synchronization feature. You can even prorate the first payment of a synchronized subscription purchase.

Flexible Product Options

When creating a subscription product, you can make the product downloadable, virtual or physical, charge renewal payments weekly, monthly or annually, limit the product to one-per-customer and even charge shipping only on the initial order.

Subscription Coupons

Variable Subscriptions

Create variable subscription products and allow your customers to choose a subscription that suits their needs. You can even allow customers to choose their own billing schedule.

Subscriber Account Management

Your customers can also manage their own subscriptions. With the My Account > View Subscription page, subscribers can suspend or cancel a subscription, change the shipping address or payment method for future renewals and upgrade or downgrade their subscription.

Upgrades/Downgrades

Allow customers to upgrade, downgrade or cross-grade between different subscription products. With flexible proration options for the recurring amount, sign-up fee and length, you can also customize the costs of switching to a new subscription product to suit the needs of your store.

Customer Emails

Automatically notify customers when a subscription renewal payment is processed, a subscription is cancelled or when a subscription has expired with the built-in subscription emails.

Capture More Residual Revenue

Whether your goal is to ship a surprise bundle of products to faithful customers every month or bill them for an in-person service provided by your small business, WooCommerce Subscriptions can take the stress out of capturing that all-important residual revenue.

You’ll be able to track just how many subscribers you have, when they’re being billed, and how much revenue you’re generating — meaning you’ll always know how much revenue your store can count on as you continue to grow.

What do you think about this product?

I've been using woocommerce subscriptions for over three years, and several hundred thousand from my customers. I think it's easy to use, but get's a bit more complicated when trying to code custom integrations that trigger based off of specific subscriptions etc. However, if you're just trying to bill your customers on a recurring basis, it's excellent.
Super easy integration with woocommerce memberships, and lots of other plugins.
I've contact customer support on a number of occasions, and they've been very helpful.

How could it be improved?

Personally, I would like the admin controls for setting up and starting subscriptions to be a little bit more straightforward. If you have your customers payment information, it is possible to start a subscription for them, but takes too many steps.

How could it be improved?

Something wrong with this post? Thanks for letting us know. If you can point us in the right direction...

This post was...

csitpartner1
rated
★★★★★–February 16, 2020

What do you think about this product?

A nice way to manage your subscriptions. Easy to understand.

How could it be improved?

2 things I’m missing: A proper german translation (some customer-facing text is still in english) and the possibility to configure subscription add-ons. For example a base subscription for a cloud service, with additional users as an add-on.