Avaya Difinity G3 Si V7

I was asked to remove a piece of equipment that allows an outside company to restrict or allow a room phone from dialing 9 and getting an outside line. The contract with this company is up and they refuse to remove it. I have been looking at the COR on each room phone and 12 is restricted, if I change it to 20 (unrestricted) I still get a reorder tone. Does anyone know how they are restricting these phones?

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