Communication

In business, superior communication skills can make or break you. For the up and comer who needs information fast, check out AMA’s collection of sample conversations, phrases, worksheets, and advice including how to broach difficult topics, ensure conflict remains constructive, and get customers for life.

Establishing and maintaining a reputation for honesty and consistency takes effort and vigilance, but the rewards that come from being seen as a credible leader are significant and long term—for both you and those you lead.

Are the people you work with and supervise driving you up the wall? These are the four types of colleagues you’ll find in every workplace. And we hate to break it to you, but one of them is probably you.

By keeping in touch with high-quality people and letting them know that they’re genuinely valued and appreciated, you’ll strengthen your relationships and increase your feelings of joy, connectedness, and fulfillment.

He may be the richest person in the world, but he still cracks the books to stay sharp. Have a look at the ultimate Bill Gates reading list to find out which 5 books he recommends to up your game—and why.

If your team doesn’t work well together, it can feel like you’re headed into a viper’s nest every morning. But when you’re a member of a successful project team, you more often than not look forward to coming to work.

Keeping employees happy isn’t always easy, but it’s necessary in a competitive hiring environment. Frank Sorrentino, CEO of ConnectOne Bank, offers a few pointers on how to make sure your employees actually want to work for you.

What managers do is respond to daily crises, take on too much work, operate with continuous interruptions and make instant decisions. As a consequence, “fire prevention” doesn’t get the time and attention required.

An open-door policy is a good place to start when you’re looking to build a culture of open communication in an organization. But it shouldn’t be the only tool in your toolbox when you are looking for feedback.