Warranty Policy

Products supplied by Atop are covered under warranty for sub-standard performance or defective workmanship. The warranty excludes goods damaged due to the following circumstances:

Excessive force or impact

War or an Act of God: wind storm, fire, flood, electric shock, earthquake

Use of unqualified power supply, connectors, or maintenance procedure

Replacement with unauthorized parts

RMA and Shipping Costs Reimbursement

Customers need to obtain an authorized "RMA" number from Atop prior to shipping. Under normal use, a product qualifies for replacement within three months of purchase, including the reimbursement of shipping costs. While under warranty, all parts and labor are provided at no charge.

After the warranty period has expired, customers will be responsible for the cost of parts and labor and the shipping cost to Atop. Atop will pay to ship the repaired products to the customer.

Limited Liability

Atop shall not be held responsible for any consequential losses resulting from the use of Atop’s products.