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RMA Return Procedures

The following return guidelines are in this section:

RMAs returned under a service maintenance contract:Defective Parts must be returned within 10 calendar days of ship date of the replacement part(s). For defective parts which are have not been returned within 30 calendar days after shipment of the replacement parts, Cisco reserves the right to charge for liquidated damages equivalent to the current full list price of the parts. If you require an extension to due date because of special circumstances, you must contact Cisco Asset Recovery to request approval.

RMAs returned as a part of the Trade In program: Please return the Trade-in parts within 180 days from the last product ship date (of the new Sales Order). If you are unable to return the parts within this timeframe, please follow the extension request process. Any product not returned within the specified period of time, or by the Return By Date on the RMA may be subject to invoicing for the same credit amount received as a discount at time of sale. Trade- in parts can be returned at no charge to the customer by utilizing Cisco's online pickup request tool. Please note that this URL is only to be used for Trade-In RMAs. For complete return instructions and theatre guidelines, please go to http://www.cisco.com/c/en/us/partners/sell-integrate-consult/incentives-promotions/technology-migration-program-tmp/trade-in-product-return-information.html.

RMAs returned for credit:Please return parts within 30 days after RMA creation. If you are unable to return the parts within this timeframe, contact Cisco’s Return Support team for an extension. Products returned should be new and unused. Any product returned on a Return with Credit RMA, in used condition, is subject to invoice at the current list price. Only product that has been issued a Cisco RMA number can be returned for credit. Cisco’s RMA numbers begin with a “600 or 900” and are 9 digits long. An AA (awaiting authorization) is not an RMA. It’s a temporary tracking number generated by the Cisco Returns Tool, to check the status of your RMA request. Any product sent without an authorized RMA number will not be credited. The customer is responsible for all return shipping costs and customs duties.

RMAs returned without credit: Please return parts within 30 days after RMA creation. If you are unable to return the parts within this timeframe, contact Cisco's Return Support team for an extension, otherwise, Cisco reserves the right to invoice for nonreturned product at the current list price. Products should be returned using an issued RMA number, Cisco's RMA numbers begin with a "600 or 900" and are 9 digits long. You are responsible for all return shipping costs and customs duties.

Replacement return: Please return parts within 30 days after RMA creation. Your Replacement order number is also the authorized RMA number. For DOA replacement returns, product can be returned at no charge to the customer by utilizing Cisco's online pickup request tool . For all other replacement returns, the customer is responsible for return shipping costs and customs duties.