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Help and support

We're here to help

Whether you have a question about our accounts or services, want to find the best number to get in touch or fancy learning how to do something new with our demos and guides, you’ll find all you need here.

The easiest way to change your address and contact details (including your telephone number and email address) is to do it via Online Banking. It will be changed instantly.

If you have a joint account you can only change your own name and/or address within Online Banking. If both names and/or addresses need to be changed, both account holders must log on to their own Online Banking and change their own details.

You can also change it by telephone or in branch.

1. Online Banking (instant):

Log on and update your details instantly from within the "My Details & Settings" tab.

Choose 'Change personal details' from the left hand menu and then click 'Change address'.

Take the form to your local branch together with relevant account documentation:

Your cash card, passbook or certificate and;

Signature bearing identification such as a full UK driving licence or valid EEA passport (this includes UK passport).

If you would like to discuss our identification requirements please call us on 0800 9 123 123 and we will be happy to help. Lines open 7am to 11pm Monday to Saturday and 8am to 10pm Sundays.

Important information for customers with alerts: If you have Account alerts set up on your account and you want these to be sent to your updated telephone number and/or email address, then you will need to amend your alerts via the 'Account Services' tab in Online Banking as they are not automatically updated when you change your details.

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Making a complaint

Let us put things right

We're sorry if you've had a bad experience. By telling us about it we can put things right for you and make improvements. Find out everything you need to know about making a complaint, your rights and what you can expect from us.

Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander and the flame logo are registered trademarks.