Can't Dial 2-1-1?

Cell Phones

Currently 2-1-1 is accessible for callers with T-Mobile, Cingular/AT&T and Sprint/Nextel (Embarq) and Verizon cell phone service. We are working with other cell phone service providers to program access to 2-1-1 and hope to have it completed by the end of the year. AT&T mobile phone users experiencing a problem are encouraged to call the AT&T National Compliance Center at 800-635-6840. They will issue an immediate trouble ticket to repair the routing. When calling the NCC make sure you have your AT&T ten-digit mobile number, the location the call was made from and the time and date of the call handy. You can also reach 2-1-1 by dialing 877-NJ2114U (877-652-1148). Please contact us at info@nj2-1-1.org or complete this form so that we may follow-up with your cell phone carrier.

2-1-1 Calls from Work

Locations Agencies, Government Entities and CompaniesIf you are unable to access 2-1-1 from your work phone talk with your technical/communications department to request 2-1-1 dialing access. 2-1-1 is a new dialing code so phone systems at agencies, government entities and companies will have to change the permissions in the phone system to allow employees to dial 2-1-1. Until it is corrected, you can reach 2-1-1 by dialing 877-NJ2114U (877-652-1148). Report the problem here and we may be able to help you get it resolved.

2-1-1 Calls from Home

If you are unable to access 2-1-1 from home you may be experiencing one of the following situations:

You receive phone service from a small telecom company that has not yet programmed 2-1-1 as part of the service. If you fill in this form we will request 2-1-1 service for your phone. Until this situation is corrected you can reach 2-1-1 by dialing 877-NJ2114U (877-652-1148).

Your service is provided through VOIP (Voice Over Internet Protocol) through a cable company. Some VOIP providers, Vonage for example, give their customers full access to 2-1-1 service. Others, like Optimum, only provide access to 2-1-1 upon customer request. They will not accept trouble reports from 2-1-1 on your behalf. The best way to correct the problem is to call your service provider's customer service line and report that you can not dial 2-1-1. Also, fill in this form so that we can attempt to place a report on your behalf. Until the problem is corrected you can reach 2-1-1 by dialing 877-NJ2114U (877-652-1148).

2-1-1 Calls from Payphones

2-1-1 was previously used by payphone providers as a way for callers to receive a refund for money lost while trying to place a call at a pay phone. Some payphone service providers may not have yet programmed calls to route to 2-1-1. If you are unable to connect to 2-1-1 using a payphone please write down the number of the payphone and fill in this form located here so we can resolve the problem. There is a fee to call 2-1-1 from a payphone. Until this situation is corrected you can reach 2-1-1 by dialing 877-NJ2114U (877-652-1148).

If you cannot reach 2-1-1 and are in need of immediate assistance, call 877-NJ2114U (877-652-1148) or initiate a LIVE CHAT, to connect with a caring professional who knows community resources and can make help happen.

Page last modified/reviewed on May 16, 2016

If you know of additional resources that would be appropriate to include in this section, please let us know by contacting us via e-mail at info@nj211.org

Need Help? – Dial 2-1-1

You are encouraged to dial “2-1-1” 24 hours a day, seven days a week if you need help in understanding and finding available assistance services. Language translation and TTY services are offered to any caller. You can also search our database for services in your local community or Chat Live with an experienced community resource specialist. 2-1-1 will help identify with you the best local resources to fit your individual needs during times of distress or for life’s everyday situations.

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