Take the Guesswork Out of Technology Support

Sense is packed with the tools you need to keep your customers’ networks and technology safe and online. Create life-long advocates with proactive support by helping customers before they realize they have a problem.

Create Lifelong Customers

Provide proactive support to ensure your customers stay online 24/7.

Reduce Troubleshooting Time

Remove time-consuming guesswork from technical support with detailed insight into all devices.

Know Your Customers

Get a holistic view of their entire IT footprint to understand what they need.

How Does Sense Work?

Sense connects to the router and passively monitors all devices on the network. Tickets can be created in Relay and proactively notifications can be shared with customers via Connect.

Network Mapping

Device Monitoring

WiFi Scans

Speed Tests

Alerts

Ticket Creation

Detection & Labeling

Truly Plug & Play

Just plug the device into the router and the rest is done automatically.

Automatically Create Network Maps

Sense identifies and labels all devices on the network so you don’t have to.

Easily Customize Each Technology Footprint

Set the importance of each device with critical tags to manage notifications.

SensePCI

Better Customer Experiences Stem from Proactive Support

What if you could support your customers before they asked for help – or even prevent their problems from occurring in the first place? In this guide, we explore how to use technology & network monitoring to inspire lifelong customer loyalty.