In 2001, the European Union defined CSR as "a concept whereby companies integrate social and environmental concerns in their business operations and in their interaction with their stakeholders on a voluntary basis". So they not only fulfilling legal expectations, but also going beyond compliance and investing more into human capital, the environment and the relations with stakeholders.In 2011, with the Communication n. 681 that presented the new EU strategy on Corporate Social Responsibility, the European Union provided a new definition of CSR, more simple and broad: "CSR is the responsibility of companies for their impact on society".

Who are the stakeholders?

Strictly speaking, stakeholders are those groups or individuals, on which the company depends for its activities (called primary stakeholders): shareholders, employees, customers. In the broadest sense a stakeholder is any identifiable group or individual who can affect or be affected by the effects of the business: environment, interest groups, local communities, government agencies, trade associations, trade unions, competitors, protest groups, media, etc.For more detail on this topic

What is the CSR model adopted by Intesa Sanpaolo?

The model is based on self-responsibility of the departments that pursue and defend the reputation of socially responsible behaviour. In order to make active and effective the principle of self-responsibility, the Heads of Divisions / Departments appoint CSR Delegates who, working both within the structure and in network with each other, cooperate with the Corporate Social Responsibility Unit in the identification of the objectives of social responsibility of their structure, managing, monitoring and reporting periodically the projects in progress and maintaining relationships with key stakeholders.

The CSR Policies are key documents in the path of sustainability that Intesa Sanpaolo has decided to undertake. Starting from the principles expressed in the Code of Ethics, they establish the rules necessary to ensure transparency and professionalism in the relationship with our stakeholders and identify the functions responsible for different activities. There are many policies adopted by our bank, whether social and environmental.Learn more

What is meant by Consolidated Non-financial Statement (CNFS)?

The CNFS is the outcome of a process in which the dialogue with stakeholders is the focus point. It is a tool aimed at accounting for the capacity to operate consistently with the declared values, responding to the stakeholders expectations. Besides being a means of communication, it is a management tool designed to monitor progress and to plan improvement targets.Learn more

How you can "measure" the projects accounted for in the CNFS?

The Intesa Sanpaolo commitment to sustainability is measured by more than 800 key indicators listed in the tables attached to the Consolidated Non-financial Statement, which report quantitative data compared over the last 3 years. The document is drawn up in compliance with the "Sustainability Reporting Guidelines" of the GRI, the most accepted sustainability reporting standard adopted by companies on a global scale. Intesa Sanpaolo joined in 2013 the London Benchmarking Group, an internationally recognized standard for companies’ reporting of community investments.

What are the Sustainability Indexes (or Ethical Indexes)?

Ethical Indexes are distinguished by ethical criteria for stocks selection: in addition to financial performance, behaviours based on corporate social responsibility (environmental sustainability, labor rights in the company, in the chain of suppliers and distributors, respect for human rights, relations with the various stakeholders, anti-corruption politics) are also assessed.Read more

What is meant by "Responsible Investment"?

The Socially Responsible Investment (SRI) is characterized by an approach that focuses not only on the profile "risk-return", but has expanded its sphere of action beyond the elements of an economic nature, to embrace social and environmental issues, making them integral part of the process itself. The main selection criteria are:negative criteria: companies, sectors or countries involved in activities not in accordance with the principles declared by the fund are excludedpositive criteria: companies engaged in the socio-environmental responsibility field and countries that ensure human rights protection and commitment towards developing countries or those subjected to catastrophes (eg, natural disasters, wars , etc.) are included.best in class criteria: this is an evolution of the positive criteria, identifying companies that, while belonging to controversial sectors, stand out for good practices in social and environmental fields.Learn more

Which international initiatives active on CSR issues has Intesa Sanpaolo joined?

Intesa Sanpaolo joined important international initiatives to promote dialogue between companies, international organizations and civilian society and to pursue environment and human rights protection. The main ones are: the Global Compact, the UNEP FI, the Equator Principles, the Carbon Disclosure Project, the GRI and the LBG Group.Learn more

What is the position of Intesa Sanpaolo towards corporate customers that operate in controversial areas, such as arms?

Intesa Sanpaolo has been committed since 2007 to suspend participation in financial transactions that relate to the trade and production of weapons, even if permitted by Law 185/90. In recent years the Bank has always honoured its commitment and the policy was extended to the subsidiaries abroad (particularly in Central and Eastern Europe).At the end of 2011 a document of internal rules was issued, which explicitly clarifies some particularly areas from which the Intesa Sanpaolo Group intends to abstain, including controversial weapons and / or those banned by international treaties, such as nuclear, biological and chemical weapons; cluster and fragmentation bombs; depleted uranium weapons; landmines. In 2015 internal rules were issued, which confirm the exclusion of controversial weapons from any activity of Intesa Sanpaolo and define the scope of operations that includes the European Union and NATO countries.Learn more

What is an Environmental and Energy Management System?

The Environmental Management System (ISO 14001:2004) is a set of procedures and documents that describe how a company supervises and optimizes the environmental aspects relating to its business premises, for sites within the range of application.Since 2005 the Intesa Sanpaolo Group adopted this system, and - in June 2010 - an Energy Management System (according to UNI CEI EN 16001:2009). As of April 2012, the Energy Management System has been certified according to the new standard UNI CEI EN ISO 50001:2011.The Energy Management System provides a set of procedures and documents that describe the ways in which Intesa Sanpaolo supervises and optimizes energy aspects related to real estates included within the scope, with the aim of improving energy performance through an energy management model based on efficient monitoring of consumption.Learn more

Does Intesa Sanpaolo adopt energy efficiency measures?

Assuming that we all have an impact on the ecosystem and can do something to protect the environment, whilst supporting our economy, the Intesa Sanpaolo Group has undertaken the path of reducing energy consumption as a priority for a bank that is not in a position to install renewable energy plants on its premises.The main actions carried out are the rationalization of consumption-related office equipment, thorough and specific monitoring carried out with field measurements and with the use of innovative technologies, the use of lighting systems with low power consumption, etc..Read more

What are the greenhouse gas emissions and what initiatives has Intesa Sanpaolo undertaken to reduce them?

Some gases, both of natural origin or produced by the chemical industry, are able to trap a part of the atmosphere solar energy causing heating of the air. These gases are more commonly called greenhouse gases. Among the most harmful man-made gases the worst are carbon dioxide (CO2), methane (CH4) and nitrous oxide (N2O). Then there are the chlorofluorocarbons (CFCs), gases used as refrigerants and propellants that, besides being greenhouse gases, also contribute to the destruction of stratospheric ozone.The Intesa Sanpaolo Group - pursuing a systematic progressive reduction of their emissions and, consequently, of its carbon footprint - has long taken initiatives on energy efficiency and prevalent use of energy from renewable sources.Read more

What is a mobility manager and what are his/her tasks?

The mobility management function coordinates all aspects related to mobility, offering the most efficient solutions and integrating the different mobility tools.The ministerial decree “Sustainable mobility in urban areas” of 27.3.1998 envisages that public bodies with more than 300 employees per local unit and businesses with over 800 employees must identify a chief of staff mobility.The main object is to reduce the use of private cars, by adopting tools such as the Commuting Plan (PSCL), to promote alternative transport solutions with reduced environmental impacts (car-pooling, car-sharing, bike-sharing, transport on demand, shuttles, etc.).Read more

What is eco-friendly paper?

In the market there are many types of paper made from raw materials other than virgin pulp (which therefore do not come from the cutting down of trees), which we can call "green": this is the case of recycled paper. Another type of "environmentally friendly" paper is produced without the use of chemicals that are harmful or potentially harmful: this is the case of TFC (totally chlorine free) or EFC (elemental chlorine-free) papers, each of which has its own certificate.The FSC or PEFC certified papers may contain parts of ecological paper, but a certain percentage of the finished product must come from certified forests, that are properly managed from an environmental point of view.The Intesa Sanpaolo Group adopted a policy to reduce the use of non-ecological paper as much as possible but also to reduce the need for paper itself.Read more

What does Intesa Sanpaolo do for the green economy?

In recent years, the green economy is one of the few sectors constantly growing. Investments in energy efficiency and renewable energy, but also in research and technological innovation (essential to reduce the cost of construction of the plants and ensure future development) have, at this stage, particular strategic importance. The Intesa Sanpaolo Group, also in this area, supports entrepreneurs with expertise and financial instruments.Learn more

How does Intesa Sanpaolo stand towards the protection of environmental resources and human rights when financing major projects (eg large facilities and infrastructures)?

Intesa Sanpaolo, along with 76 other international institutions, adopted the Equator Principles: ten guiding principles for banks in the assessment, management and mitigation of social and environmental risk related to major projects submitted to the Bank for financing.Read more

What does Intesa Sanpaolo do to spread the environmental culture among its employees?

In 2009, Intesa Sanpaolo launched a training project dedicated to all employees, called "Ambientiamo", aimed at consolidating the knowledge on environmental sustainability issues through the available integrated multimedia tools (video, e-learning, web TV, radio and company magazines, edu-cards and mail). Intesa Sanpaolo also participates in the most important initiatives to raise awareness on environmental issues, such as "M'illumino di meno", the “World Environment Day” and the "EU Sustainable Energy Week".Read more