Downloading the videos

So, i can download the videos okay, but only the sound will come. The picture doesnt show! I don't have the original cd to download the samsung program to my computer, and the realplayer and movie makers keep saying the codec files aren't right. How do i fix it?

I have the same problem. I have a new IMac and my 7.5.5 version of Quicktime plays just the voice on the video but the screen is black. It says I need to download a third party codec from Quicktime but there are so many how do I know which one to download? I called Quicktime, Samsung and Mac and nobody seems to be able to answer. Can you help? I love the camera but want it to work on my Mac.I have the same problem. I have a new IMac and my 7.5.5 version of Quicktime plays just the voice on the video but the screen is black. It says I need to download a third party codec from Quicktime but there are so many how do I know which one to download? I called Quicktime, Samsung and Mac and nobody seems to be able to answer. Can you help? I love the camera but want it to work on my Mac.

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Save the pictures and videos on the card. Try reformatting the card in the computer, and then again using the camera. The first reformat will ensure the card is empty, and then the camera reformat will ensure that it is recognized by the camera. If the camera reformat will not work, try a new card.

I?ll be fine. All your original pictures are on the C drive. Unless you have changed the directory onto which you save when transferring: You can find the pictures under C-Drive, my pictures. The camera might need to be recharged. The camera doesn't charge from the computer while transferring pics. You will need to switch the camera off before the camera will start charging.

This sounds like corrupted files. Are you downloading these pictures using your camera (ie through a USB cable attached to your camera)? If so, may I suggest using a USB card reader instead. If already using a card reader, suggest buying another one as it may have gone bad.

You plug the SD card into the card reader, and then plug the reader into the USB port of your computer. It essentially turns your SD card into a hard drive that you simply copy and paste or drag and drop the files from onto your computer's hard drive. It's very simple, no software involved.

Card readers are much faster in downloading files and are much less likely to incur file errors. For these reasons most (if not all) professional photographers use card readers instead of downloading directly from the camera. Card readers are also very inexpensive. Here's an example of a nice cheap one. Try it, see if it fixes your problem. If so, then consider getting a better one later:

Hi, In dowloading picture it must be in play mode to detect camera by your computer try it now , insert usb to camera and computer you can hear alert beep , the downloading icon will appear either from operating system or cd supplied by camera. , just follow instruction