Rated 4 out of
5 by
Door Man from
Great Warranty ServiceFive year old door knob with worn internal mechanism. Replacement parts arrived four days before stated ETA. Door know works like new again.

Date published: 2018-11-21

Rated 5 out of
5 by
EliMiz from
Lifetime warrantee HonoredI’ve lived in my house over six years when my front door handle broke. I did not have proof of purchase since my builder had installed it, never the less I only had to make one call to Kwikset and the pleasant rep on the phone immediately made arrangements to replace the entire set. It was easy. I would gladly recommend buying a Kwikset product any time. [This review was collected as part of a promotion.]

Date published: 2018-02-28

Rated 1 out of
5 by
paul40269 from
Interior handle broke. Poor design.Interior handle falls off and screws are tightened all the way. There is no way to get the handle tight. Seems like a design flaw. Door is less than 1.5 yrs old and gets little use. I am going to see if Home Depot can resolve this issue or else I will have to see what Kwikset's Customer Service can do for me.

Date published: 2017-03-12

Rated 3 out of
5 by
cami from
Giving it a second chance...Got the lock 2 years ago. Kept coming loose on the inside, so I just tightened it now and then. Finally it broke completely from the outside. The latch stopped working from the handle outside. Got online, saw I wasn't alone. Called into customer service. Was helped quickly. Process was simple. Now waiting for my new lock. I love the look of this handle and the price point. Hoping I just got part of a bad batch. With a lifetime warranty and great customer service, you can't go wrong. I'll give it another chance! [This review was collected as part of a promotion.]

Date published: 2017-02-06

Rated 1 out of
5 by
gardengirl from
BrokeThe screws have come loose on the interior handle since I had it installed. It finally would not tighten and pushed the the exterior escutcheon (back plate for handle) fell apart. Would not recommend this particularly handle for sure [This review was collected as part of a promotion.]

Date published: 2016-12-31

Rated 4 out of
5 by
JimWakeForest from
Mechanism Failing, Finish Coming OffWe bought this four years ago for our front door and the internal mechanism is now not working and the handle is loosening. On top of this, the door is on the north side and under a large porch but the finish is degrading. We are disappointed but with a lifetime warranty, I know that Kwikset has a good product and will rectify the situation. [This review was collected as part of a promotion.]

Date published: 2016-12-24

Rated 4 out of
5 by
TexasKeith from
Pretty Good but a few issues apparently.It looks good and has functioned fairly well considering. However, I have had issues with the exterior latch NOT opening the door. I take apart the handle set and usually find a screw loose which I reinstall, and have to tap the piece that attaches to the handle back into place. Unfortunately, this fix rarely holds more than a couple of days. The handles is on the front door, which we use very little except for company, however, it does become an issue when we DO need to use it. The handle set looks good, feels substantial, but looking at some of the reviews, I am worried the guts. are not up to par. I am currently searching for replacement parts.....Lowe's, where I bought it originally, is not much help and I do not want to replace the entire handle set, just the faulty part. I will be trying to contact Kwikset this week to work something out.

Date published: 2016-08-08

Rated 1 out of
5 by
cj054642 from
Nice look & features but failed in less than 1 yrThe good - we like the finish, although we've had it less than 1 year and given the exposure to weather and reading other reviews I'm wondering if it will hold up. We used the smartkey feature without an issue - convenient.
The middle - we had an issue with the deadbolt but it turned out to be simply a poor job on the installation, which the home warehouse store where we purchased this which did the work came back to fix. No problems since then.
The bad - the handle and interior Juno knob started becoming loose from the door itself. So I tried to simply tighten the screws on the interior knob but eventually it got "stuck" being completely loose. The lock would only turn counter-clockwise from the inside and with a lot of pressure. You couldn't open the door from the outside and we had to call a locksmith to address it. When I removed the knob it was clear that two small screws had gotten completely loose and was the cause.
The latest - things are working properly after the locksmith replaced the screws, but as you can read from reviews on other sites it sounds like only a matter of time before they will fail again as they wear down and go right through the mechanism that needs to catch them.
Bottom line - If you read reviews elsewhere you will see quite a few people have run into the same problem as me - I would strongly recommend to avoid this handleset. [This review was collected as part of a promotion.]

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