§ 1 GeneralOur general terms & conditions are solely applicable; any terms of the other contractual party that contradict or deviate from our general terms or conditions are not recognized by us unless we have expressly agreed to their validity in writing. § 2 Contract Conclusiona) All our offers on the Internet pages are subject to change without notice. b) With his order, the purchaser makes a binding declaration that he wants to acquire the ordered goods. We are entitled to accept the contract offer in the order within two weeks of receipt. The acceptance can be declared either in writing or by delivering the goods to the purchaser.c) If a purchaser orders the goods electronically, then we will confirm the receipt of the order immediately. The confirmation of receipt does not yet represent a binding acceptance of the order. The confirmation of receipt can be tied to a declaration of acceptance, however.d) We will from the outset only become a contractual partner of the purchaser if it is not expressly indicated within the ordering process via the Internet that an offer is being placed with third party companies in this process.e) Insofar as the purchaser orders the goods electronically, the text of the contract will be stored by us and sent to the purchaser by e-mail on request, along with the existing General Terms & Conditions.f) The sale of our goods is limited to end consumer amounts customary in the trade. We reserve the right not to accept or to cancel orders from obvious resellers.

§ 3 Reservation of Title

We reserve ownership of our goods until the complete payment of the purchase price. Because of this, the purchaser is obligated to treat the goods with care and to report access to the goods by third parties (for example in the case of a garnishment) or any damages to the goods or the destruction of the goods to us immediately.

Cancellation policyRight of cancellationYou have the right to cancel this contract within 14 days without giving reasons. The cancellation period is 14 (fourteen) days from the date on which you or a third party nominated by you, other than the carrier, take possession of the goods. To exercise your right of cancellation, please inform us Internet-VersandhandelKarin FranzisiPromenadenstr. 2502827 GörlitzGermanyPhone: 00493581-8799084Fax. 00493581-8799089Email: karinfranzisi@t-online.dewithin a unique declaration (e.g. a letter sent by mail, fax or email) of your decision to cancel this contract. You can optionally use the attached sample CancellationForm. To guarantee the cancellation period it is sufficient to submit the notice of implementation of the right of cancellation before the cancellation deadline has expired.Consequences of cancellation If you cancel this contract, we are obliged to repay all payments that we have received from you including delivery charges (except for additional costs arising from choosing a different type of delivery to the cheap, standard delivery offered by us) without delay and at the latest within fourteen (14) days from the date on which the notice of cancellation of this agreement is received. We use the same means of payment for this repayment that you used in the original transaction, unless something else has been expressly agreed with you; in no instances will fees be charged for this repayment.We may refuse to refund payments until we have received the goods again or until you have demonstrated that you have returned the goods, whatever is sooner. You must return or hand over the goods promptly and in any case no later than fourteen days from the date on which you have informed us about the cancellation of this agreement. The deadline is guaranteed, if you send the goods before expiration of the fourteen day period.You must bear the direct costs of returning the goods. You will only be liable for any possible loss in value of the goods, if this loss in value is attributable to their unnecessary handling for testing, properties and function of the goods.CancellationForm

Our purchase price, quoted in Euro, is binding. The purchase price includes applicable VAT. The purchase price is due immediately upon invoicing. We only deliver against payment in advance. We accept paying with bank-transfer, Visa or Mastercard. We do not accept cheques. On request of the purchaser, delivery can be made cash on delivery.Delivery and shipping costs are incurred additionally, though we make every effort to select the least expensive shipping option.

Custom-made products are excluded from return and exchange!

§ 7 Liability for Defects

You will be fully refunded for a product which is damaged, faulty or incorrectly shipped or any circumstance that is in our error. The product must be received by our returns departement and have been sent to us within 14 days of receipt at the address shown below:

This returns policy is separate and additional to your right of withdrawal.

§ 8 Parental Control

We strongly support parental controls on the Internet. These web pages are not intended to be viewed by minors.To enter this site you must currently be over the age of eighteen (18) years or twenty one (21) years in places where eighteen years is not the age of majority. Do not enter this site if you are not of the relevant age stated above, offended by material that is sexual in nature or if you are resident in any country, state, province or locale where material of a sexual nature is prohibited.18 U.S.C. §2257 Compliance NoticeAll models, actors, actresses and other persons that appear in any visual depiction of actual sexual conduct appearing or otherwise contained in franzisi.com (the "website") were over the age of eighteen years at the time of the creation of such depictions. All other visual depictions displayed on this website are exempt from the provision of 18 U.S.C. §2257 and 28 C.F.R. 75 because any of said visual depictions which appear to be of sexually explicit conduct are merely simulated. With respect to all visual depictions displayed on this website, whether of actual sexual conduct, simulated sexual content or otherwise, all persons in said visual depictions were at least 18 years of age when said visual depictions were created. The original records required pursuant to 18 U.S.C. §2257 and 28 C.F.R. 75 for the materials contained in this website are kept by the Custodian of Records for each of the primary producers.

§ 9 Privacy Policy

We are committed to protect your personal information and will keep the information you entrust by keeping it safely and securely. We collect information from you for three reasons:To process your order, we collect your name, email address, postal address and credit card details.

To make your visit more rewarding and useful, we may monitor customer patterns and your use of the store via cookies.

Should you consent, to send you information about future products, promotions and site enhancements by email or mail.

§ 10 Invalidity of Terms and Conditions:

If for any reason part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected.

§ 11 Information about Online Dispute Resolution

The EU-Commission has initialized new internet platform for Online Dispute Resolution. (so called „OS- or ODR-Platform). This ODR-Platform can be used as contact point for extrajudicial settlement of disputes regarding contractual commitments, caused of online purchase contracts.

The OS-Platform is approachable with the following link: http://ec.europa.eu/consumers/odr

Our email-adress is: karinfranzisi@t-online.de

§ 12 Governing law and JurisdictionContracts between you and Internetversandhandel Karin Franzisi shall be governed by german law and you and Internetversandhandel Karin Franzisi submit to the exclusive jurisdiction of the german courts.