Frequently Asked Questions

Can I request recipes that are only vegetarian/gluten-free/meat-free?

Unfortunately, at this time, we cannot customize the recipe collections in the Pairings Box. We’re a small operation and only create three, original recipes for Pairings Box subscribers every month. That said, we *usually* include at least one vegetarian recipe in each box. We try to pre-announce recipe collections that cater to special dietary restrictions. Follow us on Twitter and Facebook and sign up to receive Pairings Box updates via email.

I don't have a turntable, should I still get a Pairings Box/SOUNDS DELICIOUS?

You don’t need a turntable to enjoy the music in the Pairings Box or SOUNDS DELICIOUS. All of the music that comes in your monthly Pairings Box or SOUNDS DELICIOUS is available digitally. Our vinyl records are limited edition (we never press more than the original pressing) and often our artist collaborators’ very first physical release. If you are considering purchasing a turntable, take a look at our recommendations. If you need convincing read our 10 Reasons To Buy a Turntable.

Where can I find the digital downloads that accompany my Pairings Box?

The digital downloads are only available to Pairings Box subscribers and are maintained on a password protected page of our site. Find a digital download card inside your Pairings Box.

Where can I find the digital downloads that accompany SOUNDS DELICIOUS?

All copies of SOUNDS DELICIOUS include a digital download in MP3 format.

The downloads come packaged with the record. If you look inside the gatefold jacket – in the place where you’d typically store the record – you should find a credit card sized piece of paper with a url and a unique password.

When will I receive my first package?

We work hard to ship orders as quickly as possible in the order they were received. However, due to the nature of many of the components of our products (vinyl records in particular) it can sometimes take 1-3 weeks to process and ship new orders.

Can I purchase multiple gift subscriptions?

Of course! You can purchase multiple gift subscriptions. If you’d like to purchase a bulk order (for example, as a wedding favor, corporate gift, etc.), please email info@turntablekitchen.com. For large orders, we recommend contacting us at least a month and a half in advance to ensure that we have enough stock to meet your order.

I don't live in the U.S. or Canada. Do you ship internationally?

We sure do! Just be sure to select ‘Everywhere Else’ when you go through the subscription process. You can also purchase 1, 3, 6 or 12 month gift subscriptions.

Why are you sold out?!?!

All of our releases are limited edition products and each record is a one time pressing, so we do not make more if we sell out. Due to popular demand, most of our releases sell out quickly. To make sure you don’t miss your chance to purchase your subscription, sign up for our mailing list.

Can you provide a gift card I can use to notify the recipient(s) of the gift?

Sure, by default we include a gift card that explains the gift, the length of the gift subscription, and the name(s) of the person giving the gift. It doubles as a gift card that you can print yourself and provide to the gift recipient in advance of the gift. You can download that here.

Can you include a personal message in the box to the gift recipient?

Yes, you can include a personal message. We also provided a printed gift card that notifies the gift recipient of the duration of their subscription and who gifted it. This card is packaged inside the first month’s package.

How can I get the deluxe vinyl variant of a release?

Deluxe vinyl variants of our releases are a perk of membership! Pairings Box subscribers and SOUNDS DELICIOUS members receive their records on colored vinyl. Once you’ve been a member of any of our services for 12 consecutive months you get upgraded to Gold Club Status which means you’ll receive the record in a deluxe vinyl (i.e. splattered vinyl, half-n-half vinyl, etc) configuration.

I filled in the order form with the gift recipient's proper address, but the PayPal confirmation listed my address instead!

Don’t worry, we disregard the shipping address provided by PayPal and use the address you provided on the order form when placing your order.

I never received my package, WTF?!

If you haven’t received your box, please contact us at: info@turntablekitchen.com. We’re more than happy to help you figure out what happened. Obviously, we cannot control the U.S. Postal Service, but we’ll do the best we can to make sure that you receive your Pairings Box as soon as possible.

Can I cancel my subscription anytime?

Yes, sir/ma’am. We understand that circumstances change. Unless we have already processed your order for the current month, you can cancel your recurring subscription at any time. Instructions for canceling your subscription via PayPal should be provided in the confirmation email you received from PayPal. If that fails or you misplace that email, it is still as easy as emailing us at: info@turntablekitchen.com.

How do I get the colored vinyl variants for SOUNDS DELICIOUS?

The deluxe vinyl variant is available to SOUNDS DELICIOUS members who supported our Kickstarter campaign with either 6-mo or 12-mo pledges. Beginning with SD013 it will also be available to all members who have been members for at least 12 consecutive months.

The single color variant is available to all active subscribers who are either 1) active at the time the record ships or 2) were an active subscriber when payments are processed for the subsequent release – whichever comes first.

If you subscribe and cancel before that, your order will be treated a 1-month subscription and you will not be eligible for the colored vinyl variant.