The user experience

Help users help themselves with a fully-integrated
knowledgebase software and 24/7
self-service portal, customized to fit each of your
brands. Pick and choose the configuration of content
types that works for your organization.

Tickets
Put an end to confusion by letting users submit tickets
directly from your portal. The forms are endlessly
customizable and designed to guide the user to
provide the information that is relevant to you.
Learn more about Tickets

Knowledgebase
Empower your users with rich-text knowledgebase
articles that answer common support queries and
FAQs. Reduce pressure on agents by automatically
suggesting relevant articles to users before they
submit a ticket.
Learn more about Knowledgebase

Effortlessly collect and manage feedback and
suggestions from your users in a collaborative way.
Users and agents can vote on the feedback which is
most useful, allowing you to prioritize improvements.
Learn more about Feedback

Contact us
Ticket creation from right within the messenger tool lets your user's quickly reach out to you with their support requests and questions.

Email

Users can conveniently create, answer and
manage support tickets through their email.The whole email thread is captured in a ticket,
including rich-text elements and attachments,
making it easy to track and action.