“Big Data is dead.” “Big Data is passé.” “We no longer need Big Data; we need Machine Learning now.” As we end 2017 and look forward to big (data) things in 2018, the most important lessons of 2017 –... READ MORE

I was recently a guest lecturer at the University of California Berkeley Extension in San Francisco. On a lovely Saturday afternoon, the classroom was crowded with students of all ages learning the tools of the modern economy. The craftspeople... READ MORE

“Three-quarters of companies want to improve their customer experience (CX) in 2015”. This is what Forrester Research shares based on its recent US Customer Experience Index, Q1 2015 report. So, clearly companies care about CX. But how do you continue... READ MORE

Your employees are talking to customers every day. But how do we leverage these personal and frequent conversations to uncover problem areas, discover new product ideas and identify trends? The highly popular Spanish retail chain, Zara, taps into its store... READ MORE

I recently posted a blog around dispelling the top 5 Hybrid Cloud Myths. In the build up to EMC World I will be posting links to the sessions that you can join to dispel those myths yourself! Myth 1: Private... READ MORE