PenSoft.com Web Site Privacy Statement

We Protect Your Privacy

PenSoft believes that privacy is important to the success and use of the Internet. This statement sets forth PenSoft's Privacy Statement for PenSoft.com and describes the practices that PenSoft will follow with respect to the privacy of users of this Site.

Like most industries today, the financial and business services industries are rapidly being shaped by technology, literally changing the way we do business. To be successful in this environment, we must continue to ensure that our customers are confident we will manage their financial affairs expertly and confidentially.

What is personally identifiable information?

"Customer identifiable information" is information which can be associated with a specific individual or entity, such as name, address, e-mail address, user ID, credit card number, social security number, and so on.

How is this information collected, used, and disclosed?

Recognition of a Customer's Expectation of Privacy

At PenSoft, we believe the confidentiality and protection of customer information is one of our fundamental responsibilities. And while information is critical to providing quality service, we recognize one of our most important assets is our customers' trust. Thus, the safekeeping of customer information is a priority for PenSoft.

We do not collect personal information -- including your e-mail address -- unless we first ask you for it. On some of our Sites, we may request that you voluntarily supply us with information, including your e-mail address, street address, telephone number or information so we may enhance your site visit or follow up with you after your visit. Whether you provide any information is entirely up to you.

If you have voluntarily provided information, you consented to the collection and use of your personally identifiable information as described in this Privacy Statement. We do not sell rent personal information collected through this site to anyone. However, PenSoft may provide aggregate statistics about visitors to our Sites, such as volume, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifiable information. PenSoft may also disclose information in special cases when we have a good faith belief that such action is necessary to: (a) conform to legal requirements or comply with legal process; (b) protect and defend our rights or property; (c) enforce the Web site Terms and Conditions of Use; or (d) act to protect the interests of our users or others.

Use, Collection, and Retention of Customer Information

PenSoft limits the use, collection and retention of customer information to what we believe is necessary or useful to conduct our business, provide quality service, and offer products, services and other opportunities that may be of interest to our customers. PenSoft will collect and use customer identifiable information for billing purposes, to provide service to you, to anticipate and resolve problems with your service, or to create and inform you of products and services that better meet your needs.

PenSoft servers automatically gather information about which pages are visited within the PenSoft Web Site. We do not use that information except in the aggregate.

Maintenance of Accurate Information

PenSoft recognizes that it must maintain accurate customer records. Therefore, PenSoft has established procedures to maintain the accuracy of customer information and to keep such information current and complete. These procedures include responding to requests to correct inaccurate information in a timely manner.

Protection of Information via Established Security Procedures

PenSoft recognizes that a fundamental element of maintaining effective customer privacy procedures is to provide reasonable protection against the unauthorized access to customer information. Therefore, PenSoft has established appropriate security standards and procedures to guard access to customer information.

Disclosure of Privacy Principles to Customers

PenSoft recognizes and respects the privacy expectations of our customers. We want our customers to understand our commitment to privacy in our use of customer information. As a result of our commitment, we have developed these Privacy Principles which are made readily available to our customers. Customers who have questions about these Privacy Principles or have a question about the privacy of their customer information should call PenSoft.

What are cookies and how are they used?

Some PenSoft Sites, like many other commercial web sites, may utilize a standard technology called "cookies" to collect information about how our site is used. Cookies were designed to help a web site operator determine that a particular user had visited the site previously and thus save and remember any preferences that may have been set while the user was browsing the site. Cookies are small strings of text that web sites can send to your browser. Cookies cannot retrieve any other data from your hard drive or obtain your e-mail address. If you are simply browsing a PenSoft informational site, a cookie may be used to identify your browser as one that has visited the site before.

We may also make use of memory-based cookies in support of authenticating the user of certain PenSoft web applications. Similarly, if you are a registered user of a site providing service to PenSoft clients (and have a user ID and password), we may use cookies so that we can provide personalized information based on preferences you have indicated while using the site. Although you have the ability to modify your browser to either accept all cookies, notify you when a cookie is sent, or reject all cookies, it may not be possible to utilize PenSoft services which require registration if you reject cookies.

What are your choices regarding collection, use, and distribution of your information?

If you have voluntarily provided information, you consented to the collection and use of your personally identifiable information as described in this Privacy Statement. If, in connection with your use of a particular service, we ask to use your data in a way not described in this Privacy Statement and you do not wish to permit that use, you can choose not to use the particular service.

If you have voluntarily provided personally identifiable information, we may, from time to time, send you mail or e-mail regarding products and services. If you do not want to receive such offers and mailings, you can easily indicate that by checking the appropriate box on the submission form.

How do we protect your information?

We exercise great care to protect your personally identifiable information. This includes, among other things, using industry standard techniques such as firewalls, encryption, intrusion detection and site monitoring. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personally identifiable information, we cannot ensure or warrant the security of any information you transmit to us or receive from us. This is especially true for information you transmit to us via e-mail. We have no way of protecting that information until it reaches us. Once we receive your transmission, we make our best effort to ensure its security on our servers.

Internally, we will restrict access to your personally identifiable information to employees who need access to the information in order to do their jobs. These employees are limited in number and are committed to our privacy policies.

We will review our security arrangements from time to time as we deem appropriate.

How can you help protect your information

If you are using a PenSoft website for which you registered, we recommend that you do not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail. Also remember to sign out of the registered site and close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if others have access to your computer.

Other sites

PenSoft Sites may contain links to other sites, including those of our business partners. While we seek to link only to sites that share our high standards and respect for privacy, we are not responsible for the privacy practices employed by other sites.

If you have questions or concerns regarding this statement, you should contact us at marketing@pensoft.com.

These Privacy Principles apply to individuals, and we reserve the right to change these Privacy Principles, and any of the policies or procedures described above, at any time without prior notice. These Privacy Principles are for general guidance and do not constitute a contract or create legal rights and do not modify or amend any agreements we have with our customers.