Method 2

1. From the home page of the modem interface, select "Advanced Setup".

2. Choose "WAN Service" from the available options. This will show all the internet profiles saved on your modem.

3. Tick all the boxes in the "Remove" field.

4. Click the "Remove" button.

5. Next, click "Add" and we can then create a new VDSL internet profile.

6. Select "PTM" as the WAN Service Interface Configuration.

7. Click "Next".

8. Select "PPP over Ethernet (PPPoE)" as the WAN service type.

9. Adjust the "802.1P Priority [0-7]:" to 0 and the "802.1Q VLAN ID [0-4094]:" to 10.

10. Click "Next".

11. Enter the Internet Username and Password provided by Flip in the PPP Username and PPP Password fields. If you do not know your username and password, please send our team an email at support@flip.co.nz and we will assist you further. Leave the "Authentication Method" as AUTO and the "MTU" value as 1492.

12. Scroll down to the bottom of the page and click "Next". On the following pages, keep scrolling down to the bottom and clicking "Next" without making any changes. You will lastly reach the "Apply/Save" button on the WAN Setup - Summary page. Click "Apply/Save" and then try testing your connection.