Patient & Visitor Guide

We want our patients and visitors to have access to all of the helpful information, services, and amenities that we offer. Please use the resources below as your guide to UT Health Northeast. If you have other questions, our staff is happy to help you find the answers.

General Information

Patient Satisfaction Survey

The opinions and suggestions from our patients are very important to us. After a hospital stay, ER visit, doctor’s appointment, or other medical service, you may receive a confidential survey in the mail. Please take a moment to complete and return it to our survey company.

Smoke Free Campus

In July 2004, UT Health Northeast was the first hospital in our region to become a tobacco-free campus. With our long history of caring for patients with lung diseases, we know firsthand the dangers of using tobacco. Our policy prohibits the use of any tobacco products on our campus including cigarettes, cigars, chewing tobacco, or snuff products. We thank you for respecting our policy.

Support UT Health Northeast

As a university medical center, UT Health Northeast provides exceptional patient care, comprehensive education, and innovative research opportunities. The generous support from our donors helps us advance healthcare. Learn about the different ways you can give to UT Health.

Visiting Hours

Hospital: 8am-10pm

For the well-being of our patients, we recommend no more than two visitors at a time.

Visits should be kept short so the patient can get plenty of healing rest.

Intensive Care Unit (ICU): at the top of every even hour for 30 minutes

The ICU is located on the second floor of the patient tower in Building A.

For the well-being of the patient, we recommend no more than two visitors at a time.

Children under the age of 12 must receive permission from the nursing staff to visit a patient in the ICU.

Volunteering at UT Health Northeast

Volunteers lend a helping hand to patients, visitors, and employees. They are an essential part of our organization and add an extra level of special care. Learn how to volunteer.

Amenities

ATM

An ATM (automated teller machine) is located in the Blue Star Café and Grill on the first floor of Building B for your convenience.

Chapel

Our peaceful and calming Hurst Chapel is located off the main hospital lobby across from the elevators. Visitors of all faiths are welcome to visit the chapel for prayer or quiet reflection. Ecumenical services are the 1st, 3rd, and 4th Wednesdays of the month from 10:00 a.m. to 10:30 a.m. Catholic Mass is the 2nd Wednesday of the month from 10:00 a.m. to 11:00 a.m.

Blue Star Café and Grill

The Blue Star Café and Grill offers a wide variety of delicious entrees, sides, salads, sandwiches, and desserts as well as grilled items and snacks. It is located on the first floor of Building B.

Breakfast: 6:30 a.m. – 10 p.m.

Lunch: 11 a.m. – 3 p.m.

Dinner: 4 p.m. – 6 p.m.

Weekends: 8 a.m. – 6 p.m.

Coffee Kiosk

Located in the main lobby of The Riter Center, our Coffee Kiosk features Seattle’s Best Coffee® along with sandwiches, snacks, and drinks.

Mon-Fri, 7:30 a.m. – 1 p.m.

Free Parking

Parking is always free at UT Health. Our parking lots are conveniently located in front of the University Hospital, Riter Center, and Emergency Room.

Gift Shops

Our gift shops are located off the lobby of the main hospital and in the lobby of The Riter Center.

Main Gift Shop: Monday – Friday, 10 a.m. – 4 p.m.

The Riter Center Gift Shop: Monday – Friday, 9 a.m. – 1 p.m.

Newspapers

Newspaper vending machines are located in the Blue Star Café and Grill on the first floor of Building B.

Valet Parking

With free and secure valet parking in front of The Riter Center and Cancer Treatment and Prevention Center, we offer front door service during business hours.

Vending Machines

Vending machines for snacks and beverages are accessible 24/7 in the Blue Star Café and Grill on the first floor of Building B.

Wireless Internet

UT Health Northeast offers free, high-speed, wireless Internet access to our patients and guests. Click on the wireless signal icon at the bottom right of your computer screen and select UGUESTIT. Be aware that this is a non-secure computer network.

Patient Benefits

Pharmacy

As the only university medical center in our region, our patients can take advantage of our buying power. No other local pharmacy can buy or sell medications cheaper than we can. For prescriptions written by a UT Health physician or mid-level provider on our main campus, we can take care of your refills, transfers, new prescriptions, and compounding. We can also mail your prescriptions to you, and our pharmacists are here when you have a question or concern about your medications. To learn more about our pharmacy services, call us at (903) 877-7088 or visit us next to the lab on the first floor of The Riter Center.

Floyd Cottage

Floyd Cottage is a beautiful apartment on the campus of UT Health Northeast that was generously endowed by Mrs. Thressie Floyd as a place family members can reserve when they have a loved one in the University Hospital. Two bedrooms, one bath, sofa, kitchen, washer/dryer, linens, dishes, and utensils are provided.

Availability is limited

Reservations can be made by calling (903) 877-5802

Maximum stay is limited to seven days

Cost is $45 per night with a $25 key deposit (returned upon receipt of key)

Checkout time is 11 a.m.

Guest Meals

If you would like to join your loved one for a meal during his or her hospital stay, you can make arrangements with the nurse to receive a guest meal. Cost is $5 in cash.

Library

The only comprehensive medical library in Northeast Texas is located on our campus. The Watson W. Wise Medical Research Library is open to the public. Library hours are Monday – Friday 8 a.m. – 5 p.m. Learn more.

Notary Public

The services of a notary are available on our main campus to patients free of charge. For information, call Case Management at (903) 877-2800 during business hours. After hours, notify a member of the nursing staff.

Therapet

Therapet is a local animal-assisted therapy group that visits our hospital patients on the second and fourth Sundays of each month. Learn more about Therapet.

Tranquility Garden

You are welcome to enjoy our Tranquility Garden with its beautiful plants, flowers, and a soothing fountain. It is located in Building B near the Blue Star Café and Grill and next to the Volunteer Creative Corner and Main Lobby Gift Shop.

Flowers are also delivered daily from local florists and are taken to patient rooms by one of our volunteers.

Spiritual Support

A volunteer chaplain is available to share a prayer or scripture, provide spiritual literature and resources, or help contact clergy of your own faith. Sometimes all that is needed is someone to listen and wait with you quietly while a difficult decision is made. For any of these spiritual needs, call:

Extension 7147 – weekdays, 8:00 a.m. – 4:30 p.m.

Ask a member of our staff to contact the on-call chaplain on nights or weekends. Our peaceful and calming Hurst Chapel is located off the main hospital lobby across from the elevators. Visitors of all faiths are welcome to visit the chapel for prayer or quiet reflection. Ecumenical services are the 1st, 3rd, and 4th Wednesdays of the month from 10:00 a.m. to 10:30 a.m. Catholic Mass is the 2nd Wednesday of the month from 10:00 a.m. to 11:00 a.m.

Advance Directives

An Advance Directive is a document that states your choices about medical treatment or names someone to make decisions about your medical treatment if you are unable to make decisions or choices yourself.

Texas State law recognizes four types of Advance Directives:

Directive to Physicians and Family or Surrogates (Living Will)

Medical Power of Attorney

Declaration of Mental Health Treatment

An Out-of-Hospital Do Not Resuscitate

If you do not have an Advance Directive, the doctor will seek guidance from the following persons:

Your guardian, if a court has appointed one, who is authorized to make healthcare decisions for you

Spouse

An adult child or, if you have more than one adult child, a majority of those children who are reasonably available for consultation