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Great location to Reliant for game

In town for the Denver vs. Houston game during the Christmas week. Based on previous reviews, we were leery about choosing this hotel. We were considering this hotel due to its proximity to Reliant stadium. The walk to the stadium was short maybe a five minute walk for the game. We found during our stay no reason for complaints. We were housed in Gulf building #3 ground floor garden suite and were pleased. While there is no Reliant view from this room, we had our own balcony (ground floor) that faces the pool. The room was very clean. It offered two double beds, two bathrooms, and the living area had a pull out bed in the couch. The mattress in the couch could've been better but no real complaints. The TVs in both the living area and bedrooms were large. Our two night stay was pleasant. The only Con I could add would be the price for the breakfast buffet at the restaurant in the hotel. I think It was around $16.00. We opted to order off the menu but it was just as pricey. Would definitely stay in this hotel if ever in the Houston area again.More

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Stayed: December 2013, traveled with family

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Ask SGIBound about Crowne Plaza Houston Near Reliant - Medical

Thank SGIBound

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Stayed here this past weekend for a cheer competition at Reliant and the location was awesome. The rooms were clean and the staff was very nice. From the looks of the room the hotel has had some foundation issues and I think better repairs could have been made. We stayed in the Suites in Building 4 ad it was so nice to have 2 restrooms. The hot water was an issue as their was none.

Stayed: December 2013, traveled with friends

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Ask pjkaye55 about Crowne Plaza Houston Near Reliant - Medical

Thank pjkaye55

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, facilities and the location of the hotel. It is always great to hear from our guests on how we are doing. However, I am sorry for the lack of hot water during your stay. Please accept our sincere apologies for any inconvenience it may have caused you. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Your patronage and support to the hotel is very important to us and we look forward to welcoming you back in the near future.

Sincerely,

Lera PCase Manager IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

I was going to give 3 stars, but after our shower leaked all over the bathroom i changed my mind. The room itself was pleasant. The bed was comfy. We came to Houston for another check up at MD Anderson so we asked for a medical rate so we were put in a handicapped room...neither of us are in a wheelchair and have no physical limitations to suggest we needed such a room. The shower fixture was broken and im guessing that because of this the shower head had fallen enough times to compromise the structure of the head causing water to then shoot out the sides of the housing and ulti.ately all over the bathroom floor. we asked for extra towels right away...they never came. My husband went to the front desk and they said it would be after 11 before they could relocate us. He tried to request a room in the tower but they said they wouldnt know where the room would be. We didnt want to take a chance on getting a worse room so we found another hotel. The whole hotel had this over hanging musty smell. Not sure what it was. And we were supposed to get coupons for a complimentary breakfast but never got them. Our server had to go to the front desk to find out. The food was good and the wait staff was friendly. This is a beautiful hotel in the fro t but the back looks like the urban ghetto.

Stayed: November 2013, traveled as a couple

Ask Staci E about Crowne Plaza Houston Near Reliant - Medical

1 Thank Staci E

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations.

We are so sorry to see you did not enjoy your overall experience with us and regret the issues you encountered during your stay. We have taken note of the points you've raised in this review and forwarded them to our management team for review. Rest assured that your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer.

Once again, thank you for staying with us and providing us a valuable feedback.

Sincerely,

Joel BCase ManagerIHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

There are rooms in two parts of this hotel. First is the tower, where I imagine (hope) rooms are kept a little better. I was not lucky enough to get a room in the tower. Second is where my rooms were, and that is in what I will call the unwanted step-child of the hotel. These rooms are located a quarter mile walk down long corridors from the front desk, or any other hotel staff for that matter.

When I stayed at the hotel, rooms were priced at $140 with a AAA rate for the standard two twin bed room. I was traveling for business at Reliant Park. I stayed two nights.

During my two night stay, I had to move rooms twice and encountered three different rooms during my stay due to issues with cleanliness, fire hazards, and security issues.

All Three Rooms did not live up to my expectations of what a $140/night hotel room in the area should be. On the surface, the rooms were not terrible, but absolutely not a $140/night room. They were obviously old and run-down. There were half-finished "fixes" all over the common areas and rooms, including anchors left in the wall from where paintings used to hang, drywall putty slopped over holes and never sanded or painted over, dings, marks, etc. all over the walls. Also, the doors in all three rooms did not seem to be hung properly. They all had some "play" in them after being shut and would leave a very large gap like they were not fully closed, and could not be fully closed. Again, not terrible, but I would not expect that for $140/night in the area.

Room 1: Upon arriving to the room, I did my usual walk around the room and found it had apparently not been cleaned. There was on the headboard, what looked like three big loogies crusted over, cobwebs in the bathroom, fallen parts of the ceiling strewn throughout the tub (1 inch chunks), what looked like mold in the corner by the bed, and sheets that did not look like they were washed from the previous guest. I called to report this and was moved to a different room in the same building.

Room 2: The room looked to be of the same run-down quality, however it at least felt clean. I slept the night there but forgot to set the thermostat (apparently, luckily). When I woke in the morning, it was 55 degrees in the room, so I turned on the heater before taking a shower. Within 30 seconds, I could not breathe due to the smell of the heater, which then set off the fire alarm in the room. (I heard a few fire alarms the night before, I wonder if this is common in the other rooms as well.) I called to report this, but requested another room since I had to hurry up and take a shower and head in to work, and did not have time for somebody to come fix it first. (and I sure wasn't taking a shower in a 55 degree room)

Room 3: Returning from dinner, I realized as I got to the door that I had left my key card in the room. Feeling upset that I would have to walk a quarter mile to the front desk, and remembering about the poorly hung doors, I decided to test my skills. Within 5 seconds, I was able to easily break into my room using nothing more than the flimsy "Do Not Disturb" sign I had hung on the door before I left.

Needless to say, I will not be staying at this hotel again. Aside from the big issues (Heater filling the room with smoke, and ridiculously insecure doors), the quality and upkeep of the hotel was about what I would expect or less from something like a La Quinta or something around the $50-75/night range.

Stayed: November 2013, traveled on business

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Ask Kyle L about Crowne Plaza Houston Near Reliant - Medical

2 Thank Kyle L

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thank you for your feedback regarding your recent visit at our hotel. We are sincerely sorry to read about your negative experience during your stay. Your comments are being shared with the hotel management and appropriate action will be taken. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. We appreciate all guest feedback, and strive to provide excellent service to all of our guests.

Sincerely,

Karen G.Case ManagerIHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Our vehicle was stolen from this property. It wasn't just an ordinary vehicle it was a Ford F350 truck with welding equipment on the back of it, so not something that could NOT be noticeable. In fact, it was the only one like it in the parking lot. The property had all gates locked with one way in and one way out, along with security who is suppose to patrol the parking lot. They have security camera's but they are of very poor quality. Trees hang down and resrict the view and some of these camera point straight to the ground. Our truck was stolen at 4:16 pm, broad daylight! I'm not sure that the employees are bonded at this facility! We were charged for our room. I had to ask for it to be credited! I have called the mgr several times so the police could make arrangements to come out and view the security camera's but he will not return my call. They only keep the tapes for 30 days! Although the room was nice, as long as your stay was in the tower, I just don't feel like it is a safe or secure place to stay. I will never recommend this hotel.. This was my second stay here and I will not be back.

Room Tip: If you do decide to stay at this facility, ask where is the best place to park that the camera's have a good view and also make sure you stay in the tower, which is the main part of the hotel.

Stayed: November 2013, traveled with family

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Ask Kathy F about Crowne Plaza Houston Near Reliant - Medical

4 Thank Kathy F

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Houston, TX.

Sincerely,

Orlando A.Case ManagerIHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

A friend and I stayed here last weekend. We chose this hotel because it was convenient to Reliant center.Our check in was a little odd. The desk clerk said our room wasn't ready (3:00) and she asked us to wait a few minitues to chek in. We sat in the lobby and watched her check in a few people after us. We waited for 15 minutes and when we went back to the desk the original clerk was gone and a new one was there.She didn't know what the first clerk did so she checked us into a room (which was different than the original) The room was adequate...furniture needed to be replaced but the bed was comfortable. Bathroom was very small. The next morning we left for the day and housekeeping was at the room across the hall....they saw us leave. When we got back late that afternoon our room keys did not work so we had to go to the desk and have them rekeyed. when we opened the door to the room it still hadn't been cleaned so we had to call the desk and have them send housekeeping. It was rather inconvenient!! We had several meals in the restaurant and it was ok. The hotel could use some updating, new housekeeping staff and the front desk staff! Next time we are inclined to find another hotel.

Stayed: November 2013, traveled with friends

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Ask angelavol about Crowne Plaza Houston Near Reliant - Medical

Thank angelavol

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thank you for your feedback regarding your recent visit at our hotel. I am pleased you liked the location of our hotel. However, I would like to apologize for any inconvenience the housekeeping services may have caused you. This is definitely not up to our standards and we are constantly working on improving the quality of service provided. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Once again, thank you for your feedback.

Sincerely,

Janice ACase Manager IHGCare

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.