Smart Russell Square Reviews

Reviews & Ratings Explained

71%

Rating

7118 Total Reviews

69%Value For Money

73%Security

88%Location

73%Staff

64%Atmosphere

68%Cleanliness

60%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is. Read our review guidelines »

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94%

I always stay here! Great location near tube station and also the conference I was attending! Basic breakfast but good atmosphere and clean rooms. The bunks all have a curtain which I like a lot!

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60%

It was a good place when it came to just having somewhere to sleep. The beds were not very comfortable and they tried squishing as many beds as possible in one room, however, at least each bunk had its own curtain. The showers were not very nice. It was a giant room with individual showers but no individual change rooms. Also it was a push shower and it was very short. Some of the people at the front desk were helpful. We had to pick who we talked to as some were more helpful than others.

Thank you for your review and rating the hostel so high. Now you can follow our latest news and offers on Facebook.

60%

Ok, you get what you pay: the location is nice (you can visit the city centre on foot), 1 minute away from a tube which brings you everywhere. Toilets are mixed but quite clean, showers are only in the basement.
For the first 2 nights we were in the basement, room 17, which was a terrible experience! The "soundtrack" of the room was the endless noise of the sewage pipe, but above all we were 12 guests in a room without a window. It was so smelly that we couldn't breathe!

Thank you for review. We are pleased that you have enjoyed your stay with us. Now you can check our latest news, offers and photos on face book.

66%

People that work on the reception of hostels and hotels should always be able to be speak fluent English with a smile especially because they are having to deal with hundreds of people every day. But apart from that it's not a bad hostel it is just that the facilities at not all that good compared to a lot of the other hostels that there are in London. Now days, I have been completely honest and I hope that I haven't offended anyone,
Christopher Micharl Wright

It was very near to the underground and the British museum. Also, there are many shops and restaurant around the hostel. The room was clean and good. But the shower room was one in the basement, and it was little bit difficult to use. And there is no free locker. But it was okay to stay two nights.

Hi, thank you very much for your positive review! Hope to see you again.

60%

The hostel can't be very clean, three out of four of our group got a flu/asthma problems while staying there. We also saw a mouse in one of the dorms. Staff didn't seem very happy. We had also sent an e-mail about three or two weeks before we arrived, asking if we could all be situated in the same dorm. We never got a reply and when we arrived at the hostel and asked about it the staff member just said that we should have sent an e-mail. Great.
But the location is good.

Hi,
Thank you for your feedback.The booking you made was for two guests only, you were placed together in the same dorm for the entire stay. we can not guarantee that if you make multiple bookings that all these booking will be placed in the same room specially in a very busy period such as the new year eve. Hence, we advice our customers to make one group booking to avoid disappointments. In regard to cleaning issue, our housekeeping department is looking into it to improve our services.

Thank you for review, We are really sorry you didn't find our staff welcoming. We are doing our best to make all our guests happy. Could you please advise us on what way you did not like our hostel so we can improve our services.