The Practice

Patient car parking is provided, with CCTV coverage and our facilities offer easy
access to pedestrians. Services to patients are further enhanced by separate
pharmacy and dental surgery businesses operating on site. Our purpose-built premises
offer excellent access for all patients, with clinical facilities mainly sited on the
ground floor. Details of surgery hours and the clinics and services we offer are set
out on the following pages.

If you have any suggestions about how we could improve our facilities to give you a
better service, our practice manager would be very pleased to hear from you.

The practice has a "Patient Forum" which aims to give you a voice by acting as a liaison
between the practice and our patients. Through the forum meetings we aim to ensure a
regular exchange of opinions between patients and staff and to allow feedback of suggestions
for improvements in the service provided. You are welcome to join, please ask at reception
for details.

Surgery Hours

The practice is open from 8:30am until 6.00pm, Monday to Friday. Late night surgeries run
from 6.30pm to 8.00pm, Monday and Tuesday and are primarily for patients who work and have
difficulty getting to the surgery between 8.30am and 6.00pm. The practice is closed on
Saturdays, Sundays and all bank holidays. We also have half-day closures for staff training
which take place each month. The dates and times concerned are advised on posters throughout
the surgery.

Catchment Area

To request a repeat prescription

You can request repeat medication and cancel appointments using our online service. To use
this service, you require a username and password – please visit the surgery to obtain these.

If you have previously used our old online service, you can login using your old username
with _203 added to the end (e.g. if your Access id was 12345, your new username is 12345_203);
your password remains the same. If you have difficulties logging in, please contact the surgery.

NHS Choices

Minor Injuries Unit

A minor injuries service is available at the St. George’s Centre on St. George’s Road, situated
behind the shopping centre, off Middleton Ring Road. Help for people with minor injuries such as
cuts, minor burns or sprains. A variety of other medical services, including childrens’ health,
maternity, musculoskeletal treatment and eye care are offered on an appointment basis. Opening hours
are 8:00am to 10.30pm everyday the xray department closes at 9.00pm.

Students

We occasionally have medical or nursing students with us on a short-term basis, for teaching purposes
only. We also have foundation year doctors at the practice two or three times a year.

Responsibilities

Patient Information Leaflet

Compliment / Complaints

If you have a compliment or complaint /concern about the service you have received from the doctors or
any of the personnel working in this practice, please let us know.

We welcome feedback from good experiences as well as bad, although we realise that people generally only
make comments about bad experiences. We operate a practice complaints procedure as part of an NHS complaints
system, which meets national criteria. Please Click
Here to download the compliment / complaints form.

GP mean earnings

The average pay for GPs working at Lingwell Croft Surgery in the last financial year was £69,981.00 before
tax & National Insurance

This is for 5 full time GPs, 5 part time GPs and a locum who worked for 3 months.

2017 - 2018

10 GPs

Full time GPs

5

Part time GPs

5

Locum employed 3 months

1

Extended Access Services (Extended Opening Hours)

In order to run evening and weekend GP clinics, the practices in South and East Leeds have
joined together to open ‘Hubs’ that make the best use of the limited resources available for
these kinds of services.

The nearest one to Lingwell Croft Surgery is at St Georges Centre.

By running clinics from fewer locations we are able to offer more appointments than if each practice opened in the evenings and on weekends.