Aroflo have marketed themselves as 'integrating with Xero' (and charge a $900 fee to do so), however as per the comments below, they only integrate invoices, not credits. Before we signed up to Aroflo, we made it very clear to the team that supplier invoice/credit imports was one of our most important criteria in a workflow system, as we process a large number on a daily basis (as do many trade businesses). In June, we supplied their Sales & Development Team with samples of our import files (showing invoices & credits) which they assured us could be set up to be imported and integrated. Finally in October, after months of supplier import issues, we were told Aroflo was unable to import credits and the credits could not be integrated with Xero. Further to this, we have been told upon our cancellation, that Aroflo were aware the entire time that this was the case. We invested a large amount of time and effort in setting up Aroflo and feel we have been very mislead. Xero is the financial heart of our business and our financial accuracy has been been impacted badly. Be wary of the smooth talking sales team and their slick website, this is a clunky, glitchy workflow management system that does not integrate well with Xero.

Hi Phoebe, we appreciate you taking the time to document your feedback about AroFlo’s integration with Xero.

The current level of integration we have with Xero meets the accounting needs of the vast majority of our clients but we do acknowledge that we don’t currently facilitate the handling of credits. Most of our clients occasionally receive supplier credits and are happy to manually enter them but we understand that due to the unusually large volume of credits you were receiving from supplier’s each month, this wasn’t a viable option for your business.

We feel that your feedback was immediately acknowledged and addressed, along with other enhancement requests you made. We fast tracked your request for auto invoice imports for your specific supplier that wasn’t currently on our list of supported suppliers. This normally takes a few months but we actioned your request immediately. We also assigned our most senior development resource to your account to address your unique purchase order reconciliation process which he worked on for days.

Your request for the reconciliation of supplier credits was allocated as a priority enhancement but, as is the standard across our industry, we have a long list of customer enhancement request so we always try to prioritise those that will benefit the majority of our client base. We appreciate that it is frustrating for your business that we could not immediately rectify your particular issue with our system but unfortunately it’s not viable for us to tailor our system to cater to one client’s unique business processes.

It’s disappointing that we weren’t able to meet your expectations and wish you the best of luck in your search for a system that meets the specific accounting requirements of your business.

We have found Aroflo to be substandard to other workflow packages in terms of it's integration with Xero. Aroflo only performs a small part of the functions available in Xero and will import/export supplier invoices but not supplier credit notes or anything with negative numbers. Aroflo charge a substantial amount for their 'Xero Integration' Function (approx $900 AUD per company link where most apps offer Xero integration for free) and advertise themselves as being streamlined and minimising double handling however it increased our workload dramatically as all credits had to be manually entered into Aroflo and imported separately into Xero. We have since cancelled our Aroflo subscription and would definitely not recommend it in it's current state. Since raising our issues with Aroflo about this we have been basically brushed off and told that its in development however the package we were sold was meant to fully integrate with Xero so a very disappointing experience.

Frances this section is just for the review of IMS Service Track, as you can only post one comment :) You're more likely to get an answer to your question in this part of Community: Using Xero Add-ons.

We use both IMS & Xero, Most things integrate fine, accept invoices from our service department integrate both ref number (task number IMS) Customer order number & task address. Anyone have clues how to stop this?

We have been using IMS since 2009, it enabled us to improve our business on many levels and opened my eyes to the advantages of cloud computing. When I became aware of Xero there was little doubt that it could improve my work flow and get my accounting data up to the minute. The two products work brilliantly together, with IMS feeding all my client, supplier and invoicing data into Xero.