Disclaimer and Website Data Protection Policy

DISCLAIMER

INFORMACTION PURSUANT TO LAW 34/2002, OF 11 JULY

In accordance with the provisions of article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, we inform you that the owner of the website www.fuertehoteles.com is FUERTE GROUP SL with Company Tax Code B-92120237, who can be contacted at the following address:

PRINCIPLE OF INFORMED CONSENT

In accordance with the provisions of articles 5 and 6 of Organisational Law 15/1999, of 13 December, on Personal Data Protection, we inform you that the personal data that you have voluntarily provided via various input forms available for that purpose on the website www.fuertehoteles.com, or any other data collection channel, shall be saved in a file entitled “CLIENTS AND/OR SUPPLIERS”, or where appropriate “HUMAN RESOURCES”, which are the responsibility of FUERTE GROUP SL, in order to be able to contact you, maintain the contractual and/or pre-contractual relationship, the internal Hotel-client management, the Friends Club and recruitment management.

FORMS AND SERVICES AVAILABLE

With this web page and all the other official web pages linked to the Group, FUERTE GROUP seeks to provide you with the best services and, to that end, currently has personal data collection forms for the following services: newsletter, Friends Club, professionals registration, contact and online room booking form, group events form, weddings, golf reservations, sport contact, spa appointments, transfer services, recruitment and regular special offers.

INTENDED USE OF PERSONAL DATA AND REVOKING CONSENT

THE CLIENT/USER of the WEBSITE www.fuertehoteles.com having provided their personal data voluntarily via the different input forms available for that purpose on the website, gives their express consent for that data to be used to send promotional offers from our Business Group, FUERTE GROUP, in the hotel, catering, leisure and real estate industries via any current or future media (SMS, e-mail, fax, social networks, etc.). Also, the information will be used to answer any questions you may ask us, manage the orders or requests in the data collection forms and as part of recruitment procedures. To that end we will use cookies with your consent in accordance with the policy given below.

All the information fields marked with an asterisk in the web forms must be filled in. If the information is not provided, FUERTE GROUP SL cannot guarantee that the services provided will fully meet your needs.

In order to ensure that the services requested are correctly provided, the personal data supplied shall be communicated to FUERTE GROUP businesses, in accordance, at all times, with the legislation in force concerning personal data protection.

Consent shall be understood to have been given as long as we have not been expressly informed that it is revoked with regard to any of the aforementioned uses. To that end, THE CLIENT/USER may unsubscribe from any of the services contracted by checking the box that appears in any e-mail, via the web page or by writing to the e-mail or postal addresses given below.

The FUERTE GROUP services are not intended for minors aged under 14 without the full consent of their parent or guardian, therefore FUERTE GROUP does not collect or request information from minors aged under 14.

With regard to the recruitment service, THE CANDIDATE who submits their curriculum shall choose from the jobs on offer on the web page. The data voluntarily introduced or submitted shall be saved in the “HUMAN RESOURCES” file to ensure correct management of the selection process.

ACCURACY OF PERSONAL DATA

THE CLIENT/USER of the WEBSITE www.fuertehoteles.com shall be solely responsible for the veracity and accuracy of the data provided, FUERTE GROUP SL acts in good faith as a mere service provider. Should false information or that of third parties without their consent be given, FUERTE GROUP SL reserves the right to destroy that information immediately in order to protect the rights of the owner or owners.

THE CLIENT/USER undertakes to use the web page and those services available to them on it in a manner consistent with the law, common decency, good behaviour and public order, as well as the provisions of this document. THE CLIENT/USER is obliged not to use the web page or its services for illegal purposes or in a way that is contrary to these regulations.

COMPLYING WITH SECURITY MEASURES OF THE ORGANISATIONAL LAW ON PERSONAL DATA PROTECTION (LOPD)

FUERTE GROUP SL is committed to fulfilling its obligation to keep personal data confidential and its duty to protect it, and shall adopt all necessary technical and organisational measures to ensure the security of personal data and prevent it being tampered with, lost, or processed or accessed by unauthorised persons, taking into account the technological capacity, the nature of the data stored and the risks it is exposed to, all in accordance with the provisions of Royal Decree 1720/2007.

USE OF COOKIES AND ASSESSMENT AND MANAGMENT TOOLS

FUERTE GROUP collects information through mechanisms such as browser cookies or log files to track CLIENTS/USERS web activity. These mechanisms are linked to a single CLIENT/USER and their own personal computer. FUERTE GROUP shall use this data only with a view to improving services and shall share them with other companies belonging to the Group to that end.

FUERTE GROUP uses cookies with your consent. If you do not want us to use cookies, you can deactivate them by making the relevant adjustments to your web browser.

FUERTE GROUP may use advertising links for third parties’ web pages but we are not in any way responsible for the content and legality of this third party web page.

All the FUERTE GROUP websites include widely used information security measures such as: firewalls, access control systems and cryptographic mechanisms, in order to prevent unauthorised access to the data provided.

EXERCISING RIGHTS OF ACCESS, CORRECTION, DELETION AND OBJECTION

THE CLIENT of the WEBSITE www.fuertehoteles.com may exercise, at any time, their rights to access, correct, delete or object under the conditions established by Organisational Law 15/1999, by contacting FUERTE GROUP SL, at the following address: AVENIDA EL FUERTE S/N, 29601-MARBELLA (MALAGA) or e-mailing infogrupo@grupoelfuerte.com

MODIFICATION OF THE TERMS OF USE

FUERTE GROUP reserves the right to modify the terms of use of its website in the interests of the user and in order to provide the best service possible in line with current legislation.

INTELLECTUAL PROPERTY AND COPYRIGHT

All the content and graphic designs on the FUERTE GROUP websites, including HTML code, JAVA, JAVA Script or Active X programming languages, are subject to copyright and intellectual property protection legislation, so that users have the right to exclusive use, where necessary, to ensure the correct provision of the services outlined in the corporate aims of our companies. They may not be distributed, transferred, modified or used in any way, without the express written authorisation of the FUERTE GROUP.

APPLICABLE LEGISLATION AND COMPETENT JURISDICTION

The website’s use and data protection policies are governed by Spanish legislation. In any dispute that may arise with respect to its validity, execution, fulfilment or resolution, FUERTE GROUP and the CLIENTS/USERS/CANDIDATES agree, expressly waiving their own jurisdiction or any other to which, in their case, they may be subject, to submit to the Courts and Tribunals of Malaga. This contract constitutes the full and complete agreement between FUERTE GROUP and the CLIENT/USER/CANDIDATE, and supersedes all previous pacts, commitments, statements or agreements, both written and oral, that may have previously existed between them.

PETS POLICY

Pet policy Dogs weighing up to 15 kg are admitted, with the exception of Fuerte Marbella and Fuerte Miramar, where only dogs weighing less than 5 kg are permitted. For larger dogs, there is a kennel in Elviria, 15 km from our facilities. There is a daily €10 surcharge for dogs. All hotels retain details of 24 hour veterinary services. All dogs must:

- Have all up to date immunisations

- Receive anti-flea and parasite treatment before arriving at the hotel