Feel the need for speed? 4G is here

Last month we brought you new handsets – this month we bring 4G SIM Plans!

Australians are very excited about the launch of 4G services and with good reason.

The technology behind 4G

The 4G LTE (Long-Term Evolution) voice network is the fourth generation of cellular technology. This is great news for mobile phone users. Performance-wise this means less buffering, better audio quality, improved gaming experience and smoother streaming services with reduced lag.

Currently, 4G networks in Australia run on FD-LTE (Frequency Division), which uses two separate frequency channels, one for data traveling in each direction. TD-LTE (Time Division) is a new flavour of 4G technology, where the upload and download of data happens on the same frequency, but at different times.

For the tech boffins amongst you, check out this link to explain the ins and outs of 4G. In layman’s terms TD is another way 4G can be delivered at lightning fast speeds.

4G coverage in Australia

Right now, there’s 4G coverage in selected areas of most major capital cities and some regional centers. Other areas of the country will follow so stay tuned. In the meantime, you can use our coverage map to check areas with 4G coverage.

If you happen to be passing through an area that doesn’t have 4G, your phone will use the available 3G or 2G networks instead.

As always, the speed you experience on the network will be a combination of the spectrum of the network you access, your personal device and the number of customers using the same network at the same time.

Plans, plans, plans

Whether you need just a SIM, or if you want to buddy up your plan with a 4G handset, you can find a mobile phone to suit your browsing needs and desires.

There are four mobile phone plans from which to choose. All plans offer call and text value, as well as a monthly data allowance.

With each plan, you can enjoy great included value, and depending on the plan you choose, you could also benefit from all-inclusive national calls, texts and iiNet-to-iiNet mobile calls within Australia. There is a once-off upfront cost of $20 for the SIM card.

You sure can. They cost $20 each which you can purchase via our website and we’ll post it out to you. You’ll need to review our critical information summary so you’ll know all the ins-and-outs when you purchase the SIM only.

Already on a 3G mobile contract with iiNet and want to upgrade to 4G?

We’re all about the upgrades. To enjoy 4G speeds you’ll need to change from your existing 3G plan to a new 4G plan. You can do this through Toolbox or call 13 19 13. Just be sure that you have a compatible 4G handset.

I’m in a contract but want to join iiNet’s 4G party when I’m ready. Can you remind me?

To take advantage of 4G, you’ll need to upgrade to one of our current mobile plans as they’re the only ones that currently have access to the 4G network. You can do this through Toolbox or give us a call on 13 22 58.

Nice on iiNet! Quick question, do you guys have data bulk on packs like Optus does? I find that I am a huge data user but not so much on the talking yet all companies seem to correlate data and voice together with the cost. What if I just want the bare bones on voice (say $200) but want 3Gb on data?

Currently our mobile plans come in the four flavours available on our website. We don’t have separate plans for heavy users of a particular type of content, however we may consider that in future plan revisions.

Hi – I live in a bit of a valley, just 10 minutes from Coolum beach. I have no free to air tv reception – and it follows, that I have no mobile reception where live either –
I can only use my mobile phone if I’m out and about in the car (ok I guess the word “mobile” is appropriate in my case) ..however if I could get mobile reception I could do away with the fixed line internet service.
any chance of that being remedied?

Re the vodafone qquestion I understand vodafone and optus are in an arrangement whereby they have started and may increase joint use of their respective transmission towers. Therefore I would expect similar coverage over time. Anyone with more or other info? Cheers Rod@Tal Waterhouse,

SIM only plans and outright handset purchases come with no lock-in contracts and have no break fees. Any handset on a 24-month repayment would only need to pay the total of the remaining repayments if cancelled before completing the repayment.

Hi
I have an iphone 4s
Can I access the 4 g network on this phone?
Does the iphone 5 support 4g?
I’m not a Samsung user and wondered if iinet are considering offering iphones in their mobile packages?
Thanks

We currently don’t offer data packs or any options for additional data on our 4G mobile products but we’re always looking to add more value to these plans where possible in future. Keep your eyes on our pages for any announcements.

Hi I already have iinet broadband with home phone service at my house and if I want to add my phone and 2 others phone wchich used by my wife and daughter how much you will able to give me discount and which plan is best for me and my wife wife and my daughter
Thaniking you

If your ADSL service isn’t currently under a contract you’ll be able to add one to your service when signing up for the mobile voice plan to receive a discount to the plan’s monthly cost.

The plan best suited for each service is best determined by how much each mobile is used and what it’s primarily used for. I’d suggest checking out our plans and seeing which one is most likely to cover any current usage for each service.

Hi guys. I’m a long time customer of iinet and happy
My 24 month mobile phone contract is due to expire this August which can’t come soon enough because, well, they are bad. Not naming names but it would be easy to guess who they are 😉
Anyway, i’m wanting to bring both myself and the wife over to iinet, preferably the $30 Casual Conversation Sim Only Plan but i’ve got a few questions i’m trusting you could answer please.
1) I have an iPhone 5 so i’m right to say that i will get 4G in a 4G area on it? I.e Perth City?
The wife has an iPhone 4 so she will only get the 3G as she has been all along.
2) Most importantly, i’ve been searching high and low on your site to no avail on the above mentioned plan, if it is a month to month/pay as you go style thing, or a locked in contract for a period of year(s)?

At this point in time we are NOT wanting a locked in contract, and so prefer a pay as you go/month to month style thing. I’m hoping the above mentioned plan is exacly that?

Hi,
I’ve been with Optus for many years now and for regional (NSW Central Coast) coverage, I’m NOT a fan. Sure, they cover big centres, but the quality and strength of the signal are way down. Unless they boost the output power of their towers, the 4G will also suck. The number of missed calls is increasing. You need to build your own infrastructure, not depend on the other players. So this little duck will not join your flawed network

If you haven’t already, I’d strongly suggest getting in touch with our support team on 13 22 58 to ensure that our wholesaler is aware of any issues with the network in your area and have us assist in rectifying any other problems.

my 3G service through Optus (on an iinet contract) has severe limitations. I can cope with the simple area-related lack of service but what is really annoying is not being able to get a signal in some shopping arcades in the city – Hobart. What are my options for getting out of 3G and into, say, a 4G service inside my present contract or can I change up to a 4G contract before my present contract expires.

The current contract you have is only applicable to your telephone handset. If you have a 4G enabled phone and are in a coverage area we’d be more than happy to change you over to one of our new 4G plans.

If you have a contracted non-3G handset on a repayment, you would need to either purchase a 4G enabled handset outright or you could finalise any remaining repayments for the existing handset and commence a new repayment plan. Our billing and sales teams would be more than happy to assist you with any of the options I’ve mentioned.

iiNet’s access to Optus’ voice network is exactly the same priority as an Optus customers would experience. For Mobile broadband, we actually take it up a level and manage the data component in our network so we can offer some exciting new plans and services in the near future, as well as provide a great data experience.

When porting to iiNet, we would provide you with a new iiNet Nano sim but the number stays the same. On the $69 plan, all those inclusions are correct but it is important to note that the Calls, SMS and MMS, etc are all standard ones made in Australia to Australian numbers only. For example, SMS and MMS to international numbers are additional costs. Further details are on our website and in our Critical Information Summary if needed: http://www.iinet.net.au/about/legal/cis/mobile.pdf

None of the plans are much good if you are going to charge 90 cents a min. The $60 plan is what we need but we can get $30 plan that gives all you offer on the $60 plan.You need to be more competitive, Australia seems to be one of if not the most expensive mobile phone countries in the world

We’re always trying to improve our plans to make them more appealing or competitive. Feedback such as this always helps us identify any improvements we can make to the products we offer.

If you’d like to pass this and any other feedback though our website (http://www.iinet.net.au/customer-service/) our business improvement team will be sure to take it into account in future assessments and revisions of our plans.

Changing to the new 4G plans can be done through our Toolbox or by contacting our billing team. You won’t need to change your SIM and should only have to reboot your phone once the 4G services are activated on your service.

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