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support

Customer Support

Please review the support information below before submitting a support request. All support requests need to start with an email to support@medical-coding.net. You will receive a response within the business day. Always include your Medical Coding.Net Invoice Number in any correspondence.

Placing Orders

Ordering Online

Ordering online with PayPal or credit card is easy, secure, and available 24 hours a day. As you browse the website, check the items you wish to buy and click the "Add to Cart" button. Click the View Cart icon in the upper right of the web page to review your selections, make any necessary changes, and check out. Our shopping cart is for taxable (in AZ only) credit card sales. Please be sure to read our return policy before ordering.

Ordering by Telephone

Our toll-free sales number is 888.288.2043. Sales representatives are available between 9am-5:30pm CT, Monday-Friday, except legal USA holidays. If a representative is not available, order information (as listed in "Ordering by Fax" below) may be left on our secure voice mail system. Your message will normally be returned during the same business day, and you will receive confirmation of your order via email.

Ordering by Mail or Fax

Paying by check

Fill your shopping cart as usual and proceed through the checkout process. In the final step, select Check/Money Order as your method of payment and enter the check/order number. In the final step, a PRINT button will appear. Click it to print the order. Mail the printed order and your check your check to Provistas Inc, 10339 E 37th Street, Yuma, AZ 85365. Your order will ship as soon as the check clears. You will receive an order receipt by email or fax.

Paying by credit card

If you do want to pay with a credit card, proceed as above making sure that the billing name and address match your credit card name and address. After printing the order, write the type of card, card number, the expiration date, and the authorization code (3-digits on the back to the right of the signature panel for VISA/MC/Discover and 4-digits on the front of the card above the card number to the right for American Express cards) on the order form.

Mail or fax the form to our 24-hour fax number, 888.551.6657.

Medical Coding .Net will email or fax your order receipt.

Payment

Not-For-Profit Educational, Medical, or Governmental Agencies

Not-for-profits that use a purchase order system must make a minimum order of $500. We perform a credit check on all customers who need to submit POs.

All Other Customers

Customers must pay for their products before they are shipped. This can be done with PayPal, a credit card or check.

Volume Discounts

You may qualify for a volume discount. To learn more, send us an email containing a description of your needs to orders@medical-coding.net or give us a call. We will work to get you the best possible deal!

Order Status

Books and Desktop Software

Order Tracking

If you are wondering about the status of your order for coding books or software, please visit our order tracking page at Sales Order History.

Pre-Orders

If you placed a pre-order for a book, the book may not yet be shipping. To find out the availability status of pre-order titles, please contact us at support@medical-coding.net

Data Files, eBooks & Software

Data File and Software Licensing

For many of our data products, you will need to complete and sign the Data File Customer Form before we will provide you with your download link to retrieve your data order. You can download our data file customer form here.

Click here to view our data file End User License Agreement.

Delivery

Provistas electronic products are guaranteed virus-free and are immediately downloadable in your account page. For other vendors, you will receive download instructions 1-2 business days from your order date.

TESTIMONIALS

I never have to worry about my order with Medical-Coding.net. The level of customer service and professionalism is second to none. Thank you for all the great support.