The group of more than a dozen met at a row of tables by the windows towards the back of the Pinehurst dining room. It was the early 1990s, and most businesses by then had discovered the most profitable way to increase productivity meant equipping its employees with personal computers. Spreadsheets, word processing, and this new thing called “PowerPoint” became the standard. Employers, though, had one challenge – they were ill-prepared to train their employees. It was one of those “old dog – new tricks” conundrums.