His point is that the user sees this: Windows comes with a free browser, but to use Firefox he must pay a fee. No matter WHO gets the money, Firefox is not free to him, and it sours his opinion of Firefox, not Dell.

His point is that the user sees this: Windows comes with a free browser, but to use Firefox he must pay a fee. No matter WHO gets the money, Firefox is not free to him, and it sours his opinion of Firefox, not Dell.

I'm a user and did not see that at all because nowhere does it say or imply the user is paying a fee for or to use Firefox. Dell's wording explicit states the fee is for an "installation service". They are not scamming or being deceptive in any way. If people insist on being as stupid as you described, maybe as a courtesy Dell should add, "FIREFOX IS FREELY AVAILABLE. YOU ARE NOT PAYING US FOR IT OR TO USE IT. YOU ARE PAYING US TO INSTALL IT FOR YOU RATHER THAN DOING IT YOURSELF." ...in other words, offering to sell you an "installation service".