Personalised care planning

Personalised care planning underpins care for people with complex, ongoing health needs. It is a process whereby people are supported to develop confidence and competence in managing the challenges of living with their long term condition(s), so that they have an improved quality of life, improved clinical outcomes and make more appropriate use of health and social care resources.

Our aims are:

Service users will have full choice of primary and secondary care services

Early diagnosis of life-threatening conditions will be much improved

More servcies will be provided in the communitiy or in the home and at more convenient times

There will be more emphasis on improving patient satisfaction

A significant proportion of provider income will be linked to patient experience and satisfaction

Service users will have the right information, at the right time, with the right support

The local vision is that care will be designed to fit individual needs, not the other way around, and will be a combination of proactive and reactive delivery. Personalised care planning is the route to achieving this: it has the potential to fundamentally transform the relationship between the public and public services.

The personalised care planning process is one of discussion, negotiation and decision making between a professional and service user, which should address a person's full range of needs, taking into account not just their health, but also their personal, family, social, economic, educational and cultural circumstances.