System Technologist

Under limited supervision, this position supports the entire suite of Motorola Solutions products/systems to include network, hardware and software applications, interfacing with them via the phone and remote connection. They resolve customer technical issues through diligent research, reproduction, and troubleshooting utilizes system administration, networking, and software tool sets.

Essential duties and responsibilities:

Supports the operation, installation, maintenance and service of Motorola Solutions Communications products.

Acts as the Technical Support escalation point for customer field service technicians.

Provides third tier technical support over the telephone to customers in solving technical problems incurred in the installation or operation of company products.

Provides mentoring to customers in the areas of product knowledge, troubleshooting skills and case management

Operates, participates in and maintains the rotating on-call schedule for 24 hour emergency support calls and escalations.

Boost your job search productivity with our free Chrome Extension!

Similar Jobs

VIEW JOBS11/9/2018 12:00:00 AM2019-02-07T00:00Job TitleProject Coordinator- Resident Safety System
Job Description
In this role, you have the opportunity to work for Philips Lifeline
tracking and processing all assigned Sales Orders for Resident Safety System projects, assuring monthly revenue targets are met. You will manage each assigned account activities from initial order through final installation/sign-off for assisted living and/or nursing home sites.
You are responsible for
Contacting clients to collect project plan data including updates and ensures that project is running
g as scheduled; communicates project status to divisional leaders
* Assists in identification, scheduling and processing of project deliverables, milestones and required tasks
* Establishes standards for project reporting and documentation
* Ensures all supporting documentation (i.e. Statement of Work, Service Reports, Paging License Agreement) are recorded and archived on-line.
* Responsible for capturing and reporting expenses per project enabling monthly profit and loss record keeping
* Acts as the liaison between the customer, Philips Lifeline and/or Certified Service Provider/dealer
* Manages and tracks projects from start to finish, working closely with National and Regional Territory Sales Managers Important responsibility #2
You are a part of
Philips Lifeline Senior Living team based in the Framingham, MA office.
To succeed in this role, you should have the following skills and experience
* College degree in related field or equivalent work experience required
* Minimum of three plus years' experience in a professional office environment
* Project administration experience required with leadership/ team lead experience a plus
* Quote, RFI, RFP or ROI form experience a plus and ability to read BluePrints
* Proficient in MS office word and excel and outlook
* Ability to make independent, critical decisions that will impact division revenue
* Excellent written and verbal communication skills
* Attention to detail and thorough follow-up skills
* Strong analytical, organizational, and planning skills
* Structured approach to process flow and problem solving
* Proven ability to manage multiple priorities and or projects
* Computer skills include: Microsoft Windows, Outlook, Word, Excel, PowerPoint and Project
* Ability to read project/site plans or architectural drawings/blueprints
* High level of tact, integrity and professionalism
* Minimal travel required (10%)
In return, we offer you
The ability to sign up for benefits the first day you start work with no waiting period and more!.
Why should you join Philips?
Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
#LI-PH1
Contact
If you forgot your password, you can click the Forgot Password button on the Sign In screen to reset it. In case of technical difficulties, please send an email to careersite@philips.com.
(Note: To ensure fairness and legal compliance in our recruitment processes, only technical issues will be monitored through the above inbox. Please do not submit resumes or applications to this email, as they will not be reviewed. Only applications received through the online application process will be considered.)
PhilipsFraminghamMA

VIEW JOBS11/1/2018 12:00:00 AM2019-01-30T00:00Job Description As a member of the Automotive Systems Division (ASD) Future Experiences Engineering Team, this position will be responsible for all system aspects to deliver new user experiences and product concepts. These products will include Bose offerings that combine aspects of both consumer and automotive products, tie in cloud based experiences where applicable, and will allow ASD to expand their product portfolio. For that reason, we are looking for not only a technically strong and competent Systems Engineer/Architect, but also an agile and creative mind. A detail obsessed person who is capable of prototyping new products and ideas, solving technical problems, and producing compelling concepts for user evaluation. The candidate must demonstrate agility in systems thinking and rapid prototyping of consumer electronic products. You will be utilizing custom and off-the-shelf electronics in support of high performance and low power applications, which include linear/switching regulators, Bluetooth radios, DSP cores, audio codecs and amplifiers, sensors (inertial measurement units, capacitive/inductive/magnetic, light/color, environmental) and embedded control software. Additionally, the candidate collaborates with industry vendors to specify the systems requirements of future products enabling Bose to maintain competitive advantage. A candidate must have strong and diverse skills in Systems architecture and technologies used in electronic products, such as: audio analog and digital electronics, embedded micro-controllers, FPGAs, batteries and portable power systems, acoustic transducers & microphones, wireless systems (NFC/RFID, Bluetooth, WiFi, cellular) and RF electronics Major responsibilities/tasks: Work within a small technical team spanning multiple domains (Hardware, Software, Mechanical, UI/UX, Systems, and Application). This team will be responsible for delivering on all technical aspects from idea to prototype to eventual product in an agile, flexible and creative environment. Responsible for all Systems development aspects for the ASD Next team, from evaluating Hardware and Software interaction and interfaces, defining the system architecture(s) and systemic needs - starting with the Idea, through conceptualization and developing it into a sellable product. Work with 3rd party vendors and partner to ensure we can deliver future user experiences based on systems architectures that are competitive, compelling and future proof. Help drive the research into new and exciting technologies, and collaborate with other divisions in understanding and sharing of technology roadmaps, portfolios and intellectual property. Enforce adherence to Bose Systems Design Criteria and Bose Product Specifications, and help influence future Bose Design guidelines. Ensure all product and systems requirements documentation is accurate and detailed. Work with qualification teams to ensure the system reliability of the concepts/experiences/products Provide the expert guidance for technical go / no go decisions for product and experience concepts related to Systems Architecture and Interfaces. Education/Experience: A BS in Electrical, Systems or Embedded SW engineering or related technical field is required. A masters degree or higher degree is preferred, although comparable experiences will be valued as well. The candidate should have 10+ years of progressive technical experience. Experience in defining and delivering overall System Designs/Architectures from idea to concept to product delivery is strongly preferred. Experience in automotive electronics and related consumer electronics, is strongly preferred. Experience with agile and flexible development cycles is preferred. Understanding of RF/Wireless technologies is strongly preferred. Background in DSP and multi-purpose processor architectures, along with peripheral interfaces, is a requirement. Knowledge of transducers, batteries and power management is an additional plus. Must have experience working with Engineering Service providers, including creation and execution of Statements of Work working with 3rd party providers. Prefer candidates who have experience working across company divisions and managing products that span multiple functional areas and feature sets. Required Skills and Competencies: Attention to detail, planning and organizational skills Creative, outside-the box thinking is a strong plus for this role, as this role will be part of the creation of new products and experiences. Specific technical experience and be able to demonstrate a track record of multiple, successful, product development experiences from concept through prototyping, qualification and product delivery. Strong communication skills with the ability to influence cross-divisional cooperation Ability to provide presentations on technology to internal and external customers Long term strategic and integrative thinking with a strong understanding of technology trends and how they can be relevant to automotive use cases. Ability to share your visions and participation in the ideation/creative process. #LI-JP1 Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. For additional information, please review: (1) the EEO is the Law Poster (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf); and (2) its Supplements (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm). Please note, the company's pay transparency is available at http://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf. Bose is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to Wellbeing@bose.com and let us know the nature of your request and your contact information.BoseFraminghamMA

VIEW JOBS10/22/2018 12:00:00 AM2019-01-20T00:00Job Description Bose Corporation is renowned for cutting edge audio technologies. Our Consumer Electronics Division produces some of the most advanced headphones, connected music systems, and audio for video products on the market. As a member of the Applied Research Group, we engage in work using an interactive hands-on approach, where physical systems serve as a platform for experimentation and demonstration. Research methods rely on innovative software tools, which provide a flexible platform for experimentation and acoustic/perceptual characterization. We provide tools, up-to-date documentation, and education to the Bose engineering community. In this position, you will work closely with the product development teams to help create the next generation of consumer audio products. You will be part of a core team that is responsible for strategizing, creating, and deploying software tools for audio research and next generation product development. You will be using your programming skills to create Matlab and Python based tools to support acoustic measurements, apply signal processing algorithms and interact with cloud based computing. Moreover, you will be responsible for quantifying the performance of voice capture solutions in our state-of-the-art laboratory and in the field. Then, working on high performance computers with large datasets, you will perform statistical analysis and produce visualizations to succinctly communicate the results. To qualify for this position, you must be working towards a BS or MS degree in Electrical or Software Engineering. You must have strong programming skills in Matlab and Matlab Classes, and Python. Moreover, you must be passionate about audio. Some experience managing complex signal flows is strongly desired, so a background in sound reinforcement or recording is considered ideal. Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. For additional information, please review: (1) the EEO is the Law Poster (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf); and (2) its Supplements (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm). Please note, the company's pay transparency is available at http://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf. Bose is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to Wellbeing@bose.com and let us know the nature of your request and your contact information.BoseFraminghamMA

By clicking the above button, you are consenting to our Terms of Use and Privacy Policy. You also consent to have an account created for you on this site so that you can get more out of your job search.