Telehealth

Prior authorization: Prior authorization will not be a barrier for any COVID-19 related testing or treatment.

Behavioral health: GHP is committed to providing access to mental health services for our members, even in times when social distancing makes a face-to-face visit to a doctor difficult.

That’s why we’re here to connect you with mental health services in your community, including doctors and healthcare providers now offering telepsychiatry appointments, which are visits held over the phone or through video chat, like FaceTime.

How to get started

This service is available now, and year-round, to most GHP members. Just call 888-839-7972 (or find the number on the back of your insurance card) to get started. Our team is standing by Monday through Friday from 8 a.m. to 5 p.m. to help.

The Pennsylvania Department of Human Services has also established a 24/7 Support & Referral Helpline to refer residents to local resources in their community that can provide assistance during the pandemic. It can be reached at 855-284-2494 or through TTY at 724-631-5600.

We will continue to evaluate the need for additional actions

If you have any questions or concerns about COVID-19, please visit the CDC website at cdc.gov/coronavirus for current news, testing information and prevention guidelines.

For questions about your coverage, please call the customer service phone number on the back of your member ID card.

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Still have questions?

Be on the watch for fraud, schemes and scams

GHP has received information from the U.S. Office of Inspector General that members should be on the watch for fraud schemes and scams related to the pandemic. Criminals are using the pandemic to gather personal information in exchange for alleged services, which can lead to identify theft.

The OIG recommends:

Being cautious of unsolicited requests for personal or insurance information

Being suspicious of any unexpected calls or visitors offering COVID-19 tests or supplies

Ignoring offers or advertisements for COVID-19 testing or treatments on social media sites

Using only trusted healthcare providers

Geisinger Health Plan will not request this type of information over the phone. If you suspect any fraudulent activity, you may contact: