TRAINERS FOR COURSE

Andrew Badham

Andrew is passionate about communications and making connections. As an actor, playwright, singer, song writer and over all performance enthusiast, Andrew has learned the importance of effective communication in the social environment. A graduate of UCT, he has a Bachelor of Arts double major in Drama and Media&Writing. He has always found himself at home on the stage, be it theatre or music. He has also had a keen interest in the behind the scenes occupations of writing and directing. At school level he was awarded Best Script two years running as well as Most Versatile Actor and overall Drama Honours. The psychology behind performance and how that applies both to stage and interpersonal interaction is focal point for Andrew and formed key aspects of his studies.

Kerrin Badham

Kerrin is the HR and Operations Manager at Leading Training and is passionate about learning and personal growth. She has a BA (HDip) Ed from Wits University with majors in English and Psychology and has experience teaching English at high school level and extensive experience in training and managing.

She loves dealing with people and the general well-being of the staff and delegates is her primary concern. She also facilitates soft-skills courses in HR, leadership and instructional design.

She is a qualified SDF (Skills Development Facilitator), having completed the UNISA Certificate in Skills Development Facilitation in 2015 with distinction. She is registered as an HR generalist with the SA Board for People Practices (membership no. 42866985). She, together with a team of professional facilitators, project manages customised training interventions for Leading Training clients. Their services range from training material development to high-impact facilitated interventions that result in organizational change and team growth.

She is accredited as a Level 1 Cultural Intelligence Facilitator with The Cultural Intelligence Center and has completed the Wits online Instructional Design course in 2017. Kerrin is a dynamic facilitator who consistently gets excellent reviews for the training she conducts.

Lawrence Maoka

Lawrence is a Sales Manager and Training instructor at Leading Edge Business Solutions (Pty) Ltd since April 2008 and has been a technical instructor since 2004. Lawrence combines technical knowledge with good communications skills and consistently receives enthusiastic reviews from his students. Lawrence has trained in all 9 provinces of South Africa as well as in the DRC, Botswana, and Swaziland.

Details

Identify the competencies linked to effective small group facilitation

Understand the difference between content and process

Identify the four stages of team development and ways to help teams through each stage

Use common process tools to make meetings easier and more productive

Cost

$229.90If you are currently resident in South Africa you will need to pay VAT at 15%.

Duration:

1 Day

Brochure:

Prices have changed from 1 March 2018. Information may change without notice.

Delivery Method

Instructor Led classroom based training. Scheduled classes are normally held in Woodmead - near to Sandton in Johannesburg, Gauteng, South Africa. Stationary and textbook included. Refreshments, including 2 tea breaks and a cooked meal for lunch are provided for full time courses. Contact hours are between 9am to 4pm.

Audience

Trainers, Teachers, Facilitators

Pre-Requisites

Course Outline / Curriculum

You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Definitions

Participants will explore the differences between instruction, facilitation, and management in small and large groups.

What is a Facilitator?

Through a lecture, participants will learn about the history of facilitation, some key skills, the levels of facilitation, and the facilitation process.

Types of Groups

Facilitators must work with all types of groups. In this session, participants will discuss two common types (participatory and conventional) groups in a small group setting.

Content and Process

It is very important for facilitators to understand the differences between content and process, as they have a different role in each element. These concepts will be explored in a large group discussion.

Group Norms

During this session, participants will learn about team norms and set some for themselves to guide the rest of the workshop.

Types of Thinking

This session will explore divergent thinking, convergent thinking, the groan zone, and multi-voting tools through a lecture and a large group exercise.

Controversial Issues

Facilitators are often asked for their help when a group has a controversial issue to deal with. In this session we will learn about a tool that can help participants facilitate these types of issues: the gradient of agreement.

Communication Skills

A key part of the facilitator's toolbox is communication skills. We will discuss how to ask good questions, how to actively listen, how to use non-verbal messages, and how to listen for common ground.

Common Facilitation Techniques

We will spend several hours looking at twenty techniques that facilitators often use. First we will explore these techniques through lecture, and then participants will role play the techniques in front of the large group.

Effective Feedback

Giving and receiving feedback is an important part of facilitation. We will look at both elements during this session.

Facilitating an Open Discussion

During this session, we will look at some facilitation techniques that the facilitator can use to ensure everyone in the group gets a chance to speak.

Managing Divergent Perspectives

Usually, if a lot of people are taking part in a discussion, there are a lot of differing perspectives on the issues. The facilitator's challenge is to help people value one another's contributions. Through a lecture and a case study, this session will look at some ways that the facilitator can do this.

The Language of Facilitation

This session will look at four language techniques that facilitators commonly use.

City Council

Participants will apply the knowledge learned so far to a case study.

Agendas

Agendas can be a great tool for facilitating meetings. We will look at how to develop an agenda and we will develop a sample agenda.

Dealing with Difficult Dynamics

Participants will work in small groups to complete a mix-and-match exercise on difficult people and how to manage them.

Interventions

This session will look at some techniques facilitators can use to intervene. Participants will have an opportunity to practice these interventions in a role play.

Sustainable Agreements

As a facilitator, you want to make sure that all points of view have been considered, so that when an agreement is reached, it is one that everyone is happy with. During this session we will look at the components of a sustainable agreement.

Stages of Team Development

This session will explore Tuckman and Jensen's four stage model of team development: forming, storming, norming, and performing. We will also look at some ways that a facilitator can help groups move through these stages.

Analysis Tools

SWOT analysis and force field analysis can help the group analyze internal or external problems. We will take a brief look at how to use both tools.

Workshop Wrap-Up

At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

Schedule Dates and Booking

To apply for a booking, click on the
relevant "Book Now" button below.Note: places are only fully secured once payment has been
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