Noticeboard

If you need to see a doctor urgently when we are closed, please phone 111. An operator will take some details and pass you through to our local out of hours GP service.

APPOINTMENTS

You DO NOT NEED TO CALL AT 8 o'clock in the morning for routine appointments. If your problem is urgent, please call reception as early as you are able to and you will be seen in our Urgent Care Clinic. Routine appointments can be booked up to 4 weeks in advance. Some appointments can be booked online - please speak to reception to obtain a username and password.

CANCELLING AN APPOINTMENT

If you no longer need your appointment, it helps us and other patients if you can cancel your appointment as soon as possible. This way, we can make sure the appointment can be offered to another patient. You can cancel at reception, by telephone (01623 550254) or online.

STAFF TRAINING

The practice will be closed on the 3rd Wednesday of the month for essential staff training.

A guide to GP Services

The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them. Their aim is to build stronger relationships between you and your doctors and encourage the involvement and inclusion of you in your own care. The guide provides helpful information on all aspects of using GP services: from finding and choosing a practice and how to get the most out of a GP consultation to accessing health records and understanding patients’ rights and responsibilities

Non-English Speakers

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.

FAQS

Yes – providing you have an appropriate visa and are eligible for free NHS healthcare. We will ask to see your passport and visa.

Can I see a GP straightaway?

Yes – as soon as you have registered. We do not insist on waiting for your notes. However, it would help the GPs if you could bring a list of your medications and if possible, past medical history.

How long will my notes take to come from my old surgery?

As soon as you have registered, we will request your previous notes. These have to be sent by your previous GP, to the Health Authority who then send them to us. This can take up to 8 weeks. If deemed urgent, then this process can sometimes be fast tracked.