The company’s Director of Internet Analysis Doug Madory did not rule out last-mile connectivity issues in Nepal that could prevent residents of Kathmandu from accessing service.

“We can see that Nepal Telecom has maintained its connection to the global Internet,” he wrote in an email. “Having said that, the destruction from the earthquake will likely have had impact on ‘last mile’ connectivity that is more difficult for us to observe.”

The Nepal government’s web portal could not be immediately accessed, though some other government websites including those of the ministries of finance and home affairs were available.

Encountering busy phone lines, some people and agencies recommended that people use the Internet. “Phone network is very busy. Can only access Internet,” one individual tweeted.

Google has deployed its Person Finder to help track people in Nepal. The Web application lets people post or search for information on relatives and friends affected by a disaster. Google first built the tool in response to the January 2010 Haiti earthquake.

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