Faq

Recommendation

Follow the instructions for help

What Internet speed do I need?

A stable 1.5mb line will deliver the non HD channels. The HD channels require a stable 3mb line, however 5mb is recommended. Some customers report our LD channels to work perfectly on internet speed as low as 0.5mb. Please note Speed isn? everything. Via our support page there is info on testing line quality as well as speed. We recommend this before purchasing.

What do you mean by ?table?

The download speed is not really the main issue that everyone thinks. To elaborate, its more to do with line stability. Line stability is measured by lots of different factors such as network response times, line jitter, local exchanges, routing paths to and from your device and router, from your router to your ISP? network infrastructure, and then through the internet to the destination your requesting the data to be served from. This data is then packaged up, literally bit by bit and sent back to your device where the request originated. As long as the request remains open from your end this transmission and flow of data will continue. If your request is interrupted along the way, it may result in buffering, freezing, blocky picture or disconnects.

How do I check my Internet speed & quality?

Please use the speed test server below to test your Internet connection. Do this a few times throughout the day. This will give you a good idea of the overall Internet speed that? available to you. A stable 1.5mb line will deliver the non HD channels without problem. The HD channels require a stable 3mb line.

Should I move to another ISP (Internet Service Provider)?

If your internet feels very slow, this is more than likely network congestion issues or over utilized circuits at the exchange by your ISP. ISP? are not too good at owning up to the fact that this is usually the case or the fact they may be performing maintenance, repairs or upgrades to their infrastructure. As a home user you really have no rights to compensation from an ISP. There terms and conditions and in particular their SLA (Service Level Agreement) is not geared up in favor of the home user. Moving ISP normally doesn? help either. You may get a friendlier person on the phone elsewhere but that? it. Sorry, its the truth. All ISP? use the same circuits that your data will pass through, other than their own servers. Chances are if your moving from one of the big ISP? to a smaller or new ISP your service may be worse. Smaller companies than the major telephone companies have less server and switching capacity infrastructure resulting in less capacity to get the job done any better or quicker. Its common sense really. We don? want to burst your bubble or get your hopes up that moving ISP is the answer. 4g when it works is great, however coverage is not widespread and speeds vary massively. We recommend sticking to one of the big ISP? that? available to you. Still not sure if IPTV will work with your current internet provider?

How do I check my Internet speed & quality?

Please use the speed test server below to test your Internet connection. Do this a few times throughout the day. This will give you a good idea of the overall Internet speed that? available to you. A stable 1.5mb line will deliver the non HD channels without problem. The HD channels require a stable 3mb line.

Can I use one account on 2 or more devices?

Sorry, this is not allowed, an account is only working for 1 device, if you have 3 devices, please purchase 3 accounts.

-Please note that an account can only be used on a device, otherwise your account would be banned Immediately .

Channels list agreement

channels are for normal reference only ,not the final one )
Important Notice ,channels lists keep adding and updating according to buyer feedback and server stability needs,
we will add some channels according to market needs ,and delete some channels if its not stable

Notice:Channel list will be updated frequently, each one can not be noticed.

Why I can not access my account

Secondly, if your network connection is no problem, please check whether your account is used on other devices.
If yes, please visit www.whatismyip.com by using computer, and find your IP4 IP Address, next send your 1-year account and IP4 IP Address to us for restoration.
Please note that an account can only be used on a device, otherwise your account would be banned soon.

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IPTV

Internet Protocol television (IPTV) is the delivery of television content using signals based on the logical Internet protocol (IP), rather than through traditional terrestrial, satellite signal, and cable television formats world streams service for smarttv stbemu mag by m3u format and others .