The picture skips or freezes during playback.

IMPORTANT:This issue can occur if the DVD player is set to PROGRESSIVE even though the TV cannot accept a progressive signal. In this case, the progressive setting on the DVD player should be turned off. However, not all DVD players have a progressive setting. Consult the instruction manual of your DVD player to verify whether or not your DVD player has a progressive setting.

Remove the disc from the DVD player.

Examine the DVD for fingerprints, smudges, or scratches.

Use a soft, dry cloth to clean the disc.

Reinsert the disc into the DVD player and begin playback.

If the issue still occurs, check the Sony Support Web site to see if a firmware update is available to resolve the issue.

Attempt to play different discs on the DVD player.

NOTES:

If the issue only occurs with the one disc, then the disc may be faulty.