Quality of Entertainment

Quality of food

Value For Money

jattgv's review of Air Asia

People say you get what you pay for. With Air Asia this is true and even worse. After arriving late for a connecting flight due to an Air Asia delay I was refused a boarding pass even though it was not yet 45 minutes prior to boarding,as advertised. After chaotic and rude encounters with Air Asia staff, I ended up having to purchase a much more expensive ticket for a later flight. Customer service was shocking, not replying to numerous emails for many weeks only to offer a deceitful and incomplete response. Air Asia's customer service is the worst I have ever encountered. The actual flight service is hit and miss. Many claim it is fine for a low cost airline. Whilst others have consistent late or cancelled flights. If you have an important flight or connecting flight to make, I believe it is extremely risky to use this airline.