1) Close out of Snagit so that it is not running at all2) Hold down the Windows key on your keyboard and hit the R key to open the Run window.3) In the Run Window, type the following and then hit Enter: %appdata%\techsmith\4) Right click on the features.json file and open it in Notepad5) Change the "Direct2D11" line to false6) Reopen Snagit and see if the same behavior occurs

If the same problem happens, repeat the steps above. However this time, change Direct2D10 to false as well.