What is your Return Policy?

Returns for Refund:

We want you to be happy with your purchases. We accept returns for any reason so long as they are postmarked within 15 days of the day you receive your order. Your credit card will be credited within 15 days of receipt of your return & you will receive an email notifying you that your card has been credited. Sorry, shipping charges are not refundable.

Restocking fees:

No restocking fee on returns under $200
Returns Exceeding $200 will be subject to a 15% restocking fee.
Returns exceeding $400 will be subject to a 30% restocking fee.
Returns exceeding $1000 will be subject to a 50% restocking fee.

Mail returns to:

Rusty Zipper Returns
5714 Crooked Finger Rd NE
Scotts Mills, OR 97375

Exchanges:

If you prefer to exchange an item please submit an order immediately to reserve the item & indicate in the comments that you would like it shipped in exchange for an item you are returning. Please click the credit card button to check out, but select "Phone in credit card" as the payment method so that you will not be charged. Please include a note in your return that you are exchanging for this item. If you're in a hurry to receive the item, it's probably better to just submit it as an order with payment & send your return for a credit card refund.

Are you buying?

Occasionally. While we're not actively seeking to buy additional inventory at this time (our 5,500 sq foot warehouse is just about full!), we do occasionally buy lots of 50+ items. We do require that all items be in flawless condition (no visible tears, holes, stains or missing buttons).

If have items you wish to sell, please send an email to jen@rustyzipper.com with the following information:

Overnight & 2nd Day Shipping?

Yes! We ship via UPS Express to the 48 contiguous US states! UPS orders placed before 11:30am Pacific Time on weekdays will be shipped the same day, orders placed after this time will be shipped the following business day.

Simply select 2nd Day or Overnight at checkout. Rates will be displayed as you add items to your cart.

Overnight Saturday Delivery - If you need delivery on Saturday, please place your order with Overnight delivery then give us a call at (866) 387-5944 before 11:30am Pacific Time on Friday. Saturday delivery is not a selectable option at checkout, as it is not available to all areas. An additional $15 to $18 charge will apply.

What methods of payment do you accept?

We accept MasterCard, Visa, American Express, Paypal and Checkout by Amazon. If you prefer to phone in your credit card information, please place your order first via our website, click the credit card checkout button & select "Phone in Credit Card" as your payment method. Sorry, we not accept checks, money orders, or purchase orders at this time.

Do you have a catalog?

Because our inventory is made up of one of a kind items that disappear quickly, it wouldn't be feasible for us to print a catalog. All of our inventory is available to view & order on our web site. If you haven't already, be sure to sign up for our mailing list. You'll receive an email the minute new stuff is added to our site.

Is my information safe?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.