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Playmobil UK Ltd takes the confidentiality of personal data seriously and is committed to ensuring that your privacy is protected in accordance with the Data Protection Act 1998 and the Web Trader Code. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy. This privacy policy applies to this website only and not to any third party websites that you may access via this website.

The information we collect and how we use it

When you register with us we need to know your name, billing address, email address and telephone number. We also need to know your login name, password and security question answer.

We gather this information to allow us to process your registration. The relevant information is then used by us, our agents and sub-contractors to process any orders you may make and for the distribution of newsletters, catalogues and the delivery of the goods.

We may ask you to provide us with optional information about the number of children you have and each child's name and age. This information will NEVER be made available to any third party organisation.

We may also use technology to anonymously track and monitor website usage in order to help us develop the website and our services and may provide this information to third parties. This information will not include information that can be used to identify any individual.

From time to time we may provide your information to our customer service agencies for research and analysis purposes, so that we can monitor and improve the services we provide. We, or our agents and subcontractors may contact you by post or e-mail, to ask you for your feedback and comments on our services.

Our use of cookies and other information gathering technologies

Cookies are small files held on your computer, which only our website can read whilst you are browsing. Cookies allow us to monitor who has seen which pages on our website and determine the most popular areas on our website. Our website requires the use of Cookies and JavaScript (Active Script) code to store your order(s) and enhance your shopping experience by making our website more user friendly.

If you do not want your computer to accept cookies, you can usually do so by adjusting your web browser. If you do this, you will still be able to browse our website (but the functions that allow you to add items to your shopping basket, set up a new account or access an existing account, will not be available). Alternatively, you can adjust your browser to tell you when a website tries to put a cookie on your computer. How you adjust your browser to stop it accepting cookies or to notify you of them will depend on the type of Internet browser programme your computer uses. Information about how to control or stop the use of cookies can be found at www.aboutcookies.org. Playmobil UK Ltd is not responsible for the content of external websites. This link will open a new window.)

How we protect your information

The Internet is not a secure medium. However, we have put in place various security technologies as set out in our Security Statement.

(Unless we state otherwise (See Clause 1 of Conditions of Use we keep your information confidential. Our internal procedures cover the storage, access and disclose of your information.)

Updating your details

If any of the information that you have provided to us changes, for example, if you change your e-mail address, name or payment details, or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to service_uk@playmobil.de, (or by sending a letter to Playmobil UK Ltd., Customer Service Department, 6 Argent Court, Southfields Business Park, Basildon, ESSEX, SS15 6 TH)..

Your consent

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also contact you by (post, e-mail or telephone) should we make any changes so that you may consent to our use of your information in that way. (Continued use of the service will signify that you agree to any such changes.

Owing to the global nature of the internet infrastructure, the information you provide may be transferred in transit to or through countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

How to contact Playmobil UK Ltd

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments, please send an e-mail to service_uk@playmobil.de

TERMS AND CONDITIONS

This website is operated by Playmobil (UK) Ltd, a company incorporated in England & Wales with company number 01493033 and whose registered office is at, 6 Argent Court Sylvan Way Southfields Business Park, Basildon, Essex SS15 6TH (referred to as “Playmobil”, “us” or “we”). Access to and use of our website and the sale and purchase of products from our website are governed by the Conditions of Use and the Terms and Conditions of Sale (together “Terms & Conditions”) set out below. By using our website and placing orders for the purchase of our goods via our website, you are agreeing to accept these Terms & Conditions. If you do not accept these Terms & Conditions then do not use our website or place orders with us.

1. Conditions of Use

1.1. Information

1.1.1. Any communication or material (other than information you provide to us when registering with us) which is sent to us by e-mail or otherwise will be treated by us as non-confidential, and may be used in such manner as we think fit. This includes, but is not limited to, disclosure, use, publication, and broadcast and we may authorise third parties to do the same. Such information shall be and will remain our property, and we shall be free to use any ideas, know-how or techniques included in any such communication for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing items incorporating such information without any form of compensation being due to the provider of such information.

1.1.2. You agree that all material you submit to us is original to you, and not copied in whole or in part from any third party.

1.1.3. We do not warrant or guarantee in any way that any communication, which is not made on a transactional basis, and therefore not subject to the SSL encryption process (see details of our Security Statement), is secure.

1.1.4. We therefore strongly advise that no personal information, such as, an e-mail or postal address, or any credit or debit card information is contained in a non-encrypted communication. We do not accept any liability for any loss, howsoever caused, by entering data, personal or otherwise, on a non-encrypted communication. Children under the age of 16 should not enter their own personal details, but should instead give details of their parent or guardian.

1.2. Copyright and Trade marks

1.2.1. Any and all material on this website which includes, but is not restricted to, all images, text layouts, illustrations, graphics, underlying source codes and text ("the Content") is protected by copyright and other intellectual property rights and is owned by Geobra Brandstätter GmbH & Co. KG of Zirndorf, Germany and used by us under licence. Unless you have the express written consent of Geobra Brandstätter GmbH & Co. KG the Content may not be, without limitation, copied, reproduced, distributed, modified, or republished. You may however download the Content for non-commercial, personal home use, provided you keep intact all copyright, trademark and other intellectual property notices. We do not warrant or guarantee that the use by you of any of the Content will not infringe the rights of third parties, which are not owned, controlled by or affiliated with Geobra Brandstätter GmbH & Co. KG.

1.2.2. Any trade mark, including PLAYMOBIL, PLAYMOBIL FunPark, RC Train and 1.2.3, and logos displayed on this site are owned by Geobra Brandstätter GmbH & Co. KG of Zirndorf, Germany and used by us under licence. You are not permitted, save with the prior written consent of Geobra Brandstätter GmbH & Co. KG, to use any trade mark or logo so displayed and nothing contained on this site should be or can be considered to be a granting of a licence or a right to use the trademarks or logos in any manner.

1.3. Content of Site

1.3.1. The products and the prices displayed on this website are invitations to treat and in no way constitute an offer.

1.3.2. We provide this website to you on an ‘as-is’ basis and while we use all reasonable efforts to ensure that the information contained on the site is up-to-date and accurate, we give no guarantees or warranties as to the accuracy of the information and, to the fullest extent permissible by law, exclude all liability or responsibility for any errors contained on the site.

1.3.3. We, our employees and agents shall not be liable for any loss or damage arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property (such as your computer equipment) and claims of third parties.

1.3.4. The exclusions and limitations in clauses 1.3.2 and 1.3.3 are in no way intended to limit any rights you may have as a consumer under any consumer protection laws or other statutory rights which may not be excluded and in no way do they exclude or limit our liability to you for death or personal injury resulting from our negligence or that of our employees or agents.

1.3.5. We aim to ensure that the prices as indicated on the site are correct at all times however prices may not be correct at the time you place an order. We reserve the right to change prices, descriptions or products without notice.

1.3.6. We may at any time, without notice, alter these Terms & Conditions and such changes will take effect when posted on the website (see date up above). It is your responsibility to read the Terms & Conditions each time you use this website and your continued use of the website shall show your acceptance to be bound by the Terms & Conditions as revised from time to time.

1.4. Links to other websites

Links within our website may contain hyperlinks to other websites not operated or controlled by us. These are provided merely for your convenience and we are in no way responsible for the content or material on these websites. Should you choose to visit any of these websites using the hyperlinks, you do so entirely at your own risk. The fact that the hyperlink is contained in this website is no indication that we approve, endorse or recommend those websites nor does it imply that we have any association with their operators.

1.5. Targeted Customers

This website is directed at United Kingdom residents only and is not intended for use by traders. If you wish to have a trade account please contact pmuk@playmobil.de. If you are not a resident of the United Kingdom DO NOT USE THIS WEBSITE. If you register with us and list your place of residence and delivery address in our registration form as being in the United Kingdom then you are representing to us that you are a resident of the United Kingdom and we will rely on this representation prior to accepting your offer to purchase any of our goods advertised for sale on this website.

1.6. Privacy

We are committed to protecting your privacy and we comply with the Data Protection Laws applicable to the UK. For further details please read our Privacy Statement.

2. Terms and conditions of sale

2.1. The contract between us

2.1.1. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us, we will confirm that your order has been accepted by sending an email to you at the email address you provided when registering.

2.1.2. For the avoidance of doubt, receipt of an order via our website does not constitute acceptance of an order.

2.2. Price

2.2.1. The prices payable for goods that you order are as set out on our website and include V.A.T.

2.2.2. You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Click here to view our delivery charges.

2.3. Right for you to cancel your contract

2.3.1. [Subject to clause 2.3.2], you may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

2.3.2. You cannot cancel your contract if the goods you have ordered are newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.

2.3.4. If you have received the goods before you cancel your contract then [unless, under clause 2.3.2, you do not have a right to cancel] you must send the goods back to us at our address detailed in clause 2.3.7 below at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our address detailed in clause 2.3.7 below at your own cost and risk as soon as possible.

2.3.5. Once you have notified us that you are cancelling your contract, any sum debited to us from your credit/debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

2.3.6. As well as your right to cancel your contract with us as set out in clauses 2.3.1 to 2.3.5, should you wish to return any goods, then you may do so at any time within seven working days of the purchase date PROVIDED they are returned to us in the same condition (including the original packaging) as they were when sold. If you do not have proof of purchase then, providing the goods are in the same condition (including the original packaging) as when sold we may, at our sole discretion, exchange the goods for other goods to the same value, or issue you a credit note.

2.3.7. All goods being returned under this clause 2.3 should be returned to the following address:

2.4. Cancellation by us

2.4.1. We reserve the right to cancel the contract with you if:

(a) we have insufficient stock to deliver the goods you have ordered;
(b) we do not deliver to your area; or
(c) one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

2.4.2. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

2.5. Items out of stock

2.5.1. If an item you order is currently out of stock we will only deliver those items of your order currently in stock. Out of stock item(s) will not be delivered when they become available. OUT OF STOCK ITEMS MUST BE RE-ORDERED.

2.5.2. You will only be charged for the items we deliver to you.

2.6. Delivery of goods to you

2.6.1. We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

2.6.2. Delivery will normally be made within 5 working days after your order is accepted and in any event within 30 days of your order being accepted.

2.6.3. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

2.7. Faulty Items

2.7.1. If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.

2.7.2. If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.

2.7.3. If you notify a problem to us under this clause, our only obligation will be, at your option:

(a) to make good any shortage or non-delivery;
(b) to replace or repair any goods that are damaged or defective; or
(c) to refund to you the amount paid by you for the goods in question in whatever way we choose.

2.7.4. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to, at your request, refund to you the amount paid by you for the goods in question under clause 2.7.3(c) above.

2.7.5. Notwithstanding the foregoing, nothing in these Terms and Conditions of Sale is intended to limit any rights you might have as a consumer under applicable consumer protection laws or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

2.8. Notices

Unless otherwise expressly stated in these Terms & Conditions, all notices from you to us must be in writing and sent to our contact address at 6 Argent Court, Southfields Business Park, Basildon, Essex, SS15 6TH or e-mailed to us at service_uk@playmobil.de All notices from us to you will be displayed on our website from time to time.

2.9. Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

2.10. Invalidity

If any part of these Terms and Conditions of Sale is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

2.11. Privacy

You acknowledge and agree to be bound by the terms of our Privacy Statement.

2.12. Third party rights

Except for our affiliates, directors, employees or agents, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

2.13. Governing law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

2.14. Entire agreement

These Terms and Conditions of Sale, together with our current website prices, contact details, delivery details, legal information and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these Terms and Conditions of Sale or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

3.0 Online Gift Certificates

3.1 Redeeming a gift certificate online

3.1.1 Gift certificates for PLAYMOBIL® Online Shops can be redeemed any time. There is no expiration date. Any unused certificate balance will be added to your account to be used as a future credit.

3.1.2 Gift certificates can only be redeemed in a PLAYMOBIL® Online Shop for products that are available in the country of that webshop. The gift certificate can only be redeemed online in the same country in which it was bought. Online gift certificates are not valid in local PLAYMOBIL® stores or retailers.

3.1.3 Gift certificates can only be paid for using secure payment methods (credit/debit cards and PayPal) via the online shopping cart.

3.1.4 If the cost of your order exceeds the value on your gift certificate, you can pay the difference via a secure payment method during the checkout process.

3.1.5 You may use any number of gift certificates in your order. One Gift Certificate can be redeemed in several steps.

3.1.6 Gift certificates can be transferred to other people.

3.1.7 Gift certificates are sent by email to the customer within 24 hours and can be viewed and printed under "My Account". You can check your certificate balance on the Gift Certificates page within the Online Shop by typing your certificate code into the appropriate field.

3.1.8 Gift certificates are tax-free. When redeeming the certificate, applicable taxes will be added to the purchased products.

3.2 General

3.2.1 When redeeming PLAYMOBIL® gift certificates online, both the Legal Information and Terms and Conditions apply as stated on the relevant PLAYMOBIL® website.

3.2.2 When ordering an online gift certificate, the order form has to be filled in completely with all payment information. Information cannot be altered after the order is completed.

3.2.3 Ordered gift certificates can only be cancelled when the certificates have not yet been redeemed.

3.2.4 Information about the redemption status of the gift certificate can be obtained from PLAYMOBIL® customer services. Furthermore, the customer can find all important information under "My Account".

3.3 Limitations

3.3.1 Gift certificates cannot be used to buy additional gift certificates. Gift certificates cannot be redeemed anywhere other than the authorised PLAYMOBIL® country websites.

3.3.2 Gift certificates and equivalent credit balances cannot be paid out in cash, refilled, used to clear any outstanding debts, or transferred to another PLAYMOBIL® customer account.

3.3.3 Gift certificates can only be bought for a value between £5.00 and £300.00 (whole values only).

3.4 Liability and risk of loss

Geobra Brandstätter GmbH & Co. KG / PLAYMOBIL® cannot be held liable for any typing errors in the email address of the gift certificate recipient. Furthermore, geobra Brandstätter GmbH & Co. KG / PLAYMOBIL® is not liable for loss, theft, abuse or the delayed transmission (e.g. due to technical difficulties) of gift certificates.

3.5 Fraud

In the case of fraud, attempted deception, or suspected other illegal activities related to the purchase or redemption of PLAYMOBIL® gift certificates, geobra Brandstätter GmbH & Co. KG / PLAYMOBIL® is entitled to close the respective customer accounts and/or to ask for alternative payment methods. Access to or disbursement of the gift certificates concerned cannot be legally claimed.

Terms of delivery

Delivery will normally be made within 5 - 7 working days after your order is accepted and in any event within 30 days of your order being accepted (This does not include Bank Holidays in Germany and the UK). Please note for spare parts orders please allow 10 working days for delivery

The Playmobil Online Shop ships all packages via UPS and Royal Mail. Orders will be delivered Monday to Friday, excluding Bank Holidays. Unfortunately we are not able to offer an express shipment at this time.