Open source software is coming out from the geeks into the real world. Many open source products have reached enough scale and maturity to seriously challege their proprietary software counterparts. Claims by proprietary software firms that open source products suffer from a higher lifecycle cost and lack good quality support appear to be a case of sour grapes given the rapid proliferation of open source products. Sensing this scenario, Pragmatics offer customization, implementation and support services for those open source products.