Consignment FAQ

Frequently Asked Questions

A. Consignors pay a $16 fee to participate in our sale, which will be paid through Paypal during the registration process.

Q. What kind of cardstock should I use for tagging?

A. You must use white cardstock. Any cardstock weight is acceptable. Paper will not be accepted.

Q. Where do I buy cardstock?

A. You can find cardstock at any office supply store. Walmart and Target also carry it.

Q. What color ink should I use for tagging?

A. We only accept black ink.

Q. If I change the price of an item, do I have to print a new tag?

A. Yes, you must print a new tag. The barcode contains the information that was entered into the computer at the time it was printed. If you make a change online, you must print a new tag to reflect the new information.

Q. I have participated in past Oak Hill sales. Can I still use my same consignor number?

A. In the Spring of 2011 we started using an online tagging system. If you consigned with us using this system, you may use your same consignor number. Otherwise, you will need to register as a new consignor to receive a number.

Q. I participate in other area consignment sales. Can I get the same consignor number for the Oak Hill Consignment sale that I use for other sales?

A. When you register you may request a specific number. If it is not already assigned to someone, we will give you that number.

Q. Can I bring my children to the VIP Sale on Wednesday or the Pre-Sale on Thursday?

A. No

Q. Can I bring my children with me to my volunteer shift?

A. No

Q.What do I do if I can not pick up my items on Saturday between 4 p.m. - 5 p.m?

A. You need to make arrangements for someone else to get your items. All remaining items will be donated at 5:00 p.m. No exceptions!

Q. Can I pick up my items early on Saturday?

A. No

Q. Do I have to find my items on Saturday during pick up?

A. We will sort all items not marked for donation except large or fragile items (e.g. furniture, large toys, large artwork, some housewares).

Q. What if I want to pick up my items after the sale, but I forgot to bring a cardboard box, laundry hamper or storage bin to drop off?

A. Your items will be placed on the floor when we sort.

Q. What if one of my items is missing at pick up on Saturday?

A. We do our best to keep up with your inventory. If a tag is missing, we try to locate your item through the system. Unfortunately sometimes theft does occur. We do not compensate for missing items. You may also check our lost tag rack at pickup.

Q. What if a tag is missing from an item?

A. We can look up inventory on our software. If you have entered a good description, we can usually find the item and print a new tag.

Q. If I purchase a large item during the sale, when can I pick it up?

A. During our sale hours, you may pick up large items you purchased. All items must be picked up by 11:00 a.m. on Saturday.

Q. What if I left a storage bin at drop off and all my items sold?

A. You still need to pick up your bin between 4 p.m. - 5 p.m. on Saturday, unless it is a cardboard box. We will recycle boxes.

Q. What do I do if I am having trouble printing my tags from a MAC?

A. When you print, uncheck the “Print headers and footers” option on the print screen in Safari. If this does not work, you may need to shrink the tags to 95%