Accessibility

The Americans with Disabilities Act (ADA) is a civil rights law that mandates an equal opportunity for individuals with disabilities. The ADA prohibits accessibility discrimination to jobs, public accommodations, government services, public transportation, and telecommunications. TxDOT is required to conduct a comprehensive re-evaluation of its policies, programs, and facilities to determine the extent to which individuals with disabilities may be restricted in their access to services and activities.

Access to civil life by people with disabilities is a fundamental goal of the ADA. To ensure this goal is met, Title II of the ADA requires state and local governments to make their programs and services accessible to persons with disabilities (28 CFR 35.146-35.151). This requirement extends not only to physical access at government facilities, programs, and events, but also to pedestrian facilities in public rights-of-way.

Through a positive interaction process, TxDOT is able to quickly respond to citizen comments, requests, and complaints about the accessibility of TxDOT operations and facilities. Citizens who bring accessibility complaints to TxDOT’s attention receive a courtesy call and acknowledgement of receipt of the complaint within fifteen days. In most cases, final resolution is reached within thirty (30) days.