FAQ

LHR Options—Frequently Asked Questions

How will we know if the caregiver is compatible with our loved one?

One of the most important parts of our initial assessment is to assess your loved one’s personality, likes, dislikes, preferences, and needs.Once we determine the most compatible Direct Service Professional (DSP) a member of our team will introduce the proposed DSP to your family and loved one to establish the foundation of the caregiver/recipient relationship.

What kind of training do your Direct Service Professional’s (DSP) receive?

LHRO extensively trains DSP’s who must have previous experience providing direct care services as a condition of hire.We provide continuing education and training on nationally recognized best practices and LHRO core values.DSP’s new to LHRO complete a 16 hour training including service recipients’ rights and responsibilities, DSP’s responsibilities, infection control, recipeint care, medication monitoring and administration, disaster preparedness, etc.In addition to scheduled, mandatory training, DSP’s have access to many other trainings of their choice.

Do I pay the Direct Service Professional (DSP) directly?

No.DSP’s are never paid directly nor should they at any time be loaned or advanced money.

Will the same Direct Service Professional (DSP) come for every visit?

Because we take such care to pair your loved one with a compatible DSP, we work to ensure that the assigned DSP provides service at every visit.We also introduce and establish relationship with an alternate DSP in the rare case that the primary care-giver is unavailable.

How will I know if my Direct Service Professional (DSP) can’t come?

In the event that the previously introduced alternate is unavailable, a member of our team with whom your loved one is acquainted will accompany and introduce another alternate DSP.

Do Direct Service Professional’s (DSP) administer medication?

DSP’s do not administer medication.Based on a medication schedule when provided, DSP’s can remind service recipients to take medications at scheduled times.

What does light housekeeping include?

General, light housekeeping includes basic chores to maintain tidiness and basic cleanliness of the service recipients’ residence including doing the dishes and laundry, sweeping, mopping and vacuuming, and changing and washing linens weekly or as needed.

Do Direct Service Professional’s (DSP) provide services when my loved one is hospitalized?

While we will continue to provide emotional support during the difficult period of hospitalization, DSP’s cannot provide services while service recipients are in the hospital.We ask that you let us know when your loved one is hospitalized, the estimated duration of stay, and the date and time of discharge as we can assist in the transition home.Once home, the DSP will assist with compliance of post-discharge doctor’s instructions and recommendations.

Can I cancel or reschedule my Direct Service Professional (DSP) visit?

We understand that cancellations or rescheduling is necessary from time to time.We would appreciate as much advance notice as possible, however 24 hours notice is required to avoid fees.

To whom should I direct questions or concerns?

A member of our team is available to speak with you at any time.Please don’t hesitate to contact us using numbers which will be provided to you.