Solution

Restore preferences

Before restoring preferences, ensure that the Animate process is not open in Task Manager (Windows) or Activity Monitor (Mac OS). Then perform the following steps:

Windows:

Rename the Animate folder to Animate_old at the following location:

C:\Users\AppData\Roaming\Adobe

Alternatively, you can perform the following steps:

Open the Run dialog box by pressing the Windows logo key + R.

Type %appdata% and click OK. The Roaming folder contents appear.

Open the Adobe folder.

Rename the Animate folder to Animate_old.

Mac OS:

Press Shift+Command+G.

In the Go to Folder dialog box, type the following path, and then click Go:

~/library/preference/adobe

Rename the Animate folder to Animate_old.

Press Shift+Command+G. In the Go to Window dialog box, type the following path, and click Go:

~/library/application support/adobe

Rename the Animate CC 2017 folder to Animate CC 2017_old.

Note:

If you are using any version of Animate CC other than Animate CC 2017, replace that version folder. For example, if you are using Animate CC 2015, find Animate CC 2015 and replace it with Animate CC 2015_old.

Try to launch Animate CC.

Run Animate CC as Admin (Windows only)

Right-click Animate.exe and choose Run as administrator at the following path:

C:\Program Files\Adobe\Adobe Animate CC 2017

Note:

If you cannot run the application as an administrator, contact the administrator of your organization to get proper permission.

Quit Animate CC and perform the following steps:

Right-click Animate.exe and choose Properties.

Click the Compatibility tab and select Run this program as an administrator.

Click Apply, and then click OK.

Create a shortcut of Animate.exe on the desktop or on the taskbar.

Fix user permission issues

Windows:

Right-click Adobe Animate CC 2017 and choose Properties at the following path:

C:\Program Files\Adobe

Click the Security tab, and then clickEdit.

Select a user and select Full control.

Click Apply.

Click OK and try to launch Animate CC.

mac OS:

Select the Applications folder.

Right-click the Animate CC 2017 folder.

Choose Get Info.

Click the Lock icon.

Enter your mac user name and password and click OK.

Click the Sharing & Permissions tab and select the Read & Write privilege for each user in the list.