Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

In this unit you will acquire the skills and knowledge necessary to organise, provide and monitor support services that have been established by developing an individualised plan with residents.

The individualised plan refers to the support or service provision plan developed for the individual accessing the service and may have many different names in different organisations.

This unit will apply to you when providing support under direct or indirect supervision in any community services or health context.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCCS015 Provide individualised support

Element:

Determine support needs

1.1 Interpret and clarify own role in implementing individualised plan and seek appropriate support for aspects outside scope of own knowledge, skills or job role

1.2 Confirm individualised plan details with the person and with family and carers when appropriate

1.3 Ensure the person is aware of their rights and complaints procedures

1.4 Work with the person to identify actions and activities that support the individualised plan and promote the person’s independence and rights to make informed decision-making

1.5 Prepare for support activities according to the person’s individualised plan, preferences and organisation policies, protocols and procedures

Performance Criteria:

1.1 Interpret and clarify own role in implementing individualised plan and seek appropriate support for aspects outside scope of own knowledge, skills or job role

1.2 Confirm individualised plan details with the person and with family and carers when appropriate

1.3 Ensure the person is aware of their rights and complaints procedures

1.4 Work with the person to identify actions and activities that support the individualised plan and promote the person’s independence and rights to make informed decision-making

1.5 Prepare for support activities according to the person’s individualised plan, preferences and organisation policies, protocols and procedures

Element:

2. Provide support services

2.1 Conduct exchanges with the person in a manner that develops and maintains trust

2.2 Provide support according to the individualised plan, the person’s preferences and strengths, and organisation policies, protocols and procedures

2.3 Assemble equipment as and when required according to established procedures and the individualised plan

2.4 Respect and include the family and/or carer as part of the support team

2.5 Provide support according to duty of care and dignity of risk requirements

2.6 Provide assistance to maintain a safe and healthy environment

2.7 Provide assistance to maintain a clean and comfortable environment

2.8 Respect individual differences to ensure maximum dignity and privacy when providing support

2.9 Seek assistance when it is not possible to provide appropriate support

Performance Criteria:

2.1 Conduct exchanges with the person in a manner that develops and maintains trust

2.2 Provide support according to the individualised plan, the person’s preferences and strengths, and organisation policies, protocols and procedures

2.3 Assemble equipment as and when required according to established procedures and the individualised plan

2.4 Respect and include the family and/or carer as part of the support team

2.5 Provide support according to duty of care and dignity of risk requirements

2.6 Provide assistance to maintain a safe and healthy environment

2.7 Provide assistance to maintain a clean and comfortable environment

2.8 Respect individual differences to ensure maximum dignity and privacy when providing support

2.9 Seek assistance when it is not possible to provide appropriate support

Element:

3. Monitor support activities

3.1 Monitor own work to ensure the required standard of support is maintained

3.2 Involve the person in discussions about how support services are meeting their needs and any requirement for change

3.3 Identify aspects of the individualised plan that might need review and discuss with supervisor

3.4 Participate in discussion with the person and supervisor in a manner that supports the person’s self determination

Performance Criteria:

3.1 Monitor own work to ensure the required standard of support is maintained

3.2 Involve the person in discussions about how support services are meeting their needs and any requirement for change

3.3 Identify aspects of the individualised plan that might need review and discuss with supervisor

3.4 Participate in discussion with the person and supervisor in a manner that supports the person’s self determination

Element:

4. Complete reporting and documentation

4.1 Maintain confidentiality and privacy of the person in all dealings within organisation policy and protocols

4.2 Comply with the organisation’s informal and formal reporting requirements, including reporting observations to supervisor

4.3 Identify and respond to situations of potential or actual risk within scope of own role and report to supervisor as required

4.4 Identify and report signs of additional or unmet needs of the person and refer in accordance with organisation and confidentiality requirements

4.5 Complete and maintain documentation according to organisation policy and protocols

4.6 Store information according to organisation policy and protocols

Performance Criteria:

4.1 Maintain confidentiality and privacy of the person in all dealings within organisation policy and protocols

4.2 Comply with the organisation’s informal and formal reporting requirements, including reporting observations to supervisor

4.3 Identify and respond to situations of potential or actual risk within scope of own role and report to supervisor as required

4.4 Identify and report signs of additional or unmet needs of the person and refer in accordance with organisation and confidentiality requirements

4.5 Complete and maintain documentation according to organisation policy and protocols

4.6 Store information according to organisation policy and protocols

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

Learning activities may include:

practical demonstration and use of workplace equipment and tasks

guest presentations

group discussions

research in and out of class time

independent workplace case study

group activities/projects

Teaching Schedule

Session 1 • Determine support needs • Ensure the person is aware of their rights and complains procedure • Work with the person to identify actions and activities that support the individualised plan and promote the person’s independence and rights to make informed decision making

Session 2 • Provide support according to the to the individualised plan, the person’s preference and strengths, and organisation policies, protocols and procedures • Individualised planning • Provide assistance to maintain a safe and healthy environment

Session 3 • Involve the person in discussions about how support services are meeting their needs and any requirement for change • Participate in discussion with the person and supervisor in a manner that supports the persons self determination • Maintain confidentiality and privacy of the person in all dealings within organisation policy and protocols

Learning Resources

Prescribed Texts

References

Other Resources

RMIT will provide you with resources and tools for learning in this course through our online systems and access to specialised facilities and relevant software. You will also have access to the library resources. Students will need to purchase an RMIT polo top as uniform for placement

Overview of Assessment

This unit of competency is delivered and assessed with the unit of competency facilitate the empowerment of older people (CHCAGE001)

There will be three forms of assessment and they will include a research task, questions and answers in relation to the unit of competency and practical assessment either in a simulated or workplace environment.

The assessment tasks are as follows:

Task 1: Written activity

Task 2: Research and report

Task 3: Observation Checklist

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Equitable Learning Services if you would like to find out more (https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services)

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams.

Assessment Tasks

This unit of competency is delivered and assessed with the unit of competency facilitate the empowerment of older people (CHCAGE001)

To demonstrate competency in this course you will need to complete all of the following pieces of assessment to a satisfactory standard. You will receive written feedback on all assessment (refer to MyRMIT for assessment criteria).

There will be three forms of assessment and they will include a research task, questions and answers in relation to the unit of competency and practical assessment either in a simulated or workplace environment.

The assessment tasks are as follows:

Task 1: Written activity

Task 2: Research and report - You are required to research and report to ensure you have an understanding of the delivery of services across the sector and ensuring you empower your residents/clients and provide individualised support.

Task 3: Observation in a simulated and workplace environment-

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:• use of suitable facilities, equipment and resources, including:• individualised plans and equipment outlined in the plan• infection control policies and procedures• modelling of standard industry operating conditions and contingencies, including involvement of real people when using relevant equipment

Assessment Matrix

Students will be given an assessment marking guide for reference at the time that the assessment tasks are distributed.

Other Information

This is a Work Integrated Learning course in which you will complete a 120 placement in an organisation, undertaking the kinds of professional tasks you could expect in your work after graduation.

Commonwealth Statutory Declaration

It is a requirement that all students who undertake Aged Care placement must supply a current commonwealth statutory declaration

Police Check

You are required to obtain a satisfactory National Police Records Check at the request of their placement agency.

Students must obtain their own police check by the due date and pay the associated costs. Students who do not obtain a required police clearance by the due date shall not be able to undertake a practical placement or work experience activity that requires a Police Check. The University shall not be obligated to organise a placement for a student who does not wish to obtain a Police Check. Where required by the workplace, students shall provide a copy of their police check on request. If a student is rejected by a workplace on the basis of a Police Check, the following actions shall occur, as appropriate: - advise the student of the outcome; and - discuss placement options with the student; and/or - provide program and career counselling. RMIT will not store Police Checks on student files.

Early Termination of Placement:

Under section 6 of the WIL Procedure, a placement may be ended early by the host organisation or School due to the student’s conduct and/or performance during the placement. Possible reasons for such decisions may include, but are not limited to failure to follow processes required for safety breach of client or patient confidentiality failure to comply with the instructions of supervisors or other unprofessional behaviour Where a placement ends early, a meeting will be convened to discuss the sequence of events that led to the termination. This meeting will precede any consideration of a student’s progress by the Progress Panel (if applicable) or Program Assessment Board.

Immunisations:

It is a requirement that all students who undertake Aged Care placement must comply with the Department of Health immunisation guidelines.

You must provide proof of your vaccination history and or serological evidence of your immunity to the following infectious diseases, also blood-borne viruses before you commence placement:

Hepatitis B

Hepatitis A

Diphtheria, Tetanus, Pertussis (dTpa)

Measles, Mumps, Rubella (MMR)

Varicella (chickenpox)

Poliomyelitis

Tuberculosis status

Annual Influenza

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students

Cover Sheet for Submissions:

You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of implications of plagiarism.

Attendance:

It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Applying for an Extension:

Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.

Applying for Special Consideration:

If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:http://www1.rmit.edu.au/students/specialconsideration

Academic Integrity

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website: http://www.rmit.edu.au/academicintegrity The RMIT library provides tools to assist with your referencing http://www1.rmit.edu.au/library/referencing

Plagiarism and Collusion:

Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.

Examples of plagiarism include:

Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation; Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation; Piecing together text from one or more sources and adding only linking sentences; Copying or submitting whole or parts of computer files without acknowledging their source; Copying designs or works of art and submitting them as your original work; Copying a whole or any part of another student’s work; and Submitting work as your own that someone else has done for you. Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence. For further information, please see the RMIT Plagiarism Policy – http://www.rmit.edu.au/browse;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations –http://www1.rmit.edu.au/browse;ID=r7a7an6qug93

Plagiarism Software:

The originality verification software Turnitin may be used in this course. For details, see: http://www.turnitin.com

Complaints Procedure:

RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints. Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable. Student Complaints Policy: http://www1.rmit.edu.au/policies/studentcomplaintspolicy Student complaints Procedure: http://www1.rmit.edu.au/browse;ID=i1lexipvjt22 Student Complaints Form: http://mams.rmit.edu.au/v4ujvmyojugxz.pdf