What else are they supposed to do? The agency here -- the Met Office, which is the national weather service of the UK -- doesn't know what the ash cloud is going to do. If they waited to see what the cloud does, the planes would already be in the air. It would be too late.

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I can see where the airlines are coming from: they lost 1.5 billion pounds, when every single one of their flights is a risk (why else the security lecture before each one?) and the ash-related risk is so theoretical. It's not like if they would force passengers on board if allowed to fly, people would still make their own decisions.