VictorOps Unveils New Integration Hub and Integration Guarantee
Program

Expanded integration offerings deliver ease of use per customer demand

November 29, 2016 09:00 AM Eastern Standard Time

BOULDER, Colo.--(BUSINESS WIRE)--VictorOps,
the real-time incident management company, today announced its new
Integration Hub and Integration Guarantee to support new and existing
customers as they onboard and expand their usage of the product.
Further, the Integration Guarantee Program ensures that any and all
monitoring solutions not already included in the Integration Hub can be
integrated with the VictorOps product for new and existing customers.

In the incident management space, technology integrations are vital for
busy, overwhelmed on-call teams. Everyday, these teams are inundated
with hundreds of alerts, and when dealing with multiple, non-integrated
solutions, it becomes increasingly difficult for on-call teams to
navigate and manage the noise. Further, engineers are constantly
leveraging new tools in the build, deploy and monitoring spaces that
provide valuable insight into incident remediation, most of which come
with the ability to send a webhook that is seldom efficiently utilized.

“In a field plagued by burn-out, we want to do everything we can to
improve the lives of those on-call through efficient incident
management,” said Joni Klippert, VP of Product, VictorOps. “The
Integration Hub and the Integration Guarantee Program will make it
easier for our customers to leverage a wide variety of monitoring and
alerting products - including those important to the entire software
delivery lifecycle - providing unparalleled access to contextual
information for each alert and further streamlining the on-call process
regardless of role. All our customers have to do is ask for those
integrations that will make their jobs easier, and we can make it
happen.”

Through best-in-class partnerships, the Integration Hub provides a rich
ecosystem that connects, extends and enhances the VictorOps solution.
These integrations extend the functionality of the platform by enriching
alerts within VictorOps and making the VictorOps Timeline more
contextual and visual.

“We’re thrilled to be one of the first partners included in the
VictorOps Integration Hub,” said Nate Heinrich, Senior Product Manager, New
Relic. “Our customers trust us to monitor application and
infrastructure performance so they can quickly resolve issues and
improve digital customer experiences. Through our integration with
VictorOps, New Relic Alerts will detect issues and send them to the
VictorOps platform, taking advantage of their flexible routing rules and
helping ensure that the right person is not just quickly notified, but
also supplied with critical context in order to resolve the issue at
hand.”

“The integration between Rackspace’s Rackspace Monitoring and VictorOps
has been a smooth, expedient process, and it has helped us provide a
more complete solution to manage our customers’ infrastructure,” said
Shane Duan, Product Manager, Rackspace
Monitoring & Metrics, “With Rackspace Monitoring focused on
collecting metrics and sending alerts, it makes perfect sense to
leverage VictorOps’ capability to combine people and data for improved
results across the board.”

VictorOps is the real-time incident management platform focusing on
incident lifecycle management and collaboration for IT and DevOps teams.
The solution combines the power of people and data to solve IT problems
in real-time. The VictorOps platform seamlessly orchestrates team
situational awareness, incident creation, escalation, notification, and
remediation with team members regardless of physical location or time of
day. Privately held, VictorOps is backed by Costanoa Venture Capital,
Shea Ventures and Foundry Group. For more information, visit www.victorops.com
and follow the company on Twitter @VictorOps.