Schultz’s comments follow the arrest of two black men at a Starbucks on Rittenhouse Square last month who had asked to use the bathroom without making a purchase but an employee told them it was only for paying customers. When they sat in the store without ordering anything, the manager called police, and the men were arrested for trespassing. No charges were filed.

@Starbucks The police were called because these men hadn’t ordered anything. They were waiting for a friend to show up, who did as they were taken out in handcuffs for doing nothing. All the other white ppl are wondering why it’s never happened to us when we do the same thing. pic.twitter.com/0U4Pzs55Ci

The attorney for the men, Lauren Wimmer, said they had been waiting at the coffee shop for less than 15 minutes for a third person to arrive for a business meeting over a real estate project. But by the time that person arrived, so did the police.

“The video, in this case, essentially speaks for itself,” said Wimmer. “These guys were doing what people do every day, they were having a meeting and they were undoubtedly singled out because of their race.”

Schultz said the policy and the decision by the Philadelphia store manager last month were “absolutely wrong in every way.” Starbucks has since apologized to the men and announced plans for extra racial bias training for its employees.

More than 8,000 stores across the country will close for part of the day on May 29 for that training.

On 5/29, we'll close US company-owned stores to conduct racial-bias training to address implicit bias & prevent discrimination. We're taking a hard look at who we are as a company. We’re ashamed & recognize that racial bias is a problem we must address. https://t.co/xIYc75BJPj