Current Job Vacancies at MSAB

Technical Support DACH

MSAB is looking for a Technical Support in the DACH region to join our sales & support team. The person needs to be passionate about technology and customer service, enjoys a challenge and can think on their feet. Previous experience of digital forensics and working with law enforcement organisations is highly advantageous.

Responsibilities

This role will act in partnership with a well-established DACH sales and support team working directly with a customer base Germany, Austria and Switzerland. The role will work to secure new customers, assist with tender bid activities, and provide ongoing support to existing customer installations.

The key tasks of the role are as follows:

– Pre-sales support to DACH Sales Team– Tender/bid activities (technical requirement understanding and written responses)– Managing customer-specific configurations and input to development requirements– Technical demonstration of products/solutions (customer visits, events/seminars)– Post-sales support to existing customers across Germany, Austria and Switzerland

Requirements

Essential for the role is a professional outlook & demeanour, good communication skills and being comfortable working as part of a team.

Proven problem solving ability is critical to this role, possessing the ability to work with customers to identify their infrastructure and challenges and progressing to conceptualise and define potential solutions. These solutions will need to be communicated internally, defining the requirements for development, services, training, production and support.

The role requires a broad range of technical skills and experience covering:

The role is based from home and whilst location is not critical, it would ideally suit someone living in the Ulm or Hamburg area. A variable amount of travel to customer sites across the Germany, Austria and Switzerland will be required on a weekly basis, this may include travel outside of normal contracted hours and overnight stays as necessary. This requires you have driving license. Occasional travel to company headquarters in Sweden.

Inside Sales Representative – East Region, United States

Customer Success is a core company value at MSAB. As a Inside Sales Representative / Customer Success Manager, you will be responsible for ensuring our customers are achieving their anticipated value from their MSAB products. You will help to inform customers about new functionalities, best practices, industry developments and otherwise increase the value MSAB delivers to their organization. Our customers will view you as an advocate and steward of their success.

Job description:Day-to-day responsibilities include:

Lead and oversee the onboarding of new accounts and ensure successful implementations.

Proactive outreach to existing customers during their first year with MSAB to help drive business goals.

MSAB is the pioneer in forensic technology for mobile device examination. Our global presence, technology innovation, product footprint and 30-year track record have led to a position of trust across organizations with needs to perform both tactical extraction and forensic recovery of data from mobile devices.

Our software is used by Police, Law Enforcement, Military, Government Intelligence Agencies and Forensic Laboratories to investigate crime, gather intelligence, investigate fraud and fight corruption.

Test Automation Developer

MSAB is looking for a Test Automation Developer to join our team of test automation developers, manual testers and technical support staff.

As a Test Automation Developer at MSAB your main focus is to develop and maintain GUI driven automated tests and to improve and develop our test automation framework. You will work closely with the Configuration Management to ensure continuous integration and verification. Test cases will be developed in collaboration with the manual testers. Manual testing may also be part of your work from time to time, which we see as an advantage, as it will increase your product knowledge and make test creation easier.

MSAB is pushing towards continuous integration and continuous delivery, and Test Automation has a key role in this transformation.

Follow up on test results and ensure found defects are reported accurately and timely.

Devise testing strategies for new products.

Actively identify and suggest improvements in the ways of working, and participate in implementing improvements.

Requirements

1-2 years’ experience in Test automation.

Development experience in C#, PowerShell, PHP, Javascript.

Experience in Teamcity or equivalent build management tools.

Experience with Specflow and Gherkin.

Experience in version control systems, preferably Perforce.

Experience of testing in an agile and a continuous deployment environment.

Fluency in Swedish and English.

Who are you?

We believe you are self-motivated and able to drive your own work and take initiatives. You are a team player who enjoys collaboration and to share your experience. You probably have an interest in and ability to develop the architectural lines of the test framework, and to provide developers with input on how to increase testability of the product. Finally, you have a passion for test automation.

About MSAB

MSAB is the market leader in its niche; Digital Forensics > Mobile Forensics – where we work to extract information from cell phones, satellite phones and tablets. The company is represented worldwide by our staff, resellers and partners. MSAB has been listed on Nasdaq OMX Stockholm since 2011. The company is on several lists of the fastest growing technology companies in Europe and has increased turnover tenfold during the last 7 years. Revenues for 2014, were 181 MSEK.

MSAB HQ is placed in newly renovated premises by the Metro at Hornstull, Stockholm and has over 110 employees, of which about a third are women. In Sweden there are 80+ employees and another 30+ employees are divided between offices in the USA, UK, Canada, China and Australia, as well as sales representatives in France, Germany, Netherlands, Brazil and Russia.

MSAB’s primary customers are in the police and judiciary, military and intelligence sectors. MSAB’s products are used to read, interpret and analyze information from seized mobile devices. The product “XRY” is used by law enforcement all over the world to present evidence in criminal prosecutions.

Join our team!

Roles currently available are described above, but we are always looking for talented people to join our team. If you want to work with us, please submit your resume and cover letter to susanne.jegendal@msab.com

About MSAB

MSAB is a pioneer in forensic technology for mobile device examination.
With offices worldwide and our products in over 100 countries, we have a global reach.
The company has been involved with mobile communications since 1984 and has a singular focus on the forensic recovery of data from mobile devices.