My gratitude to the 11 immediate responders who said that this happens
to them! Several noted that because this service has been unreliable in
the past they send results to themselves so they know they are
delivered, and then forward them to their users, which is what I have
been doing for the same reason.
IT IS OUR SPAM FILTER, which explains why some searches arrive, others
don't. My 3 previous emails 'that never arrived' were sitting in the
JUNK E-MAIL folder. I have a call in to IS to research this, and it will
be interesting to see what word(s) triggered the deposit to the junk
email folder because for these particular searches there is nothing that
I would think would be objectionable. [In my defense, I did note the
Spam filter alert posted in the PubMed email screen, and I did check the
"Deleted Items" folder for the searches; I did not realize there is a
separate "Junk e-mail" folder, and that's where they were (I've recently
been migrated from GroupWise to Outlook so I 'm chalking it up to a
learning curve thing--one needs to scroll down the "all mail folders'
pane to see it because the Junk email folder is not in view). I also had
called our IS Help Desk, but unfortunately neither did they suggest to
check the Junk folder.] I've added the domains mail.nih.gov and
ncbi.nlm.nih.gov to my safe list, and I will ask that this be done
system-wide too. An editorial comment: the sender message "Sent by NCBI"
--although still cryptic, is a huge improvement over
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An interesting note: No sooner did I hit the 'send' button on my post
yesterday, than my search results appeared in my inbox. In trying to
decipher the details of the routing and time stamps, it appears that a
time delay of 32 minutes occurred between two nlm-based servers,
"ipubmed23.ncbi.nlm.nih.gov" and "mail-blade7.ncbi.nlm.nih.gov." I admit
that 32 minutes is not that bad, but in a relative context of 'instant
access' to everything, it does stand out.
COMMENTS:
I've experienced the same slowness from PubMed on occasion but in my
case I think it our email system which sends everything through a spam
server first. I've people on the phone with me saying they're sending an
email right then and it's take 20+ minutes to get it with the time
showing that they sent it when they said they were.
===============
I did have this problem a year or so ago. Unfortunately, I no longer
remember how it played out. I did put our It people in touch with
someone at NLM, and I think they eventually found that there was a
problem on their end. But you'll probably have to have it researched
from both ends to solve the issue.
================
I just recently started using that feature...and have also had the
emailed results fail to arrive.....was not sure whethre or not to blame
our system servers, and even had our I.S. folks check the spam
filtering.what I do now, is mail to both my work and home....and so far,
all has arrived
==============
I've experienced 24 hour delays.
==============
I had exactly the problem you're describing with .html format PubMed
emails a while back. In the end, our IT department had to make some
changes to allow the PubMed e-mails through our system. Now I always
recieve the PubMed e-mails I send to myself.
=============
When one sets up email alerts in My NCBI, there is a warning that some
SPAM filters may not like the emails from PubMed. I know a colleague who
intermittently has this problem with PubMed alerts. I wonder if you have
a SPAM filter and if this may be a similar situation. If you have a
SPAM or junk mail folder, perhaps the emails are there?
==============
I've seen this happen often enough that I no longer use the feature.
I'll save the file instead, and then email it to the person myself. It
is very erratic, and I have no idea whether it's on NLM's end, the
hospital's or somewhere in between.
===============
I have had that happen on an irregular but fairly frequent basis. It has
to do with the filters on the hospital firewall. We have a sort of
net-nanny that filters out certain words, like certain anatomical terms,
etc. I now have a routine, that if a search doesn't show up in my inbox
within about 20 minutes, I send a message to our IS help desk, and ask
them to check if a message from (give address) has been filtered out.
The filtered messages sit in a temporary file for about 3 days. I also
always email searches to myself, and then forward them to patrons, so I
can be sure that they arrive.
===============
At my institution, the spam filter picks this up. I don't encourage this
method for this reason.
==============
The IT person that I worked with said that they had to make a change to
their anti-spam software to allow the messages to get through.
=============
...but sometimes if I have something sent to me that could be
interpreted 'sexually' it hits a firewall. Could that be the case?
===============
THANK YOU ALL!
Jo-Anne Aspri, MLS
Library
Kent Hospital
455 Toll Gate Road
Warwick, RI 02886
401.737.7010 x1309
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