The Rolodex in an Account View is Not Visible in Veeva CRM on iPad
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Updated January 17, 2018 17:12

Overview:

The rolodex on the right-hand side is not visible for end-users in certain Account Views.

Root Cause:

The name of at least one Account in the View starts with an accented or Non-Latin character and the end-user has no visibility to the Alternate_Name_vod field on the Account object.

Solution:

Grant visibility to the Alternate_Name_vod field for the end-user.

Navigate to Setup --> Manage Users --> Profiles.

Open the user profile.

Scroll down to the Field-Level Security section.

Click on View next to the Account object.

Edit the record and select at least Read permission.

Save the record.

Clear Veeva Cache.

Related Documentation:

N/A

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