Free shipping is valid only on economy shipping and domestic orders only.

Order Processing:

Most orders are shipped within 2 business days. The cutoff time for an order to go to processing is 10AM PST. Any order received after 10AM PST is processed next day or the day after. If there is a processing delay in your order for any reason, you'll be notified of such delay. If for any reason, you didn't receive any email correspondence from us regarding order confirmation and shipping confirmation, please contact us to verify your order status.

Order Cancellation/Changes:

We read contact emails 11 AM - 7 PM PST 5 days a week. We won't be able to honor any cancellation/change request after 10AM PST since the orders will be gone for processing at the distribution center for next day processing. There is no way for us to locate your package and cancel/change. The package will take its course and will be shipped out. Once you receive the package, you'll have an option to return the package. Please see our return policy for details.

Economy/Free Shipping/Flat Rate Shipping and Transit:

Carriers only makes pickup on business days. Below is map showing approximate transit time. If a weekend falls between processing time, please add additional time