Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

I purchased an eBay item. During checkout, PayPal allows me to chose one of my many confirmed addresses. I have two homes, one in Arizona one in Montana. I choose to have the item shipped to my Montana address. The seller looked up my Arizona address and shipped the item there.

I contacted PayPal after the seller refused to make it right and ship the item to the address I had listed. After 30 days, PayPal sent me a form letter denying my claim.

Incredible! I am in the right, the seller is in the wrong and I have the documents to prove it. PayPal did not ever request the documentation or contact me. They just chose to allow the seller to do what is clearly wrong. Shame on PayPal!

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

AUTHOR: Ashley - (U.S.A.)

SUBMITTED: Monday, October 26, 2009

POSTED: Monday, October 26, 2009

Where is the item? It may have been shipped to the wrong address, but it is still your address. Do you have the item at your home in arizona? if so, they you are attempting to defraud the seller. If you want a refund, perhaps you should have whomever received it send it back to the seller.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.