MyTrack 2003 tax records

I requested the 2003 records for tax purposes and I got two attachments in an email. I cannot open either one. I called their customer no service number and was told one of them opens with quicken. I told them I don't want to buy quicken and got no response back from them. My accountant cannot open the quicken one with quicken. The .csv file won't open with Excel or when it does it is a blank doc.