Key Contact

Veterinary Client Mediation Service (VCMS)

The Veterinary Client Mediation Service (VCMS) is a voluntary, independent and free mediation service for clients whose animals have received veterinary care and for the veterinary professionals providing that care. Using the process of mediation, VCMS offer help and guidance to resolve complaints in a fair, cost efficient manner that is unbiased and non-judgemental. VCMS works with both parties to try and reach a solution that is acceptable to both the client and veterinary professional. The service is funded by the Royal College of Veterinary Surgeons which regulates all veterinary surgeons and veterinary nurses practising within the UK.

This is a new service for veterinary clients and practices and runs as a trial for nine months from 3 October 2016.

Nockolds Solicitors Limited is authorised and regulated by the Solicitors Regulation Authority (”SRA”) (ID numbers 567738 & 605527). A copy of the SRA’s rules can be found at www.sra.org.uk/solicitors/handbook/code.