Returns

For fastest processing, please EMAIL to request an RMA number before sending package.

All returns and exchanges must be made within 30 days of delivery.

There is a 15% restocking fee on most returns.

All returns must be in new/unused condition and in original packaging with tags attached.

Prepaid return shipping labels are not provided.

If the problem was due to our mistake or a defect, we will provide a pre-paid return shipping label. As soon the item is received, we will send you the replacement at no additional charge. If you need the replacement item sooner, call us to arrange for advance shipment.

Return Shipping

We are not responsible for items lost during transit - please use parcel tracking.

We suggest that you also put a copy of the invoice or order confirmation inside the package.

Do not place tape or labels directly onto a shoe/boot box, and double box shoes/boots or wrap shoe box in paper.

Please write your RMA number on the outside of the package as shown (###### rma number will be emailed to you), and send all return packages to: