Activation Guide

Outline of how this activation system
works

When you download the product it will automatically install with
a trial license. At any time you can then purchase a full license
from our website using the buy now links.

When you get a full license you will get an email with activation
instructions, typically something like this, e.g. for surgemail:

tellnews activate N123455 bob@netwinsite.com

If your system resides behind a fire wall and cannot talk to our key
server, then the product may ask you to send an email direct to
our key robot. In either case you can download, activate a temporary
key, purchase and activate a permanent key all through our web site
at any time of day or night.

If anything goes horribly wrong email sales@netwinsite.com and we will
sort you out as quick as we can.

How to activate your permanent registration.

To activate your permanent registration use the exact same command
you used when enabling your temporary registration (and use the SAME
registration number). eg: for SurgeMail you would type in:

Our sales staff will work out the difference in price and charge your
card (if requested) or invoice you. Sales will modify your license details
so you can re-activate your key with the new limit, to do this you will
just have to issue the "tellmail/tellnews activate Nxxx user@domain"
command again.

If your user limit is exceeded but you don't have more users than you
should, then issue this command:

tellmail users_recount

This may fix the problem if the user count has drifted out.

What to do if all else fails and you need it reactivated
NOW!

First, don't panic! Try purchasing the product as described
above, that should get you a working activation key in minutes,
it's all online and automatic.

If that fails then you can try adding '_extend' to your registration
number e.g.

tellnews activate n1234_extend your@email.address

That should give you another 2 weeks to resolve the registration problem
with our human sales staff sales@netwinsite.com