Type of Traveler

Rating summary

elevator is a bit slow so try for a ground floor room (Dan_travels_alot)

Sat Dec 09 00:50:11 CST 2017

Find another hotel (Ike A)

Sat Jul 29 12:07:37 CDT 2017

highr up and away from parking lot. (jgarrits)

Wed Jul 19 11:28:34 CDT 2017

Stay across the parking lot. Chooe the other sister!, (kathyjoyjones)

Thu Apr 13 05:27:26 CDT 2017

I recommend the one bedroom suites, the extra room is nice. (Michael M)

Thu Oct 13 02:43:11 CDT 2016

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TxTraveler77546

Friendswood, Texas

“Not a great experience review by TxTraveler77546 from Friendswood, Texas”

Reviewed

October 14, 2018

Trip type:

Family

Requested a crib or pack and play and was told there was one in the room. None in the room and none available. Not great when traveling with a 1 year old. Bathroom light didn't work and couldn't be fixed. Had to change rooms. Staff was friendly and tried to help, but to no avail.Overall an older and tired facility. I have stayed at 20 to 30 Club Carlson locations and this one is in the bottom tier.

Stayed

October 2018

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Ron G

Reading, United States

“Poor value review by Ron G from Reading, United States”

Reviewed

September 24, 2018

Trip type:

Solo travel

I have stayed at this hotel for my past 5 annual visits to the Dallas area. I felt it was a good value in my 4 prior visits but it has gone WAY DOWN HILL. I will stay elsewhere on my next trip. There are many hotel options in the area.

Stayed

September 2018

Rooms

Value

Sleep Quality

Location

Cleanliness

Service

RadissonHotelGroup, Customer Care at Country Inn & Suites By Radisson, Lewisville, responded to this review,

September 28, 2018

Thank you for taking the time to share your feedback. We apologize to know that we fell short of your expectations. It would be great if you can give us specifics about your experience during your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to make a more favorable impression in the future.

This hotel should be shutdown. Dirty rooms, no maintenance, unprofessional staff, terrible breakfast, dirty pool, radisson should not allow this hotel to be part of their family of hotels. I cannot recommend this hotel.

Stayed

September 2018

Rooms

Value

Sleep Quality

Location

Cleanliness

Service

RadissonHotelGroup, Customer Care at Country Inn & Suites By Radisson, Lewisville, responded to this review,

September 28, 2018

Thank you for taking time to write a review. We're sad your stay was anything less than pleasing due to the condition of the facility and rooms, particularly the cleanliness, the pool, the food served at breakfast, maintenance and the staff service during that time. We do understand that these factors can greatly affect your customer experience. We do what we can to make sure guests are happy and satisfied and we sincerely apologize for any inconvenience these may have caused you. We appreciate the feedback and will definitely use it in the further betterment of our hotel and services. We hope you can find it in you to give us another opportunity so that we can redeem ourselves and leave you with a better impression of our hotel.

292zoltanp

“Fix thy his place! The owners obviously dont care! I can't believe radisson would put their name on this place review by 292zoltanp”

Reviewed

September 07, 2018

Trip type:

Family

Fix thy his place! The owners obviously dont care! I can't believe radisson would put their name on this place! I will not stay here again nor will I recommend this place to anyone I know! Overall experience was terrible. The lady behind the counter was the only one to acknowledge me the managers/ owners walked right by and said your early rooms not ready. Then went and smoked right in front of the door!