Migrating from Personal E-mail to Business E-mail

With regard to our last update on Business E-mail and Open Xchange, we had deferred the launch of Business Email based on feedback we received from you. We are pleased to inform you that Business Email is now live.

Please refer to the table below for timelines for various processes associated with Personal Email packages under your account.

Date

Process

2nd February, 2015

Business Email, with 5 GB space per account, will go live and the billing cycle for new packages will change to a per account billing model. You will be able to renew your Existing Personal Email packages at the current prices for a tenure of 3 months, if they are due for renewal before 30th March.

Between 2nd February – 30th April, 2015

Existing Personal Email packages for all packages in active status or in Deletion Grace Period as on 30th March 2015 will be migrated to the new OX 7 platform and the package expiry date will be set to 30th April 2015. If your concerned Personal Email package is expiring beyond the 30th of April, 2015, then pro-rata refund will be processed for you.If you wish to continue using this email service, all you have to do is renew the concerned package after completion of migration to Business Email (This will be renewed based on the new billing model which is on a per account basis).

Between 30th April, 2015 – 30th May, 2015

If your order wasn’t renewed before this date, your order will be suspended and you no longer will be able to send/receive emails. However, you will be able to renew the concerned order and resume all services as per the new billing model.

After 30th May 2015

All orders that were not renewed will be deleted from the server and you will no longer be able to renew/resume the email services.

For any further queries, please do contact your respective Account Managers who will help you out.