To be a successful engineer, you must work and play well with others. This course focuses on developing the skills you will need to build and sustain professional relationships and networks. Learn to coach and mentor others, manage conflict and build power and influence in the workplace.

教学方

David Van Kleeck

脚本

Congratulations, we've now reached the end of module two in our Relationship Management Course. It's time now to return to my leadership observation for this module. Sometimes it helps to be a good actor to be an effective leader. However, you can't fake it forever. If you try to you'll come across as a phony and damage your reputation as a leader. So here's what we've covered in this module. We've defined power and influence, and we established that you will have to use these techniques in order to accomplish your goals and the goals of your organization. We identified the sources of power, whether it's personal or those powers that derive as a result of your position in the organization. We talked about the three influence strategies that you will need to use as a leader to get the things done that need to be done, whether it's retribution, reciprocity, or reason. We also described how you might have to act when a leader above you abuses those influence strategies. You may need to neutralize those in such a way that you protect your rights and your values within the organization. We then reviewed the self assessments that show where we are in our tendencies and how we use power and influence. Lastly, I talked in the tools section about the power of saying thank you and the fact that this is an extraordinary tool in extending your influence in the organization. Of all of the techniques that we've described for becoming an effective leader, the one that is most fraught with risk is that of exercising power. It has the potential to create great harm within your organization, so I encourage you to use great caution as you develop your skills in using power and influence appropriately to reinforce positive relationships without creating harm.