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Here at Patioshoppers.com we strive to get your order to you as quickly as possible. The chart above shows an estimated delivery time and typical delivery process. Actual arrival date can be effected by the time and day of the week that the order is generated, destination of items being shipped, and various challenges such as seasonal shopping patterns, inclement weather, etc.

How Shipping is Calculated

Order Placed & ProcessedWhen you place an order via the internet or our customer service line, we process the order the same day, 7 days a week.

Warehouse Fulfillment Calculated from when the warehouse recieves your order, packages it, and processes it for shipping.

Shipping Time Calculated from when your order leaves the warehouse to when it arrives at your home or office.

Multiple Item Shipments If you are ordering multiple items with different product identification numbers, please refer to the individual shipping information on the specific product page. Items with different product identification numbers may be shipped via a different delivery schedule.

Please contact us by email at customerservice@patioshoppers.com or by phone1-800-940-6123 if you have any questions or concerns and one of our friendly associates will be happy to assist you.

Standard Truck Delivery If the product(s) ordered arrives via freight carrier they will arrange to deliver the item(s) when you are present. With Standard Freight Delivery you will be required to move the package off of the truck yourself. You may need to arrange to have someone there to assist you. As with any product delivery it is important to examine your products immediately for any shipping damage and note that it is what was ordered. If an item arrives damaged or in error, the original packaging will need to be retained in order to resolve the challenge.

Liftgate Delivery For an additional $65.00 the freight carrier can be contracted to perform "Liftgate Services". With liftgate service the carrier will bring the item(s) off the truck to curbside. You may need to arrange to have someone there to assist you in moving the package from the curb your location of choice on your property. As with any product delivery it is important to examine your products immediately for any shipping damage and note that it is what was ordered. If an item arrives damaged or in error, the original packaging will need to be retained in order to resolve the challenge.

Shademaker manufacturers all its shade styles from the finest aluminum alloys to ensure the strength durability and integrity of each and every style. We pride ourselves as a totally vertical operation. This means that we manufacture and produce over 90% of the components used in our products from the raw state. We can monitor every stage of the manufacturing process and maintain a consistent level of quality.

Our only business and focus is shade and shade type products. Our goal is that each and every Shademaker style will exceed your expectations at a competitive price that will make you smile.

NOTE: Wind damage is not covered under any manufacturer's warranty.

Our umbrellas are serviceable meaning that parts can be ordered under warranty at no charge if found that the damage is a manufacture defect and/or purchased out of warranty to make them whole again.

5 Year Limited Warranty includes the LIBRA ASTRAL-TC SIRIUS POLARIS ORION and GALAXY styles. This includes the mast boom head fitting elbow center pole/sidepost arms ribs top and bottom hub and stainless steel hardware only. If there is damage under the warranty Shademaker will replace and/or repair any item listed in this category at its discretion. Labor charges are not covered under this limited warranty.

10 Year Limited Warranty includes the Sunbrella® awning & marine grade Fabric Collection. Visit www.sunbrella.com/warranty for more details. Labor charges are not covered under this limited warranty.

1 Year Limited Warranty covers base wheels and the powder coat finish on all bases. If the powder coat finish flakes bubbles peels or loses color Shademaker will re-finish or replace the defective bases at its discretion. Normal wear and tear is not covered under this limited warranty. Labor charges are not covered under this limited warranty.

Caution: Seaside and indoor pool use salt & chlorides can accumulate on the powder coat finish leading to finish failure. Failure or neglect to make needed cleanings may cause paint to blister and such failure will void limited warranty.

Exclusions: Wind damage acts of nature (such as but not limited to freezing or any type of extreme weather). Failures caused by abusive use and normal wear and tear are not covered under this warranty. Any Galaxy style that does not have spacer buttons installed.

International Returns: If an item is found to be under warranty Shademaker shall only be responsible for ground shipping charges to the location of the product within the continental United States and Canada. Any duties express international or special shipping charges are at the expense of the retail dealer or consumer.

IMPORTANT RESTRICTION FOR SM PRODUCTS WARRANTY SERVICE:Shademaker restricts warranty service for SM products to the country where Shademaker or its authorized SM retail Dealers originally sold the product.

Those filing warranty claims will be responsible for all shipping handling and freight charges on all claims to Shademaker in Baldwin Park CA. All warranty claims must be submitted with the original proof of purchase date of purchase name of dealer and the description of the damage. The Shademaker warranty is not transferable. Shademaker reserves the right to repair replace and/or redesign any product that is returned under a warranty claim.