Hours

Regular Hours

Need help? Sangertown Square’s friendly Customer Service members can help you! Customer Service is located at the Mall Office; off of Center Court near Lids. Customer Service hours are Monday – Friday 9am – 5pm.

Lost an item at Sangertown Square? Please visit the Mall Office located off of Center Court or call 315.797.8520 during our normal business hours of 10:00 AM – 9:30 PM Monday- Saturday and 11:00 AM – 6:00 PM on Sunday’s.

Our friendly and knowledgeable staff is present seven days a week, providing you with a safe and pleasant shopping experience. The New Hartford Police Department also has their own substation at the mall. Police officers can be seen frequently throughout the mall often providing educational information on public safety.

Mall Policies

In order to provide an enjoyable shopping environment, and for the safety and convenience of our shoppers, visitors and employees, the following Behavior Code will be in effect at all times for all guests and visitors of the shopping center. Anyone who violates the behavior code may be banned from the property and/or prosecuted to the fullest extent of the law. Mall management has the right to amend the behavior code at any time.

Appropriate behavior is required at all times. Fighting, horseplay, harassment, offensive language, shouting, loud noise, littering, solicitation, or any illegal activities are not allowed on mall property. Mall management has the right to prohibit groups from congregating or walking in a manner that obstructs or hinders shoppers or mall visitors.

To promote the shopping center atmosphere, customers, guests and employees shall be fully clothed. The wearing of apparel which is likely to provoke a disturbance or embroil other groups or the general public in open conflict is prohibited.

The parking area is private property and is intended for the use of mall guests, visitors and employees. Vehicles must be parked in legal designated spaces. Violators are subject to tickets and/or towing. Unauthorized overnight parking is not permitted and is also subject to towing.

In accordance with school attendance laws, and in support of education, children of 6 to 16 years of age are not permitted on mall property during school hours, unless accompanied by a parent or legal guardian.