Refund Policy

If you are not completely satisfied with our Web hosting services, you may notify Big D Hosting in writing (via email or fax) that you wish to cancel your account, and any prepaid, unused hosting fees will be refunded to you, excluding setup fees and overages. It may take up to 30 days after cancellation of your contract to receive your refund. If you have not received your refund after 30 days, please send an e-mail to billing@bigdhosting.com.

Your e-mail notification to us must be sent from the contact e-mail address that we have on file for your account. Likewise, if you fax your notification to us, your fax must be on letterhead.

Setup fees and domain name registration fees are nonrefundable.

This policy does not apply to any additional services such as, but not limited to, overages, disk space, e-mail account setup fees (if any), and Web design services.

Contact and Billing Information. It is your responsibility to keep valid contact and billing information on your account. Big D Hosting will continue to send information regarding your account in accordance with the contact information you have provided to us in Freshbooks.

Balance Due. Please be advised that the cancellation of an account does not release you from financial responsibility. If your account has a past due balance and you are not eligible for a refund, the Big D Hosting Accounting department will continue collection efforts.