INVESTOR RELATIONS

International Order & Shipping Policies

These policies apply to bluenile.com web site orders to be shipped to Australia, Guam, Hong Kong, Japan, Macau, Mexico, New Zealand, Northern Mariana Islands, Puerto Rico, Singapore, Taiwan, US Virgin Islands, and all other countries outside the U.S. to which we may ship, except where noted for shipments to the U.A.E. and China. For bluenile.com web site orders to be shipped to U.S. (and APO/FPO) addresses please see our Military Shipping Policies.

For orders shipping to other countries, please visit our International Shipping page.

If you have any questions, please do not hesitate to contact one of our Diamond and Jewelry Consultants in person at service@bluenile.com or 800 242 2728.

We are proud to ship to customers in many countries around the globe. View our Where We Ship page for the full list of countries and currencies that we support.

When ordering from Blue Nile, except for shipments to the U.A.E. and China, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Title and risk of loss for items ordered will transfer to the recipient upon delivery to the common carrier in the United States. For shipments to the U.A.E. and China, title and risk of loss for items order transfer to the recipient upon pick up or delivery in the U.A.E. and China.

Prior to delivery to the recipient, the shipment may be subject to the customs fees, import duties, taxes, and other charges of the destination country. These charges are always the recipient's responsibility, except for shipments to the U.A.E. in which Blue Nile DMCC bears the cost of any customs fees or duties. For further details, read about Customs, Duties and Taxes.

Items eligible to be shipped under our international shipping policy are based on the destination country.

For shipments destined for Australia, Guam, Hong Kong, Japan, Macau, Mexico, New Zealand, Northern Mariana Islands, Puerto Rico, Singapore, Taiwan and US Virgin Islands, all products on our U.S. Web site are eligible with the exception of the following products:

Polishing Cloths

Cleaning Solutions

All international orders will be shipped, with no additional charge, via FedEx International Priority®. Please note that the arrival times listed on the U.S. web site apply to U.S. shipping addresses only. Estimates of the international shipping delivery times can be provided by one of our Diamond and Jewelry Consultants at service@bluenile.com or +1-206-336-7900.

Asset Protection will be provided by a premier global insurance company for all orders shipped internationally. A fee of 0.20% of the value of your order will be applied during the checkout process, except for orders to the U.A.E. and China. This protects your order from the time it leaves Blue Nile to when it arrives at your door. This policy is an agreement between the customer and the insurance company. Details about the insurance company and claims process will be provided to you, following your purchase, in your order confirmation email. For questions about asset protection for shipments to the U.A.E., please contact service@bluenile.com.

Blue Nile accepts payment in any of the following currencies: Australian dollar, Canadian dollar, Chinese Yuan renminbi, Hong Kong dollar, Japanese yen, Macau pataca, Mexican peso, New Taiwan dollar, New Zealand dollar, Singapore dollar, United Arab Emirates dirham, or United States dollar. For orders shipping to China, we can only accept payment in Chinese Yuan Renminbi.

Orders shipping to Australia, Guam, Hong Kong, Japan, Macau, Mexico, New Zealand, Northern Mariana Islands, Puerto Rico, Singapore, Taiwan, United Arab Emirates, or the US Virgin Islands must meet a minimum retail order value. Please see the table below for the order minimum per currency.

The customs office of the destination country may impose customs fees, import duties, taxes, and other charges to your international order where applicable. These additional charges required for customs clearance are the responsibility of the recipient. When your order arrives at customs either our shipper, FedEx, or the customs office will contact you directly to arrange for the payment of any charges that may be due. In some circumstances FedEx is required to pay certain duties and taxes, in advance, on a customer's behalf. For instance, FedEx may pay an advance fee when countries require that duties and taxes be paid prior to customs release or prior to certain items clearing customs. In these instances, FedEx will assess an Advancement Fee surcharge that will be billed to the party designated to pay duties and taxes.

The table below shows estimated duty and tax rates. Please be advised that Blue Nile has no control over these charges. The actual amount charged by customs may differ from the rates below. Country of origin information for your order can be provided by our Diamond and Jewelry Consultants to assist in estimating import duties. Please contact your local customs office for further details.

Australia

Estimated Duty Rate

Loose Diamonds:

0%

U.S. origin goods:

0%

Orders under AU$ 1,000:

0%

Other items:

5%

Estimated Tax Rate

10%

Orders under AU$ 1,000 are not subject to tax.

Total Duty & Tax Rate Estimate: 0% to 15.5%

NOTE: Orders over AU$ 1,000 may be subject to an AU$ 55.20 import fee.

NOTE: For all orders over HKD 1,000, the Hong Kong Census & Statistics Department requires the filing of a Notice on Lodgement of Import/Export Declaration Form within 14 days receipt and declaration charges of HK$0.50 for the first HK$46,000 of order value plus $0.25 for each additional $1,000 or part thereof.

NOTE: Customers are required to provide an RFC number (taxpayer ID) and Importer Number to receive delivery. Fees may include: a customs processing/merchandising fee (DTA) equivalent to the greater of 0.008% of declared value or MX$223; MX$161 pre-validation fee, and US$30 formal entry fee. For orders over MX$31,409 shipping to a residence and over $1,000 shipping to a business customers will need to arrange for a private broker to clear Customs.

NOTE: The recipient, as the importer of record, is responsible for working with the local authorities to resolve any GST tax issues. If a GST refund is desired because an order is returned or because an exchange, repair, or resize order is assessed GST tax, the recipient is responsible for following the procedures necessary to request such refund. Tax assessment and refund decisions are made by the Singapore authorities and are not controlled by Blue Nile. Requests for copies of shipping documents needed to apply for tax refund requests may take up to 30 business days to fulfill.

Please note that products shipped internationally may not be designed in accordance with destination country standards, specifications, and labeling requirements. The customer is responsible for determining that products can be lawfully and legally imported into the destination country.

Please note that international shipments are subject to opening and inspection by customs authorities. Additionally, information about your order, shipment and products contained therein may be communicated to our shippers and the customs authorities as part of the customs clearance process.

To ensure you make the right choice, we offer a very flexible return policy. If for any reason you are not satisfied, you can return any item without custom engraving in its original condition within 30 days of the date of shipment for a refund or an exchange. For orders shipping to China, the 30 day period begins on the date you receive your order. The 20% reservation fee is non-refundable. Read the details of our 30-Day Returns Policy.