GESS

Guest Experience Software System

Seamless

We understand the importance of time in delivering customer service. Aside from being it is a mobile and tablet friendly interface, all the fields are auto-populated.

Informative

It is not just a logging system. It is your gateway in having different perspectives analysing and evaluating your level of service and guest profiling.

Enriching

You will have a better understanding not only of your guests but as well as how your staff delivers an exceptional customer service.

GESS: Guest Experience Software System

A cloud base system that empowers hoteliers to monitor, measure, analyze and evaluate their service operations. This will enable hoteliers to achieve their ultimate goal of providing the highest quality of service and guest retention.

Service Recovery Paradox

“States that a guest who has experienced a service failure, and subsequently receives a high level of attention and satisfactory compensation for the problem, can actually end up being more loyal than a guest who never had any problems”.

Our Mission

Our goal is to be of service to the Hospitality Industry in helping them shape their level of service to higher ground. We are providing a seamless tool that will enrich their customer service practices and productivity that will result to guests’ retention and revenue.

Our Foresight

In today’s world, Internet plays a vital role in almost every business. It has taken over in almost every aspect of management system and infrastructure, integrating itself to our usual tasks more and more everyday. Its ubiquity makes it as the fastest growing technology in the world and a medium to growth.

NPI believes in the power of the Internet in transforming the world we live in, and is proud to be a part of its development. With the company’s thrust for this year and the succeeding years, it adheres to its aim in making the best out of the computerized age by continuously providing all needed solutions for the betterment of our future.

About GESS

A cloud base system that empowers hoteliers to monitor, measure, analyze and evaluate their service operations. This will enable hoteliers to achieve their ultimate goal of providing the highest quality of service and guest retention.