72 year old retired, ripped off by Norton

I am retired and used to have Norton Pro. When notified by Comcast that Norton provided free, I deleted my program, not knowing Norton unaware of my changes. In 2010 I purchased Norton Pro and was happy with it. Unknown (forgotten) by me is that it self-renewed. Norton renewed the subscription in February... I was in the hospital in Houston, TX (I live in CA). When I was able to work on my papers, I found that they had withdrawn $89.00 from my account. When contacted they offered a 40% return. I haven't had their product in years on my machine. They certainly can substantiate this and refund my money, but refuse to do so.

How do appeal to someone above the customer service staff... their best offer is a 50% refund. I want (need) a full refund. PLEASE, anyone, can you help??

Yes... thanks to the help of those assisting in the contacts above. The information below was in my last email from Norton/Symantec, and I assume they would want you to have it if you have a similar issue.

"In the event that you have a future need for technical support for any new Symantec products and/or concerns, I have listed below all of the support options for North America and Canada for your convenience. Thank you for your understanding in this matter.