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Frequently Asked Questions

Shipping cost depends on origin, destination, service, package weight, and other considerations. Calculate Time and Cost helps you to compare delivery times and published rates for sending UPS shipments to destinations around the world.

Using the tracking number automatically assigned to your shipment, visit your country’s UPS homepage and enter the number in the track window. You can enter multiple tracking numbers if needed. You'll be able to see the shipping date, the current location of the package and the estimated arrival date, as well as verify the arrival of your shipment. If you're using Quantum View Manage, WorldShip, CampusShip or My Choice, you can set preferences to receive e-mail or text notifications.

Our goal is to make shipping with UPS as easy and seamless as possible. Visit our Shipping Basics and How To Prepare for Shipping pages to learn the fundamentals: from choosing your service to preparing your package and what you need before completing an international shipment.

UPS may contact customers and others by telephone about UPS products, services and special offers. You may make a request to be added to our "Do Not Call" list by contacting 0800 331 6010. You should provide us with your name, address and telephone number. Allow up to 30 days after you made your request for your name to be removed from any sales or communications programmes that are under way. UPS may continue to contact customers by telephone and mail for billing, services and other communications.

Shipping cost depends on origin, destination, service, package weight, and other considerations. Calculate Time and Cost helps you to compare delivery times and published rates for sending UPS shipments to destinations around the world.

Logged-in customers can order free envelopes, boxes, tubes, forms and labels and charge the supplies to a payment account or another payment method.

Check out your available options, choose what you need and add the desired quantity to your order. Once you’ve submitted the order, you can add any of your items to a Quick List of frequently used supplies for easier reordering.

Our goal is to make shipping with UPS as easy and seamless as possible. Visit our Shipping Basics and How To Prepare for Shipping pages to learn the fundamentals: from choosing your service to preparing your package and what you need before completing an international shipment.

To calculate the delivery time for any shipment going anywhere served by UPS, go to Calculate Time and Cost, located on the main Shipping menu. Follow the directions, noting the required fields labelled with this symbol .

When you create a shipment, you can assign it a reference name or number that aligns with your customers' or your business systems. This reference can contain letters and/or numbers, and can be a Purchase Order (PO) number, a customer’s job number, a Bill of Lading number or even a group of words that identifies the shipment. To use this reference to track your shipment, go to the main Tracking page and select Track by Reference. Input your reference in the Shipment Reference field, indicate whether your shipment is package or freight, and select your shipping dates. Then select the Track button.

Your package is still within the UPS network and, unless otherwise noted, should be delivered on the scheduled delivery date. Shipment movement information is captured each time a tracking label is scanned in the UPS delivery system. There may be several days between scans if the shipment is going cross-country or moving between countries.

According to Hong Kong SAR regulation, it is mandatory to lodge import and export declaration with the Customs and Excise Department within 14 days after the shipment has been exported or imported to and from Hong Kong. To facilitate the declaration, UPS has launched an online system that allows customers to access the flight information 48 hours after the shipment has been exported and/or imported. Customers can check up to 200 shipment ID or package ID per time. For more information, please click here or access the flight information here.

Enter your tracking number into the Tracking tool to see what day your package is due to arrive. Our drivers typically deliver between 9:00 a.m. and 7:00 p.m. Choose Send Updates from Tracking to receive email or text notifications.

To help ensure the safety of your package, the driver will try to leave your package out of plain sight. We recommend that you check all exterior doors and any locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. You should also check with anyone who might have retrieved the package. If you’re still unable to locate the package, contact the sender to start a claim.

If ups.com Tracking shows that you have an "exception", it means an event or situation, such as a customs delay, may cause your delivery to be rescheduled. Check the Shipment Progress section in Tracking for details about changes in delivery schedule. Shipment movement information is captured each time we scan your tracking label in the UPS delivery system. There may be several days between scans if the package is going cross-country or moving between countries.

Your team will need to get a UPS Shipping account in order to be invoiced. You'll specify the type of shipping you do when applying for the account. Once you receive your new account number, enrol in the UPS Billing Centre, making sure to choose "Freight" in the enrolment window. You can also use UPS CampusShip® or Quantum View Manage® in conjunction with Billing, to further integrate end-to-end services for your freight shipments.

When you register on ups.com, you'll be able to store your address book online, print labels and request tracking notifications. Depending on how much you ship and the level of support you need, you have the option to add functionality by signing up for a UPS Account, which will enable billing. Once your account is approved and you receive an account number, you can enrol in the UPS Billing Centre for Small Packages, Freight or Supply Chain solutions. Be sure to add your accounts to your ups.com Profile and customise your dashboard with widgets that provide quick access to shipping, tracking and billing capabilities.

First, download the UPS Developer Kit - Frequently Asked Questions, which offers problems and solutions, organised by API and category. You can also discuss with other integrators in the UPS Developer Kit Community. If problems persist, E-mail UPS your question.

Select the End of Day button on the Home tab. The End of Day Processing window will prompt, "Are you ready to close today's shipping and send shipment information to UPS?" Select Yes to electronically send your shipment information to UPS and to print the End of Day reports.

Give your UPS driver the Collection Summary Barcode Report and High Value Report (if printed) to take with the shipments. Keep the Daily Shipment Detail Report for your records (if you selected to print this report on the Shipment Detail Report Set-up tab of the System Preferences Editor window).