Ombudsman’s Determination

Outcome

I do not uphold Mrs M’s complaint and no further action is required by the Council

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs M has complained that the Council incorrectly decided not to refund her employee contributions when she left the LGPS. She also contends that the Council failed to provide her with adequate information about LGPS in order to make an informed decision on whether or not joining it would be in her best interests. In order to put matters right, she would like the Council to refund all her contributions into the LGPS.