QuickBooks is unable to send your email to Outlook. Close any open Outlook windows and try again.

Why this is happening

This error may be caused by:

Your email preference being set incorrectly.

A damaged MAPI32.dll. file.

How to fix it

Intuit recommends several solutions for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.

Solution 1: Ensure that your email preference is set correctly in QuickBooks

Note: If you use Microsoft Outlook with Microsoft Exchange Server, open Outlook and login before checking the QuickBooks preference.

Choose Edit > Preferences > Send Forms.

Click the My Preferences tab, set Send e-mail using to the option that you want to use and click OK.

Close QuickBooks and all other programs.

Restart Windows.

Restart QuickBooks.

Email the report or transaction.

If the error still occurs, try solution 2.

Note: If you use Microsoft Outlook with Microsoft Exchange Server, open Outlook and login before checking the QuickBooks preference.

Solution 2: Ensure that your email preference is set correctly in Internet Explorer

Close QuickBooks.

Open Internet Explorer.

Click on Tools > Internet Options.

Click on the Programs tab.

In the Programs tab, make sure the correct email program is selected as the default email program. For example, if you are trying to send email using Outlook, be sure Outlook is selected. If you are trying to send email using Outlook Express, be sure Outlook Express is chosen. Select the correct option, then click Apply and OK.

If you have Outlook installed, but aren’t given the option to use it, perform a “Repair” of your Microsoft Office installation and reboot your computer. This often resolves the problem – see the following for more help –

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