Optima ECM Consulting is an Enterprise Content Management (ECM) consulting services firm, primarily
offering solution road mapping, analysis, design implementation and support services for the business processes
and functions for key departments including finance and accounting, operations, human resources, compliance,
legal, and marketing. Optima implements these solutions utilizing the software products and technology from
SAP, OpenText, and Taulia. Optima seeks smart and passionate professionals ready to roll up their sleeves.
The right candidate will be intelligent, enthusiastic, creative, and above all, a team player.

We offer an exceptional benefits package including Medical and Dental (100% employee premium coverage),
Vision discount plan, Aflac, Health Savings Account (HSA), Company Paid and Voluntary Life Insurance,
401(k) employer match, career path planning, and a competitive vacation and holiday policy!
Time away is an important part of a work-life balance for our employees.

Our Background
• Established in 2009
• Strategic relationships with industry leaders such as SAP, OpenText, and Taulia
• Largest singularly focused OpenText/SAP ECM solutions implementer in North America
• Headquartered in Scottsdale, AZ with an office in Monterrey Mexico

How We Do It
• Partner with clients to deliver exceptional implementations
• Provide top-notch service and delivery
• Hire only the best and brightest and certify them in the solutions we implement
• Provide continuous training and development

• Deliver Technical Services such as Health Checks/Assessments, Installations, Upgrades, Migrations,
Monitoring Service, Operational Readiness etc.
• Onsite and remote troubleshooting of SAP products developed by OpenText, support issues and working
those issues to resolution

• Manage delicate customer relationships
• Collaborate with customer IT, SAP and OpenText departments in troubleshooting issues
• Interact with other Optima team members (Project Managers, Consultants) to provide solutions to customers
• Serve as a point of escalation and pass along knowledge to customer’s first and second-line support

Position Requirements

• Bachelor’s degree or equivalent experience
• Consulting experience in a technical support environment
• Excellent personal and written communication skills required
• Excellent problem-solving and organizational skills required
• Experience in SAP Environments administration and support is required
• Experience in OpenText products or similar ECM/Archiving solutions skills is required
• Travel as needed up to 50%

Technical Requirements

• Experience of at least 1 year in SAP Basis/NetWeaver is required
• Installation and Administration experience with one or more OpenText ECM solutions
(Content Suite, AGA for SharePoint, xECM) is desirable
• Experience with one or more operating systems (Windows Server, Unix, Linux)
• Experience with one of more databases (Oracle, MS SQL*Server) - including basic SQL programming
• Experience in the use and configuration of Web HTTP servers (IIS, SUN, Apache, SAP NetWeaver CE)
• Programming experience of at least 2 years in Content Server OScript/API/Webservices, ABAP,
JavaScript, HTML, PERL or other related internet programming languages is an asset but not required
• Experience in several and expert knowledge in at least one of the following areas:
networking, load balancing, monitoring, security, architecture is required
• Professional Services consulting experience of at least 3-5 years is desirable

Passion for Excellence:
We always deliver quality work for our clients and each other, on time, and to the best of our ability.
We don’t cut corners. Create Remarkable Client Experiences:
We do the right thing for our clients and we consistently seek ways to add value to their businesses. Embrace Change:
We are adaptable, flexible and easily adjust to new and challenging situations.
We are always innovating and enhancing how we do our jobs.Get it Done:
We count on each other to fulfill every objective we’re given. Our teammates and clients know they
can trust us to get the job done. Period.Win as a Team:
We are each other’s teammates, mentors and cheerleaders and we support each other along the way.
We invest in our teams to enhance achievement and create opportunity for growth.Have Fun!
We love what we do and have fun while we do it! We celebrate our successes along the way.