You can stay at Seasons Short Term Care has a minimum stay of three days. There is no maximum length of stay. Book for as long as you need.

How much does Seasons Short Term Care cost?+-

Seasons Short Term care costs $299 per day for low care and $399 per day for high care.

Is there an approval process involved?+-

All Seasons short term care residents are required to undergo a care assessment prior to their stay. This is to ensure your care level is accurate and that we can tailor care to suit your needs and preferences during your stay.

How do I arrange a care assessment? +-

As part of the booking process you can nominate a care assessment time that will suit you. Once your booking enters our system, one of our care staff will get in touch with you to organise the care assessment at a time that suits you.

How do I pay for Seasons Short Term Care?+-

All payments for Seasons Short Term care are to be made upfront and in full through our online booking system. If you are having problems booking through this system, please call 1300 732 766 and our contact centre staff can make the booking for you and process your credit card payment.

What is your refund and cancellation policy? +-

Your booking is non-refundable, but if you need to cancel a booking you will be able to reschedule to a new date, depending on availability and provided that 14 days’ notice is provided. Only one date reschedule is permitted per booking.

When booking, you’ll be required to fill in a short series of questions that will determine whether you need our low or high care service. The care assessment will then check the level of care required to ensure it matches the care level booked. In the event that your care level changes after the care assessment is completed, you will either be refunded or charged the difference.

Is Seasons Short Term Care delivered under the Government respite program to those approved for respite care? +-

Seasons Short Term Care is not funded through a government respite program. Our short term care offering was developed because we recognised that a lot of people who require respite have difficulty getting access to this service in a timely manner.

The government respite program sets a 35 day per year limit on respite services in residential aged care services. Because the Seasons respite program is provided independent of the government funding constraints, people can receive more days of respite or short term care. If they receive a Home Care Package and there are funds available in their contingency allowance, it may be possible to use some of these funds to pay for the short term/respite care.

Who delivers the care for Seasons Short Term Care?+-

Seasons Short Term Care personal and nursing care is delivered by our care partner Envigor. For more information about Envigor, visit www.envigor.com.au

Is Seasons Short Term Care available in all Seasons Aged Care communities?+-

No. Seasons Short Term Care is currently available at Bribie Island, Caloundra, Kallangur and Sinnamon Park.

What if there is no availability for my chosen dates?+-

If there is no availability at your preferred community on your chosen dates you can check one of our other communities. If there is still no availability, you’re welcome to contact us on 1300 732 766 to discuss options.