February 12, 2020

Segmenting by User Defined Fields

Segments can now be created based off of the individual values in a comma separated list of a reservation User Defined Field - this means you can create and segment on a value like “champagne” and return profiles who have the values “champagne” or “champagne, France” or “champagne, flowers” - saving you a lot of time to find people who bought champagne, rather than clicking every champagne value in the dropdown.

Phone Numbers in the Rich Guest Profile

Phone numbers will no longer attempt to pre-format, preventing usability issues. Additionally, the phone number field on the Rich Guest Profile will filter out invalid data.

January 16, 2020

Search Bar for Contact Lists

You can now search by the name of a Contact List. This makes it easy to navigate to a specific list if you have more than one.

December 18, 2019

Group Qualification Campaigns Enabled

Pro users can now create and use group-level qualification campaigns.

Segment by Lead Time

This feature allows users to target guests who have booked last minute, or booked advanced purchase before. This will only work for bookings created or modified after December 18, 2019.

November 18, 2019

New Campaign Tags

New Social Media Icons

Social media icons for WeChat and Weibo have been added in Branding and within the Campaign Builder.

October 9, 2019

Increased Contact List File Size

Now, you can upload contact lists up to 5MB in size in one go.

Create Longer Drip Campaigns

The limit on the number of emails in a drip campaign has been increased to 5.

September 25, 2019

Preview Transactional Emails

Now, you can preview the exact content of a transactional email that was sent to a guest. This can help confirm pricing or dates for guests that have questions.

New Settings Page

The new settings hub page will allow you to edit campaign, account, and guest preferences all in one place.

Updated Campaigns Page

On the campaigns page, you can now hover over items to display the action menu, which provides context-sensitive options. For example, you won’t be able to click stats if the campaign is in draft mode.

August 28, 2019

Drip Campaigns

This new functionality will allow you to set up a series of one-time emails to a specific segment at different times in order to encourage bookings. This functionality will also work for pre-arrival emails in order to encourage upsells.

Drip Campaigns with Qualifications

This feature will allow you to build out a true nurture program. Guests will be automatically entered into drip campaigns once they reach the specific qualifications (number of stays, days since last stay, etc.) that you set.

July 8, 2019

In-App Help

The in-app help widget has launched. This help widget will provide easily searchable answers to most commonly asked questions. It includes help articles, what’s new in the app and a proficiency tracker to show you what's set up in your account and what still needs to be done.

June 19, 2019

Send Confirmation Emails Directly from the Guest Profile

Send or resend confirmation emails to your guests or to any email address from the Guest Profile page.

Upsells Reminder

Receive email reminders for pending upsell requests every 24 hours.

Group Dashboard Refresh

The group dashboard now displays email coverage, campaign revenue, and upsell revenue for all the properties in your group.

June 5, 2019

Segment Search

Search by segment name in Guest Segments page.

May 08, 2019

Contact List User Defined Field

Through .csv upload or API, users can create custom defined fields for their contact lists which can be used for segmentation or used as merge tags when creating a campaign. Read more to find out how you can use it to collect more data about your guests.

Campaign Updates

You can now exclude future stays by email address with a checkbox within the campaign flow which ensures promotions will be sent only to people who don't have future reservations.

Image Library Aspect Ratio

Hovering over an image in the Image Library will reveal the aspect ratio and exact pixel dimensions, which will help you choose the right image to go in your campaign.

April 24, 2019

Arrivals Report

Receive an Arrival Report in your inbox everyday to see what guests are arriving each day. Customize the columns you see on the report to help you better understand guest preferences and guest history to better customize their experience.

Branding Settings

Customize the Upsells Landing Page to support your branding and design needs.

Segment Organization

You can clean up your segments page now by hiding segments that are no longer used and favoriting those used often.