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This
MBA dissertation is designed to study the effects of communication on
Total Quality Management in UK based telecommunication company. It is
concerned with the TQM and its implementation and during the study
different concepts come in front of us but the aim is to develop a
communication between workers, leaders and customers to enhance the
quality and quantity of organization. In this dissertation, a detailed
discussion is made on organized and planned organizational management.
Both qualitative and quantitative communication is done to get high
achievements which have changed the old concepts related to
organizational culture. This research also reflects TQM activities
based on leadership like customer and workers take interest if they get
better opportunities and management also asked about the feedback and
demands of customers. Alongside, the significance of communication on
TQM is examined by employing tool of questionnaire and the collected
data was analyzed by employing simple percentage analysis criterion.
The study will investigate the different factors related to
communication and their effects on Total Quality Management (TQM).
Communication would be represented by five factors. The attempt would
be made through following research questions;

What
is
the outcome of the communication assessment content on total quality
management

What
is
the effect of the communication performance on total quality management

What
is
the effect of the communication frequency on total quality management

What
is
the effect of the communication commitment on total quality management

What
is
the effect of the communication quality on total quality management

The dissertation aimed to analyze the long term economic impact of WTO on the
GCC countries by evaluating level of sustainability, competition and foreign
direct investment in the region. Accession to World Trade Organization has
helped GCC states to enhance their national business environment and is
considered a valuable means for generating domestic payoffs. It maximizes
employment opportunities and help in settling trade disputes. However, some
overlapping is present between the potential benefits and economic challenges
linked with WTO accession especially due to its role in bolstering inflows of
foreign direct investment and exports. Among GCC member states, the economic
impact of WTO accession on Saudi Arabia has been discussed in detail. To know
the perceptions of economic analysts, a semi structured interview session was
held with fifteen employees of three KSA companies operating in Riyadh. Findings
from both the primary and secondary research revealed that despite having strong
GDP, the Kingdom has to confront various threats after joining WTO mainly
concerned with increased FDI entry, discriminatory multilateral trade relations
and excessive reliance on oil reserves. In spite of all these challenges, the
international trade agreements of WTO will have a far reaching impact on the
social structure of the Kingdom. For economic diversification, and also for
sustaining the development momentum triggered by economic reforms and well
investigated budget allocations for less developed industrial sectors, Saudi
Arabia has to integrate well with the global trade mechanism thus creating more
employment opportunities for domestic population. Privatization and reduction in
non tariff barriers will ensure smooth trade relations with foreign
counterparts. This dissertation will assess the following
objectives;

To assess the economic implications of WTO accession
for the GCC member states in particular Saudi Arabia

To know the extent to which GCC states have adopted
the economic legislation put forward by WTO

This
dissertation examines the impact of Information Technology and internet banking
on the financial performance of Jordan banks. It is an indubitable fact that our
world is rapidly changing. The change is occurring in all fields of life from
household to wider industrial sectors. Banking and other financial services are
also subject to the change. Today, banks are enjoying the benefits of the new
information technology by revolutionizing their relation with customers through
e-banking. In this paper, an effort is made to examine the impact of IT
investment and internet on the financial performance of Jordan banks. Along with
this, an argument will be made whether the Jordan banks are successfully
converting their IT investments into useful output or not. In the literary
review part of this paper, the benefits of e-banking on the Jordan economy will
also be discussed because the internet is rapidly killing the distance in the
retail banking. Furthermore, the reasons and factors behind the unsuccessful
conversion of IT investments into useful output will be noted down while
conducting interviews with the selected bank personnel. The data to assess
whether the company’s total IT investments are being efficiently utilized to
create profits or not will be collected employing financial ratio i.e. Return on
IT (ROIT). To obtain the objectives of the research different tools of data
collection like the use of questionnaire and interviews with the bankers will be
adopted. In addition to this, a brief overview of the current banking structure
of the Jordan will also be discussed, for example which banking services are
being followed by Jordan banks and why the outdated services are not being
replaced by new services like electro banking. For the assessment of the impact
of IT investment and internet on the financial performance of Jordan banks, the
current tools of IT employed by Jordan banks will also be discussed. The
dissertation will conclude by analyzing the collected data on the impact of IT
investment and internet on the financial performance of Jordan banks.Following
are key objectives of the research:

To
examine the relationship between IT and financial performance by estimating the
contribution of IT investment to banks performance measured by financial ratios,
in the same year of investment, the second year (one-year lag effect), or the
third year of the investment (two-year lag effect).

Another
important objective is to examine the impact of the internet banking on the
financial performance of the Jordan banks.

To
examine the effectiveness of banks in converting IT investments into useful
outputs.