Neurogain® is a natural, customized, standardized, refined purified, high quality formulation of conditionally Essential Fatty Acids for growing children. Now available in vegetable capsules made in Germany, Neurogain® is concentrated in DHA, low in EPA with AA and OA to help growing children meet important nutritional requirements in essential fatty acids. Neurogain® is scientifically formulated in line with international recommendations for essential fatty acids supplementation early in life.

Growing children of all ages, children with allergy to fish and eggs, poor, unbalance diet

Children with learning disorders (ADHD, dyslexia)

Is it safe to use NeuroGain®?

Yes, NeuroGain® is a natural DHA supplement of EFAs. The EPA level is low in line with WHO and ISSFAL recommendations for DHA supplementation at an early stage of life. NeuroGain® is not a drug.

How about the cleanliness of the finished product?

NeuroGain® is manufactured under the highest international standards for quality and safety for EFAs. In order to minimize the risk of contamination, NeuroGain® is controlled and molecularly distilled to systematically remove PCB's and DDT's. Heavy metals are removed by going through an absorption column. At the end varied tests will check the low level of peroxidation and the removal of pollutants.

What are the best storage conditions for NeuroGain®?

Store at room temperature in a cool and dry place. Newly manufactured batches of NeuroGain® have near zero peroxidation.

Seller Information

ALL products are checked twice for accuracy, defects before packed for shipping.

If you are NOT satisfied with your purchase for the following reasons1) Wrong items being delivered2) Items received are not in good conditionwe will gladly accept returns of packages within 7 days of the order date and issue a full refund.

All we ask is that the product is...(i) In the same condition you received it(ii) In the original box and/ or packaging(iii) Not used

Please request for return or exchange by emailing us at support@ihbmart.com as soon as possible once the order is received. You have to include the following details in the email:- Order no:- Contact no:- Product to return or exchange:- Reason for return or exchange (so that we can improve!).

Once we receive your request for return or exchange, we shall contact you within 3 business days for further instructions. To exchange item, please let us know the item you like to have in exchanged.

If we send the wrong or defective items to you, we will bear all the cost of return shipping (as long as you use a standard shipping method) and we will make sure we send the correct items to you, ALL at our expense.

Once your return is received and inspected by us (usually within 72 hours of receipt), your refund will be processed and we will contact you to arrange the refund.

Just don't forget that before you ship anything back to us, please email support@ihbmart.com first so that we can provide you with complete return instructions.

This return policy may be updated from time to time without prior notice.

Return / Exchange Policy

Cancellation

Request for cancellation if product has not been dispatched after payment completion.

Return

Request for return within 7 calendar days following delivery date.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller approves return and return is completed.

Exchange

Request for exchange within 7 calendar days following receipt of delivery.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller send new product to buyer, and buyer receives it, and exchange is completed.

How to Request for Cancellation/Return/Exchange

You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected.

You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.

You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

Criteria for Return/Exchange

You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

When request due to change of mind is made after 7 calendar days following delivery date

When product is used, destroyed or damaged

When tag attached to product is removed or package of product is opened and product value is damaged

When sealed package is opened or packaging materials are lost

When too much time has passed and product value has so decreased that its re-sale is not possible

When return/exchange request is made for customized product such as hand-made shoes or accessories

When components of product (including free gift) have been used or lost

When buyer did not follow instructions included in product

As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.

For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.

11street is an open marketplace operated by Celcom Planet Sdn. Bhd. – a joint venture between two established names Celcom Axiata Bhd. and SK Planet Ltd. Celcom Axiata is Malaysia’s premier and most experienced mobile telecommunications group and SK Planet owns Korea’s best e-commerce site, 11st.co.kr, a reliable and revolutionary e-commerce platform.