Customer-focused Flight Attendant with 15 years of experience in providing world-class customer service during domestic and international travel. Record of success in maintaining safe cabin environments, accurate inventories, and clean cabin spaces. Proven leadership skills that enable crews to overreach high customer service benchmarks and uphold organizational reputations for excellence.

Check on board first aid kits and emergency equipment to ensure functionality, and ensure passenger cabin is adequately stocked with food, beverages, and blankets.

Greet passengers during boarding, check tickets, and advise them on where to store coats and carry-on items; assist passengers with carry-on luggage.

Instruct and demonstrate use of emergency equipment and check to see belts are fastened, seat backs are in upright positions, and carry-on items are properly stowed prior to departure.

Answer passenger questions regarding flight and help small children, elderly, or disabled persons.

Take inventory of headsets, alcoholic beverages, and sales transactions prior to landing.

FLIGHT ATTENDANT

1/1/2005 – 2/1/2009

UNITED AIRLINES

CHICAGO, IL

Attended pre-flight meetings to discuss flight details, verified adequate food supplies and emergency equipment are on board, and assisted in cleaning between flights.

Demonstrated use of safety and emergency equipment, and ensured passengers have seatbelts fastened as specified by pilot during flight; reassured passengers during flight, including during severe weather conditions or turbulence.

Served passengers food and beverages, and dispensed items for comfort and entertainment, including pillows, magazines, and headsets.

Upheld and reinforced FAA and other regulatory requirements to safeguard passengers and flight crew.

Education

High School Diploma, Chief Sealth International High School, Seattle, WA

Languages

Fluency in English and Arabic; advanced proficiency in French

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