In the midst of the Covid pandemic affecting the whole world, Flatworld team has rallied around minimizing service disruptions for our customers, while ensuring the safety and security of our employees and the community.

We have over 3500+ team members working remote, all managed within a week. Read more

Insurance Policy Administration, Maintenance, and Servicing

Policy maintenance and administration is a major part of any insurance carrier's workload. Right from policy checking for insurance to policy maintenance for insurance everything requires enormous time and efforts. Once an insurance carrier acquires a new client, the client's insurance has to be maintained and the insurance requirements will grow over time, thereby leading to an increased demand for insurance policy servicing. Timely upgrades and modifications have to be made to all the insurance policies. These adjustments might include adding the details of a worker's compensation policy or upgrading the policy with any other new information. With several such adjustments to be made every now and then, the need for quick and efficient processing of these policies is on a constant rise.

Why Choose Us

Why Choose Us for Insurance BPO Services - Flatworld Solutions

Flatworld Solutions is a leading insurance policy administration service providing company based in India, which offers a variety of services for insurance carriers. We understand the specialized needs of insurance carriers and work very closely with them to ensure that each of their policyholders' adjustment needs are met with precision, and all details are clearly updated in the policy. Customer policy servicing and their total satisfaction form the basis of our services.

Services We Offer

At Flatworld Solutions, we provide efficient policy maintenance services to global insurance clients. Right from life and annuity policy servicing to various other types of insurance policy servicing processes, we provide a variety of insurance services including setting up a new policy, taking care of policy administration and processing renewals amongst others. Besides, we also process policy servicing forms and carry out efficient customer policy servicing. Our key services are -

Receiving and addressing adjustment requests from the customers

Checking if the change request will require any change in the policy premium

Insurance Software we use

The Process We Follow

Flatworld's policy administration process follows a comprehensive cycle of changing, adjusting, and updating a policy. Our team at Flatworld Solutions follows a streamlined and highly efficient process which involves -

Receiving and addressing the initial request for a change

Checking the policy to ensure that no duplicate endorsements exist

Processing the requested change

Sending the policyholder a copy of the adjustments made

Why Outsource Policy Administration, Maintenance, & Servicing to Us

Flatworld Solutions has been serving global clients in the insurance sector for over a decade now. We have the required experience to process any type of insurance policy administration requirements. Some of the reasons for you to choose us include -

High-quality Services

We have the required skilled resources and infrastructure in place to provide top-quality services that precisely cater to all our client's insurance policy administration and maintenance needs

Multiple Delivery Centers

With multiple delivery centers located around the world, in places such as India, Philippines, China, Spain, Kenya, Peru, Bolivia, and Argentina, at Flatworld Solutions, we offer quick and efficient customer policy servicing

Quick Turnaround Time

As time is a major factor that every company in the world wishes they had more, FWS works to decrease the time spent by an insurance carrier and their team doing policy administration tasks

Efficient Insurance Policy Administration Specialists

We have a highly efficient and experienced team of resources who are trained to work quickly, irrespective of the project size

Complete Data Security

By outsourcing policy administration to us, you can be assured that all the information you share with us remains completely confidential

Efficient Working Model

We have a tried and tested working model in place, which ensures quick and accurate administration, maintenance, and servicing of insurance policies

Vast Multi-Domain Experience

Our team at Flatworld consists of domain experts and industry specialists who have worked with numerous global clients having diverse insurance processing needs

Partner with Us to Avail Quick and Affordable Insurance Policy Administration Services

Flatworld Solutions is a leading outsourcing service provider offering insurance processing services, based in India. We specialize in providing a variety of insurance services to global clients. We can be an insurance carrier's "secret weapon" to tackle all the property and casual insurance policy needs along with life and annuity policy servicing. With our offices spread around the world and having over a decade of relevant experience in policy servicing, we can be the business solution that you have been looking for.

Reach us now to avail reliable, accurate, and affordable policy administration services.

Insurance Back-Office Management Services - Flatworld Solutions

If you are an insurance agency or an Insurance carrier struggling to reduce time spent on transactional processing & compliance, look no further! Flatworld Solutions Insurance Back-office support can help you streamline the back-office process, improve operational performance, reduce operational costs, and speed your business growth.