Personality · Depth · Experience

ICEMEDIA is a leading Australian digital services agency. Specialising in research, design, and development of web and mobile applications and enterprise software.

From strategy to creative to technical development we provide services for major Australian companies and government organisations at all levels.

At ICEMEDIA we recognise the importance of human experience. Ours, yours, and your customers’. We put people at the heart of our work. We create deeply sophisticated solutions within simple people-centric experiences.

To everything we do we bring our personality and depth of experience.

Work

ICEMEDIA works with leading corporate businesses and all levels of Government.

GAME BASED APP

National Acoustics Laboratories

AIR SAFETY MANUALS ONLINE

Civil Aviation Safety Authority

WEBSITE REFRESH AND BUILD

Queensland Racing Integrity Commission

FIREREADY EMERGENCY NOTIFICATION APP

Fire Services Commision Victoria

ADF CADETS - A NEW PORTAL & ERP TAKING IT PLACES

Australian Government, Department of Defence

NEW STUDENTS, NEW WEB ORIENTATION

Griffith University

DIGITAL TRANSFORMATION: ONLINE FORMS AND DASHBOARD

Queensland Mental Health Commission

IN THE MOODLE FOR ELEARNING

Royal Australian and New Zealand College of Obstetricians and Gynaecologists

Services

We are a full service digital agency providing creative, technical and strategic services.

Digital Marketing

Digital Transformation

Online self-service

Everything we do...
We do it for the user

Website integrations

Mobile

Accessibility & usability

Personalisation

Intranets & Extranets

Technology

We work with open source and enterprise grade systems. We also develop bespoke solutions.

Sitecore

A powerful technology for developing websites, particularly where high levels of personalisation are required.

Umbraco has the flexibility to run anything from small sites through to complex applications for Fortune 500's.

We'll find the best technology that matches your needs

Kentico

Kentico is a CMS for building websites, online stores, intranets, and Web 2.0 community sites.

Microsoft Sharepoint

SharePoint is a web-based, collaborative platform that integrates with the Microsoft Office suite.

About

ICEMEDIA is a full service digital agency. Our team of 50 digital specialists can bring your digital dream to life. We provide the full spectrum of digital services.

ICEMEDIA Facts

In business for 25 years

Team of 50+ people, all permanent employees and all based in Australia

Provide the full spectrum of digital services: strategic, creative and technical

Work with broad range of technologies: Sitecore, Kentico, Drupal, SharePoint, Umbraco and more

Work with leading Government (all levels) and corporate organisations

Integration specialists

Member of many leading panels

A wholly-owned subsidiary of Dialog Information Technology

Panels

It’s so much easier being able to select a partner or a short list of potential design and development partners than going to an open tender. ICEMEDIA is on a number of government supplier panels for website and software design, creative and development services. These are listed below. You can also work with ICEMEDIA via panels that our parent company – Dialog Information Technology – is a supplier on.

govCMS

ICEMEDIA is a member of the Australian Federal Government govCMS panel. Organisations from all levels of government can use this panel to access website and software design, development and associated services. govCMS uses Drupal 7 as the technology to develop websites and other digital assets on. ICEMEDIA has a wealth of experience working with the Drupal CMS. Members of ICEMEDIA’s development team are contributors to the Drupal core.

Careers

At ICEMEDIA we are always on the look-out for people with outstanding skills to join our
team. We are currently seeking people to join us in Sydney, Canberra, South Brisbane and Melbourne. All our team are permanent employees and all based in Australia.

Working at icemedia

We offer permanent roles and a stable, flexible work environment.

Salary based on your skills and experience.

Access to Private Health Insurance Benefits and Salary Sacrificing.

We value opinions – we want your new ideas and better ways of working.

We work on major and unique digital projects.

You will gain exposure to a variety of technologies and techniques.

A team of supportive, creative and super bright individuals.

Our team is professional and our days are relaxed. It’s fun and rewarding.

ICEMEDIA is seeking experienced digital marketers, ideally with a minimum of 3 years’ experience in a digital agency and / or a client-based digital marketing team. Experience in some or all of the following:

Working with and managing customer data.

Strategic and ands-on experience with different marketing automation tools, reporting and analytics tools and other tools that support the marketing automation process.

Experience and understanding of digital metrics.

Experience in personalisation – websites, digital communications and other channels.

Excellent communications skills.

Ability to work as part of a team and independently as required.

The skills and experience to effectively plan, execute, measure, analyse and report on multi-channel (online and offline) marketing campaigns.

Digital Marketing

Incorporating digital channels into your marketing mix can improve both the effectiveness and measurability of your marketing activities. To make the most of digital channels your focus needs to shift from a campaign-based approach to continuous engagement.

Quality customer data underpins effective digital marketing communications activities and also supports more effective use of traditional media channels. ICEMEDIA can bring together data from across your organisation, from external channels and even reach back into your customer's history, before you engaged with them. We can identify gaps in customer data and design strategies to enhance customer profiles.

ICEMEDIA can work with you to extract the best possible value from your marketing investment, in both online and off-line channels. And we can help you measure and analyse the effectiveness of all activities.

Services

Digital Transformation

ICEMEDIA can guide you through steps to help transform your organisation to capitalise on the opportunities offered by the digital age. To do this successfully you will need a partner that: focuses on the business objectives; designs a solution from the customer's perspective; understands how to select the right technology or technologies; has the ability to successfully integrate multiple technologies; and a business partner that can help guide the change management process.

We can also show you how to get closer to your customers, understand them better and how to talk with them more personally.

Services

Online self-service

Customers now expect that they can complete services online. And they expect the process will be quick, easy and highly intuitive. ICEMEDIA works with leading government and corporate organisations, creating online experiences that enhance the customer engagement.

We have some guiding principles: focus on improving rather than replicating the offline experience; consult widely and test extensively; design from the customer experience down to the technology rather than the other way around; and don't design with a focus on saving costs. Get the experience right and your customers will love it and want to use it. And then you'll reap the financial benefits.

Services

Website integrations

Many organisations are now using the web as a main channel of their business. To successfully achieve this may require the integration of other technologies as part of the web solution.

You'll need a business partner with expertise in managing complex integrations with CRMs, ERPs and various other technologies, to create seamless online customer experiences. You can rely on ICEMEDIA to design, develop and integrate a solution that simply works.

Services

Mobile

More and more customers are interacting with digital channels via mobile devices. ICEMEDIA can work with you to define the optimal approach to mobile for your organisation. We can then design and build a mobile app or web-based solution to optimise the opportunities this channel provides.

Services

Accessibility & usability

ICEMEDIA has been creating websites, intranets, extranets, mobile solutions and software applications to meet WCAG 2.0 level accessibility conformance for many years. All members of our design and development team have been trained to understand what's required to meet accessibility conformance. We develop most web assets we create to AA level and have even undertaken projects to conform to AAA level.

Personalisation

The tools to personalise have been available for a number of years. And customers are increasingly expecting organisations to treat them as individuals. So how do you create a personalised experience for your customers? That's where ICEMEDIA comes in.

We can work with you to: implement effective data capture at key customer contact points; segment and profile your customer data; create a single view of your customer; create personas for your different customer types; and how you can use this data to serve customers with the content they are looking for.

Want to find out how you can get closer and more personal with your customers? Then contact ICEMEDIA.

Services

Intranets & Extranets

Many organisations have used intranets as little more than document repositories or places where you can do a few simple HR tasks. But today, many organisations recognise the potential for intranets and / or extranets to serve as the hub that business revolves around. They are evolving to: information repositories rather than document repositories; being collaboration points; training hubs; social hubs; and many other functions that can transform and enhance the way you work.

ICEMEDIA works with leading Government and corporate organisations to plan and implement intranets / extranets to support all aspects of their business. ICEMEDIA has planning tools and processes in place to tease out your requirements and to identify potential new features and functions to improve the efficiency of your organisation.

Work

GAME BASED APP

National Acoustics Laboratories

ICEMEDIA worked with NAL to test a games-based application (LiSN & Learn) to help kids with auditory processing problems. The application proved successful in addressing the issues so NAL made the decision to commercialise LiSN & Learn.

The core solution was enhanced with the addition of: a rewards-based system for effort; additional fun games; the use of avatars to accompany kids as they worked through the application; and a shop through which rewards points can be redeemed to play the fun games and to personalise the avatars. The application featured on ABC's Catalyst program.

Design

Work

AIR SAFETY MANUALS ONLINE

Civil Aviation Safety Authority

All airlines need to prepare a compliant air safety manual to support their operation. CASA wanted to make the process easier for airlines to complete. They also wanted to make their review and feedback process much simpler for CASA. ICEMEDIA worked with CASA to develop an online application to support the preparation of air safety manuals. Airlines are guided through the process and supported with reference content. There is a workflow process to support feedback and approvals. This has greatly improved the quality of air safety manual and more importantly for CASA, reduced the resourcing required to support this process.

Design

Work

WEBSITE REFRESH AND BUILD

Queensland Racing Integrity Commission

QRIC launched a simple static website in July 2016. The site did not effectively communicate the Commission's purpose and the small communications team at QRIC found it difficult to manage and update content in order to keep the public and media up to date with QRIC's work. QRIC engaged ICEMEDIA to design and build a new, self-managed, responsive website that would allow them to more efficiently and effectively fulfil their mandate. ICEMEDIA conducted a review of the current site, developing a revised information architecture to improve content findability and ease of navigation. ICEMEDIA then designed and developed a new site in WordPress, leveraging the existing QRIC look and feel to maintain brand consistency.

The site was enhanced with a number of custom content types, and included a set of customised, multi-step workflows for managing the internal publication review and approval processes of QRIC. Additionally, ICEMEDIA designed and developed an e-newsletter template for use by the Commission in Campaign Monitor, as a means of keeping in touch with their stakeholders and communicating important messages to their subscriber base.

As a whole, the new website project included:

Drafting of new site information architecture

User Design consultation

Wireframe design

Graphic design for website and email template

Development of WordPress site and email template

Configuration of Campaign Monitor account and template testing

Content loading

Deployment

Training

Design

Work

FIREREADY EMERGENCY NOTIFICATION APP

Fire Services Commision Victoria

ICEMEDIA worked with other divisions within its parent company, Dialog, to create an enterprise mobile application to supply millions of people with the latest Government-issued information about bushfires in Victoria. The fast and functional application uses smartphone features such as location services and Push Notifications running on a robust Amazon Web Services framework, resulting in a user-friendly and potentially life-saving application.

FireReady is a high availability application that is available as both iOS and Android native apps. It runs on smartphones and tablet computers with WiFi or mobile internet connectivity and GPS capability. It provides access to state-wide emergency data using text and Google maps with the capability to zoom in to geographic areas that affect people personally. The application allows users to be notified about Incidents, Emergencies, Total Fire Bans and Fire Danger Ratings occurring in specific areas or in their current location.

The Fire Authority website publishes news and updates from the Authority such as latest updates from the Commissioner, relevant images and emergency associated news via Twitter, Facebook and YouTube. FireReady provides links to these social media channels facilitating community awareness and supplementing self help. FireReady is designed to run in the cloud using Amazon Web Services (AWS) with Elastic Load Balancing for high availability and state wide access. The application runs 24/7 and uses auto-scaling, which allows the infrastructure to grow and contract dynamically.

Design

Work

ADF CADETS - A NEW PORTAL & ERP TAKING IT PLACES

Australian Government, Department of Defence

ICEMEDIA has partnered with the Department of Defence for over 10 years to develop a range of solutions for the ADF Cadets, including both the CadetNet Portal and the CadetNet information management platform for approximately 30,000 individual members.

The Portal provides the Cadets with member access to their respective Cadet Force intranet as well as a public-facing website for promoting the Cadets. The solution offers members an effective promotional tool for all things Cadets as well as a single space where members can gain quick access to their information.

The information management platform provides the Cadets and Defence with an integrated, robust and bespoke ERP solution. It enables the organisation to manage and report on Cadet information using a simple, people centric interface that focuses on the needs of multiple operators.

Design

Work

NEW STUDENTS, NEW WEB ORIENTATION

Griffith University

New university students have enough to think about, so Griffith University asked ICEMEDIA to streamline its student enrolment process and create a simple, step-by-step online workflow for both their public and secure websites.

ICEMEDIA reviewed the enrolment steps that new students need to undertake and complete their first few weeks at the university, setting up passwords, library access, learning about facilities, school fees etc. ICEMEDIA then worked with staff to create personas for their different types of students - new, mature-age, overseas - as well as for parents.

The content of the site was rationalised, and a draft user experience design created to show the steps required simply and indicate where in the process the user was at all times. The designs were tested with users, adjusted and then templates built for university staff to install on their website.

Design

Work

DIGITAL TRANSFORMATION: ONLINE FORMS AND DASHBOARD

Queensland Mental Health Commission

QMHC needed a way to promote the findings of its action plans to improve mental health and wellbeing in Queensland and ensure agencies could provide information quickly using online forms as an alternative to labour intensive paper based forms.

ICEMEDIA created an online forms system so agencies could add and submit their content in an easy way for the Commission to manage. This meant agencies could provide content right up to the publication date, making the solution a much more efficient method for managing, checking and publishing content.

ICEMEDIA also created a public face for the content, creating a dashboard and detailed data area helping people, particularly researchers and policy makers, find content easier and access overarching summaries of the content before delving into the detail.

Work

IN THE MOODLE FOR ELEARNING

Royal Australian and New Zealand College of Obstetricians and Gynaecologists

The Royal Australian and New Zealand College of Obstetricians and Gynaecologists (RANZCOG) approached ICEMEDIA to develop an online, interactive version of one of their paper-based short courses.

After a requirements gathering workshop and other stakeholder engagement, ICEMEDIA began building a course structure in the Moodle open source eLearning software. After adding both static and interactive course content, it was necessary to develop various customised Moodle plugins and features to meet some of RANZCOG’s specific requirements.

The result is the RANZCOG Colposcopy Online Learning Program (COLP), which consists of eight modules of around 20 pages each, plus pre- and post-tests for each module. ICEMEDIA tested the course with RANZCOG and prospective users and then packaging and released the approved course to RANZCOG.

Technology

A powerful technology for developing websites, particularly where high levels of personalisation are required. Provide your customers and prospects with an experience that will feel is just made for them … because it will be.

ICEMEDIA can show you how to use data collected via the websites and other customer touchpoints, to create a customised experience.

If you are already using Sitecore and want to unleash the incredible potential of this technology, why not give us a call.

ICEMEDIA has been a Sitecore partner for over 8 years.

Technology

Drupal is an open source (this means there are no license fees for the core software) Content Management System (CMS). Drupal is awash with functionality in the core CMS. This can be further extended by the multitude of plugins that are available.

ICEMEDIA has developed many websites, intranets and other web-based solutions using this CMS. We have also integrated various technologies with Drupal, creating a rich, dynamic online experience. ICEMEDIA has a proven approach to developing Drupal websites and has a tested approach for upgrades, maintenance and review of plugins.

Advantages of Drupal include:

Open source software

Thousands of plugins available

Only 1 plugin per functionality. This ensures that only the best plugin is available and you do not need to spend time comparing modules that do the same feature

Flexibility and modularity

Easy content authoring

Reliable performance

Excellent security

Drupal has been nominated as a preferred CMS for the Australian Federal Government

Drupal now powers more than 150 sites for the American Government including The White House; The House of Representatives, NASA and the departments of Education, Energy, Commerce, Health, Defence, Justice, Transportation, Homeland Security and Agriculture

Large developer network – 1 million + developers

ICEMEDIA has used Drupal for the past 4 years and we have helped deliver projects for:

Australian Police Force

The Gold Coast City Council

Queensland Mental Health Commission

Call us to learn more about Drupal.

Technology

ICEMEDIA has been providing Umbraco solutions for over 5 years. We have delivered projects for these clients:

Australian Pharmacy Council

The Office of Migration Agents Registration Authority

EML

The University of Queensland

Australian Defence Force

Umbraco is a .NET based open source CMS. Umbraco provides a robust and reliable foundation for developing a simple website through to the most complex of integrations. The .NET framework provides access to the full stack of .NET integrations making Umbraco an excellent choice when integrating with Sharepoint, Microsoft Dynamics CRM and other .NET solutions.

"With more than 375 000 installations, Umbraco is one of the most deployed Web Content Management Systems on the Microsoft stack. It's in the top five most popular server applications, and among the ten most popular open source tools. " *

Benefits of Umbraco are:

An excellent forms component making the development and customising of complex forms an intuitive experience

Open source software with no licence fees

.NET framework providing a robust integration platform

There are no limitation's to customisations

*https://umbraco.com/about-us/

Technology

Kentico is an enterprise-level Content Management System (CMS) that has recently made it into Gartner's Magic Quadrant. A powerful but very cost-effective CMS with a fully integrated e-Commerce platform.

Kentico allows for high levels of personalisation across the website and e-Commerce store.

ICEMEDIA will show you how to capture data from the website and use data from other customer touchpoints, to create a highly personalised experience for customers and prospects. Boost ROI by serving the content your customers and prospects are interested in, driving them efficiently from interest through to sale as quickly as possible.

Kentico's rich selection of out-of-the-box web parts, easy customisations, and open API, quickly gets websites up and running. When combined with the full set of integrated solutions, including Online Marketing, E-commerce, and Intranet and Collaboration, Kentico fully optimises the digital customer experience across multiple channels.

ICEMEDIA has been a Kentico partner for 3 years.

Benefits of Kentico include:

A great CMS, e-commerce solution and Online Marketing Platform

Comes with 400+ configurable Web parts and 70+ modules

A widely used solution which is used by more than 25,000 websites in 100 countries

Easy to use by website administrators

Personalisation, A/B testing and analytics features

A cost effective solution with various licensing options

A large network of partners (1000+) and developers

Continuous upgrades and additional out of the box features

Excellent support and bug fixes

.NET technology offering a robust integration platform

Hosted on site or in the cloud

Technology

With over 15,000 hours of SharePoint development experience, you know you can rely on ICEMEDIA to successfully plan, design, implement and support your SharePoint solution. We have developed SharePoint solutions for the Australian Defence Force, educational institutions and for one of the world's biggest mining companies.

ICEMEDIA has worked with SharePoint 2003, 2007, 2010, 2013 and 2016. We also have a wealth of experience in successfully undertaking SharePoint upgrades.