Celebrating Good Business: 👌 Latest from Ledger! 👍

In a long professional career, enjoying success in five different industries, I have a lot of experience in the business world. As a result, I am a strong advocate for making good businesses known to others. Among other things, it is my way of practicing the "golden rule."

This morning I would like to write to you about my most recent experience with Ledger - "Home of the first and only certified Hardware wallets."

If you have any interest in investing in the digital asset class, you will want to take the time to research and understand what this French company has to offer you.

So ... Why have I taken the time to write this post this morning? Please read on dear reader ...

😧 Shipping Delay for the Ledger Nano X 😞

After weeks of research and contemplation, I chose to "jump in" to investing in the digital asset class in August 2017. In taking my own advice above, very early on I purchased a Ledger Nano S. Due to its reputation at that time, as one of the best digital asset portfolio securing devices available.

Recently, in January 2019, as a registered owner in Ledger's database, I received email notification of a major advance in Ledger's product offerings - their new Ledger Nano X. Already happy with my Ledger Nano S and excited to learn of both the Nano X's ability to store up to 100 digital assets, as well as link up with my smartphone, I readily accepted their pre-order offer.

So ... They debited my credit card in January for this purchase. I was to receive my new Ledger Nano X in March, as a result. A mutally beneficial exchange of value. And due to be received any day now, I had been really anticipating it showing up!

Yesterday, I got this ...

Image: Email Received on 21 March 2019

Wow! I was being "put on hold" for "at least one month and possibly more." Definitely not good news ...

So ... What were my options? Well, I didn't need to spend any time thinking about that. Why?

The "rest of the story" ...

Because Ledger had already done the right thing and not only taken full responsibility, but made a generous offer to do something about it. I had not asked for any consideration, but here it was being freely offered.

The world is full of a lot of talk that at the end of day is just that - talk! Leading to my high regard for one of my all-time favorite sayings:

"When all is said and done, a lot more is said than done!" 😉

I just love this, as my life experience has taught me that it is the exception, rather than the rule, when someone delivers above and beyond the expectations raised by their words.

In my book, Ledger has done just that with their choice of handling this setback in their plans for rolling out their shiny new product offering. And don't miss the reason for this delay dear reader!

"... we had to reject the parts. They did not meet our quality standard."

That is just huge to this "old war horse," as they could just as easily have elected to ship it out, in its substandard form, with the thought that very few people would likely ever be any the wiser!

Instead, Ledger CEO Eric Larchevêque wisely choose, even though certainly knowing this represented a short-term loss of profitability, to take a long-term view and just do the right thing on behalf of his company. For which he bears the most responsibility of any of its employees.

👍 👍 Bravo, well done! 👍 👍

Leadership like this is what results in great outcomes such as the following recent announcement:

"Setting a New Standard: Ledger Nano S becomes the First and Only Certified Hardware Wallet on the Market ..."
[emphasis mine ...]

While certainly disappointed to not have this long anticipated new product already in service protecting my digital asset portfolio, I would be a fool to not remain a loyal customer. And I am a lot of things, dear reader, but a fool is not one of them ... 😉

And there you have it dear reader. @roleerob practicing the "golden rule." To promote good businesses of high integrity wherever they made be found ...

Closing

I genuinely love the opportunity to write posts like this. All too often in this world, we don't get the opportunity to celebrate good news. Far too much of the opposite ...

As a result, I am going to ask a favor of you. Please resteem this post! I have never made a request like this before now. And I have been writing posts for the Steem blockchain for almost 10 months. But ... I believe a notable exception is justified, to do my small part to draw attention to this great company.

I’d love to hear any feedback you may be inspired to provide.

Until "next time," all the best to you for an even better tomorrow, as we all work together to build our Steem Community! 👍 😊

Edit: Email Message from Ledger

In response to a request from @crypto.piotr, here is the text of the email message I received from Ledger:

"Dear,"

"We are contacting you regarding your Ledger Nano X order. Due to unexpected production issues, we are sorry to let you know that your new Nano X is not going to arrive in the mail this week."

"We are doing everything we can to get your Nano X to you as soon as possible, but as of today, we are delayed by at least one month and possibly more. We will keep you updated. Ledger is committed to offering only the highest quality products to you; especially given your support and your early interest in our new product.
So what happened? This week, after receiving a shipment of materials for the Nano X that we had planned to assemble and ship this week, we had to reject the parts. They did not meet our quality standard. That threw off our whole schedule and it meant that we would not be able to keep our commitment to you and ship any pre-ordered Nano X this week."

"We feel terrible about this and we want to try and make things right for you, therefore we would like to offer you a free Ledger Nano S as a token of our appreciation. You can use it as a backup device for your Nano X, learn more here. It will be shipped together with your Nano X."

"If you have any questions or concerns regarding your order, please do not hesitate to contact our customer service for further assistance."

"Again, we sincerely apologize for this inconvenience and we appreciate your patience."

I do not have a hardware wallet, however am currently looking at which one to buy and try out. This post definitely puts Ledger as one of interest for me. Product Quality and Leadership Professionalism are very important in purchases like this. The Ledger team clearly displayed both.

Thank you for sharing.

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Thank you for stopping by and resteeming this post @bdempsey. I hope you and others will benefit from this company, should the service they provide be of benefit to you.

"The Ledger team clearly displayed both."

Absolutely correct. At least, that is the opinion of this "old warhorse" ... 😉 Sadly, it is not common to find companies that handle their affairs with integrity. So ... I like to "celebrate" those that are the exception!

Hopefully you and others will be inspired to write your own stories. When you find good businesses from which we can all benefit.

I see you have written about TRON. I will now go read what you have to say about it.

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I've been using Ledger Nano S for two years now and I couldn't have been more content with this product. I've also bought it in bulk for my clients. I think it's the best hardware wallet on the market. Definitely my favourite.

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Hi Oleg. I just checked your site and I noticed that you're from Russia but you moved to Sweden? How does this country treats you? Hope you're doing well.

Thx for sharing that link. Will also have a look.

ps.
You keep posting really quality content. Perhaps you could always send me memo with link to your publication and 2-3 sentences description ? I will gladly support you with upvote, will drop a comment.

Especially if your publication will be related to crypto,blockchain,AI, economy or psychology (just don't send me memos like every day hehe)

And if I will have some time then I will also share your publication with my larger audience and will help you get some extra traffic.

Please keep in mind, that you can count on my help (whenever I can support you, I will) :)

Cheers
Piotr

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Thank you for dropping by and thank you for your kind words. Yes, I am originally from Russia, but I moved to Sweden when I was 26 years old. So by now I have lived almost 3/4 of my adult life in Sweden, and only 1/4 in Russia. Sweden feels much more like home at this point, while I'm feeling and acting like a foreigner, when I visit Russia. Still, I don't think I will ever be fully integrated in the Swedish society and feel as accepted as those who were born here. Sweden is like a step-mother to whom you want to give all your love, but you know that she will never love you back as much as she loves her own children.

That is why I am looking for jobs abroad, once I graduate in June. I would love to work somewhere else in Europe (Germany, Ireland, the Netherlands, and Portugal all come to mind), or on the West Coast of the US (Portland or Seattle), or in the South-East Asia (Singapore, Hong Kong, South Korea or Japan). I am looking for jobs related to Blockchain and crypto. Ideally a FinTech start-up employing Blockchain technology to empower people with a new generation of financial services. That would be a dream job for me!

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" Sweden is like a step-mother to whom you want to give all your love, but you know that she will never love you back as much as she loves her own children."

... as I believe it would be difficult to improve upon the impressions left by this word picture.

Hopefully you and @crypto.piotr can put something together for your mutual benefit, as I know he has similar interests. As well as life experiences, as he is just returning to Europe from years spent in Southeast Asia ...

All the best to you, in your future endeavors, for an even better tomorrow!

Hello @crypto.piotr, I currently do not have a nano ledger or any type of cold storage hardware aside from my paper wallets (anyone is welcome to send me one though!hahahaha) But, I can confidently say that if I am going to own one, it would be this- ledger nano because, it supports a larger array of coins and, its more secured.

Hey, I do not accurately know right now so, if anyone out there is interested to send me one so I can try it, please do so I can write an honest feedback about it. hahahahaha

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Since I only own Steem and have it all powered up, I have no need for any wallet other than what Steem provides. I do actually have a couple more tokens but they are also on the systems of the platform from which they originate and the value is not worth worrying about at this time. If/when their value is worth getting a wallet for, I will simply sell them and convert to Steem. I have all my eggs in the Steem basket.

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While I'm very interested in this technology and will continue research due in part to your post, I must admit that I've focused my safety around building up my own full nodes on key cryptos with maximum password security. Additionally, I've begun looking into multi-sig wallets as an additional way to keep what is mine, mine.

And while those efforts are valuable and proven to a degree, there is definitely a use case for a portable secure device. You have made the case for a quality company which is worthy of further research.

Thank you for taking the time you detail your experience. Very helpful.

I appreciate your input @guysellars. The key to these devices, from my perspective, is providing ourselves safety and security beyond what can be accomplished with software alone. How and what is the point?

By design, they work on the basis of a mechanical switch. This cannot be simulated in software in any way. So ... It only works if you have it in your physical possession. For my investments, I find that extra measure of security comforting.

I am no expert, to be clear. And there are other hardware wallet options. But ... I have been very happy with Ledger. And, as I have written here, their handling of this latest issue made a real impact on me. Unless something changes significantly on their end, I will remain a good customer. I believe in loyalty.

Thank you for stopping by!

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Agreed @paulswansen. Seems most of this whole new "digital asset universe" needs work. I think we are experiencing something still in its infancy. Relatively speaking. Some aspects of it will get better with "continuous improvement." Some aspects will simply cease to exist. Hopefully, we'll be invested in more of the former ...

In the period of time I have owned a Ledger Nano S, I think they have made considerable progress. I am looking forward, once I finally get it, to the Ledger Nano X representing another nice step forward.

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Nano X looks awesome and Ledger is a great company.
I have a NanoS and have written about it a couple of times. I even posted my thoughts about the NanoX.
I don't really need it because I already have another quality ledger hardware wallet with no issues in terms of functionality. I do have more coins 'on' than apps, but most of them I just hodl so uninstalling and reinstalling apps is a rare event.
I am not sure if ledger is the bestbcompantly because O haven't really experience ithers, but from what I see they are honest and open. Also they help people. Given their product, it seems a lot can go wrong, especially if you lose your word list.

Nice to see you have written about Ledger yourself @abitcoinskeptic. I took the time to find the posts and read them. I noted you had a few items on your "Ledger Live Shortcomings," one of which I thought I would comment on:

I use [MyEhterWallet] for ETH, which fully supports both all ERC20 tokens, as well as security via my Ledger Nano S. You may want to check into it. As is the case here, there are a number of instances where the Ledger support is via a wallet. Not Ledger Live. Another example of this is the specific Ledger-linked wallet installation I wrote about in my Tech Aide: Added Security Steps for Downloading Open-Source Software post, written yesterday. You may find it of interest.

"I am not sure if ledger is the bestbcompantly because O haven't really experience ithers, but from what I see they are honest and open. Also they help people. Given their product, it seems a lot can go wrong, especially if you lose your word list."

Like you, I can't comment on other hardware wallet options, as I have only ever used my Ledger Nano S. I liked the detail you put into your post on the Nano X. My number one reason for buying it was its ability to hold more applications. We'll see if it is anywhere close to the 100 claimed.

I like specifically the detail you mentioned on the bluetooth connectivity. I don't really need that, but don't know enough of the technical details to have been concerned with it. As I really don't need that feature, I wonder if it can be avoided altogether?

Overall, it appears we both have a favorable opinion of Ledger. In this whole new asset class, there is a lot of learning curve "pain" involved and improvements steadily appearing. I think it will be awhile before the slope of this learning curve begins to flatten out ...

Thank you for stopping by and adding value to this post @abitcoinskeptic. All the best to you for a better tomorrow!

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Thank you for taking the time to look at my post. I added a sentence to clarify. My point was Ledger Live just shows Ethereum. Hopefully they will update one day. To be honest I have other portfolio trackers.

I think the point of them adding Bluetooth is to make it easy for cellphone users. Personally, I'd rather use a software wallet with a couple of hundred bucks in it.

This is not because I think it is easy to hack.

I'm just worried someone is going to be monitoring public addresses used at a local business. If someone comes in and makes a purchase for 0.01 btc but has 100 BTC in their wallet, or a similar idea with say Ethereum, then sits down to enjoy a meal or whatever, there is plenty of time to set up an armed robbery and you know they have the thing on them.

Obviously, there are ways to avoid it like dividing it up into two or three accounts and only funding them from an exchange wallet, but people are dumb. In otherwords, convenience and portability come with risks.

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Certainly @abitcoinskeptic. Happy to do it. We can certainly all learn from each other. As I can from your response. Thank you for this additional detail.

"I think the point of them adding Bluetooth is to make it easy for cellphone users. Personally, I'd rather use a software wallet with a couple of hundred bucks in it."

We certainly are in agreement here. I don’t even want to be able to carry out crypto transactions on my phone. For the reasons you cite and more. I simply don’t trust it. Certainly not yet anyway. People generally (at least here in America …) are far too often ready to settle for the “Easy Button” solution. To almost any problem. While I don’t mind convenience myself, I am leery of the “cost” …

”I'm just worried someone is going to be monitoring public addresses used at a local business. If someone comes in and makes a purchase for 0.01 btc but has 100 BTC in their wallet …”

… just like you point out in your response here. Raises a great fundamental question. About the use of any “digital asset” for direct purchases …

To close, for now, I would imagine there is a story behind your account name. And I see you are in Korea. I welcome a link to learn more!

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I think in general people are too trusting. One of the biggest problems banks and internet portals face is how to make something security without making it annoying or inconvenient. That's why I think it's better not to give anyone that trust, even if the security is rock solid, all your eggs in one basket so to speak.

Unfortunately, I don't have a blog that explains my entire story. I used to blog a little about cryptocurrencies when I first started here. Actually, it was during the bonanza of ICOs. I'm not saying I didn't make any mistakes or bad calls, but some of the stupidity made me keen to research for good and bad ones to notice what to avoid and how to spot the difference.
If it looks like a pyramid, well. That rule is supposedly obvious. I like to imagine I have a degree of experience and sophistication (I really don't).
To step it up, if I had to go with one rule, anyone who allows people to positively speculate but not negatively speculate while pretending they are offering a service and not security.... too many contradictions to be a good thing.

I'm skeptical because 90% ~ 99% of cryptocurrencies are [rightly] called junk. Also it doesn't even seem to matter if they are in the top 100 or the bottom 1000 (I'll admit it's not even).
Whether it is 9 in 10 or 99 in 100 is a matter of how optimistic you are. Who wouldn't want to be skeptical in this market?

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"That's why I think it's better not to give anyone that trust, even if the security is rock solid, all your eggs in one basket so to speak."

... as it is always prudent to diversify and not get involved with something you don't really understand. As a Business Analyst, I have been mostly "comfortable" (relatively speaking) with the idea of investing in this area, up to a certain level. It is all, ultimately, software and networking. Very sophisticated on both counts, but nonetheless ...

Overall, for this asset class, the best analogy I've read / heard is likening these "digital assets" to the auto industry early in American history. Soon after the invention of the car, there were many auto companies here. Over time, however, they went out of business until there were only three left.

But ... Those three changed the world ...

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Yeah I've heard about the Nano legder and was interested to buy there Nano ledger S last year bit the bummer was the shipping prices to get the ledger in Pakistan hopefully will get my hands on one of them soon enough.

"... bit the bummer was the shipping prices to get the ledger in Pakistan ..."

Yes, that sounds like a real problem. How much did this add to the overall price to you? I know for many, that must be a real issue, if the cost of shipping and handling adds significantly to the overall cost of ownership.

Hopefully you will will be able to get one soon!

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Yes @rishi556, wouldn't that be nice. Far too often, businesses are far too short-term oriented. As a result, they leave themselves open to the perception they do not really have their customers best interest at heart.

When you experience an exception, it is nice to write about it and bring it to other people's attention!

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What a great write-up and top class customer service from an obviously top class company.
Perhaps there is a certain Steem based game that could learn some lessons in customer service from this.....
Thanks to @crypto.piotr for leading me here :-)
Oh, as for a user...search through @themarkymark s past feeds, he is a fan and has written about Ledger before if I remember rightly.

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Thank you for your input @nathen007. Yes, definitely a high class move on their part to handle a problem that was not of their own making ... Or was is it?

Only the leadership of Ledger know if they elected to "save money" and buy from a supplier that ultimately provided to be unsuitable ... Promises / commitments made and promises / commitments kept ... A lot to it "under the hood" ...

At the end of the day, no matter the details, Ledger did the right thing. And that is the key point of my choosing to write about my experience with them.

Yes, I appreciate @crypto.piotr helping me bring this company to the attention of others. He does a great job here on the Steem blockchain, so you do well to follow him. I will now go read what @themarkymark has chosen to put in his response to you.

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Thank you for writing @themarkymark. You appear to have all of your posts "at your fingertips," to be able to quickly produce this reply. Impressive!

It also appears you have used both Ledger and Trezor. Now preferring the Trezor ... Hmmm. If you have written a post about your thought process in making this decision, I welcome a link to it. I will certainly read it, as we all benefit from what we can learn from others!

P.S. Your top link is about an issue Bitshares had with their ties to Open Ledger some time ago ...

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Yes, we agree that usually all we experience is talk focused on “damage control.” Integrity is in short supply these days. That is why I wanted to write this post. To draw attention to a company doing the right thing!

Thank you for stopping by! 😊

P.S. Per your request, I reproduced the text of the message at the bottom of my post.

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... that is unfortunate. Usually I do a better job of proofreading than that. But ... Still human ... Now fixed! 😉

If you remain, as you say, interested in all the diverse world of "digital assets" I would imagine one day you will want to carefully consider having a hardware wallet. If so, then Ledger has a lot to offer!

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... as I hope so too, but am prepared to be patient, given how Ledger has handled this problem with such integrity.

FYI, the Ledger Nano products are a means for securing your private keys. For any crypto asset you choose to buy that they support (as they do not support them all ...). If you ever want to know more about it, I'll be happy to help you! 😊

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Your Post mentions the Use of some kind of Digital Wallet... I'm not Marketing anything... Your Wallet did Catch my Attention... Perhaps I shouldn't have taken a Closer Peek or ask Questions...
March 24, 2019... #ssg-membership

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In a long professional career, enjoying success in five different industries, I have a lot of experience in the business world.

Would you mind telling me what industries have you been involved in?

I would gladly help you get some exposure with this post if you want me to. When will you publish it, just send me a link via memo, ok?

I can bring some traffic already to this post, but I would need to ask you to help me little bit with task of promoting it:

1) will you reply to every comment?

2) could you visit accounts of those few people, who dropped interesting comment at your post? And then would show your own support by dropping some unique and valuable comment? Idea behind it is simple: I want to help people who will engage with their audience.

I need to ensure that you will give back to community and show your support to others as well.

Let me know what do you think.

Yours
Piotr

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"Would you mind telling me what industries have you been involved in?"

Educated as a Metallurgical Engineer:

I spent the first part of my career in the mining industry, representing two international chemical companies. At one point for the second, their Western Regional Manager, responsible for much of western North America - from Texas in the south, to Alaska in the north, western Ontario in the east, to the Pacific Ocean in the west.

For a British firm, I worked for a time in the papermaking industry in the Pacific Northwest.

For a complete change of pace, in an attempt to stop the constant traveling, I spent two years marketing a legal services product in the western U.S.

Applying programming skills self-taught while "out on the road" the first 20 years or so (on the above), I began the second half of my career:

Worked for a regional hydraulic repair center primarily focused on mining and agricultural customers.

Recently retired after working over 10 years for two electric service distribution cooperatives.

On your offer, @crypto.piotr, I'll leave that to your discretion. I always reply to and upvote all comments left on my posts. And I always do what I can, in the time I have available, to support others.

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"I found your topic very interesting and Im planning to "boost" it really well :)"

Thank you! I am a strong advocate for good business, as my posts above will indicate. To anyone who will take the time to read them ...

I hope your followers will take a close look at Ledger, if this service is something that will benefit them. And that, as a result, Ledger will benefit from them. Mutually beneficial ...

And ... Most importantly ... If they have a good business experience of their own, I hope they will choose to write their own "business reviews, so the rest of us may learn from them who to support. And who to avoid ...

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Yes @crypto.piotr that is not only the key. But, in my experience in a long professional career and just life in general, this is absolutely essential in my judgment. Long-term it always is in the best interests of everyone involved.

But short-term? Especially when losses may result? This is where all-important leadership comes in. As I wrote in my reply to @nathen007 elsewhere here, we don't know all of the details of what happened "under the hood" ... But ... In the end, we don't need to really, if the company assumes responsibility for its choices and makes it right.

"At the end of the day some of us do manage our own businesses or sometimes we do work on important positions and learning from this example can benefit us."

Absolutely. The purpose in my writing this post. Hoping others will learn from it. Benefit from it. And, perhaps, be inspired to write similar posts of their own ... 😉

"Im glad that you're always so responsive :)"

Well, thank you sir. I do what I can, with the time I have to invest "in here." Wish I had more. Time ...

I appreciate your responsiveness and what you are doing to add value to the Steem blockchain with your efforts. I hope they will return to you many times over, in the months and years to come. 😊 👍

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Your post was upvoted by @steem-ua, new Steem dApp, using UserAuthority for algorithmic post curation!
Your UA account score is currently 4.112 which ranks you at #3380 across all Steem accounts.
Your rank has improved 6 places in the last three days (old rank 3386).

In our last Algorithmic Curation Round, consisting of 212 contributions, your post is ranked at #100.