Classroom training

2Grips trains your employees, team leaders and managers. In house with attention to your own operational situation or in a public classroom training. Delivered by experienced trainers who share their knowledge in an interactive way. Conversations that bring theory to life.

2Grips is more than qualified to train others in various aspects of Service Management. Besides providing training, we’re also working in practice on a daily basis. We teach you or your personnel the theory behind their particular tasks in-house, which immediately reflects upon task performance, making such training invaluable. The aim of our classroom training is not to simply memorize theory, rules and regulations for an eventual examination or certificate. Passing an examination is naturally a plus point, but often involves home study and use of short-term memory and can be severely limited in its effect. However, the ability to couple one’s personal working environment with the theory behind it is absolutely invaluable.
Our sessions are given in a classroom setting ‘in-house’ or at other easily accessible locations. By training in groups within the same organization it is possible to discuss and reflect upon situations pertaining to that particular organization, and to brainstorm methods for local improvement.

What is this classroom ITIL 4 Foundation Training?

3-day, (2,5-day training,0,5-day exam) instructor-led, entry-level course for teams who need an insight into the key elements, concepts and terminology used in the ITIL 4 service lifecycle (update 2019).

Entry-level certification that offers attendees a general awareness of the key elements, concepts and terminology used in the ITIL® service lifecycle

Why participate this classroom training?

Teams can expect to gain a general overview and understanding of ITIL®.
Key topics include:

Reasons why an organization should follow ITIL best practices.

The organizational impact of a best practice implementation.

The benefits and pitfalls of a best practice implementation.

Who should attend?

This course is open to anyone who has an interest in the subject. In fact, it primarily aimes towards attendees who:

Need an understanding of how ITIL can be used to enhance the quality of ITSM within a team.

Work within a team that has adopted and adapted ITIL and need to be informed about, or contribute to, an ongoing service improvement program.

Has an ITIL v3 Foundation certificate and wants to show that he keeps his knowledge up-to-date

What courseware is provided?

During the classroom ITIL 4 Foundation Training you will receive a hard copy of the ITIL Overview student manual consisting of presentation slides and notes.