Terms & Conditions

1. www.ummahshop.com website

Your use of the www.ummahshop.com website and any service contained within constitutes acceptance of these Terms & Conditions.

2. Customer Information

1 You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment.

2 You are responsible for maintaining your own username and password, where required to access your customer account (if applicable). You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party.

3 As a customer you are responsible for your customer account and actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform www.ummahshop.com immediately.

3. Product Pricing

1 www.ummahshop.com makes every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by www.ummahshop.com at anytime up to the shipment of that order and any related items.

2 www.ummahshop.com reserves the right to alter all products pricing without notice.

4. Your Order

1 When you place an order with us you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to www.ummahshop.com to purchase the goods specified in the order.

2 Your offer is only accepted by us once we have emailed you to confirm the dispatch of your order.

3 Product items not included within the dispatch email are not included in the order and contract between you and us.

4 www.ummahshop.com reserves the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.

5 If www.ummahshop.com is unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time or purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.

5. Shipping

1. All orders received by www.ummahshop.com are shipped subject to availability.

2. www.ummahshop.com reserves the right to ship products at a later date (up to 6 working days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product.

3 www.ummahshop.com cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or Fulfillment Company or a full refund.

6. Cancellation Rights, Returns and Refunds

1. Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify www.ummahshop.com in writing (email only), within seven working days from the day after goods have been delivered.

2. As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation.

3. No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.

4. Please observe the following procedure for all returns to us:

a) On the back of your delivery note or on another paper, (if you no longer have your delivery note), include your order number and the reason for the return.

b) If you are returning your product because it is defective, please state the defect or defects. You will be required to notify us in advance before shipping of any faulty items so we may arrange for the shipping of item back to us.

c) Repackage the product in its original packaging, including any tags, accessories, brochures, manuals, guarantees or warranties that came with the product. www.ummahshop.com will not issue a refund where the product is in an incomplete state.

5. If the original packaging surrounding the product has been damaged or destroyed www.ummahshop.com will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.

6. You are responsible for paying any postage or shipping costs incurred when returning the product.

7. We recommend that all returns be sent by registered post, so that a record of the return is available for you.

8. www.ummahshop.com will not issue refunds for any items lost, stolen or damaged in transit to us.

9. Where a return is lost, stolen or damaged in transit to us you should claim compensation from the company that shipped the return.

10. Subject to the above, www.ummahshop.com will refund the purchase price of a returned product within thirty days of receiving written notification of your intention to return the product. Returned items which have been verified by www.ummahshop.com as faulty will be exchanged for the same or refunded in full (original shipping charge included in refund).

7. Customer Complaints and Feedback

www.ummahshop.com endeavors to respond to complaints within five working days. Please send your complaints or feedback to us by email. We do appreciate your honesty and will take a positive approach to resolving any grievances.

8. Copyright

2 The data mining, extraction or utilisation of product information from the www.ummahshop.com website is not permitted without the express written permission of www.ummahshop.com.

9. Entire Terms & Conditions

These terms & conditions set out the entire agreement and understanding between you and us. www.ummahshop.com reserves the right to change these terms and conditions at any time, without giving notice to you.

ABOUT US

In 2006, the UK-registered international relief charity, Ummah Welfare Trust, launched the Ummah Shops project by transforming its second hand charity shops into high quality retailers of books, Islamic-ware and day-to-day items required to assist in practising the Sunnah of the Messenger of Allah Salallahu ‘alaihi wasallam.