Hey @Matty1080, sorry to hear your'e having an issues with your service. If we're calling you back,. it suggests that we've found an issue than needs to be monitored. Was a fault raised for this with our Technical Specialists team?

No it wasn’t, every time they say ring back in 24/48 hours and the issue is still there they will raise it with the tech team. Instead I just go round in circles changing channels etc which I explain that this has already been done!

So no phone call was received! I wasn’t going to sit in a queue opened the chat and got the usual!

Supposedly now now the tech 2 team are looking at it and on a “priority” and if they find anything wrong I can terminate my contract for free! But there’s no timescales on when I will receive this phone call.

Thanks for the update @Matty1080. When you completed the form in the private message, we'll have sent you an email confirming we've got your query. This will include a reference number - it'll look something like this [#1234567].

Please confirm this back to me, so I know we've received your form; I wouldn't want you waiting longer than necessary.

I think you were right the first time. I wasted hours on the on line chat and never once received a phone from the Tech2 team. The only contact I had was we've closed your case as there is nothing wrong with your line......

Formal complaint submitted and left Vodafone 30 days later penalty free

Update: overnight my Wifi performace has improved dramatically, my speed has increase to the actual speed my router is connected at amazinly. The solution BT took over my line at 5am this morning.........

I think you were right the first time. I wasted hours on the on line chat and never once received a phone from the Tech2 team. The only contact I had was we've closed your case as there is nothing wrong with your line......

Formal complaint submitted and left Vodafone 30 days later penalty free

Update: overnight my Wifi performace has improved dramatically, my speed has increase to the actual speed my router is connected at amazinly. The solution BT took over my line at 5am this morning.........

I can see from your earlier post @Matty1080, you've contacted us through the link in Blairs private message. Please let us know the case ref (looks like [#11234567]) from the auto response you received to this and we'll be in touch.

I can see from your earlier post @Matty1080, you've contacted us through the link in Blairs private message. Please let us know the case ref (looks like [#11234567]) from the auto response you received to this and we'll be in touch.

No need I’ve made a formal complaint and now awaiting a managers phonecall with an update, asking to leave my contract free of charge after the hassle that’s been caused