Warranty and Guarantee:
Buy with confidence!
If you are not satisfied when you receive your item, please return it within 7 days for a replacement (for same item). Please contact me before you return it.
All items warranty (varies depending on product brands)
The warranty may not apply or void if:
All warranty will be immediately invalidated if unauthorized repairs are made or attempted by unauthorized personnel or the documents have been altered in any way or made illegible or the model or production number on the product has been altered, deleted, removed or made illegible.
This warranty does not cover accident, misuse, incorrect line voltage, improper installation, transport damage, altered serial number, connection to non compatible hardware and the like.
This warranty does not cover customer self physical damage.
We shall not be liable for any indirect, special or consequential damage (including without limitation any loss of profits) arising from use of the product purchased or any breach of this warranty.
Defects caused by abuse or misuse of the product.
If customer is unable to provide the Proof of Purchase.
You are agree to the terms and conditions when you bidding/buy on this item.
1) Colour : due to the setting of monitor, colour might slightly different with the picture.
2) Size : please check carefully with the measurement provided.
3) Please make payment within 3 days after confirmed an order. Buyer who has dishonored payment for 3 times will be blacklisted and reported to Lelong.
4) Please allow 1 to 2 working days to prepare the product delivery after payment. A confirmation email will be sent out with the tracking number.
5) If item is out of stock (this may happen occasionally as we listing more than hundred of items, it is hard for us to control our stock), we will contact you immediately for a refund or exchange, or wait for the new stock arrive. Anyway, we may replace some similar item should you agree. A last we will refund back your money should you wish not to change or wait for the item arrive.
6) We will check and do the best to make sure the item in good condition before send out. Any inquiries please contact us through email.
7) Prices, specifications, information and availability of products are subject to change without prior notice.

Return / Exchange Policy

Request for cancellation if product has not been dispatched after payment completion.

Return

Request for return within 7 calendar days following delivery date.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller approves return and return is completed.

Exchange

Request for exchange within 7 calendar days following receipt of delivery.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller send new product to buyer, and buyer receives it, and exchange is completed.

How to Request for Cancellation/Return/Exchange

You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected.

You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.

You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

Criteria for Return/Exchange

You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

When request due to change of mind is made after 7 calendar days following delivery date

When product is used, destroyed or damaged

When tag attached to product is removed or package of product is opened and product value is damaged

When sealed package is opened or packaging materials are lost

When too much time has passed and product value has so decreased that its re-sale is not possible

When return/exchange request is made for customized product such as hand-made shoes or accessories

When components of product (including free gift) have been used or lost

When buyer did not follow instructions included in product

As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.

For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.

11street is an open marketplace operated by Celcom Planet Sdn. Bhd. – a joint venture between two established names Celcom Axiata Bhd. and SK Planet Ltd. Celcom Axiata is Malaysia’s premier and most experienced mobile telecommunications group and SK Planet owns Korea’s best e-commerce site, 11st.co.kr, a reliable and revolutionary e-commerce platform.