Leg room and space was great but the seats could use some more cushion.

LAX

BNE

Good 7.0

I never expect airline food to be any good but I’m always hoping it’s edible. This was not the case, as the egg breakfast made me physically ill.

SYD

LAX

Good 7.3

Nothing really!

I was coming from Sydney and I have to hurry up to take the other fly to Newark and didn’t have time to buy for nothing to eat but I was very surprised they didn’t offer me anything on the plane and when I ask they I have buy it online and didn’t have many choices anyway, I very disappointed with this fly.

LAX

SYD

Good 7.6

Flight attendants were excellent!

No indication of where to go to get to connecting flight. Luckily we had 2 1/2 hours to find the flight.

LHR

LAX

Excellent 8.0

The crew were very polite and looked smart, I didn’t find them very personable at all though. The entertainment system is fantastic and my meal was ok I guess, I requested the low fat meal, probably should’ve just had the normal one.

The seats are not very comfortable, very hard and textured seats that just don’t feel nice at all especially on a long flight. I weight about 11 stone (154 pounds) and even I felt like I was taking up a lot of room in my seat.

They made me sit next to a special needs person and did not warn me. I didn’t signup to keep helping the elderly.

JFK

MUC

Excellent 8.0

No room for my knees.

BOM

FRA

Good 7.6

Boarding was fast. Crew was good. Comfort level was good.

The requested meal was not delivered. However, the crew bring it from the extra they had with other classes.

SEA

FRA

Excellent 8.3

Crew is very friendly, seats are extremely comfortable and good room overall, comfortable flight.

Hi,
To be honest, it was embarrassing to serve that dish on such a major airline. Chicken with bbq sauce and corn or something like that. Was distasteful I couldn’t take more than 2 small bites.

FRA

BEY

Okay 5.3

Your crew is amazing.

Chaos at the gate, TV displays facing the side wall instead of the waiting area, we couldn’t see anything. Need more organization in line. Also, why there is no charger on board for cell phones? No TV entertainment or music or anything. It was clearly lacking the sophistication and class of Lufthansa.

Virgin Atlantic continues to give great service. Their lounges are way above all other airline lounges. It is difficult to get well prepared and fresh fish in lounges, but Virgin Atlantic knows how to do it.

MEL

AKL

Good 6.3

Great crew, easy boarding, comfortable enough flight

Could have used a charger for electronics, especially because we were expected to use our own device for entertainment. Didn't order food, but didn't look digestible

SYD

LAX

Good 7.3

Nothing really!

I was coming from Sydney and I have to hurry up to take the other fly to Newark and didn’t have time to buy for nothing to eat but I was very surprised they didn’t offer me anything on the plane and when I ask they I have buy it online and didn’t have many choices anyway, I very disappointed with this fly.

LHR

LOS

Excellent 9.0

The personal care and attention.

Old movies and few entertainment choices

LAX

LHR

Excellent 9.6

Nice airline, great crew and service.

Leg room and space was great but the seats could use some more cushion.

I never expect airline food to be any good but I’m always hoping it’s edible. This was not the case, as the egg breakfast made me physically ill.

EWR

LHR

Okay 4.3

The onboard crew were lovely.

Stood at check in for over 30 mins with no staff in sight. Boarding was a disaster. Staff was not prepared nor organized and the crowds were unbearable. Upgraded seats were laughable and not worth an extra $60. Food was mediocre. Entertainment would have been good but GE touchscreens are so old, they were difficult to work.

LHR

LAX

Excellent 8.0

The crew were very polite and looked smart, I didn’t find them very personable at all though. The entertainment system is fantastic and my meal was ok I guess, I requested the low fat meal, probably should’ve just had the normal one.

The seats are not very comfortable, very hard and textured seats that just don’t feel nice at all especially on a long flight. I weight about 11 stone (154 pounds) and even I felt like I was taking up a lot of room in my seat.

MCO

LGW

Mediocre 2.0

My flight was cancelled due to technical problems! Hope to be on another flight today as I missed my connecting flights too!!

SFO

LHR

Excellent 9.0

Virgin Atlantic continues to give great service. Their lounges are way above all other airline lounges. It is difficult to get well prepared and fresh fish in lounges, but Virgin Atlantic knows how to do it.

Flight out was delayed by four and a half hours, missed connection was a pain. Was not aware that Lufthansa changed their policy. To reserve seats you have to pay hundreds of dollars, which was not made clear while booking. Further the quality of their food was significantly degraded.

BOM

FRA

Good 7.6

Boarding was fast. Crew was good. Comfort level was good.

The requested meal was not delivered. However, the crew bring it from the extra they had with other classes.

FRA

SEA

Good 7.6

Flight out was delayed by four and a half hours, missed connection was a pain. Was not aware that Lufthansa changed their policy. To reserve seats you have to pay hundreds of dollars, which was not made clear while booking. Further the quality of their food was significantly degraded.

MUC

DEN

Excellent 9.6

Since the flight was not full I could stretch out to sleep. I liked the extensive movie selection

No indication of where to go to get to connecting flight. Luckily we had 2 1/2 hours to find the flight.

LHR

JFK

Mediocre 2.0

Nothing

I had to run for almost 2 miles every time I had to change the flight.
On the way to India they lost my one bag, and on the way back to US they lost my both begs.

LAX

BNE

Good 7.0

I never expect airline food to be any good but I’m always hoping it’s edible. This was not the case, as the egg breakfast made me physically ill.

SFO

LHR

Excellent 9.0

Virgin Atlantic continues to give great service. Their lounges are way above all other airline lounges. It is difficult to get well prepared and fresh fish in lounges, but Virgin Atlantic knows how to do it.

SYD

LAX

Good 7.3

Nothing really!

I was coming from Sydney and I have to hurry up to take the other fly to Newark and didn’t have time to buy for nothing to eat but I was very surprised they didn’t offer me anything on the plane and when I ask they I have buy it online and didn’t have many choices anyway, I very disappointed with this fly.

They made me sit next to a special needs person and did not warn me. I didn’t signup to keep helping the elderly.

MXP

MUC

Good 7.2

Comfortable seat. Food better than average

Crew seemed a bit rude

FRA

SEA

Good 7.6

Flight out was delayed by four and a half hours, missed connection was a pain. Was not aware that Lufthansa changed their policy. To reserve seats you have to pay hundreds of dollars, which was not made clear while booking. Further the quality of their food was significantly degraded.

MUC

DEN

Excellent 9.6

Since the flight was not full I could stretch out to sleep. I liked the extensive movie selection

Could have used a charger for electronics, especially because we were expected to use our own device for entertainment. Didn't order food, but didn't look digestible

SYD

LAX

Good 7.3

Nothing really!

I was coming from Sydney and I have to hurry up to take the other fly to Newark and didn’t have time to buy for nothing to eat but I was very surprised they didn’t offer me anything on the plane and when I ask they I have buy it online and didn’t have many choices anyway, I very disappointed with this fly.

LAX

LHR

Excellent 9.6

Nice airline, great crew and service.

Leg room and space was great but the seats could use some more cushion.

LAS

LGW

Excellent 10.0

Excellent

LHR

LAX

Excellent 8.0

The crew were very polite and looked smart, I didn’t find them very personable at all though. The entertainment system is fantastic and my meal was ok I guess, I requested the low fat meal, probably should’ve just had the normal one.

The seats are not very comfortable, very hard and textured seats that just don’t feel nice at all especially on a long flight. I weight about 11 stone (154 pounds) and even I felt like I was taking up a lot of room in my seat.

Since the flight was not full I could stretch out to sleep. I liked the extensive movie selection

BOM

FRA

Good 7.6

Boarding was fast. Crew was good. Comfort level was good.

The requested meal was not delivered. However, the crew bring it from the extra they had with other classes.

MUC

BOS

Excellent 9.6

Large screens for movies are excellent. Very easy to use.

Other international carriers have better food, but it wasn't bad. Other carriers have business class cabin designs (Cathay Pacific for instance) which allow the window seat passenger to get out without disturbing the aisle passenger.

The crew were very polite and looked smart, I didn’t find them very personable at all though. The entertainment system is fantastic and my meal was ok I guess, I requested the low fat meal, probably should’ve just had the normal one.

The seats are not very comfortable, very hard and textured seats that just don’t feel nice at all especially on a long flight. I weight about 11 stone (154 pounds) and even I felt like I was taking up a lot of room in my seat.

LAX

BNE

Good 7.0

I never expect airline food to be any good but I’m always hoping it’s edible. This was not the case, as the egg breakfast made me physically ill.

SYD

LAX

Good 7.3

Nothing really!

I was coming from Sydney and I have to hurry up to take the other fly to Newark and didn’t have time to buy for nothing to eat but I was very surprised they didn’t offer me anything on the plane and when I ask they I have buy it online and didn’t have many choices anyway, I very disappointed with this fly.

Chaos at the gate, TV displays facing the side wall instead of the waiting area, we couldn’t see anything. Need more organization in line. Also, why there is no charger on board for cell phones? No TV entertainment or music or anything. It was clearly lacking the sophistication and class of Lufthansa.

CAI

FRA

Excellent 8.0

Prompt, great crew

No power ports, entertainment options

TLV

FRA

Good 6.3

Great pilots and crew.

Flight out was delayed by four and a half hours, missed connection was a pain. Was not aware that Lufthansa changed their policy. To reserve seats you have to pay hundreds of dollars, which was not made clear while booking. Further the quality of their food was significantly degraded.

DEL

FRA

Mediocre 3.0

They made me sit next to a special needs person and did not warn me. I didn’t signup to keep helping the elderly.

The requested meal was not delivered. However, the crew bring it from the extra they had with other classes.

FRA

ORD

Excellent 10.0

Great crew, extensive options for entertainment, comfortable even in economy

Weather delay -- but Lufthansa made all the connection corrections prior to landing!

DEL

FRA

Mediocre 3.0

They made me sit next to a special needs person and did not warn me. I didn’t signup to keep helping the elderly.

TLV

FRA

Good 6.3

Great pilots and crew.

Flight out was delayed by four and a half hours, missed connection was a pain. Was not aware that Lufthansa changed their policy. To reserve seats you have to pay hundreds of dollars, which was not made clear while booking. Further the quality of their food was significantly degraded.

The crew were very polite and looked smart, I didn’t find them very personable at all though. The entertainment system is fantastic and my meal was ok I guess, I requested the low fat meal, probably should’ve just had the normal one.

The seats are not very comfortable, very hard and textured seats that just don’t feel nice at all especially on a long flight. I weight about 11 stone (154 pounds) and even I felt like I was taking up a lot of room in my seat.

MCO

LGW

Mediocre 2.0

My flight was cancelled due to technical problems! Hope to be on another flight today as I missed my connecting flights too!!

MEL

AKL

Good 6.3

Great crew, easy boarding, comfortable enough flight

Could have used a charger for electronics, especially because we were expected to use our own device for entertainment. Didn't order food, but didn't look digestible

LAX

BNE

Good 7.0

I never expect airline food to be any good but I’m always hoping it’s edible. This was not the case, as the egg breakfast made me physically ill.

Since the flight was not full I could stretch out to sleep. I liked the extensive movie selection

FRA

BEY

Okay 5.3

Your crew is amazing.

Chaos at the gate, TV displays facing the side wall instead of the waiting area, we couldn’t see anything. Need more organization in line. Also, why there is no charger on board for cell phones? No TV entertainment or music or anything. It was clearly lacking the sophistication and class of Lufthansa.

FRA

SEA

Good 7.6

Flight out was delayed by four and a half hours, missed connection was a pain. Was not aware that Lufthansa changed their policy. To reserve seats you have to pay hundreds of dollars, which was not made clear while booking. Further the quality of their food was significantly degraded.

TLV

FRA

Good 6.3

Great pilots and crew.

Flight out was delayed by four and a half hours, missed connection was a pain. Was not aware that Lufthansa changed their policy. To reserve seats you have to pay hundreds of dollars, which was not made clear while booking. Further the quality of their food was significantly degraded.

DEL

FRA

Mediocre 3.0

They made me sit next to a special needs person and did not warn me. I didn’t signup to keep helping the elderly.

I never expect airline food to be any good but I’m always hoping it’s edible. This was not the case, as the egg breakfast made me physically ill.

MEL

AKL

Good 6.3

Great crew, easy boarding, comfortable enough flight

Could have used a charger for electronics, especially because we were expected to use our own device for entertainment. Didn't order food, but didn't look digestible

SYD

LAX

Good 7.3

Nothing really!

I was coming from Sydney and I have to hurry up to take the other fly to Newark and didn’t have time to buy for nothing to eat but I was very surprised they didn’t offer me anything on the plane and when I ask they I have buy it online and didn’t have many choices anyway, I very disappointed with this fly.

LHR

LOS

Excellent 9.0

The personal care and attention.

Old movies and few entertainment choices

LHR

JFK

Mediocre 2.0

Nothing

I had to run for almost 2 miles every time I had to change the flight.
On the way to India they lost my one bag, and on the way back to US they lost my both begs.

Leg room and space was great but the seats could use some more cushion.

EWR

LHR

Okay 4.3

The onboard crew were lovely.

Stood at check in for over 30 mins with no staff in sight. Boarding was a disaster. Staff was not prepared nor organized and the crowds were unbearable. Upgraded seats were laughable and not worth an extra $60. Food was mediocre. Entertainment would have been good but GE touchscreens are so old, they were difficult to work.

MCO

LGW

Mediocre 2.0

My flight was cancelled due to technical problems! Hope to be on another flight today as I missed my connecting flights too!!

LAS

LGW

Excellent 10.0

Excellent

SFO

LHR

Excellent 9.0

Virgin Atlantic continues to give great service. Their lounges are way above all other airline lounges. It is difficult to get well prepared and fresh fish in lounges, but Virgin Atlantic knows how to do it.

Flight out was delayed by four and a half hours, missed connection was a pain. Was not aware that Lufthansa changed their policy. To reserve seats you have to pay hundreds of dollars, which was not made clear while booking. Further the quality of their food was significantly degraded.

MUC

DEN

Excellent 9.6

Since the flight was not full I could stretch out to sleep. I liked the extensive movie selection

FRA

SEA

Good 7.6

Flight out was delayed by four and a half hours, missed connection was a pain. Was not aware that Lufthansa changed their policy. To reserve seats you have to pay hundreds of dollars, which was not made clear while booking. Further the quality of their food was significantly degraded.

MUC

BOS

Excellent 9.6

Large screens for movies are excellent. Very easy to use.

Other international carriers have better food, but it wasn't bad. Other carriers have business class cabin designs (Cathay Pacific for instance) which allow the window seat passenger to get out without disturbing the aisle passenger.

Flight out was delayed by four and a half hours, missed connection was a pain. Was not aware that Lufthansa changed their policy. To reserve seats you have to pay hundreds of dollars, which was not made clear while booking. Further the quality of their food was significantly degraded.

MXP

MUC

Good 7.2

Comfortable seat. Food better than average

Crew seemed a bit rude

JFK

MUC

Excellent 8.0

No room for my knees.

DEL

FRA

Mediocre 3.0

They made me sit next to a special needs person and did not warn me. I didn’t signup to keep helping the elderly.

MUC

DEN

Excellent 9.6

Since the flight was not full I could stretch out to sleep. I liked the extensive movie selection

The requested meal was not delivered. However, the crew bring it from the extra they had with other classes.

MUC

BOS

Excellent 9.6

Large screens for movies are excellent. Very easy to use.

Other international carriers have better food, but it wasn't bad. Other carriers have business class cabin designs (Cathay Pacific for instance) which allow the window seat passenger to get out without disturbing the aisle passenger.

FRA

BEY

Okay 5.3

Your crew is amazing.

Chaos at the gate, TV displays facing the side wall instead of the waiting area, we couldn’t see anything. Need more organization in line. Also, why there is no charger on board for cell phones? No TV entertainment or music or anything. It was clearly lacking the sophistication and class of Lufthansa.

DEL

FRA

Mediocre 3.0

They made me sit next to a special needs person and did not warn me. I didn’t signup to keep helping the elderly.

SEA

FRA

Excellent 8.3

Crew is very friendly, seats are extremely comfortable and good room overall, comfortable flight.

Hi,
To be honest, it was embarrassing to serve that dish on such a major airline. Chicken with bbq sauce and corn or something like that. Was distasteful I couldn’t take more than 2 small bites.

They made me sit next to a special needs person and did not warn me. I didn’t signup to keep helping the elderly.

BOM

FRA

Good 7.6

Boarding was fast. Crew was good. Comfort level was good.

The requested meal was not delivered. However, the crew bring it from the extra they had with other classes.

TLV

FRA

Good 6.3

Great pilots and crew.

Flight out was delayed by four and a half hours, missed connection was a pain. Was not aware that Lufthansa changed their policy. To reserve seats you have to pay hundreds of dollars, which was not made clear while booking. Further the quality of their food was significantly degraded.

SEA

FRA

Excellent 8.3

Crew is very friendly, seats are extremely comfortable and good room overall, comfortable flight.

Hi,
To be honest, it was embarrassing to serve that dish on such a major airline. Chicken with bbq sauce and corn or something like that. Was distasteful I couldn’t take more than 2 small bites.

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