SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location

*Estimated Shipping Time

United States

10-20 Business days

Canada, Europe

10-20 Business days

Australia, New Zealand

10-30 Business days

Mexico, Central America, South America

15-30 Business days

Asia

10-20 Business days

Africa

15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)

Your order did not arrive due to exceptional circumstances outside the control of Praticus.com (i.e. not cleared by customs, delayed by a natural disaster).

Other exceptional circumstances outside the control of praticus.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Feedback (12)

Average Star Rating:

5 out of 5 ( 12 Ratings)

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Buyer

Real customer reviews

L***n

31 Jul 2018 15:08

Wow the fastest shipping I have reactive from Aliexpress. Great jacket very warm, I will definitely buy again!

Customer

30 Jul 2018 18:13

Definetely get your money's worth. Good dupe for the I.AM.GIA coat. No smell. I live in Australia so it did take 2 weeks to ship but that's pretty standard. I'm 175cm tall, 5 ft 9 and am of medium build and I got the 3XL because I wanted it to be oversized. Sizing is perfect. I don't really like the big rubber band inside the jacket at the bottom but have heard that people have cut it out so it hangs. Definetly recommend.

A***n

26 Jul 2018 20:03

Zipper is temperamental but overall exactly like it was ordered

E***z

18 May 2018 13:34

very good product.

E***a

4 May 2018 05:35

such as the standard money. och looks and soft!

O***o

26 Apr 2018 03:49

pretty coat, невесомая, pleasant, no smell the growing up size 46-48 just a, inset zipper bad that feedback by знала. подумаю as correct. who is no зато in our exactly township the exclusive!

C***s

20 Apr 2018 18:56

Good and CHEAP, the FASHION no Smell and nice texture, the unique malo Is free Close costing To the general bounce up But good figment!

Omg i am so in love with this teddy jacket! It feels expensive and its good quality! It’s true to size so it’s a little oversized on me. But i like that. Fast shipping!!!! Thnk you!!

E***a

6 Mar 2018 07:33

заказала m to your, сидело to, оверсайз satisfied very like!)

I***A

15 Feb 2018 03:22

all standards. 46-48 the russian подошёл perfectly. sleeves is not short.

S***e

2 Feb 2018 13:46

very fast shipping, nice quality, little malus is the jacket smell before first wash, the jacket is shorter than the photo, and zip doesn’t work verry well because too fluffy but for’the final point that great product for the price