Commercial Enhanced Service Options

Our commitment to clients extends beyond installation to offer a range of affordable Service Enhancement options that will maintain performance and confirm that your installation meets current standards and remains safe for use.

A single modest payment will provide the recommended safety tests and a preventive maintenance package for your entire access control system. For total security, the 5 Star option provides 24/7 cover and abolishes charges on parts or labour for any number of site attendances throughout the period covered. That could recoup your outlay on maintenance cover in the first year.

Should you wish to stabilise your maintenance costs following the warranty period, we undertake to maintain the price quoted for up to three years, if paid in advance*. Payment may be by credit card, cheque or standing order.

Atlas offer the following Enhanced Service Options:

Pay As You Go

Servicing and safety testing to BS-EN12543 by appointment

The Atlas Pay as You Go option provides cover between 9.00am on Monday to 5.00pm on Friday with a next day target response time and one preventive maintenance visit per annum. On site charges are applicable for callouts other than the appointed attendance for preventive maintenance and all labour and replacement parts costs are chargeable.

4 Star Support

Improved response times

Programmed servicing

Regular safety inspection and testing to BS-EN12543

Provides attendance between 9.00am Monday to 5.00pm Friday with a 12 hour target response time. The annual fee covers the appropriate number of preventive maintenance visits per annum and a written report is provided of force test and safety check results. All labour and call out charges are included. (Only parts and materials, if required, are chargeable).

5 Star Support

Improved response times

24/7 attendance cover

Extended guarantee

Preventive maintenance and servicing

Regular safety inspection and testing to BS-EN12543

Provides emergency attendance 24/7, 365 days a year with a 12 hour target response time. The annual fee covers all labour and call out charges as well as parts and materials required to complete any necessary repairs (other than repairs due to vandalism or abuse which you should insure against), together with the optimum number of preventive maintenance visits per annum. A written report is provided of force test and safety check results.

Automatic Gate/Barrier Force Testing

The Atlas force test is offered on an annual or biennial basis to ensure that the forces an automatic system exerts fall within prescribed guidelines. A force test gauge, calibrated to BSI-EN12543 is used to perform these tests.

*Major upgrades within the period covered are excluded from this offer.