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1. Best location - Hotel is at the centre of the Hanoi. 2. Best customer service, 3. Room is value for money

8,3

I was staying for one days and two night, when I enter the hotel, they have given me a briefing of the Hanoi city and the tourist attraction to visit, they have arranged me for a motor bike fire rental at US$10, which is cheap, Cuisine service is wonderful, please look out for the bike guys asking you to go for massage in the street, as advice by Hotel, they will bring you and Rob the money with the help of gangsters, The Hotel is 1 hour drive from airport, Hotel has arranged Transport with reasonable price.

The hotel is just fine. In the old quarter and close to many tourist things. The staff are great. The small restaurant has a limited menu but their noodles are the best I've had so far. The downside in both sides are currently building site. There is little the hotel can do, but you will be woken by banging by 7 am, and that goes on for at least 12 hours, every day.

This hotel was the best. I booked this hotel and when I got there one of the staff told me there was an agoda error and they were booked. One of the staff kindly walked me to an equal sister hotel of there's. The next day I was upgraded rooms for the trouble. The staff here was truly amazing and helped me out with anything I asked.
Also, compared to other hotels in the area the breakfast buffet was great. It had all the western foods you could want plus a fresh pho bar too. Fantastic!
The location was also very good, located in the heart of the old quarter. For the price I do not think this place could be beat!

It was very pleasant to stay in Aranya with very warm welcoming staff, great location and very clean room. Although the wall is a bit thin so you can hear whats going on outside or the next room pretty well and one small accident that The evevator got stucked while i were inside and even the emergency call button wasnt working. Lucky enough I am strong and able to manage to open the door by my barehand and got out of there. The staff then appogized and said the evevator is not performing well for a while. I think its about time for them to fix that. Beside that Aranya is wonderful just use the stair instead of the elevator for your safety.

Staff were beyond helpful and always looking out for us. Location couldn't be beaten and organized an affordable airport pickup

9,7

V good, everyone was super friendly and accommodating, gave helpful and knowledgable advice on good places to eat (great vegetarian options) and the location is in a great spot for good shopping and dining

The staff that greeted us was very friendly and "Upgraded" us to a bigger room. Unfortunately, this room was located above the street and it became difficult to sleep due to the constant noise from scooters and people. The room was suppose to be the best in the hotel. It was big but a bit run down especially the bathroom. The breakfast was served in the rooftop restaurant with a great view of the city but the food was of poor quality. It is hard to really complain as the price was very cheap.

The staff went out of their way to help me, thay got medicine for me when I was sick after after Halong Bay trip, had private car to take me to Airport, room servive meals .

10

The staff went out of their way to help me, thay got medicine for me when I was sick after after Halong Bay trip, had private car to take me to Airport, room service meals from their in house restaurant, staff members English language was excellent.
This was an excellent Hotel which I will gladly re-book.
Regards
Terence Yorkshire