Delivery Information

We provide FREE SHIPPING WORLDWIDE

At SILVERCUTE Jewelry Store, we value each customer. As customer satisfaction is always our top priority, we offer various shipping options to suit every customer. Our options range from postal shipping (standard and medium speed) to expedited shipping (fast delivery).

• Pls notice, if u place your order less than $150, we will choose post air mail for u , different countries have different delivery time, usually,

United States: 7-15 days delivery.

Most of the European countries, Canada, Australia, New Zealand: 7-20 days delivery.

Other countries: 10-25 days delivery.

Destination

Free Shipping Policy

United States

<$200, Free Post Air Mail/ePacket

>$200, Free FedEx/DHL

Russia Federation

<$200, Free Post Air Mail

>$200, Free EMS

Brazil

Free Post Air Mail, please contact us if you need express.

Canada

<$60, Free Post Air Mail

$60-$200,Free ePacket

>$200, Free FedEx/DHL

United Arab Emirates

<$150, Free Post Air Mail

>$150, Free Aramex

European countries/

Asian countries/

Australia/New Zealand/

African countries

<$200, Free Post Air Mail

>$200, Free DHL/FedEx/Aramex/EMS

*Delivery time of Post Air Mail: 10-60 days (strict customs policy, busy season, bad weather may result in delay).

*Delivery time of EMS/ePacket: 7-15 days.

*Delivery time of DHL/Fedex/Aramex: 3-8 days.

*Express parcels may have a tax issue. Please cooperate with customs to pay tax in that situation.

*The international parcels normally take 2-5 working days for updating tracking information online.

*Orders will be shipped in 12-36 hours after payment completed. Large amount order may take more days to prepare.

Tracking

After we dispatch your goods,

we will email you a tracking number for the courier company (this will be based on your email preferences). Depending on the chosen courier, there may sometimes be a delay of one working day between dispatching your order from our warehouse in China and obtaining the shipping tracking number. If you have not received a tracking number from us, it probably means that we have not sent out your order yet.

Please be patient.

Most orders take 1-3 days to complete the verification, packing and dispatch process. If you require additional information on the location of your order, please email us quoting your order number(s) and we will assist you!

• Postal deliveries: If you haven’t received your package based on the above estimates, Please kindly contact us .we are always here for u .

We will provide a delivery deadline and then offer a solution.

• Due to longer customs clearance times, Standard Shipping times have been extended to 15-60 days for Brazil and 7-15 days for all other destinations in Latin America.

• All estimated/typical delivery time are derived from real-world data collected from past orders. They are approximate times for reference only.

• Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.

• It can take a few days following order shipment before the Tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.

• SILVERCUTE Jewelry ships all packages from our overseas warehouse.

• SILVERCUTE Jewelry may have to verify payment and order details before processing your order.

We kindly ask our customers to reply us as soon as possible to ensure a fast and smooth process.

Total Delivery Time = Processing Time + Shipping Time

WHAT IS ITEM PROCESSING TIME?

After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 1-2 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.

ADDITIONAL SHIPPING INFO

All shipments from China are Delivery Duty Unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.