People Tracking: How Mickey Mouse Does It Right

My family just got from our first Disney vacation. I can’t say enough about the employees and just how much they love their job. Whoever does their human resources is doing an outstanding job.

In addition to just having nice people, I was amazed by a number of additional things at Disney as well. Related though to my day job, the Fastpass technology they use was really cool, especially when we were able to go to the front of a 130 minute wait for Space Mountain. Essentially, Fastpass allows park goers to skip ahead of everyone else in line. In order to qualify for Fastpass though you must check in ahead of time at the particular ride for which you would like to skip waiting in the line. You are then given a ticket with a 1 hour time slot in which you are suppose to return at, normally 2-8 hours in advance. I believe presumably this would provide a more stable stream of riders to the more popular rides.

You can only qualify for Fastpass for time slots that you already don’t have a Fastpass for. Additionally, I believe they push traffic to different parts of the park to help with congestion. Speaking of it was so busy the first day we were there they closed new entrants to the park at around 1:00. So, Disney is tracking you as you go around the park, allocating additional resources at rides that are more heavily in demand while pushing people to other parts of the park that aren’t so much in demand. I think Disney effectively uses tracking because essentially it doesn’t feel like tracking. You get a great service, being able to go to the front of the line, while Disney gets to more efficiently utilize it’s park and ensure everyone has a tremendous experience even while waiting in lines.

In utilizing Disney’s Fastpass I couldn’t help but think of similarities to Worksnaps time tracking. Worksnaps essentially allows you to go to the front of the line by:

enabling your company to rise to the top of your industry. Your customers want to buy your product or service. Allow them to do so in an efficient way by utilizing Worksnaps and offloading your work to remote contractors all around the world.

hiring remote contractors and keep them working efficiently around the clock regardless of time zone. A good setup might be to go to three 8 hour shifts but everyone work 9am – 5pm their own time zone, having teams working for your company around the clock and at a fraction of the cost you are paying now in your own time zone. You can even have people working while you sleep.

Make your business best in class by utilizing Worksnaps remote time tracking. You never know, a big whale of a client (or Mouse) might come calling some day because you did.