Attaching my Nikon D700 will sometimes import both RAW and JPG at other times JPG only.

Attaching my Fujicolor X10 will generally only import the JPGs. If the RAW is shown in the LR import module and I select accordingly I also get the "no files to import'. If that happens the import options are grayed out and LR has to be re started.

However, if I remove the SD card from the X10 and insert it directly into my iMac it usually works as it should.

More often the not I import using LR v3. But even then I have annomalies. Using the LR4 import module pointing at the hard drive does not always work. If I drag from LR3 to LR4 it mostly does.

I'm unable to import my photos to a Mac from my Nikon D700 since loading Lightroom 4. The import screen shows the photos are there, checked. "move" and "add" are both blacked out. When I click on import I get the message, "no photos or videos were found to import". I never had this problem with Lightroom 3. I have phoned Adobe twice and have been on the phone for over an hour each time but they are unable to fix it so far and claim nobody else has reported this problem . I've waited for twenty minutes today but nobody answering and have emailed them several times.

I am, however, able to copy the photos into Lightroom 4 using a card reader, though "move" and 'add" are still blacked out.

Same problem here. Import from my Nex 5 works fine but when I try to import the same pictures from my iPad (3rd generation) I get the previews in the import screen but import fails with "No photos or videos were found to import".

Every time this message appears I have to restart lightroom before I can start another import.

I am having the same problem. I am unable to import my photos when I connect my D700 and use Lightroom v4. I have tried multiple times and the same errror message "No photos or videos were found to import" is displayed. My workaround turned out to be, leave the camera connected, quit Lightroom 4, launch Lightroom v3 and import the photos with one click on the Import button. I did not change any settings, options, or preferences. Just quit v4, launch v3 and import.

I was phoned by someone from Adobe Customer Service and we were on the phone for almost two hours. We never got the import to work and he said he would raise the topic to the next level. This was about a week ago. In the meantime I am at least able to import via a card reader and I'm hopeful Adobe will work out a fix eventually, especially now that they see there are several customers having the same problems. The more reports they receive, the sooner the fix will happen, I suppose.

If you change your camera's USB connection mode, does that make a difference? For example, on the Canon 5D specifically, there are two connection modes "PC Connect" and "Print/PTP". My guess is that your's is set to "PC Connect" and that if you change it to "Print/PTP" it will work. The other cameras mentioned in this thread may also have equivalent settings. Let me know your results.

Why should I change? I can import photos into Lightroom v3 without any modifications to any settings. I can import my photos into three other apps without having to change the USB connection. I expect the same to happen with Lightroom v4. This is an unacceptable answer!

I don't deny that it's a problem. I have reproduced the issue in-house and written it up in our bug database, an engineer is looking at it, and I expect that we'll be providing a fix at some point. If you'd like to wait for that fix, by all means, do so. I thought, however, that some people on this thread might appreciate knowing that you could possibly solve the problem for yourself right now by spending five seconds to change one small setting on your camera. If you do make this change, please let us know if it works or not, as that will be a valuable data point for us while we attempt to fix the issue.

Thanks for looking into the problem and confirming it is a bug. I cant seem to find the setting you refer to on my Canon 5D Mark III camera. Any clue where it might be located?

As to the 5D i tried changing it and it gave an error message" Error trying to connect tot he camera, check you r connections".

I disconnected the camera (removed the usb cable), closed the import window, changed the setting to PC connection, put the USB wire back in, clicked on import and it imported the images fine.

I then tried to check if that fixed it permanently. I closed LR4, removed the camera wire, took another picture, opened LR4, connected the camera and tried import and it gave teh same error as first reported.

I also have the same error message with my D90. This happened ever since I've used a different memory card, so that might be part of the problem. I know the card is good and the previews show up. After about 5 tries of closing both Lightroom and shutting down the camera it half-worked. It imported my Raw files but not my Jpegs.

Most people can't change their conneciton method. This solution is ridicilous. One thing I've noticed that I should mention again is for me one SD card imports without issues while I only seem to get these errors with my other SD card. The Panasonic imports fine but the Lexar imports only certain types of files and only after serveral attempts. I still think this is mainly a LR issue because other programs import the Lexar without issues.

It might be worth trying out different cards and see if you guys are still have the same problem.

First, I apologize for the troubles folks have been having with customer service. To be clear, this is a bug, and we're working on fixing it. Since it's a bug, the best that customer service will be able to do is offer you a workaround. Two known workarounds are:

1. Copy the photos from the camera to your hard drive, and then import from the hard drive.

2. Import using a card reader, rather than connecting the camera directly.

These are methods that you can use until we have provided an actual fix for the issue.

Second, I had suggested that changing your camera's connection method (assuming your camera offers such an option) might make a difference. But in fact, I think I was wrong about that, and it won't make any difference either way. If anyone on this thread is willing to do a little testing for me, however, I do have something else I'd like you to try.

In my tests, the import from the camera only failed if the camera had been set to shoot raw+jpeg. So, try the following:

1. Format the memory card in the camera (after having copied the pictures off of it, of course).

2. Set your camera to shoot only raw (NOT raw+jpeg).

3. Take one photo.

4. Connect the camera to your computer, and attempt to import into Lightroom from the camera.

Does it work? If it does, then try switching it back:

1. Format the memory card in your camera (after having copied the pictures off of it).

2. Set your camera to shoot raw+jpeg.

3. Take one photo.

4. Connect the camera to your computer and attempt to import into Lightroom from the camera.

Does it fail again? If so, then your findings will corroborate my findings, and that will be very helpful for us in tracking down this issue.

Lastly, for folks who are experiencing problems importing from a connected iPad, I would caution you that it is entirely possible that that is a completely separate problem, and it might be a good idea to start a separate thread for that issue.

Thanks for the confirmation, that's very helpful! So, we are actively working on fixing this problem, and I'll update this thread as I get more info. In the meantime, have Kobayashi buy you a card reader.

I tried and i got some different results. This was with Canon 5D Mark III on a Mac pro running the latest Mac OS.

With a new open of LR I tried import a raw file and it worked.

Then withot closing LR i did the format, change setting and new photo and tried import Raw+L JPG and it worked.

Then i tried closing LR and did a clean test with a new (after format again) Raw + L Jpeg and it failed.

At this i am forced to close LR as import is greyed out now.

Then i did try to have one Raw file first and then Raw + JPG. Again i formatted the card before trying.

I got failure again.

Since i had dual cards, I setup the camera to record Raw to CF and L JPG to SD. The import worked fine but it imported the two images as two separate images instead of treating as Raw + JPG as it should be treated!

Looks like the problem is with RAW + JPG only.

Is there any benefit in LR to shoot RAW + JPG? Does the preview render faster if you have JPGs? If not atleast then i go to shooting RAW on CF and JPG on SD and remove the SD from the camera before importing. This way LR is not affected and i have JPG for the quick preview in iPad which is what i needed it for.

@ Sravan: Thanks for the confirmation. Regarding performance, if a camera jpeg is available, Lightroom will show you that while rendering its own previews, so there might be a slight perceptual difference in performance. But Lightroom renders its own previews regardless, so any performance differences are going to be pretty minor.

This is what happened just now. Reformatted the card. Connected the cam and on import I got the dreaded message "No photos... to import. In preferneces chaged the setting for LR to handle JPGs as separate files. Restarted LR. Swiched cam on and off and lo behold everything got imported.

Except that I don't really wish to have bot file format cluttering up my visible library.

I do hope this bug will get fixed really soon. Why can't the import code from LR3 be reused?

Import to LR 4.0 failes under Windows 7 64 Bit from SSD card and HDD. It woked first time last week with stop during the import process (processing of previws) but could restarted by mouse klick. Now LR freezes after switching to Catalogue page. Import of RAW (Panasonic/Leica) with converting to DNG.

@ SingerGeza: The Fuij X10 will shoot just raw, just jpeg, or raw+jpeg. See page 55 of your X10 user manual.

@ LJBlakbird: Sounds like a completely separate issue. I would suggest reinstalling. Please start a new thread if necessary.

@ drotto: Also sounds like a completely separate issue. Not sure what to suggest, would need more info. Try usual steps of throwing out preferences, uninstalling and reinstalling application, etc. Please start a new thread if necessary.

First of all, I stand corrected - one can shoot RAW only with the Fuji X10. Thanks Ben.

I can confirm that LR4 can import the RAW files directly from the cam. That would be good news except, I do actually like to have both RAW and JPG formats.

Also I've noticed - as expected - that in the absence of the JPGs the 1:1 preview generation does add a very noticable lag.

PS - as soon as I enabled RAW+JPG the import from the cam failed. However, when I turned RAW off and thus recorded JPG only it worked fine. Therefore it appears that the problem is caused by the two formats being present.

I am able to re-confirm that if LR4 has "treat JPGs as separate files..." turned on then it can do the import to the detriment of clarity within the catalog.