Privacy and Security Policy

Please find below details of how we protect your security and privacy.

Our policy

Mane UK Limited is committed to protecting any information we collect from you and which we may use to enhance your experience of using www.Maneuk.com or from placing an order with us.

We also outline the security measures we take to protect your details once you have given them to us. You can then make informed choices about the personal information you provide when you purchase from us. If at any time you wish us to delete your details from our systems, then please simply contact us and we will be happy to oblige.

info@maneuk.com

How we collect and store your data

When you buy goods and services from us we record and store your details that you share with us to ensure that we can for example:

be certain that any orders you have placed can be processed to completion

contact you in emergencies, such as an urgent product recall

deal with any financial queries

This data will not be used to send marketing offers unless you have requested to be added to our mailing lists. If you are already on our mailing list, you can unsubscribe at any time via the emails we send or by contacting us at:

info@maneuk.com

The email addresses on our newsletter database are stored with MailChimp and are subject to the MailChimp Privacy Policy.

Your details from orders are stored on a standalone computer server in our London head office that is not connected to the internet.

We do not store any financial data. This is held by Paypal for all online purchases. For orders by credit card over the phone or via email – once the card is processed we do not keep a record of your card details and so will ask you for it every time you order by phone or email.

If you order from our web site – your order details (not financial) are stored on the web site server for up to 6 months. After 6 months the record of your order is deleted from the web site server.

Ordering online

Ordering online using your credit card details is just as safe as ordering goods over the telephone, if not more so. Maneuk.com has been issued with a Secure Server Digital Certificate. Furthermore, all credit/debit card payments are securely handled by industry-leading payment processor Paypal and are never stored on the Mane UK website. All Paypal transactions are subject to the Paypal Privacy Policy.

Data Sharing

The only companies that we share your data with are our delivery/courier companies who deliver your order and Paypal if they process your order payment on line. All Paypal transactions are subject to the Paypal Privacy Policy.

We do not, and will not in the future, share your personal information with any other third parties.

Cookies

A ‘cookie’ is a file in your web browser that enables us to recognise your computer when you visit the site.

The tool is used by many websites to help collect information, such as how many people visit and return to the site, what products are being bought, and to make certain parts of the site function properly.

Like other retailers we use ‘cookies’ to allow us to fill in our login fields with your email address, once you have registered. This is to enable customers to login to our site more quickly and easily when you make future visits to www.Maneuk.com.

If you are using another person’s computer to login to our site (eg in an internet cafe or a colleague’s computer at work) then it’s possible your email address will display in the login field to a subsequent user of our site. We therefore advise customers to clear ‘cookies’ stored by the web browser when using another person’s machine in order to prevent this from happening. The option to do this is normally found within the Tools dropdown menu at the top of the browser window.

If you have ‘disabled’ the cookies file in your browser, you may experience technical problems with some parts of the site (for example products you have placed in your basket may be lost.)