TERMS AND CONDITIONS

Terms and Conditions

Our Terms and Conditions will apply to all transactions on this site and are intended to follow the guidelines set out in the DTI’s Distance Selling regulations (2000). They do not affect your statutory rights.

Our terms and conditions may change at any time. Changes will take effect on the date they are published on the site (see the date at the top of this page). Before placing an order you will be asked to read and accept these terms and conditions.

The Contract

At various stages throughout the ordering process and before finally submitting your order you will have an opportunity to check and correct any input errors.

Alternatively, we may decline all or part of your order for any reason, in which case our second email will tell you so.

Prices and Payment

All prices and charges are shown in UK pounds sterling and exclude delivery charges (for details see ‘Delivery’ below).

The total cost of your order will be the price of the products you order plus the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order.

We make every effort to ensure that all information on this site is accurate. However errors can occur, if we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.

We accept payment by Mastercard, Visa, Delta and Switch. Payment is deducted when an order is submitted.

Deposits and Installments (for all Web or Gallery Sales)

A non-refundable deposit of 10% of the purchase price is required to secure a purchase of artwork if the payment cannot be made in full.
For a commissioned piece of work a deposit of 50% is required.
The balance payable in full is required 30 days after the deposit has been taken, and all payments prior to this balance being paid are seen as an additional deposit until the balance is paid in full. Failure to pay the balance will forfeit any deposit or payments made.

Delivery

We will try to process all orders so you receive them within 7 days. If for any circumstance an order cannot be processed within this time, we will notify you with the option of a full refund.

All products are delivered either by courier or by post, depending on their size and value.

We may deliver the Goods to you by separate instalments. In such cases We will endeavour to co-ordinate the separate deliveries as much as possible.

All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox).

Please open all deliveries immediately, any omissions or errors must be reported within three working days.

Our courier will attempt to deliver your goods next working day (see above schedule) if you are not there to sign for the goods a calling card will be left at the delivery address, this card contains the contact details and area map for the nearest courier depot. If you do not contact the courier depot delivery will be attempted the following working day. At this point if you are not at the address to sign, the goods will be held at the courier depot until you contact them. If you request a re-delivery you will be charged a further postage charge, if you collect the goods there is no surcharge.

We encourage you to contact the the courier ASAP, failure to contact the courier within 5 working days of the first delivery attempt will result in the goods being returned to us. In this instance your payment card will be surcharged with 10 to cover the cost of returning the goods to us.

Any orders which are requested to be picked up in store or the ‘Local Pick Up’ option must be collected within 30 days of ordering. Failure to collect within this time with forfeit the goods back to the gallery. If contact is made with the gallery and extenuated circumstances are explained, this 30 day rule may be waived. However if no contact is made with the gallery within 30 days, the rule will remain and the goods will be forfeited.

Delivery Charges

We make every effort to keep our delivery charges as low as possible. Our charge depends on the type of product ordered and will always be confirmed before final checkout.

You will only pay one delivery charge, irrespective of the number of products ordered (subject to weight and insurance valuation limits). If you order two or more products which fall into different categories, the higher charge will apply.

Delivery Times

We will try to process all orders so you receive them within 7 days. If for any circumstance an order cannot be processed within this time, we will notify you with the option of a full refund

IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay. Please allow extra days for deliveries to remote postcodes.

Cancellation & Returns for all Web or Gallery Sales – You can cancel your purchase at any time before or up to 7 days after paying a deposit by notifying us by telephone, in person or in writing, in this case we would be happy to offer an exchange of goods or offer a credit note towards another purchase of work to be used within 6 months of the credit given. Failure to do so up to 7 days after deposit paid will result in the forfeiting of all monies paid regardless of notice given.
Your product must be complete, and in ‘as new’ condition as you received it in.
You will receive a full refund, and the cancellation is free of charge provided you inform us that you intend to cancel within this 7 day period and return the goods within a reasonable period of time.

We cannot cancel your purchase when:

You are unable to provide proof of purchase

The goods have been damaged since delivery

The purchase was made over 30 days prior

Cancellation by us

We reserve the right to cancel the Contract between us if:
We or Our suppliers have insufficient stock to deliver the Goods You have ordered or such Goods have been discontinued;
One or more of the Goods You ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If We do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of Your order. We will not be liable to pay any additional compensation for disappointment suffered.

Returns

The below refers to all online and in store sales:

If there is a fault with your product we will normally offer a prompt repair, exchange or refund (at our discretion). Under normal circumstances we will offer you the choice of an exchange.

When returning products you are advised to use an insured parcel service which requires a signature on delivery as we will not be held responsible for products lost or damaged in transit.

We are not required to accept return beyond the return window of 30 days.If refunded at our discretion, a restocking fee of 15% will be charged.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS

Data Protection and Privacy

This version was last updated on 23/05/2018 in accordance to reflect the new General Data Protection Regulation (GDPR) that is in effect from 25th May 2018

Personal data we may collect through the following ways:

Identity and Contact Data including first name, last name, title, billing address, delivery address, email address, telephone numbers when entering into a contract of purchase.

Transaction Data details of payments to and from you, details of products you have purchased from us. We do not store payment information.

To deliver the best possible web experience, we collect analytical data including time zone setting and location, and what type of device you use to access our website.

Profile Data including purchases or orders made by you, your interests and any preferences.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to direct marketing communications to you via email.

From time to time we may use your details to inform you of exhibitions etc via email. if you do not wish to receive any communications, please indicate this when placing your order.

When you unsubscribe to our marketing emails, your email address is not saved and is deleted.

We may share information about fraudulent or potentially fraudulent activity in our premises or systems. This may include sharing data about individuals with law enforcement bodies.

We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

In order to protect your privacy we will:

Only provide the information necessary to perform their specific services.

Only use your data for the exact purpose we specify in our contract with them.

Work closely with them to ensure their privacy is respected and protected at all times.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

The security of your personal data is very important to us and we are committed to treating it with the utmost care, taking all appropriate steps to protect it. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. Access to your personal data is password-protected.

We secure access to all transactional areas of our websites and apps using ‘https’ technology.

We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Our Website

The StolenSpace Gallery and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

All images displayed on the website are provided for guidance only and are not always an exact match to the goods which will be supplied.

You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

General

These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

These terms and conditions only cover the StolenSpace website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to direct marketing communications to you via email.

From time to time we may use your details to inform you of exhibitions etc via email. if you do not wish to receive any communications, please indicate this when placing your order.

When you unsubscribe to our marketing emails, your email address is not saved and is deleted.

We may share information about fraudulent or potentially fraudulent activity in our premises or systems. This may include sharing data about individuals with law enforcement bodies.

We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

In order to protect your privacy we will:

Only provide the information necessary to perform their specific services.

Only use your data for the exact purpose we specify in our contract with them.

Work closely with them to ensure their privacy is respected and protected at all times.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

The security of your personal data is very important to us and we are committed to treating it with the utmost care, taking all appropriate steps to protect it. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. Access to your personal data is password-protected.

We secure access to all transactional areas of our websites and apps using ‘https’ technology.

We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.