Terms & Conditions

Last updated on 27th May 2020.

Please read the information below carefully. This is where we explain what you agree to by purchasing a ticket for the festival, including conditions of entry to site and site rules, use of images, terms and deadlines of our deposit scheme. Terms and conditions do not affect your statutory rights.

We may amend these Terms & Conditions from time to time. You should check the website from time to time to review the then current Terms & Conditions, as they are binding on you. Certain provisions of these Terms & Conditions may be superseded by expressly designated legal notices or terms: (a) located on particular pages at the website; or (b) notified to you, from time to time.

TICKETS – GENERAL INFORMATION

The Ticket Sellers (TTS) are our sole ticket and resale agent. No other body is authorised to sell or resell tickets. Tickets will not be valid unless purchased from TTS.

24hr line: 0121 472 6688

www.theticketsellers.co.uk

All tickets to ‘Shambala Festival’ available from TTS are sold as personal and revocable licenses on behalf of Kambe Events Ltd. Kambe Events Ltd reserves the right to change all, or any, arrangements concerning Shambala Festival without notice, nor with any obligation whatsoever to refund.

The purchase of tickets and subsequent entry onto the event site constitutes an acceptance by the purchaser and entrants of these terms and conditions, and implies an undertaking on the part of those to observe them.

In the event of any breach of these terms & conditions, Kambe Events Ltd, it’s staff and agents reserves the right, to cancel tickets, to refuse admission, to remove the holder, or to confiscate offending articles, as the case may be, and in any case, to retain any monies paid for the relevant ticket(s).

Ticket(s) purchased will be confirmed via email on the day of purchase. All e-tickets (and any applicable routing passes associated with the purchase of vehicle tickets) will be sent by email before the 9th of August 2021. If there is a change of email address subsequent to ticket purchase, it is the purchaser’s responsibility to update their account details with the ticket agent, to ensure receipt of e-tickets.

Kambe Events Ltd reserves the right to refuse admission, charge additional surcharges if the incorrect ticket has been purchased and may conduct security searches of person and belongings on entry to the event to meet our duty of care and licensing conditions.

Kambe Events Ltd reserves the right to cancel tickets purchased for any reason.

SHAMBALA 2020 CANCELLATION AND TICKET TRANSFER

Following the cancellation of 2020’s event due to the Covid-19 pandemic, all customers have until the 31st of July to decide to transfer their tickets to 2021, or relinquish them and claim a refund (less booking fees). The dates for Shambala 2021 have been confirmed as Thursday 26th of August to Sunday the 29th of August.

All ticket buyers will receive an email from TTS guiding them through the process. As part of the transfer process all Shambala Superstar additions, Partial Refunds and other discretionary donations are non-refundable. They are not classed as tickets, nor does Kambe Events have any obligation to provide reward or service for them.

If after email communication and a SMS text reminder customers take no action by the 31st of July 2020 all tickets will be automatically refunded.

Any tickets transferred from the cancelled 2020 event to Shambala Festival 2021 will be governed by these updated terms and conditions. All completed 2020 instalment plan tickets transferred forward will be deemed as standard adult tickets and thus be excluded from the normal non-refundable status of instalment tickets.

All entrants to Shambala Festival 2021, inclusive of any transferred tickets from the cancelled 2020 event, must be within the correct age bracket of any tickets presented at the gates.

Any remaining tickets available for Shambala Festival 2021 are expected to go on sale in October 2020. The 2021 pricing structure will be confirmed ahead of any release of 2021 tickets.

Prices are inclusive of outward and return journeys, to and from the designated departure points.

Birmingham £22.00 (15+) Child £11.00 (0-14 inclusive)

Sheffield £24.00 (15+) Child £12.00 (0-14 inclusive)

London £28.00 (15+) Child £14.00 (0-14 inclusive)

Bristol £30.00 (15+) Child £15.00 (0-14 inclusive)

Brighton £32.00 (15+) Child £16.00 (0-14 inclusive)

Manchester £28.00 (15+) Child £14.00 (0-14 inclusive)

Shambala Red Fox Cycling Guided Ride Tickets:

(Kambe Events Ltd / Shambala Festival are acting as a disclosed agent for all guided ride tickets that are provided by Red Fox Cycling. Please see their website for more information and full terms & conditions).

All prices include P&P and all items will be despatched ahead of Shambala 2020 – unless otherwise stated at the point of sale.

Shambala 20 year Anniversary Souvenir Program – Bumper Edition £12.95

Shambala 500ml Water Bottle £14.50

Shambala 750ml Water Bottle £16.50

Shambala 14Oz Reusable Ecoffee Cup £14.50

Shambala Hoodie £39.50

Shambala Calendar £tbc

Recycling Bond Deposit

One £10 bond applied to all orders which include an adult ticket(s) – see below for full information

TICKET TERMS AND CONDITIONS

General

All types of adult tickets at all Tiers are available as “instalment” ticket – see below.

All ticket prices stated are “face value” amounts and some ticket types are subject to agent booking fees applied by TheTicketSellers.

Linked ticket rules apply and some ticket types can only be bought in conjunction with others.

Compulsory additional charges apply to car and campervan passes, in the form of a donation to Ecolibrium to balance carbon emissions.

Names on Tickets

In order to help prevent fraudulent activity all types of tickets must be named as part of the booking process.

It is essential attendees supply unique details for each person ticket – ID will be checked upon arrival to site.

An email address, phone number and name for every person attending is required.

In the case of Child tickets and Under 5s tickets the minors name should be entered, but it is acceptable for parents / guardians on site to use their email address and phone number.

Teen tickets must have unique details.

Ancillary tickets must also be assigned to an individual name and contact, but it is expected and acceptable to repeat details from other person tickets in your order.

Once you have entered your “names on tickets” all details are editable by logging into your TTS account up to the point of redemption of any particular e-ticket.

Adult Tickets

Tier 1 Adult tickets are restricted to a maximum of 2 per unique purchaser.

Tier 2 Adult tickets are restricted to a maximum of 4 per unique purchaser.

Tier 3 Adult tickets are restricted to a maximum of 6 per unique purchaser.

Instalment Tickets

Instalment plans on all Tiers and all types of adult tickets (Cyclist and Shambala Express included) are available.

These tickets are non-refundable and strict terms and conditions apply, please read carefully before purchasing.

An initial down payment is required, followed by 2 further payments on the 3rd of March and 3rd of June.

Amounts vary depending on the specific ticket – see ticket descriptions for details.

Instalment plans are automated. You buy the initial ticket with future payments deducted from your nominated account at on the specified dates.

You must keep your card and email details up to date in your TTS account.

It is your responsibility to validate the robot@theticketsellers.co.uk send address in your email account so you receive notifications.

If there are insufficient funds in your nominated account and an instalment is missed, you will have defaulted on the terms, and the banking facility is also automatically and permanently terminated (this is beyond Kambe’s, or our ticket agents control)

If the payment terms are defaulted an email with a link to pay the full remaining balance will be sent, which you must do within 14 days.

If you do not fulfil the payment plan, or pay the balance in full if you default, all prior payments are non-refundable and your ticket(s) will be voided.

Shambala Express Packages

The Shambala Express Adult tickets offer a £20 saving, but must be purchased in conjunction with a Shambala Express coach tickets.

The discounted adult ticket is offered for coach travellers only and you must arrive on a Shambala Express coach.

Shambala Express Adult tickets can not be used or bought in conjunction with train station shuttle services.

It is expected that Shambala Express travellers will be able to carry all their luggage personally. Luggage space is limited and our coach stewards will refuse excessive baggage.

If a Shambala ticket holder does not arrive to the festival on the coach, right of admission may be refused, or a surcharge applied at the gate.

See further coach information below and on the main website travel pages.

Red Fox Cyclist Tickets

The Red Fox cyclist tickets offer a £20 saving on Adult tickets, but must be purchased in conjunction with booking a Red Fox Cycling guided ride to Shambala.

You must arrive to site on your bike, with the Red Fox tour and bring proof of your tour booking to the event.

If a cyclist ticket holder does not arrive to the festival as above, right of admission will be refused.

Although tickets are booked via the Shambala website Kambe Events (Shambala Festival) are acting only as an agent for Red Fox Cycling and all guided ride tickets. All responsibility and liability for the rides rests with Red Fox Cycling. Further information on the company and the guided cycle rides is available on their website.

Kambe Events Ltd / Shambala Festival are acting as a disclosed agent for the principal Red Fox Cycling. Please see there website for more information and full terms & conditions.

Eligibility for a PA Ticket does not entitle purchasers to a space in the Accessible Camping Area (ACA).

The ACA is provided for those with mobility and/or other specific needs. Spaces must be booked in advance by 1st August using the application form HERE.

Spaces are limited, are issued on needs based assessment and on a first come first served basis.

Any eligible persons wanting to bring a camper-van, or caravan, to the Accessible Camping Area must purchase the appropriate Accessible Camper Van Pitch ticket

Free coach travel is available for PAs accompanying attendees on the coach with PIP, DLA middle or higher rate allowances and those with a CredAbility Access Card and a recognised Assistance Dog ID Card. Must be booked via TheTicketSellers on 01214726688.

Teen Tickets

Teen tickets are valid for ages 15 to 17 inclusive ONLY.

Ages are applicable on the opening day of the event in any given year.

The lead adult purchaser is the assumed guardian and responsible adult for any under 18’s they purchase tickets for.

Proof of age will be required at the gate on entry – see below for accepted ID.

Teen tickets may only be purchased with/in addition to an existing order of adult tickets, by an adult of 30 years or older.

A maximum of 2 Teen tickets (and or a total of 3 minors under 18) per qualifying adult may be purchased.

All teens must be accompanied by their associated guardian / adult on the ticket system, upon entry to the festival.

Child Tickets

Child tickets are valid for ages 5 to 14 inclusive. Ages are applicable on the opening day of the event in any given year.

The lead adult purchaser is the assumed guardian and responsible adult for any under 18’s they purchase tickets for.

Proof of age may be required on entry – see below for accepted ID

Child tickets may only be purchased with/in addition to an existing order of adult tickets, by an adult of 21 years or older.

A maximum of 3 Child tickets (or 2 Teen tickets) per qualifying adult may be purchased.

All children must be accompanied by their associated guardian/adult on the ticket system upon entry to the festival.

Under 5yrs Tickets

Under 5’s tickets are valid for ages 0-4yrs inclusive. Ages are applicable on the opening day of the event in any given year.

Under 5’s tickets must be booked and registered in advance.

Loco Parentis

In case of emergency we need to ensure that we are able to care for under 18’s in their best interests and that may require us to take action immediately, for example medical treatment for a minor. Treatment may require permission from a legal guardian.

It is the lead ticket purchaser’s responsibility for all tickets purchased for those aged under 18, to ensure that a person is identified as the responsible adult via the ticket system. This is done by associating the responsible adult for each under 18 ticket in the order, during the process of adding names and contact information to tickets, and the responsible guardian must:

a) be ‘loco parentis’ for that child whilst at the festival site (this means they are legally entitled to make decisions for that child) in emergencies.

b) have been given permission by the legal guardian of the child to act as loco parentis in emergencies.

c) Be available throughout the festival on the phone number provided on the ticket system.

You agree to these conditions as part of the ticket buying process.

Proof Of Age

All age conditions, on all ticket types apply to the day of opening of Shambala Festival, not the date of ticket purchase. Photographic proof of identification may be required and must be either Drivers License, Passport, or part of the PASS Scheme – www.pass-scheme.org.uk

Admission may be refused, or surcharges applied, if you arrive at the event with tickets of the wrong age bracket for the holder.

All departures to site are on the Thursday of the event opening, with morning departures from all points and selected afternoon departures.

It is the purchaser’s responsibility to ensure they have booked the correct departure point and time.

All coaches return from site to their departure points on the Monday after the festival – you are requested to be at the departure point 30 minutes prior to departure.

Refunds will not be made if you miss your departure on either leg of the journey, nor does Shambala or Kambe Events Ltd have any obligation to secure alternate travel.

Please pack sensibly. You must be able to carry your luggage in one go. No trolleys, wheelbarrows, prohibited items, slabs of beer, bikes kitchen sinks etc! You may be asked by coach staff and stewards to leave luggage behind.

RECYCLING BOND DEPOSIT TICKETS

Each adult ticket booking will incur a £10 refundable Recycling Deposit – regardless of how many people tickets are within the order.

The Recycling Deposit is refundable onsite in exchange for a bag of recycling and at the designated Recycling Exchange.

Either £10 in cash or a Festival Pack, if you sort your own recycling, or £5 if you ‘drop and go’, may be redeemed onsite.

Please note that bags with recyclable and non-recyclable waste mixed will not be accepted. Instructions on recyclable waste can be found on the website, the festival program, and on the waste bags.

Those who do not redeem their deposit onsite will forfeit their deposit. It is the ticket holders’ responsibility to be aware of the opening times of the recycling centre, and deposits can only be redeemed onsite by taking the actions outlined above.

CANCELLATION, MISUSE AND REFUNDS

Although we will do our best to keep you informed of any cancellation, it is the ticket holders’ responsibility to establish whether an event has been cancelled and the date and time of any rearranged event.

Kambe Events Ltd has no obligation to refund any monies or exchange tickets should the programme be altered, or varied, for any reason.

Tickets are sold “subject to license” approval.

In the event of the unforeseen cancellation of the event, tickets may be transferable to a future event.

Only tickets bought via the official website and issued via our official agent are valid. Avoid disappointment and fraud – please do not buy or sell tickets from anywhere else (forums, eBay, Viagogo, Gum Tree etc).

Tickets may not be transferred or re-sold except via official ticket agent channels (TheTicketsSellers).

If tickets are found to have been listed, re-sold or transferred for profit, or commercial gain on any unofficial platform (for example being sold on eBay for more than the original face value), by anyone other than Kambe Events Ltd and their ticket agent TTS, they will be voided, the holder refused entry and all tickets in the purchasers order will automatically become non-refundable.

Under normal circumstances all Shambala Festival tickets are refundable up to 4 weeks ahead of the opening date of the event, excepting those knowingly sold as non refundable e.g. instalment plan tickets.

Any refunds are face value (i.e. less booking and transaction fees).

All refunds may be subject to £5 administration charge (per order), applied and retained by our ticket agent.

Refunds within 4 weeks of the opening date of the event are discretionary and Kambe Events Ltd reserves the right to refuse.

All ticket and refund enquiries must be directed to the official ticket agent from whom tickets were purchased. The Ticket Sellers (08448700000 / theticketsellers.co.uk)

Kambe Events Ltd is unable to accept any liability to replace any tickets lost, stolen, damaged or unauthorised use of e-ticket codes resulting from the sharing, deliberate or accidental, of e-codes by purchasers, after they have been received. NB. Once an e-ticket is used or ‘spent’, it becomes invalid and any further persons attempting to use the e-code will be refused entry.

If an event of Force Majeure occurs which is outside the reasonable control of Kambe Events Ltd, Kambe Events Ltd shall notify the [other party / ticketholder] specifying the nature, cause and likely effect of the Force Majeure event. Kambe Events Ltd will not be deemed to be in breach of this Agreement (including cancelling the event) where such breach or failure to perform is as a result of a Force Majeure event.“Force Majeure” means: (a) any cause preventing the Kambe Events Ltd from hosting or staging the Event (in whole or part) or otherwise from entering the festival grounds due to any unavailability of the festival grounds or any actions or omissions of the festival grounds’ owner; and/or (b) where the following occurs or there exists a real likelihood or material threat of the following occurring: any other event, act, statute rule regulation or act of any government or any other legally constituted authority, non-happening, omission or accident (including without limitation fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters acts of God, war (whether declared or not), threat of or preparation for war, terrorist activity, failure of public utilities or civil commotion, royal demise) beyond Kambe Events Ltd’s reasonable control.

SITE RULES

Site rules must be observed at all times. Site rules apply to all areas of the event including campsites and carparks.

They also include any published information (via email or on the website) such as Campsite Fire Rules (see info page on the website), personal conduct guidance i.e. acceptable noise levels and management of waste.

We reserve the right to eject individuals or groups, for the contravention of these site rules, or for any reason whatsoever at the discretion of Kambe Events staff, via the on site evictions process.

A valid ticket in an individuals name, corresponding to the correct associated wristband must be worn by all patrons, public, crew and performer. Personal identification must be shown on request.

Anti-social, abusive, violent, threatening or predatory behaviours will not be tolerated. Eviction is at the discretion of Kambe Events Ltd and its staff team.

Shambala Festival and Kambe Events Ltd have a no drugs policy and reserves the right to search and eject anyone suspected of taking illegal substances or infringement of this policy. Our eviction policy also includes the use of nitrous oxide.

Any form of criminality will result in eviction, reporting to the police and any other relevant authorities. This includes theft and criminal damage, such as tagging or vandalism on site.

No glass is permitted on the festival site for safety reasons. Searches willbe carried out on entry. Any items which are not allowed into the event should be left in the owners car and not brought into the festival. Glass identified during searches on entry will be confiscated and forfeited – this included foodstuffs.

You may bring limited amounts of alcohol to site. Per adult the limit is up to 8 cans of beer / cider per person OR 1 litres of wine (no glass) OR half a litre of spirits. Excess alcohol will be confiscated and forfeited.

Smoking is not permitted in enclosed public spaces or buildings including toilets, tents and venues. This includes e-cigs/vaping.

Fires are permitted in campsites if off the ground, and are responsibly managed as per guidance issued. Fires are not permitted in any car parks or entertainment areas.

No animals may not be brought anywhere on site. (Registered guide dogs are an exception to this rule).

The use of drones or similar equipment for any reason is prohibited on or near the event without written permission from Kambe Events Ltd.

Non-personal / Excessive amounts of alcohol – per adult 8 cans of beer / cider per person OR 1 litres of wine (no glass) OR half a litre of spirits is allowed.

Any items with an intention to retail without prior arrangement.

Nitrous oxide

Sound Systems [without prior written approval from the Festival]

Unauthorised goods with any Shambala logo or branding

Body piercing equipment

Candle flares [without written approval from the Markets Manager]

Floating / sky lanterns

Fireworks

Generators

Lasers

Drones or other airborne apparatus

Gas bottles larger than 2.7 kg

Other

All attendees must adhere to the rules and regulations of the venue, the event organisers (Kambe Events Ltd) and of Shambala Festival.

It is possible that exposure to loud music may cause damage to hearing, please bring your own ear protection.

Please be aware that lighting effects including strobe lighting may be used.

It is the responsibility of attendees to check gate opening and closing times – which may change without notice. Ticket holders will not be admitted outside of these times.

Re-entry of campervan vehicles is not permitted.

Kambe Events bears no responsibility, nor can it refund any train tickets purchased by attendees via our Loco2 link. All arrangements are external and any dispute solely between purchaser and Loco2.

Re-entry of persons is subject to our exit and re-entry system, and re-entry is at the discretion of Kambe Events Ltd and its staff.

Kambe Events Ltd, Shambala Festival and our official agents can accept no responsibility for any personal property. Please do not bring unnecessary valuable items or excessive amounts of cash, as card payments are available on our bars and ATMs are on site.

Our photographers and videographers will be on site, capturing images and video recordings of the festival, including the audience. The audience has no rights to these images, and Kambe Events Ltd or any authorised third party is entitled to free use of these images and recordings in any reasonable manner without claim.

We store your personal data when purchasing tickets. This data will be treated in accordance with our Privacy Policy and Data Protection Policy (available on request) and will not, unless we are legally compelled, be given to any third party. We may contact you with Shambala and Kambe related news and information.

Terms and conditions are subject to change at any time. We encourage you to review regularly for any changes.

ROAR – Right of admission reserved by Kambe Events Ltd and Shambala Festival at all times.

All of these terms and conditions are governed by English law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

Shambala’s Nudity Policy

Shambala’s policy on nudity aims to balance a supportive approach to an individual’s wish to feel free and safe to choose to be without clothes, and wider considerations about everyone’s comfort and safety. Shambala considers public nudity of a non-sexual manner to be natural. We welcome respectful [adult] nudity in the campsites and main outdoor festival areas in daylight hours, and of course in the Sauna and Spa areas at all times. As part of our general approach to sexual safety, and a commitment to ensuring everyone’s comfort, nudity is not permitted in indoor venues (other than activities such as talks or workshops where attendees are predominantly seated) or dense crowds due to the anonymity these environments provide for those who may not be acting respectfully or within the law. Adult nudity is not permitted in the Children’s field (Playtopia) and Woodland Tribe Area’s.

Shambala’s Inclusivity Policy

We want Shambala to be a safer space and strongly believe that everybody has the right to enjoy the festival experience free from harassment, microaggressions, abuse or intimidation. We are committed to ensuring that Shambala is an inclusive space for communities targeted by discrimination such as racism, sexism, transphobia, ableism and homophobia. We welcome feedback on how we can improve on these efforts. Every person who comes to Shambala, be it crew, artists or audience has a shared responsibility to oppose discriminatory behaviours and promote inclusivity. This is a community and every body is welcome.

TERMS & CONDITIONS FOR SHAMBALA SPRINGS

The Shambala Springs spa area is operated in it’s entirety by an independent supplier (Moon Spa) trading as Shambala Springs. Full T&Cs for the Springs can be found at point of sale.

TERMS & CONDITIONS FOR BEES CRECHE

Bees Creche are the agent providing creche services at Shambala. The Bee’s Creche terms and conditions of ticket purchase are:

No refunds will be given out at the festival. If you have booked a session and then realised your child cannot attend, notify us (Bees Creche) 24 hours before, so we can attempt to refill that place. If we are able to fill your place, we will contact you to confirm a refund within two weeks of the festival ending. This does not apply in the case of the late collection of a child as set out in the Bee’s Creche Terms of Use (here), when any future sessions booked would be voided and nonrefundable. Refunds are subject to a £5 administration fee which will be deducted from any money refunded. Under no conditions will there be part refunds.

TERMS & CONDITIONS FOR BUSH CAMP

Chris Holland is the agent providing Bush Camp for Shambala. Shambala cannot accept any responsibility for your child whilst under the care of Chris Holland. Bush Camp’s ticket purchase terms and conditions are as follows:

Bookings are made on a first come first serve basis on receipt of booking & consent form and payment.

Refunds can only be given if we (Bush Camp) are able to refill the booking. Requests for refunds must be 14 days before Bush Camp starts.

Refunds cannot be given if your child is returned to you during the camp for any reason.

You must be contactable for the duration of the bush camp by mobile phone.

In the unlikely event your child must be returned to site and you are un-contactable, your child will be handed to the lost child team on the festival site until we are able to gain contact.