Quality Assurance Manager

Job Location
US-CA-San Diego

Job ID

18-8740

Type

Regular Hire

Company Overview

Mitchell International, Inc. is a leading provider of information and workflow solutions to the Property & Casualty Claims Industry and their supply chain partners. We solve interesting and complex problems that directly affect the customers our clients serve. We are constantly adapting to stay on the forefront of emerging technologies and we work diligently to maintain our position as a thought leader within our industry.

Mitchell's Technology Enabled Services program offers a variety of solutions for insurance carriers, third-party administrators and employers. We recommend an integrated suite of solutions that include utilization review and case management with a focus on managing total claims costs.

Job Description

Mitchell’s TES Quality Assurance Manager is responsible for strategic, tactical, and operational quality auditing. The Quality Assurance Manager will work closely with business unit leaders, managers, vendor partners and production teams to define and implement strategies to guarantee the quality of our software and operations. This individual will set up best-in-class operations while leading and managing a team of highly-motivated QA Analysts that will guarantee results and operate in weekly delivery cycles. This person is accountable for client confidence, production accuracy, and the relationship between the QA organization, vendor partners, and technology partners. This role typically involves extensive interaction with Workforce Management, Implementation Services, Customer Service, TES Clients, and Service Operations teams, as well as Service Operations vendor partners. Additional duties include:

DUTIES AND RESPONSIBILITIES

Own the Quality Audit delivery program, including all functions related to quality auditing and quality control

Excellent verbal and written communication skills with the ability to present and explain complex information clearly.

Mitchell International, an equal opportunity employer, values the diversity of our workforce and the knowledge of our people. Mitchell will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.