Its almost assumed among health care patients that the time they made their doctor’s appointment for isn’t anywhere near the time that they’ll actually be seen. Long wait times can be frustrating and stressful, causing people to take a large chunk out of their busy schedules. It can cause some to not want to see the doctor all together.

However, Arrowhead Health Centers is changing that. Their commitment to see patients within 15 minutes of their scheduled appointment time has been very successful, leading to empty waiting room lobbies. [Read more…]