IronRidge warrants each Mounting Structure to be free from defects in materials and workmanship for ten years from the date of first purchase when installed properly and used for the purpose for which it is designed. The warranty covers the replacement cost of parts to repair the product to proper working condition. Transportation and incidental costs associated with warranty items are not reimbursable. The warranty does not cover normal wear, or damage resulting from misuse, abuse, improper installation, negligence, or accident. Furthermore, it does not cover units that have been altered, modified or repaired without written authorization from the manufacturer or its authorized presentative, or units used in a manner or for a purpose other than that specified by the manufacturer. IronRidge’ entire liability and your exclusive remedy, whether in contract, tort or otherwise, for any claim related to or arising out of breach of the warranty covering the Mounting Structures shall be correction of defects by repair, replacement, or credit, at IronRidge’s discretion. Refurbished Mounting Structures may be used to repair or replace the Mounting Structures.

Cancellation Policy:

Cancelled purchase orders will be subject to a cancellation fee that includes the price of labor and materials attributed to that P.O. up to the date of cancellation or 15% of the order, whichever is higher. If an order contains custom parts, the entire order is non-refundable. Orders canceled after 24 hours of placement will be subject to an additional 15% materials cancellation fee.

Return Policy:

Shipments older than 30 days are not eligible for return credit. IronRidge will require a 20% re-stocking fee on all returns, except in cases where a defective product is determined to be the reason for the return. Credit will only be given to returns that are shipped prepaid and arrive at IronRidge in re-saleable condition; no returns will be accepted without a return merchandise authorization (RMA) number obtained via phone or e-mail from our customer service team prior to shipment.

True solar south and magnetic south vary depending on where you are on the globe. Be sure to orient your solar panel mounts as close to solar south as possible. To find out how far off your magnetic south is from solar south check out <a href="http://www.ngdc.noaa.gov/geomagmodels/struts/calcDeclination" target="_blank">NOAA's handy calculator</a>.