Withdrawal Policy

The Withdrawal Policy clarifies the requirements and procedures for any requested withdrawals. Should there be any discrepancy with the Terms and Conditions, the Terms and Conditions shall supersede this Policy.

Documentation

Before processing your first withdrawal request, we are required to verify certain documentation. You will receive an email from our support team identifying the specific documentation needed to complete your withdrawal.

Here are the types of documentation you may be requested to provide:

Upload a selfie of yourself holding your Personal ID, Passport or Driving License. In your Selfie ID, your whole face needs to be visible and the whole ID, Passport or Driving License needs to be visible and readable.

Photographic ID:

The photograph page of a valid Passport, Driving License or National ID card. Your name, photograph and signature must be clearly visible.

Utility Bill:

A recent utility bill, such as an electricity or phone bill. The bill must include your name and address as registered on your account, and must be less than 3 months old.

Online utility bills cannot be accepted as proof of address. We only accept scans of hard copy Utility Bills such as electricity or water bill which are not older than 3 months.

Proof of ownership of the deposit and withdrawal accounts:

Credit or debit cards: Front and back of the card used for the deposit. Please let visible only the first 6 digits and the last 4 of the front and also block out the 3 digit security code on the back of the credit card. The card must be signed.

We can also request a selfie holding your credit card in your hand covered the midle digits of the card with your fingers.

Skrill/MoneyBookers: Screenshot of the “Profile” page, found under My Account >>Settings>>Personal info in the Skrill website. Your full name and address must be clearly visible.

Neteller: Screenshot of the “Details” page in the Neteller website. Your name, address, and email must be clearly visible.

Wire Transfer: Recent bank statement (issued less than 3 months ago). The bank account number, and your full name and address must be clearly visible. (You may block out the transaction details on the statement.)

In some cases, we may ask for additional documentation not mentioned above and/or for the documents to be notarized.

If the documentation is not received within 5 business days, your withdrawal request may be declined, and the funds returned to your balance.

Your request will be processed within 5 business days once all the documentation has been received and verified, assuming all requirements have been met.

To ensure a fast processing of the withdrawal, please reply to the email from our support team and attach scanned copies of the requested documentation.

Phone Verification

We may require phone verification before processing your withdrawal request. If we are unable to complete the phone verification, your withdrawal request may be declined and the funds returned to your balance.

Withdrawal Limits

The minimum withdrawal amount is 50 Euro per withdrawal.

Withdrawal requests are limited to 10,000 Euro per 30 day period.

Any requests not within these limits will be declined, and the funds will be returned to your balance. Our Loyal Customers could contact support to raise this limit.

You may then place a new withdrawal request in-line with these limits.