MHQP Announces Winners of New Patient Experience Awards

Massachusetts Health Quality Partners (MHQP) has announced the winners of its first annual “MHQP Patient Experience Awards,” which recognizes primary care practices that perform highest on MHQP’s annual survey.

MHQP receives more than 65,000 responses to its annual survey of commercially insured patients across the state. This year, for the first time, the results were used to identify the top primary care practices that performed highest in each of nine categories, as well as an overall performance category determined by the practices with the most best-in-class results across multiple categories. The nine performance categories included are: patient-provider communications; coordinating patient care; how well providers know their patients; assessment of patient behavioral health issues; ease of access to care; empowering patient self-care; office staff professional excellence; pediatric preventative care; and assessment of child development.