Payments, Shipping, and Returns

Payments

Payment via credit card or PayPal accepted.

Shipping

All products ship from our extensive warehouse space in Willowbrook, IL within secure packaging. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. If the free shipping option is selected we may ship from our distributed network of fulfillment centers. Tracking information may not be available when the free shipping option is selected.

Tungsten Electrodes

Tungsten Electrodes ship via the United States Parcel Service (USPS) in a flat rate envelope and takes one to three business days. The flat rate envelopes only ship within the United States, inclusive of Hawaii, Alaska, and Puerto Rico. If the free shipping option is selected we may ship from our distributed network of fulfillment centers. Tracking information may not be available when the free shipping option is selected.

Tungsten Bucking Bars

Midwest Tungsten Service bucking bars ship via FedEx and ship anywhere in the world. Shipping time and price estimates will be provided at checkout based on your provided shipping destination. If purchasing from outside the United States, import taxes duties may apply. If the free shipping option is selected we may ship from our distributed network of fulfillment centers. Tracking information may not be available when the free shipping option is selected.

Tungsten Cubes & Spheres

Midwest Tungsten Service Cubes & Spheres ship via FedEx or the USPS and are delivered anywhere in the world. Shipping time and price estimates will be provided at checkout based on your provided shipping destination. If purchasing from outside the United States, import taxes duties may apply. If the free shipping option is selected we may ship from our distributed network of fulfillment centers. Tracking information may not be available when the free shipping option is selected.

Returns/Refunds

All returns are subject to a maximum 25% re-stocking fee.

While all products are inspected by our quality team prior to shipment, full refunds will be issued for defective products if the product appears undamaged and is in the original packaging. Midwest Tungsten Service is not liable for return shipping.

You may return some new, unopened items within 30 days of delivery for a full refund less the re-stocking fee. Midwest Tungsten Service is not liable for return shipping.

Opened or used items that cannot be re-stocked will not be refunded.

You can expect to see your refund within four weeks of shipping it to our facility; however, in many cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.