http://forum.thesims3.com/jforum/posts/list/10.page
JForum - http://www.jforum.netallOrigin isn't letting me redeem The Sims 3: Late Night for download I tried contacting customer support through EA Live Chat, but the person there told me that the code I had was not a code for digital download (??? It says on Origin FAQ that you can download any game bought through retail digitally that has been released after 2009 so long as you have the code). Anyway, when I do enter the code on Origin, it says "We're sorry, this code cannot be redeemed here. Please redeem your code at the following site: www.thesims3.com."

So I'm like, okay, I'll go to thesims3.com even though I know you can't digitally download it through there (that I know of...)

Thanks!
Sam]]>http://forum.thesims3.com/jforum/posts/preList/413043/5896524.pagehttp://forum.thesims3.com/jforum/posts/preList/413043/5896524.page
GMTOrigin isn't letting me redeem The Sims 3: Late Night for download I tried contacting customer support through EA Live Chat, but the person there told me that the code I had was not a code for digital download (??? It says on Origin FAQ that you can download any game bought through retail digitally that has been released after 2009 so long as you have the code). Anyway, when I do enter the code on Origin, it says "We're sorry, this code cannot be redeemed here. Please redeem your code at the following site: www.thesims3.com."

So I'm like, okay, I'll go to thesims3.com even though I know you can't digitally download it through there (that I know of...)

I will give you a bump, because this needs to be addressed. My WA code won't even enter in Origins (all my others enter in, but DL NOT authorized). Then they have the information that says it will allow DL of any registered RETAIL codes, but doesn't unless EA authorizes.
Well the Origins FAQ needs to reflect that It's very confusing. ]]>http://forum.thesims3.com/jforum/posts/preList/413043/5896791.pagehttp://forum.thesims3.com/jforum/posts/preList/413043/5896791.page
GMTRe:Origin isn't letting me redeem The Sims 3: Late Night for download I'm going to post my Live Chat conversation here as well, just in case someone can make sense of what she was saying... because I was a bit confused as to what she was trying to say...

[quote]Hi, my name is Ankit. How may I help you?
2399798312: Hi! I recently purchased the Sims 3: Late Night as a physical copy, but I would like to download a digital copy through Origin, as I have done with all the previous sims 3 games
2399798312: The only problem is that Origin says it can't
Ankit: ok
Ankit: sorry to hear that
Ankit: may I have the code and email account ?
2399798312: Yes! The email is xxxxxxxxx and the code is xxxxxxxxxx
Ankit: Alright, let me check.
Ankit: Did you registered it before adding it to origin ?
2399798312: Register it on the Sims 3 site, you mean? Yes, I did
Ankit: oh, that is the issue, because Origin always accept the code in unused state only , since you have registered it first on website that is why its not letting you to add a download version for this game.
2399798312: Ohh, okay. The only thing is that I've been able to download the base game as well as World Adventure without any issue, both of which I registered online before downloading through origin
Ankit: If you activate the code before registering it to website then only it will add the download version.
2399798312: I guess I understand that, but I only recently downloaded the sims 3 and world adventure through origin, and they have both been registered to thesims3.com for a while now
Ankit: might be possible that those were added directly first then registered to your account.
2399798312: What do you mean by being added directly?
Ankit: I mean to say the base game and world adventure are being added automatically if the code is for both disc and downlaod.
Ankit: *download.
2399798312: Ah, I'm not sure. But actually, might the problem be Origin itself? I did download the base game and world adventure when EA still used the EA Download Manager; I don't know if that makes any difference at all
Ankit: those might be added automatically,but since you have first registered it on website so unfortunately you won't be able to use this code again in Origin.
2399798312: So, is there any way I will be able to download Late Night at all without purchasing the game again?
Ankit: Unfortunately no, because I have checked the code you have its only for the disc version game.
2399798312: Okay; thank you for your help!
Ankit: welcome and Thank you for understanding
Ankit: Is there anything further I may assist you with ?
2399798312: Nope, that's all.
Ankit: Thank you for your participation in the EA Chat Support. Have a nice day. Bye!![/quote]

Again, if anyone can help, please do!! ]]>http://forum.thesims3.com/jforum/posts/preList/413043/5897065.pagehttp://forum.thesims3.com/jforum/posts/preList/413043/5897065.page
GMTRe:Origin isn't letting me redeem The Sims 3: Late Night for download So once again live chat support just winging it when they aren't sure of an answer And... it says NOWHERE in the FAQ or info that you must enter the serial code through Origins FIRST!
I really like the idea of what they are trying to do with Origins, but it ain't as smooth as it should be.
If there weren't so many issues, I would go straight to the digital versions, but these confusions don't make support from there look very promising ]]>http://forum.thesims3.com/jforum/posts/preList/413043/5897287.pagehttp://forum.thesims3.com/jforum/posts/preList/413043/5897287.page
GMTOrigin isn't letting me redeem The Sims 3: Late Night for download And yeah, I love the idea of origins; it was especially useful when my Sims 3 disk was scratched beyond repair and I needed to re-install it. But urhg! This whole lack of customer support out there is frustrating...]]>http://forum.thesims3.com/jforum/posts/preList/413043/5897782.pagehttp://forum.thesims3.com/jforum/posts/preList/413043/5897782.page
GMTOrigin isn't letting me redeem The Sims 3: Late Night for downloadhttp://forum.thesims3.com/jforum/posts/preList/413043/5905559.pagehttp://forum.thesims3.com/jforum/posts/preList/413043/5905559.page
GMTRe:Origin isn't letting me redeem The Sims 3: Late Night for download Have you tried the alternate route of registering the code through activate.ea.com ?

-Big Guy-]]>http://forum.thesims3.com/jforum/posts/preList/413043/5905575.pagehttp://forum.thesims3.com/jforum/posts/preList/413043/5905575.page
GMTRe:Origin isn't letting me redeem The Sims 3: Late Night for download Have you tried the alternate route of registering the code through activate.ea.com ?

-Big Guy-[/quote]
Will this allow DL of retail purchased discs through Origins? Because that is all we want to do.]]>http://forum.thesims3.com/jforum/posts/preList/413043/5905753.pagehttp://forum.thesims3.com/jforum/posts/preList/413043/5905753.page
GMTRe:Origin isn't letting me redeem The Sims 3: Late Night for download Have you tried the alternate route of registering the code through activate.ea.com ?

-Big Guy-[/quote]

It worked! Thanks so much! And yeah, Battsknox, I put in my code and it enabled DL for my disk Woot!]]>http://forum.thesims3.com/jforum/posts/preList/413043/5907534.pagehttp://forum.thesims3.com/jforum/posts/preList/413043/5907534.page
GMTRe:Origin isn't letting me redeem The Sims 3: Late Night for download but it still didn't work. but thankfully the activate.ea.com link worked. so i am sooo happy ]]>http://forum.thesims3.com/jforum/posts/preList/413043/6072005.pagehttp://forum.thesims3.com/jforum/posts/preList/413043/6072005.page
GMTRe:Origin isn't letting me redeem The Sims 3: Late Night for downloadhttp://forum.thesims3.com/jforum/posts/preList/413043/6200741.pagehttp://forum.thesims3.com/jforum/posts/preList/413043/6200741.page
GMTOrigin isn't letting me redeem The Sims 3: Late Night for download In my case, it's not a physical CD that I'm trying to redeem the code for electronically. It's an ELECTRONIC download that I bought when the games first came out and now have no access to.

I get "cannot redeem" on Origin and "code is in use" on activate.ea.com.

And the "Live Help" is apparently only 9-5. While I'm at work.]]>http://forum.thesims3.com/jforum/posts/preList/413043/6213844.pagehttp://forum.thesims3.com/jforum/posts/preList/413043/6213844.page
GMTRe:Origin isn't letting me redeem The Sims 3: Late Night for download please help!]]>http://forum.thesims3.com/jforum/posts/preList/413043/6647453.pagehttp://forum.thesims3.com/jforum/posts/preList/413043/6647453.page
GMTOrigin isn't letting me redeem The Sims 3: Late Night for downloadhttp://forum.thesims3.com/jforum/posts/preList/413043/6759412.pagehttp://forum.thesims3.com/jforum/posts/preList/413043/6759412.page
GMTRe:Origin isn't letting me redeem The Sims 3: Late Night for download Have you tried the alternate route of registering the code through activate.ea.com ?

-Big Guy-[/quote]

You, you are beautiful. THANK YOU SO MUCH. ]]>http://forum.thesims3.com/jforum/posts/preList/413043/7227759.pagehttp://forum.thesims3.com/jforum/posts/preList/413043/7227759.page
GMTRe:Origin isn't letting me redeem The Sims 3: Late Night for downloadhttp://forum.thesims3.com/jforum/posts/preList/413043/7416860.pagehttp://forum.thesims3.com/jforum/posts/preList/413043/7416860.page
GMT"Product code already in use" I had the same "product code already in use" problem and found myself chatting with two of their techs online. First they told me to login to Origin and that the "game should be ready for download." Check this first. It wasn't for me...it said there were no games detected for my account. With a little patience they must've reset something on their side, then had me uninstall/reinstall Origin, sign in again and there it was! I'm just about halfway through the download...yay!

Good luck! ]]>http://forum.thesims3.com/jforum/posts/preList/413043/7445305.pagehttp://forum.thesims3.com/jforum/posts/preList/413043/7445305.page
GMTRe:Origin isn't letting me redeem The Sims 3: Late Night for download Have you tried the alternate route of registering the code through activate.ea.com ?

-Big Guy-[/quote]

I've tried that but it says 'The product code entered is already used', but it's being used by me!? I don't understand?!

edit: sorry for beig stupid - I thought I had already done this, but it was when I was using steam (a similar thing as origin, but not just ea games)... all I had to do was put it in the disc drive! I'm tired ok?!...]]>http://forum.thesims3.com/jforum/posts/preList/413043/7478567.pagehttp://forum.thesims3.com/jforum/posts/preList/413043/7478567.page
GMTRe:Origin isn't letting me redeem The Sims 3: Late Night for download Now I get "The product code entered is already used" error when attempting to redeem the code via activate.ea.com.

When I login to Origin all my sims games are listed but I can't see anywhere to download them.

Origin has a page saying that if you have already registered the code with the sims 3 site there is no way to redeem it to get a digital copy.

Do you think I have any hope of getting a digital copy before my disk dies, or should I just give up?

This seems like very poor service from Origin.]]>http://forum.thesims3.com/jforum/posts/preList/413043/7637774.pagehttp://forum.thesims3.com/jforum/posts/preList/413043/7637774.page
GMTRe:Origin isn't letting me redeem The Sims 3: Late Night for download Have you tried the alternate route of registering the code through activate.ea.com ?

-Big Guy-[/quote]

Works a charm! Thanks ever so much Hope others that have this problem find this.]]>http://forum.thesims3.com/jforum/posts/preList/413043/7639619.pagehttp://forum.thesims3.com/jforum/posts/preList/413043/7639619.page
GMTOrigin isn't letting me redeem The Sims 3: Late Night for downloadhttp://forum.thesims3.com/jforum/posts/preList/413043/7735515.pagehttp://forum.thesims3.com/jforum/posts/preList/413043/7735515.page
GMTRe:Origin isn't letting me redeem The Sims 3: Late Night for downloadhttp://forum.thesims3.com/jforum/posts/preList/413043/7862665.pagehttp://forum.thesims3.com/jforum/posts/preList/413043/7862665.page
GMTRe:Origin isn't letting me redeem The Sims 3: Late Night for downloadhttp://forum.thesims3.com/jforum/posts/preList/413043/8642636.pagehttp://forum.thesims3.com/jforum/posts/preList/413043/8642636.page
GMTRe:Origin isn't letting me redeem The Sims 3: Late Night for download I registered my physical copy of The Sims 3: Late Night almost a year ago but it doesn't appear in Origin. I didn't really care about it but if anything were to happen to my disc, I couldn't download it. Origin redirects me to thesims3.com to register the game here, but I already have it registered here, so I can't register it again.

Is there anything I could do to make it appear in Origin as well?]]>http://forum.thesims3.com/jforum/posts/preList/413043/9044469.pagehttp://forum.thesims3.com/jforum/posts/preList/413043/9044469.page
GMTRe:Origin isn't letting me redeem The Sims 3: Late Night for downloadhttp://forum.thesims3.com/jforum/posts/preList/413043/9212415.pagehttp://forum.thesims3.com/jforum/posts/preList/413043/9212415.page
GMTRe:Origin isn't letting me redeem The Sims 3: Late Night for download [quote]Hi, my name is Ankit. How may I help you?
2399798312: Hi! I recently purchased the Sims 3: Late Night as a physical copy, but I would like to download a digital copy through Origin, as I have done with all the previous sims 3 games
2399798312: The only problem is that Origin says it can't
Ankit: ok
Ankit: sorry to hear that
Ankit: may I have the code and email account ?
2399798312: Yes! The email is xxxxxxxxx and the code is xxxxxxxxxx
Ankit: Alright, let me check.
Ankit: Did you registered it before adding it to origin ?
2399798312: Register it on the Sims 3 site, you mean? Yes, I did
Ankit: oh, that is the issue, because Origin always accept the code in unused state only , since you have registered it first on website that is why its not letting you to add a download version for this game.
2399798312: Ohh, okay. The only thing is that I've been able to download the base game as well as World Adventure without any issue, both of which I registered online before downloading through origin
Ankit: If you activate the code before registering it to website then only it will add the download version.
2399798312: I guess I understand that, but I only recently downloaded the sims 3 and world adventure through origin, and they have both been registered to thesims3.com for a while now
Ankit: might be possible that those were added directly first then registered to your account.
2399798312: What do you mean by being added directly?
Ankit: I mean to say the base game and world adventure are being added automatically if the code is for both disc and downlaod.
Ankit: *download.
2399798312: Ah, I'm not sure. But actually, might the problem be Origin itself? I did download the base game and world adventure when EA still used the EA Download Manager; I don't know if that makes any difference at all
Ankit: those might be added automatically,but since you have first registered it on website so unfortunately you won't be able to use this code again in Origin.
2399798312: So, is there any way I will be able to download Late Night at all without purchasing the game again?
Ankit: Unfortunately no, because I have checked the code you have its only for the disc version game.
2399798312: Okay; thank you for your help!
Ankit: welcome and Thank you for understanding
Ankit: Is there anything further I may assist you with ?
2399798312: Nope, that's all.
Ankit: Thank you for your participation in the EA Chat Support. Have a nice day. Bye!![/quote]

Again, if anyone can help, please do!! [/quote]

What's the link for that? I can't put in my base game, and it's brand new. I've had it for about a year but I only got my account like 4 months ago.... can you gimme the link, PLEASE???????]]>http://forum.thesims3.com/jforum/posts/preList/413043/10509752.pagehttp://forum.thesims3.com/jforum/posts/preList/413043/10509752.page
GMTRe:Origin isn't letting me redeem The Sims 3: Late Night for downloadhttp://forum.thesims3.com/jforum/posts/preList/413043/11050999.pagehttp://forum.thesims3.com/jforum/posts/preList/413043/11050999.page
GMT