Our Guarantee

Any item of costume jewellery you purchase from us is protected by a 30-day full satisfaction policy upon receipt (extended over the Christmas period) guaranteeing you a full refund or replacement as long as the item is unused, unworn and is returned in a saleable condition in the original presentation box. We are very sorry, but for hygiene reasons earrings for pierced ears are not returnable. Our guarantee is in addition to your statutory rights.

Delivery

UK STANDARD

£3.00

Service:Royal Mail 1st Class DeliveryDelivery within 3-5 working days of receipt of order, excluding weekends.

UK NEXT DAY

£7.50

Service:Royal Mail Next Day Special Delivery Signed For Service Available on orders placed by midday, Monday to Thursday only, for guaranteed next day delivery by 1pm (excluding weekends).

IRELAND*

£7.50

Service:Royal Mail International Signed For Service Delivery within 5-7 working days, excluding weekends.

EUROPE*

£7.50

Service:Royal Mail International Signed For Service Delivery within 5-7 working days, excluding weekends.

REST OF THE WORLD*

£12.00

Service:Royal Mail International Signed For Service Delivery within 7-10 working days (excluding weekends).

We will always aim to despatch your order within 48 hours (2 working days) of receiving it, subject to availability of stock. If we have a note of your email address we will notify you as soon as your order has been despatched.

*Please note that we have no control over local customs authorities and cannot be held responsible should they wish to confiscate any particular item, delay shipment or charge local import duties. VAT at the current rate will be deducted at the time of placing your order if you reside outside the EU.

Returns

How can I return an item(s) from within the UK?

To return an item(s) from within the UK please call Customer Care on 03453 707071 and we will arrange to send you a Returns Authorisation letter together with a Freepost label enabling you to return the item(s) to us at no cost to yourself. Please note that the original delivery charge on an order is not refundable.

We do recommend that you request a certificate of posting (free) from the Post Office if you return goods.

How can I return an item(s) from outside the UK?

We are currently unable to offer a free returns service for overseas orders. However, if you return an item for an exchange, you will not be charged for the second despatch.

If you telephone our Customer Care team on +44 3453 707071, or email customercare@eternalcollection.co.uk, then they will give you a Returns Authorisation number and also reserve any exchange item for you ahead of receiving your returned parcel.

When returning a parcel from overseas we would respectfully request that you use a registered postal service rather than a courier/delivery service.

How long will it take to receive a refund?

Returns are processed within 48 hours of receipt but please allow 7 days for clearance to your card account.

How long will it take to deliver a replacement item?

Returns are processed and despatched within 48 hours of receipt. If the item is no longer available, you will receive notification and a refund.

Reviews

Just emailing to thank you once again for such lovely, pretty, beautifully made pieces. They are gorgeous and thank you so much for the beautiful box and tissue paper they are wrapped in. You can see how lovingly they are wrapped and it is such a pleasure when you receive them and the enjoyment you get from opening them!