Background story : My buddy Chad (chads99svt) and I purchased some bottles of Hiveranno. Opened them and they were 100% flat. While they tasted good, they were about as flat as wine. Being disappointed, I emailed the brewery to express that. I received an email back from Joe, the head brewer at Odell. After some emails back and forth, he invited me out for a personal tour.

Tour consisted of many many free beers. A tour of literally the entire complex including their offices where I got to meet Doug Odell himself. More beers. Free t-shirts and some replacement bottles of Hiveranno along with a free bottle of Woodcut #5 (basically $60 worth of beer right there alone).

Conclusion - Even if they did pre-maturely release a batch, they went extremely above and beyond and made up for it. Definitely a brewery I will very much support as they really care about their customers. :word: :word:

Ahhhhh a Big Ass Fan (No really that's the company name haha) I've done some work on those things, they push some serious air.

Very cool that they went to this extent to fix their mistake. Looking at that place is really making me anxious for how the brewery I work for is expanding in the coming year. The room will be spectacular to have compared to our current setup. Our 150bbl fermenter is completely opposite haha, it sticks out of the roof.

Great picture!

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Originally Posted by MyNameIsPaul

We make beer in buckets with toilet parts and coolers, this might not be the best place for you.

I'm going to start writing emails and letters whenever i get bad beers. It seems that some companies will actually try to make up for their mistakes. I just recently wrote a letter to a restraunt after some poor service, and they sent me a 50$ gift card for my issues.