Reviews for Alamo in Portland

All reviews100%

8.7/10 Excellent

Based on 127 reviews

Cleanliness

7.9

Comfort

8.3

Pickup/Dropoff

8.0

Value for money

7.9

Recent reviews

Most recent

8.4 Excellent

Compact

Dec 6 2016

Great car, reasonable price

Pros: There was some confusion about requiring a visa credit card (I had a visa debit card) to apply the deposit. It took some pressing on my part to confirm this was not in fact needed since I had a pending departure from PDX.
Otherwise, great car, efficient shuttle service, and reasonable rates.

10.0 Excellent

Compact

Nov 22 2016

PDX to Corvallis

Pros: Gas mileage, ease of return, free choice of cars

Cons: Having to take the shuttle at PDX to a remote lot. Most of the other car rental companies are in the parking structure - close and convenient.

10.0 Excellent

Convertible

Nov 19 2016

great value

Pros: Rented a Ford Mustang for a trip down the Coast of California and Oregon. Great price $50 a day with no drop off charge , extremely satisfied

2.0 Poor

Standard

Nov 18 2016

It was a terrible experience. They treated me like

Pros: I liked my day prior to my experience at Alamo.

Cons: I didn't like the cold unapologetic, subhuman tide that rushed me out the door with my reservation unfulfilled.

6.0 Okay

Economy

Nov 9 2016

Pros: We LOVED the customer service rep we were dealing with, we loved the upgrade to a bigger vehicle!

Cons: The directions for returning the car were not the greatest, it was pouring down rain at 10:00 pm and we were standing out side waiting on the customer service person to bring the receipt. She then pointed to the Shuttle terminal across the parking lot and told us to wait there. I just felt like it would be nice to offer an umbrella, change the shuttle pick up so folks do not have to walk across the lot in the rain.

8.8 Excellent

Compact

Nov 4 2016

Easy pick up/drop off

Pros: Shuttle from airport to Alamo and back was quick and dint have to wait. Service was exceptional for reservation and payment on drop off.

Cons: Extra fees added on when paid should be shown when doing reservation online when that is selected.

6.0 Okay

Compact

Oct 26 2016

Cons: Customer service was not so great.

9.2 Excellent

Economy

Oct 24 2016

Pros: Pick up and drop off personnel were courteous and professional. Car was spotlessly clean!
Will definitely book with Alamo again.

Cons: Wanted a more compact car but it wasn't available which was my fault as I didn't book enough in advance.

10.0 Excellent

Compact

Oct 19 2016

Pros: Fuel Mileage
Quality of vehicle
Check in and check out was great

9.6 Excellent

SUV

Oct 17 2016

Pros: The car was roomy and was fun to drive.

Cons: No usb ports

8.8 Excellent

Compact

Oct 14 2016

Pros: The price for the car was a really good value.

Cons: I would like the car to have been a bit cleaner.

7.6 Good

Economy

Oct 3 2016

Good value for price; off-airport location

Pros: The car worked well and was reasonably priced. Drop-off was easy.

Cons: I booked through Alamo (even payed a bit extra) because they were advertised as having an on-airport location. However, I arrived to find their on-airport location closed and thus needed to take a shuttle. The shuttles were quite busy, so I had to wait for a 2nd shuttle, which then meant a long line on the other end at the pick-up counter.
The car I received had it's windows down as it sat in the parking lot, which I found odd. I thought it might have been an attempt to get rid of an odor, but there was none to speak of.
Other than that, nothing to note.

10.0 Excellent

SUV

Sep 28 2016

Easy to turn car back in: no delay to terminal

Pros: I love the ease of return of the car at Portland. Simply drive the car into the return lane. I was greeted with a smile and a welcome to Portland. The car was scanned and I was given a receipt and wished a good flight. The whole return process took less than 5 minutes. Great experience!

Cons: No problems

10.0 Excellent

Minivan

Sep 12 2016

Pros: Friendly efficient service

8.0 Good

Economy

Sep 7 2016

Pros: Easy access and friendly people

Cons: I was unclear about the Oregon requiring collision insurance and didn't know if it were a pressure sales pitch.

2.0 Poor

Standard

Aug 17 2016

Robbery. I have a receipt from kayak for $200 but

Pros: Nothing.

Cons: Being charged $650 dollars when the contract price was $200. I would not recommend anybody to use this rental service.

4.8 Okay

Full-size

Jul 25 2016

Pros: The car worked fine.

Cons: Prepaid for my gas (a full tank) so I could return it empty. I got my car and there was only 1/4 of a tank in it. I had to fill it up as soon as I could. I was dissapointed in the slap dash car prep when i paid $300 for about 2 full days of a car rental for a basic full sized car.

2.0 Poor

Economy

Jun 29 2016

Confusion at PDX drop off

Cons: When we dropped it off, there was nothing but confusion from the employees as to how to check it in. One man, who seemed to be the manager on site, said, and I quote, "this is not how we run a business" while he was rushing in to take care of a line of people at 10pm.

8.0 Good

SUV

Jun 28 2016

Nice car

Pros: Nice car and clean

Cons: Radio doesn't work well because of missing antenna. Good thing I brought my ipod with me.

10.0 Excellent

Full-size

Jun 15 2016

Great customer service

Pros: The original car we rented broke down on us on our way to our son's wedding rehearsal. The roadside assistance guy was so helpful and a replacement was set up immediately! They were so apologetic about the problem and gave us an upgrade when replacing the car. From the airport shuttle to the car to the rental team and roadside assistance, they were amazing!

5.2 Okay

Economy

Jun 6 2016

Stay open 24 hours a day

Pros: Loved the car . It was nice.

Cons: We almost missed our flight. I had to pay $125 to check in all of our bags bease there was no way we could run with all of our luggage to the gate. We sat at your gate for 2 hours waiting for you to open. Thank god we were the first ones there. There was a line of 10 cars behind us. If we were further back in the line we would have missed our flight. Plus we had planned on eating breakfast before we got on the plane but didn't get to. We were starving for our 6 hour flight.

10.0 Excellent

Compact

Jun 6 2016

Great value!

Pros: I was able to rent a car to go to Multnoma falls the same day and then when our day trip went longer than expected, extend the reservation via phone to drop it off the next morning on the way to the airport for no extra charge! It was a great rate & everyone I encountered was lovely!

8.0 Good

SUV

May 6 2016

Pros: The staff was friendly and polite.

Cons: The employees smoking right outside of the office, left the entire office smelling of cigarette smoke. An employee strongly recommended GPS - lost GPS signal just outside of Portland. Phone worked just fine for directions. Not enough instructions in choosing your vehicle.

10.0 Excellent

Full-size

May 5 2016

Fantastic!

Pros: Service, cleanliness, friendliness, you-name-it, was awesome. Their computers were slow and giving them trouble so for the inconvenience of 2 minutes they upgraded us. Honestly, the best treatment of any rental car experience to date.

Cons: Everything was great. No issues.

10.0 Excellent

Full-size

Apr 18 2016

It was a great experience

Pros: Kayak made the transaction simple and at a low price. I'd use Kayak again. The employee who checked me in was a delight to work with. She was pleasant and moved things right along. The drop off was as easy as it could be. So overall it was a wonderful experience. I would recommend this Alamo to others.

10.0 Excellent

Intermediate

Apr 11 2016

Great service

Pros: It is easy to get to their location with a frequent shuttle service from the terminal.
The service was pretty quick as well, we were in and out of their location in a pretty short time.

9.6 Excellent

Standard

Apr 11 2016

Pros: I was very impressed with them. I will go back to them on my next rental.

10.0 Excellent

Compact

Mar 29 2016

It was quick and efficient

Pros: After a 22 hour drive I didn't want to wait in line to turn my car in. I didn't have to. It was very fast.

Cons: The Alamo in Portland isn't where the other car companies are, so it was a bit difficult to find the place.

9.2 Excellent

Minivan

Mar 12 2016

Pros: Unlimited miles . Nice car

Cons: Everything was perfect accept the car was a little dirty .

8.0 Good

Compact

Feb 26 2016

Nice rental place - but a little confusing

Pros: Good car rental. No Problem. A little up selling but that expected. People were all helpful and pleasant

Cons: It was little confusing getting to car rental after getting off plane. Felt like I backtracked some

10.0 Excellent

Intermediate

Feb 14 2016

Excellent customer service

Pros: Jan (Janet) helped me navigate the sometimes tricky waters of picking up my rental & choosing what to add to my plan. I would rent with Alamo again!

6.0 Okay

Intermediate

Jan 27 2016

Pros: car was decent for the price

Cons: taxes don't get included in K a Y a K, so your 51 dollar 3-day rental quickly turns into 90 bucks. People were friendly in the Alamo service counter.

10.0 Excellent

Economy

Jan 24 2016

Best rental deal!

Pros: Very professional and friendly staff! They made it so easy to check in and hit the road. I couldn't believe how cheap it was to rent a car with Alamo. I highly recommend Alamo.

8.8 Excellent

Full-size

Jan 23 2016

BEST CHOICE FOR CROSS COUNTRY RENTAL IF PICK UP &

Pros: Out of all the companies we compared to rent a car for our trip from Washington state home to Phoenix, AZ Alamo was the ONLY car rental company we found that did not charge some crazy, gratuitous, unfair fee to return car in another state at one of their own locations... we appreciate that VERY much and will recommend this company to anyone we ever meet considering renting a car for that specific reason!! The pick up spot near airport was easy to find, the car very nice, drove well, comfortable, totally problem free... AND THE PRICE WAS VERY REASONABLE, JUST GREAT!!!

Cons: It is unfathomable and very inconvenient that in this day & age car rental companies insist on an actual 'credit' credit card to pick up car rental and will not allow cash or Visa Debit to be used! Our daughter kindly supplied her credit card since my husband does not believe in using them, likes to spend only what he has available, and he had set aside plenty for the entire rental need... so it was a big pain & inconvenience that we could not use our own card. The credit card was never used, we paid cash when dropped car off.

8.0 Good

Intermediate

Jan 9 2016

Nice Value, Nice Experience

Pros: Alamo provided me with a clean & well working car. I drove a Ford Focus Hatchback. I liked that they let me pick out my mid size sedan from what they had on the lot v assigning one to me straight away. They made an error & assigned me the wrong car, but just let me know & let me keep the car so as to not inconvenience me. I don't know if that's because they caught the error the day before mine was due or what but it was they handled their error well so it was appreciated. The attendant who checked me in during drop off was nice & efficient.

Cons: The person who checked me out was a little strange - she was a bit pushy trying to get me to sign up for their insurance & to upgrade to a bigger car. She said things like, "well, if it were me, I'd get the insurance & I'd get the bigger car..."

8.8 Excellent

Full-size

Dec 25 2015

Older car, but worth the savings.

Pros: Alamo made every step of the process way easier than any of the four other bigger competitors I've tried. I spent 5 min in pickup, and 60 seconds on drop-off. Add to that the best rates out there, and I'm completely okay with a slightly older car that had a faint smoke smell.

10.0 Excellent

Minivan

Dec 24 2015

very good service!

Pros: They are off site but their shuttle runs every 5 to 7 minutes. Which was nice not have to wait. Service at the counter was friendly and fast. Price was good for the vehicle I rented. I will rent from Alamo again! :)

4.4 Okay

Full-size

Dec 15 2015

Worst Customer Service

Pros: Loved the Car

Cons: The Website said 22 per day, I needed it for 2 days. The lady at the desk while renting it said no she couldn't do that but she could do 25 a day. I needed a car NOW so I took it. Returning the car they tried charging me 288$ because I was an hour late. I called and explained I was going to be late they said that was fine no extra charge. After 3hrs I finally got them down to 153$. Then they charged my personal card instead of my company card and explained they were sorry. They tried fixing it but gave up after 5 min. So I was out 153$ with a very angry lady behind the desk who refused to call a manager. Horrible Horrible Horrible customer service. My Company is a Fortune 100 company that until last week only rented from Alamo. Never again will I rent from them. I'd rather walk to the job site. Horrible Customer Service

8.4 Excellent

Economy

Dec 9 2015

Insurance

Pros: Quick & friendly.

Cons: I'd like Kayak's services and Alamo's services to be clearer.
I bought the basic Allianz insurance online and Alamo told me that theirs was better + their would waive the extra driver if we switched to their insurance.
At no point did they tell us that we had to cancel the Allianz one (which we did 2 days later after realizing the transaction was pending on our bank account)!
Also, we had a problem with the car on the highway. A piece fell from the bottom of the car and we were basically dragging it. When we called Alamo, the person on the phone told us to drive to an Enterprise location (6 min away) where we would be helped (they would call them to explain the situation). At Enterprise, we were told that we couldn't be helped (they seem to lack cars from our category) and sent to a mechanics nearby to have the car repaired. We did that and left some time later with a repaired car. At no point did Alamo call us back to check in on us.
Eventually, when we dropped off the car, they deducted one day from our bill. That was fine with us.

10.0 Excellent

Intermediate

Dec 8 2015

Just what I asked for

Pros: I liked having a choice of vehicles and that the total charges were as advertised.

10.0 Excellent

Economy

Dec 6 2015

great customer service

Pros: Attendant selected and pulled a car up for us in the rain. Great value/price

Cons: Nothing

10.0 Excellent

Standard

Nov 29 2015

Pros: Car was clean, ran excellent and the service was great.
Great experience

6.4 Good

SUV

Nov 29 2015

Bogus fees?

Cons: They tack on fees at the end that total the cost of a rental with additional $63.

6.4 Good

Intermediate

Nov 16 2015

As long as your not in a rush...

Pros: The car, the price

Cons: Alamo doesn't have it's cars at the airport or bring the car to you. You must take a shuttle to there off site location. You waste 30 to 40 mins getting the car.

9.2 Excellent

Compact

Nov 15 2015

Bad service

Pros: The car and experience was good

Cons: The customer service representative was rude and did not give good information or help with anything.

10.0 Excellent

Minivan

Nov 13 2015

Pros: Easy to reserve online and fast pick up at airport and fast checkout. Car was great. fast drop off and return to airport

10.0 Excellent

Intermediate

Nov 8 2015

Pros: It was quick and easy both the check in and check out.

Cons: Location is off site. But shuttle was pretty fast.

9.6 Excellent

Compact

Nov 4 2015

Pros: Low price

Cons: Back seat was dirty

2.0 Poor

Compact

Oct 22 2015

Terrible

Pros: Every car I tried to book on this app wasn't available for a one way rental without a returning flight or a major credit card. Bank credit or debit were not accepted. The ones that would accept would not accepte rAtes and tried to charge over $1000.

Cons: Everything. Every car I tried to book on this app wasn't available for a one way rental without a returning flight or a major credit card. Bank credit or debit were not accepted. The ones that would accept would not accepte rAtes and tried to charge over $1000.

2.0 Poor

Compact

Oct 20 2015

Cons: I never ended up renting the car because the service desk was closed by the time my delayed flight finally arrived.

2.0 Poor

Intermediate

Oct 14 2015

Does not accept debit cards

Pros: N/A

Cons: Please let users know when a company has a NO debit card policy for rentals.