PAKISTAN

VIETNAM

COMPLAINTS

WOULD YOU LIKE TO EXPRESS AN OPINION OR ARE YOU DISSATISFIED?

As our client, your opinion of us and our products and services is extremely valuable. If you feel that you would like to express an opinion or dissatisfaction or would like to lodge a complaint, you are always welcome to contact us. The Company has an internal Complaints Handling Policy, which we will send to you by post, at no charge, upon request. Antonia Gibson is the Complaints Officer at Tundra Fonder AB. She can be reached by phone on + 46 8 551 145 70, or email to antonia.gibson@tundrafonder.se

ORALLY OR IN WRITING

You may express your opinions or lodge a complaint with us orally or in writing. (Naturally, it will help us if you do so in writing, to avoid misunderstandings.) Please send your written opinions or complaint to:

However, you are welcome to contact anyone at the fund company to express your opinions or your complaint. Complaints will thereafter be handled by our Complaints Officer. Matters in which you have expressed a concrete demand or claim for compensation are considered complaints.

HANDLING TIME

We make every effort to respond to your complaint as quickly as possible. Occasionally, a complaint may require additional time for investigation. In such cases, we will notify you when you can expect a response and we will explain the delay.

FOLLOW-UP

The Complaints Officer registers and follows up all complaints and regularly reports all complaints to the CEO and the board of directors. Our goal is to listen to our clients’ opinions and use them to the fullest extent to further develop and improve our products and services.

EXTERNAL GUIDANCE AND DISPUTE RESOLUTION

If you feel that you would like external guidance, we refer you to the Swedish Consumers’ Banking and Finance Bureau (by phone on +46 08-24 30 85 or online at www.konsumentbankbyran.se) and to your municipal consumer advisor (more information: www.konsumentverket.se or your municipality). If we reject all or part of your claim after we have processed your complaint, you may approach the Swedish National Board for Consumer Disputes (ARN) or a Swedish court of law for review.

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Tundra has marketing licenses for its funds in the below jurisdictions. In addition, Tundra has a marketing license for managing segregated accounts In Denmark. You confirm your jurisdiction by clicking on one of the links below.

DISCLAIMER

The information being provided on this website shall not be seen as solicitation, marketing or recommendation of the funds. The information is not designed for use in any jurisdiction or location (including the United States of America) where the publication or availability of the information would be contrary to local law or regulation. All information on this website is for information purposes only. Persons accessing this website are responsible for their choice and use of the information.
Capital invested in a fund may either increase or decrease in value and it is not certain that you will be able to recover all of your investment. Historical return is no guarantee of future return. The Full Prospectus, KIID etc. can be found at http://www.tundrafonder.se/en/kopasalja/ and the Annual and semi-annual reports can be found at http://www.tundrafonder.se/en/annual-reports/. You can also contact us to receive the documents free of charge.
Please contact us if you require any further information:+46 8-55 11 45 70
By pressing the “I accept” button you confirm that you accept and understand information above.

DISCLAIMER

Capital invested in a fund may either increase or decrease in value and it is not certain that you will be able to recover all of your investment. Historical return is no guarantee of future return. The state of the origin of the Fund is Sweden. This document may only be distributed in or from Switzerland to qualified investors within the meaning of Art. 10 Para. 3,3bis and 3ter CISA. The representative in Switzerland is OpenFunds Investment Services AG, Seefeldstrasse 35, 8008 Zurich, Switzerland, whilst the Paying Agent is Società Bancaria Ticinese, Piazza Collegiata 3, 6501 Bellinzona, Switzerland. The Basic documents of the fund as well as the annual report may be obtained free of charge at the registered office of the Swiss Representative. www.tundrafonder.se
By pressing the “I accept” button you confirm that you accept and understand information above.

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