1st Line Support Staff

We currently have several vacancies for support staff

Job Titles

Support Officer

Contract Type

Permanent (6 months probation)

Location

Manchester and Heywood

Hours

Full Time 35 hours (Monday to Friday 09:00am- 17:00pm)

Salary

£8.75 per hour (£17,062.50 per annum)

Who are we?
Founded in 1996 by Jim Moores, SCN (Social Care Network Solutions Ltd) has established itself as one of the
foremost providers of database systems in the care environment.
We are the market leading provider of the CHARMS™ online application to help social care service providers in the UK and Ireland manage their case files securely.
CHARMS, is the engine behind the adoption registers for England, Wales and Northern Ireland and more than 400 statutory and independent children's care providers, including Barnardo's and Action for Children.
For over 20 years our systems have provided easy-to-use, electronic case management systems for thousands of front line staff within Adoption, Fostering, Residential, Semi-Independence, Education, Shared Lives and Young Carer services.
We have over 30 people working in our teams and we are now looking for enthusiastic Support Officers to join our
Project Teams at our Manchester and Heywood based offices. This opportunity is perfect for individuals who are looking to work within an established company which offers a great working environment close to Manchester town centre, career progression and where your input and ideas are valued.
Working within one of our Project Teams that are responsible for a range of duties you will be expected to bring your enthusiasm and experience to help SCN to deliver Charms™ to new and existing clients to ensure that it stays at the forefront and meeting the needs of social care providers

Support Officer role : What will you be doing? (Core Duties/Responsibilities)

Providing excellent and knowledgeable telephone support to existing customers

Assisting in coordinating projects to plan implementations of CHARMS™ across the UK

Assisting with providing training to social workers, and support staff working in frontline adoption agencies

Collaborating closely with other teams including developers

We are looking for someone who has the following skills / behaviours

Great customer skills

Great basic IT skills (such as email, MS Word etc.)

Familiarity with online case management systems

Good at communicating at all levels (verbal and written)

A high level of accuracy and attention to detail

A willingness to contribute to team efficiency through sharing information and constructively supporting others

Able to work flexibly according to the business requirements

Willing to work across the organisation including attending other office locations - currently Manchester and Heywood

Please email your CV to info at socialcarenetwork.com (removing the spaces) and let us know why you think you are the best person for this job role. Strictly no agencies please.

WHAT IS SOCIAL CARE NETWORK?

Founded in 1996 by Jim Moores, a former Civil Servant and Local Government Officer,
Social Care Network Solutions Limited (formerly CHL Systems Ltd) has established itself as
one of the foremost providers of database systems in the care environment.
For over 20 years SCN’s systems have provided the information tools for thousands of
staff on the front line of social care. Every day, those same staff rely on our systems to
manage caseload and to evidence the services they have provided to all groups of clients
in the care sector. SCN is in the process of becoming a social enterprise.