Open Line To Police Brass

Our Towns

Hartford

By dialing it, Hartford residents can speak to the city police department's new ombudsman, Capt. Joseph J. Buyak III.

Perhaps the first job of its kind in the state, the ombudsman is supposed to take every complaint, comment or tip and see to it that the department follows up properly.

Acting Police Chief Mark R. Pawlina created the position as part of his plan to implement true community policing in Hartford. In early January, Mr. Pawlina also announced a new policy requiring all patrol and community response officers to establish ties with at least five people in the neighborhoods they cover.

The ombudsman is another good way to reach out to city residents. It appears that Mr. Pawlina has made a strong choice for the position. Capt. Buyak, a 20-year veteran, has held a variety of command positions in his career.

Doing the ombudsman's job well will require tact and diplomacy. Unlike the order to form ties with neighborhood residents, the ombudsman is a direct line of communication to the upper reaches of the police department. Callers will expect a fair hearing and action when warranted.

Success will depend on whether the ombudsman triggers a general sense among residents that their public safety concerns are being treated seriously. Done right, the ombudsman will help erase the estrangement that now exists between Hartford police and many residents.

Ideally, the ombudsman will open an era of cooperation between the police and the public in fighting lawlessness. If he does, other departments might copy the idea.

The department has even given out Capt. Buyak's cellphone number, 860-982-6229; his pager number, 860-842-4788, and his e-mail address at JBuyak@ci.hartford.ct.us to make certain that he is never out of reach.