FAQ - Quick Links

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DAU's Identity Management System includes Self-Service options that allow users to manage many profile attributes, including your "Login" username, personal email address, mobile & home phone numbers, and your account profile photo. However, several fields, such as your name and business contact information, are leveraged through your official Acquisition Profile from your affiliation's Training Application System (TAS). In order to alter your business attributes, you must log into your TAS, update your contact information and subseqently apply for a DAU web-based course. Doing so will trigger a "profile update" transaction to occur into DAU's integrated learning systems.

Users who wish to update their business contact information, but do not currently have a need to start a new training course, are encouraged to register for a DAU Continuous Learning Module (CLM). CLMs do not go through an approval process and may be cancelled without penalty. Once you receive your "Enrollment Notification" email, your DAU profile information should be up-to-date. You may then login to the DAU Virtual Campus and Withdraw from the CLM if you do not wish to complete it for credit.

* IMPORTANT *
The DAU Help Desk will not be able to bypass the course application process that's required to update certain business profile attributes. Any changes that we make within our systems are temporary as your organizational profile in the registration system serves as the official student record for DAU training.

RELATED FAQs:

Q: What if my affiliation has changed since I last completed training?

A:No problem! Simply Click Here navigate into the Training Application System that's used by yourcurrent affiliation. You will most likely need to complete a new profile, but your training history will follow into your DAU account after you apply for a web-based course with your new affiliation.

Q: I have accessed the Training Application System, but I'm not sure what to do next. Who can I contact to get additional guidance on this process?

A: Each Training Application System has its own help desk to assist their affiliation-specific members. If you require further assistance with the profile update or course application process, you may Click Here to locate the contact information for your affiliation's help desk.

A: The Training Application Systems used across all DoD and non-DoD components vary and are not directly managed by the DAU. If you require further assistance with the profile update or course application process, you may Click Here to locate the contact information for your affiliation's help desk.

Q: If I just need to update my supervisor information, do I need to apply for a course through my Training Application System, or can I change that directly in DAU's Identity Managemenet website?

A:Unfortunately, this is one of the fields restricted to your business profile within the Training Application System. You will need to follow the process of applying for a web-based course.

Q: Is it possible to associate a secondary/personal email address or phone number to my profile?

A: The Training Application Systems generally store only your business profile attributes. However, you may include a Personal Email, Home Phone, and/or a Mobile Phone to your DAU profile via the Identity Management System. Please login and select "Self-Service," followed by "Actions" in order to "Edit Your Profile Information."

Q: I have completed an online or classroom course and have since changed my last name. How do I go about getting a new certificate for a historical course that reflects my current last name?

A:After you correct your profile in your affiliation's Training Application System and apply for a web-based course, you will find that all of your completed course certificates available from your DAU Virtual Campus account will automatically be updated. However, it is important to note that the changes will not reflect until your new web-based course application has fully processed; this is indicated via a system-generated "Enrollment Notification" email which should be received in less than 48 hours from the time the training request has been submitted.

Q: I *just* applied for a course, but realized I may have misentered my email address. I have made the change in the Training Application System, but I'm worried I may not receive my notice of enrollment. Can I cancel and re-submit my application?

A: No - You may simply notify the DAU Help Desk that you misentered your email address on a training request, referencing the course you applied for, and ask that they resend the Enrollment Notification to the corrected email. While the help desk will be able to process this request, it is important to note that the change in your contact information will not be reflected permenently in your account until you apply for *another* web-based course.