First make sure your connection between the handset and computer are secure and snap in correctly. Sometimes Houdini may find two com ports when detecting some LG handsets. Always select the Com port with the LG name next to it as the highlighted example below.

Example: LG VX-9700 Com Port 1 and LG VX-9700 Com Port 3 (LG)

Continue normally with the Houdini Detect button and complete the Houdini process.

Additional Issues

Always make sure the drivers for the handset have been installed correctly.

If your handset is not being detected view the most common issues below

Damaged data port on the handset itself. Check for water damage or damage to the data port on the handset.