Providence Health & Services, a health-care service provider, lost information on 365,000 patients--after 10 backup tapes and disks were stolen from an employee's minivan. Now, 12 months and $7 million later, the company remains mired in the aftermath. Here's why.

Providence Health & Services, a health-care service provider, lost information on 365,000 patients--after 10 backup tapes and disks were stolen from an employee's minivan. Now, 12 months and $7 million later, the company remains mired in the aftermath. Here's why.