Booking Terms and Conditions

World Centres Booking Terms and Conditions

These standard conditions apply to the four static World
Centres and in general to Fifth World Centre Pilot events; although
arrangements may sometimes be varied for the latter Centre.

1) Booking Confirmation

No agreement shall exist between the guest, whose
expression shall include all persons on whose behalf the guest books, and the
World Centre until:

The booking agreement, signed by the guest, has been
returned to the World Centre and the World Centre has received the required
deposit as stated on the booking agreement and a confirmation of booking has
been issued by the World Centre to the guest.

2) Payment terms

There are two categories of World Centre guest: Programme
Guests and Independent Guests. These have different payment terms. Guest
category is clearly marked on all booking agreements. The person who signed the
booking agreement shall be liable for full payment for all persons to whom the
booking agreement applied and for any other persons the World Centre was
subsequently requested to book by the guest.

A unique code will be issued to the guest when booking and
must be quoted when making all payments.

a) Programme Guests

A deposit of ten per cent of costs is required within one
month of enquiry to secure the booking. This is non-refundableA further 40 per
cent of costs to be paid six months before the event, which is
non-refundable.If booking less than six months before the event, a deposit of
50 per cent is required within 14 days of enquiry to secure the booking. This
is non-refundable.Full payment is due one month prior to event. If event
commences within one month of booking, full payment is due at time of
booking.Sponsored guests - the participants need to ensure that payments
arrangements are clear and complied with.

b) Independent Guests

A deposit to the value of the first night’s accommodation
is required within one month of enquiry to secure the booking. This is
non-refundable.If booking less than one month before the visit, a deposit to
the value of the first night’s accommodation is required immediately to secure
booking. This is non-refundable.Full payment is required on arrival.

3) Amendments

The World Centre reserves the right to charge an
administration fee for any amendments being made to the respective booking
agreement, if requested by the guest. A change of name only does not constitute
an amendment.

4) Cancellations

Cancellation shall take effect only when written
notification from the person signing the booking agreement is received by the
World Centre. In all cases of cancellation, booking terms and conditions apply.

5) Alterations by the World Centre

In the unlikely event of the World Centre making a major
alteration to or cancelling a booking, the World Centre shall offer to transfer
any payments to an alternative event or alternative World Centre where
possible. If this is not possible, the World Centre shall offer to relocate the
guest to local accommodation of a comparable standard. If this is not possible,
the World Centre shall refund any payments made to date.

6) Damage/guest behaviour

The World Centre will be entitled to recover from the guest
the cost (estimated if not precisely known) of any damage caused by the guest
or their group. The guest undertakes to deport her/himself in an orderly
fashion in line with the ethos and values of Girl Guiding/Girl Scouting and not
to disrupt the enjoyment of others or to prejudice the World Centre’s
reputation with the local community, local businesses or other guests. The
agreement of any guest in breach of this clause shall be terminated forthwith
and the World Centre shall have no further contractual obligations towards
her/him.

7) Guest belongings

Guest belongings brought onto World Centre premises are at
all times at the guest’s own responsibility and risk.

8) Limitation of Liability

It is the responsibility of the Member Organization or
individuals to ensure that they have adequate and appropriate insurance to
cover: personal property, travel disruption, injury, medical expenses, general
liability and life cover for the period of travel to, travel from and during
the stay at the WAGGGS World Centre. As an organization WAGGGS holds
public/general liability insurance coverage that is reviewed regularly.

9) Age Restrictions

Guests under the age of 16 years need to be accompanied by
an adult (aged 18 and over). Unaccompanied guests aged 16 and 17 years old will
need a signed parental consent form.

10) Refunds

The World Centre will not make refunds to the booker or guest on unused
accommodation and catering, or for programme activities booked by the guest but
not participated in.

11) Complaints

In the event of a complaint by the guest against the World
Centre, WAGGGS requests the matter is discussed with the World Centre Manager.
However, should the guest believe that the matter was not dealt with adequately
by the management of the World Centre; the guest has the right to contact The
World Association of Girl Guides and Girl Scouts at the World Bureau in London
and has 28 days to lodge a complaint in accordance with the World Centre
Customer Relations Procedure.

12) Jurisdiction

These terms and conditions and any agreement to which they
apply are governed in all respects by the laws of the United Kingdom and the
World Centre’s host country.