Sky say checker is 'broken'

This is a discussion on Sky say checker is 'broken' within the Sky Broadband help forums, part of the Sky Broadband help and support category; depends if the line goes down the road the same way or down the other way I guess...

Re: Sky say checker is 'broken'

Good news..

Checked the MySky account (again) and it said line can support between 10 and 20 mbps (it said 8max yesterday). I phoned up and the advisor confirmed this, so I’ve now ordered. Not sure what’s changed since yesterday. I'm fairly sure my house didn't slide down the hill towards the exchange :-)

I may be on holiday when the line activation happens though, so I wonder if having no router connected for a few days will cause an issue with DLM ? Even if router arrives before I go on holiday, then I guess there is no point trying to connect it prior to activation?

When I do finally connect it, I’ll try and go straight to the master socket for 10 days as advised, but it’s in the hallway so not ideal.

Re: Sky say checker is 'broken'

Another update - order confirmation from Sky says:
"Your Sky Unlimited offers you a maximum download speed of up to 16MB and we estimate that the maximum download speed your line could support is 18.5MB"

So, why would they offer 16 when they say line could support 18.5 and it's an upto 20mbps product?

Re: Sky say checker is 'broken'

Originally Posted by checkermoo

Another update - order confirmation from Sky says:
"Your Sky Unlimited offers you a maximum download speed of up to 16MB and we estimate that the maximum download speed your line could support is 18.5MB"

So, why would they offer 16 when they say line could support 18.5 and it's an upto 20mbps product?

Maybe because they are using the old 16meg package script and it hasn't been updated to reflect the change to 20 meg/sec.