FREQUENTLY ASKED QUESTIONS

How much money do I have to raise?

Each Tour to Tanglewood cyclist is responsible for turning in a minimum of $200 in
donations before they ride. Of course, more is always encouraged. At Gears and Cheers, fundraising is recommended, but not required.

How do I turn in contributions?

You can turn in contributions at check-in, or mail or drop off at the MS office. Our address is
2211 W. Meadowview Rd., Suite 30, Greensboro, NC 27407. Donors can also donate online to your participant page.

How should my sponsors make out their checks?

"National MS Society" and include your name in the memo section.

What can I give my sponsors who want a receipt?

A pad of Thank You receipts are included in your registration packet.
For pledges over $250, we will send a receipt for tax purposes.

I forgot my Username and Password.

Remember that your username and password are case sensitive. Click here
to find your password. You will receive an e-mail with your username
and password. If you still have problems, please contact us at {chapter
email address} for help.

How do I change my Username and/or Password?

First, login to the site using your username and password. Once logged
in you will see a link at the top of the page called "Update My
Profile." Once in your profile, you will be able to change your contact
information, e-mail address, username and password. All changes will be
made to your account immediately. There is no need to sign in again.

How do I unsubscribe from e-mail?

At the bottom of each e-mail message there is a link stating, "Click
Here to Unsubscribe from this E-mail Message." Click this link and
follow the instructions given to unsubscribe.

What is a Personal Page?

A personal page is an online promotional tool for your use when asking
your friends and family to join your team or sponsor you by making a
donation. Once you sign up for an event online, by default, you will
have a personal page created for you. You have the option of
personalizing this page by going to your bike center. You will be able
to customize images, text and the style/color layout of the page.

By default I have a personal page, do I have to change it?

Once you sign up for an event online, by default, you will have a
personal page created for you. A compelling personal page attracts and
engages supporters. While you can spread the word using customized
e-mail solicitations, your personal campaign page can be your own
creative expression of your commitment to the cause. Customize your page
by selecting the layout and style that work best for you. Utilize the
elements of text, photo and status indicators to their fullest
advantage.

How do I change my personal fundraising goal?

First, you will need to login to Participant Center. On the bottom right
side of the Participant Center home page is the location to modify your
personal fundraising goal. Enter your new goal and submit the changes.

How do I change my team name, team division or team goal?

Only the team captain has the ability to change the team name or team
division. The team captain will need to login to his/her bike center and
click the "My Team Progress" button on the top right. On the Team
Progress page, team captains will have the ability to update the team
name, division and goal.

How can I see who has donated to me?

Login to the site using your Username and Password. Go to
your Participant Center and click the "My Progress" tab; this will allow
you to view your donor list and any amounts having been donated.

How can I see who is on my team?

Login to the site using your Username and Password. Go to
your Participant Center and click the "Team Progress" tab; this will
allow you to view your team roster and the amounts raised by each team
member.

What is a team message?

This is a message all of your team members will see in their participant center from you. Simply go to your Participant Center and click the "Update Message to
Team" button. This will allow you to make all necessary changes to your
team message.

What is the difference between making my personal page private or public?

By default, a personal page is Public, meaning your name will appear in
the participant search list, and anyone accessing the site will be able
to support you. Setting your personal page to Private means your name
will not appear in the participant search list, and only people you
personally invite will be able to support you.

Can my family follow me on the route?

No. To help ensure the safety of everyone involved, we ask that families and friends meet their cyclists at the finish line. If your family member would like to help with route support, please have them register to volunteer!