Holyoke Community College (HCC) recently welcomed Lea Occhialini as its first ombudsperson and chief culture officer. Occhialini is the former faculty and staff ombudsperson at Hampshire College and mediator/trainer in the Smith College Office of Inclusion, Diversity and Equity. Prior to that, she worked as a Massachusetts Supreme Judicial Court qualified mediator for the Mediation and Training Collaborative in Greenfield and helped oversee the Massachusetts Attorney General’s Face-to-Face mediation program in Holyoke, Northampton, and Greenfield small-claims courts.