Make sure caps lock is off (passwords are case sensitive) and you are not inadvertently adding a black space before or after your password.

Reset your password using our Password Reset form. (Be sure to use the email address tied to your Lumosity account.) If you do not receive the password reset email, check your spam folder. If it's not there, please send an email to our customer support team and we can reset your password for you.

If you’re still having trouble, clear any automatically stored passwords. This will ensure that invalid password information is not being entered for you automatically by your computer or browser. For instructions on clearing automatically stored passwords, please see this FAQ.

I’m seeing “Sorry, we couldn’t create a new account using this information. If you already have an account, please log in.”

If you're receiving this error, it means you're using the account creation page rather than the login page. Make sure you're logging in on the Lumosity.com login page.

I’m being logged into someone else’s account

This can happen if you’re using a shared computer. If the person who used Lumosity prior to you did not log out of their account, you will be brought to their account when you go to lumosity.com. Note that training reminders will not automatically log you into your account, they will simply bring you to Lumosity.com.

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