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49% of responses from the 50 most-mentioned e-retailers on Twitter occur within an hour, according to the Internet Retailer-exclusive Conversocial Index, which tracks how the 100 largest retailers in the 2014 Top 500 Guide respond to customer service issues on Twitter.

49% of responses from the 50 most-mentioned e-retailers on Twitter occur within an hour, according to the Internet Retailer-exclusive Conversocial Index, which tracks how the 100 largest retailers in the 2014 Top 500 Guide respond to customer service issues on Twitter.