This is often related to the way that Sage assigned account numbers to older customers which resulted in an account number change but the Sage Intelligence serial number still has the old account number embedded. We’ve found this can cause errors when initially registering through the Sage Intelligence License Manager.

There’s a quick fix.

Example:

Customer account number from Sage : 400XXXXXXX

Serial Number (Unlock Key) for Sage Intelligence: v99XXXXXXXX_G9WCLIG

Instead of using the 400XXXXXXX as the Account Number (which is what Sage shows in their online database as the customer number) , use the 99XXXXXXXX which is embedded in the serial number (Unlocking Key). In most cases this will work and the error disappears.

Sage today unveiled a new tool aimed at users new to the world of Sage Intelligence financial reporting. By enrolling in their free five-week video series you’ll receive a weekly video email which focusses on these Sage Intelligence Reporting topics:

Week 1: How Intelligence Reporting can revolutionize the way you run your business

Week 2: Income Statement: Measure your business’s success

Week 3: Balance Sheet: Learn how to tip the scales in your favour

Week 4: Cash Flow report: Make sure you track the lifeblood of your business

Week 5: More business reporting and time-saving tips with Intelligence Reporting

This is a new offering from Sage and they are considering additional video series.

Confused by exactly what Sage Intelligence report writing components are included with your Sage 100 maintenance? You’re not the only one. We’ve received calls from a number of customers in the process of researching FRX financial reporting alternatives.

One great option is to use the included Sage Intelligence reporting, a portion of which every Sage 100 customer on maintenance has access to.

I just ran into an issue with Sage 100 v2013 and FRX. The customer was using Terminal Service / Citrix for each user. Some users would be able to access FRx however when they printed the report there was no report preview. The previewer was blank ( or appeared to have “ hung “ ).

The fix in this issue was somewhat straightforward and it was all related to a set of local files that each user has stored in their profile as described below.

Search for drildown.ini (NOTE: One l in drildown ) on the local machine.

Open this file in Notepad, and check the AppSize setting. BE CAREFUL making changes in this file as you can cause more problems than you’re trying to fix…but try setting the AppSize to say AppSize=0/0/640/464.

Note: The AppSize appears to be set dynamically by FRx. I observed that when I logged into the system the numbers would change. The above numbers seem to be a good startign point (0/0//640/464).

Location of this file (Note: Change out {insertusername} for the name of the user on the PC)

C:\Users\{insertusername|\AppData\Local\FRx Software\FRx 6.7 folder

Applied fix and it worked.

In a Terminal Server / Citrix environment the two key files (stored under local profiles):

DRILDOWN

FRX

If there is something wrong in either I found that it can cause FRx not to launch although you may get the prompt to login. Once you login you see the FRx Desktop on the taskbar but no program launches as you might expect.

If you have a user that can start FRx in a TS/Citrix environment, and another who cannot. Try taking a copy of the above files from the profile that’s working ( C:\Users\{insertusername|\AppData\Local\FRx Software\FRx 6.7 folder ) and moving it to the profile of the user where FRx won’t start.

Be sure you backup any file you change — BEFORE you change it. And remember, FRx is no longer supported so you should really look at migrating to another of the recommended reporting tools:

Sage Intelligence

BizNet

Renovo

Email me at wayne@s-consult.com or text 860-516-8990 and I can get you information on alternatives to FRx or provide a price on helping you make the switch.

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