Verizon reports lowest churn rate in the industry for Q2

0.phoneArena09 Aug 2012, 18:09posted on

Verizon's customer churn rate of .84% in the second quarter was the lowest among the top four wireless carriers in the country; the figure represents the percentage of customers who leave a mobile operator during a specific period of time...

I'm surprised too especially after the Shared Plans and all the crying going on in forums, blogs, etc.

Now that I think about it.....I am still offered to keep my current plan if I wanna upgrade. Since this is about current customers, the Shared Plans probably didnt effect too many current customers.

I agree about LTE after trying WiMax a few months ago.....ugggh. And I really believe that compared to the other 3, Verizon might have the best overall service as far as reception and coverage. AT&T is right there tho. Sprint and T Mo.....in my limited travel experience.....you have to be in specific areas for their service to be good. Even in a weak reception for Verizon, it outdoes Sprint where I live.

I think the effects of the shared plans will be more of a trickle that we may not see right away. People will be upgrading at different times so when the people with unlimited plans are told to either pay more or switch plans the churn may go up just a hair. But I am very interested to see what happens to their subcriber adds in one full quarter of shared plans. My guess is fewer new VZW customers as a direct result of this horrendous plan. (VZW Kool-Aid drinkers need not respond. I hate the plan, and there is nothing you can say that will change my mind. I don't care how many people love the new plan.)

I'm not, just like I was saying about any subject in the blogs. The average person don't read them, don't care. Only tech folks take the time to learn/read more about technology. Most folks truly believe Verizon's share everything are good plans. Especially after seeing all the commercials hit the airwaves.

You are right, its not the network, its the Advertising that works, so Marketing is getting paid very well.

Most people pay their bill and don't look at it or question it. I had a charge for Slacker Radio and I never ordered it and didn't realize I was being charded for 5 months, It was credited but if people did start to care about their phone charges and price plans Verizon wouldn't be able to keep the new plans they launched.

Living and working less than 4 miles from the State Capitol in FL which is an LTE market, I have to disagree with the LTE comment.

I've gone through both the Thunderbolt and Galaxy Nexus the past 2 years and I feel LTE really only works for me about 30% of the time and the other 70% it's just a battery drain. LTE coverage is spotty at best and has been absolutely horrible in both offices I've worked in each having large windows and my current office I can see the Verizon corporate store across the street. Here are typical data results with LTE at my current work:

Infuriating while holding the phone >1 foot from the window looking at the corporate store across the street.

IMO LTE is a marketing tool and still in beta with sub par coverage unless you are directly next to a tower and VZW marketing is forcing people to all their LTE devices. My favorite feature of my last two phones has been the ability to toggle off LTE because 3G or CDMA is faster and more reliable 90% of the time for me.

If the new rumored iPhone doesn't have the ability to turn off LTE there will be some unhappy people and Verizon will see some churn down the line as new iPhone users realize it wasn't their Android phone that sucked battery power but Verizon's subpar implementation of their LTE network and device radios.

All carreries play with their numbers.... Kinda fishy to me that Verizon chose to wait until after T-Mobile to anouce there churn.

I have heard stories that they don't report people that diconnect their lines, but allow those people to pay off that ETF over a long period of time, then just convert those people to a Verizon prepaid account...... Not sure if they call that churn or not, but doesn't sound like it. I prefer, Voyager Mobile, or Virgin or Boost, since they are all Sprint. Unless you use your data internet web browser on your phone constantly, then you won't notice the difference. My gf used to have ATT, and Verizon, switched to Voyager Mobile, with her Galaxy 2, and is happy as can be. Shared data, I don't think so, there are too many other good cheaper options,

Remember folks, if you are OK with 3g service and speeds, and just need something affordable you can go to WalMart and get their $45 Straight Talk plan for unlimited Everything, and it uses the Verizon 3G network, just the same.

Actually, Verizon Wireless reported their churn rate for the second quarter back in July. VZW always reports its quarterly results first out of the four major carriers, then AT&T, followed by Sprint, and finally T-Mobile. VZW just made the announcement they had the lowest churn of the four major carriers, which wasn't possible until all four of the carriers had reported in their results.

They did open more call centers, unfortunately they helped to open outsourced call centers.

I feel sorry for those that lost their jobs. Verizon Wireless is a private company a lot of people do not recognize that. It is seperate from Verizon Communications. But Verizon Wireless has made enough money and more to keep their direct hire employees, but they know they can farm it out to call center companies that pay minimum wage instead.

verizon is definately expensive, which sucks
but to be honest, in the...i don't know, maybe five to seven years i have been using verizion
i can count on one hand the number of dropped calls i have had
also, at my university, which is pretty large, there are only two places i have discovered that i don't get reception
they are both like two or three stories underground and it is only two rooms specifically
with att, honestly, i am not trying to rag att or anything
but basically you just have to walk into a building on campus to lose service
i mean, maybe it is just a quirk in the coverage
maybe there are places that this is reversed
but years ago when my dad first got a cell phone we actually started on att, but we didn't (and actually still don't) get service inside our house
i live in so cal, so, i mean, my expereince with att has been kind of sub par
verizion is expensive, but as far as i have expereinced (which could just be chance) they have by far the best service

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