Why am I not receiving emails, robocalls, or texts from the district?

Usually, this can be resolved by updating your phone number and email in Skyward. Typos sometimes occur, which will cause this to happen, and it’s also possible that you’ve gotten a new cell phone and/or email address, but forgotten to update the information in our system. It’s also important to note that some cell phone providers do not allow automated systems to leave voicemails, if a call goes unanswered. Lastly, it’s possible that you have somehow “opted out” of the notification system inadvertently.

If all of your information in Skyward is correct, and you have not “opted out”, please submit a request to the district, via our “Let’s Talk” customer service portal, and we’ll assist you with getting this resolved.

NOTICE OF NON-DISCRIMINATION The Wilson County School System does not discriminate due to age, race, color, gender, national origin, disability, religion, creed, genetics or veteran status in the provision of services, in programs or activities, or in employment opportunities or benefits. The lack of English language skills will not be a barrier to admission and participation in educational programs. Translation services are available at each school and at the Central Office. Inquiries concerning Title VI or Title IX of the Civil Rights Acts should be directed to Chuck Whitlock at (615) 444-3282. Inquiries concerning Section 504 and IDEA should be directed to Dawn Bradley at (615) 453-3282. Inquiries concerning the American with Disabilities Act should be directed to Mickey Hall at (615) 444-3282. Complaint Managers are available at each school/location to address employee concerns.