"Poor response and I would hv thought a mess like that would be noticed immediately, and contact would hv been made straight away. What a scam."

Following Ebony's Facebook posts, Uber has now agreed to refund her the $150.

Ebony posted on Facebook that following Uber's promise of a refund, "I have urged them to investigate the driver in question as his dishonest actions reflect very poorly on an otherwise useful business.

"I will continue to use Uber moving forward as my previous experiences have all been largely positive."

News.com.au made contact with Uber which will forward a response.

Ebony received a promise of a refund from Uber after she posted on Facebook that the $150 fee was scammed.