Help Desk for Project Management

What your project help desk can manage to do for you

Whenever your project participants or clients have something to say regarding tomorrow's decision, you can't afford not to listen. You must use a project help desk to channel information to the right individuals. If not, you risk missing out crucial information which can hamper your project down the road. That's why you need the right tools in order to help you successfully realize your project.

You often need to bring many professionals in one place. You need to be able to offer case management, process management, knowledge management and a community system to receive real-time interaction between your participants. If you have end-users such as customers or the general public, you may wish to set up a separate, publicly-accessible portal to receive input and share information about your project.

The best part? All of this is within one support system that doesn't require you to change apps or close windows. Whether you run a help desk, knowledge base or customer community and regardless of how many categories you divide your portal into, you only need one admin panel to manage it all.

A scalable, purpose-built Helprace project help desk

The Helprace project help desk is hosted on a cloud and allows unlimited project participants and client interactions. You never have to worry about hosting, server upkeep or security for you project help desk as it's all taken care of by us to ensure your support stays top-notch. After all, when your contractor is preventing you from moving on to the last phase of the project, the last thing you need is a downed server!

There's also no need to worry about large usage of bandwidth, file uploads and the number of users accessing your portal. We know that all projects have their hectic periods where everyone has to work overtime and provide answers on a moment's notice. Luckily, this doesn't have to be the case with your help desk. That's because cloud-based technology keeps all your information safe and accessible. You know how your email just "works"? Well your help desk works the same way.

With Helprace, you can focus on project management instead of the project help desk.

As mentioned before, your project support system just works - and it does so behind the scenes. If you require your project to keep up to speed, you must be able to maintain all available channels open to keep conversations flowing. That's why Helprace gives agents a set of productivity tools such in workflow management (triggers, service levels), collaboration (private notes, tags) as well as the ability to customize your authentication process for your user base.

Keep your clients satisfied and project members in sync with your project help desk that's designed to keep your project running at its best potential. There's no need to think about reinventing the wheel as Helprace project help desk is based on a tried tested and true approach to your customer service and project help desk.