Real User Management

Today's modern web applications are made to be interactive and often executing complex client side logic, to provide an engaging user experience. This added complexity means you cannot simply measure effects the users have on just the back-end only. You also need to optimize and measure the performance of the client-side to ensure the best possible user experience.

Troubleshooting Real End User Experience

The first place we look to find the reason why a user is experiencing an extremely slow response time is the user response breakdown, providing a full breakdown of:

time is being spent during page rendering

issues such as poor page design or network latency

too much time parsing HTML

downloading and executing JavaScript

End User Experience Dashboard

Reports Real User Management data by geo location showing which regions have the longest response times, the most errors, the highest loads, etc.

"We were previously using New Relic to monitor our applications, but it just wasn't giving us everything we needed...We really needed an APM that would offer better visibility and provide richer functionality."

Related Blogs

Proactively manage your user experience with EUM

"As companies embark on a digital transformation to better serve their customers the challenge of managing the performance and satisfaction with each user becomes ever more critical to the success of the business. When we look at the breakout companies today like Uber, Airbnb, and Slack it’s evident that software is at the core of their success in each industry. Consumers have gone from visiting a bank’s branch to making a transfer to using their desktop or mobile device to fulfill it instantaneously...."

Synthetic vs Real-User Monitoring: A Response to Gartner

"Recently Jonah Kowall of Gartner released a research note titled “Use Synthetic Monitoring to Measure Availability and Real-User Monitoring for Performance”. After reading this paper I had some thoughts that I wanted to share based upon my experience as a Monitoring Architect (and certifiable performance geek) working within large enterprise organizations...."