The complaints process

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The Code sets out detailed provisions to ensure pharmaceutical companies operate in a responsible, ethical and professional manner.

Those with concerns about a pharmaceutical companies materials or activities in relation to the Code can complain to the PMCPA. Anyone can submit a complaint and it is important that all health professionals, especially those with prescribing responsibilities, report any concerns.

When a complaint is received by the PMCPA, the case preparation manager processes the matter and prepares the case papers. In the first instance, all cases are considered by the Code of Practice Panel which consists of members of the Authority, acting with assistance of independent expert advisors where appropriate.

When the Panel makes a ruling, the parties are advised and brief details are put on the ongoing cases section of this website. Both the complainant and the respondent may appeal to the Code of Practice Appeal Board against any rulings made by the Panel. The Appeal Board is chaired by a legally qualified chairman and includes independent members from outside the industry. The Appeal Board always sits with an independent majority.

The Prescription Medicines Code of Practice Authority (PMCPA) was established by The Association of the British Pharmaceutical Industry (ABPI) to operate the ABPI Code of Practice for the Pharmaceutical Industry independently of the ABPI. The PMCPA is a division of the ABPI which is a company limited by guarantee registered in England & Wales no 09826787, registered office 7th Floor, Southside, 105 Victoria Street, London SW1E 6QT.