so I have a dual policy, got a Honda as my main car as I use it for work then just a 2nd cover for the mazda as I only use it for the weekend, I have about 5/6 additional extra like key care cover garneted value guaranteed curtesy car on each car, however, they haven't added to the breakdown cover on the Mazda, even tho they said they had, so now for the 1st time since iv been driving I actually have an issue, they say I'm not covered. so now I have to pay 140 quid for the AA to come out and do there job for them. safe to say they'll be getting a nice letter and a copy of the bill and take it from there. this is the 3rd/4th time they shit on my. very safe to say I wont be renewing, and if the mazda goes will be getting cancelled. one of the worst customer service I have ever seen. seem far to bothered about getting new customers than existing ones. Need to sort their priorities out.

They weren't willing to haggle on the renewal price of our policy last month until we told them we wanted to cancel it because we took out another policy for alot less money elsewhere...no customer retention.

If it dosnt get sorted im just gonna cancel take a loss then go elsewhere, as im writting this they've said i haven't requested it when i know doe a fact i have, so its getting cancelled tomorrow once i have insurance sorted elsewhere

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