Vendor Details

NCR Silver

www.ncrsilver.com

Founded 1884

United States

About NCR Silver

Along with an easy-to-use tablet point of sale, NCR Silver Pro Restaurant is a cloud-based POS software that delivers added benefits such as happy hour pricing, customized floor plans and house accounts valued by full service restaurants and pubs.

Pros: We like that the software is intuitive and has clean design. We like being able to arrange our products in categories ourselves, ability to sell items by singles or by weight, being able to track products sold etc.

Cons: We would like to have more control over receipt printing. Since we do a lot of deliveries, we would want to be able to set the font larger for the customer address and the quantity of the products, also being able to print double receipts right away would be great - one for the customer and one for the delivery driver (right now we have to look up the last transaction and reprint, which is at least 4 steps) We also would like to be able to access older transactions from the POS system - many of our customers want to look up what they ordered last season, or two seasons ago and to do that we have to go through a very long process in back office right now - it's requires going to "results", then "POS transactions" setting the dates manually (no easy option for 1 or multiple years), then searching for customer name, and clicking "line items" for each transaction we want to check. Aside from being a long process, I also don't find that the names for these actions fit how we think of them when we are looking them up. Also merging customer history would be nice - sometimes we accidentally create double or triple customer accounts and it would be nice to be able to combine them.

Overall: Overall it has been a great experience - we went from writing paper slips for every transaction and entering each one manually into Quickbooks to just generating a couple of reports each day in the back office and entering those. It has been wonderful to have saved customer information in the system and not having to rewrite their address again. This is saving us a lot of time and our customers are impressed with our contemporary POS systems since we're a small family business and they don't expect us to be tech-savvy.

This is a publically traded company NCR No Way...

Apr 26, 2017

John H.

Owner

Retail, 1-10 employees

Used the software for: 2+ years

Source: Capterra

1/5

Overall

1
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Pros: We really did not like anything about the solftware. It was very difficlut to operate and there are many issues that NCR is not fixing. The multiple steps to complete a customer transaction is too long. They also do not have enough employees where I have wasted large amount of time waiting for their reps.

Cons: When we call NCR as the merchant to assist on failures of the software program, they do not respond immediately. Their phone system states, if you want to wait for the next avaiable representative press #2 on the phone. This message is repeated almost every 10 seconds. This is very difficult and discouraging.... Of course I want to wait for a representative... Do I have a choice????

Overall: They are an awful company. Their support system is a disaster. I don't know how many times I called NCR Silver for support and get a recording "hello we are experiencing an extremely high call volume. We will get back to you..." IF they get back to you it's hours later when customers have already left because we could not complete our transaction.

When my system was first set up, it was set up improperly based upon their support set up. After it was up and running it caused many delays where we could not input customers information and finalize the sale. So often, we received an error message "that item already exists and must create a new ticket" We call NCR Silver and was advised to proceed in an incorrect manner where the issues were never resolved. AFTER 3 YEARS OF THIS NONSENSE, It took my representative to resolve the issue after numerous hours on the telephone.

After all this, I asked for a partial credit to my account as they were responsible for the horrible software program. First, a manager would not even talk to me and flat out refused any credit. Then I asked for her manager. He did not even reply back to me.

This company is supposed to be a publicly traded company. Their program is horrible and customer support is equal par. HORRIBLE!!!! Ger professional NCR and the managers need to start getting involved with a customer instead of acting like they are holier than thou.....

Recommendations to other buyers: Get a real software program where customer do not have to lose business.

Vendor Response

by NCR Silver
on April 28, 2017

We apologize for the NCR Silver experience not meeting your expectations. Not sure what happened with the "item already exists" issue, but it should never take that long for a problem to get resolved. Thanks for pointing it out to us.

As with any call center, sometimes reps get busy. That is why our award-winning customer support team also offers text, chat and email support. A text for example can solve simple issues substantially quicker. We also, by far, have the most extensive customer support team out of any cloud POS provider and offer live 24/7 support in addition to free set up, monthly menu maintenance, training and more. It's truly a comprehensive service.

As for transaction speeds, the UI in version 4.0 is extremely fast and it vastly streamlined an already quick customer checkout experience.

We have sent your comments to our customer care department, which will be reviewing it.

Good compromise between cost and functionality, and great customer service

Jul 23, 2018

Gil B.

Manager

Restaurants, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: POS software is something that you use in real time so it is essential that you be able to fix problems quickly. Their customer service is very good - they almost always pick up at once and they are always able to tell you what to do.

Cons: This is a multi-use system. As a restaurant, we had to get used to some features that are more for general retail, although it does contain things like table assignment and so forth.

Overall: This is a very affordable all-in-one system that lets us track sales, track employee hours and performance, and process credit cards. It does what it is supposed to do quite well. However, like any software, it takes some getting used to, and it is only after a few weeks that you really get comfortable with it. We live in an area where our internet keeps going down, and this system will continue to function even with the internet down. One important note for people in a similar situation is that you should not use the recommended configuration if your internet is shaky. (Their customer service helped us wit this.) They recommend a secure hard wire from the main printer to the internet modem. When the internet goes down, that interrupts communication back to the ipad, and the printer and cash drawer are not functional. Instead, as their person advised us, we use Bluetooth for that connection, and that way the iPad always is connected to the printer and the cash drawer. A minor hassle occurs sometimes when the internet goes down and devices pick up different floating IP addresses, in which case you have to delete existing connections and reconnect the new ones. I believe you can avoid this by using fixed IP addresses, but am not sure how to do that. These are pretty minor glitches once you get used to them.

More than a cash register!

Jul 24, 2018

Chris B.

Owner

Retail, Self-employed

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The back office, inventory management, and customer tracking is terrific. Any system can fulfill the basic need of helping you ring up a sale, but Silver offers features that I didn't know I needed until I had them. Computing sales tax for state filing, locating past customer purchases, super useful features.

Cons: I'd like to be able to add devices without additional fees. I guess I don't understand why having a second device changes anything with regard to the costs incurred. I had a copy of the app on my phone purely as a backup in case something happened to my tablet but realized it was costing me every month for something that I wasn't using.

When wifi is having problems, I wish there would be a way to cache those transactions offline for processing when wifi is connected again. As it stands, I end up using the old carbon copy forms to take and impression and running the transaction later.

Overall: Overall I've been very pleased. I think it's obvious that NCR has taken it's decades of experience working with registers and retailers, fulfilling their needs, and applied it to the Silver app. It isn't the cheapest option on the market but it's way more reliable than any windows PC based POS. I'm not worried about viruses and windows errors or even brief power outages disrupting my business. If I have a wifi connection, I'm in business.

The software is super-user friendly

Jul 19, 2018

Lynn R.

Manager

Retail, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The software is easy to use and intuitive. The reports cover most everything I need to know. Set up was easy with lots of customer service available during set up...but within a few days we hardly needed further help as things flowed into place.

Cons: The company was going to make a records storage change with almost no notice that would have affected our business in a negative way, but so far that seems not to have happened. Ask about access to sales records for the long term if deciding to go with NCR.

Overall: We've been users since 2015 and in the early days, we would make a suggestion. It was not only received with open ears, many times those change would be implemented within months. Impressive. This program works wonderfully for our store. We haven't had to request a change, or even hardly call for help. We have a wide variety of styles and sizes and our inventory is always rotating and changes are easy to make.

The POS portion works great, looks great, and is fun to use.

Limitations in reporting and discounts

Jul 23, 2018

Andrea E.

Owner

Retail, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like that I can program in the specifics of the items that I sell. We carry several thousand sku's and I can program each barcode of each variation of each product. I also like that there are reports that are valuable to my business, such as sales reports and time clock reports.

Cons: There are limitations to the reporting that I need for my business. There is no way to show what quantity and dollar amount of inventory I have on hand during any given period.

With our industry, I need to know monthly inventory totals on hand, both quantity and dollar amount. In addition, there is no shrinkage tracking for damaged, shopworn, or missing items.

Overall: I have't experienced any "problems" with NCR Silver. I would however like to know more about what the program is capable of because I don't believe I am utilizing all of the options to the best of their ability.

Satisfied

Jul 24, 2018

Jessica M.

Cafe Manager

Food & Beverages, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like that it's super easy to train new hires on the POS and as I a manager I love that I can access so much information in the back office so long as I have access to a computer/laptop.

Cons: There are just a few things that I wish we could change, but a lot of the software updates eventually address a lot of them. Like any software out there, there are glitches that happen but they're minor so it's not a deal breaker. Customer service is a hit or miss. Most times friendly, but a lot of times it just gets sent to a different department because they can't figure it out, which takes time and follow ups.

Overall: Overall, I feel like you get a lot for your money and the ease of training new staff on the POS is greatly appreciated. The back office reports are great and help me keep track of sales and trends.

Great user friendly software

Jul 23, 2018

Todd D.

Owner

Retail, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use. Programming is simple with back office. POS is very user friendly.

Cons: Certain features need to be added to accommodate other businesses like salons. Tip feature needs to allow you to code the tip to specific employees for one example.

Needs feature to not allow cashiers to look in recall history at other employees tips. This has been an issue for us.

Would be nice if under customer info you can add multiple contact numbers like cell and home.

We are in the pet industry and it would also be nice to have a customizable customer tab, so we can add pet name and breed or pets DOB etc. under customer tab.

Overall: Overall NCR has been great for our business. As I mentioned above there are just a few things I wish could be added and or corrected.

Great product Horrible customer sevice

Aug 01, 2018

Terri B.

Owner

Retail, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

1
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is easy to learn to use and has all the features you need to run your business

Cons: Customer service is horrible. You cant get help and support knows very litle about the product it is like they have never even touch it and are just reading out of a manual

Overall: I like the product however anytime I have an issue i can get zero help i have been waiting on a supervisor call back for literally 2 motnhes every time i call i am told I need a supervisor and then I am told they will call me back and I STILL hve not got a call back and my systems are DOWN! Its INSANE!

Also with regular tech support I am constantly training NCR employees because they dont know enough about the systems to help me!

NCR

Jul 20, 2018

Kathy C.

Owner

Retail, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

1
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The software is easy to use for both employer (inputting information, printing reports, etc.) and employee (operating daily transactions).

Cons: The system only keeps transaction data for 13 months. While it is easy to understand that not keeping a lot of information will help the system run more efficiently, there are times when it would be an asset to be able to pull a customer's previous sale no matter how long ago it was.

Overall: The system and software itself is good. It does what I need it to do and it does it efficiently and easily. Their customer service, however, is not always so good.

NCR Silver with Scale Use

Jul 21, 2018

Jara P.

Owner

Restaurants, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is very easy to use the menu at the POS. The back office is very user friendly as well and can be accessed from anywhere on any device.

Cons: The problems we have had with this software are mostly with the scale integration. The software does not fully support all the scale features we would like so we have had to work around those things. We had issues with the small scale and NCR Silver Quick Service. However, once we switched to NCR Silver Restaurant Pro and the GRS-60 scale we have had much more success.

Overall: My overally experience has improved once we got the right equipment for our store. I can always reach a customer service rep when needed. I think that the price for the equipment and monthly service is fair.

No Inventory Functionality

Jul 19, 2018

Aaron A.

Business Operations Manager

Automotive, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Transactions, and reporting, are very easy to use. Reporting is excellent.

Cons: There is zero inventory functionality. You can add inventory, but as a retailer I need to be able to track my inventory to monitor when, and what, I need to order. Silver does not offer such a feature. This is a common complaint amongst other retailers that use Silver that I frequent with my personal business.

Overall: POS, tracking of sales, cash reconciliation, and time clock. Would love an inventory feature for retailers.

Very basic POS

Jul 28, 2018

Carl B.

Owner

Retail, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

2/5

Overall

3
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

2
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It's a simple solution to start up a small business like a coffee shop.

Cons: Overall software is very basic and fine for someone who's looking for a simple plug and play solution for a business similar to a coffee shop. NCR Silver offers no intgrations to Shopify or other major sites.

Overall: Customer service has gotten worse of the last few years and most have no knowledge of the product. NCR Silver and NCR Counterpoint should be merged but within NCR neither business unit has any clue what the other does for customers.

NCR Silver is Awesome!

Jul 26, 2018

Theresa W.

Store Manager

Retail, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The ease of use for employees is what I like best. It is easy to teach new employees to use this system and they all seem to learn it quickly which makes training them so much easier. The back office portion is easy to navigate and run reports. My inventory is always accurate due to this system.

Cons: I wish the software had more options for management on the POS screen versus always having to go to the back office part.

HORRIBLE CUSTOMER SERVICE

Jul 13, 2018

mike m.

financial analyst

Restaurants, 11-50 employees

Used the software for: 6-12 months

Reviewer Source

Source: Software Advice

1/5

Overall

3
/
5

Ease of Use

2
/
5

Features & Functionality

Comments: Horrible company stay far far away

Pros: The sales staff is very well trained at making their system & staff seem competent. While the reality is you are basically on your own with a mob of indifferent outsourced support reps who could care less about their jobs.

Cons: Reports are broken, support is unavailable 99% of the time, estimated call back times for messages from our experience were 3-7 days for a standard issue, their staff asks you for extensive notes when creating issue tickets yet somehow other support members will call back with no idea what the problem is beyond the basic description. No chain of command so when a lazy support rep hangs up on you after being on hold for 30 min you cant even submit a complaint.

NCR Silver for Jack and Sons Barber Shop

Jul 19, 2018

Neryk Z.

Owner/ barber

Hospitality, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Pretty easy to use and great back office helps keep up with inventory and sales.

Cons: System crashes sometimes and usually when we are busy so we have to try to figure out how to fix it ourselves and sometimes call customer service but hold for long time before ever getting help.. still have issues that need to be corrected with Quantum unit.

Overall: Not bad. Would love to have someone come out and fix the issues we are having.

System Hasn't Evolved In Several Years

Jul 19, 2018

CJ B.

Owner

Retail, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

2/5

Overall

3
/
5

Ease of Use

2
/
5

Features & Functionality

2
/
5

Customer Support

2
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Very intuitive to use and everything is cloud based.

Cons: The overall system hasn't evolved in 2+ years since we started using it. It's not compatible with Shopify nor is it friendly to any outside developers. There is not a transfer function between stores and the overall reporting is just basic.

Overall: Customer service has gotten worse over the last few years and most reps really don't have solutions to anything that isn't basic.

Bent Wrench Roadhouse Review

Sep 14, 2018

Shamus G.

Owner

Hospitality, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use. It is fairly easy to navigate through all of the back office items.

Cons: Inability to delete a variation after you have added it to an item. This is only a problem when you are trying to delete the only remaining variation from an item.

Overall: It used to be awesome, but we are experiencing lots of errors with our credit card processing lately. After contacting customer service, we have received ZERO follow ups.

NCR Fan

Jul 25, 2018

Jonna R.

General Manager

Retail, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The ease of this software is great. You get a concierge to help you get started and then 24/7 customer service to answer any questions. The software is user friendly and simple to train new staff members.

Cons: The back office takes awhile to update sales information. I can run a sale and it will take several minutes for the back office to show the sale.

Unresolved issues and expensive

Jul 19, 2018

Kristi E.

Owner

Food & Beverages, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

3/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Pros: Very easy to use. Easy to retain customer contact info.

Cons: We've had quite a few unresolved and recurring issues with our credit card processing.

Overall: It is handy with reachingnour customers and very user friendly for our staff. We have a really hard time with our retail product growing and needing a barcode scanner but we don't want to pay NCR more money when we have other issues with them that are not being resolved. It is also expensive. Some other businesses like ours use square and have no issues and have no monthly cost for the service, just merchant fees, which we also have in addition to our fees with NCR.

Reports

Jul 19, 2018

Roger K.

General Manager

Retail, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

2
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Straight forward use. Reliable log in...

Cons: We still have difficult time changing prices, etc in bulk. Since it takes too long to reflash when changing prices individually, we would've like to have the excel upload changes.. I know the feature is there but it seems like it only works some times....

Need better more detailed sales/inventory-performance reports.

NCR Silver is here to stay

Jul 19, 2018

Matt D.

Owner

Restaurants, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: We love the reporting features and the robust nature of the Application. The setup is super easy and we loved how soon all the wait staff learnt the new system

Cons: Working with Tier 1 support after hours can be challenging. Being in cloud technology the glitches that occur are not always easily resolved by support staff.

Cons: Customer database. It isn't easy to send emails to customers with the marketing tool. There is no course break. When I enter multiple courses the system does not have a button for a line break. For example if there is a soup on course one and a soup for course two the soups show up as two soups for the same course. Sometimes the system has a delay with payment and when the ticket is entered.

Overall: We had a terrible experience setting up the system. It's over the phone instead of having someone come out to use to help set it up. Since we've had it up and running I have been pleased with what the system can do

Over Promise and under deliver

Aug 18, 2018

Alfred G.

Manager

Entertainment, 11-50 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

3/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

1
/
5

Value for Money

Comments: Concierge service is highly touted but the Implementation process is poorly planned and communicated to the merchant. So it is a high risk process that demand a lot from the merchant to implement successfully. Having an experienced re-seller to support the delivery, set up and go live is critical.
Even after raising the

Pros: Good Basic dashboards and reports
Remote Access to data and menus is a great feature
Ability to download POS transactions to Excel is great for analysis (some fields missing from downloads)

Cons: Non- EMV compliant CC processing
Does not Calculate Overtime
non existent transaction audit tools to trace when items were rung up or voided to help prevent fraudulent voids.
Does not have any inventory control capability to track usage and on hand
Limited Reporting capability, no add-hock reporting An Excel savvy person can make good use of downloads and Power Pivot to do own analysis and reports
Re sellers over sell POS system with out the proper disclosure of Functionality, Pricing, Required specifications or implementation and after sales support.

Not too helpful

Sep 22, 2017

Tammy L.

owner

Restaurants, 1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Software Advice

1/5

Overall

3
/
5

Ease of Use

2
/
5

Features & Functionality

1
/
5

Customer Support

2
/
5

Value for Money

Comments: I don't like that they say 24 hour customer service and live chat. I cannot tell you how many times they don't answer the text help line they brag about, NOR do they offer 24 hour Live Chat. Further, the system doesn't even do things like calculate over time. And everytime I call for help I don't always get anyone who knows how to actually help. I will say also if you aren't too experienced with computers they talk down to you and get over the phone visibly irritated with you. I would not recommend this system just yet for what they charge per month

Pros: Not big upfront costs like if you have a hard wired system.

Cons: There's a lot you cannot do VS a hard wired system and the customer service is lacking along with their tech knowledge on how to help you

Works well for most needs

Jul 20, 2018

Kirby P.

Owner

Restaurants, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The software is fairly easy to setup. It uses iPads so you are not locked in to proprietary and expensive point of sale terminals.

Cons: The reporting and export functions leave a lot to be desired. All the basics are there, but there is no mid to advanced report sorting, filtering, custom querying, etc.

Software review

Jul 19, 2018

Josh F.

Owner/operator

Retail, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: 24/7 support. Email, text, online chat assistance.

Cons: The tech support is often incompetent and sometimes rude. Recently, It took 45 minutes for someone to tell me that the bar code at the bottom of the receipt cannot be removed.

Overall: There are improvements every year, but there are still issues that need to be resolved.

The Best PoS System!

Jul 26, 2018

nicholas m.

general manager

Food & Beverages, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

1
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Its very easy to add and change menu items in seconds. Easy to fix hours for people who forget to clock-out. Easy to watch labor and look at sales!

Cons: It freezes sometimes! Don't like the fact the new chip readers are involved!

Overall: Very smooth app! The POS system is amazing. Wish it was easiest to contact support!

Mostly positive

Jul 21, 2018

Robert P.

owner

Food & Beverages, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like the ease of use and the different reports offered. They also have a lot of tools that come with the software, from POS to customer loyalty.

Cons: I don't like how the price seems to go up. The main reason I chose NCR was their pricing.

Overall: My overall experience has been good. They have great support

Could be better

Jul 19, 2018

Jenny M.

Manager

Food & Beverages, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: User friendly easy to train new employees to use.

Cons: When it works it's fine, but that's when it works only. My card reader majority of the time doesn't work and they're brand new.

Overall: I feel Silver could be better there's a lot of other POS systems out there that have more restaurant functionality.

Good software but niche industry pushes envelope

Oct 17, 2018

Corinna S.

Owner

Security and Investigations, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to use for non-tech savvy employees.

Cons: Lacks reporting detail on certain payment types.

Overall: Attempting to manage a full service laundry service with this software isn't easy. We really should just go industry specific software, which is unfortunate as the technical support and ease of use is wonderful.

Museum Store Use

Jul 26, 2018

Terry T.

Store Manager

Museums and Institutions, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to train my many volunteers. Easy to add inventory.

Cons: Hard to add additional inventory to system. Should be easier to use for annual inventory counting. Would like to be able to rent extra items like scanner for a short period of time.

Web sales don't connect to my system. When I asked if system could tell me what my best selling item was I was told no.

Overall: It gives me some information I never had with a cash register.

NCR Works Great for Museum Admission

Jul 23, 2018

Megan H.

Operations Manager

Museums and Institutions, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: NCR is very easy to use, both at the iPad and in the back office on the computer.

Cons: Because it's geared towards shops and cafes, sometimes it doesn't do or have exactly the feature I want, but it's pretty easy to figure out how to make it work.

Overall: Overall, it was very easy to get started with NCR and it's always been easy to get help when I need it. Usually, the help section of the back office answers my questions for me.

Customer Service

Jul 19, 2018

Michael G.

Owner

Restaurants, 1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

2
/
5

Features & Functionality

1
/
5

Customer Support

3
/
5

Value for Money

Pros: The system is pretty east to use. I figured it out by myself with little help from NCR.

Cons: The overall experience with customer service is the problem. We actually switched and we are still paying for our NCR program. It is solely because of the service. I guess you guys would rather have reviews like this than to make it right. When it comes to a point that a small business like ours would rather pay and not use your product I think it is time to look at yourselves.

Overall: Product is Ok. Sometimes takes hours to get someone on the phone to resolve an issue

NCR Silver is OK

Jul 23, 2018

Tom B.

Co-Host

Food & Beverages, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use, setting up items and changing items.

Cons: Lacking certain helpful features like being able to use 2 iPads and ring out on one.

Overall: It's ok, some things could be better or more functional.

A-one!

Jul 19, 2018

Patricia I.

General Manager

Retail, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like everything about this company and the ncr silver apps and pos.

Cons: I didn't like that I could not do an inventory count from an Android but they fixed it and I'm good now.

NCR Silver is a good system for small businesses

Feb 23, 2015

Barbara D.

Retail

Used the software for: 1-2 years

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

2.5
/
5

Features & Functionality

4
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like the simplicity of the system. Using an iPad is convenient and doesn't take up much room on our counter and it's portable. I also like the option of paying on a month to month basis, not being tied to a long contract.

Cons: The reporting, especially for the sales related inventory portion, is not as in-depth as I'd like. I would like to be able to pull a report of the items sold by vendor name as well as be able to look at a specific item and know it's detailed sales history.

Recommendations to other buyers: Make sure you have a good idea of what kinds of things you're looking for in a system- reporting features, special features (i.e. do you want to use layaway, do you sell items on consignment). Know how much you're able to spend on equipment, definitely use the trial feature, and be realistic about whether you think it will work for your specific business.

Love it

Jul 19, 2018

Terri B.

Owner

Retail, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

2
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is easy to use and easy to learn and has a lot of features

Cons: Customer service I am always teaching them how to work the system they don't know enough about it.

Overall: Great!

NCR SILVER

Jul 19, 2018

Verified Reviewer

Restaurants, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use. The system is easy to use and update

Cons: Lack of synchronization between system phone, customer records and non-card payment sources

Cons: First line of tech support is not very helpful or do not have the right tools.

Overall: Other than suppprt issues, we like the software and since it runs on robust iOS hardware - overall we are happy.

Decent POS

Jul 26, 2018

Murray J.

Owner

Retail, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

3/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use, reporting, Interface is simple.

Cons: bugs take awhile to address and remedy once reported.

NCR Silver

Jul 19, 2018

Justin M.

IT Mananger

Food & Beverages, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use, variety of choice on devices

Cons: I wish there were more inventory features available

Better have solid internet connection

Oct 16, 2018

SARA B.

OWNER

Restaurants, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like being able to change many aspects of menu, discounts immediately.

Cons: Better have VERY solid internet connection because it will need to be rebooted, freeze daily.

NCR

Jul 26, 2018

Bob K.

Cafe Manager

Restaurants, 1001-5000 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to use. Easy to modify. The ability to monitor from anywhere.

Cons: We really haven't had any dislikes at this time.

Overall: We get real numbers to make better decisions about our business.

Customer Service takes hours to respond

Jun 07, 2018

Janel G.

Owner

Retail, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

2/5

Overall

4
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

2
/
5

Value for Money

Comments: The system is not what I understood it to be when the salesperson came and brought the demo. For one, she told me repeatedly that the demo didn't have the feature, but my system would be able to perform the functions I needed. It does not. The scanner has no screen and can only receive or count inventory while you have the iPad (your register) with you. Which means my pallets of orders have to wait for after hours to be received. That is, when the system will allow me to receive at all. The newest problem is that scanning an item crashes the app. I have been waiting for 3 hours now to have someone call me back because customer service only knows how to tell you to restart your iPad. If that doesn't work, you're out of luck. My last issue, 2 days ago, took over 24 hours to get a simple answer. My bank recommended this system for my retail business. I regret every moment since I agreed to try it.

Pros: It is easy to use...when it is working. The price point was appealing, but you get what you pay for.

Cons: Customer service does not know how to help and escalating to a supervisor takes hours and even days.

More options would be nice

Oct 06, 2016

Jared H.

Manager

Apparel & Fashion, 1-10 employees

Used the software for: Less than 6 months

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: I love everything about NCR Silver except more features such as layaway or special orders would be nice. In today's economy customers don't always have the immediate funds to purchase higher end items and without a layaway feature it's very hard to meet their needs.

Pros: I love the ease of stocking in new merchandise. It is the easiest system I have ever used when it comes to that.

Cons: The lack of layaway or house account options.

Recommendations to other buyers: For a new business, if you are selling products directly off your shelf, you won't find a better system. It makes keeping up with inventory a breeze. The assistance it offers for scheduling and payroll is wonderful.

Worst Customer Service Ever

Aug 08, 2017

Tony O.

Owner/Operator

Restaurants, 11-50 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

1/5

Overall

1
/
5

Ease of Use

3
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Comments: Worst customer service I have ever had. Completely ignore me and don't solve the problem. I had to follow up with emails asking them where we were at with fixing the issue and no response. No initiative to fix the problem. No apology for setting up the loyalty program wrong and creating a mess. You will spend hours setting up and fixing all the mistakes these ppl make.

Pros: I like the Idea and the cost of the loyalty program, but other than that the service and supports is a joke

Cons: The customer service is a joke at best. Do not use NCR. I will be looking elsewhere in the future. Save yourself some time.

ease at mind

Jul 20, 2018

Corina R.

Owner

Retail, 1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Accountability for all my products including revenue.

Cons: No gift card options to where the system promts

Overall: Excellent customer service

Lots of glitches, not trained customer support

Oct 27, 2016

Keita S.

FC support

Restaurants, 11-50 employees

Used the software for: Less than 6 months

Source: Software Advice

2/5

Overall

5
/
5

Ease of Use

2
/
5

Features & Functionality

2
/
5

Customer Support

2
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: There are way too many glitches that make us waste so much time every time.
A lot of times the ticket numbers go missing. Not even shown in the back office.
Contacting the customer support, they don't have an attitude, neither do they have a clue or solution to the problem.
They say no one else is having THAT problem, but I doubt it.

Pros: Easy to use.
Can get a good datum in the back office.

Cons: Poor customer support. Poor engineering.

Recommendations to other buyers: Use it if you have a lot of time to waste on contacting them to resolve issues.

NCR Silver

Aug 21, 2018

Verified Reviewer

Restaurants, 1001-5000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Reporting of sales and labor hours and easily recorded

Cons: I would like to see additional reports available

Software not the best

Jul 20, 2018

george R.

owner

Entertainment, 201-500 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

3/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Totals by day, or any time period is great. Easy to use

Cons: Can't get hourly totals to see how sales flow throughout hte day for planning purposes.

Overall: We put in 22 registers to replace our old system. The ease of use has been great. Totals, changing prices, adding discounts are easy and very good. ONly bad thing is that we want to add more registers with scanners and we are running into compatability problems and we are going to have a mess

Using at 2 Locations - Not Impressed

Jun 06, 2018

Verified Reviewer

Hospitality, 11-50 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

2/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

2
/
5

Customer Support

2
/
5

Value for Money

Pros: -Works well on an Apple iPad

-Backed by a large company

-Reporting is streamlined and customizable

Cons: -We have had several issues with login and password resets for nor reason

-Customer service is non-existent

-We wont be using this for large volume units - only smaller volume

Happy Belly Curbside Kitchen LOVES NCR Silver

Jul 02, 2015

Dawn H.

Restaurants

Used the software for: 1-2 years

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Very user friendly. Everything is simple and easy to navigate.

Cons: Nothing negative to say, everything from product to customer service has been exceptional

Recommendations to other buyers: Ask those that are using POS software to help.

Easy to use POS with a wonderful back office

May 26, 2016

Brandon L.

Director of Operations

Electrical/Electronic Manufacturing

Used the software for: 1-2 years

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4.5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: ease of use and back office functionality.

Cons: not capable of running two devices on the same shift.

Recommendations to other buyers: being able to use two devices on independent drawers on the same shift.

NCR Silver - Don't buy into the year contract to save money

Aug 10, 2016

Herb L.

President

Apparel & Fashion

Used the software for: Less than 6 months

Source: Software Advice

2/5

Overall

3
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

2
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: POS system seemed easy to use and get the hang of. Adding inventory was simple and creating the main POS screen was a quick process.

Cons: Lied about e-commerce capability, no account services or layaway. When asked to for reduced payout of contract they will not budge and are just looking to get people in a contract and get paid. Even after buying additional items as an additional wasted expense that cannot be returned.

Recommendations to other buyers: Make sure you not only ask to make sure the system is capable of what you want. Go through everything in trials before buying into the cheaper year term contract. My suggestion is pay the little extra to be able to cancel at any time because most likely you will.

Less than thrilled with this POS

Jan 24, 2016

Denise W.

Owner

Source: Capterra

2/5

Overall

3
/
5

Ease of Use

1
/
5

Customer Support

Comments: When Apple does an OSX update, this system practically shuts down. The bluetoothing from ipad to printer or drawer doesn't sync any longer. When I called (many times ) NCR they told me it was an Apple issue and they couldn't help me. I don't pay Apple I pay NCR and it is their problem to figure out. I've had so many issues with NCR over a less than 2 year span. That is why I'm on this site looking for another system.

Excellent Cloud Based Point of Sale Software for Medium Sized Businesses!

Jul 30, 2015

Charles F.

Co-Owner

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Comments: This is extremely in depth and has a plethora of options, analysis, and tools at your disposal. Being not the most learned when it comes to cloud, their customer support helped me out greatly along the way. Besides, loading up all of my items, which Support helped with, everything else was cake.

A hidden gem in the small business space- and amazing customer care!!!

May 06, 2015

Micaela H.

Owner

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: NCR invented the cash register and delivers 130 years of expertise in point of sale with this iPAD cloud POS solution, and it even works when wireless goes down. You can call them anytime 365 days a year, 24/7 and get a live US-based person to help with any issues!!

Great for off-site events

Aug 13, 2018

Verified Reviewer

Retail, 11-50 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Because it is cloud-based, it is very handy to have on-the-go. We well at lots of community events, and it helps to have such a portable POS system.

Cons: Sometimes I have difficulty with emailed receipts.

Awful!!!

Feb 08, 2016

Joe O.

owner

Source: Capterra

1/5

Overall

1
/
5

Ease of Use

1
/
5

Customer Support

Comments: this system has many flaws it needs lots of work to be able to work for our business

Use of ncr silver

Mar 26, 2016

Arlene M.

Owner

Restaurants

Used the software for: Less than 6 months

Source: Software Advice

1/5

Overall

1.5
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The sales pitch was engaging. Should have been able to make my day easier with less mistakes

Cons: Did work efficiently support was not throughly trained for system

Recommendations to other buyers: You should look into another product that has a better warranty