Conflict management offers more than just tools for the settlement of disputes in everyday working life. The participants of a workshop organized by the dbv/vdb management commission discussed this subject with mediation professionals from KPMG Germany. They analyzed different types of conflicts, learned to differentiate between functional and dysfunctional conflicts, identified various roles leaders can play in the mediation process, and became aware of the system-critical importance of conflict management in the context of the overall organization.