"US Department of Transport legislation regarding 'non discrimination on the basis of disability' requires that we, like all airlines operating to, from and within the US, must carry service dogs. Service dogs include guide dogs, hearing dogs and psychiatric service dogs.

"Where a passenger seeks to be accompanied by a psychiatric service dog they must provide documentation from a licensed mental health professional treating the passenger. Unlike US based carriers, we are not required to carry animals other than dogs.

"To be clear, this only applies to flights to and from the US. It does not apply to flights to or from any other jurisdictions or domestically.