Q2: Is my product guaranteed?
All-battery.com guarantees our product quality and your satisfaction. If for any reason you are not satisfied with your purchase you may return it within 30 days for a full refund of the purchase price (plus tax if applicable), or credit or replacement. For more detailed information, please see the warranty for the merchandise return and exchange policy.

Q3: What are required to return the products?
Within the 30 days of your purchase, you can return the products to us for refund of the purchased price (plus tax if applicable), or credit or replacement. You need the following to return a product to us:
(1) Return Merchandise Authorization (RMA) number. Which you can get by Requesting RMA online.
(2) A copy of the invoice with the order number you.

After you got the RMA number, please pack your product safely and use a reliable shipper to return the products to us at:

We will process your return request with appropriate action requested at the time the RMA was issued. If a credit is to be issued please allow 2-3 days after arrival to process the credit. IF the return is caused by our error or defective products, we will pay for the shipment to send you the replacement. If there is no error on our part and product is not defective, we will charge a 20% re-stocking fee.

Q6: Am I getting a competitive price from All-Battery.com?All-Battery.com is an online leader for everyday low price batteries and charger. We are committed to provide you with the best price everyday so you do not need to wait long for a special sale day at other places. Our every price is much lower than the special sale price at other places, which are limited in time and items. We do not use periodic sales to attract customers. We think all the customers should be treated equally here at All-Battery.com, irrespective of their time of the purchase, patient exercised and shopping skills used. Every customer receives the same low everyday low price all the time. We have the confidence that our every day low price give you the most shopping convenience and value for your battery and charger needs. You can make your purchase here at the time of your needs, instead of waiting anxiously for a limited sales. OUR EVERYDAY LOW PRICE BEATS OTHER SALES PRICE.

Our confidence in our unbeatable everyday low price is based on the fact that we run on a extremely low cost operational structure and have the batteries coming directly from manufacturers to you. We believe that battery/charger consumers have been paying unnecessary too much in the past. We are here to let you, the customers, to capture more fair share of the consumer surplus. We developed our business structure so that our customers can enjoy the huge savings unachievable at other places.

Your Orders placed online at All-Battery.com Sunday through Thursday are processed
will take up to 1-2 Business Days. Orders placed after 9:00 AM PST on
Friday, Saturday, or Sunday will count as the next 1-2 Business Days.

Our shipping methods is either USPS or FedEx/UPS. If you so desire, we also offer expedited Fedex Priority Service, which could be more expensive. Unfortunately, we do not offer Saturday delivery for overnight shipping, nor do we offer early morning next day delivery.

Q14: Are my credit card transactions and personal information safe?
The information collection and transaction at All-Battery.com is protected with the best encryption software in the industry - SSL (Secure Socket Layer). Your personal information submitted on this Web site is protected both online and offline. The SSL protects all your sensitive information such as credit card number. While you are on a secure page, such as our order page, the lock icon on the bottom of Web browsers such as Microsoft Internet Explorer or Netscape Navigator and becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.

We also deploy a variety of security technologies and control procedures to help prevent any unauthorized access to your personal information collected on this site. Your personal information are stored on computer systems with very limited and controlled access that are located in secured facilities. The personnel at All-battery.com are trained and instructed to kept up-to-date on the security procedures. If you have any questions about the security at our web site, you can send an email to security@all-battery.com.