Mediation & Conciliation Services

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Mediation & Conciliation Services

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Our experienced Directors and senior staff are available for a wide range of consultancy initiatives around managing conflict and helping people move forward in constructive ways. We use a model of mediation that ensures people are seen as individuals before they are asked to meet with the person with whom they are in conflict.
These individual sessions give our mediators an opportunity to outline the process that will be followed in the formal session, skill people up to make the most of the session, practise some assertiveness skills and lay the groundwork for an empathetic response to colleagues, wherever possible. This is a more therapeutic process than regular workplace mediations, as we use a similar model to family relationship mediations, where it�s assumed that some people may need extra support and coaching to ensure a fair process and a positive outcome.
At times, mediation is not possible and we need to be more directive by suggesting common ground to be agreed on and develop solutions in a conciliation style session. These tend to work well when people don�t get along personally and don�t want to concede any ground, but do want a way forward.
Our mediators are fully trained and experienced, and many have a legal and/or counselling background. These sessions conclude with the development of a co-operative written agreement, which acts as a template for staff members planning to make a new start with one another. Follow-up phone calls and support can be arranged.