Keyword Spotting in an Audio Clip Empowered Telephony Applications

Telephony applications are increasing day by day. There are so many telephony applications in the market that has become part of human life. It can be as small as a speech API and as big as a full fledged contact center solution. As companies rely on the communication, they have started using the voice recording and playback functionalities for quality assurance, screening and related agendas. We, Elisiontec, have brought a unique solution of Keyword spotting in an audio clip.

What Keyword spotting application does?

The keyword spotting application will search a specific word or phrase in an entire audio clip. Read More

Integrate TTS in Indian Accents, Hindi or English, In Your Telephony Applications

TTS is an abbreviation of Text to Speech application. The TTS solution is used with different modules and solutions to offer text to speech conversion to the users and customers. There are many big applications which have TTS as its part; also, there are individual applications for text to speech conversion.

What is the usage of the TTS (Text-To-Speech) application?
This application can be used in a range of telephony applications such as IVR (Interactive Voice Response) solution, Voice broadcasting solutions, Music on Hold, etc. In this type of telephony applications, TTS solution converts a written text message into the voice message which can be then played to the callers, in the case of solutions such as IVR; and message receivers, in the case of solutions, such as voice broadcasting solution.

We, Elisiontec, have launched a TTS (Text-to-Speech) solution which can be used and integrated with any kind of telephony application. Read More

On-Premises vs. Cloud Solutions: Key Differences

In IT realm, it is common to hear a question about cloud vs. on-premises solution. There is always a debate which one is better and which is not! The fact is, both are good at their own places and the real question is which is better for you. It highly depends on your preference, but to help you in process of making choice, today, we are going to share top 5 key differences between on-premises and cloud based solutions based on common factors.

1. Data Security
It is one of the most important factors to think about while we are talking about on premises solution and cloud based solution. In on-premises setup, your data, applications and other infrastructure will stay within your company premises or data center. On the other hand, in cloud setup, you are putting everything on a shared server aka cloud server. Read More

How Call Center Software Contributes In Better Customer Service?

The main functionality of any call center is to provide the best possible customer service. This is at the core of any call centers and not only this; it defines success and failure of the call center business. The call center software plays a major role in this direction by providing required tools to ensure the agent gets everything he needs to so he can provide the best customer service to the callers. This article will share top 3 functions which will prove how Call Center software is the major player in improved customer support service and customer satisfaction for any call center: