Business Systems Analyst, Product Support Systems

Our CompanyAt 2,000 employees and growing, and consistently strong financials (NYSE:VEEV), Veeva was named among the top fastest growing public technology companies on Forbes’ annual Fast Tech 25 list. We build innovative cloud solutions for some of the world’s largest pharmas and biotechs, and we need great people like you to make it happen.Our Culture & PeopleOur core values are Do the Right Thing, Employee Success, Customer Success, and Speed. We are innovators, collaborators, and thought leaders out to create best-in-class solutions that help our customers improve and extend human life. It’s genuine, straight-forward, and no fuss.

Job Summary

The Business Systems Analyst is responsible for driving improvements in the processes and technologies utilized by employee success, quality & compliance, and various training teams. This role works closely with global business teams to effectively identify requirements, define scalable business processes, implement changes, manage project plans and perform release management.

Responsibilities

Builds the foundation for the project efforts by capturing the business context – problem definition, current state definition, objectives, business case, desired future state definition, etc.

Develop detailed requirements (business, user, process, system requirements – functional and non-functional) and establish traceability to business vision. Manage the requirements throughout the project lifecycle by establishing agreements and serving as a liaison between business users and the project team.

Facilitate discovery sessions and business process workshops. Be able to diagram and elaborate current & future state application workflows in detail.

Versatility, flexibility, and a willingness to work within constantly changing priorities

Commitment to excellence in the delivery of customer service.

Comfortable in working with personnel at all levels of the organization.

Nice to Have

Working knowledge of Moodle

Administration experience with Absorb LMS

Familiarity with Agile methodologies

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