Chatbots – No Funny Business? Or Is It All Fun And Games?

Would you rather talk with a funny chatbot or a serious, efficient one?

This article is letter (F) of our “Chatbot Future" series where we write an article for each letter of the phrase. “Chatbot Future" finds out how chatbots improve our lives in today's world and beyond! Find links to more articles in the series below.

The last time a customer service agent helped you, it sure helped ease the tensions when they knew how to balance serious and light conversation. Soon, your customer service agent will be a chatbot.

With that in mind, will a personable customer experience only be a rumor from bygone days?

Should A Chatbot Be Funny?

The jury is still out on this one.

Forcing a knock-knock joke on a irritated customer is a recipe for disaster. While talking to a toaster oven isn’t fun either.

Go for the Goldilocks juuuust right sweet spot.

Is A Chatbot Even Capable Of Fun?

Without emotions, can a chatbot truly portray fun, humor, and all those silly things in life?

Then again, you (and majority of us) probably feel way more comfortable knowing when talking to a human and chatting with a bot.

Emotions are the last frontier machines have yet to cross.

Moving Forward: Put The Fun In Functional

Fun follows function.

In other words, a chatbot’s humor shouldn’t get in the way of its usefulness.

Customer convenience first! And if what the customer just so happens to want is a funny chat companion, then so be it.

Word Up:

As we see it now, chatbots have been able to remain upbeat by cheekily referring to itself as a robot. Chatbots, like us, need to learn language over time to become better at it. That includes balancing serious business with lighthearted connection.

This article is letter (F) of our “Chatbot Future" series where we write an article for each letter of the phrase. “Chatbot Future" finds out how chatbots improve our lives in today's world and beyond! Find links to more articles in the series below.