Support - always a frustrating experience

It would be nice to speak to someone at Comcast that can actually help without always repeating the same unrelated questions.

In this case: found I was put into an agreement without being told about it and not finding out until I had to call in for an issue months later. Now the one year is up and my price goes way up. When I contact Comcast about this nothing is mentioned at all. They throw ideas out on how to lower the bill but aren't clear on the changes and wha the price will be. Seems to be a language barrier as well that complicates even simple topics.

How does one get these issues resolved without more brain damage. Leave Comcast after all these years?

Re: Support - always a frustrating experience

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you

I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: Product, Support, Leadership.We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!

I am an Offical Comcast Employee.Official Employees are from multiple teams within Comcast.We ask that you post publicly so people with similar questions may benefit.Was your question answered? Mark it as an accepted solution!

I am a Comcast Employee.Please post so people with similar questions may benefit.