This position is primarily focused on the customer service aspect of Managed Services. Activities could include: order entry, order expediting, customer service call resolution, return goods authorization, processing of backorders, vendor and customer interaction, problem resolution, executing 3rd party & agent buys. This position will utilize the advanced functionality of systems and applications in support of various inventory/chemical management and the Microsoft Office suite of programs. Customer interface communication skills are required. It is also expected that this position will have an understanding of performance metrics, and the ability to capture necessary data pertaining to individuals or team activities. Data integrity and attention to detail are paramount.

Key Responsibilities:

Follow well defined procedures as outlined by Best Practices, SOP's & work instructions. Take direction from Site Supervisors regarding daily duties.

Positively represent Thermo Fisher Scientific at all times throughout customer locations.

Minimum Requirements/Qualifications:

Read, write and speak English

High School Diploma

Work overtime, as required

Comply with site safety regulations

Proficient Microsoft Office Word and Excel knowledge and skills

Non-Negotiable Hiring Criteria:

Effectively communicate with various levels of personnel at the customer site

Collaborative work style

Excellent customer service skills

Professional and courteous

Demonstrated ability to consistently meet deadlines

Excellent communication and listening skills

Effective problem solver

Sound organizational and time management skills

Customer-service focus

This position has not been approved for Relocation Assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.