Items ordered from our showrooms can be either picked up by the customer at an agreed upon date and time or we can also deliver these items straight to your homes. This can easily be arranged with the sales personnel assisting you in the store during the time of your purchase. Because foam and furniture are bulky items, Mandaue Foam does charge a small amount for delivery depending on the location the items are to be delivered.

Unfortunately, because of the nature of traffic routes in Metro, we cannot promise our customers an exact delivery time for our items. We do guarantee that it arrives within the day or whether it is predicted to arrive in the morning or during the afternoon. Slight delays in delivery are also quite common due to road congestion and truck bans within the metro and should be expected. For updated delivery schedules and times, please contact the sales personnel handling your account and they can update you with the whereabouts of the delivery vehicle with your items.

Customer satisfaction is a priority here in Mandaue Foam but if for any reason, you are not entirely satisfied with your product, the company does offer a returns policy. The customer has up to 7 days from delivery to contact the branch and sales personnel that assisted him to process the return of the item. In exchange of the item, the company will provide store credit for the amount paid. If the item that was delivered to you, was damaged during transit or you are not entirely happy with the condition of the item that was delivered, the company can also replace the item with the same item free of charge.

Unfortunately,customized and ordered itemscannot be returned as these items have already been customized for the particular customer and cannot be sold to others since they are usually not standard sizes.

Oursofascomes with a 10-year warranty on the foam and frame as well, exclusion applies. For the fabrics, we do not offer a warranty on that because the care of the fabric whether it be cloth or synthetic leather is entirely up to the customer already.

To avail of the warranty, please keep the receipt of your item as this will be requested by our staff to process your order.