Email subscribers up 30%

Email may be the new black where consumers are concerned. According to new data, new email list subscribers increased 30% over the past three years. The bad news is that click rates have not seen the same increase.

Researchers found overall open rates have increased about 16%, but that for the first quarter of 2017 click-to-open (CTO) rates have declined 13% (YoY) for the first quarter of 2017.

"Our findings show that, contrary to what some may believe, consumers actually want to receive marketing emails," said Michael Fisher, president of Yes Lifecycle Marketing. "At the same time, however, the decline in click rates shows that marketers' content isn't meeting subscribers' expectations. To maintain an engaged subscriber base, marketers need to offer valuable, relevant, and personalized information at every stage of their customers' lifecycles."

"It's evident that marketers are working toward mastering subscriber acquisition, but they still struggle to create engaging, long-lasting relationships with their customers," said Michael Iaccarino, CEO and chairman of Infogroup, parent company of Yes Lifecycle Marketing.