Smart Business Magazine, June 2017

72 Smart Business Cleveland June 2017 Scott C Maloney AIA PRESIDENT K2M Design Inc www k2mdesign com Scott C Maloney AIA president of K2M Design Inc leads by example and holds himself accountable for the high standards of the organization He follows through on every promise and his drive and passion for the business of architecture has laid the foundation for a successful business The economic downturn required K2M to fundamentally change the way it operates Maloney personally led with a substantial pay decrease to ensure stability of staff in the organization He also spearheaded the building your bucket campaign that focused on growing relationships to collect as much work as possible This led to very productive years in 2011 2013 and moved the company through the downturn successfully K2M strengthened its focus on people and projects by strategically adding a chief experience officer in 2016 This new position cemented the importance of people as a critical component to the success of the organization 2017 Northeast Ohio Smart 50 Christopher L Mapes CHAIRMAN PRESIDENT AND CEO Lincoln Electric www lincolnelectric com Christopher L Mapes has a lot of respect for people who choose to do more with their lives than simply follow the path in front of them When you have a culture that respects an individuals voice and encourages teamwork and collaboration you build an organization that can more easily overcome challenges As chairman president and CEO at Lincoln Electric Mapes has made a concerted effort to balance his day to day responsibilities managing the business with the obligation he feels to develop his employees These strategic matters are critical to building engagement and providing strong leadership to the entire company Lincoln Electric has positioned itself as a world leader as a designer developer and manufacturer of arc welding products and robotic arc welding systems as well as plasma and oxyfuel cutting equipment At the same time training and education has always been a priority whether its the companys own employees or others in the welding industry who need to expand their knowledge Tony Mazzella CEO Mazzella Cos www mazzellacompanies com Tony Mazzella CEO of Mazzella Cos has enacted his vision of running an organization that is focused on the customer journey and quality products diversifying into multiple businesses while creating a company of experts and a culture of lifelong learning Mazzella Cos currently holds 18 patents or patents that are pending Under Tonys leadership these innovations have changed the landscape of both the lifting and metals industries The impact of these products services and concepts has led to significant employee and revenue growth The business also pursued expansion through organic growth and acquisition of related lifting and metal businesses which has created diversified offerings to the market Looking to the future last year Mazzella Cos in conjunction with Cuyahoga Community College started its own apprenticeship program through which employees can earn either their journeymans card or an associate degree in lifting technology This is the first program of its kind in the U S Stephen McHale CEO Explorys IBM Watson Health www ibm com watson health Stephen McHale is CEO of Explorys a company formed in partnership with the Cleveland Clinic that addresses the national imperative to leverage electronic health records for the improvement of medicine The companys network accelerates discovery of critical correlations trends and outcomes across millions of patients clinical records and diverse topologies providing unique insight to enable providers and life sciences organizations to deliver safer more efficient and more effective health care Since its inception the Explorys platform has been adopted by 19 major integrated health care systems 310 hospitals and 220000 providers that collectively deliver billions of dollars in care annually McHales career has involved founding investing in and building technology companies He is recognized for his focus in data mining and business intelligence related ventures McHale believes that Cleveland can play a central role in this evolution of health care given the regions large hospital systems and research institutions Tony Mercurio PRESIDENT AND CEO National Interstate Insurance www natl com President and CEO Tony Mercurio has helped National Interstate Insurance set itself apart from competitors by building an insurance experience around its customers powered by a talented and engaged workforce The foundation of the companys growth and success is a strong desire to provide world class customer service which requires a sustained effort from every employee to return phone calls promptly have the tools and training needed to do the job efficiently and properly be empowered to make decisions and make them quickly and to provide real expertise for its valued customers Employees are encouraged to generate and submit new product and service offerings Those ideas are passed to committees that investigate market opportunity and revenue potential If approved the product group moves efficiently through implementation and product launch The company offers on and off site training courses a tuition reimbursement program and a Leadership Academy for managers to promote professional development and accelerate employee progression Karen Mitzo Hilderbrand CEO Twin Sisters Digital Media www twinsistersip com Karen Mitzo Hilderbrand CEO of Twin Sisters Digital Media has led the company through 30 years of dynamic changes in the music and publishing industries The record label dedicated to teaching children through music faced significant challenges as the age of digital music took hold As many major record labels went out of business or consolidated Twin Sisters shifted becoming a more rounded educational products company servicing the retail segment When the company faced similar challenges to its publishing business as childrens media went digital Hilderbrand shut down the publishing company and focused solely on building a sustainable recurring revenue stream through intellectual property licensing of content The company invested in a central database for all of its content called Pub Hub to distribute content to hundreds of partners Twin Sisters Digital Media was then rebranded and thousands of innovative products were added to the line over the next several years Smart50NEO

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