We just came back from a short 4 day trip. This was good to get a taste of what was there. We were upgraded to the Palace Deluxe because there weren't any rooms in the Maya Colonial. This resort is 5 hotels in one. The only difference is that our friends could not use any amenities or restaurants in the Palace Deluxe. Because of that, we spent most of our time in the other hotels. Overall, all of the hotels were great. The resort was very accommodating for our kids.
Only two things really stand out as slight annoyances. They need to modernize internet access and checkout procedures. You have to pay for WiFi, and to do so you have to go to a room and sign a form. It shouldn't be complicated. Also to checkout, if you have incurred any extra charges, you have to go to the lobby directly to settle the bill. You can't do this online or on your tv or by some other method. There are concierges in the hotel itself, but they cannot do this. I say this because as it gets close to checkout time (noon), the lobby lines are long and you will be waiting a while to do this if you wait until last minute.

This is a superb establishment. Very clean, excellent staff, and more activities and real estate than we knew what to do with. Food and drink was top notch as well. Stayed at the Palace, and our room was amazing. Top shelf liquor and 3 exclusive restaurants also came automatic with a Palace stay. The only negative is the house wine was sup par, especially the white. However, they sell nice wines by the bottle if you want something better. Overall an unbelievable experience. Would definitely recommend.

S from G

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The beachfront Barcelo Maya Palace Deluxe All Inclusive is a 20-minute drive from Mayan ruins and thick jungle at Xcaret, an …More

Stayed in club premium and it is worth the extra $ for the comfort of a jr suite, the view of pools and sea. Access to four resorts nô charge extra. At the Beach section where we stayed, everything was impeccable and new. Staff everywhere was friendly and very polite and attentive to your needs or questions. Very big resort if you walk the 5 hotels but it never seemed crowded either bar,pool, beach, restaurant.
Would recommend and would return.

Sue from canada

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This Xpu-Ha resort is located by the sea, nestled on the beach a short distance from Ecopark Kantun Chi, Xpu-ha Beach, and …More

Excellent location. Swimming Pool and Beach are right outside your room. There are a variety of places to eat and the food is fresh and varied. Only negative was we put the "CLEAN" sign on our door in the morning and finally at 8pm, it was cleaned. I guess they were busy.
There is a great mix of people from different countries: European, American, South American. The shows each night are a bit cheesy, but it's what we expected.

Paula from Lake Orion, MI

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Located 12 miles from Playa del Carmen, this Mayan Riviera resort shares 123 acres of rainforest and 1.12 miles od white-sand …More