The Holocaust Survivors and Victims Resource Center will search for documents in the records of the International Tracing Service and other digitized collections of the Museum free of charge to survivors, their families, and families of victims. Survivors who require documentation to file for compensation are given the highest priority. The Museum is committed to making the information in these records accessible to Holocaust survivors in a timely fashion.

All others interested in accessing the ITS records—scholars, authors, genealogists, and other researchers—should visit the Museum in person. Access to the ITS records, like all of the Museum's archival material, is free and open to the public. For more information on the holdings of the ITS archive and in preparation for you visit, please see the ITS Inventory Search.

You can submit a research request either online or by downloading the paper form (PDF) that can be printed and submitted by mail or fax. Requests for information are acknowledged upon receipt. Please note that although the Museum will make every effort to locate requested documentation, archival records do not include information on every Holocaust victim or survivor. For example, the ITS collection does not include names of persons:

• who were murdered upon arrival in camps and killing centers
• who were murdered by the Einsatzgruppen
• who perished in death marches
• who died at the time of arrest
• who were hidden (excluding some emigration information when applicable)

The ITS collection contains more documentation on persons persecuted in Western Europe than persons who either originated or were persecuted in Eastern Europe. For example, a transport list may be available for victims in the Netherlands, but there will not be a record of their arrival or subsequent murder in the East.