Notes on Business Communication EtiquetteToday the business world is supposed to be in a state of “manners crisis”. In our increasingly high-tech, impersonal world, the sensitivity inherent in good etiquette has become an important counterbalance. Also, boundaries in business have extended in all directions. Women have entered the business world in great numbers. People from different cultures interact. Factors such as these increase the need to avoid communication that offends or causes misunderstanding. At the same time,

baby-boomers now moving into the executive were mostly not trained in manners. They feel uncomfortable because of their lack of social graces.Discomfort on both sides is not the only result. Those practicing poor etiquette lose the competitive edge to those who know what to do and do it with grace – in starting salaries, promotions, attracting and keeping clients, inducing the cooperation of subordinates, etc. Good business etiquette pays, both in intangible and tangible ways. There is certainly more you can add on telephone communication etiquette. Manners are particularly important when speaking on the phone because facial expression and body language are lost. Besides that, we spend a lot of time on the phone. A disgruntled or uninterested voice, poor diction, sentences laced with “you know's”, and nonstandard grammar all present a very negative image. People with heavy accents need to speak even more slowly and carefully than others. 30

Someone may ask about what to do if the person on the other end of the conversation is rude – and is also an important person. That person may be smoking, chewing gum, talking to other people in the room, etc. Often there is nothing that can be done except to endure and be unfailingly polite in return. But it is all right to ask the person to repeat what he or she has said (plead a poor connection). Better yet, whenever possible, arrange for face to face business meetings, and keep them as brief and to...

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Module title: BusinessCommunication
Assignment number: 2
Assignment title: Press Release and Media article
Submission date: 24th Jan 2014
Press Release
Apple’s God Father, Steven Jobs dies aged 56
October 6, 2011 12:15:00
CUPERTINO, California, October 5, 2011 The co-founder and chief executive of Apple, Steven Jobs has passed away in Palo Alto at 56 years old. He had suffered a long term pancreatic tumor and died at his home, surrounded with closest family members.
As a visionary and creative genius, Steven Jobs devoted himself to change the world through innovation and invention. US President Barack Obama said that, “Steven was greatest of American innovators - brave enough to think differently, bold enough to believe he could change the world, and talented enough to do it”
Furthermore, he has driven a revolution into digital technology and was widely recognized as a pioneer of the personal computer revolution. Since the establishment of APPLE in 1976, Jobs has accompanied the company through peaks and troughs. Under his leadership, Apple introduced the famous “I” series, iMac, iTunes, iPod, iPhone and iPad to the public and became a leader in the technology industry. He also excogitated the unprecedented service item such as Apple store and iTunes store. Steven Jobs has successfully lead Apple for 15 years and provide a stable financial revenues. Therefore, people call him the...

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Businesscommunication is unique from other types of communication. Clear businesscommunication is the main part of the corporate management. Nowadays, in the good times the organizations owe its primary responsibility to shareholders. However, in restless and potentially insolvent times, the company’s management responsibility goes directly to stakeholders. Also it can include bondholders, banks, customers, even Government agencies. Correspondingly, management will need the support from all these turnaround.
Stakeholder communication becomes one of the critical steps in finding the way of surviving for these companies. Therefore, the company should develop consistency and extensive plan in order to commit their operational, strategic, financial and transactional problems. According to the Matthew Walker, in this situation, the first step should be communication proactively to limit surprises and build the credibility and trust. It does not mean that company should disclose every financial part; however the trust is the critical. The healthy business requires the healthy community. Also, there should contribution in creating and maintenance. Certainly, the public wants to know about companies, organizations. Lewis (2010) states that, corporate social responsibility becomes the “buzzword” from the boardroom to the living room by growing media coverage...

...﻿BusinessCommunication Assessment 3-Business Project Report
January 1
2014
[Type the abstract of the document here. The abstract is typically a short summary of the contents of the document. Type the abstract of the document here. The abstract is typically a short summary of the contents of the document.]
[Type the document subtitle]
Executive summery
In executive summery I will describe about communication and technology which is used in organisation internally and externally and how these factors effects to organisation.
Topic:1
Organisation goals, policies, culture and ethics
In this we will discuss organisation mission, formal mission, goals value are identified.
Moreover organisation culture will described in terms of goals ethics and intercultural communication. We will also talk about treaty Waitangi in which we have to describe relevance of it.
Topic:2
Organisation structure and communication channel
In this step I am going to describe structure and diagram of company which is provided and also I will talk about formal lines of reporting and responsibility which comes in under the company. On the other side we will discuss about the range of communication roles and channel like internal and external networks that how company use this.
Topic:3
Communication technologies and tools
This...

...course it is very difficult because communication with other people is very important in our daily lives, so the person can’t live alone without communicating with his family, friends and other members of the society. No one can know what you think about if you do not tell and explain what is inside your mind. The person who can communicate effectively and correctly is a successful person and can achieve his goals in an easy way. That means our success depends on our ability to communicate effectively. We need to communicate everywhere, at home, colleges, schools and different organizations, even in business organizations. Therefore, it is important to know how to communicate in a good way in these organizations and companies to achieve massive success. So what is communication? What are the business organizations? What is businesscommunication?
Communication is defined as: "to send information, ideas and opinions from person to another in organization through a proper channel, that may lead to a particular result, a change in behavior or a change in practices” (Valenzuela,1992).There are four basic elements of communication which are the sender, receiver, massage and channel. The sender is the person who creates the message and sends it to the receiver that gets the message. The response of the receiver called feedback and the way that they use for...

...different types of business information, their sources and purposes.
There are various different types of transporting information across from one party to another, and each of the business information processes have their unique source and purpose within a particular organisation. When looking at the various different types of business information one of the main thing that we firstly have to understand is what information is in its own. Personally I feel information is a very wide range of sources in which a business individual who is effective would be able to translate and use for his/her benefit or the benefit of a certain organisation(s), this could also be the knowledge of specific events or situations that has been gathered or received by communication; intelligence or news. There are various ways of passing information; these could either be Verbal or Written.
Types of information
Verbal Information: this form of information could either be face-to-face, recorded or made through the phone or like a webcam device. It is proven that the best way to communicate is through face-to-face. Face to face communication makes it very easy and reliable and is less likely to be misunderstood because the person giving the information could explain until the receiver is clear of the message. Although most businesses especially large businesses will find it difficult to communicate with...

...﻿BUSINESSCOMMUNICATION
It is a fact that effective communication is the key to success in both personal and business relationships. In the absence of proper communication between two people, actions will not be in tandem with the actual motive. Many a time, the reason behind the lack of effective communication between two individuals is, the cultural differences between them. Be it an informal or a corporate setting, a gap is created in the communication between individuals coming from different cultures, as a result of which the message to be conveyed is misinterpreted or not understood.
When we visit another country where a different language is spoken, it is obvious that it is necessary for someone to speak the other’s language in order to surmount this barrier and verbally communicate. What is not so obvious, however, is that cultural barriers are greater than language barriers and they frequently provoke reactions that are both negative and emotional. What is considerate behavior in one country may be rude in another. What is a sensitive issue to one culture, to another may not be a point of any consequence. Therefore, we really need to learn to “speak” the culture.
Communication specialist estimate that some two-thirds to three-fourths of our communication takes place nonverbally through behavior. Behavior itself is learned from our...

...NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: BusinessCommunication and Etiquette
Semester: I
Program (New) : DBM / PGDBM / DHRM / PGDHRM / DMM / PGDMM / DFM / PGDFM / DBFM /
PGDBFM / DSCM / PGDSCM / DITM / PGDITM / DRM / PGDRM / DSM / DFPWM
Certificate : CCC / CBM
Assignment Marks: 30
Instructions:
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All Questions carry equal marks.
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All Questions are compulsory
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All answers to be explained in not more than 1500 words. Use relevant examples, illustrations as
far as possible.
Q.1
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All answers to be written individually. Discussion and group work is not advisable.

Students are free to refer to any books/reference material/website/internet for attempting their
assignments, but are not allowed to copy the matter as it is from the source of reference.

Students should write the assignment in their own words. Copying of assignments from other
students is not allowed.
Specter Global Ltd. had been a business leader in the software industry. However due to
increased competition and market conditions, they were constantly losing talent due to attrition.
The leadership focused their efforts on building an employee engagement strategy to retain their
top talent. They conducted a focused group discussion last year and invited participation from all
departments to provide their inputs on what steps can be taken by the organization & HR to
improve the employee morale and working...

...Minicase 5.1
The proverb "When in Rome, do as the Romans do" applies to business representatives as well as tourists. Being attuned to a country's businessetiquette can make or break a sale, particularly in countries where 1,ooo-year-oid traditions can dictate the rules for proper behavior. Anyone interested in being a successful marketer should be aware of the following considerations:
• Local customer, etiquette, and protocol. An exporter's behavior in a foreign country can reflect favorably or unfavorably on the exporter, the company, and even the sales potential for the product.
• Body language and facial expressions. Often, actions do speak louder than words.
• Expressions of appreciation. Giving and receiving gifts can be a touchy subject in many countries. Doing it badly may be worse than not doing it at all.
• Choices of words. Knowing when and whether to use slang tell a joke, or just keep silent is important. The following informal test will help exporters rate their businessetiquette. See how many of the following you can answer correctly. (Answers follow the last question.)
1. You are in a business meeting in an Arabian Gulf country. You are offered a small cup of bitter cardamom coffee. After your cup has been refilled several times, you decide you would rather not have anymore. How do you decline the next cup offered to you?
a. Place your palm over...