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Project to Service Definition Starts in Planning Phase of the Project – Identify service owner and provider – Identify KPIs for service – Reassess risks and cost-benefit for service – Identify Criticality of Service on scale of 1 - 4 – Update 5 yr TCO and funding source – Document service milestones – Update status in ITS Service Catalog, as appropriate

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Role of Service Governance Groups: Serve as the voice of our customers Provide input on services and service levels. Provide priority and sequencing advice. Help socialize directions and solutions.

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Wrap-Up Discussion What role do others play in determining new and retiring services? In defining them? How are services implemented on your campuses? Do IT Partners (those outside your unit) play a role in that implementation How have your conversations changed in terms of service review and management?