Clicktools for Contact Center Professionals

Improving customer experience on the frontlines.

As companies focus on the financial benefits of improving customer experience, the contact center has come into the spotlight. After all, it’s your team who interacts with customers all day. The executive team has read the research — they will go to a competitor if you disappoint them and the cost of this can be devastating if it happens consistently. The contact center must be a place where customer satisfaction increases, not decreases, and you need to be able to prove that that’s what’s happening.

With Clicktools, you can centrally manage all customer interactions to ensure you’re driving loyalty and future revenue. You can enable omni-channel feedback and communication options to deliver more comprehensive service than ever before and respond more efficiently than you could in the past. You’ll also increase productivity by automating feedback collection, so that agents can focus on more meaningful, personal customer engagements that drive upsells and advocacy.