Fioptics Internet Service provides the same features as our ZoomTown High-Speed Internet and requires similar equipment. It is the fiber optic technology and the speed that sets Fioptics Internet apart. Our fiber-optic network delivers the fastest Internet in town with download speeds of up to 1 Gbps.

Fioptics Internet delivers exceptionally fast download and upload speeds. With download speeds of up to 10Mbps, 20Mbps, 30Mbps, 50Mbps, 100Mbps and 1 Gbps, Fioptics gives you consistently fast service, no matter when you’re online. With these speeds, you can easily and quickly stream videos, music, and games to your computer.

If your connection is slow, check out the What affects speed? What affects speed? portion of the FAQ.

Fioptics High-Speed Internet offers you a more comfortable, more reliable online experience. Our fiber product will carry your data to you faster, more precisely, and over greater distances. However, there are still factors that may affect your connection and speed.

While the information is traveling very quickly through fiber, your computer, especially if older, may not work fast enough to process the incoming data. Also note that a wireless connection will not be as strong as a direct connection. To maximize your speed, you will need to use an Ethernet cord to connect your device directly to the Fioptics modem/router installed in your home. If this does not increase your speed, the problem could also be on the website’s end: if a site is experiencing heavy traffic, your speed will be affected. Try accessing another, lower-traffic site to test whether the problem is with your connection or the site itself.

Yes, all Fioptics customers have the option for a wireless modem. With a wireless modem provided by Cincinnati Bell, you can connect any Wi-Fi-enabled device (laptop, smart phone, mp3 player, tablet, etc.) to the service from anywhere in your home. By using one of these provided modems, you can be assured we will provide full technical support if you have any trouble with the device. If you choose a wireless modem, the Cincinnati Bell technician will set up your wireless connection for you at the time of Fioptics installation.

For more information about what can affect your connection, check out the What affects speed? portion of the FAQ.

How do I set or change my SSID/WPA? How do I name my wireless network and set a Wi-Fi password?

ZTE H368C/931

ZTE 931 WIIB

ZTE H368C

Open an Internet browser and enter 192.168.200.1 into the address bar to access the ZTE Router UI.

On the left side of the screen, click on the Wireless link, as shown below.

This will direct you to the Wireless menu. Click on the Basic option on the left side of the screen.

Here you can enable your modem's wireless Internet and set your SSID. Make sure that the Enable Wireless checkbox is selected, then choose a name for your wireless network and type it into the SSID field. Press the Apply/Save button to effect your changes.

Your SSID should now be assigned and will appear in your computer or device's wireless networks list.

To set or change your WPA, click on Security under the Wireless tab on the left side of the screen.

In the Select SSID drop-down, make sure that you have your desired wireless network selected. Then click on the Network Authentication drop-down and select WPA-PSK from the list.

In the WPA/WAPI passphrase field, enter your desired password. The router's UI will automatically hide the password as you type it, but if you would like to view what you have typed, you can do so by clicking the Click here to display link.

Check that the Enable WPS and WEP Encryption drop-downs are both set to Disabled and that the WPA/WAPI Encryption drop-down is set to TKIP+AES.

NOTE: It is important to choose a wireless password that only those in your home know. For a more secure network, choose a password that has at least 8 characters and includes both numbers and letters. To ensure that your WPA password is not lost, you may also wish to write it down and secure it somewhere you will easily remember.

Hit the Apply/Save button at the bottom of the window to change the password. It will take approximately 1-3 minutes for any wireless changes to take effect. If there are any issues after waiting 1-3 minutes, please try rebooting the router. You can do this by using the power button to turn it off and back on again. Or you can simply pull the power cord from the back of the router and plug it back in.

*Please note that if you change your SSID, you may have to manually set your computers and other devices to join the correct network. If you change your WPA/WEP, you will also have to manually re-enter your password when you join the wireless network. If you are unable to access the Internet after changing the SSID or WPA/WEP, verify that you are connected to the right network and that you are using the most recently selected password.

ZyXEL 660 HN/1432

ZyXEL 660 HN

ZyXEL 1432

Open an Internet browser and enter 192.168.200.1 into the address bar to access the ZyXEL Router UI.

At the bottom of the screen, hover over the Network Settings link, as shown below. Scroll up through the presented list and click on Wireless.

Make sure that the General tab is selected at the top of the screen. Then check that the Enable bubble in the Wireless field is selected. In the Wireless Network Name (SSID) field, enter the name you'd like to assign to your wireless network.

Scroll down until you see the portion of the screen below. Here you can set your password preferences and apply your WPA and SSID changes. In the Security Mode drop-down, select WPA-PSK. Then un-check the Generate password automatically box. In the Password field, enter your desired password. This must be between 8 and 63 characters long and use lower-case letters, upper-case letters, and numbers in order to create a secure password. (NOTE: Spaces and underscores cannot be included.) Click Apply to save your changes.

NOTE: Some older computers or devices may not support the WPA-PSK encryption typically used by your ZyXEL router. If this is the case (or if you experience issues with this process), you can also set your Security Mode to use the less secure WEP option in order to connect your computer to your ZyXEL router. In order to do so, follow Steps 1-3; then, when you reach the Security Level portion of the page, drag the blue ball to the yellow Basic portion of the security bar, as shown below.

This will automatically change your Security Mode to WEP. Next un-check the Generate password automatically box. Then select the Password 1 bubble and enter your desired password. This must be 13 characters long (a mix of lowercase letters, uppercase letters, and numbers). Hit the Apply button to save all of your changes.

Your SSID and password should now be assigned and will appear in your computer or device's wireless networks list after 1-3 minutes. If there are any issues after waiting 1-3 minutes, please try rebooting the router. You can do this by using the power button to turn it off and back on again. Or you can simply pull the power cord from the back of the router and plug it back in.

*Please note that if you change your SSID, you may have to manually set your computers and other devices to join the correct network. If you change your WPA/WEP, you will also have to manually re-enter your password when you join the wireless network. If you are unable to access the Internet after changing the SSID or WPA/WEP, verify that you are connected to the right network and that you are using the most recently selected password.

Westell 7500

Westell 7500

Open an Internet browser and enter 192.168.200.1 into the address bar to access the Westell Router UI.

At the top of the screen, scroll over Configuration. In the presented drop-down, scroll over Wireless, then click on Basic.

Once directed to the Wireless Configuration page shown below, verify that the Wireless Operation drop-down is set to Enabled. In the Network Name (SSID) field, enter your desired name for your wireless network. In the Hide SSID drop-down, select Disabled. This will allow your computers and devices to detect the SSID you just chose. Your network will show up within your networks list, allowing you to join the network by entering your WPA. Click the Save button to effect your wireless network name change.

Your SSID is now set, but to change or set your WPA password, you will need to mouse over Configuration at the top of the screen again. In the drop-down, scroll over Wireless and then select Security from the presented list.

On the Wireless Security page, select WPA from the Wireless Security drop-down. In the WPA Type drop-down select WPA. Make sure the Authentication type is Personal (Pre-Shared Key). This is also referred to as PSK. You will now be using WPA-PSK. In the WPA Shared Key field, enter your desired password. Then click Save.

Your SSID and password should now be assigned and will appear in your computer or device'
s wireless networks list.

*Please note that if you change your SSID, you may have to manually set your computers and other devices to join the correct network. If you change your WPA/WEP, you will also have to manually re-enter your password when you join the wireless network. If you are unable to access the Internet after changing the SSID or WPA/WEP, verify that you are connected to the right network and that you are using the most recently selected password.

Westell 9100/9150

Westell 9100

Westell 9150

Open an Internet browser and enter 192.168.200.1 into the address bar to access the Westell Router UI.

To access the modem'
s interface, you will now be prompted to enter the username and password. (NOTE: If you have lost or forgotten this login information, contact Technical Support to retrieve it by calling 513-565-9890.)

At the top of the screen, click on Wireless. In the presented tabs on the left, click on Wireless Settings.

Once directed to the Wireless Settings page shown below, verify that the Enable Wireless box is checked. In the SSID field, enter your desired name for your wireless network. Then check the SSID Broadcast box. This will allow your computers and devices to detect the SSID you just chose. Your network will show up within your networks list, allowing you to join the network after entering your WPA. Click the Apply button to effect your wireless network name change.

Your SSID is now set, but to change or set your password, you will need to use this same screen. Mark sure the Network Authentication drop-down is set to Open System Authentication. This should be the default setting.

Next, make sure the Wireless Security Enabled box is checked.

This will present the additional fields shown below. In the Stations Security Type drop-down, select WPA. In the Authentication Method drop-down select Pre-Shared Key. In the Pre-Shared Key field, enter your desired password. In the Encryption Algorithm, select either TKIP or AES.

Scroll to the bottom of the page and click Apply. When the Settings have loaded, click Okay.

Your SSID and password should now be assigned and will appear in your computer or device'
s wireless networks list.

*Please note that if you change your SSID, you may have to manually set your computers and other devices to join the correct network. If you change your WPA/WEP, you will also have to manually re-enter your password when you join the wireless network. If you are unable to access the Internet after changing the SSID or WPA/WEP, verify that you are connected to the right network and that you are using the most recently selected password.

Phone: With Cincinnati Bell, Customer Service and Technical Support is available to you 24 hours a day, every day of the year. Simply call 513-565-9890 and follow the prompts to speak to a Cincinnati Bell representative.

We know how frustrating it can be to try to browse the Internet only to have your screen bombarded by pop-up windows and littered with ads, or to find your homepage has been changed without your consent.

We strive to provide information, products, and services that make your Internet experience as smooth and effortless as possible. The information below provides an explanation of the various forms of unsolicited advertising to help you understand what they are and how to close the windows when they appear.

Pop-up Advertising: Pop-up ads open a new window when people visit many popular websites. More often than not, pop-ups seem to occur randomly for sites you've never visited. Your screen becomes littered with multiple windows while you are online or sometimes even when you aren't. Advertisers hope you will visit the promoted Web page by clicking anywhere on the window. By using a technique called "kick through,” advertisers can even direct you to another website when you move your cursor across the pop-up ad--no clicking necessary.

If you encounter a pop-up, close the window by clicking the X located in the top corner of the window, or use your mouse and right-click the URL in your task bar located at the bottom of your screen and click Close.

Pop-Unders: Similar to pop-ups, pop-unders open an advertisement behind the page you are currently viewing.

If you encounter a pop-under, the method for closing it is the same as with pop-ups. Close the window by clicking the X located in the top corner of the window or use your mouse and right-click the URL in your task bar located at the bottom of your screen and click Close.

Adware: Adware is sometimes found within free programs that you might download online, such as music players, helpful utilities, etc. When you download that program, you may also be downloading hidden code that will deliver ads. These pop-up ads may appear when you aren't even online, or after you’ve been on a website for a lengthy period of time

Adware differs from pop-ups and pop-unders because software is being downloaded to your computer and you may not even know it. Many adware programs track your online habits and display random websites that are geared toward your browsing habits or interests. Sometimes the programs that are downloaded are so difficult to find, it's virtually impossible to remove them from your computer.

To avoid adware, make sure you carefully read the license agreement for all products you download and pay special attention to the privacy policies of the company. When an ad opens on your screen, close the window by clicking the X located in the top corner of the window or use your mouse and right-click the URL in your task bar located at the bottom of your screen and click Close.

Spyware: Spyware is installed on your computer in the same manner as adware: it's embedded within the code of software you download. Where spyware differs from adware is that it secretly gathers information about you and sends it to advertisers or other interested parties, often without your knowledge or your consent.

To avoid spyware, make sure you carefully read the license agreement for all products you download and pay special attention to the privacy policies of the company. When an ad opens on your screen, close the window by clicking the X located in the top corner of the window or use your mouse and right-click the URL in your task bar located at the bottom of your screen and click Close.

Security is an important concern for all Internet users. Maintaining a secure connection is the responsibility of both the service provider and the end user. At Cincinnati Bell, our Network Operation Center is constantly monitoring the network for outside security risks. It is impossible to predict when and where the next virus will arise. However, when these threats occur, our team responds with speed and skill.

Cincinnati Bell also provides a solution to help you ensure your computer stays safe from all viruses and spyware. By using our Internet Security All-in-One PC Protection, you can protect your computer from viruses for just $4.99 per month.

To run a quick “Health Check” of your computer, click here. To learn more about All-in-One PC Protection, click here.

Cincinnati Bell High-Speed Internet works with your existing copper or fiber lines. With Cincinnati Bell, your Internet connection is maintained by the same company you have always counted on to keep your phone service available 24 hours a day, 7 days a week.

Moreover, when it comes to mission-critical data, local Fortune 500 companies generally turn to Cincinnati Bell. With the kind of proven reliability trusted time and time again by major corporations, why go anywhere else to fill your high-speed Internet needs?

Cincinnati Bell Internet is available anywhere you can receive standard phone service. However, different locations allow different speeds and services. To find out what Cincinnati Bell Internet can do for your business, all 513-566-3288 or click here to have a Customer Service representative contact you.

Description:With your Apple device, you can set up your Mail App to retrieve your email from multiple accounts. For this reason, it’s important that you create a description for each email account. For simplicity, you may choose to use your email address as the description.

The settings for previous-generation Apple products differs from the settings for the iPhone 6+. Please be sure to set up your server settings appropriately.

For iPhone 6+: Tap “Next” to continue to the Server Settings portion of set-up. Tap “POP” and enter the following information.

Name: Enter your first and last name.

Address: Enter your complete Cincinnati Bell email address.

Description: Use the same description as used in the previous step.

Incoming Server Host Name: Enter “pop.fuse.net” in the field.

User Name: Enter your complete Cincinnati Bell email address.

Password: Enter your password.

Outgoing Mail Server: Enter “SMTP.fuse.net” in the field.

User Name: Enter your complete Cincinnati Bell email address.

Password: Enter your password.

For all other iPhone generations: Tap “Next” to continue to the Server Settings portion of set-up. Tap “IMAP” and enter the following information.

Name: Enter your first and last name.

Address: Enter your complete Cincinnati Bell email address.

Description: Use the same description as used in the previous step.

Incoming Server Host Name: Enter “imap.fuse.net” in the field.

User Name: Enter your complete Cincinnati Bell email address.

Password: Enter your password.

Outgoing Mail Server: Enter “SMTP.fuse.net” in the field.

User Name: Enter your complete Cincinnati Bell email address.

Password: Enter your password.

Tap “Next” to verify your information. With certain Apple products, including the iPhone 6+, you may be asked whether you wish to set up the account without SSL. If so, tap “No” to continue, and then tap “Save.”

If you have not already set up an email account, you will be directed to the Email Set-up screen automatically. If your Android already has an email account set up, you will be directed to that account. If this happens, tap the Menu button at the bottom of your screen to bring up a list of possible actions. Tap “Add account” or “New account.”

This will present you with a list of possible mail providers. Select “POP3/IMAP” from the list.

Description:With your Android device, you can set up your Email or Mail App to retrieve your email from multiple accounts. For this reason, it’s important that you create a description for each email account. For simplicity, you may choose to use your email address as the description.

Tap “Next” to continue to the Incoming Settings screen.

Protocol: Select or type “IMAP” in the field.

Email Address: This field should be automatically filled in. If it is not, enter your complete Cincinnati Bell email address.

Password: This field should be automatically filled in. If it is not, enter your password.

User Name: Enter your complete Cincinnati Bell email address.

IMAP Server:Enter “imap.fuse.net” in the field.

Security Type:Verify that this is set to “None.”

Server Port: Verify that this is set to “143.”

Tap “Next” to continue to the Outgoing Settings screen.

SMTP Server: Enter “SMTP.fuse.net” in the field.

Server Port: Verify that this is set to “465.”

Security Type: Verify that this is set to “None.”

Require Sign-in: Verify that this box is checked.

User Name: Enter your complete Cincinnati Bell email address.

Password:Enter your password.

Tap “Next” to verify your information. Your email is now ready to use on your Android device.