Your colleague told me to buy an E Licenser to resolve this which I did, there's absolutely no consistency with Arturia's ways to dealing with customer issues and I should not be punished for having problems with my iMac.

I ask you take another look at this, cancel and reissue me new serials at the very least your companies response is appalling.

As a brand new customer 1 week and had a win 8.1 failure already and a blocked activation code and certainly as a new adopter of latest software I get many issues and need to do re installs a lot. I am now getting jitters at having spent 200 euros on the v collection and a possible threat of completely being blocked in the future. I wish I had looked at the forums before purchase because it would have changed my decision to purchase.