Rated 3 out of 5 by Aaron Krytus We can remote manage, monitor and report multiple client sites, but there's no support for dual VPN utilization. Valuable Features:- Cloud replication- Remote management of clients- Reporting- Iinstant recovery (allows a spin-up of your image as a VM on the appliance).Improvements to My Organization:This product has given us the ability to remote manage, monitor and report multiple client sites .We have relied on this appliance several times to recover our clients from Crytpo viruses that have locked their files for ransom.Room for Improvement:Pushing the client to Windows 8 and Server 2012, no appliance update notifications, more stable pricing model, no support for dual VPN utilization (required for cloud replication and remote monitoring which cannot be done simultaneously).Use of Solution:3YearsDeployment Issues:No issues in deployment.Stability Issues:Unitrends is very stable.Scalability Issues:The product is very scalable however if you are a small company that uses multiple subnets you must purchase a higher end appliance with multiple NICs. The lower end appliance no longer come with 2.Customer Service:Customer service is excellent.Technical Support:Technical support is very qualified and educated.Previous Solutions:We previously used 3X and they went out of business.Initial Setup:Initial setup is very easy and straight foreword. You will need to program the Unitrends appliance with network configurations. Next will be installing the client on each workstation. This can be pushed on Windows 7 and earlier. Server 2012 and Windows 8 will require you to visit each workstation.Configuring some of the advanced features however can be very tedious and difficult. A call to Unitrends support more than likely will be necessary.Implementation Team:We implemented the product for ourselves and a several clients.ROI:How much is your data worth to you?Cost and Licensing Advice:Pricing model constantly changes.Other Solutions Considered:Before choosing Unitrends we also looked at Veeam, Symantec, Acronis, Backup Assist, etc.Other Advice:This is a great product. Easy to setup, technical support is great, lots of documentation available. The reports are great to keep your backups working and recovery testing is easy.We have needed to restore a handful of times already and having Unitrends has been 100% thus far making us look good.There recently has been a lot of restructuring that has been happening at Unitrends and our common contacts and reps keep changing. They have also switched their sales model and no longer sell direct.Disclaimer: My company has a business relationship with this vendor other than being a customer:We originally we just a customer and began selling this product to our customers and eventually becoming a partner. August 17, 2016

Rated 4 out of 5 by NetworkEng681 In the past we used two separate products for backing up virtual and physical nodes. We switched because this solution supports both. Valuable Features:It's an all-inclusive backup appliance that is separate from other storage needed to backup. It is also valuable because it has the ability to backup both virtual and physical nodes.Improvements to My Organization:It has made our business continuity process more efficient with less administrative overhead needs for managing two backup solutions for both physical and virtual needs.Room for Improvement:It needs both a better interface and a more solid support structure for when issues arise.Use of Solution:I've been using it for almost a year now. We transitioned from Veeam Backup.Deployment Issues:The transition was challenging due to bugs and misconfiguration but we worked through it.Stability Issues:There have been no performance issues.Scalability Issues:It's been able to scale for our needs.Technical Support:It's average.Previous Solutions:We used to use two products - Veeam and ArcServ. We chose Unitrends because it is all-inclusive and meets both virtual and physical backup needs.Implementation Team:We implemented it ourselves with guidance from the vendor.Other Advice:It has solid qualities such as being all-inclusive disk backup appliance with replication capabilities off site. Make sure you understand the pros and cons of the solution compared to what your currently are using.Disclaimer: I am a real user, and this review is based on my own experience and opinions. May 21, 2016