learning development

By the time most customers reach a human employee with a question, chances are they have
already researched online or tried to self-serve. This means employee transformation is required
to develop more sophisticated employees in the age of automation to solve more advanced
customer issues.
Because front-line jobs are becoming more complex, employees need to be tactical, technical, and
ready to emotionally handle these new types of interactions.
Recently, Lamont Exeter, head of Learning & Development at TTEC Digital, teamed up with Tim
Duranleau of SAP Litmos in a webinar to discuss ways that companies can combine learning
and technology to create more sophisticated employees. Below are some key highlights from
the discussion.

Despite the huge amount of time, money, and resources invested in L&D solutions, most simply deliver information without effecting lasting transformational change. In fact, after a year, only about 30% of employees successfully transfer their learnings to the workplace. A new approach is required as most L&D solutions are failing us. In this report, we share the five shortcomings of L&D solutions today and offer insights into how you can create a program that delivers the business outcomes you need, while enabling your people to thrive.

Research suggests that up to half of the investment your organization is making in Learning & Development (L&D) is being wasted. Employees unfortunately lose up to 75% of the information they receive through traditional L&D approaches (including learning management systems, episodic trainings, and workshops) — an effect known as the training transfer problem. In this report, discover the five critical requirements for effective behavior change and leadership development.

Successfully managing a contact center requires a collaborative, multidisciplinary approach to handle a broad range of operational and tactical tasks. Planning, day-to-day operations and quality management must be seamlessly orchestrated, along with human resources functions like recruitment, learning and development, and employee scheduling.
Read this executive brief to learn how to transition to an AI strategy that can take your team – and business results – to the next level. See how you can:
Create an AI strategy with a single data model that includes routing, interaction analytics, forecasting/scheduling and predictive engagement
Harness the power of your data to align customers with the best resource
Drive employee effectiveness by ensuring you hire the right people and manage their performance to drive their success over the long term

Language training is a crowd favorite in any global company's training mix. But how valuable is it to the business?
The 2016 Rosetta Stone Business Impact Survey answered this and other key questions by surveying thousands of users of its business products. This e-book shares the key results to help human resource, learning and development, and business line leaders better understand how language impacts business.

Language training is a crowd favorite in any global company's training mix. But how valuable is it to the business? How does an organization convert the time spent conversing with virtual tutors or playing listening games into actual business value? The Rosetta Stone Business Impact Survey answered these and other questions by surveying thousands of users of its business products. This e-book shares the key results to help human resource, learning and development, and business line leaders better understand how language impacts business.

The How-to Guide to Developing Your Employees and Retaining Top Talent.
Many organisations are finding it difficult to attract, engage and retain the right people. However, companies ranked among 2019’s top places to work all agree on one thing: ‘employee development’ is the secret sauce. Your people need more than fun perks and competitive pay - they require ongoing, personal development to be productive, loyal and engaged.
This guide covers:
Why ‘employee development’ is key
Tips & tricks for setting your employees up for success
Effective employee development must-haves
How the Bridge employee development platform helps you tackle all this
This guide is designed to help HR and L&D leaders to successfully engage their workforce and foster a culture of learning, development and growth.
About Bridge
Bridge, from the makers of Canvas, is employee development software that creates a positive employee experience and increases engagement through purposeful learning, continuous feed

E-learning is already known to be the most efficient and cost effective way to deliver training to a workforce. However, the best way to truly prepare employees for meeting organisational objectives is to focus the training on three major areas of skill development. Using a learning solution that is capable of delivering optimal training on each type of skill and checking for comprehension by examining the outcomes from other HR processes will drive performance within the company as employees develop their soft, functional and compliancebased skills.

Around the globe, organizations in every industry sector are struggling to attract, retain, and develop talent. But few organizations are prepared to successfully overcome those challenges. Download a new learning and talent framework to learn how to create a sustainable source of talent, and to overcome skill gaps. In it you’ll find:
- What fundamental shifts you need to make to better compete for talent
- How to exploit technology for smarter HCM and L&D strategies
- Why learning and talent management processes must be tightly integrated
Download "The Skillsoft Learning and Talent Maturity Framework.

Success nowadays demands providing all members of the workforce with the resources they need in order to effectively respond to and support customers’ needs and expectations. More specifically, organizations must provide employees with digestible knowledge at the point of need and as quickly as possible, so they can re-learn how to resolve specific challenges, also known as microlearning.
According to research from Aberdeen, Best-in-Class companies are 60% more likely than all others to consider microlearning to be effective for employee development. This report explores the importance of microlearning, and what it can do for your business, your employees, and your customers.

Millennials are the first true “digital natives,” and because of this, they are often associated with driving new work practices and expectations. However, it is actually the ubiquity of technology, the accelerated pace of work and our consumer experiences that are driving new work practices, not millennials. New research tells us that to be engaging, L&D teams need to focus on modern learning rather than millennials.The formula for modern learning is:
• Learner-centric
• Micro/modular
• Varied treatments
• Retention-driven
• Embedded
• Mobile
Download “Millennial Learning Myths and Misconceptions Prescriptions for a Modern Learning Strategy” for tips for enabling modern learning at your organization.

Success nowadays demands providing all members of the workforce with the resources they need in order to effectively respond to and support customers’ needs and expectations. More specifically, organizations must provide employees with digestible knowledge at the point of need and as quickly as possible, so they can re-learn how to resolve specific challenges, also known as microlearning. According to research from Aberdeen, Best-in-Class companies are 60% more likely than all others to consider microlearning to be effective for employee development. This report explores the importance of microlearning, and what it can do for your business, your employees, and your customers.

Skillsoft has created an entirely new business skills portfolio based on in-depth research with end-users and eLearning enterprise buyers. The end result is a content pipeline of over one thousand, 3-5 minute micro-videos, packaged into over 240 new courses.
Multi-dimensional and micro-sized, the new courses are flexible training and development solutions that target the need of diverse populations, at all stages of their career.
The courses feature purposeful application of video treatments, including:
• Well-acted, interactive scenarios
• High-end animations
• “TED-talk” style presentations
• “How-to” videos
• Whiteboard tutorials
Watch a sample scenario-based course, Mobilizing Your Team to Take Action.

You’re ideating while executing. With funding in hand, you must deliver. Patience? Well, it’s nonexistent. If this sounds familiar, you’re likely one of many energetic companies vying to grab the best talent possible to deliver on your mission. How well your workforce executes will depend on the quality of your onboarding and employee development.
By building an eLearning program on a Learning Management System (LMS), you’ll get newbies up to speed and free your team to focus on the heavy brain work. Here’s how the right LMS will pay off bigtime ROI.

The world of artificial intelligence (AI) has finally arrived at the doorstep of IT operations. As organizations move toward using both big data and machine learning functionality to support a variety of IT operations, processes and tasks, artificial intelligence for IT operations (AIOps) platforms have emerged as a one-stop solution.
Gartner has released a “Market Guide for AIOps Platforms” that provides findings about the AIOps industry and its latest developments.
Download your complimentary copy to:
*Gain insight into the developing industry of AIOps and its future
*Learn how to optimize IT operations powered by machine learning to drive business value
*Compare different AIOps platform vendors and their range of capabilities

Today's Human Resources (HR), talent and learning executives face strategic challenges, organizational challenges, economic challenges, and a plethora of tactical issues each day. Read this whitepaper to learn how to get the right tools to drive decision making.

This White Paper provides information on how Technological advance is powering a motivational disconnect between what Gen Y/Millenial employees can achieve when it comes to learning and development (L&D).

Learning is going global. It is happening with all types of learning – especially eLearning. At BI WORLDWIDE (BIW), we have found that global learning needs have increased by over 350% in the last two years. Market forces have been driving business to a global level for some time. The scale and speed of the change has been accelerating at a dramatic rate and where business expands, learning must follow.

ELearning and micro-Learning are popular ways to train and educate your new and existing employees, not to mention your sales force and channel. So we compiled the top five trends for eLearning in 2016. These trends hold true for all types of eLearning content - compliance training, product training, and sales training, just to name a few.

It is hard to fault the idea that appraisal reveals an employee’s abilities and a development plan should follow naturally from that. The smooth link looks good on paper. The reality is a good deal messier. It is not that HR is doing something wrong, just that the process is harder than it looks. Understanding why it is hard will lead to better results.

Learning Management Systems (LMS) allow companies to focus on the right component of the learning process – and that is the learning. Administrative activities like registering for training or recording training completion are automated. Required compliance programs can be delivered online, reducing costs. Managers can share training feedback that supports the company’s business goals.

Performance appraisal reveals employee abilities. A development plan should follow naturally from that. The process, especially for SMBs or fast-growth companies, can be especially challenging. Understanding those challenges will lead to better results.