So, thanks to your amazing help my Comcast problem was fixed immediately. Not only did they apologize but I received free installation as well as money credited to my account. I can not think you enough for your help. You, the consumerist, are my new hero.

Given that this is Comcast he’s dealing with, I wouldn’t call it resolved yet. They’ve told him that they’ll charge the lower rate, they’ve told him that they’ll do a free install, and they’ve told him that they’ll credit his account.

Who wants to place bets on which of those things will actually happen?

Most people either suffer in silence, complain to friends and family or feel helpless against a giant like Comcast. As long as the FCC allows monopolies to exists more people will fall prey to their indifference (both the companies’ and the FCC’s).

@savdavid: How exactly do you propose not having cable monopolies? Unlike phone lines (star toplogy), the bus topology of the cable network really cannot feasibly support the notion of multiple carriers.

The FCC or whomever just needs to enforce a set of customer service guidelines upon these companies so that these failures are taken seriously on a systematic level to help prevent future occurences.