If you have just purchased VIP for Dransik or Ashen Empires, you will not receive your first VIP Grab bag until 30 days have past. After that you will get your Grab Bags on the first of each month. For example if you bought a 3 month VIP package on May 25th, your first Grab Bag will be issued on June 26th (6am CST), after that you will get the remaining Grab Bags on July 1st and August 1st.

Grab bags are issued automatically, there is no need to send in a support ticket. They always will follow these rules.