BT leads pay-TV complaints in Q4

Ofcom has revealed the number of complaints against the largest telecoms and pay-TV providers in the quarter October 2015 to December 2015. This is Ofcom’s twentieth quarterly report.

BT generated the highest volume of pay-TV complaints per 100,000 subscribers in Q4 2015. Complaints about BT mainly related to issues around fault, service, or provision; issues around billing, pricing and charges; and complaints handling. TalkTalk also generated relative complaint volumes above the industry average, whilst Sky received the lowest volume of complaints per 100,000 subscribers.

EE and Plusnet generated the highest amount of broadband complaints in Q4 2015. EE’s main complaint drivers were related to faults, service and provision issues; Plusnet’s main complaint drivers were related to fault, service and provision issues, and complaints handling.

BT and TalkTalk also generated above industry average relative complaint levels. Virgin and Sky generated the lowest relative complaint volumes compared to the other fixed broadband providers that we report on.