2. Problem Resolution

We provide a clear set of expectations for resolution of UC-eLinks problems.

For link resolution problems:

We provide a single point of contact for problem reporting, the Report a Problem option in the UC-eLinks menu window. (This form automatically captures the user's context to assist CDL in responding to the problem.)

We attempt to respond fully so that our respondents do not have to ask multiple questions to get their issues resolved.

For inaccuracies with holdings (title, coverage dates, etc.) related to the SFX knowledgebase:

Contact Ex Libris directly using the Ex Libris form available in the SFX Admin Interface.