FREE GROUND SHIPPING
Big Dee’s offers FREE shipping on non-FOB orders over $70 shipped to the contiguous United States. Non-FOB orders under $70 are subject to a $6.50 handling fee.
FOB items – you will be charged actual ground shipping charges based on total order weight on items marked FOB (Freight On Board). FOB items are typically those that weigh over 2 pound or that are oversized.

EXPRESS SHIPPING is available upon request at an additional charge. Please select Next Day or Second day shipping during checkout and a customer service representative will contact you with your shipping costs. You may call 1-800-321-2142 (US) or 330-626-5000 (outside of the US) to get estimated shipping charges.

HOW SOON WILL I GET MY ORDER?
Most orders placed by 3:00 PM (EST) will ship the same day.
Ground shipping usually takes 1-4 business days (refer to chart below).
Please note - do not count Saturday, Sunday or recognized holidays in your delivery time. Unless the order is sent Next Day Air (Saturday delivery), UPS will not delivery on Saturday (please call 1-800-321-2142 to arrange for Saturday delivery)

Please allow 2 weeks for delivery of customized items. Delivery time may take up to 4 weeks during the holidays.

FOB Truck Icon - Indicates an oversize or overweight item that will require delivery by a semi or lift-gate truck. These items may include horse drawn vehicles, large stall gates or stall mats. You are welcome to place your order on-line,a customer service representative will contact you with a shipping estimate prior to your payment method being charged. Minimum delivery charge on these items is $120.00

The following states will be shipped via ground. Regular shipping/handling charges apply to the following:
IN, KY, MI, OH, PA, WV

Vaccine orders over $300.00 will be shipped freight FREE regardless of zone.

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** Orders must be placed by 3:00 PM EST for same day shipping **

Vaccines are shipping in an insulated pouch with ice packs to assure that they arrive safely. When you receive your order the packs will have melted, but will have done their job.

INTERNATIONAL SHIPPING
All orders shipping outside of the continental United States including Alaska, Hawaii, Canada, Puerto Rico and the US Virgin Islands are required to pay actual shipping charges as well as any additional Taxes, Duties or Brokerage fees that may be charged upon entry into the destination country.
Please be sure to check with your local customs agency to ensure all items that you wish to import will be given entry for delivery into your country. International orders are shipped via UPS or USPS.
As a general rule any item that is fed-to or injected into an animal is not likely to clear customs for delivery.
Big Dee’s Tack & Vet Supply is not responsible for damages or losses due to shipment outside the continental USA or confiscation by your local customs agency.
If you would like to place an order you may do so through our website, be sure to choose “Other” as your payment method and place Shipping Quote in the noted field. Once the order is processed we will contact you with an estimated shipping quote and you will then be given the option to complete or cancel your order.
Please be aware that UPS charges an additional fee upon delivery that you are responsible for. All customs, duties and taxes will be collected by UPS at the time of delivery.
Shipping charges are non-refundable.

SHORTAGES/BREAKAGE/DISCREPANCIES
Any shortages or discrepancies in your order must be reported to our customer service department within 7 days of receiving your order. Do not accept a package which is visibly damaged and notify us immediately if there is a concealed damaged.

RETURNS
Some items are non-returnable including: custom items, special orders, videos, computer games, books, videos, vaccines, bits, open supplements and any items that are used. If it becomes necessary to return an item please call Customer Service and obtain a Return Merchandise Authorization (RMA) number. This number goes in your package along with a copy of your receipt. Unless an item is defective, it must be returned unused, with tags and in new condition within 30 days. You are responsible for the freight coming back to us unless it was an error on our part. We recommend that you send back returns either with UPS or thru USPS with a tracking number as Big Dee’s will not be responsible for lost, damaged or undelivered return packages.
If you are sending back boots please do not put the shipping label directly onto the boot box, please place the boot box into another box or wrap it in brown paper. Returns made beyond 90 days of purchase or without a valid sales receipt may be exchanged for the lowest advertised price as long as the product is still offered for sale.