FAQs

Medic

As a medic, you can provide aid in two ways through the emergency response feature and the triage feature.

The Emergency Response Feature:

You’ll receive an alert every time a cardiac arrest occurs within a 5 minute (.13 mile) walking distance of your location.

If you accept the job, the in-app navigation will direct you immediately to either the person’s location to perform basic CPR or to the nearest defibrillator (AED) that you can grab on your way to the person. Upon arrival, you and a fellow Ember medic will engage in performing CPR and defibrillation until the ambulance arrives.

The Triage Feature:

You’ll receive an alert when an Ember user requests tele-health assistance. If you accept the job, the in-app feature will start the audio or video call with the user.

On the call, you’ll give a verbal recommendation on what care is best for the user—whether that’s the ER, urgent care, or an urgent appointment with their primary care physician.

Following the call, you’ll complete the response by inputting your recommendation into the provided form. If you recommended a trip to the ER or urgent care, you’ll also include your transportation recommendation here. Options include an ambulance, ride-sharing, or the patient’s own transportation.

As an Ember medic, your first priority is saving lives, and that’s no easy task. We believe in the value of the work you do.

If you choose to accept reimbursement for your time and effort, you have the option to make up to $500 for each emergency response and $25 for each triage call.

Simply input your payment details when prompted during the in-app registration process. Your payment will be available for you to deposit into your bank account within 24 hours of each call you complete.

As an Ember medic, your services are voluntary for the emergency response feature. The optional compensation for responding to a medical emergency is reimbursement for your time, not your services.

You are therefore protected under Good Samaritan Laws. While these laws vary from state to state, as a medical professional acting under voluntary circumstances, you are legally protected while giving reasonable assistance to those who are or believed to be injured, ill, in peril, or otherwise incapacitated.

For more information on Good Samaritan Laws in your state, visit the link here.

In the very rare event of a malpractice lawsuit, Ember takes care of liabilities so you don’t have to. As part of the Ember Medic agreement, Ember’s liability insurance—free to all Ember medics— ensures that you have total coverage for legal fees and related expenses.

However, Ember medics that do not maintain high ethical and moral standards will be held responsible for cases when gross negligence or issues not related to medical care are involved such as theft or assault.

The Triage Feature:

Ember takes care of liabilities so you don’t have to. As part of the Ember Medic agreement, Ember’s liability insurance—free to all Ember medics— ensures that you have total coverage for legal fees and related expenses.

That’s up to you. For now, you’ll only be responding to cardiac arrest emergencies that require CPR and/or AED defibrillation, with no outside resources necessary. While the Ember app directs you to the person and the nearest AED, you’re welcome to bring your own defibrillator in a response situation.

As the Ember network expands to provide aid to a wider swath of medical emergencies, we’ll equip you with an Ember kit filled with everything you need and are qualified to administer, from naltrexone to glucagon.

User

The beta version of the Ember app is available for free to all users with an invitation code. All beta version features—including the emergency response and triage feature—are available to users free of charge. We respond, you have peace of mind. No payment necessary.

Yes. Once activated, the ember app simultaneously alerts 911 and the Ember network. The app will connect you with a 911 dispatcher immediately.

In very rare instances, connection issues may arise. If the app does not automatically call 911 after an alert has been sent, you must call 911 immediately through another mobile phone or landline. Bottom line: Make sure you are in contact with 911 immediately.

The Ember network is also available for non time-sensitive medical emergencies — the kind that have you feeling ill, but unsure on what kind of care is best for you.

Using the triage feature (coming soon in the next Ember app update), press the alert button and talk to a physician via audio or video call within minutes. They’ll help you evaluate your symptoms and provide recommendation on the right course of action, whether that’s a trip to the ER, urgent care, or an urgent appointment with your primary care practitioner. They’ll even help you decide the best method of transportation to get there, whether that’s via ambulance or a ride-sharing app.

Saving lives comes first. If you see a person in need, we encourage you to send an alert through the Ember app, regardless of whether the person is a user.

After sending an alert, you will be prompted to file a report regarding the nature of the call. The Ember team will confirm the call with Ember medics, and neither you nor your insurance will be billed for the call.