Honorary Master

For what it's worth, I heard nothing more about a query I submitted mid June and which had a 6 week expected completion date (dti estimate), so I'm guessing that either they're taking strain or it's like any other government structure.

The biggest problem with the NCC is that it falls under the interference of the Department of Trade and Industry which by definition has the interests of business at the top of its priority list, the same businesses that screw consumers over.

The CPA is merely a twig (not even a stick) with which consumers can threaten unscrupulous businesses that don't know that the DTI refuses to uphold the CPA and has castrated the NCC.

Well-Known Member

What a joke this is. We as consumers have no right. This institution is supposed to be there to aid us when we have been wronged by these business but Noooooooo.... We once again have to purchase our own KY Jelly, bend over and take it up the buthole....

My service provider did me wrong according to me. I telephonically and via email contacted various organisations, each one sending me to the next with my complaint. Started at CPA who then referred me to thedpi who then referred me to the NCC who then referred me to thedpi who then referred me to the NCC. So besides for liaising with these institutions and being referred, I have to date not had any response or help from the NCC. Mailed them with my complaint on two occasions but as you can guess, yep no response. I could only get a response telling me to go to a different institution every time...

If any of you find an institution that actually aids the consumer, please let me know.

New Member

I normally use Resolver SA (www.resolversa.co.za) when I complain about any company. The cool thing about this is that your case gets escalated directly to the CEO of the company you complain about if the normal complaint channels don't work. If they still don't respond it escalates to the relevant ombud.