Likelihood to Recommend

Adobe Business Catalyst

Business Catalyst is suited for most web development scenarios. May suggest other options if running a very large ecommerce store, or if they need very specific needs regarding custom coding on a website

Progress Sitefinity

Sitefinity is a great fit for medium to enterprise level websites that require a robust WCM solution that can integrate with other systems, be customized to meet business requirements and can scale as needed. Implementation will require a partner or individual that is well-versed in Sitefinity. If implemented correctly, managing content for non-technical and business users is very simple and straightforward.

Cons

There is a lot of documentation out there, but much of it is out of date or lacking in detail or specificity.

The biggest weakness of BC is its support. While the chat feature is good, it has long hold times and staff that is not knowledgeable about the product. I doubt anyone in support has ever even built a site with Business Catalyst before. They need US support centers with actual designers or developers who would be able actually help. It seems like 50% of our support questions should be easy but end up being escalated as a "not for the development team" or never answered.

The Admin UI could be more intuitive and the In-Content Editing is very difficult to actually use in practice with a novice client.

The workflow approval process is flawed. You have to explicitly turn off the process for the administrators and approvers in order for those users to not have extra steps in having to submit their own changes for approval to themselves. And by allowing those users to skip approval, it turns off the ability to reject changes with comments. We would also like our users to be able to go back in and edit something they sent for approval.

There should be a way to specify messages for empty data sets. So if there are no events, a message could be set that says "No upcoming events." The same would be good for blogs, lists, etc.

Upgrades are cumbersome, especially since we've used the database for media/file storage and it's extremely large. We're in the process of moving to the file system for storage, but that is a tedious process as well. Another reason our database is so huge is the revision history. We save as we go so there are LOTS of draft versions out there. Would be nice to have a way to clean out versions that were never published.

Likelihood to Renew

Adobe Business Catalyst9.4

Based on 10 answers

Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.

Support

Adobe Business Catalyst8.6

Based on 5 answers

The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.

Sitefinity is far superior to SharePoint as a web content management system. Its drag-and-drop editor is excellent and the user interface is much better-suited to easy management of content and assets. It also has built-in responsive layout options so you can easily create new content and control how it will display on mobile.