Blog Posts for Tag: Customer Relationship Management

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Ambassadors Group is an education company with three subsidiaries: People to People Ambassador Programs, World Adventures Unlimited, and BookRags. To manage customer relationships, the subsidiaries relied…...Read more

When Saab divested from General Motors (GM) in 2010, it needed to go live with a new call center and call center solution in only 30 days. "As a part of our divesture, we were switching to Microsoft…...Read more

By moving to Microsoft Dynamics CRM from Salesforce.com and eliminating several stand-alone systems, Safety-Kleen Systems generated substantial financial savings even though the solution is available to…...Read more

For the Choctaw Nation of Oklahoma, serving 200,000 members worldwide became increasingly difficult because its proprietary membership management software was inadequate. Members experienced long wait…...Read more

Coinciding with recent expansion, company leaders at Centene Corporation wanted to drive operational efficiencies and achieve new levels of business insight through IT. To do so, the company replaced its…...Read more

CH2M Hill , a global provider of infrastructures, facilities, and related services, rolls out a new help desk solution based on Microsoft Dynamics CRM to 23,000 employees worldwide, replacing a highly…...Read more

Brown School implemented Microsoft Dynamics CRM with help from Microsoft Gold Certified Partner Aspect Software to replace legacy systems and now has the insight it needs to understand and grow its relationships…...Read more

Faced with growing numbers of consumer complaints in the wake of the global financial crisis, the California Department of Financial Institutions needed a solution that would automate manual processes…...Read more

Why go with Microsoft Dynamics CRM over Salesforce.com? Wanting to increase the effectiveness of its sales organization, Examination Management Services Inc. (EMSI), a leading provider of risk management…...Read more

When ViaTech Publishing Solutions Inc. wanted to get away from multiple, disparate systems used to support its sales operations, and after evaluating other solutions such as Salesforce.com, the company…...Read more

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Today, we’re hosting the first-ever fully digital Microsoft Business Applications Summit. Just six weeks ago, the community expected we would be together this week in Dallas, Texas. Now, of course, we are looking forward to connecting with you virtually. In these past weeks, every business has shifted focus to adjusting to new and unexpected challenges, and doing so at lightning speed. Our team has mobilized efforts to help organizations stay connected to...Read more

Today marks the official start of the 2020 release wave 1, kicking off the deployment of new applications and hundreds of new capabilities and updates across Microsoft Dynamics 365 and Microsoft Power Platform. This release lands at an unprecedented time for business and society. We are providing support and resources for organizations on the frontlines...Read more

The decade’s first global health crisis has placed the spotlight on the need for healthcare technology that can prevent and solve the world’s critical health challenges. This last week, Microsoft shared progress on innovations helping to meet these objectives. Today, we’re spotlighting intelligent health and business solutions from Microsoft Business Applications that empower health providers...Read more

Today we’re unveiling new and enhanced artificial intelligence (AI) capabilities across Dynamics 365 applications, as well as a new solution to help project-centric services organizations transform their operations. Joining more than 400 new and updated features in the 2020 wave 1 release, these new capabilities expand a fast-growing set of applications powered by AI-driven insights, and further propel our vision to empower every organization...Read more

Retailers experienced more change in the last decade than nearly any other industry, a trend that is not likely to slow as we enter 2020. The only certainty in the new decade is the need for technologies that help retailers stay nimble, relevant, and anticipate customer needs and shopping preferences. As my colleague Shelley Bransten,...Read more