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Price Match Promise

The best prices online

We will match any price found online on a like for like product.*We always try to give you the best prices on all of our products, but If you find it cheaper online somewhere else, prove it and we will match it or give you a better deal!

Just give us a call or email with details of where you found it cheaper.

*Please note we do not price match against Amazon or eBay, we guarantee all our products are genuine and come with a full manufacturers warranty.

FREE DELIVERY to UK mainland on orders over £50

Free delivery applies to orders £50 or more to mainland UK and will be shipped via our 2 - 5 day courier service or Royal Mail 48h (Excludes selected postcodes, see below). Delivery is on working days (Mon-Fri) excluding public holidays.

Need it FAST? - Next Working Day Delivery

Our fast Next Day delivery service is available when you order before 2pm. Orders received after this time or made during a weekend or Bank Holiday will be processed and sent the next working day. Our working days are Monday to Friday. You must order before 2pm on a weekday to receive the following weekday, excluding Bank Holidays. If you need your order urgently then please ring us and we will do our best to help you. Please note some selected postcodes are excluded from next day service, see below. Please note 'Next Day' delivery does not include Saturday, if you would like a Saturday or Sunday delivery, please contact us or select 'Saturday/Sunday Delivery' at the checkout, this is a premium service. Please be aware that while we will do our very best to get your order to you as quick as possible (and 99% do arrive on time), once it is with our delivery partners we cannot guarantee it will always reach you in under 24hours. Due to unforeseen delays, we say this is a 1 - 2 day service.

Saturday & Sunday Delivery

To receive your order on the next Saturday or Sunday, you must place your order any time during the preceding week as long as we receive your order before 2pm on Friday. If you order after 2pm on Friday, your order will be dispatched on the following Monday on a Next Working Day service and the difference in price will be refunded to you.

European Delivery

Orders to non-UK addresses will be sent via 'Royal Mail Euro service' for orders under £50, excluding larger items. Orders £50 and over or large in size will be sent via our courier service. Please allow at least 3 - 5 days for your order to arrive.

Delivery Schedule

We will dispatch your order within two working days of it being placed, subject to stock levels. Delivery time will depend on the delivery option chosen. Where we cannot dispatch your order straight away we will contact you and give you the option to wait or cancel. International orders are generally received in under 14 days.

If you place an order on a UK Bank Holiday we will dispatch your order on the next working day, please keep this in mind when ordering with Next Day Delivery or Weekend Delivery as it will affect your estimated delivery time.

We reserve the right to reasonably increase shipping costs for non-UK mainland addresses, you will be contacted and informed of the increase in postage, and given the option to proceed with or cancel.Please note that larger items i.e skates, ramps, full setup skateboards etc. will be delivered via our carrier. These items can only be delivered Monday to Friday. If you wish to receive your order on a weekend please let us know although there will be an extra charge.

Delivery costs are automatically calculated based on your postcode to give the lowest possible price. However this may not be the quickest form of delivery, you can change the delivery option when navigating through the checkout. VAT is included in your delivery charge. Please note that ‘Free Delivery' only applies to Mainland UK and not overseas. If ordering from Europe or Overseas your shipping will be adjusted accordingly. Orders from outside the UK mainland will be charged at the usual rates for that area.

Our Delivery Partners

We will dispatch your orders with either Royal Mail, DPD or DHL depending on the service chosen. We reserve the right to change the service to best suit your order and get it to you quick and safely. We are constantly working to get the best delivery rates and service for you, we may change delivery partners.

DPD

Larger sized orders are dispatched with DPD

You will receive a text and email from the courier when your order has been dispatched confirming the expected day of delivery.

You can choose some different delivery options and reply to this message if you’re not going to be in. These options are: leave with a neighbour, leave in a safe place, or deliver on a different day.

You’ll receive a text and email confirming your estimated delivery time on the day of delivery

The courier delivers between 7:30 am – 7pm and all deliveries must be signed for unless you have specified 'leave in a safe place'.

If you are not at home when the delivery is attempted, a calling card will be left to instruct you on what to do next, normally they will attempt delivery the next day.

If you don’t receive your order when you expect it, please contact our customer services.

You can track your delivery using the tracking number provided in your account area, we also recommend using the free DPD smartphone app to best manage your delivery.

Royal Mail

Smaller domestic orders are dispatched via Royal Mail.

We use a Track & Trace post service, meaning each package has a trackable number that will show when the item has been collected and delivered.

48h Royal Mail orders usually take 2 - 3 days to be delivered, but can take longer due to busy periods or weather/high volume circumstances, orders can take up to 10 working days to reach you at these times.

If you’re not in at the time of delivery, your postman will leave the parcel in a safe place, deliver to a neighbour or take the parcel to a local Post Office/depot. A calling card will be left telling you where your delivery is.

Unfortunately, we cannot send decks or completes via Royal Mail as they are too big.

If you do not pick up your order form a Post Office within 10 days, it will be returned to us.

If you don’t receive your order when you expect it, please check your local post office and then contact customer services.

We recommend using the free Royal Mail smartphone app to best manage your delivery.

Delivery Rates

When you pay for a delivery, we will only pass on what our shipping services charge us. We are constantly working to bring you the best delivery rates we can. The following prices apply to non-excluded Mainland UK addresses.

Delivery Service

Under £50

Over £50

Next Working Day (1 - 2 Working Days)

£3.95

£3.95

Standard Delivery (2 - 3 Working Days)

£2.95

FREE

Saturday Delivery

£9.95

£9.95

Sunday Delivery

£9.95

£9.95

Postcodes Excluded from Free Delivery

We are charged an extra premium rate to send larger items to the following postcodes. Therefore, unfortunately, these postcodes are excluded from Free Mainland UK Delivery and will be charged at cost:

Non-UK Mainland & International Deliveries

International deliveries are only available to countries listed, at fixed postage prices.

International orders are delivered by DPD.

You will receive tracking information via email and in your account area once your parcel has been dispatched.

If you don’t receive your order when you expect it, please contact our customer services.

International orders will take different amounts of time to be delivered depending on the destination.

Country

Rate

Delivery Time

Scottish Islands

£13.95

2-3 Days

Scottish Highlands

£8.95

2-3 Days

Isle Of Man

£13.95

2-3 Days

Channel Islands

£13.95

2-3 Days

Scilly Isles

£13.95

2-3 Days

Northern Ireland

£10.95

2-3 Days

Republic Of Ireland

£7.95

2-3 Days

Germany

£7.95

2-3 Days

Luxembourg

£7.95

2-3 Days

Netherlands

£7.95

2-3 Days

Belgium

£7.95

2-3 Days

France

£7.95

2-3 Days

Austria

£8.95

3-5 Days

Denmark

£8.95

3-5 Days

Switzerland

£8.95

3-5 Days

Italy

£10.95

3-5 Days

Czech

£10.95

3-5 Days

Spain

£10.95

3-5 Days

Slovakia

£10.95

3-5 Days

Portugal

£24.95

3-5 Days

Estonia

£24.95

3-5 Days

Finland

£24.95

3-5 Days

Poland

£24.95

3-5 Days

Sweden

£24.95

3-5 Days

Latvia

£35.95

3-5 Days

Lithuania

£35.95

3-5 Days

Greece

£35.95

3-5 Days

Norway

£35.95

3-5 Days

Simple, easy returns...

If you're not 100% happy with your item when you receive it, follow our simple steps to return it or exchange it:

To complete your return:

1. Repackage your item with the appropriate amount of padding, we recommend reusing the packaging it arrived in.2. Include a copy of the invoice or print off your order confirmation email.3. Add a note to let us know why you are returning the item, i.e. "I would like a refund..." or "I would like to exchange for a large".4. Send to:

RETURNSSkatewarehouse LTDBrightley MillOkehamptonDevonEX20 1RR

Once we receive your item we will process your return then refund or exchange the item.

Please note:Your item must be unused and in the same condition that you received it, it must be in the original packaging. Please make sure all items are packed appropriately for safe shipping back to us. Please do not stick a label directly on to the packaging of the product as we will not be able to refund your order. Our returns policy lasts 100 days from delivery, if 100 days have past since the original purchase date then, unfortunately, we cannot offer you a refund or exchange.All costs relating to returns are the responsibility of the customer (unless the item is faulty/damaged – see our terms and conditions). We strongly recommend using a signed for service with the royal mail/parcel force. Please be aware, until the returned item is with us, it is still your responsibility.