We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Options for purchase: Frame and Slipcover or Slipcover alone.

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Rated 3.1 out of 5 by 7
reviewers.

Rated 2 out of 5 by LmhtGala Looks sloppy
I have had my sofa with right side chaise for 4 years now. During the first year, my complaint was that the two sections don't hook together and always look sloppy and out of line. By the end of the first year, the cushion on the chaise was completely sunk in and that's where my kids lay, not grown people weight. I had my local upholstery shop refit it with a firm dense cushion. Now the slip covers are all stretched out. The cording never lines up with the cushion edges. It's the sloppiest looking piece of furniture I have ever owned and I will probably just have to deliver it to Goodwill to unload it. I was so excited to buy from Ballards and equally disappointed.
June 28, 2016

Rated 1 out of 5 by WendyK Just don't buy it
I was so excited to get a slipcovered sofa....until I ordered this one. Here are the reasons for my disappointment:
1. The pieces of the sofa and the slip cover arrived in four separate shipments over 5 weeks.
2. The everyday linen slipcover arrives all wrinkly. After an hour of steaming and ironing, I resorted to sending them to the cleaners for pressing. Over $100 later, they are still wrinkly.
3. The slipcovers fit tight on some pieces and loose on others. It's noticeable.
4. Some cushions seem sound, and others require you to sit very carefully in the center, or you "fall in" to the space between them. Bear in mind, this sofa is less than one month old and I weigh 115 lbs.
5. Either the slip cover or the feathers in the cushions are quite scratchy. It sort of hurts if you rub your arm against a cushion as you are attempting to relax.
I am actually debating if I should ask for Ballard to just pick this whole thing up and give me my money back. It was not inexpensive; I think I would do better at a "real" furniture store.
July 22, 2014

Rated 4 out of 5 by jannygirl Great couch for the price
Good value, comfortable. Only negative, the pieces don't fit together perfectly. The slipcover is a plus with kids. I have had many compliments on it.
November 5, 2013

Rated 5 out of 5 by LKJeffress Exactly what I hoped it would be!
I was an interior designer for 20+ years, and have sold almost every brand of ready-made and custom upholstery. This sectional is a great value for the money and the customer service is exceptional. It is sturdy, well-built, comfortable, and the washable slipcover is perfect for my needs. I ordered 2 sets of covers--one for summer and one for winter. Love it!
November 5, 2013

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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.

Product:UA106-Davenport 2-Piece Sectional Right Arm Chaise and Left Arm Loveseat Sectional Slipcover - Special Order Fabrics

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