It has been over 1 month since we closed our doors to routine eye examinations. In that time a lot has changed on many levels but I wanted to write this just to update you on what we are doing to ensure we can continue to take care of your eyecare.

I want to reassure you that we are open. Currently all our routine examinations are suspended and we are waiting for approval to resume this. However we can see you for “essential and emergency appointments”. This includes problems with your eyesight or eyes, broken spectacles, contact lens related problems. We will try in all circumstances to resolve the problem remotely.

Since our doors closed it has been a steep learning curve in understanding and implementing telemedicine via phone calls or video calls. With video calls we are setup to use the NHS approved accuRx software already used by the majority of GP practices in the UK. We also have a new practice Whatsapp account so messages can be relayed quickly and conveniently, and we have used it successfully with several patients so far.

Personal Protective Equipment: PPE is an abbreviation that we now hear daily. With the NHS struggling to source enough PPE for front-line teams, primary care services such as ours are not considered a priority to supply (which is understandable). Therefore I have managed to purchase all the necessary PPE to allow close eye examinations (when necessary) and comply fully with the Public Health England guidance. This includes wearing a face-mask, apron and gloves. We also have a face shield for very close work.

Disinfection: All our equipment is disinfected using NHS approved systems. The process will be carried out in front of every patient to provide reassurance all the equipment is clean.

Once we are allowed to see patients on a routine basis the way we do this may look different to how we did it in the past. This is to ensure everyone - patients and staff - are kept safe. Who knows...the new experience may even be better than the one you had in the past!

In the meantime..........

If you are having problems with your vision, have lost your glasses, or any other situation where you need our help, please contact us on 01279757767.

We look forward to welcoming you back into the practice in healthier times.