Product Features

Delivery

All orders for NZ delivery will not be charged freight, we will take care of this cost for you!

Delivery to any destination in New Zealand will be by courier and although we aim to deliver your parcel as fast as possible please allow 3-5 business days for your parcel to arrive.

When your goods are dispatched from our warehouse you will receive an email notifying you your purchase is on its way. This email will also contain a tracking number. Our courier deliveries require a signature.

Australia

All orders over $100 are delivered FREE to our friends across the ditch and only $10 orders under $100. Although we aim to get your parcel to you as fast as possible, please allow 3-5 business days for your parcel to arrive.

Please allow an extra day if you live in a rural zone.

Delivery costs are applied to the order prior to the order being submitted, the costs will be in NZD.

International Courier, price is calculated on the weight of your order, the consignment is tracked and tracking information will be sent to you via email. Estimated delivery between 3 to 6 working days.

International Air Post, price is calculated on the weight of your order, the consignment is unable to be tracked and responsibility of delivery is upon the receiver. Estimated delivery within 7-10 working days.

Once the order is shipped you will receive an email notifying you. This email contains track and trace information if you choose the DHL option. All DHL deliveries require a signature on receipt.

All International parcels are sent Delivery Duty unpaid. If there are any taxes, duties or VAT to be paid for the import of the parcel, these will be the responsibility of the customer. Duty, taxes and VAT differ between countries and also types of products, for further information please contact your local customs office. All orders are charged in New Zealand dollars.

The price advertised might not be the same price charged to the credit card account due to exchange rate fluctuations.

Returns

Warranty

Every Swanndri garment reflects our total commitment to quality. If you are not completely satisfied with any product, we will gladly refund or exchange it for you if returned within 30 days of purchase in its original condition (along with proof of purchase).

Proof of purchase is the packing slip which came with the order.

All Swanndri garments are closely scrutinised prior to dispatch to ensure the highest standard of quality.

Should you receive a product that you believe to have a manufacturing defect, please contact us to arrange free return delivery of the item in question.