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ITIL® 4 Foundation Certification Training

With more than 1,500,000 certified professionals worldwide, ITIL® (IT Infrastructure Library®) is the most widely established approach to IT Service Management. It provides a set of best practices for identifying, planning, delivering and supporting IT services to businesses and can be applied to nearly all organizations. ITIL 4 is fully compatible with ISO/IEC 20000, the first international service management standard for organizational certification and compliance.

Our ITIL 4® Foundation course provides IT leaders, management, and support staff with a comprehensive introduction to the core concepts of ITIL 4. It is designed to equip students with a practical understanding of ITIL 4 key concepts, principles, and practices that enable modern IT-enabled services in today’s digital economy.

This course is based on the latest ITIL 4 best-practice guidance and will prepare the attendee for the ITIL 4 Foundation exam normally given at its conclusion. Candidates who wish to acquire knowledge in the theory and practices of the ITIL 4 management framework. This knowledge is also required if the candidate wishes to pursue any of the ITIL 4 certification schemes.

Training Details:

Price: $2,050 - GSA pricing available

3-Day instructor-led training course

ITIL Foundation classes can de delivered onsite for groups of 5 or more students

﻿﻿Eligible for MyCAA scholarship

ITIL Foundation certification classes are scheduled monthly for public enrollment in the following cities:

Should I Take This Course?

This course is designed for all IT professionals who aim to focus on aligning IT with business goals. Typical job roles include:

IT Project Managers

IT Managers

IT Project or Team Members

Coordinators

Network Operators

Business Process Analysts

IT Architects

Consultants

Systems Integrators

Help Desk Managers and Staff

Application Developers

Recommended Experience

Although there are no prerequisites, candidates benefit by having at least:

Basic knowledge of IT terms and minimal experience in the IT field.

Basic knowledge of management theory.

ITIL® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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Class Details

Price: $2,050﻿

This course prepares students for the ITIL® 4 Foundation certification exam. The instructor covers the formal introduction to managing the IT service lifecycle and how to use the ITIL® Foundation and ITIL verbiage, concepts for service management processes.

These disciplines embody the service framework lifecycle for further enhancement in business and IT alignment to evaluate ROI, business value, and resolve operational necessities with IT. Throughout the course the students come to understand the ITIL® best practices.

ITIL Foundation® Certification Course Includes:

Class exercises in addition to training instruction

Courseware books, notepads, pens, highlighters and other materials

﻿﻿﻿eBooks will be emailed to students registered for Live Online training the week prior to the start of class﻿﻿﻿﻿

Course retake option

Exam Voucher

A second voucher included with full purchase

Full breakfast with variety of bagels, fruits, yogurt, doughnuts and juice*

Exam Objectives:

A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services

Guiding principles of ITIL 4

Gour dimensions of Service Management

Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value

How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, while at the same time expand to be integrated to different areas of service management and IT, from demand to value.

Phoenix TS is an authorized testing center for Pearson VUE and Prometric exams. Register for exams by visiting the Pearson VUE and Prometric websites or call us at (240) 667-7757.