If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

Perfect fit
We had a hard time finding a desk and finally found exactly what we needed on Ballard's website. We love this desk. Well built and great looking. Thank you Ballard for quick service
February 19, 2015

nice compact desk but working surface too high
The height of the working surface under "Specifications" is listed as 32 1/2". Under "Details" it is 30 1/2". After reading a number of reviews which said the surface of the desk was too high I contacted the Ballard rep who responded promptly by sending me another drawing from the manufacturer (I assume) with a height of 30 1/2". I ordered the desk and discovered the height is indeed 32 1/2" which is much too high since the standard desk height is between 28" and 30". All other measurements are accurate and I do like the style and quality of desk with this one big exception. Because I am tall and sit on a thick pillow, I can adjust to the oversized height. I think Ballard should deal with the manufacturer over this major issue. It just strikes me as sloppy design since the proper height could and should have easily been achieved.
February 14, 2015

Wellmade, functional, and beautiful
This is the first piece of furniture I purchased from Ballard Designs, and I am impressed with the quality - which is excellent. The desk is exactly what I was looking for and at a great price. I purchased the Old World Brown which both blends in well with my great aunt's antique furniture and fits right in with my cabin. It arrived yesterday, and I had the fun of unpacking it last night (no assembly but LOTS of styrofoam for safe shipping). I'm looking forward to going home tonight to play with filling it up.
January 23, 2015

Nicely constructed piece
This desk in the antique white finish was a perfect match to the Pier 1 console stand in a similar finish. It's the perfect size and will be an excellent and functional piece. Thank you!
December 28, 2014