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In our part 1 discussion about medical deliveries, we explained why communication is key to keep the customer updated on the status of a driver. Every medical courier delivery is high priority, so it’s important for us to have constant communication with the courier so we can keep the customer informed of his or status along the way. If you missed the post, check it out here.

Because of the nature of medical deliveries, it’s necessary to have trained, compliant couriers that can handle them. Blood samples, tissues, specimens, organs, supplies, diagnostic kits, biologicals including UN3733, pharmaceuticals, and more are well within the scope of our independent couriers. We transport these 24/7, 365 days a year.

Every medical delivery is critical with obvious risks involved. Each courier is OSHA and HIPAA certified and equipped with a blood and fluid spill kit to handle any medical delivery. This decreases the risks by having someone qualified and trained to handle anything that arises.

For Instance, our Spill Kit includes the following:

(1) Absorbent Powder Pack (0.75 oz)

(1) Scoop & Scraper

(1) Disinfectant Surface Wipe

(1) Mask with Visor

(1) Red Biohazard Waste Bag

(1) Pair Latex Free Exam Gloves

(2) Antimicrobial Hand Wipes

(1) Exposure Incident Form

Also, we supply the couriers with coolers, dry ice, wet ice, and gel packs when they pick up. This eliminates any obstacles with transporting items that require a cooled or frozen environment and provides peace of mind to the customer so they don’t have to worry about those necessities. If there are any additional requirements, we can do our best to find a solution.

Our goal is simply to eliminate any guesswork by sending a prepared courier.

All couriers strictly adhere to the chain of custody required for each delivery. This is extremely important when delivering from hospital to hospital, and even more so from a diagnostic center to the airlines. Because these couriers are TSA-Certified, there are zero problems when it comes to tendering at the airport.

And again, because we monitor the courier at each leg of the journey, we know exactly where the individual is at all times and can provide updates to the customer. Medical deliveries are extremely time-critical. This is exactly why we value communication.

We have the ability to track shipments with our online Shipping Wizard. And we’re always a phone call away at 800-525-3278 for any orders and questions. We’ve been doing medical deliveries for so long that we know everything that is involved with them. We take care of the customer, so they don’t have to worry.

Our Orlando office had an immediate blood delivery to a hospital for a patient on the table, during rush hour. If you’ve ever been to Orlando, it is near impossible to get one from side of town to the other during rush hour.

One of our dispatchers rerouted the driver to get through traffic, bypassing certain known zones of serious congestion. We kept the customer updated the entire time, dedicating to keeping a phone line free to stay in contact. The courier rushed in to the hospital to meet the doctor at the door of the emergency hallway. The doctor signed for it and immediately ran down the hallway to the aid of the patient.

The courier quickly entered the doctor’s name into the order on his smartphone, verifying a proof of delivery, which was immediately to sent to both our office and the customer!

Medical deliveries are extremely important to us. During difficult times, it’s important that the customer receives that specific blood sample or organ, earlier rather than later. The dispatchers keep the customer informed on the driver and aware them of any hiccups so they can plan accordingly upon receiving the package.

Communication is essential because critical updates are important. When you ship something through UPS or FedEx, you want a tracking number so you can verify where it is. We go beyond that by providing up­to­date information. Who doesn’t want to know where their shipment is?

Medical or not, American Expediting Company takes the same care with deliveries to be sure that it is completed as quickly as possible.

We understand that every delivery is time-­sensitive, ESPECIALLY medical deliveries. Every one of our offices in the country is capable at handling each delivery. Our goal is that the customer feels at ease when placing an order with us.

Next week we’ll give some insight about how we ensure our couriers are equipped with the necessary safety measures and equipment to handle medical deliveries.

In the Southeast, when hurricanes cause electrical outages or closed roads, your delivery still gets to its destination on time.

How?

As a 24/7, 365 days a year of company, it’s important that American Expediting Company puts the customer first. There’s no question that deliveries still need to be made during storms. Electrical or phone outages are easily bypassed. We have numerous offices in the country that are able to take over and help during difficult environments.

Our dispatchers are trained to handle services in multiple cities. Our National Call Center in Pittsburgh is exceptional at handling any issues that may arise. The Courier Management System we use allows all dispatchers to be aware of the various deliveries going in and out of a city. So when a problem occurs, such as a storm, a dispatcher in another city can quickly take over and resolve the situation. This may mean letting the customer know of any traffic or obstacles that can affect pickup, or delivery, as well as providing up to date information on the status of the courier. Regardless of the issue, the customer remains informed because our other offices can quickly act as backup to handle the job.

As a nationwide company, we are capable of handling your job in a city, regardless of the circumstances. American Expediting Company cares about the customer AND the package. We value each and every job that we take on, and ensure that it is handled with care. All of our offices are equipped with the tools necessary to cover your delivery, so that you never have to worry.