Details: The North Central Florida Long-Term Care Ombudsman Council is a part of Florida’s Long-Term Care Ombudsman Program. The council is made up of local ombudsmen whose goal is to improve the quality of life and care of residents of long-term care facilities, including nursing homes, assisted living facilities, adult family care homes, and skilled nursing units in area hospitals. An ombudsman is a specially trained and certified volunteer who has been given authority under federal and state law to identify, investigate and resolve complaints made by, or on behalf of, long-term care facility residents. The North Central Florida Long-Term Care Ombudsman Council serves Alachua, Bradford, Columbia, Dixie, Gilchrist, Hamilton, Lafayette, Levy, Putnam, Suwannee, and Union counties.