About Focusing on the Future

In November 2017, PWSA released a paper “Focusing on the Future” that spelled out some of the actions recently taken to address institutional challenges. The paper covered topics including maintaining a high-performing workforce, ensuring customer satisfaction, improving organizational efficiency, and more. Many of the issues addressed in the 2017 report have been addressed or are in motion, but it is always interesting to take a look back and see how far PWSA has come in just a short period of time. Read our 2017 Focusing on the Future report here.