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Exchange Program Galaxy Note7

In response to our recent announcement regarding battery cell issues with the Galaxy Note7, we are launching an exchange program for all Galaxy Note7 owners. We are offering this exchange because your safety and peace of mind is our top priority. Additional sales and shipments of the affected devices have been stopped, but if you already have a Galaxy Note7, we ask that you replace it.

Through the U.S. Product Exchange Program, you can:
1.Exchange your current Galaxy Note7 device with a new Galaxy Note7 (as early as next week).
2.Exchange your current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and we’ll replace any Note7 specific accessories and give you a refund for the price difference between devices.
We know this exchange is an inconvenience, so you will also receive a $25 gift card, in-store credit or bill credit from select carrier retail outlets when choosing a Galaxy S7 family device or the Galaxy Note 7 within the exchange program.

Galaxy Note7

Exchange Process

Galaxy Note7 owners can contact or visit the retail outlet where they purchased their device. If you bought your Note7 from Samsung.com, you should contact us at 1-800-SAMSUNG and we can help you. If you have any questions or concerns, contact us directly at 1-800-SAMSUNG.