Frequently Asked Questions:

Q: Is there a fee for eStatements?

Q: Are all my accounts eligible for eStatements?

A: All personal and business checking accounts, savings accounts, money market accounts, and certificates of deposit are available for eStatements.

Q: How will I know when my eStatement is ready for viewing online?

A: You will be notified via e-mail that an eStatement is ready to view. Please make sure that the e-mail we have on file for you is current. You can update your e-mail at any time by logging in to your online banking account and clicking on Manage Contact Information on the Customer Service tab.

Q: Will my eStatement look the same as my paper statement?

A: Yes, your eStatement will be similar to the paper statement you currently receive.

Q: Can I receive both paper statements and eStatements?

A: No, once you sign up for eStatements you will no longer receive paper statements in the mail. However, if you only wish to receive eStatements for some of your accounts, you can add online statements for individual accounts only by selecting this option on the set-up page.