FAQ's

What's the catch?

Just like using an online service like PayPal to receive payments, there are costs involved in maintaining secure severs for processing transactions. PayPal usually charges a transaction fee of 2.9% +30c for each transaction using their system. Tithe.ly likewise also charges the same 2.9% + 30c per transaction from credit / debit cards, and charges 1% + 30c when transferring from bank accounts. However, unlike PayPal, Tithe.ly provides an option for you to decide if your would like to cover the processing fees on top of your tithing so the church benefits from the full amount of your offering.

Do I Get A Receipt?

As soon as you give via Tithe.ly you will instantly receive an email with the details of your transaction. All giving history is also tracked and available within the mobile app, giving you instant access to your giving history.

Is Tithe.ly Secure?

All financial information is encrypted and stored by our banking partner to PCI DSS Level 1 compliant standards. PCI DSS Level 1 compliance is a set of rules stated by credit card companies and audited by an independent third party. It is the highest possible rating one can get in the electronic payment processing industry. Additionally, all transmission to our banking partner and on our site is via an encrypted 256-bit HTTPS SSL connection.

Direct Debit

Direct Debit is an option used by many different companies to allow you to pay bills, fees and other payments online. Usually the company tells you how much you owe them, and then they draw the funds directly from your bank account without your input required.

In using the Direct Debit option for tithing, you can specify how much we draw from your account and how often it occurs. This is a great option for people who work to a tight budget, as the same amount will be drawn each time at the specified time, so you will always know what is happening with your funds. Also, Direct Debits are fee free.