What amount of duty free items can I bring into Australia?

Can I purchase duty free items if I am transferring from one international service to another?

As a traveller in transit, you are advised to defer any purchase of duty free items until you pass through security screening and into the departures area. There are restrictions in place for taking, Liquids, Aerosols and gels (LAGS) into the departure area.

You can purchase duty free items at the Duty Free stores and other shops on the departure level.

What quantity of duty free purchased items can I take with me if I am leaving Australia?

You need to check the duty free allowances for all destination countries that you are travelling to with the duty free purchased items, as duty free allowances vary depending on where you are travelling to.

What is the Tourist Refund Scheme (TRS) and how do I make a claim?

The Tourist Refund Scheme (TRS) allows you to claim a refund of the goods and services tax (GST) and wine equalisation tax (WET) that you pay on certain goods purchased in Australia.

The TRS office is operated by Australian Border Force and is located on the departures level just after security and border controls within the main duty free precinct. There is also a TRS office on the ground floor of T2 in the arrivals hall (near T1).

Online and new mobile TRS applications
You can a TRS claim online, simply visit MyTRSClaim.

Facilities & services

FAQs around facilities that are available within the terminals at Melbourne Airport.

Is there a medical centre at Melbourne Airport where I can see a doctor?

Yes, Melbourne Airport Health and Medical Centre is located on level 1 in T1 (Qantas domestic).

Opening hours vary; the medical centre can be contacted on (03) 9338 8975.

Is there a prayer room at the airport?

Yes, there is a multi-denominational prayer room located on the ground floor between terminal 2 and 3 which is open 24/7.

Are there showers at Melbourne Airport?

Yes, there are shower facilities located in T2. Please note there is no facility to rent towels.

Where can I find lost property?

Melbourne Airport has a lost property service located on level 1 in T2.

Contact lost property direct for inquiries about items lost while inside the airport. Please note if you lost an item on an aircraft, you will have to notify the airline.

Are there any smoking areas at Melbourne Airport?

Designated smoking areas are limited at Melbourne Airport.

Melbourne Airport has created smoke-free areas at our Arrivals and Departures entrance and exit in T2, T3 and T4, clearly marked with signage.

If you are a smoker, we ask that you please ensure you use the designated smoking areas provided and do not smoke in the marked smoke-free areas.

Victorian and Commonwealth Governments do not allow smoking in enclosed areas including the terminal building. Customs and Border Security do not permit transit passengers to exit the terminal. For these reasons, Melbourne Airport is unable to provide smoking areas for transiting passengers.

The use of e-cigarettes is also not permitted within the terminal building and can only be used within external designated smoking areas at Melbourne Airport.

Does Melbourne Airport have banking facilities?

There are Travelex multi-currency ATMs located throughout the terminals, Commonwealth Bank ATM in T1, as well as a Westpac and Qantas Credit Union ATM in T1. For more information please see the Travelex page.

Can I purchase foreign currency at Melbourne Airport?

Travelex has multi-currency ATMs located throughout the International terminal where you can buy a range of foreign currencies. Currency exchange booths are also located throughout the International Terminal.

Where can I charge my phone?

Phone charging stations are available at various locations in both the International and Domestic terminals.

If you have forgotten your phone charger, don’t worry. You can purchase a charger from Tech2Go in T3 and T4 and selected newsagents throughout the airport.

Does Melbourne Airport have free Wi-Fi?

We sure do. It’s available throughout the terminals (T2, T3 &T4) including public spaces. Qantas also provides a free Wi-Fi connection within T1.

Is there a pharmacy/chemist at Melbourne Airport?

Does Melbourne Airport have a post office?

There is no post office in the terminals however there are two Australia Post mail boxes located at Melbourne Airport – one on Departures Drive (T1 Qantas, Departures end) and one on the ground floor of the Transport Hub near T4 (car park). Envelopes and stamps are normally available at the newsagents located throughout the terminals.

Is there a service at Melbourne Airport to help secure and wrapping my bag?

Bag wrapping services are available at Melbourne Airport within the check in area in T2. For more information, please see Protectabag.

I need to book a wheelchair or assistance for my family member or members who are flying in/out of Melbourne Airport – how do I arrange assistance?

Wheelchair assistance is the responsibility of the airlines.

Please advise your airline or travel agent when making a flight booking of any disability or assistance required at the airport. The airline or travel agent can then make necessary arrangements, for example, to book a wheelchair or offer assistance to the aircraft.

Airlines may have different guidelines for the carriage of people with reduced mobility and requirements for special assistance. We recommend that you speak to your airline at the time of your booking and check the airline’s website for its special assistance and disability policies and procedures.

FAQs around what passengers can bring in and out of Australia, and any requirements they need to meet.

What are the quarantine restrictions when arriving in Australia?

There’s a range of quarantine restrictions that travellers must comply with when entering Australia. For more information about Australian biosecurity restrictions, visit the Department of Agriculture website.

What are the Australian customs and border protection service requirements if I am travelling to or from Australia?

The Australian Government Department of Immigration and Border Protection is the responsible authority for customs. To view the list of requirements visit their website.

I am visiting Australia – what can I bring into the country?

What are the restrictions for liquids, aerosols and gels (LAGS) in carry on baggage?

For your safety, there are rules which restrict the amount of liquids, aerosols and gels (LAGS) on flights into and out of Australia. These rules also apply when transiting on international flights within Australia.

For more information please use the following links from the Department of Infrastructure and Regional Development website regarding:

Prescription and non-prescription medicines (including special dietary products), and medical items required during a flight are exempt. For medicines and medical items, you will need to present these items along with proof (e.g. doctor's letter) at the screening point.

For those travelling with babies, there are exceptions for baby products required for the duration of the flight. These include baby milk, sterilised water, baby food and wet wipes.

Domestic flights
There are no restrictions on the amount of liquids, aerosols and gels you can take onboard a domestic flight for a baby or infant. However, if you are connecting to an international flight or if your domestic flight is departing from an international terminal, limits apply.

International flights
You are allowed to carry onboard a reasonable quantity of liquid, aerosol or gel items for a baby or infant for international flights. Pack only what you need for the duration of a flight and any delays that may occur.

Are there areas at Melbourne Airport where I cannot use my mobile phone or camera?

Mobile phones, cameras, video cameras and recording devices must not be used in Australian Customs and Border Protection Service controlled areas. If you are on the phone, you will be asked to terminate your call until you have cleared the Australian Customs and Border Protection Service check point.

Australian Customs and Border Protection Service officers can and will ask you to delete any photos or film recorded if you are caught taking photos or recording.

What I can or cannot take on board?

Some items are classified as prohibited items, weapons and dangerous goods that cannot be carried onboard an aircraft. If you have any of these items in your carry-on baggage, you will need to surrender these at the screening point. Surrendered items will not be stored or returned.

If in doubt, check with your airline prior to arriving at the airport. In some cases, you may be able to pack the item in your checked baggage.

If you are planning to travel on an aircraft, it is important to be aware of the security measures in place. The Department of Home Affairs website TravelSECURE provides a range of advice and tips to help you prepare for your journey and clear security checks quickly and easily. All travellers are required to undergo security screening at Australian airports.

Unsure if you can pack an item? Check the dangerous goods app from the Department of Infrastructure and Regional Development.

Transportation

FAQs about transportation to get you to or from Melbourne Airport.

Where do I catch a taxi?

Taxi ranks are located on the ground floor outside T1 and T2 and in the T4 Transport Hub.

You may also wish to download the Melbourne Airport app which allows you to calculate approximate return fares from/to Melbourne Airport.

Is there a train service to/from Melbourne Airport?

There is no rail link from the airport to the city centre.

SkyBus Express Bus Service runs a regular express service from Melbourne Airport to the City Centre every 10 minutes, 24/7.

A number of other bus services operate from the airport to areas throughout Victoria. Information on destinations and schedules can be obtained from information desks within the airport, or through link below. These bus companies are authorised by Public Transport Victoria and Melbourne Airport to provide regular passenger services from the airport.

Where can I find terminal maps for Melbourne Airport?

How do I find my check in counter at T2 international terminal?

Please use the flight information display screens in the check-in area on the departures level to identify the check-in counters for your flight. The check-in counters are positioned in sequential order using letters of the alphabet to mark check in zones for each airline.

Please use the directional signage inside the terminal to help find your check-in counter area.

I arrive on an international flight into T2 – how do I transfer to a domestic terminal (T1, T3 or T4)?

It is a customs requirement that all arriving passengers must collect their luggage and clear customs before transferring to any domestic service.

Melbourne Airport has four terminals. All Terminals are linked within the same terminal precinct, under one single roof and within walking distance. Our domestic terminals are conveniently located on either side of T2 (international) within walking distance. T4 is approximately 100 metres walk to the south of T3.

There is no inter-airport shuttle at Melbourne Airport. If you need assistance transferring from one terminal to the other please contact your airline.

If I arrive on a domestic flight into T1, T3 or T4, how do I transfer to an international flight?

If you are transferring to another flight at Melbourne Airport, please check with your airline or travel agent for information about transfer procedures.

I am a passenger in transit at Melbourne Airport with a long wait until my outbound flight departs – can I leave the airport and return to catch my outbound flight?

It may be possible to leave Melbourne Airport and return for a connecting flight, depending on your circumstances. It is the travellers responsibility to ensure all potential requirements are met in order to board a connecting flight.

satisfying all specific requirements of the airline providing the connecting flight

ensuring sufficient time to return to Melbourne Airport and complete all steps in order to board your flight on time, including check-in, Customs and security screening

ensuring appropriate arrangements are made for any luggage.

How can I find the departure gate for my flight?

If you are not sure which departure gate your flight leaves from, use the flight information display screens located throughout the terminal to confirm your departure gate. Once you know your departure gate, use the directional signage inside the terminals to get to your gate.

If you are travelling within T4 your departure gate will be displayed when the gate is open for boarding.

Melbourne Airport App
The Melbourne Airport app is free and has all the important airport information you need featuring flight lists, real-time fight status updates, gate information, check-in counters, terminal and carousel details. There’s also a list of shops, restaurants and special offers.

What is the minimum connection time between domestic/international flights?

If you are transferring to another flight at Melbourne Airport, please check with your airline or travel agent for information about connection requirements.

What airline lounges are located at Melbourne Airport?

We have a number of airline lounges in Domestic and International terminals that service airline passengers and travellers of partner airlines. For specific information on lounges and eligibility requirements, please contact your airline.

What I can or cannot take on board?

Some items are classified as prohibited items, weapons and dangerous goods that cannot be carried onboard an aircraft. If you have any of these items in your carry-on baggage, you will need to surrender these at the screening point. Surrendered items will not be stored or returned.

If in doubt, check with your airline prior to arriving at the airport. In some cases, you may be able to pack the item in your checked baggage.

If you are planning to travel on an aircraft, it is important to be aware of the security measures in place. The Department of Infrastructure and Regional Development website has launched a new website TravelSECURE which provides a range of advice and tips to help you prepare for your journey and clear security checks quickly and easily. All travellers are required to undergo security screening at Australian airports.

Unsure if you can pack an item? Check the dangerous goods app from the Department of Infrastructure and Regional Development.

How do I find my check in counter at T2 international terminal?

Please use the flight information display screens in the check-in area on the departures level to identify the check-in counters for your flight. The check-in counters are positioned in sequential order using letters of the alphabet to mark check in zones for each airline.

Please use the directional signage inside the terminal to help find your check-in counter area.

I arrive on an international flight into T2 – how do I transfer to a domestic terminal (T1, T3 or T4)?

It is a customs requirement that all arriving passengers must collect their luggage and clear customs before transferring to any domestic service.

Melbourne Airport has four terminals. All Terminals are linked within the same terminal precinct, under one single roof and within walking distance. Our domestic terminals are conveniently located on either side of T2 (international) within walking distance. T4 is approximately 100 metres walk to the south of T3.

There is no inter-airport shuttle at Melbourne Airport. If you need assistance transferring from one terminal to the other please contact your airline.

If I arrive on a domestic flight into T1, T3 or T4, how do I transfer to an international flight?

If you are transferring to another flight at Melbourne Airport, please check with your airline or travel agent for information about transfer procedures.

Paying by mail:
Please post a cheque or money order made payable to Melbourne Airport to the address listed below. Please ensure that the parking infringement number, vehicle registration number and a contact phone number are clearly printed on the reverse of the cheque or money order.

Paying in person:
Melbourne Airport no longer accepts payments in person at our office. Payments must be made via the options above.

What happens if I don't pay within 28 days?
Melbourne Airport (APAM) will send a you a reminder if you have not paid the fine in full within 28 days. After this initial reminder, Melbourne Airport will commence legal action in the Magistrates Court. You may defend your charge in court.

How do I appeal a parking infringement notice?

Melbourne Airport receives hundreds of requests to appeal parking infringement notices. These range from the factual with clear supportive documentation to those with very scant details.

You may appeal or contest a parking infringement if:

You were not driving the vehicle at the time the infringement was received. You will need to nominate the driver and complete a Statutory Declaration Form if you believe the parking infringement notice is incorrect.

There are special circumstances that you believe that Melbourne Airport should consider in your case. It is strongly recommended that you refer to the FAQ below highlighting the limited circumstances that will cause Melbourne Airport to retract a parking infringement notice.

Please note: Melbourne Airport must receive your application in writing to appeal or contest your notice within 28 days of the date listed on the notice.

To give your appeal the best chance of success please ensure that your written appeal contains the following information listed below. We strongly recommend that you use headings and/or dot points in compiling your appeal in a clear and concise way. You may choose to use this Parking Infringement Review Template to assist your application.

What to clearly include within your written appeal:

your name and address

the car registration number

the infringement notice number

the offence – as stated on the infringement notice

copies of your supporting evidence

a clear explanation as to why you believe Melbourne Airport should review your notice.

Melbourne Airport will write to you and advise you of its decision on your appeal. This usually occurs within 14 days, although if Melbourne Airport requires additional information from outside organisations, it could take up to 90 days to review your appeal.

If Melbourne Airport rejects your appeal you must promptly pay the fine associated with the parking infringement notice.

Under what circumstances may Melbourne Airport approve an application to appeal a parking infringement notice?

Melbourne Airport receives far more applications to appeal a parking infringement notice than the number that we approve. We may approve an application where:

The driver has suffered from a serious medical incident – supported by documentation such as a letter from the treating hospital or your doctor.

The car has broken down and the driver is able to provide supporting documentation such as towing docket or a repair invoice from the resulting repairs.

What are the reasons that Melbourne Airport doesn't approve when seeking to withdraw an infringement notice?

Melbourne Airport does not approve the following reasons in considering appeals against parking infringement notices:

not noticing a sign

reading only part of the sign

being unable to read the sign from the front seat of the car

forgetting to read the sign

the weather

running late or being in a hurry to pick up a friend

being delayed or at an appointment

talking on a mobile phone

wanting to avoid paying for parking at Melbourne Airport

being unaware of the Australian Road Rules (all licensed drivers are expected to be aware and comply with the Road Rules at all times).

Who is responsible for paying the parking infringement notice?

If you are the registered owner of the vehicle, then you are responsible for the payment of the penalty. If you were not the driver of the vehicle at the time of the infringement, then you must nominate the responsible driver via a Statutory Declaration Form or you will remain responsible for the payment of the infringement.

What should I do if Melbourne Airport requests additional information from me?

Respond promptly. If you do not provide Melbourne Airport with the requested information within 14 days of the request, then your appeal will be assessed on the information that it available on hand – which will considerably reduce the likelihood of your appeal being successful.

What happens if my appeal is unsuccessful?

You have the option of either paying the infringement notice by the due date or electing to have the matter heard in the Magistrates Court. If you fail to pay or respond within 28 days of the due date, APAM will commence legal proceedings.

Can my car be towed away?

Yes. If your car is left unattended in a designated tow away area, or it is parked illegally and it is believed to be a danger to other road users/is likely to cause traffic congestion, then Melbourne Airport may tow your vehicle. All towing and vehicle retrieval costs are the responsibility of the owner.

Will I lose demerit points as a result of a parking infringement notice?

No. You will not lose demerit points as a result of a parking infringement notice. Parking infringement notices do not result in a conviction or a criminal record. However failing to pay a parking infringement notice – and failing to address the matter at the Magistrates Court – could well result in ongoing legal concerns.

Parking online booking

FAQs about using our online booking engine to book your parking at Melbourne Airport.

How do I change my arrival or departure date or times?

All fare types can be amended up to 2 hours prior to your booking. Simply go to 'manage my booking' to cancel to your booking. See parking terms and conditions for full details.

How do I cancel my booking?

All fare types can be cancelled, but fare conditions apply. Lite fares can be cancelled up to 36 hours prior to the date and time of booking, Saver fares up to 24 hours prior and Flexi fares up to 2 hours prior. Simply go to 'manage my booking' to cancel to your booking. Cancellation fees apply to all fare types if cancelled outside the respective periods. See parking terms and conditions for full details.

Will I be given a specific parking space with my booking?

No, there is no specific bay allocation within our car parks. Instead, you are free to park in any available parking space within your chosen car park. Simply follow the green light indicators in the At Terminal Car Parks to find a park quicker.

Can I enter the car park earlier or later than my confirmed booking time?

You may arrive up to one hour before your booked entry time. If you arrive any earlier than the time prior to one hour before your booked entry time, you will be charged at drive-up rates (noting that these rates may vary from the rates quoted via the online booking system) and you will not be entitled to a refund or credit on those charges. View Melbourne Airport’s drive-up rates.

You may enter a Car Park after your booked entry time, or exit a Car Park before your booked exit time, without incurring any additional fees. If you exit a Car Park before your booked exit time (as confirmed by Melbourne Airport via email), you will not be entitled to a refund or adjustment. There is a 1 hour grace period for exit after your booked exit time. If you exit more than 1 hour after your booked exit time, you will be charged for the time beyond one hour after your booked exit time at Melbourne Airport’s Overstay Tariff Car Park rates (noting that these rates may vary from the rates quoted via the online booking system) and you will not be entitled to a refund or credit on those charges. Click here for Melbourne Airport over stay rates.

Can I enter with a different credit card to the one used at the time of booking?

To avoid additional charges, you'll need to enter the car park with the same card you nominated at the time of your online booking. Currently we are unable to record a second credit card, so we recommend that you book with one that will be in your possession at the time of entering the car park, as this will be your ticket to enter. If you are unable to do so, collect a ticket on entry, then call help on exit so we can manage your booking to avoid additional changes.

Can I book online for a short stay?

Yes, online bookings are available for short or long stays.

Can I book disabled parking?

All of our car parks have disabled bays available and you can follow the online booking instructions. Once you arrive, simply proceed to any of the allocated disabled bays within the carpark. View the location of our disabled bays.

How far ahead do I need to book online?

You can book your park online from 12 months in advance up to 2 hours before your arrival time. To secure the best price, book your parking as early as possible.

What payment methods do you accept for online bookings?

You can make an online booking with your VISA, MasterCard, American Express or Diners Club card. Melbourne Airport Parking does not charge credit card fees with your booking.

What is a Flexi fare?

Flexi fares give you the flexibility to cancel or make changes 2 hours before your booking for no fee. You'll also be able to change the date or arrival time up to 2 hours before with the fare difference paid for or refunded accordingly. See our parking terms and conditions for more.

What is a Lite fare?

Lite fare is our best value fare, which allows free cancellation up to 36 hours prior to your booking arrival date and time. Any cancellations within 36 hours will incur a 15% cancellation fee. See our parking terms and conditions for more.

What is a Saver fare?

Saver fares allows you to cancel your booking for free p to 24 hours prior to your booking arrival date and time. Any cancellations within 24 hours will incur a 5% cancellation fee. See our parking terms and conditions for more.

I've lost my booking confirmation – what do I do?

Don't worry, you are still able to enter and exit the booked car park. Simply insert the credit card you used to make the booking at the boom gate.

Can I receive a refund if I stay shorter than my pre-booked time?

Online bookings offer a discount price on parking, however they are only available for pre-bookings only. Once you enter the car park, you won't be able to change your length of stay. You won't be eligible for a refund if you end up staying shorter than your booking period.

General parking

FAQs about parking your car at Melbourne Airport.

What's the maximum time I can park my car for?

You can book online for up to 45 days of parking. Drive up parking is available for an unlimited time period, however you'll need to notify us if it's longer than 60 days.

How often does the Long Term car park shuttle run?

Our free shuttle bus runs 24 hours a day, seven days a week. The bus departs every five minutes during peak times.

Where does the Long Term car park shuttle stop?

There are 8 stops in the Long Term Car Park and stops at every terminal in the following order: Terminal 4, Terminal 3 and Terminal 2, then Terminal 1.

Where can I park my motorcycle? Can I receive a discounted fare?

Allocated motorcycle parking is located within the At Terminal T1 T3 T3 Car Park. You're also free to park within any of the other available bays. Please note, normal car parking rates apply for motorcycles. See more information about motorcycle parking.

Where can I park my bike?

There are bicycle racks available on the ground level of the At Terminal T1 T3 T3 Car Park. Please note, it is not permitted to park bicycles on footpaths, walkways, entry/exit doors, next to fire hydrants/hose reels or in stairwells. See more information about bicycle parking.

Can I bring a different vehicle to the one I registered with my booking?

If you choose to drive a different car on the day, please update your booking with new registration details. Simply go to 'manage my booking' to update to your booking.