Marketo Certification FAQs

Marketo Certification is currently available exclusively to Marketo customers and partners.

How long is a Marketo Certification valid?

The Marketo Certified Expert credential is valid for one year from issue date, after which time you can be recertified (see Recertification). The Marketo Revenue Cycle Analytics credential is valid until software updates necessitate that you take a new exam to maintain certification, in which case you will be notified.

Is the Marketo Certified Revenue Cycle Analyst credential being retired?

The Marketo Certified Revenue Cycle Analyst examination will no longer be available after December 31, 2016. Current Certified Revenue Cycle Analyst credential holders or those who are certified before the exam is retired will have an active and recognized credential until Dec. 31, 2017. On Dec. 31, 2017 the Certified Revenue Cycle Analyst credential will be retired.

How can I let others know about my certification status?

Once certified, you’ll receive an electronic certificate of achievement and official designation in the Marketo Community. You’ll also receive a Marketo Certified logo that you can use on business cards and networking sites to showcase your achievement.

Is there a sequence for acquiring certifications?

Yes. The first step is to become a Marketo Certified Expert. After that, you may choose to become a Marketo Certified Revenue Cycle Analyst.

What are the legal terms for certification?

The legal terms can be found here. Note: To maintain the integrity of the program and the value of certification, we do not allow candidates to share or distribute the content of the Marketo exams.

What resources are available to help me prepare for certification?

Be sure to review the Marketo Certified Expert Preparation Learning Path in Marketo University as you prepare for your Certified Expert exam. For the Certified Revenue Cycle Analyst exam, review the Analytics and Explorer Reporting Learning Path. Both Marketo Nation Community and Marketo University also provide content and discussions to help you prepare.

There are approximately 150 questions on the Certified Expert Practice Exam and 50 questions on the Certified Revenue Cycle Analytics Practice Exam. There is no time limit to complete the practice exams.

Create a free Test Taker account with Kryterion and perform a quick system check to make sure that your computer, internet connection, microphone, and webcam meet the specifications for online proctoring. You can find information on Kryterion’s remote proctoring program here.

Why do I need to use a webcam to take the exam?

Exams are proctored to ensure the security and defensibility of our certification programs. All test takers are monitored by Kryterion’s trained proctors.

Do I need to use an external webcam to take the exam?

No. You can use your computer’s internal webcam.

What are the format and time limits for the exams?

Both the Marketo Certified Expert and Marketo Certified Revenue Cycle Analyst exams are composed of multiple-choice questions. Each exam must be completed within 90 minutes.

Can I use notes or study materials while taking the exam?

No. You may not refer to study materials, notes, or use your Marketo instance during the exam.

I do not live in the U.S. or Canada. Can I be certified in my country?

Yes. Marketo Certification is available globally.

Are exams offered in languages other than English?

Currently all exams are offered in English. The Marketo Certified Expert exam is also offered in Japanese.

What are the policies regarding rescheduling, cancellations, absences, and refunds?

You can reschedule your exam through WebAssessor. You must reschedule at least 72 hours prior to your currently scheduled exam time for all onsite tests. You must reschedule at least 24 hours prior to your currently scheduled exam for all online tests. No refunds are given for cancellation, absences, uncompleted, or incomplete exams.

Can I contact someone if I have technical difficulties during the exam?

If you experience technical difficulties during set-up, launch, or while taking your exam, contact KRYTERION from Sunday-Friday 6am–midnight and Saturday from 6am-midnight (Phoenix, Arizona Time, UTC -7):

The passing score on the Marketo Certified Expert exam is 75%. The passing score on the Marketo Certified Revenue Cycle Analyst exam is 80%. Exams are scored based on the number of correct answers divided by the total number of questions.

How long does it take to get my exam results?

Exam results are provided immediately upon completion of the exam. You will be given your exam score, pass or fail notification, and a breakdown of your results by section.

What if I don’t pass my exam?

If it’s your first or second attempt, you’ll need to wait two weeks before attempting the exam again. If it’s your third or greater attempt, you’ll need to wait six weeks before re-taking the exam. You can take the exam as many times as you need, but you’ll have to pay the full price for each attempt.

Who should I contact if I have a question or comment about my exam experience?

The Marketo Certified Expert credential requires annual recertification. The Marketo Revenue Cycle Analyst credential is valid until software updates necessitate that you take a new exam to maintain certification, in which case you will be notified.

When should I recertify?

You can take the new certification exam up to 30 days before the anniversary date of your original certification and up to two weeks after that date.

How do I know if I need to recertify?

Marketo will send you email notifications that your certification is nearing expiration or when recertification is required.

What happens if my certification lapses?

If you do not recertify at the required time, you will lose your status and benefits. Until you recertify you may not use the Certification logo or refer to yourself as Marketo Certified. Your membership in the Marketo Certification LinkedIn group will be cancelled and your name will no longer appear in the Expert Locator in the Marketo Community.

Important Note: The Marketo Certified Revenue Cycle Analyst examination will no longer be available after December 31, 2016. Current Certified Revenue Cycle Analyst credential holders or those who are certified before the exam is retired will have an active and recognized credential until Dec. 31, 2017. On Dec. 31, 2017 the Certified Revenue Cycle Analyst credential will be retired.