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Businesses of all sizes and industries have long recognized the benefits of documenting their communication with customers. Demand for call recording is largely driven by the need to provide excellent customer service, satisfy business needs for compliance, enforce best practices, train agents, and...

IT teams are no strangers to change, but technology is advancing at such an accelerated pace that it can be a challenge to keep up, much less leap ahead. Plus, it’s all too easy for technology “tipping points” to become “tripping points” if companies don’t learn how to navigate the constant change...

If you’re planning to move your telecommunications to the cloud, you may be feeling a little stressed. That’s especially true if you’re transitioning from a legacy on-premises phone system. But have no fear. These seven steps will help you become familiar with the process and alleviate any...

In fast-growing companies, agility is much more than a buzzword – it’s an organizational imperative. With every new contract, businesses must determine if they need to add resources to deliver quality goods or services on time. Without this kind of agility, you can’t meet rising customer demands or...

Written by Frederic Gillant, Vice President and Managing Director, Asia Pacific

The world’s mobile workforce is quite literally on the move. According to Strategy Analytics , it will reach 1.75 billion by 2020. Or, to put it another way, by the end of the decade some 42% of the global workforce will be mobile. The recent ShoreTel “Building a Better Meeting” survey paints a...

On the fence about switching from an on-premises phone system to cloud communications? Although an increasing number of businesses are grappling with the same question, many others have evaluated both options and decided to adopt the cloud. Here’s why they say the switch makes sense. 1. Simplifies...

Where we work and how we conduct business has never been more flexible. Nearly half of all workers say they put in time off the clock and more than half answer emails outside the office, according to new research by CareerBuilder . On the commute to work, we might join a regular conference call...

Most enterprises are leveraging cloud services in some capacity. Among the most common uses is data storage, but what about communications? Recent research from IDC finds that while IT spending for on-premise infrastructure is still high (above 50% in 2016), it’s declining as more enterprises shift...

Many B2B organizations are making headway on their digital transformations, with the early adopters beginning to see notable improvements on efficiency and employee productivity. But it’s interesting to note that the majority of B2B organizations have focused their digitization efforts more on...

When you’re evaluating your company’s business phone system , productivity might not be one of the factors that receives a lot of weight. But if efficiency is lagging, you should look closely at your communications technology for opportunities to improve employee performance, especially as the...