Received familiy information not correct - please clarify

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Hello

A few months ago I started to write letters to Sharid, CO7500272. (I only
write letters, Compassion Switzerland is the sponsor). I received an
introduction letter from Compassion. There it was written, that Sharid's father
died and she lives with her mother. However I received recently the first
letter from Sharid and she writes that her father works in another city and she
would like to visit him.
I am very confused now. Does she have a father or not? I sent her already
several letters. I wrote for example that I am praying for her and her
mother. If she really has a father - what I of course hope very much - this
must be very strange for her...
I would be glad if you could clarify Sharid's family situation for me.

Something
else I would like to know is her correct name. She was introduced to me as
Sharid. In the letter I received she wrote Axley Charid...

Hi Sandra, I'm another sponsor and I wanted to comment regarding the name. I sponsored a child shown as Fredy on the web site. When I started receiving correspondence his name was signed Angel Fredy, and I think at least once as just Angel. Perhaps the situation with your child is similar. May you have a great correspondence relationship! I'm sure your child is blessed to receive all your encouragement.

Hi Sandra! I am so sorry for the confusion. Your sponsored child's full name is Axly Charid Morales Mazo and we had in our records that she prefers to be called Sharid. However, it sounds like she may prefer to be called Axley Charid now. I would address your letters to her in the way that she signs her letters to you.

As far as the situation with her father, he is indeed deceased. She may be referring to a step father or uncle in her letter. I am not able to see your account because I am only able to look at accounts for Compassion U.S. sponsors. You may want to contact Compassion Switzerland so they can send an inquiry for you to find out more information about who Axley Charid is referring to in her letter. Please let us know if there is anything else we can do for you!

Thank you very much for the clarification. As you suggested I will ask Compassion Switzerland about the detailed family situation. I just prefer to ask questions here since the community and the Compassion employees are so kind and usually try to help very fast.