{"xsrfToken":"BTWA-0K7A-XQ8Q-7BZ9_53c60e91a8255a160256cb244e4e5647fd510803_lout","branding":{"id":"3","key":"uws","name":"USD Web Request","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"University Web Services","sharedPortalName":"University Web Services","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"announcementHeader":null,"announcementMessage":null,"localeDisplayName":"Russian (Russia)"},"de-DE":{"announcementHeader":null,"announcementMessage":null,"localeDisplayName":"German (Germany)"},"pt-PT":{"announcementHeader":null,"announcementMessage":null,"localeDisplayName":"Portuguese (Portugal)"},"en-US":{"helpCenterTitle":"University Web Services","sharedPortalName":"University Web Services","announcementHeader":null,"announcementMessage":null,"localeDisplayName":"English (United States)"},"pt-BR":{"announcementHeader":null,"announcementMessage":null,"localeDisplayName":"Portuguese (Brazil)"},"ko-KR":{"announcementHeader":null,"announcementMessage":null,"localeDisplayName":"Korean (South Korea)"},"es-ES":{"announcementHeader":null,"announcementMessage":null,"localeDisplayName":"Spanish (Spain)"},"en-UK":{"announcementHeader":null,"announcementMessage":null,"localeDisplayName":"English (UK)"},"fr-FR":{"announcementHeader":null,"announcementMessage":null,"localeDisplayName":"French (France)"},"ja-JP":{"announcementHeader":null,"announcementMessage":null,"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#003b70","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"3","key":"uws","projectId":10800,"serviceDeskId":3,"name":"USD Web Request","description":"<p>Welcome! You can create a web request here. Please note this is for assistance with the USD website and related systems and tools only. </p> \n<p>For all other technical assistance, please contact the <a href=\"mailto:help@sandiego.edu\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">USD Help Desk</a>.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"42","name":"New MySQL Database","descriptionHtml":"<p>Many web applications require a MySQL database. This request will provide you with a username and password to a database running on USD's web database server (simmons.sandiego.edu). <b>Will be processed within 3 business days.</b></p>","callToAction":"New MySQL Database","introHtml":"<p>To request a new MySQL database for use on the USD website.</p>","icon":12139,"iconUrl":"https://usandiego.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12139","groups":[9],"key":""},{"id":"74","name":"Search Feedback","descriptionHtml":"<p>Use this form to suggest general improvements to the USD search experience and/or submit featured search results. For example, if a certain search term (e.g. tuition) should bring up a specific page on the USD website when visitors search for that term, let us know so that we can continue to improve the search results. <b>Will be processed within 3 business days.</b></p>","callToAction":"Search Feedback","introHtml":"<p>Use this form to suggest general improvements to the USD search experience and/or submit featured search results.</p>","icon":12239,"iconUrl":"https://usandiego.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12239","groups":[],"key":""},{"id":"8","name":"General Web Help, Requests, and Questions","descriptionHtml":"<p>Please complete this form for general questions, inquiries, or requests related to the USD website or the Cascade Server CMS. <b>Will be processed within 3 business days.</b></p>","callToAction":"General Web Help, Requests, and Questions","introHtml":"<p>For general questions, inquiries, or requests related to the USD website or the Cascade Server CMS.</p>","icon":12127,"iconUrl":"https://usandiego.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12127","groups":[9],"key":""},{"id":"15","name":"Web Access Request","descriptionHtml":"<p>This form is to request access to the Cascade Server CMS, Faculty/Staff Directory, Large File Server, or MyPostings Management area. <b>Will be processed within 3 business days.</b></p>","callToAction":"Web Access Request","introHtml":"<p>To request access to the Cascade Server CMS, Faculty/Staff Directory, Large File Server, or MyPostings Management area.</p>","icon":12134,"iconUrl":"https://usandiego.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12134","groups":[9],"key":""},{"id":"12","name":"Redirect / Vanity URL","descriptionHtml":"<p>Request a new or updated vanity URL. <b>Will be processed within 1 business day.</b></p>","callToAction":"Redirect / Vanity URL","introHtml":"<p>Request a new or updated vanity URL.</p>","icon":12126,"iconUrl":"https://usandiego.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12126","groups":[9],"key":""},{"id":"70","name":"Email Builder Access Request","descriptionHtml":"<p>To request access to the USD Email Builder once required trainings have been completed. <b>Will be processed within 3 business days.</b></p>","callToAction":"Email Builder Access Request","introHtml":"<p>To request access to the USD Email Builder once required trainings have been completed.</p>","icon":12226,"iconUrl":"https://usandiego.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12226","groups":[9],"key":""},{"id":"43","name":"New Website","descriptionHtml":"<p><a href=\"http://www.sandiego.edu/brand/web-and-mobile/redesign/process/departments.php\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">This is the process</a> departments or areas must undergo to begin a new website. All requests will be assigned a Web Team representative who will work with you to complete this process. No work will commence unless we receive the content intended for your new home page and any interior pages. ITS will then create your new site or transition your content into the designated navigation structure and post your new site in a development area for review. ITS also provides training for maintenance of your new site; see the <a href=\"http://www.sandiego.edu/its/training/schedule.php?catID=1\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">training schedule online</a>. The USD website is maintained via the Cascade Server Content Management System (CMS). <b>Will be processed within 3 business days.</b></p>","callToAction":"New Website","introHtml":"<p>To request a new website on the main www web server.</p>","icon":12100,"iconUrl":"https://usandiego.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12100","groups":[9],"key":""},{"id":"36","name":"Republish Website","descriptionHtml":"<p>If you made a change to your site's navigation or page structure, you'll need to request that your site be republished. Please provide the website and a URL so we may accomodate your request. <b>Will be processed within 1 business day.</b></p>","callToAction":"Republish Website","introHtml":"<p>To request a publish of your website after a navigation change.</p>","icon":12122,"iconUrl":"https://usandiego.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12122","groups":[],"key":""},{"id":"44","name":"Email Requests","descriptionHtml":"<p>Use this form to suggest general improvements to the <a href=\"http://search.sandiego.edu\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">USD search experience</a> and/or submit featured search results. For example, if a certain search term (e.g. tuition) should bring up a specific page on the USD website when visitors search for that term, let us know so that we can continue to improve the search results.</p>","callToAction":"Email Requests","introHtml":"<p>USED FOR REQUESTS VIA EMAIL</p>","icon":12216,"iconUrl":"https://usandiego.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12216","groups":[],"key":""}],"reqGroups":[{"id":9,"name":"Web"}],"orderMapping":{"9":[8,12,15,43,70,42]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0864877b-bb80-3074-ba8b-8d3725cc1a13","appLinkName":"CONFLUENCE (usandiego.atlassian.net)","appLinkUrl":"https://usandiego.atlassian.net/wiki","spaceKey":"WR","spaceName":"Web Resources","spaceUrl":"https://usandiego.atlassian.net/wiki/wiki/display/WR"},"labels":[],"projectKey":"UWS","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"UWS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"University Web Services","description":"<p>Welcome to the help center - we're here to help! 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