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Debit Card Users: Please call us before re-submitting your order.

Mac Users: If you are using Internet Explorer 5.0, there is a known browser security issue that may be preventing you from placing your order. Please use another web browser, or give us a call at 1.800.770.0292 to complete your transaction (M-F 7am-7pm CST and Sat & Sun 8-5 CST).

If you would like to contact us directly, here's how you can reach us:Call us toll free: 1.800.770.0292(M-F 7am-7pm CST and Sat & Sun 8-5 CST)or send an email any time.

Our Shipping Policy

Simply put, Standard Shipping is FREE to any address in the contiguous 48 states. Shipping costs to Alaska, Hawaii and Canada are determined by weight. On shipments totaling less than $100, there is a nominal $4.95 HANDLING charge per shipment to help cover our costs of assembling and packaging your entire order. You are charged for handling only ONCE PER ORDER no matter how many items you buy. We suppose we could bury the handling charge in our product pricing but we'd rather give you the option of burying more items in your order to reduce the handling cost per item. Pretty crafty huh? OK, maybe not. There are no outrageous mark-ups hidden within shipping charges.

In the event that you provide us with the wrong shipping address and your package has already shipped, there will be a rerouting fee. Incorrect shipping address re-rerouting fee for hot tub covers is $125.00, and $25.00 for non-cover orders.

We offer expedited shipping options as a service to our customers with the exception of Spa Cover orders. Expedited shipping charges will be added to the order. Cutoff time for expediting an order is 2:00 PM (Central Time), Monday through Friday.

About Spa Cover Shipping
Spa covers normally take about 3 - 6 weeks from the time of order to actual delivery (time varies by location). That's about a week and a half in production and seven days in transit. Spa Covers are shipped by LTL (Less Than Truckload), a tractor trailer, and require someone to accept and sign for the delivery. Please call us to order at 1.800.770.0292.

Spa SuppliesHot Tub Supplies

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Actual UnsolicitedCustomer Feedback

Thank you. You guys are the greatest. Customer service seems like a joy to you and not a task and you have always pulled through with flying colors. Your answer was what I had deduced from examination of the differences...read more

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A problem has occurred!

Please see below for details:

The previous form attempted to add an unavailable product into the shopping basket. Please notify the webmaster of this problem and the URL which brought you here.

Error Code: Not Available

Debit Card Users: Please call us before re-submitting your order.

Mac Users: If you are using Internet Explorer 5.0, there is a known browser security issue that may be preventing you from placing your order. Please use another web browser, or give us a call at 1.800.770.0292 to complete your transaction (M-F 7am-7pm CST and Sat & Sun 8-5 CST).

If you would like to contact us directly, here's how you can reach us:
Call us toll free: 1.800.770.0292 (M-F 7am-7pm CST and Sat & Sun 8-5 CST)
or send an email any time.