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Help Getting Internet Reconnected

Current environment: HR21-100. HR21-200, Zinwell WB68. I have AT&T FTTP (Fibre to the premise) Internet service. One rcvr connected via ethernet cable and the other via DTC Cinema Connectection kit. All worked well until a few weeks ago when we noticed we lost the internet connection.

I spent an hour on the phone with DTV service and no luck. When trying to configure the connection I get the following:

Wired connection: 86-162
Wireless : 86-154

Tech claimed it must be the router but have pc wired - no issues and 2 phones and 2 tablets on wifi - no issues.

You state that one is connected via ethernet cable directly to your router, correct? Press and hold the Info button for 3 seconds on that DVR to get to the Setup/Info screen. Scroll down and let us know what the IP address is for your receiver.

Okay. That IP address says that you are not getting an IP address from your router. What is the make and model of your router? Can you rerun the Network Setup on the DVR? See if it reverts to the 169.254.x.x IP address again.

Also, try plugging the Ethernet cable that goes to the router into another port on the router? Is it indicating a live connection when the cable is plugged into the router (generally, the number of the port will light up or there is a light for the port to indicate a good connection)? Also, can you try another ethernet cable for between the DVR and the router? Make sure that you are using the top Ethernet port on the DVR.

Also, what is the model of the Cinema Connection Kit that you have? I think you have what was originally called the CCK, which was really just a wireless gaming adapter that is used to connect a single receiver to the home network. When you plug it in, is it recognized on the receiver and it walks you through setting up your receiver to connect to your router?

Okay, you do have the wireless adapter. Disconnect the Ethernet cable from the receiver and reset the network settings. Don't worry that it fails as the Ethernet cable to the wireless adapter has been disconnected. Depress the small button on the adapter to reset it. Plug the Ethernet cable back into the receiver and it should recognize it. Follow the on-screen instructions to connect back to your network. Let us know how it goes.

You used the reset button on the CCK too, right? Disconnect the Ethernet cable again. Press and HOLD the reset button on the CCK for 30 seconds. After the CCK boots back up reconnect the Ethernet cable. This should put the CCK back into its factory default state.

I rebooted the receiver. While that was happening I unplugged the ethernet cable, held the reset button for a minute. When the receiver was done I plugged the cable back into the CCK and again, nothing. Could the CCK have gone bad already?