"93 Year old mother after a fall"

I live 200 miles away and mum was taken to A and E after a fall at home. I was impressed that when I phoned I was able to speak to the nurse and doctor treating mum. They even handed the phone to mum so that she could speak to me. Speaking to mum later she was impressed by the way they had treated an older person with such kindness and dignity. There was no hint that they were going to rush her through without investigating cause and effect. Her treatment and subsequent admission were handled really well. very impressed.

Responses

Thank you for taking the time to post your feedback on NHS Choices. It is good to hear that you felt that the information and communication that you received from the department has worked well and also you were impressed with the care and treatment your mother received whilst attending our Emergency Department. I would like to wish your mother a speedy recovery following her recent fall. Best wishes Genny