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Re: Technical Woes

I wonder if anyone can advise me on this? When I got in last night, I saw that Kyle's match was on so went to watch it - on my Kindle, as usual. However it wouldn't start and eventually a message came up saying that I didn't have enough broadband speed for live streaming (I have never had this problem before). I checked my broadband speed and was only getting 12mbps instead of the 36mbps I am paying for, so decided to contact TalkTalk in the morning. But in the meantime I will get on to Amazon as well because all other streaming used to work fine before I went on fibre and only had 6mbps so 12 should be more than enough. This morning I went on my computer and checked the speed, and it is 38mbps. So I checked my Kindle again and it was still only 12mbps. Then I placed my Kindle right next to the router and got 18mbps. The computer is connected by cable. So is the wireless bit of the router not working properly? Should I ask TalkTalk for a replacement router? I've been with TalkTalk fibre for just over a year and had no problems previously.

Re: Technical Woes

Re: Technical Woes

Resetting/Rebooting usually solves most issues, wifi tends to not to be as consistent as a wired connection but there should not be such a disparity in speed. Having said that 12Mbps should be sufficient for anything up to HD quality. Restarting the device clearing data and ensuring you have the latest update may make a difference, I'll enclose Amazon Troubleshooting Guide. Prime Troubleshooting if issues would get back to Talk Talk/Amazon, though your router would seem to be fairly modern. If comfortable can you tweak anything in your Router Admin settings such as different wifi channel , on my router I have an Auto and Manual setting for Channels. Never had Talk Talk myself but admin page accessed via https://192.168.1.1and general guide here https://community.talktalk.co.uk/t5/...l/ta-p/2204684