Ahmed Mahdy
IT Consultant &amp Technology Expert

Profile

A highly enthusiastic and professional IT Consultant with leading-edge expertise, passion, and a sense of humour to deliver high-ROI technology consultancy, ideas and plans in addition to technology business models and IT standards

Quick to grasp new ideas and concepts, enjoy being part of, as well as leading, a successful and productive team, I’m constantly developing my skills, experience and portfolio or work.

Ability to multi-task in an interrupt-driven environment, working well in a team or independently with little direction, and drive customer issues to resolution into the organization, plus having a proven experience in dealing with customer issues in a demanding environment with excellent presentation, communication, leadership and problem solving skills

I'm a technology pinch-hitter excelling in many aspects of Software Engineering & ITIL processes, with particular interest in IT consultancy services and bridging between IT and business operations. I'm interested in a permanent position in an enterprise Software or Information Technology corporation in the IT or business-ops teams.

Enthusiastic proponent of technology always seeking opportunities on- and off-the-job to make the latest innovations accessible to the widest possible customers. Experience includes roles with top government and tech giants.

Education

2014 - 2015 Cairo University, Egypt

MSc Computers Engineering - On Hold

2003 - 2009 University of Tanta, Egypt

BSc Computers Engineering & Control - Good

Employment

November 2015 - Present

IT Service Support Engineer – Level II at Orange Business Services

Within the LIS team, the scope of this job is to ensure some of the following tasks for on-site and regional perimeters

2nd level incident management over Remdedy

Hardware and software troubleshooting for local IT infrastructure

Ensuring service continuity

Field engineer dispatch for more than 20 regions worldwide

End users second level of support for PC related issues on both hardware and software scale

Identifying and reporting problems on a sophisticated level

IT systems administration and data integrity

Issue periodical reports and identify trends for improvement

Advanced network management

IT asset management

November 2014 - November 2015

Regional IT Manager at EVIC LLC.

This role was a transitioning shift towards high end professional overseas Engineering Consultancy Services (ECS) where mega projects are designed and implemented.

Overseas Help Desk manager.

Design and Plan IT Strategies

Maintaining and monitoring the servers

Day-to-day administration of regional offices

Team player, supervising IT staff and distribute tasks on daily basis

Technology decision maker

March 2012 - October 2014

Senior IT Consultant at Inspire Ltd.

This challenging role helped me imbibe experience in me , I was responsible to plan, design, deploy, operate and maintain a wide range of IT solutions for both in-site and for our clients as well so that our solutions can operate smoothly.

Design and Plan IT Strategies

Implement and Deploy IT Strategies

Providing consultancy for required IT solution

Providing instant support for IT issues on-premise and off-premise (Hot Traveler)

Technology decision maker

Skills & Knowledge

The following skills chart is based on the projects that I have used each skill in. For instance on an IT service management process, I can get 90% of what I want to do with little or no direction.

Microsoft Windows

Server Administrator

Product Management

IT Service Management

Server Scripting

IT Security

I am able to provide full support on-premise and off-premise in-site and off-site Microsoft based systems.

I am able to develop fully responsive software and websites using standardized code in rapid development.

Experienced in using ITIL process model to justify current service phase.

Vital stats

Born - 31th December 1986

Location - Nasr City, Cairo, Egypt

Tools - Notebook, Data Link, Analytical Mind

About me

I consider myself a true IT guru because I spend almost every waking hour planning, scripting, learning, reading, searching or sharing. I love Information Technology and couldn't imagine doing anything else.

Outside of the bits world, I enjoy adventures, biking, listening to good music, traveling & socializing as I'm not a boring nerd ;)

Extra activities

Thinking community by creating and managing user groups.

Up-to-date with IT and technology ecosystem related news.

Offering consultancy to communities seeking computer, technical or general life issues.