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Client testimonials

“If it hadn't been for DIAL-AN-ANGEL, I would never have been able to build my business, 22 years ago. I needed to work to pay the mortgage - so I really needed someone totally trustworthy and reliable to take care of my beautiful boy, just as I would. We found Heidi, who was a perfect match. 19 years later she travelled across town to attend Nick's 21st birthday, he is now a healthy happy adult, and I still love my business life. Thanks, Angels!”

Additional Needs

Qualified, personalised care for children with additional needs

We know that parents are the most consistent and dedicated advocates for their son or daughter with additional needs. We partner with family carers to help you, especially as they get older and need support accommodation of their own outside of the family home.

From technical nursing, to personal care and companionship, highly qualified and experienced Angels® can help with your individual needs. At DIAL-AN-ANGEL®, we care about what is best for your family. We understand and respect that everyone has different goals and aspirations, we have the experience, expertise, dedication, and reliability to collaborate with Allied Services to assist children with additional needs.

DIAL-AN-ANGEL is an approved provider to participants of the National Disability Insurance Scheme (NDIS). Currently in NSW and South Australia, we are approved for Personal Care and related supports plus Household Tasks, and in Victoria we are approved for Household Tasks. As the scheme rolls out our intention is to accredit other offices.

We offer an extensive range of services extending from specialised in-home nursing to long-term support and care for children of all ages. There are so many ways we can help, here are just a few:

Nursing care including clinical treatments such as wound or catheter care, assistance with personal hygiene or help managing medications

Household domestic help including general housework such as cleaning, dishwashing, clothes washing, ironing, meal preparation and feeding

Non-emergency private transportation to medical appointments and for social outings. We understand how important it is for social interaction and participation in the life of the local community.

Live-in companion-housekeepers can be available on an "as required” basis for a full 24 hours a day. This service can be organised as a long-term arrangement or through individually prepared rosters.

Case Management in collaboration with clients and families is offered to clients with special and complex needs. Help with continuity of case management for liaison with previous service providers, specialists, mental health and medical support services, referral to new community and social support services, as well as with family and guardians is what we do best.

Escorts on a once-off or regular outing or activity and we can even assist with travel support for holidays with children.

Respite care, which allows you to take a break or get to your appointments or activities while the child you care for is looked after at home, in a community centre or in a facility.

Why choose DIAL-AN-ANGEL?

At DIAL-AN-ANGEL, we understand that sensitivity, respect and discretion are vitally important factors when providing in-home care, especially when children are involved. DIAL-AN-ANGEL is the trusted name for in-home care in your community. We have the experience, expertise, dedication, and reliability to organise homecare services by Angels with the highest standards of quality and commitment.

We come to you. Our services are available in a range of settings, including your home, assisted living facility, nursing home, hospital or hospice.

During the initial consultation, we will explain our specialised services and develop a personalised care program tailored to meet your specific needs. Your care plan will be overseen by a registered nurse. As your requirements may vary over time, your care plan will be regularly reviewed and updated using our long-established, tailored process called Care8™

DIAL-AN-ANGEL specialises in finding the very best Angels for any situation. All of our Angels are insured to work in your home, experienced, qualified, reference checked, professionally screened and interviewed in person for your protection. Where State laws allow Police clearances and 'Working with Children' Checks are undertaken. We pride ourselves on having one of the most rigorous and professional screening processes in the marketplace today. Our selective recruitment has always reflected Australia's multicultural society. It enables us to provide culturally and linguistically diverse services.