Returns/Exchanges

Returns/Exchanges

Return PoliciesBridal by Leslie V offers refunds and exchanges for all products excluding personalized and customized orders. We aim to please each customer with every transaction. We offer exceptional customer service to answer all of your questions and assist you with your purchase. In the event that you are not satisfied with your purchased item, you may return it for a refund or an exchange (less the shipping fees).ReturnsTo make a return, please follow the guidelines below in order to receive the benefits of our return policy:1. Obtain a “Return Authorization Number:” Within 14 days of receiving your order, info@BridalbyLeslieV.com must be contacted to notify us of your intent to return your order. We will provide a “Return Authorization Number” within 1-2 business days, which is required for all returns in order to receive our return policy benefits.2. Shipping: Returned shipments must be received within 15 business days after receiving your “Return Authorization Number.” The customer shall be responsible for return shipping fees. Your “Return Authorization Number” should be clearly printed on the package insert.3. Secure Packaging: Please be sure to ship returns in original boxes or packages including inside protective wrapping. Items returned in padded envelopes are not eligible for our return benefits due to the fragile nature of our products and the lack of protection that padded envelopes provide them.4. Brand New Condition: Returned item(s) must be in brand new condition and not modified or altered in any way. Items must not be worn, soiled, or damaged and must be shipped prior to your wedding date.5. < “Returns can be shipped to:”

Bridal by Leslie V/Re

PO Box 1582,

Mt. Juliet, TN 37121,

United States

There are no restocking fees.ExchangesIf you would like an exchange, please follow the guidelines below in order to receive the benefits of our exchange policy.1. Obtain an “Exchange Authorization Number:” Please contact info@BridalbyLeslieV.com to notify us of your intent to make an exchange within 14 days of receiving your order. We will provide you with an “Exchange Authorization Number” within 1-2 business days.2. Shipping: The customer shall be responsible for return shipping fees. Your “Exchange Authorization Number” should be clearly printed on the package insert page insideof your box.3. Secure Packaging: Please be sure to ship your item(s) in original boxes or packages including inside protective wrapping. Items returned in padded envelopes are not eligible for our exchange benefits due to the fragile nature of our products and the lack of protection that padded envelopes provide them.4. Brand New Condition: Returned item(s) must be in brand new condition and not modified or altered in any way. Items must not be worn, soiled, or damaged and must be shipped prior to your wedding date.5. “Returned items for exchange can be shipped to:”

BLV/Exchange

PO Box 1582,

Mount Juliet, TN 37121,

United States

Please Note:Exchange Turn Around Time: The item requested for an exchange will not be shipped until the first, original item(s) have been received by Bridal by Leslie V. If you need the exchanged item before we receive your original purchase, we will need to charge you the full amount for the new item; then, after we receive the original item we will issue a credit for your original purchase.