Accessible away travel update

16 January 2015

rovers.co.uk

We would like to take this opportunity to express our sincere appreciation to you for your support of our away travel service wheelchair accessible coach.

Securing this vehicle was extremely important to us to ensure our supporters who are wheelchair users were able to travel to the away games and enjoy the same standard of service and comfort together with everyone else, and we are pleased that the service is proving popular.

The coach can accommodate several wheelchair passengers; those who transfer to standard coach seats and those who remain in the chair for travelling.

In order to do this some of the standard seats need to be removed. For the benefit of all those wishing to travel and to maximise the sale of seats on the coach it is necessary to know before the tickets for away games go on sale how many seats need to be removed.

Advance booking system and away match tickets

Away tickets and travel usually go on sale three weeks prior to the fixture. To guarantee a place on the coach you can take advantage of our advance booking system for wheelchair passengers and notify us of your intention to travel to any fixture providing you inform us more than 3 weeks before they go on sale. Then on the first day of sale you will either need to make your payment or alternatively if we hold your card details your payment will be processed.

Please note, in line with all other travel bookings, tickets cannot be reserved for payment at a later date under any circumstances.

It is important to note that match tickets are subject to availability and the number varies from Club to Club. Please be reminded that match tickets for wheelchair users are for those people who are not able to transfer to a stand seat. Wheelchair users who are able to transfer should purchase ambulant match tickets and request an appropriate seating area e.g. front row, no steps etc.

Just so you know...

If you are travelling with a carer, the name of the carer is required for the passenger list. We appreciate this may change between booking and travelling so if this does happen please let the coach steward know your carer’s name.

The pick-up point for departure for passengers needing to use the lift to access the coach is the Darwen End, Ewood Park only.

If you require the lift to board the vehicle, please arrive 15 minutes prior to departure time to enable the coach to leave on time.