I have used Fields for service on my last Jeep and was never disappointed. They never made ridiculous excuses for issues and always provided a nice in house loaner. The previous dealer I mentioned makes you get picked up by a rep from Enterprise rental. Then they drive you back to their office where you get nickel and dimed on a mid sized car, insurance, etc. It's not only inconvenient but completely unprofessional IMO. I also have to swallow my verbal bashing when I'm told EVERY TIME I go there that the car wash is down.

I have to say I worked for the Wickstroms many years ago and when Dick Wickstrom ran the place it was a first class dealership,since his sons took over I think Terry was one, I have heard nothing but nasty things and after reading this it just confirms it. Living in Chicago my entire life there were many good dealerships and many bad stealerships but at least there was plenty to choose from. I hope your issues get resolved and you continue to not experience any more issues.