Consumer Protection

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The Office of the Attorney General is pleased to provide summary tips and resources for consumers and businesses alike on many of West Virginia's consumer protection laws. This page is designed to be a one-stop resource for information about how consumers can protect themselves, where to go for help from the Office's Consumer Protection Division, and how to avoid the latest scams.

Consumer Complaint Forms

Consumers who believe that they have been the victim of unlawful practices in the purchases of goods and services are first encouraged to fill out the appropriate form and return it to the West Virginia Attorney General's Consumer Protection Division.

We offer consumers three options for submitting complaints.

Option 1: Download and print the forms, fill it out by hand, and mail it (with any copies of documents related to the complaint) to: Office of the Attorney General, Consumer Protection Division, PO Box 1789, Charleston, WV 25326-1789.

Option 2: Download and fill out the appropriate PDF form, and e-mail the form and any additional documents related to the complaint in PDF format to complaint@wvago.gov. (25MB limit on attachments)

Option 3: Fill out an online version of the General Consumer Complaint form here.

If you have questions or need assistance filling out any of these forms, please contact our Consumer Protection Hotline at 1-800-368-8808. Clicking the links below will download a PDF of the form in a separate tab.

31 days after you register, if you are still receiving unwanted calls, you may file a report to the Federal Trade Commission online or by calling 1-877-382-4357.

Consumer Protection Brochures

The goal of these materials is to help explain areas of our state law in an understandable manner. Constituents seeking additional information on these or any other consumer protection related topics are encouraged to contact our Consumer Protection Hotline at 1-800-368-8808. Clicking on the image below will open the brochure in a new window.