SAP S/4HANA is the next generation ERP system from SAP that is replacing SAP ECC, which will be out of support by 2025. The question many of NTT DATA’s clients are asking is if SAP S/4HANA has matured enough to provide sufficient value to justify the move to SAP S/4HANA or if they should wait. In this webinar, Sebastian Gueler, VP, SAP Value Engineering, will highlight some of the value proposition of SAP S/4HANA 1809 as well as guidelines for how to develop a SAP S/4HANA roadmap including the identification of a business case and ultimately what signs to look out for to decide if it is the right time to move to SAP S/4HANA.

Sebastian Gueler is a Vice President in the SAP Go-to-market group for NTT DATA. Sebastian has over 25 years of SAP experience having worked in Germany, South Africa, Australia, China, Mexico and the US, helping customers globally across various industries with their digital transformation journey.

SAP S/4HANA is the next generation ERP system from SAP that is replacing SAP ECC, which will be out of support by 2025. The question many of NTT DATA’s clients are asking is if SAP S/4HANA has matured enough to provide sufficient value to justify the move to SAP S/4HANA or if they should wait. In this webinar, Sebastian Gueler, VP, SAP Value Engineering, will highlight some of the value proposition of SAP S/4HANA 1809 as well as guidelines for how to develop a SAP S/4HANA roadmap including the identification of a business case and ultimately what signs to look out for to decide if it is the right time to move to SAP S/4HANA.

Sebastian Gueler is a Vice President in the SAP Go-to-market group for NTT DATA. Sebastian has over 25 years of SAP experience having worked in Germany, South Africa, Australia, China, Mexico and the US, helping customers globally across various industries with their digital transformation journey.

Join this live panel streamed from Money20/20 Vegas where our speakers will discuss:
-Banking transformation: Opportunities and challenges
-Data management and APIs: Best practices for collection, aggregation, and analysis
-Lessons learned from Open Banking
-Using data to improve the customer experience
-Amazon, Facebook, Google: The future of banking?

Today, 27% of consumers are willing to share personal data for more financial guidance and a more personalized digital customer experience. Of those consumers, more than 60% are willing to share data from their Uber, OpenTable and Facebook accounts; online/in-store retail purchases; and frequent flyer programs, etc.

This webinar will dive into the findings of NTT DATA Services’ national research study entitled, “Digital CX in 2020: Cracking the Code on Data,” with customer experience expert, Lisa Woodley.

Join NTT DATA Services to learn how you can use a CRM system to move beyond a transactional and policy-centric organizational strategy towards making the one-on-one emotional and rational connections necessary for engagement.

We will share our best practice strategies on how other health plans and other industries have aligned their CRM vision to their corporate customer engagement strategies for successful customer acquisition and retention results.

This session will challenge you to:

• Learn: Using the current demographic data from enrollment, member provided data through member completed surveys and health risk assessments, call center interactions, claims information and wearable device integrations.

• Listen: Using analytics and AI to capture, measure, analyze and evaluate the quality of outcomes of each customers experience throughout all interactions including social media, website and mobile device interactions.

• Engage: How to integrate a dynamic CMS tool, integrate virtual agents and interactive guides to enable even smarter customer service and a personalized customer experience.

Gone are the days of multi-year application projects with the promise of vague business transformation. Join us as we unveil the next-generation of application services that are built for the speed of today’s digital enterprise.

Mangesh as a pratitioner working with multiple customers, talks about the initiatives being undertaken, the types of tools, process fits and assessments depending on where customers are at on their RPA Journey.
To request attendance to the Event on the 28th September register here: http://bit.ly/2wKdNlL

Arnaud Lagarde Strategic Account Manager, Automation Anywhere describes the content to be covered in the upcoming automation event on the 28th September at the CBR Dining Club with NTT DATA Services,relationship with man and machine,where companies are automating and the adjustments companies are making with software robots taking on the human tasks.
Interested in Attending the event on the 28th September - visit http://bit.ly/2wKdNlL

CBR and NTT DATA Services Are hosting a dinner on the 28th September at the Ivy Restaurant in London.To bring RPA, IoT and AI to life, NTT Data is assembling a panel of experts including speakers from Banks and Insurance companies, AXA and AIG.
This industry gathering is designed to address the Automation Conundrum. Discuss these techniques and present practical examples of how they are being applied in today’s digital environment. Attendees included senior leaders from Zurich Insurance, HSBC, Deutsche Bank, RSA and Experian to name but a few. To request attendance register here: http://bit.ly/2wKdNlL

See how market leaders rank and what you can do to quantify the customer experience.

Discussion Topics:
• What traditional customer experience (CX) measurements miss
• A quantitative way to evaluate friction within the customer’s experience
• Detailed findings from Consumer Packaged Goods and Retail studies
• Best practices to apply to your business

We all recognize bad customer experiences in the moment (think long hold times, non-mobile websites and repetitive questions), but can you quantify these experiences and tie them back to business measures? This webinar will cover a unique approach for identifying, quantifying and mitigating the experiences of your customers, partners and employees – the Customer Friction Factor service.

We’ll share the results of a recent Customer Friction Factor study on 15 leading Consumer Packaged Goods (CPG) organizations and discuss how online retailers measured up as well. Gain insight on common causes of customer friction and learn best practices to apply to your own business.