I recently spent a weekend at the hospital passing a gallstone. Without a doubt, it was one of the most painful experiences of my life. For awhile it was pretty stuck, and I was sure that the only way to alleviate my pain would be to undergo surgery. Fortunately, while I was waiting to be … Continue reading Workaholic or Just Have a Good Work Ethic ?

Click here to view this email in your browser. Are You Conversationally Intelligent?: New Webinar on June 15 Hi David As an administrative assistant, dealing with multiple individuals with differing priorities, knowing how to quickly build rapport becomes a powerful asset. Many people unknowingly trigger emotional reactions in others by how they speak. … Continue reading Are You Conversationally Intelligent? – New Webinar – June 15

It’s great to work with someone who makes you feel important. Someone who remembers your name, and maybe that you have a dog named Brownie or that you recently took a vacation to Florida. When you work with someone like that, the time seems to fly and you look forward to working with them again. … Continue reading The way you make me feel…

Remember the game, Telephone, that we played as kids? One person would whisper a message to the person beside them, and they would whisper it along to the person beside them. When the message reached the end of the line and the last person shared aloud what the message was, it was never the same … Continue reading Minute taking does not have to be difficult

It feels like a just a few years ago that it was my turn to enter kindergarten. Mrs. MacIntosh was my teacher and hero, and Mrs. MacDonald kept me safe on the bus ride to and from school. I still remember how nervous I was. Back then, I remember thinking that time moved very slowly—that … Continue reading We’ve all got a lot to learn

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