Individual Ethics Scenario Jerry McCall office assistant

Medical Ethics ScenarioNameClassDateProfessorMedical Ethics Scenario An office assistant at a doctor's office is responsible for completing operational type duties and supporting the medical staff through various administrative duties. The office assistant conducts personnel duties such as file and organizes patient files and answer the phone in order to schedule doctor's appointments and provide information to patients. Another role of the office assistant in a doctor's office is to answer phones, take messages, and operate computer systems and office machinery. Medical personnel are individuals that have been specially trained to provide patients with quality healthcare while the office assistant provide support to the medical staff without actually providing healthcare to the patient. When an office assistant receives a request from a patient they are required to direct the patient to a qualified health care member. The office assistant, in this case Jerry, is not qualified to answer any medical questions or to supply a patient with prescriptions for medication. The office assistant can provide the patient with quality customer service but all medically related issues or questions should be directed to the medical staff. An office assistant does not have the proper training or experience to answer medical related questions or to give medical advice to a patient. Jerry should direct the patient to the hospital or attempt to contact th