"The support we have received from Vanilla has always been excellent"

Support on-demand

Wolf Minerals, based near Plymouth in Devon, have been working with the company for two years on an ‘on demand’ basis.

“The flexible nature of our working with Vanilla is important to us,” said Mike Wayda, from Wolf Minerals.

“We rely on Vanilla for help and support if and when we need it,” he added.

Wolf Minerals is an ASX and AIM listed specialty metals producer based at Drakelands, a major global tungsten mine ten kilometres from Plymouth.

The Drakelands Mine has one of the Western world’s largest tungsten and tin resources, and provides a secure supply of tungsten for a global customer base.

The tungsten produced by Wolf is critical to a range of industrial, mining and agricultural applications and key uses are in cemented carbides, steel alloys, metal products, lighting, drill bits and jewellery.

“Vanilla support us for all things IFS, specifically procurement, financials, HR and maintenance,” explained Mike.

“They’ve even been here on site to help us, and I know they’re going to be visiting here again soon – sometimes you need to do things face to face, in-person, and that’s not a problem with Vanilla.”

Mike had particular praise for Vanilla Solution’s Head of Support Claire Valentine: “We talk to a few people at Vanilla who’ve always been knowledgeable, helpful and really good to deal with, but Claire has been a huge help to me personally and the company,” he said.

Another reason why Wolf Minerals continue to use Vanilla Solutions is that the support is UK-based: “That is a definite advantage – there are no issues about time zones, language or culture, it’s just easier,” Mike explained.

Various support options are available. As well as the on-demand service that Wolf uses, Vanilla Solutions offers a subscription-based option with a monthly fee.

Success Stories

“Vanilla know IFS inside out and the speed at which they work is impressive, but they’re also determined and tenacious and obviously communicate internally very well; they always know what someone else from the company has told us. The support we have received from Vanilla has always been excellent. We always get quality, quick responses and solutions. Whatever problem we’ve faced, they get back to you rapidly, via a phone call, Skype or email."