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Connect Your Store

If you just started your ShipStation trial, the Onboard screen will prompt you to connect a selling channel.

Connecting a store is the most common way to get orders into ShipStation so you can create labels for them. However, you can manually create orders in ShipStation without connecting a store, and you can use the ShipStation Rate Calculator to create a label without an order. If you do not need to connect a store at this time, skip ahead to the Connect a Shipping Carrier section.

To connect your store so you can import orders:

Click Connect a Channel.

Select the store platform you want to connect from the list.

Type the store platform name into the search bar to filter which options you see.

Follow the on screen instructions to connect your store.

Store Connection Steps

The specific steps to connect your store will vary from selling channel to selling channel. For more information on a specific store connection process, go to Integrations Help and click on your selling channel name.

You may continue to add selling channels in the Onboard screen, or move on to the next step. You can always add more selling channels later by going to Settings > Selling Channels > Store Setup.

A selling channel is the platform through which you sell your products.

In ShipStation, this term refers to either a shopping cart (like Shopify) or marketplace (like Amazon) that you connect to ShipStation, either through a direct integration, custom store, or via ShipStation's API. Often, the term "store" and "selling channel" are used interchangeably in our help articles.

Connect a Shipping Carrier

If you just started your ShipStation trial, the Welcome screen will prompt you to set up a shipping carrier.

Click Set up a carrier.

Choose the carrier you want to add.

Follow the on screen instructions to add your carrier account.

Note

The specific steps and information necessary to connect your account will vary from carrier to carrier. For more information on a specific carrier process and requirement, go to Integrations Help and click on your carrier's name.

You may continue to add carrier accounts in the Welcome screen, or move on to the next step. You can always add more carriers later by going to Settings > Shipping > Carriers & Fulfillment.

Set Label Layout

Tell ShipStation whether you print labels to a thermal label printer or to a standard desktop printer.

All labels created in ShipStation are 4" × 6" labels, similar to 100mm x 150mm or A5, suitable for thermal label printers. If you use an inkjet or laser printer to print multiple labels on a standard A4 sheet, ShipStation adjusts the label orientation 90 degrees to print two labels horizontally.

The Welcome screen prompts you to select a label layout:

Click Select a Label Layout.

Select the format that matches the type of printer you use, and whether to print labels only or to print labels and packing slips together.

Choose one of the 4" x 6" options if you use a thermal label printer, like a DYMO or Zebra.

Choose one of the 8.5" x 11" options if you use an inkjet or laser printer.

Click Save Settings.

Label Formats with Packing Slips

When selecting a format that includes a packing slip, your label and packing slip will always print together when printing a label. You can still print packing slips separately, but the packing slip format is determined by the label document options. You will not be able to set a unique packing slip format for printing individual packing slips.

You can change your label layout at any time in Settings > Printing > Printing Setup > Label Document Options.

A selling channel is the platform through which you sell your products.

In ShipStation, this term refers to either a shopping cart (like Shopify) or marketplace (like Amazon) that you connect to ShipStation, either through a direct integration, custom store, or via ShipStation's API. Often, the term "store" and "selling channel" are used interchangeably in our help articles.

A selling channel is the platform through which you sell your products.

In ShipStation, this term refers to either a shopping cart (like Shopify) or marketplace (like Amazon) that you connect to ShipStation, either through a direct integration, custom store, or via ShipStation's API. Often, the term "store" and "selling channel" are used interchangeably in our help articles.