JOB DESCRIPTION

Position Title
Field Service Engineer III (PT)

Auto req ID
9946BR

Business Unit Name
Particle Therapy

Location-State
Ohio

Location-City
Cincinnati

Job Type
Full-Time

Job Description
POSITION SUMMARY and CORE RESPONSIBILITIES
Provides highly visible customer support through the performance of on-site installation of proton therapy equipment and ancillary devices, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Installs and upgrades a wide range of complex and advanced company products according to technical documentation and company guidelines to ensure that customer s equipment operates efficiently. Demonstrates to customer equipment operation and specification according to Customer Acceptance Procedure (CAP). Instructs customers in operation and basic maintenance of VMS products. Requires no direct supervision. May coordinate and review the activities of a small group of Installation Representatives. May coordinate other expert company resources required to assist in performing the installation or upgrade activities.

EEO Policy
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability.