Over 181 reviews forHolly Hill Pet Groomers from people just like you.

D

"I do not relish writing bad reviews, this is one of 2 that I've written in my lifetime.
My dogs look and smell awesome. The groomer even made the trip here" ...More in the snow. I just assumed they wouldn't be coming but I should have called to say that it would be more than fine to come another day but she showed up regardless.
The main (and substantial) issue is the pricing structure is not forth coming. I was given a tentative quote but was told that the price would depend on the dogs particular cut. I'm fine with that. What is not ok is ommiting any mention of the "fees" associated. I was charged an extra $24 and then a fuel charge of $4.39 over and above the quoted groom charges.
To make matters worse, the gentleman on the phone when I called to let them know their error was dismissive and rude. He also explained to me that the owner herself, was the one who gave me the quote. That owner should know she lost herself a customer today and I hope she is embarassed. That's no way to run a service based business. No apologies were offered by the way.

-Brooke M.

B

"I took my 2 XL dogs here a few times. They always looked fantastic. She does grooming for shows, so she definitely knows what she is doing by breed.
First problem" ...More I had was I'd drop them off first thing in the morning and they were always the last ones to be done at the end of the day.
The last time I took my dogs here, my 120

was matted. She spent a lot of time getting him cleaned up. The problem was her determination made him hate the brush

Complaint Resolution

Local Articles in Holly Hill

Animal grooming is a regular part of pet ownership that you should budget for before adopting a pet. You can do this yourself at home or hire professional animal groomers in your area with storefront locations or mobile grooming services. Groomers typically base their fees on the breed, hair length and size of your pet. Mobile services may cost more, but take less time.

Trying to find a reliable dog, or cat, groomer? Should you choose a storefront or mobile company? And how do mobile pet grooming prices compare? Find out here.

Pet Grooming reviews in Holly Hill

A

Rating

“

My dog groomer is

. He's a poodle, he needs a lot of grooming. I have been using him since he was born so a little bit over three years. They're punctual, thorough, cordial and

does a great job.”

- Marcia M.

A

Rating

“

We have used their services for about five years. They have nice gravel runs for the dogs. Their rooms are temperature controlled. They monitor the dogs and even have cameras all over the property. She spends all of her time outside barking at all the dogs. Because she will get dirty, we can call them before we arrive for pick up and they will bathe ...More her so that she is clean and ready to go home. Their costs are much more affordable than the other kennels. I have been very pleased with their services.”

- Keith W.

A

Rating

“

She is wonderful. I use her a lot for my dos. She is a pet professional as well as a K9 who helped train out dog to become such a loving family dog. I highly recommend her. She spends a lot of time with the dogs. I like that she trains us, as the owners, before she trains the dogs. it helps us be apart of things and helped break our adopted dog from ...More his bad behavior. She also does full lifetime training sessions and anyone to go to help reinforce continuance training.”

- Lynne K.

A

Rating

“

She told me when to bring the cat in so that there’d be no dogs in the room. She did a beautiful job. I like that you get a $50 discount the first time you bring your pet in.”

- patricia P.

A

Rating

“

has a long history with DDL, both grooming, overnight boarding and play care. She has been going to the vet next door, Dr.

, for about 5 or 6 years, and always stays at the

location. My husband and I took a 5 day trip to Palm Springs to rest up prior to his knee replacement surgery, ...More left

at DDL, and thought all was well.

has been on a special fat restricted diet for abut 3 years, I cook for her and we freeze her meals, and DDL thaws them, gives her her various supplements etc., and usually all goes well, but this time something triggered the worst bout of pancreatitis starting Tuesday night.
They always have staff awake all night long watching the dogs, just incase something goes wrong; staff with medical training, and they spotted

's bloody diarrhea right away. They told the vet's office that it was so bad it looked like a crime scene. Cleaned her up, comforted her. apparently she was vomiting too. They couldn't reach me but took her to Dr.

who put her on an IV, ran tests, gave her meds, and also tried to reach me. Wednesday, Thursday and Friday she spent days in Dr.

's hospital as they tried to get control of the diarrhea and vomitting, to bring

's fever down and turn this around, and each evening when the vet's office closed she went a few steps back to DDL where they gave her the meds as the vet directed, cleaned her up, fed her a special food, and comforted her. They had one staff member watching her all night.
We did get in touch on Thursday and were finally able to get back on Friday night and take

home, much improved, on Saturday.

is almost her old self now, though she will be on a no fat diet for the next few weeks. She weighed 83 lbs when we left and 73 lbs when we returned 6 days later, which just shows how very sick she was. Everyone involved in caring for

, the staff of Urban Vet as well as of DDL set the highest possible standard.

and I will always be deeply appreciative.

”

- Lisa W.

F

Rating

“

The groomings were performed by

when she owned the Pet Set. There were two instances and I am not really sure about the dates. Here they are:
She had my dog on the table in the noose and decided to go to the bathroom.
While she was gone, he stepped off the table and hung himself. When she got back she found he had ...More stopped breathing. Fortunately there was a vet next door who gave him epinephrine to get his heart started again. She called me and told me he had had a heart attack, which was not true. I found this out later from a former employee who had witnessed part of this situation.

never took responsibility and didn't even pay for the medication to bring my dog back to life (the vet billed me). For years, thinking my dog had a bad heart, I had been taking him to a cardiac specialist for checkups at about $300 a time. Finally, the doctor told me he didn't think the dog had a bad heart at all.
Another instance was with my cat. She shaved my Persian and I came to pick her up with a bloody coat. She had shaved a great deal of skin off her back.
After this,

sold her business and went to work for

. If

is still working there as a groomer I warn you to keep her away from your dog. I am not exactly sure of the date when this happened, but that doesn't really matter. If

is working at Lexi, you need to keep your animal away from her.”

- LESLIEANN B.

A

Rating

“

Took care of my dog: Food, water, and let outside for bathroom breaks. Communication was great. I told them that

probably wouldn't eat the first night and that she'd get over her being alone and would eat the next day. The guy text'd me to tell me she didn't eat(day 1) and seemed genuinely worried and then ...More text'd me the next day to let me know that she had emptied her food bowl.
These people are animal people. Would recommend.”

- Joseph T.

A

Rating

“

Even better than I expected!

really listened to how I wanted my dog's grooming to look - for example a round-shape trim for her face, and neat ears, etc.
Communications and setting the appointment went smoothly.
It was apparent that

has a special way with dogs, mine was very comfortable with him right away”