Emergency Assistance in Madrid

KEEP the following numbers handy in the event that you need emergency assistance.

European SOS – 112

Ambulance / Medical Service – 061

Civil Guard – 062

Fire Service – 080

National Police – 091

Local Police – 092

The emergency number 112 is Europe’s counterpart of U.S.’ and Canada’s 911.

Most mobile phones have preprogrammed 112 emergency number which can be used even if the phone is locked or out of coverage area.

It can be used for life-threatening emergencies such as medical services, fire, and crimes.

In times of emergency, it is essential to have the presence of mind to mention (1) your location or where the emergency is needed, (2) your name and contact number, in case you get disconnected, (3) the type of emergency, (4) deadly weapons, if any.

Emergency numbers can be made from any fixed phone, payphone or mobile phone. Calls are free.

Police Assistance to Tourists and Visitors

The Municipal Police has established an agency dedicated to assist the visitors and tourists in Madrid.

Complaints can be made either in person or by telephone (902 102 112) for the following criminal offenses:
1. Theft and robbery (with force) of and inside the vehicle, of documents and/or personal effects, inside the home or establishments.
2. Robbery with violence (snatching)
3. Missing/lost of documents and/or personal effects
4. Swindling
5. Damages / Injuries
6. Recovery of vehicles, of documents and/or personal effects

The following are the addresses of police stations within Madrid where complaints can be filed/reported: