ISO/IEC 20000 Audits

Since the introduction in 2005 of the ISO/IEC 20000 standard for service management, the service provider industry was given a measuring stick it could “live up to”. Nearly 1000 organizations worldwide have an effective service management system in place that is certified and compliant with the ISO/IEC 20000 requirements. Customers of these certified service providers are enjoying a steady improvement in the quality of the services provided to them.

INTERPROM’s Master-level certified ISO/IEC 20000 auditors have been instrumental in preparing dozens of companies and organizations for ISO/IEC 20000 audits in support of becoming ISO/IEC 20000 certified.

Assessment

A common first step in your endeavor of meeting the requirements of the ISO 20000 standard is an ISO 20000 assessment or ISO 20000 gap analysis by INTERPROM. It is the preferable service to prioritize and decide on your next iteration of process and service improvement initiatives.

What can you expect from an ISO 20000 assessment by INTERPROM?

The assessment will be conducted by an ISO 20000 certified auditor with decades of auditing experience

The assessment takes into account every aspect to ensure a successful implementation and certification; besides service and process aspects, also organizational and technology aspects are assessed

The assessment report includes not only the identified strengths, weaknesses, and opportunities it also describes a recommended implementation roadmap with activities, deliverables and responsibilities

Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!

Internal Audits

Conducting internal audits is a requirement of ISO 20000. The standard requires an approach, a plan and a procedure to conduct these audits. INTERPROM’s certified ISO 20000 auditors conduct audits in compliance with ISO 19011 and ISO/IEC 17021 requirements.

What can you expect from ISO 20000 auditing services by INTERPROM?

The internal audits will be conducted in full compliance with the standard; you will not fail the certification audit, the surveillance audit or the recertification audit due to not meeting the internal audit requirements

Our internal auditors can also assist you with implementing the requirements involving internal audits; you will end up with compliant documents and records that meet the requirements of the standard

Our internal auditors can act as observers during internal and external audits; in doing so you are ensured that the outcomes and the results of such audits are in full compliance with the standard. A bonus of this option is the confidence levels that are boosted of the interviewees.

Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!

External Audits

INTERPROM is not a Registered Certification Body (RCB) that is accredited to conduct external certification audits. However, our certified ISO/IEC 20000 auditors fully prepare you and your internal auditors for such certification, surveillance and recertification audit. And is such a way that we pride ourselves in having a 100% success-rate in getting our customers through such audit.

What can you expect from ISO 20000 auditing services by INTERPROM?

Our internal auditors can be instrumental in preparing your organization for the next internal or external audit; for example through (remote) review and coaching sessions as well as conducting mock audit interviews

Our internal auditors can act as observers during internal and external audits; in doing so you are ensured that the outcomes and the results of such audits are in full compliance with the standard. A bonus of this option is the confidence levels that are boosted of the interviewees.

Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!

Since the inception of the ISO/IEC 20000 standard, INTERPROM has taken the lead in serving as the “one-stop shop” in leading its customers towards certification. Download our free white paper and learn how your organization can benefit from ISO/IEC 20000.Learn More