User Researcher, Ciara Green, and Service Designer, Kay Dale, carried out observational research at certified company user support centres to better understand how certified companies provide user support to meet user needs.

Joanne Southern, Northumberland County Council's Digital Team Leader, writes a guest post on working with GDS in the #VerifyLocal pilots to transform their concessionary travel passes and residential parking permit services.

The #VerifyLocal pilots moved from its discovery phase to alpha at the end of February 2017. Michael Clark and Linda O'Halloran provide a summary of what local authorities and GDS have achieved so far.

This blog post is an update on the progress of Warwickshire County Council’s Blue Badge pilot and the lessons we’ve learned so far in integrating our first local authority pilot service to GOV.UK Verify in private beta.

Senior Business Analyst Dan Harper and Interim Programme Director Jess McEvoy provide an update on how we're growing GOV.UK Verify. We're working with government services that need less proof of identity from users, to increase the number of services GOV.UK Verify can support.

Alastair Treharne, Head of Identity Standards and Fraud Prevention, attended the Digital 5 summit 2016 in South Korea in November. In this blog post, he provides insight into a workshop he attended on identity assurance.