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TITLE

Global Program Leader, CommOps Learning & Development

COMPANY

Uber

LOCATION

San Francisco, CA, US

Description

About Uber

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

About the Role

As the Global Program Leader, CommOps Learning & Development, you will set strategy for our onboarding, continuous learning, and leadership development programs, our tools, our facilitation strategy, and more. You will work collaboratively with our Regional L&D teams to ensure world-class L&D helps build world-class support.

What You'll Do

Build a strategy to achieve world-class L&D results for CommOps
Create strong, positive working relationships with regional L&D partners and teams
Hire and build a central global team that will support regional L&D teams
Evaluate and develop strategy for tools
Design processes and strategies to support global instructional design for local needs
Administer and optimize our Learning Management Systems
Determine strategies for our onboarding, continuous learning, and leadership development
Build processes & design L&D strategies for new business launches
Build facilitation strategy and train the trainer programs
Oversee relationships and contract with third party providers
Measure and analyze the effectiveness of our L&D programs

What You'll Need

BA/BS/MA degree in Education or relevant area
Minimum 10 years of relevant experience in learning and training, education, or operations
Experience deploying the most up to date technologies and processes and is well-networked in the learning and development field
Proven ability to manage through influence, create buy-in, and work across a global, matrixed function
Ability to understand, devise, integrate and deploy programs and tools to support the organization with the most appropriate benchmark learning and development
Ability to develop and lead complex change strategies across functional, geographic and organizational boundaries
Strong analytical mindset. Makes quick and well thought-out decisions based upon assessing a few key facts
Demonstrated ability to assess, guide and develop high caliber and high potential leaders
Exceptional communications skills; oral, written and presenting to executives
Highly organized, able to work well under pressure, multitask, and deliver multiple priorities
Business savvy, linking priorities and work product to the business strategy and goal

About the Team

Community Operations is pioneering how Uber manages rider and driver partner support around the globe.