Re-print of boarding pass at check-in counter or Kiosk has to be completed before counter closure time.

Check-in window criteria

Class

Category

Check-in *Domestic flights

Check-in International flights

Charge

ClassFirst Class

CategoryAll

Check-in *Domestic flightsN/A

Check-in International flights 48 to 2 hours prior departure

ChargeFree

ClassPremière

CategoryAll

Check-in *Domestic flights48 to 1 hour prior departure

Check-in International flights 48 to 2 hours prior departure

ChargeFree

Economy

CategoryJetPrivilege Platinum / Gold

Check-in *Domestic flights48 to 1 hour prior departure

Check-in International flights 48 to 2 hours prior departure

ChargeFree

CategoryJetPrivilege Gold (For booking in - W, O, H, V class)

Check-in *Domestic flights48 to 12 hour prior departure

Check-in International flights 48 to 12 hours prior departure

ChargePaid

CategoryAll other guests

Check-in *Domestic flights48 to 12 hour prior departure

Check-in International flights 48 to 12 hours prior departure

ChargePaid

CategoryAll guests

Check-in *Domestic flights12 to 1 hour prior departure

Check-in International flights 12 to 2 hours prior departure

ChargeFree

*Domestic flights– Indicates flights within India.

Note : We request all guest(s) to check-in well before counter closure. Guest(s) reporting at the check-in counter(s) after the specified closure timing mentioned below, will be unable to complete their check-in procedure.

Reporting time at the airport

Flights within India: 45 minutes prior to departure.

International flights: 60 minutes prior to departure.

Guests travelling with check-in baggage, must present their bags along with a valid photo ID at the airport check-in counter well in advance of the boarding time.

Amendment to boarding card information on flights from Dubai

In view of the recent amendment by the Dubai Airport authorities, please note that the Gate Number for your flight will not be mentioned on your boarding pass, effective January 24, 2017.

Guests will be required to check the Flight Information Display Screen (FIDS) at Concourse and the terminal building to note the designated Boarding Gate Number for their flight. Guests may check this information within 90 minutes prior to scheduled departure.

Our check-in counters close 75 minutes prior to flight departure. Request all guests to arrive at the check-in counters in advance to ensure a seamless travel experience.

Important notes for International travel

Guests carrying a printed e-Boarding pass would need to exchange the same for a boarding pass issued
at the airport check-in desk. The boarding pass will be reissued only upon verification of the Guest’s travel
documents.

Guest holding a valid Boarding Pass must report to the boarding gate at least 60 minutes prior to
flight departure for verification of their travel documents.

The Check-in process at the airport counters will commence 3 hours prior to flight departure.

For US and Canada, due to Secure Flight requirements, guests will be permitted to Mobile check-in
upto 48 hours prior to flight departure. However, Mobile boarding pass (es) will be generated only within 24 hours prior to
flight departure. In case guests have Mobile checked-in 48 hours prior to flight departure, we request them to revisit our
mobile site or mobile app 24 hours prior to flight departure to generate their e-boarding pass(es).

Baggage drop facility for Mobile check-in

Guest travelling with check-in baggage can visit our bag drop counter for quick bag drop access. Please
click
here to see the list of airports that have the bag drop facility.

Baggage Drop Facility

International Destinations

Abu Dhabi

Bangkok

Colombo

Dammam

Dhaka

Doha

Dubai

Hong Kong

Jeddah

Kathmandu

Kuwait

London

Paris

Riyadh

Sharjah

Singapore

Toronto

Destinations within India

Ahmedabad

Amritsar

Bengaluru

Bhopal

Chandigarh

Chennai

Coimbatore

Delhi

Goa

Hyderabad

Indore

Kochi

Kolkata

Mangalore

Mumbai

Pune

Rajkot

Thiruvananthapuram

Vadodara

For other stations guest can proceed to the check-in counter with their e-Boarding Pass.