European online platform for conflict resolution:Following the European regulation EU 524/2013, the European Commission has set up an interactive website with the aim to help resolve online conflicts between consumers and companies without bringing it before court. You can access this online platform through this link http://ec.europa.eu/consumers/odr/

Conflict resolution:In case we would need a conflict resolution, we are obliged to let the Dutch commission for conflict resolution (Geschillencommissie Zorg Algemeen Postbus 90600, 2509 LP Den Haag, https://www.degeschillencommissie.nl/consumenten/) handle it. This in case the conflict applies to issues related to delivery or sale of medication or medical products.