We Speak, Write and Smile in ALL Languages.

We Speak, Write and Smile in ALL Languages.

We Speak, Write and Smile in ALL Languages.

Frequently Asked Questions About Translation

Common questions and answers about translation services from clients like you...

How do I order a translation from EITX?

The easiest way is to e-mail us the material you need translated. Your document may be in one of the following formats: WORD, WORDPERFECT, PDF or EXCEL. We will acknowledge your request and provide you with a competitive quote generally within the hour.

If you are a corporation and ask us to proceed, we deliver the translation in the prescribed timeframe and you pay within 30 days.

If you are an individual, we request that you pay with e-Transfer or Paypal before we start the translation.

How do I pay for translation services?

If you are a corporation, you may pay within 30 days of invoicing by cheque, by direct deposit into our account, e-Transfer or with Paypal.

If you are an individual, you may pay with e-Transfer or with Paypal. You can also pay cash in person at our office. For individuals we require payment before starting the translation.

If I need personal documents translated, do I have to bring them to your office?

No. You may scan them and e-mail them to us in PDF format. Our Email address is info@eitx.com.

What is the difference between a certified translation and a certified translator?

A certified translation is a translation that bears our stamp, our signature and our embossed seal on all pages. It is often accompanied by a declaration that indicates that our office did the translation, the name of the translator and that the translation is correct in all material respects.

A certified translator is a person who has passed all applicable accreditation exams by provincial or national organizations (e.g. ATIO in Ontario, ATA in the United States).

What is the difference between a certified translation and a notarized translation?

A certified translation is a translation that bears our stamp, our signature and our embossed seal on all pages. It is often accompanied by a declaration that indicates that our office did the translation, the name of the translator and that the translation is correct in all material respects.

A notarized translation takes the process one step further: The translator must appear before a Commissioner of Oath who then apposes his or her seal and signature on the above-mentioned declaration. This declaration, once signed by a Commissioner of Oath, is called an Affidavit.

How do I know that the translation you are delivering to me is a good translation?

Good question because this is the crux of our business. Our obsession is to provide clients with translations that faithfully match the original document, both in content and in tone and deliver them within the required timeframe.

When an order for a translation comes in, we contact our translator(s) who we believe possess the right skills and expertise for the project. We trust our translators and maintain great business relationships with them.

We are proud of our clean record in terms of quality. We have never been taken to court over alleged mistranslations and none of our translations has ever been rejected by a client or complained about.

How quickly can you do a translation?

We strive to translate and deliver to you as quickly as possible, but never to the detriment of quality. If need be, we will put more than one translator on the project. This, however, comes with the challenge that parcelling out too much might affect the homogeneity of the terminology. If given the time, we then prepare a glossary for all translators to use.

Translations into French are usually done the fastest because we have an in-house French translation service. One experienced translator comfortably handles about 2,000 words a day.

Do you translate in all areas?

Yes, from accounting to zoology.

Looking for Additional Translation Resources? We are constantly updating our website to help increase the amount of information available on the website to provide a better experience. If you have any additional questions that are not addressed here, feel free to reach out to us to discuss your exact requirements.