FAQs

Administration

Who can help me with my adoption/membership/merchandise queries?Our friendly UK office team is here to help! Give us a call on 01403 240170 within office hours (Monday to Friday, 9am – 5.00pm) or email info@bornfree.org.uk

What is Born Free’s postal address?The Born Free Foundation, Broadlands Business Campus, Langhurstwood Road, Horsham, West Sussex RH12 4QP, UK

Who do I make donations by cheque payable to? Please make cheques or postal orders payable to the ‘Born Free Foundation’. Thank you!

I live overseas – can I support Born Free?Yes! If you live abroad the extra postage will automatically be added when you join here >

Do you accept Direct Debit?Yes! You can join as a Member, Adopt an Animal or make a regular donation through Direct Debit. Just contact our office and we’ll send you the form you need to complete.

How long does my adoption last?Your adoption will last for one year. After your initial gift pack we will send you an update all about your adopted animal and the project in both Spring and Autumn. We will then contact you when your adoption is due for renewal.

How do I renew my adoption/membership?Your adoption and/or membership will last for one year. During this time we’ll send you either Adoption News updates, or our magazine Wildlife Times. We’ll then contact you with a renewing letter when your adoption and membership is due for renewal.

How do I place an order for merchandise? You can view our wide range of merchandise here online, or call 01403 240170 to find out more. We produce a wide range of Born Free merchandise and wild gifts, perfect to buy for yourself, and ideal for Christmas, birthday and anniversary presents for your family and friends. There are stylish t-shirts for every age, DVD films, mugs, key rings, cuddly toys, jewellery, Christmas cards and every computer games. Every single penny from the proceeds helps us protect wild animals, so how can you resist? Find out more here >.

Where is my merchandise order?Please allow 28 days for delivery of merchandise. If this period has elapsed, please contact our office on 01403 240170 or info@bornfree.org.uk

Can I be a volunteer at Born Free?Yes, there are lots of opportunities here in our UK office at Horsham, and we’d love to welcome you to our team! Find out more >

Can I pay for my membership with Standing Order?Unfortunately this is not possible now, but you can pay a regular quarterly membership fee through Direct Debit. This enables you to break down the costs over a year. To find out more call 01403 240170 or email info@bornfree.org.uk

Do you accept used postage stamps? Yes! This is a great way for us to raise extra money for wildlife. More >