I called about 11:00am in the morning to get restaurant information and make reservations for a party of 25 people and spoke with a manager. I did not get his name, but he was extremely rude, inpatient, and unaccommodating. He said they do not take reservations and they do not give discounts, when I did not mention once that I wanted a discount. He did not care that he was losing business for Red Robin, not to mention losing business for a party of 25 people. I called another restaurant and was taken care of with Great Customer Service and very accommodating to our party?s needs. I do not know how the customer service is as far as eating there, but management customer service is terrible.
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So we had food delivered to our office the other day. My boss asked me what I wanted and I told him I had never eaten at Red Robin before. Wright away I was told how great their burgers were. 6 different people suggested them. So I broke down and got just a basic Hamburger. It was one f the biggest burgers I have ever seen. I didn't even finish my fries. Not bad for 7.00 Well anyway. I can't tell you about the restaurant itself seeing as we ate in the office. However I can say the food was great and the delivery was prompt for an order that size. The prices were reasonable and I didn't need to eat again that night. I would absolutely recommend Red Robin for lunch with some friends.
Pros: Fast friendly service all 15 burgers were made correctly.
Cons: to much food for me.
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