We guarantee that the files will be available to download for thirty days after the date of purchase. You can collect your files immediately after completing the checkout process by following the link to the download area, or you can use the link in the email we send you to access the download area at another time within the 30 day period. However it is possible that at times of very heavy demand or in case of exceptional technical problems you may be requested NOT to collect your file(s) immediately.

Keep trying! If you didn't experience any error messages during download, then your files should be fine, and any playback problems will be to do with your own player. Check the file size on your player, and compare them with the file sizes given on the website. If they match, then the songs have downloaded properly and there is probably a problem with your player. As a last resort, contact
and we will sort it out for you.