IWATSU – Esnatech TOL-IVM

The Esnatech TOL-IVM voice messaging system is an embedded voicemail/automated-attendant call processing system for the Iwatsu ECS IP Media Centre. This system streamlines calls to your business and answers callers with greetings specific to the number dialed, person or department reached or based on the caller ID of the outside caller. Employees can manage voice messages from their phone or computer. Optional unified communications and mobility options are also available for Apple iPhone®, Blackberry®, Windows® Smartphone and Android™ devices.

System-Wide Features

Automated attendant: For customer service, it is essential to ensure incoming calls are handled efficiently and professionally. Greet callers with customized announcements based on incoming line or number dialed. Efficiently direct calls through helpful menu options directed at your clients and potential customers. Any of the 50 Iwatsu TOL-IVM voice mailboxes may be defined as an automated attendant voice menu.

Automatic message forwarding: Mailboxes may be programmed to automatically forward a voice message left at the destination mailbox to other mailboxes and extensions.

Remote call forwarding: Remote call forwarding allows users to direct incoming calls to ring at any remote location. Calls can be forwarded to an answering service, mobile phone or home telephone.

Optional Advanced Mobility (UC) Client Manager Features

Presence management: Using scheduling and filtering information, advanced unified communications enables presence management based on location, availability, and in-office status. Full integration with calendar program such as Microsoft® Outlook® automatically change user availability status based on calendar entries.

UC call manager: This application resides on a user’s PC desktop and displays details of incoming calls to an extension. Screen pops allow users to answer, ignore or redirect ringing calls to another external number or extension.

UC mobile client: Specific applications have been developed for Apple iPhone, Blackberry, Windows Smartphone and Android devices that allow users to dial contacts, set location and availability, see the location and availability status of co-workers in real time, send secure text messages, access call logs and manage messages.