This is a discussion on ANY at 5Dimes MUST READ! WOW within the online poker forums, in the Poker Rooms section; Been playing at 5dimes for a year or two. initially won 75 or so in a freeroll and worked my roll up and made a

ANY at 5Dimes MUST READ! WOW

ANY at 5Dimes MUST READ! WOW

#1

September 16th, 2016, 3:18 AM

NANUNANU

Poker at: Fulltilt

Game: all poker

Posts: 124

ANY at 5Dimes MUST READ! WOW

Been playing at 5dimes for a year or two. initially won 75 or so in a freeroll and worked my roll up and made a few small bitcoin withdraws. After the 5th one or so it was declined and my account was locked. here is the transcript from management. WOW!

5Dimes Chat Support Transcript
General Info
Chat start time Sep 15, 2016 9:29:22 PM EST
Chat end time Sep 15, 2016 9:54:10 PM EST
Duration (actual chatting time) 00:24:47
Operator Tony
Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Gary'
Gary: Greetings, this is Gary from the New Accounts Department. How may I assist you?
Gary: FYI: We have a new chat platform on our website, please delete the cookies and temporary Internet files of all your browsers so you can try it out!
ic35879: hello Gary I requested a bitcoin payout and was rejected and also a mail saying i exploited some bingo freeroll and my account was deleted or something?
ic35879: this is crazy
ic35879: had money on my account and now i can login or anything
ic35879: so in other words theft
Gary: Can you please confirm your account number and password?
ic35879: IC35879 and but account doesnt exist it says
Gary: thanks one moment.
ic35879: i have never experienced anything like this in the 10 years ive been playing online
ic35879: im not happy at all
ic35879: ive made some sprtsbets and played poker thats it never any bingo freeroll...
Gary: One moment.
Gary: Yes it says your account is permanently
Gary: Give me a moment so I can see if upper management can help you out.
ic35879: ya for no reason what soever
ic35879: none
ic35879: just because i asked for a small bitcoin payout
ic35879: that is so crazy
ic35879: i will be reporting site and posting to 2+forums if things dont get resolved
Gary: Please hold.
Gary: I'm going to transfer you to Tony.
ic35879: ty
Gary: You're welcome.
info: Please wait while I transfer the chat to 'Tony'.
info: You are now chatting with 'Tony'
ic35879: hello tony
Tony: greetings
ic35879: my account was locked for some bogus reasons and i truested 5 dimes to be a legit site to play
Tony: a freeroll expert
Tony: i love these types of accounts
ic35879: now im feeling quite betrayed
ic35879: what?
Tony: i really don't care how you "feel"
Tony: or what threats you make
ic35879: i placed like 2nd in one freero
ic35879: and then played multitables
Tony: so you have a choice to make
ic35879: huh? this is very strange
ic35879: what have i done wrong?
Tony: you choose to have me pay you the $140 in your account, in doing so you'll be applied to every negative database there is in this industry regarding your freerolling activities
Tony: OR
Tony: you choose to walk away and not be flagged, and you can continue your freerolling ways at the rest of the shops around the world
ic35879: i dont understand what ur saying?
Tony: then take some time to read it multiple times
Tony: and check back tomorrow
ic35879: no wait
ic35879: im trying to understand what ur accusing me of
Tony: i don't care if you understand
Tony: just make a choice
ic35879: and what i did wrong?
Tony: no rule against anything you did
ic35879: i been playing cards at 5 dimes and i requested a few otcoin payouts
Tony: also no rule that i can't share what type of a player you are with the rest of the world
ic35879: and now im locked out
ic35879: what?
Tony: in sharing my views on you, it basically will blacklist you from playing anywhere
Tony: or at least playing anywhere without making a deposit
Tony: my little way of showing you how much your play here is appreciated
ic35879: thats it?
ic35879: i never made a deposit? so im locked out?
Tony: you have been presented with two options
Tony: lets have a decision here
ic35879: i have 900 dollars on the poker room and 140 in the sportsbook
ic35879: but then it was taken for no reason
ic35879: i still want to play at 5 dimes and if it was a deposit that was needed i would have done that
ic35879: and the way im being treatd is badly
Tony: i'll have to review your account with becky
Tony: as i thought we were talking about $140
Tony: now all of a sudden its $1040
Tony: that changes everything
Tony: check back on saturday for a decision
ic35879: what
Tony: i'm speaking english here
ic35879: this is so unfair
Tony: its all clearly typed
ic35879: yea and this is not a way to treat anyone
ic35879: i did nothing wrong and ur being rude
Tony: i'm a dick
Tony: and i'm good at it
ic35879: i will be posting this to 2+2
Tony: of course you will
ic35879: this is robbbery
Tony: and i'll be posting my thoughts on you in all the industry databases out there
Tony: you'll have the decision on your funds in saturday
ic35879: go ahead
Tony: as the manager who made this decision is off tomorrow
ic35879: what do you mean decision
Tony: your account doesn't work, does it?
ic35879: you guys obviously dont care
Tony: i don't care about you
Tony: never said i did
ic35879: wow this is crazy lol
ic35879: is there any other management there?
Tony: i'm god here
Tony: highest there is on the food chain of the company
Tony: that enough authority for you?
ic35879: lol did 5 dimes get taken over by terrorists?
Tony: anything else to waste my time this evening?
info: Your chat transcript will be sent to jscott0466@yahoo.com at the end of your chat.
ic35879: hang on while a screen shot some more of this and send to myy email
ic35879: lol well it was good playing here ty for stealing my money
Tony: absolutely
Tony: as i said, check back on saturday
Tony: if you are incapable of doing so, then i would check back sunday
Tony: and so forth
ic35879: sure will
Tony: as of this moment you can deal with me only

"Tony: i'm god here
Tony: highest there is on the food chain of the company" - see how his language is different from that of the Gary? Gary, obviously, sticks to the protocol being polite and reserved no matter what the client says. Tonys language is different. He IS a boss of that place so there is no point of expressing dissatisfied customers tone. All those bosses are arrogant and ****y.

#5

September 17th, 2016, 1:27 PM

Melbell

Posts: 464

Well hopefully someone else takes this over, I am would try to email support and see if you get a more reasonable person. I am also quite sure they the can't blackball you from other sites.

#6

September 17th, 2016, 1:56 PM

KGetsPoker

Online Poker at: BO,ACR

Posts: 72

Thanks for posting this, good to shed light on bad sites. Tony got so ridiculous, I couldn't help but chuckle. I would feel like i was being pranked.

#7

September 17th, 2016, 5:44 PM

Melbell

Posts: 464

re: Poker & ANY at 5Dimes MUST READ! WOW

I would like to see a follow up, I have never played at that site.

#8

September 17th, 2016, 6:33 PM

dj11

Online Poker at: WPN

Game: Horse.

Posts: 23,192

Originally Posted by Melbell

I would like to see a follow up, I have never played at that site.

+1

I have never even heard of that site!

#9

September 17th, 2016, 9:49 PM

NANUNANU

Poker at: Fulltilt

Game: all poker

Posts: 124

Well for all that wanted to see the result here it is ? tried to be as nice as possible latest transcript from earlier today : sorry for the stretched out chat , thats just how cut and paste worked it out

you were the only one in the group that did not qualify as what i may have named along the lines of "freerolling scum"

joe 02:37:38 pm

ty tony
ill play some cash tables in your honor 02:38:17 pm

Tony 02:38:41 pm

i apologize for not having all the complete facts at hand when your account was suspended
we have learned from this "project freeroll"

joe 02:39:04 pm

thats OK it was all fixed once u guys looked into it

Tony 02:39:56 pm

and those working on this project now know everything i want in terms of what it takes to make a decision

Tony 02:40:19 pm

well, i have a team on top of freerollers now
and they're learning as they go
i don't want to have to put in a ton of rules on the topic

joe 02:40:49 pm

lets just say thatsa very generous freeroll in my opinion

Tony 02:40:54 pm

it will be clear in the forums where those discuss these types of things, that the easy freeroll ride at 5Dimes is over

joe 02:41:38 pm

again i appreciate what ya did for me
and sorry for my emotion the 1st night but it was a lil justified i guess 02:42:13 pm
poker software cant find me tho

Tony 02:43:06 pm

i'll have the team check on that

joe 02:43:22 pm

ok ill guess it just football bets till im back in

Tony 02:43:35 pm

please keep the chat open
i'll let you know when to try again

joe 02:43:45 pm

cool man

Tony 02:51:38 pm

my staff checked, and your poker was never disabled
what error message are you getting when you try to enter?

joe 02:52:08 pm

Erro! erno 210 Could not find players
player*

Tony 02:52:25 pm

please give me the exact message

joe 02:52:58 pm

"Error! errno: 210 Could not find player
thats what it says to m 02:53:03 pm
in a pink box
yea over and over i tried a few times 02:54:20 pm
desperate to see my ninja avie
id say could probably just make another account for me but i had some rake points built up 02:58:44 pm
well i had my balance in the poker room and now its in my sportsbook thats what makes me think my poker account has dissolved 03:00:54 pm

Tony 03:01:21 pm

all your points were cashed in
and removed from poker

joe 03:01:33 pm

oh ok
click and drag me back in out of the recycle bin? 03:03:35 pm
lol

Tony 03:06:49 pm

poker team is working on this issue
as soon as they have it solved... I'll let you know 03:07:01 pm

#10

September 18th, 2016, 2:40 AM

PackAnotherBowl

Posts: 292

Contact Obama.

#11

September 18th, 2016, 5:04 PM

Melbell

Posts: 464

Glad to see it worked out, but I still haven't seen support ever act that way.

#12

September 18th, 2016, 7:25 PM

Extreme Fishing

Online Poker at: FT & Stars

Game: 7Game

Posts: 834

Unbelievable, get that money out...Fast!

#13

September 19th, 2016, 11:46 PM

legman2

Poker at: PokerStars

Game: NLHE

Posts: 115

So obviously 5 Dimes is owned by Tony and he doesn't have anything to do with the money part at ACR, BCP, ect. ACR poker runs better for me, Less Coolers IMO. The coolers at 5Dimes were really consistent. I don't like WPN or any network available to US except NJ PStars and that's the last place imma about to move.
Freerolling database, lol

#14

September 20th, 2016, 3:30 AM

Chemist

Online Poker at: Pokerstars

Game: holdem

Posts: 1,480

re: Poker & ANY at 5Dimes MUST READ! WOW

Great Follow up.
Tony sounds very different second time around,
perhaps not quite top of the food chain,
perhaps chewed out a little bit by Becky.

#15

September 20th, 2016, 3:50 AM

Zorba

Game: nudetwister

Posts: 34,376

After he said you were blocked accidentally, you should have asked why he spoke and treated you like he did, and also ask for an apology and some form of compensation for the disgusting way he acted, I don't mean monetary compo, a couple of tickets to a tourney you'd like to play, they won't offer it but if you ask they often do it if they can see it was their fault. (by "their fault" I mean all the sites)

#16

September 20th, 2016, 5:39 AM

HAMC81

Online Poker at: Pokerstars

Game: Omaha Hi Lo

Posts: 595

I worked for this piece of shit. Worst person in the world.

#17

September 24th, 2016, 8:12 AM

shinedown.45

Poker at: pokerstars

Game: hold-em

Posts: 5,359

Originally Posted by NANUNANU

Well for all that wanted to see the result here it is ? tried to be as nice as possible latest transcript from earlier today : sorry for the stretched out chat , thats just how cut and paste worked it out

Originally Posted by Chemist

Great Follow up.
Tony sounds very different second time around,
perhaps not quite top of the food chain,
perhaps chewed out a little bit by Becky.

When I first read this I decided to compose a short Email and send it to 5dimes, I had sent it on the 16th, Coincidence?

I’m always looking for a new sports betting site but ran into this: ANY at 5Dimes MUST READ! WOW as I was looking for reviews on your site, could you please visit cardschat and clarify what happened.

I figured if someone from 5dimes had visited Cardschat, word would get to Tony about how many members we have and how many potential customers could see this negative experience and shy away from his site.

#18

September 24th, 2016, 9:56 AM

AtiFCOD

Posts: 3,151

I never heard of this room. It's a shame...
I advise you to play in big/dependable rooms.

All I can say is "wow" and "I sure am glad I never signed up at 5Dimes".

This is truly a great example of the kind of Twenty First Century customer service that sends chills down my spine.

#20

November 11th, 2017, 1:08 AM

playinggameswithu

Online Poker at: ACR,BOL

Game: Holdem

Posts: 2,229

Tony

I had similar interaction when I offered to be a prop player for 103% rakeback. Their poker room is a huge joke anyways. I also hear that they make you go through hell if you win a big amount of money on there.

#21

November 11th, 2017, 1:42 AM

mtl mile end

Poker at: Pokerstars

Game: NLHE

Posts: 2,129

re: Poker & ANY at 5Dimes MUST READ! WOW

Originally Posted by playinggameswithu

I had similar interaction when I offered to be a prop player for 103% rakeback. Their poker room is a huge joke anyways. I also hear that they make you go through hell if you win a big amount of money on there.

Was your interaction with "Tony" the Troll? "I'm a dick" , "I'm a God here" and you are "Freeroll Scum" Tony?

#22

November 11th, 2017, 2:13 AM

Pokerguy6666

Online Poker at: Party Poker

Game: holdem

Posts: 590

Originally Posted by PackAnotherBowl

Contact Obama.

Man, you made me laugh with that one.

#23

November 11th, 2017, 2:16 AM

playinggameswithu

Poker at: ACR,BOL

Game: Holdem

Posts: 2,229

Do not remember.They rejected my offer and offered me flat 70% rakeback which I quickly refused. Their poker room literally has at most 90 person which I thought would doubtless be regulars.

#24

November 11th, 2017, 6:01 PM

bolsoman

Online Poker at: Stars

Game: PLO/NLHE

Posts: 40

Tony IS the boss. And he has always been a dick.

There is a freeroll yes, but it is only for depositing players that are active on the sportsbook or racebook. You can register for the freeroll but you will not get paid if you are a freeroller only.

#25

November 11th, 2017, 6:19 PM

Thenightrain

Poker at: Sky Bet

Game: NLHE

Posts: 313

WTF is this some kind of joke/ prank?? never seen anything like this.

#26

November 11th, 2017, 6:29 PM

bolsoman

Online Poker at: Stars

Game: PLO/NLHE

Posts: 40

Originally Posted by Thenightrain

WTF is this some kind of joke/ prank?? never seen anything like this.

Hey, I still like playing there, you just have to know the "rules"

#27

November 11th, 2017, 6:47 PM

mtl mile end

Poker at: Pokerstars

Game: NLHE

Posts: 2,129

Originally Posted by bolsoman

Tony IS the boss. And he has always been a dick.

There is a freeroll yes, but it is only for depositing players that are active on the sportsbook or racebook. You can register for the freeroll but you will not get paid if you are a freeroller only.

So "Tony" is an actual, singular person? He is the owner or at least manager with dictatorial power?

If so, I guess I have seen behaviour this egregious before from small business people/contractors. By operating behind the face of an internet based enterprise, his tiny operation could pass as something much larger. This illusion is shattered when he acts like this and reveals that it's either a one man show or a corporate giant with a psychopathic hiring policy (as in "we hire psychopaths").

So Tony is a bookie. He works out of his (Mom's) basement and handles customer service like a fourteen year old wannabe gangster - sweet, sign me up.

#28

November 11th, 2017, 11:11 PM

terryk

Online Poker at: Tiddilywinks

Game: holdem

Posts: 4,202

re: Poker & ANY at 5Dimes MUST READ! WOW

Originally Posted by bolsoman

Hey, I still like playing there, you just have to know the "rules"

Problem is `Tony` is the one that makes them,,,,good luck.Wow.

#29

November 13th, 2017, 3:30 PM

gon4iypes

Poker at: ACR

Game: hem

Posts: 301

so glad to have seen this....remind me NEVER to go anywhere near 5dimes

#30

November 13th, 2017, 4:13 PM

Ebsonip

Online Poker at: Poker Stars

Game: Holdem

Posts: 141

Apparently, you will not receive, if I were you would divulge the maximum, this site so that anyone
do not play on it.

#31

November 17th, 2017, 2:47 AM

FARMMARK

Poker at: betonline

Game: Holdem

Posts: 72

After seeing this I wont be playing there. Sure hope BOL doesn't get shut down.

#32

November 18th, 2017, 8:51 PM

Raccoony

Game: NL HOLD'em

Posts: 658

The name of this online poker room says a lot about how they do business.Also I really don't understand why would anyone want to play there.

#33

November 25th, 2017, 7:11 AM

John_3_16

Poker at: IGN ACR BOL

Game: Holdem

Posts: 1,094

A lot of the USA front poker rooms are changing in a very negative way. 5Dimes is completely offline. BOL/SBP have eliminated their popular low end micro games, increased fees and eliminated $300 in freerolls. ACR continues to have glitches that take chips from customers. They tell their customers it is not ACR's problem.

Lot of folks, me included, have had many problems trying to deal with Ignition poker. They stole signup bonuses from me even after I tripled the points for release. They moved the bonus to the casino side and said I had to clear them with casino play.

Proceed with caution folks. These rooms are NOT built on honesty or respect. Greed and theft seem to be their main policies.