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Coronavirus Message from our Emergency Communications Center

April 2, 2020

Our Emergency Communications Center has started receiving an influx of Coronavirus/COVID-19 related calls. We understand that this is a difficult time with confusing and conflicting information being released from multiple sources. However, we need to keep our emergency lines open for emergencies ONLY. Please do not call 9-1-1 to ask questions about Coronavirus/COVID-19 or for clarifications about the Governor's Executive Order. You can find the most up-to-date information on the City of Winchester VA - Local Government Coronavirus webpage: https://www.winchesterva.gov/emergency-manageme…/coronavirus

Because the same dispatchers that take care of emergency calls are also answering calls on the non-emergency line, we kindly ask that you refrain from calling the non-emergency number for COVID-19 related questions as well.

Some frequently asked questions and clarifications:

🔴 You do not need paperwork to prove that you are going to the grocery store or seeking medical care. However, some essential businesses may give their employees paperwork stating that their employees are essential.
🔴 You will not be stopped simply for having out-of-state license plates.
🔴 There is not a curfew.

⚫️ If you are experiencing severe symptoms and are in need of medical attention, it is imperative that you describe your symptoms to the dispatcher and let them know if you think you have been exposed to Coronavirus. That information will help us protect our first responders.

⚫️ If you are experiencing mild symptoms, please do not call 9-1-1. Talk to your doctor before going to the hospital or urgent care.