Add-ons

Unlimited, On-demand Logging

for Immediate Access & Analysis

Log without limits using Logentries’ unique Unlimited Data Technology. Send all of your log data and dynamically route it into the Logentries service or into longer-term storage for on-demand analysis as needed.

Logentries Customer Commitment

Pricing FAQ

How do I sign up?

Get started now with an all-inclusive, free 30-day trial! Or, select one of our plans above. To start a free trial, just type your email and password into the signup form and you’ll be logged into your new account right away. That’s it! You can choose to upgrade at any time, or continue with a Free account forever after your trial ends.

What happens at the end of my trial?

Your account is automatically downgraded to a Free account at the end of the trial. Upgrade to a paid plan at any time for increased monthly data limits and longer retention periods.

What do I get in my free Logentries account?

The free Logentries service was designed to provide a complete set of log management and analytics capabilities for all users. The free service gives you 5 free GB of data, and offers up to 20 additional free GBs of data through the Referral Program. You can submit Referrals directly from your Accounts page within the service. The free account also includes: 7-day retention, no overage fees, visualized search, real-time alerting, custom tagging, unlimited users and Live Tail!

What are the terms of the 30-day money back guarantee?

At Logentries we are confident in the quality of our service and we are passionate about providing you with the best possible service. If you are a new user to our service and you buy a monthly or annual subscription online before your unlimited, free trial expires, we’ll offer you a 30-day money back guarantee. No questions asked. Simply email sales@logentries.com or contact your sales representative directly before the 30-days expires and we’ll refund your credit card.

What does “no overage fees” mean?

If you exceed your monthly plan volume limit, all your log data will continue to be captured, free of charge. We automatically protect you with no overage fees. No unexpected charges. No billing surprises. If you continue to exceed your monthly data limit, we will work with you to switch to a higher plan.

How long are your subscriptions?

We offer standard monthly and annual subscriptions via our website. If you would like a custom agreement please contact our sales team at sales@logentries.com. Subscriptions can be ended at any time. Subscriptions will automatically renew at the end of your subscription term unless you change or cancel your subscription.

How do I get 20 extra free GBs of data?

The Logentries Referral Program offers 5 free GBs of data for each referral, up to 20 free GBs, who signs up for a free account and starts sending log data into the Logentries service. To get started with the Referral Program, log into your account, and follow these simple instructions. If you do not have a Logentries account, create a free account here (in less than 5 minutes!).

How much data can I send to Logentries?

We built Logentries to support all of your logging needs, regardless of size, with support for sending and storing virtually any amount of log data. Our standard subscriptions range from gigabytes (GB) of data per month to terabytes (TB) of data per month. If you need something specific to meet your needs or have any questions, please email sales@logentries.com.

Can I switch plans?

Yes, you can switch between plans at any time. Your new level of service begins immediately.

How do I upgrade?

Simply select one of our plans above or go to your account page to choose a plan and enter your payment details. If you are using the Logentries add-on from a platform provider, you will need to upgrade on the provider’s add-on page.

When does my subscription begin?

Your subscription begins as soon as you sign up for a paid plan. For example, If you sign up on the 8th of the month, you will be billed on the 8th of each subsequent month; your monthly data limit will also reset on the same day. All plans are prepaid for the month.

What does “Retention Period” mean?

The Retention Period is how long your logs will be stored and searchable in the Logentries UI. Our Starter Plans include 14 days of log retention by default; however, customers can choose any retention period they would like with a Custom Plan. Whether you want to retain your logs for days, weeks, or years, we can customize a plan to meet your needs. Also, if you would like to archive your log data to longer-term storage, you can download your logs via our open API; automatically archive your logs using our AWS S3 archiving capabilities; or use the DataHub for dynamic log routing, unlimited AWS S3 archiving and local data backups for additional redundancy. Contact us to learn more or to get started with a custom plan.

How do I cancel the service?

If you are a paying customer and wish to cancel your subscription, please contact support@logentries.com to be switched to a Free plan. Free users can end their service at any time by simply not sending log data to Logentries and deleting any data in their account.

What if I don’t know my monthly log volume?

During your trial, Logentries displays your daily and monthly log volume on your account page. You can use these values to determine which plan works best supports your environment.

Do you offer support?

Yes. Logentries provides support to all of our users. You can enter a support ticket from directly within the app or email us anytime at support@logentries.com.