Customer Support Team Leader

Особенности вакансии

Уровень

Team lead/Руководитель группы

Senior/Старший специалист

Вид занятости

Полная занятость

Район/массив

Соломенский район

Знание языка

Английский язык

We are searching for a talented English speaker to join our Customer Support and Compliance department. Our team is formed of young and talented professionals; their dedication and energy are both appreciated by clients and rewarded by management.

Responsibilities:

Ensuring the proper level of customer support the company provides;

Ensure professional internal and external communication;

Optimize the processes of the department continuously;

Improve teams' efficiency;

Keep health atmosphere in the team;

Motivate and encourage the team;

Meet KPIs expectations;

Develop service procedures, policies and standards;

Handle customer complaints, provide appropriate solutions and alternatives within the time limits;

Control and analyze the performance results;

Requirements:

People management experience (teams, up to 15 subordinates);

Working experience as a customer service manager, retail manager or call-center manager;