Here's the second installment in our series of our "Keeping Customers Cool" series. Read up to learn how to keep clients content and complaints to a minimum. Keep Your Phone in Your Pocket. As smartphones become less and less like cellphones and more like pocket-sized computers, it’s only natural that they’re becoming used more and more in the daily workplace. You've probably seen stylists using their smartphones to snap pictures of their work, schedule future client appointments and even to...

“There was a little girl who a had little curl right in the middle of her forehead. When she was good, she was very good indeed, but when she was bad she was horrid!” -Henry Wadsworth Longfellow [Emphasis added] Like the Longfellow poem above me, so too can a workday at the salon be. Extremely gratifying when things are going well, but an absolute nightmare when they’re not. No fear, you’re a sassy, sophisticated business owner. You’ve got this all...