It works as described. However, there is a possibility of ruining the product if one chooses to lift the receiver by hand instead of using the device w/ earpiece. Specifically, the lifter's...Read complete review

It works as described. However, there is a possibility of ruining the product if one chooses to lift the receiver by hand instead of using the device w/ earpiece. Specifically, the lifter's gears become damaged when the receiver catches the lifter and in effect forces the lifter up at a swift rate. Do this twice, and you've ruined your lifter. To avoid this make sure the lifter is far enough down so that lifting the receiver by hand will not catch the lifter.

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High Failure Rate

We have several hundred of these devices in service. The most frequent problem I have encountered is that the lifter stops picking up the incoming call, failing to sending the 3 alert tones to...Read complete review

We have several hundred of these devices in service. The most frequent problem I have encountered is that the lifter stops picking up the incoming call, failing to sending the 3 alert tones to the headset - a hugh issue to anyone that spends any time away from their immediate work area. To date, the only way to resolve the issue has been to replace the lifter. I question the quality of the built-in microphone circuitry that is supposed to pick up the ringer (installing the external mic does not help).

This contraption is ridiculous to try to use. The only way it will hand the handset up properly is if there is a rubber band around the lifter and that handset, AND THEN, the rubber band has to continuously be adjusted because it slips. If this is what it takes to be wireless, I'll just stay wired...

I have used plantronic products for many years & love not only the products but the customer service that they provide. If I ever need anything I am able to call customer service & they take great care of my needs immediately. Great hours, wonderful help & they are always very courteous. I will always choose Plantronic products over any other in both my business and my home.

This lifter rarely worked when I first purchased it. I had to fiddle with the wires everytime that I wanted it to work, and even that was sporadic. After much frustration, I gave up. I tried to troubleshoot again today. Still does not work. Product does not do its job - lift. Product does not work as stated by Plantronics.

I bought this a couple weeks ago to accompany my wireless headset and I am so glad I did. The lifter is very easy to install and use and works great. This product, along with the wireless headset has saved me from having severe neck strain and allowed me to be a lot more mobile in my workspace. One of the best purchases I've made.

Having some problems hearing the ringtone in my earpiece. And the lifter occasionally hangs up on my calls. Trying to work out these bugs. Other than that, I really like it. It is much smaller and much more convenient than the one I used before.

difficult to adjust (alt least to my Nortel phone) - does not lift and replace uniformly- even on the lowest setting - lift can sometimes completely displace the handsel , and one needs to manually replace it

Easy to use, you basically plug this device into your plantronics headset base, then you click your headset on button to make it work. I have to make close to 40 class a day, so this will save you alot of time with your wireless headset.

Great product if you are always answering phone calls away from your desk. However, if you're like me and spend your day on the phone at your desk, this is a very literal pain to press your ear every time you answer a call. There should be a button on the unit to press to lift the handset. Now I'm looking for a manual lifter from days past to replace it.

It works as described. However, there is a possibility of ruining the product if one chooses to lift the receiver by hand instead of using the device w/ earpiece. Specifically, the lifter's gears become damaged when the receiver catches the lifter and in effect forces the lifter up at a swift rate. Do this twice, and you've ruined your lifter. To avoid this make sure the lifter is far enough down so that lifting the receiver by hand will not catch the lifter.

I have had my HL10 Lifter for at least 6 years now. I work in an office with moderate to heavy call volume and have never, ever had a problem with it. I took it out of the box, aligned my handset, which took 5 to 10 minutes, and was up and running. I've never had an issue with it not lifting the handset or any of the other problems some had stated.

We have several hundred of these devices in service. The most frequent problem I have encountered is that the lifter stops picking up the incoming call, failing to sending the 3 alert tones to the headset - a hugh issue to anyone that spends any time away from their immediate work area. To date, the only way to resolve the issue has been to replace the lifter. I question the quality of the built-in microphone circuitry that is supposed to pick up the ringer (installing the external mic does not help).

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Description:
Harnessing the Power of Digital Voice . Bring
digitally-enhanced audio quality and the comfort of Plantronics headsets to Voice over Internet Protocol (VoIP) softphones with the Plantronics DA60. The DA60 includes a USB-to-headset adapter with digital signal processing (DSP) for ...