Foundational Training for Hospital Care Managers

Our Foundational Training for Hospital Care Managers is a comprehensive series of online courses that provides you or your entire case management team with effective skills and strategies to improve care for complex behavioral and medical patient populations in acute care and clinic settings. This series is ideal for onboarding new employees or ongoing training for all care managers.

Course Descriptions

This online course focuses on the fundamental skills and knowledge that inpatient case managers must master to maximize their effectiveness and achieve optimal patient outcomes. Presented in six engaging modules that can be taken together or separately, the content ranges from key case management concepts and principles of practice, to healthcare management and delivery, legal issues for hospitals, peer support and burnout prevention, and critical thinking that leads to efficient problem-solving.

Our Crisis Intervention and Management course includes three modules that prepare case managers in acute care or clinic settings with the most effective approaches for defusing and managing high-pressure crisis situations that arise between patients and providers, or between team members. Topics include crisis intervention concepts, crisis intervention strategies, and crisis communication. This interactive, online course can be taken in full, or by separate modules.

Relationship Building Across Settings shows care managers how to create collaborative and respectful working relationships with patients, families, and providers to optimize teamwork and patient outcomes. The online course is comprised of four modules, each focusing on an area in which relationships are particularly important: multidisciplinary teams, patient-family caregiver engagement principles, evaluating meaning in communication, and community-healthcare partnerships.

Relationship Building Across Settings course has been pre-approved by the Commission for Case Manager Certification (CCMC) to provide 12 hours continuing education credit to Certified Case Managers (CCMs).

This course builds skills vital to coordinating care for patients and families with chronic illness or complex care needs. It includes in-depth education in advance care planning, palliative care, hospice, and assessing health and literacy, and offers a comprehensive overview on working with diverse populations.

This half-day, in-person training helps care management teams master and utilize best practices for interdisciplinary communication, successful care conferencing, de-escalating crisis situations, and more. Led by an expert instructor, this interactive course requires completion of the two online modules in the Crisis Intervention and Management course. Please call us at 760-750-4006 to discuss how and when to schedule this training at the time and location of your choice.