Group helps bridge digital divide with free tech support

In San Francisco's Tenderloin district, amid liquor stores and boarded-up buildings, a partnership of nonprofits earlier this month sponsored the first "Tenderloin Tech Day." The half-day workshop was open to anyone in the low-income neighborhood with a tech problem. CNET News.com's Kara Tsuboi stopped by and chatted with people about their broken laptops, software-less hard drives, and their first-ever Internet experiences.