Having Problems ??? Not sure where to start?!!

I am not sure where to begin?
About one week ago I just suddenly was not able to access the internet(DSL). One day it was good, next day nada!
Contacted my provider, determined after many things,for example going into safe mode , that it is not my connection with the provider. According to them it is my computer keeping me off!

Their recommendations was to delete all of my security programs such as adaware, spybot, and even my norton which had expired and turn my windows firewall off and see if that makes a difference. Did It and NOOOO it did not make a difference. Now I am afraid that I am really gonna screw it up by trying to figure it out myself.
at the time I had my guest account turned off and only using the administrator account, I have since turned the guest on and when I log on to it I can access the Internet with no problems.
This has been going on for about 1 week.

Now as of yesterday my computer will just turn off with no reason??
I was in the middle of using CloneDVD and with no warning it turned off and restarted on its own??

I have not done any scans , I have deleted them all and with no access to the internet on administrator where it seems that I have the problem I was not sure if by doing them on guest if it would be accurate??

Please help or I am going to have to call in a professional or something.
I feel sure that I have a virus or something bad?
thanks for any help!!

Hello, you probably have some sort of trojan... You absolutly need to download HijackThis, run it and then post your log in here.

You mentioned that you had Spybot, but do you have CCleaner and Ad-Aware Se Personal too? What kind of firewall are you running, if any? I would highly recamend Mcafee, but that's once you get your problem solved.

In the mean time, please download HijackThis for whatever computer you can get online with, and transfer it to the infected one. Then run it, and post your log in your next post. Thanks!

Hey thanks for the help I will do this as soon as I can
Im at work right now / will do as soon as i get home
This is worrying me bad
I did leave a panda scan running this am when I left the house . Do you think that will help?
It had already found quiet a bit of spyware before I left.

ok i tried
only was able to run spybot , which did not find anything
when i try to get on internet to redownload and do the other stuff my computer locks up, cursor won't move can do anything but turn the stupid thing off and start over
Does the first log i posted look bad?

Well, i can't really say, i don't see any malware that i know.
But the system crashing is always a bad sign.
I think your best bet is asking Kotaguy to check your logs, and see if he sees anything, or has some suggestions, tools wise.

Yes
I did a system restore also on Wed, did change anything as far as my internet!

When I am in guest I can go straight to the internet as normal no problems pulls right up, even go to my email!?

On my user name it will pull up a distorted homepage, I can enter an address and navigate but when I try my email it show an error and says it cannot be found. It only locked up on me when I was trying to re-do those things in safe mode.

I have ran spybot , found a few things that it fixed
i ran ad-aware it found a few things and they fixed okay
I am about to give up and let someone else look at it because I m afraid I have messed something up trying to fix my internet?
Do you thing it is my internet setup that is corrupted?
If I uninstall my service(Bellsouth) and reinstall do you think that might help
I seems that it is all revolving around that to me
I can't even pull up their help center anymore?

Could possibly be some corruption in your ISP software. May also be some corruption in your account profile.

Though I don't think its malware related... I would like to rule that out for sure.

Download WinPFind3U.exe to your Desktop and double-click on it to extract the files. It will create a folder named WinPFind3u on your desktop.

[*]Close ALL OTHER PROGRAMS.
[*]Open the WinPFind3u folder and double-click on WinPFind3U.exe to start the program.
[*]Now click the Run Scan button on the toolbar.
[*]The program will be scanning huge amounts of data so depending on your system it could take a long time to complete. Let it run unhindered until it finishes.
[*]When the scan is complete Notepad will open with the report file loaded in it.
[*]Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.

Use the Add Reply button and Copy/Paste the information back here. I will review it when it comes in. If, after posting, the last line is not < End of Report > then the log is too big to fit into a single post and you will need to split it into multiple posts.

The 08 and 016 do need to be fixed and I was going to instruct melanie to fix them... just wanted a deeper look inside her system to rule out anything HijackThis wouldn't normally show. Though HijackThis is a good tool to get a basic look at what is affecting a system... it doesn't enumerate a lot of infection vectors.