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► WHOLESALE INQUIRIES welcome at hello [!at] bathinginluxury.com - sorry, I don't consign or contribute to samplers or blogs at this time. All of my charitable contributions are done through locally-vetted NPOs.

Announcement

► WHOLESALE INQUIRIES welcome at hello [!at] bathinginluxury.com - sorry, I don't consign or contribute to samplers or blogs at this time. All of my charitable contributions are done through locally-vetted NPOs.

►►►►►►PLEASE NOTE --- if you can't see shipping costs, it's because ETSY appears to be running a (intermittent?) test hiding them until items are added to the cart. Sellers were unaware this change was made and this lack of transparency is new (and upsetting imo) - see here (there are more threads)https://www.etsy.com/teams/7720/bugs/discuss/14621249/

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Shop members

www.bathinginluxury.com

Owner, Maker, Designer, Lip Tint-wearing Latte-drinking Californian

On a quest to make the world cleaner. Established & in continuous operation on Etsy since Nov 2005. 60-70F weather wimp. Grumpy before morning latte', chatty afterwards. Perhaps a little droll. Love San Francisco.

Shop policies

Last updated onJanuary 7, 2016

Welcome! My store here has been operating continuously since November 10, 2005!

►►►►►►PLEASE NOTE --- if you can't see shipping costs, it's because ETSY appears to be hiding them -- including COMBINED shipping rate -- until items are added to the cart. This lack of transparency is new (and upsetting imo) - see here for example: https://www.etsy.com/teams/7722/discussions/discuss/15249199/

Payment

►►►►►►PLEASE NOTE --- Etsy has removed the shipping rate/COMBINED shipping rates for my store from visibility in most cases :( If you can't see shipping costs, it's because ETSY appears to be hiding them -- including COMBINED shipping rate -- until items are added to the cart. This lack of transparency is new (and upsetting imo) - see here for example: https://www.etsy.com/teams/7722/discussions/discuss/15249199/
FOR DELIVERY TO SF BAY AREA COUNTIES (SF, Alameda, Co Co, San Mateo, Santa Clara, Monterey, Napa, Sonoma, Marin, Sacramento, Solano) - s/h is capped at a MAXIMUM to $7 (+sales tax) for everything that can fit into a box approximately 8" x 11" x 6." Please contact me IN ADVANCE of ordering at https://www.etsy.com/conversations/new?with_id=8541
to confirm if this option is available to your shipping address if you're not in one of the counties mentioned above specifically.

► CALIFORNIA SALES TAX - 8.75% sales tax for CA shipments will be added to your total during the payment process - regardless of the location of the purchaser, if different. PLEASE enter the correct CA shipping address at PayPal so the sales tax will be calculated automatically. If you submit a non-CA address with your PayPal payment but request shipping to a CA address, your payment will be refunded and I may cancel the Etsy order.

► COMBINED SHIPPING - I will combine shipping (any purchases from any of my accounts: soap,soaps,handmadesoap) to the extent possible to save on shipping costs (most items can be combined in one box or envelope for US / APO/FPO/PR and other "US" destinations) BUT buyer must make ONE combined payment only. Small handling charge applies still --- ► ► ► A flat rate env holds about 6-7 unboxed regular soap bars + a few lip balm tubes or a couple of perfume containers. Other boxed fixed rates are available for larger orders shipped to US addresses.

► OTHER DISCOUNTS - discounts for multiple-item purchases are listed. These listings with discounts reflected already MUST be used to get any discounts. Items purchased separately will be charged the amount shown (except for combined shipping). No other discounting offered, except wholesale with order minimums, re-sale restrictions (no online re-selling), signed statement stating items are for re-sale as received and not for any other use, and submission of business documentation.

► SHIPPING ADDRESS - Item will be shipped to the PayPal address provided with payment ONLY, so please check it conforms with any address you submit via check-out. Orders with incomplete or incorrect addresses submitted e.g. no or improper addressee name, non matching country/address etc may be canceled. Buyer is responsible for any additional postage to resend item that is returned to sender due to rejection at delivery address provided. To add a gift recipient's address to your PayPal account, log into your PP account and add it there under Profile > Addresses .
From 2012, I reserve the right to REVERSE TRANSACTIONS (including payment) where the correct address is not submitted with the order or if the order is otherwise incomplete. If buyer doesn't catch the error before I have already shipped the order, a replacement will be sent ONLY if (1) and the when the original package returns to me AND (2) buyer pays for re-shipment costs (s/h).

► INTERNATIONAL buyers - All prices are in USD. I ship air mail or priority mail. Importation duties or other taxes (e.g. VAT, provincial taxes, etc) may be levied at destination and are not included in purchase price (they are payments you would owe to your government). Shipping cost does not include tracking. ►►►►►►►►►►►►Please don't ask me to commit an US federal offense by marking "gift" or otherwise incorrectly completing the customs form (my obligation to my government). TRANSIT TIMES CAN BE UP TO SEVERAL WEEKS.

►►►►►►►►►Shipments specifically to UNITED KINGDOM (UK) [[[[[ JANUARY 2016 UPDATE - SUSPENDED UNTIL FURTHER NOTICE]]]] - your purchase may be subject to VAT/Customs collection + RM processing fee which currently appears to be £8 IN ADDITION TO the 20% VAT assessed on the imported goods (read info linked below) --- this info as well as the link below is provided as a courtesy and you should contact the appropriate officials/governmental agency to get the official particulars for your country:
http://www.hmrc.gov.uk/customs/post/buying.htm -- the section entitled "Tax on goods bought from a non-EU country" may contain some applicable info.
https://www.gov.uk/importing-and-exporting-by-post/importing-by-post
http://customs.hmrc.gov.uk/channelsPortalWebApp/channelsPortalWebApp.portal?_nfpb=true&_pageLabel=pageLibrary_ShowContent&id=HMCE_CL_000014&propertyType=document#P18_1591
https://www.gov.uk/importing-goods-from-outside-the-eu

►►►►►►►►►►►►►►► Shipments to CANADA [[[[[ JANUARY 2016 UPDATE - SUSPENDED UNTIL FURTHER NOTICE]]]] :
http://www.cbsa-asfc.gc.ca/import/postal-postale/duty-droits-eng.html
Canada customs seems to be SLOW (frozen maple sap probably is faster) to process incoming packages, especially during the holidays. Transit times may be 2-4 weeks at a minimum. I wish I could get around the slugglsh transit time because my mail to UK, Australia, HK and Japan deliver quicker than my packages to e.g. Vancouver :(

Shipping

► As much as possible I reuse CLEAN MATERIALS. A lot of my packing materials are from people receiving wedding gifts directly from stores (yay for registries!) and from my own supply orders. This means I may use clean paper (even label backings, etc) and where I use packing peanuts (not bubble wrap) they are biodegradable/compostable starch or reused (clean) from fragile orders. The cornstarch peanuts may be re-used, added to your compost pile or dissolved with water and washed down the drain. I package to protect your items in transit (this means bubblewrap and/or boxes and/or peanuts and/or paper in most cases), so PLEASE let me know ASAP if you feel like I could've improved on something (*knocking on wood* no complaints yet :) If you prefer I use only virgin (brand new) paper cushioning and/or an outer box (instead of bubble envelope in most cases), let me know, and I will invoice you for the additional costs (usually, the shipping weight goes up, among other things).

► Unless other estimate is quoted in listing, current turnaround time is 1-5 business days (M-F) for US shipments (except APO/FPO) or 2-5 business days (M-F) for all other destinations (including APO/FPO).

► INTERNATIONAL buyers - All prices are in USD. I ship air mail or priority mail. Importation duties or other taxes (e.g. VAT, provincial taxes, etc) may be levied at destination and are not included in purchase price. Please don't ask me to commit an US federal offense by marking "gift." If you'd like tracking capability, shipping must be upgraded to EXPRESS MAIL. If your country is not on the list, it may be due to import restrictions for what I sell, it's nothing personal. Thanks!

► DUTIES & TAXES - (except for California state sales tax added & collected during PayPal payment), these are not included in the purchase price or payment and are buyer's responsibility. For example, importation duties or other local taxes (e.g. VAT, provincial taxes, etc) may be levied at destination and are not included in purchase price. ALL packages will be marked "merchandise" on the customs form. Please don't ask me to commit an US federal offense by marking "gift" or less than actual price. Thanks!

► SHIPPING TO U.S. addresses: In most instances, orders will be shipped via USPS Mail with Delivery Confirmation number (DC) to the address provided. The DC is not a tracking and the USPS is only required to scan the label upon delivery. Any intermediate scanning by the USPS on domestic labels is at their discretion, is inconsistent, and not guaranteed. Tracking is not available for domestic USPS except for Express Mail. If you'd like tracking for your package with USPS, upgrade to USPS Express Mail is available - please contact me. ► ► ► Please double-check the address submitted as items shipped to incorrect address will be reshipped at buyer's expense and after original mailing has returned.

► TRANSIT TIME - I wish I could tell you precisely on what particular day the USPS will deliver, but even the USPS won't guarantee a specific delivery date. No matter what USPS says, their delivery times aren't guaranteed, reliable or even predictable. UPDATE 2015 -- well, at least in my area, the central processing seems to be playing games with scanning, either not scanning after they have possession (not sure how that happens when I have a receipt showing the date I handed over) or not scanning for up to 3 days. Yes, you read that correctly and I've noticed LOCAL deliveries are taking up to 4 DAYS (during which time even I could have walked to destinations across either bridge). Additionally, since just before Xmas 2014, they seem to be giving priority to Priority and to packages for Amazon. So, in a nutshell, I can only tell you my own turnaround time.

Refunds and Exchanges

► READ other applicable terms in above sections. Buyer is responsible for reading terms in this policies, which s/he agrees applies to her/his purchase.

► In the event an order cannot be fulfilled (or if the buyer's account already is in deficit for a previous order which has been shipped), payment for the new order will be refunded and the order canceled with Etsy.

► Due to the personal nature of soaps and bath/body care products, all sales are final - no refunds, exchanges or returns if fault was not mine. However, if you think I've goofed your order in some way or if you're unhappy with my product, PLEASE PLEASE contact me ASAP.

Additional policies and FAQs

► In the event an order cannot be fulfilled (or if the buyer's account already is in deficit for a previous order which has been shipped), payment for the order will be refunded and the order canceled with Etsy.

►I do not consign, do not send free items, do not send items for reviews or participate in samplers. All my charitable giving is done through off-line contacts. Due to volume, I may not reply to any convos requesting free items or similar requests.

♥ ♥ ♥ ♥ IF YOU EXPERIENCE ISSUES CHECKING OUT via PayPal, please contact me https://www.etsy.com/conversations/new?with_id=8541 and I can process your order via invoice and will report the issue to Etsy. If Etsy is working, please use their check out system.