iPhone now senses how deeply you press the display, opening up new possibilities for how you interact with your content and letting you do all kinds of essential things more quickly and simply.

12MP pictures. 4K video.
Live Photos. Lasting memories.

The world’s most popular camera is even better than ever. The advanced 12-megapixel iSight camera now includes Live Photos—allowing you to capture a still photo, together with what happens before and after your picture, and bring it to life with a simple press. And a new 5-megapixel FaceTime HD camera brightens your smile with Retina Flash.

A9 chip with
64-bit architecture.

The most advanced chip ever in a smartphone is even faster and now features an integrated M9 motion coprocessor.

A breakthrough design.
Pushed even further.

The seamless design is made from a new alloy of 7000 series aluminium. The 4.7-inch and 5.5-inch Retina HD displays are constructed with the strongest cover glass used in any smartphone. And a distinctive new rose gold finish joins the existing lineup of space grey, silver and gold.

Touch ID lets you unlock your phone and make secure purchases from the App Store by using your fingerprint. And the improved Touch ID sensor provides even faster and more accurate fingerprint recognition.

iOS 9
An experience unlike any other.
On a phone unlike any other

The world’s most advanced mobile operating system gets major enhancements to an already great set of built-in apps, a smarter Siri and search, and much more.

Why there's nothing quite like iPhone.

It's no one thing. For instance, iPhone and iOS 9 work seamlessly together. They enhance each other, which enhances your experience. The iPhone camera makes taking stunning photos and videos incredibly easy. So easy in fact that it's become the world's most popular camera. iPhone has the App Store, iCloud, FaceTime, Messages and Touch ID.
Things that work so reliably well that they’re more than features. They become essentials. iPhone is also secure.
And it looks out for your privacy and health. So iPhone is iPhone for many reasons. And one unshakeable belief.
That, above all, a phone should be absolutely simple, beautiful and magical to use.

Similar devices

Postpaid Plans

Who can sign up for Hero Postpaid Plans?

All Malaysians and foreigners above 18 years old can sign up for the plans. The plans are available for new registrations, mobile number portability (MNP) port-ins, prepaid to postpaid conversions and customers performing change of rate plans.

An upfront payment is made at the point of registration. It will then be deducted against your first month’s bill statement and you will only be required to pay any balance due under your first month’s bill statement.

What’s the difference between an upfront payment and an advance access fee?

An upfront payment is an advance payment equivalent to the monthly fee made when you first sign up any Postpaid/Broadband plans.
Eg: P98 (RM98), P70 (RM70), P48 (RM48), P38 (RM38) & U28 (RM28).

This payment will be collected upon signing up for your desired plan, and will be used to off-set your first monthly bill. It is not refundable.

An advance access fee will be reflected in your first month’s bill and is refundable upon service termination request. It will be refunded after off-setting your outstanding payments (if any).

What is the difference between an advance access fee and an access fee?

An access fee is for the subscription of the plan (Eg: U28 = RM28/mth, P70 = RM70/mth) and is charged on a monthly basis.

An advance access fee is charged in advance to your account and will be shown in your first month bill. If you do not pay your bill by the due date, this advance access fee may be used to offset any outstanding charges. Upon set off or deduction, we may also require you to pay a further advance access fee in an amount that we determine. Any remaining balance of the advance access fee will be refunded to you without interest if you terminate your postpaid plan, provided all outstanding charges have been settled.

If I were to upgrade or downgrade my plan from any postpaid rate plan to a different U Mobile rate plan, will I need to repay the upfront advance payment, advance access fee and stamp duty?

For any upgrade and downgrade of rate plans, the initial advance access fees will be refunded to you and the new advance access fee for the new rate plan will be recharged to your bill statement. The stamp duty and upfront payment will not be collected again.

Will my rate plan bundle be prorated based on the date of activation?

All voice and SMS allocation within the rate plan bundle will be prorated based on activation date. Data allocation will not be prorated. This is not applicable for Share 10 & Share 20.

How would I know if I have exceeded my Internet quota?

You will receive an SMS notification when you have exceeded 80% and 100% of your allocated quota.

Is the usage of add-on packages shareable between principal and member lines for the new Unlimited Postpaid Plans?

Postpaid iPlan TnC

This Postpaid iPlan is available as a bundled service with an iPhone device (Service) and is supplied according to the Terms of Service in our Postpaid Sign-Up Form. You must comply with those Terms of Service including our Fair Usage Policy, Privacy Policy, the relevant iPlan and these additional terms and conditions (collectively, the Terms) all of which are available on www.u.com.my/tnc.

The iPlans are available to new customers, existing customers and those who port-in from other service providers.

This Service is based on domestic usage. International Direct Dial (IDD) service and international roaming service including data roaming are each available upon request. If you wish to subscribe, you are required to apply separately. These IDD and the international roaming services are subject to additional terms and conditions that we may impose including payment of deposits.

The Monthly Fee is payable even if you do not use the Service to the full value for the month. No part of the Monthly Fee will be carried over to the following months. Any usage exceeding the Monthly Fee will be billed to you on a monthly basis.

Charges for services not listed, such as MMS, video calls, IDD, international roaming including data roaming, content subscription services, Voice Mail (1311) and calls to special numbers/premium numbers (E.g. 1300/1500/1508/1600/1700/1900/103, 800 & 15999) and 02-prefix numbers for border calls to Singapore and 080-prefix numbers for border calls to Brunei are charged separately based on our standard rates or the current roaming charges as determined by our roaming partners. They are not included in your iPlan and will be added to your bill.

The Advance Access Fee is charged in advance to your account and will be shown in your first month bill. If you do not pay your bill by the due date, this Advance Access Fee may be used to offset any outstanding charges. Upon set off or deduction, we may also require you to pay a further advance fee in an amount that we determine. Any remaining balance of the advance fee will be refunded to you without interest if you terminate your iPlan provided all outstanding charges have settled.

If your iPlan sets out a maximum amount of data, voice minutes or SMS, any unused data allowance, voice minutes or SMS expires each month and cannot be rolled over for use and will be forfeited.

If your iPlan does not have any limit on the voice or data usage, you are still required to comply with our Fair Usage Policy to ensure that all our customers can access our services, and must not use our services in a manner that we consider ‘unreasonable’ or ‘unacceptable’, including, but not limited to `non-ordinary’ or `commercial purpose use’ of this iPlan.
For clarity, we consider peer to peer file sharing to be ‘unreasonable’ use as this will congest our network resources and affect your browsing experience as well as that of our other customers.

Without limiting the Fair Usage Policy, no part of the Service may be:

used for wholesale or for SIM boxing or aggregate minutes on our network;

used in connection with a device, software or application which re-routes calls; or

used to set up switch devices which could keep a line open potentially for hours and limiting the ability for other customers to access our network.

Your actual download speed and data capacity will vary and may be slower and are affected but not limited, by your distance from our mobile tower, the capacity of our mobile tower, the source of your download, your handset type and quality, the general Internet traffic and coverage availability. If your total download and upload use per month exceeds any applicable allocated data allowance, we will manage your bandwidth by reducing your speed.

We do not make any representations or give any warranties whether express or implied relating in any way to the device that you buy from us or from our dealers as part of the iPlan nor do we warrant the performance or suitability of that device on our network. If you have bought any devices or accessories from us or our dealers, we are not responsible for replacing the device or any part of the device that is lost, stolen, damaged or defective. All claims relating to those products are covered by the warranty, if any, offered by the manufacturers. The terms and conditions of this warranty are set out in the documentation that you receive when you accept your device. Any complaints or warranty claims must be referred to the manufacturer and are subject to that manufacturer’s terms. The risk of any and all losses, damage or destruction to the device will be transferred from us to you upon your collection of the device.

Even though you have activated the Service for less than 24 months, you are allowed to upgrade to another iPlan of higher value. However, downgrading to another iPlan of lower value will result in termination of your current plan.

Upgrade process:

Eligible iPlans for Upgrade

i40

i60

i90

i40 -> i60

i60 -> i90

i90 -> i130

i40 -> i90

i60 -> i130

i40 -> i130

If you have made UPFRONT PAYMENT for the initial iPlan, the monthly rebate will remain the same.

Example: i40 | i90 (Upgrade)

Initial iPlan: i40

Initial monthly rebate: RM10

New iPlan: i90

Monthly rebate: RM10 (carried over from i40 due to the upgrade)

If you signed up the initial iPlan with NO UPFRONT PAYMENT, the initial phone subsidy commitment will be carried forward to the new iPlan.

Example: i40 | i90 (Upgrade)

i40 upfront payment: RM240 (subsidy)

Upon termination of i90 plan, subsidy which is required for refund will be based on RM240 (pro-rated upon termination)

You do not have to make any upfront payment for the iPlan if you fulfill our eligibility requirements. However, if you terminate or downgrade your current iPlan or change to another rate plan before the expiry of 24 months from the activation of the Service, you are required to refund any subsidy which was given when you first registered for the Service. The refund is calculated based on the subsidy divided by 24 months and multiplied by the remaining number of months of the 24 month period. The number of months remaining will be deemed to include the month during which you terminated the Service. E.g. If you subscribe to i60 where you are given a subsidy of RM360 and you terminate in Month 7, you are required to refund RM360/24 months x 18 = RM 270.

If you do not fulfill our eligibility requirements, you are required to make an upfront payment when your application to register is accepted by us. However, we will give you a monthly rebate for such upfront payment over the period of 24 months from activation of the Service. If you terminate or downgrade your current iPlan or change to another rate plan before the expiry of the 24 month period, your monthly rebates will be forfeited.

Monthly bundled all-network/other network minutes and SMS will be prorated if your subscription is less than a month.

U Mobile at its sole and absolute discretion reserves the right at any time without being liable to you to suspend or terminate the Service if you are found to be in violation of the Terms.

You may subscribe up to 3 member lines, either “Share 20” or “Share 50”, depending on the plan that you have signed up. For i90 and i130, each member line requires a monthly payment of RM50 (“Share 50”). Upfront payment is required for each Share 50 member line subscribed. If you subscribe up to 3 Share 50 member lines, you are required to sign-up for auto-debit of the monthly charges for the principal and the member lines using your credit card. If you subscribe to Share 50, your credit limit will be increased automatically upon activation of each member line.

Your high speed data quota will follow the prevailing iPlan data quota. Your speed will be reduced if you exceed that quota but if we consider your use as unreasonable or unacceptable; we may manage your bandwidth by suspending, modifying or restricting your use of the Service or withdraw your access to the Service.

Calls are based on 30 seconds charging block. Data use is counted in MB increments.

0% Easy Payment Plan (EPP) is available for customers with selected banks.

All prices are exclusive of GST.

For non-Malaysians, a deposit of RM500 will be collected upon registration.

We reserve the right without any liability to modify or otherwise change the Terms including the charges.

This offer cannot be combined with any other offers unless expressly stated.

This offer is available until withdrawn by us.

Miscellaneous
Advance Access Fee is the amount which equals to the Monthly Fee.
Monthly Fee is the monthly fee that you are required to pay for your iPlan and may be used interchangeably with Access Fee or Monthly Access Fee in www.u.com.my or in your bill.

General Postpaid Plan

This Postpaid Plan is available as a bundled service with a device or as a stand-alone service (Service) and is supplied according to the Terms of Service in our Postpaid Sign-Up Form. You must comply with those Terms of Service including our Fair Use Policy, Privacy Policy, the relevant Postpaid subscription plan and these additional terms and conditions (collectively, the Terms) all of which are available on www.u.com.my.

You must pay the Monthly Fee in full even if you do not use the Service to the full value for the month. No part of the Monthly Fee will be carried over to the following months. Any usage exceeding the Monthly Fee will be billed to you on monthly basis. Monthly Fee may also be referred to as “Monthly Commitment Fee”, “Monthly Access Fee” or other names as may be determined by us.

Charges for all other services not listed, such as International Direct Dial (IDD) and International Roaming will not be deducted from the Monthly Fee and will be charged separately. Unless specifically stated otherwise, monthly data and bundled minutes are only applicable for domestic usage and will not be available during Roaming.

We reserve the right to amend or change the tariffs at any time during the Contract Period.

The Service cannot be combined with other package unless stated otherwise.

Contract Period will be applicable when devices are bundled together with the Service. We may impose cancellation charges/fees (including unpaid device price) if you terminate the Services (or we terminate due to your non-compliance) prior to the agreed Contract Period. Contract Period may also be referred as “Minimum Period” or “Minimum Term”.

If you have bought any device or accessories from us or our dealers, all claims relating to those products are covered by the warranty, if any, offered by the relevant manufacturer. We do not provide any warranty claim on the device.

The Advance Access Fee is charged in advance to your account and will be shown in your first month bill. If you do not pay your bill by the due date, this Advance Access Fee may be used to offset any outstanding charges. Upon set off or deduction, we may also require you to pay a further advance fee in an amount that we determine. Any remaining balance of the advance fee will be refunded to you without interest if you terminate this Postpaid Plan provided all outstanding charges have been settled.

If you are an existing U Mobile prepaid customer and you wish to switch to this Postpaid Plan, you may retain your phone number. Any remaining SMS, voice minutes or data allowance to which you are entitled under the previous prepaid plan will be forfeited and any content subscription services which are part of your previous prepaid plan will be automatically terminated. However, any credit remaining may be carried over to this Postpaid Plan up to a maximum value of RM100 to offset bill payment. Any credit balance exceeding the sum of RM100 will be automatically forfeited.

If you have subscribed to Voice Plus and SMS Plus add on packages, when you change your rate plan, any unused quota from the Voice Plus and SMS Plus will be forfeited without refund. Such Voice Plus and SMS Plus add on packages will be renewed upon the activation of your new rate plan and you will be charged for a refreshed quota.

Any add-on services bundled together with the Postpaid plan(s) are governed by separate terms and conditions, which are published on www.u.com.my.

All prices stated are exclusive of GST.

Miscellaneous
Advance Access Fee is the amount which equals to the Monthly Fee.
Contract Period is the pre-agreed duration for which you are required to subscribe to the Services.
Monthly Fee is the monthly fee that you are required to pay for your Postpaid Plan and may be used interchangeably with Access Fee or Monthly Access Fee in www.u.com.my or in your bill.

Prepaid T&C

These Terms and Conditions are the general terms and conditions on which we supply the Services to you and will constitute the agreement between you and us. These Terms and Conditions are also available on our website at http://www.u.com.my

1. Your Representations and Confirmation
1.1 You represent and confirm that:-
(a) you are at least 18 years of age and you are legally able to enter into the Agreement; and
(b) you will use the Services according to these Terms and Conditions and ensure that any person you allow to use the Services complies with these Terms and Conditions.

2. Registration
2.1 You are required by law to register your details with us upon purchase of the USIM Card. If you fail to register, we may terminate the Account according to any law, regulation, statute or any provisions imposed by any regulatory body or authorities. You agree that we may disclose and use all your information stated in the registration form for any purpose which is related to our provision of the Services to you.
2.2 You must update your personal information stated in such registration form with us from time to time.
2.3 We will activate the USIM Card and Connect you once you have registered your details with us.

3. Services
3.1 Your agreement with us commences when we Connect you.
3.2 We may, without giving any notice to you and without any liability whatsoever, impose call barring, suspend, disconnect and/or terminate the Services or take such other actions as we deem fit for our emergency and operational reasons, credit control purposes, management of your Account(s) or any other reasons we deem reasonable.
3.3 The use of the Services by you is subject to our Fair Use Policy.
3.4 You must obtain your own mobile terminal equipment (i.e. your mobile phone, or other device which comprises a transmitter and receiver for radiocommunications services) which must be approved by the relevant authority and is compatible with our communications system to use our Services.
3.5 You agree that your ability to use a Service and each of its features depends on the features and functionality of your mobile terminal equipment.

4. USIM Card and Top-Up Voucher
4.1 We own the USIM Card at all times. You agree that you have no legal interest or goodwill to any mobile telephone number or pin assigned to the USIM Card.
4.2 You must not sell, distribute or reproduce the USIM Card and must take all precautions to prevent the loss, theft, cloning or misuse of the USIM Card.
4.3 We are not liable to replace or compensate you for your lost, stolen, damaged, faulty or cloned USIM Card or for any unused call credit balance. If we agree to replace the USIM Card, you are required to pay certain charges for such replacement. In the case of any theft, cloning or loss of the USIM Card, you must notify us immediately but you will remain liable for all fees and charges incurred in relation to the USIM Card including all fees and charges for any unauthorised use.
4.4 You must not transfer the USIM Card to anyone else without our written consent.
4.5 All USIM Cards must be activated in Malaysia and before its expiry date. A non-activated USIM Card which has passed its expiry date will not be usable and/or returnable.
4.6 You are required to purchase credit via Top-Up Vouchers for your Account in order to use the Services. You must reload before the expiry of the Active Period or we will bar all outgoing calls, outgoing SMS, internet and any other Services that we may determine. We will also automatically disconnect the Service and reallocate your mobile telephone number to another customer and forfeit your credit if you fail to reload before the end of the Grace Period. Credits on your Account are non-refundable and non-redeemable for cash. We are not liable to you for any damages, cost, loss or expenses suffered as a result of the termination of your Account or the Services.
4.7 We will deduct from your Account, an amount equal to the value of the Services used by you at our prevailing pricing plan or applicable promotional rates.
4.8 Your Account will be maintained until the relevant expiry date. The validity period of the credit in your Account varies depending on the value of the credit you buy via the Top-Up Voucher.
4.9 Top-Up Vouchers which have passed the expiry date imprinted on them will not be usable and/or returnable. The Top-Up Vouchers are not refundable. Once reloaded, the Top-Up Vouchers cannot be removed or refunded under any circumstances. We are not liable for any loss or damage due to reloading errors caused by the user of the Top-Up Voucher.
4.10 Any reload performed using any of the alternate reload channels stated in our website or via any other channel which we may add from time to time will be subject to their own respective terms and conditions.
4.11 You will not be able to use the Services if you have no credit on your Account. For Roaming, there will be a minimum amount of credit which you have to purchase before you are able to Roam.
4.12 We do not provide physical invoices or statements for the Services but you may order statements at our prevailing standard prices.

5. Mobile Telephone Number
5.1 We may withdraw or change any mobile telephone number for commercial, operational or technical reasons or in compliance with any requirement of the regulatory authority and we will endeavour to give you reasonable notice in this event.
5.2 You can port a mobile telephone number you have obtained from us to use with the Services to another mobile service provider subject to these terms and conditions.

6. Coverage and Roaming
6.1 The Services are available in our network coverage area. However, even within our network coverage area the Services may not be operational in areas where geographical or man made features interfere with our network.
6.2 Roaming relies on the networks of other third party roaming providers over which we have no control, therefore some features of the Services may not be available when you are Roaming. We do not guarantee the reliability, consistency or quality of the Services and will not be liable for any loss or damage you may incur from any inability to use, suspension, termination and interruption of the Services when you are Roaming.
6.3 When Roaming, you agree that the Roaming charges may vary and that you must comply with all your obligations in relation to the use of the Services as if you were using the Services on our network.
6.4 You further agree that we have the sole discretion to decide whether you are eligible for Roaming.

7. Content
7.1 Content is provided by us or third parties.
7.2 We reserve the right to filter or edit the Content. You acknowledge that we are under no obligation to censor the Content or information provided, even if it is co-branded or promoted by us.
7.3 By using our Services, you agree as follows:-
(a) that the Services are for personal non–commercial use only and that you acquire no rights or interests to the Content;
(b) that you are not to reproduce, tamper, alter, add, delete, distribute or forward the Content (whether in its original or adapted form) received as part of other Services to anyone else for purposes of creation of any commercial products, whether tradable or otherwise including but not limited to, any derivative products whether for your own purposes or for the purposes of any third party;
(c) that you are not to post or transmit any information of any kind which contains a virus or other harmful components or to delete any author acknowledgements, legal notices or proprietary designations or labels attached to or expressed in any file that is uploaded;
(d) that you are not to download any file posted by any other user of the Services if you know or reasonably ought to know that such file cannot legally be distributed in any manner;
(e) that you grant us an irrevocable, worldwide, royalty free licence to copy and adapt any information generated through your use of the Services to the extent necessary for us to provide or to promote our Services or for our Services; and
(f) that any layout and graphic display will be dependent on the type of your mobile terminal equipment Please refer to our website at http://www.u.com.my for the list of supported mobile phones.
7.4 We do not warrant and in particular do not guarantee the currency, accuracy, authenticity, availability or security of the Content, and we disclaim all liability in relation to Content provided and/or as a result of using information obtained from the Services or the Internet.

8. Your Responsibilities
8.1 You agree:
(a) to be responsible for the use of the Services and to accept full risks in doing so;
(b) to comply with all applicable laws, rules and regulations and any requirements or restrictions which we or other service providers may impose on the use of the Services or any telecommunications system and equipment;
(c) to comply with all instructions, notices or directions issued by us;
(d) to be fully responsible for any voice or data transmitted or broadcasted by you or persons using your mobile equipment (whether authorised by you or not);
(e) to report immediately to us when you discover any fraud, theft, loss, unauthorised use or any other occurrence of unlawful acts in relation to the Services and/or mobile equipment and agree to lodge a police report if we instruct and to give us a certified copy of the police report; and
(f) to indemnify us against all cost, expenses and charges or legal fees incurred by us in enforcing the Agreement or in bringing any action or proceeding to recover all charges, costs and expenses payable by you.

8.2 You must not use or allow any part of the Services to be used:
(a) to transmit or provide any content which may be defamatory, offensive, indecent, illegal or otherwise violate any applicable laws, rules or regulations;
(b) to transmit or post any content that contains any harmful, damaging or destructive programs;
(c) to make or attempt any unauthorised access to any part or component of the Services, our communications network or any third party systems or networks to which you can connect through the Services directly or otherwise;
(d) to disrupt the various networks that are connected to the Services or violate the regulations, policies or procedures of such networks;
(e) in any manner which may constitute a violation or infringement of the rights of any party including, but not limited to, their intellectual property or confidentiality rights; or
(f) to be resold or otherwise provided to third parties, whether for profit or not.

8.3 We are entitled to vary at our discretion the amount of fees and any other charges for any part of the Services.
8.4 You must pay us all Charges for the Services, whether used by you or another person, with or without your permission or knowledge.
8.5 We will charge you for the Services in accordance with our prevailing pricing plan or applicable promotional packages chosen by you and at the expiry of that plan, in accordance with our then prevailing pricing plan.

9. Suspension or Termination of the Services
9.1 We are entitled to terminate, suspend, disconnect all or part of the Services without any notice and/or compensation, if:-
(a) you breach any terms in this Agreement;
(b) you provide incorrect, false or incomplete information to us;
(c) we have reasonable grounds to suspect fraud or other illegal conduct in relation to the Services or your Account by you or someone using the Services or your Account;
(d) you have breached the Fair Use Policy;
(e) we feel you may do anything which in our opinion lead to damage or create imminent physical harm (such as interruption, disruption or congestion) to our network or Services or defraud us;
(f) upon the direction from a regulatory authority or government authority; or
(g) you become a threat to the national security or are suspected of using the Services for malicious purposes that may threaten the security of our nation or public.

9.2 In spite of the above, we may, without any liability to you, terminate or suspend all or any part of the Services without giving any reason.
9.3 If and when you make good your breach or default, we may restore the suspended or terminated Services after you pay the restoration or re-connection charges and other costs.
9.4 If we terminate the Agreement, you will forfeit any remaining call credit in the Account at the time of termination.
9.5 Termination of this Agreement will be without prejudice to any then existing rights and/or claims that we may have against you.

10. Personal Information
By providing your personal information or obtaining the Services, you acknowledge that you have given us your consent to collect, record, hold, store, use and disclose your personal information for purposes which are necessary or related to the provision of Services by U Mobile according to our privacy policy which is available at http://www.u.com.my.

11. Indemnity
You agree to indemnify us, our employees and officers against all loss, damage, liability and expenses incurred by us or them due to or as a result of any claim made or legal proceedings for defamation, infringement of intellectual property rights, theft, conversion, obscenity, property damage, personal injury or death or breach of any law or regulation brought against us or them in relation to your use of the Services or due to your act or omission in using the Services.

12. Disclaimer
We will provide the Services to you on "as is" and "as available" basis and you agree and accept that you must use the Services and rely on information obtained through using the Services at your own risk. We do not make any representation and disclaim warranties of any kind in relation to the Services including but not limited to availability, accessibility, timeliness and uninterrupted use of the Services; or sequence, accuracy, completeness, timeliness or the security of any Content or information transmitted using the Services or provided to you as part of the Services and we also disclaim all implied warranties of merchantability, fitness for a particular purpose and non-infringement to the fullest extent allowed by law.

13 Matters Beyond Our Control
13.1 We do not guarantee or warrant that the Services will be free from any fault, error or interruption, due to matters beyond our control. We will not be liable for any inability to use or access the Services, interruption or disruption of the Services, delay or failure resulting from matters beyond our control. These include acts of God, requirements of any governmental or regulatory authority, war, national emergency, accident, any natural disasters such as fire, flood, earthquake, equipment failure, computer or software malfunction, electrical and power failure, fault, interruption or disruption of our network, or of your equipment or the equipment of any third party, riot, strikes, lock-out, industrial dispute (whether or not involving our employees) or epidemics of infectious disease.

14. Exclusion and Limitation of Liability
14.1 We exclude all liabilities including our negligence from your use of the Services.
14.2 We will not be liable to you or to any persons claiming through you for any costs, loss or damage (whether direct or indirect), or for loss of revenue, loss of profits or any special or consequential loss including loss of profits, data, revenue, business and anticipated savings of any nature whatsoever including but not limited to the following:-
(a) your use or inability to use or access the Services for whatever reason, the quality of Services, the information available via the Services or arising out of any action taken in response to or as a result of such information available via the Services;
(b) any upgrading or modification to the Services as we deem necessary for the proper and efficient functioning of our telecommunication system;
(c) any act, omission, error, default by us and/or our related companies, its officers, employees and agents in relation to the Services;
(d) any claim for libel, slander, infringement of any intellectual property rights arising from the transmission and receipt of material in connection with the Services and any claims arising out of any of your act, omission, negligence or default in relation to any part of the Services;
(e) any interruption, suspension, termination, malfunction, unauthorised use, defect or loss of the mobile terminal equipment and/or the Services for whatever reasons;
(f) any loss, distortion or corruption of data arising from the use of Services to transmit lawful or unauthorised access to your transmission of data;
(g) any interruption or unavailability of the Services as a result of any adverse weather conditions, electromagnetic interference, equipment failure or congestion in our or our related companies networks or telecommunication system;
(h) any inconvenience caused to you.
14.3 Despite the above, our entire liability in contract, tort (including negligence or breach of statutory duty) or otherwise to you shall be limited to either RM500 or the total of your Charges in the 3 months preceding the relevant event or series of events, whichever is lower.

15. Promotional Packages
15.1 If your subscription is made pursuant to a promotional package, you agree to all additional terms and conditions applicable to that package, which shall be read as supplementary to this Agreement. We expressly reserve the right to withdraw any promotional package at any time without assigning reasons for such withdrawal and shall not be liable for the losses and damages suffered by you.
15.2 Where the promotional package involves a third party, you must also comply with all requirements imposed by that third party and acknowledge that we may take any action requested by that third party to protect their interests.

16. Third party services or products
We are not responsible for and do not endorse any third party services or products which you access, use or acquire together with the Services. We are also not responsible for any loss or damage caused by such services or products.

17. Transfer
You may only transfer your rights under this Agreement with our prior written consent. We may assign, novate or transfer all or part of our rights and obligations under this Agreement to others without your prior consent upon notice to you (which may include advertisement, statements, letters, by posting on our website or such other forms as we deem appropriate).

18. Amendments
We may, in our absolute discretion and at any time, amend, add or delete any of our terms and conditions, and/or our tariffs and pricing plans and/or withdraw, add, delete, substitute, terminate, discontinue, suspend or change any of our Services without any liability to you. We will endeavour to notify you of such changes. Your continued use of the Services after such changes have been made and communicated to you will be deemed to be your acceptance and agreement to such changes and you will still liable to pay the Charges in full.

19. Notices
19.1 Notices, or other communication from us to you under this Agreement will be deemed given if published on our official website http://www.u.com.my and/or published in national daily newspapers in the main languages which are circulated generally throughout Malaysia or and are deemed served upon posting, faxing, delivery by hand or publication.
19.2 Service of legal process upon you may be effected by registered post to your last known address (if you are an individual) or to your registered address (if you are a body corporate or business entity) according to your contact details in our records or other address notified to us and shall be deemed served upon posting.
19.3 All notices to us must be in writing and sent to Customer Service.

20. Mobile Number Portability
20.1 If you Port a mobile number you have obtained from us to use with the Services to another mobile service provider, you acknowledge and agree with the following:-
(a) you must settle all outstanding contractual obligations before you are allowed to Port;
(b) you may only Port a mobile number for which you are the authorised holder;
(c) the requirements in the MNP Code and any bilateral agreements made between U Mobile and the other mobile service provider must be met before you may Port your mobile number;
(d) you can only Port the mobile number, you cannot port the Service;
(e) your Agreement with us is deemed terminated when the USIM Card is deactivated; and
(f) all unused credit and/or any other benefits are not transferable and will be forfeited.

20.2 If you Port the mobile number from another mobile service provider to our mobile network you acknowledge and agree with the following:-
(a) you are the authorised holder of the mobile number and you are authorised to Port your mobile number;
(b) you are only transferring your mobile number and not your previous services. When the Services commence you will use the services and features offered by us and not your previous mobile service provider on this mobile number;
(c) your request to Port to our mobile network will be treated as a new application to subscribe to our Services and, consequently, will result in the termination of your contract for services with your previous mobile service provider;
(d) despite Clause 2.1, your Agreement with us takes effect upon activation of the USIM Card;
(e) you will remain liable for all outstanding contractual obligations with your previous mobile service provider including without limitation, past and future outstanding charges and/or termination charges, if applicable. We do not accept any responsibility and shall not be liable for or in connection with any such charges;
(f) all unused credit and/or any other benefits are not transferable from your previous mobile service provider to us and we will not be liable for providing any compensation or replacement for such unused credit and/or other benefits;
(g) we do not guarantee or warrant that your mobile number can be Ported from your previous mobile service provider to our mobile network. Your previous mobile service provider may reject your request to Port if the information you provide is incorrect or does not match the data held by them. In addition, your request to Port may be rejected if the MNP Code and any bilateral agreements made between U Mobile and your previous mobile service provider requires the request to be rejected or if we cannot otherwise provide Porting for that mobile number in the circumstances;
(h) if your Port request is rejected by your previous mobile service provider, you may return the blank USIM Card to Customer Service within thirty (30) days from the date of your Port request.
(i) we do not guarantee or warrant that your mobile number will be Ported to our mobile network within any specified time. You may not use the whole or part of your previous services due to the Porting process and we are not responsible for any loss of service during the Porting process;
(j) to the extent permitted by law, we are not liable to you or to anyone claiming through you for any damage, loss or cost or expense or other liability in contract, tort (including negligence or breach of statutory duty) or otherwise direct or indirect for or in connection with the Port or any act or omission by us;
(k) once you have submitted your Port request to us you must pay all applicable charges for processing your Porting request and any advance payment made will not be refunded in any circumstances even if your Port request is rejected;
(l) you can only cancel your Port request before your Port request is approved by your previous mobile service provider; however, any advance payment made for processing your Port request will not be refunded; and
(m) if you are Porting between GSM and WCDMA or any other mobile platform, you may need a 3G mobile phone which is compatible with our Services if you want to access our 3G Services.

21. Miscellaneous
21.1 This Agreement contains the entire agreement between you and us and supersedes all prior agreement, undertakings, negotiations and discussions between us.
21.2 If any of the terms in the Agreement are not valid or legally enforceable, the other terms will not be affected.
21.3 The laws and courts of Malaysia will govern this Agreement. Any processes or judgment may be served on you in the same way as the notices.
21.4 The clauses which by their nature survive termination of this Agreement shall so survive including without limitation, clauses 7.4, 8.1(f), 11, 12, 14 and 16 shall apply even after the Agreement comes to an end.
21.5 If we delay or do not take action to enforce our rights under the Agreement, this does not stop us from taking action later.
21.6 If there’s any conflict between these Terms and Conditions, Fair Use Policy and terms in other documents which are expressly agreed to form part of the Agreement, the conflict will be resolved in the following order: terms in the other documents, these Terms and Conditions and the Fair Use Policy.
21.7 These terms and conditions shall be effective to the extent not forbidden by law. Nothing in the Agreement shall be construed as an attempt to contract out of any provisions of the Consumer Protection Act 1999 (if and where the Act applies).
21.8 You are responsible for all current and future taxes including service tax stamp duty and any other charges imposed by law in connection with the Services or the preparation of the Agreement. If we are required under any law to deduct or withhold any sum as taxes imposed on any amount payable to us, the amount payable to us will be increased by such amount necessary to ensure that we will receive a net amount equal to the amount which we would have received in the absence of any such deduction or withholding.

22. In this Agreement, when we say:-

“Account”

means all records about you, including your personal account information, your use of the Services, your Charges and payments.

“Active Period”

means the period commencing from either the time we Connect you and ending 10 days later if you have purchased the USIM Card for the first time, or commencing from your reload and ending on a date commensurating with the validity period of the credit you reloaded via the Top-up Voucher.

"Agreement"

means your agreement with us for the supply of Services which is made up of these Terms and Conditions and other terms in documents which are expressly agreed to form part of the Agreement including without limitation all subsequent supplements signed by you and accepted by us for additional Services, all unilateral amendments, variations, additions and deletions by us.

"Charges"

means all charges to be paid by you to us for using the Services which include without limitation, any other charges / fees and or service tax.

“Connect”

means the process by which we give you access to the Services.

“Content”

means any information, text, sound, music, software, applications, photographs, videos, graphics, data, messages or other multimedia content that can be accessed using the Services

“Customer Service”

means our service team who will help with your queries and whose contact details will be made available in our customer information publication as amended by us from time to time.

“Grace Period”

means the period commencing from the day following the end of the Active Period and ending 60 days later.

“Fair Use Policy”

means our policy which applies to your use of the Services which is available on our website.

“MNP Code”

means the Mobile Number Portability industry code of practice implemented by the regulatory authorities.

“Port” or “Porting”

means you are able to bring your mobile number to our mobile network or to your new mobile service provider.

“Roam” or “Roaming”

means using the Services in an area where we do not have our own network coverage whether within Malaysia or the rest of the world and where those third party networks are operated by other service providers with whom we have arrangements to allow you to Roam on those networks.

"Services"

means any mobile telecommunication and multimedia services we provide to you under this Agreement and includes where applicable, additional functions, features or facilities which will be made available by us from time to time and may be subscribed by you in connection with the Services.

“Top-Up Voucher”

means a prepaid voucher, whether in physical form or otherwise, sold by us or on our behalf to you which carries unused call credit.

"USIM Card"

means the Universal Subscriber Identification Module Card issued by us to you for using our Services.