If after a heavy rain, you notice water in your neighborhood which does not completely drain after 48 hours, you should contact the Storm Water Utility Division at 305.895.9878 to schedule an inspection. This office also provides information regarding flood hazards, flood protection, and flood proofing and can provide assistance in determining whether a property within the City limits lies in a Special Flood Hazard area.

Flooding
The Public Works Department will visit your property to review any flooding problems you may have, and explain possible ways to stop flooding and prevent flood damage. These services are free. Call 305.895.9878

Things you can do:
Never dump any waste in the storm sewers or canals within the City. It is illegal for any direct or indirect entry of any solid, liquid or gaseous matter to enter the drainage system. Even grass clippings and branches can accumulate and plug channels. A plugged channel or storm drain cannot carry water and when it rains, clogged storm drains will cause water to back up into the street and may cause flooding. Dispose of litter and animal waste in a trash can every piece of trash contributes to flooding. If you see illegal dumping or discharges of pollutants contact the 24-Hour Miami-Dade County Pollution Complaint Hotline at (305) 372-6955 or the Public Works Department at 305.895.9878.

If your property is next to a canal, help keep the banks clear of brush and debris. The City has a Canal Maintenance Program, which can help remove major blockages such as downed trees contact the Public Works Department at 305.895.9878.

If you see dumping or debris in the City's canals, contact the Public Works Department at 305.895.9878.

Flood Safety Tips
Did you know that floods are the most common natural disaster?
Here are a few safety tips to consider, if ever you are faced with flooding.

Do not walk through flowing water, nor drive through a flooded area.
Drowning is the number one cause of flood deaths. Currents can be deceptive; six inches of moving water can knock you off your feet. If you walk in standing water, use a pole or stick to ensure that the ground is still there. Also do not disregard road barriers; the road or bridge may be washed out.

Stay away from power lines and electrical wires.
Electrocution is the number two flood killer. Electrical currents can travel through water. Report downed power lines to FPL at (305) 442-8770 or call the North Miami Police Department at (305) 891-8111.

Have your electricity turned off by FPL.
Some appliances such as television sets hold electrical charges even after they have been unplugged. Avoid using appliances or motors that are wet unless they have been taken apart, cleaned and dried.

Look out for animals, especially snakes.
Small animals that have been flooded out of their homes may seek shelter in yours. Use a pole or stick to poke and turn things over and scare away small animals.

Look before you step.
After a flood, the ground and floors are covered with debris, including broken bottles and nails. Floors and stairs that have been covered with mud can be very slippery.

Be alert for gas leaks.
If you use natural gas, use a flashlight to inspect for damage. Do not smoke or use candles, lanterns or open flames unless you know the gas has been turned off and the area has been ventilated.

National Flood Insurance Program
Because of the heavy rainfall in this area, you are encouraged to purchase flood insurance. Because the City of North Miami participates in the National Flood Insurance Program, every homeowner, business owner and renter can purchase flood insurance to protect their property against flood losses.

At present, flood insurance policies for property within the City receive a 25% discount.

If you need assistance in determining whether a property within the City limits lies in a Special Flood Hazard area, contact the City of North Miami's Storm Water Utility at 305.895.9878.

Canal Cleaning
The City of North Miami routinely cleans the twenty-eight (28) canals within the City of debris and vegetation. While heavy rains, storm water runoff and illegal dumping can quickly undo the work of cleaning crews, the City attempts to keep all canals free flowing at all times. To report illegal dumping into the City's canals, call 305.895.9878. Try to obtain as much information as possible, such as vehicle description and license tag, or any other helpful details.

Street Sweeping
The City's Stormwater Division routinely sweeps the streets to insure that curbs and gutters support free flowing water runoff. If you observe a clogged storm drain near your property, or you observe an area which needs immediate attention, you can call the City's Streets Division at 305.895.9878.