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Build a Customer-Centric Mindset Across Generations

Live Date: December 12, 2017. PLEASE SIGN IN FOR RECORDING.

Presented by: Aneta Ranstoller, Product Marketing Manager [24]7.ai

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About the Webcast

Technology advancements continue to change how generations prefer to interact with companies. Technology by itself is not the real disruptor, not being customer-centric is the biggest threat to any business. To optimize customer
experience, organizations must understand generational preferences and
account for them when developing strategy.

In this webcast we discuss:

How
to manage engagements across different platforms and channels.

How
to utilize the latest technologies in AI, machine learning, and bots to
optimize the customer experience.

Simple steps your organization can take to
increase CSAT and NPS.

Join us and learn how to
deliver intent-driven engagement to be customer-centric across generations.

About the Presenters

Aneta
Ranstoller brings 15 years of experience across the marketing mix driving
thought leadership, messaging, and go-to market in key verticals to her role as
Manager of Product and Vertical Marketing at [24]7.ai. Prior to [24]7.ai,
Aneta held positions across a number of industries in product management,
product marketing and communications, and was responsible for strategic product
launches, go-to-market plans, and integrated marketing campaigns to engage,
inform, and delight audiences.