Description

Get rewarded for your love of great coffee!Download the Peet’s Coffee® App to access Peetnik Rewards, where you’ll earn points towards free drinks, gain access to exclusive offers and rewards, and pay quickly and easily with your Peet’s Card, all in just one scan. Now available on Android!

Program Benefits:

• Get a free beverage after your first check-in• Earn a point for every check-in. 15 points adds up to a free beverage• Enjoy a free birthday beverage• Access exclusive offers

Add a Peet’s Card for the fastest way to pay.

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Why is Peet's asking for the following access on my Android device?

Identity: Find accounts on this device - We ask permission for Peetniks that want to sign-in/up with their Facebook account.

Contacts: find accounts on the device, read your contacts - Coming soon! We’re planning on rolling out a refer-a-friend campaign where customers can get points, free-drinks, etc. for every friend they refer that signs-up for Peetnik Rewards.

Camera: take pictures and videos - Don’t you hate having to type in your credit card info? We do too! You can easily input your credit card information in the app using your camera.

My review

Review from

Reviews

3.4

87 total

5 42

4 4

3 8

2 14

1 19

James Sabolek

Why do I only get one point no matter how many drinks I buy, that's pretty silly. Plus fifteen is a rather large number for a rewards program. I'm gonna be buying like thirty coffees before I get a free one. But it exists and does it's job as a reward program, just wish it was better.

Steven Sill

Lacks NFC, which is easier to use than a QR code. Should be able to tie in with other payment apps such as PayPal, Google's, or any other. Obviously ported from iOS, instead of being built from the ground up. Hire an Android developer for crying out loud. Obviously I use it whenever I enter Peet's,

bettadaze yo

It's ok. I'll use it cause I go all the time, but it doesn't feel like a polished app at this stage. As some have the mentioned the death of your old card when digitally loading it, is a bit annoying just in case you did need to use the physical one for some reason. Otherwise, hope to see quick updates to get the app more in line with 2017 expectations

Jen Holmes

The app won't let me sign in on the HTC U11. It gave repeated error messages when I tried to sign up, and I didn't think it worked but somehow I received a welcome email anyway. [edit: After contacting customer service, the issues were sorted out.]

Rick Haelig

15 visits for a free coffee? The check-in process is awkward and arduous. This is like a loyalty app from 2009.

Jessie Jimenez

Pointless App. Yes, it too was excited for a Peet's Coffee app come to fruition. Unfortunately that excitement has fizzled and died. #1, the redundancy of having to scan the app just to "check in" and then scan the app again to pay for the transaction is probably the most ridiculous thing ever. If you are paying for your transaction with the app the system should just be able to automatically detect that you are literally physically standing in the store. #2, I always carried around a Peet's Coffee card because when I would reload it with $20 you would get $1 off of your beverage. Apparently that is not the case when you reload the app with $20. So then what if I just reload my Peet's Coffee card instead of the app with $20? That brings me to my next point which is #3, when you download the app and follow all the prompts and you have an existing Peet's card and you load it into the app, basically what happens is the physical Peet's card becomes deactivated and no longer able to be used. The app creates a new digital card which is totally different from your old physical card. So if for example you forgot your device or your device lost power you could not pay with your old physical card. I literally had to purchase a new Peet's card with $20 on it. #4, In the locations tab part of the app, it will tell you where other Peet's Coffee locations are somewhat around you. If you were to swipe the map to a different location such as some other state or area it doesn't show anything.

User reviews

James Sabolek July 31, 2017

Why do I only get one point no matter how many drinks I buy, that's pretty silly. Plus fifteen is a rather large number for a rewards program. I'm gonna be buying like thirty coffees before I get a free one. But it exists and does it's job as a reward program, just wish it was better.

Lacks NFC, which is easier to use than a QR code. Should be able to tie in with other payment apps such as PayPal, Google's, or any other. Obviously ported from iOS, instead of being built from the ground up. Hire an Android developer for crying out loud. Obviously I use it whenever I enter Peet's,

Thanks for taking the time to reach out, Steven! We appreciate your feedback on the current version of the application and we will certainly keep your thoughts in mind for future app builds. - Vincent @ Peet's

bettadaze yo July 27, 2017

It's ok. I'll use it cause I go all the time, but it doesn't feel like a polished app at this stage. As some have the mentioned the death of your old card when digitally loading it, is a bit annoying just in case you did need to use the physical one for some reason. Otherwise, hope to see quick updates to get the app more in line with 2017 expectations

The app won't let me sign in on the HTC U11. It gave repeated error messages when I tried to sign up, and I didn't think it worked but somehow I received a welcome email anyway. [edit: After contacting customer service, the issues were sorted out.]

I'm sorry to hear you are having trouble logging into the application! Please reach out to our Customer Service Department at customerservice@peets.com. They can help you get your account activated! Vincent @ Peet's

Rick Haelig August 10, 2017

15 visits for a free coffee? The check-in process is awkward and arduous. This is like a loyalty app from 2009.

Thank you for taking the time and providing this feedback. We are always looking to improve our application and every bit of input helps! If you have additional thoughts on our application, please reach out to us here: customerservice@peets.com. - Vincent @ Peet's

Jessie Jimenez July 22, 2017

Pointless App. Yes, it too was excited for a Peet's Coffee app come to fruition. Unfortunately that excitement has fizzled and died. #1, the redundancy of having to scan the app just to "check in" and then scan the app again to pay for the transaction is probably the most ridiculous thing ever. If you are paying for your transaction with the app the system should just be able to automatically detect that you are literally physically standing in the store. #2, I always carried around a Peet's Coffee card because when I would reload it with $20 you would get $1 off of your beverage. Apparently that is not the case when you reload the app with $20. So then what if I just reload my Peet's Coffee card instead of the app with $20? That brings me to my next point which is #3, when you download the app and follow all the prompts and you have an existing Peet's card and you load it into the app, basically what happens is the physical Peet's card becomes deactivated and no longer able to be used. The app creates a new digital card which is totally different from your old physical card. So if for example you forgot your device or your device lost power you could not pay with your old physical card. I literally had to purchase a new Peet's card with $20 on it. #4, In the locations tab part of the app, it will tell you where other Peet's Coffee locations are somewhat around you. If you were to swipe the map to a different location such as some other state or area it doesn't show anything.

We're asking to access other apps for folks that want to sign-in/up with their Facebook account. We're also asking for permissions to use your camera so you can just take a picture of the credit card to pull in the information. Hope this additional info helps. If you have more questions, please reach out to us here: customerservice@peets.com

Jonathan Zehcnas July 24, 2017

I'm a huge fan of Peet's coffee and find it frustrating that this app was "half-ass'd". Why? When first opening the app, you're presented with an abnormally long loading screen. Afterwards, you're taken to 'Home'. Which has a generic "Hi, " on top of some blurred background of coffee or tea being poured. It's a floating element and simply feels out of place. If one were opening the app, it's likely because they're inside a Peet's in line and about to order. The home page has several buttons: a preview/reminder of how close/far you are from receiving your free drink, a check-in button and "Peet's card". As I stated, if one is opening the app - they are likely ready to order & use the check-in feature, needing access to the Qr code. In my personal belief, the home page should contain the Qr code and not some continuous reminder of how far/close you are from receiving a free drink. The best is where the button takes you. To a page with 15 cups, either highlighted or not depending on the number of purchases you have made. Is this page really necessary? NO! I don't have enough room to criticize the entire application but believe I've made my point in the paragraph above.

Heads-up, the BOGO doesn't require you to use the app, we're just letting you know about a great promo we're running in our coffeebars. Please reach out to us at cs@peets.com so we can help troubleshoot your login issues. Appreciate your time and feedback. - Mark @ Peet's

August 16, 2017

Not only is this the best coffee brand I've ever had huge fan for years, the app is awesome a must download. Love getting points and free coffee, the app continues to improve just like millions of other apps out there. Thanks for amazing coffee quality.

Thanks for taking the time to provide us some feedback Timothy. If you could, please reach out to us at cs@peets.com so we can get some ideas and more details on what you're looking for in a Peet's app. - Mark @ Peet's

Thanks for providing your concern and I apologize you are having trouble using the application! Please reach out to customerservice@peets.com for tech support. They can help get your application working normally. - Vincent @ Peet's

Salvatore Piazza July 30, 2017

For some reason i cant log on into this app Is it maybe because i have a note 7 Can someone help me

Thanks for reaching out, Sally! I'm sorry to hear you are having trouble with your application. Try closing the application, uninstalling then re-installing and see if that helps. If you still can't get the application to respond, please contact us at customerservice@peets.com for tech support. - Vincent @ Peet's

We're asking to access other apps for folks that want to sign-in/up with their Facebook account. We're also asking for permissions to use your camera so you can just take a picture of the credit card to pull in the information. Hope this additional info helps. If you have more questions, please reach out to us here cs@peets.com.

Udi Zorani July 29, 2017

Offering a free drink with the installation of your app only makes your customers feel bad when their free drink expires. When you want to build loyalty, you don't take away gifts! That's why when I found out my free drink had expired before I could redeem it, I simply walked a few blocks to Groundwork and got an amazing Mexican Moca for free. Their rewards never expire, and they don't use a lousy app as a sham. I'm going to use the remaining $2.05 I had uploaded the day I installed your app. A minute later, I will uninstall your app and never revisit Peet's again! What a waste of my time and loyalty!

Thanks for reaching out and providing this excellent feedback. I understand the frustration and reasoning behind your comments. I would encourage you to reach out to customerservice@peets.com and speak with one of our specialists about these matters. We certainly don't want to lose you as a customer! - Vincent @ Peet's

Erik D. Kim July 21, 2017

App is slow and appears to hang frequently. Free drink with first check-in promo can only be redeemed in subsequent visit, which is a bit misleading.

Thank you for the feedback Christopher! The app doesn't require a 2nd scan to pay at the register, could be a training issue in our store, we'll send out a note to our team reminding them it only takes 1-scan. Thanks for your time! - Mark @ Peet's

Jeff Namhie July 20, 2017

Great to have a Peet's app for Android. It looks great and operates flawlessly. Looking forward to future updates and improvements.

Thanks for rolling with the punches Jeff! We're going to keep making improvements, striving to deliver an app as good as our coffee. It's going to be a challenge, but with our customer's feedback helping us along the way, we're up for it! -Mark @ Peet's

Hey Nick! Great news, we fixed the QR-Code bug, just update your app and you're all set. Sorry about the hassle! -Mark @ Peet's

Cara Bailey June 30, 2017

Update: All my issues were resolved within 24 hours. Peet's Customer Service was excellent. Updating rating. The app will not allow me to Sync my Facebook account and will not allow me to add funds to the digital card to pay with.

Hey Cara! Please accept my apologies. We figured out the issue and it's been fixed! Please reach out if you continue to run into issues: cs@peets.com
We're really excited to launch Android and want you to be a part of it!

June 28, 2017

Better late than never! This app is simple and awesome like the coffee they serve! I love peets coffee and have never had a bad experience. I can now just scan my phone instead of having to give my number to them everytime haha! To many more freah brews! Cheers!

Thanks for reaching out Tash! Here’s some info on why we're asking:
"Permission - Identity - find accounts on the device" This is for Peetniks that want to sign-in/up with Facebook. We need to ask for permission to look at the other apps so we can open your Facebook app and allow you to connect with your Facebook credentials. - Mark @ Peet's

Reece Hart July 19, 2017

Asks for too many permissions. I love Peet's (I'm in a store now), but not *that* much! I won't install this app as is

Thanks for reaching out Reece! Here’s some info on why we're asking:
Identity: This is for Peetniks that want to sign-in/up with their Facebook account
Contacts: Coming soon! We’re planning on rolling out a refer-a-friend feature
Camera: We’re asking to use your camera so you can just take a picture of the credit card to pull in the info

Matthew Joseph July 9, 2017

I get an "unable to load user" error every time I try to access my card in the app.

Hey Joe! Please accept my apologies. Thank you so much for reporting this issue, we figured out the root cause and it's been fixed! Please reach out if you continue to run into issues: cs@peets.com
We're really excited to launch Android and want you to be a part of it! -Mark @ Peet's

Sara Sparks July 19, 2017

I had to set up my account online because I could not create an account on the app. Now I can login to the app. I have tried multiple times even shutting down the app and starting again.

Deployed a fix for this on 7/21! Upgrade your app and give it another shot, should work fine now. If you run into any more issues, please shoot us an email at cs@peets.com so we can help. Can't wait to get you signed-up and earning points towards a cup of Peet's! - Mark @ Peet's

Joshua Young July 2, 2017

App is currently bugged, seemed to have occurred today. The app shows 'Sorry, something is wrong', with null in the message. After typing in log-in information and hit "sign in", nothing happens.

Thanks for reporting this Joshua. It could be that you have the PILOT version installed. Can you uninstall the app, reinstall it and login? If that doesn't fix it, please reach out to us at cs@peets.com so we can work with you to get this resolved! Thanks a ton for taking the time to get this issue over to us! - Mark @ Peet's

Stuart Gove July 19, 2017

OK... either you allow people to login via Facebook or you don't. Login was accepted yet I could not get past the main screen. Not good...

Deployed a fix for this on 7/21! Upgrade your app and give it another shot, should work fine now. If you run into any more issues, please shoot us an email at cs@peets.com so we can help. Can't wait to get you signed-up and earning points towards a cup of Peet's! - Mark @ Peet's

Robert Meyer June 30, 2017

Couldn't login at first; customer service said to try again in a few hours, then suddenly could login. Now, cannot add a payment method, cannot reload account. App only works for a check-in at this point. I'm told that my issues are because I was a previous Peet's Rewards user online. Lots of bugs and crashes with this app. Hoping updates are coming soon.