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(1) Benevolence-based Trust Was Easier to Predict than Competence-based Trust In terms of the number of significant predictors In terms of the variance accounted for –R-squared for benevolence =.66 –R-squared for competence =.48

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(3) …But Attitudes in the Trust Realm May Solidify Over Time Knowledge seekers evaluate alter’s behavior to find “clues for competence” Clues = discreet & busy (i.e., unavailable) Interaction effect for division tenure: The more tenure that knowledge seekers have… the more they rely on the “clues for competence”

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Contribution… …to practice: Building trust is a feasible and inexpensive way to improve the flow of knowledge …to social network and trust lit.: Theoretical benefits to examining different types of trust …to org. learning and knowledge lit.: Better understanding of factors underlying the success of trust and knowledge transfer