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Great room, great rate, pricey parking

Typical of the new Westins, the Harborview was done up in muted colors of gray, olive and dark wood. This hotel is very new with a modern lobby. It is up on the hill about a 20 minute walk to Old Port. Typical high end Westin bedding and linens complimented a 42' flat screen. We booked through the hotel website and, again, got a better rate the other travel sites. This is definitely a trend I am noticing. Parking, however, is another thing altogether. $24 to valet, really Portland??? The valet made it seem like it was the only real option, which we discovered was not true. No self parking was available. So maybe our rate was not so great...More

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Stayed: May 2014, travelled as a couple

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Ask jiffymatt about The Westin Portland Harborview

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

BWennerstrom, General Manager at The Westin Portland Harborview, responded to this reviewResponded 25 May 2014

Thank you for your feedback. I'm glad you were able to utilize our Best Rate Guarantee by booking on our website. We do in fact offer Valet parking on site available right at our front door. There are other self park garages and street parking nearby, however not affiliated with the hotel.

Be Well,

Bruce WennerstromGeneral Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Nice hotel in a good location in Portland. Lots of local attractions all in walking distance. The hotel is managed well with a good staff. There is a airport shuttle that is comp. Just wish the manager had said this in his welcome email I received several days before I arrived. The rooms are very nice & the hotel is very clean.

Room Tip: Upper Floors bay side

Stayed: May 2014, travelled with friends

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Ask Joe c about The Westin Portland Harborview

1 Thank Joe c

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

BWennerstrom, General Manager at The Westin Portland Harborview, responded to this reviewResponded 25 May 2014

Thank you for the review! I hope you enjoyed exploring downtown Portland. Thank you for your feedback on the welcome letter. We are currently looking to make some changes.

Be Well,

Bruce WennerstromGeneral Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

We were made to feel very welcome at this hotel with valet parking and we never saw our luggage until we were in our room. Check-in was simple and quick. The rooms were well equipped with tea and coffee making facilities, a fridge, a good sized TV and comfortable beds. The concierge was excellent and offered us a selection of restaurants across the local area and was extremely knowledgeable. Checkout was very quick and our receipt was emailed to us. Breakfast was very nice but not cheap.

The only reason that this is not a 5 is that over the last nine hotels we have stayed in, we have never had to pay for wifi. It's $9.99 for 24 hours in this one. Shame.

Stayed: May 2014, travelled as a couple

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Ask Playfairest about The Westin Portland Harborview

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

BWennerstrom, General Manager at The Westin Portland Harborview, responded to this reviewResponded 25 May 2014

Thank you for the review and feedback. I'm glad you enjoyed your time in Portland. Here at Westin we continually invest in state of the art technology, especially high speed wireless internet. We realize this is very important to all our guests which is why this area recieves to much attention. We hope to see you again soon!

Be Well,

Bruce WennerstromGeneral Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

I visited Westin Harborview with friends last week, May 1-4. From the moment we entered the hotel foyer, to the moment we left, every single member of the staff exuded a natural charm, always ready and helpful. Gillian Ghanekar in Reception and Evan in Harborview's restaurant were especially the epitome of hospitality.

My very quiet guest room, with a superb bed and a spotless, well-equiped bathroom, had superb views of the harbor and distant countryside. Everything functioned perfectly, however, the bedside clock was too bright - I kept forgetting to adjust it.

Breakfast, with an un-necessarily complex menu, was first-rate; service, punctual.

I left, wanting to return.

Room Tip: riverside rooms, above the 9th floor

Stayed: May 2014, travelled with friends

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Ask casamolina about The Westin Portland Harborview

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

BWennerstrom, General Manager at The Westin Portland Harborview, responded to this reviewResponded 25 May 2014

Thank you for the review and feedback. We are fortunate to have both Gillian and Evan as part of our team. I'm glad to hear you enjoyed your stay. We hope to see you again real soon!

Be well,

Bruce WennerstromGeneral Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

We stayed at The Westin Portland Harborview on a weekend in May. We were updated to a studio due to our Westin status. We were give a suite, a bedroom with a living room. Space was great. We were a bit deceived, the sofa was not a sofa bed. We put our children on the sofa to sleep. Everything in the room was new which was perfect. The washroom was so big, it was great. The only negative aspect was that our room key ceased to function. Upon returning to our room one night, we realized the room key was not working as it should. We put the children on the floor as they were sleeping. My youngest was having a night mare and started crying. Someone in a room close by kept on opening their door to see what the noise was. It was close to 10 pm at night. My husband went down to get another key. I tried to console our little one, but no success. This went on for a good ten minutes and no site of my husband. The door not far from us kept on opening. Then, my husband came back up. There had been a line up in the reception area and it took him long to get a new key. We brought our children in the room. Along comes a security guard. I explained to him the key was not working and that our little one would not stop crying. If it had not been for that malfunctioning key, all would have been fine. Those folks in the room could have easily asked what was wrong instead of complaining.. Also, the last floor should be a club lounge instead of a bar. When one has children, what do we do with a bar?

Room Tip: Next time this happens, we shall all go down to get a new key.

Stayed: May 2014, travelled with family

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Ask Maria D about The Westin Portland Harborview

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Newly renovated Westin in downtown, good location to walk to restaurants and cafés. Excellent staff, rooms a bit small but nicely appointed, the best beds in the business. Great shower and nice amenities, including a little fridge and Starbucks coffee in the room. Unfortunately window doesn't open so you can't get some fresh air in the room. Only one computer working in business ctr. Free SUV shuttle to/ from airport , a real nice touch. About 20 min walk to harbor. The hotel restaurant was amazing, great service and great food - don't miss the clam chowder. Will go back in a heartbeat.

Stayed: May 2014, travelled with friends

Ask PatoColumbus about The Westin Portland Harborview

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

BWennerstrom, General Manager at The Westin Portland Harborview, responded to this reviewResponded 25 May 2014

Thank you for the review. We agree with you that we are the "best hotel in Portland" We are looking forward to your return stay!

Be well,

Bruce WennerstromGeneral Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC