4 The Challenge No single version of the truth Inefficient business processes Duplicate master data and effort required to align across the many systems Inefficient administrative communication Costly supply chain delays Long lead times Intricate IT landscape High cost for IT maintenance and support Complexity of interfaces between the BCX Enterprise systems, requiring translations tables and manual intervention Intricate spreadsheets to migrate and upload data

16 Lessons Learnt Ensure Senior Management buy in, with constant communication to all stakeholders Ensure alignment between Strategy, Business Process, MDM and EIM Design Send communication through all possible channels and mediums to ensure that everyone affected are included. Ensure record backup and retrieval plans are in place when migrating data and archiving Regularly review policies, standards, guides and processes for improvement Don t underestimate the value of change management Enterprise Information Management uniquely provides services to both Business and IT it is not mutual exclusive to only 1 of these.

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