The Pelco Device Utility cannot find IP cameras?

Issue

What are some troubleshooting tips when the Pelco Device Utility cannot find IP cameras?

Product Line

Pelco Cameras

Environment

Pelco IP cameras

3rd party IP cameras.

Lan or WAN.

Cause

IP cameras are not showing up in Device Utility.

Resolution

Troubleshooting tips:

Verify the camera is powered correctly with PoE or with 24 VAC. Confirm power consumption with Web interface of PoE-capable switch or through blinking green LED during power up.

Confirm that the green LED flashes when power is applied to the camera, indicating network connectivity.

Verify the camera is physically connected to the same network (VLAN) as the PC running the Device Utility. If the PC resides on a different network or VLAN, verify the required multicast protocols are enabled. Consult with the IT Administrator.