Don't just take our word for it...

Brian wrote to us to say...

Latest from the WCF Chandlers

Operations Manager - WCF Chandlers

1st November 2018

Reporting to: General Manager
Location: Grantham
Salary: £38,000 + Car Allowance + Pension
Overview
Monitor, manage and co-ordinate depot resources to ensure a continuous increase in operational productivity and improved quality of service provided.
The core responsibilities of this role are to ensure our team of drivers, working across 7 depots, are well managed and receive leadership, support and training to be successful in their role. The role also encompasses responsibility for ensuring offices and depots are safe and secure. This involves regular inspections of our depots and offices, working with our Health & Safety and Facilities Manager to ensure standards are maintained and compliance achieved with relevant standards.
This role will also represent the Operations function as an active member of the Management Team.
Staff Management
Support and assist your team to consistently deliver high levels of performance and customer service in accordance with WCF guiding principles
Line management responsibility for all drivers across 7 regional depots (Grantham, Corby, Spalding, Lincoln, North Killingholme, Pocklington and Beeston (opening 2019))
Define and support the development of drivers by identifying and sharing best practice
Ensure smooth running of all functions within the depot
Recruit drivers, including pre-employment checks
Perform annual driver licence checks
Ensure annual PDP refresher training is delivered to all drivers
Undertake performance management in accordance with WCF policies and procedures
Work closely with Customer Services to investigate incidents to resolve swiftly and implement learning
Ensure daily checks conducted at each depot by designated driver
Investigate tachograph breaches and taking appropriate action to reduce number of recorded breaches
Administer the driver bonus scheme
Report on driver and depot performance according to company requirements
Health & Safety
Supported by the Health & Safety Manager, ensuring compliance with Health & Safety, Environmental and employment legislation to ensure defined standards are met and best practice adhered to
Complete Permits to Work with 3rd party contractors
Complete annual review of risk assessments
Ensure adherence to safe systems of work
Perform monthly vehicle checks
Hold monthly safety meetings and toolbox talks
Report vehicle defects
Complete monthly site checklists
Co-ordinate with Facilities Management team to facilitate contractor access and works to offices and depots
Ensure site security is maintained and CCTV systems are effectively managed and monitored by 3rd party contractor
You should possess the following:
Ability to investigate incidents and provide recommendations to prevent re-occurrence
Proven track record of implementing and maintaining safe systems of work
Proven track record of line/resource management experience in a transport environment
Proven ability to plan in a rapidly fast changing environment
Experience supporting and implementing capital projects
Ability to lead and coach a team
Strong interpersonal skills and ability to influence
Clear communicator both verbally and non-verbally
WCF Guiding Principles
We will always put safety first;
Never be complacent
Lead by example
Don’t take unnecessary risks in the workplace
Report any poor or unsafe practices
We will always do the right thing for the right reasons;
Put the customer at the heart of your decision
Look at the bigger picture
Ensure your motives are in the interests of the business and not for personal gain
Don’t compromise the long term at the expense of the short term
We will treat each other with respect;
Appreciate different points of view and keep an open mind
Communicate honestly and openly
Listen as well as contribute
Enjoy each other’s company
We will listen to and value what our customers tell us, even if we don’t always agree with what they say;
Become better at what we do by using negative reviews or complaints constructively
Respond promptly and decisively
Never forget to say you are sorry
Treat feedback with respect and say thank you for positive reviews
We will listen to and value what our colleagues tell us, and support the decision of the team;
Be constructive and never personal
Don’t allow your actions to undermine those of your team
Actively participate in discussions
Look at the bigger picture
We will do what we say we will, when we say we will;
Don’t over promise and under deliver
Stick to deadlines and keep people informed if you need more time
Don’t put things off
Treat each other with respect
We will not be afraid to challenge the status quo;
Look for opportunities for positive change
Be constructive in your approach and your manner
Think about how you can make a difference
Be respectful of required processes and procedures
We will say "thank you" for a job well done;
Don’t take people or their actions for granted
Always look for a chance to offer positive feedback
Acknowledge hard work and effort
Remember the small things
We will take personal responsibility for our own behaviour and development;
Be alert to ways in which you can do your job better or learn from others
Move out of your comfort zone
Don’t look for blame when things go wrong
Never seek to cover up your mistakes
We will sell products and services that we are proud of.
Enjoy what you do; if you don’t, neither will your customer
Show how passionate you are about your business
Take pride in your work
Share your successes with your colleagues