to get a newer software update do this:
settings>>>apps/applications manager>>>slide into all apps option>>> look for the green android icon for google frameworks>>>> clear chache>>> clear data>>> force to stop it.
then manually look for software update. ( must try several times) and also try rebooting the device, mine was updated to 5.0 lollipop at the fourth try.

pgeb, 27 Nov 2016I bought the Pure XL for its large screen, hardware specs, and low price, because I'm opticall... moreI was having a hard time after my phone got an update from BLU. It would shut off, reset, get stuck... You name it. I did a hard reset. Now it is working perfectly. Only one problem the charger port is not working well. I have to move charger plug all around just to get it to charge. They don't have anybody local that can fix this small issue

I bought the Pure XL for its large screen, hardware specs, and low price, because I'm optically hampered and financially strapped. In short I got what I paid for. After 9 months its graphics display now crashes the system and causes an instant shutdown, from which there is no restart for hours. Doesn't matter what is displayed, camera, internet, email, etc. Any display can make it go. Also, the screen arrived with a large crack, and has developed a second one. Didn't affect the digitizer,but shouldn't have happened to Gorilla glass! Battery appears to have developed a random short circuit also. It will be 75% charged one minute, and within one second drop to less than 5%. This happens when it is just sitting idle in the table. The last complaint is its inability to now handle alerts that occur when it is engaged in any other activity, such as email, phone use, internet activity, etc. The alert chime sounds for a microsecond, then the system crashes and can't be revived for a number of hours.
Now looking for a NON-BLU replacement phone!

Not the best phone for the money. The hardware is good but the OS is crappy. Phone can not switch from WiFi to satellite internet fluidly. The icons on the OS can not be removed or added. The icon issue is bad because the phone will loose icons occasionally. Like most comments the phone does not get updated anymore and is stuck on android 4.4.2. Overall it is best getting another phone by spending more money because this thing will only last about a year or less.

This is the worst ever purchased. I received this new phone Sept 6 and in less than one week the screen shimmers and shows atleast 8 of said icon at a time. I tried to restore by taking out and replacing battery to no avail. It took one week before it settle down. Well Oct 2 the same rubbish, for days. I will have to go back to my old phone.........sigh ..BLU never again.

I so far really like the phone, but when making calls it makes like a blue ball and drops it. Making it hard to to the most important feature "Make a Phone Call" This is really a big problem when I enter the phone number and it does this. I must redial the number manually again. Is there a fix for this or is this like the worst phone for making a call I have ever had.

This is the worst phone I have ever had. My husband bought one too and can't believe the waste of money. It's slow, deleted apps, freezes constantly, drops calls all the time, you will be talking to someone and they all of a sudden can't hear you, blue tooth doesn't stay connected in the car and the list goes on. Piece of junk if you ask us. We are both in our 50's and have had alot of phones. Biggest mistake purchasing these.

Taseta, 16 Apr 2016Updated to kitkat but now it can't update any app in my phone. I don't know what to do...Back up your data to a computer or sync data cloud service as much of your recent data on your phone possible, try a reset (power button + one of the volume buttons a quick Google search will tell you).

Other than than the reset, you start from scratch with the device - having backup your data as I said above. Go to 'settings', select 'backup & reset', select 'Factory Data reset'
Please do a backup before - this is format of the stored data on the device.

Once that is you just turn on, check the wireless update, reinstall and hope for the best I guess, once it's successful you just copy your data back to your phone and live it up! :)

Kit Kat update on Monday April 11, 2016. I haven't been so happy since I got the device back in 2014. Radio now works 100% of the time, multi-task switching has changed to the more stock android methodology - just when I basically got use the original and a few visual tweaks to the interface (Dock & settings menu). I would love for the device to see more updates in less than two years though, that would make me feel special :)

RoAzPi, 12 Apr 2016 I just got a notification on my BLU Life Pure XL for an upgrade to kitkat. BLU_L260l_V21_GENE... moreyes I got that too ...but imho this comes veryyy late. Anyway were is Android 5.0 ??

RoAzPi, 12 Apr 2016 I just got a notification on my BLU Life Pure XL for an upgrade to kitkat. BLU_L260l_V21_GENE... moreI received and updated mine and some of the issues like radio not working fixed waiting to see what else was fixed and not fixed as yet