Will you be at the Intranet 2010 conference in Utrecht, The Netherlands on March 16? If so, I hope to meet you there. Last year I gave a breakout session. This year my colleague Jan van Veen and I will also be giving a breakout session. It is titled 'Social Media and Internal Communication'. We promise it's going to be interesting and we are looking forward to your questions and remarks!

Recently I organized an Océ-internal seminar about Information and Knowledge Management. I invited prof. dr. Robert de Hoog (of the University of Twente) to kick off this seminar with an introduction to information and knowledge management. He has a very interesting and pragmatic approach to these fields. De Hoog has written a lot about knowledge management, definitions and practice. This definition resulted from his pragmatic approach and could also help knowledge management department and knowledge managers do the right thing. I'm curious what you think of it.Here's the definition (my own translation from Dutch):Knowledge management is the management task consisting of a structured cycle of activities to identify, initiate and track interventions/actions, optimizing the use of knowledge in business processes, considering the positive and negative aspects of knowledge.An example of a positive aspect of knowledge is: it can grow. A negative aspect is: knowledge is power.Tags v…

I've been wanting to share a thought with you for some time now. Here goes!Every now and then (too often in my opinion) you hear managers of companies say: "We need scale, we need to expand to be profitable." This remark leads to a new acquisition (sales channel e.g.) or a merger.This statement puzzles me. I understand what it says, but I tend to disagree with it. It sounds like: The Bigger the Better. We all know and experience this doesn't have to be true. It can be true. This statement simply implies that it is true. Or am I mistaken? Is this a statement that is economically and logically correct? Please tell me if I'm wrong.So, I disagree with this statement (for now). And I think it tends to mask an underlying problem. Talking about scale moves a company away from thinking about vision. Why does our company exist? What are we good at? Who are our competitors? What do we want to be good at? Etc. When you have a sound vision, you can define a roadmap to get t…

Some time ago I posted about Océ's enterprise microblogging initiatives. As you know Jan van Veen (Corporate Communications) and I are leading this project and enjoying it!Recently Jane McConnell, the intranet guru, left a new comment on my post "Implementing Enterprise Microblogging with Yammer". She wrote:Hi Samuel, Good post. I'd already seen it, but now I have a specific question: You talked about updating the org chart and it being a viral touch for spreading the use of Yammer. Could you explain a bit more. I didn't get exactly the relationship. JaneGood question. I was a bit short on this interesting topic.One of the things I find interesting in technology adoption is: How do you get people to use a new tool or technology? Sometimes it's because everybody is using it. Another reason could be because it's superior technology with better features. One of the most interesting adoption strategies is making the technology or tool viral. Yamme…

Oof, really have to get back to blogging... I've been very busy with a product creation process re-engineering project. In general terms it's business process re-engineering. Recently the business team release their process descriptions, way of working descriptions and requirements to manage the processes. I'm in the Architecture Team, but also one of the Functional Team members. So now it was our turn to take the requirements and flip them into a functional specification. Interesting but cumbersome work...

As I tweeted I'm also reading Chris Anderson's book 'Free'. And I'm really enjoying it! One of the interesting remarks he makes is: every that goes from atoms to bit will be 'free'.

But Chris Anderson doesn't stop thinking. In the last Wired issues he says the following. Very interesting stuff!"Peer production, open source, crowdsourcing, user-generated content — all these digital trends have begun to play out in the world of atoms, to…