Core Property Manager

I am working with a financial and professional services firm specialising in real estate services and investment management. They currently have an opportunity based in their Battersea office for a Core Property Manager to manage a portfolio of properties across London.

The position available involves leading the core Property Manager team. The property management team consists of 6 property managers managing a total of over 800 properties across London. Responsibilities include making preparations for the start of a tenancy, ensuring that landlords comply with current legislation, organising repair works and dealing with general tenancy related queries. The role requires excellent organisational skills, good telephone manners and the ability to work under pressure and with a degree of flexibility as no two days are ever the same.

Responsibilities

Providing exceptional service to internal and external clients including providing informed and accurate advice in order to ensure that client retention rates remain high

Following procedures to ensure that service standards are consistent

Seeking opportunities to increase revenue

Ensuring that landlords are compliant with legislation and contractual obligations by ensuring that required safety certificates are carried out and all contractual obligations such as repairs completed within a reasonable timescale

Managing a portfolio of circa 125 properties

Leading a team of 5 property managers

Ensuring 1:1 meetings take place quarterly for team

Actively working with Senior management to ensure smooth running of department and excellent team performance

Acting as Senior in the team for any complaints and allocation of work in the event of absences

Requirements

Confident liaising with clients via phone, email and letter

Ability to work under pressure with a degree of flexibility and to take control of own workload

Good interpersonal skills

Excellent organisational and IT skills although previous knowledge of the Proman property management software is not essential

Previous experience of property management is desirable

Experience within a customer focused environment

The suitable candidate will be somebody who is seeking to further his or her career.

The property management department will provide fantastic opportunities in the near future to anybody who is ambitious and it committed to providing exceptional service

Experience

A good level of experience in a similar position

Knowledge

Member of ARLA - this is not essential but desired.

If you are interested in finding out more about this exciting opportunity, please apply now.