Judge Us By The Company We Keep

Highlighted Case Study

The BRC Helps A Growing Test Lab Show International Commitment to Quality.

The BRC Difference

The strength and effectiveness of our programs and the benefits they bring to your business are best described in what our clients have to say.

When Subaru of America needed to educate key personnel regarding ISO 14001 environmental certification, we were referred to The Business Resource Centre. To date, The BRC has effectively and cost-effectively trained 26 of our employees as Environmental Internal Auditors. We are very pleased with the results. The “can do” attitude of The BRC’s trainers and staff makes them a pleasure to deal with.

I have worked with your consultants in the past and continue to be impressed with their presentation skills, professional manner and knowledge of QMS. We will definitely be using The BRC’s training courses in the future.

Maria Pemberton | QMS ManagerNatural Resources Canada

We contacted The Business Resource Centre in May for a GAP analysis and the implementation training course. We found this initial session very informative and instrumental in positioning our firm to proceed in a positive effective strategy plan to secure early ISO certification. In August The BRC came back to do an on-site Internal Auditor course for our staff members. On December 7 we were recommended for certification of ISO 9001. We certainly could not have done this without the tremendously useful training and wonderful support from The BRC. Thanks again to Mike Peter and Elizabeth!

Management TeamKnudsen Engineering

Our company continues to return to The BRC for our training requirements, as they consistently go above and beyond to provide customer satisfaction in the delivery of their product.

I enjoyed the training and moreover we all benefited from it. Feedback was very positive and I had an opportunity to see them interact and now have a better understanding of support required. No one lost interest and the comprehension was really there. I also benefited from seeing our environmental people interact and their strengths and needs. I would certainly recommend your training to anyone who asks.

Maurice Pestowka | Environmental ManagerAGS Automotive

Thank you for the outstanding service in preparing the material, communicating to us as needed, and providing us with an excellent trainer in regards to the Privacy Training course. I look forward to working with you in the future.

Laura SimeoniRoyal Bank of Canada

The Business Resource Centre is my first choice when planning an ISO training event. They have always provided me with fast and friendly service. Their staff is very flexible and more than willing to customize the training to fit your needs. And to top it off, you can’t beat their prices. Choosing The Business Resource Centre is a no-brainer.

Rick Darling | Quality ManagerRohMax (Degussa) Canada Inc.

Excellent tailoring of the course to our requirements. Students’ mock interviews showed that they had learned it very well. I feel very confident in their ability now to go and perform actual audits. So, I believe, do they!

Rick HillNortel Networks

What an amazing instructor! He just shows so much enthusiasm, genuine interest in the student learning and understanding the material. By far one of the best I have every had!!

Sebastian LevesquePPG

I just want to express my thanks to The BRC for providing the ISO 17025 Internal Auditor course this past March. I had watched this course for the past three years waiting for an opportunity to attend where there were going to be several attendees. I was looking forward to getting different perspectives from the other people in the industry as 17025 is written for both calibration and testing labs. I was not disappointed. The instructor was excellent with his presentation, he facilitated some interesting discussions and did a good job of covering the course material. It doesn’t matter how many times you go over the standard, you always learn something new and with the different perspectives within the class this was certainly the case. After three years, this course was worth the wait.

We have been using quality training offered by The Business Resource Centre for a number of years. Training is always provided by competent individuals with experience in the field. Quality is not the most interesting subject; however, we all recognize its positioin in our organizations and still need to understand the rationale behind the standards, processes and tools available to use. It is often the instructors’ experience that provides the much needed real-life context to make the course invaluable.

In 2005 I took the ISO 9001 Lead Auditor course as part of advancing my certification. The course material is, of course, closely controlled; however, the presentation and in-class discussions truly established an understanding that will allow me to place the context correctly. We were lucky to have participants from a number of industries (automotive, government, telecommunications and standards) which further enhanced the experience. As part of a continuing education program, our company brough in The BRC to instruct a Process Auditing seminar. Although our needs were somewhat unique, this material and the instructor provided welcome insights and sparked interesting discussions in the days following the course as we digested the material. The BRC provides the venue for our continued training growth; coupled with experienced instructors and diverse training locations, we can only see a fruitful future.

Michael David Jones | Operations AssuranceEricsson Canada Inc.

We recently contracted The BRC to do onsite internal auditor training and the feedback that I am getting from my auditors is fantastic. The trainer fulfilled the goals of the training and it has been highly effective.

Jannette MongeonJet Moulding

This is exactly what I am looking for. Thanks so much. You provide an excellent service and have helped me once again. I cannot sing your praises loud enough!

Linda MillerDynamex

I have requested the ISO 9001 Matrix and Audit Checklist that you are offering free of charge in your Quality Review Newsletter. As always, your montly issues are informative and enjoyable to read!

Karla HarriottStellate

Case Studies

CWB Labs

As the largest wheat and barley marketer in the world, the Canadian Wheat Board (CWB) sells grain to over 70 countries and is one of Canada’s largest exporters. Located in Winnipeg, Manitoba, the Wheat Board has worked since 1935 to obtain the highest possible international prices for Canadian grain.

The Wheat Board’s facilities include the CWB Lab, a testing laboratory that provides accurate and precise crop quality information for use in the marketing and sales of wheat, barley and other grain products into the global market.

Continued success has presented EMTEQ with one of the best challenges a company could want – how to maintain consistency, efficiency and quality during a time of significant growth.

“We needed a partner that could work directly with our internal stakeholders to help implement our ongoing improvements and changes,” noted Linda Thurston, QA Manager at EMTEQ. “Our management has always been directly involved in quality as a core focus of the company. We needed someone to contribute experience and advice to the decision-making process, and then help to take on some of the workload during implementation.”

As the Manager of Project Engineering and Quality Assurance for Wajax Industrial Components, Robert Holtforster is leader of the national team tasked with maintaining and consistently improving the quality of WIC’s services.

With WIC continuing to grow through the addition of regional and local companies, management recognized the need for a more robust, flexible quality management system to ensure consistency and a continued high standard of service. The organization placed a priority on tackling known issues and enhancing the structure of its QMS, but was in need of a partner to offer expertise and to help carry the workload.