General Info

Customers

Shipping

We make every effort to ship all orders received by 1:00 PM (Pacific Time) the same day. However, due to our work load, inventory or unforeseen circumstances your order may not ship the same day. Please allow 3 to 5 business days. All items are shipped from our plant in Silverton, Oregon. If you need the tools shipped the same day, please call us 1-800-972-7081 and we will try to accommodate you. We can ship US Mail, UPS, or Fed Ex.

Return & Exchange Policy

If you are not satisfied with any of our products, you can return any un-used item within 30 days of purchase for a full refund. You can also exchange any unused item for one of our other tools. You will be responsible for shipping charges on any exchanges unless of course the tool was damaged in shipping or we shipped you the incorrect part.