Dutch Chargebacks Agent
in Dundalkat PayPal

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Chargeback Agent works chargebacks initiated by buyers through their credit card company. They use discretionary decision making skills, a thorough understanding of Seller Protection (including card scheme regulations and/or ACH Returns) and knowledge of the chargeback process to reverse funds and limit access to accounts in order to minimize or prevent loss.
Bring your enthusiasm for solving customer challenges to a team that cares deeply about consumer satisfaction. This isn’t a job where you just read a script – you are empowered to resolve our customer’s questions by using creativity and skill to provide compassionate, practical solutions. You’re unflappable and consistently good at turning today’s problems into tomorrow’s solutions.

**Fluency in Dutch & English is required**

**Please note this role can either be located in Dublin or Dundalk**

Responsibilities

Review PayPal accounts that have been limited and determine the legitimacy of the account and account holder. Methods to accomplish this include reviewing faxed documentation such as driver’s licenses, credit card statements, bank account statements, utility bills, etc.,

Confirm account information using various websites, message and customer history in Kana, and account information in Admin Tools

Limit customer accounts when appropriate

Answer phone calls from Customer Service, other Operations departments, or Customer as needed

Place outbound phone calls to customers as needed in order to gather additional documentation when appropriate in order to effectively dispute a chargeback

Review Chargeback and/or ACH Returns received from credit card companies or financial institutions and accept or dispute the chargeback or ACH Return

Preferred Qualifications

Excellent interpersonal skills and ability to handle multiple queues and customer inquiries at once

Strong written (email) communication skills: use proper grammar and punctuation

Ability to function in multiple telephone and email queues covering several product lines

Ability to learn and adapt to new software technologies

Strong working knowledge of external systems and PC based internet and software applications

(Internet, Microsoft Office - Outlook, Word, and Excel)

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.