Standard and Low User Rates

Standard and low user threshold

If your electricity usage is under 8,000 kWh a year, or under 9,000 kWh a year in parts of the Lower South Island (see the green area on the map), you could benefit from one of our Low User plans. These plans have a lower fixed daily charge, and a higher rate for the electricity used. The rate depends on where you live and the type of meter(s) you have. Low User plans are only available for your primary residence (excludes holiday homes, shearers quarters, etc) and the property cannot be used for commercial, club or society activities.

If you’re unsure of your power usage, your last 12 months’ usage will be shown on your power bill(s). You may also wish to estimate your usage using the quick calculator below.

Where can I find my current rates?

The rates you pay for your power should be shown on the bill you receive from your current energy provider.

All bills are different but typically you can find the rates you are paying in the section of your bill that breaks down your power usage for your bill period. This usage will be denoted in KWH (kilowatt hours) and the rate should appear along with these. The daily charge amount will usually be found in the same section.

Prices shown are those of the most common set up in your area and your actual prices may differ from those quoted. More >

Prices shown are those of the most common set up in your area and your actual prices may differ from those quoted. If you have a different meter configuration than the rates displayed or would like more details about our rates, please call us and we'll help you find the right user plan.

Special Fees

We sometimes have to bill for services over and above your normal power and gas supply charges. These fees can be viewed here

Get savings when you add Gas to your plan.

Prices shown are those of the most common set up in your area and your actual prices may differ from those quoted. If during the processing of your application it is found your prices will be higher than those quoted then we will notify you of any changes.If you would like more details about our rates, please call us and we'll help you find the right plan.
Gas prices displayed are exclusive of GST and discounts. All prices are rounded to 4 decimal places and are subject to our terms and conditions. Special Fees >

Special Fees

We sometimes have to bill for services over and above your normal power and gas supply charges. These fees can be viewed here

Low User

If your gas usage is under 4,000 kWh a year, you could benefit from one of our Low User plans. These plans have a lower fixed daily charge, and a higher rate for the gas used. The rate depends on where you live. Low User plans are only available for your primary residence (excludes holiday homes, shearers quarters, etc) and the property cannot be used for commercial, club or society activities.

If you’re unsure of your gas usage, your last 12 months’ usage will be shown on your gas bill(s).

Trustpower offers a free transfer from your current internet provider. However, if you do not already have an active phone and/or broadband connection there is a connection fee (minimum connection fee $63). If a technician is dispatched to the property or exchange in order to complete the connection there may be further charges up to $263.53. Should additional non-standard work be required to complete your connection, a quote will be provided. If a charge is applicable, this will appear on your first bill.