Job Details

**298699BR**

**Auto req ID:**

298699BR

**HR Job Code:**

M01193 Branch Mgr (MLO)

**Job Profile:**

+ Responsible for all aspects of branch, including individual and team, performance. Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members. Leads through influence and impacts a range of eco-system partners in an omni channel environment. Drives revenue and loyalty through proactive interactions with clients.

+ Drives the employee experience. Responsible for acquiring and retaining talent through the coaching and development of employees. Ensures employees achieve the performance and activity expectations. Leads the performance management process for all direct reports.

+ Manages operational, human capital, reputational and business risk through adherence to established policies and procedures. Exercises sound decision making to identify and mitigate potential risk.

To learn more about this and other opportunities on our team watch this video.

**Certifications/Licenses:**

Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

**Required Education and Experience:**

Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of related experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

**Leadership Competencies:**

**Builds Winning Teams - Working Experience**

+ Develops talent by creating engaged, inclusive and diverse teams who are empowered to speak freely and act with integrity.

+ Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

**BRANCH BANKING SERVICES - Working Experience**

+ Knowledge of the responsibilities, issues, regulations, business practices, and operations of retail banking branches; ability to provide qualified services to customers.

**Core Competencies:**

**Manages Risk - Working Experience**

+ Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework.

**Customer Focus - Working Experience**

+ Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.

**Position Overview:**

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Branch Manager within PNC's Retail Branch organization, you will be based in LANSING, MI at the **DOWNTOWN LANSING** branch.