CTH Level 4 Diploma in Hospitality Management (QCF)

Objective

CTH Level 4 aims to provide understanding of the operational aspects of the international hotel industry and knowledge of the underlying principles involved by combining practical career-based elements with a number of essential underpinning management disciplines.

This course is an ideal preparation for immediate employment in the sector. Alternatively students may use it as a pathway to advanced study, typically progressing on to the CTH Level 5 Diploma.

Since the Level 4 Diploma is designed to be broadly equivalent to that of the first year of a bachelor’s degree, students may also use the qualification to apply for credit entry to a number of bachelor degree programmes at selected universities worldwide.

Syllabus Overview

RDO

Rooms Division Operations

RDS

Rooms Division Supervision

FBO

Food and Beverage Operations

FBS

Food and Beverage Supervision

FTH

Finance in Tourism and Hospitality

CSMTH

Customer Service Management in Tourism and Hospitality

GTH

Global Tourism and Hospitality

IA

Industrial Attachment*

*Additional Subject Information Industrial Attachment (IA) subject to eligibility and approval of Training Work Permit for international students.

Students who are not eligible for IA or granted a Training Work Permit by the Ministry of Manpower (Singapore) can complete the course by writing a Student Report based on knowledge gained during their theory component of the course. The report must have a word count of 3000 +/- 5%.
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6 months (Industrial Attachment)
44 hours per week
Industrial Attachment for international students is not guaranteed as a training work permit is required to undertake the on the job training. The application for training work permit is subject to approval by the Ministry of Manpower.

Full Time Intake

Class Commencement

Enrolment Period

27 May 2019

14 Apr 2019 – 11 May 2019

24 Jun 2019

12 May 2019 – 08 Jun 2019

22 Jul 2019

09 Jun 2019 – 06 Jul 2019

Part-Time IntakeDates available on request

Awarding BodyThe Level 4 Diploma in Hospitality Management is awarded by the Confederation of Tourism and Hospitality (CTH).

FBO – Food and Beverage Operations
This unit covers understanding the principles of food production operations and food and beverage service.

FBS – Food and Beverage Supervision
This unit covers evaluating the effectiveness of food and beverage operations, developing food and beverage operations, understanding how to arrange banquets and functions, understanding how to supervise the purchasing and storage of food and beverages and the management of staff performance.

FTH – Finance in Tourism and Hospitality
This unit covers understanding the sources of income generation and other funding in the tourism and hospitality industry; the operation of the business in terms of the elements of costs; be able to apply the concept of marginal costing to price setting, particularly as applied to those costs which change with time or level of activity and be able to prepare budgets with actual results.

CSMTH – Customer Service Management in Tourism and HospitalityThis unit covers the management of customer service operations, managing the resolution to customers’ queries and complaints, analysing the effectiveness of customer service in hospitality or tourism and understanding the use of quality systems in the tourism and hospitality industry.

GTH – Global Tourism and HospitalityThis unit covers understanding the size and scope of the global tourism and hospitality industry, the food and accommodation that sub-sectors it, the issues and influences affecting it and the growth of global tourism and hospitality brands.

IA – Industrial AttachmentThe aim of the Industrial Attachment is to expose students to a professional working environment where they can learn through real-world experiences. After completing theoretical components of hospitality service, students get to fully comprehend the service encounter through hands-on learning.

The workplace assessment forms a critical part of the overall assessment for the course and assesses three modules:

The Industrial Attachment provides you the opportunity to undergo 6 months internship in the hospitality or tourism industry. Typical establishments range from small businesses such as restaurants, boutique hotels and travel agencies through to large, globally recognised hotel chains.

A training work permit is required to undertake the Industrial Attachment. The application for training work permit is subject to approval by the Ministry of Manpower.

Diploma in Hospitality ManagementAfter you have successfully completed the CTH Level 4 Diploma, you can progress onto the CTH Level 5 Diploma.

University PathwaysStudents who successfully complete the CTH Level 4 Diploma are also eligible to gain progression to a number of universities worldwide. For more information, please visit www.cthawards.com.

Progression Pathway

The following are the universities that accept CTH Level 4 Diploma in Hospitality Management (QCF) as an Entry Requirement for their degree programmes:

Appeal to the Academic and Examination Board against examination result

150.00

150.00

Appeal to the Academic Council

225.00

225.00

Appeal to the Independent Adjudicator

450.00

450.00

Additional Textbook fee per book

60.00

60.00

Student Pass Renewal Fee

N.A.

120.00

Additional Uniform Fee per Shirt

25.00

25.00

Student ID Card

30.00

30.00

Postage Fee

74.77

74.77

¹ All Course fees payable by local and international students are protected under the Fee Protection Scheme (FPS) except Goods and Services Tax. Students can pay both their course and miscellaneous fees directly into ‘Boston Business School Pte Ltd’ DBS Account No. 003-901554-2 through any of the following methods:

SGD crossed cheque

SGD cash

Cashier’s order

Bank draft

Telegraphic transfer

NETS

² Miscellaneous fees are non-compulsory and non-standard fees which are paid only when necessary or applicable.

³ All fees are in Singapore dollars and are subject to 7% Goods and Services Tax.