theinsolestore.com Reviews

The Two Kinds of Reviews That
Determine Who You Buy From Online:

As an online shopper, you probably weren’t aware that there are two different kinds of merchant reviews collected online that are affecting your buying decisions - they are called ‘Passive’ reviews and ‘Active’ reviews. As a online shopper, it’s very important that you know the difference.

Passive Reviews

are reviews that can be submitted by anyone; many times, without confirmation of a purchase or verified use of a product, service, or even the company. An individual posting a Passive review also doesn’t have to publicly display who they are, so it’s much easier for an angry customer to leave negative reviews about a business with little consequence to their image, but potentially fatal consequences to the business they’re reviewing.

Active Reviews

on the other hand, are reviews that a business actively collects from ALL of its customers equally using a trusted 3rd party review service. Not only do Active reviews verify that the reviewer has actually made a purchase from the company, but they invite ALL paying customers to share their feedback and experiences, whether good or bad. In addition, ALL reviews are publicly posted for new potential customers to read.

So why does this matter?

This truly matters to you as a consumer, because you make important buying decisions based on the reviews you read online. The problem is, unless you know the difference, you could be making buying decisions based on really bad information.

Here are two things to remember when looking at merchant reviews online:

Passive Reviews are almost always negatively skewed

As consumers, how often do we go out of our way to leave a positive review after a good experience? Not often. But, how often do we go out of our way to leave a bad review after a bad experience? It’s in our nature to share our bad experiences with anyone that cares to listen, and the Internet seems to care.

Passive reviews are a great way to vent our anger about a company to the world. The problem is that because Passive reviews aren’t collected from everyone equally, then the reviews being displayed don’t provide an accurate view of the company.

Active Reviews provide the most accurate picture of a company’s real reputation

It’s just not possible for a company to be perfect, but can a company that does hundreds or even thousands of orders a day with only 5 Passive reviews and a 1.4 star-rating accurately be perceived as an awful company?

This is typically the case when Passive reviews are collected. However, when Active reviews are collected, the average star-rating tends to be much higher and a lot more accurate, because all customers are equally invited to share their experience.

Shopper Approved is one of the few rating companies in the world that only collects Active reviews. From a moral standpoint, it’s the only option, because when it comes down to it, Passive reviews just don’t give the full picture of a company’s true reputation and the experience they provide to the majority of their customers.

What can you do to make better buying decisions?

If you’re a consumer,

When looking at reviews online, keep these tips in mind:

- Look for companies with a large number of ratings and reviews, from a trusted 3rd party review source like Shopper Approved. These are most likely Active reviews and provide the most accurate picture of the company.

- If the company has a small number of ratings that are mostly negative, then they are likely Passive reviews and provide the least accurate picture of the company.

If you’re an online business owner,

Make sure that your company is collecting Active reviews in order to give potential customers the most accurate, honest representation of your company. If you don’t give your customers a way to give you feedback on their purchase, then they will go look for Passive review sites to share their concerns and frustrations when they have a bad experience. It’s much better to provide them with the proper tools and options that they need to properly resolve their issues when one happens to arise.

theinsolestore.com

Clothes & Accessories / Footwear

About Us

H

Howard N.
3 weeks ago
, TX

Verified Purchase

Howard N.
3 weeks ago
, TX
Verified Purchase

5.0

Overall Satisfaction Rating

"Thank you Ms. Escourse for your prompt and cordial response to my quirey. I ordered the insoles you recommended and they should be here in a few days. I'm confident they will be very comfortable.
Warmest regards, Howard Newmans"

Price

5/5

Why us?

You advertise that you carry replacement insoles for Sperry Top sider shoes.

Product Choice

It was recommended by Ms. Escourse, one of your customer service reps.

Public Comment

Howard,We appreciate your wonderful feedback and will be sure to pass your kind words along to our customer service representative. We thank you for your business.Best Regards,Angela M.Customer ServiceTheInsoleStore.com

Gary K.
3 weeks ago
, MD

Gary K.
3 weeks ago
, MD
Verified Purchase

5.0

Overall Satisfaction Rating

"I've been satisfied so far. I would have preferred to buy a size 15, but 14 will do."

Price

5/5

Product Choice

Previous experience with it.

Why us?

I'd made a previous purchase, and was satisfied that time.

Public Comment

Dear Gary,Thank you for your feedback. We are so sorry the insoles you purchased were unavailable in the size you wanted but we are glad you are enjoying them. We greatly appreciate your feedback.Best Regards,Angela M.Customer ServiceTheInsoleStore.com

Tom G.
08/03/2019
, CA

Tom G.
08/03/2019
, CA
Verified Purchase

5.0

Overall Satisfaction Rating

"Easily navigated website. Nice selection of products."

Why us?

Previous purchased

Product Choice

Seems to be a good quality product that should fit my needs.

Public Comment

Dear Tom,Thanks for taking the time to give us your feedback. We are happy to hear you are enjoying our selection of products. We appreciate your review.Best Regards,Angela M.Customer ServiceTheInsoleStore.com

Margaret A.
08/03/2019
, NY

Margaret A.
08/03/2019
, NY
Verified Purchase

5.0

Overall Satisfaction Rating

I bought sandals from TheInsoleStore last year and was very satisfied with them.

Product Choice

The sandals I ordered takes care of the foot problems I have as well as comfort.

Public Comment

Margaret,We are so happy to hear you were enjoying your sandals you previously purchased from us and that you find our site quick and easy to navigate. We appreciate your great review!Best Regards,Angela M.Customer ServiceTheInsoleStore.com

Nina S.
08/02/2019
, IL

Nina S.
08/02/2019
, IL
Verified Purchase

5.0

Overall Satisfaction Rating

"I have always had a great shopping experience even when trying to shop for my elderly father!!!"

Why us?

Because you carry Oofos!

Product Choice

For an after work shoe.

Public Comment

Dear Nina,We are so glad you are enjoying your shopping experience with us and that you are able to find your father the insoles he needs. We appreciate you taking the time to send us your feedback.Best Regards,Angela M.Customer ServiceTheInsoleStore.com

April H.
08/01/2019
, OK

April H.
08/01/2019
, OK
Verified Purchase

5.0

Overall Satisfaction Rating

"Great products, easy, quick, checkout! Have been buying Powerstep orthodics for over 3 years now and love them plus they hold up better than the ones I was getting from the Podiatrist."

Why us?

Free shipping over $20 and fast shipping

Product Choice

It fits the foot issues I have

Public Comment

Dear April,Thank you so much for your positive feedback. We are happy to hear you are enjoying your Powerstep Insoles and that you found our check out quick and easy!Best Regards,Angela M.Customer ServiceTheInsoleStore.com

Nancy G.
07/28/2019
, VA

Nancy G.
07/28/2019
, VA
Verified Purchase

5.0

Overall Satisfaction Rating

"Excellent choice and great service options! Something for each and every sport and condition. Well described products."

Price

5/5

Why us?

referral from friends

Product Choice

both products met our needs

Public Comment

Nancy,We are delighted to hear you are enjoying our website and finding everything you need. We appreciate your business and love the great review.Kind Regards,Angela M.Customer ServiceTheInsoleStore.com

Harry H.
07/24/2019
, NY

Harry H.
07/24/2019
, NY
Verified Purchase

5.0

Overall Satisfaction Rating

"
Easy to use site and convenient. "

Price

5/5

Why us?

Used them in the past and have been happy.

Product Choice

Need great arch support!

Public Comment

Dear Harry,We are happy to hear you found our website to be easy and convenient to use. We appreciate the great review and thank you for your business.Kind Regards,Angela M.Customer ServiceTheInsoleStore.com

David B.
07/23/2019
, ID

Verified Purchase

David B.
07/23/2019
, ID
Verified Purchase

5.0

Overall Satisfaction Rating

"All I had to do was search for "Polysorb" and my favorite inserts came up! Spreading the word about your store and this time I ordered a second set for myself and one for a coworker as well! Thanks for the happy feet!"

Why us?

You always have the Polysorb inserts by Spenco that I love and at a great price too!

Product Choice

I have been wearing them since 95 and after 26 years in the Navy at my retirement physical my doc said I had arches like a teenager! They make my feet pain free after standing on the for 8+ hours a day!

Merchant Response

theinsolestore.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

Public Comment

Dear David,We loved your feedback! We will be reach out to you privately as a special "Thank You" from our team at TheInsoleStore.com to you.Best Regards,Angela M.Customer ServiceTheInsoleStore.com

jon B.
07/20/2019
, TX

jon B.
07/20/2019
, TX
Verified Purchase

5.0

Overall Satisfaction Rating

"Your shoe size for the product does not tell me what country shoe size I need to order. Therefore your shoe sizing guide is pointless."

Price

4/5

Public Comment

Dear Jon,We are so sorry to hear you were unhappy with your experience on our website. We do offer a sizing chart on all of our products which can be found right above where you would select your shoe size. While we are based in the United States and our shoe sizes are in US sizes, our sizing chart offers Euro Size and UK size conversions . We also offer the measurements in Inches and Centimeter.

Please feel free to reach out to our customer service department, as we will be more than happy to assist you further.