Frequently Asked Questions

General Overview of Just Energy

Who is Just Energy?

Just Energy is a leading energy retailer in North America and one of the largest energy providers bringing energy solutions, natural gas and electricity to approximately 2 million customers. Our natural gas and electricity supply plans provide innovative solutions that allow our customers to choose from an array of plans to suit their lifestyle and comfort levels with market knowledge that includes secured rates, variable rates and index commodity supply programs. Just Energy also provides green energy products that provide a real and convenient solution for consumers to offset the environmental impact associated with their everyday energy use.

What Markets Does Just Energy Service?

The Just Energy Group of companies currently serves customers across Canada and the United States in Alberta, British Columbia, Manitoba, Ontario, Saskatchewan, Quebec, California, Delaware, Florida, Georgia, Illinois, Indiana, Maryland, Massachusetts, Michigan, New Jersey, New York, Ohio, Pennsylvania and Texas.

Is Just Energy Licensed?

Yes, Just Energy is fully licensed to operate in all of its markets.

Can anyone sign up with Just Energy?

Adults who reside in deregulated areas, in which Just Energy operates, are eligible to choose Just Energy as their supplier. In some states Just Energy operates as Commerce Energy. Please click on your state or province below for more specific information.

Commerce Energy in California

What is the regulatory information for California?

Commerce Energy in Delaware

General

Are you licensed to sell natural gas and electricity in Delaware?

In Delaware, Just Energy operates as Commerce Energy. Commerce Energy has been licensed by the Public Service Commission as an electric supplier.

Who do I contact if there are any emergencies, leaks or shortages with my commodity supply?

Utilities typically own, manage and maintain power lines, wires and pipes, therefore, if you are experiencing any problems or emergencies related to your electricity or natural gas supply, contact your local utility immediately.

Billing & Payment

Will I receive a bill from Commerce Energy?

No, Commerce Energy does not bill separately from your utility for electricity. Commerce Energy's charges will appear as a separate line item on your utility bill.

Is Commerce Energy charging me for my supply only?

Are there additional fees that my utility may be charging me?

There is no switching fee, however, your Commerce Energy rate for supply will not include the related charges, taxes and other amounts charged by your utility including charges relating to transmission, delivery, uplift, congestion and service charges.

How long after signing up will Commerce Energy take effect as my supplier?

In Delaware, it can take between 15-120 days for Commerce Energy to become your electricity supplier. If it has been longer than that and you still do not see Commerce Energy listed on your utility bill, please contact us.

How much will I be charged if I end my contract early?

The amount varies depending on your supply plan and contract length. Contact Commerce Energy for more details on cancellation fees. Residential customers may contact Commerce Energy directly to cancel a contract without incurring any exit fees.

Who do I contact for questions regarding my bill?

If you have questions regarding your commodity supply, please contact Commerce Energy at 1-866-587-8674 during normal business hours. For questions regarding other charges on your bill you should contact your utility.

Where and how do I pay my energy bill?

Commerce Energy does not bill separately from your utility bill, it is simply listed as your supplier. Contact your utility to determine what methods can be used to pay your bill.

Does Commerce Energy use a collection agency?

Like most major companies, Commerce Energy uses a collection agency, mainly when trying to settle outstanding commodity supply charges and exit fees.

Is there a late fee if I don't pay my bill on time?

Please contact your utility for its policies on late payment, options and budgeting.

Can I have service at two addresses at the same time?

Does transferring my service affect my contract?

No, the existing contract will still stay in effect. The only change will be the service address on record.

Will I have to pay a fee to transfer my service?

No, there is no fee required to transfer your service.

How can I cancel my Commerce Energy contract?

You can contact Commerce Energy to cancel your contract and pay any applicable exit fees.

How do I change my Commerce Energy plan?

To see if changing your plan with Commerce Energy is possible, please contact us at 1-866-587-8674 during normal business hours.

If my service has been disconnected for non-payment but I pay my balance, can I have my service reconnected?

Just Energy will not, nor does it have the ability to, disconnect your electricity service. If you have been disconnected, contact your utility.

Will I be charged a penalty for disconnection?

Contact your local utility to determine any disconnection penalties that may apply.

What is Commerce Energy's mailing address for exit fees or documentation?

If you are sending us payment by mail, please send it to: Commerce Energy, P.O. Box 2210, Buffalo, NY 14240-2210.

Energy Supply Plans

What are some types of energy plans offered by retailers?

Typically, energy retailers offer price protected plans (allowing you to secure your commodity supply rate for a set period of time) and variable-rate plans (where the commodity supply rate would change with the volatility of the market for a set period of time). Learn more about the benefits and why you would be interested in one plan over the other.

Just Energy in Florida

Regulatory Information

What is the regulatory information for Florida?

Commerce Energy in Georgia

General

Are you licensed to sell natural gas and electricity in Georgia?

In Georgia, Just Energy operates as Commerce Energy. Commerce Energy has been licensed to market natural gas.

Who do I contact if there are any emergencies, leaks or shortages with my commodity supply?

Utilities typically own, manage and maintain power lines, wires and pipes, therefore, if you are experiencing any problems or emergencies related to your electricity or natural gas supply, contact your local utility immediately.

Billing & Payment

Will I receive a bill from Commerce Energy?

Is Commerce Energy charging me for my supply only?

No, your contract with Commerce Energy covers your natural gas supply costs and you may also be charged a monthly customer service fee depending on credit and plan chosen.

Are there additional fees that my utility may be charging me?

You may be charged a one-time switching fee. This is charged by the utility when you switch to a marketer such as Commerce Energy. Your contract with Commerce Energy will not include state and local taxes or charges imposed by your utility.

Does Commerce Energy charge a deposit for new service?

Commerce Energy may require a deposit for new service in the event that you do not meet our credit requirement.

How long after signing up will Commerce Energy take effect as my supplier?

For your service to turn on, it can take up to 5 days from the date scheduled, but service can be scheduled up to 90 days in the future. If you request a switch and it is accepted and submitted before the 19th business day of the month, you will be a Commerce Energy customer by the beginning on the 19th of the next month. However, if your request is processed after the 19th of the month, your gas service may not be switched until the second month following your request.

How much will I be charged if I end my contract early?

If you choose to terminate your contract for natural gas supply early, you have a 3 day right of rescission from the day you enroll to cancel at no cost to you. If you cancel any time after that, you will be charged an exit fee. That fee varies depending on the price plan chosen. See your Service Disclosure Statement for details.

Who do I contact for questions regarding my bill?

If you have questions regarding your commodity supply, please contact Commerce Energy at 1-866-587-8674 during normal business hours. For questions regarding other charges on your bill you should contact your utility.

Where and how do I pay my energy bill?

You can pay your bill through many methods including online banking with Commerce Energy as a payee, online with auto pay by credit card, a pre-authorized debit to your bank account each month, manually at a bank in person or mail in checks and money order. Also, you can pay your bill at various CheckFreePay agent locations throughout the state. Find one near you by clicking here.

Does Commerce Energy use a collection agency?

Like most major companies, Commerce Energy uses a collection agency, mainly when trying to settle outstanding commodity supply charges and exit fees.

What is "budget billing"? How do I sign up for it?

Budget billing is not offered in Georgia at this time.

Is there a late fee if I don't pay my bill on time?

Yes, if your account becomes past due by $30.00 or more, you will be billed a late fee of 1.5% of the outstanding bill amount, or $10.00, whichever is greater.

Service Transfer & Disconnection

How can I transfer my Commerce Energy service to a new address?

Please contact your utility to notify them of your move and obtain your new account number. Then contact us at Customer Service to process your move.

Can I have service at two addresses at the same time?

No, you will need a separate contract per address.

Does transferring my service affect my contract?

No, the existing contract will still uphold. The only change will be the service address on record.

Will I have to pay a fee to transfer my service?

No, there is no fee required to transfer your service from Commerce Energy. There may be a turn on fee from your utility for the turn on at the new location.

How can I cancel my Commerce Energy contract?

You can contact Commerce Energy's customer service to cancel your contract and pay any applicable exit fees.

How do I change my Commerce Energy plan?

To see if changing your plan with Commerce Energy is possible, please contact us at 1-866-587-8674.

What is Commerce Energy's mailing address for exit fees or documentation?

If you are sending us payment by mail, please send it to: Commerce Energy, P.O. Box 650518, Dallas, TX 75265-0518

If my service has been disconnected for non-payment but I pay my balance, can I have my service reconnected?

Yes, once payment has been received, your utility will automatically reconnect all services with Commerce Energy based on original contract terms.

Will I be charged a penalty for disconnection?

You will be charged an exit fee as the contract will be cancelled due to non-payment and normal switch and disconnection fees will be billed.

Energy Supply Plans

What are some types of energy plans offered by marketers?

Typically, energy marketers offer price protected plans (fixed price plans that allow you to secure your commodity supply rate for a set period of time) and variable-rate plans (where the commodity supply rate would change with the volatility of the market for a set period of time). Learn more about the benefits and why you would be interested in one plan over the other.

What does Commerce Energy offer in Georgia?

Regulatory Information

What is the Georgia Public Service Commission (PSC)?

The PSC is regulatory body for all services including telephone, cable, water, natural gas and electricity. Learn more.

Just Energy and Tara Energy in Illinois

General

Are you licensed to sell natural gas and electricity in Illinois?

Just Energy is licensed to market natural gas in Illinois. We market electricity in Illinois under the Tara Energy brand which is licensed.

Who do I contact if there are any emergencies, leaks or shortages with my commodity supply?

Utilities typically own, manage and maintain power lines, wires and pipes, therefore, if you are experiencing any problems or emergencies related to your electricity or natural gas supply, contact your local utility immediately.

Billing and Payment

Will I receive a bill from Just Energy?

Your utility will normally bill you on our behalf, but we have the right to bill you directly.

Is Just Energy charging me for my supply only?

It depends on your plan. Some contracts may include supply only. With other products, the cost of JustGreen will be included in your commodity price.

Are there additional fees that my utility may be charging me?

You may be charged a one-time switching fee. This is charged by the utility when you switch to a retailer such as Just Energy. You will continue to be responsible for all regulated utility delivery, transportation, taxes and other charges from your utility.

How long after signing up will Just Energy take effect as my supplier?

In Illinois it can take between 15-120 days for Just Energy to become your natural gas or electricity supplier. If it has been longer than that and you still do not see Just Energy listed on your utility bill, please contact us.

How much will I be charged if I end my contract early?

If you choose to terminate your contract for natural gas or electricity supply early you have 30 days after you receive your first bill to cancel at no cost. After the 30 days see the contract terms and conditions for the fees associated with early termination if any. Residential customers may contact Just Energy directly to cancel a contract without incurring any exit fees.

Who do I contact for questions regarding my bill?

If you have questions regarding your commodity supply, please contact Just Energy at 1-866-587-8674 during normal business hours. For questions regarding other charges on your bill you should contact your utility.

Where and how do I pay my energy bill?

Tara Energy does not bill separately from your electric utility. Tara Energy's charges will appear as a separate line item on your utility bill. Just Energy does not bill separately from your natural gas utility. Just Energy's charges will appear as a separate line item on your utility bill. Contact your utility to determine what methods can be used to pay your bill.

What is 'budget billing'? How do I sign up for it?

Budget billing means that you pay a set amount each month for the bill. Typically, the company will look at the amount you spent last year and then add a percentage to it, to cover the cost of inflation and divide the amount over 12 months. You can contact your local utility to see if it offers budget billing in your area.

Is there a late fee if I don't pay my bill on time?

Please contact your utility for its policies on late payment, options and budgeting.

Service Transfer & Disconnection

How can I transfer my Just Energy service to a new address?

Please contact your Utility to notify them of your move and obtain your new account number. Then contact us at Customer Service to process your move.

Can I transfer my service and have service at two addresses at the same time?

No, you'll need a new contract for the second location.

Does transferring my service affect my contract?

No, the existing contract will still uphold. The only change will be the service address on record.

Will I have to pay a fee to transfer my service?

No, there is no fee required to transfer your service.

How can I cancel my Just Energy contact?

You can contact Just Energy to cancel your contract and pay any applicable exit fees as outlined in the terms and conditions of your contract.

How do I change my Just Energy plan?

To see if changing your plan with Just Energy is possible, please contact us at 1-866-587-8674 during normal business hours.

What is Just Energy's mailing address for exit fees or documentation?

If you are sending us payment by mail, please send it to: Just Energy, P.O. Box 2210, Buffalo, NY 14240-2210.

If my service has been disconnected for non-payment but I pay my balance, can I have my service reconnected?

Just Energy will not, nor does it have the ability to, disconnect your service. If you have been disconnected, contact your utility.

Will I be charged a penalty for disconnection?

You may be charged an Exit Fee, per the terms and conditions of your contract, as the contract will be cancelled due to non-payment.

Energy Supply Plans & Green Energy Products

What are some types of energy plans offered by retailers?

Typically, energy retailers offer price protected plans (allowing you to secure your commodity supply rate for a set period of time) and variable-rate plans (where the commodity supply rate would change with the volatility of the market for a set period of time). Learn more about the benefits and why you would be interested in one plan over the other.

What green energy products does Just Energy offer in Illinois?

How do I sign up for JustGreen™?

When you sign up for an energy plan with Just Energy or Tara Energy you can choose to offset some or all of your energy consumption for an added cost, when signing the contract. You can also contact us to sign up over the phone as an existing customer.

Why should I buy a green energy product?

Buying a green energy product is your opportunity to take action on the growing global and local urgency associated with climate change, while simultaneously increasing consumer demand for sustainable and renewable green energy products.

What renewable energy and carbon emission reduction products have Just Energy and JustGreen customers contributed to?

The JustGreen program helps support the development and growth of more than 30 green energy projects across North America. This has helped offset more than 667,000 metric tons of carbon emissions and inject more than 2.8 million mWh of renewable energy into the electricity grid. Click below to learn more about the projects Just Energy supports. Our projects and impact.

Regulatory Information

What is the Illinois Commerce Commission (ICC)?

The ICC is a major regulatory body for all consumer, processes, registries and transport in Illinois, including utilities such natural gas and electricity. Learn more.

Just Energy in Indiana

General

Are you licensed to sell natural gas and electricity in Indiana?

Just Energy is licensed to market natural gas, not electricity.

Who do I contact if there are any emergencies, leaks or shortages with my commodity supply?

Utilities typically own, manage and maintain power lines, wires and pipes, therefore, if you are experiencing any problems or emergencies related to your electricity or natural gas supply, contact your local utility immediately.

Billing and Payment

Will I receive a bill from Just Energy?

No, Just Energy does not bill separately from your utility. Just Energy's charges will appear as a separate line item on your utility bill.

Are there any additional fees that my utility may be charging me?

How long after signing up will Just Energy take effect as my supplier?

In Indiana it can take between 15-120 days for Just Energy to become your natural gas supplier. If it has been longer than that and you still do not see Just Energy listed on your utility bill, please contact us.

How much will I be charged if I end my contract early?

Please refer to the cancellation section of the Terms and Conditions of your agreement with Just Energy for information regarding any exit fees that may apply. Residential customers may contact Just Energy directly to cancel a contract without incurring any exit fees.

Who do I contact for questions regarding my bill?

If you have any questions regarding your commodity supply, please contact Just Energy. For all other charges on your bill you should contact your utility.

Where and how do I pay my energy bill?

Just Energy does not bill separately from your utility bill, it is simply listed as your supplier. Contact your utility to determine what methods can be used to pay your bill.

What is 'budget billing'? How do I sign up for it?

Budget billing means that you pay a set amount each month for the bill. Typically, the company will look at the amount you spent last year and then add a percentage to it, to cover the cost of inflation and divide the amount over 12 months. You can contact your local utility to see if it offers budget billing in your area.

Is there a late fee if I don't pay my bill on time?

Please contact your utility for its policies on late payment, options and budgeting.

Service Transfer & Disconnection

How can I transfer my Just Energy service to a new address?

Please contact your utility to notify them of your move and obtain your new account number. Then contact our customer service department to process your move.

Can I have service at two addresses at the same time?

No, you'll need a separate contract per address.

Does transferring my service affect my contract?

No, the existing contract will still uphold. The only change will be the service address on record.

Will I have to pay a fee to transfer my service?

No, there is no fee required to transfer your service.

How can I cancel my Just Energy contract?

You can contact Just Energy to cancel your contract and pay any applicable exit fees.

How can I change my Just Energy plan?

To see if changing your plan with Just Energy is possible, please contact us at 1-866-587-8674 during normal business hours.

What is Just Energy's mailing address for exit fees or documentation?

If you are sending us payment by mail, please send it to: Just Energy, P.O. Box 2210, Buffalo, NY 14240-2210.

If my service has been disconnected for non-payment but I pay my balance, can I have my service reconnected?

Just Energy will not, nor does it have the ability to, disconnect your service. If you have been disconnected, contact your utility.

Will I be charged a penalty for disconnection?

You may be charged an exit fee, per the terms and conditions of your contract, as the contract will be cancelled due to non-payment.

Energy Supply Plans

What are some types of energy plans offered by retailers?

Typically, energy retailers offer price protected plans (allowing you to secure your commodity supply rate for a set period of time) and variable-rate plans (where the commodity supply rate would change with the volatility of the market for a set period of time). Learn more about the benefits and why you would be interested in one plan over the other.

What does Just Energy offer in Indiana?

Regulatory Information

What is the Office of Utility Consumer Counselor (OUCC)?

OUCC is the regulatory agency for services including water, natural gas and electricity. Learn More.

Commerce Energy in Maryland

General

Are you licensed to sell natural gas and electricity in Maryland?

Just Energy operates as Commerce Energy and has been licensed to market both electricity and natural gas in Maryland.

Who do I contact if there are any emergencies, leaks or shortages with my commodity supply?

Utilities typically own, manage and maintain power lines, wires and pipes, therefore, if you are experiencing any problems or emergencies related to your electricity or natural gas supply, contact your local utility immediately.

Billing and Payment

Will I receive a bill from Commerce Energy?

No, Commerce Energy does not bill separately from your utility for electricity and natural gas. Commerce Energy's charges will appear as a separate line item on your utility bill.

Is Commerce Energy charging me for my supply only?

It depends on your plan. Some contracts may include supply only. With other products, the cost of JustGreen will be included in your commodity price.

Are there additional fees that my utility may be charging me?

Your utility will continue to bill you for delivery, transmission, transportation and other costs.

How long after signing up will Commerce Energy take effect as my supplier?

In Maryland it can take between 15-120 days for Commerce Energy to become your supplier. If it has been longer than that and you still do not see Commerce Energy listed on your utility bill please contact us.

How much will I be charged if I end my contract early?

This amount varies depending on your supply plan and contract length. Please contact Commerce Energy to find out more about cancellation fees. Residential customers may contact Commerce Energy directly to cancel a contract without incurring any exit fees.

Who do I contact for questions regarding my bill?

If you have questions regarding your commodity supply, please contact Commerce Energy. For all other charges on your bill you should contact your utility.

Where and how do I pay my energy bill?

Commerce Energy does not bill separately from your utility bill, it is simply listed as your supplier. Contact your utility to determine what methods can be used to pay your bill.

What is 'budget billing'? How do I sign up for it?

Budget billing means that you pay a set amount each month for the bill. Typically, the company will look at the amount you spent last year and then add a percentage to it, to cover the cost of inflation and divide the amount over 12 months. You can contact your local utility to see if it offers budget billing in your area.

Is there a late fee if I don't pay my bill on time?

Please contact your utility for its policies on late payment, options and budgeting.

Can I have service at two addresses at the same time?

Does transferring my service affect my contract?

No, the existing contract will still uphold. The only change will be the service address on record.

Will I have to pay a fee to transfer my service?

No, there is no fee required to transfer your service.

How can I cancel my Commerce Energy contract?

You can contact Commerce Energy to cancel your contract and pay any applicable exit fees.

How do I change my Commerce Energy plan?

To see if changing your plan with Commerce Energy is possible, please contact us at 1-866-587-8674 during normal business hours.

If my service has been disconnected for non-payment but I pay my balance, can I have my service reconnected?

Commerce Energy will not, nor does it have the ability to, disconnect your electricity service. If you have been disconnected, contact your utility.

Will I be charged a penalty for disconnection?

Contact your local utility to determine any disconnection penalties that may apply.

What is Commerce Energy's mailing address for exit fees or documentation?

If you are sending us payment by mail, please send it to: Commerce Energy, P.O. Box 2210, Buffalo, NY 14240-2210.

Energy Supply Plans

What are some types of energy plans offered by retailers?

Typically, energy retailers offer secured-rate plans (allowing you to secure your commodity supply rate for a set period of time) and variable-rate plans (where the commodity supply rate would change with the volatility of the market for a set period of time). Learn more about the benefits and why you would be interested in one plan over the other.

What does Commerce Energy offer in Maryland?

Regulatory Information

What is the Maryland Public Service Commission (PSC)?

PSC is a major regulatory body for all services including telephone, cable, water, rail, vehicle, natural gas and electricity. Click here to learn more.

Just Energy in Massachusetts

General

Are you licensed to sell natural gas and electricity in Massachusetts?

In Massachusetts, Just Energy is a licensed electricity supplier.

Who do I contact if there are any emergencies, leaks or shortages with my commodity supply?

Utilities typically own, manage and maintain power lines, wires and pipes; therefore, if you are experiencing any problems or emergencies related to your electricity or natural gas supply, contact your local utility immediately.

Billing and Payment

Will I receive a bill from Just Energy?

No, Just Energy does not bill separately from your utility for electricity supply. Just Energy's electricity supply charges will appear as a separate line item on your utility bill.

Is Just Energy charging me for my supply only?

It depends on your plan. Some contracts may include supply only. With other products, the cost of JustGreen will be included in your commodity price.

Are there additional fees that my current supplier may charge me?

If you are currently on a fixed rate plan with the local utility, the utility will charge a reconciliation fee at the time of the switch. This is charged by the utility when you switch to any competitive electricity supplier such as Just Energy. If you are currently served by another competitive electricity supplier, check your current terms and conditions to determine what, if any, fees you may incur.

How long after signing up will Just Energy take effect as my supplier?

In Massachusetts, it can take anywhere between 10 and 150 days for Just Energy to become your electricity supplier. If it has been longer than that and you still do not see Just Energy listed on your utility bill, please contact us.

How much will I be charged if I end my contract early?

This amount varies depending on your supply plan and contract length. Please contact Just Energy to find out more about cancellation fees. Residential customers may contact Just Energy directly to cancel a contract without incurring any exit fees.

Who do I contact for questions regarding my bill?

If you have questions regarding your commodity supply, please contact Just Energy. For all other charges on your bill you should contact your utility.

Where and how do I pay my energy bill?

Just Energy does not bill separately from your utility bill, it is simply listed as your supplier. Contact your utility to determine what methods can be used to pay your bill.

Does Just Energy use a collection agency?

Yes, like most major companies, Just Energy does use a collection agency, mainly when trying to settle outstanding contract termination fees.

What is 'budget billing'? How do I sign up for it?

Budget billing means that you pay a set amount each month for the bill. Typically, the company will look at the amount you spent last year and then add a percentage to it, to cover the cost of inflation and divide the amount over 12 months. You can contact your local utility to see if it offers budget billing in your area.

Is there a late fee if I don't pay my bill on time?

Please contact your utility for its policies on late payment, options and budgeting.

Can I have service at two addresses at the same time?

Does transferring my service affect my contract?

No, the existing contract will still uphold. The only change will be the service address on record.

Will I have to pay a fee to transfer my service?

No, there is no fee required to transfer your service.

How can I cancel my Just Energy contract?

You can contact Just Energy to cancel your contract.

How do I change my Just Energy plan?

To see if changing your plan with Just Energy is possible, please contact us at 1-866-587-8674 during normal business hours.

If my service has been disconnected for non-payment but I pay my balance, can I have my service reconnected?

Just Energy will not, nor does it have the ability to. disconnect your electricity service. If you have been disconnected, contact your utility.

Will I be charged a penalty for disconnection?

Contact your local utility to determine any disconnection penalties that may apply.

What is Just Energy's mailing address for exit fees or documentation?

If you are sending us payment by mail, please send it to: Just Energy, P.O. Box 2210, Buffalo, NY 14240-2210.

Energy Supply Plans & Green Energy Products

What are some types of energy plans offered by retailers?

Typically, energy retailers offer price protected plans (allowing you to secure your commodity supply rate for a set period of time) and variable-rate plans (where the commodity supply rate would change with the volatility of the market for a set period of time). Learn more about the benefits and why you would be interested in one plan over the other.

What does Just Energy offer in Massachusetts?

What is a green energy product?

For electricity, a green energy product means Just Energy purchases renewable energy credits to offset the equivalent of a percentage of your household electricity consumption. Renewable energy credits support electricity generated from renewable sources such as hydro, solar or wind. For natural gas, a green energy product means that Just Energy purchases carbon offsets to offset the equivalent of a percentage of your household natural gas consumption, which helps reduce your environmental impact.

Does Just Energy offer green energy products?

Yes, Just Energy does offer green energy products in Massachusetts.

What green energy products does Just Energy offer in Massachusetts?

Just Energy offers JustGreen™ Power and commodity supply. Learn more about these products.

How do I sign up for JustGreen™?

When you sign up for an electricity plan with Just Energy you can choose to offset some or all of your energy consumption when signing the contract. With some contracts, the Just Green will be an additional charge, with other products, the cost of JustGreen will be included in your commodity price. You can also contact us to sign up over the phone as an existing customer.

Why should I buy a green energy product?

Buying a green energy product like JustGreen is your opportunity to take action on the growing global and local urgency associated with climate change, while simultaneously increasing consumer demand for sustainable and renewable green energy solutions.

JustGreen helps support the development and growth of more than 30 green energy projects across North America. This has helped offset more than 667,000 metric tons of carbon emissions and inject more than 2.8 million mWh of renewable energy into the electricity grid. With the help of our customers, Just Energy is able to support many green energy projects.

Regulatory Information

What is the Department of Public Utilities?

The Department of Public Utilities is responsible for oversight of investor-owned electric power, natural gas and water utilities in the Commonwealth; developing alternatives to traditional regulation; monitoring service quality; regulating safety in the transportation and gas pipeline areas; and for the siting of energy facilities. The mission of the Department is to ensure that utility consumers are provided with the most reliable service at the lowest possible cost; to protect the public safety from transportation and gas pipeline related accidents; to oversee the energy facilities siting process; and to ensure that residential ratepayers' rights are protected.
Department of Public Utilities

What is the Just Energy Disclosure Label for Massachusetts customers?

Just Energy in Michigan

General

Are you licensed to sell natural gas and electricity in Michigan?

In Michigan, Just Energy is licensed as an alternative gas supplier (AGS) by the MPSC; license # U-15980.

Who do I contact if there are any emergencies, leaks or shortages with my commodity supply?

Utilities typically own, manage and maintain power lines, wires and pipes, therefore, if you are experiencing any problems or emergencies related to your electricity or natural gas supply, contact your local utility immediately.

Are you affiliated with MichCon or Consumers Energy?

No, Just Energy is not affiliated with any utilities.

Billing and Payment

Will I receive a bill from Just Energy?

No, Just Energy does not bill separately from your utility. It is simply listed as your supplier. The Just Energy rate will replace the utility's Gas Cost Recovery (GCR) rate.

Is Just Energy charging me for my supply only?

It depends on your plan. Some contracts may include supply only. With other products, the cost of JustGreen will be included in your commodity price.

Are there additional fees that my utility may be charging me?

You may be charged a one-time switching fee. This is charged by the utility when you switch to an AGS such as Just Energy. Your utility may charge you for pipeline transportation, storage, balancing and delivery costs.

How long after signing up will Just Energy take effect as my supplier?

In Michigan, it can take up to 60 days for Just Energy to become your natural gas supplier. If it has been longer than that and you still do not see Just Energy listed on your utility bill, please contact us.

How much will I be charged if I end my contract early?

Please refer to the cancellation section of the Terms and Conditions of your Agreement with Just Energy for information regarding any exit fees that may apply. Residential customers may contact Just Energy directly to cancel a contract without incurring any exit fees.

Who do I contact for questions regarding my bill?

If you have any questions regarding your commodity supply, please contact Just Energy. For all other charges on your bill you should contact your utility.

Where and how do I pay my energy bill?

Just Energy does not bill separately from your utility bill, it is simply listed as your supplier. Contact your utility to determine what methods can be used to pay your bill.

Does Just Energy use a collection agency?

Yes, like most major companies, Just Energy does use a collection agency, mainly when trying to settle outstanding exit fees.

What is 'budget billing'? How do I sign up for it?

Budget billing means that you pay a set amount each month for the bill. Typically, the company will look at the amount you spent last year and then add a percentage to it, to cover the cost of inflation and divide the amount over 12 months. You can contact your local utility to see if it offers budget billing in your area.

Is there a late fee if I don't pay my bill on time?

Please contact your utility for its policies on late payment, options and budgeting.

Service Transfer & Disconnection

How can I transfer my Just Energy service to a new address?

Please contact Just Energy with your move request 45 days in advance. Depending on your area, we will either process your move or terminate the agreement (at our sole discretion).

Can I have service at two addresses at the same time?

No, you'll need a separate contract per address.

Does transferring my service affect my contract?

No, the existing contract will still uphold. The only change will be the service address on record.

Will I have to pay a fee to transfer my service?

No, there is no fee required to transfer your service.

How can I cancel my Just Energy contract?

You can contact Just Energy to cancel your contract and pay any applicable exit fees.

How do I change my Just Energy plan?

To see if changing your plan with Just Energy is possible, please contact us at 1-866-587-8674 during normal business hours.

What is Just Energy's mailing address for exit fees or documentation?

If you are sending us payment by mail, please send it to: Just Energy, P.O. Box 2210, Buffalo, NY 14240-2210.

If my service has been disconnected for non-payment but I pay my balance, can I have my service reconnected?

Just Energy will not, nor does it have the ability to, disconnect your service. If you have been disconnected, contact your utility.

Will I be charged a penalty for disconnection?

You may be charged an Exit Fee, per the terms and conditions of your contract, as the contract will be cancelled due to non-payment.

Energy Supply Plans & Green Energy Products

What are some types of energy plans offered by retailers?

Typically, energy retailers offer price protected plans (allowing you to secure your commodity supply rate for a set period of time) and variable-rate plans (where the commodity supply rate would change with the volatility of the market for a set period of time. Learn more about the benefits and why you would be interested in one plan over the other.

What does Just Energy offer in Michigan?

Just Energy currently offers RateFlex (variable rate) Natural Gas. However, many of our existing customers remain on our Price Protection Program. Learn more about plans offered in Michigan.

What is a green energy product?

For electricity, a green energy product means Just Energy purchases renewable energy credits to offset the equivalent of a percentage of your household electricity consumption. Renewable energy credits support electricity generated from renewable sources such as hydro, solar or wind. For natural gas, a green energy product means that Just Energy purchases carbon offsets to offset the equivalent of a percentage of your household natural gas consumption, which helps reduce your environmental impact.

Does Just Energy offer green energy products?

Yes, Just Energy does offer green energy products in Michigan.

What green energy products does Just Energy offer in Michigan?

Just Energy offers JustGreen™ Natural Gas commodity supply. Learn more about these products.

How do I sign up for JustGreen™?

When you sign up for an energy plan with Just Energy you can choose to offset some or all of your energy consumption when signing the contract. With some contracts, JustGreen will be an additional charge, with other products, the cost of JustGreen will be included in your commodity price. You can also contact us to sign up over the phone as an existing customer.

Why should I buy green energy?

Buying green energy is your opportunity to take action on the growing global and local urgency associated with climate change, while simultaneously increasing consumer demand for sustainable and renewable green energy solutions.

JustGreen helps support the development and growth of more than 30 green energy projects across North America. This has helped offset more than 667,000 metric tons of carbon emissions and inject more than 2.8 million mWh of renewable energy into the electricity grid. With the help of our customers, Just Energy is able to support many green energy projects.

Regulatory Information

What is the Michigan Public Service Commission (MPSC)?

The MPSC is a major regulatory body for all processes, registries and transport in Michigan, including natural gas and electricity. Learn more.

Commerce Energy in New Jersey

General

Are you licensed to sell natural gas and electricity in New Jersey?

In New Jersey Just Energy operates as Commerce Energy. Commerce Energy has been licensed to market electricity and natural gas.

Who do I contact if there are any emergencies, leaks or shortages with my commodity supply?

Utilities typically own, manage and maintain power lines, wires and pipes, therefore, if you are experiencing any problems or emergencies related to your electricity or natural gas supply, contact your local utility immediately.

Billing and Payment

Will I receive a bill from Commerce Energy?

No, Commerce Energy does not bill separately from your utility for electricity. Commerce Energy's charges will appear as a separate line item on your utility bill.

Is Commerce Energy charging me for my supply only?

Are there additional fees that my utility may be charging me?

Your utility will continue to charge you for transportation, delivery and other related costs.

How long after signing up will Commerce Energy take effect as my supplier?

In New Jersey it can take between 15-120 days for Commerce Energy to become your electricity supplier. If it has been longer than that and you still do not see Commerce Energy listed on your utility please contact us.

How much will I be charged if I end my contract early?

This amount varies depending on your supply plan and contract length. Please contact Commerce Energy to find out more about cancellation fees. Residential customers may contact Commerce Energy directly to cancel a contract without incurring any exit fees.

Who do I contact for questions regarding my bill?

If you have any other questions regarding your commodity supply, please contact Commerce Energy. For all other charges on your bill you should contact your utility.

Where and how do I pay my energy bill?

Commerce Energy does not bill separately from your utility bill, it is simply listed as your supplier. Contact your utility to determine what methods can be used to pay your bill.

Does Commerce Energy use a collection agency?

Yes, like most major companies, Commerce Energy does use a collection agency, mainly when trying to settle outstanding exit fees.

What is 'budget billing'? How do I sign up for it?

Budget billing means that you pay a set amount each month for the bill. Typically, the company will look at the amount you spent last year and then add a percentage to it, to cover the cost of inflation and divide the amount over 12 months. You can contact your local utility to see if it offers budget billing in your area.

Is there a late fee if I don't pay my bill on time?

Please contact your utility for their policies on late payment, options and budgeting.

Can I have service at two addresses at the same time?

Does transferring my service affect my contract?

No, the existing contract will still uphold. The only change will be the service address on record.

Will I have to pay a fee to transfer my service?

No, there is no fee required to transfer your service.

How can I cancel my Commerce Energy contract?

You can contact Commerce Energy to cancel your contract and pay any applicable exit fees.

How do I change my Commerce Energy plan?

To see if changing your plan with Commerce Energy is possible, please contact us at 1-866-587-8674 during normal business hours.

If my service has been disconnected for non-payment but I pay my balance, can I have my service reconnected?

Just Energy will not, nor does it have the ability to, disconnect your electricity service. If you have been disconnected, contact your utility.

Will I be charged a penalty for disconnection?

Contact your local utility to determine any disconnection penalties that may apply.

What is Commerce Energy's mailing address for exit fees or documentation?

If you are sending us payment by mail, please send it to: Commerce Energy, P.O. Box 2210, Buffalo, NY 14240-2210.

Energy Supply Plans

What are some types of energy plans offered by retailers?

Typically, energy retailers offer price protected plans (allowing you to secure your commodity supply rate for a set period of time) and variable-rate plans (where the commodity supply rate would change with the volatility of the market for a set period of time). Learn more about the benefits and why you would be interested in one plan over the other.

What does Commerce Energy offer in New Jersey?

Regulatory Information

What is the New Jersey Board of Public Utilities (BPU)?

BPU is a major regulatory body for all services including telephone, cable, water, natural gas and electricity. Learn more.

Just Energy in New York

General

Are you licensed to sell natural gas and electricity in New York?

In New York, Just Energy has been licensed to market electricity and natural gas.

Who do I contact if there are any emergencies, leaks or shortages with my commodity supply?

Utilities typically own, manage and maintain power lines, wires and pipes, therefore, if you are experiencing any problems or emergencies related to your electricity or natural gas supply, contact your local utility immediately.

Billing and Payment

Will I receive a bill from Just Energy?

No, Just Energy does not bill separately from your utility for both natural gas and electricity. It is simply listed as your supplier.

Is Just Energy charging me for my supply only?

It depends on your plan. Some contracts may include supply only. With other products, the cost of JustGreen will be included in your commodity price.

Are there additional fees that my utility may be charging me?

No.

How long after signing up will Just Energy take effect as my supplier?

In New York it can take between 15-120 days for Just Energy to become your natural gas and electricity supplier. If it has been longer than that and you still do not see Just Energy listed on your utility bill, please contact us.

How much will I be charged if I end my contract early?

Please refer to the Terms and Conditions of your contract which clearly identify any cancellation fees that may apply, or call us at 1-866-587-8674 for additional information. Residential customers may contact Just Energy directly to cancel a contract without incurring any exit fees.

Who do I contact for questions regarding my bill?

If you have questions regarding your commodity supply, please contact Just Energy. For all other charges on your bill you should contact your utility.

Where and how do I pay my energy bill?

Just Energy does not bill separately from your utility bill, it is simply listed as your supplier. Contact your utility to determine what methods can be used to pay your bill.

Does Just Energy use a collection agency?

Yes, like most major companies, Just Energy does use a collection agency, mainly when trying to settle outstanding exit fees.

What is 'budget billing'? How do I sign up for it?

Budget billing means that you pay a set amount each month for the bill. Typically, the company will look at the amount you spent last year and then add a percentage to it, to cover the cost of inflation and divide the amount over 12 months. You can contact your local utility to see if it offers budget billing in your area.

Is there a late fee if I don't pay my bill on time?

Please contact your utility for their policies on late payment, options and budgeting.

Service Transfer & Disconnection

How can I transfer my Just Energy service to a new address?

Please call your local utility to advise them of your new service address. Just Energy receives the new account number and service address from the utility as required.

Can I have service at two addresses at the same time?

No, you'll need a separate contract per address.

Does transferring my service affect my contract?

No, the existing contract will still uphold. The only change will be the service address on record.

Will I have to pay a fee to transfer my service?

No, there is no fee required to transfer your service.

How can I cancel my Just Energy contract?

You can contact Just Energy to cancel your contract and pay any applicable exit fees.

How do I change my Just Energy plan?

To see if changing your plan with Just Energy is possible, please contact us at 1-866-587-8674 during normal business hours.

If my service has been disconnected for non-payment but I pay my balance, can I have my service reconnected?

Just Energy will not, nor does it have the ability to, disconnect your electricity service. If you have been disconnected, contact your utility.

Will I be charged a penalty for disconnection?

Contact your local utility to determine any disconnection penalties that may apply.

What is Just Energy's mailing address for exit fees or documentation?

If you are sending us payment by mail, please send it to: Just Energy, P.O. Box 2210, Buffalo, NY 14240-2210.

Energy Supply Plans & Green Energy Products

What are some types of energy plans offered by retailers?

Typically, energy retailers offer price protected plans (allowing you to secure your commodity supply rate for a set period of time) and variable-rate plans (where the commodity supply rate would change with the volatility of the market for a set period of time. Learn more about the benefits and why you would be interested in one plan over the other.

Does Just Energy offer green energy products?

What green energy products does Just Energy offer in New York?

How do I sign up for JustGreen™?

When you sign up for an energy plan with Just Energy you can choose to offset some or all of your energy consumption when signing the contract. With some contracts, JustGreen will be an additional charge, with other products, the cost of JustGreen will be included in your commodity price. You can also contact us to sign up over the phone as an existing customer.

Why should I buy green energy?

Buying green energy is your opportunity to take action on the growing global and local urgency associated with climate change, while simultaneously increasing consumer demand for sustainable and renewable green energy solutions.

JustGreen helps support the development and growth of more than 30 green energy projects across North America. This has helped offset more than 667,000 metric tons of carbon emissions and inject more than 2.8 million mWh of renewable energy into the electricity grid. With the help of our customers, Just Energy is able to support many green energy projects.

Regulatory Information

What is the New York State Department of Public Service (DPS)?

The New York State Public Service Commission (DPS) is a major regulatory body for all services including telephone, water, natural gas and electricity. Learn more.

Lower Hudson Valley

What is the new capacity zone in NY?

Effective May 1, 2014, a new capacity zone, proposed by the New York Independent System Operator (NYISO) and called the Lower Hudson Valley Capacity Zone (LHV), was approved by the Federal Energy Regulatory Commission (FERC). The creation of the LHV and the increased charges are a direct result of Order, Docket No. ER13-1380-000 issued by FERC. Lower Hudson Valley encompasses NYISO Load Zones G, H, I and J. Docket No. ER13-1380-000

Who is NYISO?

The New York Independent System Operator (NYISO) is a not-for-profit corporation responsible for operating the stateÕs bulk electricity grid, administering New YorkÕs competitive wholesale electricity markets, conducting comprehensive long-term planning for the stateÕs electric power system, and advancing the technological infrastructure of the electric system serving the Empire State. Please visit its website for more information: www.nyiso.com.

How will this new capacity zone impact me?

If you are in NYISO Load Zones G, H, I, then you were previously in the "rest of state" (ROS) capacity zone. Pricing for capacity has increased much more than if you are in the NYISO Load Zone J. Load Zone J is in the New York City capacity zone, which had higher capacity prices before the LHV was created. As a result, if you are in NYISO Load Zones G, H, I and are on a price protected contract with Just Energy, you should have received a notice informing you of the new rate that will be applied starting on the bill following the notice. If you are in NYISO Load Zone J, your secured rate will not change. The change in your rate is solely based on the capacity cost change and we are passing it through to you at no markup. The capacity cost change is calculated based on the average change in cost for our active book of customers in Load Zones G, H, I who were priced based on the previous ROS capacity costs.

What is a "capacity cost"?

Capacity cost is paid to power generators to ensure that thereÕs enough power produced during "peak" hours. Those are the hours in the hottest days of the year. As electricity cannot be easily stored, generators need to be incented to build more power plants to meet demand, which drives up the capacity costs in areas where generation is scarce.

Just Energy in Ohio

General

Are you licensed to sell natural gas and electricity in Ohio?

In Ohio, Just Energy is licensed to market electricity and natural gas.

Who do I contact if there are any emergencies, leaks or shortages with my commodity supply?

Utilities typically own, manage and maintain power lines, wires and pipes, therefore, if you are experiencing any problems or emergencies related to your electricity or natural gas supply, contact your local utility immediately.

Billing and Payment

Will I receive a bill from Just Energy?

No, Just Energy does not bill separately from your utility for electricity. Just Energy's charges will appear as a separate line item on your utility bill.

Is Just Energy charging me for my supply only?

It depends on your plan. Some contracts may include supply only. With other products, the cost of JustGreen will be included in your commodity price.

Are there additional fees that my utility may be charging me?

You may be charged a one-time switching fee. This is charged by the utility when you switch to a retailer such as Just Energy. Your utility may also charge you for balancing and delivery.

How long after signing up will Just Energy take effect as my supplier?

In Ohio, Just Energy will begin supplying electricity and/or natural gas to your location after the next available meter reading and after processing the request by us and your utility.

How much will I be charged if I end my contract early?

Please refer to the Terms and Conditions of your contract for details regarding any exit fees that may apply. Residential customers may contact Just Energy directly to cancel a contract without incurring any exit fees.

Who do I contact for questions regarding my bill?

If you have questions regarding your commodity supply, please contact Just Energy. For all other charges on your bill you should contact your utility.

Where and how do I pay my energy bill?

Just Energy does not bill separately from your utility bill, it is simply listed as your supplier. Contact your utility to determine what methods can be used to pay your bill.

Does Just Energy use a collection agency?

Yes, like most major companies, Just Energy does use a collection agency, mainly when trying to settle outstanding exit fees.

What is 'budget billing'? How do I sign up for it?

Budget billing means that you pay a set amount each month for the bill. Typically, the company will look at the amount you spent last year and then add a percentage to it, to cover the cost of inflation and divide the amount over 12 months. You can contact your local utility to see if it offers budget billing in your area.

Is there a late fee if I don't pay my bill on time?

Please contact your utility for its policies on late payment, options and budgeting.

Service Transfer & Disconnection

How can I transfer my Just Energy service to a new address?

Please contact your utility to notify them of your move and obtain your new account number. Then contact us at Customer Service to process your move.

Can I have service at two addresses at the same time?

No, you'll need a separate contract per address.

Does transferring my service affect my contract?

No, the existing contract will still uphold. The only change will be the service address on record.

Will I have to pay a fee to transfer my service?

No, there is no fee required to transfer your service.

How can I cancel my Just Energy contract?

You can contact Just Energy to cancel your contract and pay any applicable exit fees.

How do I change my Just Energy plan?

To see if changing your plan with Just Energy is possible, please contact us at 1-866-587-8674 during normal business hours.

What is Just Energy's mailing address for exit fees or documentation?

If you are sending us payment by mail, please send it to: Just Energy, P.O. Box 2210, Buffalo, NY 14240-2210.

If my service has been disconnected for non-payment but I pay my balance, can I have my service reconnected?

Yes, once payment has been received, your utility will automatically reconnect all services with Just Energy based on original contract terms.

Will I be charged a penalty for disconnection?

You may be charged an exit fee, per the terms and conditions of your contract, as the contract will be cancelled due to non-payment.

Supply Plans & Green Energy Products

What are some types of energy plans offered by retailers?

Typically, energy retailers offer price protected plans (allowing you to secure your commodity supply rate for a set period of time) and variable-rate plans (where the commodity supply rate would change with the volatility of the market for a set period of time. Learn more about the benefits and why you would be interested in one plan over the other.

What does Just Energy offer in Ohio?

What is a green energy product?

For electricity, a green energy product means Just Energy purchases renewable energy credits to offset the equivalent of a percentage of your household electricity consumption. Renewable energy credits support electricity generated from renewable sources such as hydro, solar or wind. For natural gas, a green energy product means that Just Energy purchases carbon offsets to offset the equivalent of a percentage of your household natural gas consumption, which helps reduce your environmental impact.

Does Just Energy offer green energy products?

Yes, Just Energy does offer green energy products in certain areas of Ohio.

What green energy products does Just Energy offer in Ohio?

Just Energy offers JustGreen™ Natural Gas and JustGreen Power. Learn more about these products.

How do I sign up for JustGreen™?

When you sign up for an energy plan with Just Energy you can choose to offset some or all of your energy consumption when signing the contract. With some contracts, JustGreen will be an additional charge, with other products, the cost of JustGreen will be included in your commodity price. You can also contact us to sign up over the phone as an existing customer.

Why should I buy a green energy product?

Buying a green energy product is your opportunity to take action on the growing global and local urgency associated with climate change, while simultaneously increasing consumer demand for sustainable and renewable green energy solutions.

JustGreen helps support the development and growth of more than 30 green energy projects across North America. This has helped offset more than 667,000 metric tons of carbon emissions and inject more than 2.8 million mWh of renewable energy into the electricity grid. With the help of our customers, Just Energy is able to support many green energy projects.

Regulatory Information

What is the Public Utility Commission of Ohio (PUCO)?

The PUCO is the regulatory agency for all services including telephone, water, natural gas and electricity. Learn more.

Just Energy and Commerce Energy in Pennsylvania

General

Are you licensed to sell natural gas and electricity in Pennsylvania?

In Pennsylvania, Just Energy operates as both Just Energy and Commerce Energy. Both have been licensed to market both electricity and natural gas.

Who do I contact if there are any emergencies, leaks or shortages with my commodity supply?

Utilities typically own, manage and maintain power lines, wires and pipes, therefore, if you are experiencing any problems or emergencies related to your electricity or natural gas supply, contact your local utility immediately.

Billing and Payment

Will I receive a bill from Commerce Energy?

No, Just Energy and Commerce Energy do not bill separately from your utility for either electricity or natural gas. It is simply listed as your supplier.

Is Just Energy or Commerce Energy charging me for my supply only?

It depends on your plan. Some contracts may include supply only. With other products, the cost of JustGreen will be included in your commodity price.

How long after signing up will Just Energy or Commerce Energy take effect as my supplier?

In Pennsylvania, the start date is determined by your local utility service. Please contact them for a more accurate natural gas or electric service start date.

How much will I be charged if I end my contract early?

Please contact Just Energy or Commerce Energy to find out more about cancellation fees. Residential customers may contact Just Energy or Commerce Energy directly to cancel a contract without incurring any exit fees.

Who do I contact for questions regarding my bill?

If you have any questions regarding your commodity supply, please contact Just Energy or Commerce Energy. For all other charges on your bill you should contact your utility.

Where and how do I pay my energy bill?

Just Energy and Commerce Energy do not bill separately from your utility bill, but is simply listed as your supplier. Contact your utility to determine what methods can be used to pay your bill.

Does Just Energy or Commerce Energy use a collection agency?

Yes, like most major companies, Just Energy and Commerce Energy do use a collection agency, mainly when trying to settle outstanding exit fees.

What is 'budget billing'? How do I sign up for it?

Budget billing means that you pay a set amount each month for the bill. Typically, the company will look at the amount you spent last year and then add a percentage to it, to cover the cost of inflation and divide the amount over 12 months. You can contact your local utility to see if it offers budget billing in your area.

Is there a late fee if I don't pay my bill on time?

Please contact your utility for its policies on late payment, options and budgeting.

Service Transfer & Disconnection

How can I transfer my Just Energy or Commerce Energy service to a new address?

Please contact Just Energy or Commerce Energy with your move request. Depending on your area, we will either process your move or terminate the agreement (at our sole discretion).

Can I transfer my service and have service at two addresses at the same time?

No, you'll need a separate contract per address.

Does transferring my service affect my contract?

No, the existing contract will still uphold. The only change will be the service address on record.

Will I have to pay a fee to transfer my service?

No, there is no fee required to transfer your service.

How can I cancel my Just Energy or Commerce Energy contract?

You can contact Commerce Energy to cancel your contract and pay any applicable exit fees.

How do I change my Just Energy or Commerce Energy plan?

To see if changing your plan with Just Energy or Commerce Energy is possible, please contact us at 1-877-226-5392 during normal business hours.

If my service has been disconnected for non-payment but I pay my balance, can I have my service reconnected?

Just Energy will not, nor does it have the ability to, disconnect your electricity service. If you have been disconnected, contact your utility.

Will I be charged a penalty for disconnection?

Contact your local utility to determine any disconnection penalties that may apply.

What is the mailing address for exit fees or documentation?

If you are sending us payment by mail, please send it to: Just Energy or Commerce Energy at P.O. Box 2210, Buffalo, NY 14240-2210.

Energy Supply Plans & Green Energy Products

What are some types of energy plans offered by retailers?

Typically, energy retailers offer price protected plans (allowing you to secure your commodity supply rate for a set period of time) and variable-rate plans (where the commodity supply rate would change with the volatility of the market for a set period of time. Learn more about the benefits and why you would be interested in one plan over the other.

Does Just Energy offer green energy products?

What green energy products does Just Energy offer in Pennsylvania?

How do I sign up for JustGreen™?

When you sign up for an energy plan with Just Energy you can choose to offset some or all of your energy consumption when signing the contract. With some contracts, JustGreen will be an additional charge, with other products, the cost of JustGreen will be included in your commodity price. You can also contact us to sign up over the phone as an existing customer.

Why should I buy a green energy product?

Buying a green energy product is your opportunity to take action on the growing global and local urgency associated with climate change, while simultaneously increasing consumer demand for sustainable and renewable green energy solutions.

JustGreen helps support the development and growth of more than 30 green energy projects across North America. This has helped offset more than 667,000 metric tons of carbon emissions and inject more than 2.8 million mWh of renewable energy into the electricity grid. With the help of our customers, Just Energy is able to support many green energy projects.

Regulatory Information

What is the Pennsylvania Public Utility Commission (PUC)?

Pennsylvania PUC is a major regulatory body for all services including telephone, rail, natural gas and electricity. Click here to learn more.

Just Energy in Texas

General

Are you licensed to sell natural gas and electricity in Texas?

In Texas, Just Energy has been licensed to market electricity.

Who do I contact if there are any emergencies or shortages with my commodity supply?

Utilities typically own, manage and maintain electric meters, power lines, wires and poles, therefore, if you are experiencing any problems or emergencies related to your electricity supply, contact your local utility immediately.

Billing and Payment

Will I receive a bill from Just Energy?

Yes, Just Energy will bill you directly.

Is Just Energy charging me for my supply only?

No, your contract with Just Energy covers supply and delivery. Your bill will include all supply costs and JustGreen (if chosen) as well as utility charges for regulated delivery, transmission, transportation and other costs billed by your utility. Just Energy may also charge you a monthly fee per ESI ID.

Does Just Energy charge a deposit for new service?

Just Energy may require a deposit for new service, depending on your ability to demonstrate satisfactory credit.

How can I find out my current account balance or see my current bill?

Other than your monthly bill (either mailed by US mail or sent by email), you can view your account balance and current bill online using our MyAccount feature that is associated with each account. You may also access your current and historical bills and payments online through our mobile app. In addition, you can contact Just EnergyÕs Customer Service at 1-866-587-8674 or cs@justenergy.com for information regarding your current account balance.

How long after signing up will Just Energy take effect as my supplier?

In Texas, the switch to Just Energy can occur within 1 business day, sometimes same day, if the necessary advanced communication meters are installed. Otherwise it can take up to 6 days for Just Energy to become your commodity supplier. If it has been longer than that, please contact us.

Does Just Energy charge a late fee and how much?

Yes, late fees of 5% of the monthly bill are assessed for late payments. For your convenience, we offer pre-authorized debit payment as well as a selection of other payment methods.

How much will I be charged if I end my contract early?

There is often a charge for terminating your contract early. Refer to the terms and conditions on your contract for more information.

Who do I contact for questions regarding my bill?

If you have any questions regarding your bill or power supply, please contact Just Energy at 1-866-587-8674.

Why do I see a "TDU Surcharge" on my bill?

Your contracted rate for electricity includes a portion of the delivery charges that your local transmission and distribution utility (TDU) bills us for delivering power to your home reliably. In March 2014, the TDU implemented increases to those charges that were authorized by the Public Utility Commission of Texas (PUCT). If you signed up for service or renewed your contract prior to March 1, 2014, you may notice a line item on your bill called TDU Surcharge, which recovers these increased costs.

Where and how do I pay my energy bill?

You can pay your bill through many methods including: online through our mobile app, online banking with Just Energy as a payee, online at www.justenergy.com with a credit card, a pre-authorized debit to your bank account each month, manually at a bank in person or mail-in checks. Also, you can pay your bill at various CheckFreePay agent locations throughout the state.

What is e-Bill?

It is a convenient and paperless, environmentally friendly e-Bill option. With e-Bill you will receive complete detailed billing via email, be able to access your bill 24/7 and maintain an electronic version of your Statement of Account for your records.

How do I sign up for e-Bill?

Signing up for e-Bill is convenient, secure and environmentally responsible. Simply go to www.justenergy.com/texas/account and fill out your account information. You will receive your paperless e-Bill within 1-2 billing cycles, which contains all the same information as your regular paper bill.

What is Just Energy's mailing address for bill payments?

Does Just Energy use a collection agency?

Yes, like most major companies, Just Energy does use a collection agency when necessary.

Does Just Energy offer 'budget billing' or a similar payment plan?

Yes, Just Energy offers budget billing. Budget billing means that you pay a set amount each month for the bill. Just Energy will look at the amount you spent last year multiplied by the current rate and divided by 12. Any outstanding credits or amounts owing will be settled at the end of the billing year. Deferred Payment Plan allows the customer to break up the current month's bill into future payments. For more questions please contact our customer service at 1-866-587-8674.

How long can I stay on the budget billing payment plan?

Customers are not obligated to remain on budget billing for their entire term, but can if they choose to. It is simply an option for those that choose to make their monthly budgeting easier by spreading out their electricity charges throughout the term of the contract. The plan does not change their total annual electricity cost, it simply helps distribute their monthly instalments more evenly. Note: you may be removed from budget billing if you miss 2 consecutive payments. After settling your account balance, you then have to wait 6 months to opt back in.

Service Transfer & Disconnection

How can I transfer my Just Energy service to a new address?

If your new address is at a location served by Just Energy, we can transfer your contract to the new location. Please contact Just Energy at 1-866-587-8674 with your request to change the address with at least 45 days' notice.

Can I transfer my service and have service at two addresses at the same time?

Yes. Just Energy understands how much of a hassle it can be to move into a new home. We will work with you to continue electric service at your current address simultaneous to your establishing service at the new location. For your convenience, Just Energy allows for same-day switching of your power supply so you never have to go without power during a move. Please contact us before noon on a business day.

Does transferring my service affect my contract?

No, the existing contract will still uphold. The only change will be the service address on record.

Will I have to pay a fee to transfer my service?

No, there is no fee required to transfer your service.

How can I cancel my Just Energy contract?

You can contact Just Energy to cancel your contract and pay any applicable exit fees.

Can I change my Just Energy plan?

Yes, you may be able to change your Just Energy plan. To see if changing your plan with Just Energy is possible, please contact us at 1-866-587-8674 during normal business hours.

If my service has been disconnected for non-payment but I pay my balance, can I have my service reconnected?

Yes, if your service is disconnected for non-payment and you satisfy the reasons for the disconnection by paying the required balance, Just Energy will submit an order to the utility to reconnect service at your address. In most cases this will be done on the same day.

What is Just Energy's mailing address for exit fees?

Energy Supply Plans & Green Energy Products

What are some types of energy plans offered by retailers?

Typically, energy retailers offer price protected plans (allowing you to secure your commodity supply rate for a set period of time) and variable-rate plans (where the commodity supply rate would change with the volatility of the market for a set period of time. Learn more about the benefits and why you would be interested in one plan over the other.

What does Just Energy offer in Texas?

Just Energy offers price protected and variable-rate plans in Texas with terms up to five years.

What is a green energy product?

For electricity, a green energy product means Just Energy purchases renewable energy credits to offset the equivalent of a percentage of your household electricity consumption. Renewable energy credits support electricity generated from renewable sources such as hydro, solar or wind. For natural gas, a green energy product means that Just Energy purchases carbon offsets to offset the equivalent of a percentage of your household natural gas consumption, which helps reduce your environmental impact.

Does Just Energy offer green energy products?

Yes, Just Energy does offer green energy products in Texas.

What green energy products does Just Energy offer in Texas?

Just Energy offers JustGreen™ Power commodity supply. Learn more about these products.

How do I sign up for JustGreen™?

When you sign up for an electricity plan with Just Energy you can choose to offset some or all of your energy consumption when signing the contract. With some contracts, JustGreen will be an additional charge, with other products, the cost of JustGreen will be included in your commodity price. You can also contact us to sign up over the phone as an existing customer.

Why should I buy a green energy product?

Buying a green energy product is your opportunity to take action on the growing global and local urgency associated with climate change, while simultaneously increasing consumer demand for sustainable and renewable green energy solutions.

JustGreen helps support the development and growth of more than 30 green energy projects across North America. This has helped offset more than 667,000 metric tons of carbon emissions and inject more than 2.8 million mWh of renewable energy into the electricity grid. With the help of our customers, Just Energy is able to support many green energy projects.

Regulatory Information

What is the Public Utility Commission of Texas (PUC)?

PUC is the major regulatory body for all electric services in Texas. Click below to learn more.

What is a PUC Assessment?

A fee assessed to recover the costs for administering the Public Utility Regulatory Act, which primarily is intended to fund the PUC.

What is a Miscellaneous Gross Receipts Tax Reimbursement (GRT)?

A fee assessed to recover the miscellaneous gross receipts tax imposed on retail electric providers operating in an incorporated city or town having a population of more than 1,000.

What are Your Rights As a Customer (YRAC)?

To ensure that you are aware of Your Rights as a Customer, the Public Utility Commission of Texas requires that with any electricity contract you sign up for you receive a copy of Your Rights as a Customer.

What is an EECRF (Energy Efficiency Cost Recovery Factor)?

The Texas Energy Efficiency Cost Recovery Factor (EECRF) Rider is in effect as a result of PUCT regulations designed to establish a mechanism under which electric utilities may recover costs associated with providing energy efficiency programs.

Just Energy in Alberta

General

Who is Just Energy Alberta L.P?

Just Energy Alberta L.P. is an independent natural gas and electricity marketer that provides competitive electricity and natural gas supply programs to commercial and residential customers across the province. Just Energy Alberta L.P. is an affiliate of Just Energy Group Inc., a publicly traded company (NYSE:JE and TSX:JE) that services more than 2 million customers across North America.

Are you licensed to market natural gas and electricity in Alberta?

Just Energy is licensed to market natural gas and electricity in Alberta.

How is my natural gas rate determined?

If you are currently not on a program with a gas retailer, you are paying the regulated rate for natural gas from your regulated supplier. Your supplier estimates what it anticipates paying for natural gas for the month, adds or subtracts any balances for over and underestimation in previous months, and, based on this forecast, proposes a rate to the Alberta Utilities Commission (AUC). Upon approval, the supplier will begin charging this rate and from month to month, will review and change the rate to reflect actual costs of natural gas.

How is my electricity rate determined?

If you are currently not on a program with an electricity retailer, you are paying the regulated rate for electricity (known as the RRO, or Regulated Rate Option). To determine the price of your electricity, your regulated supplier proposes a purchasing plan and rate to the Alberta Utilities Commission (AUC). Once approved, this rate then becomes the RRO which is charged to every customer. Each month, the supplier will review the rate and issue what is known as a "rate rider" to compensate for losses/gains caused by offering a secured rate to consumers.

Who do I contact if there are any emergencies, leaks or shortages with my commodity supply?

Please contact your local electricity and/or natural gas utility for any problems you may be having with receiving your electricity/natural gas supply, or any emergencies in your area. Your distribution company and emergency number is listed on your Just Energy Alberta L.P. bill. For your convenience we have listed the contact information of the various distribution companies below: AltaGas 1.866.222.2068 ATCO Electric 1.800.668.5506 ATCO North and ATCO South 1.800.511.3447 City of Lethbridge 403.320.3940 ENMAX Power Corp. 403.514.6100 EPCOR Dist. & Trans. 780.412.4500FortisAlberta Inc. 310.WIRE (9473)Town of Ponoka 403.783.4431

Billing and Payment

Will I receive a bill from Just Energy?

Yes, Just Energy will bill you directly. If you signed up for natural gas and electricity services at different times, you may receive two bills. You can simply call us to have your services consolidated on to one bill.

Is Just Energy charging me for my supply only?

Your contract with Just Energy covers your supply costs and JustGreen (if chosen) as well as utility pass-through charges for regulated delivery, transmission, transportation and other costs billed by your utility. In addition to your supply, you will pay a Site Administration Fee per billing account, plus an additional monthly fee for any additional site IDs.

Does Just Energy charge a deposit for new service?

No, Just Energy does not ask for a deposit for new service.

How can I find out my current account balance or see my current bill?

Your current account balance is available in the "Overview" page or the "Bills & Payments" page. You can also view your current bill in the "Bills & Payments" section of My Energy World. If you would like to receive a copy of your bill electronically, you can sign up for our simple and convenient e-Bill where you can receive detailed billing via email. This allows you to view your bills electronically at your own convenience. In addition, you can contact Just EnergyÕs Customer Service at 1-866-587-8674 or cs@justenergy.com for information regarding your current account balance.

How long after signing up will Just Energy take effect as my supplier?

In Alberta, if you still remain eligible for enrolment after signing, it can take up to 90 days for Just Energy to become your commodity supplier. If it has been longer than that and you still do not receive a bill from Just Energy Alberta L.P. please contact us.

Does Just Energy charge a late fee and how much?

Yes, late fees of 2.5% apply and are compounded monthly and charged. For your convenience, we offer pre-authorized debit payment as well as a selection of other payment methods that may help you avoid late fees.

How much will I be charged if I end my contract early?

If you choose to terminate your contract for electricity or natural gas supply early you have 10 days after you receive your first bill to cancel at no cost. However, Just Energy extends this period to 30 days after your first bill. If you entered into a Just Energy contract through a telesales, you can terminate your contract within 60 days after your first bill at no cost. If you cancel any time after that and you are a small volume customer, your exit fee will be capped at $75 for every full and partial year left in your electricity or natural gas contract. However this may not be consistent across all contracts as some older contracts may have a different exit fee charge. If you are uncertain and would like to check what your exit fee amount is please contact Just Energy or review the terms and conditions of your contracts.

What are the benefits of making payments using a pre-authorized debit plan?

With our Pre-Authorized Debit plan, there is no need to fuss with envelopes or stamps to pay your energy bills. Our program ensures that your payment will always arrive on time Ð even when youÕre away. ItÕs the fastest and safest way to pay your bill. Call our contact centre (1-866-587-8674) to enrol your account on this plan.

There are some words on my energy bill that I don't understand. What should I do?

You can click below to find plain language of terms used on your natural gas and/or electricity bill.

Understanding My Bill

Who do I contact for questions regarding my bill?

If you have any other questions regarding your commodity supply, please contact Just Energy at 1-866-587-8674 or email cs@justenergy.com during normal business hours.

What is the "Electricity/Natural Gas use at a glance chart" on my Statement of Account?

It reflects historical usage linked with the sites. This information is obtained from your local utility.

The GST amount on my SOA does not add up?

The GST amount on front/first page includes the sum of all GST charges on both gas and electricity charges as well as combines the admin fee. Whereas pages 2/3/4 shows GST charges on separate line items on subtotal of gas and electricity charges.

How do I consolidate my accounts?

Please call our customer service number at 1-866-587-8674 to see if account consolidation requirements are met and we will process this request.

Where and how do I pay my energy bill?

You can pay your bill through many methods. You may pay by pre-authorized debit plan, Internet and telephone or in person at most banks. You can also pay via mail and send the payment to P.O. Box 2533 STN M, Calgary, AB T2P 0R7. Payment is due within 21 days from when the bill was issued.

Does Just Energy use a collection agency?

Yes, like most major companies, Just Energy does use a collection agency when necessary.

How does the budget billing plan work?

To calculate your budget billing payment, which will show on the supplier's section of your bill, Just Energy: i) estimates your annual gas and/or electricity use according to past usage, utility estimates, and/or actual usage, and multiplies that amount by your contract price then; ii) adds the JustGreen gas and/or electricity charge (if selected) plus any additional amounts; and iii) adds any current budget billing balance on your account. This total is then divided by your remaining term to arrive at your monthly budget billing amount. Your Budget Billing Amount May Change: We will re-evaluate your budget billing amount to determine if it is in line with your actual usage. If the re-evaluated budget billing amount is either 25%* above or below your current budgeted amount, the newly adjusted amount will be automatically reflected on your next bill statement. *Note that this variance range is subject to change at Just Energy's discretion. Plan Cancellation and Reinstatement: You may be removed from budget billing if you fail to pay two consecutive bills on time. Reinstatement may only occur once during a 12-month period by paying any unpaid budget billing amount and calling us. If you wish to opt out of the budget billing program prior to the end of your contract term, any outstanding balance must be settled at that time, and you will not be permitted to opt back in for at least 6 months.

How long can I stay on the budget billing payment plan?

Customers are not obligated to remain on budget billing for their entire term, but can if they choose to. It is simply an option for those who choose to make their budgeting easier by spreading out their natural gas/electricity charges throughout the term of the contract. The plan does not change the total annual gas/electricity cost, it simply helps distribute their billing installments more evenly. Please see above for details on plan cancellation and reinstatement.

Service Transfer & Disconnection

How can I transfer my Just Energy service to a new address?

Please contact customer service number at 1-866-587-8674. Have all your utility account information ready so that we can record your information and transfer your service to your new address.

Can I transfer my service and have service at two addresses at the same time?

Yes. Just Energy understands how much of a hassle it can be to move into a new home. For your convenience, Just Energy allows you to have electricity or natural gas on at 2 addresses at the same time for up to 60 days. If you need longer than that, then you'll need a new contract for the second location.

Does transferring my service affect my contract?

No, the existing contract will still uphold. The only change will be the service address on record.

Will I have to pay a fee to transfer my service?

In most cases, there is no fee to transfer your service. Refer to the Terms and Conditions of your contract for details.

How can I cancel my Just Energy contract?

You can contact Just Energy to cancel your contract and pay any applicable exit fees as outlined in the Terms and Conditions of your agreement.

How do I change my Just Energy plan?

Our customer service number is 1-866-587-8674 or if you would like please email us at cs@justenergy.com.

If my service has been disconnected for non-payment but I pay my balance, can I have my service reconnected?

If your service ever needs to be disconnected, you will receive a cancellation letter from Just Energy advising of the reason for the cancellation. In order to have your service reconnected, you must contact Just Energy. If Just Energy approves your re-connection, we will make the necessary arrangements to reconnect your service address.

Will I be charged a penalty for disconnection?

You may be charged an exit fee for early disconnection.

What is Just Energy's mailing address for exit fees or documentation?

Energy Supply Plans & Green Energy Products

What are some types of energy plans offered by retailers?

Typically, energy retailers offer price protected plans (allowing you to secure your commodity supply rate for a set period of time) and variable-rate plans (where the commodity supply rate would change with the volatility of the market for a set period of time). Learn more about the benefits and why you would be interested in one plan over the other.

What does Just Energy offer in Alberta?

Just Energy currently offers a Price Protect Electricity and Natural Gas programs along with a Predict-a-Bill Natural Gas program. Learn more about Just Energy's plans available in Alberta.

What is a green energy product?

For electricity, a green energy product means Just Energy purchases renewable energy credits to offset the equivalent of a percentage of your household electricity consumption. Renewable energy credits support electricity generated from renewable sources such as hydro, solar or wind. For natural gas, a green energy product means that Just Energy purchases carbon offsets to offset the equivalent of a percentage of your household natural gas consumption, which helps reduce your environmental impact.

Does Just Energy offer green energy products?

Yes, Just Energy does offer green energy products in Alberta.

What green energy products does Just Energy offer in Alberta?

Just Energy offers JustGreen™ Power and JustGreen Natural Gas in Alberta. With JustGreen™ Power, you can offset up to 100% of your household electricity consumption because Just Energy purchases renewable energy credits on your behalf. With JustGreen Natural Gas, you can offset up to 100% of the polluting emissions caused by your natural gas consumption because Just Energy purchases carbon offsets on your. Both JustGreen plans are directly tied to your commodity consumption and are billed along with your natural gas and/or electricity supply charges on your monthly energy bill. Our green energy product options

How do I sign up for JustGreen™?

You can choose to offset some or all of your energy consumption for an added cost when you sign up for your Just Energy program. If you are already enrolled in a Just Energy program and would like to add green, simply call our customer service department at 1-866-587-8674 and ask for JustGreen to be added to your current natural gas and/or electricity program with Just Energy.

Why should I buy a green energy product?

Buying a green energy product is your opportunity to take action on the growing global and local urgency associated with climate change, while simultaneously increasing consumer demand for sustainable and renewable green energy solutions.

What renewable energy and carbon emission reduction products have Just Energy and JustGreen customers contributed to?

The JustGreen program helps support the development and growth of more than 30 green energy projects across North America. To date, Just Energy has invested more than $750,000 on renewable energy projects in Alberta alone. This has helped inject more than 2.8 million mWh of renewable energy into the electricity grid.

Regulatory Information

What is Service Alberta?

Service Alberta is the major regulatory body for all processes, registries and consumer relations in Alberta, including natural gas and electricity. Click here to learn more.

What is the "Understanding Your Energy Contract" Booklet?

This is a booklet that provides information about your options when it comes to selecting an energy supplier. It is important to read through the booklet before signing with an energy retailer such as Just Energy.

Just Energy in British Columbia

General

Are you licensed to market natural gas and electricity in British Columbia?

Just Energy is licensed to market natural gas in British Columbia, not electricity.

Who do I contact if there are any emergencies or leaks with my commodity supply?

Please contact your local natural gas utility for any problems you may be having receiving your natural gas supply, or any emergencies in your area.

Billing and Payment

Will my natural gas bill be different if I sign on with Just Energy?

No, you will continue to be billed by your utility for natural gas, the only difference will be that you will see Just Energy listed as your supplier and our toll-free phone number will appear on your bill. Click below for an example of where Just Energy charges could appear on your energy bills.

Is Just Energy charging me for my supply only?

It depends on your plan. Some contracts may include supply only. With other products, the cost of JustGreen will be included in your commodity price. You will continue to remain responsible for the following utility charges: regulated delivery, transmission, transportation and supplemental gas.

Are there additional fees that my utility may be charging me?

Whether Just Energy provides your natural gas supply or not, you will still be responsible to the utility for taxes, delivery, transportation, mid-stream cost recovery and other costs billed by your utility.

How much will I be charged if I end my contract early?

You have 10 days after receiving your FortisBC confirmation letter to cancel your contract with Just Energy without penalty. Refer to the Terms and Conditions of your contract for complete details.

Who do I contact for questions regarding my bill?

If you have any other questions regarding the commodity supply portion of your bill, please contact Just Energy using any of the following methods: Phone: 1-866-587-8674 Email: cs@justenergy.comPlease contact your local utility for questions relating to all other charges on your bill.

Where and how do I pay my energy bill?

Contact your utility to determine what methods can be used to pay your bill.

Does Just Energy use a collection agency?

Yes, like most major companies, Just Energy does use a collection agency when necessary.

Does Just Energy offer 'budget billing' or a similar payment plan?

No, Just Energy does not offer budget billing at this time, however 'Equal Billing' is offered by FortisBC. Please contact them to sign up and learn more about the program.

Service Transfer & Disconnection

How can I transfer my Just Energy service to a new address?

If you are moving, please inform Just Energy by calling 1-866-587-8674 or emailing us at cs@justenergy.com prior to your move. To ensure a seamless transition, you will also be required to contact FortisBC to request that your Just Energy program be transferred to your new address.

Can I transfer my service and have service at two addresses at the same time?

You may transfer your service however it is not possible to have the same contract apply to two locations at the same time. Please contact our Customer Service representatives using any of the below methods to ensure a seamless transfer. Phone: 1-866-587-8674 Email: cs@justenergy.com

Does transferring my service affect my contract?

No, the existing contract will still uphold. The only change will be the service address on record.

Will I have to pay a fee to transfer my service?

In most cases, there is no fee to transfer your service. Refer to the Terms and Conditions of your contract for details.

How can I cancel my Just Energy contract?

You can only cancel your agreement with Just Energy on the anniversary date of your contract. To cancel your agreement, please call Just Energy at 1-866-587-8674. Applicable exit fees may apply. Refer to your Terms and Conditions for details.

How do I change my Just Energy plan?

To see if changing your plan is possible, please call us at 1-866-587-8674 or email us at cs@justenergy.com.

What is Just Energy's mailing address for exit fees or documentation?

If you are sending us payment by mail, please send it to: Just Energy, 80 Courtneypark Drive West, Units 3 & 4, Mississauga, ON L5W 0B3.

Energy Supply Plans & Green Energy Products

What are some types of energy plans offered by retailers?

Typically, energy retailers offer price protected plans, allowing you to secure your commodity supply rate for a set period of time. Some retailers, like Just Energy, also offer green energy options which provide the opportunity to offset the negative pollution caused by your household energy consumption.

What green energy products does Just Energy offer in British Columbia?

How do I sign up for JustGreen™?

When you sign up for an energy plan with Just Energy you can choose to offset some or all of your energy consumption when signing the contract. With some contracts, JustGreen will be an additional charge, with other products, the cost of JustGreen will be included in your commodity price. You can also contact us to sign up over the phone as an existing customer.

Why should I buy a green energy product?

Buying a green energy product is your opportunity to take action on the growing global and local urgency associated with climate change, while simultaneously increasing consumer demand for sustainable and renewable green energy solutions.

Regulatory Information

What is the British Columbia Utilities Commission (BCUC)?

The BCUC is the regulatory body that governs natural gas and electricity in British Columbia.

What is the Customer Choice Standard Information Booklet?

This is a booklet that helps you understand and read about your energy supplier choice options. It is required that you read through before signing with a retailer such as Just Energy.

Just Energy in Ontario

General

Are you licensed to market natural gas and electricity in Ontario?

Just Energy is licensed by the Ontario Energy Board (OEB) to market natural gas under Gas Marketer License GM-2010-0152 and electricity under Electricity Retailer License ERÐ2010-0153.

How is my natural gas rate determined?

If you are not currently on a program with a gas marketer, and are not serviced by the Kitchener or Kingston Utility, you are paying a regulated utility rate for natural gas. Your local utility estimates what it anticipates the cost for supplying natural gas will be, and, based on this forecast, the utility proposes a rate to the Ontario Energy Board. Upon approval, the utility will begin charging this rate, and quarterly throughout the year the utility will review and may change the rate to reflect the actual costs of supply. Any discrepancy between the amount the utility received for natural gas and the amount it paid is billed to its customers as an adjustment. Natural gas rates for the Kitchener and Kingston utilities are determined through municipal council and not by the Ontario Energy Board.

How is my electricity rate determined?

If you are currently using less than 250,000 kWh of electricity per year, or are otherwise considered to be a "designated" consumer, then you are eligible for the Regulated Price Plan ("RPP"). Under the RPP, customers pay for electricity under a tiered pricing structure that may vary every 6 months. If you are not eligible for the RPP, then you are paying the cost of electricity, calculated on a monthly basis as determined by the Independent Electricity System Operator. Click below for the OEB's definition of a "designated consumer".

What is the Global Adjustment?

The Global Adjustment accounts for differences between the market price and rates paid to regulated generators, and the costs of generation contracts held with the Ontario Power Authority. This is a credit or charge determined by the Ontario government to be assigned to all Ontario electricity consumers. This adjustment was implemented January 1, 2005, and the rate is adjusted monthly. The amount calculated and applied by utilities to non-RPP consumer invoices varies based on the meter read/bill cycle for each customer. The Global Adjustment is set to reflect the difference between the market price and: 1. The regulated rate paid to Ontario Power Generation's baseload generating stations 2. Payments made to suppliers that were awarded contracts through the government's RFP process 3. Contracted rates paid to Non-Utility Generators. The Global Adjustment impacts all customers, regardless of if they are with the utility or a retailer. The only difference is that customers with a retailer will see the Global Adjustment broken out as a separate line item on their bill. The Global Adjustment was formerly known as the Provincial Benefit.

What is Final Variance Settlement?

For customers on the RPP, the difference between the amount consumers have paid for electricity and the amount that has been paid to generators is tracked in an account. Consumers who move out of province or leave the RPP for a retailer or spot market pricing will need to settle their share of the balance of that account. This may result in a credit or a charge, depending on price of electricity paid to generators. For customers who remain on the RPP, the amount of the settlement will be rolled into the new pricing set every six months. Customers who protect their price with Just Energy will only pay a one-time settlement.

Who do I contact if there are any emergencies, leaks or shortages with my commodity supply?

Please contact your local electricity and/or natural gas utility for any problems you may be having with receiving your electricity or natural gas supply, or any emergencies in your area.

Billing and Payment

Will my natural gas and electricity bill be different if I sign up with Just Energy?

No, you will continue to be billed by your utility for natural gas and electricity. The only difference will be that you will see Just Energy listed as your supplier on your bill. Click below for an example of where Just Energy charges could appear on your energy bills.

Is Just Energy charging me for my supply only?

If you are a natural gas customer, in addition to your natural gas supply, Just Energy also charges you a variable transportation charge. Depending on the program you are on, additional Just Energy charges for JustGreen and other administrative charges may also apply. See your Terms and Conditions for complete details. If you are an electricity customer, depending on the program you are on, additional charges for JustGreen and administration may apply. Refer to your Terms and Conditions for complete details.

Are there additional fees that my utility may be charging me?

All natural gas customers, regardless of if they are with a retailer or the utility will be subject to the following utility charges: taxes, transmission, delivery debt retirement, uplift, congestion, storage and other service related charges. All electricity customers, regardless of if they are with a retailer or the utility will be subject to the following utility charges: regulated delivery, regulatory, debt retirement and other service related charges. As always, all electricity customers remain entitled to/bound by the Global Adjustment.

How can I find out my current account balance or see my current bill?

How long after signing up for a natural gas or electricity program will it take for Just Energy to become my supplier?

In Ontario, it can take anywhere between 10 and 150 days for Just Energy to become your commodity supplier. If it has been longer than that and you still do not see Just Energy listed on your utility bill, please contact us.

Does Just Energy charge a late fee and how much?

Late fees may apply. Please see the Terms and Conditions of your contract for details.

How much will I be charged if I end my contract early?

You have 10 days after you receive your first bill from Just Energy to cancel your contract without penalty. After that period a cancellation charge may apply. Refer to the Terms and Conditions of your contract for complete details.

Who do I contact for questions regarding my bill?

If you have any other questions regarding the commodity supply portion of your bill, please contact Just Energy using any of the following methods: Phone: 1-866-587-8674Email: cs@justenergy.comPlease contact your local utility for questions relating to all other charges on your bill.

Where and how do I pay my energy bill?

Contact your utility to determine what methods can be used to pay your bill.

Does Just Energy use a collection agency?

Yes, like most major companies, Just Energy does use a collection agency when necessary.

Does Just Energy offer 'budget billing' or a similar payment plan?

No, Just Energy does not offer budget billing at this time. You can contact your local utility to see if it offers budget billing or other payment plans in your area.

Service Transfer & Disconnection

How can I transfer my Just Energy service to a new address?

Please call your local utility to advise them of your new service address. Just Energy receives the new account number and service address from the utility.

Can I transfer my service and have service at two addresses at the same time?

You may transfer your service, however, it is not possible to have the same contract apply to two locations at the same time. Please contact our Customer Service representatives using one of the methods below to ensure a seamless transfer. Phone: 1-866-587-8674 Email: cs@justenergy.com

Does transferring my service affect my contract?

No, the existing contract will still uphold. The only change will be the service address on record.

Will I have to pay a fee to transfer my service?

In most cases, there is no fee to transfer your service. Refer to the Terms and Conditions of your contract for details.

How can I cancel my Just Energy contract?

You can contact Just Energy to cancel your contract and pay any applicable exit fees.

How do I change my Just Energy plan?

To see if changing your plan with Just Energy is possible, please contact us at 1-866-587-8674 during normal business hours.

If my service has been disconnected for non-payment but I pay my balance, can I have my service reconnected?

If your service ever needs to be disconnected, you will receive a cancellation letter from Just Energy advising of the reason for the cancellation. In order to have your service reconnected, you must contact Just Energy. If Just Energy approves your re-connection, we will make the necessary arrangements to reconnect your service address.

What is Just Energy's mailing address for exit fees or documentation?

Electricity Time-Of-Use Pricing

What is Time-of-Use (ToU) pricing?

The provincial government has imposed a new complicated electricity plan known as Time-of-Use Pricing where the rate you are charged depends on when you use your electricity and the rates are different for On-Peak usage hours, Mid-Peak usage hours and Off-Peak usage hours. Mid-Peak and On-Peak hours flip in the winter and summer due to demand factors and rates can change every 6 months.

How will Time-of-Use Pricing impact me?

If you are like most Canadian households, you likely will consume a good portion of your electricity within On-Peak and Mid-Peak hours, which can increase your electricity supply costs.

What is a "smart meter"?

A smart meter automatically tracks how much electricity your home uses and when it is used. This information appears on your monthly energy bills.

Do I have any options to avoid Time-of-Use pricing?

If you wish to avoid On-Peak and Mid-Peak rates, you should consider alternative plans from Just Energy. Click below to learn more.

Energy Supply Plans & Green Energy Products

What are some types of energy plans offered by retailers?

Typically, energy retailers offer price protected plans (allowing you to secure your commodity supply rate for a set period of time) and variable-rate plans (where the commodity supply rate would change with the volatility of the market for a set period of time). Click here to learn more about the benefits and why you would be interested in one plan over the other.

What does Just Energy offer in Ontario?

Learn more about current Just Energy plans in Ontario.

What is a green energy product?

For electricity, a green energy product means Just Energy purchases renewable energy credits to offset the equivalent of a percentage of your household electricity consumption. Renewable energy credits support electricity generated from renewable sources such as hydro, solar or wind. For natural gas, a green energy product means that Just Energy purchases carbon offsets to offset the equivalent of a percentage of your household natural gas consumption, which helps reduce your environmental impact.

Does Just Energy offer green energy products?

Yes, Just Energy does offer green energy products in Ontario.

What green energy products does Just Energy offer in Ontario?

How do I sign up for JustGreen™?

When you sign up for an electricity plan with Just Energy you can choose to offset some or all of your energy consumption when signing the contract. With some contracts, JustGreen will be an additional charge, with other products, the cost of JustGreen will be included in your commodity price. You can also contact us to sign up over the phone as an existing customer.

Why should I buy a green energy product?

Buying a green energy product is your opportunity to take action on the growing global and local urgency associated with climate change, while simultaneously increasing consumer demand for sustainable and renewable green energy solutions.

What renewable energy and carbon emission reduction products has Just Energy and JustGreen™ customers contributed to?

The JustGreen program helps support the development and growth of more than 30 green energy projects across North America. To date, Just Energy has invested more than $16.5 million on green energy projects in Ontario alone. This has helped offset more than 667,000 metric tons of carbon emissions and inject more than 2.8 million mWh of renewable energy into the electricity grid.

What is the Ontario Energy Board (OEB)?

The Ontario Energy Board is the regulatory body that governs natural gas and electricity in Ontario. Click below to learn more.

What is a Price Comparison Form?

A Price Comparison Form lists your current utilityÕs rate and charges for your given commodity, as well as the proposed rate and charges by the energy retailer. Before entering into an agreement with a retailer, a customer must sign (or for online enrolments acknowledge) the price comparison form.

Why does Just Energy require a Price Comparison Form to be signed as part of my energy contract?

Under new legal and regulatory requirements that came into effect January 1, 2011, all new and renewal residential and small to mid-sized commercial natural gas and electricity contracts are required to be accompanied by a board-approved Price Comparison Form.

Why does Just Energy require a Disclosure Statement to be signed as part of my energy contract?

Under new legal and regulatory requirements that came into effect January 1, 2011, all new and renewal residential and small to mid-sized commercial natural gas and electricity contracts are required to be accompanied by a board-approved Disclosure Statement.

Just Energy in Quebec

General

What is the regulatory information for Quebec?

For more information, see our Quebec page

Just Energy in Saskatchewan

General

Are you licensed to market natural gas and electricity in Saskatchewan?

Just Energy is licensed to market natural gas in Saskatchewan, not electricity.

Who do I contact if there are any emergencies or leaks with my commodity supply?

Please contact your local natural gas utility for any problems you may be having receiving your natural gas supply, or any emergencies in your area.

Billing and Payment

Will my natural gas bill be different if I sign up with Just Energy?

No, you will continue to be billed by your utility for natural gas, the only difference will be that you will see Just Energy listed as your supplier and our toll-free phone number will appear on your bill. Click below for an example of where Just Energy charges could appear on your energy bills.

Is Just Energy charging me for my supply only?

It depends on your plan. Some contracts may include supply only. With other products, the cost of JustGreen will be included in your commodity price.). You will continue to remain responsible for regulated transportation, delivery and other charges billed by your utility.

Are there additional fees that my utility may be charging me?

Whether Just Energy provides your natural gas supply or not, you will still be responsible to the utility for regulated transportation, delivery and other charges billed by your utility.

How can I find out my current account balance or see my current bill?

How much will I be charged if I end my contract early?

You have 10 days after signing your Agreement and Disclosure Statement to cancel your contract with Just Energy without penalty. Thereafter, applicable exit fees may apply. Also, if you choose to return to SaskEnergy supply before the end of your Agreement, you may also be assessed the Short Notice Return Charge by SaskEnergy. Refer to the Terms and Conditions of your contract for complete details.

Who do I contact for questions regarding my bill?

If you have any other questions regarding the commodity supply portion of your bill, please contact Just Energy using any of the following methods: Phone: 1-866-587-8674 Email: cs@justenergy.com. Please contact your local utility for questions relating to all other charges on your bill and payment.

Where and how do I pay my energy bill?

Contact your utility to determine what methods can be used to pay your bill.

Does Just Energy use a collection agency?

Yes, like most major companies, Just Energy does use a collection agency when necessary.

Does Just Energy offer 'budget billing' or a similar payment plan?

No, Just Energy does not offer budget billing at this time, however an Equalized Payment Plan is offered by SaskEnergy. Please contact them to sign up and learn more about how the program works.

Service Transfer & Disconnection

How can I transfer my Just Energy service to a new address?

If you are moving, please inform Just Energy by calling 1-866-587-8674 or emailing us at cs@justenergy.com prior to your move. To ensure a seamless transition, you will also be required to contact SaskEnergy to request that your Just Energy program be transferred to your new address. Refer to the Terms and Conditions to understand your options and associated fees if you choose to discontinue gas supply before the end of your contract term.

Can I transfer my service and have service at two addresses at the same time?

You may transfer your service however it is not possible to have the same contract apply to two locations at the same time. Please contact our Customer Service representatives using one of the methods below to ensure a seamless transfer. Phone: 1-866-587-8674 Email: cs@justenergy.com

Does transferring my service affect my contract?

No, the existing contract will still uphold. The only change will be the service address on record.

Will I have to pay a fee to transfer my service?

In most cases, there is no fee to transfer your service. Refer to the Terms and Conditions of your contract for more details.

How can I cancel my Just Energy contract?

To cancel your agreement, please call Just Energy at 1-866-587-8674. Applicable exit fees may apply. Also, if you choose to return to SaskEnergy supply before the end of your Agreement, you may also be assessed the Short Notice Return Charge by SaskEnergy. Refer to your Terms and Conditions for details.

How do I change my Just Energy plan?

To see if changing your plan is possible, please call us at 1-866-587-8674 or email us at cs@justenergy.com.

What is Just Energy's mailing address for exit fees or documentation?

If you are sending us payment by mail, please send it to: Just Energy, 80 Courtneypark Drive West, Units 3 & 4, Mississauga, ON L5W 0B3.

Energy Supply Plans & Green Energy Products

What are some types of energy plans offered by retailers?

Typically, energy retailers offer price protected plans, allowing you to secure your commodity supply rate for a set period of time. Some retailers, like Just Energy, also offer green energy options which provide the opportunity to offset the negative pollution caused by your household energy consumption.

What is a green energy product?

For electricity, a green energy product means Just Energy purchases renewable energy credits to offset the equivalent of a percentage of your household electricity consumption. Renewable energy credits support electricity generated from renewable sources such as hydro, solar or wind. For natural gas, a green energy product means that Just Energy purchases carbon offsets to offset the equivalent of a percentage of your household natural gas consumption, which helps reduce your environmental impact.

Does Just Energy offer green energy products?

Yes, Just Energy does offer green energy products in Saskatchewan.

What green energy products does Just Energy offer in Saskatchewan?

How do I sign up for JustGreen™?

When you sign up for an energy plan with Just Energy you can choose to offset some or all of your energy consumption when signing the contract. With some contracts, JustGreen will be an additional charge, with other products, the cost of JustGreen will be included in your commodity price. You can also contact us to sign up over the phone as an existing customer.

Why should I buy a green energy product?

Buying a green energy product is your opportunity to take action on the growing global and local urgency associated with climate change, while simultaneously increasing consumer demand for sustainable and renewable green energy solutions.

Regulatory Information

Why does Just Energy require a Disclosure Statement to be signed as part of my energy contract?

A customer must sign the Disclosure Statement (or the "Commodity Sale of Natural Gas Disclosure Statement and Appointment of Agent") in order to appoint a gas retailer as the customer's agent for certain purposes. This document also permits SaskEnergy to exchange customer account information with the gas retailer and highlights the benefits and risks associated with the commodity sale of natural gas.

What is a Disclosure Statement?

A customer must sign the Disclosure Statement (or the "Commodity Sale of Natural Gas Disclosure Statement and Appointment of Agent") in order to appoint a gas retailer as the customer's agent for certain purposes. This document also permits SaskEnergy to exchange customer account information with the gas retailer and highlights the benefits and risks associated with the commodity sale of natural gas.