Payment Options

Online Billing

Online billing allows members to access their account information 24 hours a day, seven days a week. This 24/7 availability for members eliminates the need to call for energy usage information and payment inquiries.

Member Email Notification

Members have the option of continuing to receive a paper bill or may opt for paperless billing. Whichever option you choose, once registered for the online billing program you will receive an email notification when a new bill is generated. The email includes a link for easy navigation directly to billing information. Online billing can be used to review information or to pay a bill.

Automatic Payments

Members have the option of manually paying their bill each month or they may register for automatic payment processing. A major credit card, debit card, or bank account can be used for payment.

Bank Draft

The Bank Draft program allows you the convenience of having your bill paid automatically from a checking or savings account each month. You will still receive a monthly statement showing kilowatt-hour usage and the amount due.

The Bank Draft program is similar to the Automatic Payment program through our Online Billing system, but provides the convenience to those members who prefer not to do business online to still have their monthly payments made automatically.

To sign up for the Bank Draft program, please contact a member service representative at 1-800-950-2667 or download the Bank Draft form, complete it, and return it to our office with the necessary information.

Pay By Phone

The automated pay by phone system allows members to pay their bill or retrieve account balance information at any time 24 hours a day, seven days a week without having to speak to a member services representative.

A major credit card, debit card, or bank account can be used for payment.

Touchstone Energy® Cooperatives is a national network of electric cooperatives across 46 states that provides resources and leverages partnerships to help member cooperatives and their employees better engage and serve their members. By working together, Touchstone Energy cooperatives stand as a source of power and information to their 32 million member-owners every day.