Accountable for delivering operational KPIs, quality and timeline targets; Ensuring high quality store format plans based on business needsLiaise with NWT and ensure the approved brief is received with all the information required which is critical to plan the storesPrepare retail and mall plans, merch plans, design packs; update them based on feedback received; Create optimal as-built plans using CAD applications (MSTN/ AutoCAD/ Vector works/ Adobe Photoshop/ Adobe Illustrator) and upload them onto My PropertyEnsure that all retail, mall and design packs are in line with approved brief, latest standards & propositions; Ensure that fit for purpose packs are delivered to the project execution teams in countriesEnsure all the services in the retail and mall plans are approved by different teams within property well before the NWT/ board approvalsPrepare the store packs, present @ the RDG approval meetings & ensure they are approved by the boardUpdate the retail and mall plans, merch plans & design packs based on the feedback from site reviews, NWT, Board & PAC approvalsPrepare store packs across all formats & be able to advise on planning solutionsBe aware of the latest business thinking and come up with proposals that meets business need thus ensuring minimal changes post approvalEnsure the store records are updated on My Property accordinglyManage my stores based on the Stores development programme timelines and escalate to my manager on the risks foreseen in meeting themEnsure to document the minutes & next steps from all the store pack review & approval meetings Suggest alternate design options to ensure optimum usage of space and contribute to deliver cost savings whilst maintaining quality and fit for purpose designs and plansAssist colleagues with day to day issues to enable them to meet agreed SLAs and productivity targetsAssist in the implementation of the quality check-list/ exception management document to be followed to enable the team to have standardized quality checks; Assist the lead in performing quality checks Assist the Lead in communicating inputs and issues with stakeholders on regular operations callsCommunicate proactively with the Lead & Manager on new ideas and potential risks in existing systems/ processes and actively share ideas about how processes can be streamlined; Create a trend analysis on frequent issues and present the same during team meetingPeopleActively participate in team meetings, knowledge sharing and capability building activitiesSchedule & attend the 1-2-1 meetings with lead & manager & work on action plans drawn out by them in order to minimize issues/ escalationsEnsure system compliance and adhere to time & attendance schedules agreed upon with the Lead/ ManagerEnsure adherence to P&D timelines & plans and agreed growth/training plans; Actively participate in planned process & on-the-job training