6 Questions from the Community

The Grohe 28 751 has a replacement bottle part number of 114496.

where can I buy a replacement 15oz bottle for grohe 28 751 deluxe xl soap/lotion dispenser

A. The Grohe 28 751 has a replacement bottle part number of 114496.

The Grohe 28 751 does not have an extension to drop the bottle lower below the sink. You may want to check out the Hansgrohe 40514 Wall Mounted Soap Dispenser. A wall mounted soap dispenser may suite your space better.

My sink fits tight to the back of the cabinet beneath the counter. There is no room for the bottle. Is there an extension, or longer soap despenser that would drop the bottle below the sink?

A. The Grohe 28 751 does not have an extension to drop the bottle lower below the sink. You may want to check out the Hansgrohe 40514 Wall Mounted Soap Dispenser. A wall mounted soap dispenser may suite your space better.

The Grohe 28 751 bottle screws on and off.

The bottle under the cabinet leaks. How do you remve the bottles to tighten? Does it pull down or screw off?

A. The Grohe 28 751 bottle screws on and off.

The Grohe 28 751 does have a couple of plastic components. The "straw" that brings the liquid upwards is plastic as well as the bottle and couple other parts below the countertop. Everything you see above the countertop is made of metal.

is this all metal or does it have some plastic?

A. The Grohe 28 751 does have a couple of plastic components. The "straw" that brings the liquid upwards is plastic as well as the bottle and couple other parts below the countertop. Everything you see above the countertop is made of metal.

The picture is correct, the spec sheet displays an older version of this product.

The picture shown above doesn't match the picture on the spec sheet to the left; please advise which is the true soap dispenser

A. The picture is correct, the spec sheet displays an older version of this product.

These are the Soap Dispensers in Steel Optik by Hansgrohe: 04249, 06328, 06341, 40418.

I bought a grohe "Steel Optik" colored faucet. Please point me to Grohe soap dispensers in this color.

A. These are the Soap Dispensers in Steel Optik by Hansgrohe: 04249, 06328, 06341, 40418.

Product Reviews

Rated 3 out of
5 by
Plumerias from
Didn't Even Last 6 MonthsSome of the other reviews said theirs lasted 2 years. I bought 2, one for the main sink and one for the prep sink, neither made it past 5 months before malfunctioning. Worked great until the pumps started seaping soap from under the dispenser. It seems like the soap is oozing out from where the spring is connected to the inside of the dispenser. It's more apparent in the one at the main sink but the prep sink dispenser is now starting to do the same thing.
Also, I noticed the main sink dispenser has some rusting where the soap is dispensed out. Really, rusting! I bought Grohe for the quality but unfortunately, it didn't happen with these ones I got. I'm hoping Grohe will replace them but more so that if they do, the replacements will last longer than the originals.

Date published: 2010-05-23

Rated 1 out of
5 by
Ohbejoyful from
Second one bad, tooI am disappointed, because we LOVE our Grohe faucets. Our 20 year old soap dispenser was a standard plumber issue that never leaked & was also easy to fill from the top like this one. Grohe did replace our first dispenser like this, because it simply wouldn't pump liquid soap. Grohe said they had redesigned the pump mechanism. We were happy with the replacement service. However, now I am finding the other problem has not been addressed. The dispenser leaks below the sink, apparently where the plastic bottle is supposed to pressure fit onto the dispenser. There is no way to screw on the bottle. I've been finding puddles of soap for over a year under the sink, from where I apparently have overfilled the dispenser, not knowing it must have been running over the top of the bottle under the sink. The last straw was last night when I pulled out the wastebasket and the bottom was sticky with soap. My husband has tried to tighten it or fix it in the past and given up. I don't know whether to go through the hassle of contacting Grohe or just get one like our old one, which now I regret replacing, as it never leaked and always pumped.

Date published: 2011-03-21

Rated 4 out of
5 by
daisysmom from
mixed opinionI bought three of these, two for the bathroom and one for the kitchen. They have all failed, the kitchen first, then the two in the bathroom. I would say the time is about two years (as another reviewer observed), depending on use.
However, they are beautiful, and all soap dispensers seem to fail fairly quickly. At least Grohe will repair them for you at no cost, or so they say. I am sending mine off to them to see, otherwise will buy new ones. The prices at this website are excellent, so maybe I will get the same ones, or maybe not.

Date published: 2010-01-16

Rated 3 out of
5 by
fourrenovations from
Great Looks - Short LifeThis dispenser looks terrific, and for the first two years it worked pretty well too. Only problem was the small amount of soap being dispensed with each stroke. It usually took about three pumps to get a working amount of soap on a dish sponge. Conservation is nice, but this gets frustrating after a while. The large reservoir is nice, but be ready to use the pump more than you might expect.
That may be the reason that it only worked smoothly for a little over two years. Then the cylinder started sticking and would not return to the up position, so now you have to pull it back up and pump it.
With all that said, however, I'm buying another to replace it. It's too much trouble to get back under the sink and install a different model, and it still looks perfect in our kitchen.

Date published: 2009-06-29

Rated 5 out of
5 by
from
Excellent Soap DispenserWe are VERY pleased with this Grohe soap dispenser - it has a very contemporary look, fine stainless steel finish, very large soap reserviour to avoid the need for frequent refilling, and large bore tube to avoid plugging. Highly recommended to others.

Date published: 2007-12-24

Rated 5 out of
5 by
curlylocks from
Soap dispenserBeautiful companion to my Grohe faucet...action is easy and delivers just the right amount of soap...and...doesn't drip!

Date published: 2012-11-21

Rated 3 out of
5 by
Sorantino from
Beautiful, one design flawThe top of the despenser in the kitchen broke completely off. It seems the problem is the thin plastic part which connects the stationary stem with the top plunger. I believe it to be too weak or thin. A stronger plastic or metal collar perhaps. Leaking above the countertop may be a crack in this plastic part and could be a precursor to it breaking altogether.
It is, however, beautiful.

Date published: 2012-08-30

Rated 2 out of
5 by
realrod1 from
leaking grohe soap dispenserit has been seeping soap around the pump above the sink as well as below around the neck of bottle. I tried flushing out the unit to no avail. Today i will call grohe customer service. for what their products cost I hope they stand up!

Grohe

Grohe helped develop the standards for the look and the function of faucets. Grohe’s German quality ensures each fixture lasts the test of time. The design and technology guarantee a maintenance-free and sustainable faucet or plumbing fixture. With nearly a century of experience, Grohe produces faucets recognized worldwide.

Grohe Deluxe XL Collection

The Deluxe XL soap dispenser is an accessory no kitchen faucet and kitchen sink should be without. Smooth pump action and top fill refill makes this soap dispenser like no other

Other Products In The Grohe Deluxe XL Collection

Warranty Info

Grohe Limited Lifetime Warranty

Residential Products GROHE provides the following warranties on its products to the original purchaser, installed in a residential application. This warranty is effective for all faucets sold after January 1, 1997.

Mechanical Warranty A Limited Lifetime Warranty is provided on all mechanical parts to be free from manufacturing defects in materials and workmanship under normal use for as long as the original purchaser owns their home.

General Finish WarrantyTMA Limited Lifetime Warranty is provided on all GROHE product finishes to the original purchaser against manufacturing defects in materials and workmanship. At its option, GROHE will repair or replace any part or finish that proves to be defective in material and/or workmanship under normal installation, use and service.

To obtain warranty repair or replacement the faulty part or product is to be sent along with proof-of-purchase (original sales receipt) from the original consumer purchaser to:

GROHE America, Inc.241 Covington DriveBloomingdale, IL 60108

Telephone inquiries can be directed to: (630) 582-7711

This warranty is extended to the original consumer owner, but does not cover installation or any other labor charges and shall not apply to any products or parts of products which have been:

Repaired by unqualified persons or not using original GROHE spare parts or altered in any manner unless previously authorized in writing by GROHE; or

Damaged as a result of misuse, negligence, accident or faulty installation or maintenance; or

Installed or used in a manner contrary to GROHE's printed instructions; or

Damaged by the effects of dirt, limescale or aggressive cleaners.

This is the exclusive warranty by GROHE, which does not make any other warranty of any kind, including the implied warranty of merchantability.

This warranty excludes all industrial, commercial, and business usage whose purchasers are extended a one (1) year limited warranty from the date of purchase, with all other terms of this warranty. (See following for commercial products.)

Commercial Products GROHE warrants its products installed in a commercial application to be free from manufacturing defects for a period of one (1) year from the date of acquisition by original owner. Replaced products or parts are warranted only for the period remaining under the initial warranty.

This warranty is limited solely to the above and this warranty and any warranties implied by state law will apply only for the applicable warranty period specified herein. Also, GROHE will not be liable for any loss, damage, expense or incidental or consequential damages of any kind, whether based on warranty, contract or negligence and arising in connection with the sale, use or repair of the product. Some states do not allow the exclusion or limitation of consequential damage or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Unless otherwise contrary to state law governing the purchase, GROHE's liability will not exceed the contract price for the product claimed to be defective or unsuitable.