Knowledge Base

Why is my Tracking Pixel not registering any properties or views?

Did you configure an 'Attribution Channel' for your interaction on the HOW tab? Only interactions which have a valid attribution channel configured are able to register view, click and conversion events and set profile properties.

Both the Tracking Pixels as well as the Shortened URLs can only be used to enrich the visitor's profile when they are requested in a browser or e-mail client that has access to a cookie store which contains the cookie that holds the unique identifier for that profile ('BCSessionID').

This also means that the visitor needs to have a BlueConic profile prior to requesting the Tracking Pixel or Shortened URL.