Environment

Bedclothes and towels are not automatically changed on cleaning days. If you prefer to have them changed please put them on the floor. This saves considerable quantities of electricity, detergent and water.

Freshwater is often in short supply in the Mediterranean, on the Canary Islands and in Thailand. This is why we ask everyone to be careful with the water. Did you know? If 500 people do not let the tap run while brushing their teeth, at least 50,000 liters of water will be saved every week.

We also encourage our guests to use the waste separation facilities within the resort areas. Garbage stations for paper, aluminum cans, glass & plastic bottles are situated in outdoor places and can easily be found for your garbage sorting.

We have 3 main unites; one in main pool area, second one in Garden Bar area and third one at the beach.

To gain Travelife Gold certification the hotel must meet their 150 sustainability criteria. This includes environmental issues, such as minimizing their waste and use of energy, water and chemicals; , as well as taking positive action on social issues, such as employee welfare, working with the local community, child protection and human rights. They must also show how they are helping to support local businesses and protect local traditions and wildlife.

SENTIDO Flora Garden is certified with the Travelife Gold Award.

Blue Flag Award

The Blue Flag is a voluntary eco-label awarded to more than 4000 beaches and marinas in 48 countries across Europe, South Africa, Morocco, Tunisia, New Zealand, Brazil, Canada and the Caribbean.

The Blue Flag works towards sustainable development of beaches and marinas through strict criteria dealing with Water Quality, Environmental Education and Information, Environmental Management, and Safety and Other Services.

The Blue Flag Program is owned and run by the non-government, non-profit organization the Foundation for Environmental Education (FEE).

Green Key Award

Green Key is an eco-label awarded to more than 2,200 hotels and other sites in 45 countries worldwide.Green Key is a non-governmental, non-profit, independent Program. It is recognized and supported by the World Tourism Organization and UNEP.Green Key is presently the largest global eco-label for accommodation and has a national administration centre in each participating country.

Green Key aims to :

​Raise the awareness of leisure establishment staff and clients,

Increase the use of sustainable methods of operation and technology,

​Run ecologically sound and responsible businesses, and thereby,

​Reduce resource, energy usage,

Green Star AwardThe green Star is an environment award as a result of following the criteria of Culture and Tourism Ministry under the concept of“ Resorts being sensitive for environment” Project that was started by the Ministry of Culture and Tourism Turkish Republic.

ISO-14000 ISO-14000 Environmental Management

The ISO 14000 family addresses various aspects of environmental management. It provides practical tools for companies and organizations looking to identify and control their environmental impact and constantly improve their environmental performance. ISO 14001:2004 and ISO 14004:2004 focus on environmental management systems. The other standards in the family focus on specific environmental aspects such as life cycle analysis, communication and auditing.

The benefits of using ISO 14001:2004 can include:

Reduced cost of waste management

Savings in consumption of energy and materials

Lower distribution costs

Improved corporate image among regulators, customers and the public

ISO 22000:2005 Food Safety

ISO 22000:2005 specifies requirements for a food safety management system where an organization in the food chain needs to demonstrate its ability to control food safety hazards in order to ensure that food is safe at the time of human consumption. It is applicable to all organizations, regardless of size, which are involved in any aspect of the food chain and want to implement systems that consistently provide safe products. The means of meeting any requirements of ISO 22000:2005 can be accomplished through the use of internal and/or external resources.

ISO 22000:2005 specifies requirements to enable an organization:

To plan, implement, operate, maintain and update a food safety management system aimed at providing products that, according to their intended use, are safe for the consumer,

To evaluate and assess customer requirements and demonstrate conformity with those mutually agreed customer requirements that relate to food safety, in order to enhance customer satisfaction,

To effectively communicate food safety issues to their suppliers, customers and relevant interested parties in the food chain,

To ensure that the organization conforms to its stated food safety policy,

To demonstrate such conformity to relevant interested parties, and

To seek certification or registration of its food safety management system by an external organization, or make a self-assessment or self-declaration of conformity to ISO 22000:2005.

ISO 10002:2014 Costumer satisfaction

ISO 10002:2014 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance, and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.

ISO 10002:2014 addresses the following aspects of complaints handling:

Enhancing customer satisfaction by creating a customer-focused environment that is open to feedback (including complaints), resolving any complaints received, and enhancing the organization's ability to improve its product and customer service;

Top management involvement and commitment through adequate acquisition and deployment of resources, including personnel training;

Recognizing and addressing the needs and expectations of complainants;

Providing complainants with an open, effective, and easy-to-use complaints process;

Analyzing and evaluating complaints in order to improve the product and customer service quality;

Auditing of the complaints-handling process;

Reviewing the effectiveness and efficiency of the complaints-handling process.

ISO 9001:2008 Quality Management

ISO 9001:2008 specifies requirements for a quality management system where an organization:

Needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and

Aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement.

Using ISO 9001:2008 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits.