Working with Multiple Domains

By default the master CloudExtend license is given for a specific domain and the end users should be logged into both their Gmail and NetSuite with the same email address (and same domain). If your organization has multiple domains and requires users from these domains to have access the options below may work for you.

Option 1 - Gmail Only with different domains

The Gmail component of CloudExtend will work fine even if there are different domains like joe@xyz. com and bill@abc.com as long as both these Emails have a full NS license and CloudExtend license enabled in the setup. If you don’t have unique licenses for each then read below.

Option 2 - Full Suite (Gmail, Calendar, Drive) with different domains

When connecting other components (G Drive and Calendar) we only officially support granting access to one domain. If you are an organization with multiple domains , there are a few cases where you can configure your G Suite account to make CloudExtend work with multiple domains as long as your domains are set as aliases of the primary domain and not independent domains.

Multiple Domains as an alias of a primary domain :

The following works only if you have multiple domains as aliases on the same G Suite account. If you have multiple domains independent of each other, the following will not work (see screenshot below of an alias domain in G Suite Admin Portal)

Following are the steps to make the full CloudExtend Suite work with multiple domains when your are using domain aliases