Consumer feedback about Mayo Clinic Hlth System Franciscan Med Ctr

The ER doctors are incompetent. Had very clear signs of a bacterial infection in my UA, even clearer signs in the UA micro results, but the doctor diagnosed me with anxiety and nonspecific abdominal pain instead. I wasn't even informed by phone of the results and they acted as if the infection didn't exist. I would give 0 stars if I could, this is not how you deal with patients.

Billed preventive visit for a 3 year old child as "by request by school". Insurance company declined payment and explained to me that the claim needed to be resubmitted as "preventive visit 1-4". Mayo customer service rep refused to correct the code and resubmit the claim, because it would be a "duplicate" claim. Meanwhile, the insurance company keeps on insisting the claim needs to be resubmitted. Catch 22.

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