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Is anyone at home?..

After a repeated issue in browsing/reading discussions, which appears to be a database issue; 'Page cannot be found', 500 Server error, etc., I have written/posted questions to Support twice since the end of June. Both times I get the 'You should expect a response from us within 24 hours'.

Nothing. Nada. Not a peep.

So I go on the site to check 'My Questions'.

Gone.

I don't mean my question was not ever there, I mean it was gone. After posting the second inquiry, I checked and my inquiry was actually there but still pending. Upon checking a few days later, it was gone, not closed, not resolved, but gone.

Here's a suggestion: When you commit to responding within 24 hours, either do so or don't make the commitment in the first place.

Here's another: Take a look at your server load and make adjustments if your servers are getting hammered to the point of database timeouts.

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