If you wish to keep your existing number simply select “Keep my existing number” during the activation process. You do not need to contact your previous provider. We’ll sort that out with them.

When you’ve completed the activation form

You’ll receive an SMS and email to confirm your activation is underway.

Your number should be active within 4 to 24 hours after activating. If you make a request outside business hours, including Sundays and public holidays, we’ll process it on the next business day. If you are keeping your existing number, you can still use the number with your previous provider until the switch to us is complete.

When your Boost SIM is active, you’ll receive an SMS or email notification letting you know that your Boost Mobile service is ready to use. Learn how to manage your service at boost.com.au/hello.