As the developers of Open Journal Systems, Open Conference Systems, Open Harvester Systems, and Open Monograph Press, the PKP team are experts in helping journal managers and conference organizers make the most of their online publishing projects. PKP Publishing Services offers support for:

As a customer of PKP Publishing Services, you will not only receive direct, personalized support from the PKP Development Team, but will be contributing to the ongoing development of the PKP applications. All funds raised by PKP Publishing Services go directly toward enhancing our free, open source software. For more information, please contact us.

Forum rules
This forum is meant for general questions about the usability of OJS from an everyday user's perspective: journal managers, authors, and editors are welcome to post questions here, as are librarians and other support staff. We welcome general questions about the role of OJS and how the workflow works, as well as specific function- or user-related questions.

What to do if you have general, workflow or usability questions about OJS:

1. Read the documentation. We've written documentation to cover from OJS basics to system administration and code development, and we encourage you to read it.

2. take a look at the tutorials. We will continue to add tutorials covering OJS basics as time goes on.

3. Post a question. Questions are always welcome here, but if it's a technical question you should probably post to the OJS Technical Support subforum; if you have a development question, try the OJS Development subforum.

If you have access to the server's email logs, that's the best place to start troubleshooting. It's possible that the message was sent (in which case it'll appear in the mail logs) but got caught in a spam filter somewhere between there and the end user's mailbox.

Thank you for your prompt response. I have checked the email log but it shows that email is not generated or sent to the recipient. and the same problem exists. When i click on Reject and Archive Submission, the email is properly received but the Submission Acknowledgement is not received.

When the submission acknowledgment email is enabled (see the Prepared Emails interface as Journal Manager), it's sent to the author (and anyone else configured in Journal Setup 3.6) when the submission is received, not when it's rejected and archived. If you've configured email addresses in Setup 3.6, make sure they're just email addresses, not e.g. "Recipient Name <address@here.com>".

Stumbled across this thread looking for an answer to my problem. This solves my problem, but I'm wondering if there's a way to have more than one additional e-mail placed in 3.6? I tried both a comma and a semicolon and got the "valid email" error, so I've left it to the more important of the two people who should get the submission acknowledgement, but it would be nice if I could fit them both.

In our journal, the editorial assistant (because like most assistants, she's really the one who runs everything!) is the principal contact, but then there are two editors-in-chief who should be notified of new submissions as well.