Senior Consultant Client Services - Global Fund Services

For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise, and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 16,500 employees globally. We serve the world’s most-sophisticated clients – from sovereign wealth funds and the wealthiest individuals and families to the most-successful hedge funds and corporate brands.

What we do

We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.

You will be responsible for service and delivery to one or multiple clients within the Fund Accounting area of specialization. You will facilitate the efforts of the team and other internal stakeholders to coordinate resources, ensure timely delivery of reports/information and issue-resolution, whilst effectively communicating client concerns and needs to partners.

What you will do

Manage large and/or complex projects such as strategic change management, new business/product initiatives, process re-engineering, merger and acquisitions integration and provides multi-disciplinary consulting service such as marketing and technology to business groups.

Provide technical expertise for new or complex products/services and oversees the implementation of new processes to support products/services; ensuring that client needs are met.

Ensures and maintains client service levels to dedicated clients by ensuring the timely and accurate delivery of reports/information, including management reporting. This will require attending operational meetings both internally and externally with key clients.

Cultivates and maintains strong working relationships with Relationship Managers, Client Service Delivery Managers and other Service Managers regionally and globally to ensure client service needs are met consistently.

Identify and address service issues as and when they arise and assist clients and partners with complex problem resolution.

Your Knowledge/Skills:

Extensive Global Funds Service

Excellent oral and written communication skills in Putonghua and/or Cantonese preferred but not necessary

Northern Trust is an equal opportunity employer. We aim for excellence in our efforts to recruit, develop and deploy the highest calibre workforce. Our commitment and success to a diverse workforce is evident in employee satisfaction and industry acknowledgment. For a list of all our achievements please click here.

Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.