Privacy policy

1.1 We are committed to safeguarding the privacy of our website visitors
and customers; in this policy we explain how we will handle your personal
data.

1.2 By using our website and agreeing to this policy, you consent to our
use of cookies in accordance with the terms of this policy.

1.3 Our website incorporates privacy controls which affect how we will
process your personal data. By using the privacy controls, you can specify
whether you would like to receive direct marketing communications and limit
the publication of your information. You can access the privacy controls
via /cart/account.php.

2. How we use your personal data

2.1 In this Section 2 we have set out:

(a) the general categories of personal data that we may process;

(b) the purposes for which we may process personal data; and

(c) the legal bases of the processing.

2.2 We may process data about your use of our website and services (" usage data"). The usage data may include your IP address,
geographical location, browser type and version, operating system, referral
source, length of visit, page views and website navigation paths, as well
as information about the timing, frequency and pattern of your service use.
The source of the usage data is our analytics tracking system. This usage
data may be processed for the purposes of analysing the use of the website
and services. The legal basis for this processing is our legitimate
interests, namely monitoring and improving our website and services.

2.3 We may process your account data ("account data"). The
account data may include your name and email address. The source of the
account data is you. The account data may be processed for the purposes of
operating our website, providing our services, ensuring the security of our
website and services, maintaining back-ups of our databases and
communicating with you. The legal basis for this processing is our
legitimate interests, namely the proper administration of our website and
business.

2.4 We may process information contained in any enquiry you submit to us
regarding goods and/or services ("enquiry data"). The
enquiry data may be processed for the purposes of offering, marketing and
selling relevant goods and/or services to you. The legal basis for this
processing is consent.

2.5 We may process information relating to transactions, including
purchases of goods and services, that you enter into with us and/or through
our website ("transaction data"). The transaction data may
include your contact details, your card details and the transaction
details. The transaction data may be processed for the purpose of supplying
the purchased goods and services and keeping proper records of those
transactions. The legal basis for this processing is the performance of a
contract between you and us and/or taking steps, at your request, to enter
into such a contract and our legitimate interests, namely our interest in
the proper administration of our website and business.

2.6 We may process information that you provide to us for the purpose of
subscribing to our email notifications and/or newsletters (" notification data"). The notification data may be
processed for the purposes of sending you the relevant notifications and/or
newsletters. The legal basis for this processing is consent.

2.7 We may process information contained in or relating to any
communication that you send to us ("correspondence data").
The correspondence data may include the communication content and metadata
associated with the communication. Our website will generate the metadata
associated with communications made using the website contact forms. The
correspondence data may be processed for the purposes of communicating with
you and record-keeping. The legal basis for this processing is our
legitimate interests, namely the proper administration of our website and
business and communications with users.

2.8 We may process any of your personal data identified in this policy
where necessary for the establishment, exercise or defence of legal claims,
whether in court proceedings or in an administrative or out-of-court
procedure. The legal basis for this processing is our legitimate interests,
namely the protection and assertion of our legal rights, your legal rights
and the legal rights of others.

2.9 We may process any of your personal data identified in this policy
where necessary for the purposes of obtaining or maintaining insurance
coverage, managing risks, or obtaining professional advice. The legal basis
for this processing is our legitimate interests, namely the proper
protection of our business against risks.

2.10 In addition to the specific purposes for which we may process your
personal data set out in this Section 2, we may also process any of your
personal data where such processing is necessary for compliance with a
legal obligation to which we are subject, or in order to protect your vital
interests or the vital interests of another natural person.

3. Providing your personal data to others

3.1 We may disclose your personal data to our insurers and/or professional
advisers insofar as reasonably necessary for the purposes of obtaining or
maintaining insurance coverage, managing risks, obtaining professional
advice, or the establishment, exercise or defence of legal claims, whether
in court proceedings or in an administrative or out-of-court procedure.

3.2 We may disclose notification data and correspondence data to our suppliers or subcontractors insofar as
reasonably necessary for the purposes of sending you the relevant
notifications and/or newsletters and for the purposes of communicating with
you.

3.3 Financial transactions relating to our website and services are handled
by our payment services providers, Chase Paymentech. We will share
transaction data with our payment services providers only to the extent
necessary for the purposes of processing your payments, refunding such
payments and dealing with complaints and queries relating to such payments
and refunds. You can find information about the payment services providers'
privacy policies and practices at https://www.chasepaymentech.com.

3.4 In addition to the specific disclosures of personal data set out in
this Section 3, we may disclose your personal data where such disclosure is
necessary for compliance with a legal obligation to which we are subject,
or in order to protect your vital interests or the vital interests of
another natural person. We may also disclose your personal data where such
disclosure is necessary for the establishment, exercise or defence of legal
claims, whether in court proceedings or in an administrative or
out-of-court procedure.

3.5 In the instances of ticket purchases for an event we may provide your
name and contact information to the venue or associated booking agent to
allow them to confirm your identify or facilitate your entry to the event.

4. Retaining and deleting personal data

4.1 This Section 4 sets out our data retention policies and procedure,
which are designed to help ensure that we comply with our legal obligations
in relation to the retention and deletion of personal data.

4.2 Personal data that we process for any purpose or purposes shall not be
kept for longer than is necessary for that purpose or those purposes.

4.3 In some cases it is not possible for us to specify in advance the
periods for which your personal data will be retained. In such cases, we
will determine the period of retention based on the following criteria:

(a) the period of retention of contract and consentdata will be
determined based on the length of time you wish to remain a registered
customer.

4.4 Notwithstanding the other provisions of this Section 4, we may retain
your personal data where such retention is necessary for compliance with a
legal obligation to which we are subject, or in order to protect your vital
interests or the vital interests of another natural person.

5. Amendments

5.1 We may update this policy from time to time by publishing a new version
on our website.

5.2 You should check this page occasionally to ensure you are happy with
any changes to this policy.

5.3 We may notify you of changes to this policy by email.

6. Your rights

6.1 In this Section 6, we have summarised the rights that you have under
data protection law. Some of the rights are complex, and not all of the
details have been included in our summaries. Accordingly, you should read
the relevant laws and guidance from the regulatory authorities for a full
explanation of these rights.

6.2 Your principal rights under data protection law are:

(a) the right to access;

(b) the right to rectification;

(c) the right to erasure;

(d) the right to restrict processing;

(e) the right to object to processing;

(f) the right to data portability;

(g) the right to complain to a supervisory authority; and

(h) the right to withdraw consent.

6.3 You have the right to confirmation as to whether or not we process your
personal data and, where we do, access to the personal data, together with
certain additional information. That additional information includes
details of the purposes of the processing, the categories of personal data
concerned and the recipients of the personal data. Providing the rights and
freedoms of others are not affected, we will supply to you a copy of your
personal data. The first copy will be provided free of charge, but
additional copies may be subject to a reasonable fee.

6.4 You have the right to have any inaccurate personal data about you
rectified and, taking into account the purposes of the processing, to have
any incomplete personal data about you completed.

6.5 In some circumstances you have the right to the erasure of your
personal data without undue delay. Those circumstances include: the
personal data are no longer necessary in relation to the purposes for which
they were collected or otherwise processed; you withdraw consent to
consent-based processing; you object to the processing under certain rules
of applicable data protection law; the processing is for direct marketing
purposes; and the personal data have been unlawfully processed. However,
there are exclusions of the right to erasure. The general exclusions
include where processing is necessary: for exercising the right of freedom
of expression and information; for compliance with a legal obligation; or
for the establishment, exercise or defence of legal claims.

6.6 In some circumstances you have the right to restrict the processing of
your personal data. Those circumstances are: you contest the accuracy of
the personal data; processing is unlawful but you oppose erasure; we no
longer need the personal data for the purposes of our processing, but you
require personal data for the establishment, exercise or defence of legal
claims; and you have objected to processing, pending the verification of
that objection. Where processing has been restricted on this basis, we may
continue to store your personal data. However, we will only otherwise
process it: with your consent; for the establishment, exercise or defence
of legal claims; for the protection of the rights of another natural or
legal person; or for reasons of important public interest.

6.7 You have the right to object to our processing of your personal data on
grounds relating to your particular situation, but only to the extent that
the legal basis for the processing is that the processing is necessary for:
the performance of a task carried out in the public interest or in the
exercise of any official authority vested in us; or the purposes of the
legitimate interests pursued by us or by a third party. If you make such an
objection, we will cease to process the personal information unless we can
demonstrate compelling legitimate grounds for the processing which override
your interests, rights and freedoms, or the processing is for the
establishment, exercise or defence of legal claims.

6.8 You have the right to object to our processing of your personal data
for direct marketing purposes (including profiling for direct marketing
purposes). If you make such an objection, we will cease to process your
personal data for this purpose.

6.9 To the extent that the legal basis for our processing of your personal
data is:

(a) consent; or

(b) that the processing is necessary for the performance of a contract to
which you are party or in order to take steps at your request prior to
entering into a contract,

and such processing is carried out by automated means, you have the right
to receive your personal data from us in a structured, commonly used and
machine-readable format. However, this right does not apply where it would
adversely affect the rights and freedoms of others.

6.10 If you consider that our processing of your personal information
infringes data protection laws, you have a legal right to lodge a complaint
with a supervisory authority responsible for data protection. You may do so
in the EU member state of your habitual residence, your place of work or
the place of the alleged infringement.

6.11 To the extent that the legal basis for our processing of your personal
information is consent, you have the right to withdraw that consent at any
time. Withdrawal will not affect the lawfulness of processing before the
withdrawal.

6.12 You may exercise any of your rights in relation to your personal data
by written notice to us.

7. Third party websites

7.1 Our website includes hyperlinks to, and details of, third party
websites.

7.2 We have no control over, and are not responsible for, the privacy
policies and practices of third parties.

8. Personal data of children

8.1 Our website and services are targeted at persons over the age of 13.

8.2 If we have reason to believe that we hold personal data of a person
under that age in our databases, we will delete that personal data.

9. Updating information

9.1 Please let us know if the personal information that we hold about you
needs to be corrected or updated.

10. Our details

10.1 This website is owned and operated by Townsend Music Ltd.

10.2 We are registered in [England and Wales] under registration number
4870030, and our registered office is at 30 Queen Street, Great Harwood,
Lancashire, BB6 7QQ, UK.