But if you look closely, YES it
is, indeed only Hi Duty Free offers access to products of airport’s duty-free
zones. It guarantees that carried products are legally bought and are not
forbidden by the international trade laws and the customs process.

Yet, some airports enable
customers to order on the Internet, products from their duty-free zone but you
still have to find a flyer who accepts to carry your order.

The purchase can only be realized
when the potential purchaser has deposited the right amount on the flyer’s trustee account, which are made available by Hi Duty Free. As soon as the deliver has
been correctly concluded, the flyer is always sure to be paid and gratified.

What happens if problems occur at the departure and you cannot accede to
the duty free zone?

Every hazard occurring in the
departure airport, which prevents the flyer from using normally the platform, cancels
the transaction without prejudice for the two users.

The flyer sends an e-mail to Hi
Duty Free at contact@hidutyfree.com. Then, we will inform the purchaser
about the cancelation of the agreement.

As a Hi Duty
Free flyer and/or a buyer , what are my relations with airports, at the
departure or the arrival ?

The registration on the Hi Duty Free plateform is
completely independant of airports.

No contractual or extra contractual relation is set up
between the traveller using Hi Duty Free and airports. Airports do not take any
responsibility for the purchase, the transportation and the delivering of
articles bought at the airport through Hi Duty Free platform.

The departure or arrival airports do not take any
responsibility towards the flyer who uses the plateform, regarding applicable
regulations for transaction, especially in terms of financial risk, customs and
risk transfer.

How can I know if the product I carry break the laws
of the country of arrival?

You carry products only available in duty free zones. All these products
are allowed by the arrangement for tax-free shops. Consequently, there is no
risk, in principle, to infringe laws of your country of arrival if you strictly
respect instructions enclosed here. The checking of specific interdictions,
regulations and laws for the product the users of Hi Duty Free carry is up to
them.

The users can consult customs procedures of every country on this
website:

Moreover, the products with limited allowances such as tobacco, alcohol
or fragrances and those with particular transportation regulations (liquids,
gels, etc.) and/or with specific health regulations do not enter in the scope
of Hi Duty Free platform use.

When a flyer registered on the Hi Duty Free platform, does he
have to declare his purchases to customs at the arrival airport?

Purchases realized do not have to be declared when:

- You come back in
the country where you live

- You are travelling in a
country in which you are non-resident

In
both cases, you are under the customs procedure for personal goods when you go
through the customs, then you are free to cede your product to someone in the
country but it’s forbidden to realise a commercial gain. It means it is
strictly forbidden to use our website in order to have transportation or
commercial professional activities.

For
more information, the international regulation on personal goods is available
here:

We cannot guarantee you won’t be controlled by customs services. Indeed,
they can control every flyer at every moment, whether or not he purchases
something at the departure.

Products bought through our website are under the customs procedure for
personal goods as long as they have not been delivered to the final buyer. The flyer
is the only one who owns the receipt of the product. Thus, the product is a
personal good and the flyer is its owner.

The flyer can
decide whenever to keep his purchase. In this case, the transaction would be
cancelled and, if the payment has already been made, the buyer is reimbursed.

What happens in case of
reinforced control?

Hi Duty Free does not take responsibility for flyers’ behavior with
customs or for all the products carried by the flyer. However, if a control was
performed on a flyer who registered on Hi Duty Free and it concerns products
available on our website, we commit to examine with the flyer all the possible
friendly solutions for the prejudices he would have had to suffer, on the basis
of its good faith, potential receipts from the customs confirming the control
and the total respect of local customs prerogatives and procedures.

Generally, in case of any problem with customs services of the country
of arrival, we advice the flyer to keep the product as his personal good and
then, to contact us so that we could consider corrective actions we can conduct.