Helpdesk

Maxwell FM will provide a nationwide Helpdesk which will be open from 0800-1800 hours (Monday-Friday). The Helpdesk will provide a professional and friendly service manned by knowledgeable staff.

The Helpdesk administration team will manage reactive calls in a timely and polite manner and will instruct Contractors accordingly to carry out the reactive work. The Helpdesk administration team will log all reactive calls made to ensure a complete audit trail is available to the Client if requested.

Maxwell FM understands the requirement to seek best value at all times, and will follow the LA guidelines and legislation in regard to seeking quotations for the client. The Helpdesk administration team will seek quotations up to a value of £5,000 for clients however any works over that value, it is assumed that a specification should be drawn up to ensure like-for-like quotations are achieved. The Facilities Consultant will be able to offer advice and guidance on drawing up specifications for quotation purposes (this is an additional fee).

Planned Preventative Maintenance

Maxwell FM will review the Client’s PPM with regard to statutory compliance and advise on best value at all times. This will cover the following statutory checks: