FAQs

Our new energy bill was designed with our customers in mind. The bill features: 1. Simple summary of fees and energy usage, 2. Clear definitions of terms used in your bill, and 3. Easy to read formatting.

What does the new bill look like? How do I read it?

Click here to see a sample of the new Just Energy bill. The sample highlights key features and Terms of your energy bill.

We are pleased to offer a variety of convenient billing and payment options including the ability to pay your bills online, have your electric bills automatically deducted from your account each month and make payments at any CheckFree Pay location including Walmart, H-E-B and Fiesta stores. Click below to learn more.

Create your new login for MyAccount in 3 easy steps:
Step 1: Go to www.justenergy.com/MyAccount;
Step 2: Select “Sign up now”; and
Step 3: Create your new login and password (Note: to create your new login, you will be required to provide your account number and zip code.)