Hi,
I'm trying to transfer the BES service from one computer to another for one of my clients and I'm getting the error:

"the database already exists and is a pre 3.5 database. updating pre 3.5 databases is not supported. delete the database and retry or manually update it."

It seems like the problem is a version mismatch because the database version on the old server is 4.1.5 and on the new server they only have the full installer for version 4.1.0 and the upgrade file to SP5.

Does anyone know how to get the FULL Installer for version 4.1.5 or know of a workaround if you only have the full installer for an older version and the upgrader to the latest service pack?

If transferring the database is not an option in this case, if I install the software on the new server and transfer the SRP key with a new database, would it break the link between the handhelds and would I have to reactivate them?

Who is Participating?

Hi, your theory is correct. Once you upgrade to BES 4.1 SP2 or higher you must use an installer that includes SP2 or greater (e.g. besx_4.1.6.exe). To obtain a copy of the installer call your carrier's BlackBerry support number and ask them to escalate you to RIM, they will give you a FTP link to the latest installer.

However, I used a slightly different approach to get the database transferred.

I first installed BES version 4.1.0 on the new server and when it prompted me to start the services at the end of the installation, I chose not to. Then I went to the Windows Services MMC and disabled all the Blackberry services so that they won't start up after a reboot.

Then I upgraded this installation to SP5 and kept all the services disabled.