❌ Paper manuals and product setup guides are not included, but user manuals can be found at www.support.dell.com free of charge

❌ Docking Station or port replicator

❌ Carrying case, back pack, or protective enclosure

❌ Video cables and adapters

Tablets

What's included with your Tablet purchase:

✅ Power cord and/or cable

✅ A tested/functional battery - charge level is not guaranteed

✅ Integrated network adapter

Not included with your Tablet purchase:

❌ Operating System recovery / re-installation disk. We recommend you use the installed software to create your own restore and backup DVD when you receive your computer.

❌ Paper manuals and product setup guides are not included, but user manuals can be found at www.support.dell.com

❌ Docking Station or port replicator

❌ Carrying case, back pack, protective enclosure, or stylus

Desktops:

What's included with your Desktop purchase:

✅ Keyboard and Mouse

✅ Power cord or AC adapter

✅ Integrated network adapter

✅ Units sold with an Operating System will have a recovery partition on the hard drive. Only included when an Operating System is included in the system’s description. Please check the item description.

✅ Device Drivers (Note: some drivers may need to be downloaded, free of charge, from www.support.dell.com)

Not included with your Desktop purchase:

❌ Operating System recovery / re-installation disk. We recommend you use the installed software to create your own restore and backup DVD when you receive your computer.

❌ CD-authoring software for creating Data DVDs

❌ Paper manuals and product setup guides are not included, but user manuals can be found at www.support.dell.com free of charge

Top Questions in Canada

These are products in our inventory which have been discounted, in addition to any coupons you may be using. Individual items chosen as "Dell Deals", or marked for "Clearance", are at DFS' sole discretion and limited to stock on hand. Rain checks are not available.
Dell Deals and Clearance items typically get updated on Monday or Tuesday.

Once we receive your order, it typically takes 1-3 business days to process through to shipment. Please make sure your billing and shipping information is accurate and matches your credit card to avoid delays in releasing your order. From time to time we may need to contact you for additional information if discrepancies are identified.

A shipping estimate is provided during your order checkout, and you will receive a tracking email once your order has shipped.

We launched a new site on October 12th 2016, to make your shopping experience faster and more efficient - with advanced features and mobile-friendly navigation. This will be a one-time only requirement.

Refurbished systems are tested to ensure quality workmanship standards remain excellent. Refurbished products are visually and diagnostically inspected to ensure these items function. Refurbished systems may have some observable cosmetic imperfections, but they will not affect the performance.

A laptop skin is a durable vinyl adhesive that is applied to the top cover of the laptop. Our professionally applied skins hide top cover cosmetic blemishes while providing a sleek, like-new look that does not affect the functionality of the unit. If the skin is removed or otherwise separates from your product, the cosmetic blemishes will be visible.
Laptop Skins are not applied to all laptops. Laptops with skins are clearly marked on the product listing and product image.

These are products in our inventory which have been discounted, in addition to any coupons you may be using. Individual items chosen as "Dell Deals", or marked for "Clearance", are at DFS' sole discretion and limited to stock on hand. Rain checks are not available.
Dell Deals and Clearance items typically get updated on Monday or Tuesday.

The operating system is the basic software that is necessary for your computer to function (Windows 7 or Ubuntu, for instance) and to run programs that are installed. Units that do not include an Operating system will require that you install one before they can be used.

Anti-virus, Anti-spyware, DVD decoder software, and commercial applications, Like Microsoft Office, are not typically included with the Operating System.

Order Processing

We batch process orders. Orders are typically processed every morning and afternoon pending verification. It could be a day or two before you get a confirmation email regarding your order. In the event we need to contact you, please remove any SPAM blocker as this may delay your order.

Once we receive your order, it typically takes 1-3 business days to process through to shipment. Please make sure your billing and shipping information is accurate and matches your credit card to avoid delays in releasing your order. From time to time we may need to contact you for additional information if discrepancies are identified.

A shipping estimate is provided during your order checkout, and you will receive a tracking email once your order has shipped.

Once we receive your order, it typically takes 1-3 business days to process through to shipment. Please make sure your billing and shipping information is accurate and matches your credit card to avoid delays in releasing your order. From time to time we may need to contact you for additional information if discrepancies are identified.

A shipping estimate is provided during your order checkout, and you will receive a tracking email once your order has shipped.

If you provide an incorrect/incomplete shipping address or refuse delivery of your order, the package will come back to DFS, the item(s) will be processed back into our inventory, and a restocking fee of 15% will be assessed. You will receive a credit of the purchase price (excluding shipping and handling charges and the 15% restocking fee) to the credit card account used to purchase the products.

Payment

For your protection, we perform a pre-authorisation upon entry of the credit card information into our system. This is a pre-authorisation only, not a charge, to verify the authenticity of the card number and expiration date, regardless of the address or card verification value check (CVV). This pre-authorisation is typically removed from your account, by your bank, within a few business days. Final credit card verification is performed immediately after the $5.00 approved pre-authorisation.

Returns

You may return the products purchased from DFS within thirty (30) days from the date of the DFS invoice and obtain a credit of the purchase price (excluding shipping and handling charges and a 15% restocking fee) to the credit card account used to purchase the products. To return products, you must call DFS at 1-800-891-8595 to receive a Return Material Authorization and to receive instructions on returning the system back For complete details on our return policy please see the Terms & Conditions of Sale.

Yes, unless the product is defective (as reasonably determined by DFS at DFS’ sole discretion), or the return is a direct result of a DFS error, DFS will charge a restocking fee of 15% of the purchase price paid.

Payment

DFS accepts Visa, MasterCard, American Express, and PayPal.

DFS is required to collect and remit applicable sales tax based on the ship-to address on your order. The applicable taxes will be shown to you prior to completing your purchase. We do not accept tax exemptions on our website.

Order Confirmation & Shipping

Once we receive your order, it typically takes 1-3 business days to process through to shipment. Please make sure your billing and shipping information is accurate and matches your credit card to avoid delays in releasing your order. From time to time we may need to contact you for additional information if discrepancies are identified.

A shipping estimate is provided during your order checkout, and you will receive a tracking email once your order has shipped. The date you receive your order will depend on when we obtain payment approval, order verification and the ship method you have chosen. However, heavy volume, inclement weather, or factory delays may effect your delivery date. DFS only ships to addresses in Canada. DFS does NOT ship to PO Boxes, freight forwarders, Hotels, or Internationally.

Important Delivery Information

Please note, a customer signature is required on all deliveries.

Returns

You may return the products purchased from DFS within thirty (30) days from the date of the DFS invoice and obtain a credit of the purchase price (excluding shipping and handling charges and a 15% restocking fee) to the credit card account used to purchase the products. To return products, you must call DFS at 1-800-891-8595 to receive a Return Material Authorization and to receive instructions on returning the system back For complete details on our return policy please see the Terms & Conditions of Sale

Unless the product is defective (as reasonably determined by DFS at DFS’ sole discretion), or the return is a direct result of a DFS error, DFS will charge a restocking fee of 15% of the purchase price paid.

All systems and accessories are refurbished. Available configurations may vary. Supplies limited to stock on hand. No rain checks. Pricing, specifications, and availability valid in Canada only and subject to change without notice. Taxes, fees, shipping, handling and any applicable restocking charges, other than free shipping offer, if applicable, are extra and vary. Offers not necessarily combinable. Discounts cannot be retroactively applied. For Dell Financial Services (DFS) Canada Limited purchases only. The DFS site and offers contained herein valid only for end users and not resellers and/or online auctions. DFS cannot be responsible for pricing or other errors, and reserves the right to cancel orders arising from such errors. Due to supplies being limited to stock on hand, DFS reserves the right to cancel any orders in which the payment method used is not authorized within two business days of the order processing. Your order is subject to cancellation by DFS, at DFS' sole discretion. If orders are cancelled by DFS, all item(s) will be returned to stock. Dell and the Dell logo are trademarks of Dell Inc.