SOCIAL+SURF – Provides faster web browsing, access to email and all social
media. Available for €5 per device. (Pricing may be subject to
change.)

STREAM+SURF – Offers faster web browsing, email access and social media in
addition to the ability to stream TV shows, movies and music content on services
such as Netflix, YouTube and Spotify among others. Available for €12 per
device. (Pricing may be subject to change.)

The premium Stream + Surf plan prices similarly to the comparable option on
Norwegian’s longhaul fleet. That product starts at $15 for three hours of use.

The tiered pricing plan is supported by Global Eagle’s advanced Network
Resource Management (NRM) solution, installed as part of the inflight
connectivity kit for all Global Eagle customers. NRM enables airlines to deliver
a variety of service offerings and ensure quality service delivery. Most
importantly for the airlines, these options can be quickly enabled to present an
easily managed array of revenue generating services.

Norwegian expects to have the 110+ aircraft fully migrated to the new
offering in just a couple weeks. This quick activation is enabled by the NRM
platform handling changes through software updates delivered over the air. No
aircraft touches are required for the upgrades.

Norwegian joins Air
France with the tiered service plans running on Global Eagle’s European satellite
network. Bringing more airlines on to the same satellites helps Global Eagle
control its costs, so long as sufficient transponder capacity remains available.
The Norwegian deal includes a “significant” upgrade to the bandwidth being made
available to each aircraft. Fortunately any use of that capacity comes with a
price tag, helping Norwegian and Global Eagle to cover the costs.

The same tiered service will also eventually operate on Norwegian’s
Argentinian fleet. That activation is expected in the near future.

About Seth Miller

Seth Miller has over a decade of experience covering the airline industry. With a strong focus on passenger experience, Seth also has deep knowledge of inflight connectivity and loyalty programs. He is widely respected as an unbiased commentator on the aviation industry.

He is frequently consulted on innovations in passenger experience by airlines and technology providers.