Asian ICT infrastructure investment is exploding as businesses review and modernise their data-centre architectures to keep up with the service demands of a growing and increasingly sophisticated population.
Demand for cloud services, particularly to support big-data analytics initiatives, is driving this trend. Frost & Sullivan, for example, believes the Asia-Pacific cloud computing market will grow at 28.4 percent annually through 2022. Despite this growth, many businesses are also rapidly realising that public cloud is not the best solution for every need as theydo not always offer the same level of visibility, performance, and control as on-premises infrastructure.This reality is pushing many companies towards the middle ground of hybrid IT, in which applications and infrastructure are distributed across public cloud and self-managed data centre infrastructure. Read about Medical company Mutoh and how it took advantage of the latest technology.

Asian ICT infrastructure investment is exploding as businesses review and modernise their data-centre architectures to keep up with the service demands of a growing and increasingly sophisticated population.
Demand for cloud services, particularly to support big-data analytics initiatives, is driving this trend. Frost & Sullivan, for example, believes the Asia-Pacific cloud computing market will grow at 28.4 percent annually through 2022. Despite this growth, many businesses are also rapidly realising that public cloud is not the best solution for every need as theydo not always offer the same level of visibility, performance, and control as on-premises infrastructure.This reality is pushing many companies towards the middle ground of hybrid IT, in which applications and infrastructure are distributed across public cloud and self-managed data centre infrastructure. Read about Medical company Mutoh and how it took advantage of the latest technology.

Customer interactions, across all channels, are of strategic importance in today’s world. Managing those interactions to assure the customer is seeing the best face of the company is vital. At the forefront is making sure you are providing useful, easy to navigate cloud-based Interactive Voice Response systems for your customers that places the emphasis on:
Meeting the customers’ needs
The increase in self service options
An intelligent, efficient way that drives costs down and satisfaction up.
Let Genesys help you meet these criteria and guide you to designing, developing and delivering a best-in-class IVR Platform that ensures a Great Customer Experience. Improve your game and score more wins across the business, with your customers. Achieve your IVR goals by downloading our IVR Playbook here.

To better understand how companies are finding the unique, hybrid cloud architectures that best meet their needs, we interviewed executives at companies that had reduced or changed their use of managed or cloud IaaS or that chose to avoid the public cloud in the first place.
These companies include retail, social media, healthcare, financial services, and public sector companies. Some of these companies were born in the cloud while others transitioned from traditional IT infrastructures. Company sizes ranged from 300 employees to more than 300,000.

IT executives are in one of the most dynamic, challenging business environments of all time. The business expects speed; the IT function strives to keep up while pursuing innovation and efficiency. Many CIOs recognize that cloud is a possible solution to achieving both but they are uncertain about the best way to
get there.
Whether your company seeks to modernize IT, fuel innovation or accelerate growth, you’ll find that by identifying the most appropriate cloud journey for your organization, you can determine the best potential entry points to cloud migration as well as identify, prepare and prevent possible roadblocks.
And, you’ll discover how the right cloud platform and partner can enable your success by leveraging different layers of the cloud to reach your desired business outcomes—and ultimately achieve true business transformation.

"In this eBook, you’ll find four best practices that reflect recent thinking about Customer Experience (CX). As you consider these best practices, we urge you to broaden your definition of customers beyond buyers to include employees, suppliers, and vendors. All have opinions about their experiences with your company, and many will share them via word of mouth or online. For better or worse.
According to the experts, CX is your key to competitive advantage and growth. Read on to find out what you can do to deliver stellar CX."

An acquisition can often lead to several structural and strategic changes at both the parent company and the acquired company. Leveraging the opportunity to modernize and adopt new technologies is something the acquirer company must consider in order to reduce the complexities of merging and managing two diverse environments.
A leading motor manufacturer was trying to figure out the best way to integrate an acquired company’s infrastructure, and realized that application migration to cloud was the best option. See how Infosys helped and the five key takeaways from the project.

Combining the right people, hardware, and
software to ensure quality everywhere
Quality and reliability matter more than ever. In today’s
hypercompetitive environment, companies can’t afford to lag
behind when it comes to the quality of their products. And
management can’t lag behind when it comes to adopting new
tools and technologies to ensure quality everywhere.
Over the past two decades, 3D scanning has become a crucial
tool in many manufacturers’ measurement and inspection
arsenals. It’s an effective metrology technique that is trusted
for its accuracy, reliability, speed, and ease of use. Its noncontact nature and exceptional flexibility make it ideal for
measuring a wide range of parts in a wide range of places.
An effective approach to 3D scanning requires matching the
right people with the right hardware and the right software
to best meet your company’s measurement needs.
This eBook will help you determine if 3D scanning is right
for your inspection needs, and if it is, how b

As mobile device usage has skyrocketed in recent years, mobile applications have emerged as the key engagement channel for businesses to connect with their most loyal and most valuable customers. Mobile app usage represents more than 85% of total mobile device time, and users now spend more time with apps than they do with television. But while app usage has increased more than 60% over the last two years, the number of apps each user actively engages with has remained fairly steady, at around 27 per month. This means users have a limited appetite for additional apps – but are heavily engaged with the ones they use. So while the mobile web gives businesses broad reach, mobile apps offer a robust link to their best customers. Users who value the company enough to go through the trouble of downloading and installing the app are a brand’s most engaged audience and loyal fan base.

In this study, you’ll discover key trends from today’s mobile consumer such as the activities they engage in the most, which elements in mobile experience receive the highest scores, and the benchmarks and best practices your company can take to raise your own mobile experience bar.

Discover how best-in-class organizations are using financial consolidation as the catalyst to better strategic financial analysis and business decision making. Learn about how the best finance operations deliver faster, more accurate and more automated close and consolidations. Hear about Space Saver a Prophix customer and how his company uses Prophix for financial consolidation and to help them plan their product inventories, their product discounting strategies, and their product mix.

We tend to measure productivity by the number of meetings we have, not by outcomes. What does it take to become a truly collaborative company? Read this whitepaper to learn which best practices a company should consider.

Whilst the FSI sector races to implement cutting-edge technologies such as AI, blockchain and automation, there are no mutually agreed upon set of best practices to implement these technologies. As a result, organisations are using their own blend of strategic initiatives and company culture to drive innovation, with varying levels of success. To help, this article features advice from five of the leading experts in the FSI and technology sector today.

Best practices for taking control.
The numbers don’t lie: Driver monitoring can reduce accidents, save organizations money, and protect the people and communities you serve.
Advances in safety technology, like comprehensive driver monitoring solutions, are enabling companies not only to stay safer, but to better navigate the tricky territory of insurance. By following a few new best practices, you can manage insurance costs and protect your company’s bottom line before your drivers even hit the road.
In our free white paper, “Lowering Commercial Automotive Fleet Insurance Costs,” we’ll show you:
• The many ways vehicle crashes affect the bottom line
• A deeper look at the risks of employer- and employee-owned vehicles
• How negligent entrustment suits can snare companies in any industry
• How to mitigate risk and take control of insurance

HR processes are changing. And, with the global skills crisis, HR Directors are struggling to attract and retain the best talent. Their departments are in flux, and 77% of organisations report a perceived lack of strategic value from HR.* If you’re going to win the war for talent, your organisation will need to make a radical change. It must transform its HR and become a People Company, utilising people data and analytics to make decisions based on real evidence. This will improve the way you interact with current and future employees, providing great workforce experiences. The result will be a more committed and engaged workforce, and increased interest in joining your organisation. From a business perspective too, you’ll benefit through higher levels of productivity, efficiency and improved performance and engagement.

The decision to keep your current applicant tracking system (ATS for short) or switch to a new ATS, is often a difficult one to make.
Switching to a new applicant tracking system can be costly and a perceivable headache to implement. However, when you find an ATS that meets your company’s unique needs while providing resources to help your company both today and tomorrow; then switching could be the best decision your company makes.
The right applicant tracking system should provide solutions to your most common pain points, saving you time, money, and energy.

E-learning is already known to be the most efficient and cost effective way to deliver training to a workforce. However, the best way to truly prepare employees for meeting organisational objectives is to focus the training on three major areas of skill development. Using a learning solution that is capable of delivering optimal training on each type of skill and checking for comprehension by examining the outcomes from other HR processes will drive performance within the company as employees develop their soft, functional and compliancebased skills.

Are you setting unattainable targets? It seems counter-intuitive, but 95% of Chief Sales Officers (CSOs) reported higher revenue targets and 86% are not very confident they can reach them.
With over 25 years in sales – 15 of those in sales management and 3 years in executive leadership, I’ve seen my share of sales failures and successes.
In that time, I’ve learned that if you want to be a sales leader who can easily adjust plans and withstand a barrage of obstacles, you’ll need the support of a knowledgeable sales team, modern best practice processes, and technology.
With this holistic approach, you can design the optimal plans and effectively implement them to drive performance.
This brief will act as your roadmap with tips about how best to utilize people, processes, and technology to improve your company’s sales performance.

MGM Resorts International made its reputation, quite simply, by being the best. Bellagio, Luxor, and Mandalay Bay in Las Vegas are among its properties, and the company is rapidly building its premium brand in the United States and worldwide. Its commitment to the highest quality guest experience is legendary in the industry.
Realizing that engaged and motivated employees are the key to providing that customer experience, MGM Resorts looked for the best partner to help make that possible. And they found Workday.

The rise of the self-service analytics era has called for a more flexible, iterative approach to data preparation. But as you and your team look to invest in modern data preparation solutions, understanding how to best evaluate these technologies can be difficult. In Ovum’s first Decision Matrix report on self-service data preparation, analyst Paige Bartley takes a comprehensive look at the eight major data preparation vendors by assessing each company’s technology and execution.
Download this report to learn:
Which vendors Ovum ranks as leaders in self-service data prep
The strengths, weaknesses, opportunities and threats of all 8 data prep vendors
A detailed overview of the criteria Ovum utilized in their evaluation

Today’s professional services firms operate in a highly competitive environment where
gaining new business, delivering profitable customer engagements, and hiring the best talent are
continual challenges.
Because professional services firms are uniquely people-driven organizations, it’s critical you have a
solid strategy to find, develop, resource, and retain workers, since they directly impact company
revenue and contribute the most to cost.

It’s important for services organizations to have a scalable ERP system that is easy to deploy and use. But figuring out which vendor best suits your specific needs can be a challenge. This IDC MarketScape report provides a look into the capabilities service organizations should expect from cloudenabled PSA ERP applications. Read an excerpt of the report to learn what it takes for an ERP system to lead your company into the future.

This practical guide can help you choose the best cloud solution for your company. If you are considering alternatives to an on-premises communications system, you need to thoroughly understand the issues and options. Since anyone with a server and an Internet connection can become a cloud vendor, how do you know what to ask, or who to believe? This guide gives you a three-step process, or evaluation guide, you can use to cut through the hype and make an informed decision.