Vendor Details

PracticePanther Legal Software

www.practicepanther.com

United States

About PracticePanther Legal Software

FOR LAWYERS ONLY - Time tracking & expense management software exclusively for Lawyers & Law Firms. Track billable time & expenses on each case. Generate invoices. Get paid online. Prevent under-billing by tracking every second & expense. Make more money by finding un-billed time & expenses. Have different hourly rates for each user. Track time or expenses from any device including your computer, tablet, or smartphone with PracticePanther's mobile apps.

Pros: I like the quick links to create new matters, contacts, etc. , and I like the straight-forward organization of the Dashboard.

Cons: I do not like the frequent pop-ups from customer services reps. I appreciate the emails with suggestions for support and online assistance, but not the instant-message-style pop-ups when I am working.

Overall: Organization

Ariel was great!! Very helpful, patient, knowledgeable and followed up after our phone call.

May 04, 2018

Michele E.

Administrative Assistant

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

Pros: Too soon to truly evaluate since we've only been using the system for several weeks. I do like what I'm see so far.

Cons: Too soon to truly evaluate since we've only been using the system for several weeks. I know I DO NOT like the calendar. Not user friendly at all. Can't customize it.

Easy to use practice management software with top-end functionality at low price

May 03, 2018

Zach N.

Attorney

Law Practice, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Unlike a number of the cheaper practice management software programs on the market today, Practice Panther has a wide range of functions within the software which are easy to use. Instead of just having "Tasks" or "to-dos", PP allows you to create Activities which can be "Events" "E-mails" "Phone calls" or "Tasks". On the Task front, PP allows you to set sub-reminders that can send you e-mails or text messages in advance, like say "7 days before," and "3 days before," for a filing deadline. I also think it is pretty fantastic that PP shows whether a time entry has been completed for EVERY SINGLE ACTIVITY marked "completed" or "in progress". This would be incredibly useful for practitioners (mostly civil) managing staff and trying to deal with staff not accounting for all of their time in billing. The "mail sync" function is also easy to use, and allows you to e-mail out of your native software (MS Outlook, GMAIL, etc) and simply "bcc" the client matter itself. When you do this, the e-mail is automatically saved into the matter. Almost every other program out there that I have used requires you to use their client messaging portal to get the same functionality.

The templates are easy to use for creating documents to merge out of PP also. Think client engagement letters, releases, and basic letterheads that you use in every file. We don't use PP for accepting payments so I cannot comment on that portion.

Cons: 1. Matter pre-bills or invoicing. In many civil cases there will be a time when you need to prepare a billing report to present to the court solely for a claim of attorney's fees. In other software that I have used, you can run a report for a set period of time or type of billing entries which will then create a printable draft invoice-looking document. You would then be able to slap an exhibit sticker on that document and use it for your attorney's fee request. I haven't found a way to easily do this in PP yet, and it seems like you would have to utilize a draft invoice which captures all time billed in the matter. I could be wrong.

2. No Batch Entry System for E-mails. PP has a GREAT syncing system that works with your native e-mail so you can BCC messages into the matter when you send or receive them. However, if you forget to include the mail-sync in your BCC line, or don't forward a message to the mail-sync, there is no easy way to subsequently get the e-mails into the matter in PP. What I mean is this: say you have a number of e-mails from someone that weren't saved into a client PP matter and instead lived in your Outlook before the client actually hired. You would have to manually forward each one of your emails to the mail-sync to get them into PP.

Additionally, if you are a federal criminal lawyer and use CORRLINKS to communicate with your clients you will know that you can't forward out of that system. PP doesn't let you copy/paste emails so your stuck.

Overall: Easy of keeping track of deadlines and client contacts. Overall, the best practice management software I have seen for the price. I would say this performs better than CLIO (I've used it with ALL of the add-ons), way better than AMICUS and MyCase and similar to ABACUS. They need to add a matter pre-billing function to run attorney's fees reports and allow you to copy/paste e-mails into the matter, but otherwise this is a perfect solution for most practitioners. Unless you are using the rules-based calendaring in ABACUS or Westlaw's Firm Central, I have not seen a product that is nearly as useful on the market.

I would say, the ease of troubleshooting with the customer support guy, made things easier!

May 02, 2018

Veronica H.

Admin Assistant

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Pros: The fact that I can sync and integrate other applications makes the service seem well-rounded. Plus the customer support from rep, was patient and spot on. He did a great job figuring out the calendar sync.

Cons: Probably the fact that the sync wasn't working the first time was a little annoying. I understand mild errors occur, so i'm definitely not putting down the whole software.

Incredibly user friendly, with amazing and responsive technical support and "help" features.

Apr 27, 2018

Traci V.

Attorney At Law

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: The product is extremely user friendly, and each feature is linked to other features in a manner that allows work to flow seamlessly. The books were easily linked to QuickBooks for use by our accountant. The system was very easy to learn, which eliminated the downtime caused by a frustrating learning curve. and as noted above, if there was ever any confusion, it was immediately and effectively resolved.

Cons: We had some difficulty figuring out how to credit or apply write-offs to client accounts, but again, fairly easily resolved with assistance from customer service.

Thank goodness for a one month money back trial!

Apr 20, 2018

spencer f.

partner

Law Practice, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

3/5

Overall

3
/
5

Ease of Use

1
/
5

Features & Functionality

3
/
5

Customer Support

1
/
5

Value for Money

Comments: For our Personal injury practice, this one fell way short. As with most software for sale, the demos looked great but until you get your hands on it, you really don't KNOW if it suits you. I was disappointed that this didn't work for us as my whole team liked the developer and we never failed to get super fast responses. The risk free trial was just that, no ifs, ands or buts, they let us try and refunded my purchase.

Pros: Very nice, friendly folks. Responsive and honest to questions, even when the answer is not favorable to them. Integrates well with Dropbox, easy to work with your own directory structure.

Cons: The software simply didn't suit our personal injury practice. The demos led us to believe the software was way more than it was, and workflows and automation, two of our biggest needs, simply weren't met.

Vendor Response

by PracticePanther Legal Software
on May 01, 2018

Hey Spencer, glad to see that your firm utilized our 30 day money back guarantee to see if our software was the right fit. I am happy to see that you received stellar customer service and transparent responses throughout the process. One of our raving fans has made a fantastic video on using PracticePanther for a Personal Injury Firm. Please check out the video below:
https://support.practicepanther.com/contacts-and-matters/matters/how-do-i-do-a-personal-injury-case-or-contingency-billing-in-practicepanther
Thanks again for giving us a shot and we hope to see you back soon!

New user, so limited experience thus far, however, superb onboarding, great support.

Apr 16, 2018

Steve A.

Founder

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: UI, ease of use, intuitive, features are spot on and not filled with useless garbage that only end up cluttering workflow

Cons: Wouldn't mind the option for secure cloud based native file sharing within the software itself as opposed to relying on DB or Box.

A well designed CRM and so far, we cannot be happier with the product

Apr 12, 2018

Sofia M.

Director & Principal Lawyer

Legal Services

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The user experience from the moment a client logs onto our website, uses the embedded intake form, to create a client profile to PP is seamless. This is just one of the time-saving tools we have discovered. This automated way of working and being able to integrate systems has forced M Legal to rethink how we work and more importantly, how to we can simplify our working processes.
While many of us worked with CRMs in the past, most of them were clunky and stand-alone systems that could not work with other applications or software. PP has made managing clients much easier, where our lawyers are in control from the moment a case is initiated, all the way through to billing clients.
We have experienced our fair share of poor technical support teams when using other software programs. With PP, despite the time differences between Miami and Sydney, their technical support team are always available, whether it is through the chat portal, email or by phone. Each technical person is professional, knowledgeable and continues to take care of your matter until it is resolved. Further, they always have something new to teach you about the PP system on each call. I cannot express how impressed we are, with what we consider as stellar service from this tech support team.

Cons: Naturally, a product such as this is not going to have universal application across all legal fields. I would say that in the immigration space the status of a case is really important, so having a status bar that is customisable would be a feature that could be improved. Also, a lot of our data from clients are taken from in-take forms - we require intake forms that are easier to build and that have the capability of storing more information. While these are work in progress type issues, this certainly does not take away from PP's product, which we believe is a well designed and thought through CRM system.

Overall: Part of M Legal's mission is to stay innovative. Practice Panther (PP) as a case relationship management (CRM) tool has redesigned how the firm works overall. The user experience from the moment a client logs onto our website, uses the embedded intake form, to create a client profile to PP is seamless. This is just one of the time-saving tools we have discovered.

This automated way of working and being able to integrate systems has forced M Legal to rethink how we work and more importantly, how to we can simplify our working processes. This has been a real game-changer for the business.

While many of us worked with CRMs in the past, most of them were clunky and stand-alone systems that could not work with other applications or software. PP has made managing clients much easier, where our lawyers are in control from the moment a case is initiated, all the way through to billing clients. This has also given a level of transparency across the practice as lawyers can pick up any file from where the last person left off and delegate their work during absences. This transparency was a key selling point for us as we believe it is a core component of running an effective law firm.

Easy to use

Apr 10, 2018

Wendy C.

Legal Assistant

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: User friendly, layout is similar to social media and feels familiar, it does not allow me to forget assigned tasks ever.

Cons: I would like the ability to send messages to the attorney inside of an assigned task instead of only leaving notes on the task/matter. I want the attorney to receive a message through the task assigned and receive a notification of said message as to eliminate emailing through gmail.

One of the best billing tool for lawyers

Mar 30, 2018

Verified Reviewer

Food & Beverages

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: This is one of those product which solves all your needs with respect to legal billing . A must have , recommended.

Cons: I don't see anything which is not good in this software. The company can surely work on increasing the features.

Love it!

Mar 28, 2018

Nicole A.

Managing Attorney

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: Before practice panther, Avila Law operated with spreadsheets and databases that required duplicate and sometimes triplicate data entry, taking up a lot of time and effort, and making it very easy for administrative issues to fall through the cracks. We finally made the jump to PracticePanther and are very happy that we did, as we now only need enter things once into the system, and it is very easy for us to keep track of payments made, amounts owed, communication with clients. We are working on automating our practice, and look forward to using more of the features PracticePanther has to offer, like workflows, to tailor to the immigration law context.

Cons: I wish there were more integrations for immigration forms softwares, since the existing one is newer and buggy.

Vendor Response

by PracticePanther Legal Software
on April 03, 2018

Hey Nicole, thank you so much for the review. Glad to see you confirm our system as easy to use, we do take a lot of pride in that fact. We will have a support member reach out in regards to your integration to make sure everything is brought up to speed. We would also love to hear from you about any other software to integrate with.
Looking forward to hearing from you!

We had an error in the middle of our account payments/invoices.

Mar 28, 2018

Heather F.

Paralegal

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Pros: One of the rep was absolutely fantastic throughout the whole experience. He took the time to go back to square one and rebuild the billing and payments. I had spent over a week trying to straighten this account out and he managed it in just under 45 minutes.

Cons: Small issues here and there. I know nothing about the value for the money and there was no N/A option.

PracticePanther has been seamless, easy to use, and the customer service is outstanding.

Mar 27, 2018

Collin M.

Owner/Partner

Law Practice

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Our favorite thing about PracticePanther is the seamless invoicing feature. We can get out professional invoices at the end of every month and get paid quickly. We would be lost without PracticePanther's invoicing feature, and the fact that it integrates with LawPay is an added bonus. We can now focus on practicing and growing our law firm and not worrying about whether or not we will get paid.

Cons: I think PracticePanther can improve on recognizing that a law firm might have more than one office in different cities or states. Sometimes the features, like invoicing, only allow you to input one office.

Overall: PracticePanther has made my life a lot less hectic and has allowed me to focus on generating new business and growing my practice. I don't have to spend as much time on administrative tasks now.

Vendor Response

by PracticePanther Legal Software
on April 03, 2018

Thanks Collin for the awesome review. We love that our customer service is outstanding, glad to see you experiencing it first hand for yourself. Never hesitate to reach out and we will be there to assist you. Our invoicing feature is seamless and always upgrading, look for an exciting new feature in conjunction with LawPay coming real soon!
We would love to accurately log your suggestion and will have a team member reach out for the specifics.
Thanks for being a loyal PracticePanther fan.

Exceptional.

Mar 23, 2018

Verified Reviewer

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like everything about this software. PracticePanther is like a one stop shop. It's not only very user friendly, it's economical as well. On more than one occasion, I've highly recommended this software.

Cons: I've not discovered any least liked features about PracticePanther. Nor have I heard of any complaints about it from my employers.

Overall: Everything is easier to keep track of by using this exceptional software. It saves time, which makes work more efficient and increases productivity.

Best firm management software on the market with the most personable company behind it!

Mar 20, 2018

Lee B.

Founder/Attorney

Law Practice, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: User-friendly - Learning curve is easily the lowest of any firm management software out there
Support - Short training videos and support chat are right at your fingertips and easy to use so you get the most out of the software. Support staff are personable and very responsive - no waiting for days to get answers
Integration - Easily syncs with commonly used products like Quickbooks, Gmail, Outlook, and other legal software
Price - The price is competitive and gets you more bang for your buck compared to other software out there. They also partner with other companies which allows them to add little freebies, like covering the cost of your LawPay account if you use it. I expect they will keep giving cool incentives like that.

This software and company have changed how I run my law firm. I'm a believer and I hope they continue to do great things.

Cons: Still developing - PP is still developing so you do run into hiccups sometimes, but it is still the easiest firm management software to use and I have not had an issue yet that was not resolved by a quick chat session with support staff. They are continuing to add features and developing the product all the time, so I am excited to see what they do - really looking forward to seeing what they do with voice command integration

Overall: Easily the most user-friendly law firm management software on the market with an awesome company and support staff behind it. Keeps me organized and streamlines everything from contacts and calendars to billing and invoicing. Changed the way my law firm runs.

Vendor Response

by PracticePanther Legal Software
on March 28, 2018

Hey Lee! Thank you so much for your kind words. We take pride in on our system's ease of use and quick access to our support teams, that will never change.
We have many exciting new features rolling out this quarter so keep an eye on your inbox!
As far as voice integration goes, we already integrate with Alexa through a program called Tali for logging your time through speech. Please check them out and let us know if you have any questions.
Thank you for being part of the PracticePanther family!

Our best software so far!

Mar 19, 2018

Markus K.

Partner

Management Consulting, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use combined with a pack of features. Its also possible to start with a minimum setup (like time entries and invoicing) only and then work your way up through all the features. Lots of tutorial videos that are 100% helpful and short/efficient.

Cons: Timezone warning when travelling can't be disabled yet. A minor inconvenience, as it only shows on the startpage/dashboard.

Practice Panther has really helped us get organized and stay on top of our client projects.

Mar 12, 2018

Verified Reviewer

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Simple to use - small learning curve. The customer service is fabulous! I love that I can access the program from anywhere (especially on my iPad) and that the view is fairly consistent so I don't have to learn another view.

Cons: It is a bit inflexible to adapt to an estates and trusts practice. For instance, for estate planning for a married couple we have to place the Matter under only one of their names - we would prefer to be able to show the Matter under both, instead we do a work-around through Relationships and a custom Spouse cell.

Overall: It has helped us organize and stay on top of our client projects so we can draft documents in a more timely manner. It has also improved our communication within our firm on projects and tasks. We like the customization options. They are constantly updating it to become more useful.

Taking online customer service to new heights!

Mar 08, 2018

Jerry H.

Managing Partner

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: It is very intuitive, easy to use and packed with features. It is an application that the more you get to use the more options you have available to you.

Cons: Not sure I am experienced enough (with the software) to really criticise it, as there generally tends to be work around or simply features I am not using correctly.

Our experience with the software has been nothing but AMAZING!

Mar 07, 2018

Frederick A.

Business Manager

Law Practice, 1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use and the support that helps you to craft the functionality to meet your needs. Everyone seemed to avail themselves to helping us.

Cons: Purchased the software for accounting features as well. It would be nice if it could sink with some of the major accounting software brands like Quickbooks, Xero, or Freshbooks.

Overall: Organization of clients.

Vendor Response

by PracticePanther Legal Software
on March 12, 2018

Hi Frederick, thank you for the review, we absolutely strive to make your life easier. On that note, we do offer a robust integration with QuickBooks Online for accounting purposes as you wished!
We will have a team member reach out to get you connected as well.

Truly a great product for managing all of your matters

Mar 07, 2018

Lorin W.

Operations

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: Very user friendly user interface, has all of the capabilities and functionality that attorneys and support need to organize a case from beginning to end. Now that they partnered with LawToolBox for deadlines, there is no need to purchase any other programs.

Good solution for small to midsize practices. Many features, includes desktop, mobile and tablet.

Mar 02, 2018

Verified Reviewer

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like how easy it is to schedule a meeting or bill clients. The invoicing system and the templates are useful features. LawPay is free if you sign up through PracticePanther, which is great since it is an integrated way to accept credit card payments from clients securely. The ability to add notes to jot down details from phone calls or client meetings is helpful. It is a great organizational tool that is affordable, though not the cheapest option.

Cons: Good IT support, but the customer support calls get annoying while you are on the trial. (They called me about 6 times over one month since I signed up for the trial, and even though it was a human caller, the conversation was very scripted and they really pressure you to upgrade.)

Overall: Organization and project management. Good at tracking financials and accepting credit card payments from clients. I enjoyed using Practice Panther and they have a clean interface. The sales team is a bit aggressive if you sign up for the trial, but other than that, it is fairly simple to use across all platforms (desktop, mobile, tablet.)

Practice Panther is a great way to keep everything organized and helps make my Firm more productive!

Mar 02, 2018

Marisa P.

Owner

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: I love having a dedicated account manager who understands my business and my needs. I love that when I tell him I have an issue, he actually listens and works to find me a solution. I love that you guys are always updating the software and making it better. I love that your priority is on building a better product rather than marketing. This is truly where I feel your biggest competitor dropped the ball, and continues to drop the ball. Please don't ever make this mistake! I am very happy with the software and recommend it to everyone looking for a system.

Cons: I think workflows could be done in a better fashion, but I have not seen that implemented in any other practice management software either.

Everything I need in a CRM and much more. Service is unmatched

Feb 22, 2018

Verified Reviewer

Higher Education, 201-500 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The training and support on how to use the software. The synchronicity of the information. The Client Portal and integrations with Lawpay and Mailchimp

Overall: So far, I have yet to master the Tags features. This is mainly because I need to carefully think about the tags first instead of just "willy-nilly'!

Easy to start. Easy to use.

Feb 14, 2018

Melanie R.

Owner

Law Practice, 1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Helpful training videos. Schedule unlimited appointments for more in depth or specialized training. The Team listens to users to make improvements.

Overall: Ease of use. Use on your phone or computer. Accessible anywhere, anytime.

We are just going live and are very pleased with the features and support so far.

Pros: The software is very user friendly, and our staff loves the friendliness and responsiveness of the support team at Practice Panther.

Cons: The invoices do not automatically include a refresh of the client trust account on the invoices. Also, any repeating events in the calendar do not distinguish between the same day of the month versus the same date of the month.

Practice Panther allows us to organize most of our firm's functions in one place.

Feb 13, 2018

Paul M.

Owner

Legal Services, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The ability to handle most aspects of a client matter in one centralized location has proven to be the most efficient part of using Practice Panther. Our favorite sub-feature is the workflow organization, which allows us to map out future tasks and events in a matter. This provides an useful map of the case, and helps organize our work.

Cons: Some of the software integrations can take time to set up; better defaults would be helpful. Some of these software integrations only work for specific third-party software, which may be an issue for firms with an established software suite.

Best and easiest out there

Feb 12, 2018

Michele P.

Owner

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use - I have tried a handful of products over the past year trying to find one that was reasonably priced, easy to use and set-up, had support in case I had issues, and hit all or most of the marks for what I needed in a practice management software. Practice Panther is so easy to learn, I was up and running within MINUTES. I kid you not - MINUTES. Sure I am still learning parts of it, but overall, for the past month plus I have used it every day and have NO complaints. It is so intuitive and easy to use, I kick myself for not trying it sooner.

Cons: A few tweaks would make it perfect - just a few personal preferences, maybe not applicable to everyone. The great part of this "con" is Practice Panther listens and when I ask for a feature, they seriously consider adding it, or changing something to make it even easier to use.

Overall: It's now a whiz to keep track of my calendar everywhere and bill for stuff I used to simply miss.

Practice Panther is always quick to respond to any questions we have!

Feb 09, 2018

Sarah L.

Office Manager

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: They offer multiple integrations with other programs/software, etc.
The customer service is great.
It is user friendly and easy to navigate through the software.

Excellent experience

Feb 09, 2018

Ray G.

Administrative Assistant

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: I like that the staff at PP has my back at all times and has been available to answer all my questions. I also like that the system is very easy to use.

Cons: I really haven't found very much I don't like except printing invoices and to be honest, I think that is more me than PP.

ALL YOUR FILED DELETED AND UNAVAILABLE CUSTOMER SERVICE TEAM

Jan 28, 2018

Verified Reviewer

Law Practice

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

1/5

Overall

1
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Cons: WARNING: ALL YOUR FILES CAN BE DELETED THANKS TO A GLITCH APP DOESN'T WARN USERS ABOUT!!!!!!!!!!! Like most users, I linked my Practice Panther Account to Box and my Outlook Inbox. What they failed to tell me is that if you customize your own folders within Box Desktop / Box Sync or within Outlook, Practice Panther will eventually clear all the folders and files as unrecognized because they weren't created as folders on Practice Panther. And the customer support is absolutely awful! They use email customer support by default, which essentially ends up being a tech guy sending you a link to one of their how to do it yourself pages. When something is going wrong I don't want a link. I want someone to remote into my computer and just fix it. HORRIBLE. DO NOT WASTE YOUR MONEY ON THIS SOFTWARE. IF THEY AREN'T PROTECTING IMPORTANT CLIENT FILES AND RESPONSE TO IMMEDIATE NEEDS OF THEIR USERS THEN THEN DON'T UNDERSTAND THE MARKET AND WHAT LAWYERS NEED.

Vendor Response

by PracticePanther Legal Software
on February 16, 2018

Hi! Your info on this review is anonymous so we don't know who you are. If you see this, please contact us asap. There is a very simple one click solution to your missing folders that are actually just hidden. We are happy to remote into your computer or call you anytime. Thank you so much for reaching out, we hope to hear from you soon.

TOP NOTCH CUSTOMER SERVICE AND THEY CAN ADAPT TO MEET YOUR NEEDS!

Jan 27, 2018

Jonathan G.

Attorney

Law Practice, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The customer service reps are always available (through the website/app!) and are extremely flexible as far as meeting individual requests. The software overall is very intuitive and once the basic information is inputted, training other attorneys and staff is easy. The PracticePanther reps even offered to help with training and do individualized training as necessary!
The iphone app is simple yet you can do everything on it you need to - right from court. I never have to worry about missing court dates or even reminders to review certain files or specific documents because in less than a minute I can have a task set, reminders set, and it will popup as I set it. The calendar syncs with Google Calendar and they imported all of our client contacts from Quickbooks Online, saving us many hours of data entry.
We are getting into the more advanced functions like templates, workflows, and other automation and that's really where the software shines. You create the custom fields, you choose what information is important for every matter, and you can add-on as you are creating matters. The flexibility and ease of access to everything - including client files from DropBox, which can mirror any network - is unrivaled.
Really happy we went with PracticePanther. The amount of time saved having customer care/customer service always available is invaluable. Highly recommended for law firms of all sizes.

Cons: Still working on getting the office transitioned from a paper filing and calendaring system to online. So the one suggestion I would have is to maybe have an app for the calendar that is independent from the phone app - similar to google calendar.
Also, there should be a way to turn the default settings to "Do not email assignees" when a workflow is applied. But that's a tiny suggestion. Overall no major complaints.

Very good product; helps me organize my cases and bill

Jan 25, 2018

Maxwell L.

Lawyer

Self-employed

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Very good at what it does. Very good with calendars, client integration, time billing and accepting/managing funds.

Cons: Would like it to do document timelines and more review capabilities, and do Bates numbering and send docs for e-signature without going through a third party

intuitive, reliable

Jan 24, 2018

Andrea M.

Legal Assistant

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Everything is in one place, creating cohesion in our office. Software is intuitive and has options to create your own categories.

Cons: It's a process to initially get set up if you have a lot of cases underway. Adding clients, adjusters, opposing counsel, etc. can become time consuming.

Practice Panther brought my firm and my work into the 21st century.

Jan 23, 2018

Kai J.

Partner

Law Practice, Self-employed

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: I think the inclusion of a dashboard on the opening page is brilliant. It's a constant reminder of where I am in terms of billing, invoicing, collections, and cash flow.

Pros: Ease of use (especially for invoice generation), integration of all work and office functions, and availability across all of my devices.

Cons: Based on my limited experience so far, I'm not sure I like (maybe because I do not understand) that matter and contact numbering and how or why those assignments are made or need to be input manually.

This program is straightforward and keeps us organized.

Jan 23, 2018

Laura H.

Paralegal

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: The customer service is great and my questions are always answered thoroughly. Suggestions from customers are taken and updates are continually being rolled out.

Great program for Law Firms

Jan 23, 2018

Susan K.

Paralegal

Law Practice, 11-50 employees

Used the software for: 6-12 months

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The ease of bringing all our client files and billing into one program. The Support staff has been amazing and very attentive to our requests.

Cons: We really dont have any Cons on the program, we are not your typical law firm so the program and support staff has been amazing for us.

I wish there were more stars for Customer Support!

Jan 23, 2018

Andria W.

Legal Assistant

Law Practice, 1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Very simple to use and make changes to adapt to your firm's needs. It has all the features we were looking for plus some we didn't even know we needed!

Overall: All the benefits, The program was spectacular, but the Customer Support was pretty much the most amazing I've ever seen.

Support team is always very responsive.

Jan 21, 2018

Paris V.

Owner/Attorney at Law

Law Practice

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love how easy it is to use. The training assisted me in learning to use the software, but it really is very easy to learn to use each of the features.

Cons: The app does not allow the use of multiple timers at once. Because I may move from one matter to the next while on the go, the multiple timer option is very necessary.

Overall: Auto-generated invoices, more time to focus on case preparation.

Vendor Response

by PracticePanther Legal Software
on January 22, 2018

Hi Paris, I'm happy to let you know that we've just added the ability for multiple timers! On the right sidebar, you can now click the play button to start the timer, then you will see a new button appear on top that says "START ANOTHER TIMER". Enjoy!

Exceptional Customer Service

Jan 20, 2018

Sam P.

Lawyer

Law Practice, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: User interface is very friendly. easy to navigate and be productive. Lots of instructional videos to help you navigate the program. Overall easy to integrate with whatever calendar/email/storage programs you're using.

They Make It Easy!

Jan 19, 2018

Leo K.

Attorney

Financial Services, Self-employed

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Prior to Practice Panther, I was unable to find a system that could help me communicate with my clients effectively, and keep record of all of my general firm accounting. After I signed up to Practice Panther, I was amazed at how it organized my files and the flexibility it gave me with the way I want to manage records.

Cons: There is not much that I could say that I disliked about the software. Only thing I would probably enjoy is if it was a bit cheaper for multiple users.

Support staff is extrememly helpful and patient.

Jan 18, 2018

Ava W.

Paralegal/Busniess Mgr.

Law Practice, 501-1000 employees

Reviewer Source

Source: Software Advice

3/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: I really appreciate the patience of the support staff. I'm of a different generation and according to my sons I am severely technologically challenged. Even though I use a computer all day every day, I fear he is right. You guys put me at ease when I asked questions and I truly appreciate that.

Pros: Practice Panther has functions which, once I learn to use them, will hopefully make my job a lot easier and much less time consuming. As far as entering time and expenses, it's a breeze. Creating matters and contact is great too. I'm a Paralegal but also the Business Manager so the financial end is taking a bit more effort to learn. The support staff I've dealt with has been very knowledgeable and helpful all round. The fact that two out of the three had great people skills put me at ease and made me more comfortable with being open to trying new things.

Cons: It may be too soon to answer this question. Some functions I was told would be available are not. In Practice Panther's defense, that information did NOT come from you. It may have just been an idea of someone in our meeting; not sure. Once a couple of issues are corrected i.e. PP creates a "workable check template" so I don't have to waste money on new checks, our "Role" issue is corrected, and the learning curve is mostly over I will have none of the concerns I have at this time, probably only new ones. I have faith in all you youngsters when it comes to making things work. So get busy!! :-)

Stop Here- This is the best case management out there!

Jan 16, 2018

Christina K.

Attorney/Owner

Law Practice, Self-employed

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Love the ability to upload from Box or Dropbox- and QuickBooks. This management program is so much better than I expected.

Pros: Takes a minute to learn but it¿s intuitive with lots of hints and help boxes for everything! Plus training and chat options if you need more assistance- I love it!

Cons: It¿s hard to come up with Cons for this case management software. Time is needed to learn but help is always available.

PracticePanther is a POWERHOUSE

Jan 15, 2018

Mandy M.

Managing Attorney

Law Practice, Self-employed

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: I really appreciate the support provided by the customer service team!

Pros: Ease of use, and value. If you dedicate a little time on the front end, this program can save you a ton of time in the long run.

Great Software

Jan 15, 2018

Katelyn R.

Owner and Principal Attorney

Law Practice, Self-employed

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: The software is very intuitive and easy to use. PracticePanther has clearly thought of the details to make day-to-day practice so much easier. I highly recommend this software!

Pros: Document automation is AMAZING. Once you have your templates uploaded and custom fields set, it can cut down your drafting time by a lot. As a new solo practitioner without a paralegal, this is invaluable.
The customer service is fantastic. The software has a chat feature where you can type a question if you cannot find the answer in their extensive help center. I always receive a response the same day, and usually within a couple hours at most. The help center is quite extensive, and has both videos and text articles.
I love the invoice reminders feature. It is automated, so I don't have to remember to send an email to a client if they have not paid!

Cons: Some of the "syncing" features are not actually syncs. For example, the sync with Outlook's calendar requires that you invite your PracticePanther calendar. It does not communicate directly with Outlook. Same with LawPay. If you enter a payment through PracticePanther, it will sync with the software; if you send the LawPay link directly to the client, it does not record that as a payment in PracticePanther.

PracticePanther Legal Software Review

Jan 12, 2018

Jerry C.

Attorney

Real Estate, Self-employed

Used the software for: 1-2 years

Reviewer Source

Source: Software Advice

3/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: One of the customer rep was very helpful. Would like to work with him again for other support or training.
I would really like if you had someone who would do some of the setup for templates, intake forms, etc. for me for a reasonable charge.

Pros: Provides some things I need for calendaring and contact management. Learning more about how to use it for matter management and other features like the templates, intake forms, etc.

Cons: I would like to see the calendar/tasks reminder feature be exactly like Outlook - which has a lot more options, and sometimes I want the reset of the reminder to be 1 week or 2 weeks out.

Easy, communicative training

Jan 10, 2018

Carla C.

Office Manager

Law Practice, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Jesus was amazing! I'm not allowed to screen share and he had to verbally explain everything to me and he did so, perfectly!

Cons: Lack of InfusionSoft integration through Zapier. We use InfusionSoft to manage our leads and must now think of another option.

Easy to use CRM for Legal work

Jan 06, 2018

Adrian B.

Principal

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Pros: Simple to integrate cloud-based. Very good diarising system and implementation of work-flows. Easy to set up.

Cons: The very reasonable monthly fee can become an unnecessary expense with many free alternatives CRMs. Needs better functionality for UK users.

Ease of use and customer service.

Jan 04, 2018

Patrick L.

Shareholder

Law Practice, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Prior to Practice Panther, we were using a plethora of online programs, integrations and other software to piecemeal a law practice management system. Practice Panther has enabled the firm to grow with its ease of use, mobility and "one-stop shop" appeal. This has cut down on monthly program fees and allows the attorneys in other cities to collaborate and keep track of clients and files. We expect revenues to increase by 20-30% by switching to Practice Panther this year due to its streamlined architecture.

Cons: Although the file feature connected to Box is seamless, I would like to see Practice Panther create their own DMS system.

Overall: One stop shop. Mobility and flexibility for the professional on the go.

Vendor Response

by PracticePanther Legal Software
on January 05, 2018

Thank you Patrick, we're happy you can now work on the go from anywhere in the world.

This is a really excellent and inexpensive product that keeps your work organized.

Jan 04, 2018

Peter B.

Owner

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It keeps my workflow flowing. It is one stop shopping for all of my case information, billing & invoicing, and chasing after those who are slow to pay.

Cons: The intake information as well as the contact information all need to be on the same page. And there needs to be a way to have multi-client files function as such.

Overall: It keeps all of my file and billing information together and organized.

Vendor Response

by PracticePanther Legal Software
on January 05, 2018

Thank you so much Peter, we seriously appreciate the love and support, and we love your idea for the intake forms! Will pass it onto our team as a feature request. Keep them coming, enjoy!

Practicepanther is the most economical, easiest to integrate, full-service, law firm software!

Dec 27, 2017

Mary J.

Paralegal

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: When an attorney can access the most recent case status at any time or place, he or she can direct their assistants to reschedule, contact a client, or draft a document for review, directly from within the software. "Time" is more than money, it can be the difference in a favorable decision for your client, and effective service can lead to your next client referral.
Everything you need to know, from billable hours, account balances, recent notes, phone calls, or critical events are available from the app on your phone or your home or office computer. Practicepanther provides you the "time" to provide your clients with the best legal service you can give. Practicepanther even provides a billable timer than integrates directly into the matter you are working on.
As a previous user of Needles, and Time Matters, Practicepanther has faster integration, and does so much more. It's design makes it simple to use for even those who have never used legal office-management software. Perfect for solo offices or large firms.

Overall: If I've ever had an issue such as integrating a calendar, it didn't last long. Tech support is as easy as a chat or phone call. Everyone I've worked with at Practice Panther has been quick to respond with an immediate answer.

Pros: I really enjoy having all of the information for my cases in one place, especially related contacts.

Cons: I wish the PracticePanther chat button was located in a different place. Having it always up on the bottom right gets in the way of reading my tasks and my list of people in my organization.

Vendor Response

by PracticePanther Legal Software
on December 26, 2017

Thank you for the feedback Erik! We have this as a feature request and hopefully you will see the new option in coming months. Thank you once again for all your support!

Fantastic! Software is easy to learn & use. Support team is amazing! Continuous improvements!

Dec 20, 2017

Melinda W.

Owner

Law Practice, 1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is incredibly easy to set up and use. Billing takes half the time of prior or program, and clients love online payment feature just as much as we do! Staff enjoys using it, saying it feels almost like they are on a video game. They all learned how to use it very easily with minimal training time. We love this product and recommend it to all our colleagues, and it is extremely cost effective!

Cons: Can only have one window open at a time right now. Would like to have calendar and time entries open simultaneously.

Overall: Full case management, calendar, timekeeping and billing solution at a very reasonable price.

Vendor Response

by PracticePanther Legal Software
on December 21, 2017

Hi Melinda, thank you for the compliments! There is a way to have multiple windows open at once. We will reach out to you today to show you how, thank you so much once again.

PracticePanther has made being a solo practioner easier than ever.

Dec 19, 2017

Diane M.

Attorney

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: The customer service with PracticePanther is top notch. The dashboard is also very user friendly. I also appreciate all of the videos explaining how to put new practices in place. It is very helpful.

The Client Portal, Invoicing and Client Intake Forms are the most valuable to our firm.

Dec 18, 2017

Christina M.

Owner

Law Practice, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Prior to PracticePanther, we handled intake manually by filling out a paper form. We tracked our leads, consultations and completed follow up by individually listing them and scheduling a follow up deadline on our calendar. PracticePanther is the ideal solution and has allowed us to eliminate most of your repeated data entry, automate follow ups and reminders, and it interfaces with each of our payment collection, billing and calendaring systems.

Cons: Haven't yet experienced any. However, syncing with my Google calendar can be a little quicker. Otherwise, we have no complaints.

Overall: Prior to PracticePanther, we handled intake manually by filling out a paper form. We tracked our leads, consultations and completed follow up by individually listing them and scheduling a follow up deadline on our calendar. PracticePanther is the ideal solution and has allowed us to eliminate most of your repeated data entry, automate follow ups and reminders, and it interfaces with each of our payment collection, billing and calendaring systems.

Working with Practice Panther

Dec 18, 2017

Thalia R.

Partner

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Before PracticePanther we had started an Excel spreadsheet to log our contacts for conflicts checks. We created a joint email account with Gmail so our email would be centralized and that also gave us a central calendar that we all had access to in order to set appointments, record deadlines, etc. We also created a Dropbox account for file storage.

While everything was low cost or free, all the parts felt scattered. PracticePanther pulls it all together in one beautiful, user-friendly interface. Now, instead of having to pull up 5 or 6 different apps/websites, we are able to pull up just one site and have everything right there. All of the components of PracticePanther are really easy to use. The entire program is designed for efficiency and ease of use. Color-coding allows you to see and understand your financial details in mere seconds. Tasks, events, and timekeeping are easy.

Cons: I would like to see the software integrate with more programs. Quickbooks is great, but my brain works better with Wave Accounting; LawPay is great, but being able to integrate with PayPal also, would be even better. However, these are minor things and not worth seeking a different program I like as much as Practice Panther. I had shopped around quite a bit before choosing Practice Panther; I doubt I would find anything I like as much.

Hands down, our favorite thing about PracticePanther is the superior support staff. If you have a problem and leave a message after hours in the chat box, you get a response generally within the hour. There is also training videos and a help center that will help you find the help that you need.

Overall: The user-interface is designed for quick and easy navigation. You can look at your dashboard and very clearly see everything you need to know for your day to run smoothly (well as smoothly as possible). It is cost effective and the onboarding and training are taken care of with Practice Panther's incredible customer service.

Vendor Response

by PracticePanther Legal Software
on December 19, 2017

Thalia, I am so happy to let you know we are about to release our new API and Zapier integration, which will open the door to MANY more integrations. We highly recommend LawPay for a number of reasons, but if you must use PayPal, we do have an integration available. We will reach out to you to show you how it works. Thank you so much!

Excellent Software

Dec 13, 2017

William W.

Attorney

Law Practice, 1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: You can quickly record time and send out invoices with payment links for Lawpay. You can easily generate documents such as retainer letters with contact information. It makes billing much quicker and keeps track of payments. I also like the notification it shows when a client reviews an invoice.

Overall: It saves time in reducing the amount of time you have to spend on various tasks.

Recommendations to other buyers: I suppose you could have a few more options on the color schemes but other than that it is very nice.

Daily use but just getting started. Love it so far and looking forward to using it more.

Dec 11, 2017

Trent W.

Attorney

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The multitude of features and ease of logging time. Should help our interoffice and client communication as well.

Cons: Chat feature needs to be more like Slack and less like Facebook; I wish you could edit the Dashboard and take out the financial features at the top

Vendor Response

by PracticePanther Legal Software
on December 13, 2017

Hi Trent,
Thank you so much for the positive feedback! I'm happy to let you know we just released a new feature called "Privacy Mode" which lets you hide the financials from the dashboard. On the top right of your screen, click the "Privacy" button, and it will actually hide ALL financial data from every screen in the software. Hope this helps, thank you so much!

Practice Panther is user-friendly and exactly what we need!

Dec 11, 2017

Lindsay K.

Client Relations

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: This software is very user friendly! We also love the chat feature so we can quickly talk to a member of the Practice Panther team for help with any questions we have.

Overall: Sped up my billing/accounting practices and gets me paid much more quickly for services rendered. Has protected me from missing deadlines or appointments on several occasions.

Great firm management software. Makes solo practice easier for me.

Dec 04, 2017

Christopher S.

Attorney

Law Practice, Self-employed

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Without a doubt, the support. I have called late in the evening for help and they are there. The support staff walks me through whatever I need and are very patient with me. When there is something that the software is not yet able to do, they make a note of that. They are constantly adding helpful features.

Cons: Once in a while (once a week or so) when I click the timer at the top of the webpage, it doesn't display as started. When I reload the page it shows it going though.

Overall: A great web based firm management tool that really helps my firm run smoothly.

User-friendly and the support always there when needed!

Dec 04, 2017

Jaclyn S.

Licensed Paralegal

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: I used Law stream, one of the only legal software I could find eight years ago when I set up Lawfully Yours having my office MAC based. Lawstream did not continue to offer me what I needed and did not allow me to grow towards a paperless outlook. Practice Panther's team and 24-hour assistance have been amazing.

Cons: I'd like the BCC/mailsync option to be easier to access when I'm emailing from outlook. I know you can download the vCard. Is there an easier method?

Overall: Easy way to communicate securely with clients. It makes sending them a bill so much more pleasant because it allows them to log in and pay rather than having to drive to the office and give a check or card.

Vendor Response

by PracticePanther Legal Software
on December 04, 2017

Thank you so much for your feedback. There is an easier method to sync your BCC/Mailsync email addresses to Outlook. If you have Exchange, you can sync your contacts and their BCC email addresses directly to Outlook. Once you use them once in Outlook, it will auto-populate everytime thereafter per person.
If you would like us to show you how, please contact us as we can not see your name or email address here. Thank you so much!

Great service and value

Nov 28, 2017

Stephanie P.

Firm Administrator

Legal Services, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is quite user-friendly and easy to navigate. How-to questions are easily answered with information available in the help center. If you require more assistance, questions are easily sent and are answered promptly. My research before purchasing PracticePanther showed me that the pricing was clear and and inclusive. Once I used the app, I realized more fully how solid a value it is. Overall, I'm just very pleased with the app and have recommended it to other firms.

Cons: When we joined, there wasn't an option for writing off outstanding balances if we decided to do so. However, they rectified that recently. I now have the option to mark outstanding balances as write-offs, making accounting easier.

Overall: This software made starting our own firm so much easier than it would have been otherwise. It keeps me organized, and as the firm administrator and paralegal, my staying on top of things is paramount.

Fantastic law firm management software. So glad I found PracticePanther!

Nov 27, 2017

Verified Reviewer

Law Practice

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Prior to PracticePanther, I used three pieces of locally-downloaded software one for billing, one for client management, and another for form creation. PracticePanther has provided the firm with a cloud-based solution that has replaced all three pieces of software. Additionally, because it is cloud-based, the firm can utilize the software on a number of platforms and in any location in fact, I am using it right now on my iPad at a coffee shop, after entering billable time on my Android phone earlier in the day.

In addition, PracticePanther's client portal has been a game changer. While I have not yet fully utilized the email replacement offered by the portal (baby steps), it has helped immensely with billing and in giving clients a great image of the firm. I have received a number of compliments on the portal it makes sending bills easy, paying bills easy, and working with clients a breeze.

Cons: I do wish PracticePanther had a more robust document preparation and CRM platform (like Lexicata). I am sure PP is working on integrating other providers into its software, and the pros FAR outweigh the cons.

Overall: Too many to list. From accounting, billing, calendar integration, etc. The program has been fantastic for my law firm.

Vendor Response

by PracticePanther Legal Software
on November 28, 2017

Thanks for the compliments! Would love to know what other document prep and CRM features you would like. Please contact us to let us know, thank you so much.

Straightforward implementation. Works perfectly.

Nov 22, 2017

Verified Reviewer

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: When I opened my own office, I researched other practice management systems. I ultimately selected PracticePanther and could not be more pleased. It is intuitive, cloud based, and seamlessly integrates with other cloud based technologies, e.g. email, calendaring, document storage, credit card processing, etc It is a very user friendly portal to running your entire law practice.

The invoicing is amazing bordering on magical. What years ago was a time consuming and cumbersome process has been reduced to a few clicks of the mouse. In about 15 seconds you can generate an invoice, send it to a client electronically, and accept payment online.

Overall: Streamlined business operations.

Vendor Response

by PracticePanther Legal Software
on November 23, 2017

Thank you for the kind review! "Magical" is definitely what we would call it as well :)

Efficient, easy, and very useful.

Nov 22, 2017

Dave R.

Founder, Managing Partner

Law Practice, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease-of-use and the design. In every facet, this software looks like an attorney sat down and planned out "here is what I need and want and how that should look" and an IT person made it happen. The functionality is by far and away the best in the business.

Cons: The billing can be a bit tricky, invoicing and managing different accounts (marking payments). The online video tutorials solved the problem, though.

Overall: TIME! I can focus on practicing law, not managing the details of tracking clients, legal matters, money, and appointments.

Vendor Response

by PracticePanther Legal Software
on November 23, 2017

Thank you so much Dave. This is exactly why we make the video tutorials, so you're able to get up and running as quickly as possible and learn new things anytime!

Practice Panther is a great tool, easy to use and navigate.

Nov 22, 2017

Angelina M.

Attorney Owner

Law Practice, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like the invoicing tool the best, it allows us to see how often a client has viewed their bill. In addition it makes addition of interest every simple. Also, clients can click a link and pay directly. Makes collection . Ugh easier as well.

Cons: The only thing I wish it would do, is make a calendar entry a time entry with the cluck if a button indicating it is complete. Would save on duplicating steps.

Vendor Response

Love your feature request Angelina, and definitely submitting it to our team. Thank you so much for the compliments and kind words!

Easily tied our two offices together.

Nov 15, 2017

Jenna A.

Office Manager, Paralegal

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Love that it's cloud based and has almost no learning curve. If you have basic internet navigation skills, you can master Practice Panther in no time.

Cons: Would prefer for "contacts" and "clients" to be two separate things, and would prefer to have contacts entered in custom fields on the matter page automatically added to that matter's relationships. Would love to see added functionality of being able to generate mailing lists/proofs of service from the relationships tab.

Overall: Has allowed our two offices to start working together seamlessly, with fewer emails back and forth and duplicated work. Can more easily manage the workflow of support staff regardless of which office they work in. Attorneys can now access all their work from court or wherever they happen to be.

Vendor Response

by PracticePanther Legal Software
on November 16, 2017

Thank you so much Jenna, we definitely focus on making it as easy as possible to get started the same day you sign up! We actually have a great way to separate contacts and clients using tags. We will email you now with the solution, thanks again!

Game changer.

Nov 10, 2017

Joshua C.

attorney

Law Practice, Self-employed

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The templates feature is going to almost completely eliminate data entry for my practice which in turn increases productivity and ultimately income. I tried all the competitors, MyCase, RocketMatters, Clio, etc... and this program is smarter and easier to use.

Overall: Too many to list, need to get to work.

Vendor Response

by PracticePanther Legal Software
on November 16, 2017

Thank you Josh for the kind words! We definitely do our best to make sure it's the easiest, most intuitive, and user friendly software around.

I love this product!

Nov 09, 2017

Betsy F.

Attorney

Law Practice, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I can easily send client's copies of their bills and see when the bill is viewed. The calendar syncs with my phone and fitbit keeping me on top of what is going on. This program also syncs with quickbooks making it easy to track payments.

Overall: I was able to get up and running on this program easily. I had as much training as I wanted. I don't have to worry about the glitches I was having with the former program I used.

getting skilled in the use of PracticePanther has taken a reasonable time

Nov 07, 2017

Albert I.

Law Practice, 1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: GetApp

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Customer support highly professional and feedback has always been on time and very responsive and to a full satisfaction of myself as user.

Cons: Focusing also on features for specific European areas, because there are more and more users from these countries.

Feature-rich software but very intuitive so easy-to-follow. Practice Panther has thought this out

Oct 26, 2017

Verified Reviewer

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Custom intake forms made simple with custom fields that they come part of the permanent electronic file; simple and quick billing based on hourly, flat fee project with immediate email an immediate pay; server is fast and platform is friendly on the eyes and easy to use

Cons: No real cons just makes you think of more ideas which I am sure PP is doing. Perhaps the advertising box that remains up in the right hand corner regarding "refer a friend"? Not sure if that can be removed. I am still learning about the software but I do not see any real criticisms only suggested improvements that will occur over timeEither way

Overall: Helps make our firm more efficient and profitable

Overall, great value for the amount paid.

Oct 25, 2017

Verified Reviewer

Law Practice

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

3/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The software is easy to figure out. The customer service is quick to respond. The software is readily available across any platform or mobile device. The software syncs with QuickBooks, GoogleDrive, Microsoft 385, Dropbox. I love being able to work from anywhere. This type of case management software is changing the way attorneys do business.

Cons: The lack of relational connections between opposing counsel, court systems, and clients so I can view all cases under which judge or opposing counsel. The pre-set fields need to be expanded as the ability to customize can make the situation more custom to your can increase the input to set up clients.

Vendor Response

by PracticePanther Legal Software
on October 29, 2017

Hi!
Thank you so much for the compliments and kind words. Our customer service team works really hard to make sure you're 100% happy.
I'm happy to let you know we have a great feature called "Relationships" that lets you do exactly what you're looking for.
Here is the tutorial:
https://support.practicepanther.com/contacts-and-matters/getting-started/how-can-i-use-relationships-to-link-additional-contacts-to-a-matter
This lets you click on a specific Judge, and see all cases they are linked to.
We also have a training team that can help setup your custom fields, and even help you organize and group them by practice area. Here is the tutorial: https://support.practicepanther.com/contacts-and-matters/custom-fields/how-do-i-group-my-custom-fields-together
We don't have your contact information, so please contact us and we can walk you through how to do it. Thank you so much!

Gave our firm the sophisticated communications and organization we were desperate for!

Oct 17, 2017

Sam T.

Partner

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The interface is so easy to use and the care that has been taken with the design of the cross-utilizing of tasks, from work, to deadlines to billing, and making them all easy to connect and most importantly see is great for us everyday.

Cons: I do not have a dislike but I would like more sophisticated search functions and possibly more sophisticated business tools for the business side of the practice in the reports function.

This practice software is exceptional!

Oct 12, 2017

Kristin G.

Partner

Law Practice, Self-employed

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I have used to other big name practice management softwares in the past. Practice Panther blows them away in functionality and value. There is so much you can do with this software from seamless integration with dropbox, law pay, and the google suite, as well as creating intake forms and workflows for specific case types. The app is wonderful as well!

I have had entirely positive experiences with Practice Panther.

Oct 11, 2017

Janet S.

Paralegal

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: The software is easy to use and covers all the areas that are important in this office for keeping tract of clients, the work expected, and the time entries of those of us in this office. I also like the fact that support is available by email and also by phone and tutorials are easily set up for more in depth lessons. On the one occasion when there was a malfunction in the program, the response from support was immediate and the problem fixed rapidly.

Cons: There is a learning curve for the software, but I believe that would be the case for any software serving the purposes that we need in this office, so that's not really a negative. Short of a program that does the work for me I cannot conceive of a better program.

PracticePanther is a reliable, intuitive, and comprehensive practice management solution.

Oct 06, 2017

Verified Reviewer

Law Practice

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: PracticePanther's intuitive interface, deep bench of customer support and training, and consistent reliability makes my firm's administration more effective and efficient, freeing us up to get back to what we love: litigating complex cases.

Cons: While the timekeeping function is fantastic, easy to use and logical, the ability to toggle between matters is more cumbersome than certain dedicated timekeeping solutions.

Good practice management software

Sep 27, 2017

Michael B.

Attorney

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Migrating to a cloud-based solution so I expected some growing pains. While practice panther is the only cloud application that I have tried I've been satisfied with its overal functionality.

My experience with PracticePanther is awesome.

Sep 20, 2017

Edward N.

Attorney

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: Before PracticePanther, I used several applications, programs and legal software to get the job done. When I received a payment, I would enter the information in Quickbooks, and then enter it into my legal software program. I had difficulties accurately tracking my time and organizing my trust account became a nightmare for both me and my bookkeeper. Out of frustration, I mentioned to my bookkeeper that I needed something that meshed all my applications and processes together and allowed me everything in one snap shot. She recommended Practice Panther and voila, everything began to make sense.

PracticePanther is by far the most simplest software that allows attorneys to keep an accurate account of time, money, and allows you to efficiently monitor and supervise your employees. I can see what my legal assistant or paralegal is doing without interrupting their workflow or my workflow.

Cons: I would like to see Practice Panther offer webinars geared towards the daily operations of solo and small firm.

Misled by sale.... customer service has been horrible.

Sep 19, 2017

Esther S.

Attorney

Law Practice, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

3/5

Overall

2
/
5

Ease of Use

2
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Service is horrible. I understand that there have been hurricanes that have affected the ability to work. However, we are in the process of transferring weeks before the hurricane. now that the contract is signed, they are much less "helpful" and telling us it will be a couple weeks before they can get back to us. In the meantime, I am continuing to pay for another database service at prime cost because Practice Panther didn't assist in getting the information from our prior database, as they led me to believe they would be doing.

Pros: Unsure... Haven't been able to get Practice Panther to work with us to get the data imported, or the product to fully function, for over a month now.

Cons: The inter-office messaging doesnt' allow for a group message. The inter-office messages come and go so they told us to sign up for Slack... but the ability to message was one of the primary reasons we went with Practice Panther instead of another service.

A great cloud-based practice-management service that's easy to use.

Sep 16, 2017

Vincent D.

Founding Attorney

Law Practice, Self-employed

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like being able to track all my matters, tasks, and contacts in one place, while integrating with my other cloud services, like Google Suite and Quickbooks Online.

Cons: As a new user, I've had a couple of questions about how to use things and get the most out of the integrations, but the help staff has been great getting me up to speed.

I'd love to see a secure client portal that doesn't rely on a second sign in to Box.com. That's a bit clunky and not what people are used to with client portals.

The software is incredibly user friendly and the customer service is top notch

Sep 08, 2017

Kristen M.

Attorney

Legal Services, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The ease of creating client and matter files and the billing. Everything is very intuitive and user friendly. If you have any tiny difficulty with something, the videos are very quick and easy to follow. Plus, the customer service is excellent because you get a human being immediately.

Cons: Really nothing--other than it costs money. But the monthly subscription (or annual subscription) is incredibly reasonable for what you get between the software and the customer service.

Overall: I can run an entire law practice with this software and I don't even have to use Quickbooks!

Part of our goal was to be organized.

Sep 05, 2017

Cecilia B.

Office MAnager

Law Practice, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: We have in one place the info of each client so we can overview each task and stay on top of what it needs to be done.
Each part of the process has instructions if you don't know exactly what to do. They are clear and easy to follow. I like the templates and appearance of the working pages.
They have a great support team. They helped us with training since we had many questions, they had a lot of patient with us.

Cons: We don't have any cons. We hope and expect not to have them since they are on top of there clients needs.

Overall: We work quicker and efficiently

I needed software easy for me to handle as well as my paralegal. This was it.

Sep 05, 2017

Linde W.

partner

Law Practice, 1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I was given a referral from another attorney. I like being able to enter time via iPad, iPhone and iMac and it is easy

Cons: Nothing con to report. We do need to spend more time being educated by the customer service so we can use all of the available facets of the software.

Overall: Great looking bills, and easily entered time and descriptions

Practice Panther is a great software package for a forward thinking law firm.

Aug 30, 2017

jeff m.

Managing Partner

Law Practice, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The customizability and customer focus. Additionally, the support is amazing. Ariel Gross recently helped me with some training. He didn't just answer my questions but created solutions to my problems and helped me optimize the software for my firm. This is the difference between using and utilizing the software. I test ran 5 cloud based systems and have familiarity with needles and Allstate's proprietary software, and practice panther is honestly the best yet. I hope is stays this way and continues to improve.

Cons: Templates require are uploading to make changes. It would be more helpful to add a template and then go back and make changes without re saving everything.

Overall: Flexibility and remote use are the key features, also being able to customize to my diverse practice.

IMMEDIATE response to initial inquiry! Great service. Great training.

Aug 28, 2017

Joe M.

partner

Law Practice, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Intuitive. Actually works. Change from prior time and billing (data transfer) very good. I always talk to a person, never a recording. No software breakdowns requiring technical support so far. Prior program support team was on my computer solving software problems constantly.

Overall: Much less expensive than AbacusLaw, which was prone to software glitches. Very rapid program response for remote computer connected to Synology DS216 private cloud server in office.

Law Firm Management, Simplified.

Aug 22, 2017

Jason S.

Administrator

Legal Services, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Practice Panther provides a single location for complete access to nearly every detail of client, matter, and internal data, all available at the click of a button.

As we integrate the platform with our own systems, Panther becomes, even more, a pillar of our operations. What used to take hours, can now be done in minutes.

Cons: The only current shortcoming of this software is an internal ability to handle ACH payments and structured payment plans. There are workarounds for both issues, and I've been told that work is under way to resolve both with intentional solutions.

I have used a few of the other well known software platforms, but this one is by far the best.

Aug 22, 2017

Jonathan E.

Owner

Legal Services, Self-employed

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Very easy to use, has great practice management tools, Outlook and dropbox both sync; billing and invoicing is very easy

Overall: practice management, calendar and billing all in one platform. Very easy to use even for those that are technically-challenged like me

PracticePanther gave me the flexibility to set up my firm the way I wanted.

Aug 16, 2017

Brandon G.

Attorney

Law Practice, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I thoroughly enjoy the client portal, the templates feature, the ability to label emails, the integration with lawpay, and of course the low fee. I travel a lot and have been able to log in from anywhere and stay in touch with clients and have unfettered access to my files. I am in the process of building my templates. It is time consuming, but I know it will pay off in the end. I am feel like I am getting my money's worth; especially as I learn how to utilize more of the program's features.

Overall: I can organized all of my files; I can create templates for drafting paperwork and sending to clients; and I have a secure client portal with an easy way for them to pay. It seems PracticePanther keeps growing and will continue to add benefits. I look forward to growing my practice with them.

PP has allowed us to provide a far superior service offering to our Clients.

Aug 08, 2017

Simone d.

Attorney

Law Practice, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The functionality far surpasses any existing offerings in the South African market but more importantly PP offers amazing support and knowledgeable staff members which is a huge benefit to the entrepreneur.

PracticePanther is more cost-effective and it is a far superior application to those currently being offered in the South African space.

Cons: There should be an integration with another accounting software, other than QuickBooks. Perhaps Xero?

Overall: Better reporting to Clients and tracking of files on the system.

I am thrilled with the ease I can conduct business, track hours, set reminders, and bill clients.

Aug 07, 2017

Melanie R.

Founding Partner

Legal Services, Self-employed

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: And Justice Legal provides family law, domestic violence, and criminal legal services to clients seeking understanding and guidance through difficult situations, so clients can find a better path on the other side. That path may connect clients with resources to address personal challenges, destructive choices, needed skill sets, or boundaries.

The founding partner of And Justice Legal, graduated Magna Cum Laude from Georgetown University's School of Foreign Service in 1983 and is a member of Phi Beta Kappa. Ms. Rhodes received her Juris Doctorate in August 2000 from the University of New Mexico School of Law. At graduation Ms. Rhodes received the Atkinson Kelsey Award of Excellence in Family Law in recognition of her drafting and lobbying the first statute in New Mexico to require the domestic relations courts to consider domestic violence prior to awarding custody of a child.

After 17 years of practice, Practice Panther has assisted me in opening my own law firm with the many work flow tools and customer communication and educational opportunities. One of my favorite features is being able to move seamlessly from using PracticePanther on my Microsoft Word computer in the office to my iphone when I am on my way to Court. It makes it very easy to capture billing with the built in timer while at Court and then to take a snapshot of the receipt for parking and attach it to a client matter as an expense.

Made opening my practice much less stressful

Aug 07, 2017

Nathan B.

Lawyer

Law Practice, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The ability to run a whole practice from one piece of software is my favourite thing about the software. My assistant and I can be in two places but never out of contact and she loves that it reduces the repetitive work in favour of higher valued jobs

Cons: Integration with accounting software still needs some work. Being able to keep track of my general accounts more easily inside the progam would be nice.

Overall: An easy way to increase and enhance productivity

My experience is that the transition in software was easier than expected.

Aug 07, 2017

Rebeca C.

Member

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: My favorite thing about PracticePanther is that their customer service is excellent and having the app in my phone.

Cons: You have to choose a language and not able to use English and the special characters of a second language.

Simple sophisticated software that will simplify your practice

Jul 31, 2017

Richard F.

Principal Attorney

Law Practice, Self-employed

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: One of the best features of the software is not so much a feature but the logic employed in designing the flow of data. I have used a number of the more popular programs and can heartily recommend this as the best I have found. The ease of use makes it a top choice if you have staff that will use it. I am a single solo and it is not one of my concerns yet. But, I can't see anyone not understanding the flow of information. The automation is superb. Document assembly is easy and logical. One of the best features is the Forms generator. Email the form to your client or prospective client - they fill it out - and it goes right into your data. No need to waste time inputting names, addresses, phone numbers, email addresses, and any other data you would like to have handy in your file.

Tracking time is a breeze as is generating invoices, tracking retainer accounts, tracking trust accounts and more (I find the accounting component more than meets my needs).

Over time you will come to rely on the information in the program over the physical file. It has become my organizational hub for all that I do.

Cons: I would like to see a thick book explaining all the capabilities and limits. The support people are great and can answer any question - I just like to read it and push the software to its limits. I have used PP for some time - moving to another package for some time. At twice the price - it did less. In my brief time away the product dramatically improved & I am back and very happy.

Overall: This is a complete solution for my practice. I am a single solo so the document automation, notes, time entries and billing are a great way to save time and effort.

We have been very happy with the process and responsiveness of PP. Happy we took the plunge.

Jul 27, 2017

Philip F.

Managing Attorney

Law Practice, 11-50 employees

Used the software for: Less than 6 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: We are just getting started with the software and have been implementing only for a few weeks. I will update my experience again in about one month.
Although we were efficient, we were not hyper-efficient before Practice Panther. Also, although we are a very systematic firm with set processes, our significant growth made it impossible for us to sustain the systems without a practice management software. From what I have seen, Practice Panther allows us to become hyper efficient because of the following:
1. We are now able to input data one time rather than several times allowing our staff to work on more things and learn more substantive tasks.
2. Inputting information then populates forms and sets up matters.
3. We are able to task and monitor the tasks without relying on memory, sticky notes, pads of paper and task lists.
4. All of the information is now in one place without the need of navigating through various portions of our database.
5. Our clients are happy with the immediate availability and access to their documents without having to request it via email and the ability to communicate through the portal.
6. I believe that the system will allow us to increase capacity and scale our practice.Our model is simple. We try to make the experience for our clients seamless and effortless through the use of portals and constant access to the resources of our firm. The technology will allow us to compete against larger firms.

Overall: We are becoming more efficient and better able to service our clients at a higher level. It ultimately will allow me to market our firm even better. My team is getting very excited about it.
Everything has been positive thus far. There is a lot to learn on the software. As we have a lot of people working with the software at once, it results in people achieving knowledge quickly. However, that is to be expected with any practice management software. The good thing is that PP personnel are always there to help.

Pros: PracticePanther has enhanced our practice by automating repeatable functions and organizing files and tasks. Moreover, in complementing our growing need for access to files and data while away from the office, PracticePanther's cloud-based application and mobile phone application ensures we always have access to the information we need, when we need it. The software has heightened our efficiency allowing us to spend more time focusing on substantive matters to the benefit of our clients.

Cons: A windows desktop app would be great to compliment the browser based software. Beyond that, it had operated ideally.

Practice Panther has made the transition to their program very simple!

Jul 17, 2017

Sarah B.

Office Manager

Law Practice, 1-10 employees

Used the software for: Less than 6 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Our firm finds the ease of use the most helpful. With little training we are able to begin using Practice Panther immediately. We enjoy the many features that Practice Panther offers such as the client portal and the integration with LawPay. Our staff finds the template tool a big help when it comes to creating documents for current and prospective clients. The Practice Panther support team has been extremely helpful with our transition and is available to answer all of our questions!

Cons: We would love to see some more integrations with other programs (specifically Trustbooks and an e-sign company).

The interface is very intuitive, easy to understand, pleasant to the eye, and contains all of the fu

Jul 17, 2017

Ben M.

Sole Practitioner

Law Practice, Self-employed

Used the software for: Less than 6 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like everything about it, but to single out one thing I would choose the secure messaging and client portal. As state bar associations more and more begin to take the position that email is not secure enough for confidential client communications, the secure messaging has become my go-to for dealings with clients.

Cons: I would like to see the PracticePanther team continue to develop their document automation into a more robust package.

Overall: Time tracking and billing, trust accounting, document management, scheduling and docketing and automated prompts to clients to renew their retainers or pay their bills. The benefits to me are greater efficiency and less billable time lost. It is also slowly pulling me from old ways into paperless record keeping and better document security.

Completely easy to use and to manage. It's already reducing my administrative time.

Jul 13, 2017

Jacqueline G.

Owner

Law Practice, Self-employed

Used the software for: Less than 6 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The ability to customize matters to fit my client's needs. I also love that it sync's with Box so that I'm not taking extra steps to upload and download documents from the cloud.

Cons: Since I'm a task driven person, I have reminders set up months in advance. When I go to my task list, tasks set far into the future still state uncompleted. I'd prefer and additional category such as "pending" because it's not an immediate need.

Overall: Reduced stress and less time on administrative tasks.

Easy and efficient

Jul 11, 2017

Terry L.

Principal/Owner

Law Practice, Self-employed

Used the software for: 6-12 months

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Other than it being a "one stop shop" and the ease of accessibility, I have been impressed with Practice Panther's ability to respond to my specific needs. A significant amount of my work is for unions and clients with multiple matters. Initially, Practice Panther was unable handle invoicing and billing for an individual contact with multiple matters. However, I approached them with my needs and they created a "fix" to their system within a week. They also followed up to ensure that I was satisfied. I was certainly impressed by Practice Panther's speed and attentiveness.

Cons: I am still trying to learn all of the ins and outs. I need a bit more tutelage on the nuances. At times, customer service may not answer all of the questions, however, they have been very responsive to my needs once I call or make them known.

Overall: Being a new firm and a newly solo practitioner, I wanted the most efficient way to do it all enter my time and expenses, invoice, communicate with clients, use intake templates, etc. More, I practice throughout Northern California and log a lot of travel time meeting with clients, attending arbitrations or court appearances, or at speaking engagements. With that, I needed easy access on my laptop or phone to a law practice management system.
Previously, I did not have the ability to easily and quickly access a law practice management system. I also had numerous systems for entering time, tracking potential clients, invoicing, and the like. I love that I can use Practice Panther as a "one stop shop", even to pay bills, and that I can use it anywhere and on any device. It has made the hectic life of a newly solo and "on-the-go", mobile attorney much easier. I no longer have to worry about spending too much time on pesky administrative tasks.