Monthly Archives: August 2011

I’m about to invoke a tired saying in my ongoing discussion about how to write an email. You know how they say less is more? Well, it’s painfully true in email as well. Write a long, complicated email with a dozen different ideas and no one will read it. Write a short email with exactly […]

If you’ve ever watched a sci-fi movie or a thriller that takes place at sea, you know about an essential plot device called “the escape hatch.” It’s what the hero uses to get out of the burning wreck in the nick of time. Wouldn’t it be great to have an escape hatch at work?

Even though this technology is several decades old, I still get terrible voicemails almost every week. If you’ve ever been a victim of a bad voicemail, or if you’re not quite sure what a voicemail should include, here are some helpful hints.