Narragansett Bay Insurance Co. has agreed to pay $327,400 for mishandling damage claims from more than 10,000 homeowners.

(AP) --
New York regulators have resolved one investigation into handling of damage claims after Superstorm Sandy, with Narragansett Bay Insurance Co. agreeing to pay $327,400.

The consent order signed by the Department of Financial Services and Narragansett says the company received more than 10,000 claims from policy holders in the greater New York City area after the October 2012 hurricane and "in numerous instances" didn't have adjusters inspect damage within required times.

The normal requirement is an inspection is within 15 business days of receiving a notice of claim. The state issued emergency regulations after the storm for inspections within six business days.

The department says the investigation followed complaints policyholders couldn't reach adjusters or they failed to show up for appointments.

The order requires Narragansett to improve processing high-volume claims.

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