We want you to be happy with your purchase. If you're not, depending on the type of product, you can make free returns in the UK via John Lewis shops, Royal Mail, Collect+, or MyHermes. If you need to arrange collection of large or heavy items, call us on 03456 049 049. For international returns queries, call us on +44 1698 545 454. Find out more about returns.

You'll find returns information on your delivery note. Unless faulty, we'd like you to make your return within 90 days of purchase. Exceptions apply to certain products - find out more about our refund policy.

Q & As

Rated 3.3 out of 5 by 3
reviewers.

Rated 4 out of 5 by GedWheatley1 Safely stacks dishes
It's well made, lightweight and due to its material drys quickly
27 January 2015

Rated 1 out of 5 by ctaylor222 Poor build quality
After much anticipation this product arrived and was clearly faulty from the start. It collapses with minimal pressure placed on top. The wooden grooves are either not carved out properly or just simply aren't fitting. They are supposed to allow the fold function and then hold at the bottom, but it doesn't. Despite being decent quality wood - it feels cheap and poorly assembled. Returning this item.
21 November 2014

Rated 5 out of 5 by Libranvenus Strong, Sturdy Item
So many dish racks either rust or are too flimsy and collapse under the weight of heavy dishes. This one holds a large saucepan with inner stainless steel steamer, plates, cups and saucers with no problem at all. Overall I'm very pleased and hope I won't need to replace it for a few years.
30 September 2014