Don't buy this

by Phillip Goldman
– August 23, 2016

48 out of 48 people found this review helpful.

August 23, 2016

The tote design itself is ok, but the rest needs to be rethought. One minor point, the "I'm full flag" needs to be talle...r, you can't see it if you sitting in front of it, holding the hose on (keep reading) while sitting under your slide out. The sewer hose design is a pile of junk. At first I thought it was me, but the gal I talked to at Thetford confirmed they are getting complaints. The hose won't stay on the dump valve. In all my years of dumping trailers, I have never had a sewer hose come off in mid flight. I dumped probably 10 gallons of black water all over my driveway before I got the valve closed. You think I'm smart enough to not fall for this trick a second time, oh no! Since I thought it was my mistake, I did it a second time (and even dumber, walked away again). The sewer hose won't even stay on their own 90 degree elbow. My local Camping World told me they can't take it back, so now I'm stuck with it. Well third time was the charm, but I had to hold it on. I could see while holding it, it wanted to twist off, so I had to fight it to keep it on. The elbow is useless. There is no "extra" length to it, so you have to hold it to the sewer to dump, and you can't connect it your normal sewer adapter because the gender is wrong (if you think about it for a minute, you're realize it has to be). They should send the adapter with it.

Convenient product

by Joaquin Alvarado
– October 31, 2015

27 out of 29 people found this review helpful.

October 31, 2015

I expressed my concerns with this product when I first purchased it about a year ago. Thetford actually read my review and immedi...ately addressed those concerns with replacement parts. That was unexpected but was a great surprise. The product is very functional and rolls easily. I have not filled it to the stopping point so I don't know if the auto stop works. I have three 45 gallon waste water tanks on my RV and only use it for the bath water drainage. I have had it almost full and have walked it to the dump station about a quarter mile away, up several grades. It was a tough walk but the tote rolled as easily as it could under the load. I pulled it manually to see how easy it would be to pull it. It is very large and takes up a good portion of my basement storage but when you are in a park with no sewer on your site, this product is a must have. I only gave it four stars because I am not impressed with the float assembly that stops the inflow of water when the tank is full. It is also a little messy when dumping because it is gravity operated and when the hose gets below the water level, the contents begin to flow out. If you don't have it over the dump hole or if you don't lift the center of the hose up, you are going to have some spillage. This is why I won't put black water into my tote. The 90 degree elbow is also not gripped tightly when attached to the hose and will slip out if you twist it too much while you are maneuvering it over the dump hole. That would definitely cause a problem if you are dumping black water.

Updated review

by Matt Mayville
– July 15, 2016

21 out of 23 people found this review helpful.

July 15, 2016

I put in a review and was very critical of this product. I was immediately contacted by Thetford and glad to report back they told... me they were sorry and that I received one of the types that had some issues. I also was told that they would send a new and improved unit to me. I will certainly use the new one when it arrives and follow up.

Thetford SmartTote 35 Gallon

by Steve Dale
– September 30, 2015

20 out of 20 people found this review helpful.

September 30, 2015

I broke the first handle within a week. I called and was sent another one that broke in 2 weeks and it broke also. It's not a stro...ng enough design for a tank this large. I am currently using a luggage strap, but have to cable tie the tank handle to the axel to keep it trailing straight. Also, the locking attachments and hose work loose as the fit is sloppy and comes off without putting on lock screw. Also doesn't drain completely and has to be raised about 4" to completely drain.

Good design, very poor materials

by Anonymous
– August 16, 2015

19 out of 19 people found this review helpful.

August 16, 2015

I ordered then received in just a few days from Camping World. I opened the box and the cover for the discharge hose was broken of...f laying in the bottom of the box. It appears to have been shipped that way. The box was delivered by UPS and did not show signs of being handled badly. I called Camping World and their customer service was great. Offered to replace, but I asked if they could just ship me a new lid to replace the broken one. They said I would have to call Thetford. Their customer service not as good, after I sent pictures and documents in emails they finally agreed to send me another cover in 7 to 10 days and acted like it was a big deal. I am still waiting for the cover. There are two other covers that are also not long for this world. As I said, I really like the design so I will most likely add metal hinges to take care of their poor materials.

Theford 27GL dump tank

by california3201
– July 21, 2017

4 out of 4 people found this review helpful.

July 21, 2017

I have owned the 27gl Theford for about a year and a half now. Two issues that I encounter while using the unit are, the handle is... very flimsy and easy to break when pushing backwards on gravel. Also, the bayonet on the hose is poorly designed because it comes loose while duping and the gaskets will fall out. I am very careful in not putting stress on the handle when pushing backward. I also replaced the bayonet attachment with an aftermarket one, and I also added a shut off valve at the end of the hose for better control. Now the tank works as designed, just be gentle with the handle.

Pros: Easy to use, It has four wheels , Works Great Now That I Have Changed The Bayonet End

Replacement parts are available for Thetford's SmartTote2. You can use the part diagram page here for identification and part numbers. Then contact our Technical Service Group @ 800.622.6264(M-F, 8:00-5:00 CST) or visit the Parts Counter at a Camping World store to order needed part(s).
by Camping World – April 13, 2016

Is this for the gray tanks and black tank?

Though it is designed for black water, I would not recommend it. You have to be careful when dumping or you will end up with black water spillage. The system is gravity operated and as soon as you lower the hose, the contents begin to flow. You have to make sure that you curve the center of the hose upward to keep the contents from spilling but when you straighten the hose, you might still have some spillage. It should be a two man job if you are dumping black water with this tote.
by Joaquin Alvarado – November 08, 2015

Yes, this tote is to be filled with contents of the gray and black water holding tanks. Depending on the size of your holding tanks, you may have to fill/dump the tote multiple times.
by Camping World – July 28, 2015

Does the hook up to the vehicle have the height to reach a Chev Suburban hitch?

According to Thetford; 'There is not a set maximum height for the ball hitch. We advise that you do not tow the unit with the handle extended and that you do not have it too much of an angle so the waste does not seep through the level gauge and vent.'
by Camping World – July 10, 2015

Is there a warranty? I just bought this model in April and the handle snapped off the weekend

How do you keep the liquid you have just emptied into it from sloshing back out the hose before you get the cap on?

Because this is a gravity operated system, you need to extend the hose out so that you can work with it after it is filled. When you connect the tote hose to your RV, extend it fully. When you have finished dumping, close your dump valves on your RV then lift the center of the tote hose while you disconnect from the RV. A second set of hands would be helpful here. When you disconnect, put the cap on the hose. Now you can compress the hose and get it ready for transport. I'm thinking of installing a secondary valve on my tote so that dumping is easier.
by Joaquin Alvarado – November 08, 2015

full indicator

You really can't tell when it's "getting full" other than keeping an eye on the water going in and knowing how much water your RV holding tanks hold. I usually let my RV holding tanks fill about 2/3 (I have 45 gal tanks) and then dump into my tote. This way I know how much water will enter the tote. According to the instructions (I've never let my tote fill fully) the water will stop flowing in when it is mostly full. You are then supposed to close your valve(s) on your RV. Finally, you press the plastic button on the stopper and the liquid remaining in your pipes and hose should drain into the tote.
by Joaquin Alvarado – November 08, 2015

Yes, the SmartTote2 series has an autostop level gauge. It is underneath the panel closest to the handle of the unit. Image 5 on the product page shows the indicator.
by Camping World – June 24, 2015

Have they fixed the handle and problems that are mentioned in the review?

by Marty – May 18, 2015

May 18, 2015

Have they fixed the Handle,Front wheel Assembly and float issues mention in the reviews?

Yes, our affected inventory was pulled at the request of Thetford and were replaced with units that have the improved handle. Customers that have the affected units can contact Thetford @ 800.543.1219 for a replacement.
by Camping World – September 28, 2015

Does this have the strap to keep the back door closed

Ignore the Camping world answer, it is a bad answer. There is a rubber strap that is attached to the double door assembly that houses the hoses. Try to say that three times fast. The door assembly does "snap" but it won't hold while traveling. Use the rubber strap or you will have spillage... possibly all of the contents. On the bright side, you may not have to worry about dumping the tote. On the bad side, you might end up with some hefty fines.
by Joaquin Alvarado – November 08, 2015

The back hatch does snap shut but it won't hold while being pulled to the dump station. It does have a rubber strap that keeps it secure though. That rubber strap seems to be very sturdy and should last a few years before needing to be replaced. You can also use a small bungy cord if you happen to strong arm and break the one it comes with.
by Joaquin Alvarado Sr. – May 09, 2015

No strap required it snaps into place.
by Camping World – May 06, 2015

Ask Your Question

Thetford SmartTote2 LX 4-Wheel Portable Waste Tank, 35 Gallon

Representing the ultimate portable waste water tank, the rugged Thetford Smart Tote2 LX 4-Wheel Portable Waste Tank is fast-emptying, easy-to-rinse, and ready to use right out of the box!

Representing the ultimate portable waste water tank, the rugged Thetford Smart Tote2 LX 4-Wheel Portable Waste Tank is fast-emptying, easy-to-rinse, and ready to use right out of the box!

Enter Your Question:

Example: How many are in a package?

Add additional details (optional)

Have a question about customer service?

If you wish to share feedback with us about product selection, pricing, ordering, delivery or other customer service issues,
please do not submit this feedback through the Question & Answer Service.
Please contact Customer Service at 1-888-626-7576.

Your Nickname:

Keep me anonymous

Your E-Mail:Your email address will ONLY be used to notify you regarding your question.

You May Also Like

SOCIAL SHARE

SIGN UP FOR EMAIL DEALS

Email Address:

I would like to receive email information from Camping World and its affiliates.I would like to receive email information from Camping World and its affiliates. I can withdraw my consent at any time. Click here for a list of our Affiliates and Contact Information.?