Cookie Policy

Cookies explained

When you are browsing websites on the internet, tiny text files called cookies are stored on your computer to help track your use of the website and to personalise your shopping experience. These cookies can be stored so that if you return to a website, that website can recall the information from the cookies stored on your computer (such as things you left in your shopping bag) to tailor your experience of the site.

Cookies are perfectly safe to be stored on your computer and almost all web browsers have cookie storage enabled as a default setting. However, all browsers have the option to disable cookie storage on your computer if you wish to do this. Please be aware that disabling cookies on your browser will reduce your ability to shop online with www.ctshirts.com as we use cookies to process products in your shopping bag and to process your orders. You will still be able to research our product catalogue, albeit with a suboptimum experience, however you will not be able to purchase through our website. This would also be a common experience of reduced cookie functionality across many websites.

Charles Tyrwhitt Cookie Usage

At Charles Tyrwhitt we care deeply about customer service. We use some carefully selected 3rd party suppliers to enhance your online experience. Both Charles Tyrwhitt and our chosen partners place cookies on your computer for use on our website. European Union legislation requires websites to provide clear information about their use of cookies to their customers. We want to ensure that you, as our valued customer, are fully aware of the use of cookies on our website, and we are proud of our reputation as a transparent and honest retailer that you can trust.

We want to make sure you are fully aware of the cookies we use and what they do when you are shopping on www.ctshirts.com. Here is a full guide to our cookies with a description of what each cookie is doing and how you can manage it:

Mandatory Cookies

These cookies are essential to the proper functioning of our website and enable you to use its features, such as accessing secure areas of the site. Without these cookies, you will not be able to purchase the products you are looking for.

Cookie name

First or Third Party Name

Purpose

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Charles Tyrwhitt cookies

The country detector cookie makes sure you see the website that is relevant to you, and helps with authorising your payment.

We store the sizing and monogramming selections you make so you don’t have to tell us the same information over and over again.

If you add products to your shopping bag and take a tea break, your chosen products will still be waiting for you when you come back. This cookie lasts for 6 months so you’ve all the time you need.

Our cookies enable you to add products to your shopping bag and then purchase products that are in your bag.

Performance cookies

These cookies collect information about usage of our website, for instance which pages are visited, which buttons are clicked and whether any error messages are encountered. These cookies don’t collect any personally identifiable information; they are purely to ensure our website is tailored for you.

Cookie name

First or Third Party Name

Purpose

Optimizely

Optimizely is a product that enables us to test different website messages and experiences to ensure we provide you with the best possible time while you shop with us.

eDigitalResearch

In order to provide you with a better service, and to give you the chance to tell us how we’re doing, we occasionally ask if you'd like to complete a survey. This cookie's sole purpose is to remember if we've asked you to do so recently so we don’t frustrate you, and it contains no personal information.

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Adobe SiteCatalyst

Adobe SiteCatalyst cookies are for website analytics and allow us to see how customers use the Charles Tyrwhitt website, where there are problems with its design and functionality, and where we can make the customer experience better still. These cookies do not trace personal information such as your name, but can track how often your computer visits a website, which pages your computer visited and in which order, and where you left the website. Data is consumed and used by the Site Catalyst reporting suite therefore you will need to refer to information from Adobe around data usage.http://www.adobe.com/uk/privacy/cookies.html

Functionality cookies

These cookies remember choices you make to improve your experience and allow the Website to provide enhanced and more personal features. They may also be used to provide functionality such as social media interaction. Some of these remember that you have visited a website and this information is shared with other websites who will present you relevant products. This type of advertising is designed to provide you with a selection of products that is personalised for you.

Cookie name

First or Third Party Name

Purpose

Google Analytics

Cookies for analytics programmes allow us to see how customers use the Charles Tyrwhitt website, where there are problems with its design and functionality, and where we can improve customer experience. These cookies do not trace personal information such as your name, but can track how often your computer visits a website, which pages your computer visited and in which order, and where you left the website. This type of information helps to make the Charles Tyrwhitt website and marketing campaigns more relevant; it never shows personally identifiable data and is not seen by anyone outside of the Charles Tyrwhitt, Adobe or Google organisations. For a full description of Google’s use of cookies, please see:http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html

Sharing our pages

If you take the opportunity to 'share' content with friends through social networks such as Facebook, Twitter, Google+, Pinterest and Instagram, you may have cookies from these websites stored on your computer. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them. You can find more information on social network policies on privacy and cookies by clicking the links above.

If you'd like to learn more about cookies in general and how to manage them, visit aboutcookies.org (opens in a new window).

Managing cookies

The first time you arrive on our website, we inform you that our website places cookies on your computer, as you may choose to leave the website immediately. If you accept the use of cookies, you are still able to switch off individual cookies as described in our Cookie Policy.

How to enable cookies in different browsers

Cookies should be enabled by default in your browser, so if you have not changed your settings you should expect to be accepting cookies from the websites you browse. Disabling your cookies will limit your experience of ctshirts.com and many other websites online. If you wish to change your cookie settings we have provided a guide below for you. Please remember, if you do disable your cookies, you can allow cookies from certain approved websites, by adding the website homepage to your exceptions list.

First, find out what your default web browser is on your machine, or the browser you use most often to access the internet. To work out which browser you are using, simply open the internet as usual, and then follow the steps below:

Apple Mac Users

Open the internet as usual and click on the Apple icon in the top left corner. Choose the 'About' option. This will tell you the browser type and version you are using.

Safari on OSX

Click on 'Safari' at the top of your browser window and select the 'Preferences' option

Click on 'Security' then 'Accept cookies'

Select the 'Only from site you navigate to'

Microsoft Internet Explorer 5.0 on OSX

Click on 'Explorer' at the top of your browser window and select 'Preferences' options

Scroll down until you see 'Cookies' under Receiving Files

Select the 'Never Ask' option

Mozilla

Click on 'Tools' at the top of your browser window and select Options

Then select the Privacy icon

Click on Cookies, then select 'allow sites to set cookies'

PC Users

Open the internet as usual. In the tool bar at the top of your browser click 'Help' and choose the 'About' option from the drop down. This will tell you the browser type and version. Once you know the browser you are using you can find the cookie settings using the guide below relevant for your browser:

Google Chrome

Click on 'Tools' at the top of your browser window and select Options

Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button

Now select 'Allow local data to be set'

Microsoft Internet Explorer 6.0, 7.0, 8.0

Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab

Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser

Settings above Medium will disable cookies

Mozilla Firefox

Click on 'Tools' at the top of your browser window and select Options

Then select the Privacy icon

Click on Cookies, then select 'allow sites to set cookies'

Safari

Click on the Cog icon at the top of your browser window and select the 'Preferences' option

Click on 'Security', check the option that says 'Block third-party and advertising cookies'