Customer Service

We take your care very seriously at Prescription Doctor and are always on hand to answer any questions you may have using the handy contact form below. It’s easy to contact our pharmacy online and to find the answers you’re looking for. We’re always happy to help.

In all cases when contacting us please don't forgot to mention your order number if you have one.

Customer Complaints

We welcome any feedback you may have. To submit your feedback, fill in the handy contact form below. We will get back to you within 24 hours.

Some of the reasons you may want to talk us

While we aim to reply to all emails within 2 hours we have also put together some common FAQ

Payments

Deliveries

My Account

Declined Orders

your_health

Your Health

Refunds

How Can I Pay for My Order?

You can pay for your order using credit, debit card, bank transfer or cash on delivery.
If you're making a transfer you will need details below
Account name: | Sort Code: | Account number:

I Don’t Have a Credit Card, How Can I Pay?

If you don’t have a credit or debit card you can pay via bank transfer or opt to pay via cash on delivery.
For bank transfer we will give you a unique reference number at checkout. Once the money has cleared in our account, we will process your order.

How Do You Keep My Details Safe?

We are a completely secure site and take many measures to ensure your details are kept safe. We understand that you have a right to extreme privacy when purchasing sensitive health medications.

Refunds?

Bank Transfer: If you order has been declined or cancelled, message customer serivce with your account number and sort code for a full refund. Debit / Credit card payments: We only debit your card once the delivery has been Delivered Signed For. Before this, we may put the cost of the medication on hold to ensure you have the funds to pay for the product upon ordering. If your order is cancelled you need not to worry about a refund, as no funds will have left your account. Your money will be showing as available in you account in 2 – 3 days. Please Contact Your Bank For Further Information.

I made an order and the order was declined but the money was taking out of my account the next day. When will you be giving me my money back?

Card Payment: We Only Request The Bank To Keep The Money Available For Us, If no Funds Are Captured From Your Account Then Your Bank Will Show Available In 3 - 5 Days.
Bank Transfer: A member of our team will contact you requesting for your bank details. These details are only used to transfer the funds back into your account.

Is It True Dispensed Medication cannot Be Refunded or Returned?

Unfortunately we cannot accept returns for prescription products, or provide refunds. To do so is against the law..

Are Your Medications Addictive?

Some of our medications are addictive if taken for a prolonged period of time, just as over the counter medications are. We encourage you not to take the medicines for longer than prescribed and if your conditions improve to let your GP know so you can gradually reduce your medication.

Who Prescribes My Medication?

Once you complete our online consultation you will be issued a digital prescription that is then passed onto our UK pharmacy to dispense. Your prescription is written by one of our trusted prescribers who has a lot of experience in this field.

How Do I Know Your Medications are Safe?

All of our medications are branded and approved, clinically trialled and safe to use. They are the same medications you would be prescribed by your GP and you will probably recognise the boxes and brands when you buy our prescription medicine online.

Is My Doctor Notified about My Order?

We will only notify your doctor if you ask us to. For a good continuity of care from your own GP we do encourage you to inform your GP yourself.

Discreet Delivery?

We have a commitment to delivering a discreet service and understand your need for trust and compliance. We ship all orders via a trackable courier using discreet, plain packaging.

Do I Need to Wait in All Day for Delivery?

Once your order is dispatched you will receive a tracking number.

Do you ship to the United States

Unfortunately we only deliver to the United Kingdom. Any orders made from outside our shipping countries will be declined.

Do You Deliver on Weekends?

We deliver medications between Monday and Friday and don’t deliver on weekends or bank holidays. This may change in the future.

My Order Hasn't’t Arrived What Should I Do?

You should receive a tracking number with your order which you can use to track your parcel online. This should give you a clear indication of where your parcel is. If you haven’t received your parcel in the time frame given by our couriers, contact your local depot to find out where it is. You can also contact our support team who will do this for you.

Can I Be Notified by Text?

On checkout you will be asked to leave your mobile number so our courier can text you about the delivery. This is also useful if the courier has problems finding your address. We will not use your mobile number for anything else.

Can I re order medication

Yes you can reorder medication. On your first order with us we would have registered you and forwarded you login details to the email used at checkout. You can use login details to re order you medication.

Chat message email alert

Once you have complete your consultation and payment. The registered prescriber reviewing your order may invite you into a secure chat portal for you to answer questions he or she may have. Feel free to discuss if you have any concerns regarding your medication or condition. You can access this via my account.

When can i place my next order?

Medications from our site have a monthly purchase limit. We have put measures in place to monitor customers repeating their orders. Your safety is extremely important to us and our systems will identify anyone trying to repeat orders out of our guidelines.

What is Involved in the Consultation?

The consultation online asks a series of multiple choice questions to determine whether the prescription medication is right for you. These questions are essential in keeping you safe when prescribing the medication. Along with your height and weight you will be asked questions about your condition. You should read every question thoroughly and answer honestly so we can keep you as safe as possible when prescribing prescription medication.