Peter, thanks so much for all your help. I suppose that waiting several weeks will insure that for those of us who intend to purchase the older r2 driver version would get it and not the r3. Again, I appreciate all the efforts made here to rectify the issue!!

Hi, it is Peter from HiFiMAN. All good follow-up questions this morning and Fang has asked me to reply.

Autoexec- that is the driver you want.

Vegards, have a look at autoexec's pic. Also Jerg has posted excellent images elsewhere in this thread. The bad support is a distinct yellow color.

Matt, plan is to stick with the so-called Rev 2 version. It was never HiFiMAN's intention to create different versions. Really the only significant change was from the first model introduced in January to the redesigned driver that appeared in March.That was done for durability and in the process the new version sounded better! Response to that version of HE-400 has been so good that it wouldn't make sense to keep changing it.

The mod with the yellow plastic support was done to strengthen support for the driver. It was not intended to change the sound but unfortunately it did.

Hope that answers the latest round of questions. By tomorrow, you will start getting responses from HiFiMAN customer service.

Peter

Hey Peter, thanks for getting back to us!

Have you already taken actions to prevent all future sales of yellow plastic versions, or should we wait a while to place our orders?

I am in the UK and it is going to cost me around £80 to send them back, will this money be re-imbursed and if so how?

Also how long is it going to take?

Well all we know at the moment is that shipping IS going to be paid both ways by Hifiman. As for how they're gonna be doing that we won't know until the customer service starts answering our "HE-400 Fang" emails tomorrow.