The two products, the Samsung Contact Center Pro (SCC Pro) and the Samsung Call Management Suite (CMS), are each designed with businesses in mind. Contact center management tools improve customer experience, increase employee productivity and provide managers and executives with the analytics that enable them to lower business costs through resource planning and forecasting.

The SCC Pro, an optimized contact center, is specially designed for enterprises with more demanding requirements typically found in classic inbound and outbound contact centers with multiple call queues, dedicated agents, scripted calls, targets, call-monitoring and supervisors. SCC Pro offers a plethora of call routing options, including skills-based routing, where calls are automatically sent to the agent best placed to resolve the problem. It comes with call recording and enables administrators to log into the system remotely from a smartphone or tablet.

Samsung CMS is a total call management solution that allows users to manage their desktop phones, view real-time and historical call statistics, check status of other extensions and record all external telephone calls. The application gives managers complete visibility of call traffic and call costs for single or multiple sites. In combination with WE VoIP, a smartphone application specifically designed for enterprise mobile users, Samsung CMS users will enjoy the benefits of having all business calls automatically recorded even when they are away from the office, enabling agents to work remotely using their mobile devices. WE VoIP and Samsung CMS make ‘Bring Your Own Device’ simple, allowing employees to make business calls from personal devices and automatically charging them back to the office.

STA offers a true, unified communications portfolio designed for a mobile-first environment. Its offerings help IT departments address the complex demands of mobility through end-to-end solutions that simplify deployment, installation and management.

Visit Samsung’s booth 819 at Enterprise Connect, the leading conference and exhibition for enterprise IP Telephony, Converged Networks and Unified Communications in North America.

Samsung Electronics Co., Ltd. is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, tablets, PCs, cameras, home appliances, printers, LTE systems, medical devices, semiconductors and LED solutions. We employ 286,000 people across 80 countries with annual sales of US$216.7 billion. To discover more, please visit www.samsung.com.

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To be eligible for this offer, you must purchase a qualifying new Samsung product (or products) from a participating Samsung retailer. Offer valid on eligible products purchased between 11/1/14 and 3/31/15 during the promotion dates and requests must be postmarked by 6/29/15. Promotion closes on 3/31/15. Purchases from online auctions are not eligible. Samsung designs promotions for specific products and does not allow product substitutions, deletions or additions regardless of information you learn from other sources. Limit one Rebate per receipt, customer, person, family, household or address. This offer cannot be combined with any other Samsung offer unless specifically stated in writing. This offer is not available to distributors, dealers, resellers, retailers or retailers of these products. This offer is available to all customers with mailing addresses in the US and Puerto Rico. Purchases made in other countries or for delivery to other countries are not eligible. Samsung is not responsible for lost, late, damaged, illegible, inaccurate, misdirected or postage-due submissions, requests or checks. Your rights cannot be assigned or transferred, and this offer is void where taxed, restricted or prohibited by law. Excessive submissions constitute fraud and may result in federal prosecution under the US Mail Fraud Statutes (Title 18, USC 1341 and 1342). Keep copies of all materials submitted: originals become property of Samsung and will not be returned. For those who qualify, Rebate will be mailed in 8-10 weeks from date of submission. Failure to comply with the rules of this promotion will make your submission invalid and could delay or prevent the mailing of your Rebate. Eligible models include RF34H9960S4, RF34H9950S4, NE58H9950WS, NE58H9970WS, NX58H9950WS, DW80H9970US. Samsung reserves the right to cancel this offer at any time or change the terms and conditions without notice.