great service, great at explaining things

ERWIN - Woodland Hills, UT1366 days ago

he took time to explain what he was doing with us.

Erwin - Woodland Hills, UT1375 days ago

Review of Absolute Air

Overall Experience 5 / 5

Quality

Value

Convenience

Great Service

Severin - Woodland Hills, UT1406 days ago

Review of Absolute Air

I expected a receipt that broke down the cost of the service. All that was on the bill was the total of $302.13. The service itself should have been about $140, which means the replacement of the capacitor was $160 which seems excessive, but it would have been nice to have a cost breakdown on the receipt. Thanks, Severin

Overall Experience 5 / 5

Quality

Value

Convenience

Great company

Kimberly - Woodland Hills, UT1764 days ago

Review of Absolute Air

Great technicians who take the time to make sure things are right.

Overall Experience 5 / 5

Quality

Price

Convenience

Diagnose Air Conditional Unit and Repair

Larry - Woodland Hills, UT1769 days ago

Review of Absolute Air

Rob was friendly and capable. Very professional. Competent. Came, did the job, explained and reviewed for us. Well done!

Caleb was very thorough in checking out our system. He kept me informed of his progress and findings as he went along. He was polite, professional and knowledgeable. I would highly recommend Absolute Air.

I have been using Absolute Air for 4 years now. They installed a brand new Lennox A/C and Furnace system for me which has performed exceptionally. It has been extremely cost efficient while keeping our home comfortable all year round. I have used them for regular check-ups of this unit as well as maintenance of our other much older system. Their technicians have always been professional and knowledgeable. Caleb was the most recent technician to visit my home. He was courteous, professional and helpful in all of his interactions and instructions. I would recommend these guys to anyone looking for any of their services or products. Outstanding and 5-Stars all day, every day!!

Since moving to Provo a few years ago, we've tried a handful of HVAC companies, looking for someone we could trust and rely upon. Thanks to the fantastic service Dennis from Absolute Air provided us today, we have found the company we want to stick with!Dennis was respectful, knowledgeable, and professional. He carefully walked me through our options and was never pushy. As a result of our conversation, we'll be able to bring our system up to tip-top shape with Absolute Air doing additional work beyond the routine maintenance checkup.All in all, I'm grateful to have chosen Absolute Air as our preferred HVAC partner!

Caleb was terrific! He finished the spring tune-up on our air conditioning units and was very informative about what adjustments he had done.He was fully masked and sensitive to the COVID-19 issues. I highly recommend Absolute Air and Caleb!

We waited over the weekend without a water heater, which was fine. When Dennis came, he went out of his way for parts and made sure everything that needed to be done was done- and only charged us the minimum service fee. I will definitely use him again. I have been with Absolute Air since we moved here 10 years ago and have never been disappointed.

Caleb with Absolute Air was the best! He was prompt, efficient and kind. He went above and beyond what was expected. He made sure everything was In working order and took the time to show me how to properly care for my heater.

Blake was neat, polite, and knowledgeable. He explained thing thoroughly and only took about 30 minutes. He didn’t try to up sell and he showed me how to take care of the things an owner is safe to handle.Caleb is also great. Techs from this company are thorough and always use shoe protectors.

I Came home to a freezing cold house. Last thing I wanted after a long hard day was to find my furnace not working. I called Absolute and they were at my home in under an hour. Caleb my technician was very professional and courteous. He was very knowledgeable about my furnace. Even though the part had to be ordered, he made sure he was there tonight as soon as I came home and now my house is warm and cozy again! Thank you Caleb

I am extremely impressed by Caleb! WOW! The office contacted me when he was about 15 minutes away (Thank you office girls!) and he was right on time, we couldn't of had more perfect timing. Caleb got into the attic and serviced my HVAC unit and even fixed my thermostat. He did an excellent job and I couldn't be more satisfied with my experience with him.. The cost of all this was BEYOND FAIR! I felt a little bad because the attic is a tight squeeze! I will definitely be using Absolute Air for all of my plumbing, heating and cooling needs in the future! These guys are the best!

Fair quote on a big insulation job, right in line with competitors. Scheduled it for the day after we accepted the bid. Workmen were in and out in under 4 hours. We now have R60 insulation including over the garage. Matt even enlarged the doghouse in the attic so the next crew has easier access to the whole structure. Great crew, great work!

Could not have been more pleased with kori our receptionist, and with Denise our technician, they are prompt, helpful and very professional. Our expansion tank was shooting high pressure water. I called around 3:30pm on New Year’s Eve, Dennise was at our door within two hours ready to work. I will continue to contact them for any future needs. We highly recommend them.

They came in a timely manner with excellent appointment system and reasonable notifications of when the technician would arrive. The technician explained everything thoroughly and fairly and we felt like we were being given an honest, competent assessment. Great work!

Steve from Absolute Air was professional and courteous, explained things well and was not too pushy about any of the services they offer. He did a great job and I felt confident in his knowledge and the care he took with us.

Michael was thorough, knowledgeable, professional, happy, and helpful. Basically perfect! From the day I signed up the communication has been timely and spot on! It’s rare these days to find businesses with such high quality. I signed up to have Absolute service my heating and air from now on. And they do so much more!! Very happy me!!!

Colton came on time. Was quick at cleaning and checking my furnaces. Made some suggestions for future repairs. Explained everything really well and left after cleaning everything up and leaving everything nice and clean.

Absolute air was great to work with. From the first appointment through furnace replacement. Skylar, our technician was great. He was friendly, knew his stuff and worked quickly. He kept me notified and cleaned up after he was finished. Would definitely recommend Skylar and Absolute Air, we are very happy with their work!

During the last two weeks, we have had our furnace inspected and our water heater serviced by Absolute Air technicians. (1) Even though we are on-going customers, we were given the "introductory rate" in both cases. Other companies have a low, low rate to snag new customers, then the steady customers pay a jacked up price to even things out. I appreciate that everyone gets a good deal with this company.(2) No one at absolute air has tried to "up sell" us ever. If you ask, they will tell you any problems they discovered, and tell you how to remedy the problem with several alternatives. I have never felt pressured by any of their technicians, ever.(3) Many companies "save" money by using apprentice technicians. Absolute Air uses apprentices which builds the trade, but they are carefully supervised by journeymen technicians, as they are supposed to be. A master plumber came out to service my water heater.

Easy to schedule an appointment, awesome tracker that lets you know when the tech is on their way. Shay was really friendly and knowledgeable, not pushy and went through a detailed inspection before making a recommendation. He took the time to explain everything and answer all my questions

From the exceptionally thorough and detailed salesman (Ken) who spoke to you with respect, to the installers (Merle and Zane) who treated the installation as it was their own home and were punctual, clean and very detailed, we couldn't have selected a better company to have install our completely brand new system (duct work, AC and furnace) in our remodel. We had 5 bids and Absolute was far and above the best to deal with. Don't look any further.

Absolute Air is amazing. My technician Shay really knew what he was talking about. One of the many great things about our visit was he didn’t pressure me to buy anything that I don’t necessarily need at this point in time. He clearly explained the status of my furnace and went over replacement options if I decide to go that route. I would highly recommend Absolute Air!

We had a great experience with Absolute Air. From the time I made my after hours call when our AC stopped working to the time it was fixed and running again was only like an hour and a half. Our service tech Colten was so friendly and knowledgeable, he answered all our questions and was great explaining everything about the repair. I will definitely call them again the next time I need a AC repair, or heating repair done.

Absolute Air is amazing! They were able to fix our AC within 24 hours of us calling. I appreciated the updates to let us know when the technician was arriving and everyone I interacted with was polite and helpful.

Matt and Scott were great to work with. They installed a new AC and furnace for us and were quick, efficient and friendly. They answered questions we had and even came out a few times to fix some noise that our old ducting was making. We love our new unit and this company was great to work with. I would definitely recommend to others.

Absolute air has been taking care of my furnace and air conditioner for about seven years. They are awesome! Always on time, very polite, very invested in customer service. They always do a good job and explain everything. Reasonable pricing as well

Absolute air was phenomenal to work with. Their communication was clear and on point from the start. I loved the text reminders and ability to reschedule over text. Everyone I spoke to including the technician were very friendly and professional. I would highly recommended Absolute air!

Dennis came out in response to my request for someone who could help solve the great temperature difference between basement and main. He found several issues and resolved them all, and explained each to me. Great work!

The run capacitor on our AC unit went out, Dennis came after hours and quickly diagnosed the issue. Dennis explained everything he was checking and was very knowledgeable, answering any other questions that I had. Our house is no longer 80 degrees!

Our 13 year old AC unit died in the middle of one of the hottest weeks of the summer and we called Absolute Air based solely on the huge amount of positive Google reviews. We are so glad we did! They worked hard to determine the best system for our home and budget, and got everything installed in short order and with the utmost professionalism. They were great to work with and our home is now cool and comfortable again. We highly recommend Absolute Air!

They were wonderful! Personable, detail oriented, friendly. They were not robots.Colten was also personable, friendly, skilled and knew what to do instantly. Yes! If a next time. The text they sent with tech photo, name gave a lot of security.

Our water heater is leaking. They came out to fix it and charged us $400 to fix it. They replaced a part and when I got home to check it they replaced a part that didn't need to be replaced and didn't even touch the leak. I tried calling the office too see if they can come back out and fix it but nobody will answer the phone.Update. The technician called back and came out early the next day. He looked at the leak and fixed it pretty quickly. The office also called back to resolve the issue. They said they will reimburse the money we spent on the earlier repair because it wasn't the issue. Good customer service and they were friendly and helpful.

I highly recommend Absolute Air. I first had them check out my 14 year old system about 2 years ago. Tom W. was exceptional as the technician. Subsequently, I had them replace my whole system. Nothing but high praises for their professionalism. For the 1 year check up, Tom returned. Attention to detail is his method. Bonus -- friendly and will answer all my inquisitive questions.

Our technician was prompt and fantastic with explaining everything. I appreciate the texts I was sent knowing he was on his way and he constantly made sure my questions were answered. I also feel that the company is genuine and honest about everything they communicate. The office staff is also amazing. All around this company has exceeded our expectations. It was also very convient to have them located very close to our residence.

I had a great experience with Absolute Air. Their system was so helpful in letting me know when the technician would arrive and Caleb did an amazing job. He explained everything very well and was very courteous while he was in my home. I would definitely recommend Absolute Air to anyone.

Super impressed with their communication and customer service! Everyone has been so nice and accommodating and you can't beat $49 for a tune up. Ask for Shay, he took the time to properly diagnose my system and educate me on how to care for it.

How often do you have two air-conditioners at two different properties go down on the same day? Well, it just happened to me and so I was definitely needing some help. I checked reviews and came across Absolute Air; they seem to have great reviews and so I reached out to them. It turns out that Colten, one of their repair techs, was already in the business park where one of my units was and was able to put other jobs on hold and come check my unit out. He quickly diagnosed a bad capacitor and recommended that I also get the unit cleaned up and serviced. He was able to do it right then and for a very reasonable price.He then followed me to my second property where, after about 15 minutes of testing, he diagnosed that unit with a bad compressor. He was able to show me exactly how he came to that conclusion and gave me great information on options. Ultimately we discovered that the compressor itself was under warranty still so he quoted me labor costs for getting my system back up and running. Ultimately his information and willingness to help me find the best solution will save me several thousand dollars over installing a new unit when the old one could be repaired under warranty. So, if somebody asks if I would recommend Absolute Air – absolutely!

We had a Champion brand Swamp Cooler installed in the Fall. It came highly recommended from Home Depot. Unfortunately, upon install it did not work properly and we kept having to call the company back to check out the cooler. The first few visits there were clearly a few installation issues that they were able to resolve, but the next few visits it hasn’t been clear why it won’t work like a brand new machine. True to their word, they have kept their warranty on the installation and did not charge us additional fees time and time again. It is now June and it still hasn’t worked since installation and they still haven’t cut us off. We will have one last service today to check it out and if it doesn’t work, may I just recommend that you don’t ever buy a Champion brand cooler! It is not worth the headache or heat exhaustion you will experience! The company and I are both getting tired of the issues but they have been so good to help me through this horrible experience! I have never met a company who has been so gracious with their servicing or more willing to help you get the result you need. So, if you are looking for an honest company that will do a honest job, this is the company to go with. ...And please learn from my mistake and don’t ever get a Swamp Cooler to keep saving money on your utility bill! Just upgrade to AC!!

This company is very customer oriented. Appointment reminders and sending me a text with a photo of the technician prior to the appointment was brilliant. The technician, Shay, was very friendly and professional. Let me know about things that could become an issue down the road, but didn’t over dramatize the situation. He gave me the room to decide what I needed. I highly recommend this company. Honesty seems to be important to them.

We love the service you provide and Shay was amazing. We were late home from another pick up and he waited for 10 mins until we got home. Shay was great at explaining what we needed to do to keep up the efficiency of our system. He also taught us how to replace the filter for our furnace. He also was very kind and added a personal touch to the service he provided. Thank you for always having great service and willingness to come out to West Valley when we need you. We will keep recommending Absolute Air!

Technician was very knowledgeable and helpful. I got all my questions answered. We got the problem fixed the same day and that was great! The technician was very friendly with my child and made him animal balloon, which was very kind. However, I was concerned that the technician took a picture of my child on his personal phone without asking me while he was here.

Technician was very knowledgeable and helpful. I got all my questions answered. We got the problem fixed the same day and that was great! The technician was very friendly with my child and made him animal balloon, which was very kind. However, I was concerned that the technician took a picture of my child on his personal phone without asking me while he was here.

Shay is a very personable individual who took the time to explain what he was doing in the tuneup effort. He was very conscientious about our house and keeping it clean. He was thorough and fast. It was fun to talk with him and to see his passion for ensuring that everything was correctly done - so we would be very comfortable!! I'd recommend Shay anytime to anyone. We loved having him in our house. Thank you Absolute Air for hiring such a stellar HVAC engineer.

We have had the same guy come every year for at least 5 years. I always feel I can trust him, the work he does and the recommendations he makes. They service our a/c and furnace, so they come out twice a year and I like that we can pay a little every month and not have to pay the whole thing at once. When you commit to the payment plan you get a discount when repairs and things are done. I love Absolute Air.

The Pros: The guys were great to work with. They worked quickly but with high quality. They were respectful of both my house and me, and they answered all of my questions. It was a very good experience.The Cons: We were scheduled for a two day install. This was a surprise. We were never told we could be without heat on a cold night. Thankfully, Dusty and George worked a long day so we could have heat that night. (Another Pro!). We were told that the heat ducts would be misted which to us was cleaned. That is not what misting meant. Either I missed it in the sales pitch for it was not explained. This is NOT a deal breaker just something you should know about.I would recommend these guys to friends and family. (Ask for Dusty and George)

Great customer service. Appreciated call indicating arrival time of tech plus text with his picture and short bio. Tech was knowledgeable and explained things very well. Was our first experience with your company and a good one.

Great customer service. Appreciated call indicating arrival time of tech plus text with his picture and short bio. Tech was knowledgeable and explained things very well. Was our first experience with your company and a good one.

We had Shay come by today again for a check up. He is always great and gives us good tips. I feel like he is super trustworthy as we take his suggestions for what we need done. He always answers any questions that we have. Great experience with the company and with Shay!

The technician that came to our house, Jose I, was very respectful, and courteous. He did a very excellent job going through our systems both heating and air conditioning, brought up questions that he had quickly and concisely and came to a resolution with my wife and I that worked for us. We hadn't read any reviews about Absolute Air but we are very grateful we found them and will continue using them

Absolute Air sent out Mr. Colten Sperry. A top notch tech who is knows his stuff. Fixed my furnace and then he came back out a few weeks later and did some PM on the air system, Clean cut, respectful, and honest. My favorite part is no hard sales or expensive upgrades suggested. He gives you the truth and the options and lets you decide. I highly recommend this business and Mr. Sperry's work....Hope this helps

Tom was absolutely thorough and very meticulous in his diagnosis of my furnace repair of which I thought was linked to my last service call. It was not linked to the last service call at all, and did everything in his expertise to resolve the issue. He went totally above and beyond to find a resolve for what was triggering a malfunction. He was also kind, courteous, and very professional. I would have him come back anytime. Also, Tommy, the tech from my last service call, was equally as competent as was this Tom. Thanks, absolute air for your great “caring” team. You have definitely earned my trust and business.

We love the AC & Furnace that Absolute Air installed for us last year! Also our allergies have decreased a lot as well. Just had to get new filters & the ladies in the office are so cheerful, friendly & helpful! KEEP UP THE GREAT WORK Y'ALL!!!

They arrived on time and explained what they were doing and knew what they needed to do and when. Made us feel we really did make the right choice in choosing Absolute Air. Never have seen two men work together better. Would recommend Absolute Air to anyone. Love our heat and air.

Matt Morten’s I was the installer assigned to my home. He and his assistant did an amazing job. He was very knowledgeable and shared his knowledge with me. Absolute Air was a great company to work with. I will be referring anyone who asks to this company. Great job guys!

Colton was great! He answered all of my questions, & thoroughly checked everything (water heater, furnace, water-pressure-reducing valve, etc.). He even helped me know what to say to the gas company. He was fast & efficient, as well as kind & respectful. I’m very grateful for his help!

Shay was awesome. Our furnace was having some issues and he was able to diagnose it quickly and get the repairs done immediately. Very knowledgeable and I appreciate he took the time to explain everything to me in detail. Excellent.

Honest and reliable. Very knowledgeable about the heating installation process and what kinds of systems are the best for each individual situation. Qualified, friendly technicians who deliver a great product. I have used Absolute Air for 8 years and I will use them again as my Heating and Air specialists!

Tech was happy and willing to answer all my questions even somewhat unrelated. Was able to diagnose quickly with confidence. The business gave me clear info on initial fees and constant updates on arrival of tech. I was able to track the tech as they drove to my house. Very transparent in all their business dealings with me.

I really appreciate that Absolute contacted us prior to the tech arriving. They included his name and a photograph of the tech, which is the first time I've received that sort of information, which I thought was fantastic. Tommy was very professional, courteous and timely. He took the time to thoroughly explain everything, including all of our options and was not pushing any solution.

Shay did a wonderful job! We had an appointment set. Technician came on time, and we even received a notification with his details that he is on the way. This makes you feel comfortable and safe. Tuned up went beyond my expectation, and in a professional way. I got all my questions answered and even was given excellent suggestions and recommendations. I am so happy dealing with Absolute Air!

Porter W with Absolute Air came to my home to provide a furnace inspection & tuneup I scheduled the same day at Home Depot. The cost of the inspection & tuneup was $69. Porter went well above and beyond the call of duty in helping me! Porter spent over 2 hours (on a Saturday night an hour away from his home) going through every nook and cranny of my furnace to help me trouble shoot some furnace problems I was having and provided multiple options for me to consider to help me remedy my problems and save money. He even sat down with me to help me put some DIY items into my Home Depot mobile shopping cart so that I could take care of some things on my own. He was incredible thorough in explaining everything I needed to address with my furnace and how best to address it. I was so relieved to have had his expert help and grateful for his willingness to go the extra mile to serve me and my family. What an incredible person and company! Thank you Porter and Absolute Air!!