Shop With Confidence

You'll pay nothing if unauthorized charges are made to your credit card as a result of shopping at Novo Home Furnishings. All information is encrypted and transmitted without risk using a Secure Sockets Layer (SSL) protocol.

In-Home Delivery:Currently we only offer this service to areas of California, New York, New Jersey, Washington D.C., Baltimore, Philadelphia, Las Vegas, and Houston (Please see map below). Items will be In-Home Delivered. Assembly service is also available when choosing for a delivery method at checkout for an additional fee. Our delivery team will email, call or text you in 2-5 business days to schedule the In-Home Delivery. A 5 hour time window will be provided that best works for you and a 30 minute courtesy call prior arrival. The area must be free and clear for the drivers to bring in the furniture items. Old furniture must be removed as we do not cart it away or move it. Drivers can carry your items up to the 2nd floor. For each additional floor, starting from the 3rd floor, there will be a Floor Delivery Fee. Estimated arrival is 1-3 weeks, depending on distance and your availability. Click here to learn more. An adult must be preset to receive order with a valid ID.

Curbside Delivery:For all other large or heavy items that are delivered outside of our area, we offer Curbside Delivery. Once an order has been placed it usually takes 2-3 weeks to be delivered. Your local delivery agent will contact you to arrange a date and an approx. five-hour window for delivery. Signature is required upon delivery by an adult 18 years of age or older. Delivery personnel will unload the items and place it on the curb outside your home or main office of your apartment. Once it’s been dropped off, it’s yours! You may want to ask a family member or friend for an extra hand to move it. Click here to learn more. An adult must be preset to receive order with a valid ID.

Small Parcel Items: smaller items that can shipped via FedEx, UPS or USPS will arrive to your mailbox or doorstep usually between 1- 3 weeks. A Tracking number will be provided. Large or heavy items will be either In-Home Delivered or Curbside Delivered depending on the delivery service available to your destination. Estimated arrival is 1-3 weeks.Made-to-order items may take longer. Click here to learn more.

Out-Of-State Shipping: If you live outside of our In-Home Delivery area and would like to request a shipping quote, you may do so by emailing us at info@novohomefurnishings.com. Please include your name, shipping address and item SKU number or name. We'll reply within 24-48 hours. Click here to learn more.

Returns/Refund

Returns will only be accepted if the product is in its unused/new condition or if it has a manufacturer defect or if it arrived damaged. Products that have damages caused by the customer includes: scratches, assembly marks, water marks, or any other damage will not be eligible for a return.

Novo Home Furnishings & Decor will refund your item if for any reason you are not satisfied. All returns are allowed within (30) days from the order date. 20% restocking fee plus home pickup fee will be applied for any returned items. Items must be unopened, good, resalable condition, and in the original factory packaging the same way it was received. 35% restocking fee plus home pickup fee will be applied for any opened returned items but without the original factory packaging. Novo Home Furnishings & Decor reserves the right to refuse returns of items that are not in the condition it was received: Damage or misuse of customer. Novo Home Furnishings & Decor will schedule a pickup date with an estimated time window of 8 hours (1pm - 9pm) for the items you would like to return. We will pickup at the next available opportunity. Refund amount are made electronically back to the same payment method used to make the purchase. Refund process take usually 5-15 business days to complete.

*Mattresses and sofas are strictly non-returnable and non-refundable. We understand the importance about sanitary and health issues therefore, we do not restock any used mattresses and sofas back into our warehouse.

-OR-

Returns will only be accepted if the product is in its unused/new condition or if it has a manufacturer defect or if it arrived damaged. Products that have damages caused by the customer includes: scratches, assembly marks, water marks, or any other damage will not be eligible for a return.

Novo Home Furnishings & Decor will refund your item if for any reason you are not satisfied. All returns are allowed within (30) days from the order date. 20% restocking fee plus home pickup fee will be applied for any returned items. Items must be unopened, good, resalable condition, and in the original factory packaging the same way it was received. 35% restocking fee plus home pickup fee will be applied for any opened returned items but without the original factory packaging. Novo Home Furnishings & Decor reserves the right to refuse returns of items that are not in the condition it was received: Damage or misuse of customer. Novo Home Furnishings & Decor will schedule a pickup date with an estimated time window of 8 hours (1pm - 9pm) for the items you would like to return. We will pickup at the next available opportunity. Refund amount are made electronically back to the same payment method used to make the purchase. Refund process take usually 5-15 business days to complete.

*Mattresses and sofas are strictly non-returnable and non-refundable. We understand the importance about sanitary and health issues therefore, we do not restock any used mattresses and sofas back into our warehouse.