UltraHosting Introduction

UltraHosting is a North American hosting business that has been involved in the IT business since 1983. It is a specialist in VPS hosting and has over 25 years worth of experience in the industry.

The company appears to be part of a group of organizations which include momentum.com, a think tank, and OnX IT services company.

UltraHosting Hosting Plans

UltraHosting only off VPS hosting service, but they have a huge range of both Linux and Windows hosting plans available and provide customers with a wide range of operating systems.

There are six VPS hosting plans for Linux operating systems. Each comes with a dedicated IP address and no initial setup fee.

The L-5 plan is the cheapest plan available and provides 256 MB memory, 5 GB disk space and 200 GB bandwidth per month. After the L-5 plan comes the L-10, L-20, L-30, L-40, and L-50 plans. These scale up the available services and provide up to 2048 MB memory, 50 GB disk space and 1500 GB bandwidth per month. Customers also have the option to purchase additional bandwidth and IP addresses.

There is also an affiliate programme available to customers who want to make money for successfully referring paying customers.

UltraHosting Uptime/Downtime

UltraHosting does not publish any figures about its uptime in the past. However, it does provide an SLA with a 100% uptime guarantee, outside of any scheduled server maintenance. If the company break the 100% guarantee customers are rewarded a percentage of their monthly fees. This starts at 10% (for between 99% and 100% uptime) and scales up to 100% should uptime drop below 95% in any given month.

UltraHosting actually owns its own datacenters rather than renting space from another provider. The datacenters are manned and monitored 24 hours a day and utilise redundant power systems to maintain uptime.

There are four different server management plans available for customers who want that extra level of technical help with their server.

UltraHosting Support

UltraHosting boasts an extensive support team. Customers can log support tickets through an online support suite, and they can also refer to a knowledge base, news pages, a blog, a troubleshooting program and a range of downloadable manuals and software.

There is a telephone line and a live chat facility, although these don’t appear to be available at all times. UltraHosting also have a Twitter feed and a Facebook page, but these appear to be fairly inactive.

UltraHosting in the News

UltraHosting have been in the IT industry for a long time, however, there have been no noteworthy stories or scandals about the company.

UltraHosting Control Panel

UltraHosting offer a choice of control panels for Linux hosting customers. Users can choose cPanel or Plesk for site administration purposes. Windows hosting customers are offered Plesk.

UltraHosting Extras

UltraHosting does not offer the usual range of advertising credits that come with most shared hosting plans. As it is a VPS hosting company, this is perhaps to be expected. UltraHosting does take pride in its green credentials; its has partnered with CarbonFund.org to help offset its carbon footprint.

UltraHosting Money Back Guarantee / Cancellation Policy

UltraHosting does not have a money-back guarantee, however, it does offer a 110% no-nonsense price guarantee. This guarantee provides customers with a refund worth 110% if the customer can find a better price for the same service within 30 days of signing up.

UltraHosting Summary

The team behind UltraHosting has been around for a long time. This will inspire confidence in customers, despite the fact that their support provision didn’t match up to some cheaper hosts.

Larger organisations who are looking for a VPS hosting plan would do well to consider the options available through UltraHosting. A wide variety of hosting options and a solid grounding in the hosting industry make UltraHosting a very competitive option.

Ultrahosting Reviews by Our Community

Overall Rating from 3 Reviews by Ultrahosting Customers

Support

Quality

Features

Value

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Most Helpful Reviews

kim reyesimkim.uiwap.com

Feb 06, 2012

ultra hosting is first at quality, and at UltraHost you get a 99.9% uptime guarantee on service and 24/7 tech support. UltraHost ‘s reliability is guaranteed

Beware of UltraHosting.com: say goodbye to your money! I am a Forex trader. I wanted to have my MT4 (MetaTrader 4) platform installed on a VPS (virtual private server) so that the platform and software would run 24 hours a day.

An online search turned up the UltraHosting.com advertising offering VPS services, one in particular designed for the MT4 platforms. My service was started on July 11, 2011. They offer monthly service, but if you purchase three months in advance you get a slight discount.

Their advertising suggests, as did my initial phone calls to their sales department that you can install any MT4. I paid the $63.62 for three months service. They tell you that each weekend they will reboot the server.

No problem. For five days of service I didn’t notice any problem. After the first weekend reboot, on Monday I noticed the platform was not up and running.

When I went to open the MT4 platform it opened for about 3 seconds and shut off. This happened again about 10 times. Finally, it appeared that the platform is open, up and running.

When I checked back later it was off again. Mind you, I have been successfully running this platform on my desktop for over a year. I began calling the tech department daily.

To make a long story short, this happened over and over and over for the next week. They could not find the problem, nor could they duplicate the problem. After a total of 10 days of service, five of which the platform shut down constantly, I told them forget it, this is not working, I want my money back.

At this time they pointed out that occasionally "not all MT4 platforms are compatible with their VPS"… really?…now you tell me? And then I was told by UltraHosting Billing that their policy is Not to refund prepayment.

So, Beware of Ultrahosting.com! If you prepay for any amount of service and then find that your MT4 platform does not work properly, They will not refund you one penny! You have no way of knowing if your MT4 platform is compatible until after you pay for the service and then install it and attempt to run it.

That is a ridiculous and unfair policy. The customer service I received was the most rude and obnoxious customer service I think I’ve ever received anywhere. And they will be keeping your money! Ultrahosting.com………Runnnnnnnn!

I signed up for their Forex VPS. It said the account will be set up within 48 hours. However, now almost a week has passed, and the account has not been set up.

I filled out the contact form on their website, but got an error message. Surprisingly, I got an automatic email confirming the support ticket submission, but got no reply. Overall, I get the impression they are out of business, but still have their website partially running. If they still are in business, probably it’s not for long.

About Claire Broadley

Claire has been creating websites for over 20 years and has been using WordPress for over ten. She is an expert in web hosting, design, HTML, and more. She lives with her husband and son in the United Kingdom.

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