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Nearly 99% Of UI Customers Now Have Power-03.09.2018

03.09.2018 - Nearly 99% of UI Customers Now Have Power

ORANGE, Connecticut — March 9, 2018 (3:30 p.m. EST) — Two days into the recovery from Wednesday’s nor’easter, just 1.4 percent of UI customers remained without electric service, United Illuminating said.

United Illuminating, a subsidiary of AVANGRID, Inc. (NYSE: AGR), said it would continue to work day and night until every customer is restored. As of 3 p.m., about 4,816 customers remained without service, out of a total of more than 30,000 customers who were affected by the winter storm that struck Wednesday.

“We’re proud of the tireless work by our restoration teams to bring back service to so many customers, but we realize there are still those who have been without power for nearly two days,” said Tony Marone, UI’s president and CEO. “We understand how disruptive this is to people’s lives, and we won’t stop working until everyone’s lights are back on.”

Hard work lies ahead, according to the company. Approximately 70 percent of the trouble spots that still have to be addressed are single-customer outages. Restoration teams will have to visit most of those sites and physically repair the downed trees and wires, broken poles and other damage. The company on Friday reiterated its previous warning that some customer outages could last several days.

In order to ensure that all outages are addressed, company officials urged customers who have not yet reported their outages to do so by calling 800-722-5584. Restoration teams can only reconnect service if the property’s electrical system is intact. Any damage on the property owner’s side must first be repaired by a licensed electrician. To learn more, visit Outage Central at uinet.com and select “What’s Ours and What’s Yours.”

Customers should stay away from downed wires and anything that may be in contact with them. Report them to 800-722-5584.

Enrolling in My Account allows you to pay your UI bill at no charge using a checking or savings account. Credit or debit cards cannot be used to make payments from within My Account.

To enroll in My Account, you will need the following information from your bill:

Account Number

Customer Name Key

Billing Address (where the bill is mailed to)

If you are a new UI customer, you cannot enroll until you receive your first bill. If you do not have a bill with your account number, send us an email via the Submit a Question, or contact us .

When entering your Customer Name Key, enter the information in capital letters, exactly as it appears on your bill. When entering your account number, do not include dashes or spaces.

If you get a message stating your account is already registered, contact us. Many customers have registered in the past to access UI's Bill Analyzer, and have forgotten their user id.

Once enrolled, you can add additional UI accounts to your profile.

Once you have enrolled and activated the E-bill option, you can add bank information and make online payments to any UI account in your profile immediately. Only payments from checking and savings accounts are possible through My Account. You cannot make payments using credit or debit cards through My Account.

If you choose to pay your bill online, you will stop receiving bills in the mail. Instead, you will receive an email notifying you when your bill is ready. You can still view and print your current and past bills from My Account.

Once you activate eBill for a UI account in your profile, you can add bank information and schedule recurring payments against any bank account in your My Account profile. See How do I add or change bank account information? for more information and instructions on adding bank information. Payment via credit or debit card is not available using My Account.

To add a UI Account to your My Account profile, see How do I add a UI account to my profile?

There are no fees to set up or make recurring payments.

When eBill is active, you will no longer receive bills by mail for that account. My Account will send you an email each month informing you that your bill is ready for viewing online.

When you set up recurring payments, payments for future bills will be created automatically. To pay your current bill, you must schedule a payment separately. See Can I pay my bill without any payment fees? for instructions. You will not receive notifications when payments are created for a particular bill.

To set up recurring payments:

Login to My Account

If you have multiple UI accounts, select any account to display

Click the ‘Billing’ tab

Click the ‘Payment’ Tab within the ‘Billing’ tab

Click 'Add Recurring Payment'

Select the UI and bank accounts to use for making payments

Select payment options

Click the Submit button

Payments can be scheduled up to and including the due date on your bill. Payments will be processed after business hours on the payment date, and appear on your account the following business day.