Merge accounts

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I had requested that my accounts be merged last week and I be placed in the correspondent list. I received my first correspondent but wanted to know if they had added me to the additional correspondent list for 3 as well. My accounts have not merged yet either could that request be checked on as well my sponser number is 08209892. Thanks!!!!

This reply was created from a merged topic originally titled Merge accounts.

I had requested that my accounts be merged last week and I be placed in the correspondent list. I received my first correspondent but wanted to know if they had added me to the additional correspondent list for 3 as well. My accounts have not merged yet either could that request be checked on as well my sponser number is 08209892. Thanks!!!!

Hi Ericka, I do apologize for the delay in getting your accounts merged. This typically does take a few business days to complete and will vary just a little depending on how many other accounts are in queue to be merged. Please know I show this is in process and should be done shortly. In addition, I do show your requests for additional correspondents are on the wait list and will be filled as soon as possible! :)

Thank you so much for your patience! Please let us know if we can assist you in any other way!

I called in 3 or 4 weeks ago and spent a long time on the phone and was given a callback assuring my accounts would be merged; however, I just logged in to learn that these accounts have not been linked. What's more confusing is that when I login with my credentials, it only shows my wife's information. I do not see an email to write you, so I guess I will write all my personal info on here. I hope this will expedite merging my accounts. I am trying to get everything set up so that I can do auto-bankdraft per the request of a letter from Richard Van Eaton. Thank you - David Taylor...

David, I have removed your personal information for your security and privacy. I apologize for the delay in merging your accounts. I see that when you called in May, we created a case so that our accounting department could combine these accounts. Regrettably, they are still working on this request which can take several weeks to complete. I will make a note to notify you via email as soon as your accounts have been officially combined so that you can go setup the auto-draft. Thank you for your patience!