Can't Restore Text Messages

I installed the desktop software and backed up my contacts and text messages to my Droid 1. When I went to look at my phone's text messages again, they were all DELETED! I'm incredibly annoyed and now it seems the restore isn't working. I clicked on Restore under "Backup and Restore" and I get this screen (attached). There is nothing to click on and no folders are showing up. When I manually locate my SMS backup folder, it still doesn't do anything or populate that screen. How can I get my text messages back? I'm quite close to deleting this software once my text messages are restored. This should not happend just for backing up my phone!

And before you ask, I read the previous post about restoring texts and I have the 1.6.4 beta version of the software and the 1.3 version of the app on my phone. I only downloaded this software last night. And my phone does connect to the software on my computer, it shows up with all my other data on the phone... just NO TEXT MESSAGES!

1. In the second paragraph, you mentioned that you downloaded Mobisynapse and connected it to the PC. You mentioned that you saw all the data in Mobisynapse but not text messages. If so, in the first post you mentioned that you manually locate SMS backup folder. If you connected the PC with your Android phone, and there was no SMS message, how could you make SMS backup?

2. In Mobisynapse, during the backup, there is NO deletion in the backup logic. Are you using any other backup app or software?

3. By default, all the backup/restore data will be placed in the folders configured under "Preferences". Click Mobisynapse icon, click "Preferences", please check those default folders that are to hold the backup/sync data. In the screenshot you uploaded, the restore screen is empty, which is due to that there is no backup file located in the folders configured under "Preferences". It could be backup failure during the backup or the backup was misplaced manually somewhere else.

4. If you use Mobisynapse to backup, if there is an error, you should see the error message. Did you see any error message during the backup? Did you manually delete the SMS messages after backup?

If you could provide exact steps you did, so we can help you to get this isolated issue resolved for you.

1. When I connected my phone prior to the backup, it did register all of my text messages. After I backed up, disconnected the phone, and saw that my texts were deleted, I reconnected the phone and the Mobisynpase program showed no text messages on the main status streen.

2. I have no other SMS backup software.

3. The backup is located in the folder under Preferences. I have attached a screen shot of the contents of the SMS folder in the backup. It is a .xml file that appears to have my data in it.

4. I do not recall any error message during the backup and I did not manually delete anything.

Attachments

Unforttunately, we couldn't reproduce the deletion of sms you reported. There is the only instance of such we have heard so far. There is no deletion in the Mobisynapse program coding to delete any backup data though. It is simply to copy the data out of the device to the PC. It is probably related with something else.

From what you described, it looks like that there was an error during the backup. Based upon the screen shot you uploaded, it didn't seem that there is valid backup file. It is highly that ther was an error during the backup. Even so, it wouldn't deleted any backup data at all.

Could you please check to see if any sms data in the sms file listed in the backup folder? Just use "Notepad" to open it and see if it contains all the sms data.

Also, did you backup the sms from one device and try to restore it in different device?

We are going to still look into this a little further, and see if we can find anything and help you to get it resolved.

I checked the file and it has the last few text messages in it when I open it up in an XML editor on my computer. I have the file but I can't attach a .xml file to this post, but I saved it as a text file. It appears to contain all the information for my texts when I open it in Notepad, at least back to December 2010.

As for me, I used Android data Recovery, it is capable of recovering messages, contacts, photos and video from an Android phone or tablet. Due to the ease-to-use interface, it's ideal for everyone, like single users or professionals, even concerned parents who want to protect their kids from negative information. Scan, preview and recover. Simple clicks bring you what you want, this is be your best choice if you need to restore your lost message.

As for me, I used Android data Recovery to recover text messages from Android, it is capable of recovering messages, contacts, photos and video from an Android phone or tablet. Due to the ease-to-use interface, it's ideal for everyone, like single users or professionals, even concerned parents who want to protect their kids from negative information. Scan, preview and recover. Simple clicks bring you what you want, this is be your best choice if you need to restore your lost message.

So you can not worry about losing text messages from Android phones from now on.

Many of android users usually lost /deleted data.If you are worry about lost data from android phone .Here,I want to recommend Coolmuster Samsung Recovery software to you.From google,you can find this is good android recovery tool.

Recovering deleted text messages from a Samsung phone can be started by installing and running Samsung Data Recovery on your computer. You can follow the instruction on computer or you can follow the guide here.

I am sorry to hear that, but you can try to restore from backup and restore apps, right? I ever suffered from the same problem, and I just got back some of the lost sms from my android phone, finally, a friend told me I could try to use Android data recovery software— Vibosoft DR. Mobile for Android to recover lost text messages, I did it!

Please don't worry. There are still a few ways to restore the deleted text messages even without the backup. The message is still there if there was no new file being stored on that storage. They just being hidden from seeing when deleted. Here is the solution: recover deleted sms on android.

I used this recovery app for a couple of times and works nicely on data recovery.

Messages play a very important role in people's daily life who uses Android phones. It can help people easily communicate with each other, deliver vital information, store long and large amount of messages for a long time. But if due to certain reasons as virus attack, hardware or software failure etc the saved important messages can get lost/deleted, which could be a very disastrous situation for an Android user. There’s quite a degree of luck that you can retrieve deleted text messages from Android with the help of some Android sms recovery tool.

Thanks for sharing, why won't recover messages from Android phone ,unless the deleted messages was covered by new data,otherwise ,we still can recover them from android phone ,try Android Data Rescuer, it could recover lost text messages on your Andorid phone,