Quejas

We aim to provide all our customers with a high level of service. However, if for any reason you are not satisfied with the service that you have received please contact us so that we can investigate and respond to your complaint.

If you are not happy with the response you receive and wish to
make an escalated complaint, please follow our complaints procedure
as detailed below. We give our commitment that your concerns will
be fully investigated.

How do I make a formal complaint?

If you wish to make a formal complaint, please ensure that you
include details of any previous complaint, and reasons for your
dissatisfaction. You should receive a final response within 10
working days.

All formal complaints should be made in writing and include the
following information:

Your name and contact details and other information if
appropriate

The details of the initial complaint

A clear description of your concern or complaint

What steps you would like us to take to resolve the issue

Please write "Complaint" clearly on the top of your letter or
in the subject line of your email.