Choose the relevant request type from the list of forms displayed under 'Select the reason for contacting Support'

If you have a licensing problem please use 'I have a licensing issue' form so we can assign your ticket to our licensing team.

Depending on your maintenance agreement status, if you need help with our products please use 'I need product support (maintenance customers)'. Please ensure you are logged in with your corporate email address where the maintenance agreement is attached, so we can assist you as soon as possible.

To report a bug with our software please use 'I want to report a product bug'.

We will attempt to reproduce the issue based on the information and reproduction steps you provide us, and if we are successful, we will log a bug report and get back to you with the tracking bug ID available in our Bug Tracker.

If you'd like to send us product suggestions please use 'I want to request a new product feature'

We will log your feature request with the relevant engineering team who will review and prioritise the enhancement.

Checking the status of existing support tickets

To see your existing support tickets, click on 'My Support' from the menu bar andthen click on ‘My Requests’. You will have access to all the support tickets you have raised and will be able to check their current status and conversation details.