Matthew Sanchez worked in AFD's Alarm Room, meaning he answered calls that had to do with medical emergencies. One of the requirements to do that is an emergency medical dispatcher license.

The designation comes from the state's Emergency Medical Services Commission. The New Mexico Department of Health is now investigating what exactly happened during the call.

Kenny Vigil, a spokesman for the Health Department, said this is somewhat uncharted territory.

“I don’t know that we’ve ever dealt specifically with anything of a dispatcher hanging up on a caller,” Vigil said in an interview Thursday.

In the meantime, Sanchez cannot work for or apply to another fire department taking medical 911 calls in the state until the investigation is finished. Vigil said that could take weeks.

“Mr. Sanchez will be interviewed and we’ll be working collaboratively with the Albuquerque Fire Department as well,” Vigil said.

When the investigation is complete, the Health Department will take its findings to the State EMS Licensing Commission. The commission will then hear Sanchez's side of the story before deciding what action it will take.

Those different actions, Vigil said, are reinstate his license, suspend it for a certain amount of time or revoke it completely.

Sanchez, a 10-year veteran of the Fire Department, was removed from the Dispatch Center and placed on administrative assignment before resigning this week.

Fire Chief David Downey called Sanchez's actions unforgivable.

Jaydon Chavez-Silver, 17, was shot and killed in June, prompting a friend of his, Esperanza Quintero, to make the call.

"Good job, just stay with me, OK? OK? There you go, good job Jaydon," Quintero said during the call to 911.

"Is he breathing?" Sanchez asked.

"He's barely breathing," she replied. "How many times do I have to (expletive) tell you?"

"OK, you know what ma'am? You could deal with it yourself. I'm not going to deal with this, OK?" Sanchez said.

"No, my (inaudible) is dying," Quintero said.

Sanchez hung up the phone. Officials said units were dispatched prior to the disconnect.

"I'm sorry. I'm sorry that I gave you attitude or I got upset with you," Quintero said in an interview this week, adding she does not think that excuses Sanchez's reaction.