THE ARTIFICIALLY INTELLIGENT RETAIL INDUSTRY

THE ARTIFICIALLY INTELLIGENT RETAIL INDUSTRY

Overview

The amazing achievements within the context of the Fourth Industrial Revolution over the past few years have made artificial intelligence and other relevant technologies a basic transformative force of our world.

The retail sector is at the forefront of this process, adopting more and more innovative solutions from the fields of AI, robotics and big data analytics, thus improving the retail process. Governments and business however need a coherent strategy in order to tap into this transformation for the benefit of the society.

On the other hand, concerns and risks are inevitably emerging with regards to employment, customer’s experience, data collection and existing business models.

▪ To what extent has AI application taken over retail functions?

▪ Will AI in the retail industry offer new opportunities in the employment section?▪ Shall we expect a boost in competitiveness through the 4th Industrial Revolution?

▪ Will there be winners and losers in this rapidly developing environment?

Speakers

John Andrews

Consultant editor, The Economist

John Andrews

Consultant editor, The Economist

John Andrews was born in Birmingham, England.

Education
King Edward’s School, Birmingham, Pembroke College, Cambridge University (BA and MA in classical and modern Arabic), Postgraduate Certificate in Education, University of London (Institute of Education)

Career
Until moving back to London in November 2006, John Andrews was The Economist’s most experienced foreign correspondent.
In a 24-year career that included positions in London as industry editor and Asia editor, his foreign postings have ranged from Singapore and Hong Kong to Brussels, Washington DC, Paris and finally Los Angeles. Before joining The Economist, Andrews spent six years with the Guardian and led the paper’s coverage of OPEC during its 1979–82 heyday. He came to the Guardian after living for seven years in the Arab world, first as an academic in Libya and Lebanon and then as a journalist. Working for NBC News he covered the Middle East peace–shuttle of Henry Kissinger and the first year of the Lebanese civil war. As a resident of the region and subsequently as a visitor, he interviewed personalities such as Muammar Gadhafy, Yasser Arafat and Ezer Weitzman.

Publications
John Andrews has written two books on Asia, co-authored a book on Europe and contributed chapters to other books, including the Encyclopaedia Britannica. A recent book was The Economist Book of Isms. His new book, The World in Conflict, examines war and conflict around the world. His special reports in The Economist, have covered subjects as diverse as civil aerospace, the European Union and the world of sport.

Anna-Michelle Asimakopoulou

She studied economics at Bryn Mawr College (BA degree) in the USA, in the state of Pennsylvania, and Law, with a specialization in International Legal Relations, at Cornell University (J.D. degree) in New York State. She also studied at the London School of Economics in the U.K., at the Law School of the University of Madrid in Spain, and at the Institut d 'Etudes Françaises d' Avignon in France.

Professional activities

Anna-Michelle Asimakopoulou worked for several years as a lawyer in New York, specializing in financial transactions and international banking law. She is still a member of the New York Bar Association.

In the early 1990’s, she returned to Greece and became the director of the EGNATIA EPIRUS Foundation, a non-profit organization established in the city of Ioannina, whose goal is to promote the integrated development of the region of Epirus through innovative activities compatible with the environment and the cultural heritage of the region. Since 1997, she has also worked as an evaluator and reviewer of projects funded by the European Commission and as a consultant in the private sector in Brussels and Luxembourg.

Political and parliamentary activities

She was elected a member of the Municipal Council of the City of Ioannina, where she served from 2007 to 2012, and was appointed Municipal Spokesperson of the Municipal Council of the City of Ioannina. She was also vice-president of the Municipal Regional Theatre of Ioannina from 2007 to 2009, and deputy mayor of Ioannina, responsible for European Programmes from 2010 to 2012.

In the national elections of June 2012, she ran for parliament with the New Democracy party and was elected MP in the electoral district of the Prefecture of Ioannina, the first woman MP ever to be elected in this district. She was appointed Spokesperson of the New Democracy party in 2013 by Antonis Samaras, prime minister and president of the New Democracy party, and she also served as head of the Political Ideology Committee at the 9th Congress of New Democracy.

In the national elections of January 2015 and September 2015 respectively, she was elected MP in the 2nd (B) electoral district of Athens. She served as head of the Fiscal Policy Sector for New Democracy in 2015, head of the Development and Competition Sector for New Democracy in 2016, and has been head of the Digital Policy, Telecommunications & Media sector since November 2016.

Michail Bletsas

Research scientist, director of computing, MIT Media Lab

Michail Bletsas

Research scientist, director of computing, MIT Media Lab

Michail Bletsas is a research scientist and the director of computing at MIT's Media Lab where he has been working since 1996. He is responsible for all the infrastructure that the lab uses to produce, store, transport and consume its bits. He was a member of the core technical and design team for the “One Laptop Per Child” initiative which created OLPC's pioneering, award-winning "XO" laptop. His current research interests include network security, wireless networks, automating fake news detection and building efficient high performance machine learning computing infrastructures.

Over the years, he has advised governments around technology policy issues and provided expert opinion in technical matters to top-level officials. He has co-founded two companies, has been a director and consulted for many others in a variety of capacities. He has implemented broadband access networks using cutting-edge technologies including one of the earliest ADSL testbeds and various wireless technologies. Mr Bletsas has been a frequent keynote speaker in international conferences and has been engaged in many civic activities.

George Caridakis

Assistant professor, Intelligent Interaction research group head, University of the Aegean

George Caridakis

Assistant professor, Intelligent Interaction research group head, University of the Aegean

George Caridakis is coordinating the intelligent interaction research group and serves as a faculty member of the department of cultural technology & communication, University of the Aegean. He is also affiliated with the Athena Research & Innovation Information Technologies Center and the Intelligent Systems, Content and Interaction Laboratory, National Technical University of Athens and has also served as an adjunct lecturer at the department of computer science and biomedical informatics, University of Thessaly.

His teaching experience includes courses offered in undergraduate and postgraduate levels in different institutions and supervision of PhD, MSc and undergraduate theses. He has served in boards and committees and as a reviewer in numerous international scientific journals, conferences and workshops and is a member of the Association for the Advancement of Affective Computing and the board of the Greek ACM SIGCHI.

His research on various aspects of intelligent human-computer interaction and cultural informatics has been published in more than 25 journal articles and book chapters and more than 40 papers in conferences and workshops and has been well recognised by the scientific community by being cited more than 1000 times with an h-index of 20. He has served as an evaluator in many funding and grants frameworks and participated in more than 20 European and national funded R&D projects.

Anna Diamantopoulou

President, "DIKTIO" network for reform in Greece and Europe, former European commissioner and former minister of development, Greece

Anna Diamantopoulou

President, "DIKTIO" network for reform in Greece and Europe, former European commissioner and former minister of development, Greece

President of DIKTIO- Network for Reforms in Greece and Europe, an Athens-based think tank. A civil engineer by training with graduate studies in regional development. Member of the Greek Parliament for 11 years & European Commissioner for Employment, Social Affairs and Equal Opportunities (1999-2004).

Minister of education, lifelong learning and religious affairs (2009-12), and minister of development, competitiveness and shipping (March-May 2012).
Fisher Family fellow (2012) of the Harvard Kennedy School lecturing on European Affairs, and Distinguished Scholar at Singapore’s Lee Kuan School of Public Policy (2015). Richard von Weizsäcker fellow at the Robert Bosch Academy (2016-18). Study visit at Republic of Korea, Presidential Fourth Industrial Revolution Committee, Korea Institute of Science and Technology, Korea University et al (2018).

Georgios Doukidis

Professor, Athens University of Economics and Business

Georgios Doukidis

Professor, Athens University of Economics and Business

Georgios I. Doukidis is professor in the department of management science and technology at the Athens University of Economics and Business (AUEB). He holds an MSc in operational research and PhD in artificial intelligence/ simulation from the London School of Economics (LSE) where he taught for nine years. He has also taught in various European business schools and was visiting professor at Brunel University.

At AUEB he is the director of ELTRUN -one of the largest eBusiness Research Center of all European Business Schools- that has participated successfully in more than 40 international R&D projects with leading Universities and international companies. The research output excellence of ELTRUN has been recognized by various international awards: the European Microsoft Retail Application Development (RAD) award 2002, the European Case Study Award 2099 in "Knowledge, Information and Communication Systems Management" category and the European ECR award in "Retail Innovation with Business Analytics" in 2015.

He is academic adviser of IELKA (Institute of Retail Consumer Goods), board member of the retail association ECR-Hellas, member of the employment committee of AMCHAM and also served as vice-presidents of GRECA (the Greek eCommerce Association). In the last 30 years he has acted as consultant or board member in more than 50 large local or international organizations in areas such as business development, innovation and re-engineering, e-business and business analytics.

Luc Hendrickx

Director of enterprise policy and external relations, SMEunited

Luc Hendrickx

Director of enterprise policy and external relations, SMEunited

Luc Hendrickx is since 2000 director of enterprise policy and external relations at SMEunited (formerly UEAPME), the European employer's organisation representing the interests of crafts and SMEs at EU level. Across the whole of Europe, SMEunited represents through its 67 member organisations over 12 million enterprises with nearly 55 million employees.

In this function he is responsible for SME policy, better regulation, legal affairs, internal market issues, accounting, retail, tourism, digitalisation, CSR, trade, external relations and standardisation. He has been and still is a member of different European Commission’s expert/stakeholder groups. He is member of the board or EURid.

From 1997 until 2000 he was member of cabinet of the Flemish minister of environment and employment. In 1989 he joined UNIZO, the Belgian SME organisation, as legal counsellor. Between 1992 and 1998 he also lectured at the Flemish Economic High School (VLEKHO) in Brussels. He started his career in 1986 as salesman in his sister’s do-it-your self shop.

Luc Hendrickx has a Law degree from the Catholic University of Leuven (B), a diploma from the Institut Européen des Hautes Etudes Internationales of Nice (F) and a master in European studies from the Universitat Autònoma de Barcelona (S).

Joe Jensen

Joe D. Jensen is vice-president in the Internet of Things (IoT) Group and general manager of the retail solutions division at Intel Corporation. He leads the team responsible for helping third-party brands and retailers use Intel's technology to better serve consumers.

Before assuming his current role, Jensen managed Intel's low-power embedded processor division, where he led the development of purpose-built system-on-chip (SoC) devices for the embedded market segment. From 2003 to 2005, he managed Intel's digital home division, leading the team that developed a SoC product for digital set-top boxes. Earlier in his Intel career, he spent five years overseeing the company's embedded Intel® architecture division, which supported a full range of embedded market segments with Intel products.

A 30+ year veteran at Intel, Jensen joined the company in 1984 as a product engineer for the 87C51 microcontroller.

Jensen earned his bachelor's degree in electrical engineering from South Dakota State University and his MBA degree from Arizona State University. He holds a patent in the area of digital audio and has an additional patent pending in the field of sensing for digital signage.

Christos Karagiannakis

Christos Karagiannakis

Christos Karagiannakis is a graduate of Athens University of Economics and Business with M.Sc in Decision Sciences with the specialization of Operational Research. His career path started with a number of start-up ventures around the technology field before joining H&M in key retail positions around Europe and Greece.

He joined Kotsovolos in 2010 and has held a number of key managerial roles in the organization including head of customer plan, from May 2013 to April 2015, head of central operations from January 2015 to February 2017. He has been holding the current position as COO since March 2017 by having the responsibility of stores network, franchise, B2B, internet, contact centers, including all supportive functions related to operations such as property, construction, space & VM Mgnt., service desk, security and loss prevention.

He has over 15 years of experience in technology retailing and holds a consulting role in Dixons Group’s Leadership Team regarding innovation and business change.

Georgios Kavvathas

Chairman of the board, Small Enterprises Institute of the Hellenic Confederation of Professionals, Craftsmen and Merchants (IME GSEVEE)

Georgios Kavvathas

Chairman of the board, Small Enterprises Institute of the Hellenic Confederation of Professionals, Craftsmen and Merchants (IME GSEVEE)

Giorgos Kavvathas was born in Athens in 1960. He studied at the Higher Public School of Merchant Marine Officers, and he is a graduate of the KATEE Mechanical Engineering School. He is the owner and manager of a restaurant.

He has been active member in the National Federation of Restaurants and Relevant Professions (POESE) since 2003, where he has also served as a secretary-general and president. Since April 7th 2013 he has been the president of GSEVEE (Hellenic Confederation of Professionals, Craftsmen, and Merchants), president of GSEVEE Small Enterprises’ Institute (IME GSEVEE) and of GSEVEE Vocational Training Centre (KEK GSEVEE). He is vice-president and founding member of the “Citizens’ Movement” for the promotion of Greek products, and, since 2015, member of the Administrative Council of the Economic and Social Committee (ESC) of Greece.

Panagiotis Kourouthanassis

Panagiotis Kourouthanassis

Dr Panagiotis Kourouthanassis is associate professor of information systems and e-government at the department of informatics of the Ionian University. He is also director of the information systems and databases laboratory of the department of informatics.

He has many years of research experience by participating in over 30 successfully completed leading edge R&D projects in the fields of e-business, mobile business and e-entrepreneurship. He has published more than 80 papers in international scientific journals and conferences, and he has co-organised or been a member of the scientific committee of international conferences on information systems.

Pascal Lamy

President emeritus, Jacques Delors Institute, former director-general, World Trade Organisation

Pascal Lamy

President emeritus, Jacques Delors Institute, former director-general, World Trade Organisation

From September 2005 to August 2013, Pascal Lamy served for two consecutive terms as general director- of the World Trade Organization (WTO).

A committed European and member of the French Socialist party, he was chief of staff for the president of the European Commission, Jacques Delors from 1985 to 1994. He then joined the Credit Lyonnais as CEO until 1999, before returning to Brussels as European trade commissioner until 2004. Mr Lamy holds degrees from HEC School of Management, the Institut d’Etudes Politiques (IEP) and the Ecole Nationale d’Administration (ENA).

Pascal Lamy was appointed in 2016 president of the French Committee of the Pacific Economic Cooperation Council (PECC) and chair of the European group of experts in charge of evaluating the impact of EU research funding. He shares his other activities between the Jacques Delors Institute (president emeritus), the presidency of the World Committee on Tourism Ethics, as well as various mandates or missions related to international affairs. He is also president of the board of directors of the Musiciens du Louvre (Orchestra of Marc Minkowski), member of the board of directors of the Fondation nationale des Sciences politiques, the Mo Ibrahim Foundation, the Thomson Reuters Founders Share Company, Transparency International France and the Center on Regulation in Europe (CERRE); senior adviser to the Brunswick Group, to Trade Mark East Africa (TMEA) and to the World Trade Board, member of the Advisory Boards of Transparency International, the Oxford Martin School, UNITAID and the Friedland Institute. He is affiliate professor at HEC. He is currently also member of the Global Future Council on regional Governance at the World Economic Forum.

Pascal Lamy is author of various books and reports on global governance, Europe and international trade. His latest publications are: Oxford Martin Commission: Now for the long term (2013); The Geneva Consensus (Cambridge University Press, 2013); Quand la France s’éveillera (Odile Jacob, 2014), Où va le monde? (Odile Jacob, 2017)

Pascal Lamy also lectures to the benefit of Institut Jacques Delors among other engagments, on issues related to globalisation, global governance, international trade, international economics, regional integration, European and French issues.

Antonis Makris

President, Hellenic Retail Business Association (SELPE)

Antonis Makris

President, Hellenic Retail Business Association (SELPE)

Mr Antonis Makris is the president of the Hellenic Retail Business Association (SELPE) and member of the board of directors of INTERSPORT ATHLETICS A.E.E. He is experienced in the administration of networks of retail sale and service providers. He has extensive knowledge of the retail markets in Greece, Europe, as well as the United States, while he possesses experience in the foundation of companies of sales and service providers. During his longstanding professional career he has undertaken many leading positions in companies such as Radio Korasidis, Elephant, Saxon, Outsource and Sarafidis, while he has been a member of the Board of Directors of various companies and institutions. He has studied Mathematics at the National and Kapodistriakon University of Athens.

Zina Mavroeidi

CEO, E-fresh.gr

Zina Mavroeidi

CEO, E-fresh.gr

Zina is the CEO of e-Fresh.gr, a technology driven on line supermarket. She looks after daily operations for all departments of the company and sets up the future strategic objectives.

E-fresh.gr is a fast growing on line retailer with double growth every year. It is known for utilizing technological innovations such as artificial intelligence and warehouse automations to offer a comprehensive service to the Greek consumer. Since e-fresh.gr started trading in the end of 2016, it has successfully delivered more than 230,000 on line grocery orders to thousands of Greek households. e-Fresh.gr is a vertically integrated organization with in house facilities of warehouse management and end mile logistics. By doing a good job, the company aims to raise awareness on how e-commerce can help us “declutter” our days and spend our free time on what is important to us.

Prior to her current role, Zina was a strategy consultant specializing in big data and working equally with the technical, analytical and strategic aspects of customer insight and data intelligence areas.

She holds an Msc in operational research and management science from Warwick Business School and a bachelor degree in marketing and OR from Athens university of Economics and Business.

She is passionate about entrepreneurship, e-commerce and the Greek potential.

Zina is married and a mother of a two year old.

Michael Nelson

Tech strategy, Cloudflare, former professor of internet studies, Georgetown University

Michael Nelson

Tech strategy, Cloudflare, former professor of internet studies, Georgetown University

For more than thirty years, Dr Michael R. Nelson has advised governments, businesses, universities, and non-profit organizations on internet technology and policy. He works for Cloudflare, a startup that has improved the performance and security of more than ten million websites worldwide.

Prior to joining Cloudflare in early 2015, he was a principal technology policy strategist in Microsoft’s Technology Policy Group and prior to that was a senior technology and telecommunications analyst with Bloomberg Government. In addition, for six years, starting in January, 2009, Michael Nelson has been teaching courses and doing research on the future of the internet, cyber-policy, technology policy, innovation policy, and e-government in the CCT programme at Georgetown University. From 1998 to 2007, Nelson was director of Internet Technology and Strategy at IBM, where he managed a team helping define and implement IBM's Next Generation Internet strategy. Prior to that, he was special assistant for information technology at the White House Office of Science and Technology Policy. There he worked with vice-president Gore and president Clinton's science adviser on issues relating to the Global Information Infrastructure, including telecommunications policy, information technology, encryption, electronic commerce, and information policy.

He earned a B.S. from Caltech and a Ph.D. from MIT.

Vasso Panagiotopoulou

BU Director, Leadmark – Artificial Intelligence in Marketing & Sales

Vasso Panagiotopoulou

BU Director, Leadmark – Artificial Intelligence in Marketing & Sales

Vasso Panagiotopoulou is a focused professional in advertising & media industry, specializing in customer-centric solutions. After graduation she worked in PR & media relations but shortly after she realized she needs more creative alternative in her everyday business life. Thus, she entered more deeply into the advertising sector aiming to secure a position that provides opportunities for progression under a human’s approach.

She possesses relevant professional experience gained by long and wide range collaboration with multinational clients that seek for results-oriented marketing activities. Acquiring valuable insights by developing and implementing advertising campaigns throughout the years, she feels that balancing multiple competing priorities, achieving strict deadlines and delivering accurate effectiveness metrics would be a non-achievable goal and an inhuman perspective on a daily basis both for the advertiser and the advertising company.

That’s why Artificial Intelligence for her should represent exactly what humans desire to offer in their lives. Not a downfall, but a salvation! The speed at which technology is advancing has led people think that within a few decades, machine intelligence will surpass human intelligence. Should machines be smarter than humans? “Yes”, Vasso says, “but only under the guidelines of humans”. Lucrative economies, societies and businesses cannot nowadays thrive without Artificial Intelligence and Vasso at present works closely for this purpose.

Ioannis Sifakis

Director, corporate communication, marketing & PR, Ethniki Insurance

Ioannis Sifakis

Director, corporate communication, marketing & PR, Ethniki Insurance

Vassilis Stavrou

Brand president, AB Vassilopoulos

Vassilis Stavrou

Brand president, AB Vassilopoulos

Mr Vassilis Stavrou has been brand president and head of AB Vassilopoulos` executive committee, since October 1st 2018.

Mr Stavrou joined AB in 1994 as head of standardization of fruit & vegetables department. In 1997 he served as director of the AB buying and quality assurance department. In 2000 he became head of the human resources department while in February 2012 he undertook the role of SVP HR/-OD & Sustainability of Delhaize Europe. Since 1st of May 2014, Mr Stavrou served as DG SVP & chief business development officer for south-east Europe (SEE) & Indonesia. Since 1st July 2015 and up to end of September 2018 he was operating as chief operating officer of Mega Image in Romania.

He holds a bachelor’s degree in food science and technology from Aristotle University of Thessaloniki as well as a master’s degree in business administration from the Hellenic Management Association.

Mr Stavrou is the initiator of the “DG Store Manager of the Year” award, which already consists an established recognition program for all store managers in Ahold Delhaize Group.

Kostas Tzioumis

Αssociate professor of finance, Alba Graduate Business School, The American College of Greece

Kostas Tzioumis

Αssociate professor of finance, Alba Graduate Business School, The American College of Greece

Kostas Tzioumis is an associate professor of finance at the Alba Graduate Business School, The American College of Greece. Prior to joining Alba in 2018, he was a bank examiner at the Office of the Comptroller of the Currency (OCC), an independent bureau of the US Department of the Treasury.

Dr Tzioumis has also worked at the World Bank and the London School of Economics. He has several publications in leading academic journals. He received his MSc in accounting and finance, and his PhD in industrial relations from the London School of Economics, where he specialized in personnel economics.

John Vasilakos

Vice-president and chief executive officer, Kotsovolos, member of the Dixons Carphone Group

John Vasilakos

Vice-president and chief executive officer, Kotsovolos, member of the Dixons Carphone Group

John Vasilakos is a graduate of Ashridge Business School in UK and the American College of Greece. He joined Kotsovolos in 2010 and has held a number of key managerial roles in the organization including the roles of chief commercial officer (CCO), chief operating officer (COO), and commercial manager of Technology categories.

Previous to Kotsovolos, Mr Vasilakos worked as retail director and commercial director for Multirama and Public Retail World, as well as marketing manager in informer SA and Pouliadis & Associates SA.

He has over 20 years of experience in technology retailing and holds the leading role of the VP and CEO of Kotsovolos since May 2018.

Massimo Volpe

General manager, Retail Institute Italy

Massimo Volpe

General manager, Retail Institute Italy

Massimo Volpe has more than a decade of experience as a veteran of international retail organisations, learning and innovation.

As a citizen of the world, Massimo has worked with major clients and agencies in Asia, Middle East, Europe and North America. Following a beginning in marketing supporting major international brands such as Nike, Massimo transitioned to a leadership role in retail education and trends. In 2007 his career continued with the position of POPAI Italy general manager, progressing to the European director position in 2012 with responsibility of 12 different country operations. In 2014, Massimo relocated to Chicago to become the VP of Global POPAI responsible for 16 existing global chapters and developed new chapters such as POPAI China. In 2015, Massimo became chairman of FIRAE (Forum for International Retail Associations), a network of 45 associations of retailers from 20 different countries, and continues his global approach to education and betterment in the international retail industry by additionally serving on boards of organizations and international companies. He has been speaker in the last edition of the APAS conference in Brazil.

Registration and refreshments

Welcome remarks:

John Andrews

Consultant editor, The Economist

John Andrews

Consultant editor, The Economist

John Andrews was born in Birmingham, England.

Education
King Edward’s School, Birmingham, Pembroke College, Cambridge University (BA and MA in classical and modern Arabic), Postgraduate Certificate in Education, University of London (Institute of Education)

Career
Until moving back to London in November 2006, John Andrews was The Economist’s most experienced foreign correspondent.
In a 24-year career that included positions in London as industry editor and Asia editor, his foreign postings have ranged from Singapore and Hong Kong to Brussels, Washington DC, Paris and finally Los Angeles. Before joining The Economist, Andrews spent six years with the Guardian and led the paper’s coverage of OPEC during its 1979–82 heyday. He came to the Guardian after living for seven years in the Arab world, first as an academic in Libya and Lebanon and then as a journalist. Working for NBC News he covered the Middle East peace–shuttle of Henry Kissinger and the first year of the Lebanese civil war. As a resident of the region and subsequently as a visitor, he interviewed personalities such as Muammar Gadhafy, Yasser Arafat and Ezer Weitzman.

Publications
John Andrews has written two books on Asia, co-authored a book on Europe and contributed chapters to other books, including the Encyclopaedia Britannica. A recent book was The Economist Book of Isms. His new book, The World in Conflict, examines war and conflict around the world. His special reports in The Economist, have covered subjects as diverse as civil aerospace, the European Union and the world of sport.

Anna-Michelle Asimakopoulou

She studied economics at Bryn Mawr College (BA degree) in the USA, in the state of Pennsylvania, and Law, with a specialization in International Legal Relations, at Cornell University (J.D. degree) in New York State. She also studied at the London School of Economics in the U.K., at the Law School of the University of Madrid in Spain, and at the Institut d 'Etudes Françaises d' Avignon in France.

Professional activities

Anna-Michelle Asimakopoulou worked for several years as a lawyer in New York, specializing in financial transactions and international banking law. She is still a member of the New York Bar Association.

In the early 1990’s, she returned to Greece and became the director of the EGNATIA EPIRUS Foundation, a non-profit organization established in the city of Ioannina, whose goal is to promote the integrated development of the region of Epirus through innovative activities compatible with the environment and the cultural heritage of the region. Since 1997, she has also worked as an evaluator and reviewer of projects funded by the European Commission and as a consultant in the private sector in Brussels and Luxembourg.

Political and parliamentary activities

She was elected a member of the Municipal Council of the City of Ioannina, where she served from 2007 to 2012, and was appointed Municipal Spokesperson of the Municipal Council of the City of Ioannina. She was also vice-president of the Municipal Regional Theatre of Ioannina from 2007 to 2009, and deputy mayor of Ioannina, responsible for European Programmes from 2010 to 2012.

In the national elections of June 2012, she ran for parliament with the New Democracy party and was elected MP in the electoral district of the Prefecture of Ioannina, the first woman MP ever to be elected in this district. She was appointed Spokesperson of the New Democracy party in 2013 by Antonis Samaras, prime minister and president of the New Democracy party, and she also served as head of the Political Ideology Committee at the 9th Congress of New Democracy.

In the national elections of January 2015 and September 2015 respectively, she was elected MP in the 2nd (B) electoral district of Athens. She served as head of the Fiscal Policy Sector for New Democracy in 2015, head of the Development and Competition Sector for New Democracy in 2016, and has been head of the Digital Policy, Telecommunications & Media sector since November 2016.

Anna Diamantopoulou

President, "DIKTIO" network for reform in Greece and Europe, former European commissioner and former minister of development, Greece

Anna Diamantopoulou

President, "DIKTIO" network for reform in Greece and Europe, former European commissioner and former minister of development, Greece

President of DIKTIO- Network for Reforms in Greece and Europe, an Athens-based think tank. A civil engineer by training with graduate studies in regional development. Member of the Greek Parliament for 11 years & European Commissioner for Employment, Social Affairs and Equal Opportunities (1999-2004).

Minister of education, lifelong learning and religious affairs (2009-12), and minister of development, competitiveness and shipping (March-May 2012).
Fisher Family fellow (2012) of the Harvard Kennedy School lecturing on European Affairs, and Distinguished Scholar at Singapore’s Lee Kuan School of Public Policy (2015). Richard von Weizsäcker fellow at the Robert Bosch Academy (2016-18). Study visit at Republic of Korea, Presidential Fourth Industrial Revolution Committee, Korea Institute of Science and Technology, Korea University et al (2018).

9:30 AM

Discussion

9:50 AM

ΤHE RETAIL INDUSTRY DEFINED ANEW ΙΙ

To what extent has AI application taken over retail functions?

Has unemployment been affected?

Will retailers continue to be major employers?

Artificial Intelligence in insurance retail business: a trend or a solution that matters?

John Vasilakos

Vice-president and chief executive officer, Kotsovolos, member of the Dixons Carphone Group

John Vasilakos

Vice-president and chief executive officer, Kotsovolos, member of the Dixons Carphone Group

John Vasilakos is a graduate of Ashridge Business School in UK and the American College of Greece. He joined Kotsovolos in 2010 and has held a number of key managerial roles in the organization including the roles of chief commercial officer (CCO), chief operating officer (COO), and commercial manager of Technology categories.

Previous to Kotsovolos, Mr Vasilakos worked as retail director and commercial director for Multirama and Public Retail World, as well as marketing manager in informer SA and Pouliadis & Associates SA.

He has over 20 years of experience in technology retailing and holds the leading role of the VP and CEO of Kotsovolos since May 2018.

Antonis Makris

President, Hellenic Retail Business Association (SELPE)

Antonis Makris

President, Hellenic Retail Business Association (SELPE)

Mr Antonis Makris is the president of the Hellenic Retail Business Association (SELPE) and member of the board of directors of INTERSPORT ATHLETICS A.E.E. He is experienced in the administration of networks of retail sale and service providers. He has extensive knowledge of the retail markets in Greece, Europe, as well as the United States, while he possesses experience in the foundation of companies of sales and service providers. During his longstanding professional career he has undertaken many leading positions in companies such as Radio Korasidis, Elephant, Saxon, Outsource and Sarafidis, while he has been a member of the Board of Directors of various companies and institutions. He has studied Mathematics at the National and Kapodistriakon University of Athens.

Vassilis Stavrou

Brand president, AB Vassilopoulos

Vassilis Stavrou

Brand president, AB Vassilopoulos

Mr Vassilis Stavrou has been brand president and head of AB Vassilopoulos` executive committee, since October 1st 2018.

Mr Stavrou joined AB in 1994 as head of standardization of fruit & vegetables department. In 1997 he served as director of the AB buying and quality assurance department. In 2000 he became head of the human resources department while in February 2012 he undertook the role of SVP HR/-OD & Sustainability of Delhaize Europe. Since 1st of May 2014, Mr Stavrou served as DG SVP & chief business development officer for south-east Europe (SEE) & Indonesia. Since 1st July 2015 and up to end of September 2018 he was operating as chief operating officer of Mega Image in Romania.

He holds a bachelor’s degree in food science and technology from Aristotle University of Thessaloniki as well as a master’s degree in business administration from the Hellenic Management Association.

Mr Stavrou is the initiator of the “DG Store Manager of the Year” award, which already consists an established recognition program for all store managers in Ahold Delhaize Group.

Ioannis Sifakis

Director, corporate communication, marketing & PR, Ethniki Insurance

Ioannis Sifakis

Director, corporate communication, marketing & PR, Ethniki Insurance

10:20 AM

HAVE A SAY – LIVE POLLING AND DISCUSSION

Will AI in the retail industry offer new opportunities in the employment section?

10:40 AM

AUGMENTATION OF THE RETAIL PROCESS

Which AI applications will help retailers stay ahead of their competitors

What innovations will prove potential retail game-changers over the next decade?

Michail Bletsas

Research scientist, director of computing, MIT Media Lab

Michail Bletsas

Research scientist, director of computing, MIT Media Lab

Michail Bletsas is a research scientist and the director of computing at MIT's Media Lab where he has been working since 1996. He is responsible for all the infrastructure that the lab uses to produce, store, transport and consume its bits. He was a member of the core technical and design team for the “One Laptop Per Child” initiative which created OLPC's pioneering, award-winning "XO" laptop. His current research interests include network security, wireless networks, automating fake news detection and building efficient high performance machine learning computing infrastructures.

Over the years, he has advised governments around technology policy issues and provided expert opinion in technical matters to top-level officials. He has co-founded two companies, has been a director and consulted for many others in a variety of capacities. He has implemented broadband access networks using cutting-edge technologies including one of the earliest ADSL testbeds and various wireless technologies. Mr Bletsas has been a frequent keynote speaker in international conferences and has been engaged in many civic activities.

Joe Jensen

Joe D. Jensen is vice-president in the Internet of Things (IoT) Group and general manager of the retail solutions division at Intel Corporation. He leads the team responsible for helping third-party brands and retailers use Intel's technology to better serve consumers.

Before assuming his current role, Jensen managed Intel's low-power embedded processor division, where he led the development of purpose-built system-on-chip (SoC) devices for the embedded market segment. From 2003 to 2005, he managed Intel's digital home division, leading the team that developed a SoC product for digital set-top boxes. Earlier in his Intel career, he spent five years overseeing the company's embedded Intel® architecture division, which supported a full range of embedded market segments with Intel products.

A 30+ year veteran at Intel, Jensen joined the company in 1984 as a product engineer for the 87C51 microcontroller.

Jensen earned his bachelor's degree in electrical engineering from South Dakota State University and his MBA degree from Arizona State University. He holds a patent in the area of digital audio and has an additional patent pending in the field of sensing for digital signage.

11:00 AM

HAVE A SAY – LIVE POLLING AND DISCUSSION

Will the application of AI affect quality in the retail process?

11:20 AM

Break

12:00 PM

THE RELATIONSHIP WITH THE CONSUMER IN THE SPOTLIGHT

How is the journey of the customer’s experience changing?

Outlining the new strategy for both brick-and-mortar and digital stores

Chatbots, virtual mirrors but also Pepper robots: optimizing AI

True omnichannel to become the norm

Massimo Volpe

General manager, Retail Institute Italy

Massimo Volpe

General manager, Retail Institute Italy

Massimo Volpe has more than a decade of experience as a veteran of international retail organisations, learning and innovation.

As a citizen of the world, Massimo has worked with major clients and agencies in Asia, Middle East, Europe and North America. Following a beginning in marketing supporting major international brands such as Nike, Massimo transitioned to a leadership role in retail education and trends. In 2007 his career continued with the position of POPAI Italy general manager, progressing to the European director position in 2012 with responsibility of 12 different country operations. In 2014, Massimo relocated to Chicago to become the VP of Global POPAI responsible for 16 existing global chapters and developed new chapters such as POPAI China. In 2015, Massimo became chairman of FIRAE (Forum for International Retail Associations), a network of 45 associations of retailers from 20 different countries, and continues his global approach to education and betterment in the international retail industry by additionally serving on boards of organizations and international companies. He has been speaker in the last edition of the APAS conference in Brazil.

Christos Karagiannakis

Christos Karagiannakis

Christos Karagiannakis is a graduate of Athens University of Economics and Business with M.Sc in Decision Sciences with the specialization of Operational Research. His career path started with a number of start-up ventures around the technology field before joining H&M in key retail positions around Europe and Greece.

He joined Kotsovolos in 2010 and has held a number of key managerial roles in the organization including head of customer plan, from May 2013 to April 2015, head of central operations from January 2015 to February 2017. He has been holding the current position as COO since March 2017 by having the responsibility of stores network, franchise, B2B, internet, contact centers, including all supportive functions related to operations such as property, construction, space & VM Mgnt., service desk, security and loss prevention.

He has over 15 years of experience in technology retailing and holds a consulting role in Dixons Group’s Leadership Team regarding innovation and business change.

12:15 PM

HAVE A SAY – LIVE POLLING AND DISCUSSION

Is customer’s behaviour expected to change in a positive way in this new reality?

12:30 PM

DATA COLLECTION SHEDS LIGHT ON THE FUTURE OF RETAIL INDUSTRY

New ways to outline customer behaviour

Platform Business Group (PBG): China’s new strategy on board

S-commerce vs M-commerce: friends or foes?

Georgios Doukidis

Professor, Athens University of Economics and Business

Georgios Doukidis

Professor, Athens University of Economics and Business

Georgios I. Doukidis is professor in the department of management science and technology at the Athens University of Economics and Business (AUEB). He holds an MSc in operational research and PhD in artificial intelligence/ simulation from the London School of Economics (LSE) where he taught for nine years. He has also taught in various European business schools and was visiting professor at Brunel University.

At AUEB he is the director of ELTRUN -one of the largest eBusiness Research Center of all European Business Schools- that has participated successfully in more than 40 international R&D projects with leading Universities and international companies. The research output excellence of ELTRUN has been recognized by various international awards: the European Microsoft Retail Application Development (RAD) award 2002, the European Case Study Award 2099 in "Knowledge, Information and Communication Systems Management" category and the European ECR award in "Retail Innovation with Business Analytics" in 2015.

He is academic adviser of IELKA (Institute of Retail Consumer Goods), board member of the retail association ECR-Hellas, member of the employment committee of AMCHAM and also served as vice-presidents of GRECA (the Greek eCommerce Association). In the last 30 years he has acted as consultant or board member in more than 50 large local or international organizations in areas such as business development, innovation and re-engineering, e-business and business analytics.

Vasso Panagiotopoulou

BU Director, Leadmark – Artificial Intelligence in Marketing & Sales

Vasso Panagiotopoulou

BU Director, Leadmark – Artificial Intelligence in Marketing & Sales

Vasso Panagiotopoulou is a focused professional in advertising & media industry, specializing in customer-centric solutions. After graduation she worked in PR & media relations but shortly after she realized she needs more creative alternative in her everyday business life. Thus, she entered more deeply into the advertising sector aiming to secure a position that provides opportunities for progression under a human’s approach.

She possesses relevant professional experience gained by long and wide range collaboration with multinational clients that seek for results-oriented marketing activities. Acquiring valuable insights by developing and implementing advertising campaigns throughout the years, she feels that balancing multiple competing priorities, achieving strict deadlines and delivering accurate effectiveness metrics would be a non-achievable goal and an inhuman perspective on a daily basis both for the advertiser and the advertising company.

That’s why Artificial Intelligence for her should represent exactly what humans desire to offer in their lives. Not a downfall, but a salvation! The speed at which technology is advancing has led people think that within a few decades, machine intelligence will surpass human intelligence. Should machines be smarter than humans? “Yes”, Vasso says, “but only under the guidelines of humans”. Lucrative economies, societies and businesses cannot nowadays thrive without Artificial Intelligence and Vasso at present works closely for this purpose.

12:45 PM

HAVE A SAY – LIVE POLLING AND DISCUSSION

Will the customer trust the new reality that is unfolding?

1:00 PM

SMEs: THREATENED BY THE 4TH INDUSTRIAL REVOLUTION?

Will the spine of the economy adapt in a fruitful way?

Georgios Kavvathas

Chairman of the board, Small Enterprises Institute of the Hellenic Confederation of Professionals, Craftsmen and Merchants (IME GSEVEE)

Georgios Kavvathas

Chairman of the board, Small Enterprises Institute of the Hellenic Confederation of Professionals, Craftsmen and Merchants (IME GSEVEE)

Giorgos Kavvathas was born in Athens in 1960. He studied at the Higher Public School of Merchant Marine Officers, and he is a graduate of the KATEE Mechanical Engineering School. He is the owner and manager of a restaurant.

He has been active member in the National Federation of Restaurants and Relevant Professions (POESE) since 2003, where he has also served as a secretary-general and president. Since April 7th 2013 he has been the president of GSEVEE (Hellenic Confederation of Professionals, Craftsmen, and Merchants), president of GSEVEE Small Enterprises’ Institute (IME GSEVEE) and of GSEVEE Vocational Training Centre (KEK GSEVEE). He is vice-president and founding member of the “Citizens’ Movement” for the promotion of Greek products, and, since 2015, member of the Administrative Council of the Economic and Social Committee (ESC) of Greece.

Luc Hendrickx

Director of enterprise policy and external relations, SMEunited

Luc Hendrickx

Director of enterprise policy and external relations, SMEunited

Luc Hendrickx is since 2000 director of enterprise policy and external relations at SMEunited (formerly UEAPME), the European employer's organisation representing the interests of crafts and SMEs at EU level. Across the whole of Europe, SMEunited represents through its 67 member organisations over 12 million enterprises with nearly 55 million employees.

In this function he is responsible for SME policy, better regulation, legal affairs, internal market issues, accounting, retail, tourism, digitalisation, CSR, trade, external relations and standardisation. He has been and still is a member of different European Commission’s expert/stakeholder groups. He is member of the board or EURid.

From 1997 until 2000 he was member of cabinet of the Flemish minister of environment and employment. In 1989 he joined UNIZO, the Belgian SME organisation, as legal counsellor. Between 1992 and 1998 he also lectured at the Flemish Economic High School (VLEKHO) in Brussels. He started his career in 1986 as salesman in his sister’s do-it-your self shop.

Luc Hendrickx has a Law degree from the Catholic University of Leuven (B), a diploma from the Institut Européen des Hautes Etudes Internationales of Nice (F) and a master in European studies from the Universitat Autònoma de Barcelona (S).

Zina Mavroeidi

CEO, E-fresh.gr

Zina Mavroeidi

CEO, E-fresh.gr

Zina is the CEO of e-Fresh.gr, a technology driven on line supermarket. She looks after daily operations for all departments of the company and sets up the future strategic objectives.

E-fresh.gr is a fast growing on line retailer with double growth every year. It is known for utilizing technological innovations such as artificial intelligence and warehouse automations to offer a comprehensive service to the Greek consumer. Since e-fresh.gr started trading in the end of 2016, it has successfully delivered more than 230,000 on line grocery orders to thousands of Greek households. e-Fresh.gr is a vertically integrated organization with in house facilities of warehouse management and end mile logistics. By doing a good job, the company aims to raise awareness on how e-commerce can help us “declutter” our days and spend our free time on what is important to us.

Prior to her current role, Zina was a strategy consultant specializing in big data and working equally with the technical, analytical and strategic aspects of customer insight and data intelligence areas.

She holds an Msc in operational research and management science from Warwick Business School and a bachelor degree in marketing and OR from Athens university of Economics and Business.

She is passionate about entrepreneurship, e-commerce and the Greek potential.

Zina is married and a mother of a two year old.

Michael Nelson

Tech strategy, Cloudflare, former professor of internet studies, Georgetown University

Michael Nelson

Tech strategy, Cloudflare, former professor of internet studies, Georgetown University

For more than thirty years, Dr Michael R. Nelson has advised governments, businesses, universities, and non-profit organizations on internet technology and policy. He works for Cloudflare, a startup that has improved the performance and security of more than ten million websites worldwide.

Prior to joining Cloudflare in early 2015, he was a principal technology policy strategist in Microsoft’s Technology Policy Group and prior to that was a senior technology and telecommunications analyst with Bloomberg Government. In addition, for six years, starting in January, 2009, Michael Nelson has been teaching courses and doing research on the future of the internet, cyber-policy, technology policy, innovation policy, and e-government in the CCT programme at Georgetown University. From 1998 to 2007, Nelson was director of Internet Technology and Strategy at IBM, where he managed a team helping define and implement IBM's Next Generation Internet strategy. Prior to that, he was special assistant for information technology at the White House Office of Science and Technology Policy. There he worked with vice-president Gore and president Clinton's science adviser on issues relating to the Global Information Infrastructure, including telecommunications policy, information technology, encryption, electronic commerce, and information policy.

He earned a B.S. from Caltech and a Ph.D. from MIT.

1:30 PM

HAVE A SAY – LIVE POLLING AND DISCUSSION

Will AI in the retail industry boost competitiveness?

1:50 PM

FINTECH AND RETAIL: NEW HORIZONS THROUGH ARTIFICIAL INTELLIGENCE

New opportunities that emerge in the banking sector

Startups: Do the rules of the game change through AI?

Panagiotis Kourouthanassis

Panagiotis Kourouthanassis

Dr Panagiotis Kourouthanassis is associate professor of information systems and e-government at the department of informatics of the Ionian University. He is also director of the information systems and databases laboratory of the department of informatics.

He has many years of research experience by participating in over 30 successfully completed leading edge R&D projects in the fields of e-business, mobile business and e-entrepreneurship. He has published more than 80 papers in international scientific journals and conferences, and he has co-organised or been a member of the scientific committee of international conferences on information systems.

Kostas Tzioumis

Αssociate professor of finance, Alba Graduate Business School, The American College of Greece

Kostas Tzioumis

Αssociate professor of finance, Alba Graduate Business School, The American College of Greece

Kostas Tzioumis is an associate professor of finance at the Alba Graduate Business School, The American College of Greece. Prior to joining Alba in 2018, he was a bank examiner at the Office of the Comptroller of the Currency (OCC), an independent bureau of the US Department of the Treasury.

Dr Tzioumis has also worked at the World Bank and the London School of Economics. He has several publications in leading academic journals. He received his MSc in accounting and finance, and his PhD in industrial relations from the London School of Economics, where he specialized in personnel economics.

2:05 PM

HAVE A SAY – LIVE POLLING AND DISCUSSION

Will there be winners and losers in this rapidly developing environment?

2:20 PM

EDUCATION AND RESEARCH: WHAT ARE THE TOOLS FOR THE RETAIL SECTOR?

Current trends, future challenges

George Caridakis

Assistant professor, Intelligent Interaction research group head, University of the Aegean

George Caridakis

Assistant professor, Intelligent Interaction research group head, University of the Aegean

George Caridakis is coordinating the intelligent interaction research group and serves as a faculty member of the department of cultural technology & communication, University of the Aegean. He is also affiliated with the Athena Research & Innovation Information Technologies Center and the Intelligent Systems, Content and Interaction Laboratory, National Technical University of Athens and has also served as an adjunct lecturer at the department of computer science and biomedical informatics, University of Thessaly.

His teaching experience includes courses offered in undergraduate and postgraduate levels in different institutions and supervision of PhD, MSc and undergraduate theses. He has served in boards and committees and as a reviewer in numerous international scientific journals, conferences and workshops and is a member of the Association for the Advancement of Affective Computing and the board of the Greek ACM SIGCHI.

His research on various aspects of intelligent human-computer interaction and cultural informatics has been published in more than 25 journal articles and book chapters and more than 40 papers in conferences and workshops and has been well recognised by the scientific community by being cited more than 1000 times with an h-index of 20. He has served as an evaluator in many funding and grants frameworks and participated in more than 20 European and national funded R&D projects.

2:30 PM

HAVE A SAY – LIVE POLLING AND DISCUSSION

Is research and education in Greece aligned with the new demands?

2:40 PM

Keynote closing address:

Pascal Lamy

President emeritus, Jacques Delors Institute, former director-general, World Trade Organisation

Pascal Lamy

President emeritus, Jacques Delors Institute, former director-general, World Trade Organisation

From September 2005 to August 2013, Pascal Lamy served for two consecutive terms as general director- of the World Trade Organization (WTO).

A committed European and member of the French Socialist party, he was chief of staff for the president of the European Commission, Jacques Delors from 1985 to 1994. He then joined the Credit Lyonnais as CEO until 1999, before returning to Brussels as European trade commissioner until 2004. Mr Lamy holds degrees from HEC School of Management, the Institut d’Etudes Politiques (IEP) and the Ecole Nationale d’Administration (ENA).

Pascal Lamy was appointed in 2016 president of the French Committee of the Pacific Economic Cooperation Council (PECC) and chair of the European group of experts in charge of evaluating the impact of EU research funding. He shares his other activities between the Jacques Delors Institute (president emeritus), the presidency of the World Committee on Tourism Ethics, as well as various mandates or missions related to international affairs. He is also president of the board of directors of the Musiciens du Louvre (Orchestra of Marc Minkowski), member of the board of directors of the Fondation nationale des Sciences politiques, the Mo Ibrahim Foundation, the Thomson Reuters Founders Share Company, Transparency International France and the Center on Regulation in Europe (CERRE); senior adviser to the Brunswick Group, to Trade Mark East Africa (TMEA) and to the World Trade Board, member of the Advisory Boards of Transparency International, the Oxford Martin School, UNITAID and the Friedland Institute. He is affiliate professor at HEC. He is currently also member of the Global Future Council on regional Governance at the World Economic Forum.

Pascal Lamy is author of various books and reports on global governance, Europe and international trade. His latest publications are: Oxford Martin Commission: Now for the long term (2013); The Geneva Consensus (Cambridge University Press, 2013); Quand la France s’éveillera (Odile Jacob, 2014), Où va le monde? (Odile Jacob, 2017)

Pascal Lamy also lectures to the benefit of Institut Jacques Delors among other engagments, on issues related to globalisation, global governance, international trade, international economics, regional integration, European and French issues.

3:00 PM

Discussion

3:15 PM

NETWORKING CLOSING LUNCHEON

Venue

Classic, aristocratic, contemporary, modern. The Athenaeum InterContinental- in the heart of the city, just steps from the center, impressive in its attention to detail, meticulously designed for accommodation, dining and event organization- exudes an unparalleled sense of well-being, and embraces each guest with its characteristic expertise and inimitable refinement. 543 rooms, spacious and elegant, luxurious and warm, flawless and familiar. 35 event rooms for business meetings or personal celebrations.

A walk through the many corners of the Athenaeum InterContinental reveals its wealth of options in all available services and facilities. A treasure-trove of hospitality in the heart of Athens.

Logistics supplier

DHL

IT sponsor

SiEBEN-POBUCA

SiEBEN - Pobuca is a CRM software house that offers turnkey solutions to brands and retailers, employing Artificial Intelligence (AI) to unleash business creativity and productivity in the digital era.

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