What are some common goals for work performance?

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Quick Answer

Work performance goals commonly involve areas like quality, employee attendance, cost savings, quantity and efficiency, and some examples include setting a target percentage for inquiries from customers that lead to final sales, minimizing employee tardiness by a set rate and increasing the number of units produced in a set time period, notes HRWorld. Another goal may include lowering the percentage of products that have to be scrapped due to defects.

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Customer service is another area where companies may set work performance goals, with an example being lowering the percentage of incoming calls that customer service representatives must escalate. Companies might also set goals for the number of products they sell, notes HRWorld.