Quite simply, the most efficient, cost-effective, dynamic

and actionable business-to-business

customer satisfaction survey in the world.

Since 1995, “The Box” has generated the highest average response rate (70%) of any survey, of any kind, anywhere.

It can accommodate 36-60 questions.

It produces fully attributable results.

Due to its high response rate, it’s the only B2B customer satisfaction survey that let’s you focus on the key customer decision-makers and -influencers in your top accounts; the ones that drive the revenues of your business.

Customer-Centric Thoughts of the Week

Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.

Marilyn Suttle

Well done is better than well said.

Benjamin Franklin

We are InfoQuest, creators of the survey with the highest average response rate on the planet. Powerful analytical tools. Deliverables based on simplicity and clarity. A process wrapped around closed-loop communication. Benchmarking of results against those in our international database. Fully scalable and customizable for every client. Surveys in any country, in any language.

We’ve been bursting bubbles and re-writing the conventional wisdoms of customer communication since 1995. Drop us a line or give us a ring and we’ll show you what a powerful business development tool looks like.