On Amazing Business TV on the C-Suite Network, Shep Hyken, professional keynote and
customer service speaker, customer service trainer, and New York Times best-selling author,
shares his customer service tips. These tips are your how to guide to customer complaints,
delivering amazing customer service, customer loyalty, customer service training, customer trust,
company culture, customer experiences, sales tactics, employee retention, and much more.
These tips are a great resource for anyone in the C-Suite Network!

Self-Confirm the Sale

Don’t you want your customers to know they made the right decision to do business with you? What are you doing before, during and after the sale that continuously reinforces the customer’s choice to do business with you? If you have good sales skills, sure, that can get you some business to start. But what about getting those customers to return, time after time? That’s the key to ongoing success and a steady revenue stream. It’s all in what happens after the customer’s buying decision that counts. It’s about delivering amazing customer service after the sale. We want our customers, at any time, to always be self-confirming their decision. When they do, it will lead to the next sale, and the next. It builds a stronger relationship. It potentially leads to customer loyalty and maybe even evangelism, where your customers share their positive experiences about you with their family, friends and colleagues. That’s the power of delivering a level of customer service that self-confirms a customer’s choice to do business with you!