not streaming videos

Eveytime I click on a video nothing happens with it brings me to the page the cideo would be on. all I see is the box the video would be in with the light to dark circles. This happens to me for everything I try to stream. Here are my specs.

Re: not streaming videos

Cameo111 wrote:

Eveytime I click on a video nothing happens with it brings me to the page the cideo would be on. all I see is the box the video would be in with the light to dark circles. This happens to me for everything I try to stream. Here are my specs.

I know you have done this already but the above is a patched version that fixes most video playback issues and gets you out of the "Please install/upgrade Silverlight" loop.

Follow all the on-screen instructions and then try playing videos again. Let me know the results.

Thanks,JoeXfinityTV.com/Xfinity.com Support

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Re: not streaming videos

I appreciate the response, but It's still not working. I unistalled silverlight and reinstalled it with the link you gave me and still doesn't work. I have an amd Phenom 2 quad core processor with a 5770 ati graphics card with 8 gigs so I know there shouldn't be any reason for my comp to not be able to handle playing videos. Any other thoughts or suggestions would be much appreciated. I can play it on my brothers 6 year old hp laptop with no problem (besides the choppyness due to his junk laptop) .

Re: not streaming videos

Cameo111 wrote:

I appreciate the response, but It's still not working. I unistalled silverlight and reinstalled it with the link you gave me and still doesn't work. I have an amd Phenom 2 quad core processor with a 5770 ati graphics card with 8 gigs so I know there shouldn't be any reason for my comp to not be able to handle playing videos. Any other thoughts or suggestions would be much appreciated. I can play it on my brothers 6 year old hp laptop with no problem (besides the choppyness due to his junk laptop) .

Do you have any anti-virus software or ad-blocking software installed?

Is your computer on the same internet connection as your brother's laptop?

Thanks,JoeXfinityTV.com/Xfinity.com Support

I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: Product, Support, Leadership.We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Mark a Best Answer!

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Re: not streaming videos

Same internet connection. Well he is on the wireless and I am wired in. Ive checked all my ad blocking and made sure I turned it all off (even uninstalled) still not working.......

Can you try watching videos wirelessly and see if it works? This is not a permanent solution but will help us narrow down the issue.

Thanks,JoeXfinityTV.com/Xfinity.com Support

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Re: not streaming videos

Actually I have no wireless card at the moment... Guess I'm screwed? Seriously tho... What could this issue be? Other people are having this problem too it seems?

I think there is a conflict with your computer and XFINITY videos and nothing to do with your internet connection but I wanted to officially rule out that problem first.

Were you getting the same exact error on all the web browsers you tried?

Thanks,JoeXfinityTV.com/Xfinity.com Support

I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: Product, Support, Leadership.We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Mark a Best Answer!

I am an Offical Comcast Employee.Official Employees are from multiple teams within Comcast.We ask that you post publicly so people with similar questions may benefit.Was your question answered? Mark a Best Answer!

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