Lester said the personnel are very nice, professional and busy. He could not get in contact with anybody regarding the status of his vehicle at first. It ended up being about a couple of days longer. At first, it was thought they would need to order a part. It was found out later that it was not needed. He did not get a hold of someone for a couple of days regarding whether it was ready or not. When it comes to his satisfaction with this business' communication, he was not kept informed well. He suggests better communication.

Category:
Collision

Service Date:
09/20/2014

Review Created:
09/25/2014

This review was collected via phone interview by Customer Research Inc.