Overview

Employees with solid knowledge, skills and attitudes help retailers and restaurant chains maintain consistent standards and deliver excellent customer service -- whether at one location or a thousand. Retail chains can keep centralised control of assessment content and results while providing quick, paperless assessment delivery with instant feedback and results. Why Questionmark?

Efficiently onboard new-hires

Document the impact of training and development efforts

Ensure that employees understand safety practices

Make better hiring decisions

Audit trail for legal defensibility

Manage employees by competencies to improve customer satisfaction and profitability

Automatic collation of assessment data

Provide equivalent quizzes and tests for all employees

Manage and delivery multilingual assessments

Collaborative authoring

Questionmark™ Perception™ enables geographically dispersed authors and SMEs to create, review and deploy questions and assessments in shared repositories. Questions can be organised by topics and sub-topics and classified by difficulty levels and other criteria.

Questionmark Live provides SMEs an easy, collaborative browser-based authoring, complete with version tracking and roll-back features.

Blended Delivery

Questionmark's auto-sensing, auto-sizing delivery features take the guesswork out of blended delivery, enabling you to author an assessment once, schedule it once and then deliver it in as many different ways as they like – including standard web browsers on PCs or Macs and mobile devices such as Blackberry or iPhone.

Accessibility

Perception assessments delivered online is optimised for screen-reader compatibility and support navigation using the keyboard or alternate pointing devices. Participants can easily toggle text size and contrast controls in online assessments.

Services and Consulting

Questionmark provides a range of services aimed at helping organisations