FREE 1-year Care Plan

Enjoy peace of mind when you buy your electric bike from Rutland Cycling. We offer a free 1-year Care Plan with all new e-bikes, including a Premium Service (worth £110), free software updates, and a dedicated phone/chat support hotline.

Not local to us?

Upgrade to a UK-wide 1-year Care Plan for only £49.99, and we will collect, fully service and return your bike to you.

30-Day E-Bike Satisfaction Guarantee

When you buy a new electric bike from Rutland Cycling, in store and online, you can benefit from the added reassurance of our Rutland 30-Day E-Bike Satisfaction Guarantee. You can ride your new e-bike as your own for 30 days, and if it's not right for you, we'll exchange it for another model. (There's a nominal charge of £20 for us to collect your bike, if you've ordered online — just make sure you keep the box your bike arrived in.)

On which bikes is the guarantee available?

The Rutland 30-Day E-Bike Satisfaction Guarantee applies to all new electric bikes, bought in store and online. Ex-hire, ex-demo and return bikes are excluded from the guarantee. E-bikes bought on finance or via a Cycle to Work scheme are also excluded. If you are buying online, this guarantee is only available on bikes delivered to mainland UK addresses.

How does the guarantee work?

Your 30-day guarantee period starts from the date your new e-bike is collected or delivered. You must notify us by email within 30 calendar days of this date that you intend to return the bike within this scheme. To ensure you remain eligible, we ask that you adopt a 'fair usage' attitude during the guarantee period, and make sure there is no damage to the bike outside of the minimal wear you would expect from a bike ridden for 30 days or a few rides. Please note that any damage to the bike, including damage from incorrect assembly, will invalidate the test ride.

How many times can I use the 30-day E-Bike Satisfaction Guarantee?

We allow one exchange within this scheme, to a different model of e-bike.

Free Delivery over £10

All of our bicycles are fully built by our experienced and certified mechanics prior to delivery; all you will need to do is turn the handlebars and fit some pedals.

We offer free delivery on all orders over £10, with delivery starting from £1.99 for orders below this value. We also have a selection of premium shipping options available including timed slots, morning deliveries Saturday delivery services and DPD Pick-up. There are additional postage charges that are applicable for international orders and some off shore or remote areas of the UK. All bicycles are shipped separately to other items. Please see our delivery page for full details.

Fully built bikes

All of our bikes are fully built and carefully inspected by Cytech-qualified mechanics before being lovingly packaged and shipped out. All you will need to do when the bike arrives is turn the handlebars and attach some pedals. Please note that for international deliveries bikes will need to be dismantled further before shipping to allow them to be packed down into a smaller shipping box.

1 Hour Delivery Slot

For your convenience, we offer a 1 hour delivery slot option; meaning that you don't have to wait in all day for delivery. You will need to select this service in the shipping option stage of the checkout process. This service is not available for bicycles.

0% Finance

We offer flexible finance options on all orders over £250, now with no minimum deposit! We offer 15.9% interest bearing as standard, with terms up to 48 months and we also offer flexible interest free options on selected items. Interest free finance terms start from 6 or 12 months and go up to 24 months (orders over £999.99) and 36 months (orders over £1999.99). If you're unsure on the available options, all products over £250 on our website have a unique finance calculator where you can see exactly which finance options are available on that product, allowing you to clearly see the available options and associated payment terms.

Free 21-day Bike Insurance with Bikmo

Getting a new bike is an exciting time. You'll likely find yourself filled with a child-like sense of excitement and anticipation to get your shiny new steed home. We know how much a new bike means, it's more than just a means to an end, a new bike is something we love and take pride in, an item that gives us pleasure as well as serving a purpose. It's for this reason that we have partnered with Bikmo cycle insurance to offer you 21 days free insurance on your new bike.

TheftAccidental damageVandalismNew for old replacementFull details of what's covered can be found here

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Free, tracked UK delivery on orders over £10

We offer free, tracked UK delivery on orders over £10, with delivery starting from £1.99 for orders below this value. We also have a selection of premium shipping options available including timed slots, Saturday delivery and DPD Pick-up

All of our bicycles are fully built by our experienced and certified mechanics prior to delivery; all you will need to do is turn the handlebars and fit some pedals.

Bicycles are shipped from a different warehouse to other items and so may arrive in advance of any other items you have ordered.

90-Day UK Returns for all items

We want you to be 100% satisfied with your shopping experience at Rutland Cycling, so we offer a 90-day exchange or refund on any unused item (within the UK).

We've chosen to offer products at the very lowest prices, rather than provide a free returns service. If you do need to return an item, we provide printable postage labels and collection services at a small cost for all items - including bicycles.

30 Day Test Ride

All the convenience of buying online, without the risk
When you buy a new bike at full RRP from rutlandcycling.com, you can now benefit from the added reassurance of our Rutland 30-day test ride. Once your new bike arrives, you can ride it as your own for 30 days, and we're confident you'll love it! However, if it's not right for you, we'll exchange it for another model. (There's a nominal charge of £10 for us to collect your bike - just make sure you keep the box your bike arrived in.)

On which bikes is the 30-day test ride available?
The Rutland 30-day test ride is available on all full price, non-discounted bikes available for home delivery on rutlandcycling.com. It is not available on discounted or special offer bikes, click and collect bikes, bikes bought on finance, bikes bought through Cyclescheme, or bikes bought in store. This offer is only available on bikes delivered to mainland UK addresses.

How many times can I use the 30-day test ride?
We will allow up to two exchanges within this scheme.

Finance your purchase

Get a confidential decision online in seconds.

At Rutland Cycling, we offer Finance on orders over £250, with 0% finance up to 36 months available on selected bikes, including some sale bikes. Visit the product page to see which finance products are available.

You can apply for Finance online or in store. To apply online, add your selected items to your basket, then checkout as normal. Select Finance as your payment method, fill in the application form, then complete your order.

Giant 2016 Demo Week at Giant Store Rutland

Words by Aaron Scott

on 25/11/2015 14:46:00

Fancy riding a brand-new 2016 Giant bike? Well, now's your chance as we are inviting you down to our Giant Rutland store, at Normanton, to ride our 2016 Giant demo fleet. From Saturday 28th November to Sunday 6th December, you can call and book out your favourite Giant 2016 bike for a FREE demo ride. What's more, we're offering FREE parking, for up to an hour, if you spend £10 in store.

In order to book, simply call or email our Giant Rutland store, a map of how to find the store is at the bottom of this page. We will be booking out the bikes in hour slots, in order to allow everyone the chance to demo their favourite bike. So, when you call or email the store, if you could select one of the following times from the list below. In the event the bike is already booked out, we will offer you an alternative booking time.

What you need to Bring

Please be aware that you will need to bring photo ID, a debit/credit card, a pair of pedals and a helmet is essential to test any of the bikes. We do not charge to demo a bike, but will require a refundable deposit of £10, for the riding period.

Free parking offerWe are currently offering free parking for up to one hour at our Whitwell and Normanton stores on Rutland Water. Offer applies only to customers who spend £10+ in store. Maximum refund is £1.50 for 1x hour's parking. Offer applies for the foreseeable future, please check this page before coming over.