Hi hopefully someone can help me please? Yesterday I was tasked to re provision a user as they upgraded to a Pearl Handset.
I transfered their data from their old BB to the pearl using "desktop mgr".
Assigned the device to the user using USB on BES and provisioned.
I then started enterprise activation wirelessly and although it took a long time is appeared successful and email's flowed to & from our exchange.
Today the pearl has stopped sending and receiving emails and enterprise activation is not available (because it is already activated). Could the user have switched some network off or other, I'm a novice as far as the phone are concerned not having one myself?

Can I use the NUKE handset on BES to reset the phone and start again or is there a better way of resetting the phone if necessary?

IF Enterprise Activation is gone from the Options-Advanced screen, then they're no longer on BES, they've moved to a BIS plan. If it's just not visible as an icon, then you're correct, it's already been activated.

IF Enterprise Activation is gone from the Options-Advanced screen, then they're no longer on BES, they've moved to a BIS plan. If it's just not visible as an icon, then you're correct, it's already been activated.

I think your right the user has somehow changed their handset from BES to BIS can anyone advise how I change it back?

You almost had it right, The handheld needs to be wiped before activation, do the activation, then restore the items the user wants restoredm do not do a full restore. As for the Enterprise activation being gone, that is a carrier issue with the data plan.