jtel|ACD enables optimised, efficient call distribution in call and contact centres, for organisations of any size. It ensures that inbound and outbound telephony is managed according to clearly defined rules and conditions that can easily be customised.

It provides multi-channel communications capabilities, including WebRTC to help organisations to deliver customer service excellence. Additionally, it enables flexible agent registration for centralised, virtualised or hybrid deployments. jtel|ACD is the central nervous system for inbound and outbound communications and can easily be integrated into enterprise business processes, such as data mining tools, CRM and ERP systems via standard open interfaces.

A web-based application is used for the administration of the system, for supervisor monitoring and for agent access. The software can be used from anywhere with web access - including smartphones and tablet devices. jtel|ACD combines traditional telephony and VoIP in a unified solution and is not dependent on legacy PBX features.