With Six Sigma Master Black Belt Training and Certification in Customer Service, an individual will have demonstrated a comprehensive understanding of all key fundamentals dictating the Six Sigma system, from concepts and methodologies to leadership and best practices. A Six Sigma Master Black Belt in Customer Service assists in the development and execution of Six Sigma projects and provides mentoring and additional training for Six Sigma teams.

Our Six Sigma Master Black Belt Certification in Customer Service is an advanced level program that requires successful completion of our Black Belt Certification Program and several project requirements. For those seeking this achievement, you must first complete our:

Originally developed by Bill Smith at Motorola in 1986, the Six Sigma Training program was created using some of the most innovative quality improvement methods from the preceding six decades. The term "Six Sigma" is derived from a field of statistics known as process capability. The term 6 Sigma refers to the ability of manufacturing processes to produce a very high proportion of output within specification. Processes that operate with "six sigma quality" over the short term are assumed to produce long-term defect levels below 3.4 defects per million opportunities. Six Sigma's goal is to improve overall processes to that level of quality or better.