Cognitive Work Analysis to Support Collaboration in Teamwork Environments

dc.contributor.author

Ashoori, Maryam

dc.date.accessioned

2012-04-24 17:25:25 (GMT)

dc.date.available

2012-04-24 17:25:25 (GMT)

dc.date.issued

2012-04-24T17:25:25Z

dc.date.submitted

2012

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http://hdl.handle.net/10012/6629

dc.description.abstract

Cognitive Work analysis (CWA) as an analytical approach for examining complex socio-technical systems has shown success in modeling the work of single operators. The CWA approach allows room for social and team interactions, but a more explicit analysis of team aspects can reveal more information for systems design. CWA techniques and models do not yet provide sufficient guidance on identifying shared constraints, team strategies, or social competencies of team players. In this thesis, I explore whether a team approach to CWA can yield more information than a typical CWA. Team CWA techniques and models emerge and extend from theories and models of teamwork, past attempts to model teams with CWA, and the results of two sets of observational studies. The potential benefits of using Team CWA models in domains with strong team collaboration are demonstrated through the results of a two-week observation at the Labour and Delivery Department of The Ottawa Hospital and a fifteen-week observation at the IBM Ottawa Software Group.

en

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en

en

dc.publisher

University of Waterloo

en

dc.subject

Cognitive Work Analysis

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dc.subject

Teamwork

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System design

en

dc.subject

Team strategies

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Social competencies

en

dc.title

Cognitive Work Analysis to Support Collaboration in Teamwork Environments