I am a business catalyst, consultant and facilitator who implements CRM that works the way your business works. My firm is focused on client success with remarkable customer experience, effective marketing and profitable sales using CRM strategy and tools.

Top 10 Authors

Deliver amazing customer experiences at every location and every touchpoint. Real-time feedback gives you an immediate view of customer happiness that you can put into action across your entire business with AskNicely. Try it free.

Mastery of Customer Experience at your fingertips with CX University’s Online Courses and eModules. Earn your certification as a Customer Experience Specialist (CXS)™ or unite your organization in online and on-the-go training that puts the customer at the center of business.