Posts tagged issues management

Issues management sounds like a fairly broad term but in public relations terms it refers to keeping an eye on any issue that has the potential to disrupt or damage your business reputation.

So you might be thinking now that issues management is not for you but there isn’t a business out there that doesn’t have ‘issues’ that could dent their reputation.

Of course there are businesses that have bigger and more complex issues to handle because they are larger and more exposed to multiple stakeholders like Woolworths which faces a myriad of issues every day. I spent two years working there More >

I have watched with fascination this week as our two biggest newspaper publishing companies Fairfax and News Limited have made announcements about the future direction of their respective companies.

Fairfax was the first cab off the rank and the general impression I got from media reporting of the announcement was gloom and doom, job losses, printer press closures, tabloid sizing and strike action. The commentary that followed was about whether we would still be getting quality journalism or whether the newspaper would survive in newsprint for much longer.

I have no idea if Fairfax was attempting to talk up the positives and More >

QANTAS CEO Alan Joyce announced at a Senate inquiry in Canberra this week that “We [QANTAS] have a commitment to safety leadership”, and followed it with “somewhere in the world a QANTAS group plane takes off every second and there’s only a ‘technical problem’ every four minutes”. If you do the maths, that equates to 1 in every 240 planes having some form of malfunction, a fact which doesn’t put travelers at ease especially considering the escalating number of engine problems and recent scrutiny over pilot training.

Joyce blames “…the press interest and the press scrutiny,” for the rising fear and More >

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