Access the Order Supplies tool in the Shipping menu to view the free supplies UPS offers, such as pouches, and Express envelopes and boxes.

Log in to place an order, and if you have a UPS account, add the account to your profile to ensure all available supplies are displayed. Once you’ve submitted the order, you can add items to a Quick List of frequently used supplies for easy reordering.

Supplies should arrive within a few business days.

Please note that Express packaging is only available for air and international shipments. Other supplies such as ground boxes can be purchased at The UPS Store® or UPS Customer Center locations.

When a sender creates a label for an order, we provide a tracking number the sender may share with the customer before uploading the information to UPS.

Once the sender transmits the shipment information to UPS, you'll be able to track your package and see the status, "Shipment Ready for UPS Pickup."

Once UPS has possession of the package, you'll see updates such as "Origin Scan" or "Pickup Scan" to indicate we have the package. With these scans, we'll calculate and display a scheduled delivery date.

If your tracking number returns an “invalid” or “no information found” message, please contact the sender. If no information shows on your package when you track, our representatives will not have any information either. Only the sender can start an investigation or reship an item to you.

To help ensure the safety of your package, the driver will try to leave your package out of plain sight. We recommend that you check all exterior doors and any locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. You should also check with anyone who might have retrieved the package. If you’re still unable to locate the package, contact the sender to start a claim.

Package senders or receivers can use our online submission process to report package damage. An inspection by a UPS representative may be required. You also have the option to submit photo documentation along with your claim. Although photo documentation is not a requirement, providing photos can help us resolve your claim more efficiently. If you are unable to submit a claim online, contact the sender to start a claim.

Note: UPS urges you to review photo documentation requirements to help you prepare your damage claim.

Look for a red box labeled “Special Instructions” on the tracking results page. If this is displayed with the message "Signature Required" or "Adult Signature Required," then a signature is needed to receive your package. Otherwise, a signature is not needed, and your package may be left in a safe place (out of sight and out of the weather), at the driver's discretion.

You can provide delivery instructions, specify a neighbor to receive your package, or in some cases authorize release without a signature by signing up for UPS My Choice®.

We understand it may be difficult to receive deliveries during the day at home. To make it easier, we will often deliver your package the following day to a nearby UPS Access Point™. These are business locations near your home where the package will be held over seven days, until you are able to pick it up.

Continue to track your package on ups.com, and look for the “Delivered to UPS Access Point” scan. The address, hours, and directions to the UPS Access Point location are available on ups.com.

If you sign up for UPS My Choice®, you can choose a preferred UPS Access Point for future deliveries and also designate an alternate location.

With the number on the InfoNotice left by the driver, you can also choose to have the package redelivered to your address. It could take up to two business days for the package to be redelivered to you, depending on the status of the package when you make the request.

If tracking shows that you have an "exception," it means an event or situation, such as a customs delay, may cause your delivery to be rescheduled.

Check the Shipment Progress section in Tracking for the most up-to-date details about changes in delivery schedule.

Shipment movement information is captured each time we scan your tracking label in the UPS delivery system. There may be several days between scans if the package is going cross-country or moving between countries.

Please note our representatives will have the same information displayed on the Tracking tool.

UPS SurePost™ and UPS Mail Innovations® are contractual services, chosen by the sender for your shipment, wherein UPS transports the package to the destination area and hands the package to the United States Postal Service (USPS) for final delivery.

For UPS SurePost packages, you can upgrade your package to UPS Ground for a fee if you're a UPS My Choice® member (free for Premium members).

We are unable to make any changes to UPS SurePost packages without a UPS SurePost upgrade completed through UPS My Choice.

Once we transfer the package to the USPS, we cannot provide updates or make changes to the package delivery. Upon USPS delivery, tracking information will appear on ups.com.

If you have concerns about your package being delivered via UPS SurePost or UPS Mail Innovations, please contact the sender for assistance.

It is not uncommon for browsers to behave inconsistently. Our goal is to eliminate all these issues through ongoing exhaustive browser testing. However, browser issues can still occur. When you do encounter these display issues, clearing your browser’s cache may help resolve them. Below are instructions to clear your cache.

Google Chrome

Open your Google Chrome web browser.

Select Ctrl + Shift + Delete at the same time on your keyboard to open the Clear browsing data dialog box.

Alternatively, you may navigate to the Clear browsing data dialog box by following these steps:

In the top-right corner of the page, click the overflow menu icon (the three vertical dots).

Select Settings from the drop-down menu. The Settings page opens in a new tab.

Click Show advanced settings to display more options on the page.

Click Clear browsing data under Privacy.

Select beginning of time from the Obliterate the following items from drop-down menu.

Select the following check boxes:

Cookies and other site and plugin data

Cached images and files

Hosted app data

Click Clear browsing data to clear your Chrome browser’s cache.

Now try to use the site again.

Microsoft Edge

Open your Microsoft Edge web browser.

In the top-right corner of the page, click the Hub icon (the three horizontal lines) to open the Hub

Click the History icon (the clock) at the top of the Hub

Click Clear all history. The Clear browsing data pane is displayed.

Select the following check boxes:

Cookies and saved website data

Cached data and files

Click Clear to clear your Edge browser’s cache. The message “All Clear!” will appear at the top of the pane.

Microsoft Internet Explorer 11

Open your Microsoft Internet Explorer web browser.

Select Ctrl + Shift + Del at the same time on your keyboard to open the Delete Browsing History dialog box.

Alternatively, you may navigate to the Delete Browsing History dialog box by following these steps:

In the top-right corner of the page, click the gear wheel icon.

Select Safety from the drop-down menu.

Select Delete browsing history from the submenu.

Select the following check boxes:

Temporary Internet files and website files

Cookies and website data

Click Delete to clear your Internet Explorer browser’s cache. A notification message will appear at the bottom of the page when the browser’s cache is cleared.

Mozilla Firefox

Open your Firefox web browser.

In the top right corner of the page, click the hamburger menu icon (the three horizontal lines).