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College Certificates

College Certificates

NCTI courses and professional certifications give employees professional training and credibility, and put them on a path to a college education. Because many of our courses are accredited, students can apply the credits they earn toward a college certificate in Broadband Technology, Customer Care or Broadband Leadership from our partner, Arapahoe Community College.

College Certificates

Broadband Technology

Technicians advance their careers with a certificate designed to help employees move into technician team management. Comprehensive knowledge of complex processes and evolving technology will equip emerging leaders to manage diverse teams.

Installer

3 credit hours

Installer Technician

4 credit hours

Service Technician

4 credit hours

System Technician

4 credit hours

Fiber Testing & Maintenance

2 credit hours

Fiber Installation & Activation

2 credit hours

Digital Technician

3 credit hours

Advanced Technician

4 credit hours

Customer Care

Representatives gain the necessary communication and leadership skills to move into a customer service supervisory or management role. Covering sales, technical troubleshooting and supervisory skills, this certificate prepares employees for a successful career as a care leader.

Business Writing

1 credit hours

Cable Network Overview

1 credit hours

Delivering Cable Services

3 credit hours

Basic Broadband Troubleshooting

3 credit hours

High-Speed Data Customer Service

2 credit hours

Advanced High-Speed Data Customer Service

3 credit hours

Negotiation & Conflict Resolution

3 credit hours

Principles of Sales

3 credit hours

Consumer Behavior

3 credit hours

Broadband Leadership

Employees prepare to move into management with an educational focus on leadership, management and communications skills. Designed for technicians and customer care representatives ready for the next challenge, the certificate helps them get ready to lead.