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Logitech Desktop Messenger uses "BackWeb" proactive technology to retrieve information about your Logitech devices by downloading content in the background during network idle time. Eventhough they claim not to upload any other information to their servers or any other internet servers, it's still spying in my book. So, if you want to remove this feature, simply remove "Logitech Desktop Messenger" from Add/Remove programs in the control panel. =====

I do not recommend that you have more than one anti virus product installed and running on your computer at a time. The reason for this is that if both products have their automatic (Real-Time) protection switched on, then those products which do not encrypt the virus strings within them can cause other anti virus products to cause "false alarms". It can also lead to a clash as both products fight for access to files which are opened again this is the resident/automatic protection. In general terms, the two programs may conflict and cause:

False Alarms: When the anti virus software tells you that your PC has a virus when it actually doesn't.

System Performance Problems: Your system may lock up due to both software products attempting to access the same file at the same time.

Therefore please go to add/remove in the control panel and remove either AVG Anti-Virus 7.1 or - Norton Internet Security

Please print out or copy this instructions/tutorial to Notepad as the internet will not be available to you at certain points of the removal process (while in Safe Mode). Make sure to work through all the Steps in the exact order in which they are listed below. If there's anything that you don't understand, ask your question(s) before moving on with the fixes. ===== Please download ATF Cleaner by Atribune. Don’t run it yet.=====

download Avg anti-spyware from HERE and save that file to your desktop.

Once you have downloaded Avg anti-spyware, locate the icon on the desktop and double-click it to launch the set up program.

Once the setup is complete you will need to run Avg and update the definition files.

On the main screen select the "Update" icon then click "Start Update". The update will start and a progress bar will show the updates being installed.

Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.

Once in the Settings screen click on "Recommended actions" and then select "Quarantine".

Under "Reports"

Select "Automatically generate report after every scan"

Un-Select "Only if threats were found"

Don’t run it yet Close Avg anti-spyware .
=====

Please Run HijackThis again, click scan, and Put a checkmark next to each of the lines listed below, if still present:

Then close all other windows--you should only see Hijack This on your Desktop--and click the Fix Checked button, and EXIT Hijack This.
=====

Reboot into SAFE MODE By pressing the F8 key right when Windows starts, usually right after you hear your computer beep when you reboot it (some versions of windows will display 'Starting Windows' with a grey progress bar) you will be brought to a menu where you can choose to boot into SAFE MODE
=====

Still in safe mode run: ATF
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select AllClick the Empty Selected button.If you use Firefox browserClick Firefox at
the top and choose: Select AllClick the Empty Selected button.NOTE: If you would like to keep your saved passwords, please
click No at the prompt.If you use Opera browserClick Opera at the
top and choose: Select All
Click the Empty Selected button.NOTE: If you would like to keep your saved passwords, please
click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located
at the bottom of each menu.]
=====

Lauch Avg-anti-spyware by double-clicking the icon on your desktop.IMPORTANT: Do not open any other windows or programs while Avg is scanning, it may interfere with the scanning proccess.

Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan"

Avg will now begin the scanning process, be patient this may take a little time.

Avg will list any infections found on the left hand side. When the scan has finished, it should automatically set the recommended action to Quarantine--if not click on Recommended Action and set it there. Click the Apply all actions button. Avg will display "All actions have been applied" on the right hand side.

Click on "Save Report", then "Save Report As". This will create a text file. Make sure you know where to find this file again (like on the Desktop).

Close Avg.

IMPORTANT: Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button=====

here is the copy of the hijack log, there was nothing on the avg anti spy, but when i went to restart into safe mode ,after removimg the stuff from hijack this log. i got a End now window popup saying shelldon hidden window" was not responding i clcked the end now tab and windows closed down as normal the pc seems to running alright at the moment

Double-click blbeta.exe then accept the agreement.click > scan then > next,You'll see a list of all items found.

NOTE:Don't choose for rename yet! I want to see the log first, because legit items can also be present there...There must be also a log on your desktop with the name fsbl.xxxxxxx.log (the xxxxxxx stand for numbers)

Backlight showed nothing
here is the kaspesky report
i have removed all the symantec stuff
The end now window acually said "shelllcon is not responding"
since i removed norton the pc seems to be running faster

Please print out or copy this instructions/tutorial to Notepad as the internet will not be available to you at certain points of the removal process (while in Safe Mode). Make sure to work through all the Steps in the exact order in which they are listed below. If there's anything that you don't understand, ask your question(s) before moving on with the fixes. =====

Update Avg-anti-spyware please. On the main screen select the "Update" icon then click "Start Update". The update will start and a progress bar will show the updates being installed.

Close Avg Don’t run it yet. =====

Please reboot your computer in SafeMode by doing the following:

Restart your computer.

After hearing your computer beep once during startup, but before the Windows icon appears, press F8.

Instead of Windows loading as normal, a menu should appear.

Select the first option, to run Windows in Safe Mode.

If you have trouble getting into Safe mode go here <--link to tutorial

=====

Now, using Windows Explorer, (right click on start, click on explore) I need you to DELETE the following files and all their content if still present :

Lauch Avg-anti-spyware by double-clicking the icon on your desktop.IMPORTANT: Do not open any other windows or programs while Avg is scanning, it may interfere with the scanning proccess.

Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan"

Avg will now begin the scanning process, be patient this may take a little time.

Avg will list any infections found on the left hand side. When the scan has finished, it should automatically set the recommended action to Quarantine--if not click on Recommended Action and set it there. Click the Apply all actions button. Avg will display "All actions have been applied" on the right hand side.

Click on "Save Report", then "Save Report As". This will create a text file. Make sure you know where to find this file again (like on the Desktop).

Close Avg.

IMPORTANT: Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button=====

This process will clean out your Temp files and your Temporary Internet Files. Please do both steps:

Step 1:Delete Temp FilesTo clean out your temp files, click on Start and then run, and type %temp% and press the ok button.

This should open up the temp directory that your machine uses. Please delete all files that are found there. If you get an error when deleting a file, skip that file and delete all the others. If you had trouble deleting a file, reboot into Safe Mode and follow this step again. You should now be able to delete all the files.

Step 2: Delete Temporary Internet FilesNow I want you to open up Internet Explorer, and click on the Tools menu and then Internet Options. At the General tab, which should be the first tab you are currently on, click on the Delete Files button and put a checkmark in Delete offline content. Then press the OK button. This may take quite a while, so do not be alarmed with how long it takes. When it is done, your Temporary Internet Files will now be deleted.

Finally, and definitely the MOST IMPORTANT step, click on the following tutorial and follow each step listed there:

Glad I was able to help and if there any other problems related to your computer please feel free to post them in the appropriate forum. Though we help people with spyware and viruses here at BC, we also help people with other computer problems!