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1. Do the tours run despite bad weather conditions and public holidays?Yes, our tours will still run on public holidays and in spite of bad weather conditions, unless the safety of our guests is compromised.

2. Is there a maximum or minimum number of people allowed on a tour?We have no minimum for most of the tours. In terms of the maximum, we work hard to achieve an average group size of 26 PAX and we will always try to keep numbers under 30. However, 40 is our absolute maximum. There are always multiple guides to ensure that everyone can be accommodated. If you are planning on joining the tour with a group larger than ten people, reservations are required so that we can be sure to have an appropriate number of staff members at the tour starting point on the given day.

3. What languages are the tours offered in?All tours are available in English and Spanish. Further languages may be available as a private tour. If you would more information about a private tour, please send us an email to [email protected].

4. Can children attend the tours?Children under 13 accompanied by a parent are welcome on any of our tours for free. There is no need to book for them and they can sign up directly without pre-booking. If the tour requires transport, then transportation fees must be paid for the child at the beginning of the tour.

5. Is it possible to do two tours in one day?Yes! In fact, you could do as many as four, an example being the Free Tour in the morning, followed by the Majestic Madrid Tour in the afternoon, before joining the Tapas Experience or Spanish Inquisition Tour in the early evening, and then rounding out the night on the Pub Crawl. Please see specific tour times and days for more information about combining tours.

6. Can I join the tours halfway?Due to organizational reasons, it is not possible to join any tour halfway. If you would like to do the tour, please do everything you can to make it to the start point on time and we will be more than happy to welcome you!

We understand that this might not be ideal for you but please take into account that you will be participating in a group tour with other guests, therefore picking up people halfway will inconvenience the whole group. We appreciate your understanding on this matter.

7. Are the tours wheelchair accessible?All the tours contain a few inclines and uneven terrain, and they last approximately 2.5 hours. Despite this, they are all manageable by wheelchair as long as one is accompanied by an able-bodied person.

10. What time do I need to show up for my tour?Please be at the meeting point of the tour 10 to 15 minutes before its starting time. This way we will be able to organize the groups and to make sure the tour runs on time.

11. How long is my tour?All the tours are roughly 2.5 hours long and the Spanish Experience lasts around 3.5 hours. However, your freelance guide might alter the length depending on the comfort and interests of your group. The Pub Crawl does not have a set tour length; it is determined by the energy levels of the individual participant!

You will be able to find the meeting point of the tour, along with all the relevant information, including a brief description and list of highlights to see during the tour here:

12. How do I find the starting point of my tour?You can find all our start points on our website by clicking on "Tours" on the main menu and choosing your tour from the left hand side menu. You can also find it on the pdf ticket you received when booking the tour. To make things easier for you, we have summaried here our meeting points:

13. Where does my tour end?Unfortunately, we can't say exactly where any tour end because the guides we work with are freelancers. This means that although they visit all the places we advertise, they are at liberty to plan their route as they feel is best, so we cannot say for certain which order the guides will visit places in. If you ask at the beginning of the tour, the guide will be happy to let you know where she/he plans to take the group. However, here is a list of the approximate ending points for our tours:

14. What is the itinerary of my tour?Unfortunately, we cannot tell you the exact itinerary of your tour as the guides we work with are freelancers, which means that although they visit all the places we advertise they are at liberty to plan their route as they feel is best, so we cannot say for certain in which order the guides will visit the highlights.

15. Does the Pub Crawl meet at the same spot every night?Yes, the meeting spot is always the same; just look for our team in their signature red SANDEMANs NEW Europe t-shirts or jackets! Check out the Pub Crawl tour page for the exact location.

1. Do I need to book a Free Tour or a select (paid) tour in advance?No, it is not a problem for you to show up directly at the meeting point 10 to 15 minutes before the tour starts and register yourself on the spot with one of our representatives*. However, booking your Free Tour or paid tour in advance will help us plan ahead and decide how many guides we will need on a given day. On busy days with higher demand for our services and limited spaces on the tours, priority will be given to those who have pre-booked.

*The Free Tour is intended for small groups and individual travelers. If you are joining with a group of 10 or more people, pre-booking the tour is necessary, and you will be asked for a small per person reservation fee. On paid tours, discounts are available for groups of 10 or more people when booking online, and 5% discounts are automatically applied for any person booking more than one paid tour.

3. How do I book a tour online?If you want to book a tour online, you just need to head to our website, www.neweuropetours.eu and select the city where you want to join the tour in. To do that, please click on the “Search by city” button and pick your destination city. Then choose the tour you want to take part in and click on the button “BOOK NOW!”. The booking form with a calendar with the dates, hours and languages we offer the tour will pop up.

4. How can I book a private tour?​For those families, couples or groups looking for a more personal experience with a private tour guide, then a private tour would be your best choice! Your private tour guide can pick you up from your hotel, you can suggest your preferred starting time and even adjust the content to your preferences. You can book a private tour starting from €120 / £130 / 1080 DKK per tour guide booked. To book a private tour, please click here.

5. How far in advance can I book a tour?You can book the tour as much far in advance as you like. If you book more than two months ahead, we recommend you to check the schedules and starting points on our website closer to your tour date, as our tours are subject to schedule changes. However, we will normally let you know via email about those changes before the tour takes place.

6. How can I reschedule or cancel my Free Tour?If it is a reservation for the Free Tour for a group of nine people or less, you can make a new reservation without having to cancel your previous booking, or simply go on another time and date to the meeting point 5 to 10 minutes before the tour starts and speak directly with our representative there.

7. How can I reschedule or cancel my select tour?If you want to reschedule your select tour, please send an email to [email protected] with the name of the city you are doing the tour in, your booking reference number and the new date to join the tour. We will be more than happy to assist you.

As you will see on the Terms & Conditions in our booking process, SANDEMANs NEW Europe has a no refund policy unless we are at fault for the cancellation of your tour. However, if you let us know more than 24 hours before the start of the tour and we will credit you with 50% of the purchase price which can be used towards the purchase of additional tours.

Contact us

If you can't find the answer to your question above, please do not hesitate to call us on +49 30 510 500 30 or send us message using the form below.We will respond within 48 hours and most emails are answered within 2 hours during normal business hours (GMT +1).