Contact Us

You are here

Share this

We want to make sure that we can help you to find the perfect adventure holiday. If you have any questions about anything, please get in touch with one of our experts using our contact form, by email or simply calling us.

Common booking | Post booking questions

If you wish to make any changes to your booking, particularly if you need to alter any flights booked through us, please let us know as soon as possible. Flight amendments often incur extra airline costs depending on the changes to be made and if the ticket has been issued or not. All requests for changes should be referred to Customer Operations.

If you need to cancel your booking, please let us know as soon as possible. This is required in writing and you should refer to the booking conditions with regards to any cancellation charges that may apply. Normally, if you cancel before the final balance is due, the deposit and insurance premium are non refundable but we can usually hold your balance for you to use on a future trip. Please contact Exodus for further details. Once your final balance has been paid, there is a sliding scale of charges, outlined in the booking conditions.

If you wish to transfer your booking to a different holiday or traveller, you should contact us before the final balance is due for your existing holiday, and there are no fees charged by Exodus to do so. Any changes are, however, subject to any additional fees charged by local suppliers or airlines. Transfers after the final balance is due are classed as a cancellation and re-booking. For cancellations or transfers, please contact Customer Operations.

How can I pay my balance?

The balance of your payment is due 56 days (133 days for Polar trips) before departure. Your invoice shows the date your final balance is due and, if you have booked directly with Exodus and we have an email address for you, a reminder will be sent out 1 to 2 weeks before this date. To pay, you can use any of the following methods, quoting your booking reference in all cases:

Call the Accounts team on 020 8772 3743; we accept all major Credit Cards and UK Debit Cards. Please note that we do not accept payment by Amex. There will be no fee applied to payments made on any other card types.

Pay us by Bank Transfer – payments in £ Sterling should be made to Exodus Travels Ltd. Sort Code 20-65-63, Account No. 53813509. For payment in other currencies, please contact us directly.

For queries, assistance or to pay by card, you can contact the accounts team as follows: telephone 020 8772 3743, email [email protected] or fax 020 8675 5276.

A receipt of payment will be emailed out to the lead booker within one working day of payment being received. If you have not received a receipt and would like one, please contact the accounts team on the above number. If payment is not made on time you may lose your place on the trip, although we will always do our best to contact you before we cancel your booking.

Joining the tourWhen you purchase a tour on a land only basis (i.e. without international flights from Exodus), you take the responsibility of reaching the start point of the tour yourself. In most cases, the start point of the tour is the first night’s accommodation; the exact start point is referred to in the brochure, website or trip notes for that trip. Our final joining instructions contain detailed advice on how to reach the start point from the main airport for that destination. Meeting times with the tour leader and group will vary from tour to tour, normally depending on the arrival time of the group flight from London. However, instructions for land only clients should be displayed in the hotel or left with reception confirming what to do next.

Making use of Exodus transfersIf you have booked land only and your flight arrangements allow you to make use of the Exodus group transfers, then we can arrange for you to join these at no charge. You must request this in advance and provide us with your flight arrival details. You should be aware that if your flight is delayed, the Exodus group transfer will not wait for you indefinitely (we usually set a maximum waiting period of 30 minutes beyond the scheduled arrival time) and you will be responsible for the cost of your onward travel arrangements to catch up with the group.

Changes to group flight arrangementsOccasionally we are forced to change the group flight, and re-arrange the group transfer accordingly. If you are relying on taking the group transfer, you may need to make alternative arrangements if the transfer no longer coincides with your flight arrangements

Contact us by email, phone or complete the online form below.

If you're looking at our website from outside the UK and would like to book through an agent in your country, please take a look at our list of approved agents by country here.