Mobile phones are more than just phones. They have become indispensable portable computers, helping manage our personal lives, connecting us at all times to the office and bringing us the information we want, when we want it at the speed of light.

While many credit unions are making investments to improve the quality of their virtual member interactions, Affinity Plus Federal Credit Union is placing an emphasis on old fashioned, face-to-face communication.

A new report from Forrester Research states mobile banking adoption in Canada has jumped by eight percentage points in two years. According to surveys the firm conducted with more than 5,000 online Canadian adults, the percentage of Canadian consumers who use online banking was 1% in 2008 and 9% in...