Setup your tech

Optimise your tech

Recover your tech

Protect your tech

Got a new device or new app? We'll help you set it up fast so you can start using it sooner.

We'll help with non-Telstra tech too

We can help you get all your devices working together - whether they're Telstra or not - on any internet connection including Wi-Fi & Bluetooth.

Do more with your gadgets

Want to get the most out of your technology, or learn how to use a social network? Maybe you want to boost Wi-Fi coverage across your home. Our trained experts can help you over the phone, remotely via secure software or in your home.

Keep your photos and memories safe

We can help you protect your photos, videos and all your important data - whether that's on hard drives or in the cloud.

If something does go wrong and you need to get your files or photos back, we'll help you restore them on your devices.

Protect your family online

Get expert help to protect your computers, laptops and other devices from viruses or malware. We can also help you set up parental protection and accounts to manage your family's access to the internet.

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What does Telstra Platinum cover?

Bought your own gear? No problem, we take expert care of non-Telstra devices too

TV & Streaming Services

Watch what you want, when you want. Get expert help to connect your TV to your Wi-Fi, or stream Netflix, Stan and Foxtel.

Email & Virus Protection

We’ll help you detect and remove spyware and viruses, and keep them out with Telstra protection services or by configuring what you already have.

Data & Photo Backup

Computers & Software

We’ll keep your computer running at its best speed with the latest software and printer connectivity, so you can focus being your productive best.

Mobiles & Tablets

Our experts can sync your mail, calendars, and photos for Apple, Samsung or any brand of android smartphone or tablet.

Smart Home

Let our experts help you set up your Smart Home to control lights, appliances and thermostats remotely with the Smart Home app.

Telstra Platinum services

We know everyone has different levels of tech expertise, and needs different types of help. Whether it’s a sudden IT crisis that you have to fix now, or you want peace of mind with 24/7 tech support, we can help.

We work with all major brands and devices, and the list is constantly growing. Plus our No fix No fee guarantee means that if we can’t help you, we won’t charge you.

Stream it straight to the big screen

Stay safer online with Parental Controls

It’s a great learning tool and great fun, but not everything online is ok for kids. That’s why parental controls are so important. Talking to your kids about the dangers online, and backing it up with a content filtering system, is the best way to protect them.

Telstra Platinum® is available for eligible Telstra customers only. Services are not available for some devices and software. The cost of any software/hardware is not included in the price of the service and you are responsible for any data charges. Fair use policy applies. In-home services are not available in all areas. If you change or cancel an in-home service, you need to give us 24 hours’ notice, otherwise you’ll be charged a $99 cancellation fee.