The packaging was inadequate and as a result one of the three bottles was broken at the neck resulting in shampoo leaking out

20-Jan-2014The mark of a good organisation is in how they deal with problems, we had an issue with the delivery, not the fault of Feel Unique but with their carrier. Feel Unique immediately replaced the damaged product and apologised for the problem, reassuring to know that when things don't quite go right the supplier is able to take responsibility and resolve quickly and without hassle. - We'll be back!

I am sorry to hear that your order arrived damaged, we at feelunique take great pride in our packaging in ensuring that your products arrive in perfect condition. However, this was not the case with your order and we can only apologise for any inconvenience and upset caused. I have passed on your comments to our Warehouse Manager and sent you an email offering a solution to your complaint. Once again our most sincere apologies for the inconvenience caused.