Right now, when you open a specific list of tickets by Assignee, a predefined set of fields displays (Request #, Status, Opened, Submitted By, Organization, Assigned To, Next Action, Subject, Priority, Severity, Request Type, Last Activity). It would be great it we could customize the fields that display in the lists.

The fields for a case when it is created should contain different fields than when a case is being closed. Currently with custom screens, the fields which are included persist throughout the life of a case regardless of its status. So when a user opens a case, we need to include a field called "Closing notes" because that field needs to be completed when a user closes a case. That doesn't make sense, it clutters up the screen, and confuses the end user trying to submit a case.

Instead, we should be able to design our custom screens based on case status. So for example, the "Closing notes" field would only appear when a user clicks the "Close" button and we could hide other irrelevant fields from appearing during this status change.

The fields for a case when it is created should contain different fields than when a case is being closed. Currently with custom screens, the fields which are included persist throughout the life of a case regardless of its status. So when a user opens a case, we need to include a field called "Closing notes" because that field needs to be completed when a user closes a case. That doesn't make sense, it clutters up the screen, and confuses the end user trying to submit a case.

there should be a cancel button by default on the submit issue page. even if i am halfway through filling a form to submit an issue, i should have the ability to click on "Cancel" which will direct me to the dashboard or the my issues page. alternately, there should be customizable options to add buttons.

We would like to be able to hide the subtask field from the end users. Also, we are very happy with the Request By Date field because it has a timer associated with it however we do not want our end users to see that so we would like to hide or remove it from the EndUser Template.