For Australian customers, free shipping and free returns are available on all Australian orders. Standard delivery orders are shipped by Australia Post and will be received within 2-7 business days after being dispatched. Standard delivery may take longer in certain rural areas and Western Australia. A signature will be required on delivery, so please provide a delivery address where someone will be available to receive your goods. A work address is often a good option. If no one is available to sign for the goods, the parcel will be delivered to your local post office for pick up. Priority Shipping within Australia is also available at a flat rate of $14.

For international customers, orders will generally be shipped at the UPS Saver delivery rate which is calculated at a standard rate based on your shipping destination. To read more about Shipping & Deliveries, please see our FAQshere.

We will provide you with a refund or exchange where goods are faulty, wrongly described, different from the style shown or do not do what they are supposed to do.

We will provide a refund or exchange if you simply change your mind or make a wrong decision, as long as the goods are unworn and returned within 14 days of receipt of the goods in their original packaging or with original tags/labels attached. Please note, returns for change of mind is available to Australian customers only.

Your order receipt or proof of purchase must be presented at the time of any refund or exchange.

Any refunds will be given in the same way as you originally paid for the goods. EFTPOS and credit card refunds will be processed against the original cardholder details.

If you would like to exchange the goods, and you are an Australian customer, you may visit your nearest boutique to do so. Please contact us if you are unable to visit a store.

No refunds will be given for change of mind on Clearance or Mid Season or End of Season sale items. You may however exchange these clearance/sale items by taking them to your nearest Diana Ferrari boutique, as long as the goods are unworn and returned within 14 days of receipt of the goods in their original packaging or with original tags/labels attached. Please contact us if you are unable to visit a boutique.

Gift cards are excluded from this policy.

Items purchased from Diana Ferrari online at www.dianaferrari.com may be returned for exchange or refund (in accordance with the Online eBoutique terms noted above), at Diana Ferrari retail boutiques within 14 days of receipt of the goods. Your online Tax Invoice must be presented at the time of refund or exchange. You will receive your Tax Invoice as your order confirmation email; this is different from the packing slip that is delivered with your ordered items. Please note "Diana Ferrari retail boutiques" does not include independent stockists or major department stores. Find your nearest boutique online.

We have provided the most accurate size information and conversion, however please note that some variance is expected. We advise that you check measurements as well as your usual shoe size prior to purchasing.

If you are not completely happy with the fit for your purchase we will be glad to help you return the item or exchange it for a different size, in accordance with our returns policy.

Shoe Size (AU)

5

5.5

6

6.5

7

7.5

8

8.5

9

9.5

10

10.5

11

11.5

12

13

Shoe Size(EUROPE)

35

36

37

38

39

40

41

42

43

44

Approx length in millimetres

230

234

238

242

246

250

254

258

262

266

270

274

278

282

286

290

Width

Styles in the Diana Ferrari collection are a standard width fitting (B). Styles in the Supersoft by Diana Ferrari collection are a wider fitting (C).

How to Measure Your Foot

To ensure you purchase the right fit, we recommend you first measure the length of your feet.

Whilst seated, place your foot on a piece of paper in front of you. With a pencil, trace around foot. Hold the pencil as straight up as possible while measuring and ensure the pencil remains in contact with your foot during this process. With a ruler measure the distance between the two points on your drawing, reduce this number by 5mm, and the result is your foot length and the number you will use to determine your shoe size.

Footwear

Regularly polish your Diana Ferrari footwear.

Ensure you remove any dust or dirt with a soft brush or cloth before polishing.

Always remember to protect your suede and nubuck footwear with an appropriate protector before wear. The Diana Ferrari Water & Stain Protector (available from Diana Ferrari clearance stores) is ideal for repelling water and stains to keep shoes clean and dry, in addition to prolonging the life of your shoes. A suede brush will also help to keep the suede looking new.

For heeled products, check your heel tips regularly. When your heel tips start to wear down, take them to a good shoe repair shop and have them replaced to avoid slipping or causing further damage to your shoes

If your shoes accidentally get wet, stuff them with newspaper and allow them to dry naturally, away from a direct heat source. This will prevent the outer materials drying out and cracking