Exchange & Return Policy

Seller's Information

If you received the wrong product or it was damaged during shipping, please email [email protected] with the subject: REFUNDS (optional)

Returns

You may exchange or receive a refund on your purchase by retaining your invoice. Please contact us with details of the item you wish to refund or exchange.

All return shipping charges are the responsibility of the customer.

Other returns

Asota.tv will accept product returns and provide you with an exchange or refund where:

The product is faulty or is not of merchantable quality and You can present your Asota.tv online invoice or other adequate proof of purchase.

Please note, in the case of electrical and electronic products (see definition below) and safety products Asota.tv may elect to return the product to the manufacturer's repair agent to determine the nature of the problem. If the product is determined to be faulty, not of merchantable quality, not fit for purpose or not matching a description or sample Asota.tv will offer a repair, exchange voucher or refund.

If you cannot present your Asota.tv online invoice or other acceptable proof of purchase Asota.tv reserves the right not to offer a refund or exchange.

PrestoMall Return/Exchange Policy

Cancellation

Request for cancellation if product has not been dispatched after payment completion.

Strictly no cancellation for E-voucher after purchased.

Return

Request for return within 7 calendar days following delivery date.

Check seller's approval on buyer's request.

Buyer sends product in question to seller.

Seller receives and checks returned product.

Seller approves return and return is completed.

Strictly no return or refund for E-voucher.

Exchange

Request for exchange within 7 calendar days following receipt of delivery.

Check seller's approval on buyer's request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller send new product to buyer, and buyer receives it, and exchange is completed.

No exchange for E-voucher purchased.

How to Request for Cancellation/Return/Exchange

You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund. But, in case seller has already dispatched product, cancellation request can be rejected.

You can request for return after obtaining product, you should send the product in question to seller. After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.

You can request for exchange if wrong product is shipped, you should send the product in question to seller. After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

Criteria for Return/Exchange

You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

When request due to change of mind is made after 7 calendar days following delivery date

When product is used, destroyed or damaged

When tag attached to product is removed or package of product is opened and product value is damaged

When sealed package is opened or packaging materials are lost

When too much time has passed and product value has so decreased that its re-sale is not possible

When return/exchange request is made for customized product such as hand-made shoes or accessories

When components of product (including free gift) have been used or lost

When buyer did not follow instructions included in product

As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please email to [email protected] and we will do our best to help you.

Notice

Please note that, direct transaction with the seller without using PrestoMall payment service can cause problems such as; not receiving the product, receiving different product etc.

For sales products and contents registered by the seller, PrestoMall run by Presto Mall has no responsibility on any of the registered contents.

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About PrestoMall

PrestoMall, previously known as 11street Malaysia, is Malaysia’s largest homegrown online shopping platform, which is part of Presto - Malaysia’s first homegrown multi-service lifestyle app that offers various lifestyle and convenient features as well as hassle-free mobile payments. PrestoMall is operated by Presto Mall Sdn Bhd. (Formerly known as Celcom Planet Sdn. Bhd.).