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Introducing 311
In 2012 Provo City recognized the need for a customer service department. 311 has been able to help 92% of the
7,000 - 13,000 calls it receives monthly without having to transfer a phone call - just dial 3-1-1. Get to know PROVO311 and its many services in our animated advertisement. Learn the many ways that 311 can help you, and make your community a better place for you and yours!
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We Can Help
At PROVO311 it is our goal to answer all your questions, and help solve any issues you may have without having to transfer your call. We do our best to resolve the issue in a timely manner. 311, the only number you need to get to know Provo. Simply dial 3-1-1 or report your issue online today through our citizen self-service portal.
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Utility Billing
One of our functions here in Provo City is to handle all of the utility billing. We handle the process from reading meters to processing payments. Online, on foot or on the phone, PROVO311 has you covered.
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Business Licensing
PROVO311 handles all business licensing for the city. If you are a new business or an established business we can help you with all of your Licensing needs. Swing by and chat with one of our friendly representatives. Or simply dial 3-1-1 for all your business licensing questions.
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Passport Services
Provo City is now a Passport Acceptance Facility. We accept passport applications Monday - Friday, 8:00 AM - 6:00 PM, no appointment is required.
All application information can be found on the travel.state.gov website or by calling 3-1-1 for Customer Service. 311 Customer Service also offers passport photo services for a fee of $15.

Introducing 311
In 2012 Provo City recognized the need for a customer service department. 311 has been able to help 92% of the
7,000 - 13,000 calls it receives monthly without having to transfer a phone call - just dial 3-1-1. Get to know PROVO311 and its many services in our animated advertisement. Learn the many ways that 311 can help you, and make your community a better place for you and yours!
More >>

Provo311 Customer Service
Instead of having to weed through more than 300 seven-digit City numbers, all people need to know is 3-1-1.

Any Provo resident, business, or visitor can call 3-1-1 to inquire about City services, report any problems or issues, or get information.

Passport ServicesProvo City is a Passport Acceptance Facility. Agents are able to accept passport applications Monday - Friday, 8:00 AM - 6:00 PM, no appointment is required.
All application information can be found on the travel.state.gov website.

For new applications a fee of $35, payable to Provo City, is to be paid at the time of application. This payment can be made with cash, check or credit/debit card. The fee for the passport is a fee payable to US Department of State. Customers MUST bring in CHECK, MONEY ORDER or CASHIERS CHECK for this amount. (See fee table at travel.state.gov). Standard processing time for passports is 4-6 weeks, expedited is 2-3 weeks. There is an additional cost of $60 for expedited service.

We CAN NOT accept or process passport renewals. We can, however, assist in helping customers make sure they have the application correctly filled out and all necessary information included. All passport renewals are done through the mail, as stated on the Passport Renewal Form. If more specific information is needed a passport agent may speak to you, however the travel.state.gov website will be the most helpful, unless specific to our operation.

311 Customer Service also offers passport photo services for a fee of $15.

Fingerprint Services
311 Customer Service now handles all LiveScan fingerprinting for the City. Please feel free to visit us Monday through Friday 8:00 am to 6:00 pm, no appointment is necessary. The cost is $10 and customers are provided with two FD 258 fingerprint cards. Government issued photo ID is required. In the case of a minor - 15 years old and younger - if the prints are for employment we will accept a social security card, along with a picture ID (school ID, etc) AND a parent.

We currently process prints for the 4th District and Provo Justice Courts for NON felony charges. WE DO NOT PROCESS PRINTS FOR UTAH COUNTY. Customers will need to bring in their summons, along with valid US Issued Government ID. There is no charge for Criminal Prints.

FAQs

What if I don't have my ticket or citation number?

If you have lost or misplaced your ticket or citation our agents will assist you over the phone or in person. Please call Provo311 Customer Service at 801 852 6000, or 311 (inside city limits), or in person at 351 W Center Street. Please have your License Plate number available.

What is the Violation Fee Schedule?

The fee for violation of a civil infraction, parking citation, may qualify for a discount of up to fifteen dollars ($15.00) for early payment if the fee is paid within (5) business days after the citation is issued.

The fee for violation of a civil infraction, parking citation, paid or contested eleven (11) or more business days after a citation is issued shall be assessed a twenty-five percent (25%) late fee as shown in the Violation Fee Schedule.

The fee for any violation of a civil infraction, parking citation, mentioned may be discounted or waived at the discretion of the Department Director, the Civil Violations Hearing Examiner, or their representative.

If you disagree with the notice of parking violation you received, you may fill out an appeal online.

Please be aware of the following appeal policies and procedures:

If the appeal is submitted within five (5) business days no late fees will be assessed during the appeal process.

The Hearing Examiner will review the appeal along with comments provided by the officer and photo evidence associated with the violation before making a decision.

The Hearing Examiner will inform you of the decision to uphold, dismiss, or reduce the parking violation (through email unless an email address is not provided).

If you do not receive the decision within seven (7) business days, you will need to call Provo311 Customer Service to verify the appeal was received and is being processed. DO NOT ASSUME YOUR CITATION HAS BEEN DISMISSED.

If the appeal is denied (upheld ticket) the civil penalty is to be paid within seven (7) days of the Hearing Examiner decision to avoid late fees.