Gamification Can Help Improve Business Communication
Even communications can be "gamified" today. Nextiva, a business VoIP communications company, provides users with its Nextiva Analytics feature, which uses comprehensive reporting and analytics to create leaderboards that allow employees to measure their performance against that of their co-workers.[Read More]

One Horizon Group Partners with Hyette, Expands to South America
One Horizon Group, a service provider of voice-over-IP (VoIP) service and developer of mobile calling apps, has had a big year. This past October, TMC announced that the communications provider had made a strategic partnership to expand to Africa. Now it has reached south once again to offer products in South America through a similar partnership with Hyette Intercontinental Telecom, a telecommunications company that operates in nine countries in Latin America.[Read More]

Smargasy Launches New Hosted PBX for Florida Businesses
Hosted private branch exchange (PBX) and business voice over Internet protocol (VoIP) technology are an increasing part of the business landscape. As businesses discover the value in such systems, the provision of these systems becomes particularly important...and particularly lucrative. Smargasy, meanwhile, has just brought out its own hosted PBX operation, and one that will give businesses in the Cape Coral area new access to VoIP capability.[Read More]

NextCon16 Event to Promote Business Growth and Innovation
Cloud and communications technologies are transforming at a rapid pace, and most growing businesses in the industry emphasize development, innovation and channel partnerships. Remaining competitive in such a dynamic environment can be a challenge though, and businesses need to invest in their core initiatives and operations to keep in step with competitors.[Read More]

Technavio Names Top Suppliers of Global VoIP Services
The global VoIP subscriber base is expected to reach nearly 205 billion by 2020, achieving revenue in excess of $86 billion. This is a compound annual growth rate of almost 10 percent even while other forms of telecommunication services are entering the marketplace. The 2016 Technavio Global VoIP Services - Procurement Market Intelligent Report provides an analysis of the market, which also includes identifying the top five global VoIP service providers. This year the companies were 8*8, Vonage, RingCentral, Jive Software, and Nextiva.[Read More]

Vonage Lands 19 New Patents, Lots More Likely to Follow
Big news for Vonage recently landed as several of the company's patent applications bore fruit, giving the company fully 19 new patents from the United States Patent and Trademark Office, bringing the total to a cumulative 132. There's every possibility that that number could double in the coming weeks, however, as the company has a lot more patent applications waiting where those came from.[Read More]

Cloud9 Sees $30 Million in Latest Investment Round
Cloud9 Technologies, a software development company, offers its cloud-based communications suite to banks, brokerages, and similar businesses that participate in asset trading to meet the regulatory demands of the trading industry and the individual desires of their customers. It has provided many businesses with software that utilizes WebRTC for smooth audio and video transmissions within their web browsers, and now it hopes to continue that mission by properly utilizing its latest $30 million investment.[Read More]

SkySwitch, Bigleaf Networks Combine to Produce Better VoIP
Voice over Internet protocol (VoIP) is fundamentally changing the way we conduct business, making it easier to connect businesses and customers both between and among each group with simple, easy-to-use tools. Two names in comparative fields-cloud-based software-defined wide area network (SD-WAN) firm Bigleaf Networks and private branch exchange (PBX) and unified communications and collaboration as a service (UCCaaS) provider SkySwitch-recently got together to make a great new proposition for businesses.[Read More]

Nextiva Nets New Member of Amazing Partner Program
The temperature is dropping here in New England, but there's nothing chilly about Scottsdale, Arizona and the red hot cloud communications provider Nextiva. With a little over a month before NextCon 16 occurs, the business VoIP provider continues to build momentum with the recent announcement that Intelisys is now part of the Nextiva Amazing Partner Program.[Read More]

Business VoIP Helps SMBs Compete with Large Competitors
Small to medium-sized businesses (SMB) spend much of their time wrestling business away from their larger competitors. The benefits of a smaller company - more responsiveness, flexibility and customization - are apparent to many client organizations who may weigh the pros and cons of going with an SMB. (Larger companies, of course, have the advantage of brand recognition, integration and interoperability and a global infrastructure.)[Read More]

Mobile Workers Rejoice: Dialpad Integrates with Salesforce Lightning
Today's mobile workforce is a great thing. Allowing people to work remotely and on the go empowers them to be flexible, thus ensuring that productivity levels are better than ever. The cloud has become every industry's best friend; it connects every worker, whether they're sales teams, call center agents, anywhere developers and IT executives, etc. It no longer matters where you are-home offices, hotels, cafes, subways and trains, airports, cabs and so on-the cloud can keep you connected and working.[Read More]

NextCon16 Set to Bring Together Technologists and Thought Leaders
Those special folks tasked with keeping up on the latest gadgets and technologies with the executive power to take the next step and implement new solutions within their organization have a prime opportunity to brainstorm. The upcoming NextCon16 event will bring together IT influencers from a broad range of companies and backgrounds, including Steve Wozniak, Guy Kawasaki and Darin Brown.[Read More]

Analytics Help Track Call Data for Marketing Campaigns
Marketing has always been one of those business areas that falls in between an art and a science. It's an art because there are a variety of creative ways - some tried and true, others innovative - to attract potential customers' attention and keep existing customers. But it's also a science, since companies expect it to be a formula: put money into marketing, execute a campaign, and rack up hard sales figures.[Read More]

Conversational, Net2Phone Get Together to Augment the Machine Answering System
Admittedly, few people like to talk to a machine when calling a company. The problem is that having machines answer phones-commonly seen in answering services or virtual receptionist tools-is a lot less expensive than having a person do the job, and sometimes, can be even more effective. Recently, virtual receptionist provider Conversational announced it was getting together with Net2Phone to help drive new developments in answering systems.[Read More]

nexVortex and ADTRAN Alleviate Worries with mSIP
Calling all SMBs! I have good news. Has your business kept away from SIP Trunking because you're afraid of using it over the public Internet as a replacement for Primary Rate Interfaces (PRI)? It's okay, you're not alone. A lot of companies haven't made the switch yet because they don't like the idea of not being able to control voice quality over that network. Well, it's your lucky day because nexVortex has teamed up with ADTRAN, Inc. to tackle this very problem, among others.[Read More]

Access4 Joins Forces with Vibe Communications
Access4, a Unified Communication as a Service (UCaaS) provider, brings its solutions to pass through the BroadSoft voice, video and UC platform. They announced last week that they will be joining forces with Vibe Communications, a wholesale- exclusive provider of International Layer 2, Wholesale IP Transit and automated access service aggregation in New Zealand and Australia.[Read More]

If Mobility Isn't Your Strategy, Don't Look for Business VoIP Benefits
The mobile workforce has certainly changed in the past decade. While we once enjoyed the freedom that the cell phone provided, the increasing connectivity may have us more tethered to the office than we prefer. For some organizations, embracing business VoIP is essential. For others, mobility is one perk they are still trying to manage effectively.[Read More]

NewVoiceMedia Puts More Numbers in More Hands with Voxbone Use
At some point, we must run out of telephone numbers. The 10-digit system we currently use, of area code and seven-digit number, must inevitably stop producing number combinations just shy of the 10 billion mark, though we've likely got quite some way to go before we reach that point. With the growth of cloud-based systems, like cloud-based contact centers, the ceiling starts looking just a bit more inevitable. That's less of a problem for NewVoiceMedia, who recently started working with Voxbone to supply direct inward dialing (DID) numbers to allow for a fully global reach.[Read More]

3CX Joins Forces with TechSitters
3CX, a developer of a new software-based Unified Communications (UC) system, announced today that they are joining forces with TechSitters, a U.S.-based VoIP provider. The announcement comes after the completion of the 3CX interoperability testing by TechSitters.[Read More]

RingCentral Forms Partnership with Intelisys for Cloud Communications Distribution
RingCentral provides cloud-based business communications and collaboration solutions that is in high demand by today's distributed and mobile workforces. This has led to an explosive growth of UCaaS adoption as SMBs and enterprises looks to introduce new levels of efficiency in their organizations. To address this demand and make itself available to a new customer base, RingCentral formed a partnership with Intelisys.[Read More]

Broadview Releases OfficeSuite Readiness Tool
Broadview Networks offers businesses a number of communications services and tools such as its cloud-based phone system and call recording software. When it comes to installations of whole phone systems, preparation can make or break the entire process, so Broadview has created its new OfficeSuite Readiness Tool that monitors a prospective business's network to determine its ability to handle IP-based communications.[Read More]

Knowlarity Communications Reportedly Looking for Additional Funding
As startups begin to establish themselves and grow, it is critical to have the necessary funding to continue that progress, because without it, even the best ideas won't be able to reach their full potential. With that in mind, Knowlarity Communications has been reported to be in the process of trying to raise up to $40 million for further acquisitions, and to grow its overseas market.[Read More]

How Business VoIP Gives Insights into Data
The word on the street if you want to stand out in your market is Data. The more data you have and the better resources you use to make sense of that data, the better position you'll be in to outsmart the competition and deliver exactly what your customers want. But did you know that you can get a wealth of valuable information from your call data?[Read More]

Text Request Adds Texting to Business Landline, VOIP, Toll-Free Numbers
In 2011 American sent a record high 2.3 trillion texts, and by 2015 it had declined to 1.9 trillion texts, according to the industry trade group CTIA. While telecoms have been scrambling trying to keep up with the disruption of mobile messaging apps, they have been evolving to use this medium more efficiently across all devices with new use cases. Text Request, a provider of cloud-based live text conversation platform, has announced a new number hosting service that is going to allow organizations to add the Text Request dashboard to their existing landline, VOIP, and toll-free numbers without changing the current phone service for free.[Read More]

RingCentral Now Approved Supplier of Business Communications for RE/MAX
For organizations that are dispersed across a wide geographical area, cloud communications brings all of their assets together as though they are operating in one location. RE/MAX, a company with more than 100,000 agents in close to 100 countries selling real estate, has approved the enterprise cloud communications and collaboration applications by RingCentral to be the supplier for business communications for all of its affiliates.[Read More]

Florida Businesses Join Cable Cutting Efforts, This Time with Phone Cords
Normally when we hear about cable cutters, we refer to households which have cut off connections to cable television in favor of online options like Hulu, Netflix or YouTube. That development has expanded somewhat as many homes go to wireless-only options for phone service, and a new report suggests that Florida businesses are increasingly getting in on departing from standard phone service in favor of business voice over Internet protocol (VoIP).[Read More]

Alianza Updates Cloud Voice Platform
Alianza uses its cloud-based communications software, Cloud Voice Platform, to allow telecommunications service providers to offer a stable connection to voice-over-IP (VoIP) and unified communications (UC) to their end users. This week, it announced numerous updates to that platform to update its usability and efficiency.[Read More]

Jenne Joins Nextiva as Newest Distribution Partner
In recent years we have seen VoIP come of age; add in cloud innovation and the future is bright for business VoIP. The mobile VoIP space alone is pegged to experience a compound annual growth rate of nearly 30 percent through 2020. A growing market means opportunity, and the best way to strike while the iron is hot is to expand one's reach, which is why Nextiva, a cloud communications provider, recently announced that Jenne will be the business VoIP provider's newest distributor.[Read More]

Business VoIP Gives Smaller Companies an Advantage
Even in larger companies today, technology budgets are sparse. Corner office executives - many who are not tech-savvy - may be wholly disconnected from the tech needs of rank and file workers, or from abstract concepts such as potential future security breaches. ("No one has stolen our data yet! Why spend the money?") They may have employees setting up conferences calls for them, or video chat sessions, and not understand the time and effort it can take to use substandard communications solutions.[Read More]

Why You Shouldn't Avoid Business VoIP
The telecommunications space continues to buzz with information on Voice over IP (VoIP) and you've seen the touted benefits surrounding business VoIP. The pressure is on to make a change as it promises to streamline business communications and reduce your overall spend. The problem is, you've been handed marketing promises before that didn't quite live up to the hype. Is business VoIP another one of these situations or are you truly missing out?[Read More]

Teo Technologies, Alestra Get Together to Push UCC Solutions
Partnership efforts in technology sectors generally end well for all concerned. One business gets to shore up a sector it wasn't developing, but is often complementary, and delivers a much better product in the end. Peanut butter is great by itself, and so is chocolate, but together it's even better. That's exactly the kind of partnership struck recently between Teo Technologies and Alestra, as the duo got together to bring together their systems into one powerful new offering.[Read More]

Mitel's MiCloud Services Slate Lands on CNSG's Portfolio
Sometimes the best news comes when two firms, each well-known for a different thing, come together to advance each other's area of specialty. Something like that recently happened, meanwhile, when Converged Network Services Group (CNSG) announced that it was partnering up with Mitel to deliver Mitel's MiCloud services as part of its line of managing partners and agent network.[Read More]

MagicJack VocalTec Launches VoIP Service for SMB Market
MagicJack VocalTec, Ltd. (MVT) recently announced that it had launched magicJack for Business (MfB), a business-grade version of its consumer phone service, magicJack, which allows users to connect a landline phone to their proprietary device, which is connected to a computer that has broadband service. This announcement follows an earlier announcement in February that the company was entering the VoIP market for SMBs.[Read More]

innovaphone PBX Adds 'Call Me Button'
A truly effective communication solution has to be simple and accessible to everyone. If any added layers of technology increase the complexity and makes it inaccessible to anyone, it defeats the purpose. The creation of WebRTC was primarily driven by these very same principles, so anyone with a connected device can communicate on their browser with voice, video and data without a plug-in or additional software. The integration of a "Call Me Button" by innovaphone into its PBX using WebRTC expands the capability of this API even further.[Read More]

Apple to Defend Technology Against Potential Patent Troll
Technology is a great thing. It helps us better manage our lives, provides access to information and interactions at our fingertips, it enables us to be mobile and keeps us connected no matter our location. These benefits mean that consumers and businesses alike create significant opportunities for technology providers, but this success leads to more than just a financial windfall.[Read More]

Google Partners with RingCentral to Bring RTC to Apps
Despite Google's attempts to infringe on Microsoft's position in the cloud and online collaboration, Microsoft is hanging firm, according to a recent report by The Register. The U.K. publication sites a Bitglass report indicating Google Apps deployments were 29 percent last year and are just 26 percent this year, while Microsoft Office 365 deployments are on the rise.[Read More]

PhoneSuite DIRECT's Managed VOICE System Brings VoIP PBX Options to Users
With summer travel season now in full swing for some-and others waiting for summer to get just a bit older before hitting the road-the hospitality industry is looking at ways to provide all the services and amenities travelers increasingly expect and in the most efficient fashion possible. That's led to a new offering from PhoneSuite DIRECT, a voice over Internet protocol (VoIP) private branch exchange (PBX) tool known as Managed VOICE.[Read More]

Zultys, Earthlink Get Together for Interoperability Announcement
When it comes to communications technology, there are few sweeter words than "interoperability." It's a word that signals versatility and value throughout the chain, and it's the word that Zultys and EarthLink got together to offer up recently with an announcement that Zultys' line of advanced Internet protocol (IP) phone systems would work with EarthLink's session initiation protocol (SIP) trunking system.[Read More]

The Next Decade in VoIP: Growth Ahead
If it became necessary to summarize the voice over Internet protocol (VoIP) market in one word, a good one might be "growing." A recent report from Future Market Insights underscores this point, and shows us where this market is set to go in the period between 2015 and 2025.[Read More]

Level 3 Seeks to Cease Services, Move to High-Speed IP Network
Other companies making a similar commitment include national carriers like Verizon, and Sprint. Verizon is currently in a holding pattern, waiting for approval from the FCC to cease its personal 800 services and postpaid calling cards. Sprint, on the other hand, seeks to end its long distance voice services.[Read More]

The Compelling Benefits of Using VoIP in a Business Environment
VoIP has become an integral part of communications solutions and technology over the past couple of decades, taking advantage of the Internet to route voice calls. And while plenty of individuals use VoIP and video calling for its cost effectiveness and convenience, the case is still being made for widespread business use of the technology.[Read More]

VoIP Market Set for Steady Growth
For those out there with a stake of some kind in the voice over Internet protocol (VoIP) market, there's good news ahead. A new study from Persistence Market Research noted the VoIP market in 2015 was valued around $85.9 billion, and in the time span between 2016 and 2024, would see an average compound annual growth rate (CAGR) of 9.5 percent. That will bring the market to a total of $194.5 billion by 2024, with regular growth throughout.[Read More]

GoDaddy Working on Deal to Offer Business VoIP
GoDaddy likes to be the go-to for your business and its latest move aims to improve options when it comes to business VoIP. The Internet hosting provider is expanding its communications services for small businesses with the purchase of FreedomVoice for $42 million in cash. Now, a recently created telephony business unit will oversee the company's communications strategy.[Read More]

Don't Ignore These Tips When Selecting a New Phone System
Selecting a new phone system may not be the most exciting thing on your list, but it's an important step if staying connected is critical to your small business. Now that you know it's time to upgrade, where do you start? You know you need to do research and evaluate the providers available, but how can you be sure you'll land on the right business VoIP provider?[Read More]

Driving Success with a Little Insight and a Little Basketball
Wouldn't it be great if all marketing efforts were successful the first time out of the gate? Companies would save a considerable amount of money while also enjoying great market success. But, like any other business strategy, marketing success can ebb and flow, which some ideas landing considerable success and others struggling to find air. Is there a magic formula to ensure the former is happening more often than the latter?[Read More]

Broadview Builds on OfficeSuite
When selecting a business communications system, firms seek user-friendly, highly reliable solutions that can also be flexible to adapt to need and provide users access regardless of location.[Read More]

XO Communications Brings Out Cloud-Based XO Contact Center Services
Business voice over Internet protocol (VoIP) has found a lot of applications in the field, and contact centers have often benefited from the array of new services that VoIP can offer. The fact that VoIP can offer lower prices on outbound calls doesn't hurt either. XO Communications recently capitalized on that fairly common desire with the release of its XO Contact Center Services platform.[Read More]

Death to Traditional Telecom - VoIP on the Warpath
The business world is staying connected and they no longer want landlines to help them get the job done. Business VoIP is not only gaining momentum, it's poised to be the leading communications platform with vendors smiling all the way to the bank. While they enjoy strong profits, businesses enjoy the opportunity to streamline communications channels and significantly reduce spend.[Read More]

BroadSoft, Media5 Complete Interoperability Testing
Putting the pieces together is an integral portion of business communications. IP-based communications are by nature complex and require components to work in concert to deliver exceptional experiences. And with the surge of businesses jumping on the VoIP bandwagon, the market is rich with interoperability.[Read More]

Voxbone Helps foodpanda Service Over 55 Countries with DID Technology
Voxbone is a provider of virtual local phone numbers that has helped many small to medium-sized businesses (SMBs) to have a global presence with its direct inward dialing (DID) technology. In fact, food delivery service foodpanda faced the issue of servicing customers in 24 countries not too long ago, a problem it solved by leveraging Voxbone's DIDs in its contact center network.[Read More]

Analytics is About Answers
A picture may say a thousand words, but numbers never lie. And it is for this reason analytics is an area garnering growing attention. From politics to the call center and beyond leveraging data to provide actionable insight is an invaluable tool no matter what dog-eat-dog industry you are involved.[Read More]

Business VoIP Systems Carry Specific Risks that Targeted Solutions Address
Increasingly, organizations of all sizes are turning to VoIP to meet their communication needs. The benefits of VoIP in the business world are clear and numerous, including cost savings, scalability and a host of value-added features and services. But VoIP can also open up networks to hackers, cyber attacks and other threats, and businesses that fail to protect themselves with proper security initiatives are vulnerable.[Read More]

Morocco's VoIP Ban a Step Back for Economy
Internet users throughout Morocco might have had some difficulty in making mobile calls through free apps such as Whatsapp, Viber and Skype using 3G and 4G Internet, regardless of whether they are subscribers of Maroc Telecom, Meditel, or Inwi. The reason why? All three telecom service providers have decided to block VoIP calls that are made through 3G and 4G.[Read More]

VoIP Security Isn't Taken Seriously Enough
When we think about cyber security, most of us usually imagine stolen credit card data, confidential business files lifted from laptops, database breaches or photos grabbed from a celebrity's phone. Few of us of consider the security of our phones.[Read More]

Loway Unveils Upgrades and Education
Among the new additions in the release is the AGAW module for advanced agents' management. The module includes agent performance metrics for immediate feedback based on behavior, a channel for agents to speak with supervisors or product experts while communicating with a customer, agent awareness of queue statistics and call flow and minimal performance downtime.[Read More]

BSB Communications Uses Ingate SIParator to Encrypt Voice Traffic
On behalf of its client, a U.S.-based insurance company, BSB has replaced its legacy phone system with a new cloud-based SIP trunking installation. To complete the transition, BSB will now use SIParator to handle communications between the client's IP-PBX and the new SIP-trunking service. SIParator will take the responsibility of normalizing all traffic between the two ends while also encrypting data from point to point.[Read More]

Welcome to the World of Data-Driven Decisions with Nextiva Analytics
At the click of a mouse, the user-friendly interface can provide a bird's-eye view via the summary report, select a specific group of team members and analyze their calls to greater understand staffing and business needs or get as granular as you like with a custom report of your own design. The solution's custom dashboard puts your priority metrics and reports on one screen, and wallboards present the information necessary to provide transparency into operations and fuel data-driven decisions.[Read More]

VoIP Supply Promotes Don Stefanie to Channel Manager Slot
We all know the impact of sales channels on operations these days, and having the right people in charge of channel operations can mean the difference between getting the most sales possible in and leaving plenty of money on the table. New word from VoIP Supply puts Don Stefanie in a previously-open channel manager slot, and this should prove a welcome move for all concerned.[Read More]

How to Get the Most Value Out of Business VoIP Investment
In the world of business VoIP, there's a number of reasons why you set it and forget it. The connection - as long as you have enough bandwidth - remains strong, you enjoy seamless interactions and your cost of staying connected has likely gone down. The only challenge tends to be in getting the most out of the investment by using all of the capabilities available. If you're a Nextiva customer, the company just made it a little bit easier.[Read More]

VoIP Supply Steps Up PBX Offerings with Open-Source Focus
Options are important to the course of any business. Having choices helps ensure that the best tool for the job will always be on hand, no matter what form that job may take. VoIP Supply recently stepped up its own offerings of private branch exchange (PBX) tools to bring more choice to the field, bringing out the new RenegadePBX lineup that uses a kind of open source model to give buyers more choice.[Read More]

magicJack VocalTec to Offer VoIP Services to SMBs
magicJack VocalTec is capitalizing on the success of its cloud-based Voice over IP (VoIP) communications technology and services by launching an SMB subsidiary, which will focus exclusively on serving that market segment with low-cost solutions.[Read More]

Voxox Announces Limited Release of VoIP Codec
Voxox, which has gathered a following for its cloud-based unified communications (UC) development platform, delivered in the platform-as-a-service model, now is rewarding its current customer base of service providers and original equipment manufacturers with a new voice-over-IP (VoIP) codec.[Read More]

'VoIP Time' is Here for Businesses Everywhere
VoIP has been around for a while, but due to wider acceptance and better technology, it seems to be enjoying somewhat of a renaissance. One company reaping the benefits of this growth is MKN Group, a distributor for IP Telephony, Surveillance, and networking products in North America.[Read More]

Nextiva Office Honored with Product of the Year Award
As much of the United States is wrapped in the chilly embrace of winter, Scottsdale, Arizona remains a sunny, hot (they say it's a "dry" heat) and not just home to a slew of Major League Baseball teams for spring training. Scottsdale is home for the team at Nextiva, a business communications provider that makes the transition to feature-rich unified communications a first class trip to the future of collaboration.[Read More]

2talk Certifies Phoenix Audio SIP Conference Phone
Phoenix Audio considers itself at the leading edge of innovation in communications products, keeping up with emerging trends while striving to break down the technological boundaries that detract from a seamless audio and/or video communication experience. 2talk's selection of the Spider MT505 is an exciting announcement for Phoenix Audio, since the phone's capabilities were proven by the fact it was able to surpass more popular offerings from communications giants such as Cisco, Polycom and Yealink.[Read More]

VoIP is About More Than Just the Price
Two of the biggest reasons for VoIP adoption are clearly understood: cost savings and call quality. VoIP calls typically cost less because they use the Internet instead of a dedicated phone line, which cuts down on resource use and calling fees that make traditional calling more expensive. VoIP calls also offer the potential for higher quality voice because digital calling can include more data than an analogue call, setting the scene for what is known as "HD voice." There are other reasons for migrating to VoIP, however...[Read More]

Metaswitch Business Communications Gives Access One New Capabilities
Communications tools are the kind of things we don't really think about, though we often use. For managed service providers (MSPs), this is a different matter, and Chicago's own Access One has just made a substantial change in its lineup. Metaswitch announced that it was bringing its Business Communications solutions line to Access One, giving the company plenty of new matter to work with.[Read More]

Gonevoip to Offer VoIP Spear
The adoption of Voice over IP (VoIP) or IP telephony continues to replace traditional phone systems because the features consumers and organizations look for are much easier to access with this technology. This is especially the case for business VoIP, as comprehensive services can be acquired with unified communications, hosted PBX, mobility and more with the flexibility and scalability to address the needs of any sized organization. With the increased adoption, service reliability has become an important issue for customers.[Read More]

How to Craft an Effective Email Signature
The signature at the end of your email is brand reinforcement tacked onto what usually is a very personal communication. While advertising messages are relatively easy to ignore, partially because they're impersonal, branding in a signature file is attached to communication that is pinpointed for the recipient. This makes the email signature something that gets noticed.[Read More]

Tata Communications Releases White Label SIP
The communications market has always been about being able to build products and services with the latest innovations - all faster than competitors. In this age of digital communications, the dream of building effective products quickly has never been more possible because it is easier than ever to tie third party-developed goods with major telecoms' ambitions.[Read More]

Helion Addresses Auto Dealer Communications Needs with Cisco UCP
There's a lot to say about unified communications (UC) and call center practices because what each company needs from a business phone system, whether for strictly business-to-business communications or otherwise, can change from industry to industry. So while the system that caused IRS call wait times to triple in 2015 may be ideal for a lot of SMBs with lower call volumes.[Read More]

SMBs Power Through with Helpful Apps
Small businesses and startups have unique challenges when it comes to effective communications. Because they do not operate the same way large-scale businesses do, their needs, while perhaps less complex, need to keep up with their larger counterparts in the competition.[Read More]

CoreDial Nets Honors from Frost & Sullivan
Recently, CoreDial LLC took home a substantial honor from Frost & Sullivan, landing the 2015 Enabling Technology Leadership Award for Cloud Communications Services Channels in North America. Typically the award is given to one company annually, and CoreDial offered up quite a prospect to draw Frost & Sullivan's attention.[Read More]

These Communications Trends for 2016 May Surprise You
It's that time of year - time to take a look at the anticipated trends that could impact your business in 2016. In technology, trends could make an impact right away, disappear before the second quarter arrives and everything in between. The pressure to adopt is very real, especially if the assumption is there will be a positive outcome. Fortunately, in business VoIP, the options are only expected to get better.[Read More]

Business VoIP Enhances the Customer Experience
Cutting costs for businesses, while allowing flexibility to the professional world, cloud contact centers have been becoming increasingly beneficial to enterprises all over the planet. Not only has cloud collaboration pushed regional boundaries, but it has also cut expenses for travel that otherwise would have meant lost time of department heads and leaders, who are instrumental in leading various teams around the country.[Read More]

VoIP Supply Adds NetCarrier nCloud to Marketplace
NetCarrier has an interesting relationship with its customers. It connects its cloud-based voice and data services to such businesses only through its sales partners. Luckily, it is adding new partners at a high rate - the latest being VoIP Supply that operates out of Buffalo, N.Y., which reaches clients across the U.S.[Read More]

VoIP Training Critical for Migrated Users
There are few things that rank worse than a fully deployed technology project that is affected by poor adoption. All too often, the reasons behind these situations come back to a lack of communications, poor training, and general knowledge transfer. For the end users, the biggest problem would definitely be training. Such is the case when it comes to business VoIP migrations. End users are typically well-accustomed to the technology that they have been using and new systems come with some degree of learning curve.[Read More]

Telnet Connect Opens VoIP Floodgates
The days of lamenting the lack of options available when it comes to voice over Internet protocol (VoIP) programs, particularly business VoIP programs, are over. Anyone needing proof of that need only look to Telnet Connect, who recently planned to offer VoIP programs from several currently-operating providers.[Read More]

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