New intelligence published by the multi-agency Project Bloom shows that pension scams are continuing to evolve, and underlines the need for continued publicity despite the introduction of the cold calling ban, an expert has said. 15 Feb 2019

Out-Law Guides

While there may be a legitimate need to include unilateral variation terms in financial services consumer contracts, care must be taken when drafting and reviewing these terms to ensure that they are fair and transparent.

Collective redress schemes, often referred to as 'compensation schemes', offer businesses an alternative means of righting wrongs committed against a particular class of individuals or customers quickly and economically. They have broad, cross-sector appeal....

Firms must write to certain consumers who made unsuccessful complaints about payment protection insurance (PPI) and invite them to make a new complaint "as soon as reasonably practicable", the Financial Conduct Authority (FCA) has said. 12 Feb 2019

Online gambling providers will be required to verify the identity of customers before allowing them to deposit funds into accounts or to gamble under new rules set to take effect in Britain in May. 11 Feb 2019