Re:Please post any TECH ISSUES for Christmas Stories: The Gift of the Magi Collector's Edition he

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

Re:Please post any TECH ISSUES for Christmas Stories: The Gift of the Magi Collector's Edition he

I cannot get the leash to work on the wolf. Have tied the rope to the collar and tried everything else, have looked at the guide and performed every other task. Hint just circles the wolf but the leash won't work.

Re:Please post any TECH ISSUES for Christmas Stories: The Gift of the Magi Collector's Edition he

I'm sorry to hear that people are encountering some issues in the game. To help troubleshoot these problems I've included a couple help articles below that contain some versatile steps. I encourage taking a look at the following to assist with the display and freezing problems being noted here:

If people continue to see a technical problem in the game we recommend contacting our Technical Support TeamHERE with a Dr. Felix Report if you're playing on a PC. Our Reps can offer customized assistance, and they're always happy to help as best they can.

Re:Please post any TECH ISSUES for Christmas Stories: The Gift of the Magi Collector's Edition he

Win 7
Demo - when hit play -black screen with only menu & hint showing - logged off - when opened again items on task bar had disappeared - turned off special effects - hit play-nothing-uninstalled
I've played & enjoyed the previous games with no problems & I'm very disappointed that I won't be able to play this on - also upset at the negative impact on my computer

Re:Please post any TECH ISSUES for Christmas Stories: The Gift of the Magi Collector's Edition he

I am using a PC and the game locked up on the lazy susan find 12 matches part of the game. I cannot go further without finishing that part. I have exited and restarted and also removed and re-downloaded. Nothing works. Can anyone help?

Re:Please post any TECH ISSUES for Christmas Stories: The Gift of the Magi Collector's Edition he

The Moderation Team greatly appreciates players taking the time to post in this particular thread. I'm sorry to hear that players are experiencing technical issues with their game.

For players that are experiencing crashing, freezing, or trouble getting the game to open, it is recommended to refer to the following help articles for troubleshooting steps. These help articles contain steps that have been known to help resolve these various issues:

If issues still persist, please reach out to our Technical Support Team. Please provide a Dr. Felix Report if you are on the Mac or PC platform. If on a mobile device, please provide your device information to the support team.

Thank you for your patience and understanding. Feel free to PM any of the moderators if you have any questions.

Re:Please post any TECH ISSUES for Christmas Stories: The Gift of the Magi Collector's Edition h

I am using Windows 10 operating system on desktop computer. My game doesn't know what to do after I get the garland from the door handle at the souvenir shop. I do the puzzle and get the message, "the garland should come in handy." Can't do anything else, even asking for a hint, it highlights the garland in my inventory and I pick it up, but nothing happens. Every hint does the same thing. Please help. I have gone to this point three times and stuck all three times. Two times by starting over with the same name and once with new name and same thing. Thanks.

Re:Please post any TECH ISSUES for Christmas Stories: The Gift of the Magi Collector's Edition he

I downloaded the trial and it said my trial had run out. Uninstalled and tried again. Contacted CS but no response. I would buy the game if I knew that I liked it but since the reviews are mixed, I want to try it first. Any suggestions?