Quality Compliant RTO Resources

who we are

About Us

CAQA, the abbreviation of Compliance and Quality Assurance, is a Career Calling International Initiative.

We create training and assessment resources for all Australian qualification levels. Our instructional designers have collectively 91+ years of experience in the field, our RTO resources are being used in different registered training organisations (RTO), TAFEs, and universities in various parts of Australia.

We believe that all the graduates should be armed with all the required industry skills and knowledge that can help them reach heights of success in their career.

Most importantly: Have all your interactions and correspondence with the regulatory body in writing and saved.

If you have a question or concern, send an email and ask for a response via email.

If you get a call and an explanation over the phone, request to get the information confirmed in writing.

Have a plan: plan and prepare yourself for the event or meeting. Do not go unprepared.

Have someone with you, someone who knows the regulatory guidelines and framework, someone who can support you and if required assist you.

Brief employees involved in the meeting what to expect.

Follow the regulatory guidelines and framework: People make mistakes and so do the officers at the regulatory body. Always follow the written regulatory guidelines and framework.

Take meeting notes.

Do not argue. Your logic doesn’t work here. It’s very important to understand this point. Do not try and explain. Logic fails when dealing with bureaucracy.

Be positive – you are trying to solve an issue.

Be receptive – Show your understanding and willingness to solve issues.

Acknowledge that the regulatory body has the power over the situation: Remember any government official that you interact with is a “person of power”, but “first and foremost a person”. Treat the government representative with courtesy and respect.

Be ready: Make sure your house is in order if an audit is requested. Being prepared for a potential audit can save you time and a lot of headaches. Most business (and people in general) dread being audited, but if you’re well-prepared, there’s no reason to worry.