The Practice Charter

Welcome to Cuckfield Medical Practice and The Vale Surgery

Our aims are to serve the whole person and provide individual, curative and preventative care as well as health care in the community. We aim to see patients as soon as possible.

Please remember there may be times when a Doctor has to attend an emergency or may need to give additional time in surgery to a patient because of the nature of the problem presented. If this should happen, an explanation will be available from the Receptionist.

You have a right to confidentiality and privacy.

Our Practice website is regularly updated and provides valuable information for our patients. The website offers the opportunity to download the updated Practice newsletter and current news relating to the Practice activities. A paper copy of the newsletter can be found in the Reception at both sites.

Our aim is for our patients to be well informed and feel involved with the Practice. We have a Patient Participation Group (PPG) - you will find more Information on the back page - the PPG represent our patients and provide a link with our Practice.

Aims

Cuckfield Medical Practice aims to provide holistic health care to our registered population to the highest standard of current practice and comply with all statutory guidance.

Engage in practice which reduces referrals and unnecessary care by maintaining GPs with Special Interest (GPwSI) skills, employing those skills for our own patient population and ensuring annual appraisal and re-accreditation

Promote self development in staff team to enhance skills. Facilitate team education and co-operation to ensure high standards

Work co-operatively with the wider community team to ensure confidential and effective communication in all aspects of care

Identify vulnerable groups such as patients with dementia or learning disabilities and actively engage that group through dedicated, trained staff members