SAP Watch

AMR Research recently surveyed a group of SAP customers who were familiar with the new Microsoft-SAP Duet software and came out with some interesting albeit very preliminary results.

There aren’t a lot of users because Duet has only been made generally available for less than a year. But already Lotus Notes users are debating the viability of the product as well as SAP’s integration with Notes. Notes has many of the same scenarios covered by Duet.

The AMR survey found that at best only about 29% of customers surveyed have the software and hardware requirements in place for specific Duet scenarios. The Lotus folks are arguing that Notes can be installed and integrated with SAP at a lower cost and without upgrading to the latest version of SAP.

In addition, 27 out of 74 survey respondents – had reservations about adopting Duet, however. Some cited the need to upgrade to the latest version of SAP, some saw substantial hidden costs, and others were using IBM's Lotus Notes for groupware processes.SAP clearly isn’t yet making the case that Lotus users should even consider Duet. The majority of its user base are Microsoft Outlook users. And I’m not sure it’s SAP’s aim to target IBM’s Lotus Notes users with Duet.

I asked the question of whether a Lotus Notes user would see enough value in Duet to make the switch. SAP’s Kevin Fliess said that it would be an evaluation over groupware and went on to tout the various Duet scenarios. I don’t think it’s a question of which integrates better with SAP – Duet or Notes. If you are an SAP-Lotus shop, chances are you’ll look into its SAP integration features. If you are a Microsoft shop, you’ll look into Duet.

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