Customer Success Manager

Job Description

THEO Technologies is looking for Customer Success Managers to join our team to drive customer engagement, adoption, retention and success across our expanding list of customers.

As a Customer Success Manager, your mission involves ensuring successful implementation, steady program uptake, and providing an overall delightful client experience, from the onboarding phase, through renewal and beyond. You will play a crucial role in helping customers achieve their business goals by leveraging our technology and services.

You will become a key member of our Customer Success organization, responsible for managing a portfolio of THEO Technologies’ customers, achieving high retention rates, minimizing churn by optimizing our clients' experience from the start, and driving ongoing value for our customers.

A motivated and driven customer advocate, the Customer Success Manager works closely with our sales, product, professional services and engineering teams to ensure that customers realize the full benefit of the THEO Technologies experience throughout their entire lifecycle.

We are looking for talented individuals to help us achieve our ambitious goals. We need someone that is self-driven, proactive, highly organized, skilled in the art of communication, and passionate about delighting customers.

Duties & Responsibilities

Manage a portfolio of accounts and act as the primary point of contact for your clients with the goal of building long-lasting business relationships and continuous growth.

Understand customer needs and think strategically about how we can best support their needs to become a celebrated component of their success.

Partner and work with sales and internal teams to ensure seamless transition of newly signed customers through onboarding and implementation stages to become activated, prospering accounts.

Ensure proper internal alignment and customer communication to keep all deliverables on track. Act as a liaison between internal teams to ensure customer needs are being met.