FAQs

You did not submit an OCF within three months of enrolling with HCAI (as of May 2017), or

Your Facility does not have a valid, FSCO-issued Service Provider License and you haven’t submitted an OCF in one or more years.

If you received a deactivation email because your Facility fits the criteria outlined above, you should follow the instructions to end-date your Facility. If you do not end-date your Facility within the assigned time period, HCAI will manually end-date your Facility on your behalf.

If you treat an MVA patient and must submit an OCF in the future, you can enroll with HCAI again. HCAI cannot simply reactivate your account; you must enrol anew.

Follow the steps on the How to Enrol page to complete a new enrolment.

Visit the Authorizing Officer Information page to find detailed instructions on how to complete the following tasks:

Change the name of your Facility’s AO

Change the email address of your Facility’s AO

What to do if your AO leaves and no other user has the ability to update AO information

Please note that any change to the Authorizing Officer’s name invalidates the contract between HCAI and your Facility. This means that your Facility will be temporarily deactivated until a new contract is printed, signed by the new Authorizing Officer, and submitted to Facility Support. You will see the option to print the contract appear on the Facility Management page. View the Authorizing Officer Information page for step-by-step instructions.

If you forgot your HCAI password, use the Forgot Your Password link, located on the right-hand side of the HCAI login page. Enter your User Name and click on the “Reset Password” button to receive a password reset email.

If your HCAI User Profile does not have an email address associated with it, your Facility Administrator can reset your password for you. For step-by-step instructions and more information, review our Password and User Name page.

If you are the Authorizing Officer and you did not receive your password reset email, you will need to follow up with HCAI Facility Support to have your password manually reset. Complete the Contact form within "I still need help with HCAI" section outlining your Facility name, number, and the AO name and email address to have the AO’s password reset.

Part 4 of an OCF-18 can only be signed by a Health Practitioner, as defined by the Statutory Accident Benefits Schedule. The Practitioner can be either associated with or external to your health care facility.

Part 5 of an OCF-18 can be signed by a Health Practitioner or a Regulated Health Professional, as defined by the Statutory Accident Benefits Schedule. The Health Practitioner or Health Professional who signs must be associated with your Facility.

OCF-23

Part 4 of an OCF-23 can only be signed by a Health Practitioner, as defined by the Statutory Accident Benefits Schedule. The Health Practitioner must be associated with your Facility.

Form 1

The Form 1 can only be signed by an Occupation Therapist or a Registered Nurse. This assessor must be associated with your Facility.