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What should I do if I think my account has been compromised?

If you believe someone has gained unauthorised access to your Amazon Alexa account, or a personal device connected to Alexa, or if your Amazon Alexa or Westpac customer IDs or access codes are lost, stolen or compromised in any way, then you should immediately:

If you received an email saying you had successfully enabled the Westpac Banking skill, but did not take this action, please call us immediately on 132 032, or on (+61 2) 9155 7700 if calling from overseas

Conditions, fees and charges apply. These may change or we may introduce new ones in the future. Full details are available on request. Lending criteria apply to approval of credit products. This information does not take your personal objectives, circumstances or needs into account. Consider its appropriateness to these factors before acting on it. Read the disclosure documents for your selected product or service, including the Terms and Conditions or Product Disclosure Statement, before deciding. Unless otherwise specified, the products and services described on this website are available only in Australia from Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.