Cancellations and Refunds

All GeoTrust SSL certificates sold through this site are covered by a thirty-day (30) cancellation policy.
GeoCerts will cancel and refund fees following issuance of any new or renewal certificate
upon request by the Subscriber using the instructions below
within thirty (30) days of the original issue date
provided that the issued certificate has been uninstalled from the Subscriber's equipment.

Points to keep in mind

The fully qualified domain name in your certificate, such as 'shop.mysite.com',
is embedded in your certificate and cannot be changed. If
you need to change your domain you'll need to cancel and purchase
a new SSL certificate.

If you need to cancel because you need to start over with a fresh certificate,
and your domain name is not changing, you may want to consider getting
your SSL certificate reissued free
of charge using a new Certificate Signing Request.

Cancellations take time to process. For your security, GeoTrust must
ensure that the person requesting the cancellation has the authority to make such a request.
Most cancellation requests are completed within two business days.

If you want to cancel, and then place a new order, you do not need
to wait for your first order to cancel before starting a new
order.

Cancellation requests are initiated by logging in to your SSL Manager account
and selecting the cancel utility. For security reasons cancellation requests cannot
be accepted via live chat, email, or phone.

To cancel your SSL certificate and receive a refund:

(certificates may only be refunded if requested
within thirty days of issue)