What does it take to sustain sustainability?

As argued several times in this blog, post-construction support is one of the keys to sustainability of rural water supplies. One element of post-construction support is monitoring of aspects such as service levels and the performance of service providers, through which the support providers can better target their assistance. The last few years have seen a boom in efforts to set up information and monitoring systems of rural water supplies in many countries. Some were in first instance a one-off mapping exercise of all water points in a country; others were developed with the aim of regular updating for ongoing monitoring purposes. Particularly, cellphone technology has been instrumental in speeding up this process, as it is used in systems like FLOW (Field Level Operations Watch). A key question that comes back in the discussions on the topic (see for example the excellent discussion on the Rural Water Supply Network’s