Behind The Scenes with Christi Dean

CSS Representative Christi Dean pausing from her work to pose for a quick photo!

What goes on at VITAC behind the scenes? We’re starting a new series focusing on the people that keep the captions on the screen and the business up and running! Last week, we featured Senior Offline Captioner Kiley Gold.

We continue this week with one of our Client Sales and Services Representatives. The Client Sales and Services (CSS) Department is essential for keeping VITAC running day-to-day. CSS representatives are responsible for sales, coordinating operations between the company and hundreds of clients, booking caption sessions, and providing customer support. Client Sales and Services Representative, Christi Deangave us some insight about her career with VITAC and her daily encounters.

Q: You are a valuable member of our Client Sales and Services team. Walk us through a typical day for you in the office.

Christi: There is no “typical” day in CSS because we deal with a variety of issues and have a lot of different tasks. But normally, I work through the emails from the night before and early morning to see what urgent matters need to be attended to. Once all the fires have been put out, I then work through my daily stack of purchase orders. One of my tasks is to see which purchase orders we already have so our finance team can properly bill the client, or to find out if I need to request a purchase order from the client. This is all while fielding multiple phone calls and answering any other emails that may come in.

Christi: I used to be a Production Coordinator in the Realtime Department. Coming from Realtime and learning everything about our Offline Department and our Multi-Language Department has been challenging.

Q: What do you like most about working at VITAC?

Christi: Definitely my co-workers. In addition, I’ve had the opportunity to grow within the company and work for multiple departments.