Union drivers say they want better working conditions. When asked exactly what points the CCTA could put into the contract to end the strike, chief steward of drivers Mike Walker spoke in general terms.

"Well, in order to get it that way, we'd need a contract that thick," said Walker, gesturing with his fingers several inches apart. "And they don't want it that thick."

A meeting between both sides crumbled over the weekend. One of the sticking points is anonymous public complaints, and the CCTA's use of cameras on buses to investigate those complaints.

Drivers don't like it, and want more job protection.

"They have some people out there that look to complain about everything and we're only human beings. We're out to support our families as well. Our jobs shouldn't be threatened," said Walker.

"The union's point of view was that we need to accept verbatim their way of addressing this issue, which would not allow us to investigate an anonymous complaint, and that's not something we can do," said Watterson.

He said there is room to negotiate who is part of the video review if drivers want to be represented during the process, but he said the CCTA is not willing to give up its right to review anonymous complaints and check bus video.

Watterson says beside complaints and video, other points in contention are split shifts and working hours, use of cheaper part-time drivers instead of full-time employees, and compensation.

"The contract has 11 articles. We have reached tentative agreements on seven out of the 11. So the compensation article could have been number eight," said Watterson.

Drivers maintain money has nothing to do with it, saying they just want to be treated better.

"They need to learn how to treat people with respect, dignity and treat people like human beings," said Walker.