Thanks for reaching out to us. Despite our terms and conditions clear no refund policy, we are always willing to examine account usage and activity period to assess the payment versus the services provide.

This said, we do not disclose private account-related overview detail on our public forum, so we will have a team member reach out to you via the email associated with your account. You can also reach out to support@drivehq.com if this is not a good contact email for you.