Mountain Whitewater Descents - Rezdy Customer Success Story

Setting Safety With Rezdy’s Booking Software

Mountain Whitewater Descents is an American whitewater rafting operator who offers an exceptional wilderness rafting experience on the Cache La Poudre River in Colorado.

As the Director of Fun, Ben Costello is responsible for the smooth running of the business. Throughout the day, he wears different hats.

“I do everything – from being the raft guide, to head trainer, office manager, and human resources manager.”

Mountain Whitewater Descents is a popular activity in the area (in fact, it’s #1 on TripAdvisor), so the company has few problems filling his seats during their busy season. However, the way they were taking bookings was frustrating for customers and staff.

“Our previous online booking system functioned, but it wasn’t very streamlined. The software was more designed for hotels, but we customized it to our use.”

“Our previous online booking system functioned, but it wasn’t very streamlined.”

A lot of the issues stemmed from the fact that it was more suited to accommodation providers.

“It was difficult for customers to book online, because it wasn’t intuitive and there were a lot of unnecessary steps involved. Also, the appearance didn’t come across as professional as we had liked.”

Ease of use was an issue for staff as well.

“It was not user friendly from the backend for our office staff – it was hard for them to make changes and processing our bookings took up a lot of staff time. We also felt that customer support was poor, so that was frustrating as well.”

Ben felt that the way the system was being improved was not ideal.

“The previous booking system would make changes to their software and charge us to upgrade.”

While Ben knew that he could fill his seats, he felt that there was a better system out there that would help him streamline his booking process.

“In the end, we became frustrated with how difficult it was to use. We wanted something that would be easy, with sufficient support to help.”

“We wanted something that would be easy, with sufficient support to help.”

Ben began his search for a booking system that would suit his whitewater rafting business perfectly. At first, he considered whitewater rafting software.

“Some booking products are built specifically for the whitewater rafting industry, but generally I found those products to be overly expensive.”

Ben reached out to one of his friends who also operates a whitewater rafting company. That’s when he heard about Rezdy.

“A friend of ours previously used our old booking system, so he was familiar with its pitfalls – but he switched to Rezdy and said it was fantastic, so that’s why we decided to go with it. He also used to do some IT and website work for us so he knows a lot about that subject.”

After having a good look at the software, Ben felt the company had made the right choice.

“We settled on Rezdy because it’s easy to use and very intuitive. I liked a lot of the features – the way the calendar, manifest, and support system works is great.”

“We settled on Rezdy because it’s easy to use and very intuitive.”

Ben likes the way the product is developed.

“Rezdy continually improves the product and it’s included in what we paid for. We also love how we can vote on ideas, because it allows the Rezdy community to give input on how we can make the product better for everybody. ”

Ben started to implement Rezdy into the rafting business.

“Implementing Rezdy wasn’t all that difficult. I started by building in our tours and products, then trained staff by having them take reservations off our old system and book them into Rezdy. We had it up and ready to go right away.”

“Implementing Rezdy wasn’t all that difficult… we had it up and ready to go right away.”

He was pleasantly surprised by how easy it was to achieve during their rafting season.

“We were actually able to implement Rezdy during the start of our season – which I thought was a bit hectic! But it was easy enough to implement Rezdy while the season was running at the beginning of summer.”

“We were actually able to implement Rezdy during the start of our season… it was easy enough to implement Rezdy while the season was running at the beginning of summer.”

With Rezdy, Mountain Whitewater Descents was able to streamline the booking process significantly for both customers and staff.

“I get a lot of input from repeat guests saying that it’s now much easier to make a booking and they enjoyed the ease of use.”

Mountain Whitewater Descents has also seen an increase in incremental revenue through up sells.

“Since implementing Rezdy, we’ve seen an increase in the number of add-ons for wetsuit rentals for raft trips.”

“Since implementing Rezdy, we’ve seen an increase in the number of add-ons for wetsuit rentals for raft trips.”

Ben is so happy with Rezdy that he would gladly recommend it to other whitewater rafting operators.

“I would highly recommend trying Rezdy, because I think it’s a very good product. Compared to other booking products specifically built for the whitewater rafting industry, Rezdy is priced very well.”

“I would highly recommend trying Rezdy, because I think it’s a very good product. Compared to other booking products specifically built for the whitewater rafting industry, Rezdy is priced very well.”