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alot of the time if you scan something it will streach the image because of the scanner resolution. check you setting on the printer. you might need to change the settings to stop it from doing that to make he image more clear. if that doesn't work than also some printers are just like that when you scan something. it will also make one page turn into two pages. that may just be the way the printer is.

Most scanner devices will scan a document at the size of the scanner (A4, A3 Etc) If you want something smaller then open up the software that came with the scanner and you can Crop the scanned document to the size you need then save it in whatever format you need it in.

Sounds like the machine is picking up a signal from the paper exit sensor. The flag is not moving freely, or not moving at all. Look down in the paper hopper, ( where the paper is loaded), you might be able to see the sensor. The flag is spring loaded. Sometimes the flag falls off. The flag is black and shaped like a (T).

IF you are using CapturePerfect 3. version, you can select "Auto detection" for page size, and under 'more' select 'image size' instead of guide plate. Also you may have to select option '1' under user code U10 in case you want to scan pages over 17 inches long. (Press Newfile and Countonly simultaneously, press 'newfile' till you get U10, press 'countonly' and select 1. This will enable scanning upto 1 meter long).
CP3 has "Skip Blank page option", this helps you to automatically delete blank pages on the back side and scan only those with data.
S. Mohan, Chennai, India

1) A document does not reach the TOP sensor while the scanner has transported the document about 250 mm to pick. (The scannerperforms retry operation.)

2) The trailing edge of a document does not reach the TOP sensor after the scanner transports the document by the length (L) below. (The document may have slipped on the rollers) Scan condition Transported length.

In order to assist you with your scanner issue, Please provide the issue details with error message.

If nothing is being displayed, then the issue could be due to failure in Pick Motor function or Pick Sensor malfunction.

the only way to get a little more detail out of this printer with x-rays is to INCREASE the DPI resolution. there are no other adjustments that are abailable.
The Scan Settings dialog box opens when you click Specify... on the Scan/Import Documents or images screen.
The Scan Settings dialog box allows you to specify advanced settings for scanning.

Document Type
Select the type of document to be scanned. To scan photographs, select either Color Photo or Black and White Photo. To scan text documents, select either Color Document, Black and White Document, or Text(OCR). To scan magazines, select Magazine(Color).Document Size
Select the size of document to be scanned.Auto Detect: Detects document size automatically.Auto Detect(Multiple Documents): Select this when scanning multiple documents at one time.
Select Stitch-assist to scan the left and right halves of a document separately and combine them back into one image.
Reference
See the section below for details.
Scanning images Larger than the Platen (Stitch Assist)
When you select Custom, a dialog box in which you can specify the document size opens. Select a Unit, then enter the Width and Height and click OK.

Important
When you select Auto Detect the position or size of the image may not be scanned correctly depending on the document. In such a case, specify the document size, such as A4 or Letter according to the document to be scanned, and align a corner of the document with the corner at the arrow of the platen.When you select Auto Detect(Multiple Documents) allow 3/8 inches (1 cm) or more space between the edges of the platen and the document.If not, some images may not be scanned at the correct positions and sizes.
You cannot select Auto Detect(Multiple Documents) or Auto Detect when Document Type is Text(OCR).Scanning Resolution<<<<-------------------------------------------------------------<<<<<<<<<<
Select the resolution at which to scan documents. The following scanning resolution can be specified:Text(OCR): 300dpi, 400dpiOthers: 75dpi, 100dpi, 150dpi, 200dpi, 300dpi, 400dpi, 600dpi
The higher the resolution (value), the more detail in your image; the lower the resolution (value), the less detail. At high resolution, scanning takes longer and file size becomes larger than usual. See the section below for details on resolution.
this should answer your question , feel free to post here agian if you need more help.
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