I hope someone from MyHeritage or someone else who's experienced this issue can help me.

I recently had my Tree Builder program crash and have been unable to save ever since i for Tree Builder so i re-imported my GEDCOM file.

When starting my first sync it asked do i want to Download from the site and get the most recent information i had made (which i said yes to) or the other option was to Upload what i had imported to the site. Now every time i try to sync between the Builder and the site, or try to visit the family site it seems to work fine until the last stage of the synchronizing, where it produces an error message "Sync has failed. reason is: Invalid Resquest". I have attached an image of the error message

This is concerning now because i cannot update both system to read the same, and frustrating that i cannot view new information. I have just paid for the Premium upgrade and now face this so would like it resolved asap.

hi i have a cousin who had a child out of wedlock. i was able to correctly represent the child in the tree but beside my cousins name autotmatically appears the spouse bubble, which reads "m. UNKNOWN" when published. how do i remove the "m.UNKNOWN" because this is a false representation of her relatinship. i tried changing the status hopfully to a blank one but there is no such option.

what id like to see would be my cousins name, her child and no indication of a partner/spouse.

I have persons who are divorced and then married someone new. The old and new spouses do not appear when in Tree display on the screen, only the old (first) spouse. But both spouses do appear on Charts. How can I get all of them to appear in Tree display?

I have a project that has photos for only some of the people in the project. I have a second project with many of the same poeple and photos of them that are not in the first project. When I copy these photos to the Photos subfolder for the first project and open FTB, the copied photos do not appear in the Photos tab. I've even tried copying entire Photos subfolder into the first project, but not luck.

How can I move photos around from project to project?

How are photos linked from the Photos subfolder to the people in the projects? It appears links are occasionally lost.

I'm looking to build a family tree that doesn't start with me. I have a family tree that I have been building on paper but would like to make a cleaner version digitally. I've tried to use the free software but it doesn't show the person whom I've typed the information in for. It shows that I've typed the information in before but the person doesn't show up in the separate tree I've created. How does one go about getting this paper info moved to digital?I would greatly appreciate the help.

Just starting using this software. I have noticed when adding photos that some or showing up horizontal and not vertical. I can't seem to figure out how to fix this problem. The editor does not have an option on how to turn the photo to veritical. Any suggestions out there?

I'm having an issue with the 'places' section on the FTB program. I've tried fixing it several times but they keep coming back. This is just one example. In photo 1 you'll see 4 variants of Kallstadt, Germany; but in photo 2 (from the maps section) you'll only see 1.

I have the same problem with a few other locations that seem to come back everytime I sync the tree to the site.

I'm currently using FTB for Windows v8.0.0.8397 in combination with Android Mobile App v4.4.7 both in Czech language while native OS language is English.

The problem I've experienced is that some entries entered in Czech disappeared after a while which resulted for example in empty First & Surname entries in Czech. Later I discovered there stored as English language entries without any Czech counterparts (and vice versa).

I have strange issue. When I import GEDCOM file to FTB I have all photos and associations to valid person - all seems to be OK. But after sync to site I can see only first photo (personal) and the others are not associated with person. All photos are transferred to server - I can see it and use in photo menu, but they have not assosciations to person (like in FTB). What could be a problem ?

I have added e-mail addresses to a number of Profiles in my FTB tree. However, after Sync they do not appear in the online tree. To Invite a person, I must key in the address on the web site. Is this as it should be?

Just wondering if anyone noticed if there is an problem with the sorting of names by ID number in the People pane at the left of the screen in Family Tree Builder version 7?

When I first open FTP, all 6036 names in my current database are sorted properly in order from 1 to 6036 (picture 1) which is convenient as I can always tell the last name entered by jumping to the bottom of the list. However if I resort another way and then come back and sort it again by ID number, it looked like I was only getting 5499 names (picture 2) until I looked further and then found that the sorting was crazy - it sorted ID numbers 1 to 5428 then jumped to 5500 and continued to 6036 and then the next one was 5429 up to 5499 at the end (last 2 pictures). That is wierd why its not putting those IDs in the proper location in the sorting.

databases - one with 349 people in and one with 4500 people in - they are the same and a by-product of my heritage having to rescue my tree after an upgrade. Can I delete the smaller one? If so, how please?

When I launch FTB (8.0.0.8404), it presents me with display of databases: mine (site 22050470) and another (Whinna), to which I have no connection and about which I have no knowlege. If noone can help me in this forum, I will repost this problem in another.

So now my Premium account has expired and as stated, on this site, I will not renew it UNTIL some changes take place:-

1. No more 'Sync' restrictions on customers who have developed data bases with a large number of profiles. You have compromised our ability to use the 'Research' function which is a tool I rely on to be up to date AND PAY FOR as a Premium member.

2. You acknoweledge the pitfalls within FTB ver #8 and actions taken to remedy them. Many have been reported on this site and I have submitted reports to your support team WITH NO RESPONSE! Hense my reverting back to ver #7.