Carelink’s Maggie recognised for Partnership working

20 April 2017

Back in January, Maggie Mustafa won our Annual Gem Award for Partnership.

Our Annual Gem Awards recognise staff who have shown dedication to our Trust values and who constantly go above and beyond for the people who use their services and for their colleagues. Unfortunately Maggie couldn’t attend the award ceremony but we’ve caught up with her to find out how she feels about winning.

Maggie is Service Support Supervisor at Camden Carelink, St Pancras Hospital, and her nomination described her as the ‘backbone’ of the service.

Carelink offers short-term support to people following a hospital stay or period of ill health to help them to regain independence and Maggie is responsible for making sure the service operates smoothly.

Maggie’s job involves working closely with lots of different services, both within CNWL and our partners. Many of our other Camden services rely on Carelink as the ‘next step’ for their patients.

Maggie’s nomination read: “Maggie personifies Partnership… Quite simply the partnership between Carelink and all the services that rely on the team couldn’t run without Maggie. She is the backbone of the team, the life and soul of the office and if you are fortunate to receive care from her on the occasion she needs to leave the desk, count yourself incredibly lucky.”

Maggie, who has previously worked in a clinical role, said: “I am so happy to have won this award and the fact that one of my colleagues took the time to nominate me means a lot.

“It’s easy to work in partnership when the calibre and professionalism of your own team and the teams you work with is of such a high standard. I’m really proud to be part of this team – we all work together to try to make the patient’s experience with our services a positive one.

“Partnership really is the key to this. Often people who have had a short stay in hospital, or who have had a period of being unwell at home, can lose confidence and feel that they can’t do normal activities of everyday living anymore. With the combined efforts of all the teams involved, we can empower that person to take back control of their lives while maintaining a safe environment for them to do so.

“A lot of work and careful planning goes into supporting someone’s discharge from hospital. I’m in the enviable position of witnessing first-hand, on a daily basis, all of the hard work and dedication that goes into this.”