Brian Ryks, executive director and CEO of the Metropolitan Airports Commission, which owns and operates Minneapolis-St. Paul International, emphasized the importance of collaboration among the many businesses and organizations at the airport as the key to strong customer service.

Other U.S. airports receiving 2016 Airport Service Quality Awards included Indianapolis in the 5 million to 15 million category, Tampa in the 15 million to 25 million category and Dallas-Fort Worth in the over 40 million category.

More than 37.5 million people passed through the terminal at MSP in 2016.

Dallas-Ft. Worth's airport was named the best large airport in North America, serving more than 40 million passengers annually. Among the smaller North American winners: Tampa, Indianapolis and Toronto's Billy Bishop Airport.