Step 2: Repair the .pst file

In the Inbox Repair tool, type the path and the file name of your personal folders (.pst) file or click Browse to locate the file by using the Windows file system, and then click Start.Note If you do not know where the .pst file is located, follow the steps in How to locate, move, or back up your .pst file.Note The Inbox Repair Tool cannot repair every problem that is detected. In some cases, items may not be recovered if they were permanently deleted or corrupted beyond repair.

Note These recovered folders are usually empty because this is a rebuilt .pst file. You should also see a folder named Lost and Found. This folder contains folders and items that the Inbox Repair Tool recovered. Unfortunately, items that are missing from the Lost and Found folder may be beyond repair.

Create a new Personal Folder (.pst) file in your profile. The steps may be different, depending on which version of Outlook you are running.

Outlook 2010 and Outlook 2013

Click on the File tab on the ribbon, and then click the Info tab on the menu.

Informaţii suplimentare

What is the Inbox Repair tool

The Inbox Repair tool (Scanpst.exe) is designed to help repair problems that are associated with personal folder (.pst) files.The Inbox Repair tool is automatically installed with all English-language Microsoft Outlook installation options depending on your operating system. Learn more about the Inbox Repair tool.

Can't find or start the Inbox Repair tool

Recover repaired items from the backup file (Optional)

Note If you could not open your original Personal Folders (.pst) file before you ran Inbox Repair Tool, the following procedures may not work. If it does not work, then unfortunately, you will be unable to recover any additional information. If you could open the file, the following procedure may help you recover additional items from your damaged Personal Folders (.pst) file.

When you run Inbox Repair Tool, the option to create a backup of the original Personal Folders (.pst) file is automatically selected. This option creates a file on your hard disk that is named "File name.bak" (without quotation marks). This file is a copy of the original File name.pst file with a different extension. If you think that you are still missing items after following the steps in the previous section, you can try to recover additional information from this backup file by following these steps:

Locate the .bak file. It is located in the folder of your original Personal Folders (.pst) file.

Locate the .bak file. It is located in the folder of your original Personal Folders (.pst) file.

Make a copy of the .bak file and give the file a new name with a .pst extension. For example, name the file "New name.pst" (without quotation marks).

Import the New name.pst file that you created in the previous step by using the Import and Export Wizard in Outlook. To do this, follow these steps:

On the File menu, click Import and Export.Note On Outlook 2010, click the File tab on the Ribbon, click Open, and then click Import.

Click Import from another program or file, and then click Next.

Click to select Personal Folder File (.pst), and then click Next.

Under File to import, click Browse, and then double-click your Newname.pst file.

Under Options, click Do not import duplicates, and then click Next.

Under Select the folder to import from, click to select the Personal Folders (.pst) file, and then click to select Include subfolders.

Click to select Import folders into the same folder in, and then select your new Personal Folders (.pst).

Click Finish.

Note Remember that the backup file was the original corrupted file, and you may find that you cannot recover anything other than what was recovered in the Lost and Found folder. If you cannot import the Newname.pst file into Outlook, unfortunately you have lost all the information that is not in the Lost and Found folder.