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Take every dollar you're investing in customer engagement and triple the return on investment with Jay Baer, New York Times Best Selling Author and Customer Experience Strategist. In just 9-minutes, you'll uncover three paths to improve customer experience that will not only delight your customers, but your bottom-line too.

Jay Baer is a New York Times best-selling author and President of Convince & Convert, a consulting firm that helps the world's most iconic brands like The United Nations, Nike, and 3M use technology to win new customers, and keep the customers they've already earned.