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Before you begin - out of the box; understanding files and folders; organising your desktop; customising your Mac's look and feel; the Macs nuts and bolts; Mac housekeeping; how to set up your communications software; Email - making ir work for you; video conferencing; troubleshooting Mac error messages; getting help; troubleshooting software and hardware; upgrading to a new Mac; how and when to get your Mac repaired; making your Mac simpler to use.