Customer Service

We are hiring a Customer Service Representative to manage customer
queries and complaints. You will also be asked to process orders,
modifications, and escalate complaints across a number of
communication channels. To do well in this role you need to be able
to remain calm when customers are frustrated and have experience
working with computers. Customer Service Representative
Responsibilities: Maintaining a positive, empathetic and
professional attitude toward customers at all times. Responding
promptly to customer inquiries. Communicating with customers
through various channels. Acknowledging and resolving customer
complaints. Knowing our products inside and out so that you can
answer questions. Processing orders, forms, applications, and
requests. Keeping records of customer interactions, transactions,
comments and complaints. Communicating and coordinating with
colleagues as necessary. Providing feedback on the efficiency of
the customer service process. Managing a team of junior customer
service representatives. Ensure customer satisfaction and provide
professional customer support. Customer Service Representative
Requirements: High school diploma, general education degree or
equivalent. Ability to stay calm when customers are stressed or
upset. Comfortable using computers. Experience working with
customer support.

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