I help clients get the most out of our awesome tool! Kind of like a product specialist, I assist in more complicated setups or requests so that clients can easily gain insights into online buzz about their brand.

– Translating business requirements from a range of industries into compelling insights in Brandwatch Analytics & Vizia
– Being a go-to resource for sales teams about the latest developments and best practices for Brandwatch’s products

I help clients make most of our platform, and make sure our clients can easily get actionable insights through well-written queries and visualization Loves: friends, good food, music, Kobe Bryant, Roger Federer, blue, The NewsroomFavorite Link:qz.com

Be the central hub for new projects and the liaison between our clients and the project team. Work alongside the Project Managers to help clients make their wildest social media dreams a reality, for LATAM and USA.

I’m part of the Berlin professional service team providing our clients with first line support to any queries they have about the platform. I also project manage bespoke setups in order for our clients to meet their social media monitoring objectives.

Loves: Tom Kha Gai soup, India, elephants and 30 degrees holidays

Favourite Quote: “Sometimes you are the dog, sometimes the tree.”

Steve Hunt

Systems Manager

beaujolais

Steve Hunt

Systems Manager

beaujolais

I am responsible for system infrastructure, non-Brandwatch tech support and keeping Brandwatch running through the long dark nights.

Making sure that you can measure all that you wish to measure, log all that you want to monitor, and monitor all that you want to log and measure, all at the same time, while still keeping the platform up and running, whilst riding a foxbat into Modor.

I look after the code that crawls the web, analyses the pages and stores them away.

Loves: Bud Powell, Breaking Bad, Kauai

Favourite tweet:@notstevenwright „I went to a restaurant that serves „breakfast at any time“. So I ordered French Toast during the Renaissance“.

Giles Palmer

CEO

purplerain

Giles Palmer

CEO

purplerain

My job is to find the best people, put them in the right seat, give them really interesting and challenging work to do and make sure we don’t run out of money before we create amazing products.

Loves: People (especially my family and friends), simple pleasures like beautiful music, swimming in the sea and staring at the stars, building things – software, sandcastles and maybe one day a school.

Favourite tweet:@oosocial „I like Jesus but he loves me …. so it’s awkward“

Jenny Park

Social Media Data Analyst

rosetruffle

Jenny Park

Social Media Data Analyst

rosetruffle

I use the Brandwatch platform to write queries and help our clients gain new (and cool!) insights

Favorite Quote: NASA has this phrase that they like, „Failure is not an option.“ But in art and exploration, failure has to be an option. Because it is a leap of faith – and no important endeavour that required innovation was done without risk. You have to be willing to take those risks. … In whatever you are doing, failure is an option. But fear is not. @JimCameron

As part of the Support team, I help our customers with any difficulties they might be experiencing with the platform. The amount of stuff that happens behind the scene to make Brandwatch work is vast and complex, so we often have to get ‚under the bonnet‘ to see what’s going on. Every day is a school day in Tech Support!

I’m responsible for all things people-related. I assist with Brandwatch’s people initiatives, support the recruitment and induction process and look after employee well-being. I make a mean cup of tea and will gladly make one for any Brandwatcher who wants a cuppa and chin-wag.