In this course, you’ll learn how to use the major operating systems, Windows and Linux, which are a core component of IT. Through a combination of video lectures, demonstrations, and hands-on practice, you’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware.
By the end of this course you’ll be able to:
- navigate the Windows and Linux filesystems using a graphical user interface and command line interpreter.
- set up users, groups, and permissions for account access.
- install, configure, and remove software on the Windows and Linux operating systems.
- configure disk partitions and filesystems.
- understand how system processes work and how to manage them.
- work with system logs and remote connection tools.
- utilize operating system knowledge to troubleshoot common issues in an IT Support Specialist role.
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Users and Permissions

In the second week of this course, we'll learn about configuring users and permissions in Windows and Linux OS. As an IT Support Specialist, it's important to know how to grant the appropriate permissions to users and groups for both Windows and Linux OS. By the end of this module, you will know how to add, modify, and remove users for a computer and for specific files and folders by using the Windows GUI, Windows CLI, and Linux shell.