Seven Tips for Effective Unified Communications Security

A standard security best practice that is almost universal to all technologies is to keep software up to date. As well as obtaining bug fixes, keeping software updated helps improve security. As potential exploits are found, security patches are then released as software updates. The most recent version is typically the most secure.

Whenever a UC server is updated, it is important to follow the best practices for updating. Be aware of what has changed and how the update could impact the system; backing up the system first and performing the update during a scheduled maintenance window also help to ensure users will have access to the system when they need it.

Unified communications (UC) presents unique security challenges because it brings together disparate technologies. A UC business phone system combines VoIP, video, chat, email and presence together into one unified messaging system. As the technology has become more complex and more accessible from the public Internet, the security threat has increased. In many ways it is easier than ever to attack business communications. Companies must be diligent to protect their communications as they are vital to business operations.

While large businesses can often dedicate substantial resources toward securing their communications, those in the SMB space need solutions that are both effective and simple to manage security. Despite being in a niche field, securing UC as an SMB follows many of the same security best practices that are effective in the enterprise for a variety of technologies. In this slideshow, Digium shares seven best practices that can help SMBs keep communications flowing.