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It seems that Firefox 10.0.2 has been hijacked (I have not tried other browsers), and AVG (up to date definitions) returns no problems after a full scan. When I use Google, I am sometimes directed to sites other than the one indicated by the result. XP (SP3). Any help would be greatly appreciated.

Currently I am working under the guidance of the MRU teachers and everything I post to you, must first be approved by them.This additional review process can add some extra time to my responses, but I will post back with instructions for you as soon as possible.

Before we begin, please read and follow these important guidelines, so things will proceed smoothly.

The instructions being given are for YOUR computer and system only!Using these instructions on a different computer can cause damage to that computer and possibly render it inoperable!

You must have Administrator rights, permissions for this computer.

DO NOT run any other fix or removal tools unless instructed to do so!

DO NOT install any other software (or hardware) during the cleaning process. This adds more items to be researched.

Only post your problem at (1) one help site. Applying fixes from multiple help sites can cause problems.

Print each set of instructions if possible - your Internet connection will not be available during some fix processes.

Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.

Only reply to this thread, do not start another one. Please, continue responding, until I give you the "All Clean!" Absence of symptoms does not mean that everything is clear.

I am currently reviewing your log and will return, as soon as possible, with additional instructions. In the meantime...Please take time to read the Malware Removal Forum Guidelines and Rules where the conditions for receiving help at this forum are explained.

Please read all instructions carefully before executing and perform the steps, in the order given.lf you have any questions or problems executing these instructions, <<STOP>> do not proceed, post back with the question or problem.

TDSSKiller - Scan onlyPlease download the TDSSKiller.exe by Kaspersky and save it to your Desktop. <-Important!!!

Right-click and select "Run As Administrator" TDSSKiller.exe to run the tool for known TDSS variants.If TDSSKiller does not run... rename it. Right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. ektfhtw.com). If you don't see file extensions, please see: How to change the file extension.

Click the Start Scan button. Do not use the computer during the scan!

If the scan completes with nothing found please

Click Report at the right upper corner to open it now.

Copy and paste the contents of that report in your next reply and click Close to exit.

If malicious objects are found, they will show in the "Scan results - Select action for found objects" and offer 3 options.

Ensure SKIP is selected... DO NOT attempt to FIX anything yet!

Now click on Report to open the log file created by TDSSKiller in your root directory C:\

A log file named TDSSKiller_version_dd.mm.yyyy_hh.mm.ss_log.txt will be created and saved to the root directory. (usually Local Disk C:).

There was a positive result (a root kit of some kind) - I selected "skip", but there was no log. I reran the utility, but it now instantly returns "no threats found" (it clearly does not rerun - even after a reboot).

Your computer has multiple infections, including a Rootkit. A rootkit is a set of software tools intended for concealing running processes, files or system data from the operating system.

You are strongly advised to do the following:

Disconnect the computer from the Internet and from any networked computers until it is cleaned.

Back up all your important data except programs. The programs can be reinstalled back from the original disc or from the Net.

Call all your banks, financial institutions, credit card companies and inform them that you may be a victim of identity theft and put a watch on your accounts. If you don't mind the hassle, change all your account numbers.

From a clean computer, change all your passwords (ISP login password, your email address(es) passwords, financial accounts, PayPal, eBay, Amazon, online groups and forums and any other online activities you carry out which require a username and password).

DO NOT change your passwords from this computer as the attacker will be able to get all the new passwords and transaction records.

Due to its rootkit functionality, your computer is very likely to have been compromised and there is no way that it can be trusted again. Many experts in the security community believe that once infected with this type of Trojan, the best course of action would be to do a reformat and re-installation of the operating system (OS). However, if you do not have the resources to reinstall your OS and would like me to attempt to clean your machine, I will be happy to do so.

To help you understand more, please take some time to read the following articles:

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