DELIVERY

RETURNS

AVAILABILITY OF PRODUCTS

ANSWERS

MY ACCOUNT

How can I create a customer account?

ANSWER: On the home page, use the “E-shop” button to click on “create an account”, then follow the steps on the screen and create your account. You can then manage your own personal information, change your password and your delivery addresses, keep track of your orders and access your order history.

Do you share my personal information with third party companies?

ANSWER: L/UNIFORM will neither disclose, share, nor sell your personal information to any other companies or third parties.

ANSWER: If you cannot log in, use the header “send me a new password” in the menu “E-shop”, “log in”. You will be sent a new password. You can then modify it in the menu “log in”, “my account”, “my settings”, “change my password”. If your logging-in problems persist, please contact the L/UNIFORM customer service by telephone on +33 (0)1 42 61 76 27 or by clicking here.

MY PAYMENT

Is my payment secure?

ANSWER: Yes, payments are 100% secure. The transactions carried out on luniform.com are covered by the payment system of our partner Ogone. All of the data exchanged in the treatment of payments are encrypted using a SSL protocol. These data cannot be detected, intercepted or used by third parties. Nor are they recorded in our computer system. When you are asked to enter the number of your credit card, you can use your navigator to check that you are in a secure zone. These zones can be identified thanks to their addresses which start with “https” and include “secure.ogone.com”, as well as from the closed padlock or key at the bottom of the navigator. For your safety, Ogone checks that the connection with your navigator has been made secure before sending on your financial data. Ogone is a technical service-provider and does not deal with any complaints to do with orders. These should be addressed directly to luniform.com.

Which means of payment are accepted?

ANSWER: We accept the following payment methods: Carte Bleue, Visa or Mastercard, as well as Paypal.

I paid by credit card and haven’t I received confirmation via email?

ANSWER: If your payment by card went through, and you did not receive confirmation of the order by email within 10 minutes, contact our e-business Customer Service at once. Checking with your bank may take a little longer and require manual validation.

B: If your country does not appear in the above list (A), the order will be delivered on the basis of DDU (Delivered Duty Unpaid), and the announced prices will be exclusive of any sales taxes or customs duties. As the addressee, you alone are liable for the payment of any import taxes, customs duties or sales taxes as imposed by the country where you receive the products. Payment of such taxes is necessary for your order to be released by customs. Given that we cannot specify the amounts of these taxes, we will always request your authorisation by email before dispatching your order.

RETURNS

Is it possible to return an article?

ANSWER: • Collection articles: You have a period of fourteen (14) days as of the date on which you receive the articles bought on the site luniform.com to exercise your right of withdrawal, without any penalty and without specifying the reason, according to the conditions as set down in article L. 121-20, and in respect of the Code of Consumption. To do so, all you have to do is contact the e-Business Customer Service by telephone on +33 (0) 1 42 61 76 27 or by email at: contact@luniform.com. After validation by the Customer Service, you will receive via email confirmation of the terms of your return as well as a Return Slip, bearing the authorisation number for the return, to be printed out (or to be downloaded and printed), which must obligatorily be attached to your package. After reception of your request, an acknowledgement slip will be sent to you via email. You should then send back the article using the pre-filled-in Return Slip as sent to you via email, which should be stuck to the package. You will be liable for the postal charges. A right of return is granted so long as the article is returned as new in its original packaging. The label should still be attached to the product. The product should not have been used, worn, modified or damaged, and should be in perfect condition so that it can be sold on. • Special orders or monogrammed collection articles: Given the unique, personalized nature of special orders, they can be neither returned nor exchanged, in accordance with article L.121-20-2 of the Code of Consumption (“Right of withdrawal cannot be exercised, unless the parties have otherwise agreed, for these contracts: […] 3rdly supplying of articles produced according to the consumer’s specifications or clearly personalised, or which, given their nature, cannot be reissued, or else are susceptible to rapid deterioration or expiration.”) As a result, you do not have the possibility to benefit from a right of withdrawal. We thus advise you to devote the necessary time and attention to the creation of such articles.

AVAILABILITY OF PRODUCTS

If a product is unavailable, what do the various statuses mean?

ANSWER: Some articles by L'UNIFORM are available immediately because they are in stock. L'UNIFORM can also offer the same models but with different colour combinations. These will be produced by L'UNIFORM’s artisans, in accordance with your specifications.