- Building a working relationship with client- Learn about clients issues, concerns and problems-Attending behavior-Effective Questioning-Reflecting content-Reflecting feelings

Three Stage Model of InterviewingStage 3- Action Stage

-Assist client to identify an action plan for each goal-Work with client on implementing and completeing the action plan-Terminate the working relationship when goals are reachedThree Stage Model of InterviewingStage 2- Clarification Stage

-Facilitate the definition of the clients problems-Help client prioritize problems that require further action and redefine them into attainable goals

Paraphrasing and SummarizingParaphrasing and Summarizing

-Reflecting content by paraphrasing and summarizingAmber Trinidad, Eden Talbot, Ryan NormandyBSHS 385July 22 2014Deborah MacholdParaphrasing-One statement-Checks for understanding and encourages more detail Summarizing-Multiple statements-Brings together multiple statements to identify a theme and review progressBoth help guide the interviewParaphrasing should;-Reflect the main idea of statement-Be accurate and brief-Be similar in grammatical structure to the statementSummarizing should;-Help organize thoughts and concerns-Be precise and accurateParaphrasing and SummarizingWhen to paraphrase

-When client is hesitant or feeling threatened by conversation

-To check for understandingWhen to summarize

- To direct the interview when client is presenting multiple unrelated topics

-To conclude an interview

-To move fluidly from one interview into the nextParaphrasing and SummarizingInterview transcript-Refer to handoutConclusionReferences- Effective information gathering questions