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blocking calls on motorola w385

my mother just started getting calls from a collection agency, someone gave her phone number for a loan and is not paying, we cant get them to stop calling, how do we set her phone to block these incoming phone calls? any help would be appreciated,,,,,,

Actually you can "ask" them not to call you to that number.Just say that the person they are trying to locate is no longer using that telephone number, and that you will report them to competent authorities.