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Product FAQs

Troubleshooting

What do I do if this device disconnects from the network when other network devices are present on the switch?

If the IP extender detects that it does not have the necessary bandwidth to function, it may disconnect from the network. It is recommended that you use the IP extender with a switch or router with no other networking devices connected to it.

If the IP extender outputs video at 1920x1080, it can use up to 136Mbps. If the IP extender outputs video at 1920x1080 and remote USB devices are connected it, the IP extender can use up to 275Mbps.

Make sure that your network can support the bandwidth required by the IP extender.