quicken import webconnect

University of Utah Credit Union updated their website. I have 5 accounts with them. I was able to follow their instructions to re-connect to my online banking for 2 accounts but there is a problem with the remaining accounts. I select Import file, pick the qfx file which I downloaded from the bank from my desktop, select Activate, and then the program asks for my username and password. It then says they are wrong and can't continue. I talked to the bank and they say it is a Quicken issue. Since the first two went correctly, I don't know what the issue is with the rest.

Please do this even
if you are on the latest release already:
Locate the Mondo Patch file (US)
or Canada Mondo patch file applicable to your version of Quicken in the links
above.
Download it and save it to disk.
Temporarily disable your Antivirus software for the entire duration of the next
step:
Right-click the downloaded patch file. Click "Run as Administrator"
to execute the installation program.
This will replace any Quicken software modules with a known consistent release
level and, hopefully, eliminate any software corruption or errors during installation
as a cause of this issue.

Thank you so much UKR. I had some limited success with this, but I am very inept with computers and may have done something wrong. I got some transactions to download, but tonight it is back to square one. Best regards!