I referred my friend and haven't received my rewards!

When you refer a friend from within the app, you will not receive any rewards until your friend downloads the app and signs up as a new VIP member.

Your friend must sign up using the same email address that you referred, and you must refer them before they sign up as a VIP member.

*Please note: eGifts are issued 24hrs after signup*

Common reasons why you haven't received reward points:

Your friend downloaded and registered in the app, but has not yet activated his or her account.

The email address that you submitted with your referral does not match the email address that your friend used to register.

You submitted your referral after your friend had already signed up in the app.

What to do if you still have not received your points:

Send us a message and let us know what you think went wrong. We will need your friend's email address as well. Then we can take a look in the system, see if we can correct the issue, and get you your points!