Current AVBOB News

KZN HIGH COURT GRANTS AVBOB RELIEF FROM NAFUPA SA

Since November 2017, the National Funeral Practitioners Association of South Africa (NAFUPA SA) has threatened to ban all so-called “White- and Indian-owned” funeral businesses from rural areas and townships in KwaZulu-Natal (KZN).

These threats have been backed up with violent actions against AVBOB staff and a relentless media campaign of misinformation. This compelled AVBOB to introduce drastic measures to ensure that we can continue with our normal business activities and to fulfil our contractual obligation to our members and customers.

AVBOB obtained an interdict on 29 January 2018, barring NAFUPA SA from unlawfully interfering with its normal business activities, but NAFUPA SA simply ignored the ruling and continued to threaten AVBOB’s staff and clients. In order to protect our assets, staff and clients, we engaged the services of a private security company to escort staff and clients into the affected areas.

NAFUPA SA’s contemptuous conduct compelled AVBOB to approach the Court again in an attempt to put a stop to these criminal activities. On 20 February 2018, AVBOB brought a second urgent application in the High Court, KwaZulu-Natal Local Division in Durban, against NAFUPA SA and its president, Mr Hlengwa, for various violations of the interim court order that was granted by Judge Chetty on 29 January 2018. NAFUPA SA representatives were disrupting court proceedings, but after Judge Moodley awarded her ruling in favour of AVBOB, they cried foul and argued that they had no legal representation. Judge Moodley gave NAFUPA SA and Mr Hlengwa until 6 March 2018 to show good cause why he should not be committed to prison. Judge Moodley further stated that should NAFUPA SA, Mr Hlengwa or any of its members be in contravention of the interim order made on 29 January 2018, AVBOB shall have the right to approach the Court within 24 hours, requesting the imprisonment of Mr Hlengwa.

The matter was heard on 6 March 2018 before Judge Nkosi. Members of NAFUPA SA and Mrs Hlengwa (Mr Hlengwa's wife) were in attendance.

Mrs Hlengwa made submissions to the Court that Mr Hlengwa is unwell and could not attend court. The Judge noted that Mr Hlengwa has a case to answer and should not avoid coming to court as he has had ample opportunity to submit an affidavit to state his case. AVBOB asked the Court to confirm both the interim orders for the interdict and contempt of court. AVBOB further asked the Court to suspend the imprisonment of Mr Hlengwa for a period of six months on condition that the members of NAFUPA SA and Mr Hlengwa comply with the final and confirmed court order. Should NAFUPA SA and Mr Hlengwa contravene the court order, AVBOB will be entitled to approach the Court on 24 hours’ notice and request the immediate imprisonment of Mr Hlengwa. The Judge agreed with AVBOB's submissions on the terms of the court order, and explained the terms of the court order to Mrs Hlengwa who agreed to the suspended imprisonment of Mr Hlengwa. The Court granted the order on the above terms, and also awarded legal costs in respect of both court orders, to AVBOB.

AVBOB has always been willing to engage NAFUPA SA in meaningful discussions to find an amicable solution to their concerns, but their demands are completely unrealistic and irrational. Amongst other things, NAFUPA SA demanded that AVBOB pays them 30% of AVBOB’s annual profits to shut down their campaign, and to set up and pay for fully functional funeral parlours for NAFUPA SA. We have therefore done whatever is deemed necessary, and reasonably possible, to protect our staff and clients against intimidation and violence. We will not allow the benefits due to our members to be plundered by violent minorities with narrow agendas of personal enrichment. We will continue to stand steadfast in our promise to be there for our members.

Since December 2017, the National Funeral Practitioners Association of South Africa (NAFUPA SA) has threatened to ban all so-called “white and Indian owned” funeral businesses from rural areas and townships in KwaZulu-Natal (KZN). This compelled certain companies to introduce drastic measures to ensure that they can continue with their normal business activities and to fulfil a contractual obligation to their customers.

NAFUPA SA has been driving this campaign primarily in and around townships and rural areas surrounding Durban in KZN. The association went as far as threatening to burn their competitors’ business premises, vehicles and equipment and have justified their crusade as a means to bring about “radical economic transformation”.

One of the affected targets of NAFUPA SA’s action against what they perceive as a “white owned business” is AVBOB Mutual Assurance Society, an organisation which became a household name in both white and non-white communities since it was established in 1918. AVBOB has responded strongly in the media about NAFUPA SA’s threats and statements and even obtained an interdict against the latter to restrain it from unlawfully preventing AVBOB’s agents from conducting its normal business activities.

​AVBOB’s stance is emphatic that it is not “owned by whites” but as a mutual assurance society, its assets belong to policyholders of whom 80% are black. Speaking to AVBOB CEO, Frik Rademan, he explained that AVBOB’s status as a mutual assurance society enables the organisation to allocate surplus profits to its members in the form of free funeral benefits and special bonuses. “AVBOB has no external shareholders that can demand dividends,” Rademan said. “AVBOB’s policyholders benefit directly from our successes which are evident from the R8 billion which has been allocated to policyholders in the form of free funeral benefits and special bonuses over the past nine years,” he continued.

​Rademan said one of their biggest concerns about NAFUPA SA’s threats is that the free funeral benefits, which their members have accrued over the years and which are subject to the condition that AVBOB Funeral Service Ltd. is used to do the funeral when a claim against the policy is made, will be lost. He explained that these free funeral benefits, which are currently valued at almost R15 000, will be forfeited if the policyholder is forced or convinced not to use AVBOB for the funeral. “NAFUPA SA has gone so far as to “advise” policyholders to cancel their policies or to submit cash claims and if this happens, the family will only receive the proceeds of the policy,” he said. According to him it will be a tragedy if NAFUPA SA succeeds to intimidate bereaved families to such an extent that they can no longer exercise freedom of choice when it comes to selecting a funeral service provider. “Effectively, NAFUPA SA, who hides behind the populist notion of radical economic transformation, wants to rob ordinary citizens of their money during a time when they are at their most vulnerable. Only NAFUPA SA and its members stand to benefit from this campaign. They are promoting their own selfish business objectives and interests at the expense of the people living in these communities,” he said.

When asked how AVBOB will counter NAFUPA SA’s endeavours should they continue to threaten the organisation and its clients Rademan explained that AVBOB has no intention of withdrawing from townships and the rural areas. He said AVBOB has an obligation to deliver on its brand promise “We’re here for you”. “AVBOB has opened branches in townships and rural areas to make it convenient for our clients to receive the services we promised to render when they joined us. That is why we continuously open new branches so that we can get closer to our policyholders, and other clients, to render a service right where they live. In the meantime we have obtained an interdict barring NAFUPA SA from interfering with our normal business activities and we went as far as contracting a private security company to escort our staff and clients into the affected areas. We will do whatever is deemed necessary, and reasonably possible, to protect our staff and clients against intimidation and violence.”

AVBOB Press Release - January 2018

In response to the various threats of violence and the interference with its business operations, AVBOB resolved to approach the judiciary for assistance in preventing the unlawful conduct threatened by NAFUPA SA and its affiliated members.

The concerning conduct was in the form of a campaign, which was to commence on 1 February 2018, and was threatened to include:

the prevention of AVBOB from operating in so-called “black townships”;

the use of petrol bombs to burn and destroy hearses belonging to Indian, white and coloured funeral companies;

the blocking of roads to prevent all Indian, white and coloured funeral companies from entering the so-called black areas;

the burning of hearses belonging to all Indian, white and coloured funeral companies, together with the bodies of the deceased people being transported;

the confiscation of all funeral equipment such as tents, lowering devices and grave matts that are used and owned by Indian, white and coloured funeral companies;

the hiring of “assassins” to target employees of Indian, white and coloured funeral companies.

Conducting any unlawful protest and/or gathering at any of the branch offices of AVBOB, preventing access to such offices by members of the general public and/or employees or associated agents or service providers of AVBOB;

Unlawfully preventing AVBOB, including its associated agents and employees, from conducting its normal business in Durban and/or other areas in which AVBOB or its agents conduct business;

Disrupting the business of AVBOB and its associated agents or interfering with the business relationship that AVBOB has with its customers, in any of the so-called black areas;

Making threats against AVBOB, its associated agents and employees, contributing to and/or inciting violence and/or anarchy, the purpose of which being to-

deter AVBOB and its franchisees from conducting its normal business in the Durban area and all other areas where AVBOB and its agencies have branches;

cause damage to the property of AVBOB and its associated agencies, including intimidating, threatening and harassing or harming any employees of the applicants;

create an untenable environment for the normal operations of AVBOB and/or its franchisees;

interfere with the normal business operations of AVBOB and its agents;

interfere in the business relationship between AVBOB and its clients/policy holders.

This order also provides that, should NAFUPA SA and/or its members fail to comply with its terms, the members of the SAPS are authorised and directed to take any steps or measures necessary to ensure compliance with this order and to maintain law and order by-

preventing unlawful gatherings at any of AVBOB’s branches;

preventing NAFUPA SA, including its members, from blocking any access roads to so-called black townships when AVBOB and/or its associated agents are conducting funeral services;

preventing any damage to property and/or vandalising of AVBOB’s property during the conduct of funeral services in the so-called Black townships.

The aforesaid provisions of the order are immediately enforceable and the courts have afforded NAFUPA SA until 6 March 2018 to show cause as to why the order should not be made final.

We invite NAFUPA SA to place their position formally on record and indicate why they believe their conduct is lawful. As always, AVBOB’s management is available to engage NAFUPA SA regarding the resolution of this matter.

Communities will suffer if White and Indian funeral undertakers are forbidden - January 2018

If Mr Nkosentsha Shezi, General Secretary of the National Funeral Practitioners Association of South Africa (NAFUPA SA) has his way, no White- or Indian-owned funeral business will be allowed to conduct funerals in Black townships or villages from 1 February onwards.

AVBOB is perceived to be one of those so-called “white-owned” businesses which has been targeted by Mr Shezi’s reckless statements and comments and we would like to respond as follows:

First and foremost, we believe that the picture painted by Mr Shezi and his organisation is not only dangerously oversimplified, but ultimately incorrect on a number of fronts.

Not only would this take away freedom of choice from the consumer but, if this illegal action is not stopped, it will have far-reaching and detrimental effects at both the micro- and macro-economic level. The facts are as follows:AVBOB is a mutual society, which means it does not have shareholders who receive dividends. The Society is owned by its policyholders, of whom 80% are Black, and these policyholders share directly in the company’s success through the allocation of surplus profits. Over the past nine years, AVBOB has allocated R8 billion of surplus profits to its policyholders (owners) in the form of special bonuses and free funeral benefits, over and above the value of their policies.

These ground-breaking benefits will be lost should policyholders claim cash up front or cancel their policies and follow the NAFUPA SA way.

Secondly, AVBOB’s business model empowers and supports the development of Black entrepreneurs by providing infrastructure, resources and training. This enables them to operate the funeral agency on a semi-franchise basis. They employ their own staff, recruited from the local community. Furthermore, they acquire on behalf of their clients products and services such as family cars, house tents, catering products and services, etc. from local suppliers and service providers from the community. NAFUPA SA’s threats place the livelihood of these entrepreneurs, their staff and suppliers at risk.

AVBOB’s commitment to uplifting disadvantaged communities does not stop at the entrepreneurial or mutual level. Our CSI contribution is equally considerable. AVBOB recently announced another project that will set the tone for Corporate Social Investment in South Africa. The schools infrastructure project, whereby AVBOB will invest R150 million in the upgrading of schools in rural and disadvantaged communities in all nine provinces, was announced in 2017. This initiative follows on the 50 container libraries that AVBOB has donated to schools in these areas since 2014. Apart from these community projects, AVBOB regularly provides assistance to families who cannot afford a funeral, by doing the funeral for free or at a much-reduced cost.

Considering what AVBOB has been contributing to these communities over the decades, it will be nothing less than a disaster for every man, woman and child in every township and village in this country if we were forced to move out.

We believe there are two ways to approach transformation in South Africa: the first is out of a sense of duty, of obligation or mere compliance. But there is another way, something deeper, stronger, rooted in fundamental values, that is a heartfelt, truly performative act of purpose and intention. AVBOB is driven by our desire to serve our policyholders (owners) and the communities in which we operate.

AVBOB is a B-BBEE level 2 contributor. As an employer, AVBOB is committed to empowerment and to being an exemplary corporate citizen. We want to make a substantive difference in the lives of all South Africans.

In closing, we believe that action speaks louder than words, and that commitment to true transformation is not only skin-deep; it is the passion at the heart of the organisation. This is demonstrated by everything AVBOB does towards the socio-economic wellbeing and upliftment of all South Africans. The initiatives that the group has undertaken thus far – and continues to undertake – exemplify our slogan, “We are here for you”.

Classrooms for needy pupils - July 2017

Published in the Daily Sun (Free State/Northern Cape) on 25 July 2017
By Nobathembu Zibi

Basic Education Minister Angie Motshekga has launched a groundbreaking school infrastructure partnership with AVBOB.
She said at Joe Solomon Primary School in Heidedal, Mangaung, that the company donated R150 million for renovations and the building of new schools across the country.
“This is the single largest investment in the school infrastructure programme by a company since I became minister of basic education,” she said.
“It is important to note that needy pupils and communities in all nine provinces will benefit from this contribution.
“The announcement by the company’s board of this investment came as no surprise to me. Our partnership with them has flourished from strength to strength.
“The work we are doing together is changing lives and shaping the future generation. The company has become a strategic partner and a dependable ally in the delivery of quality public schooling.
“Our strategic partnership with them started in earnest after we made a loud and clear call to all social partners for an increased investment in the library service.
“We aim to launch 1 000 school libraries each year.
“AVBOB is the single largest contributor of fully functional container libraries to primary schools.
“We are very excited to be where we are, and we agreed we would work together to move education forward. We are doing so daily.”AVBOB chief executive Frik Rademan said: “We want to help provide quality education and make a positive difference in pupils’ lives.
“Joe Solomon Primary School, will get 23 new classrooms, a computer lab, a library and a kitchen.”

Motshekga refused unearned riches - July 2017

Published in Free State Sun on 21 July 2017
By Nthabiseng Lisele

Minister of Basic Education Angie Motshekga spend her 67 minutes of celebrating Mandela day in the Free State.
Minister together with the AVBOB were in partnership as they launched a ground-breaking multimillion rand school infrastructure partnership. AVBOB Board donated R150 million for the renovation, refurbishment and building of schools across the country.
During her speech, Minister Motshekga said, “we appeal to the political gods to remind us every day that State resources exist primarily to serve the people. Some of us in the positions of responsibility are merely servants of the people and quite rightly so our occupation of political office comes with insecurity of tenure”.
Motshekga emphasized that they shall serve not expecting any glory or unearned riches. According to her, there is no reason to applaud a fish for swimming.
“Madiba taught us that to lead is a lifelong service to the people. He also taught us that you can achieve the status of being referred to as a world statesman without having to exhibit the traits of a demigod”, said minister.
According to her, stealing from the public purse goes against the essence of humanity and service to the people. She stated that they must rebel against those who have launched a relentless assault to brazen theft of the public resources for no other reason other than personal gain, fame and fortune.
“We must rebel against the veil of secrecy when evidence of looting of State resources hides in plain sight yet no action is forthcoming. We must refuse to complicit in the snatching of dreams of a better life for the future generation of our people either by act or omission”, said Motshekga.
She added that, “we have a responsibility not to betray the memory of President Mandela. His legacy cannot die while we live. Therefore we do owe Madiba indeed, and his generation of freedom fighters a debt of gratitude for the work they did at the great personal costs to themselves with no expectation of recognition, high office and material gain”.
Concluding, Minister said that “our partnership with AVBOB is one that has flourished from strength to strength and the work we are doing together is truly changing lives and shaping future generations. They have become truly a strategic partner and dependable ally in the delivery of quality public schooling”.

Frik Rademan CEO of AVBOB and Minister of Basic Education Angie Motshekga signed the agreement at Clive Solomon school

Mandela Day – AVBOB are launching their much anticipated Poetry Campaign - July 2017

Published in Soweto Urban Orlando on 21 July 2017

Now is the time for us, as a nation, to take up the pen and not the sword. This is when we should focus on what unites, rather than divides us. And the AVBOB poetry project strives to do exactly that.

Facts about the campaign:

To bring this poetry project to life, AVBOB are launching a website – www.avbobpoetry.co.za – on 18 July 2017, on Mandela Day

Open to all South Africans in 11 official languages

As a token of our appreciation, an incentive of R300 will be paid to each person who’s poem is selected for our library on the website

The winners in each language category will be awarded at a prestigious event in March 2018 and will receive a cash prize

When grief has rendered us mute, poetry enables us to capture the legacy of our loved ones for all eternity, and to express our loss in a meaningful way.

From left – Johann de Lange, editor-in-chief for the AVBOB poetry project, Mr Frik Rademan, CEO of AVBOB, Dr Mantoa Motinyane-Masoko, senior lecturer and head of African Languages and Literatures at UCT and Prof Stanley Madonsela, Directorate: African Languages, University of South Africa and Daniel Hugo, Afrikaans editor for the AVBOB poetry project.

AVBOB launches competition to inspire nation’s poets - July 2017

Published in The Citizen (Johannesburg Edition) on 20 July 2017
By Nhlawulo Chauke

Mutual assurance society AVBOB has started a poetry project and competition that is open to all South Africans in all 11 official languages to celebrate the richness and diversity of all the voices of our land.
According to AVBOB chief executive Frik Rademan, the poetry project will become a vehicle for people to finally express those unspoken whispers of the heart.
He added that the competition would give entrants the opportunity to “cath hold of a moment and lift it out of the ordinary”.
The company has launched a Facebook page that is devoted to poetry and plans to launch a dedicated website.
Rademan said the main features of the website would be to publish as many quality new poems as possible in all 11 South African official languages.
He also stated that the website would form the platform from which they would launch a nationwide poetry competition.
Rademan added that every language is richly layered with nuances that could only be fully understood by someone who speaks, thinks and dreams in that language.
“For this reason, we’ve appointed a reputable editor in every one of our official languages to evaluate the entries fairly,” he said.
R300 will be paid for every poem that is approved by the relevant editor and the poem will feature alongside other poems on the AVBOB poetry website, where it would become part of a library to provide words of beauty and comfort to the people of South Africa.
Rademan added that all entrants of approved poems will be in line for the Poetry Prize, in the specific language categories and that the respective prizes would bring cash rewards.
“We will announce the winners towards the end of March 2018 and will roll out the red carpet for them at an awards ceremony.”
Rademan stated that when grief has rendered us mute, poetry enables us to capture the legacy of our loved ones for all eternity, and to express our loss in a meaningful way.

Motshekga’s solemn appeal to SA - July 2017

Published in the Bloemfontein Courant Voice on 19 July 2017

Minister of the Basic Education, Angie Motshekga, reminded politicians and government officials alike that state resources exist primarily to serve the people.
Motshekga made her appeal at the launch of an R160 million school infrastructure project of the Department of Basic Education in partnership with AVBOB at the Joe Solomon Primary School in Heidedal on Tuesday morning.
“Some of us in positions of responsibility are merely servants of the people. We shall not serve to expect any glory or unearned riches. There is no reason to applaud a fish for swimming,” she said sternly.
As the event coincided with International Mandela Day, Motshekga pertinently illustrated to those in attendance how Mandela provided a lifelong service with humility and meekness to the people of South Africa.
“The essence of our humanity is found in our humbleness, thrift, courage, self-control and self-commitment to justice,” she added.
Motshekga went on to say that it is every South African’s duty to rebel against thieves who use state resources for nothing other than fame and fortune. Motshekga warned that Mandela’s legacy cannot die while we are living.
“Therefore, we do indeed owe to President Mandela and his generation of freedom fighters a debt of gratitude for the work they did at personal cost to themselves, with no expectation of recognition, high office and/or material gain,” she said.
She further added that she does not think the late Nobel Peace Prize winner would be happy with the state our country is finding itself in with regards to reports of corruption and looting of state resources.

AVBOB’s poetic legacy of Madiba - July 2017

Published in Pretoria News on 19 July 2017
By Nokuthula Zwane

In celebrating Mandela Day, AVBOB has found an unorthodox way to encourage South Africans to give back to the community through poetry writing.
As the country celebrates the birthday of Madiba, AVBOB launched the I’d Wish I’d Said poetry project to be used as a tool to carry on his legacy of Ubuntu.AVBOB chief executive Frik Rademan said: “Poetry brings us closer to those we love and binds us to the universe in which we abide.
“Perhaps most importantly of all, poetry brings us closer to our truest selves and reaches chords within us that cannot otherwise be touched. This unique competition is AVBOB’s way of catching hold of a moment and lifting it out of it’s the ordinary.
“Our sponsorship is aimed at providing a platform for poets, both unknown and lauded, to offer words for comfort through their craft.
“We want to publish as many quality new poems as possible in all 11 of the official South African languages and the website will form the platform which we will launch a nationwide poetry competition.”
One of the contributors to the AVBOB poetry project, Coenie de Villiers, said it was the first he had heard of a sponsor that put major funds into poetry as such funds usually go into sports. “ The most beautiful and authentic voices you have ever heard in any language across the world is poetry,” De Villiers said.
“People think that using poetry is a little bit unorthodox, but it really isn’t unorthodox. We listen to poetry all day.
“If you put on the radio there is Khuli Chana. AKA and rappers who do some of the most exciting poetry that we have in the world today. The target market is for all South Africans with a though, hope and aspiration and the words to articulate. Enter and let’s see what happens – even if it’s just for the joy of writing.
“I love poetry. I grew up in the previous era in South Africa and one of the only ways where I could really understand what was happening to us was by reading the Struggle poetry of the time – hearing the voices that we weren’t allowed to hear then and in that sense, I am also proud of this project because we live in a country where we have freedom of speech and whoever you are, wherever you might be, if you have a voice, write it.”
Yesterday marked 99 years of AVBOB’s existence and was on the same day as Madiba’s birthday.
It was also on this day that AVBOB poetry project came to life on their website.
The competition is expected to run from August 1 to November.
For more information on the competition prizes, entry dates and terms and conditions visit www.avbobpoetry.co.za.
“Now is the time for us as a nation to take up the pen and not the sword,” De Villiers said.

R150m for school renovations - July 2017

AVBOB CEO Frik Rademan, left, signed an MoU with Basic Education Minister Angie Motshekga in Bloemfontein yesterday, where they announced a schools inftrastructure partnership on Mandela Day

Published in New Age (Free State) on 19 July 2017By Becker Semela

Basic education minister signs a R150m partnership with the AVBOB to renovate schools across the country.

Basic Education Minister Angie Motshekga celebrated Mandela Day in style when she signed a R150m partnership with an AVBOB Funeral Undertaker at Joe Solomon School in Bloemfontein yesterday.
Joining the millions of South Africans celebrating the world icon’s birthday yesterday. Motshekga said there was no reason to applaud a fish for swimming because the late state president Nelson Mandela taught them that to lead is a lifelong service to the people.
“He taught us that you can achieve the status of being referred to as a world icon without having to exhibit the traits of a demigod. The essence of our humanity is found in our humbleness, thrift, courage, self-control and commitment to justice,” Motshekga said after signing the deal.
She said the money would be used for the renovation of schools across the country and it was not yet confirmed how much will be allocated to Free State province.
“We have a responsibility not to betray the memory of Mandela.
“His legacy cannot die while we live hence his statement, ‘A life well lived is a life lived in the service of humanity’ and I may add for no personal gain whatsoever,” the minister said.
She said they indeed owed Mandela and his generation of freedom fighters a debt of gratitude for the work they did at the great personal costs to themselves with no expectation of recognition, high office and, or material gain.
“We gathered in the province launching a ground-breaking multimillion-rand schools infrastructure partnership with AVBOB.
“They donated R150m is for the renovation, refurbishment and building of schools across the country.”
She said the partnership was the single largest investment in the school infrastructure programme by a corporate since she became basic education minister.
“It is important to note that needy pupils and communities in all nine provinces will benefit from this contribution,” Motshekga said.
She said the announcement by the giant funeral undertaker board about the investment in school infrastructure came as no surprise to her.
“Our partnership with them is one that has gone from strength to strength and the work we are doing together is truly changing lives and shaping future generations.
“They become truly a strategic partner and dependable ally in the delivery of quality public schooling.”
The minister further said the giant undertaker takes corporate citizenship very seriously because it understands the significance of basic education in the life of a nation.
“It is often said that basic education is one of the most significant long-term investments a country can make.
“It lays the foundation for a higher quality of life, greater employment opportunities and a better-skilled workforce,” the minister said.AVBOB CEO Frik Rademan said it was always their pleasure to work with the basic education department.
“We all know that basic education is where all our careers start, with better planning in that stage the future is bright for the children and we will have good leaders tomorrow,” he said.

AVBOB launches poetry project to grow Ubuntu - July 2017

Published in The Star (Country Edition) on 19 July 2017
By Nokuthula Zwane

In celebrating Mandela Day, AVBOB has found an unorthodox way to encourage South Africans to give back to the community through poetry writing.
As the country celebrated the birthday of Madiba, AVBOB launched an “I Wish I’d Said” poetry project to be used as a tool to carry on his legacy of ubuntu.AVBOB chief executive Frik Rademan, said: “Poetry brings us closer to those we love and binds us to the universe in which we abide.
“Perhaps most importantly of all, poetry brings us closer to our truest selves and reaches chords within us that cannot otherwise be touched. This unique competition is AVBOB’s way of catching hold of a moment and lifting it out of its the ordinary.
“Our sponsorship is aimed at providing a platform for poets, both unknown and lauded, to offer words for comfort through their craft.
“We want to publish as many quality new poems as possible in all 11 of the official South African languages and the website will form the platform which we will launch a nationwide poetry competition.”
One of the contributors to the AVBOB poetry project, Coenie De Villiers, said that it was the first he had heard of a sponsor that put major funds into poetry as such funds usually go into sports.
“The most beautiful and authentic voices you have ever heard in any language across the world are poetry,” De Villiers said.
“People think that using poetry is a little bit unorthodox, but it really isn’t unorthodox. We listen to poetry all day.
“If you put on the radio there is Khuli Chana, AKA and rappers who do some of the most exciting poetry that we have in the world today.
“The target market is for all South Africans with a thought, hope and aspiration and the words to articulate. Enter and let’s see what happens.
“Even if it’s just for the joy of writing.
“I love poetry. I grew up in the previous era in South Africa and one of the only ways where I could really understand what was happening to us was by reading the struggle poetry of the time.
“Hearing the voices that we weren’t allowed to hear then and in that sense, I am also proud of this project because we live in a country where we have freedom of speech and whoever you are, wherever you might be, if you have a voice, write it.”
Yesterday marked 99 years of AVBOB in existence and was on the same day as Madiba’s birthday. It was also on this day that the AVBOB poetry project came to life on their website.
“Now is the time for us, as a nation, to take up the pen and not the sword. This is when we should focus on what unites, rather than divides us. And the AVBOB poetry project strives to do exactly that,” Rademan said.
The competition is expected to run from August 1 to November.
For more information on the competition prizes, entry dates and terms and conditions, visit www.avbobpoetry.co.za.

FOCUSED: AVBOB chief executive Frik Rademan sees poetry as a way of uniting South Africans

Long live Madiba’s loving spirit - July 2017

Published in the Cape Times (First Edition) on 18 July 2017
By Francesca Villette & Nicola Daniels

People across the world are heeding the call in honour of South Africa’s late founding president, Nelson Mandela, to volunteer 67 minutes of their time to do good for the less fortunate.
Nelson Mandela International Day, celebrated on his date of today, was launched following a unanimous decision by the UN General Assembly in 2009, inspired by a call Mandela made for the next generation to take on the mantle of leadership in addressing the world’s social injustices.
Today also marks the launch of The Elders’ new global project, Walk Together, in central Cape Town, where Mandela delivered his first address on his release from 27 years’ imprisonment for opposing apartheid.
The event will feature some of the world’s most notable political and community leaders, discussing the world’s ongoing humanitarian issues.
The Elders is the independent group of global leaders founded by Mandela a decade ago, made up of former heads of state, peace activists and human rights advocates.
Elders include Kofi Annan, Ban-ki Moon, Desmond Tutu, Graca Machel, Jimmy Carter, Hina Jilani, Mary Robinson and Ernesto Zedillo.
South Africans and people around the world are urged to open their hearts in honour of Mandela and to do good for the less fortunate, providing necessities or leaving lasting impressions in the form of libraries and care centres.
Education was also very close to Mandela’s heart. This morning Basic Education Minister Angie Motshekga was due to announce that the AVBOB board donated R150 million for the renovation, refurbishment and building of schools across the country.
It was the single largest investment in a school infrastructure programme by a corporate since she stepped into office, Motshekga said.AVBOB was among the first in the corporate sector space to partner with the department when it called on social partners to invest in it through the launch of the 1 000 School Libraries a year project, Motshekga said.
“AVBOB is the single largest contributor of fully functional container libraries to primary schools. The value of container libraries is approximately R500 000 each, given to schools all over South Africa. Each Converted Container Library comes with a whopping 2 500 books each, thus benefiting thousands of our learners.”
Last week children at Sakhile Primary School in Heidelberg received a library through the Mandela Day school library project.
It means, for the first time in 51 years, they have books to page through.
The school, which has an 82% pass rate, is aiming for 92% now that the children have the benefit of the library’s 1 000 books.
The library was donated through Old Mutual Insure.
Humanitarian organisation Gift of the Givers is implementing R10 million in projects over several days in the biggest project in partnership with Vodacom, where 50 000 food and stationery packs will be distributed to schools in Cape Town, Johannesburg, Durban, Polokwane, Nelspruit, Bloemfontein and Port Elizabeth.
The organisation’s West Africa branch is today planting trees and donating teaching aids to the Centre for the Mother and Child in the desert city of Ma’tamoulana, Mauritania.
Gift of the Givers is currently building the centre, which is a traditional Mauritanian educational institute for women of all ages.
Coca-Cola Peninsula Beverages is celebrating by preparing 1 000 sandwiches for the Saartjie Baartman Centre for Women and Children in Heideveld, the Heatherdale Children’s Home in Belgravia, Ekuphumleni Frail Care Centre in Gugulethu and Baphumelele Foundation in Khayelitsha.
In further celebration of Madiba’s spirit, Dr Beth Engelbrecht, head of health at the provincial department, and her team will host a celebratory function in thanking sponsors and donors who make it possible for 67 patients to receive life-changing hip and knee replacements, and cataract surgeries.

Press Release: AVBOB Poetry Project- July 2017

Dear Reader

I have to confess, finding the right words for this press release is so much more difficult than I ever imagined. At first, it may sound like a fairly simple undertaking, namely the announcement that AVBOB has decided to sponsor a poetry platform, but that would be a gross over-simplification. The truth is, neither AVBOB nor any other business can actually ‘sponsor’ poetry. All we can claim is that we wish to be associated with the power of poetry – and with the beauty of the human spirit.

For a brand to associate itself with poetry is, however, a matter that has to be approached with the utmost care and caution. Poetry is more ancient and established than the world's oldest brands. In fact, it is as old as mankind itself, and has been recorded in all the languages of the world, on cave walls, in parchment rolls and within the antique pages of centuries-old manuscripts. It is alive in books, theatres, music, street sounds, and in the words of figures gathered around braaivleis fires, silhouetted against the African sky. It belongs to philosophers, scientists, clergymen, artists and all who express themselves in language. In short, poetry belongs to us; it is the property of the people.

To suggest that AVBOB can do anything meaningful for poetry would therefore be completely erroneous. Rather, it is the other way around: poetry can mean so much to AVBOB and its people, and it is with this sentiment in mind that I write this statement.

It is important to point out, though, that AVBOB is no ordinary business. It is a business with a long history of caring for people. And it is a business without any shareholders. As a mutual assurance society, we are owned by our policyholders, and this is why we plough our surplus profits back by increasing the value of our policyholders' policies with special bonuses. In the past nine years alone, we have declared R6.5 billion worth of special bonuses. Ever since its inception in 1918, AVBOB has belonged to ordinary people. Indeed, it was originally established for humanitarian reasons to help families in times of need during the difficult years after World War I, when people suffered bitterly.

Today, 99 years later, people still suffer, and despondency is becoming an ever-increasing threat to our self-preservation. Our people are generally divided and riven with uncertainty. Work is scarce, and meaningful work even scarcer.

Squatter camps shoot up like miserable concentration camps all around us. Moreover, the conversations of our time are simultaneously laced with blame and desperation; the one feeds off the other. At this point in time, loss also rears its ugly head at every opportunity.

Loss makes people vulnerable, whether it is the loss of income or the loss of a dream at the death of a loved one – a mother, a father, a child – and, consequently, we are at a loss for words to say goodbye. And if we do not have the words to send off our loved ones, the ritual of parting is muted.

AVBOB's invitation to poets to write poems with an elegiac feel in all our official languages is thus, of itself, a strategic decision, aimed at building a bridge between those who have the words (established and aspiring poets) and those who so desperately need to hear those words (the bereaved). Our sponsorship is thus aimed at providing a platform for poets, both unknown and lauded, to offer words of comfort through their craft.

For centuries, poets have been writing about the seamless cycle of life and death. In fact, it is the genre within which most poets deliver their best work. However, to write - or read - about death is not necessarily a morbid thing. Indeed, death implies life; the one simply cannot exist without the other.

To bring this poetry project to life, we are launching a website – www.avbobpoetry.co.za – on 18 July 2017, on Mandela Day, that will be completely devoted to South African poetry. The main features of the website are twofold. First, we want to publish as many quality new poems as possible, in all 11 of the official South African languages. These poems will be freely available to all lovers of this enchanting and everlasting literary form, and to all those searching for a verse to give expression to the complex and unique emotions they are experiencing.

Secondly, the website will form the platform from which we will launch a nationwide poetry competition. Again, just as AVBOB belongs to the people, so too does poetry – it knows no boundaries, and transcends all differences. For this reason, we have made a massive effort to make the competition as inclusive as possible. The competition will thus be open to all South Africans, in all 11 official languages, to celebrate the richness and diversity of all the voices of our land.

Every language is richly layered with nuances that can only be fully understood by someone who speaks, thinks and dreams in that language. For this reason, we’ve appointed a reputable editor in every one of our official languages to evaluate the entries fairly.

Should a poem be accepted by one of our editors, it will open up a world of exciting new opportunities for the entrant of the poem. First, every poem which is approved by the relevant editor will feature alongside other poems, by both published and unpublished poets, on the AVBOB poetry website, where it will become part of a library of content to provide words of beauty and comfort to the people of South Africa. As a token of our appreciation, an incentive of R300 will be paid for each poem selected.

In addition, all entrants of approved poems will be in line for the AVBOB Poetry Prize, in the specific language categories (there will be a winner in each language). The respective prizes will bring cash rewards. We will announce these winners towards the end of March 2018 and we plan on rolling out the red carpet for them at a prestigious awards ceremony.

This initiative is by no means accidental. I am extremely grateful to say that, over the years, AVBOB has been a proud supporter of the arts in our country. We have always believed that the arts provide emotional and intellectual upliftment for our people, and that it is a way to liberate them from the difficulties of daily life. It is this very sentiment that also drives our support of the Mzansi Youth Choir. It is what motivates our every initiative at the AVBOB Foundation. Ever since we first pledged to do so in 2013, the Foundation has donated 41 container libraries to underprivileged schools. To continue this legacy in a meaningful way, we are busy developing nine new schools that will be opened in 2018, in celebration of our 100th birthday. The formal announcement with regards to this initiative will be made on Mandela Day.

Essentially, this is how we show our hearts to our people. Our slogan promises “We’re here for you”, but because actions speak louder than words, we trust that efforts like these show that we sincerely care for you.

This brings me to the final opportunity that all entrants of the AVBOB poetry competition will be exposed to, and one that I am truly excited about. Every person who enters will stand an equal chance for their work to feature alongside that of some of our most accoladed poets in a 100-poem print anthology, entitled “I wish I’d said”. The anthology will be published in August 2018 – again, to coincide with our centennial. As far as we know, it will be the first time in South African history that a poetry publication will be undertaken on such a scale, in terms of its inclusion of all 11 official languages, and we are immensely grateful that it is within our means to make it possible.

The title of the anthology, “I wish I’d said”, will also be the theme for the poetry competition. This theme resonated deeply with us because all of us, at some point in our lives, have felt regret for the things we’ve left unsaid. Perhaps we wish we’d said, “I love you”, “forgive me” or “I will never forget you”.

Regardless of what this phrase means to each individual, it is our wish that the AVBOB poetry project will become a vehicle for people to finally express those unspoken whispers of the heart.

Poetry brings us closer to those we love, and binds us to the universe in which we abide. Perhaps, most importantly of all, poetry brings us closer to our truest selves, and reaches chords within us that cannot otherwise be touched. This unique competition is AVBOB’s way of “catching hold of a moment, and lifting it out of the ordinary”.

Besides the competition and the anthology that will flow from the project, we have also produced two documentaries on poetry, that are respectively titled “I wish I’d said” and “Ek wou nog sê”. We will finally be able to share this with the people of South Africa on 18 July, when these documentaries make their debut on DStv’s VIA channel, Soweto TV and KZN TV.

These documentaries tap into the psyche of some of the most acclaimed poets of our time, including Antjie Krog and Vincent Oliphant. Also featured are remarkable performances of selected poems and guest appearances by some of our country’s most loved artists, such as Brandon October, Amanda Strydom, Pieter-Dirk Uys, Francois van Coke, as well as the Mzansi Youth Choir.

“I wish I’d said” is presented by retired English professor, poet and academic researcher Tony Ulyatt, and Professor Stanley Madonsela from the Directorate of African Languages at the University of South Africa, and “Ek wou nog sê” is presented by Coenie de Villiers.

In line with the inspiration behind the entire AVBOB poetry project, the main aim of these documentaries is to remind us of this powerful art form in a time of great need, and, perhaps more importantly, to help to bring poetry back to the people on a grander scale.

This is something which I believe we need now, more than ever. Because now, in the month of July, as every South African pauses to reflect on the legacy of our beloved Madiba, we cannot help but confront this irony: all the more, we are increasingly bombarded by messages of adversity and despair.

We believe that poetry has the power to change that. Our nation may be a cauldron of cultures and languages, but we all understand the language of the heart, and poetry gives expression to that language. Poetry brings new hope in the face of hopelessness. When circumstances have blinded us to the beauty of life, poetry empowers us to rediscover that beauty.

When grief has rendered us mute, poetry enables us to capture the legacy of our loved ones for all eternity, and to express our loss in a meaningful way.

Now is the time for us, as a nation, to take up the pen and not the sword. This is when we should focus on what unites, rather than divides us. And the AVBOB poetry project strives to do exactly that.

AVBOB's Staff Members Inspire Half a Million Donation to the Western Cape Disaster Relief Initiative - June 2017

AVBOB, Africa’s largest mutual assurance society, has just pledged a cash donation of R500 000 towards the Western Cape disaster relief initiative. AVBOB CEO Frik Rademan explains that the decision has been inspired by the selfless efforts of some of AVBOB’s own staff members.

This occurred during the course of last week, when some of AVBOB’s employees in Pretoria, Bloemfontein and the Western Cape took the initiative to collect and deliver much-needed essentials to the disaster-stricken people. As part of the drive to support those in need, the Bloemfontein business community approached AVBOB to assist with the transportation of their donated goods. AVBOB agreed and made a large truck available to ensure that donated goods safely reach it destination.

“We are both humbled and thankful for the fact that we are able to make this contribution to alleviate the hardship that the people in the Western Cape are currently experiencing. After all, AVBOB belongs to the people, and these are our people too,” says Rademan. “In the same way that our staff has inspired us to get involved, we trust that this gesture will inspire more South African companies to do the same”.

Creative

2017 Cashback Funeral - English

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2017 Cashback Funeral - Afrikaans

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2017 Funeral Service - English

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2017 Funeral Service - Afrikaans

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2017 Mutual Society - English

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Our Story

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AVBOB Group CEO Announcement 2014 - November 2014

AVBOB Mutual Assurance Society held their Annual General Meeting on 19 November 2014 at their Head Office in Pretoria. The Society announced that it has reserved R 1,5 billion to increase policyholder value which will further improve policyholder benefits thus increasing the total allocation to policyholders over the past seven years to R4,0 billion.

The Society achieved exceptional financial results for the 2013/2014 financial year. Group CEO, Mr Frik Rademan announced a net income of R 2,2 billion before tax and the improvement of policyholder benefits. According to Rademan the Society’s mutual status enables it to distribute all profits to policyholders. “We have once again demonstrated the enormous benefits to be gained from our mutual status. As one of the few remaining mutual societies in South Africa, we are able to offer benefits to our policyholders that our competitors cannot match.”

Rademan emphasized that as from 1 July 2014 the AVBOB policyholders qualify for a free basic funeral in addition to the free transportation of the deceased within the borders of South Africa, provided the burial is performed through their network of funeral parlours and the insured enjoyed cover for at least two years. “I do not believe that this benefit can easily be equalled in South Africa.”

He went on to say that the achievements have been remarkable given today’s world which is filled with uncertainty. “The year was characterised by sluggish economic growth, large scale labour unrest, rising regulated prices, corruption, unemployment and increasing regulatory requirements.”

“Results such as ours are only achieved by teams of strong people working together with passion to deliver on commitments made to the AVBOB family.”

The Group recently became a member of the International Cooperative and Mutual Insurance Federation (ICMIF) which exists to promote and work with mutual insurers in order to further strengthen this section of the insurance industry. This section has outperformed the rest of the insurance sector since the economic crisis which began in 2007/2008.

AVBOB rewards policyholders with R 1,0 Billion - November 2013

21 November 2013. AVBOB Mutual Assurance Society yesterday announced that a further R 1,0 billion will be declared to increase policyholder value in the form of special bonuses and improved funeral benefits, following the Society's exceptional results for the 2012/2013 financial year.

This announcement was made during the Society's Annual General Meeting where Mr Frik Rademan, the Group CEO, announced a net income of R 1,6 billion before tax and the improvement of policyholder benefits.

Rademan accentuated the Society's mutual status, which enables it to distribute profits to policyholders. "AVBOB has no external shareholders and the more than 3,5 million lives insured benefit directly from our successess," he said.

According to the Chairman, Prof. Piet Delport, AVBOB has consistently distributed profits to its policyholders in the form of special bonuses and improved funeral benefits in recent years. "The latest declaration now brings the aggregate over the past six years to R 2,5 billion. Simply put, this means that an AVBOB policy consistently appreciates in value and with the Society's improved funeral benefits and ever-expanding national footprint, our mission is to offer a professional one-stop service and great value for money - something we have been known for since 1918".

The improved free funeral benefits for policyholders - when AVBOB does the funeral - include a discount of up to R4000 on the funeral cost and free transportation of the deceased to anywhere within the borders of South Africa.

AVBOB rewards policyholder with R1,0 Billion - November 2013

AVBOB Mutual Assurance Society yesterday announced that a further R1,0 billion will be declared to increase policyholder value in the form of special bonuses and improved funeral benefits, following the Society's exceptional results for the 2012/2013 financial year. This announcement was made during the Society's Annual General Meeting where Mr Frik Rademan, the Group CEO, announced a net income of R 1,6 billion before tax and the improvement of policyholder benefits.

AVBOB Mutual Assurance Society announced that a further R 1,0 billion will be allocated to increase policyholder value in the form of special bonuses and enhanced free funeral benefits, following the Society’s exceptional results for the 2012/2013 financial year.

This announcement was made during the Society’s Annual General Meeting on 20 November 2013 where Mr Frik Rademan, AVBOB Group CEO, announced a net income of R 1,6 billion before tax and the improvement of policyholder benefits.

The R 1,0 billion allocation will be distributed amongst policyholders from May this year in the form of special bonuses which will increase the value of the policy without incurring a premium increase. Special bonuses are only payable on death of the insured or on maturity of the policy.

Rademan emphasized the Society’s mutual status, which enables it to distribute profits to policyholders. “AVBOB, as a mutual assurance society has no external shareholders and the more than 3,7 million lives insured benefit directly from its successes.” he said.

According to the Chairman, Prof. Piet Delport, AVBOB has consistently allocated profits to its policyholders in the form of special bonuses and enhanced free funeral benefits in recent years. “The latest allocation now brings the aggregate over the past six years to R 2,5 billion. Simply put, this means that an AVBOB policy consistently appreciates in value and with the Society’s enhanced free funeral benefits and ever-expanding national footprint, our mission is to offer a professional one-stop service and great value for money – something we have been known for since 1918.”

The enhanced free funeral benefits for policyholders – when AVBOB Funeral Service does the funeral – includes a discount of up to R 4 000 on the funeral cost and free transportation of the deceased anywhere within the borders of South Africa. Terms and conditions apply.

AVBOB Foundation is helping build leaders of tomorrow - October 2013

Ezindlovini Primary School in rural Kwa Zulu Natal were the proud recipients of a brand new, fully stocked mobile library courtesy of the AVBOB Foundation. The official handover took place at the school on 10 October 2013. This is the 6th mobile school library donation this year and forms part of the AVBOB Foundation’s promise to uplift and empower 30 schools over a three year period.

The hosts, Ezindlovini Primary School teachers, learners and community members warmly welcomed the delegation from AVBOB and the Department of Education and commemorated the special day by proudly singing the National Anthem and performing traditional dances.

Literacy at South African schools is a huge concern especially considering that only 8% of public schools have functional libraries. The road that AVBOB have decided to travel with their library projects will go a long way in bridging the literacy gap.

Mr Frik Rademan, the CEO of AVBOB is committed to the library campaign and empowering the lives of the learners. He believes that the libraries will go a long way in unleashing the potential that is inherent in each and every young learner. This will help level the disparity found in rural schools and help give learners a head start.

The partnership between the sponsor AVBOB, the NGO Touch Africa and the Department of Education will see a further 24 libraries being donated over the next three years.

Dedication and commitment in developing literacy in our schools is not only the responsibility of partners and sponsors but more importantly it rests with the worthy recipients of these prized libraries.

Reviewing the history of the school.

An evaluation of the leadership team.

What sponsorships the school has received previously.

Establishing the school’s needs and how these will be assessed in the future.

In these tough economic times, it is vital that sponsors are ensuring that their charitable donations are both measurable and sustainable. In the case of a library, the ‘measurable’ should relate to a direct increase in literacy levels and interest in reading. The onus falling on the school to “maintain and develop” the library and also to introduce the learners to new books on a regular basis.

In previous schools where library donations have taken place, an increase in attendance and a migration from other nearby schools has been noticed. Learners seeking a spot in these respective schools came as a direct result of their newly acquired facility.

Rotary International and their Humanitarian Distribution Centre of Southern Africa in Bedfordview, donated 300 books. An additional 300 books were purchased from BIBLIONEF and they in return donated the same amount. AVBOB Foundation purchased the remainder of books from a supplier in Port Elizabeth.

Brand new mobile library for Kwelerana Junior Secondary School - September 2013

On the 19th of September 2013, Kwelerana Junior Secondary School in Mthatha, Eastern Cape was the grateful recipients of the 6th mobile school library courtesy of the AVBOBFoundation

Literacy at schools remains a concern and considering that only 8% of public schools in South Africa have functional libraries, the road that AVBOB have decided to travel with their library projects will go a long way in bridging the literacy gap.

Mr Frik Rademan, the CEO of AVBOB certainly leads by example and his commitment to the library campaign is evident. At each of the library handover events, he continues to emphasize that “We at AVBOB have embarked on this journey in order to contribute to the unleashing of potential inherent in each and every one of the young learners whose lives we will be touching over the next three years”. The partnership between the sponsor AVBOB, the charity Touch Africa and the Department of Education will see a further 24 libraries being donated over the next three years.

Dedication and commitment in developing literacy in our schools is not only the responsibility of partners and sponsors but more importantly it rests with the worthy recipients of these prized libraries.

The criterion for the selection of the school rests with Touch Africa, the appointed NGO for AVBOB, who follow a strict due diligence practice of:

Reviewing the history of the school.

An evaluation of the leadership team.

What sponsorships the school has received previously.

Establishing the school’s needs and how these will be assessed in the future.

In these tough economic times, it is vital that sponsors are ensuring that their charitable donations are both measurable and sustainable. In the case of a library, the ‘measurable’ should relate to a direct increase in literacy levels and interest in reading. The onus falling on the school to “maintain and develop” the library and also to introduce the learners to new books on a regular basis.

In previous schools where library donations have taken place, an increase in attendance and a migration from other nearby schools has been noticed. Learners seeking a spot in these respective schools came as a direct result of their newly acquired facility.

Approximately 300 books were purchased from BIBLIONEF and they in return donated the same amount. The remainder of the books were purchased from Bargain Books Greenacres, PE.

Mr Frik Rademan, the CEO of AVBOB was delightfully engrossed in this worthy event and took pleasure in handing out gifts and treats to the learners. He also did the honours of cutting the ribbon and declaring the well-equipped library open.

If you would like to assist this project by donating books aimed at young readers, contact Mike on 083 601 3287, or mike@touchafrica.info

Batho Primary School gets a brand new library - July 2013

There was a buzz of excitement on Wednesday 24th July as Batho Primary School in Bloemfontein received a brand new container library courtesy of AVBOB.

Literacy at schools is a major concern and considering that only 8% of public schools in South Africa have functional libraries, the road that AVBOB have decided to travel with their library projects will go a long way to bridging the literacy gap.

Mr Frik Rademan, the CEO of AVBOB certainly leads by example and his commitment to the library campaign is evident. At each of the library handover events, he continues to emphasize that “We at AVBOB have embarked on this journey in order to contribute to the unleashing of potential inherent in each and every one of the young learners whose lives we will be touching over the next three years”. The partnership between the sponsor AVBOB, the charity Touch Africa and the Dept. of Education will see a further 26 libraries being donated over the next three years.

Dedication and commitment to the developing literacy in our schools is not only that of partners and sponsors but more importantly it rests with the worthy recipients of these prized libraries. The criterion for the selection of the school rests with Touch Africa, the appointed NGO for AVBOB, who follow a strict due diligence practice of:

Reviewing the history of the school.

An evaluation of the leadership team.

What sponsorships the school has received previously.

What are the needs and how will it be measured moving forward.

In these tough economic times, it is vital that sponsors are ensuring that their charitable donations are both measurable and sustainable. In the case of a library, the measurable should relate to a direct increase in literacy levels. The onus will be on the school to “maintain and develop” the library by introducing new books.

In previous schools that have received libraries, an increase in attendance and migration from other nearby schools seeking a spot in these respective schools came as a direct result of their newly acquired facility.

Once again, Rotary South Africa and Mr Tom Borrill supported this worthy cause and ensured that we had a good compliment of books. The balance was purchased from Readers Warehouse.

Mr Frik Rademan, the CEO of AVBOB was once again delightfully engrossed in this worthy event and took pleasure in handing out gifts and treats to the kids. He also did the honours of cutting the ribbon and declaring the well-equipped library open.

PRETORIA (28 November 2012) – Specialist funeral insurance and burial service provider AVBOB would like to respond to allegations which were made during several national news broadcasts on the evening of Tuesday 27 November 2012. The allegations suggest that AVBOB’s business practices are in question following an incident in which a fraudulent claim was lodged on a policy. The impression created is that AVBOB, as a licensed Financial Services Provider, should be investigated and held accountable for misconduct.

AVBOB would like to state categorically that at no stage was the company aware that the claim was fraudulent. It also refutes the innuendo of possible collusion with the party posing as the client. Group Communication Manager, Mr. Marius du Plessis, who was quoted in the programme, points out that all due process were followed in paying out the claim, including scrutiny of all necessary documentation.

“We take issue with the allegations that were made in the SABC programme and would like to reassure our loyal policyholders that we administer their insurance policies in a professional manner at all times,” said Du Plessis. “As a licensed Financial Services Provider we are subject to all relevant legislation and regulations and directives issued by the Financial Services Board. We also adhere to the best practice recommendations and sound governance principles of King III.”

Du Plessis said it is no secret that identity theft is on the increase in South Africa, adding that although AVBOB uses the services of external specialists to assist in combating fraud and corruption, in addition to its own internal control mechanisms, the level of sophistication has reached a point where fraud is often difficult to detect. AVBOB was under the impression that it was assisting in a general investigation into identity theft when it agreed to take part in the SABC programme.

Du Plessis pointed out that the affected policy has been reinstated. “We value our policyholders and they can rest assured that they will not be negatively affected by any fraud committed against us,” he stated.

The fraud case is currently the subject of a South African Police Service (SAPS) investigation. Du Plessis added that, contrary to some reports, AVBOB is unaware of any investigation being conducted by the Financial Services Board against AVBOB in this regard.

AVBOB takes top award at Sunday Times Top Brands Awards - August 2012

Mr Frik Rademan

AVBOB was voted the 3rd best known brand in the Business Category (Long-term Insurance) at this year’s Sunday Times Top Brands award ceremony, held in Johannesburg on 2 August.

More than 45 leading South African brands are surveyed annually by AVUSA Media’s research partner, TNS Research which culminates in the subsequent acknowledgement and awarding of the title of “Top Brand” in their respective category.
Approximately 3 500 South Africans over the age of 18 are surveyed to determine each brands penetration in the market. Various criteria are used to determine brand strength in the market, including, familiarity, brand rating and the strength amongst its users, experience of the brand as well as public perception.
In response to this year’s results, AVBOB’s Group CEO, Frik Rademan responded by saying “our success in the market can be attributed to a combination of factors.” According to him, one of the most important factors is that they have provided specialist funeral insurance and funeral services to the South African public for the past ninety two years. He added “we are a mutual assurance society which means that our policyholders and not external shareholders own the company and benefit directly from our successes”. He said policyholders have received special bonuses of more than R1.4 billion over the past five years. These bonuses are over and above normal bonuses and the many free funeral benefits they received over the same period.
“It is imperative that companies work smarter to deliver superior products, services and value propositions on a continuous basis and demonstrate their commitment to company values” Rademan said.
Over the past few years AVBOB has managed to grow net new business by 15% per annum. Current policy-holder’s total 1.3 million with approximately 3.3 million lives insured. The Society’s premium income has doubled from R738 million in 2007 to R1.5 billion in 2012. Total assets now stand at R7 billion.

When asked how important the strength of the brand is in relation to AVBOB’s success in the market, Rademan replied “it is directly related to our success. Building the brand has been pivotal in the success of recent years which we have achieved through maximising our value proposition in the market place.” The key to building and maintaining their brand as a hallmark of quality is the focussed approach that AVBOB has maintained to delivering superior quality products and services on an on-going basis.

He added that he felt all accolades should go to their loyal and talented staff whose blend of hard work, perseverance and commitment to live their brand promise “We’re here for you” has allowed them to become leaders in the industry. Rademan said this work ethic, which has been built on uncompromising business ethics and organisational integrity, has instilled consumer confidence and trust which is the cornerstone of their sustainability and enabled them to stand out as leaders in the industry.