Hi I've tried to get rid of this evil thing with your help. After about an hour of troubleshooting I finally was able to downloaded Malwarebytes Anti-Malware from a memory stick while in safe mode. I still haven't been able to finish the whole scan without my laptop shutting down. It even shuts down before I can open Windows sometimes. Please help me with this I really don't want to pay Office Depot or someone like them $100 to fix it. Thank you so much for any help!

Please download Malwarebytes Anti-Malware from [You must be registered and logged in to see this link.].(Note: if you already have the program installed, just follow the directions. No need to re-download or re-install!)

Double Click mbam-setup.exe to install the application.

(Note: if you already have the program installed, open Malwarebytes from the Start Menu or Desktop shortcut, click the Update tab, and click Check for Updates, before doing the scan as instructed below!)

Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.

If an update is found, it will download and install the latest version.

Once the program has loaded, select "Perform Full Scan", then click Scan.

The scan may take some time to finish,so please be patient.

When the scan is complete, click OK, then Show Results to view the results.

Make sure that everything is checked, and click Remove Selected.

When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)

Please save the log to a location you will remember.

The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.

Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.