Why is it so special? We provide direct access to unique cultural, gastronomic and travel experiences, exclusively negotiated benefits, and unparalleled customer service. With Ten, doors are opened, dreams and aspirations are realised, expectations are exceeded, and time is saved.

OUR STORY

Ten was founded in 1998 by Alex Cheatle and Andrew Long with a compelling vision – to provide an unrivalled, personalised service that would help its members get the most from life.

The business began providing a pioneering lifestyle concierge service to 20 members in London. The more requests they took on, the better the business got. As its reputation, contacts and expertise grew, Ten expanded its private membership base. In 2001 Ten won its first corporate contract to provide concierge on behalf of a major banking group. We now run more than 50 customer and employee loyalty schemes with millions of members worldwide.

Ten’s service has always been underpinned by human expertise and technology capability. We intentionally built a model that not only embraces complexity but also thrives on it. The result, almost 20 years later, is a business with billions of data touchpoints, and a DNA of codified knowledge – allowing us to say ‘yes’ when most can’t.

In November 2017, Ten Lifestyle Group plc was admitted to AIM. (Symbol: TENG)

Facts and figures

Global offices

From our first office in London in 1998, to 20 around the world today. Click here to find out more about where we're based.

Tech-centric

Our mission and values

We put our members at the centre of everything we do. Our mission is to be the most trusted service platform in the world. We believe that it’s only through being deserving of trust that we can truly create personalised concierge services and effective loyalty solutions.

Member focused

The member is at the centre of everything we do. They can trust us to act in their best interests

We focus on providing a personalised service. We go above and beyond. We deliver results the member recognises as great

We add value by ensuring the members get the same or an even better deal than if they had managed the requests independently

We also add value by saving the member time and managing the requests efficiently

Our service is customer focused, driven by data, supported by technology, and delivered by experts

Pioneering

We pioneered the concept of lifestyle management and we're at the forefront of the industry's digital disruption

We incorporate positive and negative feedback from members into our future plans

We regularly give and receive feedback internally and externally in an assertive yet respectful way

We see problems as opportunities

When we do well, we share the reasons why and then examine how we could do even better

We invest in training and personal development to grow expertise within the company

We embrace teamwork and knowledge management to benefit from the talent and expertise at Ten

We actively encourage people to share knowledge, ideas and expertise across the business

We embrace technology when it enables us to deliver an even better service

Our people are open to change. We give them practical support to learn fast, meet challenges and achieve excellent results

Trustworthy

We always do the right thing for the member; we prioritise trust over short-term profit where there is a conflict

Our management style sets the tone by being open and transparent

Our default expectation is that our people and suppliers act with honesty and integrity

We keep our word and manage expectations

We work diligently on every request we receive

We work flexibly in order to meet expectations

We create sustainable relationships with our suppliers

We conduct business in a manner that gives assurance that environmental sustainability is central to the business and procedures

We are proud to stand behind the brands of our clients delivering exceptional, trusted service that enhances their customer's experience