Utilities

People expect bad weather, but when the power goes out they want answers. The way you respond in these delicate situations is crucial. It can make or break customer confidence. It’s important that your contact …

Violent storms will likely become more common—as will, unfortunately, power outages. Utility companies are being more proactive about staging assets to be able to respond to outages when there is time to prepare, moving trucks, people and equipment into strategic locations to respond to reported outages. But what is being done to validate that their customers can call in when these outages occur?