Unlocking construction – basic techniques for non-technical staff

Details

This is a highly interactive, one-day course for all non-technical staff who would like to improve their knowledge and raise their confidence when dealing with contractors, technical staff and customers regarding construction and maintenance issues.

What will delegates learn?

How basic construction works

How to diagnose basic construction problems

How to recognise potential maintenance problems

How to recognise issues relating to health and safety in construction

How to communicate more effectively regarding technical issues

How to handle repair requests more efficiently

How to discuss technical issues more effectively and gain confidence

How to speak knowledgeably regarding construction and maintenance

How to get it right first time, saving money and resources.

This course will cover:

The training is delivered through a series of interactive sessions and covers all major trades:

Joinery/carpentry

Electrical

Plumbing

Brickwork

Roofs

Environmental works.

Specific to each trade, delegates will be able to:

Ask the right questions to make a valid assessment regarding construction/maintenance issues

Identify the various types of repairs applicable to each trade

Diagnose potential problems on estate visits with greater accuracy

Give the right advice

Identify and assess the potential risks regarding health and safety

Understand the basics, including materials and techniques used

Speak with knowledge and confidence.

Who should attend?

Contact centre operatives

Housing management staff and caretakers

Staff who undertake estate visits

Sheltered housing staff

Repairs centre managers

Customer inspectors

Everyone from a non-technical background who wishes to increase their knowledge of construction.

Our trainer

Nancy Witham has more than 30 years experience within the Social Housing Sector. She delivers innovative, engaging interactive training to operational staff in Repairs & Maintenance, Neighbourhood, Customer Service and Business IT systems. Nancy’s style of training makes learning enjoyable and relevant and her training programmes receive consistently excellent feedback.

What previous delegates have said:

"One of the best courses I have ever attended" – Warwick District Council

Meet at…

*Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

Cancellations and substitutions:

A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

Cancellations must be made in writing, and will be acknowledged by HQN Limited.

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Did you know that all our training courses can be run in-house at your offices? We also offer bespoke training to suit your requirements. For more information, please email Anna Pattison at anna.pattison@hqnetwork.co.uk