Ford EcoSport : Official Review

This is a discussion on Ford EcoSport : Official Review within Official New Car Reviews, part of the Team-BHP Reviews category; Originally Posted by ecosport rules
But you are right, I've heard battery complaints from Mody Ford, hyderabad too.
Which varient ...

Ford should answer you first and you need to go and have a STRONG conversation with the service manager, the dealership head along with the TSM (Territory Service Manager) and get the answer for the awkward behaviour of the car.

Either demand for a car replacement or money refunded as such issues if it is a lemon CANNOT be ignored. I know there are other important things in life but spending so much for a car and then getting such vague responses from the ASC isn't acceptable. If things don't go the food way street a task then you better go the legal way to sort off things.

Good that you bought it and also a decent discount on it. You can get enough information at any time you need without the need to visit F.A.S.S.

There is another App called: TestDrive OBD II Data Logger. This will log all the required data you select and keep it stored. IIRC the paid version will convert this very data into excel sheet so that it can be used and read better.

All the best and do keep us posted on the update regarding the car and OBD data.

Anurag.

Thanks Anurag for naming another app. I will see which one to dive for - Torque OBD or testDrive OBD II

Quote:

Originally Posted by anachronix

First thing I would suggest you to do is, send a nasty email to custmail@ford.com with all the details of the work done by the dealer. Insist on getting someone from Ford diagnostics to look at the car and not the dealer.

I have already done that. Written to write2md@ford.com, pasted a nasty message on their Facebook page and what not. Last time when dealership kept the car for 3 days, even the Ford Technical support team was also involved into this and still root cause if never found.
I also have some questions, not sure if this was discussed before.

Quote:

Originally Posted by anachronix

1. When do you feel this sluggishness, do you feel it only after the car has run for a long time in traffic?

2. At what speed vs gears do you feel this sluggishness?

3. It could be bad fuel too, have you got the fuel filter checked?

4. Is there excessive black smoke when you give more throttle during this sluggishness?

Answers to your questions respectively:
1. Now its mostly when I have ran the car for some distance. This distance is totally random. Sometimes all 33 kms of drive from my office to home goes without an issue and sometimes just after 2 kms the car becomes sluggish.

2. Its mostly in the lower gears 1,2,3 I see the sluggishness.

3. Infact Ford themselves told me that I have been using very good quality of diesel. Seems we can rule out this.

4. I have not checked it. But last time in the ASC yes there was a black smoke on standstill acceleration.

Thanks

Last edited by harpreetsubhi : 2nd May 2014 at 15:34.
Reason: Incorrect HTML tags I used

Thanks Anurag for naming another app. I will see which one to dive for - Torque OBD or testDrive OBD II

Dive into both . No harm in downloading and trying it.

Quote:

Originally Posted by harpreetsubhi

1. Now its mostly when I have ran the car for some distance. This distance is totally random. Sometimes all 33 kms of drive from my office to home goes without an issue and sometimes just after 2 kms the car becomes sluggish.

Why this dual behaviour and had this been repeating frequently on every drive, there could have been something to point out. No regularity in the problem is what puzzles me.

Quote:

Originally Posted by harpreetsubhi

4. I have not checked it. But last time in the ASC yes there was a black smoke on standstill acceleration.

How hard was the acceleration? Was the smoke in idle or while revving?

Why this dual behaviour and had this been repeating frequently on every drive, there could have been something to point out. No regularity in the problem is what puzzles me.

How hard was the acceleration? Was the smoke in idle or while revving?

Anurag.

Right. Will work out both of it. Right as the issue is random Ford is not able to catch the issue. Last time on 14th April they did a bleeding of Clutch and after 5 days the car ran awesome. Again after those glorious 5 days, it again started showing the random behavior. As you truely said, this random behavior really really puzzling. Damn if something is wrong it should remain wrong rather showing some random correctness.

I guess the ECU is going bonkers and the undulations from the road is changing the ECU behavior.

Can you ask Ford to put another ECU from a fully 'normal' EcoSport temporarily in your car?!

Anurag.

Another point to mention here is that this sluggishness plays nasty when AC is ON. The car drags in initial gears.

Coming to your ECU the daemon, even I suspect that. Because every time they flushed the ECU off the all old data and the firmware is reburnt to ROM, the car works super smooth for atleast 2-3 days and then again it starts showing the intermittent behavior.

I will closely work with ASC+Ford to try all combinations. I even plan to ask them to change the Turbo too.

I will surely keep you all posted.

First thing will be OBD report. And then will be visit to the service station.

If you experience the intermittent behaviour more with the A/C ON then have a look on at the whole A/C circuit.

Anurag.

Well I experience this slug both with AC off and on. But with AC ON the effect is immense. During the deteriorated performance and on top of it AC ON the car just drags rather nicely pulling up in initial gears.

Well I experience this slug both with AC off and on. But with AC ON the effect is immense. During the deteriorated performance and on top of it AC ON the car just drags rather nicely pulling up in initial gears.

with you on replacement of ECU and turbo.
I think the ECU is behaving erratic becaus it is somehow not able to hold data or is altering it

with you on replacement of ECU and turbo.
I think the ECU is behaving erratic becaus it is somehow not able to hold data or is altering it

Did u find any changes in values between flash and upgrades?

Hello Dr, Kumar and Anurag,

Important update to share. I today went on to an adjoining town and during all 40 kms the car was totally screwed up. It was as if I was driving with my hand break up. It was really a dirty and aweful experience. I could also hear some strange chirping sound sometimes from the right side and sometimes from the left side on acceleration. I tried capturing this sound on my cellphone but due to air noise, nothing was captured.
Then I called up ASC and as soon as my son's exam was over, I took the car straight to the ASC and still the ECU showed no error at all. I was totally pissed off.
After the ASC attached the laptop and read all values, the car again became super smooth.
I have gone total crazy and hence I have given the dealer and Ford a final ultimatum. In case they are not able to find the root cause with the car this time they should :
1. replace the car
2. refund my money or
3. Be ready for a legal battle

BTW I just got the OBDII delivered to me. I will now run the car on Monday with OBDII and data logging enabled on my phone.

If still nothng goes my way, I will sell this pain and simply invest in Honda City SV model.

...Important update to share. I today went on to an adjoining town and during all 40 kms the car was totally screwed up.
.....
1. replace the car
2. refund my money or
3. Be ready for a legal battle...

Please work with the service team and sign up one of the SAs for a long TD one day. If the team can NOT diagnose anything, there is no way they can resolve it. Extended TD with the SA is the ONLY way I see they can get a feel of the issue and do something about it.

Please work with the service team and sign up one of the SAs for a long TD one day. If the team can NOT diagnose anything, there is no way they can resolve it. Extended TD with the SA is the ONLY way I see they can get a feel of the issue and do something about it.

But they could see the experience the sluggishness in my car but had no idea about the root cause as the car ECU report showed nothing.