We take care of every item we sell for life. If you live in Singapore, just bring the damaged item back to the store and we will fix it for you.

For international customers, please get in touch with us if you can’t find anyone locally to fix it. Send the item back and we will fix it for you.

We may or may not charge a service fee for repair work; this depends on how much work there is to be done.

We offer this service hardly to make money. We offer this service because of the nature of work that we do. Many pieces of antique jewellery are not serviced properly in modern jewellery stores (unless you have a personal relationship with the store owners).

What we do for our local customers, we offer to our international customers. We hope this is our added advantage.

We only charge when we upsize rings by two sizes and above. We charge approximately SGD70 (USD50) for upsizing, but may increase this fee by a little depending on the ring size and complexity of the job.

We will consider payment plans for orders near to, or above SGD10,000.

Much of period-authentic Chinese jewellery can be collected, and passed on as a set. Two or more pieces will easily exceed SGD10,000. We offer this as we too are always excited when we can acquire jewellery a whole set. And we think you may too.

We do not accept returns. There is just too much processing involved for a small business like ours. We hope for your understanding in this. We would rather have no sale than to have an uncertain sale.

We may consider exchanges on a case-by-case basis.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

We accept order cancellations as long as we haven’t shipped out the order.