Free Malware Removal Forum

Welcome to MalwareRemoval.com,What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Before we begin, please read and follow these important guidelines, so things will proceed smoothly.

The instructions being given are for YOUR computer and system only!Using these instructions on a different computer can cause damage to that computer and possibly render it inoperable!

You must have Administrator rights, permissions for this computer.

DO NOT run any other fix or removal tools unless instructed to do so!

DO NOT install any other software (or hardware) during the cleaning process until we are done as well as DO NOT Remove, or Scan with anything on your system unless I ask. This adds more items to be researched. Extra Additions and Removals of files make the analysis more difficult.

Only post your problem at (1) one help site. Applying fixes from multiple help sites can cause problems.

Print each set of instructions if possible - your Internet connection will not be available during some fix processes.

Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.

Only reply to this thread, do not start another one. Please, continue responding, until I give you the "All Clean!" Absence of symptoms does not mean that everything is clear.

I am currently reviewing your logs and will return, as soon as possible, with additional instructions. In the meantime...

Please read all instructions carefully before executing and perform the steps, in the order given.lf you have any questions or problems executing these instructions, <<STOP>> do not proceed, post back with the question or problem.

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Step 1.For safety reason (to have a good registry to restore if needed), I will ask you to create a System Restore Point (SRP) before most of my instructions sets...Create a System Restore Point

Right-click on Computer and select Properties.

In the left pane under Tasks please click System protection.If UAC prompts for an administrator password or approval, type the password or give your "permission to continue".

Select System Protection, then choose Create.

In the System Restore dialog box, type a description for the restore point and then click Create again.A window will pop up with "The Restore Point was created successfully" confirmation message.

Click OK, then close the System Restore dialog.

If you have successfully created a System Restore Point... we can proceed.If you have NOT successfully created a System Restore Point... do not go any further!Please post back so we can determine why it was unsuccessful.

Step 2.Remove Program(s)

Click on Start, then click the Start Search box on the Start Menu.

Copy and paste the value below into the open text entry box:(Do not include the words Code: Select all - instead of it please click the Select all button next to Code: to select the entire script.)

Right click on adwcleaner.exe, select "Run As Administrator..." to run it. If prompted by UAC, please allow it.

Click on Scan. When the scan finishes, you'll see a message on the product window: "Pending. Please uncheck elements you don't want to remove."

Press the Clean button.

A log file C:\AdwCleaner[Sn].txt will automatically open. ([Sn] n = number of run)

Please post the content of the C:\AdwCleaner[Sn].txt log file in your next reply.

Step 4.OTL - DownloadPlease download OTL.exe by Old Timer and save it to your Desktop.

OTL - ScanImportant! Close all applications and windows so that you have nothing open and are at your Desktop.

Right click on OTL.exe, select "Run As Administrator..." to run it. If prompted by UAC, please allow it.

Under Output, ensure that Standard Output is selected.

Check the boxes labeled:

Include 64 bit scans

Scan All Users

LOP check

Purity check

Extra Registry > Use SafeList

Click on Run Scan at the top left hand corner. Please be patient - it may take a while...

When done, two Notepad files will open.

OTL.txt <-- Will be opened, maximized

Extras.txt <-- Will be minimized on task bar.

Please post the contents of both OTL.txt and Extras.txt files in your next reply.

Step 4.SystemLookPlease download SystemLook_x64.exe by jpshortstuff and save it to your Desktop.

Right click on SystemLook_x64.exe, select "Run As Administrator..." to run it. If prompted by UAC, please allow it.If you receive an "Open file - security warning"... asking "Do you want to run this file?", press the Run button.

Highlight and copy the following entries: into SystemLook's main text entry window. (Do not include the words Code: Select all - instead of it please click the Select all button next to Code: to select the entire script.)

Press the Look button to start the scan. Please be patient - it may take a while (even more than one hour)...When finished, a Notepad window will open with the results of the scan. A file will be created (on your Desktop) with the results of the scan, named SystemLook.txt

Please post the contents of the SystemLook.txt file in your next reply.

Please post each log separately to prevent it being cut off by the forum post size limiter. Check each after you've posted it to make sure it's all present, if any log is cut off you'll have to post it in sections....

Please include in your next reply:

Do you have any problems executing the instructions?

Contents of the AdwCleaner[Sn].txt log file

Contents of a OTL.txt log file

Contents of a Extras.txt log file

Contents of the SystemLook.txt log file

Do you see any changes in computer behavior?

Thanks,pgmigg

Failure to post replies within 72 hours will result in this thread being closed

After a small investigation I understand what happened. You and me were both confused enough and this situation is clear for now. Let me explain you what happened here.

Firstly, I am not a Gary - I am pgmigg.

The e-mail you received was sent not by Gary, even not by human - it was generated by system automatically and sent out as an email to notify you that there has been a response to your topic which was made by me (pgmigg) and, as it was stated at the bottom of the email notification, you should NOT respond to that email. This e-mail address "forum@malwareremoval.com"

I am not sure how exactly you selected Gary for your answer, but actually it does not matter now. You will receive such notification after every next post I will placed here as well as I will receive same notification every time when you placed your replays. Thus, each of us will know that the topic has another post.

So, please run my instructions step by step and I am sure that your computer will be clean and healthy soon...

If you have any news about current behavior of your computer, please post them too.

Thanks,pgmigg

Failure to post replies within 72 hours will result in this thread being closed

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