SHIPPING Most of our products are shipped same day or 1-3 days after payment has cleared, as stated in each item's listing description. Once the item is shipped you will receive an email with the tracking number. We use Worldwide Exress Delivery with detailed tracked information, so that you always know the progress of your shipment. Most packages usually take 4-8 days to get to New Zealand, so you will probably have your order in your hands in no time!

RETURNS You have the right to return the product you have purchased for any reason and request full refund. The buyer is responsible for paying the return postage, as well as safely packaging the item and monitoring the shipping progress. KOOLFLY will not be held liable in case of loss or accidental damage of the returned package. In the rare event that the item you received is damaged or substantially different from the listing, KOOLFLY will provide a full refund for the product and all shipping costs involved. All you have to do is contact us at info@koolfly.com attaching clear images of the product you received and we will resolve the matter in no time.

We ship our products from Europe Greece, so please check with http://www.whatsmyduty.org.nz/ to see if duties apply to you.

All prices are in New Zealand Dollars.
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