E-business, IT innovation, IT adoption and diffusion, Business value of IT, Service innovation, Service design, Business models, Business networks, Business Process Management, Multi-channel management

Thursday, January 29, 2009

Electronic commerce offers intermediaries new opportunities for facilitating the transfer of information, goods and services between business customers and suppliers. Designing exchanges is a complex undertaking because of the many design options on the one hand and the diverse, and sometimes conflicting, interests of customers, suppliers and the intermediary to be considered on the other. Our research provides constructive support for balancing interests beyond simple prescriptions like 'creating win-win situations.' We developed an exchange design model and patterns focusing on trade-offs for electronic intermediaries based upon four in-depth case studies.

fieltnotes: Business Models & Business-IT research

E-business, ICT innovation, ICT adoption and diffusion, Business value of ICT, Service innovation, Service design, Business models, Business networks, Business Process Management, Multi-channel management