Commuting Pilots and Flight Attendants

For Other Airline Pilot and Flight Attendant commuting
procedures on Southwest Airlines, a listing must be created through
the commuter tool in myIDTravel prior to arriving at the airport.
Our gate agents are no longer able to create a listing on
your behalf. Please refer to your pilot base for a copy of
the memo containing instructions on how to access the commuter
listing tool.

ZED Travel

Airline ID/Badge Requirements for Travel on
Southwest

Effective January 1, 2019 company issued ID badges
are NO LONGER required to travel on Southwest Airlines (unless
traveling as a commuting pilot or flight attendant).
Employees and dependents are only required to present official
government ID.

Commuting pilots and/or flight attendants must
continue to present valid airline issued CREW badge in order to
travel. If you are unable to present a valid CREW badge, you
will be required to purchase a ZED ticket, and a refund will not be
provided.

Rebooking

It is not possible to rebook your Southwest Airlines itinerary
through myIDTravel at this time. If you are not boarded on
your desired flight, our airport agents will assist you at the gate
by moving you to the next available flight on the same day.
If there is no other flight available on the same day, you
must refund your existing ticket through myIDTravel, and purchase a
new one for the next day. (Note: If you have checked in
for your flight and you are not boarded, please wait until the
following day to request your refund through myIDTravel.
Attempting to refund on the same day may cause errors or for
the ticket to show as "used.") Our agents can move you on
the standby list to an earlier or later flight on the same day
only. Changes to city pairings or dates will require that
your existing ticket is cancelled and refunded, and a new ticket
purchased through myIDTravel.

Refunds

All refund requests should be processed through myIDTravel.
Any unused ZED fare and/or taxes will be credited back to the
original form of payment, usually within 3-5 business days from
when requested online. If your travel date has not yet
passed, and you have not checked in for your flight, simply cancel
your PNR/Booking Reference. This will automatically refund
your ticket. Please note that unused tickets do not refund
automatically! Go to the Travel History/Flight List screen in
myIDTravel and click on your PNR/Booking Reference. Your
record will be retrieved, and you will find an option to cancel
your booking. If your travel date has passed, you will need
to retrieve the ticket number and then request your refund.
Do not attempt to retrieve the PNR/Booking reference after
the travel date has passed as this will result in an error message.
Go to the Travel History/Flight List screen in myIDTravel and
click on the Ticket Number. This should retrieve your ticket
information, and you will find a refund option in the lower-right
corner of the screen. Follow the prompts until you are
notified that the refund request has been sucessfully
submitted.

Direct Flights (no plane change)

Please be aware that direct flights on Southwest Airlines are
ticketed as a single coupon, based on the nonstop mileage of your
journey. Direct flights on Southwest Airlines may appear in
myIDTravel much like nonstop flights; however, the travel time will
be longer. Be certain to check on southwest.com and verify if
you are booking a direct flight. In the event that the
traveler is removed from a direct flight at the connection city,
the single coupon will have already been marked as
"used," and the traveler will be required to purchase a
second ticket to continue their journey. ZED fares are priced
on a segment-by-segment basis and individual coupons are to be
issued. Since only a single coupon is being issued on
Southwest Airlines, and has been marked as used, there will be no
refund consideration for the remainder of the journey.

Voluntary Flight Changes

In the event that you have purchased a pass for a connecting
itinerary (ZED fares are calculated by distance AND segment), and
choose to take an earlier/later nonstop or direct flight, you will
not be entitled to a credit for the fare
difference. Please make a separate listing for the nonstop or
direct flight, and ensure that you are checked in on that PNR prior
to boarding, and refund your connecting itinerary. It will
not be possible to adjust the price paid once the ticket has been
used.

Baggage

Checked baggage Screening and Identification: Checked baggage
will be screened and is subject to physical inspection as mandated
by the TSA. Customers may be required to present identification.
Regulations require name identification on the outside. We
recommend placing identification on the inside of the baggage, too.
Name labels are available at Southwest Airlines ticket counters.
Once you've checked your luggage, make sure you receive a
separate claim check for each piece of baggage you've checked.
Check to make sure that the city shown on the claim check(s)
matches your final destination. Please see the TSA's web site
for a list of prohibited items.

Baggage Allowance

Liability: Southwest Airlines is not liable for lost, damaged,
or delayed baggage of nonrevenue travelers. Although every effort
will be made to get late checked baggage on your flight, in the
event your baggage does not arrive with you at your destination,
Southwest will not assume delivery charges to get your baggage to
you.

Cabin Baggage Carryon items are limited to one bag plus one
smaller, personal-type item. Southwest Airlines limits carryon bag
dimensions to 10x16x24 inches. All Customers and Employees and
their items are subject to a thorough physical search. Please see
the TSA's web site for a list of prohibited carryon items.

Boarding policy

Boarding priority is determined by time of check-in.
Southwest Airlines Employees and dependents will be
accommodated prior to accommodating other airline space available
pass holders traveling on ZED passes, followed by other airline
commuting flight attendants and pilots.

Check-in

You may add yourself to the standby list up to 24 hours before
your flight's scheduled departure time at the airport by using
one of our kiosks or seeing a customer service agent. You may
also print or reprint a security document at the kiosk.
Please note that online checkin for other airline staff is not
available at this time.

Dress code

The dress code on Southwest is casual, and the
requirement is simply a neat and well-groomed appearance. Bare feet
are never acceptable. Employees and their eligible travelers are
expected to use their own good judgment.