Refund Policy

Silas J Media has created this refund policy to describe the circumstances when
Silas J Media will issue a refund, the process for claiming a refund against an
order and the liabilities of Silas J Media related to a transaction ending in a
refund claim. By registering for any of Silas J Media services, you are stating
that you have read and accept all of the terms and conditions outlined in this
refund policy.

Coverage & Scope

This refund policy covers the treatment of refunds by Silas J Media and/or a website
owned and operated by Silas J Media.

This refund policy does not apply to the practices of companies that Silas J Media
does not own or control, or of persons that Silas J Media does not employ or manage,
including any third-party service and/or product providers bound by contract and
any third-party websites to which Silas J Media's website links to.

Filing a complaint

Silas J Media believes that every project starts with a finished project in mind.
Therefore, all possible attempts of amicably working out a mutually acceptable
solution should be a priority in case of an unsatisfactory service. Refund is a
last resort that may be taken when things are absolutely not working out.

Ultimately, our goal is to a reach a mutually satisfactory solution. If you are
unsatisfied for any reason that has caused you to think about filing a refund claim,
please take a few minutes to write to us to initiate a dialog before requesting
a refund.

Refund claims should only be filed if we are unable to come to a mutually satisfactory
solution.

Eligibility for Refund

Silas J Media takes every project very seriously and ensures that the same is
handled in a professional manner and the client gets the result as per the terms
and conditions of the proposal. However, if a client is not happy with the outcome
and has gone through the dispute resolution process, we do consider refund requests
as per the following schedule which clearly lists the services and our refund policy
related to each service.

Website / Web / Graphic design

Full refund if project has not been initiated or if the initial design style is
not approved.

Partial refund if assets for the project have been purchased, for example a website
template

If we have completed the project and uploaded it to the live server, no refunds
will be issued.

Logo Design / Brochure Design / Graphic Design

Full refund if project has not been initiated or if the initial design style is
not approved.

Partial refund if assets for the project have been purchased, for example a website
template

If we have completed the project and assets have been sent to print or are ready
for use online, no refunds will be issued.

Web & Interactive Programming

Full refund if the project has not started.

Partial refund will be issued as per the discretion of the service provider if
the project has not been completed as per the delivery policy and agreed upon contract.
This will be calculated as per the proportion of the project completed by Silas
J Media and the proportion that is left to be completed as per the pre-defined
scope of the project.

If we have completed the project and assets are ready for use, no refunds will
be issued.

Applicability of the Refund Policy

Please note that Silas J Media's delivery commitment is subject to:

Timely payments: A project is not considered to be void if the agreed upon / listed
payments are not clear.

Timely communication from the client: Silas J Media is not bound to respect the
Refund Policy, if required information for successful completion of the project
is not communicated to us in a timely manner. Any delay or failure of the project
arising out of such situations cannot be attributed to Silas J Media.

Completeness of information provided by the client: If the information provided
to Silas J Media is incomplete and/or complete information/scope of the project
is not provided at the beginning of the project, Silas J Media is not bound to
maintain its delivery and /or refund commitments.

Silas J Media will not make
any compensation for the delay of delivery under any circumstances, unless there
is a special agreement signed with a penalty clause for delay in delivery. Limitation
of Liability

Silas J Media's liability is limited to the value of the portion of the project
(as per Silas J Media's proposal) which stands incomplete at any given point of
time. At any point of time, Silas J Media cannot be held responsible for losses
arising out of the services delivered / not delivered or the delay in the same.
The liability to refund arises only once the project has been cancelled by the
client and such cancellation has been communicated to Silas J Media in writing.

Processing of Refunds

Refunds will be processed and mailed within 7-10 business days of the cancellation
date and will be made using the same method of payment as the original (refund
by check or refund to credit card).

Changes

Silas J Media may at any time, without notice to you and in its sole discretion,
amend this policy from time to time. Please review this policy periodically. Your
continued use of Silas J Media website after any such amendments signifies your
acceptance thereof.