Oracle Service Cloud : Connecting disparate mediums for a seamless customer service

Today, the proliferation of
communication channels and mobile phone-empowered customers has transformed the
way businesses interact with customers. At the same time, the modern customer
has evolved and has access to a rapidly increasing number of market channels
and product choices. As a result, providing seamless and consistent customer
service has become an essential for enterprises to develop profitable and long-term
customer relationships. And, to be able to do so, businesses need to:

·Engage
with customers and make it easier for them to communicate through any digital channel

·Enable
employees to serve customers better and faster

This is where Oracle Service
Cloud helps organizations. The solution builds strong customer relationships by
creating a unified, cross-channel, service solution on cloud. Available across
both assisted and self-service channels, it facilitates contact center functionalities
across digital channels to deliver an unrivalled customer experience along with
the below features:

Thus, businesses can leverage Oracle Service Cloud to
deliver customer value and increase competitive advantage through superior
business agility. The bottom line is that it enables businesses to increase
sales, and reduce IT and maintenance costs and efforts.