backlight error on the philips 58pfl9956. like Espen000 and sgk said I am also facing the issue of backlight error. I hope philips is working on this, because its very serious when flagship modell is not working they way it was promised to do. my new tv has cost me allot of money I would expect something
this to work. I have owend tv from other companies where the picture has been perfect from day 1 and I never needed to get it upgraded or repaird. SO PLEASE PHILIPS DO SOMETHING ABOUT THIS. no more dark jumping shades around the picture and flashes. and also please fix the issue of update via internet never works.

i have 4 choices off,standard,best power and best picture. when it comes to settings i use 50% when it comes to backlight contrast. I have tried allot of diffirent settings and none of them fix the issue.

Frustration

Hi, I have a 52PFL9606K FW v 0.14.93.0 and I'm very frustrated about it.
It very often hangs, crashes and there are many issues.
I think, it is a software AND a hardware failure (processor).
There are EIGHT updates unti now and the end consumer has to do these updates and there is no happy end to see -
this cannot be !!!
Every time I thought, that Philips products are good , but now I see it isn't so.
Tomorrow an TV technician comes to repair my TV, but I think it will be a desaster.
I will bring back the TV to the store and I will buy another brand TV, my friend bought a SONY and he is happy with it.
I don't want to be a beta tester for Philips (approx. 3000€ price !!!!!)

What dissappoint me is the fact that Philips is not communicating.
Philips, this is YOUR Forum! Why you don´t use it as a communication Platform (what a Forum should be) to talk about you plans to solve issues and gather information to make your products even better?

Because of your silence it seems that you are not interested in the complains which has been reported by your customers.

What dissappoint me is the fact that Philips is not communicating.
Philips, this is YOUR Forum! Why you don´t use it as a communication Platform (what a Forum should be) to talk about you plans to solve issues and gather information to make your products even better?

Because of your silence it seems that you are not interested in the complains which has been reported by your customers.

I think philips will not find out what's wrong with firmware or hardware failures, so they don't talk about it.

Customers, you have bought a Tv which istn't working without problems. And there are a lot of problems buildt in a high priced TV-set. Bring it back to the shop, buy another with less problems. Philips will learn about it.

The lack of response from Philips, or sign of a new firmware upgrade, are extremely disappointing. On my 46PFL9706 I suffer from:

1. TV restarting randomly (screen blank for several seconds, usually 1 or 2 times per day)
2. Settings not properly restored after power cycle. It seems to me that PNM is 'partially on' even when it shows to be off, and this actually makes the local dimming behaviour very erratic until you manually turn the PNM setting on and then off again.
3. Dirty Screen Effect. Quite noticeable on a complete white screen (tested via PC), and also while watching sports.

I called Philips today who claimed 'not to have heard of any of these issues'. I was very critical of this and suggested they read their own forum. Hope to hear back soon, else I will escalate this as much as I can.

Very disappointing that Philips expects of its premium customers for so long this bad software!
I can not understand why not, at least little by little things are the worst off?
You must not do everything at once, but quickly fixed once one mistake after another, because that's asking too much?
But ye have received from your customers the complete waste of money, now give us a decent TV with no errors!

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