We’re currently aware of an issue that has caused stats processing to be delayed. No data has been lost we’re experiencing a delay in processing of the log files. We’ll update this post when processing has been restarted.

UPDATE October 8th, 2012 – 1:30 PM EST – Stats processing has been restarted and we expect it to be caught up in about 5 hours.

We’re currently aware of an issue that has caused stats to not be updated since yesterday (September 21st). We expect to have the issue resolved shortly and will update this post once stats processing has resumed.

UPDATE 11:30AM EST – Stats processing has resumed and we expect it to catch up within the next several hours.

We’ll be performing some hardware maintenance and software upgrades on the Libsyn Helpdesk system on August 31st. We’re setting aside a two-hour time window to complete this work – beginning at 10AM and ending at noon (EST). During this window the Libsyn Helpdesk system will be unavailable (both the ticket system and the knowledgebase). Any e-mails sent into the support addresses during this time will get picked up by the ticket system when the work is completed.

There’s one last configuration change we need to make to the network that we missed doing earlier. This should only take about 2 minutes. We’re starting this immediately and will update when it’s completed.

UPDATE 12:00PM EST We’ve completed this last step in the maintenance, thanks for your patience.

We’ve completed the system maintenance scheduled for today, August 14th, and Libsyn service has been restored to full functionality. It took slightly longer than expected to perform the maintenance — we apologize for any inconvenience this might have caused.

We’ll be doing some maintenance to the network where our main pool of servers is located. This work includes bringing online a pair of new, higher capacity switches. This maintenance should only take 10 minutes in total including about 5 minutes of complete downtime. We’ll be disabling uploads during this to avoid any user from having an upload get cut off.

We’re planning to start the maintenance at 9AM tomorrow, August 14th (EST). We’ll update this post when the maintenance starts and will update it again when the work is done.

We’ll be putting the system into maintenance mode at 11:45AM EST today to perform emergency work on the database. Asset and Media delivery will continue to function as normal but access to the Libsyn Dashboard will be disabled. We apologize for the short notice we expect the maintenance to last 15-20 minutes. We’ll update this post when the work begins and when it’s finished.

UPDATE 11:55 AM – The emergency work on the database has begun, we’ll update this post when it’s finished.

UPDATE 12:30 PM – We’ve completed the maintenance and have put the platform back online.

We’ll be doing some maintenance on some of the servers involved in the upload process. Due to this we’ll be disabling uploads starting at 2PM EST. We’re setting aside 30 minutes for this maintenance window but we expect to have uploads only disabled for approximately 10 minutes. We’ll update this post when we disable uploads and also again when uploads are back on.

UPDATE – July 2nd, 2012 – 2PM EST – Uploads are currently disabled, we will update this post when they are back on.

Stats processing is currently paused, we suffered a hardware failure in one of the stats servers and are in the process of failing over to a backup machine. We expect stats processing to resume at approximately 6PM EST today. We’ll update this post if that changes.

UPDATE – 2:30 PM EST – Good news getting stats processing running on the backup machine went much quicker than expected. We’re now processing the back log of data and expect to be caught up by the end of the day.

Our helpdesk system suffered a hardware failure earlier today causing it to be down for a large portion of the day, we apologize for the inconvience. If you did e-mail in a ticket during the downtime you should get the auto-response e-mail in a few minutes as the ticket system begins to download the backlog of incoming ticket e-mails.

The helpdesk and knowledgebase systems are currently backup and functioning normally again.