Tag Archives: conflict

Queen Margaret University is developing a short online taster course for people interested in developing careers in dispute resolution and conflict management.

Conflict arises in many contexts – at work, at home, and in personal relationships. QMU will run a free online taster course which will provide an insight into how conflict can be resolved. It will cover topics such as ‘understanding conflict, ‘conflict escalation’ and ‘resolving conflict’.

QMU’s Consumer Dispute Resolution Centre has an established reputation as a centre of excellence for research and education in dispute resolution and consumer policy. The centre runs the MSc Dispute Resolution and the short online session is designed to give people a taste of the subjects covered in the Master’s programme, for example, looking at the reasons why conflicts can spiral out of control.

Carol Brennan, Director of QMU’s Consumer Dispute Resolution Centre, explained: “This taster session is ideally suited to individuals interested in the issue of conflict and how conflict situations can be resolved. Students who have studied the full MSc Dispute Resolution have gone on to pursue interesting careers in dispute resolution associated roles, with some graduates working as complaint handlers, arbitrators and mediators, and others holding positions within Ombudsman schemes.

“The master’s level course is also suitable for recent graduates who wish to develop their career in this increasingly important area of specialism, as well as those whose job already involves resolving areas of conflict, for example within human resource management.”

Carol confirmed: “We believe that the course will provide a helpful snapshot of the full MSc Dispute Resolution programme, allowing people to dip their toe into the water to see if the Master’s course may be a good fit for them. It also provides the opportunity for people to experience online learning and to become part of QMU’s growing online community of learners.”

Nial Vivian, Lecturer in Dispute Resolution at QMU, spent several years working for Ombudsman schemes and in other dispute resolution roles. He has studied the MSc Dispute Resolution, which led him to career opportunities in academia. He explained: “We know embarking on a full Master’s degree is a significant commitment and it’s helpful for people to be sure that they are investing their time and energy in something they really wish to pursue. The online taster course will help ensure people are better equipped to make an informed decision about studying at Master’s level, and to whet their appetite for study in the fascinating area of conflict resolution.”

Our short taster will run online for four weeks between Monday 19 February and Friday 16 March, and will involve participants in group discussions with students and lecturers, reading, viewing video presentations, and interviews with conflict resolution experts.