The location is difficult to beat in that its very close to the lake and very quiet apart from a neighbour's cat that occasionally screeches. The staff are very friendly helpful and they will arrange tours for you but often at a premium to what you can buy them for from travel agents outside. That said, they put together a tour of Halong Bay for me at a decent price. All in all I would heartily recommend staying there and doubt you'll be disappointed.

Diulas pada 24 Maret 2017

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7,6

Doan dari Vietnam

Pasangan

Superior

Menginap semalam pada bulan Februari 2017

Clean room and friendly staff”

I checked out early and sent my luggage in the reception area to go out for 3 hours. After leaving Hanoi, I realized I forgot my flip-flops in the hotel. I knew it was my fault but I felt a little bit disappointed because the housekeeper didn't announce to the receptionist anything.

Diulas pada 03 Maret 2017

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10,0

Jennifer dari Selandia Baru

Pasangan

Superior

Menginap selama 2 malam pada bulan Februari 2017

Great stay, nice & central to old quarter + very helpful staff”

We had a great stay and even when we decided to extend our stay and the price was more expensive online than we had originally booked, the hotel staff were more than happy to let us book again for the same price we had paid and pay direct at the hotel. The staff were extremely friendly and helpful and nothing was too much trouble. The breakfast was cute and cosy and hotel has WiFi. Hotel location is great as really close to the Old Quarter and Hoan Kiem Lake. We would definitely stay again if we are lucky enough to make it back to Vietnam

Diulas pada 15 Februari 2017

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4,4

mark dari Inggris

Wisatawan berkelompok

Superior Double atau Twin dengan Balkon

Menginap selama 2 malam pada bulan Februari 2017

Over booked”

Don't know about this hotel over booked we only booked it 10 MONTHS in advance . But the hotel a cross the road is brill !!! Staff very helpful .

Diulas pada 14 Februari 2017

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5,6

mayura dari Thailand

Wisatawan berkelompok

Superior

Menginap selama 2 malam pada bulan Januari 2017

location ”

Good location, near the Lake and walking market

Diulas pada 30 Januari 2017

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9,2

Ory dari Indonesia

Wisatawan tunggal

Superior Double atau Twin dengan Balkon

Menginap selama 4 malam pada bulan Januari 2017

A great and pleasant hotel in the heart of Hanoi”

I've booked for 4 nights and my experience there has been very wonderful. I booked for an airport picukup and the driver showed up on time as expected. The hotel is located in the heart of the old quarter in hanoi and just few steps away from Hoan Kiem Lake. The staffs at the reception desk are very friendly informative attentive and fluent in English so they have been extremely helpful to fulfill my needs during my stay. My room is quite small for family but large enough for solo or couple travellers with balcony overlooking the street and K Circle store right across the hotel. There are complimentary foods and drinks beside the reception and in the room that are available everyday.During the breakfast they converted the lobby into dinning tables and they asked the guests to choose their preferences from the menu. There are western and vietnamese breakfast style available. They also provided currency exchange and tour services with reasonable rates as well. Overall it has been a great and enjoyable stay. I will surely be back here again when i visit hanoi next time.

Diulas pada 18 Januari 2017

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7,2

Vito dari Australia

Keluarga dengan anak kecil

Family

Menginap selama 6 malam pada bulan Desember 2016

Great Location and Staff, but small rooms for a family”

This was our second stay at the Hanoi Old Centre after our return from the cruise trip to Ha Long Bay. Staff are excellent and always willing to help.The rooms are a little small for a family and the decor is dated but its OK as it is ideally located in the old quarter near the lake and surrounding restaurants.
With limited space for a full buffet setup you order breakfast from a reasonably listed menu, choices are good. You ask what you want and it will be made for you instantly, the banana shakes are a good start to the day. Staff are great, with two young children we did not want to spend hours on end on buses so asked staff recommend a few day trips which would meet our needs. They suggested short two hour rides which we could do. They organised all of this and it worked out well for us. They will even pack a breakfast of whatever you want to ensure you get away on your day trip on time. This was fantastic. Staff also organised our laundry, which is charged by weight, and ensured we had transport back to the airport.Overall as mentioned the rooms are small and dated, however I would stay here again.

Diulas pada 06 Januari 2017

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9,2

Mohit dari Inggris

Pasangan

Superior Double atau Twin dengan Balkon

Menginap selama 3 malam pada bulan Desember 2016

Super location and welcoming staff”

Super location and welcoming staff

Diulas pada 24 Desember 2016

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7,6

Vito dari Australia

Keluarga dengan anak kecil

Family

Menginap selama 2 malam pada bulan Desember 2016

Good Location, Helpful staff, decent size rooms”

We arrived at the hotel before usual check in time as our flight arrived early from BKK however staff allowed us to get to our rooms as it was ready. This was handy as our two boys had been up since 4:00am. Staff are great, speak very good English and ready to assist with anything. Our room, though small compared to what I have experienced in other parts of Asia, is clean and has everything we need. Decor is a bit dated but as long as it worked it was fine.Showers had good pressure and good temperature control. We had a room back from the main road so there was no problem with traffic noise. I understand rooms facing the road can be noisy.
Breakfast is in the small area around reception on ground floor and is buffet style however its not spread out like a traditional buffet, you are handed a menu they then go away and make it and deliver to your table. This was not a problem for us and the items on the menu was OK and varied.
The hotel is located very close to the lake and is in a very touristy area of Hanoi, so prices in restaurants may be higher then further afield. We walked around mostly to were we wanted to go.
I would recommend the hotel and will stay here again.

Diulas pada 24 Desember 2016

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7,6

Kevin dari Vietnam

Wisatawan bisnis

Superior Double atau Twin dengan Balkon

Menginap semalam pada bulan Desember 2016

nil”

We had 2 rooms which were very adequate for us. Staff were excellent and breakfast was a good variety

Diulas pada 16 Desember 2016

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9,2

Elyse dari Kanada

Wisatawan tunggal

Superior

Menginap semalam pada bulan Desember 2016

Friendly and helpful staff! Great location and breakfast included.”

The staff were very friendly, helpful and kind! The included breakfast was very good as well. My room was clean and pretty quiet. I would recommend to family and friends!

Diulas pada 13 Desember 2016

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8,4

yunil dari Korea Selatan

Wisatawan tunggal

Superior Double atau Twin dengan Balkon

Menginap semalam pada bulan Oktober 2016

Good room with balcony”

Great staff and good breakfast.

Diulas pada 30 Oktober 2016

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9,2

HyooKyung dari Korea Selatan

Wisatawan tunggal

Menginap semalam pada bulan September 2016

Nice”

It was nice

Diulas pada 04 Oktober 2016

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6,4

Sungil dari Korea Selatan

Wisatawan tunggal

Superior Double atau Twin dengan Balkon

Menginap selama 2 malam pada bulan September 2016

Disagreeable receptionist......”

While I've stayed there, She looked so busy. no smile, a businesslike manner....and the place that I had breakfast was so small, not well-organized.

Diulas pada 14 September 2016

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10,0

Christiane dari Jerman

Pasangan

Superior Double atau Twin dengan Balkon

Menginap selama 2 malam pada bulan Agustus 2016

perfect place to stay in Ha Noi”

Location: In the old city, very close to the lake, but in a quiet (as quiet as it can be in Ha Noi ;-)) side street. Perfect if you just arrive in Vietnam and need some rest after the long fligt.
Service: The staff is very friendly. You feel immediately at home.
Rooms: The rooms are clean. We had a small balcony on which you can sit and drink some beer from the supermarket next door.

Diulas pada 04 September 2016

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9,2

taekohn dari Korea Selatan

Wisatawan tunggal

Superior

Menginap selama 3 malam pada bulan Agustus 2016

good ”

gOD

Diulas pada 01 September 2016

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10,0

CHANGAH dari Korea Selatan

Wisatawan tunggal

Superior Double atau Twin dengan Balkon

Menginap selama 2 malam pada bulan Juli 2016

They try to help us with their best.”

They try to help us with their best.

Diulas pada 23 Juli 2016

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7,6

Ian dari Australia

Pasangan

Pemandangan Danau

Menginap selama 5 malam pada bulan Juli 2016

Small but well managed well located hotel”

Hotel is very small BUT has the advantage of having really good staff led by their manager Ms May

Diulas pada 09 Juli 2016

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9,6

Jessica dari Australia

Pasangan

Superior

Menginap semalam pada bulan Juni 2016

Great services available ”

The Halong bay tour arranged for us was really good and suited our budget. The tour of Ninh Binh was also amazing and the busy company used to take us to sapa was great, all arranged by the hotel. Just outside the Old Quater so it's quieter especially at night but only a small walk to the busy shopping area so good location!

Diulas pada 28 Juni 2016

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8,4

Amanda dari Amerika Serikat

Wisatawan tunggal

Superior Double atau Twin dengan Balkon

Menginap selama 3 malam pada bulan Juni 2016

Great value and friendly staff ”

My room faced the street so was quite loud at night, and the wifi wasn't the most reliable (fine in the lobby though) but the location was convenient, free breakfast good, and staff super friendly and helpful.

Diulas pada 21 Juni 2016

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9,2

Jack dari Amerika Serikat

Pasangan

Superior Double atau Twin dengan Balkon

Menginap semalam pada bulan Mei 2016

Great staff”

Staff at this hotel is what makes it great. The girls at the front desk were super friendly and more than happy to help out with anything they could. The porters were very helpful and friendly as well. Everyone there is great. Very good free breakfast also and this was a bonus we hadn't expected. No question I would return to this hotel.

Diulas pada 01 Juni 2016

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7,6

Tadashi dari Jepang

Wisatawan tunggal

Pemandangan Danau

Menginap selama 2 malam pada bulan Mei 2016

Driver”

friendly and flexable service

Diulas pada 22 Mei 2016

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8,8

Jarungjit dari Thailand

Keluarga dengan anak dewasa

Family

Menginap semalam pada bulan April 2016

value of money, must come back ”

We didn't get the room we booked because the previous customers decided to lengthen their stay. It was the top room we booked, so we had to stay in the much smaller, lower grade room. But the staffs compensated our stay with free airport pickup and were very friendly and helpful. The room was good and we were happy.

Diulas pada 18 April 2016

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9,6

Jarungjit dari Thailand

Keluarga dengan anak dewasa

Family

Menginap semalam pada bulan April 2016

excellent hotel exceeding expectation”

With all the facilities the hotel provides, they are beyond our expectation regarding hotel cleanliness, room space and friendliness of hotel staffs. The location is right at the old quarter area and within walking distance to walking streets and tourist places in Hanoi. I would recommend you to choose this hotel when visiting Hanoi. Two thumbs up.

Diulas pada 18 April 2016

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9,6

Sharon dari Australia

Wisatawan bisnis

Superior Double atau Twin dengan Balkon

Menginap semalam pada bulan April 2016

Good service the key”

We arrived after 1am on a late flight and having warned the hotel of this, found someone waiting for us to check us in at that late hour.
All service when we were at this hotel was pleasant and helpful so I found it surprising that when my young Vietnamese travel companion phoned about her favourite jeans that she'd left in the room's wardrobe, she was asked: "Do you really want them? It will cost you a lot of money for us to post them to you in Ho Chi Minh City." We are hoping to see my friend's jeans again soon.

Diulas pada 04 April 2016

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9,6

Yue dari Amerika Serikat

Wisatawan tunggal

Superior

Menginap selama 2 malam pada bulan Maret 2016

Comfortable stay”

Clean rooms, comfortable size. Bathrooms with hot water. Excellent location at old city with night markets, close proximity to food, shopping, and sight seeing. Welcomed with tea and snacks, breakfast had great selection and was pretty good. Staff very nice, professional, accommodating. We were able to leave our baggage with them after checkout for almost 10hrs, no problems.
CONS: rooms can be a bit noisy in the day, some nights from surrounding Street. Saw a mouse scurrying across the lobby. The restaurant recommendations and tour options are overpriced. You can find better pricing by shopping around.

Diulas pada 03 April 2016

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10,0

Mohd dari Singapura

Wisatawan berkelompok

Superior Double atau Twin dengan Balkon

Menginap selama 2 malam pada bulan Maret 2016

Another group of happy stayers”

1. Customer service was 1st class. Staff were very friendly. 2. Hotel room is clean. 3. Location is very good. Near to shops, lakes, wholesale market and night market. Very happy and satisfied.

We were very happy and satisfied. Especially all the stafff. Will stay there again.

Diulas pada 28 Maret 2016

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9,3

Stephanie dari Jerman

Pasangan

Deluxe

Menginap semalam pada bulan Desember 2015

Excellent location in Hanoi”

Friendly & helpful staff, excellent location, breakfast service.

We enjoyed our time.at Hanoi Old Centre very much.

Diulas pada 28 Desember 2015

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8,0

Rachel dari Malaysia

Wisatawan berkelompok

Pemandangan Danau

Menginap selama 2 malam pada bulan November 2015

Lovely Hotel”

Service, Cleanliness and Location

Pleasant and unforgetable stay. The hotel even refunded money to us when our taxi was late for half an hour!

Diulas pada 22 Desember 2015

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8,3

Rachel dari Malaysia

Wisatawan berkelompok

Superior Double atau Twin dengan Balkon

Menginap selama 2 malam pada bulan November 2015

Good Service”

Service, Cleanliness and Location

The staff was fantastic and helped us in everything. Nice hotel in a great location.

Diulas pada 22 Desember 2015

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8,7

Hendrik dari Belanda

Wisatawan bisnis

Superior Double atau Twin dengan Balkon

Menginap selama 13 malam pada bulan November 2015

wonderful stay”

stadd, location, value for money

I stayed 13 night at Old Centre Hotel and enjoyed the hospitality of the staff, their readiness to help where ever needed. Room was a bit small but comfortable and clean. Breakfast (especially the Vietnam items) was great. Atmosphere informal and homely.

Diulas pada 12 Desember 2015

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3,7

Patrick dari Jerman

Pasangan

Superior

Menginap selama 2 malam pada bulan September 2015

Very clean and nice stuff, but not the room we boo”

The location was very good. So was the breakfast

The only thing I didn't like at the hotel was that the room shown and booked at the website was way smaller in real. The was basically just the bed instead of a nice big room with seating possibilities.
I really don't like things like that.

Diulas pada 20 September 2015

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8,7

Melissa dari Amerika Serikat

Wisatawan tunggal

Superior Double atau Twin dengan Balkon

Menginap selama 3 malam pada bulan Agustus 2015

Thankful for wonderful stay”

Location, location and the staff

Diulas pada 25 Agustus 2015

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9,7

Bart dari Belanda

Wisatawan tunggal

Superior Double atau Twin dengan Balkon

Menginap selama 3 malam pada bulan Juli 2015

Excellent stay”

Location, staff, price

Stayed here before and after going to Sapa, and I really liked it. The staff is extremely friendly and helpful and the location is amazing. Just around the corner of the lake and close by to many nice restaurants, bars and eateries. I actually think the cheaper rooms are better, i requested to change rooms once. The rooms on the streatside are a bit more noisy but have a balcony. The cheaper rooms do not but are more quiet and have a bigger shower area.
Wifi here is excellent and so are the rooms in general. Clean and good beds. I would definitely stay here again.

Diulas pada 21 Agustus 2015

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8,0

hoong dari Malaysia

Wisatawan berkelompok

Deluxe

Menginap selama 4 malam pada bulan Juli 2015

Indeed a 'Home away from Home'”

1. Staff friendliness 2. Cleanliness 3. Strategic location

My stay there with my friend was very comfortable. The staff were always helpful and friendly . Tours can be booked by the hotel. They would also recommend places for good food and other tourist attractions. It's all in all a very good hotel where you will always be greeted with smile.

Diulas pada 04 Agustus 2015

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10,0

bonnie dari Australia

Pasangan

Superior

Menginap selama 2 malam pada bulan Juli 2015

great hotel”

the 3 best things are the helpful staff, the location and the comfort of the rooms

Great stay we were only meant to stay 2 nights but ended up staying 4 nights. Great staff very helpful and friendly. Very good location.

Diulas pada 11 Juli 2015

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9,7

Lesley dari Australia

Pasangan

Superior

Menginap selama 2 malam pada bulan Juni 2015

Enjoyable experience”

service was outstanding, cleanliness and location

After a cancellation with our flight to Hanoi we missed the first night of our booking. Upon arrival the staff informed us that we were being upgraded at no charge. The hotel foyer had complementary juice, tea, coffee and snacks available 24 hours a day. The beds were comfortable, the family rooms had a small balcony and a window and the double rooms had a small balcony as well. The rooms were very clean and the location was great. This was the best hotel that we stayed at in the $20-$30 price range in our 3 weeks in Vietnam.

Diulas pada 03 Juli 2015

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9,3

Nicole dari Australia

Pasangan

Superior

Menginap selama 2 malam pada bulan Juni 2015

Great hotel”

Staff, location & comfort

Really helpful staff always willing to give information. We booked the cruise of Halong Bay through this hotel and it was perfect
Great location near the lake
Nice breakfast too with drinks & snacks provided throughout the day

Diulas pada 01 Juli 2015

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8,0

Chia dari Taiwan

Pasangan

Superior

Menginap semalam pada bulan Juni 2015

Nice environment and service”

Comfortable environment, good service, and economy price

The service is so good, and it's so convenient to get restaurant and shopping mall around there.

Diulas pada 30 Juni 2015

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10,0

Jose dari Amerika Serikat

Pasangan

Superior Double atau Twin dengan Balkon

Menginap semalam pada bulan Juni 2015

Stay here!”

Location. Staff. Cleanliness.

Amazing! No complaints. Look no further than the Hanoi Old Centre Hotel.

Diulas pada 15 Juni 2015

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9,7

Lori dari Amerika Serikat

Wisatawan berkelompok

Family

Menginap selama 2 malam pada bulan April 2015

Lovely, yet inexpensive gem of a place”

Staff, cleanliness, location

I was traveling with 2 friends. We stayed in a family room. Very clean, and the staff were ALL wonderful!

Diulas pada 02 Mei 2015

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8,3

Kurtis dari Australia

Pasangan

Deluxe

Menginap semalam pada bulan Februari 2014

Clean and friendly”

Helpful friendly staff and clean comfortable rooms

Comfortable basic hotel with all that you need for a pleasant stay.

Diulas pada 31 Maret 2015

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8,7

Kurtis dari Australia

Pasangan

Deluxe

Menginap semalam pada bulan Februari 2014

Comfortable and clean”

comfortable clean rooms with very helpful and friendly staff.

Relaxed atmosphere. The rooms are basic with everything you need and clean. Very helpful and friendly staff. Lots of snacks at reception available whenever you felt like a snack.

Diulas pada 31 Maret 2015

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8,3

Jesselle dari Filipina

Wisatawan bisnis

Superior

Menginap selama 2 malam pada bulan Februari 2015

got a room upgrade for free”

location, good customer service and the lovely upgrade

...got upgraded to deluxe room. Too bad we did not get a good view of the Hoan Kiem lake

Diulas pada 17 Februari 2015

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10,0

Georgia dari Australia

Wisatawan tunggal

Superior

Menginap selama 5 malam pada bulan Januari 2015

Fantastic hotel in Hanoi”

Location, breakfast, staff

Diulas pada 05 Februari 2015

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9,7

James dari Amerika Serikat

Pasangan

Superior

Menginap semalam pada bulan Januari 2015

Friendliest Staff in Vietnam”

Staff, location, price

Diulas pada 14 Januari 2015

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9,3

Yong dari Singapura

Keluarga dengan anak dewasa

Superior Double atau Twin dengan Balkon

Menginap selama 4 malam pada bulan Desember 2014

Superb Location”

Location, Friendly n helpful staff

Location near the Ho Hoan Kiem lake and within walking distance from the street shopping belt and many eateries nearby. Friendly n helpful staff who always never fail to assist. Is noisy if your room facing the road but they provide ear plug on request.

I chose this Hotel based on other reviews.
I was still a little anxious because it was our first time to Vietnam. However the staff emailed and responded to all my communication while I was still in NZ prior to coming. They helped me organise an airport pickup and a tour to Halong Bay. Knowing we were flying to this all booked made us more relaxed. They also booked our flights to Da Nang for us getting a good price!
The previous reviews stated how helpful and friendly the staff were and this was more than true from our experience. This made our stay in Hanoi such an amazing experience. The staff gave us local knowledge of where would be suitable for us to eat and sights. They helped us with Taxis also so we get a good one!
Thankyou to all the staff!!! You are all wonderful people and would like to Thankyou for making our first experience to Vietnam so amazing!
Thanks Chef also.... The food was very nice!
Can't go wrong with this one.