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Certificate of Excellence

What is Certificate of Excellence?

TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.

We totally enjoyed every aspect of our stay. The restaurant was an especially nice plus. We split a meal and had more then enough. Our room was clean and quiet. All staff members were very professional.More

Review collected in partnership with Best Western

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Thank you for your review! We are so pleased you enjoyed all the aspects of your stay. It doesn't appear it was intentional, but your review is 1/5 stars, indicating a very poor stay. Perhaps you meant to do 5/5 stars? Thank you for your...More

We have been staying at this hotel for one or two weeks at a time, once or twice a year. We are pleased with the accommodation, the staff and the food. An outstanding buffet breakfast is included. They have long-time staff members who treat us...More

Review collected in partnership with Best Western

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Thank Joylyn2015

Response from Joelle W, Manager at Best Western Plus Coeur D'Alene InnResponded 8 January 2018

Thank you for your loyalty through the years! We love to welcome you back each time and really appreciate your choice to stay with us. Looking forward to your next visit already!

Mattresses are mediocre, pool and hot tub are far from rooms, staff is great, but certainly NOT plus quality. No better than the Super 8 or Motel 6. Access to the motel is extremely. Breakfast is so so.More

Review collected in partnership with Best Western

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Thank you for your review. We are very sorry we did not meet your expectations. Please feel free to call so we can further discuss your stay. We pride ourselves on taking great care of our Guests and would very much appreciate another opportunity to...More

This place is so quiet , the rooms are very clean. The rooms are very nice size , and we loved the jacuzzi tub . The customer service did a amazing job . We are already talking about coming back next year.

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Thank Shawna W

Response from Joelle W, Manager at Best Western Plus Coeur D'Alene InnResponded 17 January 2018

Thank you for choosing to stay with us for your special occasion! We are delighted you had such a comfortable experience and do hope we see you again in the future.

Great staff, very friendly and our room is small, but very nice. My only complaint right now is the bed is not very comfortable. Spring mattresses are like that. They should update them. This is our first night and if things change I will update...More

Thank kmello01

Response from Joelle W, Manager at Best Western Plus Coeur D'Alene InnResponded 15 January 2018

Thank you for letting us know about your experience so far. We hope the rest of your stay was even better and you were well taken care of by our staff. Thank you for choosing to stay with us!

Hi Cheryl,
Thank you for inquiring, We are a non-smoking property. Our shuttle service is limited to the Spokane Airport, the Coeur d'Alene Resort, and a number of in town restaurants.
The Coeur d'Alene Casino is... More

Hi Cheryl,
Thank you for inquiring, We are a non-smoking property. Our shuttle service is limited to the Spokane Airport, the Coeur d'Alene Resort, and a number of in town restaurants.
The Coeur d'Alene Casino is approximately 25 miles south of us, there is a city transportation system that has routes including the Casino. It is called City Link and is free of charge.
Hope this helps!

the elevator is at the far end of the building..farthest point from the lobby,restaurant,and sports bar..there is an entrance at the far end of the building so you can park and easily gain access to the elevator after you... More

the elevator is at the far end of the building..farthest point from the lobby,restaurant,and sports bar..there is an entrance at the far end of the building so you can park and easily gain access to the elevator after you check in...however,it can be a very long walk if your room is not close to the elevator. it's a very long hallway..same very long hallway if you take the elevator down then walk to the restaurant, lobby,or sports bar..