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The hotel staff is very nice. The toilet in our room wasn't working though and I complained about it to a member of staff at 3 am and when we got back to the hotel at 11pm nothing had been done about it even though the person at the desk said it would be taken care of. So a gentlemen came to check and saw that it wasn't working and we had to use the bathroom in the gym and wait another day to change rooms. This was the only part of staying here that annoyed me not to mention the room was downstairs so we had to carry all our luggage down with no help because the elevator doesn't go down. Our new room was good though and we were able to use the elevator. The staff was really great from there on out.

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Located in Paddington, this hotel is within a 15-minute walk of Kensington Gardens and Hyde Park. Royal Albert Hall and …More