Post by charliefarlie on Apr 25, 2020 7:47:57 GMT

Honda are completely closed for everything except key workers. Including breakdowns. You break down your stuffed. Don’t ask how I know.

Do you mean if you phone Honda Breakdown Assistance they don't come out ? I wonder if the RAC are the same in which case there's no point in me buying it!

Absolutely they do not come out. I was left stranded at the side of the road last Saturday afternoon.

I went to my sons house to get the shopping. He gets it in then I collect it out of the boot of his car. Zero contact. We cannot get deliveries plain and simple.

Car threw a complete electrical meltdown. Every warning light on the dash came on. Pulled over to stop the car and restart it . This did not work and I could not get the bloody thing into gear.

Car came with Honda cover they said basically sod off. I have LV breakdown cover they came out and took the car home. Because Honda garages are closed LV have said they will further recover the car to the dealers when they reopen.

I have started litigation proceedings against the dealers for the cost of vehicle rental as a courtesy car was refused.

Ive started litigation proceedings to reject this car.

For when the one great scorer comes to mark against your name he marks not that you won or lost but how you played the game.

Post by davidwilson on Apr 25, 2020 8:19:57 GMT

Do you mean if you phone Honda Breakdown Assistance they don't come out ? I wonder if the RAC are the same in which case there's no point in me buying it!

Absolutely they do not come out. I was left stranded at the side of the road last Saturday afternoon.

I went to my sons house to get the shopping. He gets it in then I collect it out of the boot of his car. Zero contact. We cannot get deliveries plain and simple.

Car threw a complete electrical meltdown. Every warning light on the dash came on. Pulled over to stop the car and restart it . This did not work and I could not get the bloody thing into gear.

Car came with Honda cover they said basically sod off. I have LV breakdown cover they came out and took the car home. Because Honda garages are closed LV have said they will further recover the car to the dealers when they reopen.

I have started litigation proceedings against the dealers for the cost of vehicle rental as a courtesy car was refused.

Ive started litigation proceedings to reject this car.

Wow that's disgusting of Honda - I thought they were better than that. I must admit I was surprised that the dealer I use shut up completely on day 1. Startins Honda appears to have stayed open for repairs for frontline workers - I don't know if they can help you.

That's a shocker though that you were left stranded - I shall ponder on that but may well move to another brand in the future. We really only need a small car....

Post by Ravasher on Apr 25, 2020 9:28:04 GMT

Absolute crap service from a brand like Honda. The battery in the C-HR went flat the other day. My son was giving it a clean from inside and had the music on. After 20 minutes it usually cuts out so you don’t drain the battery but he kept switching it back on. I called Toyota breakdown and someone came out in less than an hour started the car up. He asked me stonstay in the house and after he was finished I’m not sure how true this is he said Toyota are providing free roadside assistance to all Toyota owners who are key workers regardless the age of the car. If that is the case then that’s pretty impressive. A respected brand like Honda you would still think they’d provide some sort of assistance at least even in the current environment.

Post by davidwilson on Apr 25, 2020 10:29:39 GMT

Well I never expected my post which was meant to just be a heads up to have such an impact! As a result of Charlie's reply I have: gone off of getting another Honda; explored my insurance company policy (or more precisely my wife's) and added breakdown cover for less than the RAC offer and yet it is provided by the RAC (if you follow my drift).

Post by charliefarlie on Apr 25, 2020 16:40:54 GMT

That’s really bad news Charlie 😳...that will teach you from straying away from a Toyota 😉😉Mazda would be my second choice after Lexus/Toyota 👍🏻

I thought I was safe with a Honda. There are two other Civics in the family both have been excellent.

I kept quiet about this car but had enough now.

1st time I drove it lights came up,on the dash.... Booked it into Honda but the lights went out so cancelled. Read codes nothing stored.

Next time out realised the air con doesn't work.

Next time out car displayed lights and went into limp mode. Again reset itself.

Next time out found the cruise control doesent work.

Then it was the full on meltdown and on a recovery truck.

Honda UK Customer care are far king hopeless. I mailed them and they mailed back saying they required my V5 before they could proceed. So I sent copies by Email. Not good enough they want the actual V5 so I phoned and told them to get sodding stuffed.

I phoned the supplying dealers but they are closed. But I found a customer care number so rang that.

Customer service manager says I’m outside the 30 day and 1200 mile window for rejection. So I informed them that

A they are bloody closed. ( I only managed to ring them as I found a number in the documentation remember )

And B we are on a lockdown therefore the 30 day policy surely cannot apply. Oh no she says it’s 30 days or 1200 miles. I have done 300 miles only since buying.

She actually told me to drive the drive the car with the lights on the dash.... As I could here her typing away I asked for a copy of all the points we had covered be sent to my Email. Easy says she it’s on its way.

Now I’m sat at my desk in my study so opened the Email. I then said you have just in writing told me it’s fine to drive the car with all those lights flashing. The ABS is flashing The traction control light is flashing the Brake assist is flashing. The car in that state is an MOT failure and definitely should NOT be driven. It went quiet....

Under the current circumstances and with no resource to get the car repaired and no end date I requested a courtesy car.... Not thier problem I was told. I pointed out that I bought a near new car with 6000 miles on it paid in full and as a retail customer I have rights. Apparently not but that’s coming from someone who reckons is ok to drive a car in a dangerous state.

For when the one great scorer comes to mark against your name he marks not that you won or lost but how you played the game.

Post by firemac on Apr 25, 2020 16:53:17 GMT

I am quite surprised that Honda would behave like this, Charlie. Nevertheless it is a sh1tty attitude and you should go after them big time. No manufacturer can act like that a get away with it.Post everything on here and on all the other social media sites that you use. With any luck you will embarrass the [email protected] into doing the right thing.Good luck! 👍

Would you like a Single supplier for all your utilities; Award-winning customer service; Value that’s unbeatable; Easy to switch? Click on the link to hear one of the UK’s best-known & trusted personalities show you how!

Post by unclebob on Apr 25, 2020 17:09:17 GMT

I can understand the dealer not being able to help as they are closed , The skeleton staff at Honda HQ probably can’t handle the problem either because I can’t speak to the dealer , but I’m very surprised that the rescue service were not available as they are probably the RAC or the AA !!

Post by firemac on Apr 25, 2020 17:17:09 GMT

It is an unacceptable attitude whether you consider Honda UK or the dealer to be culpable. When you see Toyota GB sending emails regularly to owners letting them know what they are trying to do (and I am no fan of TGB), extending roadside assistance and giving all Toyota owning essential workers breakdown cover gratis then Honda should at least be able to sort Charlie's issue.

Would you like a Single supplier for all your utilities; Award-winning customer service; Value that’s unbeatable; Easy to switch? Click on the link to hear one of the UK’s best-known & trusted personalities show you how!

Post by charliefarlie on Apr 25, 2020 17:51:48 GMT

I can understand the dealer not being able to help as they are closed , The skeleton staff at Honda HQ probably can’t handle the problem either because I can’t speak to the dealer , but I’m very surprised that the rescue service were not available as they are probably the RAC or the AA !!

I completely understand these businesses are on a service only basis just now. I expect no special treatment but what has fired me up is the sheer contempt they have directed at me.

So as I have an Email from Honda telling me I have to wait till the dealer opens and two Emails from the supplying Dealer completely refusing any help and specifically denying and talk about rejection we decided to immediately serve papers upon the Dealer.

I will now refuse to speak to them it now goes before a district judge. I’m claiming damages plus the car rental plus a full refund plus costs.

They have fundamentally failed to observe the consumer rights laws. Lockdown works both ways.

For when the one great scorer comes to mark against your name he marks not that you won or lost but how you played the game.