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Replacing the Printhead for HP Officejet 6500 and 6500A All-in-One Printer Series

Install a new printhead assembly when the existing printhead assembly is damaged or is incompatible with the product. Replacement printhead assemblies are only available from HP Support or authorized service providers.

caution:

Wait until you have a new printhead assembly available before removing the cartridges. HP recommends that you do not leave the cartridges outside the product longer than 30 minutes. This could damage both the product and the cartridges.

Use these wipes to clean the electrical contacts inside the product. Wipe from the top to the bottom of the electrical contacts, in one direction only. As the wipes become dirty, discard them and open new ones.

Figure : Clean the contacts

caution:

Do not wipe up and down or side to side, as doing so can damage the product.

Remove the new printhead from its packaging.

Figure : Remove the printhead packaging

Hold the printhead upright, with the color-coded icons facing up.

Figure : Hold the printhead upright

Lower the printhead into the product so that the purple and green blocks on the printhead align with the purple and green blocks on the product.

Figure : Insert the printhead

Slowly lower the gray latch.

Figure : Lower the gray latch

With the cartridge contacts facing the printhead, slide the cartridge into the correct slot. The color-coded icons on the cartridge and in the printhead indicate the correct slot.

Figure : Insert the cartridge

Press down on the cartridge until it clicks firmly into place.

Figure : Press the cartridge into place

Repeat these steps to insert all the cartridges, and then close the cartridge access door.

HP will analyze the failed parts to improve its products in the future. If the new printhead assembly came with a prepaid mailing label and return instructions, follow these steps to return the failed parts to HP.

note:

HP does not ask that all failed parts be returned, so you might have a prepaid mailing label and return instructions. You can ignore these steps if you did not receive the return documents.

Put the old printhead assembly into the package that the new part came in.

Figure : Put the failed printhead in the package

Peel off the lid sticker labeled ‘B’ and use it to seal the printhead assembly package.

Figure : Peel off sticker B

Figure : Seal the package with sticker B

Use the orange caps from the new cartridges to cap the old cartridges.

Figure : Cap the old cartridges

Put the old parts and the form that came with the new parts into the box the new parts came in. If possible, also include a print sample showing the issue with the old printhead.

Figure : Put the old parts into the box

Close the box, apply the prepaid mailing label, and then put the package in the mail.