In a recent report published by ITIF (an independent, nonpartisan think tank), the official website for the Commonwealth of Massachusetts (mass.gov) was named #3 in the nation for its overall web presence.

Building a Better Experience for Constituents

The Commonwealth set out to better the digital experience for the constituents of Massachusetts back in 2016 when they began engaging with outside vendors to take on the responsibility of redesigning and developing mass.gov using the open source CMS Drupal 8. The end goal for the Commonwealth was to restructure their site’s content in a way that made it intuitive for people to accomplish their goals.

With the help of Palantir.net, Massachusetts launched the new platform in October 2017 designed to better serve constituent needs in the digital age.

“We’ve redesigned Mass.gov for you, the people of the Commonwealth. We have one goal: to make it easy for you to find what you need.” - Mass.gov homepage

We’re proud of Mass.gov for this amazing achievement, and we’re not surprised. Good web design in government is about ensuring a great experience for constituents of diverse backgrounds and creating an open and accessible government for all users.

The goal of ITIF’s report was to assess state government websites based on seven popular state e-government services. Download the full report to see how your state’s website ranked.