I have 2 fans, they each have a remote, thank goodness they are both the same model. The remotes are only 18 months old and one does not work!!!! It sits on my night table day/night and has never been dropped/moved much. I paired the working one to both fans, but what I do to one fan it does to the other in the opposite room. Do you think I could just buy a new remote or have them try to repair the one not working? Nope, that would be too easy. I have to buy the remote with the receiver for $92, no thank you!!!! I will use 1 remote for both fans now, how annoying.

August 25, 2016Nuria E.Hunter Fan Customer Service

Hi Monica. We are so sorry to hear about the trouble you're experiencing with your remotes. We would be more than happy to help troubleshoot the issue. Please send us an email to Social@help.hunterfan.com and we will assist you directly. Thank you!

Overall3-star

Appearance3-star

Quality1-star

Value3-star

Ease of Installation3-star

Dena L. - St. Thomas, US Virgin IslandsAugust 16, 2016

So disappointed

We installed our Hunter fan (preferring Hunter to other brands) with a remote control and it worked--once. We left for vacation and came back--nothing. I had to pry open the battery compartment to get to the battery--took a long time. Now what do I do? Buy a battery for a new fan?

August 25, 2016Nuria E.Hunter Fan Customer Service

Hi Dena. We are so sorry to hear about the trouble you're experiencing with your remote. We would be more than happy to help troubleshoot the issue. Please send us an email to Social@help.hunterfan.com and we will assist you directly. Thank you!

Overall3-star

Appearance3-star

Quality3-star

Value3-star

Ease of Installation3-star

Gregory H. - July 11, 2016

doesn't work with HR 22550 ceiling fan

there's no instruction on where and how to sync codes on the fan to remote

September 1, 2016Nuria E.Hunter Fan Customer Service

Hi Gregory. Please send an email to Social@help.hunterfan.com and we will assist you directly. Thank you!

Overall1-star

Appearance5-star

Quality2-star

Value1-star

Ease of Installation1-star

ben f. - texasMarch 8, 2016

The fan is great until the remote doesn't work

this fan is fine and the remote is good until it stops working and you need to speak with someone from customer service. the company's technical hotline is a joke. it literally is a series of pre-recorded sales pitches which sounds like a scam. if you call the nummber on the sight you have no shot at talking to a real person and the whole customer service experience has just been horrible. the switch on the wall doesn't work when you have the remote so now there is essentially no light or fan in my room.

May 12, 2016Nuria E.Hunter Fan Customer Service

Hi Ben,
We are sorry to hear about your negative experience with our customer support team. We would like to help in any way that we can. Please send an email to Social@help.hunterfan.com and we will assist you right away. We look forward to speaking with you!
Best wishes,
Nuria E.