Make sure it is not already connected to another Bluetooth device. (the iHome product can only be connected to one device). Disable the other device’s Bluetooth function to disconnect it from the iHome Product. If you cannot identify the paired device follow option #3.

Some iHome models allow you to clear the Bluetooth settings, press and hold Bluetooth Button for 10 seconds until you hear a tone.

Proceed to pair the app on the desired mobile device.

I paired my mobile device with the Enhance app but I am not getting any audio.

The Enhance app leverages Bluetooth Low Energy (BLE) to handle communication between the speaker and the app. Audio playback occurs via traditional Bluetooth (independent of BLE). Please ensure that you have both BLE (App) and traditional Bluetooth connectivity. Go to your Bluetooth settings on your mobile device to pair with the speaker.

It depends on the product (and function). Most of iHome products are complemented by the app – the app allows for remote/streamlined customization and works in conjunction with hardware. Please consult your IB or contact iHome Support if you have any specific questions.