Support & Maintenance Contracts
23 May 2014

Q. Can you tell me about your support & maintenance contracts? A. Imagineer offers the option to purchase yearly support & maintenance contracts for mocha Pro. This is ideal for customers that wish to insure they are always running the latest version or need guaranteed response time for customer support & technical issues. Most sites purchasing multi-seats or floating license take the support option. 1 year support contracts include:

Free upgrades to major releases

Minimum 1 business day response for all technical support cases.

Support contracts must be made at time of license purchase or upgrade and must be continuous renewal.For more information, please contact sales@imagineersystems.com or yourlocal reseller.

About Boris FX

Boris FX is a leading developer of visual effects, titling, video editing, and workflow tools for broadcast, post-production, and film professionals. Boris FX products have grown to serve over a million artists worldwide. The company’s success lies in its ability to tightly integrate and leverage technologies through strong partnerships with Adobe, Apple, Avid, Blackmagic, Grass Valley, Nexidia, Sony, Quantel and other leading developers of video editing software. In 2014, Boris FX acquired Imagineer Systems, the Academy Award-winning developer of mocha planar tracking software. In 2016 Boris FX acquired GenArts Inc. and added the flagship Sapphire product to the BorisFX product family.