The Auto responder option is not working. Why?

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saboresdasbarragens

Asked on March 13, 2012 at 11:26 AM

I want to create a form (that will include the e-mail of the person who filled the form) and after completion will send an automatic email to the person who filled in.

It seems to me that the option "Auto Responder" (in the menu of notifications) is exactly for this purpose. However, I have done many experiments and it isn't working.

Sorry to here about this issue. I cloned your form and the autoresponder worked without me changing any of its settings. However, I'm now going to do test submissions on the original form and see if I get the same results. You will recognize my submissions by the name I'll use: JotForm Support.

I did the submissions via your form and got an autoreply each time, one of which is shown in the following screenshot:

Are you still experiencing the problem? (Incidentally, I've deducted my test submissions from your submission count.)

saboresdasbarragens

Answered on March 13, 2012 at 12:36 PM

still not working. I've already tried it out with another e-mail acount that I have, from gmail, and it didn't work also.

I've check up the results, and the e-mails are not recorded. The field of the new submissions is in blank. What should I do?

JotForm Support

Goldo

Answered on March 13, 2012 at 01:35 PM

I filled out the form and submit. Tried to view submissions: email and other details are presented. The form is working for me as well.

Can you provide us the URL where you implemented the form please? So that we can have a look.

saboresdasbarragens

Answered on March 13, 2012 at 01:38 PM

http://form.jotformeu.com/form/20722897658366

I've just tried it out and it looks like it is working.

JotForm Support

Goldo

Answered on March 13, 2012 at 01:40 PM

Glad to know it works fine now. Should you need further assistance, let us know.

saboresdasbarragens

Answered on March 13, 2012 at 01:54 PM

We will buy the program. Now we don't know if 1.000 answers are enouth. Is it possible to make the upgrade for premium version now, and in one week, if we need make a new upgrade to the professional version?

Is it possible to pay only for one month?

saboresdasbarragens

Answered on April 20, 2012 at 11:30 AM

Hello again.

I've made a new form, and I'm having problems (again) with de Auto responde.

Okay, just keep an eye on things and let us know if the issue reoccurs.

saboresdasbarragens

Answered on April 20, 2012 at 02:50 PM

The subscrition that we made for the premium service just endend on tje 16th of May. How can we pay againg for this next month?

gori-mathew

Answered on April 20, 2012 at 03:19 PM

Hi,

We apologise for what this issue has caused you. You account is Active and on Premium account, i have confirmed that you payment expires on 16th may, 2012. Just ignore this notification mails as they are system generated and im sure will stop coming shortly.

Please move on with your work with no worry as you have only utilized 4 forms.Thanks for using Jotform!

saboresdasbarragens

Answered on May 17, 2012 at 07:18 AM

Hello,

In mylast contactI asked ifwe had to payanything else tocontinue to usethe program.