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How it Works

Initial Enquiry

The client contacts us and explains who they are, what they do and what they need. This can either be by phone on 01252 419986, through our contact form or by email at admin@alexandersbizsupport.co.uk

We can then schedule in a free consultation to see if we can be of assistance.

Consultation

This is where we can discuss your requirements in more detail… what your aims are, your current position and what you would like to achieve. All this information will help to define your priorities and what level of support you need.

Service Agreement

Once both parties agree, we will send you a quote detailing fees and timescales along with our terms and conditions and service agreement, which you need to sign and send back to us.

Work Begins

Once we have received the signed agreement from you, we will start your work. We do what we say we will do, when we say we will do it. What this means is that when we commit to delivering the work to you, it will be of the highest quality and it will be delivered within the agreed timescales.

Confidentiality

At times, during the course of our work, we may be exposed to sensitive corporate information but you can be assured that confidentiality and discretion is absolutely guaranteed and we are happy to sign a non-disclosure agreement if required. We are registered with the Information Commissioners Office which gives you the peace of mind that we have to abide by the Data Protection Act 1988.

Invoicing & Payment

Payment terms vary dependent upon the type and frequency of work. For adhoc admin support work, we bill in 15 minute increments. If we are working on a long-term project, we will raise invoices monthly or on the achievement of agreed deliverables. With new clients we may ask for a deposit of 50% before starting work. All our invoices are due within 14 days and can be made by direct transfer.

Termination of Agreement

If for any reason you want to cancel our agreement, then you are free to do so at any time. Any work carried out for you up to the cancellation date will be invoiced as per our agreed terms and conditions. If you have paid for services that you have not used we will refund you.

Liability

The client has final responsibility to proof read, check and approve documents and deliverables. In the unlikely event that you should discover any errors we will rectify these free of charge if we are notified within 72 hours. We are covered by professional indemnity and public liability insurance.