– 40% of online shoppers are dissatisfied with their online purchase experience. (Forrester)

– Of the top 100 eTailers those that did not ask for CVV numbers have a 40% higher conversion rate. (source: getelastic.com)

– Nearly three-quarters of shoppers will leave an ecommerce site within two minutes of not finding the products they are looking for. (source: internetretailer.com)

– 40% of Americans return at least one gift after the holidays. (source: National Retail Federation)

– According to a Jupiter Research article more people write a product review about a product they like vs a product they don’t like (9% vs. 4%). [Source: SiteBrand]

– According to Forrester 83% of shoppers place greatest trust on friends or acquaintances who have used a product or service.

– In a study of online retailers it was found 27% of visitors intended to buy but only two-thirds actually bought. Amongst those that intended to buy but didn’t 31% wanted better product selection, 24% desired better shipping options, 17% cited problems with the online shopping cart, and 14% said prices were too high. Translation: you’re existing customer base is spending 33% less than they intend to! [Source: GrokDotCom]

– 7.2 days is the average time consumers are willing to wait to receive online purchases. (Source: UPS report in PDF)

– Want to get a sense of how many etailers are out there? Get this- Magento is one out of a reported 600 shopping carts (source). Magento alone is cart of choice for 75,000 etailers (source). You do the math.

– One of the worst culprits for friction in the checkout process is required registration. Forrester Research reports that 23% of customers abandoned the last online store that asked them to register (Source: Elastic Path blog post)

– A study for edmunds.com found that when search trigger keywords were found on the landing page visitors were successful 72% of the time. (Source: YouTube interview w/ Bryan Eisenberg)

– Correlation between loads time and abandon rates: Almost half of visitors will abandon a site if they perceive a page or feature takes longer than 2 seconds to load (Source: Get Elastic blog article)

– Chat stats (via Get Elastic blog article) – Visitors invited after 2-3 minutes on site have a 79% greater likelihood to accept than a website visitor who’s been on site for less time. Repeat visitors are 64% more likely to engage in proactive chats than first-time visitors. Canadian electronics retailer The Source only invites inside their shopping cart and they experience an over 20% acceptance rate.

– If you think you are a late entrant to search engine marketing, consider this: According to Google 25% of daily search queries have never been searched before.

– Wine and fancy chocolates tend to have wide price ranges. This is partly why they are popular gift items (because it’s hard for the recipient to guess how much the giver paid). (Source: Priceless: The Myth of Fair Value)

– Research by Hyunjin Song and Norbert Schwarz demonstrated that people estimate instructions to be twice as difficult to perform when written in a fancy, complicated font versus a simple font. (Source)

– PETCO.com found that products without reviews have a 20.4% higher return rate than those with reviews, and products with 50+ reviews have a return rate that is half of those with less than 5 reviews. (Source)

– Effect of product review count on conversion rates: The more reviews you add bigger the effect on conversion rates (Source)—

– For every $92 marketers spend on driving traffic to their site, they spend $1 on converting that traffic. (Source)

– Users often leave web pages in 10–20 seconds. But, if you have a clear value proposition that entices them to stay half a minute, there’s a fair chance that they’ll stay much longer — often 2 minutes or more, which is an eternity on the web. (Source)

– Impact of product videos: StacksAndStacks.com claims visitors are 144% more likely to purchase after seeing a product video than those who don’t. (Source)

– Decision Paralysis: In a study researchers sat down in a supermarket with bottles of Jam on display. The expectation was some users would stop by, fewer would taste, and yet fewer would purchase. One group sat with 6 varieties on display, and the other with 24 varieties on display. While more people stopped by in case of the 24-jar display, the number that bought was 10-times less than the 6-jar scenario (3% vs. 30%). Another example: In a company with a voluntary savings program, the participation in the program fell by 2% for every 10 mutual funds added to it. (Source)

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Rishi Rawat

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[…] using video as a selling tool earlier. Maybe it was a cost function or maybe retailers felt that 4% conversion rates were good enough but as usual youth oriented retailers seem to have taken the lead here too. […]