Recent guest reviews

Rojo Tango is as 1920's teleported to your gaze as ever in our contemporary times with the seductive decor and fine Malbec wine. Easy to tear inspired with the ultimate passion of Tango and the integrity of this marvel of an architectural and interior design, transmitted flawlessly as far as also their establishments in Miami Beach!

Dark corridors with vibrant reds and blacks are visually arresting ( not stunning) for ten nanoseconds. Then the business of being a glorified Inn starts and the Faena on a cost basis ( it is a very expensive hotel) fails. Having a pool which is not really deep enough or long enough to swim in, but just to prance around in sort of works if you are a bikini salesman or saleswoman. Room service that takes for ever. Television controls that require Strange abilities, rooms with quirky ( pejorative quirky ...) design. The matted glass in the showers shows the imperfect cleanliness of the rooms despite the late delivery of the room in my case. It also made me think of the check in process to a five star hotel. They have your name, credit card details and have already charged you - all they need is your passport. In this hotel they copy your passport, make you sit at a desk and the whole process takes ten - fifteen minutes. I have no idea what they are inputting into their tiny computers ( part of the design probably and arguably the problem) save that they also don't understand a traveller might be in need of a bathroom. Layout of the rooms reminds me of the philosophical debate : is it better to be useful, functional and ugly or beautiful, useless and complex? If blinds in a room are motorised then it is imperative that someone accompanies you to the room to explain how to close them. On the plus side, the coffee at the bar or rather zinc was superb, simply superb. Of course I waited one hour to get my room finally at a much later time in the pm having specifically requested the room be ready at midday during the reservation process. To the credit of the hotel that coffee was complimentary, being churlish that is just as well as extras in this hotel come with a value defining warning - or simply put they are on the expensive side. Around the five hundred dollar mark per night one simply expects a lot more than arguable interior design quirkiness. In order to get better airs I'll try another hotel in Buenos Aires next time.

This hotel is overpriced and the level of service was not to the level of a 5 star hotel. Check in and check out was tedious taking at least 15 minutes on both ends. The rooms are very very small. There is no physical separation between the bathroom and the bed. You literally roll out of bed and hit the bathroom glass door. The equipment in the room was not operable to the extent of a 5 star hotel. For example, the remote for the TV did not work and the table was clearly broken as it wobbled badly. I asked the duty manager to attend to these items on two separate occasions but they were not fixed. There were in sufficient towels in the bathroom which was not corrected when I requested. On my check out I asked to speak to the Manager who was not available. I asked him to email me but that has not occurred. I would recommend the Alvear Palace and The Four Season over this place as there was no value for the money. Avoid this place at all costs. The only positive was the doorman who was really decent.

Our stay at the hotel started badly. We arrived late after midnight and the room we were given was not what we requested. The night manager was very polite but said nothing could be done till morning and he would sort things. Next morning we went down unhappy but true to his word things were sorted. We were offered a choice of rooms all upgraded and moved immediately. This was typical of Faena as we had stayed before. The problem this time was we booked via Expedia. We’ve had problems before but gave them one more chance. We will NEVER use Expedia again.
On the hotel it has beautiful decor throughout, a lovely swimming pool and great staff. It matched our previous stays and is only place for us in Buenos Aires.

Faena is very special, unique, boutique hotel. Very first impression is maybe not the best one, as you arrive to narrow "nothing special" outdoor entrance to the building. But once the doorman will open doors for you, suddenly you enter to world of chic, elegance and comfort. Beautiful and rich design with one of the best lobby bars which I have ever seen. I must also say that the pool area is really great especially at the evening, where red lights build special spirit of this place, including the big golden crown which is placed in the middle of the pool.
My room was located on two levels (living room at ground level and bedroom and bathroom on the upper part). The only weaker part of my room where ... windows. They are not soundproof and it is quite noisy at night (especially weekends)

We had an amazing waiter, Christian (or Cristian?). Thank you for an amazing experience. My girlfriend and I were visiting from NYC. The food was incredible, but I tend to appreciate the value the service and experience even more. Christian was very attentive and did a great job. Thank you!

I understand that the Faena is one of the top hotels in BA and I see no reason to question that. Our room was large and well furnished. The staff were all friendly and very helpful. The hotel is situated close to the centre and within a few minutes walk of numerous restaurants and bars. The air conditioning was quiet and efficient and it needed to be in BA in February.

This Philippe Starck designed hotel started it all in Puerto Madero, and it it still is cutting edge. The showers in the middle of the room are just one thing. The butler is another.
Hang around and go to the pool if you have a chance.

If you are staying in the Puerto Madero neighborhood in Buenos Aires, this hotel is a real gem. The historic building gives it character while everything else is quite modern. The staff was super helpful during my stay.
My room was spacious and comfortable. I had plenty of room for my stuff and to move around. The desk was a tad small though I was able to make it work. It was helpful to have a variety of plugs available so I didn't need to use an adapter. It would have been nice to have coffee/tea in the room though that was a minor inconvenience.
The poolside bar is comfortable and fun. I only ate at the main restaurant for breakfast and I left satisfied each day. There is a great selection of food and omelettes are made to order.
The fitness center is large and well-equipped. Be prepared, though, as the Argentinians don't air condition common areas heavily. It was quite warm during my morning workouts. The gym typically opens at 7 though they were happy to open earlier when we asked.
Overall, a great choice.

Faena hotel is ranked as leading hotels of the world and even at $450 per night I think I would be worth it to stay there. Incredible swimming pool with crown fountain in center, gourmet food and top service.
We only ate at their El Mercado restaurant but had a great meal on Christmas night. The portions were gigantesque and considering the location the price was very reasonable for quite fine dining and impeccable service. They forgot to bring a plate and we were very glad…since we already had far too much too eat. However, I pointed it out to ensure that they would not charge us for it. As an excuse they offered us a huge plate with numerous desserts at no charge!

Martha Salotti 445Buenos AiresCapital Federal

Hotel highlights

Walking distance to Presidente Sarmiento Frigate Ship Museum

Free WiFi in rooms and public areas

Onsite dining

Spa

Located in Puerto Madero within a short walk of Presidente Sarmiento Frigate Ship Museum, Faena Hotel Buenos Aires is within a mile (2 km) of other popular sights such as Casa Rosada. This 88-room, 5-star hotel has conveniences like a full-service spa, an outdoor pool, and a 24-hour health club. It's in central Buenos Aires and also close to Plaza de Mayo and Obelisco.

Dining

Relish the Argentinean cuisine at El Bistro, one of 3 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start your day off with full breakfast, available for a fee.

Property features

Guests of Faena Hotel Buenos Aires enjoy a full-service spa, an outdoor pool, and a 24-hour health club. Valet parking is USD 25 per stay if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for USD 195 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and 4 meeting rooms.

Offsite Activities

Ecotours

Sailing

Hiking trails

Location Highlights

In the city center

Near a train station

Hotel Policies

Arrivals + Departures

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers valet parking (fees apply).

Check-in: 3 PM

Check-out: noon

Minimum check-in age: 18

Special Check-in Details

24-hour airport transportation is available on request. Guests must make arrangements in advance by contacting the property.

All citizens of Argentina will be charged the national value-added tax (21%) upon check-out. Foreigners on a tourist visa are exempt from this tax. To qualify for a tax exemption, tourists must present a valid passport and pay for the services rendered with a non-Argentine credit card or via bank transfer from another country. This tax exemption does not apply for stays over 90 days.

Kids + Beds

Children 2 years old and younger stay free when using existing bedding

Rollaway/extra beds are available for USD 100 per night

Pets

This property welcomes pets for free

Up to 1 per room (5 lb is the maximum pet weight)

Things To Know

Details about charges, deposits, or other important information:
Additional information about polices, regulations, and more:

Charges for extra guests may apply and vary depending on the property's policy.

A credit card for incidental charges and a government-issued photo ID are required at check-in.

Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.

The following credit cards are accepted: American Express, Diners Club, MasterCard, and Visa.

Registered guests are the only ones allowed in guestrooms.

No cribs or infant beds are available.

No rollaway or extra beds are available.

Mandatory Fees and Taxes

The 21% national VAT (value-added tax) is not included in the price, and will be charged at the property upon check-out for all citizens of Argentina. Foreigners on a tourist visa are exempt from this tax. To qualify for a tax exemption, tourists must present a valid passport and pay for the services rendered with a non-Argentine credit card or via bank transfer from another country. This tax exemption does not apply for stays over 90 days. In the case of cancelled bookings, the cancellation penalties paid by the traveler will also be subject to the national VAT (21%).

These are all of the charges provided to us by the property. However, charges can vary based on the room you book or length of stay.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for full breakfast: USD 40 per person (approximately)

Airport shuttle fee: USD 195 per vehicle (roundtrip)

Valet parking fee: USD 25 per stay

Rollaway bed fee: USD 100 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

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