I’m on countdown mode. It’s been almost a year without my mom. In my head, this breaks down into hundreds of phone calls, cups of tea, and hugs and kisses that haven’t been exchanged, and a landmark birthday of mine–all missing from my 2013 memory log.

For awhile I’ve wanted to write about my experiences of the last year, particularly what a winding road grief is and continues to be. You may think this is too sobering a subject to enjoy reading, and you might be right. However, I also think it could be one of the most important things you read.

Death, and everything that surrounds it, is full of clichés.

“They wouldn’t have known anything about it. It would have been quick.”“Anything I can do, just call.”“They’re in a better place.”“They’re not suffering anymore.”“They’re with Grandma and Fido now.”

Good intentions and well meant words dissipate into thin air and after a few weeks, you’re left with a lot of empty promises–no doubt a byproduct of everyone's ever-increasing busy lives. You start to rank your friends by those who pick up the phone and those who “like” a Facebook status to show they’ve read a post that hints at you being sad.

I always thought I would be able to recognize unhealthy behaviour or changes of the mind. I always thought I was acutely aware of my own mental health as well as those around me. I wasn’t. Looking back, I spent a lot of time in the denial phase. I’d been taught that if I worked hard enough for anything, I could achieve it. I struggled with the notion that I could work myself into the ground, but not inch myself a step closer to my goal of having my mom back. It took me a long time to deal with that.

I also didn’t cope very well with change; certain that change would be unfamiliar to her should she return and make it uneasy for her to slip back into life as she knew it. I even convinced myself I was part of the most cruel reality TV program ever. I had visions of a camera crew arriving at my doorstep and me running back into my mom's arms, vowing to spend more time with her and undo all my wrong doings I’d stupidly convinced myself I’d made. The brutal sights of what happened the day I lost her snap me back to reality, and I am back at square one.

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I was unprepared for the sleepless nights and the feeling of wanting to walk around in a protective bubble. For someone who’s spent an entire life proud of the strong facade I could switch on should I need to, I wanted people to know what had happened to me, so it would excuse my quietness at times. I didn’t want them to make a fuss, just hold the knowledge. The biggest security blanket I’ve craved for is for people to not expect too much of me.

I yearned to spend time with people I could be myself with; always having valued a smaller group of close friends than a large group of friends paid off. Airs and graces were not an option. New friendships or friendships that always bordered on your outer circle of friends became a struggle, and unless I feel instant warmth from someone, I held them at arms length and rarely let them into my bubble.

I’ve seen the way [my home country] England deals with grief. Our stiff upper lip culture simply sends the grieving person underground. I found myself wondering how I’d never heard of some truly terribly things you have to go through, logistically, when I knew so many people who had lost loved ones. I promised to write about them so no one, especially at my age (then, 29), would be in the dark surrounding some of the tougher questions death puts to you, and often within hours of losing a loved one. These may be tough to read, but I’ve always thought being well-informed is better than having something emotional sprung on me, especially in difficult circumstances—when the consequences of each, will haunt you for life and can’t be reversed.

What to Expect

1. If the circumstances are right, you’ll be asked if you wish to see the deceased. I’m glad I did in the hospital (as disturbing as it was) but I didn’t want to see her in the funeral home, for reasons I’ll document later. They also rarely look like they're sleeping. I’d always assumed they would look nothing but peaceful and twice now, have been caught out by the Hollywood mirage.

2. When you register the death in the UK, you're required to take their driving license and passport to the registry office. They will cut it up in front of you, with a degree of empathy council officials have when they do this day in day out. But all the same, scissors through your loved one's face a few days after their death, isn’t something I was prepared for. Nor the hundreds of questions they had to ask.

3. If you’re asked if you want to see them in the funeral home, there’s a level of preparation that has to be done in order to make it safe and pleasant for you to do this. Read up on what this preparation entails. As graphic as it was, I’m glad I did. I made an informed choice and chose not to. Individual situations and beliefs prevail here, naturally.

4. If the loved one has to go for a post-mortem due to unexpected death. This can take weeks and delay the funeral. Expect to be dealt with in cold, callous language throughout your exchange—“there’s a backlog at the moment due to the cold weather” was my favorite.

Sobering? Yes. Horrible to read? Probably. Something everyone has to go through and no one talks about? Without a doubt.

Dealing With Someone Who is Grieving

On the flip side, if you’re dealing with a friend experiencing grief, you can make their journey a little easier along the way.

1. Don’t say “Anything I can do, please shout/call” or similar. Offer to do something, anything. Real tangible things. “Can I come over for a coffee?” or “Can I bring you anything from the supermarket?”—anything that’s an actual do. You learn to hear “anything I can do, please call” as “I have no idea what to say and have no intention of doing anything.” Don’t put yourself in that bracket.

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2. Understand you’re now dealing with a muddled mind. The person grieving needs help making decisions, but gently. Clarity of whatever you’re offering is imperative. Simply just deciding a meeting place and time for that promised coffee was (and still is) enough for me and lessened the cognitive load just that bit more. Be a little more patient.

3. Everything and anything can set the griever off on an emotional downward spiral. But often, talking about the lost loved one is the thing that brings the most peace—yet it's the one thing people skirt around.

4. Speak about any triggers. Often the griever has triggers associated with death. Mine is ambulances or sirens, amongst other things. This is not so you can tread on eggshells around the griever nor baby them, it’s so that you can understand a change of behavior if in the presence of the trigger.

5. If the griever tries to tell you of a change in behavior, or something they’ve noticed as being different about the way they cope, listen. Intently. Read between the lines, schedule a cup of tea and go and talk about it—they could be trying to tell you they're going downhill and need a shoulder, without wanting to appear weak.

6. Understand they can function perfectly normally too. My job was the one thing I never struggled with, because my mom was never really part of my job. When it came to my job, I was able to focus, deliver great projects, and do good work. The minute 5pm hit, however, I’d be exhausted and often a bottle of emotions, but I’m proud to say my clients along the way would have been unaware of what had happened.

7. Tears. They make almost everyone uncomfortable don’t they? I’ve had one person shake me, physically, and tell me I had to get a grip and move on (it had been three weeks since my mom had died), while others have sat and quietly listened and passed tissues. Knowing how you deal with people who are crying before you enter yourself into a situation where it’s likely to happen will help.

To finish, the biggest fallacy statement that gets bounded around is “time heals." You learn to live with it. One of the worst pressures was thinking that by a certain date, I should be healed. Time lessens the sting; but for the griever, it’s almost a prison sentence without parole. There is no light at the end of the tunnel. You just have to get up each morning and hope something gives you a glimmer that gets you through the day.

That glimmer for me has been in the shape of good friends, new friends, family, and the small things they’ve done along the way. One day, I’ll repay the huge favor of kindness they're showing me, when sadly, their time comes to tread the same road.