The content is protected by Digital Rights Management. For example, sometimes content is only licensed for playback on a specific computer or device. If the content you’re trying to play was downloaded from Xbox Live, please see Can’t play downloaded Xbox Live content.

Xbox video playback status codes

If you do not see your status code in the following table, try searching for your status code on the Error code lookup tool page.

You might be able to skip the affected sections by using the chapter skip button. For information about controlling playback, see Watch DVDs on your console.

69-8000FFFF

You tried to resume video playback from a bookmark in an .asf file that is marked as not seekable, or the content may not be supported.

Try to restart the video from the beginning by using the Play button instead of the Resume button.
To see a list of formats supported by the Xbox 360 console, please see the supported regions, formats, and discs.

69-C00D5214

You are playing an .asf file that does not contain a video stream. For example, this error may occur if you rename a .wma file to .wmv, and then try to play it in the video player.