Completed step 1 above...cleaned out some files but still getting the same message.Did step 2 but when I try to analyze what's found I get a message saying "no connection to the internet" although one is present.

After running hijackthis there's an option to select one of the results and "analyze." Unfortunately when I click to analyze I get a message that states "no Internet connection detected" although I do have an Internet connection. I don't know why it's needed. Perhaps the program searches the Internet to identify the programs on the list? You're the helpful expert. There is mention that this may be caused by the malware I'm trying to remove.

I urge caution since some infections will cause the OS to fail once you delete them. It's a shame I can't know what the folder and file name was but there are a few common routines/methods I use to delete such things.

1. Boot in safe mode and try.2. Google Windows 7 Take Ownership to gain access.3. Boot a live OS from USB/CD and delete it there.

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Track this thread and email me when there are updates.Please read before posting

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Track this thread and email me when there are updates.Please read before posting

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

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