I paid Austin Floor and Window Coverings to tile the entire downstairs of my home. Upon completion I noticed that they had removed the original tile from underneath my stove but had not replaced it with the new tile that I paid for. I also found large gaps in the grout that needs to be corrected. I brought this to the attention of my sales rep Ashley Gutierrez and was told by her that if I wanted that done it was my responsibility to remove the stove and then put it back when they were done. This was never explained to me by Mrs. Gutierrez nor was I told this by the installer of the tile. The issue I have with this statement is that the installer for Austin Floor and Window Coverings had no problem removing my stove, tearing out and destroying my original tile and then putting the stove back in its place. Now that I complained that they did not complete the job they agreed to do, which is installing the tile under the stove, they have made excuses blaming me because they said I did not remove the stove. It doesn't make any sense and I consider this stealing as I have paid the balance in full for this job to be done including under the stove. If they intended on not putting tile under the stove then why did they remove the stove and then destroy the original tile? I have been unable to get any answers from my rep or the company. I consider this a breach of contract and theft. My home is equipped with surveillance cameras and I have video of the installers for Austin Floor and Window Coverings removing the stove, destroying the original tile and then placing the stove back to its original location without replacing it with new tile.

I paid Austin Floor and Window Coverings to tile the entire downstairs of my home. Upon completion I noticed that they had removed the original tile from underneath my stove but had not replaced it with the new tile that I paid for. I also found large gaps in the grout that needs to be corrected. I brought this to the attention of my sales rep Ashley Gutierrez and was told by her that if I wanted that done it was my responsibility to remove the stove and then put it back when they were done. This was never explained to me by Mrs. Gutierrez nor was I told this by the installer of the tile. The issue I have with this statement is that the installer for Austin Floor and Window Coverings had no problem removing my stove, tearing out and destroying my original tile and then putting the stove back in its place. Now that I complained that they did not complete the job they agreed to do, which is installing the tile under the stove, they have made excuses blaming me because they said I did not remove the stove. It doesn't make any sense and I consider this stealing as I have paid the balance in full for this job to be done including under the stove. If they intended on not putting tile under the stove then why did they remove the stove and then destroy the original tile? I have been unable to get any answers from my rep or the company. I consider this a breach of contract and theft. My home is equipped with surveillance cameras and I have video of the installers for Austin Floor and Window Coverings removing the stove, destroying the original tile and then placing the stove back to its original location without replacing it with new tile.

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by Ron Mackey at CitysearchJun 01.

The correct address is
1925 Rutland Drive
Austin, TX 78758

Be careful about doing any advertising with Citysearch or CityGrid. They put incorrect information on multiple web sites and then refuse to correct their mistakes.

I have used Ron a couple of times for replacing carpets in my rental properties. I have also recommended him to my own clients and I have nothing but great things to say about him and his service. He has been prompt and professional in every way. His prices are better than anyone else I've used and every customer whom I've referred him to has gone on to refer him to their friends. Don't even consider calling anyone else!

I have used Ron a couple of times for replacing carpets in my rental properties. I have also recommended him to my own clients and I have nothing but great things to say about him and his service. He has been prompt and professional in every way. His prices are better than anyone else I've used and every customer whom I've referred him to has gone on to refer him to their friends. Don't even consider calling anyone else!

After meeting with us about our remodel for our kitchen, Ron had us pick out a granite piece. Four days later, our kitchen was completed transformed. The granite went in within one day, and we were only without use of the sink during the install for one day. The tile person did an amazing job and everyone that comes in raves about how great the kitchen turned out. The whole team was very conscientious and great about communicating what was happening and when. I wholeheartedly recommend Austin Floor & Window Coverings

After meeting with us about our remodel for our kitchen, Ron had us pick out a granite piece. Four days later, our kitchen was completed transformed. The granite went in within one day, and we were only without use of the sink during the install for one day. The tile person did an amazing job and everyone that comes in raves about how great the kitchen turned out. The whole team was very conscientious and great about communicating what was happening and when. I wholeheartedly recommend Austin Floor & Window Coverings

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Message from Austin Floor & Window Coverings

Austin Floor & Window Coverings is a mobile provider of Austin flooring that brings everything right to your door. We save you time on trips to the showroom by making the process easier.