Never ending job

From time to time I have jobs that start well and progress to backup varying amounts of data then the job stops writing. No error, no message of any kind just nothing else is written. We only detect it when looking in activity monitor and find a few hour job is still running 26 hours later but no increase in write activity or file being backed up. I have little doubt that everyone has experienced this. What do you do with these jobs? Very frustrating. please help.

I've even seen jobs that fail in NBU that you cant even delete without cycling the NBU processes(but they had a specific error code). Like Mariaan said, we would need some additional info on these jobs. Like the backup type, detailed job logs and possibly a screenshot showing the job to help jump start memory :-P

If you look at the job PID in its details you should find that it relates to the bpbrm process on the Media Server - usually if you kill that process of the job will die (you may need to kill off its associated bptm process also but that normally closes when bpbrm is killed off)

But it is usually caused by an unresponsive client so you need to take a look at the client involved to see why it is hanging - often low disk space etc

Hope this helps

Authorised Symantec Consultant

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I have found that a combination of processing limites and timeouts can cause these

There were some early bugs in NBU itself but if patched up to date wityh all available EEBs it shouldn't really happen

On Windows it can be caused on busy systems due to the DesktopHeap Setting being used - difficult one to track down as it doesn't always even log to the event logs due to being too low to be able to even log to itself.

So make sure you memory is always tuned - paging, paged pool memory, desktopheap etc. and it will really help

It is often associated with nbrb so if you are not on 7.5.0.2 or above take a look at this tech note: