English Electric Washing Machine & Washer Dryer

Washing Machine Drain Pumps

The drain pump in your
washing machine or washer dryer is one of those parts of it that is likely to and, common to fail as it does do rather a lot of work for such a small motor, regardless of what type of drain pump it actually is. The drain pump runs every time that the washing machine has to drain so, for the most common washes, it will drain the washing machine or washer dryer at least three or four times on every single wash.

It is also worth noting that, whilst drying a washer dryer drain pump will either pulse on and off at frequent intervals or some, like some Candy washer dryers, will run continuously when they are drying. It is imperative that you get a good quality pump for this with a thermal cutout fitted if required as some of the cheap conpatible drain pumps don't have these and present a serious fire risk.

Low temperature washes and the constant use of liquid detergent will also lead to a build up of a grey gunge or sludge in the pump which can block it and, it stinks! To avoid this see below.

Common faults and symptoms of a washing machine drain pump fault include:

Screeching noise on drain: Something stuck in the pump, sand/grit in the magnetic types (this can also be reported as a screeching noise on spin as the washing machine drain pump runs whilst the washer is spinning)

Washing machine not draining: Pump blocked or faulty

Whilst most manufacturers will advise that you clean the drain pump filter after every wash we realise that this is impractical in the real world and so we would advise that you clear it every month when you do a maintenance wash. This helps to keep the washing machine drain pump clear of any detritus and will most likely extend the life of the drain pump.

For maintenance wash instructions see the links below, all of which wil open in a new window or tab so you don't lose the page as well as the link to Affresh which will massively help keep bacteria at bay in the pump chamber if it doesn't get rid of it totally.

Testing A Washing Machine Drain Pump

Can't Find The
Drain Pump You Need

Like many parts pumps often all look alike and they can change over time as well so, the original one fitted may not look the same as the replacement making visual identification difficult if not impossible.

We try to make it as simple as possible for you to buy a washing machine drain pump or any other spare part but if you are even a little unsure just ask, we will help you find the right drain pump for your machine as well as any cheap alternatives.

All you need to do is use our contact page, email or live chat as a first resort as this allows us time to look up spare parts for you and find any low cost compatible washing machine spares as well, so you get the best options possible.

Washing Machine Technical Support

If you need help fitting a part or diagnosing a problem with your
washing machine then the washing machine forum is the place to go, we are sorry but in most cases be unable to offer technical support by any other method other than general pointers.

Help From Experts

Talk to engineers that repair applainces and get support from there with diagnosing faults and repair advice.

To use this function simply login or regiter on the forum, select the forum for the appliance you need help with (for example, washing machine forum for a washing machine question), post your question and, if someone can help you they will do so.

More Repair Information To Help You

We have a huge number of help articles that cover the most common issues and problems with most appliances that you can use to help diagnose the cause of many problems yourself

Low Cost Spares

Low cost compatible spare parts are not generic spare parts, they are quite different and fall into several different categories. This means that with some, care must be taken to ensure you get the most appropriate replacement part to suit you.

The most common that we use here is the exactly same part as the manufacturer used only from a different source.Most commonly this is as the brand that has it's name on the front of the appliance you own will almost certainly not have made all the components themselves so, with a bit of clever sourcing, you can often get exactly the same part but cheaper from elsewhere, even from another manufacturer just using a different part number.

Save Money On Spare Parts

The savings to be made in some cases are very substantial, in others it may less and with some not be worth the bother and normally if this is the case we don't even list the compatible.

Another reason for a compatible part being available is more tricky, a part that has been produced specifically as a replica as it is a common or popular part. The simple truth is, some of these are good and some bad with some of the bad ones being extremely cheap indeed but, not very good almost in equal measure.

We do try to weed out these parts, the ones that really aren't worth buying if you ask us and not even list them but for a few we have for some basic reasons.

The primary one is that people get the idea when they see parts that cheap on certain auction sites and suchlike that these are a bargain and, they are, just not a good one as the part is liable to fail again, often quickly. Sellers on many sites don't care about this, we do so we will tell you not to buy these parts, we will sell them but we are happy to tell you it's a bad idea and why.

If there's no warning about the quality then it means that we have not had any issues with this particular replacement, even if it's not from exactly the same source.

Obsolete Spare Parts

Another common reason for using compatible parts is that the original is no longer available and an alternative may be the only option available or, a universal spare part.

We are confident on the parts we sell like this as we have a simple yardstick to judge them by that many do not or cannot, we're field service engineers, if we wouldn't fit it then we don't expect our customers to fit them either if the replacement part is inferior.

Delivery

Orders placed outwith our normal business hours will not be shipped until the next working day and subject to stock availability.

The estimated normal time that an item will take to reach you (excluding weekends and public holidays) is indicated on every listing at the top of the listing in orange with the truck next to it, an explanation of these is as follows:

1 to 4 Days: Normally a UK stock item and usually dispatched the same or next working day

1 to ** Days: Usually a UK stocked item but may have a longer lead time, for clarification of the time please contact us before ordering and we will advise further if required.

* to ** Days: Variable lead times that are based on normal order supply times, often parts that do not have a “1 to“ at the start will ordinarily be factory order items and we would ask that you please allow the time indicated for your order to arrive with you. Please note that these are specially ordered upon request that are not normally stocked items and therefore cannot be ordinarily returned, this does not affect your statutory rights.

Please note that your chosen delivery method may affect the delivery time and that these estimates apply to UK mainland orders only.

If you need clarification or a more accurate lead time please contact us for assistance on that and we will do our utmost to provide that.

Our standard delivery charges are quoted online when you place an order on the checkout page and are detemined by weight, size and method so can alter based on those parameters.

Our estimated delivery times do not apply to international or offshore orders, only to UK mainland addresses and that delivery times to more rural areas may vary depending on the service used.

Delivery times can vary at times of very high volumes, such as Christmas period and also due to bad weather etc and at such times deliveries, regardless of service used, may not happen as normal.

Order Transit Times

If the item you have ordered is in stock and the order is placed before 3.00pm Monday to Friday then we will endeavour to dispatch the order on the same day. Subsequent delivery times are usually between 1-3 working days dependant on the service you have chosen, the time your order is placed and stock availability.

If an item is required for a guaranteed next day delivery please contact us in advance to check that this is possible

Please note that the times given can be subject to availability however more than 98% of all orders are delivered on or faster than the estimated times.

Economy courier service

Orders placed before 3pm on working days will normally dispatch within 24 hours depending on stock availability.

Most order are expected to reach UK postcodes in 1-3 working days from dispatch using this service.

Premium courier service

Your order will be delivered the next working day after dispatch and please note that on large items this may be the only option available.

Orders placed between 3pm on Thursday and 3pm on Friday will normally be delivered by Tuesday.

Orders placed between 3pm on Friday and 3pm on Tuesday will normally be delivered by Wednesday.

Standard Royal Mail service

Orders placed before 3pm on working days will normally dispatch within 24 hours depending on stock availability.

Most order are expected to reach UK postcodes in 1-15 working days from dispatch.

* Royal Mail postal service - This is not a guaranteed next day service, Royal Mail aim to deliver 85% of 1st Class mail items the next working day after posting but this can take longer. Economy services are slower than this and can take several working days to arrive.

Whilst we have tried our best to cover most common questions here, there are some product and location specific exceptions which may also result in additional charges. If this is the case then a member of our sales team will contact you to discuss the various options before the item is dispatched.

Please do not arrange to have a tradesman on site until after your goods have arrived and you have checked them (We will not pay your tradesman's costs in the event that the item is damaged in transit or not suitable for any reason).

The products you order will be delivered by one of our contracted couriers: Royal Mail, Hermes or DPD/Interlink Express. When the item is dispatched you will receive an email with additional delivery information where available.

Returns

Returns can be sent back to us and we want to make this as easy as possible for you but please follow the instructions here to ensure your requirements are dealt with quickly and efficiently.

Please disclose the reason for returning the item along with details of your order number.

It is important that you do not damage or deface the original packaging of any of the products being returned as this may affect our ability to provide any refund.

Please do not return items without first contacting us and receiving instruction on the returns address as this can vary depending on the item(s) being returned. Failure to do so may result in delay or loss which you may be responsible for.

Paypal Returns Free

If you paid by Paypal and you have enabled Paypal's "Return Shipping on Us" service then you will be able to cliam any return shipping costs from Paypal, including for many international orders. For more information on this servivce please refer to the Paypal website.

Damages

To deal with damages quickly please send us a brief description of the damage and include a photograph where possible as this will speed the process up considerably.

Return of Faulty Goods

You should open all boxes carefully and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 24 hours of the delivery. If we are not notified of damage within 24 hours we are unable to claim from either the manufacturer or the carrier and you may be liable.

If a product is faulty you can return it to UK Whitegoods for an exchange or refund.

Returned items are inspected and tested, please note that should we determine that the product is not faulty you may not receive a refund for that item and you may be charged any delivery and collection costs we incur.

Return of Non-Faulty Goods

At UK Whitegoods we are determined to go to every length to ensure that you are a happy customer. If however the event arises that you wish to cancel your order, then you may do so in accordance with the provisions below.

You can cancel your contract before delivery, and up to 14 days after delivery. To do this, please email us or raise a support ticket, you cannot do this on the phone or live chat.

It will speed up the returns process if you can also provide a brief explanation of your reason for cancellation and order number. We will refund your money, excluding postage charges, within 14 days of receiving the item(s) back.

Any returns must be received by us within fourteen days of instruction or authorisation to return the item(s).

If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.

It is recommended that - for your own protection - you should send the products back to UK Whitegoods per our instructions using recorded delivery so you have proof of delivery. Additionally, it is the customer's responsibility to take reasonable care of the goods during the cancellation period and we would therefore recommended the product(s) are returned with the original packaging in good condition to avoid the products being damaged on the return journey.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value or the return may not be authorised.

If you wish to make a return please note that we cannot accept returns if:

The products have been used, personalised or customised in any way.

The products have been fitted for fault finding purposes, we will deem it to have been used.