This infographic illustrates how call recording is a necessary part of the telephone triage being adopted by GP surgeries in a bid to offer more flexible appointments to their patients.Telephone triage has been heralded as one way GP surgeries can cope with appointments on a more...

This infographic illustrates why NHS England had ordered GP surgeries to stop using 084 numbers and how queuing functionality provided by these numbers can be achieved using modern telephone systems.For more detail on why you should switch from using 084 numbers and what...

With announcements popping up across the UK on the latest areas to benefit from superfast broadband, it can be hard to feel their joy if you are still suffering from slower broadband speeds.Most recently, it has been announced that 44,000 homes and businesses in Devon and Somerset...

Some GP surgeries have been offered the chance to become involved in a pilot to open their doors from 8am to 8pm, seven days a week. How can the telecommunication industry help them in this Government-let quest to accommodate a 24/7 society?Prime Minster David Cameron announced £50...

IT consumption is beginning to change with more businesses beginning to invest in cloud services.It’s not a landslide transition. A report from analysis experts Canalys* estimates investment in cloud services will more than double from 3% of UK IT spending in 2012 to 7% by 2016, but...

With businesses expected to move away from on-premises IT consumption and towards more managed, hosted and cloud services, data centres will need to be prepared for a rise in business customers.A Canalys report* estimated that 71% of UK businesses were using an on-premises IT...

When the term ‘data centre’ is mentioned, people often imagine glassy skyscrapers in London and Manchester but the reality is that there are local alternatives including our purpose-built data centre in Exeter which was designed to serve the business needs of customers in the South...

With client care at the forefront, law firms are always looking for ways to improve their customer service.Customer care comes in many forms, but for lawyers it often boils down to whether or not a client has been able to reach them when they need to.But this is not always easy...

If you have managed to keep up with the Government’s goalpost shifting in recent times, the latest news is that 98% of the UK will (apparently) have 4G coverage by 2018. Whilst that all sounds very well and good, I wouldn’t go planning on moving your business to the village where you...

GP surgeries are continually changing in order to keep step with new Government initiatives, NHS demands and ever-changing patient and staff needs. So, you may be in the process of or planning to:Extend your hours
Embrace new communications technology
Expand or refurbish your...