TripAdvisor Traveler Rating:

“Great hotel but house keeping was less than satisfactory.”

Jan 09, 2013Celia F, Ankeny

Read management response to this review.

Management response from HospitalityMgr, Manager

Celia,Thank you for taking the time to review our property and we were so glad to see you again. I apologize that you found our housekeeping service less than satisfactory this stay. I'm looking into the situation and will be talking with both the housekeeping and front desk staff as this behavior is unacceptable. We will be monitoring those involved to make sure they know and follow our standards. Thank you for bringing this to my attention and please know we will be addressing the issue. Your comments will help all our staff improve their service skills. Thank you and we hope to see you again!
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