Duty Manager - Luton Airport

Hertz started as a 12 car operation in Chicago in 1918, and has since grown into one of the world's leading car rental companies with over 9000 corporate and franchise locations throughout approximately 140 countries. The secret of our success is no secret, really - it lies in providing rewarding career paths, fostering personal achievement and celebrating our collective success. Being a world leader takes talent, a clear vision of the road ahead, a driving passion for excellence, but most of all, great people.

Across the UK we employ 1,400 people with over 30 different nationalities and we're currently looking for a Duty Manager to be based at our Luton Airport location.

What is this role all about?

As a Duty Manager you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and labour resources with demand. The Branch Supervisor will analyse and constantly improve financial performance through capturing all growth opportunities and maintaining low cost levels.

Ensure the delivery of first class service to all our customers with emphasis on revenue maximisation. Promote the sale of ancillary products, optimise Key Performance Indicators (KPIs) and optimise the usage of the assets of the branch.

Fleet Planning and Staffing

Maximise Customer Service experience NPS

Revenue Management

Health & Safety

Financial/Quality Audits

People Management including recruiting and training

Management

Recruitment/Staff changes/Leavers

Training

Cost Controls

What do we need from you?

Previous people management & sales experience

Operational Supervisory/Management Experience

Target Driven

Effective People Management Skills

Customer Driven

Sales Driven

Planning & Organisation Skills

Commercial Awareness

Negotiation & Influencing Skills

Demonstrates flexibility and able to work within demanding business environment

Knowledge/Skills

Financial Analysis

Full driving License

People Management

Crisis management

Decision Making

Leadership

Relationship management

Ensure Vision, Mission and Values underpin all activities

Operational Excellence

Business Acumen

In return for your hard work and dedication, you will be rewarded with excellent career opportunities, training & development, a competitive Incentive package, staff discount programme and many more.

If you believe you have the skills and experience required to succeed within this challenging role in an established organisation please APPLY NOW

Required skills

branch manager

assistant manager

duty manager

retail manager

store manager

Reference: 34400348

Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Replace a job alert

Get Job Alerts straight to your inbox

"Office Assistant jobs in London"

Email

By clicking Submit you agree to the Terms and conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy policy and you will receive emails and communications about jobs and career related topics.