Managing and mitigating the effects of negative stories is complex business, requiring quick reactions and cool heads. At Launch, we have both - and understand how media and social channels work, and how stories can spread.

We're equally comfortable working with global organisations, as we are with start-ups. From corporate governance to customer issues - and everything in between, we really do add value in this reputation-critical area.

We also understand that reputation management is a careful balancing act. Sometimes we'll act as an organisation's shield - sometimes its sword - but always with a firm eye on what is the right thing to do for the organisation, its stakeholders and its future.

At the heart of our issues and crisis work are a set of market leading reporting and management tools, that cover traditional and digital channels, and allow our teams and clients to access what they need, wherever they are in the world.

real ideas

FROM GOVERNANCE TO CUSTOMER ISSUES - AND EVERYTHING IN BETWEEN - WE REALLY ADD VALUE BY PROTECTING REPUTATIONS

Our team handles reactive press inquiries for companies like eBay, glh hotels and Indigo - often all at the same time.