We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Wonderful

Our experience at this hotel has been phenomenal. We arrived anticipating our reservation that we set up with CheapTickets, but the hotel could not find the reservation. Turns out CheapTickets actually reserved us a room at some other random hotel, unbeknownst to them. Not happy with CheapTickets and I demanded a refund.
Other than that, the manager was very helpful, understanding and calm and got us into a room very quickly for a better price than when we booked with CheapTickets. We also get free breakfast. I received an aromatherapy massage the first night and it was very nice, prices are great and level of professionalism was spectacular. I wish I could have explained more how much I appreciated the massage to the masseuse, but she did not speak enough English and my Bahasa indonesia is non-existant. The staff is consistently helpful and cheery. Customer service is absolutely perfect.
Our room is just big enough for two of us and I like it that way. It is very clean and it has a nice view of the city. I slept perfectly through the night (probably with help of the massage I had earlier) and woke up without feeling groggy. I haven't slept like that for our entire trip (almost two months now!)
We had just come from a 4 star hotel in Kuala Lumpur, and it was not nearly as nice as faveHotel Pasar Baru. I only wish we were...Our experience at this hotel has been phenomenal. We arrived anticipating our reservation that we set up with CheapTickets, but the hotel could not find the reservation. Turns out CheapTickets actually reserved us a room at some other random hotel, unbeknownst to them. Not happy with CheapTickets and I demanded a refund.

Other than that, the manager was very helpful, understanding and calm and got us into a room very quickly for a better price than when we booked with CheapTickets. We also get free breakfast. I received an aromatherapy massage the first night and it was very nice, prices are great and level of professionalism was spectacular. I wish I could have explained more how much I appreciated the massage to the masseuse, but she did not speak enough English and my Bahasa indonesia is non-existant. The staff is consistently helpful and cheery. Customer service is absolutely perfect.

Our room is just big enough for two of us and I like it that way. It is very clean and it has a nice view of the city. I slept perfectly through the night (probably with help of the massage I had earlier) and woke up without feeling groggy. I haven't slept like that for our entire trip (almost two months now!)

We had just come from a 4 star hotel in Kuala Lumpur, and it was not nearly as nice as faveHotel Pasar Baru. I only wish we were staying longer!!

Thanks for your great service! I will definitely recommend this chain of hotels to the many travelers I meet!More

Show less

Stayed: November 2012, traveled as a couple

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

Ask willa055 about favehotel Pasar Baru

2 Thank willa055

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Nice new hotel.At the arrival a small problem - we needed 2 single beds.But there was sold out.You cant book 2 single beds in advance.I think thats a problem.Breakfast is very Indonesion.Not so much for europeans.But stuff was very friendly.Speacialy the Hotel manager.A lot of explaining.He did a very good job.Very nice !!

Stayed: October 2012, traveled with family

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

Ask rob13133 about favehotel Pasar Baru

Thank rob13133

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Stay here for 4 night for short business trip to Jakarta International Expo. Due to last minute booking and new hotel, I tried this hotel chain for the 1st time.

Arrival : Not a good start. We arrived a bit early 11AM and have requested an early check in. Although the room was available, this 2 new staff keep insists that the check in time was at 2PM until someone come from the back to solved the problems. Room was ready 20-30minutes after that.

Room (#538): Standard room with window, queen sized bed and the room view was Pasar Baru Area. The room was okay with 32 inch LCD, good pressure of shower but no wardrobe. They just provide bath gel, tissue, tooth brush and 2 mineral water everyday. The room was just average in term of cleanliness and if heavy rain, the water leaked from the window into the room.

Breakfast : Quite boring and almost the same everyday. Fried rice was the main. The quality was not good.

Price : It was cheap (USD40) but I expecting more from this new and well known Indonesian group, Aston.

Massage : Please do not try if you prefer real Indonesian massage.

Easy to get taxi, but make sure you get the hotel card as most taxi still doesn't realize this new hotel.The location was not so good. Very run down area with many vacant old shop.

Found this hotel in the last minute, this hotel is recently operated. Good value for money. Paid USD 38 for room with breakfast, staffs were courteous and efficient. Room is very clean and tidy. Walking distance to Pasar Baru and Pecenongan and 20 minutes by taxi to Jakarta Old Town (on Sunday). Not so many choices for breakfast but foods served were good. Overall, it was a good stay and I will go back.

PS: You'll have better rate by booking from its website. Plus additional 10% discount, by just entering the promotion code listed on the website.

Room Tip: The standard room doesn't have any window.

Stayed: October 2012, traveled solo

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

Ask jkjk81 about favehotel Pasar Baru

1 Thank jkjk81

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

gogobasil

33446

Reviewed December 25, 2017

Google Translation

Stayed: November 2017, traveled solo

Value

Rooms

Service

Ask gogobasil about favehotel Pasar Baru

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

lisachrisanty

Surabaya, Indonesia

231

Reviewed November 25, 2017 via mobile

Google Translation

Stayed: October 2017, traveled on business

>

>

>

>

Ask lisachrisanty about favehotel Pasar Baru

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Rumi T, General Manager at favehotel Pasar Baru, responded to this reviewResponded November 28, 2017

Google Translation

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.