You must understand that I am a a "mature adult" better known as senior citizen and become frustrated when things don't work correctly. At first, no clue what to do. thought I would need a whole bottom rack which was quite pricey, then I googled GE dishwater parts. Right there in the first listing was Appliance Pro. Thank goodness. I watched the video, got the model number , ordered the parts and in three days I now have a botton dish rack that rolls out correctly. This will put me on the track of Pro Appliances with other rather simple fixes.The videos are a great tool.

Could not find the part locally and had to order from their warehouse. At least a 2 day wait. Part cost was $16.60 plus tax. Decided to research online and was eventually directed to AppliancePartsPros.com. Found the part for 50 cents plus FED X shipping of $6.95. Viewed a video that was offered to assist in the repair. Was most helpful and was able to clip the new part in place in a matter of seconds. Was able to get a refund on my other order and discovered that the part that was ordered was not for my machine but for a Westinghouse. Looked identical to the GE part. Have found a gold mine for ordering future parts. Thanks.

A very easy repair! I ordered the part from Appliance Part Pros and watched the video they provided. The parts came in the day after I ordered them and I changed out the roller studs in less than 10 minutes. The wheels now roll smoothly and don't fall off!

When diagnosing the problem, I discovered that the ice door was not properly sealing and that the solenoid had appeared to rust/corrode forcing the door open.
I replaced most of the ice dispenser internals (solenoid, crank, door, and spring) following the video.
The door will now open when dispensing ice (which it does!), and will oddly stay open for a few seconds once I am finished, but does seal properly and the chute/container no longer frosts over.