Easy Rewards

AmericInn 4 Business

AmericInn Hotel & Suites Bloomington West

Value

Rooms

Cleanliness

Service

Excellent

68

Very Good

80

Average

35

Poor

17

Terrible

18

5 Most Recent Reviews

Better Experience than last time

This was a comp night for a really bad night we had last year. This year was much better. The room was clean, the TV worked, the bathroom was clean, and the bed was comfortable enough. The staff was very friendly and accommodating as well. There was big storm that blew thro...

This was a comp night for a really bad night we had last year. This year was much better. The room was clean, the TV worked, the bathroom was clean, and the bed was comfortable enough. The staff was very friendly and accommodating as well. There was big storm that blew through and knocked out the lights and their backup system took over the lighting and outlets quite nicely. I will say that the front door needs to have a manual bypass and it would have been great if the air could have been on the bypass system because it was still very hot and sticky outside even after the storm.

AmericInn: awful!

Awful! AmericInn was assigned by Delta for travelers bumped on an oversold flight, and it was the worst motel I've stayed in - ever! The shuttle picked us up at the airport at nearly 9pm, and drove like a bat out of hell. The driver veered into the Mall of America to pickup ...

Awful! AmericInn was assigned by Delta for travelers bumped on an oversold flight, and it was the worst motel I've stayed in - ever! The shuttle picked us up at the airport at nearly 9pm, and drove like a bat out of hell. The driver veered into the Mall of America to pickup other guests for transport to the hotel, which was a long way from the airport. The tired building and sketchy location (reminded me of a truck stop... next to a Denny's) was the first indication that this was going to be an awful stay, and it went downhill from there. At check-in, the surly lady and all-paper process had me signing a notebook sheet which showed my room number to subsequent guests. I was handed two ripped-in-half sheets of paper describing the 'amenities' and Wi-Fi directions. The elevator was broken while we were there (see other reviews dating back a number of years.... this seems to be an ongoing problem), and there was garbage in the hallways. Our room smelled musty and the carpets were filthy - and the toilet had brown water, which wouldn't flush. When we called the desk to report the toilet problem, she actually asked "it doesn't even flush a little bit?" Back to the front desk for a re-assignment, and they put us next door. The carpet was stained with ink and the upholstered chairs were absolutely disgusting with stains and marks all over. The bathroom door didn't close, and the décor looked to be decades old. We slept in our clothes and touched as little as possible during our 8-hour stay. Noisy guests and a lame breakfast bar in the morning rounded-out the miserable experience. Re-grouping with the other bumped Delta guests, we all agreed this was an absolute dive. I will be complaining to Delta about this assignment, to do what I can to spare someone else the indignity of staying in this place. AmericInn was awful, you will regret it if you book a room here.

I just received the recent survey you completed online about my property. Obviously, from your responses we dropped the ball somewhere along the line. I apologize that your stay was not up to your standards. If you would like to discus this further, please do not hesitate in calling me directly. I can be reached at 952-835-6643

Jul 15, 2015

Overall a great experience

We enjoyed our one night stay here. We got great a great price online. The staff was helpful and friendly, the hotel was clean, and the breakfast was great. The only negative was that the room smelled slightly smoky.

We enjoyed our one night stay here. We got great a great price online. The staff was helpful and friendly, the hotel was clean, and the breakfast was great. The only negative was that the room smelled slightly smoky.

Thank you for your kind review of our property. I am glad you enjoyed your stay here. We look forward to your return

Jul 12, 2015

Is this Inn safety conscience?

The room, and hotel in general, was neat and clean, even though there was remodeling in progress. Breakfast is a part of the deal, too. Cereal, waffles, boiled eggs, fresh fruit, yogurt, toast... - nice assortment. The service was above average. I loved the indoor pool and...

The room, and hotel in general, was neat and clean, even though there was remodeling in progress. Breakfast is a part of the deal, too. Cereal, waffles, boiled eggs, fresh fruit, yogurt, toast... - nice assortment. The service was above average. I loved the indoor pool and whirlpool. Plenty of fresh towels . And, the pool stays open till 11pm (with a special couples hour from 10 - 11pm :-). My biggest concern was -- there was NO battery in the smoke detector. Oh yeah shoppers, not far from Mall of America. Yea!

I just received the recent survey you completed online about my property. Obviously, from your responses we dropped the ball somewhere along the line. I apologize that your stay was not up to your standards. If you would like to discus this further, please do not hesitate in calling me directly. I can be reached at 952-835-6643

Jul 8, 2015

Thank goodness it was only one night

Not sure how this place got so many good reviews. And this is more like a 1.5 to 2 star, not 2.5 star hotel. Anyhoo, first room we were given had damage to the lights, a/c, chair and ceiling but the beds were all fixed up nice and neat so not sure why the cleaning svc didnt ...

Not sure how this place got so many good reviews. And this is more like a 1.5 to 2 star, not 2.5 star hotel. Anyhoo, first room we were given had damage to the lights, a/c, chair and ceiling but the beds were all fixed up nice and neat so not sure why the cleaning svc didnt report the damage. Got a room change and although it was better, the chair still had very noticeable stains and the carpet looks worn out snd the paint needs some updating. If we hadn't checked in at 3am and if it were longer than a one night stay, we would've stayed elsewhere.

I just received the recent survey you completed online about my property. Obviously, from your responses we dropped the ball somewhere along the line. I apologize that your stay was not up to your standards. If you would like to discus this further, please do not hesitate in calling me directly. I can be reached at 952-835-6643

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