That’s a really easy case to solve and it shouldn’t have taken this long to get it solved, sharing your Order form and OTO Urls will help a lot, as all solutions I pruposed so far are only guesses from similar previous cases I had dealt with, In case you don’t want to share your Funnel Urls publicly can email us the links at [email protected] and refer to this thread and we will get it sorted out fast.

PS. We also have free tech agents that can help one on one in advanced issues as needed.