Frequently Asked Questions

Help with my items

Scrunch Buns® is a registered trademark of DOLL Swimwear. It is an innovative swimwear design that ruches the bikini bottom to create a contour to flatter your natural shape. We carry one of the largest selection of Scrunch Bun® bikinis.

Swimwear Lining adds an extra layer of protection and thickness inside the bikini to allow for the pool or beach environment. The bottoms are half lined by design. The rear of the bottoms is generally not lined to accommodate a more flattering scrunch bun design. Don't be fooled by cheaper imitation bikinis that skimp out on the quality and lining. All of our bikinis are lined unless otherwise noted.

A Padding Pocket is available on some bikini tops. This is a form of swimwear lining that also doubles as a pocket to add extra padding for support and lift. All bikini tops will come equipped with Padding Pockets unless otherwise noted. Swimwear Padding is an option we offer to have your top come with a set of custom pads for extra lift, support, and thickness. Insert these into the Padding Pockets built in to your bikini top. Swimwear Padding is removable and custom fitted for your bikini.

Yes, they are! The pads are removable and can be placed into any of our bikinis that have a Padding Pocket to place the pads in. Most of our tops come with swimwear lining and pockets for pads unless otherwise noted.

Take a look at the item's page for size measurements.These measurements are general guidelines for fitting. Fit will vary depending on personal preference such as how tight/loose, exposure/coverage, etc. Email us for more info on sizing for your size and body type.

Please review our exchange policy here. All exchanges can be processed for the same style/color items in a different size only. All exchanges on different style/color items will be considered a return. Email us at for more information.

Orders placed online can only be shipped. Since all orders are shipped from our warehouse, we do not allow pickups in any store. Also we do not allow any walk-ins for pickups/returns/exchanges at our warehouse location due to a policy imposed by the property management.

Some banks will put a hold for the amount even if the transaction was voided and uncollected by us (this is usually the case for debit cards). The hold is in the form of a pending charge and not a settled transaction. The issuing card companies usually resolves itself within 3 business days but sometimes up to 30 business days. This is a transaction policy that is imposed by your bank even if the transaction was denied and uncollected by us. For more info about payment Authorizations and Pending Charges here is a great Wikipedia article: http://en.wikipedia.org/wiki/ Authorization_hold

Returns and Exchange Help

Please review our exchange policy here. All exchanges can be processed for the same style/color items in a different size only. All exchanges on different style/color items will be considered a return. Email us at for more information.

Once we receive your package, the exchange/return process will take 1-5 business days. Upon issuing your refund, you should see the amount reflected back onto your account in 5-10 business days depending on your bank and credit card company.

Shipping

In the U.S., It takes anywhere between 1 - 7 days after you place your order depending on the chosen method and your location. For outside the U.S. it can take between 5 - 21 days with the average being 7 days. The delivery time is both the processing time and the shipping transit time. We normally ship and process orders within 1 business days. Orders placed on a Friday evening, or over the weekend, will be processed by the following Wednesday. Please note that the chosen shipping method does not account for order processing time. For example, orders placed with next day shipping may not be received the day after you placed your order.