Shipping to Canada

DELIVERY TIME ESTIMATES

Shipping Time + Processing Time + Weekends & Holidays = Delivery Time

Please calculate the processing time and your shipping time seclection correctly to ensure you get your package when needed.Processing times for your order to leave our facility is 1 - 3 business days, not including weekends and Canadian holidays.

1. Tracked Packet and Expedited Parcel Shipping Option: $13 CAD

Receive your package 2-5 business days! (*)

This is our default shipping option for you. For every order you place, you only pay $13 CAD. Your package will be shipped Tracked Packet or Expedited Parcel via Canada Post.

Benefits:

Track your shipment online

Coverage for loss or damage up to $100 included

When we ship your order, you will receive an email from Canada Post with your tracking number.

* Delivery standards are within business days for items sent between most major urban centres and are dependent upon origin and destination. Due to the volume of orders we receive, our order processing time is 1 - 3 business days before we ship out your order.

**Orders over 1 kg will be charged the actual shipping cost.

2. XpressPost Shipping Option: $22 CAD

Receive your package 1-3 days! (*)

This is our second shipping option for you. For every order you place, you will pay $22 CAD. Your package will be shipped Xpress Parcel via Canada Post.

Benefits:

Track your shipment online

Coverage for loss or damage up to $100 included

When we ship your order, you will receive an email from Canada Post with your tracking number.

* Delivery standards are within business days for items sent between most major urban centres and are dependent upon origin and destination. Due to the volume of orders we receive, our order processing time is 1 - 3 business days before we ship out your order.

If you don't find a delivery notice, but if on the Canada Post tracking page they say it attempted a delivery, please phone Canada Post.

Phone 1-866-607-6301 and talk to a Canada Post customer representative, give him/her your tracking number, then ask for the address, phone number and hours of operation of the local Postal Unit your package is being held at. You can schedule a redelivery or go and pick it up in person. For pick up, your photo ID is required.

Please note: Our customer Service center has no more information or ability than what you can see and do on the Canada Post.com tracking website.

If you forget to check the tracking status and if Canada Post keeps it for 15 days (expedited) and 5 days (Xpress), your package will be returned to us. It will cost you!

The Canada Post service will hold your package for up to 15 days (expedited) and 5 days (Xpress), after that they will return the package to us and we will then contact you to decide if you want to cancel your order or have it resent. The following charges then apply.

Option 1: Re-sending $30 resending fee will apply. We do not make any money on this service, as Canada Post charges us $18.00 to send your package back to us and it costs $12.00 to resend it to you. (We consume labour and packaging material costs at our expense.)

Option 2: Cancelling your order $20 cancellation fee will apply to those wishing to cancel for whatever reason. This fee only covers the return shipping cost of $18.00 and the credit card transaction fees, we do not make any money on. (We consume labour and packaging material costs at our expense.)