8×8

8×8 is the world’s first Communications Cloud that easily and seamlessly connects employees, customers and applications to improve business performance for enterprises large and small, global and local.

Profile:

8×8 is the world’s first Communications Cloud that easily and seamlessly connects employees, customers and applications to improve business performance for enterprises large and small, global and local.

8×8 combines unified communications, team collaboration interoperability, contact centre, and analytics in a single, open and real time platform to help companies improve productivity and overall customer experience. This means you can deploy and operate multichannel contact centres quickly and effectively, without the time and expense of purchasing, installing and maintaining costly, specialised equipment.

We offer features such as skills-based routing, multi-media management, real-time monitoring and reporting, voice recording and logging, historical reporting, interactive voice response and integration with third-party CRM and ERP solutions and case management tools such as Salesforce, Netsuite and Zendesk.

Products and services include:

8×8 Virtual Office: Putting your phone system in the Cloud for businesses of all sizes

8×8 ContactNow: Cloud based call centre/contact centre for small to medium sized business.

We believe we have a unique and innovative place in the UK and global markets, having been named as a Leader for six consecutive years in Gartner’s high-profile Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide.

This white paper examines the challenges of competing based on customer experience and how enterprises can support and encourage interactions between customers and employees. It presents 8×8’s view of the enterprise engagement management landscape and evaluates the opportunities and challenges.

Many issues trouble today’s contact centre, from productivity to omnichannel efficiency. As such, businesses suffer when they can’t provide customers with the help they require. Migrating to a cloud-based solution can turn these challenges into opportunities, driving your business forward.