At the conclusion of his work day in the Record Clerks' Pool
while other clerks don their hats and leave, Sam searches for information
on Jill Layton in his cubicle. Her computer portrait (a front and side-view
image) appears on his screen as Kurtzmann, the last one to leave, passes
his desk and is assured that the Buttle check has been delivered. But the
word CLASSIFIED appears across Jill's computer image - an "IRQ/3" ("Third-Level
Suspects" for an Information Retrieval Query) blocks Sam's receipt of
information. It dawns on Sam that he can find information about Jill if he
now accepts his mother's promotion efforts to allow security clearance and
access into the Ministry of Information Retrieval. [Love inspires him to
show some personal ambition, for once in his life, and allows him to move
up within the system.] On the ride down the elevator (a transport cage lined
with glass panels), a one-legged woman (using a crutch) is the only one left
standing - an unforgettable image - as oblivious and uncaring businessmen
with faces buried in their newspapers have taken all the seats around the
perimeter. Daydreaming, Sam muses to himself about what he said to Kurtzmann,
as he draws flowing hair onto Jill's cropped hair on his computer printout.

Sam's third dream sequence commences - his small winged
shadow flies across the side of one of the giant monolithic pillars. As
the wind whistles through the columns that block his view, he searches
for his dream girl. [There are other obstacles in the real world that prevent
Sam from attaining his dream girl - one being his lack of access to information
about her.] Far below, he spots a procession of dark, hooded figures shuffling
along, and struggling to pull ropes attached to a floating cage behind them.
The figure, a likeness of Jill, is encased in the cage where she calls out
for Sam. When he swoops down, lands in front of them, and extends his wings
to save her, the decaying "Forces of Darkness" reveal their rotting,
baby-doll faces after pulling back their hoods. He swipes his shiny, flashing
sword at them to threaten them and get closer. His reverie is interrupted
by the arrival of the transport cage at Level 41, a platform at the end of
his apartment corridor. However, his preoccupation with his fantasies prevents
him from exiting the door in time. He walks home from the next platform,
along streets filled with other anonymous, similarly-dressed businessmen.

Upon entering his apartment, he discovers to his dismay that
Central Services officials Spoor and Dowser (with the proper "27B/6"
form) have returned for "emergency procedures" and removed many
of the wall panels, spewing ducts and other pipes and tubing (looking like
disembowled intestines) into his living space. Dowser reports that he has
located the spare part that Tuttle had previously installed in the ductwork.
Spoor accuses Sam of allowing Tuttle to commit sabotage: "You've had
that scab Tuttle here, haven't ya?...Central Services - they don't take kindly
to sabotage." To spite him, the two Central Services representatives
leave Sam's apartment in disrepair.

A fourth dream sequence, arriving with less of an
interlude since the last episode, begins. The sequence picks up where Sam's
third dream ended with another greater and more menacing obstacle. As it
stands before two neon-blue circles of light, a twelve-foot tall Samurai
warrior, a shiny creature with metallic armor and blades shooting off his
elaborate headpiece, towers above the cowering, hooded figures. [This is
the first of three separate sequences, all with the Samurai warrior - a
symbol of the autocratic government.] Sam charges forward and slices with
his sword through one of the four stanchioned ropes holding the cage that
imprisons his dream girl. Among a group of ragged, shackled prisoners that
are nearby and chained to labryinth's dungeon walls is Mrs. Buttle with
her children. She pleads: "What have you done with
his body?" When he cuts the second rope, the Samurai warrior lets out
a war yell, momentarily disappears, and then attacks from behind. The giant
metal creature clips off the tip of one of Sam's wings with its battle-axe.
Sam falls, loses his wings, and tumbles backwards.

As he wildly swings at the Samurai with his broken sword,
his dream ends. In reality, he is fighting with the wiring and ductwork wrapped
around him. Coming to his senses, he hears his doorbell ringing. A singing
telegram girl (Diana Martin), dressed in a red bell-boy outfit, a plumed red
hat, garters and net stockings, skips into his flat with a shrill and incomprehensible
song-and-dance message (with extended trills):

Mrs. Ida Lowry requests the pleasure of your compan-yyyy
at her apartment tonigh-tttt
from eight-thirt-yyyy
to midnight
to celebrate the completion of her recent cosmetic surger-yyyy.

Sam is invited to his mother's celebration party, already
an hour in progress. The "reply-paid" telegram requires an RSVP
(but as the telegram girl reminds Sam, "You don't have to sing it").

The camera follows Sam's progress up the circular staircase
of the rotunda in his mother's building. Outloud, he practices what he
will say to his mother's guest of honor, Mr. Helpmann, the Deputy Under
Minister of State for Public Information - he will ask for help to get
into Information Retrieval (to retrieve information on Jill Layton - in
his own fateful words:
"I'm dying to get at this woman"). When he enters the apartment
with his own key, he is attacked by security guards costumed as 18th century,
wigged gentlemen. His red-haired mother, looking more youthful after the facial
surgery with Dr. Jaffe, saves him, and then reminds her son: "You're
the first person ever to refuse a promotion." Self-congratulatory Dr.
Jaffe is ecstatic about the success and transformation of his patient:

Can you believe it? Just me and my little knife. Snip, snip,
slice, slice...But this is just the beginning...You've seen her with her
clothes off. Faces are a doddle compared to tits and ass. No hairlines.

A competing, exploitative plastic surgeon, dwarfish Dr. Chapman
(Jack Purvis) with a monocle, disagrees with Jaffe's technique: "That
technique...I've tried it. A nice effect, but highly unstable. In six months,
she'll look like Grandma Moses." An unstable and bandage-faced party
guest, Mrs. Terrain (one of Chapman's recent patients), now using a walker,
shuffles up (as Chapman quickly exits) and confirms Jaffe's accusation - her
face looks like she's been "mugged." [Her name isn't accidental.
Terrain means 'land' or 'landscape' - in her case, her facial deterioration
as the film progresses reflects the societal disfigurement.] Sam turns away
- reflected in a large wall mirror, he momentarily sees the group of shackled
prisoners from his recent dream with Mrs. Terrain in their midst. She describes
her disastrous surgery: "There was a little com-pli-ca-tion. Dr. Chapman
says it often happens with a delicate skin like mine. Nothing to worry about.
He's promised me these bandages will be off in a jiffy." After a short,
awkward encounter with both Mrs. Terrain's daughter Shirley, and Jack Lint
and his wife Alison/Barbara (Elisabeth Spender), Sam meets the wheelchair-bound
Mr. Helpmann.

After assisting the crippled Helpmann to use the bathroom,
Sam is given an opportunity to reconsider his promotion to Information Retrieval.
Helpmann indeed 'helps' Sam by tracing a secret passcode (EREIAMJH, an anagram.
Rearranged, the letters spell the name of Sam's late father, JEREMIAH) - to
Helpmann's floor on the elevator - in facial powder that has been spilled
on the marbled sink:

Your father and I were very close. Of course, Jeremiah was
senior to me, but we were close friends, especially after the bombing. (He
gestures that his legs were injured in the bombing.)... It's as though he's
there still speaking to me - 'ere I am, J.H.' The ghost in the machine.
I know he would have wanted me to help you. And I promised your mother that
I'd take you onto the team at Information Retrieval.

Sam is congratulated and welcomed into Information Retrieval
with a left-handed handclasp (in the mirror reflection). The blowing away
of the facial powder ushers in the fifth dream sequence - a very short
continuation of the combat scene with the giant samurai warrior (the second
of three encounters). After the two figures battle with sword and battle-axe,
the warrior abruptly disappears. Sam hears the dream girl calling out to him.

Photographed from a top view, Sam's tiny figure (with elongated
shadow) enters the empty, cavernous lobby of Information Retrieval, where
he speaks to the porter (Anthony Brown) at the reception desk. He is allowed
to enter the building without a security search or ID check, to report to
Mr. Warrenn on the 30th floor. After taking the elevator to the floor, he
steps up into the silent corridor. But he hears a strange commotion emanating
from the far end of the endless, office door-lined corridor. Then he sees
the cause - a bustling group of cloned men, titled Expediters, scurry with
choreographed movements, to follow their big-shot boss, Mr. Warrenn (Ian
Richardson). Like automatons, they seek attention and approval for various
orders, requisitions and invoices. [Warrenn is an appropriate name - he moves
around in a series of corridor mazes like a rabbit.] Lowry is led to his "very own office"
with his "very own door," labeled DZ-015, welcomed to the team,
and left there with a dumb-founded look on his face.

The office is a tiny cubicle with a truncated desk jutting
out of a side wall, and a small translucent window at ceiling height. A
few pneumatic tubes and ducts are also visible. On his desk are an "in"
basket and an "out" basket, a few heavy phone books, and a red-ribboned
silver gift box from Mr. Helpmann (the card wishes him "Merry Christmas
& Welcome"). When the desk is jerked and pulled into the adjoining
office from a neighboring deskmate, Sam seizes hold of the desk and struggles
to regain his precious desk-space. The slapstick, tug-of-war scene with the
desk and an unknown person on the other side of the wall is one of the film's
most memorable moments. He visits the next-door office (DV-048) where he
discovers another Expediter, named Harvey Lime (co-scriptwriter Charles McKeown),
also struggling to grab hold of his desk on the other side of the partition.
[Posters in Lime's office: TRUST IN HASTE, REGRET AT LEISURE, and DON'T SUSPECT
A FRIEND, REPORT HIM.] Lime is possessive of his chair, one of the only existing
pieces of office furniture.

After Lime refuses to lend his computer console to Sam, Sam
continues his obsessive search by asking to find "information on a woman
named Layton...I need an address or place of work." Lime leers at Sam,
and asks: "This is your dream girl, is it?," and then promises to
deliver the information to Sam when he's finished, with the dubious promise:
"I'm not going to elope with her." Back in his office while he
waits, Sam toys with the executive, decision-making gadget on his desk -
a tiny, upside-down guillotine (a plumb bob is cranked to the top, and dropped
to a sharp-edged blade at the bottom). When released, the plunger either
drops to one side (NO) or the other (YES) of the divider to provide an answer.

Another daydream begins - the cage of his dream girl
floats upward between giant monoliths, with its four restraining ropes
dangling beneath. She calls out to a wingless Sam, who runs along the ground
to grab one of the ropes. When he catches one of the ropes and is lifted
up, two giant brick-and-mortar arms emerge from the cobblestone road and
grab his ankles. As he struggles to release himself, the face of the creature
- Mr. Kurtzmann's face - pleads: "Sam, don't go, please."

The fantasy interlude ends abruptly when he hears Lime knocking
on their common office wall. Sam is given a computer print-out with Jill Layton's
profile:

Determined, Sam sits at the console and punches a few keys.
He learns that there is ANOTHER obstacle in his search - that any inquiries
about "Layton, truck driver" must be made to "Reference Officer
412/L, Room 5001." He takes the elevator even higher up to the 50th
floor, and emerges into a sparkling white corridor. Next to a door marked
5001, a red light is glowing, and on the floor is a fresh splotch of blood.
When the green light is activated, he enters and finds a smiling secretary-typist
Myrtle (Myrtle Devenish) wearing headphones and transcribing the grotesque
proceedings of a torture or execution:

What is that you are putting on my head?
AHHHH, Oh God...No, Don't ...
Uhh.Please... I...Stop!!
I Can't Stand....AIIEEEE
OOOOOOH...AAAAAHHH...PLEASE

Behind a door with frosted glass panels, Officer 412/L -
Jack Lint - has just completed his gruesome daily work as an interrogator.
Wearing a white (and blood-stained) technician's coat and with his back
to the camera, he holds a vibrating temple/scalp massager to the sides
of his head and utters shudders. Sam is delighted but also startled to
see his old friend. Jack's four year-old daughter Holly (Holly Gilliam,
the director's daughter), one of the triplets (the others are named Amy
and Chloe), is playing with a ball in the room. [Poster: WHO CAN YOU TRUST?]
Sam is eager to retrieve information about the woman, but Jack reminds
him, "This is Information Retrieval,
not Information Dispersal."

Jack is further worried that Jill Layton was involved as
a witness to the embarrassing Buttle incident. Subsequently, she is also
suspected of being a subversive aligned with free-lance terrorist Tuttle.
And Jack is also concerned that Sam believes that the government made a grievous
error ("I only know you got the wrong man"). Jack defends his own
horrific actions in following government orders to kill Buttle - the wrong
man:

Jack: Information Transit got to wrong man. I got the right
man. The 'wrong man' was delivered to me as the 'right man.' I accepted
him on good faith as the 'right man.' Was I wrong?
Sam: You killed Buttle?
Jack: Sam, there are very rigid parameters laid down to prevent such things
happening. It wasn't my fault that Buttle's heart condition didn't appear
on Tuttle's file...(as he plays with his daughter) We're going to have to
bring Mr. Tuttle in, aren't we? And interrogate him at the same voltage
as Mr. Buttle - and juggle the books in electrical banking.
Sam: What has Tuttle done?
Jack: We suspect him of, uh, free lance subversion. Then all I need to wrap
up the case is the Layton woman.
Sam: What has she done?
Jack: Oh, she witnessed the Tuttle, uhm, the Buttle arrest and essentially
is going around making wild allegations, obviously trying to exploit the
situation. She's working for someone and I don't think it's us.
Sam: (softly to himself) A terrorist?

After volunteering to "get" Jill and "deactivate
her," Sam is given Jill's file by a reluctant Lint. [Who is the real
enemy - is it his friend Jack, or dream girl Jill? P.S. Jack and Jill are
the two main characters in a well-known nursery song.] To further his mission,
Jack offers Sam a better-looking gray suit (ironically, the alternative suit
resembles the one he is wearing). The young girl intones to the astonished
Sam: "Put it on, Big Boy. I won't look at your willy."

In the corridor, Sam notices a strait-jacketed and chained
prisoner being led by two guards down the corridor behind him. The prisoner
breaks away and races to the end of the hallway, where he blindly careens
back and forth against the wall and elevator door like a pinball stuck in
a game machine. Immersed in the dossier record on Jill, Sam passes the floor
of his office, and then the elevator malfunctions. As he reaches the Lobby
Mezzanine above the ground floor, he happens to see Jill at the front desk
of Information Retrieval gesturing to the porter and complaining: "I've
been to the Department...Why don't you stamp it now?" Frantically, he
reverses the direction of the elevator twice, and ends up passing the ground
floor and reaching the basement. There, technicians place a "LIFT OUT
OF ORDER" sign on the elevator door.

When he can't locate another elevator to return to Jill in
the lobby, he spots a side elevator - but it has letters rather than familiar
numbers on its control panel. When a uniformed guard calls out, "That's
the Deputy Minister's lift" and threatens to file a report, Sam takes
flight. An alarm sounds, and he is pursued by a contingent of armed guards
- who accost Jill as a suspect on the floor above. Sam climbs the flight of
stairs to the lobby, calls out "STOP!" when he sees the guards closing
in on Jill, and then is thankful to realize that the guards have responded
to his lapel badge and snapped to dutiful attention. Quick-thinking, he orders:
"I'll take charge of her now...It's a classified matter," and leads
Jill safely out of the massive stone building.

Outside, the many papers in Jill's dossier slip out of the
file folder and begin littering the street. An old lady (Ann Way) with
a bulldog (with tape marking an X over his behind) calls "STOP!", not because
of his flight, but because he is breaking the No Litter law (Sign: KEEP YOUR
CITY TIDY). As Sam struggles to pick up blowing papers, Jill disappears around
the corner to take the wheel of her large truck. Sam jumps onto the truck's
running board as it passes. With much effort, he climbs into the passenger
seat in the cab, but she halts the truck directly in front of the Ministry
and orders him out. Uncomprehending and beginning to panic, he screams: "What?
Just drive!"

In his first actual rebellious act against the system, he
attempts to warn Jill that she is a suspected terrorist: "Trust me. You
are in terrible danger. You are an embarrassment. Please, please drive, trust
me, trust me." Thinking him to be insane ("bonkers...mad, raving"),
she calmly tells him to get out of her truck because she doesn't trust Sam
- he's viewed as an agent of the government. Finally, she drives off - as
sentry guards from the front of the building approach. At the beginning of
an extended truck sequence, he confesses his love for her in his dreams:

You won't believe this, I know it's going to sound incredible,
but I've been dreaming about you. No, not like that. I mean, I love you
- in my dreams - I love you. And, uh...Extraordinary, isn't it?