I’ve noticed there is no support access ticket linked to your user account on EldoS site. Support is provided to customers with the linked support access tickets. You will find your support access ticket together with all the details about how to use it in the registration e-mail that we’ve sent to you upon the purchase.

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The fact that the sample throws an exception doesn't mean that we need to take any immediate action - if some server is buggy or requires additional handling, then the client components might need specific tune-up for this particular server. Obviously such tune-up should not go to the sample's source code, and should be done on your side instead.

It is not possible to make components automatically connect to all and any servers, because some servers require different settings, some of which are contradictory to requirements of other servers. Browsers solve this problem by trying various combinations of settings, if the default ones don't work. Our code should not do this for simplicity of the samples.

One of the easy ways to investigate compatibility-related SSL/TLS connectivity issues is to use our SSL connection checker tool. You can find the link to the tool at the bottom of this how-to article.

By launching the tool for your endpoint (d1z0mfyqx7ypd2.cloudfront.net) we can see that the server has SSL 3.0 protocol version forcefully disabled. Therefore please try to limit the set of versions of your client component with TLS 1.0 + TLS 1.1 + TLS 1.2. This should help you overcome the connectivity issue.

Have been able to get everything working now (I think!) during evaluation, and have just bought the professional edition of secureblackbox from yourselves in order to replace bouncy castle and the built in .net sslstream code amongst other packages too I hope!

A side note - as you are using Hotmail address, it's possible that our licensing emails were blocked and didn't reach you. If this is the case, please post a request to HelpDesk and I'll copy the emails as a reply to your HelpDesk request.

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