Our client is a dynamic, leading and global tour operator and due to success and expansion now seeking a German, Mandarin, Spanish or French speakingHotel Operation Consultant to join our clients busy groups operation team.

This exciting role entails a wide range of tasks in which no day will be the same, this includes

Liaise with our clients global offices and analyse each request received, prioritizing the workload according to deadlines, arrival dates, etc.

Liaising (on the phone and by email / fax) with hotels across Europe by sending urgent rooming list, and amendments including dinner, banquet/conference room arrangements.

Negotiating cancellation charges with hotels when rooms are decreased after the agreed deadlines.

Dealing with clients and hotels complaints, investigating incidents such as miss arrangements, damages, and thefts in a professional and thorough manner

Occasionally negotiating possible compensation when hotels do not provide the standard of service required.

Visa letter handling, inputting of rates and deposit payments to the hotel.

Essential Skills & Experience

Experience within the travel industry or equivalent, preferably within Hotel Group Reservations and/or operation

Fluency in English (spoken and written) is essential

Fluency in German, Mandarin, French or Spanish

Superb interpersonal and communication skills coupled with professional telephone manner

Good sound knowledge of the MS Office Applications

Ability to work on their own or as part of a team

Benefits:

Use of luxury leisure facilities

Career progression

Travel perks

Flexible hours

Monday to Friday flexible office hours - no weekends!

Pension

The opportunity to work for a friendly and dynamic company in state of the art offices, in which you will be rewarded for your hard work

Give your career and boost and send us your CV today. Please note only suitable travel candidates with similar operational experience from a tour operator or hotel reservations background will be contacted for this post.

To apply click APPLY NOW, any questions give us a call on 0208 393 9925 and our dedicated team can assist in locating the right opportunity for you. www.platinumtravelrecruitment.co.uk