Living Direct Core Values:
A little something extra. There’s a Cajun word for it: Lagniappe (pronounced “lan-yap”). It’s the extra donut in a baker’s dozen, it’s a quick vacuum when you get your car washed, it’s the little bit of nice that wasn’t part of the deal, but shows that we want to be friends with the customer. We strive to bring Lagniappe into everything we do. Living Direct has adopted ‘lagniappe’ as our company motto, our catch phrase, our gut check to see if the new products and services we are offering are up to the standards we set for always wanting to give a little extra, make the deal a little sweeter, have a better experience.

We’ve taken the Lagniappe into an acronym, and painted it all over the office:

Leadership

Act as one

Give back

Nimbleness

Innovative

Achievement

Passion

Perseverance

Ethical

Did you order something from us? Did you feel the Lagniappe? We’d love to hear from you. On the other hand, did we maybe not meet expectations? We’d like to make it right, and we’d love to hear from you. Every customer has different needs and expectations. Some are shared: be treated with respect, receive quality service, buy trustworthy products. Other needs are unique, which is why we carry a wide range of products. Throughout it all, we want to give some Lagniappe: we want to go above and beyond on service, we want to give a little more, we want to amaze you.

Please let us know how we’re doing. If you’ve got a great story, we’d love to share it out to our network. There may be something in it for you as well!

California Prop 65

FAQ

General Summary of Proposition 65
The “California Safe Drinking Water and Toxic Enforcement Act of 1986” (more commonly referred to as ‘Proposition 65’)
was enacted to ensure that customers be properly warned when a product contains a substance known to cause cancer or
reproductive harm. The law requires the State of California to publish and maintain (annually) a list of substances
to be available to the general public. Additionally, the law requires that businesses properly notify residents of
the State of California about the presence of these substances in the products they purchase, or that may be present
in their homes, workplaces, or that otherwise may be released into the environment. The specific list contains a wide
range of naturally occurring and synthetic substances including manufacturing and construction chemicals, pesticides,
tobacco, food-additives, solvents, household products, drugs and byproducts created from a specific product usage.

What is the California Proposition 65 Warning?

You may have noticed the below warning label on our products, or on products from other manufacturers. The warning
has become increasingly commonplace and oftentimes raises questions about why the warning exists, and what it means
to a customer. The warning itself is just one of many requirements for businesses operating in and/or selling products
to customers in the the State of California. The warning does not mean that a product that includes the warning will
cause cancer or reproductive harm, but rather it simply is provided in order to educate the consumer that a substance
may exist. A large number of the substances listed under Proposition 65 have been in regular use for many years
without any documented harm to a consumer. This is due to the low concentrations and minimal exposure that actually
occurs with these substances. Those chemicals, however, have been determined by the State of California to be listed
as potentially harmful.

I don’t live in California. Why did my product include this warning?

In order to ensure compliance with Proposition 65 requirements we have determined that all products manufactured by
Living Direct Inc, including products sold under the EdgeStar, Avallon and Koldfront brands, should include the
above-referenced warning label. This labeling requirements exists for all of our products regardless of the
location / destination to which the product is ultimately sold and/or shipped.

We believe that our products, when used as designed, are not harmful and as such this warning is provided
in order to properly conform to the requirements of Proposition 65.