Senior Computer Skills

Customer: A white one.
Tech support: Click on the ‘my computer’ icon on to the left of the screen.
Customer: Your left or my left?
Customer: Hi, good afternoon, this is Martha, I can’t print. Every time I try, it says ‘can’t find printer’. I’ve even lifted the printer and placed it in front of the monitor, but the computer still says he can’t find it..
Customer: My keyboard is not working anymore.
Tech support: Are you sure it’s plugged into the computer?
Customer: No. I can’t get behind the computer.
Tech support: Pick up your keyboard and walk 10 paces back.
Customer: OK
Tech support: Did the keyboard come with you?
Customer: Yes
Tech support: That means the keyboard is not plugged in.
Customer: I can’t get on the Internet.
Tech support: Are you sure you used the right password?
Customer: Yes, I’m sure. I saw my colleague do it.
Tech support: Can you tell me what the password was?
Customer: Five dots.
Tech support: What anti-virus program do you use?
Customer: Netscape.
Tech support: That’s not an anti-virus program.
Customer: Oh, sorry… Internet Explorer..

I have to say that when I started with the computer I called the Tech Support and I probably did something silly like that. I was a ditz when I started but now at least I can talk to him. Ha,ha,ha. Have a wonderful Thursday Sandee. See ya.

Tech support: I want you to get a box, put the computer in it, an mail it back to the manufacturer, because you're to stinking stupid to own a computer! 🙂 I've had days when I should have mailed it back.

Bless their patience with the computer illiterate such as myself. I make it a point to always be polite with any customer service rep I come across. Same with cashiers, servers, you name it. In my family, we were raised better than some of the rear-ends my girls have to deal with everyday.