Steam Money are not appropriate on this site. You should fill up the balance on
dota2case directly.

I have filled up the balance but money didn’t get transferred to my profile. What should I do?

our payment might be delayed for 5-10 minutes. If money didn`t get transferred within an hour,
please contact the support, write details of payment to dota2case Support

I can't sell an item because pop-up dialog box is blocked on this tab!

Close tab and visit the page again. If that doesn't solve the issue, clear the browser's history.

Your drop is waiting for up to 20 days

Full cost of the item will be returned to your balance if you don't withdraw it within 20 days.

Before opening Cases

Be sure to check if you are able to trade on Steam, otherwise our robot will not be able to
send you your items. Open your inventory, make sure there is no trade ban and it is at least
7 days after the password had been changed.

What is dota2case Daily Bonus?

Daily Bonus is a feature that rewards you with skins and account balance for visiting dota2case
every day. After your daily bonus's being claimed the 24 hour timer starts until the next use.

Protect yourself from scams

Everyone pretending to be “administrator”, “moderator” or “trade bot” of dota2case.com is a
scammer - we will never send you screenshots of our control panel or add you on Steam for
purposes of trading your items. We will never send you any files.

I have opened the case, how can I withdraw my item?

Go to your profile and click the "Send" button on the item of your interest, once the trade
offer is ready click "Get" button which will redirect you directly to the trade on Steam.

There is a "Temporarily Unavailable" note on the case, why?

The case/collection becomes unavailable if it does not contain all the items that are listed
in it. This was preformed to provide clear randomness. Bots are monitoring the trade platform
and purchase the missing items all the time.

When I click "Send" item, I get an error: "Unable to send the item"

Bot cannot send you item in the following cases:
1. You have blocked trade (logged in on the new device, recently changed the password / e-mail,
changed the Steam Guard security settings, have VAC-ban, etc.).
2. Your inventory is set to "hidden" in Steam privacy settings (Check it)
3. Check your trade-link in profile and in Steam settings – they should match.
4. Bot is having problems with the Steam connection; it happens quite often, the problem is on the
Steam's side. Bot could also be banned, in this case, contact the support and describe the
problem in details (dota2case Support)
If you don't withdraw your item for 24 hours, its full cost is returned to your balance.