Remote Islands

Papua Province

Frequently Ask Questions

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1. Can you provide a tour recommendation or trip's consultation especially regarding the price ?

Sorry we can’t give such a service right now, due to high number of questions relating with tour recommendation or trip’s consultation with it’s price, you may check this link directly (http://www.travpart.com/English/travcust/) so that you can find our tours inventory as well as check the price of your-self create journey package.

2. Is there any contract agreement for a large group?

When you make a reservation, you have agreed with our terms and condition. We book your tour and travel after you make either a partial or lump sum payment.

3. Do you accept partial payment or deposit?

We only accept partial payment or deposit for large group request, but we can’t process your reservation if you don’t make a complete payment 2 weeks before your arrival and your tours will be cancelled given charged fee according to the Terms and Condition cancellation policy.

4. Is it safe for the payments online in your website?

We secure your information in a confidential and encrypted private database. We have a credit card processing company to serve your transaction. Our company shall abide with the Indonesian law and we will not disclose any private information only if we’re forced by law.

5. What are the prices include?

Please refer to pricing in our Terms and Conditions page. Each route has different packages and the price is already included tax.

6. When is the dateline for the payment?

We advise to make the payment 1 month in advance as our tour can be fully booked, specifically for the hotels and buses. We can’t process your reservation if you make the payment less than 2 week before your arrival because we will need to book the Hotels and Buses for you in advance.

7. How many days prior we need to book the tour?

Please refer to our terms and condition page, we recommend you make a booking as far as possible and at least one month prior arrival.

8. Hi, may I know Tours From Bali cover which locations of vacation?

Currently we covers every are in Indonesia

9. Which cities are best to visit.

There are numerous famous cities in Indonesia for tourist to visit. We recommends Yogyakarta and Bali as the most internationally reputable.

We’re sorry as we don’t provide such information. Because we only take orders from a client whom already knows what they need. On this page, it’s the only information we have https://www.tourfrombali.com/bali-wedding/.

12. Do you guys also do event in Jakarta?

Yes certainly, beside holding an event, we could offer various range of services such as vehicles renting, tour packages, and hotel reservation.

13. How many days prior we need to book the tour?

Please refer to our terms and condition page, we recommend you make a booking as far as possible and at least one month prior arrival.

14. What is Indonesian national language?

It’s called Bahasa Indonesia

15. Are there other visas or other documents needed?

To check if your country is eligible for free visa; Please check here whether your country is listed or not : https://en.wikipedia.org/wiki/Visa_policy_of_Indonesia. Most country just needs passports on arrival.

However, at the moment we’re afraid that we can not arrange any of your travel documents.

You can check the referred itinerary again. If you can’t find the right referred itinerary, you can customize your itinerary with travcust functions with the free time you are desiring.

57. Can I have a solo trip ?

Yes you may, but the standard for a solo trip will be much higher than that of group trip.

58. Do I have a tour guide all the time on the trip?

You can check the referred itinerary again. If you can’t find the right referred itinerary, you can customize your itinerary with travcust functions with the free time you are desiring.

On the function, you can add a note whether you want to be with the tour guide or not.

59. How much can I carry my luggage if I want to go to Bali ?

That is depends on the airline’s policy that you’ll need to check with the airline company.

60. Can I know what are included in the meals?

You can check the referred itinerary again. Whereas, you can customize your itinerary with travcust functions with the meals inclusion that you are desiring.

61. Can I just book a service of tour guide?

Yes you may

62. Is there any chance for eruption of volcano?

You should not worry too much about that. Most of our country’s tourist destination is far away from the volcanoes. Besides that, If you’re travelling while the volcanoes eruption happened, our government will provide free vehicle transfer service to another safety zone area until you can make a departure from the country.

We are partnered with dozens of other travel agencies. Also; They are partnered with another travel agencies also. Since this is how it works in this industry, therefore the number of customers we can handle is not limited.

69. Can you babysit my child?

I’m sorry we don’t have such service, but you can always brings your children with you, whereas if they’re below 2 years old they are free of charge for any ticket’s entrance.

70. What time is it in Indonesia compared to China?

We have three different timezone Jakarta is GMT+7; Bali is GMT+8; Papua is GMT+9. Thus, Bali’s time is same with China.

71. What is Indonesia Time Zone ?

We have three different timezone Jakarta is GMT+7; Bali is GMT+8; Papua is GMT+9.

72. What should I do if I just wants to experience my tour package and I wanted another one?

It’s better if you buy the package or to create a journey package in our travcust page many weeks before your arrival.

73. Do you have any souvenir for us?

No we don’t but if your journey is engaged with a tour guide, you can ask the relevant tour guide to deliver you to a souvenir shop during your free activity.

74. Can I use foreign currency such as CNY (China Yuan) or US dollar in Indonesia?

The only currency that is permitted for trading here is Indonesian Rupiah. You may find the closest money changer to your resident.

75. If I run into trouble, who should I ask to help?

You can speak to the relevant sales agent that you are dealing with.

76. Is there any hospital around the hotel I live?

You may check with our online map function in our travcust page. Please type in your hotel’s name in the search engine. Then you would be able to see

77. Can you film our trip?

Yes you may but there’ll might be an additional fee for that. You may check the relevant price at our travcust page.

78. Is there any taboo in Indonesia ?

Local people will tolerate any kinds of foreigner behavior that may be considered as taboo for Indonesian.

79. Can I smoke in the scenic spot?

Until Now, apart from indoor air conditioner room, we don’t have any restricted area for smoking.

80. Is it permitted to smoke anywhere in Indonesia ?

Until Now, apart from indoor air conditioner room, we don’t have any restricted area for smoking.

All beach that are considered as a tourist area is safe since it frequently has coastal guards.

84. Do you have KFC fast food in Indonesia?

Yes we do have KFC in all major big Indonesian cities.

85. Will you buy insurance for us?

All of the tour journey ordered from us are insured.

86. Is anyone here to protect me when diving?

We only permits people with a diving licence to order a diving service from us. There's always be a local will guides you for diving.

87. Is anyone here to protect me when snorkeling ?

Do not worry, there will always be snorkeling guide with their equipment ready for you.

88. If I’m a foreigner, can I use my own driving license to drive in Indonesia?

If you are a foreigner, you are allowed to use an International Driver’s License to drive in Indonesia. Always carry important documents with you such as your driver’s license, a photo ID or your passport, vehicle registration, certificate of motor insurance. If you do not own the car you must carry a letter from the owner giving you permission to drive.

89. Can I learn how to surf there ?

You can visit the beaches that are open for tourist area to make a surf board rental directly. The most recommended surf area is kuta beach.

90. Is there any historical site in Indonesia? Will you take us there?

Please check your itinerary in your tour package. If you have not made a reservation from us and wants to visit a historical site, you may seek the historical site in our travcust page.

Your journey will refer to the confirmed schedule that you’ve paid for. Please login to our travcust page and refer to your itinerary.

98. Are there any aboriginal people in Indonesia?

We do have similar ethnic people in Irian Jaya.

99. Do all TV channels in Indonesia speak Bahasa Indonesia? Do you have subtitles for different languages?

Most TV channels will be Indonesian and we don’t have such subtitles

100. Will I stay with my family and friends all the time?

We encouraged you to always do so.

101. What should I do if I missed my trip?

I’m sorry, you will be left behind by our operator. It our policy to leave behind a traveler who's late because if they delayed the schedule then we won't be able to follow the itinerary in a timely manner.

102. Can I have a barbecue on the beach?

It is prohibited by our country and culture regulation. Perhaps if you booked a seaside hotel with a private beach is still allowed. But you may check our travcust page and in the restaurant-meals sections looks for the relevant restaurants in the area of Jimbaran beach in Bali.

103. Can I rent a private beach for myself?

No you can’t, all beach are public area apart from the ones inside the hotel’s area.

104. Can I set off fireworks?

Yes you may

105. Do I need to use sunscreen all the time during the tour?

We encouraged you to always bring your sunscreen for the entire time.

106. Can I hunt there?

I’m sorry, it’s prohibited by our country’s reservation regulation.

107. If I don’t like my tour guide, can I change another one?

There might be a chance to do so even though not a guarantee.

108. Apart from the website, where else can I book my tour?

I’m sorry, you may only able to book from our website.

109. What kind of movies do you play in the theater?

Most of the movies will be western movies.

110. What kind of seafood can you provide?

You may look around in our travcust page, look for the relevant restaurant in a given area. We recommend Jimbaran beach in Bali to be the most beautiful and nice taste seafood in Indonesia.

111. How is the criminal rate in Indonesia? Is Bali safe ?

The crime rate is lower than that of in the U.S, moreover; Bali is to be considered to be one of the safeties area in Indonesia.

112. If I am not satisfied during the tour, can I change my package?

I’m sorry that is prohibited according to our policy.

113. Do I have to bring an umbrella out in the rainy season?

We encourage you to do so.

114. What if I accidentally activate the smoke detector in the hotel?

You have to deal that with the hotel directly

115. Can I rent a cabin instead of living in the hotel?

You may check the given hotel in our hotel’s inventory page here : https://www.tourfrombali.com/hotel-and-flight-bookings.

116. I’m a travel agency, I want to collaborate with you.

Please creates an account as a travel agency in our travcust page and use our travcust page directly

117. How is the traffic in Bali?

The traffic is moderately heavy but the traffic jam is not as bad.

118. Where can I do my laundry?

In Bali there are many laundry service spread across the area, moreover; every hotel shall have a laundry service available.

Even-though we have office in Bali, but most of the people in Bali are local operators such as drivers, tour guides, accounting clerks, etc which does not speaks to clients directly and they only speaks English.

121. Do you use Wechat, WhatsApp or Line?

We encourage you to use our travchat app for a better communication between you and our sales agents. Here is the download link in case you may want to use our app.