File a complaint (see below) with the DMV Business Regulation section against the dealer. DMV Business Regulation may not be able to take action against a dealer who is no longer in business, but they do keep complaints on file.

Apply for a title and registration for the vehicle if you can’t contact the owner of the dealership or they can’t help you.

DMV Business Regulation does not handle vehicle purchase related complaints such as:

I bought a vehicle from a dealer and there are mechanical problems with it;

I found out that the car I bought has been totaled and reconstructed, but the dealer won’t give me my money back;

I bought a vehicle from a dealership and they are refusing to honor the warranty;

The dealer wants me to sign a new contract because the original financing did not go through.

After you file a complaint, you will receive a letter with contact information for the investigator assigned to your case. If you have additional information for DMV, or have questions about the investigation, please contact the investigator.​

​Although DMV can’t give legal advice, the information below may help with some common problems resulting from an Oregon dealer going out of business. For example:

You paid in full for a vehicle but the dealer didn’t give you the title;

You finished making payments to the dealer but they didn’t give you the title with their release; or

You were making payments to the dealer for a vehicle but you can’t find them to finish paying.

In situations like these, you can:

Check the status of the dealer's business license​ and obtain owner information from the DMV Business Regulation section's online files. You can also contact Business Regulation at 503-945-5052.

File a complaint (see above) with the DMV Business Regulation section against the dealer. DMV Business Regulation may not be able to take action against a dealer who is no longer in business, but they do keep complaints on file.

Apply for a title and registration for the vehicle if you can’t contact the owner of the dealership or they can’t help you.

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Contact Us

DMV Business Regulation Section

East Annex Building 1965 Lana Ave NE Salem, OR 97314

Mailing Address:

Business Regulation

1905 Lana Ave NE

Salem, OR 97314

Phone: 503-945-5052 Business Licensing

Phone: 503-945-5281 Dealer Investigations

DMV Business Regulation can only accept cash or checks in the exact amount of the transaction. We cannot accept debit/credit card payments at this time.

EFFECTIVE MARCH 2018: BUSINESS REGULATION OFFICE WILL OPEN AT 9:00 ON THURSDAYS.