How to register and place your order

Tom Anderson Distributor offer some of the best prices in the food industry and if you are a business offering any type of food, then it may be beneficial for you to sign up in order to gain access to our already discounted pricing.

How to register your business

We ask that you register and we request that you complete a application form giving more details about your business. Once you have registered and we have received your details, we shall email you a user-name and password and a link to the site login page. Please note that this could take up to 24 hours on Monday to Friday between the hours of 8am and 5pm. We are closed Saturday and Sunday, if you register during these days you will receive your user-name and password the following Monday.

How to place a request for a quote

We have created a system whereby pricing is shown and exclusive of VAT. VAT and delivery charges will be applied to your final invoice so please do not make a payment until you receive your final invoice and our payment information. If payment is made prior to receiving your final quotation your order will not be accepted and you will be invoiced further for VAT and delivery charges.

When you log in you will be able to view items, pricing and select items that you wish to be quoted for. You simply select the number of items along with your choice presented via a drop down menu. You can view all of your items on your ‘Request for a quote’ page. Once you are ready, complete the form and click on the submit button.

Our team will be notified that you have sent a quote and we will be in touch once your quote has been finalised. Your quotes can be viewed in Your Account page, you can view your quote and will be notified once your quote is ready for payment. We shall also notify you once payment has been made to make you aware that your goods are out for delivery.

VAT

Please note that products are shown minus VAT and delivery charges, both items will be added at quotation stage.

Making Payment

We have 3 options for making payment:

Bank Transfer

Over the phone using your card

Or if you live locally, you can pop in to our warehouse and make payment

All information for payments methods will be shown on your final invoice.

Delivery Charges

Delivery information:

Deliveries information for customers in the North East of England:

We offer free delivery to most North East areas on our own van. Minimum order value will apply and depends on your location. Please contact us for more information and delivery day.

Collections are welcome during our trading hours.

Delivery information for customers outside the North East of England

Orders over £150.00 (exc.VAT) delivered to a UK mainland address only will receive Free Delivery.

1-2 Day UK mainland Delivery Service (UK Mail) :

1-2 day UK mainland delivery excludes weekends and is NOT a guaranteed service.

Orders placed after midday on a Friday or over the weekend will be processed on Monday.A fixed delivery charge of £6.00 (£7.20 inc. VAT) per parcel weighing up to 30kg gross will be charged for all orders under £150.00 ex. VAT.Orders are normally dispatched the same day subject to being placed and processed by midday.

Any damages or shortages must be notified within 24 hours. Any notification after this point can’t be processed.

Please note: The above price is per parcel, if your order requires 2 or more parcels with regards to weight or being oversized extra shipping charges will apply. Half price delivery will be offered on orders over £80 exc.VAT at our own discretion.

2-5 Day Northern Ireland, Highlands and Islands delivery service:

A fixed delivery charge of £13.00 (£15.60 inc. VAT) per parcel weighing up to 30kg gross will be charged on all orders and per parcel.

Orders are normally dispatched the same day subject to being placed and processed by midday.

Orders placed after midday on a Friday or over the weekend will be processed on Monday.

Delivery excludes weekend.

Any damages or shortages must be notified within 24 hours. Any notification after this point can’t be processed.

Please note: The above price is per parcel, if your order requires 2 or more parcels with regards to weight or being oversized extra shipping charges will apply. Half price delivery will be offered on orders over £150 excluding VAT at our own discretion.

Please do not hesitate contact us with any questions that you may have in relation to the order process.