Wednesday, 2 July 2014

I Do Not Negotiate With Terrorists

This seems
to be a trend lately whether it’s Barney and his emotional manipulation or the
drivers at work with their blatant refusal to keep operations running. I feel
like I’m constantly negotiating with terrorists.

Call me naive, but when I stopped working a customer facing role I thought my days of terrorist
negotiation was over… how wrong was I. If anything drivers are a million times
worse than any customer I’ve ever dealt with.

In customer service
you have the power, at the end of the day, yes, you want the customer to be happy, but they want something from you so the end game is ultimately yours.

In transport
the power lies with the driver, they have the class 1 license you want them to
use said license to deliver your goods so the power is theirs, and my god do
they know it. It feels like you’re trying to negate the release of a
chocolate bar a toddler is determined to eat. You’re never going to win at
least part of that chocolate is getting eaten.

As much as I
keep telling myself I don’t negate with terrorist….I do. I’m just kidding
myself if I say otherwise. My job title may as well be "terrorist negotiator" at
this point. The odd part is until recently I actually enjoyed my job. I enjoyed
going in and defusing bombs and against all odds making everything work. But
lately it’s just been a lot of work and with everything so up in the air, it’s a
lot of work I’m not sure that even worth doing.

Anyways, my
lovelies, I’m going to go and relax and make the most of my precious time off. I
guess I’ll leave you with this question; what is your favorite way to distress
after a long week at work? Let me know in the comment box below and as always
stay and play safe.