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Shipping & Returns

Shipping & Returns

Shipping Method & Policy

All
of our products are shipped by Royal Mail 1st class recorded, UPS
Ground, or by USPS Airmail or by EMS, depending on whichever service
has the shortest delivery time to your location. 3-7 business days delivery with tracking number

International AIR Mail8-15 business days delivery with registered post number.Note: Please don't choose Register air mail if your purchasing value is exceeded GBP 50.00

Items are generally shipped out the next business day after payment has been verified (Sat & Sun excluded)

Local Pickup is not available.

We
are not responsible for wrong or undeliverable addresses, however if an
item is lost during the delivery process our customer support team will
try to resolve the matter in the most acceptable way to both parties
concerned.

Delivery TimeMost of
the items we carry are in stock and will be shipped on the next 2
business days you place your order. Orders placed on Saturday and
Sunday will be shipped on next Monday. Your order will be delivered to
the shipping address within 3 to 15 business days after being shipped
out. (Note: business days are Monday through Friday. Saturdays, Sundays
and national holidays are excluded). If the items you ordered are out
of stock, we will contact you by email or telephone.

Order trackingIt
is very easy for you to check the status of your order and locate the
package during transit via UPS or EMS (shipping method), as an email
with a tracking number will be sent to your email address after your
order has been shipped out. Tracking number will be emailed to buyer
once your ordered item is shipped out.

Shipping ratesOur
postage rates include the expenses of shipping, handling fees and
high-quality packaging, which are charged based on weight and size of
the goods, delivery destination and its retail value.

Terms and Service

All items carry a one year warranty from date of purchase and carry a 30 day satisfaction guarantee policy.

If
items are returned within these 15 days a full refund of the product
price will be given (excluding shipping costs unless it is proved that
the return is a result of our error)

If an incorrect item has
been ordered it must be returned within the first 15 days to receive a
full refund totalling the cost of the item, there after only an
exchange or replacement is available.

During the first 90 days from date of purchase we will repair or replace any defective products.

After
90 days and up to one year of purchase, we will, subject to inspection
repair the defective products or replace it with a new or reconditioned
unit.

If you the customer are returning the product for a
refund after the 15 day satisfaction guarantee period it is to the
companies discretion that up to a 25% restocking fee maybe charged.

Please
contact us before returning the item as you will be issued with a
returns merchandising authorisation number which will speed up the
quality of service to you the customer.

Action will only be taken upon the receipt of the returned item.

The warranty does not extend to the electrical equipment that is used with the product.

With
regards to batteries the warranty does not cover cell depletion. A
battery that still holds 80% of its capacity after 12 months is
considered to be normal.

Warranty is void if products have been tampered or misused.

Return policy

Item must be returned within: 7 Days of receipt

Return policy details:

We
do not allow returns without first requesting an RMA (Returned
Merchandise Authorization). Defective products must be returned within
15 days from the date you placed your order. We will refund you the
full product price (no shipping and packing fee) . Return policy is
exchange only, in all cases, buyers pay for shipping at their own cost
to return products for exchange or refund, and postage cost is no
refundable, sellers pay for the resending fee.

Is PayPal safe to use?PayPal
protects your personal financial information with industry-leading
security and fraud prevention systems. When you use PayPal (Credit Card
or PayPal account), your personal financial information is not shared
with any seller. Once your payment is completed, you will be emailed a
receipt for this transaction from paypal.

BBB Privacy CertificationThe
information practices of PayPal, Inc. have been reviewed and meet the
standards of the Better Business BureauÂ´s BBBOnline Privacy Program.

Better Business Bureau Online

Note:
This seal indicates that PayPal is a member of the BBBOnline Privacy
Program and in no way reflects any relationship a seller that uses the
PayPal service may have with the Better Business Bureau.

PayPal Help Protect Your Account and Your Purchases

PayPalÂ´s
industry-leading fraud prevention measures and their one-of-a-kind
method of keeping your personal financial information privacy from
sellers & to make you a safe way to pay online. Plus, they offer
the following to protect your purchases:

100% protection against unauthorized payments sent from your account.

With PayPal, you are protected against unauthorized payments sent from your account.

PayPal sends an email confirmation of every account transaction.

If
you receive confirmation of a transaction you donÂ´t recognize, our
24/7 customer support team will help you sort out the situation.

If you think an unauthorized payment has been sent from your account, you can file an unauthorized activity claim.

Dispute resolution on PayPal purchases.

When
you pay with PayPal (Credit Card or PayPal account), you gain access to
a forum for dispute resolution called the Resolution Center. Through
it, you can file a claim against:

A physical good that you paid for but never received.

A physical good you purchased that is significantly different than what was described in the listing. Dispute
Resolution specialists gather information about your transaction and
help you resolve the issue. Throughout the process, youÂ´ll be advised
of your claimÂ´s status via email and on your Account Overview page.

For specific terms and conditions, please review the Buyer Complaint Policy in their User Agreement.