Return Policy

Satisfaction Guaranteed!
We want your shopping experience with us to be as pleasurable and hassle free as possible. If you are unsatisfied for any reason, please return your unaltered order within 30 days of the original ship date for a full refund minus the original shipping charge.
To ensure a simple return process, please follow the policy guidelines listed below. There is no need to contact us before returning an order unless a return is needed due to defective merchandise or an error on our part. If this is the case, please click here to contact us.

Policy Guidelines & Information

All returns must reach our warehouse within 30 days of the original ship date.

All fabric and trim must be returned in its original shipping condition (i.e. uncut, unwashed, etc.).

Any factory packaged item must be returned in its original factory packaging.

Unless due to our error, return shipping is the responsibility of the customer.

Redeemed bonus points will be forfeited if any portion of a redeeming order is returned.

Any unredeemed bonus points earned on an order that is returned will be forfeited.

Original shipping will be deducted from your refund if an order that received free OR special rate original shipping is returned.

If a portion of a free OR special rate shipping order is returned, only the original shipping for that portion will be deducted from your refund if the remaining (kept) portion of the order would have still been eligible for free OR special rate shipping. If the returned portion causes the remaining portion of the original order to be unqualified for free OR special rate shipping, the full original shipping will be deducted from your refund.

For fastest processing, please include a copy of your original order receipt in the return package.

*Last but not least, y'all.... If you cut it, it's yours :) Please inspect your shipment prior to sending to a seamstress, upholstery shop, etc. to make sure you are satisfied. We will happily ship to an alternate person on your behalf as a courtesy, but please, please, pretty please make arrangements to make sure you are satisfied and everything is A-Ok prior to any cutting or alterations.

After your return has been received
Customers that meet our return policy guidelines will receive a full product refund less
original shipping charges. Please remember that redeemed bonus points and/or free shipping will be forfeited and deducted from your refund if any portion of a redeeming order is returned. Likewise, any bonus points earned (but not yet redeemed) on an order that is returned will be forfeited. You will receive a detailed confirmation once your refund has been processed. Please allow up to 2 weeks after it reaches our warehouse to receive a refund. This will give us the time we need to fully
inspect the shipment and process your refund. If your order was placed online, please remember to list your credit card information to ensure the speediest refund. Customers that do not meet our return policy guidelines will be contacted.

Exchanges
All guidelines provided in our return policy also apply to exchanges. However, if you prefer an exchange over a refund, please complete our exchange form and send it and a copy of your original order along with your return . After the return and exchange are calculated (along with the shipping charge for the exchange), the remaining balance will be either refunded or charged to your account.