PQ User Community – Code of Conduct

The
PQ User Community strives to create an environment that is open and safe for
people to express their ideas. We encourage you to ask questions, exchange
ideas, share best practices, and discuss your quality improvement challenges.

GuidelinesTo
promote the most beneficial discussions possible we suggest these simple
guidelines:

Speak kindly, clearly,
and respectfully to everyone.

Before you start a new
discussion, search for answers. This avoids posts being marked as duplicates
and keeps conversation flowing.

If you don’t see it
somewhere else, ask your question.

Try to include all
pertinent details and add helpful images or attachments, when available.

If you know an answer,
comment back.

If you can solve another
user’s question or provide valuable feedback, share your opinion and expertise.

Share
the community with others. Send the link to others with whom you want to
collaborate to encourage them to join your discussions. The more active,
interested users we have, the more dynamic and helpful the community can be.

PoliciesThe
following topics pertain to how the community is run so it will provide the
best user experience.

Application SupportThe User Community does not replace other channels of application
support such as emails, live chats, or phone calls. When user discussions
include very specific issues and/or sensitive information, community moderators
and contributors may create a case and end a discussion. We do this to best
serve the customer and keep discussions flowing.

If you need Application Support to address an issue
urgently, please contact them directly using the Live Chat link on the
Community page or send an email to [email protected], rather than creating a new
discussion.

ConflictCommunities consist of diverse opinions, and some
contributors may not agree with others. Lively and robust discourse often
includes disagreements or differences of opinion but if a thread or user
crosses into hateful, offensive, harassing, or abusive commentary or actions,
we will remove the offending posts and also the user, if necessary.

CriticismWe want to hear your feedback and engage in productive
conversations with you about our company and products. While we welcome
critiques that are constructive, we will delete negative comments about PQ
Systems and/or our competitors that are not relevant and do not improve the
customer experience.

StructureUsers should attempt to keep their comments on topic
within the thread. That means discussions should relate to the topic and group
within that post. This should not discourage you from posting your question,
but be aware that moderators may move your post to a different topic that more
closely pertains to the issue at hand.

ModerationPQ Systems employees moderate, manage, and contribute to
our User Community. They will always identify themselves as such to avoid
confusion. Their role includes engaging and encouraging discussion, marking
comments as ‘best answers,’ organizing the forum, and enforcing these policies.

RulesAll of our community users, attachments, images, videos,
and messages must abide by the rules listed below:

Do not share your login
information with other users; posts attributed to your account will be assumed
to be posted by you.

Do not share your license
number, or sensitive or confidential information about yourself, your
customers, or your organization.

Do not threaten, abuse, troll,
or harass.

Do not use discriminatory or
hateful speech.

Do not use inflammatory or
derogatory comments.

Do not post sexually explicit,
indecent, or pornographic material, including masked profanity.

Do not post legal claims,
demands, or informal or formal complaints.

Do not post copyrighted or
trademarked materials without first obtaining the right to use those materials.

Do not spam or link to any site
that may lead to malicious software that could harm another’s computer or
device.

Do not solicit, promote, or
advertise for a company, product, or service.

Do not make posts that promote
illegal activities.

ViolationsPosts that do not adhere to our policies are subject to
being flagged, edited, or removed without notifying the user, and in certain
situations, users will be banned from the PQ User Community.

In addition all participants in the PQ User Community are
subject to the Terms and Conditions of PQ Systems’ website. All the guidelines
and policies in this document are subject to change without notice. By posting
or visiting the PQ User Community you are thereby agreeing to all the terms in
this document, as well as the Terms and Conditions.

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