See It Stop It Support Us

Transcription

1 See It Stop It Support Us This is an EasyRead version of: See It Stop It Support Us by Hampshire County Council

2 These people helped us with the book: Hampshire County Council Adult Services and Hampshire Safeguarding Adults Board paid for it. Making Connections (Isle of Wight) Ltd helped us with our ideas for the book. Sunny Arts performed some drama and made the DVD. A Sunny Arts socially conscious film production Graphic Change did the pictures. We would also like to thank these service users who helped with this project: Donna Williams Julie Findlay Neil White Liz Niziolek Jane Lloyd Nike Reading Becky Hillier

3 What is in this booklet What this booklet is about 1 1. Our Charter or the Things we Believe 3 2. What we know about abuse 7 3. What we can do to stop abuse Who to tell What is important to us Voices into Action Equal Partners Making a difference 41 Words used in this book and what they mean 45

4 To get the best from this book you will need to think: If I am not there how will you know what I want?

5 What this booklet is about This book is about abuse. We have written it to help everyone know more about abuse and what should happen if someone has been abused. It was written by us at the Hampshire Safeguarding Adults Service User Forum after we talked to lots of people. The Forum began in 2008 and we tell professionals what service users think about abuse. We have also made a DVD and we help train professionals about what is important to us regarding abuse. 1

6 Good services support people to do the things they want to do in life. We all want to do different things so services need to support us differently. We only work well together when we believe we need each other to get the things we want. We think this is important and say It s not what you do but the way that you do it. 2

7 1. Our Charter or the Things we Believe Everyone who might be abused should be: respected heard believed and taken seriously supported 3

8 helped to have choice and control able to get support that is right for us and our culture included in talks and meetings given information we can understand 4

9 given help or advocacy when and where it is needed know what will happen if we report it helped by the law given the right support if we have been abused 5

10 given help to learn to look after myself supported by people who follow and know about the law helped to get over abuse. 6

11 2. What we know about abuse Abuse is when someone hurts you in some way. But not everyone knows that there are lots of different types of abuse. Sometimes people do not know that abuse has happened. We need to help people to stop abuse. We know that abuse can happen to anyone. 7

12 We do not like some of the words that are used about abuse. We do not like safeguarding adults, it is confusing and we want professionals to explain what they mean. We do not like vulnerable adults when they talk about adults who might be at risk. This might mean people treat us differently and not as equals. We know that not everyone can always decide everything for themselves or take risks. Some people need the help of their families and workers to help them make decisions for them. Professionals have a big part to play in finding and stopping abuse but they do not always know what to do. 8

13 Doctors and nurses also need to know more about abuse. They need to know what can help us. Abuse can happen when you are out and about. We think people should know that this goes on. We think there should be local places to go to where people feel safe and can talk about abuse. Housing groups and homes should have support groups for the people who live there. They should help us to stop bullying and not being treated well. 9

14 Adult services are good at helping people to make choices. They make sure that services keep us safe and can put us in touch with people who can support us if we have been abused. Some types of abuse are crimes. We want the police to make sure that: everyone has the same service they help people at risk to tell them about abuse they look into all crimes against people at risk. 10

15 3. What we can do to stop abuse Here are some of the ways we can stop abuse: teach more about abuse in schools and other meetings have rules for involving service users give everyone a Keep Safe book and How to Complain book give equal rights training 11

16 train all staff in person centred ways train all staff and volunteers about what abuse is make sure that service users are giving the training learn from people who have been abused ask questions about abuse make sure people can get an advocate 12

17 get service users to help interview new staff use the rules for when workers have done things wrong to help stop abuse have keep safe plans everywhere make it easier for people to say when they think something is wrong 13

18 make it easier for people to tell the police have rules about respect and choice for workers to follow have people from outside check that everyone is following these rules make sure everyone is sharing information use person centred support plans 14

19 have more police on the street make sure that the police catch more abusers make sure abusers get into trouble with the police and are punished. This will show people that abuse is wrong have trained workers that can help people who cannot look after themselves 15

20 make sure all services have information about what they are doing to keep people safe give service users a book about abuse make sure this information is available everywhere. 16

21 4. Who to tell Family Social Worker Police Health Staff Support Worker Trading Standards Who to tell? Bank Advocate Support Worker 24hr Helpline a friend Someone that you can trust Housing Staff Making Connections

22 5. What is important to us This is what we want: to be called by our names help to understand what abuse is and how to protect ourselves to be taken seriously 18

23 help with educating and supporting our communities about abuse accessible information about abuse to be able to tell people we trust to feel safe where we live 19

24 support to help with important decisions involve people who can help us to have things explained to us and to be involved in deciding how best to be involved one person to talk to and tell them about our worries of abuse (not the Contact Centre) a single point of contact to report and discuss our concerns about abuse (not the Contact Centre) to be listened to, believed and have our views respected 20

25 to understand what you can keep confidential and what you need to share to be fully involved from the start to take part in a range of different ways people to do what they say they are going to do 21

26 be able to talk to people who understand abuse, can listen to us, support us and act in our best interests if needed to be told about the policies and procedures to help us understand what your role is and what you can and cannot do help to understand what might happen sometimes and chances to talk about the options and choices available bring everyone together so that we can all have a better understanding of the risks 22

27 to learn from our experiences and to help others to be able to share success stories understand that what may be frightening to one person may not be frightening to others discretion keep what we tell you private take action straightaway to keep us safe 23

28 support to maintain a relationship if wanted challenge the police, legal system and other agencies when they do not do things support through legal process more support and understanding if it is taken to court to put us in touch with those who can help us 24

29 focus on us not just on catching the people who have done wrong practical advice to see changes to be supported in a person centred way. 25

30 This is what we do not want: to be described as our people or these people to be told what to do to be told where to live and who to live with staff to boss us around to tell us what to do in our own home 26

31 to make decisions for us to have our independence taken away to listen in on our personal conversations to be told don t be silly to be patronised 27

32 to have reports written about us, without us to have meetings without us to be made to do things we do not understand to be threatened or punished for speaking out to be made to feel like we are just a number 28

33 made to feel we are a nuisance pity do not want things happening behind our backs do not go over the top with actions. For example, call the police without talking to us first. 29

34 6. Voices into Action We want a 24 hour helpline to call with people who have been trained to listen to us, take us seriously and know what to do We got lost in the process Outcomes seemed to be in the best interests of the care home... or the hospital, or the local authority The meetings are too focused on professionals not on us 30

35 We get told we don t meet your eligibility criteria Listen to us Lots of stress and worry and then it came to nothing We need access to the criminal justice system We have to tell our story to so many different people 31

36 People with dementia must be empowered to express a view about their Services and more must be done to take the fear out of telling someone about abuse Make information easy to read and available to everyone We need places in our communities to go to so we can tell people about our experiences and people who understand what we might need Care Managers have to work to timescales and sometimes we need more time to make decisions 32

37 We need open forums and websites for service users We agreed that we must be the ones to agree on decisions about our lives Being ignored, side lined, passed from pillar to post by squabbling public body officers is just another form of abuse I would need more support if I was going to report my own family We want to be able to report our concerns in confidence 33

38 Having my own budget is too confusing, make it easier for me We want abusers punished by courts or through the workplace When are the views of the patient to be heard? Is there a place to report abuse within the NHS? 34

39 Let the police know how we need to be talked to. Give them help to help us I want to be in control and decide what to do next Care Managers are always very busy and do not have enough time to give us We don t always want to go to the police station to be interviewed 35

40 7. Equal Partners We think that sometimes professionals do not want to involve us or find it difficult to involve us. Here are some of the possible reasons: we might not understand we might get upset you want to talk about things in private 36

41 staff are not able to support us at the meeting the Police will want to talk about things and will not want us to be there professionals may not feel able to share in front of us we do not know what is best for ourselves we may find it too confusing 37

42 we may not want to hear the truth workers have too much paperwork to do and not enough time to support us there is not enough support, for example, advocacy thinking too much about the procedures and timescales. 38

43 To make sure people are included equally in safeguarding some things that need to change: all adults need to be involved in making decisions use different words to explain and talk to us, for example easier words and pictures look at outcomes not how we got there measure how well things have gone by outcomes not numbers have more chances for face to face meetings 39

44 challenge the way professionals and organisations think work in partnership with us not just consult with us make plans and rules with us not without us make sure there is time and resources to support us to take part. Resources are things like money. 40

45 8. Making a difference We talked about what would help us if we had been abused. This is something very personal and can be different for each person, but we agreed that some things were important to a lot of us. The person sacked from their job To be told that it won t happen again Help us to solve the problem Support us to make our own decisions Don t use unsafe services Share your records with us Staff who treat me with respect Tell us how to complain and support us in doing so 41 Better trained staff Making a Difference Ask us what we think about the support you gave us Making Connections 2010 For the person to go to court To learn how to be more assertive and confident Independent advocacy Support us to protect ourselves next time To be safe in my own home To always act in my best interest if I cannot make a decision

46 Victim support Safer streets and neighbourhoods Don t label me To be kept informed at all times Access to legal advice To get the best healthcare better staff training Making a Difference Carers to receive better support and services A website to find out about keeping safe increase staffing levels Access to therapy Making Connections 2010 Police to prosecute Challenge bad attitudes of staff 42

47 43

48 44

49 Words used in this book and what they mean Abuse abuse is when someone hurts you in some way. It can happen in lots of ways. Professionals people who help service users. They may be paid or not. Safeguarding adults is work which helps service users keep independent and supports rights and choices. It keeps service users from harm. Service users adults who use health and social care services. 45

50 46

51 Credits This booklet has been designed and produced for Hampshire County Council by the EasyRead service at Inspired Services Publishing Ltd. Ref ISL062/10. August To contact Inspired Services: The one-stop-shop for accessible information. 47

Code of Practice: Mental Health Act 1983 Easy Read version What is in this booklet About this booklet About the Mental Health Act About the Code of Practice Why the Code of Practice needs to change How

How good is health care and social care in England? This is an EasyRead version of: The state of health care and adult social care in England in 2013/14 Contents 1. What the Care Quality Commission does

Making Think Autism Work How local councils and the NHS should use our plans for people with autism 19 Please tell us what you think before the 19th December 2014. Easy Read version of: Consultation on

What is Safeguarding? Easy read 2011 All images CHANGE http://www.changepeople.co.uk/ 1 Message from CHANGE We hope that you find this document useful to support people with learning disabilities and other

NHS Western Isles Learning Disabilities Collaborative Celebrating Good Practice This report is about the work of the NHS Western Isles collaborative. A collaborative are people and groups that work together.

Summary Report In Easy Words and Pictures Violence Against Disabled Women Project What is in this summary report? Information about this project Page 3 What did we do? Page 4 What did we find out? Page

People with learning disabilities dying too young. A report about what is changing. Easy Read version of: Premature deaths of people with learning disabilities: Progress update What is in this paper What

Healthy Lives, Healthy People What you said about our plans to help people keep healthy and what we are going to do Plans Easy Read version of Healthy Lives Healthy People Update and way forward. About

Easy Read Guide to making and checking the Joint Local Plan Everyone has a part to play to make sure that people with learning disabilities get the chance to lead good, healthy lives. By April 2014, your

How did health and social care for adults do last year? Original document title: The state of health care and adult social care in England in 2011/12 easy to read What is in this paper? Page We are the

The Victims Code: Young victims of crime: Understanding the support you should get If you re a victim of crime, support and information is available to help you get through it. The Victims Code is a Government

The Mental Capacity Act The Mental Capacity Act Helping and supporting people who are unable to make some decisions for themselves Easyread This booklet gives information on a law called the Mental Capacity

How to make sure everyone is treated fairly at work A guide to the Equality Act 2010 Easy read What is in this booklet page Equality Act 2010 About this guide 1 Who is the Equality Act for? 2 Different

How to get fewer phone calls you do not want This is an EasyRead leaflet of: Nuisance calls and messages - Consumer guide. About us We are called the Office of Communications. Or Ofcom for short. We make

Personal Safety Intervention Orders A guide to resolving disputes and protecting your safety. This booklet is about personal safety intervention orders, which can help protect you from threats and violence

A fresh start, our plans for checking mental health services An easy read version of: A fresh start for the regulation and inspection of mental health services Working together to change how we regulate

Finding safety Support during or after living with an abusive partner Introduction The Bill of Rights in this country tells us that we all deserve to be safe, treated as equals and respected. We live with

Making a Victim Personal Statement You have a voice in the criminal justice system and have a right to explain how the crime has affected you CONTENTS About this leaflet What is a Victim Personal Statement

STUDENT FRIENDLY SAFEGUARDING POLICY (Keeping you Safe in School) The Grange School The Grange is our school and we want it to be a safe place. Staff in The Grange will do everything they can to make sure

Is healthcare Getting Better for people with a learning disability? What is it about? A report was made by Mencap, BILD and the Department of Health We worked together to find out what people with a learning

Easy to Read Bullying Information Guide Aimed at People with an Intellectual Disability National Anti-Bullying Advocacy Group NAAG Acknowledgements This guide was developed by the National Anti-Bullying

Easy Read summaryummary Mental Capacity Act 2005 - A Summary Mental capacity means being able to make your own decisions The Mental Capacity Act 2005 will help people to make their own decisions. The Mental

Citizen Leadership happens when citizens have power, influence and responsibility to make decisions Principles and Standards of Citizen Leadership By the Changing Lives User and Carer Forum including What

A PARENT S GUIDE TO CPS and the COURTS How it works and how you can put things back on track HOW YOU CAN USE THIS HANDBOOK We hope that this handbook will be easy for you to use. You can either read through

Advocacy Making your voice heard If you have found it difficult to get what you want from the NHS or social services, advocates can help you to express your concerns, get information and explore options

Caring for our future Reforming care and support EasyRead version of the Government s White Paper on care and support What is in this paper? About this white paper Page 1 What is care and support? Page

The NSPCC helps parents and carers talk to their children about staying safe. It s part of our work to prevent abuse from happening to any child. And it s what this guide is all about. Simple conversations,

Housing advice for homeless 16 and 17 year olds 2 If you are 16 or 17 and are homeless, or have nowhere safe to stay then your local authority may have a duty to help you. This leaflet contains information

Victims of crime: Understanding the support you can expect If you have been a victim of crime, you are entitled to certain information and support from criminal justice organisations such as the police

Domestic Abuse OUR SERVICE TO YOU This leaflet aims to explain the actions Lincolnshire Police will take when called to incidents involving domestic abuse. Domestic abuse is a serious problem which Lincolnshire

A Handbook for Parents and Guardians A child abuse and neglect case can be very scary and confusing for a family. Not knowing what to expect can make it even harder. This handbook will help you understand

What is teenage relationship abuse? It is important to read the overview document in full before starting this lesson plan. There is advice on how to run each session as well as advice on how to set clear

The Court and your child: when social workers get involved easy words and pictures The Court and your child when social workers get involved People These are the people who appear in the booklet. 2 3 Text

The United Nations Convention on the Rights of People with Disabilities What does it mean for you? Easy read What is in this booklet page About this booklet 1 What do we mean by rights? 3 What the government

A step-by-step guide to making a complaint about health and social care www.healthwatchhampshire.co.uk Step by step Page 3 Are you concerned about something that is happening now? Do you need to make a

Mental Health Act Sectioning This factsheet is about detention under the Mental Health Act 1983. This is called sectioning. We explain why you may be sectioned and what rights you have. If you care for

International agreement on the rights of disabled people EasyRead version This paper is an EasyRead guide to the full agreement. It is not a legal paper. You need to look at the full agreement itself if

NHS Fife Department of Psychology Domestic Abuse Help Yourself @ moodcafe.co.uk Keeping yourself and your family (children) safe. It is important to understand that you are not to blame for the abuse you

Are you a young person with a family member in prison? We hope this leaflet will help teenagers who have relatives in prison. You might feel isolated, alone, not sure how to get support or talk to other

Are you a child who has come to the UK from another country? Find out about children s rights in the UK and who can help you Hello If you are a child who s come to the UK from another country, this booklet

Social Services Department Children and Families Services Child Protection a guide for adults A Conwy Publication Child Protection This leaflet is about protecting children and keeping them safe from harm

Valuing People Now: a new three year strategy for people with learning disabilities Making it happen for everyone Easy Read Valuing People Now: a new three year strategy for people with learning disabilities

Simple conversations to keep your child safe from abuse Helping you find the right words We want to help parents and carers talk to their children about staying safe. The Underwear Rule is just one way

A Guide for Parents and Carers The Child Protection Process www.haringey.gov.uk A Guide for Parents and Carers Introduction This booklet has been written to give you more information about what happens

the new mental health act: an easy read guide the new mental health act: an easy read guide Scottish Executive, Edinburgh 2007 We wish to thank the Scottish Consortium for Learning Disability for writing

1 A basic guide to the Court of Protection 2 Table of contents Page Who is this guide for? 4 What is the Court of Protection? 4 What can the Court of Protection do? 5 What is the law that applies to the

Relationships and Sex: How Staff can support Adults with Learning Disabilities to stay safe and keep healthy This is an Easy Read version of: Making Choices Keeping Safe - Fife Version of Relationships

Worried about self harm? Between in and Who is this booklet for? This booklet aims to help you understand more about self-harm and to find support for yourself or someone you know. It includes information

Staying Safe.....on social media and online What is this guide about This booklet is about how to keep safe when you are using social media and the internet. Some people get called names, are bullied or

Care and support is changing for the better EasyRead version What is in this booklet Care and support is changing for the better 1. Getting the right care and support 4. Paying for care home costs 8. Information

Working together for a safer Scotland If you have been a victim of crime this leaflet is to help let you know about how to find support and help and to tell you about the criminal justice system. Support

2. Planning your support how to use your Personal Budget About this guide A Personal Budget is money from a local authority that can be used to pay for social care services and support. The money may be

Statement of Purpose Child Protection/Safeguarding Service 1. What we do Child Protection/Safeguarding is part of the South Eastern HSC Trust s Children s Services which provides services to ensure the

June 2015 Going to a Mental Health Tribunal hearing Includes: information about compulsory treatment and treatment orders information about Mental Health Tribunal hearings worksheets to help you represent

115 Chapter 12 Preventing Sexual Abuse As children become more independent, they meet more people and relate to them in many different ways. Just as they must learn to move around the house and community

Code of conduct for Healthcare Support Workers Working to standard: a code of conduct for support workers in health care 1. Introduction 1.1 Welcome to this code of conduct for support workers in health

Social Care Jargon Buster 52 of the most commonly used social care words and phrases and what they mean 1) Abuse Harm that is caused by anyone who has power over another person, which may include family

Smile Checking the team at your dentist EasyRead version of Smile Your dental team have check ups too. Who we are We are the General Dental Council. All of the work the dental team does has to meet our

Families with Children in Care A guide to your rights if your child is in care Partnership with Families Project Family Advocacy Service support for families with children in care Handbook This guide for

Guidance Notes for Safeguarding Children and Vulnerable Adults All those who come into contact with children and families in their everyday work have a duty to safeguard and promote the welfare of children

Standard 1 Role of the health and social care worker Your Name: Workplace: Start Date: Completion Date: Contents 1. Responsibilities and limits of your relationship with an individual 2. Working in ways

Advancing Equality in Northumberland January 2016 Easier Read Summary Thank You Northumberland County Council would like to thank everyone who has helped us produce this report by giving us their views

Your Guide to Overnight Stays* s Guide to Overnight Stays *What you need to know if you are looked after away from home This booklet is for young people over 12 who are looked after in foster care or residential

Easy English Victim of Crime fact sheets Report a crime to the police Report crime to police Report a crime to the police There are 3 numbers you can call Triple Zero (000) Police Assistance Line Crime

Issue date: September 2005 The treatment of depression in children and Understanding NICE guidance information for children and young with depression, their families and carers, and the public Information

Care Programme Approach (CPA) The Care Programme Approach (CPA) is the system that is used to organise many people s care from 'secondary mental health services'. This factsheet explains what you should

A Guide to Patient Advocacy Speak Up! Be Heard! & Don t Be Scared! What you need to know about healthcare advocacy and becoming more actively involved in your healthcare. Prepared by: Healthcare Support

To ensure the functioning of the site, we use cookies. We share information about your activities on the site with our partners and Google partners: social networks and companies engaged in advertising and web analytics. For more information, see the Privacy Policy and Google Privacy &amp Terms.
Your consent to our cookies if you continue to use this website.