We urgently require an ICM engineer to work as a part of a team in an ICM centre, to provide end to end support to customers. You will need to be able to assume the role of technical incident manager when various parties are involved in resolving an issue such as the CSC/NMC or subcontractors. You will take responsibility for resolution of the issue end to end.

Reporting into the Head of Customer Support this is a pivotal role to ensure technical timely and accurate responses to customer issues. The successful applicant will provide first class technical support to Customers for software issues raised from within the field. This role encompasses triage and handling of issues arising directly from the Customer Help Desk, Sales force and Software Team Leaders and Software Developers in Development. As Software Support Leader, the successful candidate will work closely with the Hardware Support Leader to cover the full range of Sepura Development support activities.

Responsibilities and tasks of this role include:

* Review and update customer raised software issues on a daily basis with the latest information from Development, Customer support and Sales

* Work closely with software development teams to carry out in-depth investigations of issues, identify root-causes and work-arounds, where applicable, and prioritise solutions within business needs

* For non-urgent problems, to propose and agree solutions and timescales within upcoming releases

* For urgent issues, to escalate where necessary, negotiate resources and plan the investigation, specification, implementation and testing of solutions

Software development engineer working in the driver team on software controlling of the hardware platform. Relevant experience in audio management is of specific interest but the role will cover a wide range of low level driver development.

Tasks will include:

* Analysis and evaluation of requirements to provide proposals for technical solutions

* Design and definition of software

* Implementation of software in the driver layer, specifically related to audio management

* Integration testing of software within the software and hardware platform

* Support and maintenance of the code base.

* Participation in the definition, planning and leadership of software tasks at the work package level

* Participation in technical reviews.

* Investigation and resolution of issues.

DESCRIPTION OF PERSON (Main skills, personal attributes):

TECHNICAL SKILLS (ESSENTIAL)

* Extensive knowledge of the C programming language in a real time system.

* To provide first class electrical / electronic design support, supplier quality, production engineering and new product introduction support throughout the product lifecycle including value engineering and component obsolescence.

* To carefully specify, supervise and review new design work carried out by external design teams.

Electrical/Electronic Support

To provide first class development support for the Electrical / electronic aspects of products. Particularly that:

* EE related issues seen in production, repair, in Development, or by customers are analytically and systematically addressed.

We are looking for highly skilled telecom professionals with Network Rollout experience in the areas of Project Management, Civil Works, Tetra Radio Planning, Transmission Planning, Site Acquisition, IT Project Management and Administration to join our team of consultants.

RESPONSIBILITIES:

Potential candidates must share an interest in ensuring that our customer's project is a success. To do this, we expect that you are able to:

* Manage the project and interface to the customer on a daily basis.

* Work collaboratively with the Sirius team.

* Develop and optimise the project to ensure successful implementation.

* Focus on the daily operational aspects of project implementation.

* Strategically add value to the project.

* Provide leadership, support and clear communications to members of project team.

* Work collaboratively with clients in order to achieve project goals and timely delivery.

My client a leading telecommunications organisation based in Saudi Arabia is currently in need of a highly skilled Senior TETRA Network Engineer with extensive exposure to developing and writing network system RFP (Request for Proposal) and selecting managing vendors to ensure timely completion of projects. The successful candidate MUST HAVE extensive experience in the telecommunications industry with a focus on TETRA network system design and maintenance.