Short staffed, careless, and miss-managed describe the operational side of this beautiful facility. If you like to see you loved one in the emergency room at Allegiance hospital Ridgecrest is the place for them. The senior staff and management have become proficient at telling stories that do not make sense as to how terrible accidents happen. Management appears to be kind and sincere wile apologizing for the accident and subsequent pain your loved one is in but do nothing to correct the problem. The desire for profit keeps staff levels low especially at night and staff training is non existent because it costs too much. The facility is new and nicely appointed. the color schemes and decoration are done to perfection.

1
out of 5 Stars

Feb 04, 2015

If I could rate zero I would. I had a family member stay here for a little over a week and it was horrible care. I would not take my dog to Heartland! Call lights did not get answered. Had to wait over 2 hrs for pain medicine. She was NOT SHOWERED during her entire stay! (patients are supposed to get 2 showers a week) Only one of the 2 patients in the room could see out the window. There is very little space for family members to visit. As for cleanliness I wouldn't say it was filthy but it wasn't as clean as it should be for being a medical facility. I would HIGHLY recommend going elsewhere.

Feb 22, 2012

This place has been fantastic for our family, and we should know as our father has been here several times in the past few years. Each time, the care, treatment, room, organization and follow through has been very good. Travis does a great job with the admission and discharges and has helped our family alot over the past several years. I would highly recommend the Jackson County Medical Care Facility on Lansing Ave. in Jackson, and know that when my dad is here, he is being well taken care of.

5
out of 5 Stars

Oct 30, 2011

They were wonderful with my father and mother when they both were in for rehab. My mother called it the 5 star hotel. Like anywhere you will run into a problem with something but when you let them know they will make sure it is taken care of.. Nothing is perfect but this place is close..