City Of Wolfsburg

BACKGROUND

The City of Wolfsburg is committed to providing fast and dependable services to its citizens. Without a telephone service that could support the volume of incoming calls, the city knew it was time for a change.

CHALLENGE

Not unlike other municipalities, the City of Wolfsburg struggled with handling the influx of calls and emails. Needing to provide faster and better service, the City considered software solutions that could manage their communication systems, provide automation of regular tasks, and also provide reporting functionality.

HOW ECENTA HELPED

With the end-goal of eliminating long wait times while also connecting citizens to the relevant city contact person, ECENTA worked to enhance the City’s SAP CRM by integrating additional service center applications.

Extended the SAP CRM application for faster, more comprehensive information on citizen queries

"SAP Contact Center, expertly implemented by ECENTA, has really been great for our city. The management of contacts, high rate of availability, and good data management are helping us get closer to our citizens every day.”

OMNICELL INC.

Institut Straumann AG

We use cookies to personalize our website for you and improve it constantly. By continuing to browse this website you agree to the use of cookies. For further information on used cookies and how to prevent their employment click here.