Virtual Office Pro users are able to record calls and maintain recording data up to 1 GB (per extension) for free. The storage fee is $4.99 per 1 GB (or portion thereof) in excess of the free limit. Please contact 8x8 Support for questions about storage fees.

Recordings can be managed in either Account Manager or Virtual Office Desktop/Online by:

Account administrators (for all extensions in the PBX)

Each individual extension user (for their own recordings)

Note: Users who have call recording set to Always On should be especially wary of their recording storage to avoid fees. 8x8 Support is not able to delete recordings on behalf of customers/users. Please use the steps below to delete your recordings, and take care to monitor your storage.

View Current Media Usage

To view current usage as an Account Admin (Virtual Office Desktop/Online)

Log in to Virtual Office Online or Desktop using primary admin login credentials.

Note: This is currently available in Virtual Office Desktop's Classic Mode.