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The Omaha Gbl Sls&Ctmr Care Campus, located at 1818 North 90th Street, Omaha, NE 68114 is currently hiring a Customer Care Sales Specialist.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

SPECIFIC RESPONSIBILITIES:
1. To answer incoming calls efficiently and in a courteous manner, according to Marriott Reservation Sales Standards. Unless otherwise instructed by management, a primary responsibility of this position is to be at workstation available to accept and properly process calls when scheduled to do so.
2. To assist Marriott guests in making reservations; provide customer service and assist with problem resolution in a professional manner. To identify different types of guests and adjust selling skills appropriately to capture the sell.
3. Demonstrate competent operation of the Merlin and MARSHA computer systems and telephone console.
4. Maintain updated knowledge and understanding of all Marriott Lodging Brands and programs.
5. Maintain updated knowledge and understanding of all hotel-selling strategies to maximize hotel occupancy and revenue.
6. Maintain continuous improvement in conversion, Calls per Hour and Revenue per call.
7. Displays a pleasant, helpful and courteous attitude toward customers and fellow associates.
8. To advocate the Spirit-to-Serve program and the 20 basics in the workplace.
9. To be aware of all existing accident prevention and safe work practice programs in the center and to work in a manner free from unsafe acts and to create a safe environment in which others may work.
10. Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.
CRITICAL TASKS
Policies and Procedures
1. Protect the privacy and security of guests and coworkers.
2. Maintain confidentiality of proprietary materials and information.
3. Follow company and department policies and procedures.
4. Perform other reasonable job duties as requested by Supervisors.

Guest Relations
5. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
6. Address guests' service needs in a professional, positive, and timely manner.
7. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
8. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
9. Thank guests with genuine appreciation and provide a fond farewell.
10. Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Communication
11. Speak to guests and co-workers using clear, appropriate and professional language.
12. Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
13. Talk with and listen to other employees to effectively exchange information.

Working with Others
14. Support all co-workers and treat them with dignity and respect.
15. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

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Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.