Support

Careers

With the 24x7 ActiveWatch for Threat Manager service augmenting the solution, we experienced a positive ROI almost immediately. A key element was the exceptional training provided by Alert Logic. That’s an extremely valuable offering which is very rare among software providers. I now know that as we grow, we have a strong security partner in Alert Logic.

Empowering Marketers Around the GlobeSecurity Built for AWS

Concep is a trusted long-term partner to over 200 firms globally, delivering enterprise-wide email marketing and mobile business development technology and supporting services. Concep’s email marketing solutions provide the tools for efficient, targeted, high-value email marketing. Many of the world’s leading professional and financial services firms depend on their responsive event workflows and in-depth analytics to deliver rich, interactive campaigns optimized for any device.

The Challenge

Paul Goldsmith, IT Infrastructure Manager at Concep, oversees the internal and external environments at Concep. He is responsible for maintaining availability and high security standards while meeting ISO 27001 compliance requirements. There were two key drivers that motivated Paul and his team to seek out a new approach to security and compliance:

Customer Expectations - the need to take a different security framework approach stemmed from a discussion with one of Concep’s biggest clients. When the subject turned to security, it was difficult to extract the necessary data to answer these questions immediately. This led to a highly inefficient process that created delays in providing the right information to the client.

Data Visibility - Customers who regularly renew their Concep contracts want to have discussions around platform availability. Specifically, they want to know if any downtime experienced during their previous contract was the result of any security issues. Understanding the security posture of the Concep platform gives customers the full visibility they need to feel confident that their sensitive data is secure.

With Alert Logic in place, we receive real-time notifications of potentially malicious activity and can take the appropriate steps to protect our data. It’s a massive plus and a heavy weight off my mind to have the Alert Logic team watching our backs 24x7.

Paul Goldsmith, IT Infrastructure Manager

Why Alert Logic?

Paul began looking for a security partner that could detect network threats and intrusions through an Intrusion Detection System (IDS) and perform internal and external vulnerability scanning. He initially considered Alert Logic because he knew that Alert Logic solutions were purpose-built for the Amazon Web Services (AWS) cloud platform, meaning the solutions could provide deeper insight than a product that was retrofitted to work in the cloud. He ended up selecting Alert Logic because he not only had the right technology in place to protect his customers’ data, but also a team of security experts monitoring his environment 24x7.

The Results

With managed security, Concep gets expert recommendations from the Alert Logic Security Operations Center. Alert Logic security analysts ensure Concep has the support they need to react to any incidents that the solution detects.

Concep now has the ability to reassure their clients that they have a comprehensive network threat and intrusion detection capability as well as a vulnerability scanning solution protecting their sensitive data 24x7. Now Concep can provide their customers with the visibility they expect regarding their security posture by giving them reports on potential security issues that were detected by Alert Logic.

“With the 24x7 ActiveWatch for Threat Manager service augmenting the solution, we experienced a positive ROI almost immediately. A key element was the exceptional training provided by Alert Logic. That’s an extremely valuable offering which is very rare among software providers. I now know that as we grow, we have a strong security partner in Alert Logic,” said Goldsmith.