Customer Service

Customer Service

All Cleveland Accounting Companies are Not the Same

At Pease & Associates, CPAs we want happy clients Period! Establishing clear expectations, maintaining open communication, and providing our clients with unsurpassed service provides the foundation upon which healthy, long-term client relationships are built. We also believe it’s what separates us from many other accounting companies in Northeast Ohio. At Pease & Associates, CPAs we pledge to:

Understand your business—it is our first priority to understand the nature of your business, your operations, the industry you work in, and how to make your business successful. Our ability to serve you best is based on a thorough understanding of what you do.

Plan our work with you—each client has a different way of working with his or her accounting consultant. We will design our work plan around you, your staff, and your needs.

Manage the work as if we were the client—putting ourselves in your shoes and thinking about the work from your point of view is critical. This approach allows us to schedule, communicate, and even charge our fees in a fair and cost-effective manner.

Communicate according to your needs—effective and timely communication is one of the key factors in a successful relationship between accounting companies and their clients. We will understand your schedule, how often communication is needed, and work closely with you.

Provide the quality you expect—as our mission statement says, providing quality service is what Pease & Associates is all about. You can count on us to have quality people on your engagement and to offer quality solutions to your business challenges.

Call our office at 216.348.9600 and schedule a free consultation. We look forward to hearing from you and telling you more about how we can help as your accounting consultant in Cleveland, Akron, Beachwood and Northeast Ohio.