mantisbt-dev

Hi,
sorry if this is not the right place to post this, but I thought you
might be able help.
Has anyone tried to integrate the mantis bug database with a call
logging database? I noticed that there is a help desk version of
mantis, although the project seems to have gone a little stale.
can anyone suggest any other software that they use in conjunction with
mantis? Has anyone attempted to modify/patch mantis for working with
any sort of help desk stuff?
anyone got any advice? I have not tried to do anything like this before
and I don't really want to reinvent the wheel. :)
My current idea is to create custom projects that will reflect the
detail of the client, from there bugs or calls can be attached to the
project(customer) using the relationship function. - I think that with a
bit of thought and design effort this could work reasonably well.
Ideally I would want the help desk database and the bug database to be
the same database.
advice greatly received.
Cheers
Steve

Hello,
For example, I can suggest you to use additional fields for caller
identifying (add text fields like caller number and caller name).
Could you explain in more details, what do you want to see in such integrat=
ion?
2005/12/20, steveb@... <steveb@...>:
> Hi,
>
> sorry if this is not the right place to post this, but I thought you
> might be able help.
>
> Has anyone tried to integrate the mantis bug database with a call
> logging database? I noticed that there is a help desk version of
> mantis, although the project seems to have gone a little stale.
>
> can anyone suggest any other software that they use in conjunction with
> mantis? Has anyone attempted to modify/patch mantis for working with
> any sort of help desk stuff?
>
> anyone got any advice? I have not tried to do anything like this before
> and I don't really want to reinvent the wheel. :)
>
> My current idea is to create custom projects that will reflect the
> detail of the client, from there bugs or calls can be attached to the
> project(customer) using the relationship function. - I think that with a
> bit of thought and design effort this could work reasonably well.
>
> Ideally I would want the help desk database and the bug database to be
> the same database.
>
> advice greatly received.
>
> Cheers
>
> Steve
>
>
>
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> Mantisbt-dev@...
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>
--
Cyril Margorin

Hi Cyril,
We have looked at that, and it didn't seem to have the flexibility that
we require, however, seeing as its so close to xmas, we are downing
tools and refusing to do any more work until the new year :)
I am going to write a proper spec up and send it across in the new year.
cheer
Steve
Cyril Margorin wrote:
> Hello,
>
> For example, I can suggest you to use additional fields for caller
> identifying (add text fields like caller number and caller name).
>
> Could you explain in more details, what do you want to see in such integration?
>
> 2005/12/20, steveb@... <steveb@...>:
>
>>Hi,
>>
>>sorry if this is not the right place to post this, but I thought you
>>might be able help.
>>
>>Has anyone tried to integrate the mantis bug database with a call
>>logging database? I noticed that there is a help desk version of
>>mantis, although the project seems to have gone a little stale.
>>
>>can anyone suggest any other software that they use in conjunction with
>>mantis? Has anyone attempted to modify/patch mantis for working with
>>any sort of help desk stuff?
>>
>>anyone got any advice? I have not tried to do anything like this before
>>and I don't really want to reinvent the wheel. :)
>>
>>My current idea is to create custom projects that will reflect the
>>detail of the client, from there bugs or calls can be attached to the
>>project(customer) using the relationship function. - I think that with a
>>bit of thought and design effort this could work reasonably well.
>>
>>Ideally I would want the help desk database and the bug database to be
>>the same database.
>>
>>advice greatly received.
>>
>>Cheers
>>
>>Steve
>>
>>
>>
>>-------------------------------------------------------
>>This SF.net email is sponsored by: Splunk Inc. Do you grep through log files
>>for problems? Stop! Download the new AJAX search engine that makes
>>searching your log files as easy as surfing the web. DOWNLOAD SPLUNK!
>>http://ads.osdn.com/?ad_id=7637&alloc_id=16865&op=click
>>_______________________________________________
>>Mantisbt-dev mailing list
>>Mantisbt-dev@...
>>https://lists.sourceforge.net/lists/listinfo/mantisbt-dev
>>
>
>
>
> --
> Cyril Margorin
>
>
> -------------------------------------------------------
> This SF.net email is sponsored by: Splunk Inc. Do you grep through log files
> for problems? Stop! Download the new AJAX search engine that makes
> searching your log files as easy as surfing the web. DOWNLOAD SPLUNK!
> http://ads.osdn.com/?ad_idv37&alloc_id865&op=click
> _______________________________________________
> Mantisbt-dev mailing list
> Mantisbt-dev@...
> https://lists.sourceforge.net/lists/listinfo/mantisbt-dev
>
>