The Job Satisfaction Survey, JSS is a 36 item, nine facet scale to assess
employee attitudes about the job and aspects of the job. Each facet is assessed
with four items, and a total score is computed from all items. A summated
rating scale format is used, with six choices per item ranging from
"strongly disagree" to "strongly agree". Items are written
in both directions, so about half must be reverse scored. The nine facets are
Pay, Promotion, Supervision, Fringe Benefits, Contingent Rewards (performance based
rewards), Operating Procedures (required rules and procedures), Coworkers,
Nature of Work, and Communication. Although the JSS was originally developed
for use in human service organizations, it is applicable to all organizations.
The norms provided on this website include a wide range of organization types
in both private and public sector.

Below are internal consistency reliabilities (coefficient alpha), based on a
sample of 2,870.

Scale

Alpha

Description

Pay

.75

Pay and remuneration

Promotion

.73

Promotion opportunities

Supervision

.82

Immediate supervisor

Fringe Benefits

.73

Monetary and nonmonetary fringe benefits

Contingent Rewards

.76

Appreciation, recognition, and rewards for
good work

Operating Procedures

.62

Operating policies and procedures

Coworkers

.60

People you work with

Nature of Work

.78

Job tasks themselves

Communication

.71

Communication within the organization

Total

.91

Total of all facets

For more information about the development and psychometric properties of
the JSS, consult the following sources:

Spector, P. E. (1985). Measurement of human service staff satisfaction:
Development of the Job Satisfaction Survey. American Journal of Community
Psychology, 13, 693-713.