Problem

Environment

Solution

The 1102 error message is caused by a communication failure between one of the printheads (cartridges) and the All-In-One (AIO). The procedures in this article will help you to resolve this issue.

Troubleshooting a Communication Error between the Cartridge and the Printer

NOTE: The embedded links in the table lead to specific troubleshooting documents.

Step

Action

1

Power off the AIO and remove the power supply from the back of the unit. Wait 30 seconds, then reinsert the power supply and power the AIO back on.Did the error message return?

Yes: Continue to step 2.No: Print a test page. If the test page prints, the error is resolved.

2

Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, gently move the cartridge carrier to the middle of the unit.

3

Remove both cartridges from the AIO. Close the top cover, reinsert the power supply, and power the AIO on.Did the error message return?

Yes: There is a hardware problem with the printer. Continue to Contacting Lexmark below.No: Continue to Step 4.

4

Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, gently move the cartridge carrier to the middle of the unit.

5

Insert the color cartridge. Close the top cover, reinsert the power supply, and power on the AIO.Did the error message return?

Yes: Continue to Cleaning the Cartridge Contacts, then repeat steps 4 and 5. If you have already tried cleaning the contacts, skip to Defective Cartridge Test.No: Continue to step 6.

6

Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, gently move the cartridge carrier to the middle of the unit.

7

Insert the black/photo cartridge. Close the top cover, reinsert the power supply, and power the AIO on.Did the error message return?

Yes: Continue to Cleaning the Cartridge Contacts, then repeat steps 6 and 7. If you have already tried cleaning the contacts, skip to Defective Cartridge Test.No: Print a test page. If the test page prints, the error is resolved.

Cleaning the Cartridge Contacts

NOTE: The embedded links in the table lead to specific troubleshooting documents.

Step

Action

1

Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, gently move the cartridge carrier to the middle of the unit.

2

Remove the cartridges and clean the cartridge contacts (click here for instructions) and the AIO carrier contacts (click here for instructions).

Defective Cartridge Check

To test the cartridge, replace it with either a new cartridge or a known good cartridge from another printer of this type. If the error message persists, proceed to Contacting Lexmark.

Contacting Lexmark

Please contact Lexmark Technical Support for additional assistance. NOTE:When calling for service you will need to know your printer model type and serial number. If you need help locating this information, click here.Please call from near the printer in case the technician asks you to perform a task involving the printer.

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