Welcome. The Empire Blvd Valvoline Instant Oil Change is located approximately .2 miles east of Bay Town Plaza near the intersection of Bay Rd and Empire Blvd across from Wegmans on Empire Blvd.
Johnny Phamisith, Manager

COUPONS

Includes up to 5 quarts of Conventional oil, filter (prem. extra), lube and maintenance check.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.

Includes up to 5 quarts of Synthetic Blend, Full Synthetic or Diesel oil (diesel quarts may vary; see store for details), filter (prem. extra), lube and maintenance check.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.

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TAKING CARE OF YOUR CAR IS EASIER THAN EVER

myCARFAX and Valvoline Instant Oil Change have partnered to make taking care of your car a little easier. Interested in seeing your vehicle’s service history? Just enter your car’s VIN or license plate info to see your free service history report online. myCARFAX offers you all of these benefits:

Notice of any open recalls for your vehicle

CARFAX vehicle service history

Alerts for upcoming recommended services

Address of your nearest Valvoline Instant Oil Change

RECOMMENDED SERVICES

FULL-SERVICE OIL CHANGE

TRANSMISSION SERVICE

FULL-SERVICE OIL CHANGE

Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.

Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.

The cost for accidents resulting from unperformed vehicle maintenance tops $2 billion a year, according to a 2004 study by Car Care Council. Here are three good reasons to choose Valvoline for your car maintenance needs:

Our skilled technicians are rigorously trained in an ASE-certified training program

For most of our services, you won’t even have to leave your car

On average, you’ll save up to 20%–50% on non-oil change services over the dealer1

FULL-SERVICE OIL CHANGE

TRANSMISSION SERVICE

RADIATOR SERVICE

FULL-SERVICE OIL CHANGE

Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.

Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.

Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.

DID YOU KNOW?

Routine maintenance can help keep you safely on the road and improve the fuel efficiency and performance of your vehicle. Stop in today for a free, maintenance check of fluids, air filter, bulbs, tires and wipers when you purchase an oil change.

This particular branch employees I find to be highly skilled. The branch is managed by Johnny with assistance from Sean. Both sk ...

This particular branch employees I find to be highly skilled. The branch is managed by Johnny with assistance from Sean. Both skilled mechanics overseeing the entire operation. I can have my vehicle serviced here with complete confidence!

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5

Gwen D.

The kids did a real nice job and knew what they were doing. They were very courteous and you could tell they liked there job. Ve ...

The kids did a real nice job and knew what they were doing. They were very courteous and you could tell they liked there job. Very pleasant experience.

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5

Patty W

Friendly and informative.

Friendly and informative.

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4

BreG

i went to get a simple oil change, i feel like when going to valvoline im always being pushed for a more expensive choice in oil ...

i went to get a simple oil change, i feel like when going to valvoline im always being pushed for a more expensive choice in oil. Also the pressure of your car needs this or that or something happens to be broken or needing replacing when my vehicle was fine prior to coming in for an oil change. Always feel scammed

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5

Robert B

Great customer services

Great customer services

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5

KristinaK

Service was quick and I had a $20 coupon, that was the best part.

Service was quick and I had a $20 coupon, that was the best part.

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4

Lil'Abner

I was satisfied i dont need to be highly satisfied it was nice and they were very curtious so thank you

I was satisfied i dont need to be highly satisfied it was nice and they were very curtious so thank you

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5

BarbD

I have been going to this specific Valvoline site for years and really trust their service. Great place to go.

I have been going to this specific Valvoline site for years and really trust their service. Great place to go.

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4

Deb A.

The staff was great! The staff was courteous! They were knowledgeable. The pricing was just a little too high for me even with ...

The staff was great! The staff was courteous! They were knowledgeable. The pricing was just a little too high for me even with the coupon.

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5

I travel from the city to the Webster location just to get my oil change because I love the staff great customer service

I was walked through the process. I knew exactly what was going on. Great customer service

I was walked through the process. I knew exactly what was going on. Great customer service

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5

Carrie B

I’ve been going to this location for about three years now. Everyone here is friendly and knowledgeable. My only complaint would ...

I’ve been going to this location for about three years now. Everyone here is friendly and knowledgeable. My only complaint would be the price of a tire rotation. If it wasn’t $25 just to rotate my tires I would have it done here but I can get it done for $5-10 elsewhere. I just don’t understand why Valvoline charges SO much

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5

Musclebaby

Quick, efficient, thorough and friendly!

Quick, efficient, thorough and friendly!

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5

LMC

The service was quick, the rep was friendly and knowledgeable and I didn't feel pressured to purchase extra services.

The service was quick, the rep was friendly and knowledgeable and I didn't feel pressured to purchase extra services.

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5

R10p

The service was great

The service was great

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5

Daphnie T

Did not have to wait. Service personal were on the ball.

Did not have to wait. Service personal were on the ball.

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4

Anonymous

I am happy with the overall experience.

I am happy with the overall experience.

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5

don

fast in and out!

fast in and out!

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5

Nathan S.

Staff was extremely friendly and helpful. They made my visit quite enjoyable and not boring. Devon, Brandon, and Prince helped m ...

Staff was extremely friendly and helpful. They made my visit quite enjoyable and not boring. Devon, Brandon, and Prince helped me with my oil change. They were quick and friendly. I will be coming back for my next oil change because of them!

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5

James M.

I had no idea that one of my license plate lights were out! Thanks!

I had no idea that one of my license plate lights were out! Thanks!

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5

Kay M

I am very pleased and highly satisfied because my vehicle was serviced by the manager and he was very polite and knew what he wa ...

I am very pleased and highly satisfied because my vehicle was serviced by the manager and he was very polite and knew what he was doing

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5

Tom B.

As a first timer here, I am very impressed with the quick and easy experience I had. All staff was courteous and helpful! I will ...

As a first timer here, I am very impressed with the quick and easy experience I had. All staff was courteous and helpful! I will be a new regular!

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5

KristineW

Sean was very friendly. He answered all my questions and even helped to alleviate some concerns that I was having about my car. ...

Sean was very friendly. He answered all my questions and even helped to alleviate some concerns that I was having about my car. Very professional and explained everything in a way that I could understand! (Even though I know nothing about cars!) Johnny was also very friendly. I did not have any interaction with Rachel but I'm sure she was equally as friendly as the other two. They did a great job on my car. I didn't have any wait time. I will definitely be back in the future! Thank you for your great customer service today!

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5

Scott K.

Quick service. Friendly staff. No pressure for additional products and services but other options were communicated and presente ...

Quick service. Friendly staff. No pressure for additional products and services but other options were communicated and presented to me. Very professional all around.

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5

Doreen A

I always get great service here in the webster location I never have to wait long and the people there are always nice and pleas ...

I always get great service here in the webster location I never have to wait long and the people there are always nice and pleasant

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5

Donna W.

i didnt need to make an appointment for service, crew was very friendly and didn't try to sell me anything I didn't need. Over a ...

i didnt need to make an appointment for service, crew was very friendly and didn't try to sell me anything I didn't need. Over all I would recommend this station to a friend.

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5

DevonN, Pittsford NY

I pulled up and someone came out to greet me and told me where to I needed to be for my service. It was about 4:30 pm and I had ...

I pulled up and someone came out to greet me and told me where to I needed to be for my service. It was about 4:30 pm and I had two cars ahead of me, but it was no time before I was able to pull in. My inspection was pass due and they took care of that in addition to two air filters I didn't know I needed. Thanks V crew, GOOD JOB....

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5

Allison

The employee I interacted with the most, Prince, was friendly, helpful and patient with some questions that I had. The techs we ...

The employee I interacted with the most, Prince, was friendly, helpful and patient with some questions that I had. The techs were quick with the oil change and Joshua, the topside tech, was equally friendly. Overall the employees were a pleasure to interact with and appeared committed to providing me with a pleasant customer experience that left me feeling as if I was dealing with a neighborhood service station. Being older than them, I felt as if I was dealing with my nephews which left me completely at ease and is the ultimate compliment I can give.Also the fact that Prince took the time to explain to me the whys of the other services recommended without any high pressure tactics left me far more likely to come in to the shop and get one of the recommended services. Post holidays, finances are a little tighter which is why I appreciated the lack of pressure. I will most certainly be back to this location. They have a great team and their customer service skills is what sets them apart from other oil change service providers.

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5

Doug P.

Prince was great. Informed me every step of the way on what was being done to my car. Made suggestions for maintenance without ...

Prince was great. Informed me every step of the way on what was being done to my car. Made suggestions for maintenance without pressure to purchase.

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5

Brad

Great experience.

Great experience.

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5

BDS

My technician, Prince was very knowledgeable, explained everything in detail and was extremely professional and courteous. Will ...

My technician, Prince was very knowledgeable, explained everything in detail and was extremely professional and courteous. Will go again and ask for him in a heartbeat.

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4

larry

They did a good job.

They did a good job.

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5

Carol S

The technicians are always friendly and professional. One in particular. I wish I could remember his name. He has worked there f ...

The technicians are always friendly and professional. One in particular. I wish I could remember his name. He has worked there for years.

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5

Sgt. david B.

The staff are very curtious and knowledgeable. Always a pleasure going there

The staff are very curtious and knowledgeable. Always a pleasure going there

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5

Valerie G.

Staff was courteous and seemed knowledgeable. Once in the bay, service was prompt.

Staff was courteous and seemed knowledgeable. Once in the bay, service was prompt.

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4

Maribella

I wanted an oil change and inspection, I was told I could possibly not get an inspection because they were "low" on stickers- w ...

I wanted an oil change and inspection, I was told I could possibly not get an inspection because they were "low" on stickers- well, if they are low on stickers, they still have some left. My vehicle did not pass inspection and I was told to come back after Jan 3 which is fine and I'll do that - (when they have stickers) - but I would have rather heard the upfront truth - "Yes, we can do an inspection however we don't have any stickers and you'll have to come back after Jan 3rd for us to give you one" - that way I would not have called all around town while waiting outside just in case they weren't going to complete the inspection.

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5

Mike R

Johnny runs the facility very well . All the workers are knowledgeable and friendly . Safety and teamwork are displayed by every ...

Johnny runs the facility very well . All the workers are knowledgeable and friendly . Safety and teamwork are displayed by everyone . All work is done completely and professionally there .

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5

Erika k

The service man -Mike did a very nice job, made small talk, it was a nice change instead staring at my phone.

The service man -Mike did a very nice job, made small talk, it was a nice change instead staring at my phone.

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5

Schotzi

They greet me with a smile, the service is quick and thorough. This visit was for air in the tires.

They greet me with a smile, the service is quick and thorough. This visit was for air in the tires.

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4

Oilchanger

I chose the wrong line. A car came after me and got in quite a bit some. When I finally got in the mechanic went outside and t ...

I chose the wrong line. A car came after me and got in quite a bit some. When I finally got in the mechanic went outside and they talked awhile. I had to be someplace and got antsy. One person went below and I was last again. I got the impression there were enough people that a second person could have gone below from what I was hearing.

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5

DonP

Always professional and knowledgeable. A pleasure to have them work on my vehicles.

Always professional and knowledgeable. A pleasure to have them work on my vehicles.

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5

Andy M.

My customer service guy Andrew was phenomenal and was not pushy nor uninformative in any way.

My customer service guy Andrew was phenomenal and was not pushy nor uninformative in any way.

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5

Chris F.

Sean and Mike were very helpful. i stopped back in after a recent oil change because I noticed an oil leak on my driveway. I cal ...

Sean and Mike were very helpful. i stopped back in after a recent oil change because I noticed an oil leak on my driveway. I called first and spoke to Sean about the issue, he was very accommodating and told me to come to the store at my convenience. when I arrived there was no wait. Mike went into the pit, took some pictures of the affected areas and even sent them to me. Sean verified what was seen and both suggested taking my vehicle to a service repair shop to have the issue further investigated for a possible main rear seal leak or an oil sending unit problem. I was happy to know that the problem did not stem from their original service and also that they were willing to be honest and upfront with their findings. i will continue to bring both mine and my wife's vehicles for routine maintenance. thanks for the help to Sean and Mike at the Valvoline in webster ny on empire blvd.

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5

Jason1331

Fast and courteous service.

Fast and courteous service.

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5

Glen the Glass Guy

Great customer service. Knowledgeable staff. Friendly people.

Great customer service. Knowledgeable staff. Friendly people.

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5

Julie E.

Promt courteous service. Would go back again.

Promt courteous service. Would go back again.

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4

KMC

They were all very friendly. Unfortunately they got oil on my door handle and on the truck (from opening the door to scan my ve ...

They were all very friendly. Unfortunately they got oil on my door handle and on the truck (from opening the door to scan my vehicle bar code), oil on the hood where they pushed it down to lock it, and oil on the sides where they touched while working under the hood. It was very noticeable on my white truck. It would have been nice for them to use mechanics blankets when leaning over the body into the motor area so not to scratch or dirty the vehicle and to wipe off the oil they put on the car.

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5

Kobie B.

It was fast no waiting.

It was fast no waiting.

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5

JJ

Everyone who I interacted with was VERY friendly, at least 3 separate employees, including the manager, were all very polite, ch ...

Everyone who I interacted with was VERY friendly, at least 3 separate employees, including the manager, were all very polite, cheerful and friendly people. I was actually surprised, usually you will have staff that is friendly but the staff at this location actually just really all appeared to be enjoying their day, were more friendly and candid than even a restaurant staff, but were still working hard, and seemed to be working quite well together. Overall great experience

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5

Mike M

Prince provided awesome customer service and made me enjoy the visit. He didn't try to rush me out the door once my car was done ...

Prince provided awesome customer service and made me enjoy the visit. He didn't try to rush me out the door once my car was done either. We had a nice chat and I will definitely be back

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5

VernF

Johnny the manager is great and always remembers me and the entire staff is well trained and does a great job.

Johnny the manager is great and always remembers me and the entire staff is well trained and does a great job.

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5

Don H

Everything was handled in a timely and professional manner.

Everything was handled in a timely and professional manner.

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2

Steve d

Recommended next service is not per manufacturers recommended interval

Recommended next service is not per manufacturers recommended interval

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5

2018 Chevy Equinox1077

My Technician Prince was extremely professional friendly and helpful

My Technician Prince was extremely professional friendly and helpful

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5

Janet C

time wise it was great

time wise it was great

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1

Doctor k

YOU GUYS ARE RIP OFFS ITS ABSURD THAT I PAID $50 dollars for cheap conventional oil. I thought it was 19.99 or 29.99 at most wil ...

YOU GUYS ARE RIP OFFS ITS ABSURD THAT I PAID $50 dollars for cheap conventional oil. I thought it was 19.99 or 29.99 at most will never ever return here again. EVERYONE THAT I TALKED TO SAID ITS A 1 and done shop.

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5

Lwak

I took advantage of a snow day for me to get get my inspection done. Happy to see Valvoline was open in this crazy weather!. Pr ...

I took advantage of a snow day for me to get get my inspection done. Happy to see Valvoline was open in this crazy weather!. Prince was the service team member that assist me. He is very friendly, pleasant and courteous. Was careful to warn of possible slippery surface which was nice and assist to wait area. He did the job needed to do went over everything replaced wipers and I was good as new on my way in no time. Thanks again Prince! and it was nice and warm in there too!

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4

Cars44

Pricing is crazy compared to other places and there are never any discounts other than oil changes

Pricing is crazy compared to other places and there are never any discounts other than oil changes

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4

Jerry g

Didn't explain things clearly, they didn't communicate well with each other about the tasks they were performing but communicate ...

Didn't explain things clearly, they didn't communicate well with each other about the tasks they were performing but communicated well to each other about their plans for after work and for Thanksgiving. There was no signage for what is included in the $70 oil change I received. I used to work at this location in the 1980's when it was Grease and Go, I can tell you that it is absolutely not as tight of a ship or as professional as it was then. Lack of leadership....will try one of your other locations but will not return to Empire Blvd Webster. Sorry, just being honest

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5

Deborah M

I appreciated the print out of what services my car needs and the explanation for each service. CSR Prince was nice and knowledg ...

I appreciated the print out of what services my car needs and the explanation for each service. CSR Prince was nice and knowledgeable

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5

Doug H

Gray staff. Take all my vehicles here!

Gray staff. Take all my vehicles here!

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5

Kj

I just needed my tire pressure checked. They were really nice about it and made sure everything was good.

I just needed my tire pressure checked. They were really nice about it and made sure everything was good.

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5

Anonymous

The Empire Blvd Rochester NY team is wonderful.

The Empire Blvd Rochester NY team is wonderful.

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5

Carmen B.

no waiting time; personalized recognition by the manager (Johnny) immediately upon entering the facility (a welcoming smile and ...

no waiting time; personalized recognition by the manager (Johnny) immediately upon entering the facility (a welcoming smile and handshake!). A wave and smile from the asst mgr, Sean. I needed a bulb changed, an oil change and a state emissions inspection. All was taken care of quickly and thoroughly. I was also sent off with a smile and a nice statement to have a safe and Happy Thanksgiving! Wonderful staff, efficient and thorough handling of the services I needed.

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5

Jas. H

Friendly staff. Good management. Pleasure going there

Friendly staff. Good management. Pleasure going there

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5

Wes

The staff at this facility was SUPER friendly and engaging. Best crew I have ever experienced!

The staff at this facility was SUPER friendly and engaging. Best crew I have ever experienced!

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5

K Sirps

Johnny Phamisith is always a joy to see every time we go there. Knowledgeable and very courteous to his guest.His crew is also ...

Johnny Phamisith is always a joy to see every time we go there. Knowledgeable and very courteous to his guest.His crew is also a great one, they work together as a team to get this done. Team work makes the dream work and this store is the perfect example.Keep up the amazing work guys and gals!

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5

JohnY

This visit was to correct an oil leak as a result of my previous service visit. Problem was quickly evaluated and corrected. Was ...

This visit was to correct an oil leak as a result of my previous service visit. Problem was quickly evaluated and corrected. Was also advised to return if the problem reoccurred

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5

Paul E

Everyone was extremely courteous and knowledgeable

Everyone was extremely courteous and knowledgeable

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5

Denise B

No waiting in line. Just drove right in.

No waiting in line. Just drove right in.

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5

Charles D

They did a great job. It took awhile for them to finish the car ahead of us.

They did a great job. It took awhile for them to finish the car ahead of us.

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5

Paperdragons

The people are always nice and knowledgeable, quick service , I love my car and they always take very good care of it. It's nice ...

The people are always nice and knowledgeable, quick service , I love my car and they always take very good care of it. It's nice that they perform a courtesy check on your entire car and tell you it's okay. They always answer all of my questions even if they are ridiculous :)

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5

Jim R

Overall processSpeedKnowledge Convenience

Overall processSpeedKnowledge Convenience

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5

Tristan Lawrence

Assistant Manager is the best. He should be the store manager because he is great with people.

Assistant Manager is the best. He should be the store manager because he is great with people.

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5

Graygray

The staff was awesome, personable, attentive and quick

The staff was awesome, personable, attentive and quick

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5

Anonymous

Prince waited on me. He was very friendly, knowledgeable and professional as where the rest of the Valvoline workers in the shop ...

Prince waited on me. He was very friendly, knowledgeable and professional as where the rest of the Valvoline workers in the shop. Would definitely return for next oil change.

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5

Randall P.

Everyone was courteous and the work was done quickly.They didn't ask me a lot of questions about buying other services or produc ...

Everyone was courteous and the work was done quickly.They didn't ask me a lot of questions about buying other services or products.I asked for an oil change,tire rotation and inspection.Mike asked me if I would like my wipers changed and that was it.Perfect !

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5

David b

It is a great place to go. Everyone’s very polite and courteous and oil is changed in no time ! Great experience!!!! Thank you.

It is a great place to go. Everyone’s very polite and courteous and oil is changed in no time ! Great experience!!!! Thank you.

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4

Gio R

Over the years Valvoline & other chains are aggressive at pushing other products & services. Even though I said not to look at t ...

Over the years Valvoline & other chains are aggressive at pushing other products & services. Even though I said not to look at the air filter, I was presented with one from my car. Plus do services whatever city I am in yet they want to remind me certain services should be done at specific mileage. You have gone overboard at trying to convince you're looking our for our interest. Will keep looking for a service place that changes the oil & filter quickly, afraid that most are like Valvoline. Assertive, not aggressive, list items and let people decide without pressure. Thanks!

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5

Piper D

I always get great service at Valvoline. The staff are attentive, work is efficient and professional and the price is good for t ...

I always get great service at Valvoline. The staff are attentive, work is efficient and professional and the price is good for the service performed. I often recommend Valvoline to my friends and family.

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5

Anonymous

Johnny the manager did a great job! He took good care of me. But he is also a great leader and you could tell that he knew what ...

Johnny the manager did a great job! He took good care of me. But he is also a great leader and you could tell that he knew what was happening all around him!

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5

Jvkswm

Nothing different from what I normally experience

Nothing different from what I normally experience

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4

Tracy F

I waited over an hour from the time I pulled into line, until the time my car was in the bay. The man who greeted me in line sai ...

I waited over an hour from the time I pulled into line, until the time my car was in the bay. The man who greeted me in line said it would be about half an hour until I was in the bay, but it was an hour. Also, your prices are still too high. Especially when waiting an hour. I could have gone elsewhere for less money and less wait time. I only stayed because I kept hoping they'd bring me in.

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5

DGoode

The manager greeted me as soon as I arrived and let know that it would be a couple of minutes. A few minutes later Sean the ass ...

The manager greeted me as soon as I arrived and let know that it would be a couple of minutes. A few minutes later Sean the asst. manager came out and had me switch bays because the other one was going to be faster. He then got me in quickly and very efficiently took care of me car. He was pleasant and respectful the entire time.

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4

Steve B

Just the wait involved

Just the wait involved

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4

Barb L

The price, $64.99, for an oil and filter change was high compared to other establishments I have used. I went to Valvoline beca ...

The price, $64.99, for an oil and filter change was high compared to other establishments I have used. I went to Valvoline because I didn't need an appointment. That is not worth the additional $20 - $25 for the same services.

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5

Sush Diaz

The manager is a great guy !

The manager is a great guy !

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5

Kelley F

I always have polite courteous service. Never feel pressure. Quick in and out service with out feeling the service is rushed. Gr ...

I always have polite courteous service. Never feel pressure. Quick in and out service with out feeling the service is rushed. Great group of gentlemen working there. Never had an issue.

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5

Lauzon6

Friendly staff. Very helpful

Friendly staff. Very helpful

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5

Paul Z

I was in and out fast

I was in and out fast

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5

stacey k

they also got me in for my inspection right away b/c they knew I had to get back to work and there was a few customers waiting e ...

they also got me in for my inspection right away b/c they knew I had to get back to work and there was a few customers waiting etc... they were so super nice and awesome and checked my lights (which was the first time and I go there all the time)

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5

Nathan S

The staff members were very friendly and explained everything to me. I don't have much knowledge on cars but I did not feel judg ...

The staff members were very friendly and explained everything to me. I don't have much knowledge on cars but I did not feel judged or anything. The procedure was quick and easy.

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5

TK

I had two of my vehicles inspected and various fluid services completed. The staff was professional and very courteous during m ...

I had two of my vehicles inspected and various fluid services completed. The staff was professional and very courteous during my stay.

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5

Chuck Dags.

The service mgr., Johnnie, is very knowledgable and works very efficiently and thorough. He delivers a high degree of confidence ...

The service mgr., Johnnie, is very knowledgable and works very efficiently and thorough. He delivers a high degree of confidence in his abilities.I can trust my vehicle to him and sit in the waiting area without checking what they are doing every few minutes!He also runs a very tight ship branch.

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5

Chrissy

I like that I’m in and out in a timely manner and the staff are friendly

I like that I’m in and out in a timely manner and the staff are friendly

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5

Deb M

Sean and Johnny Webster, NY were extremely nice and informative!!!

Sean and Johnny Webster, NY were extremely nice and informative!!!

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3

Mikes

Had to wait more than 15 minutes outside. Seemed like they were understaffed. They have 3 bags and all I saw were 4 people worki ...

Had to wait more than 15 minutes outside. Seemed like they were understaffed. They have 3 bags and all I saw were 4 people working.

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4

Traci

I think it would be nice if there were separate lanes for inspections or longer services vs quick oil change. I waited at least ...

I think it would be nice if there were separate lanes for inspections or longer services vs quick oil change. I waited at least 45 minutes in the lane before I could pull in. That is not a quick oil change. Either that or a single line that forms like at a bank, so that people that come in behind you don't get in and out before you. I watched people coming in behind me and leaving before me and that does not make me happy. Other than that I was very satisfied, the staff is great, service is quick once you get into the bay.

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5

GaryP

Everyone is always very Professional.

Everyone is always very Professional.

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5

Anonymous

The staff is always knowledgeable and efficient. In addition to needing an oil change, I was also having an issue with my tire p ...

The staff is always knowledgeable and efficient. In addition to needing an oil change, I was also having an issue with my tire pressure sensor. They suggested checking my spare tire in addition to my regular tires, which was the cause of the issue. I appreciated this extra assistance.

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4

Jerry

Very busy. Long wait times

Very busy. Long wait times

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5

LukeW

Friendly staff and efficient work

Friendly staff and efficient work

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5

Susandport

The staff was awesome. They all have a wonderful sense of humor and addressed all my concerns

The staff was awesome. They all have a wonderful sense of humor and addressed all my concerns

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5

Mark S.

The staff was very knowledgeable and friendly.

The staff was very knowledgeable and friendly.

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5

Cre

Fast service and I can sit in my car! He also check my tires for a leak.

Fast service and I can sit in my car! He also check my tires for a leak.

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5

Camralady

Fast service. Nice People work there.

Fast service. Nice People work there.

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5

Bob P

Fast, friendly service

Fast, friendly service

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5

rod d

The assistant manager went over and above to make suggestions and was very quick with the work

The assistant manager went over and above to make suggestions and was very quick with the work

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4

Greg

The price for a full synthetic oil change increased again and was just under $100.I can have the same service completed at the H ...

The price for a full synthetic oil change increased again and was just under $100.I can have the same service completed at the Honda dealer for $39.99, all day everyday.Another competitor offers a full synthetic oil change for under $50. I have been going to Valvoline for many years but do not see the reason it needs to be $100 for an oil change.

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5

bobl

everyone was polite and friendly

everyone was polite and friendly

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5

Jacob D

As soon as I pulled in I was greeted and told which bay to go to. Once I pulled in, a new account was created for me (unable to ...

As soon as I pulled in I was greeted and told which bay to go to. Once I pulled in, a new account was created for me (unable to locate my old one) and within 5 minutes, my oil change was done and they were checking the pressure. Beyond impressed with that crew. I will 100% come back in the future. The assistant manager and crew members were courteous, professional, knowledgeable and incredibly proficient. Kudos gentlemen.

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4

Crystal C

The price for an oil change here is phenomenally expensive!

The price for an oil change here is phenomenally expensive!

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5

Major Steve

I believe the manager was named Johnny. He is a great credit to your organization. VERY professional and friendly. Love the new ...

I believe the manager was named Johnny. He is a great credit to your organization. VERY professional and friendly. Love the new uniforms too!

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5

lady Lisa

overall pleasant experience. staff very friendly and accommodating

overall pleasant experience. staff very friendly and accommodating

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5

SLP

Knowledgeable staff,& friendly.

Knowledgeable staff,& friendly.

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5

Mark R

The staff was very qualified I got in and out in less than 10 minutes

The staff was very qualified I got in and out in less than 10 minutes

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4

Craig

Showed up 8amd no one there to service the inspection had to come back at 10 and then had one hour wait and didn’t take the glu ...

Showed up 8amd no one there to service the inspection had to come back at 10 and then had one hour wait and didn’t take the glue off our windshield when replacing the new sticker

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5

Sdrums

Fast, friendly service

Fast, friendly service

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4

Chrysler 300 - 232,000

it met my expected level of service. highly satisfied should be above and beyond

it met my expected level of service. highly satisfied should be above and beyond

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5

Anonymous

Quick service... Nice guys working there... Not pushy with upselling.

Quick service... Nice guys working there... Not pushy with upselling.

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5

Frankiepat59

Fast curteous service

Fast curteous service

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5

Maria c.

Quick, courteous, informative.

Quick, courteous, informative.

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5

Sadied

I’m always impressed by the managerial staff.

I’m always impressed by the managerial staff.

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5

JillianK

The employee was very honest with me, I asked for my tires to be rotated and instead of just doing it and taking my money, he to ...

The employee was very honest with me, I asked for my tires to be rotated and instead of just doing it and taking my money, he told me I really didn’t need them rotated but what I actually needed was new tires which is something they don’t even have so I knew he wasn’t pressuring me to just get more money so I was very thankful for that.

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4

Debbie P.

The staff and service were great. The price was outrageous and I will probably make an appointment at Goodyear next time I need ...

The staff and service were great. The price was outrageous and I will probably make an appointment at Goodyear next time I need the oil changed. I rather pay less and be a little inconvenienced than to pay for the convenience.

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4

SI

I can get the same oil change for $10 less at my local auto mechanic.

I can get the same oil change for $10 less at my local auto mechanic.

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5

JenO

Quick and efficient

Quick and efficient

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3

Kevin

Not enough guys working

Not enough guys working

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5

Anonymous

I would not go anywhere else. The valvoline in webster by far exceeds any other locations. Johnny the manager has always treate ...

I would not go anywhere else. The valvoline in webster by far exceeds any other locations. Johnny the manager has always treated me with kindness and is very knowledgeable with the products that are being used. I have also observed his repore with his co workers which enables the customers to receive great service in a timely fashion. Kudos to Johnny and his fellow workers at the Webster by location

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5

Marley F.

The employees at this location are incredibly helpful and friendly.

The employees at this location are incredibly helpful and friendly.

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5

Jay F

I continue to get my oil changed here because every time I pull up I'm greeted my a professional team member, I'm in and out and ...

I continue to get my oil changed here because every time I pull up I'm greeted my a professional team member, I'm in and out and have no zero problems with the service.

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5

P Riddy

Overall cleanliness of facility and courteous staff.

Overall cleanliness of facility and courteous staff.

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5

Dave E

Very professional staff. Did not push other services

Very professional staff. Did not push other services

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5

TJohnson

Manager and staff were extremely friendly and knowledgeable. Great FYI's but was never pressured to purchase any additional ser ...

Manager and staff were extremely friendly and knowledgeable. Great FYI's but was never pressured to purchase any additional services. Great Manager and staff at Empire Blvd Webster NY site!

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5

Charleen

My husband and I mentioned at least three times how much the Valvoline team seemed to be loving Ethan they do. We also appreci ...

My husband and I mentioned at least three times how much the Valvoline team seemed to be loving Ethan they do. We also appreciate the fact that they talk to each other to ensure quality. This time we also had access to see the cameras. Great employee training and service!!!!

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5

Claire

Staff was professional and precise. Services are pricey so I go elsewhere if I have time.

Staff was professional and precise. Services are pricey so I go elsewhere if I have time.

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5

MarkB

The employees knowledge and courtesy were exemplary.

The employees knowledge and courtesy were exemplary.

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5

Bill G

They are polite and do a great job , never any problems .

They are polite and do a great job , never any problems .

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5

hsarqui1

I had great service and it was fast. The employees were courteous and very efficient.

I had great service and it was fast. The employees were courteous and very efficient.

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5

Brian M

The friendliness of the mechanic was off the charts. Very helpful too.

The friendliness of the mechanic was off the charts. Very helpful too.

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5

Reid R.

Great technician , fast service, fair price.

Great technician , fast service, fair price.

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4

ford owner

very knowledgeable,no pressure

very knowledgeable,no pressure

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5

AW

This was my first visit to valvoline and could not believe it only took 15 mins. The employees were very pleasant and explained ...

This was my first visit to valvoline and could not believe it only took 15 mins. The employees were very pleasant and explained exactly what they will be doin to my car.

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5

happy in webster

The guy who was at the window was excellent and the guys there worked as a team. I paid a lot more than I wanted to but was ove ...

The guy who was at the window was excellent and the guys there worked as a team. I paid a lot more than I wanted to but was overall happy at the services I received and how friendly and awesome they were. Sometimes when you pull up and you are the only one there the guys may have been just relaxing because it was not their turn . Not here. It was great to see the teamwork. I gave a tip and usually I would never do that either.

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5

Kim V

Expected good service as usual but this visit they didn’t tell me if they checked tire pressure or the air filter like they usua ...

Expected good service as usual but this visit they didn’t tell me if they checked tire pressure or the air filter like they usually do. Also I thought it strange that I was asked if I wanted my lights checked.....they have always added the light checks into the whole experience.

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5

Nasradan

All of the staff were friendly and professional.

All of the staff were friendly and professional.

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5

Happy customer!

I could go on and on! The assistant manager was awesome! Unbelievable service again! Very impressive! I wish I could remember hi ...

I could go on and on! The assistant manager was awesome! Unbelievable service again! Very impressive! I wish I could remember his name. Thank you for the great, service!!!

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5

Greg Rochester NY

Very polite and helpful explaining everthing.

Very polite and helpful explaining everthing.

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5

Jgar

I have been using this faculty for several years. The texh’s are very friendly and knowledgeable. They are great about answering ...

I have been using this faculty for several years. The texh’s are very friendly and knowledgeable. They are great about answering questions and also recommending needed service. I wish every Valvoline facility was this good

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5

Mindee!

Really helpful and friendly staff

Really helpful and friendly staff

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5

Anonymous

good value

good value

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5

Kerman B.

In and out quickly. Got the exact service I had asked for, which was just an oil and filter change.

In and out quickly. Got the exact service I had asked for, which was just an oil and filter change.

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5

DB

Courteous efficient service

Courteous efficient service

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5

MichaelS70

Staff is friendly and knowledgeable. The facility is clean.

Staff is friendly and knowledgeable. The facility is clean.

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5

Anonymous

I have known these guys for a while and they are friendy and laugh but still be serious about their work. They have gone beyond ...

I have known these guys for a while and they are friendy and laugh but still be serious about their work. They have gone beyond the basic service Valvoline requires many times for me. And if anything seemed wrong they always make it right. Give these guys a raise!Grant.

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5

Amanda W

Great service, very friendly staff. The mechanic who helped me was very knowledgeable as well as respectful.

Great service, very friendly staff. The mechanic who helped me was very knowledgeable as well as respectful.

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5

Z. H.

As a first time customer, I was really surprised and pleased with the friendliness of the entire staff. I often feel dismissed b ...

As a first time customer, I was really surprised and pleased with the friendliness of the entire staff. I often feel dismissed by mechanics, but these guys are so nice and also seem to truly enjoy what they do.

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4

Mike B

The staff was great and very professional. My only displeasure was with the extremely high price of the oil change. My dealershi ...

The staff was great and very professional. My only displeasure was with the extremely high price of the oil change. My dealership does it for $35 and Valvoline charged me $80

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5

Schonwelt

Everyone there is professional & friendly. I’ve been coming here every 4,000 miles for two years and some of the guys remember m ...

Everyone there is professional & friendly. I’ve been coming here every 4,000 miles for two years and some of the guys remember me by name when I pull up- even before they check me in. Johnny the manager is amazing. He never makes me feel pressured to purchase add-on services and doesn’t treat me like a “dumb girl”

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5

Marie

The staff at the Webster location is amazing. Every single one of the guys said hello and they were super friendly. They all wor ...

The staff at the Webster location is amazing. Every single one of the guys said hello and they were super friendly. They all worked well together. Always have a super positive experience when I come to this location. These guys are truly top notch!!!!!!

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4

dave

to much money for a oil change. i paid over 60.00 to much.

to much money for a oil change. i paid over 60.00 to much.

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5

RKG

Everyone was very nice - Geoff did a great job.

Everyone was very nice - Geoff did a great job.

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5

Glennie

Kind friendly service. Quick to get you in and out. They look things over and make recommendations but don't pressure you.

Kind friendly service. Quick to get you in and out. They look things over and make recommendations but don't pressure you.

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5

Starryice13

I love coming here and will continue to do so.

I love coming here and will continue to do so.

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5

john g

manager was professional in his explanations and did not intimidate or push me into extra work on my 14 year old car

manager was professional in his explanations and did not intimidate or push me into extra work on my 14 year old car

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5

JV63

Very fast and no pressure for additional services

Very fast and no pressure for additional services

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5

Freebird773

As I have come to expect from the Webster store,was treated like every one there new me and was glad to see me again as If I wer ...

As I have come to expect from the Webster store,was treated like every one there new me and was glad to see me again as If I were an old friend

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4

CG

Everything was good. No pressure to buy anything.. Went in because oil light was on too early. Had it reset. And tech replace a ...

Everything was good. No pressure to buy anything.. Went in because oil light was on too early. Had it reset. And tech replace a bulb that was out in trunk. For breaking.

I go to this location because of Johnny. He is very knowledgeable and he is always respectful if you decline an upsell. However, ...

I go to this location because of Johnny. He is very knowledgeable and he is always respectful if you decline an upsell. However, he is very go at attempting to upsell. Johnny is a keeper for this location.

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5

Kim

I pulled right in and they were very nice and everything was quick.

I pulled right in and they were very nice and everything was quick.

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5

Chrysler 200

I always get the best & same service when I go to this location which I have been going to over the past 5 years

I always get the best & same service when I go to this location which I have been going to over the past 5 years

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5

Karl B.

Immediate service with professional and friendly staff.

Immediate service with professional and friendly staff.

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5

RIc

The employees at this location are always friendly and professional!

The employees at this location are always friendly and professional!

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5

Barry

There was no wait, a bay was open

There was no wait, a bay was open

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4

Samantha A

The prices are high and I’m a broke college student. Regardless to the price I will continue to come for oil changes due to all ...

The prices are high and I’m a broke college student. Regardless to the price I will continue to come for oil changes due to all of the great experiences I’ve had

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5

Jeff Empire Blvd

The workplace environment was so positive. Staff interacted with each other and customers in a very friendly way. Good vibes a ...

The workplace environment was so positive. Staff interacted with each other and customers in a very friendly way. Good vibes all around!

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5

Joy K.

Quick, efficient Only one negative. They didn’t see that my inspection was up and let me know. I now have to go back

Quick, efficient Only one negative. They didn’t see that my inspection was up and let me know. I now have to go back

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5

Dan C

The guys were friendly and quick

The guys were friendly and quick

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5

peppermint patti

I was offered to have my ac tested at n/c to me, I was unaware that this option was available to me. Now I know how to plan for ...

I was offered to have my ac tested at n/c to me, I was unaware that this option was available to me. Now I know how to plan for this service

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5

Tony A

The staff are always very polite, as a guy I sometimes get flak from other places “for not doing your own oil”, so it’s nice to ...

The staff are always very polite, as a guy I sometimes get flak from other places “for not doing your own oil”, so it’s nice to kick back and let someone else do it without making a comment. They also found my serpentine belt was torn up and offered to show me it without charge so I could be sure I needed it and wasn’t being ripped off. Sure enough it was torn up pretty good - I would have been stranded soon enough if they hadn’t caught it. I’m very happy with the service and my car runs a lot quieter for it. Good job, guys!

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5

Todd A.

All staff were pleasant, courteous, and professional.

All staff were pleasant, courteous, and professional.

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5

Deb C

Fast friendly unpressured visit!!

Fast friendly unpressured visit!!

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5

Dezio Property Care

Quick and easy, knowing i can be serviced quickly and no worries

Quick and easy, knowing i can be serviced quickly and no worries

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5

Tjet

The service team was prompt and highly knowledgeable about my vehicle oil and filter requirements. You had my filter on hand and ...

The service team was prompt and highly knowledgeable about my vehicle oil and filter requirements. You had my filter on hand and the oil I wanted to use. I be used Valvine products for over 30 years but this Toyota requires addition parts ( skid plate ) removed to access the oil filter and after a bad experience with the dealer it was time to find another reliable service to do this service for me considering I can't do it myself any longer. Thanks you got a good groupe of professionals at this station.

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5

Jackie V

They were friendly, knowledgeable, and very quick. I liked that I didn't even have to get out of my car & wait!

They were friendly, knowledgeable, and very quick. I liked that I didn't even have to get out of my car & wait!

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5

Jeff B

The were efficient, polite, and diligent.

The were efficient, polite, and diligent.

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5

Mr Y

Great Service. John is the man!

Great Service. John is the man!

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5

Karen E.

I was able to pull into the service area within moments of arriving and the staff was very helpful, polite and knowledgeable. Wh ...

I was able to pull into the service area within moments of arriving and the staff was very helpful, polite and knowledgeable. When recommending a new air filter there was no pressure just provided me the information and showed me the old one. As a result, I did purchase the filter and appreciated the way they shared the recommendation without pressure.

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5

Fred H.

Treatment by the guys that work there has always been excellent, very friendly and they go above and beyond.

Treatment by the guys that work there has always been excellent, very friendly and they go above and beyond.

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5

Drago

Great service, no pressure to sell services, print out for preventative maintainenance.

Great service, no pressure to sell services, print out for preventative maintainenance.

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5

Taryn M

The service attendant who assisted me was very friendly, explained everything and answered all my questions. Service was super f ...

The service attendant who assisted me was very friendly, explained everything and answered all my questions. Service was super fast too!

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5

Gina M

Short wait, friendly staff and great service!

Short wait, friendly staff and great service!

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5

Ally D

Very quick in and out. Had a coupon. Also they didn't try to upsell me on everything.

Very quick in and out. Had a coupon. Also they didn't try to upsell me on everything.

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5

Geo

Good value for services. Cannot do it myself anymore. The dealers charge way to much!

Good value for services. Cannot do it myself anymore. The dealers charge way to much!

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5

Rick M

Fast, friendly service. Johnny Phamisith did an excellent job!

Fast, friendly service. Johnny Phamisith did an excellent job!

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5

Hannah W

Everyone was friendly and talkative. The employees seemed extremely knowledgeable. I love the idea of a drive thru oil change. I ...

Everyone was friendly and talkative. The employees seemed extremely knowledgeable. I love the idea of a drive thru oil change. I am definitely coming back.

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5

Robin H

Geoff was the Service Rep that led the team, he is very intelligent and friendly, and very professional. The entire team was ver ...

Geoff was the Service Rep that led the team, he is very intelligent and friendly, and very professional. The entire team was very, very upbeat and professional and fast moving. I was very impressed.They are a great team.

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5

Sam B.

The staff checked the A/C compressor before offering the A/C service and then when the vehicle wouldn’t receive a recharge they ...

The staff checked the A/C compressor before offering the A/C service and then when the vehicle wouldn’t receive a recharge they terminated the service with no fee. Great customer service.

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5

joe m

wife was amazed at the way you worked fast efftecent

wife was amazed at the way you worked fast efftecent

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5

Bob W

Courteous, knowledgeable and friendly service. First time I used service. I would go back.

Courteous, knowledgeable and friendly service. First time I used service. I would go back.

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5

TomTib

Great customer service. Friendly and knowledgeable

Great customer service. Friendly and knowledgeable

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5

Marie R

Geoff was the gentleman that provided my service. He was extremely knowledgeable and very friendly. I appreciate great customer ...

Geoff was the gentleman that provided my service. He was extremely knowledgeable and very friendly. I appreciate great customer service, but Geoff was exceptional. You can tell he enjoys his career and knows what he is talking about!

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5

Freebirdraces773

Same great griendly service I always experience

Same great griendly service I always experience

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5

Ladydi

Tech. Was very polite and helpful! Only needed filter, clearly it was dirty!! Did press to doing any other services!

Tech. Was very polite and helpful! Only needed filter, clearly it was dirty!! Did press to doing any other services!

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5

Anonymous

They always know what is best for my vehicle.I trust them. It’s fast snd convenient. No pressure to purchase anything else. Very ...

They always know what is best for my vehicle.I trust them. It’s fast snd convenient. No pressure to purchase anything else. Very professional and friendly staff.

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2

Catie Collins

I just wanted a basic oil change and a nys inspection. The oil price was ridiculous high. Then checking my air filter the guy ha ...

I just wanted a basic oil change and a nys inspection. The oil price was ridiculous high. Then checking my air filter the guy had gloves on and got oil all over the interior and passenger handle of my car. Did not clean the oil off. The man doing my inspection lied and told me I needed a new wiper to pass. I didn’t. Then he proceeded to drive my car with gloves on and get oil all over my steering wheel, shifter, lights and wipers. I will no return to a valvoline for an inspection ever! Also an oil change should be a flat fee not based on the oil! $116 later and I was broke and they tried to send me off with out my inspection sticker.

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5

Wendy

Friendly employees, not high pressure sales to purchase additional services.

Friendly employees, not high pressure sales to purchase additional services.

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5

Katie

Very friendly staff, easy process and fast service!

Very friendly staff, easy process and fast service!

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5

Anonymous

The staff was very knowledgeable and informative. and kind I will keep coming back

The staff was very knowledgeable and informative. and kind I will keep coming back

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5

missy2

friendly, quick service.

friendly, quick service.

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5

jaynuch

Very friendly and helpful staff

Very friendly and helpful staff

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5

Anonymous

I was in and out and they were very courteous

I was in and out and they were very courteous

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5

Carl

Quick and easy no fuss.

Quick and easy no fuss.

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5

Julia

The manager spent time explaining answers in depth to the questions I had. He made suggestions in the best interest of me.

The manager spent time explaining answers in depth to the questions I had. He made suggestions in the best interest of me.

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4

Spatch

I had young technician working on the car what he needed was an expert to help him like a mentor or a seasoned veteran ,(Per ...

I had young technician working on the car what he needed was an expert to help him like a mentor or a seasoned veteran ,(Person who has been there long ) This technician was going around in circles looked like a dog chasing his tail

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5

Gary P

This is the second time, possibly third time I've had Johnny as the service tech. HE'S very customer friendly, focused... in thi ...

This is the second time, possibly third time I've had Johnny as the service tech. HE'S very customer friendly, focused... in this day and age.. face to face interaction that is so positive is something you want to retain and nourish. This guy deserves a bonus of some kind. He's one of the reasons I would return because he projects trust in his demeanor.. Good man

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5

TH

They are always kind and friendly when I pull up and in the shop. They do great work and never pressure to buy more. They are ho ...

They are always kind and friendly when I pull up and in the shop. They do great work and never pressure to buy more. They are honest and I've always had a great experience there.

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5

Anonymous

Fast, accurate.

Fast, accurate.

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5

Paule

Fair pricing. Knowledgeable staff.

Fair pricing. Knowledgeable staff.

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5

Miya N

My mechanic was VERY nice and knowledgeable. I would request him each time but I don’t remember his name

My mechanic was VERY nice and knowledgeable. I would request him each time but I don’t remember his name

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4

Josh A

They printed out my next oil change sticker for 3,000 miles when my vehicle only requires an lil chance every 6,000 miles

They printed out my next oil change sticker for 3,000 miles when my vehicle only requires an lil chance every 6,000 miles

Your guys did a great job and I have used Valvoline products for years.

Your guys did a great job and I have used Valvoline products for years.

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5

GrammyB

I lost my oil cap and it made a mess of the engine. I went to Valoline as they had last changed my oil. They were very concerned ...

I lost my oil cap and it made a mess of the engine. I went to Valoline as they had last changed my oil. They were very concerned and added extra oil at no cost to cover what I had lost. The manager, Johnnie, was very kind and promised to review all the tapes to see if something went wrong at my last oil change. He is planning to call me today to give me feedback on what he found on the tapes. I am completely satisfied with he and his crews’ response. They even cleaned up my engine. I have been a regular Valoline customer for years and this is why!

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5

SamG

Very professional service and technician. The cost of the service was extremely competitive with other providers and the locat ...

Very professional service and technician. The cost of the service was extremely competitive with other providers and the location of Valvoline makes it the place to go when I need service. Much better than a dealer for sure.

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5

Angela J

Guys very thorough interacted with each other and clients

Guys very thorough interacted with each other and clients

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5

d1358531

The guys just did a great job.

The guys just did a great job.

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5

Ann c

I thought they were very courteous and friendly from beginning to end. They did not try to pressure you into buying or having an ...

I thought they were very courteous and friendly from beginning to end. They did not try to pressure you into buying or having any other service done. A very pleasant customer service.

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5

Skip B

Fast service. Low pressure to add on services.

Fast service. Low pressure to add on services.

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5

Mary

This valvoline site contually amazes me with how all of the guys there are so courteous, friendly, polite, etc!!!!

This valvoline site contually amazes me with how all of the guys there are so courteous, friendly, polite, etc!!!!

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5

Phil F.

Johnny and his staff have always provided excellent service for my vehicles . I have followed Johnny from store to store because ...

Johnny and his staff have always provided excellent service for my vehicles . I have followed Johnny from store to store because I trust that he’ll be honest and not try to sell me.

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5

Happy Customer

The employee who does inspections stayed later just to service my vehicle even though I arrived a few minutes before he was sche ...

The employee who does inspections stayed later just to service my vehicle even though I arrived a few minutes before he was scheduled to leave. It helped because I had my infant with me and may not have been able to come back for a while.Very nice manager.

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5

Lizleary14580

Sean and his staff worked so well together. They were welcoming and personable. Every question I asked was answered in a profess ...

Sean and his staff worked so well together. They were welcoming and personable. Every question I asked was answered in a professional manner and in laymen’s terms. Everyone let me know what they were doing..for example..as they filled my tires they let me know I needed 35psi.I was recommended by my daughter and I will be going back as well as recommending them to friends. Well done guys!!

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5

Judy S

The professionalism and knowledge of the staff was warm and welcoming. Nolan did a great job explaining the services, pricing an ...

The professionalism and knowledge of the staff was warm and welcoming. Nolan did a great job explaining the services, pricing and recommendations needed for my vehicle. The entire staff went above and beyond to satisfy the customer. Thank you for the great work.

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5

Craig L

My boyfriend uses this location routinely and is always happy with the service. The same person who usually works on his vehicl ...

My boyfriend uses this location routinely and is always happy with the service. The same person who usually works on his vehicle (I believe Johnny) did my car. He is courteous, friendly, and trustworthy. He recommended service that was way overdue and had not been suggested by my dealer. I will return for my next service.

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5

Mary D

The people working there were super friendly and courteous!

The people working there were super friendly and courteous!

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5

Amy

Friendly quick service!

Friendly quick service!

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3

Nicole

My car is older and following the inspection it needed nearly $900 in repairs

My car is older and following the inspection it needed nearly $900 in repairs

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5

Lisa s

The staff was friendly , very Edgar to help, and super fast 🙂

The staff was friendly , very Edgar to help, and super fast 🙂

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5

Tom A Penfield, NY

I've been going to this location for the past 3.5 years and have always received good service. One thing I would like to point o ...

I've been going to this location for the past 3.5 years and have always received good service. One thing I would like to point out. For the inspection on this last visit they had to drive my vehicle. The steering wheel was left with grime all over it and the seat was dirty. A little extra care should be taken when they have to enter a vehicle. I understand the guys are dirty from doing their job. Maybe put a towel on the seat and use a fresh pair of gloves?

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5

Neededoilchangequick

All staff were friendly with good customer service. Service was quick once we got in

All staff were friendly with good customer service. Service was quick once we got in

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5

Jay F

I get oil changes here often and this Valvoline seems to be filled with professionals. I've been highly satisfied every time I g ...

I get oil changes here often and this Valvoline seems to be filled with professionals. I've been highly satisfied every time I go.

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5

Vicki C

The 2 guys that serviced my vehicle were were very friendly and explained everything as they went along. I did not have to wait ...

The 2 guys that serviced my vehicle were were very friendly and explained everything as they went along. I did not have to wait long and I was in and out in a few minutes.

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5

Tasha B

Well my drivers side headlight needed to be changed. I have a Subaru Legacy and therefore it is very complicated to do so. Took ...

Well my drivers side headlight needed to be changed. I have a Subaru Legacy and therefore it is very complicated to do so. Took them about an hour to do but they didn’t rush and made sure they did it correctly. Kept me informed the whole time and I was very impressed that the cost was as low as it was. Will definitely be going there in the future!

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5

Stickman

Awesome crew and quick, knowledgeable service.

Awesome crew and quick, knowledgeable service.

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5

Karen K

The employee that I dealt with was courteous and professional and gave me helpful recommendations

The employee that I dealt with was courteous and professional and gave me helpful recommendations

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5

John Cadillac

All the service technicians along with service manager do a great job at Webster Location (Empire Blvd.) - Friendly / Curteous / ...

All the service technicians along with service manager do a great job at Webster Location (Empire Blvd.) - Friendly / Curteous / Communicate Well regrding the service being provided along asking questions for any concerns i might have - Overall, Valvoline is my go to spot when i need an oil change or any questions i may have if my vehicle is acting up. Thank You

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5

WK

Good customer service and convenience.

Good customer service and convenience.

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5

Debra B

Very friendly and knowledgeable staff! Explained everything clearly. It was an awesome experience!

Very friendly and knowledgeable staff! Explained everything clearly. It was an awesome experience!

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5

Glenda R

They took the time to answer all my questions.

They took the time to answer all my questions.

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5

ACCZEE

Was very friendly and time was excellent.

Was very friendly and time was excellent.

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5

JJ

Super fast and super friendly

Super fast and super friendly

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5

Wallys

The guys are the best. Johnny and the crew are top notch! Great customer service by geoff

The guys are the best. Johnny and the crew are top notch! Great customer service by geoff

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5

Allenb

Changed oil and fixed rear break light.

Changed oil and fixed rear break light.

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5

Cam92

Even though I had to wait because I was also getting an inspection done I completely understand you may have to wait for multipl ...

Even though I had to wait because I was also getting an inspection done I completely understand you may have to wait for multiple services so no big deal. They explained to me how I can get a top off on oil or tire pressure in between oil changes once for free which is awesome and they were quick and knowledgeable.

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5

Mlc

Fast, courteous service!

Fast, courteous service!

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4

Kerrih

Wait time and some pressure to purchase additional services

Wait time and some pressure to purchase additional services

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5

Marcia P

I came in for a wiper blade replacement. The plastic hook had broken off my wiper arm. John figured out a way to get it to work ...

I came in for a wiper blade replacement. The plastic hook had broken off my wiper arm. John figured out a way to get it to work so I didn't have to order a new one from the dealer. I have had other service completed here in the past and I find them to be very professional, friendly and helpful. I recommend this place to everyone.

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5

Drago S.

Friendly. efficient, timely manner, great value!

Friendly. efficient, timely manner, great value!

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5

Tara

They guys at webster were awesome. They made sure they explained everything to me they were very accurate made sure I understood ...

They guys at webster were awesome. They made sure they explained everything to me they were very accurate made sure I understood everything as well. They did a great job and I will be going there again for my next oil change. Very trustworthy and notnpishy either.

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5

Chris B.

They are patient in making sure I understand what my car needs and how their products work . Always clean waiting room. Kind inf ...

They are patient in making sure I understand what my car needs and how their products work . Always clean waiting room. Kind informative and always courteous crew members . I recommend this location to my family and friends for their oil changes and quick checks .

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5

Ryan H

Staff was personable and remembered my name and who I was. Very impressed!

Staff was personable and remembered my name and who I was. Very impressed!

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5

Brian

Very friendly and courteous staff. They got me right in and helped me with a check engine light issue. I would highly recommen ...

Very friendly and courteous staff. They got me right in and helped me with a check engine light issue. I would highly recommend these guys to any of my friends or acquaintance.

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5

sharon m

quick and easy-nice guys-price fair

quick and easy-nice guys-price fair

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5

Anonymous

Friendly courteous staff

Friendly courteous staff

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4

Pollychalmers

I did not want to spend $50. I had a coupon for a conventional oil change for 19.99 and was told that my car needed the semi sy ...

I did not want to spend $50. I had a coupon for a conventional oil change for 19.99 and was told that my car needed the semi synthetic oil which cost way more. Not happy about that price or the sale pitch every time to get me to spend more on other things.

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5

Nikka Lippa

Well I loved my experience getting my oil changed because you have very quick and educated men working John, Nolan,and Geoffrey ...

Well I loved my experience getting my oil changed because you have very quick and educated men working John, Nolan,and Geoffrey made me want to come back because of there really good services. Thank you for being so friendly and fast and efficient I’ll always come to valvoline. 🙂

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3

CB

way overpriced

way overpriced

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5

Edna

It was very quick and the technicians were very courteous and helpful since this was my first tie to do this.

It was very quick and the technicians were very courteous and helpful since this was my first tie to do this.

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5

LavorneJ

Great service

Great service

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5

steve w. rocheseter ny

Quick, no wait

Quick, no wait

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5

PRB

Able to wait in car with my dog. Quick and friendly

Able to wait in car with my dog. Quick and friendly

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5

Pat h

Your crew was very professional and courtesy. they were quick and did a great job. I used a coupon fot a great price.

Your crew was very professional and courtesy. they were quick and did a great job. I used a coupon fot a great price.

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5

Alexie Alicea Technician At ADT Security Sservices

Very Satisfied, the Technicians were very Professional and They have a Strong Acknowledgments of my Vehicles needs. They recomme ...

Very Satisfied, the Technicians were very Professional and They have a Strong Acknowledgments of my Vehicles needs. They recommendations were excellent. That’s why I not only bring my Personal Vehicle for Service but also I bring my Work Company Vehicle to them.

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5

Tashi24

Great manager interactions and service.

Great manager interactions and service.

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5

michael r

the guys do an overall great job . using VIOC is a great value .

the guys do an overall great job . using VIOC is a great value .

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5

Bridget O.

I am always impressed with how thoroughly knowledable the staff are with each product.

I am always impressed with how thoroughly knowledable the staff are with each product.

Unbelievable service! Johnny took care of me on Empire Blvd in Webster, NY. Friendly, knowledgeable, did not push products, explained everything to me. This was my first time there and I will absolutely go there again! I have already told my friends about it. Thank you!!!

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5

Yvonn P

The young me that attended to my car was excellent and very nice. They knew the job and was quick. I give the crew at the Empi ...

The young me that attended to my car was excellent and very nice. They knew the job and was quick. I give the crew at the Empire Road, Webster NY store a 100%. Thank you so much

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5

Mike

Johnny is an excellent manager and car expert. Sean was very good too. Both of these guys are outstanding at what they do and ...

Johnny is an excellent manager and car expert. Sean was very good too. Both of these guys are outstanding at what they do and Valvoline is lucky to have them. I live 20 min away and there are closer locations (and closer vavolines oil change locations) but I come here because of these guys and the service. highly recommended

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5

GeorgeM

Both Nolan and John were very personable and friendly. The job was completed in a timely fashion. They gave us a list of some th ...

Both Nolan and John were very personable and friendly. The job was completed in a timely fashion. They gave us a list of some things that may need to be done in the future or on our next visit. I would definitely recommend this Valvoline Station.

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5

Peggym

Quick, courteous service, knowledgeable staff. Have used this Valvoline for years and will continue to do so.

Quick, courteous service, knowledgeable staff. Have used this Valvoline for years and will continue to do so.

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1

Mrp

I have used vioc for years. This is the first time I felt I was overcharged. $40 for oil change on a corolla and $40 for cabin ...

I have used vioc for years. This is the first time I felt I was overcharged. $40 for oil change on a corolla and $40 for cabin filter. I will never use your service again. Please do not send coupon A partial refund of $30 would be appreciated Paul Perri

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5

GabeT

The staff were extremely friendly and helpful. They seem to truly enjoy their workplace, and that positivity bleeds into the gen ...

The staff were extremely friendly and helpful. They seem to truly enjoy their workplace, and that positivity bleeds into the general atmosphere. I appreciate the honest, no pressure approach to their evaluation of my car; I always leave feeling like I got honest work.

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4

smiles

prices are kinda high. I didn't expect to pay 68 bucks for an oil change...that seems steep to me

prices are kinda high. I didn't expect to pay 68 bucks for an oil change...that seems steep to me

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4

aml

The time i had to wait was longer than 15 mins. they were very busy however it would have been nice if someone had come out to l ...

The time i had to wait was longer than 15 mins. they were very busy however it would have been nice if someone had come out to let me know how long the wait might be.

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5

Jennifer (Airbiz Transportation)

Valvoline always takes care of our vehicles very well for every oil change.

Valvoline always takes care of our vehicles very well for every oil change.

Courteous service, prompt work. However, my ability to obtain a 19.95 coupon was my reason for choosing Val. Otherwise, the price would have discouraged my going.

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5

Tklaric82

I had the pleasure of being helped by John. He was not only very professional and helpful, he explained the entire process to me ...

I had the pleasure of being helped by John. He was not only very professional and helpful, he explained the entire process to me from start to finish. I had never had an experience so incredible like the one I had with John and the Team that day. I will Most definitely be returning and spreading the word about the Webster Ny, location and its team.. Thank you So much !!!Todd Klaric

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5

Trapper

John the manager is very good overall just great place. I only go here don't go to any other branches not anywhere as good

John the manager is very good overall just great place. I only go here don't go to any other branches not anywhere as good

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5

Nancy C

The crew worked quickly, were extremely courteous and knowledgeable.

The crew worked quickly, were extremely courteous and knowledgeable.

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5

endeavor

Less than 10 minutes and no hassle. Geoffrey was friendly and informative.

Less than 10 minutes and no hassle. Geoffrey was friendly and informative.

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5

Donna B

Staff were friendly and knowledgeable as always. I have visited this business with other vehicles in the past and have always fe ...

Staff were friendly and knowledgeable as always. I have visited this business with other vehicles in the past and have always felt comfortable with the service I've received. Thank you

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5

Garrett B

Every time that I go to the 020028 - Empire Blvd location, that is run by Johnny Phamisith I am treated by a true professional a ...

Every time that I go to the 020028 - Empire Blvd location, that is run by Johnny Phamisith I am treated by a true professional and the staff that he runs treats me the same. Very knowledgeable staff and highly recommend to anyone. Thank you Johnny!

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4

Duke

Every thing you asked was good

Every thing you asked was good

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5

Allie C.

My experience was very efficient and the staff was very friendly, professional, and knowledgeable. I was told about additional s ...

My experience was very efficient and the staff was very friendly, professional, and knowledgeable. I was told about additional services available, but not pressured into purchasing them.

There was absolutely no waiting. My main mechanic was Sean assisted by another Sean and Mikey was also in the shop. These guys ...

There was absolutely no waiting. My main mechanic was Sean assisted by another Sean and Mikey was also in the shop. These guys were fantastic. This was one of the very BEST experiences I've had with any auto service. This was my first trip to Valvoline and the guys in Webster NY sealed the deal .... Valvoline is now my official "go to" for general maintenance and inspections. Stellar experiences from beginning to end@

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5

Sonny Vito Premo

Professional, courteous, timely,

Professional, courteous, timely,

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5

Gabriel P

I only came in for a top-off and to check air pressure in my tires. While I had to wait a short time to get into a bay, I was to ...

I only came in for a top-off and to check air pressure in my tires. While I had to wait a short time to get into a bay, I was told exactly where to park and was carefully guided in. The service person showed me the oil level and asked how much pressure I would like in the tires. I was guided carefully out of the bay and returned to my business. It is great that my records are kept right there at Valvoline whenever I need to return for more service.

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5

Denise C

Everyone was very professional and friendly. They worked with precision and speed. Because of the distance I have to travel, I h ...

Everyone was very professional and friendly. They worked with precision and speed. Because of the distance I have to travel, I haven't been here in a while. I'm glad I was in the area and decided to change my oil. I will definitely return!

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5

Gus S

Quick and efficient. Very friendly.

Quick and efficient. Very friendly.

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4

Anonymous

good value

good value

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5

Tony

It was great very friendly fast and efficient

It was great very friendly fast and efficient

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5

Schonwelt

Sean & Jonny weee very knowledgeable and took the time to explain my questions without making me feel like a dumb girl.

Sean & Jonny weee very knowledgeable and took the time to explain my questions without making me feel like a dumb girl.

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5

Daniel c

Quick friendly service anf get to watch them do oil change.

Quick friendly service anf get to watch them do oil change.

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5

BJAS

Friendly and efficient staff.

Friendly and efficient staff.

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5

Chris - Webster, NY

Can't remember the name main person who worked with me but he was a very good communicator.

Can't remember the name main person who worked with me but he was a very good communicator.

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5

Kim O

The guys were very friendly and helped me with a few questions I had about another light on the dashboard and helped me to fix i ...

The guys were very friendly and helped me with a few questions I had about another light on the dashboard and helped me to fix it.

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5

Kim B

Sean was great! He went through everything thoroughly and was extremely kind and knowledgeable about the services that Valvolin ...

Sean was great! He went through everything thoroughly and was extremely kind and knowledgeable about the services that Valvoline provided. He is a great employee!!

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5

michael r

the technicians always communicate between themselves and with the customers very well .

the technicians always communicate between themselves and with the customers very well .

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5

David G

Your team in Webster, NY did an outstanding job. They are very professional and friendly. They also have good chemistry and wo ...

Your team in Webster, NY did an outstanding job. They are very professional and friendly. They also have good chemistry and work very well as a team. I can’t say enough about my experience...thank you very much!

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5

Tim O

Friendly service and I do like the cameras in the pit to see what is happening

Friendly service and I do like the cameras in the pit to see what is happening

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5

kh

Very kind and operated with high integrity, despite the mechanics working long hours at 6:30pm Thanks so much

Very kind and operated with high integrity, despite the mechanics working long hours at 6:30pm Thanks so much

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5

Felician

John was very friendly and explained everything to me. Great experience overall!!

John was very friendly and explained everything to me. Great experience overall!!

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5

Grant

Guys like Johnny and John and the whole crew do great work.

Guys like Johnny and John and the whole crew do great work.

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5

Michael R

Sean explained an issue with air box boot and invited me out to look at the parts needed. In addition, we spoke in-depth about m ...

Sean explained an issue with air box boot and invited me out to look at the parts needed. In addition, we spoke in-depth about my transmissions issues and next steps to fix this. I will come back because of the excellent service I always receive here.

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5

Dottie G.

It was so easy and convient, in had excellent instructions and help as I have never been to a Valvoline before and out in no tim ...

It was so easy and convient, in had excellent instructions and help as I have never been to a Valvoline before and out in no time. Even the Manager Johnnie stopped by to inquire how we were treated.I am 82 years old and was a little frightened as to what to do but proud I could follow their instructions.Fine job young men!

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5

Neal W

The attendant greeted me outside was very courteous inside when they worked on the truck there was a knew guy training and every ...

The attendant greeted me outside was very courteous inside when they worked on the truck there was a knew guy training and every step of the way the double checked his work plus they were very attentive to any question or needs I had. Awesome staff. They were just as efficient my last two ti.es I went there. Thank you!

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5

Dean V

I don't know it just went well

I don't know it just went well

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4

Anonymous

Price for conventional oil change to high.

Price for conventional oil change to high.

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5

Cecil p

Fast knowledgeable experienved friendly courtesy

Fast knowledgeable experienved friendly courtesy

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5

Stefan

All of the people were very friendly. They seemed to be very happy to be there and personally happy to have me as a customer. Th ...

All of the people were very friendly. They seemed to be very happy to be there and personally happy to have me as a customer. They came off as genuine. It does make a difference! I hope it is a reflection that they are treated well by the management and company.Thanks

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5

Steve F

I had the NYS safety/emissions inspection done @Valvoline for the first time. I've always taken my vehicles to our regular mecha ...

I had the NYS safety/emissions inspection done @Valvoline for the first time. I've always taken my vehicles to our regular mechanic in the past. I was very satisfied with the service and will definitely return.

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5

DukE

Everything was explained wiyj no pressure to

Everything was explained wiyj no pressure to

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5

Vicki A.

Very friendly, considerate and knowledgeable staff! They took the time to explain every option and recommendation in detail. M ...

Very friendly, considerate and knowledgeable staff! They took the time to explain every option and recommendation in detail. My car is older but I love it and take good care of it. The staff treated me like I was driving a Cadillac! I was stressed about the cost of the maintenance I wanted done, but it was affordable and it absolutely put my mind to rest to be able to watch them performing the tasks. I've had some bad experiences with auto shops doing dishonest things, but I will return to this shop and refer friends and relatives.

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5

Drew S.

Nolan, the staff member I interacted with was very helpful, friendly and knowledgeable. I didn’t feel like he was trying upsell ...

Nolan, the staff member I interacted with was very helpful, friendly and knowledgeable. I didn’t feel like he was trying upsell me or pressure me to do things that my car needed.

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5

Em

Staff was very nice and accommodating. Before when I've visited other locations they have asked a long list of things I'd like t ...

Staff was very nice and accommodating. Before when I've visited other locations they have asked a long list of things I'd like to have done or purchase which can be a bit uncomfortable and they didn't do this year. They were attentive in going over certain details and I was very comfortable with the work they were doing.

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5

Scampbell1012

Pleasant workersExplained & showed what had to done

Pleasant workersExplained & showed what had to done

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5

David G.

I thought Sean was outstanding. He and his team were top notch. Everyone was very friendly and very informative. They really ...

I thought Sean was outstanding. He and his team were top notch. Everyone was very friendly and very informative. They really know cars and their products. Great stuff. Would use that team again. Thanks!

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5

HappyDriver

The mechanic fixed our clamped/pinched windshield wiper line that we assumed was broken and needed to get fixed. It was so nice ...

The mechanic fixed our clamped/pinched windshield wiper line that we assumed was broken and needed to get fixed. It was so nice have them working after just an oil change visit. Great value and great service.

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4

Vincent N

quick and efficient service

quick and efficient service

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5

Gary S

Cost effective and convenient.

Cost effective and convenient.

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5

Jeremy S

The team here works quick and the salesperson never annoys me with air filter this and that or wiper blades. I usually do all th ...

The team here works quick and the salesperson never annoys me with air filter this and that or wiper blades. I usually do all that myself but I'm too busy to mess around with my oil pan. I've also never had any problems and I keep vehicles a long time. I'm not sure how much lazier I can get but they even top off the air in my tires if I need it and am not coming in for oil. I genuinely trust the guys and gals here, although, haven't seen a female in a while, she was great too.

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5

Kevin H

Staff was courteous and helpful. Once inside, service was quick and thorough.

Staff was courteous and helpful. Once inside, service was quick and thorough.

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5

grandpaj

friendly..fast..knowlegable

friendly..fast..knowlegable

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4

FrankR

Waited 90+ minutes outside because I also needed a state inspection which was only being done at 1 of the 3 bays. All other wait ...

Waited 90+ minutes outside because I also needed a state inspection which was only being done at 1 of the 3 bays. All other waiting also needed inspections. The other 2 bays were mostly empty while we all waited. I don't see why inspections can't be done at multiple bays? The shop rep who greeted me as soon as I pulled in did accurately estimate the wait time to me as soon as I got there and I chose to wait, but it was frustrating seeing the other two bays empty.

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5

Anonymous

They were very friendly and courteous they did not force anything on me they made some recommendations and they performed a New ...

They were very friendly and courteous they did not force anything on me they made some recommendations and they performed a New York state inspection and an oil change I was very satisfied with this place and we'll be coming back again

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5

Anonymous

The gentlemen were very polite. I was under the impression the oil chnge was20$. It was 42 but he gave me it for 32. Thanks guys ...

The gentlemen were very polite. I was under the impression the oil chnge was20$. It was 42 but he gave me it for 32. Thanks guys!

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5

Andy T

Whoever is in charge of Corp training does a fantastic job. Multiple locations over multiple years and always get consistent, pr ...

Whoever is in charge of Corp training does a fantastic job. Multiple locations over multiple years and always get consistent, professional, friendly service every time. Process is always followed by employees. Seems to have clear chain of command in shop and managers who are motivated to do good job.

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5

Honda 20

Very friendly staff Very knowledgeable about my CRV Excellent job

Very friendly staff Very knowledgeable about my CRV Excellent job

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5

Anthony B.

This visit was actually for an inspection but i use this center for my autos oil changes. I must give high marks to the mgr, Jo ...

This visit was actually for an inspection but i use this center for my autos oil changes. I must give high marks to the mgr, Johnny Phamisith! He is extremely personable, professional and fair....i think that he is the reason that this service site runs so well! Great job, Johnny!~

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5

Newcappy

The people were really friendly. They made sure that things got done right-hand check each other's work. They had to lift the ca ...

The people were really friendly. They made sure that things got done right-hand check each other's work. They had to lift the car to change the tires, and had me use the waiting room for this. It was a cold snowy day. The floors were wet, and they made sure I got to waiting room safely.

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5

jazzyjeff3

The Tech's were great! I have been going to this store for years. It is always a great experience. The Tech's are extremely f ...

The Tech's were great! I have been going to this store for years. It is always a great experience. The Tech's are extremely friendly and explain everything. They are also good listeners and are willing to go the extra mile for me. I will ALWAYS BE A CUSTOMER!!!

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5

Bob

The Techs there know you when your a regular and it shows on how i was treated and always have been at this Valvoline in Webster ...

The Techs there know you when your a regular and it shows on how i was treated and always have been at this Valvoline in Webster NY

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5

clH

I only had to have air put in the tires since the warning light came on while driving. Thank goodness they can do that service f ...

I only had to have air put in the tires since the warning light came on while driving. Thank goodness they can do that service for me!! Very polite and efficient.....

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5

WillN

Very good customer service.

Very good customer service.

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5

Jill V

Everyone was welcoming, checked in with me often, explained everything as they went along! What a great crew!!truck runs amazing ...

Everyone was welcoming, checked in with me often, explained everything as they went along! What a great crew!!truck runs amazingly well after the work they completed!!

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5

Robin L

The staff is very friendly and checks in with each step.They are my first choice when my car needs an oil change or I need to ch ...

The staff is very friendly and checks in with each step.They are my first choice when my car needs an oil change or I need to check tires and fluids.

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4

Mike C

Just a top off

Just a top off

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5

Gary m

I have never had a problem at this location.

I have never had a problem at this location.

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5

Marv s

Good service

Good service

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5

Andrew F

Employees were professional and friendly. Got me in and out quickly.

Employees were professional and friendly. Got me in and out quickly.

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5

Jeremy A.

Was really happy with Johnny and Nolan service and expertise. I knew what I wanted and they did not pressure me into anything el ...

Was really happy with Johnny and Nolan service and expertise. I knew what I wanted and they did not pressure me into anything else.

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5

Happy Customer

Johnny and his team have taken care of my vehicles for 5/6 years . I will continue to support him and his store

Johnny and his team have taken care of my vehicles for 5/6 years . I will continue to support him and his store

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5

laurie m. h.

because of the constant communication.

because of the constant communication.

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5

Charles A

Professionalism of employees

Professionalism of employees

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4

LaurenB

I do not personally like going through the list of items that the staff can also perform while getting ready to do an oil change ...

I do not personally like going through the list of items that the staff can also perform while getting ready to do an oil change. Most customers know what they want done, and do not want someone naming 10 other things that can be done, especially when some of the things are well over $100 to perform.

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5

Kristine

The guys were very friendly! It was clear that they had an extensive knowledge of cars and what they were doing! They answered a ...

The guys were very friendly! It was clear that they had an extensive knowledge of cars and what they were doing! They answered all my questions and even gave me a heads up on what to watch for! I was very pleased with the job they did!

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5

Martin

Quick, dependable service. Can't beat that combo

Quick, dependable service. Can't beat that combo

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5

Big Ern

Very quick service, and all routine maintenance items were checked such as fluid levels, lights, tire pressure, and air filter.

Very quick service, and all routine maintenance items were checked such as fluid levels, lights, tire pressure, and air filter.

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5

Junior

excellent service

excellent service

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5

Madsmom

I never feel pressured. Sean is wonderful every time I'm there!! Everyone is. I will continue to go to Valvoline!!

I never feel pressured. Sean is wonderful every time I'm there!! Everyone is. I will continue to go to Valvoline!!

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5

Rochacha90

The staff was friendly and curteous

The staff was friendly and curteous

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5

Mary

The staff member was very pleasant and even remembered my vehicle and it’s history while completing the oil change.

The staff member was very pleasant and even remembered my vehicle and it’s history while completing the oil change.

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5

KristenF

The CSR was so friendly and informative. Typically I hate waiting for oil changes but he kept up good conversation and explained ...

The CSR was so friendly and informative. Typically I hate waiting for oil changes but he kept up good conversation and explained everything in detail. He was the reason it was such a good experience.

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5

Dana N

Experienced, professional staff. Very customer service oriented. Did a great job and I will definitely return to Valvoline for ...

Experienced, professional staff. Very customer service oriented. Did a great job and I will definitely return to Valvoline for my next service.

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5

SR

Staff are courteous and efficient

Staff are courteous and efficient

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5

REH Webster

The Customer Service Representative, Jonathon, was very courteous and professional.

The Customer Service Representative, Jonathon, was very courteous and professional.

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5

John g

They were vary nice they did what they said they would do didn’t try to sell stuff I don’t need was really happy

They were vary nice they did what they said they would do didn’t try to sell stuff I don’t need was really happy

I felt the manager and his assistant took a personal interest in the services extended to me. They were polite and thoroughly e ...

I felt the manager and his assistant took a personal interest in the services extended to me. They were polite and thoroughly explained what I needed to do to pass the inspection...........a piece of tape over the tail light. I am finding it near impossible to find a replacement light cover.

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5

Ashley O

They guys working on my car were great! They made me feel like they had known me for a while. Matt/Andrew (?) was very professio ...

They guys working on my car were great! They made me feel like they had known me for a while. Matt/Andrew (?) was very professional and explained things to me in a way that I understood without feeling like he was talking down to me. The guys had a great but professional banter that made the entire process entertaining. They were very thorough and let me know of potential problems that I may face on the future (my battery tested low). They explained what would happen and what they could do to fix it as well as prices. They did not pressure me at all to commit to anything and once I am able to afford it I will being going back to them to get it fixed. 10/10 would recommend

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5

Dave

They recognize me because I am a regular customer and I bring in both my vehicles.

They recognize me because I am a regular customer and I bring in both my vehicles.

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4

Scott F.

All staff and service very good. Very pricey even with coupon discount. Didn't think it would be so much more than the dealershi ...

All staff and service very good. Very pricey even with coupon discount. Didn't think it would be so much more than the dealership.

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5

Jessica A

This staff was excellent and even noticed I was passed my inspection and got that done for me too!! I noticed as I was waiting h ...

This staff was excellent and even noticed I was passed my inspection and got that done for me too!! I noticed as I was waiting how many years this location has been without accidents! Working my profession as a workers comp adjuster for a top 100 hundred company shocked me! This is not an easy feat and I hope that a huge deal is made of this and it's realized that it is unheard of in the automotive industry!! Please recognize this team at the Empire blvd location, in Webster - penfield in school! Thank you!

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4

Anonymous

It costs substantially more than I'm used to paying. I'm not sure why.

It costs substantially more than I'm used to paying. I'm not sure why.

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5

S Baker

Johnny has always been great very personable and always remembers me each time. Always fast great device. Thats why I ram my per ...

Johnny has always been great very personable and always remembers me each time. Always fast great device. Thats why I ram my personal truck, company truck and wife's car there e every time. Keep2uo the good work!

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5

Anonymous

Had coupon and paid $ 26. Will not pay the listed $51 price!!

Had coupon and paid $ 26. Will not pay the listed $51 price!!

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5

sufootball45

The person who spoke with me about products and services was kind and courteous and consultative in nature. Everyone who worked ...

The person who spoke with me about products and services was kind and courteous and consultative in nature. Everyone who worked on the car was kind when asking something of me. Kept me updated on timeline throughout

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5

Penny S

Everyone was very nice and Speedy Sean was great just a great bunch of guys and great service

Everyone was very nice and Speedy Sean was great just a great bunch of guys and great service

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5

Doug G

Well-run shop! Reliable, professional.I appreciate that the rep did not try to upsell me.

Well-run shop! Reliable, professional.I appreciate that the rep did not try to upsell me.

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5

Sam

Very friendly and though staff. Worked quickly while there were several cars waiting

Very friendly and though staff. Worked quickly while there were several cars waiting

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5

Anonymous

They were nice and quick

They were nice and quick

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5

SusanV

Sean and Johnny were very friendly and knowledgeable. Getting an oil change was quick and painless.

Sean and Johnny were very friendly and knowledgeable. Getting an oil change was quick and painless.

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5

Alas

Speed of service, got right in and out. Guys made sure to check on everything else for safety, made a recommendation to change m ...

Speed of service, got right in and out. Guys made sure to check on everything else for safety, made a recommendation to change my rear wiper blade which I didn’t know about. Also staff was friendly, made it a pleasant stop.

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5

Elaine R

Service professional, good experience, friendly staffGreat service

Service professional, good experience, friendly staffGreat service

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5

Sean

I think Valvoline does well training their employees with customer service skills but even knowing this Sean the person that too ...

I think Valvoline does well training their employees with customer service skills but even knowing this Sean the person that took care of me that day went above and beyond

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5

Gene B.

The staff is ALWAYS professional and personable.

The staff is ALWAYS professional and personable.

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5

JSooner

The staff is very friendly and knowledgeable.

The staff is very friendly and knowledgeable.

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5

dms1808

The staff is always polite and treats me with respect.

The staff is always polite and treats me with respect.

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5

Bob R

Was taking my car to another service co. But this co. Valvoline has great service and greater workers.

Was taking my car to another service co. But this co. Valvoline has great service and greater workers.

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5

falalalala

The staff at Valvoline on Empire Blvd in Webster, NY are ALWAYS friendly, informative, and professional. They present me with al ...

The staff at Valvoline on Empire Blvd in Webster, NY are ALWAYS friendly, informative, and professional. They present me with all of my options and never make me feel pressured to purchase anything. My only criticism of my last visit was they forgot to fill my windshield wiper fluid. I paid $92 and for that price, it would have been nice if they had filled it since it is still empty.

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5

Diana

Geoff was very knowledgeable and courteous . He made things easy to understand'

Geoff was very knowledgeable and courteous . He made things easy to understand'

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5

Nikki g

Because I came right at closing time and they still took me in and got me in and out

Because I came right at closing time and they still took me in and got me in and out

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5

Paul S

Drove right in. Was told the recommended oil was a lot more expensive than standard oil and was I ok with that. Which I was. The ...

Drove right in. Was told the recommended oil was a lot more expensive than standard oil and was I ok with that. Which I was. The technicians were very friendly, helpful and professional.

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5

Alan M

Great customer service. Very friendly and professional service. Keep up the great work Webster Valvoline

Great customer service. Very friendly and professional service. Keep up the great work Webster Valvoline

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4

Tracy F.

The price for an oil change is too high. Even with a $9 coupon, I still paid more than I would like to, and more than places les ...

The price for an oil change is too high. Even with a $9 coupon, I still paid more than I would like to, and more than places less than a mile away charge. I understand I am paying for the speed and convenience at Valvoline, and I appreciate the friendliness of the staff, but the price is too high for me to justify spending it regularly for oil changes.

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5

Lovey

The staff are very friendly, polite, and helpful, I have never had to wait for service, unless it was routine maintenance. The ...

The staff are very friendly, polite, and helpful, I have never had to wait for service, unless it was routine maintenance. The last time I was in - they checked the fluids right away, because my son thought he smelled something that he thought dripped onto the engine area. The guys at Valvoline checked everything out & said all was fine.Last year - my friend was visiting from Texas, and we drove all around, trying to get someone to look her engine over & check it out for the long drive home. We finally pulled into Valvoline and the guys checked everything out, and she was very impressed that they immediately got her car in & looked at, even topped off her fluids, and no charge! She is now a happy customer of Valvoline's. My late husband used to take our KIA Soul in for regular maintenance, so I will continue to do so, because he also was pleased with the service provided, so I feel I am doing what he would have wanted me to do. :,( Very hard going on without him, but I know the guys at Valvoline will take good care of our car, the last one we bought together, so I want to keep it going for as long as possible. Thanks Valvoline!

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5

RD

Courteous staff, well groomed and do not look like dirt bags.

Courteous staff, well groomed and do not look like dirt bags.

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4

Anonymous

I needed a state vehicle inspection but the wait for that service was too long.

I needed a state vehicle inspection but the wait for that service was too long.

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5

KeithK

Great people!

Great people!

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5

James T

They were professional, and efficient.

They were professional, and efficient.

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5

MJA

I just thought the staff was very helpful and knowledgeable. They let me know what I should think about doing on my next oil ch ...

I just thought the staff was very helpful and knowledgeable. They let me know what I should think about doing on my next oil change and what was not necessary to do at this time.

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5

Frank S

No wait time, excellent service, great valve, no miss leading.

No wait time, excellent service, great valve, no miss leading.

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5

Diane

Quick & easy

Quick & easy

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5

Jim P

I was greeted courteously and given clear instructions as to where I would be receiving service. When there was an unexpected de ...

I was greeted courteously and given clear instructions as to where I would be receiving service. When there was an unexpected delay, I was promptly notified and told approximately how long it would last and where the next open bay would be. Every step of my service was explained with no detail left out.

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5

ritflyers

Every time I visit everyone is very respectful, I never feel pressured, and they get me out the door fast.

Every time I visit everyone is very respectful, I never feel pressured, and they get me out the door fast.

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5

Wiper24

Everyone very friendly helpful I will return when it is time

Everyone very friendly helpful I will return when it is time

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5

Missy2

Very friendly and polite, took good care of me.

Very friendly and polite, took good care of me.

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2

Anonymous

You’re too expensive. Not to mention when I needed inspection I was told three people in front ment a 2hr wait!!!???? My local ...

You’re too expensive. Not to mention when I needed inspection I was told three people in front ment a 2hr wait!!!???? My local garage did my inspection in 15 minutes. I think real problem is you don’t make money off inspection like your rip off oil change price

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5

Vernon R

Good customer service

Good customer service

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5

MadgeM

Staff is always very nice and helpful and doesn't pressure you to get extra services.

Staff is always very nice and helpful and doesn't pressure you to get extra services.

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5

Bobba

Short wait, fast , and excellent Customer service. Sean, who I believe may have bèen an Asst. Manager was very courteous and fr ...

Short wait, fast , and excellent Customer service. Sean, who I believe may have bèen an Asst. Manager was very courteous and friendly and also took the time to explain everything and just was a pleasure to talk to in general. The same for the gentleman that did the majority of the work, who's name was Sean also.

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5

MichaelS

Staff is always friendly and courteous. I never have a problem.

Staff is always friendly and courteous. I never have a problem.

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5

Stephanie

Mike was great during my oil change - he fully explained all services offered and I will be returning for my inspection !

Mike was great during my oil change - he fully explained all services offered and I will be returning for my inspection !

John(I believe the assistant manager) was extremely helpful. My husband uses a walker and has difficulty walking and getting around. John was very aware and very attentive to his needs. Without asking for help he took it upon himself to remove walker from back of car, assisted my husband getting out of the car and accompanying us to waiting room until we were seated. after a short wait John drove our car as close to waiting room as possible, again assisted my husband getting into car. and putting walker back in trunk! HIS attentiveness went above and beyond expectations! He was polite, friendly and professional. We assured him we would return for an oil change when needed!

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5

Timmy S.

I believe the efficiency was very impressive.

I believe the efficiency was very impressive.

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5

Lisa

The service was quick, the workers were pleasant and knowledgeable.

The service was quick, the workers were pleasant and knowledgeable.

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5

doreen a

I was able to pull in and get my car done all in around 10 monutes. The guy was really nice and effiecient and I will definitely ...

I was able to pull in and get my car done all in around 10 monutes. The guy was really nice and effiecient and I will definitely be back

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5

Tony U

In and out in about 15 minutes. Had some nice conversations with the staff about cars. You could tell you have some car guys wor ...

In and out in about 15 minutes. Had some nice conversations with the staff about cars. You could tell you have some car guys working for you in Webster NY.

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5

Loagan W.

All Valvoline service members are very courteous and honest. They give you good service and are personable. I feel comforted w ...

All Valvoline service members are very courteous and honest. They give you good service and are personable. I feel comforted when I know the person working on my car is knowledgeable.

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5

Doug S

courteous service in a reasonable timeframe.

courteous service in a reasonable timeframe.

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5

frankl

Each one of the tech;s were very professional and courteous. Kept me informed as to what was going on while i was waiting. They ...

Each one of the tech;s were very professional and courteous. Kept me informed as to what was going on while i was waiting. They engaged in conversation as well . You can tell they enjoy there job as it relates to the customer satisfaction

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5

MaryM

I thought the service was friendly, knowledgeable and efficient. The service personnel were more like caring acquaintences and ...

I thought the service was friendly, knowledgeable and efficient. The service personnel were more like caring acquaintences and made me feel like they actually cared about me and my vehicle.

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4

Mike L

The cost of the oil change higher than I've had done before

The cost of the oil change higher than I've had done before

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4

Lovey

I thought the radiator charge was a bit high, as well as the oil change. At least that's what a friend told me when I told them ...

I thought the radiator charge was a bit high, as well as the oil change. At least that's what a friend told me when I told them But - the service has always been excellent, and the staff very courteous & friendly & respectful.

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5

Isabell

Everyone was really nice and the work was done quickly!

Everyone was really nice and the work was done quickly!

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4

tim mccc

Expensive

Expensive

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5

Brian M

The worker was extremely friendly and helpful.

The worker was extremely friendly and helpful.

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5

Joe F

Johnnie was knowledgeable, friendly and professional.

Johnnie was knowledgeable, friendly and professional.

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4

DS

Only because the last few times I went there I had to wait entiely too long.

Only because the last few times I went there I had to wait entiely too long.