A dedicated Concierge at your service

Air Canada’s more than 300 carefully selected Concierge agents offer premium personalized service in 47 airports around the world. Concierge agents are easily recognizable: just look for their distinctive black uniform and Concierge name tags.

You’ll find Air Canada’s Concierges conveniently stationed at the following touch points:

Assistance with at-risk connections when connecting to another Air Canada Signature Class flight*

* Air Canada Signature Class customers on an Air Canada-operated flight originally booked and ticketed in the following classes are eligible for select Concierge services: J, C, D, Z and P.

How can a Concierge be of assistance to me?

Our Concierges are sensitive to cultural diversity and are specially trained in guest management, hospitality, and building customer relationships.

They can help with all your day-of-travel and airport matters, including ticketing, connections, upgrades, baggage handling and special in-flight meal requirements.

Concierge agents are also immediate resources for personal needs and last-minute arrangements such as hotel and restaurant bookings, theatre ticket reservations and limousine service, or other specific requests eligible guests may have.

In which cities are Concierge services available?

Air Canada’s Concierge Service is available in the following airports around the world: