REVIEWS

Where do I begin.. first off, the driver arrived late in a party bus I did not choose. My venue was 40 minutes away, and I ordered a bus with a bathroom on it. This bus had no bathroom. The driver also did not stock the bus. There was no complementary champagne (as per the contract), no water, no ice, nothing. Then to top it all off- there was NO AIR CONDITIONING (June Wedding). This looked like a party bus you would give to a bunch of teenagers looking to get drunk for the night, not one to supply for a wedding. The floor was stained and the TV's didn't work. The driver took all back roads and I was over an HOUR LATE TO MY WEDDING. I was unable to take the pictures on the beach prior to the ceremony as I was supposed to, and ultimately I felt my whole reception was semi-rushed because they had to make up the time. When I was trying to deal with the driver- I was NOT happy. The driver wasn't very pleasant or apologetic. He kept saying he was trying to get the owner, but I did not get the owner until I called the office and spoke to the woman answering the phone (I can't remember her name). She is the only one worth anything. She got the owner for me. The owner initially gave me a hard time, told me he had no other vehicles to offer me. I suggested he at least get this heap of crap fixed while I was at my wedding- which he did. He also ensured there were waters and ice for the ride back. Needless to say, this started my day very stressful. The following Monday I spoke to the owner again and he refunded a little less than half of my bill. This is why I gave 2.5 stars for responsiveness. If nothing else, they corrected the problem best they could and gave me a reasonable refund. I suggest all other brides BEWARE.

Where do I begin.. first off, the driver arrived late in a party bus I did not choose. My venue was 40 minutes away, and I Read more...

Where do I begin.. first off, the driver arrived late in a party bus I did not choose. My venue was 40 minutes away, and I ordered a bus with a bathroom on it. This bus had no bathroom. The driver also did not stock the bus. There was no complementary champagne (as per the contract), no water, no ice, nothing. Then to top it all off- there was NO AIR CONDITIONING (June Wedding). This looked like a party bus you would give to a bunch of teenagers looking to get drunk for the night, not one to supply for a wedding. The floor was stained and the TV's didn't work. The driver took all back roads and I was over an HOUR LATE TO MY WEDDING. I was unable to take the pictures on the beach prior to the ceremony as I was supposed to, and ultimately I felt my whole reception was semi-rushed because they had to make up the time. When I was trying to deal with the driver- I was NOT happy. The driver wasn't very pleasant or apologetic. He kept saying he was trying to get the owner, but I did not get the owner until I called the office and spoke to the woman answering the phone (I can't remember her name). She is the only one worth anything. She got the owner for me. The owner initially gave me a hard time, told me he had no other vehicles to offer me. I suggested he at least get this heap of crap fixed while I was at my wedding- which he did. He also ensured there were waters and ice for the ride back. Needless to say, this started my day very stressful. The following Monday I spoke to the owner again and he refunded a little less than half of my bill. This is why I gave 2.5 stars for responsiveness. If nothing else, they corrected the problem best they could and gave me a reasonable refund. I suggest all other brides BEWARE. Read less

Services Used: Transportation

Red Carpet Limousine/ Coach responded with the following comments:

This client contacted us via email and requested a price for our 32 passenger Black Party Bus which does not have a bathroom, from our website. We promptly responded to her request, initially provided a quote for a wedding package with a return pick up. After speaking with client, she only wanted transportation to and from venue. We reduced the cost to accommodate her request. In looking back was not enough time for the distance and travel time. (Franklin Square and Floral Park to Oakdale). In accordance with D.O.T. guidelines and roadway restrictions, buses are not permitted on certain highways and alternate routes must be taken which may have caused said delay. Discussion of a bathroom was never indicated on the emails provided by the client or over the phone or stated on contract signed by the client. To respond to the fact of the driver being late and not having this bus stocked with complimentary sodas/waters, bottle of champagne and ice, yes this is true and unacceptable and not our company practice! We had a newer driver scheduled for this job and he was negligent in providing top notch service and doing his pre wedding inspection and preparation. With regard to the AC issue, it was an extremely hot day and the AC did work, but insufficient and needed to be charged. The driver proceeded immediately to maintenance facility to repair AC function and ensure bus was set up and working for return trip. We spoke with the client the first business day, and apologized for what had transpired, we provide a substantial refund which they agreed upon for this misfortunate situation that had occurred. We explained that it is never our intent to provide anything less than exceptional customer service. We appreciate all client feedback so we may strive to provide superior & safe transportation for our clients.

Anonymous

Wedding:

Recently Married

4.8/5.0

Red carpet limousine helped us tremendously during our wedding weekend! Barbara the receptionist is so helpful and friendly. Our driver was very nice.

Red carpet limousine helped us tremendously during our wedding weekend! Barbara the receptionist is so helpful and Read more...

Red carpet limousine helped us tremendously during our wedding weekend! Barbara the receptionist is so helpful and friendly. Our driver was very nice. Read less

Services Used: Transportation

Bride2Be

Wedding:

9/20/2013

5.0/5.0

Red Carpet was such a great choice. Their price was competitive, the service was professional, the vehicle (party bus) was clean and the driver was on time and pleasant. Working with Barbara in the office was always a great experience. I use Red Carpet any time I need limo transportation and they never disappoint. I definitely recommend using Red Carpet for your wedding.

Red Carpet was such a great choice. Their price was competitive, the service was professional, the vehicle (party bus) was Read more...

Red Carpet was such a great choice. Their price was competitive, the service was professional, the vehicle (party bus) was clean and the driver was on time and pleasant. Working with Barbara in the office was always a great experience. I use Red Carpet any time I need limo transportation and they never disappoint. I definitely recommend using Red Carpet for your wedding. Read less

Services Used: Transportation

Melissa

Wedding:

7/13/2013

5.0/5.0

They went above and beyond. We had booked a limo and then at the last minute wanted to add a coach bus for our guests so that no one had to drink and drive from the hotel to the venue. They found a bus one week before the wedding and at a reasonable price!

Great prices and service.

They went above and beyond. We had booked a limo and then at the last minute wanted to add a coach bus for our guests so Read more...

They went above and beyond. We had booked a limo and then at the last minute wanted to add a coach bus for our guests so that no one had to drink and drive from the hotel to the venue. They found a bus one week before the wedding and at a reasonable price!

Thank you for your impeccable service. Prompt service, clean limousines and great driver that made us feel so special. thank you for your great service!

Thank you for your impeccable service. Prompt service, clean limousines and great driver that made us feel so special. Read more...

Thank you for your impeccable service. Prompt service, clean limousines and great driver that made us feel so special. thank you for your great service! Read less

Services Used: Transportation

Anonymous

Wedding:

1+ year ago

5.0/5.0

Red carpet is a great limo service and I would definitely use them again. They were very flexible with our timing and our driver Christian was very nice, and he was very good. When we arrived at the church he made sure the coast was clear for us and even found my dad in the church and sent him out to my limo! They were very professional and very attentive to all of our needs. The also had some good prices. We didn;t spend nearly as much as we thought we would for the limo package.

Red carpet is a great limo service and I would definitely use them again. They were very flexible with our timing and our Read more...

Red carpet is a great limo service and I would definitely use them again. They were very flexible with our timing and our driver Christian was very nice, and he was very good. When we arrived at the church he made sure the coast was clear for us and even found my dad in the church and sent him out to my limo! They were very professional and very attentive to all of our needs. The also had some good prices. We didn;t spend nearly as much as we thought we would for the limo package. Read less

Services Used: Transportation

lyndsey

Wedding:

12/1/2012

5.0/5.0

Top notch service from beginning to the end of our wonderful wedding day!

Top notch service from beginning to the end of our wonderful wedding day!

Top notch service from beginning to the end of our wonderful wedding day! Read less

Services Used: Transportation

Erin

Wedding:

9/9/2012

5.0/5.0

Red Carpet Limo was great to us for our wedding day! They were on time, professional, and very helpful! Both the limos that we were picked up in were clean and in great condition. And the drivers were very kind and helpful. The driver that picked up my bridesmaids and I from the hotel helped us in and out of the limo and made sure that my dress stayed clean and didn't get caught on the doors. Thank you Red Carpet!

Red Carpet Limo was great to us for our wedding day! They were on time, professional, and very helpful! Both the limos Read more...

Red Carpet Limo was great to us for our wedding day! They were on time, professional, and very helpful! Both the limos that we were picked up in were clean and in great condition. And the drivers were very kind and helpful. The driver that picked up my bridesmaids and I from the hotel helped us in and out of the limo and made sure that my dress stayed clean and didn't get caught on the doors. Thank you Red Carpet! Read less

Services Used: Transportation

mike

Wedding:

8/18/2012

0.0/5.0

Absolutely disgusted with this company. Limo driver showed up a half hour late to pick up my wife and bridesmaids. The driver also had to pull over twice for problems with the limo and the radio also did not work. Then after the ceremony, I tried to discuss with the limo driver about the times and he told me "I have you covered,don't worry". Then to boot, once we were leaving, had the nerve to tell me that he needed $125 from me before he can pull away cause your gonna be a half hour over. Not to mention, he,was a half hour late picking us up. Just very unprofessional and they lost out on three people who were in my party that had weddings coming up.

Absolutely disgusted with this company. Limo driver showed up a half hour late to pick up my wife and bridesmaids. The Read more...

Absolutely disgusted with this company. Limo driver showed up a half hour late to pick up my wife and bridesmaids. The driver also had to pull over twice for problems with the limo and the radio also did not work. Then after the ceremony, I tried to discuss with the limo driver about the times and he told me "I have you covered,don't worry". Then to boot, once we were leaving, had the nerve to tell me that he needed $125 from me before he can pull away cause your gonna be a half hour over. Not to mention, he,was a half hour late picking us up. Just very unprofessional and they lost out on three people who were in my party that had weddings coming up. Read less