A returns label will be emailed to you, along with instructions from Royal Mail on how to print your label

Drop your return at any Post Office

We do not recommend using your own shipping method for faulty returns. We cannot reimburse you for postage costs incurred.

Your Contact Details - You may use any contact name, address, email address, when generating a label using the Royal Mail system. They do not have to match the details on your original order. However, please do ensure that the order reference number is correct

No Printer? No Problem - Create a returns label using the Royal Mail Returns Portal and you'll receive a digital barcode by email to your mobile phone. Take your phone to any Post Office and they can scan the barcode and print the label for you.

B) Using your own method

Important: If you use your own delivery method for a faulty return then we are unable to refund your return postage costs (unless agreed by an AlzProducts member of staff beforehand) - If you are having any difficulty with generating our own returns labels please contact us for advice.

We highly recommend a shipping method that requires a signature, for
example
Royal Mail 1st or 2nd Class Signed For (we cannot accept responsibility for undelivered parcels) - please send your return to the following address;

3) What happens next?

Once we receive your return a member of staff will be in touch, or you'll receive an automated email confirming dispatch of your replacement, or a refund, if either have been agreed by a member of staff.

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