As we commemorate 20 years of serving our guests and emerging along the way as India’s most preferred airline, do join us on our little flight down memory lane as we relive the past and look ahead towards a bright future.

As an airline, we continue to build on the foundations laid down with our first flight 20 years ago. Today, as then, we believe that an airline’s success depends upon its guests’ satisfaction and go the extra mile to build long-standing relationships with them. Our loyalty programme is an example of our commitment to strengthen that relationship.

JetPrivilege, India’s largest frequent flyer programme, is the proud recipient of the prestigious Freddie Awards five times in a row from 2004 to 2008 and then again in 2012. With a 5-tiered membership and dynamic review system, it offers our guests a wide range of opportunities to redeem their frequent flyer miles through tie-ups with partners ranging from leading international airlines, domestic and international hotels, car rental facility, retail and lifestyle partners, communication and publishing partners as well as co-branded credit card services.

In a first-of-its-kind attempt by any airline, for our young JetPrivilege members between the ages of 12-18 Jet Airways offers educational and fun filled activities through JetSpark to create a long lasting bond with our future flyers. For our women JetPrivilege members, Jet Airways has a dedicated forum called JetViva offering exclusive offers on a number of products and services as well as select customised events.

To reach out to a larger cross section of our guests and engage with them on a real-time basis, we today are present on social media platforms such as Facebook (over 1 million fans), LinkedIn, Foursquare, YouTube, Pinterest, Flickr and Twitter. Such channels helps us in obtaining valuable feedback from guests on their experience with Jet Airways and continually taking steps to meet their expectations.

As India’s premier airline, we are committed to offering our guests the very best travel experience both in the skies and on the ground. But it is undoubtedly the continued patronage of you, our valuable guests that has given us the self-belief and the strength to spread our wings and soar. For that we thank each and every one of you—our guests who have flown with us over the years, helping us achieve critical milestones such as this one and dream even bigger goals for the years ahead. On this occasion we re-dedicate ourselves to ensuring that your flying experience with us will always be nothing but the best, with a truly world-class in-flight product and the very same warm service that has made us your preferred airline.