Manage reports

Supported reports

This section details the supported reports for Cisco Unified Communications Manager andCisco Unified Communications Manager IM and Presence Service. You can identify a report in Cisco Unified Reporting by the report name and the date-and-time stamp. Cisco Unified Reporting stores a local copy of the most recent report for you to view.

Unified CM reports

The following table describes the types of system reports that display in Cisco Unified Reporting after you install Unified CM.

Table 1 Unified CM reports that display in Cisco Unified Reporting

Report

Description

Report Descriptions

Provides troubleshooting and detailed information about the reports that display.

Unified CM Cluster Overview

Provides an overview of the Unified CM cluster; for example, this report provides the Unified CM version that is installed in the cluster, the hostname or IP address of all servers in the cluster, a summary of hardware details, and so on.

Unified CM Data Summary

Provides a summary of data that exists in the Unified CM database, according to the structure of the menus in Unified CM Administration. For example, if you configure three credential policies, five conference bridges, and ten shared-line appearances, you can see that type of information in this report.

Unified CM Database Replication Debug

Provides debugging information for database replication.

Tip

For this report, generation may spike CPU and take up to 10 seconds per server in the cluster.

Unified CM Database Status

Provides a snapshot of the health of the Unified CM database. Generate this report before an upgrade to ensure that the database is healthy.

Unified CM Device Counts Summary

Provides the number of devices by model and protocol that exist in the Unified CM database.

Unified CM Extension Mobility

Provides a summary of Cisco Extension Mobility usage; for example, the number of phones that have a Cisco Extension Mobility user logged in to them, the users that are associated with Cisco Extension Mobility, and so on.

Unified CM GeoLocation Policy

Provides a list of records from the GeoLocation Logical Partitioning Policy Matrix.

Unified CM GeoLocation Policy with Filter

Provides a list of records from the GeoLocation Logical Partitioning Policy Matrix for the selected GeoLocation policy.

Unified CM Lines Without Phones

Provides a list of lines that are not associated with a phone.

Unified CM Multi-Line Devices

Provides a list of phones with multiple line appearances.

Unified CM Phone Feature List

Provides a list of supported features for each device type in Unified CM Administration.

Unified CM Phones With Mismatched Load

Provides a list of all phones that have a mismatched firmware load.

Unified CM Phones Without Lines

Provides a list of all phones in the Unified CM database that do not have lines that are associated with them.

Unified CM Shared Lines

Provides a list of all phones in the Unified CM database with at least one shared-line appearance.

Unified CM Table Count Summary

Provides a database-centric view of data. This report proves useful for administrators or AXL API developers that understand database schema.

Unified CM User Device Count

Provides information about associated devices; for example, this report lists the number of phones with no users, the number of users with one phone, and the number of users with more than one phone.

Unified CM Voice Mail

Provides a summary of voice-messaging-related configuration in Unified CM Administration; for example, this report lists the number of configured voice mail ports, the number of message waiting indicators, the number of configured voice messaging profiles, the number of directory numbers that are associated with voice message profiles, and so on.

Unified CM Device Distribution Summary

Provides a summary of how devices are distributed throughout the cluster; for example, this report shows which devices are associated with the primary, secondary, tertiary servers, and so on.

IM and Presence Service reports

The following table describes the types of system reports that display in Cisco Unified Reporting after you install the IM and Presence Service on Unified CM.

You can view and generate any of the report types in the following table.

Table 2 IM and Presence Service reports that display in Cisco Unified Reporting

Report

Description

Report Descriptions

Provides troubleshooting and detailed information about the reports that display. This report provides descriptions for the report, for each information group, and for each data item, as well as the data sources, symptoms of related problems, and remedies.

IM and Presence Cluster Overview

Provides an overview of the IM and Presence Service cluster. This report, for example, tells you which IM and Presence Service version is installed in the cluster, the hostname or IP address of all servers in the cluster, a summary of hardware details, and so on.

IM and Presence Database Replication Debug

Provides debugging information for database replication.

Tip

For this report, generation may spike CPU and take up to 10 seconds per server in the cluster.

IM and Presence Database Status

Provides a snapshot of the health of the IM and Presence Service database. Generate this report before an upgrade to ensure that the database is healthy.

IM and Presence Table Count Summary

Provides a database-centric view of data. This report proves useful for administrators or AXL API developers that understand the database schema.

View report descriptions

Cisco Unified Reporting provides report help. The Report Descriptions link provides descriptions for the report, for each information group, and for each data item, as well as the data sources, symptoms of related problems, and remedies.

Note

You may still need to contact TAC for additional help on report problems.

Procedure

Step 1

Select System Reports.

Step 2

Select the Report Descriptions link in the list of reports.

Step 3

Select the Generate Report icon.

The report generates and is displayed.

Generate new report

You can generate and view a new report.

Before You Begin

Ensure that the Cisco Tomcat service is running on at least one server and you are using a supported web browser to view the report.

The application notifies you if a report will take excessive time to generate or consume excessive CPU time. A progress bar displays while the report generates. The new report displays, and the date and time updates.

Procedure

Step 1

Select System Reports from the menu bar.

Step 2

Select a report.

Step 3

Select the Generate Report (bar chart) icon in the Reports window.

Step 4

Select the View Details link to expose details for a section that does not automatically display.

What to Do Next

If the report shows an unsuccessful data check for an item, select the Report Descriptions report and review the troubleshooting information and possible remedies. Because the report descriptions report is dynamically generated from the database, you can also generate a new report descriptions report.