I have setup a campaign, and already have setup Web Form 1 to automatically pop the lead_id into Salesforce when the agent clicks on the Web Form 1 button.

I' am trying to use the Get Call Launch feature to automatically trigger this when the call arrives. It works fine for Auto-Dialed Calls, but for Inbound calls, the form isn't triggered. As the agents are blended, it makes for an inconsistent experience where OB calls are auto-popped into Salesforce, and on IB calls, the agent has to press the Web Form 1 button to trigger the pop.

Is this a configuration issue, or just a feature missing in OSDial? I have combed the osdial-static.js script and found the Get Call Launch feature in the conditions below, but none are true for Inbound calls.