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Trying to log on & they say I need more security questions, when answer my 1st security question they say its wrong & I know its right so I can't log on.

Just logged on yesterday & can't log on today...security questions not working.

Kenny, Burlington
January 23, 2015 11:25:02 AM

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1 Response

In reply to Kenny, Burlington

Thanks for writing in and sorry to hear you've encountered some difficulties logging in, Kenny. Don't worry, we're here to assist!
First, since you mentioned that our website is asking you to create additional security questions, keep in mind that in order to do so you'll want to be logged in to our full website, which can be accessed here: http://bit.ly/1eaISlq. Kindly note that our mobile app won't allow you to update your account information, such as your password or security questions.
Also, if you'd like to try answering your question again, here are a few tips. Answers to your security questions are not case-sensitive; however they do require the answer you originally provided for the question. For example, if you originally answered "New York City" to the question "In what city were you born?", then you must provide "New York City" as the answer each time when your are being challenged with this question, not "New York" or "NYC." For security question tips and other helpful hints for answering your security questions, you can visit: http://bit.ly/1ikiYdw.
If you still experience difficulty with one of your security questions, one of our Banking Specialists will be happy to assist you with updating your questions and answers, and logging you back into your account. You can reach a Specialist by calling 888-751-9000, 24 hours a day, 7 days a week.
If this is regarding your TD BusinessDirect account, please call our Small Business Team at 800-493-7562, Option 2.
If you would prefer, we also invite you to visit any local TD Bank Store near you. For lobby hours and locations near you, check out: http://bit.ly/TDStores.
Hope the information provided is helpful, Kenny! All the best and enjoy your Friday.

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