Re: Fibre Extra 75 Mbps usually now stuck at 20 Meg.

The connection speeds dropped temporarily. We reviewed your connection profile and could see it was lower than normal. This was amended and the speeds increased. Unfortunately, we cannot confirm the root cause of the issue but hope it does not occur again. – Waz

Re: Fibre Extra 75 Mbps usually now stuck at 20 Meg.

Thank you for bringing this matter to our attention. After conducting a test on your line I have identified a possible impairment impacting your broadband connection.

A fault ticket has been active on your account and I need you to confirm some information before we progress the fault further with our suppliers this can be accessed here. Please can you respond to the ticket raised and let us know when you have done so. We will then progress accordingly.

Re: Fibre Extra 75 Mbps usually now stuck at 20 Meg.

I've taken a look into your fault today and raised a response via the open ticket on your account which can be viewed here. Please let us know once you've updated the ticket so we can continue to progress the investigation of the fault further ahead as soon as possible.