Category Archives: Passenger Information

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Here’s this week’s new game from Thameslink. It’s their virtual version of the Three Card Trick (aka Find The Truth). Study the attached photo (click on it to expand), and imagine you were at Sevenoaks station on Tuesday night, heading … Continue reading →

We have been working hard on our responses to the many questions in the consultation paper on the requirements for the new Southeastern franchise from December 2018. There’s lots to say, and we will be sharing some of our draft … Continue reading →

Nearly three years ago the law changed to prohibit the use of 0845 numbers for customer service lines; and nearly two years ago OFCOM changed its regulations to require a business using 0845 numbers for any other purpose to specify its service charge and warn about access charges wherever it advertises or communicates the phone number.

However recent checks at Sevenoaks and Knockholt have shown continued, multiple, uses of 0845 numbers in breach both of the Consumer Regulations and the OFCOM conditions.

The Department for Transport are holding one of their series of public consultation events at Sevenoaks station concourse on Monday 10 April from 1600 to 1900. This follows their session at our Annual General Meeting last year; now they are … Continue reading →

Over Easter London Bridge work will mean there will be: no services to London Bridge, Waterloo East and Charing Cross on Friday 14 April and Saturday 15 April. no services to Cannon Street on Friday 14 April to Monday 17 … Continue reading →

The latest National Rail Passenger Survey shows that Southeastern are again joint bottom (with sister company Southern) at 69%. What’s more, the detailed figures show that Southeastern have not improved on any of the detailed indicators – even those, like ticket-buying, … Continue reading →