North Central Solid Waste Strives to Improve Customer Satisfaction

Gino Romero, Manager of North Central Solid Waste Authority (NCSW), says NCSW is in the process of investing in new equipment in efforts to provide better and more efficient disposal services to the community of Rio Arriba County. This cost efficient investment will save Rio Arriba County citizens on waste disposal and recycling.

“Our mission and first priority is to provide outstanding quality customer service,” Romero said. “Ensuring customer satisfaction is our number one concern.”

Romero said one common customer complaint when he joined the team, was the way the phone calls were received and disbursed. “An automated system was the first point of contact with no personal interaction; now every call is welcomed by an NCSW employee. This method allows us to address any questions or resolve any issue the customer may have immediately.”

Recently, an audit which was performed by NCSW, disclosed about 6.2 out of 10 Rio Arriba County citizens actually pay trash fees. Romero stated that efforts are being implemented to distinguish illegal users so appropriate action may be taken to collect any outstanding fees. “Every property owner that is provided with disposal services must be treated equally and pay for this service,” said Romero. “This long overdue measure will create revenue, to benefit taxpayers by providing better customer service and additional community services.”

Other efforts being made by NCSW include:

Extending hours from 5p.m. to 5:30p.m; including staying open during the lunch hour