Watches.com will cover the cost for USPS First Class International (orders over $199+) and USPS Domestic First Class (orders over $99+). All other upgraded shipping options (transit times and rates) will be quoted during checkout. All prices are in US Dollars ($USD). We ship from California, USA!

Estimated delivery time for FREE shipping within the USA is 7-10 business days. Estimated delivery time for FREE international shipping is 14-28 business days (depending on your country). Because customs procedures & protocols vary by country, our estimated shipping times do not include the time it might take to clear your customs agency. Most of our customers outside the US report reasonable or even no duties/taxes due. Tracking is available on upgraded shipping options..

Watches.com has been shipping worldwide since 1999 and we ship internationally daily! All orders are processed and shipped out by 4pm (PST) Monday through Friday on regular business days. Orders placed/received after 12:00pm (PST) will be processed the next business day. If you need the package quicker, there are various upgraded shipping options that can be considerably quicker such as UPS and USPS International Priority or Express, which will be quoted during checkout before you purchase anything.

To guarantee a safe delivery in certain countries, we have to ship via Priority International Mail or UPS Expedited with full detailed tracking. Unfortunately, free standard shipping isn’t an option for all locations. Shipping costs to China, India, Indonesia, Malaysia, Mexico, Philippines & Thailand will be quoted during the checkout process.

EXTENDED HOLIDAY RETURNS

We encourage early holiday shopping by offering an extended holiday return policy. All gift purchases between Nov 1st and Dec 23rd can be returned for Watches.com credit until January 20, 2017. All items still need to be in new, unused condition to be eligible for return.

RETURN POLICY

We could all use some extra time. If your new, unused item is not what you want, you have 30 days from date of purchase to return it.*

All watches purchased by US customers at full MSRP can be returned for refund. Orders with full price watches where a promotional coupon code of 20% off (or more) was applied are only eligible for store credit. Sale watches can be returned for store credit only. Sale watches or special order/preorders are not eligible for refunds.

International orders are only eligible for store credit if returned to Watches.com with an RMA # and within 30 days after receipt. Please note that any return shipping duties/taxes charged to Watches.com will be deducted from the eligible store credit. International orders are not eligible for refunds. We are unable to accept any returns from South Africa.

We are unable to accept any returns from South Africa. *Unfortunately we are unable to accept returns for Tendence Watches or any watches that are no longer sold on our site.

ORDER CANCELLATIONS

Orders are processed and sent to our fulfillment center within 20 minutes of the order being completed. You can cancel an order at no charge if we are notified within 15 minutes. Please call us at 9253858849 between 8am4pm Pacific Standard Time for immediate assistance. Orders cannot be cancelled after this 15 minute window. Preorders and special orders cannot be cancelled as the funds have already been sent to the manufacturer to secure your watch.

PRICE GUARANTEE

Watches.com has a 7 day price guarantee. Should any item you purchase be reduced in price on Watches.com within 7 days of the purchase, Watches.com will provide a store credit for the price difference to be used on any future order.

RETURN SHIPPING

Shipping charges for any nondefective returns are the responsibility of the customer. For customers that selected FREE shipping at checkout, a small reimbursement will be deducted from the refund to cover the original shipping costs  $8 for US shipments; $15 for international shipments (after all, shipping was free in the first place). US & International orders with upgraded shipping will be refunded or credited the full purchase price of their item. Original shipping and insurance charges will not be refunded.

We’re proud to say we are a family owned business and we are an Authorized Dealer for all the brands we carry. All watches sold are 100% authentic and come direct from the manufacturer. All watches are brand new, unworn and come in the original manufacturer packaging*. Full manufacturer warranties are even honored internationally. Very few online retailers can say this!

All warranty issues are handled directly with the watch manufacturer. Typically the manufacturer's warranty does not cover: battery, crystal, strap or bracelet; damage resulting from improper handling, lack of care, accidents or normal wear and tear; damage from contact with objects; water damage. *Tendence, 01 the One, and Nooka watches come with a 30 day warranty.