A sample comes from a random dye lot and its purpose is for you to determine if you want that particular design. A cutting (or CFA) is for the purpose of matching colors. It is much smaller than a sample and comes from the specific dye lot that you will receive when you place an order and specifically request a CFA.

Can I keep samples?

Samples are on loan and you may keep them until you are finished with them. However, when you are finished with them it is important to return them to the proper manufacturer.

What sizes do samples come in?

All samples are meant for interior designers’ usage and are very generous. A large pattern will be a large rectangle for you to visualize it accurately. A solid pattern will be an adequate size to view the pattern.

Why are samples priced?

The $5 Sample Fee is a processing fee and is non refundable unless you do not receive your sample. All samples are ordered online.

Can I track my samples?

Manufacturers often mail the samples via USPS and tracking is not available.

DecoratorsBest offers overnight and 2nd day shipping options that are listed at checkout. Please note that the following brands are not available for expedited shipping:
Cole & Son, Osbourne & Little, Pierre Frey, and Zoffany.

If you would like expedited shipping options for more than one brand, please call us at 212-722-6449 or email orders@decoratorsbest.com.

DecoratorsBest has partnered with International Checkout , a trusted third party company, to process and ship our international orders. International Checkout will place the order with DecoratorsBest on your behalf, receive it at their depot, and then ship it directly to you. They will process all aspects of your entire order, including billing, shipping and customer service. To use this service, add the items you’ve selected to your DecoratorsBest Shopping Cart and choose the “International Checkout” option. Your cart information will be transferred to International Checkout for processing. Please pay International Checkout for your DecoratorsBest order using your international credit card, PayPal, or bank transfer.

International Checkout will send you an email confirmation. Upon completion of your order, please direct all inquiries to International Checkout at support@internationalcheckout.com.

To begin the return process send an email to returns@decoratersbest.com

Do I get a refund if my order is damaged?

If your product is damaged from the manufacturer or from shipping, please send a picture of the damaged area to returns@decoratorsbest.com. You will receive a replacement product if available.

If your product is damaged from the manufacturer or from shipping, please click here to upload a picture of the damaged area. You will receive a replacement product if available.

DecoratorsBest only accepts returns on damaged products or uncut fabric and wallpaper. All sales become final after 30 days. All returns (except damaged merchandise) with the manufacturer’s permission will be subject to a 25% restocking fee, with the exception of York orders, which will be subject to a 30% restocking fee. The customer is responsible for shipping costs in both directions for all returns of undamaged merchandise.

What is your return policy?

Please click here for return inquiries before returning any products for instructions. All products are returned to manufacturers AFTER they have issued specific instructions. DecoratorsBest only accepts returns on damaged fabric and wallpaper that is uncut. All sales become final after 30 days.

Do I get a refund if my order is damaged?

If your product is damaged from the manufacturer, please email us a picture of the damaged area at returns@decoratorsbest.com. You will receive a replacement product if available.

Other Returns

All other returns, with the manufacturer’s permission will be subject to a 25% restocking fee and the customer is responsible for shipping costs. All sales become final after 30 days. Return policies depend on the manufacturers. Every manufacturer has their own policy, so we will check with them for their company policies. You must call DecoratorsBest before returning any product. All products are returned to manufacturers after they have issued specific instructions.
Unless damaged, pillows and most wallpapers are not returnable.
Returns from Shipping Damage Contact returns@decoratorsbest.com and we will provide you with the RETURN AUTHORIZATION information from the shipper. DecoratorsBest will handle everything for you.

Samples Policy For Stroheim Timboon Moonlight Fabric

Stroheim Fabric

What is the difference between a sample and a cutting?

A sample comes from a random dye lot and it purpose for you to determine if you want that particular design. A cutting
(or CFA) is for the purpose of matching colors. It is much smaller than a sample and comes from the specific dye lot that you will receive
when you place an order and specifically request a CFA.

Samples are on loan and you may keep them until you are finished with them. However, when you are finished with them it is important to return them to the proper manufacturer.

What sizes do samples come in?

All samples are meant for interior designers’ usage and are very generous. A large pattern will be a large rectangle for you to visualize it accurately. A solid pattern will be an adequate size to view the pattern.

Why are samples priced?

The $5 Sample Fee is a processing fee and is non refundable unless you do not receive your sample. All samples are ordered online.

Can I track my samples?

Manufacturers often mail the samples via USPS and tracking is not available.

DecoratorsBest has partnered with International Checkout , a trusted third party company, to process and ship our international orders. International Checkout will place the order with DecoratorsBest on your behalf, receive it at their depot, and then ship it directly to you. They will process all aspects of your entire order, including billing, shipping and customer service. To use this service, add the items you’ve selected to your DecoratorsBest Shopping Cart and choose the “International Checkout” option. Your cart information will be transferred to International Checkout for processing. Please pay International Checkout for your DecoratorsBest order using your international credit card, PayPal, or bank transfer.

International Checkout will send you an email confirmation. Upon completion of your order, please direct all inquiries to International Checkout at support@internationalcheckout.com.

Stroheim Timboon Moonlight Fabric has a minimum of 6 yards for returns. Uncut double rolls of Wallcovering in their original
wrappings may be returned for credit subject to a 25% restocking fee plus $25 shipping within 30 days of purchase. Single rolls may not be returned or credit.

What is your return policy?

Please click here for return inquiries before returning any products
for instructions. All products are returned to manufacturers AFTER they have issued specific instructions.
DecoratorsBest only accepts returns on damaged fabric and wallpaper that is uncut. All sales become final after 30 days.

If your product is damaged from the manufacturer, please email us a picture of the damaged area at returns@decoratorsbest.com. You will receive a replacement product if available.

Other Returns

All other returns, with the manufacturer’s permission will be subject to a 25% restocking fee and the customer is responsible for shipping costs. All sales become final after 30 days. Return policies depend on the manufacturers. Every manufacturer has their own policy, so we will check with them for their company policies. You must call DecoratorsBest before returning any product. All products are returned to manufacturers after they have issued specific instructions.

Unless damaged, pillows and most wallpapers are not returnable.

Returns from Shipping Damage
Contact returns@decoratorsbest.com and we will provide you with the RETURN AUTHORIZATION information from the shipper. DecoratorsBest will handle everything for you.

ACCOUNT

*Save 10% on all brands except PHILLIP JEFFRIES and SCHUMACHER for orders of $200 or more before applicable sales tax and shipping costs, through 11:59 P.M. EST 5/27/2019. Free shipping promotion applies to all domestic orders of $100 and more within the contiguous United States and excludes international and expedited orders. This promotion is not applicable for members of the DecoratorsBest Trade program and cannot be combined with other coupons.