This error message indicates that the PCI bus or PCI Express bus
on the motherboard, or the ExpressCard bus on the laptop, does not
have enough bandwidth to transfer the amount of data that the camera
is generating. Here are the expansion buses PIXCI® frame grabbers are
designed for and their typical maximum bandwidth limits:

32 bit PCI - 110 MB/s

64 bit PCI - 400 MB/s

PCI Express x1 - 200 MB/s

PCI Express x4 - 700 MB/s

ExpressCard/34 for laptops - 200 MB/s

ExpressCard/54 for laptops - 200 MB/s

Make sure your system is updated and configured correctly:

Download and install the very latest BIOS update for your
computer. This often solves bandwidth problems, even on brand
new systems; there are often performance fixes that are
developed after the product has been shipped.

Download and install the very latest chipset drivers for
your computer.

Go into the BIOS and look for an option called CPU C-State;
if present this feature must be disabled. This feature
is designed to reduce power consumption, but adversely affects
the performance of the expansion buses.

Go into the BIOS and look for an option called Idle Power Savings,
this seems to be an alternate name for CPU C-State;
if present this feature must be switched from Extended to Normal.

Look for other options in the BIOS that may be related to
power saving or expansion bus performance, and see if changing
them makes any difference. With the number of new
motherboard/laptop models and new motherboard/laptop features
being developed, there may be settings that affect expansion bus
performance that we are not aware of.

To decrease the amount of data that is being passed across the
bus, there are a few easy steps that can be taken:

If capturing more than 8 bits, try turning on bit packing
if the option is available in XCAP’s controls. This will
decrease the amount of data being passed across the bus, at the
cost of a slightly increased load on the computer’s CPU.

If capturing color video from a PIXCI® SV4, SV5, SV5A,
SV5B, or SV5L, select the Res tab in XCAP’s Capture & Adjust
window. Change the Color Pixel Format to UYVY. This will
decrease the amount of data being passed across the bus by 33%,
at the cost of a very slightly increased load on the computer’s
CPU.

Try capturing a smaller image resolution, or try running
the camera at a slower frame rate.

In case some other devices on the system may be sharing bus
bandwidth with the frame grabber, you can also try the following:

Close any unnecessary programs that are running on the
computer. Their operation may be accessing devices that share
bus bandwidth.

If using a frame grabber on a PCI bus (32 bit or 64 bit),
remove devices that may be installed on the same PCI bus as the
frame grabber. You can also move the frame grabber to a PCI slot
that is on a different PCI bus. Many motherboards only have one
PCI bus, or there may be only one available PCI slot, so this
may not be possible.

If using a frame grabber on a PCI Express bus, try moving
the frame grabber to a different PCI Express slot. Each PCI
Express slot is supposed to have independent bandwidth, but we
have found that in practice there can be conflicts.

Sometimes the display adapter card or the motherboard’s
on-board display adapter can interfere with PCI Express bus
performance. If using a PCI Express display adapter, try
switching to the motherboard’s on-board video. If using the
motherboard’s on-board video, try switching to a PCI Express
display adapter.

Q: I am getting a Driver Not Installed error message when running XCAP, or Windows does not detect new hardware when I install the frame grabber.

Sometimes, an error occurs in either the Windows Registry or in
driver-related files that are cached on the hard drive. This can cause
problems with the way Windows and XCAP identify the frame grabber and
its driver. To correct this problem:

Uninstall Driver using XCAP’s Driver Uninstall Utility.

Open XCAP.

Select PIXCI® → PIXCI® Open/Close. Click Close if the board is currently open.

Click Driver Assistant.

Select Uninstall PIXCI® Driver.

Click Apply. A message log will pop up in the upper right corner of the screen,
informing you that the driver was uninstalled.

Click Cancel and close XCAP.

Make sure Driver is no longer detected by Windows

In Windows select Start → Run (or the Search box at the bottom of the
Start menu if using Windows Vista).

Type in devmgmt.msc and hit enter, this will bring up the Device Manager.

Look for anything labeled Imaging Devices, Multimedia Devices, or
Other Devices that may be the EPIX card.

Right click on anything that appears to be the EPIX
card, and click Uninstall. If you’re unsure
of what the hardware is, you can right click on it and
select Properties to get a description.

If using Windows Vista, check Delete the driver software for this device, and click OK.

The hardware should then disappear from the list.

Install Driver

Restart the computer.

The Found New Hardware Wizard should pop up.

Open XCAP.

Select PIXCI® → PIXCI® Open/Close.

Click Driver Assistant.

Select Install PIXCI® Driver, and click Apply.

Follow instructions presented.

Q: I am capturing image sequences to memory via Sequence Capture → Video to Frame Buffers, but I want to be able to capture a longer sequence.

Images are captured into frame buffers. You will need to
allocate more memory for frame buffers. To do this, open XCAP.
Select PIXCI® → PIXCI® Open/Close. Click Close if the board is already open.
Click Driver Assistant. Select Set Frame Buffer Memory Size.
Here, you can increase the Memory Requested for Frame Buffers.

Windows 2000

Select Normal allocation when allocating less than 64MB,
select Forceful allocation when allocating 64MB or more. Make sure at
least 128 MB is left for use by Windows.

Windows XP 32bit

With Windows XP 32bit you
can go above 64MB using Normal allocation. However, as you approach
some point (approximately 768MB depending on the computer) the system
will slow down significantly. If you notice the system slowing down
when allocating more than 64MB under Windows XP, try using Forceful
Allocation. Make sure at least 256 MB is left for use by Windows.

Windows XP 64bit

Normal allocation should work for very large amounts of memory. If you notice
the system slowing down significantly when allocating most of the
memory for frame buffers, try using Forceful allocation. Make sure at
least 256 MB is left for use by Windows.

Windows 7 / Vista 32bit

With Windows Vista 32bit you can go above 64MB using Normal allocation. However, as you
approach some point (approximately 1GB depending on the computer) the
system will slow down significantly. If you notice the system slowing
down when allocating more than 64MB under Windows 7 / Vista 32bit, try
using Forceful Allocation. Make sure at least 512 MB is left for use
by Windows.

Windows 7 / Vista 64bit

With Windows 7 / Vista 64bit, you will probably need to
use Forceful allocation when allocating more than 6GB. If allocating
less than 6GB, Normal allocation should work. Make sure at least 512MB
is left for use by Windows.

Q: Every time I run XCAP-Ltd or XCAP-Std, it tells me no hardware key was detected. However, my parallel port or USB key is installed on the computer’s parallel port or USB port.

Sometimes Windows doesn’t correctly identify the hardware key’s
driver. To fix this problem, first make sure you are logged into
Windows with administrator privileges (when using Windows 8 / 7 / Vista,
you will have to right-click the XCAP shortcut icon and select
Run as Administrator).

Next, use XCAP’s utility to uninstall and then install the authorization key’s driver:

In XCAP, select PIXCI® → PIXCI® Open/Close.

Click Close if the board is already open.

Click Driver Assistant.

Select Uninstall Authorization Key Driver, and click Apply.

Select Install Authorization Key Driver, and click Apply.

Close XCAP.

Run XCAP.

Your hardware key should now be detected by XCAP.

If XCAP still cannot see the hardware key, there is an authorization key driver utility that can be run manually.
Please see the Authorization Key - Manual Installation section specific to your operating system in the XCAP Reference Manual (accessable from the Help menu in XCAP) for further instructions.

Copyright (C) 2014 EPIX, Inc.
No part of this document may be reproduced, transmitted, photocopied, or translated into another language without the written consent of EPIX, Inc. Information in this document is subject to change without obligation or notice. EPIX, Inc. makes no warranty of any kind with regard to this document, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. EPIX, Inc. assumes no responsibility for any errors that may appear in this document. EPIX, Inc. reserves the right to make changes to the specifications of hardware and software at any time, without obligation or notice.
4MIP, SVIP, XCIP, XCAP, 4MEG VIDEO, 1MEG VIDEO, SILICON VIDEO MUX, QUICK SET VIDEO, 12-7MUX, IMAGE MEMORY EXPANSION, COC40, and COC402 are trademarks of EPIX, Inc.
EPIX, SILICON VIDEO, and PIXCI are registered trademarks of EPIX, Inc.
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