Facebook, Twitter abuzz with U-verse outage complaints

January 24, 2013|Staff Report

Spokesperson Kelly Starling released a statement Thursday morning:

"U-verse service has been restored for the vast majority of our customers affected by the outage. We expect any remaining customer issues will be resolved this morning. We will provide a credit to customers who were affected. We know our customers count on their U-verse service and we apologize for the inconvenience."

-Doreen Hemlock

1-21-13: AT&T U-verse customers in South Florida and several other states took to social media to vent about service outages that apparently have been plaguing the carrier since Monday.

While their service was off-line, many customers went online via Facebook and Twitter to lament loss of their high-speed Internet, digital TV and home phone services, some reporting long wait times on the phone with AT&T customer service that netted little to no explanation or resolution.

Officially, an AT&T spokeswoman released the following statement and nothing more: "A limited number of AT&T customers in some markets may be experiencing issues with U-verse service. A team of engineers and technicians are working to resolve the issue, and we apologize for any inconvenience to our customers."