The Basics

Features

Service reliability

Intermedia’s Voice Cloud network is purpose-built to deliver 99.999% (five nines) uptime for our voice services. An 99.999% uptime SLA means that you should expect less than six minutes of downtime over the course of a year—and, if we should fail to deliver, we’ll compensate you for it.

Our SIP Trunking improves the reliability of a phone system by leveraging our enterprise-grade datacenters—and by providing tools to respond to an emergency situation.

Enterprise-grade datacenters

The Intermedia Voice Cloud is hosted in two datacenters that are geographically dispersed between the West and East Coast. Our redundant architecture is designed to prevent multiple component failures from impacting our customers, helping to ensure uptime even in the event of individual component failures.

Business Continuity

From natural disasters to power outages, every business faces some degree of threat to business continuity. SIP Trunking helps ensure that customers and prospects don't suffer the consequences. As a matter of fact, our SIP Trunking has inherent business continuity with automatic failover built in. For example, in the event of a local disruption, SIP Trunking automatically forwards calls to pre-configured failover numbers such as cell phones or to a designated voicemail box.

Enhanced features like our cloud-based Auto Attendant and Voicemail ensure calls are routed properly and responded to quickly.

In the unlikely event of a datacenter disruption, service is instantly restored through mirrored datacenters.

J.D. Power 2019 Certified Assisted Technical Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations. For more information, visit www.jdpower.com or www.tsia.com.

Intermedia Unite, SecuriSync, VoIP Scout, AnyMeeting and HostPilot are either trademarks or registered trademarks of Intermedia.net, Inc. in the United States and/or other countries.