The RedBalloon Promise

RedBalloon is your one-stop shop for experiences and curated gifts. We’re so confident you’ll love what you get from us, we’re offering this promise to you…

3 YEARS TO USE THE VALUE OF YOUR VOUCHER

That’s 36 months. 156 weeks. 1095 days (excluding leap years). 26,280 hours... you get the picture. All vouchers purchased on or after 18 October 2017 now have 3 years expiry. So if you don’t book and take your experience voucher in the first 12 months, RedBalloon will provide the amount paid in credit. This credit remains valid for a further 2 years, and can be used towards any experience on the site! If you have a gift voucher or retail gift card, these are also valid for 3 years. It’s the gift that keeps on giving.

FREE EXCHANGES

Made an impulse purchase? Hey, we’ve all been there. If you have second thoughts about your decision and want a refund on your experience voucher, contact our Customer Experience Team on 1300 875 500. As long as it’s within 14 days and you haven’t activated your experience voucher, we can sort it out. And if you miss the 14 day window, don’t despair; have we got an offer for you! If your gift doesn’t quite hit the spot - or if you simply change your mind about wanting to finally dive with sharks (yikes!) - you have a whole year to exchange for something else.

OUR PRICE GUARANTEE

Not only do we curate the best experiences for you, we also guarantee you’ll pay the same as you would buying direct from the experience provider. If you find the experience advertised at a lower standard price* for the same experience on the same day by the same provider, we’re sorry! Just make a copy, or take a screen shot of the lower rate, and tell us within 30 days of your purchase and we’ll match the advertised price.

HANDPICKED SUPPLIERS

We don’t work with just anyone. Our 1000+ supplier community is made up of small, medium and large businesses we have partnered with because they offer the high quality customer experience and a great range of products our customers have come to expect from RedBalloon.

Please note:
The RedBalloon Price Guarantee does not apply to experiences involving accommodation or Experience Providers' own conditional sales.

Gift now. Pay later. Interest-free

Pay in 4 installments

Pay for your order in equal fortnightly payments

Get your gifts now

Your product or voucher will be sent now, just like a normal order

Nothing extra to pay

No interest, no additional fees if you pay on time

Spend up to $1000

You can use Afterpay for orders up to $1000

All you need is

To be over 18 years of age

To live in Australia

To use this service

Add your items to your cart and checkout as normal

In checkout select Afterpay as your payment method

Enter your details with Afterpay and you’re done!

Afterpay will email your payment schedule to you

Other things to note

The funds for the first payment will need to be available at the time of purchasing. If you are a new Afterpay customer, the first payment will be made immediately at checkout, with following payments occurring over the next 6 weeks. Once you've been an Afterpay customer for more than 6 weeks, for orders under $500 the first payment is made in 14 days and the final payment in 8 weeks.

Refunds can be processed and payment plans cancelled if your request falls within Redballoon's refund terms and conditions.

If you fail to make a payment, Afterpay will charge a late payment fee of $10 with a further $7 fee added 7 days later if the payment is still unpaid.

Highlights

Sit among majestic King and cheeky Gentoo penguins

See food preparation and veterinary areas behind the scenes

Learn how the exhibit maintain sub-zero temps

Penguin Passport is you ticket to a once-in-a-lifetime encounter with sub-Antarctic penguins. Suited up in your Antarctic snow gear, the 45 minute tour takes you onto the ice where you have the exclusive opportunity to sit among majestic King and cheeky Gentoo penguins.

What's Included?

All equipment (ski suit, foot ware, gloves N.B the ski suit will be worn over your clothing, therefore skirts and dresses are not advisable)

30 min back of house tour

15 min penguin encounter experience

Hot beverage voucher redeemable at the aquarium cafe

The only tour of its kind in Australia, you will also have the opportunity to see food preparation and veterinary areas, as well as how the stat-of-the-art exhibit maintains sub-zero temperatures

Please note photos can only be taken from behind the glass not in the encounter

Session Length

The experience is 45 minutes in duration (30 min back of house tour and 15 min penguin encounter experience)

Restrictions

No same day booking.

Guidelines

You must sign an indemnity form prior

Participants must be over 14 years of age, must not have been in contact with birds in the last 24 hours, must be able to navigate stairs and must not have suffered from the Flu/Cold/Gastro/Respiration infection in the last 48 hours

No same day booking.

Cancellation

Please note: Once your (Shark Walker/Penguin Passport) experience is confirmed, any amendments to the originally-scheduled date or time will be charged at the re-scheduling fee of $50.

Numbers on the Day

The customer will be 2 participants and 1 guide will be on the tour

Spectators

Friends and Family can watch the participant on the ice with the penguins however must purchase an entry ticket into the aquarium to do so.

Dress Code

Dress in warm clothing which is the best foundation for the ski suits

Camera, visor equipment, mobile phones, watches and jewellery are not allowed on the ice and therefore cannot be taken on the tour