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The event that I have tickets for is cancelled, what do I do?

If an event is canceled it is up to the discretion of the event organizer to refund the event. If a refund will be made, the event organizers can choose to refund the money themselves or assign the task to Paylogic.

When a refund is made it may take up to three weeks until the money is on your account. If you paid by credit card it may sometimes take a little longer depending on your credit card company conditions.

One time direct debits can only be refunded 56 days after the ticket order. If you have bought tickets through a pre-sale point, please visit the website of the event organizer or contact the organizers directly.

If you have purchased tickets at a Primerashop for a cancelled event then please use this form to send in your tickets to: