Notice

The voltage for this electronic device is 100V and made for Japan usage ONLY. In order for you to user this device outside Japan where the voltage is higher than 100V such as 200V-240V, you are required to use a transformer to adjust the voltage to your local country. WIthout using a transformer, this device will be broken.

- Customers are reponsible for duties on products priced over S$400. If you purchase an item over S$400, you will get a message or email from Qxpress to transfer the GST to them. After transfer the money, the item will be delivered to Singapore.

- Please note that order cancellation or return is not allowed to avoid paying GST. - [Direct from Japan] is not responsible for paying GST for high priced items.

A: Once you close the order, you cannot change it anymore. If you want to add products, you need to place a new order. If you need to cancel some item, please tell us your situation through Contact Us. We ask for your understanding in advance that some order cannot be canceled.

-After the shipping, order cancellation is not available.-According to our return/ exchange policy, no return/ exchange is allowed except defects on items or wrong item delivered.

Q: What to do when product arrived in defective condition, or a different product arrived?

A: If the product has a defect, we will pay you back the money. If the shipped product is not the same as the ordered one, we will replace the shipped product with the ordered one or pay back a bill.

Q: If I order this product, when will it arrive?A: It depends on product availability.

-From Japan to Singapore takes about 1-2 weeks.-Schedule estimate shipping date & time is not available.-If the product is in stock and the requested quantity is available, we will ship products within 1 to 3 working days. -If the product is out of stock, we will ship products in 3 to 5 working days or more after the ordered day. Order may automatically canceled if there's no more stock available with notice.

Q: Can I get my tracking number?A: Yes, your tracking number will be provided in the trackable shipping number after the product leaves our warehouse in Japan.

-Tracking will be available as soon as the tracking number updated into following form [JPSG123456].

Products use air delivery and it may take 5 or more days for delivery to arrive at the destination.
If EMS or trackable delivery service is selected, you can conveniently monitor delivery status.
Orders that are imported may be subject to customs duties levied by destination country. Additional charges
for customs clearance must be borne by the recipient.

Item Q&A(0)

The voltage for this electronic device is 100V and made for Japan usage ONLY. In order for you to user this device outside Japan where the voltage is higher than 100V such as 200V-240V, you are required to use a transformer to adjust the voltage to your local country. WIthout using a transformer, this device will be broken.

- Customers are reponsible for duties on products priced over S$400. If you purchase an item over S$400, you will get a message or email from Qxpress to transfer the GST to them. After transfer the money, the item will be delivered to Singapore.

- Please note that order cancellation or return is not allowed to avoid paying GST. - [Direct from Japan] is not responsible for paying GST for high priced items.

A: Once you close the order, you cannot change it anymore. If you want to add products, you need to place a new order. If you need to cancel some item, please tell us your situation through Contact Us. We ask for your understanding in advance that some order cannot be canceled.

-After the shipping, order cancellation is not available.-According to our return/ exchange policy, no return/ exchange is allowed except defects on items or wrong item delivered.

Q: What to do when product arrived in defective condition, or a different product arrived?

A: If the product has a defect, we will pay you back the money. If the shipped product is not the same as the ordered one, we will replace the shipped product with the ordered one or pay back a bill.

Q: If I order this product, when will it arrive?A: It depends on product availability.

-From Japan to Singapore takes about 1-2 weeks.-Schedule estimate shipping date & time is not available.-If the product is in stock and the requested quantity is available, we will ship products within 1 to 3 working days. -If the product is out of stock, we will ship products in 3 to 5 working days or more after the ordered day. Order may automatically canceled if there's no more stock available with notice.

Q: Can I get my tracking number?A: Yes, your tracking number will be provided in the trackable shipping number after the product leaves our warehouse in Japan.

-Tracking will be available as soon as the tracking number updated into following form [JPSG123456].