Does it come out freely when the slide is forward/in battery? How about when the slide is removed? If the answer is no, then there's obviously something on the mag release that's rubbing or hung up against the mag, and with the slide out of the way, a bright light through the grip might reveal what it is.

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"You need only reflect that one of the best ways to get yourself a reputation as a dangerous citizen these days is to go about repeating the very phrases which our founding fathers used in the struggle for independence."
- Charles Austin Beard

The mag will come out when the slide is forward. No it will not come out freely when the slide off or is locked back.

Does anyone know how to solve this problem or what a solution might be? i tried it with both mags. Would it have something to do with the slide release? I looked at the gun with the slide off and the slide release springs downward onto the top of the mag. But the mag hardly goes anywhere.

Mag comes out no problem when loaded. No surprise there. Smith says to contact them and send it back. They say its the mag follower. I think its bs. i bought the gun new. Never fired. If I bought new mags would i have to send those back as well?

Whether you think it's BS or not, send it back. They'll fix it. And they'll probably toss in an extra mag for your trouble (worth it, as difficult as it is to find mags today).

__________________
"You need only reflect that one of the best ways to get yourself a reputation as a dangerous citizen these days is to go about repeating the very phrases which our founding fathers used in the struggle for independence."
- Charles Austin Beard

Ive had a gun stolen while in transit in past. Im not sending my gun anywhere

Well, with that mentality I'm not sure what can be done. Maybe find a S&W armorer who lives close?

__________________
Know the status of your weapon
Keep your muzzle oriented so that no one will be hurt if the firearm discharges
Keep your finger off the trigger until you have an adequate sight picture
Maintain situational awareness

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