If you are going to set up e-mail notifications to customers, you need to have your e-mail address info entered in ShipWorks. You can have several different e-mail addresses configured for different types of e-mails or for different stores.

This article will guide you through the steps to add your email account(s) to the ShipWorks software.

First Things First

Before you begin, there are a few things you want to be sure that you have available to you:

1. You will need to have ShipWorks installed and to be logged into ShipWorks as a user with administrator rights.

2. ShipWorks will attempt to automatically apply the proper settings for your email account during the setup process. However, it may be helpful to have your email account settings available. Here is a list of what is typically needed:

The email address

The email account username and password

IMAP or POP3 settings *

Incoming mail server port number and security settings*

SMTP settings *

SMTP port number and security settings*

* If you are unsure of these settings, we will list many of the most common email account settings below. You may also be able to speak with your resident IT professional.

The Process

Automatic Configuration

1. In ShipWorks, click on the Manage tab. Then, click on the Email Accounts button.

4. In the Automatic Configuration section, enter Your Name: (the name associated to the email account), Email Address: and Password. Then, click Next.

Note: ShipWorks will attempt to automatically detect the correct settings for your email account. If ShipWorks is able to automatically detect the correct email settings, you will be take to the next screen in the setup wizard. Otherwise, if the setup fails, please continue with the Manual Configuration section below.

5. On the Account Alias screen, enter a name for how you would like this email account to display in ShipWorks. This can be anything you would like and is not used when sending emails to your customers.

6. Click Next and then Finish. Your email account is now setup and ready to use.

Manual Configuration

If you attempt the Automatic Configuration method and ShipWorks is not able to automatically configure your email account, you will be asked to use the Manual Configuration option.

1. Click the Next button to go to the Manual Configuration screen.

2. On the Manual Configuration screen, enter the following information: (see screenshot for highlighted fields)

Note: Please see the Incoming/Outgoing Settings for Common Email Services section below which lists settings for many of the most common email providers. Otherwise, you may need to reach out to your local IT professional for your specific email account settings.

4. Next, click on the Incoming Settings button and enter the appropriate information for your email account. Click OK when you are finished entering this information.

5. Now, click on the SMTP Settings... button and enter the correct information. Click OK when you are finished entering this information.

5. Once you have entered your email settings, you can test your email account. In the Send a test message to: field, enter an email address to where you would like the test email sent. Then, click the Send Test button.

ShipWorks will attempt to send a test email to the email address you entered.

6. Once you can send a test email successfully, you are all set. Click OK on the Test Email screen and then continue with the setup wizard. Then click Finish.

Troubleshooting TipsIf you receive an error about not being able to access the outgoing mail server (SMTP), it is possible that your internet service provider is blocking the outgoing mail server port. Try using 587 as the SMTP port.