With regard to your article concerning Mrs Jill Gamble's problems at Darlington station: this was a very frightening incident and she has my sympathy.

But I feel I have to write to put the other side of the coin.

My daughter travelled from South Wales to Darlington at least four times a year for almost 12 years, most of all with her son, though at the end two daughters as well.

Whenever she was returning home we spoke to the Station Manager requesting assistance which was always willingly provided. A porter came to us, loaded her cases and push chair while she got on the train with the children, we never had any trouble at all and were always very grateful for the assistance we received.