Re: True Vector Monitor has shut down error - no internet access

Hi!
are you sure it is really a clean install of the system? Do you updated it to SP3 with all patches? Are you installing a specific OS coming from a manufacturer like toshiba, acer, lenovo? Is you system new? Do you have hard disk reading problems? Are you running with FULL administrative privilegies? Are you running other tools at boot?

All the above can influence the good installation of the ZA. See below a list of things you need to do to ensure a clean install.

But it is essential that before you are sure your system is fully patched and the hardware drivers of your PC clean.

Double check that all ZA related files/folders are gone:
1.) Restart your computer
2.) When you see the screen go black and it starts booting back up keep
tapping the "F8" key (at the top of your keyboard)
3.) This should bring up a menu. Choose Safe Mode off the menu by
using the arrow keys on the keyboard to highlight Safe Mode and press
Enter
4.) If you get a message asking to go to Safe Mode, choose Yes. If you
get a help and support window, close this.
5.) Double Click the Program Files Folder
6.) Right Click the Zone Labs Folder, click Delete, and choose Yes

NOTE: If you cannot delete the entire folder, please open the Zone Labs ->
ZoneAlarm folder and delete out as many of the files listed here as
possible.

NOTE: If you cannot delete the entire folder, please open the Zone Labs
folder and delete out as many of the files listed here as possible.

14.) Clear your Temp Directory per the instructions below.
- Go to Start -> Run
- Type %temp% and click OK
- Select all of these files and delete them
15.) Clear the Prefetch folder per the instructions below.
- Go to Start -> Run
- Type Prefetch and click OK
- Select all of these files and delete them

16.) Empty your recycle bin.
17.) Restart the computer.

18.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, Avast free, NOD, Kaspersky, Comodo, Rising, PC Doctor, MS OneCare and many others. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should.