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What Is the ISS? The ISS is the web-based PCMH practice self-assessment or survey. The practice uses the ISS (also called the “Survey Tool”) for: –Entering responses for each item (Standards/Elements/Factors) –Attaching documents and providing text to support the responses

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Using the ISS For each Element, you MUST: Add a Document Link the Document Add Supporting Text (if necessary) Upload the Document

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Cautions In order to upload documents, you must first complete and submit your PPC-PCMH APPLICATION (different from the Survey Tool). This was “purchased” when you obtained your Survey Tool. There is a separate log-in process. If you forgot to order one of these free applications when you got your survey (or can’t find the email with your log-in info), you MUST contact NCQA and get one ASAP.

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What Is the “Record Review Workbook”? Elements PPC 2C, 2D, 3D, 4B Require medical record abstraction of data Need % of patients meeting the element (based on a numerator and a denominator) Two methods to collect and submit patient data –Method #1 - report from the electronic system (EHR) –Method #2 - Record Review Workbook Excel workbook included in the ISS Tool to identify a sample of patients and abstract data needed for Elements 2C, 2D, 3D, 4B

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NCQA’s PCMH Frequently Asked Questions (FAQ) page http://www.ncqa.org/tabid/1016/Default.aspx This page has lots of good information that might help to answer some of the specific questions you’ve been afraid to ask.