Opening Hours

Afterhours Service

If you are a patient of the practice and require a GP House call when the practice is closed and call the practice number your call will be redirected to our accredited medical deputising service.

Alternatively

If you require only phone advice the Government also provides an afterhours GP helpline. Call 1800-022-222.

Feedback

Feedback is always welcome. Please email the practice manager or alternatively ask for her at reception. Please note the email is not to be used for sending clinical information or patient’s test results.

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About GPC

who we are, what we do and why we do it

Our Philosophy

General Practice Cremorne was established in 2000 by a group of local GPs who were, and still are, passionate about quality healthcare. Our collaborative philosophy is guided by building supportive relationships between you, the patient, and us, the doctors that empowers you to improve your healthcare. With our Practice Manager we have built a team of like-minded GPs, nurses, and receptionists who are here to provide you with quality care and coordinate services.

Accreditation

In 2002 we underwent and gained our first accreditation with AGPAL, an independent body that monitors and maintains standards in general practice. This is a rigorous (and voluntary) process that ensures we are providing the best possible care in all aspects of general practice, from our facilities right through to education, management and respecting and responding to your rights and needs. Since then, we have gone through 4 accreditations and passed with flying colours each time.

Keeping Up To Date

Needless to say, all our doctors, nurses, and receptionists are part of an ongoing education process to ensure they remain up to date. Our doctors are all vocationally registered (recognised by Medicare as GPs who have undergone post-graduate training in general practice) and participate in official Continuing Education programs as well as voluntary activities that enhance their skills and professional development. To read more about updates within the practice, visit the news section of our website.

The Future

All our future endeavours centre on one thing, and that is putting you and your health first. To ensure we do that GPC keeps up to date with changes in the health care sector and actively looks for opportunities to improve ‘models of care’ and/or ‘services’ to our patients.

GPC operates in a changing healthcare environment as illustrated by the Australian Government’s health reforms in 2015. In July 2015, 31 Primary Health Networks (PHNs) replaced 61 Medicare Locals that had previously evolved from the 112 Divisions of General Practice Program. These changes will see a funding model which supports the PHNs objectives of increasing the efficiency and effectiveness of medical services for patients, and improving coordination of care. Government initiatives such as the “Health Care Home Model” will be trialled in 2017 in some PHN’s.

Our PHN is offering a program called the “Person Centred Medical Home Program. GPC has submitted an expression of interest in being involved in this initiative. We want to be at the forefront of delivering new services and models of care to our patients. We will keep you posted in our News section.

In January 2017, GPC began offering online appointments for our patients. This is a new service so our patients can access appointments 24/7. You can download the HotDoc app or go to hotdoc.com.au. We will soon be rolling out another feature of this app which is a ‘mobile reminder.’ This ‘mobile reminder’ is a secure message to tell you that you need to book an appointment for a regular test or procedure. We are excited to be offering this new service.

GPC will continue to look for ‘models of care’ and ‘services’ which will improve your health. Later this year we will be looking at holding some ’patient engagement sessions’ where we will be seeking your opinions on service provision.

Email: If emailing the Practice Manager please
note the Practice Managers email is not for clinical correspondence relating to your Medical Management. The Practice Manager does not coordinate appointments, referrals or scripts.
Please call the practice and the receptionists will assist with your queries and link to your file.
Please put your phone number in your message so we can contact you by phone if required . practicemanager@gpcremorne.com.au