Preferred Candidate

About the RoleThe job holder will be required to provide support for supervision of contractors and processing end-user support requests (through different communication Channels) and attempting to resolve them directly when applicable. He/she will also be required to implement and comply with Environment, Health,Safety and Security policies and procedures.Principal Key Responsibilites - To respond to enquiries and provide first level end user support to users to resolve hardware or software issues- Coordinate resolution of opened tickets within the scope of service level agreements. - Maintain a log of all requests; track and monitor user satisfaction for record keeping - Attempt to resolve requests directly ( via phone or remote management ) for users, track progress and provide status information to users to solve customer queries. - If immediate resolution is not possible, ensure assigned request to second level personnel - Proactively look for root causes for continual requests, maintain documentation of the same.- Perform remote software distribution when applicable for resolving issues - To supervise contractors in laying fiber optic cables and splicing of cables in an effective manner. - To provide trend analysis report for management review and decision making.

Preferred Candidate

This major Saudi-owned Contracting Company is seeking an experienced and qualified Technical Office Manager for projects within KSA.

Reporting to the Project Director / Manager, you will be responsible for retaining all technical information for all trades in order to produce both shop drawings and orders which are Good For Execution. You will initiate, supervise and prepare all technical submittances, sub-contracts, method statements, procurement lists and other requisite project documentation.

You will initiate and authorise any works change orders, and ensure recording of document control and flow.

You will be managing a staff of up to 30 persons who will ensure all planning and execution of the projects schedule, including all validations from the Project Director / Manager. You will organise and preside over project / trade meetings, supervise all monthly progress targets and certificates, ensure that all relevant approvals are gained from the relevant client, consultants and authorities, and ensure all parties are regularly updated throughout the project for the purpose of upstream and downstream project planning.