Terms & Conditions

Our main trading address is White Heron Brands Ltd, Whittern Farms Ltd, Lyonshall, Herefordshire HR5 3JA. An age confirmation will be required when purchasing any of our products and we do operate a Challenge 21 policy. No parcels will be left by our courier if the person at the delivery address is under 18.

Welcome to the whiteherondrinks.co.uk website terms and conditions of use. Please read these carefully as they affect your rights and liabilities under the law and set out the terms under which White Heron Brands Ltd makes items available to you via whiteherondrinks.co.uk.

We recommend you revisit these pages regularly to be kept informed of any changes to our terms and conditions, as we reserve the right to change and update from time to time.

1. Use of this Website

Materials on this website are displayed solely for the purposes of promoting whiteherondrinks.co.uk range of products and services. All rights including copyrights are owned by whiteherondrinks.co.uk

whiteherondrinks.co.uk cannot guarantee that your use of the website will not cause damage to your computer, it is your responsibility to ensure you have the right equipment to use our websites safely and to screen out anything that may damage or harm your computer.

As an online retailer our main method of communication is via email, therefore we would ask that you ensure your system is set up to receive our electronic communications appropriately.

We have placed links on our website to other sites you may like to visit at your discretion. We do not have any control over any third party sites and their content.

Unauthorised use of these websites may result in a damages claim and/or be a criminal offence.

We reserve the right to refuse sale/delivery to any persons we believe to be under 18 and will carry out ID checks on such persons.

1.1 Accuracy of Content

We reserve the right to modify or withdraw temporarily or permanently this website or microsites (or any part thereof) with or without notice.

We make every effort to describe and show items as accurately as possible; despite this slight variations in items may occur. The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

Accessories supplied to co-ordinate with the main product may differ in shade; this is normally caused by the manufacturing process and is not a fault.

If by mistake we have underpriced an item we shall not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances we shall notify the correct price to you, so you can decide whether or not you wish to order the item at that price.

All prices shown are pounds sterling and inclusive of V.A.T. at the current rate.

We strive to ensure that we have adequate stock of all items and that stock levels shown on this website are current. At certain times some items may however be out of stock, and although we always try to get stock replenished, this is not always possible. In order to ensure an item is in stock we recommend phoning our customer services to check 01544 340241. In some circumstances we may be out of stock at the time of dispatch and we will notify you accordingly

If you place an order and the item is out of stock we shall of course keep you informed.

2.2 Purchasing Online

Upon entering the checkout you will be asked for the cardholder's name and address, and delivery details, if these are different. You warrant the personal information which you are required to provide as a customer is true, accurate, current and complete in all respects. You agree not to impersonate any other person or entity or to use a false name, or a name that you are not authorized to use.

You will then be passed to our payment service provider, where you will be required to enter your payment information. whiteherondrinks.co.uk payment service provider is "NoChex". Please note you do not have to bank with them to use this service. You will notice your browser will now display https:// and a padlock symbol will be shown in the lower left hand corner indicating a secure area for your sensitive information.

We accept Visa, Mastercard, Maestro and Visa Debit.

2.3 Trouble placing an order online

We do have anti-fraud measures in place that may automatically fail any credit or debit card. If your transaction has failed, please try the following:

- Make sure there are no spaces in the credit card number
- Check you have entered the correct expiry date
- Ensure you have entered the 3 digit card security code from the back of your card

If you are still experiencing problems please call us and we can take the details and process the order manually.

It is possible we may have to contact you once you have completed your order online as we have secondary anti-fraud measures in place, which will flag up anything unusual with the payment details (e.g. incorrect postcode etc.) We appreciate whilst this can be frustrating it is paramount in reducing online fraud, thus benefiting both parties.

We shall contact you by email outlining the problem and requesting that you contact us so your order can be processed.

We shall always include your order number upon contacting you, so you know this is not a "phishing" email.

2.4 Purchasing by phone

We appreciate you may prefer to place an order by phone. Therefore, please contact us and we shall be happy to help – 01544 340241. For ease and speed please have all your details to hand - product reference, delivery details, payment method etc.

2.5. General

Your order is an offer to buy from us, nothing we do or say will amount to any acceptance of that offer, until we actually dispatch an item to you, at which point a contract will be made between us. At any point until then we may decline to supply an item to you, upon which we shall contact you and advise you.

We shall take all reasonable care so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer, if a third party procures unauthorized access to any data you provide when contacting us.

Non-acceptance of an order may be a result of one of the following:
- The product you ordered being out of stock
- We are unable to obtain authorisation of your payment
- The identification of a pricing or description error

However we are not obliged to give a reason for declining an order.

Please note that all payments are handled by whiteherondrinks.co.uk and "White Heron Brands Ltd" will appear on any bank statements.

2.6 Cancellation

If for any other reason beyond our control we are unable to supply a particular item, we shall not be liable to you except to ensure that you are not charged for that item.

Under the Consumer Protection (Distance Selling) Regulations you have a statutory right to cancel your order and receive a full refund (delivery up to standard rate only) - except Special Orders as noted below. You may cancel your order up to and including the seventh day after receipt of the item(s).

If you wish to cancel your contract you should notify us in writing either by letter (White Heron Brands Ltd, Whittern Farms Ltd, Lyonshall, Herefordshire HR5 3JA) or by email to cassis@whiteherondrinks.co.uk (Cancellations must be sent to this email address and not to any individual within the company). Items are returned at your cost.

Please note the estimated delivery times are 2-3 days providing the item is in stock. We endeavour to dispatch your order within 24hrs but please allow up to 10 days for delivery, unless advised otherwise.

When you come to purchase an item, an option is given to have the goods delivered to a different address to that of the cardholder. This can be used to deliver goods to work or friends etc.

For special items, bulk orders, or special delivery instructions (including overseas orders) please order via phone or email.

International Deliveries*

We do not accept international orders via the website, please phone us to place these.

Short delivered/damaged goods

Notification of goods short delivered or damaged in transit must be received by us in writing within 3 days of delivery. Failure to comply with these instructions may invalidate subsequent claims.

Part Orders

Should we be unable to fulfill all of your order, we shall contact you and discuss whether you would like a replacement product or whether to wait until the product is available again.

Returns

We hope that any product that is purchased through whiteherondrinks.co.uk will meet your expectations. However, should you wish to return an item then we offer a refund or an exchange service.

- We do ask that all products are returned to us within 28 days of receipt, in a saleable condition.
- You are required to take reasonable care of items.
- All returns must be in there original condition with the labels attached and in the original packaging. (Goods which are not returned in a saleable condition may be refused a refund or exchange or may incur a handling/cleaning fee.

We do not offer a free returns service. Often the best method of returning goods is via a courier. These can be found on parcel2go.co.uk and involves the collection from and delivery back to us
We regret we cannot be responsible for returned goods, which are lost or damaged in transit, therefore please return the goods using a method which records delivery and provides insurance.

If you received a free product or a promotional offer with your order, and this order then needs to be returned for a refund, or is to be exchanged for a different product, we would require the free item / offer to be returned to us also.

If you wish to keep the promotional item, and return only the purchased item, we would require payment to be made for the promotional item at the published RRP; likewise if an item is forgotten and is not included in the returns parcel you will only be refunded for the cost of your purchase less the cost of the promotion.

If your order comes with a free product automatically and you do not wish to receive the complimentary product, please outline this in the "shipping instructions" option at the checkout.

Returning for a Refund

Once we have received and inspected the returned item we shall then proceed with the refund. Refunds will be sent out by cheque made out in the original payee's name.

If the order was dispatched to a third party by us, the recipient will only be eligible for an exchange or credit note. The purchaser is entitled to a refund and will have to confirm they are in agreement with this.

Returning for an Exchange

For security reasons we do not keep payment details once an order has been processed and dispatched. A repeat postage charge is applicable to all exchanges; please either enclose a cheque (made payable to White Heron Brands Ltd) for the amount of the original postage cost, or we can contact you to gain card details, however if it is more convenient then please contact us on 01544 340241.

Once we have received and inspected the returned item we shall then proceed with the exchange.

5. Limitation of Liability

The liability of whiteherondrinks.co.uk and any of its microsites in contract (including negligence of breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance of this contract shall be limited to the price paid for the goods. Under no circumstances shall whiteherondrinks.co.uk or employees be liable for any form of indirect or consequential loss, costs or expenses as a result of this agreement or contract.

Reaching Us

Reaching Us By Telephone: You can contact a member of our team between 9am and 5pm on 01544 340241. After hours please leave a message and we shall return your call on the next working day.

By Email: If you would like to ask a question or have any comments please email cassis@whiteherondrinks.co.uk. We aim to respond to all emails within 24 hours of receipt.

White Heron Brands Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. For full details please see our Privacy Policy.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

For more information on what we store, and how we use this data, please visit our cookies page.