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Blocking sync with smartphone

Running windows 7 UYltimate 64 bit, fresh Zonealarm extreme. Windows Mobile Device Center worked before Zonealarm was installed and now there is no connection and unable to sync. I have selected trusted network for the smartphone connection and I have ensure all MS Mobile connections have supertrust setting. If I turn off ZoneAlarm, my phone is recognized and it syncs fine. Zonealarms web site does not have anything to assist me and the free chat did not help either. I was told to shut down Zonealarm to sync which works but puts my system at risk. I hope there are a few Zonies out there who can show me how to fix this issue. Thanks for any suggestions

Re: Blocking sync with smartphone

Sorry we are all users here.

You have to keep contacting the ZA official technical support at the link in my signature and report that what they have suggested do not work. Its the only way to properly troubleshoot the issue or escalate it to development if not resolved.

Re: Blocking sync with smartphone

I have contacted support over 4 times and every time they ask me to try something else, only to be told they can offer no other solutions or tips. I guess this is the end of the line for my using ZoneAlarm. Thanks to all who contacted me with their tips. ~~snip~~

Re: Blocking sync with smartphone

Sorry, again little use to post here, we can't help... we are just users trying to help each other on common ZA product issues. If everything has failed then ask for a refund. I am closing this thread since we have already said all that could be said.

Do not hesitate to post a new thread for any other ZA product related issue.