Customer Support

Change your payment method

Direct Debit

Credit Card

Other

Change to Direct Debit

Paying by direct debit is the most convenient payment method and you’ll avoid the 3.95% credit card processing fee.

We are a registered Debit Debit Authority Holder, which means that your bank is comfortable that our processes ensure we will only debit the authorised amount from your account. A direct debit also means that if your premiums change for any reason, that you don’t need to change any details at the bank, as this will happen automatically.

To change to direct debit, or to change the bank account we have on file, fill in this online form or call us, as in most cases we can change your bank account details over the phone.

I confirm that I have individual authority over this bank account and I’ve read and accepted the direct debit terms and conditions and conditions and I agree to receive notification of my direct debit via email

I authorise Pinnacle Life to deduct my next and all subsequent insurance payments from this account on the selected day of each month

Submit your change request ›

Change to Credit Card

If you choose to pay using your credit card, a 3.95% credit card processing fee will be added to each payment. You will also need to advise us of your new card details each time your card expires, or you change cards.

We accept Visa, Mastercard, Diners Club and AMEX cards. To change to credit card or update your current card details fill in our credit card or debit card payment authority form and return it to us, or call us to complete the change over the phone.

Other

If you’d like to discuss any other options for payment, or how often you pay your premiums, please contact us on 0800 22 22 23 or ask@pinnaclelife.co.nz.