Staying On Grounds FAQ

Other Questions about On-Grounds Stays

Where should I park?

Parking is in high demand at the University of Virginia. In order to park at UVA, you will need a parking permit for the specific lot designated for your housing area. Note that sometimes there are restrictions on lots during business hours.

Parking may be included with your conference or event, or you may be given the opportunity to purchase a Parking & Transportation (P&T) parking permit when you arrive. Please consult with your program’s administrator if you require a parking permit.

What if I’m locked out of my room?

Conferences@UVA is available 24 hours a day to handle lockouts. If you are locked out of your room, please call one of the following numbers so that our staff may assist you. Be prepared to show proper ID in order to verify that you are the guest staying in the room in question.

Business Hours (8:00 a.m. – 8:00 p.m.): 434.924.4479

After-Hours (8:00 p.m. – 8:00 a.m.): Please call the on-call phone number printed on your key envelope. This number is also posted on the exterior door sign at your residence building.

What if I lose my access card/key or it stops working?

If you lose your access card and/or key, please contact us immediately at 434.924.4479. Conferences@UVA will create a new access card or key if necessary. If new access card or key is made, a replacement fee will be charged to the credit card that you provided as a key deposit, or will be charged to your program.

Who do I contact if maintenance/repairs are needed in my accommodations?

Report any maintenance requests to Conferences@UVA as soon as possible at 434.924.4479. You will not be charged for any needed maintenance.

Are the residence halls accessible (ADA compliant)?

While all of our residence halls are accessible, accessible guest parking is NOT immediately adjacent to the accessible entrances of the buildings. In addition, your event's location may require some walking from your accommodations. For example, guests staying with us for Finals Weekend can expect about a 15-minute walk from the Alderman Road Residence Area to the Lawn, where graduation ceremonies take place.

Can I receive mail while I’m staying in on-Grounds housing?

All mail is delivered to the Cauthen Mailroom, located on the first floor of Cauthen House in the Alderman Road Residence Area.

During the summer conference season (May 14 – August 10), the mailroom hours are Monday through Friday, 1:00 to 4:00 p.m.

Are laundry facilities available to conference guests?

Yes, laundry facilities are open to conference guests. Guests issued a University ID may place Cavalier Advantage funds up to $20 on their card, either online or at one of the kiosks on Grounds. Guests without a University ID may add funds to their conference room access card at one of the kiosks on Grounds. Information on the generic Cav Advantage card can be found at the Cavalier Advantage website. Remaining funds are not refundable, but may be used at vending machines or at the UVA Bookstore.