MACS provides the following services in improving airport service level standards:

Airport Service Quality Benchmarking Programme

Airport Customer Satisfaction Performance Program (ACSPP)

Measurement of Service Level Standards

In-depth Customer Satisfaction Study

Management Systems Application

Business Excellence Practices

Socio-Economy Study

Self-Development Program in Service Improvement

Shariah Management for Services & Products

Quality Service Monitoring (QSM)

Quality Service Monitoring is a tool to help users identify key performance indicators, to measure customers' satisfaction levels and to highlight corrective actions and improvements. QSM assists airports to gauge their level of service performance in context of the International Airport Industry and set benchmarks for Service Quality Standards.

Management System

Manages the Quality Management System, Risk Management System and monitor the Lean Initiatives of MACS: