Team

Culture

Brand

Redemption of Tashi Miles

Our Services

Team

Culture

Brand

Our Services

Team

Culture

Brand

Guests and Disabilities

Our Guest Service commitments are:

In
the event of a diversion or tarmac delay, our flight crew will keep you
fully informed as to the destination and reasons for the diversion or
tarmac delay. Our flight crew will provide updates every thirty (30)
minutes with the most current information available.

We will strive to deliver your baggage in a timely manner following the flight’s arrival.

We will serve the guest with the special meals and we will assist them, from time to time.

These services are available for the travellers with disabilities.

facilities
to summon assistance at designated arrival points, such as at terminal
entrances, at transport interchanges and in car parks

assistance to reach check-in

help with registration at check-in

assistance with moving through the airport, including to toilets if required

help with getting on and off the plane

free carriage of medical equipment and up to two items of mobility equipment

a briefing for you and any escort or companion on emergency procedures and the layout of the cabin

help with stowing and retrieving baggage on the plane

assistance with moving to the toilet on the plane (some planes will have an on-board wheelchair)

someone to meet you off the plane and help you reach connecting flights or get to the next part of your journey