“the Will, Skill, and Refill philosophy is a foundation of all of our personal and corporate training. This is how it works: Will—this is the “want to.” This is the heart, the desire, the attitude, the passion that people have. Skill—this is the “how to.” This is the skill, the process, the technical expertise that people have. Refill—this is reinforcing the Will and Skill. There is no such thing as “one and done” training and development. Will and Skill must be developed and reinforced daily”