Hero Group forays into domestic outsourcing biz

The Hero Group, which owns and manages HEROtsc, one of the UK's leading business outsourcing firms, announced on Friday its foray into the domestic outsourcing business in India.

Hero BPO has been set up as a new flagship customer support centre in Gurgaon and would provide back-office and contact centre services to domestic clients, it said.

Hero Corporate Service Ltd chairman Sunil Kant Munjal said the foray is a part of the company's plan to 'unlock opportunities and deliver value' in the country's booming service sector.

"Verticals such as financial services, insurance, telecom, travel, e-commerce and the hospitality sectors are expanding at breakneck speed, but are finding it increasingly difficult to ramp up their support operations.

"These are the verticals we would like to co-partner

and support," he said.

This is Hero BPO's second centre in Gurgaon; the first unit caters to the international market.

The company is also looking at other locations for building additional centres in the future.

The BPO arm of the Hero Group currently employs over 4,000 people globally, with revenues exceeding Rs 400 crore (Rs 4 billion).

The Group has a strong presence in the UK market with 11 contact centres with a majority of them located in Scotland.