Related questions

Moving house

Moving house - what do I need to do?

Moving house is stressful enough without the added headache of an electricity ‘double’ bill. So it’s important to close your account properly otherwise you may end up receiving bills for electricity used by the new occupants.

I’ve moved in and can’t find the Keypad card.

If you have moved into a new property and can't find the Keypad card please call us on 03457 455 455. We will send you out new Keypad cards, however you need to be registered with us as a customer before we can do this.

I’m moving house. Will this affect my Direct Debit?

Can I keep my existing Power NI account number at my new address?

When you let us know you’re moving house, we’ll close the account at your old address and open an account at your new address. This will help us to make sure you don’t end up being billed for electricity used by different occupants.
When you call us, have the following to hand...

I'm moving out. How do I transfer the account to my landlord?

My tenants are moving out. What do I need to do?

Firstly, you’ll need to ask your tenants to get in touch with us to confirm they’re moving out. You’ll then need to contact us directly to register your own name on the account, or if you have new tenants moving in ask them to get in touch with us as soon as possible.