Cookies on our website

We use cookies to ensure that we give you the best experience on our website and to improve the relevance of our communications with you. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on our website. However, if you would like, you can change your cookie settings at any time. You can find detailed information about how cookies are used on this website by clicking on ‘Find out More’

Site Terms and Conditions

Site Terms and Conditions

The terms below govern your use of this website and by accessing this website you agree to be bound by them. If you do not accept these terms, please do not use the website.

We may change these terms at any time without notice by updating the terms shown on this website. It is your responsibility to review the website terms each time you enter the website to ensure you are aware of our latest terms and conditions. Your use of this website after a change has been made signifies your acceptance of the revised terms.

This website is made available free of charge and for personal use only and is not to be used for any commercial purpose.

You may not copy, reproduce or use any material, including third parties material, names and logos, on this website without our express permission. All copyright and intellectual property is reserved.

On occasions BMW Group will incentivise its Retailers with programmes designed to improve their performance.

INFORMATION IN THIS WEBSITE.

Whilst we have made every effort to ensure the information on this website is up to date and accurate you must not rely on any information on this website and we do not accept liability if you do. Always check with us for precise information on vehicle model features, specifications and equipment, and in the case of used vehicles, current mileage details before ordering a vehicle.

Words, images and other content on this website are produced without them making any representation or implying any warranty as to suitability of the product or service, satisfactory quality or fitness for a particular purpose. If you have any doubt as to the suitability of a product or service for your proposed purpose please ask us.

Always check the terms on which any product or service is supplied before making any commitment. Copies of vehicle finance agreements and detailed insurance policies and summaries of cover and other product or service terms are available on request.

We can introduce you to a limited number of lenders who may be able to offer you finance facilities for your purchase. We will only introduce you to these lenders. We may receive a commission payment from the finance provider if you decide to enter into an agreement with them. You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations.

You should seek your own independent financial advice in relation to any taxation or accounting matters referred to on this website.

PRODUCTS AND SERVICES.

The provision of details of products and services on this website are not, and should not be construed as, an offer to sell or supply such products or services.

All products and services on this website are subject to availability and may be withdrawn without notice. All products and services and all prices are also subject to change without notice.

All finance and hiring facilities are subject to status and available to companies and persons aged 18 or over in the UK only (excluding the Channel Islands and Isle of Man). Guarantees and indemnities may be required.

All insurance products outlined on this website are administered, underwritten and serviced by carefully selected insurance providers. For all insurance products, certain exclusions and eligibility criteria apply. A full summary of cover and detailed policy terms for each insurance product is available upon request.

TERMS AND CONDITIONS FOR INDIVIDUAL PRODUCTS AND SERVICES.

These website terms should be read in conjunction with the separate terms and conditions for the sale or supply of the individual products or services which are referred to on this website. In the event of any inconsistency between these terms and the specific product or service terms and conditions, the latter shall prevail.

ACCESS FROM OUTSIDE THE UK.

The vehicle and product specifications on this website are, unless stated otherwise, for the UK market only. These specifications (including what is optional and what is standard equipment) may vary in other markets. However some vehicle images may be of models supplied in other markets, for example showing left-hand drive, and not reflecting specifications in the UK.

Unless otherwise stated, the finance, leasing and insurance products and services on this website are available only to residents of the UK (excludes the Channel Islands and Isle of Man).

The information and other materials contained in this website may not satisfy the laws in countries outside the UK. If you choose to access this website from outside the UK you are responsible for ascertaining to what extent local laws are applicable and compliance with local laws. Any telephone numbers and charges shown only apply to calls made from within the UK.

Privacy Policy

Privacy Policy

LOOKERS PRIVACY NOTICE

IMPORTANT INFORMATION

ThisWeb siteis operated by Lookers plc on behalf of its trading subsidiaries. Lookers plc is registered in England (No 111876), its registered office is 776 Chester Road, Manchester M32 OQH (together referred to as "Lookers" in this notice).

1. ACCURACY AND CONTRACT

The Lookers Group cannot guarantee the accuracy of information given on this site. Specifications and prices are indicative, for information purposes only. Please contact the selling dealership to confirm all prices and specifications before proceeding.

Any mileages quoted are approximate and may not be guaranteed - please confirm with the selling dealership before your purchase.

Specifications of models can change from time to time. We reserve the right to change the specifications of any products.

The information given is not intended to form the basis of anycontract,and is merely treated as an invitation. Contracts can only be made by completing and signing an order form at the selling dealership and paying a deposit.

Any contract made with us is subject to our Standard Terms of Business. Copies are available at all of our dealerships and appear on all of our order forms and invoices.

2. SEVERABILITY

If any of these terms and conditions become or are declared to be illegal or otherwise unenforceable by any Court of competent jurisdiction such terms shall be deemed deleted (to the extent necessary) and all remaining terms shall remain in full force and effect.

4. JURISDICTION AND LAW

This site is intended for the use of customers in the United Kingdom only. It was created and is operated according to the laws ofEngland .Any disputes will be subject to the exclusive jurisdiction of the Courts of England and to the laws of England.

5. LINKS

On thissiteyou may be offered links to other sites operated by parties other than the Lookers Group. The inclusion of any link to such sites does not imply endorsement by us of the sites or the services or products offered on such sites. We have not reviewed the sites which may be linked to this site and Lookers is not responsible for the content or accuracy of any off-site pages or any other sites linked.

6. LIMITATION OF LIABILITY

The Lookers Group excludes all liability (other than liability for death and personal injury) resulting from your access and use of the site.

7. DATA PROTECTION AND PRIVACY

HOW WE WILL USE YOUR INFORMATION

Lookers plc collects personal information when you make an enquiry or place an order for vehicles, parts or services. We will use this information to provide the products or services requested, maintain guarantee and service records and, if you agree, to tell you about other products and services we think may be of interest to you.

If you are taking out finance with your vehicle purchase the information you provide for the finance proposal will be disclosed to lenders for the purposes of considering your credit application. Lenders may use this information to carry out searches with credit reference agencies. A record of those searches will be kept and may be used by other lenders in accessing applications from you and members of your household for credit in the future. Lenders willcross checkthis information with other lenders to help prevent fraud. In order to prevent and detect fraud we may at any time share information about you with other organisations and public bodies, check and/or file your details with fraud prevention agencies and databasesand,if you give us false or inaccurate information and we suspect fraud, we will record this. We and other organisations may also search agencies and databases to check your identity to prevent moneylaundering,unless you furnish us with other satisfactory proof of identity.

Data collected about you by Lookers plc or any subsidiary of Lookers plc will be used to (i) fulfil any service or order you may request, (ii) improve customer service for example by conducting surveys, (iii) for sending marketing and other communications to you, and (iv) to enable us to contact you about safety issues, servicing and MOTs. We may also from time to time want to share new and exclusive offers as well as tailored options for you to renew your current finance contract. Your personal information may be shared with other subsidiaries of Lookers plc, the vehicle manufacturer and selected third parties (such as providers of automotive products and value added services such as insurance), some of these selected third parties may be based outside the EEA in countries that do not have the same standards of protection for personal information as the UK. We will, however, always use every reasonable effort to ensure sufficient protections are in place to safeguard your personal information.

We, and third parties with whom we have shared yourinformation,may contact you with information about products and services that we, or the third parties, think may be of interest to you. We and the third parties will only contact you with such marketing if you provide your consent and select at least one preferred contact method, such as mail, telephone, SMS or email. In order to stay up to date with the latest motoring news and events fromLookerswe may contact you in the methods indicated by your chosen preferences. We aim to improve the customer experience and may survey new and existing customers using standard market survey techniques from time to time.

ACCESS TO YOUR INFORMATION AND CORRECTIONS

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please write to the Data Protection Officer, Lookers plc, 776 Chester Road, Stretford, Manchester, M32 0QH. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

You have the right to ask us not to process your personal data for marketing purposes. You can also unsubscribe at any time by contacting us at Lookers plc, 776 Chester Road, Stretford, Manchester, M32 0QH or by emailing us at Lookersdata@lookers.co.uk stating "UNSUBSCRIBE" in the subject line. It may take up to 30 working days to unsubscribe you from our marketing. If you do not wish to receive marketing from any third party (including the manufacturer) please contact them directly.

8. COOKIES POLICY

For information about how our website uses cookies, please see our Cookies Policy.

Any information collected about you will be used to firstly fulfil any service you might request and secondly improve how, as a company, we may be able to serve you and we will do this by making appropriate use of the information.

The information you supply is stored in our database and used to improve customer service, marketing and communications. From time to time we may contact you with information about products and services we think may be of interest to you. We may share this information with other selected organisations. You have the right as an individual to find out what information we hold about you and to make corrections if necessary – you also have the right to ask us not to use the information supplied in a certain way.

9. DATA SECURITY

You should be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data in transit; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

6 Things Lookers will never ask you to do…

Call or email to ask you for your any ‘online banking details’, e.g. passwords, passphases, etc.

Send someone to your home who cannot identify themselves as a Lookers employee to collect cash, bank cards or anything else relating to your financial information

Ask you through an email or text for personal or banking information

Send an email with a link to a page which asks you to enter any banking log-in details

Ask you to authorise the transfer of funds to Lookers or any of its employees

Provide motor sale services through any mobile apps other than Lookers official apps

If you suspect you’ve become a victim of fraud

Stop sending any money. Contact your sales executive or dealership immediately using the number on the Lookers website or other official communications.

Beware of other scams. You are likely to be targeted again, particularly by firms offering to recover funds you have lost.

or by calling 0300 123 2040 (textphone 0300 123 2050).

Cookie Policy

Cookie Policy

What is a Cookie?

A cookie is a small text file that stores Internet settings. Almost every website uses cookie technology. The cookie is downloaded by your Internet browser the first time you visit a website. The next time you visit this website from the same device, the cookie and the information in it are either sent back to the originating website (first-party cookies) or to another website to which it belongs (third-party cookies). By that, the website can detect that it has already been opened using this browser, and in some cases it will then vary the content it shows.

Some cookies are extremely useful because they can improve your user experience when you return to a website you have already visited. This assumes that you are using the same device and the same browser as before; if so, cookies will remember your preferences, will know how you use the website, and will adapt the content you are shown so that it is more relevant to your personal interests and needs.

Your cookie settings on this website.

Cookies on this website that do not require approval.

Cookies that are essential, also known as ‘strictly necessary’ cookies, enable features without which you would not be able to use the website as intended. These cookies are used exclusively by BMW and are therefore known as first-party cookies. They are only saved on your computer while you are actually browsing the website. An example of why strictly necessary cookies are used is so that when you open the car configurator, you receive a version of it which corresponds to the data volume which your current Internet connection can handle. Another example of what these cookies do is facilitate a switch from http to https when you change pages, so that the security of data transmitted is maintained. Furthermore, a cookie of this kind is used to store your decision about the use of cookies on our website. Your consent is not required for the use of strictly necessary cookies.

Strictly necessary cookies cannot be disabled using the features of this website. You can however completely disable cookies in your browser at any time.

Examples of cookies that do not require consent / List of cookies that do not require consent

First Party Cookies

Purpose

Expiry Date

Category*

*FSComponent

This cookie is used for caching data in the My BMW registration form and the various contact forms (e.g. brochure and test drive requests). Caching the data that a user has already entered in a similar form on the website will make it easier to fill in forms.

Session

backToKnights South Staffordshire

This cookie is needed to allow the anonymous user to immediately retrieve a previously visited Knights South Staffordshire site when navigating between various BMW sites.

Session

baoManualDisclaimer

This cookie stores information stating that a warning notice required on the website for legal reasons has already been marked as ‘read’ by the anonymous user in question.

Session

bmwcsaCDID

The tracking tool on this website is for the statistical evaluation of data and uses cookies for this purpose. The data is collected anonymously and provides parameters such as the number of visitors, clicking behaviour and the average time website users spend actively browsing a particular page. Referrer URLs are also used to statistically evaluate the number of users who come to our website via partner websites. This is done to provide an understanding of which of our in-house marketing campaigns have sparked an interest in our website.

Session

bmwcsaCDuvt

See bmwcsaCDID cookie.

31 days

bmwcsaDBID

See bmwcsaCDID cookie.

5 years

Performance

bmwcsakey

See bmwcsaCDID cookie.

Session

bmwcsaP3P

See bmwcsaCDID cookie.

20 years

bmwcsaP4P

See bmwcsaCDID cookie.

20 years

bmwcsaSF

See bmwcsaCDID cookie.

Session

bmwcsauvt

See bmwcsaCDID cookie.

31 days

Performance

bmwWorkflowHash

This cookie stores anonymous information that guarantees secure data transfer like that needed, for instance, when switching between http und https pages or reloading the website.

Session

bw

By storing anonymous information on a specific technical requirement, this cookie makes it possible to display website content based on the data capacity of the user’s Internet connection.

Session

Functionality

configsSortBy

This cookie stores the last viewing mode selected by the user for the saved vehicle configurations when logged in to ‘My BMWֺ’.

Session

consentCookie

This cookie is needed to store information on whether the user has granted their consent to the use of cookies requiring approval on this website.

1 year

cookieDisclaimer

This cookie is needed to store information on whether the user has granted their consent to the use of cookies requiring approval on this website.

1 year

Strictly necessary

espBasket

This cookie is needed to preserve all the information on the configured vehicle relevant for the shopping basket when navigating around various pages.

Session

JSESSIONID

This cookie makes it possible to switch between various pages while a vehicle is being configured by the anonymous user and saves the technical information that has already been entered in relation to the configuration.

Session

Strictly necessary

languageCookie

This cookie stores the language selected by the anonymous user and displays content in the chosen language when they next visit the website without the need to ask again.

1 year

LOGGEDIN

This cookie is used when a user logs in to their ‘My BMW’ account to ensure that the anonymised user remains logged in when switching between different pages on the website.

2 hours

Strictly necessary

component ID

(the cookie name is the component ID)

This cookie stores information on which website navigation tab the anonymised user has opened, thereby ensuring that the previously selected tab is displayed again when the page is reopened within the same session.

Session

sessionDisclaimer

This cookie stores information stating that a warning notice required on the website for legal reasons has already been shown to the anonymous user in question.

Session

SMSESSION

This cookie stores information that is indispensable for ensuring continued security of the process flow when using the website. One example of information stored is the unique value of the Core Server to guarantee the https security standard for the duration of a user’s visit once they have logged in to their My BMW Account.

2 hours

Strictly necessary

usy46gabsosd

See bmwcsaCDID cookie.

Session

Performance

vehiclesSortBy

This cookie stores the last viewing mode selected by the user for their own saved vehicle when they are logged in to ‘My BMWֺ’.

Session

vinToolUnsavedVehicles

This cookie stores the VIN number of a vehicle entered by the user, thereby ensuring that the vehicle can be conveniently displayed without the user having to re-enter the VIN number within the same session when switching between various pages.

Session

visitorid

See bmwcsaCDID cookie.

4 years

Performance and Marketing

vtz47gabsosd

See bmwcsaCDID cookie.

Session

GOOGLE + PLUGIN COOKIES

This cookie makes it possible to send data to Google+. Further information on the use of cookies and how they can be handled is available on the Google + website.

Session

Marketing

FACEBOOK PLUGIN COOKIES

This cookie makes it possible to send data to Facebook. Further information on the use of cookies and how they can be handled is available on the Facebook website.

Session

Marketing

WT_FPC

We integrate the Denkwerk Player in our website.

Session

Marketing

Psyma_participation

These third party cookies assist the frequency with which the Psyma self completion survey appears. The cookies prevent visitors from being repeatedly invited to provide feedback. The cookie does not contain any data from the survey, a reference to the individual visitor is not possible.

Psyma_launched

These third party cookies assist the frequency with which the Psyma self completion survey appears. The cookies prevent visitors from being repeatedly invited to provide feedback. The cookie does not contain any data from the survey, a reference to the individual visitor is not possible.

DoubleClick

These cookies record the time and date a specific page was viewed online. It can also supply various details relating to the user such as IP address, referring sites and browser information.

K2C-anox_BMWi_0

This cookie contains a value of how many icons you have declined, this controls how many intuitive icons you see in your customer journey, currently the limit is 1 per day.

1 day

K2C- anox_history

This cookie contains the customer history of pages on the BMWi site where the K2C script is installed. This cookie is deprecated and will be replaced by events in the latest version.

1 day

s_fid

This cookie is used to identify a unique visitor if the standard s_vi cookie is unavailable due to third party cookie restrictions. It stores a unique visitor ID time/date stamp.

2 years

First-party cookies on this website that require consentCookies which, in strictly legal terms, are not absolutely essential in order to use this website, do nevertheless fulfill important functions. Without these cookies, features that enable our website to be used easily, such as pre-completed forms, will no longer be available. Settings you make, such as language choices, will no longer be saved, so you will be asked about them every time you change pages. As well as that, we will no longer have a way of presenting offers to you that are tailored to you personally.

You have enabled first-party cookies that require consent.

The use on this website of third-party cookies that require consentBMW has integrated content belonging to third parties on this website. An example of this is the incorporation of Facebook services and YouTube videos. These third-party providers can in theory place cookies while you visit the BMW website, and in doing so can obtain information about the fact that you have visited a BMW website. Please visit the websites belonging to those third-party providers if you need more information about how they use cookies. If you have decided not to provide your consent to the use of cookies that require it, or if you have revoked that consent, then you will only be provided with website features whose use does not require such cookies. Areas of the website that can potentially incorporate content from third parties, and which therefore place third-party cookies, will not be available to you if that is the case. You will be informed accordingly. If this happens and you do decide that you want to use that website content, then you will be able to, provided you give your consent to the use of cookies that require it. To do that, please activate the feature on our website that is provided for that purpose. If you do not want to accept cookies at all, then you can also configure that in your browser.

You have approved the use of third-party cookies.

* Categories of CookiesBased on what function cookies have and the purpose for which cookies are used, there are four categories of cookie: strictly necessary cookies, performance cookies, functional cookies and marketing cookies.

Strictly necessary cookiesare essential in order to enable you to move around the website and use its features. Without these cookies, some services cannot be provided – for example, remembering previous actions (e.g. entered text and vehicle configurations) when navigating back to a page in the same session.

Performance cookiesgather information about how a website is used – for example, which pages a visitor opens most often, and whether the user receives error messages from some pages. These cookies do not save information that would allow the user to be identified. The collected information is aggregated, and therefore anonymous. These cookies are used exclusively to improve the performance of the website, and with it the user experience.

Functional cookiesenable a website to save information which has already been entered (such as user names, languages choices, and your location), so that it can offer you improved and more personalised functions. For example, a website can offer you local, price-relevant tax information if it uses a cookie to remember the region in which you are currently located. Functional cookies are also used to enable features you request such as playing videos. These cookies collect anonymous information and cannot track your movements on other websites.

Marketing cookiesAre used to deliver adverts and other communications more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns. They remember whether you have visited a website or not, and this information can be shared with other organisations such as advertisers (this includes tracking technologies on websites such as Facebook, LinkedIn and Twitter). Cookies for improving group targeting and advertising will often be linked to site functionality provided by other organisations.

Based on what function cookies have and the purpose for which cookies are used, there are four categories of cookie: strictly necessary cookies, performance cookies, functional cookies and marketing cookies.

FCA Status Disclosure: Radford Bavarian Limited (FRN: 411925) is an Appointed Representative of Lookers Motor Group Limited (FRN registration number 309424) which is authorised and regulated by the Financial Conduct Authority.

Complaints Procedure

Complaints Procedure

BMW (UK) Limited (BMW) is committed to providing products and service of the highest standard. But we do understand that sometimes things can go wrong. If you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way.

BMW will investigate all complaints competently, diligently and impartially obtaining additional information as necessary. Every complaint will be assessed fairly, consistently and promptly taking into account all relevant factors to ensure a fair outcome for you.

Step 1

Discussion with your BMW Centre.

If you have a concern with either your vehicle or the service you have received at your BMW Centre, please firstly raise this with the Service Manager or Head of Business at the BMW Centre itself. They are best placed to address your concerns and if required, will contact us directly on your behalf.

Step 2

Contacting us.

Should you remain unhappy with your BMW Centre’s response, please contact us by your preferred method from the list below.

What you will need to provide.

To help us investigate and try to resolve your complaint, please provide us with the following information:

your name and address;

details of how we can contact you;

a clear description of your complaint;

details of what you would like us to do to rectify the situation; and

if appropriate, copies of any relevant supporting documentation.

Our commitment to you.

We’ll thoroughly investigate your complaint and offer a fair response that will take into account all the information available to us

We will do our best to resolve your complaint quickly, by the end of the next business day if possible. If this is not possible, and your complaint relates to our credit broking, we will:

within 5 working days, provide a written acknowledgement of your complaint and give you the details of who is handling the case and how to contact them

keep you updated on the progress of your complaint, and

within 8 weeks of receiving your complaint, we will either: write to you with our final response and the reasons for providing this response, or explain why we are not in a position to give you a final response and let you know when we expect to be able to provide it.

In some cases we’ll need to contact your BMW Centre for more information. If appropriate, we may refer the complaint directly to them for information or action

We may not always provide the answer you are looking for, but we’ll make sure we offer a clear explanation for our decision

Financial Services

Step 3

What if I remain unhappy with your response?

If you are dissatisfied with either our final response, or the reasons for any delay in providing our final response you may be able to ask the Financial Ombudsman Service for an independent review.

To be able to ask them for an independent review your complaint must be in relation to our credit broking activities that is to say any marketing material or recommendations we make in relation to any finance offers from BMW Financial Services (GB) Limited and you must have given us the opportunity to find a resolution first. You must also be a private individual, or a business, charity or trust with an annual turnover of less than 2 million euros and fewer than 10 employees.

If you wish to pursue your complaint to the Financial Ombudsman Service you must do so within 6 months from the date on which we send you our final response letter. The Financial Ombudsman’s details are:

The Financial Ombudsman ServiceExchange TowerLondonE14 9SR

Telephone:

0300 123 9 123

You may also raise a complaint with any of the trade bodies listed below.

Motor Codes

Motor Codes is a government-backed, self-regulatory body for the motor industry. BMW subscribes to the New Car Code, which covers the sale of new cars, warranties, the availability of replacement parts, and advertising and complaint handling. In addition, our BMW Centres subscribe to the Service and Repair Code which commits them to open, transparent and fair methods of business aiming to maintain consistently high standards.

Telephone:

0207 3441 651

BVRLA conciliation

BMW is a member of the British Vehicle Rental and Leasing Association (the BVRLA). If you are not happy with our final response and would like to refer your complaint to the BVRLA’s conciliation scheme, you may email them at:

The European Commission’s Online Dispute Resolution Service

European legislation guarantees consumers:

fair treatment;

products which meet acceptable standards;

a right of redress if something goes wrong.

To help ensure that companies meet the standards set by the European Parliament, consumers now have the right to address their complaint to the European Commission’s Online Dispute Resolution (ODR) Service. For full details please go to: