VTS, Carlisle, Boeing… and More!

Now Old Seat Back IFE Replacement is Available at a Fraction of the Cost!

This week IFExpress wanted to give our readers a better look into the world of IFE retrofits so we asked Web Barth, Director of Marketing of VTS (Video Technology Services), one of the best known IFE upgrade and retrofit companies in the industry, to tell our readers a bit about the company, their solutions, and the process of a refurbishing a seatback IFE system.

ANSWER:“VTS is focused on airlines with older seatback systems including Rockwell TES, Panasonic 2000 and 3000 series, as well as, other older systems. Based on our discussions with airlines in Europe and the Middle East there are about 400 aircraft still flying these older seatback systems in that region and the majority are wide bodies. Although the manufacturers of this equipment have accurate data collectively, year old industry estimates were that there are approximately 1,800 aircraft still flying older seat back systems worldwide.”

Q: Tell us a bit more about the retrofit process, and perhaps more importantly, is price a big deal to some airlines and finally, does newer technology gain value in these installations?

ANSWER:“Some airlines go back to the original manufacturers to replace outdated or broken seatback systems. The manufacturers are happy to provide the service, but it involves replacing the screen with modern electronics and sometimes cabling, which winds up costing in the neighborhood of $5,000 per seat for a new version of the removed seatback IFE system. If an average wide body aircraft has 340 seats and you combine that with the cost of installation per seat, the result is an estimated cost of $2 million per aircraft. This can be a daunting investment for many airlines, especially in older and perhaps end of life cycle jetliners.

The VTS SKY SIS II is targeted to provide an affordable means of providing modern-day quality entertainment, which would be closer to $600,000+/- per wide body for arguably an even better IFE offering. This is achieved not by repairing old technology, but using modern technology and eliminating the old system thus the expense of rebuilding the old electronics and heavy connection cables and boxes circuitry. Each VTS passenger monitor bypasses the old audio/visual circuitry and electronics by streaming directly to each touch screen monitor, each with its own processor and Wi-Fi antenna.

This VTS Touch Screen Display is considerably lighter than the old unit with its seatback electronics. Additionally, hundreds even thousands of pounds of unneeded cabling, PCU’s, and passenger annoying, heavy under-seat SEBs are no longer necessary and can be removed. Depending on the aircraft and type of system this could eliminate 1,000 to 2,500 pounds of extra weight saving $100,000 to $300,000 in fuel annually thus providing a modern inflight entertainment offering that pays for itself in a few years.”

Q: Why retrofit?

ANSWER:“There are instances where older seatback systems are adequate, except for the fact that individual units have failed or the screens themselves are dim or lack modern-day resolution. VTS routinely replaces old screens with newer/better ones and rebuilds broken units, which can provide a relatively affordable fix. However, the VTS SKY SYS II system provides a far superior approach offering years of modern quality performance and life.

The reason is that the VTS SKY SYS II System skips over all of that outdated technology, equipment and circuitry and streams right to every seatback where each passenger controls their own unit with their own touch screen eliminating the armrest PCU as well. The VTS system does keep the old seat power circuitry, which also provides for an appreciated new passenger USB power outlet for operating/charging their other devices.”

Q: Before we get into the actual workload, can you tell our readers about why retrofits need to be done?

ANSWER:“So, you want to get rid of that old IFE, here are some possible reasons why. 1) A paying passenger staring at a broken IFE seatback display is a huge customer service problem. Your old system & screen is cloudy, dim or just outdated grainy resolution, not in modern 16×9 format. 2) If your hardware is an older seatback system, you can change it out. Amazingly, many airlines don’t realize you can swap out your old seatback system and/or display. One airline told VTS that they were planning on replacing all the seats, just to upgrade the seat back IFE system. Yikes! 3) Here are some reasons why it may be difficult and possibly why you should not… Actually, we can’t think of any since the new VTS SKY SYS II Seat Back retrofit can work with any old system, and since it no longer needs the old system’s electronics, seat back display, arm rest PCU’s, video/audio cabling or annoying and heavy SEB for audio and video transmission.

Although VTS keeps the old seat power circuitry, the VTS SKY SYS II System, skips over all of that outdated equipment and streams right to every seat back where each passenger controls their own unit with their own touch screen, which also has an extra USB power outlet for operating/charging their other devices.”

Q: Can you give our readers a quick synopsis on the cabin retrofit work?ANSWER:
The Basic Process is as follows:

1. First, remove the old seatback screen and electronics unit by peeling back the upholstery on the upper seat. It is not very hard to do and an average technician can remove and install a new unit in about 20 minutes per seat.

2. Now or when convenient, remove 1,000-2,000 pounds of no longer needed a/v cabling, hardware, PCU’s and especially the under seat SEB’s, while greatly improving passenger foot room and comfort.

3. Install a high resolution, VTS Touch Screen Smart Monitor with its lightweight bracket and re-fit the headrest upholstery around the new screen.

ANSWER:“Actual time is approximately 15-20 minutes per seat. So, a wide body with 300 seats will require about 100 labor hours. If an aircraft is out of service it will only take 1-2 days. Form, Fit and Function can greatly reduce re-certification to a negligible effort.”

Q: Please tell us a little bit about the Feature improvement or loss, the Advantages of doing a retrofit, and the Benefit of doing so!

ANSWER: Web noted: “Better than new; Immediate System Improvement, cost, weight/fuel savings. Video: Resolution increases 400%, perhaps a larger screen 7″ vs 5.6″, in new format 16 x 9. A System Cost: one third of the cost of conventional system replacement of a seatback system. Then there is weight savings – eliminate 80% of the system’s weight, i.e. 1000 vs 2,000 pounds. Next, we have fuel savings: savings in extra fuel pays for this new/better system in 3 years!”

“There is more,” he said, “credit card function for Inflight shopping is included. The built in credit card program allows for secure purchases from seatback screens, or the passengers own devices (smartphones, tablets, laptops) for incremental revenue, additional passenger services and offers. Did I mention the USB Outlets? This means power at every seat for personal devices as well. Did I mention custom financing… Matching your expected aircraft life, that’s ideal for aged aircraft. And lastly, it’s satellite ready companion antenna and systems to be installed now, with port to VTS Streaming Servers and WAPs or at a later date.”

Q. Lastly, we asked if the VTS Director of Engineering had anything to say to our readers?

ANSWER: According to Philip LaPierre, 35 year IFE Engineering and Certification veteran, “We have found that adhering to near, or identical ‘Form, Fit and Function’ certification criteria, we can greatly reduce re-certification requirements to a negligible amount.”

CARLISLE:
Carlisle Companies Incorporated announced the acquisition of Star Aviation, Inc., a leading provider of design and engineering services, testing and certification work and manufactured products for in-flight connectivity applications on commercial, business and military aircraft. With annual sales of approximately $30 million and 150 employees, Star Aviation has manufacturing facilities in Mobile, Alabama and a technical services facility in Lynnwood, Washington. The company is a supplier to the world’s leading providers of Wi-Fi and other in-flight connectivity systems used on a broad range of aircraft platforms. The business will operate as part of Carlisle Interconnect Technologies, a global provider of specialty wire and cable, and interconnect components for commercial and military aircraft, avionics systems, in-flight entertainment, communications systems and medical devices.
IFExpress reached out to Carlisle for a bit more info and here is what they had to say:

“Star Aviation has been a supplier of Design/Kits/certification for connectivity solutions dating back to the onset of Boeing Connexion (2004-ish)

Today they support Boeing, Gogo, ViaSat and some others with design/kits/certification for aircraft installation

All retrofit Gogo 2Ku installations use a Star Aviation adapter plate for the Thinkom antenna.

The Everett branch is mostly involved in Boeing documentation updates and configuration control.”

IFPL:
Recently, IFPL has worked closely with GORE® to develop the new USB-A 3.0 module, that combined IFPL USB 3.0 with GORE Aerospace USB 3.0 cables and provides the ideal solution for delivering high power (2A, 5V DC) and data transfer (up to 5Gbps) as per USB 3.0 requirements. This gives passengers the ability to maximize the benefits of both charging their Personal Electronic Devices (PEDs) and interfacing with the Inflight Entertainment (IFE) system and you can see it in Singapore! (Check out the news release section of this IFExpress)

BOEING:
Boeing and Qatar Airways announced an order for 30 787-9 Dreamliners and 10 777-300ERs, valued at $11.7 billion at list prices. The airline also signed a Letter of Intent for up to 60 737 MAX 8s, valued at $6.9 billion at list prices. The announcement builds on Qatar Airways’ current fleet of 84 Boeing aircraft, a combination of 787s and 777s, all delivered over the last nine years. With this new order, Qatar Airways increases its firm order backlog of Boeing widebody airplanes from 65 to 105, including 60 777Xs. Further, Aviation Week notes that Qatar Airways CEO said: “Boeing has been making airplanes decades before anyone else even thought of manufacturing airplanes, so the experience that they have in this field has made them so robust that they make one of the finest and more solid, reliable product of any company,” Al Baker said Oct. 7 in Washington. “I know that Boeing’s competitors would not like me saying this, but I’m sure that inside, they know that Boeing makes the best airplanes.””

Singapore Uber Deal – Download the Uber app and register for an account. You’ll have the option to input your credit card or opt for cash payment. To enjoy a $15 FREE ride, simply enter the code “IFEXPRESS” into the Promotions tab! The code is valid until 31 October 2016.

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Inside View

The headset is the most critical part of any IFE system. It defines the quality of audio delivery and its look and feel defines the quality of the Airline. The headset is probably responsible for more passenger complaints, and IFE reliability issues than any other IFE component - so why do most airlines leave its procurement to the catering department?”- Geoff Underwood, Managing Director, Inflight Peripherals