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Setting up Plex with AT&T Uverse

OK, here is the deal. I have been running my plex server without issue for a while. I have ROKus on my TVs in the house as well as the Plex app on my Android devices... All has been fine and dandy. Well, about a week ago I switched from Time Warner cable to ATT Uverse and that is where the problems began. I have since been able to go to the AT&T modem and open the correct port. I am able to see my Plex server in my house, it shows up on the Plex website as a valid server and sees my static IP address.

However, my other devices like the Androids can no longer connect to the server. Is there a secondary port I am missing that needs to be opened on the Uverse modems?

Any help would be grand.

Thanks!

Billy

PS, I tried working on this myself for a couple of weeks to avoid bothering the forums with it but alas I am now stumped.

Comments

Well, let me first welcome you to the pain that is ATT Uverse. I recently did the exact same thing hoping to save some $ and not only did it end up being barely cheaper, the upload speeds for my media server sucked and the TV service would cut out almost every 45 min. Back to Time-Warner!

Alas, my whining will not help your immediate problems.

First you need to setup a port forward for your router to port 32400 on your Plex Machine. I'm not sure which modem you have, but it should be under the firewall settings in applications or pinholes.

Then once you have that setup go to the preferences in plea server app, and get over to the myPlex tab. Click "Publish Server to myPlex", and "manually specify port". Also, make sure the port is 32400. Restart the Plex Media Server.

The main problem is the fact that I have my uverse router going to my airport and I was using the airport to serve ip address to the house. So this is what I did.

On my computer I instead connected wirelessly directly to the uverse wireless network.
I have a cat-5 ethernet cable connected to the network in the house that goes to the airport.

On the uverse side in the firewall panel I created two custom applications:

1. Plex UDP, select UDP as the setting and the port number to 32400 (assuming you are using the manual port setup)

2. Plex TCP, select TCP as the setting and the port number to 32400 (assuming you are using the manual port setup)

Now, after you have created the two apps, type in the ip address supplied by your uverse wireless connection. By default it is a 192.168.1.x number. Put that number into the box that says "Enter IP Address". This is in the firewall/Applications, Pinholes and DMZ tab

Once you select that IP scroll down and select the user-defined list, you should see Plex udp and Plex TCP, select them both and then add. Save your changes.

Go back to your plex server and turn off Publish Server and turn it back on again. You should now see that the server is mapped and no error message.

Works really well - thanks! But part of your instructions weren't perfectly clear for noobs like me.

The range should be 32400 to 32400 for both for ports, don't leave one box blank.
Instead of putting a custom number in for IP, just select the IP for whatever computer you have connected to your U-Verse that is running Plex Sever. Mine was wired to the U-verse router, so it was easy to figure out. Once you select that one THEN choose the 2 Apps you created (don't select until you have the right IP address).

Works really well - thanks! But part of your instructions weren't perfectly clear for noobs like me.

The range should be 32400 to 32400 for both for ports, don't leave one box blank.
Instead of putting a custom number in for IP, just select the IP for whatever computer you have connected to your U-Verse that is running Plex Sever. Mine was wired to the U-verse router, so it was easy to figure out. Once you select that one THEN choose the 2 Apps you created (don't select until you have the right IP address).

The main problem is the fact that I have my uverse router going to my airport and I was using the airport to serve ip address to the house. So this is what I did.

On my computer I instead connected wirelessly directly to the uverse wireless network.
I have a cat-5 ethernet cable connected to the network in the house that goes to the airport.

On the uverse side in the firewall panel I created two custom applications:

1. Plex UDP, select UDP as the setting and the port number to 32400 (assuming you are using the manual port setup)

2. Plex TCP, select TCP as the setting and the port number to 32400 (assuming you are using the manual port setup)

Now, after you have created the two apps, type in the ip address supplied by your uverse wireless connection. By default it is a 192.168.1.x number. Put that number into the box that says "Enter IP Address". This is in the firewall/Applications, Pinholes and DMZ tab

Once you select that IP scroll down and select the user-defined list, you should see Plex udp and Plex TCP, select them both and then add. Save your changes.

Go back to your plex server and turn off Publish Server and turn it back on again. You should now see that the server is mapped and no error message.

I hope that helps everyone with Uverse!

I have UVerse as well, but only use the RG 2 Wire as a modem. I followed both of your instructions above clearly. I created a TCP and UDP user defined port forward, I also did the same on my Asus NT56U router and I still can't get connected with Plex Media Server. I have spent almost 12 hours on this, so any sound advice would be HIGHLY APPRECIATED :D

For those who are using the 2Wire router directly (no airport or additional router), I had the same issue. I resolved it by eliminating the "Application Type" I had selected with I added the Protocol. See screenshot below. It works just fine now. Cheers![attachment=21145:2013-10-31_01-08-15.jpg]

like the last poster i did it without an application type also like him you dont need two seperate apps (plex tcp and plex udp) you can add both permissions to the list and just call it plex...my .02 for something that already been answered...lol

UGH! New PLEX user...have tried everything suggested to get the AT&T Uverse router (2Wire 3800HGV) to connect to the Plex server. Connecting wirelessly - with nothing between Windows PC (Win 7 Ultimate) and router. I have created a new user-defined app (TCP and UDP) on static IP address of PC with 32400 incoming & outgoing ports, added the user-defined app to the machine's IP address, manually specified the port and still am failing to connect. I have even checked the router-behind-router detection. All to no avail! When I test to see if the port is open - I get a timeout error, which means the port is closed (??) so there is no way that Plex would be able to see it. Now, I don't know how to get the port open or even how to proceed from here...any help would be greatly appreciated!

I just found that ATT Internet Security Suite was blocking the port that I was trying to use on my machine. I had to go into it and edit the ports and system services to allow Plex to connect. Once I got that working my connection was all set.

I had the same issue when I switched to Uverse, I also had to remove my linksys router that was behind the AT&T modem to get Plex to map properly. Has any one had issues streaming content remotely since switching to Uverse? I notice content buffers all the time now. Never had this issue before..

Well, let me first welcome you to the pain that is ATT Uverse. I recently did the exact same thing hoping to save some $ and not only did it end up being barely cheaper, the upload speeds for my media server sucked and the TV service would cut out almost every 45 min. Back to Time-Warner!

Alas, my whining will not help your immediate problems.

First you need to setup a port forward for your router to port 32400 on your Plex Machine. I'm not sure which modem you have, but it should be under the firewall settings in applications or pinholes.

Then once you have that setup go to the preferences in plea server app, and get over to the myPlex tab. Click "Publish Server to myPlex", and "manually specify port". Also, make sure the port is 32400. Restart the Plex Media Server.

Voila!

Should be good to go!

I don't follow this last step. I have done everything else. I suspect I don't understand all the terminology, but I can't find a myPlex tab or "Publish Server" anywhere. When you say to go to the plex server app, if that means to go to my Roku box, it has a Plex channel but no myplex tab. If by app, you mean Plex Media Server on my computer, the web page has 4 tabs (Web, Server, Users, Devices) with lots of subtabs, but no myPlex tab or subtab, and I can't find "Publish Server" anywhere.

flimfx66, thank you for your good instructions. I finally got Plex to work today after trying on and off for a couple of years. Until now I couldn't even get Plex to work on my TV off my home network let alonge externally to my iPads.

I have the Plex media server on a Mac. Turns out my trouble was McAfee Internet Suite. It has a firewall that I wasn't aware of, and today no matter how I configured it to allow Plex, I simply couldn't get Plex to work on my TV. So I finally disabled McAfee's network protection and suddenly both my home network and external networks all came to life.