Store Policies

POLICIES

How to Order

Ordering online from the Bale Breaker Store is easy! Simply choose the items you wish to purchase and add them, individually, to your shopping cart. Each time you add an item, you'll be able to view the contents of your cart with a total dollar amount purchased so far. You may also update desired quantities for each item. When you are ready to checkout, click the checkout button and proceed to the secure checkout area.

By purchasing from BaleBreaker.com, you agree to abide by all local, state and federal laws.

Customer Satisfaction

At Bale Breaker, customer satisfaction is our #1 goal. We stand behind the quality of our products, and we believe that we can work together with our customers to make every purchase a positive experience. All items are carefully inspected before shipping, but in the event you are not satisfied with your purchase, simply follow the instructions below.

Returns & Exchanges

If you are not completely satisfied for any reason, you can return an item within 30 days of receipt for a full refund of the merchandise purchase price. Refund will be for the purchase price, in the original form of payment. Original delivery and handling charges are nonrefundable. Return shipping charges are the responsibility of the customer.

Please follow these three easy steps to return your item for return or exchange.

Call 509-424-4000 and speak with one of our Customer Service professionals to receive a Return Merchandise Authorization (RMA) number.

Box up your merchandise in the original packaging. The goods should be well-packed so that we receive them in good condition. Please include your RMA number in the box.

Send the item(s) back to us.

We'll credit or refund the value of the merchandise total and any taxes you were charged (excluding delivery and handling charges). Please allow a minimum of 21 days for us to receive and process your return.

Security

Why don't I see the "lock" telling me this web site is secure? Since PayPal handles the final step of our checkout process, all confidential payment information is collected using PayPal's PCI compliant servers. After your order total and shipping information have been entered, you will be redirected to PayPal's secure web site for payment.

You do not need a PayPal Account to pay for your items through PayPal. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for an account.

Your Privacy

At Bale Breaker, your personal information is confidential. We do not rent, sell, barter or trade your information. When you place an order with us, we collect your name, address, telephone number, credit card information and your email address. We use this information to fulfill your order and to communicate with you about your order.

Shipping

At Bale Breaker, most orders ship out via USPS within 3 business days. Although most online orders process and deliver within 3 to 5 business days, please allow up to 2 to 3 weeks for delivery. When checking out, please specify a physical street address. USPS will not deliver to P.O. Boxes.

Orders processed using a delayed payment method (such as eCheck) will be delayed until payment has cleared. Please do not select expedited shipping if your payment will be delayed for bank verification.

Please note that we currently deliver orders within the United States only.

Pricing, Payment & Sales Tax

All prices are in U.S. Dollars (USD) and are subject to change without notice. We currently accept Visa, Mastercard, Discover and AMEX credit cards for online purchases. If you order through our secure online shopping cart, all orders are subject to verification and acceptance before shipping. Washington State sales tax is applicable on all orders placed in Washington State.

Colors

We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Contact Us

Please call 509-424-4000 or click here to contact us with any additional questions you may have.