Our Policy on Returns and Exchanges

1 October 2014 3:29:00 PM AWST

Buying brilliant Birkenstocks and fantastic Fitflops FitFlop online with Bstore has never been easier. That’s because, as well as making it simple to shop from the widest range of comfortable and stylish shoes in Australia, we also offer a fair and transparent return and exchange service so our customers can buy with confidence.

A Year To Decide

Anything you buy from Bstore has a 365 day return policy. That’s an entire year to decide whether those shoes are just right or all wrong. Whether they don’t fit, you don’t like them, or they just don’t match your wardrobe, Bstore’s returns team doesn’t quibble about receiving returned shoes in unworn condition. When we receive your returned shoes, you can choose whether to receive a credit note, a refund or an alternative pair of shoes.

How To Return Shoes To Bstore

We aim to send out a returns form with every order, but if yours is missing, you can download it. Once you have completed the form, follow the instructions carefully. If your shoes arrived in a shoebox, be sure to return them in the original packaging.

Bstore is unable to accept shoes that are marked or damaged in any way, so we strongly recommend trying shoes on indoors and ideally on a carpeted surface.

To be sure your shoes arrive safely, we recommend using a tracked delivery method. The only cost to our customers is the postage price.

Excellent Exchanges

The most common reason for returning shoes to Bstore is fit issues. We aim to provide advice on the fit of shoes in the descriptions and our size guide, so make sure to read the details carefully before ordering. Exchanging for a different size or colour is easy. To check if the shoes you wish to exchange for is still available, Sselect the shoes you want online, as if shopping, and add them to your shopping basket. This will provide the most up-to-date stock information and tell you if a particular shoe is out of stock.

If you are in any doubt, call our customer service team on 1300 818 849 or email them to request that they set aside your chosen items before you send back your original pair. This not only ensures that you won’t miss out on the perfect shoes for you, but also speeds up the exchange process.

When you order shoes online from Bstore, you’ll be able to use our returns and exchanges policy to get the right ones for you, even if the first pair isn’t what you’d hhoped.