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Delivery and Returns

Deliveries

We’ll endeavour to make and deliver your blinds to your door within 7 working days of your order if you live in the UK. For our customers in Ireland, we’ll have your order with you within 7-10 working days. Just a few of our blinds take up to 10-15 working days, but we’ll always make this clear when you place your order.

Once we know your delivery address, we’ll give you a selection of delivery options at the checkout.

Refunds & returns

Because our made-to-measure blinds are made precisely to your measurements, we can only exchange blinds if they are defective.

If your blind is damaged or faulty when it arrives, please call us immediately on 0333 800 1830 or email us. Our courier will collect your blind as soon as possible and we’ll replace it with a new one.

Any questions?

Just email us or give us a call on 0333 800 1830 if you live in the UK or +44 333 800 1830 if you live in Ireland. We’ll be only too happy to help.

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Details

Details

About your roller blind
unless otherwise specified your roller blind will be supplied as standard with a straight finish, bottom bar in pocket, universal white fixing brackets and end caps
a cord tidy is fitted to all blinds to assist with child safety.
Important Information about your roller blind
blinds up to 2m wide will be made on either a 25mm or 34mm barrel, measurements over this size will be made on a larger barrel. (This is something to remember when you are choosing more than one size of Roller blind for the same room)
as your roller blind is tailor made it is sometimes necessary when a scallop is selected to finish off the style a little differently from the illustration. This is done at our discretion.
our scallops are double thickness and cannot be ordered separately and must be in the same fabric and colour as the blind.
If ordering braid, this is supplied on the front of the blind only.
Your roller blind options
braids, scallops, poles, pulls and other roller blind accessories are an extra. Pulls are only available if ordering a Luxury (spring) roller blind. Poles can only be ordered with shapes 5 & 6.
Roller blinds with a luxury (spring) operation are available at no extra cost up to 2m wide and are made on a 25mm barrel.
Nickel operating chain can be specified at time of ordering subject to a 5% surcharge.
Our conditions
we reserve the right to change the product specifications at any time without prior notice.
all sales are subject to our standard conditions of sale.

Guarantee

Our warranty

For your complete peace of mind we provide a 1-year warranty on all of our products. This guarantees that all Blinds Boutique window-covering products are free from component and assembly defects, provided that these products were correctly installed in a domestic environment.

We like to keep thinks clear and simple, so our warranty is straightforward with just a few obvious conditions and exclusions. To read the small print just click here.

Our warranty applies only to the original purchaser. To action the warranty your claim must be accompanied by proof of purchase and details of the problem.

Our conditions

This warranty is invalid if the damage or failure was caused by:

fair wear and tear

wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party

failure to operate or use the products in accordance with the user instructions

any alteration or repair by you or by a third party who is not one of our authorised repairers, or

any specification provided by you.

Product exclusions

The following are not covered by the warranty:

natural variations in grain, colour and texture of wooden products

warpage of wooden products through exposure to high humidity

normal fading of fabrics and dyes.

Legal details

If you are a consumer, this warranty is in addition to your legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.