Stop payments

Stop cheque and debit order payments without visiting a branch

Your message will be sent to your branch and will be actioned the following business day. All stop payments should be loaded 24hrs in advance.

Select ‘account services’

Select ‘stop payments’ in sub-menu

Select account to transact from

Enter home telephone number

Enter work telephone number

Enter cheque or debit order numbers

Enter amount

Enter date of the cheque or debit order

Enter beneficiary or payee name

Select a reason for the stop payment in drop-down menu

Select ‘continue’

Check details on confirmation screen

Select ‘confirm’

Payments and transfers

Inter-account transfers

Transfer funds between up to 100 linked accounts – provided your available credit balances are sufficient. Keep track of transfers with access to a 365-day history on all linked accounts. Only one MasterCard account may be linked per card registered for online banking.

Select ‘transfer between accounts’

Select account to transfer from in drop-down menu

Select account to transfer to in drop-down menu

Enter amount to transfer

Enter statement reference

Select ‘next’

Check transfer details on confirmation screen

Select ‘transfer’

Your electronic account payment (EAP) limit won’t be affected

Once-off payments (private)

Select ‘once-off payment’

Enter OTP sent to your cellphone or email address

Select account in drop-down menu

Enter reference for your records

Select beneficiary bank name

Enter beneficiary account number

Enter beneficiary reference for their records

Option to select ‘save beneficiary details’

Enter amount

Select ‘next’

Select ‘pay’

Once-off payments (company)

Select ‘once-off payment’

Enter OTP sent to your cellphone or email address

Select account in drop-down menu

Enter reference for your records

Search company name

Enter beneficiary name

Enter beneficiary reference for their records

Option to select ‘save beneficiary details’

Enter amount

Select ‘next’

Select ‘pay’

Once-off payments (single beneficiary)

Select and pay a single beneficiary. Choose to pay now, select future dates or repeat dates.

Select ‘pay single beneficiary’

Select beneficiary group or single beneficiary

Select account in drop-down menu

Enter reference number for your records

Enter beneficiary reference for their records

Enter amount

Choose to pay now, select future date, or repeat dates

Select ‘next’

Select ‘pay’

Optional payment confirmation

Tick the payment confirmation check box

Enter recipient name

Select delivery by SMS or email

Enter recipient details

Set up future-dated payments

Make future-dated payments using the pay multiple beneficiaries option.