Shipping & Delivery

The Song of Waitaha website holds all stock on hand to ensure prompt delivery
once a customer order is accepted. To estimate arrival to you, allow an
additional 1-2 business days for courier delivery within NZ, and 1-2 weeks
for DHL Express Service delivery of international orders (on rare occassions,
international delivery can take up to 4 weeks).

As soon as your order is dispatched you will be notified by email.

Orders delivered within New Zealand are delivered by courier, AND MUST
BE SIGNED FOR. Rural addresses can take longer for delivery. If no one is
available to sign for delivery at the time the courier calls, the courier
will not be able to leave your package. If you require assistance with the
delivery of orders already dispatched, contact CourierPost on 0800 COURIER
- you will need to provide the tracking number for your package, which is
provided in the dispatch notification email.

We are able to deliver orders to New Zealand Post Boxes and Rural Delivery
addresses.

All international orders are shipped by DHL Express Service. Most deliveries
take 1-2 weeks, but allow up to four weeks for delivery. Customers will
be responsible for any import duties, taxes or any other import related
costs.

Please include a copy of the invoice or packing slip that accompanied your
order. The invoice and packing slip also provide an area where you can indicate
why you are returning any goods. If you are unable to provide a copy of
the invoice or packing slip, include a note containing your name, address,
order number, contact phone number, and reason for return.

You will be notified by email when your return is received. We will repair
or replace damaged goods when possible; otherwise we will issue a full refund
for the value of the damaged item(s). Postage costs will be reimbursed for
the return of any damaged goods.

The Song of Waitaha website holds all stock on hand to ensure prompt delivery
once a customer order is accepted. To estimate arrival to you, allow an
additional 1-2 business days for courier delivery within NZ, and 1-2 weeks
for DHL Express Service delivery of international orders (on rare occassions,
international delivery can take up to 4 weeks).

Local NZ orders may be split and dispatched as items become available.
International orders will be dispatched once all items are ready to ship.