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Terms and Data Protection Regulations

Revised March 3, 2017

By accessing the website of BÜCHI Labortechnik AG (hereinafter “BUCHI”), you declare that you have understood the following Terms and Conditions and that you agree with them.

Intellectual property rights

The whole content of the website of BUCHI is subject to copyrights. All copyrights on the content of the website of BUCHI remain the property of BUCHI. Any reproduction, transfer, alteration, or utilization of the website and of the BUCHI logo for any public and/or commercial purpose without prior written consent of BUCHI is prohibited.

BUCHI, the BUCHI logo and other trademarks used on the website are registered trademarks of BÜCHI Labortechnik AG.

The absence of any specific reference to trademark protection, however, in no way implies that there is no legal protection of these marks, trade names, words, or signs.Note that any product, process, or technology described in these documents may be subject to other intellectual property rights reserved by BUCHI or a third party.

1. Privacy policy

At BÜCHI Labortechnik AG we respect your right to privacy and we understand that, as a visitor to www.buchi.com, you prefer to control your own personal information and preferences. For this reason, we may ask you to register or to provide personal information and preferences when you visit certain areas of www.buchi.com, download software, request information, or subscribe to the newsletter.

We will collect and save the personal information you share with us to ensure the content, and services that we provide on www.buchi.com are always tailored to your current, designated preferences.

When you provide BUCHI with your name, email address, mailing address, or telephone number, and you do not 'opt out', BÜCHI Labortechnik AG and BUCHI representatives and affiliates may use the provided information to alert you to product upgrades, special offers, updated information, trainings, new services, and other BUCHI information. Representatives and affiliates may include value-added resellers and authorized partners. Beyond its representatives and affiliates, BUCHI does not offer or allow the selling of any user-provided information to third parties.

BUCHI respects the rights users give us when opting to receive email communications and enforces internal policies to preserve those rights. It is our objective to retain the long-term ability to continue to communicate with our users.

If you do not want BÜCHI Labortechnik AG or BUCHI representatives to contact you, you may 'opt out' of this preference at any time, whether you're online or contacting BUCHI directly. As part of your preference flexibility, you'll always have the option to opt back in and have BUCHI contact you based on your previous or new preferences. For instructions, please see the section 'Contact Us', below.

If you choose not to register or provide personal information, you can still visit most BUCHI webpages; however, you will not have access to areas that require personal identification.

If a user elects to use our 'Email this page' feature for informing a colleague about our website, we ask them for the colleague's name and email address. BUCHI will automatically send the colleague the specified email or the specified website information. BUCHI will not use the colleague's information to contact them in the future.

The Macromedia Flash Player has privacy settings that you may control. Visit the Global Privacy Settings page for more information.

2. BUCHI community membership and the use of log files (cookies)

BUCHI offers free community membership to all www.buchi.com visitors. In order to establish membership, visitors are requested to provide both personal information and preferences. This information is stored and protected by your BUCHI ID and Password.

The membership sign-in information is stored until you explicitly sign out. It also allows you to return to any BUCHI website on subsequent visits without having to re-enter your information. BUCHI remembers you by placing a membership log file (cookie) that contains only enough information to identify you upon return visits. A 'cookie' is a small line of text that is stored with your web browser for record-keeping purposes and helps BUCHI provide better service to you. Your browser has options to accept, reject, or provide you with notice when a cookie is sent.

No information, other than that found in the Membership cookie, will be accessed by any BUCHI system. Access to your membership information always requires both your BUCHI ID and Password.

BUCHI also utilizes visitor log files (cookies) and hosted tracking with our website. Once a user enters our site, a cookie follows them through their click stream path. Examples of information being collected by these cookies and the hosted tracking include the number of times a user came to our site(s), and the paths they took to get there. BUCHI uses the data collected from website visitor cookies and hosted tracking in aggregate form only and does not collect any personally identifiable information. Use of this information helps us better understand what users are seeking and learning at our website(s) and helps us identify potential navigation issues. We also use Remarketing-Tools to trigger ads across the Internet. Our remarketing campaigns will display relevant ads tailored to you based on what parts of the www.buchi.com website you have viewed by placing a cookie on your machine. This cookie does not in any way identify you or give access to your computer or mobile device. Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

Through Google Analytics Advertising Features BUCHI receives additional insights about the demographics of the users of www.buchi.com. These reports do not include any personally identifiable information and does not allow BUCHI to trace back gathered data to identify individual users. You can opt out of any of these services by visiting networkadvertising.org.

We also gauge effectiveness of our communications by inserting transparent GIF images in our HTML emails. These GIF files are not unique identifiers and do not gather any personally identifiable information. They simply let us know the number of emails that have been opened.

3. Third party cookies and Social Media Widgets

We may pass your details to other companies in our group. We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. We welcome our readers recommending and discussing contents of our website www.buchi.com on Twitter, Facebook, Google+ and other social media sites. The operators of these platforms provide corresponding buttons for this purpose. The inclusion of these buttons in the form of a so-called social media widget means that data is normally transferred to Twitter, Facebook and Google+ as soon as a page of the website www.buchi.com is called up.. Among other things, a code is also transferred in addition to the web address of the site visited; this code enables a direct link between the visitor to the website and his/her profile, for example on Facebook. The platforms do not provide any specific information concerning which data is also transferred. Here, you can find the respective data protection provisions of the providers: Facebook, Google+ und Twitter.

In order to prevent the undesired forwarding of your user data to Twitter, Facebook and Google+ you should not be logged on to the said services when visiting websites. No data will then be forwarded to these services. Alternatively, you can deactivate the social media services and thus prevent communication with Facebook, Google+ and Twitter. The latest web browsers offer a further possibility of preventing the transfer of data to the above mentioned services on a general basis via the function “Do not track”. You can activate this function permanently in the browser settings of the latest browser versions.

4. Mobile Applications

General

This privacy policy governs your use of a software application (“Applications”) on a mobile device that was created by BUCHI Laboratory Equipment. The Applications include a configurator for stand-alone products or complete systems guiding through the official BUCHI ordering matrix, detailed description including picture of the configurations, the possibility to share results with others via e-mail and requesting a quote from BUCHI (BUCHI Product Configurator); a monitor application that uses BUCHI Connect Solution to receive the equipment originated messages and notifications (BUCHI Rotavapor, Monitor). Kjeldahl Optimizer calculates optimized digestion and distillation parameters for the nitrogen determination according to Kjeldahl including number of Kjeldahl Tablets, volume of sulfuric acid, distillation parameters e.g. (Kjeldahl Optimizer).

What information does the Application obtain and how is it used?

User Provided Information – The Application obtains the information you provide when you download and register the Application. Registration with us is optional. However, please keep in mind that you may not be able to use some of the features offered by the Application unless you register with us. When you register with us and use the Application, you generally provide (a) your name, (b) address, (c) company name, (d) city, (e) country, (f) e-mail address, such as when you ask for a quote or download application notes from us. We may use the information you provided us to contact your from time to time to provide you with important information, required notices and marketing promotions.

User phone camera sensor data – The application obtains data from your camera with your permission. Using the camera sensor data is optional. If you allow our applications to access your camera sensor, we will only use it to scan BUCHI specific QR code format. This data will be handled securely. It will only be transmitted over HTTPS protocol.

Does the Application collect precise real time location information of the device?

No. This Application does not collect precise information about the location of your mobile device.

Do third parties see and/or have access to information obtained by the Application?

We may pass your user details to other companies in our group. We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy.

We will not share the data captured by your camera sensor to any third party.

Children

We do not use the Application to knowingly solicit data from or market to children. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at info@buchi.com. We will delete such information from our files within a reasonable time.

5. Links to third parties

Our site may contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. We may also offer you the opportunity to use social login. If you chose to use social login, please be aware that the social platform will share your profile information with us. The information that is shared will depend on your social platform settings.

6. Tracking datas

To improve supply and to get web statistics, we collect so-called tracking data which include information on the surfing customs of the users. Such tracking data, as they are collected e.g. by Netmetrix and Google Analytics, do not allow any conclusions on individual users. We neither receive personal data of the visitors nor do we store any credit card details of customers of our eshop or share customer details with any 3rd parties.

7. Right to demand information

Upon receiving a request in writing and subject to a suitable proof of identity, BUCHI will inform you which customer data about you is saved (.e.g. name, address).

8. Security

BUCHI has taken extensive safety and operational precautions to protect your personal data held by us from unauthorized access and misuse. The safety procedures are checked regularly and adapted in accordance with technological advances.

BUCHI will reveal data to public authorities only if this is compulsory. Our employees are under obligation to maintain confidentiality.

9. Legal basis

The handling of data is carried out according to the Swiss Federal Act on Data Protection of June 19, 1992.

10. Agreement by customers and changes to the data protection regulations

As a user of the BUCHI website, you agree to allow BUCHI to collect and save customer data for the purpose mentioned in accordance with the above regulations. BUCHI reserves the right to modify these data protection regulations at any time. The data protection regulations in force at any particular time shall be those published on the BUCHI portal at the time. By continuing to use the BUCHI website and/or Internet services, you agree to the BUCHI data protection regulations that are in force at the time.

11. Contact

How to update your personal information and preferences: You can help BUCHI maintain the accuracy of your personal information by notifying us when you change your name, address, title, phone number, email address, or your preferences. If at any time you wish to update your information or preferences, or you prefer to stop receiving communication from BUCHI, feel free to contact us at any time.

If you change your email or postal address, please contact BUCHI. In order to make the appropriate corrections, please include both your old and new address. BUCHI will respond to your request in a reasonable timeframe.

Please address comments or questions regarding the BUCHI Privacy Policy to one of the addresses listed above (online, email, or postal mail).