1. Introduction

This manual describes the existing features of fSense, version 1.8, as well as general characteristics of the product.

2. Login

The login page can be accessed via the [Login] link, existing on the site https://fsense.com.

You can also go to the login page by directly accessing the link https://fsense.com/admin/app/login.html.

By accessing this page, the user must inform the e-mail and password relevant to his account to log into the application.

After informing the e-mail and password correctly, the user will be redirected to the dashboard view.

3. Dashboard

3.1 Overview

The dashboard has valuable insights, available in a simple way so that you can understand the behavior of the team members and what occurs on each monitored computer associated with the account.

Features

Uncomplicated graphs that summarize the monitored activities

Monitored Activities History

Timeline view of executed actions

Classification of applications and websites

Account information

3.2 Features

The left panel represents the available features, allowing you to access:

Summary of monitored activities

History of monitored activities

Timeline View of your team members’ actions

Categories of applications and websites

Account

These features will be detailed later in this manual. On mobile devices, you can access this menu as follows:

3.3 Change your language

You can change the language the language’s icon in the top bar, and you can choose between: Portuguese and English.

3.4 Desktop Agent Download

The desktop agent must be properly installed and activated on the computers to be monitored so the data can be collected. Once installed and activated, it starts to send information directly to the online account that it was linked, based on the e- mail used in the activation step of the installation process.

The download can be done by clicking on the download’s icon.

By clicking this icon, the user will be redirected to the page where the download or share of the download link can be done.

The download starts immediately if the [Download] button is clicked. If the user decides to share the download link of the desktop agent, the [Share Link] button can be clicked instead.

In this case, the person will receive an e-mail with download instructions of the desktop agent.

The following image represents the e-mail template:

3.5 Search filters

You can use search filters to refine the results shown in the graphs. Date filter and applications/users filters can be used together to further refine the results to be displayed.

Date Period

Date period filters are located at the top center position of the dashboard:

The quick filters [Today, Yesterday, Last 7 days, Last 30 days] can be used, or even the last filter, which lets the user further refine the date period as necessary:

Applications and Users

Through this component, you can filter specific applications and users. Obviously, date period filters and applications/users filters can be used simultaneously to refine the results even more and therefore the data displayed in the graphs.

3.6 Export graph view

It is possible to export the current view of a graph. Use the top-right menu existing on the graph export its current view.

3.7 Leave the application (Logout)

To log out of the application, click the [Logout] button at the top-right menu:

4. Categorization of application and websites

4.1 Categories

The Categorization is a feature that allows you to associate monitored applications and websites to business categories so that you can see in a simple and intuitive way each team member’s behavior as well as the overall performance linked back to business needs.

One can hypothetically associate the Skype application to the category [Unapproved Business Use] and so allow analyzing how often its use is identified by daily basis.

There are four categories which applications and websites can be associated, in addition to the default category [Unclassified]:

Business Use

Unapproved Business Use

Personal Use

Unapproved Personal Use

Through [Categories], we can classify the websites and applications used in the monitored computers.

By accessing this screen, you can click on the tab [Pending] to categorize new collected applications and websites, or even click on the [Search] tab to apply a new categorization of an application or website already categorized.

Pending

Search

Statistics

The [Statistics] screen is a summary of all categorizations already applied.

Categorization results

To be able to better understand the categorization feature, say Microsoft Word is considered one [Unapproved Business Use] software in a given workplace, and yet one of the most used.

By classifying it as [Unapproved Business Use], the [Summary] view, for example, allows the user to gain quick insight into the application’s usage behavior.

See the results for this hypothetical scenario depicted in the following images:

Categorization is a feature that lets you view, in a simpler manner, what happens on monitored computers focused on a business perspective.

5. Analysis of the information by Summary View

The [Summary] view provides specific punctual information that occurs on the monitored computers. However, you can filter the information using date period filters and applications/users filters.

Important
All information displayed on the dashboard reflects the applied search filters if
they are used.

5.1 Cards

The Cards represent quick information of all monitored devices, applications and users count, considering, of course, search filters if they were applied.

5.2 Category Activity graph

This graph shows the usage time of monitored applications in a business perspective, based on the categorization of those applications.

You can further detail the information by clicking on a particular category (action called drill-down), which will show the applications used within this category and usage time of each one.

5.3 User Activity graph

This graph shows the behavior of each user and the applications used by this user in a business perspective, based on the categorization of those applications.

This way, it’s possible to understand the behavior of the monitored user.

You can drill into the information by clicking on a category. It will show the applications used within this category and the usage time of each the specific user.

5.4 Application Usage graph

This graph shows the most frequently used applications and each application has color of the category to which they belong, simplifying the visualization. The usage time is also shown.

You can drill into the information by clicking on a particular application, which will show the usage by each monitored user.

5.5 Web Usage graph

This graph shows the most accessed websites and each website has color of the category to which they belong, simplifying the visualization. You can also review the access time as well as to detail the access by each monitored user.

You should click on the website name to detail its usage.

6. Analysis of the information by History View

History graphs allow you to view information in date periods and you can see how the behavior actually changed.

6.1 Category Activity History graph

This graph represents the usage behavior of applications and web sites – and its variances – over time.

6.2 Application Usage History graph

This graph represents the usage behavior of applications – and its variances – over time.

6.3 Web Usage History graph

This graph represents the access behavior of websites – and its variances – over time.

6.4 Filters – History graphs

You can select or unselect an item in the legend of each history graph to filter the view in its graph.

7. Analysis of the information by Timeline View

7.1 Timeline graph

The timeline graph lets you analyze the actions of a particular monitored user throughout the day. It is possible to check which application or website is being accessed throughout the day. It is also possible to filter the previous day or a specific date period.

In addition, the timeline view makes the information available in the colors of the categories to which the website or application was associated, so that the information becomes simple and intuitive, shown in a business perspective.

Series

You can drag over the graph to detail (zooming) the usage for a given period of time.

When zooming, you can check a specific period of time more deeply. It’s possible to understand what is happening in more details.

Filters

You can view the timeline graph for a given day and user, both required in the filter selection.

User

Date

7.2 Timeline View with screenshots

An important feature of the timeline is to show – by screen capture – an image representing the exact screen of a monitored computer at a certain time of the day. It is possible to verify the exact website accessed or the application used evidenced in the timeline.

Move the blue bar – screenshot scrollbar – to load, in the lower section of the page, all captured images referring to the positioning of this bar in the timeline.

The following image shows a hypothetical scenario of an access to Facebook. By positioning the blue bar at the red portion of the timeline, it is possible to verify the existing access to Facebook as well as screenshots in the lower section of the page that proves the access. You can even see what was being viewed by the user at that specific time.

This same behavior can also be applied when zooming in on a particular part of the timeline.

Click on a particular image to enlarge it and navigate through the arrows so that you can analyze images captured chronologically, linked to the timeline.

Activate screenshots

You must enable the screenshot feature to use it because it is disabled by default. Go to the ‘Screenshots’ menu and enable it.

8. Search Filters

You can use search filters to refine the results shown in the graphs. Date filter and applications/users filters can be used together to further refine the results to be displayed.

Date Period

Date period filters are located at the top center position of the dashboard:

The quick filters [Today, Yesterday, Last 7 days, Last 30 days] can be used, or even the last filter, which lets the user further refine the date period as necessary:

Application and Users

Through this component, you can filter specific applications and users. Obviously, date period filters and applications/users filters can be used simultaneously to refine the results even more and therefore the data displayed in the graphs.

9. Account information

This page allows you to view account information, such as name and e-mail. You can change the name or the current account password.

Change the account password

By clicking the [Change Password] button, the user must provide the current and new password.

10. Screenshots

Screenshot is a feature that allows capture the screen of a monitored computer – in an image format – exactly as it was at a given time, allowing you to understand what the user was actually doing.

By default, the screenshot feature is disabled. You can activate it by clicking the ‘Enable Screenshot Feature’ button.

Filters

You can select a specific date (day) and user so that you can view the captured images from this user’s computer screen.

The images are loaded according to the filter applied, sorted so that the most recent time image is loaded first.

Capturing Interval

If the feature is enabled, the screenshots of a monitored computer will be generated (captured) every 30 seconds.

Pagination

You can navigate through the pagination in the lower section of the screen so that you can see more pictures.

Zoom

Clicking on a particular image will enlarge it. You can also navigate between the images through the existing arrows on the screen. You can also download the the image using the upper right corner icon.

Disabling Screenshots

To disable the screenshot feature, turn it off using the ‘Deactivate Monitoring’ button.

In this case, there will be no screenshots even in the timeline view. The feature can be enabled again as needed.

11. Onboarding Process

Onboarding is the process by which new users acquire enough knowledge of the product features in their first login, and is considered a journey that will give them a macro vision needed for an adequate experience in the use those features.

First login

After log in for the first time, the user is greeted with a welcome screen.

The user must install the desktop agent in the computers to be monitored so that the data can be collected. The user is also guided to perform this action.

Desktop agent download

The user must click on the download icon to be redirected to the appropriate screen and download the desktop agent or share the download link of the same.

While the user does not download the desktop agent or does not share the download link, the respective icon will stand in a warning state indicating that the download (or link sharing) still needs to be done.

Waiting for data

If the user accesses the dashboard graphs without having performed the installation of the desktop agent, there will be no information to be displayed. The user will also be oriented towards this scenario.

Data gathering

The user will be prompted to categorize applications and websites as soon as new data are collected from the monitored computers.

Categorization of Applications and Websites

The user will be guided to categorize applications and websites collected. Obviously, this categorization may occur whenever necessary according to business needs.

Search filters

By accessing the dashboard after performing the categorization, the user is instructed about the search filters, which allows refining the results displayed on the graphs of the dashboard.

Detailing graph information

The user can drill into the information presented in graphs by clicking on them. When browsing the dashboard, the user is also oriented towards this behavior.

Timeline view

The [Timeline View] is a feature that allows you to view the actions performed by a specific user – of monitored computers – in the timeline as the time passes during the work period.

12. fSense version (dashboard)

You can access the ‘About’ option to check the dashboard’s version that you are using.

Version

13. Contact/Support

13.1 Contact form

You can access the contact form page link directly from the dashboard. Go to the top-right menu and select [Contact] to be redirected to a contact form page.

Form

13.2 Real-time chat

It’s possible to start a real-time conversation with our team member directly accessing the chat window in the fSense site – https://fsense.com – or even in existing chat in the user’s dashboard.