Use the GlobalProtect App for Mac

Use the GlobalProtect App for Mac

This chapter applies to you only if your setup
requires you to enter your GlobalProtect login credentials after
you have logged into your endpoint (single sign-on is disabled).

We
typically recommend that organizations allow its GlobalProtect users
to log in transparently following app installation. After you log
in to an endpoint with transparent GlobalProtect login, the GlobalProtect
app automatically initiates and connects to the corporate network
without further user intervention.

You can determine if you are connected
by checking the GlobalProtect system tray icon. If you are not connected,
the icon is gray (

), and Disconnected appears
when you hover over the icon.

Launch the GlobalProtect app by clicking
the system tray icon. The status panel opens.

(Optional) If you are logging in to the GlobalProtect
app for the first time, enter the FQDN or IP address of the GlobalProtect
portal, and then click Connect.

(Optional) If multiple portals are saved
on your app, select a portal from the Portal drop-down.
By default, the most recently connected portal is pre-selected from
the Portal drop-down.

(Optional) By default, you are automatically
connected to the Best Available gateway,
based on the configuration that the administrator defines and the
response times of the available gateways. To connect to a different
gateway, select the gateway from the Gateway drop-down
(for external gateways only).

This option is only available if your administrator
enables manual gateway selection.

(Optional) Depending on the connection mode,
click Connect to initiate the connection.

(Optional) If prompted, enter your Username and Password,
and then Sign In.

When the app connects in external mode, the GlobalProtect
system tray icon displays a shield (

), and Connected appears
when you hover over the icon. When the app connects in internal
mode, the GlobalProtect system tray icon displays a house (

), and Internal
Network appears when you hover over the icon.

Open the GlobalProtect app.

Click the GlobalProtect system tray icon to launch the
app interface.

View information about your network connection.

After you launch the app, click the settings icon (

) on the status panel
to open the settings menu. Select Settings to
open the GlobalProtect Settings panel, and then select one
of the following tabs to view information about your network connection:

General—Displays the username and
portal(s) associated with the GlobalProtect account. You can also
add, delete, or modify portals from this tab.

Connection—Lists the gateways configured
for the GlobalProtect app and provides the following information
about each gateway:

Gateway name

Tunnel status

Authentication status

Connection type

Gateway IP address or FQDN (only available in external mode)

For
internal mode, the Connection tab displays
the entire list of available gateways. For external mode, the Connection tab
displays only the gateway to which you are connected and additional
details about the gateway (such as the gateway IP address, location,
and uptime).

If your administrator configures the Severity value
for missing patches as a HIP match condition, use the following
mappings between the GlobalProtect severity values and the OPSWAT
severity ratings to understand what each value means:

Severity Value Displayed on the GlobalProtect
App

OPSWAT Severity Rating

-2

Not Available

-1

Unknown

0

Low

1

Moderate

2

Important

3

Critical

Troubleshooting—Enables you to Collect
Logs and set the Logging Level.

(Optional) Log in using a new password.

If your GlobalProtect administrator configures the
GlobalProtect portal agent to Save User Credentials,
your credentials are automatically saved to the GlobalProtect app.
If your password for accessing the corporate network changes, you
must log in to GlobalProtect using your new password.

Launch the GlobalProtect app by clicking
the system tray icon. The status panel opens.

Click the settings icon (

) to open
the settings menu.

Select Settings to open the GlobalProtect
Settings panel.

On the General tab of the GlobalProtect
Settings panel, Sign Out to clear your
saved user credentials from the GlobalProtect app.

After you clear your user credentials, you can reconnect
to GlobalProtect with your new username and password.

(Optional) Disconnect from GlobalProtect.

If your administrator configures GlobalProtect with the On-Demand connect
method, you can disconnect from GlobalProtect by clicking Disconnect on
the status panel.