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The location is unbeatable, right in Union Square, surrounded by the cable cars, shoppings and dining options.

The building is a hallmark of the city. And it provides everything you'd expect from a Westin hotel.

As almost every hotel in San Francisco, the rates are rather high. But you can look for good opportunities particularly when there's no conventions in town.

The rooms are rather small and the internet costs are still too high. But this seems to be business as usual in SF.

Overall, a very good cost/benefit ratio.

Stayed September 2013, traveled as a couple

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Ask g0nza78 about The Westin St. Francis San Francisco on Union Square

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Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review,
August 28, 2014

Thank you for choosing the Westin St. Francis and for sharing your feedback with us. I am pleased to know you enjoyed your overall stay with us and we look forward to welcoming you back in the near future.

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Making reservations at this hotel is the most challenging thing I've ever done. First they don't have it, then they find it for a different date, then they correct the date but it's a different rate. NO TWO PEOPLE can confirm the same info. To top it off, the down comforter had 3 stains: one looked like old blood, the other 2 were yellowish. Go figure. Just stay away from here all together.

Stayed August 2014

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Ask mina h about The Westin St. Francis San Francisco on Union Square

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Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review,
September 2, 2014

Thank you for choosing the Westin St. Francis and for sharing your feedback with us. I regret to hear of your experience and would like to better understand to rectify the matter. Please private message us at StFrancisGM@westin.com

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I just returned from a stay here, and although the accommodations were pretty nice (I think we got a better room as SPG Gold members), the staff seemed disorganized, understaffed and not up to the task (despite coming across as well-meaning). We called ahead for a crib, but it wasn't there. Arriving at midnight, there was no bellhop around. We asked for the crib immediately and had to call back an hour later to ask again. The safe was broken and I wasted a morning trying to get someone to fix it, when it was already broken upon my arrival so I don't understand why they didn't fix it previously. Minor complaints, but when you spend this kind of money, you expect good service.

Stayed August 2014, traveled with family

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Ask William F about The Westin St. Francis San Francisco on Union Square

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Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review,
August 27, 2014

Thank you for choosing the Westin St. Francis and for sharing your valuable feedback with us. I regret to hear of the issues experienced during your stay and share your feedback with the appropriate department heads in order to ensure these issues do not happen moving forward. We hope to be able to welcome you back again in the near future.

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We booked this hotel through a travel agent as we knew nothing about San Francisco. The location is brilliant. The sense of being part of SF history is great too. Our first room smelt a bit odd, musty. We unpacked and my son noticed the carpet in the closet was wet. I tried not to let it bother me and went for a walk, but when we returned, i realised that the toilet cistern must be leaking into the closet. It was getting late and my children were very tired. The front desk were great. We were moved that night to a parlour room of a suite in the old building, which showed how lovely the old building can be if you are lucky or pay extra, and the following day were moved to the new block which is almost like a totally different hotel, really comfortable, clean, modern. I would stay here again, but only if I knew I would be in the new tower.

Stayed August 2014, traveled with family

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Ask UKMother about The Westin St. Francis San Francisco on Union Square

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Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review,
August 26, 2014

Thank you for sharing your feedback with us! I regret to hear of the initial issues you experienced with your first guest room but am happy that our front desk team was able to turn it around and fix the problem. We have just completed a full guest room renovation in our Tower building and will be moving on to refresh the guest rooms in the Landmark very shortly. We look forward to having you stay with us again soon!

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My family and I had a wonderful 5 days at the Westin. The staff, especially the lobby host Marichu Alvarez, couldn't do enough to make our stay any more enjoyable. The hotel is centrally located so that shopping is nearby, good restaurants and transit. I would definitely stay here again.

Room Tip: The landmark rooms are older and smaller than the tower rooms. We found them to be more than adequat...

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Stayed August 2014, traveled with family

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Ask Ann S about The Westin St. Francis San Francisco on Union Square

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Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review,
August 26, 2014

Thank you for choosing the Westin St. Francis and for sharing your kind review with us! I am so happy to hear that you had a wonderful stay with us and that Marichu was able to make your stay exceptional. I will be sure to share your compliments with her and we look forward to welcoming you back again soon!

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The Westin chain in the USA is terrible. Not a 4 star according to world standard. First room in old building smelt like mould and was tiny. For $385 per night single room that's unacceptable. They moved me to another room 'in old building'. I booked this hotel on booking.com that only shows pictures of new building rooms. Very disappointed!! Only good thing is location. Manager is not customer focused and provides a low level of customer service. He does not solve issues to an acceptable standard I would expect from SPG group member hotel. Or is SPG just a sham!!!

Cafe area small no natural light, very small selection food and drink.

Room Tip: Ask for new building rooms

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Stayed August 2014, traveled solo

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Ask Hayley39 about The Westin St. Francis San Francisco on Union Square

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Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review,
August 26, 2014

Thank you for choosing the Westin St. Francis and for sharing your feedback with us. I regret to hear that we were unable to meet your expectations and would like to further understand your experience. Please private message us at StFrancisGM@westin.com

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Stayed here for Bay to Breakers 2014. Convenient access to bart for transit to the starting line. Valet parking on site, which is always a bonus in the city. Good proximity to Union Square for shopping, too, if that's your thing. We had a corner room on an upper floor, which allowed great city views. Room was chic, large, clean, and comfortable. Room service was prompt and tasty, too.

Stayed May 2014, traveled as a couple

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Ask dstormyt about The Westin St. Francis San Francisco on Union Square

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Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review,
August 25, 2014

Thank you for choosing the Westin St. Francis as your destination hotel during Bay to Breakers! I am so pleased to know you enjoyed your time with us and we look forward to welcoming you back for Bay to Breakers 2015!

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More than just a hotel, The Westin St. Francis is a destination where you can unwind and be pampered by attentive, world-class service. As the only hotel located on Union Square, we are celebrated for our historic Magneta Grandfather Clock, a popular gathering place for generations of travelers, as well as our commitment to guest renewal and relaxation. Explore this legendary landmark, which has drawn locals and visitors for more than a century with our distinguished service and through the timeless refrain "Meet me under the clock!" Inside our warm and welcoming San Francisco luxury hotel, marble columns, ornate balconies, and intricate woodwork transport guests back to the elegance of yesteryear. Yet these magnificent appointments are balanced by modern, groundbreaking amenities including the revolutionary Heavenly Bed, our Starwood Preferred Guest rewards program, and employees dedicated to making you feel at home. Book one of our downtown San Francisco hotel rooms and discover the allure of the city's most charismatic and vital setting....more less

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Also Known As:

The Westin St. Francis Hotel San Francisco

Westin St Francis

Westin San Francisco

Westin Hotel San Francisco

San Francisco Westin

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