Facilities

Bank and cashpoints

Bank

You’ll find portable cash dispensers (withdrawal fees apply) around the venue, while free NatWest and HSBC ATMs can be found at the train station.

Room for manoeuvres |

Car parking

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You’ll find over 16,500 car park spaces at the NEC, which means less time searching for a spot and more time enjoying the event. Car park charges apply at most events, so we recommend checking out our What’s On page for specific details. We also offer express and pre-paid parking options to make your visit simpler still. Just head to our Parking page for all the finer details.

Chaplaincy and prayer room

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Visitors from every faith have always been warmly welcomed at the NEC. We have a chaplain available for consultation and support, and also a popular multi-faith prayer room, available on the Piazza by Hall 3. Inside the room you’ll find prayer mats and holy books, many of which have been generously donated by representatives of local faiths. In addition, there is a men's Wudu room adjacent to the prayer room and a ladies' Wudu facility within hall 2 ladies' public toilets. We’re also happy to put you in touch with local faith leaders and places of worship, just call our chaplain on 0121 767 2911.

Power up |

Electric Car Charging

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In partnership with Centrica, we have now installed 22 slow charging EV charging points for visitors with electric or hybrid vehicles. Available on a first come first served basis the ‘free to charge’ points will deliver a minimum of 3.5kw/h and are in selected car parks across campus when car parks are open [digital signage will direct you to the open public car parks on the day of your visit]. The charge points require a type 2 connector lead and the use of theCentrica EVS App- downloadable from app stores. If you would like to guarantee an EV charging point for the day, we've also got eight bookable points in our Premium NEC Express 1 Car Park. Where available these can be booked here.

Leave it with us |

Cloakrooms and lost property

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When loading up on goodies at events, the last thing you need is excess baggage. So why not drop off your bags, coats and luggage at our cloakrooms, which can be found adjacent to our halls. Items are charged at £1 each (cloakrooms are open 30 minutes prior the event opening and close when the event closes). Please note, due to overwhelming demand we’re unable to offer cloakroom facilities in Resorts World Arena. In the interests of safety and security overnight storage is also not possible. Sorry.

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Need help finding your dearly departed belongings? Head straight to our main lost property area in the Security Office in the Piazza between Subway and Hall 1. There’s also a smaller Security Office in the Atrium near Hall 6. Once the show’s over all lost property is moved to the Piazza Security Office, so give them a call on 0121 767 3883 and they’ll do their best to help.

Our Visitor FAQs page has more information you may find useful.

Equal to the task |

Disabled services

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We’re fully committed to ensuring the National Exhibition Centre is accessible to every visitor, all the time. You’ll find further details in our FAQs page. We have a fleet of mobility equipment available to hire on a first come, first serve basis. We therefore recommend booking early to avoid disappointment, so please call to book on 0121 780 4141 (Option 2 and then Option 7) (Mon – Fri 09:00 – 16:00), or alternatively you can email at [email protected]

All pre-bookings will be held until 1100hrs on the day booked for, unless otherwise advised.

Message received |

Mobile charging and postboxes

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We all know the least smart thing about a smartphone is the battery life. That’s why we offer secure charging units in the Piazza and Atrium. Compatible with most major models, charging costs £2.00 for up to 60 minutes and £4.00 for 60+ minutes. Please note, the charging units accept contactless payment only and include the following charging leads: Lightning cable, Micro USB, USB Type-C.

Need to post an urgent letter or send a parcel? Don’t worry, we have a number of post-boxes at the NEC and collections are made daily. We can even weigh your package and supply the stamps if you need us to, just head to our Visitor and Business Centre. There’s also a post office located at Birmingham Airport, which can be accessed from the NEC on foot via the free air-rail link.

Have a safe trip |

Shuttle buses and taxis

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Our free shuttle buses run continuously around the NEC site and car parks during exhibitions, usually starting one hour before and finishing one hour after the exhibition. You’ll find operating times listed on all our bus stops. If you’d rather walk from the car park, simply follow our finger post signage.

If you’re looking for a black cab, you’ll find our trusted partners TOA Taxis outside the Piazza main entrance, Atrium 1 entrance and Atrium 3 entrance when shows are taking place at the NEC. To book simply call 0121 427 8888 or 0800 0142 729.

Answering the call |

Toilet facilities

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With as many as 100,000 people attending some events we’ve made sure there are ample toilet facilities around the whole NEC. Better still, we’ve introduced new digital technology that enables us to switch toilets between male and female usage at the touch of a button, allowing us to respond to the specific audience profile of an event. In other words, less queuing.

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In addition to our many disabled toilets, we also have Changing Places toilets available in the Hall 20 Atrium area and by Hall 2 in the Piazza area. These provide space for two carers and extra features including height-adjustable, adult-sized changing benches and a hoist system. For more details, please visit Changing Places.

Please note that we are currently undergoing a toilet refurb roll-out programme, so some of our facilities will be updated in due course as part of a long term project.

If you need any further assistance during your visit, please go to one of Visitor & Business Centres, who will be happy to help.

Bringing your little ones |

Baby change/feeding facilities and Parking

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Planning on bringing your little angels to the NEC? You’ll find a wide choice of baby changing facilities throughout the venue, many that include nappy machines, bottle warming machines and screened-off breast-feeding areas. To view our baby change and feeding leaflet, please visit the download section.

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Struggling to park in one space? – we don’t have any dedicated parent/child parking bays but we appreciate that you may need a bit of extra room to get your baby and pram/pushchair out of the car. So, please park over two spaces if you need that bit of extra wriggle room.

If you need any further assistance during your visit, please go to one of Visitor & Business Centres, who will be happy to help.

Connecting with audiences |

Free Wi-Fi

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Need to stay in touch with the office? Responsible for your business’ social media updates? Just can’t wait to post a selfie? No problem, all visitors to the NEC can connect to WiFi across the entire venue completely free of charge. If you’re unsure how to connect, or experience any difficulties, just head to our Visitor and Business Centres and we’ll get you surfing the web in no time.