Billing FAQs: Swisscom

Billing FAQs: Swisscom

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Billing FAQs: Swisscom

Swisscom billing for Netflix is currently available to eligible customers who sign up for a new Netflix account or rejoin through select set-top boxes or through the Swisscom website.

How can I pay for Netflix on my Swisscom bill?

To sign up for Swisscom billing with Netflix, you must sign up or rejoin through select Swisscom set-top boxes and select Swisscom as your method of payment, or select Netflix on the Swisscom website and follow the prompts
to sign up or rejoin. Billing eligibility is determined by Swisscom.

How do I check to see if I am billed on my Swisscom account?

To check if you are billed through Swisscom, visit the Membership and Billing section of your Netflix Account page. If you
are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

You can also check with Swisscom to see if Netflix is a part of your service package.

How do I change my method of payment?

If you no longer want to have Netflix charged to your Swisscom bill and wish to pay directly through Netflix, please visit Netflix.com/YourAccountPayment to switch to a new payment method. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

If you would like to make changes to how you pay your Swisscom bill, please contact Swisscom directly.

How do I change my Netflix plan?

To learn how to change your plan, visit How do I change my plan? If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

How do I cancel Netflix?

To learn how to cancel your Netflix account, visit How do I cancel Netflix? If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

I’m seeing a Netflix charge on my Swisscom bill that I did not authorize.

Netflix is unable to provide refunds to accounts billed by Swisscom. If you believe that you were charged in error, and you’ve confirmed that no one in your household created an account on your behalf, contact Swisscom
for support. If you’d like to cancel your Swisscom-billed account, visit How do I cancel Netflix?

If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.