Four codes that did not work.

Lilibeth

I made a purchase of four karma koin/coin cards and when I went to enter the first code, it did not work.

Second code, did not work.

Third code, did not work.

Fourth code, also did not work.

I have contacted "Live support" and still have not received a reply.

I'd like working codes or my money back.

Thank you.

Yin

said
almost 4 years ago

Hi Lilibeth,

As per our conversation in the emails, we have forwarded your request for a refund to the respective department. We will notify you once it has been done. Thank you for your patience.

Yin

said
almost 4 years ago

Dear Lilibeth,

Please be informed that the issue has since been rectified. Kindly redeem again using the same codes and let us know if you still having the same problem.

Thank you.

L

Lilibeth

said
almost 4 years ago

Hello,

Thank you so much for your assistance and for getting the matter solved rather quickly.

I'll be back in a few weeks for more purchases :)

Thanks again!

~Lilibeth

Yin

said
almost 4 years ago

You're welcome. That's what we're here for :)

Have a great day!

o

oskaringolfs

said
almost 4 years ago

Did her issue get solved in 6 hours???!?! While I have been waiting for 5 days for a solution.

Claressa Jayne

said
almost 4 years ago

Hi Oskaringolfs,

We apologize for the inconvenience caused. Our
team are still waiting for the respond from the publisher for the code
error issue. Different publisher will respond at different time rate on their faulty codes and we are sorry that your situation is much more unfortunate as it take longer time for us to receive replies from the publisher. We assure you that we have urge the publisher to get back to us as soon as possible regarding on your case.

As soon as we receive any updates we will let you know of
the progress.