Testimonials

We were using multiple sources to undertake our anti-money laundering due diligence and conflict checking, whilst we still need some of these sources, we have been able to greatly streamline this as SmartSearch has everything we need in a single platform.

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Bates Wells Braithwaite

We were using multiple sources to undertake our anti-money laundering due diligence and conflict checking, whilst we still need some of these sources, we have been able to greatly streamline this as SmartSearch has everything we need in a single platform.

The implementation was very smooth. SmartSearch is easily accessible and very user friendly, none of the users had any issues, mainly due to the training provided by your team being extremely comprehensive. As a super user all I need is the SSID number and I am able to view the reports and make the necessary decisions. The customer service is brilliant, if we do have any queries, the team is very knowledgeable and quick to respond.

We find the enhanced screening for sanctions and PEP’s really helpful and very in-depth, whilst it does take a little time to work through the level of detail we receive, it has all that we need to know to make an informed decision, when we get an alert we can prioritise the work based on the type of client, matter etc.

As we undertake international work, the SmartSearch international reports have really sped up the process and we are able to prioritise the level of service we require. The SmartSearch international reports are the most in-depth that we have seen, providing us with all of the information we need. This was a major contributor to why we chose SmartSearch.

Finally, we have seen that you not only listen to our feedback, you make the required changes we request quickly and professionally. We have benefited greatly from the number of enhancements you have made to the platform and these have enabled us to become more efficient and effective.

The SmartSearch system is far superior to the system we previously used (Lexis Nexis) and when deciding on which supplier to use, we could find no one else like you that provided the same amount and quality of service.

Bates Wells Braithwaite

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Like most mid-tier law firms, Thomson Snell & Passmore relied on driving licences and passports to fulfil their anti-money laundering policies. Fee earners asked potential clients for the information, which invariably turned up at some point but caused delays in the matter opening process, frustration for the fee earners and, more importantly, the clients. Processes that should have taken minutes, took days and sometimes weeks!

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Thomson Snell & Passmore

Like most mid-tier law firms, Thomson Snell & Passmore relied on driving licences and passports to fulfil their anti-money laundering policies. Fee earners asked potential clients for the information, which invariably turned up at some point but caused delays in the matter opening process, frustration for the fee earners and, more importantly, the clients. Processes that should have taken minutes, took days and sometimes weeks!

It was seen as nothing more than a compulsory chore but anti-money laundering has to be a living process; client's circumstances change and a busy practice has to manage its exposure to the risks that these changes can bring. It's impossible to manually check all your clients against all the registers that you should on a regular basis.

The introduction of SmartSearch has vastly improved the way that we work. It's simple to use and can prove the identity of an individual or a company in seconds. The reports it produces allow the firm to make informed decisions about potential clients and the on­ going sanction and document checking facilities provides the ability to manage risks.

As a company they are open and easy to work with; their implementations tend to be seamless and the team are always available to answer queries and questions- making the transition to the system very easy.

We have incorporated the SmartSearch solution into our Client Matter Process and rely on its warning mechanisms to alert us of any potential issue. We have also used the system to cleanse client lists when we undertook a merger - they corrected address information and identified deceased individuals - a reputation saver.

The feature that informs us that new documents have been posted at Companies House allows our lawyers to stay aware of company changes and to identify business opportunities.

As a solution, SmartSearch can save time, highlight areas of risk and keep the firm informed of potential changes. A very good product, produced by a company that truly understands anti-money laundering.

Thomson Snell & Passmore

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SmartSearch is a user-friendly system, well laid out and easy to use. The reports produced are concise and it is very clear if the report has passed, failed or requires a referral to the MLRO.

Harrison Clark Rickerbys

SmartSearch is a user-friendly system, well laid out and easy to use. The reports produced are concise and it is very clear if the report has passed, failed or requires a referral to the MLRO.

Training with Katie was a very valuable exercise. Being able to see the whole process 'live' on our computer screens (without leaving our desks) was extremely beneficial to us. The training included elements such as how to run reports, the requirements for individual and company searches and what to do when a report needs to be referred to our MLRO.

The customer service we have received from SmartSearch has been execellent with our queries and questions being comprehensively answered very quickly, if not immediately.

The monitoring email alerts from SmartSearch have provided us with ability to quickly pick up on and action the due diligence on those with worldwide sanctions and PEPs. The whole SmartSearch process has streamlined our AML process. The recent addition of the "notes" section is proving to be the most valuable as this enables us to record our own findings for that particular matter and why the potential PEP is not our client.

SmartSearch is now a valuable part of our AML procedures.

Harrison Clark Rickerbys

“

As a long standing firm of Solicitors we, like many others, were used to having to wait a day (sometimes longer!) for client documents to be validated and sent to us before starting proceedings. Although it wasn’t always the most efficient way, it was the way we had always verified clients. The thought of adopting a new, electronic, way of working was initially a daunting one for some of our Fee Earners.

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Boyes Sutton & Perry

As a long standing firm of Solicitors we, like many others, were used to having to wait a day (sometimes longer!) for client documents to be validated and sent to us before starting proceedings. Although it wasn’t always the most efficient way, it was the way we had always verified clients. The thought of adopting a new, electronic, way of working was initially a daunting one for some of our Fee Earners.

Having a dedicated Account Manager made the transition to the system seamless. Since then, we have found the system easy to navigate and having the ability to complete AML, PEP and Sanction checks at the click of a button has vastly improved the speed and efficiency of our client take on process.

I am very happy with the service we have received from SmartSearch, not only in relation to the product, but also the team. In the time we have been using the platform we have never had any problems but it’s good to know that any time we have queries there is always someone available to help us there and then.

Only recently, one of our users called SmartSearch enquired about International Individual checks and within moments I received an email from our Account Manager explaining how this service could be enabled - at no extra cost!

The quarterly account reviews mean we are always kept up to date with enhancements to the system, as well as being given regular opportunities to discuss the account and recent changes in legislation. Our Account Manager is not only knowledgeable about the product, but also how it falls in line with the 4th Money Laundering Directive.

Having spoken to other electronic verification providers prior to settling on SmartSearch, I can honestly say that this platform is the most innovative I have seen. I would not hesitate to recommend the platform, and the team behind it, over its competitors.

Boyes Sutton & Perry

“

Easy to use and to get hold of our manager when a problem arises

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UK Leading Solicitor

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I think it’s a brilliant product, very easy to use and also will be very easy to train to other members of staff

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UK Leading Solicitor

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Positive feedback from all trainees Many thanks - we look forward to using this new service

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UK Leading Solicitors

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As is the case with many solicitors, until recently we found ourselves spending a lot of time chasing our clients for documents such as passports, utility bills and driving licences for identity / AML purposes. Although we previously used an electronic provider. This did not offer us all that we needed. We signed up to SmartSearch due to its ‘all in one’ solution meaning that we do not have to subscribe to multiple platforms for different areas of our AML compliance.

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Seth & Lovis

As is the case with many solicitors, until recently we found ourselves spending a lot of time chasing our clients for documents such as passports, utility bills and driving licences for identity / AML purposes. Although we previously used an electronic provider. This did not offer us all that we needed. We signed up to SmartSearch due to its ‘all in one’ solution meaning that we do not have to subscribe to multiple platforms for different areas of our AML compliance.

We find SmartSearch to be a lot quicker and more efficient in terms of its functionality: ultimately saving our staff time and money performing these checks. Although there are no documents needed to perform domestic AML searches. They also offer document validation which is definitely advantageous for those individuals we are required to check who are residing overseas – which is becoming an increasingly large part of our business.

Validating and checking businesses on SmartSearch is particularly useful as this provides a whole wealth of information. From any relevant legal notices, to providing the all-important shareholding and beneficial ownership details. This again saves us time rather than having to research this information ourselves.

The on-going monitoring feature gives us peace of mind that every client we run through the system is being checked daily against PEP / Sanction lists. This means we do not have to periodically ‘re-run’ our clients through the system to get this up to date information. Again saving us time and ultimately money.

The latest system developments are outlined to us by our dedicated Account Manager who also keeps us up to date with our latest credit usage and undertakes the training sessions – a refreshing change from other similar companies where such support would not be available.

In conclusion, we are very happy that we made the transition to use SmartSearch, it is certainly much more fluid and user friendly than previous providers and we would not hesitate to recommend the platform.

Seth & Lovis

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We at Cooper Wilkinson Limited are delighted with the reliable and effective results produced by SmartSearch. We previously trailed several similar platforms, which proved less than half successful at location or identifying prospective clients in rural Fermanagh but the quality of service that SmartSearch provides is exactly what we have urgently needed all along.

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Cooper Wilkinson Limited

We at Cooper Wilkinson Limited are delighted with the reliable and effective results produced by SmartSearch. We previously trailed several similar platforms, which proved less than half successful at location or identifying prospective clients in rural Fermanagh but the quality of service that SmartSearch provides is exactly what we have urgently needed all along.

We have no hesitation in recommending SmartSearch for reliable and effective search results, first-rate training, notable time-saving and excellent record keeping which all ease the administrative burden of our AML checks. In our opinion, the platform does indeed “deliver an unrivalled experience…”

Cooper Wilkinson Limited

Accountancy Practices

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Smart Search has provided us with a quick, efficient and simple method of complying with our money laundering and due diligence responsibilities. It is easy, practical and only requires basic information to produce an instant result – saving valuable time and improving our client experience. Smart Search enables ID verification of individuals alongside the added benefit of PEP and Sanctions List checks, which also includes ongoing daily monitoring and alerts. With minimum effort, this process gives us peace of mind that we are continuing to comply with our KYC obligations. The platform is reliable and very simple to use, and retains a full activity record for our account since inception. It also allows documents to be easily be saved and exported to our own case management system which is a very useful tool when complying with compliance audits. Customer service at SmartSearch has been excellent, with a dedicated Account Manager who is always available and very helpful in answering questions and offering solutions to our needs. This includes regular reviews of our account, a written summary and discussion of other services that we may find useful. We have been extremely happy with the products and customer service provided by Smart Search, and am very happy to recommend your services to prospective clients.

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PM & M

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Before using SmartSearch our money laundering system was time consuming and could sometimes delay our client on-boarding process.

Therefore, having SmartSearch in place has made a huge difference to our efficiency and has streamlined our client on-boarding process. It is an easy to use tool and has reduced our administrative requirements when dealing with money laundering documents.

The platform is extremely easy to use and having regular contact from our Account Manager about updates and improvements really helps solidify the relationship and ensures we are using it to it's fullest potential.

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Plus Accounting

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The implementation of SmartSearch was a quick and seamless process from the point of signing up to having our account activated. The initial training was both very clear and useful meaning we could use the system straight away with no problems and little assistance needed. Since then, the follow up support has also been fantastic.

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Garbutt & Elliott

The implementation of SmartSearch was a quick and seamless process from the point of signing up to having our account activated. The initial training was both very clear and useful meaning we could use the system straight away with no problems and little assistance needed. Since then, the follow up support has also been fantastic.

The system itself is very intuitive and user friendly and has been well received by all our client managers as it has helped to save us time making our AML processes more streamlined. With previous suppliers we had been conscious of a disjointed process, having to use multiple service providers for our AML and enhanced due diligence requirements. We are extremely happy that we have now found a provider in SmartSearch that enables us to do everything that we need on one platform.

The enhanced due diligence information provided is very beneficial and we can now quickly and easily establish whether or not sanctions and PEP alerts relate to our client, or if they are false positive results. The MLRO monitoring alerts included in the service is also a great way of making us aware of changes in our client’s circumstances, and we can easily forward the relevant information on to the client managers if needed.

Another excellent benefit of SmartSearch is the ability to perform checks on international clients. This is an area of growth for us and the ability to not only run international corporate checks, but also to verify international documents, has made our life so much easier. As well as saving us a significant amount of time these services have also helped to make the whole take on board process much more convenient for our new clients.

Finally, the customer service and support has been really impressive throughout. If we ever need anything we have the confidence that we will get through to somebody straight away and there is never any waiting around for an answer. As such I wouldn’t hesitate to recommend SmartSearch.

Garbutt & Elliott

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Prior to joining SmartSearch last year, complying with AML legislation was a slow and laborious process, with having to request documentation from our clients. This took up both valuable time and money. Using electronic verification through SmartSearch is much more efficient, and particularly useful should we not physically meet the client.

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James Cowper

Prior to joining SmartSearch last year, complying with AML legislation was a slow and laborious process, with having to request documentation from our clients. This took up both valuable time and money. Using electronic verification through SmartSearch is much more efficient, and particularly useful should we not physically meet the client.

The main benefit of using SmartSearch is the time saving aspect; running an AML check on a client only takes a couple of minutes, rather than waiting hours, sometimes days for clients to provide us with their documents. This time saved allows us to concentrate on more practical business matters, as well as saving us money in terms of labour cost.

One aspect of SmartSearch we particularly find useful is the Enhanced Due Diligence for PEP and Sanction lists. Before SmartSearch, we did not have a formal process in place to perform these checks and more importantly monitor our clients on an on-going basis. The fact that the system does monitor these individuals and entities gives us the peace of mind that we are doing as much as we can in regards to this.

We find the customer service we receive at SmartSearch very impressive; the phones are always answered very quickly, and there is always someone available to speak to that can help with a query, even if our designated Account Manager is unavailable. This makes a refreshing change from a lot of companies where you may be waiting days for somebody just to get back to you .

Overall SmartSearch makes it as easy and time efficient as possible to comply with current AML legislation and subsequently allows us to concentrate on more relevant business matters. We would not hesitate to recommend SmartSearch to anybody wanting to enhance their AML procedures.

James Cowper

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We have been using SmartSearch for almost a year and it has proved to be an extremely beneficial part of our Customer Due Diligence and Enhanced Due Diligence procedures, so we are pleased to provide you with a testimonial.

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Anderson Anderson & Brown

We have been using SmartSearch for almost a year and it has proved to be an extremely beneficial part of our Customer Due Diligence and Enhanced Due Diligence procedures, so we are pleased to provide you with a testimonial.

From the start we have found the platform to be very accessible and user friendly, meaning none of our users had concerns when it came to using SmartSearch. They are able to log in and complete their searches with ease, saving a significant amount of time .

Our compliance department especially benefits from the wide range of information SmartSearch incorporate into their platform, giving us a clear result once the check is complete. We particularly like the Enhanced Service which not only gives us an indication that there has been a "hit", but also provides us with in-depth additional information. We can then use this within the system to conduct our Enhanced Due Diligence to determine whether or not the person on the list is in fact our client.

The customer service team at SmartSearch are always on hand to answer any queries and the high quality of service continues throughout the business relationship. They always listen to feedback and are continually enhancing the system allowing us to continue to be compliant in an efficient way.

Anderson Anderson & Brown

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Prior to SmartSearch we were continuously chasing individuals for missing documents and spending a lot of time cross referencing various sources of information to verify our business clients. Although we always found the information we needed in the end, the system was cumbersome and, in many cases, delayed our client take on process.

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Frost Wiltshire

Prior to SmartSearch we were continuously chasing individuals for missing documents and spending a lot of time cross referencing various sources of information to verify our business clients. Although we always found the information we needed in the end, the system was cumbersome and, in many cases, delayed our client take on process.

Coming across SmartSearch has really improved the way we work. Within just a few months, the SmartSearch platform proved itself to be an extremely beneficial and integral part of our daily processes, saving us both time and money. Having individual and business searches available at the click of a button, on one, easy to use platform has increased our efficiency beyond belief.

The added bonus for us is the ongoing monitoring for PEP, Sanctions and Companies House filings. This feature enables us to dedicate our time and full attention to our clients, whilst knowing our searches are being continually monitored behind the scenes. The alert emails come through straight away and the process of retrieving the searches is very user friendly and the Enhanced Due Diligence takes just a few moments to review.

Our dedicated Account Manager’s knowledge of current legislation and interest in our company reassures us that we are a valued individual client, not just one in a long list. The regular catch up calls mean we are able to provide feedback on our use of the system and our Account Manager has been able to respond to this and take it into account when producing a product package to suit our needs.

We are extremely happy with SmartSearch and believe that the combination of an innovative, user friendly platform and the customer service we receive from the team has greatly contributed to our strong and continued business relationship.

Frost Wiltshire

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We originally signed up with SmartSearch due to its "all in one" solution. Rather than using multiple platforms for AML, PEP and Sanctions, and Business checks, SmartSearch offered a solution where all these requirements were available in one place. This made our AML processes more streamlined which has saved time and money.

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McBrides Accountants LLP

We originally signed up with SmartSearch due to its "all in one" solution. Rather than using multiple platforms for AML, PEP and Sanctions, and Business checks, SmartSearch offered a solution where all these requirements were available in one place. This made our AML processes more streamlined which has saved time and money.

After coming on board, we found the implementation of SmartSearch easy and straightforward. Tom, who oversaw the initial implementation, provided demonstrations for me and other partners. We also received specific training for all relevant users before deciding to adopt the software and this helped us gain a well-rounded overview of what the system could offer.

The system itself is very easy to use, with minimal input needed from our side. In addition, the system is updated periodically following client feedback and as a result, there is a sense that SmartSearch are responding to their users' needs.

The Enhanced Due Dilligence is perhaps one of the key features that stands out most from the platform. The fact that every client that we put through the system is monitored on an ongoing basis for PEP and Santions means more time is saved by out staff.

The service we received from SmartSearch is excellent and whenever we need help or support, the dedicated Account Management team are always on hand to provide assistance.

In conclusion, we are very happy that we chose SmartSearch to support us with our AML compliance obligations and would readily recommend SmartSearch to others.

McBrides Accountants LLP

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Excellent easy to use service with exceptional support provided

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UK Leading Accountant

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Excellent Service, I was surprised how quickly my problem was resolved

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UK Leading Accountant

Property & Estate Agents

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We have found SmartSearch very user friendly and offers and easy solutions for all our company’s needs. The training at the outset was very easy to understand with an online training session and phone call.

Adriana keeps in regular contact ensuring that we are kept informed of any updates and is always easily contactable if I need any help.

I would highly recommend SmartSearch to any company.

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Vivien Horder

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As estate agents are now considered by HMRC to be in the ‘front line’ when it comes to Money Laundering checks, we take this responsibility seriously and have been using SmartSearch for the past 12 months for AML verification/PEP checks. The ongoing monitoring of such checks is also considered by us to be important.

The level of service we receive from Bethan and her colleagues is excellent – from the initial training through to ongoing support – a far better systems, level of service, and support than our previous supplier of electronic AML checking.

I have no hesitation in recommending SmartSearch for AML/PEP checking.

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Wilkinson Grant Property & Acquisition Agents

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We are most impressed with the service provided by Smartsearch. The system itself was implemented amongst our offices with great ease, the training was both comprehensive and easy to understand.

Jones Lang LaSalle

We are most impressed with the service provided by Smartsearch. The system itself was implemented amongst our offices with great ease, the training was both comprehensive and easy to understand.

As a global business we place high importance on our ability to identify all our clients. The MLRO monitoring service provides piece of mind that we are fully compliant with our legal obligations and the enhanced screening for Sanctions and PEP’s provides added screening throughout the client journey.

This is an excellent service and we are only too happy to recommend.

Jones Lang LaSalle

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We have been pleased with the service that we have received from SmartSearch. The system was easy to implement and the training provides was very comprehensive which meant that our administrators found the system extremely user friend from the start.

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Miles & Barr

We have been pleased with the service that we have received from SmartSearch. The system was easy to implement and the training provides was very comprehensive which meant that our administrators found the system extremely user friend from the start.

In the past trying to obtain document from clients in order to satisfy AML verification checks was for us a very time consuming process, but now using SmartSearch we receive a result in a matter of seconds and the subsequent report provided is easy to understand.

We have also been impressed with the level of customer service that we have received; Joe, our customer support advisor, is always on hand to offer advice and assistance when required.

Overall we now have more confidence in our AML procedures and would certainly recommend SmartSearch to others.

Miles & Barr

“

We have started using your services at a new site, we needed support and guidance, Keeley Ormston offered excellent customer service, knowledge and professional support, consistently

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UK Leading Property Expert

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We were using another electronic data provider and through a recommendation we were introduced to Smart Search.

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Winkworth

We were using another electronic data provider and through a recommendation we were introduced to Smart Search.

From the moment that I spoke with a representative I felt that this company would be able to provide me with the type of service that I had been looking for to satisfy the requirements of Client Due Diligence in my industry.

I was put in the capable hands of Rav who helped guide me through what services they could offer me. I explained what it was that I needed and she tailored a package that would best suit my business.

The set up was very straightforward and I was given a comprehensive introduction to the system and the demonstration given by Rav took no more than 45 mins and in that time I felt familiar with the system that I would be using.

Of all the companies we have looked at, SmartSearch suited us best not only because of the user friendly interface but the support and back up you get is first class.

Winkworth

Banking & Financial

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My Account Manager at Smartsearch, Katie Brooksbank, is extremely efficient and helpful. I can always count on her to help me with any queries I might have. She always replies instantly with useful information/advice

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UK Leading Investment Management

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SmartSearch provided a platform-integrated solution to our identity verification process when Seedrs was at its very early stages. As Seedrs has grown and on-boarded an increasing number of clients, SmartSearch has continued to provide a great service. Not only that, but they have sought new and innovative solutions to their product as our requirements have developed, such as catering for international clients and ongoing monitoring.

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Seedrs

SmartSearch provided a platform-integrated solution to our identity verification process when Seedrs was at its very early stages. As Seedrs has grown and on-boarded an increasing number of clients, SmartSearch has continued to provide a great service. Not only that, but they have sought new and innovative solutions to their product as our requirements have developed, such as catering for international clients and ongoing monitoring.

Our Relationship Manager, Collette, is fantastic. She is highly efficient and always on hand to answer any queries we may have. Collette has gone out of her way to help us out on more than one occasion. Their Technical Director, Fraser Mitchel, is also quick to response to any technical queries from our Development Team.

We have been a very happy customer of SmartSearch for 4 years now and compared to how we used to do AML checks this is so much more efficient! No more requesting documents from advisors or clients, instead we just log on, input a few fields and the AML check is complete with an easy to store PDF document. There’s also a handy search functionality should you want to view a AML check that has already been carried out.

Once you are logged in, SmartSearch’s dashboard has everything you need without having to navigate around different parts of the website. It’s all there, in one place, making its usability very easy indeed.

On the Due Diligence Dashboard it’s clear to see any outstanding alerts that require attention and any high risk clients you may have. With their ongoing monitoring, you are advised daily of any PEP/Sanction alerts which are easy to update as a false positive.

We took advantage of SmartSearch’s AML retro upload not long after we joined which allowed us to upload all our legacy clients so that our entire client list is now being monitored for PEP/Sanction alerts.

We have regular catch ups with Lyndsey our Account Manager who reviews our usage to ensure we’re not paying for credit we don’t need. Lyndsey is keen to hear feedback from our users which is always positive. During our catch ups we also discuss upcoming developments and we’re particularly excited out the new mobile phone app. Lyndsey is very friendly, professional, helpful and very responsive to any questions I have.

I would have no hesitation in recommending SmartSearch.

”

ATSIPP

“

We had been using a competitor’s AML service that was considerably more expensive and less detailed. Having viewed SmartSearch’s website, we enquired on the service and was provided with a very helpful, informative and effective service that was suitable for our developing business. At Church House, we are continually looking to improve operations processes and systems to help move towards a more flexible client take-on-process.

SmartSearch provided a solution that took away the administrative and timely burden of requiring potential clients to provide documentary evidence. Not only did it provide easy identity verification for individuals, but also through breakdown of all the necessary evidence for identifying companies such as annual reports, certificate of incorporation and the AML of all influential stakeholders and directors. This far outshone the level of service we had previously received from the competitor.

Tom Batterham, our Relationship Manager, was very helpful with the set-up and implementation of the system, and has been available throughout the year for any assistance. The service has been excellent, easy-to-use and very effective. And PEPs are clearly identified and managed and we have the comfort of knowing that the sanctions list is continually updated via a number of sources to give us the satisfaction that our AML obligations are being met.

The fact is that this level of service comes at a fraction of the cost we had spend on more clunky and less effective systems provided by competitor was a refreshing change, especially with the included customer service that SmartSearch provides.

SmartSearch has significantly improved our client screening and reduced our money laundering risk and we wholly recommend them to any business who needs to address their anti-money laundering process.

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Church House Investment Management

“

I have used a number of systems in the past and have found SmartSearch to be one of the more user friendly. The training provided was concise and to the point but fully covered the information required to obtain searches quickly and easily.

The SmartSearch team are very friendly and check regularly to ensure that there are no problems being encountered. They are also available whenever needed and can usually solve any queries in a prompt and efficient manner.

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Accendo Wealth Management

“

We engaged with SmartSearch UK due to the additional functionality it offered over other competitors in the market, and I have not been disappointed.

I had two priorities, one was the ease of use and the other was the daily re-checking of databases such as the HMT Sanctions listing. Both of these have easily been met.

The other key advantage for me is the email notification of potential matched to PEPs & sanction listings and the new dashboard facility, both of which help me demonstrate our compliance to AML regulations.

The other recent additions to the system, such as the use of Experian & Equifax, and the user interface have only helped improve the service.

The regular reviews with SmartSearch UK and having a dedicated Account Executive is the icing on the cake.

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SPF Private Clients

“

Here at Kubera Wealth, we have been delighted with SmartSearch, which is both user friendly and a very reliable service which, enables us to ensure we have followed all of the industry requirements around identifying and verifying our Clients sufficiently.

The enhancements made to the platform recently, have improved our rating of the service provided with the ongoing monitoring providing extra peace of mind. The reliability of the service is enhanced by our Account Executive, Lyndsey Beauchamp, who is in regular contact and keeps us abreast of all the developments, and advises us how we could make more use of our membership, including updates on usage levels.

As mentioned before, thank you, for the service provided and the peace of mind this service gives us. I have, and will continue to recommend Smartsearch against any other providers in the market.

”

Kubera Wealth

“

Before SmartSearch we had various different suppliers for Sanction checks, Business checks and Individual checks, so having one port of call that we can rely on has been extremely beneficial for administration staff and our compliance processes. A high level of service has also been consistently delivered throughout the process, from Sales to Account Management.

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Greystone Finacial Services

Before SmartSearch we had various different suppliers for Sanction checks, Business checks and Individual checks, so having one port of call that we can rely on has been extremely beneficial for administration staff and our compliance processes. A high level of service has also been consistently delivered throughout the process, from Sales to Account Management.

One of the aspects that attracted us most to SmartSearch was the Enhanced PEP and Sanction Screening Service. Previously we had to manually download our database on a monthly basis for screening against the HMT file. Now with SmartSearch all of our searches are monitored daily for both PEP and Sanction matches and we have the reassurance that we will be notified of any changing or new records, reducing the need to manually upload a file.

The implementation of SmartSearch went smoothly and training for the users was to a good standard. Since then we have found the platform to be user friendly and could count on one hand the number of times we have needed to call with any queries. Additionally we have an Account Manager that we can refer to when assistance is required, and any problems are quickly resolved.

SmartSearch has proved to be a comprehensive tool which has eliminated the need to have multiple suppliers, hence saving us time and making the process more cost effective and streamlined.

Greystone Finacial Services

“

As a system, SmartSearch is extremely user-friendly - running a test is quick to learn and easy to use, and the report that are produced are clear and concise. The training that was given when we initially adopted the system was of a high standard, and allowed us to quickly understand the benefits of using electronic verification.

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Roundhouse Financial Services

As a system, SmartSearch is extremely user-friendly - running a test is quick to learn and easy to use, and the report that are produced are clear and concise. The training that was given when we initially adopted the system was of a high standard, and allowed us to quickly understand the benefits of using electronic verification.

Have used the system for a number of years now, we have a greatly appreciated the help that SmartSearch have provided in adopting the reports into our own internal processes. Queries that have occasionally risen are always answered quickly and informatively by Lyndsey and the team.

One of the biggest advantages of the system is its ongoing monitoring of the worldwide PEP and Sanctions lists. Potential red flags are now picked up on an ongoing basis. The importance in having confidence in such a system cannot be overstated – and we now have full confidence in ours.

We have originally ‘shopped around’ the various electronic verification provided, and think that SmartSearch are one of the leaders in the field, and would not hesitate to recommend them to anyone currently reconsidering their AML processes.

Roundhouse Financial Services

“

Since we originally contacted SmartSearch regarding their AML platform, they have been nothing but informative and helpful; from our initial enquiry and organising a useful trial period on the system, right up to the current on-going support from our dedicated Account Manager. The level of service has been well above what we have experienced previously.

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Rathbones

Since we originally contacted SmartSearch regarding their AML platform, they have been nothing but informative and helpful; from our initial enquiry and organising a useful trial period on the system, right up to the current on-going support from our dedicated Account Manager. The level of service has been well above what we have experienced previously.

We find the fact that the system is an 'all in one' solution means that we do not have to subscribe to multiple platforms making our own internal processes and procedures a lot more streamlined; ultimately saving us time and money.

We had a large number of 'retrospective' clients that we needed to check as quickly and efficiently as possible; SmarSearch agreed to upload these so that we could check them against relevant PEP / Sanction lists, as well as running a full AML check - the fact we could send this over in spreadsheet format meant there was a minimal input from our end, again saving us a lot of time and effort.

Having seen and experienced the benefits of SmartSearch, we would not hesitate to recommend SmartSearch to anybody who is wanting to enhance and improve their AML compliance procedures.

Rathbones

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Before SmartSearch we had no effective PEP and Sanction checks in place. Our previous provider just listed “fails” and then we had to manually find out the information by relying google searches. As the firms MLRO, I was not confident at all in this approach. I am 100% more confident in SmartSearch, not only because it provides additional information on any “fails” (such as DOB, residency, images etc) but also because the email alerts I receive every time we have a “hit” help me with my MLRO duties and enable me to ensure that the correct due diligence is taking place. In addition, this provides a visible audit trail to evidence we have fulfilled our AML requirements.

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Helm Godfrey

Before SmartSearch we had no effective PEP and Sanction checks in place. Our previous provider just listed “fails” and then we had to manually find out the information by relying google searches. As the firms MLRO, I was not confident at all in this approach. I am 100% more confident in SmartSearch, not only because it provides additional information on any “fails” (such as DOB, residency, images etc) but also because the email alerts I receive every time we have a “hit” help me with my MLRO duties and enable me to ensure that the correct due diligence is taking place. In addition, this provides a visible audit trail to evidence we have fulfilled our AML requirements.

For our corporate clients the system is much easier to use than downloading multiple Companies House documents, as SmartSearch provide all the relevant corporate data needed for AML purposes within a single search. This is much more convenient for both the users and myself, as the simple format ensures we can easily view key information such as directors and beneficial owners. The regular updates also inform me if a company has entered administration, or of there is a change of directorship which again is great feature and enables me to manage risk and keep control of compliance matters.

Not only is SmartSearch a fantastic system, the continued support we have received from the team has been excellent throughout. From the comprehensive training sessions, to the follow up calls we receive, I have no complaints whatsoever. I have every confidence in my Account Manager Katie, but just as importantly the quality of her service, and knowledge she has, also gives users confidence in SmartSearch. My colleagues have frequently mentioned how helpful she has been and she is always on hand to answer any queries that arise. The assistance we have received has been invaluable and as such, I wouldn’t hesitate to recommend SmartSearch.

Helm Godfrey

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Just an excellent process from initial contact, explanation to on boarding and answering queries. For a new, small, customer, we felt as well treated as a larger, economically more significant, customer would. Jon, our first contact point is a star!

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UK Leading Registrar

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Keeley Ormston has been extremely helpful. Our queries have been answered almost immediately. We feel that we have somebody who genuinely acts as an account manager. (Many companies say they offer this service but the reality is very different). System is easy to use

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UK Leading Investment Management

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Maitland Institutional Services Limited implemented SmartSearch in Q4 2015. Since the change, throughout the whole process we have received guidance from our Account Manager Lyndsey Beauchamp who has been undeniably supportive.

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Maitland Institutional Services

Maitland Institutional Services Limited implemented SmartSearch in Q4 2015. Since the change, throughout the whole process we have received guidance from our Account Manager Lyndsey Beauchamp who has been undeniably supportive.

The initial training received was extremely informative and due to the system being incredibly user friendly this enabled employees to use it immediately, however any questions are promptly answered by Lyndsey who is always contactable via email or telephone.

When employees in other jurisdictions were subsequently required to use SmartSearch the skills were easily transferrable.

There are many different functions SmartSearch provide from individual checks to company checks all including different levels of verification therefore depending on what is required so you can tailor each search.

Once the search has been completed there is ongoing monitoring which is enormously useful as an email is received in the occurrence of a change within the report that you can then retrieve in the system.

We have relied on SmartSearch a lot more than anticipated and as a result of this SmartSearch have been happy to amend our original contract to accommodate this with no issues.

The assistance we have received from our Account Manager has been invaluable and the system itself ensures the user can complete checks with a high level of confidence, I would recommend SmartSearch without hesitation.

Maitland Institutional Services

Stockbroker & MSB

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We find SmartSearch to be an innovative platform which makes conducting AML checks a smooth process from start to finish, increasing efficiency. The platform is simple to use, and it is clear SmartSearch was created to satisfy all the requirements in the marketplace , and does so efficiently.

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RVB Currency

We find SmartSearch to be an innovative platform which makes conducting AML checks a smooth process from start to finish, increasing efficiency. The platform is simple to use, and it is clear SmartSearch was created to satisfy all the requirements in the marketplace , and does so efficiently.

SmartSearch is the most complete system I have witnessed so far, from Individual checks and Business checks to live and ongoing notifications. It has saved us both time and money having a single portal that covers all of the different aspects of AML that we face. The platform provides one single PDF report per client that is downloadable and retrievable. This is beneficial both financially and ethically as we can operate on a paperless basis.

The Enhanced Due Diligence is a highly efficient way to record PEP and Sanction screening, and the On-going Monitoring service is a big asset which helps us to comply with the AML regulations. Identifying and marking 'false positives' is a quick and easy process, again saving us valuable time in our due diligence process. Having daily updates which highlight the PEP/Sanction alerts is of great benefit.

The cheery and friendly Account Management team is always available and contactable by both telephone and e-mail to answer any questions or queries we may have, giving us the reassurance that we are a valued client.

I wouldn't hesitate to recommend SmartSearch above all competitors due to its complete solution in relation to AML checks & the continuation reporting it offers.

RVB Currency

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Before Searchsearch we were using an online verification system for individuals, but had to manually conduct corporate checks. This was very time consuming and we needed to use multiple sources to collect the information we required. With SmartSearch we can quickly identify the company, directors, beneficial owners and get all of the background information we need in a matter of minutes. We are then able to conduct identity checks on firm's directors at the same time.

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Killik & Co

Before Searchsearch we were using an online verification system for individuals, but had to manually conduct corporate checks. This was very time consuming and we needed to use multiple sources to collect the information we required. With SmartSearch we can quickly identify the company, directors, beneficial owners and get all of the background information we need in a matter of minutes. We are then able to conduct identity checks on firm's directors at the same time.

As a company, we benefit from the wide range of information sources that SmartSearch uses, which all link into one place and this produces a much clearer result. The information is clearly set out when there is a PEP or Sanctions match, meaning you can easily investigate and identify whether or not the person on the list is your client. This is a real advantage for us, as we were manually conducting our PEP and Sanctions due diligence prior to SmartSearch. We now get more information on the alert and the process is much quicker.

The implementation of the SmartSearch system was quick and seamless. It is a very good platform which is easy to use. The staff that had training on the system advised that it was really helpful and enabled them to use the service to its full potential. However as the platform is so user friendly, it is easy to pick up even without the training

The Smartsearch customer service is a real plus point. We have always had a quick response to our queries, and where further investigation is needed, they keep us informed of how long the process will take. They listen to feedback and then subsequently enhance the platform.

All in all SmartSearch is a great complete AML solution. The support and contact are second to none. They remain interested in you as a customer and this is reflected by the quality service you receive long into the business relationship.