Customer Testimonials

/

“You want to talk about service, like real quality and hardworking service, it’s at Shogun. I just moved to Richmond and wanted to get a water distillation system installed in my home, and the water distillation system company would sell residential equipment but not install it. Ridge came out and looked at what I wanted to have installed and provided me with a reasonable quote. He took it upon himself to contact the manufacturer and ask questions so that he could install it properly AND he went even above and beyond that. We needed to have a part specially made – he designed it and worked with the shop to have this part made. The words I’d use to describe the owner, Ridge, are — smart, proactive problem solver and honest. I will always recommend these guys!”

Neva M.

via Yelp

“Shogun Services are simply the best. We are relatively new to the area and were looking for a HVAC service company, we couldn’t be happier that we found Shogun. Ridge has been our technician for almost three years now and is always on time, super knowledgeable, and most important, honest. Great work at a fair price. If you are looking for a quality HVAC company look no further. You will not be disappointed.”

Larry Way

via Facebook

“Our furnace quit working during a week when the temperatures were below freezing. I was referred to Shogun Services by a co worker and was not disappointed. The owner arrived shortly after my call. The issue was diagnosed quickly and although the replacement motor was not available for several days, the company stayed in touch and made several calls to confirm that the part was still under warranty. They are responsive, professional and reasonable. I will recommend this company to others and use them again.”

Anne Eggleton

via Google

“My heat pump wasn’t working and they came out and got it running. Highly recommended!”

Richmonder

via Angie's List

“Professional, considerate, competent, and reasonably priced. What more could you want? I highly recommend.”

Donna Tietjen

via Google

“Ridge and Shogun Services are the best. Same Day Service. He’s very quick to answer when i call. He will answer any/all questions you have concerning your Home systems and is extremely knowledgeable. I will definitely be signing up for his Premium Home Services plan next year once my current plan expires. Thanks Ridge for all you do. fyi: Ridge came out after hours on one of the coldest/snowy days of the year when my Hot Water heater which also heats my home went out. Another Plumber had previously came out and didn’t know what to do or how to fix. He quickly diagnosed the issue and went down under the deck and unfroze my condensation pipe so my Water Heater would work again. He really goes above and beyond for his customers.”

Kevin Teachey

via Facebook

“I called on a Thursday afternoon and Ridge was here Friday morning (early, might I add). Prompt service! Very detail oriented and conscious! Wore covers on his shoes any time he came in the house. Highly recommend using Shogun Services!”

Kayla Nye

via Google

“Ridge takes care of my home and rental property. He is knowledgeable, professional and responsive. I give him an excellent rating due to these qualities and the fact that he is respectful, courteous affordable.”

Jack Porray

via Facebook

“Shogun Services was polite and responded immediately when called on late Sunday afternoon. Ridge explained the possible cause and solutions with us. Arrived promptly to appointment. Was honest with assessment and repaired. Prices were great as well. Will definitely use them again! GREAT local company!”

Delbert Garrett, Jr.

via Google

“I have a hot water heater that heats the house as well as the water to the faucets. I had to replace the heater and re-pipe the intake and exhaust. Very extensive work. Shogun Services did such a great job assisting me that the county inspector commented that the repair work was a very good job! Also, made sure that everything was up to “latest” code. Thanks again.”