Description

This series of 3 micro courses (all built in Articulate Rise 360) focuses on communication and effective listening in the workplace; however, the skills learned here will help you become a better listener in all areas of your life. This course will teach you the difference between hearing and listening, as well as explain common listening barriers. It shows the importance of hearing, understanding, remembering, interpreting, evaluating, and responding.

Learning Objectives

Upon completion of this series, you will be able to:

Understand the differences between hearing and listening

Understand and apply the HURIER listening skills model

Identify typical listening barriers

Apply several different methods for overcoming barriers to effective listening