I actually have the same problem, at the moment about 75% of my gift box is glitched.
Although I can still click them and that way I can see the item, pretty annoying clicking everything to find 1 item though.

Unfortunately, gifts are not refundable nor could be replaced or exchanged. If it was an item that was purchased with AP and the item has some issues, that would be a different case, but in order to proof that you would have to submit evidence of transaction and purchase history. I have like 3 empty lines in my giftbox for items...if you can't use them just ignore them unless you use magic to remove the line . you may try send a ticket, it doesn't hurt trying...but be advised of what I have said above.

Unfortunately, gifts are not refundable nor could be replaced or exchanged. If it was an item that was purchased with AP and the item has some issues, that would be a different case, but in order to proof that you would have to submit evidence of transaction and purchase history. I have like 3 empty lines in my giftbox for items...if you can't use them just ignore them unless you magic to remove the line . you may try send a ticket, it doesn't hurt trying...but be advised of what I have said above.

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that package is too old anyways its 1 day weapons and recently i actually got one oppened instead of empty line lol i use those lines to remember on which page what eq is would be could if I could purchache that package for like 10 ap and make lines in my inventory to sort out equipment.

Unfortunately, gifts are not refundable nor could be replaced or exchanged. If it was an item that was purchased with AP and the item has some issues, that would be a different case, but in order to proof that you would have to submit evidence of transaction and purchase history. I have like 3 empty lines in my giftbox for items...if you can't use them just ignore them unless you use magic to remove the line . you may try send a ticket, it doesn't hurt trying...but be advised of what I have said above.

Actually they did for me I was supposed to get a free DE-GL and I was sent a DE-50. They replaced it