Intercom

…differentiate their wares, customer communications platform Intercom is out today with a bot — named Operator — which it says is the first one to care “what an end user’s experience is like.” For its 17,000 or so client companies, Intercom provides a dashboard that receives live chat messages…

…advertising campaign on the Terminus ABM platform. Intercom launches business messenger The customer platform says it’s the first business messenger with an open platform designed to optimize workflows for marketing, sales and support teams. Intercom customers will now have access to a library of…

…they bury your support team with questions (an indicator that they may be unqualified)? You might want to stop the campaign. Combine your Zendesk, Intercom or Salesforce data with Facebook Ads and Google AdWords to find out. Segment Sources for Facebook Ads and Google Adwords has been in beta with…

…recap of what happened in marketing technology, as reported on MarTech Today, Marketing Land and other places across the web. From MarTech Today: Intercom releases what could be the first civilized bot Aug 9, 2017 by Barry Levine The customer communications platform says its new Operator bot breaks…

…three times the chat engagement and 109 percent more time spent on page. Other companies are also introducing AI to their chatbots. This week, Intercom launched Answer Bot, a chatbot that uses machine learning to help businesses automatically answer customers’ most frequently asked questions. With…

Google believes it has found a winning formula in its smartphone war with Apple and in its smart home war with Amazon. That formula, repeated like a mantra October 4 at the company’s “Made by Google” event in San Francisco, is “hardware, software and AI.” Eight new or updated devices were…

…basic interactive flow, while the agency provides the content and administration. Converse.ai For: Facebook Messenger, Twitter, SMS, Slack, Intercom, Layer, and Smooch Converse also offers a graphical user interface with no coding required, and a free level. The company says it differs by offering…