RepublicMobile APP Frequently Asked Questions

This is an app that allows you to view your account information, conduct personal and third
party transactions, make payments and more, from multiple devices.

Who can use the RepublicMobile App?

Any customer registered for RepublicOnline (Personal) can use the
RepublicMobile App. Simply download the app from either the Google Play Store, App
Store or Blackberry App World, depending on the device you are using, enter the requested
details and you’re on your way!

How can I apply for RepublicOnline

Simply visit republicbanksr.com, click the 'Online Banking' button and sign up for RepublicOnline
or click here. Once successfully registered, you
can download the RepublicMobile App from the Google Play Store, App Store or
Blackberry App World and begin the activation process.

What would I need to access the RepublicMobile App?

To access the RepublicMobile App, you will need a RepublicOnline User ID,
smartphone or tablet with an internet connection.

On what device(s) can the RepublicMobile App be used?

Any Android phone with an operating system (OS) version of 4.0 and up

Any Android tablet with an OS version of 3.0 and up

Any iOS device with an OS version of 6.0 and up (iPhone and iPad)

Any Blackberry phone with an OS version of 10.1 and up

Is there a way to preview the RepublicMobile App before
downloading it?

After locating the RepublicMobile App in the Google Play Store, App Store or
Blackberry App World, you can review some of the features and benefits before downloading
the RepublicMobile App to your device. Also, interactive demos are available on republicbanksr.com for additional
information.

Is there a cost to download the app?

There is no cost for downloading the app.

Is there a cost to use this service?

This service is free of charge. However, as part of the activation process, an SMS Code will
be sent to the mobile number registered on RepublicOnline as a text message, which
will incur the regular SMS message fee charged by your service provider. Carrier fees are
also applicable if you access the service using a data plan from your mobile service
provider.

Once I've downloaded the RepublicMobile App, how can I activate
it?

Open the app, select your language preference, then click the 'I Accept' button
after reading the Terms and Conditions

Click the “New User” link and enter your RepublicOnline user ID

Enter your Republic ID-Secure card values in the grid box. An SMS Code will be
generated and sent to your registered mobile number, i.e. the mobile number
registered on your RepublicOnline Profile

Set your MPIN (Mobile Personal Identification Number). Please memorise this MPIN
as this will be required for all future logins

Your activation is now complete and you can login to the RepublicMobile
App.

If I haven’t received the SMS Code during the activation process, what
can I do?

The SMS Code should be delivered to the registered mobile number on RepublicOnline.
If you have not received the SMS Code within 15 minutes, please repeat the activation
process. If you still haven’t received the SMS Code after repeating the activation process,
please contact our Call Centre at 471-555 or email us at internetbanking@republicbanksr.com.

Why am I not getting the SMS Code?

This can happen for many different reasons:

If you changed your registered mobile number since signing up for RepublicOnline.
Please, ensure that your registered mobile number on RepublicOnline is
up-to-date.

If you have not subscribed for SMS alerts on RepublicOnline. For ease
of reference, view the demo on registering for alert subscriptions here.

If you don't have enough credit on your mobile account. While the RepublicMobile
App is a free service offered by Republic Bank Limited, there is a text message
charge payable to your mobile service provider for messages that are sent and
received. This charge is approximately SUR$0.55 + Vat per text message for both
Telecom providers.

What transactions can I do using the RepublicMobile
App?

With the RepublicMobile App, you can conduct:

Transfers between personal accounts

Transfers to third party accounts

Payments to personal Credit Cards

Payments to third party Credit Cards

Transfers to other local bank accounts

International wire transfers

Bill Payments (only to payees registered via RepublicOnline)

If I transfer funds, pay bills and credit cards using
the RepublicMobile App; would I be charged for these transactions?

Transfers from a Savings/Chequing account to pay bills or credit card accounts, will not
incur any charges.

Transfers from a credit card account to a Savings/Chequing account account will be viewed as a cash advance and will in turn, be charged the respective cash
advance fee. .

Would I still have instant access to funds when transfers are done using
the RepublicMobile App?

Yes. You would have instant access to funds when transfers are done using the RepublicMobile
App.

Are there any limits to the number and value of transactions conducted
using the RepublicMobile App?

You may make cumulative account transfers of up to SUR$90,000 per day and bill payments of up
to SUR$90,000 per day. Payments or transfers to third party accounts are limited to
SUR$85,000.

Would all new third party accounts/cards need to be registered on
RepublicOnline to access them as payees on the RepublicMobile App?

Yes. All new third party accounts/cards must be registered on RepublicOnline in
order to access them as payees on the RepublicMobile App.

What bills can I pay using the RepublicMobile App?

Only bills that have been registered using RepublicOnline can be paid via the
RepublicMobile App. These include:

Telesur USD

Telesur SRD

Surinaamsche Waterleiding MIJ N.V.

Energie

Digicel

When I review my transaction history, I notice that some transactions
that I have recently completed do not appear. Why is this?

It is possible that credit and debit transactions performed at Point-of-Sale merchants or
ABMs may not appear if these transactions have either: not yet been settled by the merchant,
not yet processed by the Bank or were not posted in the current credit card statement
period. All unposted credit card/electronic transactions can be viewed in real-time on
RepublicOnline and the available balance can be seen via the 'All Account
Information' tab.

If my RepublicMobile App shuts down unexpectedly during a
transaction as in the case of my battery dying, would the transaction still be
processed?

If the request has successfully reached the Bank prior to the app/phone shutting down, the
transaction will be processed. If you are unsure, simply check the transaction history using
RepublicOnline or the RepublicMobile App at your earliest convenience. If
you have any questions, please contact our 24/7 Call Centre at 471-555 or email: us at internetbanking@republicbanksr.com

If I forget my MPIN, what can I do?

You can reset your MPIN by using the ‘Forgot MPIN’ link on the login page and follow the
instructions outlined.

What will happen if I enter the incorrect MPIN multiple times?

For security purposes, your access to the RepublicMobile App will be stopped after
three (3) unsuccessful attempts at inputting the MPIN. If locked out, you will need to
repeat the activation process to generate a new MPIN. (Please navigate to the 'New User' tab
on the login page to repeat the activation process).

Is there an expiry date for my MPIN?

There is no expiry date linked to your MPIN.

Can I change my MPIN if I think that it has been compromised?

Yes. You can change your MPIN at any time by clicking the ‘More’ button on the dashboard,
then click the ‘Change MPIN’ tab.

What should I do if my mobile device is lost or stolen?

Please contact our 24/7 Call Centre immediately at 471-555 or email us at: internetbanking@republicbanksr.com and
inform the representative that the device has been lost or stolen in order to have the
service deactivated.

Your account and other information will remain secure due to the following reasons:

An MPIN is required for each login

Third party transactions will also require the use of your
RepublicOnline password

The addition of payees can only be performed using RepublicOnline

In addition, the RepublicMobile App will automatically log you out after five (5)
minutes of inactivity, further reducing the possibility of any malicious/unauthorised
transactions.

Can I remotely deactivate a registered device?

Yes. You can use any registered device to deactivate another registered device. Simply go to
the ‘More’ tab, then ‘Manage Activated Devices’.

If my Republic ID-Secure card has been damaged, stolen or misplaced.
What should I do?

Your Republic ID-Secure card is required for the initial activation of the
RepublicMobile App and would also be required for any subsequent activations i.e.
if you are locked out due to three (3) unsuccessful attempts at inputting the MPIN or when
registering a new device. Should your card be damaged, stolen or misplaced, please contact
idsecure@republicbanksr.com or call our Call Centre at: 471-555.

How long does it take to add/remove an account using the RepublicMobile
App?

The request to add/remove accounts will be processed within two (2) business days.

Would I have to enter my Republic ID-Secure Card information every time
I login to the RepublicMobile App?

No. This is only required during the user activation (via the ‘New User’ tab) or ‘Forgot
MPIN’ processes.

How long do I have to wait before my requested manager’s cheque is
ready?

The request will be processed within two (2) business days. An email alert will be sent to
your registered email address on RepublicOnline when the request is completed.

Can I view my account/credit card statements using the RepublicMobile
App?

Yes. You can view eStatements for Chequing, Savings, Investment and Credit Card accounts
using the RepublicMobile App.

Will the information gathered by Republic Bank Limited through my use of
the RepublicMobile App be kept confidential?

In keeping with the Bank’s policy on customer confidentiality, all customer information
submitted to us through the Internet will be maintained with the strictest confidence.
Republic Bank will not disclose any customer information unless specifically authorised in
writing by you to do so, or where disclosure is required or permitted by law.

Whom should I contact if I have any additional questions?

You can contact us at 471-555 or email us at internetbanking@republicbanksr.com, 24 hours a day,
7 days a week and our team of trained and helpful staff will be more than willing to
assist.

All matters related to registration, passwords, security and mobile banking services can be referred to
the Call Centre or to your banking branch. All enquires related to transactions on your accounts should
be directed to your banking branch.

Republic Bank Limited is a leading financial institution in the Caribbean. To learn more click here.