Update on Coronavirus (COVID-19) and Your Website

March 18, 2020

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We wanted to reach out today and assure you that we are monitoring the coronavirus (COVID-19) situation closely and are working to ensure we meet the needs of our customers as well as provide for the health and safety of our employees. We realize this health situation has already been disruptive to many businesses across the globe and wanted to share facts about what we’re doing to support both our customers and employees.

To ensure our customers’ businesses are supported we have taken specific steps as part of our business continuity plan. These steps include:

Our employees have the ability to work remotely in a secure and productive environment. Since we’ve always offered this benefit to employees, we have very robust processes and secure systems in place.

For the websites that we maintain & host, our 24/7 security monitoring and daily backup systems are automated, so we can continue to protect & secure your web presence.

Our support team utilizes an internal ticketing system and we have numerous support team members available to handle requests and perform monthly site maintenance.

We’re continuing to provide our employees with the latest best practices to avoid the spread of the illness.

Given the nature of our business, we have a lot of experience in managing projects and communication with clients at a distance, so we feel confident in continuing to deliver on our project timelines and commitments.

Website Tips to Update Your Customers

During this time, we are helping several clients utilize their websites to communicate urgent information and business changes to their customers.

Below are several recommendations:

Website Banner Notification

If you are in the medical/health or education industry, or if you have an urgent message related to your business, consider adding a temporary banner message at the top of your website.

This is a great way to update all web visitors and customers. It is a straightforward setup using a WordPress plugin and the banner message can be adjusted or removed in the future. Reach out to our team if you need help adding this to your site.

Business Continuity Plan Post/Page

Most companies are publishing and sharing a business continuity plan. Since your website is typically a hub for customers and the community, it’s helpful to post the continuity plan and important news on your website as a blog post or new page.

If you are adding a banner notification, you can include a link in the banner message to your continuity plan or the latest news.

Contact Page & FAQs

If you have a contact page on your website, this is a good place to post information on any business changes in terms of how to schedule appointments and contact your team.

An FAQ accordion is also a great tool to provide answers in an organized manner on your website. If you have an FAQ page or panel, consider temporarily adding questions related to the coronavirus situation.

Event Registration & Information

If you have any upcoming in-person Events scheduled, review the event information and registration detail and make sure the information on your website is accurate.

Even if you aren’t cancelling the future event, you may want to state on the website that the event is still scheduled. If you are cancelling the event, make sure any online registration ticketing is turned off.

For Questions & Support

If you have any questions about a specific website project with our team, please reach out to your assigned development coordinator or give us a call.