Probably the best way is to use the Access City Hall link on the lower left hand corner of each page. This will allow you to receive a number and track your complaint. Or, you may call the Water Pollution Division at 940-761-7832 and give them your complaint. We will track it and keep you informed of progress. You need to understand that some problems may be resolved in a few hours, but others may take a few days or weeks to resolve, depending upon the circumstances. We will keep you advised of progress on your complaint. Please be advised, however, that we can only deal with complaints within the City of Wichita Falls. We do not handle complaints outside the City as we have no jurisdiction there.

You can find this information in the Water Pollution page of the website by clicking more below. You will find the Industrial Pretreatment Questionnaire, the ordinance, and other pertinent information. Just click on Departments, Health District, Laboratory/Water Pollution, then Water Pollution.

Waste Hauling and Septic Hauling trucks are permitted annually. The fee for this is $50.00. Grease Trap Permit fees are $50.00 per year. Waste/Septic hauler trip tickets are available for $5.00 per pad of 100.

City of Wichita Falls Ordinance 62-2004 reqiures that all restaurant and food serving facilities be permitted to discharge grease into the sewage system of Wichita Falls. The requirements for a permit are submission of a completed Grease Trap Application form, the obtaining of a Service Contract for the servicing, maintnenance, and pumping of your trap, and payment of the permit fee. We will then inspect your trap and facility and if it meets code, you will be issued a Grease Grap Permit. If not, then you must make necessary improvements before a Grease Trap/Food Permit can be issued. If you have any questions at all regarding Grease Traps and this program please call 940-761-7832 and we can assist you with any question you may have.

Yes, but only after they have obtained the necessary permit and paperwork from the Texas Commission on Environmental Quality (TCEQ) and they must check with Utilities Division to see if a sewage connection fee will be charged. If they discharge directly to storm sewer, they do not need a permit from us but do need permission from the Utilities Division