On December 11th 2009 I purchased An Xbox 360 from this store. At the time I was offered an additional warranty for $47, reportedly giving 3 years coverage.

In November of 2010 the Xbox failed, when I returned the Xbox the store staff took the receipt, and refused to return it to me and offered an in-store credit that had to be used immediately. As there were no Xboxes in stock and nothing that I wanted, or needed I was out the entire amount including the "warranty" fee.

While dealing with this issue I heard the same complaint from other people trying to get service, rather than serviced!