Thanks for using JustAnswer. I am happy to assist you with this issue. Can you please provide me with the full details of the issue you are experiencing, as well as any steps you have already taken and errors you may be receiving. Then we can go to the next step.

Regards,

Sheri-Expert

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Customer reply replied 1 month ago

Using Chrome to access statements at Citi, the message is that statements are not available. To solve this, Citi advised that the Chrome settings must be changed for pdf files to be downloaded. I did that, but still receive the same result. even after having made the change to Chrome and rebooting

In the same area where she had you make the changes, instead of PDF, check the javascript, flash, images and pop ups sections and make sure they are set to allow. These settings sometimes interfere, as well. As before, be sure to back out of the settings with the arrow and then close all browser windows and retest.

It will put the browser back to it's default settings. Since after applying the solutions has not worked, this is the next step to try, unless you have other customization you cannot recreate. This often fixes security and access issues. You can test after the reset and then if it doesn't work, apply their fix again and see if it works. I could understand if the PDF wouldn't open or something like that, but it's odd that their banking site indicates to you that there is no pdf available to download. That sounds like an incompatibility of their site with Chrome. The next step is the browser reset if you wish to.

Regards,

Sheri-Expert

Ask Your Own Computer Question

Customer reply replied 1 month ago

I understand what you're saying. However, if Citi says it's an incompatibility issue with Chrome on their site and the fix is as they say then I believe that resetting Chrome to default is not going to work(as they say it should with their fix).

What I mean is that their site may not be optimized for Chrome. I am not sure of this. Resetting a browser to default is quite common to remove issues that may develop and these quirky problems. You indicated you changed the settings, as advised in their fix and it did not work, still. So, the next step is to reset the browser, test and then you can still change the settings again that they suggested, if needed, with just a few clicks. This will just get you back to a fresh base without potentially other factors contributing.

Regards,

Sheri-Expert

Ask Your Own Computer Question

Customer reply replied 1 month ago

ok. will give it a go. as you say maybe the answer is just a few clicks away.

I will tell you that...the things you have to go through to be an Expert are quite rigorous.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.