3.2 - Example sheet for prompts

This article provides a small example how you could setup your sheet for keeping track of audio prompts, especially in a multi-brand or multi-lingual environment (we go for multi-lingual here but you could of course just use brands instead).

The first row will seem very technical right now - later on it will make total sense. For now I guess it is more of an overview how you could organize your prompts.

Place in flow

Wording English

Wording German

File name

1.0 - Welcome (Prompt)

Welcome to our service

Willkommen!

Eng/Ger_Welcome

2.0 - IVR (Input Reader)

Would you like to speak to our Support team? Please press 1. If you would like to speak to one of our sales experts, press 2. For Tech service, please press 3

You are calling outside of our business hours. Check out our website, you can find lots of information about our product there. If you would like to get help, try our help center at or just drop us an email.

As you can see, besides defining the place the audio prompt is used, make sure to put down the wording - you want to know what your customer hears without having to call your own hotline. And finally, put down the file name. You can freely choose the name of your files but make sure you know which audio is hidden behind which name.

Now that we are done with this section, you completed the first chapter of the tutorial. Congratulations!