TripAdvisor Traveler Rating:

1.05Cleanliness

3.05Location

1.05Service

1.05Value

1.05

“Terrible”

Apr 09, 2013Jonathan L, Naples

This was one of the worst hotels stays that I have had in the US. Floors were visibly dirty and the comforter had burns and bleach stains all over it. We were afraid to be barefoot in the room and bathroom.

Read management response to this review.

Management response from HospitalityMgr, Manager

We sincerely apologize if you have been put through such an upsetting experience. It has always been our goal to give our clients the value for their money, while giving them a comfortable and pleasant experience. It has always been our aim to serve you well, and for that we apologize if we clearly failed to do so. We will definitely look into the matters of cleanliness, and you can be assured that we will further discuss this very important matter in order to prevent this in the future. We hope that we may be able to serve you again, and give you a far better experience next time.
« hide