Oregon was among 32 states announcing today it had reached a settlement with wireless company Vonage, which now must provide refunds to customers who complained about unauthorized charges.

Vonage customers had complained that they struggled to cancel the company's cell-phone services, from huge wait times on hold to dealing with representatives who failed to actually record cancellation requests. Customers also had complained that the company wasn't clear that rebates would be rescinded if contracts were canceled before a year was up.

Vonage also agreed to change its marketing practices, honor cancellation requests and change how it currently explains offerings, such as "free" services and trial periods.

Vonage must refund the money of customers who complained about unauthorized charges after January 2004. If you're a Vonage customer and haven't complained, you must call the state at 1-877-877-9392 or file online.