Sunday, December 19, 2010

Discrepancies found in Tata Steel in 2005

An educative section in Daily Management the TQM Way: A key to success in Tata Steel by Yukihiro Ando and Pankaj Kumar is about the discrepancies found in Tata Steel in 2005. “The roles and objectives of all the departments/sections were not clearly established and understood, and therefore the identification of KPIs (Key Performance Indicators) was not systematically arrived at on a scientific basis,” reads the first point in the list.

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