About Us

Field Service Insights is a subscription based, membership site. Each month, we bring you thought provoking content designed to help you thrive in core areas of your business.

Our mission is to help service professionals and business executives gain access to the latest and greatest strategies, tools, and perspectives on service management so that they can increase sales, boost profits, and delight their customers.

Sep 2019

Optimize Service Experience and Maximize Customer Lifetime Value through Improved Service Parts Management

Optimize Service Experience and Maximize Customer Lifetime Value through Improved Service Parts Management

If you want to find new opportunities to optimize Service Experience and maximize Customer Lifetime Value, then look no further than your Service Parts Logistics operation.This is because Service Parts Logistics represents the single, largest investment and second largest operating expense for Durable Products Manufacturers or Service Providers.

Aug 2019

Spare Parts Strategy: One of the Three Drivers of Service Satisfaction

Spare Parts Strategy: One of the Three Drivers of Service Satisfaction

Customers buy products or services because they want or need the outcomes they will get from using these products or services. They buy from your company when they believe they will get greater value from your company than any other choice they know about. The value comes from the difference between outcome and cost, and includes such factors as total cost of ownership, documented outcomes from other customers, and their perceptions about service quality and their expected experiences.

Aug 2019

Lost in Translation: From Business Problem to Data Solutions

Lost in Translation: From Business Problem to Data Solutions

Agfa’s data story started in 2001 when they faced a major corporate re-organization. No longer would the Leeds plant sell the lithographic plates which lie at the heart of modern printing presses. They would now be selling a semi-finished product that would be finished elsewhere in the supply chain. Up to then, their main method of validating quality was to do destructive testing of the finished product. This approach was no longer possible, and they needed to find new ways to manage in-process quality.

Aug 2019

The 14 Elements Driving a B2B Aftermarket Supplier’s Hourly Rate For Skilled Machine Technicians Performing Work At Customer Sites;
There Is A Reason Why They Are “Expensive”

The 14 Elements Driving a B2B Aftermarket Supplier’s Hourly Rate For Skilled Machine Technicians Performing Work At Customer Sites;
There Is A Reason Why They Are “Expensive”

Commercial machine skilled technicians are engaged in the Maintenance, Restoration and Modification [MRM] of the Capabilities, Appearance, Productivity and Employability [CAPE] of an asset; to be referred to as “MRM:CAPE”.

July 2019

Start with Your Customers When Planning To Grow Your Service Business

Start with Your Customers When Planning To Grow Your Service Business

A large part of the job of a Service Executive is to grow your business. This is true even if you are not a profit center, but especially true if you are one. And the key to successfully growing your business is to focus all your planning efforts on customers and prospects. After all, they are the ones with the money. They are the people who will buy your services.