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I'm at work right now, but my computer at home has a big…

Customer Question

I'm at work right...

I'm at work right now, but my computer at home has a big problem. when I turned it on Friday afternoon to surf the net, it was installing updates. And. like a smart-aleck, I wanted to see what would happen if I unplugged the computer while it was updating. Stupid me. since then Windows won't start, and it just keeps loading and re-loading a restore screen, over and over again. Is there any way that I can return my computer to normal?

Technician's Assistant: What exactly is frozen or not starting up for you?

Basically, it's Windows 7 not starting. It just goes right to the restore screen. and then it says that there is no problem, and it doesn't do anything.

Technician's Assistant: What's the brand and model of your computer?

It's a Hewlett-Packard from 2010 (I'm afraid I don't know the model number because I'm at work, and the computer's at home.)

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

It just started Friday afternoon about 2 PM. I tried all of the diagnostic programs, but nothing seem to help. it just starts up and runs the "restore" program, over and over again. I currently have it unplugged.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Hi, Welcome to JustAnswer support, thank you for utilizing our service.I will be assisting you with the query and question you have with us.can you explain me a bit more about this windows boot problem

It doesn't freeze. It starts with the "hp" logo, then rather than the Windows animation. Iit says windows files loading, then it opens to a "restore system" screen. It goes through the motions, ten says it's unable to repair the problem. The it restarts and goes through the whole thing over and over again.

Customer reply replied 7 months ago

I'm afriad I'm at work rigght now, the the computer with the problem is at home, unplugged.

Customer reply replied 7 months ago

Is there a phone number I can reach you with? Then we can get this done tomorrow afternoon.

I will tell you that...the things you have to go through to be an Expert are quite rigorous.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.