RMA / Screening

Product returns are a costly and often unnecessary business. From experience we know that there is a high reported number of “no fault found” (NFF) cases.

Meaning end-users have reported products to be faulty, while tests show a fully functional unit. These NFF cases can been avoided if the customer has a method of pre-checking the products and software prior to contacting the manufacturer.

This means that supply chain, personnel and test costs can be limited to a minimum. In order to solve this problem, Tilgin Solutions has developed a test station for screening end-customer reported CPE errors.

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For End-User support inquiries on our products, please contact your service provider or the retail outlet from which you purchased your product. They may, in turn, contact Tilgin for further quality support.