I'm really pleased so far! I really am!What do you like best?How easy it was to set up everything and how to manage my business profile. Oh my gosh everything was so simple it didn&…#039;t take much time at all teaching my employees what to do has been such an easy transitionWhat do you dislike?Nothing thus far, just getting started. There are no complaints.Recommendations to others considering the productI really do recommend this client to add to your existing customer management.What business problems are you solving with the product? What benefits have you realized?Efficiency, streamlining my business reviews online. Damage control being able to get in front of the customer and try to defuse any situation if there's any negative reviews being able to communicate with them well effectively and for your ability to park a review if it's not recommending your business.more »

I'm really pleased so far! I really am!What do you like best?How easy it was to set up everything and how to manage my business profile. Oh my gosh everything was so simple it didn't take much time at all teaching my employees what to do has been such an easy transitionWhat do you dislike?Nothing thus far, just getting started. There are no complaints.Recommendations to others considering the productI really do recommend this client to add to your existing customer management.What business problems are you solving with the product? What benefits have you realized?Efficiency, streamlining my business reviews online. Damage control being able to get in front of the customer and try to defuse any situation if there's any negative reviews being able to communicate with them well effectively and for your ability to park a review if it's not recommending your business.

Steve Effman, Attorney at law. A true professional. He was referred to me by two females and I am am a man. This is important and it shows he is able to represent either gender. Empathetic yet straigh…tforward. My life would be a lot different in regard to child custody if it were not for Mr. Effman and the way he carries himself in and outside of the courtroom.more »

Steve Effman, Attorney at law. A true professional. He was referred to me by two females and I am am a man. This is important and it shows he is able to represent either gender. Empathetic yet straightforward. My life would be a lot different in regard to child custody if it were not for Mr. Effman and the way he carries himself in and outside of the courtroom.

Office ManagerWhat do you like best?BirdEye is the best way we have found to reach out to learn from our clients just what they liked or did not like about the service they received.…/>What do you dislike?Some clients have not been asked for a review.Recommendations to others considering the productLook at area businesses and see how many reviews they have and determine if they are current.What business problems are you solving with the product? What benefits have you realized?We have many more reviews posted to various forms and just had the highest number of new clients in one months time.more »

Office ManagerWhat do you like best?BirdEye is the best way we have found to reach out to learn from our clients just what they liked or did not like about the service they received.What do you dislike?Some clients have not been asked for a review.Recommendations to others considering the productLook at area businesses and see how many reviews they have and determine if they are current.What business problems are you solving with the product? What benefits have you realized?We have many more reviews posted to various forms and just had the highest number of new clients in one months time.

BirdEye recommendation to friendsWhat do you like best?Clean presentation and ease of use of the software.What do you dislike?The inability to configure my own company sign…ature across all forms of communication with clients.Recommendations to others considering the productWhat sold me was BirdEye's flexibility with pricing and going month-to-month. There was no minimum contract length to consider--as a start-up this is key as I am trying to minimize my expenses while establishing my business and clientele base.What business problems are you solving with the product? What benefits have you realized?I just started with the software, so I have no concrete results yet. However, I hope to gain new clients from reviews left by existing ones.more »

BirdEye recommendation to friendsWhat do you like best?Clean presentation and ease of use of the software.What do you dislike?The inability to configure my own company signature across all forms of communication with clients.Recommendations to others considering the productWhat sold me was BirdEye's flexibility with pricing and going month-to-month. There was no minimum contract length to consider--as a start-up this is key as I am trying to minimize my expenses while establishing my business and clientele base.What business problems are you solving with the product? What benefits have you realized?I just started with the software, so I have no concrete results yet. However, I hope to gain new clients from reviews left by existing ones.

I'm really pleased so far!What do you like best?How easy it was to set up everything and how to manage my business profile.What do you dislike?Nothing thus far, just g…etting started. There are no complaints.Recommendations to others considering the productI really do recommend this client to add to your existing customer management.What business problems are you solving with the product? What benefits have you realized?Efficiency, streamlining my business reviews online.more »

I'm really pleased so far!What do you like best?How easy it was to set up everything and how to manage my business profile.What do you dislike?Nothing thus far, just getting started. There are no complaints.Recommendations to others considering the productI really do recommend this client to add to your existing customer management.What business problems are you solving with the product? What benefits have you realized?Efficiency, streamlining my business reviews online.

Streamlined solution to request, respond to, track, and share customer reviewsWhat do you like best?The function to request reviews by email and SMS text.What do you dislike?…>I find navigating the admin site a little difficult. The design is visually nice and user friendly but functions are not always where you would expect them to be. That said, the chat function works will and I always get my questions about where to find stuff answered quickly.What business problems are you solving with the product? What benefits have you realized?We needed a more efficient and effective way to ask for reviews. The SMS text request campaign is really helpful. Also, the birdeye review site itself is helpful because our clients can leave anonymous reviews without creating a user account. We are a mental health treatment organization so that privacy option is helpful.more »

Streamlined solution to request, respond to, track, and share customer reviewsWhat do you like best?The function to request reviews by email and SMS text.What do you dislike?I find navigating the admin site a little difficult. The design is visually nice and user friendly but functions are not always where you would expect them to be. That said, the chat function works will and I always get my questions about where to find stuff answered quickly.What business problems are you solving with the product? What benefits have you realized?We needed a more efficient and effective way to ask for reviews. The SMS text request campaign is really helpful. Also, the birdeye review site itself is helpful because our clients can leave anonymous reviews without creating a user account. We are a mental health treatment organization so that privacy option is helpful.

Quick and easy to use!What do you like best?I Love that I can just send out a complied list out to our clients.What do you dislike?It cannot tell if the review came from Bi…rdeye or our firm.What business problems are you solving with the product? What benefits have you realized?We are ranking our reviews up and finding out what some of our clients may be unsatisfied with.more »

Quick and easy to use!What do you like best?I Love that I can just send out a complied list out to our clients.What do you dislike?It cannot tell if the review came from Birdeye or our firm.What business problems are you solving with the product? What benefits have you realized?We are ranking our reviews up and finding out what some of our clients may be unsatisfied with.

BirdEye is an excellent service!What do you like best?We love that our positive reviews on social media have improved. BirdEye is a great service to manage reviews and reputation.…What do you dislike?Nothing. This is a great service. We highly recommend.Recommendations to others considering the productThis is a great service and set up was easy!What business problems are you solving with the product? What benefits have you realized?Improved customer engagement as it relates to social media and positive reviews.more »

BirdEye is an excellent service!What do you like best?We love that our positive reviews on social media have improved. BirdEye is a great service to manage reviews and reputation.What do you dislike?Nothing. This is a great service. We highly recommend.Recommendations to others considering the productThis is a great service and set up was easy!What business problems are you solving with the product? What benefits have you realized?Improved customer engagement as it relates to social media and positive reviews.

Ease of useWhat do you like best?How easy it is to get my info to them to generate reviews for my business.What do you dislike?Everything is so easy to use there are no dis…likesWhat business problems are you solving with the product? What benefits have you realized?Public awarenessmore »

Ease of useWhat do you like best?How easy it is to get my info to them to generate reviews for my business.What do you dislike?Everything is so easy to use there are no dislikesWhat business problems are you solving with the product? What benefits have you realized?Public awareness

A valuable tool with great functionalityWhat do you like best?Easy to monitor reviews across multiple accounts and locations. A review highlights page that does a good job of showing for… brand searches. The robust features of the email campaigns. I appreciate having these all accessible in one dashboard.What do you dislike?It can be difficult to track down and request removal of "sales" pages that are auto-generated before the business becomes a client. I think it's something BirdEye should do, but the task to find them is upon the user.Recommendations to others considering the productMy opinion of the product and the company is that they are talented and hard workers that have shown adaptive and forward thought to provide a solution for agencies and businesses when it comes to managing their reputation and outreach. Changes, fixes, requests have all been addressed timely, and they have shown that they want to keep our business. I couldn't ask for more, and I'm very happy with the product.What business problems are you solving with the product? What benefits have you realized?For the clients that are able to properly implement their CRM into the dashboard, BirdEye has been great at getting in front of negative sentiment that would have otherwise ended up on a public review site by sending the customer to a private message direct to the business.more »

A valuable tool with great functionalityWhat do you like best?Easy to monitor reviews across multiple accounts and locations. A review highlights page that does a good job of showing for brand searches. The robust features of the email campaigns. I appreciate having these all accessible in one dashboard.What do you dislike?It can be difficult to track down and request removal of "sales" pages that are auto-generated before the business becomes a client. I think it's something BirdEye should do, but the task to find them is upon the user.Recommendations to others considering the productMy opinion of the product and the company is that they are talented and hard workers that have shown adaptive and forward thought to provide a solution for agencies and businesses when it comes to managing their reputation and outreach. Changes, fixes, requests have all been addressed timely, and they have shown that they want to keep our business. I couldn't ask for more, and I'm very happy with the product.What business problems are you solving with the product? What benefits have you realized?For the clients that are able to properly implement their CRM into the dashboard, BirdEye has been great at getting in front of negative sentiment that would have otherwise ended up on a public review site by sending the customer to a private message direct to the business.

Easy to use. Instant responses.What do you like best?Easy to use. Clients are able to respond easily and don't have to go through barrage of questions.What do you dislike?… />Hmm ...nothing really. But if i were to be picky, then the reviews need to be either Facebook or website but not both.Recommendations to others considering the productWill definitely recommend using this product.What business problems are you solving with the product? What benefits have you realized?We are in transition and trying to build online presence.more »

Easy to use. Instant responses.What do you like best?Easy to use. Clients are able to respond easily and don't have to go through barrage of questions.What do you dislike?Hmm ...nothing really. But if i were to be picky, then the reviews need to be either Facebook or website but not both.Recommendations to others considering the productWill definitely recommend using this product.What business problems are you solving with the product? What benefits have you realized?We are in transition and trying to build online presence.

Practice ManagerWhat do you like best?Helping patients fulfill their dental dreams and wishes.What do you dislike?Red tape with regard to optimum patient care and satisfact…ion.What business problems are you solving with the product? What benefits have you realized?None, I am very pleased with Birdeye. Our online reviews and online presence has dramatically increased.more »

Practice ManagerWhat do you like best?Helping patients fulfill their dental dreams and wishes.What do you dislike?Red tape with regard to optimum patient care and satisfaction.What business problems are you solving with the product? What benefits have you realized?None, I am very pleased with Birdeye. Our online reviews and online presence has dramatically increased.

Phone call seminarWhat do you like best?Very helpful and answered all questions.What do you dislike?Nothing negative to write about. I like it.Recommendations to oth…ers considering the productVery easy and excellent support.What business problems are you solving with the product? What benefits have you realized?Help us to keep up with our reviews.more »

Phone call seminarWhat do you like best?Very helpful and answered all questions.What do you dislike?Nothing negative to write about. I like it.Recommendations to others considering the productVery easy and excellent support.What business problems are you solving with the product? What benefits have you realized?Help us to keep up with our reviews.

Great customer serviceWhat do you like best?It is easy to get answers to questions and find what we need.What do you dislike?There is nothing that I have come across that n…eeds to be improved.Recommendations to others considering the productEasy to give it a chance, just try it and you will like it.What business problems are you solving with the product? What benefits have you realized?It is nice to get positive feedback and know immediately what we need to work on and what patients notice.more »

Great customer serviceWhat do you like best?It is easy to get answers to questions and find what we need.What do you dislike?There is nothing that I have come across that needs to be improved.Recommendations to others considering the productEasy to give it a chance, just try it and you will like it.What business problems are you solving with the product? What benefits have you realized?It is nice to get positive feedback and know immediately what we need to work on and what patients notice.

One month in and already seeing resultsWhat do you like best?The review requests are easy to manage. The guided review locations based on positive or negative experiences from the custom…er have allowed us to change the negative experience into a positive one without the damage of an already posted review. The support and sales staff are incredible. They move quickly and don't waste time. The implementation was almost completely done by the time we signed in for the first time and we were live on the software within 2 days of our first sales call.What do you dislike?There was only one thing we weren't aware of that bothered a few of our customers initially. There are review reminders if the customer doesn't click on the link and it felt like spam messages to some customers. We found out we could turn that off and since then haven't had a problem.Recommendations to others considering the productThe support and sales staff are incredible. They move quickly and don't waste time. The implementation was almost completely done by the time we signed in for the first time and were live on the software within 2 days of our first sales call.What business problems are you solving with the product? What benefits have you realized?The first is obviously more control over our online reputation and an improvement of our total rating (especially on google). The second is that we're better able to track down and solve those problems with customers who have had negative experiences.more »

One month in and already seeing resultsWhat do you like best?The review requests are easy to manage. The guided review locations based on positive or negative experiences from the customer have allowed us to change the negative experience into a positive one without the damage of an already posted review. The support and sales staff are incredible. They move quickly and don't waste time. The implementation was almost completely done by the time we signed in for the first time and we were live on the software within 2 days of our first sales call.What do you dislike?There was only one thing we weren't aware of that bothered a few of our customers initially. There are review reminders if the customer doesn't click on the link and it felt like spam messages to some customers. We found out we could turn that off and since then haven't had a problem.Recommendations to others considering the productThe support and sales staff are incredible. They move quickly and don't waste time. The implementation was almost completely done by the time we signed in for the first time and were live on the software within 2 days of our first sales call.What business problems are you solving with the product? What benefits have you realized?The first is obviously more control over our online reputation and an improvement of our total rating (especially on google). The second is that we're better able to track down and solve those problems with customers who have had negative experiences.

Excellent ServiceWhat do you like best?I love the fact that we can get honest reviews from customers without being pushy and asking directly. With birdeye you can reach out to the custom…er without feeling pushy.What do you dislike?There are a few things on their interface that I would change.What business problems are you solving with the product? What benefits have you realized?Since using BirdEye we have gotten way more reviews than we would have without it.more »

Excellent ServiceWhat do you like best?I love the fact that we can get honest reviews from customers without being pushy and asking directly. With birdeye you can reach out to the customer without feeling pushy.What do you dislike?There are a few things on their interface that I would change.What business problems are you solving with the product? What benefits have you realized?Since using BirdEye we have gotten way more reviews than we would have without it.

Best of 20 I reviewedWhat do you like best?I reviewed over 20 different offerings. Most survey or review software companies either provide enterprise wide full function survey software f…or a heafty price or just reputation management with limits on data. BirdEye offers surveys and review requests for a fair price. Support is great. We love the system.What do you dislike?When installing I wish I had a check list of needed items so I could have been prepared betterRecommendations to others considering the productThe extra benefit of receiving feed back we never would have gotten so we can improve ourselves.What business problems are you solving with the product? What benefits have you realized?We are making it easier for our happy guests to rate us more. We are able to get really good feed back on what we can improve so we can provide better service.more »

Best of 20 I reviewedWhat do you like best?I reviewed over 20 different offerings. Most survey or review software companies either provide enterprise wide full function survey software for a heafty price or just reputation management with limits on data. BirdEye offers surveys and review requests for a fair price. Support is great. We love the system.What do you dislike?When installing I wish I had a check list of needed items so I could have been prepared betterRecommendations to others considering the productThe extra benefit of receiving feed back we never would have gotten so we can improve ourselves.What business problems are you solving with the product? What benefits have you realized?We are making it easier for our happy guests to rate us more. We are able to get really good feed back on what we can improve so we can provide better service.

Not just a great product, customer service top notchWhat do you like best?The software itself and the ppl I spoke wWhat do you dislike?Nothing at this time. Don't know… why there is a 40 character minimum for this fieldWhat business problems are you solving with the product? What benefits have you realized?We don't need to solicit reviews in person. Much more professionalmore »

Not just a great product, customer service top notchWhat do you like best?The software itself and the ppl I spoke wWhat do you dislike?Nothing at this time. Don't know why there is a 40 character minimum for this fieldWhat business problems are you solving with the product? What benefits have you realized?We don't need to solicit reviews in person. Much more professional

Great way to boost your online reviews!What do you like best?I love the way the app on my phone makes it so easy for me to have a request sent to customers for a review. And I really lov…e that it allows me to share all reviews gotten in various places to Google and Facebook!What do you dislike?The only thing - in the list of customers in the Campaigns - it would help if it indicated whether that person responded with a review or not.Recommendations to others considering the productGet it for sure - makes requesting reviews so easy!What business problems are you solving with the product? What benefits have you realized?I'm increasing our overall reputation online. This is helping us get a better rating with Google which was my ultimate goal.more »

Great way to boost your online reviews!What do you like best?I love the way the app on my phone makes it so easy for me to have a request sent to customers for a review. And I really love that it allows me to share all reviews gotten in various places to Google and Facebook!What do you dislike?The only thing - in the list of customers in the Campaigns - it would help if it indicated whether that person responded with a review or not.Recommendations to others considering the productGet it for sure - makes requesting reviews so easy!What business problems are you solving with the product? What benefits have you realized?I'm increasing our overall reputation online. This is helping us get a better rating with Google which was my ultimate goal.

UsefulWhat do you like best?The dashboard is a awesome and quick way to research and see how our Loan Officers are doing.What do you dislike?The ability to control and the …etas of uploading dataWhat business problems are you solving with the product? What benefits have you realized?Reveiwsmore »

UsefulWhat do you like best?The dashboard is a awesome and quick way to research and see how our Loan Officers are doing.What do you dislike?The ability to control and the etas of uploading dataWhat business problems are you solving with the product? What benefits have you realized?Reveiws

Great addition to digital marketingWhat do you like best?I like the fact that we can help our clients manage their online reputation and encourage visitors to provide reviews when they m…ight have not done so in the past. We can also run tests on different messaging to constantly craft what is being sent to customers to illicit better response rates.What do you dislike?There needs to be a greater amount of integration with medical patient management systems to be truly powerful. Sometimes the tech support can have a lag in response but working through our account manager we are usually able to get items resolved relatively quickly.Recommendations to others considering the productDefinitely consider Birdeye on your shortlist but evaluate the integrations and make sure you can meet your clients needs.What business problems are you solving with the product? What benefits have you realized?Establishing or improving client reputations online. Some of our clients had been early adopters to online reviews. But, there markets have become more competitive and Birdeye has helped increase their online reviews and thereby cemented their reputation in the local market.more »

Great addition to digital marketingWhat do you like best?I like the fact that we can help our clients manage their online reputation and encourage visitors to provide reviews when they might have not done so in the past. We can also run tests on different messaging to constantly craft what is being sent to customers to illicit better response rates.What do you dislike?There needs to be a greater amount of integration with medical patient management systems to be truly powerful. Sometimes the tech support can have a lag in response but working through our account manager we are usually able to get items resolved relatively quickly.Recommendations to others considering the productDefinitely consider Birdeye on your shortlist but evaluate the integrations and make sure you can meet your clients needs.What business problems are you solving with the product? What benefits have you realized?Establishing or improving client reputations online. Some of our clients had been early adopters to online reviews. But, there markets have become more competitive and Birdeye has helped increase their online reviews and thereby cemented their reputation in the local market.

Easy to use review systemWhat do you like best?I like how easy BirdEye is to use. The ability to managed all reviews in one place makes it easy to see where customers are leaving reviews… and where improvements can be made.What do you dislike?How long the integrations take to get set up. We have often had to contact support to complete the set up process.What business problems are you solving with the product? What benefits have you realized?Pointing out strengths and weaknesses that clients point out. Provides good insight as to where a business can improve whether it be communication, service, or speed of respondingmore »

Easy to use review systemWhat do you like best?I like how easy BirdEye is to use. The ability to managed all reviews in one place makes it easy to see where customers are leaving reviews and where improvements can be made.What do you dislike?How long the integrations take to get set up. We have often had to contact support to complete the set up process.What business problems are you solving with the product? What benefits have you realized?Pointing out strengths and weaknesses that clients point out. Provides good insight as to where a business can improve whether it be communication, service, or speed of responding

This is a great product and they have great customer service.What do you like best?The setup and training was done in a manner which made it very easy to understand and use. They answere…d all of my questions and went over the process until I was comfortable with it. I would recommend Birdeye to anyone looking to get reviews for their business.What do you dislike?There was nothing to dislike. I called back a second time and this person in support walked me through the process that I was having trouble with.Recommendations to others considering the productGive them a try. It is very user friendly both for the person implementing and for the person reviewing. They have great customer service and are well run.What business problems are you solving with the product? What benefits have you realized?We needed more reviews for our social network and google pages and this did the trick.more »

This is a great product and they have great customer service.What do you like best?The setup and training was done in a manner which made it very easy to understand and use. They answered all of my questions and went over the process until I was comfortable with it. I would recommend Birdeye to anyone looking to get reviews for their business.What do you dislike?There was nothing to dislike. I called back a second time and this person in support walked me through the process that I was having trouble with.Recommendations to others considering the productGive them a try. It is very user friendly both for the person implementing and for the person reviewing. They have great customer service and are well run.What business problems are you solving with the product? What benefits have you realized?We needed more reviews for our social network and google pages and this did the trick.

Powerful softwareWhat do you like best?The user interface is great. It's clean and streamlined and we've had no issues rolling the software out to employees.What do you …dislike?The reliance on additional (non-Birdeye) parties such as Sikka. The more control that Birdeye could have on their technology the better in my opinion.Recommendations to others considering the productContinue to improve your customer communications.What business problems are you solving with the product? What benefits have you realized?People's natural tendency to voice themselves more after an unfavorable experience and voice their good experiences at the same volume. People tend to ignore good or normal experiences and go on with their day but feel the need to document their frustrations online. BirdEye helps us promote the positive experiences more often.more »

Powerful softwareWhat do you like best?The user interface is great. It's clean and streamlined and we've had no issues rolling the software out to employees.What do you dislike?The reliance on additional (non-Birdeye) parties such as Sikka. The more control that Birdeye could have on their technology the better in my opinion.Recommendations to others considering the productContinue to improve your customer communications.What business problems are you solving with the product? What benefits have you realized?People's natural tendency to voice themselves more after an unfavorable experience and voice their good experiences at the same volume. People tend to ignore good or normal experiences and go on with their day but feel the need to document their frustrations online. BirdEye helps us promote the positive experiences more often.