Policy Statement 57: Repair of In-warranty Equipment

Most equipment is warranted by the manufacturer for a period of time against faulty parts or workmanship. Such equipment is generally supplied with a warranty card which is to be completed and returned to the manufacturer as soon as the equipment is received. Unless this warranty card is returned promptly, some manufacturers will not recognize their liability for the repair or replacement of the equipment.

Generally, a manufacturer is responsible for replacement or repair only if the defective equipment is returned to an authorized repair center, freight prepaid; and then sometimes only the defective part is replaced at no charge. Replacement labor costs may be charged to the customer.

Fortunately, most of the companies from which the University makes purchases maintain service centers or engineers in North Carolina and will perform the necessary repairs on location without charges for either parts or labor.

A request for in-warranty service for all types of equipment should be submitted to the Department of Materials Management for referral to the vendor, unless specific arrangements have been otherwise made by using department.