llllWhat is the status of a particular job?What step is it in?Has it printed out yet?Do I have a problem with my terminal?Logistical SupportThe most common user support you will deal withis logistical support. This will include the need for newor different equipment to meet the commands missionor current equipment that needs correctivemaintenance, or scheduling preventive maintenance.Forward this type of user support to the division chiefor the division officer, since it requires the relocation orthe acquisition of equipment.Trouble CallsAs the technician, you will be receiving andresponding to trouble calls. When the user calls tosubmit a trouble call, remember to get all the requiredinformation:* Users name;l Type of trouble encountered;. Date and time; andl Job being done when the trouble started.The preceding is only an example of what might beincluded on the trouble report at your command. Yourcommand will have the reporting procedures forsubmitting trouble reports, with an example of a troublereport. Each command has a specific trouble callformat and a tracking procedure.CUSTOMER LIAISONWhen involved with or communicating with theuser (customer), you must use tact and diplomacy. Youmust be able to understand and resolve the requests ofthe customer. You will also have to deal withdiscrepancies and explain problems to customers. Youmust be able to independently recognize and resolvediscrepancies and be knowledgeable enough to knowwhen you can resolve a discrepancy and when to refercomplex problems to your supervisor or leading chief.MANAGING PRODUCTIONOnce you become a shift supervisor, you will be res-ponsible for managing the scheduling and operation ofall production activities associated with computer process-ing within your shift. You will monitor the workflowand make adjustments to meet changing requirements.1-8During your work shift, one of your many jobs willbe to monitor job/production status on a regular basisto determine if there is any actual or potential slippagein the schedule. It will be your job to balance operationsresources and optimize workflow. There will be timeswhen you must make adjustments in the sequence ofwork (within the constraints of the overall schedule) tooptimize productivity. In computer operations, youmust be able to examine problems that have occurredduring production and initiate corrective action withinoperations or with the users.THE SCHEDULING ENVIRONMENTAND REQUIREMENTSSchedulers and production control coordinators areresponsible for coordinating the work efforts of manypeople. They prepare, distribute, and maintain produc-tion schedules for their AIS facility or data center. Theyanalyze job requirements (old and new) to determinethe impact each job has on production resources. Theyalso inform the LPO or division chief when schedulingrequirements will exceed computer system resources.In short, schedulers act as coordinators from the time arequest is received until a job is successfully completed.The scheduler is responsible for keeping the AISfacilitys assembly line running as smoothly andefflciently as possible. Schedulers ensure that jobs arescheduled and entered into the production job stream atthe proper time. They also ensure that all necessaryresources are available to maintain a constant workflowthroughout the AIS facility.PEOPLE, PLACES, and THINGS are theimportant factors of a schedulers job. The first factoris PEOPLE. You must learn to deal with variouspersonalities. The second factor is PLACES. You haveto learn what goes on in other fictional work areas.The third factor is THINGS. You have to cope with runtimes, deadlines, computer hardware and software