Description

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that
Cook Chevrolet & Subaru
meets BBB accreditation standards, which include a commitment to make a good faith
effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for
accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been
evaluated or endorsed by BBB, or that BBB has made a determination as to the business'
product quality or competency in performing services.

Advertising Review

Additional Information

BBB file opened:
November 21, 1995
Business started:
01/01/1969
in CO
Business incorporated: 01/01/1962 in CO

Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.

Additional Locations

1776 W Victory Way

West US Hwy 40

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer
experience and other information such as governmental actions that is known to BBB.
These reviews are provided for businesses that are BBB accredited and also for businesses
that are not BBB accredited.

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business
will be asked to respond within 14 days, and if a response is not received, a second
request will be made. You will be notified of the business's response when we receive
it (or notified that we received no response). Complaints are usually closed within
30 business days.

Industry Tips

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict
with the
BBB Code of Advertising. These claims come to our attention from our internal
review of advertising, consumer complaints and competitor challenges. BBB asks advertisers
to prove their claims, change ads to make offers more clear to consumers, and remove
misleading or deceptive statements.

Complaint Trends - Last 3 Years

Customer Review Trends

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience

Value

Positive Review

5 points per review

Neutral Review

3 points per review

Negative Review

1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating

Value

A+

5

A

4.66

A-

4.33

B+

4

B

3.66

B-

3.33

C+

3

C

2.66

C-

2.33

D+

2

D

1.66

D-

1.33

F

1

NR

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Star Rating scale

Average Score

5 stars

5.00

4.5 stars

4.50-4.99

4 stars

4.00-4.49

3.5 stars

3.50-3.99

3 stars

3.00-3.49

2.5 stars

2.50-2.99

2 stars

2.00-2.49

1.5 stars

1.50-1.99

1 star

0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

Additional Notes

Complaint: I paid to have my tires rotated and they did not tighten the lug nuts on the front two tires when they finished. I almost wrecked my car on a long road trip and could have done significant damage to my car or myself. The business owner has apologized and will refund my cost, but this is a major problem & I don't want others to be injured or scammed by the business.

Desired Settlement: I would like to have all past service charges refunded to me, as I'm concerned that there were other jobs in the past that were also not completed. I also want a record of complaint on file, for others to know about the business' shoddy, dangerous work. I also don't want others to be scammed, charged for work that the business doesn't complete.

This is our response to ***** ******’s complaint. We did not receive any communication from the BBB, until your letter of Oct. 15, 2014. I talked to ***** about her complaint.

On 9/27/14 we changed the oil on Ms.******** car. At that time, we also rotated her tires, and did a multi point inspection. Several days later Ms. ****** called me and said that the lug nets were loose on her 2 front wheels. I asked her if any damage had been done to the wheels or the car. She said no, that somebody had tightened the lug nuts and there didn’t seem to be any damage.

She wanted to have the bill refunded. I apologized to her for our mistake, and refunded the bill to her. I also sent her a certificate good for her next oil change and offered to inspect the car and make sure everything was “ok”. She said no, everything seemed to be ok.

Obviously, we should have tightened the lug nuts on Ms. ******’s vehicle. Thankfully, it appears that there was no damage to her or her vehicle. Ms. ******’s vehicle has over 60,000 miles on it. I’m assuming that all of the previous Service work done at Cook Chevrolet was done to her satisfaction and was done correctly. We don’t blame Ms. ****** for being upset, but we think her request to have all of her previous Service Bills refunded seems unreasonable. As I mentioned earlier, we have offered to pay for her next oil change, and will gladly inspect her car.