In a communication a few weeks ago regarding items to consider in choosing to outsource
your mortgage servicing, I suggested:

making sure a prospective loan servicing company was licensed in your state (if
required by the state);

had good bank credit references;

had references from other affiliates;

if owned by a bank, go to: www.bankrate.com
and check out its credit rating in the banking industry.

Recently, I was strongly asked/requested to suggest to you the
following additional concerns to research and ask when searching
for an outside mortgage servicing company:

Obtain a Dun and Bradstreet (D&B) Credit Report — This
is so true! It provides an excellent summary of not only the company's history but
also a long term summary of past credit payment history, as well as future payment
expectation for the company. As such, Multi Financial Services Co., Inc.'s D&B
Paydex credit report summary is available on its website: www.multi-fin.com — please choose the References
tab.

As indicated in prior e-mails, bank and affiliate references as well as our auditor's
annual summary audit letter are located within this References link. Please review
and if you have ANY questions, please contact me anytime. I and my staff are VERY
happy with our past history, credit and overall company soundness, especially, during
these times of uncertainty;

Have they ever been declined for licensure by any state? Multi
Financial Services Co., Inc. has never been declined and in fact has been consulted
regarding proposed state law/statutes changes in various states. Personally, I was
appointed to the Florida Task Force to re-write our mortgage license laws several
years ago.

Has the mortgage servicing company and/or its parent company and/or any subsidiaries
ever been declined AND/OR had prior approvals declined by any Federal mortgage agencies?
We have never applied for Federal Agency approvals since we feel we should be licensed
by individual states; thus, meeting their own consumer oriented regulations. So,
NO on both questions.

Please contact me anytime should you have any questions/concerns on the above.

SAFE ACT AND MORTGAGE ORIGINATORS

I've been asked many times recently about the federal government's SAFE Act and
the effects it may or will have on Habitat affiliates. Some states have exempted
non-profit affordable housing organizations and some have not. So, what is the future?
What are my suggestions?

First, I have, also, been asked on several occasions if Multi Financial Services
would be interested in originating loans for affiliates and then service these same
loans. Although I and my staff certainly appreciate these offers and have the experience
in originating, processing, and closing loans, I have to decline, since I feel this
is a CONFLICT OF INTEREST to perform both services for any outside entity. As a
retired commercial banker of almost twenty years and now a mortgage banker for over
twenty-two years, I have, naturally, been a part of both processes: mortgage originating
and mortgage servicing as well as being very schooled on ethical concerns in both
areas.

IF, I were originating loans for Multi-Financial's loan portfolio, of course we
would service our own loans. However, for outside entities (affiliates) I believe
if there is ANY likelihood of even a hint of a concern either now or in the future
because of any questionable action (real or imagined) occurring in the originating
process and then us receiving long-term fees for servicing a loan(s) as a result
of those actions, then I, as the president of Multi-Financial, ethically feel I
should bow out of any requests to perform originating of new loans.

On the other hand, I, personally, have taken and passed both the national SAFE Act
test and the originator's license test for the State of Florida (required even for
servicing only companies). Prior to taking each test, I took several required courses
plus pre-test courses and was, therefore, very prepared when going into the test
and passed with "flying colors".

During the whole originator licensing process, my belief was reinforced that anyone
involved in ANY part of the mortgage business these days requires appropriate knowledge
of the various federal and state laws regulating mortgage lending; most especially,
those statutes and rules protecting the consumer: your Habitat families. This is
even more so when it comes to knowing your own state's mortgage related laws
which CAN be different from state-to-state, especially, when it comes to past due
collections.

As such, I now suggest that an affiliate consider the following options in order
to meet requirements of the SAFE Act and state regulations:

consider having at least one person within the affiliate become a licensed mortgage
originator. If they are already involved in the mortgage application, processing,
and closing process there is a very good possibility they have a good foundation
to take the required courses and pass the national test;

if this is not an option due to the size of the affiliate, consider teaming up with
your state's Mortgage Broker's Association who will definitely have an unlimited
number of licensed mortgage originators with whom you can work with. This will provide
you the continued "HANDS-ON" approach you so much are familiar with now!
Our almost fifteen years of experience with Habitat affiliates is that they are
very hands on! WE LOVE THIS and encourage it to continue.

As always, thank you to those who are either our servicing clients or Trakker Loan
Servicing Software clients. To everyone else, please let me and my staff know if
we can ever be of assistance in your wonderful efforts of meeting the housing needs
of those so much in need. Let me invite you to visit our websites below for additional
information on our services. (should you wish to be removed from future e-mails,
please REPLY and indicate REMOVE).