Payment

Payment

PayPal

218 million active account holders, more than 200 markets around the world, leading through technological innovation. PayPal creates better ways to manage and move money.

To get paid, someone must send a payment to your email address. Superphonica notifies you about the sale and Paypal confirms when you have payment and completed the transaction. To receive your payment, you must open a PayPal account and confirm that email address.

If you already have a PayPal account, login to your account and click Activity at the top of the page to view the details of your payment.

As soon as you receive the payment, it goes into your PayPal balance. When you have a PayPal balance, you can either use those funds to send a payment or you can withdraw the funds. Log in to your account and click Transfer to your bank to view your withdraw options.

Transaction fee: 2.9% + $.30

Escrow.com

The only national fully licensed and accredited company protecting buyers and seller online.

Escrow.com may release funds to the Seller after the Inspection Period has ended. The Inspection Period is agreed upon by both parties and commences once the Buyer confirms receipt or Escrow.com confirms delivery of merchandise or registrant information to the Buyer’s address on file. In the event the transaction closes without involvement from the Buyer, a 24 hour notice may be sent to the Buyer.

Funds are released to the Seller the same or next business day after successful completion of a transaction and upon verification by Escrow.com.

For USD transactions, the seller can select from these disbursement options: domestic wire transfer ($10), international wire transfer ($20). Electronic check (ACH) payments (no charge) are also available for U.S. customers only.

Transaction fee: From 0.89% – 3.25% other fees may apply

Superphonica & Escrow.com

The world's leading and nationally accredited company protecting buyers and seller
online together with Superphonica.

Peace of mind for Sellers

The Buyer sends the agreed upon payment to Escrow.com, and then Escrow.com alerts the Seller to send the merchandise to the Buyer. Protected from fraudulent checks and money order scams, the Seller has peace of mind knowing funds are behind the Escrow.com shield. Escrow.com tracks the merchandise to confirm when it has been received by the Buyer and starts the inspection period.

Confidence for Buyers

We do not release the money to the Seller until the merchandise has been received and approved by the Buyer. This provides online buyers the same security that off-line buyers have.

How does Escrow.com work?

Escrow.com reduces the risk of fraud by acting as a trusted third-party that collects, holds and only disburses funds when both Buyers and Sellers are satisfied.

1

Buyer and Seller agree to terms

Either the Buyer or Seller begins a transaction. After registering at Escrow.com, all parties agree to the terms of the transaction.

2

Buyer pays Escrow.com

The Buyer submits a payment by approved payment method to Escrow.com’s secure Escrow Account. Escrow.com verifies the payment and the Seller is notified that funds have been secured ‘In Escrow’.

3

Seller ships merchandise to Buyer

Upon payment verification, the Seller is authorised to send the merchandise and submit tracking information. Escrow.com verifies that the Buyer receives the merchandise.

4

Buyer accepts merchandise

The Buyer has a mutually agreed upon set number of days to inspect the merchandise and the option to accept or reject it.

5

Escrow.com pays the Seller

Escrow.com releases funds to the Seller from the Escrow Account.

Payment FAQs

How does online escrow work?

Online escrow is a five-step process. It protects the Seller by verifying funds and protects the Buyer by allowing inspection of the merchandise before funds are disbursed. For an overview, visit five-step tutorial.

How much does Escrow.com cost?

The fees range from 0.89% – 3.25% and others fees may apply. To get the most accurate price use their Electronics Calculator.

How does PayPal work with Escrow.com?

Escrow.com has added PayPal as part of their premier payment options. A Buyer can send funds from their PayPal account by choosing the PayPal option on the transaction screen. This offers the convenience of PayPal with the protection of Escrow.com. Either the Buyer or Seller must have completed a transaction before and the transaction amount must be less than $5000 USD in order to use the PayPal option. The transaction must also be in US Dollars and, where applicable, online trackable shipping must be used to track delivery of the goods.

Can I use my credit card or PayPal as payment for a transaction?

Escrow.com only accepts credit card and PayPal payments for Premier Service transactions. Please note that Premier Service transactions are limited to a maximum $5000 USD (per all active transactions). In addition, Escrow.com has strict policies governing the acceptance of credit card and PayPal payments. Below are some common reasons a credit card or PayPal payment may not be accepted for your transaction:

Your total amount paid in the last 6 months via credit card or paypal exceeds $5,000 (where you are the buyer).

The total amount paid to you in the last 6 months via credit card or paypal exceeds $20,000 (where you are the seller).

The transaction does not involve shipping to the credit card or PayPal confirmed address.

Information provided to Escrow.com is determined to be incorrect, or, in certain situations, when we cannot reach you at the phone number you provided in your account profile.

Who is responsible for paying the escrow fees to Escrow.com?

When you agree on the price and delivery method for your escrow transaction using Escrow.com, you will also have the option to specify who pays the escrow fee. For a normal transaction, you can select ‘Buyer’, ‘Seller’, or ‘50% Buyer / 50% Seller’.

How long does the escrow process take?

It depends upon :

The inspection period agreed upon by both parties.

The Buyer’s payment method.

Delivery time from Seller to Buyer.

Seller’s selected disbursement option. Generally, most escrow purchases can take from 5 to 20 days.

Are international sales or purchases allowed?

Yes. They offer online escrow services to countries outside the United States. In addition, please contact the courier to insure you have made allowances for all customs, duties, taxes, and other fees associated with international shipping. In most instances, you can expect delays in delivery due to customs inspections.

How does Escrow.com protect me?

How does Escrow.com protect me?

With Escrow.com, every step in your transaction is verified with proven tracking and verification procedures.

–How Buyers are protected:

Escrow.com tracks and verifies delivery of the shipped merchandise.

The Seller isn’t paid until the Buyer accepts the merchandise, or the agreed upon inspection period expires.

–How Sellers are protected:

Escrow.com verifies delivery of merchandise to the Buyer via the online trackable shipping that the Seller provides to Escrow.com.

The Seller is notified to ship after Escrow.com verifies good funds.

When should I use Escrow.com vs. Paypal?

There are many variables in making this decision and I would suggest researching both options thoroughly. Escrow is designed for exchanging higher-end items (above $500 in value) that merit the security and peace of mind that Escrow.com delivers. Typically, customers use the service when the buyer and seller are unknown to each other, for purchases made on auction sites, classified ad sites, business-to-business e-commerce sites and online merchants.

How do I get paid?

We partner and integrate with PayPal and Escrow.com. Their systems are recognized worldwide, easy-to-use and secure. You may accept payments from a wide variety of payment methods including credit and debit cards, PayPal, and Escrow.com.

Paypal: To get paid, someone must send a payment to your email address. PayPal will send you an email to let you know you have a payment. To receive your payment, you must open a PayPal account and confirm that email address. If you already have a PayPal account, login to your account and click Activity at the top of the page to view the details of your payment.
As soon as you receive the payment, it goes into your PayPal balance. When you have a PayPal balance, you can either use those funds to send a payment or you can withdraw the funds. Log in to your account and click Transfer to your bank to view your withdrawal options.

Escrow.com: Escrow.com may release funds to the Seller after the Inspection Period has ended. The Inspection Period is agreed upon by both parties and commences once the Buyer confirms receipt or Escrow.com confirms delivery of merchandise or registrant information to the Buyer’s address on file. In the event the transaction closes without involvement from the Buyer, a 24 hour notice may be sent to the Buyer. Funds are released to the Seller the same or next business day after successful completion of a transaction and upon verification by Escrow.com.
For USD transactions, the seller can select from these disbursement options: domestic wire transfer ($10), international wire transfer ($20). Electronic check (ACH) payments (no charge) are also available for U.S. customers only.

What’s the difference between transaction fees and selling fees?

Transaction fees are independent from Superphonica and depend on your payment processing company (Escrow.com or PayPal). We follow 100% transparency in all buying and selling transactions there are no hidden fees. The selling fee is 1% of your final sale price and the only fee Superphonica collects. That’s it.

How does Superphonica protect sellers?

Keeping financial information secure is absolutely essential when selling online. That’s why Superphonica partners with industry leaders. We let the experts protect you with state of the art encryption and 24/7 monitoring. PayPal’s Seller Protection Policy or Escrow.com will protect your online sales, minimize claims and chargebacks and help prevent fraud.

We understand that your reputation is everything. Abuse of our review system will not be tolerated and reviews that violate our policies will be removed.

If a buyer reports that an item has not been delivered or is not as described, as long as you have followed the Seller Protection Policy, Superphonica will attempt to help you resolve these disputes.

What happens if a buyer doesn't pay?

Seller fees are only assessed once a buyer actually pays for an item. If a buyer has purchased an item but not paid, we will help relist the item for you if necessary. This is a violation of our Policies and taken seriously, which could result in the suspension of the buyer’s account.

Do I owe Superphonica anything before a listing sells?

No. Listing fees are old school. No money changes hands until you sell something.

I don't see an option for Escrow.com when setting up my store. How do I offer Escrow?

When you set up your store the only option you will see is PayPal. This was done for simplicity and speed for our sellers. There’s good news though. When buyers checkout with your item, they will see Escrow.com as an option for payment. Since Escrow.com requires a bit of discussion between buyers and sellers before the sale is complete, this is the prefered process.