Terms & Conditions

It is the responsibility of each guest to read the terms and conditions of your booking. Your booking is bound by these terms. Payment of Deposit to Sheenco Travel signifies acceptance of the following terms and conditions;

Passage to Ireland:

Sheenco Travel is an incoming tour operator providing a ‘land only’ service. Sheenco Travel therefore is not responsible for passenger travel into or out of Ireland/Britain. Sheenco Travel may sell airline tickets as part of an affiliate program but all responsibility for the sale of the airline rests with the licensed agent. Sheenco Travel will not be responsible for any delays, cancellations or other hindrance of passage to your point of entry.

Deposits & Payments:

For bookings made more than 90 days before departure, a non-refundable 25% deposit of the land-cost total is required. The remaining balance is due 90 days prior to departure. There are certain exceptions to these deposit requirements for certain products and they are listed below. If full payment is not received, reservations will automatically cancel and deposit payment become forfeit. No travel documents or confirmation numbers will be e-mailed out until full payment has been received. We are pleased to accept payment by Visa and MasterCard. Payments by Discover and American Express will incur an additional service fee of 2%. We can also accept checks and wire transfers. Bookings made within 30 days of arrival must be paid in full by wire transfer. In this case Sheenco Travel will supply bank details to process payment by wire transfer.

Cancellations:Package tour dates are not guaranteed. Should tour suppliers cancel the itinerary prior to arrival Sheenco Travel will offer the next available date at no additional land cost. If this is not acceptable, a full refund of the cost of the tour will be made. Sheenco Travel cannot accept responsibility for any additional costs or fees relating to such a package booking. If you purchase a non-refundable airline ticket, ensure that you understand the conditions under which the ticket is issued, as Sheenco Travel is not responsible for any cancellation penalties due to non-refundable airfares.

General Cancellation Fees:Up to 90 days before date of arrival – loss of deposit Between 89 to 30 days before date of arrival – 50% less than 30 days before date of arrival – 100% Sheenco Travel strongly recommend you purchase travel insurance for your trip and are pleased to offer a range of options through our partners at the Travel Insurance Center. For a detailed quote and/or to purchase comprehensive travel insurance for your vacation please CLICK HERE and complete the requested information. Don’t forget to add in the cost of your airfare if you would like the cost of your flights included in your travel insurance. If you have any questions regarding travel insurance or need help choosing the plan that is right for you please call the Travel Insurance Center on +1 866-979-6753 or +1 402-343-3699. If purchasing your travel insurance over the phone please quote the source ID SheencoTravel.

Amendment Fees:You will be charged, an amendment fee of $30 (“Amendment Fee”) by Sheenco Travel for all permitted passenger-initiated changes made, after receipt of deposit or full payment by Sheenco Travel. Hotels, Car Rental companies, Coach Hire etc. may charge additional fees for changes or cancellation. Changes to or cancellation of part or all of your travel package must be notified to Sheenco Travel in writing before we can make any changes or cancellations.

Travel Documents

Travel Documents including confirmation numbers will be emailed 14 days in advance of departure date.

Unused package arrangements:Sheenco Travel cannot make refunds or exchanges for unused accommodations, services or features of any package unless agreed upon prior to departure. Claims or disputes should be submitted to Sheenco Travel in writing no later than 28 days after the end of the tour.

Travel Insurance:Sheenco Travel is not responsible for mechanical breakdowns, government actions, weather, acts of God, missed connections or related expenses to/from flights or other circumstances beyond its control. To guard against unforeseen circumstances, we strongly recommend you purchase travel insurance.

Trip Delay:Sheenco Travel will not be in a position to reimburse or compensate for lost travel arrangements due to your arrival into Ireland/Britain being delayed beyond your scheduled arrival date because of delay or cancellation by the air carrier. We recommend you purchase Trip Insurance to protect against this.

Car Rental:Reservations will be secured on receipt of your deposit. It is the Guests responsibility to notify Sheenco Travel if they are in breach of any of the car rental company’s terms & conditions. See separate Terms and Conditions for the Car Rental Companies shown at the end of this document.

Please Note the Car Rental Company will require a credit card imprint when you are picking up your car to cover any excess (deductible), fuel deposit etc. All our Car rentals include all compulsory insurance, unlimited mileage, and all taxes. Any rentals where the vehicle is not returned to the same location as it is collected will be subjected to a one way fee payable directly to your Rental Car company at pick up time. Your car rental company will offer additional optional insurances at the point of pick up. This and any other optional extras (additional driver(s), child seats, GPS, etc) will be billed directly to you by the car rental company.

Please be advised we use different companies in Ireland and the UK so please ensure you review the correct ones that relate to your package. For combined trips to Ireland and the UK you may be using both car rental companies in which case you will need to review the detailed terms and conditions for both countries. If you have any questions in relation to your car rental please contact your Luxury Travel Specialist.

Hotel Accommodation: Reservations will be secured on receipt of your deposit. Sheenco Travel will book the hotels requested by the Guest but will offer an alternative of the same standard as close as possible to the location requested if the Guest’s first choice is not available. Where the first choice of accommodation is not available and the alternative offered is not suitable the booking deposit/payment on your hotel accommodation is refundable.

Chauffeur Driven Tours

Reservations will be secured on receipt of your deposit. All Chauffeur Driven Tours include vehicle rental, insurance, gas, driver’s expenses, all taxes and fees. Gratuity not included. Optional extra costs to be covered by guest include tolls, ferries and parking costs. Driver/Guides are available for 8 hours per day in accordance with Irish law with a minimum overnight rest period of 11 hours.

Escorted Coach Tours:Reservations will be secured on receipt of your deposit. Once your place on the tour is confirmed any cancellation or change will be subject to cancellation penalties or change fees. Please specify preferred room type at time of booking. Sheenco Travel reserve the right to change any tour itinerary as required.

Responsibility:Sheenco Travel, is not responsible for any personal injury, property damage or other loss a guest incurs on any travel (organized by Sheenco Travel), arising from acts or omissions by any air carrier, public transport company, hotel, car rental company, subcontractor or other person or organization, whether or not such company is rendering any services supplied to Sheenco Travel. All tickets and vouchers are issued and supplied subject to the foregoing and to any and all terms and conditions under which transportation and services are provided. Sheenco Travel accepts no responsibility for losses or expenses due to delay or changes in schedules, flight cancellations due to mechanical problems, sickness, weather, strikes, war, quarantine or other causes. Customers must bear all such losses or expenses.

Applicable Law:Guests contract with Sheenco Travel is subject exclusively to and is governed by and constructed in accordance with the laws of the countries they are visiting (Ireland/Britain) and are subject to the exclusive jurisdiction of those countries (Irish/Britain) courts.

Should you have any problems during you vacation in Ireland, please do not hesitate to contact Sheenco Travel and we will be very happy to assist you in any way we can.

A young driver surcharge of EUR 26 per day including tax will be applied payable directly to the car rental company.

25 Years Groups A, B, C, E & F

27 Years Groups D, J, Q, G, P, S & V

30 Years Groups I, M, N, T, W & Y

Maximum Age :

Customers aged between 75 – 79 years can rent with specific conditions :-

1 )Must drive regularly & hold a current motor insurance policy.

2 ) Provide a letter from their doctor to state that they have been in good health for at least 12 months.

3 ) Provide a letter from their insurers to state that they have not been involved in any incidents in the last 5 years.

Driving Licence:

Must hold a current national license valid for at least 2 years or more at time of Rental. Provisional or Learner drivers or seriously endorsed license holders are not Eligible to rent a vehicle e.g drink driving disqualification.

One Way Fees

One Way / Southern Ireland: One Way rentals are free of charge between Dublin Airport & Dublin Downtown Locations ( South Circular & North Circular Road Locations ) on all rental durations.

A one way drop to any other Hertz Location will incur the following fee’s :-

One Way / Northern Irl : A one way fee of EUR 160 is applicable for returns to the following locations in Northern Ireland :- Belfast Int’l Airport / Belfast City Airport / Belfast Downtown / City of Derry

Insurance

The following insurances are included:

1 ) Compulsory Motor Insurance

2 ) Collision Damage Waiver ( CDW )

3 ) Theft Protection ( TP )

Compulsory Motor Ins: By Irish Law, the car rental company must provide Insurance for any damage to any other vehicle/Property or Injury to another person ( including death ). Compulsory Motor Insurance does not insure against damage or repairs to the car (see Collision Damage Waiver – CDW below ) or does not insure against injury or loss to the Driver.

Theft Protection: Theft Protection ( TP ) is included and provides Insurance for the rental vehicle in the event it is stolen, subject to the damage excess to be paid by the Renter – see below

Collision Damage Waiver: Collision Damage Waiver ( CDW ) means the Driver is insured in relation to Damage to the rental vehicle subject to the damage excess to be paid by the renter which are as follows;

EUR 1,600 Car Groups A & B

EUR 2,000 Car Groups C, D, Q, E & F

EUR 2,500 Car Groups J, G, V, P & W

EUR 3,000 Car Groups S, T, I, M, N & Y

Optional Insurances available to the renter

Super Cover: Super Cover ( SCDW ) can be added to a rental which reduces the damage Excess to Zero . The following are the applicable amounts payable directly to the car rental company:-

EUR 16.00 per day Car Groups A & B

EUR 19.00 per day Car Groups C, D, E & F

EUR 21.00 per day Car Groups G, J, P, Q, V & W

EUR 30.00 per day Car Groups S, T, I, M, N & Y

Tyres, Wheels, Keys or fuel are not covered by Super Cover. Terms & Conditions apply. Prices are subject to change.

Driver & Baggage: DBP / PAI is optional at EUR 5.50 per day or EUR 38.50 per week payable directly to the car rental company.

Additional Driver: A charge of EUR 9.50 per day, per each additional driver will be applied, including tax – this is payable directly to the car rental company.

Optional Extras – Payable directly to the car rental company

Baby Seats: Available on request – baby seats are suitable for children aged between 6 Months – 4 / 5 years. A charge of EUR 40 per hire will be applied and if the Seat is not returned at the end of rental a charge of EUR 100 is applied.

Booster Seats: Available on request – booster seats are suitable for children aged between 5 – 11 years. A charge of EUR 15 per hire will be applied.

GPS: GPS Units ( Hertz Neverlost ) can be hired at a charge of EUR 15.89 per day Or EUR 73.78 per week, including tax.

Fuel: Vehicle is provided with a full tank of fuel, once returned full no additional. Fuel charge to be applied. If not returned full, fuel charge will be applied Plus a refueling service charge of EUR 9.50 including tax.

Fuel Purchase Option: Renters have the option of prepaying for a tank of fuel at the start of the Rental at a discounted rate ( to be advised at time of pick up ). With this Option renters should aim to return their vehicle empty or as close to empty as possible, as there is not a refund for unused fuel.

Damage Procedure

At the start of every rental, each renter is asked to familiarize themselves by viewing digital photographs of the car with annotations circled in red to alert to any Pre-existing damage or defects recorded by the representative when carrying out the Vehicle Pre-Inspection ( VPI ). The photographs of the rented car are assigned at the desk to the renters Rental Agreement number and a copy of the PDF report is emailed to the customers email address.

When renters receive their vehicle they are asked to re-check that the vehicle matches the VPI – if not the report can be amended prior to departing & a supplement report is emailed to the renter reflecting the changes.

In the event of damage to the rental vehicle – renters are liable for the Limited Excess charge ( or standard excess if the LEP has been revoked due to an incident ) . Clients may also be liable for the following additional amounts :-

A ) Damage to the vehicle clutch assembly which is determined to be caused by driver error.

B ) Damage to the vehicle as a result of driving through flood water and / or water damage.

C ) Damage to the vehicles engine and / or components caused by gross negligence.

D ) Damage incurred as a result of contaminated / incorrect fuel.

E ) Damage to the vehicle caused by the loss or theft of the keys or locking the keys inside the vehicle.

F ) Damage sustained by the vehicle being driven off-road.

G ) Call-out charges in the event of Emergency Roadside Assistance being required.

H ) Recovery charges by specialist equipment

The vehicle is checked in at time of return & compared with the VPI report created at time of pick up. New damage is recorded and a copy of the report is sent again to the customers email & our Damage / Claims Department for processing.

All incidents with the rental vehicle ( traffic accident, loss, damage or theft of the vehicle ) should be reported to car rental Head Office immediately and to the Police. If there are 3rd parties involved – their details should be obtained ( vehicle registration numbers, owners, drivers, insurers and policy numbers and of all witnesses names, addresses & telephone numbers ). An incident report form will need to be completed also.

Traffic fines / Toll charges

The renter is fully responsible for all fines and any consequences of the violation of traffic & parking prohibitions during the rental. Where the car rental company is required to pay such fines, the renter agrees that we may debit their credit or charge card during the rental or after the return of the vehicle with the amount of any fine, plus an administration fee.

A “ No Barrier tolling “ system is now in operation on the Dublin M50 Motorway between Junction 6 ( N3 Blanchardstown ) and Junction 7 ( N4 Lucan ). All rental vehicles have been registered with the Toll Operator and therefore the car rental company will be charged automatically for each toll incurred. A Toll Fee of EUR 3.10 per usage will be charged directly to the customer on their credit card. Toll prices are subject to change.

At all other Tolling Booths in Ireland – barriers are in place & cash payment facilities are available – the renter is responsible for payment at each of these.

CAR RENTAL INFORMATION UK:

Taxes

State Tax (STAX) Included at 20%

Surcharges

Airport Fee (AAF) Included at 17.5%

Theft Protection

Included in Collision Damage Waiver

Third Party Liability

Included in the rate

Mileage

Unlimited

Collision Damage Waiver – Exclusive Rates

Rates include unlimited mileage, and third party liability for one driver.

· All additional drivers must meet all rental requirements. · Additional drivers must appear at the rental counter with the primary renter. · Additional drivers must sign the rental agreement. · An additional daily fee may apply for any Additional Drivers.The additional driver can only be added to the contract at the pick up location.

Rate/Day

1st additional driver is free – all other additional drivers are charged at £5 per day payable direct to the car rental company

Age Requirements

All drivers must be 25 years of age or older. Drivers aged 25 – 29 can rent all vehicles except full size MPVs (MPV and MPVA), small premiums (PDMR/PDAR), large premiums (LDMR/LDAR) and 4x4s (IFMR/IFAR and FFMR/FFAR). Age 30+ can rent all vehicles.

Rate/Day

N/A

Child Safety Seat

Child seats are available at airport locations for a cost of £9.00 per day up to a maximum of £99.99 per month and must be pre ordered when booking your package with Sheenco Travel. Child seats can go one way at an additional cost of £35.00 per rental. Customers will be required to fit the child seat themselves. Child seats have a replacement fee of £130.00. (all charges above are subject to all applicable taxes and are payable direct to the car rental company)

GPS Navigation Device

GPS units are available from airport locations at a cost of £9.45 per day up to a maximum of £65.00 per month.All units have a replacement fee of £170.00. (all charges above are subject to all applicable taxes and are payable direct to the car rental company)

Cross Border Policy

No vehicles can be taken out of the UK Mainland except for travel to Northern Ireland or the Republic of Ireland, although the vehicle must be returned to the territory where it was rented. There is a charge of £125 per rental to take the vehicle to Mainland Ireland —please ensure your Luxury Travel Specialist at Sheenco Travel is aware of this requirement prior to booking your trip. 48 hours notice is required to take a vehicle cross border. The cost to go from Northern Ireland to Southern Ireland will be £75.

Rate/Day

N/A

One way rentals

All Rentals where the vehicle is not returned to the same location as it is collected will be subjected to a one way fee of £50. One way rentals are only allowed between locations on the UK mainland.

Renter Requirement

Must meet the location’s minimum age requirements. All drivers must hold a full, valid national license.Overseas License: International driving permit is only required with if the driving license is written in a language or characters different to those of the renting country. Even when an International Driving License is required, a domestic license must be provided. UK residents that hold a non-EU license may drive in the UK for up to 12 months from the time they become a resident. After 12 months, the overseas license will be deemed illegal in the UK and it must be exchanged for the UK equivalent. A renter holding a non-UK license must produce a full valid passport at the time or rental and the reservation name must match the name on the driving license.

Payment Policy

All major Credit and Debit cards (excluding Solo, Visa Electron, Diners Club and all unembossed maestro/debit/credit cards) are accepted. On collection of the vehicle, a £200.00 security deposit will be charged to your card. On acceptable return of the vehicle, the security deposit will be credited. Payment is not accepted by either Cash or Cheque. All Credit and Debit cards used for payment/deposit must be in the name of the renter. Premium and 4x4s can not be rented using a debit card.

Refueling Policy

Vehicles will be provided with a minimum ¼ tank. The customer has the option of either Fuel Pre-Purchase or to pay for used Fuel on return of the rental vehicle.

Delivery & Collection

Delivery and Collection is not available.

Roadside Assistance

Emergency contact details for 24/7 roadside assistance can be found on the rental contract. Customers should call this number if required. Dependent on the circumstances, we reserve the right to not replace the vehicle and pass on specific repair/callout charges to the customer.

Roadside Assistance Protection (RAP)

Roadside Assistance Protection (RAP) is an agreement between the renter and the car rental company by which Enterprise agrees to contractually waive its right to collect for lock out and lost key service, breakdown call out service, tyre damages, and any glass damages. Coverage is subject to the actions that void RAP, as defined in the rental agreement.

Rate/Day

RAP is charged at £5.75 per day payable directly to the car rental company