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"With the way that the patient presented (to the hospital) it was entirely appropriate that security were involved to restrain her," Mr Mackway-Jones told reporters on Thursday.

"You really need to understand the full context. The footage that has raised all these questions is only part of the overall care for the patient, so really if you understand the wider context of what has happened, it paints a very different picture."

Mr Mackway-Jones said Queensland Police had conducted an investigation into the incident and the Health service had also conducted an internal review, with both finding no case to answer.

The couple are understood to have made a complaint to the health ombudsman, and Mr Mackway-Jones said they would cooperate fully with any further investigations.

Premier Annastacia Palaszczuk said security officers in hospitals should act respectfully, but she understood there was more to the matter.

Ms Palaszczuk says she found out about the incident through media coverage, but could not confirm whether her office had been informed before it was made public.