News Releases

Repair work is complete at Appalachian Power's Byllesby hydroelectric dam in Carroll County, Va. allowing the company to reopen the area to outdoor enthusiasts. The forebay and portage access have been closed since spring 2014. Byllesby and its companion Buck Dam were damaged by heavy rains and high water from a major storm that hit the New River in January 2013.

Appalachian Power has opened its Oak Grove Public Boating Access Facility serving visitors on the company's Smith Mountain Lake. The 10-acre, $1-million public area is centrally-located near Hales Ford Bridge in Franklin County; it is handicap-accessible, includes a double-sized boat launching ramp, a large fishing pier, more than 60 parking spaces, public restrooms, and "dark skies" lighting.

Appalachian Power has awarded more than $150,000 in grant funds to assist communities with business recruitment and retention in the company's West Virginia, Virginia and Tennessee service territory. Eight localities and nonprofits will each receive $20,000 through the company's Economic Development Growth Enhancement (EDGE) program.

Weather conditions, river flows and unexpected repairs have caused a delay in the planned reopening of the forebay and portage access at Appalachian Power's Byllesby hydroelectric dam in Carroll County, Va. Byllesby was damaged by heavy rains and high water from a major storm that hit the area on New River in January 2013.

Appalachian Power and AEP employees will celebrate Read to Me Day on Thursday by sharing a book with students at nearly 445 elementary schools in Tennessee, Virginia and West Virginia. About 320 volunteer readers will read aloud at nearly 445 elementary schools in the three-state region.

Appalachian Power has cancelled the planned lowering of the water level at Claytor Lake for November. The nine-day drawdown was to begin next week. The Pulaski County Public Service Authority was concerned the drawdown might interrupt water service for some customers.

Appalachian Power has proposed six new programs that will help its Virginia customers reduce energy usage and demand. The company filed a request with the Virginia SCC seeking approval for the portfolio of programs that will benefit residential and C&I customers.

AEP West Virginia Transmission Company, an Appalachian Power affiliate, filed an application on October 14, 2014, with the Public Service Commission of West Virginia requesting permission to rebuild approximately 6.3 miles of 46 kilovolt (kV) transmission line in Kanawha County.

Appalachian Power hopes to ramp up the talk and interactions to save energy and other natural resources in homes this fall with a new energy efficiency program aimed at high schools students and involving their parents. Called Eco-Stewards®, this interactive program engages high school students in performing a LifeStyle Analysis on their home to see their home's energy and natural resource use or carbon footprint.

Thousands of Appalachian Power customers in Grayson County will experience a power outage on Sunday, September 14 that could last as long as 12 hours. The outage will allow line crews to perform repairs and upgrade critical equipment. Customers should make arrangements and prepare for personal, medical or other needs that might occur during that time.

Food pantries and shelters in nine southern W.Va. counties are helping their clients with more than food supplies. The agencies are participating in the distribution of 40,000 ENERGY STAR® certified Compact Fluorescent Light (CFL) bulbs to 10,000 low income families through Appalachian Power's energy efficiency initiatives.

Small business customers of Appalachian Power in Virginia are among the latest targets of scam artists seeking to extort cash. The scam instructs customers to make immediate payment or have their service disconnected. Victims often are directed to purchase prepaid debit cards, such as a Vanilla or Green Dot.

Proposed consent decrees were filed in two federal courts on Friday to resolve a coalition of environmental groups' allegations against American Electric Power's John Amos, Mitchell and Kammer plants in West Virginia

Appalachian Power on Tuesday submitted its annual fuel factor filing with the Virginia State Corporate Commission (SCC) requesting that the current fuel factor remain in place through the summer of 2015.

Appalachian Power and Wheeling Power, both subsidiaries of American Electric Power (AEP), on Monday filed a request with the Public Service Commission of West Virginia for a $226 million revenue increase. If approved, the request would raise rates in West Virginia by approximately 17 percent. The exact amount of the increase will vary by customer class and usage.

Appalachian Power will consolidate area hydro operations employees into one Roanoke office location later this year. The move includes the Smith Mountain Project Shoreline Management staff currently housed in the company's distribution service center at Rocky Mount which will remain open.

Appalachian Power today filed an application with the Virginia State Corporation Commission requesting permission to make improvements and additions to the company's existing high voltage transmission facilities in Tazewell and Buchanan Counties. Over 95 percent of new transmission line construction will take place in existing right of way.

CHARLESTON, W.Va., May 23, 2014 - As part of a regional upgrade to the transmission grid in southeastern Ohio and West Virginia, Appalachian Power, a unit of American Electric Power (NYSE: AEP), plans to replace the existing wire on a 345-kilovolt (kV) transmission line that runs from Waterford, Ohio, to New Haven, West Virginia. All of the work will take place within existing transmission line right of way, and more than 90 percent of it will be done on existing towers.

Appalachian Power will host an open house April 29 at Cloverdale Elementary School to answer questions about a major construction project starting soon in Botetourt County. The Virginia State Corporation Commission (SCC) on January 24 approved the company's request to complete a $237 million electric transmission infrastructure upgrade in and near the existing Cloverdale Substation.Construction work will begin in June 2014 and continue into 2017.

Appalachian Power today announced a project to improve the electric transmission system in and around Fayette County, W.Va. Work associated with the project will address voltage, thermal, and reliability issues identified by PJM, an independent regional transmission operator.

Appalachian Power submitted filings March 31 with the Virginia State Corporation Commission (SCC) that will hold steady the company's base rate for the next two years. The company also asked to lower customer rates in a separate rate adjustment clause (RAC) filing.

The revised Shoreline Management Plan (SMP) for Appalachian Power's Smith Mountain Pumped Storage Hydroelectric Project in Virginia is now available in its entirety online. Property owners, businesses, contractors and other interested parties can find the SMP at www.smithmtn.com . There are additional ways to get the information.

The Public Service Commission of West Virginia today approved a new vegetation management program for Appalachian Power and Wheeling Power. The new program will move tree trimming and other vegetation management to a four-year cycle.

Appalachian Power, along with Wheeling Power, today submitted its annual Expanded Net Energy Cost (ENEC) filing to the W.Va. Public Service Commission (PSC) for reimbursement of past and ongoing costs of fuel (primarily coal) and purchased power. In addition, the companies filed a proposal for Wheeling Power to acquire an undivided 50 percent of the Mitchell Plant from AEP Generation Resources to meet the capacity and energy obligation to serve Wheeling Power customers

Appalachian Power is working to strategically stage employees and contractors in preparation for winter weather that meteorologists forecast could blanket the area with ½-inch of ice and up to 8 inches of snow by Monday.

With meteorologists forecasting the accumulation of up to a ½-inch of ice Sunday into Monday, Appalachian Power is encouraging its customers to prepare for a potential power outage should ice hit the area this weekend as predicted.

Appalachian Power is teaming up with Habitat for Humanity of West Virginia, Huntington Area Habitat for Humanity and a partner family to build an energy-efficient home using Energy Star standards and products. The house will be built this fall with Appalachian Power employees, Habitat volunteers and partner families.

With forecasts of more than a foot of snow to hit parts of its Virginia service territory by Thursday, Appalachian Power on Wednesday moved nearly 100 contractors and employees into areas expected to experience the most severe effects of the winter storm.

Appalachian Power today announced a planned $80 million upgrade to the electric transmission infrastructure that serves southern West Virginia. The project in McDowell County will ensure adequate and reliable local electric service and provide for economic growth. Appalachian expects to complete the project in 2017.

Appalachian Power today announced a planned $50 million upgrade to the electric transmission infrastructure that serves western Virginia. The project in Tazewell and Buchanan counties will ensure adequate and reliable local electric service and provide for economic growth. Appalachian expects to complete the project in 2017.

Small business owners who are customers of Appalachian Power in West Virginia are the latest targets of scam artists seeking to extort cash. The scam, which instructs customers to purchase prepaid debit cards, such as a Vanilla or Green Dot, has been used in other states.

With persistent frigid temperatures this winter, coupled with another dose of arctic air blasting the region this week, Appalachian Power is urging customers to plan for the possibility of higher electric bills.

As another arctic deep freeze makes its way across Appalachian Power's three-state service territory, customers in Virginia, West Virginia and Tennessee are being asked to join in regional efforts to conserve electricity use on Tuesday.

The W.Va. Public Service Commission has approved a plan to upgrade transmission facilities in the Kanawha Valley requested by an affiliate of Appalachian Power. AEP West Virginia Transmission Company, Inc., sought approval of the plan in filings made last year.

With forecasters predicting a winter storm to blanket the service territory with up to 6 inches of snow and bring single-digit temperatures beginning Tuesday, Appalachian Power is preparing for heavy electricity demand.

Appalachian Power customers in Virginia, West Virginia and Tennessee set an unofficial all-time peak demand of 8,410 megawatts (MW) at 8 a.m. Tuesday, Jan. 7. Arctic cold weather across the company's entire service area helped push electricity consumption past the previous record of 8,308 MW set on Jan. 16, 2009.

As arctic air and frigid temperatures drive demand for electricity, the energy grid operator that serves the Mid-Atlantic region on Tuesday asked Appalachian Power and its customers to help out by conserving energy.

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Privacy Policy

Privacy Policy for Appalachian Power, a unit of American Electric Power (AEP)

Scope

This Privacy Policy applies only to
AppalachianPower.com and the Appalachian Power customer mobile app (com.aep.customerapp.apco).
Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each.
Throughout the site or app, we may provide links to resources and sites that are not part of AppalachianPower.com or the Appalachian Power customer mobile app.
This Privacy Policy does not apply to those resources and sites.

Consent

By using this site or app, you consent to the terms of this Privacy Policy.
Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

Passively collected information

During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels
and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities.
This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.

Personally identifiable information

On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us.
In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in.
If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

We may transfer the information to Appalachian Power’s affiliates and subsidiaries, unless such transfer is prohibited by law;

We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);

We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);

We may make such information available to third parties who are providing services to Appalachian Power (for example, providing the information to third parties performing computer-related services for Appalachian Power);

We may use the information to communicate with you about products and services that may be of interest to you.

We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or

We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

Appalachian Power uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, Appalachian Power reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.

Security

Appalachian Power takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from Appalachian Power may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions
about this privacy policy, please contact us.

Changes to This Policy

Appalachian Power reserves the right to change this Privacy Policy at any time. If this Privacy Policy
changes, the revised policy will be posted to this site. Please review this Privacy Policy before
you provide any personally identifiable information through this site. Use of our web site after
the posting of a revised privacy policy constitutes your consent to the revised policy.