From Windows Explorer, type ftp://username:password@ftp.drivehq.com (replace username and password with your own). If you have a free account, there is a limit to number of log-ons per day. Typically, this limit is 25. If you have further questions, please e-mail us at support@drivehq.com. And please provide as much detail as possible.

Due to our huge user base, DriveHQ FTP site always has a very high number of concurrent connections. In order to serve more customers efficiently, our FTP site automatically disconnects idle FTP connections in about 4 minutes of inactivity. For a free service user, it is recommended to connect to our FTP site only when you need it, and disconnect it when finished. If you have a paid account, it should work better, plus, you can also access another FTP site: proFTP.drivehq.com