Inventory

Software Licenses

Software licensing is one of those things that makes your hair turn gray and your eye twitch for months on end. But, unfortunately, keeping up
with it is an essential part of your job as an IT person. Spiceworks has several tools to help ease the licensing strain and let you sleep
soundly at night.

For more information on Software Inventory in general and how Spiceworks scans for software, please
read this doc.

Access the licensing information

In the Inventory app, navigate to My Network → Software

Click the arrow next to “Dashboard” and select Licensed.

Licenses Spiceworks detects

Assuming your scan is set up properly and you’re getting scans of your devices, Spiceworks will automatically discover the software installed
on each device, as well as some Microsoft and Adobe product keys.

Add licenses not automatically detected

In order to add licenses, you’ll first need to mark the software as needing a license:

From the licensing information page you reached earlier, scroll to the bottom and click the Manage Licensing link.

A window will open showing you all the software currently marked as needing licenses.

To add software packages to the list, start typing the name of the program in the “Add title” text box. Select the program from the list
when it shows up, and then click Track.

Now you can add your licenses:

Select the program from the licensed software table.

Click the Licenses tab in the table that shows up.

Now you should see every device that Spiceworks has found that piece of software on.

Click Enter License in the “Key” column for the proper device.

In the modal that pops up, select New License, choose whether it’s an individual or volume license and enter the key. You can also
attach any relevant documentation for the license at this point.

If you are entering a volume license, you’ll need to input how many seats are available. Using this, Spiceworks will let you know if you’ve
accidentally gone over your allotment.

Once everything is correct, click Save.

What does verified/unverified mean?

Verified means that you have confirmed that this license key does indeed belong to this device. Any license key that you enter manually is
automatically marked as “Verified”. You’ll only need to manually verify your Microsoft and Adobe licenses. This is to make sure that
Spiceworks picked up the correct information.

To verify your licenses:

Navigate to the licensed software table.

Select the application you want to verify, then click on the Licenses tab.

You can sort by the “Verified” column.

To verify the license, click the link in the “Verified” column.

Why verify licenses?

Some software companies require that you verify each installation in order to be compliant. Plus, in case something serious happens, it’s
nice to know that you’ve actually verified your licenses, rather than just assumed everything was correct.

Issues with Microsoft Office products

Often when you see old Office keys in Spiceworks, it is the result of one of two things:

Spiceworks is retaining the old keys (to ensure keys are not mistakenly wiped out by the scanner, Spiceworks will retain keys for some Microsoft products even if the keys are no longer present).

The registry keys containing the license key information were not removed when the product was uninstalled.

To resolve this isuue, please try this:\

First, delete the device in Spiceworks.

Run a network scan to redetect the device.

check the Inventory for the device, and see if the old key is still being detected.

Deleting the device confirms Spiceworks is finding the keys from the device (and not retaining the keys from a previous scan).

If the bad keys are redetected, take a look in the registry for these keys (where ## is replaced with Office numbers like 12, 14):
Software\Microsoft\Office\##.0\RegistrationSoftware\Wow6432Node\Microsoft\Office##.0\Registration

Office 2007 should appear under 12, and Office 2010 under 14.

You can access these keys from the regedit app, which you can launch from a Run.. prompt in the Start menu.

Just delete the old key entry, delete the device in Spiceworks and have the scan find it again. Now your keys should be accurate.

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