Transcript

3.
GOAL.AT THE END OF THE SEMINAR THEGROUP WILL GAIN KNOWLEDGEABOUT COMMUNICATION INNURSINGwww.drjayeshpatidar.blogspot.in

4.
SPECIFIC OBJECTIVES.AT THE END OF THE SEMINAR THE GROUP ISABLE TO:1. DEFINE THE TERM COMMUNICATION.2. LIST DOWN THE CHANNELS AND LEVELS OFCOMMUNICATION IN NURSING.3. UNDERSTAND THE FACTORS INFLUENCINGCOMMUNICATION IN NURSING.continuedwww.drjayeshpatidar.blogspot.in

6.
Definition of communication: COMMUNICATION IS THE PROCESS OFEXCHANGING THE INFORMATION, ANDTHE PROCESS OF GENERATING ANDTRANSMITTING MEANINGS, BETWEENTWO OR MORE INDIVIDUALS. IT IS THEFOUNDATION OF SOCIETY AND THEMOST PRIMARY ASPECT OF A NURSEPATIENT INTERACTION.www.drjayeshpatidar.blogspot.in

9.
PURPOSES OFCOMMUNICATION IN NURSINGSYSTEM.1. TO TRANSFER INFORMATIONBETWEEN PATIENTS AND ALLCLASSES OF EMPLOYEES.2. TO INTERPRET AND ADOPTPOLICES IN THE ORGANIZATION.continuedwww.drjayeshpatidar.blogspot.in

11.
Purposes of communication innursing system.3. TO INCLUDE MOTIVATION, CO-OPERATION AND CO-ORDINATIONIN THE EMPLOYEES AND PATIENTS.4 TO IMPROVE NURSE-PATIENTRELATIONSHIPcontinuedwww.drjayeshpatidar.blogspot.in

13.
Purposes of communication innursing system.8. TO DELEGATE OR DECENTRALIZEAUTHORITY.9. TO BOOST THE GROUP MORALE OFTHE WORKERScontinuedwww.drjayeshpatidar.blogspot.in

14.
PURPOSES OFCOMMUNICATION IN NURSINGSYSTEM.10. TO ENSURE PATIENT SAFETY ANDJOB SATISFACTION.11. TO HELP THE GRIEVANCEPROCEDURE AND DISCIPLINARYACTIONS.www.drjayeshpatidar.blogspot.in

15.
LEVELS OF COMMUNICATION.1. INTRAPERSONAL COMMUNICATION- SELFTALK, SELF INSTRUCTION,2. INTERPERSONAL COMMUNICATION-INTERACTION BETWEEN TWO PEOPLE OR INA SMALL GROUP.continuedwww.drjayeshpatidar.blogspot.in

16.
PURPOSES OFCOMMUNICATION IN NURSINGSYSTEM.3. GROUP COMMUNICATION:1. SMALL GROUP COMMUNICATION.2. ORGANIZATIONAL COMMUNICATION.3. GROUP DYNAMICSwww.drjayeshpatidar.blogspot.in

27.
THERAPEUTICCOMMUNICATION TECHNIQUES.1. ACTIVE LISTENING.LISTENING IS A SKILL THAT CAN BE DEVELOPED BYFOLLOWING THE BELLOW MENTIONEDGUIDELINES:a. PHYSICALLY SHOW THAT YOU ARE READY TOLISTEN.b. IGNORE THE CLIENT’S APPEARANCE OR MANNEROF DELIVERY.c. WATCH YOUR NONVERBAL COMMUNICATION.d. KEEP YOUR MIND ON WHAT THE PATIENT ISSAYING.CONTINUEDwww.drjayeshpatidar.blogspot.in

28.
THERAPEUTICCOMMUNICATION TECHNIQUES.e. VISUALIZE THE SITUATION FROMTHE CLIENT’S POINT OF VIEW.f. DO NOT INTERRUPT IMMEDIATELY.g. EVALUATE THE LOGIC ANDCREDIBILITY OF WHAT YOU HEAR.h. DO NOT GIVE YOUR LAST WORD.www.drjayeshpatidar.blogspot.in

33.
BARRIERS OF COMMUNICATIONIN NURSING.6. USING QUESTIONS THAT PROBEFOR INFORMATION.7. USING LEADING QUESTIONS.8. USING COMMENTS THAT GIVESADVICE.9. USING JUDGMENTALCOMMENTS.www.drjayeshpatidar.blogspot.in

35.
BARRIERS OF COMMUNICATIONIN NURSING.NURSE’S ACTION:a. REALIZE THAT THE AGGRESSOR ,NOTYOU, IS AT FAULT.b. DEVELOP A PLAN OF ACTION.c. TAKE ACTION BY OBJECTIVELYRECORDING THE PATTERN OF INCIDENTS.www.drjayeshpatidar.blogspot.in

36.
BARRIERS OF COMMUNICATIONIN NURSING.d. ADDRESS THE AGGRESSOR EITHERBY YOURSELF OR WITH A SUPPORTSTAFF MEMBER.e. MAKE A FORMAL WRITTENCOMPLAINT.f. AS A LAST RESORT CONSIDERLEGAL ACTION.www.drjayeshpatidar.blogspot.in