Oh Oh. I guess I should call ATT to change the billing to the 7300 number. As you said, the 7101 number is the primary billing number. When ATT ports to ooma, they will cancel the 7300, I won't have DSL and I will be out of business.Thank you for your assistance. I will call ATT now.

I can't make outgoing calls. Incoming is perfect and voicemail is perfect. When I dial out, I get a clear ooma dial tone, dial the number, hear a click, but never any ringing. The other party's phone rings, they can answer, but I don't hear them, they hear me. I have tried hard reset, reboot of modem/router followed by ooma reboot after stabilization, and disconnecting everything from hub. I have ATT, 2 wire modem/router, then ooma. Download speed is 2.58b and upload is .43 mb. I spent 2 hours with customer service and they had me reboot repeatedly. My ticket number is CS 27571. I have called various numbers, Verizon cell phones, 800 numbers and Ooma, same results all the time.Any assistance would be greatly appreciated.

I did some troubleshooting and I don't think it has to do with the internet connection as I receive a dial tone when dialing out. Immdiately after dialing, I hear no ringing, but the other person can answer and talk, but no voice is coming through the handset. As I said, they can hear me, but I can't hear them on my end.

No idea why this is. My speed test is below, but is this enough to run the VOIP?

Looks like ooma is going back to Costco. The 60 day return period is coming up and I have been unable to complete any outgoing calls. The supervisor at ooma did call back several times last week indicating that engineers were working on it, promising resolution in 24-72 hrs. I have left 2 messages and she no longer returns calls. DONE

tedsto wrote:I can't make outgoing calls. Incoming is perfect and voicemail is perfect. When I dial out, I get a clear ooma dial tone, dial the number, hear a click, but never any ringing. The other party's phone rings, they can answer, but I don't hear them, they hear me. I have tried hard reset, reboot of modem/router followed by ooma reboot after stabilization, and disconnecting everything from hub. I have ATT, 2 wire modem/router, then ooma. Download speed is 2.58b and upload is .43 mb. I spent 2 hours with customer service and they had me reboot repeatedly. My ticket number is CS 27571. I have called various numbers, Verizon cell phones, 800 numbers and Ooma, same results all the time.Any assistance would be greatly appreciated.

It looks like the nature of your problem changed since you started this thread, and while you changed the subject of the post it did not show in the OP subject, so unless someone read through your thread titled "Multi line connection and Port, a little help please?", they would not know that your problem now was "outgoing call problems". Since you've already decided to return your equipment I guess it's too late to try to help, but I do have one question regarding Costco - I thought they did not have a return time limit, has Costco's policy changed?

Thanks for the response. About a year or two ago they instituted a 60 day return policy on electronics. I am not sure what constitutes electronics, but it appears to be cameras, Tv's, computers, but not printers or faxes. Do you have any suggestions regarding my outgoing call problem, before I return the unit. I still have about a week to work with it.