There are two prestigious awards presented for Quality Performance in the United States. I have had the honor of being involved with both of them as a member of the Juran Global executive staff and award committee. I have also participated as a member of the internal consulting staff of a Deming Prize winner, Florida Power & Light. The key …

Share this Post There has been an ongoing dialogue regarding the contemporary approaches to process improvement and the time it takes for that activity (improvement teams) to show results and impact. We at Juran have developed some solutions to mitigate those concerns in the form of Rapid Improvement Teams. Why are they good for you? They are Rapid! Projects are …

Your organization is probably experiencing the same challenges that most of the ones I have engaged with have. They have a hard time choosing between simple Root Cause Analysis and using the Six Sigma methodology. Although the application of the Six Sigma methodology doesn’t have to be rigid, formal and complicated, it was designed for more complex problems than basic …

Many of us have been exposed to team training and working on different types of teams. In team training workshops we have heard all the benefits of teams, the most famous being 1+1 = 3. That is, the synergy created between people, or the total brainpower becomes greater than the number of people. However, in many cases this fails to …

Leadership teams, especially new ones, typically have a vision to create change (like a culture change or some other new way of thinking) but no plan on how to get there that extends further than three or four months. Many of them say, “We’ll see how it goes and then adjust and/or decide on where to go from there”. What …

Culture change is what is on almost every Leader’s mind when you ask them about what is the most important thing to improve. It’s understandable, the organizational culture drives everything; how we work, make decisions, collaborate, create and even our level of loyalty and commitment. No wonder it is on their mind. Also, when you discuss strategies on how to …