Is Your Commercial Cleaning Service Delivering What They Promised?

Hard Floor Care Is a Lot Like Preparing For the Super Bowl

Winter is tough on floors. No one wants to be thought of as the sloppy business who drops the ball once the big snowfall hits. After all, perception = reality. That’s why one way businesses can plan to win big at hard floor care in 2018 is to start from the bottom up, with a proven game-winning strategy behind them. There is better way of keeping your floors looking fantastic, no matter which season the big bosses or auditors visit.

“You did a fantastic job managing the madness that comes with remodeling this many stores at one time. I am sure we moved each one of the 56 floor stripping dates five times and then did the same thing with the floor scrubs that accompanied those strips. You both kept me sane during the process so thank you very much!!…”
–Tim R., Retail Services Specialist, Store Development

“Success is simple, not easy.”

While some may imagine hard floor care to be straightforward, both improvements in technology and the distribution of industry knowledge over the internet over the years have slowly revealed flaws in the old way of hard floor care. Older models were made up of cleaning procedures put in place to extend time between stripping and refinishing cycles. Rather, a hard floor expert should choose a strategy specially designed to nourish the floor based on which type it is.

Trade organizations like ISSA, the Building Service Contractors Association International (BSCAI) and the Institute for Inspection, Cleaning and Restoration Certification (IICRC) have been integral resources for leaders in the commercial cleaning services and building services teams regarding hard floor care.

“The biggest reason we stay with them is their consistent service.”
–David Rothberg, Laticrete International

Unforgettable impressions. The only one that matters is the first! Repeat customers are a demographic all business want to keep happy.

“I once asked a competitor who did their cleaning service because I took one look and said, ‘Boy, that’s the kind of floor I would like.’ I called Cleaning Services Group and said, ‘I want your services.’”
–Chip Cingari, ShopRite

Write This Down

The biggest fear for new building managers is, “You just don’t know what you don’t know.” That’s why they hire a professional hard floor care expert to worry about the big and small jobs. Write these tips down to up your hard floor game in 2018.

Defense vs. Offense – What precautionary measures are you taking? Preparation is the best defense.

Target your zones properly. Don’t let your most vulnerable spots — high foot-traffic areas like the entrances of the buildings — get taken advantage of. Add more ‘coverage’ to these zones with more frequent touch-ups.

The Only Impression That Matters is the First

Your customers will subconsciously associate your building with competence and positivity next time they visit.

And as for your next audit? There will be no need to sweat it when you know your team has been preparing for the “big game” all season long.

More about CSG:

CSG has clients throughout the United States, offering a wide array of cleaning services, from janitorial to deep clean to maintenance. We developed our proprietary software, CSG Auditing Platform (CAP), to guarantee we reach your cleaning and maintenance standards consistently. We are able to correct any issues in real-time. Our clients have access to Service Tracking, Scheduling, Audits, and KPI Metrics, giving them the ability to have the information they need immediately without even making a phone call.

Give our expert service team a call today so we can help you make your facility a cleaner, healthier, and more productive environment.