Hi Gary,
In all cases, we will provide telephone and email assistance through our
HelpDesk. For harder problems (compromised systems, etc), we have a
subset of the HelpDesk will repair computers for student whom are
willing to bring the box in and leave it for a few days.
Is it painful? yes.
Is it better than the student's screwing up their system or not fixing
the problem(s) at all? yes.
-Chris
--
Christopher E. Cramer, Ph.D.
University Information Technology Security Officer
Duke University, Office of Information Technology
On Fri, 2002-09-20 at 14:55, Gary Flynn wrote:
> Do you provide hands-on support to the following communities? If so,
> how is it provided?
>> 1. Students whose computers become infected with viruses and
> worms?
>> 2. Students whose computers show symptoms of a compromise?
>> 3. Students whose computers are in private, off-campus
> domiciles which are connected to your network (if applicable)?
>> Thanks!
>> --
> Gary Flynn
> Security Engineer - Technical Services
> James Madison University
>> Please R.U.N.S.A.F.E.
>http://www.jmu.edu/computing/runsafe