Delivering Public Service for the Future: Intelligent Processing and Compliance

Gaining and acting on data insight in new ways to improve revenue collection and reduce fraud

Facing increased demand for services and reduced budgets, intelligent processing and compliance is essential to effectively managing the business of government. Many governments face significant pressures to close the tax gap and reduce benefit fraud, but they are ill equipped from technology, process and resource perspectives to get the results they need.

Gaining new insights from data with comprehensive analytics capabilities—from accessing and reporting on data to predictive modeling—can help agencies to:

Use public data information to provide insight into and improve service delivery.

Drive more informed decisions based on real-time insights from data.

Optimize resource use.

Streamline compliance strategy and lower risk to drive the best results.

Analytics success is rooted in a holistic approach that accounts for an agency’s business and mission imperatives and compliance and processing needs. What data does an agency process? What is the right data to analyze to meet agreed-upon goals? How is the data picture integrated throughout an organization? What can an organization do to develop an analytics culture?

The more that government organizations can embed analytics within existing processes and systems, the better position they are in to maximize revenue collection and reduce waste, fraud and abuse.

Delivering Public Service for the Future

The foundation of our work with government agencies rests in our understanding and exploration of the issues that public service agencies care the most about—along with the issues and trends that will affect their work tomorrow.