Article : The Ideal Skill Sets to Look for in a Trainer!

Trainers and their techniques will determine the type of agents working at your company, thus if you were given a chance to list out the ideal skills and knowledge you would look for when recruiting a trainer, what would they be? We ask Industry Professionals what they would look for in the ideal trainer!

"First of all it would be the background. It has to be from a call center, even better if the person started his/her career as an agent so he/she knows what it's like to be wearing the headset and be yelled at for someone else's mistake. Other qualities would be optimistic, positive, friendly, cheerful, professional, polite & preferably some exposure/experience in coaching / training."

"The ability to talk to and excite people. The actual ABC for the task (press this key, then press "RETURN" key twice) is the easy part. Soft skills, finding employees that can care about the person on the other side of the line, and then helping to keep them motivated, is the hard part"

SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices - WORLD'S BEST IN 2018! - ALL AWARD WINNERS!.

"First, would be his/her high mental & emotional intelligence specially in getting the message accross to people who come from different walks of life and have different educational background and come from various age groups. Second would be how patient that trainer is in dealing with trainees with different types of characters & personalities. Flexibility as to adapt to the situation at hand and knowing how to improvise the training to suit the trainees needs."

"I believe excellent trainers can ignite people's motivation by using words. Therefore, trainers should know words and feelings very well. In addition, if they have some sense of humor to make things funny and positive, it would be helpful."

SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices - WORLD'S BEST IN 2018! - ALL AWARD WINNERS!.

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The Global Association for Contact Center & Customer Engagement Best Practices.

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