General Support

IDS provides enterprise-calibre technology consulting services to support information technology infrastructures and data centres. Using our project management and technology support expertise along with best practices and methodologies, we can help deliver seamless, customized, comprehensive IT services. We consult with you to evaluate your current IT service environment and to examine suitable service options. We will recommend organization, process and technology enhancements to help deliver a quality, cost-effective IT support solution based on your business objectives.

IDS General Support provides a “pay as you go” support capability that leverages highly skilled and experienced technology specialists that are knowledgeable in your technology infrastructure. Without any initial contractual requirements or obligations, we provide a zero-risk service that is available when you need it. With no contractual obligations, we strive to continually provide value and high quality service. We will work cooperatively and in an integrative manner with your IT staff. If you don’t have IT resources, we will gladly assume the responsibility of your IT department.

We provide a single point of contact for problem reporting, advanced problem resolution and management reporting. In addition, we offer remote support, including front line problem determination and problem source identification. Using our help desk capabilities, we can also arrange for application software support through a product application vendor if desired.

In order to ensure that the maximum return on your technology investments is realized, IDS Systems’ General Support Services can achieve many goals including:

Reducing the severity and occurrence of downtime using an efficient trouble management process

Better controlling IT costs by using industry standard, best-practices to manage configuration, change, incident management and other IT lifecycle processes

Integrating new products and solutions into the technology environment and training staff for their use

Building in capabilities and support to expedite recovery of the technology infrastructure including keeping critical employees and systems online in the event of unplanned contingencies

Leveraging our expertise to proactively offer solutions and opportunities in support of your organization’s strategic goals and mandates

IDS offers other baseline services such as Project Management, Turnkey Project Delivery and Solution Implementation. We also assist clients in meeting regulatory and government requirements. Our mandate is to support business requirements with technology solutions that are effective, practical and financially sound, even in the most challenging environments.