■ Reduced Costs – The biggest advantage of outsourcing your hosting support, lies with its cost effectiveness. Most of the companies outsource their web hosting support to countries like India, Mexico, Bulgaria, and so on. Considering the exchange rate differences and/or cheap labour, you could save a huge grant. There are many firms who could provide you with hosting support plans at an economical budget rate, which would be reasonable than hiring an in-house system admin/server engineer.

■ 24/7/365 days Support: When you outsource your support requirements to a third-party agency, it gives you more flexibility in managing your hosting business 24 hours a day, 7 days a week, 365 days a year. You will thereby, no longer be restricted to the staff’s working hours, weekend support issues, and other huge budget limitations.

■ Accessibility to an Expert panel: Hiring experts in a hosting industry is a lot more expensive than outsourcing it to a team of hosting experts, who have already recruited a team of industry’s top notch professionals with experience levels of up to 15+ years. Hiring such senior level L4 engineers in-house, may not be feasible always.

Despite the advantages of outsourcing your technical IT support, there are a few demerits attached to it as well.

■ Lack of control: You may find it difficult to get a strong control over your outsourced hosting support team as compared to your in-house staff. You wouldn’t also be able to control the hiring and firing procedures as well. However, at VIPoint Solutions Pvt Ltd, we understand this concern from a customer’s point of view and gives entire control over all our dedicated staffs. He/she would be working just like your in-house dedicated server engineer but from a different location.

■ Linguistic Barriers – This is one of the other main issues why hosting companies tend to be quiet reluctant in outsourcing their tech support. Many remote support companies have poor command over English. But, here, at VIPoint Solutions, we provide them rigorous training on Indianisms and we recruit only the best resources who are both excellent at their linguistic & technical skills. We also oversee & make sure that they handle all our valued clients with utmost care, delicacy and politeness.

■ Confidentiality & security issues

Service providers often require administrative access to your entire IT infrastructure setup for the smooth functioning of their work. They require access to your valuable information & sensitive data on your servers, which may contain vital details about your business and about your client’s., thus posing a serious risk of your data being compromised. However, at VIPoint Solutions we guarantee all our customers; 100% confidentiality and security of their data. We also sign a Non-disclosure agreement (NDA) under the legal spotlight.

Do the Pros outweigh the Cons?

Yes, definitely outsourcing your hosting support provides far more benefits than the above-discussed pros, and it surely outweighs all other cons.