Mike Waters

started a topic
about 4 years ago

Agent Software Updates

Should clicking on the [Policy]>Agent Updates>Check for Agent Updates link actually cause the selected client/group to look for and install any newer agent software? If I do that, nothing happens at the client. The console merely shows a new time stamp of when the client last made contact with the server.

Also, different topic, and maybe I am just missing it, but is there a Search feature on these forums?

John Watson

said
about 4 years ago

The agent will only download new agent software if the VIPRE server has a newer agent available.

Open the site properties and click on updates. In the box at the top it will show the available agent software and definition versions.

If all the agents are already on this version that is listed there, they are up to date.

Current VIPRE Business Agent is 7.5.5839

Current VIPRE Business Premium agent is 7.5.5841

As for searching the forums enter the search text in the blue bar at the top of the page. I hope this information is helpful.

M

Mike Waters

said
about 4 years ago

Yes, the server shows a newer version available for the clients but the clients do not appear to respond to attempts to have them update themselves when I instruct them to do so from the console. And thank you for the tip on the search. :>)

John Watson

said
about 4 years ago

What version of the console are you running?

In the policy for your agents go to communication and verify the update server address is correct IP or server name for the VIPRE server machine. Agent software updates can only come from the VIPRE server. If it has a fake ip or loopback address that forces the agent to go to the internet for definition update the software updates will fail.

If that is not the case please let me know and we will get you a case opened with support so we can collect the logs to further troubleshoot the issue.

M

Mike Waters

said
about 4 years ago

Console is version 7.5.2.7, on a server version of the same.

Our server is on the same network as most of the clients, and all of the clients are internal, meaning none are roaming. I have the server IP address listed in the Policy server and Update server fields.

All my clients ARE getting updated definition updates and if I manually push out a client to a new machine, it gets the new version of the client software.

John Watson

said
about 4 years ago

Sounds like it is all configured correctly. Try upgrading your console to the current version 7.5.3.3. The instructions are in the following link.

Mike Waters

said
about 4 years ago

I think I may have figured out what is happening.... I have a mix of Vipre Business and Vipre Business Premium client with the vast majority being just Vipre Business. This version is just a bit different than that of the Vipre Premium. As I attempt to update the regular Business version, it is seeing the correct version number, 5839, versus 5841 for the Premium clients. I must have been getting confused since I saw the 5841 version and thought all clients should be at that level.

John Watson

said
about 4 years ago

Yeah the standard agent will not automatically upgrade to the premium version. To move them up you would have push install the premium agent over top of the standard agent or uninstall the standard agent and install the premium agent.