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ITSMBookstore.com

Welcome to ITSM Bookstore, a division of ITSM Academy, your source for IT Service Management publications. ITSM Bookstore offers a range of Service Management books, including the official ITILPublications. We pride ourselves on having books in stock, ready to ship within a day!

This Complimentary workbook (MS Excel 2003) was created by ITSM Academy as a tool to assist organizations looking to justify a best practice improvement program.
Each worksheet has a sample ROI calculation based on actual...

Since 2001 the Van Haren Publishing Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide...

The ITSM Process Design Guide - Developing, Reengineering, and Improving IT Service Management
IT organizations increasingly recognize the need to design, re-design, and improve their internal IT service management...

The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL is based upon a lifecycle approach and the core guidance consists of five publications:
Service Strategy
Service...

Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasized the importance of continual improvements. Focusing on the process elements involved in identifying...

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