Reviews for Enterprise in Tallahassee

All reviews100%

7.8/10 Good

Based on 28 reviews

Cleanliness

7.4

Comfort

7.2

Pickup/Dropoff

6.5

Value for money

6.3

Recent reviews

Most recent

10.0 Excellent

Intermediate

Apr 25 2017

Great Deal

Pros: I reserved a car and when I got there they informed me that they were all out of cars. I started getting upset cause it took me an hour to get there and the guy asked if I would be ok with a mini van. I said ok and figured I was gonna end up paying 3 times more. They apologized for the inconvience and discounted the entire thing so I paid the same price for the car. They had really great customer service.

Cons: I'm not usually a minivan guy (It was really nice though).

2.0 Poor

Intermediate

Apr 18 2017

Not available

Pros: I arrived at the location and they didn't have my reservation and there was no vehicle available for me at that time. I had to go across town and came back with nothing. The people at Enterprise acted as if they didn't even care. Very disappointed and will never go there again.

9.6 Excellent

Economy

Apr 9 2017

Good cust svc at enterprise

Pros: I booked for a 3:00 pickup. Kayak didn't tell me they closed at 3:00. I was running a little late and called. I was told system shuts down at 3:05. I arrived at 3:06 and rep unlocked doors and assigned my rental. Was very friendly while she did it. Pretty sure I got upgraded in the process because I ended up with a larger vehicle than expected.

Cons: I booked for a 1:00 rental pickup on another site at another agency. . Only to find out rental agency closed at 1:00. Missed that rental. Booked this rental for 3:00 Via Kayak and Kayak didn't tell me rental store closed at 3:00. I arrived at 3:06 and only by great cust svc from Enterprise was I able to pick up car. If I missed this one, it would have cost $100+ more to get from airport. both rentals ended up booking through the site with Captain Kirk and Penny, so my real beef is with them, I guess, but on the second one, I went through Kayak to get rental.

2.0 Poor

Compact

Mar 8 2017

rude people

Cons: never rented the car they were rude and havent received my money back for the insurance

9.6 Excellent

Premium

Feb 19 2017

Pros: Super nice car to drive, real good and friendly service both at counter and at car.

Cons: Wash job left a lot of water spot. Had to stop at gas station and clean windows and mirrors for better visibility.

7.6 Good

Full-size

Feb 14 2017

Pros: Cleanliness and size of car

Cons: Rate

3.2 Mediocre

Compact

Dec 18 2016

Bait and switch

Cons: Contrary to their advertisement, they did not pick up or drop off. When I took a cab and arrived at the rental site, they tried to upsell me telling me that they didn't have what I had reserved in stock. What most other rental companies that I have dealt with do at this point is to rent the customer the next best car and give it to me at the rate of the rental agreement. Enterprise will not be receiving my business in the future.

4.4 Okay

Economy

Dec 16 2016

Wrong location

Pros: Car was fine

Cons: Off airport location reserved when I needed airport. Turned out to be higher price

4.8 Okay

Intermediate

Dec 5 2016

Intermediate

Cons: I did not like that I paid extra for an intermediate vehicle that did not have remote open doors. It was only openable by a key which was inconvenient and unsafe. In order to get into the trunk I had to unlock the car and reach down for a lever. If this is a 2017 vehicle then I'm sure there was a remote opener that opened both the car and trunk. Not happy about that. I don't know the last vehicle I have ever seen that didn't have a remote door unlock remote.

7.2 Good

Standard

Nov 14 2016

Three tries to get a car

Pros: Staff at each of three locations were VERY busy, but helpful. It was not their fault good cars were not available.

Cons: Had to go to three Enterprise lots to get a clean car, one step lower than I initially reserved. First lot did not have a clean car I liked. Both available were somewhat beat up. 2nd lot had no similar cars available to rent. 3rd lot did not have the size I reserved, but overall I was very pleased with the Ford Focus I finally took away.

10.0 Excellent

Standard

Nov 9 2016

Very Happy

Pros: Didn't have the truck I reserved so they upgraded me to a bigger truck for the same price. I was very happy with their service and professionalism. I never used Enterprise before but I will from now on. Thanks for such a great experience.

8.0 Good

Compact

Sep 11 2016

Pros: I liked the desire to adapt to the aftermath of Hurricane Hermine. I received the rental on almost empty and due to the storm have to wait in line for about an hour to get gas.

Cons: I wasn't told Enterprise was going to be closed at my drop off time.