Documents needed

Make sure you have all the necessary documentation ready when you submit your claim. We’ve listed the information required for the different types of claims below:

Lightning/power surge claim

Detailed damage report specific to cause of damage and name the parts damaged.

Irrespective of the damage repairable or not above is a requirement.

Report on the protective measures to prevent/minimise the lightning/power surge.

Recommendations to prevent/minimise future losses.

Proof of ownership, especially original purchase invoices.

Any offers from insured/supplier to retain/buy the salvage.

At least two independent repair/replacement quotations.

Geyser claims

Detailed damage report required and specific on cause of damage.

Details of the burst geyser are a must, for example year of manufacture.

Details of the new geyser are required too.

Comments on the installation of the geyser/geysers are required.

Resultant damage must be included

Bilking

Bilking claims are increasing and ranging from credit card fraud to simply disappearing without notice. Some guests also resort to stealing property in the rooms or damaging the property. The client must scrutinise the details of the guest. Here are some tips:

Always insist on deposit to confirm the booking and the balance on arrival.

Request some form of identification.

Always insist on cash when it comes to food and beverages at the entity.

Inspect the rooms for any damages before the guest leaves.

Request a damage fee which is refundable.

Encourage helpers to report any damages noticed when cleaning the rooms.