Ours did this when the wires broke off inside. It has screws (8, I think) that hold the front to the back. The connections are near the bottom where the cord goes in. Unplug it first, of course. Look for any fraying or damage to the wires. ...
Euro-Pro Shark Steam Mop - Gray/ Purple Vacuum

!!!! YOU SHOULD USE DISTILLED WATER ONLY !!!!!\015\012If your unit is heating up but not making steam. \015\012And If your unit is not to clogged up to much! CLR or vinegar in the tank (pump a few times) and letting it sit over night may ...
Euro-Pro Shark Steam Mop - Gray/ Purple Vacuum

Heatman101's (D. Floyd Kolb) solution is what i had used in the past with success using a paper clip to punch out the hard water deposit. however recently after about 2 years of owning the steam mop, the fix would only last a couple minutes. tonigh ...
Euro-Pro Shark Steam Mop - Gray/ Purple Vacuum