We are open 7:30 A.M. to 4:30 P.M. EST Monday thru Friday excluding holidays. Outside of business hours, we have an answering service who will contact our on-call elevator mechanics. Our elevator mechanics are on-call "24-7-365" for emergencies or unplanned downtime for our customers that are on a maintenance service agreement.

Many states require permits for installation of a hoist through their Elevator Safety Division or have OSHA inspect elevators. Also, there are many cities like Buffalo, Detroit, New York City, Virginia Beach and many others that require licenses and permits.”

State Permitting varies from State to State and locality to locality. Metro has over 40 years complying with all regulatory requirements necessary to install and maintain your elevator. Contact Metro to assist you in complying with permits in your local area.”