GetFeedback is online survey software that helps companies measure customer satisfaction in real time and improve the customer experience. Delight your customers with GetFeedback for Salesforce. Trigger surveys based on customer activity, then push responses to Salesforce so your team can close the loop. Build surveys with drag-and-drop ease. Customize themes, colors, and buttons — or enable white-labeling for a complete branded experience. Your surveys will display perfectly on thousands of devices for maximum response rates. Powerful analytics and built-in reporting give you crystal clear customer insights.

Measuring and improving customer experience usually begins with customer service, but today's leading brands are going further to improve the entire customer lifecycle. Send beautiful, responsive surveys that boost response rates and look great on any device. Choose from a variety of question types, including a one-click Net Promoter Score. Create multiple survey journeys with skip logic based on responses and merge fields. Change survey question content based on previous responses with question and answer piping. Choose from a variety of easy-to-use reporting options, including a summary report, detailed view, Excel/CSV export, Salesforce dashboards, or our built-in analytics. Create personalized dashboards to track key metrics and view a live stream of responses to any survey question — no database queries required. Send surveys with your email provider, through Salesforce, or our bullet-proof email templates. Embed survey questions to boost your response rates and keep your customers talking. Collaborate on surveys across your team with sharing permissions and controls. Build and share customized dashboards to track company initiatives and team performance.

SmartSurvey launched in response to customer demand for a UK-based online survey tool that offered high levels of security and assurances that data is stored and backed up within the UK and not transmitted outside the EU.

Qualtrics pricing is available on request but starts around $2500/year. It is used by half of the Fortune 500 and with hundreds of ways to analyze your data. It also has a free version up to 250 responses.

Online surveys are part of the broader family of self-administered surveys as opposed to administered surveys. By taking the time to give your opinion, you are providing input for the development of a product or service. Online