The Human Resources Department should be focusing on exactly that - human resources.

“What’s the leave policy?” “Wi-fi password?” “Where can I find the stationery?” “How do I operate the printer?” are all valid and important questions, but why not ask a chatbot?

The Human Resource Department don’t like repeating themselves as much as you don’t.

But we know someone who would gladly field all your queries – our friendly HR chatbot!

Consistent responses

Chatbots draw on a depository of programmed responses, so content is consistently disseminated.

Immediate, 24/7

Our chatbots possess various capabilities that allow it to identify, analyse and respond to user intents in an instant.

Retrieve any documents you need

Searching for that one file in your company’s massive directory can feel like a search for a needle in a haystack. Our solution: chatbots. By simply sending a request to the chatbot, it can sweep through your databases and pull up the relevant files so you can complete your task.

Focus only on high-value work

With chatbots handling the repetitive, administrative and low-value tasks, HR personnel can better focus on higher-value work that move the organization forward while tapping on valuable expertise, such as critical and creative thinking, and problem-solving skills.

Stay updated on the status of your team

You define the information pertinent to you and your team. The chatbot analytics surfaces potential issues or concerns so you’re always on the go and in the know. Stay updated on everyone’s statuses, identify the relevant actionables, and tackle the issues in a targeted manner for more effective results.

Personal shoppers for all your customers, no matter their needs — give them a shopping experience to remember

Your shop assistants can’t do it all at once. Let a chatbot clear the most menial and repetitive of queries – be it checking stock or remembering preferences – so they can move on to establishing rapport with your customers.

Free up mindspace to make better business decisions. Chatbots can manage your inventories, push promotions and collect customer data on your behalf — all so you can be out there doing what you need to.

Get your new hires up-to-speed quickly, with consistent provision of useful and engaging materials with constant supervision

There are so many things that your new hires need to catch up with. Our chatbot provides excellent guidance to a new environment along with engaging materials, tests of comprehension, progress tracking and reminding the users.

On your side, get a sense of how effective the current onboarding and training program is, based on progress data that the chatbot collects and iterate accordingly.

A whole new level of banking — no more complicated apps, nor the hassle of calling call centres — everything is now on chat

Not a fan of waiting for the phone operator to tell which number to press to be redirected to relevant staffs? With its natural language understanding, your banking customers can speak as they do to the bank staff — minus calling customer service.

For the bank, it’s not just automating the consumer-facing conversation. The chatbot can perform actions such as reserving a stock with certain conditions or filing lost credit card reports.

Admit it, most customers would rather contact you and ask their questions directly than to even try finding it in your FAQs

It is indeed more convenient for a customer to engage in a conversation to retrieve the answers they need — less effort is used. Use a chatbot to handle these repetitive customer conversations, and give them immediate responses at anytime.

With its capability of natural language understanding, customer service experience will not be compromised by much. And, you are cutting the cost of customer service.

Please dear colleagues, ask admin questions through a chatbot, and stop bothering HR peeps with the same questions: how many days of leave are left for me, what’s the Wi-fi password, etc. Ask the bot, and you’ll get an answer within seconds.

It happened earlier that a chatbot and artificial intelligence managed to identify flaws in the existing leave policies and the general sentiment of the employees towards the company.