Client Relationship Management

Naturally we tailor our approach toClient Relationship Management.

Bespoke solutions.

Whether you are the owner of a coffee bar greeting your customers each morning or a multinational business managing its global accounts, building client relationships is the lifeblood of your business.

We recognise that client relationship management requires different approaches depending on the nature of your clients, your services, your industry and where you are located in the world. Take client feedback for example. One organisation may want to listen to its clients by gathering informal feedback after each transaction, another may wish to use an online client survey, another may want to conduct detailed client interviews, yet another may wish to mystery shop its services. So we tailor our solutions to suit the needs of each of our clients.

Strategic advice, training and execution.

We help businesses in all aspects of designing and executing a successful client relationship management approach, to include:

Setting your client management strategy, objectives and metrics

Defining which client segments you should be targeting and how

Setting criteria for and selecting the right clients

Selecting relationship managers, forming and training client teams

Collecting and acting on client feedback

Developing and delivering account plans

Making improvements in client service by enhancing the client experience

Grow the top line.

WHAT WE DO

Grow the Top Line helps organisations and people to grow. We do this in four ways:

Coaching. We coach senior executives, business development professionals, bid teams and client teams to develop their skills and improve their performance.

Training. We design and deliver tailored learning and development programs in a range of skills including: client relationship building, bidding for new business, influence, negotiation and public speaking skills.

Facilitation. We enable strategic planning, planning and team building by designing and facilitating management retreats and workshops that generate creative thinking, engage teams and build relationships.

Assessment. We use proven assessment procedures to help our clients identify and develop their talented people.