This is a discussion on Make your post count! within the Dealership, Vendor, and Installer Review forums, part of the ClubWRX.net Marketplace category; For most of us, buying a vehicle from a dealership can be an exciting experience!
When you post in this ...

Make your post count!

For most of us, buying a vehicle from a dealership can be an exciting experience!
When you post in this forum, please do not FLAME the dealerships. Post your experience (either positive or negative) in a reasonable, well thought out manner. Remember, we are here to help each other out, so make your post count.

Byer's Imports - Columbus Ohio

Mixed Review:

Pro:
- phenomenal service team. They worked extremely hard to get everything right. Also had free loaner cars.
- Price was reasonable

Con:
- Sales team are straight out of the "sheister play book"
- Sales manager was terrible. I had a tire issue and he promised me four new tires for their cost. I called multiple times with to tell the tires I wanted - never answered and never called back.

Verdict: Great place to have a subi serviced, and a place that might be viable for the extremely keen and shrewd buyer.

Lia Nissan (Schenectady, NY)

Pros:

My cousin works for their corporate office, so I got the car for cost

Cons:

Had issues with the exhaust

The car came with an HKS downpipe on the car. I wanted a stock exhaust, because even though I will modify the exhaust, I want to keep the stocker and I didn't want to have to deal with inspection (I still haven't bought the catted TBE yet). When I approached them about it after the deal was done, they didn't want to pay for the stock downpipe (don't really blame them, considering they now lost $1200 on the deal). It took me flashing my DEC badge and telling them they would lose their inspection license (thus, losing their ability to sell cars in NY) to finally get them to comply.

I feel a little bad because I'm sure my cousin caught some crap over the incident, but it's their fault for not doing a visual inspection of the emission control devices, which is the law in NY.

brought in wrx to get turbo feed line replaced. told me cost would be just over $400(special lines ordered for jdm motor usdm lines dont match up)

get car back 1 week after the time they told me it was gonna be done, no big deal to me. get the bill it was over $800. i was a little pissed.

i leave dealer ship and the car was running like ****, on only 3 cylinders. bring it back they tell me cylinder #3 isnt getting power to ignition coil and they switched it with a known good coil, still nothing. worked fine when i brought it in. they lied to me and tried to tell me #3 is on the opposite side of the motor where the work was done, but the replaced turbo lines which are right by cylinder 3. take the car home tear apart wiring harness and discover #3 ignition coil power wire was broken when the intake manifold was removed. solder wire back together and car still isnt running right. discover maf sensor is unplugged, plug it in car wont start. search online and saw they installed the sensor backwards. car still isnt running perfect, backfires when off the gass in gear and car/motor shakes violently when shut off. inspect under hood more and find that TPS connector is unplugged. never again will i take my to gary lang subaru worst job i have ever heard of + terrible service and customer service that lies to u.

Can I suggest that each dealer gets their own thread? Or that it's at least by state? Lumping every dealer into one thread will make it really hard for people to find information about the specific dealer they're looking for, especially if people post like WRXtasy03 who only posted the dealership name very quietly in the last bit of his post.

can i suggest that each dealer gets their own thread? Or that it's at least by state? Lumping every dealer into one thread will make it really hard for people to find information about the specific dealer they're looking for, especially if people post like wrxtasy03 who only posted the dealership name very quietly in the last bit of his post.

Can I suggest that each dealer gets their own thread? Or that it's at least by state? Lumping every dealer into one thread will make it really hard for people to find information about the specific dealer they're looking for, especially if people post like WRXtasy03 who only posted the dealership name very quietly in the last bit of his post.

Originally Posted by 07EJ257

True that or atleast make like a template for them to post off of. And have like

Carter Subaru of Seattle

Experience Report:
This was the second of 3 subby dealerships I visited looking for a used 04-06 WRX. By calling before the salesman, Rob Wheeler, had the care prepared by having it brought to the front before I arrived.
After visually inspecting the car including under the hood, the trunk, and all exterior panels I was able to find 1 tiny dent on the hood probably caused by a small rock that wouldn't be worth their or my time or money to fix since it was so miniscule. I then sat in the drivers seat and tested all features of the car. After that he gave me the keys and my dad, Rob, and I took the car for a spin on the freeway [note: he didn't take a copy of my ID].
After returning to the dealership I decided to ask him to make an offer. He talked with the floor manager and made me an offer an astounding $1,200 below the sticker price of $18,000. This was a reasonable price for me and overall he was very pleasent considering I never revealed or even hinted at how much I was trying to spend [$17,400].

Pros:
Knew the qualities and options available to WRX's and the ones the vehicle I was interested in were fitted with. Wasn't ashamed the vehicle had a dent, stated yes, that is a dent when I pointed it out. This conveyed some amount of honesty to me. I didn't have to deal with the closer because the salesman did it for me and I found this time saving as it was around 8:30 PM. Provided me with a detailed Dealership service report that included items such as percentage of brake life left, amount of tread left, emissions, and about 20 other things that all checked out.

Cons:
Lacking more of the same year and style, was the only 2005 WRX Wagons on the lot. Said the inhouse body shop could not or would not be interested in fixing the dent on the hood, this may not have been reasonable considering it was the size of a dime and probably as deep as one if not less.

Overall Conclusion:
Very pleased with service and sales department. Recommend to anyone looking for a subaru and would buy from them again!

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