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Terms & Conditions

Making A Purchase
To make a purchase, browse our site and search our products. click on any sweets you wish to purchase. Select ‘Buying Options’, the quantity you desire and add the item to your shopping basket. After you have finished shopping, click on “CART” and you will be asked for further details to enable us to complete your order.

When you place your order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order. Once we have sent the confirmation email we will then check availability and contact you with a further email if there is an issue with your order. If the product is available and the details of the order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the products purchased. If the product is not available we will also let you know by email.

We may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion. If an order is cancelled by us, any payment made for the products will be refunded in full. This does not affect your Statutory Rights.

Card Security
We only accept PAYPAL payment. Jennyshomemadesweets.co.uk is a secure website. Your credit card details are securely processed by PayPal(www.paypal.com) This means that we do not receive any credit card details ourselves, only a confirmation that the transaction has been authorised.

Guarantee
All of our sweets are of the highest quality. We will do our utmost to ensure that your order reaches you in good condition. If however, you are not completely satisfied for any reason then do not hesitate to contact us and we will endeavour to rectify the problem to the best of our ability.

Delivery Schedule
Orders placed Monday – Friday will be dispatched within a maximum of 5-7 days. Orders received over the weekend or during bank holidays will be dispatched within the next 5-7 working days.

Delivery times are governed by our carriers and are an approximation. We can not guarantee a delivery date or time to deliver. Any delivery times are quoted from when the order is fulfilled to the package reaching its destination.

Shipping
Shipping and handling: This is an additional charge to reflect posting rates and packaging and handling costs. Our standard UK deliveries are sent by Royal Mail.

UK Prices
• Up to 500g…………..£3.50
• 501g – 1kg…………..£5.50
• 1.1kg – 1.999kg………£7.50
• 2kg – 25kg…………..£8.50
• All postage prices are subject to VAT
Orders outside of the UK can be calculated prior to checkout. Shipping cost can be calculated prior to checking out.
Please note we do not accept any cancellations from royal mail if your parcel does not reach you in time due to extreme circumstances like weather or strike action as it is not our responsibility.
We do our utmost to keep our charges to a minimum. For non-Mainland orders the shipping will be calculated automatically.

Questions about the Terms & Conditions should be sent to us at info@jennyshomemadesweets.co.uk.