iOS troubleshooting

If you're having trouble with the app, first make sure your device is running iOS 10 or newer. If the app is still being slow or acting dumb, try the following:

Log out and log back in.

Switch from mobile data to wifi.

Remove and reinstall the app.

Check your phone storage. Is it full? Try unfilling it.

Try resetting your device. Press the sleep/wake button (at the top) and the home button for approximately 10-20 seconds. After holding both buttons for about 5 seconds, the "slide to power off" button will appear. Ignore it and continue to hold the buttons for a few more seconds until the screen goes blank and the Apple logo appears. This may take longer on older devices (up to 30 seconds).