HomeCare®

HomeCare® helps you avoid those costs that come from nowhere when things go wrong. Like paying for a broken boiler, faulty electrics or leaking pipes. Plus you can include an annual boiler service to make sure everything’s working safely and efficiently.

You can buy our products in any combination, individually or as part of a package.

For breakdown visits, if you have no heat or hot water and call us before 10am, we will be with you on the same day.

Annual boiler service means we will arrange to inspect your boiler and controls, gas central heating system or gas appliance (depending on what is included in your agreement). This is to help make sure that they are safe and in good working order.

British Gas Services Limited is authorised and regulated by the Financial Conduct Authority. British Gas Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

[1] Price available to new customers and to existing customers adding to their product holding for the first year (paying by Direct Debit) and applies to most households outside of the M25. Prices for households within the M25 will vary. Your breakdown history will be taken into account in determining next year's pricing. Price subject to change. Terms & conditions apply.

If you are an existing energy customer, and logged in to your British Gas online account, the prices you see will be inclusive of the Energy Customer Discount (ECD). The ECD is exclusive to customers who have energy with us when they purchase or renew a 12 month HomeCare® insurance contract. It does not apply to non-insurance HomeCare® service agreements, British Gas Home Insurance products and Glazing, locks, roof and pests insurance. The discount will be applied either annually or monthly, depending on how you pay. The discount will show as a credit on your statement under 'How your payments are broken down'. Only one ECD of a maximum of £12 is available per household in any 12 month period. Please consult your statement and HomeCare® terms & conditions to see which products you have. We reserve the right to withdraw the ECD in the future without notice.

British Gas Home Services reviews verified by

11,679 reviews

AMANDA

Perth

General Comments

Engineers always helpful and knowledgeable. My only complaint is that the last twice I needed to make an emergency call out I had to wait at least one day, and once two days for an engineer to come. This isn't ideal, especially given the premium paid and the fact I have a young son.