Currently, we are confirming that unspecified large number of people are experiencing unreflection of their in-app purchase due to the usage of your network. Please be noted that this issue may be solved when a certain time pasts, therefore we would like you to confirm it again later. However, if your purchase does not come through even after 2-3days, then we would like you to contact us with following information;

[1] Date and Time of your purchase [2] Transaction ID number [3] The content of your purchase

The update may not be correctly conducted if you don't have enough memory in your device. In that case, please free up the memory by deleting unnecessary app or data files.

- Download with Wi-Fi

Please use Wi-Fi connection when you update the app

- Reinstall

If none of these procedure described above help you with the issue, re-installing the app may fix it.However, please be informed that once you uninstall the app, the data will be lost. You can restore your data by using "Transfer Code". Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.

※We don't take any responsibilities of loss caused by procedures described in this note.

Please set up "Data Transfer ID" using the following procedure to transfer data.

From your current device:

1. Tap "Create Transfer ID" on the title screen

2. Take note of your "Data Transfer ID" and set "Password"

From your new device:

3. Install and launch the app with your new device

4. Tap "Enter Transfer ID" on title screen

5. Enter the "Data Transfer ID" and "Password" you set in step 2

6. Complete data transfer

Notes:

・You cannot carry over your Arcana Gems between different OS.
Also please note that if you transfer your account between different OS, you will lose any remaining right of receiving "Arcana Gem Pack" bonuses.

・DO NOT disclose your data transfer ID/password to a third party.

・Please understand that we are not able to respond to data restoration requests.

The Arcana Gem Pack is a discount pack that allows you to earn up to 3,000 Arcana Gems by logging in every day.Please be advised that the 3,000 Arcana Gems are not distributed immediately, and are distributed over a period of 30 days depending on your login status directly to your account.
(not through Present Box).

Additionally, please take note of the following:

- You will receive 3,000 Arcana Gems if you log in for 25 out of 30 days from date of purchase.
- The bonus is attainable every day after 4:00 AM. (JST/UTC+9)
- This pack can be purchased again once you have either accepted all 25 days’ bonus or 30 days have passed from the initial purchase.
- If you transfer between different OS (iOS⇔Android), you will lose the remaining right of receiving the Arcana Gem Pack bonus.

Bonus List:
*You can accept the following gems in the bonus list in order by logging in during 30 days from your purchase.
*Arcana Gems will be distributed directly to your account. They will not be sent to your Present Box.

In-app purchase may not function correctly under the following circumstances;

[1] When your device is under high stress
Please conduct the following operation and retry under good communication circumstances;

-Restart your device

-Close all running apps (Stop multi-task)

-Restart the app

[2] Reflection may be delayed with various kinds of issue, mainly with communication error
After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as Google Play side server communication delay.
Please be informed that sometimes this may take 2-3 days, so please be patient until then.

[3] If none of [1] and [2] did not help you with your situation
We need the following information to properly assist you.

(1) Transaction Number(ID) which is written on the receipt e-mail from Google or Google Wallet(+)

(2) Order day and time

(3) Price

(4) Purchased item name

(5) User ID

(6) User Name

*If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

(+) How to confirm the purchase information(Android)
Please follow the steps below:

The update may not be correctly conducted if you don't have enough memory in your device. In that case, please free up the memory by deleting unnecessary app or data files.

- Download with Wi-Fi

Please use Wi-Fi connection when you update the app

- Reinstall

If none of these procedure described above help you with the issue, re-installing the app may fix it.However, please be informed that once you uninstall the app, the data will be lost.
You can restore your data by using "Transfer Code". Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.

※We don't take any responsibilities of loss caused by procedures described in this note.

Please set up "Data Transfer ID" using the following procedure to transfer data.

From your current device:

1. Tap "Create Transfer ID" on the title screen

2. Take note of your "Data Transfer ID" and set "Password"

From your new device:

3. Install and launch the app with your new device

4. Tap "Enter Transfer ID" on title screen

5. Enter the "Data Transfer ID" and "Password" you set in step 2

6. Complete data transfer

Notes:

・You cannot carry over your Arcana Gems between different OS.
Also please note that if you transfer your account between different OS, you will lose any remaining right of receiving "Arcana Gem Pack" bonuses.

・DO NOT disclose your data transfer ID/password to a third party.

・Please understand that we are not able to respond to data restoration requests.

The Arcana Gem Pack is a discount pack that allows you to earn up to 3,000 Arcana Gems by logging in every day.Please be advised that the 3,000 Arcana Gems are not distributed immediately, and are distributed over a period of 30 days depending on your login status directly to your account.
(not through Present Box).

Additionally, please take note of the following:

- You will receive 3,000 Arcana Gems if you log in for 25 out of 30 days from date of purchase.
- The bonus is attainable every day after 4:00 AM. (JST/UTC+9)
- This pack can be purchased again once you have either accepted all 25 days’ bonus or 30 days have passed from the initial purchase.
- If you transfer between different OS (iOS⇔Android), you will lose the remaining right of receiving the Arcana Gem Pack bonus.

Bonus List:
*You can accept the following gems in the bonus list in order by logging in during 30 days from your purchase.
*Arcana Gems will be distributed directly to your account. They will not be sent to your Present Box.