Featured Executive Archive

Each week, Execs In The Know will feature a Customer Management Executive who is in “quiet search mode” and well worth consideration for your organization, should you have a need. Based on confidentiality concerns and lacking the ability to be public about their career interests, many outstanding candidates run the risk of not being discovered. We hope this new initiative will give valuable Customer Management Executives a platform to be discovered and find the right fit for their unique abilities.

If you have further interest in any of the Featured Executives, please email chad@execsintheknow.com for more information.

June 30th, 2016

This executive is a true innovation evangelist respected as a thought leader and passionate in utilizing technology to meet aggressively changing consumer requirements.

For the last 15 years this executive has built, trained and/or managed sales and marketing teams for established Fortune 500 companies and privately held startups in the ICT and BPO sectors.

Most recently he cultivated a privately held regional company into a national player within their industry. In developing the appropriate sales and marketing strategy, developing go-to-market messaging for new verticals and forging strong, sustainable relationships, he grew top line revenue by over 1000%. In addition, he was able to secure funding for corporate expansion and growing the company to over 4,000 employees prior to its acquisition by a publically traded company, receiving multiples over valuation.

What makes this candidate stand out is his diverse background. With a solid background in sales, marketing and general management across multiple verticals including technology, communications, financial services, retail and media, he has consistently over achieved on revenue targets, built sustainable relationships that have driven significant organic growth, and increased brand awareness for several organizations.

As a senior business leader with a “get it done” attitude, he is not afraid to roll up his sleeves to achieve corporate goals. His peers have described him as an authentic, inspirational, innovative and collaborative leader with a consultative and strategic approach to resolving critical business issues.

This candidate is seeking an opportunity to be a strategic part of a growth organization where is experience and personal attributes can have a positive and tangible impact. He is willing to relocate or can work remotely.

June 23rd, 2016

For the past 12 years, he has worked for both a privately-owned company, which was then acquired by a public Europe based organization with operations in North America, Europe, Asia and South America. The company’s major business lines are call center and customer experience. He has held a variety of senior leadership positions across these business units including VP of Client Relations, Country Manager and Regional General Manger for North America and Asia Pacific.

A visionary who excels at developing value added partnerships with a focus on customer experience, he became the company’s go-to executive for turning around under-performing businesses, challenged relationships and delivering profitable growth through optimization of domestic centers and leveraging the offshore markets. A few of his key accomplishments included fixing an unprofitable customer service business unit in North America, while significantly expanding the Asia Market. In a two year period he was able to bring the domestic unit into a profitable position through the consolidation of locations, while improving customer relationships through a renewed governance and engagement model, which balanced both delivery of critical KPI’s and developing an innovative approach to customer experience management.

What makes this candidate truly unique is his diverse background. Besides managing and improving both client relations and operations, he has a passion and record for innovative and creative solutions, to enhance customer experience and optimize customer care costs.

Currently, he lives and works in Canada; however, has significant exposure to both European, Asia and North American Markets. He is open to travel and wishes to pursue opportunities within the Can market place. Ideal opportunities would focus on customer experience initiatives, transformational projects and team development. His current base is about $300k with a 50% bonus, but he provides great value to the right organization and is open to exploring a various roles given his desire to give back to the local North American market.

June 16th, 2016

This executive is an inspirational and innovative leader who not only collaborates and leads successful teams but, as an individual producer, has brought to closure over $600M in career deals and presented to over 70% of America’s F1000 organizations. His entire career has been one of leading major strategic initiatives, transitions and turnarounds for companies as diverse as large Fortune 500 to small privately held companies.

Since he started his career in 1993 as an account executive in the staffing industry, he was the top national producer his first year and was quickly promoted into sales leadership, wherein he developed a passion not just for leading pursuits and closing deals, but for training, developing and mentoring others. Through his innate ability to quickly understand the overall corporate strategy, and translate that into clear and compelling growth strategies, he has taken three divisions for multi-billion dollar organizations from last to first in revenue and pipeline growth and trained over 4,000 executives. He has also served on the executive leadership team for three large organizations.

He possesses a hands-on approach that has very quickly transformed the culture of each organization he has led and his sales effectiveness training methodology has been validated as best in class.

What makes this candidate truly unique is his exposure to all aspects of organizations. Besides managing and improving operations, he has sold into the entire C-suite including finance & accounting, IT, HR and operations across every industry vertical including telecom, healthcare, financial services, technology and outsourcing. He brings a sales methodology that garners effectiveness for every client facing executive and produces results very quickly.

This candidate is seeking an opportunity to be a part of a growth oriented organization where his experience and expertise can have a tangible and long term impact. Based in Florida, he is used to traveling the majority of the time and has closed deals and led pursuit teams in 47 states. He is currently the Chief Sales Officer for a consulting and outsourcing firm and has a base of $250k with a bonus plan based on production and he has made over $400K every year since 2009.

May 19th, 2016

This executive is an inspirational and innovative leader who works well as part of a team in a collaborative environment. His entire career has been one of leading major strategic initiatives and transitions for companies as diverse as large Fortune 500 to small privately held start ups and turnarounds.

Through his inate ability to quickly understand the overall corporate strategy, and translate that into a clear and compelling vision of the future, he has a track record of developing high performance teams that deliver superior results. His organizations have continuously been highly rated for both employee and customer satisfaction, winning recognition for design and development in Baldrige competition. He has served as an executive mentor at two Fortune 500 companies and continues to lead and mentor the next generation of leaders.

He possesses an analytical and solution oriented approach and has developed and deployed processes that have been validated as best in class. An early adopter of technology, he has deployed solutions that have created new revenue streams, improved customer satisfaction and loyalty by providing a customer experience focus, and improved customer retention and value by providing relevant solutions at the appropriate moment.

What makes this candidate truly unique is his diverse background. Besides managing and improving operations, he has a strong background in sales, marketing and general management, across multiple industry verticals such as communications, financial services, technology and outsourcing. He has developed and deployed an integrated approach to sales and marketing, which facilitated speed to market and delivered 3X results at 25X ROI for a leading financial services organization, and coordinated multiple channel sales and marketing at a leading telecommunications provider.

This candidate is seeking an opportunity to be a part of a growth oriented organization where his experience and expertise can have a tangible and long term impact. He is relocatable and can work either remotely or in a company location. Current base is $250k with 50% bonus.

If you have further interest in any of the Featured Executives, please email chad@execsintheknow.com for more information.