Your fare responsibilities

Unbooked commercial passenger vehicle fares

If you pick up a passenger that has not booked their trip, for example from a designated taxi rank or hailed on the street, this is considered an unbooked trip.

Unbooked fares vary based on distance, location and time of travel.

In the metropolitan and urban and large regional zones, there’s a maximum fare you can charge for unbooked trips.

You must provide your customer with a fare estimate or a fixed fare, that is agreed upon, before the start of the journey. You must also provide a receipt on request.

For unbooked trips, vehicle owners and drivers must display fare information on the outside of the vehicle, that’s clearly visible from the left side, and inside the vehicle where it can be clearly read from each seating position (see fare labels for unbooked services). Unbooked trips also require a functioning fare calculation device that meets the required standards.

Booked commercial passenger vehicle fares

If a passenger has booked your commercial passenger vehicle, for example via phone or an app, this is considered a booked trip.

Booked fares are not regulated, but you must provide the passenger with either an estimate of the fare or a fixed fare on request.

If you are allocated bookings via a Booking Service Provider, the Booking Service Provider will need to provide this information to the passenger.

Country and regional services

Country and regional services can continue to set their own fares but are no longer required to formally notify us of their fare structure under the price notification system. However, as with metro and urban unbooked services, vehicle owners and drivers must display fare information on the outside of the vehicle, that’s clearly visible from the left side, and inside the vehicle where it can be clearly read from each seating position. Vehicles also require a functioning fare calculation device that meets the required standards.