A. eConsenting allows William Raveis Mortgage to confirm a digital print of your consent, this will then allow William Raveis Mortgage to accept Digital Signatures labeled eSignatures. If your email is changed, you will need to eConsent again.

A. Your custom password is used to login to the webcenter. eSign documents use your Authorization Code which will always be the last 6 of your SSN, 5 tries to input this, if you are unsure please contact mortgagesupport@raveis.com

If you are missing emails, please check your spam, junk or check with your company server if emails are blocked.

If you do not see an email, log into the webcenter and look for econsent notification in your Loan Detail page.

If you have not received an email or econsent in your webcenter please contact your Executive Mortgage Banker and Loan Coordinator to confirm the email was sent.

9Q. I looked over my online application and went through all my pages, where do I eSign?

A. Once you are sent your documents and have confirmed your Authorization Code, you will need to click on all the Yellow Sections on the document to add your eSignature.

10Q. How do I Upload multiple documents to the webcenter?

A. After clicking the Upload Button, you may only select 1 Document per Placeholder. You can reuse the placeholder AFTER you click submit. At the moment the placholders only allow 1 Document per Placeholder at a time.

11Q. Google Chrome only allows me to view about 1 inch of my documents, how do I fix this?

A. Not all versions of google chrome are compatiable with the site, check your chrome settings to see if there is an update. If this still does not work please use another recommended browser such as Internet Explorer.

12Q. My Authorization Code is not Working?

A. Five tries will be given to type the correct authorization code in. If the code fails by the 3rd attempt, we recommend contacting Mortgagesuppot@raveis.com that way they can see what code was placed when the disclosures where sent.

Once the Code has failed the authorization process then the Package becomes a wetsign document (JUST THAT PACKAGE) all future packages can still be esigned.