Claims: Claims are requests for missing issues and should be grouped for later entry.

Purchase orders: A request for an invoice that should be put aside for weekly billing.

Agency duplicate label inquiries: A duplicate label inquiry is copies of the labels from a duplicate mailing of the issue. They usually request that we combine and extend the subscription but they are often one membership publication and one non-member subscription and the orders cannot be combined. They should be grouped for later processing.

Proofs of payment: A proof of payment is a copy of the order and cancelled check sent, usually at our request, to assist in locating a payment, correcting a record and processing a claim. They should be grouped for later processing.

Address changes are grouped for entry.

Cancellations are grouped for later processing and refunding.

Research/Inquiry Items: Any subscription related inquiry not listed above. They should be grouped for later response.

Non-subscription items: None of the above and should be forwarded to the correct department.