Create a new folder on your desktop and name it newhpdrivers(substitute your manufacturer in new name).Un-intall printer and printer software completely.Go to manufacturers website and navigate to their drivers/downloads or support menu.Select your model, choose the relevant software and download to the new folder you created on your desktop.Power down your computer.Reconnect the printer to the computer and turn printer on. Power on pc.Windows will detect new hardware and ask if you have the manufacturers install cd or a location to check for install files.Direct the wizard to your new software, follow the rest of the setup instructions and your done

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If you are able to make copies ok, I mean you get a full page of the copy, but when receiving a fax you're getting only half a page that could be a problem with the line.
First, let's make sure you have all the settings right.
Make sure that you have the phone cable plugged in to the port where it says line at the back of the fax machine with the other end going directly to the wall jack. (If that is a digital phone line that you have, the more that you'll have difficulty in receiving faxes, because fax machines are designed to work on analog phone lines only)
Also, try turning Off your Error Correction Mode (could be found either on Basic or Advanced fax settings)
If you have an answering machine on the same line with the fax, set it to 2 rings lower than the fax machine's number of rings, that way when a call comes in, the answering machine picks it up first, if a fax tone is heard, fax machine picks up.
It is not recommended if you have a voicemail on the same line with the fax, if you do, it's either request to turn it off from the phone company or request for a distinctive ring, then set the distinctive ring by accessing your Advanced fax settings.
If you have all those notes above set, and you're still not being able to receive your faxes, let's check on your line. Try to plug the fax machine to a different wall jack and have someone send you a fax, if you receive the fax, then the wall jack where your fax was previously plugged in to must be faulty. Call your phone service provider for the issue.
If you're still having the same issue with the fax, with it plugged in on a diff wall jack, call the customer care hotline for your product.

Go to menu option and choose the option fax and set the parameter like auto receive or manual set the ring auto answer mode after certain ring. If it is in auto receiving mode it will receive the fax after the ring which you set. Make sure the phone wire which you insert in fax machine getting proper dial tone and getting out going calling facility.Have a nice day and do not forget to rate please...!

If your printer has FAX capabilities. Good way to tell is if you have a phone number pad on the front of your printer.

You must have this connected to a phone line for it to receive a fax.Setup the fax application through your installation CD that came with the Printer/fax machine. Often you set the fax machine to pick up after so many rings. This allows you to leave the printer/fax machine on and gives you time to answer BEFORE the fax machine does. If uncle Bob or Aunt Susie should call to say Hi!

Basically what is happening:You turn on the Printer/Fax machine it sits idle waiting for a phone call.Someone now sends you a fax using your phone number.YOUR printer/fax machine is sitting there listening for the phone to ring.Lets say you have your printer/fax machine setup to answer after 5 rings.After 5 rings, your Printer/fax machine will pick up and listen for signal tones from the the other machine. If it gets these, it will "handshake" and send a confirmation fax tone. Then the data will be transferred and printed out on your machine or held in a fax program for you to print or save later.

It is critical that you do not pickup the phone too early or the two fax machines trying to communicate will fail.If you do this, you will hear an awful squeal and a serious of tones.You can often hang up quickly and the two machines will transmit again the handshake signals and resume business as usual.

Short answer:Two fax modems are talking to each other over your phone line to transmit data.

Are you plugging the phone line into the line jack or the phone jack on the fax machine, it should plug in to line. Also try and unplug/replug the units power cord as well as trying a different phone jack location.

If you are recieving faxes normal and you get this message once in a while its more likely someone is tring to call you via the phone or if you press the HOOK button and you press the GREEN start key the machine will go into recive and time out if it doesn't hear a fax tone within 30secs it will time out and give ypu this message.

Ok - phone off hook is a message on the printer because you are on the phone. There is a phone that is up somewhere in your home that it can recognize. You cannot send a fax or receive and be on the phone at the same time. This can also be caused by credit card machines, internet service (filter needs to be on fax line), and other fax machines.

To the original poster - your question is fairly vague. This hp link solves the most common issues when you can send but not receive.

Cannot figure how to hook up Canon MP830 all in one fax with remote answering machine. I can plug in phone line to send faxes fine but when hooked up in same hole and the phone rings it goes immediately to fax and can't receive phone calls. Maybe i have phone line hooked up in wrong place on my machine. The answering machine is in our master bedroom on the other side of the house. With my last a canon also i had it hooked up to go to fax after a certain amount of rings and it worked fine. That machine got fried by lightening and i replaced it with this machine. If anyone knows what i am doing wrong i really need this fax hooked up all the time for my business.