10 Steps to Successful Customer Service

4.11 - 1251 ratings - Source

10 Steps to Successful Customer Service is an essential key practice check up designed to help both front line customer service professionals and their managers' maintain focus on creating satisfied, loyal customers. From front line motivation to building trust to tackling difficult problems, this book hits all the key customer satisfaction bases. Loaded with useful examples, exercises, and worksheets, readers will find powerful ways to reconnect to their organizations and discover fresh insight into their career.From front line motivation to building trust to tackling difficult problems, this book hits all the key customer satisfaction bases.

Title

:

10 Steps to Successful Customer Service

Author

:

Maxine Kamin

Publisher

:

American Society for Training and Development - 2010

ISBN-13

:

You must register with us as either a Registered User before you can Download this Book. You'll be greeted by a simple sign-up page.

Once you have finished the sign-up process, you will be redirected to your download Book page.