Policies and Procedures

We Have an App: For your convenience as a guest or visitor to our area, we have built the “No Worries” App. It can be downloaded on any smart phone, tablet, and/ or computer. Simply go to your App Store and do a search for “Hospitality by Glad To Have You”. As a registered guest with NWVR you will be able to check-in to your reservation and see many helpful things concerning the home including your entry codes for doors and lockboxes, wifi passwords, sign the virtual guestbook, etc. Be sure to share the App with other members in your party so that they can enjoy its usefulness as well. Along with NWVR registered guests, anyone can download the App and use its resources such as information on restaurants, points of interests, events, our rental properties, and the list goes on. It is a wonderful tool and can make your stay or visit to our area that much more enjoyable.

Check-In (4:00pm EST): All of our homes have keyless entry or lockboxes with keys in them at the units. The tenant will go straight to the unit on/or after the designated check-in time.All efforts will be made to have your vacation home cleaned and ready by check-in time, but sometimes we cannot guarantee the exact time of occupancy due to unforeseen circumstances. Housekeeping and maintenance personnel must provide services between occupancies for every property. Please do not show up earlier than the specified time. Some of our homes are equipped with keyless locks and the codes will not become active till check-in time. Other homes have lockboxes with keys in them at the unit and the keys will not be available in the lock box till check-in time.

Codes: By downloading the “No Worries” App you will be available to view the Kaba code or lockbox code for your unit. If you have booked a unit with the Kaba Lock keyless entry system and not taken advantage of the App, you will receive an email from us anywhere from three to seven days before your arrival date with the entry code. Please be sure to program this number into your cell phone. If you have booked a unit with a lockbox that has the keys in it, your code will be in the email sent to you called the "Final Instructions". Look to receive this email when you have paid the full amount of your balance.

Check-Out (10:00 am EST): Check-out time must be met to allow cleaning to be completed for the next guest(s). Guests occupying the property beyond the checkout time without prior approval from NWVR will be charged an unapproved late check-out fee equivalent to $100.00 for each hour of occupancy beyond the checkout time. This provision shall not be construed to permit the Tenant to stay an additional night or stay beyond the check-out time

Supplies: All properties are equipped with initial setup of supplies such as of toilet paper, paper towels, soap, lotion, shampoo, laundry detergent, dishwasher soap and a trash bag. Tenants must furnish, food, cleaning supplies and personal items for the rental period. All linens are provided by No Worries Vacation Rentals, LLC and are included in the reservation cost. This includes one set of towels per number of people the property sleeps and one set of sheets per bed. All beds will be made with the exception of sleeper sofas, futons, and trundles. Kitchen linens include one dish towel and one dish cloth. Any lost or damaged linens will be charged at three (3) times the published fee for the item.

Housekeeping: Your unit will be thoroughly cleaned before your arrival. If you are not satisfied with the condition upon check-in, please contact our office immediately and NWVR will dispatch a housekeeping representative. If you have not called within 24 hours of your arrival, we will assume you found your unit in acceptable condition. We would ask that you leave your property in the order that you found it; this includes, but is not limited to, the placement of interior and exterior furniture. Please insure that no dirty dishes are left in the sink, dishwasher, and are returned to the cabinets.

Repairs and Service Calls: Any problems, needed repairs/services, or inoperative equipment must be reported to our office promptly after discovering it. We will make every effort to have repairs done quickly and efficiently, however if you would rather not be bothered just let us know and we will take care of the issue upon your departure. Please know that any items not reported while on your stay or items reported after your departure will not be subject to any refund or rate adjustment if issue were to warrant as such. All homes will be checked before check-in but we cannot guarantee appliances, TV's, air conditioners, fireplaces, etc. and refund or rate adjustments cannot be made for any mechanical failure.

Property and Guest Amenities: All efforts will be made to accommodate property amenities or guest amenities advertised or offered. However under no circumstances can NWVR guarantee or warrant any one property or guest amenity. Please report any issues with property or guest amenities immediately to our office.

Maximum Occupancy: The maximum number of guests per unit is based on the individual unit's ability to comfortably and safely accommodate our guests. Occupancy limits are in accordance with rules of the State Fire Marshal’s Office. No exceptions will be made. Guest exceeding maximum occupancy will be subject to forfeiture of advance payment, deposit and/or rental money, and will be evicted.

Items Left Behind: Agent and owner can assume no responsibility for any articles left on the premises by tenant. Any items requesting to be returned are subject to all shipping costs paid by the guest or a $25.00 service fee, whichever is greater

Age Requirements: We do not rent to anyone under the age of 25 (legal photo ID required upon request). Any reservation made under false pretenses will be subject to forfeiture of advance payment, deposit and/or rental money. Violators will be evicted.

Pets: Only homes that are designated “pet friendly” will allow dogs only and for a non-refundable pet fee of $200.00 per dog. Guests must have pet occupancy approved at the time of reservation or prior to arrival. Any material damage by a pet to the rental property will be the responsibility of Tenant and shall be paid immediately upon written notification by NWVR. Tenants with undeclared or unauthorized pets may be asked to vacate immediately with no refund and be charged a $250 non-declared pet fee per pet. If evidence of pets is found on the property without prior approval, the non-refundable pet fee will be charged to the credit card on file without notice. If fleas are present after check-out, tenants may be charged an additional extermination fee. The Security Deposit Insurance (as defined below) does not cover damage by pets.

Damage Deposit: As part of your stay, you purchase a Security Deposit Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay. The policy will pay a maximum benefit of $1,500. Any damages that exceed $1,500 will be charged to the credit card on file. If, during your stay at one of our Rental Properties, an Insured Person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $1,500.Certain terms and conditions apply.

Travel Insurance/Refunds: Vacation Rental Insurance is available at a cost of 6.95% of your total reservation balance and provides coverage to protect guests from a wide array of unexpected events such as, but not limited to, unpredictable weather, a medical or family emergency. We strongly encourage you to purchase this coverage to protect your vacation investment, as no refunds will be offered, even in the event of a mandatory evacuation. Information about the optional insurance can be viewed at :www.vacationrentalinsurance.com. This insurance is available to purchase up to 60 days prior to arrival, as approved by provider. This insurance is non-refundable and is subject to the policies and procedures of the insurance provider. If you choose not to purchase this coverage, the cancellation policy will prevail and no automatic refunds will be given. The terms and conditions are of the insurance carrier and NOT No Worries Vacation Rentals, LLC.

Cancellation/Refunds: If you should have to cancel your reservation or reschedule, please call our office immediately. Rentals may be cancelled within 5 calendar days (grace period) of making the reservation without penalty and all deposits will be refunded. If you wish to cancel after the 5 day grace period but before the 45 days prior to arrival, you will receive a refund minus the $100.00 Cancelation Fee and the optional traveler’s insurance. Any cancelation made within the 45 days prior to arrival will forfeit all monies paid. You will be refunded ONLY if the property is re-rented for the same rate and time, minus the cancelation fee of $100.00. If the property is not re-rented the guest forfeits all deposits and/or money paid. (Optional Vacation Rental Insurance is paid on initial payment and is non-refundable past the 5 day grace period.)

Payment: Accepted forms of payment are as follows: personal check (must be received 60 days prior to your arrival), Visa, MasterCard, American Express, Discover, money orders, cashiers checks, and certified checks. All rentals are subject to Florida sales tax and local city and/or county taxes. All payments are to be made to No Worries Vacation Rentals, LLC. At 45 days prior to your arrival date your credit card will be charged the remaining balance for your reservation. If you would like to make a payment in a different form or your credit card has expired from the initial deposit, we must be informed and receive the payment before the 45 days. Payments not received 45 days prior to occupancy may result in loss of deposit and/or cancellation of reservation without notice. Please make sure that your reservation number or name on the reservation is on any remittance so that we can be sure your payment is accounted for correctly. Returned checks are subject to a $50.00 check handling charge.

Reservation and Confirmation Deposits: Reservations are taken by phone or online. The confirmation deposit for Reservations (45 days or more before arrival) is one half (1/2) of your total reservation. All reservations must be confirmed with an acceptable form of payment. After receiving your deposit, your confirmation will be emailed and/or mailed out to you. Final payment for Reservations is due in full 45 days prior to arrival. If you make a reservation within the 45 days prior to arrival, the full amount will be due immediately and will be subject to the cancellation policy as stated herein.

Online Booking: NWVR has an online booking system tied to our website and booking software. While this is intended to be another convenience resource for someone to book a property, very rarely the system will quote a stay improperly. If you notice a property shows a rate significantly lower than the advertised price this is likely the case, so please give us a call and let us fix the issue and quote you the correct price. However, if that reservation is booked without consulting with us, NWVR holds the right to correct the improper booking. We will contact you within 24 hours to allow you to either keep the reservation at the correct price or cancel and get a full refund.

Wedding/Events: Some of our properties do allow for weddings and events. If you intend on even the smallest gathering we must be informed and the proper procedures followed such as additional paperwork and deposits. If we are not notified of a wedding, event and the details such as number of people, time lines, etc. then we reserve the right of IMMEDIATE EVICTION. If there are any misrepresentations of a wedding, event and/or details, we reserve the right of IMMEDIATE EVICTION.

Beach Service: If you would rather rent chairs and umbrellas our sister company No Worries Beach Service has them available and will deliver/setup at your location. They also have golf carts, bikes, kayaks, stand-up paddle boards, beach wagons, corn-hole and some baby items are available as well. Please take a look at the website for rates and be sure to reserve your items ahead of time to ensure availability. www.noworriesbeachservice.com

Leave No Trace: Any items (chairs, tents, toys, kayaks, etc.) that remain on the beach between 7pm est and 7am est will be collected by the local beach patrol for immediate disposal. If you rent Beach Service items from No Worries and they are collected you will be charged for the replacement of each item.

Gas/Charcoal Grills: Grills are provided in some rental units and are strictly prohibited on other rental units. For fire safety all charcoal grills are prohibited on decks, porches, and balconies on all rental units. You are subject to immediate eviction if you are found violating this policy. If the rental unit you are occupying does not contain a grill or the grill it contains is not operating properly, inquire at our office for availability and/or service. Sorry we cannot guarantee operation or availability of grills. Should you utilize a charcoal grill, be careful to properly dispose of coals to prevent fires.

Hot Tubs and Pools: If a hot tub or pool is provided at the rental property, it will be prepared and tested for proper and safe chemical levels by a Certified Pool and Spa operator prior to or the day of occupancy. If any of the following conditions exist at any time during your occupancy call our office immediately and discontinue use until NWVR has serviced the tub or pool and notified Tenant it is safe for use: a) Water clarity is milky or bottom of tub/pool is not visible; b) Foam forms on surface when using jets; c) Misuse of tub/pool by spilling foreign substances (a Service Charge may apply in this instance). Under no circumstances are pets allowed in pools or hot tubs. Violation of these provisions shall be grounds for immediate eviction. Homes that advertise a community pool as an amenity are subject to availability as determined by the managing authority responsible for the care of the pool and not NWVR. Unless specifically noted in the properties description, pools do not include free heat. Heat may be available at an additional expense for some pools.

Trash: Please help us in keeping this area as beautiful and pristine as possible. Notice the posted sign indicating the trash service days. If any trash is in the property’s receptacles, please move the receptacle to the pick-up point on the trash service day. On the days the service is provided please have the receptacle out to the road by 8am (EST) and bring it back by 6pm (EST) that same day. Most houses on Cape San Blas keep the receptacles at Cape San Blas Rd. This will help ensure that your vacation area stays clean and unspoiled. If excessive trash is left behind due to non-compliance additional cleaning fees may be applied.

Smoking: Smoking and Vaping are strictly prohibited inside all rental units. You will incur additional charges for carpet cleaning and deodorizing if any evidence of smoking or vaping are found in your unit. There are no exceptions to this policy.

Utilities: No compensation will be given for temporary outage of electricity, gas, water, cable, satellite, or telephone service. Utility service outages should be reported immediately and all efforts will be made to have them restored as soon as possible. In the event an outage cannot be restored NWVR has the right to substitute rental properties (see Right to Change Rental Assignments below) for the remainder of the reservation or until the utilities are fully restored, whichever occurs first.

Rental Units for Sale: Rental units may be on the market for sale. In the event a request to show the unit is made, owners reserve the right to allow showings accompanied by themselves or by Real Estate agents to qualified buyers by appointment only. Guests will be notified in advance and every effort will be made not to disrupt your vacation.

Minimum Stay: Most rentals require a minimum reservation of seven days during the Summer Season but may be available for shorter periods during the Spring, Fall and Winter Seasons. Reservations may be made at any time for available unreserved units for less than the minimum day requirement only if reserved within one week or less in advance to arrival.

Sight Unseen: Our vacation rental units are individually owned and furnished. We try to accommodate our renters, but we will not give refunds or adjustments if you find the décor or furnishings unacceptable to your preferences. We manage privately owned vacation homes which are furnished to the owner's tastes, but no two properties are the same. Rates, descriptions, bed sizes, inventories, and furnishings are subject to change without notice. Neither the rental agent nor the owner will be obligated to neither provide replacements nor give refunds for failure or absence of any items.

Right to Change Rental Accommodations (Substitution): We reserve the right to substitute comparable accommodations without prior notice or liability in the event of a sale of the rental property, or if the property becomes unavailable due to maintenance or other problems. We cannot absolutely guarantee a specific rental property in the event of unforeseen circumstances which could render the property to be unsafe or uninhabitable. We will make every effort to contact you should this happen. When comparable accommodations are not available, guests will have the option of selecting from available properties at the comparable published rate or receiving a complete refund.

Construction: The Forgotten Coast is a growing area and is becoming most desirable. There is the possibility that construction projects may be in progress near-by during the time of your stay. NWVR cannot predict when or where these jobs will begin or how long they will last. Therefore, we have no control in these situations and no compensation or substitutions to other properties will be considered.

Disclaimer: Tenant(s) shall rely only upon any statements or representations made by No Worries Vacation Rentals LLC or its agents with respect to the property's level of suitability for a specific use or with respect to property condition. Every effort has been made to assure the accuracy of this information. However, No Worries Vacation Rentals, LLC cannot assume responsibility for errors or omissions; rental data, terms and conditions are subject to change without notice.

Limitations: Premises shall be used for recreational purposes only in a non-offensive manner. No use shall be made thereof which is unlawful, improper, noisy, or offensive, or contrary to the State of Florida laws and ordinances, or of local town ordinances. No weddings, receptions, reunions, or gatherings of the like will be permitted due to liability. If you would like to plan an event such as these we have to be informed and documented. Failure to comply can result in immediate eviction and loss of all monies paid. No large gatherings for games of chance, clubs, or other organizations for activities open to the public, no campfires may be kindled, no tents, trailers, campers, motor homes, nor mobile homes, will be allowed on the premises. Upon expiration of the rental period, tenants agree to give peaceable possession of the said premises to NWVR in as good a condition as they now are, usual wear accepted.

Proper Notice: The parties agree that all notices shall be deemed given if sent to Tenant at address or telephone number provided at time of reservation. All notices shall be deemed given to No Worries Vacation Rentals LLC if received at telephone number: (850) 229-6344 and by mail to 101 Good Morning Street, Suite 103, Port St. Joe, FL 32456. In the event of a dispute, legal action may only be instituted in the County within which the Rental Property is located. If any part of this agreement shall be deemed unenforceable by law, that part shall be omitted from this Agreement without affecting the remaining Agreement.

Indemnification: Tenant(s) agree to indemnify and save harmless the Owner(s) and Agent(s) for any liabilities, theft, damage, cost or expense whatsoever arising from or related to any claim or litigation which may arise out of or in connection with Tenant(s) use and occupancy of the rental property including but not limited to any claim or liability for personal injury or damage or theft of property which is made, incurred or sustained by Tenant(s). The terms “Agent(s)” and “Owner(s)” as used in this Agreement shall include their heirs, successors in interest, assigns, employees, agents, and representatives where the context requires or permits. The term “Tenant(s)”, “You”, and “Your” as used in this Agreement shall include Tenant(s) heirs, successors, assigns, guests, invitees, representatives and other persons on the rental property during Tenant(s) occupancy (without regard to whether such persons have authority under this Agreement to be upon the rental property), where the context requires or permits.

Termination: No Worries Vacation Rentals, LLC may terminate this Agreement upon the breach of any of the terms hereof by Tenant. Tenant shall not be entitled to the return of any rental paid under the terms of this Agreement and shall vacate the Unit immediately.