CONNECTING SME . NURTURING ENTREPRENEURS . ADVANCING THE NATION

SME Help Desk

The world of an SME entrepreneur is no walk in the park, and sometimes, even the best of the best could use a little assistance every now and again.

Enter the TMEF® SME Help Desk, where we strive to help you in the following areas:

Obtain Essential Business Start-up Knowledge: Just getting your own business off the ground? You’ve come to the right place’ we’ll help you clear things up!

Market Access: Because establishing a firm foothold in the business world is a challenge, and we could all use a little help.

Human Capital Development: Considered one of the most important elements to the success of a company, getting the right information and resources is essential.

Financial Resources: Where would an SME go to get the additional financial resources they need? We may know just who you need to reach out too.

Business Advisory Services: A little advice goes a long way in business. If you’re having difficulties liaising with the relevant government departments, let’s see what we can do for you.

Got a question that’s not on the list? That’s okay, we’re still here to help you! Please complete the form below and tell us what you need help with.
Don’t worry, we won’t leave you hanging for too long, because we aim to respond in the shortest amount of time possible.

Please Log In or Sign Up as TMEF® members to submit your questions to us!

TMEF® Help Desk Disclaimer

By submitting this Form, you hereby agree that SME Transformation Hub Sdn Bhd ("the Company") may collect, obtain, store and process your personal data that you provide in this form for the purpose of considering your feedback as described in this Form.

You hereby give your consent to the Company to:-

store and process your Personal Data;

disclose your Personal Data to the relevant governmental authorities or third parties where required by law or for legal purposes.

For the avoidance of doubt, Personal Data includes all data defined within the Personal Data Protection Act 2010 including all data you had disclosed to the Company in this Form.

By submitting this Form, you hereby to acknowledge that TMEF® Help Desk is an initiative from TMEF® to help SMEs in need of advice and guidance. TMEF® works with third parties as facilitators of the TMEF® Help Desk to assist members currently facing problems and difficulties dealing with government agencies. The purpose of the TMEF® Help Desk is to encourage members who are facing difficulties to write in to us and TMEF® will work as a facilitator to redirect these questions to the relevant government agencies in-charge. TMEF® Help Desk is unable to guarantee a response or confirm that the relevant government agencies will revert back within a timely fashion, or if they will revert back at all. TMEF® Help Desk is mere here in a facilitator role to help redirect messages to the relevant agencies and do our best to ensure that the voice of the SMEs matter and reach the necessary and relevant authorities.

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TMEF® Website Disclaimer

The TMEF® Website (the “Site”) is an online information service provided by SME Transformation Hub Sdn Bhd, subject to your compliance with the terms and conditions set forth below.

PLEASE READ THIS DOCUMENT CAREFULLY BEFORE ACCESSING OR USING THE SITE. BY ACCESSING OR USING THE SITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BELOW. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE THE SITE. TMEF® MAY MODIFY THIS AGREEMENT AT ANY TIME, AND SUCH MODIFICATIONS SHALL BE EFFECTIVE IMMEDIATELY UPON POSTING OF THE MODIFIED AGREEMENT ON THE SITE. YOU AGREE TO REVIEW THE AGREEMENT PERIODICALLY TO BE AWARE OF SUCH MODIFICATIONS AND YOUR CONTINUED ACCESS OR USE OF THE SITE SHALL BE DEEMED YOUR CONCLUSIVE ACCEPTANCE OF THE MODIFIED AGREEMENT.

Copyright, Licenses and Idea Submissions.

The entire contents of the Site are protected by international copyright and trademark laws. The owner of the copyrights and trademarks are TMEF®, its affiliates or other third party licensors. YOU MAY NOT MODIFY, COPY, REPRODUCE, REPUBLISH, UPLOAD, POST, TRANSMIT, OR DISTRIBUTE, IN ANY MANNER, THE MATERIAL ON THE SITE, INCLUDING TEXT, GRAPHICS, CODE AND/OR SOFTWARE. You may print and download portions of material from the different areas of the Site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials. You agree to grant to TMEF® a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sub-license, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to any public areas of the Site (such as bulletin boards, forums and newsgroups) or by e-mail to TMEF® by all means and in any media now known or hereafter developed. You also grant to TMEF® the right to use your name in connection with the submitted materials and other information as well as in connection with all advertising, marketing and promotional material related thereto. You agree that you shall have no recourse against TMEF® for any alleged or actual infringement or misappropriation of any proprietary right in your communications to TMEF®.

TRADEMARKS.

Publications, products, content or services referenced herein or on the Site are the exclusive trademarks or service marks of TMEF®. Other product and company names mentioned in the Site may be the trademarks of their respective owners.

Use of the Site.

You understand that, except for information, products or services clearly identified as being supplied by TMEF®, TMEF® does not operate, control or endorse any information, products or services on the Internet in any way. Except for TMEF®- identified information, products or services, all information, products and services offered through the Site or on the Internet generally are offered by third parties, that are not affiliated with TMEF®.

a. You also understand that TMEF® cannot and does not guarantee or warrant that files available for downloading through the Site will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Site for the reconstruction of any lost data. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND THE INTERNET. TMEF® PROVIDES THE SITE AND RELATED INFORMATION “AS IS” AND DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER (INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR NONINFRINGEMENT, OR THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO THE SERVICE, ANY MERCHANDISE INFORMATION OR SERVICE PROVIDED THROUGH THE SERVICE OR ON THE INTERNET GENERALLY, AND TMEF® SHALL NOT BE LIABLE FOR ANY COST OR DAMAGE ARISING EITHER DIRECTLY OR INDIRECTLY FROM ANY SUCH TRANSACTION. IT IS SOLELY YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS AND USEFULNESS OF ALL OPINIONS, ADVICE, SERVICES, MERCHANDISE AND OTHER INFORMATION PROVIDED THROUGH THE SERVICE OR ON THE INTERNET GENERALLY. TMEF® DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SERVICE WILL BE CORRECTED.

YOU UNDERSTAND FURTHER THAT THE PURE NATURE OF THE INTERNET CONTAINS UNEDITED MATERIALS SOME OF WHICH ARE SEXUALLY EXPLICIT OR MAY BE OFFENSIVE TO YOU. YOUR ACCESS TO SUCH MATERIALS IS AT YOUR RISK. TMEF® HAS NO CONTROL OVER AND ACCEPTS NO RESPONSIBILITY WHATSOEVER FOR SUCH MATERIALS.

LIMITATION OF LIABILITY

IN NO EVENT WILL TMEF® BE LIABLE FOR (I) ANY INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SERVICE, OR ANY INFORMATION, OR TRANSACTIONS PROVIDED ON THE SERVICE, OR DOWNLOADED FROM THE SERVICE, OR ANY DELAY OF SUCH INFORMATION OR SERVICE. EVEN IF TMEF® OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR (II) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SERVICE AND/OR MATERIALS OR INFORMATION DOWNLOADED THROUGH THE SERVICE. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, TMEF® LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW. TMEF® makes no representations whatsoever about any other website which you may access through this one or which may link to this Site. When you access a non-TMEF® website, please understand that it is independent from TMEF®, and that TMEF® has no control over the content on that website. In addition, a link to a TMEF® website does not mean that TMEF® endorses or accepts any responsibility for the content, or the use, of such website.

Indemnification.

You agree to indemnify, defend and hold harmless TMEF®, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.

Third Party Rights.

The provisions of paragraphs 2 (Use of the Site), and 3 (Indemnification) are for the benefit of TMEF® and its officers, directors, employees, agents, licensors, suppliers, and any third party information providers to the Service. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.

Term; Termination.

This Agreement may be terminated by either party without notice at any time for any reason. The provisions of paragraphs 1 (Copyright, Licenses and Idea Submissions), 2 (Use of the Service), 3 (Indemnification), 4 (Third Party Rights) and 6 (Miscellaneous) shall survive any termination of this Agreement.

Miscellaneous.

This Agreement shall all be governed and construed in accordance with the laws of Malaysia applicable to agreements made and to be performed in Malaysia. You agree that any legal action or proceeding between TMEF® and you for any purpose concerning this Agreement or the parties’ obligations hereunder shall be brought exclusively in a federal or state court of competent jurisdiction sitting in Malaysia. Any cause of action or claim you may have with respect to the Service must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is barred. TMEF®’s failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this Agreement. TMEF® may assign its rights and duties under this Agreement to any party at any time without notice to you.