New Device Support

Answer : Please Install theGenius Applicationon your new device (see below)Once you have trusted the profile '8281602 Canada Inc.'Please then log into your registered Genius Account (username and password as previous device). You will be prompted to Validate your new device. Follow those prompts to get your new device validated. You will be all up and running within the hour.

Client Records/Database Restore/Sync to Genie Cloud

Question: How do I Import my dropbox database to the Genius Application?

Answer: Once you have logged into your profile, load a new client from client records, or enter a new client. Navigate to the System Overview. Once you are there tap the menu icon on the top right hand side. Proceed to Settings. Locate 'Import Dropbox Database' Enter your details. Follow prompts.

Question: I logged into my account and I have no client records, what do I do?

Answer: On the top right hand corner you will see a Sync Icon, select that. Select the sync icon for the all the various items that show up.

Question: How do I know my records saved during a session?

Answer: Navigate to the System Overview, select the Menu icon on the top right hand side. Select 'Genie Cloud : Sync Database'

Untrusted Developer

Genius Insight as an Enterprise App and not distributed via the App Store. A few steps are required for installation.