cPanel’s support teams thrive on customer feedback. We work hard to ensure that we are meeting our customer’s expectations and providing them with the best experience. That begins with us trying to understand our customer’s reactions to the support that we provide. The best means of doing that is via our feedback system. We’ve decided to make a few changes to how customers leave feedback for our Technical Support and Customer Service teams. cPanel …

If you’ve ever logged in to WHM as a root-level user, you’ve assuredly seen a box with a notification of a new or improved feature. This dialogue box is known as the “Feature Showcase,” and has allowed us at cPanel to present information about changes to cPanel & WHM. Since its creation, the Feature Showcase was only available for use by cPanel. However, we’ve made some changes to the functionality of the Feature Showcase …

Let’s say you need to find hosting for multiple web applications with cPanel backend access so clients cannot access each other’s backends. What can you do to create a secure hosting environment without paying for several different hosting accounts? Why not host it yourself?! Disclaimer: If you have one or two lightweight websites, this probably isn’t the most cost effective route to go, however, if you are currently paying to host several websites and have …

Today is the first day of the 2018 cPanel Conference. We’re in the middle of setting everything up right now, getting ready to open up conference check-in and registration, and anticipating tonight’s networking party at Chapman and Kirby. We’ve spent the last 12 months planning this year’s conference, and we are ready to rock! Return of the Lab! This year the cPanel Lab is returning. In case you are unfamiliar, the cPanel Lab is a collection of …

There are a lot of things we are looking forward to at this year’s conference. Engaging talks, fantastic networking sessions, super cool swag, and of course, some of the best evening events in the industry. We are bringing it back to our hometown of Houston, TX and we cannot wait to give you the grand tour! We have so much in store for our attendees that we’ve put together this checklist. By the time you all …

Earlier this year one of our technical analysts, Peter Elsner, wrote a tutorial on how to get the most from cPanel’s technical support. It hits on everything you should provide to our support team, but it is a great resource for any support request you submit to any team. A support team wants to solve your problem as much as you want to get it resolved, and clear information up front helps to …

This is a guest blog post provided by the Halon Team! Halon is a first-time exhibitor of the annual cPanel Conference. —————- Are your customers spending time in spam-folders? Try Halon instead Halon is happy to announce that we will sponsor the cPanel conference for the first time. We have been here before but only as visitors. From what we have understood, a significant part of our target group is here which makes our presence …

cPanel Conference time is closing in steadily, with only 18 days left until the big event. Here on the cPanel University team, we’re continuing our tradition of offering a special certification. This certification is only available to those lucky folks that will be attending the conference in-person, who successfully complete a comprehensive exam. This exam covers the latest and greatest features and changes made over the past year’s worth of cPanel & WHM releases. Last …

The WHMCS team is incredibly excited to be sponsoring and taking part in cPanel Conference for another year. Thanks to our special relationship with cPanel, the cPanel conference provides a unique opportunity to connect with important partners and vendors that are part of the cPanel ecosystem and has proven itself to be a great event for bringing together people from all over the industry. The conference is taking place in our …

This year cPanel has chosen its home base of Houston, Texas as the location for its annual conference. What makes the city so great? Let me tell you the ways! The Music! In his seminal 1998 Hip-Hop classic “Tops Drop,” rapper Fat Pat extolled on the virtues of living in the south Texas city of Houston- including its particular blend of “3rd Coast” hip-hop, the “Slab Culture” and the other general braggadocios claims made about …