Features – Users
can install and setup the app in a few minutes. Local phone numbers from over
40 countries can be selected by users. Collaboration features such as call
cascading across available people, shared contacts, transfer call to teammates,
support ticket management and analytics are provided.

Free Trial –
Users can try the service for free for 7 days, before upgrading to paid plans.

CONCERNS

Competition – The startup will need to compete with
established players in the phone support market. These may not be app based
necessarily, but have a large customer base and have been in existence for long
now.