Intranet Evaluation

How healthy is your intranet or portal?

There are millions of intranets in the World. However, it can be
difficult finding out about the leading intranets and their best
practices since most intranets are hidden behind firewalls. Prescient
has worked with dozens of intranets and have had exposure to dozens
more. We have an extensive catalogue of some of the greatest intranets
on the planet.

How is your intranet performing? How effective is your intranet or
portal in addressing the needs of your clients? How well does your
intranet align with your strategic objectives? How does your intranet
or portal compare to the competition? Compared to the best?

The Prescient IntranetScore Competitive Assessment & Action
Plan is a detailed analysis of your website and
the best practices of the leaders and the competition. The
IntranetScore analysis of your intranet or portal and
your closest competitors includes…

Evaluation and ratings – design, layout, content, tools,
etc.

Business requirements analysis

Audience satisfaction and expectations

Benchmark case studies and scoring of other leading websites

Action plan for improving site content, information architecture
and usability

This Assessment & Action Plan will benefit your
organization for:

Building a business case for planning a site redesign, new
services or offerings;

Providing your organization’s leadership with measured evidence of
your team and site’s success;

Benchmarking your intranet or portal against competitors to
understand how and where your site should improve; and

Preparing for a redesign and understanding how and where to focus
your budget and resources.

IntranetScore provides in-depth and actionable intelligence
on how to maximize the value of your intranet or portal.

IntranetScore measures the value of your portal from the
user’s perspective and includes the delivery of an online survey for
directly measuring the expectations and preferences of individual
users.

IntranetScore Methodology

Evaluation Criteria

Each target intranet or portal (a minimum of three to
four per benchmarking) will be evaluated according to the following
six criteria:

IA & Usability

Planning

Tools & Resources

Search

Content

Design & Layout

Task Oriented Interaction

The evaluation will also consist of a thorough dissection and
scoring of specific tasks and content categories which could include,
for example:

Performing a search engine

Using an online tool

Researching product specifications

Finding benefits information

Ranking

Each category will be ranked on a score of 1-10, as well as given
an overall ranking. Summaries of each category will be listed for each
site.

Detailed reports will be sent to each client with an in-depth
examination of their intranet, summary reviews, and scores of the
benchmark comparison sites.

Deliverables

Upon completing a Competitive Assessment & Action Plan,
Prescient analysts provide you with a complete report on your website’s
strengths, weaknesses, opportunities for improvement and barriers to
success. The Action Plan will also detail specific recommendations and
actions for making your website more effective and competitive while
increasing traffic and user satisfaction.

Deliverables include

An in-person or teleconference presentation to present the Action
Plan and Assessment findings.

A PowerPoint presentation (60 – 80 slides) detailing the complete
findings and illustrating competitor best practices, including category
analysis and strategic recommendations for site improvements.

A detailed scoring matrix providing category and subcategory
scores and ratings of your intranet and the complete set of benchmark
sites.

Frequency — IntranetScore is conducted every six
months.

For more information on Prescient's IntranetScore
Competitive Assessment & Action Plan please contact us at
416.926.8800 or contact us.