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I bought my SUV about 6 weeks ago and I absolutely love this truck. I have never owned anything that preformed the way this did. Four days ago we got hit with 4" of ice and my Ford was a beast in it. I never got stuck once. The one thing that I dont like about it is the gas mileage but with a truck or suv you are gonna get that

Avg. Dealer Rating: (7 reviews)
"Every vehicle I looked at or test drove had serious mechanical and cosmetic issues, some safety issues. Dealer acted like they did not know about the issues or downplayed very obvious problems with the vehicles. If you plan on selling cars, at least make sure all the warning and check engine lights are off and the brakes work when doing a test drive."

Avg. Dealer Rating: (12 reviews)
"I asked a specific question in my email . I asked what the "in
service" date of the vehicle was, so that I would know when the
remaining factory warranty would be ending. Since I was not
nearby, I wanted that information before committing to travel to
look at the car or waste a salesperson's time.
I received, in response, a generic form letter (email) that never
addressed my question. I responded (email) by re-iterating the
same inquiry, and then never received any more contact from the
dealer whatsoever. I had heard good things about the dealer, so
I was understandably disappointed. I suppose the deal was just
not meant to be. I hope my experience was an anomaly (and
based upon other positive reviews I have seen, it is very possible
that it was). "

Avg. Dealer Rating: (2 reviews)
"I emailed Bob (guy who handles internet sales) about a focus
titanium and let him know I was interested but lived over 100
miles away. I needed to know if the car had ANYTHING wrong
with it before I drove the long distance. I also informed Bob I
was coming with a check in hand as I did not want to drive
home again to go to my bank only to drive up to the dealership
again. He assured me the there was nothing wrong with the car
so I stopped at the bank, picked up the check, and started my
100+ mile journey.
On my way to the dealership Bob text me to tell me he had to
leave that day and to ask for a salesman named Sam. It was
all setup for Sam to take care of me as this was a done deal as
long as the car checked out the way Bob said it would.
When I arrived Sam was busy with another buyer but told me to
go check out the car while he finished up. As soon as I saw the
car I noticed the new tires that the ad had noted (they still had
the nobbies on them). When I opened the door I noticed the car
didn't have leather seats. This was a problem as it was
advertised with leather. But I did drive a long, long way so I was
willing to overlook this if the rest of the car checked out. As it
turns out the missing leather was only the start of this horrible
experience.
I took the car out for a test drive and immediately noticed the
steering wheel was turned to the 2 o'clock position when the
car was going straight. I've never seen a car out of alignment
this bad. How did Bob not mention this to me through emails or
on the phone??? And how was this car this jacked up after
being on the dealers lot since January??? Total Busch league! I
made sure to ask Bob about even small scratches I needed to
know about before I drove all that way.
When I returned to the dealer I told Sam I wasn't buying the car
and I was extremely unhappy I was lied to about the leather,
and the condition of the car. He asked me to please talk to the
sales a manger and I agreed. I was 2 hours from home at this
point so why not. That's when I met Trevor.
As you'd expect Trevor promised to fix it all like a typical sales
manager would. He said he'd have his guys look at the car in
the morning, have it fixed, and deliver it to my house. He
claimed to realize how bad his company had treated me and
wanted to fix it. I don't know why but I agreed to save this deal
and buy the car if they fixed it and delivered it to me.
I'd like to tell you it all worked out and I now own a great car.....
Can't do that though.
Next day I had to email them around lunch as they never got
back to me. Bob said the car was now aligned but it needed
two new rear tires and that would cost me (yes you read that
correctly it was going to cost ME) $200. I told Bob the tires
were advertised as "New" in the online ad, and I had looked at
them the day before and they were in fact "NEW". Bob said
they had flat spots and needed replaced and it was going to
cost me $200. He said he was trying to "fix" the situation and
make me happy. And his way of doing that was to charge me
$200 more after I drove 200 miles round trip to buy a car that
wasn't as advertised.
This was enough for me. At this point I felt like I had been lied
to by Bob multiple times.
So I called back to talk to sales manager Trevor whom I met
the night before And I was told Trevor wasn't the sale manager
at all. Odd since Sam told me he wanted me to talk to the sales
manager and brought Trevor to me the night before. More lies?
Sure seems that way.
Trevor told me I was no longer dealing with Bob and he'd take
care of it. He called me back hours later and told me he talked
to the "higher ups" and they couldn't take anymore money off
the car. The focus has been for sale for over 90 days and it had
dropped in price a few times already. I would have to pay $200
(which I was assured by Trevor was the dealer cost) if I wanted
to buy the focus. Odd that the tires were exactly $100 a piece
dealer cost. Sure seems like more lies.
The deal I made was $11,900 for the focus. They had it listed
for $12,400, and now they wanted $12,100 for it and they'd
deliever it. $200 more dollars for an issue that wasn't mine at
all. In NO way did they try to resolve this problem. The solution
they came up with after telling me they'd take care of the cars
problems and deliver it to me was to charge me $200. Great
solution for the dealership. Let's try to charge the customer
more money and make them think we are helping them.
After thinking about it a bit I figured they were trying to charge
me the extra $200 to offset they're cost of delivering the focus
to me. The car did NOT need new tires period. They were
brand new when I saw them. I'm guessing the dealership
needed to offset the cost of 2 employees, 4 hours for those
employees, and two cars and gas to deliever the focus to me.
Like I said the tires were new and in no way needed to be
replaced.
I feel like I was lied to multiple times, by multiple people from
this dealership. The ad they had online was not correct, the car
was not as advertised, and when the dealership messed up
they tried to pass the cost off on me. In no way is any of this
acceptable to me.
I would NEVER deal with this dealership again, or any of the
three sales people I dealt with again.
If I had read a review like this before I contacted this dealership
I would have NEVER contacted them to begin with. I hope this
helps someone down the road."

2002 Ford Explorer XLT 4WDUsed Cars
in
Comstock Park, MI 49321

Average time on market:
13 days
Certified Pre-Owned: No
Transmission: Automatic
Color: Tan
Description:
Used 2002 Ford Explorer XLT 4WD for sale
- $2,995, 265,490 miles

Avg. Dealer Rating: (5 reviews)
"Automax was a great dealer to work with and even fixed some minor concerns I had with the vehicle before me taking it home. Ryan and Milt at Automax were both outstanding and I would definitely suggest reaching out to them if looking for a used vehicle. They were professional, attentive and great to work with."

2002 Ford Explorer Sport 2WDUsed Cars
in
Lapeer, MI 48446

Average time on market:
11 days
Certified Pre-Owned: No
Transmission: Automatic
Color: Not Specified
Description:
Used 2002 Ford Explorer Sport 2WD for sale
- $2,995, 144,500 miles

Avg. Dealer Rating: (14 reviews)
"Dealer contacted me and told me the vehicle was not available for sale any
more. Checked their website again a week later and the same vehicle still
shows up on their website. Wish they would take it off if it's not really for
sale."