Resident's Guide to Utility Services

Our Resident's Guide to Utility Services (PDF) brochure provides information regarding your water, sewer, storm and/or garbage services. Please take a look and call us if you have any questions at 253-931-3038.

Missed Collections

Call Waste Management directly at 1-800-592-9995 within 24 hours to request a Courtesy Pickup. Missed collections due to late container set-out, locked gates/enclosures, or use of customer's own lock on container(s) is not considered a missed collection and will incur a Return Trip Fee of $19.03 per material - see Solid Waste Rates (PDF).

GARBAGE COLLECTION

If you own property within the Auburn city limits Waste Management service area, per City Code, you are required to have a minimum garbage service level (10-gallons) whether the service is utilized or not. Property Owners must provide adequate garbage service level(s) for each occupied unit.

Carts must be at the curbside and/or dumpsters available on property for collection by 6:00 AM on collection day.

Place 2 feet apart from other containers and 5 feet from any structure with lid facing street.

Place containers out in such a way that does not restrict the reasonable and safe use of the street, sidewalk, or bicycle lanes by pedestrians, bicyclists, and automobiles.

Enclosures - Containers that need to be rolled out from an enclosure more than 5 feet to be emptied will incur a "Roll-out Fee", See Solid Waste Rates (PDF) for fee.

Remove containers from public property no later than 24 hours after your collection day.

Missed Collection - Call Waste Management directly at 1-800-592-9995 within 24 hours to request a Courtesy Pickup. Missed collections due to late container set-out, locked gates/enclosures, or use of customer's own lock on container(s) is not considered a missed collection and will incur a Return Trip Fee of $19.03, see Solid Waste Rates (PDF).

Extra Garbage - Garbage collected in excess of your current monthly service (as listed on your account) will incur extra charges of $11.22 per container/box or bag (up to 32-gallons by volume) per pick up, or $32.84 per front-load dumpster or roll-off box (up to 1 cubic yard) per pickup. Lid must be closed on container.

RECYCLE COLLECTION

Commercial Businesses may choose to, but are not required to utilize City contracted Waste Management Commingled Recycling Program services.

FREE site visits to access waste reduction and recycling needs, recycle guidelines, posters, signage, staff training and walk-through waste audits are available to help your recycling program be successful. To set up an appointment or if you have questions call 1-800-592-9995 or email Waste Management.

Start, Stop or Change Service:

Containers:

As a part of basic Waste Management garbage collection services, recycling is no additional cost as long as the recycling container size is within 150% of the customer's garbage collection container size. For example, a customer with a 2-yard garbage container would be provided up to a 3-yard recycling container capacity for no charge. Many different (blue) container sizes are available for your property's needs. Sample of container sizes: Recycling Container Options

Carts must be at the curbside and/or dumpsters available on property for collection by 6:00 AM on collection day.

Place 2 feet apart from other containers and 5 feet from any structure with lid facing street.

Place containers out in such a way that does not restrict the reasonable and safe use of the street, sidewalk, or bicycle lanes by pedestrians, bicyclists, and automobiles.

Enclosures - Containers that need to be rolled out from an enclosure more than 5 feet to be emptied will incur a "Roll-out Fee", See Solid Waste Rates (PDF) for fee.

Remove containers from public property no later than 24 hours after your collection day.

Missed Collection - Property Owners or Managers must call Waste Management directly at 1-800-592-9995 within 24 hours to request a Courtesy Pickup. Missed collections due to late container set-out, locked gates/enclosures, or use of customer's own lock on container(s) is not considered a missed collection and will incur a Return Trip Fee of $19.03 per material, see Solid Waste Rates (PDF).

Extra Recycle - There is NO additional charge for collection of recyclables IF the amount does not exceed the 150% the size of the garbage container. Any additional recycling beyond the 150% recycling service may be fee-based as negotiated between the customer and Waste Management. Recycling collection in excess of your current monthly service level (as listed on your account) is charged according to the additional amount picked up, (35-gallon through 8-cubic yard containers will be charged according to container size).

Put extra recycle in a 32-gallon can w/lid and handles (65 lb. limit) or box (2' x 3' x 2' limit) and place next to recycle cart. Extra recycle must be labeled "Recycle". Do not use plastic bags or each bags will be charged as extra garbage.

Extra Pickup - A request to pickup extra recycling within the 150% amount (as listed above) on a non-regular collection day will incur a Return Trip Fee of $19.03, see Solid Waste Rates (PDF). To schedule an additional pickup the Property owner or Manager must call the City of Auburn Utilities Department at 253-931-3038.

COMPOSTABLES COLLECTION

Compostables services (yard waste, food & food-soiled paper) is available for a monthly charge. City Code 8.08.120 prohibits yard waste from being mixed with garbage. Garbage containers containing yard waste and garbage mixed together will not be picked up.

Start, Stop or Change Service:

Containers, Rates & Services:

Compostables rates (PDF) vary depending on the size of container. Compostables service available on a subscription bases. NOTE: Compostables restart fee - If compostables service is canceled and restarted within 7 months a restart fee of $25.00 will be charged. When you sign up for yard waste service the City supplies a (grey) cart.

Container sizes available include:

Cart with wheels (grey): 35-gallon, 64-gallon, or 96-gallon.

Front-load, metal dumpster with lids (green): 1-yard or 2-yard .

Locks from Waste Management available at no additional cost for front-load dumpsters.

Cart cleaning/deodorizing - Waste Management will clean and deodorize your compostables container for a fee of $15.00 per container. Please call the City of Auburn Utilities Department at 253-931-3038 to request this service.

Collection:

Frequency - Compostable containers are collected once a week.

Collection day - Call the City of Auburn Utility Department at 253-931-3038 to determine collection day.

Container Set-out & Placement -

Carts must be at the curbside and/or dumpsters available on property for collection by 6:00 AM on collection day.

Place 2 feet apart from other containers and 5 feet from any structure with lid facing street.

Place containers out in such a way that does not restrict the reasonable and safe use of the street, sidewalk, or bicycle lanes by pedestrians, bicyclists, and automobiles.

Enclosures - Containers that need to be rolled out from an enclosure more than 5 feet to be emptied will incur a "Roll-out Fee", See Solid Waste Rates (PDF) for fee.

Remove containers from public property no later than 24 hours after your collection day.

Missed Collection - Call Waste Management directly at 1-800-592-9995 within 24 hours to request a Courtesy Pickup. Missed collections due to late container set-out, locked gates/enclosures, or use of customers own lock on containers(s) is not considered a missed collection and will incur a Return Trip Fee of $19.03 per material, see Solid Waste Rates (PDF).

Extra Yard Waste - Compostables collected in excess of your current monthly service level (as listed on your account) will incur extra charges of $3.32 for each extra unit (up to 32-gallon volume can/yard debris paper bag/box) or $37.23 for each extra yard (up to 1-yard) per pickup. Lid must be closed on the container.

Put extra yard debris (NO food) in 32-gallon can with lid and handles (65 lb. limit), heavy paper bags, or bundles (4 foot by 2 foot limit), and place next to the gray compostables cart. NO plastic bags or food in extra yard waste containers.