telliCare

Zero Downtime. Zero Worries. Zero Problems.™

Prognostics and Predictive Maintenance

Proactively Monitor and Control Units Remotely

telliCare is a Wi-Fi enabled, prognostics and predictive maintenance service for Intellihot’s Gen II iQ tankless water heaters. This pre-installed service allows your Intellihot water heaters to be monitored and controlled remotely or onsite through an app on your mobile device. As part of your telliCare plan, you get the following benefits:

24/7/365 monitoring - With telliCare your units will be monitored 24/7/365 by factory personnel, and should any problems arise, they can take appropriate action remotely.

Free Parts - We proactively monitor the wear and tear of parts and ship you those parts ahead of time, so that you can schedule service. You can rest assured that your system will always be kept in like new condition.

Notifications - telliCare monitors various parameters and sends appropriate notifications alerting of potential issues. These notifications can be delegated to the approriate maintenance person or contracting company.

Automatic firmware updates - With telliCare your unit will be kept updated with the latest software and updates.

The Intellihot unit connects to the Intellihot cloud via the building’s wi-fi router or Intellihot’s 4G/LTE hub and sends its monitoring data to the cloud. The user opens the telliCare app on their mobile device, and the app on their device accesses the Intellihot cloud through which the user can access all the monitoring data for their units.

24/7/365 monitoring

Monitor your water heaters from your mobile device, remotely or onsite, and get appropriate notifications.

Free Parts

Parts shipped ahead of time for timely replacement.

Firmware updates

With telliCare your unit will be kept updated with the latest software and updates.