Tag Archives: managing expectations

When I hear about a photographer telling about a client that was annoyed or angry at them for something, most often it can be traced back to unmanaged expectations. In other words, you didn’t prep your client to expect something in particular. Most people don’t like surprises. I know I don’t. Okay, surprise birthday parties…

I got an interesting phone call today. It was from a man who had already scheduled with, and apparently paid, another pet photographer in town and he was thinking of backing out. He said he wasn’t so sure about doing the session outside or that the photographer would get the kinds of images he wanted….