Support Experience

See What’s New In Skyline. VMware continues to enhance Skyline proactive technology with features and enhancements that improve the customer experience. We are excited to announce a recent Skyline Collector 2.4 release and a new Advisor release. If you have the Collector Auto Upgrade feature enabled, your Collectors will upgrade to the new version automatically. Otherwise, please update your Collector using the Skyline Collector’s VMware Appliance Management Interface (VAMI) to Read more...

Skyline is VMware’s proactive self-service support service, available to all customers with an active Production or Premier Support contract with VMware. Skyline identifies potential issues and security vulnerabilities within customer environments. For each finding, a recommendation is provided to help you avoid the issue, or secure the environment. Additionally, configuration recommendations are provided. And finally, Read more...

We are excited to announce new features and functionality within Skyline Advisor. These new features are immediately available to you, and does not require an upgrade to your Skyline Collector. The new features available today within Skyline including the following: Role-Based Access Control for Skyline Advisor New First Observed Date for Findings, and Affected Objects Read more...

Don’t miss it: VMware just released the Day 2 Mastery Series for VMware Skyline. Get practical day-to-day workflows and tips and tricks to help you stay out of harm’s way. Remember, Skyline is available and included at no additional charge for our Production and Premier Support customers. Five VMware Skyline Day 2 Series videos Read more...

As we launch into the year 2020, it’s important to reflect on the past year. Before we jump into the new year, I wanted to reflect upon last year, and the many accomplishments VMware has made to transform the customer support experience. With that said, and without further ado, let’s reflect upon 2019. 2019 Read more...