Customer Feedback / Testimonials

Quality customer service is the most important job we can fulfill
at AirGorilla. Below is a small sample of testimonials we receive.
If you would like to bring your own feedback to our attention,
you may contact us by email. However, if you have a question of any kind, please first try our helpful support page.

From: r. jager
Posted: August 19, 2013 9:34 AM
Subject: Your excellent service
Dear sirs: We travel quite extensively and
recently worked with your agency on a trip to
Thailand. There were glitches in the reservation
which I am still working on with your folks
but am impressed how knowledgeable, polite
and helpful they were on the phone this morning.
We work with different travel companies but
feel that yours is the best that we ever came
across. We want to funnel all our reservations
thru your company in the future.
Keep up the good work and great service.
R. M. Jager MD PhD
Indianapolis, IN
---
From: Monique B.
Posted: July 1, 2013
Subject: RE: BERGERON/MONIQUE (ADT) 15JAN YOW
Thank you so much for making this travel so
much easier. Online booking with AirGorilla
was without incidence and with complete ease
and I will be referring others to this site.
Mrs Bergeron
Quebec
---
From: Tina
Posted: Tuesday, April 18, 2013 12:24 PM
Subject: Thanks!
To Whom it May Concern:
I just wanted to write to let you know that I
had just had a problem and I spoke with Marci
at extension 1150 and she was wonderful!! She
was so helpful and friendly. I would now always
use Air Gorilla just because of her. It's so
nice in this day and age to get someone so
helpful on the phone. I truly felt like she
was really doing everything she possibly
could to help me. I will be sure to tell all
my friends of her most helpful service!
Thank you!
Tina (Christine) Tyler (from Massachusetts)
---
Posted: December 15, 2012
Subject: Re: flying in less than 10 days
Thank you so much--you guys are such stars.
Best,
Nicole
---
Posted: October 21, 2012 4:31 PM
Subject: Thank you
To Whom it May Concern,
I just wanted to say a big thank you to Linda,
who is a member of your support staff. She was
so incredibly helpful yesterday with what was
a very stressful situation. She was so lovely
and was able to get fabulous seat allocations
for the ticket I purchase.
Thank you for making this a pleasant experience.
Sincerely,
Danielle Davis
---
Sent: Wednesday, June 09, 2012 12:24 AM
Subject: Re: Travel Booking Status
Thank you for this very fair adjustment and
helpful information. We will go out of our
way to use and recommend you in the future
based on this experience. Thank you and you
please have a great day too.
Sincerely,
Dr. Martin Ramey
---
From: David Taylor
Posted: Saturday, April 3, 2012 12:20 PM
Subject: Recent travels using Airgorilla.com
Recently I used your website to buy my airline
tickets. I don't travel by air regularly and was not
sure what to expect. We completed our travels this
past weekend and thanks to your site we had the trip
of a lifetime. Thanks Airgorilla.com for giving us
professional service and the best price available. I
am looking forward to my next big trip and
Airgorilla.com will definitely be my travel agent of
choice.
David Taylor
Meraux, LA

---
From: Stefanie Howorun
Posted: June 23, 2011
Subject: Incredible Experience!!
I just wanted to thank you for the positive
experience I had with your company. I made an
error in booking my flight last night and your
customer service agent Cheryl was incredible
today!
Not only was she very kind and polite she
also fixed my flight problem and then spent
several hours looking for the best flight deal
for me for my new flight!!
Your company has the best prices out there and
by far the best customer service I have ever
experienced!
Thanks again Cheryl, you were amazing!!
Stefanie and Daniel
P.S Without a doubt I will recommend you guys to
everyone I know!
---
From: "lwarwaruk"
Posted: March 11, 2011
Subject: Re: FLIGHT INFORMATION CHANGE
You guys are right on the bit! I'll be getting
back to you some time later also, as we will
need to book a flight for the end of May from
Helsinki to Lviv in Ukraine. But I'll wait
until our Canadian dollar catches up, or even
surges by the American. Isn't it crazy what's
going on!
By the way, you saved our bacon in June of 07
when you e-mailed us in Oulu, Finland about a
time change on our return flight from Helsinki
to Frankfurt.
Larry W
----
From: Connie Bell
To: AirGorilla
Posted: March 4, 2011
Subject: feedback
Hello!
I just wanted to say that I really appreciate
how helpful Ceasar was today when i called.
He was super nice and very understanding. This
was such a great experience (with customer
service).... I am just blown away with how
nice he was!
thank you so much :) (and happy holidays)
Constance Bell
----
From: lmckelvie
To: AirGorilla
Sent: Friday, December 05, 2010 9:06 AM
Subject: [RE]YJD4VW
I just wanted to let you know I was very happy
with your company and had only good experiences
dealing with customer service. I will definitely
be using you again and recommending you!
Leah
---
From: O'Neill, Michele
Posterd: September 10, 2010 1:01 PM
Subject: Incredible help!
Hello,
I 'discovered' AirGorilla about a year ago when it
was recommended to me for an upcoming international
trip that I was taking. I found the website to be
very useful and it certainly had the best prices
available.
I continued to use the website to book other travels
in the following 12 months.
However, while I've liked using AirGorilla and
have told others about it, just this morning I
fell in love with the firm!
An agent (a.k.a. "miracle worker") named Patti
helped me today at about 11:30AM PST to book
some international travel involving 3 different
airlines. She wound up saving me about $500 and
made a trip happen 5 days earlier than I thought
it could. She will never know what a positive
impact she has made on several people that are
affected by these travel plans.
Kudo to AirGorilla for offering such a great
service and clearly hiring and training great staff!
Thank you very much, Michele O'Neill
-----
Sent: Wednesday, June 11, 2009 6:50 AM
Subject: james tracey
Just wanted to let you know that James was excellent
in handling all our reservation plans to Charlotte
a few weeks back. He was a true professional and
quite polite to boot.
Thanks for hiring qualified and conscientious
employees. We will use your services again,
Joe and Maria Carfaro
-----
From: PETER BATT
To: AirGorilla
Sent: Sunday, June 08, 2008 7:28 PM
Subject: RE: Request...
Air Gorilla,
Thank you for your excellent and most importantly,
honest service. I will use your service again
in the future.
Peter Batt
Born in San Diego
-----
** Monday, February 04, 2008 11:28 AM
Marci was able to take some time out of her busy schedule to
work out a solution and address the situation which was timely
taken care off. Her patience over the phone is worth
commending. I write to extent my gratitude for all your
assistance and for the outstanding service your company
has so far provided notwithstanding some minor huddles.
Thanks, Emmanuel
Thursday, February 28, 2008 2:28 PM
Anthony at Air Gorilla, extension 1136 is an outstanding
representative for Air Gorilla. We had problems with our
flights and attempted to fix them ourselves. We were not
successful and consequently very frustrated. I was
fortunate to to speak with Anthony and he listened
thoughtfully, restated our problems, offered a rationale,
and solved the problem. Amazed? Absolutely!!
Five stars for Anthony !!
As an HR person, I understand the value of exceptional
employees. I am only more convinced that Air Gorilla
will be my web site of choice.
Diane Wirth
Vice Chancellor Human Resources
Yosemite Community College District
----- Original Message -----
From: chaz 'n gerry
Sent: April 2, 2007 12:37 PM
To: Dolly
Subject: Re: 2A8Z9L
Dolly,
Thanks again for the special attention. Its good to know
that people who provide great service are not the
dying breed that we're led to believe.
I look forward to doing business with you in the future.
Peace,
Gerry
----- Original Message -----
From: "Jim Shea"
To: "AirGorilla"
Sent: Wednesday, March 21, 2007 12:53 PM
Subject: RE: Question re: tomorrow travel
Thank you! I was confused. It's been a long week.
I rebooked for next week and everything looks fine.
Thanks again - I will use your services exclusively in
the future. Quite aside from your excellent customer
service, your search engine is faster and more
comprehensive than any I have used.
Keep up the great work~!
-jms
-----Original Message-----
From: ALEX****@aol.com
Sent: Friday, December 08, 2006 6:30 PM
To: charlene
Subject: Re: AirGorilla.com booking # 3M38PM
I guess Charlene that you called me today, you seem to be
a very kind and efficient lady. Gorilla was a fun, fast
and efficent webpage to book our flights. if all goes smooth
I will always use this easy fun way to book flights. You are
cheaper and easier to use than many others and you do not
bother one with memberships, passwords and so forth. Great.
Thank please go on being successful.
Alexandra Pesch
Realtor - Associate
-----Original Message-----
From: laytlike [mailto:laytlike@****.com]
Sent: September 30, 2006 6:58 AM
To: Linda
Subject: Re: E TKT CONFIRMATION
Let me just say thank you for wonderful customer support
that's truly difficult to find anywhere, anymore!
I'd not heard of your travel service until yesterday when
I was online looking for flights for a weekend trip I'm
planning. This travel is very important to me, I won't
go into details and bore you but I will say it could make
the difference between wedding bells in my future!!
Anyhow, I was having difficulties in securing a reservation
because each time I'd submit my information, I'd get a
response that the flight may be booked, this was quickly
beginning to irritate me.
So I looked around the page and found a technical
support number and called. That's when I was put into
contact with Linda. Geesh, she was amazing and
refreshing. I was expecting a rep with a nasty attitude,
given that's what I've grown used to with other
low-priced travel agencies who make you feel like
they're doing you a favor and don't need your business.
Not the case with Linda though, she was friendly,
helpful, on top of the booking I needed help with...
and in no time she had my reservation set!
I hope you take time to recognize Linda for her efforts,
I don't always stop to pay respects for the good service
I receive, mainly because I don't typically get the
kind of service that warrants such effort. Linda really
helped me and I'm very grateful.
I wish you all a great and successful day, and I look
forward to more travel opportunites to use your company.
Thank you,
Tiffany
-----Original Message-----
From: Jeremy Pettit [mailto:*******@sesportsmed.com]
Sent: Monday, April 03, 2006 7:02 AM
To: Cindy
Subject: Re: What do they look like?
Hey Cindy,
Thanks for the quick reply. You were very helpful &
thank you for the great website. I routingly check
airfare from multiple sites & yours consistently
beats them all.
All the Best,
Jeremy Pettit, PA-C
Southeastern Sports Medicine
-----Original Message-----
From: Christine Corcoran [mailto:christineannecorcoran@*****.com]
Sent: Wednesday, March 29, 2006 8:29 PM
To:
Subject: Accolades for Cindy Taylor
Dear AirGorilla,
I am writing to express my great appreciation and
highest accolades for one of your employees, Cindy
Taylor. I was already impressed by Air Gorilla's rates
and range of flight options for my upcoming trip, but
when I called late on a Sunday night to inquire about
changing my return-trip departure city in Russia, I
predicted that any travel service would find it a
challenge.
My message was answered within hours by Ms. Taylor. She
approached the somewhat complicated change with great
patience and attention to detail. The intelligence and
clarity with which she answered each of my many
questions made me feel completely confident about what
I was booking.
She made herself accessible by phone and email
should I have any concerns. Her very fast and detailed
updates and confirmations gave me great peace of mind.
When I had with even further concerns about FedEx
delivery she was as knowledgeable, patient and
understanding as she had been at the outset.
Based on this extremely positive experience I will be
sure to use your company when planning any future
trips. I will spread the word about your outstanding
staff and will recommend Air Gorilla highly to anyone
I know who is planning a trip.
With sincere thanks,
Christine Corcoran
----- Original Message -----
From: Vanjani, Alex
Sent: Tuesday, June 28, 2005 10:11 AM
Subject: Thanks for the great service - Dolly...
Hi,
I wanted to take this opportunity to thank Dolly
for the great customer service she provided me with
yesterday. She was extremely professional,
friendly, patient, knowledgeable, enthusiastic, and
everything else you would come to expect when you
think about "Blue Ribbon" customer service!
In the world we live in these days, most people
don't take the time (anymore) to make sure the
customer is happy not only with the price (which
was excellent), but with the entire purchasing
experience…from A to Z!! Dolly is a great asset to
your organization, and as your company continues to
grow, I hope you don't lose that personable but
professional service!
Thanks again for a great experience!!
Alex Vanjani
Business Operations
Mantech - Defense Systems Group
----- Original Message -----
From: Chris Podehl
To: Support
Sent: Wednesday, June 22, 2005 11:49 AM
Subject: Re: a flight I had in 8/04
Thank you very much.
Perhaps I've been in Honduras too long to realize
that quality, quick service still exists in the world.
I was expecting a longer, more excruciating process,
but you completely blew me out of the water with speed
and accuracy.
I just needed to pass on a much appreciated job
well done,
Chris Podehl

----- Original Message -----
From: "Barry"
To: support
Sent: Wednesday, February 09, 2005 3:02 PM
Subject: Appreciation
To All Addresses,
I had the privilege of having Heather of your
group organize our air travel to Europe.
When I encountered routing problem, I called her
and she very courteously expedited a correction
and a better routing for the same costs! I was
impressed with her attitude and communication
abilities.
I feel your very fortunate to have such an
individual on your staff. I shall be most
pleased to refer people to your group
through Heather.
Sincerely,
Barry L. Biggs

And more compliments for the same staff member

----- Original Message -----
From: "CH3"
Sent: Wednesday, January 19, 2005 6:08 PM
Subject: Thank you to your service
Hello Sir,
I just used your service airgorilla.com for the
first time. I am flying from Newark, NJ to
Perth, AU. Quite the flight. It was around $2000.00.
I had many options of sites to book my flight and
I choose yours. After I made my booking, I had
some questions. I would like to tell you that I
was on the phone with a nice lady named Heather.
She was amazingly helpful and kind person to deal
with. I only wish every deal that I made in online
travel would go this smoothly. The smooth tone of
her voice gave me a sense of relaxation and
assurment that I booked exactly what I wanted! I
can only hope that my flight would go this well !!
I am happy to be a New Customer to your business
and plan on using it in the furture for my business
and personal travels. My father is a partner to
www.ingear.com and I find myself traveling to all
the Surf Expo's around the country. Your site will
now be the first site I search to find my next
airfare and hotel.
So Thank You Very Much!
Happy Customer,
Chuck Handy

Some kudos for Dolly:

----- Original Message -----
From: MARYRGRACE@...
To: dolly
Sent: Thursday, December 02, 2004 8:13 AM
Subject: Re: NIXON/YX2TM7/SB
Dear Dolly
Again, thank you for your help - because of the
holidays coming and some other circumstances - we
won't be able to go for several months - so I
appreciate the help of a refund - I will
definitely use AirGorilla again and will tell
anyone I know about how you've helpd me - Please
let me know what I am to do - if anything.
Thank you
Marygrace Nixon

And some more kudos for Dolly:

----- Original Message -----
From: Jason Pierman
Sent: Friday, October 22, 2004 11:30 AM
Subject: Thank you
To Whom It May Concern:
Please pass this message on to management. I would
like to express my thanks to one of your associates,
Dolly. I booked flights to New Zealand yesterday,
not realizing that my wife's maiden name was still
on her passport. With the numerous warnings about
not being able to change flight details, I had
visions of being hassled going through customs about
why her name didn't match, and I thought I was out
of luck. I think that calling your help line would
be a similarly hassling experience. (You never know
what kind of service you'll get with online
bookings.) Wow, was I wrong! I spoke with Dolly, who
was helpful from the very start. She listened to my
problem and typed the message to make the name
change as we spoke. Later yesterday evening, Dolly
called me at home to let me know about a problem in
changing the name. She was able to suggest solutions,
one of which was to cancel and re-book the flight.
She again stayed on the phone with me until
everything was resolved. Making close to a $4,000
purchase online can be a bit scary... who knows what
your really getting. However, not only did I get a
good deal on our tickets, I also received world-class
customer service from what I have grown to believe
is an unlikely source (the internet). Please pass
along my thanks to Dolly. You can tell just by
speaking with her that she loves her job, which is
the key to proving great service.
Thanks again,
Jason Pierman

While we are at it, here is another compliment for Dolly,
who was our employee of the month at that time:

----- Original Message -----
To: Support
Sent: Friday, October 22, 2004 3:48 PM
Subject: Re: Please forward this E-Mail
October 22, 2004
Dear Mr. Coleman
I would like to take this opportunity to commend Dolly.
Dolly went the extra mile in assisting us in travel
arrangement to New Zealand. When it was determined that
there were no seats available on the flights we had
chosen, Dolly graciously, continued a search to secure
tickets on a route that better accommodated our travel
arrangements. This effort was not an easy task since
this is the prime tourist season in New Zealand.
I found Dolly to be very professional while also being
very personal. She demonstrated efficiency and followed
through on all her commitments assuring that I was
always informed of her progress. These characteristics
are an asset to your organization. I would like to
recommend that Dolly receive an award for her excellent
service.
This is the first time I have used Air Gorilla and
would not hesitate to use your firm in the future for
my travel arrangements. Thank you so much for a
pleasurable experience.
Peggy Egbert

For variety, here is a customer who was happy with the support,
but for one reason or another she booked alternate plans:

----- Original Message -----
From: kelly ball
Sent: Friday, July 23, 2004 3:27 PM
Subject: THANK YOU"116"
I WANTED TO THANK #116 ON( 7/23/04 )
SHE WAS SO HELPFUL WHEN I CALLED FOR "HELP"
ON GETTING A TICKET ON LINE.
SHE SPENT ALLOT OF TIME WITH ME AND ANSWERED ALL
MY QUESTIONS.
SHE IS AN ASSET TO YOUR BUSINESS.
I'M SORRY THAT I DIDN'T BOOK WITH YOU GUYS, THIS
TIME, BUT I WILL IN THE FUTURE
THANK YOU KELLY BALL

A big fan:

----- Original Message -----
From: Dottie Gibbs
Sent: Friday, July 09, 2004 3:19 PM
Subject: Re: URGENT - Zurich Tickets
I received my tickets this evening. Thank you for
trying so diligently to get in touch with me and then
to get them here on time. I'm now a big fan of the
Gorilla.
Doris Gibbs

A customer for whom we were able to obtain a refund:

----- Original Message -----
From: Bob Gallagher
To: Support at AirGorilla
Sent: Tuesday, August 12, 2003 5:36 PM
Subject: Re: Refund issued May 26 by
UA - Gallagher /SB
David: Thanks so much for your help. We checked
with the old statements and the company and United
did indeed refund the amount. Having worked for
40 years I know how busy you must be and how
frustrating for you to have to go to all that work.
You are indeed our hero. Please show this to any
boss you might have and have that person put this
in your employee folder. We are truly satisfied
customers and feel you have gone above and beyond
to help us. We'll be reserving flights with you
again in the future. (don't run!)
Best to you, Bob and Patty Gallagher

Some appreciation for our staff member Steve K:

From: Melissa and Michael
Sent: Tuesday, April 06, 2004 4:32 PM
To: Fabrice
Subject: Re: Paris Itinerary
Most often customers will only take time to contact
an online service when problems arise. In this case,
however, I feel compelled to contact you because of
some exceptionally postive aspects concerning my recent
dealing with "Steve," one of your sales associates.
Our family has been planning a trip to France,
complicated for many reasons. I had attempted to
work out the various issues independently online but
eventually emailed for help. Steve got back to me
within a very short time - and worked patiently through
each issue complicating the scenario. Perhaps patience
is a standard you expect amongst your
representatives...but I would emphasize not only the
enormity of Steve's patience but also his pleasantness
and courtesy each time an obstacle presented itself.
He was downright positive throughout an hour-long
phone conversation and was obviously invested in
finding our family the most convenient travel
arrangements at the lowest possible fares.
It was such an amazing, accommodating, and successful
experience, I am most certain to search for airfares
through AirGorilla again and again. Steve is an asset
to your business and he deserves company praise!
Melissa Eastman
Havertown, PA

Another happy customer:

----- Original Message -----
From: "Lee Steinberg"
Sent: Wednesday, October 15, 2003 3:42 PM
Subject: Some great customer service!
I just would like to say I had the most wonderful
experience today. You have an agent who helped me
through a stressful situation. Caroline went the
extra mile to make my vacation happen. Three days ago
I booked a flight through OneTravel.com and this
morning was given a I'm Sorry but your reservation has
been canceled E-Mail. Frantic I got on the Internet
remembering finally who my sister in law dealt with
when her and my brother booked their fight last year
to Mexico. It was with you Air Gorilla. While
looking at the itinerary I had a concern and called to
make sure that the flight would go through this time
because there was something strange when I say a
question mark where the air line logo should be.
Caroline with Coronado Travel Group Agents ID #
00259593 is your agent who went the extra mile for me.
She explained to me what was wrong and worked at
making sure I got my flight. I just got off the phone
with her and am know smiling because my vacation will
be happening. Thank You So Very Much Caroline for
going the extra mile to make my trip happen. I will
make a toast to you when I get to Mexico and have my
first Margarita. Thanks again for making this happen.
Signed,
Kimberly Locatelli &
Lee Steinberg

A customer who initially made an error:

----- Original Message -----
From: ....@aol.com
Sent: Monday, March 29, 2004 5:15 AM
Subject: Re: Tickets issued - L Crockett /TA
Thanks again! This is the first time I have used
AirGorilla and I am very glad that I did! I made
a horrible scheduling mistake, and your service
did not beat me over the head or in the wallet with
it... you help me make it right! Your competition
should take some notes! Thanks again.

The following customer in 2004 was unable to book an airline ticket
when he tried because there was a very temporary problem
with a server that was quickly fixed:

----- Original Message -----
From: "Tim Clark"
To: "Clay At AirGorilla"
Sent: Friday, May 07, 2004 12:10 PM
Subject: Re: No Gorilla for me
Hi Clay,
Your warm letter has won my heart: I will definitely
give the Gorilla a try again. I also want to
apologize if my reporting of the error seemed too harsh
or sarcastic. (I can't claim a perfect work record
myself.)
Anyhow, Thanks!
Tim

Some older testimonials from our early history, when we first drafted
a testimonials page. From San Pedro, California:

----- Original Message -----
From:
Sent: Monday, July 22, 2002 9:11 PM
Subject: thank you
> Thank you for such great service. I checked everywhere
> for a reasonable price to the uk and found you to be
> the lowest. My tickets arrived shortly after my order
> was placed even though I booked last minute. I will
> definitely recommend you to friends and family.
> Thanks again,
> Leanne Schmitt
> >

Here is a customer we talked to for quite a while, answering her multiple
requests for extra assistance:

----- Original Message -----
From: tammy harris
Sent: Friday, August 09, 2002 9:56 AM
Subject: Thank you so much.....
I just wanted to thank you for your patience and dedication.
Thank you and have a great day!
Tammy

Here are some kind words from Helmut Karl:

----- Original Message -----
From: ...@aol.com
Sent: Friday, September 13, 2002 6:41 AM
Subject: Re: Need to change departure - H Karl
> Thank you very much David for your help,
> I was at the Virgin counter at JFK and they changed
> the ticket. I really appreciate your help and will
> recommend your company to all of my friends and
> coworkers.
>
> A grateful HL
>

Here is another of our feedbacks to show you:

> From: "steve dale" (...@cableinet.co.uk)
> Sent: Saturday, January 26, 2002 2:52 AM
> Subject: FeedBack
>
> I just recieved my tickets for the trip by post. I must tell you
> how delighted I am by the efficiency and speed of your service.
> I will certainly use it again. Thank you.
>
> Steve

We almost don't want to list the next one, because
it is so positive you might think we wrote ourselves as an
advertisement, but it is for real and it is from another "Steve"

Here is another customer who was happy how we helped him. The airline
claimed they had changed the price right before the booking
was made on our web site. All travel agencies run into this
problem with airlines. Here is his reply:

> From: "Welch, Aaron (CCI-Phoenix)" ...
> Sent: Wednesday, February 06, 2002 9:16 AM
> Subject: RE: Airline had changed price; please advise
>
> Thanks For the information, I think I will cancel this
> order, your site has other flights through Delta Airlines
> that are very comparable to our first attempt. So I will
> be using AirGorilla. The information you have given me is
> very helpful and appreciated. I will be sure and pass
> along your web site to friends and co-workers that may
> need to book flights in the future.
>
> Thanks Again
> Aaron Welch

----- Original Message -----
From: "Christine Metti"
Sent: Sunday, February 02, 2003 6:51 PM
Subject: ATTN: David C.
> Hello,
>
> I just want to quickly thank you for all of your help
> this past Friday. Later in the afternoon I was able
> to get through to the virtuallythere.com site and
> receive my advanced itinerary. I also appreciate the
> phone call to let me know it should be up and running.
> I am quite please with the quick, efficient results
> after speaking with you.
>
> Thank you again,
> Christine Metti
>

----- Original Message -----
From: Jessica Larson
Sent: Sunday, January 05, 2003 7:27 PM
Subject: Thank you
Thank you for taking the time to help correct my
billing address and so far your service has been great!
Thanks for making planning our trip that much easier!
Happy New Year to you as well.
Sincerely,
Jessica Larson

Feedback from: David Mulholland

----- Original Message -----
From: David Mulholland
Sent: Friday, December 20, 2002 4:26 AM
Subject: Re: HELP - I made reservations - Mulholland
>
> Thank you for your response. I didn't respond sooner because
> I've been away on business. I got the phone # ....... from
> the web site indicate on the auto-response and everything
> was taken care of. I want to express my appreciation of the
> way this was handled. I will have not problem using
> airgorilla.com again in the future.
>
> Again
> thank you, Dave
>