Best Indy hotel I have found

ByAnn-Ted-Bill

March 25, 2015

The Crowne Plaza at the Indianapolis airport is the finest example of a quality hotel easily accessed by traffic from the airport and downtown.I love the setting, the quiet and comfortable rooms and the amazingly efficient and friendly staff.

Posted by HotelStaff

March 25, 2015

Thank you for the great 5 star review!
Mike Clark
GM

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Great place to stay

ByDonP27

March 23, 2015

Our family stayed at this hotel before our flight to Miami. The staff are really friendly and helpful. The rooms are clean too. All in all, we will be coming to this hotel many times in the future.

Posted by HotelStaff

March 25, 2015

Thank you for your wonderful 5 star review. I am glad you and your family had a great experience.
Mike Clark
GM

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Billing

ByTop Wop

March 23, 2015

The pre approval totals were send to my Company Expense review. Example I was charged on my reconciliation statement twice my room rate and also the total room charge. Credit Card company shows no charge. Hotel Shows only Room Charge. Why does my expense reporting show a double charge. It has to be generated from the hotel. Creates a real problem and only this hotel has done this to me.

Posted by HotelStaff

March 25, 2015

I want to apologize for the inconveince of this billing issue.Thank you for bringing this matter to my attention. It sounds like a pre-authorization amount that may have been larger than it should be. Normally, the pre-authorization amount is the nights room rate plus tax, & $35 for incidentals for each night of your stay. I would need more specific details in order to investigate this for you. Please contact me direct at mclark@genhotels.com with your reservation details so that I can clarify this for you.
Mike Clark
GM

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Top notch experience

ByDRx Dave

March 20, 2015

I traveled to the Crown Plaza for the state IMSA conference and found everything to be top notch! The amenities were very comfortable, and the customer service provided by the staff was outstanding! I was disappointed to see that they don't have a hot tub next to the pool in the lobby anymore, but overall I would rate the customer experience a 10 out of 10.

Posted by HotelStaff

March 25, 2015

Thank you for the 5 star review and comments that would rate us as 10 out of 10.
Mike Clark
GM