topic Re: Galaxy Buds - Audio cuts out when phone is in pocket in Galaxy Budshttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/679202#M3159
<P>The issue is not a range issue it happens when you put the phone in your pocket,I really thought I was crazy until Ive read all of these comments&nbsp;</P>Mon, 10 Jun 2019 04:59:38 GMTuserYTDdboHUZL2019-06-10T04:59:38ZGalaxy Buds - Audio cuts out when phone is in pockethttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/598413#M3132
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<P>The connection is very choppy if I put my phone in my pants pocket and completely goes away if it is in my back pocket. Even my china-brand earbuds are better in connectivity.</P>
<P>My phone is the S10+ updated to the latest software, so are the galaxy buds. My other earbuds (China) don't have this problem at all.</P>
<P>&nbsp;</P>
<P>I will try the solution of resetting my earbuds and check it out. This has fixed the issue somewhat, but its still very choppy. Not acceptable with the $249 (AUD) price tag.</P>
<P>&nbsp;</P>
<P>SAMSUNG PLEASE FIX!!!!!</P>
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<P>Very strange. I can leave my S10+ upstairs on a desk and wander around downstairs with no loss of connectivity with my Galaxy Buds. Same thing if the Buds are in the house and I am out in the yard, plays perfectly.&nbsp;</P>Wed, 24 Apr 2019 17:00:15 GMThttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/598509#M3133LongHiker2019-04-24T17:00:15ZRe: Galaxy Buds - Audio cuts out when phone is in pockethttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/598516#M3134
<P>At least you got your earbuds!!</P>Wed, 24 Apr 2019 17:06:02 GMThttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/598516#M3134Samsung_FAYcEUm2019-04-24T17:06:02ZRe: Galaxy Buds - Audio cuts out when phone is in pockethttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/599210#M3135
<P>It's so strange. How's your connection when you have your phone in your pocket and your walking around? This is where mine struggles the most.</P>Wed, 24 Apr 2019 23:44:32 GMThttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/599210#M3135user9eBH1NfvHX2019-04-24T23:44:32ZRe: Galaxy Buds - Audio cuts out when phone is in pockethttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/599215#M3136
<P>Trust me bud. My hype comeplety got sqaushed due to issues I am having. Honestly my cheap Chinese earphones work better in connectivity.</P>Wed, 24 Apr 2019 23:45:59 GMThttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/599215#M3136user9eBH1NfvHX2019-04-24T23:45:59ZRe: Galaxy Buds - Audio cuts out when phone is in pockethttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/599311#M3137
<BLOCKQUOTE><HR /><LI-USER uid="14302481"></LI-USER>&nbsp;wrote:<BR />
<P>It's so strange. How's your connection when you have your phone in your pocket and your walking around? This is where mine struggles the most.</P>
<HR /></BLOCKQUOTE>
<P>No problem with that at all.&nbsp;</P>
<P>What are your pants made out of?&nbsp;</P>Thu, 25 Apr 2019 00:45:06 GMThttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/599311#M3137LongHiker2019-04-25T00:45:06ZRe: Galaxy Buds - Audio cuts out when phone is in pockethttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/599318#M3138
<P>I have the same problem. It has become a very annoying issue.😒</P>Thu, 25 Apr 2019 00:49:53 GMThttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/599318#M3138Gio132019-04-25T00:49:53ZRe: Galaxy Buds - Audio cuts out when phone is in pockethttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/599511#M3139
<BLOCKQUOTE><HR /><LI-USER uid="14302481"></LI-USER>&nbsp;wrote:<BR />
<P>It's so strange. How's your connection when you have your phone in your pocket and your walking around? This is where mine struggles the most.</P>
<HR /></BLOCKQUOTE>
<P>It's so bad. It's makes no sense to me. Mine mostly struggle when I walking around. Although my range is quite poor also. I have to be in same room to use.</P>Thu, 25 Apr 2019 02:33:47 GMThttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/599511#M3139user9eBH1NfvHX2019-04-25T02:33:47ZRe: Galaxy Buds - Audio cuts out when phone is in pockethttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/599517#M3140
<BLOCKQUOTE><HR /><LI-USER uid="7785519"></LI-USER>&nbsp;wrote:<BR />
<P>I have the same problem. It has become a very annoying issue.😒</P>
<HR /></BLOCKQUOTE>
<P>Tell me about it.&nbsp;</P>
<P>&nbsp;</P>
<P>HELLO SAMSUNG!!! ARE YOU LISTENING????</P>Thu, 25 Apr 2019 02:36:12 GMThttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/599517#M3140user9eBH1NfvHX2019-04-25T02:36:12ZRe: Galaxy Buds - Audio cuts out when phone is in pockethttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/599576#M3141
<P>Do you ever notice when you open a game while using spotify or any other music player that it stops for a second like a lag? I've noticed it and it bugs me a lot. Also try resetting your buds. Enter the wearables app &gt; about earbuds &gt; reset earbuds &gt; continue. That should help, if not sorry</P>Thu, 25 Apr 2019 03:09:27 GMThttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/599576#M3141Acogs2019-04-25T03:09:27ZRe: Galaxy Buds - Audio cuts out when phone is in pockethttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/599586#M3142
<BLOCKQUOTE><HR /><LI-USER uid="10343258"></LI-USER>&nbsp;wrote:<BR />
<P>Do you ever notice when you open a game while using spotify or any other music player that it stops for a second like a lag? I've noticed it and it bugs me a lot. Also try resetting your buds. Enter the wearables app &gt; about earbuds &gt; reset earbuds &gt; continue. That should help, if not sorry.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Yep definitely cuts in between apps sometimes. My main issue, is when I walk and phone is my pocket.</P>
<P>&nbsp;</P>
<P>Thanks but I already tried that <img id="smileysad" class="emoticon emoticon-smileysad" src="https://us.community.samsung.com/i/smilies/16x16_smiley-sad.png" alt="Smiley Sad" title="Smiley Sad" /></P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
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<P>&nbsp;</P>Thu, 25 Apr 2019 03:13:20 GMThttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/599586#M3142user9eBH1NfvHX2019-04-25T03:13:20ZRe: Galaxy Buds - Audio cuts out when phone is in pockethttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/599592#M3143
<P>Contact the place of purchase to see if it falls under any warranties, all I can think of if it being is a issue with the bluetooth</P>Thu, 25 Apr 2019 03:15:02 GMThttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/599592#M3143Acogs2019-04-25T03:15:02ZRe: Galaxy Buds - Audio cuts out when phone is in pockethttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/599594#M3144
<P>POSSIBLE SOLUTION:</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Settings-Connections-Bluethooth-Select the settings option next to the "Galaxy Buds"- Select unpair and re-pair again. This should reset your Bluetooth settings.</P>
<P>&nbsp;</P>
<P>I am still testing this solution. But so far it's working.</P>
<P>&nbsp;</P>
<P>Thanks&nbsp;</P>Thu, 25 Apr 2019 03:17:26 GMThttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/599594#M3144user9eBH1NfvHX2019-04-25T03:17:26ZRe: Galaxy Buds - Audio cuts out when phone is in pockethttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/599598#M3145
<P>Yes I agree.&nbsp;</P>Thu, 25 Apr 2019 03:18:57 GMThttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/599598#M3145user9eBH1NfvHX2019-04-25T03:18:57ZRe: Galaxy Buds - Audio cuts out when phone is in pockethttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/599599#M3146
<BLOCKQUOTE><HR /><LI-USER uid="14302481"></LI-USER>&nbsp;wrote:<BR />
<P>It's so strange. How's your connection when you have your phone in your pocket and your walking around? This is where mine struggles the most.</P>
<HR /></BLOCKQUOTE>
<P>POSSIBLE SOLUTION:</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Settings-Connections-Bluethooth-Select the settings option next to the "Galaxy Buds"- Select unpair and re-pair again. This should reset your Bluetooth settings.</P>
<P>&nbsp;</P>
<P>I am still testing this solution. But so far it's working.</P>
<P>&nbsp;</P>
<P>Thanks&nbsp;</P>Thu, 25 Apr 2019 03:20:03 GMThttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/599599#M3146user9eBH1NfvHX2019-04-25T03:20:03ZRe: Galaxy Buds - Audio cuts out when phone is in pockethttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/599601#M3147
<BLOCKQUOTE><HR /><LI-USER uid="7785519"></LI-USER>&nbsp;wrote:<BR />
<P>I have the same problem. It has become a very annoying issue.😒</P>
<HR /></BLOCKQUOTE>
<P>&nbsp;&nbsp;</P>
<P>POSSIBLE SOLUTION:</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Settings-Connections-Bluethooth-Select the settings option next to the "Galaxy Buds"- Select unpair and re-pair again. This should reset your Bluetooth settings.</P>
<P>&nbsp;</P>
<P>I am still testing this solution. But so far it's working.</P>
<P>&nbsp;</P>
<P>Thanks&nbsp;</P>Thu, 25 Apr 2019 03:20:41 GMThttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/599601#M3147user9eBH1NfvHX2019-04-25T03:20:41ZRe: Galaxy Buds - Audio cuts out when phone is in pockethttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/599604#M3148
<BLOCKQUOTE><HR /><LI-USER uid="14302481"></LI-USER>&nbsp;wrote:<BR />
<BLOCKQUOTE><HR /><LI-USER uid="10343258"></LI-USER>&nbsp;wrote:<BR />
<P>Do you ever notice when you open a game while using spotify or any other music player that it stops for a second like a lag? I've noticed it and it bugs me a lot. Also try resetting your buds. Enter the wearables app &gt; about earbuds &gt; reset earbuds &gt; continue. That should help, if not sorry.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Yep definitely cuts in between apps sometimes. My main issue, is when I walk and phone is my pocket.</P>
<P>&nbsp;</P>
<P>Thanks but I already tried that <img id="smileysad" class="emoticon emoticon-smileysad" src="https://us.community.samsung.com/i/smilies/16x16_smiley-sad.png" alt="Smiley Sad" title="Smiley Sad" /></P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<HR /></BLOCKQUOTE>
<P>&nbsp;</P>
<HR /></BLOCKQUOTE>
<P>POSSIBLE SOLUTION:</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Settings-Connections-Bluethooth-Select the settings option next to the "Galaxy Buds"- Select unpair and re-pair again. This should reset your Bluetooth settings.</P>
<P>&nbsp;</P>
<P>I am still testing this solution. But so far it's working.</P>
<P>&nbsp;</P>
<P>Thanks&nbsp;</P>Thu, 25 Apr 2019 03:21:38 GMThttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/599604#M3148user9eBH1NfvHX2019-04-25T03:21:38ZRe: Galaxy Buds - Audio cuts out when phone is in pockethttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/600447#M3149
<P>I went to arrange place.&nbsp; I turned off WiFi when it started happening and the problem has disappeared.&nbsp; Very strange...&nbsp; Maybe the priority of WiFi overrides the Bluetooth and so cuts out.&nbsp; Any thoughts.?</P>Thu, 25 Apr 2019 15:46:54 GMThttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/600447#M3149userH2xZCiA0Cq2019-04-25T15:46:54ZRe: Galaxy Buds - Audio cuts out when phone is in pockethttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/612388#M3150
<P>I have this exact same problem also I have tried everything. It's so frustrating taken over a month to get these and now they don't work properly. Is it worth getting these sent back to Samsung for a replacement pair or give up altogether on these and ask for a exchange?</P>Wed, 01 May 2019 20:22:37 GMThttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/612388#M3150usersszTGRQ6C82019-05-01T20:22:37ZRe: Galaxy Buds - Audio cuts out when phone is in pockethttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/612406#M3151
<P>Have you ensured that the application you are using is not listed under "Sleep applications" and allowed to run in the back ground?<BR />
<BR />
&nbsp;</P>Wed, 01 May 2019 20:38:53 GMThttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/612406#M3151SamsungZell2019-05-01T20:38:53ZRe: Galaxy Buds - Audio cuts out when phone is in pockethttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/617591#M3152
<P>Mine too. I have to carry it on my hands 😡</P>Sat, 04 May 2019 16:16:15 GMThttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/617591#M3152usercYeM5Lydxp2019-05-04T16:16:15ZRe: Galaxy Buds - Audio cuts out when phone is in pockethttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/651321#M3153
<P>No, that doesn’t work for me. That’s the first thing I tried.</P>Fri, 24 May 2019 02:12:29 GMThttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/651321#M3153userAvHz1y8J8V2019-05-24T02:12:29ZSame issue, it seems to have started after downloading a...https://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/651330#M3154
<P>Same issue, it seems to have started after downloading a theme! Now I only get a few seconds of music until it cuts off. I have to leave my screen on to listen, even then it cuts out some times.</P>Fri, 24 May 2019 02:18:33 GMThttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/651330#M3154Samsung_scvTS8u2019-05-24T02:18:33ZRe: Same issue, it seems to have started after downloading a...https://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/651376#M3155
There is a new update for the Galaxy Buds. Please update through the Galaxy Wear app. This definitely fixed my issue.Fri, 24 May 2019 03:05:22 GMThttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/651376#M3155user9eBH1NfvHX2019-05-24T03:05:22ZRe: Galaxy Buds - Audio cuts out when phone is in pockethttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/651379#M3156
There is a new update for the Galaxy Buds. Please update through the Galaxy Wear app. This definitely fixed my issue.Fri, 24 May 2019 03:06:07 GMThttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/651379#M3156user9eBH1NfvHX2019-05-24T03:06:07ZRe: Galaxy Buds - Audio cuts out when phone is in pockethttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/661086#M3157
<P>this is so NAIVE! this does NOT solve the problem. pelase dont post such rubbbish and please dont point this out as THE SOLUTION</P>Thu, 30 May 2019 04:22:04 GMThttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/661086#M3157geapgr2019-05-30T04:22:04ZRe: Galaxy Buds - Audio cuts out when phone is in pockethttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/662032#M3158
THIS IS THE SOLUTION!
smartphone = Samsung galaxy note 8
buds
1. when smartphone foes in the pocket -&gt; buds audio cuts off (even with the latest buds update which made it worse)
2. note 8 with other Bluetooth earpieces works spot on!
3. buds with other smartphones work perfectly . with my iPhone 6s no problem when the phone is placed in a pocket
the problems seem to have been fixed after some two months of endless searching in forums with the following change
settings - display - bt - accidental touch protection
once you've done this you will see that the problems either ceases to exist or is very seriously diminished. I bet I could remedy it totally if a reset my buds and/or even deleted the cache of the Bluetooth app on the phone (+ cleaning the cache of the phone)
am i satisfied? ... NO!!! , I think this is a MAJOR FAIL from Samsung! they have produced updates after updates on the bud when the actual culprit seems to lie closer to the phone side
is it a hardware issue? no, it's a software issue and to make things worse it seems to appear almost exclusively within the Samsung family
I think Samsung should beef up their support and get some real engineers to look into these major showstoppers.
needless to say, if this is the solution (which I think it is) then I shouldn't have to be muting a major feature of the phone in favor of common sense (uninterrupted BT connectivity between the phone and the buds)
Samsung! I'm waiting...Thu, 30 May 2019 18:55:37 GMThttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/662032#M3158geapgr2019-05-30T18:55:37ZRe: Galaxy Buds - Audio cuts out when phone is in pockethttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/679202#M3159
<P>The issue is not a range issue it happens when you put the phone in your pocket,I really thought I was crazy until Ive read all of these comments&nbsp;</P>Mon, 10 Jun 2019 04:59:38 GMThttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/679202#M3159userYTDdboHUZL2019-06-10T04:59:38ZRe: Galaxy Buds - Audio cuts out when phone is in pockethttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/682524#M3160
<P>Om now having this issue works perfectly fine when I'm indoors however outside cuts out. Have to keep opening my phone for it to start again. Only happened since I updated&nbsp; on two days ago</P>Wed, 12 Jun 2019 07:46:30 GMThttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/682524#M3160userQ6CqmJeIVu2019-06-12T07:46:30ZRe: Galaxy Buds - Audio cuts out when phone is in pockethttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/717690#M3162
<P>Exactly the same problem here, and all contributions in this thread marked as a solution do not solve the problem. The phone I use the buds with is a Samsung Galaxy S9, so I expected better compatibility to be honest.</P>
<P>&nbsp;</P>
<P>What I've tried so far (some of those steps repeatedly):</P>
<UL>
<LI>Reset buds through wearable app</LI>
<LI>Contact Samsung on Facebook &gt; they recommended to call the support team</LI>
<LI>Call the support team &gt; the guy had never heard about this problem, but recommended to: (1) Reset all network connections and (2) Try to pair the buds with another phone</LI>
<LI>Reset network connections</LI>
<LI>Pair buds with another Samsung phone &gt; exactly the same issue occurs here</LI>
<LI>Send in the buds for repair &gt; the came back with a note saying they were find and I should install updates when available (which I had done before sending them in, of course)</LI>
<LI>Send in the buds again and receive a new item in return &gt; the new item has the same issue, too</LI>
<LI>Order a pair of cheap no-name bluetooth earbuds &gt; no bluetooth issues there</LI>
</UL>
<P>After all of this, and installing two or three software updates on the buds and one or two on the phone, I am ready to give up and use the buds with the limitation that I have to hold them in front of me when walking outside. The bluetooth connection indoors is not great, either, but usable. Such a shame as the buds have the best wearing comfort ever and great sound plus other great features. The last glimmer of hope I have is that this may not be a hardware issue -- the bluetooth connection does not cut out indoors when being a couple of metres away from the phone, so I cannot understand why the short distance between my pants pocket and my ears should be too much. So I will keep installing updates and testing, but this is all very disappointing so far.</P>Tue, 02 Jul 2019 19:33:44 GMThttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/717690#M3162heddy712019-07-02T19:33:44ZRe: Galaxy Buds - Audio cuts out when phone is in pockethttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/852319#M3163
<P>I have the same issue with trying to go for a walk with them in my pocket and they never work. I think some Earbuds are just made at a different level of quality than others. I've reset and re-paired and updated a hundred times. Some of them are just made worse than others. I'm past the warranty now which is dissapointing. A lot of money wasted it seems.&nbsp;</P>Wed, 25 Sep 2019 17:50:09 GMThttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/852319#M3163user81H1x9Qqvm2019-09-25T17:50:09ZRe: Galaxy Buds - Audio cuts out when phone is in pockethttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/1093498#M3164
<P>So are you saying turn accidental touch protection on or off?</P>Tue, 04 Feb 2020 22:59:33 GMThttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/1093498#M3164userCt11AD4lEH2020-02-04T22:59:33ZRe: Galaxy Buds - Audio cuts out when phone is in pockethttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/1093807#M3165
<P>issue was solved via sw update</P>Wed, 05 Feb 2020 03:41:44 GMThttps://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Audio-cuts-out-when-phone-is-in-pocket/m-p/1093807#M3165geapgr2020-02-05T03:41:44Z