Everyone has their own reasons why they want to terminate their PLDT line. Charges may apply if you didn’t finish your 2-year contract.

If you have completed your 2 –year contract (like in my case), remember that you can terminate your account anytime without paying additional charges. If you have pending bills, you have to settle your account first before PLDT can process the termination.

On this service review blog, I will share the 4- STEPS when terminating your account. PLUS tips on how to avail the most affordable, reliable and the fastest PLDT line available in your area.

Account Termination after Completing Your 2-Year Contract

Step 1: Call PLDT’s hotline 171

Customer service will give you an idea of your pending bills so you can settle your account and proceed with your termination.

Step 2: Prepare a Letter of Termination

The letter must include the following details:

date

account subscriber name,

account number,

landline number, and

reason for termination.

Step 3: Go to PLDT office with cash

Search for the nearest PLDT office in your area. The customer service/cashier will give you a computation of your pending bills to settle your account. Make sure you are bringing enough cash so you won’t need to come back in PLDT office.

Don’t forget to bring 1 valid ID.

If you cannot go to the PLDT branch yourself, you can send a representative instead. Your representative should bring the following requirements:

letter of request,

your valid I.D.

plus an authorization letter and

your representative’s valid I.D.

Step 4: Wait for 2-3 weeks

Customer Service will give you a call to confirm the termination. They will ask you a few questions if you are sure about the termination.

Expect the Termination to happen 1-3 days after you received the call from PLDT.

If there are more tips or news you want to add for this topic, feel free to share your thoughts on the comments below.

I won’t keep you waiting for the BONUS SMART-MONEY TIP before subscribing to any 2-year internet contract, so read on.

BONUS: What is the most affordable, reliable and the fastest PLDT internet subscription in your area?

After I terminated my PLDT line, I spent time searching for other internet providers. Unfortunately, I was shocked how the price went up after 2 years! I’ve been comparing SUN, SMART, GLOBE and PLDT internet products and I could boldly say that PLDT is the most reliable. Please don’t get me wrong I am talking about a specific product here because some PLDT products, like their DSL get a lot of bad customer feedbacks.

Let me reveal this reliable product I’ve been bragging – PLDT’s Fibr product, costs PHP 1,299 per month, unlimited internet with landline (free PLDT NDD calls nationwide). This is the exact product I’ve been using for more than 2 years and never had I encountered any issues. Fast speed internet and can connect up to 6 gadgets.

This is the most affordable product PLDT has to offer! I purchased this product more than 2 years ago – the reason I decided to terminate is because I’m not using it too often. I don’t want my money being wasted on things I don’t use.

PLDT Fibr Plan 1299 is not advertised on their website so I called their customer service hotline, they confirmed that this product is still available. These are the only FIBR plans on their website http://pldthome.com/fibr quite costly hey.

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14 Comments

How about cable maam we finished 2yr contract but the pldt said the contract is 3yrs.last time they said it was 2yrs only now another yr they said what should we do we do not have money to pay both net and cable

Same experience here. I went to pldt office to submit my letter of termination, waited the whole day, just for them to tell me that my contract is 3 years and not 2 years. I ask for any contract saying that my contract is 3 years but the girl told me that its already 2 years so they don’t have copy anymore, but it is said in their system that my contract is 3 years. If I want to terminate my account, I have to pay for pre termination fee which is P3,875.
I don’t find it fair because, I called the customer service (twice) last April 2018 and they told me that my contract will end this coming July. So i just decided to wait until July because they told me that i will have to pay for the remaining months for them to cut the line. So its just the same, better to just continue the payment with connection and wait until July, rather than to pay for remaining months with no line anymore.
I don’t know what to do, I don’t need their service anymore.

PLDT had me on 3 year lockdown, with a 3 month deposit that I wont be getting back. On top of that there’s a cancellation fee. Worst service ever. I tried to get my wifi transferred, I couldn’t do it online or through the phone, I had to show up in person and line up for 2 hours only for them to tell me it will take 15 days. 18 days passed and I cannot contact anyone for help or information. Their hotlines are dead ends. Their social media does not respond. There is no way to email or call them. Connections are unstable. Most unhelpful, inconsiderate, bullshit company. I can’t even contact them to cancel, I probably have to go in person again and line up for another 2 hours. Do not subscribe to them.