Dvd stopped playing in the middle of a movie...

I have a brand new coby 224. I maybe played 10 movies in it. I had just started a movie, and the picture froze, half way through. I tried to press stop, and nothing happened. I opened the dvd player, reinserted the movie, and the play symbol, just went around and around. The remote works, because it opens and closes. I tried another movie, one I new was brand new, and it did the same thing. I tried the movie in the dvd player upstairs, and it worked. What's wrong?

I work for Coby technical support. Our customer service phone number is 1-800-727-3592.

Unfortunately,
if the player will no longer read any commercial dvd that you attempt to play, the unit is defective and needs to be replaced. Hopefully, since it's brand new, you still have the receipt and can return it to the retailer for an exchange or refund. The unit has a 90 day warranty from the date of purchase. You would need the receipt in order to receive a warranty exchange.

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I found out this tv/dvd will not play certain movies that are rented from netflix is that their dvd have a restricted thing, and this tv will not read the movies that are on certain disks. It plays movies good that I rented here in town. So theres nothing really wrong with the player itself. I did some reading and this is what I assummed.

I had one of the Coby DVD players. Mine did the same thing. Figured out that the unit was overheating. Kids were using it on the floor on the carpet. It would also freeze in the middle of movies and the only way to fix it was to unplug it. Avoid putting it inside of an entertainment center. You might want to try blowing a small fan on the unit to keep it cool

Return the unit to the store which you purchased it from. You have an internal problem with the scanner (led) You can first try to clean the led this could be your problem. They sell lens cleaning dvd disks. try it, you have nothing to loose. If this does not work, just bring it back.