Cargo Training Courses

IATA Cargo training has an unparalleled track-record in helping thousands of air cargo professionals stay at the top of their game. We offer the industry’s most dynamic and innovative training solutions for every aspect of air cargo operations, including on-time performance, business management and strategic planning.

Air cargo operations can be very complex. Precision delivery and safety rely on how well air cargo professionals are trained. Taught by industry experts, our courses focus on industry best practices and change management to help you adapt to the increasingly complex air transport environment. We offer quality training solutions to respond to the diverse learning needs of the industry. ​

Examine the impact of air cargo law developments on the airline business, and understand the different approaches and solutions to the complex air cargo law issues. You will review the international conventions on air law in relation to cargo liability, gain an overview of the IATA cargo service conference and IATA cargo agency conference, and explore the difference between agent and forwarder liability.

Learn the key elements necessary to manage a successful air cargo company.

Fundamental structural changes are taking place in the industry. Volumes are growing rapidly but yields are declining as the high yield traffic moves to integrated operators. For many airlines, the cargo contribution represents the difference between profit and loss on almost all international routes. Cargo management faces challenges as never before.

This course is designed to give managers a better understanding of the new cargo environment so that they can learn to avoid costly strategic and tactical errors and thereby help improve their company’s overall competitive performance.

This highly interactive course provides a 360° management perspective from industry experts working at the most successful airlines and freight forwarders about the air cargo industry. You will review the cargo management system with an international perspective, focusing on the business, operations and regulatory fundamentals. Over five days you will explore how the air cargo industry is changing and how to identify opportunities to become more successful as a manager in your company.

Recent air freight terror plots have triggered authorities to address vulnerabilities in the cargo chain and tighten regulations around the world. Emphasizing threat assessment and planning techniques, this course helps air cargo businesses face the new challenges of regulatory compliance. Learn common industry practices and how to apply them in your operations using hands-on simulations and exercises.

As your pharmaceutical handling operations expand to new markets, you will be subject to a spectrum of international, national, and industry audit requirements. This course provides a standard internal audit process you can immediately apply within your business to ensure compliance with common regulations and quality standards.

Through daily course exercises, you will have the opportunity to use the IATA Time and Temperature Sensitive Audit Checklist and develop corrective actions based on your findings.

The course will provide you with a unique opportunity through gaming simulation to examine security dilemmas using the IATA computerized platform - SCENARIO. Over 3 days you will review emergency procedures based on active self and group learning, and engage in crisis management workshops. Using the skills you will learn during this course, you will design a process that will be tested through role play simulations on the computerized system. The gaming simulations will help you enhance your professional knowledge and develop effective emergency-situation management skills.

Air cargo accidents must be taken very seriously. They require immediate attention upon occurrence. It is crucial to identify as soon as possible the root causes of the incident in order to avoid re-occurrence whilst adjusting the safety management system of the organization.

A good investigation often leads to improved prevention. This course will provide you with the necessary tools and techniques to complete a professional cargo accident investigation process taking into account both the process and the human factor involved.

The course follows a model similar to accident investigation and is based on the ICAO Annex 13.

Since 1977, IATA has developed cargo agent training with the help of experts from member airlines and associations. This course uses our expertise to provide knowledge on cargo rating principles and Air Waybill completion, as well as basic marketing procedures. This course is the ideal way for you to refresh your knowledge and learn new skills for career development.

Since 1977, IATA has developed cargo agent training with the help of experts from member airlines and associations. This course uses our expertise to provide knowledge on cargo rating principles and Air Waybill completion, as well as basic marketing procedures. This course is the ideal way for you to refresh your knowledge and learn new skills for career development.

Providing excellent customer service is essential to the long-term viability of every business. In today's climate where every customer service provider is under pressure, we appreciate the importance of building lasting, valuable relationships with customers.

This course introduces the fundamental elements of customer service and explains how they can be applied in any organization, for all employees, ensuring they are equipped to meet and exceed the customer's expectations. You will learn about customer needs and demands, the ethics of customer service, and customer contact techniques to help your business to develop its customer service program to the highest level.

Air cargo business leaders are facing an unprecedented and volatile environment, and the theories and models that guided decision making in the past no longer provide all the answers. The course gives in-depth exploration of the fundamentals of cargo airline business management strategy, skills, and development tools, and equips participants with critical competencies to succeed in an ever-changing global air cargo business environment.

Through lectures and a business simulation game you will gain a comprehensive and practical insight into advanced cargo airline business management. You will make executive-level decisions as part of the simulation game, drawing on your experience and knowledge acquired during the course to achieve the desired business objectives.

Air cargo is an important income generating opportunity for an airport. This condensed three day course will provide you with the knowledge you need to start building and developing your cargo business network. Learn how to invigorate your marketing campaigns and craft fresh ideas to attract new cargo business to your airport. Through discussions, practical examples and exercises, gain insight into the factors that drive the air cargo business and learn new practices for leveraging them.

Industry and competitive analysis are part of strategy development in organizations. Managers need to use competition analysis tools to allocate resources, reach strategic goals such as increasing market share or improving profitability. This will help your company improve its position within the cargo industry.

Learn about the factors that impact performance in the industry, how to make effective decision through the interpretation of market research and analysis, and how to help your company improve its market share.

A strategy is a plan of action for an organization to follow in order to achieve a long-term business goal. With a clear strategy, an organization can gain advantages by focusing its direction and refining its scope in an ever-changing environment. It can do this through the configuration of resources and competences to fulfill shareholder expectations.

This course will introduce you to new managerial perspectives and show you how to create strategic pillars, develop encouraging business strategies and materialize plans with accuracy, while working towards a common strategic goal.

Handling claims in air cargo involves the application of a strict documentary process in line with the specific legal frameworks applicable. A correct claims process will lead to proper settlement of claims mitigating potential frustration of any stakeholder involved.

This course will provide you with the knowledge of the current crucial legal aspects of carriage of cargo by air for all industry stakeholders who are concerned with effective cargo claims handling and loss prevention.

The cargo industry is truly global, providing exciting opportunities to work with people from around the world. This course will prepare you with the relevant English vocabulary and terminology you need to know to work in this industry and communicate in day-to-day operations.

With over 52 million tons of cargo shipped annually, the air cargo industry is the place to be. Prepare yourself to work in the industry with this comprehensive course. You will learn about basic IATA cargo rules and procedures, how freight forwarders and airline cargo units operate, plus much more.

This course is mandated for IATA Cargo Agents in accordance with the IATA Cargo Agency Resolutions.

With over 52 million tons of cargo shipped annually, the air cargo industry is the place to be. Prepare yourself to work in the industry with this comprehensive course. You will learn about basic IATA cargo rules and procedures, how freight forwarders and airline cargo units operate, plus much more.

This course is mandated for IATA Cargo Agents in accordance with the IATA Cargo Agency Resolutions.

This four-day course will provide you with a comprehensive understanding of cargo operations at an airport. Improve your understanding of various components of cargo operations, and how these components interact with each other in daily cargo operations.

Learn how to apply the rules of the Prorate Manual – Cargo (PMC) and the Multilateral Proration Agreement – Cargo (MPA-C) within your organization.

You will learn how proration can be a useful tool in maximizing the revenue of an airline, through proper pricing policy and fare structuring. Over five days you will build on your knowledge on how best to apply and adhere to the appropriate articles, resolutions, rules and regulations that will allow your business to become cost-effective and positively impact your financial bottom-line.

This course provides solid basic knowledge about steering revenue and demand, while optimizing pricing and capacity in the air cargo industry. Over 4 days, lectures, exercises and optimization simulations, will help you gain a comprehensive, valuable and practical insight into revenue management procedures. These procedures have a direct impact on your company´s performance, and with this additional knowledge you will have the possibility of increasing your contribution to your company.

It is imperative for airlines to economize every single cent and employ their assets efficiently to cut down expenses and enhance profitability. This involves meticulous analysis of information and intelligent judgments. One of the fundamental elements, which define the future of an airline, is route profitability.

This course provides you with a helicopter view of methods to determine whether a specific course of action is rewarding or not, during a given time period. It will empower you to make rapid decisions on whether to alter, supplement or exclude routes from your network or schedule.

Success in air cargo sales is the result of discipline, dedication and a good sales strategy!

This unique 4-day course will provide you with a wide range of tools and techniques to develop a strategic sales plan in a competitive air cargo industry. Learn how to observe and monitor your market environment, understand what your customers are looking for and how to focus on the right solutions to help them.

Following an in-class case study, you will learn how to benchmark a company’s sales plan to determine areas for improvement.

Do you want to become an air cargo expert and understand the operational framework and processes to ship cargo by air? Air cargo transportation is all about ensuring critical supply chains are not disrupted, meanwhile guaranteeing the transportation is conducted in a safe and profitable way. At the same time the applicable laws and regulations need to be respected.Over five days you will greatly enhance your knowledge on the complex methods and procedures applied in the global air cargo industry. You will acquire solid cargo knowledge, helping you and your company to face the challenges of your highly competitive working environment.

Build necessary knowledge regarding supply chain management, logistics and different modes of transport. You will learn the key principles and concepts in freight transport management, multimodal transport operations, the unitization and containerisation of cargo, and the transportation of dangerous goods by air, land and sea.

Handling air cargo is all about maintaining the physical integrity of the goods shipped, while respecting the rules of safety and security. Efficient warehouse operations will guarantee that your company has consistent quality delivery at a competitive cost needed to compete in a challenging market environment.

This course will provide you with the tools and techniques needed to ensure that your warehouse processes are safe, efficient and cost effective. You will learn theoretical concepts such as warehouse safety and emergency procedures, how to handle different cargo types, and how to apply Lean techniques to your processes.

During this course you will analyze how Cargo-XML standards improve information exchange both within a company and between different stakeholders, such as shippers, freight forwards, ground handlers, airlines, regulators, and customs and security agencies. Using the IATA Cargo-XML manual and toolkit, learn how to implement Cargo-XML within your organization and how to convert between Cargo-XML and Cargo-IMP.

This 2-day course is aimed at key personnel in the Pharma industry and air cargo industry stakeholders engaged in defining quality and risk management systems around the transport, handling and manipulation of Pharma time and temperature sensitive shipments in the air freight industry.

Endorsed by ICAO and adopted by a growing number of countries around the world, the CSD is recognized as the industry standard for documenting secure cargo throughout its journey.

This course outlines the messaging standards and technical requirements you must meet to make the e-CSD functional in your air cargo operations. You will learn how to complete the documentation process from start to finish- from collecting the required security information and using the right terminology to document it, to transmitting the information onto additional carriers.

Become an expert in e-business processes and standards, and understand the role of technology in air freight in order to assess and prepare your organization for the adoption of e-freight. This four-day course will provide you with the latest developments in e-cargo procedures, standard electronic messaging, and e-air waybill business rules. Learn about information exchange, system integration, and the technical requirements for core documents.

Air cargo procedures and standards involve the use of many types of documents and the movement of millions of document pouches worldwide. Air cargo should move towards electronic documents, becoming paperless, to increase its efficiency, and preserve the environment.

IATA has joined forces with Embry-Riddle
Aeronautical University – Worldwide (ERAU) to bring you an online Supply Chain Management certificate. This Program combines two key cargo courses from IATA and two specialized courses form ERAU to provide you with a strong foundation in cargo supply chain management.

Designed for individuals currently working in the industry, the certificate’s coursework will address topics such as basic cargo procedures, loading, sourcing, procurement, packaging, distribution and customer service. Courses are offered fully online and are self-paced. Enrollment is open and courses can be started at anytime.

IATA's Live Animals Regulations course will teach you how to transport live animals by air safely, in the correct container and with the correct documentation. Learn about container requirements, documentation requirements, and awareness of animals’ health. Learn how to comply with standards and international welfare regulations.

The successful application of the IATA Live Animals Regulations for the transport of live animals by air and the achievement of the provisions of international legislation regarding animal welfare during transport are greatly dependent on how well personnel are trained.

Important Note: A new training edition of the Live Animal Regulations (LAR) will be released on March 1st, 2017. The training book and the online exam are based on the LAR 43rd edition.

Students who have the old edition are kindly requested to complete the exam before the change on March 31st, 12 pm (EST). Students who wish to complete the exam at a later stage are solely responsible to acquire the LAR 43rd edition for their exam.

When shipping or accepting live animals for air transportation, you have to know how to use and comply with the IATA Live Animals Regulations (LAR). IATA LAR is the global standard and essential guide to transporting live animals by air in a safe, humane, and cost-effective manner. The expertise acquired in this course will also allow you to identify business development opportunities for your company as this type of transportation requires a high degree of technical skills.

Whether you are a shipper, a freight forwarder, an airline, or an animal care professional, a working knowledge of LAR is a must to ensure that live animals are transported humanely and in compliance with airline regulations and animal welfare standards.

Master the techniques of planning, building and managing Air Cargo Operations. In a world of increasing competition, a clear business strategy is crucial, and more important than ever before. Learn how to define a correct business strategy and also to put that strategy into action.

The techniques presented in this course will help you to save money, avoid risks, enhance your cargo operations and achieve profitable growth in today’s and tomorrow’s business environment. It will show you how to develop an effective Air Cargo Operations strategy and manage it successfully.

In this course you will learn how to ship perishable goods safely and comply with IATA Perishable Cargo Regulations. You will learn about shipper and airline responsibilities, perishable classifications, packaging, labelling and marking, and perishable handling procedures.

Whether it concerns fruits, pharmaceuticals, vegetables, frozen fish or flowers, perishables are, due to their nature, often shipped via air. These products are usually for human consumption, have a short shelf life and closely monitored by national government bodies. Ensuring this cargo is delivered at its destination within the best conditions requires a thorough understanding of the most up-to-date regulations and procedures. This course provides the detailed insight into the proper handling of perishable cargo.

Understand the components of the Safety Management Systems (SMS) framework in Annex 19. Gain practical knowledge of SMS and its function, and learn how to implement and manage an effective SMS in a cargo organization.The requirements of SMS for air cargo operators, as per the new edition of Annex 19 on Safety Management, demands a top-down approach to managing safety risk. Learn how to adopt a systemic approach to risk management comprising of organizational structures, accountabilities, policies and procedures.

The number of threats to aviation continue to increase and at the same time, these threats are evolving. To keep ahead of the threats, aviation security regulations are advancing, bringing associated cost implications. Security Managers are faced with the dual challenge to cost the impact of these changes and to improve response to these threats.

Practical simulations and exercises during this 3-day course will equip you to plan your organization’s finances to maintain compliance and high standards to address new regulations and effectively optimize your security and protection costs. Using a business case approach - from regulation to balance sheet - you will be guided through a security risk assessment and compliance evaluation, and learn how to use financial planning techniques to help authorities, airport, airline, and security providers face the new challenges of regulatory compliance within financial limitations.

Learn the requirements of the healthcare industry for an air cargo logistics service provider, to become a player in the pharmaceutical logistics market. During this 3-day course you will learn about the packaging requirements and the air cargo industry’s best practices for storing, accepting and handling time-and temperature-sensitive healthcare shipments.

Your business will need to guarantee the efficient and reliable handling of time- and temperature-sensitive products under variable circumstances. Following the requirements of the Quality Management Systems (QMS) applicable to the Healthcare and Air Cargo industries, apply these skills in practice scenarios, and receive guidelines to create your own Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs).

The transport of temperature-sensitive cargo by air is a complex business, requiring expertise in the technology and regulations specific to the field. This course will bring you up-to-speed on container types and their special operating procedures so you can ensure your equipment and services meet industry requirements.

Our self-study course will teach you how to transport time and temperature sensitive healthcare and pharmaceutical products safely according to IATA Temperature Control Regulations. Learn about product temperature ranges, packaging technology, key risk factors and critical control points.

ULDs are essential for loading freight transported by air. Although ULDs are required to ensure the safe and reliable restraint of cargo during a flight, the standards for using them vary widely across the industry. The IATA ULD Regulations (ULDR) provides a simple point of reference for common technical and operational standards, regulatory requirements, and carrier requirements applicable to overall ULD operations.

Ensure that you are up-to-date with the latest standards, guidelines and best practices with this hands-on course, which focuses on both training and ULD operations and management. Over 5 days you will boost your skills, and identify and address your needs as an instructor by testing and developing your classroom skills. With the help of performance objectives, learn how to design lesson plans and instructional aids, and gain practical experience by preparing and presenting short lessons during the course.

Maintain and improve the screening skills of your employees using IATA’s online x-ray simulator platform powered by Simfox. Baggage and cargo screeners should receive regular and frequent refresher training to ensure optimal threat recognition in x-ray images. This online simulation course comprises 6 modules to be completed within 6 months. Modules can be completed at your employees’ own pace or one module per month to meet the requirements of EU Regulation No 2015/1998. A test is taken on completion of all 6 modules, certifying the competence of your employee in x-ray screening.

This training meets the requirements of the European Union (EU) Commission Regulation No 2015/1998, requiring persons operating x-ray or EDS equipment to be subject to recurrent training consisting of monthly image recognition training and testing.

Maintain and improve the screening skills of your employees using IATA’s online x-ray simulator platform powered by Simfox. Baggage and cargo screeners should receive regular and frequent refresher training to ensure optimal threat recognition in x-ray images. This online simulation course comprises 6 modules to be completed within 6 months. Modules can be completed at your employees’ own pace or one module per month to meet the requirements of EU Regulation No 2015/1998. A test is taken on completion of all 6 modules, certifying the competence of your employee in x-ray screening.

This training meets the requirements of the European Union (EU) Commission Regulation No 2015/1998, requiring persons operating x-ray or EDS equipment to be subject to recurrent training consisting of monthly image recognition training and testing.