Credit Card Number Changes or Blanks out in Batch After Deleting Rows

After upgrading to patch 10 of 7.96 and deleting a row in a gift batch, a user may find that the credit card in the row that shifts up may change numbers or becomes blank when saving the batch.

If the user attempts to charge the card in this row, it will fail with the exception: Invalid credit card number.

Article
Number:118329

Products:

Raiser_s_Edge_RE

This issue was resolved with a hotfix in Blackbaud Hosting Services run on 6/27 and 6/28/18. If you are encountering this issue in a locally-hosted Raiser's Edge database, this is resolved by the patch 11 hotfix as well as patch 12, released in July-August 2018. Download and apply the latest version and patch, if applicable.