user reviews

We didn’t have too many issues with HostGator when we utilized them, for hosting services, but when we did contact customer support they were always incredible. The web tools provided by HostGator were excellent and allowed us to create exactly what we needed to make our business shine. The tools were comprehensive and easy to use. HostGator offers a wide array of storage options which provides a fit for any size business’ needs. Switching options when you need more or less storage is always easy. We have used other providers’ web interfaces for config. HostGator’s interface is by far the most user-friendly we have used, and provides a positive experience no matter your level of expertise.
Read more reviews at consumeraffairs

2 of my websites were down for more than 24 hours. The only response I received was a generic one. Thousands of people had the same issue. They don’t want to give compensation. I waited on live chat for 2 hours just to speak to someone who couldn’t help me. I had my websites transferred to another host even before they they were back up at HostGator.
Read more reviews at trustpilot

It took me more than 15 hours, 3 follow-ups with chat and extreme stress to get an SSL certificate renewed. Something that other hosting companies do within 10 minutes. Their online chat takes over 30 minutes to connect (if you are lucky) otherwise you will sit and waste your time! I would not recommend this service to anyone. Never.
Read more reviews at bbb