Christopher Elliott is the ultimate consumer advocate. His extremely popular site Elliott.org is home base to his efforts, while his column in USA Today and Washington Post are a must read. Fighting for the rights of customers he fights back against wrongdoing committed by big corporations such as airlines, cruise companies and hotels. Glenn and Chris talk about the biggest issues customers care about and both take resort fees to task, a terrible policy that alienates customers for short term profit gain.

But first, producer Jeff Polly and Glenn talk about some of the sexiest Valentine’s Day packages offered by hotels.

Photo of the Day

“I have known Glenn for many years and have been a guest on his podcast several times. Glenn has always impressed me with his intellect and enthusiasm. He is insightful, articulate and motivational. As a speaker or moderator, he has the complete package – engaging stage presence, meaningful content and high energy delivery. He leaves a lasting impression. I highly recommend him.”

– David Kong, President & CEO, Best Western Int’l, the world’s largest hotel chain.

“Glenn is a journalist and great journalists tend to prepare and ultimately set a tone for their Interviewee to be comfortable, leading to an insightful chat. Glenn’s skills as a Panel Chair, Podcaster, Media thought leader all stems from being a professional journalist that wants his Interviewee to perform well and thus offer something interesting for the audience to become engaged. He simply delivers energy that all parties engage with.”

Sean Worker, President & CEO, BridgeStreet Global Hospitality

“Glenn was retained to present and MC at Vesta’s annual Leadership Conference. I assumed he would do a good job, but was absolutely blown away by his delivery, presentation and knowledge. Most importantly, Glenn really connected with all of our leadership team. He was the perfect opening speaker.”