beyond command and control

Credit control?

Why do we always find credit control in the finance function? Because of functional thinking.

In every organisation we have ever worked in, we find the vast majority of ‘credit -control problems’ start life as simple problems (e.g. queries, misunderstandings, errors) but end up as ‘credit-control problems’ because of the way they are handled.

Credit control is a service function. Treating it that way leads to fewer problems and better cash flow.

The place to start is to get knowledge about the type and frequency of problems – as defined from the customers’ point of view – in credit control. It will help you understand where to study other parts of the service system (don’t use this knowledge to allocate blame!).