Like any Relationship, Customer Relationships can Be ComplicatedPepe Le Pew (The Hotel) is Wealthy, Sophisticated, Enthusiastic, Emotionally Committed, and Interested in a Long Term RelationshipPepe cannot figure out what the problem is because he is so self absorbed. He doesn’t realize Penelope (The Customer) is a Cat.

You know the story – That first newsletter opt in was so full of affection and promise, then, 3 months later, while attending a sales conference, you learned they were not only sleeping in someone else’s bed, but with that superficial new boutique property that recently moved into the neighborhood.