Once considered the best smartphone of 2014, the #Samsung #Galaxy #S5 is still quite popular today. A lot of people are still using this device today due to the fact that it has proven itself as a dependable daily driver. While it may already be showing signs of age as it can’t keep up with the latest flagship models released this year in terms of performance it can however still provide a great user experience thanks in part to its Marshmallow update. Some owners of this phone however are having issues with it which we will tackle today. In this latest installment of our troubleshooting series we will address the Galaxy S5 randomly switches off then restarts issue & other related problems.

If you own a Samsung Galaxy S5 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

Problem:Firstly thanks for taking the time to read my problem. I have a samsung s5 that has boot loop BUT. I have done a few firmware swaps ( trying older versions, to maybe have some luck). Also i have played with the power button. Now it will load up and randomly after about 30s to a minute it switches off and restarts. Any ideas would be greatly appreciated, also i’m happy to be a test for what ever to find the problem for future reference.

Solution: Right now we could eliminate any software related issues that could be causing this problem since you mentioned you already tried different firmware version on your phone. Several other steps that you can do is to remove the microSD card of the phone is you have one installed since this can also be contributing factor to this problem.

Another factor that you should check is the battery. If this battery is already faulty then this kind of problem can occur. Try replacing the battery and see if the issue is resolved.

If the above steps fail to fix the problem then I suggest that you bring your phone to a service center and have it checked.

S5 Does Not Charge

Problem:I have galaxy S5 and i dropped it about two months ago. But it was in a thick case so so i wasn’t worried of any damages. But later on when my phone was about to die i plugged it in and it didn’t charge at all even when i tried switching batteries and different chargers. When i tried charging it when the phone was completely turned off, it would vibrate and show a grey battery icon every 10 or so seconds.

Solution: What you should do first in this particular case is to clean the charging port of your phone using a can of compressed air. Make sure that any dirt or debris that could be present in this port is removed as this can cause charging problems. Try charging your phone. If it still does not charge then you should have your phone checked at a service center.

S5 No Response To Charging

Problem:I have a galaxy s5 and when I charge it there is no response as if it is charging, so I thought that it was the wire and adapter’s fault and charged them. Even so, there was no response, then I try it with and power bank. This time, on the power bank, it showed that the phone is charging, but in the phone it didn’t show. After that I shutdown the phone and open it up again, and from 14%of power when to 26%. So the phone is charging , but the phone doesn’t show it is charging. When I shutdown the phone me and charged it there still was no response of a charging battery instead there was a attention sign on the battery. Can you and your team please find out what this is and why it has came and how I can fix it.

Solution: This might be caused by a glitch in the phone software. Try the following steps listed below to fix this issue. Move to the next step if the issue still occurs.

Wipe the cache partition of your phone from the recovery mode. Restart your phone then check if the issue still occurs.

Backup your phone data then do a factory reset. Check if the problem still occurs.

If the above steps fail to fix the problem then proceed with the steps listed below.

Clean the charging port of your phone using a can of compressed air. Make sure that any dirt or debris stuck in the port is removed.

Try using a different charging cord.

Try using a different wall charger.

Try using a new battery,

Should the issue persist at this point I recommend that you have your phone checked at a service center.

S5 Gets Hot After Factory Reset

Problem: Hi so I factory data reset my phone then it was flashing the logo Samsung then the phone got hot so we kept taking the battery out then it said my phone was 20% but I thought it was higher but I could be wrong please help me I’m so worried I did this because I had a virus on my phone now it’s charging and I’m not touching it but it show s it’s charging and I was wondering will my phone be alright.

Solution: Try to check if your mobile data or Wi-Fi is turned on and if the phone is downloading app updates. This will usually cause the device to heat up a bit. If the phone isn’t downloading anything and if both Wi-Fi and mobile data are off then try removing the battery of your phone as well as the microSD card ( if you have one installed). Press and hold the power button for at least a minute. This will discharge the phone circuit and clear out its RAM. Once this is done reinsert just the battery then turn on your phone. Does it still heat up? If it does then try using a new battery.

Should the above steps fail to fix the problem the I recommend that you bring your phone to a service center and have it checked.

S5 Won’t Charge

Problem: I bought a brand new battery but my phone still won’t charge. When I insert the charger the battery power is actually dropping instead of increasing even though the “flash” sign indicating that the phone is charging is on…..help!!!!!!!!!!!!!!

Solution: To troubleshoot this problem follow the steps listed below.

Clean the charging port of the phone making sure that any dirt or debris stuck in the port is removed. Use a can of compressed air when cleaning the port.

Use a different charging cord

Use a different wall charger

Backup your phone data then do a factory reset.

If the issue still occurs at this point then I suggest that you backup your phone data and do a factory reset.

S5 Screen Flashes When Home Or Side Buttons Are Pressed

Problem: My Samsung S5 screen has started flashing amber when I touch either the home button or side button to bring up the unlock screen. It was really quick and hardly noticeable at first, but now it’s flashing a couple of times in quick succession right before the lock screen appears. It’s fine once I’ve entered my code to unlock it, albeit a bit sluggish. I did a soft reset, and also cleared the cache. Also the phone seems to freeze up and stop responding when trying to look at pictures via the gallery button (works fine if you go in through the camera).

Solution: For this particular issue you will need to check if a glitch in the phone software is causing the problem by doing a factory reset. Make sure to backup your phone data before doing the reset. Once the reset is complete don’t install anything in your phone yet. Try to check first if the issue still occurs. If it does then this could already be a hardware related problem in which case you should have your phone checked at a service center.

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I’m receiving a notice that Facebook is not functioning, at the bottom it says report or ok. This has been happening everyday and I have reported it, the response is always “thank you for reporting”, but the notice continues.

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