With years of experience (and a rather macabre joy of hunting these things down), we can get rid of the virus in good time but Prompt Care doesn't stop there. We throw hours of extra scans at it to guarantee we didn't miss anything. We don't just get the beast out of your system, we sweep up every hair it dropped while in there.

Before all this, we backup your data as a precaution. We've never lost data during a disinfection (despite the claims one ridiculous, fake Google review) but data can be lost for other reasons. We once had a PC brought in for disinfection only to find out that the hard drive had one foot in the grave.
Because of this, we include a full hardware diagnostic with disinfection (and most services). Better to be safe than sorry.

And still, we continue -- some viruses do damage to Windows so we run a few programs to repair and reset hundreds (if not thousands) of settings back to their defaults.

When that's done, we do a thorough cleanup of the system and, after that, update your third-party programs (e.g. Java, Flash, Adobe Reader, etc.) and bring Windows as current as possible ... all to try to help minimize your chance of reinfection.

Of course, we will also examine what security measures were in place and consult on how the system might be made more secure moving forward.

Lastly, unless there are underlying hardware issues, we can usually get all this done and have the PC back to you within one business day.

Our goal is to hand the computer back to you in better shape than before the infection took place and have it more secure than before.