3.Nonverbal communication includes all unwritten and unspoken messages, both intentional and unintentional.
Characteristics of nonverbal communication:
Nonverbal communication is inevitable.
Primary conveyor of our emotions.

4.Nonverbal communication is multichanneled.
We perceive meaning from a variety of nonverbal behaviors including posture, gestures, body movements, appearance, and vocal mannerisms.

5.Nonverbal communication is ambiguous.
Very few nonverbal behaviors mean the same thing to everyone. The meaning of one nonverbal behavior can vary, for example, based on culture, sex, gender, and even context or situation.

7.Hand Gestures
After the face the hands are the most expressive part of our body. We use them to reinforce our speech or on occasion even as it’s replacement.
Open palm gestures – truth and sincerity.
Palms together or both in pocket indicate withholding information or lack of confidence

8.Gestures
Territorial gestures – leaning against an object or person showing their dominance.
Picking imaginary fluff off clothes is used when people are trying to buy time or when they don’t agree but feel compelled to give opinion.
Head gestures – nodding or shaking the head.

9.One of the most annoying gestures is the communicator/speaker pointing a finger at you, and beating time or punctuating his words with it.

10.Hand Gestures
Steepling – denotes a very confident attitude.
2 types the raised steeple and the lowered steeple.
When a person is talking he normally adopts the raised steeple gesture
When the steepler is listening, he uses the lowered steeple gesture.

11.Nonverbal Skills
Eye contact –
how
how much we look at others when we are communicating.

12.Eye Contact
Looking directly at someone can signal interest, confidence or even aggression.
When we are nervous, emotionally uncomfortable, submissive or sad we often look down.

13.How much eye contact?
Too much is perceived as aggressive, dominant and uncomfortable and too little is seen as lack of confidence, submissive or inattentive.
Eye contact between 50%-70% (varying according to culture/gender etc.)
Always accompany a serious point with eye contact !

14.When discussing business matter do not drop your eyes below the level of the other’s eyes.

15.Facial Expressions
Facial expressions are especially important in conveying the six basic human emotions of happiness, sadness, surprise, fear, anger, and disgust.