I was transferring a large music folder from my mac to the s9, and went to bed during the xfer. The computer stayed on the whole time. I get up a few hours later and there's something like "error 43" on the screen. I didn't have time to troubleshoot, so I disconnected it normally (eject command) and went on my way. A few minutes later i try to turn it on. It takes a bit longer than normal, then 2 icons pop up. One said NO FONT and the other was NO SYSTEM FILES, or maybe it was NO RESOURCES. It was brief. After that, the screen went dark and now the unit is totally unresponsive. The power and reset buttons have no effect, and when i plug it into a pc or a mac, the drive doesn't even show up.

Small correction. My PC did in fact recognize that a usb device was plugged in, but then i got a message asking me to install drivers because the device was not recognized. My mac doesn't even acknowledge that i plugged something in. I figure if i can just get to reformat it, i'll be fine, but none of my computers seem to be able to see the drive.

Update - I've tried the tcttool drivers that are posted in the main forum. I followed the steps but got stuck where i need to use DOS. basically, DOS is not recognizing the commands, so I'm still stuck and can't access the drive to reformat it. Any help?

Thanks for that link. I can't do that procedure because it doesn't even power up! As in the power button has no effect at all. I did read the pdf and i believe i followed the steps exactly, but i'll give it another try.

When it's plugged in, i get the usb connect/disconnect sound if i press the restet button. That is the ONLY feedback i get from the player.

I tried the TCTTOOL app again and this time it worked. The only difference is that after I got the "success" message in DOS, I had to manually drag all 3 firmware files onto the device, disconnect, then run it through DOS again to get the FW to update.