Centralized Intake means that anyone experiencing difficulty with housing are able to go to one place or one agency and receive support, direction, and referrals for assistance. Their primary role is to determine first whether an individual is appropriate for a Housing First housing team. If so, then Centralized Intake will conduct further information gathering to be better equipped to triage and refer these people to the housing team best suited to their needs. If an individual is not appropriate for Housing First, the Central Intake programs will then provide referrals and guidance to the most appropriate supports in the community for them. At times they may play a less formal role in basic Case Management to assist those that are not Housing First appropriate yet require some level of navigation assistance.

Lethbridge Shelter – Diversion Liaison

The Diversion Liaison at the Lethbridge Shelter provides Case Management to individuals who are new to the emergency shelter system that is focused on accessing housing and related supports. For individuals who are Youth, aged 24 or under, the Diversion Liaison will provide an immediate referral to Youth HUB. The Diversion Liaison will actively monitor housing service plans for 60 days and will refer Participants to HomeBASE for more intensive supports. Referrals to HomeBASE can be made prior to 60 days if it is determined that the individual’s needs are complex.

CMHA – Mobile Outreach

HomeBASE offers Mobile Outreach and transportation to Participants who are engaging in street behavior in the core downtown areas of Lethbridge as well as local parks and streets where street behaviors are frequent. The DOT Team also provides Housing First Participants with transportation related to Housing First Case Management needs

CMHA – HomeBASE

HomeBASE offers coordinated intake, assessment, and triage services to Housing First Eligible Participants who are experiencing either episodic or chronic homelessness by providing referrals to a Housing First Team for Case Management.

The YouthHUB’s Youth Outreach Housing First Team (YOT) assertively engages with Participants in the community who are experiencing homelessness and who are not connected to mainstream services.

ARCHES - Pathways Housing First Clinical Team

The Pathways Housing First Clinical Team (HFCT) provides ACT Case Management to Participants characterized by significant mental health, physical health, and/or addiction issues, as well as little to no connection to mainstream services.

McMan - THRIVE Housing First Team

The McMan THRIVE Housing First Team Project will provide Scatter-Site Intensive Case Management (ICM) supports to chronically or episodically homeless adults, who are low to medium complexity and require Case Management supports to maintain housing. Culturally appropriate supports will be provided to Aboriginal Participants.

Wood’s Homes - Wood’s Housing First Team

Wood’s Homes Housing First Team provides Intensive Case Management (ICM) and housing supports to Housing First Youth Participants with low to medium complexity. Housing First Youth Participants are referred to Wood’s Homes by YouthHUB.

The Emergency Youth Shelter is an 8 bed facility providing homeless youth under the age of 18 with a bed, basic needs supports, culturally appropriate resources, access to community resources, and crisis counselling. The shelter is open seven days a week, 24 hours a day.

LRCHC - RITR

The Residential Integration and Tenancy Retention Project (RITR) will provide basic life skills supports and eviction prevention interventions to Lethbridge Housing Authority (LHA) Residents experiencing barriers to maintaining housing, as well as Intensive Case Management (ICM) supports for Housing First Participants who are medium to high complexity and who require Case Management to maintain housing.

SASHA – Transitional Supportive Housing

The Southern Alberta Self-Help Association (SASHA) is a non-profit community organization whose mission is to promote independence and community integration for adults with severe and/or persistent mental illness. Transitional and long-term supportive housing programs are person centered and strength based, with a focus on achieving improved quality of life and recovery outcomes. Services include supports for co-occurring addictions issues and those under Community Treatment Orders (CTO).

SASHA operates within the City of Lethbridge and serves individuals who would otherwise struggle to maintain market housing without substantial support. Five spaces are available to Housing First participants for case management supports that help clients maintain their housing and achieve an optimum quality of life through developing plans, enhancing life skills, addressing health and mental health needs, engaging in meaningful activity, and building social and community relations.

Family Ties – River House Permanent Supportive Housing

River House provides a permanent supportive home for chronically homeless, functionally geriatric males who are struggling with chronic addictions, mental health, and/or physical health issues. These individuals do not thrive in market housing or existing supportive living facilities, and most have no other viable housing options within Lethbridge. River House employs the principles and service delivery models of Scatter-Site Intensive Case Management (ICM) and Restorative Care. River House uses a Managed Alcohol Program (MAP) as one of its key Harm Reduction strategies.

YWCA - Residential Supports

The YWCA Residence Homelessness Partnering Strategy (HPS) Project provides 24-hour Transitional Housing and in-house Housing First supports to chronically or episodically homeless women, with or without children, who are fleeing domestic violence. The project will also provide Transitional Housing and Housing First supports at Hestia Homes to youth (aged 24 and under) who are chronically and episodically homeless.

YWCA - Transition and Outreach

The Transition and Outreach Homelessness Partnering Strategy (HPS) Project will provide Housing First Case Management supports to chronically or episodically homeless women at the Harbour House Women’s Emergency Shelter who are fleeing domestic violence.

Blackfoot Family Lodge Society – BFLS Residence

The Blackfoot Family Lodge Project Residence provides Transitional Housing and Housing First complementary supports to lower acuity chronically or episodically homeless Aboriginal women, with or without children. Blackfoot Family Lodge will collaborate with Housing First Case Managers from other Service Providers to support the case management needs of Participants.