1. Using the site

We have tried to create sites that are available to everyone including those with sight, audio and motor impairment restrictions:

we aim to use a web font so all text is easy to read

we have appropriate alt tags for images to convey information

we ensure that navigation through our websites works in a consistent way

we do not rely on just colour as the only way of giving information

we avoid the use of images of text wherever possible, and provide equivalent text links that consist of images

Below are a few helpful ways in which you can start using the website more easily.

To change text size on the site:

To increase size: use CTRL +

To reduce size: use CTRL -

To reset: use CTRL 0 (zero)

To change font and colour on the site:

For a step by step instruction on how to change the font and colour settings please see your browser help page. For most browsers you can access the help page by pressing F1. Sometimes help is displayed as a tab at the top of the screen, a tool symbol or a cog on the right-hand side corner or on the dropdown from the browser main tab.

To change the size of the window of the site:

To increase the size of your window (go full screen mode) press F11. To reset it (come out of full screen mode) press F11 again.

To change the colour of links displayed on a screen:

For a step by step instruction on how to change the colour of links please see your browser help page. For most browsers you can access the help page by pressing F1. Sometimes help is displayed as a tab at the top of the screen, as a symbol or as a cog on the right-hand side corner or on the dropdown from the browser main tab.

3. Search tips

A search box appears at the top of each page. To get the best results use keywords - the search won't work well using natural language, keywords are better; you can also use quotes to search for an exact phrase - e.g. "Sony HD TV".

4. How the site is built for accessibility

Standards

At Tesco.com we are committed to providing a site that is accessible to all our customers and provides the same experience to all. To achieve this we have coded the site to achieve level AA of the W3C Web Content Accessibility Guidelines 2.0, we work with RNIB and we listen to our customers. The process of achieving our goal is ongoing - we continue to work with RNIB reviewing the site, working out fixes to issues and advise on how best to use the site.

Layout

The site uses Cascading Style Sheets (CSS) to control all of the presentation and layout. Tables are only used to present data.

As a result screen reader users can use the screen reader's navigation key to get around the site. If you are listening to the site, menus are grouped together in a more logical fashion.

Content

The content has been written and formatted to make it accessible. For example:

headings highlight sections of text

sentences are short with the meaning at the beginning

links use meaningful text

forms can be navigated using the tab key

Access keys

At present, we have no access key implemented on the Tesco direct website.

5. Accessibility barriers

Despite our on-going efforts not all areas of the Tesco website and related sites are fully accessible. As part of our commitment to making the visitor experience consistent for all we are continually working to improve the accessibility of our websites.