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Shipping information

SHIPPING

Ari Jewellery use Express Post and Platinum Express Post (Australia Post) nationally with guaranteed next day delivery and Express Courier International (Australia Post). Once your order has been placed you will receive email confirmation and tracking number through Australia Post. You will be required to sign upon delivery to verify that you have received the parcel.

SHIPPING RATES

Orders under $100 are sent Express post flat rate of $15. Orders over $100 are sent Platinum Express post and insured for a flat rate of $25. International orders use Express Courier International flat rate $65.

TIME OF DELIVERY

Once the order has been placed we will contact you via email to confirm delivery date. Orders received before 3pm will be shipped on the same day. Parcels are not shipped on Fridays or weekends.

Returns & Exchange

PRICES

All prices on www.arijewellery.com.au are in Australian Dollars and are inclusive of 10% GST. They are not inclusive of shipping costs. All International purchases exclude GST, however will incur taxes and duties from customs in the country the piece is delivered to.

RETURNS

Ari Jewellery does not offer refunds, so we ask you chose carefully. All items purchased can be exchanged within 30 days of purchase accompanied in the original packaging and condition, and sales receipt. If you are unable to choose a replacement piece we will provide you with a credit note valid for 6 months. Customised pieces cannot be exchanged.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

EXCHANGES

You will be responsible for paying for your own shipping costs for returning your item. You can also bring your piece to the gallery to exchange. If there is no suitable replacement then a credit note will be given and is valid for 6 months from the day of exchange. If you have any questions please contact us at +61 7 3358 6388

REPAIRS

We are happy to repair all pieces purchased at Ari Jewellery. Please bring in your piece or post to Ari Jewellery PO Box 1804 New Farm Q 4005. Please include all your details and return address.

FAULTY PIECES

Should you receive a piece that is not in perfect condition please email us at or call us on +61 7 3358 6388. If any product is faulty then you are entitled to a refund, or have the product repaired or exchanged. The piece must be returned within 30 days of purchase and with receipt.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, and/or contributors of content.

By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website.

Prices for our products are subject to change without notice. We reserve the right at any time discontinue a product without notice at any time.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

In the event that we make a change to or cancel an order, we notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Your submission of personal information through the store is governed by our Privacy Policy. For more detail view our Privacy Policy.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the website is inaccurate at any time without prior notice.

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

These Terms of Service shall be governed by and construed in accordance with the laws of Ari jewellery P/L 1/760 Brunswick Street, New Farm Brisbane QLD Australia 4005.

Questions about the Terms of Service should be sent to us at ari@arijewellery.com.au or by mail to PO Box 1804 New Farm Q 4005.

PRIVACY AND SECURITY POLICY

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

We may send you emails about our store, new products and other updates.

CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

You may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at ari@arijewellery.com.au or by mail to PO Box 1804 New Farm Q 4005.

PAYMENT

Your credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

NAB (National Australia Bank) adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

Cookies are used to record information such as the date, time, duration of visit and pages accessed for statistical purposes. Cookies also allows you to log into your account with you password, and track your shopping cart.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances we use it.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at ari@arijewellery.com.au or by mail to PO Box 1804 New Farm Q 4005.