We’re sorry your Beats earphones aren’t working as they should.

Put your Beats earphones in the plastic bag. Don't include any accessories with your earphones (including wing tips, ear tips, charging cables, and carrying cases). If you include extra items in the box, we won't be able to return them to you.

Slip the bag under the protective film attached to the cardboard insert.

Fold down the filmed sides of the insert.

Fold up the other sides of the insert.

Remove the shipping label from the box if you haven’t already done so. Place the insert into the box. Then, close the box.

Peel off the protective tape and place it on the box as shown.

Once you’ve got your Beats earphones packaged

If the return shipping label is included, place it on the box.

Find the name of the courier on the label (or elsewhere in the packing materials) and visit its website to arrange a collection or find a drop-off location.*