Take a look inside ‘Captured’ - a Ballarat triple zero art initiative

WIN News came to the ESTA Ballarat triple zero centre to showcase not only the great job our people do but also the great artwork they produce!

Over the past months, call-taker Eileen has been collecting art from her colleagues and turned blank walls along the corridors of the centre into something positive, motivating and inspiring - the space is called 'Captured'.

The story highlighted that taking emergency calls has its unique challenges, which can have an impact on mental health but 'Captured' has provided a positive space where our people can be celebrated, spark conversations and further contribute to building up our already strong connections and sense of family here at ESTA.

"Only call triple zero (000) if you need emergency help from police, fire or ambulance"

We prefer the phrase "triple zero" over "triple oh" because of potential confusion when using alphanumeric keypads which could cause people to incorrectly dial "666" in an emergency, not triple zero (000).