Twitter, you said you fixed the problem, but it's not fixed!

GetHuman-gchase's customer service issue with Twitter from May 2018

Help with my Twitter issue

The issue in GetHuman-gchase's own words

Eliminate the connection (that I did not ask for or initiate) between my account and an unknown person, Ann Nichols. When I open twitter.com to sign in, I see the face and name of someone I don't know -- and my e-mail address. ... I sent this message a few days ago:*Hello,*My name is Gail Chase. I receive e-mail messages from twitter at my legitimate e-mail address, but when I click on them and attempt to log in, the name associated with my e-mail address and password is Ann Nichols. This has been the case since I started a Twitter account. What can I do? Thanks, Gail Chase**I then received an e-mail message from GetHuman, asking if the problem was fixed. I said no, as it wasn't. When I go to the Twitter website, I'm asked to sign in. There's a picture of a woman named Ann Nichols, whom I don't know. Apparently, Twitter has associated her somehow with my e-mail address. I went to the Twitter site to see if the problem was still marked as unresolved. It said it was fixed! I wonder if anyone actually read my message above. It's particularly frustrating that Twitter has no customer service telephone number.*Gail Chase

Twitter says the problem is fixed. It's not. It's particularly frustrating that Twitter has no customer service telephone number.

Disconnect whatever links Ann Nichols to my credentials.

I've been a customer for two or three years (I think). I'm about to cancel my account altogether, as I won't use Twitter while my e-mail address is somehow linked to another person. I haven't actually used Twitter yet, as I shut it down when I see the other person.

What else can I possibly try? I didn't make this connection, and I have no power to change it. I did try to find Ann Nichols on Facebook, to try to reach her directly, but the photo that comes up when I try to sign in to Twitter was not on Facebook -- and I know nothing else about her to help me find her.

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