Principles and Practices of Bar and Beverage Management : Raising the Bar

By (author) Murphy, James

Principles and Practices of Bar and Beverage Management: raising the bar is a comprehensive text and resource book designed to explain the latest developments in and new complexities of managing modern bars- be they stand alone or part of larger institutions such as hotels and resorts. Consumer expectations have changed and a bar today must deliver an integrated social experience in a safe modern environment, which also offers the latest products and services in a professional and engaging fashion. Against a background of increasing competition and an increasingly sophisticated customer base this text has been designed to support the bar and beverage skills of students and professionals. It will be the primary reference source in meeting the professional skills and development needs of those who aspire to a career in the bar, restaurant and hospitality industry.
It gives the reader- * A complete guide to every aspect of bar management from customer care, marketing, beverages and beverage management, the economic context and bar technology- to key issues of health and safety; * A well defined pedagogic structure giving objectives and learning outcomes, discussion points, further reading and end of chapter summaries; * Links to relevant web, visual and audio- resources; * A clear logical progression through all the key topics plus the technical skills, practices and latest developments in the bar and beverage sector; * Over 200 explanatory illustrations and tables covering all types of bars and beverages from around the world; * Numerous examples and case studies from within the bar and beverage industry It will fully meet the needs of students currently on full and part-time programmes worldwide in the fields of bar, restaurant, hotel, hospitality and food and beverage management in universities, hotel schools and a wide range of vocational courses. It will also be a superb reference for professionals developing their careers in the industry.

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[目次]

Preface

Ch 1 The Pub and Bar

Ch 2 The Role of the Bartender

Ch 3 Customer Care

Ch 4 Responsible Service of Alcohol

Ch5 Food and Beverage Equipment

Ch 6 Food Safety and Hygiene in the Bar

Ch 7 Handling Cash and Payments in the Bar

Ch 8 Sales and Marketing

Ch 9 Safety and Security in the Bar

Ch 10 Stock and Beverage Control

Ch11 Food in the Bar

Ch 12 Cultural Diversity, Intercultural Awareness

Ch 13 Waste Management

Ch 14 Food and Beverage Service Procedures

Index

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書名

Principles and Practices of Bar and Beverage Management : Raising the Bar