I have returned 2 laptops because I could not get .mpg movie files to run in 2 separate karaoke programs that I would like to use in Karaoke shows. For what ever reason The programs I am using will run my CDG files with out any issues. The .mpg files I can play within windows movie player and they run fine not any problems. But as soon as I try and run them within the karaoke programs they will not run the video part of the file correctly. I have and older laptop that will run these files and with no issues. It seems that the intel 620 driver is the problem. I have had both laptops to geek squad at best buy to solve the issue But they could not figure out how to fix the video problem. I am going to have either figure out how to get these files to work or go to another chip set. At this point I have returned both laptops so I have no way to try anything to correct the problem. If the 620 driver is turned off . The .MPG files will work within the programs. The issue with this is I can not put they out to a monitor because that is no longer available to me without the 620 driver turned off.

I understand you had graphics problems with two computers running Intel® HD graphics 620. I am sorry to hear you had to return the product back to the place of purchase.I was not aware the graphics controller or the graphics driver had issues with Karaokeware programs.Thank you for the feedback and I apologize for the inconvenience.