Statement Express Questions

Is Statement Express secure?Yes. Your e-statements are accessed through our highly secure on-line banking system ONLY after you have provided the proper member number and password.

Can I use the same e-mail address to sign up for multiple member numbers?Yes you may use the same e-mail address to sign up multiple member numbers on which you have an ownership.

How do I change my e-mail address for receiving e-statements?Just click the link at the bottom of any e-statement and you’ll go to your personal preference page, where you can make the changes to your e-mail address. To stop receiving e-statements for an email address, click the Opt Out Link.

How do I download a statement for only one account type?

At this time, AFCU does not offer the ability to download specific account types within an e-statement. If you need to limit the information that gets printed to include only a specific account type or range of transactions for balancing or other purposes follow the steps below:

Internet Explorer

With the prior statement in view, hold down the left mouse button and then drag the mouse across the transactions for the account you wish to print, highlighting just those lines.

From File menu, select Print.

In the Page Range area of the Print window, choose the Selection option.

Click the Print button.

Firefox

With the prior statement in view, hold down the left mouse button and then drag the mouse across the transactions for the account you wish to print, highlighting just those lines.

From File menu, select Print.

In the Print range area of the Print window, choose the Selection option.

Click the OK button.

How do I opt out of receiving e-statements from AFCU?To opt-out of Statement Express, you will need to go to your Profile Page and click on Initiate Derollment.

Why am I unable to print my complete statement using Firefox on a Mac?

With the MAC system, the Mozilla-based browsers, such as Firefox and Netscape, provide no options for changing print settings or specifying ranges of pages to print. Due to this limitation, if your statement is more than one page, you are unable to print beyond the first page.

To work around this limitation, you can open your statement via the Statements option in the Actions menu. Once you have selected and opened your statement, you can highlight and copy the content of the statement you wish to print and then paste it into any word processing type program. From there, you should have the ability to print, although it will most likely not be aligned nicely.

A better option is to access your statement using the Safari browser. If you don't normally use Safari, simply login using your security questions to gain access to your accounts. Do not attempt to register with a digital certificate, as this function doesn't work properly with most Safari browser versions. Once you have opened your statement, click anywhere within the statement. Click the File menu, then choose Print Current Frame. This will allow you to print your statement in its entirety.

Why can’t AFCU e-mail me my monthly statement?Public e-mail is not secure; your information could be read by others. AFCU never sends private financial information via public e-mail. We urge members to adopt this practice too, so that you only share financial information by telephone or secure e-mail options.

How do I change my password?You may change your password by clicking on Profile, enter new password, re-enter new password and click on Submit.

What if I forgot my password?

If you forget your password, you may click on the link Forgot My Password, call the credit union during normal business hours, or send an e-mail through Home Banking Secure Messaging.