showChatButton

For default, the coview chat icon is displayed on your webpage, so you don't have to call this function in the regular case.If you disable the chat.showButton property within your page settings, the coview icon is hidden on startup. With this method, you can manually trigger coview to show the chat icon whenever you want. Afterwards, the coview launcher behaves like the chat.showButton is set to true. If you want to reset coview again, please see coview("hideChatButton") below.

Note

If the user has unread messages or recieves a new message from an agent, the chat button with the message notification appears until the user opens the conversation. When he closes the chat or reloads the page, the icon will disappear.

hideChatButton

The chat button and all it's widget will be hidden, this is equal to set the chat.showButton property to false in the coview settings.

More infos:

closeWidget

This will trigger coview to close the current widget. If the chat.showButton property is disabled, the chat button will be hidden, as long as the client doesn't have an ongoing request. Calling this method is equivalent to the functionality, when the user closes the current widget on his own.

screenshot

Opens the screenshot widget, which allows the user to create a screenshot, having the possibility to add selections or cut out sensitive data. This is equal to the case, when an agent requests a screenshot during a conversation.

screencast

Opens the screencast widget, which allows the user to record a screencast. Multiple pages or reloads will be recorded as well until the user stops the session. If there is already a conversation, the screencast will immedetially be send to the agent.