If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

Attractive and sophisticated yet functional.
I love how attractive and sophisticated this boot tray looks in my foyer. I constantly have people coming over and taking their shoes off and this helps reduce the clutter.
March 10, 2012

just right!
This boot tray fit my space perfectly. It is durable and looks nice enough for indoors. I'm very happy with this purchase. The only negative, it gave off a very chemical odor when I first opened the package but it went away pretty quickly. Great value!
March 10, 2012

I really like this product.
It took a while to get here but I like it now that it is here.
It is attractive, durable and usefull. I did need to order several because this family has lots of shoes, but we are happy our pile looks attractive and orderly.
March 10, 2012

Repurposed Rubber Boot Tray
I love the look and feel of the rubber boot tray. I am however using it for a dog dish tray. It looks great with the Dog Food Container that I also got from Ballard Design. It works great because it catches the water that the dogs drip and the dog dishes and the food container all fit nicely in the tray. And best of all, the tray fits in with the decor in our living room, where we have the dog dishes.
March 10, 2012

Super Quality and Beautiful !
Extremely durable and great to look at. Fits 3 to 4 pairs of shoes easily. Great value ! Great Price !
March 10, 2012

Stylish yet very functional
Living in the upper Midwest, wet, slushy footwear is a fact of life six months of the year. The rubber boot tray contains the mess and does it with style! The heavy but pliable rubber doesn't harden and crack and is easy to hose off clean when spring bring us relief of snow and ice salt. I'm sure it will continue to contain the muddy mess that April's showers are sure to bring.
March 10, 2012

Love these boot trays!
Living in snowy Colorado, these functional and appealing boot trays came in the nick of time. The size and shape and depth of these trays are perfect for holding snowy, muddy boots and shoes. The rubber is easy to hose clean.
I have one at the front and one at the back doors.
March 10, 2012

Great product for home
So good, glad I purchased 2 of these. I like the fexibility of the material, they are also attractive enough that I don't mind have one of them in my front entry. Especially liked the price as bought them on sale.
March 10, 2012

This boot tray is a great buy.
I had been looking at this boot tray for a while and when it was offered at a reduced price, I jumped on it. I had been looking for a boot tray at different stores for some time, however, this one beats them all. I like the large size because it can accommodate multiple shoes and boots. The French Axis rubber design has a ornate iron look. This boot tray not only looks stylish but looks like it will last forever. I am telling all my friends to order one.
March 10, 2012

high quality, looks great!
I love this boot tray! It's very high quality, rubber is sturdy enough so that sides stand up straight and don't fall. When not filled with shoes, it's got a lovely design. Easy to clean ... perfect for it's intended use. I'm going to order another one for our cottage!
March 10, 2012

Attractive, size is great, utilitarian yet pretty
Was so happy to receive this, just great for footwear. We take shoes off when entering the house, so this is the best solution, even better on rainy and snowy days. Recommend
March 10, 2012

Just right!
I bought this tray because it's rubber and had high edges. My kids friends are over a lot and we have fit 4 pairs of kids shoes and two adult pairs in this tray. It's done a great job of containing the mess and I love that it doesn't scratch my floors or walls.
March 10, 2012

Decent for the price
This tray was very affordable. I like the design in the bottom, it dresses it up a bit which is nice because it's at my entryway. Some of the edges are a little rough looking so the quality isn't as good as I had hoped(especially for Ballard) but since I didn't spend a ton its an acceptable trade off. You need to have a solid surface for it to sit on since the rubber is somewhat flexible, and it's a little smelly at first but the rubber smell goes away eventually.
March 10, 2012

Exactly what i wanted.......and sale price made the deal!!H
Have looked at this item for over a year, and thought it was a little high in price, so when it went on sale, I was happy to purchase!! Rough surface on bottom so will need to fix for wood floors..
March 10, 2012

WOW! Great quality and craftmanship.
WOW! makes me look like I am organized. Truly one of the best things I have purchased for myself. Great quality and craftmanship. Thank you so much for including this in your inventory for us to purchase.
March 9, 2012

Functional but classic style
I bought two of these, one for the front door and one for the back door. I was worried that they would be made out of a cheap plastic - but they are out of a very heavy rubber that can stand up to abuse. Plus, you can just hose them off to clean. They hold about four pair of shoes.
March 9, 2012

Heavy duty and well made
This was a great bargain. It is heavy rubber and very good looking. I'm very pleased with this purchase.
March 9, 2012

Looks Great, works well
I am giving this a big thumbs up mostly on its appearance and size. It holds several pairs of shoes and boots and the design is quite nice. It was exactly what I wanted. I cannot tell you how well it "works" since it has not snowed an ounce since I purchased it! Maybe next year! The "lip" is nice and high though and I anticipate it will do the job of keeping the snow and water in well.
March 9, 2012

Durable and attractive product
This boot tray is an attractive, heavy duty rubber tray that stays put just where it is placed. We put ours on the floor of a closet where the new, rubbery-tire smell was initially quite strong and permeated the coats for a few days. It needs a little airing out until that goes away. Even with that, best tray I've owned.
March 9, 2012

Strong, sturdy, does the job and looks good doing it.
While it's not as fancy as some high-end metal trays, it's a great example of a very utilitarian product made to look a step above the ordinary. This boot tray is made of thick, heavy, sturdy (but still flexible!) rubber. It collects our slushy, salty, and muddy boots and the proportions are deep enough for our biggest pairs. The decorated base (I went with leopard print) collects moisture and muck while the boots stay dry on top of the design, and I can easily hose it off or rinse it out in the utility sink as needed. I wish I had bought a second for our other entrance while they were on sale!
February 29, 2012

substantial, easy to clean, properly size
most shoe trays are for shoes less than a size 9, definitely not for mens boots a size 12. this is a great exception. is holds all my size 12 insulated boots without hanging off the edge . the material is heavy and flexible. it's hoses off easily and you don't have to worry about the material cracking.
February 25, 2012

great material
being rubber it doesn't get bent like my metal one before. Easy to shake outside and doesn't matter if kids step on it by mistake.
February 23, 2012

Great boot trays
These trays have a neat design and are very sturdy. They were gifts and the people who received them really like them.
February 22, 2012

Exactly what I needed
This tray is great! It fits nicely under the bench in my front hall and holds at least four pairs of my shoes or boots (women's). I've even squeezed in a fifth pair across the back, too. The only complaint I have, and it's minor, is that after a month it still has that rubbery (petroleum?) smell. But it's noticeable only if you get real close to it. Overall I could not be happier with this purchase.
February 22, 2012

Great product-useful and good looking. Good way to tidy up!
Really makes a difference in the look of my small condo coat closet. Wish I had room for more!
February 22, 2012

Love the rubber boot tray.
I use it for my dogs food mat. Looks great & contains the kibbles that fall out.
February 20, 2012

Very durable
Love this product and very happy I purchased it......
February 18, 2012

Nice design, strong odor
The product seems well constructed, and the design is quite nice. The biggest downside is that it has a very strong rubber odor. We had planned on keeping it in our mud room, but it has stayed in the garage because the smell is too strong to keep it in the house.
February 18, 2012

Super functional & stylish!
I am loving my rubber boot tray - perfect for messy shoes & boots with the winter weather. The tray is molded from a heavy duty rubber material, so it's very durable. I am very happy with my purchase - I searched my local stores for something similar but came up with only too expensive or ugly options, so save yourself the time & just order this one! :)
February 14, 2012

Love it!
My trays came in 2 different boxes...the one in a flat box came out a little bent in on the edges but it popped out with warm air and time. They had a strong rubber smell that also wore off. I LOVE these shoe trays. They look so nice by my front door and they catch all the water and mud! We just moved to an area where it rains constantly and the water was making a mess, these help SO much! Great quality and design!!!
February 11, 2012