Friday, November 23, 2007

Easy my @$$

Location: Ontario, TorontoIndustry: OtherCompany: Staples the Business DepotTonight I had one of the worst possible customer service experiences while shopping at Staples.

It started at the Lawrence & Dufferin store #15. I was looking for an Avery Sign kit. It took them about 20 minutes to figure out what I wanted. When they finally did they said they were sold out and only carry it by specialorder. They would determine if there was another store that had it. They told me the store at Keele & St. Clair had 3 in stock. They gave me a piece of paper with the SKU number. I purchased the other items I came for andimmediatly went to the other store. Check out time: 7:44. Time spent waiting around for answers in store 30-40 minutes.

I went immediatly to St. Claire & Keele store #86. We were back to square. They didn't know about the other store confirming stock or what I was looking for. Providing the SKU # did very little to help find the item.Eventually they found where it was supposed to be. There was one kit on the shelf in yellow and it was damaged. The sku # we had was for white. Thesales person kept running off to try to determine where the item could be. While waiting I had the further annoyance of two different sales people tryto sell me credit cards. Eventully they determined there were none in stock and we were out of luck. I found some alternative solutions. I went to the cashier to pay. I was told the register was closed as the cashier pulled out her cash drawer.

The store manager was dealing with another customer as I was paying. I explained the situation to the manager and asked if he could provide a 5% discount something for my inconvenience. His final story was that the firststore called down and was told the item was out of stock. It was the other stores fault for sending us down. Check out time 8:45.

How it works ?

3. Your entry will be posted anonymously in our blog, facebook and twitter shortly 4. Your story will be accessible to the rest of the world via major search engine5. You can read and comment on other people's stories while they're reading yours