Australian Businesses Suck At Customer Service

Okay this study might be a few years old, but do you think things have changed for the better since 2014? It’s not just me then – here is objective evidence (via a Net Promoter Score study) that customer service in most industries is terrible. Just a reminder – a good NPS score, which reflects the answer to a single, simple question: “How likely is it that you would recommend [brand] to a friend or colleague?”, should be positive.