We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

FINISHView largerMore viewsEmail a specialistOVERVIEWspecificationsSupply your own fabric/webapp/wcs/stores/servlet/COMShopFabricsView/webapp/wcs/stores/servlet/COMShopPricingViewCOLORS:Show AllAll PatternsAll TypesAll Grades*For fabric names and description hold mouse over the swatch.Refine Your Fabric Choices with the check boxes below.Select your fabric and finish choice from below to see pricing and availability.PATTERNTYPEGRADEFABRICSSizeFABRIC:ORDER A FABRIC SWATCHPlease Select aADD TO CARTTELL A FRIENDADD TO GIFT REGISTRY / Wish ListQuantity*Actual fabric colors may vary from web representation based on individual monitor settings.*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.Need help with your order?Call 800-536-7551PRINT YOUR SELECTIONYou have added a swatch of {0} to your cart.To make your fabric selections easier, we offer free swatches of all our fabrics, leathers and most rugs ($5.95 Shipping & Processing). Ten swatch maximum.

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Pleated Couture Slipcover - Special Order Fabrics
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Quality design and quality materials
I am very pleased with the slipcovers for my couture chairs. They fit snugly and the craftsmanship of the product is obvious.
December 6, 2013

Nice Look, fabric quality & seam issues
I debated on this for almost a year, for use on my 10 year old Couture chair. Finally went ahead when on sale & overall it's a disappointment. The look, style & fit are great (love the pleats at the bottom) & very easy to put on. I ordered this in the Domino Green fabric & the pattern isn't quite straight across the top back of the chair, I can live with that, in addition, it has a few stitches that weren't tight across the top, I can also live with that. The major problem is the fabric is already pilling in several areas & looks a little shabby after just a few weeks of use. I was hoping for a crisp modern change from the old look. The fabric I originally ordered the chair in actually held up better after 9 years than the new fabric is doing so far. Because it's a custom item, I probably wouldn't order another.
July 19, 2013

They fit like a dream!
These slipcovers are definitely worth the wait. They fit my Couture dining room chairs like a dream and have elicited many compliments. I'm considering ordering another set in a different fabric to change things up a bit. Way to go Ballard Designs!
March 16, 2011

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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.