[Utah Fertility Center- ID Falls is] Very calming. Welcoming. Treats and drink are provided. Music is always playing. It feels a lot like a home, which is so nice. It really puts my anxiety at ease. There are chairs around the office to sit in when needed. They welcome husbands which is so nice.... My veins are really hard to take blood from and she [a nurse] is THE BEST at it! I have so much anxiety and she helps me feel calm. She lets me lie down when I get my blood drawn because I have low blood pressure. She explains everything to me as it is happening and answers all my questions. Their old secondary nurse/receptionist was not nice at all. I did not like her, but since going back they have changed staff and I love all of them. Very compassionate.

+ Read more

Age

—

Treated

—

Success with this Doc

?

Race

European

Income

$0 - $49K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

3 Fertility Medications

Diagnosis

Unexplained

10

Describe your experience with Utah Fertility Center.

Very calming. Welcoming. Treats and drink are provided. Music is always playing. It feels a lot like a home, which is so nice. It really puts my anxiety at ease. There are chairs around the office to sit in when needed. They welcome husbands which is so nice.

During treatment, did you feel like you were treated like a number or a human?

I felt more like a human. She talked me through the whole process of what she wants to do for me. She explained things in detail and didn't expect me to know everything already. She answered my questions without hesitation.

Describe your experience with your nurse.

I wish I could remember her name! I LOVE HER!! My veins are really hard to take blood from and she is THE BEST at it! I have so much anxiety and she helps me feel calm. She lets me lie down when I get my blood drawn because I have low blood pressure. She explains everything to me as it is happening and answers all my questions. Their old secondary nurse/receptionist was not nice at all. I did not like her, but since going back they have changed staff and I love all of them. Very compassionate.

How was your experience with Deirdre Conway?

She was detailed. She was very kind and soft. She didn't rush the appointment and I felt like she cared about me and getting me the results I want. Whenever I asked a question she readily and happily answered. I never felt like she was irritated by all my questions. That was really important to me. She took the time to ask me questions and get to know not only me but also my husband.

What one piece of advice would you give a prospective patient of Deirdre Conway?

Ask as many questions as you can.

Describe the protocols Deirdre Conway used in your cycles and their degree of success.

We met with her in her office at first to get to know each other and our history so she can know what to plan for and what to expect. She took blood to do a blood panel. When results came back she was very prompt in letting me know and changing the course if need be immediately. I felt that things got done pretty fast.

Describe the costs associated with your care under Deirdre Conway.

I would receive the bills for the blood draws and the ultrasounds and initial consultation from them. But everything else was from the respective companies or clinics.

9

Doctor

Deirdre Conway

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Utah Fertility Center

Idaho Falls

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

27

Treated

2016

Success with this Doc

Yes

Treatment

1 IUI, 1 IVF

Diagnosis

Unexplained

10

I have used both clinics both [affiliate] Idaho fertility center and Utah fertility center. They are both clean, warm and inviting. I always got calls/emails back in timely manner and I never had to wait longer than 10 min passed my scheduled appointment time at either clinic...[Nursing Staff] They were always quick to ask me about my personal life and things we had discussed in passing so I felt very close to them. They were always extremely kind..

+ Read more

Age

27

Treated

2016

Success with this Doc

Yes

Race

European

Income

$0 - $49K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

1 IUI, 1 IVF

Diagnosis

Unexplained

10

Describe your experience with Utah Fertility Center.

I have used both clinics both Idaho fertility center and Utah fertility center. They are both clean, warm and inviting. I always got calls/emails back in timely manner and I never had to wait longer than 10 min passed my scheduled appointment time at either clinic.

During treatment, did you feel like you were treated like a number or a human?

She was always compassionate and empathetic, she always took the time to answer any and all questions we had!

Describe your experience with the nursing staff.

They were always quick to ask me about my personal life and things we had discussed in passing so I felt very close to them. They were always extremely kind

How was your experience with Deirdre Conway?

Dr.Conway was always very thourough in explaining treatment plans, she was kind and compassionate. It was an amazing experience being her patient. She went over all our previous labs with us as well and was able to give us a better understanding of our previous testing. She didn't make us jump through hoops to get the ball rolling which made the process much smoother!

What one piece of advice would you give a prospective patient of Deirdre Conway?

Don't hesitate to write down any questions you may have even if they seem silly or stupid she is a fountain of information use it!

Describe the protocols Deirdre Conway used in your cycles and their degree of success.

We used an antagonist protocol with gonal f and ganirelix. She adjusted my meds just about every other day to every day after the first 4 days. I was monitored closely! We ended up having 27 eggs with 21 mature and ended up with 11 blasts

Describe the costs associated with your care under Deirdre Conway.

The costs seemed too be comparable to other clinics I can't remember exact costs unfortunately and don't want to give wrong information.

10

Doctor

Deirdre Conway

Communication

Trustworthiness

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Utah Fertility Center

Idaho Falls

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

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9

Age

36

Treated

2016

Success with this Doc

No

Treatment

3 IUI

Diagnosis

PCOS

9

Brittany, Alyssa and Janice [nurses at Utah Fertility Center] were all amazing!! They made me feel comfortable, gave encouragement and were friendly and aware of my situation. They were responsive to phone calls and questions and helped with whatever they could...$800 per cycle timed intercourse $1200 per cycle IUI $3000 for a hysterososcopy $1000 for water ultrasound $15,000 for 1 IVF/egg harvest or $24,000 if we wanted to try 3 times

+ Read more

Age

36

Treated

2016

Success with this Doc

No

Race

European

Income

$0 - $49K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

3 IUI

Diagnosis

PCOS

9

Describe your experience with Utah Fertility Center.

Good location--strength. You occasionally have to drive to Pleasant Grove, because that's where their main office is. That is 45 min away and that is annoying when you specifically picked a doc/clinic close to you--weakness.

During treatment, did you feel like you were treated like a number or a human?

Clinic and doctor were great at remembering who I am and details my situation.

Describe your experience with your nurse.

Brittany, Alyssa and Janice were all amazing!! They made me feel comfortable, gave encouragement and were friendly and aware of my situation. They were responsive to phone calls and questions and helped with whatever they could.

How was your experience with Deirdre Conway?

Doctor Conway was very knowledgeable about infertility and was good at explaining what going on. She even drew pictures of what she thought the problem was so that we could understand better. She was friendly and really gave us hope that we would be able to conceive. We hope to eventually continue tx with her if we can save up enough money for IVF.

What one piece of advice would you give a prospective patient of Deirdre Conway?

She will give you a lot of information. You probably want to take notes!

Describe the protocols Deirdre Conway used in your cycles and their degree of success.

We had 3 cycles of timed intercourse. I took clomid each time, on the 2nd cycle she upped my dose to make eggs grow faster. I was given a trigger shot to make me ovulate and then had instructions on when to participate in intervourse. We had 3 cycles of IUI. I took clomid each time and was given a trigger shot to make me ovulate.
The thought with both tx is that I wasn't ovulating and if I ovulate I would become pregnant. In the IUI they tried to give the sperm a jump start by putting it right there with the egg.

Describe the costs associated with your care under Deirdre Conway.

$800 per cycle timed intercourse
$1200 per cycle IUI
$3000 for a hysterososcopy
$1000 for water ultrasound
$15,000 for 1 IVF/egg harvest or $24,000 if we wanted to try 3 times

10

Doctor

Deirdre Conway

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

9

Clinic

Utah Fertility Center

Murray

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

28 - 29

Treated

2015 - 2016

Success with this Doc

No

Treatment

3 IUI

Diagnosis

Endometriosis, Unexplained

10

I love the girl that works the front desk. I love all of the staff at this location [Utah Fertility Ctr- Murray]. They are really good with getting you in and out of your appointments as quickly as possible and the wait time isn’t that long. They make going through fertility treatments easier and such a hard time.... My Care coordinator has always been available to answer my questions, returns my phone calls quickly, and just overall a very compassionate person. She has shown me that she is invested in myself being able to conceive as much as I am. She is simply amazing

+ Read more

Age

28 - 29

Treated

2015 - 2016

Success with this Doc

No

Race

European

Income

$50K - $99K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

3 IUI

Diagnosis

Endometriosis, Unexplained

10

Describe your experience with Utah Fertility Center.

I love the girl that works the front desk. I love all of the staff at this location. They are really good with getting you in and out of your appointments as quickly as possible and the wait time isn’t that long. They make going through fertility treatments easier and such a hard time. They also help to answer any question that you may have about your fertility

During treatment, did you feel like you were treated like a number or a human?

She always made sure that I asked questions and she would answer them. She always try to normalize how I felt every step of the way

Describe your experience with your nurse.

My Care coordinator has always been available to answer my questions, returns my phone calls quickly, and just overall a very compassionate person. She has shown me that she is invested in myself being able to conceive as much as I am. She is simply amazing

How was your experience with Shawn Gurtcheff?

She is educated and well knowledged in her profession. She has compassion, empathy, and is real. I have loved working with her because I trust her every step of the way. She is always made sure that whatever decision is made is my own and not because she feels one way or the other. She has remain optimistic for me but yet realistic.

What one piece of advice would you give a prospective patient of Shawn Gurtcheff?

If you were looking for someone who knows what they are doing she is the one that can figure out what is wrong and what is the best course of treatment. She is also very smart and empathetic you would love her.

Describe the costs associated with your care under Shawn Gurtcheff.

I have had insurance coverage which has helped. In total I have paid out of pocket around 1300. With IVF I do not have insurance coverage so that will be more costly, we are looking at about 13,000 which includes medication for one round

10

Doctor

Shawn Gurtcheff

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Utah Fertility Center

Murray

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

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3

Age

—

Treated

—

Success with this Doc

No

Treatment

1 IUI

Diagnosis

Unexplained

3

The impression I have is that the [Utah Fertility Center] Murray office is a remote or satellite office for the main Utah Fertility Center in Pleasant Grove. The office/staff is much smaller and the service leaves a lot to be desired. If you're familiar with the inner workings of infertility and how this all works, it's probably fine. But, if you're new to this or expect to fully know and understand every step of the way, this is no the place for you...Very impasse and nonchalant.

+ Read more

Age

—

Treated

—

Success with this Doc

No

Race

European

Income

$200K - $499K

Occupation

Operations

Order & Number of Docs Seen

1st of 2 Docs

Treatment

1 IUI

Diagnosis

Unexplained

3

Describe your experience with Utah Fertility Center.

The impression I have is that the Murray office is a remote or satellite office for the main Utah Fertility Center in Pleasant Grove. The office/staff is much smaller and the service leaves a lot to be desired. If you're familiar with the inner workings of infertility and how this all works, it's probably fine. But, if you're new to this or expect to fully know and understand every step of the way, this is no the place for you.

During treatment, did you feel like you were treated like a number or a human?

On our first meeting they said to come 15 minutes early, so we did. She was then 35 minutes late so we waited almost an hour. We were optimistic though. The first meeting went well and we really liked Dr. Gurtcheff. She scheduled many tests, took blood, etc. and we scheduled our next appointment with her, which was to be done over the phone to discuss our results the following week. We scheduled the appointment with the receptionist and left. When our appointment came, we were very much looking forward to getting some answers however, the doctor never called. We tried calling the office and at first were placed on hold for 9 minutes, until I decided to hang up. When trying to call back, no one answered and we got voicemail the next couple times. Our over the phone appointment was now 15 minutes late and we were just baffled. My husband decided to drive to their office as we only live a few minutes away. When he got there he was told that Dr. Gurtcheff wasn't in and that they would give her a message. When he asked about our appointment, he was hastily shewed out and told we'd have to wait to hear from the doctor. The majority of the staff were pretty nice and helpful, with the exception of the front desk receptionist, who always seemed put out and borderline rude. For people who are paying thousands of dollars to elective medical care out of pocket, I expected basic professionalism and service. After an hour passed, I called their other office (in Pleasant Grove) and asked for Dr. Gurtcheff. They said she was there today, but not available. Just a few minutes later she called back and was very apologetic. She said she had an appointment that couldn't wait come up, which I understood. I did however, explain that I would've appreciated a phone call from someone in their office or an explanation of that when we called initially and that this was the second appointment that was late or we'd been waiting for. She asked if we wanted to re-schedule or do the call now... We were in anticipation so we said, which was a mistake because she didn't have a lot of time and basically rushed us through the results. We were left with questions... tried calling to get answers, but couldn't get a call back from the doctor and the nurses weren't too helpful. I went in for a 3d ultrasound and treatment plan, expecting to see the doctor and ask some questions, but she wasn't there, again. I saw a technician and the nurse again and was sent with a paper outlining some instructions on medications to take. When I asked about the medications (where to fill the prescriptions, etc.) I was told someone else would call me with that information. The next day I received a call from an out of state (Arizona) number who said they were a pharmacy that was going to overnight my medication but they wanted my credit card number. At first, I thought this could be a scam, I was alarmed that they wanted my credit card number so I called the doctor to ask them if this was who would be contacting me, but to no avail. I just left messages and two days went by with no call back. Finally, I did my own research, calling the Arizona pharmacy back, asking what was called in, by what doctor, etc. and decided they were legit and I needed the stuff so I paid them and they over-nighted the stuff to my house. It arrived just in time to start taking it and I was determined to stay focused and not let the negative experiences we'd been having with the Utah Fertility Center office affect me. My husband and I both took the medications, we did everything 100% as explained. When I finally had the opportunity to speak with the Dr. Gurcheff, I very openly explained my frustration and dissapointment with the lack of communication from her and the lack of professionalism from her staff. She was very apologetic again and gave me the direct line to her head nurse, with assurance that it wouldn't happen again. We continued on with several more appointments (6 or 7 visits in total over the course of a few months) and each time, never saw Dr. Gurtcheff, just some new person in her office. We drove 45 minutes to their other location to do the IUI as it needed to be done on a Sunday and were told (last minute) that the office near us in Murray wasn't open on Sunday's, only their Pleasant Grove office. That whole process was a blur, no one explains anything. Granted, it was our first time, but still, I thought a little bit of basic understanding of the process would be a fundamental basic... Wrong. The lady that did the procedure said to call the doctor and ask her. But, at that point, even the thought of trying to get a hold of the doctor just felt like a waste of time. The one treatment was unsuccessful. After the poor experience, I decided to look for a new doctor but was so discouraged that I ended up not doing anything. A few months went by and I finally called them to see if they would send me my records, I signed the electronic agreement paperwork, etc. They said they would send them to me, but, big surprise--they never came. I've heard so many great things about the Pleasant Grove office for the Utah Fertility center, but not much about the Murray office. Our bad experience may just be a fluke, but the consistency of the poor service and quality seems to too much to give the benefit of the doubt. I would not recommend the Murray office.

Describe your experience with your nurse.

Very impasse and nonchalant.

What specific things went wrong at this clinic?

Lost appointments

Failed to send your chart to another clinic

Failed to convey critical information

How was your experience with Shawn Gurtcheff?

Very knowledgeable initially. Poor communicator when it comes to follow up. Very late to appointments. Only met with her one time on the initial visit, everything else was done with nurses or techs.

What one piece of advice would you give a prospective patient of Shawn Gurtcheff?

Be your own advocate. Ask questions and demand answers, don't leave an appointment without fully understanding what is going on.

Describe the protocols Shawn Gurtcheff used in your cycles and their degree of success.

Diagnosed with unexplained infertility. Treatment plan was to take clomid (both my husband and I). I had an ultrasound to determine that the clomid had produced no more than 5, but at least 3 folicles/eggs. The size was measured and the thickness of uterine lining, etc. I then took HCG to force ovulation for an IUI treatment, which was unsuccessful.

Describe the costs associated with your care under Shawn Gurtcheff.

Our initial consultation with Dr. Gurtcheff was free, we expected to pay an office visit but were told they only charge for the services, not the diagnosis, unless you elect not to have them do any treatments. From there we paid for several blood tests were several blood tests, one for genetic testing that cost $450, the others were all around $200 each. The IUI treatment was about $900. We also paid about $350 in prescriptions. In total we spent about $2000. They advised us to complete another round of IUI and had our experience been better, we would have done it in a heartbeat. It wasn't about the cost, it was about the lack of communication and service.

3

Doctor

Shawn Gurtcheff

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

3

Clinic

Utah Fertility Center

Murray

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

—

Treated

—

Success with this Doc

?

Treatment

—

Diagnosis

PCOS

10

I appreciate they have multiple locations so we aren’t driving as far. Be prepared that you’ll likely see different nurses and staff each time. It’s been hard to always feel comfortable when the person isn’t familiar. It’s felt a little harder to trust their opinion each time when I don’t know them at all. But each has been kind, professional & helpful....Mallory has been great, and patient answering our questions. We’ve also seen at least 6 other staff at other appointments.

+ Read more

Age

—

Treated

—

Success with this Doc

?

Race

European

Income

$50K - $99K

Occupation

Marketer or PR

Order & Number of Docs Seen

3rd of 3 Docs

Treatment

—

Diagnosis

PCOS

10

Describe your experience with Utah Fertility Center.

It has a good reputation. I appreciate they have multiple locations so we aren’t driving as far. Be prepared that you’ll likely see different nurses and staff each time. It’s been hard to always feel comfortable when the person isn’t familiar. It’s felt a little harder to trust their opinion each time when I don’t know them at all. But each has been kind, professional & helpful.

During treatment, did you feel like you were treated like a number or a human?

Dr. Conway was so helpful in making decisions about our treatment options. She provided all the medical facts and statistics available, but also took into account our emotions. She was candid about both her medical and personal opinion, which was so helpful.

Describe your experience with your nurse.

Mallory has been great, and patient answering our questions. We’ve also seen at least 6 other staff at other appointments. Although I don’t know them well each has been kind and thorough.

What specific things went wrong at this clinic?

Provided conflicting information

How was your experience with Deirdre Conway?

We’ve only met with her directly for our first appointment, but she was great. She made us feel confident that our treatment plan was our best option at this point, answered questions, and was very straight-forward yet optimistic and kind.

What one piece of advice would you give a prospective patient of Deirdre Conway?

know that from at least our experience, you don’t end up having much direct contact with her. I’m glad that I do feel like I can trust her and that she does care about us, but it does feel strange to not have any contact aside from hearing about her feedback from nurses.

Describe the protocols Deirdre Conway used in your cycles and their degree of success.

We’re in the middle of IVF, leading up to and FET. We’re doing frozen transfer both due to wanting to do PGS testing and to avoid OHSS with my PCOS. She’s been vigilant about avoiding OHSS. I started doing birth control, then did F75 Gonal F and Menopur, just one little bottle a day to 1ml liquid. My egg retrieval has been pushed back a couple days while we’ve done some increased Gonal F, hoping a few more follicles can have some extra time to mature.

Describe the costs associated with your care under Deirdre Conway.

Not sure, we have great insurance with Progyny. But this egg retrieval is costing about $8,000, then the transfer will be about $3,000, medication has been about $3,000

10

Doctor

Deirdre Conway

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Utah Fertility Center

Murray

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

9

Age

—

Treated

—

Success with this Doc

?

Treatment

1 IUI, 1 IVF

Diagnosis

Diminished Ovarian Reserve, Male Factor, Unexplained

9

Our experience with this clinic [Utah Fert Ctr] recently (as opposed to last year when we first started going there) has been night and day. They have a mostly new staff, which has been very refreshing. The new nurses, front desk gals, and coordinators are all much more friendly and helpful...The nursing staff is great. They are all very professional and courteous. All of my appointments this round were on time with minimal waiting, which I very much appreciate.

+ Read more

Age

—

Treated

—

Success with this Doc

?

Race

European

Income

$100K - $199K

Occupation

Business Executive

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

1 IUI, 1 IVF

Diagnosis

Diminished Ovarian Reserve, Male Factor, Unexplained

9

Describe your experience with Utah Fertility Center.

Our experience with this clinic recently (as opposed to last year when we first started going there) has been night and day. They have a mostly new staff, which has been very refreshing. The new nurses, front desk gals, and coordinators are all much more friendly and helpful. However, my advice is the same as with the doctor--ask a lot of questions! They're there to help you, but only if you ask them to. Otherwise, you're just kind of shuffled through.

During treatment, did you feel like you were treated like a number or a human?

Dr. Conway is very hands on, very informative, very willing to take a phone call or email and respond timely. She has always been very knowledgeable about our specific situation, which is reassuring.

Describe your experience with the nursing staff.

The nursing staff is great. They are all very professional and courteous. All of my appointments this round were on time with minimal waiting, which I very much appreciate.

What specific things went wrong at this clinic?

Failed to call in prescriptions to pharmacy

How was your experience with Deirdre Conway?

After a not so great experience with another doctor, and a lot of research looking for a new doctor, we have been so happy with Dr. Conway. She is a great communicator, very hands-on, and we've had a great experience while under her care. Dr. Conway is fantastic.

What one piece of advice would you give a prospective patient of Deirdre Conway?

To ask a lot of questions and advocate for yourself (this would be my advice with any doctor). Dr. Conway was very open and willing to discuss everything we asked about... even if it wasn't relevant and she was just educating us. Other things that were relevant may not have come up had we not done our own research and asked questions.

Describe the protocols Deirdre Conway used in your cycles and their degree of success.

We went straight to IVF with Dr. Conway due to failed IUI and failed cycles using Clomid. Initially (while seeing a different doctor) we were diagnosed with unexplained infertility; it was Dr. Conway that explained normal sperm count and ovarian reserve (based on AMA level), etc. It was only after seeing Dr. Conway that we felt like we had actual answers... We had both male factor (low sperm count--less than 200k) and female issues (low ovarian reserve--AMH of 0.5). Our IVF consisted of a 9 day stim cycle--2 vials of menopure and 300 units follistim daily/added in 1 shot of ganirelix the last 4 days. I had an egg retrieval on day 10 (it was moved up 1 day early because my folicles were pretty big). Retrieval resulted in 19 eggs, but only 4 were mature and could be fertilized using ICSI the same day. The next day, 2 more became mature and were able to fertilized via ICSI, for a total of 6 mature eggs that were fertilized. Our day 3 report was that all 6 eggs were at the 8 cell stage, right where they should be at that time frame, and looked to be progressing well! We were over the moon. Then our 5 day report came and it looked as though only 4 of the 6 were going to make it, a few of which were barely hanging on. They told us they wanted to to give it 1 more day, so we were hopeful. By day 6, the report was that we only had 1 make it to the blastocyst stage, and luckily it was that it is a perfect grade. We sent it off for PGS and it came back healthy so our transfer is scheduled for this upcoming cycle, just a few weeks away.

Describe your experience with your monitoring appointments.

Monitoring appointments were always done in the morning, which was great for me because I could just go right before work. I rarely had to wait more than a few minutes or so and it was a well-oiled machine. I was usually in and out in under 25 minutes for ultrasound and under 10 minutes for just bloodwork.

Describe the costs associated with your care under Deirdre Conway.

We went with a 2 cycle package program through Attain... The cost was $23,400 and it included everything: all IVF monitoring appointment, ICSI, embryo biopsy, unlimited transfers, and 1 year of storage--had we ended up with more embryos. It did not include the cost of prescriptions or PGS.

10

Doctor

Deirdre Conway

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

9

Clinic

Utah Fertility Center

Murray

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

—

Treated

—

Success with this Doc

?

Treatment

3 Fertility Medications

Diagnosis

Anovulation, Male Factor, PCOS, Tubal Blockage, Other

10

The clinic runs well! It's a slight bummer that Dr. Dorais isn't in my location each day, so I've often seen a PA for ultrasounds or things. But everyone I've met with has been so helpful, and I don't feel like I have to restart telling my situation to each new person (they all feel informed on my case)...[Nursing staff] They are always helpful and happy to answer my *many* questions...Their front office staff has all been helpful with billing questions, though.

+ Read more

Age

—

Treated

—

Success with this Doc

?

Race

European

Income

$50K - $99K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

3 Fertility Medications

Diagnosis

Anovulation, Male Factor, PCOS, Tubal Blockage, Other

10

Describe your experience with Utah Fertility Center.

The clinic runs well! It's a slight bummer that Dr. Dorais isn't in my location each day, so I've often seen a PA for ultrasounds or things. But everyone I've met with has been so helpful, and I don't feel like I have to restart telling my situation to each new person (they all feel informed on my case).

During treatment, did you feel like you were treated like a number or a human?

Dr. Dorais has always been attentive, reviews our records before we get to the room, and I really feel like she remembers me and I have an actual connection with her. She is respectful of our personalities and adjusts treatments to fit us.

Describe your experience with the nursing staff.

They are always helpful and happy to answer my *many* questions.

How was your experience with Jessie Dorais?

She is always sure to give me scientific studies and facts behind why she's suggesting something (Femara vs clomid), and is happy to answer my questions. I always feel like I have a clear understanding of what we're doing and what's coming next. Multiple times, I've left a message with a question, and gotten called back by Dr. Dorais herself, to talk through things, make sure we're on the same page, and make a plan with me. She is so kind and I always leave feeling so grateful for her!

What one piece of advice would you give a prospective patient of Jessie Dorais?

Don't be afraid to ask questions - I always feel great about myself for anything I ask! She is patient and happy to explain.

Describe the protocols Jessie Dorais used in your cycles and their degree of success.

While waiting to get my husband's issues worked out and during testing, she's done multiple unmonitered Femara cycles (I take it day 3-7 and then just do at-home ovulation tests). We've also done one Timed Intercourse cycle, with Femara, where I also went in for ultrasounds to track follicles, and used an HcG trigger shot to insure we could get my ovulation on track.

Describe the costs associated with your care under Jessie Dorais.

I'm really not sure. Their front office staff has all been helpful with billing questions, though.

10

Doctor

Jessie Dorais

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Utah Fertility Center

Murray

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

29

Treated

2016

Success with this Doc

No

Treatment

IVF

Diagnosis

—

10

The [UtahFert Ctr - Murray] clinic itself is great! It is very clean and welcoming. The receptionist, Kat, is so wonderful to work with! She is very sensitive about your needs and why you are there...Our insurance covered majority of our costs for our procedure. All that we have had to pay so far is just over $1600... [Nurse] Brittany was always there to answer my questions. If I would email her with a question she would either call me as soon as she was able to or email me right back...

+ Read more

Age

29

Treated

2016

Success with this Doc

No

Race

European

Income

$0 - $49K

Occupation

—

Order & Number of Docs Seen

3rd of 3 Docs

Treatment

IVF

Diagnosis

—

10

Describe your experience with Utah Fertility Center.

The clinic itself is great! It is very clean and welcoming. The receptionist, Kat, is so wonderful to work with! She is very sensitive about your needs and why you are there.

During treatment, did you feel like you were treated like a number or a human?

I loved that Dr. Conway was so respectful of our wishes, especially since we transferred from another clinic. She treated us like she wanted the best for us and to get the best outcome.

Describe your experience with your nurse.

Brittany was always there to answer my questions. If I would email her with a question she would either call me as soon as she was able to or email me right back.
The little bit that I have worked with Amberlie, she has seemed very helpful and kind.

How was your experience with Deirdre Conway?

Dr. Conway was absolutely amazing! I did a lot of research before transferring clinics and felt very confident in having her be our doctor. Our very first appointment with her, I felt instantly at ease and at peace. Even though our Frozen Embryo Transfer ended in a miscarriage, she treated me with so much compassion and has helped us find answers to why it didn't work out. I feel very confident having her be my doctor when we do a new fresh egg retrieval.

What one piece of advice would you give a prospective patient of Deirdre Conway?

If you have questions, don't be afraid to ask them. She answered all of mine and was not only professional, but she was very warm and welcoming.

Describe the protocols Deirdre Conway used in your cycles and their degree of success.

For my FET we used Estradiol and Progesterone shots along with Progesterone suppositories.

Describe the costs associated with your care under Deirdre Conway.

Our insurance covered majority of our costs for our procedure. All that we have had to pay so far is just over $1600

10

Doctor

Deirdre Conway

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Utah Fertility Center

Murray

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

7

Age

31

Treated

2014

Success with this Doc

Yes

Treatment

1 IVF

Diagnosis

—

7

The clinic [Utah Fertility Center] is a fairly new building. People are hard to get in contact with and the nurses don't call back...In total we spent about $14,000. About $9000 was the IVF procedure and the rest was medication....Once, a prescriptions wasn't called in to my pharmacy and I had to call the clinic back to make sure they did it. When you call the clinic you almost always have to leave a message and there have been times when I have never been called back.

+ Read more

Age

31

Treated

2014

Success with this Doc

Yes

Race

European

Income

—

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

1 IVF

Diagnosis

—

7

Describe your experience with Utah Fertility Center.

The clinic is a fairly new building. People are hard to get in contact with and the nurses don't call back.

During treatment, did you feel like you were treated like a number or a human?

She always remembered who I was, where we were in the cycle, and how we were doing. She was kind, warm, and helpful.

What specific things went wrong at this clinic?

Failed to call in prescriptions to pharmacy

Failed to call with results

How was your experience with Shawn Gurtcheff?

Dr. Gurtcheff is very knowledgeable about fertility. She is easy to talk to and explains things so you can understand. She is kind and sympathetic to your feelings. She helped immensely by providing samples/extra medications when my retrieval was delayed. During our struggles she was very compassionate.

Describe the protocols Shawn Gurtcheff used in your cycles and their degree of success.

We tried to go with IUI first to minimize cost but four cycles in a row were cancelled due to follicles growing on the ovary that was connected with a blocked tube. They didn't want us to spend money unnecessarily when the chances of a successful IUI were low. We moved onto IVf after that. We did a medicated cycle and then retrieved the eggs. After fertilization they transferred 2 embryos on day 5. This IVF transfer resulted in one embryo implanting and a live birth.

Describe the costs associated with your care under Shawn Gurtcheff.

In total we spent about $14,000. About $9000 was the IVF procedure and the rest was medication.

9

Doctor

Shawn Gurtcheff

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

7

Clinic

Utah Fertility Center

Murray

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

9

Age

33

Treated

2016

Success with this Doc

?

Treatment

3 IUI

Diagnosis

Anovulation, Uterine Fibroids, Unexplained

9

There were a few times [at Utah Fertility Center] I had unreturned phone calls and couldn't get the info I needed...[The nurses were] Very compassionate and kind. I felt like everyone was on my team and they always went the extra mile to help me...It was about $800 per IUI cycle...The strength is the staff. All the doctors and nurses are kind, smart, and compassionate. You've got a whole team cheering you on. The biggest weakness is communication. It has recently started to improve, but, it could use some work.

+ Read more

Age

33

Treated

2016

Success with this Doc

?

Race

European

Income

$50K - $99K

Occupation

Marketer or PR

Order & Number of Docs Seen

1 Doc Seen

Treatment

3 IUI

Diagnosis

Anovulation, Uterine Fibroids, Unexplained

9

Describe your experience with Utah Fertility Center.

The strength is the staff. All the doctors and nurses are kind, smart, and compassionate. You've got a whole team cheering you on. The biggest weakness is communication. It has recently started to improve, but, it could use some work.

During treatment, did you feel like you were treated like a number or a human?

He really cares about my progress and results.

Describe your experience with the nursing staff.

Very compassionate and kind. I felt like everyone was on my team and they always went the extra mile to help me.

What specific things went wrong at this clinic?

Failed to call with results

How was your experience with Russell Foulk?

He's an amazing doctor and willing to look at different options to make things work. The communication can sometimes fall through the cracks, but, I generally can get the info I need in a timely manner.

What one piece of advice would you give a prospective patient of Russell Foulk?

Come ready with questions and be persistent in getting the answers you need.

Describe the protocols Russell Foulk used in your cycles and their degree of success.

Mine were pretty standard.

Describe the costs associated with your care under Russell Foulk.

It was about $800 per IUI cycle.

9

Doctor

Russell Foulk

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

9

Clinic

Utah Fertility Center

Murray

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

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4

Age

28

Treated

2016

Success with this Doc

No

Treatment

1 Fertility Medications

Diagnosis

Diminished Ovarian Reserve

4

Strength [of Utah Fetility Center] was that they were highly recommend Weakness was that the only office available was 45 minutes away and my doctor was never there. Scheduling was pushed months out...Failed to explain cost of treatments before treatments were done. Failed to offer financial services prior to treatments...OUR baseline ultrasound was 500$...It felt like he [Dr. Foulk] wanted to do one minor treatment at a time which made me feel he was just trying to get more money and not that he cared about getting us a baby quickly

+ Read more

Age

28

Treated

2016

Success with this Doc

No

Race

Other

Income

$50K - $99K

Occupation

Nurse or HC Services

Order & Number of Docs Seen

1st of 2 Docs

Treatment

1 Fertility Medications

Diagnosis

Diminished Ovarian Reserve

4

Describe your experience with Utah Fertility Center.

Strength was that they were highly recommend
Weakness was that the only office available was 45 minutes away and my doctor was never there. Scheduling was pushed months out

During treatment, did you feel like you were treated like a number or a human?

He didn't take the time to see us. Scheduling with him was impossible. He wanted to do the bare minimum

What specific things went wrong at this clinic?

Failed to call with results

How was your experience with Russell Foulk?

It was hard to get an appointment with him because he was always put of state. It felt like he wanted to do one minor treatment at a time which made me feel he was just trying to get more money and not that he cared about getting us a baby quickly

What one piece of advice would you give a prospective patient of Russell Foulk?

Be present at your office and available for patients

Describe the costs associated with your care under Russell Foulk.

OUR baseline ultrasound was 500$

3

Doctor

Russell Foulk

Communication

Trustworthiness

Compassion

Explained risks

Frequency seen during appointments

4

Clinic

Utah Fertility Center

Murray

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

8

Age

—

Treated

—

Success with this Doc

No

Treatment

3 IUI

Diagnosis

Unexplained

8

The Murray office [of Utah Fertility Center] doesn't have the best nurses. A little unprofessional and seem like they don't enjoy their jobs...They made sure to go over everything very well on my first visit so I wasn't surprised with any of the costs...Good communication. Lots of availability for appointments...She [Dr. Conway] decided to do iuis with Gemara to increase our odds due to unexplained fertility

+ Read more

Age

—

Treated

—

Success with this Doc

No

Race

European

Income

$100K - $199K

Occupation

Operations

Order & Number of Docs Seen

1st of 3 Docs

Treatment

3 IUI

Diagnosis

Unexplained

8

Describe your experience with Utah Fertility Center.

Good communication. Lots of availability for appointments

During treatment, did you feel like you were treated like a number or a human?

She spent a lot of time with me and provided detailed information and a plan

Describe your experience with the nursing staff.

The Murray office doesn't have the best nurses. A little unprofessional and seem like they don't enjoy their jobs

How was your experience with Deirdre Conway?

I was really impressed that dr Conway was already up to speed with my infertility issues after receiving records from my OB before I came in to meet her. She spent slot of time with me and never made me feel rushed.

What one piece of advice would you give a prospective patient of Deirdre Conway?

Trust her

Describe the protocols Deirdre Conway used in your cycles and their degree of success.

She decided to do iuis with Gemara to increase our odds due to unexplained fertility

Describe the costs associated with your care under Deirdre Conway.

They made sure to go over everything very well on my first visit so I wasn't surprised with any of the costs

8

Doctor

Deirdre Conway

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

8

Clinic

Utah Fertility Center

Murray

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

36 - 37

Treated

2015 - 2016

Success with this Doc

Yes

Treatment

1 IVF

Diagnosis

PCOS, Tubal Blockage

10

He [Dr Foulk] is worth the 6-8 week wait to get into but I haven't heard anything bad about the other two doctors in the office [Utah Fertility Center]....The office is clean and I only had to wait more the 15 minutes once and it was on a Saturday when they were short staffed. When I left a message I always got a call back and the after hours nurses were always helpful when I had a question. I can't think of any weaknesses.

+ Read more

Age

36 - 37

Treated

2015 - 2016

Success with this Doc

Yes

Race

European

Income

$50K - $99K

Occupation

Accountant

Order & Number of Docs Seen

1 Doc Seen

Treatment

1 IVF

Diagnosis

PCOS, Tubal Blockage

10

Describe your experience with Utah Fertility Center.

The office is clean and I only had to wait more the 15 minutes once and it was on a Saturday when they were short staffed. When I left a message I always got a call back and the after hours nurses were always helpful when I had a question. I can't think of any weaknesses.

During treatment, did you feel like you were treated like a number or a human?

When I had a miscarriage Dr Faulk talked to me and gave me a lot of closure. I had gotten pregnant with triplets and he said 50% of triplets miscarry. During one sonogram the nurse asked how i was doing and i said good. She said how do you really feel and so I told her I was having side effects of the drugs and she gave me medication to help with the side effect. After my miscarriage and talking to the nurse on the phone she asked how I was doing and talked to me about how hard miscarriages are.
Dr Faulk also is very kind and explains everything he is doing when doing the egg implantation and other appointments.

Describe your experience with your nurse.

The nurse was great she explained everything to me about IVF and then did the final ultrasound before the egg retrieval. I have had other nurses do sonograms also and they have been really nice and helpful.

What specific things went wrong at this clinic?

Failed to call with results

How was your experience with Russell Foulk?

On our first visit Dr Faulk explained the procedure and each step of treatment. I did 3 rounds of timed intercourse with shots and I got pregnant on my 2nd round but miscarried triplets. I had to go in because I didn't miscarry all the way and he told me the options of D&C or medication. I asked what he suggested and he was honest and said D&C because it is a faster recovery but informed me it would cost more. I ended up doing the D&C and am glad I did it.
My 3rd round of timed intercourse with shots I ended up with 4 eggs on my right side and I had gotten pregnant with triplets with 3 eggs so they cancelled my round. Dr. Faulk had me come in and talked to me after canceling the round and told me I could keep trying the shots alone but i will probably keep producing too many eggs. He suggested IVF and we followed his suggestion.
My egg retrieval went smooth. I had 60 eggs which was a lot hand had chances of OHSS but was informed what to do to avoid it and was fine to do embryo transfer on day 5.

What one piece of advice would you give a prospective patient of Russell Foulk?

He is worth the 6-8 week wait to get into but I haven't heard anything bad about the other two doctors in the office.

Describe the protocols Russell Foulk used in your cycles and their degree of success.

for Timed intercourse with shots I did 5 days of clomid then 10-12 days of Bravelle or Gonel-F. I started at 75 IU and they would move me up to 150 the last 4-5 days. Thank I would do the trigger shot and have intercourse 12 and 24 hours after the shot.
For IVF i did 75IU of Menopur at the same time i also did the following of Gonel-F225 IU for the first 3 days and then went down to 150 IU for 5 days. The last day i did 75 IU of Gonel-F and no Menopur. The last 3 days of shots I also took Ganirelix. I did half a dose of the trigger shot and had my egg retrieval 36 hours later. So I did the shot at 10:00pm on Friday and had my egg retrieval at 10AM on Sunday.
The following Friday I had 2 Embryos Implanted and they had me take a valium 30 minutes before the implant. I then had 2 "princess days" where I had to take it easy and to not do anything stressful (no cooking, cleaning, working). I just watched movies an napped.
I had blood work done to test beta 10 days later and my beta was 342. They had me come back a week later to test again and it was a little over 3500. I had an ultrasound at 7 weeks and I am pregnant with twins. I am going back in at week 8 due to some bleeding and will going back at week 9 and then going to a regular OBGYN.

Describe the costs associated with your care under Russell Foulk.

My insurance covered most of my 3 rounds of Timed Intercourse but they didn't cover the drugs so I don't know the costs.
For IVF we did ICSI and so the cost for IVF with ICSI was $9,600 without insurance plus $350 for anesthesiologist for egg retrieval. For Embryo Freezing it was $750 for the freezing and then year 2-5 i think it costs $500 a year for freezing and it goes up after that. My insurance covered the blood work.

10

Doctor

Russell Foulk

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Utah Fertility Center

Pleasant Grove

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

9

Age

28 - 32

Treated

2012 - 2016

Success with this Doc

Yes

Treatment

3 IUI, 1 IVF

Diagnosis

Male Factor

9

My biggest complaint is that the nurses [at Utah Fertility Center] never answer the phone! You have to leave a message and sometimes they don't call you back for hours. I think their biggest strength is that they have good doctors...She [Dr Conway] was really personable with me. She always remembered who I was an my circumstances. After our first child was born, when we went back to the clinic, she always asked me how he was doing by name. She has never made me feel like a number, but some of the staff of the clinic definitely makes me feel like a number.

+ Read more

Age

28 - 32

Treated

2012 - 2016

Success with this Doc

Yes

Race

European

Income

$50K - $99K

Occupation

Writer

Order & Number of Docs Seen

1 Doc Seen

Treatment

3 IUI, 1 IVF

Diagnosis

Male Factor

9

Describe your experience with Utah Fertility Center.

My biggest complaint is that the nurses never answer the phone! You have to leave a message and sometimes they don't call you back for hours. I think their biggest strength is that they have good doctors and high success rates.

During treatment, did you feel like you were treated like a number or a human?

She was really personable with me. She always remembered who I was an my circumstances. After our first child was born, when we went back to the clinic, she always asked me how he was doing by name. She has never made me feel like a number, but some of the staff of the clinic definitely makes me feel like a number.

Describe your experience with your nurse.

My IVF coordinator, Amberlie, was not very compassionate and didn't listen to me very well. I asked to be switched to a different coordinator after she was kind of rude to me when I suspected I had an ectopic pregnancy. She was very organized. My main nurse, Shelby, is wonderful. I started telling her that I only wanted her to call me instead of Amberlie. Shelby was very compassionate and always remembered exactly who I was.

What specific things went wrong at this clinic?

Lost appointments

Failed to call with results

Provided conflicting information

Scheduled the wrong procedure

How was your experience with Deirdre Conway?

I always felt like she tried to do what was best for us. I think her greatest strength is that she cares about her patients and not just about making money. She has personally called me after hours a couple of times. One time I had to have tube removal surgery after an ectopic pregnancy, and she called me the next night from home to see how I was doing.
Her greatest weakness in my opinion is that she gets distracted easily. She has so many patients and so much going on that she sometimes forgets things.

What one piece of advice would you give a prospective patient of Deirdre Conway?

Most of your care will be with the staff and not the doctor. If you want to have a relationship with Dr. Conway, then you have to make the effort.

Describe the protocols Deirdre Conway used in your cycles and their degree of success.

In our initial consult, she recommended IUI because my husband had a low sperm count (just on the low side of normal). We did testing to see if there were any issues with me and we found nothing. So we went forward with IUIs. I was put on clomid even though I was ovulating regularly so that we would have more follicles and a higher chance of getting pregnant from those IUIs. Then my husband's numbers were really low with each of our 3 IUIs (we also had one cycle that turned into a timed intercourse because it was a holiday). All four of those cycles ended in a negative pregnancy test. We were then advised to move on to IVF with ISCI because she believed fertilization was our issue. We did the IVF and had 12 eggs. 10 were mature and all 10 fertilized. 7 made it to day 5 and we transferred 1 which resulted in a live singleton birth 9 months later. Later we went back and did a frozen embryo transfer where we transferred 1 embryo, got pregnant, and had a baby with no heartbeat at the 7 week ultrasound and then I had a D&C so we could try again soon and get the embryo tested. Everything came back normal. The doctor said she was pretty sure it was a genetic problem with the embryo that they just didn't find, and said we were fine to do another transfer as soon as we were ready. We waited one cycle and then did another FET cycle. The doctor recommended one embryo again, but we decided to do 2 just in case there was another genetic problem. That cycle ended up in an ectopic pregnancy and a tube removal surgery. Now we are waiting to do our next cycle soon.

Describe the costs associated with your care under Deirdre Conway.

Our ultrasounds and IUIs were partially covered by insurance. But the cost billed was $192 every time we had an ultrasound and the IUIs were about $200 plus medication costs. Our IVF with ISCI was $9600 plus medication and a few ultrasounds we had after we got pregnant. Our FETs were $2,700 plus medication. Blood draws we extra for everything as well.

9

Doctor

Deirdre Conway

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

9

Clinic

Utah Fertility Center

Pleasant Grove

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

25

Treated

2016

Success with this Doc

Yes

Treatment

2 IUI, 1 IVF

Diagnosis

Unexplained

10

This clinic [Utah Fertility Center] has AMAZING staff. The doctors and nurses are so kind and really make you feel at home. Their one weakness I would point out is that they aren't great at answering their phones. The front desk will always answer, but most questions are directed to the nursing staff and it's really hard to get a hold of them. But I found that if I left a message, they always called me back. It just wasn't always as soon as I wanted

+ Read more

Age

25

Treated

2016

Success with this Doc

Yes

Race

European

Income

$100K - $199K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

2 IUI, 1 IVF

Diagnosis

Unexplained

10

Describe your experience with Utah Fertility Center.

This clinic has AMAZING staff. The doctors and nurses are so kind and really make you feel at home. Their one weakness I would point out is that they aren't great at answering their phones. The front desk will always answer, but most questions are directed to the nursing staff and it's really hard to get a hold of them. But I found that if I left a message, they always called me back. It just wasn't always as soon as I wanted ;) But their staff makes up for it. I really wouldn't go anywhere else.

During treatment, did you feel like you were treated like a number or a human?

Dr. Foulk is so personable and he is willing to spend time with you and answer all of your questions. I never felt just like a number because he was never in a rush to answer my questions or address my concerns.

Describe your experience with your nurse.

Our IVF coordinator Chelsee was amazing. She was so compassionate and was so delicate in delivering us bad news and so excited when she got to deliver us good news! The rest of the nursing staff was also great. We worked with a couple different nurses throughout all of our treatments and they were all so friendly and kind. It really felt like a family.

How was your experience with Russell Foulk?

Dr. Foulk was seriously amazing. He was so good at explaining our reason for infertility and he made it so simple and easy to understand. He is a kind and caring doctor-- he was never in a rush with us and would spend as much time as he needed to answer all of our questions. He was always positive and when a treatment didn't work, he would adjust it. He would always do something different. We never did the exact same thing twice with the 4 different treatments we went through with him (2 IUI's and 2 rounds of IVF). I can't recommend him enough. He and his wife struggled with infertility so he really understands on a deeper level what his patients are through. He was the best.

What one piece of advice would you give a prospective patient of Russell Foulk?

Don't be afraid to ask questions. He is willing to answer whatever you need and he will spend the time with you! He is out of the office a lot at his other clinic- so utilize your time with him.

Describe the protocols Russell Foulk used in your cycles and their degree of success.

We were diagnosed with unexplained infertility so we started by doing IUI's with femara and a trigger shot. When 2 cycles failed we decided to move onto IVF. The first cycle was a fresh transfer which resulted in a negative pregnancy test. Our second transfer was a frozen transfer and he added a neupogen wash which resulted in a positive pregnancy with twins! The neupogen is supposed to help with implantation- it makes your lining more receptive and "sticky" for the embryos. It definitely worked since both embryos took!

Describe the costs associated with your care under Russell Foulk.

Our IUIs and 2 IVF cycles weren't covered by insurance. But most of the blood work and ultrasounds were. The IUI's ended up being around $800 each and the fresh IVF cycle was $9,600 plus medications and then the frozen cycle was $2,700 plus medications. They do have options for payment plans though.

10

Doctor

Russell Foulk

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Utah Fertility Center

Pleasant Grove

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

9

Age

23 - 24

Treated

2015 - 2016

Success with this Doc

?

Treatment

1 IVF

Diagnosis

Unexplained

9

Utah fertility center has a lot of patients. That being said, I'd only go here if you're comfortable asking questions and remembering what you're supposed to do, when you're supposed to do it. They don't have people check on you, if you have a question you kind of have to track them down to get it answered. Everyone that works here is really nice though! They are just a little busy.

+ Read more

Age

23 - 24

Treated

2015 - 2016

Success with this Doc

?

Race

European

Income

$0 - $49K

Occupation

Marketer or PR

Order & Number of Docs Seen

1 Doc Seen

Treatment

1 IVF

Diagnosis

Unexplained

9

Describe your experience with Utah Fertility Center.

Utah fertility center has a lot of patients. That being said, I'd only go here if you're comfortable asking questions and remembering what you're supposed to do, when you're supposed to do it. They don't have people check on you, if you have a question you kind of have to track them down to get it answered. Everyone that works here is really nice though! They are just a little busy.

During treatment, did you feel like you were treated like a number or a human?

Dr Conway herself always made me feel like I was important and was always so kind! Just a few of the nurses on her staff are a little cold. Not enough for me to complain, but just enough for me to feel a little awkward.

Describe your experience with your nurse.

There were a lot of miscommunication when I did my first ivf partially with the nursing staff. They would tell me one thing and I'd hear another thing from care coordinator. I think some of it was probably my fault, because I had a lot on my mind, but I think it's important that they realize that most of their patients are under a lot of stress. Okay all of their patients are! Other than that they were always really friendly and could usually answer all of my questions... If they answered the phone.. Ha!

What specific things went wrong at this clinic?

Failed to call in prescriptions to pharmacy

How was your experience with Deirdre Conway?

Dr Conway is very compassionate. After we had a failed ivf, we got in with her the next day. She was so positive and made us really hopefully with what the next steps would be. The only thing that put a sour taste in my mouth was during that visit she suggested I get a test done to see if that's why our ivf didn't work. Turns out I had what they tested for. I just wish she would have suggested to run the test BEFORE we did our transfer. That's the only thing that has "gone wrong" in our experience with Dr Conway.

What one piece of advice would you give a prospective patient of Deirdre Conway?

Be very open with your concerns. She will calm you down or validate you, and get you what you are asking for.

Describe the protocols Deirdre Conway used in your cycles and their degree of success.

Everything about our ivf was pretty standard procedure. I didn't have any negative side effects, and everything went smoothly. I did have icsi done, because Dr Conway said since we have unexplained it's better to be safe than sorry. Which I appreciated.

Describe the costs associated with your care under Deirdre Conway.

The cost of ivf was around 12 or 13 thousand. Our FET that we are currently doing is 2,900 not including medication.

My IVF nurse [at Utah Fertility Center] was wonderful! Very caring and helpful. Though sometimes hard to reach. Nursing staff were always cheerful and tried to remain positive when hearing bad news (negative pregnancy tests). Though they sometimes returned phone calls too late in the day.... With test results - they never gave me my numbers for estrogen during IVF. They also never (to my knowledge) checked progesterone levels. I also had to ask how many follicles I had and the size range each and every visit. They also don't have early morning appointments (before 8am) for those that can't take work off.

With test results - they never gave me my numbers for estrogen during IVF. They also never (to my knowledge) checked progesterone levels. I also had to ask how many follicles I had and the size range each and every visit.
They also don't have early morning appointments (before 8am) for those that can't take work off.

During treatment, did you feel like you were treated like a number or a human?

He gave us direction, when both of us are very indecisive. He seemed like he cared and explained treatments and diagnosis on a level we understood.

Describe your experience with your nurse.

My IVF nurse was wonderful! Very caring and helpful. Though sometimes hard to reach.
Nursing staff were always cheerful and tried to remain positive when hearing bad news (negative pregnancy tests). Though they sometimes returned phone calls too late in the day. I had one time where I was getting a rash/breakout from the PIO injections and I called and no one returned my phone call in a timely manner and I was worried so I ended up going into the clinic for them to check out the rash. I'm not sure what they would've told me if I had waited to hear from them.

What specific things went wrong at this clinic?

Failed to call in prescriptions to pharmacy

How was your experience with Russell Foulk?

Even though I expected him to be a knowledgeable RE, I still had to be my own advocate and ask for tests and medications used.
I was disappointed when I came to my first IUI to find that he wasn't going to perform my IUI and had another perform it.

Describe the protocols Russell Foulk used in your cycles and their degree of success.

All 3 IUI cycles I took Femara.
First IVF cycle we used Menopur (1 powder), Follistim (225 AM, 150 PM), and Lupron 40 units (20AM/PM). I produced 8 eggs, and by day 5 only had 2 embryos and did a day 5 fresh transfer.
Second IVF cycle I was on the Depo-Lupron (medicated menopause) for 3 months previous to the start of our IVF cycle. I was then put on 2mg of Estrace before starting IVF because my ovaries needed to wake up. Menopur (1 powder), Gonal-f (225 AM, 150 PM). I produced 6 eggs (was hoping for a better outcome due to low ovarian reserve) and by day 3 had 2 embryos. We ended up doing a day 3 fresh transfer.

Describe the costs associated with your care under Russell Foulk.

The cycle fee with insurance was $9,000 for IVF #1, I paid $3,000 deposit. Does not include medication.
The self pay fee ($7,900) + ICSI ($1,700) was $9,600 for IVF #2. This does not include medications.

8

Doctor

Russell Foulk

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

8

Clinic

Utah Fertility Center

Pleasant Grove

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

30 - 31

Treated

2015 - 2016

Success with this Doc

No

Treatment

1 IVF

Diagnosis

Endometriosis, Male Factor, Tubal Blockage

10

It's like the night nurse [at Utah Fertility Center] and the other nurses and my IVF coordinator weren't talking to each other or putting notes about what was happening on my chart. It was a surprise to everyone every time they called that I was bleeding so much. They also would be cheerful and say how are you doing when they would call...Some sensitivity training there is needed I think...And just communication, I felt like a number because it felt like this huge serious thing that was happening, they weren't even talking to each other about it...They aren't very good at returning calls promptly. Almost all of my results were given after business hours. I also wish they wouldn't allow children/babies in the waiting area.

+ Read more

Age

30 - 31

Treated

2015 - 2016

Success with this Doc

No

Race

European

Income

$0 - $49K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

1 IVF

Diagnosis

Endometriosis, Male Factor, Tubal Blockage

10

Describe your experience with Utah Fertility Center.

They aren't very good at returning calls promptly. Almost all of my results were given after business hours. I also wish they wouldn't allow children/babies in the waiting area. It's really hard to see them there in your most vulnerable state. It was incredibly hard to go in for my beta, bleeding severely and have multiple women with babies in the waiting room.

During treatment, did you feel like you were treated like a number or a human?

I felt like a human up until after my transfer. I started bleeding heavily 8dpt. I called the night nurse and she called me back early in the morning and had me come in two days early to do my beta. It was positive but low (63). This is when I became a number. Like I said, I was bleeding heavily. The heaviest pad wouldnt cover it, I was using depends and changing about every hour so they wouldn't overflow. It's like the night nurse and the other nurses and my IVF coordinator weren't talking to each other or putting notes about what was happening on my chart. It was a surprise to everyone every time they called that I was bleeding so much. They also would be cheerful and say how are you doing when they would call. I'm doing terrible and it feels like I'm bleeding to death and can't take ibuprofen or use a heating pad. Some sensitivity training there is needed I think. And just communication, I felt like a number because it felt like this huge serious thing that was happening, they weren't even talking to each other about it. So I must not matter very much.

Describe your experience with your nurse.

Some of them were great! There is one phlebotomist I don't like very much. I need them to use a blood pressure cuff because I bruise really bad with the band. Two of them were totally fine with it but one would always roll her eyes and huff and be annoyed with me. I also described earlier my problems with them talking to each other about my bleeding. I really loved the nurse that was there for my transfer, she was really sweet.

What specific things went wrong at this clinic?

Failed to call with results

Provided conflicting information

Failed to convey critical information

How was your experience with Russell Foulk?

Dr. Foulk was awesome. He really put me at ease during my procedures and was incredibly kind and knowledgeable. He knew exactly why the miscarriage happened and was able to give me hope about what comes next.

What one piece of advice would you give a prospective patient of Russell Foulk?

Trust him. You might not see him for every appointment but he's there for the big stuff and that's what matters.

Describe the protocols Russell Foulk used in your cycles and their degree of success.

We did gonal-f and menopur, it seemed to work great and I didn't have many negative side effects. I was so happy with how many eggs/embryos we got.

Describe the costs associated with your care under Russell Foulk.

The cycle fee was $7,900. Icsi was $2,000. The drugs were $8,000 but with compassionate care they were $2,000. All in we spent around $15,000

10

Doctor

Russell Foulk

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Utah Fertility Center

Pleasant Grove

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

28

Treated

2016

Success with this Doc

No

Treatment

2 IUI

Diagnosis

—

10

The nursing staff [at Utah Fertility Center] was wonderful. They explained treatments properly. Were caring in their delivery of information. They created a bond, treated me specifically. They were knowledgeable in my background and my previous information and were sure to communicate that with me. I truly felt cared for and as if they knew me and not just me as a patient number.

+ Read more

Age

28

Treated

2016

Success with this Doc

No

Race

European

Income

$100K - $199K

Occupation

Architect

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

2 IUI

Diagnosis

—

10

Describe your experience with Utah Fertility Center.

The clinic is beautiful. It has a wonderful feeling to it. The staff was organized. I never had to wait very long. They were accommodating with my schedule, they were able to get me in early one day when my schedule allowed it. I was always able to get my blood results the same day.

During treatment, did you feel like you were treated like a number or a human?

I only saw Dr. Parker for consultations. He was not there for my treatments nor did I ever receive my information from him directly.

Describe your experience with the nursing staff.

The nursing staff was wonderful. They explained treatments properly. Were caring in their delivery of information. They created a bond, treated me specifically. They were knowledgeable in my background and my previous information and were sure to communicate that with me. I truly felt cared for and as if they knew me and not just me as a patient number.

How was your experience with Justin Parker?

I only saw Dr. Parker for my initial consultation. We then had to wait 3 months (due to my husbands test results) to begin treatment. Once we started treatment I did not see Dr. Parker at all. We are currently adjusting our treatment plan and will meet with him for another consultation. He was great in our initial consultation. Explained things thoroughly, gave good information, helped with our decision. Unfortunately, we just did not see him at any of our appointments after that.

What one piece of advice would you give a prospective patient of Justin Parker?

Just don't have the expectation that Dr. Parker will be performing your procedures.

Describe the protocols Justin Parker used in your cycles and their degree of success.

He recommended 3 rounds of IUI before proceeding to IVF. He used the same dosage and medication that I was on previously from my obgyn. This dosage and medication had proven to cause me to ovulate in the past. The month that I did not produce a mature egg from the medication my dosage was upped in order to cause this. I have endometriosis so he recommended that I not undergo surgery again. (I had had this done once previously) and that the scar tissue the surgery would cause would create as much issue as the endometriosis itself.

Describe the costs associated with your care under Justin Parker.

With my IUI expenses I paid roughly $800 at the time of my baseline ultrasound for my cycle cost. I then paid an additional $250 for medications through the pharmacy.

2

Doctor

Justin Parker

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Utah Fertility Center

Pleasant Grove

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

29 - 30

Treated

2015 - 2016

Success with this Doc

Yes

Treatment

1 IVF

Diagnosis

—

10

They [Utah Fertility Center] are incredibly prompt at returning phone calls and messages! They were all friendly, direct, professional, upfront, and compassionate! The only thing is sometimes the wait time was long, but that was a small price to pay for such immaculate service every where else in the clinic!!...The financial assistance lady helped me understand all my options and gave me hope in the most dire financial situation. Even the girl who scheduled my very first consult was exceedingly helpful!!! They are the best clinic ever, I seriously wish they could treat me for EVERYTHING (all non fertility related ailments) because they are absolutely remarkable!!

+ Read more

Age

29 - 30

Treated

2015 - 2016

Success with this Doc

Yes

Race

European

Income

$0 - $49K

Occupation

Nurse or HC Services

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

1 IVF

Diagnosis

—

10

Describe your experience with Utah Fertility Center.

They are incredibly prompt at returning phone calls and messages! They were all friendly, direct, professional, upfront, and compassionate! The only thing is sometimes the wait time was long, but that was a small price to pay for such immaculate service every where else in the clinic!!

During treatment, did you feel like you were treated like a number or a human?

Dr Foulk is the most soft spoken and reassuring physician I have EVER been to! Infertility is agonizing and he was excellent at calming my nerves and giving me solid and justifiable hope in my situation. He was incredibly understandable, warm, and explained ecerything in terms I could understand. I appreviated him breaking everything down for me, it made this giant jagged pill I was handed easier to swallow. He really is the best!

Describe your experience with your nurse.

Morgan and Chelsea were absolutley amazing at their jobs! I was so overwhelmed at my plan of care appointment, but I knew I could call any time and have all my questions answered promptly! There was a mix up with my retrieval meds and I didn't get them in time prior to starting and Morgan was able to get me the meds that I needed to hold me over until mine came. I super appreciated this because I was terrified my cycle would get pushed out further but she totally prevented further agonizing waiting! We LOVED our uls techs, ESPECIALLY Lindsey Clements!!! She always had such a great happy attitude, she made me laugh, and made having a transvag uls every day for 8 days straight not so terrible! She was there when I had my transfer, and the one to tell us we were having twins! She will always be considered a friend!! The girls in the lab were incredibly good "sticks" (I hardly felt a thing each time I was poked!) The financial assistance lady helped me understand all my options and gave me hope in the most dire financial situation. Even the girl who scheduled my very first consult was exceedingly helpful!!! They are the best clinic ever, I seriously wish they could treat me for EVERYTHING (all non fertility related ailments) because they are absolutely remarkable!!

How was your experience with Russell Foulk?

We had such a fantastic experience with Dr Foulk, I will never refer anyone to ANYONE else but him! He gave us hope in a scary situation, he always calmed my troubled nerves, he was straightforward yet kind if he had to give bad news, but always followed up with reassurance. I wish he could be my Dr for EVERYTHING because he really is the best!!!

What one piece of advice would you give a prospective patient of Russell Foulk?

Dont give up, keep fighting, and let him do his thing!

Describe the protocols Russell Foulk used in your cycles and their degree of success.

When we first saw Dr Foulk, we already knew IVF was our ONLY option for conception, as my stage 4 endometriosis had destroyed my fallopian tubes. We started with baseline testing, in my saline ULSn they found a polyp which he removed prior to continuing treatment. Then we started injections to prep for egg retrieval, then I went in for my fresh embryo transfer. He found that my damaged fallopian tubes were full of fluid and opted not to transfer our embryos until he removed my tubes. If we would have trasferred the embryos in that situation, all that fluid would have washed the embryos out and they would have been wasted. It was hard to have to forgo another surgery, but I was so incredibly grateful that he caught that so we didnt waste precious embryos! My surgery went really well. Ive had several abdominal surgeries and laparoscopies due to my endometriosis, and had the LEAST amount of issues, scarring, and pain during recovery with HIS surgery. You cant even see the scars!! He is truely incredible at ehat he does, I will never go to anyone else for duture endo surgeries! A few months later, I started injections for frozen embryo transfer prep, transferred 2 strong solid embryos, and 8 months later gave birth to the most beautiful twin baby boy and girl youve ever seen in my life!!! I am excited and SO hopeful to see Dr Foulk for all future frozen transfers!!

Describe the costs associated with your care under Russell Foulk.

We applied for an Attain program as that was our only option for funding. It was around $20,000 for everything but would cover 2 retrievals and unlimited frozen embryo transfers if we didnt take a baby home right away. And totally worth it for piece of mind. This is not the clinics fault, but I think more infertility services should be covered by insurance!!!!

10

Doctor

Russell Foulk

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Utah Fertility Center

Pleasant Grove

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

25

Treated

2016

Success with this Doc

Yes

Treatment

1 IUI, 1 IVF, 1 Egg Freezing

Diagnosis

Male Factor, PCOS

10

The nursing staff [at Utah Fertility Center] was so wonderful! They were all so kind and patient, especially with all the questions I had. They were very compassionate and I never felt like they were judgmental at all (fertility in general is a pretty touchy subject, but they handled it beautifully). They were very knowledgeable and I always felt that their condolences and congratulations were sincere. Appreciated knowing that I would be treated well and kindly, and that anyone who helped me would do a wonderful job and be able to explain what was going on.

+ Read more

Age

25

Treated

2016

Success with this Doc

Yes

Race

East Asian

Income

$50K - $99K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

1 IUI, 1 IVF, 1 Egg Freezing

Diagnosis

Male Factor, PCOS

10

Describe your experience with Utah Fertility Center.

Really nice building, inside and out - clean, bright, open, friendly. In a convenient location but not in a super busy area that you have to be really worried about someone you know seeing you if you're trying to keep your business private.

During treatment, did you feel like you were treated like a number or a human?

She remembered the details related to my treatments, she was kind and I always felt that she was honest. She was empathetic and compassionate, never pushed me to do anything I didn't feel comfortable with. I felt that she gave me the information I needed to make an informed decision. I was always able to get answers to questions or information about my treatment. She was kind and honest.

Describe your experience with the nursing staff.

The nursing staff was so wonderful! They were all so kind and patient, especially with all the questions I had. They were very compassionate and I never felt like they were judgmental at all (fertility in general is a pretty touchy subject, but they handled it beautifully). They were very knowledgeable and I always felt that their condolences and congratulations were sincere. Appreciated knowing that I would be treated well and kindly, and that anyone who helped me would do a wonderful job and be able to explain what was going on.

How was your experience with Deirdre Conway?

Doctor Conway was friendly and patient from our first visit to our last visit. She was organized and I appreciated that she explained everything she could think of relating to my treatments. I always felt that she was honest and wouldn't suggest that we do something she wouldn't feel comfortable doing herself if she was in our position. She answered all of our questions honestly and fully, in a way we understood. She was empathetic and always spoke kindly. She met with us in person when I felt like it was beneficial (follow-up after a failed treatment, next steps, etc.). I think the only difficult thing at times was scheduling - we would have to wait a bit to get in a visit because her schedule was so full. It wasn't a deal breaker and we never felt like we were being rushed when we did get to our appointments. Just one of those things when you're going through this, a day can seem like forever. But we always knew that we would be able to get our questions answered if we needed them. I just wish all of my doctors could be like her, especially when dealing with things related to parenthood. She handled everything better than we could have hoped for.

What one piece of advice would you give a prospective patient of Deirdre Conway?

Don't be afraid to ask questions!

Describe the protocols Deirdre Conway used in your cycles and their degree of success.

Started with timed intercourse cycles. We chose to do three (Dr. Conway made it clear we could chose to move on to a different type of treatment at any time). I took Clomid, went in for ultrasounds and blood tests once in a while to see how my eggs were growing. Since the three cycles didn't work, moved on to an IUI since my husband had a low sperm count and the timed intercourse cycles didn't work (this was also a cheaper option than IVF so we wanted to try it). After one failed attempt, Dr. Conway suggested we do an IVF since it was unlikely that another IUI would work (would save us time, money, and emotion). She suggested I just do an egg retrieval and then freeze them, so I could do frozen embryo transfers - this would allow my body's hormones to normalize after the retrieval and hopefully make it more receptive to a transfer. It would also be cheaper and I would be able to use the frozen embryos if I wanted to have more than one child in the future. Took all the "normal" injections and meds for an IVF (Gonal-F, HSG, and some others I can't remember). Retrieved a ton of eggs (about 65). Ended up with 14 embryos. Did my first FET at the end of January.
Medication for FET (all 3) included: Estradiol Valerate, Progesterone in Oil, Progesterone Suppositories. I also started taking Baby Aspirin. I had been taking Metformin since going to an OBGYN for some "initial" fertility treatments. First FET ended up being a chemical pregnancy. Dr. Conway said that we would be able to do another transfer as soon as I had my period and took a certain amount of the medication. Did the next cycle in March, ended in a miscarriage. Sent in the products of conception for genetic testing (Dr. Conway and nurses suggested we do this to see if they could tell us why the miscarriage happened). When results came back of chromosomal abnormality, Dr. Conway suggested we do genetic testing on all the embryos since someone my and my husband's age with our health conditions shouldn't be having this many issues. Allowed us to use a favor she had with a friend to get all of our embryo testing done for free (so grateful!). Results came back that half of the remaining embryos were genetically abnormal (left us with 5 genetically "normal" embryos). Did one more transfer at the end of July that resulted in a singleton pregnancy and I just "graduated" from the clinic today!

Describe the costs associated with your care under Deirdre Conway.

Timed intercourse cycle ended up being maybe around $5 of Clomid (insurance covered most of it) and the cost of ultrasounds (about $600/cycle) and blood tests (around $50/per test). IUI was about $600 for ultrasounds and I think around $800 for the actual IUI (insurance didn't cover either). Egg retrieval was about $300 for all my medication and my insurance covered the entire egg retrieval process. My first FET was covered by my insurance. Subsequent FETs were about $2700 each. Genetic testing for products of conception is still pending. Genetic testing of embryos (clinic's side - embryo defrost, biopsy, transfer) was about $3000, and the testing itself was free (thanks to Dr. Conway).

10

Doctor

Deirdre Conway

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Utah Fertility Center

Pleasant Grove

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

33 - 34

Treated

2014 - 2015

Success with this Doc

?

Treatment

2 Fertility Medications

Diagnosis

Recurrent Pregnancy Loss, Anovulation, PCOS, Tubal Blockage

10

The reception area isn't always very friendly. They don't seem like they care. They are not helpful when it comes to phone calls. You can't ever talk to someone about your concerns when you call. You always have to leave a voice-mail. The reception area is clean. Most of the staff [at Utah Fert Ctr - PG] is great to talk to...I have had to call and ask for results of tests because they never called us to let us know the results...Lindsey the ultrasound tech is fabulous. I love her to death. She is caring, compassionate, and always remembers me.

+ Read more

Age

33 - 34

Treated

2014 - 2015

Success with this Doc

?

Race

Other

Income

$50K - $99K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

2 Fertility Medications

Diagnosis

Recurrent Pregnancy Loss, Anovulation, PCOS, Tubal Blockage

10

Describe your experience with Utah Fertility Center.

The reception area isn't always very friendly. They don't seem like they care. They are not helpful when it comes to phone calls. You can't ever talk to someone about your concerns when you call. You always have to leave a voice-mail. The reception area is clean. Most of the staff is great to talk to.

During treatment, did you feel like you were treated like a number or a human?

Dr. Gurtcheff takes the time necessary to answer my questions. She spends the time necessary with us in appointments to make sure we understand decisions. She makes personal calls to me when I have a miscarriage. She answers my emails. I have never felt like a number with her.

Describe your experience with your nurse.

We are still in the beginning of working with Morgan but she was very nice in dealing with my bawling as we got things going. Lindsey the ultrasound tech is fabulous. I love her to death. She is caring, compassionate, and always remembers me.

What specific things went wrong at this clinic?

Failed to call with results

Provided conflicting information

How was your experience with Shawn Gurtcheff?

Dr. Gurtcheff made me feel extremely comfortable from the very first time I met her. I had been told by other doctors that my weight had been causing my miscarriages and she assured me right away that was not the case. She has never made me feel like our miscarriages are my fault. She always researching to see what additional things we can try for me to hold onto a pregnancy. I wish she would have done a few of the tests earlier to avoid the ectopic pregnancy I had but other than that I have no negative feedback and there was no way she could have predicted that happening. She has helped us every step of the way. She has made personal calls and answered all of my concerns. On top of all of that, she is a kind and compassionate person and sincerely wants to make people's dreams happen. We are working with her one more time and doing an IVF cycle with genetic testing to see if we can possibly keep a pregnancy.

What one piece of advice would you give a prospective patient of Shawn Gurtcheff?

Don't expect to see her on every visit but be vocal about your needs to speak to her. You can always make phone appointments.

Describe the protocols Shawn Gurtcheff used in your cycles and their degree of success.

For my first cycle with her we did clomid, baby aspirin, metformin, and progesterone. It was more than my other doctor's had tried and the basic s for recurrent miscarriages. We also did multiple blood tests and a genetic test. My second cycle we did clomid and an HCG trigger as well as progesterone, metformin, and Lovenox on the off chance that I was having mini blood clots. We did regular HCG tests and my numbers rose. Unfortunately it ended in a burst ectopic pregnancy, after which we did a tube dye test and found out my other tube was blocked. The cycle I'm working on now will be IVF. Testing included a biopsy for a new known virus that causes miscarriages as well as water ultrasound. My ultrasound showed the possibility of polyps so the next step is a hysteroscopy. The IVF will include embryo genetic testing to see if the miscarriages come from a genetic defect.

Describe the costs associated with your care under Shawn Gurtcheff.

I honestly don't know most of the costs as up to now much has been covered by insurance. My IVF cycle will cost approximately $15,000 with genetic testing prior to what my insurance covers.

10

Doctor

Shawn Gurtcheff

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Utah Fertility Center

Pleasant Grove

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

28 - 31

Treated

2013 - 2016

Success with this Doc

Yes

Treatment

3 IUI, 1 IVF

Diagnosis

Unexplained

10

Since moving to a new building and getting some new staff, we always felt so welcome! They [Utah Fert Ctr] knew who we were and the front desk always chatted with us for a minute. When we left our appointments, the other staff would work with us best they could to make payment less stressful. Their financial coordinator was amazing! She laid it all out for us, but also tried to help us figure out how to best afford our treatments.

+ Read more

Age

28 - 31

Treated

2013 - 2016

Success with this Doc

Yes

Race

European

Income

$50K - $99K

Occupation

—

Order & Number of Docs Seen

1st of 2 Docs

Treatment

3 IUI, 1 IVF

Diagnosis

Unexplained

10

Describe your experience with Utah Fertility Center.

When we first started at the clinic the front desk made us feel more like a number and seemed more concerned with our payment, than our treatment. Dr. Gurtcheff and her nurses were always great and tried to save us money anyway they could. Since moving to a new building and getting some new staff, we always felt so welcome! They knew who we were and the front desk always chatted with us for a minute. When we left our appointments, the other staff would work with us best they could to make payment less stressful. Their financial coordinator was amazing! She laid it all out for us, but also tried to help us figure out how to best afford our treatments. She was compassionate and did not take it lightly that infertility treatments are expensive. They do have a busy clinic, since they have great results. So it may take some time to get your first appointment scheduled, but be persistent. If you cannot get a hold of someone for a question or concern keep trying or ask to leave a message with your doctor specifically.

During treatment, did you feel like you were treated like a number or a human?

She knew who we were, every time we came to see her. Her nurses always called back when they said they would. She met with us one on one in her office to discuss treatments and why she wanted to do specific treatments. She was very compassionate when treatments failed and wanted us to get pregnant as much as we did.

Describe your experience with your nurse.

Our care coordinator met with us and went over our entire calendar, prior to IVF. She answer all of our questions and also gave us her work schedule, in case we had any other concerns or questions. She also told us who we could contact in case she wasn't there. The other nurses took great care of us too. They were compassionate and excited when we came in for Ultrasounds and showed progress.

How was your experience with Shawn Gurtcheff?

Dr. Gurtcheff was amazing! Right from the first appointment with her, she went over our history with us. She also told us what she suspected our infertility issues were and the exact steps she wanted to take. She let us take the lead on our treatment and do what we felt comfortable with. But she also told us if she thought that a different treatment would be better for us. She did not want to waste our money and made sure that we had all of the information we needed before we left her office. Because of her persistence and not giving up on us, we finally conceived our daughter after 6+ years of infertility. We will 100% go back to her for any of our future treatments.

What one piece of advice would you give a prospective patient of Shawn Gurtcheff?

Ask questions. She is there to answer any questions or concerns you have. But if you don't ask, you may not get the answers you need. She will walk you through step by step of everything, just be open and honest about your feelings and concerns.

Describe the protocols Shawn Gurtcheff used in your cycles and their degree of success.

We started with Clomid, monitoring with U.S., trigger with HCG and timed intercourse. She felt that I had a Luteal phase defect and that treatment should work. I responded wonderfully to the medications and everything looked perfect, but for some reason it did not work. We decided to try some more, since it was our cheapest option and she had no reason to believe it wouldn't work. Once we exhausted that option she had us move to IUI. She told us she would only do IUI 3 times and if that did not work, she felt like she was wasting our money and would rather see us move forward to IVF. We did Femera, HCG and I believe one other medication. Every IUI I responded well and everything looked perfect, but after 3 times, still no pregnancy. After this she recommended we move to IVF, but honestly at that point it seemed I had unexplained infertility. We did Birth Control, injections twice a day of Bravelle and one other medication. We followed up with antibiotics and all of the normal medications. I had great looking follicles and we were able to retrieve 32 eggs. We decided to fertilize half with ICSI and half on their own, that way we could rule out fertilization issues. Both fertilized the same. We ended up having 10 embryos and after talking to Dr. Gurtcheff about risks and recommendations we transferred one embryo and froze the other 9. I was on progesterone suppositories until my pregnancy test. After transfer I was told to take it easy for 3 days. We ended up getting pregnant and were monitored until 9 weeks and continued progesterone until 12 weeks.

Describe the costs associated with your care under Shawn Gurtcheff.

I believe that each medicated, timed intercourse cycle was about $600. IUIs were about $1100 each (for everything) and IVF was about $17,000

10

Doctor

Shawn Gurtcheff

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Utah Fertility Center

Pleasant Grove

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

30

Treated

2016

Success with this Doc

Yes

Treatment

2 IUI

Diagnosis

Recurrent Pregnancy Loss, Anovulation, PCOS

10

[Utah Fert Ctr - PG] Strengths are ample. Organized and proactive in care. Everyone works together to establish the best possible patient care. One weakness is that initially it is difficult to get in...I loved going to the clinic as the staff seemed to truly care about my outcome. Gave me adequate time and always addressed my needs...The nursing staff was professional and attentive. Always made me feel comfortable and informed....

+ Read more

Age

30

Treated

2016

Success with this Doc

Yes

Race

Other

Income

$0 - $49K

Occupation

Nurse or HC Services

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

2 IUI

Diagnosis

Recurrent Pregnancy Loss, Anovulation, PCOS

10

Describe your experience with Utah Fertility Center.

Strengths are ample. Organized and proactive in care. Everyone works together to establish the best possible patient care.
One weakness is that initially it is difficult to get in. However, once you have your initial visit the go to great lengths to accommodate you.

During treatment, did you feel like you were treated like a number or a human?

I loved going to the clinic as the staff seemed to truly care about my outcome. Gave me adequate time and always addressed my needs. The only time I ever felt frustrated was working with the schedule lady who didn't understand why I had to work and it was difficult to make all of the appointments.

Describe your experience with the nursing staff.

The nursing staff was professional and attentive. Always made me feel comfortable and informed.

What specific things went wrong at this clinic?

Failed to call with results

How was your experience with Shawn Gurtcheff?

I feel like she did an amazing job explaining the treatment, as well as adjusting my plan as cycles progressed and making the changes that needed to be made. Very good bedside manner. She is educated and caring. I have really loved having her as my fertility specialist

What one piece of advice would you give a prospective patient of Shawn Gurtcheff?

Ask questions you are unsure of, and speak up. She is wonderful at listening to your concerns you just need to voice them.

Describe the protocols Shawn Gurtcheff used in your cycles and their degree of success.

I used 7.5mg of femera, as well as 75units of follistim. This resulted in 1 beautiful follicle. Hcg trigger and iui. However did not result in pregnancy.
The second iui 10mg femera, 3, 75 unit doses of follistim due to poor initial response. Hcg trigger and iui 48 hours later. Also used Estrace due to thin uterine linning. Failed cycle. After this we discussed and both felt the best option was to move to IVF.

Describe the costs associated with your care under Shawn Gurtcheff.

Because we have insurance that doesn't cover infertility costs build rather quickly. Each iui cycle was $800.00 out of pocket for monitoring and procedure. Plus on average of $500.00 for meds.

9

Doctor

Shawn Gurtcheff

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Utah Fertility Center

Pleasant Grove

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

9

Age

30 - 33

Treated

2012 - 2015

Success with this Doc

Yes

Treatment

1 IVF

Diagnosis

Anovulation, Tubal Blockage

9

Chelsea [a nurse at Utah Fertility Center] was very on top of getting me new calendars when things in the protocol changed. She was fantastic at educating us on the whole IVF process. She was prompt at calling me after blood work was done to go over any changes we needed to make... I felt they were very accommodating. I actually live in Davis county, so they would try to schedule me at their Murray office for blood work and ultrasounds whenever they could. That way I didn't have to drive as far every day! Everyone was very kind and helpful.

+ Read more

Age

30 - 33

Treated

2012 - 2015

Success with this Doc

Yes

Race

European

Income

$50K - $99K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

1 IVF

Diagnosis

Anovulation, Tubal Blockage

9

Describe your experience with Utah Fertility Center.

I loved the clinic. I loved all of the staff. I felt they were very accommodating. I actually live in Davis county, so they would try to schedule me at their Murray office for blood work and ultrasounds whenever they could. That way I didn't have to drive as far every day! Everyone was very kind and helpful.

During treatment, did you feel like you were treated like a number or a human?

Dr. Fouls is very friendly. He explains everything and makes sure to answer questions. He moves kind of fast, which might make some people feel like a number, but he makes sure you understand everything.

Describe your experience with your nurse.

Chelsea was fantastic to work with. She answered all of my questions ina timely manner. We did have 1 miscommunication about ordering drugs, but she was able to get it figured out. It pushed our start day back a day or two, but it was not our insurance company's fault. Chelsea was very on top of getting me new calendars when things in the protocol changed. She was fantastic at educating us on the whole IVF process. She was prompt at calling me after blood work was done to go over any changes we needed to make.

How was your experience with Russell Foulk?

We have loved working with Dr. Foulk. He was always so straightforward and to the point. He also moved quickly which was nice after waiting so long to get any kind of answers working with our OB/GYN. We've worked with him two different times. The first time he did a water ultrasound at our first appointment with him and immediately had a plan of action. He scheduled surgery within the next couple of weeks and told us if we didn't get pregnant onout own within 6 months to come back. We luckily were able to get pregnant on our own that time and thought everything was solved. The birth of our first child had several complications, so after we had tried for a year to get pregnant a second time and nothing had happened, we went to Dr. Foulk again. Once again we did a water ultrasound, he thought we had a plan of action, but wanted to do a couple other tests to make sure before we started. After the other testing our plan of action changed. Dr.Foulk performed one of the test a second time, but this time he performed it himself, just to make sure there was no other solicitor besides IVF. He wasn't able to solve the problem, but he immediately got us scheduled to start the IVF process. We have enjoyed working with Dr. Foulk and how quickly he comes up with a plan of action. We always left his office feeling like we were moving forward. He's friendly and jokes around.

What one piece of advice would you give a prospective patient of Russell Foulk?

Just as with most doctors, you will need to voice your concerns. Stand up for yourself if you don't feel like all of your questions and concerns have been addressed. He's a busy doctor and you can tell he has a lot going on. But he will give you the time you need if you ask for it. He's not a mind reader, so you will have to voice all questions and concerns that don't get answered in the regular discussion.

Describe the protocols Russell Foulk used in your cycles and their degree of success.

I was too new/naive to ask what the protocol strategy was, but I know I will ask more information next time! I was put on 10 units of Lupron, 300 of Gonal-F, and 1 of Menopur. After a few days and the first time we did blood work, they added 100 of Gonal-F at night (I believe it was 100). I was doing 2 shots in the morning and 2 shots at night. When we started doing ultrasounds to see how many eggs my body was producing, it wasn't giving them the results they were hoping for. I was told I might have to do the injections a few extra days, which they said was totally normal for some people. I ended up doing 2 extra days of injections so they could get a few more eggs measuring the ideal size. They retrived 14 eggs, 5 were mature enough to fertilize, and 4 started growing into embryos. By day 5, we had 2 embryos left, but 1 wasn't graded very high, and didn't look like it was going to continue growing. We transferred the 1 embryo that was good, and received a positive pregnancy test, that ultimately resulted i our daughter!

9

Doctor

Russell Foulk

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

9

Clinic

Utah Fertility Center

Pleasant Grove

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

8

Age

28

Treated

2015

Success with this Doc

No

Treatment

7 IUI

Diagnosis

—

8

I knew we would need copies of all our medical records from this clinic [Utah Fertility Center]...it took several answering machine messages, rerouted calls, and eventually some frustrated phone calls to get them to fax this information over. I'm not sure where the breakdown in communication was, because when we got the paperwork, the nurses were kind and helpful, but it was a little frustrating... no one really sat us down and walked through costs and financing with us.

+ Read more

Age

28

Treated

2015

Success with this Doc

No

Race

European

Income

$50K - $99K

Occupation

Marketer or PR

Order & Number of Docs Seen

1st of 3 Docs

Treatment

7 IUI

Diagnosis

—

8

Describe your experience with Utah Fertility Center.

They're busy; they have a lot of patients. This didn't affect me much on a personal care level though. The facility is clean and new, parking is easy, and traffic was never bad to get there. I did most of my blood work elsewhere, which was fine since I lived about 25 minutes from the clinic and one minute from where I did blood work. For my IUIs, the nurses gave me one step at a time, which seemed to be a clinic strategy to help me not get overwhelmed. I think I would have preferred the big picture explained a few more times, however. (This really could be my fault, but I remember wondering why each time I went, I learned new things I had to do and when to do them.) The financial employees were kind, but learning from later experiences at other clinics, no one really sat us down and walked through costs and financing with us. Overall this was a comfortable, safe-feeling clinic. The cleanest and nicest I've been to.

During treatment, did you feel like you were treated like a number or a human?

This was my first experience with an RE, and it was positive. I came having had two chemical pregnancies, and I felt that Dr. Foulk had the right amount of compassion and the right amount of explanation for what happened and what we would try next. I don't like a lot of sympathy or hand holding, so this was a good mix for me. The nurses also did a good job helping me and remembering me each time we went in.

Describe your experience with the nursing staff.

I liked the nursing staff. They did a good job trying to get to know me. This was my first experience with an infertility clinic, so I had been used to being pretty anonymous at any doctor's office, but the nurses here were friendly and kind. I saw a lot of the same nurses over and over, which helped me stay calm for my procedures.

What specific things went wrong at this clinic?

Failed to send your chart to another clinic

How was your experience with Russell Foulk?

Dr. Foulk did a great job introducing us to infertility. He walked us through what had happened to us and offered explanations as to why I'd had two chemical pregnancies. He worked with our tight time frame (we were moving out of state soon), and he was kind and efficient. We really only talked with him during that first meeting, and then I saw nurses after that for the two IUIs I did there. Overall I liked him, but if we had stayed with this clinic longer, I would have wondered if he was involved much with our care.

Describe the protocols Russell Foulk used in your cycles and their degree of success.

I did two clomid IUI cycles with Dr. Foulk. I did a baseline ultrasound, clomid on days 3-7, another ultrasound to determine follicle size, a trigger shot (I believe ovidrel, but I had to mix the injection myself before triggering), and the IUI procedure. They allowed my husband to collect at home and bring the sample in on the day. His numbers were normal. Blood work for HCG level 2 weeks after procedure. Both IUIs were the same. I also did an HSG before starting the IUIs that came back normal, but a hysteroscopy a few years later revealed a blocked tube, (no pregnancies in between) so I'm not sure how reliable that HSG was. We decided to do IUIs because I had gotten pregnant twice that year on my own, but both were chemical (one suspected ectopic but not verified). Dr. Foulk seemed confident I would get pregnant through the IUIs, but it didn't happen. He did not diagnose me with anything. We moved out of state before we could do more follow-up with him.

Describe the costs associated with your care under Russell Foulk.

IUI: $1000. Medications on top of that. Clomid, Ovidrel injection, and progesterone suppositories starting the day of the IUI procedure. I think medications were a few hundred dollars. I think insurance covered part of the HSG.

8

Doctor

Russell Foulk

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

8

Clinic

Utah Fertility Center

Pleasant Grove

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

27 - 28

Treated

2015 - 2016

Success with this Doc

Yes

Treatment

3 IUI, 1 IVF

Diagnosis

PCOS, Poor Egg Quality, Unexplained

10

The clinic [Utah Fertility Ctr] is beautiful....When I went in there was never a full waiting room. We never felt rushed and we never had to wait long.... They are hard to reach at times during cycles which stressed me out waiting for calls about negative or positive pregnancy tests. After hours is not easy to reach if you miss your results call.... They do not do payment plans. It's all up front cost.

+ Read more

Age

27 - 28

Treated

2015 - 2016

Success with this Doc

Yes

Race

Other

Income

$50K - $99K

Occupation

Nurse or HC Services

Order & Number of Docs Seen

3rd of 3 Docs

Treatment

3 IUI, 1 IVF

Diagnosis

PCOS, Poor Egg Quality, Unexplained

10

Describe your experience with Utah Fertility Center.

The clinic is beautiful. At the time we went they held monthly free meetings, meet the doctors, ask questions. That's how we chose our office. They are hard to reach at times during cycles which stressed me out waiting for calls about negative or positive pregnancy tests. After hours is not easy to reach if you miss your results call which is hard when you work.

During treatment, did you feel like you were treated like a number or a human?

From the start Dr. Conway read my past chart notes she was very up to date and knowledgeable about what we had already done. She is always sure to never let you leave without knowing exactly what the next step is. I always left having my questions answered.

Describe your experience with your nurse.

The staff is always inviting from when you walk in. I did see the nursing staff more than Dr. Conway, but I was totally comfortable with them.

How was your experience with Deirdre Conway?

I love Dr. Conway and her staff!! Amberlie was my IVF nurse I called her a ton, and she was always so helpful in making sure I had my meds and making sure that I was on track. Dr. Conway is so compassionate I can't say enough about her! She is the best!

What one piece of advice would you give a prospective patient of Deirdre Conway?

Be ready to love her! She is always so understanding. I love how much she educated us, we were always told what she thought, but ultimately it was up to is as patients to have the final decision in what we did.

Describe the protocols Deirdre Conway used in your cycles and their degree of success.

I started with timed intercourse with injectables, Femara, and Clomid. I was monitored closely with ultrasounds which told us if the meds were doing as they should. We did have 3 failed IUI's and went to IVF. You receive a calendar in prep for your retrieval and IVF cycle. You're assigned your own IVF nurse who is available by phone or email.

Describe your experience with your monitoring appointments.

When I went in there was never a full waiting room. We never felt rushed and we never had to wait long.

Describe the costs associated with your care under Deirdre Conway.

We were always sent to the financial coordinator for cost before we did treatment. They do not do payment plans. It's all up front cost. IUI Was about $800 and IVF W/FET was $14k with meds

10

Doctor

Deirdre Conway

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Utah Fertility Center

Pleasant Grove

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

26 - 27

Treated

2014 - 2015

Success with this Doc

Yes

Treatment

2 IUI, 1 IVF

Diagnosis

Male Factor, PCOS

10

[Utah Fertility Center] Strengths - beautiful, comfortable atmosphere with great Dr's and staff. Weaknesses- it does seem like it took them a while to return my phone calls, and get results at times....They [nursing staff] were all very compassionate and did a pretty good job of getting to know their patients...They were pretty good about working around my schedule...we paid around $15,000 for the retrieval, ultrasounds, blood draws, transfer, medications, etc. for one round of IVF. The storage fee of frozen embryos is $500 per year.

+ Read more

Age

26 - 27

Treated

2014 - 2015

Success with this Doc

Yes

Race

European

Income

$50K - $99K

Occupation

Nurse or HC Services

Order & Number of Docs Seen

1 Doc Seen

Treatment

2 IUI, 1 IVF

Diagnosis

Male Factor, PCOS

10

Describe your experience with Utah Fertility Center.

Strengths - beautiful, comfortable atmosphere with great Dr's and staff.
Weaknesses- it does seem like it took them a while to return my phone calls, and get results at times.

During treatment, did you feel like you were treated like a number or a human?

Dr. Conway was very aware and concerned with my well-being. She was the one who called me when treatments had failed, and answered all my questions, and gave me hope.

Describe your experience with the nursing staff.

They were all very compassionate and did a pretty good job of getting to know their patients.

How was your experience with Deirdre Conway?

I loved Dr. Conway. She made me feel heard, and explained everything in a way that my husband and I could understand. She performed the egg retrieval and the transfer and made me very comfortable, and explained what she was doing. She has great bedside manner.

What one piece of advice would you give a prospective patient of Deirdre Conway?

She is a fantastic Dr. The one thing that I didnt love is that I only saw her the first visit, then after that, everything is done by the nurses until the actual procedures. A Nurse Practitioner did my IUI as well but Dr. Conway did my IVF.

Describe the protocols Deirdre Conway used in your cycles and their degree of success.

For IUI, I was put on Femara. Just a pill for a few days. I reacted well and had 4 eggs that were maturing. They told me the risks, but I went ahead with it and didn't get pregnant. For IVF, I reacted strongly to Gonal-F. I almost got hyperstimulated which is why we switched to the freeze-all cycle instead of a fresh transfer. I don't remember my dose but I do remember them lowering it quite a few times due to my high estrogen levels.

Describe your experience with your monitoring appointments.

They were pretty good about working around my schedule.

Describe the costs associated with your care under Deirdre Conway.

I don't remember exactly, but it seems like we paid around $15,000 for the retrieval, ultrasounds, blood draws, transfer, medications, etc. for one round of IVF. The storage fee of frozen embryos is $500 per year.

10

Doctor

Deirdre Conway

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Utah Fertility Center

Pleasant Grove

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

24

Treated

2016

Success with this Doc

?

Treatment

3 IUI

Diagnosis

PCOS

10

I work with the nursing staff [Utah Fertility Center] more than Dr. Conway....But I can confidently say that the nursing staff has been EXCELLENT to work with. They are extremely organized and call me back within 1 business day when I have any questions...STRENGTH: treating each individual differently....Weaknesses: it really is hard never communicating with your doctor. I believe it's because of the high volume she sees, but once/month check in would be nice!

+ Read more

Age

24

Treated

2016

Success with this Doc

?

Race

Prefer not to answer

Income

$50K - $99K

Occupation

Marketer or PR

Order & Number of Docs Seen

3rd of 3 Docs

Treatment

3 IUI

Diagnosis

PCOS

10

Describe your experience with Utah Fertility Center.

STRENGTH: treating each individual differently. At the last fertility clinic I was a patient at, they did the same thing with every patient, which was really frustrating. UFC takes into consideration what your body is doing, what it should do, and alters the treatment from there.
Weaknesses: it really is hard never communicating with your doctor. I believe it's because of the high volume she sees, but once/month check in would be nice! I don't have too many suggestions on how to improve. I love UFC!

During treatment, did you feel like you were treated like a number or a human?

Dr. Conway was and is extremely open and candid about the whole experience. She explains things so that they are easy to understand.

Describe your experience with the nursing staff.

I work with the nursing staff more than Dr. Conway. Most people warned me to expect to not get a response when I call. But I can confidently say that the nursing staff has been EXCELLENT to work with. They are extremely organized and call me back within 1 business day when I have any questions.

How was your experience with Deirdre Conway?

Though I don't see dr. Conway very often, I communicate with her via her nurses and staff. I absolutely love how willing she is to listen to me and try something new if it's not working. She reviews each patient on a case by case basis, and is willing to try more or less, if she sees fit. I have had an excellent experience with her!

What one piece of advice would you give a prospective patient of Deirdre Conway?

Just be prepared to fall in love with your doctor and then only communicate with her through her staff.

Describe the protocols Deirdre Conway used in your cycles and their degree of success.

I was on clomid for 3 months, then femara for 3 months, which didn't result in pregnancy. For our IUI's, we did the typical protocol (1 gonal f & 1 trigger shot). When that didn't work, we upped the dosage.

Friendly staff [at Utah Fertility Center-Pleasant Grove], helpful and works hard to get your questions answered. They do a good jobs at trying to remember you and have meaningful conversations with you. They are sympathetic to your feelings and what you are going through.... I think the first time around it was 15,000 with meds, the second time there was a discount so it was around 13-14,000 with meds and then since there was no transfer they sent me a little refund which was nice.

+ Read more

Age

30 - 31

Treated

2014 - 2015

Success with this Doc

No

Race

Other

Income

—

Occupation

Nurse or HC Services

Order & Number of Docs Seen

2nd of 3 Docs

Treatment

3 IUI, 3 IVF

Diagnosis

Diminished Ovarian Reserve, Poor Egg Quality

10

Describe your experience with Utah Fertility Center.

Friendly staff, helpful and works hard to get your questions answered. They do a good jobs at trying to remember you and have meaningful conversations with you. They are sympathetic to your feelings and what you are going through.

During treatment, did you feel like you were treated like a number or a human?

She was very sincere in her sympathy for my situation. When she told me that I will likely never get pregnant without a doner egg she cried with me. She is very knowledgeable with what she does but also has an incredible bedside manner.

Describe your experience with your nurse.

Very good at her job. Explained everything well, was good at rescheduling quickly, easy to get ahold of. She was very kind.

How was your experience with Deirdre Conway?

I started at another clinic and had a terrible experience so I was not expecting much. She was very good at explaining things and allowing hope but not over promising things. I did not get the outcome she or I wanted but I felt her love and concern for me in my situation.

What one piece of advice would you give a prospective patient of Deirdre Conway?

Trust her and know she will work hard to get you he results you want.

Describe the protocols Deirdre Conway used in your cycles and their degree of success.

The first cycle was just a normal cycle. Based on those results she thought I might need to increase my meds for a higher chance of getting more eggs. We learned from that cycle that it was not good for my eggs and none of them survived the harsh drugs. So the third cycle we went with the most minimal and gentle dose. We had high expectations with one egg and it ended up not sticking. We are thinking the only viable option at this point is to do a donor egg. All of this was explained very well and I am aware of what is going on with my body.

Describe the costs associated with your care under Deirdre Conway.

I think the first time around it was 15,000 with meds, the second time there was a discount so it was around 13-14,000 with meds and then since there was no transfer they sent me a little refund which was nice. The only complaint I have is the 3rd cycle if all others were not successful was supposed to be “free” when we went in to start it they said it would be 4- 5,000 +meds. Nothing about 4-5,000 is free to me. The last cycle ended up being around 10,000. I loved all the staff but the financial side of it kind of made me upset.

10

Doctor

Deirdre Conway

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Utah Fertility Center

Pleasant Grove

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

—

Treated

—

Success with this Doc

No

Treatment

7 Fertility Medications

Diagnosis

Endometriosis, PCOS

10

They [the nursing staff at Utah Fertility Center] were always friendly and supportive. They understand when you cannot afford treatment and call in every few months to check up on you so that you know you are not forgotten. They educate you on what is going on and why. The are sensitive to the uncomfortable nature of ultrasounds... Drugs and timed intercourse. I had recently finished a round of spironolactone and she did an ultrasound to prove that I had PCOS and she described the disorder in such detail like no other doctor had ever done for me before.

+ Read more

Age

—

Treated

—

Success with this Doc

No

Race

European

Income

$0 - $49K

Occupation

Operations

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

7 Fertility Medications

Diagnosis

Endometriosis, PCOS

10

Describe your experience with Utah Fertility Center.

Very clean and open facilities. The ultrasound rooms that usually are clinical are very homie and comfortable. The atmosphere is supportive and nurturing and full of hope. I never encountered frustration from nurses. I had a hard time giving blood and they told me to go home and get hydrated and come in at MY convenience and they would take my blood then. They were willing to work with my pharmacy when I asked and they were great about appointment reminders!

During treatment, did you feel like you were treated like a number or a human?

She listened to me as an individual and us as a couple. She asked a lot of questions and listened to concerns with empathy. She was direct in her method of treatment and provided full explanation. She was clear about my part in our fertility journey too. She made me feel like my body not working right was not my fault and she assured me it was something we could conquer together.

Describe your experience with the nursing staff.

They were always friendly and supportive. They understand when you cannot afford treatment and call in every few months to check up on you so that you know you are not forgotten. They educate you on what is going on and why. The are sensitive to the uncomfortable nature of ultrasounds.

How was your experience with Deirdre Conway?

She was very knowledgeable. She understood my disorder and she listed many routes of treatment. She adjusted the game plan when things were not working and she kept on top of my treatments even when I didn't see her. The communication between her and her nurses was extraordinary.

What one piece of advice would you give a prospective patient of Deirdre Conway?

Don't be scared. She is not the bearer of bad news. She is the light at the end of the tunnel. Never once did I feel like she didn't know what she was doing. She is fully in control over this body of mine that is completely out of control.

Describe the protocols Deirdre Conway used in your cycles and their degree of success.

We started at the basic level. Drugs and timed intercourse. I had recently finished a round of spironolactone and she did an ultrasound to prove that I had PCOS and she described the disorder in such detail like no other doctor had ever done for me before. We started with clomid and progesterone to try to get me to ovulate and start obtaining fresh eggs. I would undergo ultrasounds to check my eggs for fertilization to make sure we could time things correctly for my body.

Describe the costs associated with your care under Deirdre Conway.

Because I had so many ultrasounds due to my body not responding right to the medication. I spent about $1400 in 3 months

I sometimes felt that the office staff [Utah Fertility Ctr] were removed from the emotions of the whole process and that they forget that this whole journey can be really hard on many patients. I would like to have seen a little more compassion from the office staff.... There were a few times that my appointments got mixed up, or were in my calendar schedule but not in the computer. The finance office had some mixups and charged me when they shouldn’t have etc.

I sometimes felt that the office staff were removed from the emotions of the whole process and that they forget that this whole journey can be really hard on many patients. I would like to have seen a little more compassion from the office staff. I felt frustrated a few times by the lack of communication between staff, appointments not making it onto the schedules, or lack of financial communication that caused unnecessary stress and anxiety. Overall everyone is kind and helpful, just make sure you are following your own treatment plans, payments, etc. and stay on top of things on your end so you don’t fall through the cracks. I sometimes felt forgotten about, and some of that sentisitvity is likely from all of the medications I was taking. I kept going back because I love Dr. Foulk and Dr. Conway and I am confident that they know what they are doing. Towards the end of my treatments I felt like the staff got better and were warmer and more personable.

During treatment, did you feel like you were treated like a number or a human?

Every time that I met with Dr. Foulk he was very sincere, personable, and compassionate. I always felt important and cared for when I had visits/appointments with him. He answered all of mine and my husband’s questions, and I feel like he genuinely cared about us. I do wish I could have seen him more often during my variety of treatments, I often only saw his staff for appointments, but that’s normal. All of the nurses, NPs, and other providers in the office were great as well. Dr. Conway also did one of my ultrasounds and one of my surgeries and she was so kind, thorough, and I felt completely confident in her care. The medical staff explained procedures, answered my questions, and were compassionate each time I saw them. I did feel like sometimes some of the staff (office side more than the clinical staff) forgets how sensitive and tender this whole journey is and can be for individuals. I often felt like I fell through the cracks or got lost sometimes in communication between staff. There were a few different times that I had to contact my coordinator and have her help me sort out some of the confusion/ conflicting appointments, payments, or other issues. But my coordinator was great at always getting things straightened out and taken care of for me.

Describe your experience with your nurse.

My coordinator is the absolute sweetest. She goes out of her way to make sure that I am taken care of and comfortable with all of the procedures etc. I did feel like sometimes there was a lapse in communication between us and the scheduling etc. But she always made sure to fix things promptly when I brought it to her attention or reached out to her with concerns.

What specific things went wrong at this clinic?

Lost appointments

Failed to call with results

Provided conflicting information

How was your experience with Russell Foulk?

Dr Foulk is very intelligent, and he is so good at sharing his vast knowledge in an understandable way. ( I loved his drawings he often used to teach me!) He took the time to make sure I knew exactly what was happening and why. He answered any questions my husband and I had, and he was very kind and compassionate during every visit or procedure. I always felt like he really cared about me as a person, and that he genuinely wanted to help my family to grow as much as I want it to grow. I appreciated his sense of confidence in the possibility of being able to carry my husband’s baby someday. It did sometimes make the road blocks and set backs hard to swallow, but he always met with us after a loss or bad news and helped encourage us to move forward and not give up. He made me want to keep trying and believe that it is possible, even when my mind and my body wanted to quit. He was also very clear about the risks or percentages of success. I appreciated how candid and experienced he is.

What one piece of advice would you give a prospective patient of Russell Foulk?

Be upfront about your concerns, your feelings, your wants- both personally and with the procedures etc. I should have expressed more openly how emotionally and mentally hard the medications and treatments were for me. I put on a brave face most of the time, and then I sometimes felt that it wasn’t understood how hard and strainful the whole process was, but then it occurred to me that I had never expressed that I was struggling as much as I was. I would also say decide with your spouse what it is that you guys can handle and are ready for, and be willing to speak up and do things on your timeline as well. I went through multiple rounds and had many road blocks and complications along the way and for a lot of it I just went along for the ride and did whatever I was told to do whenever I was told to do it. Eventually that wore on me, and I realized that I needed to communicate better about where I was personally and where we were as a couple so that we could adjust things to better meet our needs.

Describe the protocols Russell Foulk used in your cycles and their degree of success.

I’m not great at remembering all the details, especially in the very beginning, but we started with genetic testing for my husband. We were told he was sterile but Dr. Foulk thought otherwise and ran some genetic tests and did a physical assessment on my husband as well. Turns out he is not sterile but is a presenting carrier of cystic fibrosis so he presents as sterile. Dr Foulk did a surgery to retrieve my husband’s sperm and was successful. Then they began working on me with baseline ultrasounds, blood work, genetic tests, etc. I had polyps and ovarian cysts so Dr. Foulk performed a hysteroscopy and explained that it would remove the polyps and leave my uterus nice and smooth for implantation. We then started the medications and procedures for the egg retrieval. I don’t remember what medications I used for the retrieval or fresh transfer prep, (Gonal F was one of them) but will be doing another egg retrieval soon enough to help remind me. We did ultrasounds often to watch the progress and effectiveness of the medications I was taking to make sure my eggs were growing appropriately etc. We also did blood work often to monitor all my levels. While we were waiting on my genetic results we prepared for a fresh transfer, I did daily shots in my tummy, again I don’t remember the medication or doses. But the day before the fresh transfer was scheduled my genetic testing came back positive as a carrier for CF as well so we weren’t able to move forward with the fresh transfer and had to send the embryos for genetic screening. That took a few months, and after we got our embryos back from the genetic testing we prepared for a frozen transfer. For each of the frozen transfer cycles I was on active birth control pills, took 81mg baby aspirin daily, prenatal vitamins, and then injected .15 ml of estradiol valerate IM (glutes) each Tuesday and Friday evening, then about 2 weeks later I added 1 ml IM injections of progesterone in oil daily in the mornings. I did a z-pack the week before implantation, neupogin intravaginally (before two of the frozen transfers), and intralipid infusions and another hysteroscopy tonremove my polyps again, prior to my last frozen transfer. I am about to begin the same round of meds again for the ERA.

Describe the costs associated with your care under Russell Foulk.

We did one egg retrieval and fresh transfer cycle for close to $10,000. Medications were additional. Hysteroscopy was around $500 plus $400 for anesthesia each time, and frozen transfers were about $3,000 plus medications. Genetic testing on the embryos was done at an external lab.

10

Doctor

Russell Foulk

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

8

Clinic

Utah Fertility Center

Pleasant Grove

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

—

Treated

—

Success with this Doc

Yes

Treatment

5 Fertility Medications

Diagnosis

PCOS

10

Love this staff [at Utah Fertility Center]! So on top of things, and compassionate. They are just as informative as the doctor and they do not waste any time...This clinic is beautiful. You feel like you are where you need to be. I have yet to discover a weakness. Money is always scary so maybe a financial consultation is good...I have spent $2000 out of pocket in just 2 months...There has not been financial aid duscussed with me so I assume they have none.

+ Read more

Age

—

Treated

—

Success with this Doc

Yes

Race

European

Income

$50K - $99K

Occupation

Operations

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

5 Fertility Medications

Diagnosis

PCOS

10

Describe your experience with Utah Fertility Center.

This clinic is beautiful. You feel like you are where you need to be. I have yet to discover a weakness. Money is always scary so maybe a financial consultation is good. I was informed after I went to UFC that they do have a class that informs you about the cost and process of it all before a consult and I would reccomend this to people just to alleviate feeling overwhelmed with information.

During treatment, did you feel like you were treated like a number or a human?

She was open and informative. She looked us in the eye and smiled. She let us know what her plan is, what she knows about our condition and made me feel like she knows what she is doing and I am right where I need to be.

Describe your experience with the nursing staff.

Love this staff! So on top of things, and compassionate. They are just as informative as the doctor and they do not waste any time.

How was your experience with Deirdre Conway?

Dr. Conway is lovely. She is informative and compassionate. She is ready to do what needs to be done. Confident and smart. Her nursing staff is supportive, friendly and well informed. Everyone in this facility from the front desk to the Dr. are all well informed and fully capable. I love this office.

What one piece of advice would you give a prospective patient of Deirdre Conway?

Ask her any and all questions you have. Go in with a list of questions. Most of your time will be spent in the hands of the staff so get everything you can out of your visit with her. She is on her game.

Describe the protocols Deirdre Conway used in your cycles and their degree of success.

With PCOS, my follicles have a hard time maturing and developing eggs. She has started me on what is called medication and timed intercourse. I take Clomid. The Clomid has not produced the desired results therefore my game plan adjusted to injections and added meds. The best thing about this all is it gets taken care of same day or the next day. They do not waste important time and windows to get pregnant. I know when something isnt working, something will be done to help.

Describe the costs associated with your care under Deirdre Conway.

I have spent $2000 out of pocket in just 2 months. This is starting to make me think I cannot afford treatment for long. There has not been financial aid duscussed with me so I assume they have none.

10

Doctor

Deirdre Conway

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Utah Fertility Center

Pleasant Grove

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

7

Age

—

Treated

—

Success with this Doc

Yes

Treatment

1 IUI

Diagnosis

PCOS

7

The nurses [at Utah Fertility Center] were very nice and welcoming to any questions and helping me along the way...Good personable staff. I would like to see them answer questions via phone faster. It would take hours (most likely until the end of the day) until i would get a response to a question. Their online portal was nice to email questions but again was unpredictable as to when i would hear back....Getting prescriptions was a pain to deal with insurance. I had a situation where they would not refill a prescription because of the way they wrote the initial one.

+ Read more

Age

—

Treated

—

Success with this Doc

Yes

Race

European

Income

$50K - $99K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

1 IUI

Diagnosis

PCOS

7

Describe your experience with Utah Fertility Center.

Good personable staff. I would like to see them answer questions via phone faster. It would take hours (most likely until the end of the day) until i would get a response to a question. Their online portal was nice to email questions but again was unpredictable as to when i would hear back.

During treatment, did you feel like you were treated like a number or a human?

The nurses were very nice and welcoming to any questions and helping me along the way.

Describe your experience with the nursing staff.

Most of the nurses were awesome! There were some that seemed too busy to answer questions. I would have to leave a message and wait hours before i could get an answer.

What specific things went wrong at this clinic?

Failed to call in prescriptions to pharmacy

Provided conflicting information

How was your experience with Shawn Gurtcheff?

I was only able to meet and discuss with Dr. Gurtcheff once at the beginning of treatments. From there on out i saw her nurses and she reviewed my files and led them to the direction that i should go with meds/treatments. I had the option to have her perform my last ultrasound before graduating the clinic but it was too expensive since this is not covered by my insurance.

What one piece of advice would you give a prospective patient of Shawn Gurtcheff?

I would have liked to see her more/hear her opinion in person

Describe the protocols Shawn Gurtcheff used in your cycles and their degree of success.

We started out less aggressive with oral medications and she slowly increased the dosage until we exhausted every trial. Dr. Gurtcheff then moved me to injectables where she ran blood test to determine the best injection to use with the right amount of mg. She wanted to stimulate my ovaries but not overdo it which makes sense. The injectables finally produced a follicle for a cycle treatment.

Describe the costs associated with your care under Shawn Gurtcheff.

Trials were different costs. Timed intercouse was roughly $500 but with medications more around $700. IUI was around $800 and with medications more around $1000 every trial.

7

Doctor

Shawn Gurtcheff

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

7

Clinic

Utah Fertility Center

Pleasant Grove

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

—

Treated

—

Success with this Doc

?

Treatment

2 IUI

Diagnosis

Unexplained

10

The clinic [Utah Fertility Center-Pleasant Grove] is amazing. Very clean & comfortable. They respond to phone calls/call you back very quickly. When waiting on results they always call in a timely manner, exactly when they say they are going to. There can be a little bit of a wait sometimes even if you show up to your appointment early or on time.... The clinic is amazing. Very clean & comfortable. They respond to phone calls/call you back very quickly. When waiting on results they always call in a timely manner, exactly when they say they are going to. There can be a little bit of a wait sometimes even if you show up to your appointment early or on time

+ Read more

Age

—

Treated

—

Success with this Doc

?

Race

European, Latino

Income

$50K - $99K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

2 IUI

Diagnosis

Unexplained

10

Describe your experience with Utah Fertility Center.

The clinic is amazing. Very clean & comfortable. They respond to phone calls/call you back very quickly. When waiting on results they always call in a timely manner, exactly when they say they are going to. There can be a little bit of a wait sometimes even if you show up to your appointment early or on time.

During treatment, did you feel like you were treated like a number or a human?

Dr. Gurtcheff did an amazing job of showing how much she cares & feels for our situation. We have secondary infertility & I was nervous to see a doctor because I didn't want them to think treating me was less important because I already have one kid. Dr. Gurtcheff really seemed to understand our desire to grow our family & give our son a sibling. She reassured us & made us feel comfortable the whole time.

Describe your experience with the nursing staff.

They were organized, experienced, & very professional. Very warm & friendly. It was easy to feel comfortable with them.

How was your experience with Shawn Gurtcheff?

Dr. Gurtcheff is very sweet & caring. She made us feel very comfortable & gave us hope which is something we haven't had in a long time. My only complaint is I only saw her for the appointments to go over test results and talk about our plan. The ultrasounds, IUI procedures, & even the call to tell me the results that I wasn't pregnant were all done by her nursing staff. They were great, but I felt like there were a lot of questions at times that I couldn't get answers to because I wasn't able to speak with Dr. Gurtcheff directly.

What one piece of advice would you give a prospective patient of Shawn Gurtcheff?

Write down all your questions so you can ask while she's around because you don't always get the opportunity to later.

Describe the protocols Shawn Gurtcheff used in your cycles and their degree of success.

Dr. Gurtcheff explained that clomid on it's own isn't that affective & neither is the IUI. She recommended we do a combination of both to increase our chances. I appreciated the more aggressive approach. We were to try this method up to 3 times because the success rates are supposed to be cumulative so with each attempt our chances go up. After 3 times we would save up for/prepare for ivf.

Describe the costs associated with your care under Shawn Gurtcheff.

IUI and baseline ultrasound -$875
HCG trigger shot, progesterone, & clomid - together cost around $200
Other tests and appointments I was billed around $400

8

Doctor

Shawn Gurtcheff

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Utah Fertility Center

Pleasant Grove

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

6

Age

36

Treated

2015

Success with this Doc

No

Treatment

2 IVF

Diagnosis

—

6

Two locations [for UFC] and nice offices and patient rooms.... [the] nurse seemed too busy. It was hard to get her on the phone and get her to return phone calls and because of that I felt like I wasn't getting the answers I needed and more like I was there going through the process but not getting anything explained to me...I feel like I trusted her and the staff to tell me what to do and when to do it. I think that is important. They are doctors/nurses with a lot of knowledge and information.

+ Read more

Age

36

Treated

2015

Success with this Doc

No

Race

European

Income

$50K - $99K

Occupation

—

Order & Number of Docs Seen

1st of 2 Docs

Treatment

2 IVF

Diagnosis

—

6

Describe your experience with Utah Fertility Center.

Good: Two locations and nice offices and patient rooms.

During treatment, did you feel like you were treated like a number or a human?

Her nurse seemed too busy. It was hard to get her on the phone and get her to return phone calls and because of that I felt like I wasn't getting the answers I needed and more like I was there going through the process but not getting anything explained to me.

Describe your experience with your nurse.

They seemed too busy. I didn't feel like they responded to phone calls very quickly.

How was your experience with Deirdre Conway?

I did two cycles with her. Looking back I don't feel she put enough thought into my situation. After the first cycle, I brought in some ideas and suggestions that I found on the internet that might improve my chances of getting more quality embryos. She didn't want to try them, however, she did suggest a couple of different things that I tried, but I still ended up with the same results. I just didn't feel like she put that much thought into my second cycle, because I feel like we didn't switch much around.

What one piece of advice would you give a prospective patient of Deirdre Conway?

I feel like I trusted her and the staff to tell me what to do and when to do it. I think that is important. They are doctors/nurses with a lot of knowledge and information. However, do your own research and become familiar with the procedure. If you feel like you want something done, advocate for yourself.

Describe the protocols Deirdre Conway used in your cycles and their degree of success.

[Utah Fertility Center] Strengths : having amazing doctors, very knowledgeable. A beautiful building that is really relaxing. Opportunities are endless Weakness: nurses take a while to get back and you don't always get someone who knows what they are talking about....Office visit: 35$ Sperm wash: 250 Iui: 875...They take a while to get back to you, and sometimes the staff isn't helpful,but when you get a nurse who knows what going on they're very helpful

+ Read more

Age

22 - 23

Treated

2015 - 2016

Success with this Doc

?

Race

European, Native American

Income

$50K - $99K

Occupation

Nurse or HC Services

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

1 IUI

Diagnosis

Endometriosis, Male Factor, Unexplained

10

Describe your experience with Utah Fertility Center.

Strengths : having amazing doctors, very knowledgeable. A beautiful building that is really relaxing. Opportunities are endless
Weakness: nurses take a while to get back and you don't always get someone who knows what they are talking about.

During treatment, did you feel like you were treated like a number or a human?

She remembered our journey as it's been so far, spoke to me by name, she answered all the questions and concerns I had. She didn't pressure me into any option but was honest about what she thought would work.

Describe your experience with the nursing staff.

They take a while to get back to you, and sometimes the staff isn't helpful,but when you get a nurse who knows what going on they're very helpful

What specific things went wrong at this clinic?

Failed to call with results

Provided conflicting information

How was your experience with Deirdre Conway?

She is understanding and very knowledgeable. She answered every question and concern I had. I really felt she listened when I talked. I work in the medical field so she was good to explain everything in detail so I knew what was happening. She was honest about what she thinks would be a good choice for moving forward.

What one piece of advice would you give a prospective patient of Deirdre Conway?

It may take a little bit of time to get in to see her the first time but she is worth every minute.

Describe the costs associated with your care under Deirdre Conway.

Office visit: 35$
Sperm wash: 250
Iui: 875

10

Doctor

Deirdre Conway

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Utah Fertility Center

Pleasant Grove

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

9

Age

26

Treated

2016

Success with this Doc

Yes

Treatment

3 IUI, 1 IVF

Diagnosis

Unexplained

9

The clinic [Utah Fertility Ctr] was really clean and everyone was so friendly. They were very helpful when I miscarried and made sure we were okay after everything happened. They made sure to let us know that when we were ready to try again to contact them. It was very comforting and they felt more like family... IUI total cost was about $1300 IVF total costs was about $15,000

+ Read more

Age

26

Treated

2016

Success with this Doc

Yes

Race

Latino

Income

$0 - $49K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

3 IUI, 1 IVF

Diagnosis

Unexplained

9

Describe your experience with Utah Fertility Center.

The clinic was really clean and everyone was so friendly. They were very helpful when I miscarried and made sure we were okay after everything happened. They made sure to let us know that when we were ready to try again to contact them. It was very comforting and they felt more like family

During treatment, did you feel like you were treated like a number or a human?

She answered all of our questions and made me feel comfortable with all the procedures. I didn’t see her all the time, but for the procedures I did. She was really respectful when I had a miscarriage

Describe your experience with your nurse.

Very informative and thorough.

How was your experience with Deirdre Conway?

She had great bedside manner and was really informative. She made us feel comfortable and did everything to help us get pregnant, which we did successfully. She listened to our needs, put in her input, but allowed us to do what we thought was best.

What one piece of advice would you give a prospective patient of Deirdre Conway?

Don’t be afraid to tell her what you want to do. Communication is key so let her know all your concerns

Describe the protocols Deirdre Conway used in your cycles and their degree of success.

We tried a few IUI treatments with using clomid. After that didn’t work then we went to IVF. They used ISCI where they inject the speed into the retrived eggs. Then they got 14 that stayed fertilized. After 3 days, 7 were left. We transferred 2 embryos and ended up with triplets.

Describe the costs associated with your care under Deirdre Conway.

IUI total cost was about $1300
IVF total costs was about $15,000

8

Doctor

Deirdre Conway

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

9

Clinic

Utah Fertility Center

Pleasant Grove

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

32

Treated

2015

Success with this Doc

No

Treatment

IVF

Diagnosis

Male Factor, Poor Egg Quality

10

She [nurse at Utah Fertility Center] wasn't always fast at call backs but I was always able to get a call back from her or another nurse. She let me know where there were changes in my medications. She ordered all my medications for me. She was compassionate and a cheerleader for me in weight loss as well as in getting a baby...We spent I think 500 for anesesthia, 4000 medications and 8,600 for all dr fee's I also paid for nutrition...It's a clean friendly place. Everyone is compassionate. I liked the nurses and doctor as well. The receptionist could be a little more friendly

+ Read more

Age

32

Treated

2015

Success with this Doc

No

Race

European

Income

$0 - $49K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

IVF

Diagnosis

Male Factor, Poor Egg Quality

10

Describe your experience with Utah Fertility Center.

It's a clean friendly place. Everyone is compassionate. I liked the nurses and doctor as well. The receptionist could be a little more friendly

During treatment, did you feel like you were treated like a number or a human?

He took the time to answer our questions and explain the procedure to us.

Describe your experience with your nurse.

She wasn't always fast at call backs but I was always able to get a call back from her or another nurse. She let me know where there were changes in my medications. She ordered all my medications for me. She was compassionate and a cheerleader for me in weight loss as well as in getting a baby

How was your experience with Russell Foulk?

I love our doctor and plan to go back. He was friendly, compassionate and drew pictures to make sure we understood the procedure and risks and outcome. He met with us for consultation, follow up after failed and has a plan of action for next treatment if we can ever afford to try again.

What one piece of advice would you give a prospective patient of Russell Foulk?

ask questions

Describe the protocols Russell Foulk used in your cycles and their degree of success.

I took menupur, lupron and Bravelle. I had the Bravelle during the period it had a recall and think that might be why my cycle failed. I was also on birth control before. We had ultrasounds and blood draws to monster levels, size etc.

Describe the costs associated with your care under Russell Foulk.

We spent I think 500 for anesesthia, 4000 medications and 8,600 for all dr fee's I also paid for nutrition

10

Doctor

Russell Foulk

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Utah Fertility Center

Pleasant Grove

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

—

Treated

—

Success with this Doc

Yes

Treatment

1 IUI, 1 IVF

Diagnosis

Unexplained

10

Every staff member I ever encountered [at Utah Fertility Center-Pleasant Grove] was wonderful! Very compassionate and caring. Very nice and clean environment and a beautiful building. I never had a bad experience with anyone at UFC. I felt cared for and important each appointment I had with them.... She recommended us doing a mini IVF after our first iui failed. Even on a mini stimulation I was developing OHSS. Dr. Gurtcheff caught this and recommended doing a freeze all cycle. I am so grateful she did. After letting my body heal, we had a successful FET!

+ Read more

Age

—

Treated

—

Success with this Doc

Yes

Race

—

Income

$50K - $99K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

1 IUI, 1 IVF

Diagnosis

Unexplained

10

Describe your experience with Utah Fertility Center.

Every staff member I ever encountered was wonderful! Very compassionate and caring. Very nice and clean environment and a beautiful building. I never had a bad experience with anyone at UFC. I felt cared for and important each appointment I had with them.

During treatment, did you feel like you were treated like a number or a human?

I always felt up to date on info. She would personally call me with info or to help me make decisions. I felt like she would guide me through the decision making process but ultimately let me decide how I wanted to do things.

How was your experience with Shawn Gurtcheff?

She was amazing! I am so happy with the care she provided me! She made sure my health was at the for front and gave wonderful advice on quick decisions that had to be made. She called me personally after a failed iui which really comforted me. We wanted to move fast through this process and she helped accommodate that for us. She is a wonderful and very knowledgeable doctor. I trusted her completely.

What one piece of advice would you give a prospective patient of Shawn Gurtcheff?

Let her know if you want to move on to the next step faster. After a failed iui we quickly moved into IVF and she helped us through that.

Describe the protocols Shawn Gurtcheff used in your cycles and their degree of success.

She recommended us doing a mini IVF after our first iui failed. Even on a mini stimulation I was developing OHSS. Dr. Gurtcheff caught this and recommended doing a freeze all cycle. I am so grateful she did. After letting my body heal, we had a successful FET!

Describe the costs associated with your care under Shawn Gurtcheff.

$10,000

10

Doctor

Shawn Gurtcheff

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Utah Fertility Center

Pleasant Grove

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

—

Treated

—

Success with this Doc

Yes

Treatment

2 IUI, 1 IVF

Diagnosis

Unexplained

10

[Nurses at Utah Fertility Center are] Very knowledgeAble and caring!...This clinic is wonderful! Honestly have no complaints! They have made this difficult process as easy as it can be! They are very organized, clean and the staff makes you feel so cared for! Everyone is so quick to respond to emails and calls! I have been so happy with my experience and so glad I made the switch to do my IVF with them!

+ Read more

Age

—

Treated

—

Success with this Doc

Yes

Race

European

Income

$50K - $99K

Occupation

—

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

2 IUI, 1 IVF

Diagnosis

Unexplained

10

Describe your experience with Utah Fertility Center.

This clinic is wonderful! Honestly have no complaints! They have made this difficult process as easy as it can be! They are very organized, clean and the staff makes you feel so cared for! Everyone is so quick to respond to emails and calls! I have been so happy with my experience and so glad I made the switch to do my IVF with them!

During treatment, did you feel like you were treated like a number or a human?

Always friendly and comforting! They explained everything to me and always there to answer all my questions and concerns!

Describe your experience with your nurse.

Very knowledgeAble and caring!

How was your experience with Shawn Gurtcheff?

Dr. G was amazing! She truely cares and you feel she is part of your team and rooting you on for success! She explains everything so well and doesn't give any false expectations! She is very thourough and quick to respond! She was nothing short of amazing!

What one piece of advice would you give a prospective patient of Shawn Gurtcheff?

Be open and don't hesitate to ask questions and expect honest feed back!

Describe the protocols Shawn Gurtcheff used in your cycles and their degree of success.

We did estrogen priming instead of birth control because I had once had a low AMH blood draw (it had since normalized by the time we started IVF). We then did stims (follistim 225 and one powder of menopur) for 10 days with blood work and ultrasound monitoring. We started ganirilex on atom day 7 and triggered day 10. Egg retrieval was 36 hours. Transfer was 5 days after. Endometrin was started day after egg retrieval. Currently waiting for my beta as I'm filling this out! (already been getting positive at home pregnancy tests :) )

Describe the costs associated with your care under Shawn Gurtcheff.

Before medications $9800

10

Doctor

Shawn Gurtcheff

Communication

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Utah Fertility Center

Pleasant Grove

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

24 - 30

Treated

2010 - 2016

Success with this Doc

?

Treatment

1 IUI, 1 IVF, Donor Eggs

Diagnosis

Recurrent Pregnancy Loss, PCOS, Poor Egg Quality

10

He [Dr. Foulk] remembered every detail of our precious conversations and personally called me after my failed ivf cycle....Dr foulk has helped me deal with my recurrent miscarriages by being patient and very thorough in his treatments. I love that he has a sense of humor and makes me laugh at times I don't want to.

+ Read more

Age

24 - 30

Treated

2010 - 2016

Success with this Doc

?

Race

Other, Prefer not to answer

Income

$50K - $99K

Occupation

Operations

Order & Number of Docs Seen

1st of 2 Docs

Treatment

1 IUI, 1 IVF, Donor Eggs

Diagnosis

Recurrent Pregnancy Loss, PCOS, Poor Egg Quality

10

Describe your experience with Utah Fertility Center.

Clean and organized

During treatment, did you feel like you were treated like a number or a human?

He remembered every detail of our precious conversations and personally called me after my failed ivf cycle.

Describe your experience with the nursing staff.

I love the nurses at this clinic. I honestly missed them when I took a break from treatment. They are always so nice and patient!

What specific things went wrong at this clinic?

Failed to order appropriate test

How was your experience with Russell Foulk?

Dr foulk has helped me deal with my recurrent miscarriages by being patient and very thorough in his treatments. I love that he has a sense of humor and makes me laugh at times I don't want to

What one piece of advice would you give a prospective patient of Russell Foulk?

Be prepared to leave a lot of voicemails. They are a busy office so reaching someone right away hardly ever happens. As far as Dr.Foulk himself, I don't have a single complaint.

Describe the costs associated with your care under Russell Foulk.

I don't remember specific numbers but in all my research his costs were average and competitive with other clinics in the area

10

Doctor

Russell Foulk

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Utah Fertility Center

Pleasant Grove

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

– Read less

10

Age

26 - 30

Treated

2012 - 2016

Success with this Doc

Yes

Treatment

4 IUI

Diagnosis

PCOS

10

[Utah Fertility Center- Pleasant Grove is a] Very nice office. Staff is nice.... [the nursing staff are] Friendly and understanding. Helpful with answering my questions... $53 blood pregnancy test, $900 IUI... I would prefer to see her [Dr. Shawn Gurtcheff] over nurses at my appointments. However, when I did see or talk with her, she was always very kind and answered my questions. I always have my calls returned quickly. I also liked how she followed up with me once my baby was born and at her first birthday

+ Read more

Age

26 - 30

Treated

2012 - 2016

Success with this Doc

Yes

Race

European

Income

$50K - $99K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

4 IUI

Diagnosis

PCOS

10

Describe your experience with Utah Fertility Center.

Very nice office. Staff is nice.

During treatment, did you feel like you were treated like a number or a human?

I liked how she would call me personally from time to time to discuss results but I didn't appreciate not having her see me at appointments. I almost always saw nurses.

Describe your experience with the nursing staff.

Friendly and understanding. Helpful with answering my questions.

How was your experience with Shawn Gurtcheff?

I would prefer to see her over nurses at my appointments. However, when I did see or talk with her, she was always very kind and answered my questions. I always have my calls returned quickly. I also liked how she followed up with me once my baby was born and at her first birthday.

What one piece of advice would you give a prospective patient of Shawn Gurtcheff?

She answered your questions, is quick you return your calls, and makes you feel hopeful.

Describe the protocols Shawn Gurtcheff used in your cycles and their degree of success.

She is good about checking my thyroid levels regularly in case my dosage needs to be adjusted. When I am not responding to fertility meds, she is very good about reevaluating our treatment plan. I always feel like we are moving in the right direction.

Describe the costs associated with your care under Shawn Gurtcheff.

$53 blood pregnancy test, $900 IUI

10

Doctor

Shawn Gurtcheff

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Utah Fertility Center

Pleasant Grove

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

23 - 26

Treated

2013 - 2016

Success with this Doc

No

Treatment

4 IUI

Diagnosis

Endometriosis

10

My husband and I did 4 rounds of iui's after my laporoscopy [at Utah Fertilicy Center]. I have stage 4 Endometriosis. We did chloride, hormone injections, the iui's procedure, and progesterone suppositories. Dr. Foulk did tells us if by the time the 4th round didn't work, it probably means there is damage to my filopian tubed and our only option now is ivf.

+ Read more

Age

23 - 26

Treated

2013 - 2016

Success with this Doc

No

Race

European

Income

$0 - $49K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

4 IUI

Diagnosis

Endometriosis

10

Describe your experience with Utah Fertility Center.

Very professional and friendly environment. I have no negatives :)

During treatment, did you feel like you were treated like a number or a human?

He is very personable, friendly, takes his time explaining things, doesn't rush you, truly seems like he cares about your success

Describe your experience with the nursing staff.

Very friendly, answered my questions, gentle, personable

How was your experience with Russell Foulk?

He is extremely knowledgeable and knows what he is doing. He takes his time with us each time we visit and addresses all our questions. He is very positive and helps me focus on the good that comes from treatments. We feel so lucky to have been treated by him so far.

What one piece of advice would you give a prospective patient of Russell Foulk?

Ask questions, even if it sounds silly. He is so good about informing his patients and gives lots of details.

Describe the protocols Russell Foulk used in your cycles and their degree of success.

My husband and I did 4 rounds of iui's after my laporoscopy. I have stage 4 Endometriosis. We did chloride, hormone injections, the iui's procedure, and progesterone suppositories. Dr. Foulk did tells us if by the time the 4th round didn't work, it probably means there is damage to my filopian tubed and our only option now is ivf.

Describe the costs associated with your care under Russell Foulk.

We have spent around $5,000

10

Doctor

Russell Foulk

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Utah Fertility Center

Pleasant Grove

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

26 - 27

Treated

2014 - 2015

Success with this Doc

Yes

Treatment

5 IUI, 1 IVF

Diagnosis

Tubal Blockage

10

The receptionist [at Utah Fertility Center] wasn't very friendly. But the staff and nurses in the back made up for that...The IVF cost was 7900 I believe and shots were another 4000...I love the nurses there. They knew me and my husband by name and I still keep in touch with a couple of them...The first visit we saw Dr. Faulk he did a ultrasound. He found out that one of my tubes had a blockage. He was very clear that he wanted to try three IUIs and then move onto IVF.

+ Read more

Age

26 - 27

Treated

2014 - 2015

Success with this Doc

Yes

Race

Other

Income

$50K - $99K

Occupation

—

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

5 IUI, 1 IVF

Diagnosis

Tubal Blockage

10

Describe your experience with Utah Fertility Center.

The receptionist wasn't very friendly. But the staff and nurses in the back made up for that.

During treatment, did you feel like you were treated like a number or a human?

His nurses were so nice. They knew me by name and I still keep in touch with some of them.

Describe your experience with your nurse.

I love the nurses there. They knew me and my husband by name and I still keep in touch with a couple of them.

How was your experience with Russell Foulk?

He is very smart and knew what was wrong the first time we saw him. He was very clear with what he wanted to try and the direction he felt was best for us. I was diagnosed with unexplained infertility until we saw Dr. Foulk.

What one piece of advice would you give a prospective patient of Russell Foulk?

Try to be patient and trust that everything will be OK. Trust in the nurses and know that they are trying their best to reach your goal.

Describe the protocols Russell Foulk used in your cycles and their degree of success.

The first visit we saw Dr. Faulk he did a ultrasound. He found out that one of my tubes had a blockage. He was very clear that he wanted to try three IUIs and then move onto IVF.

Describe the costs associated with your care under Russell Foulk.

The IVF cost was 7900 I believe and shots were another 4000

9

Doctor

Russell Foulk

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Utah Fertility Center

Pleasant Grove

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

9

Age

—

Treated

—

Success with this Doc

No

Treatment

8 IUI, 6 IVF

Diagnosis

Poor Egg Quality

9

The nurses [at Utah Fertility Center] don't work every day of the week, so if you leave them a message, you may not hear back. Sometimes, I would be expecting a phone call and not hear back. That was frustrating, but it never caused any problems that couldn't be fixed.... They are efficient and appointments are quick and easy. The clinic itself is decorated nicely and comfortably. There's always enough room in the waiting room. The nurses are so nice. The financial staff and front desk staff haven't been quite as friendly. :)

+ Read more

Age

—

Treated

—

Success with this Doc

No

Race

European

Income

$200K - $499K

Occupation

—

Order & Number of Docs Seen

4th of 4 Docs

Treatment

8 IUI, 6 IVF

Diagnosis

Poor Egg Quality

9

Describe your experience with Utah Fertility Center.

This clinic has very high success rates. They are efficient and appointments are quick and easy. The clinic itself is decorated nicely and comfortably. There's always enough room in the waiting room. The nurses are so nice. The financial staff and front desk staff haven't been quite as friendly. :)

During treatment, did you feel like you were treated like a number or a human?

He was kind and attentive and encouraging.

Describe your experience with your nurse.

The nurses don't work every day of the week, so if you leave them a message, you may not hear back. Sometimes, I would be expecting a phone call and not hear back. That was frustrating, but it never caused any problems that couldn't be fixed.

What specific things went wrong at this clinic?

Failed to call in prescriptions to pharmacy

Provided conflicting information

How was your experience with Russell Foulk?

He is a great doctor, so far. He's thorough and looks at all the angles/options for treatment. He was great at letting me know how many eggs were retrieved (which was important to me) before I left the clinic after retrieval.

Describe the protocols Russell Foulk used in your cycles and their degree of success.

We did IVF with ICSI. We used Lupron Depot for three months before IVF in hopes that it would improve egg quality. It didn't seem to make much of a difference in embryo quality.

Describe the costs associated with your care under Russell Foulk.

It was $9800 to do IVF with ICSI

9

Doctor

Russell Foulk

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

9

Clinic

Utah Fertility Center

Pleasant Grove

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

36 - 39

Treated

2013 - 2016

Success with this Doc

Yes

Treatment

IUI, 2 IVF, Donor Eggs, Donor Sperm

Diagnosis

Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality

10

When our original calendar [at Utah Fertility Center] was created it was created wrong for Gurtcheff's schedule. So we had to reschedule all our appointments so it got some confused...Gurtcheff I consider to be very professional and caring. She was genuine but honest. Concerned about us. We miscarried and she helped us through the entire process. She is very personable. She is very helpful to try and help is achieve all our goals for having children and never once did we feel uncomfortable being a same sex couple. We were happy with the entire process although it wasn't easy.

+ Read more

Age

36 - 39

Treated

2013 - 2016

Success with this Doc

Yes

Race

Prefer not to answer

Income

$100K - $199K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

IUI, 2 IVF, Donor Eggs, Donor Sperm

Diagnosis

Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality

10

During treatment, did you feel like you were treated like a number or a human?

She new us and our situation each time. And took time out for us when needed.

What specific things went wrong at this clinic?

Lost appointments

How was your experience with Shawn Gurtcheff?

Gurtcheff I consider to be very professional and caring. She was genuine but honest. Concerned about us. We miscarried and she helped us through the entire process. She is very personable. She is very helpful to try and help is achieve all our goals for having children and never once did we feel uncomfortable being a same sex couple. We were happy with the entire process although it wasn't easy.

What one piece of advice would you give a prospective patient of Shawn Gurtcheff?

Don't be afraid to ask questions.

Describe the costs associated with your care under Shawn Gurtcheff.

Medications, procedures. The only thing we did not pay for was blood draws and ultrasounds. They were covered by insurance.

10

Doctor

Shawn Gurtcheff

Communication

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Utah Fertility Center

Pleasant Grove

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

31

Treated

2015

Success with this Doc

Yes

Treatment

3 IUI, 1 IVF

Diagnosis

Unexplained

10

I have no complaints about the clinic [Utah Fertility Center]. They were very professional in handling such a private and delicate situation....I have no complaints for Dr. Conway. From start to finish, she was caring but professional. I didn't feel like a number and I feel that is hard to come by in Utah. Dr. Conway always knew who I was and helped me understand what was going on and also allowed us to have control over our decisions....Dr. Conway is the best doctor I've ever been to

+ Read more

Age

31

Treated

2015

Success with this Doc

Yes

Race

European

Income

$100K - $199K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

3 IUI, 1 IVF

Diagnosis

Unexplained

10

Describe your experience with Utah Fertility Center.

I have no complaints about the clinic. They were very professional in handling such a private and delicate situation.

During treatment, did you feel like you were treated like a number or a human?

Dr. Conway is the best doctor I've ever been to, aside from the fertility aspect. She is genuine and caring, but also very informative.

How was your experience with Deirdre Conway?

I have no complaints for Dr. Conway. From start to finish, she was caring but professional. I didn't feel like a number and I feel that is hard to come by in Utah. Dr. Conway always knew who I was and helped me understand what was going on and also allowed us to have control over our decisions.

10

Doctor

Deirdre Conway

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Utah Fertility Center

Pleasant Grove

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

—

Treated

—

Success with this Doc

Yes

Treatment

IVF

Diagnosis

Endometriosis, None

10

[Nursing Staff at Utah Fertility Center] Great communication, calls returned promptly, would get you back for blood draws fast so I could get to work...Clean lobby and rooms, friendly staff, very comfortable atmosphere. Very nice structure. Good location both pleasant grove and Murray. Love love love the Dr and the stuff....It was a great experience, questions were always answered...[Dr. Gurtcheff] Very compassionate, trustworthy, let's you know possibilities, interested in our journey, excited when it happened, awesome bedside manne

+ Read more

Age

—

Treated

—

Success with this Doc

Yes

Race

Other

Income

$0 - $49K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

IVF

Diagnosis

Endometriosis, None

10

Describe your experience with Utah Fertility Center.

Clean lobby and rooms, friendly staff, very comfortable atmosphere. Very nice structure. Good location both pleasant grove and Murray. Love love love the Dr and the stuff. Thanks for helping make our dreams come true

During treatment, did you feel like you were treated like a number or a human?

It was a great experience, questions were always answered

Describe your experience with the nursing staff.

Great communication, calls returned promptly, would get you back for blood draws fast so I could get to work

How was your experience with Shawn Gurtcheff?

Very compassionate, trustworthy, let's you know possibilities, interested in our journey, excited when it happened, awesome bedside manner. Acted like I was her first and only patient was never rushed

What one piece of advice would you give a prospective patient of Shawn Gurtcheff?

Nothing. I loved her

Describe the protocols Shawn Gurtcheff used in your cycles and their degree of success.

Mini IVF

Describe the costs associated with your care under Shawn Gurtcheff.

Don't remember my insurance covered most of the cost

10

Doctor

Shawn Gurtcheff

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Utah Fertility Center

Pleasant Grove

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

30

Treated

2016

Success with this Doc

?

Treatment

1 Fertility Medications

Diagnosis

—

10

It’s a warm atmosphere the office [Utah Fertility Center- St. George] when you walk in the waiting area is nice and all the family card announcements are fun to see and read about on the wall.... He told us $13,000 for ivf cycle or $1,000 a month for iui.... I met her [a nurse] 1 time when we went in for our referrred initial consult and she was very nice and easy to talk with. She answered our questions. We are meeting with her tomorrow to go over the calendar for all my upcoming procedures and protocols.

+ Read more

Age

30

Treated

2016

Success with this Doc

?

Race

Other

Income

—

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

1 Fertility Medications

Diagnosis

—

10

Describe your experience with Utah Fertility Center.

I don’t have a whole lot of information yet to really say much. It’s a warm atmosphere the office when you walk in the waiting area is nice and all the family card announcements are fun to see and read about on the wall.

During treatment, did you feel like you were treated like a number or a human?

He was very nice and I knew he wanted to help us. He was very concerned and spent time with us and answering all my questions. I didn’t feel rushed and I liked the way he handled our situation. He remembered us from before and that made a huge difference even knowing our other kids names and faces. It was very refreshing to see the care he had.

Describe your experience with your nurse.

I met her 1 time when we went in for our referrred initial consult and she was very nice and easy to talk with. She answered our questions. We are meeting with her tomorrow to go over the calendar for all my upcoming procedures and protocols.

How was your experience with Russell Foulk?

He was very good at explaining and helping us come to a plan for us that would work with our schedule and what we wanted to do. We have only met him 2 times. Once in 2016 and now again this February 2018. We all decided to go with ivf and so I’m just barley beginning the process in the middle of birth control. I look forward to going through the procedures and I’m excited to grow our family. Dr Foulk was very personable and easy to talk to the 2 times we have met. I hope to see him more throughout the process.

What one piece of advice would you give a prospective patient of Russell Foulk?

Um that he’s very easy to talk to and ask questions.

Describe the protocols Russell Foulk used in your cycles and their degree of success.

I’m just starting so I haven’t really gotten to that point. I’m still in the middle of birth control pills. So I’m at the very very beginning. I have an upcoming water ultrasound and a calendar review tomorrow to go over what to expect and everything. We did decide to do embryo testing and find out which eggs would be best to transfer when I get to that point.