Industry Consulting Service (ICS)

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MS Dynamics AX Integration & Customization Experts

Industry Consulting Service (ICS) is a Microsoft Certified Partner and an innovative provider of end-to-end ERP development and consulting services. Since 2008, we’ve been working exclusively with Microsoft Dynamics AX (formerly Axapta) solution and providing our services to both end users and other MS partners all over the world.

Our Services

With its head office in Lithuania and the main development center in Belarus, ICS has a global team of 30+ senior AX developers and consultants with an in-depth knowledge of almost all AX modules and an extensive experience in such areas as Financial Management, Production, Transportation Management, Retail Sales, Warehouse Management, and in DMF and SSRS (Dynamics 365 for Finance and Operations, Dynamics AX 2012, 2009, 4.0, 3.0).

Our custom-tailored off-site and on-site ERP development and consulting services help our clients accelerate their business performance, maximize business opportunities, improve their bottom line, and enable them to manage their businesses more effectively.

ICS introduced a Microsoft ERP solution to increase production efficiency. They integrated Dynamics AX 2012, designed global templates and business requirements, and handled roll-out and stabilization.

The Reviewer

10,000+ Employees

Hungary

Robert Debreceni

Head of Application Technical Services, Norsk Hydro

Verified

the reviewer

Head of Application Technical Services, Norsk Hydro

Robert Debreceni

Manufacturing

10,000+ Employees

Hungary

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

4.5

Willing to refer:

5.0

the review

"...their readiness to react in the face of new requirements or unexpected issues was instantaneous."

Jun 04, 2018

The Review

Feedback summary:

The solution influences ever part of business operations. ICS managed the project flexibly, effectively incorporating new requirements and adapting to roadblocks, all while maintaining top-level quality. Reliability and professionalism are hallmarks of their service.

the review

I’m the Head of Application Technical Services at Norsk Hydro. We’re an international aluminum company with over 35,000 employees in 40 countries.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Industry Consulting Service (ICS)?

We needed to implement Microsoft Dynamics AX 2012 in our plants. This included development of global templates and specific business requirements, implementation / roll outs, bug fixing, and enhancements.

What were your goals for this project?

The goal was to have a full-scope enterprise resource planning (ERP) solution to make our production process more efficient.

SOLUTION

How did you select this vendor?

We needed reliable, flexible, hard working professionals that could support our project remotely and on-site. We measured their technical capability, as well as their soft skills, which are essential in handling discussions with our local business.

Can you go into detail about the services they provided and the scope of the project?

The company provided professional consultancy, design assistance, execution of development activities, and they handled roll-outs and stabilization.

What was the team composition?

The team was a mixture of different skillsets based on different modules. We had and still have resources from several European countries.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The solution covers all of our manufacturing activities, including production, finance, and sales, so it was one of the biggest projects in our history. It affected a huge change in our key plants, since it involved our overall business process, so careful planning, design, and execution during preparation and roll-outs were required.

How was project management arranged and how effective was it?

Despite the challenges during the project, their project manager was impressive. They kept all of our deadlines, the quality was excellent, and their readiness to react in the face of new requirements or unexpected issues was instantaneous.

What did you find most impressive about this company?

Their reliability, flexibility, high quality, and professionalism stood out to us. This clearly describes why we’ve been working with them for years.

Are there any areas where they can improve?

I can’t define anything to improve.

5.0

Overall ScoreWe’re fully satisfied with their service.

5.0Scheduling

ON TIME / DEADLINES

ICS is open and flexible. It was easy to schedule the activities with them.

4.5Cost

Value / within estimates

5.0Quality

Service & deliverables

They’re always top quality during the preparation, roll outs, and with daily support.

the review

I am the business development manager for an outdoor furniture company in Austria.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Industry Consulting Service (ICS)?

We have been working with ICS for many years while expanding our enterprise resource planning (ERP) system, Microsoft Axapta. This year, we fully developed an Android app that allows real-time integration of our ERP with the SQL database.

What were your goals for this project?

We wanted to be able to scan QR codes with an Android phone, create shopping carts, and transfer the results to the ERP system. The app also needed to display inventory information, stock quantities, and shipping details like product size and weight.

SOLUTION

How did you select this vendor?

ICS has been trustworthy and fully understood our targets and business needs.

Describe the project in detail.

I prepared a basic wireframe for the app, and ICS confirmed the project goals. They filled in all of our staffing needs.

What was the team composition?

We had a project manager, an Android developer, and several ERP developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were able to give Android phones to all members of our sales team and inventory crew. Both teams use the app, which handles both roles separately.

How effective was the workflow between your team and theirs?

The workflow was efficient and fluid. Once I got the prototypes from ICS, I sent them my response the next day, and the team started iterating the next generation. Our communication was clear and quick, so we had no misunderstandings.

What did you find most impressive about this company?

They never forgot tasks, kept in touch via email and Skype, and managed the project well. We achieved great results together.