This guide includes sample interview questions that help develop understanding about organization/department, activities, processes, performance measures and technology.

Sample questions include: What is the mission of your department? How does this mission support the mission of the organization? How well does your department accomplish its mission? What are the major activities performed within each functional area of this department? What products does your department produce? What services does your department provide? How has productivity changed during the past 5 years for this department?