SALT LAKE CITY--(EON: Enhanced Online News)--inContact, Inc., a NICE company (Nasdaq:NICE), the leading provider of cloud
contact center software and workforce
optimization tools, today announced that an innovative health
solutions company is migrating 800 contact center agents to inContact
Customer Interaction Cloud. The company – which specializes in
delivering solutions that make quality health care more available,
affordable and personally relevant for everyone – will use inContact
cloud software to increase agent efficiency and customer satisfaction.

“It’s critical for healthcare organizations to have a solution in place
that is scalable and easy to use while also complying with industry
regulations”

The company is replacing its outdated and inflexible on-premises call
center product due to limitations in reporting capabilities and an
inability to operate at maximum capacity due to its instability issues.
inContact omnichannel routing, through the seamlessly integrated
Automatic Call Distribution (ACD) and Interactive Voice Response (IVR)
offers the organization a flexible solution that is able to scale with
current and future business needs. Industry-leading Voice as a Service network
connectivity from inContact will improve the company’s customer
service quality and reliability to ensure no connectivity or latency
issues through its crucial voice channel. inContact cloud solutions are
able to unify all contact center resources onto one secure platform and
scale operations up and down to meet demand while enhancing experiences
for customers and agents.

“It’s critical for healthcare organizations to have a solution in place
that is scalable and easy to use while also complying with industry
regulations,” noted Paul Jarman, inContact CEO. “As a company delivering
several different solutions in the health care ecosystem, its contact
center technology must be secure, intuitive and agile to meet
fluctuating customer demands, while consistently deliver positive
customer experiences throughout the organization.”

In addition to the inContact core cloud platform, the health solutions
company will implement inView™,
a suite of management tools developed to drive agent engagement and
empowerment with real-time visibility and gamification. Using inView™,
the company can aggregate data from multiple sources for intelligence
routing, including inContact ACD and IVR and integrated Customer
Relationship Management tools. Additionally, it will leverage inContact
Quality Management module to provide quality assurance and
management staff with a clear way to evaluate employee performance,
ensure adherence to corporate procedures and maximize staff productivity.

inContact is the cloud contact center software leader, with the most
complete, easiest and most reliable solution to help organizations
achieve their customer experience goals. Recognized as a market leader
by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact continuously
innovates in the cloud and is the only provider to offer a complete
solution that includes the customer interaction cloud, an expert service
model and the broadest partner ecosystem. inContact is a part of NICE
(Nasdaq: NICE), the worldwide leading provider of both cloud and
on-premises enterprise software solutions, helping organizations of all
sizes deliver better customer service, ensure compliance, combat fraud
and safeguard citizens. Over 22,000 organizations in more than 150
countries, including over 80 of the Fortune 100 companies, are using
NICE solutions. For more about NICE, visit www.nice.com.
To learn more about inContact, visit www.incontact.com.

Forward-Looking StatementsThis press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Jarman, are based on the
current expectations of the management of NICE Ltd. (the Company) only,
and are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ materially
from those described herein, including but not limited to the impact of
the global economic environment on the Company’s customer base
(particularly financial services firms) and the resulting uncertainties;
changes in technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products, technologies
and personnel; loss of market share; pressure on pricing resulting from
competition; and inability to maintain certain marketing and
distribution arrangements. For a more detailed description of the risk
factors and uncertainties affecting the Company, refer to the Company's
reports filed from time to time with the Securities and Exchange
Commission, including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made as
of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.

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