Consumers are using more energy than normal for this time of the year (56%) but far fewer (35%) are yet to consider the impact on their bills.

Challenges faced by prepayment meter customers (e.g. being unable to top up because local shops are closed, they’re self-isolating at home or they’re unable to afford to top up).

Families with children and young people are also experiencing greater financial strain.

Consumers call for more advice on lowering energy consumption throughout this time, as well as long-term support to customers who will need to repay debt down the line. There is also a need to effectively communicate already available support, with personalised messaging for different groups.