If you need support from Yola please contact us via support@yola.com or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!

Confirmation request of transaction cancellation and refund

Hi. I've sent a screen shot of my subscription cancellation form and asked for confirmation that the transaction has been cancelled and my money refunded several times but I keep being sent automated replies to follow the link again and cancel. Can someone please personally get in touch. The service I've received so far has been appalling.

Thank you for bringing this to our attention. We can confirm that the account you were e-mailing from has been cancelled. However, we are unable to locate any payments to be refunded. Jackie will be in touch with you for more details.

Please note that we cannot process account-related requests on our public Support Forum. We'll therefore continue to be in touch with you via e-mail only. Thank you for your understanding.