IBM Runtimes for Business

Frequently asked questions

Get answers to the most commonly asked questions about this product.

Choosing the right fit

Do I need IBM Runtimes for Business for IBM products that embed a Java runtime?

No. IBM products that bundle a Java runtime (such as WebSphere Application Server) already include support for the embedded Java runtime. No additional support or licensing is required for these Java runtimes.

Will I be charged just for installing OpenJDK with OpenJ9 on my work laptop?

No. OpenJDK with Eclipse OpenJ9 remains free to use.

Do I have to pay for support for every installation of my Java runtime environment?

No. You pay only for those servers and workstations that you want support for. Note: IBM products that bundle a Java runtime already include support for the embedded Java runtime. No additional support or licensing is required for Java runtimes acquired as part of these products.

Support

Do I need to pay for support for every single instance of my OpenJDK with Eclipse OpenJ9 runtime?

No. You choose which OpenJDK with Eclipse OpenJ9 runtime environments you want IBM to support, whether these are running on a desktop or on a server.

Can I get security patches and updates for OpenJDK with Eclipse OpenJ9 runtimes, not under a support contract?

Yes. You can continue to get community-based updates from the AdoptOpenJDK community.

What are the Standard support hours?

Standard support hours are 8am – 5pm, Monday – Friday. If your problem is critical (severity level 1), we provide 24 x 7 x 364 (Except on Dec. 25) Note: Times listed are for the customer’s time zone. However, support might not be available during local public holidays.

What is the Response target?

Two business hours. Note: The response target is our objective to respond to your high severity support request. In some cases the initial response could result in a resolution of your request, or it will form what additional actions are required to achieve technical resolution of your request

Are Developer Assistance Incidents included?

No.

Is the support worldwide?

Yes.

Will I continue to get free security updates for my Java runtime environment?

Yes. IBM is working with the community to keep the open source OpenJDK up to date with security fixes.