Be great. Stay ahead.

Customer Success Advisor (English and Italian)

Poland, Gdańsk

GetResponse is an online marketing platform that has all it takes to build our customer’s brand online. 350k of marketers and entrepreneurs around the world have already trusted us, no matter the size of their business.

We've been here since 1998 and now we’re a group of 370+ people working from 8 offices on 4 continents. We’re global and multicultural, yet we all share the same values.

Our team grows along with our product. Want to grow with us?

You’ll convince us if you:

have excellent language skills in English and Italian (additional languages like Portuguese, Spanish, German, Russian or Polish are a plus)

can thrive as part of a multinational team

have online marketing acumen and preferably some technical background

are open to new experiences and ready to acquire new information at a fast pace

are ready to work with customers and co-workers from all over the world

have the ability to easily handle a number of interactions at the same time

have superior verbal and written communications skills and are ready to master your speed-typing skill

are an outgoing “people person” with an upbeat attitude

What responsibilities will you have?

respond to enquiries and educate our Customers on our products by chat and email

troubleshoot problems for Customers

coordinate solutions with IT and management

help customers build successful businesses

Perks of being a part of the team:

drive the success of GetResponse SMB customers from all over the globe

gain experience working with people from different countries and continents

get a one-month induction training program

be acknowledged for your successes and efforts (with a monthly bonus and varied possibilities to grow within the company)