silverblackrl

So far customer service has been pretty responsive trying resolve my missing tv. I sent one email this morning and have received two responses since. I've been told they are "currently resolving an issue regarding an unsual delay in tracking information." Still don't know when my tv will get here but they did confirm at least it has shipped and they're going to refund my $5 shipping. At least it looks like they're trying to fix things. Thank you woot.

dshirack

I would just like to say, outside of SmartPost delivering my 5 purchases this week...including my 37" lcd to my neighbor's house, I am pleased (thank goodness for honest neighbors). My TV looks great. No scratches other than the base. It doesn't matter as it's going on the wall. Picture looks as good as my brand new Samsung 40" and that was compared side by side on HDMI cables. I just wanted to let folks know that mine came from purr fect refurbs and so far I am really happy. Will update if things change. Keep the faith people!

cmusicfan05

Got mine in yesterday. It's a 32" LCD instead of a 32" LED but it has 4 HDMI ports over the 2 that the LED was supposed to come with...

Anyways, it was packed well. The outside box was in perfect condition. After opening the outside box, I noticed yet another box packed in foam. The TV was inside of that box, also wrapped in foam. The TV looks brand new -- including all of the protective plastic film. Plugged it in and it works fine.

ixll

Well, I got my Visio on Monday, plugged it in Tuesday night for the kids to use upstairs and it worked fine all night, Wednesday after work, it won't power all the way on. Just sits at the visio logo and no response when pressing power buttons, etc....

blah, I didn't want to deal with this, if I had realized the risk in buying a tv on here, I would have just went and spent the extra $50 and got it at BB.

umzy

Returned from vacation and the long awaited Vizio was delivered today. Box was in decent shape, can't tell you if it works or not since there's NO POWER CORD OR REMOTE. Seriously? I get the feeling by the time I get this sorted, the warranty will be expired. Not happy, not happy at all.

ROGETRAY

umzy wrote:Returned from vacation and the long awaited Vizio was delivered today. Box was in decent shape, can't tell you if it works or not since there's NO POWER CORD OR REMOTE. Seriously? I get the feeling by the time I get this sorted, the warranty will be expired. Not happy, not happy at all.

We're sorry to hear you are missing accessories with your new purchase. Please email us at service@woot.com and we'll be glad to assist you will your order.

umzy

ROGETRAY wrote:We're sorry to hear you are missing accessories with your new purchase. Please email us at service@woot.com and we'll be glad to assist you will your order.

Sincerely,
Woot Staff

I emailed Woot customer service, but if the cord and remote are going to take another 2 SmartPost weeks, I'll send the TV back. Also, "accessories" are akin to a matching pair of cufflinks or a tie clip. A power cord and remote are more like "necessities". Yeah, I'm slightly irked.

umzy

We are very sorry about that. Unfortunately, we do not have any replacement parts to send. However, the refurbisher should be able to assist you under the warranty the product was issued with:

http://www.purrfectrefurbs.com/site/content/product-registration

http://www.purrfectrefurbs.com/site/content/contact-us

866-991-4779
Live agents are available Monday through Friday, 9:00 AM - 5:00 PM Pacific Time

Please let us know if they are unwilling or unable to assist you.

So I buy a TV from Woot, they send me a TV missing a cord and remote and I have to deal with these refurb. people for a "warranty issue"? And to top it off, the 866 number gives me a recording that says they are experiencing technical issues and to call back later. How do I return this damn thing?

egoldman82

Bought this TV... ended up getting TV that was 2 years older, 2 inches thicker (not razor) and an LCD not an LED. Then have to ship it back and wait 30 days to get my money back.. (still waiting). That's the last time I use this site to purchase TV's. Huge wast of my time... oh ya. they wouldn't refund my shipping. Looking for deal on TV. use TigerDirect or go to bestbuy and look at returned items... At least they have customer service.

dshirack

Watched my tv for a total of around 8 hours since it arrived. Now it just displays "vizio" when turned on and won't go to programming. I unplugged for an hour and got the same. Held power button on tv for 30 seconds then plugged in again and the same. Vizio tech support is sendeng me a firmware upgrade I plug into the usb port (obviously). Just wanted to share that vizio will deal with you direct even though its a refurb (I told them this). I used the chat feature at vizio.com.

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