Privacy Policy

This privacy policy explains how we protect your personal information and data online, so that you can feel confident and happy to use our website. Your trust is very important to us.

Please enjoy browsing the Sole Bliss website. If you have any questions, please contact us on info@solebliss.com or call us on +44(0)1923 227400.

General Information

This website is run by Sole Bliss Limited (“we” and “us”). In compliance with the Data Protection Act 1998, you have full control over the information we store and the information you receive from us. This Privacy Policy explains the information Sole Bliss Limited collects, how we use it and what choices you have so you can experience the best service.

Why we collect your data

We want to give you the best possible experience with Sole Bliss and the data we hold about you helps us to expedite and personalise our service to you.

When do we collect information?

We collect your information in various ways, whether online or by telephone when speaking to one of our customer service representatives. This can be by inputting your contact details when:

Placing an order and/or enquiry

Filling in the ‘contact’ form

Subscribing to our mailing list

Engaging with us on social media

Participating in a survey

Entering a prize draw or competition

The Information we collect

We do not pass or share your information on to any external companies. Any information we hold is confidential.

We do not hold excessive personal data. The most information we collect from you is when you place an order with us. This includes: your name, email address, contact telephone number, home address and delivery address.

We do not retain any payment information.

How we use this information

The information we obtain from you is used in numerous ways to give you the best service.

To respond to any questions or comments

To tailor our services to your requirements

To show you advertisements that you may be interested in

To send you relevant emails/ updates about particular products

Cookies Data

Depending on how you access the Sole Bliss website, we may use “cookies” or similar technology to track and record log data. “Cookies” are small files that are stored on your computer that can improve your experience when using the website. These can be accessed by the web server or your computer. This enables the server to deliver a page that is tailored to the user. Online security is always a concern, nevertheless Cookies don’t present a threat to privacy as they can only be used to log data that the user has voluntarily provided or that the web server already possesses.

Device Information

We may gain technical information when you visit our website. Often, we can collect information about the device you’re using, the browser you’re using and device settings. This however depends on your device settings to determine how much access we have.

To understand more about the information your device makes available to us, please directly contact your device manufacturer or check the policies on their website.

Log Data

Our server automatically stores user data (log data) each time they use the Sole Bliss website. From this log data, we may be able to obtain your browser types and settings, the time you spend on the website, how you navigate through the Sole Bliss website and Cookie data.

Email Flyer

Through our email flyer server, Mail Chimp, we collect minimum personal information including your name and email address. Users can subscribe to our regular email flyers at their own discretion through the website.

(if you would like to unsubscribe from our mailing list, please contact us on info@solebliss.com or call +44(0)1923 227400).

Social Media

We regularly post content on Twitter, Facebook, Instagram & Pinterest to promote our brand awareness and to engage with you. We will not post any information on our social media channels about any customer without their prior consent.