If anyone out there is thinking of putting together a class action lawsuit please contact me! They have jerked me around now for 3 weeks.

Their product no longer works on iMac El Capitan - personally I think they did this on purpose because of the launch of their new cloud which requires you to pay - so that you can't just continue using your older neat scanner..

I emailed the company and they emailed back "directions" to solve the problem. The directions made no sense, so I emailed them again. They gave me additional directions. That too didn't work.

So I emailed them a 3rd time. They said I should call them, gave me a number, and said I should reference the provided case number. So I called. Seems you have to establish a paid account to actually get a live person on the phone, and if you don't pay, the computer hangs up on you.

So I emailed again. This time they said if I give them a 2 hour window they would call me.

So I leave work early (they can only do this during business hours), sit by the computer and phone, and just keep getting angrier and angrier....of course they don't call. Would love to sue them for doing this to us!

I am having issues with my software and find out now I have to pay for something I've already paid for?

I'd be happy to be lead plaintiff in a class action.

Kwreed@hotmail.com

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Anonymous

AnonymousDec 07, 2016Blanchard, Oklahoma, United States#1251425

This scanner has never worked like tv ad shows, now it lost thousands of my scans after their so called upgrade to fix el capitain issues which has to be reinstalled about every other day, then turning the scanner off and on several times for the No Paper Detector to stop popping up.. I am like you, think all this is for ppl to move to the cloud thing for monthly subscription.

I am not sending my information to their "cloud" for them to look through in the first place. How can they get away with this after paying so *** much for this 400 dollar paperweight?

The recognition software no longer is reliable. I cannot get a local copy of the data anymore. I have been in contact with their email support for several months now. A new person gets the case and asks for the version of the software.

My most recent request has been ignored for 7 days so far. I just sent them another request. The old desktop version was reliable (crashed occasionally) but maintained my data. I had become dependent on Neat.

Now I cannot trust it. I'll gladly do anything to assist in either stopping their scam or pressuring them to do something positive.

I will be glad to send you my email address so we can get the ball rolling. I feel like I was taken advantage of and now I have this machine and can no longer use it, destroyed my original copies because I thought this was the answer..

now I am screwed and no one cares.

I cannot replace those documents!! I am devastated and ready to get on board.

Now this all this switching up after consumers have purchased the product (which wasn't cheap!) I can no long access any of my documents or contact any concerning this. They sold me a glorified piece of ***. I call it a gimmick. They get everyone on board and the product works great so more people buy it.

Then they switch things up and no one can access their documents or get help from the company.

I am definitely on board!!! contact me and lets get the ball rolling because we were dupped!