Community

Canberra Connect’s year in review

Someone from TAMS has valiantly returned from the coast to put together Canberra Connect’s year in review:

Canberrans contacted Canberra Connect over 7.3 million times last year, with more than 718,000 calls, over 34,000 pieces of electronic feedback, 6.1 million online visits and 510,000 shopfront customers.

“It is fantastic to see the growth of this service, which is particularly evident when comparing today’s transaction volumes to when Canberra Connect was established 14 years ago. In 2001 Canberra Connect received only 1.185 million points of contact, a figure which has significantly increased,” said Minister for Territory and Municipal Services, Shane Rattenbury.

“Canberra Connect has become the first contact point for all Canberrans to access government information, payment and services, 365 days a year. New services added in the past year include:

— Working with Vulnerable People background check applications

— Online enrolments for public schools and a range of other online SmartForms

— The Fix My Red Tape service – an online feedback tool designed to give individuals a mechanism to identify any ‘red tape’ that affects or impedes their ability to do business within the ACT

— A mobile interface for the Canberra Connect website, including the Fix My Street service.