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Customer Service That Leads to Happy Customers

Do you ever have grouchy customers who give you a hard time? Well, February 16th is your opportunity to make their day. Do a Grouch a Favor Day is a call for your small business to improve their experience and your reputation with smarter customer service. Good quality customer service is the key to establishing a loyal customer base that appreciates your business.

Here are some useful tips that will turn a grouchy frown upside down:

Personable Approach- First impressions count! Be sure to greet them with a smile and warm welcome. Your enthusiasm can improve their enthusiasm.

Clear Communication– Actively listening to a customer’s request and responding positively can assure them of your sincere willingness to help. Understanding their needs clearly will help you avoid mistakes.

Commendable Performance– Respond to a customer’s request with urgency. Exceeding their expectation will win their trust and frequent business. Good service=Good customers!

Take Personal Responsibility– Be responsible, get to the root of a customer’s dissatisfaction and try to resolve a conflict with courtesy. Apologizing for an inconvenience and correcting it will reassure a customer of your businesses’ quality service.

Customer Focus- It is always about the customer! Focus on the quality of business and the high quantity will follow. Keeping your current customers happy will lead to new ones.

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