Access, illegal or unauthorized, to computers, websites, bank accounts or networks belonging to another person / persons, or attempts to penetrate another person's systems ("hacking").

In addition, any activity that can be used as a precursor to attempts to enter the system (for example, port scanning, "stealth" scanning or other information gathering).

1.8. Fraudulent projects.

1.9. Sale and distribution of stolen credit cards.

1.10. Phishing

1.11. Illicit trade of medical products.

1.12. Terrorism.

Also any action that contradicts the laws of the country and the rules of location is prohibited.

2. Activities allowed in some locations

2.1. Adult (pornography) is allowed in a number of locations.

2.2. Torrents are allowed in a number of locations, under the condition that the contentious issues on complaints are resolved.

2.3. Streaming is allowed in a number of locations.

2.4. Music and online video sites (if they can partially violate copyright) are allowed in a number of locations, provided that illegal materials are removed on request from the copyright holders.

2.5. VPN, proxy, and similar services (except for personal use) are allowed only if their customers are not anonymous, and upon request from the competent authorities, their full requisites (personal data, payment details, IP-addresses, etc.) can be provided. .)

2.6. Hosting providers (resellers). The requirements are the same as for public VPN services.

Terms Of Service

Terms of Service (TOS)

By the Provider (IPSERVER) to the Client (End-user).

Version of 14/02/2018.

1.Order of new services and privacy.

1.1. Ordering services clients need to make phone number confirmation and E-Mail verification (once). The phone number confirmation is carried out in the automatic mode - SMS-code or voice code.

1.2. A photocopies or a scanned copy of an official document (passport) is not required, but in some cases, we can request this document. In this case, the document will be deleted after verification to ensure the security and confidentiality.

2.The test period for VDS (7 days).

2.1. Test access is only for testing the service, but not free use.

2.2.Test access is available after 100% prepayment. A cancellation of the Service with a full refund of money can be requested within 7 days.

2.3 If you continue to use the Service after 7 days, the countdown goes from the first day of the order activation.

3.Payment and disabling of services.

3.1. You must pay for all services before the "End Date". The lack of payment entails the cancellation of the service without any warning. 3.2. The Client undertakes to inform the Provider in advance of any payment delays.

3.3. You must pay all rental days, including days of downtime, directly related to the disconnection of the service due to lack of payment.

3.4. Paid services for the Client can be turned off if there are any other overdue unpaid bills.

3.5. The cost of the Services in the locations of France, Canada, Germany, the Netherlands, Luxembourg, Czech Republic, Slovakia, Poland, Greece, 21: Singapore, Australia, 41: England (London) depends on the currency EUR. In case of EUR / USD exchange rate fluctuations, the cost of services may be both increased and reduced.

4.Cancellation of Services.

4.1. The cancellation of the "Dedicated Server" Service in the following locations is possible only until the 19th day 23 hours 59 minutes of the calendar month: 49. France (Paris), 50: France (Paris), 9: France (kimsufi), 28: Canada (SyS) and 33: Canada (kimsufi). If the Cancellation is requested after this date, the Service must be paid for the whole next calendar month.

4.2. The Cancellation of the "Dedicated Server" Service in all other locations must be requested no later than the "End Date".

4.3. The cancellation of the Services (Dedicated and Virtual Servers) with a recalculation of funds before the End Date is not provided.

5.Refunds.

5.1. Refund for the "Virtual Server" Services is possible during the first 7 days.

5.2. Refund for the "Dedicated Server" Service is possible only before the order is sent to the activation. In other cases, a request may be considered on an individual basis.

5.3. Refund to the payment system is carried out within 1-10 days except for the Test Period (1-3 days).

5.4. When making refund from the internal balance to external accounts, a commission of 5% is charged.

5.5. In case of compensation based on the SLA, the refund to the external accounts of the customer is not provided.

6.Legal Entities.

6.1. The cost of the Services for Legal Entities is + 3%, but not less than 100 Rubles.

6.2. The original documents are shipped via the postal service Russian Post, or you can fetch them yourself in Moscow.

6.3. The conclusion of a written contract, drawn up on paper, is a prerequisite for cooperation.

6.4. Scans of documents (invoices, acts) are downloaded automatically in the Client Area.

7.Technical support and administration.

7.1. All Dedicated and Virtual servers (their Operating System) are managed by the client themselves, unless the Administration service is ordered.

7.2. Professional 24-hour (24/7/365) Technical Support is provided free of charge through via the ticket system.

7.3. We do not provide support through Skype, Jabber, Live-Chat, ICQ. With the help of these instant messengers, you can only consult with us or discuss issues.

7.4. Free administration (Basic-Adm) is provided during the first 7 days for the "Dedicated Server" Service and 30 days for the "Virtual Server" Service.

7.5. We do not provide Phone Support for the Basic-Adm and Standard-Adm administration pack.

8.1. In the event of receipt of abuses, the Client undertakes to take measures within a given period, to eliminate violations and notify the Provider about it.

8.2. Intentional violation (criminal actions) of the "Acceptable Usage Policy" entails the blocking of services and in some cases the entire account, without the possibility of creating new orders and even tickets.

8.3. We do not make a refund in connection with an intentional violation of the "Acceptable Usage Policy".

8.4. In some cases, we require payment to unlock the server due to a number of violations. For example, a one-time server unlock in the location France (Paris) can cost 24$.

9.Client Obligations.

9.1. The Client agrees to communicate with the Provider respectfully. In the case of a direct threat to the company or its reputation, we can refuse service or lock the account.

10.Claims to the server configuration.

10.1. If the ordered server does not correspond to the configuration specified in the Personal Area, the Client has the right within the first 14 days to contact us for resolving this issue. Claims on this issue, issued after the first 14 days, will be rejected if the resolution of this issue will cause financial costs of the Provider.