You have some weird electrical problems and even weirder, does Breville not know what err 2 is? Does breville not speak with the Chinese manufacturers to see what err2 means. Since its machine #4 i doubt very much that its the machines fault. There is something funny with your outlet.

Short story.I lived in an appt when i was younger. I bought myself a new drip coffee machine. It was an under counter mount black and decker. Well, this machine lasted about 6 months and the element fried. Took it back to the store with reciept. I walked out with a new machine. 2 months later, same thing. This went on for at least 8 machines and since my 1 year warranty kept with every new machine i just kept returning them. I thought black and decker coffee makers were complete crap . well. I moved out of that apartment and voila. No more coffee maker problems. EVER.. So whatever it was with that outlet in the apartment, it kept frying my elements. Who would have thunk it.

I tend to agree... but the electrician assessed it and said it was OK. What would you do at this point?

And no, they do not know what the Err1 or 2 message means. Just that something has gone wrong and that they need to exchange it and that is after they have talked to a tech. it's like it's voodoo or something. You would think that a particular message means something in particular.

The other funny thing is that nothing is getting burned out here. I get the message and the machine won't allow you to turn it off. So I unplug it and then plug it in again. The machine keeps working to it's regular high standards. what I have done is used the machine until the replacement has arrived and the Err1 message has only reappeared on the same machine one occaision. It's like it forgets that it gave me that message as goes back to performing as usual...

CMIN Said:

Yeh that sucks b/c the machine makes incredible coffee consistently, it's a beast for the $. Good luck with the next machine you choose.

It does suck. With this machine I get no anticipatory upgraditis because of it's performance and the "in the cup" results. But I feel like I am running out of options. Maybe I'll get the electrician to have another look, maybe I'll move the set up and try a different outlet. I need ideas here... it's frustrating...

And then I worry about getting a different, more expensive machine, only to have the same thing happen...

Of course I want to blame the machine because I have had things checked out

I would try a new outlet. Did your electrician check that specific outlet? Intermittent problems are a real bitch to diagnose for obvious reasons. Im gonna wager 10 canadian tire dollars that its your outlet.

I hate to suggest it but I would consider giving up on this one. I suspect you occasionally are getting low voltage for lengthy periods at peak energy use times if your situation is as you described. Most electronic devices will work within certain tolerances but perhaps the BDB is sensitive to low voltage - some electronics can be damaged by running undervoltage and a surge protector won't deal with it. If that is the case a different outlet won't solve the issue. You can deal with it by throwing more money at power conditioning (See what lengths home roasters will go to solve this issue in their forum) but I would be done with this at this stage.

I hate to suggest it but I would consider giving up on this one. I suspect you occasionally are getting low voltage for lengthy periods at peak energy use times if your situation is as you described. Most electronic devices will work within certain tolerances but perhaps the BDB is sensitive to low voltage - some electronics can be damaged by running undervoltage and a surge protector won't deal with it. If that is the case a different outlet won't solve the issue. You can deal with it by throwing more money at power conditioning (See what lengths home roasters will go to solve this issue in their forum) but I would be done with this at this stage.

Are you saying that you would give up on the BDB because it may be more sensitive to potential undervoltage? But that another machine may not have the same sensitivity? (I wish Breville would ask questions like that and I will ask them about low voltage tolerance.

How would you diagnose undervoltage? I have the machine on a short medium duty extension cord, so that is likely lowering the voltage slightly. And what does one do to ensure that their power supply provides consistently high voltage. I would do more to fix this to protect this machine or any other that I choose to buy in order to avoid the same problem.

It is mostly on in the morning, so that is when I noticed it. and as I said, it will come up one day and I may not see it again before the machine is shipped off 3-4 weeks later with the machine working properly. With this machine I use the extension. It puts the machine in the right spot. With the other machines I was using a older Power strip rated at 1875. I have since learned that they my old power strips are glorified extention cords and lose their surge protection abilty over time. The only suggestion that Breville has made is to not use a power strip even if it is a new good quality one.

I've borrowed a fluke to test voltage at different times to see what average output is. I have also borrowed a tool to assess the grounding of my wiring.

Took a reading before bed and all the same readings were 2 v higher. This morning I took another reading. of course, the machine by then is warmed up because it starts up before I wake. reading was 122 under load and the top receptacle was also 122. So I guess the drop yesterday was due to the BDB being at max draw with both boilers warming up, and then once warmed up it evens out. I also continue to notice that the reading at the extension cord is the same as directly at the receptacle.

i'm going to take three readings a day to see the average voltage and then ask the electrician what it means.

It seems the answer to the problem would be to stop using the extension cord. You've experienced the same issue on 4 different machines. Most manufacturers recommend against using an extension cord with espresso machines due to their heavy current draw. Why not eliminate the last variable?

How long is the extension cord, & is it just a cheap one?, what is the gauge of the wires (it should be imprinted on the cord). If it's 14 AWG (American Wire Gauge), it's not really adequate. If you must use an extension cord, a contractor grade 12 gauge or better (larger gauge) is the way to go., to prevent any voltage drop due to smaller gauge wires (generates heat in the cord due to a higher resistance) & has a lower total amperage capacity.

The contractor grade cord won't have a voltage drop or limited current capacity, but will have a higher total maximum current capacity to spare without any problems.

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