Samsung unveils customer service plaza

Samsung Electronics West Africa has
unveiled the first of its kind Customer Service Plaza (CSP) in Abuja. The new
center boasts of a waiting lounge, experiential points, kiddie’s zone and
dedicated service slot.

The Samsung Customer Service Plaza,
occupying a storey building, fulfils the company’s strategic commitment to
provide state-of-the-art infrastructures and ambience for bespoke customer
service delivery under one roof. The plaza provides consumers with instant
access to service, repairs and enquiries on the full range of Samsung's mobile
devices, audio-visual products and IT solutions.

The initiative reinforces Samsung
technology leadership and recognition of its avowed belief tha, repairs and
enquiries on the full range of Samsung's mobile devices, audio-visual products
and IT solutions.

The initiative reinforces Samsung
technology leadership and recognition of its avowed belief that the customer is
king, the company said. The plaza, located at the Valley Mall, was recently
commissioned by the Director General, Consumer Protection Council (CPC), Mrs.
Dupe Atoki, and Samsung system leadership led by its Managing Director, Brovo
Kim and some partners.

Speaking at the launch, Atoki, said she had
always admired Samsung's leadership qualities, stressing that the company has
once again demonstrated that it cares for its consumers.

She said: "Samsung has been doing a
lot to improve the quality of its service delivery, bringing it nearer to
consumers nationwide and should be encouraged and emulated. We are ready to
partner any organisation who is committed to improving its service delivery to
consumers. As you are aware, CPC have intensified awareness campaign to educate
consumers on this aspect,” she said.

Kim said Samsung was committed to providing
total quality service at the highest pedestal to its customers, stressing that
plans are on to increase the numbers of Samsung Service Plazas across the
country in order to reach as many consumers as possible. He said Samsung had
enjoyed overwhelming support from its consumers over the years and is always
looking forward to any opportunity to improve on their experience of their
products and brand touch-points.

“Today, we are happy to deliver the first
custom built Samsung Customer Service Plaza in Abuja, which has been equipped
with the latest infrastructures and software to meet the need of our discerning
customers. We have always prided ourselves as a customer-centric
organisation." The customer always
comes first with Samsung. Our consumers in Abuja and its environs can now be
rest assured that the service plaza, now in their neighborhood, is more than
capable to respond to their needs. And we have embarked on a plan to roll out
more customer service plazas in strategic locations across Nigeria,” Kimcan now
be rest assured that the service plaza, now in their neighborhood, is more than
capable to respond to their needs. And we have embarked on a plan to roll out
more customer service plazas in strategic locations across Nigeria,” Kim said.

Commenting on the quality of spare parts
and technicians at the plaza, the Service Manager, Samsung Electronics West
Africa, Raymond Olatokun said, “The plaza is manned by highly-trained engineers
drawn from Samsung Engineering Academy who are constantly refreshed during
strategic quarterly trainings for all the Samsung Service Centre Engineers
across West Africa. The plaza stocks genuine Samsung spare parts for a range of
mobile handsets, television sets, microwave ovens, air conditioning units,
refrigerators, audio visuals among other high technology appliances."