Market Service Representatives (Holzkirchen-Föching, Germany)

Specialized Germany GmbH is looking for bike-loving Market Service Representatives to strengthen our Germanic service team. The candidates we are looking for are primarily responsible for customer communication and relationship building. As Market Service Rep, you will furthermore support your fellow team members with various tasks, order entries, allocation, controlling and participating at events and shows. This (fulltime) position calls for a proactive, sportive team player who has good communication skills, is accurate and has a sales & service orientated approach.

Specialized professionals are very customer oriented, looking for challenges and are working hard to be the best in their positions and eager to grow with the company. They are dedicated, proactive and strongly self-motivated.

HOW YOU WILL MAKE A DIFFERENCE:

Extensive product knowledge and understanding of retailer and market including e-bikes

Customer oriented communication by telephone, e-mail and letters in the way described in company mission

Treating and controlling the incoming orders from reps and customers on a daily basis

Check on correct prices, pricelists, conditions, levels

Process the daily incoming warranty packages

Looking for continuous process improvements

Giving customers satisfying solutions for problems, solution oriented

Being a good team member and colleague, contributing to a good atmosphere within the department, live the company culture

Participate at SBCU, events and shows assisting the marketing department

Visit dealers with his/her market developer

WHAT YOU NEED TO WIN:

Native speaking German, English is desired

Excellent proactive customer service skills

Extensive e-bike product knowledge is an advantage

Previous work experience in a professional sales or service organization; preferably a bicycle shop or retailer would be a definitive advantage

Affinity with cycling (and/or sports)

Working knowledge of Office, Excel, knowledge of Oracle12 (ERP systems) is an advantage

Stress free and flexible

Excellent time management and prioritizing skills

Self-assured, ambitious

Team player, dedicated to get the job done

Hard worker and driven by motivation (winning mentality)

Are you Specialized?Then apply for the position via the link and send us your resume and motivated cover letter in English.

About Specialized:

First and foremost, we are riders. We share the core belief that bikes help make the world a better place. From product development and operations, to finance and marketing - every role at Specialized contributes to a culture of sustainable, global growth and innovation. Around the world, we work to recruit candidates who are passionate and curious with the belief that everyone has the potential to be a leader.