In this course, you’ll be introduced to the world of Information Technology, or IT. This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, and job-related skills. You’ll also learn about the history of computers, and the pioneers who shaped the world of computing that we know today. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this IT Support Professional Certificate.
By the end of this course, you’ll be able to:
- understand how the binary system works.
- assemble a computer from scratch.
- choose and install an operating system on a computer.
- understand what the Internet is, how it works, and the impact it has in the modern world.
- learn how applications are created and how they work under the hood of our computer.
- utilize common problem-solving methodologies and soft skills in an Information Technology setting.
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De la lección

Troubleshooting

Congratulations, you've made it to the last week of the course! In the final week, we'll learn about the importance of troubleshooting and customer support. computer software. We'll go through some real-world scenarios that you might encounter at a Help Desk or Desktop Support role. We'll learn why empathizing with a user is super important when working in a tech role. Finally, we'll learn why writing documentation is an important aspect of any IT role. By the end of this module, you will utilize soft skills and write documentation to communicate with others.