3. I directly told the Faults team guy what speeds I was seeing and not to change the speed profile, he said Ok "I'll call you back in 48 hrs to check" - still waiting.

4. Every time I get on to Optus technical support/chat I get disconnected from someone performing a "line test" or a "port reset", even when I inform them what will probably happen (They are unable to call me back or offer anything else in the way of a ticket number etc)

- Nobody will connect me to the faults team and nobody will tell me what was done to remove 1/3 of my linespeed.

If anyone from optus is reading this or if anyone is prepared to speculate what Optus did to my connection I'm all ears.