The concierge service at the hotel is known for its impeccable quality of service and attention to detail.

The team is overseen by Golden Keys Head Concierge Mark Hanks who with over 20 years of service under his belt, he is able to offer a knowledgeable friendly take on modern concierge service that is envied by many. Anything that is worth knowing about in the city Mark & his team know… if they don’t know it then there’s a highly likely chance it’s just not worth knowing!

Mark will be creating a blog in October to tell you the things places you must visit during your visit to Bath. Keep your eyes peeled for this one for all of his insider tips!!!