This is a Google Translate tool to translate this site into different languagesThis is a Google Translate tool to translate this site into different languages

Reporting a new repair

Please use this form to report a repair. We aim to contact you within five working days advising you what will happen next.

If you need to report an emergency repair, or you need assistance completing this form, please call us via our freephone Customer Service Centre on 0800 137 111 or our mobile friendly number on 020 3617 7080.

Please use this section to give as much information about the location of the repair, and as detailed a description of the fault as possible: size, dimensions, how big an area is affected, has it got worse since you first noticed it, etc.

When did you first notice the item needed repairing? *

DayMonthYear

Your Appointment

When you would prefer an appointment?

Morning appointments are from 8am to 1pm and afternoon appointments are from 12pm to 5pm. If you do not have a preference, please leave blank and also note that we will contact you to confirm the appointment.

Monday

AM

PM

Tuesday

AM

PM

Wednesday

AM

PM

Thursday

AM

PM

Friday

AM

PM

If you have any special requirements or needs relating to this repair, please give details

Do you have any specific access arrangements about which we should be aware? (i.e. impaired hearing, intercom or doorbell not working)