Or while at the METRO Center, fill out a "METRO Wants to Know" form, and submit it to a Customer Service Representative, or place it in the Suggestion Box located in the lobby. You may also choose to speak with a representative who will record your concerns and submit on your behalf.

What happens after submitting a Customer Service Report?

METRO staff will investigate your concerns. When this process is completed, you will be contacted regarding the outcome. Allow ten business days for a response.

We thank you for taking the time to help us improve your public transit system.