Program Manual

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THE ISLANDER FOUNDATION

Benefiting DeLaSalle High School and its Students, Families and Programs, The Islander foundation, established in April 2005 is a non-profit fundraising program. The foundation allows participating members to request grants to offset fees and expenses associated with attending DeLaSalle.

The Islander Foundation has contractual agreements with Aramark, Levy and Delaware North Corporation, to provide volunteer workers at concession stands in venues around the Twin Cities. In return, the Islander Foundation receives a guaranteed stipend. Foundation members then request grants from the foundation to help offset DeLaSalle related fees and expenses.

Approximately 85 percent of the funds raised go directly to DeLaSalle High School as directed by the volunteer towards the designation of their choice: tuition, athletic programs, activity programs, school trips, etc. Fifteen percent stays with the foundation for expenses associated with the operation of the stands, taxes, liability insurance and administrative expenses.

The funds raised will vary from one event to the other, from one venue to the other, from one stand to the other, even within the same venue and ultimately on what role you perform in the stand. Within this manual, you will find a listing of what the volunteer will raise per venue as to the role performed in the stand per event. To arrange a fundraising opportunity for you, your family or a DeLaSalle group, please contact:

ISLANDER FOUNDATION PROCEDURES

PLEASE NOTE: DeLaSalle Student Groups / Programs receive first priority to work events on the University of Minnesota campus at Mariucci and Williams arenas. There may be times that Foundation Members are ‘bumped’ from their spots to allow these groups to fundraise for their programs.

CURRENT PROCEDURE

As of September 3, 2014, DeLaSalle is moving the Foundation to an on-line “sign-up” process on the Islander Foundation website. Current, detailed sign-up instructions can be found online as well as at the end of this manual.

CONFIRMATION NOTICE

A confirmation email will be sent after properly completing the online registration form. Please print a copy of that email as proof of registration. Comments or questions regarding scheduling should be directed to Douge Schildgen via email at douge.schildge@delasalle.com.

About a week prior to the event a group email will go out detailing the ‘Gate/Crew List,’ this serves as a reminder of your commitment to volunteer and also clarifies names, correct errors/omissions and finally to afford those who have registered the opportunity to properly cancel yourself from the list. To sign-up for trainings email Douge Schildgen.

It is the Volunteer’s responsibility to complete, sign and submit a “Grant Application” form. This form needs to be in the Islander Foundation Coordinators office by the 8th of each month. The Coordinator will verify all volunteer shifts, and grant totals for each month and submit the totals to the DeLaSalle business office for processing on a monthly basis.

Form Completion
• Non – Legible forms will not be processed
• Forms without the volunteer’s signature will not be processed
• Forms not completed with totals and all information will not be processed

Cancellations
The Foundation will be charged by the venue a ‘NO SHOW’ penalty fee for volunteers who do not show up for an event. The foundation will in turn deduct $20 from the account of the Foundation Member who did not show up or did not confirm their absence in a timely manner with the Foundation Coordinator.

Volunteers who have documented a ‘no show’ for three or more events may be excluded from future Islander Foundation fundraising opportunities.

NOTE
Not showing up on the day of the event will be listed as a ‘NO SHOW’ and handled as the policy states; venues ‘NO SHOW’ an individual for any reason (sickness, family issues, etc). The best solution for these instances would be for the volunteer to find a replacement, a family member, another DeLaSalle member, friend, student etc. to take your place. Please inform the coordinator of your absence and of your replacement. If no replacement is found, the policy will stand.

Attire
All volunteers, regardless of the stand you are in or the role you are performing, must wear the following attire. If you arrive to the venue with the wrong attire, you will be asked to purchase black pants and a white shirt from the venue. $15 will be charged to your Islander Foundation account much like the ‘NO SHOW’ penalty.

For all venues:
• PANTS – Black (preferably NOT Jeans) – NO SHORTS!
• SHIRT – White with NO printing, long or short sleeved (preferably collared, button up)
• SHOES – No open toed or open healed shoes, No Sandals, (preferably black dress or tennis shoes)

Training
Target Center and Target Field concessions are run by Delaware North Corporation and require all volunteers to complete a three-part training (up to 5 hours) and pass an alcohol serving procedure test to work in their stands.

Metrodome Mall of America field concessions are run by Centerplate and require all volunteers to complete Frontline training and pass an alcohol serving procedure test to work in their stands.

Excel energy concessions stand are run by Levy Corp and require all volunteers to complete
a classroom training session and pass online alcohol serving test to work in their stands. All volunteers at the above venues must attend and pass a training session exam. These training sessions are free to the volunteer. In the event of a volunteer receiving a stipend for attending, the total stipend will go directly to the Islander Foundation.

FOOD SERVICE
Each concession corporation (Aramark, Center Plate, Levey, Deleware North Corporation) and venue has their own set of procedures and guidelines for handling and preparing food.

ALCOHOL AWARENESS & SERVING
Volunteers must pass the Alcohol training exam. When working alcohol related events please be sure to follow all guidelines you were taught in training. We cannot afford to let long lines or frustrating customers hurry us into mistakes and lack of procedure following. Make sure to card and ask for proper identification from all customers.

The alcohol piece is a very tough issue and we could be severely punished if our stand volunteers are caught not performing proper checks of customers. The venues set up ‘stings’ to go around to particular stands and try to get away with service and not be properly served. These violations could result in the following:
• Volunteer not being allowed to volunteer anymore and / or fined
• The Foundation not getting our own stands and / or fined
• The Foundation loosing its contract with the venue to place volunteers

NOTE
All volunteers must be trained and examined by each Concession Corporation. These
trainings are multi-purposed.

Each venue has its own set of rules and guidelines that volunteers needs to follow and observe, not necessarily just for the stands. Volunteers will be asked for identification each time they arrive at a venue and will be set up with some security measures such as
background checking, finger coding and an ID card prepared for each of you.

Parking:
There are ramps with skyway access to the Target Center on: 4th, 6th, 7th, and 9th Streets. Cost will be $5-$9. There is outside parking available underneath the I-394/94 on ramps from 4th or 9th streets. These will cost $3-$7. There is no skyway access from these ramps.

What to Wear:
For trainings, you may wear what ever you are comfortable wearing. For concession work, you must wear BLACK DRESS PANTS (no Jeans) and a WHITE undershirt. Shoes should be black and preferably slip resistant. Everyone should at least have a sturdy shoe that covers the full foot. You will receive a Bowling type shirt to wear in the stand. Along with a hat.

Where to Enter:
Enter the Target center via the front doors on 1st Avenue. If for some reason these are still locked, enter at the loading dock area on the 9th Street side of the building. Once into the Target Center, let them know you are with the Islander Foundation and that you are there to work concessions for Aramark food service.

Training:
Target Center training for serving concessions requires all volunteers to complete a three-part training (up to 5 hours) and pass an alcohol serving procedure test to work in their stands. Please request a training date through the Islander Foundation.
There are three Target Center trainings, which must be completed prior to working an event:

Parking:
No Stadium Parking available, light rail is the ideal transportation to and from Target Field.

Where to Enter:
If you are walking from the light rail station (5th Street), here are the directions to loading dock at One Twins Way:
• Go back out the doors go left on sidewalk (away from Light Rail/where train turns around)
• Go the 3rd stop light (7th street) go left
• Go over the bridge to the next stop light (Twins Way)
• Go right and cross the street on Twins Way
• Go straight for about 100yds and you will see the dock entrance on your right

Please note: Security will not allow you to enter on 5th street.

What to Wear:
Black Slacks or Shorts (must be dress pant style – NO JEANS)
Shoes should be black and preferably slip resistant. Everyone should at least have a sturdy shoe that covers the full foot. You will receive a Bowling type shirt to wear in the stand along with a hat.

Training:
Target Field training for serving concessions requires all volunteers to complete a three-part training (up to 5 hours) and pass an alcohol serving procedure test to work in their stands. Please request a training date through the Islander Foundation. There are three Target Field trainings, which must be completed prior to working an event:

Parking:
Go into the parking lot on the east side of the Metrodome and find the “Loading Dock” entrance. The parking lot is on the corner of 11th Ave & 5th Street. If you are attending a training session you may park in the Metrodome lot at no cost, but we may NOT park in the lot on a game/event day.

Parking is more affordable on or near 11th Avenue between Washington Avenue and 4th Street (near the Valspar Building). These meters are either $.25 or $.75 an hour. Bring a lot of quarters.

What to Wear:
All workers, regardless of your assignment, MUST wear black pants and a white undershirt. You will be given a uniform apron or shirt and visor to wear after you check-in. In addition, no sandals or shoes with open toes or heels.

Where to Enter:
Once you are in the parking lot and facing the Metrodome look for the “Loading Dock” entrance known as the Loading Dock/Halsey Hall room door. It is in front of Gate D, which, is to the left of the Vikings offices as you are looking at the Metrodome from the parking lot.

This single door marked with a sign above the door that says “Loading Dock”. It is at the top of the driveway coming into the parking lot. Once through the door, you will go down a staircase, and through revolving doors. You will see a security guard, who will direct you to the “check-in table”; our group is called the Islander Foundation.

Training:
Metrodome Mall of America field concessions are run by Centerplate and require all volunteers to complete Frontline training and pass an alcohol serving procedure test to work in their stands. The following are the required Metrodome trainings, which must be completed prior to working an event:

Frontline Training

This is a required orientation for all Non-Profit group members

This includes Islander Foundation members

Alcohol Serving training

Tips is a nationally recognized alcohol awareness/server training with certification upon successful completion of the course exam

ALL Stand Managers should complete this training

Vendors MUST hold a current TIPS certification in order to vend alcohol products

Parking:
There is a parking lot on 5th Street behind Mariucci Arena and multiple ramps around the campus. You can try finding a meter; it will be at least 75 cents an hour.

What to Wear:
All workers, regardless of your assignment, MUST wear black pants and a predominantly white shirt. You will be given a uniform apron or shirt and visor to wear after you check-in. Also, no sandals or shoes with open toes or heels.

Where to Enter TCF Bank Stadium:
Lincoln County Entrance – (one of the counties listed around the stadium) on the East side of the building at the door that marked ’employee entrance’. Address is 615 Washington Ave SE #C2 Minneapolis, MN 55414-2907 and phone number is 612.823.2265.

Where to Enter Williams Arena:
The basketball games are at Williams Arena on the U of M campus (University Ave and 4th street) – go to the entrance in front of the building on University Avenue – if not open yet go to the entrance on the west side of the arena, tell them you are there for concessions work.

Where to Enter Mariucci Arena:
The Hockey games are at Mariucci Arena on the U of M campus (4th Street and 5th Street) – you want to go to the 5th Street side of the building (the media and players entrance) again tell them you are there for concessions.

Training:
The University of Minnesota does not require any training sessions to volunteer in their concession stands. All volunteers must be 14 years or older and will receive a 30-minute walk through prior to starting their shift. The U of M does not sell alcohol at their events nor do they use cash registers; instead, it uses money drawers and calculators.

TCF Bank Stadium will hold Technical and Facility Familiarity training prior to the football season.

Minneapolis Convention Center
Parking:
Carpooling or being dropped off is recommended. Be prepared to pay $8-$16 depending on where you park. Central Lutheran Ramp on 3rd Avenue is the least expensive and closest to the employee entrance.

Where to Enter:
Enter the building at the Employee Entrance on the 3rd Avenue (East) end of the building. At the Employee Entrance, press the buzzer and tell security here to work for Kelber Catering; they will release the door to open. Get on the elevator and take it down to the “M” level. Once off the elevator there will be a waiting area. When your entire group has arrived, someone from Kelber Catering will come meet you.

Training:
NO Training required. Workers must be at least 16 years old to work a convention center event.

Parking:
The best place to park is the Victory Parking Ramp on Wabasha between 4th and 5th Streets. You can purchase a parking sticker from us for $6 that is good for up to 10 hours of parking, giving you a 50% discount on your first 10 hours.

What to Wear:
Pants are Khaki colored. You should where a white shirt that can be worn underneath the uniform shirt. Need to purchase their own hats for $10 and everyone must have or purchase a lock for their locker. Shoes should be black and preferably slip resistant. Everyone should at least have a sturdy shoe that covers the full foot.

Where to Enter:
For check-in, they would report to Gate 1 of the Xcel Energy Center. This is the gate on the Kellogg Blvd side of the building where the River Centre and Xcel Energy Center meet.

Training:
There is a classroom portion that needs to be completed prior to working any events. There is an online alcohol-serving test in which you can take, please follow the directions below to complete this training before taking the classroom training:

Read all materials and click next to go to next page. You will then be able to take the test. Once you have completed the test and you submit your answers, it will ask for the manager’s e-mail address, please enter both of the following addresses: gscallon@levyrestaurants.com; bsteffen@levyrestaurants.com. If you do not put in the above address we will not be notified you have taken the alcohol training and you will need to re-do it.

The results will be e-mailed back to us, we will print it as proof you completed the on-line training. Please understand that by completing the online training, you are allowed to work. You will then be scheduled by your manager to attend the Live Responsible Alcohol Training Class.