Digital Customer Experience event

In January I’m going to be part of a stellar line up of speakers at The Focus Group’s Customer Experience Digital Leadership event taking place in London.

I’ll be exploring some of the themes on Play that are developing out of my work on the book (see the clip below), but I can also highly recommend Post Shift’s Lee Bryant and BT’s Nicola Millard, both wonderfully insightful people who I have had the pleasure of speaking to in the last year.

The event takes place in Holborn on 24th January, and if you book before 21st December there’s a whopping 20% discount on the ticket price. So, if you’re wondering what to buy for that last, difficult Christmas present…