In the video: Managing employees (I hate that word) today is very different than 10-20 years ago. The new generation (which Iâ€™m a member) of workforce insists on being treated as individuals. While employee handbooks can be wonderful tools for both the employer and employee, the new generation expects to have their circumstances and needs dealt with on an individual basis.

Good news. If done properly, this can benefit your company more than you know!

In this video: The difference between design by democracy and design by dictatorship. While you must listen others input and advice at the end of the day one person needs to make the call when it comes to designing a logo. The more you let the decision be driven by a committee and appease everyone the less chance you have of achieving a strong mark to build your identity off of.

In this video: I discuss why I’m no longer going to try and define Services 2.0. I will continue talking about how you should be delivering services to business. However, I’m dropping the ’2.0′ moniker.