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Privacy Policy

Royal Brunei Airlines Privacy Policy

By using our services, you signify that you have read, understood and consent to be bound by this Privacy Policy.

All Personal Information that RB collects, uses and discloses are for the purpose to provide our customers with a safe, smooth, efficient and customized experience with RB. This may include information that you provide to us directly or through companies or agents we work with, as well as information which we collect when you use our services. By 'Personal Information' we mean information such as your name and contact details, your travel arrangements and purchase history. RB reserves the right to change this Privacy Policy at any time by posting the updated Policy here along with the date on which the Policy was changed.

RB may use information we collect to provide the services you request, to keep you informed and to manage our site and records as well as to help us improve these services to you.

The main purposes are:

To process an airline ticket for you.

To provide services tailored to your requirements.

We may also send you communications about the services you have previously used, for example, where you experienced some form of issue or problem and we wish to contact you about it proactively in order to resolve it.

To be able to contact you, if we need more information or to keep you informed of any changes to our flights.

To respond to your query and instruction.

So that we can retrieve your booking for you and to check you in online.

To better manage your travel experience.

To help us develop technology to better serve you in the future.

To provide in-flight catering and other services that best meet your preferences and needs (which we may collect during our interactions with you),

Marketing and communicating with you in relation to products and services offered by RB,

Safety, security and legal compliance.

RB shall use its best endeavours to ensure that its employees, officers, agents, consultants, contractors and such other third parties mentioned above who are involved in the collection, use and disclosure of customer Personal Information will observe and adhere to the terms of this Privacy Policy.

RB may disclose customer Personal Information if required to do so by any law, legislation, enactment, for safety reason, and to ensure that the disclosure is safe.

RETENTION

RB shall retain customer Personal Information for as long as it is necessary to fulfill the purpose for which it was collected, the legal or business purposes of RB, or as required by relevant laws.

When destroying customer Personal Information, we will take commercially reasonable and technically possible measures to make the Personal Information irrecoverable or irreproducible in accordance with the applicable laws.

SECURITY

Information Security is important to RB. As such, RB have established appropriate technical, administrative, physical and managerial safeguards to protect the information we collect from or about our users. These safeguards are regularly reviewed to protect against unauthorized access, undue disclosure and improper use of your in information, and to maintain the accuracy and integrity of that data.

If, however, a customer does not take reasonable care to ensure the continued confidentiality and accuracy of their Personal Information, RB shall not be liable for any consequential misuse and/or fraud. If you have any concerns about security, you should contact RB.

CHANGES TO OUR PRIVACY POLICY

RB Privacy Policy is reviewed regularly to ensure that it reflects how we use your information. Any changes will be notified to you by updating this policy.

This Privacy was last updated on 1st April 2015.

CONTACT US

If you have any questions relating to this Privacy Policy or the information we hold about you, please contact RB in writing at the address below referencing "Privacy Policy".