Located in Cyberjaya, HDPM is a wholly owned subsidiary of the HSBC Group but is not part of the HSBC Bank in Malaysia. HDPM is in the business of providing back end processing and customer contact services to various business areas of the HSBC group around the world. Since HDPM supports countries from different parts of the world, the working hours at HDPM will be aligned with the working hours of the country that is being supported and may not be the same as the working hours being adopted by local companies. E.g.: staff who supports business areas in the UK, will work during the UK working hours, probably 3.00 pm to 12.00 am Malaysia time. Some of the countries that HDPM supports will be in time zones that will require staff to work in the night shift.

For the same reason, the Public Holiday observed by the Company will also be based upon the Public Holidays of the country being supported and will not be the same as Malaysian Public Holidays. E.g.: Deepavali which is a Malaysian Public Holiday will be a working day for staff who support UK and US.

Comprehensive training will be provided at the initial stage of employment; thus, new employees would not be able to take personal leave during such period.

The total number of Public Holidays and Annual Leave for each staff will be 26. The distribution of days between the two will be dependent on the business areas and the country that the staff supports. For instance, it could be 10 and 16 respectively for some areas and 8 and 18 respectively for other areas.

HDPM will eventually be a 24 hour 7 day a week operation. The working week may vary from one work area to another and may not always be on a Monday to Friday pattern. Thus, weekly rest days may not necessarily be on weekends. The number of working hours in a week will be 40.

Depending on the business requirement, staff may at any point in time be transferred between different office hours (including the night shift) and work areas.

The Company will endeavor to provide transportation to staff coming to work from selected pickup points within a reasonable distance from Cyberjaya.