BEWARE....I've earned money through Ibotta and the App won't send it to me. I went through every "troubleshooting option of the website and nothing." I now feel stupid because, I went through the trouble of picking products and maybe changing my purchase option to...

Read more

Comment

Helpful?
Yes 0
No 0

Report

1.0

I didn't like

Not being replied to when multiple tickets were sent

#1400212by ObviousSiberianHusky

Show

Ibotta - HORRIBLE

Nov 10

They will say the receipt is unreadable when it is not, to deny the credit. Happened to me several times. No they won’t put it back in your offers either!They used to have ok rebates. Now nothing! Now only offer 10cents for an any item receipts. Might as well have no customer service as the little bit they have is useless! No one will EVER get back with you.

I used this app for a few months and was able to cash out a few times. Then one day I was not able to log in. It said my account was locked and to contact support. I did that and a few days later was told I violated their rules by either submitting a duplicate receipt...

Ibotta - Festival foods rebates don’t work!

Nov 06

I had 3 separate rebate items totaling $2.55 in credit that I was supposed to receive. The app tells you that for the Festival Foods store you are to scan the barcode on the bottom of your printed receipt but when you scan the barcode it says invalid!! Why do you even list the Festival Foods store as an option to earn rebates if they never work??!!!! This app sucks and this is false advertising!

Comment

Helpful?
Yes 0
No 0

Report

1.7

Details

Customer service

Ease of Use

Product or Service Quality

Reliability

Value for money

Website

#1395299by ReflectiveClownFish

Show

Ibotta - Poor customer service

Nov 03

First, you can't actually call them. What should be a 5 or 10 minute phone call turns into 20 emails and nothing solved. Second, they list my local grocery store and they tell me it's not on their list and I should send them a screenshot. Now I can't connect.on the app for the past several day's and no reply from email.

I pushase 5 pks of Stayfree womens pads, 2pks of 24 ct and 3packs of 16 count. Before submitting my Fry's receipt (with all information visable) I scanned each product barcode and they all qualified for a cash return of $2.50. I submitted my receipts twice and ibotta...

I purchased 4 Fancy Feast items from Petsmart, submitted for cash back request 5 times. All 5 times it was denied, got an email back from “Stephanie” stating that they rejected my submission because they couldn’t see the date, transaction number, transaction amount or...

Similar to Ibotta

I purchased three products from Petsmart which each were buy 2, get .50 off. I scanned the receipt on 9/28. On 9/29 I was told that the receipt was not processed because they could not see the date. I rescanned the receipt and made sure the date was showing. Then they...

Read more

AdmiredAardvark538

AdmiredAardvark538Oct 08

I’m glad they were able to help resolve the issue. I hope they are able to do the same thing with me.

Anonymous

Daisy33148Oct 08

After this was posted, the next day I received a credit in my account for the amount due. No one contacted me but I am fine with the outcome. It’s frustrating that it couldn’t...