Shipping & Returns

Shipping

-Newark Musical Merchandise offers free shipping on orders over $99. THIS OFFER IS ON QUALIFYING ITEMS ONLY AND ONLY FOR ORDERS WITHIN THE UNITED STATES. If an item does not qualify for free shipping it will be noted in the product discription and the additional shipping charge will be listed. Items may not qualify due to the size or weight of the particular product.

-Newark Musical Merchandise ships all orders via UPS or USPS. This is at
our discretion depending on what the situation may require.

-Orders made through www.newarkmusical.com will only ship to United
States. We are unable to ship internationally at this time due to the extra shipping costs that go with international shipping. If we have something that you are interested in you can contact us via email and, if possible, we will calculate shipping costs and figure out the best way to ship the product to you.

-Newark Musical WILL NOT ship to an address that is different from the customer billing address.

-Buyer assumes all shipping costs, to be paid at time of purchase.

-It is possible that orders placed early enough may ship on the same day.
However, it can take up to two business days to process an order for in-stock items before it is
shipped.

-Products that are out of stock or special order/request
items may take longer to ship.

-Shipping costs will not be refunded for returns. The buyer must assume
all shipping costs when returning an item.

-Newark Musical Merchandise reserves the right to hold, delay, or cancel
any order that it feels may be fraudulent. Additional information may be
requested from the customer to resolve such cases.

-One of the best ways for customers to avoid triggering a potential hold
on their order is to make sure that their shipping name and address
matches their billing name and address when placing the order.

-It is the responsibility of the customer to prove their identity if the
above situation occurs.

Online Return Policy
If there is a problem with your purchase, you may return an item for a
refund within 30 days of the date of purchase. Please inspect all contents
in package and contact us within 10 days of receipt for defective, damaged
or missing items from your shipment. We will pay shipping charges on the
return for a new replacement of any item that is a result of our error or
deemed defective by manufacturer tech support.

The replacement product will ship as soon as it is available by the same
shipping service that was selected for the original purchase. Products
must be returned with all original contents, including any and all
manuals, warranty cards and outer packaging.

If a refund is requested, please contact us via email to obtain a Return
Authorization Number and instructions to send the product back to us. You
will be responsible for freight and insurance on returned items that are
tested to be in normal working condition.

PLEASE NOTE: Any refunds granted can take between 7 and 14 business days to show back on your account.

In-Store Returns
Due to the nature of a hands-on, in-store experience, our in
store return policy differs from our online return policy and is posted at
each location.

How Are Shipping Charges Handled?
If you are returning a product for an exchange or refund, Newark Musical
will refund the full purchase price excluding any shipping charges
incurred on the original order. However, you are responsible for the
shipping costs on the product that you are returning to Newark Musical. We
do not credit any original shipping charges toward an exchange.

If the return is needed as a result of our mistake, Newark Musical will
pay the shipping charges - both to have your item sent back to Newark
Musical, and to send you a replacement item.

Restocking Fees
We can only accept items that are returned without signs of wear and tear
and with all of the original contents and packaging. "Wear and tear"
refers to any damage that was not present when the merchandise was
received - rack mounting damage, scratches, dents, etc. "Contents" consist
of any included parts and accessories, as well as the warranty card and
manual, void of notes or markings. Packaging includes all inner and outer
packaging, complete with the original barcode affixed.

Items not returned in the condition described here may be subject to
restocking fees (minimum 15% of the purchase price, as determined by our
cost of replacing the missing items including a processing fee for this
labor-intensive process) or refusal of the return. Larger items and items
that we ship directly from our vendors can be subject to a minimum 30%
restocking fee. This fee may apply if you refuse delivery or as a result
of delivery exceptions, as well as from a typical return. These conditions
apply to all returns regardless of the reason for the return. A restocking
fee will be charged for any defective item that is returned in damaged
condition.

Exceptions to Our Return Policy:
-There are no returns on clearance, discontinued, vintage, demo and used
items.

-Copyrighted materials cannot be returned once opened due to copyright
law. This includes sheet music, books, videotapes, DVDs, sample libraries,
style disks, sound expansion boards, and software (which may also include
software bundled with hardware).

-Disposable/consumable products cannot be returned once opened. This
includes cleaning supplies, care products, and rosin.

-Personal use items that are used in the mouth or in the ear cannot be
returned once opened due to health laws. This includes all guitar talk
boxes, harmonicas, ear buds, ear plugs, and in-ear earphones.

-All parts, including but not limited to electronic parts, cannot be
returned once opened due to possible usage. This includes all guitar,
amplifier, and drum parts.

-All clothing cannot be returned once opened. This includes shirts, hats,
and gloves.

-Certain items must be exchanged directly through the manufacturer if
they are found to be defective. This includes tubes, strings, pickups,
replacement speakers, raw speakers, drum heads, drumsticks, cymbals,
cowbells, and harmonicas. These items can only be returned to us if they
are unopened. Defective items must have a case number from the
manufacturer before we can take them back.

-All returns must be factory fresh and in a re-sellable condition,
otherwise you will be subject to a restocking fee. All original packing
and paperwork including warranty card and owners manual must be included
(where applicable).

-A quick note to you guys & gals guilty of returning items time and
time again – Please keep in mind that under certain conditions, some
customers may only be able to return for exchange. Let’s "keep it real” so
we can continue offering the best return policy around! Thanks!

Abuse of Return Privileges
Our return policy is in place to ensure our customers never get stuck with
a wrong piece of gear. Those who violate the spirit of our return policy
by having excessive returns may be subject to limitations or suspension of
return privileges.