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Frequently asked questions

What is video consultation?

Video consultation is a new kind of service from Helvetia that allows you to receive advice from your customer advisor via the internet just as you do in a face-to-face meeting.

Why is Helvetia launching this service for its customers?

We believe video consultation is key to offering you the best possible service. Try it for yourself: it’s quick and easy to use but still offers you personal advice.

What are the advantages of video consultation?

As a customer, you can use the service wherever you wish and at a time that suits you, but still be sure of receiving personal, individual advice. You can book an appointment direct with your customer advisor online. And you have the option to sign your contracts electronically during the video consultation.

Who will I speak to during the consultation?

You will speak to your personal customer advisor, just as you do during a conventional meeting. Currently, around 160 advisors are offering video consultations. Check here to see if your advisor offers this service and make an appointment. Look for an agency >

How can I make an appointment for a video consultation?

Visit your general agency’s website to see if your customer advisor is offering video consultation. If they are, you can book an appointment online there and then. Look for an agency >

Can I sign an insurance contract during a video consultation?

Yes, you can sign your contracts electronically during a video consultation via your smartphone or tablet.

Do I need a special app?

No, you do not need an app to use Helvetia video consultation. No downloads or other installations are necessary.

What are the technical requirements for video consultation?

You will need one of the following browsers on your notebook, PC, tablet or smartphone:

Google Chrome version 40.0 or higher

Mozilla Firefox version 49 or higher

Mozilla Firefox ESR version 45 or higher

Safari version 11 or higher

Internet Explorer version 11 or higher

How secure are my data?

As with all other forms of communication, Helvetia takes great care to protect your data during video consultations, and complies with the latest data protection legislation. For further information, see Helvetia’s privacy policy.