Why did my order arrive late? Can I receive compensation?

The shipping estimates that we provide are estimates provided by Japan Post. Unfortunately, there is no guarantee that your package will arrive in the window that we have provided. Nearly all orders arrive within the estimated shipping time. However, occasionally orders are delayed at some point in the shipping process. Once your package leaves our warehouse, we have no control over it.

If your package appears to be lost and significantly over the estimated arrival, we can open an investigation with the Japan Post.