topic Galaxy S2 LTE not receiving calls on LTE network in Archived Postshttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/59784#M64743
<P>Hi,</P>
<P>&nbsp;</P>
<P>I have a question related to Galaxy SII and Rogers LTE network.<BR /><BR />Finally last week I got my s2.<BR />After a little bit of inspection, I realized that I cannot receive phone calls if the phone is on LTE network.<BR />Basically, as long as the network indicator at top right of the screen says LTE, my phone is not accessible.<BR />(whoever calls me gets the "customer not available" message)<BR /><BR />I called Rogers and they said they're gonna look into it. I haven't heard from them for the last two days.<BR /><BR />Today I tested the phone again to see if they've fixed the issue.<BR />I call my cell from home phone and interestingly enough, I can reach it all the time.<BR />But just a moment before the phone starts to ring, the indicator switches from LTE to 4G.<BR /><BR />So long story short, my question is, is this normal? Has anyone else encountered this kind of issue?<BR /><BR />Thanks.</P>
<P>&nbsp;</P>
<P>******* Edit labels ********</P>Fri, 20 Mar 2015 20:03:54 GMTlubiya2015-03-20T20:03:54ZGalaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/59784#M64743
<P>Hi,</P>
<P>&nbsp;</P>
<P>I have a question related to Galaxy SII and Rogers LTE network.<BR /><BR />Finally last week I got my s2.<BR />After a little bit of inspection, I realized that I cannot receive phone calls if the phone is on LTE network.<BR />Basically, as long as the network indicator at top right of the screen says LTE, my phone is not accessible.<BR />(whoever calls me gets the "customer not available" message)<BR /><BR />I called Rogers and they said they're gonna look into it. I haven't heard from them for the last two days.<BR /><BR />Today I tested the phone again to see if they've fixed the issue.<BR />I call my cell from home phone and interestingly enough, I can reach it all the time.<BR />But just a moment before the phone starts to ring, the indicator switches from LTE to 4G.<BR /><BR />So long story short, my question is, is this normal? Has anyone else encountered this kind of issue?<BR /><BR />Thanks.</P>
<P>&nbsp;</P>
<P>******* Edit labels ********</P>Fri, 20 Mar 2015 20:03:54 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/59784#M64743lubiya2015-03-20T20:03:54ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/59832#M64744
<P>When you say, "Customer not available" do you mean your call goes directly to voicemail without ringing?</P>Sun, 13 Nov 2011 04:55:17 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/59832#M64744Gregole2011-11-13T04:55:17ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/59834#M64745
<P>I too suffer from my phone becoming unresponsive&nbsp;to phone calls and not being able to call out. I was skeptical of your LTE findings and that being the issue, so I put it to the test. You are right... When my phone connects to LTE, my calling capabilities die, but im able to text and get data. It appears the LTE isn't dropping fast enough to 4G to place the call, that's how it looks to me as LTE drops to 4G as you place the call. Looks like the phone is trying to establish the connection, but not in time to keep the call from failing. I called Tech support, they reset my connection to the towers to see anything happens.</P><P>Also went through the standard troubleshooting procedure such as Factory reset phone, clean sim card, reset network blah blah blah.</P><P>&nbsp;</P><P><STRONG>Update #1. </STRONG>I lost my connection again, called tech support back informing them I'm still having the issue, and able to reproduce the issue over and over. They escalated my case number and complaints to the network team for further analyses. They made the suggestion of swapping out my phone for a new one, as it's still under warranty to rule out hardware malfunction.</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P>Sun, 13 Nov 2011 06:25:52 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/59834#M64745TomGray2011-11-13T06:25:52ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/59836#M64746
<P>Do all of you have a LTE sim card or just the regular HSPA sim card. &nbsp;I'm looking to buy this phone next week but will only be using the HSPA mode, don't care for LTE. &nbsp;Thanks.</P>Sun, 13 Nov 2011 06:20:11 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/59836#M64746samsvoc2011-11-13T06:20:11ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/59838#M64747
<P>@Samsvoc</P><P>&nbsp;</P><P>I have LTE sim, LTE Data plan as well. The phone in general is great, but having issues with LTE and calling together.</P>Sun, 13 Nov 2011 06:27:54 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/59838#M64747TomGray2011-11-13T06:27:54ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/59848#M64748
<P>I don't have a voicemail. So basicly what happens is as if my phone is turned off.</P><P>The caller hears the "customer not available" message and they have to hang up and my phone never rings.</P>Sun, 13 Nov 2011 15:26:41 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/59848#M64748lubiya2011-11-13T15:26:41ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/59852#M64749
@samsvoc<BR />The phone has no problem on HSPA mode, so you have nothing to worry about.Sun, 13 Nov 2011 16:19:56 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/59852#M64749lubiya2011-11-13T16:19:56ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/59862#M64750
<P>Thanks guys. &nbsp;I'll be buying the Sammy Monday morning.&nbsp;</P>Sun, 13 Nov 2011 20:34:07 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/59862#M64750samsvoc2011-11-13T20:34:07ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/59996#M64751
<P>i set my phone up on 2g and i never have the issue&nbsp;&nbsp;&nbsp; try that i bet&nbsp; it works&nbsp;&nbsp;&nbsp; im inside and condo and 3g will go to voice mail right away&nbsp;&nbsp;&nbsp;&nbsp; never happen yet with 2g&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</P>Mon, 14 Nov 2011 17:06:34 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/59996#M64751wayner412011-11-14T17:06:34ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/60058#M64752
<P>&nbsp;</P><P>Yes I know, it works that way.</P><P>But then what's the point of having LTE and not being able to use it.</P>Mon, 14 Nov 2011 19:09:25 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/60058#M64752lubiya2011-11-14T19:09:25ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/60308#M64753
<BLOCKQUOTE><HR /><LI-USER uid="282944"></LI-USER> wrote:<BR /><P>I too suffer from my phone becoming unresponsive&nbsp;to phone calls and not being able to call out. I was skeptical of your LTE findings and that being the issue, so I put it to the test. You are right... When my phone connects to LTE, my calling capabilities die, but im able to text and get data. It appears the LTE isn't dropping fast enough to 4G to place the call, that's how it looks to me as LTE drops to 4G as you place the call. Looks like the phone is trying to establish the connection, but not in time to keep the call from failing. I called Tech support, they reset my connection to the towers to see anything happens.</P><P>Also went through the standard troubleshooting procedure such as Factory reset phone, clean sim card, reset network blah blah blah.</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P>I am experiencing "No Service" and "Emergency Calls Only" on my GS II LTE in places where I get 4-5 bars of signal strength on other phones.&nbsp; If I turn the phone off and on, it will find the network again and work for a while before eventually losing signal again.&nbsp; I had Rogers re-provision the network and it made no difference.&nbsp; I also did a factory reset, and replaced the phone.&nbsp; The new phone has the same issues.&nbsp; When I was swapping the phone, the store rep. said another customer had returned their GS II the day before because of the same kind of reception issues.</P><P>&nbsp;</P><P>I'm going to take a photo of an iPhone 4S, a BB 9900, a Nokia 97 mini, all with 4-5 bars of signal strength, sitting beside my GS II LTE with "No Service".</P><P>&nbsp;</P><P>Oh, but when I am connected to LTE I can still make/receive phone calls no problem...&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P>Tue, 15 Nov 2011 20:18:17 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/60308#M64753databubble2011-11-15T20:18:17ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/60450#M64754
Well I had asked the question as to if anyone had the LTE icon even displayed on the phone. It does not show up on mine?? Mind you I asked this on the sg2 forum.<BR /><BR />Just to confirm....LTE icon does appear on your phones?<BR />Wed, 16 Nov 2011 15:58:03 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/60450#M64754shaggyskunk2011-11-16T15:58:03ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/60466#M64755
<P>Yes it does. (If you've set your network mode to GSM/HSPA/LTE from the settings)</P>Wed, 16 Nov 2011 17:16:27 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/60466#M64755lubiya2011-11-16T17:16:27ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/60490#M64756
<BLOCKQUOTE><HR /><LI-USER uid="278844"></LI-USER> wrote:<BR />
<P>Yes it does. (If you've set your network mode to GSM/HSPA/LTE from the settings)</P>
<HR /></BLOCKQUOTE>
<P>Uhm....I double checked my settings, and it is set to Auto....and where I have been using the phone, I have seen it range from "page can't be displayed...check your connection" up to 4G...and that's it.</P>
<P>&nbsp;</P>
<P>I also use the HSPA+ Rocket stick...and this morning around 6ish...There was ZERO connection on the phone, but the Rocketstick on my laptop was connected at HSPA+.....and this was right beside the phone?? &nbsp;I ended up turning of the phone &amp; back on to finaly get a connection...the phone however was still able to complete a call.</P>
<P>&nbsp;</P>
<P>This is sort of the inverse of my Motorola V9x, that would show 4 bars...but the rocket stick was either at Edge or no connection.</P>Wed, 16 Nov 2011 18:32:38 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/60490#M64756shaggyskunk2011-11-16T18:32:38ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/60750#M64757
<P>I'm also noticing problems with my gs2, both while making and receiving calls on LTE.</P><P>Similar to a previous poster, I can see the phone switching between LTE and 4G just before a call is completed, and then it self-cancels.</P><P>I first noticed the problem a day after getting the phone. I ended up powering it off completely and then rebooting. That did the trick. But late last night (Thursday), the problem resurfaced and no amount of powering down and rebooting seemed to solve it.</P><P>It's too bad, because the internet speeds oand the general workings of android are really great (I had an iPhone for awhile and wanted to try something new).</P><P>Gonna try tech support tomorrow (Friday) and see what happens.</P><P>Hope this thing gets figured out.</P><P>Best of luck to us all:)</P>Fri, 18 Nov 2011 09:00:08 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/60750#M64757imachubchub2011-11-18T09:00:08ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/60820#M64758
<P>Unfortuantely tech support is useless. The only thing that they confirm is that at this point LTE only handles data and not voice, so it is normal that the phone switches to 4G before receiving a call.</P><P>But the problem is that the phone(or Rogers network) cannot switch the connection all the time, so the call cannot be received.</P><P>&nbsp;</P><P>What tech support suggested to me was to turn off LTE and just use HSPA !!!!!!</P><P>Then what is the point of having LTE phone and LTE network(and paying for it) and not being able to use it!</P><P>&nbsp;</P>Fri, 18 Nov 2011 17:26:49 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/60820#M64758lubiya2011-11-18T17:26:49ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/60936#M64759
Thanks for the headsup lubiya.<BR />Hadn't gotten around to calling tech support today because of work, but I'm betting your reply just saved me 45 minutes of being on hold.Fri, 18 Nov 2011 23:10:18 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/60936#M64759imachubchub2011-11-18T23:10:18ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61240#M64760
You're welcome.<BR />Please let me know if you could get more info from tech support.<BR />Mon, 21 Nov 2011 16:47:29 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61240#M64760lubiya2011-11-21T16:47:29ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61368#M64761
<P>Anyone still having problems with making or recieving calls downtown?&nbsp; My phone has been cutting in and out of service in any mode, anyone else?</P>Tue, 22 Nov 2011 05:12:57 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61368#M64761kwhit2011-11-22T05:12:57ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61404#M64762
<P>Im also having issues with signal constantly going from full bars to no signal with my galaxy s2 lte.</P><P>My first phone would almost never receive calls and i exchanged it and the new one i seem to receive most calls but the data portion keeps dropping to the point where I wonder why i even pay for data when its so unstable.</P>Tue, 22 Nov 2011 18:22:51 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61404#M64762Kezzy2011-11-22T18:22:51ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61412#M64763
<P>Yeah, I'm still experiencing problems, particularly whenever I'm in downtown Vancovuer, where I happen to work. Yesterday was also my birthday and no one could get in touch with me. Just my wounded pride for sure, but nevertheless, this kind of sucks. Everyone thought I was ignorring them.</P><P>Tech support had said they had reset my network settings over the weekend, but that doesn't seem to have done anything as of this actual work week.</P><P>For me, it seems to be related to location. Once I leave the downtown areas, I get service again...but as of yesterday, even that is not guaranteed.</P>Tue, 22 Nov 2011 19:37:57 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61412#M64763imachubchub2011-11-22T19:37:57ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61442#M64764
<P>I'm having the same problem.&nbsp; When I'm on the LTE network, I'm only receiving around 1/10 calls.&nbsp; If I switch to GSM/HSPA only, I can receive calls and texts just fine.</P><P>&nbsp;</P><P>When I call my phone from another phone, I see the phone switch to HSPA as if it's going to receive the call, but it fails to do so.</P><P>&nbsp;</P><P>I'm also not getting text messages while on the LTE network either.&nbsp; When I drop to HSPA, or reset the phone, I get the messages and missed call notifications.</P><P>&nbsp;</P><P>Tech support is also telling me to just drop to HSPA, which is disappointing, since I've paid a premium to purchase an LTE device.</P>Tue, 22 Nov 2011 21:46:26 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61442#M64764Moog2011-11-22T21:46:26ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61466#M64765
<P>Hhm. Switching to HSPA doesn't work for me.</P><P>When you mean "reset the phone", are you doing a factory data reset or a power off/power on kind of reset? I want to hold off on doing the former and the latter doesn't do much.</P>Wed, 23 Nov 2011 01:51:29 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61466#M64765imachubchub2011-11-23T01:51:29ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61496#M64766
im having this same problem all over richmond ,north van, downtown. o cant believe after spending this much money on a device and service i have to use gsm only. called tech support like 10 times same anwer evertime. i gotta say i am really dissapointed. a update would be nice. i have been told that they may call or text when its fixed but they may not?? so how would we know ? love rogers but my phone is my business and it needs to be reliableWed, 23 Nov 2011 04:52:17 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61496#M64766offwiththeface2011-11-23T04:52:17ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61508#M64767
<P>imachubchub,</P><P>&nbsp;</P><P>I'm just doing a power reset/reboot and battery pull, which fixes the problem sometimes.</P><P>&nbsp;</P><P>If you've got a case on the phone (specifically the case-mate barely there with aluminum insert), I've found that removing it also somewhat helps.</P>Wed, 23 Nov 2011 12:39:02 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61508#M64767Moog2011-11-23T12:39:02ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61526#M64768
<P>Unfortunately reseting the phone did not work for me. Even replacing the phone didn't work!</P><P>My conclusion is that there is nothing wrong with the phone, it's Rogers LTE network that sucks.</P><P>I think Rogers rushed the LTE network without properly testing it, just to be the first!! (The first to fail in this case)</P>Wed, 23 Nov 2011 17:01:30 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61526#M64768lubiya2011-11-23T17:01:30ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61570#M64769
<P>Hey Moog, I got that aluminum case-mate too. I'll have to experiment with removing it when I get to the notorious trouble spots downtown, see if that has any effect. Thanks for the headsup. But what lubiya said seems right: it's the LTE network more so than the hardware and accessories. An accessory I can live without. Hardware can be replaced. But the network is a whole bigger fish.</P>Wed, 23 Nov 2011 22:12:43 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61570#M64769imachubchub2011-11-23T22:12:43ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61592#M64770
<P>I have not had this problem...but is my travels, I found this....<A href="http://androidforums.com/samsung-galaxy-s2-skyrocket/448712-cant-make-outgoing-calls-please-help.html" target="_blank">http://androidforums.com/samsung-galaxy-s2-skyrocket/448712-cant-make-outgoing-calls-please-help.html</A></P>
<P>&nbsp;</P>
<P>My LTE concerns are...max 1 bar. &nbsp;slow to auto-switch from LTE to 4G, and when it is on LTE, I often get a "can't display message" "check connection" even when there are some bars showing, but no LTE or 4G icon...I live in Ottawa, and can see the Peace Tower, so it's not like I am in the boonies..</P>Wed, 23 Nov 2011 23:06:49 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61592#M64770shaggyskunk2011-11-23T23:06:49ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61598#M64771
<P>Thanks for the link shaggyskunk. Sounds very much like the same situation as I too have experienced problems when in downtown Vancouver.</P>Thu, 24 Nov 2011 00:19:04 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61598#M64771imachubchub2011-11-24T00:19:04ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61604#M64772
richmond is the same deal too this is getting pretty lame. i called a tech support rep again and he was pretty helpfull. he called the department that is handling it and told me that they are still working on it. Sounds like it could be a while problem was first reported on the 17th..... wowThu, 24 Nov 2011 00:33:18 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61604#M64772offwiththeface2011-11-24T00:33:18ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61606#M64773
<P>Thus far, I have not had any problems either making or receiving calls. &nbsp;My only beef, is that the signal of LTE stinks around here..1 lousy bar....speed test shows d/l of about 6Mbps, not horrible, but way off the expected pace. &nbsp;When LTE is sketchy, it takes a few seconds, while it hunts and pecks for the 4G signal, which is normally between 4 and 5 bars.</P>
<P>&nbsp;</P>
<P>I hope that link gives you and others some ideas as to what's going on...</P>Thu, 24 Nov 2011 00:38:17 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61606#M64773shaggyskunk2011-11-24T00:38:17ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61608#M64774
<P>Driving through Burnaby today on Canada Way my phone would not make or recieve calls either.&nbsp; I was only experiencing this in Vancouver up until today.&nbsp; I switched my phone to gsm/HSPA and rebooted.&nbsp; Its seems to be ok now.&nbsp; Hopefully they get this LTE issue sorted out soon!</P>Thu, 24 Nov 2011 01:23:04 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61608#M64774kwhit2011-11-24T01:23:04ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61610#M64775
@offwiththeface....which problem were you referring to?<BR />What getts me is that even staying in the same place I can see the signal change from LTE to 4G...and from 0 bars to 3-4 but no icon at all?Thu, 24 Nov 2011 01:33:19 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61610#M64775shaggyskunk2011-11-24T01:33:19ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61612#M64776
<P>Well, my results were a bit better today.&nbsp; only 1 missed call out of 10 of so tests during the day.</P><P>&nbsp;</P><P>Hopefully it's only a temporary issue.</P>Thu, 24 Nov 2011 01:35:33 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61612#M64776Moog2011-11-24T01:35:33ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61628#M64777
<P>I live out in Surrey&nbsp; and when I had my phone set to auto GSM/HSPA/LTE I would see the phone go from LTE with one bar to 4G with 4 bars then 4 bars without a letter then to no service at all and then back to LTE.&nbsp; I have found so far that since I have set my phone to GSM/HSPA it stays on 4g and is pretty stable.&nbsp; Its seems when I had it on LTE it would fluctuate like crazy as stated above.&nbsp; Anyone else experience something similar?</P>Thu, 24 Nov 2011 02:17:01 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61628#M64777kwhit2011-11-24T02:17:01ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61850#M64778
Well yeah... see my post above!!Sat, 26 Nov 2011 00:02:23 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61850#M64778shaggyskunk2011-11-26T00:02:23ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61968#M64779
Haven't received an official "it's fixed" from tech support or customer service, but I have noticed that previously notorious "bad" locations have improved a bit insofar as the amount of dropped/negated calls during LTE service.<BR />Anyone else notice an "improvement" and/or differences?Sun, 27 Nov 2011 10:49:50 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/61968#M64779imachubchub2011-11-27T10:49:50ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62012#M64780
<P>Hey guys</P><P>&nbsp;</P><P>I just picked up a GS2 LTE a couple days ago, and got my LTE sim card and plan. But before I got the LTE sim card i could recieve calls just fine, afterwards though while on wifi I can make calls but not recieve.</P><P>&nbsp;</P><P>I found a solution which is to change the network to only gsm from GSM/HSPA/LTE, which is kind of annoying as i have to do that everytime I connect to wifi. Anyone know anyway around it?</P><P>&nbsp;</P><P>btw im not in the vancouver area, im in the toronto area if that makes a difference</P><P>&nbsp;</P><P>thanks again</P><P>~Andrien</P><P>&nbsp;</P><P><STRONG>Update</STRONG>: So its not the wifi thats the problem, its the switiching from LTE to hspa to recieve calls, does anyone know if this is being fixed? especially in toronto?</P>Sun, 27 Nov 2011 20:49:01 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62012#M64780cataly5t2011-11-27T20:49:01ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62034#M64781
<P>I have the same problem since the very first day I got my phone (4 weeks ago). Emergency calls and not registerst to the network message if I select the suto LTE/GSM/HSPA during 90% of the time - I am in Ottawa. My phone is reliable only if set to GSM ONLY. The phone just does not switches automatically from LTE to GSM or HSPA when LTE signal is weak. Really negative to Rogers. Very disapointed.<img id="smileymad" class="emoticon emoticon-smileymad" src="https://rogers.i.lithium.com/i/smilies/16x16_smiley-mad.gif" alt="Smiley Mad" title="Smiley Mad" /></P>Mon, 28 Nov 2011 01:17:15 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62034#M64781alf2011-11-28T01:17:15ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62100#M64782
im in ottawa as well (kanata) had let problems since day 1. first they saidf it was my device. Even though it worked perfectly in toronto and and few spots in ottawa. they told me were theit towers were in relation to me. i drove out there turned navigatuion on and took screen shots of my phone and it clearly shows the phone not going into lte mode. they finally admitted their "may" be a networ issue after u emailed tech support the picsMon, 28 Nov 2011 15:08:47 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62100#M64782peter1232011-11-28T15:08:47ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62102#M64783
<BLOCKQUOTE><HR /><LI-USER uid="222830"></LI-USER> wrote:<BR />im in ottawa as well (kanata) had let problems since day 1. first they saidf it was my device. Even though it worked perfectly in toronto and and few spots in ottawa. they told me were theit towers were in relation to me. i drove out there turned navigatuion on and took screen shots of my phone and it clearly shows the phone not going into lte mode. they finally admitted their "may" be a networ issue after u emailed tech support the pics<HR /></BLOCKQUOTE>
<P>Peter, this is my comment on the LTESpeed forum...from about half an hour ago;</P>
<BLOCKQUOTE><HR /><LI-USER uid="287858"></LI-USER> wrote:<BR />
<P>My S2LTE is not connecting at all to the internet .. despite it being on LTE or 4G, tried disconnecting the networks and changing to GSM only as well. Anyone else experiencing issues right now? Network down?</P>
<HR /></BLOCKQUOTE>
<P><BR />I posted a New Topic...on Friday, but it was either removed or moved, about connectivity issues. &nbsp;My phone was showing 4G and 3-4 Bars, but I could not navigate anywhere...As I type this, I have been trying to signin to rogers on my phone again, it's showing between 4 &amp; 5 bars at 4G, but it's just hanging there? &nbsp;( I am posting from my p.c.).</P>
<P>I spoke to a tech, who escalated my call because BOTH my rocket stick &amp; my Gsll were showing about 4 Bars, but could not navigate anywhere...I have NEVER seen that before! &nbsp;I would understand it if there were no bars and no signal, and I can see Parliament Hill, from where I am...AND according tot the tech, I am within 1k of THREE towers!!!!</P>
<P>The tech said that someone would call me back within 72 Hrs. &nbsp;Still waiting.</P>
<P>Just tried again to sign in to rogers with the phone...gets about half way across and just hangs, same at zdnet's site and cnn??</P>
<P>Like you Riz, I tried switching from "auto LTE" to hspa etc, turned the phone off and on etc. &nbsp;On Friday the "blackout" for both the Rocketstick and the GSll lasted about 20 Min.</P>Mon, 28 Nov 2011 15:17:40 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62102#M64783shaggyskunk2011-11-28T15:17:40ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62106#M64784
<BLOCKQUOTE><HR /><LI-USER uid="154020"></LI-USER> wrote:<BR /><BLOCKQUOTE><HR /><LI-USER uid="222830"></LI-USER> wrote:<BR />im in ottawa as well (kanata) had let problems since day 1. first they saidf it was my device. Even though it worked perfectly in toronto and and few spots in ottawa. they told me were theit towers were in relation to me. i drove out there turned navigatuion on and took screen shots of my phone and it clearly shows the phone not going into lte mode. they finally admitted their "may" be a networ issue after u emailed tech support the pics<HR /></BLOCKQUOTE><P>Peter, this is my comment on the LTESpeed forum...from about half an hour ago;</P><BLOCKQUOTE><HR /><LI-USER uid="287858"></LI-USER> wrote:<BR /><P>My S2LTE is not connecting at all to the internet .. despite it being on LTE or 4G, tried disconnecting the networks and changing to GSM only as well. Anyone else experiencing issues right now? Network down?</P><HR /></BLOCKQUOTE><P><BR />I posted a New Topic...on Friday, but it was either removed or moved, about connectivity issues. &nbsp;My phone was showing 4G and 3-4 Bars, but I could not navigate anywhere...As I type this, I have been trying to signin to rogers on my phone again, it's showing between 4 &amp; 5 bars at 4G, but it's just hanging there? &nbsp;( I am posting from my p.c.).</P><P>I spoke to a tech, who escalated my call because BOTH my rocket stick &amp; my Gsll were showing about 4 Bars, but could not navigate anywhere...I have NEVER seen that before! &nbsp;I would understand it if there were no bars and no signal, and I can see Parliament Hill, from where I am...AND according tot the tech, I am within 1k of THREE towers!!!!</P><P>The tech said that someone would call me back within 72 Hrs. &nbsp;Still waiting.</P><P>Just tried again to sign in to rogers with the phone...gets about half way across and just hangs, same at zdnet's site and cnn??</P><P>Like you Riz, I tried switching from "auto LTE" to hspa etc, turned the phone off and on etc. &nbsp;On Friday the "blackout" for both the Rocketstick and the GSll lasted about 20 Min.</P><HR /></BLOCKQUOTE><P>Hi there .. spoke with a tech support rep again and there is/was an issue this morning. It is resolved now though (as of 10am) as my S2 LTE is back to normal with internet again. Only downside is when tech support didnt know of the issue (around 8am) and I was pulling my hair trying to figure it out ... I reset the phone to factory settings, so lost all my setting and downloads which I will have to redownload. Oh well guess its like a refresh of the phone but at least I know its not the phone thats faulty.</P>Mon, 28 Nov 2011 15:27:18 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62106#M64784-Riz-2011-11-28T15:27:18ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62110#M64785
I am still seeing Edge @ 4Bars...Mon, 28 Nov 2011 15:37:59 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62110#M64785shaggyskunk2011-11-28T15:37:59ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62230#M64786
<P>&nbsp;</P><P>After living with this for two weeks now (factory resetting twice, and replacing the phone once), I've come to the conlusion that the GSII LTE gets "confused" depending on the relative signal strength of the LTE and HSPA networks.&nbsp;&nbsp; My phone will frequently report "Emergency Calls Only" while indicating an LTE signal...&nbsp;&nbsp;sometimes actively transferring data over the LTE network.&nbsp;&nbsp; If I then restart the phone, or switch to GSM/HSPA, it will find the HSPA and report 3-4 bars of signal strength.</P><P>&nbsp;</P><P>The problem is definitely location dependent....&nbsp;&nbsp; in my office, I can hold an LTE connection (showing only 1-2 bars) ll day and make and receive calls with problem.&nbsp;&nbsp; In my home (where four other phones get 3-4 bars on Rogers) the Samsung will show 1-3 bars of LTE, but after a few minutes will show either "No Service" or "Emergency Calls Only".&nbsp;&nbsp;&nbsp; At a Government building downtown, with strong HSPA signal, and 1-2 bars LTE I was unable to make calls today without turning off LTE (setting to GSM/HSPA).</P><P>&nbsp;</P><P>Driving the length of the 417 across Ottawa, my GSII will switch to "No Service" or "Emergency Calls" several times, particularly in the West of the city.</P><P>&nbsp;</P><P>I don't believe it's a signal strength issue... I can get good HSPA only reception, and good LTE reception in places....&nbsp; but the phone gets confused.&nbsp;&nbsp;&nbsp; To me it looks like a firmware issue, and is likely to require an update to resolve.&nbsp;&nbsp; For the moment, I'm hoping that Rogers is aware of the issue and that they are working with Samsung on a fix....&nbsp; but that could take a while.</P><P>&nbsp;</P><P>I'd suggest everyone who sees an issue with GSII reception call Rogers support and report it, so that the issue is recognized.&nbsp; Hopefully Skyrocket users are seeing the&nbsp; same problem on AT&amp;T's network, so that it has better chance of getting fixed.</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P>Tue, 29 Nov 2011 22:19:38 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62230#M64786databubble2011-11-29T22:19:38ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62234#M64787
<P><FONT size="3"><FONT face="Calibri">I live in the Kanata (Ottawa) area inside strong LTE coverage. SGS2LTE worked perfectly on 4G without the LTE functionality with an old, non-LTE SIM card until yesterday. I have upgraded to an LTE plan, inserted the LTE SIM. Since that moment, once my phone receives the LTE signal, I am experiencing complete loss of phone connection, i.e. NO SERVICE and after a few moments EMERGENCY CALLS ONLY, back and forth. Spoke with tech support; she made two changes on my network connection, with no success. Her suggestion was to 1.) factory reset the phone, and 2.) replace it if the reset didn’t help. &nbsp;Based on what I see in this thread these steps may not resolve this issue, but will do it regardless. </FONT></FONT></P><P><FONT size="3"><FONT face="Calibri">Any positive experience with the factory reset or the phone replacement?</FONT></FONT></P>Tue, 29 Nov 2011 22:21:26 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62234#M64787OMF2011-11-29T22:21:26ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62238#M64788
<P>Ugh, databubble. You're right that we should call tech support in order to flag it for them...I'm just dreading actually having to call them;)</P>Tue, 29 Nov 2011 22:27:23 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62238#M64788imachubchub2011-11-29T22:27:23ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62240#M64789
<P>I was wondering if this has anything to do with the downloaded&nbsp;apps.&nbsp;Below you can find my&nbsp;installed apps.&nbsp;If those with subject&nbsp;line connectivity problem&nbsp;have any of those installed, please&nbsp;let&nbsp;us know. Two of my suspects are in red.</P><P>&nbsp;</P><P>1.) 24 Soundboard</P><P>2.) AbyssFTP</P><P>3.) Adobe Flash Player 11.1</P><P><FONT color="#ff0000">4.) Android Assistant</FONT></P><P>5.) Barcode Scanner</P><P><FONT color="#ff0000">6.) Battery Upgrade</FONT></P><P>7.) ConvertMe</P><P>8.) Dictionary</P><P>9.) Droid48</P><P>10.) Facebook</P><P>11.) FidMe</P><P>12.) fuel calculator</P><P>13.) Gmail</P><P>14.) Maps</P><P>15.) Market</P><P>16.) MobileVoip</P><P>17.) Network Info</P><P>18.) Panecal</P><P>19.) Shopper</P><P>20.) Skype</P><P>21.) Speed Test</P><P>22.) TeamViewer</P><P>23.) urMusic New Releases</P><P>24.) WiFi Analyzer</P><P>25.) YouTube</P><P>&nbsp;</P>Tue, 29 Nov 2011 22:42:51 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62240#M64789OMF2011-11-29T22:42:51ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62244#M64790
<P>I went through the factory reset and phone replacement without any success.</P><P>And at the time of replacement I only had standard apps that come with the phone, nothing extra.</P><P>&nbsp;</P><P>I'm wondering if other Rogers LTE phones (not SGII, I don't know what else is in the market) have the same issue; or as mentioned above, is this the phone's problem that that can be fixed by a firmware.</P><P>&nbsp;</P>Tue, 29 Nov 2011 23:03:16 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62244#M64790lubiya2011-11-29T23:03:16ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62246#M64791
Nope my HTC Raider LTE works just fine. My S2 LTE had the same problem with yours.Tue, 29 Nov 2011 23:20:43 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62246#M64791Meowmix2011-11-29T23:20:43ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62292#M64792
<P>Unfortunately NO CHANGE&nbsp;after factory reset, i.e. no&nbsp;additional app is installed, and my phone&nbsp;has&nbsp;the latest firmware installed, based on KIES...&nbsp;</P><P>&nbsp;</P><P>What I found is&nbsp;the Mobile Network Settings changes automatically to GSM/HSPA mode after&nbsp;a number of "EMERGENCY CALLS ONLY" and "NO SERVICE"&nbsp;cycles while showing LTE connection with all bars grayed out. However,&nbsp;the phone still attempts to connect to LTE, and&nbsp;fails all the time.</P><P>&nbsp;</P><P>I will call Rogers Tech Support in a moment...</P>Wed, 30 Nov 2011 16:03:36 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62292#M64792OMF2011-11-30T16:03:36ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62312#M64793
<P>After about 2.5 hours on the phone&nbsp;with 2 Customer Service reps and&nbsp;3 Tech Support people, they say <U>it is a known issue</U> and they are working on it. I got a ticket number with a&nbsp;promise that they will call me back within 24 - 48 hours. In the meantime I switched my Network Mode&nbsp;back to "GSM only" becasue the "GSM/HSPA (Auto mode)" kept switching up to "GSM/HSPA/LTE (Auto mode", and while on the latter&nbsp;I couldn't use my phone.</P>Wed, 30 Nov 2011 18:42:18 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62312#M64793OMF2011-11-30T18:42:18ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62320#M64794
<P>Personally, I think it's a network issue. &nbsp;I have seen almost identical issues with the rocketstick, as far as connectivity. &nbsp;I have also tried with different phones, and it seems that there IS a problem with the LTE network and just maybe an issue with the software, that controls the "auto switch" from LTE to 4G etc....I have seen BOTH the SG and the rocketstick only getting Edge, for about half an hour, several times in the last few weeks. &nbsp;As I jave said before, it's really odd that the signal would fluctuate so much, when you are staying in the same place...I could understand it, if you were driving or something...</P>Wed, 30 Nov 2011 21:09:40 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62320#M64794shaggyskunk2011-11-30T21:09:40ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62332#M64795
<P>I would agree this is&nbsp;a network issue, however a few pages back <EM>Meowmix</EM> reported&nbsp;the same problem with the SG, but not with the HTC Raider LTE. Also, if it was an LTE network wide issue, affecting&nbsp;for some reason the SG users only, all SG S2 LTE users would be complaining,which is not the case,&nbsp;right? Weird.</P>Wed, 30 Nov 2011 21:39:43 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62332#M64795OMF2011-11-30T21:39:43ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62334#M64796
Not really OMF. A lot of users DO NOT know about the forums &amp; such to the only people they will complain are at Rogers. <BR /><BR />Yes i did have the same issue with my S2 LTE &amp; NOT with my Raider. This seems to only be happening with S2 LTE phones.Wed, 30 Nov 2011 21:50:31 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62334#M64796Meowmix2011-11-30T21:50:31ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62336#M64797
<P>Hope if they don't know this one or other&nbsp;forum, they will pick&nbsp;up the phone and call Rogers Tech Support&nbsp;at 1-866-931-3282.&nbsp;No mass complaints, no priority&nbsp;to resolve the issue...</P>Wed, 30 Nov 2011 22:01:37 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62336#M64797OMF2011-11-30T22:01:37ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62342#M64798
<BLOCKQUOTE><HR /><LI-USER uid="61056"></LI-USER> wrote:<BR />Not really OMF. A lot of users DO NOT know about the forums &amp; such to the only people they will complain are at Rogers. <BR /><BR />Yes i did have the same issue with my S2 LTE &amp; NOT with my Raider. This seems to only be happening with S2 LTE phones.<HR /></BLOCKQUOTE>
<P><BR />Well, I am not referring to the not being able to receive calls issue, that has not happened with my SG, I am commenting about the signal issue, which affects my phone as much as my rocketstick, that's why I think it's a network problem. &nbsp;If only my phone was getting Edge but the rocketstick was at HSPA+, then I would be thinking it's a phone issue.</P>
<P>Also, in looking at the AT&amp;T site, and XDA, there is no mention of this call problem on their network.</P>Wed, 30 Nov 2011 23:38:08 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62342#M64798shaggyskunk2011-11-30T23:38:08ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62432#M64799
<BLOCKQUOTE><HR /><LI-USER uid="300790"></LI-USER> wrote:<BR /><P>After about 2.5 hours on the phone&nbsp;with 2 Customer Service reps and&nbsp;3 Tech Support people, they say <U>it is a known issue</U> and they are working on it. I got a ticket number with a&nbsp;promise that they will call me back within 24 - 48 hours. In the meantime I switched my Network Mode&nbsp;back to "GSM only" becasue the "GSM/HSPA (Auto mode)" kept switching up to "GSM/HSPA/LTE (Auto mode", and while on the latter&nbsp;I couldn't use my phone.</P><HR /></BLOCKQUOTE><P>Thanks for going through that for us!&nbsp;&nbsp; I'll go through the same exercise tonight, just to help increase the priority.&nbsp;&nbsp; If you do get a call back, please let us know what the result of it is.</P><P>&nbsp;</P><P>I've notice the same.... the phone switching "itself" to GSM/HSPA mode...&nbsp; and I was in a location last night where I could only make a call my selecing GSM-only.</P><P>&nbsp;</P><P>Pretty sure this will require an update of the phone software to fix properly.&nbsp; If they can't fix it, there will be a lot of customers wanting to trade the phone in.</P>Thu, 01 Dec 2011 19:23:28 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62432#M64799databubble2011-12-01T19:23:28ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62442#M64800
<P><STRONG>UPDATE:</STRONG> A tech support analyst called me this afternoon, and&nbsp;run some tests while my phone was on&nbsp;GSM/HPSA, and when on GSM/HPSA/LTE.&nbsp;Unfortunately he hasn't been able to fix the problem. He has mentioned that they are working on a LTE network issue&nbsp;in the Ottawa area. I think they will be able to fix this without&nbsp;changing the phone.&nbsp;What makes me believe this? On the&nbsp;night when I switched to LTE, I run a speedtest&nbsp;in front of Costco in Kanata with success! On my way home on 417, and since then, when on LTE, I get "Emergency calls only" or "No Service". Today is different: I haven't had "Energency Calls only", only "No service"&nbsp;on&nbsp;LTE. My network mode is&nbsp;back to "GSM only", so at least I can use my phone on a $120/month LTE shared family plan.</P><P>&nbsp;</P><P>Please keep calling Tech support to maintain or increase priority.</P>Thu, 01 Dec 2011 19:54:23 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62442#M64800OMF2011-12-01T19:54:23ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62450#M64801
<BLOCKQUOTE><HR /><LI-USER uid="300790"></LI-USER> wrote:<BR /><P><STRONG>UPDATE:</STRONG> Today is different: I haven't had "Energency Calls only", only "No service"&nbsp;on&nbsp;LTE. My network mode is&nbsp;back to "GSM only", so at least I can use my phone on a $120/month LTE shared family plan.</P><P>&nbsp;</P><P>Please keep calling Tech support to maintain or increase priority.</P><HR /></BLOCKQUOTE><P>It's funny how it's so location dependent.&nbsp; I tether on LTE all day at work (1 bar) and can make/receive calls no problem.&nbsp; And yet there's at least a dozen spots I'm aware of where I consistently get "Emergency Calls Only" or "No Service" where if I switch to GSM, I can see Rogers signal strength of 3+ bars.</P><P>&nbsp;</P><P>&nbsp;However, it's not just Ottawa network issues - I'm pretty sure this thread has complaints from each of Rogers LTE markets.</P><P>&nbsp;</P>Thu, 01 Dec 2011 20:43:58 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62450#M64801databubble2011-12-01T20:43:58ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62498#M64802
Well, I am still waiting for my call, that was meant to be within 72Hrs??? In some ways,it's easier to post here than wait for a tech.....<BR />Today, AGAIN... there was NO connection from about 5:30-6:00.!! Not on the SG or,the rocket stick.....Thu, 01 Dec 2011 23:16:02 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62498#M64802shaggyskunk2011-12-01T23:16:02ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62514#M64803
A whole group of tech folks have been tesing my problem tonight... They are fully aware of the issue and working hard to fix it. Due to the location specific nature of this problem, you may need to tell the tech rep where do you have working LTE connection, and where do you lose it. In my case, I have a perfect LTE connection in front of the Home Hardware at 329 March Road in Kanata, ON. A few hundred meters west on March road I lose LTE connection and my SG2LTE goes either in Emergency only or No service mode in each and every network setting, except GPS only mode, in which I can use it as a phone.<BR />Outside the LTE coverage area (further west on March road in Mississippi Mills, I am getting the Emergency only and No service, unless the phone is in GPS only network mode.<BR /><BR />Again, please provide location specific details to tech support so they can narrow down the problem areas and perhaps fix this really annoying problem easier.Fri, 02 Dec 2011 03:54:41 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62514#M64803OMF2011-12-02T03:54:41ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62544#M64804
<BLOCKQUOTE><HR /><LI-USER uid="300790"></LI-USER> wrote:<BR />A whole group of tech folks have been tesing my problem tonight... They are fully aware of the issue and working hard to fix it. Due to the location specific nature of this problem, you may need to tell the tech rep where do you have working LTE connection, and where do you lose it.[...]<HR /></BLOCKQUOTE><P>Great news that they're taking it seriously and working on it.</P><P>&nbsp;</P><P>I can name a dozen locations across Ottawa where I know there is a strong Rogers GSM signal, but the SGSII LTE will drop to "No Service" or "Emergency Calls Only."&nbsp; Inside Costco in Kanata, for example.&nbsp; I found it impossible to make a call anywhere inside the store without selecting GSM-only.&nbsp;&nbsp; My house.&nbsp; Place-du-Portage IV.&nbsp; The entire length of the 417 West of Pinecrest to the top of the hill going into Kanata.&nbsp;&nbsp; 417/Bronson.&nbsp; 417/Vanier Parkway.&nbsp;&nbsp; Canadian Tire Ogivie Road.&nbsp; Sobeys Kanata.&nbsp; Hazeldean/Iber Road.&nbsp;&nbsp; Stittsville Main Street just ouside the Rogers Video Store (but not in the store...figure that one.)&nbsp;&nbsp; There was no change last night in any of the known areas I passed through.</P><P>&nbsp;</P><P>As I understand it, LTE is a separate network used only for data (at this stage.)&nbsp;&nbsp; The phone does not "switch" between LTE and GSM for voice... it uses GSM for voice and can carry on using LTE or HSPA or EDGE for data while in call.</P><P>&nbsp;</P><P>We of course don't expect to get LTE everywhere we have a Rogers GSM signal....&nbsp; but we expect to be able to make calls where there is a strong Rogers GSM signal, whether or not LTE is available.&nbsp; I don't think this is a network issue for two reasons:</P><P>1)&nbsp; the HTC Raider doesn't seem to have the same issues</P><P>2) if I'm on a voice call, I've noticed that I can hold the voice call even in areas where I know the phone will drop to "No Service" if I don't have a call in progress.&nbsp;&nbsp;</P><P>&nbsp;</P><P>That tells me that it's not a signal strength (or signal "hopping") issue, it's a phone-getting-confused and behaving incorrectly issue. (Note, it could still be a netork issue related to cell hand-off...&nbsp;</P><P>&nbsp;</P><P>Only, I think the phone gets confused in specific locations, depending on the relative signal strengths of GSM/HSPA vs. LTE, (possibly from multiple Rogers base-stations.)&nbsp;&nbsp; So to figure out WHY the device gets confused, Rogers probably does need specific readings from locations where it goes screwy.</P><P>&nbsp;</P><P>I'm still willing to bet the solution will require a change to the phone software.</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P><BR />&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P>Fri, 02 Dec 2011 14:45:01 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62544#M64804databubble2011-12-02T14:45:01ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62622#M64805
Just today, between 2:00-2:10, I went from 4G @ 4 Bars to nothing and then to Edge with 4 BARS and finally to 4G..<BR /><BR />At 5:20 until 6:08 It was stuck at Edge. I powered off and on...removed the battery etc.?????Fri, 02 Dec 2011 23:31:04 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62622#M64805shaggyskunk2011-12-02T23:31:04ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62624#M64806
<P>No&nbsp;improvement here either.<img id="smileysad" class="emoticon emoticon-smileysad" src="https://rogers.i.lithium.com/i/smilies/16x16_smiley-sad.gif" alt="Smiley Sad" title="Smiley Sad" /> While on LTE at work, "Emergency Calls Only" or "No Service". I have&nbsp;to select&nbsp;"GSM only" to be able to make and receive&nbsp;calls. I don't think anybody will be working on this until Monday.</P>Fri, 02 Dec 2011 23:48:47 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62624#M64806OMF2011-12-02T23:48:47ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62740#M64807
<P>First, thanks to OMF, databubble and the other folks sharing the info, trying to figure this out and bringing to the attention of Rogers.</P><P>&nbsp;</P><P>Short version:&nbsp; I'm also experiencing that I need to use GSM only on the west side of Ottawa.&nbsp;</P><P>&nbsp;</P><P>Longer version.</P><P>I also experienced "no mobile network" as soon as I got near Kanata (west of Ottawa for other folks).&nbsp; I drove down toward Carp and eventually Constance Bay and good not make a call.&nbsp; When I got to Constance Bay I tried HSPA-GSM but that did not work.&nbsp; So I tried GSM only and that worked.</P><P>&nbsp;</P><P>So I called tech support and was explaining this to the first support person but the call got dropped.&nbsp; I called back and the guy was not aware of an issue.&nbsp;&nbsp; He said that if it was a widely known issue they would know about it.&nbsp;&nbsp; I told him I suspected it was a phone s/w problem and would check the forums.&nbsp; And lo and behold, here is the thread!</P><P>&nbsp;</P><P>So I think I'll call them back and tell them to look at this thread and update the notes on my file.&nbsp;&nbsp;</P><P>&nbsp;</P><P>I'm not going to mess around with dong a software reload/reset etc. as they suggested.&nbsp;</P><P>&nbsp;</P><P>I don't remember ... has anyone tried an non-LTE sim card and HSPA-GSM mode as a workaround?</P><P>&nbsp;</P>Mon, 05 Dec 2011 02:13:07 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62740#M64807rogpstang92011-12-05T02:13:07ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62746#M64808
<P>Hey rogpstang9. I too have been experiencing related problems on LTE. I'm in the Vancouver area and initially, most of downtown was a problem for my phone, being able to properly switch from LTE to the cellular network. I'm still experiencing dead areas (not sure if that is the correct term), but now it's sporadic (sometimes those areas are fine, sometimes not).</P><P>&nbsp;</P><P>Was talking yesterday with the original customer sales rep who sold me the phone back in early November and he had recommended exactly what you had suggested at the end of your post: non-LTE SIM card and/or use GSM when I notice dropped calls. I opted to pass on the non-LTE SIM.</P><P>&nbsp;</P><P>Was it tech support who mentioned these workarounds to you?</P>Mon, 05 Dec 2011 02:28:57 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62746#M64808imachubchub2011-12-05T02:28:57ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62748#M64809
Update: I phoned Rogers and told them to update the info on my file with this thread. They also opened a ticket. So hopefully that will expedited things a bit.Mon, 05 Dec 2011 02:36:10 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62748#M64809rogpstang92011-12-05T02:36:10ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62750#M64810
@imachubchub<BR />I figured out the GSM-only workaround myself because I had heard or read mention of an issue when the phone went to non-LTE mode/network.<BR /><BR />It was the support tech that suggested non-LTE SIM.Mon, 05 Dec 2011 02:40:16 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62750#M64810rogpstang92011-12-05T02:40:16ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62752#M64811
<P>Re. non-LTE sim card: I used it for about 3 weeks with no LTE plan and without any problems.&nbsp;The "Emergency calls only" and "No service" phenomenon started when I swapped my&nbsp;sim card, and&nbsp;updated my plan to LTE. Again,&nbsp;my LTE sim card works fine at certain locations in Kanata.</P>Mon, 05 Dec 2011 03:13:16 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62752#M64811OMF2011-12-05T03:13:16ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62756#M64812
Thanks OMF.Mon, 05 Dec 2011 03:45:13 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62756#M64812rogpstang92011-12-05T03:45:13ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62822#M64813
<P>I like in Kanata (Bridlewood) and got my phone from an East end store Friday night. It worked great until I got near home where signal went to zero and I could not even make voice calls.</P><P>&nbsp;</P><P>I have spent nearly the whole weekend talking to various tech support people and going to the Rogers plus store near Bridlewood. We have changed the phone and SIM card to no avail.&nbsp;I have enev resorted to driving up and down the 417 to confirm the problem and I am 100% certain there is an LTE issues in the west end of Ottawa.&nbsp;</P><P>&nbsp;</P><P>I have communicated this to Rogers and I hope they are taking it seriously. Last night Rogers opened a ticket and I hope they follow it up soon. According to them there were no issues prior to me calling in though! I find this kinda disturbing as it seems there are others living in the same area suffering from the same problem.</P><P>&nbsp;</P><P>One tech support person suggested I run my phone in GSM mode only (Edge). I played around with the modes and can report:</P><P>&nbsp;</P><P>GSM/HSPA/LTE auto mode: &nbsp; No signal</P><P>GSM/HSPA auto mode: Signal keep switching between 4G and EDGE</P><P>GSM only: Works but in EDGE mode</P><P>HPSA only: Works in 4G mode</P><P>&nbsp;</P><P>So for now I am running my phone in HSPA only mode near Kanata.</P><P>&nbsp;</P><P>I think in addition to the network issues with LTE in the west end of Ottawa, there is a software bug that prevents it from automatically switching out of LTE mode to a lesser network speed when&nbsp;GSM/HSPA/LTE auto mode is selected. I would think some baseband software update is needed too, unless the network issues are locking the phone in LTE mode.</P><P>&nbsp;</P><P>I plan to call Rogers every day to see if there is any resolution to this frustrating problem, as they don't appear to be logging calls well if this post is any indication.</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P>Mon, 05 Dec 2011 12:07:30 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62822#M64813rezadue2011-12-05T12:07:30ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62826#M64814
Gee, that's a terrific suggestion from that tech guy.... running "The Fastest Network" on EDGE!!! I called tech support over a week ago &amp; was told that I would get a call from "escalation" within 72Hrs...still waiting!<BR />I am pretty sure that rogers is doing something, because BOTH my phone AND my Rocket Stick are bouncing all over from LTE to EDGE to NO connection at all.<BR />Fortunately, I have not had any issues with voice, but I haven't been in the area you are talking about.<BR />I wonder if any Bell customers, are seeing the same problems on their LTE?Mon, 05 Dec 2011 14:25:37 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62826#M64814shaggyskunk2011-12-05T14:25:37ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62832#M64815
<P>I drove around West and South Kanata this morning approx&nbsp;<U>140 kms altogether</U>,&nbsp;including East&nbsp;on 417 from March Road&nbsp;to&nbsp;416 and further South on 416 about 20 kms,&nbsp;back to Kanata centre on March Road, and have <U>found only one, about 500-600 m&nbsp;stretch&nbsp;where LTE actually worked</U>. It is&nbsp;on March Road&nbsp;starting from&nbsp;Richardson Side Road&nbsp;up to approx&nbsp;Carling Avenue. My ticket is still open, haven't heard back from Rogers since Thursday night. Will call tech support again&nbsp;and keep you posted.</P>Mon, 05 Dec 2011 14:53:41 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62832#M64815OMF2011-12-05T14:53:41ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62838#M64816
<P>I wonder if we should all share our ticket numbers so we have more ammo when we call to follow up with tech support.</P>Mon, 05 Dec 2011 15:22:24 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62838#M64816rezadue2011-12-05T15:22:24ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62840#M64817
<BLOCKQUOTE><HR /><LI-USER uid="306508"></LI-USER> wrote:<BR />[...]<P>I have spent nearly the whole weekend talking to various tech support people and going to the Rogers plus store near Bridlewood. We have changed the phone and SIM card to no avail.&nbsp;I have enev resorted to driving up and down the 417 to confirm the problem and I am 100% certain there is an LTE issues in the west end of Ottawa.&nbsp;</P><P>&nbsp;</P>[...]<BR />&nbsp;<HR /></BLOCKQUOTE><P>Not just the West of Ottawa.&nbsp; I'm currently at Place du Portage in Gatineau, USING the LTE network for data, while my phone is showing flipping between "No service" and "Emergency calls" and showing 4 bars of signal strength.&nbsp; At the moment I'm getting 5.2Mbps down on LTE, and 8.7Mbps up).&nbsp; After a while, the phone will drop LTE and set the network mode itself to "GSM/HSPA (auto mode)....&nbsp; and show a Rogers connection with 4 bars and HSPA ("4G").</P><P>&nbsp;</P><P>And there's other places in East end where I've found problems, but I will admit that anywhere West of Pinecrest you're more likely to not have service than have it.</P><P>&nbsp;</P><P>But we've also seen reports in this thread, and Howardforums, where people have problems in Toronto, and Vancouver (and I think I saw someone complaining about Calgary.)&nbsp;&nbsp; So, while it's location specific, it's not localized.</P><P>&nbsp;</P><P>&nbsp;</P>Mon, 05 Dec 2011 16:01:45 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62840#M64817databubble2011-12-05T16:01:45ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62860#M64818
<P>I live in Richmond Hill, Ontario near Yonge St &amp; Hwy 7.</P><P>&nbsp;</P><P>When I tested Samsung Galaxy SII LTE on Yonge St &amp; Hwy 7, my phone showed LTE but I had only one bar. My speed was very slow at 3Mbps.&nbsp;When I tested my phone on Bayview &amp; Hwy 7, my phone showed LTE and I have 3 bars. I was getting more than 20Mbps.</P><P>&nbsp;</P><P>I thought it might be my phone that was a problem before testing. But obviously it is Rogers LTE network that is very unstable. &nbsp;</P><P>&nbsp;</P><P>I called Rogers and I got a strange answer from Rogers Tech. My area (Richmond Hill) is dominated by 4G network. My phone gets confused between 4G and LTE. They are working very hard to fix this problem but there was no definite answer when it will be fixed. Rogers Tech told me that this problem won't happen in Downtown Toronto and Brampton areas.&nbsp;</P><P>&nbsp;</P><P>I was also doing some speed testing while I was driving from Richmond Hill to Brampton on Hwy 407 and Hwy 410. Some area I got LTE with one bar and a very slow speed. Others I got LTE with 3 or 4 bars and a fast speed of 20-40Mbps.&nbsp;</P><P>&nbsp;</P><P>Rogers LTE is not yet reliable. I am considering whether I should sell the Galaxy S2 LTE and wait for a year or two until LTE becomes finally reliable and stable.&nbsp;</P><P>&nbsp;</P><P>I was in favour of Samsung dominating the smartphone market. But since Rogers LTE is not yet stable, I can see why APPLE has not yet installed LTE chip inside iPhone.&nbsp;</P><P>&nbsp;</P><P>Rogers.....Please fix the problem. You promised LTE in Toronto area. At least you should make that promise when all the GTA are covered under LTE.</P>Mon, 05 Dec 2011 18:18:13 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62860#M64818mcsarang2011-12-05T18:18:13ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62864#M64819
<BLOCKQUOTE><HR /><LI-USER uid="196460"></LI-USER> wrote:<BR /><P>I live in Richmond Hill, Ontario near Yonge St &amp; Hwy 7.</P>&nbsp;<P>I thought it might be my phone that was a problem before testing. But obviously it is Rogers LTE network that is very unstable. &nbsp;</P><P>&nbsp;</P><P>I called Rogers and I got a strange answer from Rogers Tech. My area (Richmond Hill) is dominated by 4G network. My phone gets confused between 4G and LTE. They are working very hard to fix this problem but there was no definite answer when it will be fixed. Rogers Tech told me that this problem won't happen in Downtown Toronto and Brampton areas.&nbsp;</P><P>&nbsp;</P><P>[...]</P><P>&nbsp;</P><P>Rogers LTE is not yet reliable. I am considering whether I should sell the Galaxy S2 LTE and wait for a year or two until LTE becomes finally reliable and stable.&nbsp;</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P>I think the way the Rogers tech explained it is correct, that the *phone* gets confused.&nbsp;&nbsp; Speed will vary (wildly), but when LTE is unavailable the phone should drop down to HSPA+ (or EDGE).&nbsp; Voice should be unaffected by LTE vs. HSPA+.&nbsp;&nbsp;</P><P>&nbsp;</P><P>Having said that, we're on the bleeding edge (no pun intended) as it is.&nbsp; If you want something stable...&nbsp; stick to HSPA+.&nbsp; Either switch to a non-LTE SIM (and keep using the GS2 LTE), or swap the phone.&nbsp;&nbsp; At this stage, given the issues with LTE, I would think Rogers should be willing to let someone swap devices, even if it's past the initial "trial" period.</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P>Mon, 05 Dec 2011 18:32:26 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62864#M64819databubble2011-12-05T18:32:26ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62866#M64820
@Rezadue, I would hope that given that rogers does not use ICQ ahem.... that they have systems in place to correlate the issues being reported.Mon, 05 Dec 2011 18:41:38 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62866#M64820shaggyskunk2011-12-05T18:41:38ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62876#M64821
<P>@mcsarang, I work at Downtown Toronto and that's mainly where my call receiving problem happens. So what tech support had told you is not true.</P><P>And Rogers should be well aware of this issue since I started this topic about a month ago and reported it to Rogers(went through all ticket issue and phone change process with no luck).</P><P>But apparantly there is no communication between their tech support (even though Rogers is a communication company! )</P><P>&nbsp;</P><P>Frankly, after talking with at least 3 or 4 different tech support, I do not trust them anymore. They seem to be less knowledgable than any of us in this subject, and apparantly they don't care since with all the people reporting this problem, it is still not a known issue to them.</P>Mon, 05 Dec 2011 20:31:10 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62876#M64821lubiya2011-12-05T20:31:10ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62908#M64822
<P>@lubiya, I am shocked to hear that even in Downtown Toronto you are having problems with LTE.&nbsp;</P><P>&nbsp;</P><P>I was doing another testing while I was driving up north on Bayview. At Bayview &amp; Hwy 7 in Richmond Hill, I was getting LTE with 3 bar and a resonable spped of around 19Mbps. Between Hwy 7 and 16th on Bayview, I was getting LTE with 1 bar and a slow speed of about 3-6Mbps. At the intersection of Bayviw and 16th, I was getting LTE with 3-4 bars and a fast speed of 30Mbps. Between 16th and Weldrick on Bayview, again I was getting LTE with 1 bar and a very slow speed of 3-6Mbps.&nbsp;</P><P>&nbsp;</P><P>Why should we purchase LTE ready data plan and LTE phone if we can not fully use LTE.&nbsp;I am seriously thinking about selling Galaxy S2 LTE and staying with iPhone 4S.&nbsp;</P><P>&nbsp;</P>Mon, 05 Dec 2011 23:46:23 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62908#M64822mcsarang2011-12-05T23:46:23ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62932#M64823
<BLOCKQUOTE><HR /><LI-USER uid="196460"></LI-USER> wrote:<BR /><P><LI-USER uid="278844"></LI-USER>, I am shocked to hear that even in Downtown Toronto you are having problems with LTE.&nbsp;</P><P>&nbsp;</P><P>I was doing another testing while I was driving up north on Bayview. At Bayview &amp; Hwy 7 in Richmond Hill, I was getting LTE with 3 bar and a resonable spped of around 19Mbps. Between Hwy 7 and 16th on Bayview, I was getting LTE with 1 bar and a slow speed of about 3-6Mbps. At the intersection of Bayviw and 16th, I was getting LTE with 3-4 bars and a fast speed of 30Mbps. Between 16th and Weldrick on Bayview, again I was getting LTE with 1 bar and a very slow speed of 3-6Mbps.&nbsp;</P><P>&nbsp;</P><P>Why should we purchase LTE ready data plan and LTE phone if we can not fully use LTE.&nbsp;I am seriously thinking about selling Galaxy S2 LTE and staying with iPhone 4S.&nbsp;</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P><LI-USER uid="196460"></LI-USER>:&nbsp;Are you experiencing the "No Service" or "Energency Calls Only"&nbsp;issues around the above listed areas? This topic is about&nbsp;absolutely&nbsp;NO LTE connectivity coupled with&nbsp;NO phone connectivity deep inside the LTE covered areas, and the SG S2LTE&nbsp;not being able&nbsp;to switch back from LTE to HSPA or GSM while in "GSM/HSPA/LTE (Auto mode)" when leaving the otherwise&nbsp;LTE covered areas.&nbsp;<FONT color="#ff0000">In 90% of western Ottawa,&nbsp;we wish&nbsp;we could use&nbsp;our phones to make and receive phone calls, or download/upload anything at any speed&nbsp;while on Rogers' LTE network. Rogers LTE network here is completely unusable.</FONT></P>Tue, 06 Dec 2011 01:14:07 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62932#M64823OMF2011-12-06T01:14:07ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62944#M64824
It's almost always the easiest 1st response "it's the first we hear of this"...<BR />When you call, are they not giving you a Case number?Tue, 06 Dec 2011 01:28:25 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62944#M64824shaggyskunk2011-12-06T01:28:25ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62946#M64825
<BLOCKQUOTE><HR /><LI-USER uid="154020"></LI-USER> wrote:<BR />It's almost always the easiest 1st response "it's the first we hear of this"...<BR />When you call, are they not giving you a Case number?<HR /></BLOCKQUOTE><P>Actually, I have&nbsp;<STRONG>2</STRONG> (still open) ticket numbers already, and <STRONG>0</STRONG> problem resolution. The reason why I have two ticket numbers: some of the customer service reps can,&nbsp;some cannot find the first&nbsp;ticket, so I requested to open a second one.</P>Tue, 06 Dec 2011 01:52:21 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/62946#M64825OMF2011-12-06T01:52:21ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/63050#M64826
<P>UPDATE:</P><P>&nbsp;</P><P>Got some positive feedback from two different sources&nbsp;at Rogers: Last night a field technician has tested the sites and was able to reproduce the reported failures along March Road in Kanata. The issue was further escalated to management level.</P><DIV>Today afternoon they made some initial progress: my phone can connect to LTE. (Record DL speed: 27Mbps, UL speed: 7.8Mbps @ two bars... if it stays in this range, I can't wait until Rogers' LTE coverage arrives to the rural areas of Mississipi Mills, I will switch my home ISP to Rogers in a heartbeat!)</DIV><DIV>&nbsp;</DIV><DIV>...Back to the topic: Staying in LTE mode will not put my phone anymore to "Emergency Calls Only" or "No service" state. However, if I want to make a call, or want to receive a call (i.e. call myself from another phone to test phone's reception) it still goes to "Emergency Calls only" state, but after a few seconds it recovers from this state and switches back to LTE without any manual&nbsp;setting or power cycling, as it was necessary before. In order to be able to make and receive phone calls I switch back to GSM only, and switch&nbsp;to LTE for the period&nbsp;I want to browse the internet.&nbsp;</DIV><DIV>&nbsp;</DIV><DIV>I am positive they will be able to fix this.</DIV>Tue, 06 Dec 2011 22:04:42 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/63050#M64826OMF2011-12-06T22:04:42ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/63056#M64827
<P>That's good news. Thanks for the update OMF.</P><P>&nbsp;</P><P>Right now I tested my phone and I managed to receive calls while on LTE!</P><P>I'll still test it for few more days to make sure it works fine, but at least it seams that things might be fixed someday <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P>Tue, 06 Dec 2011 22:34:35 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/63056#M64827lubiya2011-12-06T22:34:35ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/63112#M64828
<BLOCKQUOTE><HR /><LI-USER uid="278844"></LI-USER> wrote:<BR /><P>That's good news. Thanks for the update OMF.</P><P>&nbsp;</P><P>Right now I tested my phone and I managed to receive calls while on LTE!</P><P>I'll still test it for few more days to make sure it works fine, but at least it seams that things might be fixed someday <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P><HR /></BLOCKQUOTE><P>Testing last night and this morning, I don't notice any improvement in Ottawa West/Kanata/Sittsville, along the Ottawa River Parkway, or in Gatineau.</P><P>&nbsp;</P><P>I have always been able to make/receive calls while in certain locations.... my office in Ottawa East/Gloucester for example, where I can stay connected to LTE all day (albeit at relatively low data rates) and make/receive calls without any problem.&nbsp; Other locations I may not be able to make a call while connected...despite the phone saying there is service.&nbsp; And of course there are those areas where the phone reports "No service" or "Emergency calls only" where the phone refuses to make a call.</P><P>&nbsp;</P><P>Where I am at the moment, in Gatineau, if I turn LTE on, the phone quickly switches to "No Service".&nbsp; However, if I select GSM/HSPA.... I can connect via HSPA+ and make calls with 4 bars of signal strength showing.&nbsp;&nbsp; Other locations I have to choose "GSM only."</P><P>&nbsp;</P><P>In summary... the behaviour is very location specific... although I find it consistent in those locations.</P><P>&nbsp;</P><P>&nbsp;</P>Wed, 07 Dec 2011 14:14:27 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/63112#M64828databubble2011-12-07T14:14:27ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/63124#M64829
<P>Last night I called Rogers for an update only to be told that the interaction ID I was given was not escalated and nothing had been done. Disappointing. So I asked for a supervisor and explained everything to him again. He said he would talk to tech support and escalate the issue.</P><P>&nbsp;</P><P>I spoke to tech support and got a callback within an hour from field tech support. they had me run some tests and the updated results so far are:</P><P>&nbsp;</P><P>I now see 1 bar LTE in Bridlewood. while on LTE I can surf and UL and DL speeds are very low. But while on LTE, I can not make or receive phone calls. If I change the phone to GSM/HSPA+ i can surf and make or receive phone calls.</P><P>&nbsp;</P><P>So the problem in Kanata appears to be partially solved. they said it was probably late in the evening (7ish) and they would continue to troubleshoot the issue tomorrow (today) and would get back to me to run more tests.</P><P>&nbsp;</P><P>&nbsp;</P>Wed, 07 Dec 2011 14:56:55 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/63124#M64829rezadue2011-12-07T14:56:55ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/63128#M64830
<BLOCKQUOTE><HR /><LI-USER uid="306508"></LI-USER> wrote:<BR /><P>.... So the problem in Kanata appears to be partially solved. they said it was probably late in the evening (7ish) and they would continue to troubleshoot the issue tomorrow (today) and would get back to me to run more tests.&nbsp;</P><P>_________________________________________________________________________________</P><P>&nbsp;</P><P>UPDATE 2:</P><P>&nbsp;</P><P>On my way from west to Kanata on March Road to North Technology Center&nbsp;the LTE system and the Samsung Galaxy S2 LTE worked fine now, for the first time! DL speed range is 20-28 Mbps, UL&nbsp;3-8 Mbps. It means they have identified the problem and fixed it, so we don`t have to return our phones...&nbsp;I can imagine it may take some time to roll out the fix and verify it network wide.</P><P>&nbsp;</P><P>I would like to express my appreciation&nbsp;to all of the contributors on this forum,&nbsp;Rogers Tech Support,&nbsp;Configuration Management and Field Technicians involved in the solution.</P><P>&nbsp;</P><P>The lesson Rogers management should learn from this is there is a room for improvement in internal communication. Escalation of a&nbsp;network wide problem shouldn`t take a month to reach&nbsp;the appropriate level.</P><P>&nbsp;</P><P>Anyway, I am satisfied with the outcome and waiting for the expansion of the LTE network. <img id="smileyvery-happy" class="emoticon emoticon-smileyvery-happy" src="https://rogers.i.lithium.com/i/smilies/16x16_smiley-very-happy.gif" alt="Smiley Very Happy" title="Smiley Very Happy" /></P><P>&nbsp;</P><P>&nbsp;</P></BLOCKQUOTE><P>&nbsp;</P>Wed, 07 Dec 2011 15:29:31 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/63128#M64830OMF2011-12-07T15:29:31ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/63130#M64831
<BLOCKQUOTE><HR /><LI-USER uid="306508"></LI-USER> wrote:<P>&nbsp;</P><P>I now see 1 bar LTE in Bridlewood. while on LTE I can surf and UL and DL speeds are very low. But while on LTE, I can not make or receive phone calls. If I change the phone to GSM/HSPA+ i can surf and make or receive phone calls.</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P>I just had voicemail left from Rogers (my phone didn't ring....surprise), saying that they've had technicians working on the LTE/HSPA issues in the "general areas of Ottawa" in the last few days, and that the problem should be "cleared / much improved."</P><P>&nbsp;</P><P>I called them back from a land-line and said "nope, no go", that I'd seen the same issues at home this morning, on my commute to work, and sitting at my desk.&nbsp; In fact this was while my phone was connected to LTE (2 bars, 4.75Mbps up, 10.21 Mbps down) and showing "No Service".&nbsp; After a about 10 minutes my phone decided to change it's setting to "GSM/HSPA (auto)" and dropped down to HSPA and started showing service and 4 bars of signal strength (2.85Mbps down, and 1.03 Mbps up, just for comparison.)</P><P>&nbsp;</P><P>The next call from them should be more interesting.</P>Wed, 07 Dec 2011 15:34:07 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/63130#M64831databubble2011-12-07T15:34:07ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/63138#M64832
Man, that's CRAZY! Has anyone heard if BELL LTE is having the same issues?Wed, 07 Dec 2011 16:27:33 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/63138#M64832shaggyskunk2011-12-07T16:27:33ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/63144#M64833
I am currently at work (Near Gloucester Center) and received a call from Rogers informing me that the problem should be solved now (9:30am). But my phone did not ring either.<BR /><BR />I will reserve judgement till I go home and check things out in Kanata.Wed, 07 Dec 2011 17:00:23 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/63144#M64833rezadue2011-12-07T17:00:23ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/63148#M64834
<P>Turn off and back on your phone before testing.</P><P>&nbsp;</P><P>Just got a follow up call from Rogers...&nbsp;apologize for the capitals in advance, but it will give you an idea how I feel after this follow up call...</P><P>&nbsp;</P><P><STRONG>PLEASE OPEN&nbsp;INDIVIDIUAL TICKETS AND BE PERSISTENT.</STRONG> FOR SOME REASON ROGERS IS NOT WILLING TO INVESTIGATE THIS MONTH OLD ISSUE AS A NETWORK WIDE PROBLEM, THEY GO ONE BY ONE, BY REPORTED INDIVIDUAL LOCATIONS ONLY. BE AS SPECIFIC AS YOU CAN WHEN IDENTIFYING THE AREA AFFECTED BY THIS PROBLEM.</P><P>&nbsp;</P><P>I asked her what am I supposed to do when driving on 417 and 416, should I open a ticket for each km? This approach&nbsp;doesn't make sense at all.</P><P>&nbsp;</P><P>...it still works here... (Kanata North Technology Centre)</P>Wed, 07 Dec 2011 17:25:38 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/63148#M64834OMF2011-12-07T17:25:38ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/63156#M64835
<P>If there's any change since yesterday, it's that my phone (at this location) wants to keep changing the "Network mode" to GSM/HSPA (Auto).&nbsp;&nbsp; Yesterday it would stay connected to LTE (but with "No service" or "Emergency calls only"</P><P>&nbsp;</P><P>I share with you my recent test:</P><P>&nbsp;</P><P>Location Gatineau (Place du Portage Phase III Tower A)<BR /><BR />12:34 PM&nbsp;&nbsp;&nbsp; Power off phone<BR />12:40 PM&nbsp;&nbsp;&nbsp; Power on phone<BR />- (GSM/HSPA/LTE enabled at power-on, battery at 100%, WLAN off, Bluetooth on)<BR />- Phone shows "Emergency calls only" on standby screen during start-up<BR />12:42 PM&nbsp;&nbsp;&nbsp; Phone shows 4G (4 bars), "Rogers"<BR />- Network mode shows "GSM/HSPA (Auto mode)"<BR />12:43 PM&nbsp;&nbsp;&nbsp; I change Network mode (back) to "GSM/HSPA/LTE (Auto mode)"<BR />- Phone shows active LTE connection (2-3 bars) and "Emergency calls only"<BR />12:46 PM&nbsp;&nbsp;&nbsp; Phone shows 5 bars LTE and "No service"<BR />- Run Speedtest.net - 23.27 Mbps down, 8.3Mbps up<BR />- Phone shows 2 bars LTE and "Emergency calls only"<BR />12:47 PM&nbsp;&nbsp;&nbsp; Phone shows 4 bars 4G and "Rogers"<BR />- Network mode has changed back to "GSM/HSPA (Auto mode)"<BR />- Speedtest.net reports 1.41Mbps down, 1.01Mbps up)<BR />12:53 PM&nbsp;&nbsp;&nbsp; Phone still shows 4 bars 4G and "Rogers"<BR />- call phone from land line<BR />- phone rings<BR />- call voicemail from phone.... call completes<BR />12:55 PM&nbsp;&nbsp;&nbsp; Change phone back to "GSM/HSPA/LTE (Auto mode)<BR />- phone shows LTE 2 bars and Emergency calls only<BR />- call from land-line - call goes to voicemail<BR />12:57 PM&nbsp;&nbsp;&nbsp; now shows 5 bars LTE and "No service"<BR />- speedtest gives 4.63Mbps down and 8.95Mbps up<BR />- phone shows 2 bars LTE and second speedtest yields 5.86Mbps down and 7.53Mbps up<BR />1:00 PM phone has dropped to 4G (3 bars) and shows "Rogers"<BR />- "Network mode" has once again changed itself back to "GSM/HSPA (Auto mode)</P><P>&nbsp;</P><P>&nbsp;</P><P>You can see that I get decent signal strength for both LTE, and GSM at this location.... but the phone won't make or receive calls when on LTE, and is reluctant to stay connected on LTE (I'm starting to feel the same.)</P><P>&nbsp;</P><P>&nbsp;</P>Wed, 07 Dec 2011 18:09:56 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/63156#M64835databubble2011-12-07T18:09:56ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/63164#M64836
<BLOCKQUOTE><HR /><LI-USER uid="197546"></LI-USER> wrote:<BR /><P>If there's any change since yesterday, it's that my phone (at this location) wants to keep changing the "Network mode" to GSM/HSPA (Auto).&nbsp;&nbsp; Yesterday it would stay connected to LTE (but with "No service" or "Emergency calls only"</P><P>&nbsp;</P><P>I share with you my recent test:</P><P>&nbsp;</P><P>Location Gatineau (Place du Portage Phase III Tower A)<BR /><BR />12:34 PM&nbsp;&nbsp;&nbsp; Power off phone<BR />12:40 PM&nbsp;&nbsp;&nbsp; Power on phone<BR />- (GSM/HSPA/LTE enabled at power-on, battery at 100%, WLAN off, Bluetooth on)<BR />- Phone shows "Emergency calls only" on standby screen during start-up<BR />12:42 PM&nbsp;&nbsp;&nbsp; Phone shows 4G (4 bars), "Rogers"<BR />- Network mode shows "GSM/HSPA (Auto mode)"<BR />12:43 PM&nbsp;&nbsp;&nbsp; I change Network mode (back) to "GSM/HSPA/LTE (Auto mode)"<BR />- Phone shows active LTE connection (2-3 bars) and "Emergency calls only"<BR />12:46 PM&nbsp;&nbsp;&nbsp; Phone shows 5 bars LTE and "No service"<BR />- Run Speedtest.net - 23.27 Mbps down, 8.3Mbps up<BR />- Phone shows 2 bars LTE and "Emergency calls only"<BR />12:47 PM&nbsp;&nbsp;&nbsp; Phone shows 4 bars 4G and "Rogers"<BR />- Network mode has changed back to "GSM/HSPA (Auto mode)"<BR />- Speedtest.net reports 1.41Mbps down, 1.01Mbps up)<BR />12:53 PM&nbsp;&nbsp;&nbsp; Phone still shows 4 bars 4G and "Rogers"<BR />- call phone from land line<BR />- phone rings<BR />- call voicemail from phone.... call completes<BR />12:55 PM&nbsp;&nbsp;&nbsp; Change phone back to "GSM/HSPA/LTE (Auto mode)<BR />- phone shows LTE 2 bars and Emergency calls only<BR />- call from land-line - call goes to voicemail<BR />12:57 PM&nbsp;&nbsp;&nbsp; now shows 5 bars LTE and "No service"<BR />- speedtest gives 4.63Mbps down and 8.95Mbps up<BR />- phone shows 2 bars LTE and second speedtest yields 5.86Mbps down and 7.53Mbps up<BR />1:00 PM phone has dropped to 4G (3 bars) and shows "Rogers"<BR />- "Network mode" has once again changed itself back to "GSM/HSPA (Auto mode)</P><P>&nbsp;</P><P>&nbsp;</P><P>You can see that I get decent signal strength for both LTE, and GSM at this location.... but the phone won't make or receive calls when on LTE, and is reluctant to stay connected on LTE (I'm starting to feel the same.)</P><P>&nbsp;</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P><LI-USER uid="197546"></LI-USER>: And I believe you have opened a ticket, and they are fully aware of the specific location&nbsp;(Place du Portage Phase III Tower A). If not, please:</P><P>&nbsp;</P><P>1.) Call Tech Support&nbsp;again and add this info to your ticket, and</P><P>2.) Ask&nbsp;Tech Support&nbsp;to escalate it and advise&nbsp;local Field tech to confirm and further investigate it.</P><P>&nbsp;</P><P>At one point someone at Rogers will hopefully notice&nbsp;the commonalities of the&nbsp;symptoms of&nbsp;the already resolved tickets and the pending/new ones, puts the pieces together and orders a LTE network wide investigation to filter out the potentially affected towers, and apply the already known and working fix.</P><P>&nbsp;</P><P>...my SG2LTE&nbsp;still works fine...</P>Wed, 07 Dec 2011 18:32:55 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/63164#M64836OMF2011-12-07T18:32:55ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/63174#M64837
<BLOCKQUOTE><HR /><LI-USER uid="300790"></LI-USER> wrote:<BR /><BR /><P><LI-USER uid="197546"></LI-USER>: And I believe you have opened a ticket, and they are fully aware of the specific location&nbsp;(Place du Portage Phase III Tower A). If not, please:</P><P>&nbsp;</P><P>1.) Call Tech Support&nbsp;again and add this info to your ticket, and</P><P>2.) Ask&nbsp;Tech Support&nbsp;to escalate it and advise&nbsp;local Field tech to confirm and further investigate it.</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P><LI-USER uid="300790"></LI-USER>,</P><P>&nbsp;</P><P>Yes, I have a ticket.&nbsp; No, I haven't reported this location.&nbsp; It's just one of over a dozen locations right across Ottawa that I've been to repetively (and with different GS2LTE's) and I know the behaviour is consistent and GSM signal strength is strong.&nbsp; The main location Rogers is investigating is my home, in Stittsville, which is in an LTE coverage area and has strong GSM/HSPA signal.&nbsp; It's easy for me to replicate there - and test multiple other (non-LTE) Rogers phones.</P><P>&nbsp;</P><P>Do you know off-hand how I can e-mail supporting information about a ticket to Rogers?&nbsp; I'll ask them about it when I next talk to them about the ticket.</P><P>&nbsp;</P><P>Anyway, I'm interested (and a little skeptical)&nbsp; that your phone now seems to be behaving in your current location.&nbsp; It'll be interesting to see what results we both get this evening, when we change locations.&nbsp;</P><P>&nbsp;</P>Wed, 07 Dec 2011 19:03:55 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/63174#M64837databubble2011-12-07T19:03:55ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/63176#M64838
<P>Update: my phone just suddenly switched itself from network mode "GSM/HSPA (auto model)" to "GSM/HSPA/LTE (auto mode)" and connected to LTE all on it's own (after refusing to use LTE all day.)</P><P>&nbsp;</P><P>For the first time at this location (Gatineau Place du Portage Phase III) the phone shows the a connection to the Rogers network rather than "No service" or "Emergency calls only" while using LTE.</P><P>&nbsp;</P><P>Further, I was able to make and receive calls while connected to LTE...albeit, the phone switches to "4G" while in-call, and takes up to a minute-or-so to reconnect to LTE after the call has terminated, but it works!</P><P>&nbsp;</P><P>LTE shows 2-bars of signal strength, and my latest Speedtest shows 27.68Mbs down and 9.29 Mbps up... which isn't bad!</P><P>&nbsp;</P><P>Isn't that interesting?&nbsp; Maybe Rogers has fixed things in Ottawa after all?&nbsp; Will know more tonight, after my commute home.</P>Wed, 07 Dec 2011 20:08:44 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/63176#M64838databubble2011-12-07T20:08:44ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/63182#M64839
<BLOCKQUOTE><HR /><LI-USER uid="197546"></LI-USER> wrote:<BR /><P>... the phone switches to "4G" while in-call, and takes up to a minute-or-so to reconnect to LTE after the call has terminated, but it works!...</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P><BR />Glad to hear that! It is by design that the phone switches back to 4G from LTE while in call.</P>Wed, 07 Dec 2011 20:14:05 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/63182#M64839OMF2011-12-07T20:14:05ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/63210#M64840
<P>My evening Ottawa commute home was impressive... only at one location did I get "Emergency calls only\" (Ottawa River Parkway at the War Museum), but I'll need to check tomorrow how strong the normal GSM signal is there.&nbsp; Normally, much of my drive would have been "No Service" or ECO...&nbsp; but the phone was happily switching between LTE/4G/EDGE... most of the time on LTE.</P><P>&nbsp;</P><P>So, I arrive home thinking my troubles were over...&nbsp; I was showing 2 bars of LTE as I pulled into my garage.</P><P>&nbsp;</P><P>Unfortunately, not long after my phone was showing "Emergency calls only" again.&nbsp; I switch to GSM-only, and immediatly the signal strength went to 4 bars and it locked onto the Rogers network.</P><P>&nbsp;</P><P>No change there, then.</P><P>&nbsp;</P><P>So, called Rogers to let them know not to close my ticket.... and I was told "it's a known issue with that phone, and there will be an update to the phone software from Samsung."&nbsp;&nbsp; News to me.&nbsp; First I've heard it acknowledged that there was an issue with the phone software (which I suspected).&nbsp; No ETA on the update, but I was told that I could call Samsung if I wished on 800-726-7864 and they were aware of patch and might be able to tell me more.</P><P>&nbsp;</P><P>So, it looks like Rogers has been able to compensate somewhat with network changes, but the ultimate fix has to come from Samsung.</P><P>&nbsp;</P><P>Supposedly, we'll get a text message (?really?&nbsp; surely just an update message on the phone?) when the update is available.</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P>Thu, 08 Dec 2011 00:25:32 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/63210#M64840databubble2011-12-08T00:25:32ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/63226#M64841
<P>back to square one on March Road...<img id="smileysad" class="emoticon emoticon-smileysad" src="https://rogers.i.lithium.com/i/smilies/16x16_smiley-sad.gif" alt="Smiley Sad" title="Smiley Sad" /> on my way home my phone locked up most of the time to Emergency Calls only, and could not recover from it without power cycling.</P>Thu, 08 Dec 2011 00:52:16 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/63226#M64841OMF2011-12-08T00:52:16ZRe: Galaxy S2 LTE not receiving calls on LTE networkhttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/63250#M64842
<P>I had this problem for 2 weeks and after about 20 hours I finally figured it out with a higher level support person.&nbsp;</P><P>&nbsp;</P><P>They have multiple LTE servers in each city..one can be up...and providing good service to many people. &nbsp;But if one is down..they may not detect it and if you are served by this server..you get patchy or no LTE service.&nbsp;</P><P>&nbsp;</P><P>This was the case until they fixed vancouver's 2nd server (becaue of my case) and I have been perfect ever since.</P><P>&nbsp;</P><P>Another reason is that all phone calls are in 4G as there is no VOICE LTE yet. &nbsp;So when you use voice..your phone should fall back to 4G..if it doesn't automatically you could have a phone issue..but I can almost guarantee is is a backup LTE network server issue. &nbsp; You have to tell rogers minions this before you get to a high enough escalation where someone can fix it.</P>Thu, 08 Dec 2011 04:11:22 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Galaxy-S2-LTE-not-receiving-calls-on-LTE-network/m-p/63250#M64842brettprice19712011-12-08T04:11:22Z