Thrifty Introduces Car Rental Lounges in Dubai

Thrifty Car Rental has launching its Thrifty Lounge in UAE to offer rental customers convenience and personalized service, according to a report by Aviamost.

“We are extremely proud to have pioneered the concept of car rental lounges in the region,” Karunesh Arya, general manager, told Aviamost. “Our goal is to provide ultimate car renting experience to our customers. While at the lounge, they can relax with its quiet environment, discuss various renting options offered by Thrifty over a cup of coffee with our experts, and also enjoy free Wi-Fi access. We hope to roll out this concept into our bigger branches and plan to have additional three lounges this year.”

The first branch for Thrifty Lounge opened at its Burjuman branch in Dubai, says the report.

Comments

Umm, why don't they focus on getting customers on their way faster so they don't *need* a lounge at all? How about pre-printing Blue Chip members' agreements so they can pick up the keys and go?

Sheesh, how clueless is Thrifty here. Sitting and talking with a slick, smooth salesperson over a cup of coffee is the last thing I want to do after a 15-hour flight to Dubai. Get me on the road so I can get to my hotel. One of the worst rental experiences I've ever had was with Budget in Dubai, where it took over an hour for them to pull the car around after I'd spent 20 minutes waiting in line at the counter (as a FastBreak member!) and haggling with them over CDW and all the other options they were trying to sell me.

If you ask me, the rental industry in Dubai is freaking amateur hour. You have all my info in my profile; print the agreement and let me get on with my life--don't delay me for coffee and a "relaxing experience." That's crap.