33 Articles

Scenario: You have a Shaw Digital Home Phone Terminal (DPT) and are having issues with the phone and need to reset the phone. Quick Answer: Locate your Digital Phone Terminal (either a Motorola SBV5220 or an Arris TM602) Locate the small hole labelle... Read more

Scenario: You are not receiving a dial tone on any of your Shaw home phones and are looking to troubleshoot the issue. Quick Answer: Check that the phone cable connection is correctly connected to the back of your DPT. Check that your Digital Phone T... Read more

Learn about Shaw home phone services and how to fix common home phone issues from setting up your voicemail to dealing with no dial tones with our Shaw home phone frequently asked questions. Shaw Home Phone FAQs Shaw Home Phone Troubleshooting FAQs D... Read more

Your Shaw Home Phone service is delivered to your home through a Shaw Digital Phone Terminal (DPT). On this page, you will find information that will help familiarise you with your Arris TM502. If you have a Motorola SBV5120, Motorola SBV5220 or Arri... Read more

Learn how to reset an Arris TM502 Digital Phone Terminal (DPT). If you find that you have no dial tone on your home phones, you may be able to restore your phone service with a simple reset of your Digital Phone Terminal. This guide refers directly t... Read more

This guide will provide instructions for rebooting (power cycling) your Digital Boxes, Shaw Gateway, Modems and Digital Phone Terminals. A power cycle is a basic troubleshooting step to try if a service isn't working as it should. When a piece of equ... Read more

Learn about the hardware features, specifications and about what the light sequence means on the Motorola SBV 5120 Digital Phone Terminal. Your Shaw Home Phone service is delivered to your home through a Shaw DPT (Digital Phone Terminal). On this pag... Read more

Learn how to reset a Motorola SBV 5220 Digital Phone Terminal (DPT). If you find that you have no dial tone on your home phones, you may be able to restore your phone service with a simple reset of your Digital Phone Terminal or DPT. This guide refer... Read more

Learn more about phone scams and calls and how you can report them as a Shaw customer. Every year, thousands of people lose money to telemarketing scams. The goal of these scams is to obtain your personal information in order to access private accoun... Read more

Learn about the new (825) area code that was issued for Alberta. As demand for new telephone numbers for residents and businesses in Alberta continues to grow, the Canadian Radio-television and Telecommunications Commission (CRTC) had announced that ... Read more