topic Re: Pipex - Complete Loss Of Service in Email & Webmailhttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2448336#M125700
<P>It means that no incident has been raised. That normally means that either not enough customers are affected or that the issue is not deemed to be system wide i.e. not a system failure.</P>
<P>&nbsp;</P>
<P>Ady</P>Tue, 28 Jan 2020 13:34:40 GMTOCE_Ady2020-01-28T13:34:40ZPipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444646#M125353
<P>We seem to have a total loss on Pipex DSL accounts again.</P><P>&nbsp;</P><P>Seems to happen very often on Fridays, strangely enough.</P>Fri, 17 Jan 2020 08:36:55 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444646#M125353pbar1002020-01-17T08:36:55ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444647#M125354
<P>Here we go again, no access to pipex mail servers. This is unacceptable&nbsp;</P><P>&nbsp;</P><P>working ok yesterday afternoon but now no service at all.<span class="lia-unicode-emoji" title=":confounded_face:">😖</span></P>Fri, 17 Jan 2020 08:42:16 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444647#M125354glassman9992020-01-17T08:42:16ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444655#M125356
<P>Same here - couldn't connect late last night and still the same this morning. Service status dashboard says it is all fine, of course.</P><P>&nbsp;</P><P>We are due to get fibred up here very soon. If things here don't improve it will be hugely tempting to move ISP.</P>Fri, 17 Jan 2020 08:54:03 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444655#M125356Bikie_John2020-01-17T08:54:03ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444678#M125364
<P>I don't seem to be able to access the Webmail either so it's more than the usual 'Server not responding' issue.</P>Fri, 17 Jan 2020 09:39:38 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444678#M125364RichDKent2020-01-17T09:39:38ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444683#M125367
<P>Me too!</P>Fri, 17 Jan 2020 09:43:21 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444683#M125367Pianist22020-01-17T09:43:21ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444685#M125368
Its not just me then??? I was getting worried..... how come service status never updated to reflect. Been down for nearly 9 hours now!Fri, 17 Jan 2020 09:49:24 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444685#M125368DannyT2020-01-17T09:49:24ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444686#M125369
And me.Fri, 17 Jan 2020 09:49:49 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444686#M125369jonb42020-01-17T09:49:49ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444701#M125376
<P>Yes, down since last night.</P><P>"No reported issues with email just now" so the multiple threads here this morning are clearly figments of our imagination, which is presumably also why no one from TT has replied to any of them.</P>Fri, 17 Jan 2020 10:05:09 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444701#M125376nw18062020-01-17T10:05:09ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444703#M125377
<P>It just worked for me (POP client on Windows) after being unresponsive for around 10 hours.</P>Fri, 17 Jan 2020 10:07:08 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444703#M125377Bikie_John2020-01-17T10:07:08ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444704#M125378
Appears to be back!!Fri, 17 Jan 2020 10:07:23 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444704#M125378DannyT2020-01-17T10:07:23ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444711#M125382
<P>You can log back in as normal now.</P><P>&nbsp;</P><P>But beware - any mails sent to you within that down time of several hours have 'disappeared'.</P>Fri, 17 Jan 2020 10:10:43 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444711#M125382pbar1002020-01-17T10:10:43ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444725#M125393
<P>The email admins have let me know that mail should be working again now. You may find that there's a backlog in mail being delivered.</P>
<P>&nbsp;</P>
<P>Ady</P>Fri, 17 Jan 2020 10:21:25 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444725#M125393OCE_Ady2020-01-17T10:21:25ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444764#M125405
<P>Yes, I'm up and running again now.</P>Fri, 17 Jan 2020 10:54:55 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444764#M125405Pianist22020-01-17T10:54:55ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444768#M125406
<P>Take note that you will have lost all mails sent to you from last night.</P><P>&nbsp;</P><P>I know this as I also have my Pipex mail redirected to another address (due to all these Pipex issues), and the mails have all been received there, but none to the Pipex account.</P>Fri, 17 Jan 2020 10:59:33 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444768#M125406pbar1002020-01-17T10:59:33ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444773#M125407
<P>Thanks for posting to let us know.</P>
<P>&nbsp;</P>
<P>Ady</P>Fri, 17 Jan 2020 11:02:56 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444773#M125407OCE_Ady2020-01-17T11:02:56ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444783#M125410
<P>What an abysmal service from talktalk, so not only could we not connect to servers but any emails sent to us have been lost - cannot believe this apology for an email service provider is still in business. Have they offered an explanation?</P>Fri, 17 Jan 2020 11:16:14 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444783#M125410glassman9992020-01-17T11:16:14ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444784#M125411
<P>Looks like it - so far nothing before 10 am this morning, maybe it will turn up later. Usually servers make several attempts to deliver if a recipient server is unavailable - depends what sort of error they see.</P>Fri, 17 Jan 2020 11:16:31 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444784#M125411nw18062020-01-17T11:16:31ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444788#M125412
<P>I'm still waiting for a response on this. I'll let you know more when I know.</P>
<P>&nbsp;</P>
<P>Ady</P>Fri, 17 Jan 2020 11:19:51 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444788#M125412OCE_Ady2020-01-17T11:19:51ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444895#M125422
<P>I too know I am missing a number of emails sent during the period of the outage. Even one sent at 11.17am today I have been told received a failed delivery report. I hope these are not lost forever.</P><P>&nbsp;</P><P>Some explanation of this latest outage would also be appreciated as it is different from the most common ones we experience with Pipex domain. Is it connected with the long awaited migration? Any update on the migration?</P>Fri, 17 Jan 2020 14:21:48 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2444895#M125422stevesurrey2020-01-17T14:21:48ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2445098#M125438
<BLOCKQUOTE><HR /><LI-USER uid="343"></LI-USER>&nbsp;wrote:<BR /><P>I'm still waiting for a response on this. I'll let you know more when I know.</P><P>&nbsp;</P><P>Ady</P><HR /></BLOCKQUOTE><P><LI-USER uid="343"></LI-USER>&nbsp;any update on whether the missing emails are lost for good ?</P>Sat, 18 Jan 2020 13:04:33 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2445098#M125438stevesurrey2020-01-18T13:04:33ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2445419#M125468
<P>Since I posted this before your posts on Friday I've heard nothing from the email admins. I'm chasing them hourly and will let you all know as soon as I hear anything either way.</P>
<P>&nbsp;</P>
<P>Ady</P>Mon, 20 Jan 2020 07:31:49 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2445419#M125468OCE_Ady2020-01-20T07:31:49ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2445459#M125475
<P>Thanks Ady.</P><P>&nbsp;</P><P>Steve - it would indeed appear that the mails sent to the affected addresses during that down time are simply just lost. It seems that the sender's have no bounce back either.</P><P>&nbsp;</P><P>It is staggering that we are expected to just accept this, with no explanation, no apology, and yet again the service status page is just not fit for purpose.</P><P>&nbsp;</P><P>As you mentioned the migration Steve, obviously the promised timescale has now passed. Although I did get an e-mail at the end of last year telling me that it is forthcoming.</P>Mon, 20 Jan 2020 08:41:37 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2445459#M125475pbar1002020-01-20T08:41:37ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2445471#M125479
<P>Can I just stress, I have had no contact from the admins. No one has said that your mail is definitely gone for good. Once I get confirmation of what's happened/happening I'll post back.&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Ady</P>Mon, 20 Jan 2020 09:02:17 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2445471#M125479OCE_Ady2020-01-20T09:02:17ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2445475#M125481
<P>Andy, thanks for your replies and for chasing etc..</P><P>&nbsp;</P><P>I admire your faith in the admins... do you still believe in Father Christmas too!!!!</P>Mon, 20 Jan 2020 09:06:44 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2445475#M125481DannyT2020-01-20T09:06:44ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2445486#M125484
<P>I've seen the admins and I get Christmas pressies so I guess that means yes I do.&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Ady</P>Mon, 20 Jan 2020 09:24:40 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2445486#M125484OCE_Ady2020-01-20T09:24:40ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2445651#M125496
<P>If the TT server was unresponsive or replying with rejection messages as in this case, the sending system would not be able to transfer the emails to the TT server so they never had them.</P><P>&nbsp;</P><P>Whether the sending system would try again, how many times and over what timescale would depend on how it is configured which is outwith the control of TT.</P>Mon, 20 Jan 2020 16:06:46 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2445651#M125496nw18062020-01-20T16:06:46ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2445788#M125508
<P>I've had to ask a senior manager to get involved as I'm not getting a response from the team now.&nbsp;</P>
<P>&nbsp;</P>
<P>Ady</P>Tue, 21 Jan 2020 08:35:25 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2445788#M125508OCE_Ady2020-01-21T08:35:25ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2446050#M125531
<P>Ummm so as well as not talking to other mail servers they not talking to you too!!&nbsp; &nbsp;Its more like No Talk NO Talk rather than Talk Talk!!!</P><P>&nbsp;</P><P>&nbsp;</P>Tue, 21 Jan 2020 20:41:36 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2446050#M125531DannyT2020-01-21T20:41:36ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2446178#M125538
<P>They have a lot on their plate at the moment. Replying to me is not their main priority they do that as a courtesy. On this occasion I've escalated it as I believe it's important that we take the lost mail seriously and get it recovered as soon as possible if possible.</P>
<P>&nbsp;</P>
<P>Ady</P>Wed, 22 Jan 2020 08:58:12 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2446178#M125538OCE_Ady2020-01-22T08:58:12ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2446190#M125540
Andy, As always thank you for following up. Replying to you may be done out of courtesy.,however I would suggest (like you have) that loss of mail is a major issue and should be investigated thoroughly... In addition why have a Service status if it doesn't reflect the service!Wed, 22 Jan 2020 09:24:30 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2446190#M125540DannyT2020-01-22T09:24:30ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2446224#M125544
<P>If the issue isn't spotted and the on call team aren't called out then the status page won't be changed. The email admins don't have access to the service status page that's managed under the incident process.&nbsp;</P>
<P>&nbsp;</P>
<P>Ady</P>Wed, 22 Jan 2020 10:12:01 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2446224#M125544OCE_Ady2020-01-22T10:12:01ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2446294#M125546
<BLOCKQUOTE><HR /><LI-USER uid="343"></LI-USER>&nbsp;wrote:<BR /><P>They have a lot on their plate at the moment. Replying to me is not their main priority they do that as a courtesy. On this occasion I've escalated it as I believe it's important that we take the lost mail seriously and get it recovered as soon as possible if possible.</P><P>&nbsp;</P><P>Ady</P><HR /></BLOCKQUOTE><P>Ady your efforts as usual are appreciated but the Admins need to understand the reply is for CUSTOMERS and that should be far more than just a 'courtesy'. As usual we are left in the dark owing to the internal machinations of TalkTalk.</P>Wed, 22 Jan 2020 11:20:40 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2446294#M125546stevesurrey2020-01-22T11:20:40ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2446377#M125547
<P>I didn't doubt that there are reasons why the status page is useless, it was a fair bet that those reasons would be related to TTs dysfunctional organisational systems.</P><P>&nbsp;</P><P>The fact remains that it is useless.</P><P>&nbsp;</P><P>It is irrelevant that there may be circumstances under which it is updated, when there are so many instances when it isn't which render it unfit for purpose.</P><P>&nbsp;</P><P>What is needed is a system where multiple reports in this section of identical issues, which taken together clearly indicate a serious problem, generate an alert in the relevant place whatever time or day of the week it happens to be.</P><P>&nbsp;</P><P>There is no point in having an on call team which isn't called out when there is a problem. If that happens the system has failed and needs to be changed.</P>Wed, 22 Jan 2020 13:24:54 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2446377#M125547nw18062020-01-22T13:24:54ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2446382#M125548
<P>Andy,</P><P>&nbsp;</P><P>May I suggest you share all these posts with your senior managers..&nbsp;</P><P>&nbsp;</P><P>Understandably there are a lot of very irate customers who have some very valid feedback and suggestions for improvement yet nothing ever seems to get done... (or if it does we never hear about it).</P><P>&nbsp;</P><P>Considering Talk Talk is a communications company, at times its lack of communication is mind blowing.&nbsp;</P>Wed, 22 Jan 2020 13:40:27 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2446382#M125548DannyT2020-01-22T13:40:27ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2446425#M125550
<P>I'm happy to share your posts as requested.&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Ady</P>Wed, 22 Jan 2020 14:58:12 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2446425#M125550OCE_Ady2020-01-22T14:58:12ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2446911#M125572
<P>Add another one to this list please Ady. I've been away the last few days and didn't have my forum user/pass with me: Again I'm aware that emails have been both bouncing back and straight lost over the last week or so. And the worst thing as always is not knowing what I've missed. Not remotely on.</P>Fri, 24 Jan 2020 00:46:26 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2446911#M125572Brigman22020-01-24T00:46:26ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2446914#M125575
<P>Attempts to connect to the dsl.pipex.cm IMAP servers are failing <STRONG>again</STRONG>.</P><P>&nbsp;</P><P>Just got the warning message from one of my accounts (again....) and I'm expecting it from the other 2 shortly (given that mails I know have been sent to me - since I send them as status checks just after midnight - haven't yet arrived).</P>Fri, 24 Jan 2020 00:54:29 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2446914#M125575gmlack2020-01-24T00:54:29ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2446915#M125576
<BLOCKQUOTE><HR /><LI-USER uid="121111"></LI-USER>&nbsp;wrote:<BR /><P>Attempts to connect to the dsl.pipex.cm IMAP servers are failing <STRONG>again</STRONG>.</P><HR /></BLOCKQUOTE><P>Oh - and the SMTP server is rejecting incoming SMTP calls completely <STRONG>again:</STRONG></P><P>&nbsp;</P><BLOCKQUOTE><HR />[parent]: telnet smtp.dsl.pipex.com 25<BR />Trying 212.74.114.24...<BR />Connected to smtp.pipex.tiscali.co.uk.<BR />Escape character is '^]'.<BR />Connection closed by foreign host.<BR /><HR /></BLOCKQUOTE><P>Could it be running out of sockets from being overloaded?</P>Fri, 24 Jan 2020 00:56:56 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2446915#M125576gmlack2020-01-24T00:56:56ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2446919#M125577
<P>&gt;&gt; Attempts to connect to the dsl.pipex.cm IMAP servers are failing <STRONG>again</STRONG>.</P><P>&nbsp;</P><P>They've just sprung back to life, after having been missing for around 2 hours.</P>Fri, 24 Jan 2020 02:34:50 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2446919#M125577gmlack2020-01-24T02:34:50ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447274#M125599
<P>I have my gmail account forward to my Pipex and it keeps showing Mail Delivery Subsystem Address not found, Recipient Undeliverable. Is the root cause in TalkTalk identified and a fix defined and now implemented. Is someone from TT technical team able to provide a clear answer rather than allow people like Andy take the brunt ?</P>Fri, 24 Jan 2020 19:00:29 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447274#M125599crusoe802020-01-24T19:00:29ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447533#M125612
<P>The number of emails I have received &nbsp;over the last 5or 6 days has gone from about 40 or 50 a day to about 12. Have no way of knowing what is missing.&nbsp;<BR /><BR /></P><P>this really is a mess, especially as Talktalk do not communicate anything.</P>Sun, 26 Jan 2020 13:53:48 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447533#M125612glassman9992020-01-26T13:53:48ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447535#M125613
<BLOCKQUOTE><HR /><LI-USER uid="161078"></LI-USER>&nbsp;wrote:<BR /><P><BR />this really is a mess, especially as Talktalk do not communicate anything.</P><HR /></BLOCKQUOTE><P>Perhaps they're sending out updates by email <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></P>Sun, 26 Jan 2020 13:55:20 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447535#M125613gmlack2020-01-26T13:55:20ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447537#M125614
<P>In the middle of it all they managed to deliver my billing notification. Funny how that always works perfectly, no lack of resources or dysfunctional communications in that department.</P>Sun, 26 Jan 2020 14:14:56 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447537#M125614nw18062020-01-26T14:14:56ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447680#M125623
<P>To all, if you send yourself a message from Pipex to Pipex does it go through?</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Ady</P>Mon, 27 Jan 2020 09:27:37 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447680#M125623OCE_Ady2020-01-27T09:27:37ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447686#M125625
<P>That quite often fails.</P><P>&nbsp;</P><P>But, I have just tried, and currently, yes I could send myself a mail.</P>Mon, 27 Jan 2020 09:39:01 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447686#M125625pbar1002020-01-27T09:39:01ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447687#M125626
Yes, at the moment!Mon, 27 Jan 2020 09:39:40 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447687#M125626Pianist22020-01-27T09:39:40ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447707#M125629
<P>Hi&nbsp;<LI-USER uid="343"></LI-USER> .&nbsp; That works for me, too!</P>Mon, 27 Jan 2020 10:04:30 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447707#M125629Muddymedic2020-01-27T10:04:30ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447754#M125635
<P>&nbsp;Ok thanks. I've been asked to pass on examples of the issue. If you can all make sure you've got the sender/date and time/ error message ready for me I'll raise the details to be investigated specifically.</P>
<P>&nbsp;</P>
<P>Ady</P>Mon, 27 Jan 2020 10:52:44 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447754#M125635OCE_Ady2020-01-27T10:52:44ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447758#M125636
<P>&nbsp;</P><BLOCKQUOTE><HR /><LI-USER uid="343"></LI-USER>&nbsp;wrote:<BR /><P>&nbsp;Ok thanks. I've been asked to pass on examples of the issue.</P><HR /></BLOCKQUOTE><P>Well, I've already posted examples here of smtp.dsl.pipex.com refusing <EM>any</EM> incoming SMTP connexion when the sending issue occur. What more can be needed as "an example"?</P>Mon, 27 Jan 2020 10:56:58 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447758#M125636gmlack2020-01-27T10:56:58ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447767#M125637
<P><LI-USER uid="343"></LI-USER>&nbsp;its not easy getting proof of messages that have not been delivered as I am sure you will appreciate. For instance, I have not received some regular, daily, email newsletter this morning.</P><P>&nbsp;</P><P>Also, where do we stand on the missing emails from the outage of the weekend before last? Are the Admins still working on recovering these? Has the Manager you involved been able to get a response?</P><P>&nbsp;</P><P>And, finally, can me please,Please, PLEASE have an update on when migration of Pipex mail to the new email platform will happen</P>Mon, 27 Jan 2020 11:03:03 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447767#M125637stevesurrey2020-01-27T11:03:03ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447782#M125642
<P>Hi gmlack, please send the latest report you posted. You can send it to me by personal message include all the full email addresses.</P>
<P>&nbsp;</P>
<P>Ady</P>Mon, 27 Jan 2020 11:16:38 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447782#M125642OCE_Ady2020-01-27T11:16:38ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447813#M125648
<BLOCKQUOTE><HR /><LI-USER uid="343"></LI-USER>&nbsp;wrote:<BR /><P>Hi gmlack, please send the latest report you posted.</P><HR /></BLOCKQUOTE><P>It's here:</P><P><A href="https://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2446915#M125576" target="_blank" rel="noopener">https://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2446915#M125576</A>&nbsp;</P><P>&nbsp;</P><BLOCKQUOTE><HR /><LI-USER uid="343"></LI-USER>&nbsp;wrote:<BR /><P>You can send it to me by personal message include all the full email addresses.</P><HR /></BLOCKQUOTE><P>There is no email address involved. This was the SMTP server rejecting <EM>any</EM> incoming call (and I suspect that the IMAP server was doing the same at the time).</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P>Mon, 27 Jan 2020 11:46:09 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447813#M125648gmlack2020-01-27T11:46:09ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447848#M125652
<P>That's another issue to be addresses seperately. What I'm currently concerned with is the loss of incoming mails since the outage last Friday.</P>
<P>&nbsp;</P>
<P>Ady</P>Mon, 27 Jan 2020 12:21:37 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447848#M125652OCE_Ady2020-01-27T12:21:37ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447953#M125666
<P><SPAN>As we all know an email address gets embedded in so many parts of our lives so if I wanted to vote with my feet and move to an alternate ISP I guess I would ultimately lose use of the Pipex email account ?</SPAN></P>Mon, 27 Jan 2020 15:09:21 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447953#M125666crusoe802020-01-27T15:09:21ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447959#M125669
<P>Hi crusoe80&nbsp;</P>
<P>&nbsp;</P>
<P>You have a choice with TalkTalk. Yes you can give up using the pipex mailbox or you can choose in due course to <A title="Select here for Mail Plus subscription details" href="https://www.talktalk.co.uk/shop/mailplus" target="_blank" rel="noopener">subscribe to TalkTalk Mail Plus</A> to keep your pipex mailbox active on the new TalkTalk Mail platform.</P>Mon, 27 Jan 2020 15:13:54 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447959#M125669Gondola2020-01-27T15:13:54ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447988#M125675
<P>&nbsp;</P><P>"To all, if you send yourself a message from Pipex to Pipex does it go through?"</P><P>&nbsp;</P><P>Randomly.</P>Mon, 27 Jan 2020 15:49:48 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447988#M125675nw18062020-01-27T15:49:48ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447991#M125676
<P>Ady, I have sent you details of a number of bounced emails, for whatever good it may do. Don't they have error logs?</P>Mon, 27 Jan 2020 15:50:44 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2447991#M125676nw18062020-01-27T15:50:44ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2448133#M125686
<P>Yep I've replied to you.&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Ady</P>Tue, 28 Jan 2020 07:41:36 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2448133#M125686OCE_Ady2020-01-28T07:41:36ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2448203#M125692
<P>I cannot give you the additional information you requested as only the SENDER of the emails will have this information. I gave you everything that groups.io gave me, which should be sufficient for the admins to find the right place in the system log files.</P><P>&nbsp;</P><P>I suspect the TT email people are trying to give both of us busywork as a distraction here.</P><P>&nbsp;</P><P>They must have system error logs, or can send test emails until it fails, as we have established that email doesn't have to leave the TT network for the problem to occur - and they should have access to non TT email for testing purposes anyway. Customers shouldn't have to do this for them.</P>Tue, 28 Jan 2020 09:31:14 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2448203#M125692nw18062020-01-28T09:31:14ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2448271#M125695
<P>I need that information for cloudmark support first and then dependant on what they come back with it will go to our email team directly.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Ady</P>Tue, 28 Jan 2020 11:43:09 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2448271#M125695OCE_Ady2020-01-28T11:43:09ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2448298#M125696
<P>Then the system is broken as it requires information which is not available to customers unless a failed sender who is not a customer is kind enough to send a copy of the failure notice they got, assuming the TT email system happens not to reject it.</P><P>&nbsp;</P><P>Again, we as customers should not have to jump through hoops to persuade the "email team" that their systems are failing when they should have error logs.</P><P>&nbsp;</P><P>As the email service status currently says "no reported issues", does this mean that the reason this issue is ongoing is because we have not provided enough evidence to prove that there really is an issue?</P>Tue, 28 Jan 2020 12:29:23 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2448298#M125696nw18062020-01-28T12:29:23ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2448336#M125700
<P>It means that no incident has been raised. That normally means that either not enough customers are affected or that the issue is not deemed to be system wide i.e. not a system failure.</P>
<P>&nbsp;</P>
<P>Ady</P>Tue, 28 Jan 2020 13:34:40 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2448336#M125700OCE_Ady2020-01-28T13:34:40ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2448384#M125705
<P>So nothing will be done until they admit the problem is big enough to bother about? That would fit with the authentication failures where people report it endlessly here and nothing happens until it fails completely.</P><P>&nbsp;</P><P>Another bounced email from groups.io at 14:39 today, usual TT512.</P><P>&nbsp;</P><P>Also, I got no notification email for your reply above, so if they need a fully detailed bounce message, they have one, as it presumably bounced!</P>Tue, 28 Jan 2020 15:04:22 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2448384#M125705nw18062020-01-28T15:04:22ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2448492#M125709
<P>So at 16:21 I am still getting bounce backs , message<STRONG> is&nbsp;<SPAN>550 5.1.1 wSfri4hNgsb9y Recipient Undeliverable (TT512).</SPAN></STRONG></P><P>To TalkTalk Management, is this acknowledged as a problem to be resolved for your customers? If so what is your plan ?</P>Tue, 28 Jan 2020 23:00:35 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2448492#M125709crusoe802020-01-28T23:00:35ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2448495#M125710
<P>FYI I have now written to the CEO and the plc complaints, will advise if I get a constructive response&nbsp;</P>Tue, 28 Jan 2020 23:30:28 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2448495#M125710crusoe802020-01-28T23:30:28ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2448539#M125715
<P>Best you can hope for really, and what you should insist on, is a reduction to your fees. I did, even mid contract I got a discount given on my monthly payments, which is quite sizeable for the year and has given me some appeasement.</P><P>&nbsp;</P><P>It wasn't easy, I did it through the live chat feature, but I got it. You can direct them to the history of the problems on here. Money talks - if enough of us insist on this then they will eventually sit up and maybe do something, as the Pipex issues really have been continuous for years for us all.</P><P>&nbsp;</P><P>Don't be fobbed off and don't give in.</P>Wed, 29 Jan 2020 08:54:12 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2448539#M125715pbar1002020-01-29T08:54:12ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2448543#M125717
<P>I don't want a reduction in the bill for a poor service, I want an internet service that is reliable!</P><P>&nbsp;</P><P>It seems that every time one emerges, as soon as word starts to get round one of the big boys just buys them up and drags them down to their standards.</P><P>&nbsp;</P><P>&nbsp;</P>Wed, 29 Jan 2020 09:12:12 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2448543#M125717nw18062020-01-29T09:12:12ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2448549#M125718
<P><EM>I don't want a reduction in the bill for a poor service, I want an internet service that is reliable!</EM></P><P>&nbsp;</P><P>Yes I know that, we all do, but the way to get it would be to hit the finances, i.e. insist on discounts. Only then will the powers that be notice it.</P><P>&nbsp;</P><P>You can try all the other ways, but they have all been done over the years, with zero results. But the best of luck to you.</P>Wed, 29 Jan 2020 09:32:31 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2448549#M125718pbar1002020-01-29T09:32:31ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2448947#M125764
<P>"I want an internet service that is reliable". So do I and therefore it is highly unlikely that I will renew my contract when the current one expires. I will not be swayed by financial inducements. However, I share the concern that a small reliable internet company is likely to be swallowed up by one of the big boys with a consequent lowering of standards of service. In the meantime, I can only suggest to frustrated Pipex users still waiting for the migration to the TalkTalk mail platform that they do what I did two years ago and open a gmail account. Life is now so much better but when I leave TalkTalk, I am hoping it will be better still.</P>Thu, 30 Jan 2020 11:18:36 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2448947#M125764Pal3532020-01-30T11:18:36ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2448964#M125767
<P>I have also opened a Gmail account which has been really useful when Pipex goes down. However it would be a&nbsp; hassle to have to&nbsp;register a new email address with a whole range of online services so I continue to hope that we will eventually receive a reliable service.</P>Thu, 30 Jan 2020 11:48:28 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2448964#M125767Pianist22020-01-30T11:48:28ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2448984#M125769
<P>It is such a hassle changing to a new email provider when you have lots of internet logins . I have a standby email address with gmail. It seems that Talktalk are not interested in legacy emails with other providers they have taken over. Dsl.pipex has had numerous problems over the past few months and sporadically before that. &nbsp;<BR />I still seem to be missing emails as volume is only about 40 to 50 percent of normal but obviously no idea what I have missed.</P>Thu, 30 Jan 2020 12:25:24 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2448984#M125769glassman9992020-01-30T12:25:24ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2448987#M125770
<P>Agreed, it is a major hassle trying to make sure you change anything which may be registered using your email address.</P><P>&nbsp;</P><P>The problem with "free" services like gmail is that there is no guarantee that they won't stop the service or start charging. Look at what happened with Photobucket, and all the Yahoo mailing lists recently had to find another home when Yahoo shut down the service.&nbsp;</P><P>&nbsp;</P><P>Meanwhile, Service Status still reports no issues with email, which apparently means they still haven't accepted that the problem even exists.</P>Thu, 30 Jan 2020 12:35:42 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2448987#M125770nw18062020-01-30T12:35:42ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2449002#M125772
<P>I have suspected that I have continued to not receive some emails since the major outage 2 weeks ago. Today I am as certain as I can be that this is so as I have not received 3 regular daily emails from the FT which I know others have gotten.</P><P>&nbsp;</P><P>Whilst I readily accept the FT is not infallible it is clear from numerous threads on this forum that TT have made some changes that are affecting many senders emails causing non-delivery to TT mailboxes (on any of their domains)..</P>Thu, 30 Jan 2020 12:54:24 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2449002#M125772stevesurrey2020-01-30T12:54:24ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2449011#M125773
<P>You guys may wish to consider having your own domain name. It's cheaper than you think - go to Fasthosts. It's what I did, then you will have a permanent address forever.</P><P>&nbsp;</P><P>It will not matter which ISP you have, or change to, as you have your mails forwarded. That's how I know that during the recent outage, we all had mails missing, as I have mail forwarded to 2 addresses (as Pipex fails so often), and it was all received at one address, but none at my Pipex address.</P><P>&nbsp;</P><P>Having a permanent address (e.g. <A href="mailto:Fred@Smith123forever.co.uk" target="_blank" rel="noopener">Fred@Smith123.co.uk</A>) gives you a lot of freedom and no ISP ties.</P><P>&nbsp;</P><P>Of course initially, and gradually, you would have to tell everyone of your new address to use, but you can do that as slow as you wish and it will only be once.</P>Thu, 30 Jan 2020 13:20:15 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2449011#M125773pbar1002020-01-30T13:20:15ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2449187#M125800
<P>There's been a trial of new mail filters running over the last few weeks. I'm told that has now ended and if I'm right this may and I say may fix the problems with mail not arriving. If you don't start to see those expected mails soon then please let me know.</P>
<P>&nbsp;</P>
<P>Ady</P>Fri, 31 Jan 2020 08:28:10 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2449187#M125800OCE_Ady2020-01-31T08:28:10ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2449215#M125803
<P>Those mails which didn't arrive during the last problem, have still never arrived.</P>Fri, 31 Jan 2020 09:37:53 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2449215#M125803pbar1002020-01-31T09:37:53ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2449244#M125807
<BLOCKQUOTE><HR /><LI-USER uid="343"></LI-USER>&nbsp;wrote:<BR /><P>There's been a trial of new mail filters running over the last few weeks. I'm told that has now ended and if I'm right this may and I say may fix the problems with mail not arriving. If you don't start to see those expected mails soon then please let me know.</P><P>&nbsp;</P><P>Ady</P><HR /></BLOCKQUOTE><P>Why are these things not tested properly before going live? I am fed up being used as a guinea pig by TalkTalk.</P><P>&nbsp;</P><P>Yesterday I received confirmation from the Financial Times that they were indeed getting bouncebacks on their daily emails to me. I have received these emails for several years and cant understand how your filters could block emails from such an esteemed news organisation.</P><P>&nbsp;</P><P>Finally, were these filters responsible for the email outage of Friday 16th or was that a separate incident and what is the fate of those lost emails ?</P>Fri, 31 Jan 2020 10:44:13 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2449244#M125807stevesurrey2020-01-31T10:44:13ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2449275#M125812
<P>I've had confirmation from the email team. The mail lost during the incident will not be received. They were not subject to the trial it was a failure on the mail network and all senders received undelivered messages.&nbsp;</P>
<P>&nbsp;</P>
<P>I'm sorry it's taken so long to get you an answer.</P>
<P>&nbsp;</P>
<P>Ady</P>Fri, 31 Jan 2020 11:43:12 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2449275#M125812OCE_Ady2020-01-31T11:43:12ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2449326#M125815
<P>Thank you&nbsp;<LI-USER uid="343"></LI-USER>&nbsp;for finally getting an answer for us on the lost email incident. I don't blame you in this but I really do not understand why it took 2 weeks for the Email Admins to respond.</P><P>&nbsp;</P><P>On Monday I was due an email from British Gas which I never received. Today I received the information from them in the post, something I know they do when email fails. So I assume this is another instance of the 'new filters trial'.blocking genuine email. First it was the Financial Times and now British Gas which I find incredible.</P>Fri, 31 Jan 2020 13:42:34 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2449326#M125815stevesurrey2020-01-31T13:42:34ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2449357#M125818
<P>If it was the trial causing the problem that shouldn't happen further. If not then I'll raise a ticket for you as I've started to do with others as the group option isn't working for us.&nbsp;</P>
<P>&nbsp;</P>
<P>Ady</P>Fri, 31 Jan 2020 14:54:49 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2449357#M125818OCE_Ady2020-01-31T14:54:49ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2449463#M125836
<P>Mail volume this morning still seems to be about half of usual quantity. I have no way of knowing what is missing, I have had one message from one company saying their email was rejected. I don’t understand how Talktalk can trial something on live email addresses, that results in lost mail without telling us what was going on.</P>Sat, 01 Feb 2020 08:25:49 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2449463#M125836glassman9992020-02-01T08:25:49ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2449757#M125869
<P>Hi glassman999, is the same still happening now?</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Ady</P>Mon, 03 Feb 2020 06:44:14 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2449757#M125869OCE_Ady2020-02-03T06:44:14ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2449793#M125875
<P>This morning volume seemed to be nearer normal, so will see what rest of day and tomorrow morning brings and update this post&nbsp;</P>Mon, 03 Feb 2020 08:27:19 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2449793#M125875glassman9992020-02-03T08:27:19ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2449822#M125880
<P>Thanks for posting back to let us know. Please let me know if this changes.</P>
<P>&nbsp;</P>
<P>Ady</P>Mon, 03 Feb 2020 09:14:15 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2449822#M125880OCE_Ady2020-02-03T09:14:15ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2450549#M125938
<P>Volumes of mail getting nearer to normal today</P>Tue, 04 Feb 2020 18:16:26 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2450549#M125938glassman9992020-02-04T18:16:26ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2450708#M125952
<P>Another TT512 last night from groups.io so it's not fixed.</P>Wed, 05 Feb 2020 09:48:36 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2450708#M125952nw18062020-02-05T09:48:36ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2450940#M125969
<P>Less volume of mail again today, probably 50%, trouble is no idea who I am missing emails from, normal email volume about 50 a day, 22 so far today</P>Wed, 05 Feb 2020 17:15:06 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2450940#M125969glassman9992020-02-05T17:15:06ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2451025#M125974
<P>Ok now it's clear this is pipex related and not to do with the trial filters. I've collated all your email addresses and evidence and passed it over to try and get an incident raised. If you aren't getting error 512 please let me know.&nbsp;</P>
<P>&nbsp;</P>
<P>Ady</P>Thu, 06 Feb 2020 07:20:15 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2451025#M125974OCE_Ady2020-02-06T07:20:15ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2451059#M125976
<P>Still below average mail volume this morning. I am not seeing any errors , where would I expect to see 512?</P><P>&nbsp;</P><P>&nbsp;</P>Thu, 06 Feb 2020 08:58:45 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2451059#M125976glassman9992020-02-06T08:58:45ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2451068#M125977
<P>The bounce back to the sender would show the error message.&nbsp;</P>
<P>&nbsp;</P>
<P>Ady</P>Thu, 06 Feb 2020 09:24:32 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2451068#M125977OCE_Ady2020-02-06T09:24:32ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2451152#M125991
<P>This is getting serious now! &nbsp;Just had a letter from bank saying emails to my pipex email address are getting bounced so they have written to ensure I get important account information.&nbsp;<BR /><BR /></P><P>What is going on?</P><P>&nbsp;</P><P>i wonder what other important emails are missing as I wouldn’t have known about this if the bank had not written.</P>Thu, 06 Feb 2020 11:36:33 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2451152#M125991glassman9992020-02-06T11:36:33ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2451155#M125993
<P>Hi, I can only tell you that I've raised this over to the team. Hopefully, they'll spot the issue quickly now that we know it isn't the trial filters.&nbsp;</P>
<P>&nbsp;</P>
<P>Ady</P>Thu, 06 Feb 2020 11:47:21 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2451155#M125993OCE_Ady2020-02-06T11:47:21ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2451158#M125994
<P>Hi (again!)&nbsp;<LI-USER uid="343"></LI-USER>&nbsp;There seems to be an inconsistency here between this post and the exchange that we have been having on the thread&nbsp;@Current Sending Issues - Be Aware.&nbsp; Are 'the team' supporting Pipex, or not?&nbsp; Regards</P>Thu, 06 Feb 2020 11:52:27 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2451158#M125994Muddymedic2020-02-06T11:52:27ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2451163#M125995
<P>Yes the email admins cover all the email domains under their remit.&nbsp;</P>
<P>&nbsp;</P>
<P>Ady</P>Thu, 06 Feb 2020 12:04:22 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2451163#M125995OCE_Ady2020-02-06T12:04:22ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2451169#M125996
<BLOCKQUOTE><HR /><LI-USER uid="343"></LI-USER>&nbsp;wrote:<BR /><P>The bounce back to the sender would show the error message.&nbsp;</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P>Precisely. It's the SENDER who sees this, not us (the intended RECEIVER)!</P><P>So we can't report them except in the cases where the sender reports it to us by some other means, by which time they will usually have deleted the bounce report.</P><P>&nbsp;</P><P>So just proceed under the assumption (since it will be correct!) that there are a <EM>lot</EM> of these happening.</P>Thu, 06 Feb 2020 12:10:23 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2451169#M125996gmlack2020-02-06T12:10:23ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2451175#M125998
<P>Hi gmlack, I can't raise a fault based on assumption they require evidence before they'll accept a ticket from me. I ask because I have to not for fun.&nbsp;</P>
<P>&nbsp;</P>
<P>Ady</P>Thu, 06 Feb 2020 12:18:27 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2451175#M125998OCE_Ady2020-02-06T12:18:27ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2451188#M126002
<BLOCKQUOTE><HR /><LI-USER uid="343"></LI-USER>&nbsp;wrote:<BR /><P>Hi gmlack, I can't raise a fault based on assumption they require evidence before they'll accept a ticket from me. I ask because I have to not for fun.&nbsp;</P><P>&nbsp;</P><P>Ady</P><HR /></BLOCKQUOTE><P>So they'd only investigate a murder if they had a video of the gun being fired and blood pouring from a body.</P><P>A report from someone else that they has seen the gun fired would be ignored.</P><P>&nbsp;</P><P>There have been several instances reported here of the TT512 error message (which looks like a TalkTalk code, so <EM>someone</EM> should know what it means). All we are asking is that the fact that these represent just the tip of the iceberg be made.</P><P>&nbsp;</P><P>I doubt I can persuade my bank to send me the full bounce report (with headers). It doesn't mean that there wasn't a bounce.</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P>Thu, 06 Feb 2020 12:31:00 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2451188#M126002gmlack2020-02-06T12:31:00ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2451194#M126004
<P>I had not been particularly aware of emails not being delivered, but just today I realised that a regular daily email that I have been receiving for some years has not come in since 9th January. I didn't realise before today because it goes into a separate folder on arrival, rather than my inbox, and I only check it from time to time.</P>Thu, 06 Feb 2020 12:38:41 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2451194#M126004Pianist22020-02-06T12:38:41ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2451197#M126005
<BLOCKQUOTE><HR /><LI-USER uid="343"></LI-USER>&nbsp;wrote:<BR /><P>Ok now it's clear this is pipex related and not to do with the trial filters.</P><HR /></BLOCKQUOTE><P>OK. But what about the (2-way) failing to 1and1 (and other?) accounts? Are <EM>they</EM> affected by the trial filters?</P><P>(They are mentioned in the <A href="https://community.talktalk.co.uk/t5/Email-Webmail/Incoming-email-being-rejected/td-p/2444356" target="_blank" rel="noopener">Incoming email being rejected...</A> thread).</P>Thu, 06 Feb 2020 12:40:02 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2451197#M126005gmlack2020-02-06T12:40:02ZRe: Pipex - Complete Loss Of Servicehttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2451201#M126007
<P>The team will still ask for the sender, recipient, date and time so that they can isolate the log for that rejection. I know it's obvious that it's a TalkTalk error, but if they knew what caused it already it wouldn't be happening. When they track the log they can see what happened and why and that's why they insist on the details they ask for. I've already raised tickets for a few individuals and also raised the issue to the team as a whole, but I'm expecting requests for more information.&nbsp;</P>
<P>&nbsp;</P>
<P>Ady&nbsp;</P>Thu, 06 Feb 2020 12:45:52 GMThttps://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2451201#M126007OCE_Ady2020-02-06T12:45:52Z