If iTunes doesn‘t recognize your iPhone, iPad, or iPod

If you connect your device to your computer with a USB cable and iTunes doesn't recognize your iPhone, iPad, or iPod, get help.

When iTunes on your computer doesn't recognize your connected device, you might see an unknown error or an "0xE" error. If you do, follow these steps and try to connect your device again after each step:

In the Run window, enter:%ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers

Click OK.

Right-click on the usbaapl64.inf or usbaapl.inf file and select Install.
You might see other files that start with usbaapl64 or usbaapl. Make sure to install the file that ends in .inf. If you’re not sure which file to install, right-click a blank area in the File Explorer Window, click View, then click Details to find the correct file type. You want to install the Setup Information file.

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