our Pro Express hotline, with advisers on hand 07.00-22.00 to answer questions and give you all the support you need for your journey in France6

a dedicated boarding line at the ticket gates

Do it from your smartphone

Want your business travel to be more flexible? With Pro Mobile, you can handle everything right from your smartphone. Download our free TGV Pro app, or visit the TGV Pro mobile site to tap into a wealth of services for business travellers.

TGV Pro app

Download our complimentary TGV Pro app7 to make your business travel easier and more productive. Use it to:

exchange your e-ticket for another ticket at the same fare, up to an hour after your train has left. It’s free, and you’ll receive an email with updated information on your journey

access all of the information for your journey, as well as your travel and rewards programme documents. You can also use the app to register the SNCF rewards card that contains your Fréquence 30 or Fréquence (50%) pass

show the conductor your m-ticket (flashcode) right from your TGV Pro app—no printing or stamping required.

instantly view all of the services included with your Pro e-ticket or Fréquence pass

get your platform number 20 minutes before departure, plus information on any delays or disruptions affecting your journey

if your train is late, find out why and get information on your rights to compensation8, starting at 14.00 on the day after your journey

see all of your travel receipts in the app, starting on the day after your journey

TGV Pro mobile site

Use our TGV Pro mobile site to exchange your TGV Pro or Fréquence e-ticket for another ticket at the same fare, up to one hour after your train has left—at no extra charge. It’s super-easy, and you’ll receive an email with updated information on your journey.

We handle your claims in 48 hours

If you have a Pro e-ticket and want to file a claim under our G30 guarantee, simply call customer service, and a dedicated team of advisers will handle it via e-mail within two business days. Complete the form on line or from your TGV Pro app (choose Help & Contact, then Pro Contact).

3 Pro ticket exchanges are subject to the after-sale terms and conditions for Pro fares on TGV and Intercités trains. Conductors will welcome you aboard provided that you have exchanged your ticket before departure, unless safety considerations require them to refuse. You are not guaranteed a seat.

4 Exclusively for business travellers, Pro Express windows are available Monday through Friday (except on bank holidays and during the summer holidays), and even at weekends at Paris-Nord, Paris-Lyon, Paris-Montparnasse and Paris-Est stations. You’ll also find them in these French cities: Bordeaux, Grenoble, Lille (Europe station), Lyon (Part Dieu station), Marseille, Montpellier (open at weekends), Nantes, Poitiers, Rennes, Saint-Pierre-des-Corps and Strasbourg (open at weekends).

5 You’ll find our 460 self-service machines throughout France—in stations, SNCF sales offices and even select shopping centres. And to save you even more time, your newly issued ticket is stamped automatically. All you have to do is find your seat, relax and enjoy your journey. You can also use our self-service machines to collect SNCF e-tickets issued by authorized travel agencies.

6 If you have a 1st or 2nd class Pro or Fréquence ticket, call 3635 (from inside France) and say “Pro”, or dial 3635 #01. You’ll get fast, efficient customer service from our specialized advisers from 07.00 to 22.00. (You pay €0.40 minute including tax, plus any fees charged by your service provider.)

7 The TGV Pro app is designed for travellers with a TGV Pro 1st or 2nd class e-ticket (purchased at a TGV Pro or Tarifs Négociés fare, or with a Fréquence 30 or Fréquence (50%) pass), or a Pro e-ticket for an Intercités journey requiring reservations. The app is available for iPhone, Android, Blackberry 10 and Windows Phone.

8 It’s part of our G30 guarantee—one of the 6 pledges we make under our Garantie Voyage programme. Valid only for TGV and Intercités trains.