2017 Survey of Organizational Performance and Management Issues

United States Government Accountability Office

Social Security Administration (SSA)

This section of the supplement presents the responses provided by mid-level and upper-level managers and
supervisors at SSA to the questions on the survey, along with the 95 percent confidence
interval around those results. In addition to the agency responses, we also provide the overall government-wide
estimates (these government-wide estimates include the responses of managers at SSA). Although
respondents were asked to provide written comments to open-ended questions, these responses are not provided
here. We obtained responses from 149 managers and supervisors at SSA, for a weighted response rate of
approximately 80 percent of the eligible sample. Government-wide, 2,726 responded to our survey,
a weighted response rate of 67 percent. However, because of variation in the skip patterns associated with
some questions and respondents choosing not to answer certain questions, the number of people who responded
to each question varied.

When we refer to "your agency" in a question, we are referring to the governmental component where
you work. This could be:

• An independent agency (e.g., the Environmental Protection Agency).

• A cabinet-level department (e.g., the Department of Transportation). If you work for offices that support the
Secretary of your department, please consider the cabinet-level department as "your agency."

• A major component of that cabinet-level department (e.g., the Federal Aviation Administration, the Army, or the
Internal Revenue Service). If you are employed by a cabinet-level department but actually work in a major component
of that department, please consider the major component as "your agency."

For the following questions, please interpret "performance measures" in the broadest sense.

4. Are there performance measures for the program(s) / operation(s) / project(s) that you are involved with?(Select one.)

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Yes - Continue with question 5

88.6

82.0 - 93.3

86.7

83.9 - 89.5

No

8.4

4.4 - 14.4

8.3

6.2 - 10.8

Do not know

3.0

0.8 - 7.5

5.0

3.4 - 7.2

5. To what extent, if at all, do you agree with the following statements as they relate to
performance measures for the program(s) / operation(s) / project(s) that you are involved with?(Select one answer in each row.)

5a. We have performance measures that tell us how many things we produce or services we provide (Output measures)

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

33.2

25.4 - 40.9

19.3

16.4 - 22.3

Great extent

33.2

25.4 - 41.1

31.2

27.6 - 34.8

Moderate extent

15.4

9.8 - 22.5

21.1

17.8 - 24.4

Small extent

3.8

1.3 - 8.5

6.5

4.7 - 8.6

No extent

1.5

0.2 - 5.3

4.6

3.2 - 6.3

No basis to judge/Not applicable

1.5

0.2 - 5.3

3.8

2.5 - 5.6

Missing or Nonresponse

11.4

6.7 - 18.0

13.5

10.7 - 16.3

5b. We have performance measures that tell us if we are operating efficiently (Efficiency measures)

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

18.6

12.6 - 25.9

14.1

11.4 - 16.7

Great extent

32.8

25.0 - 40.7

26.9

23.5 - 30.3

Moderate extent

20.0

13.7 - 27.6

25.2

21.7 - 28.7

Small extent

11.6

6.8 - 18.1

12.0

9.5 - 14.4

No extent

2.5

0.7 - 6.5

5.6

3.9 - 7.8

No basis to judge/Not applicable

0.8

0.0 - 4.1

2.5

1.4 - 4.2

Missing or Nonresponse

13.7

8.4 - 20.6

13.7

10.9 - 16.5

5c. We have performance measures that tell us whether or not we are satisfying our customers (Customer service measures)

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

16.2

10.6 - 23.2

13.0

10.4 - 15.7

Great extent

30.0

22.3 - 37.6

25.5

22.0 - 28.9

Moderate extent

17.0

11.2 - 24.3

23.3

20.0 - 26.6

Small extent

17.1

11.3 - 24.4

11.9

9.3 - 14.5

No extent

3.8

1.3 - 8.5

6.9

5.3 - 8.7

No basis to judge/Not applicable

4.5

1.7 - 9.5

5.0

3.6 - 6.7

Missing or Nonresponse

11.4

6.7 - 18.0

14.5

11.5 - 17.4

5d. We have performance measures that tell us about the quality of the products or services we provide (Quality measures)

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

15.5

10.1 - 22.5

14.1

11.4 - 16.7

Great extent

28.4

20.9 - 36.0

26.4

23.0 - 29.9

Moderate extent

20.0

13.7 - 27.6

23.3

20.0 - 26.6

Small extent

17.8

11.8 - 25.1

12.2

9.6 - 14.8

No extent

3.0

0.8 - 7.5

6.3

4.6 - 8.5

No basis to judge/Not applicable

1.5

0.2 - 5.3

3.9

2.5 - 5.7

Missing or Nonresponse

13.7

8.4 - 20.6

13.8

11.0 - 16.6

5e. We have performance measures that would demonstrate to someone outside of our agency whether
or not we are achieving our intended results (Outcome measures)

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

23.4

16.7 - 31.2

16.0

13.3 - 18.7

Great extent

35.1

27.2 - 43.0

30.3

26.6 - 33.9

Moderate extent

14.7

9.3 - 21.7

23.1

19.9 - 26.3

Small extent

9.3

5.1 - 15.4

9.4

7.2 - 12.0

No extent

3.0

0.8 - 7.5

4.3

2.8 - 6.2

No basis to judge/Not applicable

2.3

0.5 - 6.4

3.2

2.0 - 5.0

Missing or Nonresponse

12.2

7.2 - 18.9

13.7

10.9 - 16.5

Section 2b - Performance Measurement (Performance Information)

Please note:

Performance information is data collected to measure progress toward achieving an agency's
established mission or program-related goals or objectives.

Performance information can focus on performance measures, such as
quality, timeliness, customer satisfaction, or efficiency. It can inform key management decisions such as setting program
priorities, allocating resources, or identifying program problems and taking corrective action to solve those problems.

6. To what extent, if at all, do you agree with the following statements?(Select one answer in each row.)

6c. My agency's performance information is easily accessible to the public, as appropriate

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

9.5

5.2 - 15.5

4.4

3.4 - 5.7

Great extent

23.0

16.3 - 30.8

12.6

10.4 - 14.8

Moderate extent

19.0

12.9 - 26.5

20.0

16.9 - 23.1

Small extent

12.2

7.2 - 18.9

21.6

18.2 - 25.0

No extent

10.6

6.0 - 17.0

13.6

10.7 - 16.6

No basis to judge/Not applicable

25.8

18.5 - 33.1

26.9

23.4 - 30.3

Missing or Nonresponse

0.0

0.0 - 2.0

0.9

0.3 - 2.0

6d. My agency's performance information is available in a format that is easy to use

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

17.3

11.4 - 24.5

7.8

6.1 - 9.7

Great extent

43.0

34.8 - 51.3

24.3

21.0 - 27.6

Moderate extent

25.2

18.0 - 32.4

30.6

26.9 - 34.3

Small extent

8.3

4.3 - 14.2

20.0

16.8 - 23.3

No extent

1.5

0.2 - 5.3

6.9

5.0 - 9.3

No basis to judge/Not applicable

3.2

0.9 - 7.5

8.7

6.7 - 11.2

Missing or Nonresponse

1.5

0.2 - 5.3

1.6

0.7 - 3.1

6e. My agency has sufficient analytical tools for managers at my level to collect, analyze, and use performance information

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

20.0

13.7 - 27.6

8.9

7.0 - 11.1

Great extent

42.9

34.7 - 51.1

24.3

21.0 - 27.6

Moderate extent

20.7

14.4 - 28.3

30.8

27.0 - 34.5

Small extent

11.1

6.4 - 17.5

20.1

17.1 - 23.2

No extent

1.5

0.2 - 5.3

9.2

6.9 - 12.0

No basis to judge/Not applicable

2.3

0.5 - 6.4

6.0

4.3 - 8.1

Missing or Nonresponse

1.5

0.2 - 5.3

0.8

0.2 - 1.9

6f. I have access to the performance information I need to manage the program(s) / operation(s) / project(s) that I am involved with

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

31.3

23.6 - 38.9

14.8

12.1 - 17.4

Great extent

41.5

33.4 - 49.7

36.9

33.1 - 40.7

Moderate extent

14.9

9.4 - 21.9

24.1

20.7 - 27.4

Small extent

7.8

4.0 - 13.6

14.9

12.1 - 17.8

No extent

2.3

0.5 - 6.4

5.0

3.2 - 7.3

No basis to judge/Not applicable

0.8

0.0 - 4.1

3.3

2.3 - 4.5

Missing or Nonresponse

1.5

0.2 - 5.3

1.2

0.5 - 2.3

6g. Performance information is available in time to manage the program(s) / operation(s) / project(s) that I am involved with

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

20.7

14.4 - 28.3

11.3

9.0 - 13.6

Great extent

37.5

29.4 - 45.5

31.5

27.9 - 35.1

Moderate extent

25.7

18.5 - 32.9

29.5

25.9 - 33.2

Small extent

8.6

4.5 - 14.5

15.1

12.4 - 17.7

No extent

1.5

0.2 - 5.3

6.5

4.6 - 9.0

No basis to judge/Not applicable

1.5

0.2 - 5.3

4.3

2.9 - 6.0

Missing or Nonresponse

4.5

1.7 - 9.5

1.8

0.8 - 3.5

6h. The program(s) / operation(s) / project(s) that I am involved with have sufficient staff with the knowledge and skills needed to analyze
performance information

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

13.2

8.1 - 20.0

8.7

6.7 - 11.1

Great extent

28.4

20.9 - 36.0

24.5

21.2 - 27.9

Moderate extent

30.4

22.7 - 38.0

29.1

25.5 - 32.7

Small extent

19.4

13.2 - 26.9

23.7

20.4 - 27.1

No extent

5.3

2.2 - 10.5

8.9

6.6 - 11.6

No basis to judge/Not applicable

1.6

0.3 - 5.3

3.9

2.6 - 5.6

Missing or Nonresponse

1.6

0.3 - 5.3

1.1

0.4 - 2.1

7. For those program(s) / operation(s) / project(s) that you are involved with, to what extent,
if at all, do you use the information obtained from performance measurement when participating
in the following activities?(Select one answer in each row.)

7a. Developing program strategy

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

17.3

11.6 - 24.5

12.1

9.5 - 14.7

Great extent

35.9

27.9 - 43.8

36.2

32.4 - 40.1

Moderate extent

23.8

17.0 - 31.8

23.5

20.2 - 26.7

Small extent

7.1

3.4 - 12.6

14.2

11.6 - 16.9

No extent

8.3

4.3 - 14.2

7.8

5.9 - 10.1

No basis to judge/Not applicable

6.9

3.3 - 12.5

5.5

4.1 - 7.2

Missing or Nonresponse

0.8

0.0 - 4.1

0.7

0.2 - 1.8

7b. Setting program priorities

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

21.0

14.6 - 28.6

12.9

10.4 - 15.3

Great extent

40.7

32.5 - 48.8

37.8

33.9 - 41.6

Moderate extent

17.6

11.7 - 25.0

23.8

20.4 - 27.2

Small extent

6.3

2.9 - 11.7

12.2

9.8 - 14.6

No extent

6.0

2.7 - 11.4

6.8

5.0 - 9.1

No basis to judge/Not applicable

6.2

2.8 - 11.6

5.2

3.8 - 7.0

Missing or Nonresponse

2.3

0.5 - 6.4

1.2

0.4 - 2.7

7c. Allocating resources

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

19.5

13.3 - 26.9

13.2

10.6 - 15.8

Great extent

35.0

27.0 - 42.9

35.1

31.3 - 38.9

Moderate extent

14.9

9.4 - 21.9

23.6

20.3 - 26.9

Small extent

12.5

7.5 - 19.1

13.5

10.9 - 16.2

No extent

9.1

4.8 - 15.2

6.9

5.2 - 8.9

No basis to judge/Not applicable

6.9

3.3 - 12.5

5.1

4.0 - 6.5

Missing or Nonresponse

2.3

0.5 - 6.4

2.6

1.3 - 4.5

7d. Identifying program problems to be addressed

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

25.5

18.3 - 32.7

14.3

11.7 - 17.0

Great extent

35.9

27.9 - 43.8

38.7

34.8 - 42.5

Moderate extent

24.1

17.2 - 32.0

23.9

20.6 - 27.3

Small extent

4.7

1.8 - 9.6

12.0

9.5 - 14.6

No extent

4.5

1.7 - 9.5

5.0

3.5 - 6.9

No basis to judge/Not applicable

3.9

1.4 - 8.6

4.2

3.0 - 5.7

Missing or Nonresponse

1.5

0.2 - 5.3

1.9

0.9 - 3.6

7e. Taking corrective action to solve program problems

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

21.0

14.6 - 28.6

13.8

11.2 - 16.5

Great extent

37.2

29.2 - 45.3

37.6

33.8 - 41.5

Moderate extent

22.7

16.0 - 30.5

24.5

21.2 - 27.8

Small extent

7.1

3.4 - 12.6

12.8

10.1 - 15.4

No extent

6.0

2.7 - 11.4

5.7

4.0 - 7.9

No basis to judge/Not applicable

3.0

0.8 - 7.5

4.3

2.9 - 5.9

Missing or Nonresponse

3.0

0.8 - 7.5

1.3

0.6 - 2.4

7f. Adopting new program approaches or changing work processes

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

20.1

13.8 - 27.6

11.9

9.4 - 14.4

Great extent

36.5

28.5 - 44.5

30.7

27.1 - 34.4

Moderate extent

18.9

12.8 - 26.4

29.5

25.9 - 33.1

Small extent

10.1

5.6 - 16.3

14.8

12.1 - 17.5

No extent

7.5

3.7 - 13.3

7.2

5.3 - 9.6

No basis to judge/Not applicable

4.7

1.8 - 9.6

4.6

3.3 - 6.3

Missing or Nonresponse

2.3

0.5 - 6.4

1.2

0.6 - 2.3

7g. Coordinating program efforts with other internal or external organizations

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

16.2

10.6 - 23.2

10.4

8.0 - 12.8

Great extent

27.1

19.7 - 34.5

27.2

23.6 - 30.8

Moderate extent

25.9

18.6 - 33.2

27.4

24.0 - 30.9

Small extent

10.3

5.9 - 16.6

17.6

14.6 - 20.6

No extent

9.8

5.4 - 16.1

8.3

6.3 - 10.7

No basis to judge/Not applicable

9.9

5.5 - 16.2

7.1

5.4 - 9.0

Missing or Nonresponse

0.8

0.0 - 4.1

1.9

0.8 - 3.9

7h. Refining program performance measures

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

13.1

8.1 - 19.7

9.1

6.9 - 11.7

Great extent

25.6

18.3 - 32.8

28.6

25.0 - 32.1

Moderate extent

21.9

15.4 - 29.7

28.1

24.5 - 31.8

Small extent

10.6

6.0 - 17.0

18.1

15.0 - 21.2

No extent

14.3

8.9 - 21.3

8.6

6.6 - 10.8

No basis to judge/Not applicable

13.0

7.8 - 19.7

5.7

4.4 - 6.9

Missing or Nonresponse

1.5

0.2 - 5.3

1.9

0.9 - 3.6

7i. Setting new or revising existing performance goals

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

17.8

11.9 - 25.1

10.5

8.1 - 12.9

Great extent

26.3

19.0 - 33.6

30.7

27.0 - 34.3

Moderate extent

20.3

14.0 - 27.9

29.7

26.0 - 33.4

Small extent

9.8

5.4 - 16.1

13.8

11.2 - 16.3

No extent

15.1

9.5 - 22.2

8.3

6.5 - 10.5

No basis to judge/Not applicable

6.9

3.3 - 12.5

4.6

3.5 - 5.9

Missing or Nonresponse

3.8

1.3 - 8.5

2.5

1.3 - 4.4

7j. Setting individual job expectations for the government employees I manage or supervise

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

18.3

12.3 - 25.7

11.8

9.4 - 14.2

Great extent

33.7

25.9 - 41.6

39.1

35.2 - 43.0

Moderate extent

23.9

17.1 - 31.9

23.6

20.4 - 26.9

Small extent

11.0

6.3 - 17.3

12.6

10.0 - 15.2

No extent

10.7

6.1 - 17.1

5.9

4.3 - 7.9

No basis to judge/Not applicable

0.9

0.0 - 4.0

5.1

3.7 - 6.9

Missing or Nonresponse

1.5

0.2 - 5.3

1.8

0.9 - 3.3

7k. Rewarding government employees I manage or supervise

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

15.5

9.9 - 22.6

12.4

9.8 - 14.9

Great extent

33.5

25.7 - 41.3

35.5

31.7 - 39.4

Moderate extent

24.1

17.2 - 32.0

23.0

19.8 - 26.1

Small extent

16.9

11.0 - 24.2

15.0

12.2 - 17.8

No extent

6.9

3.3 - 12.5

7.2

5.5 - 9.2

No basis to judge/Not applicable

1.6

0.3 - 5.3

5.1

3.7 - 6.9

Missing or Nonresponse

1.5

0.2 - 5.3

1.8

0.9 - 3.3

7l. Developing and managing contracts

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

4.3

1.7 - 8.9

6.9

5.1 - 9.2

Great extent

14.5

9.1 - 21.5

17.5

14.3 - 20.7

Moderate extent

8.8

4.7 - 14.7

19.1

15.8 - 22.4

Small extent

8.7

4.6 - 14.6

15.0

12.0 - 18.0

No extent

18.4

12.3 - 25.8

13.3

10.9 - 15.7

No basis to judge/Not applicable

43.8

35.6 - 52.0

26.1

23.0 - 29.1

Missing or Nonresponse

1.5

0.2 - 5.3

2.0

1.1 - 3.5

7m. Identifying and sharing effective program approaches with others

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

7.7

4.0 - 13.3

8.1

6.1 - 10.6

Great extent

30.8

23.2 - 38.5

28.2

24.6 - 31.8

Moderate extent

27.6

20.1 - 35.0

27.9

24.4 - 31.4

Small extent

15.6

10.0 - 22.7

17.4

14.5 - 20.4

No extent

6.2

2.8 - 11.6

8.8

6.9 - 11.1

No basis to judge/Not applicable

9.1

4.8 - 15.2

6.8

5.3 - 8.7

Missing or Nonresponse

3.0

0.8 - 7.5

2.7

1.5 - 4.6

7n. Informing the public about how programs are performing

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

5.1

2.1 - 9.9

3.7

2.7 - 4.8

Great extent

11.5

6.8 - 17.8

13.6

10.9 - 16.3

Moderate extent

16.4

10.7 - 23.6

18.4

15.3 - 21.5

Small extent

11.7

6.9 - 18.2

15.4

12.5 - 18.3

No extent

20.5

14.1 - 28.2

20.6

17.4 - 23.8

No basis to judge/Not applicable

34.1

26.2 - 42.0

26.4

22.9 - 29.8

Missing or Nonresponse

0.8

0.0 - 4.1

2.0

1.1 - 3.4

7o. Streamlining programs to reduce duplicative activities

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

4.4

1.8 - 9.1

6.0

4.4 - 8.0

Great extent

20.2

13.8 - 27.8

22.6

19.2 - 26.0

Moderate extent

27.2

19.8 - 34.6

28.4

24.7 - 32.0

Small extent

14.7

9.3 - 21.7

19.3

16.2 - 22.5

No extent

15.8

10.2 - 23.1

12.7

10.2 - 15.1

No basis to judge/Not applicable

16.9

11.0 - 24.2

8.8

7.0 - 10.6

Missing or Nonresponse

0.8

0.0 - 4.1

2.2

1.1 - 3.9

8. Based on your experience with the program(s) / operation(s) / project(s) that you are involved with,
to what extent, if at all, have the following factors hindered measuring performance
or using the performance information?(Select one answer in each row.)

8a. Difficulty determining meaningful measures

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

2.8

0.8 - 6.9

6.9

5.2 - 8.8

Great extent

20.2

13.8 - 27.8

21.6

18.4 - 24.8

Moderate extent

33.2

25.4 - 41.1

30.7

27.0 - 34.4

Small extent

21.8

15.3 - 29.6

21.5

18.2 - 24.7

No extent

14.5

9.1 - 21.5

11.7

9.2 - 14.2

No basis to judge/Not applicable

6.0

2.7 - 11.4

6.8

5.0 - 8.9

Missing or Nonresponse

1.5

0.2 - 5.3

0.9

0.3 - 2.0

8b. Different parties are using different definitions to measure performance

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

5.8

2.6 - 10.9

7.1

5.2 - 9.3

Great extent

20.9

14.5 - 28.6

23.2

19.9 - 26.6

Moderate extent

31.6

23.9 - 39.3

26.2

22.7 - 29.7

Small extent

15.0

9.6 - 22.0

18.7

15.8 - 21.7

No extent

16.6

10.8 - 23.9

14.1

11.2 - 16.9

No basis to judge/Not applicable

9.2

4.9 - 15.3

9.7

7.6 - 11.8

Missing or Nonresponse

0.9

0.0 - 4.0

1.0

0.4 - 2.1

8c. Difficulty obtaining valid or reliable data

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

2.7

0.7 - 6.7

6.6

5.1 - 8.4

Great extent

13.8

8.6 - 20.7

16.2

13.4 - 19.1

Moderate extent

28.5

21.1 - 36.0

26.1

22.6 - 29.7

Small extent

28.3

20.8 - 35.8

27.6

24.1 - 31.2

No extent

16.0

10.3 - 23.2

13.9

11.3 - 16.5

No basis to judge/Not applicable

8.4

4.4 - 14.4

7.9

5.9 - 10.2

Missing or Nonresponse

2.3

0.5 - 6.4

1.6

0.7 - 3.0

8d. Difficulty obtaining data in time to be useful

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

3.3

1.0 - 7.6

5.6

4.2 - 7.4

Great extent

13.2

8.1 - 20.0

17.6

14.4 - 20.7

Moderate extent

26.9

19.5 - 34.2

24.9

21.5 - 28.3

Small extent

29.1

21.5 - 36.6

27.4

23.9 - 30.9

No extent

15.4

9.8 - 22.5

14.2

11.6 - 16.9

No basis to judge/Not applicable

7.5

3.7 - 13.3

8.2

6.1 - 10.7

Missing or Nonresponse

4.7

1.8 - 9.6

2.0

1.1 - 3.4

8e. Lack of ongoing Congressional commitment or support for using performance information
to make program / funding decisions

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

10.7

6.1 - 17.1

7.8

6.0 - 9.9

Great extent

18.6

12.6 - 26.1

11.2

8.8 - 13.5

Moderate extent

11.1

6.4 - 17.5

17.6

14.4 - 20.7

Small extent

8.1

4.2 - 13.8

14.1

11.4 - 16.8

No extent

12.1

7.1 - 18.7

15.4

12.5 - 18.3

No basis to judge/Not applicable

37.9

29.8 - 46.0

32.9

29.3 - 36.5

Missing or Nonresponse

1.5

0.2 - 5.3

1.1

0.5 - 2.2

8f. Difficulty determining how to use performance information to improve the program

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

2.4

0.6 - 6.4

4.4

2.9 - 6.3

Great extent

13.8

8.6 - 20.7

11.1

8.8 - 13.4

Moderate extent

22.2

15.6 - 30.0

22.9

19.6 - 26.1

Small extent

24.1

17.2 - 32.0

28.2

24.7 - 31.7

No extent

16.4

10.7 - 23.6

20.8

17.5 - 24.1

No basis to judge/Not applicable

17.3

11.4 - 24.7

10.6

8.2 - 12.9

Missing or Nonresponse

3.8

1.3 - 8.5

2.1

1.0 - 3.7

8g. Concern that performance information could be used against my program or agency

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

6.9

3.3 - 12.5

6.3

4.6 - 8.4

Great extent

12.5

7.5 - 19.1

10.2

7.8 - 12.6

Moderate extent

17.3

11.4 - 24.5

15.9

13.0 - 18.9

Small extent

16.4

10.7 - 23.6

21.1

17.8 - 24.3

No extent

22.4

15.8 - 30.3

30.0

26.4 - 33.5

No basis to judge/Not applicable

22.3

15.7 - 30.1

15.4

12.6 - 18.1

Missing or Nonresponse

2.3

0.5 - 6.4

1.2

0.5 - 2.3

Section 3 - Agency Climate

9. To what extent, if at all, do you agree with the following statements?(Select one answer in each row.)

9a. Agency managers / supervisors at my level have the decision making authority they need
to help the agency accomplish its strategic goals

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

7.5

3.8 - 13.0

8.7

6.8 - 11.0

Great extent

31.7

24.0 - 39.5

28.1

24.6 - 31.7

Moderate extent

28.1

20.7 - 35.5

31.9

28.3 - 35.6

Small extent

27.4

20.0 - 34.9

21.9

18.6 - 25.1

No extent

3.8

1.3 - 8.5

6.9

5.0 - 9.1

No basis to judge/Not applicable

0.8

0.0 - 4.1

1.6

0.9 - 2.8

Missing or Nonresponse

0.8

0.0 - 4.1

0.8

0.2 - 2.0

9b. Agency managers / supervisors at my level are held accountable for agency accomplishment of its strategic goals

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

19.2

13.1 - 26.6

15.6

13.1 - 18.2

Great extent

46.8

38.5 - 55.1

38.6

34.8 - 42.4

Moderate extent

21.2

14.7 - 28.9

27.4

23.8 - 31.0

Small extent

9.8

5.4 - 16.1

11.3

8.8 - 13.7

No extent

0.8

0.0 - 4.1

4.0

2.4 - 6.3

No basis to judge/Not applicable

1.5

0.2 - 5.3

2.3

1.3 - 3.7

Missing or Nonresponse

0.8

0.0 - 4.1

0.8

0.2 - 2.0

9c. Agency managers / supervisors at my level are held accountable for the results of the
program(s) / operation(s) / project(s) they are responsible for

10. To what extent, if at all, do you agree with the following statements?(Select one answer in each row.)

10a. The individual I report to periodically reviews with me the results or outcomes of the
program(s) / operation(s) / project(s) that I am responsible for

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

23.0

16.3 - 30.8

18.9

16.0 - 21.8

Great extent

45.2

36.9 - 53.4

34.9

31.2 - 38.7

Moderate extent

14.5

9.1 - 21.5

22.7

19.3 - 26.1

Small extent

12.5

7.5 - 19.1

14.1

11.3 - 16.9

No extent

3.3

1.0 - 7.6

6.7

5.0 - 8.7

No basis to judge/Not applicable

0.1

0.0 - 3.7

1.3

0.6 - 2.4

Missing or Nonresponse

1.5

0.2 - 5.3

1.3

0.5 - 2.9

10b. Funding decisions for the program(s) / operation(s) / project(s) I am responsible for are based on
results- or outcome-oriented performance information

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

7.2

3.5 - 12.7

7.4

5.5 - 9.6

Great extent

15.9

10.3 - 23.0

19.6

16.4 - 22.8

Moderate extent

18.4

12.3 - 25.8

20.3

17.1 - 23.5

Small extent

15.1

9.7 - 22.1

19.8

16.7 - 22.9

No extent

13.7

8.4 - 20.6

17.1

14.1 - 20.0

No basis to judge/Not applicable

28.2

20.7 - 35.7

14.7

12.2 - 17.2

Missing or Nonresponse

1.5

0.2 - 5.3

1.2

0.4 - 2.8

10c. Changes by management above my level to the program(s) / operation(s) / project(s) I am
responsible for are based on results- or outcome-oriented performance information

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

5.4

2.3 - 10.6

6.7

5.0 - 8.7

Great extent

19.5

13.3 - 27.1

18.3

15.4 - 21.3

Moderate extent

21.3

14.9 - 29.0

27.7

24.0 - 31.3

Small extent

18.6

12.6 - 26.1

19.8

16.7 - 23.0

No extent

10.7

6.1 - 17.1

14.0

11.2 - 16.9

No basis to judge/Not applicable

21.3

14.7 - 29.0

11.7

9.7 - 13.8

Missing or Nonresponse

3.2

0.9 - 7.5

1.8

0.7 - 3.5

10d. I have sufficient information on the validity of the performance data I use to make decisions

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

10.5

6.0 - 16.7

9.3

7.2 - 11.4

Great extent

32.8

25.0 - 40.7

32.8

29.0 - 36.5

Moderate extent

37.6

29.6 - 45.7

28.9

25.3 - 32.5

Small extent

11.9

7.0 - 18.4

15.8

13.1 - 18.5

No extent

3.0

0.8 - 7.5

6.2

4.5 - 8.3

No basis to judge/Not applicable

2.5

0.7 - 6.5

5.2

3.9 - 6.8

Missing or Nonresponse

1.6

0.3 - 5.3

1.9

0.8 - 3.6

11. To what extent, if at all, do you believe that the following persons or entities
pay attention to your agency's use of performance information in management decision making?(Select one answer in each row.)

11a. Commissioner of Social Security

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

19.2

13.1 - 26.6

9.8

7.8 - 11.8

Great extent

23.0

16.3 - 30.8

18.7

15.7 - 21.7

Moderate extent

9.5

5.2 - 15.5

19.1

15.9 - 22.3

Small extent

9.8

5.4 - 16.1

14.1

11.4 - 16.9

No extent

4.5

1.7 - 9.5

8.9

6.7 - 11.5

No basis to judge/Not applicable

31.8

24.0 - 39.6

27.5

24.0 - 31.0

Missing or Nonresponse

2.3

0.5 - 6.4

1.8

0.8 - 3.5

11b. Head of your agency subcomponent (if applicable)

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

13.6

8.5 - 20.4

7.4

5.7 - 9.3

Great extent

21.0

14.6 - 28.7

16.2

13.3 - 19.0

Moderate extent

8.7

4.6 - 14.6

15.8

12.8 - 18.9

Small extent

8.3

4.3 - 14.2

11.8

9.3 - 14.3

No extent

6.0

2.7 - 11.4

10.7

8.2 - 13.7

No basis to judge/Not applicable

37.5

29.4 - 45.5

35.8

32.1 - 39.5

Missing or Nonresponse

4.8

1.9 - 9.7

2.3

1.3 - 3.7

11c. The individual I report to

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

28.1

20.7 - 35.5

23.0

19.8 - 26.3

Great extent

35.5

27.6 - 43.5

33.7

30.0 - 37.5

Moderate extent

20.3

14.0 - 27.9

22.5

19.1 - 25.8

Small extent

6.9

3.3 - 12.5

11.9

9.3 - 14.4

No extent

3.8

1.3 - 8.5

3.2

2.0 - 4.9

No basis to judge/Not applicable

2.4

0.6 - 6.4

4.1

2.8 - 5.6

Missing or Nonresponse

3.0

0.8 - 7.5

1.6

0.7 - 3.1

11d. Employees that report to me

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

13.8

8.6 - 20.5

13.1

10.5 - 15.8

Great extent

30.4

22.7 - 38.0

32.8

29.0 - 36.5

Moderate extent

26.2

18.9 - 33.5

26.7

23.2 - 30.2

Small extent

18.1

12.0 - 25.6

12.6

10.1 - 15.1

No extent

6.2

2.8 - 11.6

5.4

4.1 - 7.0

No basis to judge/Not applicable

3.9

1.4 - 8.6

7.4

5.5 - 9.7

Missing or Nonresponse

1.5

0.2 - 5.3

2.0

0.9 - 3.7

11e. Office of Management and Budget (OMB)

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

11.5

6.8 - 17.8

5.3

4.1 - 6.9

Great extent

23.8

17.1 - 31.7

14.8

12.2 - 17.3

Moderate extent

11.7

6.9 - 18.2

14.7

12.2 - 17.3

Small extent

8.3

4.3 - 14.2

13.4

10.6 - 16.2

No extent

4.5

1.7 - 9.5

9.8

7.5 - 12.5

No basis to judge/Not applicable

37.8

29.8 - 45.9

40.1

36.2 - 43.9

Missing or Nonresponse

2.3

0.5 - 6.4

1.9

0.9 - 3.7

11f. Federal agencies other than OMB

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

3.9

1.4 - 8.6

3.3

2.0 - 5.2

Great extent

12.5

7.5 - 19.1

9.6

7.3 - 12.2

Moderate extent

10.5

6.0 - 16.7

14.1

11.7 - 16.6

Small extent

14.3

8.9 - 21.1

13.5

10.9 - 16.0

No extent

9.8

5.4 - 16.1

12.5

9.8 - 15.1

No basis to judge/Not applicable

46.8

38.5 - 55.1

45.4

41.5 - 49.4

Missing or Nonresponse

2.3

0.5 - 6.4

1.6

0.7 - 3.1

11g. Congressional committees (e.g., members, staff)

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

9.5

5.2 - 15.5

5.2

3.9 - 6.7

Great extent

15.1

9.7 - 22.1

11.9

9.3 - 14.5

Moderate extent

11.7

6.9 - 18.2

13.6

11.1 - 16.2

Small extent

13.2

8.1 - 20.0

15.6

12.9 - 18.3

No extent

6.9

3.3 - 12.5

11.4

8.8 - 14.0

No basis to judge/Not applicable

39.6

31.5 - 47.8

40.4

36.5 - 44.3

Missing or Nonresponse

3.9

1.4 - 8.6

2.0

1.0 - 3.4

11h. The audit community (e.g., GAO, Inspectors General)

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

9.5

5.2 - 15.5

8.4

6.5 - 10.6

Great extent

22.7

16.0 - 30.5

18.2

15.2 - 21.3

Moderate extent

11.2

6.6 - 17.6

15.4

12.6 - 18.2

Small extent

8.7

4.6 - 14.6

13.7

11.0 - 16.4

No extent

4.5

1.7 - 9.5

6.9

5.1 - 9.2

No basis to judge/Not applicable

40.4

32.2 - 48.5

35.4

31.6 - 39.1

Missing or Nonresponse

3.0

0.8 - 7.5

2.0

0.9 - 3.7

11i. The general public

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

3.3

1.0 - 7.6

4.0

2.9 - 5.4

Great extent

10.7

6.1 - 17.1

8.3

6.3 - 10.6

Moderate extent

17.4

11.5 - 24.7

15.0

12.3 - 17.7

Small extent

16.8

11.1 - 24.0

17.9

15.1 - 20.7

No extent

12.3

7.4 - 19.0

18.8

15.6 - 22.1

No basis to judge/Not applicable

34.8

26.9 - 42.8

33.9

30.1 - 37.7

Missing or Nonresponse

4.7

1.8 - 9.6

2.1

1.0 - 3.8

12. Compared to three years ago, how much more or less attention do the following persons or entities pay to your
agency's use of performance information in management decision making?(Select one answer in each row.)

12a. Commissioner of Social Security

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

A great deal more

6.4

3.0 - 11.8

8.2

6.3 - 10.5

Somewhat more

14.4

9.1 - 21.2

12.4

10.1 - 14.6

About the same

34.0

26.1 - 41.9

33.0

29.3 - 36.7

Somewhat less

2.3

0.5 - 6.4

3.0

1.9 - 4.5

A great deal less

2.5

0.7 - 6.5

4.6

3.0 - 6.9

No basis to judge/Not applicable

37.4

29.3 - 45.4

37.5

33.7 - 41.4

Missing or Nonresponse

3.0

0.8 - 7.5

1.2

0.4 - 2.7

12b. Head of your agency subcomponent (if applicable)

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

A great deal more

7.9

4.1 - 13.7

7.3

5.5 - 9.4

Somewhat more

13.2

8.1 - 20.0

10.4

8.2 - 12.7

About the same

29.3

21.8 - 36.9

29.3

25.8 - 32.8

Somewhat less

0.9

0.0 - 4.0

2.9

1.8 - 4.4

A great deal less

2.3

0.5 - 6.4

3.8

2.3 - 6.0

No basis to judge/Not applicable

40.3

32.2 - 48.4

43.5

39.6 - 47.4

Missing or Nonresponse

6.0

2.7 - 11.4

2.7

1.4 - 4.5

12c. The individual I report to

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

A great deal more

13.8

8.6 - 20.7

12.8

10.2 - 15.4

Somewhat more

20.3

14.0 - 27.9

22.9

19.5 - 26.3

About the same

47.1

38.8 - 55.4

45.6

41.7 - 49.5

Somewhat less

1.8

0.3 - 5.4

2.4

1.4 - 3.9

A great deal less

3.0

0.8 - 7.5

3.1

1.8 - 5.1

No basis to judge/Not applicable

11.7

6.9 - 18.2

11.6

9.1 - 14.0

Missing or Nonresponse

2.3

0.5 - 6.4

1.6

0.6 - 3.4

12d. Employees that report to me

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

A great deal more

6.3

2.9 - 11.7

8.7

6.6 - 11.2

Somewhat more

23.2

16.4 - 31.1

23.9

20.4 - 27.4

About the same

51.3

43.0 - 59.6

47.9

44.0 - 51.8

Somewhat less

0.8

0.0 - 4.1

1.7

1.1 - 2.4

A great deal less

2.3

0.5 - 6.4

1.9

1.1 - 3.1

No basis to judge/Not applicable

13.8

8.6 - 20.7

14.5

11.8 - 17.2

Missing or Nonresponse

2.4

0.6 - 6.4

1.5

0.6 - 3.0

12e. Office of Management and Budget (OMB)

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

A great deal more

4.9

2.0 - 9.8

4.1

2.6 - 6.1

Somewhat more

16.6

10.9 - 23.8

8.6

6.8 - 10.7

About the same

24.2

17.4 - 32.1

30.7

27.3 - 34.1

Somewhat less

1.5

0.2 - 5.3

3.2

1.9 - 4.9

A great deal less

2.3

0.5 - 6.4

4.6

2.9 - 7.0

No basis to judge/Not applicable

48.2

39.9 - 56.5

47.4

43.5 - 51.3

Missing or Nonresponse

2.3

0.5 - 6.4

1.3

0.5 - 2.8

12f. Federal agencies other than OMB

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

A great deal more

1.6

0.3 - 5.3

3.2

1.9 - 5.0

Somewhat more

11.0

6.3 - 17.3

6.2

4.4 - 8.3

About the same

28.0

20.5 - 35.4

31.1

27.7 - 34.5

Somewhat less

1.5

0.2 - 5.3

3.0

1.9 - 4.5

A great deal less

2.3

0.5 - 6.4

4.1

2.5 - 6.3

No basis to judge/Not applicable

52.4

44.1 - 60.7

50.7

46.8 - 54.6

Missing or Nonresponse

3.3

1.0 - 7.6

1.8

0.9 - 3.3

12g. Congressional committees (e.g., members, staff)

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

A great deal more

7.1

3.4 - 12.6

5.0

3.5 - 6.9

Somewhat more

14.4

9.1 - 21.2

8.1

6.2 - 10.4

About the same

25.1

17.9 - 32.3

30.6

27.0 - 34.2

Somewhat less

3.0

0.8 - 7.5

3.5

2.4 - 4.8

A great deal less

3.0

0.8 - 7.5

5.1

3.4 - 7.2

No basis to judge/Not applicable

45.2

36.9 - 53.4

46.0

42.1 - 49.9

Missing or Nonresponse

2.3

0.5 - 6.4

1.7

0.8 - 3.2

12h. The audit community (e.g., GAO, Inspectors General)

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

A great deal more

7.1

3.4 - 12.6

6.4

4.5 - 8.7

Somewhat more

11.5

6.8 - 17.8

10.2

8.0 - 12.4

About the same

29.5

21.9 - 37.0

32.3

28.7 - 35.9

Somewhat less

0.8

0.0 - 4.1

2.2

1.3 - 3.4

A great deal less

2.3

0.5 - 6.4

4.2

2.6 - 6.3

No basis to judge/Not applicable

46.7

38.4 - 55.0

42.1

38.2 - 46.0

Missing or Nonresponse

2.3

0.5 - 6.4

2.6

1.3 - 4.7

12i. The general public

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

A great deal more

1.0

0.1 - 4.3

4.6

3.1 - 6.4

Somewhat more

11.7

6.9 - 18.2

9.0

6.9 - 11.4

About the same

36.8

28.8 - 44.8

32.8

29.3 - 36.4

Somewhat less

2.3

0.5 - 6.4

2.6

1.9 - 3.5

A great deal less

0.9

0.0 - 4.0

6.8

4.6 - 9.6

No basis to judge/Not applicable

40.5

32.4 - 48.7

41.9

38.0 - 45.8

Missing or Nonresponse

6.8

3.2 - 12.4

2.3

1.2 - 3.9

Section 4 - Training

13. During the past 3 years, has your agency provided, arranged, or paid for training that would
help you to accomplish the following tasks?(Select one answer in each row.)

Section 5a - Cross-Agency Priority Goals

Please note:

Federal government cross-agency priority goals, also referred to as crosscutting goals, require the collaboration of multiple agencies to achieve the goals.
The Administration has identified 15 cross-agency priority goals that were published concurrently with the Fiscal Year 2015 Budget of the U.S. Government.

The cross-agency priority goals include:

(1) Cybersecurity: Improve cybersecurity performance through ongoing awareness of information security, vulnerabilities, and threats impacting the operating
information environment, ensuring that only authorized users have access to resources and information; and the implementation of technologies and processes that
reduce the risk of malware.

(2) Climate Change: More than double Federal government consumption of electricity from renewable sources to 20% by 2020 and improve energy efficiency at Federal
facilities as part of the wider strategy to reduce the Federal Government's direct greenhouse gas emissions by 40 percent by 2025 (2008 baseline).

(3) Insider Threat and Security Clearance Reform: Mitigate the inherent risks and vulnerabilities posed by personnel with trusted access to government information,
facilities, systems, and other personnel.

(5) Infrastructure Permitting Modernization: Modernize the Federal permitting and review process for major infrastructure projects to reduce uncertainty for project
applicants, reduce the aggregate time it takes to conduct reviews and make permitting decisions by half, and produce measurably better environmental and community outcomes.

(7) Service Members and Veterans Mental Health: Improve mental health outcomes for Service Members, Veterans and their Families

(8) Customer Service: Deliver world-class customer services to citizens by making it faster and easier for individuals and businesses to complete transactions and
have a positive experience with government.

(9) Smarter IT Delivery: Improve outcomes and customer satisfaction with Federal services through smarter IT delivery and stronger agency accountability for success.

(10) Category Management: Expand the use of high-quality, high-value strategic sourcing solutions in order to improve the government's buying power and reduce contract duplication.

(13) Open Data: Fuel entrepreneurship and innovation and improve government efficiency and effectiveness by unlocking the value of government data and adopting management
approaches that promote interoperability and openness of this data.

(14) Lab-to-Market: Increase the economic impact of Federally-funded research and development by accelerating and improving the transfer of new technologies from the
laboratory to the commercial marketplace.

(15) People and Culture: Innovate by unlocking the full potential of the workforce we have today and building the workforce we need for tomorrow.

In the following question, "agency" refers only to your cabinet-level department (e.g., Department of Transportation) or independent agency (e.g., Environmental Protection Agency).

14. How familiar are you with one or more of the cross-agency priority goals?(Select one.)

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very familiar - Continue with question 15

13.9

8.7 - 20.6

13.7

11.3 - 16.1

Somewhat familiar - Continue with question 15

42.2

34.0 - 50.4

40.3

36.4 - 44.2

Not familiar

37.1

29.1 - 45.1

40.7

36.9 - 44.6

Missing or Nonresponse

6.8

3.2 - 12.4

5.3

3.8 - 7.1

15. To what extent, if at all, do you agree with the following statements as they relate to one or more of the
cross-agency priority goals listed above?(Select one answer in each row.)

15a. I have been involved in creating the cross-agency priority goals

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

1.6

0.3 - 5.3

1.4

0.7 - 2.4

Great extent

3.2

0.9 - 7.5

3.7

2.3 - 5.5

Moderate extent

5.2

2.2 - 10.1

8.5

6.4 - 11.1

Small extent

4.9

2.0 - 9.8

11.2

8.6 - 14.3

No extent

32.1

24.4 - 39.9

26.1

22.7 - 29.5

No basis to judge/Not applicable

8.3

4.3 - 14.2

2.9

2.1 - 3.9

Missing or Nonresponse

44.6

36.4 - 52.9

46.2

42.3 - 50.1

15b. The program(s) / operation(s) / project(s) I am involved with contribute to the achievement of one or more cross-agency priority goals

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

10.2

5.7 - 16.4

6.4

4.8 - 8.4

Great extent

9.1

5.0 - 15.0

11.8

9.4 - 14.3

Moderate extent

8.2

4.3 - 13.9

17.5

14.3 - 20.8

Small extent

12.3

7.4 - 19.0

9.6

7.3 - 12.2

No extent

10.8

6.2 - 17.2

6.0

4.3 - 8.1

No basis to judge/Not applicable

4.7

1.8 - 9.6

2.3

1.6 - 3.3

Missing or Nonresponse

44.6

36.4 - 52.9

46.3

42.4 - 50.2

15c. I have collaborated outside of my program(s) / operation(s) / project(s) to help achieve the cross-agency priority goals

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

4.2

1.6 - 8.8

3.6

2.5 - 5.0

Great extent

8.1

4.2 - 13.8

9.5

7.3 - 12.0

Moderate extent

4.3

1.7 - 8.9

13.4

10.6 - 16.3

Small extent

8.7

4.6 - 14.6

10.4

8.0 - 13.2

No extent

24.1

17.2 - 32.0

13.2

10.6 - 15.8

No basis to judge/Not applicable

6.0

2.7 - 11.4

3.1

2.0 - 4.6

Missing or Nonresponse

44.6

36.4 - 52.9

46.8

42.9 - 50.7

15d. Cross-agency priority goals have had an impact on decision making regarding the program(s) / operation(s) / project(s) I am involved with

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

4.0

1.5 - 8.7

3.7

2.6 - 5.1

Great extent

9.6

5.3 - 15.6

10.3

7.9 - 13.2

Moderate extent

11.1

6.4 - 17.5

15.3

12.4 - 18.2

Small extent

11.7

6.9 - 18.2

10.6

8.3 - 13.0

No extent

13.6

8.5 - 20.4

9.3

7.1 - 11.9

No basis to judge/Not applicable

5.3

2.2 - 10.5

4.4

3.1 - 6.2

Missing or Nonresponse

44.6

36.4 - 52.9

46.3

42.4 - 50.2

15e. My agency has communicated to its employees about its progress in contributing to relevant cross-agency priority goals

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

6.3

2.9 - 11.7

3.7

2.5 - 5.3

Great extent

10.6

6.1 - 16.8

7.9

6.0 - 10.2

Moderate extent

10.6

6.1 - 16.8

14.0

11.2 - 16.8

Small extent

13.1

8.0 - 19.9

12.4

9.8 - 15.0

No extent

10.1

5.6 - 16.3

11.7

9.0 - 14.4

No basis to judge/Not applicable

3.8

1.3 - 8.5

3.8

2.5 - 5.5

Missing or Nonresponse

45.5

37.3 - 53.8

46.5

42.6 - 50.4

Section 5b - Agency Priority Goals

Please Note:

Agency priority goals are a limited number of performance goals that advance progress towards the agency's strategic goals, near-term outcomes, and
improvements in customer responsiveness, or efficiencies. These goals are to reflect the highest priorities of the agency. Your
agency's priority goals as published concurrently with the Fiscal Year 2017 Budget of the U.S. Government are listed below. (Note: Some agencies may be in the process
of updating these goals.)

• For the eight agency services included in the ForeSee eGovernment Satisfaction
Index, ensuring that our customers continue to rate our internet services above
the excellent threshold (over 80 points) on average, with a FY 2016 average of
at least 84.5 and a FY 2017 average of at least 85.
• Ensuring that our customers rate our office and telephone services as
Excellent, Very Good, or Good (E/VG/G), with a FY 2016 target of 80, and a
FY 2017 target of 82.

• Improve customer service and convenience by increasing online transactions.

Improve customer service and convenience by increasing the volume of online transactions by 25 million each year. An increase of 25 million represents a 35 percent increase over FY 2014
volume (most recent full year data). This increase will result in a total of 112.1 million online transactions in FY 2016 and 137 million in FY 2017.

• Improve Supplemental Security Income payment accuracy.

Improve the integrity of the Supplemental Security Income (SSI) program by ensuring that 95 percent of our payments are free of overpayment.

• Reduce the Disability Hearings Pending.

By the end of fiscal year (FY) 2017, we will improve customer service in the hearings process by reducing the wait time for a hearing decision. In FY 2016, we will decide 99% of cases
that begin the fiscal year at 430 days old or older (our 252,000 oldest cases).
• 25% decided by Q1
• 50% decided by Q2
• 75% decided by Q3
• 99% decided by Q4

In FY 2017, we will decide 99% of cases that begin the fiscal year at 365 days old or older.

16. How familiar are you with one or more of your agency's priority goals?(Select one.)

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very familiar - Continue with question 17

66.5

58.7 - 74.4

33.4

30.0 - 36.9

Somewhat familiar - Continue with question 17

22.8

16.1 - 30.7

40.4

36.5 - 44.3

Not familiar

3.0

0.8 - 7.5

20.9

17.5 - 24.3

Missing or Nonresponse

7.7

3.8 - 13.4

5.2

3.8 - 6.9

17. To what extent, if at all, do you agree with the following statements as they relate
to agency priority goals?(Select one answer in each row.)

Section 5c - Quarterly Performance Reviews

Please Note:

Quarterly performance reviews, which some agencies refer to as "stat" meetings or data-driven performance reviews, are regular meetings held at the highest levels of your agency
to examine progress toward accomplishing agency priority goals, and in some cases, other agency performance goals.

These reviews should, among other things, assess agencies' coordination efforts; activities and contributions to goals; and strategies for improvement,
when applicable. Quarterly performance reviews are to involve key leadership and other relevant parties.

These reviews may be conducted more frequently than quarterly.

In the following questions, "quarterly performance reviews" refers to all aspects of these reviews, including preparation, review, and follow-up.

In the following question, "agency" refers only to your cabinet-level department (e.g., Department of Transportation) or independent agency (e.g., Environmental Protection Agency).

19h. These reviews include officials external to the agency who contribute to the goals discussed at the reviews

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

5.1

2.1 - 9.9

3.3

2.2 - 4.8

Great extent

6.9

3.3 - 12.5

5.8

4.2 - 7.8

Moderate extent

4.9

2.0 - 9.8

7.5

5.4 - 10.0

Small extent

1.5

0.2 - 5.3

5.5

3.8 - 7.8

No extent

3.8

1.3 - 8.5

4.1

2.6 - 5.9

No basis to judge/Not applicable

11.7

6.9 - 18.2

8.1

6.3 - 10.3

Missing or Nonresponse

66.1

58.3 - 73.9

65.7

62.0 - 69.4

19i. My agency has the performance information needed for these reviews

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

7.3

3.7 - 12.9

5.7

4.2 - 7.6

Great extent

13.5

8.3 - 20.2

11.2

8.7 - 13.8

Moderate extent

4.8

1.9 - 9.7

9.0

6.8 - 11.6

Small extent

1.5

0.2 - 5.3

2.9

1.7 - 4.6

No extent

3.0

0.8 - 7.5

1.8

0.9 - 3.0

No basis to judge/Not applicable

4.5

1.7 - 9.5

3.4

2.4 - 4.6

Missing or Nonresponse

65.3

57.5 - 73.2

66.0

62.3 - 69.7

19j. My agency has the capacity to analyze the performance information needed for these reviews

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

7.9

4.1 - 13.7

5.2

3.7 - 7.0

Great extent

13.0

8.0 - 19.6

11.9

9.4 - 14.4

Moderate extent

6.2

2.8 - 11.6

9.4

7.2 - 12.1

Small extent

2.3

0.5 - 6.4

3.4

2.1 - 5.4

No extent

1.5

0.2 - 5.3

1.3

0.6 - 2.5

No basis to judge/Not applicable

3.8

1.3 - 8.5

2.7

1.8 - 3.9

Missing or Nonresponse

65.3

57.5 - 73.2

66.0

62.3 - 69.7

19k. Performance information for these reviews is communicated to relevant parties in an easy-to-understand, useful format

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

6.7

3.3 - 12.0

4.6

3.2 - 6.4

Great extent

12.3

7.4 - 19.0

10.4

8.0 - 12.7

Moderate extent

7.9

4.1 - 13.7

10.4

8.0 - 13.2

Small extent

2.3

0.5 - 6.4

4.8

3.2 - 6.9

No extent

0.8

0.0 - 4.1

1.5

0.7 - 2.7

No basis to judge/Not applicable

4.5

1.7 - 9.5

2.7

2.0 - 3.6

Missing or Nonresponse

65.5

57.6 - 73.3

65.6

61.9 - 69.3

19l. My agency has a process in place for following up on problems or opportunities identified through these reviews

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

7.5

3.8 - 13.0

4.7

3.2 - 6.5

Great extent

10.1

5.6 - 16.3

10.3

8.0 - 12.6

Moderate extent

7.2

3.5 - 12.7

9.0

6.8 - 11.6

Small extent

2.3

0.5 - 6.4

5.2

3.4 - 7.5

No extent

0.8

0.0 - 4.1

1.4

0.8 - 2.3

No basis to judge/Not applicable

6.2

2.8 - 11.6

3.6

2.5 - 5.1

Missing or Nonresponse

66.1

58.3 - 73.9

65.8

62.1 - 69.5

19m. Program managers / supervisors at my level are recognized for meeting performance goals discussed at these reviews

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

5.7

2.5 - 10.8

3.8

2.6 - 5.5

Great extent

8.2

4.3 - 13.9

9.7

7.4 - 12.4

Moderate extent

9.3

5.1 - 15.4

7.3

5.6 - 9.4

Small extent

3.8

1.3 - 8.5

8.2

6.0 - 10.9

No extent

2.3

0.5 - 6.4

3.0

1.9 - 4.5

No basis to judge/Not applicable

5.4

2.3 - 10.6

2.2

1.7 - 3.0

Missing or Nonresponse

65.3

57.5 - 73.2

65.6

61.9 - 69.3

19n. Program managers / supervisors at my level are penalized for not meeting performance goals discussed at these reviews

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

2.4

0.6 - 6.4

1.7

1.2 - 2.4

Great extent

4.8

1.9 - 9.7

7.0

5.2 - 9.2

Moderate extent

7.5

3.8 - 13.0

9.2

7.0 - 11.9

Small extent

6.2

2.8 - 11.6

6.9

5.0 - 9.3

No extent

5.3

2.2 - 10.5

5.1

3.5 - 7.2

No basis to judge/Not applicable

8.6

4.5 - 14.5

4.5

3.3 - 5.9

Missing or Nonresponse

65.3

57.5 - 73.2

65.6

61.9 - 69.3

19o. Discussion at these reviews provides a forum for honest, constructive feedback

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

4.0

1.5 - 8.7

3.4

2.3 - 4.8

Great extent

8.2

4.3 - 13.9

8.6

6.6 - 11.1

Moderate extent

7.2

3.5 - 12.7

9.6

7.3 - 12.3

Small extent

6.0

2.7 - 11.4

6.5

4.5 - 9.1

No extent

0.8

0.0 - 4.1

3.0

1.9 - 4.6

No basis to judge/Not applicable

8.4

4.4 - 14.4

3.1

2.4 - 3.9

Missing or Nonresponse

65.3

57.5 - 73.2

65.8

62.1 - 69.5

19p. These reviews have led to similar meetings at lower levels

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

3.3

1.0 - 7.6

3.6

2.3 - 5.2

Great extent

9.6

5.3 - 15.6

9.0

7.0 - 11.3

Moderate extent

8.6

4.5 - 14.5

8.7

6.4 - 11.3

Small extent

3.8

1.3 - 8.5

6.7

4.6 - 9.3

No extent

1.5

0.2 - 5.3

3.0

2.0 - 4.3

No basis to judge/Not applicable

7.9

4.1 - 13.7

3.3

2.5 - 4.3

Missing or Nonresponse

65.3

57.5 - 73.2

65.8

62.1 - 69.5

19q. I think my agency's quarterly performance reviews are worthwhile

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

5.2

2.2 - 10.1

4.4

3.1 - 6.0

Great extent

11.1

6.4 - 17.5

9.9

7.6 - 12.7

Moderate extent

5.5

2.4 - 10.7

9.2

7.0 - 11.8

Small extent

3.8

1.3 - 8.5

5.1

3.5 - 7.2

No extent

1.5

0.2 - 5.3

2.4

1.4 - 3.9

No basis to judge/Not applicable

6.8

3.2 - 12.4

3.3

2.5 - 4.2

Missing or Nonresponse

66.1

58.3 - 73.9

65.7

62.0 - 69.4

Section 6 - Program Evaluation

Please note:

Program Evaluations are individual, systematic studies using research methods to assess how well
a program, operation or project is achieving its objectives and the reasons why it may, or may not, be performing
as expected. Program evaluations answer specific questions such as how well a program is operating, whether a
program is reaching targeted recipients, why a program is not achieving its desired outcomes, or whether one approach
is more effective than another.

Program evaluation as defined here does not include routine program monitoring activities or quarterly performance reviews.

20. Have there been any program evaluations completed within the past 5 years for any of the program(s) / operation(s) / project(s) that you were
involved with?(Select one.)

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Yes - Continue with question 21

23.0

16.3 - 30.8

39.9

36.0 - 43.8

No

14.3

8.9 - 21.1

17.8

15.0 - 20.6

Do not know

58.1

50.0 - 66.3

39.3

35.5 - 43.2

Missing or Nonresponse

4.7

1.8 - 9.6

2.9

1.9 - 4.4

21. For those program evaluations completed within the past 5 years, which of the following
entities was primarily responsible for those studies? Note: By primarily responsible, we mean either directly conducted or contracted for those studies(Select one answer in each row.)

21a. My agency or the program itself

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Yes

20.6

14.2 - 28.2

34.1

30.3 - 37.8

No

0.8

0.0 - 4.1

3.9

2.2 - 6.2

Not sure

1.5

0.2 - 5.3

1.8

0.9 - 3.3

Missing or Nonresponse

77.2

69.4 - 83.8

60.3

56.4 - 64.1

21b. An individual program grantee or project

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Yes

7.1

3.4 - 12.6

12.5

9.8 - 15.2

No

5.7

2.5 - 10.8

15.6

12.7 - 18.5

Not sure

9.3

5.1 - 15.4

10.9

8.4 - 13.8

Missing or Nonresponse

77.9

70.2 - 84.5

61.1

57.2 - 64.9

21c. My agency's IG (Inspector General)

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Yes

9.6

5.3 - 15.6

19.3

16.0 - 22.7

No

3.3

1.0 - 7.6

11.4

9.0 - 13.8

Not sure

8.4

4.4 - 14.4

8.6

6.5 - 11.0

Missing or Nonresponse

78.7

71.0 - 85.1

60.7

56.8 - 64.6

21d. GAO (Government Accountability Office)

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Yes

8.8

4.7 - 14.7

15.1

12.2 - 18.0

No

4.8

1.9 - 9.7

12.6

9.9 - 15.3

Not sure

9.2

4.9 - 15.3

11.6

9.0 - 14.3

Missing or Nonresponse

77.2

69.4 - 83.8

60.6

56.7 - 64.5

21e. Another entity not specified above

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Yes

1.9

0.4 - 5.6

6.5

4.6 - 8.9

No

3.3

1.0 - 7.6

13.4

10.8 - 16.1

Not sure

16.2

10.5 - 23.4

19.0

15.7 - 22.3

Missing or Nonresponse

78.6

70.9 - 85.0

61.1

57.2 - 64.9

If you answered "Another entity not specified above," please specify the other entity here.

22. For the program(s) / operation(s) / project(s) that you were involved with over the past 5 years that were
evaluated, to what extent, if at all, have the program evaluations contributed to the following
activities?(Select one answer in each row.)

22a. Implementing changes to improve program management or performance

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

7.9

4.1 - 13.7

5.7

4.3 - 7.4

Great extent

8.7

4.6 - 14.6

15.5

12.5 - 18.5

Moderate extent

4.7

1.8 - 9.6

11.7

9.0 - 14.3

Small extent

0.8

0.0 - 4.1

4.2

2.7 - 6.2

No extent

0.1

0.0 - 3.7

1.3

0.5 - 2.8

No basis to judge/Not applicable

0.8

0.0 - 4.1

1.3

0.5 - 2.8

Missing or Nonresponse

77.0

69.2 - 83.7

60.2

56.4 - 64.1

22b. Developing or revising performance goals

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

4.9

2.0 - 9.8

4.9

3.5 - 6.6

Great extent

7.9

4.1 - 13.7

13.2

10.4 - 16.0

Moderate extent

3.8

1.3 - 8.5

11.6

8.9 - 14.2

Small extent

3.0

0.8 - 7.5

5.4

3.8 - 7.5

No extent

1.0

0.1 - 4.3

3.2

1.8 - 5.2

No basis to judge/Not applicable

2.3

0.5 - 6.4

1.5

0.7 - 3.0

Missing or Nonresponse

77.0

69.2 - 83.7

60.3

56.4 - 64.1

22c. Supplementing or explaining performance results

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

4.8

1.9 - 9.7

3.7

2.7 - 4.9

Great extent

8.7

4.6 - 14.6

13.7

10.9 - 16.5

Moderate extent

6.2

2.8 - 11.6

12.5

9.7 - 15.3

Small extent

0.8

0.0 - 4.1

6.1

4.3 - 8.4

No extent

0.9

0.0 - 4.0

2.1

1.0 - 3.8

No basis to judge/Not applicable

1.6

0.3 - 5.3

1.5

0.6 - 2.9

Missing or Nonresponse

77.0

69.2 - 83.7

60.4

56.6 - 64.3

22d. Assessing program effectiveness, value or worth

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

4.9

2.0 - 9.8

4.8

3.6 - 6.3

Great extent

12.3

7.4 - 19.0

14.4

11.6 - 17.3

Moderate extent

1.6

0.3 - 5.3

12.7

9.8 - 15.6

Small extent

1.8

0.3 - 5.4

4.6

3.1 - 6.5

No extent

0.0

0.0 - 2.0

1.4

0.6 - 2.9

No basis to judge/Not applicable

2.3

0.5 - 6.4

1.7

0.7 - 3.4

Missing or Nonresponse

77.0

69.2 - 83.7

60.3

56.5 - 64.2

22e. Allocating resources within the program

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

4.2

1.6 - 8.8

3.5

2.7 - 4.4

Great extent

9.9

5.5 - 16.2

10.2

7.8 - 12.5

Moderate extent

5.4

2.3 - 10.6

11.1

8.6 - 14.1

Small extent

0.9

0.0 - 4.0

8.0

5.8 - 10.8

No extent

0.3

0.0 - 3.7

3.9

2.4 - 5.9

No basis to judge/Not applicable

2.3

0.5 - 6.4

2.6

1.5 - 4.3

Missing or Nonresponse

77.0

69.2 - 83.7

60.7

56.8 - 64.6

22f. Increasing understanding about the program or topic

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

4.9

2.0 - 9.8

4.9

3.6 - 6.6

Great extent

8.6

4.5 - 14.5

14.2

11.4 - 17.1

Moderate extent

7.1

3.4 - 12.6

11.8

9.1 - 14.4

Small extent

0.1

0.0 - 3.7

5.1

3.4 - 7.3

No extent

0.0

0.0 - 2.0

2.0

0.9 - 3.7

No basis to judge/Not applicable

1.5

0.2 - 5.3

1.7

0.7 - 3.4

Missing or Nonresponse

77.8

70.0 - 84.4

60.3

56.4 - 64.1

22g. Sharing what works or other lessons learned with others

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

4.9

2.0 - 9.8

4.5

3.4 - 5.8

Great extent

10.1

5.6 - 16.3

13.0

10.3 - 15.8

Moderate extent

6.0

2.7 - 11.4

11.4

8.8 - 14.1

Small extent

1.2

0.1 - 4.5

6.4

4.5 - 8.8

No extent

0.0

0.0 - 2.0

2.2

1.1 - 3.9

No basis to judge/Not applicable

0.8

0.0 - 4.1

2.0

0.9 - 4.0

Missing or Nonresponse

77.0

69.2 - 83.7

60.5

56.6 - 64.4

22h. Designing or supporting program reforms

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

3.4

1.1 - 7.7

3.7

2.8 - 4.9

Great extent

9.9

5.5 - 16.2

11.9

9.3 - 14.4

Moderate extent

6.0

2.7 - 11.4

12.3

9.5 - 15.1

Small extent

1.9

0.4 - 5.6

6.7

4.7 - 9.1

No extent

0.1

0.0 - 3.7

2.5

1.3 - 4.2

No basis to judge/Not applicable

1.5

0.2 - 5.3

2.7

1.3 - 4.7

Missing or Nonresponse

77.0

69.2 - 83.7

60.3

56.5 - 64.2

22i. Supporting program budget requests

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

3.3

1.0 - 7.6

4.0

2.7 - 5.7

Great extent

8.6

4.5 - 14.5

8.8

6.8 - 11.1

Moderate extent

6.2

2.8 - 11.6

9.4

7.1 - 12.1

Small extent

0.9

0.0 - 4.0

7.3

5.2 - 10.0

No extent

0.9

0.0 - 4.0

5.5

3.6 - 7.9

No basis to judge/Not applicable

3.2

0.9 - 7.5

4.1

2.7 - 5.9

Missing or Nonresponse

77.0

69.2 - 83.7

60.9

57.0 - 64.8

22j. Informing the public about how programs are performing

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

4.9

2.0 - 9.8

2.1

1.3 - 3.2

Great extent

6.0

2.7 - 11.4

6.7

4.9 - 8.8

Moderate extent

3.0

0.8 - 7.5

9.0

6.7 - 11.8

Small extent

4.9

2.0 - 9.8

5.9

4.2 - 7.9

No extent

1.6

0.3 - 5.3

7.7

5.5 - 10.4

No basis to judge/Not applicable

2.4

0.6 - 6.4

7.9

5.8 - 10.4

Missing or Nonresponse

77.0

69.2 - 83.7

60.7

56.9 - 64.6

22k. Streamlining programs to reduce duplicative activities

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

4.0

1.5 - 8.7

3.9

2.6 - 5.5

Great extent

8.4

4.4 - 14.4

6.8

5.1 - 8.8

Moderate extent

5.5

2.4 - 10.7

11.5

9.0 - 14.6

Small extent

0.9

0.0 - 4.0

7.9

5.8 - 10.6

No extent

1.0

0.1 - 4.3

4.7

3.2 - 6.8

No basis to judge/Not applicable

3.0

0.8 - 7.5

4.7

3.0 - 6.9

Missing or Nonresponse

77.0

69.2 - 83.7

60.4

56.6 - 64.3

23. Based on your experience with the program(s) / operation(s) / project(s) you were involved with over the past 5 years
that were evaluated, to what extent, if at all, have the following factors hindered the agency's use of the program
evaluation(s)?(Select one answer in each row.)

23a. Concerns about the credibility (validity or reliability) of study results

23d. Concerns that the evaluation did not address issues that are important to decision-makers

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

0.9

0.0 - 4.0

1.5

0.8 - 2.7

Great extent

4.5

1.7 - 9.5

4.2

2.6 - 6.4

Moderate extent

3.4

1.1 - 7.7

10.0

7.6 - 12.4

Small extent

4.7

1.8 - 9.6

10.2

7.8 - 13.0

No extent

4.2

1.6 - 8.8

8.0

6.1 - 10.3

No basis to judge/Not applicable

4.5

1.7 - 9.5

5.1

3.3 - 7.3

Missing or Nonresponse

77.8

70.0 - 84.4

61.0

57.1 - 64.8

23e. Difficulty distinguishing between the results produced by the program and the results caused by other factors

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

0.9

0.0 - 4.0

1.4

0.7 - 2.5

Great extent

2.3

0.5 - 6.4

5.4

3.5 - 7.8

Moderate extent

4.0

1.5 - 8.7

10.7

8.2 - 13.6

Small extent

7.8

4.0 - 13.6

8.3

6.3 - 10.7

No extent

4.8

1.9 - 9.7

7.8

5.9 - 10.0

No basis to judge/Not applicable

3.2

0.9 - 7.5

6.0

4.1 - 8.3

Missing or Nonresponse

77.0

69.2 - 83.7

60.6

56.7 - 64.4

23f. Lack of staff who are knowledgeable about interpreting or analyzing program evaluation results

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

5.4

2.3 - 10.6

2.5

1.3 - 4.4

Great extent

1.8

0.3 - 5.4

5.0

3.2 - 7.5

Moderate extent

4.8

1.9 - 9.7

8.8

6.6 - 11.5

Small extent

3.9

1.4 - 8.6

8.3

6.3 - 10.6

No extent

3.2

0.9 - 7.5

10.1

7.7 - 12.4

No basis to judge/Not applicable

3.2

0.9 - 7.5

4.8

3.1 - 6.9

Missing or Nonresponse

77.8

70.0 - 84.4

60.5

56.7 - 64.4

23g. Difficulty determining how to use evaluation findings to improve the program

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

0.9

0.0 - 4.0

0.9

0.3 - 2.0

Great extent

3.8

1.3 - 8.5

3.3

2.0 - 5.2

Moderate extent

3.4

1.1 - 7.7

10.8

8.3 - 13.8

Small extent

7.3

3.7 - 12.9

10.3

8.0 - 12.7

No extent

4.5

1.7 - 9.5

9.5

7.3 - 12.1

No basis to judge/Not applicable

3.0

0.8 - 7.5

4.6

3.0 - 6.8

Missing or Nonresponse

77.0

69.2 - 83.7

60.6

56.7 - 64.4

23h. Difficulty generalizing the results to other persons or locations

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

0.9

0.0 - 4.0

0.6

0.1 - 1.9

Great extent

2.3

0.5 - 6.4

3.1

1.8 - 5.0

Moderate extent

4.8

1.9 - 9.7

8.3

6.3 - 10.8

Small extent

7.1

3.4 - 12.6

12.3

9.6 - 15.1

No extent

4.0

1.5 - 8.7

9.5

7.3 - 12.1

No basis to judge/Not applicable

3.9

1.4 - 8.6

5.3

3.6 - 7.4

Missing or Nonresponse

77.0

69.2 - 83.7

60.7

56.9 - 64.6

23i. Difficulty accepting evaluation findings that do not conform to expectations

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

1.0

0.1 - 4.3

1.3

0.6 - 2.5

Great extent

3.8

1.3 - 8.5

3.8

2.3 - 6.0

Moderate extent

3.3

1.0 - 7.6

6.4

4.7 - 8.6

Small extent

5.3

2.2 - 10.5

11.6

9.0 - 14.6

No extent

4.8

1.9 - 9.7

11.1

8.7 - 13.6

No basis to judge/Not applicable

4.7

1.8 - 9.6

5.1

3.4 - 7.2

Missing or Nonresponse

77.2

69.4 - 83.8

60.6

56.7 - 64.5

23j. Lack of ongoing top executive commitment or support for using program evaluation to make program or funding decisions

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

1.6

0.3 - 5.3

2.3

1.2 - 4.0

Great extent

3.8

1.3 - 8.5

4.5

2.9 - 6.7

Moderate extent

2.4

0.6 - 6.4

7.7

5.7 - 10.2

Small extent

7.7

3.8 - 13.4

7.1

5.2 - 9.5

No extent

3.6

1.2 - 7.9

11.2

8.8 - 13.7

No basis to judge/Not applicable

3.9

1.4 - 8.6

6.6

4.6 - 9.0

Missing or Nonresponse

77.0

69.2 - 83.7

60.6

56.7 - 64.4

23k. Lack of ongoing Congressional commitment or support for using program evaluation to make program or funding decisions

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

1.8

0.3 - 5.4

2.7

1.6 - 4.4

Great extent

4.5

1.7 - 9.5

3.5

2.2 - 5.1

Moderate extent

3.9

1.4 - 8.6

5.8

4.1 - 7.9

Small extent

3.9

1.4 - 8.6

5.8

4.0 - 8.1

No extent

4.2

1.6 - 8.8

7.8

5.7 - 10.4

No basis to judge/Not applicable

4.7

1.8 - 9.6

13.9

11.0 - 16.8

Missing or Nonresponse

77.0

69.2 - 83.7

60.5

56.6 - 64.4

23l. Lack of resources to implement the evaluation findings

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

4.8

1.9 - 9.7

5.1

3.4 - 7.4

Great extent

4.7

1.8 - 9.6

6.2

4.5 - 8.2

Moderate extent

2.4

0.6 - 6.4

9.4

7.1 - 12.1

Small extent

4.8

1.9 - 9.7

6.7

4.9 - 9.0

No extent

3.3

1.0 - 7.6

6.2

4.3 - 8.6

No basis to judge/Not applicable

3.0

0.8 - 7.5

5.4

3.7 - 7.6

Missing or Nonresponse

77.0

69.2 - 83.7

60.9

57.1 - 64.8

24. Based on your experience with the program(s) / operation(s) / project(s) you were involved with over the past 5 years that were evaluated, to what extent,
if at all, have the following factors facilitated the agency's use of the program evaluation(s)? (Select one answer in each row.)

24a. Top executive commitment or support for using program evaluation to make program or funding decisions

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

2.8

0.8 - 6.9

4.9

3.3 - 6.9

Great extent

7.5

3.7 - 13.3

9.8

7.6 - 12.4

Moderate extent

4.9

2.0 - 9.8

11.2

8.6 - 14.2

Small extent

0.9

0.0 - 4.0

5.4

3.6 - 7.8

No extent

2.3

0.5 - 6.4

1.9

1.1 - 3.0

No basis to judge/Not applicable

4.5

1.7 - 9.5

6.1

4.3 - 8.3

Missing or Nonresponse

77.0

69.2 - 83.7

60.7

56.8 - 64.6

24b. Congressional requests or mandates

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

3.3

1.0 - 7.6

2.7

1.6 - 4.4

Great extent

6.2

2.8 - 11.6

6.5

4.6 - 8.8

Moderate extent

5.5

2.4 - 10.7

10.2

7.7 - 13.1

Small extent

1.8

0.3 - 5.4

3.6

2.4 - 5.1

No extent

0.0

0.0 - 2.0

4.2

2.7 - 6.3

No basis to judge/Not applicable

6.2

2.8 - 11.6

12.1

9.5 - 14.7

Missing or Nonresponse

77.0

69.2 - 83.7

60.8

56.9 - 64.6

24c. Consultation with stakeholders on the agency's evaluation agenda

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

2.5

0.7 - 6.5

3.1

1.9 - 4.8

Great extent

2.5

0.7 - 6.5

8.1

6.0 - 10.6

Moderate extent

9.3

5.1 - 15.4

10.4

8.1 - 13.2

Small extent

1.5

0.2 - 5.3

5.0

3.3 - 7.2

No extent

0.8

0.0 - 4.1

3.7

2.3 - 5.8

No basis to judge/Not applicable

6.3

2.9 - 11.7

8.8

6.7 - 11.4

Missing or Nonresponse

77.0

69.2 - 83.7

60.9

57.0 - 64.8

24d. Importance of the evaluation's issues to agency decision makers

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

2.5

0.7 - 6.5

3.7

2.4 - 5.4

Great extent

4.0

1.5 - 8.7

10.0

7.7 - 12.7

Moderate extent

6.4

3.0 - 11.8

10.7

8.3 - 13.6

Small extent

3.0

0.8 - 7.5

4.8

3.2 - 7.0

No extent

0.8

0.0 - 4.1

2.5

1.3 - 4.4

No basis to judge/Not applicable

5.4

2.3 - 10.6

6.3

4.5 - 8.5

Missing or Nonresponse

77.8

70.0 - 84.4

61.9

58.0 - 65.7

24e. Program staff involvement in planning and conducting evaluation studies

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

2.5

0.7 - 6.5

2.7

1.9 - 3.8

Great extent

4.8

1.9 - 9.7

10.9

8.4 - 13.9

Moderate extent

8.6

4.5 - 14.5

11.1

8.6 - 14.1

Small extent

2.3

0.5 - 6.4

4.2

2.8 - 5.8

No extent

1.5

0.2 - 5.3

3.5

2.0 - 5.5

No basis to judge/Not applicable

3.3

1.0 - 7.6

6.4

4.5 - 8.7

Missing or Nonresponse

77.0

69.2 - 83.7

61.2

57.3 - 65.0

24f. Providing program staff or grantees with technical assistance on evaluation and its use

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

2.5

0.7 - 6.5

2.3

1.5 - 3.4

Great extent

5.4

2.3 - 10.6

7.4

5.4 - 9.9

Moderate extent

6.4

3.0 - 11.8

11.8

9.2 - 14.9

Small extent

3.0

0.8 - 7.5

5.1

3.6 - 7.0

No extent

0.9

0.0 - 4.0

3.5

2.2 - 5.4

No basis to judge/Not applicable

3.9

1.4 - 8.6

8.5

6.3 - 11.1

Missing or Nonresponse

77.8

70.0 - 84.4

61.4

57.5 - 65.3

24g. Agency staff ability to make recommended program changes

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

3.6

1.2 - 7.9

1.8

1.3 - 2.4

Great extent

6.9

3.3 - 12.5

9.3

7.2 - 11.8

Moderate extent

6.2

2.8 - 11.6

14.4

11.3 - 17.4

Small extent

3.0

0.8 - 7.5

6.6

4.7 - 9.0

No extent

0.9

0.0 - 4.0

2.2

1.2 - 3.6

No basis to judge/Not applicable

2.4

0.6 - 6.4

4.6

3.0 - 6.7

Missing or Nonresponse

77.0

69.2 - 83.7

61.2

57.3 - 65.1

24h. Agency policies or procedures to ensure evaluation quality

SSA

Government-wide

QuestionChoices

EstimatedPercentage

ConfidenceInterval

EstimatedPercentage

ConfidenceInterval

Very great extent

3.4

1.1 - 7.7

2.2

1.4 - 3.2

Great extent

6.2

2.8 - 11.6

8.7

6.5 - 11.4

Moderate extent

6.9

3.3 - 12.5

13.9

11.0 - 16.8

Small extent

2.4

0.6 - 6.4

6.0

4.2 - 8.3

No extent

0.9

0.0 - 4.0

3.0

1.8 - 4.7

No basis to judge/Not applicable

3.2

0.9 - 7.5

5.0

3.4 - 7.0

Missing or Nonresponse

77.0

69.2 - 83.7

61.2

57.4 - 65.1

24i. Clear implications of results for improving program design or management