London Borough of Bexley

Author: bexleyinnovationlab

This (long) post is based on a talk given by Anne-Louise Clark and Ellen Care on 7 March at Service Design in Government 2018, at the John McIntrye Conference Centre, Edinburgh. In this piece, we share our journey of design discovery over the last three years. We’d like to share with you our journey over … Continue reading Building a culture of design

In February this year, a multi-organisational team from Bexley embarked on the first Public Health themed incarnation of the Design in the Public Sector programme, run by the Design Council and funded by the LGA. Staff from the Council’s Transformation & Change and Community Partnerships teams joined colleagues from Bexley Voluntary Service Council and NHS … Continue reading Five things we learned at Design in the Public Sector

Last week we were lucky enough to present a case study of our design work at Bexley at the annual Service Design in Government conference, held in Edinburgh from 7 - 9 March 2018. Our presentation was entitled "Building a culture of design" and shared our experiences over the last 3 years to embed a … Continue reading Slides from Service Design in Government 2018

A cross-organisational team from Bexley was successful in applying to the Design in the Public Sector programme, which this year focuses on challenges around public health. Earlier this month, four staff from NHS Bexley Clinical Commissioning Group, Bexley Voluntary Service Council and London Borough of Bexley kicked off the project at the first workshops hosted … Continue reading Design in the Public Sector: Workshop 1 + 2

On 5 January 2018, the Early Intervention and Specialist Teacher Service held a service development day. Head of Service Dr Shungu M’Gadzah attended an Innovation Event as part of her induction week in October last year and was interested in sharing the tools and opportunities she’d heard about with her colleagues. She invited the Transformation … Continue reading Service Development Day

We’re really pleased to announce that we’ll be speaking at Service Design in Government 2018. Anne-Louise Clark and Ellen Care from Transformation & Change will be at the conference in Edinburgh to share how we’ve created a culture of design. Over the last three years the London Borough of Bexley has been exploring and embedding … Continue reading Service Design in Government 2018: Coming soon…

Earlier this month the Design and Innovation Board won an award at Bexley’s Staff Thanks and Recognition Awards (STARS) for ‘Innovation and Self-Sufficiency’. The category title is taken from our Corporate Plan and reflects our Corporate Priority to ensure that Bexley is financially resilient, with growing resources that enable all of our communities to become … Continue reading STARS of Innovation & Self-sufficiency

On 12 October we held our fourth Innovation Event. These workshops are a chance to use service design thinking to get a new perspective on an issue or start to develop a new idea. We think about personas, policy intent and customer journeys as well as using our innovation cards to explore ideas. Like all … Continue reading Another Innovation Event

National Management Trainee Katrina Rattu joined the London Borough of Bexley and is working in Stronger Communities. Here shares an update on Slade Green Big Local following a recent stakeholder engagement event. The Slade Green Big Local is a lottery funded project run in partnership with the residents of Slade Green and Eastern Erith, with £1 … Continue reading Slade Green Big Local

The Commissioning and Quality Assurance Team are working on the re-commissioning of the Telecare contract. When it came to gaining the views of service users, they explored different options and decided to conduct user research interviews. User research interviews are conducted with a small number of participants, but go in depth to look at the … Continue reading An apprentice’s view on user research