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1. Search the forum. You can do this from the Advanced Search Page or from our Google Custom Search, which will search the entire PKP site. If you are encountering an error, we especially recommend searching the forum for said error.

2. Check the FAQ to see if your question or error has already been resolved.

3. Post a question, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OJS Editorial Support and Discussion subforum; if you have a development question, try the OJS Development subforum.

If there is an author with a hyphenated first name, citation extractors will discard the part of the name after the hyphen, for example, this name Szu-Chuan Hsieh should appear as Hsieh SC, but the extractors regard Hsieh S as correct.

Look for "String::substr" in each of these files. I'd suggest adding an error_log entry to identify which case in particular you're invoking, and then writing a smarter function to get initials, invoking it from each of the 3 places above instead of duplicating it each time.