Standard Member

I ordered a DVD in Dec 01 (yes, 11 months ago), The Stuntman starring Peter O'Toole if your interested, and even though it was only released a week before I ordered, it took them until June 25th to obtain a copy (allegedly).

After three weeks passed, I decided to chase them up and received the following:

>Dear Mark,
>
>Thank you for contacting us regarding your order #03053417.
>
>This order was shipped on June 25, 2002, via Airmail. A tracking number
>cannot be provided. According to the U.S. Postal Service, normal
>delivery time may vary between 7 to 20 business days. It could take a
>little longer if there are delays within local Customs.
>
>Please note: In an effort to reduce shipping costs for our customers,
>we recently began using a shipping consolidator. In some cases, this can
>add 5 to 10 business days to the shipping time.
>
>Therefore, if your package still has not arrived by August 19, 2002;
>40 business days after the time it was shipped, please contact us again.
>We can take further action at that time.
>
>Thank you for choosing DVD.Com, and we appreciate your patience.
>
>Sincerely,
>DVD.Com Customer Service
>http://www.dvd.com

After waiting until 20th August I emailed again, and again on 27th August, then completed their website customer service form on 3rd September, then faxed them on 10th September, then emailed them again on 10th October.

I have still not had the courtesy of a reply.

I have now obtained a credit card refund via my bank (without the contact or aid of a certain online dvd retailer).

I'm aware that decency and the forum rules restrain me from venting my true feelings in the direction of these cretins, but please consider this a warning from a fellow online DVD buyer.

I used to mainly use Play, but now they're too expensive for R1 and I use cd-wow and dvdsoon. Both of which have consistently impressed me with speed and accuracy of service. (and low prices).