Ticket Center, incorporated in 1996, is the most experienced ticketing company in Puerto Rico and the leading provider of ticket-processing services in the Caribbean with operations in Puerto Rico and Panama. Ticket Center’s computerized ticketing system handles the ticketing needs of multiple venues and facilities such as coliseums, stadiums, theaters, performing arts, convention halls, exhibition and trade centers, among others.

Ticket Center manages and operates regional ticketing networks with island-wide coverage and distribution channels such as Box Office, Call Center, Internet and Point of Sales Outlets. Ticket Center has been responsible for managing, controlling and selling the ticket inventory of well over 6,000 events. Local entertainment producers as well as other international entertainment organizations, such as Clear Channel Entertainment, VEE Corporation, Don King Productions, Miss Universe International, Ringling Bros.-Barnum & Bailey International and Feld Entertainment, among others, have relied on Ticket Center’s experienced and professionalism.

TERMS OF PURCHASE

Ticket Center is a ticket sale processing service provider and sales agent of the Event Promoter and/or the Owner of the Venue where the EVENT will take place. Ticket Center does not operate these events and cannot control unforeseen circumstances, which may occur at an event. Please read the following terms and conditions carefully as this is a binding contract between yourself and Ticket Center. By signing or marking, and by completing your transaction, you are agreeing to the terms of purchase. Please contact the producer of the event for their own terms of purchase and refund policies.
Ticket Center’s Box Office, Call Center and Outlets that sale or dispatch tickets are sales agents and authorized operators of Ticket Center Network. If you have any question about our purchase policy or complaint related to the service, please contact us during office hours to (787) 622-4555 or emailed to orders@tcpr.com.

PRIVACY POLICY

Registration, modification, security policy and confidentiality

When you make purchases on our website or access certain services, you'll need to register your personal information. At the time you register or place an order, your personal details and your payment option will be added to our database, only being used to process your order, and also send you information about interesting offers and promotions, or to add your data to our recruitment process. In Ticket Center Inc. we are interested in offering a high level security and protect the confidentiality of the data you provide us so that all business transactions are conducted in a secure server environment under SSL (Secure Socket Layer). If you experience problems accessing any part of our site, may be due to the model or version of your browser settings or options thereof. You can make a first check your model or version via the Help menu, under "About …” You can also check if the problems are caused because your browser is configured with the security level "High", in which case you should modify it under "Internet Options", "Security" and place it on the level "Medium" . If you need help to find the solution or if you have any questions regarding our online shopping system, call us at 787 792-5000 or use the LIVE CHAT icon that appears at the top right of our website. We will be happy to assist you. As a customer of Ticket Center, Inc you may at any time exercise your rights of access, rectification, cancellation and opposition under the provisions of Organic Law 15 /1999 of December13th Protection of Personal Data, by sending a written notification thru any of the following channels: Ticket Center, Inc. 1) Mail: PO Box 363421, San Juan, Puerto Rico 00936-3421 2) Email: orders@tcpr.com 3) Fax: (787) 622-4556

Pricing and Availability

Ticket Center involves the sale of tickets on behalf of third parties, promoters, groups and venues, which means Ticket Center's service does not set the ticket prices or determine the availability of seats. Tickets sold through Ticket Center's Network have the same access, availability and inventory from the ticketing system; therefore, tickets for events may sell out quickly. There is a sales limit of 8 tickets per customer when you purchase your tickets online or by phone. On special occasions, tickets may be available before an event is on sale, however, our service does not control this inventory and availability.

Senior and Disability Discounts

If the event will take place at a venue owned or operated by the Commonwealth of Puerto Rico, (i) a minimum of 5% of the total tickets on sale will be reserved for each function, available until 72 hours before the event, to be sold at a 50% discount of the regular price to legal residents of Puerto Rico who are 65 years or older; and (ii) disabled persons will be granted a 50% discount on the regular price of the ticket. These discounts are subject to applicable laws and regulations, must be purchased in person, and require the presentation of (i) a Valid government ID that includes picture and date of birth, in the case of persons who are 65 years or older; or (ii) the disability ID issued by the Department of Health of Puerto Rico that certifies the disability, in the case of persons with disabilities. Tickets purchased with these discounts will contain special markings, and persons seeking admission with such tickets will be required to show the Valid ID or disability ID at the time of admission to the event. DISCOUNTS APPLY ONLY TO THE FACE VALUE OF THE TICKET AND NOT TO ANY SERVICE CHARGES AND APPLICABLE SALES TAX (IVU).

Service Charges / Taxes
Tickets purchased through Ticket Center's Network are subject to certain service charges. Each ticket or merchandise that you purchase through the Ticket Center will be subject to a service charge. Each order made through Ticket Center's Network will also be subject to a service charge, regardless of the number tickets or articles included in the order. The service charge imposed per order may vary depending on where you purchase your ticket (Internet, telephone, outlet, etc.). For some events, a promoter service charge may be charged. There are also additional and optional services, which may involve additional charges, such as US Priority Mail Delivery, Print@Home, Mobile tickets, etc. All service charges will be listed on your purchase receipt (some may be consolidated in a single line item). The computerized ticketing system is configured to generate the service charges and corresponding Taxes (IVU) automatically. If you have any questions relating to these service charges you can inquire with the sales representative that sold you the tickets or contact us at (787) 622-4555 during office hours or via email at orders@tcpr.com.

REFUND POLICY

All sales are final. Except as provided below under “CANCELED EVENTS,” there are no refunds, no cancellations, no credits, no exchanges, and no transfers after the order has been made. Unforeseen circumstances beyond Ticket Center control will not be grounds for a refund, including but not limited to the following: local or national weather conditions and natural disasters, waiting in lines, family and medical emergencies. Promoters, Venue owners, Security and Event Staff have the right to refuse entry to any ticket holder, without a refund, for any reason at their discretion, including but not limited to: disorderly behavior, intoxication, venue capacity, breach of security restrictions. Ticket holder is aware that the Venue and Talent are subject to change. Ticket holder is aware that amenities promised by promoters are not guaranteed by Ticket Center and are not grounds for a refund, including but not limited to: VIP amenities, drink specials, gifts, express entry, special areas, celebrity guests, etc.
Before purchasing your tickets, carefully review the event, date, time and seats. Policies set by the promoters, including venues, teams and theaters, prohibit Ticket Center from issuing exchanges or refunds once the tickets are processed, even in the case of lost, stolen, damaged or destroyed tickets. Please verify that your tickets are correct before leaving the counter at our outlets and/or before processing your “shopping cart” in online sales. All sales are final. We will not make refunds or exchanges.

CANCELED EVENTS

The date, time and venue of the event are subject to change. The government’s Office of Services to the Public Events Promoter of the Department of the Treasury (OSPEP) regulates cancellations of events. In the eventuality that an event has been cancelled or postponed, the promoter will be liable for the refund of the ticket price (plus the sales tax (IVU) applicable to the ticket price), in accordance with applicable laws. If an event is cancelled or postponed, you will be notified by the event promoter through any press (Internet, radio, television, etc.) for special instructions about the refund process, as established by the event organizers. Also, you can contact our Call Center (787) 792-5000, or access www.tcpr.com to obtain information about how to receive a refund. If the event was postponed, or the time or venue has changed, the promoter could set refund limitations. The final decision to give refunds or changes will be at the discretion of the promoters, teams or venues of the event.

When processing refunds you must have on hand your order number and the credit card number with the expiration date, which you used to purchase your tickets. This will help us to speed up the process. To receive the refund, you must return the tickets to the authorized outlets. If the event in its entirety is canceled prior to the commencement of the event, you will receive a refund for the face value of the ticket; service fees, order fees, shipping or delivery fees, and other fees are non-refundable under any circumstances. If the service fee is not listed, it may be embedded into the price of the ticket. To inquire about the amount of an embedded service fee, please contact customer support at orders@tcpr.com. Tickets purchased at a retail outlet must be refunded at the retail outlet or at our main box office at Plaza Las Américas shopping mall in San Juan, Puerto Rico. Customers (ticket holders) must bring the hard tickets to be able to refund the face value of the tickets to the same method of payment used for the purchase. Customers who bought with a credit/debit card must bring the card to be able to refund the face value of the tickets to the same credit/debit card.

POSTPONED EVENTS

If the event is postponed your tickets will be valid for the newly scheduled event date. If the event was postponed, or the time or venue has changed, the promoter could set refund limitations. The final decision to give refunds or changes will be at the discretion of the promoters, teams or venues of the event. Promoter’s approved refunds will be for the face value of the ticket, however you (online sales and/or phone sales) must submit an e-mail inquiry at orders@tcpr.com as soon as possible before and/or within five days of the originally scheduled event requesting the refund, and mail any hard tickets back to Ticket Center. The hard tickets and copy of the request must be received at our Postal Address (Att. Customer Service Refund / PO Box 363421 San Juan, Puerto Rico 00936-3421) at least twenty (20) days before the newly scheduled event in order to receive a refund; failure to do so will waive your right to a refund. Tickets purchased at our retail outlets must be refunded at our main box office at Plaza Las Américas shopping mall in San Juan, Puerto Rico at least twenty (20) days before the newly scheduled event in order to receive a refund; failure to do so will waive your right to a refund. Customers (ticket holders) must bring the hard tickets to be able to refund the face value of the tickets to the same method of payment used for the original purchase. Customers who bought with a credit/debit card must bring the card to be able to refund the face value of the tickets to the same credit/debit card.

TICKET DELIVERY, PICK-UP AND WILL CALL"

Since all sales are processed real time, you can pick up your tickets as soon as you bought them. You can pick up your tickets at any Ticket Center’s authorized retail outlets, regional box offices and our main Box Office at Plaza Las Américas mall in San Juan, before the event date. Also, you may pick up your tickets at the venue’s “Will Call” window at the venue’s box office during the event date. Tickets that will be delivered in the venue’s box office are generally available two hours before the event begins. To pick up your tickets in any of our authorized outlets, box offices or at the venue’s box office of the event, you must present the original credit or debit card used to purchase the tickets, your “emailed receipt” and a valid ID with picture, issued by the Federal Government or any State in the United States of America or by the Commonwealth of Puerto Rico (“Valid ID”). If you are unable to pick up your order because you do not have the aforementioned items in your possession at the time and place of pickup, you will not receive a refund for this purchase. Tickets left without pick up and/or at will call will not be refunded. Will Call start and end times are subject to change and are not grounds for a refund.

PRINT-AT-HOME

Print-At-Home (PAH) tickets must be printed and presented at the event. To print your tickets, please check the attachment at your emailed receipt and/or visit your account purchase history. Be sure your printer is working appropriately and has enough ink to print your tickets properly, since each ticket has a specific barcode that must be scanned at the gate to grant you access to the event. Generally, PAH ticket holders will use the same entrances as the rest of the customers or a specific Fast Pass entrance prepared with scanning devices. Sometimes and/or in particular cases where the venue does not have the infrastructure or the scanning devices for Print-at-Home tickets, you may exchange your PAH tickets for regular hard tickets at the venue’s “Will Call” window.

SHIPPING AND HANDLING

The shipping and handling fee is nonrefundable. US Priority Mail tickets require a signature upon delivery and cannot be shipped to PO Box Addresses. Allow approximately 5 business days for delivery. Tickets may be delivered to the billing address of the credit card. If you enter an undeliverable address or if the tickets are returned unclaimed you will not receive a refund. International shipping is not available.

THIRD PARTIES PRODUCTS AND SERVICES

From time to time products and services of third party vendors may be available for purchase through the Ticket Center, Inc. Ticket Center does not control the pricing for these products and services, but may charge service charges for making them available and processing the sales of such products and services through Ticket Center Network. Upon purchase you may be issued a voucher much like a ticket or other type of document that will serve as evidence of your purchase and which you must redeem to receive the product or service you purchased. The terms and conditions applicable to the products and services are those of the third party vendor and not Ticket Center, Inc, however these terms and conditions shall apply to the purchase of products and services through Ticket Center Network and will be in addition to the third party vendor’s terms and conditions. Any additional terms and conditions may be communicated to you at the time of your purchase or through other means. In no event shall Ticket Center nor its agents be liable for any claims you may have with respect to your use or consumption of products and services purchased through Ticket Center Network. If you have a claim you must present it directly to the third party vendor of the product or service.

RELEASE OF LIABILITY

Ticket Center Inc. is not affiliated with the events or event sponsors and Ticket Center, Inc will not cover losses or damages arising from your voluntary participation in the events, including claims for personal injury, or damage to personal property, or any other claims for negligence on the part of the events or event sponsors. By purchasing the tickets through Ticket Center, you hereby release and forever discharge Ticket Center, and its officers and agents, from any liability or claims for damages that may arise as a result of your attendance and participation at the events. It is hereby understood that the purchase of tickets by you and your participation in the events shall not be construed as an assumption on the part of Ticket Center of responsibility, liability, or control of the events.

ENTIRE AGREEMENT

In addition to agreeing to comply with these terms and conditions, you are responsible for reading and complying with any policies, rules and/or terms and conditions established by event promoters, teams, artists or the owners of the venues where the events will take place (“Additional Rules”). These terms and conditions, as well as any other rule of operation for the Ticket Center Network established by Ticket Center, and the Additional Rules, constitute the entire agreement between the parties and substitute any prior oral or written agreement between the parties with respect to the use of the Ticket Center service and your participation at any event.

GOVERNING LAW

These terms and conditions will be interpreted according to the laws of the Commonwealth of Puerto Rico, without regard to their rules about legal conflicts. Any cause of action of any nature that arises from these terms and conditions will be initiated in the Commonwealth of Puerto Rico.

Web Page Material

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