Get all the data, minutes and texts you need in one great value SIM, available on 12, 18 and 24 month plans or rolling 30 day contracts, perfect if your holding out for the latest phone or want to reduce your bill. Plus you get to keep your number.

Choose an EE SIM and get all the EE benefits you get with a phone, including superfast 4G data, 6 months free Apple Music and 3 months free BT Sport. Or choose a great-value Plusnet SIM bursting with minutes, texts and data for a low monthly cost, plus Smart Cap which allows to control your bill and never pay more than you expect to.

Order online or give our SIM Squad a call on 0208 712 6808 today and we’ll send you your new SIM. One size fits all phones.

You now get six free months of Apple Music, whether you’re joining us for the first time or you’ve been with us for years. Plus, whatever you stream - the data’s on us (in the UK).

ZERO RATED DATA/FREE STREAMING

What is zero rated data?

All our eligible PAYM customers will be able to listen to their favourite songs on Apple Music free for six months, without using any of their plan data. And there’s no cap, they can use as much data as they’d like. This means, customers can listen to music on the move, without having to worry about running out of data! You must have an active data allowance in order to qualify for zero rated data on Apple Music.

Can I use my zero rated data abroad?

No. If you are outside of the UK, any streaming or downloading of music will be using your data plan or data pass allowance.

Who is this offer available to?

It’s available to both Consumer and Small Business pay monthly iOS and Android customers with a handset or SIM only plan. The Apple Music app is available via the Apple App Store or the Google Play Store. (Note: this product is for personal use only. Please note that Business Connect plans are eligible for the 6 free months of Apple Music membership only, without the inclusive streaming offer).

Is this offer open to 30 day SIM only customers as well as 12 month SIM only customers?

Yes, the Apple Music offer is open to both 30 day and 12 month SIM only customers.

I’ve already signed up to a six month Apple Music offer through EE, can I also benefit from this one?

No – if you’ve already had an Apple Music offer through EE, you can’t get it again. However, if you continued to subscribe to the Apple Music service with EE or have an Apple Music subscription directly with Apple, you are entitled to six months’ of streaming for Apple Music, on us. Just text ‘STREAM’ to 150 or by logging on to My EE.

I’m an existing EE Customer, how do I sign up to Apple Music?

Existing customers can sign up by texting ‘MUSIC’ to 150 or by logging on to My EE.

I want to join EE and sign up to Apple Music, what do I need to do?

Customers joining EE can sign up by texting ‘MUSIC’ to 150.

I’ve signed up to the six months’ free Apple Music offer with the data streaming on EE, what happens after the 6 month period is over?

Apple Music will be charged at £9.99 per month on a 30 day rolling contract which customers can cancel at any time by texting ‘STOP MUSIC’ to 150 or by logging on to My EE. At this point the inclusive streaming element will come to an end and any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

What happens at the end of the six months’ streaming for Apple Music offer?

At the end of the six months, any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

Now you can take your minutes, texts and data with you anywhere in the EU, at no extra cost. Perfect if you want to FaceTime home from the Eiffel Tower, post a selfie from the beach or find your way around with maps.

AMAZON PRIME VIDEOTrain rides home just got a lot more interesting for our customers. We’re giving EE customers six months of Prime Video, on us. We’ll even cover the data they use to watch it.

Redeem via: Text ‘PRIME VIDEO’ to 150

Watch on: Prime Video App | Smart TV | Games Console

FIRST 6 MONTHS ON USTo kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLEPrime Video costs just £5.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US

As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

AMAZON PRIME VIDEO FAQS

How do I get six months' free Prime Video?

To subscribe to six months Amazon Prime Video with the data on us, simply text PRIME VIDEO to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download and enjoy Prime Video. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My Offers' section (this will only show if you are eligible for the offer).

What if I already have a full Amazon Prime membership?

Amazon Prime includes Prime Video membership. If you have an existing Amazon Prime account you are eligible for this offer as an additional subscription, (you must register using a secondary email address). This will not replace your existing subscription with Amazon.

What if I have an existing Prime Video subscription?

If you have an existing standalone Prime Video subscription directly with Amazon, you will need to cancel this account with Amazon (unless you intend to register for an additional account using a secondary email address). To do this visit www.amazon.co.uk/gp/primecentral/

How do I watch Prime Video on my TV?

You can use your Amazon ID and password to log-in multiple devices including game consoles, Smart TV's and streamers such as Amazon Fire Stick and Apple TV. You can also cast from the Amazon Prime app to your TV. Casting depends on your mobile device and the method of casting you’re using and isn’t always guaranteed. For more details go to www.primevideo.com/help

When will I start being chraged for Prime Video?

You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £5.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get Prime Video?

You can get six months Prime Video on us If you're on one of our handset (3G plans ineligible), 12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my Prime Video subscription with EE?

You can cancel your Prime Video subscription with EE at any time by texting STOP PRIME VIDEO to 150. Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?

The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at least some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?

Any data used to stream Prime Video will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?

We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?

No, this offer is redeemable once per line.

Are the benefits of a full Amazon Prime subscription, such as next-day delivery, included in this offer?

No, this offer is for the standalone Prime Video service only.

What happens if I cancel by sending STOP PRIME VIDEO to 150 during the offer period?

You'll continue to have free access to Prime Video until your next renewal date, which is on the monthly anniversary of the service being added to your account. We’ll let you know via text when that date is and again on the day offer expiry.

What happens if I cancel by sending STOP PRIME VIDEO to 150 after the offer period has ended?

Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to Prime Video until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?

Access to Prime Video, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to Amazon?

To complete sign up with Amazon you will need to set up an Amazon ID. You can use this to watch films and TV shows on another device for example your TV or laptop. Amazon will ask you provide your name and email details and create a password. You may also be required to provide your mobile phone number. Note, if you already have Prime Video either as a standalone product or as a part of Amazon Prime you will need to use a secondary email address in order to set up a new account.

What happens if I change plan during the offer period?

The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six month offer period at no cost to you (providing you move to an eligible plan ).

What happens if I change plan while I'm paying for Prime Video through my EE bill?

Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan ).

What happens if I leave EE and I've added Prime Video to my account?

Your access to Prime Video will be removed on the date your EE cancelation is actioned and you'll need to re-subscribe directly with Amazon to continue your membership at £5.99 per month.

What happens if I change phone number during the trial or paid period?

The subscription will continue unaffected: the offer will move to your new number automatically

How do I know how much data I've saved during the six-month offer period?

This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.

We’re giving customers six months of the MTV Play app on us, so they can binge watch all their favourite MTV shows on their phone, anytime, anywhere. We’ll even cover the data they use to watch it.

Redeem via: Text ‘MTV’ to 150

Watch on: MTV Play App on the device with the EE SIM that redeemed the offer inside

FIRST 6 MONTHS ON US

To kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLE

MTV Play costs just £3.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US

As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

MTV PLAY FAQS

How do I get six months' free MTV Play?

To subscribe to six months MTV Play with the data on us, simply text MTV to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download the MTV Play app. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My

Offers' section (this will only show if you are eligible for the offer).

What if I have an existing MTV Play subscription?

If you have an existing MTV Play subscription, you will need to cancel your current account before accessing six months' free with the data on us. You can do this within the MTV Play app.

When will I start being chraged for MTV Play?

You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £3.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get MTV Play?

You can get six months of the MTV Play app on us If you're on one of our handset (3G plans ineligible),12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my MTV Play subscription with EE?

You can cancel your MTV Play subscription with EE at any time by texting STOP MTV to 150. Your subscription will end at your next monthly

renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?

The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at lesat some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?

Any data used to stream the MTV Play app will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?

We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day

that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?

No, this offer is redeemable once per line.

What happens if I cancel by sending STOP MTV to 150 during the offer period?

Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What happens if I cancel by sending STOP MTV to 150 after the offer period has ended?

Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?

Access to the MTV Play app, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to MTV?

MTV will ask you provide your mobile phone number. Note, if you already have the MTV Play app you will need to use a secondary phone

number in order to set up a new account.

What happens if I change plan during the offer period?

The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six months free of charge (providing you move to an eligible plan).

What happens if I change plan while I'm paying for MTV Play through my EE bill?

Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan).

What happens if I leave EE and I've added MTV Play to my account?

Your free access to the MTV Play app will be removed on the date of your EE cancelation is actioned and you'll need to re-subscribe directly with MTV to continue your membership at £3.99 per month.

What happens if I change phone number during the trial or paid period?

The subscription will continue unaffected: the offer will move to your new number automatically.

How do I know how much data I've saved during the six-month offer period?

This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.

You now get six free months of Apple Music, whether you’re joining us for the first time or you’ve been with us for years. Plus, whatever you stream - the data’s on us (in the UK).

ZERO RATED DATA/FREE STREAMING

What is zero rated data?

All our eligible PAYM customers will be able to listen to their favourite songs on Apple Music free for six months, without using any of their plan data. And there’s no cap, they can use as much data as they’d like. This means, customers can listen to music on the move, without having to worry about running out of data! You must have an active data allowance in order to qualify for zero rated data on Apple Music.

Can I use my zero rated data abroad?

No. If you are outside of the UK, any streaming or downloading of music will be using your data plan or data pass allowance.

Who is this offer available to?

It’s available to both Consumer and Small Business pay monthly iOS and Android customers with a handset or SIM only plan. The Apple Music app is available via the Apple App Store or the Google Play Store. (Note: this product is for personal use only. Please note that Business Connect plans are eligible for the 6 free months of Apple Music membership only, without the inclusive streaming offer).

Is this offer open to 30 day SIM only customers as well as 12 month SIM only customers?

Yes, the Apple Music offer is open to both 30 day and 12 month SIM only customers.

I’ve already signed up to a six month Apple Music offer through EE, can I also benefit from this one?

No – if you’ve already had an Apple Music offer through EE, you can’t get it again. However, if you continued to subscribe to the Apple Music service with EE or have an Apple Music subscription directly with Apple, you are entitled to six months’ of streaming for Apple Music, on us. Just text ‘STREAM’ to 150 or by logging on to My EE.

I’m an existing EE Customer, how do I sign up to Apple Music?

Existing customers can sign up by texting ‘MUSIC’ to 150 or by logging on to My EE.

I want to join EE and sign up to Apple Music, what do I need to do?

Customers joining EE can sign up by texting ‘MUSIC’ to 150.

I’ve signed up to the six months’ free Apple Music offer with the data streaming on EE, what happens after the 6 month period is over?

Apple Music will be charged at £9.99 per month on a 30 day rolling contract which customers can cancel at any time by texting ‘STOP MUSIC’ to 150 or by logging on to My EE. At this point the inclusive streaming element will come to an end and any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

What happens at the end of the six months’ streaming for Apple Music offer?

At the end of the six months, any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

Now you can take your minutes, texts and data with you anywhere in the EU, at no extra cost. Perfect if you want to FaceTime home from the Eiffel Tower, post a selfie from the beach or find your way around with maps.

AMAZON PRIME VIDEOTrain rides home just got a lot more interesting for our customers. We’re giving EE customers six months of Prime Video, on us. We’ll even cover the data they use to watch it.

Redeem via: Text ‘PRIME VIDEO’ to 150

Watch on: Prime Video App | Smart TV | Games Console

FIRST 6 MONTHS ON USTo kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLEPrime Video costs just £5.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US

As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

AMAZON PRIME VIDEO FAQS

How do I get six months' free Prime Video?

To subscribe to six months Amazon Prime Video with the data on us, simply text PRIME VIDEO to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download and enjoy Prime Video. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My Offers' section (this will only show if you are eligible for the offer).

What if I already have a full Amazon Prime membership?

Amazon Prime includes Prime Video membership. If you have an existing Amazon Prime account you are eligible for this offer as an additional subscription, (you must register using a secondary email address). This will not replace your existing subscription with Amazon.

What if I have an existing Prime Video subscription?

If you have an existing standalone Prime Video subscription directly with Amazon, you will need to cancel this account with Amazon (unless you intend to register for an additional account using a secondary email address). To do this visit www.amazon.co.uk/gp/primecentral/

How do I watch Prime Video on my TV?

You can use your Amazon ID and password to log-in multiple devices including game consoles, Smart TV's and streamers such as Amazon Fire Stick and Apple TV. You can also cast from the Amazon Prime app to your TV. Casting depends on your mobile device and the method of casting you’re using and isn’t always guaranteed. For more details go to www.primevideo.com/help

When will I start being chraged for Prime Video?

You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £5.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get Prime Video?

You can get six months Prime Video on us If you're on one of our handset (3G plans ineligible), 12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my Prime Video subscription with EE?

You can cancel your Prime Video subscription with EE at any time by texting STOP PRIME VIDEO to 150. Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?

The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at least some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?

Any data used to stream Prime Video will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?

We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?

No, this offer is redeemable once per line.

Are the benefits of a full Amazon Prime subscription, such as next-day delivery, included in this offer?

No, this offer is for the standalone Prime Video service only.

What happens if I cancel by sending STOP PRIME VIDEO to 150 during the offer period?

You'll continue to have free access to Prime Video until your next renewal date, which is on the monthly anniversary of the service being added to your account. We’ll let you know via text when that date is and again on the day offer expiry.

What happens if I cancel by sending STOP PRIME VIDEO to 150 after the offer period has ended?

Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to Prime Video until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?

Access to Prime Video, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to Amazon?

To complete sign up with Amazon you will need to set up an Amazon ID. You can use this to watch films and TV shows on another device for example your TV or laptop. Amazon will ask you provide your name and email details and create a password. You may also be required to provide your mobile phone number. Note, if you already have Prime Video either as a standalone product or as a part of Amazon Prime you will need to use a secondary email address in order to set up a new account.

What happens if I change plan during the offer period?

The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six month offer period at no cost to you (providing you move to an eligible plan ).

What happens if I change plan while I'm paying for Prime Video through my EE bill?

Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan ).

What happens if I leave EE and I've added Prime Video to my account?

Your access to Prime Video will be removed on the date your EE cancelation is actioned and you'll need to re-subscribe directly with Amazon to continue your membership at £5.99 per month.

What happens if I change phone number during the trial or paid period?

The subscription will continue unaffected: the offer will move to your new number automatically

How do I know how much data I've saved during the six-month offer period?

This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.

We’re giving customers six months of the MTV Play app on us, so they can binge watch all their favourite MTV shows on their phone, anytime, anywhere. We’ll even cover the data they use to watch it.

Redeem via: Text ‘MTV’ to 150

Watch on: MTV Play App on the device with the EE SIM that redeemed the offer inside

FIRST 6 MONTHS ON US

To kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLE

MTV Play costs just £3.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US

As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

MTV PLAY FAQS

How do I get six months' free MTV Play?

To subscribe to six months MTV Play with the data on us, simply text MTV to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download the MTV Play app. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My

Offers' section (this will only show if you are eligible for the offer).

What if I have an existing MTV Play subscription?

If you have an existing MTV Play subscription, you will need to cancel your current account before accessing six months' free with the data on us. You can do this within the MTV Play app.

When will I start being chraged for MTV Play?

You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £3.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get MTV Play?

You can get six months of the MTV Play app on us If you're on one of our handset (3G plans ineligible),12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my MTV Play subscription with EE?

You can cancel your MTV Play subscription with EE at any time by texting STOP MTV to 150. Your subscription will end at your next monthly

renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?

The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at lesat some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?

Any data used to stream the MTV Play app will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?

We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day

that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?

No, this offer is redeemable once per line.

What happens if I cancel by sending STOP MTV to 150 during the offer period?

Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What happens if I cancel by sending STOP MTV to 150 after the offer period has ended?

Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?

Access to the MTV Play app, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to MTV?

MTV will ask you provide your mobile phone number. Note, if you already have the MTV Play app you will need to use a secondary phone

number in order to set up a new account.

What happens if I change plan during the offer period?

The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six months free of charge (providing you move to an eligible plan).

What happens if I change plan while I'm paying for MTV Play through my EE bill?

Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan).

What happens if I leave EE and I've added MTV Play to my account?

Your free access to the MTV Play app will be removed on the date of your EE cancelation is actioned and you'll need to re-subscribe directly with MTV to continue your membership at £3.99 per month.

What happens if I change phone number during the trial or paid period?

The subscription will continue unaffected: the offer will move to your new number automatically.

How do I know how much data I've saved during the six-month offer period?

This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.

You now get six free months of Apple Music, whether you’re joining us for the first time or you’ve been with us for years. Plus, whatever you stream - the data’s on us (in the UK).

ZERO RATED DATA/FREE STREAMING

What is zero rated data?

All our eligible PAYM customers will be able to listen to their favourite songs on Apple Music free for six months, without using any of their plan data. And there’s no cap, they can use as much data as they’d like. This means, customers can listen to music on the move, without having to worry about running out of data! You must have an active data allowance in order to qualify for zero rated data on Apple Music.

Can I use my zero rated data abroad?

No. If you are outside of the UK, any streaming or downloading of music will be using your data plan or data pass allowance.

Who is this offer available to?

It’s available to both Consumer and Small Business pay monthly iOS and Android customers with a handset or SIM only plan. The Apple Music app is available via the Apple App Store or the Google Play Store. (Note: this product is for personal use only. Please note that Business Connect plans are eligible for the 6 free months of Apple Music membership only, without the inclusive streaming offer).

Is this offer open to 30 day SIM only customers as well as 12 month SIM only customers?

Yes, the Apple Music offer is open to both 30 day and 12 month SIM only customers.

I’ve already signed up to a six month Apple Music offer through EE, can I also benefit from this one?

No – if you’ve already had an Apple Music offer through EE, you can’t get it again. However, if you continued to subscribe to the Apple Music service with EE or have an Apple Music subscription directly with Apple, you are entitled to six months’ of streaming for Apple Music, on us. Just text ‘STREAM’ to 150 or by logging on to My EE.

I’m an existing EE Customer, how do I sign up to Apple Music?

Existing customers can sign up by texting ‘MUSIC’ to 150 or by logging on to My EE.

I want to join EE and sign up to Apple Music, what do I need to do?

Customers joining EE can sign up by texting ‘MUSIC’ to 150.

I’ve signed up to the six months’ free Apple Music offer with the data streaming on EE, what happens after the 6 month period is over?

Apple Music will be charged at £9.99 per month on a 30 day rolling contract which customers can cancel at any time by texting ‘STOP MUSIC’ to 150 or by logging on to My EE. At this point the inclusive streaming element will come to an end and any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

What happens at the end of the six months’ streaming for Apple Music offer?

At the end of the six months, any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

Now you can take your minutes, texts and data with you anywhere in the EU, at no extra cost. Perfect if you want to FaceTime home from the Eiffel Tower, post a selfie from the beach or find your way around with maps.

AMAZON PRIME VIDEOTrain rides home just got a lot more interesting for our customers. We’re giving EE customers six months of Prime Video, on us. We’ll even cover the data they use to watch it.

Redeem via: Text ‘PRIME VIDEO’ to 150

Watch on: Prime Video App | Smart TV | Games Console

FIRST 6 MONTHS ON USTo kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLEPrime Video costs just £5.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US

As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

AMAZON PRIME VIDEO FAQS

How do I get six months' free Prime Video?

To subscribe to six months Amazon Prime Video with the data on us, simply text PRIME VIDEO to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download and enjoy Prime Video. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My Offers' section (this will only show if you are eligible for the offer).

What if I already have a full Amazon Prime membership?

Amazon Prime includes Prime Video membership. If you have an existing Amazon Prime account you are eligible for this offer as an additional subscription, (you must register using a secondary email address). This will not replace your existing subscription with Amazon.

What if I have an existing Prime Video subscription?

If you have an existing standalone Prime Video subscription directly with Amazon, you will need to cancel this account with Amazon (unless you intend to register for an additional account using a secondary email address). To do this visit www.amazon.co.uk/gp/primecentral/

How do I watch Prime Video on my TV?

You can use your Amazon ID and password to log-in multiple devices including game consoles, Smart TV's and streamers such as Amazon Fire Stick and Apple TV. You can also cast from the Amazon Prime app to your TV. Casting depends on your mobile device and the method of casting you’re using and isn’t always guaranteed. For more details go to www.primevideo.com/help

When will I start being chraged for Prime Video?

You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £5.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get Prime Video?

You can get six months Prime Video on us If you're on one of our handset (3G plans ineligible), 12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my Prime Video subscription with EE?

You can cancel your Prime Video subscription with EE at any time by texting STOP PRIME VIDEO to 150. Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?

The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at least some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?

Any data used to stream Prime Video will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?

We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?

No, this offer is redeemable once per line.

Are the benefits of a full Amazon Prime subscription, such as next-day delivery, included in this offer?

No, this offer is for the standalone Prime Video service only.

What happens if I cancel by sending STOP PRIME VIDEO to 150 during the offer period?

You'll continue to have free access to Prime Video until your next renewal date, which is on the monthly anniversary of the service being added to your account. We’ll let you know via text when that date is and again on the day offer expiry.

What happens if I cancel by sending STOP PRIME VIDEO to 150 after the offer period has ended?

Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to Prime Video until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?

Access to Prime Video, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to Amazon?

To complete sign up with Amazon you will need to set up an Amazon ID. You can use this to watch films and TV shows on another device for example your TV or laptop. Amazon will ask you provide your name and email details and create a password. You may also be required to provide your mobile phone number. Note, if you already have Prime Video either as a standalone product or as a part of Amazon Prime you will need to use a secondary email address in order to set up a new account.

What happens if I change plan during the offer period?

The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six month offer period at no cost to you (providing you move to an eligible plan ).

What happens if I change plan while I'm paying for Prime Video through my EE bill?

Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan ).

What happens if I leave EE and I've added Prime Video to my account?

Your access to Prime Video will be removed on the date your EE cancelation is actioned and you'll need to re-subscribe directly with Amazon to continue your membership at £5.99 per month.

What happens if I change phone number during the trial or paid period?

The subscription will continue unaffected: the offer will move to your new number automatically

How do I know how much data I've saved during the six-month offer period?

This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.

We’re giving customers six months of the MTV Play app on us, so they can binge watch all their favourite MTV shows on their phone, anytime, anywhere. We’ll even cover the data they use to watch it.

Redeem via: Text ‘MTV’ to 150

Watch on: MTV Play App on the device with the EE SIM that redeemed the offer inside

FIRST 6 MONTHS ON US

To kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLE

MTV Play costs just £3.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US

As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

MTV PLAY FAQS

How do I get six months' free MTV Play?

To subscribe to six months MTV Play with the data on us, simply text MTV to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download the MTV Play app. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My

Offers' section (this will only show if you are eligible for the offer).

What if I have an existing MTV Play subscription?

If you have an existing MTV Play subscription, you will need to cancel your current account before accessing six months' free with the data on us. You can do this within the MTV Play app.

When will I start being chraged for MTV Play?

You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £3.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get MTV Play?

You can get six months of the MTV Play app on us If you're on one of our handset (3G plans ineligible),12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my MTV Play subscription with EE?

You can cancel your MTV Play subscription with EE at any time by texting STOP MTV to 150. Your subscription will end at your next monthly

renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?

The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at lesat some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?

Any data used to stream the MTV Play app will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?

We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day

that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?

No, this offer is redeemable once per line.

What happens if I cancel by sending STOP MTV to 150 during the offer period?

Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What happens if I cancel by sending STOP MTV to 150 after the offer period has ended?

Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?

Access to the MTV Play app, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to MTV?

MTV will ask you provide your mobile phone number. Note, if you already have the MTV Play app you will need to use a secondary phone

number in order to set up a new account.

What happens if I change plan during the offer period?

The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six months free of charge (providing you move to an eligible plan).

What happens if I change plan while I'm paying for MTV Play through my EE bill?

Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan).

What happens if I leave EE and I've added MTV Play to my account?

Your free access to the MTV Play app will be removed on the date of your EE cancelation is actioned and you'll need to re-subscribe directly with MTV to continue your membership at £3.99 per month.

What happens if I change phone number during the trial or paid period?

The subscription will continue unaffected: the offer will move to your new number automatically.

How do I know how much data I've saved during the six-month offer period?

This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.

You now get six free months of Apple Music, whether you’re joining us for the first time or you’ve been with us for years. Plus, whatever you stream - the data’s on us (in the UK).

ZERO RATED DATA/FREE STREAMING

What is zero rated data?

All our eligible PAYM customers will be able to listen to their favourite songs on Apple Music free for six months, without using any of their plan data. And there’s no cap, they can use as much data as they’d like. This means, customers can listen to music on the move, without having to worry about running out of data! You must have an active data allowance in order to qualify for zero rated data on Apple Music.

Can I use my zero rated data abroad?

No. If you are outside of the UK, any streaming or downloading of music will be using your data plan or data pass allowance.

Who is this offer available to?

It’s available to both Consumer and Small Business pay monthly iOS and Android customers with a handset or SIM only plan. The Apple Music app is available via the Apple App Store or the Google Play Store. (Note: this product is for personal use only. Please note that Business Connect plans are eligible for the 6 free months of Apple Music membership only, without the inclusive streaming offer).

Is this offer open to 30 day SIM only customers as well as 12 month SIM only customers?

Yes, the Apple Music offer is open to both 30 day and 12 month SIM only customers.

I’ve already signed up to a six month Apple Music offer through EE, can I also benefit from this one?

No – if you’ve already had an Apple Music offer through EE, you can’t get it again. However, if you continued to subscribe to the Apple Music service with EE or have an Apple Music subscription directly with Apple, you are entitled to six months’ of streaming for Apple Music, on us. Just text ‘STREAM’ to 150 or by logging on to My EE.

I’m an existing EE Customer, how do I sign up to Apple Music?

Existing customers can sign up by texting ‘MUSIC’ to 150 or by logging on to My EE.

I want to join EE and sign up to Apple Music, what do I need to do?

Customers joining EE can sign up by texting ‘MUSIC’ to 150.

I’ve signed up to the six months’ free Apple Music offer with the data streaming on EE, what happens after the 6 month period is over?

Apple Music will be charged at £9.99 per month on a 30 day rolling contract which customers can cancel at any time by texting ‘STOP MUSIC’ to 150 or by logging on to My EE. At this point the inclusive streaming element will come to an end and any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

What happens at the end of the six months’ streaming for Apple Music offer?

At the end of the six months, any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

Now you can take your minutes, texts and data with you anywhere in the EU, at no extra cost. Perfect if you want to FaceTime home from the Eiffel Tower, post a selfie from the beach or find your way around with maps.

AMAZON PRIME VIDEOTrain rides home just got a lot more interesting for our customers. We’re giving EE customers six months of Prime Video, on us. We’ll even cover the data they use to watch it.

Redeem via: Text ‘PRIME VIDEO’ to 150

Watch on: Prime Video App | Smart TV | Games Console

FIRST 6 MONTHS ON USTo kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLEPrime Video costs just £5.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US

As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

AMAZON PRIME VIDEO FAQS

How do I get six months' free Prime Video?

To subscribe to six months Amazon Prime Video with the data on us, simply text PRIME VIDEO to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download and enjoy Prime Video. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My Offers' section (this will only show if you are eligible for the offer).

What if I already have a full Amazon Prime membership?

Amazon Prime includes Prime Video membership. If you have an existing Amazon Prime account you are eligible for this offer as an additional subscription, (you must register using a secondary email address). This will not replace your existing subscription with Amazon.

What if I have an existing Prime Video subscription?

If you have an existing standalone Prime Video subscription directly with Amazon, you will need to cancel this account with Amazon (unless you intend to register for an additional account using a secondary email address). To do this visit www.amazon.co.uk/gp/primecentral/

How do I watch Prime Video on my TV?

You can use your Amazon ID and password to log-in multiple devices including game consoles, Smart TV's and streamers such as Amazon Fire Stick and Apple TV. You can also cast from the Amazon Prime app to your TV. Casting depends on your mobile device and the method of casting you’re using and isn’t always guaranteed. For more details go to www.primevideo.com/help

When will I start being chraged for Prime Video?

You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £5.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get Prime Video?

You can get six months Prime Video on us If you're on one of our handset (3G plans ineligible), 12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my Prime Video subscription with EE?

You can cancel your Prime Video subscription with EE at any time by texting STOP PRIME VIDEO to 150. Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?

The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at least some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?

Any data used to stream Prime Video will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?

We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?

No, this offer is redeemable once per line.

Are the benefits of a full Amazon Prime subscription, such as next-day delivery, included in this offer?

No, this offer is for the standalone Prime Video service only.

What happens if I cancel by sending STOP PRIME VIDEO to 150 during the offer period?

You'll continue to have free access to Prime Video until your next renewal date, which is on the monthly anniversary of the service being added to your account. We’ll let you know via text when that date is and again on the day offer expiry.

What happens if I cancel by sending STOP PRIME VIDEO to 150 after the offer period has ended?

Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to Prime Video until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?

Access to Prime Video, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to Amazon?

To complete sign up with Amazon you will need to set up an Amazon ID. You can use this to watch films and TV shows on another device for example your TV or laptop. Amazon will ask you provide your name and email details and create a password. You may also be required to provide your mobile phone number. Note, if you already have Prime Video either as a standalone product or as a part of Amazon Prime you will need to use a secondary email address in order to set up a new account.

What happens if I change plan during the offer period?

The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six month offer period at no cost to you (providing you move to an eligible plan ).

What happens if I change plan while I'm paying for Prime Video through my EE bill?

Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan ).

What happens if I leave EE and I've added Prime Video to my account?

Your access to Prime Video will be removed on the date your EE cancelation is actioned and you'll need to re-subscribe directly with Amazon to continue your membership at £5.99 per month.

What happens if I change phone number during the trial or paid period?

The subscription will continue unaffected: the offer will move to your new number automatically

How do I know how much data I've saved during the six-month offer period?

This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.

We’re giving customers six months of the MTV Play app on us, so they can binge watch all their favourite MTV shows on their phone, anytime, anywhere. We’ll even cover the data they use to watch it.

Redeem via: Text ‘MTV’ to 150

Watch on: MTV Play App on the device with the EE SIM that redeemed the offer inside

FIRST 6 MONTHS ON US

To kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLE

MTV Play costs just £3.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US

As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

MTV PLAY FAQS

How do I get six months' free MTV Play?

To subscribe to six months MTV Play with the data on us, simply text MTV to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download the MTV Play app. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My

Offers' section (this will only show if you are eligible for the offer).

What if I have an existing MTV Play subscription?

If you have an existing MTV Play subscription, you will need to cancel your current account before accessing six months' free with the data on us. You can do this within the MTV Play app.

When will I start being chraged for MTV Play?

You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £3.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get MTV Play?

You can get six months of the MTV Play app on us If you're on one of our handset (3G plans ineligible),12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my MTV Play subscription with EE?

You can cancel your MTV Play subscription with EE at any time by texting STOP MTV to 150. Your subscription will end at your next monthly

renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?

The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at lesat some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?

Any data used to stream the MTV Play app will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?

We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day

that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?

No, this offer is redeemable once per line.

What happens if I cancel by sending STOP MTV to 150 during the offer period?

Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What happens if I cancel by sending STOP MTV to 150 after the offer period has ended?

Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?

Access to the MTV Play app, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to MTV?

MTV will ask you provide your mobile phone number. Note, if you already have the MTV Play app you will need to use a secondary phone

number in order to set up a new account.

What happens if I change plan during the offer period?

The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six months free of charge (providing you move to an eligible plan).

What happens if I change plan while I'm paying for MTV Play through my EE bill?

Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan).

What happens if I leave EE and I've added MTV Play to my account?

Your free access to the MTV Play app will be removed on the date of your EE cancelation is actioned and you'll need to re-subscribe directly with MTV to continue your membership at £3.99 per month.

What happens if I change phone number during the trial or paid period?

The subscription will continue unaffected: the offer will move to your new number automatically.

How do I know how much data I've saved during the six-month offer period?

This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.

You now get six free months of Apple Music, whether you’re joining us for the first time or you’ve been with us for years. Plus, whatever you stream - the data’s on us (in the UK).

ZERO RATED DATA/FREE STREAMING

What is zero rated data?

All our eligible PAYM customers will be able to listen to their favourite songs on Apple Music free for six months, without using any of their plan data. And there’s no cap, they can use as much data as they’d like. This means, customers can listen to music on the move, without having to worry about running out of data! You must have an active data allowance in order to qualify for zero rated data on Apple Music.

Can I use my zero rated data abroad?

No. If you are outside of the UK, any streaming or downloading of music will be using your data plan or data pass allowance.

Who is this offer available to?

It’s available to both Consumer and Small Business pay monthly iOS and Android customers with a handset or SIM only plan. The Apple Music app is available via the Apple App Store or the Google Play Store. (Note: this product is for personal use only. Please note that Business Connect plans are eligible for the 6 free months of Apple Music membership only, without the inclusive streaming offer).

Is this offer open to 30 day SIM only customers as well as 12 month SIM only customers?

Yes, the Apple Music offer is open to both 30 day and 12 month SIM only customers.

I’ve already signed up to a six month Apple Music offer through EE, can I also benefit from this one?

No – if you’ve already had an Apple Music offer through EE, you can’t get it again. However, if you continued to subscribe to the Apple Music service with EE or have an Apple Music subscription directly with Apple, you are entitled to six months’ of streaming for Apple Music, on us. Just text ‘STREAM’ to 150 or by logging on to My EE.

I’m an existing EE Customer, how do I sign up to Apple Music?

Existing customers can sign up by texting ‘MUSIC’ to 150 or by logging on to My EE.

I want to join EE and sign up to Apple Music, what do I need to do?

Customers joining EE can sign up by texting ‘MUSIC’ to 150.

I’ve signed up to the six months’ free Apple Music offer with the data streaming on EE, what happens after the 6 month period is over?

Apple Music will be charged at £9.99 per month on a 30 day rolling contract which customers can cancel at any time by texting ‘STOP MUSIC’ to 150 or by logging on to My EE. At this point the inclusive streaming element will come to an end and any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

What happens at the end of the six months’ streaming for Apple Music offer?

At the end of the six months, any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

Now you can take your minutes, texts and data with you anywhere in the EU, at no extra cost. Perfect if you want to FaceTime home from the Eiffel Tower, post a selfie from the beach or find your way around with maps.

AMAZON PRIME VIDEOTrain rides home just got a lot more interesting for our customers. We’re giving EE customers six months of Prime Video, on us. We’ll even cover the data they use to watch it.

Redeem via: Text ‘PRIME VIDEO’ to 150

Watch on: Prime Video App | Smart TV | Games Console

FIRST 6 MONTHS ON USTo kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLEPrime Video costs just £5.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US

As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

AMAZON PRIME VIDEO FAQS

How do I get six months' free Prime Video?

To subscribe to six months Amazon Prime Video with the data on us, simply text PRIME VIDEO to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download and enjoy Prime Video. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My Offers' section (this will only show if you are eligible for the offer).

What if I already have a full Amazon Prime membership?

Amazon Prime includes Prime Video membership. If you have an existing Amazon Prime account you are eligible for this offer as an additional subscription, (you must register using a secondary email address). This will not replace your existing subscription with Amazon.

What if I have an existing Prime Video subscription?

If you have an existing standalone Prime Video subscription directly with Amazon, you will need to cancel this account with Amazon (unless you intend to register for an additional account using a secondary email address). To do this visit www.amazon.co.uk/gp/primecentral/

How do I watch Prime Video on my TV?

You can use your Amazon ID and password to log-in multiple devices including game consoles, Smart TV's and streamers such as Amazon Fire Stick and Apple TV. You can also cast from the Amazon Prime app to your TV. Casting depends on your mobile device and the method of casting you’re using and isn’t always guaranteed. For more details go to www.primevideo.com/help

When will I start being chraged for Prime Video?

You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £5.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get Prime Video?

You can get six months Prime Video on us If you're on one of our handset (3G plans ineligible), 12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my Prime Video subscription with EE?

You can cancel your Prime Video subscription with EE at any time by texting STOP PRIME VIDEO to 150. Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?

The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at least some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?

Any data used to stream Prime Video will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?

We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?

No, this offer is redeemable once per line.

Are the benefits of a full Amazon Prime subscription, such as next-day delivery, included in this offer?

No, this offer is for the standalone Prime Video service only.

What happens if I cancel by sending STOP PRIME VIDEO to 150 during the offer period?

You'll continue to have free access to Prime Video until your next renewal date, which is on the monthly anniversary of the service being added to your account. We’ll let you know via text when that date is and again on the day offer expiry.

What happens if I cancel by sending STOP PRIME VIDEO to 150 after the offer period has ended?

Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to Prime Video until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?

Access to Prime Video, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to Amazon?

To complete sign up with Amazon you will need to set up an Amazon ID. You can use this to watch films and TV shows on another device for example your TV or laptop. Amazon will ask you provide your name and email details and create a password. You may also be required to provide your mobile phone number. Note, if you already have Prime Video either as a standalone product or as a part of Amazon Prime you will need to use a secondary email address in order to set up a new account.

What happens if I change plan during the offer period?

The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six month offer period at no cost to you (providing you move to an eligible plan ).

What happens if I change plan while I'm paying for Prime Video through my EE bill?

Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan ).

What happens if I leave EE and I've added Prime Video to my account?

Your access to Prime Video will be removed on the date your EE cancelation is actioned and you'll need to re-subscribe directly with Amazon to continue your membership at £5.99 per month.

What happens if I change phone number during the trial or paid period?

The subscription will continue unaffected: the offer will move to your new number automatically

How do I know how much data I've saved during the six-month offer period?

This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.

We’re giving customers six months of the MTV Play app on us, so they can binge watch all their favourite MTV shows on their phone, anytime, anywhere. We’ll even cover the data they use to watch it.

Redeem via: Text ‘MTV’ to 150

Watch on: MTV Play App on the device with the EE SIM that redeemed the offer inside

FIRST 6 MONTHS ON US

To kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLE

MTV Play costs just £3.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US

As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

MTV PLAY FAQS

How do I get six months' free MTV Play?

To subscribe to six months MTV Play with the data on us, simply text MTV to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download the MTV Play app. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My

Offers' section (this will only show if you are eligible for the offer).

What if I have an existing MTV Play subscription?

If you have an existing MTV Play subscription, you will need to cancel your current account before accessing six months' free with the data on us. You can do this within the MTV Play app.

When will I start being chraged for MTV Play?

You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £3.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get MTV Play?

You can get six months of the MTV Play app on us If you're on one of our handset (3G plans ineligible),12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my MTV Play subscription with EE?

You can cancel your MTV Play subscription with EE at any time by texting STOP MTV to 150. Your subscription will end at your next monthly

renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?

The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at lesat some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?

Any data used to stream the MTV Play app will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?

We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day

that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?

No, this offer is redeemable once per line.

What happens if I cancel by sending STOP MTV to 150 during the offer period?

Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What happens if I cancel by sending STOP MTV to 150 after the offer period has ended?

Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?

Access to the MTV Play app, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to MTV?

MTV will ask you provide your mobile phone number. Note, if you already have the MTV Play app you will need to use a secondary phone

number in order to set up a new account.

What happens if I change plan during the offer period?

The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six months free of charge (providing you move to an eligible plan).

What happens if I change plan while I'm paying for MTV Play through my EE bill?

Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan).

What happens if I leave EE and I've added MTV Play to my account?

Your free access to the MTV Play app will be removed on the date of your EE cancelation is actioned and you'll need to re-subscribe directly with MTV to continue your membership at £3.99 per month.

What happens if I change phone number during the trial or paid period?

The subscription will continue unaffected: the offer will move to your new number automatically.

How do I know how much data I've saved during the six-month offer period?

This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.

The Effective monthly cost helps you to compare the total amount you'll pay for different deals, including those with an upfront cost, cashback, or bill credits, helping you find the best value deal.

The Effective monthly cost is NOT the amount that will be taken from your bank account by direct debit every month (this is the “Monthly cost”).

Included in the Effective monthly cost figure is:

The total line rental cost over the life of the contract (Monthly cost multiplied by the length of the contract in months)

Any upfront handset cost (if applicable)

Any cashback promotions or bill credits that will be received through the duration of the contract (if applicable)

For example. A contract has an upfront handset cost of £50. The contract is 24 months long, and is £25 per month. This means the total line rental is 24 months x £25, which is £600. If there was £100 cashback, this would be taken into account too, by subtracting it from the total line rental cost. £600-£100 = £500. Add in the handset cost £50+£500 =£550 to give the total contract cost of £550. To get the Effective monthly cost, divide this by the contract length: £550/24 months, to give £22.92.

NOTE: CASHBACK IS PROVIDED BY CHITTER CHATTER.

*Networks may increase Monthly price in line with Retail Price Index (RPI).

A one minute minimum call charge applies. Thereafter calls are charged on a per minute basis.

Calls made within your allowance are charged on a per second basis.

Calls & text messages to certain MVNO ranges and call forwarding services are not included in your allowance. A pre call announcement may be heard prior to call connection. Text messages are charged at 15p per message.

Inclusive minutes and texts are for use in the UK / EU / EEA.

Calls to some charity helplines(e.g Childline) are free to call and will not be deducted from your allowance.

Call divert is included in your allowance where the diverted to number would have ordinarily been included in your allowance. Standard call rates apply to outside of allowance calls.

Roaming minutes and texts are for use whilst travelling within EU, EEA or Channel Islands. For a full list of countries please see ‘points to note’ in the Plan Price Guide or visit ee.co.uk/roaming.

Please see ee.co.uk/ukcalling for a list of Service Charges.

Call charges vary depending on the time of your call as well as other optional selections that you may choose. You will be notified of call costs and have the option to end the call at that point without incurring any charge. Please see our ‘Non-standard Service’ brochure for further details and definitions of our ‘normal working hours’ and ‘extended working hours’.

A one minute minimum call charge applies. Thereafter calls are charged on a per minute basis.

Calls made within your allowance are charged on a per second basis.

Calls & text messages to certain MVNO ranges and call forwarding services are not included in your allowance. A pre call announcement may be heard prior to call connection. Text messages are charged at 15p per message.

Inclusive minutes and texts are for use in the UK / EU / EEA.

Calls to some charity helplines(e.g Childline) are free to call and will not be deducted from your allowance.

Call divert is included in your allowance where the diverted to number would have ordinarily been included in your allowance. Standard call rates apply to outside of allowance calls

Roaming minutes and texts are for use whilst travelling within EU, EEA or Channel Islands. For a full list of countries please see ‘points to note’ in the Plan Price Guide or visit ee.co.uk/roaming

Please see ee.co.uk/ukcalling for a list of Service Charges

Call charges vary depending on the time of your call as well as other optional selections that you may choose. You will be notified of call costs and have the option to end the call at that point without incurring any charge. Please see our ‘Non-standard Service’ brochure for further details and definitions of our ‘normal working hours’ and ‘extended working hours’.

A one minute minimum call charge applies. Thereafter calls are charged on a per minute basis.

Calls made within your allowance are charged on a per second basis.

Calls & text messages to certain MVNO ranges and call forwarding services are not included in your allowance. A pre call announcement may be heard prior to call connection. Text messages are charged at 15p per message.

Inclusive minutes and texts are for use in the UK / EU / EEA.

Calls to some charity helplines(e.g Childline) are free to call and will not be deducted from your allowance.

Call divert is included in your allowance where the diverted to number would have ordinarily been included in your allowance. Standard call rates apply to outside of allowance calls.

Roaming minutes and texts are for use whilst travelling within EU, EEA or Channel Islands. For a full list of countries please see ‘points to note’ in the Plan Price Guide or visit ee.co.uk/roaming.

Please see ee.co.uk/ukcalling for a list of Service Charges.

Call charges vary depending on the time of your call as well as other optional selections that you may choose. You will be notified of call costs and have the option to end the call at that point without incurring any charge. Please see our ‘Non-standard Service’ brochure for further details and definitions of our ‘normal working hours’ and ‘extended working hours’.

A one minute minimum call charge applies. Thereafter calls are charged on a per minute basis.

Calls made within your allowance are charged on a per second basis.

Calls & text messages to certain MVNO ranges and call forwarding services are not included in your allowance. A pre call announcement may be heard prior to call connection. Text messages are charged at 15p per message.

Inclusive minutes and texts are for use in the UK / EU / EEA.

Calls to some charity helplines(e.g Childline) are free to call and will not be deducted from your allowance.

Call divert is included in your allowance where the diverted to number would have ordinarily been included in your allowance. Standard call rates apply to outside of allowance calls

Roaming minutes and texts are for use whilst travelling within EU, EEA or Channel Islands. For a full list of countries please see ‘points to note’ in the Plan Price Guide or visit ee.co.uk/roaming

Please see ee.co.uk/ukcalling for a list of Service Charges

Call charges vary depending on the time of your call as well as other optional selections that you may choose. You will be notified of call costs and have the option to end the call at that point without incurring any charge. Please see our ‘Non-standard Service’ brochure for further details and definitions of our ‘normal working hours’ and ‘extended working hours’.

Note: "Keep your number" is applicable only when you are porting your number from another network.

The monthly price shown will be adjusted every year in your March bill by the Retail Price Index announced in February that year. Other prices, such as call charges and roaming costs, may also go up during your plan. For full details please see terms and conditions.

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