If you’re a hiring manager or product owner, you’ll likely be able to answer this question without extreme brain power… What comes first: the API code documentation or your end-users? Pretty easy right? Wrong. I’ve seen many API interfaces...

1. API technical writer technology & UI/UX skills They possess experience in UI/UX design not only as an API technical writer but also understanding an exceptional user experience. Too few tech writers are diving into the deep end of user engagement. Although,...

Managing documentation comes in a plethora of frameworks. Unfortunately, many technical writers resort to the softer side of their skill sets (i.e. MS Word, MadCap Flare, FrameMaker). Ideally, choosing a tool should be tethered to the intended output type. When you...

To be honest, this is a post I’ve wanted to write for years. However, because of my commitment to clients and projects, I’ve restrained myself from spouting off about the 800 lb. gorilla. This sneaky monster-like breakdown is breeding throughout many...

As uncommon as it may be for technical writers, I’m a card-carrying JIRA/Confluence loyalist. Perhaps even a fanatic. The plethora of management tracking is nearly as instantaneous as instant replay during NFL games on TV. Back in 2011, I was contacted by a...