Alisa Camplin

Alisa has won two Olympic Medals, a World Championships Title, two back-to-back World Cup Grand Prix Championships and 19 World Cup Podium finishes, all while maintaining an international professional career with IBM.

Michael McCullagh

Michael is responsible for the performance and growth of the Ray White Commercial network throughout Australia & New Zealand. A role which is incredibly rewarding and exciting to see the ever-growing potential of the network in a family-owned and led company for 115 years.

Nathan Casserly

Growing from zero to $10M in just 4 years, 30-something Nathan Casserly has built Ouwens Casserly Real Estate into arguably Australia’s fastest growing independent residential property firm since establishment in late 2011. OC have sold well over $1B in housing, have 70+ employees and have accrued over 1200 rental properties. Their innovative approach to marketing, forward thinking business strategies and cultural structures are seeing them take on Adelaide’s most established premium agencies, and winning.

Steve Sammartino

Steve is the best-selling author of The Great Fragmentation, a business manifesto for the technology revolution. It has been translated into multiple languages and has 5 star rating on Amazon.

He has held senior positions in multiple Fortune 500 companies and has also built his own technology Startups. He understands what big business must learn from the technology sector to avoid disruption.

Robyn Moore

Robyn has unique skills and her entertaining, inspiring and thought provoking presentations totally captivate her audiences at national and international conferences. This will be her second year at PMC, after blowing away the audience with her 2016 session “the Power of the Word”.

Ben White

Ben’s passion is to find ways to help property managers change their industry from its cottage industry heritage to a consumer-focused services industry that gives landlords a new level of service, property managers new career options and principals a new source of wealth creation.

Michael Gilbert

Michael started his real estate career in 2006 on the NSW Central Coast.​ Five years later after hearing the same things every day from landlords and tenants Michael made the decision to do something about it. Now Michael ​spends every living moment creating an online platform that allows a landlord and tenant to easily rent property without using an agent and having to spend countless hours managing the property.
Michael has a deep passion for increasing the experience of renting property for both landlords and tenants which is the driving force that makes Cubbi better everyday.

Andrew Coronis

Andrew Coronis is the Managing Director of Coronis Group. Over the last 15 years Andrew has grown his father's agency from a single shop front to 20 agencies across Queensland with 320 staff.
Catch Andrew on the Reinventing Property Management Panel

Ewan Morton

Ewan began his career working for an international corporate leader in Australia before taking an overseas posting in commercial sales and property marketing which provided him with a breadth of international experience and exposure to international clients. Morton is consistently recognised as an industry leader, named 2013 REI NSW ‘Large Residential Agency’ of the Year and ‘Best Online Presence’. In 2013 and 2014, Ewan was awarded ‘Industry Thought Leader’ by REB and Morton received the coveted ‘Award for Excellence’ in 2014 too. This maintains an impressive track record of achievement with a slew of Industry Awards secured for corporate support, property marketing and property management since 2004.

Michelle Williams

Michelle got her start in the Property Management in 1997 as a part-time assistant property manager. She turned her part time job into a career, and in 2009 founded @home Property Management Solutions. Michelle has won many industry awards including the AREA Property Manager of the Year, and has been a finalist in the Telstra Women's Business Awards.

Jodie Stainton

Jodie has 10 years of 'hands on' Property Management experience, as well as 5 years consulting experience. She has worked every role within property management, beginning as a cadet leasing consultant in 2000 through to being a director of two publicly listed companies. With passion, energy and a cheeky sense of humour (that sometimes gets her in hilarious situations) embedded into everything she does, she’ll inspire you to expand your thinking into action for results.
Catch Jodie on the And The Winners Are: Presentation Tribunal & BDM Comp Winners

Tiffany Bowtell

Tiffany is an international property management expert, business coach, keynote speaker, certified trainer, and author. She is the director of two successful companies, the Property Management Institute of Training (PMIT) and the Property Management Virtual Assistant (PMVA), these companies provide advanced training and support to property management businesses throughout Australia.

Jodi Ford

Jodi Ford has spent her entire career in property management, working her way up from receptionist to Property Manager to Property Management Director at Australia’s Major Independent of the Year, Coronis, over a period of 33 years.

With a passion for delivering premium customer service and an irrefutable commitment to developing her team, Jodi has successfully grown Coronis’ property management portfolio from a mere 200 properties in Brisbane to more than 6800 across South East Queensland using a combination of generic growth and strategically planned and executed acquisitions.

Cathie Crampton

Cathie has extensive Property Management, coaching, Business Development , Operations and Business Management experience across multiple industries and locations. This involved her developing and executing business strategies inclusive of operational deliverables as well as driving transformational change.

Michelle Delaney

Michelle’s career in property management began over 30 years ago. Michelle has developed an innate understanding of the property management industry and was committed to the delivery of property management standards and services to their highest level. Michelle is currently the director at Living Here Corporate.

Steven Rozenberg

Steve has been involved in real estate since 2002. He has owned and helped manage a 39 unit apartment complex. Steve is an airline pilot based in Houston, TX for a major airline and flies mostly international routes on the Boeing 787 aeroplane. Because of his background in aviation and working for such a large company, his knowledge and experience in processes and systems has helped play a vital role in making his property management company, Empire Industries what it is today.

Terri Handy

Terri is obsessed with finding a simpler, easier, faster way to do things. It can become tedious for those who live with her.During the development of her own rent roll, she experienced the same angst and frustration of so many others around systems, office culture and delivering a quality service to her clients, all the while trying to make a profit. Terri is now using her own experience to introduce lean thinking to real estate agencies everywhere. To her way of thinking, who wouldn’t want to create an outstanding culture within their business whilst providing exceptional customer service?

Alison Hill

As a professional ‘head-mechanic’ (Psychologist) Ali has worked with 'em all. She is author of 'Stand Out: A real world guide to get clear, find purpose, and become the boss of busy', best-selling co-author of the top business book 'Dealing with the Tough Stuff: How to achieve results from key conversations', is a regular on Channel 9, has regular articles published with Business Chicks, and is highly sought after to assist individuals and teams transition through the tough stuff.

Her work has found its way inside a few big businesses you might have heard of… PepsiCo, Siemens, McDonalds, Sydney Water, BHP Billiton, Bond University, Griffith University, and Blue Care just to name a few.

Jason Rose

National Growth Coach - LJ Hooker

Jason has had a stellar real estate career spanning more than 20 years. A top salesperson, top Auctioneer, Business Owner to being a part of one of the greatest property management stories we’ve seen - Rental Express, Jason’s depth of experience and knowledge in this industry is unsurpassed.

Now heading up LJ Hooker in a national growth capacity, Jason’s role is to develop and implement growth strategies across sales and property management using his unique insights into data mining and lead generation.

Kasey McDonald

Kasey started her career in the real estate industry in the late 1990’s, and is now one of the most highly regarded Property Managers in South-East Queensland. In a career that spans front line property management and highly awarded BDM roles, to systems consultant, business coach and motivational speaker, it is true to say that Kasey knows a thing or two about Property Management.

With a reputation built on professionalism and bottom-line results, she is trained in Best Practice Systems and can revolutionise and streamline internal property management procedures to encourage steady growth and better profitability. From her experience as a real estate business owner herself, she has a thorough understanding of the key operations for any successful real estate business. From administration procedures and business audits through to HR management and Business Development, she has the experience and results to equip business owners with the tools they need to efficiently run their real estate business for better future profitability.

Deniz Yusuf

Deniz Yusuf as a real estate agent has had an amazing career, and it commenced in a regional town of the Shoalhaven on the South Coast of NSW. From taking out back to back national awards in Excellence in Business Development, now being a consultant for Bdmcoach to agencies, mentoring and coaching them, through to being a key-note presenter for franchise groups and major conferences across Australia & New Zealand.

Adam Hooley

Adam has been a licensed real estate agent for over 20 years and has been responsible for some of the industry’s largest rentrolls. His talent for analysis can reveal greater truths about your organisation’s potential for success than you may ever have had the time or the daring to contemplate.

Lisa Pentland

With a career spanning over 26 years, across all facets of the Real Estate industry from top international salesperson to Principal there’s not much Lisa hasn’t experienced. Lisa is the driving force behind Apmasphere’s financial benchmarking strategies for business owners. Her insights are contagious.

Gerri Keays

Gerri Keays is the Director of Intelscope, and previously pioneered the daily online Property Management training program in the Ray White network. Gerri’s view of Property Management is business focused with an emphasis on best practice, risk management and profit. The integration of Sales and Property Management is one of Gerri’s great passions.

Geoff Knight

Geoff Knight is an expert at personal transformation and his life has been one of operatic proportions; an adopted child, overweight, bullied choirboy in small-town New Zealand, driven to become one of the youngest members of the notorious ‘Highway 61’ bikie gang. An experienced performer with a deep desire and commitment to inspire all he comes in contact with, Geoff delivers a very human and inspiring story of total transformation, overcoming adversity, discovering his passion for Opera, and breaking through limitations to achieve success as an international tenor.

Emily Sim

A stalwart of Australia’s largest real estate company, Emily has worked across the Ray White Group for in excess of ten years. Progressing her career at every opportunity, Emily’s knowledge covers every facet of the real estate industry. Sought out for her superior property management experience across both Victoria and New South Wales, Emily was key in establishing Apmasphere, an industry property management platform.

Hallie Hill

Hallie Hill has a strong passion for real estate systems and technology, her hands on experience began back in 2002 starting out as a PM assistant and she has developed her skills and knowledge over the years working with a range of very successful real estate agencies and also spent time in corporate banking and insurance which saw her role evolve into systems training and team support.
Hallie’s most recent role was as an Account Manager for Console where she managed over 250 offices across QLD and New Zealand

Brennan Hill

Licensed real estate agent that delivers exceptional results for his clients through a commitment to first class service, expert property management and sales advice and outside the box ideas to complex problems. A dedicated professional and highly effective manager with over eleven years experience, Brennan brings a range of skills which includes insightful industry idea's, development of comprehensive property investment strategies and tailored marketing plans.

Brock Fisher

A significant journey to the top of his field and gaining much admiration along the way, Brock Fisher has become a name synonymous with success in the field of Property Management and business in general. Prior to taking the reins as National Manager Customer Service with Little, Brock was the COO for Rental Express.

Rachael Brown

Rachael takes a knowledgeable, hands-on approach to property management and has a reputation for building strong relationships with both landlords and tenants. She believes property managers have a great responsibility to the clients who entrust their most valuable assets in their hands.

Hugh Cameron

For over a decade Hugh saved brands time and money using digital strategy, creating customer journeys for banks, consumer brands, governments and more. With a firm grasp on the data behind successful campaigns, he knows the best way to a positive response is a strong idea communicated well. It was his time as Digital Marketing Manager of Carsales where the power of tech first hand. Products that put large data sets in the hands of consumers is a firm way to success. Seeing agile development in action was a refreshing change from projects with many dependencies.`

Adam Blight

Yoram Zekri

As a former World Vice Champion of Freediving, French National Champion and multi-record holder, Yorem is among the world elite of this discipline.
Working in the freediving industry for more than 20 years, he is one of the most experienced freediving instructors, sharing his passion teaching in Australia and in his own school, OCEAN PRANA in Bali. His many years of experience in this extreme sport makes him an expert in performance and stress management.

Hayley Mitchell

Hayley Mitchell started her property management journey in 1998 as a receptionist and quickly progressed to Property Manager, Department Manager, Partner and then Director of her own business, Mitchell Property Management.
During her career she won numerous awards including the REIV Property Manager of the Year award in 2007 which she won again in 2011. She is passionate about improving the industry and has spoken at many industry events.

Nerida Conisbee

Nerida is the Chief Economist at REA Group and is one of Australia’s leading property experts. Nerida provides regular commentary for SkyNews and a wide range of Australian media outlets including digital, print, television and radio. She also provides content for REA Group’s websites including realestate.com.au and realcommercial.com.au.

Outperformance Profit Benchmarking

You can’t develop a comprehensive business plan unless you understand the financial side of your business. Having a strong grasp of your financial performance empowers you to better understand the issues in your business and gives you a mechanism to prioritise them. Knowing how your performance compares to your peers and leading agencies is also an important part of this.
In this highly interactive session we will take a look at all the key financial metrics in your business and share the insights gained from more than 200 businesses. To prepare for this session you will be asked to complete a financial performance survey so that we can collate and share the information with you before the session. All data is treated confidentially and not shared with anyone else or for any other purpose.

Beyond Myth

So many myths, so little time! So much of the discussions in our industry are based on myths. These old ideas persist and block us from moving forward as an industry. The good news is that we now have enough data to re-open and finally resolve some of the oldest debates. In this session we will explore the new insights gained using real agency data and define the areas that we should be focused on to help move our industry, and our businesses, forward.

Panel: Reinventing Property Management

The Property Management industry is on the brink of deep cultural and technological change, the likes of which we haven't seen before. We have the ability to be at the forefront by analysing the massive amount of data available to us, everything from client behaviour - what makes them happy or not, to operational data. The peaches that embrace change and accept that the client should be at the centre of everything we do and the metric that matters is how our client feels about us, will reap the benefits. These panelists accepted the challenge many moons ago and have been leading the way.

The peaches that embrace change and accept that the client should be at the centre of everything we do and the metric that matters is how our client feels about us, will reap the benefits. These panelists accepted the challenge many moons ago and have been leading the way.

And The Winners Are:
Presentation Tribunal & BDM Comp Winners

Market Wrap

Jodie Stainton | 3:10 pm Sunday 15th October | 40 minutes

Brought to you by Domain, Dr Andrew Wilson is regarded as the leading property economist in Australia, reguarly featuring across a number of media mediums, including TV, print and radio. No-one's been more accurate predicturing future property markets.

So where are we in the Real Estate Cycle and what can our clients expect over the next short to medium term? What will impact rent and vacancy rates? Become more than just a property administrator by understanding your market and being able to offer sound market advice.

Out-Sorcerer

Tiffany Bowtell | 8:45 AM Monday 16th October | 50 Minutes

What if you could wave the magic wand and turn non-dollar producing administration time into meaningful client interactions? That's what Tiffany Bowtell proposes. It's not about taking Australian jobs which is so often sprouted with anything to do with outsourcing, it's about being able to focus on service and growth knowing that the backend is running seamlessly.

Tiffany knows which tasks should be outsourced and which should remain part of your operations. Using a client case study, she'll show you the benefits of what they've learnt.

Defining Culture

Culture and Teams | 8:45 AM Monday 16th October | 50 Minutes

Somewhere in the last 5 years, the powers at be have realised that Culture plays as important a part as strategy and execution in any business. We too often here the word cutlure being thrown around as some intangible, unattainable thing that only the lucky seem to have. This is simply untrue - your culture is a living, breathing beast and whatever you feed it will thrive.

Why Our Business Exists

Michael Gilbert (Cubbi) | 8:45 AM Monday 16th October | 50 Minutes

Cubbi is quietly and methodically taking the Australian Private Landlord Market share and is encroaching on our industry too with their innovative solutions that match the client's needs. Instead of poo pooing them and burying our heads in the sand, let's learn from them… what do they know about our clients that we don't?

How can we break into the billion dollar private landlord industry that we've largely ignored and stop the bleeding from our industry, even earning back the clients we've lost?

Be More Valuable

Lean up (The Property Management Minimalist)

Terri Handy | 9:45 am Monday 16th October | 40 minutes

If getting your systems right is high on the priority list this year, then this session is a must for you. We call Terri the 'Property Management Minimalist'. She fell in love with Toyota's Lean Methodology years ago and set out to simplify everything within her own successful business.

When she made the decision to sell, her work on quality control saw that she sold quickly and for a premium in her area. Since then she's assisted many businesses with her practical, no nonsense, no fluff approach.

Client-Centric Culture (Case study)

Jodi Ford (Coronis) | 9:45 am Monday 16th October | 40 minutes

Jodi and her team know that the one metric that matters more than any other is what your clients think of you. Approximately 18 months ago, Jodi set out to implement Net Promoter Score (NPS) which measures customer satisfaction and loyalty. Unlike many who do implement this, they decided on a warts and all approach, even surveying tenants once they've completed the bond inspection.

The results have been incredible. The entire company has lifted to meet their client and customer expectations - but there were many lessons to learn along the way. Jodi will share insights into what they've learnt as well as the mistakes to avoid.

Handling stress when you're underwater

Yoram Zekri | 9:45 am Monday 16th October | 40 minutes

It's 50 metres underwater..There's no oxygen tank to keep you breathing...you're on your own. You can feel your body starting to crush and your brain is in danger of shutting down at any moment. You have one goal and that's to go further. There's a mindset that's needed to be able to handle the stress of being a free-diver. During this session, Yoram, a free-diving multi champion, is going to teach you techniques to help you through the most stressful situations. There's no powerpoint, just pure gold for the entire session.

The results have been incredible. The entire company has lifted to meet their client and customer expectations - but there were many lessons to learn along the way. Jodi will share insights into what they've learnt as well as the mistakes to avoid.

Commercially Sound

Michael McCullagh | 9:45 am Monday 16th October | 40 minutes

Many resi property managers need to deal with commercial properties . What are some of the key things you need to be aware of to manage a commercial property effectively and what can get you in trouble if you don't do it? What processes really make a difference? For our Commercial friends, how can you be the best Commercial manager around and really move your career and business forward?

Collaboration Hour: Tech/systems

Collaboration | 10:35 am Monday 16th October | 40 minutes

Want to speak to an expert over an area of interest while networking with other like-minded professionals? This fast paced session will allow you to choose your own adventure. You can pick 4 topics for 10 minutes. Pash n dash or swap details and stay in touch...it's all up to you.

Collaboration Hour: Growth & the Future

Collaboration | 10:35 am Monday 16th October | 40 minutes

Want to speak to an expert over an area of interest while networking with other like-minded professionals? This fast paced session will allow you to choose your own adventure. You can pick 4 topics for 10 minutes. Pash n dash or swap details and stay in touch...it's all up to you.

Collaboration Hour: Best practice

Collaboration | 10:35 am Monday 16th October | 40 minutes

Want to speak to an expert over an area of interest while networking with other like-minded professionals? This fast paced session will allow you to choose your own adventure. You can pick 4 topics for 10 minutes. Pash n dash or swap details and stay in touch...it's all up to you.

Collaboration Hour: Culture

Collaboration | 10:35 am Monday 16th October | 40 minutes

Want to speak to an expert over an area of interest while networking with other like-minded professionals? This fast paced session will allow you to choose your own adventure. You can pick 4 topics for 10 minutes. Pash n dash or swap details and stay in touch...it's all up to you.

Reinventing Property Management Part 2 - Growth & Technology

Property Management is changing - there's new clients entering our market, a changing dynamic with our tenants, new technology that's impacting the way we can get attention, hold attention and ensure customer loyalty. Growth will require reinvention - reinvention of how we market, our fee structures, our roles, our technology.

Our three panelists are at the absolute top of the tree when it comes to understanding growth. They'll share their thoughts on the trends we need to jump on and how they're moving their businesses forward.

Defining Culture

Somewhere in the last 5 years, the powers at be have realised that Culture plays as important a part as strategy and execution in any business. We too often hear the word culture being thrown around as some intangible, unattainable thing that only the lucky seem to have. This is simply untrue - your culture is a living, breathing beast and whatever you feed will thrive.

Ewan Morton is a true leader within our industry, walking the talk and has a deep understanding of how to build the right culture to complement his strategy to achieve his ambitions.

Hayley Mitchell on PM

Hayley Mitchell | 8:45 am Monday 16th October | 50 minutes

Want to know how to be the best property manager? This practical session around all things best practice in property management will help you to understand how you can be better and move your career forward.

Zero to 1

Brennan Hill started his business approximately 12 months ago after a successful property management career. He was diving into sales, diving into leadership and diving into the challenges of owning a business. In 12 months, his managements have grown to over 240.

During this session he'll share with you all of his secrets as to how he has used every channel to grow his business, how he's managed to employ and retain over 12 team members, ensure a google rating of 4.5, achieve one of the fastest starts to sales and property management that Ray White has seen and how it all started with one tenant.

Turning Clients into Advocates

How do you achieve 90% of your growth by referrals? This lady knows exactly how to achieve that. When you're a property management only business and you can't rely on sales, you realise your best form of advertising is word of mouth. How do you get positive word of mouth? You give truly excellent service, ensuring your clients and customers achieve their objectives and refer everyone they know.

The next generation of competition

There's a changing of the guard as the baby boomers and later Gen X'ers start to move on and the earlier Gen X'ers and Gen Y's start to move in. With it comes different ways of looking at each other as competitors as well as different ways to operate and grow real estate agencies.

Ouwens Casserly RE and Harris RE are direct competitors in one of Australia's smaller capital cities and yet the owners remain best of friends..They realised long ago that working together along with a few of the other larger players, gives them far more opportunity than if they went it alone. They understand the new client intimately and are setting the pace, orienting their business around technology and client centricity.

Tenants - The Untapped Pot of Gold

What if growing your rent roll was as easy as talking to your tenants? One of the things we've lost sight of is that our tenants are our most important asset. They shape a large part of the goodwill of our company in our community, making up somewhere between 30-65% of those living in your area - taking their kids to your schools and shopping at your local stores.

They're the ones telling their friends about their experience with you from a tenant's point of view. It's time we started listening to their wants and needs. During this session, our REIQ Property Manager of the Year 2016/17 will share with you how focussing on her tenants assisted her to not only grow the business but create better goodwill in her community, better relationships with both tenants and owners and a more enjoyable career.

Market Wrap

Nerida Conisbee | 1:25 pm Monday 16th October | 45 minutes

Throughout the conference, the theme has been to reinvent...reinvent our role into a trusted ally for our owners, tenants and everyone connected to the agency, creating better relationships for sustainable growth. We can't possibly do that without being able to talk the talk, sharing what's happening in the market and how it's likely to affect our clients in the short to medium term.

This session will improve your conversations around property trends in key markets. Nerida is the absolute guru and with the REA engine backing her, she has the data to prove it.

Locked and Loaded

Cathie Crampton | 12:45 pm Monday 16th October | 40 minutes

More 💪 than 🔫, this session is actually about understanding how to be more valuable to your clients and customers and thereby be a more valuable employee. Do you understand the basics of investing? Can you talk to an investor about their yield, capital growth, or ways to maximise their investment portfolio? Do you understand your part in business revenue and asset value? To be 'on fire' you need the ammunition locked and loaded.

Getting it right the first time

Steven Rosenberg | 1:15 pm Sunday 15th October | 40 minutes

What does an airline pilot have in common with a property manager? It turns out quite a lot. At the core of everything we both do is a process and that process needs to start with a checklist. Learn how this pilot turned property manager used the 'checklist manifesto' to not only keep us safe in the air, but exceed client expectations when he turned his hand to property management.

See what previous attendees have to say:

"I have attended every year over the past 5 years. Each year we learn something new, how to improve our business and also grow our business, we love that as that is own main focus. Not to mention, they hold the best party ever!! ” - Chiara Harrington

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"I loved the networking. Awesome. You have a fantastic team!”
- Hayley Mitchell

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"Great location and breakout sessions are well timed the morning after the party night. Loved Building Blocks Book. ”
- Steve McCann