Delivery & Pickup

Shipping costs

Shipping costs vary based on your location and the items being shipped and in some cases shipping may even be FREE.

To calculate what the shipping costs will be for your order, add the items you are interested in to your cart, view the Shopping Cart page, and select your 'Delivery Area' to calculate the shipping cost.

Shipping security and insurance

All orders shipped by PB Tech are sent via a courier with a signature required for each delivery.

In some cases, and only where you have given the courier company permission to leave orders at a designated location, your order may be delivered without requiring a signature.

All orders sent by PB Tech are fully insured in the unlikely event that your item(s) are damaged or go missing in transit.

Delivery estimates

The delivery timeframe (in days) for each product we sell is detailed on the individual product page just to the right of the main product image.

From when you place your order, in-stock products typically arrive within 1 working day for North Island deliveries and 2 working days for South Island deliveries.

Bulk and rural deliveries may take an extra day.

Pick-up options

You can pick-up your online order from any of our branches nationwide. You can select which branch you want to pick up from on the Shopping Cart page.

Please note that if the branch you want to pick up from doesn't have stock of one or more of the items in your order, it may take 2 working days to transfer the stock to the branch so your order can be fulfilled.

Overseas shipments

PB Tech regularly ships overseas to Australia. If you are located in Australia, you can order directly from our site http://au.pbtech.co.nz

If you are from another country and would like to place an order of significant value, we may at our discretion ship to your location. To get a quote, please contact us.

About PB Tech

PB Tech is New Zealand's largest computing and I.T. retailer.

Founded in 1993, PB Technologies Limited is 100% NZ owned with 9 superstores throughout the country, over 400 staff, and is the technology supplier to many of New Zealand's leading companies and educational institutes.

To complement the bricks and mortar retail operation, PB Tech also has dedicated wholesale, commercial and education departments as well as an online store with over 60,000 products.

Check out our video below to learn more about PB Tech or view our full company profile.

NZ Logistics Centre

PB Tech holds a significant amount of stock in our New Zealand based logistics centre and can ship stock from this location usually within 2-4 working days (see the timeframes mentioned on each product page for more accurate delivery estimates).

In most cases, items ordered from the NZ Logistics Centre are first transferred to our Head Office / Distribution Centre before being shipped to the final destination.

Pick-ups from the NZ Logistics Centre

Unfortunately no pick-up options are available directly from this location, you can select a pick up from one of our branches however and we will transfer your order there so you can pick up.

Suppliers

Products marked as 'In stock with Supplier' are shipped from one of our suppliers / vendors. The time frame for shipments can vary so please refer to the shipping time frames mentioned on each product page for more accurate delivery estimates.

In most cases, items ordered from suppliers are first transferred to our Head Office / Distribution Centre before being shipped to the final destination.

Returns & Warranty

7 day right of exchange

If you change your mind after making a purchase, or realise you have ordered the incorrect item, you can enjoy the peace of mind that we offer a 7 day exchange policy.

To exchange a product, goods must be sealed / unopened, with packaging in original condition, and accompanied by a valid receipt dated no more than 7 calendar days from when you request an exchange.

If there is not a suitable product that can be exchanged for your returned item you will be offered a credit on your account or gift card based on the value paid at the time of purchase.

Please note, items purchased on finance cannot be exchanged for a gift card.

Hassle free warranty service

If your product develops a fault within the manufacturer warranty period, you can either contact the manufacturer directly (some manufacturers provide a high level of warranty service - including free pickup or in some cases onsite repair), or return to one of our services centres / stores.

If your product develops a fault outside of the manufacturer warranty period, we offer a full repair service and are an authorised repair agent for leading brands such as Samsung, HP, Toshiba, Lenovo and more.