ZCSP COURSE OUTLINE

ZCSP ( Zycoo Certificate Sales Professional )

OVERVIEW OF THE TRAINING

This certification signifies that you are knowledgeable in Zycoo Products and have the skills to explain and discuss the features, capabilities and functions of each Zycoo Products to a possible client.

Details of the Training

No. of Days/ Date

1 Day duration for a total of 360 minutes

expense per person

Depend to Exam Center and market

Number of attendees

Minimum of 6 participants

Certificate

ZCSP

Target Audience

Technical and Non-Technical Personnel who are engaged in selling technology products, such as IP telephony products and networking products

Sales person

Resellers

Distributors

Product partners

Course Time Schedule

four classes of 90-minute duration

(20-minute breaks between classes)

Course Prerequisites

Basic introduction to computer networks and telephone

ZCSP class topics:

No.

Topic

1

Overview on TCP/IP and OSI stack protocols

2

Overview on signaling & Codec

3

Overview on traditional telecommunication and soft switches

4

What is VoIP and how many type of IP-PBX we have

First break

5

What is call center and what is different between IP-PBX and call center