Wow that guy has no place in customer service, I still would not let it stop you from getting the gun you want. Call the company, send them a copy of the emails, tell them you are interested in buying a gun from them, who knows maybe they will give you a discount for your troubles. I know if it was my company I would. Also if I found out my CS rep was costing me sales, he would be out the door that day. If he is actually the VP though, it may be a better idea not to deal with them at all.