Descrição da Vaga

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

COMPANY DESCRIPTION

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

POSITION SUMMARY

The Cloud Product Support organization is serving as the fundament for the Digital Business Services organization. The team will now be extended to support the growing number of SuccessFactors, SAP Business ByDesign customers, Cloud for Customer (C4C) and Sports & Entertainment.

For the extended responsibility we need additional colleagues who are looking for new challenges and can both deliver excellent customer support as well as drive call deflection activities and projects.

Participation in global projects around support processes, infrastructure requirements and quality assurance

Report errors to Development

Provide consulting for customers on procedural issues and queries

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Undergraduate students in IT/Computer Science, Business or related areas (from the 2nd semester or later or to be graduated in approximately 24 months)

Proficiency with PCs and desktop software

Knowledge with Business Processes would be a benefit

Bias for action and initiative

Problem solving/analytical skills

Systematical, communicative and creative focus

Flexible approach working in teams as well as environment

Advanced English, Spanish is an advantage

WORK EXPERIENCE

No previous experience required.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.