Online criminals are constantly using phishing, malware and other scams in an attempt to obtain sensitive credentials such as usernames and passwords, which they then use to impersonate you and access your online services (such as ServiceM8).

Maintaining a strong, unique and secret password, as well as good online security practices, is an essential starting point. ServiceM8’s Two-step Authentication offers an additional layer of security.

How it works

With Two-Step Authentication, in addition to providing your username and password, you’re also sent an SMS (text) with a unique 6-digit code for you to enter, thereby adding a second ‘step’ to authenticating your ServiceM8 account access:

Example: Two-Step Authentication on app login

Example: Two-Step Authentication logging into the Online Dashboard

When Two-Step Authentication applies

Once activated, the 2SA process applies:

Every time you login to the ServiceM8 app; and

Every time you login to the Online Dashboard (via web browser);

A similar SMS authentication process will also apply to the following actions:

Every time when exporting sensitive account data, such as Client or Job exports, or Account Backups; and

Every time when performing significant account management tasks, such as changing staff or account owner details.

Example: Two-Step Authentication to edit Staff settings

How to enable Two-Step Authentication

Two-Step Authentication can be enabled for all staff in your ServiceM8 account, or only the Account Owner.

Check out following help articles for more details on how this security feature works, and steps to activate: