Cancellation/Refund Policy

Reston Community Center programming requires advance planning and contracting. As a result of the costs involved in staffing and contracting commitments, processing fees are assessed on refund requests to encourage patrons to plan ahead and avoid the need to cancel out of a program or trip. The processing fee is different for trips because of the specialized nature of the contracts involved. All RCC programs are subsidized in part by the taxpayers of Small District 5 to provide high-quality, affordable programs.

All patrons requesting a refund must complete a refund request form – this supports our accounting and reporting requirements.

RCC Registered Class, Camp, Pass and Trip Cancellation/Refund Request

Refunds will be issued by check from Fairfax County if original payment was cash or check; refunds will be issued to the patron’s credit card if payment has been made by credit card and RCC Customer Service is able to reach the patron to obtain the credit card information. If we are unsuccessful after attempting twice to reach the patron for that information, the patron’s refund request will be processed through payment from Fairfax County by check.

Refund checks will be issued by Fairfax County in 4-6 weeks.

Refund requests received on or after the class, camp or trip begins will not be honored.