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Shop policies

Last updated onFebruary 12, 2011

Accepted payment methods

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giftcardAccepts Etsy Gift Cards and Etsy Credits

Returns and exchanges

If you receive your item and it is damaged, let me know within 28 days and I will happily replace or refund it. If it just isn't to your liking, you can send it back within 14 days and I will refund the purchase price, minus the cost of the postage. I obtain proof of posting for every package I send out.

Payment

I take payment by Paypal from anywhere, and if you are also in the UK, I am able to accept a cheque. Just let me know and I can convert the price to Pounds Sterling for you.

Shipping

All items are posted from the United Kingdom. I try and post them out as soon as possible - usually within two days, always within five days. I use Royal Mail First Class within the UK (let me know if you would like to pay for Recorded/Special Delivery) and standard Airmail to everywhere else. Please note that international buyers are responsible for any and all duties and customs charges that may be incurred.

I try and use recycled packaging where possible. If you would prefer me to use something brand new for your package, just let me know.

Additional policies and FAQs

I am always happy to consider commissions and answer questions. Just send me a convo!

Please allow an extra two days knitting time if you order a custom item.