Our Guarantee

We understand you just want your computers to WORK!

We also believe you want an IT solution provider that really understands HIPAA, state data breach laws, and how to prevent costly and embarrassing breaches.

When talking to prospective new clients, we continually hear the following pains: poor response time, nickel and diming, lack of knowledge of their IT engineers, and no knowledge of HIPAA. At Computer Networks, we have structured our business model to hit these objectives head on. Our team listens to you, and we customize secure and compliant IT solutions to fit your business.

IT companies come and go, but Computer Networks backs up their service with years of experience. Computer Networks has built a reputation for honest, reliable and time sensitive service. The longevity of the company and its employees speak for itself. We understand the client wants to be communicated with respectfully, leaving out the “geek speak”. But, don’t just take our word for it. Check out our Reputation page to hear what our Practice Administrators and other leaders have to say.

Thank you for considering us for your IT needs.

James R. “Rick” Boyles,
Owner/Founder

We challenge you to find another computer consulting firm in Virginia Beach, Norfolk, Chesapeake, Portsmouth, Suffolk, or Hampton Roads that would dare to make these promises:

We’ll Respond Within 15-Minutes or Less - Guaranteed. When you call us with a computer problem, we guarantee that your phone call will be either answered immediately or returned within 15 minutes or less by an experienced technician who can help. If we fail to respond within that time frame, the work is free.

Lightning Fast Repairs. You should not have to wait around all day for your computer to be repaired. We understand how important your computer network is to you; that is why we offer our remote support services. Thanks to this service, we can securely access your computer network via the Internet so you don’t have to wait around for a technician to show up. If we can’t fix it remotely, we’ll dispatch a technician the same day.

No Geek Speak. You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don’t understand their “geek speak”.

100% Unconditional Satisfaction Guarantee. You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. No hassles, no problems.

No Unpleasant Or Unexpected Surprises. You should EXPECT that no damage will be done to your network or your data. Before we start working on your computer or network in Virginia Beach, Norfolk, Chesapeake, Portsmouth, Suffolk, Hampton Roads, Virginia, or Eastern North Carolina, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.

All Projects Completed On Time and On Budget - Guaranteed. When you hire us to complete a project, we won’t nickel and dime you with “unforeseen” or “unexpected” charges. Some incompetent or unethical technicians will do this because they haven’t properly planned or researched the project, OR they use it as a way to extract more money from you. Either way, we don’t feel that is correct or ethical. That’s why we guarantee all projects to be done ON TIME with no excuses.

Accurate Billing - Guaranteed. Every bill you receive from us is guaranteed to be accurate and detailed. You’ll know exactly what you are paying for, and ALL charges will be pre-approved by you. No more one-line “mystery” bills that don’t outline what you are paying for.

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The CompTIA Security Trustmark validates that Computer Networks, Inc. uses the security processes identified by the IT industry as generally accepted best practices. Companies who earn the CompTIA Security Trustmark have demonstrated that they have a focus on security of client data.