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FAQ

Frequently Asked Questions

Once we have completed your order (approximately 1-2 working days) we will hand it over to our couriers, at which point you will receive a shipping email notification; the below are estimates for courier delivery to you:

Type in your order number (Eg: N12456) into our tracking page to see the progress of your order. Ensure there are no spaces when inserting your full order number into the text field and please note that a tracking result will only be available a day after you receive shipping confirmation from us.

We charge a flat fee of R45.00 for Courier delivery for all destinations across South Africa, no matter how big your order.

We use Dawn Wing, a professional courier company that will ensure your order gets delivered safely and speedily to its final destination. Your couriered order will include a tracking number which can be used herea day after you receive shipping confirmation from us.

We use Dawn Wing, a professional courier company that will ensure your order gets delivered safely and speedily to its final destination. Your couriered order will include a tracking number which can be used herea day after you receive shipping confirmation from us.

Dawn Wing operates between Monday - Friday, 9h00 & 17h00 and you can contact them on 0861 223 224 while noting your order number (eg N123456) as a reference. To always keep you updated, you will also receive an SMS update on the day of delivery.

We utilise Epson products throughout our studio, and your prints will be printed on 250gsm Premium Lustre photopaper, which is archival and built to last. We've tested many different types of media, and we've had the best results with this photopaper over the last 3 years of printing. Trust us, its awesome!

No. You first add a Poster Frame to your cart, then you create and add a Poster Print to your cart (or in reverse). We then put these two items together and send them off to the recipient, framed and ready.

You can print from as many Instagram accounts as you like, as long as you have their respective login details. Images you have selected within one account will carry over to the next signed in account. Previously selected images will be stacked above the new Instagram account you have just signed into.

*Please note this feature is not available for Posters (if you have partially completed a Poster from one account and then sign out, all those images will be lost!)

We offer secure authenticated and encrypted credit and cheque card processing, from MasterCard and Visa card holders, within South Africa only. Please note that we do not accept Debit Cards, Diners Club Cards & American Express Cards.

EFT:

If you select EFT payment, a digital invoice will be sent to you along with our banking details for you to make an electronic transfer. Please note that you will need to send us your digital proof of payment for us to process your order.

SNAPSCAN:

Scan the snap-code on our checkout page using your Snapscan app. A snap-code will also be mailed to you within your order confirmation email.

As a general rule of thumb, it takes a maximum of 5-working days for your order to arrive in the recipient's hands. Those 5 days are broken down into "production time" (1-2 working days) plus "courier time" (see below):

Looking for that perfect gift to please everyone? Why not send a digital Nifty250 gift voucher

Our vouchers work by making use of a unique code that will allow anyone using it to deduct the full value of the voucher code, from his/her checkout total on our website. Vouchers are valid for 12 months from the date of purchase, and can be used to buy Nifty250 prints or products from https://nifty250.co.za/. The voucher code will remain valid until its rand value is R0.00.

You can decide whether you would like to have this gift voucher emailed to yourself, or directly to the special recipient, and each voucher is attached as a printable PDF to the email being sent so that you can print it out too! What's more is that you can now customize your vouchers by replacing our default illustration with a picture of your choosing to further increase the uniqueness of your gift.

When it comes to problems associated with adding items to your cart and/or creating Strip & Poster prints, we have put together a quick step by step video for you to try before we help you further. Please take a minute to review the below video.

Yes. Every batch of prints in your cart will be packaged into its own print box, and can thus be individually titled (Eg: "To Jess" / "To Mike). Simply add a delivery note or mail us to detail who the batches of prints in your order are entitled to. Please note that we won't be able to write multiple gift notes for logistical reasons.

Yes. After selecting "Gift Yes" on our checkout page, please ensure you either leave a comment in our delivery notes section to say you want your order to be anonymous, or mail us as soon as you have placed your order to let us know.