PrietoChulo asked Verizon Wireless: Q: Does the Galaxy Note 3 come with a microSD card inserted? A: The Samsung Galaxy Note 3 has an on-board memory of 16GB, but this may vary depending on what is already on the device. It has a removable memory card slot and you can purchase a microSD card...

I currently have a razr maxx xt912 with unlimited data. If i bought a note 3 outright from any source is it just a matter of putting the sim out of my razr into the note 3 to have it up and running or is there something else that needs to be done. I am aware that it needs to be a Verizon note 3...

Basics

We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for?
Still confused after watching the video? You might need a quick Wireless Workshop.
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If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

A soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....

Just got my Note 3 late yesterday afternoon. When I try to charge the phone it says for faster charge use original cable and that is what I am doing. Even tried a different charger and it says the same thing so I have not been able to use my phone at all. Please help. I am going back to the store today...

Hi all. I just got my note 3 last week Monday. I've been noticing some charging issues. Using the rapid charger that came with my device....if I turn my phone OFF and leave it to charge over night it will only be at 99% in the morning when I turn it on. It quickly goes...

I was uploaded by Google, Verizon & Samsung with new features and upgraded from Android 4.4.4 to Android 5.0 on 4/22/15.today (2 am EDT,my phone's started acting wacky. When NOT plugged into a charger it keeps repeating the same cycle over & over. When NOT plugged into a charger it issues...

This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...

Calling & Dialing

To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Camera, Photos & Videos

If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Smart mode offers fun camera features like panorama and Best Photo, which gives you eight photos in a series so that you can pick the best shot. Watch this video to learn more about these settings on your Samsung GALAXY Note® 3.

Computer/PC Connectivity

If your computer/PC doesn't recognize your wireless device/USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Samsung Note 3 with latest updates. Since the update, Phone has worked as expected. Tonight, I tried to make a call and the Phone App closed with a pop-up that said, Unfortunately, Contacts has stopped. If I open Contacts, I seem to be able to make a call. I have tried all the 'usual' clear...

If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Hey i have a note 3 from Verizon and after the lollipop update i cant completely disable my mobile data. Everywhere i go on the phone says the data is disable but i stiill getting whatsapp massages and i can browse the web. I did a factory reset to see if it get fix but still the same.

My Samsung Note 3 was stolen a couple of months ago. I didn't have insurance on it, so I saw no need to report it. Friends told me that it would be chopped up and to forget about it. I'm currently using my old Droid. Is this any reason for me to report the theft? Please advise. ...

Device Settings

If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Restoring your device to default settings helps when the device crashes and resets itself or when apps freeze/hang or reset the device. Performing these steps resets all system settings (e.g., ringtones, sound settings, display settings, etc.) back to their default values. Personal data such as downloaded...

Weird pop up happens when texting or on the internet that says i need to update because my keyboard is obselte, it is taking me to androidcube website which directs itself to a different app everytime. I have not downloaded this app or clicked the link but it keeps popping up whenever i go into my messages...

I'd like to program a LOCAL ACCESS NUMBER, then insert a WAIT or a PAUSE function, followed by a constant string of numbers [international code, country code and the destination phone number]. Dialing the local, US access number is not an issue, but I can't find any info in the manual on how to...

Samsung Note 3 with latest updates. Since the update, Phone has worked as expected. Tonight, I tried to make a call and the Phone App closed with a pop-up that said, Unfortunately, Contacts has stopped. If I open Contacts, I seem to be able to make a call. I have tried all the 'usual' clear...

Before lollipop I was getting notifications on my lock screen for missed calls, text messages, and voicemails ONLY. Now, after lollipop, I am getting notofication on the lock screen for application updates, snoozed alarms, email downloads, wifi connections, and all sorts of other stuff I don't care...

Every once in a while, letters stop working on my keyboard. I have to restart to get them to work again. Happens about once a week. Why and how do I keep this from Happening? An example is: I try to type Super Excited and the U, E and P won't work. But once I restart, all the letters work.

Email/Gmail

If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

My Magazine is an app that keeps you constantly updated on news, social feeds and personal content like photos, music, email and more. Watch this video to learn how to quickly access and use My Magazine on your Samsung GALAXY Note® 3.

Keyboard

You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Memory/Storage

To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Operating System & Software

If you need help/assistance upgrading the software on your Samsung device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...

If you need help/assistance upgrading the software on your device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

This shows how to install the Samsung Upgrade Assistant on your computer/PC or Mac. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

If you run into software issues while updating your device, our Software Repair Assistant tool can attempt to repair them. The tool may be helpful if your device isn't fully or can't power up to the Home screen.

A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...

I have been trying for months to download and install the software update for my galaxy note 3 I currently have 4.4.4 running. The first download installed with no problem. The lollipop download starts installation then fails... Error code 402. I have done a factory reset and no change. It wouldn't...

If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...

Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...

Hi, I have a Samsung Note 3 from the USA, and I am travelling to Australia in a few weeks. I would like to know if I can buy a prepaid SIM card there to use in my phone so that I have a local number and I can use data without spending a million bucks on it. Has anyone done this, or do you have any suggestions?...

twideman1 asked Verizon Wireless: Q: I ordered and received my Samsung Galaxy Note 3. The shipping papers state that the SIM card should be included, but I can't find it. Where is it located? A: The SIM card in this device is pre-installed. You can view the card by following the visuals here....

wt2006 asked Verizon Wireless: Q: Some phones require you activate the SIM card - does this have to be done with the Samsung Galaxy Note 3? A:The Samsung Galaxy Note 3 comes with a pre-installed 4G SIM which will be configured to be activated with your wireless phone number.

I was talking on the phone with my family and my phone cut out. I thought it was me losing signal. Nothing new. I looked at my phone and I had the "No SIM card" icon and pop-up on how to properly insert it. I took out said SIM card, placed it back in, turned it off and on, then repeated four times. I...

When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...

Text & Multimedia Messaging

If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

CCGemini asked Verizon Wireless: Q: Can you use different ringtones for text messages on the Samsung Galaxy S3? A: Yes, you can set different ringtones for text message alerts in the Samsung Galaxy Note 3: 1) Open Messages 2) Press menu button 3) Select Settings 4) Select More tab...

Visual & Hearing Accessibility

To enable or disable visual/hearing settings (camera flash notification, font size, screen zoom, text-to-speech) on device, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....

To automatically switch from a weak or unstable Wi-Fi network to the Verizon Wireless cellular network to preserve a consistent data connection, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

$792 device payment purchase req'd. Less $432 bill credit applied over 24 months; credits start w/in 2-3 cycles and end when balance is paid or line transferred/terminated; 0% APR. Line must remain in good standing.

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