As Victor alluded to, The whole idea behind requiring the software to be purchased from a VAR is that then you will have someone reasonably local and more apt to be able to respond to your issues. They are your first call when something goes wrong.

If you need a new/ more responsive VAR there are a few here that can be recommended. But I would check with the one you are already working with first they should be able to get you up and going quickly.