Merkur Magic Review

Here is the realm of the slots-wizards, the place where the oldest software gods are invoked, and the greatest works of gaming magic are hidden… Thus we call upon the ancient power, hear us, oh the ancient gods… Nah, whom are we kidding? This place is not about magic. Not even close. It’s a simple Spanish-oriented casino with a not-quite-attractive design and a very limited game collection. By the way, the casino is named after Merkur Gaming - the software provider being also one of the casino’s owners. Anyway, the casino developers probably don’t have users in mind, because there are so many shortcomings - the interface is a mess, the player support is almost useless, and there are no live-dealer games available. They just can’t satisfy players desires offering them as little as 50 game titles to choose from. What kind of magic are they talking about? At least, their Welcome Bonus is more or less ok - 100% match up to €200.

Pros

Nice mobile casino;

Acceptable WR on the Welcome Bonus;

Good selection of withdrawal methods;

Low withdrawal limits;

Cons

Limited games collection;

Support is not 24/7;

No live games available;

Long list of restricted countries.

Merkur Magic is a Spanish casino that was established in 2016. The casino is licensed and regulated under the jurisdiction of Spain. As it’s used to be in modern casinos, Merkur Magic uses the advanced SSL technology to encode and protect your personal information.

“Merkur Magic is powered by Merkur Gaming, who is also one of the developers of this casino, by the way.”

The website isn’t very attractive - it has a simple grey background and everything here is cluttered right on the main page. Sometimes there appears annoying pop-up windows advertising the latest bonus offers. If you’re not good at Spanish, then you may have a hard time playing here. Furthermore, their list of restricted countries is rather long, so check if you’re not on this list.

Customer Support: The casino’s customer service is not responsible. They work only between the hours of 14:00 and 23:00. The possible ways to contact casino agents are the following: a live chat, toll-free phone number and email.

Banking: The banking is more or less ok. You can use Visa, MasterCard, Trustly, Neteller and PaysafeCard to make the withdrawals. However, it takes about 6-7 days for the withdrawal requests to be processed. By the way, there practically no withdrawal limits per day, unless you wanna withdraw more than €100000 at once.

Software and Game Variety

Merkur Magic wants you to feel the real magic while playing their games. Pfff… bullshit! The list of games is just ridiculous - only around 50 casino games to choose from. The games are powered by Blueprint Gaming and Merkur Gaming. There are no jackpot games, scratch cards or video poker games - only slot fans will find here a little something to enjoy. Anyway, let’s see what they can provide you with:

Video Slots: 221B Baker Street, Big Buck Bunny, Amazonia;

Classic Slots: Blazing Star, Cash & Fruits, Velvet Lounge;

Table Games: Roulette, Blackjack.

Mobile and Live Gaming

“The selection of casino games is so poor, that there are no live games at all.”

Merkur Casino features a decent mobile version. It’s a bit better than the desktop version in terms of navigating. However, those annoying pop-up windows make you feel irritated.

Bonuses and Promotions

The Welcome Bonus is ok, nothing special on this front. You can get a 100% match reward up to €200 for the first deposit. The wagering requirements are pretty good - 35x the bonus value. But note, it’s better to play slots with bonus cash, as all the table games contribute only 10% towards wagering requirements. You’ll have to enter the “magic200” bonus code in order to get the bonus.

Furthermore, once a month the casino doubles your deposit up to €100. This reload bonus comes with fair wagering requirements - 30x the deposit value.

Merkur Magic is a relatively young casino catering only for Spanish players. Players from many European countries are restricted at this casino, and that’s the biggest problem. Furthermore, they have numerous drawbacks including a clumsy interface, an unreliable customer service and a poor games collection. So, take these facts into your account, but still the final decision is up to you.