About Andrew Johnson

We’ve been looking into our call wait times, and we’re impressed!
Back in 2008 the IT Partners board did some extensive work on strategy. At the time both Carlos M da Silva and I had been influenced by some world-class thinkers and experts in the field of strategy. […]

By Andrew Johnson|2017-10-09T14:37:57+00:00July 25th, 2017|Insider|Comments Off on Average time to answer – 9 seconds

We all know the pain of trying to coordinate multiple people to have a meeting. It creates a lot of non-productive time and yet it is important to get it right, because if you don’t have the right people at the meeting – well that is […]

By Andrew Johnson|2017-10-04T13:12:13+00:00May 19th, 2017|Software|Comments Off on Make meeting coordination easy with Microsoft Find Time

Dual Screens are standard in most workplaces, but until now they haven’t always been available when traveling for business, working from a client’s site or working at home. You quickly miss the screen real estate that comes from having dual monitors.

The good news is that […]

By Andrew Johnson|2017-10-04T14:16:36+00:00February 28th, 2017|Security|Comments Off on Make your iPad your second screen

A Danish start-up has found the solution to great customer support and after sales service and IT Partners is helping growing Waikato firms with implementation.
At IT Partners, one of the key services we offer our clients is the upkeep of their IT systems. We provide […]

By Andrew Johnson|2017-10-04T15:04:41+00:00January 16th, 2016|Insider, Software|Comments Off on Improve your customer service systems with Zendesk

Protecting your IT assets: do you have cyber risk insurance?
Emails, document storage, customer databases, financial information – take a moment to think of all the information your company stores on its IT systems and network.

Driving down Te Rapa Straight and at certain locations around Hamilton City, you may have noticed online accounting software Xero’s beautifully large billboards. One thing you may not have noticed though is their new Two-Step Authentication for all customers.

Up until a month ago one of our biggest productivity issues was around interruptions. The problem was, we all had our own ideas of what was “urgent” based on the work we were doing at the time. So we’d get up from our desks, wander […]

By Andrew Johnson|2017-10-04T14:56:30+00:00September 15th, 2015|Advice, Insider|Comments Off on Slack Reduces Interruptions and So Much More…