If for any reason you are not satisfied with the merchandise
you ordered, just return it within 30 days to receive a refund
of your purchase price. No returns on cutting tools. All returns must be in like new condition. Returns received after 30 days will incur a 15% restocking fee, unless the merchandise is defective.

To return an item, reply or forward to us your order confirmation
stating what you want to return. Indicate both items and quantity.
After receiving your request, and usually within 24 hours,
you will be contacted via email with a return authorization
and the return address. Repackage the merchandise that you
are returning in its original packaging or equivalent and enclose
the return authorization. Send your package via UPS or any
other carrier to the address shown in the return authorization.

All returns must be pre-paid. No CODs. Please do not return
any merchandise without a return authorization.

You can navigate our site and view our product information
by clicking on the navigation bar or product category links.
You can also view a complete
product list.

Our web server automatically assigns you a unique "shopping
basket" where you can store items you are interested in
purchasing. When you browse through our product list you will
see buttons. Clicking
the button adds the item to your shopping basket. After you
put an item in your basket, you can either place the order
immediately by clicking Checkout on the navigation bar or continue
shopping. You can put as many items as you wish in your shopping
basket, and you can change the quantities added by clicking
"CART" on the navigation bar at any time.

When you click the "CHECKOUT" button your connection
with our server will become secure and all information you
send us will be encrypted to protect your privacy and security.
If this is your first time ordering from us, you will need
to fill out your shipping and billing addresses, and a way
to contact you if we have any questions. If you ordered from
us before, enter your logon name and password and we will retrieve
your previous shipping and billing information. Hit "continue" when
done. On the next page, choose a shipping and payment method.
Then click "continue." If you are ordering with a
credit card, enter your credit card number (without spaces
or dashes) and your expiration date. When you hit "continue" your
order will be submitted for payment processing, and you will
see a confirmation. You will also receive a confirmation by
e-mail, assuming you entered your e-mail address properly.

We use Secure Socket Layer (SSL) encryption technology to
keep your personal information safe while on our site. Your
name, address, and credit card information is encrypted to
ensure your information cannot be read as it travels from your
browser to our server. To verify, look for the padlock or key
in your browser when you check out.

Chase is our credit card payment processor. We do not store or retain your credit card information on
our site.

We accept online payment using MasterCard, Visa, Discover, American Express or PayPal. If you
do not wish to send your credit card information over the Internet,
we provide a phone or fax alternative. Simply shop online then
go to Checkout and print the "Finalize Order" (step
#3) screen. Click the "Contact Us" link at top
of page then telephone or fax us.

You can also print the "Finalize Order" screen and
mail your order with a check or money order payable to The
Craftsman Gallery, P.O. Box 54101, Cincinnati, Ohio, 45254.
Please be sure to include your phone number, shipping is shown
on the "Finalize Order" screen. Payment by personal
check may delay shipment of your order. Sorry, no COD's accepted.

If you are ordering within the continental United States,
you should expect your order within 5 to 10 business days.
To check on the status of an order, click the "Contact
Us" link at top of page then contact our Customer Service.
Be sure to include your order number in all correspondence,
as well as your full name and address. In the future we will
be adding online order tracking for all orders to our web site.
Your patience is appreciated

You can shop worry-free 24 hours a day on our web site. We do not collect personal information when you visit our site unless you place an order or request our newsletter. When you place an order, we will ask you for the following personal information: your name, e-mail address, mailing address, phone number, and your credit card number and its expiration date. This information is transmitted using Secure Sockets Layer (SSL) technology, the approved industry standard to ensure your privacy. We may use your personal information to contact you for account purposes. We do not share, sell, rent or barter any personal information to any third party.

We recommend UPS for Canadian shipments. For other international orders weighing more than 10 pounds we recommend FedEx. Most products may also be shipped internationally via USPS (postal service), but there are some size and weight restrictions depending on the country. For a FedEx quote, click on the "Contact Us" link at top of page and email us. You will have a choice of shipping methods at checkout. Note that you are responsible for paying customs charges and any applicable fees or taxes required at time of delivery.

While we try to maintain sufficient stock, occasionally an
item you order may be out of stock or discontinued. In the
out-of-stock case, we will place the rest of your order, and
put the out-of-stock item on back order. We will then notify
you of the item on back order, and the date it is expected
in. It will be automatically sent to you when it is back in
stock. If an item you ordered has been discontinued, we will
notify you and let you know if there are any recommended replacement
items.

Cookies are small text files that a web site sends to your
computer to aid in identifying you. We use cookies to
keep track of who you are, what products you currently have
in your basket, etc. Cookies help provide you with better service
(for example. if you leave our site while shopping and come
back within 90 minutes, your basket will still be there). Our
shopping basket needs a "cookies enabled" browser
to function properly. To find out how to enable cookies for
your browser select Help from your browser navigation bar.