non payment of cashback

I took out broadband with you with a £49 connection fee and a £50 cashback deal, looking on your community pages there are numerous people complaining of the same issue and an of an email not coming through, and plusnet not honouring the £50 cashback deal. My friend was here at the time and we choose Plusnet because of their "we'll do you proud" motto and their reputation of excellent customer service.At this rate of knots we will be reporting back this poor service and being ripped off to money saving expert.com.

It took you six weeks to connect me ,with countless engineers attending my property and ending up digging up my footpath at great inconvienence to connect me.I attach a screenshot of the deal to help out.