Troubleshooting

Background and Identification

The Roku 4 is a home streaming media player that was released on October 6, 2015. This fourth generation model of the Roku is characterized by a large number 4 in the center of the top of the device, as well as its stock black color. This model has the unique capability to stream 4K Ultra HD video. The Roku 4 comes with a remote that has an optical digital audio port for private listening, a voice search setting, gaming capabilities, and a lost remote finder.

The item model number for the Roku 4 is 4400R. It is characterized by its frame dimensions of 6.5 x 6.5 x 0.8 inches and weight of 0.9 pounds.

Soon after the release of the Roku 4 in October 2015, Roku sent notification emails to select Roku 4 owners, informing them of a recall of their device and offering to replace it. This recall was likely due to some Roku 4 devices missing a thermal pad between the CPU and heat sink, which caused overheating of the device.