Handset updates - 19 January 2013

A very quick update this week. Unfortunately we are still investigating the issue identified with the Galaxy Nexus Jelly Bean update. We hope to have more information early week commencing 21 January. Apart from that the status of each of the updates is in the table below. There is not a great deal of change as the test team have only just come back on board after the holiday break.

Update status for this week*:

Handset

Update

Status

Expected test rounds

Expected approval date

Expected customer availability date

Notes

Samsung Galaxy Nexus

Android 4.1 ‘Jelly Bean’ update

First round testing

1

TBC

TBC

Test submission received and currently in test. Unfortunately a potentially serious issue has been identified which is still under investigation. Approval and deployment dates are now "TBC".

HTC One XL

Android 4.1 ‘Jelly Bean’ update

Now available

1

24/12/2012

24/12/2013

Now deploying as a FOTA update

HTC One S

Android 4.1 ‘Jelly Bean’ update

Waiting for initial vendor submission

2

TBC

TBC

HTC have delayed the submission of this update until early 2013.

Samsung Galaxy S3

Android 4.1 ‘Jelly Bean’ update

Now available

2

19/12/2012

19/12/2012

Now deploying as a FOTA update and via the "Kies" desktop software

Motorola RAZR M

Android 4.1 ‘Jelly Bean’ update

Second round testing

2

28/01/2013

8/02/2013

Test submission received and currently in test

Nokia Lumia 920

Windows Phone GDR1 update

First round testing

1

21/01/2013

TBC

Expected within 10 business days from approval

HTC 8X

Windows Phone GDR1 update

First round testing

1

29/01/2013

TBC

Expected within 10 business days from approval

Nokia Lumia 800

Windows Phone 7.8 update

First round testing

1

21/01/2013

31/01/2013

Nokia Lumia 610

Windows Phone 7.8 update

First round testing

1

TBC

TBC

Approval/deployment dates not locked down yet. Expected to be available late February/early March

HTC Titan 4G

Windows Phone 7.8 update

First round testing

1

TBC

TBC

Approval/deployment dates not locked down yet. Expected to be available late February/early March

HTC 7 Mozart

Windows Phone 7.8 update

First round testing

1

TBC

TBC

Approval/deployment dates not locked down yet. Expected to be available late February/early March

HTC HD7

Windows Phone 7.8 update

First round testing

1

TBC

TBC

Approval/deployment dates not locked down yet. Expected to be available late February/early March

Samsung Omnia W

Windows Phone 7.8 update

First round testing

1

TBC

TBC

Approval/deployment dates not locked down yet. Expected to be available late February/early March

* - Although accurate at time of publishing these dates are subject to change

Re: Handset updates - 19 January 2013

I'm curious to what this issue is they found in the Galaxy Nexus 4.1 update, it's obviously serious because Optus have also halted their testing too because of it. However, Vodafone found no problems and pushed the update out (far as I can tell, correct me if I'm wrong). CraigR, can you give us anything on what this issue is?

Re: Handset updates - 19 January 2013

I'm curious to what this issue is they found in the Galaxy Nexus 4.1 update, it's obviously serious because Optus have also halted their testing too because of it. However, Vodafone found no problems and pushed the update out (far as I can tell, correct me if I'm wrong). CraigR, can you give us anything on what this issue is?

i've had a look on the vodafone forums and they have approved the update and just waiting to google to roll out the update to their customers, maybe its been held up with the same issue

Re: Handset updates - 19 January 2013

I'm curious to what this issue is they found in the Galaxy Nexus 4.1 update, it's obviously serious because Optus have also halted their testing too because of it. However, Vodafone found no problems and pushed the update out (far as I can tell, correct me if I'm wrong). CraigR, can you give us anything on what this issue is?

To the best of my knowledge, that information would be commercial in confidence and can't be disclosed

Re: Handset updates - 19 January 2013

Any news on the fix for the "sudden death" critical issue on Galaxy S3?

Fix has rolled out for generic Australian devices already and many EU territories. Samsung seem to be pushing it out quickly to stem the flow of warranty failures.

The most popular handset with the most serious bug should be priority number 1.

If you guys are going to persist with carrier branding devices then you need to step up and provide high speed releases for critcial issues. Better still save yourselves and everyone else the trouble and just leave it unmodified and provide your "value-added" stuff via App download.

Re: Handset updates - 19 January 2013

And the usual blame will be thrown at Samsung, BUT, Samsung have be up front and have released the fix that could be sent out for Telstra branded handsets, but as usual they will be weeks if not months behind while the units keep falling over like flies.

Cut the crap bloat you shove on your handsets Telstra and for once do the right thing by your customers.

Re: Handset updates - 19 January 2013

I noticed that in your latest handset update it says that the update it now available for Samsung GAlaxy s3. However when i connected it to kies desktop it said no update available. i also checked the FOTA option but that said the same thing.

Re: Handset updates - 19 January 2013

They approved it over a month ago and gave it to Google. Google wouldn't take that long to roll it out, so if you thought about it for a minute you might decide that maybe the deployment is on hold due to the same issue Telstra and Optus have found, and that they've just failed to tell anyone so they don't have to admit they did crap testing.

Thanks for sharing that, while that article does hold extremely true I feel it doesn't hold water in the Galaxy Nexus case. For a "Google Experience" phone with little to no customization required, how did something so simple become such a huge farce? while I understand Telstra are working hard to bring the update to us soon as possible, can't help but laugh at the enormous mess this has become.

Re: Handset updates - 19 January 2013

Restarting and hanging on a black screen where you forced to do a power off with 3 keys that normal user would not know this issue happions 5 or 6 times a week.

Can not send text messages get a "Can not sent" message with no error log what happions around 70%

long text messages are send as mms what fails around 99% of the time.

Facebook APP crashs around 100+ times a day. If the phone go on standby the facebook app just shows the actions bar at the bottom and crashs.

I will raise my hands and confirm I too am having the above issues. I am on my third handset and have realised software is the issue, not hardware. The text messages failing to send is a huge issue and I really hope Telstra and Nokia are looking into it.

Hopefully portico fixes all these issues, but I am not holding my breath.

Re: Handset updates - 19 January 2013

Re: Nokia Lumia 920 update, this is now getting ridiculous!!! My phone restarts AT LEAST ONCE PER DAY (usually 2-3), has issues sending most sms's and mms's, cannot hold a wifi connection when on standby, wants to send an mms when I go over 161 characters and the apparantly highly durable gorilla glass scratches very easily!!!

Don't get me wrong, I love the phone, but if the update doesn't come out on or before the expected date (ie: 31/1), I will be returning it to my local telstra shop for a full refund!! I bought this phone outright, so I have no contractual obligations.

Re: Handset updates - 19 January 2013

Unfort I am the same - in the past week or so the restarts have gone out of control - more embarressing was the fact that I was having to use it as a tethered device all day today - and in the middle of demoing bang it restarts... again.

I have had 4 restarts today.

Call issues, SMS issues - and all I can research really points out this is an australian issue *sigh*

Re: Handset updates - 19 January 2013

It's evident from the posts in reply to your original post of 19/1/13 that Telstra Lumia 920 users are getting quite anxious about Telstra not releasing the GDR1 update. I'm also experiencing similar problems to others that have posted on this and other forums. My 920 reboots a couple of times a day, I'm having trouble witrh SMS and my data connection randomly drops out.

When a company (i.e. Telstra) promotes a a forum for communicating with its customers (i.e. CrowdSupport), but then when issues arise with a product that the company sells (i.e. Lumia 920) remains silent about issues that are being raised by customers with the product, you should not be suprised that the customers start to complain.

What none of us can understand is why Telstra remains SILENT on the outcome of the testing of the update (if it has in fact been completed), why there has been no revision to the expected approval date (nominated as 21/1/13 - this was 8 days ago) and why the expected customer availability date is still TBC.

Please answer these questions.

Does Telstra acknowledge that there are operational issues/problems with the Lumia 920?

Does Telstra acknowledge that there is (or maybe) problems with the Lumia 920's specific to the Telstra network?

Re: Handset updates - 19 January 2013

You can get it off Kies but not if your phones branded. Which means that without rooting your phone you wont get it till Telstra has built their "Bloatware" skin on top. Also, its not really worth it to Telstra. The S4 gets released in 3 months. Why update and look after loyal customers when its easier to get them to buy the new phone and lock them in for another 2 years.

Very surprised to hear about people getting the update on their HTC 7 Mozarts given the table has a big TBC on it for this model. I've had a colleague also confirm he got the update on a Mozart so I'll be going and grabbing my wife's Mozart and giving it a go.

Very surprised to hear about people getting the update on their HTC 7 Mozarts given the table has a big TBC on it for this model. I've had a colleague also confirm he got the update on a Mozart so I'll be going and grabbing my wife's Mozart and giving it a go.

Hi,

Do you mind explaining how you actually updated it to 7.8?? It does not seem to work through Zune.. is there another way? Flash it? Where is the ROM?