You inspire me to do and be better.

by Pam Stellema

Hi Pam,I enjoyed our phone call this morning.I just wanted to say thank you!!You inspire me to do and be better. Onward and upward from here… thanks to you!!!Have an amazing rest of the week, looking forward to our next chat.THANK YOU

There is no way I could have got myself this organised.

Your help has been just wonderful so far and I realise when you said this could be a two or three year plan to get my salon operating at optimal levels you were, as always, SPOT ON.

Getting through my plan you have set.

There is no way I could have got myself this organised.

Thanks for making this journey not seem so overwhelming. x

Lisa Philips (Salon Owner)

Lumiere Beauty, Australia

2017-04-15T07:52:17+00:00

Lisa Philips (Salon Owner)

Lumiere Beauty, Australia

Thanks so much Pam. xx Your help has been just wonderful so far and I realise when you said this could be a two or three year plan to get my salon operating at optimal levels you were, as always, SPOT ON. Getting through my plan you have set. There is no way I could have got myself this organised. Thanks for making this journey not seem so overwhelming. x

I have had 95% positive feed back…

Hi Pam,

On May 1st I began the new pricing. Finally! I have had 95% positive feed back, with a few patients surprised at the rates.

I am so pleased with your coaching emails from a world away! You took the time(even from hospital!) to meet me where I am in my business and taught me what steps to take to get where the business needed to be.

I am experiencing the growing pains, but am confident that I am fair in my pricing and services.

When I really stopped to see all that I offer to the patient experience in comparison to other offices nearby, I come out ahead.

Being a soft-hearted personality type, I went kicking and screaming into the new rates until I did that comparison.

Hi Pam, On May 1st I began the new pricing. Finally! I have had 95% positive feed back, with a few patients surprised at the rates. I am so pleased with your coaching emails from a world away! You took the time(even from hospital!) to meet me where I am in my business and taught me what steps to take to get where the business needed to be. I am experiencing the growing pains, but am confident that I am fair in my pricing and services. When I really stopped to see all that I offer to the patient experience in comparison to other offices nearby, I come out ahead. Being a soft-hearted personality type, I went kicking and screaming into the new rates until I did that comparison. My husband admired your email advice and supported me throughout the changes you suggested. Thank you again, Pam. Leah

Before coaching, I lacked motivation…

In the past, I was hesitant to undertake coaching because I was unsure if it was going to be a good financial investment. However, I am glad that I finally overcame my hesitancy to invest in my business.

I knew I needed help with retail and just some general support, but where I am located, it's difficult to get the support I needed. That’s where phone coaching was a great solution for me.

Before coaching, I lacked motivation and had resistance to selling for personal reasons.

The coaching I have had with Pam has taught me how to retail without being emotionally connected to that sale or recommendation. I have also experienced positive and motivating support, and as I am a lone trader, this has been invaluable for me.

Retail sales have really improved, in a measurable sense.

I would recommend coaching with Pam to anyone who needs to learn anything to do with running a business and needs some support to make it happen.

Carroll Cornford (Salon Owner)

Liquid Gold Beauty, Australia

2017-04-15T08:04:51+00:00

Carroll Cornford (Salon Owner)

Liquid Gold Beauty, Australia

In the past, I was hesitant to undertake coaching because I was unsure if it was going to be a good financial investment. However, I am glad that I finally overcame my hesitancy to invest in my business. I knew I needed help with retail and just some general support, but where I am located, it's difficult to get the support I needed. That’s where phone coaching was a great solution for me. Before coaching, I lacked motivation and had resistance to selling for personal reasons. The coaching I have had with Pam has taught me how to retail without being emotionally connected to that sale or recommendation. I have also experienced positive and motivating support, and as I am a lone trader, this has been invaluable for me. Retail sales have really improved, in a measurable sense. I would recommend coaching with Pam to anyone who needs to learn anything to do with running a business and needs some support to make it happen.

Pam provided us with a fresh and intelligent third part view of our businesses.

We own and operate two beauty salons on the Gold Coast. Over 12 months ago, after a lengthy search, we enlisted the services of Pam and have not looked back since.

Pam is extremely well connected in not only the beauty industry but business in general. And combined with her own business success, her background in training and coaching and her own very evident drive for perfection, Pam provided us with a fresh and intelligent third part view of our businesses, developing in-depth reporting systems, identifying KPI's and developing coaching plans for areas needing improvement.

Pam has a great rapport with us, our managers and our staff, and through positive coaching techniques has shown how we can grow as a business and as people. Pam has been a huge support to us personally and has helped ensure our businesses are in the best possible shape in a tough financial climate.

Matt and Kylie (Franchise Salon Owners)

Gold Coast, Australia

2017-04-15T11:44:06+00:00

Matt and Kylie (Franchise Salon Owners)

Gold Coast, Australia

We own and operate two beauty salons on the Gold Coast. Over 12 months ago, after a lengthy search, we enlisted the services of Pam and have not looked back since. Pam is extremely well connected in not only the beauty industry but business in general. And combined with her own business success, her background in training and coaching and her own very evident drive for perfection, Pam provided us with a fresh and intelligent third part view of our businesses, developing in-depth reporting systems, identifying KPI's and developing coaching plans for areas needing improvement. Pam has a great rapport with us, our managers and our staff, and through positive coaching techniques has shown how we can grow as a business and as people. Pam has been a huge support to us personally and has helped ensure our businesses are in the best possible shape in a tough financial climate.