Category: Business Value

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Demanding customer expectations are proving to be a challenge for logistic providers. Delivery options such as same-day or overnight delivery are becoming more of a mandate than an option. Logistic providers need to seek new methods and adopt innovative strategies to ensure the quality of each delivery and enhance the overall customer experience.

More and more fleet management companies are turning to cloud-based solutions, designed to bring transparency in the supply chain operations and to improve the real-time visibility of the delivery process. Electronic proof of delivery (EPOD) is a step in the same direction that enhances traceability and efficiency.

A large number of logistics companies still rely on paper-based sign offs as proof of delivery. This not only hinders the efficiency your operations but also impedes your response time.

Here are four compelling reasons for you to make the switch to electronic proof of delivery:

1. Information Accuracy

Companies that don’t have the resources to manage complex manual work in the delivery workflow often face issues where information gets altered or lost due to human error, leading to challenges with traceability of the process. Using an electronic proof of delivery system can significantly reduce such errors and streamline the process of delivering goods and services. Since the logistic provider is able to capture every step electronically, it ensures efficiency and accuracy of the delivery. This ultimately reflects in improved stock accuracy, a stronger cash flow and better customer satisfaction.

2. Higher Productivity and Efficiency

Paper-based manual processes hinder real-time data access and visibility into the fleet operations, thus slowing down productivity of the entire delivery process. By adopting EPOD systems as a part of your supply chain process, you improve efficiency of your mobile workforce, enabling them to track the deliveries as they happen. Drivers no longer need to spend time filling out paperwork or waiting for a customer, when he is not home. Mobile devices make securing proof of delivery easy and simple with an in-built camera for image and a touch screen for information and signature capture capabilities. This expedites the process for each pickup and delivery, shaving minutes off every halt.

3. Improved Bottom Line

Using EPOD can drastically reduce the time and amount you spend on printing and document storage. By cutting down the high cost of handling paperwork and processing delivery invoices, you can reduce your cost overheads and improve your bottom line as well as worker efficiency. It eliminates the need for manual data entry, enabling your resources to allocate more time for proactive customer service and management.

4. Eco-friendly

Apart from loss of information, storage and security issues, paperwork processing poses a threat to the environment. With rising environment concerns supply chain companies and logistics providers must consider the costs of logistics connected with climate change and environmental pollution. Going paperless is an important move in the green initiatives for a company, enabling you to save money and the environment at the same time.

TrackSYNQ PLUS, now enabled with electronic proof of delivery will be a crucial element that ensures accountability in your logistics operations, improve productivity, speed-up your delivery process and lower overall costs of operations. It is important to change and change fast, if your customers can’t rely on you for service, they will switch to a competitor who can.

Fleet management is not only for dispatchers. In fact, it is one of the many pieces that shape the future of new driver technology.

The right vehicle technology improves the efficiency of the driver as well as enhances his experience. Explore a regular work day with your driver in our infographic and discover five main features of our product – trackSYNQ PLUS that can make your drivers’ jobs significantly easier.

Automated job dispatching, time-stamped logs, optimized navigation and electronic proof of delivery enable effective utilization of drivers’ time, resulting in more jobs done. Few extra deliveries by each driver can add up to a significant number – ultimately adding dollars to your bottom line.

Seeking the right vendor for your GPS tracking needs can seem to be a daunting task. The market for GPS tracking is flooded with similar looking products, making it difficult to know where to start. So, how do you choose the right supplier for your company?

Our fleet management buyer’s five point checklist is a valuable instrument to educate our consumers and help them understand the process of selecting the right vendor. The process is more about the right fit with your company rather than features and cost. Hence, you need to start by asking the right question – “does this solution meet my company’s needs?” Your objective should be to obtain a solution that solves your business challenges, gets you the support you desire and provides the most value for what is being offered.

Let’s examine the important attributes that you should consider before choosing the right partner for fleet management:

Trial Period – Before you make an investment for buying the tracking system, check if the company provides a free trial period for their product. This is an opportunity for you to not only assess their system and test their hardware but also to evaluate whether the product fulfills your business requirement. The trial period offered by the company is also a testament to the confidence of the company in the solution they are offering. It is essential that businesses seeking fleet management solutions take advantage of the trial period to evaluate the solution and make an informed decision.

Scalability – Another important factor to consider is the ability of the fleet management solution to scale with your growing business. If you expand your business geography or increase the size of your fleet, can the solution adapt to the changing business environment. When it comes to a GPS fleet tracking solution, scalability is a key criteria to consider because it enables an organization and its fleet to handle the increasing business demands while upholding secure levels of performance.

One stop shop – While selecting a GPS tracking vendor, think of the company as a business partner and not just a seller. Does the company have the potential to provide end-to-end solution for fleet management or would you need to approach multiple vendors? Some of the basic capabilities that a robust solution should offer besides tracking are – dashboard for reports, job dispatch solutions, mapping platform, optimized routing and mobile applications.

Business strength of the vendor – The overall strength of the company you are venturing into business with is a key factor to evaluate for a smooth long-term partnership. The longevity of most of the companies in the business of fleet tracking remains questionable. It is not wise from an investment perspective to partner with a company that has not established itself in the market. So, it is important to investigate about the operations of the company, their presence in the market, types of solutions that they offer and their existing client profile. Also ensure whether the company is a re-seller or has a product suite of its own

Customer Service – The final check would be to assess the customer service of the provider. Ascertain if the company has its own technical team to provide after-sales support to your business. The sales person for the GPS tracking company should act like a consultant, understand your business needs and help you identify areas for improvement. He should help your business by customizing the solution to provide you with the functionality that your business requires. Good customer support will determine if your experience with the vendor will be smooth or frustrating.

Conclusion: In conclusion, we can observe that the quality of business, approach towards customer service and business support are key factors to evaluate while choosing your GPS vendor. It is important to remember that not all fleet management providers have the same capabilities and the variability in these aspects is very high in the industry. Thus, before committing your funds into a GPS solution it is vital to get a clear understanding of your requirement, realize your objectives, ask proper questions and evaluate the vendors based on the checklist suggested to get the best deal for your business.

Going from SGTrack to TrackSYNQ: We do our best to make your journey into the world of fleet management smooth and seamless. On our panel are seasoned consultants to help you identify the solution that is the right fit for your business.

We recently re-branded from SGTrack to TrackSYNQ to reflect our presence beyond Singapore across multiple countries in South East Asia. Progressing on the principles of transparency and quality, we have extended our solution to incorporate 2nd generation MVNO SIMs that help out partners control their cost of operations. With end-to-end capabilities ranging from mapping platform and navigation solution to tracking and job dispatch, we are pioneers in location based products for the last ten years. Partner of choice for the biggest names in the industry, we aim to educate our customers and grow their business with our solutions.

On this note, we wish you good luck in your pursuit of the perfect fleet management solution.