BBM not letting people add me

I have a bold 9700. My BBM is not allowing me to add new people fully to my contact list. If I send a request the person approves but only their pin # shows up in my list, not their bbm name and I never get the request to add them (how it usually sends a request back to you). I also am unable to receive any request. However, my bbm is working fine, I am able to send and receive messages with no problem. I tried a battery pull and I also tried re registering on the host routing table. Any other ideas?