Customer Information Privacy Policy

At Owatonna Public Utilities, customer privacy is extremely important to us.

Owatonna Public Utilities does not collect personal information about customers such as name, telephone number, and e-mail address, unless a customer voluntarily submits this information to us by e-mail or other means. Owatonna Public Utilities treats all personal information obtained as confidential and does not sell such information to third parties, except upon the customer’s prior written consent or as otherwise may be authorized or required by law.

If a customer sends us an e-mail, asks for information, or provides personal information in any other way, Owatonna Public Utilities may maintain the information provided. Customer information will be shared among Owatonna Public Utilities support services as necessary to respond to requests. Owatonna Public Utilities uses personal information for billing, collecting payments, contacting customers, resolving problems, providing or improving utility services, marketing purposes, enhancing the Website, and meeting legal concerns or obligations.

Owatonna Public Utilities uses other companies to perform certain business-related functions in connection with the website and other services. Examples include mailing services, maintaining databases, and consumption comparison reports for customers. When we engage with another company to perform a function of this nature, we provide such company with personal information they need to perform that function, provided we first determine that such company’s use of the data directly advances the general welfare, health, or safety of the public.

When a customer visits our website, Owatonna Public Utilities automatically collects non-identifying information such as type of browser, IP address, computer operating system, and the domain name of website the customer used to link to us. Owatonna Public Utilities may store information on a customer’s hard drive as a “cookie”, or similar type of file, which we may use internally to help us enhance the efficiency and usefulness of the website. If a customer objects to this, they may consult the browser’s documentation for information on erasing or blocking “cookies”.

Owatonna Public Utilities makes use of sound security measures to protect personal information submitted by customers to us once it is received.

Customers having questions pertaining to the Owatonna Public Utilities Privacy Policy may contact our office through one of our many contact methods.