What our clients say

WestWood Spice were the obvious choice to assist in the customer service initiative as they are very experienced in the disability field – they understand the issues that support organisations face on a day-to-day basis as well as understanding the broader policy context in which we operate.

Ruth and Gillian demonstrated an exceptional ability to engage with staff across all levels of our organisation and provided the unique opportunity for staff to reflect on their understanding of good service delivery in the FRANS context, what factors have an impact on the quality of the services we deliver, the challenges to providing great service, and brainstorming strategies to overcome/manage some of these challenges.

I would recommend WestWood Spice to any organisation wanting advice and guidance on how to provide exceptional services under the NDIS.

Jerry McNamara, FRANS INC

Westwood Spice Consultancy’s knowledge and experience was exceptionally helpful, as their approach was very thorough, yet they also showed flexibility in developing and rephrasing promotional material by using strength-based approach and delivering the material in simple English.

Hume CHA has no hesitation in recommending the services of Westwood Spice Consultancy to anyone for their range of services and in particular those interested in improving its written communication to customers and external stakeholders.

Rodrigo Gutierrez, Hume Community Housing Association

Westwood Spice was the obvious choice to review our systems in relation to allegations of abuse, assault or risk of harm to children and adults. The reputation and track record of Westwood Spice was backed up by the experience and expertise of Ruth and Leanne who were allocated to this project. Their collective knowledge of the laws and regulations associated with protecting vulnerable people, coupled with their experience relating to service provision for people with disability, brought a deep appreciation of the context and the challenges under which Cerebral Palsy Alliance operates. The Westwood Spice team worked with our staff, our clients and our Board of Directors and were equally successful in engaging each of these groups with their warm respectful and inquisitive approach.

The results of the review undertaken by Westwood spice has informed both our practice and our policy development. I would have no hesitation in using their services again.

Jo-Anne Hewitt, Cerebral Palsy Alliance

We have had some great feedback from the people who attended the workshop facilitated by Roger West. One person said it was one of the best things they’ve done with our organisation so far!

Not only did people find the workshops really useful and part of a positive process, it was also commented that Roger’s facilitation style made it easy to speak up and listen to others.

Major organisational client

We got further in the last two days than we have in the past six months.

Workshop participant

I wanted to thank you again for your wise guidance and support through the review and drafting process of our new Strategic Plan.

Our whole team felt a difference at this Board meeting, a greater sense of unity, which we believe is due to the 2 days we shared with your facilitation.

So a big thank you from all of us!

Philanthropic Foundation – CEO

I don’t think we could have sourced a better consultant in the circumstances as Jeff had an excellent working knowledge of CELCOR and unparalleled experience in leading a public interest environmental law organisation