Terms and Conditions

Peter Cook International will make every attempt to make your online purchase from us quick, easy & painless. Please take the time to read the following information carefully, it is important you are aware of our Terms & Conditions.

When you place an order with us online for product(s) you are offering to buy it for the price stated, subject to the following terms.

OrderingAn email will be sent to you to acknowledge your order and confirm we have received it. This email is generated automatically so it does not necessarily mean that we will be able to fulfil the order. In the unlikely event that the product isn’t in stock we will contact you to discuss the matter further.

Peter Cook International may cancel any sale and not supply product(s) if it is reasonable to do so and may change or discontinue the availability of product(s) at any time at its sole discretion. If an order is cancelled, any payment made for the product(s) will be refunded in full. The does not affect your statutory rights.

All new orders are considered and treated as separate entities.

PricingWe always try to make sure that the prices on www.petercookint.com are accurate. If we discover an error in pricing of the products in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the order as cancelled). If an order is cancelled, any payment made for the products will be returned via your chosen payment method.

PaymentIf you are ordering directly from our website you must pay for your product before it is delivered and you can do so by credit/debit card, cheque or postal order.Credit Card ? We endeavour to take payments within two days of ordering your product, this doesn’t hold your order for that time period, it is simply the banking delay between your payment and the release of funds to us.

All your order details and invoices will be sent to the billing address and not the delivery address where delivery address differs to the billing address.

Back OrdersWe endeavour to keep stock of the listed items & indicate if any particular item(s) are out of stock. Should an order be placed for item(s), which are not in stock, we will contact you immediately giving details of any shortages. At this point, you may cancel the order, cancel that part of the order that is not available or accept the alternatives we have offered. If you are prepared to wait, balances will be sent when the product arrives into our warehouse, we will always offer an estimated date of delivery. We always e-mail our customers confirming that orders have been despatched. We also send e-mails, when balances are sent. You will also be informed of the method of shipment.

Shipping & HandlingPeter Cook International works in partnership with DX, our chosen courier company. Peter Cook International surrenders accountability for the package when DX collect from our depot. Responsibility for the goods passes to the customer, when the goods are handed to the carrier. We make every effort to deliver within the time stated on petercookint.com but we will not be liable for any loss caused to you by late delivery. Should insurance cover be required, it may be arranged at extra cost.

Our courier operates between 8am and 6pm on weekdays as standard, Saturday delivery can be arranged. Please specify a delivery address where someone will be able to sign for your products between these hours. If in the uncommon situation that a delivery is attempted but not achieved, then our carrier will try and deliver the package the following day, and contact you to discuss this if multiple failed attempts have been made. You will then be responsible for additional carriage charges where applicable.

Returns & RefundsUnwanted Goods ? if you return the product (in good condition) within 30 days of date of receipt, we will refund you any money which you have paid us for that product. All you pay for is any carriage charges you incur. Please enclose a copy of your order with the return, and detail on it which items are being returned, and the reason why. We reserve the right to deduct monies for any damage to the goods, up to the full value of the product, should it fail to get back to us in good condition.

Faulty Goods - We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us at the postal address below within 30 days of receipt.In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs. For help with items later than 30 days after your initial purchase please email us for more information. This does not affect your Statutory Rights.

You will be responsible for the item(s) until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (recorded delivery)

VATAll prices quoted on this website exclude VAT at the UK rate of 20%. Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. If you are from outside the EU and are unsure of the UK policy on VAT and taxes, please contact the sales team on 004411 3235 1111.

Website Terms of UsagePeter Cook International aims to provide up to date and accurate information on its web site. However there can be no guarantee as to the accuracy of the information on the site.

LinksThis Site may contain links or references to other Web sites outside of our control. Please be aware that we have no control over these sites and our privacy policy does not apply to these sites.

AccessIf you would like to review and/or update the information that you have provided to the Site, please send an e-mail to sales@petercookint.com requesting such access or change.

Choice/Opt-outYou may choose to have your name taken off the Peter Cook International e-mail list or have Peter Cook International not provide your information to others in the future by (1) sending an e-mail to sales@petercookint.com with the subject line "Unsubscribe to Peter Cook International" or "Unsubscribe to Partners," or by (2) following instructions as provided in any e-mail message from Peter Cook International.

Your Acceptance of our terms & conditionsBy using this Site, you signify your acceptance of our terms and conditions. If you do not agree to these, please do not use our Site. We reserve the right, at our discretion, to change, modify, add, or remove portions from our terms & condition at any time so visitors are encouraged to review this page from time to time. Your continued use of our Site following the posting of changes to these terms means you accept these changes.