HP - HP Service Manager 9.20

IT functions are subject not only to the enterprise-wide mandate to "deliver more with less" but also to IT-specific challenges which include the demonstration of business value and the need to maximize the availability of business-critical services. HP Service Manager is an ITIL v3-aligned, fully integrated ITSM software suite - part of HP’s Business Technology Optimization portfolio of software.

Features and benefits

Aligned with the IT service lifecycle and processes as described by ITIL v3.
Functionally rich, with cross-process integration.

Includes out-of-the-box HP and ITIL best practices, including workflows and forms.