SCD Blog

We received an email from a old customer who got an email with the following message.

“I do know, xxxxxxx, is your password. You don’t know me and you are probably wondering why you are getting this e-mail, correct?

actually, I actually installed a malware on the adult vids (sexually graphic) site and do you know what, you visited this web site to have fun (you know what I mean). While you were watching video clips, your web browser started out functioning as a RDP (Remote Desktop) having a key logger which provided me access to your display screen as well as cam. after that, my software obtained all of your contacts from your Messenger, FB, as well as email.

What exactly did I do?

I created a double-screen video. 1st part displays the video you were watching (you’ve got a nice taste lol . . .), and 2nd part shows the recording of your web camera.

exactly what should you do?

Well, in my opinion, $2900 is a fair price for our little secret. You will make the payment through Bitcoin (if you do not know this, search “how to buy bitcoin” in Google).

The biggest question was it was a password the customer had used in the past. Our best guess is someone gained access to an account they had and was able to capture name, email address and password. With this information they were able to get the scam started.

A Google search lead me to others that have received this email, and they all confirmed it was a scam.

While working on a DIVI WordPress site I wanted to check to see how the site looked in Internet Explorer. I know the client uses this browser primarily. Everything was fine in Firefox and Chrome, but in IE I get the following screen.

I choose “Report that this site does not contain threats” option since I knew the site was up-to-date and safe.

On the next screen I got the following page.

It appears the site is possibly being blocked because of the weather plug-in I am using.

I completed this form and submitted it. I got the following message.

Basically telling me Microsoft will consider my recommendation, but it is up to them to determine if the site is safe or not. This doesn’t re-assure me that my client will be able to view the site in Internet Explorer.

I sent the link to a co-worker and they had no issue. A search on the web lead me to this page.

They talk about malware possibly being installed. I searched my IE extensions and went into the Control Panel to see if any Possibly-Unwanted-Programs (PUPs) were installed; however, I didn’t see anything out of the ordinary.

I ended up resetting my Internet Explorer by going to Tools >> Internet Options >> Advanced >> Reset. After this the warning didn’t come back. My IE must have gotten a little hi-jacked.

We recently ran into a domain issue and needed to get it resolved. In working with a Godaddy tech he sent me over to www.securitytrails.com. This site allow us to see the history of the domain name to see what IP address the domain was associated with over a 1 week period.

If you run into a problem where the hitting the Windows start button and the menu doesn’t pop open then it can be a corrupt profile.

I would backing up the user data before you start this process. This is the “C:\Users\” and that user’s folder.

Open the control panel, go to “User Accounts”, “Manage User Accounts”, and remove a user. You will need Administrative privileges to do this. Make sure when doing this to delete all files so that nothing is left. Then re-create the user and verify once you are logged in that things have returned to normal.

This start menu issue that we resolved this was was only affecting the end user not the whole OS, so it was a profile corruption problem.

We had a customer with issue on several machines. One day one person had it and then a few days later another person had the issue on a different machine. I used the “Resource Manager” and saw that the memory was a little over 75% used. The biggest hog of memory was Skype using about 3 gigs of the memory.

The computer it self had 4 gigs of memory so essentially 75% was used by Skype. They barely use Skype. When the “Process Tree” was killed and Skype was quit the scanning into Softdent worked quickly.

Nextiva tech support has to switch to “Transfer Type” to use the TCP protocol. When phone is set up the first time the default set-up with the “Tranfer Type” uses the UDP protocol. This cannot be done by the administrative panel you have to call Nextiva Tech Support.

Working on a website that is using Hot Themes extension Hot Maps and the module is suddenly broken. The browser console is pointing to a an invalid API code. I logged into to Google to update the API and copying the Key I have been using for months, but the map is still broken.

Hot Themes tech support is telling me to go to the page to get the API Key.