(A customer is checking out at a self-checkout. She is about to leave when the attendant notices that she didn’t ring up a pair of shoes.)

Attendant: “Ma’am, you’re going to have to pay for those shoes.”

(The woman runs out with her items, leaving behind her $40 cash back. The attendant then tells the manager. The customer calls saying she accidentally left her $40 cash back at the register, and is transferred to the manager.)

Manager: “I can’t help you over the phone. You’ll need to come in and get it.”

Caller: “Can I send my son in?”

Manager: “No, we don’t know who your son is or what he looks like. You’ll have to come in yourself and get it.”