TripAdvisor Traveler Rating:

2.05Cleanliness

4.05Location

1.05Rooms

5.05Service

3.05SleepQuality

2.05Value

2.05

“So many problems with one room...”

Aug 15, 2013Mnop123 A, Peoria

This hotel suffers from a lack of maintenance. We were surprised to find so many problems with the room. The staff were friendly and courteous and the lobby was clean, but the room was terrible. Broken chair back, stained seat cushions, dirty carpet, defective wall outlets, a broken wall lamp, bad plumbing, mildew, unwashed flecks on bathroom wall by trash can, and more. The room also had that "it may be a non-smoking room now but the carpet remembers" smell. The place is just sadly run down and inadequately cleaned.

Read management response to this review.

Management response from HospitalityMgr, Manager

I am truly sorry to learn of your disappointment with us during your recent stay and apologize for any discomfort you experienced here. Our goal is to provide all guests with excellent service and accommodations and we take it very seriously when find that we have fallen short. I will use your review in discussions and training to improve our operation and hope you will consider giving us another chance to earn your trust in the future.
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