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Multi-Tenant Cloud Architecture

Multi-tenancy—the ability for a software vendor to provision its application to multiple customers from a single, unified infrastructure—is the core design principle behind cloud applications. Companies like Sage Intacct and Salesforce.com rely on multi-tenancy to securely and reliably deliver mission-critical applications to small start-ups and large public companies. A multi-tenant cloud architecture compels cloud vendors to innovate entirely new approaches to scalability, customization, user experience, and interoperability, which means customers can access broader and richer capabilities than in traditional single-tenant solutions. But multi-tenancy alone isn’t enough. A vendor can't merely design a multi-tenant cloud architecture without addressing a host of design challenges.

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A multi-tenant cloud architecture simply means that users share a common pool of resources. Sage Intacct manages its multi-tenant cloud architecture as a single discrete unit, instead of managing an infrastructure for each client. This allows us to efficiently manage all aspects of disaster recovery, security, and backups on a single platform rather than for each individual customer.

This ability to manage one complete system is at the heart of how we operate our service economically. Extending this principle, it also means that all customers run the same version of our software because we manage the entire upgrade process on their behalf. For Sage Intacct, that translates into added efficiency, since we must support only one version of the software and can release new upgrades each quarter. And it’s better for customers who no longer need to devote time and resources to planning, testing, and deploying upgrades. At all times, they’re always on the latest, greatest version.

Because of the great integration with Salesforce, our new sales flow into Sage Intacct seamlessly. Sage Intacct creates the initial invoice, which we can easily turn into a recurring invoice for perpetuity. Our teams can access customer information or accounts receivable details in either system from anywhere.