CEN 03/015 - Frequently Asked Questions about Online Apply

CEN 03/015 - Frequently Asked Questions about Online Apply

Q. What should I do if there is lot of delay in accessing the page?

Try to submit the application earlier as there will be
multitude of candidates trying concurrently. Speed for On-Line Application on
Internet, is based on various factors like Internet Speed, large number of
applicants trying to register the application at the same time etc. Therefore if
you are not able to get the pages for registration immediately, please retry
after a gap of 15 minutes or during off-peak hours during the night.
How do I know that my application is registered?

There are four stages in registration. Your registration is
successful only on completion of all the stages including the fee payment (if
applicable) and photo upload. You will receive an email and SMS alert on the
completion of successful registration. After the primary registration, you will
receive the Registration Number. Please preserve it for future use as all
subsequent logins are only based the Registration Number and your Date of
Birth.Kindly note that successful registration does not imply that application
has been accepted. Eligible/Rejection status will be put up after scrutiny.

Q. I did not receive the email intimation for registration of my
application?

The Registration Number is sent by auto-response Confirmation
emails. Delivery of these emails purely depends upon the correctness of E-Mail
ID provided, Policy of your E-Mail Service Provider to accept and divert such
emails under Bulk or Spam Mails or bounce back such mails without accepting it
due to heavy number of emails generated by our Applications. In case of Govt./
official /company Email Ids, delivery is controlled by your Company Policies.
Therefore, please do not expect replies from us, if you do not receive such
confirmation / auto-response Emails. Please contact Helpdesk if you are unable
to proceed with your registration.

How do I re-confirm that my application is saved?

In case of doubt about the successful Registration, candidates are advised to
visit the Page for Re-Print of Application, generate the Printout and preserve
the hard copy (printout) of the Application.

Please refer to Point No.4. If you do not get the application printout
through Re-Print option, your application is not saved. Please re-apply.

Q. I did not receive the acknowledgement / reply to my email
communication?

"Reply to" Email Id for the Application is created for the
convenience of the Candidates for genuine communications. Please do not use this
address to send back the emails for "Acknowledgment", "Vacation Mail",
"Friendship Offers", "Sales Offers" etc. Our Email Server is configured to
delete such emails automatically.

Q. What details should I retain while replying to auto-response emails?

You need not respond to auto-response emails. But please preserve the
Registration ID, which is the main basis for your future logins to reprint
application, download Admit Card etc.

Q. To whom should I write for any problem?

For technical queries, please write to the email id of the respective RRB,
which is as given below. Please write to the correct email ID of each RRB to get
a reply.

Location

Tech Queries

Ahmedabad

tq.ahm(at)rrbonlinereg.in

Ajmer

tq.ajm(at)rrbonlinereg.in

Allahabad

tq.ald(at)rrbonlinereg.in

Bengaluru

tq.bgl(at)rrbonlinereg.in

Bhopal

tq.bpl(at)rrbonlinereg.in

Bhubaneswar

tq.bhu(at)rrbonlinereg.in

Bilaspur

tq.bsp(at)rrbonlinereg.in

Chandigarh

tq.cdg(at)rrbonlinereg.in

Chennai

tq.chn(at)rrbonlinereg.in

Gorakhpur

tq.gkp(at)rrbonlinereg.in

Guwahati

tq.guw(at)rrbonlinereg.in

Jammu

tq.jam(at)rrbonlinereg.in

Kolkata

tq.kol(at)rrbonlinereg.in

Malda

tq.mal(at)rrbonlinereg.in

Mumbai

tq.mum(at)rrbonlinereg.in

Muzaffarpur

tq.muz(at)rrbonlinereg.in

Patna

tq.pat(at)rrbonlinereg.in

Ranchi

tq.ran(at)rrbonlinereg.in

Secunderabad

tq.sec(at)rrbonlinereg.in

Siliguri

tq.sil(at)rrbonlinereg.in

Thiruvananthapuram

tq.tvm(at)rrbonlinereg.in

Q. What details should I provide while writing for the problem?

Please do not forget to provide following details while
writing to us: (1) REGISTRATION NUMBER (2) DATE OF BIRTH & (3) FULL NAME as
entered in application. In case of application failure or any error message, we
would like to have the screenshot of the error in JPG, GIF format or as MS Word
file. Additionally, you may provide the PC Details including the Operating
System (like Windows XP, Vista, Linux etc.) & Internet Browser & version (like
Internet Explorer 6.0, Mozilla 3.0, Firefox 3.5 etc.) used.

Q. I want to change / correct the details I entered in the Application?

You have to be very careful when you fill in your
registration. If you want to change your application at any point of time, you
have to choose 'Modify Application' from the Home Page of the Registration
Portal. You have to pay an Edit Fee of Rs.100/- for modifying an application
made already. After successful payment of the fee, you can edit your application
in the same RRB or change your application from RRB to another.
HOWEVER YOU WILL NOT BE ABLE TO EDIT THE EMAIL ID and MOBILE NUMBER WITH WHICH
YOU HAVE REGISTERED.

Q. Can I apply to a different RRB altogether?

Yes. To change your application from one RRB to another,
choose 'Modify Application' from the Home Page of the Registration Portal. You
have to pay an Edit Fee of Rs.100/- for modifying an application made already.
After successful payment of the fee, your original application will be cancelled
and you can choose the new RRB to which you want to apply. A new Registration
Number is generated for the new RRB. You have to login using the New
Registration Number to the new RRB and complete your registration.

Q. I am unable to make the payment? How can I de-select Fee Exemption
option?

Q. I have completed my Preliminary Registration and have got my
Registration Number. Now I want to change some details or want to apply to
another RRB. How can I do that?

Once you have submitted your details for Primary Registration
and the Registration Number has been generated, you cannot modify these details
immediately. Please complete the full registration and then choose the "Modify
Application" option from the main page of the website and make change in any of
the details (except for email-id) or apply to another RRB altogether.

However if you have not activated the email link and the Registration Number
has NOT BEEN GENERATED, you can enter your Primary Registration again with the
correct details.

Q. How will the exam centre be allocated?

In the second stage of the Online Registration, you can
choose upto five cities for your exam. Efforts will be made to allot your exam
centre in one of these five options. However in case of any exigency, RRB
reserves the right to allot the exam centre in any other city also.

Q. I have completed my graduation in Correspondence/Distance Mode. Am I
eligible to apply?

Yes, provided you have completed 12 years of schooling
through an examination conducted by a Board/University OR have passed an
entrance test conducted by the university AND are not below 18 years of age as
on 1st July of the year of admission to the course AND the degree so obtained is
of 3 years duration as on the date of submission of the ONLINE application for
this Centralized Employment Notice.

Q. I am a Serving Railway Employee. What should I indicate in the "Service
To Date" field?

As you are a serving employee, please enter the date of application, ie the
current date in the "Service To Date" field.