Quality and the context of an organization

An illustrated talk by David Hoyle author of the ISO 9000 Quality Systems Handbook 7th Edition in which he explains why it’s necessary to understand the context of an organization and why this requirement has been introduced into ISO 9001. He explains several key concepts that frame the requirements, redefining what a QMSis en route. He then examines the effect of these requirements on an existing QMS, identifying some new activities that will need to be carried out and finally explains how conformity with this requirement may be demonstrated.