Job Description

Company

Business enterprise operating in the field of technology and healthcare. The company has spread across 31 countries offering a wide range of software and hardware services and solutions including R&D, technology services, Remote Infrastructure Management, IT hardware, system integration, distribution of technology and telecom products. It has a unique management philosophy based on trust and transparency where the employee comes first.

Requirements

Native /Fluent Dutch and Fluent English

Help desk, customer service, and support experience

Microsoft Windows, OS expertise level - “Advanced User”

Basic knowledge of current Anti-Malware and Firewall products

Basic knowledge of networking technologies (TCP/IP, DNS, WLAN)

Disciplined, systematic - problem solving skills required

Responsibilities

Providing customer support by phone, email ,or chat

Diagnosing the issue and provide a path to resolving inquiries

Logging calls from customers into Contact Management System

Demonstrating a high level of customer service when helping a customer