SERVICE DIRECTORY AIRCRAFT

Transcription

1 AIRCRAFT SERVICE DIRECTORY With the largest, most extensive service network of any aviation manufacturer, we keep our family in the air no matter where they fly.

2 AIRCRAFT SERVICE DIRECTORY

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4 Valued Friends and Customers, We are in the midst of an exciting time at Textron Aviation. With the coming together of Beechcraft and Cessna earlier this year, a strengthened product support and service network has resulted for Beechcraft, Cessna and Hawker customers. Our combined network includes 21 company-owned service facilities and more than 40 mobile service units around the world all dedicated to delivering awardwinning service directly to our customers. The Textron Aviation service organization continues to look for ways to enhance the aircraft ownership experience through simplifying aircraft ownership, reducing operating costs and increasing resale value. We continue to invest in aircraft improvements in terms of network accessibility, upgrade and modification options, parts distribution and compliance capabilities. Building long-term relationships through uncompromising service and product support continues to be the driving spirit of the Textron Aviation team. Our combined experience, resources and unequalled tenure deliver the highest level of customer service to you. Reliability and service are hallmarks of the Cessna, Beechcraft and Hawker brands. Through this directory, you have access to a worldwide support team dedicated to providing you the support and resources you need to ensure you receive a best-in-class service experience. As always, I welcome your feedback and can be reached at or by phone at Brad Thress Senior Vice President, Customer Service

35 DISCOVER A BRAND NEW AIRCRAFT IN THE ONE YOU ALREADY OWN. Aftermarket Sales and Support Whether it's exterior or interior modernization upgrades, our team is here to save you time and increase the value of your aircraft by bringing it up to new model standards. Contact one of your representatives to discover the beauty, safety, and functionality of a brand new aircraft in the aircraft you already own. 27 Aircraft Service Directory

41 YOUR PARTNER IN THE FIELD. Field Service Engineers Field Service is your partner in the field and your direct, local contact to your Beechcraft, Cessna or Hawker aircraft. Our Field Service Engineers (FSE) team forms a worldwide network of service engineers dedicated to keeping your aircraft ready to fly and to answering your specific questions. Every aircraft is assigned a specific FSE, based on its location. Your FSE is ready to provide on-site support, diagnostic assistance, and AOG support for every aircraft model. Each FSE is a certified A&P mechanic with access to extensive technical manuals and detailed vendor documentation. 33 Aircraft Service Directory

49 WE'LL KEEP YOU FLYING. Mobile Support Services Our Mobile Service Units (MSU) are equipped with everything required for both scheduled and unscheduled aircraft service. These vehicles are stocked and ready to perform inspections, RVSM checks, and engine, tire, and brake service on your aircraft all at your location. Save time, lower costs, and reduce flight cycles with our MSU program. To dispatch an MSU, call the regional Service Center closest to you. 41 Aircraft Service Directory

53 PROTECTING THE QUALITY AND VALUE OF YOUR AIRCRAFT. Parts and Programs Textron Aviation offers worldwide parts availability and service programs designed to reduce your maintenance costs precisely and predictably. This includes guaranteed maximums on labor and materials fees, predictable pricing, a dependable parts inventory, and no surprises. Our owner-support system is made up of programs that increase efficiency, reduce costs, and optimize the resale value of your aircraft. With our programs, you can protect nearly every system in your aircraft, including wear-out items. You ll have the convenience of a single point of contact to handle any questions or concerns as well as expedited turnaround times on service events. 45 Aircraft Service Directory

58 Technical Support Our model-specific teams have proven to be invaluable in answering questions and solving problems. Staffed with experts dedicated exclusively to the support of one model, both current and legacy, you can be assured of top-level guidance and support. CESSNA TECHNICAL SUPPORT: Toll Free: Direct Line: HAWKER AND BEECHCRAFT SUPPORT: Toll Free: Direct Line: Aircraft Service Directory

59 Technical Publications Textron Aviation Services offers the most comprehensive library of technical publications in the industry offering the most advanced, fully-interactive illustrated manuals. Our publications give you the aircraft information needed quickly and efficiently whether it s a current production aircraft model or an out-of-production model. CESSNA TECHNICAL PUBLICATIONS: , Option 2 or , Option 3 BEECHCRAFT AND HAWKER TECHNICAL PUBLICATIONS or Technical Support and Publications 52

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