enterbet NEWS AND UPDATES

In today's sportsbook news industry video broadcast, newswoman Natalie covers the latest player complaints to surface in the SBR newswire, including a dispute against Enterbet Sportsbook - a shop that has been plagued with issues throughout its history. | Video report

An Enterbet Sportsbook (SBR rating D-) player has submitted a complaint. The player has claimed that the betting site has owed him $600 since June of 2014, and is now refusing payment on the grounds that there are discrepancies with his play in the casino. He has claimed that Enterbet has not provided an explanation on what the discrepancies are. | Enterbet report

Enterbet (SBR rating D-) management has addressed the sportsbook dispute reported by SBR on December 3rd. A player had his $4,000 balance confiscated and his account closed on the grounds that he was connected to a player previously banned for defrauding the company. The dispute remains open and is being discussed.

An EnterBet (SBR rating D-) claims a $4,000 balance has been confiscated. The player states that after two months of waiting for a status update on a requested payout, EnterBet claimed someone linked to the player reversed a charge. EnterBet closed the player's account and provided no other details. The player denies the charge. SBR is investigating.

An EnterBet (SBR rating D-) player who filed an SBR complaint on December 7th, 2011 has been paid. The player detailed in his claim against EnterBet that he had been owed $2,000 for approximately two years. The player had written off his chances at ever being paid from the notorious slow-pay outfit, which caters mostly to casino players these days. SBR contacted EnterBet on the player's behalf in December, but the case fell cold. On Monday, March 19th, 2012, an EnterBet manager contacted SBR stating that the claim had been settled. The player allegedly received an agreed upon amount, as records of his old balance were allegedly lost. SBR has contacted the player to confirm the amount paid and his acceptance of the reported deal.

An EnterBet (SBR rating D-) player tells SBR that a $2,000 balance held at the sportsbook has been erased. The player claims that he originally requested a withdrawal approximately two years ago, and had written off his chances at ever collecting from the notorious slow/no-pay outfit. EnterBet customer support has claimed to have no knowledge of the funds. SBR is attempting to reach a member of EnterBet management.

SBR receives little feedback from GoTo Entertainment group players. In September of 2011, SBR reported that a BetGoTo (SBR rating D-) player who had received only partial payments over the course of the last three years was still owed $2,700 since October of 2011. GoTo group players with payment complaints are asked to submit a sportsbook complaint form or write to help@sportsbookreview.com.

A BetGoTo (SBR rating D-) player has written SBR with a payment complaint. The player tells SBR that he has received some small payouts over the course of three years from the slow-pay sportsbook and casino group, but is currently waiting on approximately $2,700 since October of 2010. The player reports sending numerous emails to BetGoTo to attempt to receive an update on his withdrawal status.

On August 1st, 2009, BetGoTo entered the SBR sportsbook ratings guide under slow-pay sportsbook group GoToEntertainment, which is most known for powering GoToCasino, Enterbet, and dozens of similar brands. The group is headquartered in San Jose, Costa Rica, staying below the radar and operating off mailer lists. The family is not believed to have many current active players. GoTo briefly operated out of the BetPhoenix (SBR rating C) facility in 2010 before being ejected. During the Go-To stay, BetPhoenix paid $10,000 to delinquent accounts.

On December 10th, 2010, a GoToEntertainment group player reported not being paid two Moneybookers withdrawals totaling $5,000. Since then, SBR has received little from GoTo group players. Those with feedback are urged to write to help@sportsbookreview.com, or to submit a sportsbook complaint form detailing their situations. Alternatively, players may dial 1-830-255-4677 during normal business hours to speak with an SBR dispute analyst.

A GoToEntertainment (SBR rating D-) player reports not being paid for over one year. The player has a balance of $18,203 and two pending Moneybookers withdrawals of $5,000. On 7/19, SBR reported that the GoToEntertainment Group, which includes Enterbet and GoToCasino, left the BetPhoenix building and platform before a takeover deal was finalized. $10,000 was paid to delinquent GoTo account holders during GoTo's brief period in the BetPhoenix office.

Update, 9/04/2010: The GoToEntertainment Group including Enterbet and GoToCasino have been ejected from the BetPhoenix building and platform. BetPhoenix was hopeful it could provide motivation to GoTo to pay owed players and become profitable under the Phoenix umbrella. BetPhoenix paid over $10,000 to delinquent GoTo account holders during the month GoTo Entertainment was operating from the Phoenix building.

An Enterbet (SBR rating D-) player has written into SBR with new hope after reading the recent report that highlighted the GoToEntertainment groups move into the BetPhoenix (SBR rating B+) platform. BetPhoenix is not backing the GoToGroup but has told SBR that the hosting arrangement is contingent on GoTo paying owed players.

Its been well over a year, since I last spoke to you about, slow pay/no pay enterbet. To be honest, I had giving up all hopes of receiving my remaining balance of $1941.05. Until I read your article, about betphoneix contingency to back enterbet, once all owed players has been paid. I would hope, that this would be a chance for me, to finally be cashed out in full. And ask that you would include my account, to the list, of slow pay, dating back as far as 2008.

Update, 9/04/2010: The GoToEntertainment Group including Enterbet and GoToCasino have been ejected from the BetPhoenix building and platform. BetPhoenix was hopeful it could provide motivation to GoTo to pay owed players and become profitable under the Phoenix umbrella. BetPhoenix paid over $10,000 to delinquent GoTo account holders during the month GoTo Entertainment was operating from the Phoenix building.

The GoToEntertainment Sportsbook Group, which includes EnterBet (SBR rating D-), GoToEntertainment (SBR rating D-) and GoToCasino (SBR rating D-) has moved into the BetPhoenix (SBR rating B+) office and onto the same wagering platform. BetPhoenix is not backing the GoTo Group but tells SBR that the arrangement is contingent on GoTo paying owed players including the 6 players who have reported not being paid to SBR.

Player 1: A GoToCasino player reports being slow-paid $250 from an April 30th payout request.
Player 2: A GoToCasino player reported being slow-paid $250 from a February 3rd withdrawal request.
Player 3: A GoToCasino player reported being slow-paid from a $6,300 withdrawal requested in June of 2009.
Player 4: A GoToCasino player reported being slow-paid $650 from a March 1st payout request.
Player 5: A GoToCasino player reported being slow-paid $2017 from a late 2009 payout request.
Player 6: An Enterbet player reports being slow-paid $1500 from a November 2009 payment request.

In a recent letter to SBR, a GoTo group manager acknowledged the slow-pay delays:

GoTo:

We are a couple weeks backed up on our payouts as always happens this time of year, but {name ommitted} payout will be sent next week.

An EnterBet (SBR rating D-) player has reported being slow-paid $5,300. He requested $1,000 on February 7th, $1,900 on February 14th, and $2,400 on February 28th. On April 10th EnterBet credited the player's gaming account with $1,900, which is the amount of his second payment request. After calling to speak with EnterBet, EnterBet claimed they could not remove the credit from his account and provided no other updates on the payout status for this amount nor the two other outstanding withdrawal requests. EnterBet allegedly threatened to charge the player $100 for each phonecall made in regard to his payment status. To date no payments have been received from EnterBet. SBR inquiries have been ignored.

An EnterBet (SBR rating D-) slow-pay complaint has been received. The EnterBet player requested payment of $830 three weeks ago, and has been no indication on the status of his payout request. EnterBet is the same sportsbook that stated it would intentionally slowpay correlated parlay players.

Two EnterBet (SBR rating D-) players have filed slow pay complaints with SBR in the last month. The first player requested his $4000 balance 18 months ago, while the second player requested $1500 in early November. In a discussion with EnterBet management on behalf of the two players, EnterBet stated the following:

EnterBet:

"These two players were verbally warned not to play correlated parlays. They'll get paid, but I am going to slowpay anyone that does this."

Correlated bets are wagers where the favorite is parlayed with the over, or dog with the under in the same game, or parlaying two bets where winning the first leg makes the second more likely to win. The industry standard in dealing with correlated bets is to block games with too high of a correlation between the pointspread and total from being accepted by the betting software. Enterbet chose to instead accept all correlated parlays. SBR is continuing to speak with EnterBet on the unprecedented decision to intentionally slow pay the winning players.

An Enterbet (SBR rating D-) player has filed a slow pay complaint. The player requested $1500 on November 29th, and has not received payment since. SBR will contact Enterbet to inquire as to his payment status. Enterbet is part of the GoToEntertainment family of sportsbooks, which also houses slow-pay sportsbook GoToCasino (SBR rating D-).

The Enterbet (SBR rating D-) player from the September 25th report has written in to update SBR that he has not received any payment toward his $19522.33 owed since June of 2008, when he last received $250. SBR advises the players with balances at Enterbet cease wagering whilst their funds are still in limbo. It is not uncommon for a sportsbook to continue to delay players that have shown a propensity to bet through alleged processor problems.

An EnterBet (SBR rating D-) player has stated that it has been 8 months since he last received payment from EnterBet. EnterBet has a history of being unable to pay even modestly sized winners in full and instead establishes payment plans with most bettors. SBR advises that players currently being slow paid cease all wagering activity until EnterBet issues payment.

EnterBet (SBR rating D-) has not found an answer to its ongoing sporadic payment cycles. The small post-up shop, which is based out of San Jose, Costa Rica has not made secret of the fact that players even with modest earnings have been placed on payment plans. One such player wrote in to SBR indicating that he has not received a payment in more than three months, and the payments he had received were $250 at a time. The player is owed $1952.33. SBR advises that any player with a balance at EnterBet, or any GoToEntertainment sportsbook ceases all wagering activity until payments are received.

Enterbet (SBR rating D-) to player:Sorry for the delay in responding. Your payout is still being delayed due to some company restructuring. I have been asked by accounting to let you know that payments will come but they will not be available in the short term. The companies resources are committed to paying down former employees and keeping the operations running. Please remain patient and contact me back in about two weeks for an update.
Current players are hopeful that Enterbet is buying time before football season begins. The GoTo Entertainment Group routinely puts players on payment plans during the much slower baseball season as they await new deposits and credit revenue.

New payout complaint from Enterbet (SBR rating D-)Player: I request payout since 1/15/2009, But no reply anymore. I send e-mail to the company, the result is same too, like throw to the sea . The live chart staff told me ask their manager directly, But I can't touch still. My account has $7,826.19,Multiple winners of more than $1,000 from this family of books have reported payout delays or being put on a payment plan. The last report of payment to a slow-paid player was in the second week of January. Calls and emails to Enterbet management have not been answered.

VAcasino enters the SBR rating guide at D-. VAcasino is part of the GoTo Entertainment Group. Goto's flagship sportsbook, Enterbet was lowered to D- in July after a third slow-paid player was put on a payment plan. That player has received two monthly installments of $500 each and is waiting for the third installment that was due in August. GoTo Entertanment is located in San Jose, Costa Rica.

SBR mailbagQ: SBR, have you any information on OrlandoCasino. I dont see them on the rating site. They have 50% bonus. Is it legit?? - Andrew

A: OrlandoCasino is sister site of OrlandoSportsbook (SBR rating D-) and is also part of the GoTo Entertainment Group. GoTo's flagship sportsbook, Enterbet (SBR rating D-) was lowered to D- in July after a third slow-paid player was put on a payment plan. Players continue to write to SBR complaining of being stalled. SBR advises players to resist the bonus and avoid this sportsbook.

WagerPointenters the SBR rating guide at D-. WagerPoint is part of the GoTo Entertainment Group. Goto's flagship sportsbook, Enterbet was lowered to D- in July after a third slow-paid player was put on a payment plan. That player has received two monthly installments of $500 each and is waiting for the third installment that was due in August. GoTo Entertanment is located in San Jose, Costa Rica.