The Saga of Linn Continues... (and now we know her last name!)

"Two weeks ago my Kindle started showing stripes on the screen and I contacted Amazon support," Linn Jordet Nygaard told NBC News. "Someone immediately found the Kindle in the system and told me they would replace it free of charge. They could only ship the replacement to UK because it was originally purchased there, and I told them I would find an address the next day. (I live in Norway, but have a friend who lives in London.)"

Nygaard was pleased with Amazon's prompt service, she told us, even though this was her second Kindle to fall victim to "stripes" on the ePaper screen.

But when Nygaard attempted to log into her Amazon account the next day, her account was suspended — and with it access to her library of 43 books. More from NBC Technology.