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Consumer Complaint

Stan - Long Beach, CA - Frontier Communication stealing by any other name

8/19/2017

Companies Involved:

Frontier Communications

Issue Area:

Telecommunications

Frontier agents actually tell you on the phone that a legitimate refund of $100 will automatically be rejected by reviewers. Automatically ! Even if it is true and correct claim. Agents willfully break up the claim into amounts smaller than 100. to help get them paid. event then, more than 80% of the time, they are not paid. agents actually tell me to call back every 10 days to find out about a refund I am owed - even though they proof of delivery of their equipment. The promise to call back and do not. The promise charges that are only good based on a number of promotions they cobble together. It is not a true contract with a fixed bill as it should be. Every month the amount changes and when i call - they spend 45 minutes looking for new promotions to change the bill. And so the months go..this company is stealing money from its customers because they can. there is little to know competition and they're betting people will not cut off their nose to spite their face. I have an incorrect charge going back 6 months and the agent was only authorized to refund 3 months...I am owed the money. they acknowledge the mistake. How can a company do this?