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Monthly Archives: June 2011

An employee in my company totally blew it. The blowout was for something critical that improves how we connect with our clients – and for context – it was big. This time, it was truly his responsibility (sometimes it’s management’s because we do not clearly define performance expectations, or give the required level of authority, …

When it comes to fast-shifting product lines, Google is a powerhouse, with an ever-evolving array of offerings and new features. So how does the search megalith manage to keep its sales associates up to date with what they’re selling? Fast Company recently spoke to the company’s learning and development manager Debbie Newhouse to find out. …

Serious skill is required to navigate the galactic asteroid fields of employee management. Whether you’ve mastered the art of the Jedi Mind Trick — or your employees would sooner follow instructions from a Wookie — here are some specific ways in which your management skills can benefit from the ancient trials of Jedi training. (Click …

If you ask me if mobile learning has arrived, and you ask me this week, I’ll say “yes.” Though, I am jaded because last week I popped in on the ELearning Guild’s Mobile Learning Conference in San Jose, and have been following the conference back channel with great intent — so mobile learning is on …

A futurist’s out-of-the-box ideas on how education should develop provide inspiration for the training programs of today. Among the proposed solutions to America’s much-discussed crisis in public education are merit pay for teachers, more charter schools and curriculum reform. But recently the blog of The Futurist magazine offered a less common vision of where America’s …