Citizen expectations for responsive government services put ever-growing pressure on agencies to be more efficient and accountable. At the same time, government is expected to meet these demands with overstretched budgets and increased transparency. But without a common framework for collecting and sharing information, coordination, and monitoring, it's difficult for agencies to fulfill their diverse administrative responsibilities in an integrated way.

Microsoft Dynamics CRM business management software helps to solve these challenges. Designed to capture knowledge and store it in a way that allows for rapid retrieval and predictable follow-through, Microsoft Dynamics CRM can help reduce redundant efforts and save time and money. It can even result in speedier, more consistent customer service, while satisfying obligations for regulatory compliance.