Phone Support

If you've ever had a cloud web hosting account in the past or you have dealt with any other type of online service, you're probably well aware from your personal experience that for certain things it's better to talk to a live person over the phone rather than exchange support tickets or email messages. In order to find out more about a particular service before you buy it or if something small-scale needs to be done, for example, it'll be much easier and a lot faster to do it live. When you have the option to seek the advice of representatives over the phone, it is very likely that you're working with an actual website hosting provider, not just a reseller. The type of support that you will get by phone differs between different companies - from general issues to experienced tech support. Usually the majority of suppliers offer pre-sales assistance and 1st level phone support, while more complex tech matters are managed through e-mail or tickets.

Phone Support in Cloud Web Hosting

We believe that the option to speak with a live consultant is very important, for that reason we have three support lines around the globe (USA, UK and Australia) and you'll be able to reach us over the phone for 14 hours a day. If you consider getting one of our Linux cloud web hosting packages, for instance, you will be able to phone us and find more about our services prior to ordering to ensure that we do cover all the system requirements for your sites. After the purchase, you'll be able to get in touch with us about any sales or billing troubles you may experience, or get any kind of general or basic tech info you need. We have aimed to find the perfect balance between phone and ticket support, so for strictly technical matters you have to use our ticketing system, which will help you track the communication as well as any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

When you need more details about the Linux semi-dedicated hosting packages that we provide, you are able to call some of the three support lines we have worldwide - in the United States of America, Great Britain and Australia. In this way, you'll be able to check ahead of time if our services will be suitable for your sites. If you are already our client and you've got a semi-dedicated account, you will be able to contact us over the phone for fourteen hours a day about any type of billing or common queries. For strictly tech issues you can use our ticketing system and communicate with our tech support since someissues just require additional time to be resolved, but we can assist you over the phone with quite a lot of minor technical issues as well, saving you efforts and time.