Not one but two sessions at the 2013 TAHC Winter Legislative Conference on January 24, 2013, will be on marketing home care via the Internet and social media. If you’re attending the conference held in Austin, TX, you’ll have opportunities to learn how to stay current with your social media[…]

How exciting to be accepted to speak at the American Society on Aging’s 2013 Aging in America Conference in Chicago, IL. The last time I presented there was in 1997. This time, I’ll be presenting a 60-minute workshop alongside Sheila McMackin of Wellspring Personal Care, titled The Warp and the[…]

The National Association for Home Care & Hospice’s Annual Meeting & Exposition is coming up later this month, and this year’s focus will be on riding the high-tech tide into the future of home care! It’s no secret that the world and the home care industry are embracing newer and[…]

Working with many agencies and vendors to the home care industry, and having spent years working in home care myself, I’ve seen the changes the industry has gone through and am very aware of the technological brink we are currently poised to breech. With more and more seniors becoming active[…]

My keynote speech this morning at the Texas Association for Home Care & Hospice, “Bigger & Better Customer Service: Winning and keeping clients in today’s market,” shared my version of ‘lagniappe’ and how we add that extra dollop to home care. Today’s home care market has competitive and economic challenges that[…]