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Learn how Smart Simplicity was used in a financial services company to diagnose the root causes of complicatedness and change the way people worked.

Monica Wegner is a core member of The Boston Consulting Group’s Consumer; Marketing, Sales & Pricing; and People & Organization practices, and she leads BCG’s consumer insight work in Australia and New Zealand.

Since joining BCG in 2004, Monica has worked across a broad range of industries to help clients enhance customer insight and customer experience design, and she is a key contributor to BCG’s global consumer sentiment survey. Monica also has deep expertise in organizational transformation and change management in the retail, travel and tourism, and financial services sectors.

Over the course of her career, Monica has partnered with numerous clients to help them make fundamental changes to offset threats to their business model and drive the next phase of growth. She has provided end-to-end support for many large-scale transformations—handling everything from helping companies define where they want to go to implementing the changes that get them there.

Monica has also taken on a number of roles at clients to help them drive their transformations, such as becoming head of transformation for a travel distribution company and general manager of customer experience at a trade merchant.

Prior to joining BCG, Monica was senior consultant with The NTF Group, advising clients on how to enhance the return on their marketing investments through an in-depth understanding of consumer behavior. She also performed in several professional orchestras.

Areas of Expertise

Leads BCG’s consumer insight work in Australia and New Zealand

Customer experience

Retail

Travel and tourism

Financial services

Large-scale transformation

Change management

Employee engagement

Behavioral change

Organization design

Honors and Awards

Macquarie University Vice-Chancellor’s Commendation

Macquarie University Alan Knott Medal

Education

MBA, Macquarie Graduate School of Management

Postgraduate diploma, orchestral training, Guildhall School of Music and Drama, London

The Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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