Auto-Renewal of Orders

What is Auto-Renewal?

The Auto-Renewal feature is a convenient way of having your customers' orders renewed prior to expiration, without having to remember the date or go through the entire purchase and activation process.

How does Auto-Renewal work?

For those orders that have the Auto-Renewal setting enabled, Auto-Renewal will be attempted:

7 days in advance, for orders which have a tenure less than 3 months

30 days in advance, for orders which have a tenure greater than 3 months

The system will use the customer's available balance to complete the renewal process. Should the balance fall short at the time of attempting Auto-Renewal, the customer's payment method at Paypal will be charged to complete the process. Should the cards not work, the customer must manually renew the orders to avoid losing them.

Note

An Order will be Auto-Renewed for a duration equivalent to the tenure for which the order was purchased or last renewed.

The Auto-Renewal setting can be managed for each order from within the customer / reseller control panel.
Auto-Renewal setting can be turned ON / OFF for a particular order from the Order Information view1, using the ON / OFF toggle.

A customer/reseller can also turn Auto-Renewal ON for a particular order while manually renewing it. If the customer/reseller turns Auto-Renewal ON, then the system will attempt to Auto-Renewal that order next renewal cycle onwards. Hence, the customer/reseller must complete the current process of manual renewal.

Customer's Advance Account does not have sufficient balance to cover the total Renewal cost.

Note

While attempting Auto-Renewal for a set of Orders, if funds fall short, the system will NOT use the existing funds to renew only a few Orders . Hence, Auto-Renewal will fail for an entire set of orders if the balance in the account is insufficient.

The Order is Suspended.

The Order is Locked by OFFICIALWEBHOSTING - Domain Registration and Webhosting.

Auto-Renewal is not supported for a specific Product category.

The Order has a pending action associated with it, waiting to be processed.