How Is the TT box connected to the router? Is it a direct ethernet cable or Power Line Adapters?

IMPORTANT !!!!!!

Could you please ensure that your community profile includes your PHONE NUMBER as OCE's will need this to tie up your screen name to your account. (click on your avatar to view the information > Settings > Launch Profile Wizard,put your phone number in box, then scroll to the bottom of page and click save)

If this has helped and solved your problem, please mark it as Best Answer so that OCE's or others do not spend time looking for alternatives.

Try the software update as advised by fre55die and let me know if the issue remains.

Thanks

Karl.

Thank you @fre55die and @OCE_Karl but the software was updated to the latest version as part of the re-install procedure. It says that the Component software is currently 3.5.116(9deb70) and the Manufacturer software is 77.47.119

The software update check was for the missing boost channels in the guide.

The software will be up to date, so will not be updated, but the reason I ask customers to perform this when the channels are missing, is the system will also check the entitlements and set the correct option in the box at the same time as it checks for any software update.