Extended Access appointments (from 1st October 2018)

We are pleased to advise that our patients will be able to access a number of routine GP and nurse appointments at evenings and weekends as part of an extended access service commissioned by NHS South Lincolnshire CCG.

Appointments are for pre-bookable, non-urgent appointments only and are available between 6.30pm to 8pm Monday to Friday, and 9am-12pm on Saturdays & Sundays, including bank holidays and across the Easter, Christmas and New Year period. A walk-in facility is NOT available.

The service sees practices across the area working closely together and will mean that you can take advantage of an appointment at another local practice. Please be aware that the health professional will have access to your full medical records from this practice and you will be asked to confirm that you consent to this at the time of booking the appointment.

To arrange an appointment or for more information on where appointments are available, please speak to our receptionists.

Monday Open Access Clinic (Mornings only)

We offer a 'sit and wait' clinic between the hours of 08:40 – 11:30 on a Monday - you will not need to book an appointment and can arrive at the surgery between the above hours and you will be seen.

Doctors and the Acute Illness Team will be calling patients in to be seen according to arrival time.

We cannot guarantee which clinician you will see or how long you will have to wait but can ensure that you will be seen.

Please note that this clinic is being held only on a Monday morning.

Where Monday falls on a Bank Holiday, this clinic will be held on a Tuesday morning instead.

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TO CANCEL AN APPOINTMENT:

Please let us know if you no longer need your appointment. You can do this online if you have signed up for this option, or by phone.

If you ring the main surgery number (01778 393399) and choose Option 1 Appointments, there is the facility to leave us a message on the appointments cancellation line. Please follow the message instructions.

New Service: Primary Care Practitioner Team - Acute Illness Clinic

Our Primary Care Practitioners (PCP), Steven and Rob, plus our Nurse Practitioners, Tracy and Katie, work alongside the duty doctor every day running the 'Acute Illness Clinic'. They are experienced clinicians specifically trained to assess a patient's condition and offer appropriate advice and treatment to any patients aged over 6 months old. They are also able to visit patients at home should their condition prevent them from leaving their home.

Our PCP can be seen 'on the day'by ringing the appointments line - the receptionist will check that a patient's condition is suitable to be assessed by a PCP and will offer the patient a booked appointment time. The duty doctor will still be available should the PCP feel that GP input is necessary.

How to Book an Appointment

Ring 01778 393399 to book an appointment.

Appointments can also be booked online. However, patients using this service must apply for passwords through reception.

Urgent cases are seen on the day.

If your condition is non-urgent you can expect to see a GP within a few working days, though you may have to wait longer to see a particular GP. Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a member of the Acute Illness Team within one working day.

Tell us if you are in a telephone box. Say immediately if your call is an emergency.

Let us know if more than one member of the family needs to be seen. We can give you a longer appointment if necessary.

Tell us if you want someone to accompany you during an examination, or a private room to discuss any matters. Remember that the result of tests can only be given to the patient.

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Additional Surgeries

The Practice runs additional surgeries for routine appointments on Saturdays between 08:00 and 12:00 and a further surgery on Monday evenings between 18:30 and 20:00 (not including Bank Holidays). These appointments are with the GP only and no treatment room or dispensary facilities are available. Appointments may be made in the usual manner. The doctors take it in turns to be available.

Ring Back Service

If you feel that your problem needs to be dealt with that day (or sooner than the next available appointment) the receptionist will ask for a brief description of the problem to give the on-call gp some idea of the problem, but if it is personal you can explain that to them and they will ask no further questions. They will then add your name and number to the ring back service. A doctor or nurse will telephone you back and discuss the problem with you and arrange the most suitable plan.

Walk-Ins

We do not operate a walk-in service except for emergencies. For patients wishing to see a nurse or doctor on a same day basis, please ring the surgery first. This will avoid any potential long waits and we may have routine appointments available.