311 Service Center

City of Sacramento 311 handles all City municipal service requests except police and fire. Select from the most common items to request/report from the list below, or request other service through our Service Request Tool. Search our Knowledge Base for answers to hundreds of common questions.

Typical email response time is within 72 business hours. If you need service sooner, please call us.

311 provides a single point of contact for City of Sacramento services. We handle requests for building permits, stray animals, utilities services, and much more. Our 311 customer service agents undergo extensive training to ensure each caller gets a courteous, quick and accurate response - 24 hours a day, including weekends and holidays. More...