Click on your product (TV, mobile, etc.). All the options will appear. If you see a , it is your option with a TV bundle if you have it in your pack.

Click the Active tab, followed by the option you wish to deactivate, then click Manage.

Confirm your choice.

Your option will be deactivated in a few hours. Is it a TV option ? If this TV option was your TV bundle, you’ll be able to choose another. You’ll be able to watch your new TV program in a few hours.

Netflix deactivate

You have to cancel your Netflix account, otherwise your payment via Proximus will continue. After that, you can change or deactivate your option or favorite TV bundle.

Problem with activation?

You have wanted to activate a TV option or bonus and you have received an SMS indicating that the order is temporarily impossible. Why? You probably already have an order in progress: a mobile phone, a Wi-Fi Booster, an additional decoder, etc.

To check this, go to MyProximus or the MyProximus app in More > My orders. As soon as the order is delivered, you will be able to activate your option or TV bonus again. You don't have any orders in progress? Please contact us.

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