Job Listings

Second line customer service support handle queries from first line advisors, and usually require a level of technical expertise in the sector that they work in.

Who can I work for?

Most industries have positions available for second line customer service assistants but there is particularly high demand for them in companies dealing with IT, electrical goods and communications.

Where and when can I work?

The majority of positions are office-based and you will work standard office hours of 9am – 5pm Monday to Friday. Some out of hours work may be required if you are needed to undertake work on site.

We currently have a great selection of 2nd line customer service jobs listed on AllTheTopBananas.com. See these below or refine your search above.

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2nd line customer service jobs

Welwyn |
19000.0000 |
From Smart 10 ltd

Job Title: 1st and 2nd line Customer Service AdvisorSalary: £19,000 - 21,000 per annumLocation: Welwyn Garden CityContract: Perm, Full Time We have an exciting opportunity for an experienced... delivering customer service and have an excellent professional telephone manner! This is a fast-paced busy environment so must be confident and assertive. If this sounds like the role for YOU please apply now! Job Duties Handling client queries via phone (90% of the role is telephone based)Providing 1st and 2nd line support to a wide variety of inbound enquiriesDealing with technical queries (full ... provided)General office duties; order processing; generating quotes for suppliers (10% of the role) Skills/Experience required Minimum 2 years' customer service telephone experienceEnthusiastic with...

Gloucester |
20400.0000 |
From Anderson Recruitment Ltd

This is an exciting opportunity to work for one of the world’s largest company in their industry. My client is looking for a permanent Helpdesk support to work within a small team of engineers whose... of chargeable professional services. - Fulfilling professional services tasks scheduled by other team members. - Creating a record of each customer problem and spot trends when applicable. - Escalation ... satisfaction. Key Skills: - Experience in providing outstanding customer service. - Exceptional written and verbal communication skills. - Experience in handling difficult customers. - Self-motivated ... primary focus is exceeding the expectations of their dedicated customers. The role includes carrying out bespoke installations / maintenance work on behalf of their customers, as well as providing...

Job Title: 1st and 2nd line Customer Service Advisor
Salary: £19,000 – 21,000 per annum
Location: Welwyn Garden City
Contract: Perm, Full Time
We have an exciting opportunity for an... about delivering customer service and have an excellent professional telephone manner! This is a fast-paced busy environment so must be confident and assertive.
If this sounds like the role for YOU please apply now!
Job Duties
• Handling client queries via phone (90% of the role is telephone based)
• Providing 1st and 2nd line support to a wide variety of inbound enquiries ... /Experience required
• Minimum 2 years' customer service telephone experience
• Enthusiastic with a "can do attitude"
• Able to take ownership and see things through to...

Bath |
£15 - £17 p hour |
From People Source Consulting Limited

1st / 2nd Line Service Desk Analyst - Contract - Bath
A progressive, highly successful commercial business is looking to recruit an experienced 1st / 2nd Line Service Desk Analyst. This 1st / 2nd... Line Service Desk Analyst role is working for a commercially astute business that is going through significant and sustained growth.
As the 1st / 2nd Line Service Desk Analyst you will take ownership of my clients business applications and be providing 1st / 2nd line service desk support to front office customers who are based throughout the UK.
As the 1st / 2nd Line Service Desk Analyst you will have the communication skills required to manage a call well, and will also have the following skills and experience:
1st and 2nd line support within a Service Desk/Helpdesk environment...

Watford |
£25k - £30k pa |
From Claremont Consulting Limited

My Client, A leading telecommunications company based in Watford, Are looking for a 2nd line support technician to Join their Customer service team.
Your Key responsibilities Includes:
Taking... responsibility for resolving customer tickets raised that have been escalated to 2nd line service desk.
Collaborate with internal and external stakeholders for fault resolution
Analysis of issues raised by the customer, applying known solutions to resolved the issue and escalating to appropriate experts where necessary.
define and test processes for customer service work within ... the implementation of measures agreed with the customer..
Skills/Experience
Strong customer service orientation preferably within a 1st or 2nd line environment.
Good communication skills written...

Southampton |
£25-£30K |
From Source Solutions Engineering Limited

2nd Line IT Support Engineer
£25 - £30K
Southampton
Source Solutions is seeking an experienced 2nd Line Support Engineer to join an established and fast-growing company based in Southampton... to work within a driven IT support team, delivering high-quality services to internal customers.
As 2nd Line Support you will effectively manage and classify allocated support requests (received or escalated) and take ownership of all issues through to resolution, in a busy and dynamic environment. You will also determine and escalate support requests as appropriate.
To fulfil this position, you will have demonstrable experience in 2nd Line support with strong knowledge and experience in the areas of server management and telephony. You will also display excellent ability in dealing...

West London |
£26K-£31K + Bens |
From The Resourcing Hub

2nd line support Analyst- Technical Support/Service Desk/Desktop
A 2nd line Technical support/Service Desk/Desktop is needed for high profile customer based in West London and offering a... competitive Salary of between £26K-£31K + Benefits.
Our 2nd Line technical Support/ Service Desk/Desktop will be working on a high profile service desk supporting users and Business Partners
The ideal candidate will have experience across 2nd line support in a large multi-site organisation and will have either a technical qualification either Microsoft products or infrastructure. The IT ... and portable devices.
Our 2nd Line Support Technical Support will need to have:
- Proven 2nd line Support/Desktop Support/Service Desk.
- PC, Laptop/surfaces/Mobile Support
- Active Directory/Windows...

Wigan |
0.0000 |
From Search Consultancy

2nd Line Support Engineer(2nd Line, Support, Windows, Server, Exchange, Desktop, Troubleshooting) - Permanent - WiganSearch IT are currently looking for a 2nd Line Support Engineer on a permanent... basis for our prestigious client based in Wigan.Skills/Requirements for the 2nd Line Support Engineer:* Previous 2nd line support experience* Strong Windows Server experience* Strong troubleshooting skills* Desktop support experience* Experience of Exchange is highly desirableStart date is ASAP The 2nd Line Support Engineer will be responsible for maintaining the current Windows Server and Active Directory Systems, supporting the technology as and when needed and also having the ability to do basic network troubleshooting. The 2nd Line Support Engineer will also be responsible for overall...

Cockfosters |
£40,000 |
From Sovereign Business Resources Limited

Are you a hands-on 2nd Line Service Delivery Engineer who has experience in team leading that is committed to high levels of customer service and is able to take initiative in a client facing role?.... They seek a results focused, 2nd Line Engineer who can be effective within a customer focused environment and expanding network.
About the role:
Due to the continued success of the company, they are looking for a 2nd Line Service Delivery Engineer with team leading experience who has a broad understanding of VMware, Exchange and Citrix/Xenapp. The successful candidate will work hands-on in a customer facing environment on BAU and potential project work, and will have a progression plan into a service delivery position.
Required skills and experience:
- Windows 2003-12
- Exchange...

Bristol |
£20000.00 - £25000.00 pa |
From iO Associates Limited

1ST/2ND LINE SUPPORT ENGINEER
iO Associates are seeking a 1st/2nd Line Service Support Engineer to work for a leading financial service organisation based in a wonderful office in the heart of... Bristol. The successful 1st/2nd line Engineer will join a successful and busy IT Service Desk with excellent training and development opportunities and a fantastic environment in which to grow.
As the 1st / 2nd Line Service Desk Analyst you will take ownership of my client's business applications and be providing 1st / 2nd line service desk support to front office customers who are based throughout the UK.
REQUIREMENTS
·Over 1 year experience working on a professional and busy Service Desk
·Excellent communication and customer service skills - written and verbal
·Knowledge...

Peterborough |
Neg. |
From Rethink Recruitment Solutions Limited

2nd Line Support Analyst / Service Desk Analyst - Peterborough - Commutable from Corby, Kettering, Cambridge, Northampton, Milton Keynes - Competitive Salary + Bonus + Benefits
An expanding... organisation based in Peterborough are seeking a 2nd Line Support Analyst to join their Service Desk Team. The role is to deliver high quality, efficient and compliant analysis / solutions to ... and faults that are escalated from the 1st Line team. The 2nd Line Support Analyst will from time to time undertake service desk duties as and when needed.
Responsibilities
- Take ownership of all ... company and further your career.
2nd Line Support Analyst / Service Desk Analyst - Peterborough - Commutable from Corby, Kettering, Cambridge, Northampton, Milton Keynes - Competitive Salary + Bonus...

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Camberley |
26000.0000 |
From Reflex Computer Recruitment Ltd

Technical Engineer - Support Engineer - 2nd line support - 3rd line support - VMware - Salary - £32,000 + On Call - Camberley - Surrey. Our client is currently looking for a Technical Engineer -... Support Engineer - 2nd line Support - 3rd line support to join their highly innovative team in providing nothing less than the highest level of customer service and professionalism. The ideal ... Engineer - Support Engineer - 2nd line support - 3rd line support role will have a strong VMware background and have experience of supporting one of the following systems- Linux , Active Directory, Exchange ... Technical Engineer - Support Engineer - 2nd line support - 3rd line support individual and want the opportunity of working within an innovative, highly driven, forward thinking company and want to...

Solihull |
£28,600 |
From Owen Daniels Consultancy Ltd

2nd Line Support Engineer
My client are a multi-site IT Managed Service Provider who's success has led to the continued expansion of the organisation.
They are currently looking for a 2nd Line... a key role in the delivery of high quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service.
Responsibilities - 2nd Line Support Engineer:
- Work with your colleagues on the Service Desk to effectively monitor customer systems and network performance, answer incoming calls, process alerts and manage Incidents ... incident or service request.
Job Requirements - 2nd Line Support Engineer:
- VMware vSphere/vCenter 5.1 (ESX & ESXi)
- Windows Server
- Active Directory
- Exchange 2007
- Good storage fundamentals...

Swansea |
D.O.E |
From C P S Group

***2nd Line OC Engineer - Swansea - 6 Months***
My client based in Swansea are urgently looking for a Second Line OC engineer who is SC cleared and available to start in the new year.
The... position requires the suitable candidate to work on a 12 hour shift pattern 24/7 but the shifts are angled in a way to allow extra weekends off.
The key 2nd Line Candidate will require experience ... working relationships with the customer and operational units, understand the requirements or the customer business needs to deliver and enhance the service. Understands how issues impact the service.
*Recognises and reports opportunities to team manager and other relevant parties for additional business.
*Excellent analytical and problem solving skills
*Good customer service skills
*People...

IT Support Technician - Support Engineer - 1st Line - 2nd Line - IT Support - Managed Service Provider - MSP - Potters Bar - £20,000 - £22,000.
I am looking for an IT Support Technician - Support... Engineer - 1st Line - 2nd Line required by a rapidly expanding Managed Service Provider based in Potters Bar.
Key Skills Required:
* Troubleshooting experience with Microsoft Windows and Office
* Natural interest in IT with a desire to stay abreast of new technologies
* Previous experience in IT support - in a role providing services to external small business customers on the phone
Desired but not essential skills required:
* Exceptional customer service skills and experience in IT support
* Ideally from a Managed Service Provider (MSP)
Soft skills required for position...

2nd Line Support Engineer - Windos Server / Citrix
Location: Daventry, Northamptonshire
Salary Bracket: £26k - £33k depending on experience
Key Skills
IT Support, Managed Services,... Services company based in Daventry, Northamptonshire, and become a key member of their 2nd line technical support team.
Upon joining as a Technical (2nd Line) Support Engineer, you will be one ... implementations.
The ideal IT Support Engineer will have proven experience providing remote IT Support to 2nd line level, ideally in a customer-focussed environment, using virtualisation technologies ... Exchange, Windows Server, Helpdesk, Projects, Microsoft, Windows, Office 365, Virtualisation, VMware, Hyper-V, Citrix XenApp, XenDesktop, PVS, Remote Support, 2nd Line Support, SQL, CCA, VCP, MCITP...

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