I haven't had my refund yet - what should I do?

It can sometimes take a while for a refund to appear back onto your card, as once it's processed on our side there can be a few days in between before it's claimed by your bank. Please allow up to 15 days after the refund has been processed to appear on a statement.

If you still don't see the credit on your statement, please double check which card you used – we'll always refund the original card you booked with.

If your payment card has expired or been deactivated please click here for more information!