What are some frequent mobile shopping questions?

Mobile shopping offers are really exciting because you can get cash back for shopping at your favorite online retailers.

Since redeeming mobile shopping is very different in comparison to Ibotta's traditional receipt redemption, here are some popular FAQs to help guide you. The questions are not comprehensive. If you are curious about mobile shopping and don't see an answer here, please write our Mobile Care Team and they will be happy to help you.

Do I need to verify anything?

Nope! When you start with Ibotta to complete your mobile shopping purchase, you will tap "Shop" for the offer and be taken to the website or app. You won't need to verify your purchase but we suggest checking the offer exclusions prior to purchase.

We suggest holding on to your confirmation email, shipping notifications and order confirmations until your credit posts. There may be an instance that we will need to review your documentation and holding on to this information helps us expedite the process.

How long does it take to get credit for my mobile shopping purchase?

Each retailer and each offer has a different pending period. The pending period can be found in the offer details by tapping the offer that you want to redeem. For more information about pending periods, check here.

Can I make multiple purchases from the same retailer?

Yes! Each mobile shopping offer can be used multiple times for your purchase. Before each purchase, start in Ibotta by tapping shop. You will navigate to the retailer's app or website, via Ibotta, before you start shopping or complete your purchase. When you do this, it ensures that there is a link between Ibotta and the retailer so that you can receive credit for your purchase.

What if my retailer offers specific item rebates also?

For some retailers, there may be "item level offers" within the mobile retailer gallery. You will not need to add these offers to your account. However, if you purchase these items, you will automatically receive credit for those offers when the overall mobile retailer offer credits. For more information about item level offers, check here.

Do mobile shopping offers have exclusions?

Yes. Each retailer and each offer has different exclusions regarding what is eligible for credit and what is not. The exclusions can be found in the offer details by tapping the offer that you want to redeem.

Do mobile shopping purchases count towards bonuses?

Yes. Mobile shopping purchases will apply to bonuses and will credit the bonus when the pending period has completed. For more information about bonuses related to mobile shopping, check here.

Am I able to cancel or return my mobile shopping purchase?

Absolutely! If you receive credit for a purchase that is returned or canceled, the credit and any applicable bonuses will be removed from your account (aka, reversed). If you have a pending credit for a purchase that is returned or canceled, we will remove the pending credit when we receive notification from the retailer.

Will I get credit for a mobile shopping purchase that did not start in Ibotta?

Purchases made with a partner retailer that did not start in the Ibotta app are not eligible for credit. Even if you don't make a purchase, it's a good habit to always start in Ibotta to ensure that you receive credit when you do make a purchase.

I am trying to make a purchase at a mobile shopping retailer, but it is not going through. What's happening?

Most likely, the cause relates to versions of the Ibotta app and partner app. Both the Ibotta app and the partner app (for example, Drizly) must be updated to the latest versions for best results. Please update Ibotta and the desired partner app to the latest versions, refresh the apps, and restart the process.

If you can access the partner app or website but cannot checkout, please try removing the partner app from your device. Some times having the partner app disrupts the connection between Ibotta and the partner site and removing the partner app usually resolves the issue.

**IMPORTANT: Mobile Shopping offers are only valid when the mobile retailer's website or app is launched from Ibotta. Purchases made outside this linked process are not eligible for cash back.**