Delivery, Returns & Exchanges

Delivery

Your order will be dispatched within 1 – 2 working days via Royal Mail first class or courier depending on your order. Delivery is only available within the United Kingdom when ordering online. If you would like to have shipment outside of the UK please call or email us for a shipping quote.

Returns

Our products are of the highest quality, but if you are not fully satisfied with your purchase, return it to us within 14 days and as long as it has not been worn we will issue a refund for the products upon receipt. All items should be returned by recorded post. Full returns information will be included with your order.

We will not accept returns if we have made a bespoke product to fit your dog, unless it is faulty.

Exchanges

If you would like to exchange your item for a different size or different product please email enquiries@presentablepooches.co.uk first and return your goods in its unused condition along with your contact name and address, order number and what you would like to exchange it for. In the unlikely event of a defect we will reimburse you with the postage costs, but for all other exchanges you will have to pay for the postage of the items back to us.

We want you to be 100% happy with the service and products you receive. All items are hand made by us so a high standard of workmanship is guaranteed.