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'Bitter' and 'unfair' is an unsatisfied customer unable to state those feelings without challenge. One unhappy customer among 'thousands of satisfied members' is small potatoes, so why not let me have my say in peace?

I'm no scam artist. I've joined many porn sites and paid my money and enjoyed them. Some have been sad disappointments. Those few were gracious enough to give me my money back and go on looking after their members, not worrying about the ones that slipped the net.

If I buy a pair of jeans in a store, take them home and they don't fit, I should be able to take them back with a receipt of purchase and receive a refund. Straightforward customer service 101. If I wear the jeans to go mud sliding in the park and then try to take them back, the storekeeper can gladly tell me to jog on.

Online, that scenario would be tantamount to me downloading huge quantities of material and then asking for my money back. One gallery download is no scam. Besides, I can't have wanted the gallery that much if it was so poor I ended up trashing it.

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