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Senior Digital Producer

fulltime

27.02.17

Happy teams, happy clients, successful projects.
Working as an effective communicator, organizer and leader, Senior Digital Producer is the primary client contact - responsible for the management and delivery of digital projects as well facilitating strategic insights and planning. Through strong client relationships and positive leadership this producer will empathise with clients while also encouraging them to make smart decisions for their business, customers and web users.

24 has a culture built around transparency and a group of high performance team - including Daily Check-In with all team, Visibility of Kanban board, and working together as a group to solve customer experience problems using digital.

RESPONSIBILITIES
- Manage resources, timelines, budgets, and overall project organisation to ensure project deliverables are clearly communicated, understood and executed upon
- Effective prioritisation of all deliverables and resources based on scope of work and project goals
- Actively monitor project risks and scope creep to foresee/identify potential problems and proactively identify solutions to address them in advance
- Consistently manage client expectations, ensure delivery of the highest quality service, and clearly communicate project updates to client
- Facilitate and lead both client and staff workshops and planning sessions
- Identify future strategic and product development opportunities
- Report to operations manager via weekly project WIPs, monthly client WIPs, project health reports, profitability reports and project retrospectives
- Escalate issues accordingly via the appropriate channels
- Accurately quote new project work
- Actively engage with the team and read articles and attend events to stay up to date on latest digital trends and advancements
- Take an active involvement in the mentorship of the larger team

ALL ABOUT YOU (a must for this role)
- 3+ year in an agency environment managing web projects from discovery and design to technical development and implementation
- High focus on strong client relationship
- Analytical and quick thinking in a fast-paced environment
- Enthusiastic problem solver and thrives on being engaged at all levels of the project
- Driven and autonomous to get the work done to a high standard
- You know the difference between agile and waterfall and can recognise what methods are appropriate for managing both clients and projects
- You have a proven track record managing multiple stakeholders ensuring they are across the project throughout and expect the same outcomes

DAILY ACTIVITIES
- Manage, oversee and report on delivery of client projects and strategies
- Management and scheduling of resources
- Briefing developers with new work
- WIPs and daily stand-ups
- Project planning including timelines, statement of work and invoicing