Frequently Asked Questions

FAQ’s

GETTING STARTED

However for a faster checkout and a personalized shopping experience (wish list, cart, etc.) we highly recommend you to take a minute to create your account (no financial nor marketing information is collected)

After filling out your shipping information in Checkout, click “Proceed to Paypal”. You should see a screen similar to what’s shown below. Click on “Pay with Debit or Credit Card” and you will be taken to a screen to process your payment.

Paypal is a secure payment processor. For your protection we do not collect your credit or debit card information.

It depends on the country, the item you are buying, the amount of the purchase, the weight, etc. For example some countries will exempt customs fees because of light weight or low value. Please consult your local Customs Office.

It is very unusual but sometimes during major holidays, natural disasters or catastrophes the data provided by USPS to check on the progress of the package might show as already delivered or in progress to a different country.

PLEASE ALLOW 48 hs. so USPS can correct the data problem and upload the correct information. If the problem still persist, please contact us so we can place immediately a track and trace request.