You’re sold on the benefits of
performance support, but your internal customers don’t “get” it. With an LMS
full of eLearning courses, your learning organization isn’t ready to jump full bore
into a performance support approach to learning, and your IT department won’t
be investing in performance support delivery technology anytime soon. How can
you use your existing assets to create working solutions that prove the worth
of this approach?

This session will show you how
you can repurpose conventional eLearning content so that it’s accessible and
targeted to each of Gottfredson and Mosher’s five moments of learning need,
using technology you likely already have. Using a systems training case study, you’ll
explore the transformation of an existing eLearning course into a blended solution
that provides initial training, learning reinforcement, performance support,
and reference, all within the confines of the original authoring tool (in this
case, Storyline 360). In doing so, you’ll look at redesigning content, user
interface, and navigation to optimize usability for each purpose.

In this session, you will learn:

Why a typical
eLearning course does not effectively support performance

How to map content
from an eLearning course to the moments of learning need

How to leverage
the capabilities of your authoring tool to make the content usable at each
moment of need

Audience:

Intermediate to advanced
designers, developers, and managers.

Technology discussed in this session:

Articulate Storyline 360.

Susan Fisher

Lead Instructional Designer & Learning Consultant

Innovative Learning Group

Susan Fisher is a lead instructional designer and learning consultant at
Innovative Learning Group. She has over 30 years’ experience designing and
developing workplace learning and performance solutions, including
instructor-led training, eLearning, mobile learning, reference, and
performance support. She is also skilled in information architecture and
learning portal design. Susan is a senior member of the Society for Technical
Communication (STC) and a member of the International Society for
Performance Improvement (ISPI). She is also an STC certified professional
technical communicator, expert level. She holds bachelor’s and master’s
degrees in fine arts from the University of Michigan.