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Useful information to download

What is a download?

A download is a document (like a research report, a leaflet, or an application form) that can be transferred from our website to your computer. You can download a file, view it on your screen, print it, or save it to your computer.

What is a PDF?

PDF stands for ‘portable document format’.

Most downloads on this website are PDFs. We use this format to ensure that the document looks the same on everyone’s computer (website pages, by contrast, appear differently depending on how people have set their computer up).

How do I download a PDF?

Computers use a program called Adobe Acrobat Reader to download PDFs. If you try clicking on a link to download a PDF and it doesn’t work, you will need to install Adobe Acrobat Reader onto your computer.

How do I install Adobe Acrobat Reader?

Wait for the window to offer you the option to ‘Run’, then choose this option.

Click ‘Next’.

Click ‘Install’

Wait for the window to offer you the option to ‘Finish’, then choose this option.

How do I change a download?

PDFs cannot be changed.

How do I print or save a download?

Downloads will open on your computer in a new browser window.

Inside this window (below all your web browser menus), there will be a toolbar with options for you to print or save the document.

Close the browser window to return to the Age UK website.

Can my screen reader read PDF downloads?

We have made every effort to make our PDFs accessible to screen readers. Please ensure that you have downloaded the latest version of Acrobat Reader from the Adobe Reader website to ensure that accessibility options are included in your version of the programme.

You can use Adobe Reader to read a PDF out loud with the following shortcut keys:

Read the document: Shift +Ctrl+Y

Read the open page only: Shift +Ctrl+V

Read to the end of the document: Shift+Ctrl+B

Pause: Shift+Ctrl+C

Stop Shift+Ctrl+E

You can convert a PDF document into a text file for use with other software and hardware such as Braille printers by opening the PDF and choosing ‘Save as text’ from the File menu.