Branch Ops Coordinator - Float Pool

Branch Operations Coordinator
SOS Unit is primarily responsible for traveling to the branches assigned by the
Regional Management Team, in order to provide daily operational assistance in
accordance with the guidelines and objectives set forth by the Bank. Delivers
excellent customer service experiences to both prospective and existing clients
while ensuring compliance requirements are met.

ESSENTIAL FUNCTIONS

Travels between assigned
branches as needed by the Regional Management Team. Works closely and provides
input to the Assistant Branch Manager and Branch Manager to fulfill the daily
requirements needed to continually improve branch performance. Authorized to
approve within allowable limits: Wire Transfers; Overdrafts; Items on NSF
report and (PNET) supply order. Has authority in the absence of the Branch
Manager for all logs and monthly self-assessment reports. Directly responsible
for monitoring and facilitating all monetary transactions in accordance with
bank policy. Oversees Financial Services Associates in the performance of their
duties while providing operational approval and instruction. When applicable,
responsible to ensure branch is in proof. Communicates and implements branch
policies and procedures. Provides training and guidance to staff to ensure
transactions are processed accurately and efficiently by using in-depth policy
and procedural knowledge to also handle complex transactions and issues.
Conducts daily and weekly operations, sales and service meetings and
de-briefing sessions in accordance with Bank operations, sales and service
standards. Establishes new accounts; interview loan applicants and assist in
the application process. Has full access to confidential reports via
'Dashboard' in order to print and update various lists. Solicits and promotes
new business by actively selling Bank products. Conducts tele-consulting and
other sales campaigns while referring business to other units of the Bank.
Positively encourages the delivery of exceptional customer service, team sales
referrals and campaign participation. Follows-up on selected sales leads.
Ensures product suitability as needed. With the assistance of other designated
staff members, functions as primary dual control for platform, night depository
processing, vault opening/closing, ATM proof and replenishment. Oversees branch
scheduling and timekeeping process. Open and/or closing the branch in the
absence of the Branch/Assistant Branch Manager. Cover other branches as
necessary. Work weekends and/or extended hours as required. Assists with branch
audits and reporting to ensure that the branch is operating in compliance with
Federal and State banking requirements. Adheres to all Banking procedures and
advises the Security Department of any security breaches. Participates in meetings
held by Retail Regional Management; travel to work related seminars. Based on
established policies and procedures, processes transactions accurately and
efficiently to build customer confidence and trust. Maintains the highest
individual level of customer service standards while consistently exceeding
customer expectations. Lobby-leads as needed to manage customer traffic flows,
customer greeting and satisfaction. Trains branch personnel and identifies and
reports any employee grievances or conflicts. Create workforce stability by
cultivating an engaged, spirited and performance-oriented team. Creates a
positive team environment in the branch by modeling appropriate behaviors.
Represents the company in various civic and community functions to further enhance
its image while developing additional business contacts.

ADDITIONAL COMMENTS

Performs special projects, and
additional duties and responsibilities as required. Where applicable and when
performing the responsibilities of the job, employees are accountable to
maintain Sarbanes-Oxley compliance and adhere to internal control policies and
procedures.

QUALIFICATIONS:

Education and experience: High
school diploma or equivalent, some college preferred. Two to three years
related work experience. Knowledge, skills and abilities: Broad knowledge of
Bank policies and procedures, services and products. Extensive knowledge of
branch operations and regulatory requirements. Excellent organizational
communication and interpersonal skills. Excellent cash-handling skills. Good
analytical and problem-solving skills. Self-motivated and self-directed.
Computer literate with proficiency in Microsoft Word and Microsoft Excel.
Ability to travel between assigned branches.

ABOUT
NEW YORK COMMUNITY BANK.

Based in Westbury, NY, New York
Community Bank is a New York State-chartered savings bank serving customers
throughout Metro New York, New Jersey, Ohio, Arizona and Florida. At September
30, 2018, the Company had assets of $51.2 billion, deposits of $30.3 billion,
and stockholder's equity of $6.8 billion. New York Community Bank serves
customers through over 250 branches featuring a divisional structure: Queens
County Savings Bank, Roslyn Savings Bank, Richmond County Savings Bank,
Roosevelt Savings Bank and Atlantic Bank in New York; Garden State Community
Bank in New Jersey; Ohio Savings Bank in Ohio; and AmTrust Bank in Florida and
Arizona. With a longstanding reputation of strength, stability and service,
NYCB is proud to be committed to the communities it serves. To learn more about
the NYCB Family of Banks visit us at www.MyNYCB.com .

Branch
Out and help recruit
top talent for NYCB through the employee referral program. All NYCB employees
are encouraged to submit referrals. Locate top talent right in the community where
you live, work and play. Amazing individuals are all around be sure to let them
know how they can become a part of the NYCB family.

NYCB is an equal opportunity
employer that prohibits discrimination in hiring or terms and conditions of
employment on the basis of race, color, age, sex, national origin, ethnicity,
religion, marital status, disability, military status, veteran status, domestic
violence victim status, gender identity or expression, sexual orientation,
genetic information or any other classification protected by the federal,
state, and local laws and ordinances.

This policy is applicable to
all terms and conditions of employment including, but not limited to:
recruitment and selection, promotion and demotion, transfer, training and development,
compensation, benefits, leaves of absence and termination. When necessary, NYCB
will reasonably accommodate employees and applicants with disabilities or with
religious requirements necessitating accommodation.

In addition, NYCB complies with
all applicable laws which govern nondiscrimination in employment in every
location in which NYCB does business.

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NYCB is an equal opportunity employer that prohibits discrimination in hiring or terms and conditions of employment on the basis of race, color, age, sex, national origin, ethnicity, religion, marital status, disability, military status, veteran status, domestic violence victim status, gender identity or expression, sexual orientation, genetic information or any other classification protected by the federal, state, and local laws and ordinances.

This policy is applicable to all terms and conditions of employment including, but not limited to: recruitment and selection, promotion and demotion, transfer, training and development, compensation, benefits, leaves of absence and termination. When necessary, NYCB will reasonably accommodate employees and applicants with disabilities or with religious requirements necessitating accommodation.In addition, NYCB complies with all applicable laws which govern nondiscrimination in employment in every location in which NYCB does business.