Support & Maintenance Packages

Even with the best training, many of my clients would gladly pay a small amount to have some help keep their site safe, backed-up and secure. Delegating this task frees up your brain space to focus on creating relevant content.

I started these support & maintenance packages in the fall of 2013 and it’s been a really great solution for my clients because it gives me the opportunity to keep my eyes on my client’s sites and my clients are still able to maintain their autonomy and independence.

Each support plan runs on an automatically renewing subscription basis. There are no contracts and your card is charged each month and you are free to cancel or upgrade/downgrade as you please.

The basic plan is $19/month and includes:

Daily backups (and restoring from a backup, should the need arise)

Uptime Monitoring (know when your site is down and for how long it was down)

Plugin + Theme updates

Monthly Sucuri scan (to detect malware, blacklisting, etc – this does not include removing this content if your site is compromised)

The premium plan is $99/month and includes:

Everything on the basic plan plus:

Up to one hour of troubleshooting, updating content or functionality or training. You can give me a list of things to do and I’ll spend up to an hour chipping away at the list. After that first hour, the work is either completed at my billable rate or stopped and picked back up the following month, whichever you prefer. This hour is a lose-it-or-lose-it and does not accrue each month. I use Trello for project management for this level plan.

The retainer plan is $399/month and includes:

Everything on the basic plan plus:

Six hours of prepaid, on-retainer work — this could be graphic design, web work, updating the site, etc. If you’re interested in this plan, let me know and I can explain to you in detail how it will work and what tools we’ll use to get things done efficiently.

A keen, nerdy eye on your content to review what is or isn’t working, search for broken links and connect your website with Google Webmaster tools + monitor any crawling errors, should they ever occur.

A once a month meeting, video chat or phone call, to go over your site’s progress, plans for changes, etc. I use Trello for project management for this level plan.

Here’s what a few of my clients have to say about the service:

Basic Support Subscriber

“Jami’s support & management plan has allowed me to sleep at night knowing that my gorgeous website will be alive and well with no hiccups or tragedy.”

-Cooper Hudson, owner, Mama’s Boy

“I can rest easy knowing that my website & online presence has the on-going support of Jami. The educational piece has been extremely helpful as well, not just for me, but for the women who work with me. Thank you Jami!”