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About Call Center Software

Call center software enables businesses to provide customers with quality service and support in real time. Call center platforms will enhance the user experience, include tracking and reporting call analytics, monitor and record all communications and offer multiple communication channels. Virtual call center software performs similar functions and often includes VoIP, which allows individuals to make calls using a computer. Browse the best call center software products with Business-Software.com’s free comparison report of the Top 10 Call Center Software solutions.
Many will benefit from using call center software, with specific products such as VoIP service and ACD call center software also available. Among the top-rated call center software products are:

Mismanaged call centers are often notorious for long wait times and upset customers, something that all businesses hope to avoid. However, with the aid of reliable and effective call center solutions companies can expedite the calling process and drive customer satisfaction. Come find out what some of the top features of call center software are!

Properly managed call centers will greatly improve your business's overall communications strategy -- if they utilize the right technology to boost workflows and increase response times. Here are seven new technologies you should implement to make the most of your communications hub.

Retailers need to struggle more than ever to retain their present customers. In addition, they also need to attract new customers. This is the reason many retailers have diversified their arenas and explored new channels for improvement of sales. Interestingly, the new trend of retail call centers is picking up fast in the retail industry.

Considering how far technology has come in just the past ten years, it’s rather difficult to imagine why more businesses have yet to embrace the convenience and cost effectiveness of the virtual call center. The benefits of such a virtual solution far outweigh any associated cons.

This week’s question comes from Keenan W., who asks whether or not virtual call center software would be a good, cost-effective option for his on-premise contact center. We explore both traditional and virtual contact center to uncover which is cost-effective and functional for an on-premise call center.

We can't deny that billing remains the most important part of any telecom business. In addition, the fact that people all over the world have everything ranging from the traditional landline phone sets to the latest smartphones has augmented its importance. Moreover, the availability of choices allows a customer to opt for a service of his choice.

Even the most premium of VoIP providers end up reducing telecommunication costs for businesses. Savings aside, a cloud business phone system increases a business’s mobility, scalability and reliability. So, then imagine the revenue and productivity multiplier that would happen if a VoIP phone system were integrated with a business’s CRM software.

The advantages that VoIP systems bring to your company far outweigh any of the drawbacks that exist. While there are many perks to switching over to a business VoIP phone service, it’s important to follow these 4 steps to ensure that implementation goes smoothly. Adopting the best VoIP service translates into lower costs, plus a reduced number of services you need to manage.

While there are serious advantages to switching your organization's telephony over to voice over Internet Protocol (VoIP), VoIP service is still far from perfect for every office setup. Power failures, bandwidth demands and other issues may arise when using VoIP services. Here, we break down the potential problems you might encounter after installing your business VoIP phone service.

Properly managed call centers will greatly improve your business's overall communications strategy -- if they utilize the right technology to boost workflows and increase response times. Here are seven new technologies you should implement to make the most of your communications hub.

By now we’ve all heard the infamous Comcast customer support call that brought major backlash to the brand for its less-than-stellar service rep training procedures. But could the communications company have averted disaster with visual chat software?

Top Call Center Experts

Kiri Picone

Sheldon Smith

Senior Product Manager, XO Communications

Sheldon Smith, Senior Product Manager at XO Communications, the nationwide provider of telecommunication services. Sheldon has an extensive background in Unified Communications and in his current role, has overall product ownership of Hosted PBX and Conferencing.

Alicia Gray

Marketing Manager, Vcare Technology

Alicia Gray is an BPO and outsourcing industry analyst, and writes about technology. Currently working with one of the BPO Services Provider of the world, her role has been instrumental in assisting businesses to choose the right BPO Services.