Our management Company have decided to notify us they are increasing our monthly maintenance charge by a substantial amount per month. They have also requested an additional lump sum payment of £250 to carry out decorational works to the communal area\'s they requested this just about 4 weeks ago and want the payment by tomorrow. How they expect people in the current climate to be able to get their hands on money like this is beyond beliet. I have emailed regarding queries before willing t... read full review

Appalling. They have increased the maintenance charge by a massive 43% and asked for £250 in addition for maintenance works. They employ tradesmen at inflated prices for basic maintenance and consequently there are no funds according to their accounts. Totally unprofessional, we have sent several emails requesting reasons for the the increase and the schedule of maintenance work. No surprise we have received no response!!... read full review

What agent could do to change your mind?

Respond to our emails to, at the very least , allow interaction. Be open and transparent. Train staff to respond to enquiries in a civil manner. Show a little interest in our buildings and arrange meetings at times which allow residents to get to the venue and not at times that are impossible for any resident who is working outside the city centre to attend.

They are the most rude, unprofessional, disaorganised company I have ever had the misfortune to deal with. Their charges are outrageous as they cause nothing but problems and actually appear to do nothing for the money. In addditon, when any maintenance work is required, they always ask owners and landlords to contribute additional large somes of money.
Do not use this company, they are a disgrace.... read full review

What agent could do to change your mind?

I have given them numerous opportunities to improve by calling and writing, but their customer service only appears to worsen, with the more contact I make. There is nothing they could now do to change my view. But I would like others to be aware before they become involved with the company.