Cleanliness

Service

Comfort

Condition

Neighborhood

Cleanliness

Service

Comfort

Condition

Neighborhood

3 days with my daughter and son in law and grandson coming in on Saturday. Crib arrived in room. Staff courteous. Just a nice visit.

Genuine Hotels.com guest review

1 night family trip in Jan 2015

Robert

US

Grand Hyatt New York

4.0 / 5

Excellent

"Great Hotel and Service"

Cleanliness

5.0

Service

5.0

Comfort

4.0

Condition

5.0

Neighborhood

5.0

Had meetings near Grand Central Station. Grand Hyatt is right there so very convenient for my purposes esp since it was 7 degrees in NYC!! Grand Hyatts around the world remain great business hotels and The Grant Hyatt NYC is no exception.

Genuine Hotels.com guest review

2 night business trip in Jan 2015

Dwight

US

Grand Hyatt New York

4.0 / 5

Excellent

"Birthday stay"

Cleanliness

5.0

Service

4.0

Comfort

5.0

Condition

5.0

Neighborhood

5.0

It was my birthday weekend and I had requested either an upgrade or a view but didn't get either. Tbh we didn't check in til 7 pm so the gf was too tired to ask for a room change. The hotel itself lived up to a 4 star standard so that was good but it would've been nice to have my request granted.

Genuine Hotels.com guest review

1 night romance trip in Jan 2015

Kenneth

US

Grand Hyatt New York

5.0 / 5

Outstanding

"Pleasant Stay!"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

5.0

The front desk staff was very nice, accommodating. I inquired about Internet charges and rec'd it with no charge. I was also given cards for free coffee at The Market, in the lobby. The room was cozy and very clean. The only downside was a very small bathroom. The location was good for me. I love Grand Central Station!

Genuine Hotels.com guest review

1 night family trip in Jan 2015

Barbara

US

Grand Hyatt New York

5.0 / 5

Outstanding

"Two for Two"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

4.0

Neighborhood

4.0

2nd stay here - wonderful time. Will be back. Recommend to anyone.

Genuine Hotels.com guest review

6 night romance trip in Jan 2015

John

US

Grand Hyatt New York

3.0 / 5

Good

"Great location; average quality"

Cleanliness

3.0

Service

3.0

Comfort

3.0

Condition

3.0

Neighborhood

4.0

Family trip to NYC. Great location with easy access to Grand Central. The room was very average - two beds and a bathroom, with no special features. The lobby is fairly bland and not very welcoming. The service was average - no complaints, but nobody went out of their way to make us feel welcome or special. Given that we spent very little time in our […] hotel, it was just fine. It met our needs of being centrally located and being clean enough to sleep in.Read more

Genuine Hotels.com guest review

4 night family trip in Jan 2015

A Traveller

US

Grand Hyatt New York

5.0 / 5

Outstanding

"Great weekend in the city"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

5.0

Great place to stay, especially if you take a train to Grand Central and use the subways. All very convenient. Very clean and comfortable room.

Genuine Hotels.com guest review

1 night romance trip in Jan 2015

David

US

Grand Hyatt New York

1.0 / 5

Poor

"Avoid"

Cleanliness

3.0

Service

1.0

Comfort

1.0

Condition

1.0

Neighborhood

3.0

Heat did not work, was ice cold in the room.

Genuine Hotels.com guest review

1 night romance trip in Jan 2015

A Traveller

US

Grand Hyatt New York

4.0 / 5

Excellent

"New Years in Manhattan"

Cleanliness

4.0

Service

4.0

Comfort

3.0

Condition

4.0

Neighborhood

5.0

Celebrated NYE 2014 I chose this hotel for the location. Minutes from every major attraction in Manhattan. Room was great minus the view, walls are thin don't talk too loud your neighbor might be listening. In room dinning is $$$.

Genuine Hotels.com guest review

3 night romance trip in Dec 2014

Christopher

US

Grand Hyatt New York

5.0 / 5

Outstanding

"Delivered What I expected from a Hyatt Hotel"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

4.0

Room size was nice compared to what you usually get in NYC.

Genuine Hotels.com guest review

1 night family trip in Dec 2014

Stephan

US

Grand Hyatt New York

5.0 / 5

Outstanding

"Perfect NY Stay"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

5.0

Enjoyed everything about our stay. Service was efficient and friendly even on a busy holiday weekend. Enjoyed the 24 hr lobby snack and coffee bar. Room was clean and attractive. Location near shopping eating,Rockefeller Center and right next to Grand Central Station made enjoying NY easy.Will definitely look look to stay there again.

Genuine Hotels.com guest review

1 night family trip in Nov 2014

Jean

US

Grand Hyatt New York

4.0 / 5

Excellent

"excellent location"

Cleanliness

3.0

Service

3.0

Comfort

4.0

Condition

4.0

Neighborhood

5.0

Excellent location. Comfortable and ambience on point!
Got a super private (walking) tour of the city from the hotel arrangements.5*!
Bell man left us too long out in the cold before getting our bags though, also met a full bin in the bathroom.....

Cleanliness

4.0

Service

4.0

Comfort

4.0

Condition

4.0

Neighborhood

5.0

I had a brief, one-night stay to see a few family members in NYC. I'm originally from NYC; so this was a good, centralized neighborhood for me. The hotel is quite nice; my room was average sized; the bathroom was small; and the hotel restaurant not exactly a white tablecloth experience -- but decent. Hotel hallways could have used more thorough vac […] uuming.Read more

Cleanliness

Service

Comfort

Condition

Neighborhood

Horrible service from housekeeping. Waited two hours for towels after calling multiple times. Never showed up.

Genuine Hotels.com guest review

2 night family trip in Dec 2014

A Traveller

US

Grand Hyatt New York

5.0 / 5

Outstanding

"As Advertised !"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

4.0

went to spend two days exploring NYC and taking in a college bowl game. hotel staff was very accommodating, very clean, well run place - market that is open 24hours in the hotel has everything you could want. expensive, but delivered on the high end service/conditions as advertised.

Genuine Hotels.com guest review

2 night family trip in Dec 2014

A Traveller

US

Grand Hyatt New York

4.0 / 5

Excellent

"Grand Hyatt / Grand Central / Grand Experience."

Cleanliness

5.0

Service

4.0

Comfort

5.0

Condition

4.0

Neighborhood

5.0

For many years I would stay away from the Grand Hyatt in NYC, I didn't like the proximity to Grand Central Station. I arrived 3 hours before check in, and had the most pleasant interaction with a young woman at the front desk. She not only checked me in early, but she gave me a beautifully renovated room with hardwood floors (more hotels need to follow […] suit). What was I thinking? The proximity is GREAT as was the service. I will definitely stay here again!Read more

Genuine Hotels.com guest review

1 night trip in Dec 2014

Diane

US

Grand Hyatt New York

5.0 / 5

Outstanding

"Very Nice Hotel, Excellent Service."

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

4.0

For our family Christmas vacation in New York we booked 2 rooms in the Grand Hyatt through Hotels.com. We were looking for a "New York" experience and the Hyatt met that requirement perfectly. Large contemporary lobby, lots of elevators, connected to Grand Central Terminal and nice large guest rooms.
We did not eat at the hotel, too many other restaurant […] options nearby. Easy walk to Times Square or Rockefeller Center. Subway station in Grand Central is accessible from the hotel without going outside, it was helpful when we took the commuter train to White Plains on a rainy day.
The hotel staff was very helpful, but not pushy. If you want help you can get it, if not you can do it yourself. 42nd Street is very busy both on the street and sidewalks it pays to be cautious, after all you are in New York.
Become a Hyatt "Gold Passport" member before you go for extra perks ( Coffee and newspapers )Read more

Genuine Hotels.com guest review

4 night family trip in Dec 2014

Donald

US

Grand Hyatt New York

4.0 / 5

Excellent

"First new York visit"

Cleanliness

4.0

Service

4.0

Comfort

4.0

Condition

4.0

Neighborhood

5.0

Great location for getting around new York.

Genuine Hotels.com guest review

3 night business trip in Dec 2014

Roosevelt

US

Grand Hyatt New York

4.0 / 5

Excellent

"Everything was lovely...but"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

4.0

Valet was ridiculously expensive.

Genuine Hotels.com guest review

2 night trip in Dec 2014

Octavius

US

Grand Hyatt New York

5.0 / 5

Outstanding

"Enjoyed"

Cleanliness

4.0

Service

5.0

Comfort

4.0

Condition

5.0

Neighborhood

5.0

Better condition as to temperature of the rooms

Genuine Hotels.com guest review

4 night family trip in Dec 2014

Emory

US

Grand Hyatt New York

5.0 / 5

Outstanding

"Perfect Hotel in Midtown"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

5.0

Within walking distance of Times Square, 5th Avenue shopping, Empire State Building and Broadway. Perfect location. Hotel was clean, service was excellent and the hotel food exceeded our expectations. I highly recommend.

Genuine Hotels.com guest review

5 night romance trip in Dec 2014

Lisa

US

Grand Hyatt New York

5.0 / 5

Outstanding

"NY christmas trip"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

5.0

I really enjoyed staying at this hotel.

Genuine Hotels.com guest review

3 night trip in Dec 2014

Danvardys

US

Grand Hyatt New York

4.0 / 5

Excellent

"NYC trip"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

5.0

The problems I had were bad reception in the TV. Most of the tv stations came in as static or very delayed and they didn't have a free wifi

Genuine Hotels.com guest review

1 night romance trip in Dec 2014

Michael

US

Grand Hyatt New York

2.0 / 5

Fair

"Disappointed"

Cleanliness

3.0

Service

2.0

Comfort

2.0

Condition

3.0

Neighborhood

4.0

We paid for and requested a double room way in advance- when we got there it was not available, they said the upgraded us because of the unconvience but our room was terrible- in the corner, very small cramped bathroom and small room. We had a second room for our kids which was nicer. Housekeeping did not show up until 7:00pm. Hotel is crowded and not […] personal. Valet parking was $70.00- hotel not worth money. Location is great.Read more

Genuine Hotels.com guest review

2 night family trip in Dec 2014

A Traveller

US

Grand Hyatt New York

4.0 / 5

Excellent

"So-so"

Cleanliness

4.0

Service

4.0

Comfort

2.0

Condition

4.0

Neighborhood

5.0

I felt was the room was very cold even with the temperature being at the highest of 80. Called the front desk and they were very accommodating and the electrician came up and increased the temperature, which made it too toasty. Also, the bathroom emits a fume that made me very dizzy. The food is way too expensive, in terms of breakfast. Didn't order […] from them.Read more

Genuine Hotels.com guest review

1 night romance trip in Dec 2014

olabisi

US

Grand Hyatt New York

5.0 / 5

Outstanding

"vv"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

5.0

Fantastic.

Genuine Hotels.com guest review

1 night business trip in Dec 2014

A Traveller

US

Grand Hyatt New York

4.0 / 5

Excellent

"Nice business stay"

Cleanliness

5.0

Service

5.0

Comfort

4.0

Condition

5.0

Neighborhood

5.0

Great stay- upgraded from a Queen to a King size bed. Everything about the facility and the room were fantastic except the very noisy elevator bank that was located near my room. The elevators themselves could be heard throughout the evening as well as the mumbles of the foot traffic getting on and off. It was definitely an annoyance and really took […] away from the comfort of the stay- otherwise the room was very nice, with a comfy bed and linens and nice plush pillows.Read more

Genuine Hotels.com guest review

2 night business trip in Dec 2014

Baillee

US

Grand Hyatt New York

4.0 / 5

Excellent

"Good business trip"

Cleanliness

4.0

Service

4.0

Comfort

4.0

Condition

4.0

Neighborhood

4.0

Everything was good. Room condition, cleanliness and service.

Genuine Hotels.com guest review

2 night business trip in Dec 2014

Wanda

US

Grand Hyatt New York

5.0 / 5

Outstanding

"Convenient Mid-Town Location"

Cleanliness

5.0

Service

4.0

Comfort

5.0

Condition

5.0

Neighborhood

5.0

Convenient mid-town location next to Grand Central. The hotel was very nicely appointed and the room was very nice, albeit a bit tight in the bathroom.

Genuine Hotels.com guest review

2 night business trip in Dec 2014

Curtis

US

Grand Hyatt New York

4.0 / 5

Excellent

"Grand Central Crush"

Cleanliness

5.0

Service

4.0

Comfort

3.0

Condition

5.0

Neighborhood

5.0

This property is co-located with Grand Central and all that goes with that great location. If you have a room on the street the honking and sirens will be your constant companions. Express checkout did not work and was a waste of time. Elevators are numerous and very fast.
If you are not into crowds take a walk on Park Avenue south and have a cup at […] Two Beans or lunch at the Park Avenue Tavern, both very highly recommended. Tour the station, for sure.Read more

Genuine Hotels.com guest review

2 night family trip in Dec 2014

A Traveller

US

Grand Hyatt New York

5.0 / 5

Outstanding

"Reliable."

Cleanliness

5.0

Service

4.0

Comfort

4.0

Condition

5.0

Neighborhood

5.0

Predictable, reliable. Everything was in place, clean, well-maintained. Fitness Center too small for the crowd. Restaurant too expensive for breakfast.

Genuine Hotels.com guest review

1 night business trip in Dec 2014

A Traveller

US

Grand Hyatt New York

4.0 / 5

Excellent

"review"

Cleanliness

4.0

Service

4.0

Comfort

4.0

Condition

4.0

Neighborhood

4.0

check in is a pain. nobody available to help. but the rest of the stay was great

Genuine Hotels.com guest review

1 night business trip in Dec 2014

A Traveller

US

Grand Hyatt New York

4.0 / 5

Excellent

"Bad first impression, but overall a nice hotel"

Cleanliness

4.0

Service

5.0

Comfort

5.0

Condition

4.0

Neighborhood

4.0

The first room I was given hadn't been properly cleaned (there were little black hairs all over the bathtub). When I called housekeeping, they promptly reassigned me to a new, nicer room. So great service, but still irritating since I had to repack, go back to the lobby etc.
Nice big rooms, lovely staff and convenient location (particularly for business) […] - i'd give it a 4.5 if I could.Read more

Genuine Hotels.com guest review

1 night business trip in Dec 2014

A Traveller

US

Grand Hyatt New York

2.0 / 5

Fair

"Not what you want to hear."

Cleanliness

5.0

Service

2.0

Comfort

5.0

Condition

5.0

Neighborhood

3.0

Mass market, utility business hotel. Borderline staff /front desk was weak. Real negative is that the walls are paper thin. It was like we were swingers sharing our room with the couple next door.

Genuine Hotels.com guest review

1 night romance trip in Dec 2014

Richard

US

Grand Hyatt New York

4.0 / 5

Excellent

"mostly good"

Cleanliness

5.0

Service

4.0

Comfort

5.0

Condition

5.0

Neighborhood

4.0

annoying to still have a top tier hotel charge $20 for 24 hour internet access... move into the new century. Also, while staff is friendly and professional, they are terrible with directions...

Genuine Hotels.com guest review

1 night business trip in Dec 2014

A Traveller

US

Grand Hyatt New York

4.0 / 5

Excellent

"Hotel Review"

Cleanliness

5.0

Service

4.0

Comfort

4.0

Condition

3.0

Neighborhood

5.0

The room and hotel were great however the TV in our room didn;t function correctly which made for not a pleasant of a stay as possible.

Genuine Hotels.com guest review

5 night business trip in Dec 2014

A Traveller

US

Grand Hyatt New York

5.0 / 5

Outstanding

"Great experience at the Grand Hyatt NYC"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

5.0

Room was comfortable, staff was great and friendly and rooms/halls very quiet!

Genuine Hotels.com guest review

3 night trip with friends in Dec 2014

Keith

US

Grand Hyatt New York

3.0 / 5

Good

"Needs some updating and cleaning"

Cleanliness

1.0

Service

4.0

Comfort

3.0

Condition

2.0

Neighborhood

5.0

I was there for an event in the hotel. The location is great for my business needs. the event was catered and the food pretty good. The room was small but fine, however the bathroom was filthy. Tub was full of soap scum and black hairs all over the walls and the tub as well as the sink. I got in late and did not notice until i was getting ready for […] meetings in the morning so had no option but to shower and clean it myself. i reported to the front desk who wrote a note somewhere but that was a it.Read more

Genuine Hotels.com guest review

1 night business trip in Dec 2014

A Traveller

US

Grand Hyatt New York

5.0 / 5

Outstanding

"Excellent Stay in New York"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

5.0

We stayed on a Saturday overnight to meet up with visiting family and were very happy with the customer service we received in checking in and the room was very comfortable. I would certainly stay again on my next visit.

Genuine Hotels.com guest review

1 night family trip in Nov 2014

Catherine

US

Grand Hyatt New York

4.0 / 5

Excellent

"A solid 4-star hotel in all respects"

Cleanliness

5.0

Service

4.0

Comfort

5.0

Condition

4.0

Neighborhood

5.0

First time guest at this hotel. Very pleased with this hotel in all respects. Service, condition, cleanliness. No complaints whatsoever. Appreciated the staff most of all.

Genuine Hotels.com guest review

3 night family trip in Nov 2014

A Traveller

US

Grand Hyatt New York

5.0 / 5

Outstanding

"Good deal"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

5.0

Excellent, convenient, perfect location, 5 stars

Genuine Hotels.com guest review

2 night family trip in Nov 2014

Marc-Anthony

US

Grand Hyatt New York

5.0 / 5

Outstanding

"Excellent Mid Town Business or Family Hotel."

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

4.0

Location good and convenient, service sufficient, price for a NYC hotel was OK, food good, amenities acceptable. All NYC hotels are far more expensive than comparable cities in the USA and thus the Grand Hyatt was 'high' for its 'like kind' hotel in other USA cities but reasonably good value and 'far' better service for a like kind NYC locale.

Genuine Hotels.com guest review

2 night family trip in Nov 2014

A Traveller

US

Grand Hyatt New York

4.0 / 5

Excellent

"Marcos F."

Cleanliness

4.0

Service

4.0

Comfort

3.0

Condition

4.0

Neighborhood

4.0

The Hotel has a great Lobby and nice Bar and Restaurant. The rooms ok but the bathrooms very small. The room service very poor.

Genuine Hotels.com guest review

4 night family trip in Nov 2014

Marcos

US

Grand Hyatt New York

5.0 / 5

Outstanding

"Great location and upscale rooms"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

5.0

We had a great time. Hotel is walking distance to all the attractions. Taking subway is also convenient as Grand central station is connected to the hotel. Rooms are clean and trendy.

Genuine Hotels.com guest review

3 night family trip in Nov 2014

A Traveller

US

Grand Hyatt New York

5.0 / 5

Outstanding

"Great Hotel, Great Service."

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

5.0

Great hotel, and service

Genuine Hotels.com guest review

3 night family trip in Nov 2014

Mary Jane

US

Grand Hyatt New York

5.0 / 5

Outstanding

"Best Place"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

5.0

Awesome!!!

Genuine Hotels.com guest review

3 night family trip in Nov 2014

MARTHA BEATRIZ

US

Grand Hyatt New York

1.0 / 5

Poor

"Worst stay ever, grossly overpriced"

Cleanliness

1.0

Service

1.0

Comfort

1.0

Condition

1.0

Neighborhood

1.0

WORST STAY EVER IN ANY KIND OF HOTEL- small, large, casual, fancy, or otherwise. This was a rare time for my mom, sister, and me to spend some quality time together before my mom moved out of the country. We made the mistake of thinking the Hyatt would be a nice splurge for us.
Shortly after we checked into our room, we logged on to use the internet. […] The login page showed only 13 hours left, even though we were told we'd get 24. I called the front desk to ask if maybe this was a glitch. Instead of a nice explanation (it did end up being a glitch, as explained to us later by a nicer lady), I was accused multiple times for having used the internet already and this was the leftover time. When I nicely explained that we had only just arrived, the man said very rudely, "Well, I don't know then." Because I was so flustered at being spoken to this way in response to a simple question, I was hesitant to complain about the awful old-rag stench in the bathroom, for fear of being yelled at again. The amenities in the room were also strangely lacking: no mini-bar, tea, or water bottles (we usually do not partake in these, but this lack was weird); wifi was expensive at $13/day; and the towels were really rough and thin--you could tell they were cheap, as were the shower curtains. We felt like we were staying in a low-quality motel, where we were very unwelcome. Needless to say, we will not be staying here ever again, and we will be telling everyone we know to never stay here.Read more

Genuine Hotels.com guest review

2 night family trip in Nov 2014

Sunhwa

US

Grand Hyatt New York

5.0 / 5

Outstanding

"Great!"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

5.0

Excellent hotel! Great location right next to grand central. Hotel staff was very friendly and helpful. Room was modern and very clean and quiet.

Genuine Hotels.com guest review

1 night business trip in Nov 2014

Gregory

US

Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews