What does it cost to use Mobile OCBC NISP?
Mobile Banking, like any of our other electronic banking services, is free of charge.
However, standard transactional fees for some services such as “PLN Bill Payment”, and “Fund Transfer to Other bank using LLG/RTGS/Online” will apply.
The transaction fees are as follow:

Please login immediately to Mobile OCBC NISP after you received User ID and Password otherwise after 2 days, your user ID and password will be obsolete.

After registration, you can login to Mobile OCBC NISP through https://m.ocbcnisp.com within 2 (two) days. After first time login, you have to change your password.
For financial transaction, you must register SMS Token OCBC NISP through ATM OCBC NISP.Back to Top

When can I access Mobile OCBC NISP?
Mobile OCBC NISP is a 24-hour service so you can access it any time at your convenience.Back to Top

Types of transaction advice and what they mean.

Successful – Your instruction has been carried out successfully.

Rejected – Your instruction has not been carried out successfully.

Deleted – You have deleted the instruction.

Pending – Your instruction has been accepted and the transaction will be carried out at the respective date(s).

Processing – Your instruction has been accepted and the transaction will be carried out on the respective date or the next business day.

What should I do if there’s any discrepancy in my account?
Please contact our Call OCBC NISP at 1500999 or 66999 from mobile phone immediately if you notice any discrepancy in your account. Any claims submitted to us more than 3 months since execution will not be entertained.
Back to Top

SECURITY - 2-FACTOR AUTHENTICATION (2FA)

What is 2-Factor Authentication and how do I upgrade to this additional level of
security?
2-Factor Authentication is a security measure that provides greater peace of mind when you banking online. Currently, Mobile OCBC NISP offers token as 2FA. It is called SMS Token OCBC NISP. Back to Top

What should I do if I lost my phone as SMS Token OCBC NISP receiver?
Simply block your SMS Token OCBC NISP at any OCBC NISP Branch or Call OCBC NISP.
Via OCBC NISP Branches

Visit any of our Branches.

Fill in blocked/Password-PIN reset form.

Customer service will block your SMS Token OCBC NISP.

Via Call OCBC NISP

Contact Call OCBC NISP at 1500999 or 66999 from mobile phone.

Answer verification question.

Call OCBC NISP agent will block your SMS Token OCBC NISP.

Or you can change your phone number to receive SMS Token, via OCBC NISP ATM:

How can I unblock my SMS Token OCBC NISP? (Applies to users who have exceeded the maximum number of attempts to submit a valid Response or blocked by own request)
Simply unblock your SMS Token OCBC NISP at any OCBC NISP Branch.
Visit any of our Branches.

How much the administration cost for obtaining SMS Token OCBC NISP?
It’s free of charge.Back to Top

When will my SMS Token OCBC NISP be ready?
Your SMS Token OCBC NISP will be ready after you register SMS Token via ATM OCBC NISP.Back to Top

Where can I perform SMS Token OCBC NISP registration?
You can perform SMS Token OCBC NISP registration via all ATM OCBC NISP Back to Top

SECURITY - LOGIN

What should I do if I encounter problems with logging into Mobile OCBC NISP?
If you are accessing Mobile OCBC NISP, please check whether your mobile phone is supported by Java, and make sure it is activated.
If you are still unable to login to Mobile Banking even after checking the above, please contact Call OCBC NISP at 1500999 or 66999 from mobile phone. Back to Top

What do I need to access Mobile OCBC NISP?
Mobile phones that are supported by browser, Java 2.0, and activated GPRS connection.Back to Top

Can I change my User ID?
No, you cannot change your User ID Back to Top

What if I have forgotten my User ID?
You can trace your User ID via ATM

Insert your OCBC NISP ATM card.

Select “ADM/e-Banking Registration” after entering your ATM PIN.

Select “Mobile OCBC NISP”.

Select “User ID Check”.

Your User ID will appear on the ATM screen and printed on ATM receipt.

How secure is my Password?
We use the highest level of encryption available today to ensure that your account information and instructions are safely sent through.
Entering Mobile OCBC NISP
To login, please key in a User ID and a 6-digit Password, which is only known to you.

During the Session
Once you have logged in, all communications are encrypted to protect the confidentiality of your transactions using Secure Sockets Layer (SSL 128 bit), the highest level of encryption used.
The session will automatically be terminated if account remains unused for 10 minutes.
This reduces risks of unauthorized access to your account.

Exit Mobile OCBC NISP
Security Tips
Here are some good practices to follow when using Mobile Banking

Logout of the system whenever you finish your transaction.

For your Password, do not use numbers which can easily be linked to you, like your birthday or a telephone number.

Do not share your Password with others; please change it immediately if you know it has been disclosed to others. We recommend changing your Password periodically and not to re-use previous numbers.

Contact Call OCBC NISP immediately at 1500999 or 66999 from mobile phone if you notice any discrepancy in your account as a result of unusual transaction.

For Password, do not use number that easily connected to you, such as birthday date no telephone number.

Do not tell your Password to others.

Change your Password regularly.

Do not keep your password in wallet, handphone, etc since it has risk if your belonging is missing.

Contact Call OCBC NISP immediately at 1500999 or 66999 from mobile phone if you notice any discrepancy in your account as a result of unusual transactions.
Back to Top

What should I do if I suspect my Password has been tampered with?
If you notice any discrepancy in your account(s) or if you suspect that someone has been using your User ID to access your account, change your Password and contact Call OCBC NISP immediately at 1500999, or 66999 from mobile phone.Back to Top

What should I do if my User ID and/or my Password has been lost or stolen?
Block your Password immediately via ATM OCBC NISP or Call OCBC NISP or OCBC NISP branches.
Via OCBC NISP ATM

Insert your OCBC NISP ATM card.

Select “Other Options” after entering your ATM PIN.

Select “Mobile OCBC NISP”.

Select “Block”.

Your Password is already blocked.

Via OCBC NISP Branch / Call OCBC NISP

Visit any of our Branches or contact Call OCBC NISP at 1500999 or 66999 from mobile phone.

Fill in blocked/Password-PIN reset form for blocking via branches. For blocking via Call OCBC NISP, you have to pass verification questions first.

What are the security features in Mobile OCBC NISP?
We use the highest level of encryption available today to ensure that your account information and instructions are safely sent through.

Entering Mobile OCBC NISP
To login, key in a User ID and a 6-digit Password, that is only known to you.

During the Session
Once you have logged in, all communications are encrypted to protect the confidentiality of your transactions using Secure Sockets Layer (SSL 128 bit), the highest level of encryption used.
The session will automatically be terminated if account remains unused for 10 minutes.
This reduces the risk of unauthorized access to your account.Back to Top

What do I do if I suspect unauthorized transactions on my account?
If you notice any discrepancy in your account(s) or if you suspect that someone has been using your User ID to access your account, change your Password and contact Call OCBC NISP immediately at 1500999 or 66999 from mobile phone.Back to Top

TECHNICAL

What are the hardware / software requirements for accessing Mobile OCBC NISP?
OCBC NISP Mobile Banking can be accessed through GPRS, 3G, or WiFi connection in mobile phones such as Apple iPhone, Blackberry, Nokia, Sony Ericsson, Samsung, or any other mobile phones which are supported by Java 2.0.Back to Top

What browser should I use for accessing Internet Banking OCBC NISP?
Mobile phones’ browser which is supported by Java 2.0.Back to Top

How do I clear my browser cache after each Internet Banking session?
How to clear the cache on your mobile browser is different for each type of mobile phone. Generally, the function to clear cache is located on your browsers setting. For more information, please contact your phone manufacturer.Back to Top

What should I do when my computer takes a long time to get connected to Internet Banking OCBC NISP?
Please check your connection or contact your mobile phone provider.Back to Top

Why do I experience slow response while accessing Internet Banking OCBC NISP?
The slow response you are experiencing could be due to the following:
Your Mobile Phone Provider, Local Area Network or our system is operating slowly. Back to Top

What should I do when I encounter an error message indicating Java cannot be run?
You have to activate Java on your mobile phone setting.Back to Top

What should I do when the screen turns blank with no activity when I am accessing Mobile OCBC NISP?
This happens when your browser is unable to process java. To ensure your browser can run Java, you must activate it first on your mobile phone setting.Back to Top

LIFESTYLE - CINEMA

How do I purchase BlitzMegaplex ticket using Mobile Banking?
You can purchase BlitzMegaplex ticket by using the purchase function in Mobile Banking.
Purchase can be made using your bank account.
To perform the BlitzMegaplex ticket purchase transaction:

How can I choose cinema location, movie title, days, time, and seat in BlitzMegaplex?
After you select Cinema feature on OCBC NISP Mobile Banking, you can select the BlitzMegaplex location, then you can also choose the movie title and date. To choose the seat, you must login first and select your OCBC NISP Account as the source of payment, and you must authorize the transaction by using SMS Token.Back to Top

Is there a charge for the BlitzMegaplex ticket purchasing service?
No. It’s free of charge.Back to Top

How long should I do the payment transaction after choosing the seat?
After you choose the seat, you have to do the payment within 60 seconds.Back to Top

How can I get the BlitzMegaplex ticket after purchase it via OCBC NISP Mobile Banking?
When your BlitzMegaplex ticket purchasing transaction is successfuly done via OCBC NISP Mobile Banking, you will get the Confirmation Code. Enter the Confirmation Code to BlitzMegaplex ticket machine to get your ticket.Back to Top

Can I cancel the BlitzMegaplex ticket purchasing?
When the transaction is successfuly done, it cannot be cancelled.Back to Top

LIFESTYLE - HOT STUFFS

What item can I purchase through the Hot Stuffs feature?
You can purchase mobile phone content, such as wallpaper, games, ring back tone, and many more.Back to Top

What is the source of payment for purchasing mobile content?
The purchase of mobile content will deduct your pulse balance. It will not deduct your OCBC NISP Account balance.Back to Top

COMMUNITY

Can I open my personal Facebook/Twitter account via OCBC NISP Mobile Banking?
By clicking on this feature, you will be routed directly to the e-Channel OCBC NISP Facebook/Twitter page.Back to Top

TRAFFIC INFO

Can I view the current traffic condition in Jakarta area?
You can view the current traffic condition in Jakarta area by accessing Traffic Info feature on OCBC NISP Mobile Banking, and perform the video streaming.Back to Top

LOCATION

Can I find the OCBC NISP ATM and branch location?
You can find the OCBC NISP ATM and branch location through “Location” feature, and select the city.
OCBC NISP ATM and branch location will appear.Back to Top

Which area of OCBC NISP ATM and branch location can I find through this feature?
You can find OCBC NISP ATM and branch location throughout Indonesia.Back to Top

Can I view the map of the certain branch?
You can view the map of the location of most branches of OCBC NISP through Google Map.Back to Top

How can I find the nearest OCBC NISP ATM or branch?
You can find the nearest OCBC NISP ATM or branch via “Locate ATMs Nearby” menu or “Locate Branches Nearby” menu. Back to Top

RATES AND PRODUCTS INFO

Can I view the product information of OCBC NISP?
You can view product information through “Rate and Product Info” feature.Back to Top

What items can I view through this feature?
You can view the exchange rate for Bank Notes and TT, Deposit Rate, and Time Deposit Rate.Back to Top

Where can I view my account balance and transaction details?
Login to Mobile Banking, click on “Account Enquiry - Account Summary” to view your account balance and transactions performed respectively.
You can also view your Investment and Bancassurance Summary Details.Back to Top

How often is my account updated?
Your account is updated real time, up to the time of enquiry for all online transactions. Investment summary is only updated as per the previous working day. Back to Top

Can I view tha summary of my TabunganKu account via Mobile Banking?
You cannot view the summary of Tabunganku account via Mobile Banking.Back to Top

What transaction details can I view on Credit Card Summary and Unbilled Transactions?
You can view transactions incurred with the active credit card(s) you currently hold. Back to Top

What kind of loan accounts can I see?
You would be able to view all types of loans (including KPR, KPM, and Kredit Multiguna).Back to Top

What constitutes an outstanding loan amount?
An outstanding loan amount consist of principal and interest (The interest rate occurred the days, including Saturday and Sunday) and also the late interest if the debtor pay for the installment over due date.Back to Top

Why can't I see my loan details?
If you can’t see your loan, kindly contact Call OCBC NISP at 1500999 or 66999 from mobile phone. Back to Top

How do I tell when my next loan installment is due?
The 'Due Date' will be shown to you when your next loan installment is payable. Back to Top

Where can I view my deposit account reward points?
Login to Mobile Banking and select "Account Enquiry –Reward Point Summary" Back to Top

MOBILE BANKING SERVICES - CREDIT CARD

Which date should I refer to on the Transaction History screen – the Transaction Date or the Value Date?
The Transaction Date refers to the date when the charge(s) was incurred. To verify that your charges are correct, please refer to the Transaction Date.Back to Top

When will I be able to start viewing my latest statement online?
Your latest statement will be available for viewing on the following day after your statement date.Back to Top

Can I still view my credit card account online after it is terminated?
Your credit card account cannot be accessed nor viewed online after termination.Back to Top

MOBILE BANKING SERVICES - BILL PAYMENT

How do I pay my bills using Mobile Banking?
You can make online payments to any of the billers we have an arrangement with by using the bill payment function in Mobile Banking.
Bill payments can be made using your bank account.
To add a payee, simply click on the “Add Payee” and follow the online instructions.
To perform a bill payment transaction:

Select "Bill Payment" and choose either to make payment "By Account"

Indicate the amount for bill payment. Please take a note that certain billers, such as PLN, Telkom, and post-paid mobile phone will retrieve the bill amount from host. You don’t need to enter bill amount for this type of payee organization. The field amount will display N/A.

Can I pay a company that is not in the bill payment list?
You cannot make a payment to a company not in the bill payment list through Mobile Banking. Back to Top

Is there a charge for the bill payment service?
You will be charged for PLN (IDR. 2,500 per transaction) and other credit card payment (IDR. 3,500 per transaction).Back to Top

What is a one-time bill payment?
A one-time bill payment is an instruction to authorize one occasion bill payment. The funds will only be debited from your deposit account to the billing organiczaction you have specified.Back to Top

Can I make multiple one-time bill payments to the same payee?
Yes, you can perform multiple one-time bill payments to the same payee so long as it does not exceed the daily limit.Back to Top

Will I be informed if the transaction fails?
Yes, a notification via the external mail will be sent to you, unless you have chosen not to receive such notification. Alternatively, you can check the status by logging onto Mobile Banking.Back to Top

What is my daily bill payment limit?
There is a fixed shared monthly limit of IDR. 100,000,000 when you utileze the bill payment services on Mobile Banking.Back to Top

Types of transaction advice and what they mean.

Successful – Your instruction has been carried out successfully

Rejected – Your instruction has not been carried out successfully

Deleted – You have deleted the instruction

Pending – Your instruction has been accepted and the transaction will be carried out at the respective date(s)

Processing – Your instruction has been accepted and the transaction will be carried out on the respective date or the next business day.

What should I do if there’s any discrepancy in my account?
Please contact Call OCBC NISP at 1500999 or 66999 from mobile phone immediately if you notice any discrepancy in your account. Back to Top

Can I still make online payments to my credit card after it is terminated?
No, you cannot Back to Top

MOBILE BANKING SERVICES – PURCHASE

What item can I purchase using Mobile OCBC NISP?
You can purchase mobile phone voucher top up, BlitzMegaplex Card top up, Prepaid PLN. Back to Top

How do I purchase mobile phone voucher using Mobile Banking?
You can purchase mobile phone voucher by using the purchase function in Mobile Banking.
Purchase can be made using your bank account.
To perform a purchase transaction:

Select "Purchase"

Select your mobile phone operator.

Enter your mobile phone number.

Select "Preview"

After Preview screen appears, select your amount to purchase

Select "Submit" to send the online purchase

Voucher that can be purchased using Mobile OCBC NISP are voucher from Telkomsel, Indosat, Exelcomindo, Mobile 8, Esia, Tri and AXIS. Back to Top

How can I determine the amount for mobile phone voucher that I want to purchase?
You can select the amount of mobile phone voucher on the Preview screen after you select Preview.Back to Top

Can I purchase mobile phone voucher of a mobile operator that is not in the bill payment list?
You cannot purchase mobile phone voucher of a mobile operator not in the purchase list through Mobile Banking. Back to Top

How do I top up my BlitzMegaplex Card using Mobile Banking?
You can top up your BlitzMegaplex Card by using the purchase function in Mobile Banking.
Purchase can be made using your bank account.
To perform a purchase transaction:

How do I purchase Prepaid PLN using Mobile Banking?
You can purchase Prepaid PLN by using the purchase function in Mobile Banking.
Purchase can be made using your bank account.
To perform a purchase transaction:

Is there a charge for the purchase service?
It’s free of charge, except PLN Prepaid (IDR 2.500) / trx Back to Top

Can I make multiple one-time purchase to the same payee?
No, you cannot make multiple purchase. Back to Top

Will I be informed if the transaction fails?
Yes, a notification via the external mail will be sent to you, unless you have chosen not to receive such notification. Alternatively, you can check the status by logging onto Mobile Banking.Back to Top

What is my daily purchase limit?
There is a fixed shared monthly limit of IDR. 5,000,000 when you utilize the purchase services on Mobile Banking.Back to Top

Types of transaction advice and what they mean.
Successful – Your instruction has been carried out successfully
Rejected – Your instruction has not been carried out successfully
Processing – Your instruction has been accepted and the transaction will be carried out on the respective date or the next business day. Back to Top

What should I do if there’s any discrepancy in my account?
Please contact Call OCBC NISP at 1500999 or 66999 from mobile phone immediately if you notice any discrepancies in your account. Back to Top

MOBILE BANKING SERVICES – FUNDS TRANSFER

Can I transfer funds to any OCBC NISP accounts?
Yes, you can transfer funds from any of your OCBC NISP Bank accounts to any of OCBC NISP Bank accounts in IDR or Foreign Exchange.Back to Top

Can I transfer funds with different currencies?
Yes, you can transfer funds to other OCBC NISP account with different currencies, from IDR to foreign currency or vice versa. Back to Top.

What currencies are applicable for cross currency fund transfer via OCBC NISP Mobile Banking
Currently, cross currency fund transfer is only available for IDR to USD or SGD, and vice versa.Back to Top

What exchange rate is applicable for cross currency funds transfer?
Prevailing rates are the rates of TT on the counter.Back to Top

What will be happen if the exchange rates at authorized transaction is different with the exchange rates at confirmed transaction?
If the exchange rate at authorized transaction is different with the exchange rates at confirmed transaction, the transaction will be unsuccessful.Back to Top

What should I do if the transaction is fail because of the difference exchange rates?
You can re-do the transaction.Back to Top

Can I transfer funds to any other banks’ accounts?
Yes, you can transfer funds from any of your OCBC NISP Bank accounts to another account in another bank within Indonesia.Back to Top

How do I set up another bank’s account as beneficiary for OCBC NISP funds transfer?
You can set up another bank’s account as beneficiary for OCBC NISP funds transfer through “Funds Transfer to Other Bank – Add Beneficiary” menu on Mobile Banking. Or, you can check (√) on “Save this as beneficiary” when you perform “Funds Transfer To Non Registered Account” to save beneficiary data.Back to Top

Can I transfer to other bank’s accounts from my foreign currency account via Mobile OCBC NISP?
Currently, you cannot transfer from your foreign currency account to other bank’s accounts via OCBC NISP Mobile Banking.Back to Top

How many type of inter-bank fund transfer?
There are 3 types of inter-bank fund transfer:

LLG : reach beneficiary within 2-3 working days (transaction done before 13.30 PM)

RTGS : reach beneficiary on the same day (transaction done before 13.30 AM )

Can I transfer funds to corporate accounts?
Yes, you can transfer funds to corporate accounts. Back to Top

How do I set up another bank’s account as beneficiary for interbank funds transfer?
To set up another bank’s account as beneficiary for interbank funds transfer, please do these following steps:
Login to OCBC NISP Mobile Banking and select Funds Transfer to Other Bank menu > Add Beneficiary.
You have to answer the verification code. Once the account is added to the list of recipients, you can transfer funds into these accounts through Mobile OCBC NISP.Back to Top

Is there any charge for inter-bank funds transfer?
Yes, the charge is as follow:

Will I be informed if the transaction fails?
Yes, a notification via the external mail will be sent to you, unless you have chosen not to receive such notification. Alternatively, you can check the status by logging onto Mobile Banking.Back to Top

How can I notify beneficiary of a funds transfer I have requested?
You can now use our beneficiary notification service to inform the beneficiary of a fund transfer you have requested to them. This service is convenient and readily accessible.
How to use:
Simply fill in beneficiary email address in About Beneficiary section. Or, you can fill in beneficiary email address when you add a beneficiary. Notification email will be sent by system to beneficiary email address.Back to Top

Types of transaction advice and what they mean.

Successful – Your instruction has been carried out successfully

Rejected – Your instruction has not been carried out successfully

Deleted – You have deleted the instruction

Pending – Your instruction has been accepted and the transaction will be carried out at the respective date(s)

Processing – Your instruction has been accepted and the transaction will be carried out on the respective date or the next business day

Would Unit Trust transactions that are done through Mobile Banking become effective immediately?
Customer can input Unit Trust transactions online through Mobile banking anytime. However, in Unit Trust transactions, there is a Cut Off Time, which is at 1 pm on bourse day. Customer can do Unit Trust transaction via Mobile Banking for 24 hours, 7 days,
however :

For transactions successfully executed prior to 1 PM on bourse day, the corresponding transactions will be effective on the same bourse day (using NAV on the same bourse day).

For transactions successfully executed after 1 PM on bourse day or on bourse holiday, the ransactions will be effective and proceed on the next bourse day (using NAV on the next bourse day)

What is the fee will be borne by Customer for Unit Trust transaction via Mobile Banking?
To see the Unit Trust transaction fees, such as Subscription Fee, Redemption Fee and Switching Fee, Customers could log in to the Mobile banking and open the menu <Unit Trust - Term of Transaction>.
Back to Top

Is there any difference transaction fee between transaction in branch and via Mobile Banking ?
Yes, There are differenciation transaction fee between transaction in Branch and via Mobile Banking, becase in Mobile Banking Customer do their own transaction. For more details Customer can log in to Mobile Banking and go to Menu <Unit Trust - Term of Transaction>.
Back to Top

For Subscription, how will the Subcription Fee be borne to the customer?
When customer do the Subcription, Customer can choose 2 option about Subcrption Fee deducton as follow :

Full Amount, it means that the fund will be invested is the same with "Subscription Amount" ,so total Amount will be debited from Customers’ account will be equal to "Subscription Amount" + "Fee"

Non Full Amount, it means that the fund will be invested equal to = "Subcription Amount" – "Fee" , so Total Amount will be debited from Customers’ account will be equal to "Subscription Amount".

Would the Customers be able to choose the source of fund account for Unit Trust transaction? And the customer can change the source of fund account?
Source of fund account will be used as the source of fund for Subscription, Switching and as benefeciary account for redemption payment. Source of fund account that listed on Mobile Banking based on tht account that Customer use at the first time doing Subcription through the branch and it cannot be changed on Mobile Banking. Custmer could come to the nearest branch to change the account.
the Customer’s can choose the source of fund account for Subscription or Switching to the New Produk.
Back to Top

When will the Customers’ fund for subscription transaction be debited from source of fund account?
For successfully saved transactions, fund would be blocked in the Customers’ account automatically. The fund would be debited from Customers’ account on the effective date (date of valid NAV) as point 3 .
Back to Top

For switching transactions, will the "Full Amount" and "Non Full Amount" be applicable?
For Switching, it can not be applied Non Full Amount method, hence all switching amount will be fully invested to the other Unit Trust product.
Switching Fee will debited from lited source of fund account .
Back to Top

When will the Switching Fee be debited from listed source of fund account?
For successfully saved transaction(s), the switching fee will be blocked first for total estimated fee + 10% of estimated fee.
The real switching fee will be debited at D+1 of Effective Date (date of valid NAV). Back to Top

The amount of fund that will be debited from Source Account = switching transaction fee based on valid NAV (% fee x unit x NAV per unit on effective date)
*) Note: estimated switching transaction fee is based on NAV per unit on previous trading day. Actual switching fees would be based on NAV per unit on effective date, and be debited from Source Account on the next bourse day upon effective date (H+1).
Back to Top

Why the blocked Customers’ funds were added with 10% from the estimated switching transaction fee?
The addition is done because the NAV on effective date is not known yet, could be higher or lower than NAV used for estimating the switching transaction fee. With this addition, it’s expected that Customers’ transaction could be carried out smoothly without any lack of fund in Customers’ account.
Back to Top

Where would the redemption transaction fee (if any) be debited from?
Redemption fee would not be debited from Source Account. Redemption fee will be debited from redemption proceed directly hence the fund credited to beneficiary account is net.
Back to Top

When would Unit Trust Redemption fund be credited to Customer’s beneficiary account?
For successfully saved transactions, fund would be credited in the beneficiary account on D+7 bourse days at the latest.
Back to Top

How do we update data, should there be any necessary changes?
Customers could update the data at the nearest branch.
Back to Top

How do I see the historical Unit Trusts transaction that I have done?
Customer can see historical Unit Trust transaction on the Menu – UT Transaction History. Transactions that will be displayed are all transactions have been done through the Branch, Internet Banking and Mobile Banking within the last 6 months.
Back to Top

What is First Time Subscription in Branch?
Customer who never Subscribe any Unit Trust Product at all, then they should subscribe their Unit Trust in Branch, but for next subscription they can directly through Mobile Banking.
Back to Top

MOBILE BANKING SERVICES – SMART NOTIFICATION

How do I choose the types of notification I wish to receive?
You can change your preference in the “Smart Notification” section on the types of notification you wish to receive and whether you wish to receive them in your email account for fund transfer, bill payments or standard notifications. Back to Top