Reviews for Hertz in Boston

All reviews100%

8.0/10 Good

Based on 48 reviews

Cleanliness

7.2

Comfort

7.4

Pickup/Dropoff

7.5

Value for money

7.4

Recent reviews

Most recent

8.8 Excellent

Economy

Nov 27 2016

Kayak provided an excellent deal!

Pros: I rented a compact and the Hertz company ran out so gave me a slightly larger car. They were so nice and accommodating. The location was a little difficult to access since it wasn't at the airport location but it was fine because we needed the car during our vacation, not at the beginning nor end. It was also very clean. I secured a rental for $16/day during the Thanksgiving Day weekend and it was honored. No scam!!

Cons: Location of the Hertz.

3.2 Mediocre

Standard

Nov 11 2016

Not sure who's worse, Kayak or Hertz

Pros: I needed a car at Logan Airport Boston, arrived and went to the rental center. Firstly neither the car center nor Hertz had a wheelchair for my disabled wife. She had to painfully hobble to a bench, ok happens all the time. However the Hertz counter staff were such jerks. I'm the only one in line and there were 3 of them, each cast a glance my way then went back to their computer screen. I realized they were either fools or biased against me since I'm white. So I marched right up to the first person and said "can you help me?" she begrudgingly said yes.
The next delight was the clerk told me Kayak made my reservation to pick up in downtown Boston and could not help me, I had to get into Boston by taxi. That was the part that made me upset so I protested. The clerk lazily drawled "ah'l see whats I cans do" which gave me a real boost of confidence in her abilities. She ended up letting me pick up there but would have to drop in downtown Boston Can you believe it? I dropped the car back at Logan at the end of my trip.

10.0 Excellent

Economy

Nov 9 2016

Pros: Location close to my residence.
People at Hertz (allston location) is nice and kind.

6.0 Okay

SUV

Nov 6 2016

Pros: Very friendly and helpful staff who even stayed a few minutes late to complete my transaction. Ease of dropoff. Comfortable seats.

Cons: Car was "Jeep or similar" but got a Kia, which was okay but less roomy and more boring. A/C also didn't work. Way too expensive even with small discount.

8.0 Good

Economy

Nov 6 2016

Quick Fix for Bad problem

Pros: The gentleman at the Augusta, ME location was very helpful to solve my leaking car problem.

Pros: the car we got smelled like mold, the smell got worse as the sun heated up the inside of the car.

8.0 Good

Intermediate

Oct 26 2016

Cons: What I thought I was charged on the website was not the price at the counter you figured it out but it took me calling my credit card company and obviously this happens to a lot of people the clerk had told me that this happens often that's really something you guys should straighten out when you think you're paying 300 and they're asking you for 400 when you get to the counter it's very upsetting and you're tired after a long flight

2.0 Poor

Intermediate

Oct 26 2016

Pros: N/a

Cons: Extremely poor experience. I missed my flight, was stranded at the airport and they refused to take my debit card, said cc only!! The black woman at the counter was sarcastic and snarky. I don't recall her name but my encounter occurred on 10/24 at 12 noon at Logan airport in Boston. I'm very disgusted it took hours to find another car from a competitor instead, which costed nearly double the amount. I will never do business with Hertz ever again due to this horrible experience.

Cons: I left a small wallet with my drivers license and a credit card in the car upon return. I have attempted to call the Logan desk more than a dozen times and no one ever answers the phone. I have called the main 800 numbers and when they tried to transfer me to Logan I was cut off. I will not rent from Hertz at Logan again. This was terrible Customer Service!

2.0 Poor

Intermediate

Oct 23 2016

Cons: Car was dirty, service was poor, and the experience was not pleasant. I'll probably never rent from and off/site location again. If it's not at the airport I'll pass.

2.4 Mediocre

Compact

Oct 22 2016

The Kayak offer/price paid was not the same Hertz

Cons: The tax amounts were very different when we reached Hertz to pick up the car, compared to the amount sent by email in the Kayak confirmation.
The Hertz car itself was a hatchback and not a sedan, as advertised.
The most unfortunate aspect is that at dropping off the car, I was charged an additional 290 dollars as part of the fare (no damages!). This was never shown in the Kayak booking.
The car rental ended up being double the original cost advertised at booking in Kayak, which is extremely misleading on the part of Kayak. Hertz officers told us never to use sites like Kayak. I'm unimpressed by Hertz, but Kayak needs to reach out and address this if they want me to be a customer with them again.

Cons: Ordered full size car, received upgrade to small SUV (Jeep), comfort of ride not as good.

9.2 Excellent

Economy

Oct 18 2016

Pretty smooth rental experience

Pros: The pick-up and return were pretty smooth. Staff was quite friendly and was not aggressive in pushing customers to purchase additional insurance/service items. Conditions of the car was good. The location is quite convenient for me and accessible by public transportation. The price for the weekend deal is pretty good. I will rent the car again from this company.

10.0 Excellent

Full-size

Oct 17 2016

Great Choice, Good Service and Price

Pros: Friendly employees, cheapest deal at Boston Logan of companies, clean comfortable car, and they offered to drive us to the airport terminal and drop us off with our luggage, carseats, and two kids, saving us a long trek to the airport shuttle. Awesome!

10.0 Excellent

Compact

Oct 10 2016

Cons: Friendly staff

10.0 Excellent

Intermediate

Oct 10 2016

Pros: Great service

7.2 Good

Compact

Sep 15 2016

smoke

Pros: price

Cons: there was cigarette smoke in the interior

10.0 Excellent

Minivan

Jul 13 2016

Pros: The people were friendly and helpful. The van worked beautifully for our visiting grandchildren.

10.0 Excellent

Compact

Mar 28 2016

Pros: Customer service was awesome

6.8 Good

Compact

Oct 29 2015

Cons: car was from canada, everything was in kilometers. rather frustrating, would have been nice to have had this disclosed upfront.