Shipping: all the products purchased on the Site will be shipped to the address specified by the Client at the moment of the Order within 24-48 hours from the acceptance of the Order. Costs of delivery are clearly specified on the Site before proceeding to the Order.

Return policy: You may return purchased products within 14 (fourteen) working days from the date of delivery by making an email request or by filling the relevant form on the Site.

Customer care

If you are looking for detailed information about your online purchase, status of the order, shipping time, return procedure or any other information you may need, please don't hesitate to contact us by phone at the number +39 0418380058, or by email customercare@ottodame.com. We are at your disposal every day from Monday to Friday from 08:30 to 13:00 and from 14:30 to 18:00.

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