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DSL Won't Stay Connected

hey...i've had earthlink dsl installed since 3/7 and still can't stay connected.

PROBLEM: When I connect to the internet with the DSL modem...either immediately or after several minutes...the computer will either freeze-up requiring a reset OR the connection will disconnect and the computer will automatically restart. None of this happens when I connect using the dial-up modem, just DSL.

WHAT I HAVE DONE: Tried different ethernet cards (3); Reinstalled the ethernet drivers; Reinstalled Earthlink DSL software; Reinstalled Windows 98 SE; Reformatted the hard drive. Before I sign on each time I always clear cache, history, temp. files, cookies & internet pages. Do you have any other ideas on how to fix or what the problem may be? thanx

i've been on the phone with earthlink tech support for over eight hours altogether...i think they're as frustrated as me with this problem. the last guy i talked to suggested i try this site for some answers. in addition to the above...today i tried putting the ethernet card into different slots and reinstalling the drivers. also used the tcp / ip analyzer. i think i'm ready to give up. i've also had the phone co. (quest) check the line on and off site. bill

Right click on blank space on your desktop, select properties, settings tab at top, advanced at bottom, trouble shooting, move hardware slider half way, apply and REBOOT, are you using proxy by any chance, were quessing now, who knows, maybe we will get luckey

Get a Linksys router!

I have SBCGlobal DSL (pacbell) PPPoE. I flashed the firmware on my router to allow for PPPoE, inserted username and password and setup DHCP. Router serves as a firewall and keeps my bean burrito warm while Im fragging!

found this fix at tweakxp.com

With some ADSL/Cable modems (especially USB) you may have a problem with getting disconnected after a few hours, here are two ways to fix that.

Disable Hibernation
Right click on your desktop, click the screen saver tab, once there you should see a power button at the bottom of the display properties dialog, click that, ones dialog appears click the hibernate tab, and uncheck enable hibernation.

Disable Windows Messenger
Go to your start menu, click run.
In the Run dialog type gpedit.msc
Go to Computer Configuration>Administrative Templates>Windows Components>Windows Messenger
Once there right click Do not allow Windows messenger to be run, go to properties.
Check the box next to enable.

yet another possible fix

Some usb dsl/cable modems may get disconnected after a little while. A possible reason that could cause this problem is that in windows xp there is an option that allows the computer to turn off a usb device to save power. To disable this option:

1) click start, highlight my computer, right click and select properties and a window will pop up with the system properties
2) click on the hardware tab and press the device manager button
3) expand the universal serial bus controllers
4) Double click on the USB Root Hub.
5)Select the Power Management tab and UNTICK the "allow the computer to turn off the device to save power"

If you have more than one USB Root Hub, then you should apply the steps to each one of them
That's it, you won't need to restart the computer!