PayPoint is down nationwide leaving up to 1.4 million Brits without electricity and gas

Parents have said they are unable to feed their kids and fear food will defrost in the in their freezers after the service went down.

A pre-recorded message on the customer service number tells people: "We are currently experiencing a nationwide outage with our PayPoint One devices.

"We are investigating the issue and apologise for the inconvenience caused.
"Please reboot your terminal every half an hour until the issue is resolved.
"Thank you for your patience."

Twitter user Keith Robertson asked: "Anyone having trouble topping up at PayPoint try going now because my partner was able to top-up our electricity key 10 mins ago! Ask them to reboot the system if they say it's still not working - best of luck."

British Gas to hike energy bills for MILLIONS of customers by £60 a year – but here’s how to avoid it

MOST READ IN WORLD NEWS

MUM'S AGONY

Disabled girl who was was bullied by vile trolls has died aged 10, mum reveals

MOUNTAIN TRAGEDY

good Samaritan battered

Grant Michael Irving added: "Any time frame on when your systems gonna be back up and running? Need to activate the new electric key and top it up."

Paypoint's payments systems feeds more than 300 clients - from utility companies, retailers and transport firms to mobile phone providers, local and national government.

It is used on 50,000 stores across UK and Romania, including Tesco, Sainsbury’s, Asda, The Co-operative Group, Booker, McColl’s, Nisa, Costcutter and thousands of quality independent retailers.

We pay for your stories! Do you have a story for The Sun Online news team? Email us at tips@the-sun.co.uk or call 0207 782 4368. You can WhatsApp us on 07810 791 502. We pay for videos too. Click here to upload yours.