Fequently Asked Questions

This page provides answers to the most frequently asked questions and should be your
first reference whenever you have a problem. For a comprehensive guide to using Jomatu,
please view our extensive documentation. If neither of these resources
help, then please raise a support ticket from within
your Jomatu account (login required).

What is the difference between a Registered User, an Administrator
and an Editor?

A Registered User is anyone who has an account on Jomatu.
An Administrator is a Registered User who owns/manages a website that's edited
using Jomatu.
An Editor is a Registered User who is granted permission by (another) Administrator
to edit that Administrator's website.

Note (1): As Administrator automatically has the right to edit their own website, i.e.
Administrators don't need to add themselves as an Editor for their own websites.

Note (2): it's possible to be both an Administrator and an Editor, e.g. you own your
own website, but also edit a website owned by someone else.

Will I have to submit my bank or card details to join Jomatu?

Absolutely not. The free trial period is entirely without obligation and you won't have
to submit any up-front payment details. Furthermore, all our payments are taken via a trusted
third-party payment provider, so we never, ever see your payment details. Finally, if,
after the free trial period has expired, you don't wish to continue, then you need do
nothing at all.

How secure is Jomatu?

We use a secure connection (SSL) for your login and Memebers' Area, so all data is
encrypted during transmission to and from our server. In addition, all passwords and
select FTP credentials are encrypted (in fact, even we can't read them).

Why does Jomatu need my FTP details?

Jomatu works by remotely accessing your web pages on your live server. To do
this, it needs the FTP credentials to fetch and update the web pages that you edit.
For your security, Jomatu encrypts all key FTP credentials stored on the system.

Where do I find my FTP credentials?

If you set up your own website hosting then your hosting company will have already
sent these to you. If someone else has set up your website hosting (typically your web
designer), then they should be able to supply you with this information. If they refuse,
please read this FAQ.

My web designer refuses to give me the FTP credentials, what can I do?

Your web designer may be concerned about security, since access to the FTP credentials
basically gives complete access to your website. However, you may reassure your designer
that all key FTP credentials within Jomatu are encrypted, which means that even we won't
know what they are. And once stored, these values are never shown on a web page so can't
be viewed by anyone else either. Finally, all FTP data is entered into Jomatu via a secure
connection to Jomatu.

If they still refuse (and some may do so because they have a financial interest in maintaining
your website!), then consider switching your website hosting to Jomatu. In fact,
we believe you could save money doing so! For more information, visit our
hosting information page.

What's the difference between 'Save' and 'Publish'?

Firstly, 'Publish' will apply your content changes to your live website. After this, you
may safely 'Exit' to return to Jomatu, or 'Browse' if you want to edit another web page.

'Save' should be used periodically when editing, as it preserves your changes and therefore
guards against accidental loss of data, such as losing your internet connection, suffering a
power outage, or accidentally closing your browser tab or window (we've all done that!). You
may even (after saving your changes) exit the Edit Facility and log off. When you later log on
and select the 'Edit Website Content' option from the Main Menu, you will be offered the chance
to resume your previous edit session, picking up from the last saved copy.

I need to crop some images, how can I do that?

We'll be adding this functionality directly to Jomatu in the near future. In
the meantime there are some excellent free programs on the internet to allow you to
process images, including cropping. Entering 'Free image editing software' (or similar) into
your favorite search engine should present you with many suitable options*.

There are little red and orange images when I edit my web page, what
are they?

These images denote where 'hidden' program code has been substituted. They are simply
placeholders and will be replaced with the original code when you publish your changes.
Unless you know what you're doing, you should not edit or remove these images, as this may
affect how your web page functions when you publish your changes.

How can I keep my website's styling consistent?

Most well-written websites use one or more style sheets to determine the overall design.
You can of course apply styling directly to content, but this should be avoided unless
absolutely necessary (for maintainability and clarity). Therefore, we recommend using the
Jomatu editor for adding, deleting and changing content only. All these changes will
then 'pick up' the style sheet styling when the changes are applied.

I want to start a new line of text, but the Editor keeps
adding extra line spacing when I press 'Enter', how do I stop that?

This is one area where a web page editor differs from a standard Word Processor. When you
press the 'Enter' key you create a new paragraph; for most websites (depending on how the
website has been styled), this results in a blank, empty line separating the paragraphs. If
you just want to start the text on a new line, then simply hold down the 'Shift' key before
pressing 'Enter'.

Note: the new line of text is considered a part of the existing paragraph,
so any paragraph-level formatting will also apply to the new line of text. For more
information, read the 'Edit Window' manual.

Which web browser should I use for Jomatu?

Whilst you can use any modern web browser with Jomatu, some browsers handle
the editing of your web content better than others! Jomatu strongly recommends
Google Chrome for PCs and Safari for Macs. PC users can
Download Google Chrome for free.