Latest research on mobile banking and payments

Online Banking Report has just published a follow up to its recent Mobile Banking Report, this time thee analysis is focused on mobile payments in North America.

Here's the abstract (emphasis added):

While banking and payments are interrelated, when it comes to the rollout of mobile finance in North America, they will arrive in two distinct phases. As we discussed last month (OBR 138/139), the information about payments, what we call mobile banking, will lead the way with real inroads occurring this year.

On the other hand, significant adoption of actual payment transactions, either remotely or at the point of sale, i.e., mobile payments, is still years away. Why? Delivering banking info to the mobile device is far simpler than enabling the phone for payments.

Eventually, mobile device-based transactions will surpass card-based transactions. But even then, consumers are likely to return to the desktop PC to manage payment accounts, set up payments, analyze spending, and interact with the card issuers.

Does this mean it’s too early to worry about mobile payments? Absolutely not.

Financial institutions today can and should use mobile information delivery to enhance the credit/debit card experience and reduce fraud. Not only does this differentiate your payments cards, it readies your customers for the eventual convergence of the mobile device and payments card.

One Response to “Latest research on mobile banking and payments”

“It readies your customers for the eventual convergence of the mobile device and payments card”
I agree that this is a wise strategy, but I think it’s important to distinguish between financial services that happen to be delivered to a wireless device and financial services that use the functionality of the wireless infrastructure (location awareness, SIMs and so on).