Food order

Frequently asked questions

How does Mosi's work?

Very simple: You order yummy meals from selected and well known restaurants in your town and our 'driving waiters' pick up the food and deliver to your home or office within the hour or at the requested time .

How do I place an order?

Simply place your oder on this website or use your mobile phone to order through our mobile website www.mosi.ch/mobile. For phone orders call us on 0844 14 14 14. We are happy to assist.

Will the food be delivered hot?

All our drivers are equipped with actively-heated thermo-transportation-bags. This way we can make sure you receive your food warm and ready to eat.

Minimum order amount

There is a minimum order amount of CHF 30.00 per restaurant.

How quickly do you deliver?

You can expect delivery within approx. 40-60 mins. after placing your order. The current real-time wait times are shown on the restaurant list during our delivery hours. When phoning in your order, you will be informed about the current wait time.

Can I order for later?

Of course. You can time your delivery for a specific time or even days in advance.

Can I order from multiple restaurants?

Yes, you can. Orders from multiple restaurants will be treated as separate orders and will not necessarily be delivered by the same driver.

Can I track my order?

Again, yes. There is a tracking link in your e-mail confirmation and you can also opt to receive a text message when the driver leaves the restaurant.

How does the customer loyalty program work?

Each time the sum of all your orders reaches CHF 500.00, you will receive a Mosi's voucher in the amount of CHF 10.00.The vouchers are mailed out monthly by swiss post. Even without a myMosi registration you will automatically participate in the loyalty program.As a registered myMosi user you can view your current bonus balance in your account.

Can I buy gift vouchers?

Certainly. Mosi's gift vouchers are an ideal present on any occasion.You can order our vouchers (CHF 25.00 each) right here. We'll mail them out to you right away by A-class swiss post.When paying by credit card, your vouchers can be redeemed immediately. When paying by invoice, we'll need to receive your payment first before the vouchers are validated.

How can we use Mosi's as a company?

We have specialised in providing first class, reliable delivery solutions for companies.We assist you in finding the best solution for your specific needs and offer a variety of billing options to reduce your administrative expenditure.More information for companies can be found here.

How can I use Mosi's as a restaurant?

We provide you with a comprehensive delivery solution for your restaurant.You are able to reach an additional customer segment, provide your existing customers with an extended service and will add profitability to your operation.More information for restaurants can be found here.