Is Wave Broadband having an outage?

Wave Broadband is an American provider of residential, business, and enterprise class cable TV, broadband Internet, and telephone services to around 455,000 customers in Washington, Oregon, and California.

Wave Broadband Issues Reports

@WaveConnects how dare you guys SEND US TO COLLECTIONS FOR AN ERROR ON YOUR END. I protect my credit score like it’s my child. I now have 20 days and a headache to prove that you guys INCORRECTLY doubled billed us yet I can’t get a human with competency from your team to help.

The engineer came and went, but the problem stayed. #NotWinning
The line looks great and tests ran from every device other than the @Xbox shows as great. @WaveConnects are going to put a watch on the line and see if they can further diagnose the problem.

Another call with @XboxSupport this time much more useful. They diagnosed the issue down to be caused by packet loss and after some investigation determined it the ISP’s issue. Back on the phone/twitter with @WaveConnects.

@WaveConnects your automated phone service is awful. Spent the last 4 minutes stating the same phrase over and over only trying to get to the 'Main menu'. At least it's finally failed over to the human support queue, now the wait begins...

@WaveConnects I do not have internet for more than 36 hours now. Have tried reaching your customer rep, but no one answers even after waiting for 30 mins. I have tried to communicate via chat and email as well, but still no help. This is terrible. #terribleservice

@WaveConnects @krunalsheth Great policy, therefore if you have an outage you feel unheard or forgotten. You could rather report an outage and for those who have internet can be happy and not care. And those with an outage can know that you guys are realizing the outage. No need to say everything is down

@WaveConnects What is going on with the Western Washington state outage including Sammamish. At 8:30 AM your recording said it was estimated at 4 hours. Says the same 8 hours later. I have been on hold nearly 20 minutes to ask what is going on.

@WaveConnects I know the snow has been rough for everyone, but we have been down at least 5-6 of the last 14 days. I'm using mobile hotspots as much as I can, but I would love to know when my service might be back up. Thank you!

@WaveConnects been on hold for an hour and five minutes waiting to chat with tech support. Would be awesome if there was an easy, self service way to report and verify a user was part of an outage and get an ETA of restoration.

@WaveConnects Thanks, the service is restored. Many of my neighbors were having the same issue - my guess was too many people already on hold thus it booted new users. Possibly may want to look into increasing capacity for hold or an alert based on location that there's a known outage.

@WaveConnects your service, or lack there of is really starting to aggravate me. I was told there would be a "whatever it takes" ticket put in and have heard nothing for weeks and weeks now. I am at my wits end. the upload speed still disappears.....