At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team. Ranked by U.S. News & World Report as seventh in the country - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Department Description

UCSF Benioff Children's Hospital is recognized throughout the world as a leader in health care, known for innovation, technology and compassionate care.For more than a century, we have offered the highest quality medical treatment. Today, we are one of the top children's hospitals in the nation, according to a ranking by U.S. News & World Report.Our 180-bed UCSF Benioff Children's Hospital is a 'hospital within a hospital' with more than 150 specialists in more than 40 areas of medicine.

Department Description

The Pediatric Case Management Department supports the case management (discharge coordination and utilization review needs of all inpatient units across UCSF Benioff Children's Hospital San Francisco and the Betty Irene Moore Women's Hospital for a total capacity of 225 beds.The department is comprised of RN case managers and administrative support staff that ensure the safe transition of patients from the hospital setting to their next destination.UCSF Benioff Children's Hospital San Francisco is a pediatric academic tertiary/quaternary hospital providing care to a wide-range of children and young adults with specialized care needs.The Betty Irene Moore Women's Hospital provides services to laboring patients including high-risk pregnancies. Both hospitals provide a fast paced, vibrant environment with many opportunities to learn from a variety of complex medical conditions.

Job Summary

The Director of Pediatric Case Management provides leadership and oversees case management, discharge planning, concurrent utilization management, and patient throughput for a specific group of services and case managers.This leader is also responsible for effective human resources management within the Department of Case Management while ensuring appropriate coverage across the hospital.Scope of responsibility includes goal setting, program planning, workflow processes, regulatory compliance, staff productivity, facilitation of work teams, outcomes evaluation, and continuous quality improvement. Responsible for hospital-wide functions related to the development, maintenance of, compliance of professional standards and policies.Internally and externally, this leader represents UCSF Benioff Children's Hospital San Francisco values and mission to patients and families, professional colleagues, the interdisciplinary healthcare team, the organization, health care payers, and the community.

Required Qualifications

Three years progressive expertise in case management, utilization review, discharge planning, home care and / or managed care

Two years demonstrated leadership, fiscal, and operations management skills, with the ability to collaborate effectively with physicians, management, and staff at all levels, and external agencies.

Active Registered Nurse licensure in the State of California

Bachelor's Degree in Nursing

Demonstrated hospital management skills

Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance environments

Solid competency in financial aspects of healthcare management, blended with an understanding of the ethical, medical, and quality of care issues of case management

Strong communication, interpersonal, and conflict-resolution skills for dealing with patients, families, advocates, and other medical personnel, as well as subordinate staff

Strong skills in critical thinking and problem-solving; ability to interpret reports and develop new policies, strategies, and implementation plans to improve all aspects of case management department function

The flexibility to orient and work at all UCSF Health locations

Preferred Qualifications

Master's Degree in Nursing, Business, or other health care related field

Case Management Certification or designation

Experience in an academic, tertiary, pediatric organization

Licensure/Certification

Active Registered Nurse licensure in the State of California

Living Pride Standards

Service Excellence

Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.

Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.

Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices

Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

Demonstrates an understanding of and adheres to safety and infection control policies and procedures.

Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.

Picks up and disposes of any litter found throughout entire facility.

Posts flyers and posters in designated areas only; does not post on walls, doors or windows.

Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.

Protects the physical environment and equipment from damage and theft.

The flexibility to orient and work at all UCSF Medical Center locations is required.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.