(2) I have downloaded the app but it tells me to download the app again (Android & iOS)

If you found yourself on this page (as shown above) but have already downloaded the Soompi app, you are actually viewing the site on a mobile browser. You are likely to have been linked here when you clicked in this article.

To fix this,

Exit the article and return to the Soompi app homepage OR relaunch the Soompi app