UX-Writing with 805 Restaurants inspired by Documentary Photography

UX-writing with 805 Restaurants is an immersion study that involves staff points of view, and stories told by guests.

We approached guests in 805 Restaurants in Hendon, Reading and Old Kent Road to take part in this design-led research. References to the origins of West African cuisine provided guests and ourselves with talking points. In the background, we took down notes, composed photographs to understand and communicate issues around guests’ challenges.

After we shot and analyzed each image, we made sense of the story it tells as illustrative narratives. We used these narratives to unpack the guest experience, to provide an evocative profile of each participant, and make sense of their expectations. And create a context for the generation of UX writing.