Product Advisories

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Phenomenon
It has been confirmed that when using Canon Network Video Recording Software
RM-64 / RM-25 / RM-9 v1.0 in connection with an event-driven recording (sensor
recording, motion detection recording, intelligent function recording or volume
detection recording) is made in H.264 format, incorrect time information may be
recorded or a part of the recorded image may not be played back with Canon
Network Video Recording Software RM-64 / RM-25 / RM-9 v1.0.

Occurrence ConditionsThis phenomenon occurs when all three conditions listed below are met and
the transmission of data is interrupted due to unstable network communication
conditions during the video recording interval (or between events).

Conditions
(1) Canon Network Video Recording Software RM-64 / RM-25 / RM-9 v1.0 is
used.
(2) Recording is made in H.264 format.
(3) "Recording before an event" function is set to on. How to Identify Cameras eligible for the Firmware Update:

SupportPlease download updater to the latest version (v2.0 or
later) from Canon Web site, and update the software.