*Due to the current situation we have now extended our returns period. You can wait to return your parcel to us until it is safe to do so. We are closely monitoring and re-evaluating this and will amend as we need to. There is no need to worry, your safety and the safety of our staff is our priority*

*Please be patient when waiting for a refund, we are running on a much smaller team and the return process will take longer than usual*

All goods will be inspected on return; if they arrive in an unsuitable condition, you may not be eligible for a refund and we may send the goods back to you.

Returns are FREE for UK customers with Collect+

You can return any item for a refund or exchange it for a different size within 28 days of receiving your order via Collect+.

Keep your collect+ receipt that the shop provides so you have proof of postage.

Track your return with the tracking number provided on the receipt. Please ensure to keep the paperwork from your order in the parcel for your return as not being able to trace a name or order number when we get it back will delay your refund.

International Customers

Neon Rose Store does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.

Depending on the shipping method and carrier selected, your return package may take several days to reach us.

Neon Rose Store clothing must be returned by mail.

Sale ItemsFor items you purchased in a sale, we will refund the price you purchased your item at.