Demo 07 Session 2 Brain Dump

Lance Ulanoff reports back on session 2 of the startup demonstrations at DEMO 2007.

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It's session 2 of day 1 and while attendees were all bright-eyed and bushy-tailed after lunch, most were pretty unresponsive by the tenth-or-so demo. Good thing there was a surprise at the end to perk us all up. Once again, this is a brain dump and not an exact, blow-by-blow of what I saw here.

Chris Shipley walks out on stage

Hope you had a great lunch, looked like things were hopping there.

I know a lot of you are very technical and can provide your own tech support. This next company can understand that consumers do not have easy access to good tech support

Support Soft: Support.com.

Consumers pent 12 hours a month trying to get their PCs to work they way they want. They can get instant tech relief at "1-800 PC support"

We had a crazy idea: The best way to demonstrate how we provide relief is to tune up a PC in 6 minutes at demo.

Three things that make for a great service experience: No work, no geek speak, consistent.

A 25-year industry veteran and award-winning journalist, Lance Ulanoff is the former Editor in Chief of PCMag.com.
Lance Ulanoff has covered technology since PCs were the size of suitcases, ?on line? meant ?waiting? and CPU speeds were measured in single-digit megahertz. He?s traveled the globe to report on a vast array of consumer and business technology.
While a digital veteran, Lance spent his early years writing for newspapers and magazines. He?s been online since 1996 and ran Web sites for three national publications: HomePC, Windows Magazine...
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