See what the customer will see, meet with me and I will show you why I am the best person for this position.

By understanding a customer’s ‘Expectation’, a tailored solution will provide ‘Excellence’ in customer service, achieve a high retention rate and create profitable growth. I know and understand customers.

Allow me to build strong relationships and I will grow our business.

You need someone with extensive skills and experience for this challenging role. A positive person with enthusiasm, passion, integrity, honesty and accountability. I will bring a fresh set of eyes, combined with exceptional sales knowledge and experience.

A successful sales person has the ability to develop and nurture long-term relationships, (internally and externally), with positive outcomes.

I am an experienced professional who will add value to any business.

Certificate IV in Frontline Management and Advanced Management Program at UWA Business School.

 You want a Relationship builder: Successfully sourced new business as a BDM and Account Manager, while retaining strong and sustainable long-term relationships that adds value to existing customer’s business and improves their productivity.  You need commercial / business focus exceeding customer expectations: My clients will tell you I am efficient and organised, a helpful people person with superior follow-through, excellent at building rapport and fostering mutually beneficial relationships.  You demand excellence in communication, planning and organisational skills: I have exceptional people skills achieving the highest quality customer service. I have extensive experience in building solid pipeline opportunities and bringing them to fruition.  You will get a great negotiator with proficient computer skills: I source, discover and negotiate successful client outcomes in an organized and efficient manner. Utilising advanced computer, CRM and analytical skills.

You will find that I am a rapid learner with a great deal of excitement and enthusiasm in all my endeavours.

I look forward to discussing my capabilities in more detail. I am available for a personal interview at your convenience.

Your time and consideration is appreciated.

Yours sincerely Michael Wake

Work experience

Accountabilities:
• Manage the Sales Team to develop customer specific programs and promotions.
• Confident, assertive and a clear communicator to drive sales and positive customer outcomes.
• Providing solutions to clients through an understanding of their needs
• Managing current relationships and increasing sales through regular meetings and communication and constant research about their business
• Build new lines of business
• Increase market share as per strategy of the company
• Pitching sales in a highly professional and motivated manner
• Monitoring delivery & selling dates for Sales Campaigns
• Be an ambassador for the product
• Target & results driven to exceed budget and margin goals
Reason for leaving: Due to a Restructure my position was made redundant.

Education

Work experience

Marketing and Public Relations Manager, Customer relations, Retail....
(from August 2008 to September 2018)

I AM STILL WORKING AT THIS JOB... I CREATED LOYAL CUSTOMERS FOR THE COMPANY BY USING SOME PR TECHNIQUES... RELATONSHIP WITH CUSTOMERS... DESIGN OR PLAN SOME ADVERTISEMENT FOR NEWSPAPERS OR RADIOS... CREATING EVENTS FOR THE COMPANY... CREATING DATABASE FOR CURRENT CUSTOMERS... ETC..

Education

Effective leader of the Sales and Marketing department responsible for branding, advertising, market research, business development, customer relationship management, team building and leadership,
• Held Australian Permanent Resident visa and International Driving License at the present
• Developed marketing strategy to penetrate the steel market and branding the company and products
• Formulated and executed the sales and marketing plans while developing and maintaining the customer relationship
• Directed sales forecasting activities and set the monthly, quarterly, annually departmental and individual sales targets
• Developed internal sales processes, culture, policies, and procedures to standardize sales operations and achieve targets

Work experience

Sales and Marketing Manager
(from August 2015 to August 2018)

Managed the Sales and Marketing department in the Japanese steel fabrication and coil-center manufacturing company in Myanmar. Directed a team of six members; two senior sales executives and four sales executives. Formulated the sales and marketing strategies, brand planning, business-development strategies to drive revenue growth and enhance market shares in the domestic steel markets.
Highlighted Achievements
• Produced the revenue of more than AUD 42 million from the sales of over 50,000MT of steel products from 2015 to 2018
• Developed and consistently maintained strong and sustainable relationships with more than 100 dealers / stockists and 200 end-users in Myanmar
• Successfully expanded into the steel fabrication business by adding another fabrication factory to acquire new fabrication end-users market shares
• Achieved 2016 and 2017 Star Performance Awards for the outstanding sales results and expansion of fabrication markets
Responsibilities
• Developed and implemented strategic sales and marketing plans while monitoring competitors’ activities and products
• Liaised with General Manager, Director and Chairman to develop and recommend product positioning and pricing strategy to achieve highest possible long-term market share and profits
• Forecasted sales expense requirement and developed department operating budgets on monthly, quarterly and annually basis
• Analyzed and controlled expenditure of sales department to conform to budget requirements
• Met with key clients to assist sales executives with maintaining relationships, negotiating and closing the deals
• Handled and managed problems, complaints and difficult situations escalated by subordinates or customers
• Prepared and analyzed monthly, quarterly and annually sales reports to support top management in formulating decisions
• Explored new market opportunity and drive performance of the team by providing feedback and advice regarding products, sales activities, market development, customer needs, improvement of sales team potential and prices and selling techniques.
• Recruited, trained and developed sales team members towards result oriented team
• Proposed relevant KPIs and incentive structure for sales team and customers to drive improve performance growth
• Performed analysis on benchmarking organizations in order to adopt best market practices into organization
• Set up the company official website and pages on social media while advertising on printed media and directories
• Forecasted the market situation and optimized importing of raw materials, level of existing stocks and price of products