The practice of Service Design is shared by service designers globally, including most of Europe, where it took hold, to North and South America, Asia-Pacific (Australia and New Zealand), throughout Asia, including India, China, Malaysia, Singapore, and in Africa,...

Local grocery stores (chains) within close proximity, now carry different inventories to suit their neighborhoods, and at the same time limit choices and drive up profits while better meeting consumer demand - based on algorithms. We rely on algorithms to perform...

Service Design: A service concept should be the purpose for the organization and guide goal setting and objectives. The service concept is why consumers attach themselves to brands, and why non-profit members join and engage.

The story of the Anthora cup, a New York City iconic symbol used by Hollywood to represent a gritty time period between the 50s and 70s, serves to show the importance of solver user needs. Today, solving user needs is a component of Service Design.

Passengers on Spirit Airlines file more complaints with the U.S. government than any other airline. Yet by all financial measures, Spirit is the winner in a competitive industry using personas to target ideal customers.

For the FEMA project, our group was isolated for two weeks on top of Mt. Weather, a once top-secret facility dedicated to re-locating Congressional members in the event of a nuclear strike, or threats to the nation’s Capital.

Steven J. Slater is an author and trainer. He has spent decades building and improving lines of service (LOS) for non-profits, commercial industries and public sector-governmental organizations. He now dedicates his time helping organizations implement Service Design.