Okay so I know that I am a little late to the party but I have just logged into RSI and noted that my Kickstarter pledge is not linked to my account. I have been back though my emails and it seems that I did receive emails asking me to link my pledge but the emails in question had been directed to junk mail. The last email I had regarding the linking of accounts was on 24 April and the title: "We're cleaning house! We need your feedback.". Unfortunately the link in the email titled 'I have pledged but my package is not showing up on my account!' no longer works. Where can I find more information on how to link my pledge to my account?

Note: In case it is relevant when I logged in to RSI it prompted me to 'migrate' my account.

Hi,
i bought the dual-pledge scout package thing with a friend and i never got the email :/ Im registered to RSI but i can't get it to accept me and give me the hangar module.
Hope you can help me out,
cheers :D

I did not have a RSI account until a few minutes ago. After creating the account the pledge is not automatically visible in the account data. I checked my mail folders and found a mail "Register your pledges to Star Citizen" send from "Star Citizen" with real mail address noreply@robertsspaceindustries.com. I received that mail on 13th of Feb, so two days ago.
While I still have been logged in to my new RSI account in one tab I opened the link from the mail in a new tab. My data showed up correctly ("scout" pledge+date+...) and after pressing the button the pledge now shows correctly under "Your Account"->Pledges.

@Michael. I just came from the RSI chat room and people there told me that.
1. Surveys have not gone out at all but should be around April/May
2. No one there has been asked to enter any shipping addresses either.
3. People from overseas (such as myself) have $15 credit in their RSI account because the app is being updataed to take this into account.

So if you login to RSI and you can see your pledge level and amount it should be right and you're not missing out on any emails at this stage. Looks like it's just hoing to take some time. I hope this helps. :-)

I never received that emai either. My account is active on the Robets Space Industries website, but have never received the survey regarding my information (ie. home address). I have scoured my inbox, deleted email, and spam folders, but have found nothing.

Superbacker

@Fjodor: The fact you did not get an e-mail is normal. The fact the kickstarter pledge doesn't show up in your account as either as 'unallocated credits' or as something the conversion tool they used thought you pledged for here isn't. Best is to contact billing for that.
### Member of the Pinkerton Road Cavalry ###

My pledge is showing up correctly on RSI (never got the e-mail because I linked it beforehand, I assume), but I don't see anywhere to input the mail address- I take it they haven't gotten to that phase yet? Or is there something I'm missing?

Superbacker

If you used the same e-mail address for RSI and KS, your accounts should have been linked automatically and your KS-pledge should show up in your RSI-account under pledges. Therefore no e-mail has been sent to you. Check your pledges before you start emailing RSI. The only thing that is required now is to add the KS-pledges to an account on RSI. No (physical) address information has to be given at this time.
### Member of the Pinkerton Road Cavalry ###

We have more features arriving shortly. We’ll announce each when they’re available.

- Your Kickstarter pledges will be linked to your RSI account awhile after the Kickstarter drive is ended. Due to the amount of data consolidation that will have to happen from all of the Kickstarter information, we won’t be able to link all pledges to accounts immediately. Your patience will be much appreciated as we complete this part.

After going through the comments, I see I'm not the only one with some trouble here. I don't know if I misunderstood something or what, but I registered with RSI and checked my email and I'm still locked out of the Backer pages, and my account there isn't linked to any special Backer privileges. I looked through my email for all RSI emails, but found nothing concerning linking my account. I'm sure you guys have a lot of work to do, so I can wait. I am looking forward to when it is fixed though.

Got my stuff linked from kickstarter, but I have a sneaking suspicion I already pledged once already via paypal before KS and before the whole main site got set up properly for all the new pledge levels and stuff (I don't recall making an account way back when). Does that get rolled into my main pledge automatically at some point since I used the same email adress (I think) or do I have to contact someone? Or do I just get whatever I pledged for sent (think it was just a copy of the game, don't remember) as an extra code in a separate pack?