Our Owners and footwear buyers travel to Europe and admire street style of women in Paris, Spain and Italy, They then work with luxury shoe factories in Italy to fill styles and trends that are missing in the market from our numerous other designer name brands. All styles are proudly MADE IN ITALY or MADE IN SPAIN.

Every attempt will be made to process and ship your order the day it's received. We will email you when the order is shipped. We are unable to ship to APO/FPO or PO Box addresses.

US Shipping Rates

All US orders are shipped via UPS and should be received within 7-10 business days after processing. Delivery time does not include Saturdays, Sundays or holidays. Saturday delivery is only available if prearranged with Customer Service.

Domestic shipping costs and methods

METHOD PRICE

UPS or USPS $12.00 – Free for orders over $150.00

International Shipping

For orders shipped outside the United States, the billing and shipping address must be the same. Shipping will be provided via your choice of UPS or Global Express Mail through the United States Postal Service. Please use a valid street address, as we cannot ship to PO or APO boxes. International orders are not guaranteed to ship the next business day because additional verification is often necessary. Please allow up to 20 business days for delivery. Any delays at customs once the parcel has reached the destination country are not under our control. Please note, order modifications cannot be made after the order has been placed.

If you are not satisfied with your online purchase, please follow our guidelines for returns:

Please confirm your items are eligible for return (Final sale merchandise is not eligible for return or exchange). Customer is responsible for the cost of shipping returns.

All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be honored.

The merchandise must be in its original condition and unworn.

We do not refund shipping charges.

We do not accept returns/exchanges on custom-made or special order items, undergarments, or final sale merchandise. These types of sales are final.

We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.

Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.

Damaged/Incorrect Items

If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a UPS label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached.

Exchanges

If you would like to exchange an item for another color or size, please contact us via email websupport@shoptheshoebox.com to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the return form. We will ship the exchange to you at our expense (does not apply to international orders).