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A few days ago, I started noticing several symptoms of a virus, such as the "double click" sound, random browser windows popping up with ads, similar activity with random tabs being added to my browser with other ad sites, and even crashing in some cases.

I bought Norton 360, and ran it's full system scan and almost all of the activities are gone. All but one. I don't hear the click sounds or see separate browsers opening up, but new tabs still appear and Norton has a pop-up frequently show up that says "Threat requiring manual removal detected: System Infected: Tidserv Activity 2." I followed the steps given by Norton, and the tdsskiller tool seemed to do the trick as it found some infected locations and said it got rid of those infected files. However, even though it can't find the tdss files, the same pop-up still shows up.

If I knew where the issue was, I'd most likely be able to get rid of the files, or at least be able to do it in safe mode. I hope someone here is experienced enough to make sense of these log files you asked for, and can find the issue where Norton couldn't.

My secret agent name on the forums is SweetTech(you can call me Agent ST for short), it's a pleasure to meet you.

I would be glad to take a look at your log and help you with solving any malware problems.

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.

If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:

Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.

Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!

If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.

Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!

Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.

I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)
Because of this, you must reply within three days failure to reply will result in the topic being closed!

Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system.Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data. Have means of backing up your data available.

____________________________________________________

It looks like we maybe dealing with an infection known as ZeroAccess.

Running TDSSKiller

Download the latest version of TDSSKiller from here and save it to your Desktop.

Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.

Have I helped you? If you'd like to assist in the fight against malware, click here

The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.

First of all, I apologize for not seeing this sooner. I guess the thread got moved to the spyware forum, and for some reason I didn't get an email notification of the reply you made. Oh well, I hope it's not too late to get started on this. Here are the logs you asked for, and no, it hasn't been resolved yet.

on a side note, Ping.exe is taking up a ton of memory, I haven't followed any instructions but yours, but it seems like other people have had this problem, too. Maybe other threads would help you to identify the root of this issue?

First of all, I apologize for not seeing this sooner. I guess the thread got moved to the spyware forum, and for some reason I didn't get an email notification of the reply you made. Oh well, I hope it's not too late to get started on this. Here are the logs you asked for, and no, it hasn't been resolved yet.

No worries.

on a side note, Ping.exe is taking up a ton of memory, I haven't followed any instructions but yours, but it seems like other people have had this problem, too. Maybe other threads would help you to identify the root of this issue?

Yeah, it looks like the infection you have is causing this. This infection seems to be making its rounds, so there are quite a few people who are experiencing this issue.

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop * IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

Double click on ComboFix.exe & follow the prompts.

Accept the disclaimer and allow to update if it asks

When finished, it shall produce a log for you.

Please include the C:\ComboFix.txt in your next reply.

Notes:1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.

Please make sure you include the ComboFix log in your next reply as well as describe how your computer is running now

Edited by SweetTech, 20 December 2011 - 03:33 AM.

Have I helped you? If you'd like to assist in the fight against malware, click here

The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.

I ran everything as you asked (and only once). It seems better, but I haven't run any other scans yet. I'm not getting any notifications anymore about the tidserv activity 2. I would have normally gotten one by now, especially with a browser open. I THINK it's gone, but maybe there's something in the log that would state otherwise, here it is, and let me know. Also, I'll post if I see anything immediately. Otherwise, it seems better.

If a suspicious object is detected, the default action will be Skip, click on Continue.

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste its contents on your next reply.

Have I helped you? If you'd like to assist in the fight against malware, click here

The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.

Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.

ComboFix will now run a scan on your system. If ComboFix prompts you to update to the newest version, please allow it to do so. It may reboot your system when it finishes. This is normal.

When finished, it shall produce a log for you.

Copy and paste the contents of the log in your next reply.

CAUTION:Do not mouse-click ComboFix's window while it is running. That may cause it to stall.

Have I helped you? If you'd like to assist in the fight against malware, click here

The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.

Apologizes in the delay in responding back to you. I did not intend to make you wait this long for a response, but with the holidays, and then getting sick, it couldn't of been helped. I should be back to posting at more regular intervals now. I hope you are enjoying the holidays!

That folder is part of the ZAccess infection, and we need to get it removed. I'm going to need to do some research on this and see what other options we may have to take in getting rid of this folder.

Please do me a favor and respond back to this post, so that it gets bumped back up in my queue.

I hope to have some instructions for you to take soon.

Kindest Regards,
SweetTech.

Have I helped you? If you'd like to assist in the fight against malware, click here

The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.

Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.

ComboFix will now run a scan on your system. If ComboFix prompts you to update to the newest version, please allow it to do so. It may reboot your system when it finishes. This is normal.

When finished, it shall produce a log for you.

Copy and paste the contents of the log in your next reply.

CAUTION:Do not mouse-click ComboFix's window while it is running. That may cause it to stall.

Have I helped you? If you'd like to assist in the fight against malware, click here

The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.