Northtree is a fast growing "start-up" Business Process Outsourcing organization focused at providing Enterprise and Consumer support services across verticals to the New and Small & Medium Businesses (NSMB) and Large Enterprises. We engineer, transform and run intelligent business operations including those that are complex and help foster growth and manage costs for our clients. Headquartered in the National Capital of India, Northtree brings forward a rich BPO experience from within today’s matured Business Outsourced Industry. It is the brainchild of Vikrant Rao Kallakuri, Founder & Chief Strategist, a veteran in the BPO industry, and Mehreen Bindra, Co-founder and Chief Executive, who have set up this business venture to primarily focus at keeping the outsourcing business functionality transparent, cost competitive and flexible making it relevant for clients’ business support needs.Our team comprises of young dynamic professionals who have spent years in BPO industry and understand the outsourcing culture and associated business sensitivities that drive client metrics. We have the right DNA and experience of structuring diverse and innovative models of engagement, creating well defined service readiness and implementation processes enabling smooth transition of services mitigating risks by employing our Knowledge Capturing and Knowledge Transfer model, bringing you the best in class customer support and technical support experience.

Our business set up is built on strong technology platform that connects your business seamlessly across the globe right into your client environment, guaranteeing 99.5% process up-time connectivity.Our DNA

Specialized Center of Excellence - Dedicated to serving Technology Companies and Enterprises through outsourced, advanced technical support and customer service.

Operating Expense Optimization - In simple terms, our Team Managers and Program Leaders are incented on optimizing the process efficiency and not just profitability for the company - which is a WIN for our clients.

Strong Processes and Standards ensure we train our resources in line with the Six Sigma regime excelling client metrics specified in the Service Level Agreements (SLA).

Service Level Agreement Consistency by creating a well trained eco-system of Hiring, Training and Quality Standards

Process Innovation and Service Excellence

Depth and Breadth of Technical Expertise

World Class Standards in Contact Center Support - Delivery Center located in prime of South of New Delhi, India, bringing together a strong technology and business process support.