The trainers were motivating and thorough. I did have a little opportunity for growth. The next advancement was called self-management. There were just 2 levels of employment within the company. I did appreciate the sense of equality.

A typical day at work would consist of conducting training workshops for new hires while they are in the on the job training period. I have learned so much about how to teach basic customer service skills. I also train representatives on policies and procedures from Verizon Wireless to effectively address and resolve the customers issue. The management team at KGB/Conduit Global is a great team of individuals that have done the job starting from an agent level and have years of experience. They are all very approachable and have an open door policy, which is great because if you need assistance they are always willing to help. I work with a great group of people in the Training/Quality department which is why I love the job so much. Everyone has a positive attitude and we have each others back so it makes the job easier when you have great people to work with, What I love most about the job is helping representatives achieve performance goals and advancing in the company.

KGB was a good company to work for. I had a good shift to come in to work and I worked alone on a set schedule. I handled over 2,000 calls per day helping people find phone numbers and addresses to places of business as well as residence. Although, the company pay rate wasn't good, the work and management staff made up for that time. The hardest part of the job was looking for a person or business that wasn't listed in our database, so that made customer's upset. Co-workers were fun and caring to work along with, also the supervisors and managers along with some trainers were great to be around as well. Over all "KGB" was a great job and I wouldn't mind working there again.

Allows for progression as long as an individual is willing to dedicate time and attention towards gaining experience. Effort in putting one's self out there to be noticed and recognized is necessary if looking for additional options within the company.

kgb(Conduit) global was a fun place to work at helped keep my knowledge a exciting job where I got to use my creative thinking skills to assist customers in solving complex problems with their services

While working for this company I was apart of the quality assurance staff. My duties were to retrain any associated that were not meeting company expectations. I enjoyed working with my co-workers and gained an unmeasurable amount of knowledge from management staff.

Pros: i love working with people and knowing that i am able to help someone.

Cons: the team manager's not being on the sam page with the company procedures and rules.

I would loved my job knowing that every day I at least helped someone either by listening to them when they just needed someone to listen or by helping them be able to get their medication. I got along with all my co-workers. The hardest part of my job was having to make sure that we were able to make the member happy with a one call resolution.

For me a normal day is laughter and smiles but to always keep the customers happy and make sure they are well taken care of.I think the most enjoyable part about having is job is knowing that you have completed a task. Even something simple as making someone smile.The hardest part well there really is no hard part.I'm a people oriented person so working with others is a Joy, its fun to understand others as well as putting ideas together to see what you come up with.

Cons: no job securtiy, short lunch (nothing out there to eat but mcdonalds wendys subway)

everything about the job is good...but being its working for verzion wireless prepaid department u get calls for ANYTHING. no matter how much you tryn reasoning and "postivily postioning" w/ the customer...if you're not telling them what they wanna hear u will get a failed survey in which if its not debatable w/ your supvervisor...it will count alot against you..this is the main thing that will get u out the door...and reason why kgb has a big hiring rate being they're always firing for things u easily get wrote up for. #NoJobSecurity