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Finding the Right Emergency Home Flood Restoration Services

August 28, 2017

If you need emergency flood restoration after your home has been water-damaged, time is of the essence – but that doesn’t mean you should hire the very first emergency flood clean up service you find. There are a lot of cleanup companies in the Vancouver area, and not all of them are going to be reliable.

Acting fast and smart is the key to finding the right emergency flood restoration services. Ask the right questions beforehand, and you can feel assured that you’ve made the right choice.

Six Questions to Ask Of Emergency Flood Restoration Companies before Hiring

Are you licensed and insured?

Simply put, never ever hire a home contractor who aren’t licensed and insured – and that includes being willing to show you their paperwork. An above-board operation will happily give you their license numbers and contact details for their insurance company, so you can verify their claims.

What is your payment schedule?

There is a lot of variety in how emergency flood clean up firms price their services, so be sure to ask ahead. Some charge flat rates, some are hourly, and some use a combination of the two. Getting the details up front can save you from unfortunate surprises.

Will you provide a written estimate?

Generally speaking, a flood clean up service is going to be more trustworthy if they’re willing to provide written estimates ahead of time. This protects you, and makes it more difficult for them to pad the bill once the job has begun.

Do you have insurance claims experience?

While not strictly necessary, it’s nice if your flood restoration company has experience working with insurance companies. It can take some of the burden off you, and reduce the amount of paperwork you have to deal with.

How new is your equipment?

The state of the art in flood cleanup is always evolving! If they’re using equipment that’s a decade old, they’re probably not going to do the job as well as a company with newer machinery.

What referrals can you provide?

The best emergency flood restoration companies will have plenty of referrals and testimonials from past customers. If they don’t, or don’t want to talk about references, it’s for a reason.

TESTIMONIALS

Recently, we had the unfortunate luck to experience a flood in our basement. Although we found the source quickly and stopped the water before it got too far, it still did enough damage to need several inches of new drywall and entirely new flooring throughout.
After calling our insurance company, they gave us the opportunity to choose the restoration company of our choice. It was totally by luck that we came across Malkin Cleaners on line and called them immediately. From that moment on we felt in good hands. Within a half hour project manager Ryan Hebert was on site and the clean up began. Each trade brought in by Ryan was exceptional. There were workers every day, some weekends included, to complete the work and get our home back to normal in a very timely fashion. From start to finish the work was completed in 5 weeks.
Going through a flood is extremely stressful, and we had heard several horrible stories of restoration companies taking months to complete work and having less than quality workers on the jobs. Malkin Cleaners completely restored our faith. We recommend Malkin Cleaners to anyone going through the tragedy of a flood or fire. They will quickly get you back to normal and ease your stress by working side by side with your insurance company to complete the work to your satisfaction. Thank you Ryan and Malkin Cleaners for being there in our time of need. We are truly grateful.

Jim and Lynette Lattimer

Hi Nigel. Just wanted to drop you folks a note and to let you know how happy I am with the job at my place. I was very pleased with both the quality of the work done and especially the responsive and hands on way Ryan managed it all. You have a good man there and I look forward to working with him the next time a pipe bursts and destroys my home! Best regards…

Joe Timlin

This is my second time using Malkin Cleaners. I arranged a carpet cleaning at my residential condo. They arrived right on time, and the job they did allowed me not to replace my carpet. They cleaned up the pet stains. They saved me money too, because the stains never came back. I don’t know how they did it. I am very happy with the company. I have used other people, and I can say that Malkin Cleaners is top notch.

George T.West Vancouver

Hello Nigel,
I had my roof done with Penfolds and they had a little mishap with some tarps. This lead to the need to bring Ryan and his crew in for a little restoration work. I just wanted to drop you a note to let you know that not only was the work done to my satisfaction, but Ryan and the on site team conducted themselves very professionally and left our place clean every day despite the ongoing work. I can tell you from experience that it’s a good crew you have there and they took ownership of the job from all angles.
I would appreciate if you could pass this on to the member of your team that worked at my house.

Jim Waybourne

We were very pleased with Ryan’s crew. They were all very skilled professionals and very clean and tidy work from all of them.
Thnx!

Teresa Benoit

Malkin Cleaners gives top-class service. It’s a quality cleaning, and I’ve never had any problems with them. When they say they’ll get things done, they do, and it’s usually same-day service.

D.R.West Vancouver

I wanted to add that the quality of workmanship, professionalism, timeliness and empathetic behavior of all the staff involved in this project was exemplary. I have never had so little to worry about in a situation where there was so much to be concerned over. Every step was made simple. I would highly recommend Malkin Cleaners as a go-to company for these services. I kept waiting for the ball to drop and it never did.

On that note, I forwarded my own invoices related to our short-term hotel stay, etc., please advise on how I am to move forward with reimbursement.

Thank YOU for your services too. It was an incredible experience all considering!