FAQ’s

Shipping / Packaging / Fulfillment

How long is fulfillment time?

We take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add shipping times on top of that.

97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.

What if I entered the wrong address?

Since carriers calculate live shipping rates mainly by the zip code entered it is possible that an incorrectly formatted address could be entered and the package is still able to ship from our facility.

In some scenarios, the local post is still able to make the delivery depending on the error that was made in entering the recipient address.

If they are unable to deliver the package it will be returned to our HQ and you will be notified once it is received back. Within 30 days you will need to confirm the updated and correct address as well as confirm the charges for reshipping the package.

What happens if my package isn't delivered, but the tracking states that it did?

Printently will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause.

In the rare cases that a parcel is marked as delivered by the courier, but the recipient reports they have yet to receive it – Printently would not cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to the recipients address.

In most instances, it is found that the delivery was made, but left in an unexpected location at a recipient’s address. Recipients should reach out to the courier and inquire if any additional details were left by the delivery person – e.g. “left under table on back porch.”

If you are unable to locate the package you will need to place a new manual order to have it reshipped. If you’d like to file a claim with the courier for reimbursement, Printently customer support can assist you in this process – however, be mindful that claims through USPS or FedEx can often take several weeks before being resolved or refunded.

What if the order is lost in the mail?

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming with you the shipping address was correct. It would also be good to double check that you got in touch with the local post office to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but you think you haven’t received it, we won’t take responsibility and reship that order. In that case, any replacements would have to be at your expense.

You can check out our return policy for up-to-date details about reshipments.

Does Printently ship internationally?

Printently offers international shipping across the world!

For international orders, it’s most likely going to be shipped out with International Economy Shipping without tracking. Because the package has no international tracking available, it doesn’t get scanned in each warehouse and location along the way, which makes it more prone to being lost in transit.

The next most affordable carrier is most likely going to be International Economy with tracking. It has tracking available, which means it can be traced and is not likely to get lost during transit.

If your packages do get lost in transit and the shipping address was 100% correct, we’ve got your back! We’ll ship out a new order with tracking, at our expense.

Keep in mind that we don’t ship orders to Cuba, Iran, and North Korea. We ship internationally to all other countries!

Are the packaging materials recyclable?

Where can I find the tracking information for my orders?

All tracking numbers can be found in the shipping notification emails we send out, as well as on your profile dashboard. Tracking numbers generate when a shipping label is printed at our facility – keep in mind the tracking information may not reflect any action for up to 24 hours after a label has been printed.

If it has been more than 24 hours since you received a shipping notification and the tracking still reflects no action or movement, contact us at cs@printently.com

What if the address I inputted was wrong?

If the recipient’s address was wrong, then you are held responsible. Usually, the package is sent back to the return address. You can update the address and personally reship the order. However, the packages are sometimes not returned to the sender. In this case, you would have to process a new order to replace the original.

What if the product is damaged in the mail?

We ask for photo verification of the damaged goods sent to cs@printently, then we’ll gladly send a replacement at no cost to you.

How do you package frames?

Frames are first wrapped in tissue paper to protect them from scratches and are then wrapped in a layer of adhesive bubble wrap. Finally, they are wrapped in a thicker, more durable bubble wrap that will add extra protection during shipment.

How long does it take for my order to be processed?

From the time your order is placed and the date when you receives it, there are two processes to consider.

Fulfillment: Standard fulfillment time is 2-7 business days. Once your order has been fulfilled and left our building you will receive a notification with shipping information if applicable. Depending on the circumstances and inventory levels, it may take longer than usual. Don’t fret, though! All of the big LA wholesale factories are practically in our backyard, including American Apparel. This means it’s super easy to keep stocked and minimizes wait time for you!

Shipping: You have several shipping options to choose from – they can range from within 1-8 business days (1-20 for international orders) depending on the courier and level of service you select.

Payments

What kind of payment do you accept?

Our payment gateway is stripe which accepts all credit cards and mastercards.

Will my card be save on your server? Will it be safe?

No, your card will be save in stripe server which is secure. So it is safe. To learn more about stripe payment gateway. You can visit it here.

Printing Facts

What type of ink do you use?

We use genuine Brother GT-3, water based pigment inks. GT-3 inks are CPSIA compliant and Oeko-Tex™ certified, which means they are safe to print on youth/children’s clothing and reduce environmental waste. Also, GT-3 inks provide a high washing colorfast AATCC rating of 4.

How should I wash my printed garments?

At Printently, we use the latest Direct-to-Garment (DTG) printing technology to offer a wide variety of printable garments and design color options at an affordable price. The DTG ink in this process is different from the ink screen printers use. Keep in mind that the original manufacturer’s care instructions don’t take into consideration the DTG printing process.

Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print.

What inks are you using for printing apparel?

Our apparel is created with the latest in garment printing technology. In addition, our inks are water based and eco-friendly. This makes the feel much softer than traditional screen printed shirts, but just as durable.

All-Over-Printing Disclaimer

Due to our sublimation process, graphics may shift up to 2 inches when printed. Because of this, we do not recommend designs that require precise placement on all-over-printed apparel. Also, white streaks/creasing cannot be avoided with our sublimation process. These marks are most common under the arms of the garments and near stitching (sides, collars, shoulders, etc).