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There are a few things that can cause this to occur.
- The calendar/inbox has not been initiated. In other words the
active directory account has never been opened in a profile.
- The delivery point of the client is not set to the exchange server.
If the delivery of mail is set to a PST then the free/busy is not
published.
- Exchange Server is not publishing free/busy. May need to fix
the free/busy at the server level. (See Exchange list for info).
- Client free/busy is corrupt. (See info below)

You may want to try the following at the client level.Try opening
Outlook using a switch:

I will give them a try today. I will also check the server side as you
suggest. I will report back my results.

thx,

Jim

"Nikki" wrote:
There are a few things that can cause this to occur.
- The calendar/inbox has not been initiated. In other words the
active directory account has never been opened in a profile.
- The delivery point of the client is not set to the exchange server.
If the delivery of mail is set to a PST then the free/busy is not
published.
- Exchange Server is not publishing free/busy. May need to fix
the free/busy at the server level. (See Exchange list for info).
- Client free/busy is corrupt. (See info below)

You may want to try the following at the client level.Try opening
Outlook using a switch:

Your client suggestion fixed the issue...in addition we took the client out
of cache mode before running the Outlook cleanup.

thx,

Jim

"Nikki" wrote:
There are a few things that can cause this to occur.
- The calendar/inbox has not been initiated. In other words the
active directory account has never been opened in a profile.
- The delivery point of the client is not set to the exchange server.
If the delivery of mail is set to a PST then the free/busy is not
published.
- Exchange Server is not publishing free/busy. May need to fix
the free/busy at the server level. (See Exchange list for info).
- Client free/busy is corrupt. (See info below)

You may want to try the following at the client level.Try opening
Outlook using a switch:

"Jim" wrote in message
...
Your client suggestion fixed the issue...in addition we took the client
out
of cache mode before running the Outlook cleanup.

thx,

Jim

"Nikki" wrote:
There are a few things that can cause this to occur.
- The calendar/inbox has not been initiated. In other words the
active directory account has never been opened in a profile.
- The delivery point of the client is not set to the exchange server.
If the delivery of mail is set to a PST then the free/busy is not
published.
- Exchange Server is not publishing free/busy. May need to fix
the free/busy at the server level. (See Exchange list for info).
- Client free/busy is corrupt. (See info below)

You may want to try the following at the client level.Try opening
Outlook using a switch: