“If you can say to someone, ‘My vacancy rate is x or my arrears rate is y – what did the other agency that you’re talking to say theirs was?’, you will sound competent and impressive.

“I use those stats a lot because I know not many others are doing it, and so stats can be used to win business.”

According to Ms Case, clients feel more confident when PMs are able to answer their financial questions. “Knowledge in finance gives you power,” she added.

Ms Case said that one of the best things that helped her build her financial knowledge was the trust accounting lessons she did during her licence course.

"I think new property managers aren’t involved in trust accounting because it’s left to more senior people, but it was really helpful for me when I started my licence to understand that, especially for those not working in trust accounting who might find it daunting.”

Ms Case said PMs should look into trust accounting courses to better understand their portfolios and address any financial concerns their landlords may have.