Description: After serving in HM Diplomatic Service, Ian's call centre
career began in one of Scotland's leading call centre staffing
agencies. After subsequent roles focused on call centre continuity and
the development of outsourced call centre services, Ian and his
business partners started MGt Limited with a sharp focus on high end,
value added outsourcing for companies in sectors wuch as broadcasting,
telecommunications and IT. Multi-channel (web, telephony, iTV)
interaction management by highly skilled agents is central to Ian's
development work with MGt's partner companies throughout Europe and
North America.