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Creating LAER Efficiency with Customer Success

Become a LAER Efficient Customer Success Organization

The shift we're seeing in the technology industry to more recurring revenue via subscription means that if at any point along the customer journey the customer decides your product or service isn't meeting their needs, the revenue will stop flowing. As such, there are many new capabilities that need to be created.

TSIA created the LAER (Land, Adopt, Expand, Renew) framework to provide technology companies with the practices and capabilities needed to help their customers achieve business outcomes.

Phil Nanus

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.