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Hi, I have an account which password, for the online banking, I've forgotten. I tried to restore my password, but it ask me for my SSN, I'am venezuelan, I live in Venezuela, so I don't have a SSN... What can I do?

Andrew, Caracas
December 10, 2014 09:57:18 AM

1 Response

In reply to Andrew, Caracas

Hey Andrew, thanks for joining us on TD Helps today. We're sorry to hear that you're having trouble accessing your Online Banking profile but we'd be glad to offer assistance.
Normally, we'd direct you through the Password reset option through the login page of www.tdbank.com. However, to reset your Password through the 'Trouble Logging In' link there, you do need to have a U.S. Social Security Number on file with us and remember your current User Name. Since you mentioned that you're a foreign Citizen and do not have a Social Security Number, to best assist you we encourage you to reach out to one of our dedicated Banking Specialists directly at 1-856-751-9000. This is a direct number that you can reach out to 24/7. Or, if you have access to a landline phone and would prefer to call us collect, you can do so with Operator assistance by calling 1-215-569-0518. Upon proper authentication of your account, one of our Specialists can help you reset your Password and get you back online in a matter of moments!
We hope this helps Andrew and hope to hear from you soon. Have a great day!

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