How to Properly Manage Data Center Emergencies

Have a Communications System in Place

In addition to a communications team, data centers should also have an Event Management System (EMS) to provide internal and external communication during events. This system enables data center providers to provide transparency around events to their customers rapidly. An EMS can generate multiple emails, texts and/or calls to customers simultaneously. This helps the communications team keep the data center customers and other internal teams informed during an event.

Properly managed data centers are highly reliable — a key trait considering they house large volumes of critical business data required for everyday operations. Given that downtime can cost businesses thousands or even millions of dollars, these assets need to be consistently monitored and managed to protect against severe weather, natural disasters and even human errors.

As data centers continue to expand their digital footprints with more interconnected solutions, it's more critical than ever that proper systems and protocols be put in place for any type of emergency that might arise. In this slideshow, Asa Donohugh, director of property operations at Digital Realty, highlights nine steps that data center property managers need to consider to ensure data centers are properly cared for, especially in a culture that promotes transparency and safety.

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