CALL CENTER SOFTWARE BRIGHT PATTERN

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Call center software is generally used by businesses to facilitate voice communications with customers and to share information. All interactions between the brand and customer are handled in a call center, which is a dedicated department of agents who talk to current or potential customers, typically for customer service or sales.

Today, many call centers provide more than just inbound and outbound voice. With the growing demand for digital channels, such as chat, social messengers, bots, and more, most call centers are expanding their channel lineup with self-service and digital channels.

Move beyond the limits of voice—intelligently route multichannel interactions, monitor interactions for performance and quality, and maintain data for analysis and tracking—all in a central environment accessible by agents, supervisors, and customers.

With a native cloud call center platform like Bright Pattern, turning on cloud customer service can be done faster, easier, and at a significantly lower cost than was previously possible with on-premises systems. Bright Pattern’s technology helps companies of all sizes to manage their systems easily without the need for costly professional services or additional IT staff.

IT'S TIME TO START YOUR DIGITAL TRANSFORMATION

With our cloud contact center software, you can turn on service options that address customers’ demand for digital channels, self-service, and omnichannel interactions—and, you can do so quickly and at a very low cost.

“My job is to go where the customer conversation is happening. Because Bright Pattern is so dedicated to bridging the gap between customers and customer service centers, I believe their service will continue to provide channels that are cutting edge.”

Roger Meader
Co-Founder, Implementation, TruSource Labs

“Bright Pattern is a true omnichannel ACD, built for the modern contact center. I keep up my due diligence but I haven’t found anyone doing it better.”

BRIGHT PATTERN CALL CENTER SOFTWARE

WHY WAIT?

We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s call center solution help you change the pattern of customer service