Top tips!

If you know what time you want to depart, but do not know what time you will be coming back then choose a Flexiplus ticket for your return journey.

Important information

+ £23 Day Trip & Overnight - Ticket must be purchased as part of a 2 day return. Return must be completed by midnight (local time) on the second calendar day. £59 Short Stay Saver - Ticket must be purchased as part of a 5 day return. Return must be completed by midnight (local time) on the fifth calendar day. £164 Short Stay Flexiplus - Ticket must be purchased as part of a 5 day return. Return must be completed by midnight (local time) on the fifth calendar day.

* Frequent Traveller – a minimum purchase of 10 single tickets is required to open an account. Bookings cannot be made at Check-in on the day of travel. The Frequent Traveller Standard Fares are applicable to single "Off Peak" journeys. For travel during "Standard Peak" or "High Peak" times, a supplement will be payable.

Flexiplus - Lounge facilities are open 06.00 to 22.00 daily (local time). Outside opening hours the Passenger Terminal building, situated before border controls, will be happy to welcome you. However complimentary refreshments and newspapers will not be available. Due to safety regulations the Flexiplus lounge in the UK & France are not available to vehicles over 1.85m high (including roof box). If you have booked to travel in a vehicle over 1.85m high and change the vehicle prior to travel to a vehicle under 1.85m, please advise our Contact Centre on 08443 35 35 35 (from the UK) so we can amend your ticket. Get contact information for all other countries. Due to loading and safety regulations we cannot offer motorcyclists the use of the lounge. You may still purchase a Flexiplus ticket and enjoy its flexibility.

All tickets are subject to availability. All fares quoted valid if booked in advance. Tickets purchased on the day of travel at Check-in will vary.

Fare Finder

Going Out

Coming Back

Vehicle type/height

Roof box/Bikes

Trailer or Caravan

Country of Residence

Are you sure you want your outward journey to start from Folkestone?Are you sure you want your outward journey to start from Calais?YesCancel

Important Information

Terms and Conditions

1. TICKET VALIDITY

1.1 Your booking is only valid for the booked departure time and the vehicle type stated .

Failure to complete both the outward and return journeys in respect of a return booking will invalidate your booking and in the event that you complete only one journey in respect of a return booking, you will be liable to pay the difference between the price that you paid for your return booking and the single fare applicable at the time that your journey was made. Eurotunnel reserves the right to obtain from you payment in full for all sums so arising. All travel must be completed within 1 calendar year of the date of original purchase.

1.2 Amendable before day of travel

You can amend your booking in the same direction of travel prior to the day of booked travel subject to availability. Dependent on your fare type a charge may apply. (Please see table.) This charge will be the difference between the price you paid for the original booking and the price applicable to the new booking unless the amendment does not change the date and time slot of your original booking. All travel must be completed within 1 calendar year of the date of original purchase.

1.3 Check-In time

You must Check-In at least 30 minutes (but not more than 2 hours) before your booked departure time on both the outward and inward legs of your journey. If you check-in more than 2 hours before your booked departure time, you may be offered an earlier departure. A charge may apply.

1.4 Exchangeable on or after day of travel

If you arrive at Check-In after this time (see above) your booking is no longer valid. However it may be possible to exchange your booking in the same direction of travel for the next available departure at Check-in subject to the following conditions. A charge may apply.

Standard Tickets

If you arrive within 2 hours of the booked departure time, the booking will be exchanged without charge ;

If you arrive more than 2 hours but no more than 24 hours after the booked departure time, the booking will be exchanged if you pay any difference between the price you paid and the price applicable to the departure for which your booking is exchanged ;

If you arrive more than 24 hours after the booked departure time, your booking will not be exchanged ;

These tickets are not refundable and cannot give rise to any financial compensation claim.;

All travel must be completed within 1 calendar year of the date of original purchase.

Short Stay Saver Tickets

If you arrive within 2 hours of the booked departure time, the booking will be exchanged without charge ;

If you arrive more than 2 hours but no more than 24 hours after the booked departure time on your outward journey, the booking will be exchanged if you pay any difference between the price you paid and the price applicable to the departure for which your booking is exchanged ;

For bookings of up to 4 calendar days' duration : if you arrive more than 24 hours after the booked departure time on your return journey, your booking will not be exchanged ;

For bookings of 5 calendar days' duration : if you return after midnight on the day of booked departure time on your return journey, your booking will not be exchanged.

These tickets are not refundable and cannot give rise to any financial compensation claim.

All travel must be completed within 1 calendar year of the date of original purchase.

Day/Overnight Tickets

If you arrive within 2 hours of the booked departure time, the booking will be exchanged without charge ;

If you arrive more than 2 hours but no more than 24 hours after the booked departure time on your outward journey, the booking will be exchanged if you pay any difference between the price you paid and the price applicable to the departure for which your booking is exchanged ;

For booked return journeys on the same calendar day : if you return more than 2 hours but no more than 24 hours after the booked departure time on your outward journey, the booking will be exchanged if you pay any difference between the price you paid and the price applicable to the departure for which your booking is exchanged ;

For bookings of 2 calendar days' duration : if you return after midnight on the second day of booked departure time, your return booking will not be exchanged.

These tickets are not refundable and cannot give rise to any financial compensation claim.

All travel must be completed within 1 calendar year of the date of original purchase.

Flexiplus Tickets

Upon arrival you will be placed on the next available departure.

Tickets are refundable up to 1 calendar year from the date of original purchase.

All travel must be completed within 1 calendar year of the date of original purchase.

5 Day Flexiplus Tickets

Upon arrival you will be placed on the next available departure.

If you return after midnight on the 5th calendar day following your outward departure date, your return booking will not be exchanged.

Tickets are refundable up to 1 calendar year from the date of original purchase (providing that both legs are unused).

All travel must be completed within 1 calendar year of the date of original purchase.

2. REFUNDS AND UPGRADES

2.1 Whether you can receive a refund or upgrade your booking depends on your fare type. (Please see table above). Upgrades are subject to availability and you will also have to pay the difference between the price you paid for the original booking and the price applicable to the new booking.

2.2 When Standard or Short Stay Saver tickets are upgraded to Flexiplus or 5 day Flexiplus, only the supplement paid for the upgrade will be refunded.

3. PAYMENT

The cardholder must present the card used for payment on arrival at Check-In. "E-cards" are not accepted. If you pay with a debit or credit card at Check-In you will be charged in local currency. The amount will be converted into your currency by the bank or credit card company. If you pay by cheque, we must receive your cheque within 4 days of the date your booking is made, failing which your booking will be cancelled.

4. PASSENGERS

You are able to take as many passengers you can legally and safely carry.

5. LPG

Vehicles fitted with LPG containers to power domestic services e.g. cooking, refrigeration, heating and water heaters are accepted as long as the containers are switched off, weigh no more than 47kg and are not more than 80% full. If your vehicle is fitted with such a container, you must declare this when asked. LPG (Liquefied Petroleum Gas) and dual powered vehicles (i.e. vehicles fitted with an LPG tank as an alternative fuel) cannot be accepted for transport by Eurotunnel .

6. PROMOTIONAL OFFERS AND CLOSED-USER GROUP BOOKINGS

These have their own specific Terms and Conditions which apply in addition to these Ticket Terms. If there is any conflict between these Ticket Terms and the specific Terms, the specific Terms will prevail.

7. GOVERNING LAW AND JURISDICTION

These Ticket Terms and any contract arising out of a booking shall be governed in all respects by English law if a claimant brings his or her action in England and French law if a claimant brings his or her action in France. The parties irrevocably submit to the exclusive jurisdictions of the English and French courts for the purposes hereof. These Ticket Terms are issued in England and France. Where a claim is brought in England the English language version shall be treated as the authentic version and where a claim is brought in France the French language version shall be treated as the authentic version.

8. WHEELCHAIR USERS

Wheelchair users must be declared when asked at the time of booking. Travel advice provided should then be followed.

"Commercial
Vehicle" means any
vehicle, other than a Passenger Vehicle, carrying Commercial Goods or
designed/intended to do so, including, but not limited to, box vans, Commercial Vans, articulated vehicles, coaches, public
service vehicles, lorries, tractor vehicles, and vehicles with trailers and semi-trailers.

"Competent Authority" means any person,
national or international body or organisation with the power to make Regulations
relating to the operation of the Channel Tunnel.

"Contract of Carriage" means
these Conditions of Carriage, any other agreements or documentation issued by
Eurotunnel relating to the Carriage, and the Ticket.

"Customer" means any person in whatever capacity who concludes a Contract of
Carriage with Eurotunnel, who purchases or authorises the purchase of a Ticket,
and/or who uses the Channel Tunnel including, as the context requires, the
account holder, the person making the booking, the driver of a Vehicle, any
Passenger(s), the person or business entity which operates, owns or charters
the Vehicle, the freight forwarder, and/or any person or business entity with
an interest in the Vehicle or Commercial Goods or Personal Belongings in or on
a Vehicle.

"Dangerous
Goods" means any product,
substance, material, article or item, capable of posing a significant risk to
health, safety, property or the environment and which is classified under the
ADR Regulations or any other Regulation in force by either Eurotunnel or Competent
Authorities and/or specific provisions included in international treaties, duly
ratified by the UK and/or France.

"Eurotunnel" means the partnership
between the Channel Tunnel Group Limited and France-Manche S.A. and their
assignees acting as concessionaires and operators of the Channel Tunnel pursuant
to a concession awarded by the UK and French Governments dated 14th March 1986.

"Force
Majeure" means any state of affairs beyond the reasonable control of Eurotunnel,
including without limitation, act of God, adverse weather conditions, fire,
flood, riot, armed conflict, terrorist action, civil disturbance, unauthorised
intrusions, action by Government or other Competent Authority, national
emergency, any third party strike, lock-out or industrial dispute, or power or
mechanical failure (howsoever arising).

"Passenger” means any person travelling
in or with a Vehicle on a Shuttle, including drivers.

“Passenger Vehicle” means any motor
vehicle, other than a Commercial Vehicle, not used, designed or intended for
the carriage of Commercial Goods, and including but not limited to, cars, motorcycles,
private vans, camper vans and any caravan or trailer attached to a Passenger
Vehicle.

"Personal Belongings" means any article or thing that is not Commercial Goods and is intended
for the personal use of Passengers whether in or on a Vehicle, or carried or
worn, including but not limited to luggage and suitcases and their contents, and
consumables used for purposes incidental to the Passenger’s work.

Words expressing the singular include the plural and vice versa where
the context requires.

2. Scope of Application

2.1 These Conditions of Carriage apply to the Carriage
of all Vehicles and their Passengers, Commercial Goods and Personal Belongings
on Shuttles.

2.2 Carriage on Shuttles is subject to all
applicable Regulations issued by Competent Authorities and all terms and
conditions of sale to which any Ticket is subject. The Ticket is the evidence
of the Contract of Carriage with the Customer. The Ticket is not a consignment
note.

2.3 Commercial Vehicles are only permitted on freight Shuttles. Subject to availability
and compliance with the particular terms and conditions relating to the Vehicle,
Commercial Vans and coaches are permitted on passenger Shuttles.

2.4 All warranties, terms and conditions not set
out in these Conditions of Carriage whether implied by statute or otherwise are
excluded to the fullest extent permitted by law.

2.5 By
making a booking or opening an account the Customer confirms and warrants
that all Passengers and any person with an interest in the Vehicle,
Commercial Goods, or Personal Belongings, have been notified of, have read and
accepted, and shall comply with these Conditions of Carriage.

3. Carriage

3.1 Eurotunnel
agrees to provide Carriage to Vehicles, their Passengers, their Commercial
Goods and Personal Belongings on its Shuttles to their destination terminal via
the Channel Tunnel subject to and in accordance with these Conditions of
Carriage provided that:

3.1.1 Carriage is permitted under the Regulations
and not prevented by Force Majeure;

3.1.2 Customers comply with these Conditions of Carriage;

3.1.3 drivers accept liability for the embarkation
and disembarkation of their Vehicle on to and from Shuttles;
and

3.1.4 Passengers do not act in a manner likely to endanger any person
or property or pose a threat to Carriage.

3.2 Eurotunnel agrees to:

3.2.1 provide Carriage with reasonable skill and care
and in accordance with the Regulations;

3.2.2 use reasonable endeavours to avoid causing any loss or damage to any Vehicle.

3.3 In the event that Carriage is delayed,
suspended or cancelled for any reason whatsoever so that Carriage is not, in
Eurotunnel’s sole opinion, possible within a reasonable time then Eurotunnel
shall either, at its cost and in its sole discretion:

3.3.1 make arrangements for the Customer to travel
to or from Calais or Dover (as the case may be) with another operator of cross channel
travel services; or

3.3.2 cancel the Ticket and refund the fare paid
by the Customer; or

3.3.3 offer the Customer the opportunity to cancel
their Ticket and re-book Carriage at a different time (but on the same tariff
band). Customers rejecting this offer will receive a refund in accordance with condition
3.3.2.

3.4 In respect of delay, disruption or
cancellation, Eurotunnel is only liable to the extent stated in conditions 3.3.1
to 3.3.3. The taking of any of the above steps by Eurotunnel shall be in full
and final settlement of any claim any Customers may have against Eurotunnel.

3.5 Passengers failing to comply with the
current Conditions of Carriage do so entirely at their own risk.

3.6 Eurotunnel shall not be liable for any
delay nor any consequences arising from compliance with these Conditions of
Carriage.

3.7 Eurotunnel
shall be entitled to refuse Carriage to a Customer who fails to comply with the
terms of these Conditions of Carriage.

4. Customs/Police/Security/Safety

4.1 Customers must comply with all Regulations relating
to safety and security in force from time to time, and available at www.eurotunnel.com.

4.2 Customers must ensure that:

4.2.1 Vehicles are safe for Carriage and secure during
Carriage;

4.2.2 heaters, electrical units and devices and
gas equipment are switched off and aerials are retracted;

4.2.3 Vehicles, Commercial Goods and Personal
Belongings are free from infestation of any description and from contamination
from any cause whatever;

4.2.6 they take all reasonable steps not to
impair the health and safety of other Passengers and Eurotunnel personnel on
Eurotunnel’s terminals and Shuttles.

4.3 Passengers confirm
that they have full knowledge of the contents of their Vehicle, any
Commercial Goods and Personal Belongings.

4.4 Passengers shall:

4.4.1 comply with any checks, inspections and
searches of their person, Vehicles, Commercial Goods and Personal Belongings ;

4.4.2 answer any questions and provide to
Eurotunnel, Customs, Police or security personnel such information as they consider
in their sole discretion to be necessary or desirable to ensure the safety,
security, efficiency and regular
operation of Carriage;

4.4.3 comply with all Regulations and
instructions given by Eurotunnel personnel.

5. Refunds

6. The Carriage of Dangerous and Hazardous Goods and Hazardous Articles

6.1 The Carriage of Dangerous Goods, hazardous goods
and hazardous articles, is subject to the provisions Eurotunnel’s policy for the
Carriage of Dangerous Goods available at www.eurotunnel.com and
www.eurotunnelfreight.com.

6.2 Exclusions and restrictions:

6.2.1 on passenger Shuttles: the
Carriage of Dangerous Goods is not permitted.
The Carriage of hazardous goods and hazardous articles is restricted.

6.2.2 on freight Shuttles: the Carriage
of Dangerous Goods is restricted and conditional upon prior declaration as
described in the above-mentioned policy.
The Carriage of hazardous goods and hazardous articles is also restricted.

6.3 The Customer indemnifies Eurotunnel against:

6.3.1 any loss or damage suffered by Eurotunnel;

6.3.2 any liability which Eurotunnel may incur to
any third party;

caused by the
Customer’s failure to comply with Eurotunnel’s above-mentioned policy.

6.4 Eurotunnel
shall have no liability to the Customer for any other Customer’s failure to
comply with Eurotunnel’s above-mentioned policy.

7. The Carriage of Animals

7.1 The Carriage of animals is not permitted on freight
Shuttles. Such Carriage is permitted on passengers Shuttles subject to
Eurotunnel’s policy for the Carriage of animals available at www.eurotunnel.com and
www.eurotunnelfreight.com.

8. Exclusions of Carriage

8.1 Vehicles powered by LPG (or equivalent
flammable gas) are not permitted on Shuttles.
Eurotunnel also reserves the right to exclude from Carriage, for such
period as it shall in its sole discretion determine:

8.1.1 Vehicles which fail to comply with the
Regulations applicable to their vehicle category (including dimensions);

8.1.2 Vehicles which in Eurotunnel’s sole opinion
present a threat to the safety or security of any person or of the Channel
Tunnel, or whose condition may cause delay, or otherwise impede Carriage;

8.1.3 Vehicles carrying Commercial Goods or
Personal Belongings improperly or inadequately secured or packed; or which have
failed any pre-boarding check or inspection;

8.1.4 Passengers not in possession of a valid Ticket;

8.1.5 Passengers not in possession of valid travel documents; whose
travel documents are destroyed or defaced, expired, incomplete or fraudulent; or
who refuse checks on travel documents;

8.1.6 Passengers previously notified as barred from travelling with
Eurotunnel;

8.1.7 Passengers who appear
to be intoxicated, under the influence of alcohol or drugs or whose conduct
may, in Eurotunnel's sole opinion, present a risk to safety or security, or
cause delay, or otherwise impede Carriage, or whose conduct is discourteous and/or likely to cause nuisance to others;

8.1.8 Passengers who do not comply with the
Regulations.

8.2 Smoking is strictly prohibited on board Shuttles. Smoking is only
permitted in designated areas on Eurotunnel’s terminals. Eurotunnel may refuse
Carriage to Passengers who violate this prohibition.

8.3 For the avoidance of doubt Eurotunnel shall have no duty as bailor, and
shall not be liable for storing, packing or unpacking of any Vehicles,
Commercial Goods or Personal Belongings that have been checked, unloaded or excluded
from Carriage.

9. Exclusions of Liability

9.1 Eurotunnel is not liable for any loss or
damage, whatsoever and howsoever arising, to Vehicles, Commercial Goods and/or
Personal Belongings unless such loss or damage arises directly from
Eurotunnel’s breach of these Conditions of Carriage;

9.2 Eurotunnel also excludes its liability for
any loss or damage arising:

9.2.1 as a result of Eurotunnel exercising its
rights under the Regulations, or
the Customers’ failure to comply with these Regulations;

9.2.2 subject
to condition 3.3, from the delay, suspension or cancellation of Carriage,
including situations which may lead to deterioration of Commercial Goods;

9.2.3
from the assistance provided to Customers by
Eurotunnel’s agents, employees or subcontractors and which arises from a
failure of the Customer to comply with these Conditions of Carriage;

9.2.4 from circumstances beyond its control
including Force Majeure, the activities and/or negligence of third parties
(including other Customers, border force and customs, police, tax and revenue
authorities, and fire and rescue services), or any other activities which are
not Eurotunnel’s responsibility and/or under its control;

9.2.5 subject to condition 3.3, from a decision
by Eurotunnel or any Competent Authority to suspend or to take steps to suspend
access to the Channel Tunnel or Carriage whether in whole or in part;

9.2.6 from the inherent risk of wastage in bulk
or weight, latent defect or inherent defect, vice or natural deterioration of any
Commercial Goods or Personal Belongings. Eurotunnel does not provide ancillary power for freezer units;

9.2.7 from the carriage of money or other valuables;

9.2.8 from breakdown recovery, the re-embarkation
or re-packing of any Vehicle, Commercial Goods or Personal Belongings. The
costs of recovery, re-embarkation or re-packing shall be payable by the
Customer;

9.2.9 from security and/or safety checks carried
out by Eurotunnel or Competent Authorities;

9.2.10 for any negligent acts or omissions of any
third party on Eurotunnel’s terminals;

9.2.11 for any fines or penalties imposed on the
Customer by Competent Authorities;

9.2.12 for claims for loss or damage not submitted in
accordance with these Conditions of Carriage.

9.3 Eurotunnel is not liable, whether in
contract, tort (including negligence or breach of statutory duty),
misrepresentation or otherwise in connection with these Conditions of Carriage
for special or consequential loss or damage, whether direct or indirect, including
loss of profit, loss of revenue, loss of use or loss of contracts, howsoever
arising.

9.4 Subject to condition 10.1.1, Eurotunnel is
not liable in connection with these Conditions of Carriage for any personal
injury, death and/or loss or damage to Vehicles, Commercial Goods or Personal
Belongings which:

9.4.1 arises from any act or omission of the
Customer; or

9.4.2 is caused by events or circumstances
unrelated to Carriage; or

9.4.3 occurs at any
time before a Shuttle departs from or after a Shuttle arrives at Eurotunnel’s
terminals.

10. Liability

10.1 Nothing in these Conditions of Carriage
excludes or limits Eurotunnel’s liability for:

10.1.1 death or personal injury caused by
Eurotunnel’s negligence;

10.1.2 fraud or fraudulent misrepresentation by
Eurotunnel; or

10.1.3 any
liability which cannot be legally excluded or limited and which directly arises
out of or in connection with Carriage.

10.2 Eurotunnel's liability for loss or damage during
and linked to Carriage shall be limited as follows:

10.2.1 Eurotunnel’s
liability for loss or damage to Commercial
Goods shall in no event exceed: either (i) 8.33 SDR per kilogram gross weight
lost or damaged (including packaging), or (ii) the purchase value of the
Commercial Goods lost or damaged, or (iii) the depreciation in value of the
Commercial Goods, whichever is lower.

10.2.2 Eurotunnel’s
liability for loss or damage to Personal Belongings shall be limited to 1,000
SDR per Vehicle.

10.2.3 Eurotunnel's total liability for loss or damage
in respect of a Commercial Vehicle (which in this context includes any
Commercial Goods, Personal Belongings, and any towed vehicles or trailers
whether loaded or empty), whether in contract or tort, and whatever the number
of claims and/or claimants, shall not exceed 70,000 SDR per Vehicle.

10.2.4 Eurotunnel’s total liability for loss or
damage in respect of Passenger Vehicle (which in this context includes any
Personal Belongings, and any towed vehicles or trailers whether loaded or
empty), whether in contract or tort, and whatever the number of claims and/or
claimants, shall not exceed 8,000 SDR per Vehicle.

10.3 Customers have a duty to use
reasonable endeavours to mitigate any loss or damage allegedly suffered to
their Vehicle, Commercial Goods and/or Personal Belongings.

10.4 Customers are liable for, and indemnify Eurotunnel
against any breach of these Conditions of Carriage, any loss or damage to
Eurotunnel’s property, and/or any loss or damage to third party property, caused
by their Vehicle, Commercial Goods or Personal Belongings or by their failure
to observe any Regulations while on Eurotunnel’s terminals or during Carriage.

11. Reporting Damage/Loss/Delay/Claims

11.1 Claims by the Customer for damage
or loss during Carriage must be reported immediately to Eurotunnel’s personnel or
within 3 business days by “signed for” letter following the date of Carriage (postal
addresses available at www.eurotunnel.com – Contact us).

11.2 Claims submitted other than in accordance with condition
11.1 will not be considered by Eurotunnel.

11.3 Any legal proceedings under these Conditions of
Carriage must be brought within one year of the date of Carriage.

12. Data Protection

12.1 Eurotunnel processes personal data in compliance with the provisions of French law “Informatique et Libertés“ dated 6 January 1978, the UK Data Protection Act 1998 and the regulations in force in the European Union. All information relating to the processing of personal data is available on the “privacy” page of Eurotunnel’s website, which is accessible via: www.eurotunnnel.com.

13. Governing Law and Jurisdiction

13.1 All parties to these Conditions of Carriage hereby
irrevocably submit to the exclusive jurisdictions of the English and French
courts as the case may be.

13.2 Subject to conditions 13.2.1 and 13.2.2 these
Conditions of Carriage shall be governed by English law or French law:

13.2.1 incidents occurring on a Shuttle prior to departure
or after arrival shall be governed by the law and the courts of the country in
which Shuttle is located;

13.2.2 incidents occurring on a Shuttle that has
commenced Carriage shall be governed by the law and the courts of the country
of departure of the Shuttle.

13.3 In the case of death or personal injury these
Conditions of Carriage shall be governed by the law and the courts of the
country in which the incident causing the death or injury occurred.

13.4 For
the avoidance of doubt, if English law applies then the English courts shall
have exclusive jurisdiction. If French law applies then the French courts shall
have exclusive jurisdiction. In case of legal actions brought in France by
business Customers, jurisdiction is expressly awarded to the Commercial Court of Boulogne-Sur-Mer.

14. Lien

14.1 Eurotunnel shall have a
lien on all or part of a Commercial Vehicle and/or Commercial Goods travelling
on the Customer’s account, for all sums due to Eurotunnel from the Customer.

14.2 Eurotunnel shall give notice of the exercise of its lien to the
Customer. If the sums due to Eurotunnel are not paid within 28 days from the
date when Eurotunnel gives notice to the Customer then the Commercial Vehicle and/or
Commercial Goods may be sold. Eurotunnel shall apply the proceeds of sale in
satisfaction of the lien and all proper and related charges and expenses of
Eurotunnel in exercising the lien. Eurotunnel will account to the Customer for
any surplus.

15. General

15.1 No Waiver - No failure by
Eurotunnel to enforce any provision of these Conditions of Carriage shall be
construed as a waiver of such provision or affect Eurotunnel’s right to enforce
any other provision.

15.2 Severance
- Should any of the provisions of these
Conditions of Carriage be determined to be void or unenforceable then the
provision shall be severed and the remaining provisions shall continue in full
force and effect.

15.3 Variation - Eurotunnel reserves
the right to amend these Conditions of Carriage at any time and without notice.
Any such amendment shall not be
enforceable retrospectively. The Customer agrees that any use of the Shuttle
implies acceptance of the applicable Conditions of Carriage. The current
version of these Conditions of Carriage in force is available at
www.eurotunnel.com.

15.4 Foot Passengers are not permitted on Shuttles. Eurotunnel carries cyclists in accordance
with its booking terms available at www.eurotunnel.com.

15.6 No Children under the age of 12 are permitted
on freight Shuttles.

15.7 These Conditions of Carriage are issued in both
English and French. Where the governing law is English, the English language
version shall be treated as the authentic version, and where the governing law
is French, the French language version shall be treated as the authentic
version.

15.8 For further information regarding Carriage see
www.eurotunnel.com.

Frequent Traveller terms and conditions

Version COMM/0113/4

1. Availability

1.1 Frequent Traveller bookings cannot be upgraded or transferred to any other Eurotunnel ticket.

2. Registration

2.1 To qualify for the Frequent Traveller scheme, a customer must register as a Frequent Traveller and open an account online at eurotunnel.com/frequenttraveller or call 08443 35 35 35. Accounts cannot be opened at Check-In

2.2 The main account holder can appoint a Nominated Person on the account. A Nominated Person can only be added at the time the Account is opened, and cannot be changed for the duration of the Account validity.

2.3 A minimum number of journeys must be paid for in advance at registration ( see downloadable PDF for details ). The advance payment will be shown as a credit in the account. The account will be debited as each travel booking is made. Note that the account cannot be used to pay for supplements which must be paid for separately.

2.4 When opening the Account the customer must specify whether s/he wishes to open a UK Account or a French Account. For UK Accounts all payments will be in pounds sterling. For French Accounts all payments will be in Euros. Supplements will be paid for in the currency of the account. The language of all communication between Eurotunnel and the account holder(s) will be determined by the account chosen.

2.5 The main account holder and any nominated person must be over 18 years old

3. Use of account

3.1 The main account holder is responsible for the operation and use of the account. Where a nominated person is named, the main account holder remains responsible for account details and passwords. However, the nominated person can share the rights to book, amend and cancel bookings.

3.2 The main account holder will be given an Account Number and password. These details are personal to the main account holder (and any nominated person) and should not be disclosed to any other party.

3.3 Bookings can be made by the main account holder or the nominated person. However the person making the booking must travel on all bookings made in their name.

3.4 Travel will be refused if the person making the booking is not present at the time of check-in.

4. Account Credit

4.1 Where an advance payment has been made by cheque, bookings can only be made following 8 calendar days after opening the Account. E-Cards are not accepted

4.2 The credit in the Account is valid for 12 months from the date the payment is made. Any unused credit will automatically expire and will not under any circumstances be refunded. Bookings (and any amended bookings) and all travel booked (outward and return) must be completed by the end of this 12 months period.

4.3 Customers can hold more than one account in the same name

4.4 Once an Account is opened, further credit cannot be added. Account credit is non-refundable and non-transferable.

4.5 The credit in the account cannot be used to pay for any other products or services (e.g. supplements, Pets or Insurance)

4.6 Frequent Traveller bookings and the credit in the account cannot be used in conjunction with any other offer or promotion.

5. Bookings

5.1 The main account holder or Nominated Person (if applicable) must make a booking in advance of travel via the Eurotunnel website or the Contact Centre . Bookings cannot be made at Check-In . In order to make a booking the main account holder or Nominated Person (if applicable) must quote the Account Number and password. All bookings are subject to availability. A booking reference number will be advised to confirm your reservation

5.2 Any applicable supplements are payable in the currency of the Account by credit/debit card only. Supplements cannot be paid using credit from the Account.

5.3 Bookings can be amended or cancelled up to 24 hours prior to travel (subject to availability and payment of any applicable supplements)

5.4 If a booking is cancelled within the 12 months validity of your Account it will be credited with the amount paid for the booking. Any supplements paid will be refunded. Refund of supplements cannot be made at Check-In

6. Travel

6.1 The person making the booking must travel on all bookings made in their name. On arrival at check-in, the main account holder must present the credit/debit card used to open the account together with the Frequent Traveller Account number and booking reference. A Nominated Person must present the credit/debit card (if provided) that was registered for them at time of account opening.

6.2. If the relevant payment card (as detailed in 6.1) is not available travel under the Frequent Traveller Account will have to be validated at the Information Desk in the Passenger Terminal Building.

6.3 Company credit cards can be used to open Accounts but the relevant card MUST be presented on arrival at Check-In by the person making the booking and must be in the name of the main account holder or Nominated Person (if applicable) who must be in the vehicle at check-in.

6.4 Eurotunnel reserves the right to refuse travel or request payment at the full ticket price if the relevant card and either the main account holder or Nominated Person (where applicable) are not present in the vehicle at Check-In.

6.5 In accordance with Eurotunnel's Ticket Terms , bookings are only valid for the booked departure time and the vehicle type stated. These can be amended subject to availability and payment of any applicable supplements up to 24 hours prior to travel

7. Eurotunnel's Rights

7.1 Eurotunnel reserves the right to alter and/or modify or withdraw all or any part of the Frequent Traveller scheme and/or these terms and conditions at any time without prior notice. In such circumstances Eurotunnel will honour any credit in the Account and any bookings already made.

7.2 Eurotunnel reserves the right to refuse applications to open an Account and/or to close Accounts where there has been abuse of the rules of the scheme and/or any Eurotunnel rules and regulations. The decision whether to refuse to open or to close an account is at Eurotunnel's sole discretion. Where exercising this right refunds of any unused credit in the Account will be at Eurotunnel's sole discretion.

7.3 Eurotunnel shall not under any circumstances be liable for any claims, costs losses or expenses of whatever kind incurred or potentially incurred by the registered account holder or any third party whether direct, indirect or consequential arising from Eurotunnel's decision not to open or to close an account and the Frequent Traveller indemnifies Eurotunnel accordingly.

8. Jurisdiction and Governing Law

8.1 Where a customer opens a UK Account, this agreement will be governed by and construed in accordance with English Law and both parties irrevocably submit to the jurisdiction of the English Courts. Where a customer opens a French Account, this agreement will be governed by and construed in accordance with French Law and both parties irrevocably submit to the jurisdiction of the French Courts.

9. Eurotunnel Ticket Terms and Conditions of Carriage

9.1 Eurotunnel Ticket Terms and Conditions of Carriage apply. Where there is any conflict between these terms and conditions and the Eurotunnel Ticket Terms, then these terms will apply. Where there is any conflict between these terms and the Conditions of Carriage, then the Conditions of Carriage will apply. Copies are on the Eurotunnel Website and are available on request.

10. Data Protection

10.1 To enable Eurotunnel to provide main account holders and nominated persons with this service, it is necessary for us to hold personal information (data) about you. View our Privacy and Cookies Policy or call the Contact Centre.

10.2 Eurotunnel would also like to use your data to keep you up-to-date with Eurotunnel products and services and certain third party offers that we feel may be of interest to you, and for our own training purposes. We would also like to be able to contact you for your views on our products and services. If you object, you should contact ECS, Eurotunnel, UK Terminal, Ashford Road, Folkestone, Kent, CT18 8XX or unsubscribe at www.eurotunnel.com/uk/unsubscribe .

11. Wheelchair users

11.1 Wheelchair users must be declared when asked at the time of booking. Travel advice provided should then be followed

13. Carriage of Reserve Fuel Containers

13.1 Please read the Rules for the Carriage of Reserve Fuel Containers available from the Information desk in our Passenger Terminal Buildings.

Coach Terms and Conditions

1. Definitions

These Terms and Conditions apply to bookings for coach travel with Eurotunnel where travel occurs from 1 January 2015 and will continue to apply until they are amended by Eurotunnel. Booking and travel with Eurotunnel after the above date shall be deemed to constitute acceptance of these terms and conditions.

The following words and phrases shall have the following meanings:

Account Application Form the form that must be completed in order for a Customer to open an account with Eurotunnel to make Bookings

Agreement this agreement as may be amended from time to time

Booking a booking issued by Eurotunnel for travel on a Shuttle by a Coach at the Published or Contract Fare

Booked Departure the date and time of travel in relation to the Booking

Booking Reference Number a unique reference number issued by Eurotunnel in respect of each Booking

Channel Tunnel the Channel Tunnel as defined in the Treaty between the UK and France dated 12th February 1986

Coach any passenger service vehicle designed for the carriage of 18 or more seated persons including drivers, the dimensions of which must not exceed:• Height 4.2 metres• Width 2.55 metres (plus mirrors)• Length 18.0 metres (including trailer)• Weight 24 tons

Coach Calendar the annual coach calendar detailing Published Fares and tariff bands (green, yellow, red and black) and Fare Terms for coach travel, a copy of which can be obtained from the Coach Sales Centre email: coachsales@eurotunnel.com or the internet on www.eurotunnel.com

Contract Fare the price for Bookings offered by Eurotunnel to the Customer from time to time

Credit Account Holder the Customer whose details are specified on the Account Application Form and to which Eurotunnel has offered credit terms in respect of payment

Customer a person or legal entity which makes a Booking

Eurotunnel together The Channel Tunnel Group Limited and France-Manche S.A

Fare Terms as detailed in the Coach Calendar or as indicated elsewhere

Midi Coach a Coach of not more than 9.0 metres in length

Package a trip originating in the UK or France comprising one-way or return Travel and another element (e.g. accommodation) approved by Eurotunnel

Package Tour Agent (PTA) a Customer, as designated by Eurotunnel at Eurotunnel's sole discretion, which makes Bookings for the sole purpose of resale as part of Packages

Passenger any person travelling in or with a Coach on a Shuttle other than the designated drivers of a Coach

Published Fare as detailed in the Coach Calendar

Shuttle a Eurotunnel shuttle train

Standard Coach a Coach exceeding 9.0 metres in length

Travel the transport on the Shuttle of a Coach and its Passengers

2. Fares

The Customer shall pay for Bookings in accordance with the terms of this Agreement.

3. Customer's obligations

3.1 The Customer shall:-

3.1.1 comply with the terms of this Agreement without limitation. In the event of failure to comply with the terms of this Agreement, the Customer shall, in addition to any other Eurotunnel rights or remedies available to Eurotunnel, no longer be entitled to the Contract Fare and shall pay for Bookings at the Published Fare;

3.1.2 not disclose details of the Contract Fare to any third party without the prior written consent of Eurotunnel;

3.1.3 not permit the use of the Contract Fare by any other person save where the provisions of clause 3.2 apply; and

3.1.4 be fully liable for the actions of all its servants, agents and any other Coach operator who travels on the Customer's account. Eurotunnel reserves the right to claim financial compensation from the Customer for any loss caused by the Customer or any other Coach operator travelling on the Customer's account.

3.2 In respect of Customers which are PTAs, they shall:-

3.2.1 advertise the cost of a Package as a single, all-inclusive price thereby not identifying the
element of the Package which comprises the Contract Fare;

3.2.2 notify their customers of all Booking details and any provisions of this Agreement relating to them, and provide them with a copy of Eurotunnel's Conditions of Carriage and Ticket Terms;

3.2.3 indemnify Eurotunnel against any costs, loss, liability or expenses arising (whether directly or indirectly) from any failure to make the notification referred to in clause 3.2.3; and

3.2.4 not hold themselves out as representing Eurotunnel in any capacity other than as PTA unless otherwise agreed by Eurotunnel in writing.

3.3 The Booking Reference Number shall be quoted by the coach driver at Check-In. If the driver fails to quote the correct Booking Reference Number, the coach driver shall be required to make a new Booking at the then applicable Published Fare.

3.4 Coaches shall arrive at Check-In not less than 45 minutes (but not more than 2 hours) before their Booked Departure. Coaches must arrive in the boarding area at least 25 minutes before the allocated departure time.

3.5 The Customer shall notify the Coach Sales Centre at the time of making a Booking if there are any Passengers likely to travel who would face difficulty in exiting unassisted from the Coach or from the Channel Tunnel in the event of an emergency or for any other reason. Failure to disclose such information at the time of making the Booking may result in a delay or denied boarding. Eurotunnel shall have no liability to the Customer in respect of any delay or denied boarding arising from such failure to disclose the required information.

3.6 The Customer shall notify the Coach Sales Centre when making a Booking if a Coach will be carrying football supporters. The Customer shall supply a full passenger list no less than 48 hours prior to Booked Departure. Details of the match, including the date and venue are also required. Failure to disclose such information may result in the Booking becoming invalid.

4. Conditions of Use

4.1 A Booking is only valid for the Coach stated within the Booking details and for the Booked Departure.

4.2 Eurotunnel shall be entitled to treat any coach driver quoting a Booking Reference Number relating to any Booking made by the Customer under this Agreement as acting as an authorised agent of that Customer. The Customer agrees to be bound by any act or decisions made by the coach driver in relation to that Booking or in relation to any new Booking made by the coach driver.

4.3 Coaches which arrive early may (subject to availability) be able to travel on an earlier departure. As Published Fares and Contract Fares may differ according to the date and time of travel, an additional sum may be payable by the Customer, which will be the difference between the price originally paid and the price applicable to any new departure.

4.4 Coaches which arrive late (i.e. less than 45 minutes before the Booked Departure) will no longer be able to travel on the Booked Departure as the Booking will no longer be valid. In these circumstances, if the coach driver wishes to travel, a new Booking will have to be made at the relevant fare.

4.5 Eurotunnel reserves the right to inspect and search any Coach and examine, remove or repack or otherwise handle the contents of any part thereof if directed or requested to do so by HM Revenue & Customs or any other civil or military authority or if Eurotunnel, in its reasonable opinion and its sole discretion, considers it desirable to do so. Eurotunnel shall not be liable for any costs, loss, damage or non-delivery or delay arising out or otherwise in connection with such action, unless caused by the fault or negligence of Eurotunnel.

4.6 Eurotunnel reserves the right to request details of Passengers and upon receipt of that information may, at its entire discretion, refuse carriage on the Shuttle of such Passengers or any coach carrying such Passengers.

4.7 Customers shall inform Eurotunnel at the time of making their Booking of the likely presence of domestic pets on board the Coach. The carriage of pets is covered by the relevant clause(s) in the Conditions of Carriage. Declaring the presence of pets is mandatory and the responsibility for doing so rests with the Customer. Dogs, cats, and ferrets are required to be subject to controls prior to embarking for the United Kingdom. These controls are carried out by Eurotunnel and the supplement payable in respect of each animal shall be paid by the Customer at the time of making their Booking. There is no supplement payable in respect of guide dogs for blind persons or for assistance dogs accompanying their owner, subject to the production of documentation attesting to the dogs' status. The controls take place prior to check-in and Customers should allow sufficient extra time. Eurotunnel recommends that Customers contact DEFRA (www.defra.gov.uk) for all relevant information.

4.8 Eurotunnel shall not be liable in the event of delays to crossings arising from Customers' failure to comply with clause 4.7 above, nor shall it be liable for any other consequence of Customers' failures to comply with the Pets Scheme (as set out in the Conditions of Carriage).

4.9 Failure to comply with the requirements of clause 4.7 may result in the refusal of carriage to the Customer and the Passengers, in which case the Contract Fare shall not be refunded.

4.10 Eurotunnel reserves the right to refuse carriage on the Shuttle and/or terminate the account of the Credit Account Holder upon which travel is made if:

4.10.1 a Coach uses the lanes reserved for Flexiplus passengers unless directed to do so by an authorised member of Eurotunnel staff; or

4.10.2 a Coach driver sets down Passengers anywhere on Eurotunnel premises, in particular at the service station on the UK terminal, without the authorisation of Eurotunnel.

4.11 Vehicles fitted with LPG containers to power domestic services e.g. cooking, refrigeration, heating and water heaters are accepted as long as the containers are switched off, weigh no more than 47kg and are not more than 80% full. If the Customer's vehicle is fitted with such a container, the Customer must declare this at Check-In. LPG (Liquefied Petroleum Gas) and dual powered vehicles (i.e. vehicles fitted with an LPG tank as an alternative fuel) cannot be accepted for transport by Eurotunnel

4.12 General
4.12.1 Black tariff dates are booked as single legs only.

4.13 Specific to Standard Singles
4.13.1 Can be booked on the day of departure.
4.13.2 Valid for single leg journeys.
4.13.3 Valid in either direction.
4.13.4 A return fare is the sum of the outbound and inbound single fares.

4.14 Specific to a 1 & 2 Day return or 3 – 5 Day return fares
4.14.1 Must be booked at least 1 day in advance.
4.14.2 Valid outbound from Folkestone to Calais only.
4.14.3 Fares are calculated using the outbound departure date.
4.14.4 Return journeys exclude Black tariff dates
4.14.5 The return journey to commence before midnight on the last calendar day of the specific ticket type.

5. Payment- Customers who are not Credit Account Holders

5.1 Payment shall be made using a previously approved credit card or cleared cheque or by bank transfer at least 37 days before the Booked Departure.

5.2 For Bookings made less than 37 days before the Booked Departure payment shall be made at the time of Booking.

5.3 Bookings will not be confirmed until Customers comply with relevant payment terms.

5.4 If payment is not received in accordance with clause 5.1, the Booking will automatically be cancelled.

6. Payment- Credit Account Holders

6.1 Payment shall be made by bank transfer to an account specified by Eurotunnel or by such other method of payment as may be agreed with Eurotunnel. Invoices shall be paid no later than the thirtieth day of the month following the month during which the invoice was issued.

6.2 Eurotunnel may at its sole discretion, terminate a credit account by giving notice in writing. In such circumstances, all Bookings made by the Credit Account Holder will be cancelled, except where they have been paid for in full.

7. Invoicing

7.1 Eurotunnel will invoice a Credit Account Holder not more than 28 days before the Booked Departure or, in the case of Bookings made within 28 days of the Booked Departure, immediately.

7.2 The Credit Account Holder shall notify Eurotunnel in writing of any dispute in relation to any invoice within 14 days of the date of the invoice.

7.3 Interest on any unpaid amounts due from any Customer shall accrue on a daily basis at the rate of 4% above the base-lending rate of NatWest Bank plc from time to time.

8. Cancellation or Amendment of Bookings

8.1 Except where the Commercial Terms state otherwise the Customer may cancel or amend its Booking
without charge in the following circumstances:

- 8.1.1 any booking other than a 1 & 2 Day Return booking not less than 35 days before
the Booked Departure;
- 8.1.2 any 1 & 2 Day Return booking not less than 10 days before the Booked
Departure.
- 8.1.3 Black tariff date Bookings are Non Refundable.

8.2 Unless cancelled or amended in accordance with this clause Bookings may not be cancelled or
amended and a Customer shall remain liable for the Contract Fare even if the Customer does not
travel.

8.3 Cancellation or amendment of any promotional fare bookings may be made in accordance with the fare terms applicable. Where a Customer cancels or amends a promotional fare booking contrary to any
applicable fare terms, the Customer shall remain liable for the price of that promotional fare booking.

9. Inspection of Records

Eurotunnel shall have the right on reasonable notice to inspect and/or require copies of any information held by the Customer relating to this Agreement including but not limited to recording of amounts paid to a PTA in respect of Packages.

10. Conditions of Carriage, Ticket Terms, Fare Terms

Eurotunnel's Conditions of Carriage, these Coach Terms and Conditions and Eurotunnel's Fare Terms apply to all Travel on the Shuttle. These are available from Eurotunnel's website or by contacting the Coach Sales Centre email: coachsales@eurotunnel.com or the internet on www.eurotunnel.com. The Customer shall notify all Passengers prior to travelling that these terms apply and that they contain certain exclusions of liability which apply to the Passenger. The Customer shall indemnify Eurotunnel against all costs, loss, liability or expenses arising (whether directly or indirectly) out of, or otherwise in connection with, any failure of the Customer to make such notification.

Eurotunnel reserves the right to amend the UK Coach Calendar and Fares with a 30 days written notice period

11. Liability for Injury, Loss or Damage

11.1 In addition to any other indemnities contained in this Agreement the Customer shall indemnify Eurotunnel against any costs, loss, liability or expenses (including such costs, loss, liability or expenses arising out of or in connection with claims made by third parties) arising (whether directly or indirectly) out of or otherwise in connection with:

11.1.1 a breach by the Customer of any terms of this Agreement;

11.1.2 any act or omission committed by the Customer outside the scope of its authority;

11.1.3 the theft, loss or fraudulent use of Booking Reference Numbers where such theft, loss or fraudulent use results from the Customer's lack of prudent care of the same. The Customer shall notify Eurotunnel immediately upon becoming aware of any such theft, loss or fraudulent use;

11.1.4 any breach by the Customer or its Passengers of the Eurotunnel Conditions of Carriage (provided that where the liability arises out of a breach by a Passenger the Customer's liability shall not exceed £1 million per any one occurrence);

11.1.5 any breakdown of a Coach whilst loaded on a Shuttle or occurring during loading or unloading;

11.1.6 any defects in, or inadequacy or overloading of a Coach;

11.1.7 any death or injury to any third party, including any Passenger, caused by the negligence of the Customer, its servants, its agents or any independent contractor;

11.1.8 the refusal of entry to the Channel Tunnel of any Passenger or whose entry is unlawful for any reason whatsoever.

11.2 Eurotunnel shall not be liable for any costs, loss, liability or expenses incurred by any Customer arising out of or otherwise in connection with:

11.2.1 any delay in the boarding of any Coach on a Shuttle, its exit from the Shuttle or in the Shuttle's passage through the Channel Tunnel; or

11.2.2 any interruption (for whatever reason) in the commercial operation of the Shuttle service for the transport of Coaches or, such service having commenced any interruption thereof for whatever reason.

12. Termination

12.1 Eurotunnel may terminate this Agreement immediately by written notice if the Customer:

12.1.1 fails to make payment of any amount falling due to be paid within 7 days of the due date for payment;

12.1.2 commits a material breach of any material obligation (other than a payment obligation) under this Agreement which it fails to remedy within 7 days of the receipt of the notice of such breach;

12.1.3 goes into liquidation, has a receiver or administrative receiver or similar official appointed over all or any of its assets or is subject to any proceedings in any relevant jurisdiction having a similar effect;

12.1.4 is declared insolvent or being an individual is declared bankrupt;

12.1.5 ceases or threatens to cease to carry on the whole or any material part of its business;

12.1.6 exceeds any credit limit as notified from time to time by Eurotunnel;

12.1.7 fails to utilise any credit account for a period of 3 months;

12.1.8 makes or attempts to make a reservation on behalf of a person not a party to this Agreement.

12.2 Either party may terminate this Agreement upon 30 days' written notice.

12.3 Upon termination of this Agreement the Customer shall immediately:

12.3.1 return to Eurotunnel all papers and materials supplied to the Customer by Eurotunnel;

12.3.2 remit to Eurotunnel all outstanding sums due to Eurotunnel.

12.4 Termination shall not affect Bookings which have been made and paid for prior to the date of termination.

12.5 Termination by Eurotunnel of this Agreement shall not release the Customer from any liability in respect of any rights accrued at the date of termination or in respect of any antecedent breaches of this Agreement.

13. Confidentiality

Each party shall at all times (both during and after the term of this Agreement) keep confidential all information relating to this Agreement or the activities of the other as may come to its knowledge. Neither party shall, without the prior consent of the other, disclose the same to any other person (except those of its employees whose duties cannot be fulfilled without such disclosure) except in so far as they may be required to do so by law. This restriction shall continue to apply without limitation in time unless and until such information comes into the public domain other than by a breach of this Agreement.

14. Entire Agreement

This Agreement along with the Eurotunnel Conditions of Carriage and the Coach Calendar (and the information printed on the reverse of the Coach Calendar), sets out the entire agreement and understanding between the parties in relation to the subject of this Agreement. Save for commercially-negotiated Fare Terms which shall be evidenced in a separate document, neither party has entered into this Agreement in reliance upon any representation, warranty or undertaking of the other party which is not set out or referred to in this Agreement. This Agreement supersedes all previous proposals, agreements and other communications, whether written, oral or otherwise relating to the subject matter of this Agreement.

15. Severability

If any part, term or provision of this Agreement shall be held illegal, void or unenforceable, it shall be deleted and the parties will forthwith meet to agree a valid and enforceable substitute provision and the remaining provisions of this Agreement shall continue in full force and effect.

16. Waiver

Failure by Eurotunnel at any time to enforce the provisions of this Agreement shall not be construed as a waiver of any of its rights nor affect the validity of this Agreement nor prejudice any subsequent action taken by Eurotunnel.

17. Force Majeure

Eurotunnel shall have no liability to the Customer under this Agreement if it is prevented from, or delayed in performing, its obligations under the Agreement or from carrying on its business by acts, events, omissions or accidents beyond its reasonable control, including (without limitation) strikes, lock-outs or other industrial disputes (whether involving the workforce of Eurotunnel or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or contractors.

18. No Partnership or Agency

Nothing in this Agreement is intended to, or shall be deemed to, constitute a partnership or joint venture of any kind between any of the parties, nor constitute any party the agent of another party for any purpose. No party shall have authority to act as agent for, or to bind, the other party in any way.

19. Rights of Third Parties

A person who is not a party to this Agreement shall not have any rights under or in connection with it.

20. Assignment

20.1 The rights and obligations of the Customer under this Agreement may not be assigned without the prior written consent of Eurotunnel.
20.2 Eurotunnel shall not be liable to the Customer for any costs, loss, liability or expenses arising out of or otherwise in connection with the misuse of the Customer's personal account number by any third party, with or without the Customer's knowledge or approval.
20.3 Eurotunnel will accept Bookings by telephone or in writing from any person quoting the correct account number of a Credit Account Holder and accordingly the Credit Account Holder acknowledges the need for its personal account number to be treated with the utmost confidentiality.

21. Intellectual Property

The Customer shall not use Eurotunnel trade names, logos or trademarks in any circumstances without the prior written approval of Eurotunnel.

22. Notices

Any notices to be given under this Agreement shall be in writing and may be sent by e-mail, facsimile or by post. In respect of the Customer: to the address given on the Account Application Form (or to such other address as may be notified); and in respect of Eurotunnel to: Coach Sales, Eurotunnel Group, UK Terminal, Ashford Road, Folkestone, Kent CT18 8XX, (e-mail: coachsales@eurotunnel.com).

23 Governing Law and Jurisdiction

23.1 Save as set out in clause 23.2 below, this Agreement shall be governed by and construed in accordance with laws of England and the parties submit to the exclusive jurisdiction of the English courts.
23.2 With respect to matters of liability, the Governing Law clause shall be as set out in the Conditions of Carriage.

Complaints procedure

Eurotunnel Le Shuttle is committed to providing the highest quality service but sometimes problems arise which result in a product or service falling short of a customer's expectation. View our complaints procedure.