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"At approx. 5.45pm 04/09/18 I brought my 2006 gmc truck to N&K auto repair for an electrical problem that disabled my vehicle on arrival. I reported my problem to a gentleman who presented himself as the owner, they immediately performed a diagnostic in my presence and reported the diagnosis as a FAULTY DATA LINE and that it would cost me $800.00 to fix . The vehicle was disabled and I was desperate for transportation so accepted and left the vehicle with them with the understanding that they would call me and update on the progress.

04/10/18 at approx 5.25pm owner call me that the vehicle was ready, my wife and I drove their with a car I rented as temporary transportation to recover my truck about 5.45 pm same day. On arrival at N&K AUTO I presented my credit card for payment and surprisingly was told they do not accept credit cards cash only and turned my attention to a weak sign over head not in direct view that read CASH ONLY. I disputed to them that I'm a first time customer here only by reference and that they should have ensured that this policy was communicated to me and I would be prepared and that they have cost me great inconvenience . they were about to close and my bank was already closed. THEY told me to come back the following day with cash to pick up my truck.

I had to call Enterprise rent a car from which I was renting temporary and extended my rent a car for another day resulting from this blunder at a cost $184.41 for which I'm claiming.

04/11/18 about 5.pm after work I returned to N&K AUTO with $800.00 cash to pay and recover my truck. prior to handing them the money I requested to see my billing which they repeatedly refused to produce for me to view in the presence of my friend known as Jimmy who accompanied me there to drive back one of the vehicles . OWNER insisted that I pay first .an outburst began to develop so I paid for peace sake and informed him that I will be seeking legal advise on bad business practice conduct.

04/12/18 about 1.30 pm I took subject truck to the car was and there realized my radio was not working ( no power) which was abnormal . I immediately call them and informed them ,they advise me to bring it in the next day which I did and they fixed it.

04/13/18 about 10 am I also realized that my radio can only be powered when the engine ignition is fully on and is powerless in the accessory mode. The accessory mode is an option that allows one to listen to their car stereo without running their engine . I called them back immediately and reported the matter to owner he began swearing at me on the phone and rudely hanged up on me. This problem still exist.

IT is therefore evident that they did not do a thorough inspection after repairs to ensure that all instruments and components are back to normal prior to releasing the vehicle' I refuse to take my truck back into this environment as I have found them to be unprofessional and rowdy. I intend to take my truck to reputable technician and hold them liable for this connection repair based up on your judgement plus $ 184.41 for rent a car extension.

After further review I have discovered that rent a car bill of $184.41 charged to n&k is wrong instead bill correction is $92.21 plus. $14.99 for posting fee totalling $107.20. this charge is effective from 4/10/18 approx 5.45 pm when credit card payment was not accepted until the car was returned on the 4/11/18 as reflected on subject bill attached. Sorry for the error*. Radio acessory connection still outstanding. And will be submitted as soon as possible

Jun 26, 2018, Claiming party added:

RE RADIO RECONNECTION ESTIMATE PENDING SAME WAS DONE ON 6/25/18 BY BOOMER AUTO AND AUDIO ELECTRONICS FOR $150.00

"AS stated in my complain ENABLING my radio back to ACESSORY operation is still outstanding (yet to be fixed) I am awaiting the disposition of this matter to proceed on that for which I'm holding them liable. I refuse to go back to them even if they accept responsibility now as I have found them to be hostile and provocative."

I would suggest that the two parties agree on splitting the verified cost of the further repair, if the data line repair caused the accessory mode to fail. The $800 fix should be guaranteed. The garage is probably willing to fix it but even if that is the case, the claimant is clear that he doesn't want them to. So I'd suggest he get a good quote from someone the repair shop is willing to trust.

Under MA law the claimant has the:

1) "Right to an itemized bill..listing the charges for all parts and labor. If the repair shop bills on a flat-rate charge that is posted in the shop, then it does not have to itemize parts and labor on the bill. 940 CMR 5.05 (9)

2) "Right to have shoddy repair work repaired at no charge: A repair shop must fix any repairs it has made on your car that were not repaired in accordance with trade standards. 940 CMR 5.05 (8)."

Car rental issue: A business isn't required to take credit cards. In MA, it IS required to take cash There are reasons a consumer might be better off choosing a business that does take credit cards (convenience, protection in the case of fraudulent transactions, etc.) and reasons that a business might not want to (refusing to pay 2-3% in merchant services fees, avoiding the hassle of fraudulent chargebacks by consumers, etc).

Regardless, it isn't required. A wise business will make it very clear to customers that it does not take credit cards, in order to avoid precisely this kind of situation, but poor customer relations practices aren't against the law so far as I am aware. If you took this to court, the judge would likely tell you that. As a side note - $184 for a one day rental seems really excessive.

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