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FAQs

Enter your "E-mail" and "Password" in the upper right corner of the site to loggin, and enter in your personal area.

Thereafter, you can use, view and change all your personal data.

Your personal page provides access to lists of products, information of discounts, offers and order history.

It is very important to keep this information up to date, since these will be used for the treatment of your purchases in the online store (parcel delivery address, name of the buyer on the invoice, email, phone, etc.).

If you no longer wish to receive e-mails from Impetus (promotions, exclusive offers, news), please send an email with your details (Name, email, address) to [email protected] to request to unsubscribe you from our database.

In case of cancellation order shall make a refund the same without any cost to the customer, the total amount of the order, including shipping (only if your order was paid by bank transfer).For payments by Paypal / Credit Card we will refunded the value of the order.The refund will be made preferably by the same means of payment for the order.

In the case of orders where the payment method used was the bank transfer will be reimbursed by the same method and the value of the order + shipping.For PayPal / Credit Card payment orders. The refund will be made by bank transfer or paypal (this being the second option just returned the value of the order without shipping costs)

All refunds are dealt with as speedily as possible, to the legal maximum period of 30 days after purchase.

You should communicate your intention to proceed with the return of an item through the form at the site. You have a period of 14 working days from the date of receipt of the order, to make the return.

We accept returns, particularly in the following situations:

Product with manufacturing defect or damaged unless the damage has been caused by the customer;

Product (or amount) of the different ordered;

Order delivered after the deadline.

If you’re not satisfied with the product in terms of design, color, size, cutting or finishing.

In the cases provided for in paragraphs 1,2,3 and 4 above, the return will only be accepted if the packaging of the product is not violated.The submission should only be done using the proper form on your Client main account menu, under "my merchandise returns" link.

The shipment of the product in a package different from that in which it was received determines your only responsibility for any damages caused to the product.In making the return must choose the form of a resolution that suits you: the product or quantity received is different than the ordered or the order is delivered after the request or because the product is damaged or defective workmanship and if you have chosen by the exchange, the next shipment will be naturally free, and the new date agreed upon with the Customer. If you opt for reimbursement, this course will also be made in full.The refund is made within 14 working days from the date of receipt of the returned product. And the method will be arranged with the client.

The data collected are intended to be analyzed for decision and management of services provided, as well as direct marketing. Information on the date of birth is for the promotion "birthdays" and to send postcard greetings. Impetus announces that the answer to the questions (except the date of birth) is required; otherwise the client will not be part of the database and impetus, and therefore not able to benefit from exclusive promotions campaigns and constant customer base Impetus data.

The data provided are confidential and are not shared with other entities.

You may request a stock availability by mail ([email protected]), indicating reference and information that you have for the article in question.

You will receive the details of the article by the same way, namely stock and price.

- In case of actual collection:

You may request to be informed about the entrance of stock of an article with specific color and size that is currently sold out. You may send a mail ([email protected]) indicating reference and information that you have of the article in question.

You will receive information of the entrance in stock by the same way.

At this time you may pay for your orders in total security through Bank Transfer, Credit Card (PayPal or Hipay).

PayPal is a free on-line payment system used by over 100 million people all over the world.

This payment method allows you to use your credit card (VISA, American Express, and MasterCard) to make purchases from our shop as well as many other on-line stores. All you need is to create a free PayPal account or pay directly with your credit card.

When you click to finalise your order, you will be redirected to a secure PAYPAL payment site to proceed with the payment.

If you are already a PayPal Customer, all you need to enter is your user name and password. If you are not registered to Paypal and don't want to have an account just choose the payment with credit card information. At the end of the payment you will be sent back to the site where your order ends.

You will receive a confirmation of your order and a confirmation from PayPal.

If for any reason Impetus can not satisfy your order, we will proceed to a refund of the amount paid directly into your PayPal account and the card used, or if it is your option, you can get this value in credit to your checking account to a future purchase.

We accept payment by Paypal, credit card or bank transfer. Both methods are effective and safe.

If you want a faster is the ideal method is to use Paypal / Credit Card that will be confirmed immediately in our systems.

Payment by bank transfer requires more work on your part, since they will have to do through your bank - via online, telephone or counter - or through the ATM, so we must send us proof of the transfer by mail ([email protected]. com).

To use this method of payment, when ordering, select the Paypal option and continue until the end of the order.

You will then be automatically redirected to Paypal's website.

Once on the Paypal website, you should choose between two possible types of payment (Paypal account or credit card).3.1 - If you choose to pay through Paypal Account:3.1.1 - should do the login (email address and password) in your Paypal account for payment.3.1.2 - It will then be automatically redirected to our website.3.1.3 - End of Process.3.2 - If you choose to pay via credit card (VISA, MasterCard, American Express or Discover):3.2.1 – You must fill in the requested data, personal data and credit card data.3.2.2 –You must enter the field "Enter the code below to show" a security code. This code is displayed just below the field to complete and must be copied exactly as it appears (letters and numbers). This is an anti-fraud systems has already been mentioned.3.2.3 – Click the "Continue".3.2.4 – Confirm that the data and values are correct and click the "Pay" for payment.3.2.5 –To return to our website, click on the link "Return to Merchant".3.2.6 –End of Process.

Once we receive the indication of payment (sent by PayPal), we proceed your order.

Note: PayPal is a centralized payment system that ensures the proper use of your data with reliability and security through anti-fraud controls.

You should always give a phone number. If you're not able to receive your order the carrier will attempt to contact you to reschedule a new date of delivery, after three attempts the order will return to the place of shipment. For more information please contact us.

Report a late delivery:

If you received a shipping confirmation email and your order has not arrived within a reasonable time, please contact us via this link: "Contact" or send us an e-mail to: [email protected]Tel: (+351) 253 859 225 (12:00 and from 09.00-14.00h-17.00h, except week-ends and holidays) Tell the operator your name and order number.

In case of loss of the order or undeliverable to the recipient, the service anomaly detection may take 14 working days to confirm the occurrence, there is no refund made this period of time.

We encourage last-minute orders through PayPal, it is the fastest payment method as it does not need to send us the proof of bank transfer.In order to expedite the process, you can send an email to [email protected] to indicate your order number and refer the urgency of your request.

You should communicate your intention to proceed with the exchange of an item through the form, available in "My Account -> History and details of my orders" (upper right corner of your screen):

The Impetus Underwear Online Shop does not accept direct product exchanges, but we return the price of the articles, in which case you can make a new purchase with the article size and colour you want.

If the article purchased is defective, you should return it, stating the reason and the defect found in the article when submitting your return.

If our Quality Department attests the defect or non-conformity of the article with what is shown in the online shop as justification for the return, we will proceed with the full refund of the price paid for the article, since we do not ship a new article.

1.Place the article(s) in the original packaging or, if you no longer have it, in a package suitable for its safe transport. The Client is fully responsible for any damages caused to the product should the return shipping of the article be done using a packaging different from the one in which the article was received. The articles, together with the invoice, must be sent by post to the following address:

Impetus Portugal Têxteis SA

Estrada da Praia, 1755

4740-696 Barqueiros

Portugal

2.The refund will be made within 15 working days from the date of receipt of the returned product, through the same payment method originally use.

Place the article(s) in the original packaging or, if you no longer have it, in a package suitable for its safe transport. The Client is fully responsible for any damages caused to the product should the return shipping of the article be done using a packaging different from the one in which the article was received. The articles, together with the invoice, must be sent by post.

Once the return is approved, you will receive an e-mail confirmation, and if the same is done in perfect conditions and within the established deadline - 30 days - you will receive the amount corresponding to the article returned, through the same method your purchase was made:

1. Payment by ATMOnce the articles are returned and gone through our Quality Department, the return order will be given and we will request your IBAN via e-mail, so we can process your refund via bank transfer.

2. Payment by Credit Card/PayPalIf you made the payment via credit card, MBNet, or PayPal, your refund will be made through the same payment method.

By registering, you will benefit from campaigns, discounts and exclusive offers. The purchase process is easier, as soon as you login, your personal data will be automatically discharged, avoiding having to repeat information each time you place an order. All purchases you make at the online store will accumulate in your account.

Impetus Customer Benefits:

Promotional campaigns defined in each collection;

Customer Area Access Impetus for consulting the detailed purchase and modification of personal data;

To register in Impetus's online store, you should use "Register", available at the top right of the webpage.

To register you have to:

Fill in your personal data in the form submitted. Please fill always with a valid e-mail address. The user of the site Impetusunderwear.com is responsable for data access to his account (username and password).

You will receive a message that will allow you to complete the registration process on the provided e-mail address.

The fields "username" and "password" are essential for your next visit. If you lose your data, enter your email and you will automatically recieve an e-mail to reset your password.

Impetus need your correct data to deliver your order and to notify you about the status.

By accessing this area, you will be able to check all the purchase you made on Impetus online store, with the possibility to check the description of each order, as well as access and print the documents generated by it.

To see the description of each order, just "click" on the number.

In cases of misuse of the site, and whatever the applicable legal procedure, Impetus reserves the right to cancel the user registration, removal orders and any other content.