Reply To: Heathrow: “Overpriced, over-rewarded and inefficient”

I understand why you may suggest that’s the position, but whenever I have spoken with him he has been very customer-focussed. He appointed van der Post, after all.

It’s fair to say that WW has had other battles to fight to rescue the airline from Union-induced bankruptcy, and that has meant some customer compromises in the short term; however, that was the right strategy at the time, and my first hand experience is of daily improvements in the customer experience and the new fleet will be a watershed moment which will drive continued improvements as FvdP starts realising many of his plans.