Reports and Exported Data

Report and export data enables you to monitor resource usage, monitor user activity, gather billing information, and watch for toll fraud. For example, you can use the data to determine whether the system has enough licenses and appropriate port and capacity configurations to support the number of calls being made by users. Two areas of the Administration Center provide useful data that you can analyze and save:

Reports

Maintenance > Export Data

The output produced in these two areas differs in format. The reports area provides information that is formatted in tables, either in HTML or plain text. The Export Information area provides data in comma-delimited text files, which you can sort and format using any generally available third-party report-generation application.

Note: Some export options are provided only in XML format. These export options are provided only to save a subset of configurations that you can later import. Do not modify the exported files before importing.

Table: Report and Export Destination Options

The report output appears on the screen. From the screen output, you have the option to print the information.

Note: Screen output is limited to 500 results. If the report output exceeds 500 results, the report is sent to a file instead of appearing on the screen.

The exported data appears on the screen. From the screen output, you have the option to print the information.

Note: Screen output is limited to 500 results. If the exported data exceeds 500 results, you must choose the File export destination to view the whole report. Otherwise, only the first 500 results appear in the screen output.

File

The report output is placed in a file, which you choose to either open or save.

For plain text report output, use a text-editing program such as Notepad or Wordpad to view or modify the file.

For HTML output, use a web browser to view the file.

The exported data is placed in a text file, which you can either open or save.

Note: We recommend that you use the .csv file extension to save the file using the comma-separated values (CSV) file format. Open the saved file with a spreadsheet program such as Microsoft Excel.

Printer

The report output appears on the screen and is sent to a printer. From the screen output, you have the option to print the information again.

Note: Printer output is limited to 500 results. If the report output exceeds 500 results, the report is sent to a file instead of being sent to a printer and appearing on the screen.

The exported data appears on the screen and the Print dialog box is displayed, giving you the option to print the data.

Note: Printer output is limited to 500 results. If the exported data exceeds 500 results, you must choose the File export destination to print the whole report. Otherwise, only the first 500 results appear in the printer output.

What To Do Next

Running Capacity Management Reports

Procedure

Sign in to the Administration Center.

Select Reports.

Select one of these report options:

Port Utilization Report-Compares the number of ports scheduled to the number of ports actually used during a specified period of time. You can use this report to compare resource usage with available capacity during peak and off-peak periods.

Unattended Ports Report-Shows what percentage of scheduled ports were not used during a specified period of time. The output can help you determine the appropriate settings for your overbook and floater ports.

Monthly Usage Report-Shows the total number of minutes per month for the past six months that were used on the system for conferencing (voice, web, or video) by all users in all meetings.

For example, a meeting in which 10 users each participated for 60 minutes would add 600 minutes for the month in which the meeting occurred.

Configure the fields that affect the output.

Select Create Report.

Select OK when prompted to generate the report.

(For Port Utilization Report and Unattended Ports Report only) Select a date from the drop-down list at the top of the report to display the report for the specified date.

The drop-down list contains a maximum of 31 days from the given date range. It includes only those days that have schedule or attend activity.