Rating

8Overall

8
Applicability

8
Innovation

7
Style

Recommendation

Citizens are more likely to see government agencies as lumbering, inefficient bureaucracies than as organizations that produce outstanding customer service, achieve high-quality performance and demand accountability. It doesn’t have to be that way. Veterans Administration human resources expert Stewart Liff outlines methods and tools government managers can use to make their staff members more effective and client-oriented, and to guide them to focus on doing a great job. Liff is a government HR pro, but you don’t have to be an expert to benefit from his book. If you’re looking to inject some enthusiasm and accountability into the government operation you manage, getAbstract recommends this handy guide.

In this summary, you will learn

How to manage your government staff

How to address the six systems that shape your agency’s function

Summary

When Government Works – and When It Doesn’t The 1993 US Government Performance and Results Act aimed to improve how units function throughout the federal government. The law made departments and agencies create far-reaching operating blueprints listing specific aims and explaining how ...