Phone answering firm Moneypenny is making a move into digital in an expansion bosses hope will create hundreds of jobs.

The Wrexham based company now employs over 500 staff at its new headquarters after relocating last year.

But the company always has an eye on the future and this has seen bosses launch its new bespoke Live Chat service - where the Moneypenny team will answer and respond to online chats on clients’ behalf.

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Joanna added: “That is the starting point, this is a huge opportunity for us, it is a big part of our growth plans in the next one, two, three years. It is going to be absolutely key for us.

“We are looking for the same type of amazing people we have already got at Moneypenny, smiley, great attitude, background is not necessarily so important to us, it is that right type of person with a positive attitude.

Moneypenny has been named fourth best place to work in the UK in the Sunday Times 100 list (Image: Moneypenny)

“There are plans on the horizon to expand that further, taking on social media accounts on Facebook and Twitter for clients.

“That is the next natural step for us, integrating with all these digital platforms, whether it is Twitter, Facebook, Whatsapp, wherever we can get the integrations with that software we will be able to provide people who can sit there and represent our clients properly.

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“We have around 500 people across two floors, the top floor will take near enough another 500 people and because of the growth of the business right now we are fitting that space out and that will be ready for February.

“We will need that space really quickly and the sheer fact we already have to develop that extra space is really exciting.”

She said the tech team were a key part of the company.

“We have a really great development team here, always looking to go and do the next thing,” said Joanna.

Moneypenny's headquarters in Wrexham have been designed in conjunction with its 500 staff (Image: Moneypenny)

“We have been working closely with Microsoft, IBM, looking at all the opportunities the technology will give us.

“We could be very busy doing what we do already but we need to make sure we have got our eye on the future and put in the energy and resources to make sure we always have new products lined up.

“The whole tech team are always on the lookout for the next thing that is going to be really great for our clients to use.

“We do that by looking to see what is out there on the marketplace but we also listen to our clients a lot.

“We are very good at wearing our customers’ shoes.

“Thinking, if I was that customer in their situation what would be really beneficial to their business and coming up with solutions to that.”

The new Live Chat service enables visitors to Moneypenny’s clients’ websites to chat to people instantly.

The Live Chat team will answer and respond to chats on clients’ behalf, just as they do with calls.

The service is now available as either fully outsourced or to simply look after chats clients themselves can’t get to, both in office hours, weekends and evenings.

The new recruits will be part of the full time Live Chat team and must have excellent computer and writing skills.

The Live Chat team will look after client chats overnight from 8pm to 8am so availability to work night shifts is required on a 4 days on, 4 days off basis.

Salaries start from £16,000 and after the initial ‘get to know you’ 6 month trial period, roles become permanent.