Connection Failed - [Vivo]

After my spotify automatically updated via wifi, it won't open anymore. After I tap the app, it will just load for a second, then will give me a black screen and a error message saying connection failed.

I tried to uninstall the app then install it again, it worked. But after some hours, it went back to the black screen and same Connection Failed message again.

Hi all,

We’re receiving a lot of reports that the app no longer crashes with the ‘Connection Failed’ error message on Vivo devices.

We’re marking this thread as ‘Fixed’ because of this. If you’re still experiencing this, feel free to start another thread in the relevant Help board and one of our Stars or us will be happy to continue helping.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here. Could you try signing in with another account? If possible, please sign in with your account on another device with similar specs :)

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here. Could you try signing in with another account? If possible, please sign in with your account on another device with similar specs :)

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

Send a message to spotify via their twitter account spotifycares. I'm also experiencing the same issue and they stated that there was an issue with my offline cache and they will be able to fix it on their end.

Send a message to spotify via their twitter account spotifycares. I'm also experiencing the same issue and they stated that there was an issue with my offline cache and they will be able to fix it on their end.

I have been getting "Connection Failed" every time I open my Spotify. I uninstall it and re-install it every time it does this and it gets me back to using the app normally. But the tiresome fact that along with this, I have to redownload my music. After reinstalling it, it's good for the whole day. But the next day after that, "Connection Failed" again. This is the fourth time it does this and I am getting tired. I cannot use my premium features to the max. Please help me

Plan

Premium

Country

Philippines

Device

Vivo V5

Operating System

Android Marshmallow

My Question or Issue

I have been getting "Connection Failed" every time I open my Spotify. I uninstall it and re-install it every time it does this and it gets me back to using the app normally. But the tiresome fact that along with this, I have to redownload my music. After reinstalling it, it's good for the whole day. But the next day after that, "Connection Failed" again. This is the fourth time it does this and I am getting tired. I cannot use my premium features to the max. Please help me

The phone used is VIVI X21, and I also encountered the same problem. Try to clear the cache and restart the phone, remove the app and reinstall.Can be used at the beginning, after a period of time, the connection will fail again.

The phone used is VIVI X21, and I also encountered the same problem. Try to clear the cache and restart the phone, remove the app and reinstall.Can be used at the beginning, after a period of time, the connection will fail again.