Vendor Details

Liaison Technologies

www.liaison.com

United States

About Liaison Data Integration

ALLOY is a next generation cloud platform that consolidates all patterns of integration, including A2A, B2B/EDI, cloud services, EAI, ETL, hybrid, and MFT, allowing users to connect any two application or data end points, whether they reside in the cloud or on premises. ALLOY is backed by a dedicated team of integration experts who provide these capabilities as fully managed services, buffering the complexities of increasing data volume and variety so that users can focus on their core missions.

Liaison Data Integration Reviews

Liaison Athena Review

Comments: Have been relying on Liaison for many years. Before Liaison, the company was known as Softshare; that's how long our relationship has been.

The setup process was quick as expected, Liaison worked with our customer, direct, to integrate the Athena EDI program. There were no complaints and the setup was completed on-time, as projected by Liaison. Ease of use is fairly simple and the design reminds me of looking through a standard E-mail profile.

Functionality; would like to have the option where, when submitting invoices for a single PO that involves back orders, the software would allow for non duplication of product entry that was previously invoices. This can get confusing when multiple invoices has to be generated for a single PO and having to choose the deselect button can sometimes be missed. Then if not properly trained to "preview" the invoice, one could accidentally hit submit. We have run into duplicate charges for POs with our customers because of this slight negligence on our part. We did have a previous EDI program that would not allow for duplicate charges from a single PO.

Upon calling into customer support, you will be directed to a call center that will have to relay your inquiry to the support team. Later, a couple hours later, a team member will call you back and assist with support. Because we would like to send out our customer's orders in a timely manner, sometimes waiting for a couple hours can be quite irritating.

For 2016, we ran into a communication issue with accounting. I've tried, for a time span of literally 4 months to verbally speak to someone in accounts receivable to relay our payment information by credit card purchase.

I do have to say, for the most part, Athena is totally reliable. If this was an option for a rate scale, I would give 5 stars. They offer an alternate entry site, should there be issues with the normal site. Make sure to inquire about the alternate site so that in case Athena happens to be down, then, more than likely, the alternate site is still functioning. Again, this is extremely valuable, especially when needing to process customer orders in a timely manner. Our motto is, if we have it, we'll deliver it and if we can deliver on the same day it's ordered, we will.

Customer service is very helpful and I have had a pleasant experience.

Nov 07, 2017

Verified Reviewer

11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The availability of having a request fulfilled in a detailed and a short time frame. It is a pleasure to use.If there is an issue or problem it is handled in a professional manner and follow up after it has been resolved is great.

Overall: To be able to process EDI's faster to our customers , rather than the old paper invoices.

Easy to work with

Oct 25, 2016

Ken C.

Account Manager

Wholesale, 1-10 employees

Used the software for: 2+ years

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Always someone to talk to

Cons: nothing

Overall: I had a problem with my account being overcharged. The customer service rep understood my problem and took care of it very quickly.

Recommendations to other buyers: no

Great company with excellent customer service

Dec 10, 2016

Kenneth C.

Account Manager

Wholesale, 1-10 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Had an issue with billing and they fixed it right away even though it was my error. They were very friendly and listened to my needs.

The software works in the background.

Oct 04, 2017

Ryan G.

IT Specialist

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The Software does what it is meant to do once set up. It has made it much easier to do our EDI work

Great customer service

Dec 13, 2016

Kenny C.

Office Manager

Wholesale, 1-10 employees

Used the software for: Less than 6 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Helpful and friendly. Dealt with my problem quickly and resolved it in no time at all. Love using this company.

Another integration tool

Dec 05, 2016

Suresh P.

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

Comments: Another great cloud integration and data management solutions. They recently released ALLOY Edge, a lightweight, on-premises cloud connector that is designed to securely connect internal data that resides behind company firewalls to the award-winning Liaison ALLOY Platform.