OneClick IT Services

5 Things We Do Better

Our IT Customer Service Pledge

You Get a Return Call Within 30 minutes – Guaranteed. Our experienced qualified technicians will address your computer support problem immediately or call you back in 30 minutes or less. You determine the priority of your problem – not us.

You Speak with a Friendly, Helpful Professional who can triage your issue and get you the right specialists to assist. We don't route you to voicemail or annoying automated attendants.

You Have a Dedicated Technician and Account Manager. We know how important it is to be comfortable with your computer technician. We will assign a dedicated technician and account manager to your business. We won’t send a different and unfamiliar tech to your business each time there is a problem.

We Talk Like You Do. If you have any problems or computer support questions you can ask and we will answer in PLAIN ENGLISH. No geek speak or technical jargon. Our team of friendly, helpful IT support experts are always willing to answer your questions no matter how big or small.

We Guarantee Absolute 100% Satisfaction. Expect total satisfaction with our services, our products, and our people. We will bend over backwards to make you happy with our IT Managed Services.

We couldn’t be more happy with their service and the level of care and support we receive.

We are extremely satisfied with their expertise, response times and devotion to customer service. We switched to OneClick after experiencing recurring issues with our previous IT support provider. We interviewed several groups and were most impressed with OneClick. Now, a couple years into our relationship, we couldn’t be more happy with their service and the level of care and support we receive. We are extremely satisfied with their expertise, response times and devotion to customer service.

Jennifer Trahan,
Vice President, North Point Advisors, Mergers and Acquisitions,
San Francisco, CA

Privacy Policy

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

We are committed to maintaining the security of the data we collect and protecting it from loss, misuse or alteration. This applies to demographic information, client site usage information, and personally identifiable information. We store the data collected on secure VisiStat servers that can be accessed only by authorized personnel. VisiStat is a third party Web Analytics solution that captures complex analytical data in real-time and simplifies it for us. To safeguard all information collected, VisiStat and its entire staff follow the practices in this policy. No one is permitted to access or use information for any purpose other than those explained in this policy.

This notice applies to all information collected or submitted on the website. On some pages, you can make requests, and register to receive materials. The types of personal information collected at these pages are: Name, Address, Email Address and Phone Number.