Desktop Products Support

Weather Alert

Blaine, WA 98230

Change Location

WeatherBug Plus Support

Below are answers to common questions about the current version of the WeatherBug
Plus desktop application. If you do not see your question here, please fill out
a Support Request Form or visit the WeatherBug Forums.

If you ordered WeatherBug on CD, your code is on the back of the CD case. If you
received WeatherBug Plus with a mobile alert plan on your cell phone, your code
was emailed to you- if you need it again, please send a Support Request Form
with your cell phone number so we can retrieve it.

Otherwise, if you no longer have access to your Plus code and need it, please click here.

You will need the email address that you signed up with to retrieve your activation
code*.

Click the SUBSCRIBE button in the top left of your WeatherBug's main screen.

Cut and paste or type the activation code** into the field provided.
To copy and paste, highlight the code, then click the CTRL button (bottom left of
your keyboard) and the letter C simultaneously to copy, and CTRL and V to paste
it into the Subscribe box. Make SURE there are no extra spaces before or after the
code when pasting.

Click ACTIVATE. After the acceptance of the code, it may take a few seconds for
the banner ads to disappear.

Please do NOT erase the email containing your code.

* If you no longer receive email at the original address you used when
you signed up, then please
email our support team.

**Please remember to include all dashes ("-"), and CAPITALIZE all letters
if you type the code. Make sure there are NO spaces before or after the code if
you choose to copy and paste it.

Here are a few steps you can use to activate your WeatherBug Plus application.

If you purchased WeatherBug Plus online, you can retrieve your correct code here.

If you purchased via a CD, the code is on the back of the CD. Please type it in
exactly as shown on the back of the CD, including capital letters and dashes.

Firewall software. There are many different types of firewall software and hardware.
And since each firewall has so many different security settings, the numbers of
combinations can be large. Programs like Norton Personal Firewall, Black Ice, Symantec
and others do have the ability to be temporarily disabled. We are not suggesting
that you leave your firewall down just for WeatherBug, but if you can disable it
temporarily, just during the WeatherBug Plus activation process, then you can re-enable
your firewall afterwards for normal operation. We have noticed that this is the
main reason for activation codes not being accepted.

Code errors. The activation code must be entered exactly as you see it. All Capital
letters must be entered as capitals. Make sure to include the dashes and that there
are NO extra spaces after the last digit. The easiest way to avoid these is to 'cut
and paste' the code as we sent it into the activation box, making sure there are
no extra spaces before or after the code. To copy and paste, highlight the code,
then click the CTRL button and the letter C to copy, and CTRL and V to paste into
the Subscribe box. If you are typing in the code, please make sure to differentiate
between 0's and O's (zeros and oh's) and the letter I and the number 1, as sometimes,
depending on what font you use on your computer, these can look similar.

Note: If you have a CD version of Plus, you will need to type in the activation
code.

Internet Connection. You must be connected to the internet to activate the WeatherBug.

Not enough system memory. The WeatherBug needs 8mb of free memory to run. If you
have 128mb of RAM on your system, this may not be an issue for you. However, many
people have multiple programs running that are taking up memory, even though they
don't know it. On any system running Microsoft Windows, any of the icons that you
see down next to your clock are programs running in the background. While they may
not be taking up system resources right now, they are holding the memory that WeatherBug
may need to use.

Also, please allow up to 2 hours after receiving your activation code to ensure
that all our servers have updated your order, if you are still experiencing issues
when entering your code.

In either case, please be sure to include the name and email address of the person
who purchased the subscription. If you have the order number from the confirmation
email you received, please include that as well.

Personal Activation Codes may be activated on up to 2 computers or 2 users on
the same computer simultaneously.

To enable the WeatherBug Plus features on a second computer, please enter your WeatherBug
activation code. If you need to retrieve your Plus code, please click
here.

Click the Subscribe button

Copy and paste or type the activation code into the field provided-make sure there
are no extra spaces at the end of the code if you cut and paste. To copy and paste,
highlight the code, then click the CTRL button (bottom left of your keyboard) and
the letter C simultaneously to copy, and CTRL and V to paste it into the Subscribe
box. Make SURE there are no extra spaces before or after the code when pasting.

Click Activate.

* Please remember to include all dashes ("-"), CAPITALIZE letters if
they are capitalized in the code, and enter numbers exactly as provided. If you
cut and paste the code, make sure there are no extra spaces before or after the
last letter or digit. After the acceptance of the code, it may take a few seconds
for the banner ads to disappear.

If you activate more than 2 computers, it will log the 1st computer off of WeatherBug
Plus.

If you wish to prevent your Plus account from being automatically renewed on the
anniversary of your sign-up date, as outlined in the Terms of Use agreement, please
send an email to refund@weatherbugsupport.com

Please be sure to include the name and email address of the person who purchased
the subscription.

There are a few reasons why you might occasionally lose your Plus features:

First, the Plus license is only valid for 2 computers OR 2 users simultaneously.
If you try to activate more than this, the earliest activated computer or account
will revert back to the free version.

Second, your Plus code may pass a 'cookie' to your local computer that is used to
store your code. This is necessary to prevent you from having to retype your activation
code and ZIP Code every time you wanted to access WeatherBug.

If you use a personal firewall application, or have cookies turned off on your
web browser, the code may not work properly.

Please enable cookies from WeatherBug to be stored on your computer in the proper
folder.

If WeatherBug is not showing UPDATED current conditions or is displaying an error
message regarding internet activity, please make sure you are online

If you are online, please ensure that any firewall, antivirus or ad-blocking software
is set to allow WeatherBug access to the internet.

Enter the URL deskwx.weatherbug.com into the firewall or software to give WeatherBug
full access. (note, no www or http:// is required before the deskwx address)

After you have done this, please shut down your computer and restart it to allow
the firewall, adblocking or other software the opportunity to recognize this change.

It's also possible that the weather station you are connecting to may be temporarily
down. You can select a different station by clicking the Change Location button
on your WeatherBug, typing in your ZIP Code and clicking "Go", then choosing another
station and clicking the "Set Location" button.

There are two main reasons you may not be getting live data. First, you may not
have been connected to the internet at the time of the problem. Second, there was
a firewall, adblocking or antivirus software causing a conflict with WeatherBug.

If you are having a problem with your Forecast, Alerts, Camera, Radar, and Travel
pages not loading, please note the following solutions.

Solution 1:

Make sure you are connected to the internet. WeatherBug needs to have an internet
connection to access live weather data.

Solution 2:

Right click your WeatherBug icon in the system tray (lower right hand corner next
to your computer's time) and select "Exit WeatherBug" then restart by clicking your
Windows "Start" button and then scroll up to WeatherBug, and click the icon to restart
WeatherBug.

Solution 3:

You may need to clean out your computer's cache / cookies. Open an Internet Explorer
browser page. Click on "Tools" and then "Internet Options". Under the Temporary
Internet files option, select "delete files" and then click 'OK'. Next select "delete
cookies" and click 'OK'. Then right click your WeatherBug icon in the system tray
(lower right hand corner next to your computer's time) and select "Exit WeatherBug."
Finally, restart WeatherBug by clicking your Windows "Start" button and then scroll
up to the WeatherBug icon, and click it to restart the program.

Solution 4:

It is possible that your Forecast, Alerts/Severe Weather, Camera, Radar, and Travel
might be blocked by the following software:

Firewall

Ad-blocking

Parental Control

Content Advisor (Internet Explorer)

Privacy Guard

**Several of these components are bundled together in the popular Internet Security
programs.

Enter the URL deskwx.weatherbug.com (note- no www or http required) into your allowed/approved
sites list within your software program. Next, right click your WeatherBug icon
in the system tray (lower right hand corner next to your computer's time) and select
"Exit WeatherBug" then restart WeatherBug by clicking your Windows "Start" button
and then scroll up to WeatherBug, and click it to restart.

If you have McAfee, please make sure to "allow ads" as this may also fix the issue.

If you are unsure of how to add the URL to your approved sites list, you should
contact the provider of the software program for assistance.

Up to 4 times each day, the National Weather Service updates regional forecasts.
Your WeatherBug 6.0 will alert you to these updates when they occur by displaying
a small notice in the system tray. A double chime will sound to let you know the
forecast has been updated in addition to the balloon notice as seen below:

You can turn off the audible alert or set it not to alert you during certain time
periods, such as at night by clicking the Preferences button at the top of your
WeatherBug. Click the Forecast Options tab, then CHECK the Active Notification Silence
Time box- it should be empty when you first reach the page. You can then adjust
the time that you want the sound to be off, or you can select "Off All Day" if you
do not wish to have the forecast alert you when it updates. Click OK and your preferences
will be set.

Please provide us with the following information so we can investigate the issue
immediately:

the ZIP Code of the station and the day you noticed the problem;

the Weather station ID (the name of the location such as the school, airport, etc.);

a short description of the problem you believe the station may be experiencing

For example: Jones Elementary School in Allentown, PA 18104 is displaying no rain
even though it is raining on (today's date).

PLEASE NOTE: If any weather information is showing as "N/A", our team is
already aware of the fact that this data is currently unavailable and has contacted
the station owners. We will work with our station contacts to bring this data back
online as soon as possible.

We appreciate you bringing this to our attention. With over 8000 stations in our
network, we realize that occasionally a station may have reporting issues. We have
a technical support team dedicated to addressing these as quickly as possible.

In the meantime, click the Change Location link at the top of the main screen and
enter your ZIP Code and choose a different station and click OK or SET LOCATION
to set your WeatherBug to a new station.

If WeatherBug is not showing UPDATED current conditions, it may not be connecting
to the Internet for updates.

If you are online, please ensure that any firewall, antivirus or ad-blocking software
is set to allow WeatherBug access to the internet.

Enter the URL deskwx.weatherbug.com into the firewall or software to give WeatherBug
full access. (Note: no www or http:// is required before the deskwx address)

After you have done this, please shut down your computer and restart it to allow
the firewall, adblocking or other software the opportunity to recognize this change.

It's also possible that the weather station you are connecting to may be temporarily
down. You can select a different station by clicking the Change Location button
on your WeatherBug, typing in your ZIP Code and clicking "Go", then choosing another
station and clicking the "Set Location" button.