Timely and correct dissemination of information about the activities of the Society and to get quality services from the Society.

3. Nature of Grievances expected from the clients:

Non-receipt of Registration cum Identity Card, Admit Card etc.

Dissatisfaction with the results of the Examinations

Functioning of Institutes authorised to conduct NIELIT Courses

Fake institutes claiming to be authorized to conduct NIELIT Courses

4. Public Grievances Redressal System:

There exists a Grievance Redress Mechanism in the Society. The Society has a Chief Grievance Officer assisted by Grievance Officer at the Centres. All the grievances are addressed through prescribed procedure. Detailed information about the Society along with its Centres is made available to the public through Website http://www.nielit.gov.in

4.1 A brief of the process for interaction with the client/customer to take their feedback and to redress their grievances is placed at Annexure-'A'.

4.2 Contact Points for Public Grievances Redressal:

The Society has Counselling Centres all over India, details of which are available on the Website.
Each activity/department of the Society has its dedicated email id which is duly displayed on the website:

Students/others concerned can contact on the above email ids at any time.

4.3 In order to facilitate the students, the names of the officers along with their designation and telephone numbers, are displayed on the website. Student and other concerns are free to contact them at any time.

4.4 Dedicated Telephone lines for incoming calls: There are 6 telephone lines (24363330/31/32, 24366587 and 24363335 (Fax) ) which have been solely dedicated to the incoming calls only and these lines are very popular amongst the students.

4.5 The Society has inquiry window where the students/public at large is free to approach to have the information/redressal of their grievances. On an average, about 100 students/Institutes representatives visit the Inquiry Window of the Society.

5. Expectations from the Client/Citizen

NIELIT expects from its clients/citizens to adhere to various norms/rules/time schedule laid down for various activities, such as, submission of Registration Form, Examination Application Form for a specific examination by a prescribed date.