Wrong notification is sent as response though service call is registered through Email.

When an Email is sent for registering a service call on HP Service Desk 4.5(Application server on windows environment), the service call gets registered,but notification is sent saying service call was not registered.

Have checked Persons sending the Email has registered email address in person record in SD.And it is observed in server logs following error "Connection to service desk repository failed" is observed during the time when request through Email was sent for registering service call.

Would like to know why wrong response notification is sent though service call is registered on HP SD 4.5(Windows), is this because of connection to repository getting lost or is there any Email Buffer thats making it to behave in this fashion.

Also would like to know is there any configuration for Email setting?Attached Logs.

Re: Wrong notification is sent as response though service call is registered through Email.

Hi there,

If you wnat more help on this, please turn on email debug, and repeat the test and check what the log file says. If you are still stuck, post the log file with the email debug on plus screen shots of your email settings