Training / Quality Assurance Manager

Location
US-MA-Boston

Job Posted Date
2 months ago(3/14/2018 4:38 PM)

Job ID

2018-9297

Category

Operations

Type

full time

Grade

22

Overview

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Under the direction of the Director of Contact and Clinical Operations, the Training / Quality Assurance (QA) Manager is responsible for providing strategic direction and oversight to the Training and QA staff. He/she will collaborate with management across the Contact Operations and Scheduling teams to ensure the standardization and coordination of training for all functional teams (scheduling, new patient, records management, etc.). He/she is also responsible for carrying out quality assessments for all departments in line with DFCI quality and performance standards.