Free Malware Removal Forum

Welcome to MalwareRemoval.com,What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

I have used the hibernation instead of sleep mode and it has not crashed when I start it again. It doesn't crash after I open it when I used sleep mode, it just started up like I had shut it down instead of put it to sleep, if that makes sence.

In sleep/hibernation mode, a computer is supposed to shut down leaving things as they were, so that when you reboot nothing has changed.

If you do a normal shutdown, as I directed in my last post, the computer first shuts down any open programs then shuts itself down, so when you reboot you boot to a "default" desktop, and have to open programs yourself.

The advantage of sleep/hibernation mode is you can pick things up again quickly, since you don't have to start all your programs again, however the disadvantage is that if one of your programs has not "hibernated" properly, then your computer may crash on reboot.

The fact that your computer seems to boot without crashing when you use a "normal" shutdown, and occasionally crashes when you do a sleep/hibernation shutdown, would tend to suggest that one of your programs is occasionally not "hibernating" correctly. Tracing which one it is could be a very time consuming process, and not really within the scope of this forum, which specialises in Malware removal.

Has your computer created a minidump file for the latest crash ?

If so you will find it in .... C:\Windows\Minidump

The file will be of the form ... 052912-30687-01.dmp (the numbers on yours will be different) ... where the first set of numbers refer to the month, day, and year the dump was created.

If there is more than one file, just attach the latest one. You may have to change the .dmp file designator to .txt in able to be able to attach it.

Browse to C:\Windows\MinidumpRight click on the file you want to post and select CopyNavigate to your Desktop, right click in the central area and select PasteNow rename the file to give it a .txt file descriptor. (the forum software won't permit a .dmp file to be attached)

Next

Open the forum post editor.Scroll down to the Upload attachment frame.Click on the Browse button and browse to your Desktop.Double click on the file you want to attach.Click on the Add the file button.Click Submit

It doesn't need to convert the file to text, since I converted it back to a dmp file before analysing it.

Unfortunately it wasn't very helpful, since I can't find any substantive information about the bug check code it contained ... 0x2020209f

The only conclusion the tools I used came to was that the fault was probably caused by a 3rd party driver. However, that's just the stock answer to any problem of this type that can't be properly analysed, and you can't really read anything into it. In any case it doesn't get us any further in finding out what caused the problem.

About the only thing I can say at this point, is that I haven't seen anything in your logs to suggest that this problem is caused as a result of still having malware on your machine, and since the problem does not occur if you shut your computer down "normally" rather than by shutting down into sleep/hibernate mode, then the only advise I can really give is that you don't shut your computer down that way.

Who is online

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.