As I've pointed out before, your serial number indicates that you purchased HI-TECH Salvo. Users who purchase HI-TECH Salvo need to request support from HI-TECH directly www.htsoft.com, and not from Pumpkin. (If you had purchased Salvo directly from Pumpkin or through a Pumpkin authorized reseller other than HI-TECH, then you'd get your support here.)