topic Optus Sport - Devices Exceeded in TV & Entertainmenthttps://yescrowd.optus.com.au/t5/TV-Entertainment/Optus-Sport-Devices-Exceeded/m-p/310348#M16843
<P>Hi</P><P>&nbsp;</P><P>I am trying to change the devices i use to watch optus sport but it says i cannot make a change to the devices even though it has been over 30 days since making my last change</P><P>&nbsp;</P><P>Can you please let me know what i should do?</P><P>&nbsp;</P><P>Thanks</P>Wed, 30 Aug 2017 23:13:40 GMTdaniel_fazio2017-08-30T23:13:40ZOptus Sport - Devices Exceededhttps://yescrowd.optus.com.au/t5/TV-Entertainment/Optus-Sport-Devices-Exceeded/m-p/310348#M16843
<P>Hi</P><P>&nbsp;</P><P>I am trying to change the devices i use to watch optus sport but it says i cannot make a change to the devices even though it has been over 30 days since making my last change</P><P>&nbsp;</P><P>Can you please let me know what i should do?</P><P>&nbsp;</P><P>Thanks</P>Wed, 30 Aug 2017 23:13:40 GMThttps://yescrowd.optus.com.au/t5/TV-Entertainment/Optus-Sport-Devices-Exceeded/m-p/310348#M16843daniel_fazio2017-08-30T23:13:40ZRe: Optus Sport - Devices Exceededhttps://yescrowd.optus.com.au/t5/TV-Entertainment/Optus-Sport-Devices-Exceeded/m-p/310366#M16849
<P>Oh no! What happens when you try to make changes? Does it give you any errors and are you able to access it from other platforms?&nbsp;</P>Wed, 30 Aug 2017 23:49:17 GMThttps://yescrowd.optus.com.au/t5/TV-Entertainment/Optus-Sport-Devices-Exceeded/m-p/310366#M16849AlexRH2017-08-30T23:49:17ZRe: Optus Sport - Devices Exceededhttps://yescrowd.optus.com.au/t5/TV-Entertainment/Optus-Sport-Devices-Exceeded/m-p/310739#M16857
<P>Hi</P><P>&nbsp;</P><P>It doesnt let me make changes at all</P><P>&nbsp;</P><P>It shows the message "<SPAN>You are not allowed to delete a device at this time." but doesnt even show me which devices i have registered</SPAN></P><P>&nbsp;</P><P><SPAN>I have tried it from two different computers now too</SPAN></P><P>&nbsp;</P><P><SPAN>Any ideas?</SPAN></P>Thu, 31 Aug 2017 10:08:52 GMThttps://yescrowd.optus.com.au/t5/TV-Entertainment/Optus-Sport-Devices-Exceeded/m-p/310739#M16857daniel_fazio2017-08-31T10:08:52ZRe: Optus Sport - Devices Exceededhttps://yescrowd.optus.com.au/t5/TV-Entertainment/Optus-Sport-Devices-Exceeded/m-p/310742#M16859
<P>Hi <LI-USER uid="212000"></LI-USER>, that's an odd one. Normally, you'd have the choice of which devices are logged in. Having experienced this issue myself, I found that logging out and clearing my cache fixed the issue. Alternatively, have you tried using a different browser? If none of these suggestions help, log your fault using our report form <A href="https://offer.optus.com.au/faultreport/individual/" target="_blank">here</A>. Our TV and Content team will then contact you directly to further escalate your issue.</P>Thu, 31 Aug 2017 10:33:27 GMThttps://yescrowd.optus.com.au/t5/TV-Entertainment/Optus-Sport-Devices-Exceeded/m-p/310742#M16859Casey_2017-08-31T10:33:27ZRe: Optus Sport - Devices Exceededhttps://yescrowd.optus.com.au/t5/TV-Entertainment/Optus-Sport-Devices-Exceeded/m-p/319844#M17342
<P>I am trying to remove 2 devices that are on my account, which are my old iPhone and iPad, can you lease assist as I cant add my new tablet in</P>Fri, 22 Sep 2017 07:11:44 GMThttps://yescrowd.optus.com.au/t5/TV-Entertainment/Optus-Sport-Devices-Exceeded/m-p/319844#M17342Naz012017-09-22T07:11:44ZRe: Optus Sport - Devices Exceededhttps://yescrowd.optus.com.au/t5/TV-Entertainment/Optus-Sport-Devices-Exceeded/m-p/319884#M17343
<P>Thanks for reaching out, <LI-USER uid="221021"></LI-USER>. That's strange, you definitely shouldn't have any issues doing this. Can you please clear your cache and cookies before trying this again. Also, what browser are you using?&nbsp;</P>Fri, 22 Sep 2017 08:48:20 GMThttps://yescrowd.optus.com.au/t5/TV-Entertainment/Optus-Sport-Devices-Exceeded/m-p/319884#M17343Dan_C2017-09-22T08:48:20ZRe: Optus Sport - Devices Exceededhttps://yescrowd.optus.com.au/t5/TV-Entertainment/Optus-Sport-Devices-Exceeded/m-p/319896#M17345
<P>The issue is I have to wait 30 days before I can remove another device. This means whilst I want to remove 2 devices I can't. This is anoyying as it is my account and I cant swap my tablet on the website. I was only able to remove and add 1 device which let me add my new phone</P>Fri, 22 Sep 2017 08:59:59 GMThttps://yescrowd.optus.com.au/t5/TV-Entertainment/Optus-Sport-Devices-Exceeded/m-p/319896#M17345Naz012017-09-22T08:59:59ZRe: Optus Sport - Devices Exceededhttps://yescrowd.optus.com.au/t5/TV-Entertainment/Optus-Sport-Devices-Exceeded/m-p/319947#M17348
<P>I understood your initial query, <LI-USER uid="221021"></LI-USER>. We've had situations in the past where clearing cache has removed issues with adding/removing a device. However, if you're speaking specifically about the time between removing devices, I'd suggest filling out a <A href="https://offer.optus.com.au/faultreport/individual/" target="_blank">Fault Report</A>. Once you've done this, a member of our TV &amp; Content team will be in touch to assist you with this. If you complete the report during a live game, they'll typically touch base within an hour.</P>Fri, 22 Sep 2017 12:08:53 GMThttps://yescrowd.optus.com.au/t5/TV-Entertainment/Optus-Sport-Devices-Exceeded/m-p/319947#M17348Dan_C2017-09-22T12:08:53Z