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need help

You'll have to be a bit more specific if you want us to help... We're no wizards who can fix your problems with the swing of a magic wand.

What operating system are you using?
Can you use other internet-requiring programs without trouble?
At which phase are you having problems with connecting? Starting the launcher, launching the actual game, after you chose your character...?
Are your drivers up to date?
Does your computer meet the system requirements?
Have you played the game before (in other words: could you play before this happened or is this the first time you launch the game)?

Fordil of Landroval, Minstrel officer of The Alliance

Check out my Guide for New Players: https://www.lotro.com/forums/showthread.php?507561-GUIDE-New-to-LOTRO-hints-and-tips

if your playing on a M$ OS aka *window$*
makesure IE is not set to work off line, even if you do not use IE for your web browser IE must be online...
IF your an EU player who has a copy of vista\win7 without IE you must install IE for lotro to work

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[CENTER] Blissfully smoking pipe-weed together on [I]Snowbourn[/I] since 14/04/07[/CENTER]
[CENTER]spend all day smoking pipeweed and dreaming of gold[/CENTER]
[CENTER][URL="http://mpws.guildlaunch.com/recruiting/create_apply.php?gid=163438"]JOIN US[/URL][/CENTER]