Support for multifunctional devices

Enjoy maximum uptime from your multifunctional equipment.

It is our aim to make sure you enjoy maximum uptime from your equipment. That means providing both quality devices and quality support.

We offer a full support service for your multifunctional device fleet so that you access always-available print, scan and copy functions. Contact us to discuss how we can help you.

Repairs

Our response time is extremely quick, with an average first-time fix rate in excess of 99% thanks to the skills of our highly-trained CompTIA-accredited engineers. This qualification means they know your printer inside-out, will guide you on using your machines, work with your IT team and integrate products with your IT systems.

By limiting the printer manufacturers we partner with – Sharp and Kyocera – our qualified engineers can have the greatest depth of knowledge of the products and parts we supply. Put simply, this translates into excellent service.

Monitoring

We monitor your printers’ performance on an ongoing basis, to pick up problems before they emerge and get in the way of running your business. Our monitoring software picks up any issues with the system. If a problem is detected, our support team is waiting for your call. We also provide regular reviews so you are armed with all the data you need to identify further efficiencies.

Scheduled maintenance

We provide regular maintenance of your multifunctional device to avert any problems, preventing downtime so you can continue to be productive. One of our engineers will visit your office to carry out a full service at a time to suit you.

Need a repair or to arrange ongoing support for your printers? Get in touch.