The 5 W’s Process for Communication.

The 5 W’s Process for Communication.

Why, Who, What, Where, When?

When technical work or changes are carried out it is useful to have an email template to send out to staff to tell them what is happening. As long as the distribution list used contains all the people who need to know it works well.

Why are we doing it? What is the problem we are trying to solve?

First of all we start with why are we doing it? Why are we making the change? What is our reasoning? What problem are we trying to solve? what service are we trying to improve?

Who is doing the work? Who will be affected?

Secondly a list of people carrying out the work and all those affected.