@mccarbc wrote:
Mine seems to be fine right now.
But I'm curious, if you know the answer to this. When I get a new set top box with a new remote, plug it in and start setup, how does the remote (XR11) communicate with the box since it's not paired yet? Does it use IR or wireless? If it's using wireless, then when I have multiple set top boxes, why is it not operating those boxes? Mine acted like it was using IR but I don't see an IR receiver on the box.
Thanks
Brad
Here is a link to a message showing IR locations on all X1 boxes.
... View more

@Rustyben wrote:
@HowAboutThisOne wrote:
@Rustyben wrote:
@DKPeppard wrote:
Also, any chance 'XFINITY Customers' also includes the Internet Only folks, or do people still need a cable subscription at this time to help continue testing the streaming app?
see Official employee on post 1251 on this same thread.
Not sure how this answer qualifies as a proper answer to DKPeppard's question, especially coming from a "Xfinity Forum Expert". Post 1251 refers to an auto HD issue, not having anything to do with requiring a cable subscription to use the Roku app.
Here is an image of post 1251 to show this:
Much easier to give a link (message 1251) to the post your are referring to, than to make the user search for what you posted. Not even sure why a forum admin kudoed the post being that the information was wrong.
Post 1251 points out that for the Roku beta that the charge for the service (and therefore a rate code) must be on the account to get HD for Roku (at least for the beta program). It was asked and addressed in that post by an Official Employee.
SMH. I know what post 1251 states, I even posted a screen grab to show it. DKPeppard asked if the Roku beta app would now be open to "Xfinity Internet ONLY" customers. DKPeppard didn't ask about not getting HD channels. Not sure what else I can say about this.
... View more

@Rustyben wrote:
@DKPeppard wrote:
@workerdummy wrote:
***UPDATE 03/22/2017*** The following updates will be made on 04/10/2017 on the Roku Version 2.0.x release:
The XFINITY TV Roku App will be renamed to XFINITY Stream Beta app on Roku
XFINITY customers will now have access to and be able to view purchases
University access/support
So, it's April 10th.
Did any of the above happen?
Are our older Roku's getting closer to being usable with the app?
Are we getting closer to a definitive answer if we are going to be charged to use the app?
Answers from official Comcast reps only please. No speculation or guesses.
Also, any chance 'XFINITY Customers' also includes the Internet Only folks, or do people still need a cable subscription at this time to help continue testing the streaming app?
see Official employee on post 1251 on this same thread.
Not sure how this answer qualifies as a proper answer to DKPeppard's question, especially coming from a "Xfinity Forum Expert". Post 1251 refers to an auto HD issue, not having anything to do with requiring a cable subscription to use the Roku app.
Here is an image of post 1251 to show this:
Much easier to give a link (message 1251) to the post your are referring to, than to make the user search for what you posted. Not even sure why a forum admin kudoed the post being that the information was wrong.
... View more

@Curmudgeon55 wrote:
@ComcastJessie wrote:
Why are the content choices different in and out of the home?
While in the home, content is delivered as a cable service over Comcast's network, and includes the customer's full channel lineup and on demand choices. The ability to watch certain content outside the home is not always available due to contracts with programmers. However, over the past two years, we have gone from 50 live TV channels being available over the Internet to more than 200, and we continue to try to expand that offering.
This is quite misleading.
It's actually possible to be in one's home and get data service over one's cell phone because Comcast's service cable and internet services are down.
In that case, sitting in one's own home, it's not possible to get the programming for which you've paid and is quite legal to view.
I get it. You're using "connected to the Comcast network through an appropriately registered device" as a proxy for "at home". And it's certainly a really good indicator the vast majority of the times.
But when your services fail, that proxy becomes a barrier to watching the programming I'm paying for. And that's really annoying and badly described above.
I'm not trying to be a mouthpiece for Comcast, but I don't think this is being misleading. If your cable and Internet service are both down, can you really expect that you should be able to receive any service that you are paying for? I think the best you can ask for is a refund for the time both of your services are not working.
Think of the logistical nightmare it would be for Comcast to have to work with every cell phone service provider to try to determine if your cell phone was physically in the area of your home cable and Internet service just so you could stream live TV through the Xfinity Stream TV app.
I read your other post about watching the Red Sox game, and having the cable and Internet go out, and trying to use the Stream app to watch the game live. Of course that didn't work since you were trying to use cell data, and Comcast doesn't allow live TV outside your home network. Next time that happens, start recording that program using the Stream app, wait 15 to 20 minutes, then cancel the recording. Then start recording again. Now you can watch the first part of the program that you cancelled (it might be in your deleted programs directory), and when you catch up, cancel the next part and start recording again. This way your game will be delayed by 15 to 20 minutes, but you can still watch it instead of missing it entirely.
... View more

@muzicman61 wrote:
I've noticed the same issue lately. The show on my actual DVR is 1 hour. But when I attempt to watch it on my Android phone or using the web app, I get an incomplete show. Even a download of the show is incomplete. Monday night's recording was only 45 minutes out of an hour. Tuesday nights recording was only about 15 minutes. This seemed to happen on 2 shows (O'Reilly Factor and The Tonight Show). Other shows on my DVR were fine when viewed on the phone.
At first I thought it was an issue with my phone since I recieved the new Stream app and Android Nuogut about the same time. But since it happens in the web app as well I can rule either of those out as the cause.
But let me see if i understand this correctly... the app doesn't actually stream from MY DVR, but from the cloud? Even if i live in an area that doesn't have cloud service yet? Or maybe i do and just don't know it?
And if I'm streaming from the cloud, then despite the show being recorded on my DVR, I'm using internet data to view it when i'm connected to my internal wifi network?.
So if this is a corrupt show on the cloud, why has it just started happening?
First off, like ComcastDan said above, when watching your recordings through the Stream TV app or website, NOTHING is streaming from your DVR. If you don't believe this, schedule a show to record on your DVR, then pull the power plug from the DVR. Your recording will still record to the Cloud DVR server at the scheduled time, AND you will still be able to play back that recording on the Stream TV app and website even though your DVR is unplugged. All areas in Comcast's footprint now have Cloud DVR service.
Secondly, when streaming recordings from the Cloud using the Stream TV app and/or website on your home Xfinity network (wifi or wired), you will not be using internet data. Comcast knows that data is coming from their internal servers, and have systems in place to not count that data. It is possible to incur data charges using the Stream TV app or website if you watch channels labeled TVGO. They even put a temporary message up when you first start streaming a TVGO channel about it incurring data charges.
... View more

@JPALOLD wrote:
I've had much the same problem with the Xfinity TV app on my PC. I have used the app to watch TV online since its inception. Then, all of a sudden, in late January I was no longer able to access the app. Whether I log in first, or use the direct URL "TV.XFINITY.COM" or sign in first with my informatmion all I ever get now is " Sorry, we're having some trouble. XFINITY® TV is not available at the moment. Please try back soon." I cannot even get as far as signing in. I've checked every setting, have the latest flash version, etc. I am on Win. 8.1. A Comcast tech called and asked if she could use my login information to test it on their system. She did so and, of course, everything worked on Comcast equipment and computers. So Comcast denied any responsibility for it not working on my PC. So, like many others, I'm left without this APP. After two price increases within the last 12 months, then losing the ability to use part of the services is sort of a double insult. Regrettably, we live in an area where the only cable provider available is Comcast. The only alternative is satellite or dish services. Otherwise I'd change cable providers. After talking with Comcast and Adobe (flash provider), they both deny that there are any widespread complaints of Xfinity TV service not working, and actually seem surprised that it doesn't work. After doing a Google search on the internet I've found multiple posts with similar problems since the "upgrade" of the Xfinity TV app. Something's wrong with that picture! Why can't Comcast do something to make the APP accessible to all their customers?
What browsers have you tried this on? If only one, have you tried other browsers to see if they might work?
... View more

@Dcmanryan wrote: My App is clearly using data. Here's the story. I have Xfinity internet and it was cheaper to get it with some channels and a TV package. I have never hooked up my Xfinity TV box as I get TV in the home by other means. I do have one room with just OTA antenna and thought this app would be perfect. My Google router though shows it is using data and so does the Xfinity My Account app. I made a call to Comcast on 2/1 and went through several people who had no remedy and had to explain to all but one what a Roku, let alone your app, even was. It clearly says the app does not use the internet connection but that is clearly not my case and have 15gb of data used towards my cap to back that up. So.....Does my cable box have to be hooked up for me not to be charged data? Hopefully this forum can help as calling in was a waste of 45 minutes and I still have not been called back as promised. Not happy.
A router is going to show you are using data regardless if it should count against your data cap or not. The video stream is going through your router, and counts as data usage on said router. It is Comcast's systems that should know to either count that data against your data cap or not. Not sure what you mean by your "Google router". Is this a router made by Google, but connected to your Comcast modem? Are you definitely using Comcast as your ISP?
I'm not denying that your Roku stream is not being counted against your data cap. I had a similar problem almost 2 years ago where the Xfinity TV portal was being counted against my data cap, even though it shouldn't of been. Was finally resolved when Comcast found a bug in their system, even though everyone kept telling me I was wrong.
... View more

@Stewdawg wrote: It's really something like $7.50 because they give you a credit on the "equipment", but yeah...it makes absolutely no sense. The entire point of having your own equipment is to avoid paying these fees. I've had a WMC computer with 4 additional WMC boxes...used it for something like 10 years with Comcast and loved it. They just changed the video compression on the boxes to make them worthless, so I've been waiting around for a little while to see if this Roku app would be an option. With the fees it's not...I think they will find the market as a whole will tell them that, but if they can get away with charging people that more power to them. Not for me though...hopefully in 2 years XFinity will have a better option. I've been a customer for 10+ years and have enjoyed it, but as with everything things change.
Why waste your time using the Roku device if you already have computers hooked up to your TVs? Upgrade to X1 (if you already haven't), rent 1 DVR from Comcast, ensure Cloud DVR is turned on for your account, and stream the Xfinity TV portal using a web browser on each of your computers. You will get all your recorded content, plus Live TV (in home only provided you have Comcast Internet service) and On Demand content. You can even watch your recorded content and On Demand when away from home.
... View more

@Moe-squito wrote:
So what do I have to do at this point in order to watch any channels on the Xfinity TV App on my phone? I noticed on the WiFi settings there is an additional one called xfinitywifi (Sign-in is required). When I sign in with my Xfinity account info, it then says "Your Xfinity Internet Service is Not Active". It then gives a phone number to subscribe. If I subscribe, does that cost additional money than what I am already paying for my Xfinity cable service and how would that affect my computer since my internet service provider is already ATT? I only want this service for my phone..........
Thank you
OK, here's a follow up. When I was scrolling thru the LIVE TV channels, I discovered that most of them I could get to play but the ones that would not play and had the prompt "Available to watch in home only" were basically the network TV channels. Why is that?
In conclusion, I guess I really don't have the problem I thought I did as long as I just play the cable network channels.
First, if you subscribe to Xfinity Internet service, it WILL increase your bill. That is telling Comcast you want to add Internet service to your account. So you would be be paying for both AT&T and Comcast Internet service.
Secondly, most of the network channels in a majority of the markets have different "rights" between streaming in home and streaming out of home. Because you are on a non Comcast Internet service provider, those channels must abide by the "out of home" rights, making them unavailable to you.
Lastly, because you are streaming on your device through your AT&T Internet service, you might want to be careful of your data usage if your AT&T Internet service has a data cap (especially DSL packages). Very easy to use a lot of data streaming video.
... View more

@bruistopher wrote: Andrew, Wow. I didn't know both DVRs aren't recording the same thing. That's good to know. But I was getting the "All tuners are in use " message with my previous configuration which was: "A" X1 DVR box "B" XiD companion box Of course the XiD box doesn't have tuners and relies on the primary X1 DVR box. Which led to me switching out the XiD companion box for another X1 DVR to have more tuners. But I was still getting that message with the new X1 DVR box that replaced the XiD. My current configuration is: "A" X1 DVR box "B" X1 DVR box Is there codes that need to be applied to my account? I might have been using all the tuners both nights not sure. I know one night when the message "All tuners in use" popped up on the "B" box I chose the "Change Channel" option. That recording stopped (which I didn't want to happen) and I was able to switch channels again.
It is possible when you tried to watch "Live TV" on your "B" box, you were currently recording 6 shows already on the "B" box. I don't believe the DVRs can borrow a tuner from another DVR if that DVR is already recording on all it's tuners.
Why don't you just do a test during a time you are not watching the TV? Go to the guide and set 12 recordings for the same time frame. If all record, then you can be assured you do indeed have 12 tuners available.
... View more

@rarogan wrote:
Dan,
The Print button does not respond. Cannot print it out. Cannot print to pdf and save. Finally got an error message.
I was able to print it once before, but the print was teeny tiny unreadable (e.g., 5 or 6 point font) and light gray. Print could not be manipulated to darken or enlarge.
Note that a lot of other people have this same problem. Please ask Comcast to just provide a simple list of channels and to update it periodically.
Thanks.
If you are on a Windows computer, here is how you can print it with a font you can read, without using the "Print" link.
Go to https://www.xfinity.com/support/local-channel-lineup to get your lineup
Once the page opens, press Ctrl + A on your keyboard
that is the "Ctrl" key and the "A" key at the same time
That will select everything on that webpage (highlighted)
Press Ctrl + C on your keyboard
that will copy the entire page to your computers clipboard
Now open up Windows Notepad on your computer
Once Notepad is open, press Ctrl + V on your keyboard
that will paste everything you copied to the computer clipboard to the Notepad program
You can now change the font in Notepad to be a size you like, and then print the list from Notepad.
If you are on an Apple computer, the steps might be similiar, but the "select, copy, and paste" commands will be differerent. An you would use a different program, but similiar to Notepad. Good luck.
... View more

@Rustyben wrote:
@jsbcomputers wrote:
I have never been able to watch live content with the app. I own my own cable modem instead of renting the one from Comcast. It seems that, because of this, Comcast cannot tell that I am "on my home WIFI" so all live programs have the "Watch" option grayed out. My wireless router is seperate from the cable modem.
Is there any way to "register" my home WIFI SSID with Comcast so I can actually use this feature? Obviously, my cable modem's MAC address is registered on Comcast's network (or I wouldn't have Internet access at all). I can watch live TV on the rest of the (ethernet connected) computers in the house...just not with the app on wireless.
Sorry, but if the answer is, "No, in order to do that, you have to rent our modem" then it simply isn't worth it to me. But if that is the case, you may want to add a disclaimer to the app noting that live TV isn't possible when using customer owned modems.
hi, another customer here. I too own my own modem and streaming in home works fine. Call 800-Comcast, select billing and ask the agent to verify that your internet is assigned to an 'outlet' in your home. Once that is completed your streaming should be good to go. Also, have the representative verify that you have the cloud DVR rate code turned on, too.
How is calling Comcast billing going to help the OP? OP already confirmed they can watch Live TV through the Xfinity TV portal using "ethernet connected" computers. That tells me that Comcast should have their MAC id.
The problem sounds like a configuration setting on their router, i.e. firewall rule for wireless, DNS setting, etc. My suggestion to the OP is to make a backup of their current router settings, then perform a factory reset of the router, and test if the app can now watch Live TV. Then they can restore the router with their backup, and look for settings that might be affecting the app.
EDIT: OP should check if they can view Live TV through the Xfinity TV portal on a computer that is connected wirelessly. That will prove it is a router issue, and eliminate an app problem.
... View more

@JohnMarko wrote: When I go into the xfinity TV app, I don't have the Recordings option in the Saved menu so I can't get to my DVR recordings. I am in the greater Philadelphia area. I can't imagine I don't have cloud DVR since i have received multiple flyers in the mail describing the capability. Any help would be appreciated.
You might not have the Cloud DVR feature turned on for your account. Just because Comcast sent out flyers, doesn't mean they turned it on automatically for you. Call Comcast and ask them to add the Cloud DVR rate code to your account.
... View more

I had the exact freeze problem happen to me yesterday (1/15/2017) for the first time. Started watching a recording through the DVR, picture froze on the screen yet the sound continued to play. Opened the Guide (and saw it on the screen) to change the channel. Could hear the channel was changed, but the picture remained frozen. Ended up pulling the power cord to reboot the box. All worked after that.
I only have one splitter in my line going to the gateway and the DVR. No other boxes. Been fine for the past 2 years, and all my signal levels still look good.
... View more

@melias31 wrote: I noticed the percentages matched again for a day or two. But now it's back to what they did before. Now I'm at 98% on the cloud and 69% on the home dvr. I wish I could choose which shows record to the cloud instead shows I actually want to download now have disappeared. This is also very troublesome because Comcast is migrating to only a cloud based dvr so this tells me that they plan to cap us at 60 hours of recordings going forward. This it frustrating when directv offers 200 hours of HD and dish offers 400 hours. Comcast needs to step up their game here because 60 hours isn't going to cut it.
While I agree with you that the 60 hour limit is low, having a way to choose which shows record to the Cloud will NOT solve the issue. It would just create more issues with users complaining that a show they wanted didn't get recorded to the Cloud because they "forgot" to pick that option.
You already have a way to protect a show from getting quickly deleted from the Cloud. Change its "Record Options" to "Save for 1 year". If you mark all your "important" shows "Save for 1 year", then they won't get purged automatically (at least for 1 year anyway).
Of course, the "Save for 1 year" option is not a cure all though. If you mark everything with that option (and you record a lot), then eventually your Cloud DVR will just stop recording new shows. Eventually, once a recording reaches the 1 year mark, it too will get purged from the Cloud. Nothing can reside on the Cloud over 1 year. Not sure why Comcast made that rule, but that is how it works.
... View more

@ust82gopher wrote:
Rustyben,
It was my understanding that with the Xfinity Cloud service, any recorded program rests in the cloud - there is nothing stored locally on any of my cable boxes.
So if I record a program - its in the cloud.
If I watch it at home, it comes down from the cloud to my Xfinity Box then to the TV
If I watch on my iPad, it comes down from the same cloud, to my TV App then to the iPad.
So in both cases, the cloud transfers the program. So if there was a cloud problem, I should experience it on both TV and iPad. But I do not - my problem is iPad only.
So the next possibility is that the Xfinity 1 Box or the TV App is not working properly in transferring the cloud info to the device. I am starting to believe there are bugs in the TV app.
Does this make sense?
Tim
Your understanding is incorrect. Your set-top DVR box has a hard drive that records programs locally. IF you have the Cloud DVR rate code on your account, when you schedule a recording, that recording should occur BOTH locally on your set-top box and the Cloud DVR server.
When you watch a recording from your set-top box, that recording should come from the hard drive on the set-top DVR box. Even non DVR set-top boxes pull the recordings from the local DVR hard drive.
The only time it won't is if there was a problem with the recording happening on the set-top box at the scheduled time (i.e. a power failure at your home, etc). Then the recording can be streamed from the Cloud server to your set top box (as long as it is available), but the default is first the local hard drive.
Anything you watch on a smartphone/tablet is ONLY streamed from the Cloud server.
... View more

@dbvirago2 wrote:
So, if I'm following this, the box still uses file size to calculate storage, while the cloud uses hours. So the cloud may run out of space prior to the box. In this case, I can still watch the shows on my DVR that may have been deleted from the cloud?
I'm not that interested in the cloud recordings except as a potential backup to the box in case of a crash.
Not sure who you are replying to since this thread has gone completely off its rails with people talking about TiVos, Rokus, and HD antennas, but yes, the set-top box is using file size to calculate storage, while the Cloud DVR uses hours. It very well could be possible for the Cloud to run out of space prior to the set-top box. So much for keeping things in sync.
... View more

@geek46 wrote:
@DrPipo wrote: How do I reset the app? Won't log in
See Message # 368 in this topic.
geek46, it's better to give someone a link to the message you are referencing instead of a message number. A user who has their messages sorted "Newest to Oldest" will see message 368 to be something different than someone who has it sorted "Oldest to Newest".
The message you are referencing is: http://forums.xfinity.com/t5/X1/Netflix-on-X1/m-p/2844491#M120625
... View more

@Cody21 wrote:
@atltiger wrote:
I get that exact same issue on my X1, it started probably within the last month and get the exact same, the picture will freeze, but you can change channels and the sound will change but the picture stays frozen not matter what, you have to reboot the box before it will clear up, i changed out the hdmi cable and still get the same issue, it is becoming very annoying.
Yes, it is NOT the HDMI cable connection ! We have very solid connections, gold HIGH end cables. This is definitely something in the later software over the last 3 weeks or so. We never saw this issue until then.
Cody21 you and alttiger are not the only ones having the freeze issue. I found these other posts from just the past few days stating the exact problem.
http://forums.xfinity.com/t5/X1/quot-Something-s-not-quite-right-quot-message/m-p/2844866#M120673
http://forums.xfinity.com/t5/X1/picture-freezing-a-couple-of-times-a-week/m-p/2844723#M120693
... View more

@HappyDog2016 wrote: I have almost 32 gig of free space. I work on computers and program, also a dba so I know something must of changed over the past week system wise. Either on the dvr or maybe the xfininity app on my phone to have this issue to start happening.
Comcast hasn't pushed an Android update to the Xfinity TV app since November 29th (version 3.10.0.016). Do you have another device (phone or tablet) you can try to see if it too is having the download problem? That might help to determine if it is a device problem, or an account issue.
FWIW, I tested downloading on my Samsung Galaxy S4, and had no issues. That at least shows the process is still working.
... View more

@ComcastAndrew wrote: http://forums.xfinity.com/t5/TV-App/HBO-Go-on-PlayStation-3-amp-PlayStation-4/td-p/2838840 Read post #1
That link is for HBO Go on the Playstation. The OP wants the Xfinity TV app on the Playstation. Am I missing something?
... View more

@squeakywheel wrote: Why do my posts keep getting deleted? Starting to feel censored. Is it not a fact that a Comcast employee stated ... "I can no longer give any more information. I was told this information will be released by marketing " That plus there are now 17 days until the end of the year... I'm not allowed to put that into a fun little jingle? OK then let me ask an actual question If the app is not available in the next few weeks is there any chance xfinity will allow access to the shows on the Roku that I already pay for like Nick Jr, food network, stars, ect?
Don't worry, my post was deleted as well with no explaination since I didn't break any of the forum guidelines. All I was asking was for ComcastDan to verify that the Roku app was still on track for release this year since he said just that in this post: http://forums.xfinity.com/t5/TV-App/Xfinity-TV-on-Roku/m-p/2821313#M3566
... View more

@davida5466 wrote: I'm switching back to Dish if not given a workaround. Just need to find the time but soon. Let me know ASAP, before losing a customer.
There is no workaround for Chromecasting from Android or Apple phones or tablets. You still can cast from a PC or laptop. If that doesn't work for you, then back to Dish for you. Good luck.
... View more

@egnlsn wrote: Hopefully, the channels will be at the resolution the content provider originally provides to Comcast. 1080p for all would be even better.
I'm just speculating here, but I'm sure the Live TV and recorded content resolution will be whatever Comcast is currently using for streaming through the Xfinity TV app and the Xfinity TV web portal. Just because Roku has been thrown into the mix doesn't mean that Comcast is going to let them stream at a higher resolution than what is already available.
Only Comcast knows what their "High Video Playback Quality" actually translates to when streaming HD content.
EDIT: And according to ComcastDan in this post, " set-top box would be higher resolution on your TV than the IP stream", and the Roku will be an IP stream.
... View more

Go to https://customer.xfinity.com/#/devices and verify Comcast has the correct MAC address for your modem. You might have to click the Troubleshoot link in order to see the MAC address Comcast has listed for your modem. If the MAC address is wrong or non existent, you will need to call Comcast to update your account with the proper MAC address.
... View more

@RobertWy wrote:
@HowAboutThisOne wrote:
And who is going to be able to beta test it anyway if and when it actually makes it to that phase? Or will that be another long drawn out process? All empty words since this seems to be all hearsay.
Past experience tells us that Comcast does the beta before it is rolled out - sometimes they put it in Comcast Labs for us to try.
But you already knew that.
Nothing will be going in Comcast Labs for the Roku app. The Roku/Xfinity app will only run on Roku devices, and will have nothing to do with Comcast Labs, so no, I really don't know what Comcast has in store for their beta test. Just empty promises since the announcement this past April.
... View more

And who is going to be able to beta test it anyway if and when it actually makes it to that phase? Or will that be another long drawn out process? All empty words since this seems to be all hearsay.
... View more

Is this happening for all recordings or just certain ones? Does this happen if you try to view a recording using the web portal, or is it specific to just the iPad Pro? Any other device you can try the app on to see if the problem is there as well?
... View more

@collirob wrote:
I replaced my older set top box with the new XiD box that XFinity sent giving full access to the Netflix app. It works fine on my X1 DVR and my new set top box .. NICE. MY QUESTION IS - what path does the new appliance take to get at the internet-hosted Netflix content? Using the Netflix trouble shooting window that's visible during the intial setup after we enter the user account login, I can see verification of the internet connections and the various Netflix servers. WHERE is that content linked into my home system? Does it go directly upstream through the CABLE connection (and deals with Netflix externally)? OR does it use my local internet hardware as the gateway to make this connection (internet modem-ethernet or wifi which is what a 3rd party appliance like a stand alone DVD plays does). Thinking that it was using in-house Comcast-WiFi, I was concerned that it didn't ask me for the secure password ... a hint, I guess. I am asking this because there are places in my house where there IS a set top box but WiFi is marginal. It's 'working' so far, I just want to know the path of that data so that I can consider the impact of any changes I might do to the house network.
The data path is through the set-top box, not your cable modem. Test this out yourself by unplugging your modem. You will see you still have access to Netflix through the cable box.
... View more

@maifun wrote:
None of the suggestions I've seen on a couple of threads here have fixed this for me, I still can't see full screen when using the TV app on my Android. I've tried setting the filter to only HD and that didn't help. My rotation is not locked as it works fine using other video apps like Netflix, Amazon, even the old TVGO app still works fine in full screen and with rotation. Wish I could keep using the TVGO app but more and more shows seem to not be getting new episodes on demand anymore on that app. Any other ideas how to get the TV app to display in full screen?
What type of Android device are you having an issue with? What version of Android is on the device? Maybe you can provide a screenshot or a picture of what you are seeing. That might be helpful.
... View more

@Rustyben wrote:
@HowAboutThisOne wrote:
Just had the Xfinity TV app updated on my phone (Samsung Galaxy S4) and a Hisense Sero 7 Pro tablet. On both the phone and the tablet, trying to load the TV listings fails. Cannot see any listings on the tablet, just freezes. On the phone the listings load, but as soon as I try to scroll the list, it too freezes. Both are running Android, phone version 5.0.1, tablet version 4.2.1.
I tried to load the listing on both wifi and cellular network with same result. Looks like this version update blows. Any other Android users seeing this on their devices?
My android phone has the new version and it loads the listings without delay. If you are using wifi did you try turning off wifi and trying the app while on cell data?
Rusty, try reading posts thoroughly before replying! Which part of " I tried to load the listing on both wifi and cellular network with same result" did you not understand? And like I said, the listings load on the phone, but scrolling though the listing causes an app freeze.
Never had this freezing issue with any of the older versions of the app. Just happened with the update.
Most likely a mute point anyway. Just tried it again on both the tablet and phone, and listings once again loading and scrolling without a freeze. Possibly a Comcast server issue when I tried earlier in the evening right after the update. Will test again in the morning, and close the thread if all is well.
... View more

Just had the Xfinity TV app updated on my phone (Samsung Galaxy S4) and a Hisense Sero 7 Pro tablet. On both the phone and the tablet, trying to load the TV listings fails. Cannot see any listings on the tablet, just freezes. On the phone the listings load, but as soon as I try to scroll the list, it too freezes. Both are running Android, phone version 5.0.1, tablet version 4.2.1.
I tried to load the listing on both wifi and cellular network with same result. Looks like this version update blows. Any other Android users seeing this on their devices?
... View more

@rnsafier wrote:
On my iPad, I can get the TV listings by station and time in ascending numerical order. On my laptop, however, I only get a listing of stations. How do i receive TV listings by station and time on my laptop?
What Filters do you have selected on the TV Listings page on your laptop? If you have "Available Out of Home" selected, then you will only see the stations with no station numbers.
... View more

@Jason_B wrote:
I have a related but slightly different question... The new 2016 Vizio M series and P series come with a tablet remote to control the tv, with a preinstalled app called Vizio SmartCast. This app lets you control the tv, the volume, power, everything, ALSO it can see that I'm using a comcast box, will show all the programming listings and guides, but won't control the comcast box like it's supposed to. Vizio support doesn't seem to understand what's going on. This is frustrating. How do we get comcast to communicate with Vizio or vice vesa, to work together and fix this issue with it's app developers? Are you able to escalate this issue? Here's a video I made to show you more info and a screen shot showing that is see's the comcast box. In the end, it just times out and never is able to play the program selected. https://youtu.be/9s-5HBYmBW0
Here is my guess as to why the Vizio app is failing to change the station. Previously Comcast let users utilize a web page that allowed them to change the channel on their set-top box through the Internet. Vizio probably used that web API as a hook to change the channel through their app. Unfortunately, Comcast removed that web page that allows users to change their set top box channel, and that removal most likely broke the Vizio app. Comcast recently fixed their Xfinity TV Remote app to again allow changing of the set-top box channel through the app, but that fix might have changed the API, leaving the Vizio app broken.
It was fairly easy previously to see the procedure call Comcast was using through the web page to change the channel. It is much more hidden to see how the channel change is happening through the smart device app.
Again, this is just a guess on my part.
EDIT: One other thing I realized. Does the Vizio app require you to log into your Comcast account? How would it know what cable box you are trying to control? Does the Vizio app work with an IR Blaster connected to your TV in order to control the cable box?
... View more

@ComcastRick wrote: That is a very good question. I just got out of a meeting with our regional manager and I did get a chance to ask him about the app. He seems to think that Roku will stream the channels through the X1 box but from what I'm reading it will be an app. If it is a actual app then I would assume it is using the Internet only. That could explain why we just recently added data caps for Internet usage. At this time I cannot find any solid information. But if I do get more information about this product I will share it with you.
You have got to be kidding me? It should work similar to how I presently stream from my PC using the Xfinity TV portal at home, as well as use a smart device at home using the Xfinity TV app, and be using Comcast's proprietary network (and not the Internet). If it used data, that would make it a useless app. It would also make it impossible to stream ALL my linear LIVE TV channels while at home, since a majority of them are NOT allowed to be streamed through the Internet.
Roku is just another IP device on my network, that gets it data through my modem/gateway. Comcast should most definitely be able to figure out that I am on my home network streaming Xfinity TV though a Roku device, and not count that as data.
... View more

@herospiff55 wrote:
Thank you Rustyben! That takes care of files. Photo access is the only one left unaccounted.
It is NOT accessing your photos. The category "Photos/Media/Files" is one of the generic Android "Permission Group Definitions". You can read about permissions here: https://support.google.com/googleplay/answer/6014972?p=app_permissions&rd=1
Since the Xfinity TV app is able to download and access a file on your smart device, you have to give it access to do that by agreeing to the permission. The developers of Android grouped those 3 types ( Photos/Media/Files) into one category, so any app trying to do one of those, is given access to all of those. There is no nefarious reading of your photos by the Xfinity TV app.
Your question though (along with probably millions of other users) is why the Android developers decided to revamp permissions in Android 6 and higher. The previous permissions were way too vague, and were only asked about at install of the app. Now they are actually asked at runtime when the user attempts to perform something in an app that will require a permission. Users should then be given a much more specific reason as to why a certain permission is being requested, and the option to allow or deny that permission request.
... View more

@stev379 wrote:
I pay for Comcast home (not business), cable TV, Internet and phone service. All through Comcast. I've double checked to be sure no part of it is mistakenly or otherwise configured as a business service.
It's all Comcast except for my TiVo that connects to one television. Shows will play fine through the TiVo\Comcast OnDemand screens. I use computers for viewing in other rooms. My Comcast service feeds my router and a hard line goes from the rtr to the TiVo. A different hard line goes from the rtr to my main computer and I use WiFi for laptops, an iPhone 6 (ATT), iPad(ATT Unlimited) and a Surface Pro 3. Any device can provide this error. I understand if I'm offsite using cell service on a tablet or phone, but I'm "IN HOME", which is precisely where Comcast says I'm not. My WiFi devices are on WiFi and not using cell service when at home. I've disconnected and reset these connections a few times to test if reinitiating would help...no.
Should I move? Do I need a different TV? Could it be the cable? Maybe restarting the master power line to my circuit breaker? Or any other option that's as a-s-i-n-i-n-e as telling me I'm not at home and can't watch a TV show using your on demand service that's been tauted for years as a great option for people with mobile devices and should be available to me whether I'm at home or not anyway?
I'm open to suggestions and ready to conform if it means getting what I'm owed.
Sincerely,
- This Guy
PS. Your system works well enough to tell me I "used a bad word, as-inine (minus the hyphen), in the body of [my] post", but your software is unable to determine if I'm actually at home correctly. You're on a rocketship to the future Comcast. Take some more of my money please.
First thing I would do is reboot your modem. Sometimes I have gotten the error, and a modem reboot fixes the problem.
If that fails, I would then check the "My Account - Devices" web page to ensure Comcast has the correct MAC address/serial number for your modem. If that is incorrect, you will get the "Out of Home" error. Of course Comcast has now made it more difficult to check the MAC address on their "upgraded" Account page. Now instead of just displaying it on the Devices page, you need to click the Troubleshoot link on the device to get to the page with the MAC address.
... View more

@mvenanzi wrote:
@SkyhawkDriver wrote: Can anyone from Comcast explain why they won't support the most widely used operating system in the world? The website allows for live viewing, but not offline viewing. Why is there no Windows 10 app?
This question has been asked a few times since they changed things in Sept. and no comcast rep has commented.
I use an andriod emulator to use the apps on windows. Currently using Leapdroid.
People have been asking for Windows apps earlier than September (January 2014), and probably even before then, with no Comcast comments on when anything will be available, except for the occasional lame response "Comcast is always evaluating" something yada yada yada. Nothing ever definitive.
OP specifically asked about the Xfinity TV app. Are you saying that Xfinity TV app works completely using the Android emulator? Can you watch Live TV, recordings, download then play recordings using Leapdroid?
... View more

@Beeler4034 wrote:
I have been having the same issue for a long time in the Nashville,TN area. I have an open case# about this and it is still not resolved. I have spoken to 2 different techs about it to no avail. Everything was working fine and then for some reason Comcast removed the access from my account and for a few months, I never really noticed until I tried to watch some of my recordings. Then about maybe 8 months ago or so, I called and they added it back. I am missing several channels (Mostly the local channels) and anything that gets recorded on those channels on my DVR will not show up on the app or on the website. If something gets recorded, let's say the Hallmark channel 1307, that channel shows up on the app and website and since that channel shows up, I am able to view the recordings from that channel and any other channels that show up.
I too was told it was a known issue and received a call it was resolved, but I am still having the same problem.
I wish they would find the fix and get it fixed. All my shows that are getting recorded, I am unable to watch from the recordings. I can watch most of them from On Demand, but would prefer to watch the recordings so I can fast forward through the commercials.
I am also in the Nashville area, and I get all my channels on the app, and have gotten them for almost 2 years. Someone telling you this a known issue was lying to you. There are NO issues that were affecting access. The problem has to be with how your account is coded. Something must be wrong on your account, and only Comcast can fix the issue. Call Comcast @advanced Tech Support @888-824-8988, and ask them to fix the entitlements on your account due to missing channels.
... View more

I'm confused about the graduation of "New Playback Controls" from Comcast Labs. What happened to the "Skip to End" function that was re-introduced in update 1.67. What's the point of having users test out features, then change it completely when it finally goes into production? The previous version of "Skip to End" would basically go to the end of the asset, and exit the watch screen, rendering the asset "Watched". Then it was changed to forward to about the last 4 minutes of a recording. Now it's gone completely. Confusing to say the least.
Obviously, Comcast can do whatever they want, but it would seem more logical to show a final iteration in Comcast Labs, instead of releasing the change with a completely different look and usefulness.
... View more

@LakeWortB wrote: So I did try on two different Android devices. One running 5.0 Android and one 7.0. Phone is a nexus 5x. App version is listed as 3.9.1.011
The pics you have been posting are they from the Nexus 5x running Android 7.0?
@I could understand possible problems with running Nougat (Android 7) if Comcast hasn't tested that, but did you fail to get the Record option on the Android 5 device as well? That's just strange. My Samsung phone is running Android 5, so I know it should work on that. It might be time to contact Comcast directly as the other poster suggested. You could also call the Advanced Tech Support @ 888-824-8988 and see it they can help. Good luck.
... View more

@Rustyben wrote:
@LakeWortB wrote:
Yes I tried watching a channel listed as inhome while at home and it played. Also tried on my android tablet and similar, no record but can watch in-house.
sometimes there are problems dubbed 'back end' or "back office". If you can run the xfinity My Account app, and select TV tab see if your DVR is shown on the list of equipment.
Rusty, did you even bother to read the entire thread. The OP has stated they already can see their recordings and schedule in the app, as well as through the Xfinity TV web portal. They also stated they can set a recording through the Guide Listings through the web portal. The only place they can't see the Record option is through the Xfinity TV app on their Android device. That tells me that the DVR must be showing up on their account.
LakeWortB, you still didn't answer what model and type of Android device you are using, and what is the version of the Android OS?
Also, is this the only device you have that is having the issue? Do you have access to a different device you can try? Possibly a family member or friend can install the app on their phone or tablet, and check if the Record option shows for them. If you try this, just remember to sign out of the app once you are done, so you don't have someone else accessing your data.
... View more

@Rustyben wrote:
@HowAboutThisOne wrote:
@mvenanzi wrote:
@Rustyben wrote:
adding..
on another thread, comcast red letter employee said that a problem has been identified and is in the process of having a new iOS (apple) version of the app issued to fix it. The post said that the iOS change would be out by Monday. The employee apologized for the problem.
adding...
The fix pertains to the app downloading a show and the app being back grounded and then fore grounded, not sure if thats the problem when you are watching a show
source:
http://forums.xfinity.com/t5/TV-App-TV-Go-App/IPad-recordings-freeze-on-playback/m-p/2821309#M2877
Rusty might have been referring to this thread: http://forums.xfinity.com/t5/TV-App-TV-Go-App/Do-not-like-the-new-app/m-p/2823951#M3033
Of course, no where in the post does this suggest this is for iOS. Not sure how one can assume it is for iOS. But since Rusty doesn't quote sources, I guess we don't know how he knows.
the other thread as well as this one references 'iPad' an apple iOS device.
Great, then give the link to the "other thread" you are talking about, because the one I posted doesn't reference any type of device. This way we will know for sure the "comcast red letter employee" was talking about iOS, and you are not just making assumptions.
... View more

@LakeWortB wrote:
That was a good idea, but alas didn't work. I used the tv.xfinity.com site, and picked a program and was able to set a recording. But when I goto same program on mobile, it doesn't give me option for recording.
Okay, then it seems your account is configured correctly. What device are you running the app on? Brand, model, etc. What version of Android is on your device?
... View more

@mvenanzi wrote:
@Rustyben wrote:
adding..
on another thread, comcast red letter employee said that a problem has been identified and is in the process of having a new iOS (apple) version of the app issued to fix it. The post said that the iOS change would be out by Monday. The employee apologized for the problem.
adding...
The fix pertains to the app downloading a show and the app being back grounded and then fore grounded, not sure if thats the problem when you are watching a show
source:
http://forums.xfinity.com/t5/TV-App-TV-Go-App/IPad-recordings-freeze-on-playback/m-p/2821309#M2877
Rusty might have been referring to this thread: http://forums.xfinity.com/t5/TV-App-TV-Go-App/Do-not-like-the-new-app/m-p/2823951#M3033
Of course, no where in the post does this suggest this is for iOS. Not sure how one can assume it is for iOS. But since Rusty doesn't quote sources, I guess we don't know how he knows.
... View more

I re-read this entire post, and no where does it say that you have tried this using the online web portal: https://tv.xfinity.com
Are you also missing the Record option using the web portal? If so, that might show that this is an account configuration problem, rather than just an app issue.
Strange though that you said you can see your recordings and schedule. That would mean you have the Cloud DVR rate code added to your account. Anyway, if you don't see the Record option on the web portal, I would call 888-824-8988, Advanced Tech Support, and tell them the problem. Ask them to re-add the Cloud DVR rate code to your account, and see if that might help.
... View more

The DVR doesn't need an Ethernet connection.
Also, are you sure you are looking at the regular channel listings, and not the TVGO channels. Just clear all your FILTERS on the guide listings to be sure. The TVGO channels only give Watch and Info.
... View more

@Bowmanal wrote: Yet both XFINITY TV app and XFINITY TV Remote apps in iPhone and iPad display the show 's starting and ending times as normal.
Correct, because Comcast has yet to implement Cloud DVR AutoPadding. See this post for their explanation. Just another inconsistent experience brought to you by Comcast.
... View more