For the past month, some Mac OS X users have been reporting their personal data missing after logging into their guest accounts, and Apple now says it's working on finding a fix.

"We are aware of the issue, which occurs only in extremely rare cases, and we are working on a fix," an Apple representative said in a prepared statement Monday.

Apple

It's the first time Apple has said it is looking into the issue. In early September, a handful of Mac users reported the issue on Apple's discussion boards. The problem, when it occurs, goes like this, according to CNET's MacFixit: when logging into the guest account on their Mac first and then logging into their regular account, some users are finding all their data to be missing and their accounts completely reset.

About the author

Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC makers, as well as the consumer electronics industry. She's also one of the hosts of CNET News' Daily Podcast. In her non-work life, she's a history geek, a loyal Dodgers fan, and a mac-and-cheese connoisseur.
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