A prime contractor, SouthWestern http://southwestern.ie/index.htm was appointed in July 2013 to operate and deliver the 3 year contract to manage Fáilte Ireland’s National Quality Assurance Framework. The National Quality Assurance Framework provides consumers with a guaranteed level of service in accommodation establishments that meet nationally recognised standards. The new system will be used to manage the assessment and classification of tourist accommodation, with in excess of 8,000 properties across multiple sectors being assessed and graded on a recurring basis.

SouthWestern is a market leader in the provision of front and back office services in the areas of CRM, Finance & HR, Public Sector and Financial Services to clients in Ireland, the UK and Europe, employing 650 people at flagship delivery centres in Ireland and Poland.

Scope includes:

Conducting recurring audits of all properties;

Provide an online self-service portal for registration, renewal, supply of mandatory materials, and execution of payments;

Manage CRM across multiple channels;

Plan, schedule, coordinate and be responsible for the efficient, effective, economical and satisfactory operations of the system;

Reporting to multiple stake-holders, including agencies with statutory responsibilities for the legal operation of the industry.

Acumen Software (Pty) Ltd, the developers of the Forcelink™ system, were established in 2006. Acumen Software is present in Europe, in the Republic of Ireland (through sister company Forcelink™ Solutions Limited), and in Africa, in South Africa. Acumen Software is also represented in Asia, North and South America through distribution partners. Please contact us for a distribution partner in your area at:info@forcelink.net orinfo@acumensoft.net