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Sytner Sunningdale

Rob Sims

Peter Van Blommestein

Declan Schembri

Daniel Webber

Used Car Sales Manager

Years at the dealership15

Steve Knill

Service Manager

Simon Tappenden

Parts Manager

Sharon Allen

Dealership Accountant

Dee Pope

HR & Business Administrator

Our Customers come first.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Mainly for the reasons given in response to the first answer and the work was completed quicker than expected.

05.12.2018Service

Boot straps were replaced but still not working properly and clip is now missing

05.12.2018Service

the repair and remedial works were carried out with out incident.

05.12.2018Service

Very helpful and informative.

05.12.2018Service

easy booking methods and all work carried out as expected

05.12.2018Service

as above.major problem, although well treated in dealing with the problem

05.12.2018Service

I'm with them for more than 10 years now and they've always managed to surprise me with exceptional service and customer care.

04.12.2018Service

Service fine. Was in a hurry to leave but keys were lost for 20 minutes so delayed. Also car parking awful at site. Staff under extreme pressure seemingly.

04.12.2018Service

Flawless, met all my expectations.

04.12.2018Service

Prompt, efficient service

03.12.2018Service

very nice staff and always helpful

03.12.2018Service

I felt that they had the customer at heart, that they were there to make sure my car was fit for purpose and I felt my warranty was indeed gold plated!

01.12.2018Service

Would have scored higher if my car had been cleaned

01.12.2018Service

The car was returned to me with the main engine warning light showing. Which I didnt notice till I got home. When I reported this to the garage the person that dealt with me originally was not available. So I had to return to the garage.

28.11.2018Service

Team are always consistently excellent, both in service and execution (be it parts, warranty or workshop). Reception team are brilliant.

27.11.2018Service

Car was serviced at Sytner South Ascot, it was done promptly whilst I waited. The staff are always polite and pleasant.

27.11.2018Service

You get the full package. Everyone is special.

27.11.2018Service

First service only. Supported logistics on the day and delivered what was promised.

27.11.2018Service

Always get good service

26.11.2018Service

Issue with climate control not resolved

26.11.2018Service

Id booked an appointment to wait whilst the job was done and was expecting to wait for 90 minutes - my car was ready, including being cleaned and valeted in less than an hour. Excellent!

23.11.2018Service

Nicole Waller, is a credit to BMW sunningdale and I can not speak highly enough of everything she did to help manage expectations. Nicole literally took care of me from the moment I stepped in the door until everything was complete, a true asset.

22.11.2018Service

Professional, friendly service

22.11.2018Service

No problems at all

20.11.2018Service

Car came back done as agreed and well cleaned.

20.11.2018Service

Why tell me that I am to receive a video of my car when it was 'on the ramp' and enquire about whether I received the video when I went to collect my car - but then not send me the video? Odd. Not that I really wanted a video!

20.11.2018Service

Serviced as expected, however, I was asked if I wanted the car washed, I ticked yes please but on pickup it had not been washed. There is always a long wait to pick the car up. 3/4 of an hour. Not enough staff at end of day to cover all pickups.

20.11.2018Service

no problems, quick turnaround for a waiting appointment, and it was cleaned

20.11.2018Service

Great service

20.11.2018Service

No complaints, service completed. Only concern was that I lost 50 miles from tank range - assume as a consequence of some kind of cpu reset

20.11.2018Service

I was very happy with it

20.11.2018Service

On time completion

19.11.2018Service

Much faster turnaround than expected

19.11.2018Service

Good service but there is room for improvement.The service department could do with additional customer care training

16.11.2018Service

They warrantied a piece that should have been and serviced the car for initial break in service.

16.11.2018Service

We achieved the desired outcome. This is an extremely busy service centre.

16.11.2018Service

As above

16.11.2018Service

Everything was excellent except for the windscreen inside - it always ends up dirtier than when I took the car in!

16.11.2018Service

Friendly staff who were very attentive

15.11.2018Service

Not all recall items could be completed and there has been no follow up for the outstanding recall

15.11.2018Service

Problem resolved

14.11.2018Service

Brakes now seem to squeak when slowing down now, which they hadn't done in the past when I had it serviced. I was also told over the telephone when booking that it was due its complimentary end of warranty check, but then told in person no.

13.11.2018Service

Every thing explained

13.11.2018Service

Great staff and service

13.11.2018Service

As abovr

13.11.2018Service

Great service and very professional and helpful on every occasion

12.11.2018Service

No issues with standard of work. Still fail to understand why the service costs nearly £400 after only 1200 miles, having just bought a £70,000 car. Would have been a nice gesture of BMW if this had been included.

12.11.2018Service

Engine emissions light continues to come on and cause remains undiagnosed. Do not consider I should.be charged an expensive additional fee to investigate this at a BMW garage when I have already purchased a service plan.

12.11.2018Service

Please see response to question 1, around vehicle drop off. I also upon collection walked out with Chas to find mud up the back of my car despite it having just been washed and brought around by Chas. He did get some cloth to wipe it off.

10.11.2018Service

Not good customer service

10.11.2018Service

Disappointed that the car had to go back after delivery due to some issues but these were all dealt with and with no hassle.

09.11.2018Service

It is always a pleasure to enter the BMW service department. The staff are extremely polite,helpful and obviously dedicated to what they do

09.11.2018Service

Everything went according to plan

09.11.2018Service

Lora Thomas made my visit as she was knowledgeable and extremely helpful

08.11.2018Service

Lora was super helpful, made the process clear and talked through all my options

06.11.2018Service

On two previous occasions I had mentioned the problem in the suspension ( dampers not working properly) no fault was found, on this occasion it was found and the faulty dampers had caused damage to the steering rack! that could have been avoided!

06.11.2018Service

service advisor Lora Thomas 1st class service turned around on your speedy system as I had important meeting in central London Was sent video of my car on completion .Am know going to upgrade to competition pack and purchase from sytner ascot

06.11.2018Service

BMW was responsive with the issues but there were a few and am still waiting for a call to resolve the damage done to the car.

06.11.2018Service

Car in to have a full tracking check/adjust at BMW price. I was told that track rod nuts were rusted which would incur extra cost. 2 issues 1) car just over 3 yrs old rust should not be an issue. 2) T rod nuts are part of the adjustment so why extra

06.11.2018Service

Staff really informative and helpful

05.11.2018Service

Clear, knowledgeable manager. Everything clearly explained & on time.

05.11.2018Service

Pretty helpful team. Did take longer than than expected to complete the work

03.11.2018Service

Dropped car off and picked up next day no problems

02.11.2018Service

Part required was not in stock but quickly acquired

02.11.2018Service

I went in for what appeared to be an oil change and vehicle inspection I booked this on line and referred to the costs that were advertised on line also I gave a list of warranty based items to look at i suggest you call me and I will discuss issues

01.11.2018Service

See above

01.11.2018Service

Great quality and fast kept me up to date with everything happening.

01.11.2018Service

Everyone very courteous and feel like you are being looked after

31.10.2018Service

The drop-off was very quick, although it was felt (by one of the BMW staff) that my contact should have moved the car from a tight spot before handing me the key to the courtesy car. Pick up was quite slow. Courtesy car radio broken.

31.10.2018Service

Service carried out with no issues and in a timely manner

30.10.2018Service

I'm assigning customers to one advisor doesn't work. My advisor (Richard) told me that my car was finished and just needed a wash, 15-20 mins. An hour later, I asked what was going on - Richard had left the building, and I was ignored. V.Disappointed

29.10.2018Service

Job done as requested, Costa lower than anticipated

26.10.2018Service

See above, its disappointing being charged for something that was down to BMW and or the service garage as the back wheels had never come off the car until now. Why is that the owners responsibly, these are expensive cars.

25.10.2018Service

Friendly and efficient

25.10.2018Service

Dealt with very efficiently.

24.10.2018Service

I suspected I might have a valve leaking in one of the tyres...transpired a nail was found instead....just as well I had it checked....prevented the prospect of a flat tyre and all the inconvenience that would cause.

23.10.2018Service

Excellent service, friendly and professional staff with good knowledge. Only problem I was told that it would only take two hours to complete my car, but it took five hours in total.

23.10.2018Service

Quick feedback

23.10.2018Service

Wasnt told about licence until I arrived

23.10.2018Service

quick and responsive

22.10.2018Service

Hot and cold drinks need to be better. Some biscuits too. Waiting area is too small.

21.10.2018Service

Good polite and prompt service

19.10.2018Service

Just a great team - professional, helpful.

19.10.2018Service

Detailed report. Explained everything

16.10.2018Service

Very competent and good coffee whilst I waited

16.10.2018Service

Completed to time

15.10.2018Service

The only thing stopping me giving a 5 is that the courtesy car could have been better. I was having my M4 services and received a low spec 1 series as a courtesy car. Seems a missed upsell opportunity.

15.10.2018Service

The staff were friendly and courteous and the work was carried out efficiency at the price agreed.

15.10.2018Service

Efficient and courteous staff

15.10.2018Service

As above. All aspects of the service were good and the staff were fantastic. However the car was not washed and vacuumed well and I expect better from BMW.

15.10.2018Service

Car not ready when stated, despite knowing what was needed. Had to rearrange plans on following day.

12.10.2018Service

What I was not told was that the Service was to take place in Ascot and not Sunningdale, I sat in the car park for an hour before finding out

12.10.2018Service

I had to call twice re the on board computer, only told when returned the vehicle to update the system that on 1st October many other customers had the same experience. Why did I not get a call to inform me rather than having to check car daily .

11.10.2018Service

They were friendly and helpful

10.10.2018Service

Chas offered great service - did what he said and delivered on his commitment - a credit to Sytner.

10.10.2018Service

The experience was good, but there was a delay in dealing with me at the agreed time.

09.10.2018Service

Kept waiting for over 30 minutes to check car in. No communication all day. Had to chase at 4pm for an update Then had to wait again to get update. Finally got car by 5.30pm. Still waiting 11 days later for update from BMW re warranty part.

09.10.2018Service

Coffee machine, WiFi, friendly staff good

09.10.2018Service

I got my car MOTD and I was able to work from the garage with no problems.. saved a day for me

09.10.2018Service

See above. Also been having lots of issues with a recall on my wife's car where part out of stock for months. If you have an issue that warrants a recall you should get stock in much quicker. My wife is now concerned about driving the car - not good

08.10.2018Service

I WAS VERY SATISFIED AND VERY IMPRESSED WITH SERVICE I RECEIVED FROM JOHN YOUNG .

08.10.2018Service

It went well but was quite expensive for a service after I had only completed about 4000 mile from the last service.

07.10.2018Service

Very good

06.10.2018Service

Helpful staff and polite and kept me informed of the cars services progress. Loved the video that was sent by email showing and explaining the service.

04.10.2018Service

I have used Sytners service department in Ascot, for the maintenance of my cars for the last ten years and always found them to be reliable, informative and honest with all my dealings with them.

04.10.2018Service

I was welcomed on arrival, updated on progress for my cars service. I also really liked to video sent to me to show the service check. Excellent from start to finish.

04.10.2018Service

The service centre is in South Ascot not Sytner Sunningdale.

03.10.2018Service

Great customer service, really good at keeping you informed and estimating work

03.10.2018Service

All work done on time as said

02.10.2018Service

BMW called to advise this was due. Team were flexible with booking slot. It did take slightly longer than I was originally told but I wasnt in a hurry so didnt cause inconvenience.

02.10.2018Service

Efficient reception and check in and payment

02.10.2018Service

Made me wait for over an hour, people came in after me and were dealt with before me, terrible experience

02.10.2018Service

Because I have always been satisfied with the service I have received Sunningdale BMW

02.10.2018Service

All good from booking to check-in and follow-up.

30.09.2018Service

Always 5 star, particularly like receiving the video from the garage showing the engineer talking through the findings of the service

29.09.2018Service

The staff are extremely polite and Josef was highly diligent and hard working.

29.09.2018Service

Carl was able to diagnose and fix a problem with a tyre other garages had failed to find.I very much experienced his opinions.

28.09.2018Service

Relatively minor thing but my car was not parked outside when I left so having walked round the car park a couple of times I went back in to find it was still behind the barrier.

27.09.2018Service

It didnt start well but Loras intervention saved it

27.09.2018Service

Value for money

27.09.2018Service

Attentive service agent

25.09.2018Service

Excellant job if a little pricey

25.09.2018Service

As above on question 1

25.09.2018Service

Kept me informed and provided excellent service

25.09.2018Service

Repair was good, communication - especially regarding the collection of the car -was poor. Poor availability of courtesy cars and/or of a collect and delivery service will make future use of your garage questionable.

24.09.2018Service

Excellent, friendly and helpful service!

24.09.2018Service

I got what I needed.

23.09.2018Service

Service was a while you wait service so was completed in just over an hour. During that time my service adviser kept me up dated on progress and addressed a couple of questions I had.

22.09.2018Service

Excellent experience and very helpful throughout.

22.09.2018Service

Generally feel that BMW service costs are very high. Service itself met my expectations.

22.09.2018Service

The front office and the service rep were very professional and helpful in their approach. They were keen to look after my needs and help me to the best of their ability.

21.09.2018Service

My car was returned on time the next day with the necessary work completed.

20.09.2018Service

Excellent service from Josef. Very professional, even when it seemed we might be looking for a vehicle elsewhere.

20.09.2018Service

Service itself was very good, but a bad taste left after buying a service plan before my first service, then having to spend over 500UKP on this service which I thought would be included

20.09.2018Service

Perfect experience

20.09.2018Service

i could not be any more satisflied.

28.11.2018Sales

We were never really sold to more found exactly what I was looking for in my next car.

28.11.2018Sales

Justine (sales) and Matthew (finance) were both tremendous. The dealership was lovely, great environment

28.11.2018Sales

Justine, in sales, goes above and beyond anything I would normally expect from a sales team... .she's amazing!

28.11.2018Sales

Overall an excellent experience. Only blip being uncertainty and a minor delay to the delivery date.

27.11.2018Sales

On time, as promised, and no faff.

20.11.2018Sales

Peter, Matthew and Amy made the process very pleasant and enjoyable

20.11.2018Sales

Very friendly and helpful

14.11.2018Sales

very easy

12.11.2018Sales

Great customer service at every step.

09.11.2018Sales

Extremely happy with my purchase, from start to finish they helped in every way.

07.11.2018Sales

Everything was set out on time and received a brilliant car reveal when I arrived along with a beautiful bouquet which is a memory I will cherish forever - thank you.

04.11.2018Sales

The team at Sytner, in particular, Matthew & Justine were fantastic from the start. I was kept well informed throughout and the handover process was great.

29.10.2018Sales

Taken care of from start to finish

23.10.2018Sales

As above, a very easy purchasing experience

17.10.2018Sales

Unlike some dealers Sytners listened to what we wanted and found it!

17.10.2018Sales

handover was timely and informative, though through no fault of Justine, the SAT NAV was offline, we visited BMW service department the following day who fixed the initial/fundamental set up problem that had arisen.

13.10.2018Sales

This is the second car I have bought from Sytner Sunningdale, it was a simple choice to go back to Justine as it is a professional and fun process. No question is too small and the communication is great.

12.10.2018Sales

Josef even lent me his personal company car whilst I waited for delivery. Outstanding service. Really went the extra mile. Give that man a promotion!

10.10.2018Sales

Wonderful team

10.10.2018Sales

I had no issues at all and all questions answered fully without hesitation

10.10.2018Sales

Josef provided a professional yet non pressurised sales experience. He was very knowledgable on the product and allowed me to do a test drive the day I walked into the showroom. A car was quickly found to my specification and delivered within a week.

09.10.2018Sales

Sales (Justine) was excellent as usual. Dealt with the transfer of my old car to a new one very smoothly and efficiently. My new car met all my specification needs and I am pleased with the overall process. I have a better spec'd car and now pay less

09.10.2018Sales

Fabulous Salesman Rob Hicks!! Whole process was so smooth.

09.10.2018Sales

Totally professional operation.

09.10.2018Sales

Would have been 5 but delivered car did not have an item ( boot protector/tray) that had been agreed to be in the purchase.

06.10.2018Sales

Amy was excellent

02.10.2018Sales

Refer to answers to questions 1 and 2 - a wholly satisfying shopping experience, with great customer service to boot.