Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

After refilling my pre-paid AT&T phone on line, by credit card, I was charged an additional $1.50 debit card fee. This is the second time it happened and I was told that because they gave me a "courtesy refund" the first time, I was not intitled to any now.

They insist it is a bank charge, however my bank statement clearly states that it is being paid to Vesta AT&T. Custom service insists that they do not charge additional fees, after waiting over half an hour to speak to a human being (I use that term lightly).

In addition, a few months back, I was not given any warning that my pre-paid time was about to expire. When I contacted them the very next day, I was told that nothing could be done to save the minutes.

I never had this problem with Cingular. I know it is only $1.50 but multiply that by hunreds of customers and it adds up to a nice bonus in Vesta AT&T's bank account.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.