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1. Weekly auctions ALWAYS close starting at 8pm EST on Sundays and new auctions start on Sunday at Midnight. You can watch the auction close on our LIVE CLOSE page, it's a fun thing to do on Sunday nights for many people. Even the consignors like to watch the auction close and place a few bids last minute.

2. Pick ups are not flexible we are only here Tuesday to Friday 10am to 5pm and Saturday 11am to 3pm. If you can't pick up during the posted times you do have the option to pay for you items by INTERAC EMAIL MONEY TRANSFER (No buyers premium) or PAYPAL (for credit card payments - Add 6% buyers premium) and we will give you ONE additional week to pick up your items. You will be billed storage and handling fees on any items or lot of items of 2.00 per week per sq foot. Open a support ticket if paying online for details on how to make a payment by Interac or request a paypal invoice.

3. Late payments (Lots not paid for within 7 days) will be charged 10.00 per lot, our consignors do not get paid till you pay for your items so it is unfair to them if you do not pay for your items on time. If you are late paying by more then 2 days your account will be suspended from bidding. Also after Wednesday (3 days late) the consignors can take back the items, offer them to the runner up bidder or re-list the item if they wish so you may loose your item and still be required to pay lost commissions of 25% or 4.00 per lot, 10.00 per lot late fees and any storage and handling fees to reactivate your account.

4. Often bidding happens in the closing minutes so if you can, try to be on and watch the auction close. No streaming technology is perfect so it is always a good practice to refresh your screen once and a while during the closing minutes. If you are in the live close area you see the seconds counting down and this page should refresh for you automatically if you are watching the auction from the main screen or the bids and status/watchlist page you MUST refresh your screen or you will not have up to date information.

5. In the event of a tie bid (2 bidders enter the same amount, it is always awarded to the first person who entered it.) So you enter a bid of $100 and the current high bid is now $100 but it says you are Outbid. That means someone else entered a $100 bid before you and the system recognizes them as the high bidder since they entered the bid first.

6. Our online auctions use a soft close that prevents auction sniping as it more accurately reflects the true auction process. In a real auction the bidding is over when the bidding stops and that is what the soft close does. If an item is scheduled to end at 8:30, if a bid comes in in the last 5 minutes, that item will be extended by 2 minutes to 8:32 this gives others time to react and enter another bid if they so desire. This continues until there are no bids in the last 2 minutes which signifies that all the bidders are done and the auction ends.

7. We send out email notifications after the lot closes to notify you that you have won however some email programs BLOCK automated emails so it is best to check your INVOICE page the next day and see if you have won. Invoices do not show up immediately after the auction closes, it takes the system some time to prepare the invoices. You will however see in your BIDS AND STATUS page that you have the winning bid and once the system creates your invoice it will remove it from your BIDS AND STATUS page. Email is incredibly unreliable and emails get blocked, flagged, directed to junk folders and many other things all the time. It is your responsibility to check your INVOICE PAGE to see if you won. We have no way of knowing whether you received our emails! Hotmail, Live, and Sympatico are notoriously bad for blocking emails. Stating you did not receive an email will NOT exempt you from late fees so please check your account.

8. When you are logged in to the LIVE CLOSE page you will see colored lots with bid amounts and notifications. This is a snap shot of your bidding. Green is how many auctions you are winning, Red is how many you have been outbid on an Orange are the items closing shortly. By clicking on any of those images you can make additional bids. This is called streaming technology and it is not always 100% reliable.

9. At times when the website is busy it may slow down the update on this page so it is always a good idea to put in a ADVANCED PROXY bid (Your max bid) and the system will continue to bid for you and your behalf. Computers & the internet in general are prone to lost connections and down time, Murphy's Law says if it happens it will happen at the worst time possible. If the server shuts down or your internet stops working or some other unanticipated failure happens we may not be able to recover in time so you may loose your items, a proxy (advanced bid) is your best security for this. When you make your bid it tells you the MINIMUM bid amount you can make however you can enter ANY larger amount and the system will bid for you in 2.00 increments. For example if you bid 50.00 on a 15.00 item that currently has no proxy bid already your bid will show as 17.00 (Not 50.00) if someone comes along and bids 20.00 it will instantly bid for you 22.00 and notify the person that they are already outbid. Until someone bids 50.01 or more your will continue to be the winning bid on that item (Even if the internet fails us). Proxy bidding is like leaving a absentee bid at a live auction and leaving the auction early. You can always come back and raise your bid but you can often win your items and not worry about sitting and waiting for you item to come up on the block.

Pickup and preview is at:
815 King St. (Back of plaza)
Midland Ontario.

CHECK INVOICE PAGE
Invoices are generated a few hours after the auction closes. If you are bidding on items this week please check your INVOICE page on Monday to confirm the items you won. Items will be moved from your bids and status page to your invoice page. Please do not rely on email to tell you if you won or were outbid. Emails often get stopped or filed as spam/trash/bulk so they are unreliable. Check your INVOICE page on Monday to see if you won anything that needs to be picked up.

LATE FEE’S
Please do not be late paying for your items. We never want to charge the late fees as we want all items to be paid for on time but… if you feel the need to be late please be aware that a $10.00 PER LOT late fee will be added to your invoice! NO EXCEPTIONS! You have until Saturday after auction closes to come pick up your items or arrange storage or shipping (5 full days!) and if you can’t pick up the items you can always pay for them online to avoid the late fees. So please do not be late. You can pay online with interac email money transfer or request that we send you a paypal invoice to pay online with credit card.

NEED SHIPPING?
We ship anywhere in Canada. You pay actual shipping rates plus handling. If you need shipping please open a support ticket on the contact us page and request a shipping quote. It is best to do this before Thursday. More details can be found under the questions menu.

STORAGE
You have 5 days to pick up your items, if you pay for them on time but can not pick them up we will store smaller items for you for 1 additional week free. Anything that takes up more then 1sq foot will be billed a 2.00/sq foot per week storage fee. Furniture or large bulky items will be invoiced a minimum 25.00/week storage. We are not a storage facility please pick up your items as soon as possible, we have limited room. Items over 30 days will be considered abandoned and disposal fees and storage fees will still need to be paid.

PICKUP LARGE ITEMS
If you purchase a LARGE item such as a appliance or furniture piece you need to bring help with you to load it. Our staff can not assist you in loading items into your vehicle.

PACKING ITEMS
We do not pack dishes or glass items for you, we do have wrapping material here for you and bags to use but we do not always have boxes and we do not pre-pack items unless we are shipping the items (and in this case the handling fee apply).

Something to sell?

Most of the items on the auction are brought to us by the general public. We will consign any item or lot for the auction that we feel has potential to go over 20.00 so please feel free to bring in any item or a car load of items for the upcoming auction. For more info on consigning items please [click this link]