joygirl Member

i'm new. i'm blue. here it goes: i've entered all of my info to gain FTP access to my files. i can see the files listed in the box. i cannot delete files, nor can i put files. i can, however, get files. i keep getting an error message saying, "Server file error: Filename.html: Permission Denied."
Please tell me how to fix this, otherwise i cannot use this program. Thanks, JOY

Jim Matthews Administrator

You are logging in as the user "joygirl" but the files are marked as owned by "fackir", and only the owner can delete or update the files. If those files should be owned by "joygirl" you will need to have your web service provider make the change.