If you are a Small Business customer, find additional troubleshooting and learning resources at the Support for Small Business site.

You may receive an error message or a blue screen when a program calls the Win32 API GetFileInformationByHandle for a file residing on an offline drive. This generally occurs when you are copying data to or from an offline drive (that is, a drive which is configured for Client-Side Caching or CSC).

The error occurs in adjusting the buffer size after getting file information for files that are in a disconnected state. This causes subsequent code to behave as if there is more memory than actually exists and the program writes beyond the buffer.