Most orders will ship within 1 – 3 working days upon payment confirmation.

Once your order is dispatched, you will receive a dispatch notification email.

The following are the delivery modes available with estimated delivery time:

SERVICE

COST

TRACKING

DELIVERY TIME*

Standard Courier

S$2.00

Yes

2-3 Working days after order is dispatched

* Delivery time is not inclusive of administrative processes. Delivery time tends to be longer around festive periods.* Please note that courier will attempt a second delivery should the first delivery be unsuccessful.However, if the second delivery attempt is also unsuccessful, the cost of $4.50 for each subsequent attempt will be borne by the customer. The merchant's courier provider will contact you upon arrival at the shipping address if no one is able to collect the parcel and to arrange for a redelivery.

BACKORDERS

If an in-stock item is ordered together with a backorder item, they will be shipped together with the backordered item arrives at the merchant's warehouse. Should you wish to receive the instock item first, please check out separately.

Backorders placed are subjected to delays/cancellations that are beyond the merchant's control. In the event of a cancellation of backorder, a full refund/credit will be offered. A full refund/cancellation on a customer’s request on any ongoing backorder at any point will not be accepted.

RETURNS & EXCHANGES

All goods sold are non-returnable/non-refundable. Requests for exchanges are allowed for regular-priced items only. Please contact hello@shopperboard.com within the 7 working days for local orders or 14 working days for overseas orders from the dispatch date. Kindly note that there may be a 0.25″ to 0.5″ difference in our given measurements as apparel are mass manufactured. This variance will not be considered as a defect. Please note that postage and redelivery fee of $4.50 will be borne by customer. All sale items are strictly non-exchangeable, non-returnable & non-refundable.

I have received my item but it does not fit me, am I eligible for an exchange?

The merchant provides a one-time exchange of sizes for regular priced items. This is subject to availability of the preferred size of the item. Return postage charges and redelivery fee of $4.50 will be borne by the customer.

To request for an exchange, please email hello@shopperboard.com with your order number and preferred size within 7 working days for local orders and 14 working days for international orders from the order dispatched date. Requests for exchanges will not be entertained after the stipulated period.

To be eligible for an exchange, the merchandise must be returned in original condition (unwashed, unworn and in a brand new and saleable condition). All sale items are strictly non-exchangeable.

In the event the preferred size is unavailable, you may choose to exchange to another design or opt for credits.

Kindly email hello@shopperboard.com immediately with the order number and the incorrect item’s name. We will get back to you within 24 hours and resolve it as quickly as we can.

I have received a defective item in my order, what should I do?

If you believe that the item you have purchased is faulty, kindly email hello@shopperboard.com with your order number, the faulty item’s name and a snapshot of the defect. Kindly note that there may be a 0.25″ to 0.5″ difference in our given measurements as apparel are mass manufactured. This variance will not be considered as a defect.