Accessing a locked Wave Trusted Drive due to OS corruption

Issue

We might not be able to access our encrypted Wave Trusted Drive due to operating system corruption. The drive may become locked and Windows could be inaccessible. We may also need to retrieve data in Recovery Environment or attempt other recovery options.

2.

Resolution

The steps below requires the use an O/S Repair disk to access the Self-Encrypting drives in the event of Windows OS corruption, then repair or re-install.This should address the lockup issue.

1. Power up the unit. When the Machine boots, the Trusted Drive will prompt you to present your Authentication credentials.2. Enter your credentials to authenticate to the locked drive.3. After successful authentication halt the boot process by pressing F8 several times and Machine will halt the boot process. ( DO NOT RESTART AT THIS POINT)4. At this point drive is successfully unlocked.5. Place CD containing Operating System Repair CD or WIN-PE CD in the CD tray and press CTRL+ALT+DEL to RESTART the unit.6. The WIN PE or OS CD will now be able to access the self-encrypting hard drive.

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