FAQs

Digital Marketing & Website Lingo Defined

What are the different types of Internet Marketing?

Search engine optimization (SEO), search engine marketing (SEM), pay-per-click ads (PPC), as well as social media marketing and optimization, email marketing campaigns, and targeted advertising. We offer a range of solutions and will help you determine what best fits your needs.

What is SEO (Search Engine Optimization)?

In its simplest form, SEO is making your website rank high in search engine results for terms relevant to your business. There is a lot that goes into this, and thankfully we are experts, so we've got you covered. We will discuss your goals with you in the planning phases to determine what level of SEO is right for you and your needs.

Google says SEO is the process of maximizing the number of visitors to a particular website by ensuring that the site appears high on the list of results returned by a search engine.

The Science of SEO

SEO is always evolving because search engines continually change their algorithms, but there are a few variables that will always remain consistent; clean code and unique, relevant and quality content. Search engines will display results relevant to the user's search and in order for the search engines to know what is there, the code must be clean so their algorithms can read it. People use search engines to get answers and find what they are seeking. If a search engine started to show results that were not relevant to the user's search, that user will probably use a different search engine.

Your Search Engine Marketing Partner

We can help you determine your ideal customer groups and the type of content that will help improve rankings and offer your customers the information they're looking for. We'll use our expertise to help you show off yours. You'll be so busy you'll have to grow and hire more employees and keep seeing positive returns on your investment, and before you know it you can retire and live on the beach! Results may vary, but that's the goal, right? Contact us to schedule a consult with one of our expert SEO and content strategists. We're excited to working on something great!

What is AdWords?

AdWords is offered by Google and allows you to purchase various advertising campaigns that will show up in Google search results and other Google network services like YouTube ads. You can even buy specific search terms to make sure that your results rank high.

What are customer conversions?

Customer conversions are simply converting someone who visits your site into someone that either contacts you for service or purchases something from your online store. Getting more visitors is only half the equation; you also want those visitors to turn into business for you.

A/B Testing

A/B testing is testing two or more ways of displaying information on a website to see which results in more conversions. A/B testing can be as simple as changing the size and color of a button, or more complex, like changing multiple variables. In essence, we simply use it to measure the conversions on option "A", implement option "B" and see which has a better conversion rate. Then, the fun begins as we start to figure out why.

Content Strategy for Websites

In order to have an effective SEO strategy, you must also have some form of a content strategy. How many websites have you visited that have pages and pages of information, so you don't know which way is up, and you just leave the site? A website visitor should have a good user experience and be able to flow through the website easily without getting lost or frustrated. I know you are thinking, "I don't have time to write content." That's no problem, our experienced team has created a unique process that allows us to extract all of our client's extensive detailed knowledge directly from their brains so we can use that knowhow to write and develop quality website content that attracts ideal prospects to your website and helps convert them to customers.

What is a Responsive Website?

The short answer is a website coded with HTML5 and CSS3 that will serve up the website content appropriate to the device or screen resolution that accesses it. This means that your website will work well and be fully optimized whether you are looking at the website through your computer, laptop, or mobile phone. Having a responsive website is beneficial to SEO and user experience.

General Questions

What is the difference between POP3 and IMAP?

POP3

POP3 downloads your emails once you receive them. This means that once you receive an email, you have it stored locally, and you will be able to access the email even if your internet is disconnected.

The standard POP3 settings are the recommended settings by SLB.

IMAP

IMAP keeps your emails on the server. This means that when you want to interact with the email, it will be temporarily downloaded. IMAP allows you to access emails anywhere as long as you have an internet connection.

By using IMAP, you may have to upgrade your hosting plan at some point as you will most likely run out of space.

Why should I use POP3 over IMAP?

SLB Networks recommends using POP3 because of the following reasons:

Mail will be stored locally and can be accessed even without an internet connection

There is an option to have multiple email accounts set up with one inbox

Internet connection is only needed for receiving & sending mail

POP3 will help with the storage space on the server

How do I copy & paste a URL?

URL stands for "Uniform Resource Locator" and is used to specify the address of a web page.

To copy the URL, left-click the "URL Field" at the top of your browser until the URL text is highlighted. Right-click on the highlighted text. Select "Copy". (Copying temporarily stores information in the memory of your computer)

To paste the URL (immediately following the above step), in an email or Word document, right-click again and select "Paste" to paste the URL that you "copied" and that you want to share. (Pasting, is another way of saying "placing" in a document, some information that has been temporarily stored in your computer’s memory)

What is the best way to deliver (upload) files, images, etc. to SLB Networks?

We typically recommend Dropbox when dealing with higher quantities or larger file sizes. If you only have a few images that you need to send to us, you can email those images. Make sure you include a detailed description of what they are for, or where they are going and what they are replacing.

If you are sending us files to use for a new project, which was set up in our project manager, you can send us files up to 100mb through the project manager.

What is the best way to request website edits?

If we are currently working on a project for you, the best way is to send a message in our online project manager, along with a detailed description of your changes/edits. In your detailed description, please include the following: what pages, what exactly is being changed and what it should be changed to, the names of the images, what pages the images are going on, and any other details you think may be helpful. – Basically, we need to know what exactly comes out, and what exactly takes its place. Or exactly what gets deleted.

If we are currently not working on a project together, please contact your account representative or contact us directly.

How long will it take to make my website?

There are a lot of factors that determine how long a project can take, and this will be addressed up front. It is important that we all get on the same page about expectations, how long we will take for our tasks, and how long you will have for specific steps in the process. Although there's always unforeseen obstacles, we try to be as clear as possible in the planning phases so there aren't any surprises.

My website already ranks really well in search engines, but I'm having SLB make me a new, modern site. Will my rankings be the same on the new site?

Although we cannot guarantee this, as there is a lot of top secret components to the way search engines operate, we will follow best practices and do everything possible to maintain your existing rankings.

I see a lot of websites with social media icons on them. Can I do this?

Yes! Social media integration is a great way to link together your various online presences. This allows for convenient sharing of content across all of your platforms, and streamline your information distribution.

I already own a domain, but I want a new website from SLB. Can I use my domain?

Absolutely! We will cover all of this in our intake process, but do not fear, using domains you already own is no problem at all.

If I purchase a new domain, can I switch my current website to the new domain name?

Is training available?

SLB is happy to provide training, depending on the type of project we do for you. Our website also has extensive resources, how-to guides, and client user guides for quick fixes to help you learn everything you need to know.

What SLB Offers

Why is internet marketing better than other forms?

Not only will you reach more people than ever with internet marketing, your leads will be more qualified. The people that find you will already be searching for solutions you offer, and our advertising efforts will specifically target people in need of your services.

Which type of Internet Marketing works best?

It depends on what type of business you are, your customer base, and your goals. We will work with you to determine the best approach, whether that be simple SEO, or a full frontal approach tackling everything from a new website to social media.

Why should my company invest in digital marketing and advertising?

The internet has completely changed the way that people find businesses to meet their needs. A simple online search can present a lot of options, so you want to ensure that you're getting noticed. Combine that with people doing much more extensive research before they pick a business, and a digital marketing presence is more important than ever.

Is a new website a good investment?

Absolutely! The internet is constantly changing, whether that be search engine algorithms, design trends, or the types of devices being used to access the internet. SLB offers a wide range of solutions to improve your existing website, create a new, responsive one, or simply work on the content within your site. Contact us for more ideas!

How do I know if I am getting a good return on my investment?

SLB will establish goals with you up front to cover everything from what your business goals are, to what we are going to track, and how we are going to measure success. We will provide you with the meaningful data to show you just how our efforts are resulting in returns to your bottom line. You'll be amazed how small, achievable goals, like improving conversion rates on your "request a quote" button by 1%, can result in huge monetary gains to your business.

Why do I need SEO?

The simple fact of the matter is that most people don't click on anything past the first couple of results in a search engine. SEO will do everything to help get you as close to the top as possible. All of your competitors in your highly crowded industry are employing SEO tactics of their own, that's how they got to the top of the search results. We will cater an SEO strategy to not only improve your search engine rankings, but also get you more qualified leads.

Is SEO something I can do, or should I hire someone to do it?

Anyone can learn the various components of SEO, but we will warn you, there is A LOT of information to absorb. Furthermore, SEO is constantly evolving as search engines get smarter. We make it our business to stay on top of the latest in SEO science, and to respond quickly and effectively to changes that occur. It's best to leave this to us so that you don't have to suffer the headache worrying about it.

Can customer conversions be tracked?

Of course! Just as we will track visitors to each page and where they came from, we will track how many of those visitors turn into business for you. We can also measure where in the process of search-to-visit-to-purchase/request-service the potential customer drops off so that we can improve the process to increase conversions.

Should I manage my own Social Media pages or hire you to do it?

Although many business are highly successful in managing their own Social Media accounts, it is quite literally a full time job, and there is a lot of science that goes into it. To make sure that you never slip and are constantly doing the best to promote your business, it's best to leave it to the experts here at SLB. We won't let anything slip through the cracks.

Can my marketing campaigns on social media be tracked?

Of course! We have all sorts of tools and systems for tracking all of your marketing campaigns so you know what works and what doesn't. Better yet, we will help you make sense of all the data so you can make better marketing decisions.

How much do I need to advertise in Google?

We will work with you to determine the best budget to help you achieve your goals and meet your needs. You can spend as little or as much as you want, but we want to help you see results for your investment.

How do I know if my internet advertising is working?

We will provide regular reports for all of your advertising efforts to help you determine what is working and what is not. Our main goal is for you to see a return on your investment, so we will work with you to maximize your results. We track everything from day one so that we can collect all the data necessary to help you determine your ROI.

If I buy a keyword in a Google AdWords Campaign am I guaranteed the number one search engine rank?

Although we cannot guarantee the number 1 spot, we will work with you to get the best results possible for your campaign. A lot more goes into the search rankings in an AdWords campaign than just the price you pay.

Should I include a blog on my website?

A blog is a great way to get relevant content on to your website. Blogs can not only be highly beneficial to customers seeking information, but they also play a huge part in improving SEO. Posts in a blog are typically loaded with industry keywords that will help to drive search engine rankings. That being said, it's important that if you commit to having a blog, you stay up on it, and have a dedicated person to craft the content.

How can I find out more?

SLB is always happy to answer your questions and help you make sense of all the information out there. Contact us today and let us know what we can do!