The Omni Channel Analyst directly supports the Sales Effectiveness Team and the team's development of strategies to grow phone and chat sales within the Client Contact Center. This will include analyzing data and producing reports to measure progress against sales objectives. The position requires a professional with a broad, well-rounded set of skills, a high level of energy, enthusiasm to learn, willingness to take on new responsibilities and a demonstrated ability to thrive in a fast-paced, time-sensitive environment.This role will support information management and delivery of accurate and relevant C-level weekly reports, dashboards, pipeline, ad hoc reports. This role will work with the Sales Effectiveness Manager to develop and produce product and channel-level funnel management analytics including reporting and analysis in order to measure progress, identify issues and recommend actions to achieve performance goals and targets. This role will collaborate with Marketing, Product and Analytics team to set pre-campaign KPIs and success benchmarks and continually evaluate and optimize campaign/program results.

Qualifications

Omni Channel AnalystBasic Requirements:• Bachelor's degree or equivalent work experience in a relevant field• 3 years work experience including the use of specific analytics tools relative to the work area, such as MS Office and industry-specific software/systems• Professional communication and project management skills• In-depth understanding of the business unit's functioning• Demonstrated ability to synthesize and draw conclusions from variant information sources• Demonstrated excellence in analysis, change management, project management, negotiation, persuasion

Senior Omni Channel AnalystBasic Requirements:• Bachelor's degree or equivalent work experience in a relevant field• 5 years work experience including the use of specific analytics tools relative to the work area, such as MS Office and industry-specific software/systems• Professional communication and project management skills• In-depth understanding of the business unit's functioning• Demonstrated ability to synthesize and draw conclusions from variant information sources• Demonstrated excellence in analysis, change management, project management, negotiation, persuasion

Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national originTo review the EEO Poster, copy and paste the following link into your browser: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

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