Privacy policy

1.2 This page (together with the documents referred to on it) provides the basis upon which any personal data that you submit to Us will be processed by Us.

1.3 Please read the following carefully to understand Our views and practices regarding personal data and how We will treat it.

1.4 By using the site http://www.glasgowcityflats.com (“Our Site”), you accept this privacy and cookie policy (Our “Privacy and Cookie Policy”). If you do not agree with any term in this Privacy and Cookie Policy, please do not use Our Site or submit any personal data through it.

1.5 We are the data controller for the purpose of the Data Protection Act 1998 (the “Act”).

2 Information we may collect

2.1 We may collect and process (or procure the collection and processing of) the following information:

2.1.1 information that you submit by filling in forms on Our Site;

2.1.2 information submitted at the time of registering with Our Site or requesting services from Us;

2.1.3 information you provide when you report a problem with Our Site;

2.1.4 information you submit to the booking service made available upon Our Site (the “Booking Service”);

2.1.5 information concerning your use of the Booking Service;

2.1.6 information you submit to Our service providers, including without limitation through the website of Our chosen payment services provider (the “Payment Website”);

2.1.7 information concerning use of the Payment Website and the payment method chosen by you upon the Payment Website;

2.1.8 material including comments, reviews and recommendations you submit to Our Site;

2.1.9 information concerning your use of Our Site;

2.1.10 information concerning your compliance with the terms and conditions relating to the use of Our Site;

2.1.11 information you provide when you contact Us, including a copy of and records concerning any correspondence;

2.1.12 information We may record concerning your communications with Us for quality control and training purposes;

2.1.13 information you provide when complete surveys that We use for research purposes; and

2.1.14 details of your visits to Our Site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.

We may collect this information into a file specific to you.

2.2 If you submit information through the Booking Service or otherwise to Our Site, We may additionally collect and process information on any individuals identified therein or identifiable therefrom.

3 IP addresses and cookies

3.1 We may collect (or procure the collection of) information about your computer, including, where available, your IP address (a unique identifier for your computer or other access device), operating system (for example, Microsoft Windows XP or Macintosh OS X) and browser type (for example, Microsoft Internet Explorer or Mozilla Firefox), for system administration and to report aggregate information. This is statistical data about Our users' browsing actions and patterns, and does not identify any individual.

3.2 For the same reason, We may obtain information about your general internet usage by using a cookie file which is a small text file that is sent by Us (or third parties acting on Our behalf) and is stored on the hard drive of your computer or other access device. Cookies help Us to improve Our site and to deliver a better and more personalised service. They enable Us:

3.2.1 to estimate Our audience size and usage pattern;

3.2.2 to store information about your preferences, and so allow Us to customise Our Site according to your individual interests;

3.2.3 to speed up your searches; and

3.2.4 to recognise you when you return to Our Site.

3.3 If you want to delete any cookies, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Our cookies will contain the domain name glasgowcityflats.com within their internet address.

3.4 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of Our Site. Unless you have adjusted your browser setting so that it will refuse cookies, Our system will issue cookies when you log on to Our Site.

4 Where we store personal data

4.1 The information that We collect (or procure the collection of) from or concerning you or which you submit to Us may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for Us or for one of Our service providers. By submitting information, you agree to this transfer (which may include transfers to countries or jurisdictions who do not provide the same level of data protection as the United Kingdom), storing or processing. If you are submitting the information concerning another individual, you confirm that that person is aware of, and has explicitly consented to, any such transfers. We will take all steps reasonably necessary to ensure that personal data is treated securely and in accordance with this Privacy and Cookie Policy and will, if appropriate, put a contract in place to ensure that personal data is protected.

4.2 All personal data you submit to Us is stored on Our behalf upon servers provided by third parties to Us. We shall use reasonable endeavours to procure the maintenance of appropriate physical, electronic and managerial procedures to safeguard the personal data that you submit. Unfortunately, the transmission of information via the Internet is not completely secure. Although We will do Our best to protect any personal data that you submit, We cannot guarantee the security of personal data submitted to Our Site. Any such submission is at your own risk. Once We have received personal data, We will use strict procedures and security features to try to prevent unauthorised access to, destruction of or damage to personal data.

5 Uses made of the information

5.1 We use the information that We collect (or procure the collection of) from or concerning you or which you submit to Us in the following ways:

5.1.1 to enable the proper maintenance and / or operation of Our Site and the Booking Service;

5.1.2 to ensure that content from Our Site is presented in the most effective manner for you and for your computer;

5.1.3 to provide you with information or services that you request from Us;

5.1.4 to provide you with information concerning products or services made available by Us;

5.1.5 to carry out Our obligations arising from any contracts entered into between you and Us including as relate to the provision of accommodation;

5.1.6 to allow you to participate in interactive features of Our Site, when you choose to do so;

5.1.7 to notify you about changes to Our service;

5.1.8 to allow Us to consider your comments, queries and suggestions and respond, if necessary;

5.1.9 to comply with any legal obligation;

5.1.10 to enable or facilitate the exercise of Our rights under thr terms and conditions relating to the use of Our Site; and

5.1.11 to protect Our rights, property, or safety, or others.

5.2 We may also share the information that We collect (or procure the collection of) from or concerning you or which you submit to Us with Our business partners for marketing purposes or may send you information about other organisations’ goods or services. We or Our business partners may contact you by mail, telephone, fax, e-mail or other electronic messaging service with offers of goods and services that may be of interest to you. By providing Us with your fax number, telephone numbers or e-mail address, you consent to being contacted by these methods for these purposes. If you do not wish to receive marketing information from Us or Our business partners please email Us at enquiries@glasgowcityflats.com .

5.3 We may keep personal data that you submit on Our Site for a reasonable period for the aforementioned purposes.

6 Disclosure of information

6.1 We may disclose the information that We collect (or procure the collection of) from or concerning you or which you submit to Us:

6.1.1 to enable the proper maintenance of Our Site including the Booking Service;

6.1.2 to enable the provision to you of services which you have requested;

6.1.3 to any member of Our group, which means Our subsidiaries, Our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985;

6.1.4 in the event that We sell or buy any business or assets, to the prospective seller or buyer of such business or assets;

6.1.5 to comply with any legal or contractual obligation;

6.1.6 to enable or facilitate the exercise of Our rights under the terms and conditions relating to the use of Our Site; or

6.1.7 to protect Our rights, property, or safety, or others where such disclosure may include exchanging information with other companies and organisations for the purposes of fraud prevention.

7 Third party personal data

7.1 Where you submit information regarding another person, including submitting it when using the Booking Service or otherwise, you confirm that they have consented to you acting for them and to the processing of their personal data, and that you have informed them of Our identity and the content of the terms and conditions relating to the use of Our Site and this Privacy and Cookie Policy, including the purposes for which their personal data will be processed by us and that they have explicitly consented to Our use and processing of their personal data (including sensitive personal data).

7.2 Our terms and conditions of website use and this Privacy and Cookie Policy will apply to any such third party personal data in the same manner that they apply to your own personal data.

8 Your rights

8.1 You have the right to ask Us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if We intend to use your data for such purposes or if We intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms We use to collect your data. You can also exercise the right at any time by contacting us at enquiries@glasgowcityflats.com or 59 James Watt Street, Glasgow, G2 8NF

8.2 Our Site may, from time to time, contain links to and from third party sites. If you follow a link to any of these sites, please note that We are not responsible for the content or privacy policies of these sites nor for the way in which the personal data of their users is treated. Please check these policies before you submit any personal data to these sites.

9 Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10.00 to meet Our costs in providing you with details of the information We hold about you. You also have the right to have any inaccuracies corrected in the personal data that We hold about you.

10 Changes to our privacy and cookie policy

Any changes We may make to Our Privacy and Cookie Policy in the future will be posted on this page.

11 Contact

Questions, comments and requests regarding this privacy and cookie policy and how We use your personal data are welcomed and should be addressed to enquiries@glasgowcityflats.com .