Lean bureaucracies, digital government, and impeccable execution

Author

I’m an experienced, award-winning CIO and author, with a reputation for finding innovative solutions to complex business problems. A change agent known for formulating and articulating visions and leading teams in their successful execution, I have used IT to drive revenue and competitive advantage as well as to manage costs in rapidly expanding businesses. I’m a relationship-builder who is able to drive change in complex, matrixed organizations. I also have experience as a CEO, with MBA degree from Wharton and Computer Science degree from Yale.

I have been named by Computerworld Magazine one of the Premier 100 IT Leaders for 2010, an award for “exceptional technology leadership, innovative ideas for solving business challenges, and effectively managed IT strategies.” In 2006 I was also awarded a CIO 100 award for innovation that drives business results. I have spoken at professional conferences on driving innovation and using IT to support company growth and competitiveness.

I’m currently CIO at US Citizenship and Immigration Services, a government agency that processes about 7 million applications for benefits each year, including requests for citizenship, permanent resident status, employment authorization, refugee status and other humanitarian assistance.

Prior to USCIS I was CIO at Intrax Cultural Exchange, an industry-leading, innovative provider of cultural exchange and educational programs to over 40,000 participants a year from more than 70 countries, offering au pair placements, high school exchange programs, work and travel programs, internships, and language study programs.