Hug Your Way to Great Customer Service

If you want to really know the stats, data, and market research around customer service and customer complaints (excellent research done by Tom Webster and his firm Edison Research for this book), then this is the book for you.

Breaking down the numbers is fascinating and it’s a book anyone who deal with customers (i.e. EVERYONE) needs to read.

Be 10 Percent Happier

While you might be resistant to associating your inner dialogue to your professional success, there is a direct link which cannot be denied.

They are most definitely connected.

What I loved about this book is it was written for smart, driven people.

People are typically skeptical about the whole “mindfulness” thing, or at least underestimate the true value.

It’s worth a read and I guarantee you’ll grab several elements from it that improve your overall personal and professional well-being in 2017.

So that’s my list of business books to read in 2017.

Which books would you add?

About Laura Petrolino

Laura Petrolino is the chief client officer at Arment Dietrich, an integrated marketing communications firm. She also is a weekly contributor to the award-winning PR blog, Spin Sucks. Join the Spin Sucks community.