An improved Invoice2go is just around the corner

For the past year we’ve been working behind the scenes to re-build Invoice2go. Our stronger foundation supports a faster, easier to use and more reliable experience for small business owners. And though we’re offering something new, we still have the same goal: to take the pain out of invoicing so you can focus on what matters most – running and growing your business.

We know you may have some questions around the update, so we’ve put together some FAQs to provide you with more information.

What is the improved Invoice2go?

We’re completely rebuilding the original Invoice2go experience to make the product faster, easier to use and more reliable.

What exactly is changing?

The refreshed app will have a new design and streamlined layout to improve navigation, which will make completing your daily tasks even easier.

Additionally, we’ve upgraded everything behind the scenes, including enhancing the Invoice2go platform to increase reliability around the clock. This means you’ll have access to your information across all of your devices, whenever you need it.

There will also be a new invoice designer, the ability to preview your invoices and any changes you make in real-time, as well as significant improvements to the way you upload and attach images to your invoice – this will make it much easier to show off your work in-progress or the finished product.

Rebuilding Invoice2go means simplifying and sometimes removing features customers use less frequently. This is so we can focus on features that you tell us offer you more value. For example, as part of the transition to the new Invoice2go, we’ll be updating the invoice templates we offer to a range that are optimized for better performance. If you are using one of our older templates, you may have to make some additional changes to get yourself set up on the new templates. It can mean that a little bit of extra work is required when you decide to update to the new version of Invoice2go, but in the long run the improved templates are going to help you get paid faster by offering a quicker and more reliable Invoice2go experience.

Rest assured that if you are affected by any of our feature changes, we’ll reach out ahead of the release to ensure you are well prepared for the update – keep an eye out for emails from us.

Tell me more about the improvements you are making to the app

Automatic syncing across all devices:With automatic syncing you’ll have an accurate view of all of your data, regardless of whether you use your computer, smartphone or tablet. We’ve also invested in new technology to ensure that you’ll have increased reliability around the clock.

User-friendly, simplified design: With a fresh look and streamlined layout it will be even easier for you to complete your daily tasks: like creating invoices, managing client and product information, tracking expenses, exporting reports and most importantly, getting paid faster.

Fast and accurate previews: How your invoice looks is as important to you as it is to customers. That’s why we want to give you a fast and accurate preview of your invoice. See any edit you make in real-time and make key decisions before you pass it along to the customer.

Updates without downtime: New technology means we’ll be able to roll out future updates and features faster than ever before, which means you can rest assured that you’re using the best invoicing product available.

Why are we doing this?

Our goal is to provide you with the best mobile invoicing app possible. Upgrading our technology platform means we’re able to roll out future updates and features faster than ever and that the app will be more reliable across all devices.

How will it affect you?

For most of our customers, updating to the improved version of Invoice2go will be as simple as updating your app in either the iOS or Android app stores. Or if your devices have “auto-update” enabled, your Invoice2go app will update automatically when the new version is released.

That said, there will be a few customers who will need to take additional steps before updating the app. For example, you may need to update to the latest operating system on your device. Don’t worry, we’ll keep you posted on these special situations ahead of time so you’ll know what to do – keep an eye out for emails from us that will include any additional steps to take.

Do I have to update to the new Invoice2go?

Eventually all of our customers will need to update to the new Invoice2go. At first, however, you won’t need to update your app right away.

Keep in mind the new Invoice2go app will ultimately be a better experience for you: faster, easier to use and more reliable. For most people, the update only takes a minute and should not interrupt your day-to-day business flow. For our customers that use some of our highly customized features, it may take some extra time to get set-up on the new version of Invoice2go. If this is the case, we’ll reach out ahead of the release to ensure you are well prepared for the update.

If you don’t want to update to the new version on launch day, skip any update prompts and make sure you turn off the Automatic Software Update setting on your mobile devices.

Can I continue to use my current Invoice2go product?

Yes. We will keep supporting the current Invoice2go app for the time being. If you don’t want to update to the new version, skip any update prompts and make sure you turn off the Automatic Software Update setting on your mobile devices.

Updating any one of your devices, will initiate the update for your entire account and once you update to the new version of Invoice2go, you will not be able to downgrade to an older version.

What happens if I don’t update?

Nothing. If you have switched off the Automatic Software Update on all of your devices and choose not to update your Invoice2go app right away, you can continue to use your current version.

The new Invoice2go app will ultimately be a better experience for you: faster, easier to use and more reliable. The update only takes a minute and should not interrupt your day-to-day business flow. In the future, we will stop supporting the old Invoice2go app and will transition all of our engineering efforts to focus on the new and improved app.

In order to use the new version of Invoice2go, you will need to move to a mobile device that is able to run a supported Operating System. If you are unable to do this, you will always be able to continue using Invoice2go on your desktop computer.

I use Invoice2go on multiple devices. How is the update going to affect me?

Let’s say you use Invoice2go on both a phone and a tablet. Once you update to the new Invoice2go on your phone, you will no longer be able to use the old version of the app on your tablet – when you try to use it, you will be prompted to update your tablet to the new Invoice2go.

If you don’t want to update to the new version on launch day, skip any update prompts and make sure you turn off the Automatic Software Update setting across all of your devices.

I have added users to my Invoice2go account. What happens if one of us updates to the new Invoice2go and the other doesn’t?

Once one of your added users updates to the new Invoice2go app, all users on the account that haven’t updated their app won’t be able to login and use the app until they update. If you don’t want to update to the new Invoice2go right away, make sure you tell all of your added users to turn off “auto-update” and to not manually update to the new app once it is released.

Do I need to do anything to get ready for the new Invoice2go?

There are a few things that will help make your transition to the new app an easy one:

Make sure you log out of the app and record your password before updating. You’ll need your password to log back in once you’ve downloaded the update.

If you use Invoice2go on multiple devices, it’s important to note that once you update the app on one device, you’ll need to update the app across all of your devices before you can log back in and use the app again.

Once one of your added users updates to the new Invoice2go app, all users on the account will need to update to the new version before anyone can log back in and use the app again

Updating any one of your devices will initiate the update for your entire account and once you update to the new version of Invoice2go, you will not be able to downgrade to an older version. Your personal details such as company information, client list and product list will be automatically available and ready to be used once you update to the new version.

How can I be assured that my data is safe during the update?

Your data will continue to be stored safely throughout the transition to the improved Invoice2go, and beyond. Your personal details such as company information, client list and product list will be automatically available and ready to be used once you update to the new version.

I’m excited! Can I have early access?

If you’d like to get an early preview of the app and help determine the direction of Invoice2go, let us know and we’ll be in touch if you are eligible to join our beta program.

What’s next?

As we get closer to launch we’ll update you on the details. And when launch day comes, we’ll help you make a seamless transition so you can keep your business running smoothly.

Yeah, I’ve paid for using this app for 2/3 years now. I have had distastrous issues with missing invoices and duplicated invoice numbers. I was promised a reliable system before but if course won’t trust it now and the support staff have been all but helpful. Vague apologies fix nothing.

Hi Riyaaz, very sorry to hear you’re frustrated – certainly not the experience we want to deliver. We’d be really interested to hear your feedback on the new Invoice2go once it’s out. In the meantime, we’d love to take a closer look at the issues you’ve been having. Please get in touch with us at support@invoice2go.com and ask for Ben. Thanks.

Riyaaz Dalvie

You’re kidding right? I have been mailing support regarding this same issue since I started using the app. And it’s basically what I said it is. Invoice numbers being duplicated and others just disappearing and I assume that syncing between the devices and the site itself caused the problem. I am not going to get into frustrating myself even more by getting into it yet again. As mentioned, I was told by support that ‘it happens’. My sub expires in April so I’ll see how it goes till but I have already started using a different app. I’m going to rule out paying for using yours for yet another year. I’d also asked whether future updates could include being able to invoice in different currencies as I invoice globally. That didn’t happen either as far as I can tell. Thanks.

Scott Wemple

I have had the same issues when I go from my phone to my computer. My phone app has been flawless so I just stick with that since I use it on the road 95% of the time. It would be nice to not have those issues though. I hope they get it resolved for us.

Riyaaz Dalvie

So I’m not the only one then… they made it seem as if it was a very rare case indeed. Glad it’s working for you on the device though. Problem is between my IPad and IPhone, it does the very same so across three different devices I’ll be staring at 3 different sets of invoices. As you can imagine, bookkeeping becomes a nightmare.

Brad Hitchinson

Same issues here to and this month again recurring invoices did not work they changed thier dates to reocur without my input. My email template also keeps disappearing and instead of them fixing the issue they say setup an email bcc so I get a copy of each email I email so when my template disappears I can copy it back in. WORST SOLUTION i have ever come across FIX YOUR ISSUES BEFORE YOU SELL AN UNSTABLE PRODUCT.

Riyaaz Dalvie

Thanks Brad. That’s exactly my point. We’re paying for this product in the faith that it will work and the ‘solutions’ we’re being given are no solutions at all. If I wanted a ‘work around’ then I would have stick to my old system of invoicing

LelaDan

Same here! I hope they will solve this problems.

Riyaaz Dalvie

I hoped for too long. i ‘hoped’ over two years and countless missing and duplicated invoice numbers etc but hoping didn’t help me get those invoices back for my accountant and for tax purposes. So I have moved to a different app already even though my license only runs out in March. With the very first invoice I sent on the free version, the developer of this new one I’m using already started asking me about the experience and what he could improve! Not the generic help desk nonsense that got sent to me by this lot.

Hi Brad, sorry to hear you’re having these issues with recurring invoices and your invoice template. We’d be happy to put you in touch with one of our product specialists to take a closer look if you’re interested (you can email support@invoice2go.com and ask for Ben). Very sorry for the inconvenience, and we look forward to hearing what you think about the updates once they’re live.

Brad Hitchinson

Hi Ben, Carl is apparently sending my issue to an engineer for the 3rd time in less then 8 months and they never fix the issue. Invoice2go should be a beta product at best and I wish I never prepaid for the product so unstable with issues being made like they are the clients issue. the problem is simple, my templates keep disappearing and I have to retype them almost on a monthly basis and I wont be doing it anymore its your problem so fix it! Ask Carl for my case if you want to look into it but ive left it in his hands fix it or refund me and Ill go to a more stable product like Xero

Doug hale

Same problem here. Cannot find some invoice plus it doesn’t sync always.
I agree it has something to do with iPhone to iPad. BUT I do like to product.

Thanks Doug, we’d be happy to look into this for you if you want to get in touch via https://support.2go.com. We’re looking forward to rolling out the new Invoice2go – we know many will benefit from automatic syncing, and greater reliability across the board.

Matthew Bates

I have experienced the same. Also, the notification comes up which says my client has opened the invoice, when they haven’t.

Hi Matthew, let us know if we can take a look at the issues you’re having. Regarding the notifications, with Invoice2go you can see when a client has viewed the email with your invoice (not the actual invoice). That could be the cause for confusion, but if you still think the feature isn’t working, please do get in touch (https://support.2go.com). Thanks.

Thanks for your feedback Scott, we are working hard on improved syncing so you can have more reliability across your devices. Feel free to get in touch anytime if you’d like us to take a closer look at your account: https://support.2go.com.

Hi Riyaaz – Thanks for letting us know and again, we’re very sorry for the frustration. We’re working hard on improved automatic syncing across all devices which will address the issues you’re currently experiencing. As for multiple currencies, that one’s on our radar as well and we are working on improved functionality on that front. Thanks as always for your feedback, and we are here to help if you do want us to take another look. Thanks.

Chris Bjork

Riyaaz-
I have the same problem with disappearing invoices & unhelpful tech support. Are you happy with the new app you’re using?

Riyaaz Dalvie

Wow. I cannot actually believe that this is such a big problem with this app and that they’ve tried to downplay the issue to such an extent! There is one which is more established that you could try, Debitoor which seems pretty good and the one I’m using which is InvoiceSimple which is being developed so you get asked for feedback immediately. It’s exactly that though. Very simple.

LelaDan

I have the same issues with the missing invoices, mest up the numbers on invoices or synchronization with the other device. i’m using an Iphone 6s plus and an iMac. I hope this will get fixed in the new update..

Hi LelaDan – thanks for taking the time to write. We hear you and know that experience can be frustrating. That’s why we’re excited to roll out the new Invoice2go, where automatic syncing, and increased reliability will be the new norm. Let us know if we can take a closer look at these issues in the meantime by getting in touch via https://support.2go.com. Thanks.

Jackie A

same issue for us also.

Aggie Armstrong

I have Windows 10, 64 bit, how does this effect me? and what if I want to access my Invoice2go account on my IPhone? I’m concerned

Hi Aggie, thanks for the question. You’ll be fine on Windows 10, and you will be able to access your account from multiple devices including iPhone. For Apple users, we’ll be supporting iOS 9 and higher. (Here’s where you can check you OS to make sure you’ll be supported with your current iPhone: http://whatsmyos.com/) If you have any other questions feel free to reach out to our support team via https://support.2go.com.

Alan King

I really enjoy the app I started using it in 2014 and have not looked back I always get problems solved on live chat. Issues I hope you have made is rounding off cents. Ability to set due date to a custom amount of days. Have a built in calculator so if in products I say I mark my products purchased up 30% it will do it automatically and we don’t need to sit with a calculator and manually put in the totals. Can statments have our invoice letter head so the customer can recognize our statement in a pile. Stretching my chances further can you create a blank page that can have our letter head on for sending reports and letters.
On some invoices the total gets pushed to the next page although there is still quite a bit of space on the page then customers see the blank space and don’t pay the full invoice. Can there be a setting in cases like this that we can change the spacing from double to 1.5 space between lines.

Hi Alan, some great suggestions, ideas and feedback in here. We’ll consider them as we look at future feature development. Thanks so much for taking the time to share.

Mindy Lanie

Any chance you’ve made it more user friendly for freelancers who DON’T have brick and mortar, inventory-holding businesses? Such as those of us who sell our services/time, not a physical product? For example, counselors/therapists, copy editors, interpreters (such as myself), tutors, etc? I’ve been asking about this for the entire time I’ve been using Invoice2go – over a year now. I think you’re missing out on a HUGE market by not having it be more user friendly for those of us in the service industry. As it stands, if I recommend others use Invoice2go, it’s always with a caveat. I could endorse it 100% if that change was implemented.

Hi Mindy, thanks so much for writing, it’s interesting for us to hear that feedback. We’ve created Invoice2go to work for all types of small business owners and freelancers, and find that many of our customers are in fact service professionals / freelancers just like you. What kind of features do you feel would be better suited to your type of work arrangement?

Mindy Lanie

For one, I don’t need a “Shipping” field – I don’t ship anything. I need “Start Time” and “End Time” or “Appointment Time” with “Start” and “End” fields. I also don’t charge taxes. But I do have a Late Fee policy.

Currently, if I invoice more than one appointment to the same place, I have to include the time worked in the item details. Would be great to have the option to have fields for that.

I’ve found ways to make it work – to the tune of more than a few hours on the phone with Customer Service customizing my invoice for me. And like others, I’ve made these suggestion MULTIPLE times, so it’s disheartening to get a reply that makes it sound like you’ve never heard it before. I have PAGES of email exchanges about these suggestions and other issues. Seriously, I have a hard time believing that you’ve approached it from a service industry perspective, but don’t have the above features for those of us in the service industry.

Hi Mindy, you may have already found these tricks, but here are a few ways to update settings to better suit your needs: To get rid of the Shipping field, go to Settings -> Options -> Toggle option to switch Shipping field (or other invoice options) on or off. To leave tax out, go to Settings -> Tax Type -> Choose No Tax. Also, here are some tips for using Calendar2go to add a log time to your invoice: https://support.2go.com/hc/en-us/articles/215687788-Adding-a-Logged-Time-Entry-to-Your-Invoice. Hope these are helpful, and if not, we’re always here to help. We do receive a great deal of fantastic feature suggestions, many of which we are considering for future updates of Invoice2go. Thanks for your patience, and please keep the feedback coming.

Mindy Lanie

So here’s the thing … When I started using your app, the calendar was not user friendly. In fact, it was downright difficult on both the computer and the app. So I had a Rep set the Shipping fields to Assignment Date, Start Time, and End Time. So removing that isn’t really an option for me. But I shouldn’t have had to do that. I’ve just had a look at it, and it looks like it’s been improved. However, I use Google Calendar for keeping track of specifics for work – such as addresses I’m going to, which is easy to use with my GPS. So using the calendar on Invoice2go means double the work for me. And my goal with using the app is to streamline my billing – not double my work.

Hey Mindy, thanks for that extra info, we see what you mean. We are working on a way to make it easier to calculate and record time spent within the invoice, but it sounds like you’ll still need to use Google Calendar to make the use of GPS, etc. We’re always working to make the app better, and this feedback is certainly on our radar. Thank you.

Andre Odore

Hi..I hope that you have incorporated the item I have requested on numerous occassions which is: Allowing for automatic expenses that are direct debits on your business to be put into the system EG Insurance,mobile phone & internet and other payments that are set up in the bank account used for the business so that when you do an Expense Report these are all in the report generated..this would be the best upgrade…hope its not just bells & whistles!Cheers…love the app by the way!

Thanks Andre! We do consider all customer feedback as we continue to evolve the app. You won’t see this feature unfortunately in the coming version, but it’s certainly on our radar for future consideration!

Peter

It would be awesome if you added multiple currencies transactions or just possibility to invoice in different currencies without changing it in setting back and forth each time Invoice needs to be sent. Thank you

Hi Peter, thanks for the feedback. We do have improvements in the pipeline that will make invoicing in different currencies easier, and will release more info as we get closer. Thanks.

Greg Lewis

I currently need to print 3 copies of my invoices.. 1 for the showroom, 1 for my fitters and 1 for my customer.. My invoices are my business invoice and job sheet all in one so it would be great if i could print out 3 copies with different headers e.g. Invoice – Job Sheet – Customer Copy ??? Will this be possible in the future?

Hi Greg, thanks for writing. We do have some steps you can follow to change the header from “Invoice” to anything you choose.” Go to Settings -> Standard Labels -> Select Invoice (under headers) and edit it to the header of your choice. When you now create a new Invoice, once you get to the preview stage you’ll see the updated heading you entered. Hope that helps!

Chris Bjork

I print out my invoices & use them as “pick lists”. Will I be able to save a version of an invoice without pricing? Will I be able to add an item or a blank line in the middle of invoice instead of adding it to the bottom then having to drag it into place? What about the ability to make a line in an invoice in bold? I have the same problem as so many people here with disappearing invoices & ineffectual tech support. Hope that gets fixed.

Hi Chris, thanks for this feedback. No plans for these features in our upcoming release, but we can see how they would be useful. We’re always working to make the app better, so will add your vote to these suggestions. Thanks so much. Also, very sorry to hear you’ve been having issues. We can take a closer look to get this sorted out if you’d like to reach out to us at https://support.2go.com.

Chris Bjork

I have been working with tech support since I started using I2G to no avail. You should have all the records, I’m not going to contact support again & go through the whole process only to have nothing comes off it.
Back when I started, a tech from I2G offered to design a custom template for me.
Much later, another tech finally figured out that the reason the reports didn’t work & why I was randomly getting blank lines inserted into my quotes was due to the custom template & there was no was to fix it. In the end, I fixed it.
I don’t want to upgrade because I’m confident this will be a hot mess. Another I2G subscriber suggested an invoice program he prefers so I am going to stick with the current version of I2G until I can replace it all together.

Syed

i have been using invoice2go from past 5 years. Its been a very good experience with invoice2go by using it on my android devices but the biggest problem i have faced so far is that i could not use it on my computers as it becomes 80% slow in use comparetively with my android devices like phones & tablets… i have complained about this problem couple of times customer care department but never find it fixed, please help me in this matter as i have to use it on my computers in order to grow my business. i have been on enterprise plan from couple of years

Hi Syed, thanks for your continued business, and we’re sorry you’ve been experiencing slow speeds on your computer. There are a number of possible causes – have you already tried troubleshooting with our team? If not, please reach out to https://support.2go.com. Regardless, we are focusing on faster speed as part of the new rollout.

CRYSTAL MARINE

Is there any plans for “stock & Asset” management program/add-on to be created as this would simplify my work load dramically

Hi Crystal, we don’t have any plans for inventory management as part of this rollout, but have received this request from others as well. We’ll add your vote to this topic, and always welcome feedback on how we can further simplify your work load. Thanks.

Jeff

I have a earthwork and paving company that bills off of item completion percentages. This would help streamline my invoicing and keep me away from Quickbooks.

Yes I have, but that’s for receiving payments. I would like a percentage option for billing when you take an estimate to invoice.

David

I have too many issues with the current version. One of the biggest is customers cant respond the documents i send because they reply to an invoice2go email, how ridiculous is this? i send 90% of documents through macbooks..I have to create them on my macbook and then send them through my iphone right now, what a headache. I hope the new version is more computer friendly

Hi David, this doesn’t sound right, sorry for the frustration here. Have you set up your email account in Settings? We can take a look for you if you want to get in touch at https://support.2go.com. Thanks.

Michelle Longman

This has been the situation for quite some time, actually and honestly for the entire 3.5 years we have used Invoice2Go. One cannot create and send from a MacBook or iMac and have actual record of when the invoice was sent. I do not send invoices from the MacBook or iMac as I do not have a record on my side when the invoice was sent. I can create on the MacBook and iMac, but I have to send from the iPhone if I want to have an actual record of when it was sent. Having an actual record of when the invoice is critical as I had been questioned regarding sending the invoice and wanting payment on the same day, when the actual case was that I had sent the invoice a week prior and was expecting payment that day. Being that I had sent it from my iPhone, it attached to my email on my phone and I was able to show the day and time when the invoice was first sent and was able to be paid that day, as I was right, the client was incorrect. When I cannot provide proof that I have sent an invoice from the MacBook or iMac, THAT IS A MJOR PROBLEM. I wish more users would complain so that the APP developers would actually do something about this. AND YES, my email HAS ALWAYS been set up in the account settings.

C1

Will there be an option to send deposit invoices based on the quotes? It’s time consuming creating invoices multiple times if you have a split payment structure.

Hi Eyas, thanks for the feedback, we do know this is a requirement for many and are working on improved functionality here. In the meantime, we’ll add your vote to this request, and will keep you posted as new updates are rolled out.

Frank Mander

Love the App been using it just on a year and found it easy to use, I have one question though, am i able to export my customer
base for a email campaign or can i do this through invoice to go.

Thanks Gary. No plans to add this in at this time, but we’ll keep it in mind as we look to future improvements.

Richard James

Loving the app and been using it for three years. Can we have an auto fill for receipts for them receipts we have regularly. i.e when we enter the vendor it will enter the category and tax and total based on last or most used entry automatically. Then if we need to change something we can then just re enter in in the field!

Hi Richard – thanks for the feedback, that’s great to hear. We won’t be adding auto fill in for receipts at this time but it’s an interesting idea. We’ll make sure to share with our team. Good call on the export tool too – can definitely see how that would be useful. We’ll keep you posted on the blog as we rollout new updates.

Richard James

With the export tool, why cant we export receipts based on a specific time period like with invoices?

Jackie A

Receipts 2 Go: Why is there not an auto feature to select the GST amount of the receipt you are inputting. I have to manually work out the 10% GST amount of every receipt. Especially hard when entering only %65 of the receipts total amount due to private use etc. Will you be addressing this as its a concern bought to your attention for last 2 years from us. Thanks

Hi Jackie – thanks for taking the time to give us that feedback. While this isn’t likely to be addressed in this coming version, we’ve certainly taken note and will take it into consideration for future feature releases. Thanks.

Rob Johnstone

Hi.

Been using Invoice2Go for a number of years now and love it.
I recently changed my company name and logo and would like to get my logo on my invoices. I’ve followed the YouTube tutorial but can’t make it work.

I have been using Invoice to go for several years now in my Butchers Shop creating invoices for our catering customers.
Is it possible to issue a credit note for returned goods and then have it show up on the monthly statement as a credit ?

Hi Simon, great to hear the apps been useful for your butchers shop. It’s unfortunately not possible at the moment to issue a credit note for returned goods, but we’ll take note of that request as we continue to update the app in the future. Many thanks.

claudia

Hello, we have been using Invoice2Go for years, and it works great. We have 2 issues: first, sometimes the documents don’t get updated as they are edited, if another user create an invoice sometimes it doesn’t show in my app. And second is too slow… it takes really long to load. Reading the entry I think both things will be addressed with the update so we are excited.

I have a question though, we use Invoice2Go mostly on desktop computers, through the app in google store. How is this new update going to affect us? can we continue using it like this, or we will need to use it from a phone or tablet?

Hi Claudia – thanks for reaching out. Yes, we are excited too that the new version of Invoice2go will be more reliable, and faster than before. We’d love to hear your feedback once it’s available. Regarding devices, you’ll still be able to use the new Invoice2go on your desktop. It will work across all devices. Many thanks.

Glenn Stante

Add a simple calculator to the app that can be pulled down for random calculations………please!

Hi Glenn, thanks for that suggestion! Agree it would be useful! We’ll share it with our team for future consideration.

Kevin Williamson

I’ve been using the desktop browser version for a few years now, and still have issues with customers not receiving my invoices. I moved from another software to use invoice2go and never had these issues back then. The desktop version aways sends the email from invoice2go@spemail.2go.com email address instead of my own email address which is confusing for my new customers. I would have thought these issues would have been resolved by now especially with the updates! Also it is very random and rare to see that my invoice has been read in the notifications, this isn’t reliable enough! Would also be nice to have a desktop app version in the itunes store to use on a Mac.

Michelle Longman

Kevin, I have never sent invoices from my desktop or from my laptop, as it never shows in my email that the invoice has been sent. If you send it from your phone, it will show in your “sent emails” that the invoice has been sent. Not very convenient when Invoice2Go pushes Convenience as the major selling point. QUITE UPSETTING if you ask me. I shouldn’t have to prepare the invoice on the desktop / laptop, and then send it from my phone to show that it has been sent with a timestamp etc. I have had clients that have stated I had just sent the invoice, when THANKFULLY, I was able to go back on my phone and show with a date and tie when the invoice was actually sent.

Hi Michelle – really sorry to hear that, we agree – that’s not the experience you should be having. If you haven’t already, reach out to our support team at https://support.2go.com so we can look into this for you. Thanks.

Hi Kevin, thanks for reaching out and sorry to hear you’ve had these frustrating issues with the web app. Have you worked with our team to troubleshoot these problems? You can reach us via https://support.2go.com – we do have a number of updates coming soon (detailed in the blog post above) but would love to take a look and help get you running smoothly in the meantime.

TRAVIS

Kevin and Michelle took the word right out of my mouth! Desk top syncs very poorly with constant errors!

ALSO

I have also being waiting patiently for the option to log employees time and billable information but not allow the basic employees access to view or edit any financial details. I have been chatting with the teck support may times, but from my understanding even if i block the employees ability to manage any and everything, the total accounts receivable will be displayed at the bottom of the basic users app.

MY LABOR EMPLOYEES DO NOT NEED ACCESS TO THE COMPANY’S FINANCIAL DETAILS!!!!!!!

Hi Travis, thanks for your feedback and sorry to hear about the issues you’re experiencing. Some of the improvements you can expect in the new Invoice2go include seamless syncing across all devices, and updates to how you manage your added users. Stay tuned.

Travis

what is the Time Frame? I Have 28 days left on my subscription, and have found other options that are offering to provide the services I require!

Hi Travis, we’re aiming to roll-out the new app in the next 3 months. Keep an eye on the blog as we’ll update it with dates and details of the improved Invoice2go as we get closer to launch.

Daniel

I find the present design perfect, Invoice2go is successful for what it is, because its simple and it works better than anything out there. If its not broken why fix it? Look what happen to Windows platform when they tried to improve the design, total failure. I hope you didn’t spend all this years trying to change a design that doesn’t need fixing but instead adding and building upon it by listening to the suggestions from the users. I really hope you got it right.

Hi Daniel, thanks for the feedback on your Invoice2go experience, we’re glad you like it! The changes you can expect in the new Invoice2go will make your experience faster and more reliable, all while keeping the simplicity that you mention, and our customers love. We keep the blog updated with all product news, so keep an eye on it for more information.

Rikki Furman

I find the desktop version old and antiquated. You can’t see the email addresses of people you send invoices to. There is no way on either version-IOS or Mac desktop- to send reduced size photos. Also the program doesn’t synch well at all. I’ve had invoices go out without the balance of the descriptions. Very frustrating and will be looking for another software.

Hi Rikki, thanks for reaching out and sorry to hear you’ve had a frustrating experience. We can take a look a closer look for you if you want to get in touch with us at https://support.2go.com. Thanks.

Rikki Furman

Not sure what you can do but sure.

Peter Carter

I had the same problem and got very frustrated however support suggested I clear my computers cashe and everything worked fine.
It seems to me that invoice 2 go has made a number of improvements but to take the app to its next level it needs a complete rebuild
A bit like windows windows jumped from XP to windows 7.
My suggestion would be not to give up until the new version is out

Rikki Furman

Thanks Peter. I did get help and resolved the issue. I agree, new version with a number of improvements is due. Will stick around and see what they are and if they work for me. Am on a Mac as well.

Hi Rikki – glad to hear we were able to help, thanks for reaching out to the team. We have a lot of improvements on the way, including automatic syncing across devices, and will continue to share product updates on the blog in the lead up to the launch – stay tuned.

Hi Peter, thanks for sharing! You’re right, our aim of the improved app is to build a stronger foundation so our customers have a more reliable experience. We’re excited for what’s to come and look forward to sharing it with you.

Hi Markus, the improved Invoice2go will be rolling out on web and mobile in the next 3 months. Keep an eye on the blog as we’ll keep it updated with product news as we get closer to launch date.

Capt. Randy Pitcher

I would like to try the beta version and or provide my comments. I worked via email with Justin Glaeser a while ago and provided my ideas, requests, etc.. When will the improved Inv2go be introduced to the community?

Hi Randy, thanks for working with us to provide your feedback. You can sign up to be a part of the beta program via goo.gl/J6VOcY and the team will be in touch if your account is eligible – we’ll also let the team know to keep an eye out for your submission. We’re aiming to roll-out the improved Invoice2go within 3 months and will keep the blog updated with all product news.

Richard Warren

I’ve recently started using a surface pro 4, is there an app version available for this or do I use the web version?

Hi Richard – thanks for reaching out. There isn’t a specific app for the Surface Pro 4 but you’ll be able to use the web version of Invoice2go.

Denise Moye

I’ve been using invoice2go for 3 years and I’ve just pulled up a report on each of my devices (iPad, iPhone and MacBook) and each report shows a difference amount for several of the year’s which is quite worrying. I sync each time I use a device so surely this shouldn’t happen??? Will this at some point all agree as it would take too long to go through and find the problem invoice(s). 🙁

Hi Denise, thanks for your support over the last 3 years. You’re right, this shouldn’t be the case – please get in touch with our support team to help resolve this issue https://support.2go.com.

kev

You have to clear the cache memory of your Browser. Then log back in and it takes HOURS to load back up. This happens frequently to me and my accountant has made many errors because of this and doesn’t want anything to do with this program now.

Denise Moye

Not sure if it’s relevant but I wondered if the recurring invoice option will be added to the new update? It’s something that would be very useful to me but is only apparently available on the enterprise level subscription.

Hi Denise, recurring invoices will remain as a feature available only in select plans. If you’re interested, you could speak with our team to discuss our different plan options – they’ll be able to help you determine which one is the best fit for your business https://support.2go.com.

Louis Nel

I would like to see that the app will automatically remind you of clients not seen or invoiced after 30 days , this will help me keep my stores stocked and clients happy

Hi , yes I know about the payment reminders , at the moment I have to run an excel sheet about where I’ve been on what dates , it would save me a lot of admin time if the by example ( who do we see today ) function had all my cleints listed that hasn’t been seen or invoiced in 30 days , I also think that the timeline should be customizable for each client as some have 20 to 40 cycles , this would help with cash flow as well because sometimes I miss a sell for taking to long to get to someone

Hi,
I often find when I log back into my account to create and send a new invoice that the default setting to ADD a CC to the invoice sent is blank (AGAIN) – can you take a look – I don’t always catch it and it has cost me a few issues. thanks.

Hi Lynne, sorry to hear this – that doesn’t sound right. Please reach out to our support team via https://support.2go.com so they can get this sorted for you.

kev

Me too. I like to CC myself as things are going missing as a backup, but the CC email keeps going blank.

Kevin M

I still have the problem with the software not recognizing the difference between an items’ cost (when I am creating a PO) and price (when I am creating an estimate or invoice). I need to have the ability to copy an estimate into a PO and have the prices become my costs automatically without having to go back and change individually.

Hi Kevin, we’d love to help but need to gather a few more details about what you are trying to do. Please reach out to us at https://support.2go.com so we can help. Thanks.

kev

I don’t want ANY costs or prices when converting to a PO. I don’t want my suppliers having access to my prices and would also prefer the labour taking off too so they get a zero price, just descriptions and part numbers.

Hi Andres, that doesn’t sound right. Please get in touch with us by visiting support.2go.com and we’ll take a look at this issue for you. Thanks.

kev

A lot of my quotes have gone missing. I never delete quotes. I think we need a recycle bin to be able to recover them. Also some kind of archive that automatically gathers quotes that have been turned into invoices and stores them elsewhere to free up memory on mobile devices.

On the same note, I find myself sending another Quote to the customer instead of converting it into an invoice.

Could there be a pop up asking “if you are sure you want to send a duplicate quotation or do you wish to convert to an invoice”?

Hi Kev, all great suggestions, thanks so much for taking the time to share your ideas. We always take suggestions into account when we plan what’s next. We’ll be sure our team has this info and will keep you posted via the blog when we launch new features. As for the missing quotes issue, we’d be happy to take a look at this for you if you’d like to get in touch via support.2go.com. Thanks.

Steve

Having major issues with syncing. Lost a lot of information in some cases complete invoices.
Some invoices that have been completed and paid months ago now came back as unpaid?!?! Others, partial information missing (eg. address, name on the invoice), even some products are missing from our product list.

Not sure what is gong on I can’t really trust the app wether or not it will save and sync properly after all this which is still going on.
Contacted support team number of times, still waiting for someone to get back to me. Very disappointed with the support, been using this app for five years now.

Can we just get some help with this issue as it is affecting our business?

Hi Mel, sorry to hear you’ve had a frustrating experience. We can take a look a closer look for you if you want to get in touch with us at https://support.2go.com. Thanks.

Wendy Trinder

The whole point in using a good app is NOT TO HAVE TO ASK FOR HELP!!!

Fred

It’s crazy slow Mel, I’m with you. I will have to find another program to use now. Sucks

Jim Sutton

Please tell me there is a way to upgrade to the previous version! The new release is terrible. Adding an item to an invoice takes more steps. Editing items isn’t in a full page. You have to scroll up and down in the little edit window to see what you’re doing. Gst takes multiple steps to turn on/off instead of a simple toggle switch like the previous version. Invoicing just got more annoying and slower

Haley

Agreed 200%! This new update is garbage. Totally unusable app now.

Mario Olmos

I used the calender everyday for appointments. What do we do now with out it or am I missing something?

Adam

Please revert to the old version. PLEASE!!

daniel drake

Is it possible to get the old version back?

Oscar

If they dont fix that update my expires in 2 moths i will change to quick book i have been using invoice2go for years but these new version realy realy suck

Sam

Holy trash update!!!! The fucking search feature isn’t even there anymore??? Why separate sent and not sent?!!?!?!?!?! ARE YOU DUMB!?!?! DO YOU NOT RUN A BUSINESS OFF YOUR OWN APP??? ITS NOT POSSIBLE ANYMORE!!! Many customers require more than one estimate at a time and I do not want to send them fucking 10 different emails so i save them all and send in one email… Very garbage update. not user friendly. years and years of invoices gone. Templates look like complete childish shit. FIX THIS GARBAGE!!!!!!!!!!!!!!!!!!!

Oscar

Seems im not the only that think the same.

Ezio

ORRIBLE IS OBAMA VERSION ?? Help Trump

Shawn

I can’t believe what a disaster this new update is.. not sure if they changed the language and rewrote the app, but it is a waste of time to use. Get ready to lose all of your customers to Sage accounting.

Oscar

More people that im talking right now are moving to quick book and and me too if these update gorsnt get fix.

Dynamic Marquees

I’m seriously thinking about moving to quick books as well.. Invoice 2 Go.. well done for messing up the upgrade you did an amazing job of it.

Chris

As founder and Chief Product Officer, Chris leads tech and product for Invoice2go. As a small business owner, Chris founded Invoice2go in 2002 out of frustration with the lack of simple invoicing options

Louis Nel

I think that they should just have streamlined and added the new features to the existing app , I hate the fact that I first have to add the item then go into the item to add quantity , takes me twice as long to create an invoice , a plus though is that the internet browser loads faster on the PC which is great , also don’t know why they removed previous item search on the web browser ,

Gavin Murray

Absolute disaster. Please restore earlier version or I’m gone

Mandy Cotton

I have lost all of my previous months data and can’t select previous years need help or else this is useless to me I have just started another business and paid for this crap accounting software And it doesn’t work properly. Not happy wanting a refund now 😡

Wendy Trinder

So so so sorry I updated……

Louis Nel

Well shit Invoice2go , you lot are dragging your feet in fixing this balls up of an update , com on , not even my figures are matching anymore

B440

f-in madness….my business depends on this app, the update is horrible…unreal you don’t warn people. Ive been here for 7 years. i cant even put a clients total owed to invoice numbers. Customer Aging is a blank page…..WTF…

DO NOT UPDATE!!!! wish i read this before i updated. Im embarrassed to send quotes and invoices now, the new templates are horrible and have no way of customizing. has anyone moved and found a new program / app?