How to claim

Submit your claim

Other steps to support your claim

Let the police know immediately if the damage is malicious, property has been stolen/lost or your home has been illegally entered

Don’t allow anyone to repair the property until we’ve had a chance to inspect it

What if further information is required?

We will send you a letter confirming your claim and case number plus any further information or documents we may need you to provide such as copies of original receipts for items you're claiming and the police report

Making a claim over the phone

1.

Call us on 1300 655 489. Select option 1 for home and contents, then option 2 for new claims

2.

If you are eligible to claim, we will complete and lodge your claim over the phone

3.

We may send you a letter confirming what we require from you, your case number and if required a claim form

4.

Send us your supporting documents and if you were sent a claim form, the completed claim form

Need to send information?

If you need to send in documents relating to your claim, our details are below.

Please note your claim number on the documents or in the subject line:

If you need assistance, or want to track your claim, call us on 1300 655 489 and quote your case number.

How long does it take to settle a claim?

When we have all necessary information and have completed all investigation that was required to assess your claim, we will decide to accept or reject your claim and notify you of our decision within 10 business days.

For peace of mind and protection for yourself, your family, your wealth and assets, choose from a range of insurance products that suit your needs and enjoy the convenience of insurance and finance under the one roof.

Conditions, fees and charges apply. These may change or we may introduce new ones in the future. Full details are available on request. Lending criteria apply to approval of credit products. This information does not take your personal objectives, circumstances or needs into account. Consider its appropriateness to these factors before acting on it. Read the disclosure documents for your selected product or service, including the Terms and Conditions or Product Disclosure Statement, before deciding. Unless otherwise specified, the products and services described on this website are available only in Australia from St.George - A Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.