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Digital Dialogue call center volume up 65 over last year

AUBURN HILLS, Mich. (8/25/08)--Digital Dialogue, a provider of call center operations and software solutions for credit unions, reported a record call volume at 211,167 incoming calls during July. The figure is a 65% increase July 2007. The previous record was in May, with 171,722 calls. The industry standard for call centers answering incoming calls immediately is 80%. Digital Dialogue’s standard is 87% to 90%, the company said. “The call center experts provide us with a 24/7 call center to manage our members’ calls for less than it would cost to hire and train two full-time employees,” said Bonny Godtland, president, St. Paul (Minn.) FCU. “It is important for us to be available to our members at all hours of the day and night without incurring additional expenses.” Digital Dialogue is a PSCU Financial Services company.