Children's South

UPMC Eye Center

Children's Pine Center

Patient Comments

Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.

Total Comments: 39

1/26/2018

The experience at the Eye and Ear Institute was great!

1/26/2018

This was my first visit to this care provider and I was so pleased with the care I received. Not only was the office staff so professional, but I felt as though I was receiving excellent care from all who did the testing needed. I was pleased with the doctor as he took time to explain all my care options.

1/8/2018

It was a good visit however I asked the doctor to contactThe pharmacy doctor for a liver transplant he acted like it was a big deal. I've been had to pick up my phone and call him myself.I get really upset when doctors refused to call other doctors and ask questions. Before you give my child a medicine it takes five minutes to contact another doctor. I wanted to second opinion and had to get it myself. Thank goodness for the wonderful people and staff on seven b.

1/5/2018

fine treatment

1/4/2018

I always feel the doctor is wonderful with my daughter's care.

12/19/2017

Dr. Pihlblad is very good. He really takes the time to listen, and is very good with our daughter.

11/27/2017

This provider is so thorough in his service and analysis every details regarding my son's health using a non medical language that everyone understand.

10/23/2017

All three times I have been at the office, the doctor has pushed for surgery. Not once has he done any additional testing besides having my child read letters on a wall, and the frisbee test. He has not consulted our optometrist to see how well his vision has increased, nor has he asked how my son functions (besides how well he sees in the classroom). We have no issues in the classroom, he plays sports well-has no issues with catching a ball, so we are not sure why surgery seems to be the only option when depth perception doesn't seem to be affecting his daily life. I tried to have that conversation with the doctor and he seemed to act as if I was wasting him time. He also doesn't want to see us again if we aren't doing surgery.

10/6/2017

all experiences were great this far

9/1/2017

good

8/22/2017

All information given by doctor is very helpful

7/18/2017

We and almost all of the other patients in the waiting room waited for about 1.5 hours or more to be seen.

6/19/2017

Dr. Pihlblad is amazing. He has helped us tremendously.

5/12/2017

It was a good experience.

5/4/2017

he was fantastic and explained everything.

3/24/2017

The office was very efficient, I didn't need to wait for more than 5 minutes and my appointment was finished within an hour.

3/24/2017

We were treated with respect. The whole experience was good!

3/8/2017

Everything moved very smoothly and our child felt very comfortable with everyone we worked with.

2/27/2017

The experience we had with the eye Dr, I apologize I can't recall how to spell his name, and the resident were great. I have no complaints

2/21/2017

He has great bed side manner. Very knowledgeable and made us and our daughter comfortable while performing exams and doing everything with urgency and he seems to genuinely care about what she is going through and what we can expect in the next several months and years to come. very very impressed we are so happy and feel so blessed we got a second opinion using UPMC but more specifically with Dr. Matthew Pihlblad! thank you so much!

2/17/2017

they did great job

2/8/2017

I very much appreciated that he took the time to contact other specialists involved in my son's care and followed up with us promptly.

1/10/2017

It was my child's first time visit with the doctor and I was happy with everything.

12/6/2016

Dr Pihlblad is excellent!

11/25/2016

very friendly and kid friendly

11/18/2016

Great doctor, very professional, and excellent with small children.

11/9/2016

we have been seeing this doctor for about a year, and I wouldn't ask for any other doctor!! absolutely wonderful!

10/25/2016

Very nice doctors and staff! Absolutely love Children's Hospital!

10/17/2016

I was very pleased with the doctor my child saw. He seemed very knowledgeable and friendly.

10/3/2016

I have twins and Dr. Pihlblad now sees both of my children... he was able to recognize me and remember that I have been to his office. To me, that is incredible. He was able to recall the situation that my sons sister is going through and differentiate their diagnosis and go through the different treatment plans with me.

8/22/2016

Dr. Pihlblad is a great doctor. we truly appreciate all that he has done. excellent clinician

8/19/2016

very informative

6/29/2016

The doctor was very good with both of my kids. He also took the time to explain what he saw with me and happily answered following questions. The nurse who did the beginning part of the vision testing was great with both of my children. She was very pleasant and worked well with a 7 and 10 year old who needed different levels of explanations and testing. It was a good experience for my children.

6/29/2016

We were very satisfied with this office. They were very patient with us (it was past my 9 month old daughter's nap time). We did have to wait about 45 minutes beyond our scheduled appointment time, but after going through the appointment process, I can understand how busy and demanding this profession must be. Our nurse even helped to carry the car seat (which she did not have to do). Very friendly and helpful. The doctor was very informative and patient. Glad we chose this office.

6/23/2016

We were placed in the exam room at 8:32 am after seeing the Ophthalmologist Assistant and we were not seen until 9:11 am by Dr. Pihlblad, and no one informed us that there would be a delay.

6/6/2016

Excellent experience, very concerned about the ulcer on my child's eye wanted to see her in two days she was leaving a trip to Washington, DC. Told us to throw out contact lenses, solutions and cases because of the infection in her eye. He will know always be her eye doctor now.

5/4/2016

this was our first visit with this provider and I think he was very good and answered all of my questions concerning my daughter.

3/14/2016

Everyone was professional and very kind. The staff was very accommodating. Eve is wonderful and we are blessed to have Dr. Pihlblad to care for our son.

2/15/2016

I missed the appointment that we were given because we went to the wrong location by mistake. The front desk receptionist explained my problem to the Opthalmology clinic and they quickly found a way for us to be seen for my child's checkup. What a wonderful experience!