Using an additional screen (tablet, smartphone etc.) at the same time as watching TV is becoming increasingly widespread: this is what is known as the “second screen”. In the latest “TV and media” report by the Ericsson ConsumerLab, out of 15,000 people surveyed, 75% use mobile devices at the same time as they watch TV. Catch-up TV, bonus apps, social TV, TV-commerce and more, this new way of watching TV has had strong repercussions on marketing. The interactivity created between TV and the second screen will allow companies to create a direct link with the consumer.

TV Ads and Second screen: an advertiser’s revolution

For advertisers, one of the major challenges today is to make the most of their TV campaign by relying on web and mobile channels. In addition to the interactivity with, and between TV viewers, the combination of TV and web makes it possible to respond to distinct marketing goals: if TV seduces viewers and entices them to make a purchase, then switching to online will only intensify this, and make it possible for viewers to make purchases directly. The 30 largest advertisers in e-Commerce are all too aware of this, and even if TV advertising declined during 2012 and 2013 they, nevertheless, increased their investments in TV advertising by 11% over the space of a year (source Kantar Media). To judge the effectiveness of a TV campaign, it is therefore essential for advertisers to measure the performance of drive to web.

Joining offline and online in real time

The challenge for advertisers is to find out the impact that their TV campaign has on their online channels in real time: additional traffic, products consulted, sales generated. Today, automated recognition systems of content developed on platforms such as wywy make it possible to identify the airing of a TV spot in real time. If this information has been immediately correlated with data from a web analytics solution, we can instantaneously highlight and measure the online traffic associated with the spot that was aired.

The advantage of this technological partnership is that advertisers are no longer subjected to the media plan: for example the risk of an incorrect analysis if a last minute change has been applied to the media plan, or a late analysis if the advertiser waits for the broadcast times, often communicated one month later. Analysing the impact that TV ads has on the online world is an extremely accurate procedure carried out in real time. The data measured to analyse the effectiveness of a TV campaign is so rich (the information saved will recognise a visitor should they come back to the site later) that it is often useful to create a dashboard to make the most of all of the data at hand, and make decision-making easier.

A dashboard to drive TV campaign performance

Creating a dashboard is an essential step for advertisers to ensure that the measurements of their TV campaigns’ effectiveness are used to help them manage their online strategy as best as possible: implementation, defining KPIs and setting-up dashboards. If the display interface of a web analytics solution provides exhaustive data generated by TV spots, the importance of a custom dashboard is to provide a quick, effective and direct vision of the performance of the TV spots on the second screen:

What additional traffic has been generated by my TV campaign compared to a period without a TV campaign?

What is the ROI? How much did I earn through a sale generated by my campaign?

At this stage, consultant assistance is very useful to define a custom dashboard which will guide the advertiser in their off- and online decisions.

In addition to analysing the performance of TV spots on web traffic, online measurements allow advertisers to check that the spot, which has been paid for, is broadcast at the right time. Thanks to the online performance analyses, advertisers can manage and enhance their media plan.

In the era of the second screen, companies must have a better understanding of the challenges associated with the interactivity created between companies and viewers. For advertisers, it is also necessary to rely on solid multi-channel performance analyses.

A technological partnership exists between wywy and AT Internet. Thanks to the accuracy of the offline data gathered, and its immediate integration into the online analyses, the AT Internet/wywy partnership makes it possible to analyse the impact that TV campaigns has on the second screen in real time. Will the TV set remain the main screen for much longer? Using two screens at the same time, but which one will attract the most attention?

Marketing Surveys Manager. A graduate of the Sciences Com’ Ecole supérieure in Communication and Marketing, Sylvie has more than 10 years’ experience working in surveys. After having worked as a marketing consultant on the consumer research panel at Taylor Nelson Sofres for 5 years, Sylvie joined AT Internet to create the Surveys Department. The AT Internet Surveys Department works on 2 main subjects: publishing public studies on the web market (web/mobile traffic evolution, browser barometers etc.), and producing tailor-made studies for AT Internet clients.

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[…] will draw about 4 billion TV viewers in June. Given that 75% of internet users interact with a second screen while they watch TV, and that traffic to advertisers’ sites peaks within 2 minutes after ad […]

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AT Internet, major player in the field of Web Analytics since 1995, specialises in measuring web and mobile site traffic and performance. Its different Web Analytics solutions allow companies to drive their online performance and optimise their presence on all online marketing channels such as web and mobile sites, applications, e-CRM, social media etc., AT Internet’s evolutionary and 100% modular webanalytics solution provides reliable, valid, complete decision-making data, essential for any online business strategy. AT Internet assists customers in helping them drive their online performanceby its exclusive Web Analytics consulting unit, AT Insight. Follow us on Google+, YouTube, Facebook, Twitter, LinkedIn and Slideshare