USA: Delta fined for non-compliance with Air Travelers with Disabilities Rules

The U.S. Department of Transportation (DOT) imposed a civil penalty of USD 2 million on Delta Air Lines for violating rules protecting air travelers with disabilities. The DOT's investigation had revealed many violations of the requirement to provide assistance getting on and off the airplane as well as frequent failures to provide an adequate written response to disability complaints from passengers. The fine imposed is said to be the largest penalty ever assessed against an airline in a non-safety-related case.