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FAQ

Where does the name Onomie come from?

Onomie, pronounced ON-uh-mee, is our twist on the suffix “onomy,” which means “the knowledge of.” As a house of chemists and beauty nerds meticulously in the labs creating and clinically testing these skincare & makeup hybrids, we thought this curiously captured our pursuit of intelligently bringing this new family of products to life.

What makes Onomie products different than others?

Onomie was created to simplify beauty by combining clinically-validated skincare formulas with advanced makeup technology to provide multi-benefit products to women who recognize that beauty should not be complicated. We formulate purposefully to simplify daily habits, we speak to customers in a new, approachable way, and we aim to use business to make the world more lovely by doing good through product, our family (team) and giving back to women’s education and empowerment.

What do these shade names mean?

Onomie is inspired by the belief that smart is beautiful. This is a belief that is built into all aspects of our brand. For our products in particular, we’ve named each and every shade after impressive women in history who have helped shape our world.

Speaking of shades, how do I find my shade?

There are several ways to determine your shade.

First, you can always contact help@onomie.com or chat with us live on our site.

We also offer our Shade Finder tool, which can help you select your concealer shade.

You’re also welcome to visit our showroom (see below for details) to try them on IRL.

Do you offer free samples?

All full-size orders come with samples of our other products. We also do our best to provide free samples by request, at help@onomie.com.

Shipping policy

Standard ground shipping is free for orders of $35 or more, and your products should arrive in 5-14 business days once the order is processed. If you’d like to receive your products sooner, select the expedited shipping option when purchasing full size product for an additional fee. We currently ship anywhere in the United States, but more locations are on their way, stay tuned!

Return policy

Our products are clinically proven to show a reduction in fine lines, wrinkles and dark circles with daily use over time. We recommend that our products be used for 60 consecutive days (or two cycles of cellular regeneration) in order to see results. If you aren't happy with your results after 45-60 days of use, contact us at help@onomie.com for a refund or exchange within 75 days.

How can I check the status of my order, make changes, cancel, or process a return or exchange?

If you would like to check the status of your order, change your order, cancel it or request an exchange or refund, please reach out to us: help@onomie.com, live chat on our webpage, or via our phone number (917-809-5383).

Are your products all natural?

All of our products contain naturally derived ingredients when possible. We use a combination of plant and lab-based technology to provide multi-benefit products and formulate for efficacy and safety.

Do your formulas contain parabens?

No, we don’t formulate with parabens. Onomie formulates with a combination of tried and true safe ingredients and cutting edge technology. Here are ingredients we don’t formulate with:

We don’t formulate with parabens because they are under debate for their safety and found in many cosmetic products.

We don’t formulate with phthalates which have been deemed unsafe.

We don’t formulate with alcohol because it can strip the skin of its natural moisture barrier and irritate the skin.

We don’t formulate with fragrances because they can irritate the skin.

Do you test on animals?

We don’t test on animals for any of our products. We clinically test our final formulations on human skin using scientific instruments and statistically sound sample sizes which are overseen by professional graders and dermatologists. We invest in these expensive tests to ensure your safety and to validate the efficacy of the formulations.

Are your products gluten-free?

While we strive to be gluten-free, certain ingredients in our formulations such as Vitamin E may be a derivative of wheat germ, and processed in a non-gluten-free facility.

How long will my Onomie products last?

Our products typically last between 6-12 months. You can determine how long your product will be good for after opening by referring to the symbol of the little jar on the back of the product.

How can I get in touch with you?

Email help@onomie.com, call us at 917-809-5383, or chat with us live on our site.

Does Onomie offer affiliate relationships with publishers, bloggers and influencers?

Yes, we do! Onomie is present on a number of affiliate platforms and we would love to work with you. Please reach out to help@onomie.com to connect with someone on our team about partnerships.

Give the Gift of Onomie

Looking for a way to share Onomie with a friend? We offer gift cards in a variety of denominations. Gift card purchases are non-refundable, and they never expire. Gift cards are shipped separately from other items via USPS, and typically arrive within 5-7 business days. They can also be purchased in-person in our showroom.

To apply your gift card to your order, simply enter the number during checkout. You can also transfer the balance of your gift card by logging in to your account and adding the balance to your account. This will transfer all the balance and your gift card will now be empty. As long as you are logged in to your account, the balance will be automatically applied to your purchase.

To check the value of your gift card, simply log into your account and enter your gift card number under the “Gift Card” tab.

What is She’s The First?

She’s The First sponsors girls’ education in low-income countries with the goal of creating first-generation graduates and our next generation of global leaders. So far, they have sponsored 450 girls which calculates to 1,182 years of education. Learn more about them at www.shesthefirst.org.

When you sponsor a girl, you give her the chance to live healthier, delay marriage and childbirth, resist domestic violence, secure a better job, earn higher wages, and break the cycle of poverty. Educating girls isn’t just about equality, it’s about the economy. Research consistently shows that educating girls and enabling their participation in the workforce substantially increases a country’s economic output. An extra year of primary school for girls means that they can earn 10 to 20 percent more on average. Currently, the education of girls is the most underutilized resource across the globe.

Are you a makeup artist or influencer looking to try our products?
Simply email us at marketing@onomie.com.

Give $15, Get $15!

Share Onomie with your friends! They’ll get $15 off their first order + you’ll get a $15 store credit once they’ve purchased.

Our Guarantee

Our products are clinically proven to show a reduction in fine lines, wrinkles and dark circles with daily use over time. We recommend that our products be used for 60 consecutive days (or two cycles of cellular regeneration) in order to see results. If you aren't beginning to see results after 45-60 days of use, return our products for a full refund within 75 days.

We promise never to formulate with parabens, sulfates, phthalates, or fragrances.*Results may vary.