Every business is going to receive a complaint from time to time. Even Disneyland®, The Happiest Place on Earth, gets complaints. So receiving criticism does not make a company bad or imply they are scamming customers. Instead, it's the type of complaints that are being received and the manner in which a business responds to them that makes the difference.

What's a SCAM?

SCAM has become an emotional word. Webster defines the term as "a fraudulent or deceptive act of operation." Companies selling fraudulent products and/or services may make short bursts of money and thrive temporarily, but they generally don't last three generations. Universal Accounting Center has not only been around for more than 30 years, but we also have an A rating with the Better Business Bureau. Longevity and credibility are the mark of reputable businesses.

Unfortunately, there are some individuals who consider a product and/or service a scam because they are unwilling to pay premium prices for premium services. While they may not be cheap, Universal Accounting's training programs are competitively priced and offer readily applicable instruction designed to help students launch and/or grow accounting, bookkeeping and tax preparation practices specializing in small business.

Universal Offers Reputable Training Programs

Universal is not selling get-rich-quick schemes designed to help you make millions while working leisurely by the swimming pool. We are, however, selling training programs designed to help graduates earn $40-$100,000 a year working full-time while helping their clients better succeed as well. We've had countless graduates attest to how UA's programs have enhanced their careers and altered their incomes.

Accounting, bookkeeping, QuickBooks and tax preparation skills have real value in the marketplace. Universal Accounting is also a licensed and registered proprietary school operating under applicable laws and regulations. The application and registration process is extensive in assuring our business practices and policies are above board.

Our Unique Guarantee

Unlike most post-secondary offerings, we have an iron-clad money-back guarantee which states:
If, after completing the course, you feel the course didn't live up to your expectation, simply return the materials to Universal, for a 100% refund of any monies paid.
We make it clear through all our sales channels, enrollment agreements and websites that in order to return the course, you must first complete it. We abide by our agreements whether the situation favors the student, or whether it favors us.

You should know it is Universal Accounting's policy to respond quickly, usually within 24 hours, to any customer grievance and attempt to work out a resolution that will be fair to both parties. Unfortunately, some of our students wish that we would not abide by our agreement when it does not favor them, and, as a result, claim that our training programs are fraudulent. But even the number of those complaints is small.

Over 2400 students enroll in Universal's training programs each year, and we have received approximately 24 complaints in the last two years for an average of 12 per year. That's one complaint for every 200 enrollments, meaning that less than one percent of our customers are dissatisfied with our products and services. These complaints were predominantly filed by students who did not finish the course and wanted us to disregard the agreement clearly defined in the guarantee. Regardless, all these complaints have been resolved to the satisfaction of the student or the Better Business Bureau. That's why we have we have maintained that A rating.

We offer quality training for competitive prices and believe our courses are the best available. That being said, the testimonials given by our successful graduates will communicate the true value of Universal's training programs.

Universal Accounting's Accomplishments

Learn more about some of our talented and reputable development coaches on PitchEngine.com.
Universal has made Inc. 500's list of America's fastest growing private companies in 2007, 2008 and 2009.

Accounting, bookkeeping, QuickBooks and tax preparation skills have real value in the marketplace. Universal Accounting is also a licensed and registered proprietary school operating under applicable laws and regulations. The application and registration process is extensive in assuring our business practices and policies are above board.