Payment methods

*In this option your payment can be split in up to 6 exhibitions on separate dates from the time of your purchase until before the festival.

To apply this form of payment:

1.- Select the option in the menu.

2.- You choose the amount of payments in which you want to split (maximum 6). It is important that you contemplate the dates of payment, if you omit any, your reservation will be canceled and there are no refunds. The system will remind you when the date approaches.

3.- If your payment is by credit or debit card you will receive an email with a link on each date marked for you to enter and make the corresponding payment. This process can not be domiciled.

4.- If your option is payment in cash, you will receive an email with the information to make the payment in Oxxo stores. The system will take 1 to 2 days to validate the payment but do not worry, it will be registered in the system as long as it is done within the date mentioned on your receipt.

Whether with a card or cash, you have a maximum of 24 hours to pay and you will be informed of the date of the next payment.

If you have any inconvenience during the process you can call the customer service hotline (52) 55 85 26 19 64 or send an email to atencionalcliente@stubhub.com.mx.

Delivery, shipping and collection

When you finish your purchase at Hellowfestival.com your ticket will be send via email in PDF format so you can print it or show it on your smartphone’s screen when you enter the festival venue.

If you purchase your ticket at Saharis or Backstage, the ticket will be given to you un physical format.

Brands

I'm interested in having my brand or product sponsor the festival

You can contact the sponsorhip department at patrocinios@hellowfestival.com.