Make sure the time, date, timezone on the downloading computer are all exactly correct to the minute. Amazon's server's are very time sensitive and this can sometimes cause an issue._________________Brett Berger
Interapptive ShipWorks Support

I also want to mention that when I went to the third computer in our network that has Shipworks I actually COULD download the orders.

This 3rd computer is brand new, but the documents and programs on it is from an old backup from last May (the original computer's motherboard died). I used one of the other computers to process the orders and upload to Amazon because the new computer isn't exactly ready for full usage. This is a work around, but it is annoying to have to play musical chairs just to get the orders.

I thought this may give you more idea of what is going on with our first two computers and perhaps spur some other thoughts on how I could fix this issue.

Why would one computer with Shipworks in a network of 3 using one shared database be able to download when the other two could not?

If you're still having problems and not able to download please create a request for support case on our contact page and a technician will reach out soon to assist further._________________Brett Berger
Interapptive ShipWorks Support