Latvian and Russian Speaking Customer Support Agent

WHAT WE ARE LOOKING FOR

We are looking for a passionate and enthusiastic person who is able to put customers at the heart of our business, creating pleasurable and entertaining journey for them across all touch points.

If you think you can do it, you could be the one we’re looking for!

You love:

Making impact by helping people and making someone’s day better

Socializing with people over chat, e-mail or phone

Challenges by solving “puzzles” and cracking the “nuts”

You are:

A champion in communicating and socializing with people

Optimistic and positive (even when the going gets tough)

Empathetic, positive and immensely patient

Energetic and goal-oriented person

You will:

Listen, engage and help customers with their inquiries over e-mail, chat or phone

Investigate problems, develop solutions and manage through resolution

Escalate issues to other departments or manager

Support your colleagues and help the new ones

You need:

Excellent written and verbal communication skills in Latvian and Russian; at least intermediate skills in English

Very good computer and typing skills

Ability to focus on details and multitask

Strong active listening skills - give attention to what other people are saying, take time to understand and ask questions when appropriate

Problem-solving skills and ability to adapt to change with positive attitude

Readiness to work flexible hours from 9:00 till 01:00 (Monday-Sunday)

We offer:

Competitive salary package

Top-notch colleagues with various backgrounds to collaborate

Spacious office and casual environment

Flexible work schedules

Unlimited opportunity for career development

Health insurance

Paid vacation

How to apply

This position is based in Riga, Latvia. Please send your CV and motivation letter in English to [email protected] with a subject line LATVIAN AND RUSSIAN SPEAKING CUSTOMER SUPPORT AGENT. Deadline for applying: March 11, 2020 at 12:00. Your application will be handled confidentially.

Please be aware that your resume will be stored in our database for the next 6 months. You are entitled to request deletion of your resume at any time.