Frequently asked questions (FAQ)

What is
vvpbooks.com?
To begin with, vvpbooks.in is one stop destination for
buying your books online. It offers
100% original products.

How do I
register, create an account on VISHWAVIDYALAYA PRAKASHAN?
We've made it easy for you to register, view and update your
account and orders any time through "My Account". "My Account"
allows you complete control over your transactions at
vvpbooks.in.
You can:
Manage / edit all your personal data like address, phone
numbers, and email ids
Change your password
Track the status of your orders.

How do I
place an order?
Browse the website and add any items you wish to purchase by
specifying the quantity and clicking Add to Cart
After you have added the last item you wish to purchase to your
shopping cart, click Proceed to Checkout
Log in to your existing account or create a new account
Enter the shipping address
Select the shipping method to be used to delivery your order
Enter the payment type
Enter the credit card details if you are paying by MasterCard or
Visa
Review the order details and click Submit Order if you are
paying by credit card

Can I
cancel or change my order?
Orders can be cancelled or changed if they have not been
shipped. Please be aware that orders are generally shipped
within two working days, so it is advisable to call us as soon
as possible when you want to cancel or change an order.

How will
I get my refund?
The refund will be processed for the cancelled Order through the
same mode of payment Eg: If the payment is made through Credit
Card and the status is marked as cancelled, the amount would be
refunded to the same credit card's account.

How do I
know my order has been confirmed?
After checking out during the payment process, you will get a
confirmation that your payment has been processed successfully.
You will also get a mail in your registered email id, along with
an SMS to your registered mobile number confirming the order.

Is it
safe to use my Credit Card Online at vvpbooks.com?
We accept VISA, MASTER Credit Cards issued in India and we
accept Debit cards of all banks issued in India. All your
transactions online are protected & secured by SSL (secure
socket layer) technology. It encrypts your credit card and
relevant information during the entire transaction process. This
encryption makes your shopping experience safe and secure.

Are
there any other hidden charges like Octroi or Entry Tax?
You will get the final price during check out. Our prices are
all inclusive and you need not pay anything extra.

How are
the products packaged?
Each of the individual products are securely packaged in bubble
wrap and put into a box. The box is sealed well ensuring a safe
delivery to your doorstep.