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3. Route cords through the slots on the telephone base
If you subscribe to DSL service
If you receive high speed internet through your telephone line (commonly referred to as DSL), and you are experiencing interference during telephone conversations and/or your caller ID features are not functioning properly, install a DSL filter on the telephone line between the telephone base and the telephone wall jack. Contact your DSL provider for a DSL filter.

Telephone base layout

1. 2. 3. 4. FIND HANDSET CHARGE light IN USE light VOICEMAIL light

Date and time

Press MENU/SELECT to display menu when in idle mode. Press or to reach Date/Time. Press MENU/SELECT. Use the keypad to set the year. Press MENU/SELECT. Use the keypad to set the date. Press MENU/SELECT. Use the keypad to set the time. Press or to select a.m. or p.m. Press MENU/SELECT. The screen displays Stored and youll hear a confirmation beep.

YEAR 200\

Basic operation Telephone settings
When entering the date or time, if the digit is single, a zero must be entered first (i.e. if the time is 6:08, you must enter 0608).

\2:12AM

Ring melody
To choose a ringer melody: Press MENU/SELECT to display menu when in idle mode. Press or to reach Setup HS. Press MENU/SELECT. Press or to reach Ring melody. Press MENU/SELECT, a checkmark is shown next to the current ring melody. Press or to scroll through the choices and a sample of each ring melody will be played. Press MENU/SELECT. The screen displays Stored and youll hear a confirmation beep.

RING MELODY Ring volume

Melody 1 Melody 2

Stored

Ring volume
The handset will not ring when the ringer volume is at the lowest setting. A ringer off icon will be displayed. While the telephone is ringing, you can temporarily silence the ringer by pressing OFF/CLEAR or MUTE. A ringer off icon will be displayed. The next call will ring normally.

The handset ringer volume can be adjusted from five available levels. Press MENU/SELECT to display menu when in idle mode. Press or to reach Setup HS. Press MENU/SELECT. Press or to reach Ring volume. Press MENU/SELECT. Press or to scroll through the choices and a sample of each ring volume will be played. Press MENU/SELECT to confirm. The screen displays Stored and youll hear a confirmation beep.

Tones Handset name

Battery low tone
The handset is preset to beep when the battery level is low. Press MENU/SELECT to display the menu when in idle mode. Press or to reach Setup HS. Press MENU/SELECT. Press or to reach Tones. Press MENU/SELECT. Press or to reach Battery low. Press MENU/SELECT. A checkmark is shown next to the current selection. Press or to choose On or Off. Press MENU/SELECT. The screen displays Stored and youll hear a confirmation beep.

Battery low Out of Range

On Off

Out of range tone

The handset will beep during a conversation when it is out of range from the telephone base. This tone is preset to On. Press MENU/SELECT to display the menu when in idle mode. Press or to reach Setup HS. Press MENU/SELECT. Press or to reach Tones. Press MENU/SELECT. Press or to reach Out of Range. Press MENU/SELECT. A checkmark is shown next to the current selection. Press or to choose On or Off. Press MENU/SELECT. The screen displays Stored and youll hear a confirmation beep.

Out of Range KEY BEEPS

Press OFF/CLEAR at anytime to return to the previous screen. Press and hold OFF/CLEAR at anytime to exit the menu.

Key tone

The handset is preset to beep whenever any button is pressed. To change this setting: Press MENU/SELECT to display the menu when in idle mode. Press or to reach Setup HS. Press MENU/SELECT. Press or to reach Tones. Press MENU/SELECT. Press or to reach Key beeps. Press MENU/SELECT. A checkmark is shown next to the current selection. Press or to select On or Off. Press MENU/SELECT. The screen displays Stored and youll hear a confirmation beep.

Edit handset name

A handset name can be up to 14 characters only. Only handset display screens are affected by the language setting.
Press MENU/SELECT to display the menu when in idle mode. Press or to reach Setup HS. Press MENU/SELECT. Press or to reach Handset Name. Press MENU/SELECT. Press REMOVE to backspace and erase characters. Use the keypad to enter characters (see the chart on page 16). Press MENU/SELECT. The screen displays Stored and youll hear a confirmation beep.

Number key * #

Press REMOVE to backspace and erase a single character. Press and hold REMOVE to delete the entire entry. Press and hold REDIAL/PAUSE to insert a dialing pause (P will be displayed) when entering a telephone number.

Store a directory entry

Press MENU/SELECT twice to enter the DIRECTORY. Press or to reach STORE and then press MENU/SELECT. The screen displays ENTER Number. Use the keypad to enter the number and then press MENU/SELECT. The screen displays ENTER Name. Use the keypad to enter the characters (see Character chart on page 16) and then press MENU/SELECT. The screen displays Stored and youll hear a confirmation beep.

STORE REVIEW

enter Number

Dial a directory entry

ENTER NAME a
Press / to enter the directory. Press or to scroll to the desired entry, or use the alphabetical search to find it. Press /FLASH to dial. -OR Press MENU/SELECT to display menu when in idle mode. Press or to reach directory. Press MENU/SELECT. Press or to reach REVIEW. Press MENU/SELECT. Press or to scroll to the desired entry, or use the alphabetical search to find it. Press /FLASH to dial.

STORED

Edit an entry in the directory
Press OFF/CLEAR to return to the previous screen. Press and hold OFF/CLEAR to exit the menu at anytime.
Press / or MENU/SELECT three times to enter the directory. Press or to scroll to the desired entry or use the alphabetical search to find the number. Press MENU/SELECT. The screen displays Enter number. Press REMOVE to backspace and erase a number. Use the keypad to edit the number and press MENU/SELECT. The screen displays ENTER NAME. Press REMOVE to backspace and erase a character or press and hold REMOVE to delete the entire name, and then use the keypad to edit the name (see Character chart on page 16) and then press MENU/SELECT. The screen displays Stored and youll hear a confirmation beep.

Delete from the directory
Press / or MENU/SELECT three times to enter the directory. Press or to scroll to the desired entry and then press MENU/SELECT. To delete an entry Press REMOVE.The screen displays Deleted and youll hear a confirmation beep. To delete all entries Press and hold REMOVE. The screen displays Delete All? Press MENU/SELECT. The screen displays Deleted and youll hear a confirmation beep.

Deleted

Delete all?

About caller ID

If you subscribe to caller ID service from your local telephone company, this feature displays the name and telephone number of the caller before answering a call (even when you are on another call). The caller ID features of this product will work only if you subscribe to caller ID service and both you and the caller are in areas offering caller ID service, and if both telephone companies use compatible equipment. Contact your local telephone company if: you have both caller ID and call waiting, but as separate services (you may need combined service), you have only caller ID service, or only call waiting service, you do not subscribe to caller ID or call waiting services but wish to try them. There may be fees for these services, and they may not be available in all areas. This product can be used without subscribing to either caller ID or combined caller ID with call waiting service, although the caller ID features of this product will not function.

Call log

Due to regional service differences, the caller ID information may not be available for every incoming call. In addition, the callers may intentionally block their names and/or telephone numbers. The time is automatically set and updated with incoming caller ID information if you subscribe to this service.
The information of the caller will be displayed if you subscribe to caller ID service from your local telephone company. The call log can store up to 50 entries. Each entry may consist of a number up to 20 digits and a name up to 15 characters. If the number consists of more than 20 digits, the last 20 digits will be displayed and stored. If the name consists of more than 15 characters, the first 15 characters will be displayed and stored. Entries are displayed in chronological order with the newest entry first. When the call log is full, the oldest entry will be deleted to make room for new incoming call information. The screen displays Empty if there is no record in the call log. The screen displays New if there are new call log entries (missed and unread calls).

This is a long distance call.

Battery

After the battery is fully charged for 16 hours, you can expect the following performance:
Operation While in use (talking) While not in use (standby*)
*Handset is off the telephone base but not in use.
Operating time 10 hours 100 hours
The battery needs charging when: A new battery is installed in the handset. Battery indicator on screen is flashing. The telephone beeps when taken off the telephone base. CAUTION: 1. Use only the supplied battery (part number 89-1326-00-00) or equivalent. To order a replacement, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377. 2. Do not dispose of the battery in a fire. Check with local waste management codes for special disposal instructions. 3. Do not open or mutilate the battery(ies). Released electrolyte is corrosive and may cause burns or injury to the eyes or skin. The electrolyte may be toxic if swallowed. 4. Exercise care in handling batteries in order not to create a short circuit by letting them come into contact with conductive materials such as rings, bracelets, and keys. The battery and/or conductor may overheat and cause burns. 5. Charge the battery(ies) provided with or identified for use with this product only in accordance with the instructions and limitations specified in this manual. WARNING:
TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO WATER OR ANY TYPE OF MOISTURE.
Important safety instructions
When using your telephone equipment, basic safety precautions should always be followed: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4. Do not use this product near water (for example, near a bathtub, kitchen sink, or swimming pool). 5. Do not place this product on an unstable surface such as a table, shelf or stand. This product may fall, causing serious damage. 6. Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation. To protect them from overheating, these openings must not be blocked by placing the product on a soft surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat register. This product should not be placed in an area where proper ventilation is not provided. 7. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply in your home, consult your dealer or local power company. 8. Do not allow anything to rest on the power cord. Do not install this product where the cord may be walked on. 9. Never push objects of any kind into this product through slots in the telephone base or handset as they may touch dangerous voltage points or create a short circuit that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product. 10. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the telephone base or handset other than specified access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used. 11. Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock. 12. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions: A. When the power supply cord or plug is damaged or frayed. B. If liquid has been spilled onto the product. C. If the product has been exposed to rain or water. D. If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operation instructions, as improper adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation. E. If the product has been dropped and the telephone base and/or handset has been damaged. F. If the product exhibits a distinct change in performance. 13. The power unit is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet. 14. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of electric shock from lightning. 15. Do not use the telephone to report a gas leak in the vicinity of the leak. 16. Only put the handset of your telephone next to your ear when it is in normal talk mode. CAUTION: Use only the power adapter provided with this product. To obtain a replacement, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377.

SAVE THESE INSTRUCTIONS

www.vtechphones.com 29

Troubleshooting

Problem
My telephone does not work at all.
If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www. vtechphones.com, or call 1 (800) 595-9511; in Canada, call 1 (800) 267-7377.

Suggestion

Make sure the battery is installed and charged correctly (page 2). For optimum daily performance, return the cordless handset to the telephone base after use. Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch. Make sure the telephone line cord is plugged firmly into the telephone base and the wall jack. Unplug the units electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to synchronize. Charge the battery in the cordless handset for at least 16 hours. Remove and re-insert the battery. If that still does not work, it may be necessary to purchase a new battery. Disconnect the telephone base from the jack and plug in a working telephone. If this telephone does not work, the problem is probably in the wiring or the local service. Call the local telephone company. Place the handset in the telephone base for recharging. Remove and re-install the battery and use it normally until fully discharged, then recharge the handset on the telephone base for 16 hours. If the above measures do not correct the problem, the battery may need to be replaced.
Low Battery is displayed on screen.
The battery does not charge in the handset or the handset battery does not accept charge.
Make sure the handset is placed in the telephone base correctly. The CHARGE light on the telephone base should be on. Remove the battery from the handset and then re-install it in the handset. Put the handset back to the telephone base and charge for 16 hours. If the cordless handset is in the telephone base but the CHARGE light is not on, see The charge light is off in this section. It may be necessary to purchase a new battery. Please see the Battery section of this users manual (page 28). The telephone might be malfunctioning. Please see the Warranty section of this users manual (page 39) for further instruction. Clean the charging contacts on the cordless handset(s) and telephone base each month using a pencil eraser or a dry non-abrasive fabric. Make sure the power adapter and telephone line cords are plugged in correctly and securely. Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one minute for the cordless handset and telephone base to reset. The telephone might be malfunctioning. Please see the Warranty section of this users manual (page 39) for further instruction.

There is noise or interference during a telephone conversation. My calls cut in and out when I am using the cordless handset.
The handset may be out of range. Move it closer to the telephone base. Appliances or other cordless telephones plugged into the same circuit as the telephone base can cause interference. Try moving the appliance or telephone base to another outlet. Other electronic products can cause interference to your cordless telephone. Try installing your telephone as far away as possible from the following electronic devices: wireless routers, radios, radio towers, pager towers, cellular telephones, digital telephones, intercoms, room monitors, televisions, VCRs, personal computers, kitchen appliances, and other cordless telephones. Microwave ovens operate on the same frequency as your telephone. It is normal to experience static on your telephone while the microwave oven is operating. Do not install this telephone in the same outlet or near a microwave oven. If your telephone is plugged in with a modem or a surge protector, plug the telephone (or modem/surge protector) into a different location. If this solves the problem, re-locate your telephone or modem farther apart from each other, or use a different surge protector. The layout of your home or office might be limiting the operating range. Try moving the telephone base to another location, preferably a higher location for better reception. Disconnect the telephone base from the modular jack and plug in a corded telephone. If calls are still not clear, the problem is probably in the wiring or local service. Contact the local telephone company (charges may apply). If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact the local telephone company (charges may apply). Do you have DSL service? If yes, you need to have a DSL filter installed at every telephone jack that has a telephone connected to it. Contact your DSL service provider for filter information.
I hear other calls when using the telephone. I hear noise in the cordless handset, and none of the keys or buttons work. My caller ID features are not working properly
Disconnect the telephone base from the telephone jack. Plug in a different telephone. If there are still other calls, the problem is probably in the wiring or local service. Call your local telephone company. Make sure the telephone line cord is plugged in securely.

Caller ID is a subscription service. You must subscribe to this service from your local telephone company for this feature to work on your telephone. The caller may not be calling from an area which supports caller ID. Both you and the callers telephone companies must use equipment which are compatible with caller ID service. If you subscribe to DSL service, install a DSL filter to the telephone line between the telephone base and the telephone line jack. Contact your DSL service provider for filter information. Make sure you subscribe to caller ID with call waiting features provided by the local telephone company. The caller may not be calling from an area which supports caller ID. Both you and the callers telephone companies must use equipment which are compatible with caller ID service. If you subscribe to DSL service, install a DSL filter to the telephone line between the telephone base and the telephone line jack. Contact your DSL service provider for filter information.
The system does not receive caller ID or the system does not display caller ID during call waiting.
My cordless handset beeps and is not performing normally.
Make sure the power cord is securely plugged into the telephone base. Plug the unit into a different working electrical outlet not controlled by a wall switch. Move the cordless handset closer to the telephone base. It may be out of range. Reset the telephone base by unplugging the units electrical power. Wait for 15 seconds and plug it back in again. Allow up to one minute for the cordless handset and the telephone base to synchronize. Other electronic products can cause interference to your cordless telephone. Try installing your telephone as far away from these electronic devices as possible: wireless routers, radios, radio towers, pager towers, cellular telephones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless telephones. If the unit is not responding normally, try putting the cordless handset in the telephone base. If it does not seem to respond, try the following (in the order listed): Disconnect the power to the telephone base. Disconnect the battery on the cordless handset. Wait a few minutes before connecting power to the telephone base. Re-install the battery and place the cordless handset into the telephone base. Wait for the cordless handset to synchronize its connection with the telephone base. Allow up to one minute for this to take place.

Common cure for electronic equipment

Operating range

This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a certain distance ----which can vary with the locations of the telephone base and handset, the weather, and the layout of your home or office. When the handset is out of range, the handset will display CONNECTING. The user can access the handset directory, and certain parts of the menu system, i.e. handset setting, but not the time setting and telephone base setting. Not available will be displayed if access is denied. If there is a call while the handset is out of range, it might not ring, or if it does ring, the call might not connect well when you press /FLASH. Move closer to the telephone base, then press /FLASH to answer the call. If the handset moves out of range during a telephone conversation, there might be interference. To improve reception, move closer to the telephone base.

Maintenance

Taking care of your telephone Your cordless telephone contains sophisticated electronic parts, so it must be treated with care. Avoid rough treatment Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower. Electrical storms Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, take caution when using electric appliances during storms. Cleaning your telephone Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or a mild soap. Do not use excess water or cleaning solvents of any kind.
Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL. Then pull the unit out by the unplugged cords.
About cordless telephones
Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones. Electrical Power: The telephone base of this cordless telephone must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the cordless handset if the telephone base is unplugged or switched off, or if the electrical power is interrupted. Potential TV Interference: Some cordless telephones operate at frequencies that may cause interference to televisions and VCRs. To minimize or prevent such interference, do not place the telephone base of the cordless telephone near or on top of a TV or VCR. If interference is experienced, moving the cordless telephone farther away from the TV or VCR will often reduce or eliminate the interference. Rechargeable Batteries: This product contains either Nickel-Cadmium or Nickel-Metal Hydride rechargeable batteries. Exercise care in handling batteries in order not to create a short circuit with conducting material such as rings, bracelets, and keys. The battery or conductor may overheat and cause harm. Observe proper polarity between the battery and the battery charger. Nickel-Metal Hydride Rechargeable Batteries: Dispose of these batteries in a safe manner. Do not burn or puncture. Like other batteries of this type, if burned or punctured, they could release caustic material which could cause injury.

4. Product to the extent that the problem is caused by use with non-VTech accessories; or 5. Product whose warranty/quality stickers, product serial number plates or electronic serial numbers have been removed, altered or rendered illegible; or 6. Product purchased, used, serviced, or shipped for repair from outside the United States of America or Canada, or used for commercial or institutional purposes (including but not limited to Products used for rental purposes); or 7. Product returned without valid proof of purchase (see item 2 below); or 8. Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit. How do you get warranty service? To obtain warranty service in the United States of America, please call 1 (800) 595-9511; in Canada, please call 1 (800) 267-7377. NOTE: Before calling for service, please review the users manual - a check of the Product controls and features may save you a service call. Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the Product(s) to the service location. VTech will return repaired or replaced Product under this limited warranty to you, transportation, delivery or handling charges prepaid. VTech assumes no risk for damage or loss of the Product in transit. If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty. What must you return with the Product to get warranty service? 1. Return the entire original package and contents including the Product to the VTech service location along with a description of the malfunction or difficulty; and 2. Include valid proof of purchase (sales receipt) identifying the Product purchased (Product model) and the date of purchase or receipt; and 3. Provide your name, complete and correct mailing address, and telephone number. Other Limitations This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or oral communications related to this Product. VTech provides no other warranties for this Product. The warranty exclusively describes all of VTechs responsibilities regarding the Product. There are no other express warranties. No one is authorized to make modifications to this limited warranty and you should not rely on any such modification. State/Provincial Law Rights: This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province. Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the Product is fit for ordinary use) are limited to one year from date of purchase. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the Product or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this Product. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer. If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the Limited Warranty.
If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service. The telephone company is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone company is required to inform you of your right to file a complaint with the FCC. Your telephone company may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product. The telephone company is required to notify you if such changes are planned. If this product is equipped with a corded or cordless handset, it is hearing aid compatible. If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please: Remain on the line and briefly explain the reason for the call before hanging up. Perform such activities in off-peak hours, such as early morning or late evening. Industry Canada This equipment complies with regulations RSS-213 and CS-03 of Industry Canada. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. The term IC: before the certification/registration number only signifies that the Industry Canada technical specifications were met. The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five. This Class B digital apparatus complies with Canadian ICES-003.