Gathering experiences from patients, families and staff through various mechanisms such as observations, interviews and identifying touch points is having a positive effect on designing environments that better meet and exceed patient’s needs. In this course you will learn an approach to systematically understand how to design, manage and deliver services and care to patients/families for an improved patient experience.

We encourage you to join Part 2 of this course. This one hour facilitated classroom offers you an opportunity to share ideas and learn from each other.