I did all that, still cannot delete email messages. Called Help desk 3X, no one seems to understand an iPhone 5C (especially me), like to return to my trusty Blackberry, but it is now obsolete, so they say.

I am having same issue with duplicate emails. When I chatted with tech support, they said the new server does not allow the option to forward without saving a copy to the original folder. He said there is no fix for it.

I set up my new email a few days ago. They are coming in. However, I can't send or put them in trash. I reset the email account today and it did not fix it. The Homestead server is not working? What do I do? I have to have email!

I complete the upgrade of the E-Mail (new) this AM seems to work fine on my Mac
but I have to use Webmail to trash junk mail i get a message that the message can't be move to trash? Any solution to that problem?

I'm really sorry Chris that you're having so many problems. Personally, I love the new format. No more spam. But this may be because I'm not using it on the web but through my mac mail and other apple devices.

To fix the issue with trash on your iPhone you need to go to advanced settings and move them to the servers. Apple creates their own folders and uses them by default. Follow the pic above and make sure to follow step 6 or it won't work Best of luck!!!

Apple creates their own folders. You need to go to the advanced settings and move the sent and trash folders to the server. Follow the pics above. Make sure to complete 6 or it won't work. Best of luck!

Across all my devices (iOS and OSX) I get an error message telling me that "The message could not be moved to the mailbox Trash) immediately after deleting a message. This did not happen pre "upgrade". Suggestions??

I have got everything working on my phone but this. It was a struggle but it works. Just can not figure how to do this.
Also havn't looked at how to find email from web yet. Any instruction would be helpful.

When I go into advanced and click on "deleted mailbox" I get "on my iphone" with Trash underneath that like the image above. However underneath "on the server" the only choice I have is "inbox". I can not select "trash" underneath On the Server because it is not there to be selected. Help please

since being upgraded to new format, when i check email in my iphone. each time a message is downloaded, it shows up and being from "No Sender" "No Subject" "This message has no content" and always dated 12/31/69. When I check on my computer with outlook the complete message is there.

You most likely just need to map the correct folders as shown above. Another option is to configure with the exchange settings instead, which may actually work better. See steps here: https://community.homestead.com/homes...

For anyone who is struggling with deleting emails, or mapping to the correct deleted items folder, you may want to consider using the Exhange configuration instead of the POP, or IMAP options. This options has some nice advantages as it not only syncs emails on the server to your device, but also your calendar and contacts. Visit this page for instructions: https://community.homestead.com/homes...

The post above explains how to map the phone to the correct folder which will resolve the problem. Another alternative is to use the exhange setting instead. This does require an Hmail suite account, $3 per month, but provides more functionality. https://community.homestead.com/homes...

Mike, I think the buttons engage after I connect to the internet some other way - like I did by linking to this site from an older email. Otherwise, the items I have attempted to delete just sit there until I do something - sometimes for hours. I don't have this problem with other websites so I don't think it is my computer. Jane

That sounds like a network issue. If it's not a constant on, connection then you probably have to do something that triggers the phone to connect to a network. You may need to check your phones network settings (or call Apple) to see if there's an option that can be changed.

If you are referring to the OX webmail application and not the phone then it could be a different issue. The webmail will time out after a period of inactivity so you may need to refresh or log back in. However if you are logged in and active there should be very little, or almost no delay when deleting emails.

It is the webmail and not the phone as I am on cable and not phone, but it could be related to inactivity. However, even if it is, the refresh button does not correct the problem. Logging out and back in does seem to work but is a nuisance. Jane

I am using iMail, I am unable to delete
emails on mac mail, so I have tried these steps, however there is no
such option like Mail, Contacts & Calendars on mac mail.

In the Mail, Contacts & Calendars preferences box on my Mac, I am only finding options for Mail and Notes (not trash, which is what I need to select to fix this). I have tried to go to "Advanced..." but when I click on that, I need to enter my IMAP Path Prefix. The "Port:" field says 143. How can I get to the settings where I need to sync my trash with iMail and homestead?

I can move messages to the trash on my iPhone, but, I have the opposite problem. I cannot move messages to Trash on my Macbook Pro!! Please help. This is driving me crazy that I have to go to the website or phone to move messages! I want my Macmail to be able to do all of this!