November 25, 2005

According to production analyst Catherine Madden in The Star’s story (“GM Slims down to lift profits,” 11/22, A-1) General Motors has endured 20 years of perceived poor quality. It is beyond my comprehension how a major U.S. company can accept 20 years of perceived low-quality products when the solution is clear: Offer a 150,000-mile bumper-to-bumper warranty on all new cars.

I own three Toyotas, each with over 150,000 miles. Unless GM gives me a reason to take a chance, why should I change?