I just got through to RIM tech support and they said they are experiencing a nationwide outage, at least in the US. Not sure if this is everyone, or if it's just widespread and is affecting multiple areas. There is no ETA on the resolution. I am located in Hawai`i and my BES got disconnected at about 2:21pm local time (8:21pm Eastern, we're six hours behind) with error messages "Ping Response not received" and "Connection failed". It reconnected at about 3pm but emails were still not going through, ending up with a red X and error messages "Failed to contact service", "General send failure", and "Transaction error - timeout". A few did come through at 3:50pm but that was it. I guess we will just have to wait. Much as it's inconvenient to my users, it really is nice sometimes for these problems to be out of my hands! ;) I wonder if we'll see this on the news tomorrow...

I just spoke with our support at Rogers - they have no ETA at this time, and could not provide any details about it.

All 9 of my BES servers (4500 users) are connected, but there is no mail flow. I've seen one or two messages trickle through, but for all intents and purposes, we've been down since before 8:32 (the time they say the service went down).

But this is a BB forum. If people are upset and want to vent about the fact that their devices are not functioning properly, this is a good place for them to do so. If this were a thread about VaTech, then your comment would be appropriate. As it stands, I know you are a mod, but just lighten up a little maybe?