is there something i have to enable or anything
i have had the code checked over and my php coder said the code is fine its the server thats making script error ..
is there anything i can do to make this work ???

Staff Member

Clear your cookies and history for the site and try visiting it again. It appears the existing session is probably owned by the wrong user (it's possible the host changed something while you had the session set). If clearing the cookies in your browser does not work, you'd need to contact your hosting provider to see if they can assist further on this coding issue.

You might also check the site in a proxy to see if you get the same error. Since sessions should be user dependent, you shouldn't see any errors if it is a cached session on your system. You can try proxify.net or kproxy.com to see what they show for your site.

Staff Member

If the image isn't loading, it would be due to GD and/or TTF (FreeType) not being enabled in WHM > EasyApache (Apache Update) for the PHP Exhaustive Options list (Step 6 of EasyApache). If you are not the server administrator, you'll need to contact your hosting provider to ask them if they would be willing to recompile Apache to enable GD and TTF (FreeType) on the machine.

You can check if FreeType is enabled by creating a phpinfo page and checking for it:

Code:

<?php
phpinfo();
?>

Put that code into a page called phpinfo.php and then load the url in a browser. In the phpinfo page that loads, check for GD and FreeType to see if it is compiled on the machine. If not, then your host is the only one who can enable it if you do not have root SSH or root WHM access.

If the image isn't loading, it would be due to GD and/or TTF (FreeType) not being enabled in WHM > EasyApache (Apache Update) for the PHP Exhaustive Options list (Step 6 of EasyApache). If you are not the server administrator, you'll need to contact your hosting provider to ask them if they would be willing to recompile Apache to enable GD and TTF (FreeType) on the machine.

You can check if FreeType is enabled by creating a phpinfo page and checking for it:

Code:

<?php
phpinfo();
?>

Put that code into a page called phpinfo.php and then load the url in a browser. In the phpinfo page that loads, check for GD and FreeType to see if it is compiled on the machine. If not, then your host is the only one who can enable it if you do not have root SSH or root WHM access.

Click to expand...

i am root .. and i have checked this and seen it is indeed enabled ..
is there anything other that could cause this not to work ?

Staff Member

Did you check the error log previously noted in my initial post for any possible error messages for this new issue? If there's some missing component, it should possibly error in the Apache or account's error log.

Otherwise, I cannot think of anything beyond GD and TTF (FreeType) missing. Of note, FreeType is a requirement, so if you only have GD and FreeType does not show as enabled in the phpinfo page, the image will not show up.

Staff Member

It should mean it is enabled for both of those components. Did you locate anything else showing in the error logs? You may need to contact the provider for the script application to ask for further assistance if the image isn't showing, since you have GD and FreeType enabled.