Q1: Where can I access data or user manuals for Realtek graphic/audio controller chips?

A1: Data or user manuals are available from the Realtek web or ftp site under the manuals directory. Some earlier files were done with FrameMakerII, and later ones were done with MS Word.

Note: There are no conversion schemes available to convert from FrameMakerII to Word format.

A1: Data or user manuals are available from the Realtek web or ftp site under the manuals directory. Some earlier files were done with FrameMakerII, and later ones were done with MS Word.

Note: There are no conversion schemes available to convert from FrameMakerII to Word format.

Q2: Does my graphic/video board support software MPEG1 decode?

A2: Of the Realtek ALGXXXX series of graphic controllers, only ALG2302+ALG1301, ALG2564 & ALG25128 chips have MPEG decode capability.

Q3: Does my video driver support DirectX 5.0?

A3: If you own the Realtek ALG2032 or ALG25128/2564, your driver will be constantly updated for DirectX support. Models other than 2032/2564/25128 are not guaranteed to support the latest version of DirectX as they are phased-out products and limited resources are expected.

A3: If you own the Realtek ALG2032 or ALG25128/2564, your driver will be constantly updated for DirectX support. Models other than 2032/2564/25128 are not guaranteed to support the latest version of DirectX as they are phased-out products and limited resources are expected.

Q4: Will my Win95 video driver work under Windows 98?

A4: Yes, the Windows95 driver will still work under Windows98. However, multiple screen functions will not be supported.

Q5: How can I change the refresh rate of my video card?

A5: If the "Realtek Refresh" tab does not appear under DISPLAY settings after installing the driver, there is no support for the refresh change.

Note#1: 'ASCAN.EXE' can be used to change refresh but only in DOS, and it is available for download from the Realtek website.

Note#2: ALG2032PCI & ALG2564 will support the refresh function supplied by Win98, but graphic controllers other than ALG2032/ALG2564 (i.e.ALG2228/ALG2301/ALG2302..) will not.

A5: If the "Realtek Refresh" tab does not appear under DISPLAY settings after installing the driver, there is no support for the refresh change.

Note#1: 'ASCAN.EXE' can be used to change refresh but only in DOS, and it is available for download from the Realtek website.

Note#2: ALG2032PCI & ALG2564 will support the refresh function supplied by Win98, but graphic controllers other than ALG2032/ALG2564 (i.e.ALG2228/ALG2301/ALG2302..) will not.

Q6: Will the video card support dual (two) monitors as supported from WIN98?

A6: No, due to hardware limitations, there is no support for dual monitors.

Q7: I need updates in compliance to the current VESA spec.

A7: VESA is supported as part of the firmware (VGA BIOS), and there has not been or will be any updates for it.

Note: No VGA BIOS updates are available for our entire line of VGA controllers.

A7: VESA is supported as part of the firmware (VGA BIOS), and there has not been or will be any updates for it.

Note: No VGA BIOS updates are available for our entire line of VGA controllers.

Q8: I have Windows 95, 8 MB RAM, super VGA monitor (non-name brand) capable of up to 1024x768 Non-Interlace. I downloaded your Win95 driver software and installed it, but Win95 keeps telling me I have a hardware conflict. I've tried configuring it at different resolutions but seem to have problems with all.

A8: Pleased check your system if there are any of IRQ / DMA or any I/O addres conflicts. This problem is probably from a Sound, LAN or any other add-on card.

Turn your system power off and remove Add-on cards, except for the VGA and IDE Card. Then check operation. If the problem does not exist, add the other add-on cards one-by-one until the problem occurs. This will help you identify the card at fault.

In addition, you can use Win 95 trouble shooting to solve the conflict problem.

Q9: I have downloaded the Windows 95 3105i video driver. The driver appears to be working properly but only in 16 colors. When I try to operate 256 colors windows states that the device is not working properly.

A9: The RTG-3105i does not support modes above 256 colors in Windows 95, only 16 color modes are supported. If you need higher color modes, you will need another VGA card.

A9: The RTG-3105i does not support modes above 256 colors in Windows 95, only 16 color modes are supported. If you need higher color modes, you will need another VGA card.

Q10: Do I have ALG2302+ALG1300 or ALG2302+ALG1301 graphic controller?

A10: You will need to remove the board and check it out physically. Part number ALG1300 or ALG1301 is imprinted on the chip (44-pin PLCC). ALG2302+ALG1301 has the MPEG decode function, and ALG2302+ALG1300 does not.