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Patient satisfaction: Eastern Ontario’s top performers

Author of the article:

Ottawa Citizen

Publishing date:

May 6, 2014 • 1 minute read

Deep River and District Hospital

First among 113 Ontario hospitals for overall acute in-patient care, with 100 per cent of patients ranking it good, very good or excellent. In terms of patients’ likelihood to recommend it to family or friends, it scored in the 90th percentile among all hospitals, as did its emergency department among small hospitals.

University of Ottawa Heart Institute

With 94 per cent of in-patients saying they’d recommend it, the Heart Institute leads the province in that category. It’s also first among Ontario academic hospitals in overall care, with a satisfaction rate of 98.9 per cent and in the 90th percentile among all types of hospitals.

Children’s Hospital of Eastern Ontario

No. 1 for pediatric patient care among 21 hospitals in the province, beating out Toronto’s Sick Children’s Hospital, which topped the charts for likelihood to recommend.

Almonte General Hospital

First among 37 hospitals that surveyed maternity patients, both for overall care and likelihood to recommend. Also scored first among small hospitals and in the 90th percentile overall for patients’ likelihood to recommend its emergency department.

Kemptville District Hospital

In 90th percentile among 113 hospitals in the province for overall care and patients’ likelihood to recommend.

Renfrew Victoria Hospital

In the 90th percentile for overall care among all hospitals in Ontario.

Winchester District Memorial Hospital

In the 90th percentile for likelihood to recommend among all hospitals and community hospitals, as well as for its emergency department.