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Superfast Business - Moving to the Cloud

Superfast Business - offers fully funded support to help ambitious businesses in the South West with a focus on rural areas identify, maximise and profit from the opportunities that superfast broadband and new technologies present. They have a team of expert advisers, a programme of events on hot topics offering inspirational insights and practical solutions and access to IT specialists and knowledge.

The service is aimed at businesses who have heard superfast broadband is coming to their area or are already experiencing good connection speeds and fulfill ERDF eligibility criteria.

Register on their website today to see if your business is able to access the full support package and keep up to date with the latest technologies and information.

By 2016 the G20 internet retail will reach $4.2 trillion in the G-20 economies

In the UK it’s 12% for high web and 4% for low webSource Boston Consulting The $4.2 Trillion Opportunity March 2012The Internet Economy in the G-20Take this for technology too https://publicaffairs.linx.net/news/wp-content/uploads/2012/03/bcg_4trillion_opportunity.pdfFigures for ‘high-web’ and ‘low-web’ show very clearly the correlation between good use of digital talent and business success

The market appears to be moving from a hype-driven, early-adopter push toward solving real business problems for enterprises and government agencies. http://pro.gigaom.com/report/cloud-and-data-first-quarter-2013-analysis-and-outlook/?utm_source=cloud&amp;utm_medium=editorial&amp;utm_campaign=auto3&amp;utm_term=548912+dropbox-yes-we-were-hacked&amp;utm_content=gigabarb

A cloud solution solution can be made up of a app/infr/plat or all three. Theses are all things that can be moved into the cloud. You can access any of those things with these devices. Application (365, xero etc0 Infr – VM runnign sage… platform – identity – ativedomina domain log-in getting into the system in the first place

Software as a Service (SaaS):This is a complete preconfigured application environment, for example salesforce.com or Google Apps. The customer simply consumes the application as a service, usually on a per-user basis, and has no long-term commitment (but equally almost no control).Platform as a Service (PaaS): This adds a complete software stack; for example LAMP (Linux, Apache, MySQL, PHP/Perl). Each customer is then able to write or load applications into this known environment, with the provider responsible for expanding or contracting the Cloud infrastructure and/or the software landscape to meet changing demands.Infrastructure as a Service (IaaS): The flexible provision of CPU capacity, data storage, network bandwidth and basic operating system. Each customer is responsible for running their software stack on top, and is able to re-size the underlying Cloud Infrastructure (CI) on demand.

Private cloud – separate stack. Google APPS is not private and can never be.

We are atlaking today about public

In last five years used a dongle to move around large files. Dropbox is a large dongle. Dropbox is the first to the party so has the market share currently.Not great for security Box.com or Skydrive shared and easy passwords. Big problems was passwords were not kept in encrpyted file. Not something you would rely the busienss on.

I currently have 9.25Gb storage

Drive has only been around for about a year, and this more enterprise and had far better understanding of security. Have to have a Gmail account and sep email address.

Weak and woolly response. 2 versions 1st is a public free service. 25gb is part of 365. It’s integration is excellent at base level.

Danger with these is that these type will want to end up with Google and 365 and dropboxHow many subscribers have you got?detailed syncing options, and can back up or sync any files or folders you choose on your system, SugarSync can work like a backup client, The service keeps an impressive revision history for each of your files, lets you share, lock down, or password protect individual files on the web or on the desktop, and even makes streaming media to your mobile devices easyget 5GB for free, desktop apps for OS X and Windows mobile apps for iOS, Android, and Windows Phone

Without using 365 or Google Apps

Great for server back up and a secure server second phase back up. Remote backup

CRM in Podio basic and few days –podio and google work well together

Big battle ground for the industry is the instant messaging war. MS are making massive strides intot he market by buying Skype. Email in the cloud and sending attachments to each other. The next logical step is seeing each others eyeballs. I’m sitting 280 miles away and we are building a presentation together. If you belive Google is great then Hangouts is great. All email contacts are in together. In Microsoft Lync/Skype a really important event. Lync world will have a telephone number attached to your Lync account. Skype will really blend into Lync.If you have a live.com email address, skydrive, skype connectivity and Facebook. This is the area that massively benefit with superfast broadband

Sharepoint marketplaceThis is designed to make larger companies to move to the cloud without loosing their ways of thinking. IT is about businesses that has already invested in MS like call centres, Dynamics CRM with other Dynamics, Lync,It is too difficult for larger businesses over 10 to APIMS know how to make their software talk to each other.Inside dynamics, take a call, allocate ticket to desk and allocate this. In Google using Google apps and Zen desk you can’t do a seemless transaction.Reseller 80% 365 a monthExtended CRM argumentKerry businesshas 30 staff and has to use 365 as Google’s promise doesn’t deliver. Religious debate. Maverick go with Google and if you want things to work fully in 3 years time use 365

Cost - Need to connect MS office into Google Apps and other costs for integration

This is a case study of a client near Launceston that have created their own cloud cluster – software as a service

More innovativeAgile, more flexibleMotivatedCreativeCDW surveyed* 1,242 IT decision makers in August and September 2012. The sample size results in a margin of error of ±2.7% at a 95% confidence level. The margin of error for industry sub-groups is ±7.9% at a 95% confidence level

Superfast Business - Moving to the Cloud

2.
Serco Internal
What is superfast business?
• Superfast Business is a European Funded programme of fully
funded business support for SMEs
• Delivered by Peninsula Enterprise, working with the Local
Authorities & Connecting Devon & Somerset broadband rollout
project

3.
Serco Internal
• Business advice and specialist support to help growth businesses maximise
the opportunities of Superfast Broadband and associated technologies.
• Benefits for businesses can include:
 Competitive advantage through take-up and exploitation of SFBB
 Increased productivity
 Improve access to new markets and business opportunities
 Increase competitive advantage for businesses in rural locations
 More flexible and environmentally friendly working practices
 Increased opportunity for innovation
 Efficiency and timesaving
• Eligibility criteria apply to businesses accessing the service
Superfast Business Support

6.
Serco Internal
1. Register on our website (which incorporates the Knowledge
Hub). www.superfastbusiness.co.uk to unlock access to a range of
resources and materials
2. Check your eligbility
3. Let us know what areas of ICT and technology you might be interested
in
4. Talk to our Client Relationship Co-ordinator to check your eligibility and
arrange an appointment with one of our dedicated Business Advisers
Next Steps
Developing an ICT strategy Developing your ICT network/ infrastructure
Engaging new and existing customers Collaboration
Client Relationship Management Systems Flexible working
Moving your business to the Cloud Business Continuity

19.
Serco Internal
What are the business drivers?
– Need to be more agile
– Need to reduce costs
– Rely less on IT support
– Be more flexible – BYOD
– Increase staff motivation &
retention
And businesses are
demanding more:

20.
Serco Internal
Is the timing right?
• Cloud is not new, it‟s just grown up
• And the environment has grown up too
– Growth of mobile and tablet
– Improved mobile and landline connectivity (?!)
– Reduced costs in mobile and landline tariffs

21.
Serco Internal
Cloud marketplace
The cloud market is expected to reach $20bn by the end of 2016
• Increase 30% for the next 3 years year on year
• 39% of organisations are implementing
or maintaining a cloud solution (up from 28% in 2011*)
• 60% of server workloads will be virtualised by 2014
"Cloud Computing 2013 Overview Report."
*Gartner

27.
Serco Internal
Is it new?
• Access applications and data on the internet rather
than on your „owned‟ equipment
• Natural evolution of technologies & approaches
– virtualisation, automation, integration, and utility computing
• The revolution is around how IT resources are managed and
delivered

37.
Serco Internal
Dropbox has
• Sync and share and store service
• Move around large files not in email
• Support for virtually every operating system
• Works across desktop and mobile
• Lots useful features
• A large third-party developer community taking
advantage of its open APIs to build applications
• or you have another favourite app that uses
Dropbox to keep your files synced across
devices.
• 2GB free storage – get more, up to 16GB
• Pay for more, up to 1TB

43.
Serco Internal
• Microsoft SkyDrive 7GB of storage
• Integrated with Windows, especially Windows 8 and Office 2013
• SkyDrive mobile apps for Windows Phone, iOS, and Android,
• Desktop clients for Windows and Mac make working with your
saved documents and syncing them easy too.
• SkyDrive also has a third-party app ecosystem and open APIs,
and a number of tools that tie nicely into it.
http://windows.microsoft.com/en-us/skydrive/download

48.
Serco Internal
Backblaze
• Simple interface, deployment, function, and pricing.
– unlimited storage for $50 /computer /year.
– Or a business with 5 computers can backup an unlimited
data for $20/month
• Backblaze keeps your critical business data very secure, using a
128-bit key to encrypt data and storing that key with 2048-bit
RSA encryption.
• Backblaze's business plan has a 5-computer minimum.
Purchase Business Backup From Backblaze

49.
Serco Internal
Carbonite
• Download and configure a piece of software and the backup
is handled automatically in the background.
• The Carbonite business online backup service
costs $229/year and allows for an 250Gb amount of data
backup, unlimited computers.
• $599/year, 500Gb
• Business Carbonite

58.
Serco Internal
Unified Communications - The business case
• Reduce travel and training costs as much as 30 %
• Reduce property and facility costs as much as 30-40 %
• Reduce telephony and audio conferencing charges as much
as 40 %
• Reduce cost of voice mail as much as 60 %
• Reduce IT infrastructure and administration cost up to 50 %

72.
Serco Internal
Building the business case
• Business case – moving from Capital expenditure to
Operational expenditure
– Reduce costs of up front payments
– Spread costs over several years
– Pay-as-you-go for what you use
– Quick and easy deployment
– Savings in IT administration and management
– No termination fees, clauses
– Easy to test solutions, Easy to innovate

74.
Serco Internal
Cloud Solution Business or social enterprise ££s
One Off Costs:
Set up 700
Total Set Up Costs 700
Recurring Annual Costs
Ongoing IT email accounts etc. 700
Office 365 small business premium£10.10 per user per
month
848
Total Annual Costs 1548
Total 5 year cost £8,440

75.
Serco Internal
Charity option
Cloud Solution Charity ££s
One Off Costs:
£20 a user one off Microsoft office x7 140
Set up 700
Total Set Up Costs 840
Recurring Annual Costs
hosted email and SharePoint incl desktop versions of office
at charity rates
0
IT support for email accounts etc, remote access 700
Total Annual Costs 700
Total 5 year cost £4,340

79.
Serco Internal
When cloud is NOT a fit
• When the points of integration are not well defined
• When security is so much of a risk that organization just cannot
trust systems that it does not completely control.
• When control is critical to business. If organization cannot afford
to outsource a critical component to anybody who is less than
100% reliable, then cloud computing is not right for it.
• When the core internal enterprise architecture is broken. If
enterprise architecture is dysfunctional, then extending it out to
cloud-delivered platforms is not a good idea.
• When the application requires a native interface.
• When cost is an issue and it has to be considered holistically.

80.
Serco Internal
Business case considerations
Is it an enabler of business growth or drain on cash
flow?
• Look at the total cost of ownership
– Has your current system paid for itself yet? Include residual
costs
– Include costs of specialist support for transition
– Costs/time for procurement and contracts
– Rollout funding, training and investment
– Migration and data cleansing budget
http://searchcloudcomputing.techtarget.com/video/Calcul
ating-cloud-computing-TCO

83.
Serco Internal
Data protection considerations
Protection of data: Businesses cannot delegate
responsibility of data security to their agents
– „Appropriate technical and organisational measures shall be
taken against unauthorised or unlawful processing of personal
data and against accidental loss or destruction of, or damage to,
personal data.‟
• There is great advice and tools on the ICO website:
• http://www.ico.org.uk/for_organisations/data_protection
• Access to data: What guarantees are in place to maintain access to
data?
• http://www.microsoft.com/government/en-gb/public-
services/initiatives/Pages/security-and-privacy.aspx
• http://www.microsoft.com/online/legal/v2/en-
us/MOS_PTC_Security_Audit.htm

84.
Serco Internal
Data protection concerns
Location of data: Where is your data held?
– Is it outside of county, UK, EU or safe harbor?
– „Personal data shall not be transferred to a country or
territory outside the European Economic Area unless that
country or territory ensures an adequate level of protection
for the rights and freedoms of data subjects in relation to
the processing of personal data.‟
• In practice – check cloud provider has data centre within EU
(Check the regulation around your website too)
• Check safe harbor here http://safeharbor.export.gov/list.aspx
• Check Microsoft compliance http://www.microsoft.com/online/legal/v2/en-
us/MOS_PTC_Security_Audit.htm

85.
Serco Internal
Service level Agreements
• Service-level agreements (SLAs): Are there guarantees that the
cloud provider will meet required levels of service?
– What percentage of the time services will be available and any
service credits for failure to comply
– The number of users that can be served simultaneously
– Specific performance benchmarks to which actual performance
will be periodically compared
– The schedule for notification in advance of network changes that
may affect users
– Help desk response time for various classes of problems
– Dial-in access availability
– Usage statistics that will be provided.
– Have a look at HP‟s SLA https://www.hpcloud.com/SLA

86.
Serco Internal
• Disaster recovery: Which technologies are in place to provide
business continuity and backup/recovery needs?
• Check your supplier for disaster recovery service
• Plan for cloud failure – your back up plan might be another
cloud solution (DraaS) or other backup service

88.
Serco Internal
7 things to consider - Cloud
1. Start small, try it and see if it fits.
2. Consider cultural changes and build this into the plan
3. Consider due diligence of the software providers - How many
subscribers have you got – 200,000 then it has legs
4. Look for references, check testimonials
5. Select a supplier that can deliver high service levels –a
dedicated support team and round the clock monitoring
6. Be clear on how flexible and scalable your solution is –what is
their partner and API network like?
7. Check out their data security credentials – is the service
compliant with UK data protection law and your own client
contracts?

91.
Serco Internal
Royal Opera House case study CW 2013
a Hybrid cloud setuP
Royal opera House (RoH) cto Rob Greig‟s
it strategy involves adopting public cloud
infrastructure for online booking and he
aims to have RoH‟s content infrastructure
in the cloud with a “web 2.0” perspective.
“it is simple – put the content in its natural habitat on the internet.
so we upload
videos on youtube and photos on flickr and
bring it all together,” he says.
the organisation is using a private cloud
setup to host its financial systems and
process the payment transactions. “With

95.
Serco Internal
• 5. HaaS - Hardware as a Service
• Hardware as a Service is more than just leasing PCs. HaaS
providers typically deal with the full desktop lifecycle including
procurement and replacement of PCs, proactive patching and
OS level software and IT monitoring. It's usually a pay-as-you-go
or subscription model. Some definitions of HaaS includes other IT
hardware. For this list, I refer to this as IaaS or Infrastructure as a
Service. I found that Haas providers served a local market. I am
sure this will change in the coming years.
• Vendors:
• i-manage (Omaha, NE)
• MSP On Demand

96.
Serco Internal
• 3. DaaS - Desktop as a Service
• Desktop as a Service (Daas) represents a new paradigm of
desktop applications. We are used to Microsoft Office or our
favorite accounting application being installed and run on our
local computer. This works fine but when you need to deploy
an upgrade or patch one of the subsystems, this scenario
becomes very inefficient. Multiply this by a company with
10,000 desktop PCs and you see what kind of overhead this can
result in.
• DaaS results in a virtual desktop delivered on demand. While
many of the "as a Service" solutions are delivered from the
clould, Desktop as a Service applications can be delivered
from the cloud or just delivered from the organization's data
center. Local applications can be delivered remotely using
technology from VMWare or Citrix s well as others. There is a
trend in this space for Desktop as a Service (DaaS).