Gain valuable insights by collecting customer data in real time, across every channel. Analyze the information, then use it to improve responsiveness, make relevant offers – and use your sales and marketing resources more efficiently. SAS helps you:

Understand customer motivations by using real-time data collection, advanced analytics and business logic to reveal factors that play into purchase decisions and sentiment.

Create interactive offers and highly targeted campaigns that really hit the mark by segmenting customers based on cross-channel behavior. Use sophisticated communication optimization algorithms to identify the best times and channels for communicating – and the best offer to present at the perfect moment.

Reduce the time and resources you spend on sales and marketing by optimizing your messages and offers. And use segmentation valuation and next-best-action models to predict customer behavior for more accurate targeting and personalized marketing.

Integrate and decode data from warranties, sales, call centers, technician services, factory records and more. Work quickly to address potential issues. Then link customer feedback and expectations with design, engineering and manufacturing. With SAS, you can:

Fix problems fast. Spot quality and performance issues before they escalate into customer problems by rapidly analyzing large quantities of data using predictive modeling. Use root-cause analysis to troubleshoot and correct issues fast, for improved uptime and smoother operations.

Put the customer into the quality loop. Gain insight into real and perceived quality issues by harnessing all types of data from CRM systems, traditional news sites and social media forums. Then integrate the data with your issue detection process for earlier warnings and corrective action guidance.

Spend less, work smarter and keep quality high. Integrate warranty data from multiple sources into a single database, using warranty data analysis to quickly decode its meaning. Ensure high quality at the lowest cost with automated quality control measurement, along with monitoring, tracking and reporting. SAS also supports proven quality methodologies like Lean and Six Sigma.

Stay profitable. Avoid under- or overstocking with highly accurate forecasting that uses patented technology and your choice of models for near-real-time insight. Multiechelon optimization with state-of-the-art simulation calculates optimal inventory policies throughout the service chain. And predictive modeling and what-if analysis show you how different variables affect the supply/demand balance, revenue and margin.

Improve planning outcomes. Generate unbiased consensus forecasts that works in conjunction with the S&OP process. Use time-series forecasting to build models with consideration for intermittent demand, new product launches and retired products. A set of optimization algorithms shows the best action for you to take based on forecast demand.

Make your lending options crystal-clear. And lightning-fast.

Well-informed lending decisions. Higher revenues and fewer delinquencies. And an optimized risk portfolio. Our automotive solutions include mathematical optimization to consider all factors and help you with:

Say yes to the right customers. Determine potential customer value and risk factors by analyzing data for trends and establishing triggers that give early-warning alerts when a customer's behavior is about to change.

Get better returns from collections. Reduce charge-offs and delinquencies by using customer behavioral models to see which customers are most likely to respond and which communication channels will provide the highest return. Mathematical optimization, user-defined constraint modeling and integration with industry-leading predictive analytics make your collections efforts effective and profitable.

Make better decisions, faster. Reduce optimization approaches from days to minutes using a patented algorithm. And access accurate, up-to-date information for making smarter decisions – from loan origination to payoff – using embedded query and reporting tools.