Paul Wilkinson: Communication?…Of course we know how to communicate. What a stupid question!

The IT director of an organization wanted to play the Apollo 13 simulation with his team. 'Although I am interested in the ITIL or Process side of things, I mainly want to focus on people and the way they communicate. We have a lot of young technical people who dive straight into solutions, they don't ...

The IT director of an organization wanted to play the Apollo 13 simulation with his team. 'Although I am interested in the ITIL or Process side of things, I mainly want to focus on people and the way they communicate. We have a lot of young technical people who dive straight into solutions, they don't ...