Managing your subscription

Subscription owners

Having one person maintain and update a Flow account doesn’t work for everyone, so we’ve made it possible to bring in other teammates to help out.

Subscription owners (along with the person who purchased the subscription) can choose a new plan, update billing information, add/remove other subscription owners (with the exception of the account creator), and are automatically added as Admins to workspaces in this subscription.

To add a subscription owner, open Account Preferences by clicking the v next to Flow in the blue header bar.

In the Account Preferences dialog, scroll down to the Team section, and click the "+ Add Owner" link.

Now click the drop down to select a new owner from your existing workspace members and click the "Add Owner" button to save.

You can remove owners any time in Account Preferences by clicking the "Resign" link beside the user’s name.

Working with multiple subscriptions

In Flow, you can be a part of multiple subscriptions. For example, you can own a personal subscription while also being a Subscription Owner in your employer’s’ workspace.

To toggle between them simply click the v next to the Team name above the Team section and select from the options that appear.

Editing your plan

Teams change, so we’ve made it really easy to upgrade or downgrade your Flow plan too. To start making changes, open Account Preferences by clicking the gear icon at the bottom of the workspace switcher.

Under "Subscription" click edit beside your plan to open the Flow Subscription dialog. Then select the new plan you want to use going forward. If your current member or workspace count exceeds that of the plan you want to use, the plan will be greyed out and you’ll have to make the appropriate changes before continuing.

Download invoices

Your invoices are always available for download in your Account Preferences. Under Subscription click the View Invoices link to view all your available invoices. Click to download your invoice as a PDF.

Flow won’t run on your browser. To deliver the best possible experience to
our customers, we took advantage of the latest web technologies that aren’t
supported by your browser. As such, we can only safely support the latest versions of
Safari, Chrome,
Firefox, and
Internet Explorer.
Learn more at browsehappy.com.