Hello,
(message about not finding my order number or email and that we cannot refund what isn't through our store. *paraphrase of course, I know there are rules at some places about reposting original emails*)

Thanks,
Michael

It was AFTER that message where I replied that I had an Xbox. No reply at all. This whole thing is clown shoes. I have to email, tweet, sign up for a board, reply to threads, etc. all for one question.

Asking the same question isn't going to result in a different answer. I explained to you that we're not able to issue refunds on purchases that weren't made through our store, because it's not something we're able to do. I understand your frustration, and I apologize, but we cannot issue direct refunds for purchases that were not made through our store. It's not something we're able to do.