Use the FAQ feature above to find answers to your questions. Use the "contact us" link next to each FAQ to submit a more detailed query to a representative. Click here to view all FAQs by category. If you can not find an answer to your question, click here to contact a representative.

Premium hits are a list of all tenants which have clicked and viewed your rental details. Tenant matches are part of the tenant database, a separate paid service we offer, which gives you a list of all potential tenants seeking a rental in your area. Read more to find out about each separate service Read more

The tenant database is a database of potential tenants who are actively searching for a rental. Each tenant that visits Cityleases.com will enter a rental profile if he/she wants to be contacted by landlords. Cityleases.com saves each rental profile and allows landlords to search for tenants by the relevant rental criteria. The Tenant Database is an effective means of renting a place quickly since within minutes a landlord can send 1000ís of emails to a targeted group tenants. Read more

If you upgraded to the tenant database and still do not have access to the tenant matches, please make sure you have are not confusing this service with upgrading your listing to premium. The tenant database and premium listing are two separate services. Read more to learn about both.. Read more

The tenant database varies in price per city and area. You can access multiple areas within the same state by registering for "All Cities". For those individuals or property managers who wish access on a longer term base can click on the appropriate link to contact us about tenant database discounts. Read more

Emailing the tenants can be easily managed and done effectively using Cityleases.com email messaging features. Read more to learn about the different types of messaging features included in your service. Read more

Stored tenants is a feature which allows a landlord to keep track of potential tenants which he/she has contacted through our service. Using this feature is totally free and is designed to help remind you whom you spoke to, whom you need to get back to, or whom you would like to follow up with. Read more

When emailing potential tenant you can include your Cityleases.com listings, so every tenant will be able reference your available rentals. Read more to learn how to include your rental listing in your email message Read more

When sending any emails to potential tenants you can use the message box and include your phone number here, or you can use our automated feature to include both you name and number. Read more on how to use our automated feature to include your name and number. Read more