I have purchased licenses for Timetracker for VSTS on the Visual Studio Marketplace, so why do my users not have access?
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Marc Schaeffler

December 18, 2018 15:19

Updated

Question

Our Timetracker trial license expired today and we bought licenses on the Visual Studio Marketplace, however, my users don't have access and there are error messages like "You need a valid Timetracker license to proceed further." How do I solve this issue?

Answer

This answer only refers to Timetracker for VSTS (not for TFS), with a license purchased on the Visual Studio Marketplace.

A fairly common issue is that licenses are not assigned to users after the purchase is completed. The trial is valid for all users; it doesn't need to be explicitly assigned to particular users. A license tier however needs to be assigned to users who should have access to use 7pace Timetracker.

You can do that by navigating to https://{your account name}.visualstudio.com/_admin/_users and opening the area where you assign licenses to users.

Here is more help from Microsoft about this page and how to assign users: