1) Sent me an email at 7pm the night before my appointment asking I confirm by 9pm or else I risk losing my appointment--ridiculous; 2) I had to wait outside with my party until they all returned back to the shop which was not a minute sooner than my appointment; 3) Who I assume is the manager seemed not genuine at all, didn't really care to inquire about what I was looking for and just insisted I try on as many dresses as possible. Samples in-store are not taken care of (no other bridal shop's dresses were that damaged) and its probably because they rush and shove you in and out of dresses 4) Good luck getting a reply from them. Emailed them and got a 3-word unclear response AFTER following up with them weeks later. When asked for clarity, I got attitude. If you look through their other negative reviews, you'll see the same attitude from employees commenting on the post. Instead of working to improve their customer service they just attack their customers, all of which are saying the same thing.

Sent on 30/05/2018

Michelle Abramov · Married on 19/05/2019

4.4

Quality of service:

5.0

Responsiveness:

4.0

Value:

4.0

Flexibility:

4.0

Professionalism:

5.0

Great boutique

Beautiful selection of gowns to try on. They are quite unique compared to most stores, but the setup was amazing! My consultant was so helpful and knowledgeable, not pushy at all! She was able to help me narrow down and find a dress I love!

Sent on 17/02/2018

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Erica · Married on 08/09/2018

5.0

Quality of service:

5.0

Responsiveness:

5.0

Value:

5.0

Flexibility:

5.0

Professionalism:

5.0

Found My Dream Dress at Powder!

I visited nearly every bridal salon in Toronto searching for a wedding dress that was modern yet bridal and I finally found it at Powder! The salon is beautiful and their dress selection is unlike any other in Toronto that I saw. I loved how it's only one appointment at a time so it felt really special and intimate. I had wonderful experiences at other bridal salons in Toronto but not until Powder did I feel that a salon really got me and my style. Adriana was wonderful, warm and helpful throughout the whole process. Thank you Adriana for helping me find my dream dress!

Sent on 16/09/2018

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Sandee C · Married on 01/06/2018

5.0

Quality of service:

5.0

Responsiveness:

5.0

Value:

5.0

Flexibility:

5.0

Professionalism:

5.0

Powder - A League of their own

Before I went to Powder I went to some other stores in the city.. One of the high end ones in the fancy area of the city (Yorkville) nearly left me traumatized by how they treated my group and I. It was like an assembly line and they only let me see dresses from specific designers..I actually felt awkward attempting to try to ask about other dresses in the store.. With Powder, I registered before I even got engaged and told the them this in my e-mail.They still were kind of enough to have me and pleasantly accepted my appointment. Me and my girls loved every second of our Powder appointment and were more then happy to say YES to my beautiful dress (because of course he proposed as expected lol!!!!!) One thing I will never forget is how kind and caring Adriana (the owner) was, she was even kind enough to help my mom with a mother of the bride dress with our budget (the dress was a bit out of our budget) - It's the attention to detail and genuine care for her us that will never replace the experience I had there.

Sent on 01/06/2018

Sonia Groe · Married on 06/01/2018

5.0

Quality of service:

5.0

Responsiveness:

5.0

Value:

5.0

Flexibility:

5.0

Professionalism:

5.0

Said Yes to the Dress at Powder!

Can’t say enough about Powder and the service offered by Adriana!!! The selection of unique dresses is by far the best I have seen. Adriana has an eye for what will complement your body type, but also your personality. She makes you feel special, like she has all the time in the world for your appointment, never felt rushed in any way. She just wanted to make sure I was absolutely happy with everything. In the end, we did have a little set back with the dress and Adriana was ON IT!!! She made sure that dress made it in a Couple of days before the wedding! She literally had all hands on deck, from the designer in Israel,
Right down to her alterationists, to make it happen. I put all my faith in her, with no doubts or stress, I knew that everything would be fine. Over and above the fabulous service, her dress selection is so perfectly curated and so exclusive. I felt like a princess, like no one but me would have that dress.