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Air Travel

Sometimes things go wrong when we fly. If your flight is delayed, cancelled or you can’t board your flight due to the airline’s overbooking, you have rights. Equally, if your luggage is damaged, delayed, or lost, you may be able to claim compensation.

Need Consumer Advice?

Having problems getting a refund for a cancelled flight or in getting a faulty product replaced?

ECC Ireland can offer free help advice for passengers and consumers shopping for goods and services in other European countries, Norway or Iceland.

We can also offer free expert help in settling your complaint against an EU-based foreign trader, for example an online seller or airline from another EU country, if you are not happy about how they handled your complaint.