Community Engagement

ComfortDelGro Australia NSW is committed to supporting the community and our social responsibility role. To benefit our relationships with the local community, schools and business to build ongoing relationships for the purpose to benefit our communities.

Here at CDC NSW we thrive on great customer service and applaud our staff when they remind us how important it is to always serve our communities through exceptional customer service.

One of our customers wrote to us saying “It gave me pleasure to witness a true act of kindness by one of your drivers”

Naeem from Hillsbus Northmead Depot operated the 603 service from Knightsbridge Shops. On the 12th of January 2018 he received a compliment from a regular customer on board his bus who witnessed Naeem help a customer that needed assistance.

The customer wrote saying “This morning this bus driver realised one of his regular customers that needed assistance hadn’t arrived at the bus stop. Not only did the driver stop at the bus stop, he got out to see if this customer was walking to the bus stop. Once he saw this customer walking up, he waited patiently for her to board the bus and take a seat”.

Naeem you have shown great customer service here well done and thank you for your commitment.

As the year 2017 is coming to a close it is beginning to look a lot like Christmas! Christmas at CDC NSW is around the corner when our famous Christmas Buses hit the road.

As an annual festive initiative, buses that run from Dural are decorated in particular Christmas themes to help raise money for the Children’s Westmead Hospital. Our Dural Depot Manager leads the initiative every year and his team have yet again successfully transformed these buses to transport us to the North Pole! In previous years, this initiative has been a huge success and without a doubt will be a great success again this year.

Sydney Children’s Hospitals Network Chief Executive, Dr Michael Brydon said: “Some of our patients spend the festive season in hospital and unfortunately do not get the opportunity to head out to see the Christmas lights with their families.

This time of year is all about giving and Lights for Kids is the perfect way to be involved and help sick kids live their healthiest lives.”

“Our drivers have worked hard on making these Christmas Buses the best ever and they get a lot of satisfaction out of not only helping to raise money for a worthy cause but also providing some Christmas cheer for our customers,” said a Hillsbus spokesperson. “Once again we hope our customers will get into the festive spirit and be generous in their support.”

The Christmas buses are out on the road till the 6th January 2018 so keep your eye out and hop on in. As passengers jingle all the way on the Christmas Buses they are encouraged to donate by placing money in the buckets provided in each bus or to go to https://www.lightsforkids.org.au/hillsbus-christmas-buses.

Our Team at Blue Mountains Transit have teamed up with Christmas Smiles Community Foundation to run Wheels on the Bus Christmas. Drivers are supporting and collecting Toys and Gift Cards for the community of the Greater Blue Mountains on behalf of the Gateway Family Services Christmas Smiles Community Foundation.

Your support in donating is greatly appreciated by all. If you would like to make a donation you are welcome to by donating to any driver or any depot of your choice from Blue Mountains Transit.

NSW Bus Safety Week will be held from 6–12 November 2017 to highlight the importance of bus-related safety issues for all road users.Bus Safety Week is part of the ‘Be Bus Aware’ campaign which aims to reinforce the road rules relating to buses to the community and promote safer on-road interactions between pedestrians, motorists, bicycle riders and buses.

Each year, Bus Safety Week helps raise awareness for all road users on how to stay safe on and around buses, helping to reduce injuries and fatalities.

PedestriansPedestrians made up the largest group of bus fatalities over the 2012 to 2016 period. Bus Safety Week promotes safety for pedestrians, who should:

Plan ahead and don't rush for the bus

Follow the rules and cross with care

Avoid being distracted by mobile devices

Stand back from the kerb when waiting for a bus.

DriversWe know that because of their sheer size and mass, buses cause severe outcomes for other road users in crashes. Buses can't stop quickly and drivers should:

Here at CDC NSW we thrive on customer service and applaud our staff when they remind us how important it is to always serve our communities through exceptional customer service.

Our driver Xiaomei from our Northmead Depot received a glowing compliment that we just had to share. The customer wrote “The T64 service from Parramatta to Norwest is always punctual. The lady driver doesn’t seem rushed to board customers and makes every customer feel comfortable. I would like to thank her for her excellent service”.

Thank you for your great customer service and making our customers feel comfortable when travelling on your bus. Keep up the great work which helps us continue to serve our communities every day.

Hillsbus patrons have generously contributed $9,450 to The Children’s Hospital at Westmead through last year’s Christmas Bus appeal.

Hillsbus drivers spent many hours decorating the six themed buses which travelled across the network in November and December, collecting money from passengers in donation buckets, and every cent will be presented to the Hospital on Monday 23rd of January at 12pm.

“We are so grateful for the support of Hillsbus and the dedication of drivers for creating such amazing Christmas displays in support of the Hospital. The effort the community has gone to and the funds raised through this appeal really have helped to brighten the lives of sick kids,” Gilly Paxton, Director of Community Relations and Marketing at the Sydney Children’s Hospitals Network said.

Here at CDC NSW we thrive on great customer service and applaud our staff when they remind us how important it is to always serve our communities through exceptional customer service.

One of our drivers Phil Noble from Transborder Express operated the NSW TrainLink service from Eden to Canberra. On the 2nd of January 2017 he received a compliment from a customer on board his bus who witnessed Phil help a young customer travelling alone. The customer wrote saying “It was truly lovely to see this small act of kindness. Thank you for employing such a decent man with such great customer service”. Phil Noble has received 3 compliments in past months for excellent customer service.

Our very own driver from Qcity Transit won this year’s BusNSW 2016 Rural and Regional Bus Driver of the Year Award.

Fala Faatamala, bus driver with QCity Transit since 2000, was awarded the Rural and Regional Bus Driver of the Year Award on 5th October 2016 at the official opening of the Australian Bus & Coach Show at Sydney Olympic Park, by the Secretary of Transport for New South Wales, Mr Tim Reardon and Mr Bob Barwick, Managing Director of Mobitec Australia.

Testimonials

This has not only made my day, it's set a positive vibe for the Christmas season ahead.

M2 blockage surrounded by all this is still a joy, it brings a smile and warms the heart as we approach silly season.

I can't thank the driver enough and hope to catch this bus often.

Well done."

Carol McC

"I just wanted to pass on a thank you. I caught a bus at Cropley Drive this morning and noticed that it was the Xmas bus.

What a fabulous way to celebrate Xmas. It made me happy to get on the bus and travel right through to the City with a “feel good” attitude.

Thank you again for the experience."

Cheryll

I just wanted to pop you a quick email to say how much myself and especially my kids LOVE the Christmas buses!! My son goes to Arcadia Public School and the kids get sooo excited when the Christmas bus turns up to drop them home LOL. We love it, and think it is awesome and just wanted to let you know but also to say thank you :-)