FAQ

PAYMENTS AND REFUNDS FOR ON-DEMAND COURSES

What do I get when I pay for a course?All of The Blockchain Academy courses are purchased with a one-time fee—no subscriptions, no additional fees. Once you buy the course, you have lifetime access that does not expire.

How do I pay for a course?We accept all major credit and debit cards, and PayPal. We do accept payment in BTC, ETH, BCH and LTC. You must email us for those payment arrangements - [email protected]

Will you provide a refund if I am not satisfied with an online course?Yes, we are more than happy to provide any customer a refund if they are not satisfied with the material or presentation. The conditions are simple:

you must make your refund request within 30 days of purchasing AND

you must have completed less than 50% of the course.

With both conditions met, we will be happy to process your refund request.

Do you offer any discounts on your courses?Yes, we offer adjusted pricing for certain courses for students and active military/military veterans. Email: [email protected] . If you’re eligible, we will happily provide you with a discount.

Why was my order canceled?If your order was canceled, you are most likely in a location where The Blockchain Academy can't sell, yet. If you checked out, any charges authorized on your account will fall off within a couple of business days. If you need help, email: [email protected]

ON-DEMAND COURSE ACCESS

How can I access my course?To access your course, sign in on the Academy Homepage. Please follow the below instructions:

You can login to your courses in the upper right hand corner of the site.Once logged in, you should go back to 'Account', and click ‘My Courses Dashboard’. There you will be able to see your courses.

Are there any deadlines or time restrictions for the course?Our courses are designed for you to take and complete at your own pace. There are no deadlines or time restrictions, and you have the ability to jump around to whichever sections and lessons you want. Your access to the course will not expire.

Can I only access the course at certain times?Once purchased, the courses can be accessed online, on-demand, at any time of day or night.

Are they live lessons?The on demand courses from The Blockchain Academy’s are not live: they’re comprised of pre-recorded video instruction (in addition to down-loadable materials and templates). You will have the ability to "rewind" as needed and watch lessons at a time and place that’s most convenient for you.

What sort of learning materials are in The Blockchain Academy’s courses?The Blockchain Academy courses offer video lessons presented by selected and qualified professionals in each specific field. In addition to the video lessons, courses offer interactive and downloadable materials to both aid in your understanding of the course content and use "on the job."

Are courses available offline?The video lessons cannot be downloaded for offline access. You will need a reliable internet connection and the videos will optimize based on the strength of your signal. The resources and extra content can be downloaded and accessed offline.

How long will the courses take?Each course varies in completion time. Please see specific detail pages for each course to learn more. Again, you may take as long as you want to complete each course and there are no deadlines.

How can I set up a partnership with The Blockchain Academy?If your business, organization, or school is interested in collaborating with the The Blockchain Academy, you can contact us at: [email protected]

ON-DEMAND TECHNICAL ISSUES

What if I experience any technical difficulties with the course or have further questions?If you are having any issues with anything involving The Blockchain Academy, just email: [email protected] , and we will get back to you within 1-2 business days to address your questions or concerns.

I just bought a course. Why don’t I see the course in my Dashboard?Sometimes with heavy traffic, there can be a 5-10 minute delay for your course to appear in your Courses Dashboard after purchase. Please refresh the page after a few minutes and your course will be there.

The videos will not play; what can I do?Please make sure you’re connected to the Internet and logged in to your account. Remove any ad blockers that can interfere with course resources. A work Internet connection may at times block or interfere with the video content.

PAYMENTS AND REFUNDS FOR LIVE COURSES

What do I get when I pay for a course?All of The Blockchain Academy live courses are taught by our expert trainers. Depending on the course, you will have access to the venue where the course is conducted and receive a copy of all associated material.

How do I pay for a course?We accept all major credit and debit cards, and PayPal.

Do you offer any discounts on your courses?Yes, we offer adjusted pricing for certain courses for students and active military/military veterans. Email: [email protected] If you’re eligible, we will happily provide you with a discount.

Why was my course canceled?The Blockchain Academy reserves the right to cancel a course at least 72 hours in advance via Email if we have not received seven or more confirmed students. If the course is canceled by The Blockchain Academy then full refunds will be made. This means that the participant is aware that the event is not guaranteed to take place at the time of reservation.

Can I cancel attending a course?Yes, we are more than happy to provide any customer a refund for any live course if they cancel 5-days in advance, afterwhich there is no refund.