missing valentine event reward

hi, i play general war memories here and in kongregate too. in my account in kongregate i participate to the valentine event "cross server ranking and lucky draw" and i was at the end of the event in the first place of my group of server. but the point is i have never receive my reward (red general, gold, skilss and honor). so what is the problem and when will i receive the reward you promise?
ingame name "thrugg", server desert fox on kongregate