A: Our administrative offices are in Hostetter Business Services Building,
which is located on Services Road, behind the Flower Gardens. We also
operate five CopyCentral locations.

Q: What kinds of services do you provide?

A: We offer everything from printing and mailing
to graphic design services. We will work with you to find a budget-friendly
solution to your communication needs—and we will coordinate your
project from start to finish.

A: All University stationery, including business cards, letterhead, envelopes,
mailing labels, and memo pads, must be obtained from the Multimedia &
Print Center, which is the sole provider of official University stationery.
Before printing your stationery, the Multimedia & Print Center will
ensure that it meets the strict editorial and style guidelines established
by the Department of University
Publications.

To place a stationery order, call 814-865-7544 or e-mail stationery@psu.edu.
You can also order business cards, memo pads envelopes, letterhead, and
mailing labels online.

Q: What payment methods do you accept?

A: We recommend that you have fees for Multimedia & Print Center
services and products direct-billed to your account. E-mail notification
is sent to your financial officer when the direct bill is posted to your
account, and you can easily view the invoice online. That way, you don’t
need to wait for a paper invoice.

While direct bill is the most convenient way to pay for Multimedia &
Print Center products and services, you may also pay with an IDCC or a
Penn State Purchasing Card.

Q: Can I view invoices online?

A: Yes. You can view all of the invoices associated with your account online.

We are also able to work with files produced in programs not listed above.
If you don’t see a particular software program listed, contact a
Customer Service Representative at 814-865-7544 for more information.

Q: Do you use Macs or PCs?

A: We use both Macs and PCs.

Q: I need to make some changes to a piece
you printed for me in the past, and I don’t want to retype all the
content. What is the best way to submit these changes?

A: To make changes to a previously printed order,
alert your Customer Service Representative. Minor changes (e.g., changing
a few words or a U.Ed. number) can be relayed to your Customer Service
Representative, but in the case of more extensive changes, we may ask
that you make the changes to the original file and resubmit that file
to us. Contact a Customer Service Representative
at 814-865-7544 for more information.

Q: What is the best way for me to transfer
my electronic files to you?

A: Files larger than 10 MB must be burnt to a Zip disk or a CD. We can
only accept e-mailed files if the file is less than 10 MB.

A: We provide proofs for all new orders and reprints with changes. If
your piece is a reprint and no changes have been made, you will not receive
a proof unless you request one.

Q: How will I receive my proof?

A: Proofs for online stationery orders are e-mailed to you as a pdf.
Proofs for other types of jobs can be sent to your office by courier,
faxed to you, or e-mailed to you as a pdf. You can also stop by our office
to review these proofs in person. Just let us know which option you prefer.