Name on the account, Order number, Email address on the account, and Date of birth

The issue in GetHuman1970762's own words

My children were stranded in China- in a foreign country where you need to purchase internet connection!!! They were refused to board the plane due to a confusion with regards to the ticket number. Timothy was the one that issued the new ticket for my children. He contacted China Eastern and will not elaborate on the problem as to why my children were refused boarding from China to Cebu. Timothy did not even make any arrangements for my children's flight for them to be able to go home to CDO. I already purchased a ticket from Cebu to Cagayan de Oro city so what will happen to that ticket??? My children are currently sleeping on floor in a foreign country! I want to know what exactly happened and who will be liable for this. And to top of it all, he has the nerve to hang up on me on the phone!!!!

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