This resource examines the philosophy of CQI/TQM and provides guidelines for implementation. Professionals and students learn the management techniques for improving the quality of health services. Includes flow charts, histograms, Pareto charts, run charts, regressions analyses, etc. An instructor's manual is available upon request.The analytical tools used in FOCUS-PDCA include Ishikawa (fishbone) diagrams,
flow charts, check sheets, Pareto charts, and run and control charts. ... Mentoring
is a vehicle for continuous improvement of skills used in the process.