CCP’s Reaction to Petitioned ship losses in HED-GP

January 21, 2014

The following piece was originally posted on the following reddit post: Click

Greetings,

This is a mass-reply sent on behalf of CCP Games’ senior customer support staff. If the content of this message does not apply to the issue at hand, then please update this ticket once again and we will assist you as soon as possible.

CCP Games’ stance on large-scale player engagements is well documented within the EVE Online Reimbursement policy. Section 5 under GENERAL GUIDELINES is as follows:

“Any losses of any kind resulting from a large-scale player engagement are not covered by this reimbursement policy.”

CCP Games will continue to maintain its policy of non-intervention in the results of such battles. Mistakes in regard to the enforcement of this policy will be corrected in order to maintain full impartiality and fairness to affected players.

We are sorry that your experience of the battle was not to your expectations and our expert development team will continue work on making such engagements more enjoyable in the future. This will be our final decision in regards to this specific battle, but should you have any further questions or concerns in regard to it then we kindly ask you to direct them to your alliances’ leadership rather than contacting CCP Customer Support. We are already in contact with leaders from each coalition, and they will relay to us any feedback or questions due to this event and policy.

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