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Tuesday, October 23, 2012

New Survey Finds Nearly 80 Percent of U.S.
Patients “Extremely or Very Satisfied” With Primary Care Physician Visits

It was a
delightful visit – perfect, in being much too short.

Jane Austen (1775-1817), Pride and Prejudice

October 23,
2012-In the following article,which
reports on a survey of 2200 consumers,nearly
4 of 5 patients express satisfaction with visits to their family
physicians.But at the same time,53% were negative about the future of the
U.S. health system.

“Seventy-nine
percent of consumers who visited their family doctor or primary care physician
(PCP) at least once in the past year said they were “very satisfied” or
“extremely satisfied” with the visits, according to a new consumer survey by The Physicians Foundation, a nonprofit
organization that seeks to advance the work of practicing physicians and help facilitate the delivery of healthcare to patients.

The survey,
conducted online for The Physicians Foundation by Harris Interactive in July
2012, surveyed more than 2,200 adults 18 years of age and over in the U.S.,
with more than 1,800 indicating that they have a family physician or PCP.

Survey
respondents, who visited their doctors an average of 3.5 times in a 12 month
time period, cited factors related to personalized care, time spent with their
doctors and empathy as the main drivers for overall satisfaction. Specifically,
respondents made such statements as “he / she cares about my health” and “he /
she takes time to listen to me and address my concerns.” Similarly, physicians
also expressed the critical importance of the physician-patient relationship,
with 80 percent of physicians indicating that the patient relationships are the
number one most satisfying aspect of practicing medicine, according to a
separate study of nearly 14,000
U.S. physicians the Foundation released last month.

“The
cultivation of the patient-physician relationship remains one of the single
most important aspects of delivering the highest quality of care to our
patients,” said Walker Ray, M.D., vice president of The Physicians Foundation
and chair of its Research Committee. “As regulatory and marketplace forces
continue to alter the healthcare system, it is essential that these changes do
not disrupt the strong bond between patients and their doctors.”

Despite the
high level of satisfaction with their physicians, consumers are considerably
more pessimistic about the direction of healthcare. A majority of respondents
(53 percent) are negative about the future of healthcare in the U.S., versus 22
percent who are positive. This level of pessimism is consistent across
demographics, but is particularly noticeable among females (53 percent negative
versus 19 percent positive) and those 55 years of age and older (60 percent
negative versus 22 percent positive).

“Patients
and physicians share strong concerns about the future of the U.S. healthcare
system,” said Lou Goodman, Ph.D., president of The Physicians Foundation and
CEO of the Texas Medical Association. “Our recent survey of nearly 14,000
physicians found that only 23 percent of physicians are somewhat or very optimistic
about the future of the medical profession. Considering that both patients and
physicians are expressing such a startling level of frustration and uncertainty
about the health system, more needs to be done to ensure the sustainability and
access of quality patient care in America.”

Consumers
are also pessimistic about insurance and pharmaceutical companies.
Approximately three-quarters of respondents who have a family doctor or PCP
said that insurance companies and pharmaceutical / drug companies are “very” or
“completely responsible” for rising healthcare costs, and more than half (55
percent) feel the insurance companies are negatively impacting the quality of
care.

Other
leading factors consumers contributed to rising healthcare costs include:

“People’s failure to take responsibility for their health” (64
percent)

“The cost of malpractice
insurance” (62 percent)

“The government” (59
percent)

“Hospitals” (53 percent)

Tweet:79% of patients are “extremely
or very satisfied” with visits tofamily
doctors but 53% worry about the future
of the U.S. health system.

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