Alex Solomon - Incident Post-Mortem Best Practices

schedule 1 year ago

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30 Mins

Talk

Intermediate

One of the most important tenets of DevOps is the concept of continuous learning: always looking for ways to improve your processes, tools and overall operational effectiveness. This becomes even more important after you’ve had a major incident / outage. Your team can use the incident as a learning opportunity by conducting an effective post-mortem.

This session describes how to create an effective learning feedback loop as part of your incident management process, by conducting a blameless post-mortem. We use a real-life incident post-mortem from PagerDuty’s history as an example. We’ll cover what goes into a post-mortem investigation, what goes into the actual post-mortem report, and touch on the importance of blamelessness as part of your PM process.

Lindsay Holmwood - Mirror, Mirror, on the Wall

schedule 1 year ago

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30 Mins

Talk

Advanced

You’re probably familiar with Conway’s Law, that “organizations which design systems ... are constrained to produce designs which are copies of the communication structures of these organizations." But did you know that there’s a tradition in academia spanning as far back as the 1960’s that has studied it in action?

Our understanding began in the traditions of organisational design, product design, and organisations-as-complex-systems. Conway’s Law is a separate tradition in technology, embracing our idioms and ways of storytelling.

But all three traditions point back to the same underlying concepts.

Conway’s Law has been studied across auto, aviation, software, banking, and healthcare. Each study has revealed how humans organise to build systems, and how those systems influence how we organise ourselves.

schedule 1 year ago

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30 Mins

Talk

Intermediate

Making the shift from technologist to successful leader is challenging. The transition causes anxiety for most of us as we fear being seen as incompetent. The shift has us move from a world of well-defined problems to one that is grey, ambiguous and often has long feedback loops.

This presentation will share the insights of the 40 digital leaders interviewed (with a combined experience of over 400 years in tech) on how they became leaders and what it takes to be a successful Digital Leader.

Learn how to transition from technology to people, balance tactical and strategic operation and the 5 key recommendations of the Digital Leaders Career Success pyramid.

Chris Harwood - Humans have Interfaces Too

schedule 1 year ago

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30 Mins

Talk

Executive

As technology leaders, we spend endless hours on solution design reviews, costing, project management & vendor contracts... yet we rarely spend enough time on the thing that has the biggest multiplier impact: your people architecture. This session will be a worked example of how restructuring an organisation to address a significant Theory of Constraints issue achieved results beyond what was expected, and used architecture concepts to get the technology teams on board and help improve autonomy and engagement.

Isabel Nyo - Hiring the Best Technical Talent like a Boss

schedule 1 year ago

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30 Mins

Talk

Intermediate

In the past few years, I have been fortunate enough to be a hiring manager of more than 20 developers and be involved in many more hiring process.

I have to say I wasn't the best hiring manager a few years ago but with each new role and each new candidate, I have learned a lot about hiring great talent, from how to write good job advertisements, how to structure your interviews, how to make the best out of an hour face-to-face interviews with each candidate, how to read and understand body language and last but not least, how to decide who is the best person for your organisation.

Roisin Parkes - What Working with Diverse Teams Really Means

schedule 1 year ago

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30 Mins

Talk

Intermediate

What does diversity really mean when we talk about teams? Team members from different countries or cultural backgrounds? Team members with different levels of experience and different technical skills? Cross-functional teams? Teams in different locations? Diversity of thought?

In reality its all of those things and each of them has its own challenges. In this talk we look at how we can create high-performing diverse teams through purposeful communication and actions.

There are advantages and disadvantages of diverse teams, the most obvious advantage is that diversity can lead to better solutions through differences of opinion. But how do you manage this conflict in the team? How do you turn conflict into creativity and innovation?

What if they're all being too nice to each other and there is no conflict?! We will look at how you can build teams that trust each other and are not afraid to fail.

Luke Stubbles / Brett Porter - Beyond Ping-Pong and Catered Lunches

schedule 1 year ago

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30 Mins

Talk

Intermediate

At SafetyCulture, our culture is foundational to everything we do.

Our engineering team has doubled to 60 in the space of 6 months and continues to grow. Not having a good handle on our culture we’re trying to build or preserve would be like driving a formula one car blindfolded and without a steering wheel. We'd crash and burn.

This talk moves beyond ping-pong tables and catered lunches to get to the core of what makes up a healthy engineering culture, where everyone gets out of bed each day to be a part of something they find meaningful, and accomplish big things as part of a team.

In the talk, we’ll cover what ingredients are essential to a healthy culture, and what that means to the team. Culture doesn’t stand still, so we’ll also cover how to maintain what’s important as the team grows or changes, and how to keep it fresh over the course of time.

Derek Wood / Phil Preston / Susan J. Wolfe - Build the Right Thing to Make a Dollar by Making a Social Difference

schedule 1 year ago

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30 Mins

Talk

Executive

This talk will explain how "building the right thing right" & implementing a "shared value" competitive strategy can have a massive impact for social good as well as internal engineering, design & delivery culture.

Its shared wisdom now that by utilising design thinking techniques to build the right thing we can get closer to and empathise more with the community and answer the question of "should we build it"? Its also now well known that by teams baking in all the goodness of a well informed agile process & culture (cross functional teams, visualisation, TDD, CI, CD, devops etc) delivering the next most worthwhile opportunity happens effectively.

However rather than just trying to find the next widget to make a dollar off, social entrepreneurs and for purpose organisations are zeroing in on environmental & social challenges to crack which not only give them the edge over solutions with less soul, they can deliver meaningful sustained impact at scale and bake in social good as part of BAU.

schedule 1 year ago

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30 Mins

Talk

Intermediate

To survive and grow, technology companies need to align themselves with, and invest in, sustainability, diversity, inclusion and social impact. Drawing on the United Nations’ 17 Sustainable Development Goals, research by Ernst & Young, The Boston Consulting Group, and others, I will make the case that companies not aligned with these goals will lack the resilience and strength to face the challenges that lie ahead—from competitors, from the environment, and from the workforce. Finally, we will look at some positive examples and talk about what the next steps for your company, startup, or other organisation/conference/meetup might be. Tech companies are well placed to make this transition. As an industry, as well as software and hardware we have experience with disruptive innovation and have learnt how to apply lean and agile methodologies to new industries. People from Clayton Christensen to Bill Gates believe these are keys to resilience and impact in all sectors.