Exceptional Service and Support for Your OptiPro Machine

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OptiPro Service and Support

Purchasing a machine from OptiPro Systems means not only investing in the latest optical manufacturing technology, you are also partnering with a company dedicated to providing unmatched service and support. OptiPro's team of service technicians share the same passion of working with our customers to quickly and effectively resolve any issues they may have to keep their productivity at a high level.

OptiPro offers a wide variety of services including machine certification, calibration, trouble shooting, field service repair, and preventative maintenance. Our service team consists of factory trained professionals with backgrounds in mechanical, electrical, hydraulic, pneumatic, and metrology fields. Our technicians are provided with the most updated training and equipment, giving our customers the highest quality service available.

The PRO-Tect Customer Care Plan is OptiPro's yearly service and support contract with exclusive benefits to help our customers protect their OptiPro equipment and maximize performance. Minimize downtime with a yearly preventative maintenance visit from one of OptiPro's highly-skilled service engineers. Receive peace-of-mind knowing that technician and application support is just a phone call or email away. Keep your machine software up-to-date with the latest versions, take advantage of special pricing on tooling and consumables, and much more.

Renishaw XL-80 Compact Laser System (+/- 0.5 ppm, 4.0 m/s performance) - Linear measurement accuracy is assured +/- 0.5 ppm thanks to a precision stabilized laser source and accurate environmental compensation. Readings can be taken at up to 50 kHz, with a maximum linear measurement speed of 4 m/s and a linear resolution of 1 nm, even at maximum speed. All measurement options (not just linear) are based on interferometric measurements, giving confidence in the accuracy of the data recorded.

Renishaw XR20-W Rotary Axis Calibrator (+/- 1 arc second accuracy)

Automated calibration - The XR20-W is motorized and data capture is synchronized to axis movement, i.e. no operator intervention required during data capture.

High accuracy and repeatability - Measurement accuracy of +/- 1 arc second. All Renishaw systems are factory calibrated and delivered with traceable certification.

Use of Renishaw laser system - Provides a high integrity, non-contact reference measurement, remote from the axis under test.

As an analyzer, the 2-channel Vibrotest 60 sets the standard with the extent of its functions.

As a field balancing instrument, Vibrotest 60 uses unique methods to simplify and shorten a balancing procedure.

Clamprite Spindle Drawbar Force Gage

Dedicated Parts Department

We maintain a large inventory of frequently requested tooling, consumables and service parts to optimize the performance of your machine. If you are a current customer of OptiPro, requests can be submitted quickly and easily via our online catalog. We will make every effort to ship parts the same day if your order is placed before 3:00 pm EST.

Experts with Fagor Automation CNC Controls

OptiPro is the place to contact if you are located in NY State (or anywhere on the east coast) and need Fagor Automation products, or service on your existing Fagor products. OptiPro's technicians have the knowledge and capability of handling Fagor CNC, Digital Readouts (DRO's), and the feedback line of products.

Fagor Automation has long been OptiPro's choice of CNC, motors, and drives for our optical grinding and polishing machines because we build our machines with only the finest materials to ensure our customers are completely satisfied with their purchase.