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FAQs

Got questions about Redbox Perks and how it works? No worries, we’ve got the answers.

Redbox Perks members can rack up points for completing Qualifying Activities, including paid rentals and purchasing or streaming movies & games at Redbox.com. You’ll get points per night for every paid rental. The amount of points you’ll earn depends on what you rent. Here’s a breakdown:

Points can only be earned while you’re signed in to Redbox Perks, or when you use the payment card associated with your Redbox account to complete the Qualifying Activity. If prompted, you must provide the email address associated with your Redbox account during the Qualifying Activity.

When will my points be available?

After each Qualifying Activity, your receipt will show the estimated points you can earn. For a rental transaction that earns points, your points will be added within approximately 48 hours of returning your rental and making a successful payment. For On Demand, points move faster – and they’ll be ready right after you make a successful payment. You can go to My Perks on your Redbox account to get a closer look at your points balance and earning history.

What happens to my Play Pass points?

No worries, Redbox Perks is the updated version of Redbox Play Pass. If you’re a Redbox Play Pass member, you’re already enrolled in Redbox Perks – no action required. If you were a Redbox Play Pass member, your Play Pass points are still good – we’ll automatically convert them to points in the Redbox Perks Program for you. See how it works ›

Are there other ways to earn points?

Absolutely – you can earn more points by completing a variety of tasks while signed in to Redbox Perks. From downloading the Redbox mobile app for the first time, to adding a credit card to your Redbox account profile for the first time, see all the ways you can rack up more points.

To redeem your points at the Box, just sign in to Redbox Perks and touch the USE POINTS button. You can also go to Redbox.com and use your points to make an online reservation for pickup. (Pretty soon, there’ll be another way via our Redbox mobile app.)

You can start redeeming free stuff as soon as you have at least 1,500 points.

Your points will expire 12 months from the date of earning them. The 12-month time period will begin on the date you completed the transaction (not the date the points appear in your account).

On another note, all of your points will expire after 6 months of account inactivity. Here are some ways to make sure you stay active:

– Rent a DVD, Blu-ray, On Demand or Game
– Purchase a Movie or Game from a Box
– Purchase a Digital Code
– Make an On Demand transaction

What about my Play Pass credits?

Great news – you can still use your Play Pass credits for discounts. As always, they’ll expire 60 days after being issued.

Can I use points, credits and promo codes in one transaction?

Totally! Just make sure you have enough items in your bag. Here’s an example: Say you want to use your points AND enter a promo code. That’s two discounts, so you’ll need at least two items in your bag.

Your level (Perks Member, Star, Superstar, Legend) is based on how many rentals, purchases and downloads you make throughout the calendar year. To make them count, you must be signed in to Redbox Perks, or use the payment card associated with your Redbox account. If prompted, you must provide the email address associated with your Redbox account during the rental or purchase.

– Rent a DVD, Blu-ray, On Demand or Game
– Purchase a Movie or Game from a Box
– Purchase a Digital Code
– Make an On Demand transaction

These qualifying transactions are only complete once you make a successful payment (if applicable).

How do I reach each Perks Level?

We’ll track each rental or purchase you make (and keep tabs of your progress for you) as long as you’re signed in to Redbox Perks, or use the payment card associated with your Redbox account. If prompted, you must provide the email address associated with your Redbox account during the rental or purchase.

You’ll be a Star when you reach 10, a Superstar when you reach 20, and a Legend when you reach 50 rentals or purchases in a calendar year.

How long will I remain in my Perks Level?

Once you reach a level, you’ll be in it for the remainder of that year – plus the next year! For example, if you become a Superstar in March of 2018, you’ll be at least a Superstar for the rest of 2018 and all of 2019. If you keep renting and purchasing enough to become a Legend during this time, you’ll level up and be a Legend for the rest of that year and the next.

It’s easy – touch the BROWSE button at the Box and a Sign In screen will appear. All you need is your Redbox.com registered email address & password. For even faster access, you can use Box Sign In by entering your mobile number & a 4-digit PIN. (You can set up Box Sign In on your account page at Redbox.com.)

How can I reset my 4-digit PIN?

No problem, we do it all the time. First, you’ll need to call the Redbox Help Center at 1.866.733.2693 to remove your current PIN. After that, you’ll be all clear to reset your PIN online – just visit your account page at Redbox.com.

What’s the point of signing in at the Box?

The first time you set up Box Sign In, you’ll earn points. Then when you use it, it’ll be another way to keep track of your points balance, check out your Perks Level, and redeem your points for free stuff.

*Promo code expire on the date stated in connection with the code. Limit: 1 code per transaction, regardless of # of rentals. 1 time use only. Unless specifically stated otherwise, code valid online, on the official Redbox mobile app or at the box in the amount of the discount stated off of the first day’s rental fee for a DVD, Blu-ray Disc® or video game. Not valid for prior rentals. Your payment card (necessary for any rental) will be charged the full daily rental rate for any additional items, plus applicable tax (except for jurisdictions that do not require sales tax to be charged or collected) for the first rental day, if applicable, and will be charged the full daily rental fee for all items plus applicable tax (except for jurisdictions that do not require sales tax to be charged or collected) for each day you don’t return your rental by 9pm local time (at the box) after first rental day. Void where prohibited by law. Code must not be copied, sold or otherwise offered. Any other use constitutes fraud. Can’t be combined with other offers. Not redeemable for cash. Subject to cancellation or change at any time.