Keys cannot be shipped until we have written approval for the charges.

Broken keys need to be returned, below you will find the address where to send your damaged key. Replacement keys are temporarily coded. Your key needs to be received by SuccessWare before your new key can be encoded for regular use. If you lease SuccessWare your new key will be placed back on track to update monthly, if you purchased your version of SuccessWare, your new key will be permanently coded for use once the damaged key is received.

We ship replacement keys via UPS 2nd Day Air. If your key is a broken key, please make sure you send your broken key back to SuccessWare so we will receive it at the same time or prior to your receiving the new key in order to prevent any further down time for your studio.

Since your HASP Key not working, you are not able to have full access to SuccessWare. You are able to run SuccessWare in View mode. While in View mode you can see all of your information as well as print, however you can not modify or add any data until your receive your new key.