If you require urgent advice or a home visit when the surgery is closed then please telephone 111. You will be assessed, given advice and directed to the local service that can help you best; this includes the Kirklees Out Of Hours GP Service.

Please remember that Accident and Emergency and the 999 ambulance service are for life threatening emergencies and severe injuries only. If your problem isn’t life threatening but you need urgent medical advice or help then it is best to call 111.

For less urgent health needs then contact the surgery during normal working hours, your local pharmacist in the usual way or look at the self-help page for useful health information and links.

A new Scheme called “Extended Access” offers all eligible patients the possibility of an evening or weekend appointment at The Primary Care Hub at Huddersfield Royal Infirmary.

In the Hub there are appointments not only to see a local HP but also a phlebotomist or physiotherapist.

If you are interested in booking an appointment for outside the normal surgery hours then telephone 01484 303366, or when the practice is closed then telephone NHS 111. Please note however, that there is an eligibility criterion to be seen in the Hub therefore not all patients will be offered an appointment

Pharmacist

They offer free professional health advice and you don’t need an appointment. They can help you with coughs and colds, aches and pains, advice about prescribed and over-the-counter medicines. They may also suggest that you see your doctor for more serious symptoms.

Practice Area

We cover a wide area in the Holme Valley:

Practice Charter

How can we help you?

• You will be received by named staff, who will be courteous and efficient. They will be trained for the position they hold with the practice.

• The telephone will be answered promptly and your request dealt with as swiftly as possible.

• Waiting times will be kept to a minimum, and if there is an unforeseen delay, you will be kept informed.

• The waiting room area will be kept warm, clean and tidy with sufficient reading material.

• Repeat prescriptions will be ready 2 working days after they are requested.

• Complaints should be addressed to the Practice Manager and will be directed and investigated as necessary and appropriate action taken to rectify the situation. The complainant will receive a prompt written reply.

• Confidentiality will be respected at all times.

• Professional health care workers within the practice will have access to patients records at an appropriate time.

How you can help us?

• If more than one patient needs to be seen, please book one appointment per patient.

• If you are unable to keep your appointment please inform us as soon as possible.

• Arrive on time for your appointment.

• Home visits are only to be requested when the patient is unable to attend the surgery. Ideally make requests for visits before 10am.

• Requests for late visits are only for urgent cases only, not routine problems.

• Please try to keep children under control in the surgery.

• We ask that patients treat staff and doctors with courtesy and respect. The job of a receptionist can be difficult; our staff are trying to do their best for you

Registering with the Practice

As part of the registration procedure, new patients aged 5 and over, may see the practice nurse for a new patient check. This includes checking your blood pressure, urine, measuring your height and weight and giving advice on a healthy lifestyle. The nurse will also note any current problems or allergies in your medical history.

New patients should complete a Family Doctors Registration Form (GMS1) and a New Patient Quetionnaire Form (one for each memeber of the family to be registered with the practice)

Patients are also required to produce evidence of their identity and also current address e.g. Photographic driving licence or a valid passport and utility bill etc.

Historically, GP practices have always had the discretion to register patients who live outside their practice area, but under their GP contract the practice was required to either accept the registration as any other normal patient registration (recognising that this may mean undertaking a home visit) or refuse the registration on the grounds that the patient lives out of the area. Whereas from January 2015 a change in the GP contract now means that all GP practices are able to register patients who live outside of the defined practice area without any obligation to provide home visits.

Out of area registration (with or without home visits) is voluntary for GP practices meaning patients may be refused because they live out of area.

Honley Surgery will consider any application to register someone living out of area on an individual basis, taking into account their circumstances to ensure that it is clinically appropriate and practical to register the individual patient in this way. To do this we may:

Ask you or the practice you are currently registered with questions about your health to help decide whether to register you in this way

Ask you questions about why it is practical for you to attend this practice, for example, how many days during the week you would normally be able to attend

If the practice decides that it is not clinically appropriate or practical for an individual to be registered away from home it will explain the reasons for the decision.

If accepted but your health needs change we may review your registration to see if it would be more appropriate for you to be registered with a GP practice closer to your home.

This new arrangement only applies to GP practice and patients who live in England. For further information visit the NHS Choices website (www.nhs.uk).

Zero Tolerance

The practice participates in the NHS ZERO TOLERANCE SCHEME.

The scheme aims to protect doctors and their staff and patients who use the surgery from people whose behaviour is regarded as unacceptable, abusive, physically or verbally threatening; and they may be prosecuted by the West Yorkshire Police under the scheme.