ITIL CMDB

Centralized repository of all the Configuration Items(CI's)

Centralized repository which contains relevant information about all the significant entities or business critical configuration item in an IT environment and its relationship between other CI's. Managing your assets will become harder as you scale up your business resources. Now, the problem of your business impact will not go unannounced. ServiceDesk Plus CMDB ensures effortless management of your entire IT infrastructure, by demanding in-depth visibility of your assets present in the environment.

Available in

ProfessionalEnterprise

"We evaluated ServiceDesk Plus along with several other help desk vendors. ServiceDesk Plus is far better than Track-IT or even Remedy as far as our fit. Its been able to solve a lot of our problems, its been really really good for us"

Guy EvansTrim Masters in corp (Interiors for Toyota and Lexus)

ITIL CMDBVideo Tutorial

All CI'sScreenshot 1

Individual CI'sScreenshot 2

Adding CI TypeScreenshot 3

Relationship MapScreenshot 4

CI InfoScreenshot 5

ITIL CMDB

Get information of each individual CI

Individual CI data from CI type People

Adding new CI type

See relationships with other CI's with relationship map

Get complete CI info of an asset in the system

Features

Create Configuration Item Types and map default relationships

Identify the business impact and root cause for an incident or a change request