Yesterday I got my Ibanez starter pack from a local shop, and when I started to plug it in and play, my cable fell out. I plugged it back in and noticed it wouldn't quite go in all the way, like in the pic

I tried with my other cables and it was the same thing, I opened it up, looked at the jack and couldn't see anything obvious wrong.

Yesterday I got my Ibanez starter pack from a local shop, and when I started to plug it in and play, my cable fell out. I plugged it back in and noticed it wouldn't quite go in all the way, like in the pic

I tried with my other cables and it was the same thing, I opened it up, looked at the jack and couldn't see anything obvious wrong.

That was my exact thought. If not, an unfortunate lesson for future purchases. You always want to make sure you play the heck out of anything before you lay down the cash.

If it was a "sealed" box, most of the stores I deal with allow you to open the box and try out the instrument. If it was a starter pack in a box, then you really need to go back and tell them to replace the instrument.

__________________"I have suffered for my music and now it's your turn." Neil Innes

It would seem from that shot that the jack tip locator has been bent therefore shortening the travel of the jack plug.
Often in the past people use a pair of thin nosed pliers to adjust the connectors without realising that the centre connector needs to be kept straight, bending as done in the shot shortens the jack plug travel

I looked down the jack with a light and didn't see anything blocking it, an yes I did try it out before buying it, I didn't even think to check for that while playing it though and didn't notice until I got it home.

I looked down the jack with a light and didn't see anything blocking it, an yes I did try it out before buying it, I didn't even think to check for that while playing it though and didn't notice until I got it home.