Rishad Muhammed

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Shipping Policy

An estimated delivery time will be provided to the customer once the order is placed. An email confirmation/notification will be sent to the customer.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery and the items ordered.

1. Delivery Location- Items offered on our website are only available based on its sellers shipping policies.

2. In case of Cash on Delivery (COD) Non-acceptance of the product after due intimation, delivery charges and 2% of value of the product will be deducted from the customer.

3. Delivery will be made within 7 working days after the payment is processed.

Events Out of Our Control

The LocoKerala shall not be liable or responsible for any failure or delay in performance of the obligations, due to any unforeseen events or force majeure. This events includes any act, non-happening, omission, commission or accident beyond our reasonable control and includes in particular (without limitation) the following:

1. Strikes, harthal, lock-outs or other industrial unrest.

2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

1. The Customer has to agree to provide correct and accurate credit/ debit card details to the approved payment gateway for availing Services on the Website. The customer shall not use the credit/ debit card which is not lawfully owned by the customer, i.e. in any transaction, the customer must use his/her own credit/ debit card. The information provided by the customer will not be utilized or shared with any third party unless required in relation to fraud verification or by law, regulation or court order. The customer will be solely responsible for the security and confidentiality of their credit/ debit card details. LocoKerala expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of your credit/ debit card.

2. LocoKerala online-marketplace shall not be liable for; whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction.

Governing Law

The customer agrees that all claims, differences and disputes arising under or in connection with or in relation hereto the Website, the Terms of Use or any transactions entered into on or through the Website or the relationship between the customer and the company shall be subject to the exclusive jurisdiction of the courts/Forum at Thrissur, Kerala state and the customer hereby accede to and accept the jurisdiction of such courts/forum.

Refund Policy

When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you’ve had the item and how the item was purchased. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

General Rules for a successful Refund

In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.

During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund. Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable (please check return policy).

For products where installation is provided by LocoKerala service partners, do not open the product packaging by yourself. LocoKerala authorized personnel shall help in unboxing and installation of the product.

For Furniture, any product related issues will be checked by an authorized service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.

For any products for which a refund is to be given, the refund process is completed within 15 days of time. The refund is done using the same mode of payment used by the customer.

Cancellation / Return / Exchange Policy

1. Product No Longer Available Or Temporarily Out Of Stock

2. Limitations On Quantities Available For Purchase

3. Inaccuracies Or Mistakes In Product Or Pricing Or Promotion Information