I’d like to chat about marketing for my small web design business. I’ve got to this point without needing to do much marketing, however, to grow, I need to be doing something! What’s your advice?

Having looked at many, many web design agency websites, there is one clear point of difference which you have that others do not have. You BOTH do web design and you’re a Shopify expert.

But the website doesn’t separate the customer journey (pathway through the site) for these two groups. It’s important to shortcut the number of clicks a visitor makes on their discovery through your site.

Recommend: Separate links to detail pages for these two services

I asked you about the split in clients between web and Shopify – and you told me it was about 50:50. Then you told me some of your clients were first timers – getting a website or ecommerce store for the first time. This group needs to be treated differently from clients who know how to buy web services. This group can lose you money as they are inexperienced.

Recommend: Set up a page for FirstTimers to guide them through how to brief an agency.

You also told me that some of your work is advice, particularly for Shopify clients. You charge an hourly rate for this work. This is a good rate, but it’s non-repeating business.

Recommend: You offer two services for advice. One is straight advice; the other is training. Double your charges for training because you are teaching clients how to be self-sufficient and to run their own Shopify stores.

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