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Banking Updates

New Drive-thru and Customer Service Hours

Starting Monday, March 30, the drive-thru hours for all NASB branches will be from 9:00 a.m.- 5:00 p.m. on Monday through Friday, and from 9:00 a.m.- noon on Saturday. Our Customer Service will be available from 9:00 a.m.- 5:00 p.m. on Monday through Friday, and from 9:00 a.m.- noon on Saturday. The lobbies of all branches will continue to be closed to observe social distancing recommendations.

Due to the rapidly changing situation regarding the coronavirus (COVID-19), NASB will be utilizing drive-thru only service at all our branch locations, beginning Wednesday, March 18, 2020, until further notice.

Although we needed to temporarily limit lobby access to protect customers and associates, your money is completely secure. Not only is NASB a very well positioned, we are FDIC Insured. As an FDIC-insured bank, your deposits with NASB are protected up to at least $250,000.

The Federal Deposit Insurance Corporation (FDIC) was created in 1933. FDIC insurance covers deposit accounts — checking, savings and money market accounts and certificates of deposits up to $250,000 per depositor, per institution and per ownership category.

NASB has and will continue to meet the currency needs of our banking customers. You still have access to your funds either directly, by visiting a branch drive-thru or ATM, or electronically through NASB’s Internet Banking or Mobile Banking App. In any case, with NASB, your funds are protected by the FDIC.

With the global impact of COVID-19 continuing to unfold, the health, safety and well-being of our customers, associates and communities is our top priority. As we address the needs of our customers including those impacted by the COVID-19 situation, call wait times may be longer than usual. In an effort to give you the best service possible, please take advantage of our online self-service banking tools.

Sign in online or to the NASB Mobile App to access your account online 24/7 from almost anywhere in order to:

In case of an extreme emergency, customers can access their safe deposit boxes by appointment. In an effort to keep our customers and team members safe and healthy, we’d ask that these requests are limited to extreme emergencies only. If such an event occurs, you can call customer service at 1-800-677-6272, they can coordinate with the branch personnel to arrange an appointment.

This change is intended to support the CDC’s recommendation for social distancing, which will help protect both customers and employees.

We expect the increased traffic in our drive-thru lanes and our calls to our call center may slow the pace of service at times. We appreciate your patience as we work to conduct business in the safest way possible during these unique circumstances.

We’ve got you covered in these challenging times and understand the impact our lobby closure may cause. To this end, we will be extending the CD Renewal Grace Period from seven days to 20 days while the lobbies are closed.

Our customer service personnel are happy to assist you at 1-800-677-6272 and can support CD renewals, ordering debit cards and a host of other support functions.

Don’t forget all the easy to use capabilities of our online and mobile banking options:

Access your account 24/7 from anywhere with an internet connection.

Pay your bills and/or set up automatic bill payments.

Transfer money between accounts.

Deposit checks via the NASB Mobile Banking App available on Google Play and iTunes App Stores.

Be informed of account alerts like low balances.

Find ATM locations and much more.

We appreciate your patience and cooperation as this situation develops.

March 12, 2020

Financial Needs Best Practices

To prepare for possible emergency situations, here are three best practices you can adopt now to minimize your exposure as the U.S. and our local communities work to contain the spread of the coronavirus:

Please know that we have taken several precautionary health and safety measures recommended by the Centers for Disease Control (CDC) to ensure the well-being of our employees, customers and community members. These measures include supplementing our normal cleaning practices with daily cleaning and sanitizing of commonly-touched surfaces, readily available hand sanitizers, and best practice education and implementation for all our employees.