Interview Subject Matter Experts (SME) to determine business-specific aspects of systems and work with SME's to design training programs, including learning objectives, handouts, job aids, user manuals, corporate communications and resource materials that are pertinent to training being delivered.

Collaborate with Change Management & Business Owners to develop and maintain end-user manuals for system changes/enhancements that support accepted processes and procedures while increasing employee productivity and accuracy.

Consult with US Operations Business Owners to identify needed employee training, assess job improvements following delivery of training and education programs and modify programs accordingly based on job improvements and post-course evaluations.