Missing Transactions

All transactions from 6 to 15 november 2014 desappeared and I can see no history at on line sync before 15 november, also when I notice the missing transactions on my macbook air I went to check on my iPhone if information match and I had to download company again which I had already done before. I`m trying to implement this software in my company, and I did recorded a lot of transactions, so I need to understand what happened. The name of the company is brasileranza hostel.

Did you do anything like turn on sync on another device
recently? This would explain why transactions appear to go missing:
if you turn on sync and choose the "re-upload" option the device
sends what it has and it overwrites the server's copy. This then
gets sent to all your other devices.

If this has happened, it's not the end of the world. The server
makes a regular backup, hourly if there are changes since the last
one. You'll find all these backups in your sync page at https://sync.easybooksapp.com.
Just click the businesses tab first, followed by the business.

Let me know if you find what you're looking for. If you have any
questions about what to do after, just ask.

I get reports like this about data going missing every now and
again and I always assume the worst. But every time (so far) it's
been this kind of problem, and luckily even if you do choose that
option and upload over the top of your data, the server still has
your previous copy as a backup.

Now you have the good data again, just turn on sync from that
device, and choose "Re-upload" to move it onto the server again.
That should be the last time you'll need to choose that option: on
your other devices choose "Re-download" if you're asked. That will
write the data from the server onto your local device - but be
aware that in that case the device data is lost so make a backup if
you're ever unsure about which option to choose.