Pothole-related complaints will be addressed within a week courtesy BBMP’s “Fix My Street”

To ease citizens’ concerns and improve their own response time, Bengaluru’s civic body, the Bruhat Bengaluru Mahanagar Palika (BBMP) on Monday launched a phone application platform for citizens to register any civic amenity issues.

To ease citizens’ concerns and improve their own response time, Bengaluru’s civic body, the Bruhat Bengaluru Mahanagar Palika (BBMP) on Monday launched a phone application platform for citizens to register any civic amenity issues.

Launched under the name, “Fix My Street”, the app can be used to register any grievances regarding civic amenities that fall under the jurisdiction of the BBMP. In addition, the civic body has also assured the citizens that all concerns lodged through the app will be addressed within a promised response time.

Newly elected mayor of the BBMP, Sampath Raj launched the app on December 11. Citizens can report about potholes, garbage, and street lights through this app by taking pictures which will be geotagged and all the BBMP officials will receive the complaint, he said during the launch.

The civic body claims that the mobile app will provide an end-to-end process within a stipulated time for addressing citizens’ requests. While complaints related to streetlights will be resolved within 12 hours, garbage-related concerns will be attended to within a period of 24 hours after the registration of the complaints.

BBMP Commissioner Manjunath Prasaad added by saying that pothole-related issues will be dealt with within a week of the complaint.

Bengaluru’s civic body has come under fire from activists and citizens over its non-action on several key issues such as potholes and de-silting of stormwater drains which had led the city to flood earlier this year. Reports had also suggested that as many as three deaths were reported from the city of Bengaluru due to potholes. The Congress-ruled state government and the BBMP had come under sharp criticism following the incident.

Though the BBMP had started a pothole-filling drive on September 22 after strict instructions from Chief Minister Siddaramaiah, several roads continue to be in a horrible state. An opposition leader had even suggested that there was a large-scale 'road repair scam' in the Congress-ruled Bruhat Bengaluru Mahanagara Palike (BBMP).