Need to recover data from crashed HDD which is end point encrypted.

I have installed McAfee endpoint encryption in my laptop. Unfortunately laptop got crashed. when I switch on the machine, it displays "Missing operating system" message. Its not even displaying the pre-boot screen which was used to earlier. I am not sure which one is corrupted in MBR whether OS or End point encryption software. I need to retrieve my data. plz provide me the details in depth to recover data. Thanks in advance !

Re: Need to recover data from crashed HDD which is end point encrypted.

I do not have access to EEM application. Moreover, local IT helpdesk does not know much about this recovery process. I tried with SafeTech boot disc. When i tried option Authenticate from SBFS, it gives the error "SafeBoot client is not activated". Is it possible to do the manual decrypt?

Please explain me, what are the steps to be followed to recover it. Thank you

Re: Need to recover data from crashed HDD which is end point encrypted.

you really need to work with YOUR IT team here, it's their machine after all. Actually, you can't do anything without their assistance - you need the machine object from the database that they manage to decrypt anything.

Yes, it's entirely possible to recover all the data on your machine - whether your company wants you to do this though is up to them.

Re: Need to recover data from crashed HDD which is end point encrypted.

I have explained to you that you need to work with people managing EEM and need to retrieve machine information (database - to SDB file).

You need to work with personnel that has been trained for EEPC recovery procedures. If that is not your IT team, then escalate this to your management. Someone should seek McAfee Support to help you with that recovery.

Re: Need to recover data from crashed HDD which is end point encrypted.

Thanks for ur reply SafeBoot.

It seems that its difficult to get SDB file from my Mcafee Enpoint encryption server team . Still am waiting for positive reply from them.

Is any other way to retrieve my data?

like logging into another machine with my encryption user name and password (after getting access for that machine-granting mulitple access) and connect my machine's HDD in USB port (Using HDD USB converter). will this help ???

Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.