Data protection (GDPR)

On this page you will find our explanations on data protection. For the sake of clarity, we offer you several text versions so that we can fulfill your respective information expectations quickly and transparently.

Data protection short

General data protection information – short version

Below you will find a brief, understandable overview of the collection and processing of your data. Please refer to our data protection declaration for detailed explanations.

We collect this information

• The domain name or IP address of your computer, the file request of the client (file name and URL), the http response code and the website from which you are visiting us.

• We use cookies. You can set your browser so that these cookies are not saved or deleted at the end of your Internet session.

• If you register for the newsletter, we save the time, the registration and the e-mail address that you provide us for this purpose. We also record when you open the newsletter and which links you click.

• The website contains specific data entry forms at various points, which can consist of mandatory fields as well as fields of different content that must be filled in voluntarily.

• Within social media PlugIns your interaction is with these PlugIns.

This is how we collect your data

We automatically collect the data that is generated when you visit our website, if necessary through the use of cookies. The same applies to the data arising from the use of the newsletter.

Otherwise, we collect the data only on the basis of your entries on our website, in the respective collection forms. Wherever this is the case, you will find a link to the specific data protection notice directly on the form.

We use your data for this purpose

• For the technical administration and the provision of the website.• For sending and improving the monthly newsletter.• In the case of special data entry forms, the exact purpose is described in the respective data protection notice. • For forwarding to the operators of social networks whose PlugIn is used by our website. • For forwarding to the operators of web services that we make available on the website.

We also use your data

• Only to the extent provided for by law• For misuse detection and fault rectification• To provide information to public authorities

As long as we store your data

The duration of data storage depends primarily on the fulfilment of the purpose. This means that we store your data for exactly as long as we need it to fulfil the purpose for which it was collected. In some cases, however, there are legal retention periods which provide for a different storage period. In these cases, we store the data for as long as required by the relevant law. Should data in a special context (e.g. Google Analytics) be deleted after another period, this is stated in the detailed data protection declaration.

You have these rights

• Right to information (you can also ask for all information in this note at any time)• Right to erasure of data (unless time limits prevent this)• Right to oblivion (if data has been transmitted, we must inform the recipient about the request for deletion)• Right to data transferability (if you wish, we must transfer the data to a third party) in machine-readable format)• Right to correct the category of data• Right of opposition to the processing activity• Right to rectification if the data is incorrect.• Right of appeal to the supervisory authority.

This data protection information provides a compact overview. The complete information can be found in the detailed version. In order to protect your rights and to ensure legally correct processing, we have appointed an external data protection officer. These are the contact details:

Data protection with online forms

Data protection notice for the use of online forms

(Establishing transparency through information and reference to the rights of the data subject according to Art. 13, 14, 15 and 20 GDPR)This data protection notice serves to inform you about which data we process, how we do this and which rights you as a data subject have within the scope of this data processing.

We may process the data for the following legal reason:

Performance of contract (Art. 6 para. 1 (b) of the GDPR)• In case of travel bookingEntitled interest (Art. 6 para. 1 (f) of the GDPR)• In case of tour rating: increase of our product quality, analysis of product weaknesses, optimization of customer satisfaction• In case of ordering information material/catalogue/travel voucher: delivery of our online newsletter by e-mail, delivery of our catalogue by mail at the request of the recipient, delivery of travel vouchers and related invoices by mail and/or e-mail• In case of customer service: individual advice on request by e-mail and/or telephone

We store the data for the following period:

• Until the purpose is fulfilled

During processing we transmit the data within the company.

As the data subject, you have the following rights within the scope of this processing:

• Right to information (you can also request all information on this advice at any time)• Right to erasure of data (unless time limits prevent this)• Right to be forgotten (if data has been transmitted, we must ask the recipient to delete it)• Right to data transferability (if you wish, we must transfer the data to a third party in machine-readable form)• Right to correct the category of data• Right of opposition to the processing activity• Right to rectification if the data is incorrect• Right of appeal to the supervisory authority

In order to protect your rights and to ensure legally correct processing, we have appointed an external data protection officer. These are the contact details:

Data protection detailed

General data protection information – detailed version

In this detailed Data Protection Declaration, we explain in more detail the circumstances of the data collection associated with our website as described in the short form.We assume no liability for external links to external content, despite careful control. Below you will find information about which data is collected during your visit to the website and how it is used:

1. Collection and processing of data

Every access to our website and every retrieval of a file stored on the website is logged. It is saved for internal system-related and statistical purposes. However, we will keep this data for a maximum of 6 months until it has been used for the purpose intended. What is logged:• Name of the file accessed; • Date and time of access; • Data volume transferred; • Report on successful access; • Web browser and req. domain; • Referrer URL; • The logged IP addresses of the requesting computers.• In some places this website uses cookies.

Cookies are small amounts of data in the form of text information which the web server sends to your browser. These are stored on your hard disk. Cookies can only be read by the server that had previously stored them, and receive information about what you viewed on a website and when. Cookies identify the IP address of the computer and do not store any personal information, such as your name. With cookies, you have the choice of whether you want to allow them. Changes can be made in your browser settings. At a minimum, the following settings are possible: • Always allow and store cookies;• Allow cookies, but delete after each session;• Disable cookies.If you generally block cookies, this may lead to functional restrictions and error messages on the website.

1.1. Newsletter

If you have registered for our newsletter or provided us with an email address for sending newsletters by other means, we will use the email address you provided for this newsletter. If this email address is different from the one used for other communications, we will use it exclusively for the newsletter. You can unsubscribe from the newsletter distribution list at any time. If you have entered an exclusive newsletter email address, we will delete it immediately after you unsubscribe.As part of the newsletter dispatch, we can check whether you have read the newsletter and which links within the newsletter you have clicked on. We use this data to make future newsletter more effective. Further personal data will only be collected if you voluntarily provide this information, e.g. as part of an enquiry.

1.2. Other data entry forms

Should other forms be included within the internet presence with the help of which we collect data from you, it is basically marked which data we absolutely need within the framework of the form and which information you can give us on a voluntary basis. You will find a detailed explanation regarding data collection within such a form in the respective specific data protection notice, which you must confirm by opt-in before you can submit the form. The fact that you have checked the opt-in box will be saved together with your request.

2. Disclosure of personal data

Your personal data is only passed on to third parties or otherwise transferred for the purpose of fulfilling the contract – in particular the passing on of order data to suppliers – if required for invoicing purposes, or if you have given your prior consent. You have the right to revoke your consent with future effect at any time. In addition, we transmit data to social networks through plug-ins (see under 4.))

Personal data is deleted if you revoke your consent to storage, if the data is no longer required for the purpose for which it was saved, or if the storage for other legal reasons is inadmissible. If we have transmitted your data, we will inform the recipient about the necessity of deletion.

3. Matomo (PIWIK)

We use Matomo to analyse the activities on our website. Matomo (PIWIK) ist eine Open-Source-Software, welche die Matomo is an open-source software that evaluates the accesses of website visitors. The analysis is enabled via cookies, which are text files. Cookies collect information about your use of our website. This data is stored on one of our servers. Your IP address will be made anonymous beforehand. You have the option of preventing Matomo cookies from being stored on your computer. To do this, you must modify the settings in your Internet browser accordingly. As a result, you may not be able to use our website in its entirety.

Widerspruch

4. Social media plug-ins

Our website contains social media plug-ins from various manufacturers. This basically concerns the operators of social networks whose processing site is located on the territory of the USA. The respective plug-In is recognisable by the logo of the manufacturer or its unique name in the drop-down menu, which we provide on each travel page under the „Share“ button. We use these plug-ins: FacebookTwitterGoogle+WhatsappAs soon as you visit our website more frequently, the plug-in establishes a direct connection between your internet browser and the servers of the operator. This will inform you that your IP address has been used to visit our website. If you are logged in to the relevant network, you can use the button to link to the corresponding content on our website in your profile. It is then possible to assign your visit to our website to your social network account. We, as the provider of our website, are not informed about the content of the transmitted data or the use of the data. The circumstances of this use result from the data protection declarations of the respective manufacturers:

In the event that you are a member of one of the social networks, but do not want this to receive data about you via our website and connect to your membership data, you must log out of the relevant network before you access our website.

5. YouTube Videos

We use embedded YouTube videos.Opening Internet pages with embedded YouTube content creates a connection to "Google Double-Click", even if the video is neither clicked nor played. To better protect your information, we have embedded all YouTube videos on our site in advanced privacy mode (share/embed/show more/enable advanced privacy mode): the link "www.youtube.com" becomes www.youtube-nocookie.com).Our website is equipped with a YouTube plugin. As soon as you visit pages equipped with YouTube plugin, a connection to a YouTube server is established. This server is informed which of our pages you have visited. If you're logged in to your YouTube account, YouTube allows you to associate your browsing behaviour directly with your personal profile. If you log out of your YouTube account before visiting our pages, you can prevent this. For more information about how YouTube handles your user data, please visit www.google.de/intl/de/policies/privacy/, in the YouTube privacy policy of Google Inc.

6. Data Protection Officer

Your trust is important to us, we take data protection very seriously for this reason as well. This means we are happy to talk to you at any time and answer questions relating to the processing of your personal data. Names and contact details can be found in the short form of this document. If you have questions which this Data Protection Declaration could not answer or if you wish to receive further information on any point, please contact the Data Protection Officer at any time.

7. Your rights

You have these rights:• Right to information (you can also ask for all information in this note at any time)• Right to erasure of data (unless time limits prevent this)• Right to oblivion (if data has been transmitted, we must inform the recipient about the request for deletion)• Right to data transferability (if you wish, we must transfer the data to a third party) in machine-readable format)• Right to correct the category of data• Right of opposition to the processing activity• Right to rectification if the data is incorrect.• Right of appeal to the supervisory authority.

Security warning

We endeavour to take all possible technical and organisational measures to store your personal data in such a way that it is not accessible to third parties. When communicating by email, complete data security cannot be guaranteed. We therefore recommend you send confidential information by post. This Data Protection Declaration is subject to changing rules and circumstances and will therefore be adapted as necessary.