Our client is a highly successful organisation, located in Wilmslow, Cheshire is looking to grow their well-established team.

They are looking to hire a Helpdesk Engineer, who will be the first point of contact for all customers. The successful candidate will have experience in a similar role, as well as having excellent problem-solving skills.

Having knowledge of Microsoft Active Directory will be extremely beneficial.

Responsibilities-
– Resolve any customer requests and incidents appropriately
– Take on desk visits to all levels of colleagues, to ensure all desktops are looking properly
– Install and activate authorised software where appropriate to client devices
– Log all issues within the agreed work management system, making sure customers are informed through the whole process