I have a Sony Blu Ray DVD player. It is a couple of years…

Customer Question

I have a Sony...

I have a Sony Blu Ray DVD player. It is a couple of years old but It was just opened this fall and I have never had the chance to set it up. When I first set it up I couldn't get the TV to recognize the player. I reread the instructions and everything is fine now except that the drawer for the dvd won't open. I was able to open it the first time I tried and put a dvd in the player. The dvd will play fine but when I try to press the open drawer/eject button both on the remote or on the player itself I keep getting the message (Eject) Key not available. I read one bit of advice in the online manual but nothing works. HELP!!!

Technician's Assistant: What does your TV screen look like when you try to connect your digital media player? Is there anything at all displayed?

Yes, it shows everything and I can play the dvd. I just can't get it to eject.

Technician's Assistant: Is your digital media player connected to the TV, or is it connected to a power outlet?

You have already paid the full agreed upon fees to have this conversation. I can help you, but would need some basic information like the model number to do so. It is printed right on the player, usually starting with BDP

Ask Your Own TV Question

Customer reply replied 1 month ago

I only agreed to pay $5 until it was fixed now I am told that if I call you it will be a total of $31 that to me is a scam because you are not following your original agreement

The fee was never only 5, that was just to post your question. The total is the amount that was shown and agreed to on the payment page, that covers the chat here.

A phone call is a separate optional ad from the site, which you may ignore if not wanted.

Ask Your Own TV Question

Customer reply replied 1 month ago

Your site specifically states that this is a FULLY Refundable fee to ask your question and that if you are satisfied with the answer the cost is $31. Right now you can just forget it. I just want my money back and if your company has dared to charge me more than the agreed upon $5 at this point then that is fraud and I will report you company. Sorry about that but I don’t like being mislead!!!

It's not getting single JA: What's the brand and model number of your TV? How old is it? Customer: It's has DCD SRS HDMI JA: Does the TV menu work? Do you have the same problem on all sources/inputs? … read more

Turned it on this morning and had no sound. JA: Are all the cables at the back of your TV connected tightly to the right sockets? Customer: yes JA: What type of input cables are you using: HDMI, RCA (… read more

HDMI connection not permitted. Press "select" for more information. Tried all 3 HDMI ports. Tried a 2nd HDMI cable. Issue with TV as other 4 TVs working fine. Mediacom could not resolved the issue. … read more

I purchased an HDMI cable along with an Apple HDMI to Lighting adapter so I can view shows from my Ipad. It worked fine for a couple of days then all of the sudden it stopped working. I've tried unplu… read more

no signal . hdmi inputs not working tc-p60gt50 JA: What's the brand and model number of your TV? How old is it? Customer: panasonic JA: Does the TV menu work? Do you have the same problem on all sourc… read more

Getting message INPUT SOURCE HDMI ! HDMI 2 and JA: What's the exact make and model of your television? And have you done any troubleshooting yourself? Customer: MSG shows up on screen INPUT SOURCE HDM… read more

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.