Notice

Submission of claims Any return of exchange of items will be applicable within 7 days upon receiving of the item

Any shortage of item or wrong item received Provide picture of the item contents within the parcel packageProvide picture of the parcel package with the delivery information.Shipping fee will be incurred from seller end.

Defective item issue Provide picture of the defective area of the received itemProvide video of the non-functioning of the product. (For electronic products)Shipping fee will be incurred from seller end.

Any change of mind from buyer's end Would like to change to other available products or does not want the item anymore.Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.Provide picture of the item to seller end.Shipping fee will be incurred from buyer's end.

Non-receipt Claim issue (Did not receive the item ) If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days. We will check over the matter from our end. Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund. Shipping fee will be incurred on seller end.

How to submit return or exchange from the buyer's end? Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'We will assess the claim issue with the provided picture and inform on the progress.

Products use air delivery and it may take 5 or more days for delivery to arrive at the destination.
If EMS or trackable delivery service is selected, you can conveniently monitor delivery status.
Orders that are imported may be subject to customs duties levied by destination country. Additional charges
for customs clearance must be borne by the recipient.

Item Q&A(0)

Submission of claims Any return of exchange of items will be applicable within 7 days upon receiving of the item

Any shortage of item or wrong item received Provide picture of the item contents within the parcel packageProvide picture of the parcel package with the delivery information.Shipping fee will be incurred from seller end.

Defective item issue Provide picture of the defective area of the received itemProvide video of the non-functioning of the product. (For electronic products)Shipping fee will be incurred from seller end.

Any change of mind from buyer's end Would like to change to other available products or does not want the item anymore.Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.Provide picture of the item to seller end.Shipping fee will be incurred from buyer's end.

Non-receipt Claim issue (Did not receive the item ) If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days. We will check over the matter from our end. Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund. Shipping fee will be incurred on seller end.

How to submit return or exchange from the buyer's end? Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'We will assess the claim issue with the provided picture and inform on the progress.