Library IT Workstation and Network Support

Contact Us

The Workstation and Network Support (WNS) group is responsible for the installation, maintenance
and support of the Library networked computing hardware and software infrastructure, including
approximately 1000 workstations and laptops, peripherals, and network printers that serve Library
Faculty, Staff, and patrons.

The WNS group provides network access and maintains a secured networked environment (antivirus,
patching applications, and preventing malware) for all desktop machines. We serve as the primary
contact for CITES LAN Maintenance and Campus Network Design Office.

We collaborate with the IT Help Desk and the IT IMS units to provide system services and are
often involved in resolving support questions. Additionally, we provide technology workflow and
business process consulting, and our staff occasionally provides training to Library employees.

Current projects

Below is a list of ongoing workstation support projects that the WNS group is working on:

Hardware refresh of approximately 100 public access computers

Reassessment of the ACES 509 teaching lab and exploring options for reconfiguration