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this hotel is situated in one of the busiest part of old quarter. the location is great as the famous water puppet theatre is just a stone’s throw away. my room is clean, nicely decorated and spacious enough for 2 twin beds. however, there’s no window/view (not sure about other rooms). it comes with ample amenities but the pc provided does not work. the hotel staff especially the front desk is very friendly and professional. we were provided with a welcome drink & towel upon arriving and a map detailing the area (restaurants, sights and even directions on how to cross the streets!). the complimentary breakfast is sumptuous (ranging from le cordon bleu to local vietnamese delicacies) but was served in the basement with little ventilation.

Restaurant Tip:
Cafe Pho Co which is located at Hang Gai street (near the hotel) is a hidden gem. Hidden in the back, you have to go through the silk store to enter. It offers a nice view of Hoan Kiem lake! Must-try is their coffee with egg white.

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Yam L.GroupsSingapore,August 28, 2012

Best hotel in Hanoi so far

Very very near to old quarter and hoan kien lake

10

I don't know what to say about this hotel. Everything about it so perfect. The service, the room, the breakfast buffet etc it was fantastic. Upon checking-in in the late afternoon when we were so tired after 3 days trip to Ha long bay, we were offered a seat at the lounge with their complimentary refreshment while they process our passport information. That really is a service that we are looking for. Another good point of this hotel is laptop in every room. So if you are thinking about booking this hotel on your upcoming hanoi trip, you can consider leaving your laptop behind and that lighten your luggage load. Buffet breakfast was excellent which comes with wide selections of local and international cuisine. Overall, i would give 10/10

Restaurant Tip:
If you want cheap and authentic vietnamese food, try New Day Restaurant which is about 15 mins walk from the hotel.

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Phary T.CouplesAustralia,August 27, 2012

Great location, lovely staff

Great location

9.3

Loved the location of the hotel. Just a short walk to the lake and night shopping. Breakfast was always good with a wide variety. Best part of the rooms is the shower. Was amazing!!!!! Could stay in there all day.

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Karolina P.CouplesPoland,August 26, 2012

Great hotel, excellent service

Perfect location

9.3

We have only booked this hotel for one night, however as we liked it so much, we decided to extend for one more night(at the same rate). The staff was super helpful and very friendly. Good breakfast.

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Phary T.CouplesAustralia,August 23, 2012

Good location, lovely service and loved the shower

Great location and loved the shower

8.3

staff were so friendly from the moment we arrived to the day we left. breakfast was always good with a wide variety. best part about the rooms were the showers.

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Linda N.CouplesCanada,August 19, 2012

It's all in the details that makes it great!!

Fantastic service, tasty breakfast, clean, laptop in room

10

meracus was such a pleasant experience. the people were very friendly and had good english. the rooms were good. when we walked into the room we had several nice surprises: free tropical fruits, laptop for our use with free internet, plug adaptor, and a sweet little parting gift when we left. the breakfast was delicious. the airport transfer vehicle was good (note: there is a charge). we liked meracus so much we booked another two nights upon our return from sapa. i would definitely stay here again. oh and in between trips we kept a suitcase at the hotel free of charge and they gave us towels, shampoo, etc to shower even though we had no room for the day we were doing our trip transfer. see, it's the little things that count and we appreciated it!!

Hotel Feature Tip:
The superior room is a bit small, if you like having more space go for the deluxe. Great location

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Chua A.Solo travelersSingapore,August 16, 2012

Beautiful Hotel with very good service

Clean room and Great service

10

I have been to Hanoi many times and have stayed in different hotels. In my opinion, this is the most value for money hotel with great breakfast and fantastic service.
All the staff speaks good English and they are all very helpful. I was there in March this year and stayed there for 5 nights. When I went back this August, I was so suprise that two of the staff actually remembered my name.
This is a hotel that I would highly recommended to anyone planning a trip to Hanoi.

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David A.GroupsUnited States of America,August 16, 2012

Absolutely wonderful!

Service and cleanliness

9

This was one of the nicest stays ever. The care we received was more than we ever expected. While the streets of Hanoi can be hectic, the Meracus was our oasis!

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Ngan N.CouplesVietnam,August 11, 2012

Lovely hotel, nice location, very helpful staffs

Lovely staff, nice location, i love the shower head, laptop in the room

8.7

Very enjoyable, we checked in early from the Sapa train. Staff are nice and helpful. Room is a bit small but okay and enjoyable.

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Peter K.CouplesAustralia,August 10, 2012

Good hotel

Great position and friendly sẻvice

8.3

pleasant stay, clean and friendly staff, very helpful. food in restaurant very good ì u don't feel like venturing out.