Returns
We gladly accept returns and exchanges
Just contact us within: 7 days of delivery
Ship items back to me within: 14 days of delivery

The following items can't be returned or exchanged because of the nature of these items, unless they arrive damaged or defective:

Custom or personalised orders

Items on sale

Conditions of Return
Buyers are responsible for return shipping costs unless the product was damaged on arrival. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Shipping
Each product may have a different lead time for completion and delivery, so please find further information alongside the description of those products.
We utilise two leading courier companies to safely deliver your order across South Africa so you can rest assured it's in reliable hands.

Cancellations
We don't accept cancellations but please contact us if you have any problems with your order.

Creative laser cut and engraved gifts and novelties. We design and manufacture unique gifts which can be customized to your needs. If you're looking for birthday gifts, baby shower presents or novelties for your wedding or special occasion then we can assist!

Message the designer

Orders placed & paid for outside of the Hello Pretty platform aren't protected, supported or guaranteed by Hello Pretty. In the event that a seller become unresponsive or disappears, or doesn't supply your purchase after you've paid, or if your purchase gets lost in the mail, Hello Pretty cannot facilitate a refund or offer you any buyer protection, insurance, or assistance.