Leading-edge Virtual Call Center Software

Enhance Agent Productivity and Customer Experience.
Based on our rock-solid record of reliability, Vocalcom provides today's most powerful virtual call center software for inbound, outbound and true multi-channel customer service.
With a broad range of features that are robust and unique, yet easy to use, our virtual call center software is more in the forefront of accelerating call center performance than any other on the market.
Virtual Contact center software from Vocalcom is the leading virtual call center software, bringing unpreceded capabilities and flexilibity. Give your contact center agents the power to delight

Connecting With Customers Made Easy.
All that's required are PCs and a broadband connection. Your agents can be located anywhere and the Vocalcom virtual contact center solution is so easy to set-up and use, your call center can be up and running in less than 24 hours.
Best of all, because Vocalcom virtual call center software is cloud-based, you can enjoy these benefits without the upfront capital cost and lengthy deployment of an on-premise solution.

Virtual Call Center Software

No hidden costs. Vocalcom's virtual call center software is a full communications system built to meet your needs.
We combine advanced technology and significant design expertise from 15 years' experience with substantial user feedback.
Whether you have 10 agents at home or 1,000 and multiple locations,
you have full access to the unmatched features and advanced capabilities that make our virtual call center software the world's most popular solution.
Find out why our Virtual Call Center software, is the trusted choice of over 550,000+ users.

Why Virtual Call Center Software?

• Unparalleled flexibility • Simplicity and ease of use • Up and running in no time • You are always up-to-date
• And best of all, phone, email, text, chat, video, social media - Everything goes to one place.

Wouldn't it be great if you could put your most valuable customers to the head of the queue or route them to your most experienced staff? Or if you could prioritize customers who are coming up for a contract renewal so they don't wait so long? With Vocalcom, you can.

Flatten Peaks in Call Volume

Flatten peaks in call volume and increase agent productivity during less-busy times by offering customers a callback option and reach out to your customers during off-peak call periods by automatically offering outdial calls when agents become available.

Repeat callers

Repeat callers are put to the head of the queue and delivered, along with their call history, to the last agent they had contact with when it's possible.

Bypass outdated software! Delight your customers in a digital world. Manage calls, email & chat interactions through a single user interface. Everything goes to one place. Customers love it when you can accommodate their preferred communication channel.

Collaborate in real time

Agents can communicate with ease using instant messaging and our built-in chat feature. Your agents can collaborate, share insights, or get input from supervisors instantly.

Multi-channel virtual queuing

Respond to customers faster and easier, no matter how they contact you. Virtualize and scale enterprise routing rules and contact distribution. An Intelligent universal routing for a Seamless Cross-Channel Customer experience.

Call Recording

Improve performances and the quality by monitoring and evaluating agent interactions.

Automatic Call Back

Every missed Call is a missed opportunity. Call back automatically when your agents are available.

Web Call Back

Use the Click-to-Call-Back functionality so your customers can request a call back from your website. This starts a call from your service team to your customer automatically - meaning you can deal with any issues or questions instantly.

Your Customers Never Wait on Hold Again

"Your estimated wait time is between 3 and 5 minutes. Rather than stay on hold, if you'd like us to keep your place in the queue and call you back in about 5 minutes, press 1." PVQ® "Proactive Virtual Queuing" shows customers that you value their time and dedicated to true service reducing customer frustration and save on toll free number charges by offering your customers in queue the option for a callback, based on estimated wait time or number of calls in queue.

Complete customer insight. No complicated setup, just the customer service metrics that are important to you. In real time. Add new reports and dashboards, or customize existing ones, without calling IT. It's simple. Just drag and drop..

Vocalcom's proven predictive dialer algorithm start dialing on multiple simultaneous lines to maximize productivity, passing them the next call the moment they are ready.

Unmatched Performances

Vocalcom's speed of delivering the call to an agent, or a procedure such as leaving a recorded message, is the fastest in the industry.

Answering Machine Screening

Reach more contacts with automated messaging options for answering machines. Leave automatically a custom voice message on answering machines and route inbound return phone calls to the same agents.

Time Zone & Do Not Call List

Auto-time zone adjustments allowed call time frame and based on the area code of the number you are dialing, to auto-adjust the time frame. better yet, 100% Do-Not-Call list Protection.

Call-back and Appointment Setting

Access to sophisticated calling features. Agents can schedule agent-specific or general call-backs or manage appointment setting. For general call-backs, our exclusive call engine automatically choose the best time to call back to increase your contact rate.

Robust Collaborative Dashboard

Agents can communicate with ease using instant messaging and our built-in chat feature.

Digital video monitoring and call recording

Improve performances and the quality by monitoring and evaluating agent interactions.

Automated broadcast

Phone tool capable of quickly delivering thousands of individually customized phone messages. You can also let Customers respond or be transfered to a live agent

Automatically detects returning visitors on your site as prospects, customers, or any other segment you would like to identify

CRM knowledge base

Discussions history, Discussion tagging ans notepad, Customers can leave messages when you are not available..

Geo Location Map

Geo Localize and target your visitors online in real time.

Click-to-call

Access to sophisticated calling features. Turn every web page to a phone to ignite your Sales.

Web Call Back

When a website visitor submits a form, including a telephone number, the Vocalcom APIs automatically populate that number in a list within the Vocalcom dialer for an immediate call back to the visitor and a live conversation with an agent. Improve productivity and increase sales be translating website visits directly to live conversations.

Open product details or other helpful information in your visitor's browser.

Targeting

With TheWave, choose where in your site funnel you want to target visitors. Target the customers who are ready to check out, or any visitor segmentation based on your CRM inputs, cart, visitor registration.... and more.

Multi-website

Agents simultaneously present on several web sites with a single interface.

Deliver answers anywhere. Let questions and comments from social media channels become part of your case queue. Route them through a single hub, and monitor and prioritize conversations by sentiment and influence. Then use insights from their online profiles to deliver better answers faster.

Social Media Monitoring

A single view to get in real-time an overview of your customer activity on social media.

Social Media Engagement

Interact with your customers on social media with a seamless cross-channel customer experience.

Social Media Management

Social Media Manager efficiently and automatically processes the social media interactions.

Identify influencers

Respond faster and more appropriately with a full view of customer activity and insights on social media.

Leverage facebook

Get the list of your facebook customer's friends by email, SMS or during a Live chat.

Social Media to Website

Identify the visitors coming from your customers social circles and welcome them with amazing personal video chat.