After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Can't find it either. I submitted feedback, but I doubt they even take that seriously. The issue is also present on PCs. Actually, I noticed it first on a PC I was using, and worked around it by selecting the mixer device; Obviously, I can't work around it on the Mac using the same method; it's pretty annoying.

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Unfortunately, I was already on Sierra myself when this issue started happening (e.g. after upgrading TeamViewer to 12.0.78517), so I never even saw the AirPlay option in the Audio properties to begin with.

When you posted your workaround, I told to myself that maybe I needed to have an available AirPlay device on my network for this option to appear, so I didn't bother investigating further.

I don't know why the AirPlay audio device is no longer available when running TeamViewer on Sierra, although it was possible to select it in El Capitan or earlier versions of OS X.

Honestly, though, I personally believe that the best workaround to resolve this "audio ducking" issue is to simply downgrade TeamViewer to it's previous release, at least for now. Refer to @Julia's post earlier in this thread if you need to download the previous release dmg file from an official source.

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Indeed, and this will most probably get fixed in the next release of TeamViewer. We just need to be a little patient for now and use the workaround if required, which involves downgrading TeamViewer to its previous release (see previous posts).

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

I use same setup as OP- Access TeamViewer on my OSX Sierra machine to login to my Windows 10 PC. On most recent upgrade, however, it started killing the volume on my MAC - (Possibly the remote PC also, but noticed because I am usually listening to music either by streaming or through iTunes Podcasts on my Mac while remote connecting out to my PC.) - Here is what I thought was weird, though- I have played around with the sound settings on for my remote connection on PC- (Play remote PC sounds / Not, etc...), AND I've ruled out the issue being using a 'chrome app' version of TeamViewer vs OSX App. And even tested if it is only blocking sounds that are from my Chrome 'browser'- (ie: I am doing Napster Streaming via Chrome VS playing a downloaded local podcast file on iTunes), and even headphones VS Mac Speakers. It appears to just completely mess up at the point of the output of ANY sound when running an active Teamviewer SESSION is running - Reducing to very minimal sound from my Remote PC or Mac, but no issues when TeamViewer is running in background with no connected session open. Really hope this helps! Been using TeamViewer forever and LOVE it. It's an ESSENTIAL tool -especially for MAC users who are forced to do something on a PC from time to time!

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

VERY INTERESTING- Saw this after my reply a moment ago. Turning up the volume did NOT fix the problem for me, HOWEVER, I had recently installed SOUNDFLOWER on my Mac, so when on the TV Audio Preferences, I changed the SOUND PROFILE it was wanting to use to use my 'non-default' (just picked the Soundflower 64bit), my sound on my Mac came back fully!

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

It's amazing this has been a known issue for this long and they haven't put out a patch or anything. It should be fairly obvious in their code where the volume is being lowered. I'm not a master programmer, but this should be a simple fix. Their entire user base is affected and there's no rush to fix it. Astounding.

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

I never posted back, apologies for that, but the method described by @SkyLukeQc, i.e. fully uninstalling TeamViewer through the Preferences Menu, then reinstalling using the installer posted by @Julia, also did the trick for me.

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

[...] There is really no official reaction on the entire subject relating a BUG on the official Teamviewer community page, perhaps nobody from Teamviewer is at all reading this forum !!!

Allow me to kindly disagree with you. You may consider reading the whole thread before making such statements or assumptions...

There are at least 2 different staff members, namely @Scotty and @Julia, that have not only acknowledged the issue and reported it to their development teammates, but also provided us help to determine the root cause of the problem and then a temporary workaround in the form of a download link to the previous TeamViewer build for Mac, which didn't have this "audio ducking" issue.

All members of the community that have followed the advice to downgrade from build 12.0.78517 to 12.0.75813 are doing just great.

I'm pretty sure that the reason behind the link shared by @Julia no longer working is accidental and will probably be fixed / replaced soon enough. You posted a link from an unverified external source which is similar to what @RoxTeddy has shared with us some weeks ago (see earlier posts). You can use it if you want, but don't blame the guys at TeamViewer if you catch a virus or any sort of malware...

Anyhow, I'm just trying to say that a little patience goes a long way, particularly if you're using TeamViewer for your personnal use, e.g. for FREE. I personnally believe it's an incredibly usefull piece of software that does what it was designed to do very efficiently. Unfortunately, as it's the case with most programs, it isn't immune to bugs... But I'm sure the issue that was reported in this forum has been duly noted, documented and sent to the development / maintenance team, and it will eventually be resolved in an upcoming build of TeamViewer.

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Hi SkyLukeQc,

you are right some teammember posts a reply, but over 1 month to fix a bug wich is visible in 2 clicks ater starting a TV session.

Just for your info, the link I posted is the only I found after the "miss deletion" of the "official" link.

Just for your info.. I'm paying over 4000 € per year (due to nice new version every year that force us to be compatible with our customer and keep the latest version) the license to use it for busness and a not working audio is for us a big issue if I cannot skype with my clients during a remote session.

So I understand that you want to moderate the chat , but just considere that no offical download on the Teamviewer page: https://www.teamviewer.com/en/download/mac/ and no notice that latest version has a bug and keep customer the choice to decide what version they want is a Teamviewer misconsideration of their "Business" customer.

But because as first approach you mention that we use it for "Free" is the main point of view for Teamviewer and that they consider that the biggest part of user are non commercial, so the new release politic is set according this basic point of view..." why complain it's free.. be happy".

To be honnest I'm waiting since over a month 2 things. An new release fixing the Bug and an official download link to give the customer paying a licence a chance to use what they pay for in a decent time frame.

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

I sincerely apologize. After reading your reply, I realized that I made some statements and assumptions myself (!!) regarding the type of TeamViewer license(s) you have... I must admit that I was wrong in doing so and I'm really sorry about that.

I now totally understand your frustration. If I were a paying customer, and even more so if I had to pay that kind of money every year, you can be sure that I would CALL TeamViewer's Support and do my best to escalate this issue at the highest possible level. Heck, if my own business depended on it, I'd certainly go even further (e.g. formal notice) to have this corrected as soon as possible... Have you taken any of these steps yet ?

I also agree with you on the following : at least a set of earlier builds should be available for download on the support page of TeamViewer's website. I can think of a million reasons (well, maybe only two or three actually) for someone wanting to install and use a specific version and build of TeamViewer rather than the latest and (not necessarily always) greatest. You got my vote on that one !

Thank you for sharing your thoughts and frustration with us. It added a new perspective to this thread. And I apologize once again for making assumptions I shouldn't have. I do feel a little "protective" of this product because I like it so much, but I may have overstepped a little bit this time around...

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Hi Julia:I can confirm that this version does not suffer from the issue with audio ducking during a remote control session for me. Thank you for sticking with this issue and following through with an update.

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

The waited for confirmation that an update would fix the sound issue and just installed a higher number: 12.0.80984.

The mute sound issue is indeed solved but it is now a different effect: as soon as yoy start TV, the sound is set to max volume. Less annoying as one can just turn the sound a bit lower, but still there is some interference with the sound settings.

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Indeed, if any device other than the "standard playback device", or even the "built-in output" in my case (as I'm currently using a pair of USB headphones to play music on my Mac while controlling another computer through TeamViewer) is selected in the Audio (Conference Call) preferences, the audio ducking still occurs, which may well be the desired effect.

In other words, if the device you're currently using to, say, listening to music is also the selected device for Audio Conferencing in TV, audio ducking will occur. If you select a different device, then no ducking occurs. If you select the "standard playback device", even if this standard device is actaully the same as the one you're listening music on, no ducking will occur either, and I believe this last part is what has been fixed.

Note that these are only my early conclusions to the tests I've been running so far .

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

I think I'm also able to reproduce this new behavior, but I'm not sure yet what "sound output device" combinations (macOS Sound settings vs TeamViewer's Audio (Conference Call) settings) lead to this volume boosting effect...

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

As I'm on holiday right now, I didn't yet have time to run extensive tests using the new release of TeamViewer, but it does seem there are still some small glitches with the audio settings (as first reported by @Szienz) when connecting to a remote computer or simply opening the Preferences... > Audio settings, except now it isn't audio ducking anymore, but some kind of "audio boosting" (the selected device's volume is increased to 100% from whatever value it was set to before connecting to a remote computer or accessing the audio settings, depending on the selected device...), which could be harmful in some situations (sound too loud when wearing headphones, for example...).

I'll make sure to investigate this further in the upcoming days and keep you all posted. I may open a new thread to report this new issue, as it is different from the one in the current thread's title / subject.

Many thanks to everyone that have participated to this thread ! Together, we can help making TeamViewer better and better !

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

OK SkyLuc, I will wait for any solution. Let me know if I need to test a beta.

It occurs when I open TV, but also when I reset volume to a normal, every time I then open a remote connection it is reset to max volume and I need to lower it again. It blew up an old headphone (or this could be a coincidence :-), but it does hurt my ears indeed so any fix will be welcomed.

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Just to be clear, I'm not part of TeamViewer support nor development team, I'm just a regular user who happens to like this software very very much. But I'll do whatever I can to help !!

@Julia, please advise what would be the best course of action to report this new (but related to the former) issue : continue writing in this thread or start a new one. Whatever works best for you guys at TeamViewer to receive the required attention ! :smileywink:

I'll get back with my test results as soon as possible (e.g. sometime later this week).

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Was this the solution all along for release 12.0.78517, before the new release that should have corrected this behavior came out and introduced the new "audio boosting to max" problem ?

I didn't even know the existence of this utility, which comes standard with macOS...

Anyway, I think some folks actually need the audio ducking to work, as we all have different needs. So maybe turning off the audio ducking in the VoiceOver Utility.app isn't a great idea for them.

I haven't been able to follow through on the "audio boosting to max" issue. I'll create a new thread right now to report it. If you guys have time to contribute to it and post the steps to reproduce the issue (some of your posts may simply be copied & pasted from the current thread into the new one), it would be really great as I believe this new "audio boosting" issue deserves its own thread.