The telephone line cord may be connected to the [EXT] jack on the unit. Connect to the [LINE] jack.

If you used a splitter/coupler to connect the unit, remove the splitter/coupler and connect the unit to the wall jack directly. If the unit operates properly, check the splitter/coupler.

Disconnect the unit from the telephone line and connect a known working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired. If the working telephone does not operate properly, contact your telephone company.

The power cord or telephone line cord is not connected. Check the connections.

If you have connected the fax machine through a computer modem, connect the fax machine directly to a telephone line jack.

You can order parts and accessories for your machine from our Parts & Accessories Department at 1-800-833-9626.

Where can I get the updated software driver for my product?

To get the updated software driver for your product, click here and select your appropriate model.

Where can I get the updated software driver for my fax or multifunction printer?

To get the updated software driver for your unit, Click Here&#160;and select the appropriate model.

What should I do if I have no dial tone on my fax machine?

Check the power cord and telehpone line cord connections.

Try a different telephone line cord. Problem may be with the phone cord.

Unplug the fax machine and install a different portable phone on the wall jack where the product is currently plugged. If the portable phone has a dial tone then it's a problem with the machine. Please call the technical Helpline for options. If the portable phone doesn't have dial tone but is working on the other jack then there could be a problem with the jack where the machine is currently plugged in to.

The telephone line cord may be connected to the [EXT] jack on the product instead of the [LINE] jack.

If you have connected the fax machine through a computer modem, connect the fax machine directly to a telephone line jack.

You can send a fax to a maximum of 20 recipients once they have been programmed into the broadcast memory.

There are smudges or streaks on all the print outs made by my machine. How do I fix it?

Streaks, smudges or markings on all print outs made by the machine means that the drum for the machine has reached its drum life. A drum can be used with 3 to 4 toner cartridge replacements. If you have used more than the said number we suggest that you replace the drum to correct the issue.

The documents that I faxed out or copy has a black lines on it. How do I fix it?

The scanner glass may be dirty with debris such as "white out" or just plain dirt.

Unplug the unit and locate the scanner glass

Clean with dry cloth or if necessary, use a damped cloth with rubbing alcohol to help remove dirt

Dry thoroughly before replugging the unit

Is this product compatible with Windows 7? If so where can I download the software driver?

Not all models are compatible with MAC, only the following models that were released for 2010 will support MAC, aside from the KXMC6020 & KXMC6040.

How do I set the logo for my machine?

Press [MENU][#][1][0][2] then [SET]. You will see "LOGO=" on the screen

Enter your logo, up to 30 characters. Every key corresponds to a certain characterExample: PANA Press [7] once then [2] once [6] twice [2] onceNOTE: To enter a character that is located on the same dial key as the previously entered character, you must first press [&#9658;] to move the cursor to the next spaceTo make corrections: Press [◄] or [►] to move the cursor to the incorrect character, and enter the correct character. You can also press [STOP] to delete the incorrect character left to the cursorPressing [#] will change the character to upper-case or lower-case alternatively

Press [SET] to save

Press [MENU] to exit

How do I put my fax number in the machine?

Press [MENU][#][1][0][3] then [SET]. You will see "NO.=" on the screen

Enter your fax number, up to 20 digitsNOTE:- To enter a "+", press [*]- To enter a space, press [#]- To enter a hyphen, press [FLASH]- To erase a number, press [STOP]

Press [SET] to save

Press [MENU] to exit

How can I register for the warranty of my product?

You may register your products online by clicking here. It is not necessary to submit this form in order to effectuate the limited warranty. As long as there is a copy of the receipt, your product warranty begins from the date of purchase.

How can I connect my fax machine to a home phone line with an answering machine on the same line?

To ensure both your answering machine and fax work hand in hand to receive messages and faxes, they must be connected to each other. The telephone line port from the answering machine that is normally plugged into the wall jack should be connected into the EXT port of the fax machine. Then set your answering machine to pick up on the 4th or lower ring count and the fax to 5 EXT TAM.