Privacy Policy

This Privacy Policy applies to information collected through this website and any mobile sites, applications, widgets, and other interactive features that link to this Privacy Policy. This Privacy Policy explains how Alcon uses and discloses the information we collect from you through our websites, mobile applications, social media forums, and other services, both offline and online, that link to, incorporate, or for which you are provided a copy of this Privacy Policy (collectively, the "Services"), and the choices you have about how we use that information.

The Services are controlled and operated by Alcon Eye Care UK Limited (referred to in these terms of use as “Alcon”, “we”, “us” or “our”). Alcon Eye Care UK Limited is a limited liability company registered in England (company number 809238). Our registered office address is Frimley Business Park, Frimley, Camberley, Surrey, GU16 7SR. Alcon Eye Care UK Limited, together with its UK affiliate Alcon Laboratories (UK) Limited (company number 968373), are part of the the Eye Care Division of the Novartis Group and are referred to as "Alcon" in this Privacy Policy.

By using the Services, you consent to the collection and use of information as set forth in this Privacy Policy. You also acknowledge that we may periodically change, modify, add to, remove from, or otherwise update this Privacy Policy at our discretion, without prior notification to you and that such changes shall have effect immediately upon posting to the Service and your continued browsing, or other use of the Services, which shall constitute your agreement to this Privacy Policy.

We will always handle your Personal Data (as defined below) in accordance with the Privacy Policy that was in effect at the time of collection. We will post changes to our Privacy Policy on this page so that you are fully informed concerning the types of information we are gathering, how we use it and under what circumstances it may be disclosed.

Personal Data

The term "Personal Data" as used in this Privacy Policy refers to information such as your name, birth date, email address, mailing address or telephone number that can be used to identify you. Generally, we will only process your Personal Data as described in this Privacy Policy. However, we reserve the right to conduct additional processing to the extent permitted or required by law, or in support of any legal or criminal investigation.

What information do we collect from you through the Services?

Information You Provide: We collect any information that you voluntarily provide when you use the Services, such as when you register for an Alcon program or service, participate in a survey, provide a testimonial, order a product, or contact us with a question, comment, or request. The type of information that you provide is based on the specific function of the Service that you use or the Alcon program or service for which you register, and might include your name, mailing address, age, birth date, gender, email address, mobile phone number, information about your medical conditions, product usage and preferences.

Information Automatically Collected From You: We and our service providers may use "cookies" – small text files saved on your computer or mobile device by our servers – or similar technologies to over time automatically collect and store information about your usage of the Services. These technologies allow us to generate statistics about what content our users access and how our users navigate through the Services, to recognize you and personalize your experiences when using the Services, and to provide you with communications targeted to your interests when you access the Services using the same computer or mobile device. Please see below for our Cookie Policy.

Precise Real-Time Location Information from Your Mobile Device: Our mobile applications may collect precise, real-time information about the location of your mobile device (e.g., through your device's global positioning system capability), but only with your express consent. Once you have consented to the collection of this information, you may adjust this consent by managing your Location Services preferences through the settings of your mobile device.

How Do We Use Your Information?

When you provide information to us through the Services, such as when you register for an Alcon program or service, we typically will explain at that point how we will use the information you provide. In addition to using the information we collect from you through the Services to deliver the programs, services, or products you request, we, as well as our subsidiaries and affiliates, together and separately, may use that information for the following purposes:

to generate and analyze statistics about your access to and use of the Services;

to provide you with information about the Services, other Alcon products, programs, or services, any of your accounts, and required notices;

to deliver targeted and other marketing communications, promotional materials, and opportunities to participate in polls or surveys that you request or that may be of interest to you; to better tailor the content offered through the Services to users' interests;

to help us, our subsidiaries and affiliates within the Novartis global group, and our business partners better understand our audiences, evaluate user interest in the Services, improve the Services, and perform other market research activities;

to customize your experience when using the Services, such as by providing interactive or personalized elements and content based on your interests; to prevent and detect fraud, infringement, and other potential misuse of the Services; and

to protect Alcon's legal interests.

We may allow you to participate in competitions and prize draws and similar promotions, and to administer these activities. Some of these activities have additional rules, which could contain additional information about how we use and disclose your personal information, so we suggest that you read these rules carefully.

We, as well as our subsidiaries and affiliates and companies within the Novartis global group, together and separately, also may combine, aggregate, or anonymize any of the information collected from or about you through the Services, offline, or from any other source for any of these purposes.

When and to Whom Do We Disclose Your Information?

We, as well as our subsidiaries and affiliates, and companies within the Novartis global group together and separately, may disclose the information you provide and the information automatically collected from or about you through the Services:

to outside vendors, professional advisors, and companies that provide products and services, such as those that fulfill requests for information, answer telephone calls, administer specific programs or projects such as newsletters or competitions, assist in research and development, or deliver marketing communications, promotional materials, or opportunities to participate in polls or surveys through the Services, third-party websites, or other forums or media; to business partners who sell, market, or offer products or services jointly with Alcon or with our subsidiaries or affiliates and companies within the Novartis global group;

if you are a health care provider or consumer, to deliver marketing communications, promotional materials, or products that may be of interest to you, where permitted by law;

as required by law, such as to law enforcement, to health authorities to report possible adverse events, during government inspections or audits, as ordered or directed by courts or other governmental agencies, or in order to comply with a court order or other legal process;

when we believe in good faith that disclosure is necessary to protect legal rights or the security or integrity of the Services; protect your safety or the safety of others; investigate fraud, a breach of contract, or a violation of law; or respond to a government request;

to third parties, advisors, and other entities to the extent reasonably necessary for development of or to proceed with the negotiation or completion of a corporate or commercial transaction, including a merger, acquisition, or sale of all or a portion of assets, including data related to such assets; and

when not prohibited by applicable law from doing so without your express consent.

In addition, we may disclose reports containing aggregated or anonymized user information to third parties.

Alcon prohibits third parties that have been retained by us from using the information that we provide to them for any purpose not specifically authorized by us unless there is a legal requirement that they do so, and requires these parties to treat the information pursuant to standards substantially similar to those set forth in this Privacy Policy.

Right of access, correction and objection

Whenever we process Personal Data, we take reasonable steps to ensure that your Personal Data is kept accurate and up-to-date for the purposes for which it was collected. We will provide you with the ability to object to the processing of your Personal Data if such processing is not reasonably required for a legitimate business purpose as described in this policy or our compliance with law. In the case of electronic direct marketing, we will provide you with a method to opt out of receiving further marketing materials or with a method to opt in if required by law. If you wish to contact us regarding our use of your Personal Data or object to the processing of your Personal Data, please email us at uk.privacy@novartis.com. If you contact us, please note the name of the Website where you provided the information, as well as the specific information you would like us to correct, update or delete, plus a proper identification of you. Requests to delete personal data will be subject to any applicable legal and ethical reporting or document filing or retention obligations imposed on us.

Security and confidentiality

To ensure the security and confidentiality of Personal Data that we collect online, we use data networks protected, amongst others, by industry standard firewall and password protection. In the course of handling your Personal Data, we take measures reasonably designed to protect that information from loss, misuse, unauthorized access, disclosure, alteration or destruction.

Data transfer abroad

We are part of the Novartis Group which is a global group of companies and has databases in different countries, some of which are operated by the local Novartis Group Company, and some of which are operated by third parties on behalf of the local Novartis Group Company. We may transfer your data to one of the Group's databases outside your country of domicile, potentially including countries which may not require an adequate level of protection for your Personal Data compared with that provided in your country. However, Novartis has adopted Binding Corporate Rules, a system of principles, rules and tools, provided by European law, in an effort to ensure effective levels of data protection, in particular relating to transfers of personal information outside the EEA and Switzerland. Read more about your rights under the Novartis Binding Corporate Rules at http://www.novartis.com/corporate-responsibility/responsible-business-practices/ethics-governance-and-compliance/data-privacy.shtml .

Cookie Policy

In order to access and use the Services, you must have accepted our use of Cookies.

What are cookies?

Cookies are small text files that are placed on your computer or other web accessing devices by our Services. These cookies allow us to distinguish you from other users of our Services, which helps us to provide you with an enhanced experience when you browse our Services and also allows us to improve our Services.

The types of cookies we use and why we use them

We use cookies in our Services to:

Direct you to the relevant sections of the Services.

Make sure the Services deliver a consistent look across different browsers and devices.

Enable complex areas of the Service to function.

Track anonymised aggregate statistics about visits to the Services to help us improve Website performance.

In doing this, we may install cookies that collect the domain name of the user, the internet service provider, the operating system, and the date and time of access. We only use first party cookies. The generic types of cookies we use and their purpose are:

First party cookies – cookies set by the website being visited by the user, ie. the website displayed in the browser window.

Session cookies – cookies that expire at the end of a browser session, starting with the time when a user opens the browser window, and finishing when the user exits the browser.

Persistent cookies – cookies that ‘persist’ in the device after the end of a browser session and therefore can allow the preferences or actions of the user to be remembered when the site is revisited.

Our third-party partners, hosting service provider and/or the web-analytical service partner may collect data about your use of the Service because of these anonymised internet tags/cookies, and may compose reports regarding the Service’s activity for us. They may provide such information to other parties where specifically authorized by us or if there is a legal requirement that they do so, or if they hire other parties to process information on their behalf.

If you would like more information about web tags and cookies associated with online advertising or to opt out of third party collection of this information, please visit the Network Advertising Initiative website.

Using your browser settings to control and delete cookies

Most web browsers allow control of cookies through the browser settings. You can set your browser to notify you when you receive a cookie, which will enable you to decide if you want to accept it or not. However, if you do not accept a cookie you may not be able to use all the functionality of your browser software. To find out more about cookies, including how to see what cookies have been set and how to the delete them, visit www.allaboutcookies.org.

Internet tags

Occasionally, we may use internet tags (also known as web-beacons, action tags, single-pixel GIFs, clear GIFs, invisible GIFs and 1-by-1 GIFs) and cookies in our Services. We may deploy these tags and cookies through a web analytical service partner, which may be located and store the respective information, including your IP address, in a foreign country. These tags and cookies are placed on different pages of the Services. We use this technology to measure the registered user’s responses to our sites, including how many times a page is opened and which information is consulted, as well as to evaluate your use of the Services.

Links to other sites

This Policy applies only to our Services, and not to websites or services owned or administered by third parties. We, and other registered users, may provide links to other websites or services which may be of interest to other registered users. We aim to ensure that such websites or services are of the highest standard. However, due to the nature of the internet, we cannot guarantee the privacy standards of websites or services to which we link or be responsible for the contents of sites other than this one, and this Privacy Policy is not intended to be applicable to any other linked site.

Contact us

If you have any queries or complaints about our compliance with this Privacy Policy, or if you would like to make any recommendations or comments to improve the quality of our Privacy Policy, please email us at uk.privacy@novartis.com.

Managing Cookies Settings

If you would rather not receive cookies on your computer or device, you can easily modify your browser settings so that it notifies you when cookies are being used or you can refuse cookies altogether. It is also possible to delete cookies that have already being placed on your computer.

If you wish to restrict, block or be notified of web browser cookies, you can do this through your browser settings. Using the search function under the "Help" tag within your browser should tell you how to edit your cookies preference based on your browser type. Alternatively, you may also wish to visit the manage Cookies section on AboutCookies.org which contains a comprehensive overview on how to manage cookies on most desktop browsers.

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