Category: Chat Marketing Tools

Chatbots automate everything for you without you being there… All the way from answering questions, engaging prospects, nurturing leads to closing sales for you continuously 24/7. It’s proven that 54% of customers are more likely to shop with businesses they can get an instant response from, without having to wait around.

A.I. technology automatically personalizes every conversation with your prospect’s name and details, as if they are talking to a real human. 40% of the population say that they chat with chatbots on a daily basis. Companies that utilized chatbots were able to increase their customer spend by over 50% more!

Tap into a mass market full of active responsive buyers. Most people are spending most of their time online on messenger apps… they spend 91% of their time messaging each other. 83% of online shoppers need support before making a purchase, and if they don’t get that, you’ll lose potential sales! They want to see more companies using chatbots, since they don’t want any delays in responses.

Let’s face it, everyone uses Facebook. The facts are clear, 1.3 BILLION people use Messenger every month and we’re all addicted to it. Messenger messages get between 50% to 80% open rates. This blows email marketing right out of the water. Grow and “monetize” your lists effortlessly. With botstar, you can even embed your messenger bot directly into ANY website, skyrocketing your reach, engagement & sales.

Instantly engage with facebook users 24/7, build a HUGE audience of raving fans, and EASILY promote and turn them into repeat buyers. In just a few clicks, effortlessly create custom chatbots for any of your FB pages, automating lead generation and connecting 1-on-1 with prospects like a real human being. Easily nurture your leads through our “done for you” sequence flows that instantly grabs attention, drives more leads and pulls in sales fast without any work on your end.

Businesses today want to boast two medallions – artificial intelligence and machine-learning. As a result, they try putting AI into every potentially-automated process. But is this necessary?

While AI is the answer to several business issues; it is still evolutionary. It has a lot of room for improvement. Can AI be trusted with customer interactions? Yes and no.

If you have been thinking about implementing an AI-based conversational chatbot on an automated interactive user experience, you may need to think again. Consider the following arguments:

1. Do you want to eliminate all human interaction from automated business processes?

Conversational chatbots do not have an unlimited decision-making capacity; in fact, they are very focused. A conversational chatbot can only make conversation based on its training, but using a trained conversational chatbot still results in impediments when interacting with humans. When a chatbot that was designed to provide incremental interaction efficiency with customers cannot fully deal with them, it becomes a liability you don’t want.

One negative bot experience can result in serious business damage. Of customers whose initial bot experience was negative, 73% of them won’t interact with it again. Chatbots run at 85% efficiency – less than the 90% customer satisfaction rates provided globally by call centre executives.

Chatbots should automate redundant processes. How? Every company has a set of queries frequently asked by customers. Using these rules, chatbots help customers; however, a human is still needed to solve the communication puzzle. This is imperative because any query can result in an anomaly that the chatbot hasn’t been trained for.

2. Does Your chatbot have sufficient decision-making capabilities?

Many people believe the most complex part of running a business is the sales or finance aspect; but it’s the decision-making. Humans are intuitive and pragmatic enough to make the occasional sound decision. Even when facing a problem for the first time, a human can make sense out of and deal with it. Therefore, it is logical to provide human employees with a certain degree of freedom when interacting with customers.

For instance, allow your customer representatives to give freebies or special offers when dealing with customers who’ve experienced issues while working with your business. You can do this because you trust their decision-making skills. Can you say the same for a chatbot? Many times, customer executives act outside their job description to leverage their business relationship when helping a customer. This does not immediately affect the business’ bottom line but it does help establish a relationship with the customer. Can a chatbot do the same?

Some say the very essence of neural networks in machine-learning (ML) is to break processes and learn the art of decision-making. That said, any machine-learning engineer would state that ML continues to grow and has miles to go before it will reach the general AI stage. Can you trust this kind of evolutionary technology with decision-making? A chatbot is unable to go beyond its programming to assist customers. A chatbot cannot be trained on complex scenarios where it would need to think “outside the box” to do something. Such actions are subjective, so it is counterintuitive to expect them from your conversational chatbot. It cannot handle complex conversations.

3. Does the idea of posing your chatbot as a human seem fascinating to you?

For many entrepreneurs, incorporating AI into their business processes is something they want, rather than need, to do. This is because they want to see themselves as pioneers in the field. They want conversational chatbots in their processes that are as seamless as human customer executives; but here’s a staggering fact for you – 75% of people want to know whether they are talking to a chatbot or a real person.

The idea of a chatbot being as conversationally fluent as a human may work in science fiction, but real human customers have different expectations. So, if your desire for a conversational chatbot is based on your belief that it will amaze your customers, you should reconsider your decision.

4. Do you have the data, process redundancies and infrastructure to deploy a conversational chatbot?

Human interactions bring empathy to a conversation. This applies to both the executives, who can interact with greater empathy and the customers, who will be more considerate towards an executive. Unfortunately, empathy disappears when chatbots completely dominate the conversation. In fact, 61% of people find it more frustrating when a chatbot, rather than a human, is unable to solve their problem.

To make the conversational chatbot more effective, you need to have the right start. First, determine whether the process has enough redundancy for automation. Second, confirm the appropriate data for chatbot training purposes, because the data used in building is not sufficient preparation for actual human interactions. This is important because customers are less tolerant when a chatbot fails to resolve their queries.

Finally, review the infrastructure to ensure the chatbot has the technological space it needs, i.e. can it integrate with the ERP and CRM systems while still providing secure processes? Businesses need to answer these questions before choosing to deploy a conversational chatbot, and they need to consider their intent behind deploying one.

All that can be done via Facebook Messenger with a chatbot, where you’ll get more engagement than with traditional means like email.

Chatbots plug into your other business systems to connect all your lead and customer data from your CRM, to lead management, email marketing, web analytics and beyond.

5. You’re Doing Drip Campaigns

If you have a long onboarding process or a solution that requires training, you use drip campaigns to help lead users through the process. Drip campaigns work great with Messenger chatbots.

6. You’re Already Doing On-Site Chat Support

What’s better than an on-site chat support? Chat support on Facebook Messenger.

You save all chat history. You get people’s contact info. You can message those contacts later.

Chatbots never make customers wait, not to mention the fact you can cut back on expensive operator staffing.

7. You have a Healthy List of FAQs

Chatbots are great at answering frequently asked questions. Just set up the page you want to trigger based on keywords.

8. You’re Interested in a More Engaging Conversion Funnel

With a Facebook chatbot, you can offer conversion forms in a natural and familiar interface. Woo!

9. You’re Tired of Low Email Open Rates

The average email open rate is 10-15%. The average engagement with Facebook Messenger weighs in at 70-80%. If you need to up your Facebook messenger marketing strategy, then you need a very reliable chatbot for your page.

10. You Want to Offer Interactive Customer Service 24/7

Chatbots never close, and are ready to help answer your customers questions all day and all night.

11. You’d like More Sales (Who Wouldn’t?)

53% of customers are more likely to make a purchase if they’re able to message your business.

12.Your Customers Prefer Interacting with a Chatbot

56% of people would rather message than call customer service. Give the people what they want!

13. A Live Person can Jump in Any Time and Take Over for the Bot

Chatbots allow you to scale your customer service.

The chatbot can handle all the basic queries seamlessly and a customer representative retains the ability to jump in any time and take over the conversation if things get more complicated.

14. Your Competitors are Doing It

Two billion Facebook messages are sent between businesses and customers each month.

If your competitors aren’t using chatbots to talk to customers yet, they’ll be using them soon enough.

According to an eConsultancy report, for every $92 spent acquiring prospects only $1 is spent converting them. Sure, that dollar could give you returns in spades, but in reality the odds of that are no better than a craps table in Las Vegas. The average conversion rate for your typical marketing stack – things like forms, paid advertising or mass email – hovers around the 2% mark.

The report is a bit dated, but the underlying thinking persists: companies still spend disproportionately on acquisition and neglect conversion.

To paraphrase Tom Goodwin, isn’t it odd that we’ll spend billions of dollars trying to have a conversation with consumers, and in the rare moment we do, we consider it too expensive?

Perhaps that’s because the value of having these conversations isn’t clear. To establish that value, we analyzed an aggregate dataset of 20 million live chat messages sent through Intercom to demonstrate the potential for live chat as a channel for converting visitors and driving actual revenue for your business.

Here’s what we found (or scroll down for the full, embeddable infographic).

1. Live chat delights your visitors – and your finance team

Having conversations with your website visitors really does pay off. According to our data, website visitors are 82% more likely to convert to customers if they’ve chatted with you first. What’s more, their accounts are worth 13% more than those where the business didn’t have a conversation before sign up. Leaning into real-time conversations isn’t just a nice-to-have, it’s great for capturing and converting website visitors too.

Key takeaway: Live chat is a powerful (and underrated) channel for converting visitors into valuable customers. When someone visits your site, they’re more receptive to chatting with a salesperson than, say, when they receive an unsolicited LinkedIn message.

2. Even a short conversation can pay off

A common misperception about live chat is that effective conversations need to be long and time-consuming. On the contrary, a quick, real-time connection makes a big difference. We’ve found that just one reply in the messenger can increase the likelihood of conversion by 50%; one more reply makes that visitor 100% more likely to convert. A simple conversation with 6 exchanged messages makes a visitor 250% more likely to become a customer.

Key takeaway: Live chatting for business isn’t like chatting with a good friend, but the more you chat, the more likely you’ll convert them.

3. Consider where you really want to chat

Don’t assume your homepage is the only place to install a messenger. According to our data, visitors are actually 45% more likely to convert on pages other than the homepage.

Key takeaway: Think about the visitor’s motivation for visiting a certain page and where they’re most likely to need a real-time response. Perhaps that’s on your pricing page when they are trying to choose between options, or perhaps it’s on a promotional landing page when they’ve clicked on an ad and are trying to figure out how your product fits their needs.

4. Bots augment your (human) sales team

The best chatbots are like an SDR’s secret personal assistant. They streamline their jobs by taking on repetitive tasks, i.e. booking meetings, collecting lead information and suggesting help articles, so the SDR can focus on higher cognitive tasks. Indeed, our data shows that conversations with bots convert 36% better, likely because a bot can respond faster than humans for most repetitive tasks.But in our opinion they they should never pretend to be humans, nor should they completely replace humans, who are still more efficient at converting leads into customers (amongst other human-y things, like sensing low-level rage 😡).

Key takeaway: Humans and bots make a lean, mean sales machine. But ultimately, humans are still better than bots for qualifying leads and shouldn’t replace them anytime soon.

Bottom line: it pays to chat

Live chat bridges the gap between the personal, timely service that makes us loyal customers in real life with the extensibility of software and the ROI of automation.

You certainly don’t need to use our live chat solution to experience these benefits, but some of our customers have experienced solid results:

Just imagine being able to talk directly with your visitors and know instantly what they want (or what they need.)This is especially effective if you are running a blog where you sell your services or products.

Potential clients can ask you questions, let you know their concerns, or get in touch with you giving suggestions to improve your blog.And remember; if you know exactly what your potential customers want, you need little else to be golden.

WP Cool Live Chat is a WP plugin that will allow you to add an enticing, attractive live chat to your websites and blogs. The cool thing about this slick plugin is that you can customize it the way YOU want making the chat visually enticing and COOL in front of your visitor’s eyes.

Benefits of WP Cool Live Chat:

You can quickly and easily add a visually enticing live chat in your blogs… in less than 2 minutes flat.

Easily customize the widget… you can change the style: background color, text color, fonts, and this is for any element (header, footer, main content, chat bubble).

Plus, you can easily modify according to YOUR needs the following: title, info, and message form.

Add cool effects such as animation while chatting. Admin dashboard that makes it easy to organize customer’s chats.Email messages while admin goes offline

Admin dashboard that makes it easy to organize customer’s chats.Notification for new chat and offline chat.

Like this:

Bullet Response will have the power to detect and capture emails from Facebook and add it to the contacts section on your Dashboard.Bullet Response is A completely web based software that can add unlimited artificially intelligent Chat Bots to your fanpages and get you unlimited leads and sales on 100% Autopilot.

Chatbots are everywhere, Amazon uses them, Google uses them and so does Apple. Thanks for Facebook, now you can have YOUR OWN intelligent Chatbot right on your Fanpages.

Bullet Response is the most advanced chatbot software that adds a live, intelligent, active chatbot on your fanpages that closes sales, builds a list and gets you more leads. Whether you are an online business, a local businessor someone with just a fanpage you own.

This chatbot will automatically reply to anyone that messages you. Provide them with helpful information by text replies or images and even send them LINKS to place their order.

Imagine having an active sales agent on your fanpages while you are away on vacation or on business? Imagine building an active list of users right on Facebook on COMPLETE AUTOPILOT.

Imagine being able to INSTANTLY Message 1000s of people right on Facebook for maximum response?Here’s a few more things that Bullet Response does for you…

Instant replies within seconds

Bullet Response Reply with text, image or links

BulletBrain – learns from users

Automatic replies to unlimited fans/users

Build a list of subscribers

Mass Message all your users in 1-click

Bullet Response Store user info like name, photo, region & gender

Detailed Tutorial

Approval Process Tutorial

NO SSL required

30 days no question money back offer

The Bullet Response is how you will use Facebook’s latest chatbot technology to close more sales, get more leads and build an active list on 100% autopilot. No Monthly or Yearly fees – just get it once and use for all your fanpages!

Did you hear about this new Facebook technology? Facebook just released something new & completely changed the way you use your Fanpages for online marketing. Imagine someone finds your page on Facebook.

He hits the Message/chat button and shoots you a question. But, you’re away on vacation or busy in a meeting at work. Even then, he gets an instant reply – automatically from your Facebook ChatBot. The potential customer asks a few more questions and gets all the information instantly about your product or service.

Right after that, he even gets the link to the to the sales page or the order button and places the order right inside the chat window. And all this happens on 100% AUTOPILOT, without any customer service agent or you typing a single word. Thats exactly what Bullet Response does for you

Bullet Response is the smart new way to interact with your fans (and potential customers). This software will automatically close sales for you and convert visitors into leads. Setting it up takes less than 5 minutes. Enter a few keywords for the chatbot to react to and their responses… and you’re DONE. That’s how easy it is to get started!

Start using BoxCar and watch the immediate impact it has on all aspects of your business.Turn Web Visitors into Happy Customers, One Chat at a Time. Control which websites each agent can access and conduct chat sessions with. Seamlessly chat with or transfer conversations to other agents.Select from a range of professional chat designs of which are fully customizable, to include your branding, colors and more.Control how, where and when your chat box will display on your site.Manage multiple chats, across all of your sites at one time. Keep a chat history to reference previous conversations with each visitor.The web is global, which means many of your visitors may speak different languages. Utilize our Google Translate integration, which will translate your visitor’s message, as well as the message you respond with.Create canned responses of which your agents can utilize to help streamline your chat sessions and respond more effectively to common questions. With the push of a button, you can change the chat status that your visitors will see, based on your Agents availability or hours of operation.

Like this:

With Chat Links you don’t have to be in control of the landing page.. You can put a chat box on top of ANY website – even if that site is not yours.

ChatLinks is 100% customizable with just a few clicks, no matter what market or language.

No need to type the same message over and over.. Simply add them as a canned response and be done with it!

Only want to show the chatbox to your most interested visitors? No problem – thanks to ChatLinks’ smart triggers!

Chat Links is an online dashboard which means there’s nothing to install. Ready to rock within 2 minutes! Even if you’re not around you can take questions from your audience – we’ll send them straight to your email inbox.

Chat Links is 100% compatible with mobile devices, which means all your visitors and clients can easily chat with you from their mobile phone.. making sure to maximize your profits!