DocuSign - Polling Tip When Promoting Integrator Key to Production

Last Modified on 03/13/2019 2:49 pm MDT

When you are promoting a DocuSign Integrator Key to Production, it is important to keep in mind that an authenticated account's traffic through a Production Integrator Key is held to Go Live requirements by DocuSign. One of the less obvious vendor requirements when polling through a DocuSign Production Integrator key/app is that DocuSign only permits requests for envelope changes once every 15 minutes.

To stay within the vendor requirements, we recommend that you set your polling interval to >= 15 minutes.