Save Time & Money with Managed IT Services

Focus on your business. Leave the rest to RTS.

RTS Managed IT Services—an Investment, Not an Expense

Be more efficient. Increase your profits. Reduce your IT costs.

Whatever your needs are, Reliable Technology Services can help you with cost-effective, all-inclusive, strategic managed IT services. As a leading managed IT services company, we specialize in helping small to mid-size businesses in Maryland, Virginia, District of Columbia and Pennsylvania.

Unlimited local live helpdesk support and onsite tech service — Guaranteed 45 minute response time for critical issues

All-inclusive flexible solutions for a flat monthly fee — Supplementing your current team, or serving as your outsourced Virtual CIO and IT department

Your strategic IT partner — Our enterprise-level managed IT services seamlessly integrate with your processes as we work closely with all your departments. We help you align your IT initiatives with your business strategy to create competitive advantage for your business.

Streamlined access to all your critical information and network management — Most managed service providers will talk to you about the importance of documentation of your entire IT infrastructure and visibility into your managed network. But we actually do it. Our customized online platform provides you access to all your critical IT related information regarding your hardware, applications, vendors, passwords, and agreements. It also offers complete access to network monitoring and reporting, which allow our staff and yours to ensure complete visibility of your IT ecosystem.

All-inclusive flexible solutions to control your costs — We’re resource flexible – use as much or as little as you need. For a monthly flat fee, we can supplement your current team, or serve as your outsourced IT department. Our all-inclusive IT support services cover all your network needs without any hidden fees, which will allow you to budget effectively and control your IT costs.

Proactive custom solutions to keep you ahead of competition — Our experienced and certified team will help you identify your critical business processes, pain points and vulnerabilities to design and implement custom solutions for your unique needs and long-term business goals. But we don’t stop there. We proactively identify and eliminate network problems before they arise to minimize downtime while enhancing productivity and security. We also monitor industry developments, technology threats and regulations, and periodically recommend solutions to help you drive key business initiatives and stay ahead of your competition.

We are there, when you need us — While most traditional MSP programs are incentivized to work remotely, RTS technicians will also provide onsite support when necessary.

Unlimited live helpdesk support — Everybody in your organization has direct access to unlimited help desk support. That means live, local tech support (onsite and offsite) with a guaranteed 45 minute response time for critical issues. Our Customer Portal ticketing system provides access to weekly system reports, ticket summaries and service level reports.

Taking the headache out of compliance and security — Leave compliance to us – stay focused on growing your business. Our managed IT services help you stay secure and compliant with HIPAA, PCI, GDPR as well as maintain other industry standards.

No pointing fingers — If we make a mistake, we own it and we fix it at our own expense.

“When we started our partnership with RTS, they promised we wouldn’t have the problems we had with our previous provider. We really felt that they would stand behind what they said. And they did. The service business is all about relationships. Our relationship with RTS is a partnership. It has to be. We work together to make sure our network never goes down. These guys are very important to us. I have nothing but kudos for RTS. They are really great to work with, there’s nothing more they can do for us.”