We hope you will love your new things but if you don’t, you are welcome to return your items free of charge. Here’s how to do it:

To a Store
Bring your items and proof of purchase into store within 28 days from the day your parcel arrives, for a full refund via the original payment method.

By Post
Please send your return by post or courier within 28 days from the day your parcel arrives for a full refund via the original payment method.

Paypal Refunds
You will need to return your goods by post, if PayPal was your original payment method and you would like the refund back to your account. If you make your return to a store, we will only able to give you a House of Fraser gift card to the same value. You'll still have 28 days to return.

International Returns

Please note: if you return your purchase to us from outside of the UK, it will be at your own risk. We cannot accept any responsibility for items lost or damaged in transit. It is your responsibility to pay any delivery charges, duties and taxes incurred to return your purchase.

Product Description
Add a touch of elegance to your formal
look with this sleek Oxford shoe. Made from exquisite embossed leather it features a lace up fastening. The subtle stitch detail and chisel toe completes this charming style. Trainers Lace ups ...

Product Description
A perfect addition to your off duty wardrobe,
is the Lotus Cheltenham. With a deliberately worn sole and leather upper to give an authentic look, this trainer inspired, lace-up men`s shoe also features contrast stitch detailing and a leather ...