Based on its recent analysis of the contact center applications market, Frost & Sullivan recognizes inConcert with the 2016 Latin American Award for Enabling Technology Leadership.

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, they have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community.

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A history of innovation and commitment

“inConcert’s well-timed market entry and launch of proprietary solutions quickly established it as a trailblazer in the contact center space. Its success at a time when the omnichannel and the cloud contact center industries were still nascent has won it considerable acclaim as an innovative, transparent, and valued application provider for the contact center market”, said Frost & Sullivan Senior Industry Analyst Maiara Munhoz, who attributes inConcert success to the winning formula of technology and consulting and professional services.

2001 – inConcert burst onto the contact center market scene by launching its own full IP contact center platform, which at the time had only been addressed by a few earlier-generation companies worldwide.

2002 – The company conquered new ground in the industry by embedding its proprietary Business Process Integration (BPI) and Business Process Automation (BPA) technology.

2004 – Made an early integration of email, web chat, and fax features with telephony; its solution also became hardware independent.

2008 – Became one of the first companies worldwide to develop a dual on-premise and cloud-based, multi-tenant, and virtual contact center technology, allowing for free migration and hybrid deployments.

2011 – Pioneer to develop an omnichannel suite (which was the first version of its i6 platform), including telephony, email, Web forms, instant messaging (IM), Facebook, and Twitter interaction channels.

2015 – The company aggregated its proprietary quality-monitoring application.