Support Center

Errors Enabling iCloud Syncing

It is possible that Downcast may encounter an error when enabling iCloud syncing. When this occurs, a warning message similar to the ones below will be displayed:

If the error message you see has does not have a "Reset" button:

Ensure that "iCloud Drive" is enabled in your iOS iCloud settings.

In rare circumstances you may continue to receive this error even if "iCloud Drive" is properly enabled. In this case try the following:

Disable "iCloud Drive" in iOS iCloud settings

Open Downcast and enable iCloud syncing

Re-enable "iCloud Drive" in iOS iCloud settings

If the error message you see has a "Reset" button:

When this screen appears, the best course of action is to wait a few minutes and try enabling iCloud syncing again. If, after serveral attempts, iCloud syncing will not enable successfully, tap the "Reset" button to force iCloud syncing to enable. Note that after tapping "Reset" a restart of your iOS device is required.

If you are still unable to initialize iCloud syncing, try the following procedure: