Anecdotal feedback often focuses on the minority of invoice finance customers (factoring and invoice discounting clients) that are unhappy with some area of the arrangement that they have. However, new research suggests that is not the case for the majority of invoice finance clients - most of them are very happy and do not want to change invoice finance companies.

Indeed 71% of existing invoice finance users told us that nothing would make them move away from their existing invoice finance company. The only significant issue, over which 23% said they would switch invoice finance providers, was to achieve a price reduction.

When combined, those that wouldn't move IF companies, and those that would move for a price reduction, accounted for 94% of those interviewed.