Explains your rights to you

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,422,840 users had to say

Fantastic service, helped us get a refund on our PPI, cannot thank Resolver enough for their great website and easy to use templates to make the claim. Thank you so much.
Ian Melluish
via facebook

Really good and easy to use service. Helped me with an old PPI complaint and made it easy to put the paperwork together.
It’s free, easy to use and I would highly recommend it for anyone who is considering complaining about a service or product.
Martyn S
via facebook

I've used resolver for a number of different claims and the total amount I received was around £7k. I wasn't even sure I'd had PPI on some of the accounts, so this was a trouble free and rapid way to find out. Thanks very much!
Cathy R
via facebook

My wife and I have made 2 successful PPI claims through Resolver. Despite having no paperwork, it was drop dead easy to do and we got to keep ALL of the money! Recommended!
David C
via facebook

Found out about Resolver through Money Saving Expert, wouldn’t have bothered otherwise as I’m too cynical. Got a £700 PPI refund on a policy I didn’t know I had.
Catherine E
via facebook

I highly recommend using resolver in reclaiming PPI. I have had good results.
Christine M
via facebook

Very pleased with the service. My PPI complaint was turned around and settled within a matter of weeks
Aileen E
via facebook

The PPI template was really well laid out. It made my claim so easy and the payout from my bank was in my account this morning! Happy days
Emma H
via facebook

Royal London provides

Using Resolver, you can submit an issue about 2 services offered by Royal London. Your case will be sent to the correct person or team at Royal London and escalated at the correct times, to the correct person, if required.

Royal London Pensions

You can use the Resolver system to help you at every stage.
You can use it to escalate your issue to all two levels of Royal London complaints.
If your complaint is not resolved by Royal London, you can then package it up and send it to the Financial Ombudsman Service.

Royal London Mis-sold PPI

You can use the Resolver system to help you at every stage.
You can use it to escalate your issue to all two levels of Royal London complaints.
If your complaint is not resolved by Royal London, you can then package it up and send it to the Financial Ombudsman Service (PPI Team).

Want to start a complaint about Royal London?

Helping you with Royal London

How do I make a Royal London complaint using Resolver?

If you want to make a complaint about Royal London using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Royal London case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Royal London, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Royal London, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Royal London complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

About

To help you get the best response from your Royal London complaint Resolver guides you through every step of the process.

To help you get the best response from your Royal London complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Royal London complaint.