MetaCaseDesk
High Level Features

Supports Microsoft SharePoint Server 2010/2013

We support customers who are running on-premise Microsoft SharePoint 2013 and SharePoint 2010. MetaCaseDesk helps you to Control over all systems/data, Data is stored/handled internally, Need SharePoint Licenses.

You can configure Service Level Agreement (SLA) as per your requirement. You can define due date, priority, etc. Also, System sends email notification whenever SLA reaches 50%, 75% and 100%. Moreover, when SLA is violated, ticket gets escalated to next level.

Support Web Portal

Using support web portal, support users can manage cases/tickets. They can assign ticket to another support users or to a group of support users. They can also create and manage customers, contacts, signatures, generate reports, view statistics, advanced search capability, etc.

Customer Web Portal

Using the secure and easy-to use customer web portal, customers can create ticket, track status, re-open ticket and follow-up for the previously created tickets. Also, it gives a user the ability to manage customers.

Intake of New Tickets via E-Mails

MetaCaseDesk provides you the ability to create ticket via email of any domain. So, you can create ticket from Outlook, Gmail, yahoo, etc. You can also do follow up via email.

Groups, Roles and Permissions

MetaCaseDek provides different roles and permissions as per the client requirement. Thus, you can create support users and specify permission like read only, read write admin. For end users, it provides customer role with read/write and admin permission. Moreover, you can create group of support users.

Multiple instances can be deployed in a SharePoint environment

You can deploy multiple instance of MetaCaseDesk for different customers and departments in your SharePoint Environment. It supports SharePoint 2010 and SharePoint 2013.

For each and every ticket, MetaCaseDesk maintains an audit log. It also maintains Status log, E-mail log. In order to view auditing of a ticket, you can use auditing functionality pf MetaCaseDek.

Ticket Configuration

MetaCaseDesk allows a client to configure ticket number as per his requirements. So, you can set prefix, suffix, increment value, separator, etc. You can also enable, disable, prefix, and suffix.

Assign and Re Assign ticket

MetaCaseDesk allows you to assign ticket to a support user or a group of support users. You can also re-assign ticket to another support user. Further, It also allows you to forward a ticket from one department to another.

Private Note

You can write private notes at ticket level. The added private notes are visible only to associated support user.

Easy to Integrate

MetaCaseDesk can be easily integrated with another SharePoint website. You can also integrate it with a 3rd Party tool, and here you can authenticate user using 3rd Party API authentication.

Secured Access to confidential data

MetaCaseDesk has been developed in SharePoint, using advance security protocols. This makes It is highly secure. Only authorized users can access confidential data.

Advanced Filter Tool

MetaCaseDesk have advanced filter capabilities, which allow users to filter ticket records on the basis of different search criteria. Some of these are status, priority, assigned to, created by, modified by, date range, keyword in description.

Email Alerts

If a ticket is created or modified, MetaCaseDesk generates email notification and sends it to the associated users. Additionally, it also allows the user to control email notification flow. That is, if you don’t want to send ticket notification to the user, you can control the same.

​Main Services

Our strategic MetaCaseDesk designed to boost client’s business requirement. With our services spanning across various business channels, we offer proactive, personalized and customized solutions to your Business needs.

MetaCaseDesk Consultant Services

Discover the benefits and advantages of deploying MetaCaseDesk at your help desk. Our MetaCaseDesk consultation services will help you in exploring the capabilities of our innovative MetaCaseDesk.

MetaCaseDesk Training

Get personalized MetaCaseDesk software training post its deployment to understand the features, tools and its working. Leverage the added capabilities of MetaCaseDesk supported with professional training.

MetaCaseDesk Migration

Migrate your MetaCaseDesk from an older version of SharePoint to the latest version of Microsoft SharePoint. Our MetaCaseDesk Migration Services promises 100% secured data migration with no data loss guarantee.

MetaCaseDesk Support

Get 24 x 7 technical support and expert assistance with MetaCaseDesk. We in-house an expert team of MetaCaseDesk developers, who are always ready to help you with your queries and issues.

Why to Choose MetaCaseDesk?

It comes with three capabilities- as ticketing system, helpdesk system and case management system

MetaCaseDesk provides an enterprise solution as it inculcates all MetaCaseDesk offering in a user friendly manner. This functionality will allow user to analyse ticket related data of entire system, support user on the basis of week, month, and year.