If you are charged for something on your credit card that you did not authorize, or you did not get what you ordered, then you should simply contact your credit card company and ask for a chargeback. This goes for anything online. They will almost always side with their customer and grant the chargeback.

I spoke with a J.Crew customer service rep who said that you weren't charged. She wrote:

"This is just a computer glitch! Please let him know that his card was not charged that much - if he was able to log into his account on jcrew.com, he would be able to see the exact amount that was charged to his card. And even though they are final sale, he can just give us a call and we will make a note on the order. I was trying to see if this was a web order or a phone order...I was unable to tell though."

hey I am a JCREW store employee and we have been dealing with the website messing up every order for the past month or so...nothing this extreme, however. The customers I have helped I called the Customer Service line and immediately got in touch with a supervisor...they are giving customers like you a very good discount off of their next purchase, a promotional gift card, and free express shipping...hope this helped :)