We do not provide cash refunds or exchanges. In the event that we accept a return for store credit, it will
be credited at the lower of the current price and the original purchase price.

There is absolutely no refunds or exchanges on Manga (graphic novels).

We do not accept verbal, e-mail, or faxed orders. All orders must be transmitted directly thru our website.

We cannot guarantee the availability of any discs. Any special orders, which we are unable to fill within 90 days,
will be cancelled. Any confirmed defective items will be credited at the lower of the original purchase price or
the current replacement price.

The manufacturer's decision is final in the determination of whether a disc is defective. In particular, we do not warranty transfer quality,
audio reproduction, letterboxing, or any other manufacturer conditions. Returns will not be allowed due to dis-satisfaction with the "print
quality" of any discs.

A defective return authorization number (RA#) must be obtained prior to a customer returning any defective discs. An RA# may be requested by
contacting our customer service.

An RA# will be assigned via E-Mail to the customer's E-Mail address. The assigned RA# must be attached to the defective disc together with the
precise location (side/time/frame) and nature of the defect clearly specified. Discs sent without an RA# will be returned to the customer freight
collect. Defective discs must be sent freight prepaid to C&L InterNet Club
100 - 3731 North Fraser Way
Burnaby, BC Canada V5J 5J2

The customer is responsible for all shipping charges "to" and "from", related to replacing defects.
In the case of shipping error by C&L, the customer will be credited with one free shipping on the next
order.

Defective confirmation often requires a minimum 4 weeks processing time. A credit note based on the lower of
the original purchase price or the current replacement cost will be issued only after thorough examination.

If the customer wants to replace the confirmed defective disc, he/she will have to place a new order based on
the current price. The current price may not be same as the original purchase price.

Rejected defective discs will be returned to the customer at the customer's expense.

Damage Product Claim

Be sure to note damaged product when signing the delivery waybill.

C&L is not responsible for replacement of damaged product signed for as acceptable.

Fax a copy of the delivery receipt (604-327-3472) with the damage clearly and specifically marked. (Be sure to include your membership number.)

Send us an E-mail stating the problems and we will contact the freight carrier and file a claim.

Upon receipt/verification of a damage claim from the carrier, we will reship the
product or credit for product damaged at the invoice price upto the maximum available freight insurance.

For customers with established purchase history, all in-stock orders received by noon, Pacific Time (GMT-8),
will ship on the same business day. (See New Releases Delivery below).

Customers may select to use either UPS or Canada Xpresspost (UPS does not deliver to P.O. Boxes).

Shipping rates apply on a per shipment basis.

For the purpose of shipping charges, a box set counts as one (1) DVD.

Your first shipment must be delivered to an address verifiable by your credit card bank (see Payment Method below).

With the exception of a few outlying regions, all shipments are guaranteed to deliver within 2 business days.

Each shipment will require a recipient signature. If a signature is not available,
a card will be left informing you that the package is waiting to be picked up at the nearest
Canada Post office (XpressPost) or UPS Depot (UPS).

Depending on the size and value of the shipment, as well as the delivery location, C&L reserves the final
decision to choose the courier best suited for delivery purpose.

New Releases Delivery: Due to studio's street date policies, all new releases
from major studios will be timed to deliver on Street Date.

Freight ChargesShipping charges will be shown on the checkout page

Address Correction/Redirection Charges

Additional shipping charges will be billed to the customer account if any one of the following occurs

The courier is required to make an address correction due to incorrect information supplied by the
customer (such as wrong postal code).

We accept Visa and Mastercard on our secure server. If you are making your first purchase with us, it is our
policy to contact the issuing bank to verify that your first shipment is shipping to your credit card billing address.
If you wish to ship to an alternate address (such as your work address), please contact your credit card company to add
a ship-to address to your credit card information profile.
This security measure may occasionally cause a delay, but it is necessary to minimize fraud and to protect our customers.
You may change your ship-to address for subsequent shipments.

You may also pay (in advance) by Interac Email Transfer, by direct deposit to our bank account, or by Money Order drawn in Canadian funds made payable to: C&L InterNet Club.
Please email accounting@theCNL.com for details.

All titles listed are only programs available with consumer retail distribution rights in the U.S. and Canadian Territory.
Any title may not be available as scheduled or indicated. Prices, specification and availability of titles are always subject to change without notice.

The materials in this site are provided "as is" and without warranties of any kind either expressed or implied. To the fullest
extent permissible pursuant to applicable law, C&L disclaims all warranties, express or implied, including but not limited to,
implied warranties of merchantability and fitness for a particular purpose. C&L does not warrant that the functions contained
in the materials will be uninterrupted or error-free, that defects will be corrected or that this site or the server that makes
it available are free of viruses or other harmful components. C&L does not warrant or make any representations regarding the use
of the materials in this site in terms of their correctness, accuracy, reliability or otherwise. You (and not C&L) assume the
entire cost of all necessary servicing, repair or correction. Applicable law may not allow the exclusion of implied warranties,
so the above exclusion may not apply to you.

C&L reserves the right to modify our policies or discontinue any sales program without notice.