"Our Shipping Company"

SHIPPING INFORMATION

As we are a mercado that has several different vendors/sellers, the products that you order may come from different shippers. Some of your products may be shipped in different boxes (coming from the different shippers). Which will increase your shipping fees. One example: buying a watch and some mexican candy - these are different categories/shippers, and will be shipped from different locations and in separate boxes - with different shipping fees.

Some products have free shipping (products being imported from our overseas fullfillment warehouses), and some will have a shipping fee added to the order.

QUESTIONS

Q Is shipping free?A Some products are FREE, when placing a product in the shopping cart, it will specifiy if the shipping is free. And/or, it may specify in the "Description" tab on the product page.

Some products have FREE SHIPPING (in the USA Only)

Delivery Time: Varies from 3 - 15 days (if being shipped from US warehouses)

Delivery times: Varies from 7 - 25 days (if being shipped from fullfillment warehouses in Mexico and China)

Unfortunlately, we have no control over these shipping policies, as each seller has it's own shipping procedures. But, we thank you for being patient and ordering from MyFiesta.market.

Q Why does shipping take this long?
A Some of the products are custom made, made upon recieving the order, others are delayed due to making sure your payments are approved by the payment processing company we use. As well, some of the products are shipped from China. Although it may take a little longer - it is FREE SHIPPING!! Some of the products listed are also handmade in Mexico, which may delay shipping.

Q Which products CANNOT be returned?A Products that CANNOT be returned:

Food/Candy items

Balloons

Certain vendors DO NOT provide returns on custom handmade items

Q Who is responsible for the shipping fees when returning a product?A If a product is defective, broken, or the wrong item sent, the vendor/seller will then be responsible for the shipping fees. If for any other reason other than these three mentioned, you are responsible for the shipping fees.

Q What happens if I do not get my product in the mail or delivered?A We are not responsible for any lost, stolen, damaged or tampered with packages. If you are having trouble locating your package please contact the carrier you chose first to track it. We will not replace lost or stolen packages. We provide delivery confirmation but do not provide insurance on packages.