If b/t hours 2pm – 8pm: caller is transferred to # for attendant to answer

If outside of those hours: caller will be taken to menu worded script

If weekend: script checks time.

If b/t hours 10am – 8pm: caller is transferred to # for attendant to answer

If outside of those hours: caller will be taken to menu worded script

If not an holiday: caller will be taken to menu worded script

I utilize a holiday_check script for my holidays. I tested it last week and it worked.....but after placing into production a night ago, it fails to recognize the holiday. I have utilized Reactive Script debug but it will not check my subflow. I just don't understand why it'd work and then the day after placed into production the thing fails.

If you wouldn't mind checking out the images attached and any help in resolving this would be greatly appreciated.

The Holiday Script "stands by

The Holiday Script "stands by itself" meaning you can debug it without Reactive Debug (remove the main script from the picture)..if you debug it and you get True then the problem lies either in the SubFlow or some of the Logic you are trying to apply using the && Operator..remove the complexity and add back in piecemeal..

When you run the main script

When you run the main script (utilizing Reactive Debug..because you called in) after the SubFlow Step executes what does isHoliday evaluating to? If I understood correctly, when you debug the Holiday Script standalone you get True..so when the SubFlow Step is done Executing isHoliday should become true..which leads me to..What Data Type is your isHoliday variable? It should be Boolean..if it is Boolean..you don't need to write your IF condition with == you can just put in:

Sam,Sorry for delayed

Sam,

Sorry for delayed response, but I have finally figured out that it was my holiday_check.aef script.

So, I'd set sTodaysDate = D[now] and it'd worked early last week, but after preforming much debugging; it appeared that the date format being pulled from server was "October 6, 2014" instead of 10/06/14. Changed the format of dates entered into string holidays, and worked like a champ.

I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
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