Microsoft Parature ROI case study: Teradici

ROI Case Studies

June 2014 - Report O118

THE BOTTOM LINE

2014 ROI AWARD WINNER!

Teradici deployed Microsoft Parature to dramatically scale its support load with a self-service platform that has enabled the company to identify, track, and directly engage with its customers – leading to greater insights into current applications and use cases, emerging end-user requirements, and new growth opportunities. Nucleus found Teradici’s strategy enabled it to grow its brand presence and awareness, identify and capture new sales opportunities, and increase support representative productivity.