Shipping & Payment Policies

SHIPPING COST The shipping charge for all items is calculated based on individual items weight, packaging size, handling process and it is listed next to each product

SHIPPING TIME Most of our products are shipped via UPS ground. 95% of orders placed by 1pm in your shipping address time zone will be delivered by the next business day. Delivery dates are based on in-stock availability of an item in a warehouse near your location. Items not available in the closest warehouse will ship from the next closest one and will possibly affect delivery time. Please note transit times do not include weekends and deliveries only occur on business days.

Freight items will generally be delivered within 3-8 business days barring any unforeseen delays. You will be contacted by Common Carrier to arrange a window of time for delivery (please make sure the phone number you specified in order is correct and you can answer it during reasonable hours).

TRACKING Products may be shipped separately from different warehouses and arrive at different times. In this case your order will have multiple tracking numbers. You can view your tracking numbers by signing in to your account and going into order details.

SHIPPING TERRITORY BisonOffice ships only within contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, PO Boxes, APO or FPO addresses and international.

RECEIVING A PACKAGE If you have not received your order within 3 business days, please contact us. You have 7 days to report damaged, defective, missing or wrong items from the date of the order.

If for some reason you refused a package during delivery or provided wrong address details (e.g. suite/apt number, phone number with no answer or any other information that is missing) your order will be returned to us and you will not be eligible for a full refund(actual shipping and return shipping charges with restocking fee will apply).

Freight item deliveries are "curbside" delivery only, meaning that the carrier delivers items to the curb. You will be responsible for moving your furniture into your home or business. If your business has a dock access to accommodate the trailer, the delivery will be made to the dock.

Products may be shipped separately from different warehouses and arrive at different times.

BisonOffice is not responsible for lost items due to wrong address provided.

Returns Policy

Item(s) must be returned within 30 days after arrival.
Refund will be given as: Refund Money.

RETURN PERIOD & CONDITIONS

You have 30 days to return any unwanted items from the date of the order. If you ordered an incorrect item or changed your mind about an item you will not be eligible for a full refund (15% restocking fee will apply).

You will also be responsible for the cost of returning the item to the address provided by us. Items shipped to any other addresses or without RMA number will not be considered for refund or returned to sender.

You have 7 days to report damaged, defective, missing or wrong items from the date of the order. If there is an error on our part, we will arrange for the merchandise to be picked up and returned to us by issuing a UPS CALL TAG at our expense. We will replace the item or apply a full refund to your account.

NON-RETURNABLE ITEMS Due to limited shelf life, safety concerns, and potential for fraudulent claims, we do not accept returns on the following items: Dated products such as: calendars, appointment books and organizers, desk and desk pad calendars, and wall calendars and planners; All toner cartridges; Hygiene and consumable products (food, beverages, cleaning supplies, pharmaceuticals and paper); Computer software; Some electronic items; These products will only be accepted in the event of a manufacturer's defect or an error on our part.

RETURN PROCESS No returns will be accepted without Return Authorization (RMA) number.

To obtain an RMA number with return address, please contact us and provide the following information:

Your name and e-mail address Order number Item(s) and quantity you wish to return Reason for return Would you like item(s) to be reshipped or refunded We will e-mail you return instructions, including an RMA number and return address within 24 hours of receiving your request. Please note that RMA number will expire after 7 days.

Items to be returned must be 100% intact, in the original packaging with all components, manuals, registration cards, software, cables and/or accessories, and UPC or bar-code clearly visible on the packaging. We cannot accept items not in the original packaging. If a product is being returned as new, but has clearly been used or damaged prior to its return, we reserve the right to refuse refund completely.

Write the RMA number clearly on the outside of the shipping package. Do not write on the product packaging.

To process your refund we require a return tracking number as a proof of delivery. We are not responsible for loss or theft before the merchandise is in our possession. For valuable items, you may wish to insure them to cover replacement costs in case the package is lost in transit.

Please allow up to 14 business days for our warehouse to process your returned merchandise.

REFUNDS Refund will be issued using the same method of payment you used to purchase the item(s). For example, if you used credit card A, then only that actual credit card will receive the credit for the refund. We cannot refund to credit card B, send a check or return to a different account.

All types of refunds may take up to 14 business days to be processed.

Warranty Information

Warranty Duration: Manufacturer Warranty.

WARRANTY

All our products are warrantied by the manufacturer, unless noted otherwise on our site. The warranty period and service may vary depending upon manufacturer and product. If you experience problems with an item after the 30-day period has expired, please contact the manufacturer. For help or information contacting a manufacturer, please contact us.