You don't get an email when the rewards are are sent. That the notification that you can claim one and requests your details. I packaged the pathtag on the afternoon of Saturday the 29th of July and it would have been in the mail on the following Monday. A week+ is, unfortunately, not unusual with Australia Post any more. In recent times I have had envelopes take 2+ weeks to get from Melbourne to Sydney and just under 2 weeks to the ACT. Please give it until the end of the week and if it is not received by last mail on Friday, let me know and I will send a replacement.