ITSM Engineer Senior Associate

PwC/LOS OverviewPwC is a network of firms committed to delivering quality in assurance, tax and advisory services.

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PwC Advisory helps our clients with their most challenging imperatives from strategy through execution. We combine the breadth of knowledge of over 48,000 global professionals with deep industry knowledge to deliver custom solutions for our clients. We work with the world's largest and most complex companies and understand the unique business issues and opportunities our clients face.

Job DescriptionAdvisory Hosting Services provides production, development and implementation environments for client engagements both domestically and in Asia. Advisory Hosting Services allows for a flexible, rapidly deployed environment that can be monitored and supported 24x7. The environment allows for usage of non US IT standard technologies and platforms available to internal and external users. Advisory Hosting Services also manages technology and strategic direction for US Advisory owned Solution Delivery Centers.

The Tools team for Advisory Hosting Services supports the ticketing, monitoring and notification infrastructure.

Position/Program RequirementsMinimum Year(s) of Experience: 2

Minimum Degree Required: High School Diploma

Degree Preferred: Bachelor's degree or at least two years of proven success in IT roles

Knowledge Preferred:

Demonstrates proven knowledge and success as an administrator while leveraging applications within a professional business services environment. This includes specializations in the following areas pertaining to the cloud industry: software development methodologies, infrastructure operations and service management principle.

Demonstrates thorough knowledge of industry and Firm IT services and extensive experience in the field of information technology, including a considerable understanding of the business functions and architecture deployed globally including but not limited to, the following areas:

Demonstrates thorough ability and success in roles translating business demands into prioritized initiatives to fill business requirements across services and/or projects and managing enterprise-wide infrastructure tools, including the following areas:

- Translating business demands into prioritized initiatives to fill business requirements across services and/or project;

- Being recognized as an industry specialist who maintains an extensive network in the IT and hosting services space and has a demonstrated proven record of leveraging that network to support new opportunities.

Provide admin, configuration, and maintenance for IT Service Management tools, including new Service Now (SaaS) and associated applications that are leveraged at the core of AMS client projects.