Customer Care & Fulfillment Specialist

Overview

Solenica is a ground-breaking sustainable home technology company. Our mission is to set the new standard for healthy indoor living.

Caia the natural lighting robot is the flagship member of our Solenica family. She is the world’s first powerful, portable, and cost-effective solution for bringing natural light into your home.

Position Description: Customer Care and Fulfillment Specialist

We are looking for a part-time candidate that will develop into a full-time job.

We are now at $750,000 in pre-orders through crowdfunding on Indiegogo and Backerkit and are starting shipping this February. With thousands of customers waiting to receive Caia, we are looking for someone to be the point person with both our existing and potential customers, from purchase to post-delivery. Acting as the liaison with our backers regarding the delivery of Caia, answering questions new customers have about how Caia works, and managing the shipping pipeline, and more. This person will be working under our Chief Marketing Officer but they will be the point person leading the customer care and fulfillment effort for Solenica.

This person must:

Be a highly responsible and organized individual

Have experience in a customer facing role

Be a good copywriter in Italian

Have managed projects from start to finish

Be within (at most) two semesters of completing their Bachelor’s degree, ideally, in Business or Marketing

Nice to have:

Some knowledge of Slack and Asana

Some knowledge of MailChimp

Located in Rome

Languages: English/Italian (must be bilingual equivalent)

Commitment: February start date

Compensation: Paid Position

You can apply to this position by emailing information@solenica.com with a CV and presentation letter or video (it’s your choice how you want to present yourself!). Please use the subject line “Customer Care and Fulfillment Position”

We are selecting for in-person interviews on the 25th of January, with interviews before the end of January.