Exit Express Card FAQ

Frequently Asked Questions

What is a Exit Express Card? Exit Express Card is designed especially for frequent parkers. A proximity card that's no larger than a credit card, Exit Express Card is easy and secure to use.

What are the benefits of the Exit Express Card? No need to pull a ticket (potential for losing it while traveling). No need to stop at a payment kiosk before exiting – can go directly to vehicle and exit. Receipt emailed within 24 hours.

How do I get a Exit Express Card? Click on the following link and enter the required information. You will be asked to enter your email address, which along with the password you create will be your log-in. Please note that there will be a $5.00 account activation fee when you register. This fee is necessary to authenticate your credit card for the Exit Express Cardprogram and to activate the proximity card.

Do I have to register my vehicle to get a Exit Express Card? Your Exit Express Card will work regardless of what vehicle you are in so it's not necessary to register your vehicle(s) in the program. However the Exit Express Card can only be used with one vehicle, at any one time.

What if my Exit Express Card is lost or stolen? Report the loss immediately because transactions using your Exit Express Card are directly tied to your credit card. You will be responsible for all fees on your Exit Express Card until you have reported it lost or stolen on your personal account page. Your existing card will be blocked and a new card will be issued. Your credit card will be billed a $5 replacement card fee.

If your card is lost while traveling, use a cashiered lane and provide an alternate form of payment when exiting the garage.

What if my Exit Express Card is damaged? Report a damaged card by sending an e-mail to mchandler@massport.com and someone will contact you within 1-2 business days.

Can I use my Exit Express Card in all garages and lots? The Exit Express Card system is available in all Logan Airport garages, including long term parking and the Terminal E lots. The only parking facility where Exit Express Card is not offered is the overflow lot.

Can I pay for my Exit Express Card charges using an exit express Parking Pay Station? The parking pay station is only for paper tickets. If you took a ticket as you entered the garage, then you must pay for parking at a Parking Pay Station before returning to your car. Then use the validated ticket to leave the garage via an exit express lane. Your Exit Express Card will not work in the exit lane if you took a paper ticket.

If you swiped your Exit Express Card in front of the reader when you entered the garage, then you must swipe your Exit Express Card in front of the reader at the time of exit.

Please do not take a ticket after you have swiped your Exit Express Card . You must choose one method or the other.

If I have a Exit Express Card, can I still pay cash for parking? Yes. If you do not wish to use your Exit Express Card , you may take a parking ticket when you enter the garage instead of swiping your proximity card. Remember to keep your parking ticket with you and stop at a Parking Pay Station before returning to your car.

What credit cards are accepted for payment? Visa, MasterCard, American Express, and Discover.

How do I get my credit card receipt? Your receipt is emailed to you for each transaction within twenty-four hours of leaving the garage.

What if I haven't received my receipt? If you have not received your receipt please e-mail mchandler@massport.com.

If I entered the garage using a Exit Express Card, do I have to use the exit express lane to leave? No, you may use any lane to exit.