Along EU Borders

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Complaint Mechanism

The Complaints Mechanism was established by the Regulation 1624/2016
on the European Border and Coast Guard. It allows anybody directly affected by
the actions of staff involved in a joint operation, pilot project, rapid border
intervention, migration management support team deployment, migration
management support teams, return operation, or return intervention to submit a complaint if the person considers
him or herself to have been the subject of a breach of his or her fundamental
rights due to those actions, or any party representing such a person.

The Fundamental Rights Officer reviews the admissibility of a
complaint and registers admissible complaints. FRO then forwards all registered
complaints to the Executive Director and forwards complaints concerning members
of the teams to the person’s home Member State. In addition, the FRO informs
the relevant authority or body competent for fundamental rights in a Member
State and ensures a follow-up by the Agency or that Member State.

If you believe that you are directly affected by the
actions of staff involved in a Frontex activity, and you consider that
one or more of your fundamental rights have been violated due to those
actions please read how
you can lodge a complaint.