Refund Policy

REFUNDS/DISCOUNTS

When Will I Get My Money Back?

Your money will be credited within 3-7 working days from the time we receive the returned product in our warehouse.

In What Mode Will I Get My Money Back?

The prepaid orders will be refunded to the source of payment. In case of COD payments, a discount code will be provided which can be used for payments of the further orders. We will not be able to process refunds in the form of Cash, Bank Cheques or Demand Drafts.

It Has Almost Been A Week Since I Requested For A Refund. Still I Haven’t Received It In My Account.

This would happen either the product has not reached our warehouse or any of the details were incorrect. In either case, please contact us immediately. We will do our best ensuring your money reaches you.

Can I Use Multiple Coupons And Offers At Once?

No you cannot. You can only use a coupon or an offer at a time. However, a COD refund discount code can be used with one another coupon code.

How The Courier Charges Will Be Refunded?

Refund of the return shipping charges will be made in the form of omygoshh vouchers. No other shipping charges will be refunded.

What Is The Limit For The Refund Of Courier Charges? Are There Any Specific Courier Services To Be Used?

We will provide Rs. 100 omygoshh voucher per Kg towards the return courier charges. Please do not pay more than this for the services.

Your List Of Banks Does Not Have The Name Of The Bank Where I Want My Refund. What Can I Do?

Please contact us at support@omygoshh.com and we will help you out.

SHIPPING CHARGES

Will I Be Charged For Shipping?

For the orders below Rs 499, we charge a very nominal amount of shipping charge of Rs 49.

Are There Any Hidden Charges?

Our MRP includes all other charges and taxes except for shipping and handling which is charged separately if the order value is less than Rs 499. You may also be charged a flat tax of 10.99% or 5% on the discounted items of 20% or more discounts. In case you are charged any other charges over and above the invoice value please contact us immediately and we will rectify it.

Are There Any Conditions To Apply Coupon Codes?

Yes, for the cart value of Rs 499 or less, if the coupon code is applied, shipping charge of Rs 99 will be applicable.

PAYMENT MECHANISMS

How Can I Pay?

You can pay by credit/debit card, net banking, wallet or by Cash on Delivery.

Can I Use My Cards Issued Outside India?

We do not support cards issued by any issuer outside India.

Why Do You Require Billing Address?

Your billing address is required by the card issuing banks. They need this information to fight credit card fraud. So please do your bit to help and provide us this information and we’ll pass it on to the banks.

Are My Transactions Safe On Your Site?

Yes they are. We take extra care to make sure that all the transaction you make are completely safe.

My Card/Account Was Charged, But I Encountered An Error After That. Now Is My Money Gone?

This is a very rare occurrence. But in case it happens, you'll receive an email which would confirm if your payment has been taken. We ensure that the refund process will start within 4 hours however it might take a week for the amount to get credited in your account depending on the time taken by the bank. Please feel free to call us in case of any further clarifications. Rest assured, we will chase it down and ensure that you get your money back.

Can We Pay Through Paypal Or Amex Card?

We are sorry but we do not accept payments through Paypal or the Amex cards.