Download Camera Report for Support

The Download Camera Report dialog provides a method for collecting specific information regarding the camera status for the MOBOTIX support team. The
camera creates an email file (file name extension .eml) that contains the information of the selected sections; this file can be sent using an email application.

Includes a file with extended internal information on the camera status in the report. This report includes the following
sections (you do not need to add them manually): System Messages, Web Server logfile, Storage Failure logfile and VoIP logfiles.

Note

Only include the passwords, if this is absolutely necessary for resolving a support case.

Activate the desired sections, click on Download and save the report file on your computer. Open the file in an email application and send the email to the MOBOTIX support
team (for further information, please go to the MOBOTIX website www.mobotix.com and open the Support section).