1 answer

There's a whole pile of problems in here, but I'll try to keep it simple:

JIRA Service Desk does not exist for JIRA 4.3

JSD provides some custom field types, but most are held in the core of JIRA, so unless you wanted to amend one of the SD fields, you're actually looking in the right place, as I'm guessing you really are looking at a numeric

The doc you've found is still broadly correct for changing field templates. It's a minor (but strongly *not* recommended) code change.

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...