We have experienced an outage with our VPBX due to a power outage in a server rack in the data center at Brussels. Our NOC has relocated affected virtual machines to the alternate data center and servers.

We noticed an outage on a fiber connecting region Walloon Brabant, Hainaut. There is redundancy for the impacted area so none of our clients should experience any issues on their connection, the traffic is protected.

We have experienced a major server crash on one of our VPBX servers. Our Network Operations team has resolved the issue by forcing a hard reboot on the affected server. The service was down for +/-10 minutes during booting time.

Due to a fiber cut Proximus acknowledged that a number of street cabinets in the below mentioned areas are disconnected from the net. Edpnet customers connected to these street cabinets can experience an outage of their DSL connection. Our Network Operations team has investigated this outage and is currently in contact with Proximus. Further updates will be released as soon as possible.

Please find all details below:

Start:

2017-09-28 07:46*

End:

2017-09-28 18:10*

Duration:

10 hours and 24 minutes

Impacted services:

All DSL services

Affected Areas:

Rijnkaai, Eilandje, Straatsburgdok-zuidkaai

EDIT 17:00: The latest ETR the splicers have provided us is today, 21:00. They will be working throughout the evening to restore connectivity to all impacted customers. The ETR remains subject to change.

EDIT 9:10: Proximus was able to bring all lines into service at 18:10 yesterday evening.