Maintain current antivirus and other security suite software

Be sure to download all security related patches and updates to your operating system, network and antivirus applications as these updates often contain fixes to known security deficiencies.

Never leave your computer or mobile device unattended

Do not leave your computer or mobile device unattended while logged into online or mobile banking. Always properly log out and exit online or mobile banking when you have completed your session.

Ensure your internet connection is encrypted

Do not use the local coffee shop internet connection or other public internet when accessing your banking information. These "public" internet connections could allow others access to your information. Only use sites that begin with "https://" when shopping or banking. Using your mobile network connection is generally more secure than using public wireless networks.

Be cautious with unsolicited emails, unverified websites and pop-up messages

Do not open unsolicited emails or click any links or attachments contained within an email message until you verify its authenticity with the sender. Do not click any links from unverified websites or downloads from unverified pop-up messages.

Beware of suspicious "spoofing" websites

Criminals create fake websites that look like real company websites in order to steal your personal information. Be cautious of links sent to you in emails. Phishing emails and smishing texts include links to these fake sites.

Verify online requests for money by friends or contacts

Be extremely wary when people you're connected to on social networks ask for money through instant message (IM) or email. Fraudsters have been known to hack social networks and assume the identity of real users, then send messages to their contacts stating the person has been robbed or is stranded somewhere and needs you to wire money in order to get home. If you receive one of these requests, contact the person by phone and verify the request is real.

Do not store your User ID on your mobile application

Mobile Banking applications can allow a user to save their User ID on their downloaded mobile application. Best practices state that storing your User ID on the phone can make it easier for fraudsters to access your account information if your mobile device is lost or stolen. Be mindful of any private information you store on your mobile device as these devices are easily lost or stolen, making the private information accessible to unauthorized individuals.

Download mobile applications only from authorized application stores

First Source Federal Credit Union mobile applications can be found at the Apple App Store and Google Play Store. Do not download applications except from these authorized locations.

Change your password frequently

Best practices recommend changing your online or mobile banking password at least every 90 days and immediately if you believe your password has been compromised.

Do not share your Online/Mobile Banking login credentials

Do not share your User ID, Password, PIN or account number with anyone, under any circumstances. It is not First Source Federal Credit Union's policy to initiate a request for sensitive information via email, text, phone call or other means, (i.e., Social Security Number, User ID, Password, PIN or account number). If you think your login information has been compromised, please contact First Source FCU immediately at 315.735.8571.

Keep your contact information current

Keep your personal contact information current and on file with First Source, and within your personal settings in online banking.

Educate Yourself

The Federal Trade Commission (FTC) partners with other government agencies to provide a wide range of tips that include protecting your computer, teaching children how to stay safe online and using public Wi-Fi networks safely at this link, OnGuard Online.