Copa Showpass: Frequently Asked Questions

1. How is my experience with Copa Showpass affected by the space available on my mobile devices?

With Copa Showpass you do not need to download the content to your mobile devices (smartphones, tablets or laptops), but stream the content from an onboard server. Therefore, having available space in your device is not required to be able to enjoy the experience.

2. Is a password required to connect to the “Copa Intranet” Wi-Fi network?

No. To connect to “Copa Intranet” Wi-Fi network, once you are onboard, you would only need look for the network between the available connections, and no password would be needed.

3. How do I download the Copa Airlines app for Android devices?

The app for Android devices can be downloaded either before boarding from the Google Play Store (data required) or from the aircraft server. During your flight, go to copa.com, to About Us>Download the App, and follow the step by step.

4. How do I download the Copa Airlines app for iOS devices?

The app for iOS devices must be downloaded prior to boarding the aircraft. In the event that you do no not have the app, you will still be able to enjoy part of the content during your flight, entering copa.com (IFF Panama movies, eReader and music).

7. How do I get into the Entertainment section in the Copa Airlines app?

To open the Entertainment section in the Copa Airlines app and enjoy Copa Showpass, you need to do the following:

iOs devices: In the main menu located at the lower section of the screen, go to More, and then click on “In Flight Entertainment”.

Android devices: In the main menu, click on “In Flight Entertainment”.

8. Do aircraft with Copa Showpass have power ports?

All aircraft equipped with Copa Showpass will either USB or AC power ports for your convenience.

9. Do movies and TV programs have subtitles?

All Copa Showpass programming, including movies and TV shows, do not have subtitles; however, they are audio translated in Spanish, English and Portuguese.

10. Can I play music from the speakers of my mobile device?

To make use of Copa Showpass programming responsibly, you must use headphones. It is not allowed to play any sounds from the speakers of mobile devices, for the convenience of all passengers on board.

11. What can you do once you are connected to "Copa Intranet"?

By connecting to Copa Intranet, you can access Copa Showpass and enjoy free entertainment that includes movies, TV shows, eReader and music. Copa Intranet is not an internet network and only works inside the aircraft equipped with this entertainment system.

12. What app should be used in iPads?

In iPads, to enjoy a better experience, you must download a special app for these devices, called Copa Entertainment. This app will allow you to visualize the programming of Copa Showpass in a better way.

However, if you do not have it, with the traditional Copa Airlines app you can still access all content but with reduced size images.

13. Which aircraft have Copa Showpass?

Copa Showpass is available in all aircraft deliveries, starting in 2018.