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Started off great!
Staff:
Extremely friendly staff- greeted me nicely, helped me to my room, friendly chat, all great! He also helped me arrange tours and a taxi to the airport right away.
Location:
Tucked away in a small alley so it was quiet at night and had many great restaurants nearby. Easy walk to the lake and the silk street and other markets!
Room:
Looked adorable!! Cute furniture. Adorable curtains. I loved it!
Their bathroom was a bit shabby.. Can't complain for the price but towels were old.
Also my bed sheets had tears and holes that looked like some I dropped cigarette buds and burnt through them. Comfy pillows! Also ants on the bed...
Comes with complimentary tea and coffee but water is not free so if you want to boil water you will need to but it.

The Hanoi Ciao Hotel is one of the many budget hotel in the myriad of small lanes in the Old Quarter. The hotel is close to the Cathedral and it takes about 5-10 minutes to the minibus that goes to the airport (opposite the Vietnam Airlines office). The Old Quarter is a main tourist area with lot of cafes, restaurants and shops. The rooms are a bit outdated, and are rather basic. The breakfast is not very limited, mostly eggs and toast.

Amazing location in the heart of Hanoi Old Quarter. Staff are very friendly and helpful they make you feel welcomed. The rooms were clean and tidy. Breakfast was great. We would recommend this hotel and come back to stay again.

This was our first hotel on our tou in Vietnam and the lady spent with us about 30 minutes to review our travelling plan for whole country and made some adjustments. Really great help for us. We wanted to skip some cities, but thanks to her we didnt miss it.
The hotel itself is really close to St.Joseph cath. and it is great navigation point when it is you first time in the city. Rooms are nice and clean. So is the bathroom.
Large selection of tours to Halong bay, SaPa and others. We booked a Halong bay tour from them and left the big luggage at the hotel for 2 days.
Fully recommended.

Hotel is poorly located near the cathedral, and church bells go ringing thruout the night! Good Luck! Room is comfortable, with 35+ channels for your viewing pleasure, comfy bed. Only downside is the church bells that wake you whilst you sleep.

After our long international flight we were able to check straight into our room at 8:30 in the morning with no fuss. The staff were always pleasant and quick to acknowledge you when you came into the lobby. The location couldn't be better, you are in the heart of Hanoi and surrounded by the day to day local life, a short walk from all the attractions. Would 100% recommend this hotel to others and should we return to Hanoi, this would be my first choice to stay.