# Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.
# Excellent communications skills (Written and verbal)
# Ability to communicate correctly and clearly with all customers
# Excellent documentation skills
# Good comprehension skills– ability to clearly understand and state the issues customers present
# Ability to concentrate follow customer issue without distraction to resolution
# Good composition skills– ability to compose a grammatically correct, concise, and accurate written response
# Work successfully in a team environment as well as independently
# Computer knowledge/ Skills
# Ability to use a desktop computer system
# Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
# Excellent typing skills
# Demonstrable understanding of the Internet, Amazon.com website, and competitor websites
# Demonstrates an ability to successfully navigate websites
# Demonstrates a proficient knowledge of email applications
# Demonstrates an ability to learn in various media
# Ability to successfully adapt to changes in their environment
# Customer Focus
# Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment
# Ability to empathize with and prioritize customer needs
# Demonstrable interpersonal skills with a diverse customer base
# Demonstrable conflict resolution, negotiating, and de-escalation skills
# Demonstrate ownership to resolve challenging customer issues, escalating when necessary
# Ability to determine customer needs and provide appropriate solutions
# Maintain regular and reliable attendance, including daily schedule as assigned
# Flexible with working schedule; may be expected to work weekends, holidays and events
# Ability to work overtime as dictated by business need; as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:

# Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned
# Ability to approach problems logically & rationally
# Action oriented and self disciplined
# Organized and detail oriented
# Ability to quickly & effectively prioritize work time in various departments to meet business need
# Ability to maintain composure in highly escalated situations
# Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

Desired Profile:

# An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.
# This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sale problems. Associates communicate with customers primarily via Email, Chat and Phone utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast paced environment.