Complaint-Commendation

How Are We Doing?

The Canby Police Department is proud to provide modern, quality law enforcement services to the citizens of Canby and its visitors. We are committed to providing a safe and orderly environment in Canby through professionalism, dedication, and active partnerships with the community, and concern for individual dignity. Input from the people we serve is very important and aids the Department in our continuing evaluation of the services we provide. Your comments, both those which may be critical and those which are complimentary, are very useful in ensuring that we perform our mission as efficiently, effectively and professionally as possible. If you have input regarding either the reward of above average performance or in taking corrective action in those instances where an employee' performance fails to meet acceptable standards, please see the process below to contact us.

Commendations

Commendations can consist of any form of recognition from a citizen's letter to the award of a service medal. Please write to us describing the events or incident you’d like to recognize and include the officer or employee's name(s) involved. The police employee, supervisor and the Chief of Police are made aware of the outstanding performance and a copy of the letter is placed in the employee's personnel file.

Complaints

You may file a complaint with the Department in person or by submitting your comments in a letter to Chief Bret Smith, 1175 NW Third Avenue, Canby, OR 97013. If you wish to download our Commendation and Complaint form for providing your input, click here.

Include the following information:

1. The date, time, and location of the event or incident

2. The employee’s name

3. Name, address, and phone numbers of any witnesses

4. A description of what happened

5. Any additional information you feel would be helpful

What happens next?

Once we have received your complaint, a supervisor will contact you to discuss the details of the event. Many complaints are resolved at this point, but if you are not satisfied, or if the supervisor feels the event needs further exploration, an investigation will be initiated. We strive to complete our investigations within 30 days. Once the investigation is complete, we’ll send you a letter with the outcome of the investigation.