4 archives found for "talent management"

Everywhere you turn in the business world, you hear of job titles such as Customer Service Executive, Customer Success Manager, Customer Advocacy Director, and even Customer Happiness Officer (yes, a real designation)! Read any publications offline and online (including our blog), and you will see [...]

The business world mostly seems to concur that executive assimilation is a formidable process. According to a study quoted in the Harvard Business Review, 87% of the senior HR professionals queried agreed that leadership transition, or executive assimilation, was the most challenging time in a [...]

“Employee engagement” is a hot topic among businesses today, and for good reason. Statistics have shown that employee engagement is directly connected to high performance teams and, in turn, to company performance and revenue. There are innumerable theories, tips, and even organizations devoted [...]

Knowing what one ought to do is entirely different from actually doing it. This is as true of life as it is true in business. When it comes to properly servicing customers the knowledge-execution gap becomes readily apparent. The mantra in the current social media savy, market heavy business [...]