topic Re: Flaky Audio in Note8https://us.community.samsung.com/t5/Note8/Flaky-Audio/m-p/1150982#M16723
<P>Hello!&nbsp;</P>
<P>&nbsp;</P>
<P>Have you checked to make sure the device is up to date? If there is an update I would recommend updating.</P>
<P>&nbsp;</P>
<P>If you device is up to date, I would then recommend wiping the cache partition on the phone. You can do so by following the steps below.</P>
<P>&nbsp;</P>
<OL>
<LI>Turn off the device.</LI>
<LI>Press and hold the<STRONG>&nbsp;Volume up</STRONG>,&nbsp;<STRONG>Home</STRONG>, and&nbsp;<STRONG>Power</STRONG>&nbsp;keys together.</LI>
<LI>When the Samsung Galaxy logo screen displays, release only the&nbsp;<STRONG>Power</STRONG>&nbsp;key.</LI>
<LI>When the Android logo displays, release the&nbsp;<STRONG>Volume up</STRONG>&nbsp;and&nbsp;<STRONG>Home</STRONG>&nbsp;keys. 'Installing system update' appears for 30 - 60 seconds, followed by the Android system recovery menu.</LI>
<LI>Press the&nbsp;<STRONG>Volume down</STRONG>&nbsp;key until 'wipe cache partition' is highlighted.</LI>
<LI>Press the&nbsp;<STRONG>Power</STRONG>&nbsp;key to select.</LI>
<LI>Press the&nbsp;<STRONG>Volume down</STRONG>&nbsp;key until 'yes' is highlighted.</LI>
<LI>Press the&nbsp;<STRONG>Power</STRONG>&nbsp;key to select.</LI>
<LI>When the wipe cache partition is complete, 'Reboot system now' is highlighted.</LI>
<LI>Press the<STRONG>&nbsp;Power</STRONG>&nbsp;key to restart the device.</LI>
</OL>
<P>After wiping the cache partition and rebooting the device, go ahead and test your audio and&nbsp;let me know if the symptoms still continue.</P>
<P>&nbsp;</P>Sat, 14 Mar 2020 22:55:53 GMTSamsungMoon2020-03-14T22:55:53ZFlaky Audiohttps://us.community.samsung.com/t5/Note8/Flaky-Audio/m-p/1148249#M16696
<P>Hello all.&nbsp; I have been having some audio issues with my Note 8.&nbsp; The audio keeps cutting off.&nbsp; At first, this only happened with YouTube.&nbsp; I have YouTube Premium.&nbsp; The audio is supposed to continue playing when the screen gets turned off.&nbsp; The audio would turn off after about a minute.&nbsp; I blamed the YouTube app.&nbsp; I was wrong.</P><P>&nbsp;</P><P>I regularly use PocketCast, Google Play Music, Spotify, FooBar, and PowerAmp.&nbsp; Now the adudio cuts off when I use any of those apps. It doesn't matter whether I use bluetooth or the 3.5mm jack (headphones or aux cable). It has gotten really bad. I'm ready to dump this phone.&nbsp; Audio is absolutley essential. Any help will be greatly appreciated.</P>Thu, 12 Mar 2020 23:07:49 GMThttps://us.community.samsung.com/t5/Note8/Flaky-Audio/m-p/1148249#M16696user59BW26Tcr72020-03-12T23:07:49ZRe: Flaky Audiohttps://us.community.samsung.com/t5/Note8/Flaky-Audio/m-p/1148489#M16697
<P>Hardware issues U need to Contact Samsung Care nearby ...</P>Fri, 13 Mar 2020 02:03:52 GMThttps://us.community.samsung.com/t5/Note8/Flaky-Audio/m-p/1148489#M16697Christino2020-03-13T02:03:52ZRe: Flaky Audiohttps://us.community.samsung.com/t5/Note8/Flaky-Audio/m-p/1150982#M16723
<P>Hello!&nbsp;</P>
<P>&nbsp;</P>
<P>Have you checked to make sure the device is up to date? If there is an update I would recommend updating.</P>
<P>&nbsp;</P>
<P>If you device is up to date, I would then recommend wiping the cache partition on the phone. You can do so by following the steps below.</P>
<P>&nbsp;</P>
<OL>
<LI>Turn off the device.</LI>
<LI>Press and hold the<STRONG>&nbsp;Volume up</STRONG>,&nbsp;<STRONG>Home</STRONG>, and&nbsp;<STRONG>Power</STRONG>&nbsp;keys together.</LI>
<LI>When the Samsung Galaxy logo screen displays, release only the&nbsp;<STRONG>Power</STRONG>&nbsp;key.</LI>
<LI>When the Android logo displays, release the&nbsp;<STRONG>Volume up</STRONG>&nbsp;and&nbsp;<STRONG>Home</STRONG>&nbsp;keys. 'Installing system update' appears for 30 - 60 seconds, followed by the Android system recovery menu.</LI>
<LI>Press the&nbsp;<STRONG>Volume down</STRONG>&nbsp;key until 'wipe cache partition' is highlighted.</LI>
<LI>Press the&nbsp;<STRONG>Power</STRONG>&nbsp;key to select.</LI>
<LI>Press the&nbsp;<STRONG>Volume down</STRONG>&nbsp;key until 'yes' is highlighted.</LI>
<LI>Press the&nbsp;<STRONG>Power</STRONG>&nbsp;key to select.</LI>
<LI>When the wipe cache partition is complete, 'Reboot system now' is highlighted.</LI>
<LI>Press the<STRONG>&nbsp;Power</STRONG>&nbsp;key to restart the device.</LI>
</OL>
<P>After wiping the cache partition and rebooting the device, go ahead and test your audio and&nbsp;let me know if the symptoms still continue.</P>
<P>&nbsp;</P>Sat, 14 Mar 2020 22:55:53 GMThttps://us.community.samsung.com/t5/Note8/Flaky-Audio/m-p/1150982#M16723SamsungMoon2020-03-14T22:55:53ZRe: Flaky Audiohttps://us.community.samsung.com/t5/Note8/Flaky-Audio/m-p/1165288#M16824
<P>Thanks.&nbsp; Tried that.&nbsp; Didn't work.</P>Tue, 24 Mar 2020 17:34:54 GMThttps://us.community.samsung.com/t5/Note8/Flaky-Audio/m-p/1165288#M16824user59BW26Tcr72020-03-24T17:34:54Z