[Discussion] Should I receive the rewards or not

He said to get the rewards from Halloween gifts you have buy 3000 gems in a single order but I got 2x 1400 gems packs and a 230 pack meaning I bought 3000 gems. I got to participate in all other events requiring you buy 3000 gems but not for hallowe'en gifts. Should I received my rewards of 5000 shards and 500000 honour badges? I want people's opinions as I've been waiting 4 days and having multiple convos with live support with 1 saying I'll get them in 3 business days, please help me !?!?!

You should not receive the rewards, the 3000 gems had to have been made in ONE purchase, as per the rules.. The prospector doesn't work that way and I'm sure u got your spin, but the other event requires it in a single purchase...