Responsible gaming

Online casino games can be an entertaining, exciting and profitable form of entertainment. And irrespective of whether you’ve just won a few cents at the blackjack table or a huge progressive jackpot, everyone loves a win. But it’s important to remember that you can lose as well.

As any seasoned player will tell you: The real magic of online casino lies in the thrill of playing the games, rather than their outcomes.

This is a view Royal Panda also subscribes to. Nevertheless, some people can lose sight of this, which in some cases can lead to addiction. If left unaddressed, this can lead to financial, personal and mental problems.

At Royal Panda, your wellbeing is the most important thing to us. So should you feel like limiting your gambling behavior, we offer several features to help you enjoy a safe and responsible online casino experience, such as being able to set limits yourself. Please remember, you can also contact our customer service for further assistance.

One old adage you’ll hear a lot in gambling circles is to know your limits and stick to them. That means you should only gamble with what you can afford to lose, and only gamble for as long as it remains fun. This is the key to a safe online casino experience.

When you think about it, it’s pretty good advice. But it can be easy to lose sight of this in heat of the moment, so Royal Panda has equipped your player account with a few nifty safeguards you can configure to suit your needs and play safe. These include:

Session limits: these are little reminders that appear after set amounts of time to remind you just how long you’ve been playing for. They also come with options to continue playing, or to log out there and then.Set session limits

Deposit limits: your account comes with default deposit limits, which limit the amount you can deposit per day or per week. Should you feel the need, you can lower this limit. And if you want to increase it again, you can do. However, the increase will take seven days to process.Set deposit limits

Loss limits: if you’re worried about losing too much, you can limit the amount of money you can lose per week.Set loss limits

Wagering limits: use wagering limits to control how much money you are able to wager per week. If you reach your limit, you'll receive an on-screen notification.Set wagering limits

If you want to see the session limits in action, simply sign in, set a favorable time limit, click play now and play one of our games until the message appears. Want to experience responsible gaming at Royal Panda? Join us now and play online casino with limits that suit your situation.

If you’re still concerned that your gambling is becoming a problem, you can always self-exclude yourself from Royal Panda. This will suspend your account while you take a breather. To help you avoid temptation during this time, we’ll be sure not to send you any marketing material.

During this time, you’ll be blocked from doing the following:

Depositing any funds

Playing any Royal Panda online casino games for real money

Logging into your account

Royal Panda provides the following self-exclusion options to players from outside the United Kingdom:

Temporary, where you cannot login for a self-determined number of days.

Permanent, where you will be excluded from logging in at Royal Panda indefinitely.

Please be sure to withdraw any remaining funds in your account prior to self-excluding yourself. Once your account has been locked, you won’t be able to log in to request a withdrawal!

Royal Panda offers the following self-exclusion options to its British players:

Time-outs, where you can lock your account for between one day and six weeks.

Self-exclusion, where you can lock your account for six months or longer.

Please be sure to withdraw any remaining funds in your account prior to imposing a time-out. Once your account has been locked, you won’t be able to log in to request a withdrawal!

Gambling can have financial implications and should therefore only be enjoyed by adults.

Royal Panda requires its registered players to be at least 18 years of age, or the age of majority in their country of residence in the event that this is older.

To assist us with this, Royal Panda will check a player’s details against known third party databases to ensure customers are of age. If we suspect that you are underage, we won’t issue you with an account. No winnings will be paid out to accounts belonging to underage players.

Would you like to further protect yourself? Then try installing internet filtering software on your computer. These programs prevent you and others from using your computer to access online gambling sites and other online content that’s unsuitable for minors.

Royal Panda recommends NetNanny and CyberPatrol, although other filtering software is available.

Although these steps are designed to limit, or completely halt, your gambling at Royal Panda, you may wish to seek further assistance. If you suspect you have a gambling problem, you should consult an expert at the earliest opportunity.

There are many gambling support groups around the world who can help you regardless of whether you’re just a concerned player looking for information, or a struggling gambling addict. These include:

Royal Panda is owned and operated by Royal Panda Limited, Level 2, Tagliaferro Business Centre, High Street, c/w Gaiety Lane, Sliema SLM 1551, Malta. Royal Panda is licensed and regulated by the Malta Gaming Authority (MGA) and has been granted the following licenses: MGA/CL1/879/2013 issued on 18 September 2013, MGA/CL1/880/2013 issued on 18 September 2013, MGA/CL1/950/2013 issued on 14 July 2014, MGA/CL1/1135/2015 issued on 29 April 2016, MGA/CL2/1367/2017 issued on 31 October 2017. Royal Panda is also regulated by the Gambling Commission (GC) of the United Kingdom, and has been awarded the following operator license: 000-039221-R-319351-008.

Royal Panda wishes you to enjoy online casino responsibly. Never play online casino with money you can’t afford to lose and be aware of the fact that gambling is not a way of earning money. Gambling may cause pathological addiction if it is not enjoyed in moderation. If you feel like you have to limit your gambling behavior, set limits using our responsible gaming features, or contact Gamcare for professional help.