Profession fuel station manager

Fuel station managers assume responsibility for activities and staff in a fuel station.

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Personality Type

Enterprising
/ Conventional

Knowledge

Sales activities

The supply of goods, sale of goods and the related financial aspects. The supply of goods entails the selection of goods, import and transfer. The financial aspect includes the processing of purchasing and sales invoices, payments etc. The sale of goods implies the proper presentation and positioning of the goods in the shop in terms of acessibility, promotion, light exposure.

Types of fuels

Types of fuel available on the market such as petrol, diesel, bio-fuel, etc.

Employment law

The law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.

Skills

Set sales goals

Set sales goals and objectives to be reached by a sales team within a period of time such as the target amount of sales made and new customers found.

Oversee promotional sales prices

Ensure that sale prices and promotions are passed through the register as they should.

Oversee delivery of fuel

Oversee fuel deliveries to service station.

Use different communication channels

Use various types of communication channels such as verbal, handwritten, digital and telephonic communication with the aim of constructing and sharing information and ideas.

Monitor fuel prices on a daily basis and adjust whenever necessary; ensure compliance to company procedures.

Obtain relevant licenses

Comply with specific legal regulations, e.g. install the necessary systems and provide the necessary documentation, in order to obtain the relevant license.

Ensure correct goods labelling

Ensure that goods are labeled with all necessary labeling information (e.g. legal, technological, hazardous and others) regarding the product. Ensure that labels respects the legal requirements and adhere to regulations.

Maintain relationship with customers

Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.

Supervise merchandise displays

Work closely together with visual display staff to decide how items should be displayed, in order to maximise customer interest and product sales.

Measure customer feedback

Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.

Ensure all employees are providing excellent customer service in accordance to company policy.

Manage staff

Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

Supervise employees on operating fuel pumps

Supervise employees activities on operating the fuel pumps and ensure the safety of their operations.

Study sales levels of products

Collect and analyse sales levels of products and services in order to use this information for determining the quantities to be produced in the following batches, customer feedback, price trends, and the efficiency of sales methods.

Negotiate buying conditions

Negotiate terms such as price, quantity, quality, and delivery terms with vendors and suppliers in order to ensure the most beneficial buying conditions.