Violations – deliberate acts which violate procedures. ¡Avoid Unnecessary Preventive Maintenance!Key PrinciplesHuman error is both universal and inevitable. Errors are not intrinsically bad. You cannot change the human condition, but you can change the conditions in which humans work. The best people can make the worst mistakes.People cannot easily avoid those actions they did not intend to commit. Errors are consequences, rather than causes. Many errors fall into recurrent patterns. Safety-significant errors can occur at all levels in the system.Error Management is all about managing the manageable. Maintenance Quality Management is about making good people excellent. There is no one best way. Effective Maintenance Quality Management aims at Continuous Reform rather than Local Fixes.Measures IPerson MeasuresProvide training in error-provoking factors.Implement measures to reduce the number of deliberate violations.Encourage mental rehearsal of tasks before they are performed.Control Distractions. Avoid Place-Losing Errors.Team MeasuresProvide teamwork training.Workplace and Task MeasuresEnsure that personnel only perform tasks when they are properly trained, skilled and qualified.Fatigue Management. Assign tasks appropriately. Ensure that equipment, and tasks, are properly designed.Enforce good housekeeping standards. Ensure Spare Parts and Tools are managed well.Write, and Use, Effective Maintenance Work Instructions.Measures IIOrganizational MeasuresPut in place effective processes for analyzing, and learning from, past failures. Put in place proactive processes for assessing the risk of future maintenance errors.Asset Managementfrom Alexander Dunn, Assetivity Pty Ltd.Spare Parts ManagementContracted Services ManagementStaff ManagementHuman Error ManagementQuality ManagementFinance ManagementPerformance ManagementAsset ManagementPerform maintenance tasks.Perform simple root cause analysis.Fulfil work order templates.Skill MatrixROI&NPVExtended WarrantiesMaintenance ServicesLease Contracts