Privacy Policy

We value the confidence you place on SME9ja Website. That is the major reason of providing the most
secured medium of transactions and customer information policy. Please kindly study the privacy policy
to educate yourself and learn more about our information gathering and dissemination practices.

NOTE: Our privacy policy is subject to change at any time without notice and to ensure
that you are seized of any changes, please review this policy periodically.

This Privacy Policy describes collection, use, disclosure, retention, and protection of your personal
information. It applies to wherever this Privacy Policy appears in the Website of SME9ja and to any of
its application, service, or tool
(collectively “Resources” or “Services”) where this Privacy Policy is
referenced, regardless of how you access or use them, including through mobile devices, Computers, Pcs
etc.

Furthermore, by subscribing to SME9ja Website either as a verified or non-verified SMEs paying through
paysafe or Not, buyers with or without a registered account, you are accepting the terms of this Privacy
Policy and you are consenting to the collection, use, disclosure, retention, and protection of your
personal information as described in this Privacy Policy.

Collection of personally identifiable information

We collect identifiable information such as the email address, name, phone number, etc) from you when you
register or set up a free account with SME9ja website. While you can browse some sections of our site
without being a registered member, certain activities such as placing order must require registration.
While we use your contact information to send you offers based on your previous orders and your
interests.

We also collect device-specific information when you install, access, or use our services. This includes
information such as hardware model, operating system information, browser information, IP address,
sensors of the device, mobile network information including phone number, and device identifiers. We
collect device location information if you use our location features, such as when you post a review of
the product ordered, for diagnostics and troubleshooting purposes (having issues with our application’s
location features). We also collect information about your email and another accounts if registered from
the device on an exceptional basis such as performing of suspicious actions from the device.

Use of profile data

We use Personal information to provide the services you request. Hence, using your personal information
to market to you as we will provide you the ability to opt-out of such uses. We use your personal
information to resolve disputes; help promote a safe service; collect fees owed ;measure consumer
interest in our products and services, review of the Verified SME efficiency, Use of our Logistics
Company by the SMEs, inform you of our verified SMEs, online and offline offers, products, services and
updates; customize your experience; detect and protect us against error, fraud and other criminal
activity as well as enforce our terms and conditions.

However in our desire to continually improve our products and service offers and delivery, we collect and
analyse the profile data of our users’ activity on our website. We go further to ask you to complete
optional online surveys and these Surveys may ask you for Contact information, locations, age, income
level , years of business involvement etc and when received ,it is used to tailor your experience on our
site. Thus providing you with content that we think you might be interested in and to display content
according to your preferences.

Use of personal information from other sources

We may also allow you to share information with other social media sites such as but not limited to
facebook, twitter, instagram or use social media sites to create your account or to connect your account
with the respective social media site. Those social media sites may give us the access to some personal
information retained by them about you (such as content viewed, liked, reviewed, rated by you etc). But
you have the utmost control of the information we can access through the privacy setting applicable on
the social media site and the permission granted to us by you. By associating an account managed by a
social media site with your account and authorizing us to have access to this information, you agree
that we may collect, use and retain the information provided by these social media sites in accordance
with this Privacy Policy.

Disclosure of personal information

We may share your personal information to third parties such as but not limited to our affiliates,
verified SMEs, third party service providers who assist us in providing customized advertising, payment
processing services, but the third party will only use the information which is relevant for such
services. The disclosure may help us detect, mitigate, prevent and identity theft, fraud and other
potentially illegal acts related to the services; correlate related or multiple accounts to prevent
abuse of our services and as well facilitate our marketing and advertising activities.

However, we disclosure minimal amount of personal information touching most on what is necessary to
achieve a specific purpose. Furthermore, we do not disclose your personal information to third parties
for their advertising and marketing purposes.

We may disclose personal information if required to do by law, law enforcement or governmental agencies
or authorized third parties or in good faith believing that the disclosure of the information is
important to prevent imminent physical harm or financial loss or to report suspected illegal activity.
We may disclose personal information to law enforcement offices, third party rights owners,or others in
good faith believing that such disclosure is reasonably necessary to :enforce our terms or privacy
policy ; respond to claims that an advertisement, posting or other content violates the rights of a
third party; or protect the rights, property or personal safety of our users or the general public.

We may also disclose your personal information to the third parties involved in a legal proceeding, where
we are to respond to subpoenas, court orders, or other legal process, verified request relating to
criminal investigation or alleged illegal activity that may expose us, you or any other of our users to
legal liability.

Change/delete of personal information

Verified/Non- verified SMEs users who register an account, may gain access to, adjust or delete
information provided by them. The user (s)shall bear responsibility for accuracy of data, or
announcements posted by him /her on the website. The user may unsubscribe, disable, or change account
credentials through settings on the website. Posted information can be changed or deleted on user’s
personal account on the webpage, via application.

However, the users are entitled to delete their information at any time or deactivate it and all
materials you have posted shall be deleted by us. Furthermore, the users are given the opportunity to
opt-out of receiving non-essential such as promotional, marketing-related communications from us after
setting up an account.

Security precautions

Our website has stringent security measures in place to protect the loss, misuse, and alteration of the
information under our control. Whenever you change or access your account information, we offer the use
of a secure server. Once your information is in our possession we adhere to strict security guidelines,
protecting it against unauthorized access, disclosure and alteration. Some of the safeguards we use are
data encryption, physical access controls to our data centers, and information access authorization
controls.

Advertisements on sme9ja website

We use third-party advertising companies to serve ads when you visit Our website.These companies may use
information(not including your Name,address,email address,or telephone number) about your visit to this
and other websites in order to provide advertisements on goods and services which are your
interest.

Questions

If you have any questions or complaints, please contact our Support Team at
08183630592.