Admin: override Password 60 Minute Lockout

Users, in my experience, are bad at password management. I had an experience today that pointed out what I perceive to be a missing feature of your service.

A user forgot his password, made 4 attempts to access his account, then promptly recieved an email stating that his account was locked for 60 minutes. I, as a super admin, and Ringcentral's own tier 1 and 2 support could not remove this lockout.

Goal: I would like for account admins to have the ability to remove account locks from user accounts.

Some info:

User password resets are intentionally disabled on our account.

The first lockout duration was 60 minutes. There were no shorter duration previous to this. This is overzealous for a normal user account in my opinion. A 5 minute lock (which also prompted the user to contact his administrator) would be a good first step, followed by an hour lock

The user typed in his password only about 4 times by his recollection. Again, following this with a one hour lock seems a little overzealous.

There is no feedback in the UI (on Ringcentral mobile or web) letting the user know about the lockout, only a security email sent. (I assume this is a security precaution)

I hope you can agree that this feature would make using Ringcentral a lot smoother for admins and