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LIMITED EDITION PHOTOGRAPHS

Terms of use

Welcome to the website of David Steen. This website is best viewed using a contemporary browser.

Use of this website is offered to you on your acceptance of these Terms of Use, our Privacy Policy, our Terms and Conditions and other notices posted on this website.

Your use of this website or of any content presented in any and all areas of the website indicates your acknowledgment and agreement to these Terms of Use, our Privacy Policy and other notices posted on this website.

If you do not agree to be bound by and comply with all of the foregoing, you may not access or use our information, services, or website. We suggest you print a copy of each of these documents for your records.

The David Steen Archive shall have the right, at its sole discretion, to modify, add or remove any terms or conditions of these Terms of Use without notice or liability to you.

Any changes to these Terms of Use shall be effective immediately following the posting of such changes on this website. You agree to review these Terms of Use from time to time and agree that any subsequent use by you of this website following changes to these Terms of Use shall constitute your acceptance of all such changes.

Disclaimer

By accessing, browsing and/or using The David Steen Archive website you agree to the following terms:

The David Steen Archive will use its reasonable endeavours to ensure that the information contained on The David Steen Archive website is correct at the time of publication, but The David Steen Archive reserves the right to make subsequent changes to it, and services may be modified, supplemented or withdrawn.

It is a condition of us allowing you access to the information on The David Steen Archive website that you accept we will not be liable for any action you take relying on the information from this website. The David Steen Archive will not be liable if your use of materials or information from The David Steen Archive website results in the need for servicing, repair or correction of equipment or data, you assume any costs relating to the above.

If your PC does not support relevant technology including but not limited to encryption you may not be able to use certain services or access certain information on The David Steen Archive website.

Shipping & delivery

Item availability

All of our photographic prints are printed to order and so please allow 28 working days upon receipt of an order for us to process, print, dry mount and window mount and sign your order. However, from time to time we may experience delays due to demand but we will notify you of any such delays.

Delivery methods

Most of our orders are shipped using professional courier companies. We operate full online order tracking with all product deliveries, enabling you to track your delivery.

Where we deliver

The David Steen Archive delivers products to a wide variety of countries. However, due to the courier relationships we have in place, we cannot guarantee that all our products can be delivered to all countries. You will be informed if we cannot fulfil your order after you specify your delivery address in the checkout process.

Our charges

Due to the variety of products we provide, we are unable to have a general delivery charge across all products. In general, our shipping costs are determined by:

The size of your print;

The total weight of the order; and

The destination country of the shipment.

Delivery prices exclude any local duties and taxes that may be payable by the customer on delivery.

P.O. Boxes

Unfortunately, we are unable to deliver to P.O. Boxes.

Duty

Customers receiving goods outside United Kingdom may be liable for duty charges levied in their own country. If this happens, it’s a matter between you and your local customs agency. You are responsible for any duty owed.

Cancelling an order

You can cancel your order at any time prior to despatch. Simply email patrick@davidsteen.co.uk, including your order number for quick reference.

Returns policy

To make returning items as convenient as possible, we have designed our returns procedure to be quick and easy:

Step 1 – Notification

To initiate the returns process, you need to email patrick@davidsteen.co.uk or, alternatively, call +44 (0)7971 968268, quoting your order number and stipulating the reason for the return.

Step 2 – Returning the goods

As soon as we receive your notification, we will provide you with detailed instructions on how to return your order.

We require items to be returned in good condition, It must be returned in it’s original packaging and posted using a SIGN FOR service along with a tracking number. Both the seal on the reverse and the acetate that the print is protected within MUST still be in tact. Should the seal be broken or the acetate has been opened or damaged the money back guarantee will NOT be valid.

Once we receive your returned order, we will replace or refund as required. Refunds are normally processed within 7 days although please allow up to 28 days.

IMPORTANT NOTES: As our prints are all bespoke orders we CANNOT refund a Photographic Print if it is deemed too large or too small, it is completely down to you “the customer” to correctly measure the space that you intend to hang the mounted print before you place an order with The David Steen Archive.

Unfortunately we cannot refund shipping costs for orders delivered outside the UK, unless the product is faulty or damaged.

Faulty goods

If you believe there is a fault with your goods you should notify us immediately, within 24 hours of the photographic print being delivered. Where a genuine defect is found and the fault is rectifiable, reprints will be made and sent at the earliest opportunity. Faulty goods that cannot be rectified will receive a full refund instead.

Please note:

Customers should refer to Section 4. (Specifications) of our terms and conditions regarding slight colour variations that can occur in relation to how the images are displayed online as minor distinctions will not warrant the finished product to be classed as faulty.

Exchanging goods

We are unable to offer different goods in exchange for the ones you return so if you would like to order something else, please place a new order through the website and this will be treated as a separate transaction.

Goods supplied in error

If a product is supplied in error, arrangements will be made for the collection of the goods. We will accept no liability for products supplied against verbal orders. Hard copy confirmation is, therefore, essential.

Unwanted Photographic Prints

Please note that since all our products are made to order, accepting the return of a non-faulty item is at our discretion so you should refer to our terms and conditions for clarification of the formal agreement between us.