Delayed the flight once we were already boarded so that added two hours if sitting to an 11+ hour flight and WATER is not made available. That's crazy!

LAX

CDG

Okay 4.6

Rude/ non helpful crew spoiled this flight.

Rude/ non helpful crew spoiled this flight.

LGW

SEA

Excellent 8.3

Great aircraft. Little tight however. Great service from crew. Timely departure.

No terminal was used. Upon arrival in Seattle they brought a bus to take passengers from the tarmac into the building. It took them almost 30 min to deliver bags upon arrival in Seattle.

LGW

JFK

Okay 4.6

Disability access at Gatwick was excellent. Quick, polite and efficient service from arriving at the airport to boarding the flight
Can’t comment on food as did not have any.

The flight was almost full with only a few empty seats at the back of the plane. I was on crutches with a broken ankle and had asked politely if I could be sat next to an empty seat so I could elevate my foot (doctors orders) and because my boot would not fit under the chair in front. The crew made no effort to seat or switch me to a seat at the back next to one of the few empty seats. It was a very uncomfortable flight and I had to keep my foot in the aisle and stay awake to avoid being run into by the food or drinks cart.
Poor selection of movies. Mainly older movies.
While I actually appreciate the cheaper flight and being able to avoid paying for the food I think that they should offer water. There is only so much you can carry into the flight and having to buy water is ridiculous.

Disability access at Gatwick was excellent. Quick, polite and efficient service from arriving at the airport to boarding the flight
Can’t comment on food as did not have any.

The flight was almost full with only a few empty seats at the back of the plane. I was on crutches with a broken ankle and had asked politely if I could be sat next to an empty seat so I could elevate my foot (doctors orders) and because my boot would not fit under the chair in front. The crew made no effort to seat or switch me to a seat at the back next to one of the few empty seats. It was a very uncomfortable flight and I had to keep my foot in the aisle and stay awake to avoid being run into by the food or drinks cart.
Poor selection of movies. Mainly older movies.
While I actually appreciate the cheaper flight and being able to avoid paying for the food I think that they should offer water. There is only so much you can carry into the flight and having to buy water is ridiculous.

ARN

LAX

Excellent 10.0

It was not full...which made extra room for us.

CDG

JFK

Good 6.3

The plane is new, clean, and has a good entertainment system.

The airline failed to inform that upon check in they would weigh carry on's and if they were over 10kg you would have to check a bag for $65. 3 stations and over an hour later, people were furious. Also, if you didn't book a premium ticket the flight staff didn't want to deal with you. Asking for water incurred a nasty look. I was surprised by the lack of customer service and therefore I don't plan to fly this airline again.

ARN

JFK

Excellent 9.3

There were no headphones available for purchase.

CPH

LAX

Okay 5.0

Great plane, though a little cramped of course

Delayed the flight once we were already boarded so that added two hours if sitting to an 11+ hour flight and WATER is not made available. That's crazy!

There is no organization when boarding due mainly to the staff's poor training/handling of groups.
I also believe that when selecting seats, they should indicate where lavatories are. This knowledge is fairly reasonable to have when choosing where one is to (uncomfortable) sit for a minimum of five hours.

BOS

LGW

Excellent 10.0

The new plane was amazing and I feel so fortunate to have had the opportunity. The experience was streamlined and the technology state-of-the-art, accessible, and extremely useful. The impressive crew looked flawless and performed their duties very well. It was all quite a spectacle!

It is always really nice to get free coffee as a passenger. Traveling is exhausting and I would have been so appreciative of free coffee on the flight, and felt even more comforted and likely to fly Norwegian in the future.

LAX

CDG

Okay 4.6

Rude/ non helpful crew spoiled this flight.

Rude/ non helpful crew spoiled this flight.

ARN

JFK

Excellent 9.3

There were no headphones available for purchase.

LGW

JFK

Okay 4.6

Disability access at Gatwick was excellent. Quick, polite and efficient service from arriving at the airport to boarding the flight
Can’t comment on food as did not have any.

The flight was almost full with only a few empty seats at the back of the plane. I was on crutches with a broken ankle and had asked politely if I could be sat next to an empty seat so I could elevate my foot (doctors orders) and because my boot would not fit under the chair in front. The crew made no effort to seat or switch me to a seat at the back next to one of the few empty seats. It was a very uncomfortable flight and I had to keep my foot in the aisle and stay awake to avoid being run into by the food or drinks cart.
Poor selection of movies. Mainly older movies.
While I actually appreciate the cheaper flight and being able to avoid paying for the food I think that they should offer water. There is only so much you can carry into the flight and having to buy water is ridiculous.

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