I apologize in advance if this has been covered. I searched the forum for awhile but didn't see this particular thing addressed.

I live in an area (North Dallas area) that has a variety of area codes. We therefore have to use 10-digit dialing even when we're calling someone in the same area code. This is true for both landline and cell phone calls in our area. However, my mother-in-law called last night and said she has to dial 11-digits to call our Vonage line (she actually has the same area code as we do and lives in our local calling area). I tried calling from my work phone this morning and it also forced me to dial 11-digits. Is this normal? Will people be charged long distance to call my Vonage number even though it would technically be within the local calling area? If nothing else, it's confusing to people why we are the only ones they call where they have to dial a "1" first.

It shouldn't be a toll call. My in-laws can call all over the area without it being a toll call (and they don't have to use 1+). Same thing with me calling from work - it was toll free from work to call home when we had SBC at home so it should be the same now with Vonage. I can explain to people that they have to use 11 digits even though that's an odd thing to have to do here. I just don't want them to have to pay a toll to call us when they wouldn't have to via SBC.

I did some more research and it appears that Vonage may have assigned me a number with a prefix for a town about 90 miles south of us - which of course would not be in the local calling area. I'm trying to get more info from Vonage. I'll update here when I find out if it's just a phone # screwup.

It is possible that you may not have properly registered the phone adapter to the Vonage proxy server. You may have a loss of Internet connectivity or Router/Firewall security options that are blocking proper Vonage traffic.

Check that you have Internet connectivity by following the directions in the operating manual for your Phone Adapter. Then remove power to the adapter for about 15 seconds. This will initiate a new Registration Request. Restore power and wait about 5 minutes for the device to boot up before testing calls. Good luck!

_________________ISP: ComcastSetup: Motorola SB5100 to RT31P2 to Local Machines

Check that you have Internet connectivity by following the directions in the operating manual for your Phone Adapter. Then remove power to the adapter for about 15 seconds. This will initiate a new Registration Request. Restore power and wait about 5 minutes for the device to boot up before testing calls. Good luck!

No luck. I unplugged the ATA for about a minute and then plugged it back in. Then I had someone local call me and they still had to dial "1" first. Thanks, though.