Caractéristiques

Évaluations des clients

haibo h.
le 11/17/2018

Évaluation :

The location where I picked up the truck had the U haul office closed, because I only saw my truck parked there.So I gotta drove 15 minutes to the other side of town to just pick up the truck key. Finally I drove another 15 minutes came back to pick up my truck. I seriously wasted lots of time on the process of picking up my truck. Also, I would really appreciated that there was a dolly in the truck. It will be much easier of U haul can give me a dolly when I am moving.

angela m.
le 10/30/2018

Évaluation :

Be honest and let them know nobody's going to be there and give you your refund back.

Eduardo A.
le 10/25/2018

Évaluation :

Very bad service when I picked the truck up, they didn't have the car ready, it was assigned to another person and it took them almost an hour to give me another one, very unorganized.

Paul K.
le 10/7/2018

Évaluation :

Truck was not at location I was given. Had to drive across city to get it. This added extra miles. Was told I would get a discount on my mileage cost from $.89 a km to $.49 a km but that didn't happen. The truck was dirty on the inside. Had sweep it out first. When I picked it up. Had to clean off snow and scrape ice off the windshield. The truck was parked in a muddy area. Not sure why they couldn't have had it ready for me.

Rose Marie C.
le 9/2/2018

Évaluation :

There was no one there on site. When I called Sam from a phone number on the building, I was informed to leave the truck unlocked and keys under the seat. There were numerous moving blankets in the front seat and did not feel it safe to leave the truck unlocked, therefore I locked the truck and left the keys in the drop box ..

Cresencio Jr M.
le 8/14/2018

Évaluation :

The person in charge was very awful in his customer relation! He blamed the mishap on UHaul head office and he was not helpful at all! He even threatened to remove our things from the truck if we won’t be able to deliver the truck on time, whereas there is a clause on the contract that if late, one can be charged with a fee which we are willing to pay. The original agreement was that we are to use the truck for 4hours and we only get to use it for two hours! Horrible experience!

Kayla H.
le 8/11/2018

Évaluation :

Meet the customer at 1A Auto for keys. I had to drive 15-20 minutes out of my way just got keys.

Robert H.
le 8/10/2018

Évaluation :

This location was very good at keeping us informed about our truck and it’s availability.
We had no complaints at all.
Friendly service.

Cindy G.
le 7/31/2018

Évaluation :

Even tho I spent the time and did check in and everything on line it still seemed to take a long time when picking up.
And I had to go to the locations. One to do paperwork and a different one to pick up the trailer. Not really convenient at all.

kerry k.
le 7/9/2018

Évaluation :

Went to the rental place to pickup but trailor wasn't there. Was sent somewhere else to pickup...even tho it was reserved

Paul T.
le 7/4/2018

Évaluation :

Your self checkout requires you to share your location and for some reason my gps wouldn't connect so I could not proceed with the process because there is no way I could see to skip this step. Luckily my gf's phone worked otherwise I'm not sure what I would have done.

Eric B.
le 6/28/2018

Évaluation :

Truck was not at this location. Nobody on site to help. Had to drive across town to talk to a different dealer. Refused to honor 50$ reservation cred for not having my requested truck. Gave me a 10' instead of 15' truck. Double billed me for both a dolly rental and for the safemove insurance. Extremely poor experience and I will do everything in my power to never use uhaul again

tarrah w.
le 6/22/2018

Évaluation :

Try to hire people who know what they are doing, and have them record the fuel guage properly, and give the proper size vehicle/unit that was reserved. Glad i took a picture of the fuel guage before i even moved the truck. They gave me the wrong size truck, when i only reserved a 10ft truck. Will not rent a uhaul again from them. I was also a few minutes late bringing the uhaul back because the closest one to us was closed with a note on the door to bring it to another location that was another 10 minute drive across town and they were going to charge me for another day. Felt like just one big rip off excuse for extra money after another. Completely disappointed in the service we received.

Alma W.
le 5/22/2018

Évaluation :

Make sure that the online service reflects that on holiday's pick up might be a little more complex and it may not run on time.

Joao Alberto B.
le 5/13/2018

Évaluation :

Just dropped it there. Everything was clean and nice.

Corey B.
le 5/3/2018

Évaluation :

I went to return the trailer mid afternoon and there was no one there. I called a phone number and they just said leave it there and we'll get to it whenever we get there.

Michel h.
le 4/14/2018

Évaluation :

the cargo van interior was very dirty! I had mentioned this upon return.

Rory P.
le 4/13/2018

Évaluation :

First of all if you know that a box truck isn’t available months in advance, don’t call the night before we move saying that you can only offer a cargo van, do it atleast a week before. Actually have the van at the location it says to pick up... When we called asking where it is, don’t say it’s on the way and then make us wait an hour for it to still not show up. Don’t make the customer be the worker essentially as we had to drive to where it was, crazy concept! When you promise that we will be given a $50 discount for your screw ups that cost us 2 hours of moving, as well as being an annoyance to the people who are helping move, actually follow through with it... When you know a key has to be in a drop box make sure it’s the right key... overall whoever owns/works the Brandon u-haul should probably go fuck themselves. As well as the customer service on the line named Claire go fuck yourself as well. Fucking do your jobs you idiots. Also don’t have a customer service email if your not gonna reply ever. Fuck U-haul, and the scumbags that run it.

Nancy V.
le 3/12/2018

Évaluation :

Employees should speak and understand English.
Do not recommend.

robin g.
le 3/6/2018

Évaluation :

A customer should only have to pay 1 way if there is no drop were you are going. Right now I had to pay for two ways when I only needed it one way. Thank you

johny c.
le 2/20/2018

Évaluation :

Availability of 15 foot truck. System that is quick and working as it took a while to input details and process payments.