Scroll left on the Home screen to open the guide. Note Double-tapping the Xbox button will open the guide from any other screen on the console.

Select Settings.

Select Restart console.

Select Yes to confirm.

Note If you're unable to access the guide or if the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.

Verify the privacy settings you've set for your account. These apply to any Xbox One console that you sign in to.

Select Next.

On the Choose a color screen, select the color for your Home screen to differentiate between you and others using this console.

Select Next.

When you're reminded of the gamerpic that's associated with your profile, select Next.

Select your sign-in preferences.

Solution 4: Remove all accounts on the console

If you have a large number of accounts saved to your console, remove all of them and restart the console before re-adding your account as outlined in Solution 3 above.

If, after removing all accounts and re-adding yours, you still cannot sign in, you will need to restore factory settings on the console. Please read and follow the instructions found here very carefully.

Warning Restoring your console to the factory default settings erases all accounts, apps, games, saved games, and settings. Anything not synchronized with Xbox Live will be lost. Your console syncs with Xbox Live automatically when it is connected with the service.