Tuesday, August 12, 2014

4 Benefits of Using a Specialized Virtual Assistant Rather Than a Virtual Receptionist to Answer Your Phone

As a solo practice lawyer in the process of building your
practice, having your telephone answered appropriately should be one of your
top priorities. After all, this is most people’s first impression of you and
your business. There are a lot of
options out there for virtual receptionist services but before you make a
decision consider the options of using an experienced virtual assistant.

Cost Effectiveness – When paying for a virtual
receptionist most services charge either a flat fee or a per call fee. When
using an experienced virtual assistant you can pay a monthly retainer for
bundled services and have more tasks completed than just your phone answered.
You may end up paying more, but you will benefit by having more time to focus
on your cases and billable hours.

Personal Touch and Call Filtering – Having your phone
answered by a real live person provides a personal touch that leaving a voice
mail can’t do. It also saves you the
time later of having to return calls that could possibly be a waste of your
time like wrong numbers, sales calls or recorded messages.

Experience and Knowledge – When choosing a legal virtual
assistant you are getting an expert in the area of law firm administration and
therefore your callers will feel they have a knowledgeable person taking their
call. Someone with legal experience will be able to ask the right questions so
you spend less time on the phone asking your callers basic questions and more time getting
the useful information you need for the case.

Flexibility – If you partner with a virtual assistant you
will have an on-going relationship and daily or weekly dialogue (depending on
your needs) and therefore will be able have flexibility in regards to who to
take messages from and when and who you speak with directly. You can also have
your virtual assistant return phone calls for you freeing up even more time for
you to spend on billable hours.

Let’s talk, formulate a plan and start
building a long-term working relationship that is prosperous and gratifying for
both of us
~~ Susan