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Great Staff; Very good hotel

My wife & I spent 4 nights at the Place d'Armes over the Memorial day weekend. The staff were some of the nicest and most accommodating we've encountered in a long time. We arrived on a red-eye early Friday morning, but we're able to check right in. The front desk clerk was friendly, but professional.
Once we got to the room, I asked for extra pillows--the pillows on the bed are soft poly-filled--and pretty much useless--collapsing down to nothing as soon as a head hits them. I called down and asked for foam pillows. The gentleman who responded came up w/more of the type that were already on the bed, when I told him we needed firmer ones, he immediately went and retrieved 3 very firm pillows which were ideal. He couldn't have been more pleasant and quick to understand what we needed. My wife also left notes for housekeeping each morning with a list of extra items she needed (shower cap, etc.). The staff left what she asked for and more. Every staff member we met greeted us w/a pleasant bonjour or bonsoir each time we came and went (w/the exception of one--who stood out because she didn't greet us w/a "bonjour" and a smile).
The only awkward aspect of the room was a large chair placed between the bed and the window, which was too large for the space and not particularly comfortable. It was too wide for...My wife & I spent 4 nights at the Place d'Armes over the Memorial day weekend. The staff were some of the nicest and most accommodating we've encountered in a long time. We arrived on a red-eye early Friday morning, but we're able to check right in. The front desk clerk was friendly, but professional.

Once we got to the room, I asked for extra pillows--the pillows on the bed are soft poly-filled--and pretty much useless--collapsing down to nothing as soon as a head hits them. I called down and asked for foam pillows. The gentleman who responded came up w/more of the type that were already on the bed, when I told him we needed firmer ones, he immediately went and retrieved 3 very firm pillows which were ideal. He couldn't have been more pleasant and quick to understand what we needed. My wife also left notes for housekeeping each morning with a list of extra items she needed (shower cap, etc.). The staff left what she asked for and more. Every staff member we met greeted us w/a pleasant bonjour or bonsoir each time we came and went (w/the exception of one--who stood out because she didn't greet us w/a "bonjour" and a smile).

The only awkward aspect of the room was a large chair placed between the bed and the window, which was too large for the space and not particularly comfortable. It was too wide for the spot (almost wide enough for 2 people to sit in side-by-side, but not quite) and was squeezed up against the wall in a small niche, leaving less than 1 foot between the side of the chair and the bed. I had to turn sideways and be careful walking from the bed so as to not stub my toe on the chair (and I'm not a big person).

Over time the arm of the chair and it's back (wooden) had scraped against the wall wearing away the paint and leaving a groove in both. I felt sorry for the wall and the chair. A smaller chair with an ottoman would have been a much better fit and more comfortable for watching TV. It was the only place to sit other than the bed and would have been ideal for watching TV if it had been 1/2 size smaller and had a small foot rest, which could have fit easily if it were a normal sized chair. The chair seemed like it was placed in the room as an afterthought, like someone found it lying about and didn't have a place to put it, so they put it in the room. Not to belabor the point, but so much of the hotel seems very well thought out, except for the chair, which stood out for its awkwardness.

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Room Tip: Higher floors are quieter.

Stayed: May 2013, traveled as a couple

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Ask mcoletta about Hotel Place d'Armes

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

My fiancée and I recently held two events at the Place D'Armes Hotel; our wedding ceremony and family gathering in the room Saint-Jacques, followed by cocktail and dinner with friends in the VIP Suite at Suite 701 restaurant two weeks later, and we could not have been happier with the events. Food was great, so was the service by the very enthousiastic and professional staff. We also booked two nights at the hotel, and were upgraded for both nights, which was a very pleasant surprise. Our experience at the RainSpa also enhanced our overall experience at this venue. We highly recommend this hotel for anyone looking for a classy venue for a wedding reception. Cristina & Alex, Montreal

Stayed: May 2013, traveled with friends

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Ask Alex F about Hotel Place d'Armes

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

We spent two nights at the Place d'Armes hotel in the very heart of Old Montreal. Our Classic King Suite was a well appointed corner room with a nice city view. The location of this hotel is ideal - attractions of Old Montreal are within short walking distance as are many charming bars and bistros.

The staff were very friendly from check-in through to check-out. My wife speaks some French which was certainly helpful but as an English-only guest I had no problems communicating with staff.

The chic bar downstairs is obviously a popular spot and serves a good range of cocktails, wines and beers as well as a selection of gourmet meals.

Stayed: May 2013, traveled as a couple

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Ask Joe L about Hotel Place d'Armes

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Hubby and I decided to get away for our anniversary and had heard good things about this hotel.The room looked nice online and although a bit pricey,we decided to book our stay

We were disappointed,in not just the room,but the overall service.The room we got had a very uncomfortable bed,and we heard alot of noise each night coming from the hotel bar "suite 701"

Extra's were unreasonably expensive and one would think that with such a high cost for a hotel room,they could have at least included a coffee maker! $9 for a small tin of jelly beans? Give me a break!

Overall iam NOT going to recommend this place to my family/friends.For less $$$ we could have done better

Stayed: May 2013, traveled as a couple

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Ask Jillyd48 about Hotel Place d'Armes

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

MathieuLarochelle, General Manager at Hotel Place d'Armes, responded to this reviewResponded May 27, 2013

Dear Jillyd48,

Thank you for reviewing your recent stay. We try to go above and beyond for all our guests and we are truly sorry we did not meet your expectations. The comfort and experience of each of our guests is our main priority. We have taken your comments serioulsy and will try to keep improving our services.

Regards,

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Stayed here for a long weekend on a girls trip! Perfect location to Old Montreal and its great boutique shops and quaint cafes. Notre Dame Basilica is directly kitty corner, steps away....amazing in itself! The rooms here are quite spacious, comfortable and the bathroom was fabulous with the rain shower! The metro is approx. 1 block away and very convenient....although walking everywhere around Montreal is quite easy and fun! Really enjoyed our stay and would stay here again!

Stayed: May 2013, traveled with friends

Ask grove91 about Hotel Place d'Armes

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Let's start with the fact that I had messed up my reservation night and the Place along with every hotel in old town was sold out. As luck would have it a room opened up - but even if it hadn't the staff was working so hard to accommodate my wife and I we were so appreciative. We were so thrilled to get a room but the staff went further to assist us in getting checked-in and comfortable. Every interaction we had with was pleasant. This is the staff we all dream we had working at our business.

The hotel facilities are exceptional. We were in the building two in a superior king room and the design and amenities were all top shelf. Valet parking is quick and efficient and dining is relaxed and refreshing. If you are much younger than us the Suite 701 space turns into an upscale nightclub. If we were to change anything about the hotel it would be to have a quieter place for just an evening cocktail.

The tourist activities are a short distance away and comfortable walk for nearly anyone. It was a most enjoyable stay and we highly recommend the hotel to anyone wishing to visit the area.

Stayed: May 2013, traveled as a couple

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Ask Rob C about Hotel Place d'Armes

1 Thank Rob C

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.