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CANBERRA, Australia (AP) - Passengers on an Indonesia AirAsia flight from Australia to the holiday island of Bali described a panicked flight crew announcing an emergency and oxygen masks dropping from the ceiling after their airliner lost cabin air pressure and rapidly descended.

Flight QZ535 returned safely on Sunday to the airport at Perth city where many of the 145 passengers spoke to media about the fear and confusion on board.

“The panic was escalated because of the behavior of staff who were screaming, looked tearful and shocked,” passenger Clare Askew told reporters.

“Now, I get it, but we looked to them for reassurance and we didn’t get any, we were more worried because of how panicked they were,” Askew added.

The budget Indonesian airline said in a statement the pilot turned back “following a technical issue to ensure the safety of passengers.”

“There was no real panic before that, then everyone panicked,” Bailey added.

Passenger Norman Pearce told Seven the flight crew said: “Emergency. Crash positions and that was it. Nothing for about five minutes and then the oxygen fell down.”

Peter Gibson, spokesman for Civil Aviation Safety Authority, the Australian industry regulator, said the airline had been asked for information on what occurred on board.

“Our job as the regulator is to gather information on these sorts of events and review that to see whether we’re satisfied that everything was managed properly and determine whether we should dig any deeper,” Gibson said.

A Malaysia-based AirAsia X flight from Perth to Kuala Lumpur turned back in June after one of the Airbus 330’s engines failed. An aircrew member was criticized for suggesting that passengers pray.

In December 2014, an AirAsia flight from the Indonesian city of Surabaya to Singapore plunged into the Java Sea, killing all 162 passengers and crew on board.

Indonesia AirAsia said passengers on the Sunday’s aborted flight had been transferred to the next available flight and “provided with all necessary assistance.”

“The safety of passengers and crew is our priority,” the airline said. “AirAsia apologizes to passengers for any inconvenience caused.”