The Centech GroupInstructional Designer03/2007 – Present • Develop and design technology training courses for U.S. Customs and Border Protection (CBP) applications using the ADDIE method of ISD.• Evaluate and update existing CBP training materials for various technology courses.• Conduct Instructor-led technology training courses.• Author, review, edit, and update technical writing samples including: Instructor Guides, Student Guides, Training Plans, Quick Reference Guides, and Learning Aids per the adopted styles and standards guide.•Interface with government employees, high-level managers, contractors, and subject matter experts in order to successfully execute end user training needs.• Maintain and manage all training records using applicable CBP systems.• Act as subject matter expert during the conversion process from ILT to WBT of select courses.•Coordinate logistical support for training at various field locations throughout the United States and Puerto Rico.• Performed the duties of System Control Officer for security purposes.•Provide help-desk and technical support for system end users.

Roche Diagnostics Technical Training Specialist03/2001 – 03/2007 • Evaluated training processes to assure quality and growth.• Trained new employees on diagnostic product specifications.• Assessed consumer and health care professional markets in order to make training recommendations.• Moderated focus groups to gauge consumer response to newly developed products.• Authored and reviewed documentation being sent to the Food and Drug Administration (FDA) for compliance issues.

American Day Treatment CenterTherapist05/1998 – 07/1999 • Established and created an activity therapy department within a day treatment facility.• Authored treatment plans and discharge summaries for patients.• Participated in utilization reviews to determine insurance eligibility.• Conducted various styles of group therapy for mentally disturbed adolescents.