Jumia Jobs Fraud Control Internships in Kenya (2 Posts)

Jumia Travel is Africa’s No.1 Hotel Booking Website. Founded in Lagos, Nigeria by a team of passion driven, experienced entrepreneurs, our vision is to create the best travel booking experience ever. With
over 200,000 destinations online, we provide our customers with full and reliable information about the destination they want to visit.

Our company is part of Jumia Group, a global and leading incubator of startups specialized in ecommerce.
Jumia is the leading internet group of Africa with already over 3,000 employees in 26 African countries. It is led by top talented leaders offering a great mix of local and international talents and is backed by Axa, Orange, MTN and Rocket Internet.

We want to create a well-balanced team of talented, truly dynamic and highly motivated individuals with a passion for travel, emerging markets and Africa. We are currently looking for outstanding candidates interested in entrepreneurship and web businesses.

Jumia Travel is looking for a Fraud Control Intern to assist the Fraud Control Officer to review potential fraud bookings in order to avoid chargebacks. The Fraud Control Intern is expected to identify and report fraud bookings, communicate effectively with relevant stakeholders and to find satisfying solutions timely.

Fraud Control Internships Responsibilities

To handle and review potential fraud bookings in order to avoid chargebacks (manual fraud review, gather information through research and customer calls)

To analyze completed transactions to determine if fraudulent activity is present (transactions in 40+ countries)

Report fraud trends to supervisors, review and analysis of chargebacks received to improve process

Communicate and involve all relevant internal and external stakeholders to respond to incident cases:

Coordination with Customer Service teams to update status of booking, coordination with Finance team to update status of payment

Direct link with Customer service teams to discuss how to inform customers about services available and accessing customer needs