New Comcast Mobile App “Tech ETA” Feature Notifies California
Customers When Service Technicians Are On the Way

Putting an End to Guesswork, “Tech ETA” on the XFINITY My Account App
Allows Customers to Pinpoint When Their Technician Will Arrive

February 21, 2017 08:00 AM Eastern Standard Time

LIVERMORE, Calif.--(BUSINESS WIRE)--Today in California, Comcast will launch a new feature in the XFINITY My
Account app called “Tech ETA” that gives customers an estimated
30-minute window for when a technician will arrive for scheduled service.

“We know that our customers’ time is valuable,” said Hank Fore, Regional
Senior Vice President of Comcast’s California Region. “We want to help
them better plan their day when they have an appointment scheduled.
We’re giving our customers more convenient mobile and digital ways to
interact with us – we want to fit into their lives and not the other way
around.”

Comcast customers no longer need to call to reconfirm an appointment or
guess when a technician is on the way. Tech ETA will show when the
technician is “en route” and has arrived at your home. Customers can
even see the tech’s name and photo, so they know exactly who to expect
at their door.

Striving to eliminate wait time for customers, Comcast also narrowed its
appointment windows from 4 hours to 2 hours and is working hard to be on
time for every technician appointment. In 2016, Comcast achieved a 97
percent on-time arrival rate. And if the arrival time is late, Comcast
credits the customer’s account with $20.

Comcast is in the midst of a multiyear effort to transform customer
service and customer experience. From investments in technology and
training, to hiring 5,500 new U.S.-based customer service employees, to
new customer tools and billing enhancements, to store renovations – the
entire company is engaged in this mission. Tech ETA is an example of the
work Comcast is doing simplify the experience and make customers’ lives
easier.

Comcast
Cable is the nation's largest video, high-speed Internet and phone
provider to residential customers under the XFINITY brand and also
provides these services to businesses under the Comcast Business brand.
Comcast has invested in technology to build an advanced network that
delivers among the fastest broadband speeds, and brings customers
personalized video, communications and home management offerings.
Comcast Corporation (Nasdaq: CMCSA, CMCSK)
is a global media and technology company. Visit www.comcastcorporation.com for
more information.