Frequently Asked Question:FAQ:

Why can't I record video clips?

Compressing and encrypting large files needs to be done on the device before sending a report. The time it takes to perform the compression is, in large part, a factor of how powerful the device is. As such, only newer iOS and Android devices can do this. In general, the older the device, the slower it is to compress.

iOS

Below is a list of iOS devices that support capture of video.

Device

Model

Release Date

iPhone

6S

September 2015

6S Plus

September 2015

SE

March 2016

7

September 2016

7 Plus

September 2016

8 Plus

September 2017

X

November 2017

iPad

Pro (1st gen) 9.7-Inch

November 2015

Pro (1st gen) 12.9-Inch

March 2016

(2017)

March 2017

Pro (2nd gen) 10.5-Inch

June 2017

Pro (2nd gen) 12.9-Inch

June 2017

Android

As for Android, we base device capability on the version of Android on your device. Note, because it's possible to upgrade some old Android devices, there may be some situations where an Android device is not suitable for video capture. The compression will take a long time to perform.