The Top 5

Summer officially begins on Monday, June 20. Not only does that mean longer days, it also means kids playing in the yard, family vacations, beautiful breezes, and for many businesses, a slight dip in customer service cases. That makes it a great time to evaluate your process and customer experience.

When you're not a full time designer and developer, how do you get started working in the web industry? For many, the way to get a “foot in the door” is to start in a customer facing role. For many, the question to then answer is: What next?

It’s hard to stay on top of your customer support game all the time – it can get stressful, chaotic and crazy. That is why I created this checklist for myself to ensure that I’m always doing my best with every ticket.

Recently, we went around and asked the people at Help Scout to share the best advice they’ve ever received. We were curious about which words of wisdom have stuck with our teammates and shaped their lives and careers. The responses we got were too good not to share — we hope they stick with you, too!