You know that it’s best to gather feedback from stakeholders early
and often. But you also may have experienced times when inviting stakeholders
to review early versions of your work made it difficult for projects to stay within
scope, on schedule, and on budget.

In this session, you will learn how McKinsey & Company incorporates
feedback into the course production process by using controlled iterations.
This approach allows planned time and space for stakeholders to provide
feedback throughout the course development process. You will learn about McKinsey’s
course production process and how designers approach feedback with stakeholders
and sponsors. You will also explore a sample project tracker, which McKinsey uses
to track a project plan, move through different phases of the process, and
communicate feedback to the course authoring team.

In this session,
you will learn:

About an approach to the course
production process that is centered around stakeholder feedback

How to balance stakeholder feedback
with project scope, schedule, and budget

About a sample project tracker

Tips and tricks for moving a project
through different phases of the process

Audience:Novice to intermediate developers, project
managers, and managers who have some experience with the course production
process.

Pam Lee

Director of Course Operations

McKinsey & Company

Pam Lee is the director of course operations at McKinsey & Company. She
has over 11 years of experience in learning at McKinsey, and has held roles in
content development, instructional design, and course operations. Prior to entering the learning field, Pam held several IT-focused roles at McKinsey, from business analyst to portfolio manager. She has a master’s degree in education technology leadership from George Washington University.

Jen Kruper

Director of Instructional Design

McKinsey & Company

Jen Kruper, the director of instructional design for McKinsey & Company, brings more than 15 years of experience designing and developing custom learning solutions for corporate clients to the McKinsey Academy team.
Throughout her career, Jen has focused on bringing learner-centric,
experience-based design solutions to challenges in capability building and has particular interest in multi-modal learning journeys and impact assessment. Before joining the McKinsey Academy team three years ago, she managed digital content development for the firm’s internal learning function. She began her instructional design career at the Cognitive Arts Corporation, a commercial venture of the Institute for Learning Sciences at Northwestern University. Jen holds a bachelor’s degree in anthropology.