Dimension Data Launches Annual ‘Tech Trends’ Forecast for 2019

According to a recent press release, “Dimension Data, the USD 8 billion global technology integrator and managed services provider, today launched its Tech Trends 2019 report developed by its team of technology experts. It identifies fundamental industry trends that will come to define the business technology landscape in 2019 across customer experience, cybersecurity, digital business, digital infrastructure, digital workplace, technology futures, and services. In the report, Group CTO Ettienne Reinecke claims that 2019 will finally see digital transformation become a reality and predicts a spate of industry-wide disruption as innovative companies see long-term projects bear fruit.”

Trends from the report include: “(1) Robotic process automation will reshape customer experience: The exponential growth in robotic process automation – such as machine learning, AI, and heuristic neural networks – will give companies the ability to combine scenarios, increase understanding, and make real-time predictive decisions about their customers’ needs and behaviors. (2) Organizations will focus on cloud-based cybersecurity platforms: Regular high-profile cybersecurity breaches in 2018 will cause cloud-based security providers to gain traction in 2019. Cloud-based security systems are built with open APIs, meaning security teams can integrate new technologies into the platform quickly and with relative ease. This will ensure clients can keep up with the rapidly evolving threat landscape.”