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Hello.
So this is story In 07/10/2014 im make deposit 23€ with 100% bonus ang have summary 46€ . Im play in DOA with mikro stake and go up to 200€ next go a little higher to 0.90€ and again hit Free spins with a locked wilds -> free spins give me 1300€ !!. In this moment im sit in 1450€ - Im continue play and meet my bonus wagering with 1100€ Real Money.

Im make withdrawal 500€ ( Biger was not possible in Slotobank) and in this moment problems starts....

First they roller back my 500€ to player accont - Im make withdrawal again and after 24h withdraw status change - in progres.... But after 48 h They delated all winings ( 1100€) from my players accont and stay me only with my deposit 23€.
After contact with live suport they tell me im broke max bet rulez *(10% of recived bonus - in this case max bet was 2.3€) But this was only excuse to try not pay winings beacose in all my sesion my max single bet was 0.90€.

Live chat agent say - im can send explain to slotobank email:support@slotobank.com. So im do this send complaints - explain and ask them why they dealted my winings and accuse me to broke max bet rulez if this is not true. ?!

And after this email they simple blocked me - Im back to Live chat and ask again whats happen in this casino - Agent say Its our checking procedure ( now finance need check your accont today you got answers in email.
This was not my first deposit in Slotobank so my accont was after veryfications)

Im dont recived any explain / any email - Money dealted from accont - Accont Frozen after im send email asking abaout my winings and now is over 3 weeks after this probles starts without resolved.

Im always was think casinos with Net Ent software offered high standards and are honest place to play - But this time I feel cheated:

I was wagering my first deposit bonus and when my balance was abotu 1900e and i had 1300e wagering left, they blocked my account.
Next day all my winnings were gone and my orginal deposit was back on my account.
In my case they said that there was casino error and thats why i won on games...
Im pretty sure your money is gone forever like mine is.
Lga wont do shit about that which is sad...

Looks like Sloto bank have a lot more better masive bonuses then rest brands but is big problem when player meet wagering and try make withdrawal winings.

Click to expand...

That's always a red flag. Dodgy casinos will try to lure players with big bonuses. It's a shame they are (mainly) NetEnt.
I think it's about time they got rogued over here, maybe I'll be brave enough to make a straight deposit there after confirmed verification,
just to see what happens when I try to cashout.

If you check their terms and conditions there is no mention of the max bet rule. It states that individual bonuses have their own individual terms.

The only mention of itis on the welcome 1st deposit bonus page which is 150%. They do however offer other 100% bonuses regulalry with no terms and condition links or mention of this rule.

The internet is awash with Slotobank horror stories, I am surprised that they have kept their merchant accounts with the likes of VISA and Skrill etc, as well as their partner agreements with Netent and Microgaming. I give it 6 months max before all are revoked.

For three days will be a year. I do not have of his winnings, also stole a my deposit.
How is it possible that in the XI centurycan steal from without consequences? The casino continues to operate as though nothing had happened ...

At them is vip-manager (her name Anna)
Try to contact it. Ask its mail in a chat.

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Hello. - Update

I do not know whether it was Anna, but I wrote back as follows: ( fragments )

Support11:11
I found the information that your account has been blocked due to the fraud activity
11:12
Did you get the notification about that?
You11:12
Fraud ??
Support11:13
Yes, it might be related with your ID verification or activity on the website
You11:13
Tell me prove it officially You must register/login in order to see the link..... (I'm sorry I do not know Can I give a different address from the industry.)
Support11:13
Your account has been blocked long time ago, I should check on your case closely before giving the full answer
You11:14
Nothing like this has taken place
Support11:14
Anyway I'll address this issue to our security department and will get back to you with complete answer
11:14
we will also update the information with block reasons on
You11:15
I already waiting a year !!
11:15
This is normal?
Support11:18
Apparently you should have received the notification long time before
11:18
But I will refresh this issue
11:18
And we'll get back to you with feedback
You11:19
I have not received a reply. I wrote for a lot of e-mails to you casino
Support11:20
Well I will push this issue forward so you could get the reply asap
You11:20
At what time ?
11:21
one day, one week ?
Support11:21
It's in a live queue and I didn't get the exact estimates yet
11:21
But I hope it would be resolved during a week
You11:22
Well, I look forward thus for quick response
11:22
Ok bye & thanks
11:23
Have a nice day"

I have a payment of SlotoBank!
I want here to thank Ms. Anna Personal manager and the casino for fast and professional settlement of the case! Despite the fact that totality of the case lasted a very long time, I'm very happy. We also thank the portal Casinomeister for the possibility of keeping case here. Case is considered a completed solution positively,
Amount received: 1100.00 EUR
E-mail address: This email is not visible to you.

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