The U.S. Patent and Trademark Office has awarded Virtual Hold Technology two patents that allow consumers to interact with customer service representatives via their mobile devices and to provide an option for selecting a callback with an estimated wait time offered through a visual navigation system on the device.

"Continuing to receive patent approval is confirmation of the innovative technology VHT is committed to creating," said VHT president Mark Williams in a statement. "Our company strives to be on the cutting-edge of customer service solutions, and these patents support that pursuit."