Thank you for contacting us about the Avent single electronic breast pump that you recently purchased. I'm sorry to hear that the pump motor is no longer working, I hope I can resolve this as quickly as possible for you.
As you would probably expect, quality is extremely important to us and all products are tested before they are put on sale. I hope therefore that what you have experienced is unusual. I have taken this opportunity to make our product quality team aware of your experience, so that they can monitor the future performance of this product. Please be assured we will do our best to stop this from happening again in the future.
Please return the Avent breast pump to your local store, and our people there will be more than happy to assist you further. With our returns promise you have the opportunity to return products, with the exception of medicines, food and cosmetics unless faulty, to store at any point. If you have your receipt we can offer a refund, giftcard or exchange. Without your receipt we will give you an exchange.
I hope this information helps you.
I apologise once again for the disappointing experience you have had with our product and thank you once again for taking the time to tell us about it. If you need to contact us again, please quote your customer reference number, 6422744.
Attached is a questionnaire, which will help us make sure we've provided you with the very best customer care.
Kind regards,
Amy Montague
Customer Care