Description

In her BlogWell Dallas presentation, UnitedHealth Group's Senior Communications Specialist, Rachel Medina, shares how they are using social media to manage customer service in a highly regulated industry.

She talks about building their Social Customer Care 2.0 team and how their @myUHC Twitter account handles customer issues.

SocialMedia.org This video is from Case Studies BlogWell San Francisco June 20, 2011 socialmedia.org/blogwell This presentation is from Rachel Medina Dallas February 19, 2014 Using social media for customer service in a highly complex, highly regulated industry BlogWell socialmedia.org/blogwell

SocialMedia.org This video is from Case Studies BlogWell San Francisco June 20, 2011 Learn more about past and upcoming BlogWells socialmedia.org/blogwell This presentation is from BlogWell Dallas February 19, 2014 socialmedia.org/blogwell socialmedia.org/blogwell

Archive News & Video for Thursday, 06 Dec, 2007 | Reuters.com

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