We never want you to worry that your heat pump won’t switch over which is why our dedicated technicians are available 24/7 for emergency service.

When we arrive at your home, we will follow our four point service model.

Designed to provide a consistent, high quality customer experience, our technicians talk to you about the current problem, discuss heater repair options with you, provide a proposal of work, and work with you to get the work completed to your satisfaction.

If you’re not sure if it’s an emergency, give us a call. Ignoring a small repair can lead to greater damage to the heater and more expense to you. We’d rather check the problem and repair it as soon as possible.

Broken reversing valve. In the summer, the heat pump vents hot air outside and cools air inside. In the winter, it’s reversed with the hot air going into the home and cool air venting outside. If your unit is stuck in one mode, it’s possible the reversing valve is broken and needs to be repaired or replaced.

Low refrigerant. When refrigerant is low the amount of energy the unit produces is decreased. Your home won’t heat (or cool) to the temperature that’s set. There may be a leak that needs to be sealed and refrigerant replaced; this should be done by a licensed professional like Forrest Anderson.

Heat pump is smoking. What you’re seeing isn’t smoke; it’s actually steam caused by defrosting. It’s rare for this to happen in Phoenix so if you see it happening frequently, give us a call.

The experienced team at Forrest Anderson is here to make sure your residential heat pump is in good working order so that you and your family are comfortable.