Please Note: In very open environments with no reflections (walls/buildings/ceilings), a wireless connection can be very sensitive to dropping out. Combine this with a congested interference environment and all Bluetooth devices can struggle, especially during phone calls.

If the connection between the earphones and Bluetooth device keeps dropping, you will want to try a factory reset.

If you find that the connection between the Left and Right earphone keeps dropping, you will want to try a re-sync.