Cookies Policy

1. Scope

This policy should be read in conjunction with our Privacy Policy. When you use our website at https://www.trueroyalty.tv/ (the “Website”) or our mobile applications (the “App”) this policy will apply to you. The Website and App use cookies to provide you with a good experience, allow us to improve our site, and ensure that we can distinguish you from others who browse our Website. As will be explained in this policy, you can accept or reject the use of cookies by changing your browser settings. However, accessing the full functionality of the Website and App may be limited where you have declined the use of cookies.

2. What are Cookies

Cookies are small data files that allow a website to collect and store a range of data on your desktop computer, laptop or mobile device. Cookies sometimes track information about you but they do not personally identify users and passwords and credit card information are not stored in cookies.

3. How we use Cookies

Cookies help us to improve the way our Website and App work so that we can personalise your experience and allow you to use many of their useful features. For example, we use Cookies so we can remember your preferences (language, country, etc) while browsing and on future visits. We also use cookies to compile anonymous, aggregated statistics that allow us to understand how people use our Website and App and to help us improve their structure and content.

If we have obtained your informed consent in advance, we may use Cookies, tags or other similar devices to obtain information that enables us to show you, either from our own website or from third-party websites or any other means, advertising based on the analysis of your browsing habits. Cookies used for this purpose are often placed on our Website by other organisations, and always with our permission. These Cookies may collect information about your online behaviour, such as your IP address, the website you arrived from and information about your purchase history. This means that you may see our adverts on other organisations’ websites. You may also see adverts for other organisations on our Website.

4. Types of Cookies that we use

We use the following type of cookies

· Targeting/Advertising cookies. These record your visit to our Website, the pages you have visited and the links you have followed. We will use this information subject to your choices and preferences to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

· Strictly necessary cookies. These are required for the operation of our Website or App and under our terms with you. They include, for example, cookies that enable you to log into secure areas of our Website or App.

· Analytical cookies. They allow us to identify and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us for our legitimate purposes to improve the way our Website and App works, for example, by ensuring that users are finding what they are looking for easily.

· Functionality cookies. These are used to recognise you when you return to our Website. This enables us, subject to your choices and preferences, to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

· Google Analytics: Our Site uses Google Analytics, a web analytics service. Google Analytics uses cookies to help the Website analyze how visitors use the Website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by a Google server in the United States. Google uses this information for the purpose of evaluating your use of the Website, compiling reports on website activity for website operators and providing website operators with other services relating to website activity and internet usage. You can prevent the storage of data relating to your use of the Website and created via the cookie (including your IP address) by Google as well as the processing of this data by Google by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

5. List of Cookies that we use

Cookie Name

Description

Third-party cookie

activeVideoVolume

Used to save the last volume you’ve set, so we can restore it next time you visit

No

audioTrack

Used to keep track of audio track you’ve chosen, so we can restore it next time you visit

No

bitrate

Used to remember the transfer rate selected, which affects the video quality, so we can restore it next time you visit

No

chromecastOnboardingDone

Used to make sure we don’t show you the Chromecast onboarding modal, after you see it the first time.

No

cookiesNotificationShown

Used to make sure we don’t show you the cookies notification, after you see it the first time.

No

deviceId

We store the deviceId to keep track of the number of devices you’re playing streams on. Storing it ensures we don’t increment the number of devices you’re using when you start your browser again.

No

Facebook & Google

Connects the website with social providers used during social login

Yes

Google Analytics

Used by Google Analytics to keep track of the user currently logged in

Yes

last_viewed_channel_id

The id of the last channel the user has been watching

No

mg_session_id

This cookie is used to make sure that correct information is provided in the service and to watch VoD.

No

mg_user_id

This cookie is used to make sure that correct information is provided in the service and to watch VoD.

No

serviceNotAvailableNotificationShown

Used to make sure we don’t show you the service not available notification, after you see it the first time. This cookie is only set when you visit our website from a region where the service is not available.

No

show-magine-onboarding

Used to make sure we don’t show you the onboarding modal, after you see it the first time.

No

textTrack

Used to remember the subtitles you’ve selected, so we can restore it next time you come back

No

token

This cookie is used to make sure that correct information is provided in the service and to watch VoD.

No

userId

This cookie is used to make sure that correct information is provided in the service and to watch VoD.

No

videoVolume

Used to save the last volume you’ve set, so we can restore it next time you visit

No

6. Your choices when it comes to Cookies

You can use your browser settings to accept or reject new Cookies and to delete existing Cookies. You can also set your browser to notify you each time new Cookies are placed on your computer or other device. You can find more detailed information about how you can manage Cookies at the All About Cookies and YourOnlineChoices websites.

For more information on how to customize your cookies options in your browser settings, please consult the following links: