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Re: Help Desks

Thanks for your feedback on help centers. I got pulled onto a big project
at work, so I've gotten behind in my forum emails, so my apologies for not
responding sooner.

The main reason we're looking at a switch is that our ticketing manager is
unhappy with the ticketing/reporting side of Zendesk. Zendesk can give us
most of what we need if we move to a more expensive version, so we're
exploring other platforms that may provide equivalent features at a lower
cost. I've mostly been happy with the Help Center side of things--I have a
few gripes, but I think that would be the case with any platform!