Twitter - Reset Password

Experience:

Yesterday, I was surfing on my laptop and thought to login my Twitter account and guess what? I forgot my password. Then I clicked on “Forgot Password?” option to reset password.

The new page arrived saying “Find Your Twitter account” via email, phone number or username. I did it with username and in next page they asked me to select options such as my “phone number and mail id”. These information I had provided before signing my Twitter account.

The surprising thing is they did not revealed whole information instead they hide it with asterisk ( * ). So, I chose to reset it via Email and clicked on “Continue” button.

Furthermore, I got email in my Gmail from Twitter and by clicking on “Reset Password”, another window come up where I have to enter new password and after that they acknowledge me with message “Congratulations! You've successfully changed your password.” And even got a mail on Gmail as well.

Finally, in very short time I have reset my password and was ready to tweet.

Learnings:

1. Ultimately, proper context provides good user experience by providing right information at right time so that users can solve their problems faster.