Did you know that keeping track of keys using an automotive key
management system not only saves your dealership time, but saves your
customers time too? This is important because according to the New
York Times, long waits can lead to negative customer experiences, and
that in turn can lead to lost sales. When a dealership doesn’t
utilize an automotive key management system, keys are not always
quickly found, which can leave some customers feeling neglected. And
although most customers understand there may be some wait time
involved when shopping for vehicles, long wait times can be a
problematic.

When keys are lost, valuable time is wasted conducting the search and
customers are often left for long periods of time. When a customer
must wait too long, every minute seems to stretch, and they begin
feeling as if the dealership doesn’t care about their time. This
can be especially true of car buyers with children, who become bored,
irritated and can wear on their parent’s nerves. When this happens,
sales teams at dealerships without automotive key management systems
may finally return to find the customer’s moods have taken a
definite turn for the worst.

Then there is the
problem of customers watching others who arrived after them being
served first because the keys for their vehicles of choice didn’t
happen to be lost. Regardless of the reason, when one car buyer sees
someone who arrived after them leaving for test drives and returning
to complete paperwork while they themselves are still waiting, it can
try their patience and sour their mood. This can also lead to a
customer leaving your dealership to purchase elsewhere which may be
the worst aspect of the long waits that automotive key management
systems can prevent.

The good news is
that by using an automotive key management system, dealerships can
avoid these problems altogether. Imagine never having to worry about
how long customers might have to wait while sales people retrieve
keys! Contact
Security Key Automotive to learn about which options
best fit your dealership’s needs. Our leasing program, two-year
warranty, and friendly support team make using a key management
system affordable and stress-free.

Did you know that keeping track of keys using automotive key management systems can save dealership customers time, too? That’s important because according to the New York Times long waits can lead to negative customer experiences, and that in turn can lead to lost sales.

When
dealerships lack automotive key management systems, keys are not
always quickly locatable, and customers are often left standing
around feeling neglected. Although most customers understand that
there may be some short waits involved, there are several factors
that can make them that their time is being wasted. The first and
most obvious is, of course, waiting for an unusually long time, and
this is unfortunately a common effect of lost keys. There are other
things that also cause waiting while sales people search for keys to
have an even more detrimental impact on customers’ experiences,
however.

Along
with wait times lasting longer than customers feel they should, there
is the problem of boredom. There’s only so much dealership
customers can do while waiting for a sales person to return with the
key. When they have to wait too long with nothing to do, every
minute seems to stretch, and they begin feeling as if the dealership
doesn’t care about them. This can be especially true of car buyers
with children, who soon become bored and irritated. Sales teams at
dealerships without automotive key management systems may finally
return to find that car buyers moods have taken a definite turn for
the worst.

Finally,
there is the problem of customers watching others who arrived after
them being served first because the keys for their vehicles of choice
didn’t happen to be lost. Regardless of the reasons, when one car
buyer sees people who arrived after them leaving for test drives and
returning to complete paperwork while they themselves wait, it makes
them feel as if the dealership doesn’t care about them or their
time. This may be the worst aspect of the long waits that automotive
key management systems prevent. In the end, at best, sales people
will find that customers left to wait in these conditions have become
irritated and less likely to buy. At worst they will return to find
their customers have already left to buy elsewhere.

The good news is that, using automotive key management systems, dealerships can avoid these problems altogether. Imagine never having to worry about how long customers might have to wait while sales people retrieve keys! Contact Security Key Automotive to learn about which options best fit your dealership’s needs. Our leasing program, two-year warranty, and friendly support team make using a key management system affordable and stress-free.