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THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER HAD IN MY LIFE. Everything COULD have gone much smoother if this company was more honest, open, and efficient with their communication. They lack A LOT of common sense about customer service. In customer service, you should actually CARE about the customer, when in fact this company has NO empathy or urgency to your situation after they have your money. Here's what they said they will not do on their website:
What We Will Not Do
Mislead you in…
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Travelgirl123's Comment

Written on: 27/11/2013

We are very sorry that you felt the need to post a negative review about our company. (Ouch, I think that there are plenty of intelligent people located in the South Florida area) We work very closely with our couriers, in and out of our daily operations, as well as the China Consulates, in order to help get the process done on your behalf. You could have possibly printed out the form, but that could have resulted in having an outdated application form or an incorrect form altogether. We are the visa experts and we can answer any question you may have had about the application form or any of the documents required by the China Consulate. When you originally placed your order on September 18th, you were then contacted by your case manager, which provided you with an overnight FedEx label. The documents were received and submitted on the 27th of September, meaning that you shipped them out on the 26th of September. Then there was the letter from the consulate requesting the old passport book with the original China visa, which was received on the second business day, September 30th; you sent that old passport book on the 7th of October, which was received on the 8th of October. From the time we initially received your documents on the 27th after 9am it took 2 business days to initiate your visa process and notify you of the suspension; then from the 8th of October, when we received your old passport, to the 10th of October when your visa was released, altogether meets a 5 day processing timeframe, which you paid for. If the documents would have been shipped in a timely manner, you would have received them earlier. If they were to have arrived on the 19th or 20th of September (soon after we had initial contact and went over the documents) that week of the 23rd through the 27th the consulate would have sent the letter requesting the old passport book earlier and that could have request could have been rectified sooner, before your trip on the 10th of October. It would have taken you longer if you would have done it directly yourself, since you would not have found out about needing your old passport in a timely manner from the Chinese Consulate. We do help thousands of international travelers obtain their documents from the US Department of State and the Consulates from which they need visas from, as long as the requirements are met and that documents are received in a timely manner, which we provide the label for and coordinate the entire process with all of our clients. Again we’re sorry for the misunderstanding, and as per our terms and conditions, we cannot be held responsible for any delays cause on your part. We are an expedited company so we expect shipment of your documents as soon as you receive that shipping label.

Don't be fooled with the good reviews they put in front of the real picture here! This company is horrible. Zero customer service skills, no communication until it's to late. If you want to get ripped off and not be able to make your travel itinerary then this company is for you!!…
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Visa Passport Pro almost certainly gets its business from manipulating web rankings, rather than word of mouth recommendations. They are a Boca Raton-based group operating under a variety of names (Expedited Docs, Visa Passport Pro and one other which escapes me). They have no offices in Washington or New York and rely on arrangements with local courier companies to process visa. They are quick to call back to close the sale, then extremely poor at following-up. I fell for their offer to…
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Useless service, even when ordering more than a month in advance. I do not recommend VisaPassportPro. We did not receive our passports in time and were forced to cancel our trip, which cost $2,400 in penalty fees. To add salt to injury, VisaPassportPro still charges $400 expedite fee, and refuses to refund any part of this because they blame the passport agency when they don't deliver…
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