Job Details

Call Center Representative

Job Description

Orion Talent, the nation’s largest military recruiting firm, is currently recruiting transitioning or former military professionals for a Call Center Representative position.

Job DescriptionYou will talk to customers for one client to understand their satisfaction with their product and service. Additional items for the position are detailed below.• Determines requirements by working with customers. • Answers inquiries by clarifying desired information; researching, locating, and providing information. • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Pay - $12/hr during training period. After training, pay will increase to $13/hr + OT; $1/hr pay increase after a successful 120-day period

Schedule – Candidates MUST be open to all shifts listed below. You will have the opportunity to “rebid” on your shift every 90-days based on your performance. All times listed are Central Standard Times.- 10am – 7pm- 11am – 8pm- 12pm – 9pm

You MUST be open to working weekends. You will receive two consecutive days off (e.g. Tues and Wed) or have off on a Saturday or Sunday with another day of the week off that is not consecutive (e.g. Saturday and Wednesday).

Training – You will go through a very comprehensive 5-week training program. This will include either a two or three-week classroom session depending on your assignment. You will then have a two-week program where you will take live calls with a trainer on the call to assist you.

At the end of the training program, you MUST pass a final exam with a score of 80% or higher. Failure to pass this exam at the end of two tries will eliminate you from the training program.

Locations – You will work from home with this position. The following requirements are needed as part of this virtual assignment. Our client, will survey the workspace virtually.- Secured workspace – you must have a door that secures as part of this (no working from living room)- High-speed internet access; our client will provide laptop, headset, mouse and ethernet cord- No cell phones, video devices or distractions in background (e.g. dogs barking, children playing, etc.)- Maintain a professional appearance; you may have to do video with customers as part of the calls

Discover Orion Talent - a proven total talent solutions provider with 25+ years as a military recruiting leader and the award-winning talent acquisition capabilities of Orion Novotus, our recruitment optimization and consulting arm.