Frequently Asked Questions

Please see our Contact Us page. If you have registered please be sure to provide the e-mail address associated with your MLB.com account and a listing number if you are inquiring about a specific auction.

Everyone is invited to browse or Search through our auction categories and listings for items on Major League Baseball Auctions. If you see something you would like to bid on you must first register by creating an Major League Baseball Auctions account, if you do not already have one. Don't worry! Account creation is free and easy!

The Login or Register page will ask you to enter an e-mail address, password, and your birth date. Your registration will create your Major League Baseball Auctions account which can be used to bid on auctions as well as across Major League Baseball Auctions to access information about your subscriptions, newsletters, and other personalized content.

Major League Baseball Auctions is fully committed to protecting your right to privacy within our on-line auction community. Major League Baseball Auctions expects all members to respect and protect the privacy of others. The release of any members' personal information for reasons other than those specifically provided for within the Major League Baseball Auctions Privacy Policy is prohibited. Please take a moment to familiarize yourself with our Privacy Policy and contact us if you have any concerns or questions about privacy issues that may affect you.

It takes just a few minutes. To complete the process, you will need to provide us with your E-mail Address and date of birth, and create a password.

You also have the option of receiving specials or notice of items via e-mail. Once you have confirmed your choices, you will then be required to accept the site rules and restrictions by clicking the Accept button on the following Terms and Conditions page.

You can change your user-specific Password at any time by editing your User Information in My Account.

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DISCLAIMER REGARDING CHANGING YOU COMPUTER'S CONFIGURATION

Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.

The registration process does not require you to enter your credit card information. You will be prompted for this information before you place a bid for an item. You may also go to My Auction Account to enter your credit card information at any time.

If you forgot your MLB.com account password, click on the My MLB.com (Login) button on the top right of most of the Major League Baseball Auctions pages. Then click on the Forgot Your Password? link in the drop down menu. On the following page, enter the email address associated with your Major League Baseball Auctions account for us to send you a new password. Check your email for the password that we have sent you. Use this new password to log in to Major League Baseball Auctions. After logging in, we recommend changing the password to the one that you would prefer.

By registering with Major League Baseball Auctions, you are letting other members know that you will participate in an honest and professional manner. You must provide us with valid contact information so that we may contact you regarding your Major League Baseball Auctions purchases.

Major League Baseball Auctions members are expected to maintain valid accounts by keeping their contact information (e-mail address, mailing address, and phone number) up-to-date. This is a vital aspect of creating an honest and secure trading environment for Major League Baseball Auctions members.

If your contact or payment card information changes, simply update it from Update My Registration Info under the Manage My Account header in the My Auction Account section of by clicking Edit next to the Account Information header.

Each club has their own separate site which contains their own items. On each site the user has a separate Bid History, Order History, Watch/Wish List. However, on the main auctions.mlb.com site all items bid on, bought, or put into a watch/wish list can be viewed across every site.

After you review the Listing Information for the item that interests you, click on Place Bid and follow the directions to enter and confirm your bid. Please Note: Although you may already have an account registered with MLB.com, you must also update your profile within your MLB Auctions account (www.auctions.mlb.com) in order to place a bid.

We accept bids submitted via our website, whether accessed via a computer or wireless device on the WAP version of the Auction site.

No. Browsing and bidding for merchandise on MLB.com Auctions is free. You are not obligated to buy anything on Major League Baseball Auctions after you have registered. You are welcome to drop by any time and look around. If you see something you would like to bid on you can do so quickly as a registered member.

Yes. To ensure fair bidding, a valid MasterCard, Visa, American Express, or Discover credit card will be required to place a bid. Your credit card information is required only for the first time you place a bid on Major League Baseball Auctions. A $4 authorization will be made on the credit card for validity, but you will never be charged this amount. Additional bids will not require credit card verification; however, be sure that your payment card information is up to date to ensure that your winning bid can be processed without delay. In order to successfully pay for your auction items, the billing address for your credit card must match the billing address entered for your MLB Auctions account. If the billing addresses do NOT match, the transaction may fail at the close of the auction and the order will go unpaid.

If you need to update your credit card information, you can do so at anytime from the section called Manage My Account>Update Credit Card Info within the My Auction Account section.

To increase your bid, you can do so by simply entering another bid on the auction. This bid will not change your current bidding amount if you are the winning bidder, but will ensure you are still winning up until the new amount.

There are four steps to placing a bid on an auction. You must complete all four steps in order for our system to record and display your bid in a listing's Bid History.

Click the Place Bid button on the listing page of the item you are viewing. You will be asked to Login, if you haven't done so already.

Enter your bid for the item, review your shipping address, confirm that you are 18 years or older, and click the Place Bid button.

Scroll down the Bid Confirmation page, review your bid information, and check it for accuracy. At this point, you will have the opportunity either to go back and modify or correct the desired quantity and Bid amount or you can submit your bid.

To place your confirmed bid click the Confirm my Bid button.

Once submitted, you will see information about your bid indicating the bid amount placed, and if your bid is currently the winning bid. To place additional bids, click the Place Another Bid button, which is located beneath the Bid History on the Summary page. You can then re-enter a new id amount according to the "Next Bid" amount as currently shown on the listing page.

When reviewing an item's Bid History after having placed a bid, you should reload, or refresh, your browser so that it displays the most current information.

You have entered an invalid value in the "Bid Amount" field. Make sure that your bid amount contains only numbers and decimal points, i.e. 45.00 Do not enter any dollar signs ($) or commas (,) into the Bid Amount field.

Your bid amount is less than the "Next Bid" value. Make sure that your bid is equal to or greater than the current "Next Bid" value shown on the listing page.

With Open Auctions, your maximum bid (if you are the current high bidder) will not be shown to other bidders while the current high bid amount is below that maximum bid threshold. The highest amount that will appear is one bid increment above the most recent competitive bid.

With Reserve Price auctions, if you are the current high bidder and the Reserve Price has not yet been met, your maximum bid amount and nickname will be visible to other bidders as the current auction "Highest Bid" amount. Once the Reserve Price has been met, however, the maximum bid amount (if you are the current high bidder) will not be shown to other bidders while the current high bid amount remains below that maximum bid threshold.

We will send you an e-mail when your bid is no longer a winning bid. However, there can be unpredictable delays in e-mail transmission. We suggest that your regularly visit the MLB.com Auctions website to check your "Bidding Activity" in My Account.

If the same bidding amount is entered, the bid placed earlier in time takes priority over all bids at the same price. It can be to your advantage to get an initial bid in as early as possible to ensure time priority at your bid price.

If the Number of Bids in the listing info table lists more bids than are listed in the Bid History of the item, it is probably because one or more of the bidders have at one point during the auction increased and initial bid. Every bid made, whether it is an initial bid by a user, or an increase, is recorded in the Number of Bids.

This system offers a convenient bidding system, so you don't have to continuously login to re-bid. When you place your maximum Bid, you enter the highest price you are willing to pay for an item. Your maximum bid is kept confidential until it is exceeded by another bidder.

The automatic bidding system will place bids on your behalf at the bid increment amount above the current high bid. The system will bid by the increment to ensure you remain the highest bidder or to meet the reserve price (if applicable), up to your maximum bid amount that was previously entered.

If and only if duplicate maximum bids are entered, the customer who entered the maximum bid first will get priority and will be the winning bidder.

If another bidder places a higher maximum bid, you will be emailed to login and place another bid.

Example:

The current bid for an item is $100 with a $10 increment.

Customer A enters a max bid of $200; Customer A is now winning at $110

Customer B enters a max bid of $150

System will now bid $160 (next bid increment) on Customer A’s behalf to ensure Customer A is still winning

Customer B re-enters a max bid of $200

Customer A is now winning the auction at $200 because he was the first to enter a max bid of $200

The Bid History list only displays the current winning bid amount and losing bids manually entered by bidders. Bid History does not display losing bids placed by the system (Maximum Bid/Automatically Bidding) for a maximum bid amount.

Yes. If your maximum bid amount has been outbid, or you want to increase the dollar amount of your existing winning bid, you can place another bid at a higher amount. To increase your current bid amount, simply return to the listing and enter and submit a new, higher maximum bid amount (this amount is the most you're willing to pay for the item).

If you are logged in to your account, the site will recognize your Nickname when you place an additional Bid. You won't be bidding against yourself when you want to increase your maximum bid amount even though if you're the current high bidder.

In some cases, it might appear that a single bidder is bidding against himself. For instance, the same bidder A might bid $10, $12, $14, $16, and so on. Nothing fraudulent is going on! Most likely, you or bidder A is causing this effect by bidding against bidder B's "Maximum Bid". Bidder A is trying to find the point where his/her Bid will outbid the maximum bid being increased by proxy on each bid. At the time the maximum bid price of the bidder B is exceeded, the new bidder A will have a winning bid.

Major League Baseball Auctions' Extra Innings feature works together with "Maximum Bid" to ensure that bidders will always have a chance to challenge bids placed in the final minutes of an auction. When indicated on a listing page by the "Or Later" link, if a bid is placed during the last 5 minutes of an Open or Reserve Price auction, the auction will be automatically extended for an additional 5 minutes from the time of the latest bid. You will have to refresh the listing page to get the most updated bid information for each individual listing. The auction will close once all bidding activity has stopped for a period of 5 minutes.

Major League Baseball Auctions' Extra Innings feature works to ensure that bidders will always have a chance to challenge bids placed in the final seconds. When indicated on a listing page, if a bid is placed during the last 5 minutes of an auction, the auction will be automatically extended for an additional 5 minutes from the time of the latest bid. The auction will close once all bidding activity has stopped for a period of 5 minutes. You will have to refresh the listing page to get the most updated bid information for each individual listing.

Confirmed bids may only be retracted under special circumstances and require that you submit a formal request to retract, as described below.

Once you have submitted your confirmed bid, it can only be retracted under the following circumstances.

You made a typographical error when placing a bid amount.

You submitted your valid bid retraction more than 24 hours before the auction closes.

New item information added by the seller changed your understanding of the item for which your bid was placed.

You cannot reach the seller via e-mail, or your question to the seller is returned as undeliverable.

When placing a bid you are required to confirm that you are 18 years of age or older. We will not honor bid retraction requests because a person under 18 years of age placed the bid in error. You will be held responsible for the transaction and payment.

To make a formal request to retract a confirmed bid, you must contact Customer Service. Please include the item listing number and the reason for the retraction. No bid retraction requests received less than 24 hours before an auction closes will not be processed regardless of the explanation. All bid retraction requests received without a valid explanation will be denied. Bidders who retract their bids may not place new bids on that item unless you made a typographical error when placing a Bid amount. All bid retraction requests will be accepted or rejected Major League Baseball Auctions sole discretion.

A Dutch Auction occurs automatically on Major League Baseball Auctions when a seller has multiple, identical items offered for sale. The seller specifies the minimum price (the Opening Value) and the number of items for sale. Bidders can then bid at or above the minimum price for the quantity of items they which to purchase. At the close of the auction, all winning bidders purchase the items at the same price, which is the lowest successful Bid.

In some auctions, a number of identical items are offered for sale at the same time. When the listing closes, the highest Bidders win the available inventory. Bids are sorted in order with priority given to price, the quantity bid for, and then finally to time a bid was placed. The time of a bid is determined by MLB.com based on its records. If bids are tied for price, the Buyer who has bid in the greater quantity wins. If there are two bids at the same price for the same quantity, the early bid wins.

Bids are given priority based on the following characteristics: price, quantity, and finally time placed. As an example, if you bid $50.00 on 50 units and someone else then bids $50.00 on 100 units at a later time, the second bidder will be winning for all 100 units. If you then raise your bid to $60.00 for 50 items, you will be winning for 50 units (at $60.00) because your price is higher. The second bidder will then be winning for only 50 units at $50.00.

Fixed Price Sale listings or "Buy it Now" auctions have a fixed price set by the seller. Buyers simply choose to buy the item at that price. Fixed Price listings will remain active until all items have been sold or the close date and time set by the seller has been reached. Please allow 2-4 weeks after you make your purchase for delivery. The end time for a "Buy it Now" listing does not determine the ship window.

In an Open Auction, buyers bid until the auction ends. The item is then sold to the highest bidder at the end of the auction period. There is no reserve price in an Open auction. The seller must sell the item to the highest bidder. Bidding can start as low as the Opening Value (minimum price or starting amount) of the auction.

Once the auction closes, email notification providing contact information is sent to the buyer and seller automatically so that arrangements for payment and shipment of the item can be determined.

In a Reserve Auction, the seller sets the Reserve Price, which is higher than the Opening Value. A reserve price allows the seller to initiate bidder interest and determine the fair market value of an item. If the seller has set a Reserve Price you will see either a "Reserve NOT MET" or "RESERVE MET" message on the listing page depending on whether the current bid is below, or at or above, the reserve.

RESERVE NOT MET- The current amount of the highest bid is below the reserve price and the item will not sell at auction close.

RESERVE MET - The current amount of the highest bid is equal to, or greater than, the reserve price and the item will be sold.

If the highest bid at the auction close does not meet the seller's Reserve Price, the seller is not required to sell the item unless the seller chooses to do so. In this case, the seller will have a period after the auction close in which to contact the highest bidder whose offer was below the reserve price. Bidders who are contacted under these circumstances, however, are under no obligation to purchase the item.

In a Reserve Price auction, the seller starts the auction at a value below the lowest price at which s/he is willing to sell (the Reserve Price) to capture the bidder interest. This way, the bidders are not forced to bid at fair market value from the start of the auction. Also, many sellers prefer Reserve Price auctions when they are not sure of the market value of an item, and want to find an audience by enticing multiple bidders' interest.

If you have bid on a Reserve Auction, your bid may be below the Reserve Price. Even if you are the highest bidder in a Reserve Auction, you may still be losing if your bid does not match or exceed the Reserve Price. At the close of the auction, you will see either a "Reserve NOT MET" or "RESERVE MET" message on the listing page depending on whether the current bid is below, at, or above the reserve price.

The Real Time Bid Refresh feature is in place in order to deliver the best possible online auction experience by presenting the most up-to-date auction information, including Auction Time Remaining, Bid Count, and Current Bid Amount. When a new bid is placed or an auction goes in to Bid Extend, the most recent auction information will automatically be presented on the screen without the need to manually refresh the current browser page.

Real Time Bid Refresh is set to automatically deactivate after 12 minutes of inactivity on a page that presents auction data such as Auction Time Remaining, Bid Count, and Current Bid Amount. This is to ensure that, in case an active browser session is forgotten and left open, users do not have fresh data constantly feeding into their active browser session and unnecessarily using up network data. When presented with the message “Real Time Bid Refresh is no long active on the site”, users can choose to click the “Reactivate” button, which will cause the system to resume pushing up-to-date auction data into the active browser session, or users can click “Cancel”, which will prevent Real Time Bid Refresh from reactivating on the current page. Note: if a user chooses to click “Cancel” when presented with this message, they will NOT be shown the most up-to-date auction data, or any new bid activity placed on the listing by other customers. However, manually refreshing the browser window OR clicking through to a new auction page will cause Real Time Bid Refresh to reactivate automatically.

Users are now required to bid with a multiple of the bid increment on all auctions. Customers will receive an error message if an attempt is made to bid at less than or more than a multiple of the bid increment, and a field will be made available for users to edit their bid before re-submission.

Beside the listings that are available for Text Bidding on a listing page there will be a field titled “Text Reference Number” and the corresponding text bidding code. The same code will also be available on the product page.

Yes, paypal is accepted for all Buy Now storefront purchases. When PayPal option is selected, users will be redirected to PayPal site and asked to approve the purchase. Once approved, you will be sent back to the order confirmation page to submit your order.

If you purchase more than one Buy Now item from the same team or vendor, your Buy Now items will be combined in one checkout and shipping will be combined as well. Total shipping costs will be recalculated for multiple items if made eligible by the specific seller.

During the checkout process you will only be able to select items from the same team or vendor. Additional items in your cart will have to be processed as a separate transaction and shipping cannot be combined in these cases.

You can locate an auction you have bid on from within the Manage My Bids>View My Bid Status section of My Auction Account section of the auction website, or by entering the listing's listing number, if known from the Search page.

If you are the winning bidder when an auction closes, Major League Baseball Auctions will send you email notification telling you that you have won the item(s).

You are responsible for returning to the Major League Baseball Auctions website to verify that you have won the auction. If you do not receive notice and believe you are the successful bidder, you must verify the auction status from the Manage My Bids>View My Bid Status in the My Auction Account section of the auction website. As a winning bidder, the primary payment card you have on file will be automatically charged the amount of your winning Bid plus any shipping, handling, and applicable taxes.

Please Note: In order to successfully checkout for your auction items, the billing address for your credit card must match the billing address entered for your MLB Auctions account. If the billing addresses do NOT match, the transaction may fail at the close of the auction and the order will go unpaid. We cannot guarantee item availability if your card failed to clear after the auction close date.

P.O. Box. If you have designated a P.O. Box in your shipping preferences this could be the reason for the delay as most carriers used my Major League Baseball Auctions and its partners do not deliver to P.O. Boxes.

Yes, for certain listings, personalization is available. Listings with this feature will require text to be entered during the checkout flow. MLB does not support any explicit language and as a result has the right to cancel your order.

The following are trademarks or service marks of Major League Baseball entities and may be used only with permission of Major League Baseball Properties, Inc. or the relevant Major League Baseball entity: Major League, Major League Baseball, MLB, the silhouetted batter logo, World Series, National League, American League, Division Series, League Championship Series, All-Star Game, and the names, nicknames, logos, uniform designs, color combinations, and slogans designating the Major League Baseball clubs and entities, and their respective mascots, events and exhibitions.