Halifax Bank of Scotland and Fujitsu

Halifax Bank of Scotland and Fujitsu

The benefits of a strategic partnership

The challenge
With 65,500 seats across the Bank's UK operations, HBOS began a move from three suppliers to a single partner for the distributed provisioning of IT services in 2007. The initial rationale behind this was to reduce support costs, based on a partner with a transparent pricing model. The successful partner would also have to maintain the existing service level agreements and provide a vehicle to drive a continuous service improvement culture.

The solution
“We needed to drive down IT service costs across our operations. That was our number one priority. But we knew that if we moved to one partner from three, the partner we chose must have impeccable credentials. We found that in Fujitsu,” says Jonathan Ward, Head of Relationship Management.

Fujitsu won the HBOS seal of approval on the back of its multi-skilled engineers, and proven ability to manage large scale transitions of staff and equipment across multiple locations in very short time scales within the service offering of Managed Office.