Volunteer Managers'/Coordinators' Intensive

Hospice Volunteer Managers and Coordinators: Join us for a day of learning, networking, and sharing ideas! The following topics will be discussed.

See Program for Details
Creating a Culturally Diverse Volunteer Program: Recruiting Strategies for
Hispanic Volunteers
Eniris R. Riddick, BA, MPA, Volunteer Services Manager | Trellis Supportive Care
Our diverse population is increasing rapidly and as organizations we have to adapt and find ways to serve our community. Diversity could be a challenge sometimes when understanding other cultures and how to reach out to them.This session is intended to give you an introduction to the Hispanic/Latin culture and how to be culturally sensitive when interacting with other cultures.

Identifying & Dealing with Anticipatory Grief
William Holloman, Bereavement Manager | Duke HomeCare & Hospice
This presentation will focus on the meaning of anticipatory grief, the risk factors associated with anticipatory grief, the different ways anticipatory grief may manifest as well as strategies to assist you in helping your volunteers be able to recognize this type of grief, as well as strategies to employ when encountering this situation.

Are Your Personnel Records Survey Ready?
Cindy Morgan, MSN, RN, BSN, CHPN, CHC, LNC, Vice President for Hospice, Palliative Care & Clinical
Innovations | AHHC of NC
Do you dread the thoughts of the surveyors showing up and asking for your personnel files? Compliance with COPs and NC Licensure is a major component of the tasks Volunteer Managers/Coordinators are responsible for. This session will focus on what should be in your files and give suggestions on how to organize them for survey readiness.

Effective Communication is Key to Success with VolunteersMarketta Williams, BS, MS, CAVNC, Coordinator, Volunteer Services | UNC Hospice
Communication is the single most important skill we possess to make our Volunteer programs successful. This presentation will cover the basic strategies needed to ensure your communication is clear, polite, courteous and genuine when working with your volunteers.