FollowMyHealth Software

FollowMyHealth is a cloud-based patient engagement tool. It caters to both patients and healthcare organizations. Primary features include email consultations, online appointments management, email reminders, EHR syncing and telemedicine.

It allows patients to access their medical information from a single access point. All patient-generated data flows directly back to the EHR to automatically populate medical records. It allows patients to submit requests and paperwork.

It allows patients to engage with the clinical workflow and follow compliant care plans. It enables care teams to influence lifestyle, behavior changes, send out alerts in case of noncompliance, manage readings/ results and deliver patient orders to their home.

It is compatible with Windows, Mac and Linux operating systems. Allscripts also offers a FollowMyHealth mobile app available for Android and iOS devices. Customer support is offered via email and over the phone. Other help options include online community and developer portal.

Website filled with errors

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The thought. Since there are so many errors there is not much to like. I guess I could like the organization of the tabs. It makes the doctor think he or she is communicating with the patient.

Cons

The website only partially loaded so I didn't have all the tabs available. When I contacted customer service. the agent was condescending and angry. She blamed me and accused me of not being on the correct website. I told her there was a new record added but I didn't see where it was flagged. She told me I had to search all 350+ documents and find it myself. Are you kidding me?! I've told my doctor I'm not using this website, it's worthless and the cs is terrible.

Follow my health user!

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I love using this software before and after seeing my doctors, they are quick to upload any labs or tests I have had done, and also so easy to request an appointment and then their office calls me to confirm!

Cons

I have not yet had a bad review with this software it has been user friendly and easy to navigate and get me what I want!

Good software for basic Healthcare

Ease-of-use

Functionality

Product Quality

Customer Support

N/A

This has saved a lot of time and frustrations for patients waiting on a phone call back!

Pros

I love the aspect of patients being able to email the providers instead of trying to get someone by phone. It is super convenient when questions come up and the office is closed, as you can email your questions and get an answer when the office opens. As a provider, it is nice to be able to email instead of trying to reach the patient by phone. Better time management.

Cons

Sometimes patients have a hard time logging in when needed. Not sure if that is a software issue or a person issue though.

Review Source

Don from Public Safety
Specialty: Other specialty
Number of employees: 1 employeeEmployees number: 1 employee

May 2018

May 2018

Great Idea but Poor Execution

Ease-of-use

Functionality

Product Quality

Customer Support

N/A

Online tools can be really helpful and save time for both patients and healthcare providers but sadly this one doesn't cut it. Simplify the navigation and most importantly resolve the out-of-date/lack of data issue and this could be a great tool.

Pros

Potentially could be very useful communication tool between patients and health care providers bur seriously lacks functionality making it difficult to navigate.

Cons

There appears to be a fatal flaw on how data gets updated (or not). I manage records for several patients and really want to like this system but I find that the data is so out-of-date and lacking that it is useless (e.g. previous conditions that were resolved years ago still show as active).The disconnect could be with the providers failing to send updated records but that probably speaks to the difficulty in using the system. It appears that the Chrome browser is not well supported but even in other browsers pop-up overlays frequently fail to load. The overall software design lacks intuitiveness and organization.

Rad Onc

Ease-of-use

Functionality

Product Quality

Customer Support

Try making this software more like MyChart for patients.

Pros

NONE that I can think of. I wish there was, but there isn't, which is a shame. Maybe a complete overhaul would help.

Cons

Where do I begin?
1- unable to connect to any healthcare providers
2- unable to actually reach tech support. All there is for "tech support" is a knowledge base. And the knowledge base is small
3- invitation that is sent, so patient can connect...the link is broken. Needs to be fixed
4- completely and utterly not user friendly!!

Does Not Work Properly

Ease-of-use

Functionality

Product Quality

Customer Support

This company first needs to get this system functional before trying to get providers and patients to join. This is a system that collects the most personal information and one can't seem to get through to relevant parts of what the software is about.

Pros

There really isn't one to write of. I was hoping there would be. I wish I hadn't entered my SS# here

Cons

Unable to connect to any of my health care providers. Continuous spin & never takes you to the page.

Not the BEST program but it works

Ease-of-use

Functionality

Product Quality

Customer Support

N/A

Pros

This program was what was reccommended to use ith Allscripts. Sending out invites is very easy for patients under age 18 as well as adults.

Cons

When they do an upgrade it does not save your prior practice information. You constantly have to go and uncheck things you do not want to be seen. For example we have had many probles with the patient scheduling their own appt so we stopped this. In the last update it rechecked the appointment scheduling option. you have to delete patients and resend occationally because EHR will not cross over.

Review Source

Kevin from The Good Health Group
Specialty: Family medicine
Number of employees: 2-10 employeesEmployees number: 2-10 employees

February 2018

February 2018

Meaningless Use

Ease-of-use

Functionality

Product Quality

Customer Support

This is a totally useless piece of software and does not allow patients to download and access their own records.

Cons

Eveything. It doesn’t work. It doesn’t allow me to download my records. The profile is incomplete and there is no help to guide you through the useage. Not flexible at all.

The site does not work, does not recognize my physcian's office, no technical support phone number.

Ease-of-use

Functionality

Product Quality

Customer Support

There needs to be a phone number to call so you can speak with someone directly about the issues, not tutorials that are of no help.

Pros

Nothing at this point. If it doesn't work how can I tell you what I like about it? It is nonfunctional.

Cons

It is not user friendly. It does not connect with my physician's office and his office tells me it is the network's issue, not theirs. They send me email regarding my appointments and to "click here" and although I have created an account, there is nothing there. It is useless.

Review Source

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