Insights

The Challenge

COMPETING NEEDS

A healthcare environment should consider the needs and activities of clinicians, patients, and their families.

Limitations of conventional treatment spaces:

Patients are separated from clinicians.

Clinical supplies compete with belongings at the patient’s side.

Privacy and personal space are not addressed in an environment where people regularly contend

with fear, discomfort and a lack of control.

Observations

IMPROVING THE TREATMENT EXPERIENCE

We embarked on an extensive journey of research and design to improve the healthcare journey. We saw clinicians struggling to provide patient privacy in open treatment areas, and conversely, trying to oversee more than one patient at a time in isolated private rooms. In these environments, families and supportive friends were an afterthought.

Design Insights

PERSONAL COMFORT, CONNECTION + CONVENIENCE

The relationships between people play important roles in the healthcare process. Supportive settings offer control and customization for a range of physical and emotional needs. These settings should also provide space for family members, clear sightlines and access for clinicians and privacy without isolation for patients. When people come together in meaningful ways, care is at its best.