Pros: it covers all the aspects of the service management procedure. it manages the technicians through the online monitoring of the mobile application, it supports asset configuration management which gives the chance to the technician to finish his work faster and i can get all the statistics i need for my company productivity

Cons: Apart from the mobile application, the software is only desktop based.

Overall: It helped my company boost its efficiency and to lower the technicians' costs. it is very easy to use and keeps my business organised

Recommendations to other buyers: i would like to have the mobile application in iOS as well.