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Tardiness is the #1 complaint against Greensboro Kitchen And Bath Remodelers

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Over 5,387 reviews forGreensboro Kitchen And Bath Remodelers from people just like you.

F

"1. Roof was improperly flashed using old materials that should have been discarded in December, 2011.
2. Areas to be flashed were not; improper flashing allowed" ...More water to enter the home through the roof.
3. As of 12/1/14, there have been two leaks and none before

completed the project in December, 2011.
4.

was taken to small claims court and a judgement was placed on the owner in April, 2013.

refused to perform a leak repair in January, 2013. Owner indicated that he would have it fixed "by the end of the week" (when he came to assess the leak), but never showed up.
5. I had to hire another contractor to complete the proper flashing of the area from where the leak came. This was done at a cost to me. I went to court with

to retrieve this cost (and was successful) as he refused the opportunity to complete the warrantied work. While on the roof correcting the job done by

, the new contractor claimed "this is the worst job on a roof I have ever seen. He didn't use new felt paper and he reused old materials."
6.

claims on 12/1/14 that the company will not honor the warranty associated with their work unless a $75 "service fee" is paid to them. Again, if

is contacted to assess a problem on work THEY PERFORMED, they will not conduct the assessment unless they are given $75.

claims that this (and this alone) is the reason why he never came to do the work in January, 2013.
7. After two conversations with

today (both of which,

hung up on me), the owner repeatedly used profanities towards me indicating "If it's my fault (which I guarantee you it isn't), I will honor the warranty, but I won't get on the ladder unless you give me $75 because I can't trust you and you are a lying motherfu**er. If you were a valued customer and not a lying motherfu**er, I'd come over there and look at it for free."

-Don C.

A

"Our renovation went smoothly!

Van Zile worked with our general contractor,

Childs of DWCHomes, on a time line that" ...More we believed allowed the little "bumps" that are inevitable during a renovation enough time to be resolved without putting us too far behind schedule on the project.
Marsh's cabinet installer, tile man and counter top subcontractor were professional, courteous and tidy craftsman. We are so appreciative!
Whenever we had any questions

Your kitchen is arguably the most important room in your home. It should be attractive, stylish, comfortable and functional. Remodeling a kitchen can dramatically enhance the appeal of your home to potential buyers.

Inspiration & Ideas

Angie's Answers

"You want to deal with a professional person that is selling you a bath that was not working as a cashier a few months ago."

Do you go to the gracery store and ask for someone to cook your steak? Of course not. So why would you go to a building supply store and ask for someone to remodel your bathroom? Rarely will you see a legitimate contractor take jobs from a retailer. Why? Because they don't pay much. Speed is the most important thing to them, along with getting it done cheap so they can maximize profit. About 10 years ago I worked on a few contracted structures (sheds, garages, etc.) from Home Depot. They contracted to another company who then contracted people to build them. At that time they paid a flat $250 for a contractor to pick up the supplies, build the structure on site, paint it, and use their own tools. By the time the cost of a helper, fuel, tools, etc. was factored in there was nothing left for the contractor. Anyway, the point I'm making is that the guy who will eventually show up to do the work will be so far down the line that everyone else has already taken the profits (Home Depot, ReBath, possibly someone else, and finally the guy working) that he probably isn't going to care what kind of job he does for you, quality or not. He likely won't have much experience due to a high turnover rate and any experience he does have will probably be limited to his teachings at that job. He probably can't answer any building code questions or identify other hazards once things are taken apart and he certainly won't do anything he doesn't have to while it is apart.

Another problem I've heard of repeatedly is that if (when) there is a problem there is always someone else you need to speak to. You might have to talk to 4 or 5 different people before you can even get to someone that can address the problem. Now multiply that due to having (at least) two separate companies involoved. "You need to call ReBath." "No, you need to call Home Depot."

You hire a general contractor for a reason. We learn, understand, and keep up on building codes. We are the one point of contact for all questions and issues on a project. There is no manager in some other store, state, etc. to call. You contract a GC and deal directly with that GC, or a site supervisor in some cases. There isn't a huge chain of command to get through to reach the main decision maker for the business. In a bathroom remodel you need someone who can do the plumbing, repair and/or move any electrical, install tile/flooring, drywall and paint, trim carpentry, and someone to coordinate all of that. Sometimes you can find a qualified contractor to do all of those things and sometimes he will sub-contract out certain components (especially due to licensing laws) but you will always have that one definitive person to go to for any questions or issues. A salesman in a store doesn't visit your home throughout the project to check on the status. Even if he did, he likely wouldn't now what he is looking at. The same goes for a retail manager.

Hire someone who specializes in taking care of your home. Hire based on reputation & knowledge/experience. You are right that not every customer can be happy so an occassional bad review can be found on just about any business. Read the reviews, not the grades (they are always biased). Look to see if the contractor attempted to rectify the problem, not ignore it. Lastly, unless you want cheap, sloppy work and a whole heap of other troubles, don't hire based on a low price.

Hair spray is one of those things that is really bothersome. We've run into this alot unfortunately. And NOTHING we've found will actually clean it off. The problem is that if you just paint over it, you still see shiny spots wherever the hairspray was.

Our companie's policy is to prime the area with any bonding primer. This will seal the hairspray in and not let it affect the next coat of paint. It would also be a good idea to lightly sand the area first.

Our recommendation for primer would be Zinsser's BIN Spray (red can) and can be bought at most paint stores or home improvement stores. Other than that, any thing that specifically says "bonding" for a primer should be adequate enough.

What I always ask my customers regarding this question when remodeling bathrooms is how good they will be about maintaining and cleaning the new bathroom, especially when the old bathroom is obviously neglected. If you are one of those people who wipes the glass down after a shower and cleans your bathroom every week or two you really don't need to spend the extra money. If you are at the other end of the spectrum and clean it when it finally bothers you enough it may not be a bad investment. I've had customer tell me they can tell a difference compared to their old glass without it and others say it made no difference at all.

Your basic rights and protections under law are probably outlined by your state and city's laws. In most states, the easiest way to look up your basic rights and privelges as a consumer would be to visit your state's attorney general website - you can usually find lots of great tips to protect yourself as a consumer there, too. Here's the National Association of Attorneys General's national listing, which includes a link to each state's attorney general website: http://www.naag.org/current-attorneys-general.php

Beyond those basic rights under the law, your expectations of a contractor during, on and after the completion of a job should be explicitly outlined in the estimate and contract. Although it can be a pain in the butt, ALWAYS read the estimate and/or contract before sign it! I cannot stress this enough - frequently the cause of someone's negative experiences with a contractor can be traced back to too few details in the contract.

We've covered contracts, and what you should expect to see in them, here: http://www.angieslist.com/contractor/signing-a-contract.htm

Remodeling reviews in Greensboro

A

Rating

“

I called to set up a time to meet so he could look at our house and give us a quote. He showed up promptly the next morning and was extremely helpful and friendly. I bought the would from Home Depot and

was able to quote us a far less price and they even fixed part of our floor that was damaged (which Home Depot refused to do). ...More I can't say enough good things about this company. They definitely went above and beyond to make sure we were happy with the finished product. They were always there on time (if not earlier). They did a phenomenal job and worked after hours to make sure everything was perfect. They even fixed a few things around the house for us that I hadn't even asked about. I can't recommend

enough. I've already told a lot of my friends and neighbors about them and they are planning on using them in the future. I will absolutely use them again the next time I need anything done with my house. Thanks again guys!!!”

- anne C.

B

Rating

“

The service was good. The workers were friendly and on time. I think they are too expensive for the product . The tile isn't tile but something else.”

- Linda S.

A

Rating

“

They did it in two days. Did a great job, it looks beautiful. And man that did it answered all my questions and helped me with any advice.”

- heidi S.

C

Rating

“

In general we were pleased with the work. We met with

and felt confident enough to go to Europe while he did this construction on our house. And the work itself we are pretty happy with. However, we feel the job never really got finished.
The job went overtime by several months. To be fair, the weather last summer was ...More terrible, and some framing that had to be done was delayed repeatedly because of weather. But when we returned from Europe we hoped that the job would be complete in a a few weeks or a month. But the last items to be done just never got done.
We also had a problem with moisture in the house on our return. It was a pretty serious problem I think that must have been caused by excessive moisture in the house during construction. We found there was mold under all the wool carpets. Also there was water damage to a section of the wood floor near the front door. We washed all the carpets and fixed the problem at our own expense.
Almost a year later
-we still have a key holder lock on our door that was never removed.
-the range hood in our kitchen has never properly worked,
-and the ceiling crack in the living room which was supposed to be fixed has cracked again ( at the time

said he though t that the people who came to do it did not in fact do it properly, but that if it cracked again to just call him.
We have exchanged probably 20 emails with

. Each time he says he will fix these things but then does not contact us when he says he will.
During the job,

was not very responsive . We were in Europe and wondering how things were going. We send email asking how things were going and often it took a week before he replied. He would say that he would get back to us in a day or so but that stretched into weeks.

had told us that if we didn't hear from him once a week or so then we should definitely send email. So we did that. But in the end the communication was not good.
Right now I feel even to get the key holder off the front door I will have to contact a lock

.
So we generally went from being very happy with

to feeling quite disappointed.

”

- frances C.

A

Rating

“

This was the second bathroom we used Rebath of the Triad to help us remodel. In our first bath we had them come in and replace our very old tub and moldy tile with a beautiful new shower. We were impressed with the professionalism of the installer, the speed and care at which he worked and how well he cleaned up each day. And, we LOVED our new shower. ...More It is beautiful and so easy to clean. So, when it was time to remodel our second bath we did not hesitate to call Rebath of the Triad again and we were not disappointed. With the second installation in our upstairs bath we had a problem with the drain and the installer actually put a small whole in our ceiling downstairs. He and the rest of the Rebath team were wonderful. Not only did we get a beautiful new tub that we love, they fixed our ceiling to our satisfaction and were very responsive and professional. We would definitely hire them again and recommend them to our friends and neighbors every

we get.”

- Dawn H.

A

Rating

“

We have learned a lot. Many delays in getting project begun, 3 months went by. Then when ready, we were informed that a
new contractor would be doing the job. This proved to be a good happning for us.

was very upfront with all and honored all
The that th original contract had. All work done was done well with few ...More glitches. The only complaint was that it took much too long,
2.5 months for "a small job" they kept telling us, but there were many days that no work at all was done. At the beginning w were t
that once our job was begun, it would be two weeks, as they would be doing our job and not any others. So this did not happen
and we still have one more week to finish. We are however confident that all will be completd to our satisfaction.
e We were also given some money for us doing the tile demo work, during the

time to get started. That was fair and made us
very happy.

”

- Georgia G.

A

Rating

“

This is our 3rd time hiring

. We have always been pleased with their work. The owner,

, is great to work with. He is friendly and knows his stuff. We just purchased a 2200 square foot townhouse which needed some updating. We had

remove the textured ceiling in all the rooms ...More and paint everything - walls, trim, ceiling and kitchen cabinets. We also had them create a walk-through from the livingroom to the sunroom to improve the flow and they installed an opening with a door to access a storage area under the stairs. They installed light fixtures and changed out most of the switches and outlets. Everything was done in a timely manner and any extra details that we requested were addressed promptly. We also felt that their pricing is very reasonable. I would highly recommend them for any home improvement jobs.”

- Mary L.

A

Rating

“

We had a great couple of visits with

and

. They took a great amount of time to walk through the house to talk with us about our plans. We also spent a lot of time working with

via email as she sent us several iterations of our plans, both in 2D and in