To contact Cree Europe for incidents like problems with the guarantees, technical doubts, breaks, etc. and technical support please complete the following information fields to the best of your abilities so that we can answer you in the best way possible.

Date:*

Date of Installation:*

Date of Malfunction:*

Customer's Name:*

FirstLast

Code and Product description (If part numbers are more than one, please specify all PNs):*

Code and Product description and/or Product Number:

Number of defected fixtures:

Is the fixture ready for collection? (Yes -or- No)

(please specify number of fixtures for each PN)

Distributor/Agent name:*

Name

Invoice or Order Number*

Invoice

Order Number

Invoice:

Order Number:

Geographical location of installation:*

Working Temperature:*

Fahrenheit (°F)

Celsius (°C)

Environment*

Outdoors

Indoors

Outdoors:

Rural

Urban

Saline

Humid

Dry

Windy

Tunnel

Other:

Indoors:

Industrial

Office

Humid

Hot

Cold

Exposed to fumes

Other:

Installation*

Street lighting pole

Recessed

Canopy

Wall

Indoor

Other:

Failure Mode*

Please describe:

Where was the defect discovered first?*

Visual inspection, before installation

Immediate post installation failure

Post installation failure - specify hours of working

Other:

Post installation failure:

Has the fixture been opened by customer/agent/distributor/customer's maintenance service?*

Yes

No

Electrical installation details:*

Surge protection device on main circuit

Number of fixtures on the same circuit

MCB rated current and type B,C,D

Dimmer installed

Other:

Additional Information / Attachments

Notes:

Test report with measurements

Drop files here or

Pictures

Drop files here or

Accepted file types: jpg, jpeg, gif, png, pdf, tiff, bmp, tif.

Other

Drop files here or

Contact Details

For technical information:

Name:

First nameLast name

Phone:

Email:

For administration information:

Name:

FirstLast

Phone:

Email:

This form has been completed by:*

Name:

FirstLast

*

Phone:

*

Email:

Our Customer Service staff will receive your data and files and will process your claim as soon as possible.

Thank you for contacting us.

Consent to the data treatment in accordance with Legislative Decree no. 196/03. We inform you that the personal data you supply by filling out this form will be used exclusively by this company for the sole purposes of providing the information and services required, according to the criteria of security and confidentiality laid down in the Legislative Decree no. 196/03. The consent to the data treatment is obtained by activating the checkbox 'consent to data treatment' is mandatory to obtain the required services. Your data will not be transmitted to third parties. Interested parties enjoy all the rights under Art. 7 of the Decree (verification of the existence of personal data, their cancellation and / or modification), exercisable by email (privacy.europe@cree.com) or by sending a letter via postal mail at:

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