“One-hundred percent customer satisfaction is what we strive for every day,” explains Elizabeth Young, Director of Marketing and Customer Satisfaction. “This guarantee was designed to reinforce to our customers that we stand behind our work, including our plumbing repair services, even months and years down the line,” adds Young.

Highlights of the Exceptional Service Guarantee include:

A two-year workmanship warranty on installation of new plumbing equipment, in addition to any manufacturer’s warranty on equipment and parts.

A one-year workmanship warranty on sewer and plumbing work, including plumbing repair service, in addition to any manufacturer’s warranty on parts.

A 10-year workmanship warranty on sewer line replacement services, in addition to any manufacturer’s warranty on the sewer lining.

The company pledges to refund 100 percent of customers’ money if they are not completely satisfied with the company’s workmanship within the specified warranty period.

“We know that most people aren’t plumbing experts, so hiring a plumbing contractor can be a nerve-wracking experience,” says Young. “But this guarantee, along with our upfront estimates, 24/7 emergency plumbing repair services, and follow-up behind every call means that customers can rest assured that they’re getting the very best the industry has to offer.”

ARS provides air conditioning, heating, indoor air quality, plumbing, drain cleaning and sewer line services across the United States. Based in Memphis, Tenn., American Residential Services L.L.C. has approximately 4,000 employees.

ARS operates a network of more than 60 company operated, locally managed service locations spanning 24 states and the District of Columbia. United by exceptional service, the ARS Network serves both residential and light commercial customers through a knowledgeable team of trained specialists. Providing elevated service and ensuring the highest standards of quality, ARS has the experience to do any job right – the first time, guaranteed.

The company is growing nationwide, both organically and through acquisitions, with recent acquisitions including: Beutler HVAC in Sacramento, Conway Services in Memphis, TN; Dallas-based Efficient Attic Systems; Air-Trol Heating and Air Conditioning of Indianapolis; Atlanta-based Universal Heating and Cooling; Heating and Air Conditioning Services of Boston; and 24/7 Service Corporation of Las Vegas, which operates Yes! Air Conditioning, Yes! Plumbing and Sunset Sheet Metal & Air Conditioning.