Hotel Grand Canal Delft - Was not allowed to check in

I arrived into this hotel tuesday evening ca. 20:30 without any staff being present. Could not get into the hotel. This is remarkable, as the email I had received states that one can check in until 23:00. Eventually, another guest let me into the hotel, but I stil could not get into my room. Later,some problems developed. While these are best left uncommented, suffice is to say that this incidece caused me considerable harm, perhaps not sufficient to prompt a lawsuit, but in any case a warning towards fellow future travellers. Would be grateful of any feedback from the mentioned guest who let me in - or anyone else who were staying in that hotel at the same time.

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