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If my mobile phone is not on the list will you still buy it?

While we monitor the mobile phone market daily, we may have inadvertently failed to list an item that is still of value; If you have a newer phone that is not listed or have a question about any mobile phone's value, please contact Customer Service to find out if it is a model we buy.

How long does it take to get paid?

Payment will be sent within 2 working days of the receipt of the mobile phones.

Do I need to send the SIM Card with my phone?

No. The SIM card contains your personal information along with your address book. It is not necessary to send the SIM card in with the phone.

Do you track stolen mobile phones?

We track stolen mobile phones, we keep a record of IMEI numbers of the phones that we purchase so a stolen phone can be cross checked. We check all received phones via CheckMEND, a crime protection database, to ensure that phones are not barred or registered stolen.

What if I'm unsure if the phone is in "acceptable condition"?

We will gladly evaluate any accepted model phone you send in. Phones received in non-working condition will be recycled/disposed. We will insure recycled phones do not become a source of environmental pollution.

What if I want my mobile phone back?

Once the phones have been received by Mobileforcash they will be returned only if we no longer purchase the phone or the phone is broken. Those phones can be returned at the owner's expense or we can recycle them for free.

How many mobile phones can I sell on Mobileforcash?

There is no limit on the amount of phones you can sell on our web site.

What if my mobile phone is broken and cannot be repaired, will you still pay me for it?

If the phone is broken and cannot make a test call, does not have working speaker and mic, bad LCD or won't power up, it will not be purchased. If you send us the phone, however, it will be recycled properly.

What if my mobile phone has a few dings and scratches but still works, will you accept it?

Absolutely! As long as the phone will make a test call, has a working speaker and mic, good LCD and will power up, we will pay you for it. If the phone has extra features like a camera, they should be functional as well. How ever if your phone is not working we will pay you its not working value.
Cosmetic condition will have no effect on whether the phone will be purchased or not.

Do you want my charger and other accessories?

All we need is the phone, the battery and the charger. You can include your phones accessories, but we will not pay any extra for accessories.

What if my phone has a personal lock code?

If your phone has a personal lock code, please unlock the phone or send the code along with the phone. The technicians cannot test a phone with a lock code activated, therefore the transaction cannot be completed and your phone will be disqualified.

Do I have to pay for shipping?

No, We pay it for you. Simply use the FREEPOST bag provided to send your phone(s) to us.
Unfortunately, we do not accept responsibility for non-delivery of phones.
We recommend that you send any high value units via registered post to ensure successful delivery. Read our posting options.

What if I accidentally send you the wrong phone?

It's important that you identify and enter the proper manufacturer and model number when you make your transactions. Double check your information before you submit it. If there is a discrepancy in your transaction, a Mobileforcash representative will contact you.

How do I ship my phone?

After you fill in the online form to sell your mobile phone, we send you a pre-addressed freepost envelope. Put your mobile phone in the envelope and send it back to us.
Read our posting options.

What if the prices you pay for the phones change after I send my phones in?

Once a transaction has been made for a specific price, that price will be honoured if the transaction/order was made before the price change. A price change will not impact a transaction unless a period of 30 days has passed since the transaction/order was first made.
Any phones received 30 days after a price change will be reflected the new amount.

I still have a question, how can I talk to customer service representative?

If you have any questions or you are concern about your order please use our web form to contact us. This way we can keep our expenses low and pass the savings to you.