Dartford users “want more time to pay”

A new survey of users of the Dartford Crossing suggests the number one improvement the operators could offer is to give drivers more time to pay.

The poll of 20 thousand motorists who use the bridge and tunnels found more than three out of five believe extending the payment deadline beyond the midnight-next-day limit would improve their experience, while one fifth say new and improved signage with clear instructions how to pay would help.

APH.com, which carried out the survey says that just 15 per cent of those taking part called for a return to payment booths at the crossing itself.

However, just three per cent of those who voted believe the new booth-free system is working well. Two per cent wanted leaflets and reminders, while one per cent wanted more national coverage to make them aware of changes.