Community Concerns: COVID-19

COVID-19 UPDATE: May 27, 2020​Encompass Support Services Society is open but running modified services and programming during the COVID-19 outbreak. We are working to help flatten the curve while also working to support our staff, community and clients through a complex time.We continue to monitor provincial health updates, and are working with or local Health Authority and Division of Family Practice. We have been successful in keeping our programs open but on a modified (virtual, phone and outreach) basis with necessary safety measures in place. Currently we are not providing any in-person group services. Our essential services continue to operate. If you are a participant, please contact your program to confirm status or reach out to our General Administration at 604.534.2171 for any questions/concerns. We have staff working remotely, in the office, and at program sites.

If you are a child, youth or caregiver we can help. Whether that is through a supportive phone call, helping you to navigate and access community resources, or because you are struggling to have your basic needs met. We understand this is a trying time for people and access to services is difficult and can feel isolating.

If you are or know of:

a new or expectant mother needing support

a young parent 25 years and younger needing support

a caregiver of a child 0-12 years needing support

a youth 12-24, or a family of a youth needing support

Please call our main line at 604-534-2171 and you will be directed to the appropriate service.

We are here to support, if we don’t have the answer, we will work to connect you to someone within our community who can help.

United Way School’s Out Program:Connecting with participants, and working to support those who need support. For more information, or if you are a participant and require support please get in touch!Call 604.534.2171

Integrated Youth Services Team:Youth Justice, Youth Living Independently, Family Mediation, Strengthening & SupportFor youth ages 12-19 & their families/circle of careCurrently operating through phone/video and as needed outreach support.Call and connect should you need access to support or have any questions.Call 604.534.2171 ext. 111Virtual Parent-Support Group: Mondays 6-7pm on Zoom, starting May 25, 2020. You can join any week. Contact the group facilitators, Andrea or Greg, to receive the group invite to your email. Andrea: ADevitt@Encompass-Supports.com C:(604)309-7322 OR Greg: GRunzer@Encompass-Supports.com C:(604)725-4466

Langley Youth Resource Centre:Youth Hub Drop-In and Friends of Dorothy, Youth Housing, Navigation & Street Outreach SupportFor youth ages 12-24Tuesday/Thursday: Drop-In Open 2-6PM! Access to food, personal hygiene products, navigation support are being offered.Tues/Wed/Thurs: Phone or video chat with a Youth Worker from 12-2PM. For youth or anyone supporting a youth.Monday/Wednesday/Friday: By appointment only! Please call ahead to check in with staff and arrange a time to come by.In-Person Clinic: open Tuesday starting at 5PM **Limited Availability: Call ahead to reserve a time! Drop-In Visitors must schedule or call ahead by 5PM. Please do not drop-in if you have Cold or Flu symptoms.Telehealth Counselling: Available Tuesday and Thursday, 3-5PM by appointment! Come by during drop-in hours or give us a call ahead. Hub staff will collect some basic information and set up the phone counselling session for you. This is a good option if you need a private and safe place to have your session. Call 604.546.1130

Bridges Youth Employment Program:For youth ages 15-30Currently operating through phone/video support.Call and connect should you need access to support or have any questions.Call 604.866.8938

Clinical Counselling Programs:Call 604.534.2171 ext. 104

Sexual Abuse Support Services (SASS): This program provides clinical counselling services to children and youth up the ages of 19 who have experienced sexual abuse or assault. This program continues to take referrals during the COVID-19 crisis. Intakes, assessments, and counselling sessions are being offered via video counselling or phone.

Access to Integrated Mental Health Services (AIM): This program offers up to 12 sessions of counselling to individuals of any age who are experiencing mild to moderate symptoms of depression or anxiety or are struggling with psychosocial concerns. Services are being offered via video counselling or phone to current clients and clients on the waitlist as space becomes available.

Trauma Therapy Program (TTP):​ This program provides counselling to individuals who have experienced any type of mental or emotional trauma. The Trauma Therapy Program is a fee-for-service program, and counsellors will work to connect individuals with funding where available. Services are being offered via video counselling or phone to current clients and clients on the waitlist as space becomes available.

Summarized Safety Plan:

Client Precautions:

For everyone’s safety, we are asking staff and participants to stay home if they are sick or have traveled outside of Canada in the last 14 days, or have been in direct contact with someone displaying symptoms or recently traveled to a high-risk location.We are also asking our participants to refrain from coming into Encompass spaces if they are at risk, or if it is not necessary. If you have an appointment please confirm with your program prior to coming in that you are well. If unable to attend, please discuss alternative options such as phone meetings, rescheduling, or make other arrangements.Please notify Encompass immediately if you have recently attended our spaces, and have been diagnosed with COVID-19, by reaching out directly to the program or calling our General Administration at 604.534.2171.If you have any concerns or questions please reach out to us directly and our staff will connect you to the appropriate program or person.

We encouraged everyone to take the following steps to stay healthy and prevent the spread of infection:

Washing your hands often with soap and water for at least 20 seconds;

Avoiding touching your eyes, nose or mouth with unwashed hands;

Cough or sneeze into your sleeve and not your hands;

Staying home if you are sick to avoid spreading illness to others;

Practice social distancing;

Avoiding close contact with people who are sick;

Remembering that diseases can make anyone sick, regardless of their race or ethnicity

Credible Sources for Information and Updates:

If you have personal medical questions, please contact your doctor or call 8.1.1 or 1.888.COVID19 (1.888.268.4319).If you are, experiencing symptoms like cough, fever, sore throat or sneezing, or if you feel unwell stay home to prevent the spread of germs. These may be symptoms of COVID-19 but they are also symptoms of other viruses like the common cold and flu. Use the self-assessment tool to see if you need testing: https://covid19.thrive.health/