Support Contract FAQs

Why don't all of my support contracts appear in list? Some are missing.

You must be listed either as Super User (SU) or Procurement Contact (PC) to see the support contract and support contract history. You also need to make sure you have chosen the correct account from the dropdown at the top of the page. Ask your SU to add the View All Orders & Support Contracts permission to your account if you need to view support contracts.

My phone number/contact information is listed incorrectly. How do I request updates to this information?

Some orders are missing or I'm unable to view an order's details.

You need to be a Super User (SU) or Procurement Contact (PC) to see the support contract and support contract history. Make sure you choose the correct account from the dropdown at the top of the page. Contact your SU for the View All Orders & Support Contracts permission, which allows you to view support contracts. For more information about missing licenses, see Missing licenses in your My VMware account.

I have so many support contracts that it is hard to find the one I need to manage.

If you know the Contract ID you want to manage, you can narrow down the list applying filters.

What is a Support and Subscription (SnS) credit?

The extension credit is given when you upgrade a product before the original support contract has expired. In such cases, the unused portion of the original contract is prorated and credited in days to the Support contract attached to your new product.

Renewal Quotes For Support

Use our Web form to get a quote for support contract renewals, consolidations, upgrades and more.