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Project Manager

Toronto, Ontario
- Contract

Job Description

MISSIONThe Project Manager is responsible for ensuring that projects are delivered on-time, on-budget, and on-plan. This role will manage technical eCommerce projects across multi-disciplinary teams (internal and external), creating and tracking detailed project plans, managing and resolving issues and risks, and communicating status and priorities through succinct and engaging updates in order to advance eCommerce agenda.

KEY ACCOUNTABILITIESFunctional•Manage technical and eCommerce implementation projects on-time, on-scope and within budget•Identify project dependencies; work with all business and technology partners to identify dependencies and communicate the impacts if delivery dates are missed•Identify high-level business and operational impacts as appropriate to address people, culture, capacity, process, technology, risk, and implementation approach •Proactively identify project issues and risks; work with business leaders to drive to resolution•Identify scope changes and manage change request process for approval•Conduct weekly meetings with internal and external project teams (including Steering Committee)•Serve as the key liaison for the business and proactively clarify and prioritize business ideas, needs, and problems that require technology business process enablement•Define detailed business requirements by gathering input from all cross-functional business areas and other external partners as required•Act as the key conduit to project manage infrastructure and hosting partner•Coach key stakeholders/change agents across the organization on effective change management tactics to ensure successful implementation and sustainability•Develop and implement a plan to measure and monitor business case KPIs, identify risk areas and determine appropriate interventions•Ensure the completion of team deliverables and set/adhere to team budgets, as applicable•Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes•Proactively identify and anticipate customer expectations and needs•Embrace and seek out technology that creates high tech and high touch solutions for the customers•Challenge the status quo and consistently identify areas for improvement, diagnose issues and working to resolve them

People•Build strong teams by attracting and developing the best talent•Bring out the best in others, empower and constructively stretch talent•Give authentic feedback on performance and potential•Ensure all team members understand where they stand and have clear performance objectives aligned with team goals•Collaborate with others to drive flexible and iterative solutions, quickly and easily•Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself•Help others see the impacts of their efforts and proactively engage other functions to get input•Encourage others to freely share their point of view and be open to feedback•Accountable for the overall engagement, productivity, turnover and bench strength of the team

Competencies / Skills / Attributes:•Ability to comfortably work in a fast paced and agile retail organization•Ability to proactively drive their process improvement initiatives and hold multiple parties accountable for providing their inputs while keeping the process work on schedule •Meeting facilitation skills including setting agendas, task management, time management, taking minutes, managing documentation, and action item management both formal and informal settings •Effective and sound decision-making skills, the ability to influence, and leadership •Demonstrate strong customer-centric communication and interpersonal skills with both technical and non-technical communities and support cross-functional teamwork•Ability to prioritize and action insights across teams as well as work across teams to challenge the status quo and connect cross-functional processes •Excellent vendor management skills•Demonstrated ability to drive to clear action and ownership•Experience motivating people to consistently deliver high-quality projects and ultimate customer satisfaction•Experienced in negotiating with vendors, developing and delivering project presentations / reports, and identifying and evaluating alternatives•A thorough and strong knowledge of Microsoft Project and Microsoft Office