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Booking Terms & Conditions

Check inOn day of arrival check in is between 4pm and 6pm. Any time after 6pm must be pre arranged. To do this please ring on 01668 215507 or e-mail enquiries@chattonpark.com.

DepraturesCheck out on day of departure is 10am.

Booking termsOn line or telephone bookings must be secured by using an acceptable valid credit/debit card. A 50% deposit is will be taken on booking which is non-refundable.
The balance will be taken on the day of arrival.
If staying 1 night the full payment will be taken on booking which is non-refundable.
group or wedding bookings, the full balance is due 12 weeks before your stay.
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We accept most credit /debit cards.
We do not accept cheques or American express.

Adult onlyWe are adut only (18yrs plus) Any one arriving with children will be refused admittance. However the full amount of money for your stay will be taken.

PetsWe do not accept pets, not even in the back of cars. any one arriving with pets will be refused admittance. However the full amount of money for your stay will be taken.

No smokingFor the comfort and safety of all our guesrs we are exclusively a non-smoking establishment.

DamageWe reserve the right to charge guests for any damage caused to property or structure of Chatton Park House and Lodge. Also any thing removed or taken. We will make a charge to the guests credit/debit card or send an invoice for the cost for payment to the guests registered address.

LiabilityThe liability for guests for their account is not waved and guests agree to be held personally liable for any charges incurred during their stay. In the event of a booking for more than one room (a group booking) the lead or registered guest (a group booking) the lead guest providing credit/debit card details is personally liable for any person, group, company or association that fails to pay all or part of such charges.

Cancellation Policy

If you cancel 60 days or more before your stay you will only incur a 50% charge, 1 night 100% charge. If you cancel less than 60 days before your stay 100% of the booking will be charged. However if for any reason you do have to cancel please inform us at your earliest convience so we will try and sell the accommodation again and try and reduce your cost.

If you leave for any reason during your stay the full balance of your original booking will be payable.

We are a small establishment with only 5 rooms and unlike the large hotels we cannot absorb cancellation costs. Thank you for your understanding.

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Privacy Policy

Effective date april 2018

This privacy statement applies to www.chattonpark.com owned and operated by Chatton Park house Bed & Breakfast. The privacy statement describes how we collect and use the information, which may include personal data, you provide on our web site www.chattonpark.com or over the phone.

Data collection
The types of personal data that we collect includes:
Your first name, last name, email address, phone number and home address.
Credit/debit card details (type of card, card number, name on card, expiration date and security code).
Guest stay date, including date of arrival and departure, special requests made, observations about your service prefrences, facilities or any other services used.
Data you provide regarding your marketing prefrences or in the course of participating in promotional offers.

What legal basis are used to justfy the collection of your personal data?
We use "contract" and/or "legitimate intrest" as the legal basis for collecting, storing processing your personal data when:

*You make a booking/purchase.
*You contact us with a booking enquiry, or
*You submit a review.

We use "consent" as the legal basis for collecting , storing and processing your personal data only.

Data we collect automatically
When using our website, we also collect information, some of which may be personal data.

Processing purposes
We use your personal data for the following purposes:

*Reservations. We use your personal data to complete and administer your online and phone booking.
*Customer service. We use your personal data to provide customer service.
*Guest reviews. We may use your contact data to invite you by e-mail to write a guest review after your stay. This can help other travellers to choose the accommodation that suits them best. If you submit a guest review, your review may be published on our website.

Where is the personal data stored, who has access to it, and how secure is it?
Any personal data collected via our website is held within a secure, password protected system, only authorised users with valid user names and passwords have access to the data held on this system. The system is stored on a secure server that is located in a secure UK data centre where only authorised personnel have access to the building.

How long do we store your personal data for?
If you have made a purchase from us we store your personal information for a minimum of 7 years as HMRC and other government bodies require us to keep transactions and invoicing records for this length of time. If you have requested information from us via our website or via phone we will store your personal data on file for a minimum of 1 year, but we will not send you any marketing information.

Data sharing
We do not share any personal data with any third parties and never pass information onto anyone else.

We will always send you a confirmation e-mail on booking.

How can you access, review and amend your personal data which we hold?
You have the right to know what personal information we hold about you and are free to amend the personal data we hold about you at any time. To review or update your personal data please contact us at enquiries@chattonpark.com or 01668 215507.

Who can you complain to if you have an issue with the way we process or store your personal data?
If you believe that our processing of your personal data infringes data protection laws then you have the right to complain to the supervisory authority for data protection. You will need to contact the appropriate authority in your EU country of residence, In the UK the supervisory authority is the ICO.

Other websites
Our website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this page. this privacy policy was last updated on the 28th April 2018.

*Dinner is not provided. We can help with the choice of restaurant and make reservations for our guests.

Laundry

*Iron s and ironing boards are available in all rooms.

Leisure

*Cycle hire available locally.

*Local taxi available. We can make reservations.

*Pamphlets on local area available as well as books.

*Beauty treatments can be arranged at leisure centre in seahouses, 12 miles from property.

*Swimming available at Alnwick/Berwick about 15 miles from property.

*Golf courses within 6 miles.

*Horse riding near by.

*Fishing in Chatton.

Bedrooms

*There are a total of four bedrooms with en-suite facilities. One room is a suite with its own lounge. Short pile carpet. Wood floor in bathrooms. Oil fired central heating throughout. All duvets and pillows are feather we do have allergy free that can be requested before arrival.

*All linen is 100% cotton and of excellent quality. All towels are of excellent quality. Robes and slippers are provided.

*Hairdryers, cotton wool balls, hankies, and toiletries provided.

Chatton Suite

*Super king size bed 200cm by 180cm by 50cm high.

*Side clearance of 74cm clearance at bottom 115cm.

*Tea and coffee making facilities.

*Draws 89cm

*Fridge

*External door 86cm wide.

*Radio, CD player, and clock.

*Torch

*Hairdryer.

*Door to bathroom 86cm wide.

*Wood flooring in bathroom.

*LED lighting.

*Separate shower cubicle 1000cm by 1000cm.

*Roll top slipper bath 65cm high by 65cm wide.

*Radiator with towel rail above.

*Door leading to lounge 70cm wide.

*2seater leather sofas and leather chair 42cm high.

*TV with digital and DVD.

*Coffee table 40cm high

*Built in wardrobe.

CheviotSuite

*Super king size bed 200cm by 180cm by 50cm high.

*Side clearance 74cm, clearance at bottom 115cm.

*Tea and coffee making facilities.

*Draws 89cm.

*External door 86cm wide.

*Radio, CD, player and clock.

*Torch.

*Hairdryer.

*LED lighting.

*Seperate shower cubicle 1000cm by 1000cm.

*Heated towel rail.

*Door leading to lounge 70cm wide.

*2 seater sofa and chair 42cm high.

*TV with digital and DVD.

*Coffee table 40cm high.

*Seperate wardrobe.

*Seprate Toilet room.

Alnwick

*Super king size bed 200cm by 180cm by 50cm high.

*Clearance either side 160cm. Bottom 140cm.

*Tea and coffee making facilities.

*Fridge.

*Hairdryer.

*Radio, CD player and clock.

*TV with digital and DVD.

*2 leather chairs 42cm high.

*1 table 75ch in diameter and 70 cm high.

*Torch.

*Heated towel rail

*Seat in bathroom.

*Double shower cubicle 120cm by 80cm.

*Wood floor in bathroom.

Chillingham

*Twin beds 95cm by 198cm by 65cm high or super king 200cm by 180cm by 65cm high.

*Clearance both sides 85cm. Bottom 150cm.

*Fitted wardrobe.

*Draws.

*Lobby at entrance to room with cupboard housing tea/coffee making facilities and fridge.