I just got back from New Orleans, where I got to speak to the Society of Government Meeting Professionals. They put on such an amazing conference! Unfortunately, travel tends to bring out my inner doofus. Whether you call them your little angel and devil, good guy and bad guy, or dynamo and doofus, as I…

A couple of years ago, I wrote a post that had an overwhelming response. The premise was that when people fail to meet our expectations, it is usually not because they aren’t trying or don’t care, rather because we haven’t clearly defined what it is we expect. (If you haven’t read it, check it out here.) Last…

When writing my weekly posts, sometimes I come across a picture or quote that does a great job of illustrating my message. Other times, I come across a picture or quote that inspires its own message. This is one of those times. These pictures speak volumes don’t they? They all illustrate that we have the…