Find resources

The Consumer Handbook is intended to help you become a better-informed and more confident consumer. It offers information on a wide range of topics such as online shopping, contracts, housing and home renovations, identity theft, collection agencies,...

Recorded on February 8, 2016 - While you may not find a salesperson knocking at your door with the latest and greatest vacuum cleaner anymore, the sometimes unsavoury world of door-to-door sales is still alive and well. Some of the most...

This section of the Ministry of Consumer Services web site gives tips on dealing with door-to-door sales, explains the rights of consumers when buying at the door, and alerts consumers when there are specific products being sold door-to-door that...

This section of the Ontario Ministry of Government and Consumer Services website covers the rights and remedies consumers have when purchasing in-home services, including advice on how to avoid common door-to-door scams for water heaters, snow...

The web site of the Ontario Ministry of Consumer Services has information in multiple languages about the rights of consumers. Among the topics covered are: Auto Repair Shops, Collection Agencies, Door-to-Door Sales, Hot Water Heater Sales and Leasing...

The Canadian edition of The Little Black Book of Scams is a reference guide with information Canadians can use to protect themselves against a variety of common scams. It debunks common myths about scams, provides contact information for...

This publication explains your legal rights when someone tries to sell to you at your home or anywhere that isn't their place of business. It explains what sellers must do and what they are not allowed to do, how you can cancel a contract, and where...

This resource book has tools that frontline community advocates can use when assisting clients with consumer protection challenges. It lists the organizations and contact information useful in dealing with the problems clients may encounter with phone...

In Ontario, it is illegal for sellers to use "unfair practices" to get consumers to buy their goods or services. This publication explains what unfair practices are, what kinds of sales are covered by this law, and your legal rights when a seller uses...

If you enter into a contract for home renovations with someone who comes to your door, you have made a direct agreement that is covered under Ontario's Consumer Protection Act. This toolkit describes your rights under direct agreements and...

This toolkit of resources looks at one of the most commonly encountered areas of unfair business practices: door-to-door sales. It covers common sales tactics and a consumer's rights with regard to door-to-door sales, including valid contracts,...

Written for seniors, this section of the Advocacy Centre for the Elderly (ACE) web site explains what steps need to be followed to deal with a consumer problem. There are also Frequently Asked Questions, links to ACE publications on topics such as...

This webinar, presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc., looks at one of the most commonly-encountered areas of unfair business practices: door-to-door sales. In this webinar, we learn how...