This is a Family owned and operated jewelry store that has been in business for over 17 years in Columbus, Ohio. We take pride in the products we carry and the customer service we offer. We are the only authorized Tacori, Verragio, and Simon G.dealer in Columbus Ohio. Thank you to our loyal customers over the years. "Welcome to the Family"

This is a Family owned and operated jewelry store that has been in business for over 17 years in Columbus, Ohio. We take pride in the products we carry and the customer service we offer. We are the only authorized Tacori, Verragio, and Simon G.dealer in Columbus Ohio. Thank you to our loyal customers over the years. "Welcome to the Family"

It has been made clear to me that this jewelers and the people that work for them are flatly dishonest, and seem to be willing to do anything to get to your wallet.

Now granted this is my experience with Farah, but hopefully other prospective jewelery buyers who read this can learn from my unfortunate dealings with them.

A little while back I bought a rather nice ring from the Farah Jewelers at Tuttle Mall, in Dublin OH. When I went in there to first look for the gift I did so not knowing what size it should be. The sales man there and his associates assured me that it would be alright and promised that no matter what and no matter when I could come back to get the ring sized to the correct size and that there would be absolutely no charge for it what so ever. This was very important to me because it was to be a gift for an individual who lived quite a ways away and it would be a while before we could make it in to get it fitted. After expressing this, I was again reassured that it would not matter how long it took, as long as I had the receipt it would be fine.

Then today when I went back to get it sized correctly, receipt in hand, the sales associate that I spoke with was rude, unwilling to work with me, and nearly called me a liar to my face. He told me that they wouldn't honor the promise because the price of gold had gone up since I bought the ring. This didn't quite make sense to me because the ring was too big and needed to be made smaller, which meant that they would actually be taking gold out of the ring. But that didn't matter because before I could argue he went on to tell me that they didn't need to honor the promise any longer because the computer told him that they had already had re-sized the ring to a 7.5 and that I'd have to pay to have it re-sized again. When I tried to tell him that it had never been re-side and there must have been some kind of mistake with his records, he snatched the ring from me and threw it on a measuring rod... It came back at a 6... At this point in time a slew of excuses and accusations came flying out at me. Including the excuse that they no longer needed to honor their agreement because the person who sold me the ring no longer worked there, and ending with the sales man accusing me of having the ring re-sized at a different jewelers.

At that point in time it became very evident to me that what I had thought was a reparable family jewelers, who were willing to go the extra step for their clients, was in fact nothing greater than a den of forked tongued, two faced liars, who were only willing to put on the facade of going the extra step in order to insure that they could get their cloven hooves around your cash.

I highly discourage anyone for doing business with these people. They clearly have only the bottom line in mind and will lie cheat and steal to get to it. If you are in the market for any type of jewelery it would be in your best interest to shop at other locations. Farah Jewelers and the people that they employ are at best below ethical and have completely lost my confidence and my commerce.

I hope that anyone out there who was considering buying from Farah, will think better of it now, and save themselves the hassle, frustration, and aggravation which I had to experience today.

It has been made clear to me that this jewelers and the people that work for them are flatly dishonest, and seem to be willing to do anything to get to your wallet.

Now granted this is my experience with Farah, but hopefully other prospective jewelery buyers who read this can learn from my unfortunate dealings with them.

A little while back I bought a rather nice ring from the Farah Jewelers at Tuttle Mall, in Dublin OH. When I went in there to first look for the gift I did so not knowing what size it should be. The sales man there and his associates assured me that it would be alright and promised that no matter what and no matter when I could come back to get the ring sized to the correct size and that there would be absolutely no charge for it what so ever. This was very important to me because it was to be a gift for an individual who lived quite a ways away and it would be a while before we could make it in to get it fitted. After expressing this, I was again reassured that it would not matter how long it took, as long as I had the receipt it would be fine.

Then today when I went back to get it sized correctly, receipt in hand, the sales associate that I spoke with was rude, unwilling to work with me, and nearly called me a liar to my face. He told me that they wouldn't honor the promise because the price of gold had gone up since I bought the ring. This didn't quite make sense to me because the ring was too big and needed to be made smaller, which meant that they would actually be taking gold out of the ring. But that didn't matter because before I could argue he went on to tell me that they didn't need to honor the promise any longer because the computer told him that they had already had re-sized the ring to a 7.5 and that I'd have to pay to have it re-sized again. When I tried to tell him that it had never been re-side and there must have been some kind of mistake with his records, he snatched the ring from me and threw it on a measuring rod... It came back at a 6... At this point in time a slew of excuses and accusations came flying out at me. Including the excuse that they no longer needed to honor their agreement because the person who sold me the ring no longer worked there, and ending with the sales man accusing me of having the ring re-sized at a different jewelers.

At that point in time it became very evident to me that what I had thought was a reparable family jewelers, who were willing to go the extra step for their clients, was in fact nothing greater than a den of forked tongued, two faced liars, who were only willing to put on the facade of going the extra step in order to insure that they could get their cloven hooves around your cash.

I highly discourage anyone for doing business with these people. They clearly have only the bottom line in mind and will lie cheat and steal to get to it. If you are in the market for any type of jewelery it would be in your best interest to shop at other locations. Farah Jewelers and the people that they employ are at best below ethical and have completely lost my confidence and my commerce.

I hope that anyone out there who was considering buying from Farah, will think better of it now, and save themselves the hassle, frustration, and aggravation which I had to experience today.

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rjn092550Dec 29.

Be careful when you pruchase anything here. Personnel are snooty, and you can't return anything after 7 days, even during Christmas. Prices seemed high. Did not have a great buying expereince and my wife was treated badly when she tried

3

rjn092550
December 29, 20116Farah Jewelers

Not customer friendly

★★★★★

Be careful when you pruchase anything here. Personnel are snooty, and you can't return anything after 7 days, even during Christmas. Prices seemed high. Did not have a great buying expereince and my wife was treated badly when she tried

Hmmm where to begin... I have been to both locations.. Live near Dublin so we do go to tuttle more, however I have been to Polaris as well..

First I want to say they have new employee's every single time we go there. I am not sure what the deal is with their turnover rate. Secondly I feel like I am in a 3rd world country when we visit as they have so many people who cant speak clearly its fustrating. I feel their prices are not consistent at all & they are not clearly marked. You ask how much something is and they beat around the bush trying to see how much you'll spend. I really feel like you can get a better price at Jared or Diamond cellar. They are very big on their diamond certificates.. and they will tell you all other stores are a joke because they sell gimmick items such as hearts on file, leo, etc... I dont personally dont like companies who bash other companies.. I have been married now for 5 years and within that five years I have had my rings fixed numerous times... In the end I ended up never going back & purchased a new setting from diamond cellar where they seem to have a grasp on what they are doing.. I also feel they are push here.. They will push you to buy whats trendy and expensive even if its not your style. They sell beads there, not sure the brand troll beads or something and they push those on you much. They will push white gold/plat when I wanted yellow gold.. really fustrating. but see for yourself, you may find something different... in reading a few posts down from "Mark O" clearly written by an employee from Farahs, it also shows how defensive they are. They had no business releasing finanical details of that customer and for that I know I WILL never go back.

Hmmm where to begin... I have been to both locations.. Live near Dublin so we do go to tuttle more, however I have been to Polaris as well..

First I want to say they have new employee's every single time we go there. I am not sure what the deal is with their turnover rate. Secondly I feel like I am in a 3rd world country when we visit as they have so many people who cant speak clearly its fustrating. I feel their prices are not consistent at all & they are not clearly marked. You ask how much something is and they beat around the bush trying to see how much you'll spend. I really feel like you can get a better price at Jared or Diamond cellar. They are very big on their diamond certificates.. and they will tell you all other stores are a joke because they sell gimmick items such as hearts on file, leo, etc... I dont personally dont like companies who bash other companies.. I have been married now for 5 years and within that five years I have had my rings fixed numerous times... In the end I ended up never going back & purchased a new setting from diamond cellar where they seem to have a grasp on what they are doing.. I also feel they are push here.. They will push you to buy whats trendy and expensive even if its not your style. They sell beads there, not sure the brand troll beads or something and they push those on you much. They will push white gold/plat when I wanted yellow gold.. really fustrating. but see for yourself, you may find something different... in reading a few posts down from "Mark O" clearly written by an employee from Farahs, it also shows how defensive they are. They had no business releasing finanical details of that customer and for that I know I WILL never go back.

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1 out of 2 people found this review helpful.

bigchief201Sep 05.

Worst jewelry store ever.... Dont get scammed by their lies. You wont have your jewelry when they say you will and try to make you feel like its your fault. Buyer beware.....

3

bigchief201
September 05, 20116Farah Jewelers

Worst EVER

★★★★★

Worst jewelry store ever.... Dont get scammed by their lies. You wont have your jewelry when they say you will and try to make you feel like its your fault. Buyer beware.....

My husband and I have been customers of Farahs for a few years now and we will not go anywhere else for fine jewelry. They are helpful, knowledgable and family owned which is very important to boost local businesses :)
They are best in class when it comes to customer service; they even know your name when you walk into the store if you??re a returning customer! As an advocate for customer service & the holistic approach in taking care of the customer, I advise that anyone who is looking for beautiful jewelry, a jeweler they can trust and call part of their family to visit Farah Jewelers themselves and see the difference! You will not be disappointed and you will not go back to your old jeweler!

My husband and I have been customers of Farahs for a few years now and we will not go anywhere else for fine jewelry. They are helpful, knowledgable and family owned which is very important to boost local businesses :)
They are best in class when it comes to customer service; they even know your name when you walk into the store if you??re a returning customer! As an advocate for customer service & the holistic approach in taking care of the customer, I advise that anyone who is looking for beautiful jewelry, a jeweler they can trust and call part of their family to visit Farah Jewelers themselves and see the difference! You will not be disappointed and you will not go back to your old jeweler!

Wanted to have a diamond reset at the last minute. This diamond had been in 2 settings previously and it never cost me more than $50 to reset. I called Farah and the man on the phone bragged about how great the jeweler is. I went in and they took the ring. Came back out acting like something was wrong with the diamond and it couldn't be set. It would be very 'dangerous' and it was a 'big job' and would cost $350 TO SET A DIAMOND INTO A 6 PRONG SETTING. Hello scam artist! I realize I wasn't buying anything from them so they would have to recoup money somehow. I walked out. Sorry, I was not born yesterday. My other jeweler is quite a drive from my new house but I would happily drive knowing I won't be treated like an idiot. No one that had set it before had any issues. Maybe this jeweler can take a lesson from them.??

Wanted to have a diamond reset at the last minute. This diamond had been in 2 settings previously and it never cost me more than $50 to reset. I called Farah and the man on the phone bragged about how great the jeweler is. I went in and they took the ring. Came back out acting like something was wrong with the diamond and it couldn't be set. It would be very 'dangerous' and it was a 'big job' and would cost $350 TO SET A DIAMOND INTO A 6 PRONG SETTING. Hello scam artist! I realize I wasn't buying anything from them so they would have to recoup money somehow. I walked out. Sorry, I was not born yesterday. My other jeweler is quite a drive from my new house but I would happily drive knowing I won't be treated like an idiot. No one that had set it before had any issues. Maybe this jeweler can take a lesson from them.??

Brian, I'm pretty sure that the website only links to the designers that they carry. I'm sure they would love to stock all the pieces that each designer makes, but unfortunately that would be extremely expensive for a small business to undertake. I found a verragio piece on thier website that they did not have in the store, and they ordered it for me. 10 days later they mounted the diamond for me while I watched. I could not have asked for better service.

Brian, I'm pretty sure that the website only links to the designers that they carry. I'm sure they would love to stock all the pieces that each designer makes, but unfortunately that would be extremely expensive for a small business to undertake. I found a verragio piece on thier website that they did not have in the store, and they ordered it for me. 10 days later they mounted the diamond for me while I watched. I could not have asked for better service.

I Stopped into their Dublin store 2 weeks ago and was surprised to see they didn't have the selection their website claimed, they talked bad about other jewelry stores, and where kinda rude. I'd take my money somewhere I'll be respected and not lied to

I Stopped into their Dublin store 2 weeks ago and was surprised to see they didn't have the selection their website claimed, they talked bad about other jewelry stores, and where kinda rude. I'd take my money somewhere I'll be respected and not lied to

I wanted to correct the record with the posting from Ms. Erin R.First EGL is referred by some American Jewelers as the EASY GRADING LAB not Easy Grading Scale, those jewelers push IGI as "certified" you can see those products at Sam's Club, all the Sterling Stores such as Kays, JBR a Jerrod's Osterman's and the all there other names as well as Walmart and many many more jewelry providers. The IGI grading reports are primarily "appraisals" not certifications and if one takes the time to read the back of the cards and documents they actually state they were graded by an Appraiser's "Best Judgement and Opinion" as well as stating that the photograph of the product being sold "may not be your individual article".There are TWO EGL companies used in the US. Farah Jeweler's uses EGL International not the more commonly used EGL USA because the USA allows for estimated weights and measures as well as expanded "tolerances" for an "appraisers' opinion. This is the same guidelines IGI and numerous grading companies providing "certificates" uses.The diamond purchased by Mrs. R was an EGL International document, graded by a GRADUATE GEMOLOGIST, scientifically, not by an appraiser who can be within "ranges" of accuracy. It therefore has far greater accuracy since it was documented by scientific grading methods and is also the exact diamond being graded.Responding to her other allegation that her ring "appraised" for $2000 less than she paid for it. This is also a gross misrepresentation as the designer setting "Desiree" by Artcarved which has a free lifetime guarantee against defects only uses Excellent cut diamonds that are all SI quality or better in clarity and H or better in color. The mounting was made of palladium, a pure white precious metal akin to platinum with approximately 1/5 ctw. The diamond was a .71 "premium" cut princess cut, G in color and SI2 in clarity, internationally registered and well below any legitimate competitors price. The Diamond was sold for $2800 and the setting sold at a fraction above cost for only $550. But the story goes further than this.The original selection by her and her fiance was dated back to September of 2007. In December of 2007 she wanted a different mounting. A Michael Ritani "platinum" setting with SI 1 G premium cut round diamonds which Ritani sells for $2500 by itself. They expressed their financial issues with us and though they really wanted the mounting which alone cost three times that of the previous setting wanted to upgrade the purchase and asked if we would please give them a lower price.In May she tried to return ring because of the birth mark which is and was always slightly visible, ( an SI2 means slightly included ) we told her we could not take a return and she really wanted a one carat now anyway. We offered Erin the opportunity to trade us back the smaller diamond towards purchasing the one carat but she expressed that she did not want to pay any additional money. This was preposterous as a one carat alone is a one in one million diamond where a 3/4 is a one in one hundred gem. Every attempt was made in good faith by my company to satisfy this client and her web posting is full of gross misrepresentation of the facts.I personally as Director of Operations, extended their financing an additional 3 months, took an extra $224 off the previously purchased diamond because the Ritani rings have limited discounting as designer items with set pricing guaranteeing superior values for customers. Even so we allowed an extra 10% as well off the Ritani setting for our "valued" customers.For her to suggest that a Platinum mounting worth $2495 and a TRUE certified 3/4 diamond worth $3995 at any respectable jeweler of which they only paid $4424 for both items would then appraise for only $2400 is both absurd and impossible.Regarding her comments about our return policy, we guarantee greater and more accurate value for gifts purchased at Farah Jewelers. We explain very plainly to our guests our limited return policy helps bring down costs but allows them ample time to compare. Desiner settings once altered by sizing or diamond setting cannot be returned. Ms. R for whatever real reason wanted to return her purchase MONTHS after the original purchase not days or weeks as alleged. They were allowed to change the original Sept. purchase in December, three months later. Given extended dating, extra discounts and every attempt was made to satisfy our guests. SincerelyMark O.

I wanted to correct the record with the posting from Ms. Erin R.First EGL is referred by some American Jewelers as the EASY GRADING LAB not Easy Grading Scale, those jewelers push IGI as "certified" you can see those products at Sam's Club, all the Sterling Stores such as Kays, JBR a Jerrod's Osterman's and the all there other names as well as Walmart and many many more jewelry providers. The IGI grading reports are primarily "appraisals" not certifications and if one takes the time to read the back of the cards and documents they actually state they were graded by an Appraiser's "Best Judgement and Opinion" as well as stating that the photograph of the product being sold "may not be your individual article".There are TWO EGL companies used in the US. Farah Jeweler's uses EGL International not the more commonly used EGL USA because the USA allows for estimated weights and measures as well as expanded "tolerances" for an "appraisers' opinion. This is the same guidelines IGI and numerous grading companies providing "certificates" uses.The diamond purchased by Mrs. R was an EGL International document, graded by a GRADUATE GEMOLOGIST, scientifically, not by an appraiser who can be within "ranges" of accuracy. It therefore has far greater accuracy since it was documented by scientific grading methods and is also the exact diamond being graded.Responding to her other allegation that her ring "appraised" for $2000 less than she paid for it. This is also a gross misrepresentation as the designer setting "Desiree" by Artcarved which has a free lifetime guarantee against defects only uses Excellent cut diamonds that are all SI quality or better in clarity and H or better in color. The mounting was made of palladium, a pure white precious metal akin to platinum with approximately 1/5 ctw. The diamond was a .71 "premium" cut princess cut, G in color and SI2 in clarity, internationally registered and well below any legitimate competitors price. The Diamond was sold for $2800 and the setting sold at a fraction above cost for only $550. But the story goes further than this.The original selection by her and her fiance was dated back to September of 2007. In December of 2007 she wanted a different mounting. A Michael Ritani "platinum" setting with SI 1 G premium cut round diamonds which Ritani sells for $2500 by itself. They expressed their financial issues with us and though they really wanted the mounting which alone cost three times that of the previous setting wanted to upgrade the purchase and asked if we would please give them a lower price.In May she tried to return ring because of the birth mark which is and was always slightly visible, ( an SI2 means slightly included ) we told her we could not take a return and she really wanted a one carat now anyway. We offered Erin the opportunity to trade us back the smaller diamond towards purchasing the one carat but she expressed that she did not want to pay any additional money. This was preposterous as a one carat alone is a one in one million diamond where a 3/4 is a one in one hundred gem. Every attempt was made in good faith by my company to satisfy this client and her web posting is full of gross misrepresentation of the facts.I personally as Director of Operations, extended their financing an additional 3 months, took an extra $224 off the previously purchased diamond because the Ritani rings have limited discounting as designer items with set pricing guaranteeing superior values for customers. Even so we allowed an extra 10% as well off the Ritani setting for our "valued" customers.For her to suggest that a Platinum mounting worth $2495 and a TRUE certified 3/4 diamond worth $3995 at any respectable jeweler of which they only paid $4424 for both items would then appraise for only $2400 is both absurd and impossible.Regarding her comments about our return policy, we guarantee greater and more accurate value for gifts purchased at Farah Jewelers. We explain very plainly to our guests our limited return policy helps bring down costs but allows them ample time to compare. Desiner settings once altered by sizing or diamond setting cannot be returned. Ms. R for whatever real reason wanted to return her purchase MONTHS after the original purchase not days or weeks as alleged. They were allowed to change the original Sept. purchase in December, three months later. Given extended dating, extra discounts and every attempt was made to satisfy our guests. SincerelyMark O.

I bought my girlfriend a pair of 1/4ct diamond stud earrings from this place and they are awesome. The quality of the diamonds was a lot better than the other stores I checked out, and they sparkled a lot more too. They even included screw on backs so she wouldn't lose them at no extra charge! I worked with Eli, the owner of the company and he was awesome!

I bought my girlfriend a pair of 1/4ct diamond stud earrings from this place and they are awesome. The quality of the diamonds was a lot better than the other stores I checked out, and they sparkled a lot more too. They even included screw on backs so she wouldn't lose them at no extra charge! I worked with Eli, the owner of the company and he was awesome!

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