Technical Support for Jaksta Media Recorder

closed captions mac

Asked by melissa atchley @ 03 May 2017 01:05 / Views: 4

Hi, I am downloading videos that come over in the .webm format. They have captions on the website. Is there a way to get them to come over when I download?

I have version 1, but will upgrade for this feature.

Thanks!

Melissa

From melissa atchley @ 03 May 2017 01:05

Hi Melissa,

If the videos you are downloading do not contain the captions, then that means they are not part of the streamed file itself and so will not be captured. This would most likely mean that they are overlaid in some way.

Do you have a link to a specific video that we can test? If it requires login info and you are OK with it, you can send the account details to us privately through the email ticket system so that we can inspect it.