Frequently Asked Questions

How Do I Place An Order? How Do I Get The Coins? What Is The Process?

Buying and receiving your Mut Coins is very simple. The following steps should help you complete your purchase hassle free.

Click your console either at the top of the page or on the home page

Select the amount of coins you wish to purchase (We do NOT cover the 10% EA Tax)

Fill out the order details. Enter the information of a worthless card (normally bronze or silver) that will placed on the Auction House for us to buy.

Set the "Starting Price" price at 3500 and the "Buy it Now" price to the amount of coins purchased. Set the Auction Duration to One Day (24 Hours) and Place up for Auction

Once your order in confirmed, the card placed on auction will be purchased, and the coins will be transferred to your account. This normally happens within 10 minutes. If for some reason it will take longer 30 minutes to deliver your coins you will be notified via email.

Can I Sell My Coins To You?

Of course! E-mail us at [email protected]or tweet us @mutqueen and a member of our team will get in contact with you. You can also click on the "SELL MUT COINS" tab and type in the required information

EA Tax Is 10% Do You Cover It?

We do NOT cover the EA Tax. With continued loyalty, we will, on occasion, cover the tax

Is This Site Legit??

100% Legit. We have earned our customer testimonials. Take a look at our reviews. Or even give us a call. We are right in here in the United States Testimonials

What Payment Methods Do You Have?

PayPal is currently our only payment method because it's the safest way of you paying and us receiving your money. Paypal has been around for years, is the number one online payment gateway and offers free accounts. Sign up at www.paypal.com.

But I Don't Have PayPal - What Can I Do?

If you don't have PayPal and can't sign up:

Go to our checkout page and click check out with PayPal

Click 'check out as PayPal guest' once you get to the PayPal screen, this will allow you to use your Visa card or other debit cards to pay for the coins

How Can I Contact You?

Click Here - Or at the bottom of any page click the "Contact Us" tab. There will an email address, a Twitter Account, Skype Account and even a Phone # you can get ahold of us on!

Can I Pay In Currencies Other Than USD?

Yes. Though our prices are in USD other currencies such as the EURO or the POUND can be used to make purchases. The price will be auto-converted at checkout to your currency. You don't have to do anything special

How Long Does It Take To Get/Deliver My Coins?

Most deliveries are completed within 10 minutes. If it will take longer than 30 minutes to complete your order, you will be notified via email. It may take up to three hours to deliver coins on rare occurrence.

Please keep in Mind: There is a possibility it can take up to 24 hours if the EA servers are down or if team members are not able to get online because of their internet service providers.

Past 24 hours, we will give you a full refund plus 10% of the purchased amount in coins

110% Delivery Guarantee? What Is That All About??

Customer service is #1 to us. If we can't deliver your coins within 24 hours from the time purchased, we will refund your money 100%, no questions asked, plus give you 10% of the purchased amount in coins.

This does not include EA Server and game update issues

This does not include our internet service providers being down

This does not include act of God and War

REFUND POLICY

After purchase and delivery/transfer of coins, NO REFUNDS will be given.

Buying and Selling Coins is against EA (the maker of the game, Madden 19) terms of service. If caught by EA, your account can be suspended or banned.

We firmly believe in our service for buying as a faster, less expensive and more logical way to build your Madden 16 Ultimate Team. We take every precaution to ensure your coins are delivered safely, but we assume no liability and will issue no refunds if your account were to get banned or suspended due to buying coins.

We are very trusting of our customers and keep records of our correspondence and transactions. We record a video and take a picture of purchasing every player to ensure we are both safe

If we are not able to deliver your coins within 30 minutes of purchase, you will be notified via email. If we are not able to deliver your coins within 24 hours you receive a full refund and 10% of the purchased amount in coins as our apology (SEE 110% GUARANTEE)

IMPORTANT NOTICE:

Buying and Selling Coins is against EA (the maker of the game, Madden 19) terms of service. If caught by EA, your account can be suspended or banned.

We firmly believe in our service for buying as a faster, less expensive and more logical way to build your Madden 19 Ultimate Team. We take every precaution to ensure your coins are delivered safely, but we assume no liability and will issue no refunds if your account were to get banned or suspended due to buying coins.

The 10% tax that EA charges as a transaction fee will be covered buy you, the buyer.

After buying Madden 19 Coins, please ensure that the card you listed on the Auction House exactly matches the information you entered during the buying process. This will ensure the delivery can be made the quickest.

Remember:

3500 starting bid

24 hour auction

'Buy it Now' price is set to the amount of coins purchased

Anyone buying coins is agreeing that they are 18 years or older or have parental consent. Please double check all information submitted. Due to the numerous and frequent fraudulent activities we are experiencing in this business, we may have to verify additional information. This may include additional emails verifying identity and purchase, or a valid phone number. We are currently not doing business with anyone who does not have a verified address and/or phone number. If the paypal/credit/debit card name and email used for payment is different from the recipient on the Order, we cannot fill the order until it is verified. This is to ensure the safety of our customers and our business. Please feel to call before the order or even email us to verify the purchase so we can deliver the coins as quickly as possible