コメント（41件）

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worked for many call centers… (haha yes im asian and worked in a call center… go figure) but most of these are outdated as it was done pre 2008… best way is to just stay calm and dont be a smart ass and usually the agent will sort it (never ask for a manager as youll never get one unless its beyond all means)

i have a couple different things i do. for the credit card machine at work, telemarketers are always calling claiming they can save us money by switching to them. after repeated times of me telling them i wasn't interested, i decided to just tell them yes i was very interested. then i put them on hold and leave them there….for chase bank that always seems to want to do a "quick survey" i just tell them my time is valuable and that i would do their survey for a fee of $150, otherwise they they need to move on.

ok don't waste your time doing what he is telling you, if they call you on your cell phone , just block the #, on a home phone it takes a bit more. You ever get one of them calls where you answer and there is nothing, not a single sound at all, then after like 10 seconds it just hangs up? Most likely this is a call centers automated system that is designed to do 2 things , 1) It tells the call center when the best time to call you is, it is also designed to remove #s that are associated to a fax machine, this way they don't waste time on calling fax machines, but this is also your solution. when you answer and no one is there, start pushing random #s on your keypad for about 5 seconds and then set the phone down and hang it back up about a minute later , this tells the machine that the number is a fax machine and removes your # from there call centers machine. I got that from Andy Rooney, yes the guy that used to do the last segment on the TV show 60 seconds. I went from getting as many as 15 – 20 calls a day to getting less than 5 in 2 weeks in about 1 months time.

No "secret code" will put you straight through to a human being if all the lines are busy. It's unlikely that anyone you speak with will be obligated to give you their direct number or anybody else's. If a customer is being unreasonable the agent may well refuse to put the customer through to their supervisor or another senior member of staff. Asking for the name of the person you're speaking to and being polite is great advice.

2008 feels like a long time ago. This info is just tips on how to navigate the massive maze that is a call center. Information is still relevant although if everyone used shortcuts like this the wait time would be the same. As many have pointed out there are no actual hacks here (sorry tech enthusiasts) unless by hacking you mean saving time by speaking to call center reps faster.

Too bad the IVR shortcuts mentioned in this video have all been abandoned since this video came out, and now mostly result in the IVR either hanging up on you, or starting it's long, boring, trite spiel over again. Companies sure love to punish you for thwarting their malice.