Why Neal Cohen May Be A Perfect Fit As Metro GM

Neal Cohen is expected to be named Metro's new GM in the coming days. Transportation reporter Adam Tuss has learned why some think he is a perfect fit. (Published Thursday, Oct. 29, 2015)

To fix Metro, its board is looking far outside of public transportation for a person who understands big projects -- and public scrutiny.

A day after News4 broke the news that Neal Cohen, a former executive with aerospace company ATK, was the Metro board's choice for a permanent general manager, industry experts and some riders' groups are expressing their interest.

Cohen's contract has not yet been finalized. But if Cohen takes over Metro, the aerospace exec may find familiar complexities at a major transit system.

"I think the aerospace industry is the most complex industry in our economy," said Sterling Phillips, an aerospace consultant. "Someone who has succeeded as an executive in that business has dealt with a lot of moving parts and a lot of complexity."

In both aerospace and public transit, profit margins are low and customers can be difficult to keep.

This isn't the first time that Metro has thought about hiring from outside public transit. And the unconventional hiring has intrigued Metro workers and riders; the WMATA Riders' Union issued a statement Thursday saying it was "cautiously optimistic" about the choice.

And the riders union said it hopes Cohen will become a regular Metro commuter -- if he isn't already -- "so that he experiences and understands the issues that riders face daily."

Metro riders aren't asking for much, just reliable and safe trains that are relatively painless to ride.

"Listen to your customers," said Metro rider Alex Lara, a Metro rider. When its cold, put on the heat; when it's hot, have the air conditioning on and make there be more trains for everyone who wants to get on the train"

Service improvements also would be appreciated. As News4 interviewed riders Thursday about Cohen at the Dunn-Loring station in Virginia, the passengers we talked to struggled to understand Metro's announcements in the station.