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Passengers need to know how to get around, and you need to know your passengers.

How do you know that the passport or ID card a passenger gives you is valid or even real? How do you know that a passenger is authorized to enter priority facilities e.g. first class lounge? How do you know that a passenger who checked-in online is going to the departure gate? There are many questions leading up to the time a passenger boards an airplane. We’ll show you how to answer all of these questions.