Order Instituting Investigation on the Commission's own motion into the operations, practices, and conduct of Telseven, LLC, Calling 10 LLC dba California Calling 10,

(U-7015-C), and Patrick Hines, an individual, to determine whether Telseven, Calling 10, and Patrick Hines have violated the laws, rules and regulations of this State in the provision of directory assistance services to California consumers.

2.Respondents May Be Offering a Pay-Per-Call Service in Violation of Federal Law, Which May Constitute Unjust and Unreasonable Service in Violation of Section 451 and Commission Norms.. 28

3.Respondents May Also Be Hoarding 800 and Other Toll-Free Numbers in Violation Federal Law, Which May Also Constitute Unjust and Unreasonable Service in Violation of Section 451 and Commission Norms. 30

E. Billing Violations - Failure to Place Complete and Accurate Information
about Their Charges, and Identity of Service Provider, on Consumers'
Bills, Violates Public Utilities Code §§ 451 and 2890. 35

F. Any USF surcharges Collected from Customers But Not Remitted to the
Federal Universal Service Fund Would Constitute an Unjust and
Unreasonable Billing and Collection Practice. 38