Website Terms and Conditions of Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

These Terms and Conditions of Use (the Terms), together with the documents referred to in them, tell you how you may use our website, www.robinsonpelham.com (the Site). Please read these Terms carefully before you start to use our Site, as they will apply to your use of our Site.
By using our Site, you confirm that you accept and are bound by these Terms and the documents referred to in them, including our Cookie Policy and Privacy Policy .
If you do not agree to these Terms of use, you must not use our Site.

OTHER APPLICABLE TERMS

These Terms refer to the following additional terms, which also apply to your use of our Site:

Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Site, you consent to such processing.

Our Cookie Policy, which sets out information about the cookies on our Site.

If you purchase products through our Site, our Terms and Conditions of Supply will apply to such purchase.

INFORMATION ABOUT US

The Site is operated by us, Robinson Pelham Limited, a company registered in England and Wales under company number 03092579 and with its registered office at 39 Elystan Street, London, SW3 3NT, United Kingdom. Our VAT number is 668126515.

CHANGES TO THESE TERMS

We may revise these Terms at any time by amending this page.
Please check this page from time to time for any changes we make, as they are binding on you

CHANGES TO OUR SITE

We may update our Site from time to time, and may change the content at any time. However, please note that any of the content on our Site may become out of date, and we are under no obligation to update it
We do not guarantee that our Site, or any content on it, will be free from errors or omissions.

ACCESSING OUR SITE

We do not guarantee that our Site, or any content on it, will always be available. We may suspend, withdraw, discontinue or change all or any part of our Site without notice. We will not be liable to you if for any reason our Site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our Site.
If you choose to access our Site from outside the United Kingdom, you are responsible for compliance with any applicable non-UK laws.
We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at emily@robinsonpelham.com or telephone us on +44 (0)207 8283492.

YOUR ACCOUNT AND PASSWORD

If you choose, or you are provided with, a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to anyone.
We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
If you know or suspect that anyone other than you knows your username or password, you must promptly notify us; and we strongly advise that you change them immediately.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. That material is protected by copyright laws and treaties around the world. All such rights are reserved.
You may download and print materials from the Site however you must not in any way modify any materials that you print off or download.
Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.
You must not use any part of the content on our Site for commercial purposes without obtaining a written licence to do so from us or our licensors.

TRADE MARKS

The use by you of any trade marks that appear on the Site is strictly prohibited unless you have our prior written permission.

NO RELIANCE ON INFORMATION

The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely.
Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up-to-date.

LIMITATION OF OUR LIABILITY

Nothing in these Terms excludes or limits our liability for:

death or personal injury caused by our negligence;

our fraud or fraudulent misrepresentation; or

any other liability that by English law cannot be excluded or limited.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Site or any content on it, whether express or implied.

We will not be liable, on any theory of legal liability, for any of the following arising out of or in connection with your use or inability to use the Site:

losses that were not caused by any breach of these Terms or negligence on our part;

any business loss (including loss of profit); and

any indirect loss that was not foreseeable to both you and us when you began using the Site.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any content on it, or on any website linked to it.

Different limitations and exclusions of liability will apply in respect of the supply of any products by us to you, which will be set out in our Terms and Conditions of Supply.

LINKING TO OUR SITE

You may link to our Site subject to the following conditions:

that it is fair and legal to do so;

the website from which you link to the Site does not contain content that is controversial, offensive, or in breach of any UK or non-UK law;

you do not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists; and

you do not misrepresent information about us.

If you choose to link to the Site, you shall fully indemnify us for any loss or damage suffered as result, and for any breach of these Terms.

We reserve the right to withdraw linking permission without notice, in our absolute discretion.

THIRD PARTY LINKS AND RESOURCES IN OUR SITE

We have no control or responsibility for the content of websites linked on our Site. Such links should not be interpreted as endorsement by us of those linked websites and we will not be liable for any loss or damage that may arise from your use of them.

APPLICABLE LAW

These Terms, their subject matter and the formation of any contract based on them, shall be interpreted in accordance with and governed by the laws of England and Wales.

We will try to resolve any disputes relating to your use of the Site quickly and efficiently. If you are unhappy with the way we deal with any dispute and you want to issue court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction.

Robinson Pelham news

Returns

We know you will love your Robinson Pelham jewel, but should you have made the wrong selection you can return your item within 14 days and we will be happy to arrange an exchange or a full refund for you (please be aware that we cannot refund the initial delivery/insurance surcharge).

Please call us on +44(0)20 7828 3492 stating the reason for your return, and pack your parcel securely in the original Robinson Pelham box. We strongly recommend you use recorded delivery or another secure method of delivery for this. Unfortunately, we cannot be held responsible for non-delivery of returned goods.

Please note that we cannot offer a refund or exchange on special order items or items that have been engraved or personalised at your request.

If, for any unfortunate reason, your jewellery is faulty, then we will happily exchange like for like or arrange a full refund for you, including the initial delivery/insurance surcharge.

In order for you to receive your replacement item or your refund, we will need to receive the faulty item in its original packaging. We highly recommend that you use recorded delivery or another secure method of delivery for this. For international customers, we can arrange the collection of your faulty goods. Unfortunately, we cannot be held responsible for non-delivery of returned goods.

Please return your item of jewellery to:

Robinson Pelham Ltd

39 Elystan Street

London

SW3 3NT

UK

For security reasons, we do not store customer credit/debit card details at Robinson Pelham. Therefore, on receipt of your returns form, we will contact you by phone and ask for your card details in order to arrange the refund via the original payment method. It may take 5 to 7 working days before your transaction appears on your statement.

Delivery

Collect

Your jewellery will be available to collect from our flagship store. You will need to bring your order number and photographic identification for security purposes.
Our address is 39 Elystan Street, London, SW3 3NT.
Opening hours are:
Monday to Friday, 10am until 5.30pm.
Please email (link) to let us know when you would like to come in and collect your jewels.

First Class 3-5 Days

This option is only available for goods under £500. Insurance is not included and the items will be posted at the customer’s own risk. If you would prefer insurance, please select the Special Delivery option. Or, FedEx for
International deliveries.

Royal Mail Special Delivery

This option includes insurance and is only available for goods being delivered within the UK and requires a
signature upon delivery. However, we strongly recommended that customers inspect their goods before signing for delivery to ensure full insurance cover. Goods are usually delivered before 1pm the following day.

FedEx

This option includes insurance up to the value of £5,000 but it is only available to customers who are outside the UK. However, we strongly recommended that customers inspect their goods before signing for delivery to ensure full insurance cover. Goods are usually delivered between 3-5 days. If you would prefer a higher level of insurance please select either Brinks or Malca-Amit.

Brinks

Items are delivered securely to your door, whether in the UK or abroad and fully insured throughout. Speed of
delivery is dependent on the final destination of the package.

Malca-Amit

Secured Delivery ensures that the goods are safely delivered, door to door, anywhere in the world. Full insurance is provided and speed of delivery is dependent on the final destination of the package.

Returns

We know you will love your Robinson Pelham jewel, but should you have made the wrong selection you can return your item within 14 days and we will be happy to arrange an exchange or a full refund for you (please be aware that we cannot refund the initial delivery/insurance surcharge).

Please call us on +44(0)20 7828 3492 stating the reason for your return, and pack your parcel securely in the original Robinson Pelham box. We strongly recommend you use recorded delivery or another secure method of delivery for this. Unfortunately, we cannot be held responsible for non-delivery of returned goods.

Please note that we cannot offer a refund or exchange on special order items or items that have been engraved or personalised at your request.

If, for any unfortunate reason, your jewellery is faulty, then we will happily exchange like for like or arrange a full refund for you, including the initial delivery/insurance surcharge.

In order for you to receive your replacement item or your refund, we will need to receive the faulty item in its original packaging. We highly recommend that you use recorded delivery or another secure method of delivery for this. For international customers, we can arrange the collection of your faulty goods. Unfortunately, we cannot be held responsible for non-delivery of returned goods.

Please return your item of jewellery to:

Robinson Pelham Ltd

39 Elystan Street

London

SW3 3NT

UK

For security reasons, we do not store customer credit/debit card details at Robinson Pelham. Therefore, on receipt of your returns form, we will contact you by phone and ask for your card details in order to arrange the refund via the original payment method. It may take 5 to 7 working days before your transaction appears on your statement – this