Keurig 2.0 Brewer Not Working – Not Pumping Water – Not Brewing

PROBLEM: Our Keurig 2.0 is not working. My Keurig 2.0 is not compatible with certain k-cups. We bought some off brand k-cups and they do not work. It says OOPS NOT COMPATIBLE. So we put those aside and we tried the ones that Keurig approves of but it will still not brew any of them correctly. It does NOT say incompatible, it shows the screen to choose cup size and brew strength. However, when we press the BREW button, it will not brew any type of approved Keurig k-cups. A small amount of water comes out but it does not pump the water or brew correctly. The water that does come out is hot so I know the heater is working. The screen works just fine. It only dispenses a small amount of coffee when it gets to the drip portion. Nothing happens during the main dispensing portion. I have only had this Keurig for 1 month. Did the incompatible k-cups break the coffee maker?

Keurig 2.0 Not Working – Not Brewing – Not Pumping Out

ABOUT INCOMPATIBLE K-CUPS: The k-cups that are not compatible with Keurig 2.0 will not break your coffee maker. The incompatible k-cups may not have the proper label on them and therefore the Keurig rejects them with the OOPS message. It will simply tell you they are not compatible and you need to use the approved k-cups. If you try and use a k-cup that is not compatible with Keurig 2.0, it will say OOPS!…

Keurig OOPS

SOLUTION FOR KEURIG NOT WORKING:If your Keurig 2.0 is plugged in, the water has pre-heated, the screen is lit up and you press the large BREW button, and it does not brew the coffee or pump out the water as it should, you have may have a clog somewhere in the machine. If you are using the approved k-cups and the coffee maker still will not brew or pump the water correctly, you most likely have a blockage somewhere and the coffee maker needs to be cleaned out or reset. Try the methods below to either reset or clean out your Keurig.

Keurig 2.0 Brewer Not Working? Try The Fix Tips Tricks Below:

1 – Power the machine ON to OFF to ON (Powering off can reset the coffee maker)

2 – Unplug the coffee maker from the wall outlet for 5 minutes (This may reset the circuit boards in the machine)

3 – Clean the k-cup area (Use a damp cloth and wipe out the inside of where the k-cup is inserted as it may be clogged and causing the no brewing issue)

4 – Use the plastic needle cleaning tool that came with your Keurig (This device cleans the needle and may clear the clog)

5 – Unplug the Keurig and use a paperclip to clean the needle. Bend the paperclip and insert it into the needle hole to unclog any coffee grounds or debris. Be careful using the paperclip as you can damage the needle on the coffee maker. (Run a test brew to see if the Keurig is now working properly)

6 – Unplug and disassemble the Keurig. Turn it upside down and lightly bang on the bottom. (This may loosen any coffee grounds or another debris that may be clogging or preventing the coffee maker from working properly)

7 – Re-seat the water container (Remove the water reservoir and put it back in place so the machine senses it)

8 – Run a HOT water cycle with no k-cup inserted (This will tell you if there is a clog or blockage internally)

9 – Descale the coffee maker (Coffee grounds may be clogging the Keurig and or hard water may be clogging the tubing or needle)Add 8 ounces of vinegar to the water tank and brew 4 times. Next, fill the water reservoir with drinking water and brew large cups of only water until the water reservoir is empty. By doing this it will flush out any vinegar taste from the machine. When you are finished running water through the machine, the needle should be cleaned out and the clog will be eliminated.

10 – Blow air into the nozzle with a straw. The air flow can push away any debris or coffee grounds that could be jamming the needle. If simple air does not work, you can blow water with vinegar using the straw into the nozzle to try and clear the blockage. (After doing this, run a test cycle brew to see if the Keurig is now working properly)

11 – IF ALL FIX METHODS FAIL – Call Keurig at 1-866-901-BREW (2739) or email them at CONTACT KEURIG and see if the brewer is still under warranty. When you call, the recorded message will not say anything about warranty claims. Listen for when the recorded call says REPLACEMENT PARTS and press that option. Give the Keurig call service center representative the SERIAL NUMBER of your Keurig Brewer. (Serial number is usually located behind the water reservoir) They will then look in the database and see if your Keurig Brewer is still under warranty. If it is under warranty, they will send you a replacement brewer but only in black for some odd reason. They do not require you to send the complete coffee maker back, only the k-cup pack holder.

NOTE: If you call Keurig and they agree to send you a new 2.0 brewer… Here is exactly what it says in the email once you are approved to get a new Keurig brewer if still under warranty…

“Thank you for contacting Keurig. We are sorry that you were having a problem with your brewer. Your replacement is in process and you will receive it within 3-7 business days. Please return either your K-Cup® pack holder or Vue® brew head to Keurig as proof that your brewer is no longer in service. We are pre-shipping your replacement brewer with the understanding that you will return this part. Please only return the K-Cup® pack holder or Vue® brew head to us within 30 days. Again, we only need the K-Cup® pack holder or Vue® brew head and not the entire brewing system.“

As you can see, in our situation they do not want the complete coffee maker shipped back. Keurig only wants the K-cup Pack Holder. So, if your brewer breaks, you will have an almost complete 2.0 brewer on hand that you can use for spare parts in the future if needed.

Having problems with your Keurig Brewer? Please leave your questions below and we will be happy to assist you in getting your brewer working again.

My Keurig Model 2.0 will not heat up. It says pre-heating but starts sp[ting out water and can only stop the water flow by pulling the plug or it will just empty the water receptacle and over fill the cups?

michele martinez, Can you explain further? Is the Keurig pumping water out or it will just not make hot water? Can you make a cup of coffee? What happens when you press the button to brew, the Keurig heats the water, and then you press the button for HOT WATER? Does the Keurig not respond? Do you get an error message? Did you leave a k-cup inside the Keurig? Is it programmed correctly for the HOTTEST water possible? Check in the INFO screen and make sure the settings are correct. -RR

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