Enyinnaya has strong financial and business understanding with commercial development successes. Some of the highlights of his executive leadership roles include: Executive Management lead in commercial development of NNPC/MPN JV 530 MW IPP; Commercial development of gas supply projects; Asset enhancement strategy; Advocacy on complex commercial, fiscal/regulatory negotiations including the Petroleum Industry Bill; Managed more N500million portfolio as Fund Manager and issued more than N200 million in Commercial Papers (thru AVC Fund Ltd, biggest Issuing House for CPs in the 1990s); Corporate Finance and Treasury leads at Allstates Trust bank; Helped in constructing factory and ran it as Plant Manager

Enyinnaya Onokala successfully developed and managed ExxonMobil Nigeria government and business relationships with National Assembly and Ministries and MDAs., while also successfully leading Management teams in complex and sensitive Trade Union negotiations, including negotiations with PENGASAN.

Mr Ikenna Odike

Chief Executive Officer

Mr Ikenna Odike

He holds a degree in Petroleum Engineering from the University of Benin, and began his career in sales and customer services in Maersk, the global shipping leader. Rising steadily through the ranks, his role expanded to included business development, relationship management and key account management across different subsidiaries. This rich experience fuelled his passion and commitment for customer service excellence, which has continued to be the driving force behind his entrepreneurial success.

In 2004, Ikenna founded U-Connect Telecommunication Service Ltd, a call center management and technology outsourcing company, which has recorded significant growth and now provides services for blue –chip clients in several sectors. On the heels of the successful launch of U-Connnect, in 2005 Ikenna partnered with Inter-Active Technologies Pty- a South Africa based Call-center Company, to set up Customer Contact Solutions Nigeria Limited. OUTCESS was appointed in the same year by Aspect Software Inc. as Channel Partner for the West African region in recognition of its commitment to the development of the call center industry in West Africa.

As an agenda-setting entrepreneur in the IT space, Ikenna understands and excels at the innovative and strategic application of digital solutions to optimize the performance of organizations.

Ike C Ibeku

Director

Ike C Ibeku

Ike is the Managing Partner in the city Law Firm of Benchmac & Ince.

A Public Private Partnership practitioner, he has built up a wealth of experience advising the Federal Government in landmark transactions that have greatly assisted in infrastructural development in Nigeria. He actively participated in the electric power sector reforms and in negotiating and concluding several successful privatisation in the sector to strategic investors and concessionnaires. He was a core member of the Benchmac &amp; Ince team as Transaction Advisors in the privatization of PHCN successor companies that revolutionized the Nigerian Power Sector. He is also a member of the legal team that is working on the ongoing Corporate Restructuring of Niger Delta Power Holding Company and private sector participation in the operation and ownership of the National Integrated Power Projects (NIPP) generation assets and investment protection of NIPP gas, transmission and distribution assets.

Currently, he is on a World Bank funding for providing legal support to the Nigeria Bulk Electricity Trading Plc (NBET) to enhance their negotiating capacity in respect of certain Power Purchase Agreements (and ancillary documents) to be entered under the Nigerian electricity &amp; Gas improvement project. He is also advising the German Agency for International Coperation, Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) on Competitive Procurement System for IPP Renewable Energy Generation Capacity in Nigeria.

Ike is also providing legal consultancy to several United States Agency for International Development (USAID) projects in improving infratstructure in Nigeria.

He seats on the boards of a number of Nigerian Companies providing necessary support. An avid golfer, he believes in achieving excellence in all endeavours of life.

BOARD OF DIRECTORS

Chief Enyinnaya Onokala

Chairman

Enyinnaya Onokala is a graduate of Fitchburg State University, Fitchburg, Massachusetts USA. He also acquired a masters’ degree in chemical engineering at The City College of New York City, University of New York, USA.

Mr Ikenna Odike

Chief Executive Officer

Ikenna Odike is a visionary technology entrepreneur and the Founder of Outcess Solutions Nigeria Limited (formerly CCSNL). He has built a diverse career in sales, business development and customer across industries, including oil and gas, logistics and IT.

Ike C Ibeku

Director

Ike is the Managing Partner in the city Law Firm of Benchmac & Ince. A Public Private Partnership practitioner, he has built up a wealth of experience advising the Federal Government in landmark transactions that have greatly assisted in infrastructural development in Nigeria.

Adeleye Adeyemi

Manager, Quality Assurance and Training

Adeleye Adeyemi

Adeleye is a graduate of Geology from Adekunle Ajasin University, Akungba, a certified and seasoned training effectiveness consultant, a thorough-bred Customer Service and quality assurance expert with over 9 years of diversified experience in customer service, HR-Training, process monitoring and improvement and in the telecommunication domain.

He has a broad view of the Customer service delivery operations value chain from Call Centre operations, Training/Learning and Development, Training Interventions, Training Delivery, Performance monitoring, as well as Quality Assurance. Adeleye is a force to reckon with after being in the business of delivering quality customer service. He has been involved in Customer Service projects across Telecoms (Airtel), BPO (Ison BPO) and Banking domains (Heritage Bank, FCMB &UBA).

Bello Olukayode

Manager, Administration.

Bello Olukayode

Olukayode is a graduate of International Relations from Houdegbe North American University.
He is a versatile administrative manager with years of experience.
He applies exceptional organizational skills while overseeing both large and smaller team.
He is a trained health, safety and environment management personnel.
He is focused on ensuring efficient office operations through effective management methods.
He has a proven track record in facility management and procurement.

Busayo Odeniran

Finance Manager

Busayo Odeniran

Busayo is a dynamic & result oriented Professional Accountant with more than 9+ years of experience in accounting systems, internal control, financial account administration, and customer relationship management. Outstanding hands-on strategist distinguished for conducting detailed evaluations of accounting and financial procedures to implement processes that improve efficiency. Committed to increasing revenue, maximizing performance and providing the highest levels of service, dedicated to meeting goals and exceeding expectations.
His professional career has taken him to various organizations spanning FMCG, consulting, advertising and Healthcare sector before taking up appointment as Finance Manager with Outcess Solutions Nigeria Limited in 2017. He is graduate of accounting with membership of the Institute of Chartered Accountants of Nigeria (ICAN), He attended several training's and he is a certified IFRS accountant. His deep knowledge of accounting has been used tremendously to transform the accounting functions of Outcess Solutions Nigeria Limited and he remains focused in ensuring timely financial reporting, Internal controls, Cost controls, corporate financial management efficiency. His other areas of strength include but not limited to Accounting & Finance, Staff Supervision & Training, Treasury Management, Strategic Planning, Financial Support, Asset management, Billing & Invoicing, Analytical & Problem Solving, Client Relations. At home , he enjoys listening and rehearsing with his guitar to his choice of music (Guitar Jazz). He is happily married with two lovely kids.

Ikenna Odike

Chief Executive Officer

Ikenna Odike

Ikenna Odike holds a degree in Petroleum Engineering from the University of Benin, and has participated in several management trainings and seminars both locally and internationally.

Ikenna has vast business background in the Nigerian economy having served in various capacities in the Customer service and sales role for more than 7 years at the largest shipping line in the world. He started his career as a sales and customer service executive, after graduation. While there, he contributed immensely to the development of several other investment subsidiaries, before he founded U-Connect Telecommunication Service Ltd (call center training, personnel, processes and Technology Company). In 2005, he partnered with Inter-Active Technologies Pty (A South Africa based call center company with more than 15 years’ experience) to set up Customer Contact Solutions Nigeria Limited (an Information and Communications Technology Company). In the same year OUTCESS was selected by Aspect Software Inc. to be a Channel Partner for the West African region in recognition of our commitment to the development of the call center industry in West Africa.

Jane Ebhodaghe

Manager, Customer Service and Internal Sales

Jane Ebhodaghe

Jane Ebhodaghe holds a degree in Accounting from Ambrose Ali University and has attended several management and customer service trainings.

She is an astute and result driven professional with 7+ years of Customer Service, Key Account Management and Business Development experience in IT and Telecom sectors. She is passionate about building great brands through customer engagement and implementing marketing strategies with cutting-edge technology solutions. She consistently achieved high customer satisfaction rankings, improved processes, and excellent team coordination skills. She started her career as a sales and customer service personnel in Airtel Retails shop and franchise where she grew to the position of Acting Manager in one of the Retail shops. She currently heads the Customer Service and Internal Sales department at Outcess.

Kabir Olatoke

Head, IT & Support

Kabir Olatoke

Kabir Olatoke has had a rich and diverse career in the ICT. Beginning his career as an IT officer in Zenith Bank and later moving to OUTCESS in its formative years, he has grown to become an outstanding and multi-disciplinary ICT professional.

Over his 15-year career, he has been involved in designing implementing and managing projects for large corporates in different industry sectors including financial services, telecommunications, manufacturing and retail. As a result of diverse and deep experience, Kabir has built a high level of proficiency in disciplines such as: Project Management, Design, maintenance and management of call/contact centers, Skype for business implementation, Aspect Unified Communication engineering, Asterisk PBX installation and configuration, and Microsoft Dynamic CRM software application Configuration, Unified Communication, IP-PBX Service networking, Infrastructural Management, and System Centre Configuration management and Networking.

He has participated in various local and international trainings programmes including Microsoft Unified Voice Ignite Training (Bur Dubai, UAE) and Aspect Unified IP 6.6 Installation and configuration (Midrand South Africa). He is a certified Microsoft professional and holds numerous certifications in Aspect UIP 7.1 Implantation and Configuration; MS Windows Server 2008 R2 Networking Infrastructure; Aspect Unified IP 6.6 SP1 Installation and Configuration, Aspect UIP System Fundamental, Windows Server 2003 AD (MCP); Microsoft Office Communications Server 2007 Configuration (MCTS), Microsoft Lync 2010 -2013, Design Window Server 2003 AD Network Infrastructure (MCP) and CompTIA A+ certification. Kabir obtained a National Diploma in Electrical Engineering and a Higher National Diploma in Electronics/Telecommunications Engineering both from Kaduna Polytechnic, Kaduna State. He also has a Post Graduate Diploma in Computer Engineering from Ladoke Akintola University of Technology, Ogbomosho, Oyo state. As Head of IT and Support at Outcess, Kabir provides leadership in the design, implementation and management of CRM solutions to our clients, as well as driving all our IT support services.

Victor Turton

Head, Contact Centre Operations

Victor Turton

Victor Turton has a B.Sc. (Ed) in Economics Education from Olabisi Onabanjo University, Ago-Iwoye, Ogun State. He is also a Chartered Economist – an Associate Member, Institute of Chartered Economists of Nigeria (ICEN) He is a student member of Chartered Institute of Taxation of Nigeria (CITN), currently working towards becoming a chartered tax practitioner.

He forayed into the customer service domain in 2009 as a CSR with Zain Nigeria, and since that venture, he has built a career in customer service/experience. Victor Turton is a customer focused individual with years of experience in the customer service domain, dealing with diverse client base. His work experience spans people and operations management, performance management, reporting, telemarketing, training, mentoring, and delivering qualitative customer service with a focus on customer experience.

He is keen to deploy talent and skills in challenging and dynamic environments, relentlessly seeking improvement prospects and implementing continuous improvement initiatives. Setting high goals and ability to deliver high value results. He has a passion for helping to unleash the zeal for excellence in people by availing himself to coaching, mentoring and people development.

MANAGEMENT TEAM

Adeleye Adeyemi

Manager, Quality Assurance and Training

Adeleye is a graduate of Geology from Adekunle Ajasin University, Akungba, a certified and seasoned training effectiveness consultant, a thorough-bred Customer Service and quality assurance expert

Bello Olukayode

Manager, Administration.

Olukayode is a graduate of International Relations from Houdegbe North American University.

He is a versatile administrative manager with years of experience.

He applies exceptional organizational skills while overseeing both large and smaller team.

Busayo Odeniran

Finance Manager

Busayo is a dynamic & result oriented Professional Accountant with more than 9+ years of experience in accounting systems, internal control, financial account administration, and customer relationship management.

Ikenna Odike

Chief Executive Officer

Ikenna Odike holds a degree in Petroleum Engineering from the University of Benin, and has participated in several management trainings and seminars both locally and internationally.

Jane Ebhodaghe

Manager, Customer Service and Internal Sales

Jane Ebhodaghe holds a degree in Accounting from Ambrose Ali University and has attended several management and customer service trainings.

Kabir Olatoke

Head, IT & Support

Kabir Olatoke has had a rich and diverse career in the ICT. Beginning his career as an IT officer in Zenith Bank and later moving to OUTCESS in its formative years.

Victor Turton

Head, Contact Centre Operations

Victor Turton has a B.Sc. (Ed) in Economics Education from Olabisi Onabanjo University, Ago-Iwoye, Ogun State. He is also a Chartered Economist – an Associate Member, (ICEN)

About Us

Outcess is an integrated customer engagement and business process outsourcing company.