Printing labels

Yes—when you print shipping labels from eBay, you receive a discounted rate that varies depending on the carrier you choose.

Please note that in order to receive the discounted rate, you must print your labels from within My eBay by finding the item you sold and selecting Print shipping label from the More Actions drop-down menu.

Yes. The dialogue window that appears when you're ready to print your label allows you to print another at no cost in case the first one didn't work out. It's best to leave this dialogue open until you're sure the label has printed properly. If not, you should be able to re-print the label from your transaction history on PayPal.

Once you’ve listed an item, you can only adjust your handling time if no bids or orders were placed on the item. If a bid or order has been placed, you’ll no longer be able to adjust your handling time.

While uploading tracking helps eBay calculate your on-time shipping metric, it's still up to you to make sure your package is scanned by your carrier within your stated handling time. Tracking alone does not meet your handling time commitment.

If you don't think you're going to meet your stated handling time, consider using an expedited shipping service to make sure your buyer still receives the item within the estimated delivery date. Either way, you should contact the buyer to let them know what's going on and when they can expect their item.

There's no guarantee that, just because you’ve dropped off your package at your shipping carrier’s office before 11:59:59 pm PT, it will be scanned before that time. That's why it's important to check your carrier's business hours and drop off your package while they’re open, so it can be scanned before 11:59:59 pm PT that day.

We hold our sellers accountable for the aspects of the shipping process you can control: using the shipping service specified in your listing, shipping within the stated handling time, and uploading tracking.

Your carrier's acceptance scan is just one of three checkpoints we use to determine whether your item was shipped or delivered on time. You need just one for your item to be considered as delivered on time:

Acceptance scan within your stated handling time, or

Delivery confirmation by estimated delivery date, or

Buyer response that item was delivered by the estimated delivery date

When we don't have any of the above, we check to see if delivery confirmation shows the item was delivered late or if the buyer confirms that item was delivered late.

If we have no response from the buyer and no tracking information, the transaction will not be included in the on-time shipping calculation and won’t be considered on-time or late.

Shippo labels

Shippo is a leading API and dashboard for shipping. Shippo offers a rich set of features for shippers, both through their website and their API. Their technology powers millions of packages per month, bound to over 190 countries. The new Shippo labels platform will set the stage for new eBay features and carriers in the future.

You can use Shippo to access discounted Canada Post rates and print shipping labels to anywhere that Canada Post ships to. If you have other carrier accounts, you can also connect them to Shippo and ship to anywhere they support. Shippo automatically generates the appropriate international paperwork you need, no matter what carrier you use.

Yes. Your Shippo dashboard will show all your recent eBay orders, regardless of the eBay site on which they were listed. So whether you list on eBay.ca, cafr.eBay.ca, eBay.com, eBay.co.uk, or most any other international eBay site, you can print Canada Post labels for these orders directly from your Shippo dashboard.

You can also access Shippo's USPS account to print US-outbound labels, or to provide a buyer with a shipping label for a return. A Shippo label fee would apply in this case.

For items sold on eBay, you only pay the cost of the shipping label itself. Once you’ve connected your Shippo account with your eBay account, eBay pays the Shippo fee for any label created from an eBay sold item.

If you decide to use Shippo to print labels for your non-eBay sales, Shippo fees will apply.

As part of the one-time setup process, you’ll be directed to an eBay page that asks you to authorize Shippo to access your eBay information. Once you’ve done this, Shippo will use your eBay sold item information to populate your Shippo dashboard, and to pre-fill buyer and item details when you print a shipping label, and to upload your tracking information to eBay. To authorize Shippo to do this, you’ll be asked to sign in with your eBay credentials, on a secure page hosted by eBay.

Once you’ve completed the one-time setup process to create your Shippo account and grant it access to your eBay listing information, Shippo will be able to access the kind of information required to fill out your Shippo dashboard—such as item numbers, title, category, price and shipping service selected for items recently sold on eBay. Shippo will also be able to access the kind of information required to build a shipping label, such as buyer name and address, package dimensions or package weight.

As a Canada Post Solutions for Small Business customer, you’re eligible to use Canada Post Expedited Parcel services. By selecting Expedited Parcel, you’ll get a superior shipping service for your buyers at exactly the same price as Regular Parcel.

Canada Post has opted to discontinue the Light Packet service through the eBay channel, however you can still send Light Packet at any Canada Post office location. We know how important Light Packet is for Canadian sellers, so eBay Canada and Canada Post have partnered up to offer additional, but we’ve secured discounts on Canada Post Small Packet services.

From now until January 15th, 2018, send your items using Canada Post Small Packet-USA and Small Packet-International-Air and you can save up to 25% off the Post Office prices. Depending on the weight and destination, these new discounted Small Packets rates are very similar to Light Packet rates. Small Packet-USA and Small Packet-International-Air services offer the same delivery times as Light Packet without the burden of the Light Packet size limits which restricted item thickness to 2cm. With Small Packet you can send any item that meets these dimensions: L+W+H < 90cm, no one side greater than 60cm. when you ship items 250g or less.

If you have a Canada Post Solutions for Small Business account, then you can associate it with your Shippo account, and you’ll always print your eBay labels at the lowest price between your own discount and eBay’s.

Canada Post contract rates for large, high-volume shippers not supported at this time.

If you have your own carrier accounts with other shipping carriers, you may enter them directly on the Shippo dashboard to access your own negotiated rates. Shippo connects to a variety of carriers, including FedEx, UPS, Purolator, DHL Express, and other international carriers. At this time, eBay’s exclusive FedEx discounts are not available on Shippo. To ship with FedEx, you will need to connect your own FedEx account.

If you wish, you can even print a label for USPS or a number of other international carriers using Shippo’s own account. This can be useful if, for example, you want to email a shipping label to a US buyer in order to facilitate a return. A Shippo label fee would apply in this case.

You don’t have to go to eBay first to print your label. If you wish, you can manage the entire process of printing labels for your eBay sold items directly from your Shippo dashboard, without going to eBay at all.

For now, PayPal labels are still accessible if you select the Print shipping label link on eBay.ca.

Once we have redirected the Print shipping label link to Shippo, sellers will no longer be able to access eBay’s label printing platform on PayPal.

Going forward, PayPal will continue to offer a generic label printing solution through its merchant services label printing flow. This service is not integrated with eBay, which means that while sellers can use PayPal’s service, buyer address data may no longer be pre-filled, and dimensions, weight, and other information from eBay available on Shippo will not be available on PayPal. Sellers won’t have access to eBay’s preferred Canada Post rates, and tracking information will no longer be automatically uploaded to eBay. Sellers looking for pre-filled addresses and wanting to take advantage of eBay’s discounted Canada Post rates for eBay orders should consider using Shippo.