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A loyal customer will go to great lengths to buy a favorite product, particularly around the holidays.

When Washington state resident Cass Adamson had trouble reaching Smoot Honey in the small town of Power by telephone or Internet recently, she left a phone message with a Tribune business reporter.

“Smoot Honey truly makes the best in the world,” she said. “But they might be missing out on some good Christmas orders.”

Adamson explained that the company’s phone voice mail wasn’t working and its website wasn’t taking orders when she tried recently.

“I called the Tribune because I wanted to get through to Smoot to see if something happened to the company,” she said. “Power is too small a community to have a chamber of commerce.”

A Tribune reporter was able to leave a voice mail message over the weekend on Smoot’s phone line, and got a prompt call Monday morning from co-owner and vice president Mark Jensen.

The company is up and running well, recovered from an extensive fire in late 2013, he said.

Jensen said the company is always glad to hear from its loyal customers, and said he already placed a call to Adamson, who planned to call back after thinking over how much to order.

Jensen can’t explain why Adamsen couldn’t get through on Smoot’s phone line, unless she called during a periodic power outage.

He checked the website and was surprised to find he couldn’t activate it himself, since they’ve been getting steady orders. Their web manager said it appears somebody tried to hack onto the site during the weekend. It’s now repaired, at smoothoney.com.

While Smoot Honey gets quite a few phone and online orders from nonresidents, such orders “are not make or break for us” as they are for other retail and online businesses, he said.

Smoot sells a lot of honey at its Power store and at grocery and other retail outlets in Great Falls, he said.

It sells a 12-ounce sweet tube of honey for $3 and a one-pound creamed honey container for $4 at the Power and Great Falls store. Its most popular honey gift pack is available in Power for $25 and can be ordered online for $38, including mail delivery costs. Cases of the other products also can be ordered.

A loyal customer will go to great lengths to buy a favorite product, particularly around the holidays.

When Washington state resident Cass Adamson had trouble reaching Smoot Honey in the small town of Power by telephone or internet recently, she left a phone message with a Tribune business reporter.

“Smoot Honey truly makes the best in the world,” she said. “But they might be missing out on some good Christmas orders.”

Adamson explained that the company’s phone voice mail wasn’t working and its website wasn’t taking orders.

“I called the Tribune because I wanted to get through to Smoot to see if something happened to the company, and Power is too small a community to have a chamber of commerce,” she said.

A Tribune reporter was able to leave a voice mail message over the weekend on Smoot’s phone line, and got a prompt call Monday morning from co-owner and vice president Mark Jensen.

The company is up and running well, recovered from an extensive fire in late 2013, he said.

Jensen said the company is always glad to hear from its loyal customers, and said he’s already placed a call to Adamson, who planned to call back after thinking over how much to order.

Jensen said he can’t explain why Adamsen couldn’t get through on Smoot’s phone line, unless she called