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Responding to suicidal callers

Helplines have an important part to play in suicide prevention. There's almost nothing more challenging for Helpline Services than responding to suicidal calls. Whatever client group your organisation supports, it's likely your call handlers deal with some suicidal calls.

How to handle callers who present with risk of harm or suicidal thoughts is a concern for helplines. It is essential that your service is equipped to identify those at risk and that your team know how best to support them. This masterclass will explore how to identify risk, practice different techniques and set up internal processes, policies and supervision. Service managers and co-ordinators attending this course will leave with greater knowledge, confidence and awareness alongside practical skills and actions to take back to their helpline.