Well the new iPhone announcement came pretty well-timed for MrsBlue and me, as our several-year old phones are in actual need of replacement with audio issues and diminishing battery life. It says something about how needlessly complex mobile providers make things (I don't think this is unique to Verizon) that I was unable to complete my order online, but was pleasantly surprised to end up talking about this with someone in Tennessee, rather than halfway around the world, and she made it a very pleasant process along the way, going so far as to credit me for a month to make up for my cell modem still being under contract.