For your safety and security, our online ordering system does not store credit card account
numbers. That information is kept safe with the credit card processor. Our AVS (address
verification system) confirms that the billing address for the credit card you are using
matches what billing address you enter in our shopping cart. If it does not match after 3
attempts, our shopping cart will lock out the user for the protection of the credit card holder.

Order with a personal check, bank check or money order. Add items you want to purchase into
the online shopping cart. Click on checkout. Enter log in or continue for new customers.
Complete billing and shipping info. Select payment by check. Print your order, make your
check payable to "FILLSERV", and mail the order and payment to:

Personal checks and business checks have a hold period of 7-10 business days until they clear.
Bank checks and money orders will be processed immediately. Returned check fee $10.00

Wire Transfer Option. No checks or credit cards -- no problem. Please
contact us and representative will contact you regarding
the transfer information.

(Please be aware: There is an additional $20 wire transfer fee applied by the bank.)

If you have any further question please check out the FAQ below or can call 866-860-3344.

Ordering and Shipping FAQs

Q: I recently placed an order and my credit card statement shows two charges from SecondWave

A: If you place an order that does not go through the first time -- usually, due to an
incorrect address information -- then the order will not be processed with our shopping cart system.
But, the card holders bank will have already placed a hold on that money until it is cleared during
the batch closing of the merchant credit card processor. It sometimes take a few days but the amount
will get credited to the card holders account.

Q: I just placed an order online and would like to know when my order will be shipped?

A: Orders are processed from 1 - 3 days, depending on stock availability. Once your order is processed it is
shipped via the carrier you selected at the time of ordering. United States Postal Service (usps.com)
usually takes about 3 - 7 business days, depending on destination. International orders shipped with USPS
will take longer. UPS orders will be delivered according to UPS shipping schedule. You can check the status
of your package at USPS.com (United States Postal Service) or UPS.com (United Parcel Service).

Q: Do you accept foreign credit cards?

A: We accept American Express, Discover Card, Master Card and VISA cards from banks
that support the Address Verification system (AVS). If your bank does not support AVS, you can
pay with the PayPal option.

Brand names, logos and trademarks are used for descriptive purposes only and remain the property of their respective owners.
Their use by us does not imply endorsement by or association with the brand name owners.

Our ink and toner cartridges are either professionally remanufactured or compatible cartridges made and tested to work perfectly in your
inkjet printer or laser toner printer. We offer our customers substantial savings over buying original inkjet cartridges and laser toner cartridges,
with savings often up to 85% off the OEM cartridge cost. We also offer our customers alternative options - you can buy remanufactured cartridges
or compatible cartridges, or you can refill your own cartridges with our inkjet and toner refill kits.