Manmohan’s
interactive style and unique ability to engage with young as well as not so
young has made him a very effective training facilitator. He has conducted a
horde of training programmes in India and the Middle East. His deep insight
into the culture of his home country – India – and that of...

Today’s business is all about people. It is about communication, relationships and about presenting yourself, your organisation and your ideas in the most positive and impactful way. Soft skills – leadership, team building, communication, decision making, time management, stress management, interview skills etc. - allow us to effectively and efficiently use our technical skills and knowledge. They improve the way we interact with our bosses, co-workers and customers/clients. That is why a strong soft skills set is considered to be very important. This book provides practical guidelines to develop soft skills, and will be useful to all who intend to succeed in their chosen profession – particularly the final year graduate/post-graduate students.

About the author

Mr. Man Mohan Joshi, M.A., M.Ed., Cert.EA, Dip.HRD, has over 40 years’ teaching, training and administrative experience. He has worked as Principal of large and reputed schools in India, Kuwait and Sultanate of Oman.

For his work on Innovative Practices in Value Education he was awarded by the National Council of Educational Research and Training, India.

He is also the recipient of the Best Teacher Award from the Govt. of Tamilnadu, India, as well as the Central Board of Secondary Education, India.

He has presented papers at various national and international conferences under the auspices of UNESCO. He has also conducted various workshops for teachers, students, parents and administrators. The topics covered a wide area viz., Leadership and Team Building, Value Education, Administration Skills, Choosing a Career, Effective Decision Making in School Administration, Effective Communication Skills, Interpersonal Relationships, Continuous Comprehensive Evaluation, Skills in Dealing with Managers, Secretarial Skills.

Currently he is working as Consultant in Arabian Institute for financial and Administrative Studies, Sultanate of Oman, and also conducts workshops for teachers, educational administrators, managers, supervisors and marketing personnel.

He can be contacted through e-mail: manmohan.joshi@gmail.com

Soft skills

Introduction

What are soft skills?

Need for soft skills

Personality development

What is personality?

Types of personality

Personality development

Elements of personality development

SWOT analysis

Goal setting

Creativity

Human values

Communication skills

Introduction

Meaning

Purpose of communication

Process of communication

Key elements of communication

Characteristics of effective communication

Tools of communication

Verbal communication

Listening skills

Speaking skills

Non-verbal communication

Dealing with conflict

Barriers to communication

Overcoming barriers

Interpersonal relationships

Introduction

Importance of interpersonal relationship skills

Types of interpersonal relationships

Uses of interpersonal relationship skills

Factors affecting interpersonal relationships

How to accommodate different styles

Consequences of interpersonal relationships

Team building

Introduction

Importance of human relations

What is a team?

Understanding behaviour

Comfort zones

Stepping stones to assertiveness

Getting to win/win

Assertiveness building blocks

Characteristics of high performance teams

Self-questionnaire

Leadership

Introduction

Meaning of leadership

Importance of leadership

Leadership relationship

Approaches to leadership

Task, team and individual functions

Functions and responsibilities of leadership

Styles of leadership

Time management

Introduction

How do you manage time?

Presentation skills

Introduction

Process

Examples of presentation language

Managing stress

Introduction

What is stress?

Recognizing stress

Acknowledging stress

Common signs of stress

Tackling the problem

Thinking skills

Introduction

Core thinking skills

Categories of thinking

Problem solving

Introduction

Need for problem solving

Skills for problem solving

Process of problem solving

Stages of problem solving

Methods of problem solving

Decision making

Introduction

Features

Scope

Purpose

Types

Process

Employment communication

Introduction

Wrting CV (curriculum vitae)

Interview

Workplace etiquette

Introductions

Behaviour at work

Personal etiquette

Using office utilities and resources

Travel etiquette

Westphalie Borgella

This is a good book which describes all aspects of soft skills.

12 maart 2019

Samuel N. Modise

A very good read.

31 december 2018

Vardis Montez

A most educational and holistic approach to soft skills. Truly a worthy reference tool for any good leader/manager.