II.1Overview of Registry Operator's
Capabilities
(RFP D13.1)

The JVTeam Story

JVTeam brings to the domain name market the combined capabilities
of NeuStar and Melbourne IT in order to provide the next generation domain name
registry through technological innovation and proven channel management
expertise by delivering the world's most advanced domain name services on a
trusted third party basis.

The Beginning

When ICANN announced its intention to initiate a formal
process to introduce new top level domains (TLDs), both Melbourne IT and
NeuStar saw a unique opportunity perfectly aligned with their individual
business goals.Independently, each
company saw itself as a strong competitor.Melbourne IT is a trusted provider of registry and registrar domain name
services and operates a shared registry system to aggregate resellers' requests
and interface to the existing registry system.NeuStar is a trusted third party provider of critical clearinghouse
services that enable communications networks to interoperate.

Similarities in experience and principles were identified
and discussed in depth.Neutrality is a
major focus of both companies and they are committed to impartiality and
fairness.Both recognize the importance
of understanding and working successfully within regulatory environments.Both companies have registry experience but
in different arenas.Each is committed
to developing and cultivating long term relationships with clients.Both are focused on technological innovation
and quality service. Both see the
Internet as a truly international public resource.In addition to the similarities, complimentary experience was
also considered.Melbourne IT is a
recognized industry leader in domain name channel management, and NeuStar is a
recognized industry leader in shared registry and data center operations.

Through the course of these discussions it became apparent
to both companies that while each was a strong competitor independently,
together they could combine their respective talents and resources to serve the
Internet community's need for a stable, experienced registry. As shown in
Exhibit II.1-1 it was this mutual recognition of overlapping core competencies
and complementary skills, combined with a desire to make a significant
contribution to the Internet that was the genesis of JVTeam.

Team Formation A Team for Success

In reviewing the evaluation criteria presented by ICANN,
Melbourne IT and NeuStar agreed that to address the issues raised in the RFP
and comply with the spirit of the request, the successful introduction of new
TLDs requires the following:

A reputation as a trusted, neutral third party
administrator to promote fair and evenhanded competition among registrars

Geographical diversity of operations to support a
global enterprise

Proven registry development and operations experience
to ensure the highest levels of quality service to customers

Proven, evenhanded policy administration expertise

Technological innovation to provide high quality
service and new features and functionality

Proven channel management expertise to facilitate early
and streamlined adoption by the registrar community

They further agreed that a successful registry operator
committed to increasing competition in the Internet must:

Understand the Internet environment

Build on the strength of its DNS experience

Have substantial database and distributed network experience

Have proven credentials in managing a significant
public database

Operate the registry with integrity in a consistent,
equitable, and neutral manner

Develop policy guidelines and long-term solutions for
secure management of vital public resources

In addition, Melbourne IT and NeuStar recognized they
shared a philosophy which incorporated a commitment to competition with a
vision of the Internet as a global resource readily available to individuals as
well as organizations.As these issues
continued to be discussed, the two companies realized their vision must become
a reality.Together they would be a
formidable team committed to the responsible, evolutionary development of the
DNS.They formed JVTeam.

JVTeam Overview and
Structure

JVTeam is a Limited Liability Company (LLC) formed by
Melbourne IT, a public Australian company, and NeuStar, a United States
corporation. JVTeam combines the capabilities, experience, and resources of
these two outstanding organizations to ensure the stability of the Internet by
providing a new generation of registry services that will provide high quality
service as well as new features and functionality beneficial to the end
user.JVTeam has the full corporate support
and financial backing of both Melbourne IT and NeuStar to successfully support
the needs of the Internet industry.

JVTeam will be managed by its own set of officers, and
will assume all responsibilities and contractual obligations for the registry
services outlined in this proposal.In
this regard we will:

Design, build, and/or customize all registry system
components

Establish and manage the network infrastructure
required

Deliver all registry services

Provide all support services: billing, customer
support, etc.

Provide overall quality assurance

JVTeam is managed and staffed by experienced, dedicated
individuals from within the industry who are keenly aware of the sensitivities
and needs of the industry including:

Experienced, neutral, and evenhanded third party
administration

Consistent service and stable systems that are
extremely reliable and secure

Sensitivity to the demands, timetables, and
ever-changing landscape of the evolving Internet environment

Subject matter expertise and experience in key
technologies

Commitment to the ongoing cooperative development of a
first-of-its-kind industry capability through a fully open, non-proprietary
environment

Awareness of the need for flexible, scalable management
and technical operations

Neutrality in a Competitive Environment

Neutrality for us is not a platitude; it is our identity,
conveying impeccable, high-quality, evenhanded service essential to the central
role we will play in the industry.We
will process extremely sensitive and proprietary data to the highest security
and confidentiality standards.We will
not provide registrar services in competition with our customers.JVTeam is committed to the promotion of
competition at the registry level and its goal is the equitable treatment of
all registrars.Our previous experience
as a registrar provides us the registrar perspective:We understand their needs, concerns, and issues. This
understanding clarifies our responsibility to act in strict adherence to the
principles of a neutral third party.All of our services will be available to all registrars on
non-discriminatory terms.Neutrality is
a belief we embrace and have embodied in the JVTeam Code of Conduct we have
developed and by which we will abide.

JVTeam intends to maximize our strengths, and leverage our
marketing power, database skills, and investment to pursue DNS related
opportunities. We are committed to the long-term viability of this company, and
the domain name registry business.We
plan to deliver quality registry operations in the most cost-effective and
equitable fashion possible. And we plan to succeed.

II.1.1Company Information
(RFP Section D13.1.1)

JVTeam, L.L.C.

Date of Formation:September 21, 2000

Legal Status:Limited
Liability Company

Established
in the State of Delaware, USA

Primary Location:1120 Vermont
Ave. NW

Washington,
DC20005

USA

Size of Staff:*See Registry Operator's
Proposal Section II.1.7

Formal Alliances:*See Registry Operator's
Proposal Section II.1.3

References:*See
Registry Operator's Proposal Section II.1.3

Corporate or Other Structure:Limited Liability Company

Ownership Structure:55% owned by NeuStar,
Inc.

45%
owned by Melbourne IT Ltd. Pty.

*As explained in the preceding section, JVTeam is a
limited liability company created to function as a registry.Therefore, to obtain formal alliance and
reference information, it is necessary to look to the history of our parent
companies which is described in detail in Section II.1.3 of this document.

II.1.2Current Business
Operations (RFP Section D13.1.2)

Services and Products Offered

Because JVTeam was formed for the specific purpose of
developing a domain name registry, it is necessary to look to the services and
products offered by our parent companies as well as the duration of their
provisioning to understand fully, the depth and breadth of our core
capabilities.This information can be
found in Section II.1.3 of this document.

Core Capabilities

The core capabilities of JVTeam are summarized on the following
chart.Our personnel have the
experience, skills, and expertise to successfully develop, manage, and maintain
a complex database required for TLD registry operations and to effectively
create, organize, and implement the comprehensive operations plan necessary to
introduce new TLDs into the marketplace successfully.

CORE
CAPABILITIES

Critical Success Factors

JVTeam Capabilities

Development
of a Robust, Full-featured Registry

Experience
in the design, development, implementation, and operation of .com.au registry

Experience
in the design, development, implementation, and operation of NPAC SMS Master
Registry

Channel
Management Expertise

Manages
over 250 User Agreements, manages, interfaces with over 4,000 Service
Providers

NeuStar's
management of over 700 telcos

Melbourne
IT's management of over 700 channel partners worldwide

Management
of vital public resources

North
American Numbering Plan Administrator providing solutions and working to
delay the exhaust of the Numbering Resource for the U.S., Canada, and some
Caribbean countries

Management
of the com.au domain name space for the commonwealth of Australia

Even-handed
policy expertise

NeuStar
is the only neutrality-certified entity in the world

Melbourne
IT's even-handed policy administration of the com.au space

Unquestioned
neutral administration of registry operations

JVTeam's
combined experience will build a robust, reliable and fully scalable system
that will effectively compete with the current gTLD system

Enhancement
of competition for registry services

JVTeam
will effectively address the current flaws with the TLD registry, thus
offering additional functionality to the end user and bringing confidence to
the new registry

II.1.3Past Business
Operations/Entity History (RFP Section D13.1.3)

JVTeam fuses the DNS management expertise, registry operations
experience, and technical database management capabilities of its parent
companies and is dedicated to ensuring the stability of the Internet by
providing a new generation of high quality registry services incorporating new
features and functions beneficial to the end user.

JVTeam's vision to make a significant, responsible contribution
to global communications by serving as a trusted, neutral Internet domain name
registry operator is derived from the high standards and business ethics
fundamental to our parent companies. Likewise, JVTeam's entrepreneurial spirit
and the confidence of our skilled, talented workforce in their ability to
deliver is an innate part of the culture from which we came. JVTeam's
passionate commitment to integrity, professionalism, and confidentiality while
providing high quality products and services to its clients is directly
attributable to the values shared by our parent companies Melbourne IT and
NeuStar.

Ownership structure:Melbourne IT is incorporated in
Australia as a public company limited by shares. Melbourne IT's largest
shareholder is Melbourne Enterprises International Ltd., a Melbourne University
Company.

History and Overview

Melbourne IT was founded on a simple yet powerful idea.
Melbourne IT is a place where highly skilled, uniquely talented people utilize
leading edge technologies to produce innovative, first-of-a-kind technology
solutions. Melbourne IT was founded in 1996 as a wholly owned subsidiary of the
University of Melbourne. At that time the company's focus was to commercialize
the University's immense IT and telecommunications expertise. From a humble
beginning, this quickly evolved into one of Australia's most respected and
successful information technology companies. This success continued in all
areas of operation throughout the late 1990s and in 1999, Melbourne IT became a
publicly traded company, expanding its customer and product base on a global
scale.

Melbourne IT is a unique technology company that constantly
seeks to learn, explore, and improve. It has an established culture of research
and knowledge, where staff members are actively encouraged to explore ideas, to
experiment with new technologies, and constantly expand the application and
usefulness of information technology.Melbourne IT employees are given every opportunity to try new things, to
be creative, to make mistakes, to learn and grow. It is a true culture of
creativity and innovation.

Melbourne IT has played a leading role in the development of
e-commerce in Australia and the Asia Pacific region, participating as a subject
matter expert in forums on many of the technology areas in which it currently
operates. It has also fostered the development of innovative technologies
through an incubator program, providing many young software engineers with an
opportunity to turn creative ideas into commercial solutions.

While technological innovation has permeated Melbourne IT's
product development, integrity and responsibility have characterized its
ongoing involvement with the global community. Melbourne IT has built its
global reputation on the strength of its interaction with customers and the
community at large. Melbourne IT has cultivated long-standing, positive relationships
with all of its clients, partners, and industry bodies throughout the world. In
addition, Melbourne IT has actively participated in the development of
standards and policies which serve to institute fairness and openness in the
application of information technology. Melbourne IT has developed leading edge
products through innovation and creativity and has built a global, successful
business on the strength of strong and trusted relationships.

Services and Products

Melbourne IT offers a diverse range of technology products
and services which can be broken down into four main categories:

1.Domain
name registration, maintenance, and related services and products

2.Advanced
telecommunications services and products

3.Incubator
program

4.Research
and Development.

Domain Name Registration, Maintenance, and Related Services and Products

com.au Domain names On
October 8, 1996 Melbourne IT became the delegated administrator of the com.au domain
space. Melbourne IT leveraged its application development, project management,
database, and networking experience to produce a domain name registration
system that is automated, scalable, and eminently reliable.

Prior to Melbourne IT becoming the administrator of the
com.au domain space, fewer than 5,000 com.au domains were registered. Because
the space is tightly restricted by the com.au domain allocation policy, every
application required manual verification for accuracy and completeness. This
resulted in long delays and threatened to hamper the growth of e-commerce in
Australia. Melbourne IT developed both front-end and back-end components of an
automated registration system and within a very short space of time registrants
enjoyed much faster service and a com.au domain name became an integral part of
doingbusiness in Australia. Melbourne
IT currently processes up to 12,000 applications each month and the space has
grown to over 190,000 domain names, making it one of the largest, most highly
prized ccTLD spaces in the world.Melbourne IT has continued to innovate by providing the world's first,
live trademark check for new domain name applicants, implementing automated
policy validation, and by providing registration services to a network of more
than 500 Australian channel partners.All of Australia's top 500 companies actively promote their com.au
address in preference to .com because Melbourne IT has successfully
differentiated com.au as a domain space specifically for genuine Australian
registered businesses. Australian and international consumers have come to
trust com.au as a domain space that has maintained the highest standards of
integrity both commercially and technically.

generic Top Level
Domains In April 1999, Melbourne IT was selected to be one of five test-bed
registrars for the introduction of competition in the .com, .net, and .org
domain spaces. On July 1, 1999, Melbourne IT launched a domain management
system called SPIN (System for Processing Internet Names) that is unique in the
industry. Unlike the highly manual legacy systems of other vendors, SPIN, the
synthesis of four and a half years experience in domain management, is a
multi-million dollar software investment engineered to be highly scalable and
rapidly adaptable to new naming rules and domain products. SPIN supports
multiple interfaces allowing channel partners of many varying technical standards
and backgrounds to easily interface to a real-time registration system.
Melbourne IT has been a pioneer in the introduction of new TLD features such as
63-character domains, enhanced domain name security, and excellent 24-hour
multi-lingual help desk support.It is
continually and rapidly customizing the registration platforms to meet the
needs of its channel partners.

Advanced Telecommunications Services and Products

Melbourne IT has also played a significant role in the
development of advanced telecommunications technologies through The Advanced
Services Application Centre (ASAC). ASAC began as an unincorporated joint
venture between Melbourne IT and Ericsson Australia. Based in Melbourne, ASAC
was established in 1995 to bring together IT and telecommunications
competencies to build intelligent network (IN) and mobile data applications.

The following is a summary of some of the achievements of
ASAC since 1995:

Development and
Installation of an Infoserver Product ASAC developed, integrated and
supported an Infoserver product known as Smart Message Services (SMS) from
concept through to commercial operation in the Telstra network in Australia.
The associated applications allow the delivery of personalized information to a
GSM subscriber using the SMS facility. The product first went into service in
1996.

Development and
Support of an Enhanced Service Node ASAC played a leading role in the
development and support of the Enhanced Service Node (ESN) platform and the
Personal Assistant (PA) application. ASAC was subsequently selected by Ericsson
Sweden to build a commercial version of Personal Assistant on an industrialized
service node.

Development and
Deployment of an Internet Gateway Platform ASAC developed an Internet
Gateway (ING) product that allows web-based control of network intelligence
applications. This product currently supports the operation of a number of
Telstra's IN services.

Development and
Delivery of IN Services to Regional Telephone Companies ASAC has
successfully developed and delivered fully integrated IN and IT applications to
Ericsson customers globally and within the Asia Pacific region.

Joint
Development of a Standard Infoserver Product ASAC has worked with Ericsson
Germany to develop the Web-on-Air Infoserver core platform and recently has
been responsible for the successful development of the meta-service Channel
Studio' that will allow the development of simple information style services.

Incubator Program

Since 1996, Melbourne IT has operated an Incubator program
to support and develop new enterprises seeking to commercially develop
information and communication technologies, particularly in relation to
e-commerce. The Incubator program seeks to support new enterprises by providing
them with access to low cost facilities, mentoring, and business networks.

The initial Incubator program was run over a three-year
period, from 1996 to November 1999. Melbourne IT has maintained a continuing
relationship with three companies that successfully graduated from the program
during this period.

The majority of these incubator businesses are
Internet-focused and all are premised on technological innovation and
imagination. One program fostered the development of the extremely successful
web-tracking tool, FunnelWeb. Another incubator company, Interactive Worldwide,
specializes in Multimedia development. The Melbourne IT incubator program also
fostered an online education tool that was one of the first software
applications to utilize Java based technologies to interface with a database
via a web-based client.

Research and Development

Melbourne IT is at the forefront of Internet technologies
and maintains constant research and development in a wide range of applications
that are complementary to the eCommerce solutions provided to its clients.
Working together with the University of Melbourne, Department of Computer
Science, and key strategic partners, Melbourne IT is able to maintain and
deliver the latest developments in Internet technologies to its clients.

History and Overview

Rampant change is underway throughout the communications
industry worldwide. With the proliferation of new technologies, services,
providers, competition and regulatory change, as well as globalization, ensuring
interoperability between networks has become a huge challenge. Yet,
interoperability is essential to providing ubiquitous service, whether calling
any phone or sending an Internet packet to any device on the planet. NeuStar,
Inc., is the leading provider of critical clearinghouse services that enable
communications networks to interoperate.

The challenge of enabling the interoperability of networks
is great and unprecedented.

Increasingly, the industry relies on the unique power of
NeuStar's clearinghouse solutions to fundamentally solve these challenges and
pave the road ahead. Whether administering crucial public resources (telephone
numbers), managing vital real-time network routing databases (number portability
routing registry), or exchanging data for provisioning and billing, fiercely
competing communications service providers rely on NeuStar as their trusted
third-party provider of these services.

Since its founding in 1996, originally as an independent
Communications Industry Services business unit within Lockheed Martin, NeuStar
has been selected time and time again by the industry in open competitive
procurements to provide first-of-a-kind mission critical services. In this
capacity, NeuStar designed, built, and manages one of the largest data bases in
the world and now serves as the North American Numbering Plan Administrator
(NANPA). It operates the telephone numbering registry for the North American
Numbering Plan as a public numbering resource. NeuStar is also the Local Number
Portability Administrator (LNPA) for the U.S. and Canada, operating the
enormous routing registry, the Number Portability Administration Center Service
Management System (NPAC SMS) for North America. The integrity and accuracy of this
service is essential for virtually every telephone call placed within North
America.

The "Neu" in NeuStar refers to its trusted,
neutral third-party role. All of its services are available to all service
providers on non-discriminatory terms.Its entire staff is sworn to a corporate Code of Conduct and voluntarily
subjects itself to independent quarterly audits, reported publicly, of its
compliance to this Code.The United
States Federal Communications Commission (FCC) has affirmed NeuStar as a neutral
third party in FCC 99-346, CC Docket No. 92-237.No other entity or company has undergone such a thorough
assessment and resounding endorsement of its neutrality.The criticality of the industry functions
NeuStar has been entrusted with leads it to serve all stakeholders: regulators,
standards bodies, industry and public interest groups, as well as all segments
of the communications industry itself. It does so in a policy-neutral manner,
providing instead important technical and operational subject matter expertise.
Its mission is to remain the trusted, neutral third party that all these
stakeholders have come to rely upon.

The "Star" in NeuStar refers to this central
role as a trusted clearinghouse, the hub to which all communications networks
connect. NeuStar's systems are engineered and operated to connect with all
networks, providing high volumes of reliable transactions and its mission
requires it.

Since 1996, NeuStar has been the company that the
communications industry turns to for neutral, trusted support. It demonstrates
its reliability in managing large databases, consistently executing millions of
transactions daily, maintaining secure and confidential data, and enabling the
secure exchange of network and business information to ensure interoperability
between next generation networks.The
Federal Communications Commission as a result of the Telecommunications Act of
1996 sanctioned NeuStar to provide essential, secure clearinghouse and database
administration services.

Services and Products

NeuStar offers a diverse range of the products and
services that can be broken down into three main categories:

1.Regulated
Services

2.Deregulated
Commercial Services

3.NeuStar
Worldwide Services.

Regulated Services

North American
Numbering Plan Administration (NANPA) NeuStar operates the telephone
numbering registry for the North American Numbering Plan as a public numbering
resource, serving customers throughout the United States, Canada, Bermuda, and
many of the Caribbean islands. It is the centralized source for assigning all
area codes and central office codes, and coordinating area code relief as the
demand for numbers increases. NeuStar became the NANPA on October 9, 1997 for a
five-year period that began formally on February 21, 1998. The Federal Communications
Commission (FCC) and the North American Numbering Council (NANC), an industry
group advising the FCC on numbering issues, selected NeuStar through a
competitive bidding process. As designated in NeuStar's agreement with the FCC
and the NANC, NeuStar ensures timely, equitable, and efficient administration
of the rapidly growing number of requests for area codes and central office
codes.

Number Portability
Administration Center (NPAC) In April 1996, NeuStar was chosen to serve as
the Local Number Portability Administrator (LNPA) through 2003. In that role,
NeuStar operates the call and signaling/routing registry for North America that
allows customers to keep their existing phone numbers when changing local
service providers. NeuStar's development and operation of the NPAC in Chicago,
Illinois, provides a master registry of routing information that interfaces
with local carriers. Through this center, NeuStar coordinates the porting of
local telephone numbers between carriers in North America, serving more than
250 service providers daily and porting more than 700,000 numbers each
month.For its innovative design,
on-time delivery, and quality database, the company was presented the Supercomm
Award in 1998 for excellence in Operational Support Systems.

Number Pooling
Administration As proven by NeuStar, number pooling has the potential to
extend the North American Numbering Plan's (NANP) life well into the next
century.NeuStar has been the Pooling
Administrator for over two years for U.S. pooling trials in several states and
numbering plan areas. Number pooling, also known as thousand-block pooling,
allows for the disbursement of numbers to service providers in 1,000 number
parcels.NeuStar worked with the
telecommunications industry to develop the initial Pooling Administration
guidelines in New York and Illinois in 1997-1998. The current guidelines are
based upon those findings and have spurred the demand for pooling
implementation in several other states. NeuStar continues to work with the
Industry Numbering Council (INC) to suggest and modify changes to current
pooling guidelines based upon NeuStar's actual experiences with pooling trials.
Number pooling is a rapidly expanding service that requires a knowledgeable,
experienced staff like that of NeuStar.

Deregulated Commercial Services

NeuStar's
commercial services build on the company's strength as a neutral third party in
developing and managing complex database systems and network elements.New commercial services are designed to help
the industry improve operational efficiencies while saving time and money.

IdentiBase A
solution to number registry problems resulting from deregulation, number
portability, pooling, and local competition.With IdentiBase, the Local Service Provider of any telephone
number ported, pooled, or not can be identified whenever it is needed, in
whatever format is desired. Information from IdentiBase can help improve billing,
provisioning, order entry, trouble management and universal emergency services.
IdentiBase's flexible, easy-to-query, timely data allows each department to
better serve the customer base, increase revenue, decrease costs, and reduce
customer churn.

NeuStar Worldwide

NeuStar is rapidly expanding its service offerings beyond
North America. In Europe, initial offerings include:

Conclusion

JVTeam is the synthesis of two companies who value
innovation and integrity above all else. NeuStar and Melourne IT have each
thrived in their respective fields as neutral, third party providers of
word-leading technology solutions. The composite business experience of
JVTeam's parent companies has produced an organization replete with the people,
skills, knowledge, and vision to deliver the next generation domain name
registry.

JVTeam brings a comprehensive pedigree in the development of
Internet based software and database applications to the registry operations by
combining the extensive DNS experience it inherits from Melbourne IT with the unparalleled
registry database know-how of NeuStar.

Effective and responsible management of a new registry requires
that its operator understand the fluid, innovative environment of the Internet
and build on the strength of its DNS experience to ensure the successful
introduction of new TLDs.A registry
operator must have substantial experience and proven credentials in managing a
significant public database, the ability to facilitate discussions about
standards development and technical issues between competing parties, and a
commitment to the security of proprietary data to ensure competition.In addition, a registry operator must have
demonstrable evidence of its ability to design, build, and maintain a robust,
responsive, scalable, and secure database to ensure the highest levels of
quality and flexibility in the changing world of global communications.NeuStar and Melbourne IT are leaders and
innovators in their respective fields and are instrumental in the effective
management, solution development, and policy guidelines for managing critical
public resources.

Internet and Domain Names

Melbourne IT is dedicated to supporting innovative
technological development and responsible management of the Internet.Since its inception in 1996, it has:

Operated as a proactive member of the Internet
community especially through its involvement with DNS.

Played a leading role in the growth of eCommerce and
online activities within the Asia Pacific region through its role as the
delegated administrator of the .com.au domain space.

Been active in the development of solutions exploring
the convergence of telecommunications, IT, and multimedia in producing online
applications using technologies such as Wireless Application Protocol (WAP).

Actively supported technological innovation through its
development of and commitment to its Incubator Centre which sponsors and fosters
the innovative ideas of talented young businesses.

Been at the forefront of the latest and emerging
Internet technologies by maintaining constant research and development in areas
such as metadata, automated distributed database integration, three-tier web
based systems, e-Commerce applications, and mobile data applications.

In addition, Melbourne IT has had a substantial involvement
with and dedication to the Internet.It
has been actively involved in key industry associations, including:

JVTeam will leverage the intimate domain name knowledge of
Melbourne IT into development of the next generation registry facilitating
automation of every component of domain name registration and management.
JVTeam will create a TLD registry service which takes zone file creation and
distribution into the next stage of evolution with near real-time updates,
enabling an active web site and/or email address within an hour of
registration.JVTeam's
experience with the DNS, zone file management, and distribution make this
possible.

JVTeam and Registry Operations

One of the most
significant benefits of a domain name is its portability and free movement
between Internet Service Providers. With the introduction of the Shared
Registry System, domains may also be moved between registrars. Parallels exist
between the DNS and telephone number portability. Prior to 1996, consumers were
unable to enjoy the benefits of telephone number portability because of the
monopoly environment at the Local Service Provider (LSP) level. In April, 1996,
NeuStar was selected by the Illinois Commerce Commission SMS/RFP Subcommittee
to develop a Number Portability Administration Center (NPAC) and provide
turnkey and operational NPAC services initially within Chicago.

The Number
Portability Administration Center (NPAC) Service Management System (SMS) is a
master Registry of routing information that interfaces with the local carrier's
administration systems. The NPAC SMS interfaces directly to Local Exchange
Carriers' key operational systems and operation processes. The NPAC SMS
developed and maintained by NeuStar coordinates the porting of telephone numbers
between carriers and downloads routing information to carrier's local systems
which in turn updates local databases.

Since the
introduction of NPAC, Local Number Portability has revolutionized the U.S.
telecommunications industry. Through competitive procurement processes, NeuStar
was selected to provide telephone number registry services for a five-year term
in four regions of the U.S. The competing vendor was selected in the three
remaining U.S. regions and Canada. In early March, 1998, the other three
regions - Southeast, Western, and West Coast - terminated their vendor
contracts due to poor performance and executed contracts with NeuStar for NPAC
SMS services, with Canada following soon after. Consequently, NeuStar now
provides telephone number portability services to all of the United States and
Canada, processing in excess of tens of millions of transactions per day, and
serving more than 4,000 service providers across North America.

As the operator of
the NPAC master telephone registry, NeuStar:

Facilitates technical discussions and standards
development between competing carriers.

Safeguards sensitive information.

Ensures equal and fair access to vital network routing
data.

Provides impartial data measurement and analysis.

Coordinates Local Number Portability implementation and
testing.

Provides independent and impartial certification of
systems and databases.

Provides full billing and collections services to over
4,000 service providers.

NeuStar's unparalleled experience in developing and
administering a master registry for a significant public resource provides the
JVTeam the background and knowledge to administer the proposed TLD Registry.

NeuStar is an active member of the following trade
associations:

Association for Local Telecommunications Services
(ALTS)

Competitive Telecommunications association (CompTel)

Cellular Telecommunications Industry Association (CTIA)

Organization for the Promotion and Advancement of Small
Telecommunications Companies (OPASTCO)

JVTeam blends NeuStar's comprehensive telephone registry
experience with Melbourne IT's four and a half years worth of experience in
managing registry operations for the com.au domain space. Since 1996, Melbourne
IT has been responsible for management of records stored within the centralized
.au database referred to as AUNIC (Australian Network Information Centre).
Melbourne IT administers registry updates by facilitating entry of new
registration records, contact modifications, license holder changes, and re-delegations.
Melbourne IT has developed unique internal systems, processes, and security
procedures to assist registrants in the secure management of their domain
names.

As the administrator of the com.au domain space,
MelbourneIT:

Provides efficient domain registration services for the
entire Australian business community.

Actively participates in the global DNS community to
evolve the DNS.

Administers a tightly restricted allocation policy in a
fair and impartial manner.

Supports more than 500 Australian channel partners
providing critical registration and maintenance interfaces along with
integration and change management assistance.

Provides domain name maintenance and support services
to more than 190,000 end users.

Plays an ongoing role in the evolution of a competitive
environment for the .au domain space.

Provides information and impartial advice to industry
regulators.

Actively explores means for improving DNS and related
technologies through its research and development unit.

JVTeam can provide a
level of skill and experience in registry operations that simply cannot be
matched. Since 1996, NeuStar has developed technologies to provide telephone
numbering services within the United States and globally. The registry systems
developed by NeuStar to administer telephone numbering are directly analogous
to a domain name registry. The telephone numbering system in North America is
broken down by area codes and a second set of three digits referred to as the
NXX component of a phone number. It is a hierarchical delegation system which
directly mirrors the DNS.

The JVTeam offering
represents substantial registry experience and knowledge in delivering
solutions for the management and distribution of information in a distributed
user environment. Melbourne IT and NeuStar have ten years combined operational
knowledge and skill in providing neutral and fair administration of registry
services for critical public resources. Only JVTeam is capable of bringing this
level of knowledge to the new TLD registry.

JVTeam and Database Management

NPAC SMS Database

JVTeam's database design and management expertise will
facilitate a TLD registry which is robust, responsive, scalable and secure.

NeuStar is broadly
acknowledged as an industry leader in distributed database solutions, systems
design and implementation, as well as ongoing administration and change management.
The database components of the current NPAC SMS have provided the framework for
supporting telephone number portability and pooling throughout the U. S. and
Canada.

NeuStar delivered the first of its kind NPAC SMS system
for all regions on time.

The NPAC database operates as the master registry for
number portability and pooling services and provides support for these services
to over 250 Local Service Providers (LSPs).

NeuStar is the original developer of the NPAC/SMS and
continually improves its service through a significant level of functional
enhancements and refinements to meet industry standards, as Local Number
Portability continues to mature.

Key achievements in
the development of the NPAC/SMS systems include the following:

NPAC supports and interfaces with large, complex, and
diverse systems.

NeuStar developed and implemented an interoperable
interface specification for the NPAC/SMS system as a non-proprietary standard.

NPAC is fully operational throughout the United States
and Canada with possible expansion of NeuStar solutions throughout Europe.

The database servicing NPAC acts as a central (Golden
Database) electronic repository of Local Number Portability routing information
for its users in all regions of the U. S. and Canada.

NeuStar continues to provide responsive requirements
management, process improvement, system and software development to the
industry in its support of number portability administration.

NeuStar successfully developed the requirements
specification document following consultation with several hundred competing
service providers.

JVTeam will benefit
from the unparalleled design, implementation, and management knowledge of
NeuStar's database solution for North America's telephone numbering systems.

Whois Database

Melbourne IT became
one of five test bed registrars for the .com, .net, and .org domain names in
April, 1999. Under the Shared Registry System (SRS), each registrar is required
to maintain and publish a Whois database containing all domain names under its
management. Melbourne IT developed a database incorporating a set of fully
automated fail-over and backup procedures. The Melbourne IT Whois database
currently holds more than one million records and has been tested to accept up
to six million new registrations per month.The underlying architecture will allow scaling to several times this
tested volume.

Features of the
MelbourneIT gTLD Whois database:

Real time user level update facility

User level modification via secure password access

Strict and secure staff access and change management
procedures

Automated, real time access to all key domain name
operations

Fully automated fail over mechanisms and 7x24x365
automated monitoring and alerting system

Extensive logging of all database transactions

Additional security levels for critical operations such
as ownership changes and registrar transfers.

II.1.5Mission (RFP Section
D13.1.5)

Our mission is to provide the next generation domain name
registry and to contribute positively to the evolution of the domain name
system. We will innovate by building on the strengths of the existing DNS and
will ensure its integrity by acting as a responsible member of the Internet
community.

The JVTeam registry will pave the way for the successful
introduction and expansion of competition in the top level domain marketplace.
Our expansive knowledge of domain name services, database management, registry
services and distributed networks makes JVTeam the only choice.

The domain name system is at a crucial turning point in
its evolution. In many ways the DNS has not changed significantly since it
first entered the commercial world in 1992 with the award of the gTLD contract
to Network Solutions Inc. In those early years, the domain name system was
predominantly a tool for larger businesses and technically oriented organizations,
but now the playing field has changed and the Internet is utilized by small
businesses from all industries and service types as well as individuals of all
ages, nationalities and backgrounds. Like the telecommunications system before
it, the underlying architecture of the DNS must grow to meet the changing needs
of a new and expanding Internet community. JVTeam believes that the process of
introducing new top level domains in a commercial environment is a critical
milestone in this process.

History has taught us that competition is the single most
powerful driver for effecting innovation and growth and the domain name system
provides a perfect opportunity for it.One of the reasons the environment has not changed dramatically to date
is that the world's dependence on a stable domain name system has grown in
direct proportion to the world's dependence on the Internet itself. So even
with the introduction of competition, change is a process that must be
carefully planned, tested and evaluated to ensure that the stability of the DNS
is never undermined. At the same time however, the DNS must be allowed and
encouraged to evolve through innovative solutions and applications. The controlled
introduction of competition into the TLD marketplace is certain to foster
creativity, improved service and to introduce new directions for domain names
generally. JVTeam is committed to playing an active, positive and responsible
role in this process.

JVTeam is conscious that substantial efforts have been
made by many different organizations to build the domain name system into what
it is today. The value of work undertaken by organizations including IANA, The
Department of Commerce, ICANN and its supporting organizations, standards
bodies such as the IETF and IAHC, national governments, the scientific and
academic institutions as well as countless individuals cannot be
underestimated. JVTeam wishes to build on the outstanding achievements of these
entities and continues to participate as a responsible, active member of the
Internet community in providing the next generation domain name registry.

This next step for the DNS will not be an easy one, nor is
it by any means clearly defined. Like evolution in nature, this process should
build on what already exists and be directed by the pressures and requirements
of its environment. Such change must be undertaken by an organization that
understands the environment in its entirety and has the ability to implement
the solutions required for DNS evolution.JVTeam is that organization.

JVTeam and Expansion into the Registry Operation Field

JVTeam's mission is more than just words. It is a resolute
commitment to the advancement of the domain names system for the benefit of
all. JVTeam is committed to the successful introduction of new TLDs in a manner
that ensures stability and sustainability. This will benefit the whole Internet
community by providing greater consumer choice, enhancing the uses and
performance of domain names and facilitating growth so the DNS can continue to
meet the needs of all who rely on it. As such, JVTeam's mission is founded on a
number of key precepts. These are:

The registry will maintain the stability of the
Internet

The registry will pave the way for the future
introduction of new TLDs

The registry will enhance competition for registration
services at all levels

The registry will enhance the utility of the DNS

The registry will provide solutions to previously unmet
needs

The registry will enhance the diversity of the DNS and
of registration services

The registry will support effective and manageable
policies and dispute resolution mechanisms.

The Registry Will Maintain the Stability of the Internet

The world depends on the Internet for communication and
commerce at all levels. Since the Internet relies on the DNS, the global
community simply cannot afford a domain name system which is unreliable in any
way. An unstable DNS would have disastrous effects, many thousands of
businesses would be unable to communicate and trade with their customers and
individuals would be unable to communicate with each other. In addition, there
are many core infrastructure systems which are entirely dependent on the DNS
for their operations. JVTeam is acutely conscious of the immense responsibility
attached to the administration of such a significant public resource and will
undertake all measures required to ensure the continued stability of the DNS
and the Internet.

1.By providing a stable and secure zone file
distribution network The JVTeam registry will not impact the operation of
the existing root network. Our solution will be entirely interoperable with the
DNS in its publication and distribution of TLD zone files. Our zone file
distribution network (described in detail in Registry Operator's Proposal, Sections
III.2.4 and III.2.5) will operate in parallel with the existing root server
network.

The zone file network will be
eminently secure. The root servers for the network will be protected by
software and hardware protection mechanisms at all levels (described in detail
in Registry Operator's Proposal, section III.2.9). The JVTeam zone file
distribution network will also ensure the integrity of name resolution within
its own space through provision of extensive security, redundancy, and
self-correcting mechanisms. The JVTeam system will be developed and tested to
more than adequately meet the requirements of today and will scale seamlessly
to provide TLD name service for many years to come. The JVTeam zone file
distribution network will not only maintain the stability of the Internet, it
will improve it.

2.By preserving the
unique global domain name system The JVTeam design will be developed on the
principle of maintaining consistency and interoperability with existing
standards such as those described in RFC 1034 and RFC 1123. In addition, JVTeam
is committed to working closely with the Internet Engineering Task Force and
other relevant organizations to ensure the stable evolution of the domain name
system. JVTeam is also supportive of implementing policy restrictions to
exclude certain second level strings such as those described by ISO-3166-1.
JVTeam is committed to the administration of new top level domains in a manner
that preserves the current system's strengths and acknowledges the DNS as a
critical, public resource.

3.By acting according to
sound business practices and operational management JVTeam is founded on
principles of strong management, a tight user focus, and a clear vision. Market
analysis and understanding will at all times be the driver for JVTeam solutions.
We believe that doing a great job for customers means giving the right people
the right responsibilities and direction. The JVTeam executive team brings an
abundance of experience in designing, implementing and maintaining technology
products especially in an Internet environment.

The JVTeam registry solution
will provide exceptional services well beyond the initial phases. We are
acutely conscious that support for domain names extends far beyond the initial
registration and into the domain name's entire life cycle. By providing
effective, long term operational solutions, the domain space will thrive
ensuring its own stability and encouraging the improvement of service levels
within existing domain spaces.

4.By providing dedicated
and responsive channel management The JVTeam registry will deliver its
solutions via the registrar community. In this context, it is critical that a
strong, open business and technical relationship be established and maintained
between the registry and registrars. JVTeam understands the importance of
providing an absolutely neutral third party registry service to facilitate the
advancement of effective relationships in an extremely competitive environment.
In addition, the JVTeam registry will not undertake products or services which
compete directly with the registrar community ensuring there are no conflicts
between the interests of a neutral registry and registrars.

JVTeam will also provide
dedicated account managers to ensure active two-way communication and close personal
relationships between the registry and registrars. In this way, customer needs
will drive the registry in all areas of operation ensuring the commercial
success and stability of the domain space.

The Registry Will
Provide an Effective Proof of Concept for the Future Introduction of New TLDs

JVTeam understands that there is little knowledge or
experience of introducing a new top level domain. We are also conscious of the
importance of this first round of TLDs as a means of providing valuable information
for the future, stable expansion of the DNS. JVTeam's mission is to extend and
enhance the existing DNS environment in a measured, even- handed manner and
will collect and share its experiences with ICANN and the Internet community
generally. In this way the DNS can continue to evolve by building on the
strengths of each progressive step forward without endangering the Internet's
stability or growth.

1.By capturing, measuring, and analyzing
customer feedback JVTeam understands the importance of gathering as much
information as possible for use in launching future TLDs. The JVTeam will
actively encourage registrars and end users to provide feedback, criticism and
suggestions as to how the various components of the JVTeam registry are meeting
their requirements. This data will then be compiled and provided to ICANN so
that the launch of future TLDs will benefit from the sum of our experiences.
Continuous self-improvement, precipitated by this feedback will be intrinsic to
all of JVTeam's technical systems, processes, and people.

2.By providing an effective solution to
anticipated start-up issues The JVTeam registry will ensure the smooth
introduction of the new TLD with an innovative solution to the complex
technical and policy issues associated with the initial registration period.
Our strategy is to moderate the allocation of domains with the round robin
solution this is described in more detail in Registry Operator's Proposal
Section IV.4. The round robin solution provides a mechanism which not only
manages the predicted volumes of registrations for this period but is also
scalable to support volumes far in excess of those predictions. After
implementation, the results of this solution will be gathered and provided to
ICANN and all other interested parties for consideration in effectively
managing the start-up period for future TLDs. This will ensure the ongoing
stability and evolution of this process.

3.By providing a mechanism that assists in
the protection of intellectual property There is no one, easy solution to
the issues of intellectual property protection. In addition, JVTeam believes
these issues should be resolved within appropriate forums such as those
described in the UDRP. However JVTeam acknowledges the importance of the
registry's role in facilitating the effective application of the UDRP. With
this in mind, the JVTeam registry will offer an Intellectual Property
Notification Service. This service will offer holders of registered national
trademarks an opportunity to monitor registration of domain names which they
believe infringe upon their intellectual property rights. While we look forward
to open discussion of this service during the proposal evaluation and negotiation
periods, we believe the concept is viable and will discourage the registration
of domain names in bad faith .

4.By carving a trail for the multiple
registry environment The JVTeam's suite of registry solutions will provide
a competitive alternative to the existing registry. Registrants will have
access to a domain name which is more secure and easier to administer.
Additional functionality such as near realtime zone file updates and increased
domain name security mechanisms also offer significant competitive advantages
over .com. In offering broader and more reliable registry services, registrars
and ultimately consumers will reap the benefits of competition and consumer
choice.

5.By participating in ongoing ICANN
consultation JVTeam will meet regularly with ICANN representatives to
review the success and progress of stated goals for the operation of the
TLD.JVTeam recognizes the importance
of the first round release of TLDs in the success of a multiple registry system
and will provide feedback regarding its experiences to ICANN. This will
constantly improve the new TLD roll-out phases and ensure that any TLD being
administered by the registry is successful in achieving stated goals.

JVTeam will seek to cultivate a
strong relationship between the registry and ICANN. Open communication will
guarantee the ongoing success of the introduction of new top level domains and
ultimately will benefit the Internet community in paving the way forward for
the continuing evolution of the domain name system.

The Registry Will Enhance Competition For Registration Services At All
Levels

JVTeam is committed to the principles of fair and open
competition. As a neutral third party, the JVTeam registry will facilitate
competition amongst registrars as well as at the registry level. JVTeam will
effectively compete with existing registry services by providing a high
quality, clearly differentiated option. Competition will facilitate the further
evolution of the DNS and ensure the provision of high quality, stable registry
services now and well into the future.

1.By acting as a neutral third party
registry JVTeam welcomes competition at all levels and believes that the
domain name system can only benefit from the development of a multiple registry
environment. The key to the success of competitive registries, however is
absolute and uncompromising neutrality. To this end, all activities undertaken
by the JVTeam registry will be governed by a strict code of conduct. Policies,
processes and all commercial operations will function in compliance to that
code. JVTeam will not compromise the neutrality of the registry. The registry
code of conduct may be read in full in Policy Proposal section I, General TLD
Policies.

2.By cultivating a more diverse pool of
registrars JVTeam will provide an enhanced registry service which will
significantly reduce the technical barrier to entry for registrars. This will
enable a more diverse and expanded registrar community, thereby increasing
competition and improving price and service standards. As applications for
domain names continue to merge into new arenas, we anticipate that registrars
will emerge from many areas other than the traditional Internet Service
Provider field. The eXtensible Registry Protocol (XRP) solution will facilitate
this expansion and diversification of the registrar community by extending the
abilities of the registry/registrar interface. An expanded registrar community
is certain to further enhance competition amongst providers and propagate
choice for consumers.

3.By providing a true competitor for the
existing registry By offering a technically and functionally superior
registry solution, the JVTeam registry will ensure that the TLDs it services
can be marketed on the strength of additional functionality such as an XRP
interface, a centralized Whois service, advanced security options for registering
and managing domain names as well as greatly improved performance for key
domain name operations. Through fair and open competition, the standards and
scope of registry services will be enhanced. The domain name system will forge
ahead and the whole Internet community will benefit.

4.By implementing a carefully researched
marketing plan with long term goals JVTeam realizes that the successful
roll-out of any new TLD must meet a market need identified by research and
consultation. To ensure the viability and sustainability of the new TLD, JVTeam
has, with the assistance of an outside firm, developed an extensive marketing
plan. The purpose of the plan is to maximize market awareness of the domain
space, ensure the market understands the key benefits and differentiators of
the TLD, and ensure that the new domain space continues to hold a competitive
place amongst other domain spaces. Effective marketing operations will
guarantee the competitiveness of the registry and any TLD for which it provides
services.

The JVTeam Registry Will Enhance the Utility of the DNS

If the domain name system is to prosper, it must be given
every opportunity to expand into new and unexplored areas. The service provided
by the registry for a new TLD will play a significant role in facilitating this
expansion. If the registry offers static, undifferentiated legacy solutions,
then new top level domains will be more of the same, leading to further
dilution of the top level domain space. If on the other hand, the registry
builds on the strengths of the existing system and facilitates an evolutionary
step for the DNS, then the new top level domains will represent a new choice
for consumers and a new direction for the domain name system. Then, how the
internet community utilizes the DNS is limited only by imagination.

1.By providing an extensible registry
solution JVTeam is proposing a new open standard for transactions between
the registry and registrars. The XRP will facilitate the introduction of many
new domain name services and applications. While some of these are mentioned
within this proposal, it is expected that an XRP facilitate many and varied
applications of domain names outside of the traditional uses. Any member of the
global Internet community can develop these applications because XRP will be a
non-proprietary standard. More than this, XRP will have the capacity to grow
and expand with the needs the Internet community for many years to come and the
domain name system will continue to evolve as a medium for any number of imaginable
uses.

2.By enhancing and simplifying the domain
name experience for end users The JVTeam registry will simplify the end
user experience by providing consistency and clarity in all registry processes
and by ensuring that registrars have access to comprehensive business
information and educational material. The JVTeam registry will be in constant
communication with registrars, listening to their experiences and incorporating
their suggestions into the ongoing development of the registry. Domain names ultimately
exist for end users and even though the registry will not have direct contact
with domain name license holders, JVTeam will undertake every effort to develop
services that meet those needs as communicated through the registrar community.

3.By providing a fully automated, real-time
experience for end users Once a registrar has full access to the functions
provided by the registry, end users will be able to register, update, and
re-delegate their domain name in real time. This means that an end user may
register a new domain name and have a fully functioning web site within less
than one hour. As with many utilities, the provision of a near real-time
service can have run on effects in how that service is used. For instance, the
result of a sporting event can be delivered online via an event specific domain
name within an hour of its happening.

The Registry Will Meet Previously Unmet Needs

Historically the domain name system has focused on servicing
a technically oriented community. Since the user base of the Internet has now
broadened significantly, the DNS must expand to meet the needs of a new type of
user. In addition, there are several important domain name operations which
currently are not being efficiently managed. The JVTeam solution will grow and
expand with the changing needs of the Internet community. The following
principles illustrate key areas in which the JVTeam solution will meet
previously unmet needs.

1.By providing simple and secure domain name
management The current registry / registrar system is laden with
complicated and ineffective domain name management processes. For example, the
current process for transferring domains between registrars has created immense
confusion and has opened the door to domain hijacking. The JVTeam registry
system will simplify the process and solve these problems by centralizing and
standardizing the authentication procedures for these key domain name
operations. Consequently domain name management will be simpler and faster; in
many cases real-time or near real-time operations will be possible.

2.By providing user-driven improvements and
innovations The JVTeam approach is to listen to needs of both registrars
and end users. Registrars and domain name registrants will have access to
discussion lists and feedback forms to provide constant feedback. This feedback
will be compiled and carefully considered in determining the ongoing
development of the registry's systems, procedures and services.

3.By providing live delegation/re-delegation
of domains Utilizing a record-based update solution, delegations and
re-delegations will be enacted in the zone file within one hour of submission.
The current DNS can at best achieve 24 hour updates because the entire zone
file must be reloaded to implement even a single modification. This commonly
means that registrants must wait between 48 and 72 hours before their domain
name is activated. The JVTeam solution will only modify the specific records
that are being changed without affecting the rest of the zone file thereby removing
the necessity to reload the entire zone file in each update.

4.Through ongoing consultation of the
registrar community For any product to be successful it must meet the needs
of its users and for this to happen, users must participate in the development
of that product. Domain names are no different. One of the keys of the registry
mission is to develop and grow a system in close consultation with the
registrar community. JVTeam will measure registrar satisfaction through surveys
with the goal of achieving very high levels of satisfaction in areas such as
system performance, customer service and policy.

The Registry Will Enhance The Diversity Of The DNS And Of Registration
Services

If the DNS is to continue to prosper as a tool for global
communication and commerce, it must be capable of constantly expanding its
usefulness as well as its user base. For this to occur, registries must be
capable of identifying and delivering new domain name services and
applications. JVTeam's registry solution will innovate through developments
such as the XRP, a centralized Whois and an Intellectual Property Notification
Service. The JVTeam will constantly explore new arenas for the DNS so the
Internet community continues to enjoy a domain name system that grows with their
needs.

1.By adding functionality for domains in the
new top level domain space As the next generation registry, the JVTeam
solution will be developed to easily incorporate new domain name functionality.
This functionally will be exposed directly to the registrar community who will
then be able to offer it to registrants under their own branding. JVTeam will
continually evaluate new functionality and will actively discuss proposed
functionality with ICANN and the registrar community on a continual basis. Imagination
and innovation will be encouraged within JVTeam team members in an ongoing
program of improvement and enhancement.

2.By cultivating an international focus in
all of the registry's operations JVTeam is committed to making the top
level domain space accessible by the entire Internet community.JVTeam brings to the registry environment a
rich cultural background both in terms of people and in business operations.
JVTeam's parent companies currently provide services to organizations spread
across 20 different countries spanning Asia, Europe, the Americas, Australia
and India. JVTeam will leverage this international focus and experience in
providing a registry that is truly global with multi-lingual support staff,
documentation and web site communications. In addition, JVTeam will constantly
review its decisions within a global context and through business development
activities actively pursue registrar relationships in non-English speaking
nations and communities.

The Registry Will
Protect The Rights Of Others And Provide Effective Dispute Resolution
Mechanisms

As the administrator of a significant public resource, it
is imperative that the registry maintains fairness in all of its undertakings.
The registry must maintain a sensitivity and commitment to policy, legal and
privacy issues. Within the JVTeam registry Code of Conduct are provisions to
ensure the privacy and security of registrant data. JVTeam recognizes the
substantial progress already made on these issues in the UDRP, registrar
accreditation procedures, and registration agreements. JVTeam intends to build
on and enhance these existing mechanisms to ensure fluidity and consistency
across domain spaces. This approach will benefit all stakeholders by
incorporating the experiences gained from development of the existing TLDs.
Registrants, registrars and the Internet community will enjoy stable legal,
policy, privacy and dispute resolution mechanisms which make best efforts to
ensure the rights of all parties.

1.By providing an Intellectual Property
Notification Service JVTeam is aware of the issues involved with domain
names and intellectual property.JVTeam
will implement an innovative solution to the intellectual property issue by
providing an Intellectual Property Notification Service to holders of
registered national trademarks. JVTeam will also support the implementation of
the Uniform Charter Dispute Resolution Policy as a mechanism for resolution of
intellectual property disputes.

2.By protecting the privacy of registrants JVTeam
has more than ten years experience in managing the security and privacy of
large end user databases. JVTeam will draw on the research and recommendations
developed by relevant public bodies to implement a privacy policy and technical
solution which adequately addresses these needs. In particular there will be
provision for an opt-out of certain personal contact details appearing in the
public Whois record.

3.By adopting a strict code of neutrality Reflecting
the established business models of both of JVTeam's parent companies, the
registry will operate with a resolute commitment to neutrality. As the
administrator of a substantial and critical public resource, the JVTeam
registry will operate according to clear, stringent guidelines for all staff,
procedures, and interactions. These basic principles will be incorporated into
a JVTeam registry Code of Conduct (see Registry Operator's Proposal section I,
General TLD Policies). In addition, the registrar arm of Melbourne IT will be
governed by a code of conduct to ensure all interactions between these two
entities occur within strict guidelines. The neutrality of the registry will
not be compromised.

4.Supporting effective policy development and
implementation JVTeam's parent companies have an exemplary history in policy
development and execution with a particular emphasis on establishing policies
which protect consumers and ensure neutrality and evenhandedness. The JVTeam
registry will have the benefit of this unique knowledge in providing registry
service. This experience and neutrality will permeate the registry in all its
operations - especially policy formulation and implementation.

JVTeam's mission is to provide a registry service which is
technically and functionally superior to the current registry - one which
facilitates the ongoing evolution of the DNS, better services the needs of end
users and the registrar community, and paves the way for the successful
introduction of a multiple registry environment.

II.1.6Management (RFP Section
D13.1.6)

JV Team is the only neutral supplier
of registry services with proven management experience in the provision of
registry system solutions, data center operations, and ongoing neutral
administration of a vital public resource.

The
successful introduction of new TLDs is replete with challenges.By the very nature of the space and the
requirements set forth by ICANN, the proposed solutions must be innovative and
creative.The solutions must, at a
minimum:

Lead to an effective proof
of concept for ways in which the DNS might evolve in the future

Enhance competition for
registration services; responsibly enhance the utility of the DNS

Meet previously unmet needs
of the Internet community

Enhance the diversity of
the DNS and of registration services in general

Ensure the appropriate
protection of third party rights in connection with the operation of the TLD

In addition,
and this is where the challenges lie, it is absolutely critical that while
meeting the aforementioned requirements, any proposed solution ensure the
continued stability and integrity of the Internet and DNS.Anything less is failure.This is not an endeavor to be entered into
lightly.JVTeam fully understands this,
and for us, failure is not an option.We are ready to meet and effectively overcome any challenges to ensure
the success of this opportunity.

It is our experience that the single factor having the
highest correlation with the success of a complex program such as this is the
quality of the management team. Superior technology, skilled staff, and effective
operational procedures are all important ingredients in a successful service
supplier, but the essential component is effective leadership capable of
galvanizing all other components to ensure the requisite ICANN objectives are
met.

JVTeam Management Team

The JVTeam Management Team is made up of
outstanding professionals with the right blend of industry experience,
technical capability, and customer service orientation to manage a critical
public resource.

In accordance with our management philosophy, we have
identified a highly competent and experienced management team(Exhibit II.1-2) with directly relevant
experience in successfully managing similarly complex projects of this scope
and size. Their vast experience covers financial planning, operations,
communications, channel management, systems development and deployment, and
resource management.Equally important,
our managers have proven experience in achieving results in a highly
competitive and politically sensitive environment where volumes fluctuate, technical
sophistication of the players varies, and continual market/operational
assessment and decisive, timely courses of actions are required.Further, we are confident that the high
quality of our key managers, each of whom is highlighted below, will be evident
during the selection interview process.

JVTeam's Executive Management Team reports directly to the
JVTeam Board of Directors and consists of Clive Flory in the role of Chief
Executive Officer and Andrew Field, Chief Financial Officer. Together, they
have overall responsibility for managing all aspects of the business.

Our Board of Directors consists of highly experienced and
seasoned industry professionals. For added insurance, we have assembled a
Management Review Board to oversee all operations and ensure immediate access
to any additional resources that may be required for implementation and ongoing
operations.

Board of Directors

Adrian Kloeden, Chief Executive and Operating Officer, Melbourne IT

Adrian joined Melbourne IT in July 2000 to assume the role
of Chief Operating Officer. Since then he has also taken on the role of Chief
Executive Officer. Prior to joining Melbourne IT, Adrian was Managing Director
of the Woolmark Company Pty. Ltd., where he was responsible for the company's
worldwide development as a multinational intellectual property company
specializing in wool innovation, branding, and information. Adrian has also
undertaken leadership and change management roles with leading Australian
companies in retail and wholesale industries. These roles involved considerable
focus on strategy development, relationship building, increasing market share
and focusing on the bottom line of the businesses. Adrian has a Masters
Degree from London Business School and a Science Degree from the Australian
National University and is a Fellow of the Australian Institute of Management.

John Harry, Managing Partner, Arthur Robinson and Hedderwicks

John Harry is a Partner of Arthur Robinson &
Hedderwicks, which provides a full range of commercial legal services in
Australia and through the Asia Pacific. John returned to the firm in early 1998
after three years as the Managing Partner in Singapore of Allens Arthur
Robinson, the Asian law firm joint venture of Arthur Robinson & Hedderwicks
and Allen Allen & Hemsley.Prior to
his departure he was the Administration Partner of the firm's Commercial Department.
In Singapore, John was responsible for the development of the Allens Arthur
Robinson practice in South Asia. John is a recent past Director of the Asian
Law Centre at the University of Melbourne and has maintained a strong interest
in Asian business and legal affairs throughout his professional career.He was Vice-President of the Singapore Australian
Business Council. John has recently retired as Executive Partner of the
international network of Allens Arthur Robinson with management responsibility
for its six offices in Asia.He is
Chairman of Sedimentary Holdings Limited (an Australian gold mining company)
and the Singapore Australia Business Alliance Forum, an inter-governmental
organization formed to plan and develop Asian business joint ventures between
Singapore and Australian companies and to assist in the process of regional
reconstruction. He is also the Chairman of the Lowell Asset Management Group, a
substantial Australian funds management enterprise. John graduated with honors
from the Law School of the University of Melbourne and completed his Masters
Degree in Law at the University of Virginia.

Jeffrey Ganek, President and Chief Executive Officer, NeuStar, Inc.

Jeffery Ganek is responsible for
overall management of NeuStar, Inc. Jeff has close to 25 years of experience in
the telecommunications industry. Before heading the CIS division within
Lockheed Martin IMS, Jeff served as Vice President of Asian Operations for
Global Telesystems Group, where he developed and managed competitive telecommunications
services companies in fast growing Asian markets. He also was Vice President of
Marketing at GTE Spacenet, Director of Global Communications Services at MCI,
and Division Manager of Corporate Development at AT&T. He holds bachelor
and master degrees from Carnegie-Mellon University in Pittsburgh.

Edward Frietag, General Counsel, NeuStar, Inc.

Edward Freitag is General Counsel of NeuStar, Inc,
responsible for oversight of legal matters for the Company.Prior to joining NeuStar, he was with MCI
Communications Corporation and MCI WorldCom, Inc. from 1975 to 1999, last
serving as Chief Corporate Counsel.During his career at MCI, he was responsible for supporting mergers and
acquisitions, financing, SEC reporting, international ventures and other
corporate matters. Prior to joining MCI he was an associate with Donovan,
Leisure, Newton & Irvine and Pro Se Law Clerk for the United States Court
of Appeals for the Second Circuit.He
also has served as Chairman of the Corporate and Securities Law Section of the
American Corporate Counsel Association.Mr. Freitag is a graduate of Princeton University and the Columbia
University School of Law.

Robert Poulin, Vice President Corporate Development, NeuStar, Inc.

Robert R. Poulin is responsible for
early stage development of new business initiatives as well as alliance and
acquisition opportunities. He is actively pursuing opportunities where NeuStar's
proven capabilities as a neutral provider of clearinghouse services can
facilitate the interoperability of networks. Robert has 12 years of experience
in the communications industry. This includes positions with Global TeleSystems
Group and with GTE. He has also held a variety of business development and
finance positions for business ventures in the U.S. and abroad.

Executive Management Team

Clive Flory, Chief Executive and Operating Officer

Clive Flory joined Melbourne IT in 1997 with the assignment
to take charge of the com.au Internet name registration bureau and build a
world-class international business in Internet domain names and related
services. In recognition of his role in domain name registration in Australia,
Clive was invited by the Australian Government to be one of Australia's representatives
at a series of international forums which debate the future structure and
function of the Internet domain name system. Before joining Melbourne IT, Clive
was a highly sought after IT consultant, specializing in aligning information
technology processes and infrastructure with business goals. Prior to
consulting, Clive spent more than 15 years as a successful developer, publisher
and marketer of software products, exporting these products around the
world.He is a founding member of the
Australian Software Publishers Association and a member of the Internet Society
of Australia.

Clive brings to JVTeam his widely-recognized and respected
understanding of and dedication to the domain name industry. In his new role
with JVTeam, Clive will be 100% dedicated to making the registry a success, and
will pass his responsibilities for Melbourne IT's current TLD registrar
business on to a successor. JVTeam is proud to have a leader of Clive's caliber
and integrity in this key role.

Andrew Field, Chief Financial Officer (Interim)

Andrew Field has more than 14 years experience in the
finance and Information Technology industries and holds degrees in both
accounting and information technology.The majority of his career has been spent in the financial management of
IT companies, and he has also spent time as an IT consultant. Mr. Field joined
Melbourne IT in 1998 and is responsible for its effective financial
management.To this end, he works
closely with all aspects of the business ensuring that the company achieves a
better than average return on investments. Andrew also has significant
knowledge and experience in the areas of tax planning, strategic management,
and measurement programs.

Management Review Board

The JVTeam Management Review Board is made up of
management professionals and subject matter experts whose role is to oversee
business operations at a high level and ensure senior management attention and
focus.

Many of the members of the Management Review Board hold
senior level positions within NeuStar and Melbourne IT. While they will not in
any way be involved in the day-to-day running of the business, they will meet
on a regular basis to review operational status and respond with targeted
assistance to address issues when required. They have been selected for their
ability to provide guidance in all aspects of the business and their ability to
apply their subject matter expertise to ensure the successful implementation
and continued operations of the registry system and related services.

Jerome Haynesworth is responsible for organizational
development, compensation planning, human resources development, employee relations,
and equal employment programs. Jerome manages the human resources function for
the technical and non-technical components of NeuStar with more than 200
employees internationally. He has more than 20 years of experience in managing
human resources and administration. This includes positions with KPMG, LLP,
Hughes Aircraft Company, The Interface Group/Mass., Inc., and IBM.

Mark D. Foster, Chief Technology Officer, NeuStar Inc.

Mark is responsible for strategic technology initiatives,
standards, program management, and the design, development, and operation of
NeuStar's complex network and systems infrastructure. A widely recognized
subject matter expert, Mr. Foster pioneered number portability in the industry
in 1994-1995 and subsequently led the development of NeuStar's Number
Portability Administration Center in 1996. He has over 20 years of entrepreneurial
experience in developing innovative solutions to industry problems with
inventions such as a voice-controlled intelligent network service node platform,
a new computer language for developing telephone switching systems software,
and the first SS7-to-IP signaling gateway (1990).

Joseph F. Franlin, Senior
Vice President of Operations, NeuStar Inc.

Joseph Franlin is responsible for
NeuStar operations and customer satisfaction of clearinghouse and numbering products
and services.Joseph's organization
managed the successful introduction of Local Number Portability in the United
States and Canada as well as assumed the role as the North American Numbering
Plan Administrator in the United States, Canada, Bermuda, and many of
the Caribbean islands.Joseph has more than 30 years of experience in telecommunications and
systems engineering, most notably with NYNEX, AT&T, and Lockheed Martin.

Dr. Bruce Tonkin, Chief Technology Officer, Melbourne IT

Bruce Tonkin is
currently Chief Technology Officer at Melbourne IT, where he oversees the
company's technical infrastructure and strategy, as well as evaluates new
technologies for commercialization. Prior to joining Melbourne IT, Bruce
directed a research venture at Monash University in partnership with Telstra
and Siemens in the area of digital video, and coordinated the operations of the
Research Data Network Cooperative Research Centre (CRC) from 1994 to 1999.
Bruce has wide experience in advanced computing and communications, both in
Australia and overseas at AT&T Bell Laboratories in the USA. He has advised
organizations in industries such as building and construction, natural resource
management, telemedicine, automotive, film and television, and education in the
application of new telecommunications technologies. Bruce has been on the Board
of Directors of ATUG (Australian Telecommunications Users Group) with a focus
on telecommunications industry policy since 1997, and is a member of the Competition
Committee for the .au domain.

Guye Engel, General Manager of Development and Production, Melbourne IT

Guye Engel joined Melbourne IT in August 1999, and is General
Manager Production and Development, responsible for the operation and technical
support of the com.au as well as the .com, .net and .org domain name
registration systems. In addition, Guye is responsible for overseeing the
development of all new systems and functionality for all lines of business with
Melbourne IT. Prior to joining Melbourne IT, Guye spent 17 years with the IT
division of a leading Australian bank where he gained experience in Project
Management and Team Leadership with projects spanning Retail Banking, Finance,
Information Management, Strategic Marketing, and Infrastructure Services.
Throughout his career, Guye has also led a variety of development support and
critical application support teams in which he has gained an in depth knowledge
of IT disciplines and methodologies.

Robert Dowski, Chief
Financial Officer, NeuStar Inc.

Robert joined NeuStar in 2000
assuming the role of Chief Financial Officer. Prior to NeuStar, he held similar
positions with Gilat/GE Spacenet, Inc., PCS, Telecorp Inc. and Hughest Network
Systems, Inc. He has worked in the telecommunications and Information
Technology industry sectors for over 10 years, concentrating on managing large
full scale accounting, financial planning and strategic planning departments.
In addition, he has managed the development of a series of financial systems.

Senior Management Team

Members of the Senior Management Team bring a wealth of
professional experience to their new roles with JVTeam.

John Pope, Engineering

John
Pope joined NeuStar in 1998 and assumed the role of Chief, Systems Engineering.
John has over 25 years of experience in computer software and hardware
including programming, systems integration, telecommunications software design,
implementation, and testing. He has held senior engineering roles with Status
Computer, Phonebase Systems and Telos, as well as founded his own systems and
software integration company specializing in telecommunications software applications.

Richard Tindal, Business Relationship Management

Richard joined Melbourne IT in January 2000 and is responsible
for business development, channel partner relationships, and international
strategy. Born and raised in Australia, Richard has resided in the United
States for the past ten years, and in March, 2000, launched Melbourne IT's
first presence in the U.S. Prior to joining Melbourne IT, Richard was Director
of Channel Business Development with a large, U.S. based domain name
registrar.He brings more than 15 years
experience in international business including several years with Texas
Instruments, Inc., where he was responsible for introducing new digital communications
products to customers in Europe, the Middle East, Asia, and Latin America.Richard is an associate of the International
Affairs Society and a member of the Washington Area International Officers
Organization.He graduated with
distinction and the highest honors in Business Management from the University
of Southern Queensland.

George Guo, Operations

As the Chief of Technical Operations at NeuStar, George is
responsible for providing 7x24x365 technical operations and support, global
information technologies and services for all NeuStar products and services,
corporate users and business units.George is also a member of NeuStar Council, overseeing core business
operations and cross-functional coordination of the whole company. Since early 1997, George has been closely involved
and played key roles in the successful implementation, integration,
testing, troubleshooting, certification, deployment, operations,
administration, and maintenance of the world's first true LNP system and
NPAC/SMS.He is an industry
recognized and respected subject matter expert in LNP and NPAC/SMS. Before
joining NeuStar, George was Vice President of Crosscentury Technologies, Inc.,
a technology, business and financial consulting and trading firm he
co-founded.Previously, at In-Flight
Phone Corporation (majority owned by MCI and founded by John Jack Goeken, the
founder of MCI, GTE Airfone and FTD), George directed software engineering and
development functions of the FlightLinksystem, the world's
first all-digital air-to-ground voice/data communication and interactive
entertainment system.During his tenure
with In-Flight Phone, George conceptualized, designed and implemented the
world's first ground-to-air interactive "up-link call" system and
world's first two-way in-flight fax system for general aviation aircraft.

John Manning, Quality Assurance

John is responsible for the successful implementation of
the NeuStar Neutrality Compliance Program.These responsibilities include the implementation of the NeuStar
Neutrality Compliance Procedures which require individual employee training on
NeuStar's neutrality obligations, the establishment of an ongoing education and
information program concerning neutrality to company personnel to assure
compliance, and the coordination of NeuStar's preparation for quarterly compliance
audits. Through his involvement with number administration, John has also been
involved with ensuring appropriate adherence to industry-developed guidelines
and procedures used in the assignment and management of numbering resources.Further, John has managed a number of
different industry organizations responsible for the development of industry
processes and procedures. One of his primary duties was to ensure due process
is `followed during all deliberations of these groups.

Dr. Philip Branch, Product Development

Dr. Philip Branch is a Technical Project Manager with
Melbourne IT. In this role he has responsibility for technically complex
projects the company may wish to undertake. From 1994 until 1999 he was a
Senior Research Engineer with ANSPAG, a joint venture between Telstra, Siemens
and Monash University. One of his projects won an award for best new broadband
application at a major Australian industry exhibition. Before joining ANSPAG,
Philip was a Senior Systems Analyst with Trust Bank. From 1986 until 1992 he
was with the Trust Bank in Tasmania; from 1990 as Senior Analyst. This was a
managerial role where he supervised small teams of programmers. His qualifications are a Bachelor of Science, Master
of Technology, Doctor of Philosophy (Telecommunications Engineering) and a Diploma
of Business.

Tom McGarry, Standards Engineering

Tom McGarry has more than 14 years experience in the
telecommunications industry with a strong emphasis on management, analysis,
design, testing, and integration of communications networks. His background
includes extensive work in the areas of cooperative network and systems
testing, test analysis and execution, network planning and engineering, product
development, project management, switch technology, and number portability. He
has held positions as Chief Technical Liaison for Lockheed Martin and Director
positions in Network Engineering for Geotek, Inc. and NYNEX Corporation. He
holds a Bachelor of Science in Business Administration, University of Buffalo,
Buffalo, NY, May 1993.

Linda Heafey, Project Management

Linda Heafey has 10 years experience managing complex
software development and system integration projects. She joined Melbourne IT
in January 1998 as a Senior Project Manager and has since rolled out a series
of systems for both Melbourne IT and the Advanced Services Application Center
joint venture with Ericsson Australia. Prior to joining Melbourne IT she managed
system development teams at LookSmart International, where she successfully
delivered a series of web-based search and directory applications, assisting
the company to grow from a small startup to a highly successful Internet portal
site. Prior to moving to Melbourne, Australia in 1995, she spent seven years
with Agfa Corporation in Boston, MA. Her background includes extensive work in
Internet-based application development and electronic publishing systems, and
she has held a range of roles in product marketing, product management and
project management. She holds a Bachelor of Arts degree from the University of
California at Santa Cruz and a teaching credential from Sacramento State
University.

Fernando Espa a, Customer Account Management

Fernando Espa a joined Melbourne IT in March, 2000, to
assist with business development and channel partner management for the U.S.,
Latin American and European regions. Prior to joining Melbourne IT, Fernando
was the Senior International Account Manager with a large, U.S.-based domain
registrar. Fernando managed international accounts in a number of countries
including: China, Malaysia, Indonesia, Thailand, Philippines, Singapore, Hong
Kong, Korea, Australia, New Zealand, Spain, U.K., Denmark, Netherlands, Sweden,
and Brazil. Fernando assisted in the expansion and training of the International
team from three to nine members and the management of International accounts
from 20 to over 180 in the period of 18 months. Fernando brings over three
years experience in the domain name industry having participated in a series of
international forums which resulted in the evolution of the industry from a
single registry to the current registry/registrar model. Fernando participated
in the IFWP meeting held in Buenos Aires, Argentina (Aug, 1998), the ICANN
meetings held in Santiago, Chile (Aug. 1999) and Yokohama, Japan (July, 2000).
Fernando received a Bachelor of Arts Degree in Spanish with concentrations in
Latin American Studies and International Studies at Virginia Polytechnic
Institute and State University.

Resumes for key management are provided in the Appendices
of the Registry Operator's Proposal.

II.1.7Staff/Employees (RFP
Section D13.1.7)

Staff Resources

The JVTeam Registry Operations Team will be
staffed with dedicated, highly qualified personnel to ensure a timely
implementation and smooth transition to effective ongoing operations.

JVTeam's philosophy is that the company achieves its business
goals through its people. It promotes the philosophy among its employees that
they are individually and collectively critical to the company's success and
will share in its rewards. A sense of ownership is encouraged among employees
ownership of their own work, as well as responsibility for the overall
performance of the company. JVTeam will consistently maximize its business
goals by hiring staff members who are highly productive and of high caliber,
ensuring the highest levels of service.

JVTeam will be a reliable, skilled, competent, experienced
group of individuals who will embody the qualities of true customer service,
teamwork, and innovation. We will seek individuals who are customer-focused and
perform their job in a results-oriented, efficient manner. We will use best
efforts to augment our English-speaking staff with speakers of French, German,
Spanish, Japanese and Korean in order to effectively service our international
registrar customer base. In addition to technical skills, we recognize the need
to screen for intangible qualities such as capacity to learn, motivation, and a
customer-service orientation, all of which are key traits for success.

JVTeam will begin operations with a core management team
made up of highly qualified, proven staff members secured from our parent
companies. (JVTeam's senior management team is described in Registry Operations
Proposal Section II.1.6, Management). JVTeam can and will draw upon an enormous
reserve of managerial and technical skills from within the parent company
environments to provide highly qualified staff. The executive management teams
of the parent companies have a firm commitment to ensuring that JVTeam is amply
staffed with experienced personnel who will perform the activities described in
the Implementation Plan provided in Registry Operations Proposal Section IV.2, Project
Plan.

To staff the operational team, JVTeam can today draw upon
the combined strength of more than 353 people. 238 of those employees are
actively engaged in technical disciplines, including systems integration,
software engineering, database design and maintenance, and network engineering.

Staffing allocations may need to be adjusted as demand for
our services increases. Adjustments could include overall staff size or
refinements to required technical skills. Cross-training will be used in all
positions to promote job interest and esprit de corps. It also allows for
back-up staffing, and provides a better overall understanding of our systems
and services across the organization. Our parent companies have an unmatched
depth of relevant systems experience which will be drawn upon when required.
Specific factors which could affect staffing levels include:

Increase in the number of registrars

Higher than anticipated system activity

Higher than anticipated demand for our services

Increase in the complexity of our services

Increase in newly defined work that requires an
increase in management and/or administrative staff

Additional staff requirements will be met through a
rigorous recruitment process. JVTeam is in the unique position of being able to
draw liberally upon both the human and physical resources of NeuStar on an
ongoing basis. A breakdown of current staffing resources and their functional
areas of expertise follow.

STAFF
BREAKDOWN BY FUNCTION

Function

Current Staff

Executive
Management

20

Research and
Development

121

Operations

29

Sales and
Marketing

24

Customer Service
& Production Support

117

Finance and
Administration

42

To ensure we satisfy the requirements of ICANN to provide
high quality, consistent, reliable, and even-handed service, we have adopted
the following organizational structure (shown in Exhibit II.1-3).

Staff
Organization

First and foremost, the JVTeam organization is structured
to meet the needs of its customers: ICANN registrars, registrants and the
Internet community at large which will address the overall needs of ICANN. In
designing our functional organization, we placed four key requirements on ourselves:

Dedicated and
centralized customer relations and support. Superior customer service is
critical for registry success. Registrars are assigned to a dedicated Account
Manager. All customer service functions share a manager.

Equally strong,
yet distinct engineering and operations teams. To further ensure quality
product development focus on the part of the Engineering Team, final system
integration testing is performed by the Operations Team before system
deployment. This provides a healthy check-and-balance approach ensuring stable
and successful deployment of new systems into production.

Strong project
management. JVTeam has a firm belief in a strong, structured project
management approach to reaching business goals. We adhere to a strict
methodology for project planning, scheduling, progress tracking, and reporting.

As shown in the following table, each functional group is
responsible for providing a distinct set of services.

ROLES
AND RESPONSIBILITIES

Functional Group

Roles

Key Responsibilities

Management Review
Board

Oversight

Oversee
all business operations at a high level

Provide
assistance and guidance as required.

Provide
additional subject matter expertise

Senior Management Team

Chief Executive
and Operating Officer

Provide
company leadership

Responsible
for ensuring the success of all business operations

Chief Financial
Officer

Manage
all financial aspects of the business

Legal Counsel

Manage
all legal aspects of the business

Advise
on matters of policy adherence and supervision

Engineering

Product
Development

Product
Development Engineers

Work
with customers and other stakeholders to define new system features and
functionality

Work
with System Engineering Team in designing appropriate implementations

Standards
Engineering

Standards
Engineers

Define
and propose industry standards

Work
with standards bodies to evaluate options

Project
Management

Project
Managers

Technical
Writers

Manage
the planning, execution, and delivery phases according to project objectives

Deliver
projects on time and on budget

Manage
technical writers

System
Engineering

System
Architects

Software
Engineers

System
Engineers

Software
Programmers

Test
Engineers

Requirements
management

System
design

System
development

Software
and system testing

System
integration

3rd
party product evaluation

Development
system configuration and release management

Administration

Human
Resources

Human
Resource Officers

Clerical
Support Staff

Manage
the recruitment and induction process

Manage
staff development

Manage
staff training

Manage
the provision of clerical support to the rest of the organization

Billing
and Collections

Billing
and Collections Officers

Manage
registrar accounts

Provide
registrar reports to the respective Account Manager

Financial
Analysis

Financial
Analysts

Provide
financial analysis and reporting to the Executive Management Team

Business Relationship Management

Account Management

Account Managers

Develop
and maintain relationships with registrars

Solicit
input from registrars regarding registry product and service improvements

Marketing

Marketing
Specialists

Develop
promotional materials to market TLDs

Develop
brand awareness campaigns

Customer Support

Customer Support
Representatives

Provide
1st line support to registrars

Registrar
integration

Problem
resolution

Operations

Production Support

Production Support
Engineers

Web Developers

System
integration testing

Provide
2nd line support problem resolution

Systems
monitoring and maintenance

System
documentation

Production
system configuration and release management

Database Administration

Database Designers

Database
Administrators

Database
design, administration, and maintenance

Network
Administration

Network Designers

Network
Administrators

Network
design, administration, and maintenance

Quality Assurance

Quality Assurance

Quality Assurance
Specialists

Neutrality
Supervisors

Monitor
all operations for adherence to neutrality guidelines

Develop
and deploy quality assurance initiatives, and monitor performance against
them

Hiring Policy

The Internet industry requires an employment process that
is timely, responsive, reliable, competent, and customer service focused. Any
process should also handle information in a secure and proprietary manner.Accordingly, we propose:

Our staffing strategy is designed to ensure the highest
levels of service. JVTeam staff will meet or exceed the stated requirements in
skills, competence, and experience. The staff will be augmented during the
implementation phase and thereafter, as necessary, by subject-matter experts.

All of the key management positions will be staffed
with employees who have demonstrated successful previous employment
experiences.

Our staff will embody the qualities of customer
sensitivity and friendly efficiency,
crucial to achieving a positive client reception to the registry services.

Like its parent companies, JVTeam will maintain an automated
database with a skills inventory on current employees, as well as an automated
web-based candidate sourcing and tracking system.These tools contribute to the expedient identification of
required skills for even the most specialized positions.When necessary, we will use recruiting aids
in the form of search firms, using executive search techniques to identify and
attract the best individuals for positions at all levels. In addition to
technical skills, we recognize the need to screen for intangible qualities such
as the capacity to function in a learning organization, a team setting, and an
environment focused on impeccable customer service, all of which are keys to
success.

Standard background investigations will be conducted on
all employment candidates, both permanent and temporary.We will verify employment and check
references with prior employers, perform credit and criminal checks, and explore
any employment gaps.

Staff members will be required to sign non-disclosure
agreements to protect proprietary information for the JVTeam and its clients as
well as the commitment to our code of conduct.

Employee Training

JVTeam recognizes the need for continual training in all
technical fields. It is critical that JVTeam engineering and operations staff
members in particular are up-to-date with advancements in technology and the
release of new hardware and software products and tools.

Ongoing staff training will focus on:

Continual upgrading of skills to enable individuals to
enhance their career development and promote advancement.

Cross-training which will allow for more flexible
utilization of staff members across the organization.

In addition to using standard training vehicles, JVTeam
will employ web-based employee training for some of its training needs;
existing online courseware includes Customer Service, Project Management and
Performance Management. Using this vehicle allows us to:

Deliver state-of-the-art learning on virtually any
topic while dramatically reducing our time to market .

Create and deliver learning as quickly as the business
demands or as new technologies evolve.

Space for Additional Staff

JVTeam will base its operations at the Sterling, Virginia
data center. The site is currently equipped to house approximately 160
personnel. Current occupancy stands at fewer than 100 allowing us to
accommodate substantial additional growth as circumstances demand.

Conclusion

The JVTeam registry will be much more than a technical
solution.It will be a team of
dedicated, talented and qualified individuals working collectively as a
customer-driven organization.

II.1.8Commercial General
Liability Insurance (RFP Section D13.1.8)

Prior to the execution of definitive agreements pursuant
to which it will provide registry services, the JVTeam will have in place
liability insurance in the amount and coverage appropriate for the activities
it is undertaking pursuant to such agreements.