Brent Schroeder, group president, heating and air conditioning, Emerson’s Commercial and Residential Solutions platform, numerous other Emerson leaders, and a handful of local and state dignitaries were on hand to turn the first shovels of dirt for an expansion project on a site that currently employs approximately 1,700 people.

I know most contracting business qualify as small, and I speak from experience when I say that small contractors can easily differentiate themselves by empowering their people to perform random acts of kindness to benefit their customers or potential customers.

Service World Expo officials announced that the well-known presenter on internet marketing and owner of Contr@ctor’s Online Access, Dave Squires, will speak at the conference on “Web Marketing: What Works, Doesn’t Work, and is Changing Today.”

Warrantech, a national provider of extended service plans (ESPs) and warranties, announced a unique new offering that will improve the customer experience by reducing the amount of time it takes to service products.

The concept of time windows is a slippery slope for most home service companies. Other industries have figured out how to fit their work into nice, neat little boxes of time, so why can’t we? The problem stems from the number of variables we deal with on our individual calls.

Ruth King, channel manager of HVACChannel.tv and president of Business Ventures Corp., will present, “Sending Your Bank Statements Home and 24 More Painless Procedures to Keep Your Hard Earned Customers, Cash, and Other Assets,” at the 2017 Service World Expo event.