FUNCTION:
Provides customer service as a principal non-supervisory source of
information in regard to all matters of classification, mailability,
rates, methods of mailing, fees, payment systems and special services,
and other related phases of postal mailing standards.

DESCRIPTION OF WORK:
See the Standard Position Descriptions for the Occupation Code given
above.

REQUIREMENTS:
This section is composed of Knowledge, Skills, and Abilities (KSAs)
which are required to satisfactorily perform the tasks of the position.
Applicants must demonstrate that they possess a sufficient level of each
KSA, to include at least minimum competency for senior-qualified
positions to enable them to perform these tasks satisfactorily.
Applicants demonstrate these levels by describing examples of
experience, education, or training, any of which may be non-postal.
Ratings are based on the demonstration of the level of possession of
each of the KSAs. Failure to demonstrate any KSA is disqualifying.
1. Ability to provide proactive customer service, as it relates to
providing advice and/or information specific to the customer's
individual mailing needs. Includes asking appropriate questions,
listening to the customer and providing information or services,
anticipating needs and volunteering information about changes in
policies or procedures that may affect a customer's mailing.
2. Ability to communicate orally and in writing sufficient to
express ideas or facts clearly and logically when answering
questions, giving instructions or explaining complex postal
regulations and procedures.
3. Ability to work and deal with people as it relates to interacting
tactfully and respectfully with customers and coworkers. Includes
dealing effectively and calmly with complaints, problems and
difficult customers by exercising courtesy, etiquette and self-
control at all times.
4. Ability to follow instructions, either oral or written, such as
directions, instructions, equipment operating information, and
directions included in forms or manuals, and applying relevant
information as needed.
5. Ability to perform basic mathematical computations refers to
performing basic calculations such as addition, subtraction,
multiplication and division with whole numbers, fractions and
decimals.
6. Ability to identify and analyze problems, including gathering
necessary information and resources, evaluating and summarizing
the information, and arriving at an appropriate recommendation or
course of action.
7. Ability to work without immediate supervision.
8. Ability to safely perform the duties common to the position.

EXAMINATION REQUIREMENTS:
Applicants must successfully complete Postal Service Test 473, which
includes the following measures of job-related knowledge, skills, and

TRAINING REQUIREMENTS:
Applicants who qualify and are selected under this standard will be
required to complete prescribed training satisfactorily. This includes
successful completion of the introductory business mail entry course and
Exam 425, and successful completion of the business mail academy and
Exam 427.

PHYSICAL REQUIREMENTS:
Applicant must be able to perform the physical requirements of the
position with or without reasonable accommodation.

ADDITIONAL PROVISIONS:
When filled internally, this position usually involves a deferment
period during which the senior bidder is provided appropriate
combinations of training, testing, and practical demonstration of
ability to perform in the actual position.
Mailing Requirements Clerks must work their assigned tour and days of
work. Mailing Requirements Clerks must follow Postal Service policies
and procedures for personal conduct at work, including adhering to rules
and regulations.
Mailing Requirements Clerk at any time may be assigned to provide
service to the public. They must maintain a neat and professional
appearance and demeanor in such interactions.