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Surprising.

A customer from New Jersey has called the office several times over the past month to work out the details of a large purchase order to our company placed by her school. She has been really aggressive and intimidating since the first phone call. I was not fond of her and immediately recognized her with each subsequent call to our office because of the way she spoke to me from the beginning.

She just called again and basically apologized for being so difficult to work with. She said her school district is "very, very messy and dysfunctional" but it's a "labor of love." She also said her school district is in the process of creating another very large purchase order from us.

I'm really surprised that she appreciated us. From the way she's spoken to me in every interaction, I thought she found us unprofessional and irritating. At least, that's how she acted. I'm really flattered despite her curt demeanor. I guess some people are just a little more brusque than others.

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