We hear from customers all the time,
here is what a few of them have said...

[from Texas]

[After CESCO replaced the interlocking 2-part levers with
the 3-part
original lever assembly on the Burlington Models, P/N 000-1510A]
"Thank you for the new old linkage. We have changed out the
linkage [lever assembly, P/N 000-1510A] on your model 15 and 20R
Burlington and after installing the new old linkage we found this
brings the product back to the higher standard that we were used
to with your product. With the new old linkage we are confident
that we can install your products in our customers homes and
businesses and rest assured these products will work properly for
years to come with little or no problems."

[from New York]

"I received the replacement
parts that you sent, and they solved the problem instantly. Thank
you very much for your patience and kindness in helping me. It's
very satisfying to keep your well-made brass work functioning,
rather than replacing it with a short-lived plastic version; and
it's nice to know that there are still firms like yours, that care
about the people who use their products."

[from Massachusetts]

"I have four of your
Burlington #20R ballcocks in my apartments and my own residence.
The reason I use them is the ease of repairing them. I now am
having a problem finding parts such as seats and washers which are
the only parts needed to keep them operating properly. I would
like to know where in this area I can buy parts. I am not just a
homeowner trying to fix things myself. I am a master plumber who
happens to be a homeowner."

[from Missouri]

"...One of my
responsibilities prior to my retirement was to oversee my
company's customer service activity. I learned that a fine product
cannot take the place of a customer's problem, particularly when
the customer is scratching his head as I was last week.
Thank you for going that extra mile and going far beyond the
ordinary response by giving me first class service. It was
appreciated, and I am very grateful."