Payment

Payment can be made by cash, cheque or bank transfer. A non-refundable 50% deposit is required on placing an order. The balance is due 14 days prior to delivery/collection of a celebration cake or cupcakes, and 30 days for a Wedding cake or cupcakes.

Delivery

Self-collection: You are most welcome to collect your order by appointment from GU22 9DB (full address will be supplied on confirmation of your order) . When collecting your cake we recommend it is transported in the boot of the car, placed flat on a large towel or similar to prevent it slipping. The Buttercup Kitchen can accept no liability for the condition of your order once it leaves the premises.

Delivery: We are happy to deliver your cake. We charge 60p per mile so a 10 mile round trip will incur a £6.00 delivery charge.

Wedding cake delivery and set-up is charged at £20 within a 10 mile radius of GU22 9DB, delivery beyond this radius will be charged per mile. We strongly recommend we deliver and set-up your cake. Stacked and tiered cakes can be very fragile and it is important they are transported and set-up correctly. We will also provide you or your venue with cutting guides to ensure you achieve the portions you have ordered from your cake.

Cancellation

All requests for cancellation must be made in writing.

If a cancellation is received, the deposit will not refundable.

If a cancellation is received less four weeks prior to the
promised delivery date, the full deposit and balance are due in full.

Your guaranteeWe are so confident that you will be 100% satisfied with your cake that we offer a money-back guarantee should you not be happy with your order.