FAQ

Shipping is free on domestic orders $75 or more (after any coupon codes and prior to tax)! Simply fill your cart and Free Shipping will automatically be applied to your cart when you reach $65 or more.

For worldwide shipping rates, please enter your shipping address at checkout and rates will automatically appear. We unfortunately do not ship to the UK and China at this time.

Items in your order may arrive in separate packages, as some products are shipping straight from the manufacturer. You will be emailed separate tracking numbers when your package(s) ship.

HOW LONG WILL IT TAKE FOR MY PACKAGE TO ARRIVE (FOR NON-SUBSCRIPTION BOX PURCHASES)?

Orders are processed within 1-3 business days depending on order volume at the time the order is placed. When your order is shipped, you will receive a tracking number via email. Please allow 2-4 weeks for your package to arrive based on your location in the world.

RETURNS (NON-SUBSCRIPTION BOX PURCHASES)

Non-subscription orders have a 365-day, 100% money back guarantee! Return for any reason (or none at all). If you are having difficulty with application of any product, or having a hard time getting a color to look just right on you, simply email hello@terimiyahirabeauty.com so we can offer you tips and advice to get the most enjoyable experience possible.

SUBSCRIPTION BOX SKIPPING & CANCELATION

Skip a month or cancel your subscription at anytime! Please email support@terimiyahirabeauty.com by 5pm EST on the last day of the month. This ensures that your credit card will not be charged automatically in our system (if our system accidentally charges you even if you meet the cut-off deadline, don't worry and we'll refund it right away). If your card is charged automatically, you are guaranteed the next box and it will be shipped.If you place your skip/cancellation request AFTER 5pm EST on the last day of the month, and your card is automatically charged, the request will be honored for the following month's box charge.

MY PACKAGE IS MISSING A PRODUCT/DAMAGED UPON DELIVERY, HELP!

If your package is missing a product or damaged upon delivery, please contact hello@terimiyahirabeauty.com and we will take care of you via replacement product!

DO YOU HAVE A SAMPLE PROGRAM?

Currently we don't have a sample program, but we hope to add one soon!

IS TERI MIYAHIRA BEAUTY A VEGAN LINE?YES! All make-up and skincare is vegan, all-natural and cruelty-free! See full ingredients lists on each product page.

WHAT ARE YOUR INGREDIENTS?

Full ingredients lists are available on individual product pages for your convenience!

WHAT ARE THE MANUFACTURING PRACTICES USED WITH YOUR PRODUCTION PARTNERS?

All of our laboratories and manufacturing partners of our makeup and skincare/body products are based in North America, being 100% cruelty-free (no animal testing of ingredients or finished product in any part of the production chain). Our manufacturers are also ethical and value-driven businesses, offering fair wages to employees, and even going as far as being environmentally conscious by minimizing carbon footprint through the use of hydro-electricity to power their factories! This is why luxury and high-quality products come at a higher price tag, due to the higher production costs of the products themselves when using manufacturers who also run high-quality businesses.

WHERE ARE YOUR PRODUCTS MADE?

All of our makeup and skincare/body products are made using manufacturers in the USA and Canada! The reason we use various manufacturers is because each has their own speciality. For example, our pressed powder makeup manufacturer is different from our skincare manufacturer. It's more work for us to use multiple manufacturers for production (and it's a higher price to split up our production this way), but it ensures that we are creating the highest quality products in their respective categories. We want to utilize the strengths of each partner we work with.

LOYALTY REWARDS PROGRAM

To see how to earn points and redeem them for free rewards and goodies, click here!