Customer relationship management (CRM) outsourcing is a type of professional service provided by outsourcing vendors in the form of third-party services. The services include communications management, multi-channel customer engagement, and analytic solutions.
The retail segment accounted for the majority of shares toward the CRM outsourcing market during 2017. The segment is expected to lead the customer relationship management (CRM) outsourcing market in the forthcoming years.
In terms of geography, during 2017, the Americas contributed the majority of shares toward the CRM outsourcing market. It has been estimated that the customer relationship management (CRM) outsourcing market will witness growth in this region during the projected period.
In 2017, the global Customer Relationship Management (CRM) Outsourcing market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.
This report focuses on the global Customer Relationship Management (CRM) Outsourcing status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Customer Relationship Management (CRM) Outsourcing development in United States, Europe and China.
The key players covered in this study
IBM
Accenture
Cognizant
Infosys
HCL Technologies
...
Market segment by Type, the product can be split into
Communications Management
Multi-Channel Customer Engagement
Analytic Solutions
Others
Market segment by Application, split into
Retail
BFSI
Telecom & IT
Healthcare
Others
Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America
The study objectives of this report are:
To analyze global Customer Relationship Management (CRM) Outsourcing status, future forecast, growth opportunity, key market and key players.
To present the Customer Relationship Management (CRM) Outsourcing development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
In this study, the years considered to estimate the market size of Customer Relationship Management (CRM) Outsourcing are as follows:
History Year: 2013-2017
Base Year: 2017
Estimated Year: 2018
Forecast Year 2018 to 2025
For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

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