Laundry Manager

The Laundry Manager is responsible for the entire in-house laundry operation ensuring that all areas have an adequate supply of clean, pressed linen as needed. The laundry manager is a "working" manager position and must fulfill dual responsibilities of laundry personnel and manager when needed.

QUALIFICATION STANDARDS

EDUCATION REQUIREMENTS:

* High School diploma or equivalent and/or experience large volume resort or a related field required.
* At least 4 years of progressive experience in a large volume Resort required.
* Previous management responsibility required.

LICENSE/PERMITS REQUIRED: Valid Driver's License.

REQUIRED SKILLS: Must be able to read, write, and speak English. Bi-lingual skills preferred but not required.

KNOWLEDGE OF COMPUTER HARDWARE OR SOFTWARE:

* Ability to understand and effectively utilize above average computer equipment and applications, to include, but not limited to: Microsoft Office Suite -- Strong Excel Skills.
* Must be able to efficiently process and export data from LMS, Time/Attendance and other property systems.

PREVIOUS EXPERIENCE REQUIRED: Experience with properties (Hotels and Resorts) in excess of 500 rooms. Have a broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort are helpful but not required.

PHYSICAL REQUIREMENTS:

* Flexible and long hours sometimes required, including weekends and holidays.
* Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
* Ability to stand during entire shift up to 8 hours.

MENTAL REQUIREMENTS:

* Must be able to convey information and ideas clearly.
* Must be able to evaluate and select among alternative courses of action quickly and accurately.
* Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
* Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, and Guests.
* Must be able to adapt to a broad range of customer interactions/inquiries/complaints.
* Must be able to work with and understand financial information and data, and basic arithmetic functions.
* Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
* Make independent decisions while maintaining strong ethical standards consistent with company policy and rules as well as the ability to maintain the confidentiality policy.

ESSENTIAL DUTIES & FUNCTIONS

* Approach all encounters with guests and associates in a friendly, service-oriented manner.
* Maintain regular attendance in compliance with Kalahari Resort standards, as required by scheduling which will vary according to the needs of the resort.
* Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
* Comply at all times with Kalahari Resort standards and regulations to encourage safe and efficient resort operations.
* Maintain a warm and friendly demeanor at all times.
* Associates must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow associates.
* Prepare weekly schedules according to business needs.
* Manage daily linen requisitions.
* Verify all laundry is washed and folded.
* Coordinate pre-treating of soiled linen as necessary.
* Manage monthly linen inventory, including records of all damaged and stained linen.
* Ensure that stained linens are being properly pre-treated.
* Verify that lint filters are cleaned at each shift.
* Verify that dryers, washers, and other equipment are kept clean and maintained.
* Maintain laundry shelves in a clean and orderly condition.
* Keep laundry room floors clean and safe.
* Compile and complete reports, linen loss, turnover, par levels, and purchase orders and forward them to the Rooms Division Manager and/or General Manager.
* Conduct pre-shift and routine (monthly) staff meetings and Daily Promise meetings.
* Train staff on handling and safe operation of chemicals.
* Verify that the associate handbook rules and procedures are followed.
* Interview, review, coach, teach, and train all Laundry associates.
* Always practice safe work habits to ensure safety to guests and fellow associates.
* Perform all duties of Laundry Attendant/Supervisor.
* Ensure cleanliness of Laundry area.
* Check machines daily to ensure proper working order.
* Contact supplier to perform regular check and train staff on new procedures/products.
* Assign tasks to laundry personnel and monitor their progress.
* Complete daily payroll and pay period summaries.
* Maintain associate time records and schedules in accordance with resort procedure.
* Observe, report, and assist in correcting linen abuse.
* Directly supervises all Laundry Attendants and Supervisors.
* Maintain required pars of all department and stationary supplies.
* Review daily logbooks for PM shifts on a daily basis.
* Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.
* Attend meetings/trainings as required by management.
* Perform other duties as requested from management.

Kalahari Resorts & Conventions is a team of enthusiastically-empowered and loyal hospitality experts with the combined passion of flawlessly executing the creation of family time and world class conventions.

Many of our associates have been given the tools to be a success and have built careers. Sixty-one percent of our leadership team has been promoted into their roles. As an employer-of-choice, we’ve held on to A-players that seek responsibility and want to learn.

Each day, from intern to executive, we’re empowered to push the boundaries of hospitality through positively affecting the guest experience in a for-profit environment. Questioning prior policy and strategy is routine, and each associate is required to not only be attentive to detail, but to dream and be curious about what could be.

Synergy, collaboration and the willingness to take risk is at the heart of our culture. We must continually embrace change, while remembering that welcoming each guest is what brought our brand to the forefront.

Work Permit:
Applicants who do not already have legal permission to work in the location of this job will not be considered.

Management Position: Yes

Description

JOB SUMMARY

The Laundry Manager is responsible for the entire in-house laundry operation ensuring that all areas have an adequate supply of clean, pressed linen as needed. The laundry manager is a "working" manager position and must fulfill dual responsibilities of laundry personnel and manager when needed.

QUALIFICATION STANDARDS

EDUCATION REQUIREMENTS:

* High School diploma or equivalent and/or experience large volume resort or a related field required.
* At least 4 years of progressive experience in a large volume Resort required.
* Previous management responsibility required.

LICENSE/PERMITS REQUIRED: Valid Driver's License.

REQUIRED SKILLS: Must be able to read, write, and speak English. Bi-lingual skills preferred but not required.

KNOWLEDGE OF COMPUTER HARDWARE OR SOFTWARE:

* Ability to understand and effectively utilize above average computer equipment and applications, to include, but not limited to: Microsoft Office Suite -- Strong Excel Skills.
* Must be able to efficiently process and export data from LMS, Time/Attendance and other property systems.

PREVIOUS EXPERIENCE REQUIRED: Experience with properties (Hotels and Resorts) in excess of 500 rooms. Have a broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort are helpful but not required.

PHYSICAL REQUIREMENTS:

* Flexible and long hours sometimes required, including weekends and holidays.
* Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
* Ability to stand during entire shift up to 8 hours.

MENTAL REQUIREMENTS:

* Must be able to convey information and ideas clearly.
* Must be able to evaluate and select among alternative courses of action quickly and accurately.
* Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
* Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, and Guests.
* Must be able to adapt to a broad range of customer interactions/inquiries/complaints.
* Must be able to work with and understand financial information and data, and basic arithmetic functions.
* Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
* Make independent decisions while maintaining strong ethical standards consistent with company policy and rules as well as the ability to maintain the confidentiality policy.

ESSENTIAL DUTIES & FUNCTIONS

* Approach all encounters with guests and associates in a friendly, service-oriented manner.
* Maintain regular attendance in compliance with Kalahari Resort standards, as required by scheduling which will vary according to the needs of the resort.
* Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
* Comply at all times with Kalahari Resort standards and regulations to encourage safe and efficient resort operations.
* Maintain a warm and friendly demeanor at all times.
* Associates must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow associates.
* Prepare weekly schedules according to business needs.
* Manage daily linen requisitions.
* Verify all laundry is washed and folded.
* Coordinate pre-treating of soiled linen as necessary.
* Manage monthly linen inventory, including records of all damaged and stained linen.
* Ensure that stained linens are being properly pre-treated.
* Verify that lint filters are cleaned at each shift.
* Verify that dryers, washers, and other equipment are kept clean and maintained.
* Maintain laundry shelves in a clean and orderly condition.
* Keep laundry room floors clean and safe.
* Compile and complete reports, linen loss, turnover, par levels, and purchase orders and forward them to the Rooms Division Manager and/or General Manager.
* Conduct pre-shift and routine (monthly) staff meetings and Daily Promise meetings.
* Train staff on handling and safe operation of chemicals.
* Verify that the associate handbook rules and procedures are followed.
* Interview, review, coach, teach, and train all Laundry associates.
* Always practice safe work habits to ensure safety to guests and fellow associates.
* Perform all duties of Laundry Attendant/Supervisor.
* Ensure cleanliness of Laundry area.
* Check machines daily to ensure proper working order.
* Contact supplier to perform regular check and train staff on new procedures/products.
* Assign tasks to laundry personnel and monitor their progress.
* Complete daily payroll and pay period summaries.
* Maintain associate time records and schedules in accordance with resort procedure.
* Observe, report, and assist in correcting linen abuse.
* Directly supervises all Laundry Attendants and Supervisors.
* Maintain required pars of all department and stationary supplies.
* Review daily logbooks for PM shifts on a daily basis.
* Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.
* Attend meetings/trainings as required by management.
* Perform other duties as requested from management.

Kalahari Resorts & Conventions is a team of enthusiastically-empowered and loyal hospitality experts with the combined passion of flawlessly executing the creation of family time and world class conventions.

Many of our associates have been given the tools to be a success and have built careers. Sixty-one percent of our leadership team has been promoted into their roles. As an employer-of-choice, we’ve held on to A-players that seek responsibility and want to learn.

Each day, from intern to executive, we’re empowered to push the boundaries of hospitality through positively affecting the guest experience in a for-profit environment. Questioning prior policy and strategy is routine, and each associate is required to not only be attentive to detail, but to dream and be curious about what could be.

Synergy, collaboration and the willingness to take risk is at the heart of our culture. We must continually embrace change, while remembering that welcoming each guest is what brought our brand to the forefront.