This is what I did to get a copy, I went on different store sites that sold this product and I found that some will advertise the product, it's functions and its instruction manual. When you find it just copy and paste the page.

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hi My name is Jonathan but I'm DJ's that's means that When you put it an cd's on your Gemsound CD tray that is mean that it's won't played it error cd's it's might be scratch or damage and you need to ask me more about that here's the my email addresses is Jonathan_Suarez57@yahoo.com

OK all you need is a 1/8 th inch stereo jack that goes out into two RCA cables RED and White (you can get this conector at any radio shack) now plug the red and white wires into the back of your gem sound unit AUX or TAPE..plug in your mp3 through headphone jack into 1/8 in plug....now turn on set switch to AUX OR TAPE DEPENDING on the one you plug into ..now play your mp3...make sure volume is up!
This should fix YA!

Put the cd in when it loads and display the disc time, you can then spin the round wheels forward or backwards to the place on the song that you're playing, this only work when the song is paused or stopped. If the disc is playing the wheels are only used to slow down or speed up the song.

Unplug power cord. Plug back power and keep pressing the eject button repeatedly while the unit starts up. Do this a couple of times, if you succeed in activating the eject before the system starts reading the disk, then it will eject.

If you do not get the disk out in this way, the only alternative is taking the unit apart, and removing disk from inside manually.

Sometimes the electronic device thats programed to open the door malfunctions from wear and tear or its just defected from the manufacture, if you have warranty send it to Gemsound so they can replace the defected peace.