Doesn't work properly if installed on ios4.0 iphone 4 which is then upgraded to ios5.

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[ eaglejf]eaglejfAnonymous14 Oct 2011 21:48

Not working at all!!
iPhone 3GS 32GB, iOS 5 upgraded and Viber 2.1.0 update installed. Keeps crashing everytime I open it. Can only see 1 line of the message in the notification center with locked screen!

iPhone 4 32GB, IOS5 upgraded and Viber crashed when i tried to start again. Delete the Viber app, and reinstaled, now i did not receive the MSN or phone call to get the new code, mi telephone number is from Mexico City. Any problem with Telcel in Mexico guys, or is the app that need an upgrade to work with iOS5 ? best regards

Viber breaks for me after the ios5 update.
My old viber contacts dont work anymore, yet I received a text from a friend who hasn't updated to ios5 and it came through, only it showed his number as the contact.
So now there are 2 contact for the same person.
No other contacts works.
Upgraded to latest viber version today, no difference.
Will try a re-install and report back.

After installed iOS 5,my old viber stop funtioning.then I reinstalled but cound't work.i did't receive phone calls for the code.so what should I do then?i need it urgently because I have been using viber a lot nd some calls are very important.pls help e ASAP.thanks
Linda

I have to iphone 4 unlocked and updated to ios 5, one works fine but the other one the contacts gone, and message appears in one line in the notification bar but it disappears inside viber, and no calls or message can be made, ive reinstalled viber and even restored ios5 still no luck, need help………………

Viber 2.1.2 should fix many of the issues mentioned above, please try it out and let us know what you think.

RE: loosing msg history: We are aware of this issue and we will have a fix shortly.

In the mean time, if you shut down Viber (exit and close the app) before shutting down your Phone, the message history should remain intact. This is only a temporary work around, and we should have this issue resolved very soon.

Hi
I have thesame problem oflost contacts. Till yesterday i had all contacts and getting the notifications of new contacts koining viber as well.
But suddenly today all contacts vanished.
I have not synced with itunes nor done anything to the app.
I am on version 2.1.2.157 amd i habe deleted and re-installed the app

@bigmacca24 -
Please note that Viber does not officially support iPhone 3G at this stage, as stated in our website (we support iPhone 3Gs and above), and that is probably the reason for the problems you are experiencing. We are looking into the problem at the moment, and we hope to come up with a solution soon.

Open Viber and find a person you know who has Viber in the "All" contact list. To reboot synchronization, change a digit, save and exit the contact list. Open contact again, change the digit back to the original, correct number, save and exit. Wait for approximately 10 minutes and see if the contact is now recognized as a Viber user.

If this doesn't work, please enter Viber's DialPad and try to manually dial the number in its FULL format (including the "+" sign, the country code, area code, etc.)

We are aware of this issue and we will have a fix shortly.
In the mean time, if you shut down Viber (exit and close the app) before shutting down your Phone, the message history should remain intact. This is only a temporary work around, and we should have this issue resolved very soon.

My i-phone 3G worked perfectly for months when ringing and texting my daughter in Australia until I foolishly downloaded the latest update and now we cannot make contact at all. She has an i-phone 4 and we chatted happily. I've persuaded all my friends to join Viber and now it doesnt work - normally updates also have backward compatibility and I know Viber doesn't support it on 3G but when it was working perfectly and was my only contact with my daughter and grandchildren, obviously I am disappointed. What really is the problem?

@Crazybird - Viber needs to run on a multi-tasking device, which does not include iPhone 3G and below. :/
However, you may try and use it with iOS 4 though this combination is not optimal and may cause unexpected behavior. If you are experiencing unexpected behavior we recommend that you close all other open applications on the iPhone to see if this resolves any issue for you.

We are working 24/7 to find a full resolution to this matter. Please stay updated on our Facebook page.

Save all your photos and movies onto your computer before you do the following;
1. Connect your phone to the computer.
2. Go onto itunes.
3. Click on your device.
4. Go to the summary tab
5. Restore your phone settings as if its a new phone.
6. When the option to use iclouds comes on after it restores select 'No'.
7. Complete the process and then reinstall viber on your phone.

It will work like normal but make sure you save all your photos and movies onto your compter before you do this because you will lose everything besides your contacts.

i downloaded viber on my iphone 4 v5 but it didnt send me a code. when i press the no code i found out that viber is blocked by a network here in the U.A.E. so i cnt really read wats written der. Viber team cn u pls. just tell me the solution here? by the way i was able to download and use viber on my old iphone 3g and it stil work til now.

@anonymous - Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn't help, contact our support team at http://support.viber.com and give them the details of the problem.

I have iphone 3G v4.1.
I can only receive calls when viber is running otherwise it doesnt show if someone is calling. while the calling party is getting the ringing tone. Push notifications are set properly as well.
ANy help?

Got my new 4s and after I restore all backup from old 3gs (including workable viber)
But now viber crashed everytime i click the app(darken screen and loaded for 10 secs)
I tried reinstall and didnt work
I tried turn off icloud and didnt work

@Ivo and @Naptin - This is a known issue which will be resolved shortly. Please make sure that you stay current with our version updates. It may help to change 'banners' to 'alerts' on Viber's Push Notification settings as a temporary workaround.
We kindly thank you for your patience.

I use iPod touch 4G, i dwlded viber thn i chat with my bf frm anth country, it was fine till i upgrade sdd sometimes whn my bf sms me i c it at my notification but only one line. Whn i open it there is no msg, really upset guys, this cud cause us arguements can anyone help, pls,,,!

@sara, @AyeMe and @Kevin - Like we said before, this is a known issue which will be resolved shortly. Please make sure that you stay current with our version updates. It may help to change 'banners' to 'alerts' on Viber's Push Notification settings as a temporary workaround.
We kindly thank you for your patience.

Hello, I use a iPhone 4 on iOS5.0.1 (jailbroken) I have installed the latest Viber version 2.1.3.244 however, when making calls it just ring and rings, but the other line says call was already drops. Text messaging has no problem. Does I have the same problem with the rest? Thanks.

I'm having similar issues…have iPhone 4S, installed and uninstalled Viper many times and the app still does not load. Got the code, add it in but cannot finish the installation. what is the issue? thanks.

I deleted my viber by clicking the 'x' button on my phone because it wasn't working properly and now I have restored it. I'm having no trouble with it but I would really love to retrieve all my other messages from my old viber account…how would I go about restoring those messages? I have the iphone3gs and the latest viber;)

Hi, Having a problem with the latest version of Viber on iPhone 4; when ive been offline and come back online, it says i have messages and i can see the short version on the locked screen but when i go into Viber they aren't there! It's not as though I've even been offline for long, sometimes only an hour or two. Are you aware of this issue and is there a fix?

@Maria- This is a known issue which will be resolved shortly. Make sure that you stay current with our version updates. It may help to change 'banners' to 'alerts' on Viber's Push Notification settings as a temporary workaround. We kindly thank you for your patience.

I have a iPhone 4, ios5. Installation got past the access code entry and then it shows message "Loading" with background showing "No fiber contacts yet". The problem is the "Loading" just ends with the app crashing.

Same experience each time I try to use the app. Sometimes I have to re-enter phone number and access code but still it never worked. Please help

My messages are also only showing as a preview then disappearing when i enter viber. You keep telling people to adjust the banners to alerts but when I do this, it tells me that the app wont work without push notifications and I must leave them switched on

Hiya! I have huge problem! My viber crashed today, I couldn't get it running again! I got welcome screen and info than I need to set up my viber! I was trying to do that, but I got message that there's no internet connection! I was on wi-fi and it was working fine, don't know what's that all about. While app isn't working I can still recive txts! My biggest worry is that I just lost 6 months of conversations! I'm still hopping you can help me to get it back, since viber seems to be working in the background or something. I read that, once I remove application, all history is gone, but I didn't remove it, so it must be somewhere. Please help!

@Basia and @Ngd - It seems like Viber has been deactivated on your device for some reason. Unfortunately, Viber does not store records, such as user text messages or conversations due to security reasons. Viber only stores information such as is mentioned in our privacy policy. Please view our privacy policy at:http://www.viber.com/privacypolicy.html

Sorry for the inconvenience caused. :\n
'Saving your history' feature is not available yet but you can ask that as 'feature request' via: http://bit.ly/uAzQ7Y

@shko - Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn't help, contact our support team at http://support.viber.com and give them the details of the problem.

My parents both downloaded Viber on iphone 4 and iphone 4s. The first question they were asked was "Will you allow push notifications". They both said No. Viber then said it wouldnt work without push notifications and told them to switch it on. They followed the instructions on how to turn it on, then pressed Continue - Retry. But nothing happens. They then deleted the app and reinstalled it, hoping to get the 1st question " Will you allow push notifications" so that this time they could say yes Allow. However, when they reinstalled it they no longer were offered that question and it went straight to the Continue - Retry page.

hi.
I've been using Viber for a very long time now and never experienced any troubles. But a few days ago I noticed that I get the push text telling me I got new messages but they won't appear when I start the APP. Today I even tried to call someone and I got a message saying there's no internet connection, although there is.
I have 3GS…
I updated to the new version a couple of hours ago and the problem remains unsolved…
Help!!!

I had viber for a long time on my iPhone. Then I decided to install it on my iPad aswell but then I noticed that none of my iPhone viber messages were sending so I deleted it on my iPad and started using my phone again and now none of my messages are sending still!!! Please help ASAP thanks

Viber won't work on my iPhone 4s with the latest upgraded software.
When I open viber and click continue it just says I have to enable viber notifications in the notification centre, the notifications are on.
Phone is not jail broken.
Can anyone help?
Thanks

Hi, i have a samsung galaxy Ace & downloaded viber, which worked fine for me. However, for some reason, it now won't connect for me & all my viber contacts are gone. When I try to update contacts it says 'Viber service is currently unavailable or being blocked'. I am on other apps via the internet so cannot understand what the problem is. I have also uninstalled & reinstalled the app several times - still no good. Please help

I had lost all my viber messages when i changed from an iphone 4 to 4s, even tho I restored from backup. I tried jailbreaking the phone & lots of other things to try to retrieve them (i could get the data off viber but couldnt read the messages). I could see the messages in viber but couldnt access them because the alert about switching on notifications would keep appearing and I couldn't turn on the notifications with it being jailbroken.. Finally I restored the phone today so it wasnt jailbroken, then restored from backup again. I switched my wifi and 3g off and went into Viber and it worked, all my old messages were there again! Don't know if anyone else had such a problem or if mine was much simpler but i hope this helps someone cos i spent months trying to retrieve them…

I have the same problems of some of you. I have an Iphone 3GS on iOS 5, I've received some messages when it was locked. When I unlocked it, I couldn't read the messages. I don't know why and I've tried everything, switching 3G and Wifi, but it hasn't worked. What I could read of those messages, is that they were from someone not on my contact list, would it be this the real problem? How can I see those messages again? Any ideia?

I had my 3G jailbroken, but I restored my original settings and updated my os to 4.2.1.
Can't download Viber because it requires os 4.3. Is there any lower version that is compatible with mine? Badly needed to restore messages. Thanks!

Hi, I have an iPhone5, transferred my old number to my new sim I installed Viber and it is working great BUT here's the problem….The photo I added of me shows on my phone but to all my contacts they see a different photo of a 'man & woman together! ?? How can I change what they are seeing? I have re-installed Viber about 4 times and tried different photo's - but it still comes up showing this 'couple together'!! Please Help!!….