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QUESTION 201A contractor needs to destroy several drives containing confidential information so that they can never be used again. Which of the following destruction methods would BEST accomplish this task?

QUESTION 202A customer purchases a new 802.11n router for their home. They connect it to their current 801.11g devices, as well as their new laptop. Even though the laptop has a built-in 802.11n antenna, they are not noticing any speed increase. Which of the following is the MOST likely cause?

A. The laptop is not close enough to the router.B. The router should be set to “G-Only”.C. The router is broadcasting in Mixed Mode.D. The laptop needs a dedicated access point.

QUESTION 205A customer says they cannot access the network printer. The technician cannot PING the printer from their location. Which of the following should be the NEXT step in troubleshooting this issue?

QUESTION 206A user has too many applications starting when they log into windows. From the command line, which of the following tools is the FASTEST option to prevent these applications from running on startup?

QUESTION 208A technician has a computer locked in a cabinet in the office that shares a printer and some files. The computer must remain on. Which of the following Control Panel options would be used to control the users that are able to shut the computer down?

A. Power optionsB. Security centerC. Local security policyD. System

Answer: C

QUESTION 209A customer states that another technician just removed some viruses and now they are not able to connect to websites such as Windows Update, but are able to connect to others. Which of the following is the MOST likely cause of the issue?

A. NIC driver is damagedB. Not all viruses have been fixedC. Internet Explorer cache is fullD. Host file has been manipulated

QUESTION 211A user has setup a SOHO and needs to implement a network configuration that allows for sharing of devices and files across the network without the complexity of a centralized server. Which of the following would be MOST appropriate?

QUESTION 212A customer reports that their wireless laptop cannot connect after removing it from its carrying case. The laptop boots and the user is able to log in. Which of the following should be checked FIRST?

QUESTION 216A customer reports that after a technician cleaned up a rogue antivirus program, the customer cannot browse the web. Which of the following should the technician check to resolve the situation?

QUESTION 217Which of the following is true when Bob, a technician, is setting default security permissions on a folder?

A. There are no significant changes to other files.B. The created folder inherits the most restrictive permissions within the folder.C. The permissions are inherited by all files and folders within that folder.D. All folders within that folder are given a restrictive password.

Answer: C

QUESTION 218A color laser printer is producing pages where the ink smears when touched. Which of the following components should be replaced?

A. Paper trayB. FuserC. TonerD. Drum

Answer: B

QUESTION 219Which of the following commands should Karen, a technician, use to examine and restore protected system files?

A. SFCB. RECOVERC. REPLACED. COPY

Answer: A

QUESTION 220Which of the following tools would be used to connect CAT5e cabling to a patch panel?

QUESTION 221A user has a perimeter firewall and up-to-date antivirus software. The user is asking what else they can do to improve their security. Which of the following will have the MOST impact on network security? (Select TWO).

Answer: DEExplanation:To improve security, assign security rights based on job roles. You need to give least amount of privilege to users so that they can do their jobs without having access to resources that have nothing to do with their job roles.

QUESTION 222A user states that when they power on their computer, they receive a “Non-bootable drive” error. The user works with external storage devices to transport data to their computer. The user stated that the computer worked fine the day before. Which of the following should be checked FIRST to resolve this issue?

QUESTION 223A service technician is installing a second hard drive on a desktop PC running Windows 7. The second hard drive is the same make and model of the first hard drive. The technician would like to provide data redundancy. Which of the following should the technician use to accomplish this?

QUESTION 224A technician is trying to troubleshoot an issue on a Windows 7 computer remotely, but is unable to PING the computer. The technician verified that the computer is turned on, has network connectivity, and can get to the Internet. Which of the following is MOST likely the issue?

A. The technician does not have permissionsB. Local security policy settings is incorrectC. Wake-on-LAN is disabledD. Windows firewall is enabled