SITA Upgrades Services at Krabi Airport in
Thailand

Krabi Airport has selected SITA to upgrade its
services.

The airport, located close to some of Thailand's
most popular holiday destinations, will use technology such as
AirportConnect Open, SITA’s common-use passenger processing
(CUPPS) platform, along with self-service check-in kiosks at both
domestic and international terminals.

The renovation of Terminals 1 and 2 to increase
the capacity from 1,500 passengers per hour to 3,000 passengers
per hour was completed recently.

Attaporn Nuang-udom, Airport Director, Krabi
International Airport, said, “Krabi province has a
geographical advantage as it is situated between the spectacular
Andaman and Gulf of Thailand coasts. With abundant natural
resources and tourist attractions of natural beauty, Krabi has
gained increasing popularity as a tourist destination. Last year,
Krabi saw more than four million visitors from various countries
including China, Singapore, Malaysia, the U.K., Russia, and
South Korea, and over 30,000 flights departed from Krabi Airport.”

Further development plans for Krabi Airport
include the construction of Terminal 3 and the construction and expansion
of aircraft parking bays to accommodate 40
aircraft at the same time. In addition, SITA’s passenger technology will be rolled out across all three
terminals. Work is scheduled to be completed in 2022.

“This investment in common-use
infrastructure provides greater flexibility to international
airlines operating from Krabi Airport and optimizes terminal
facilities while improving the passenger experience at the
airport. This strategic move is also aligned with our goal to
uplift the image of the airport, upgrade its Airport Service
Quality (ASQ) rating to international standards and keep abreast
with new technology and future trends,” said Khun Attaporn.

The project to contract the CUPPS service and
maintenance at Krabi Airport is undertaken by Samart Comtech Co.
Ltd. in collaboration with SITA. Samart Telcom
has provided services to Suvarnabhumi International Airport since
2006. Since then, the services have been expanded to cover Phuket,
Chiang Mai, Chiang Rai, Hat Yai, Don Muang airports, and now Krabi Airport.