Since 1994 Hospitality Softnet has provided the hotel industry with proven hotel sales training, market intelligence and operational support. Our entire staff is made up of individuals with extensive hotel backgrounds enabling us to deliver excellent, customized services to our worldwide clientele.

Hotel Sales Training:

Hospitality Softnet offers a number of hotel sales training programs written specifically for the hospitality industry. These programs employ terminology and examples pertinent to today’s highly competitive hotel sales environment, allowing your staff to relate to the subject matter, and easily absorb the important skills being taught. They are an excellent way to enhance the skills of your hotel sales, reservations, front desk and catering sales staff.

Hotel Quality Assurance and Secret Shopper Test Calls:

Hospitality Softnet offers an extensive secret shopping platform unmatched in anywhere in the industry. This program is an excellent way to confirm that your team is providing top-quality service to your customers. We also offer shopping services to help evaluate your competition as well as potential new hires. These services are an excellent way to enhance your existing hotels sales training programs.

Competitive Hotel Intelligence:

Hospitality Softnet offers Hotel Intelligence services to provide you with current information on market conditions, competitors, LNR and group rates. These valuable programs are designed to give up to date information on how your hotel is positioned to compete in the competitive set.

Teleprospecting Hotel Sales Services – Using theTeam

Hospitality Softnet can complement your direct sales effort with our Teleprospecting Services. theTeam is highly skilled, and trained in the nuances of selling a hotel and its varied services. It is a cost-effective way to ensure that you have an aggressive hotel prospecting effort is in place, and is generating maximum sales. This Teleprospecting Services can be used on an ongoing basis, to supplement your sales effort so that your team can focus on qualified leads, or it can be used on an ad hoc basis as needed.

Maintain a sales effort during times of turnover to minimize costly down time

Ensure that important lead sources are not overlooked due to lack of available manpower

Help kick-start the sales effort during pre-opening

On-Site Hotel Assessments:

Hospitality Softnet offers On-site Hotel Assessment to help you to achieve your goal of providing outstanding service and accommodations to your customers. These assessments will help you to effectively compete in today’s competitive hotel marketplace.