Jaime Ostheimer

Limeade

Frequently Asked Questions

If you have more questions about cloud storage pricing, check our support site or contact the Onehub support team 24/7 via phone at (877) 644-7774 or via email at support@onehub.com.

What is a paid user?

A paid user is a user invited to your Account, or any user invited to a Workspace as a Collaborator, Moderator, or Administrator. Also, users invited to three or more Workspaces are considered paid. You can read more about the difference between paid and free users on our support site.

Do I have to pay for invited users?

No. Users invited at the Workspace, folder, or file level as a Viewer, Printer, Downloader, or Creator are free and do not count against your user limit. In most cases, these types of users will be external. You can read more about the difference between paid and free users on our support site.

Can I pay a year in advance?

Yes! Get 15% off the monthly subscription rate when you switch to yearly billing. You can choose yearly billing during sign up, or switch at any time by going to Account > Plan Settings.

How much is virtual data room pricing?

Virtual data room features come standard on our Business plan and include stealth mode, non-disclosure agreements, document watermarking, automatic indexing, and full audit trails. There is no additional cost for virtual data rooms. Additional costs are only incurred for additional paid users or the custom domain and white label add-on.

Can I change plans at any time?

Yes. Onehub’s cloud storage pricing is a monthly or yearly subscription — you can upgrade, downgrade, or cancel at any time. Our sales and support teams are happy to help you optimize your cloud storage costs, choose a plan, upgrade, downgrade, or cancel your account. Email us at sales@onehub.com or call (877) 644-7774.

How do I change plans or cancel service?

You can change your plan by visiting Account > Change Your Plan. You can hibernate (for $5/mo) or cancel your account by visiting Account > Cancel. When you cancel, your account remains active until the end of your current billing period. If you need help optimizing your cloud storage costs or cancelling, email us at sales@onehub.com or call (877) 644-7774.

Do you offer discounts for non-profits?

Yes. Onehub offers a 20% discount to non-profits and schools. If you would like to apply, please email sales@onehub.com after starting a free trial.

Join Over a Million People in Choosing Onehub

The advanced user experience gets you up and running in minutes, is completely customized to match your brand, and comes with straightforward cloud storage pricing.

Easy to Use

Onehub features were designed to make collaboration fast, easy, and secure. Workspaces can be created and shared within minutes with very little instruction. Upload folders and files via drag-and-drop. View high quality previews directly in your browser. Secure your content with a simple but powerful role-based permission system.

Highly Customizable

Upload your company logo and pair it with a custom color to create a truly branded experience. Your custom branding is carried through to sign in pages and email communications for an experience that is true to your company. Custom domain and white label give you the look and feel of a custom-built file sharing and collaboration platform.

Best Value

Onehub’s simple cloud storage pricing provides the best value in the industry. Create as many Workspaces as you like; invite as many Downloaders or Viewers as you need to. You pay for the features you want and the users you need. All plans include a 14-day free trial, there are no hidden fees, and you can change your plan or cancel at any time.