Spam in Front

Overview

Front does not have a spam filter. We sit on top of your DNS provider, so all messages that make it past them will appear in Front. This is the case for emails that are being forwarded to Front (excludes Gmail/Office 365 channels).

However, spam marked by Gmail and Office 365 channels will appear in Front's Spam folder.

Instructions

Step 1

If a message comes into Front that looks like spam, find Mark as Spam by clicking on the conversation menu. If this is not a Gmail channel, then this action will move the conversation to the Spam folder. If this is a Gmail channel, Mark as Spam will tell Gmail that this message is spam. Gmail will consider blocking the sender moving forward.

When you Block sender, every subsequent message from that sender will automatically go to the Trash folder.

Step 2

Conversations that have been marked as spam in Front will appear in the Spam folder and be marked with an exclamation icon.

Nicolas Cynober Hi there, we actually do not have plans at this time to implement our own spam filtering, as there are existing services that do this. We have a few other large projects currently, but I have logged your feedback for our team!

Hi Nicolas Cynober, the spam filtering would be set up at your server level and not in Front, as we are the email client. Thus, we don't actually integrate directly with any spam services as that would be done before the mail reaches Front. At this time, we don't have a list of recommendations as that is not our area of expertise and we don't want to speak on anything that we haven't done ample research on; but I am sure that there are many recommendations on the Internet tailored for your email server! Apologies that I can't be more helpful.

Hi Chris D it's possible that you have the company setting disabled to allow users to delete conversations, and marking as spam moves the conversation to trash. To check, go to Settings > Preferences (under Company) and check this setting: