Company Terms and Conditions

Statutory Rights

All statements, guarantees or warranties in these terms of trading are additional to and do not affect your statutory rights.

Pricing and Availability

All products on this web site are offered for sale world-wide, at the prices shown, with orders either being placed on-line, or by telephone. We endeavour to hold stocks for immediate dispatch of all products offered and to provide 1-2 day delivery of goods ordered subject to payment clearance. Stock levels are shown for each product and any Out of Stock Products or Special Order Products will state "Available to Order" or "Special Order. Allow 5 days for Delivery".

The price shown for any product are subject to VAT and Delivery.

The prices and totals are shown again on the final, secure ordering page, where you are invited to complete the transaction after reviewing your purchases. An invoice/receipt will be emailed to you.

In the event that goods are out of stock and that we do not expect to be able to dispatch them to you within 5 working days of your order, we will contact you for further instructions.

On each product page we will give an indication as to the availability of the product.

Ordering Instructions

For information on how to Pay, please click on our Ordering Information Page. If you have any questions email us and we will do our best to help.

Privacy

You can see our full privacy policy by clicking on our Privacy Policy above.

Security

You can see our full security policy by clicking on our Security Policy above.

Customer Service and Complaints

You may communicate with us at the address shown in the Contact Us Page.

If you prefer, you may email us by emailing orders@prokartengineparts.com

If you complain to us in writing, we endeavour to acknowledge it promptly to tell you how long it will take to resolve the complaint and to keep you informed while we resolve the complaint. In most cases we would aim to resolve the complaint within 5 working days or receiving it.

By listening carefully to all our customers and responding positively we find that complaints are rare. When we do receive them we always check back to make sure that our solution is acceptable and, where appropriate and possible, change our operating systems to prevent repetition of the cause for complaint.

Cancellation

You have the right to cancel the order within 7 working days starting the day after receipt of the goods (excludes complete engines and Special Order Items). We will return your payment within 30 days of the cancellation. Special Order goods (eg dyno tuned engines, custom engine parts, parts listed as Special Order) shall not be returnable under the terms of this clause.

Customers should return unwanted goods at their own expense and send recorded delivery. Only unopened goods with all original packaging can be returned. All returns are subject to a restocking charge of not less than 10% of the value of the order, in addition postage costs incurred on the original order will not be refunded unless goods are faulty.

Ordering and Payment

When you place an order with us from this web site or by post, you are making an agreement to purchase from us and promising that payment will be made to us by the bank or administrator of your payment card and that we may request authorisation for payment to us by the bank or other administrator. In the event that payment is revoked after dispatch and or delivery of the goods, we reserve the right to take the necessary steps to recover payment from you.

When you purchase a product on-line by credit or debit card using our secure server, no card numbers will be held by Prokart Engine Parts once the transaction is complete.

Liability

It shall be the responsibility of the Purchaser to determine the suitability of the goods for any application.

There is no guarantee as to the goods suitability for any specific purpose even if that purpose is known to Prokart Engine Parts.

In any dispute that may arise liability of Prokart Engine partsfor breach of any warranty or obligation either expressed or implied is limited to the value of the goods supplied in any event.

All recommendations and advice given by Prokart Engine Parts or its employees or agents of Prokart Engine Parts are given without liability on the part of Prokart Engine Parts.

Descriptive pictorial or written material issued or published by Prokart Engine Parts from time to time relating to goods offered for sale shall not form part of any contract of sale.

Prokart Engine Parts shall not be responsible for any loss or damage caused either directly or indirectly by the goods or by any act or omission in connection therewith.

Prokart Engine Parts do not offer any warranty on parts or engines when used for racing purposes. As per Honda guidelines there are no warranties on engines.

Damage or shortage

Both the carriers and ourselves must be notified in writing within 3 days of receipt of goods, or in cases of non-delivery immediately the invoice is received, otherwise no liability can be accepted. Packages, which have been damaged in transit, should be retained for inspection by ourselves or appointed courier's agents.

We recommend that you choose Royal Mail Standard Parcels Enhanced Compensation if your orders are over £50 in value.