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What people are saying right now

Feel free to add your comments here about your experiences as a General Motors dealer working with ISS. We promise to leave both good and bad comments up (provided we can verify you’ve been an active account with us).

It’d be great if you could include your Dealership name and what state you’re from in your comment. Thank you!

NOT AN EASY SIGHT TO FOLLOW,ALWAYS HAVE PROBLEMS.QUICK CHECK PUT A NUMBER IN WONT LET YOU ORDER ONSTAR BUT STILL ASKS YOU IF YOU WANT TO ORDER.ONSTAR ORDER FORM GIVES ONLY ONE NUMBER TO ORDER,AND IS NEVER CORRCT PER TACH.NEEDS FIXING!!!!!!!!!!!

Yeah i just order a diplay unit and because i wrote that the car was an a collision
they send me an outright unit without calling firts they said collision involve units are not repairables so I returned it an got it some where else last time i order from this place

THANKS ANDY C. AT RON TONKIN
P.S. I NOTICED THAT A LOT OF PEOPLE IN THE PICTURES HAD A COOL MOUSE
PAD, I WAS WONDERING IF I COULD HAVE ONE,, OF COURSE PIZZA IS ALWAYS THE BESY PSS MY COMPUTER IS STUCK ON CAPS SOORY

Priscilla helped my through a problem. a cluster had a part # no good in the system. all is well thanks to priscilla. talking to somebody who can help in a situation remains a valuable commodity to any business.

Your customer service is exceptional, and as mentioned in prior comments that is priceless. That said, your price is often lower than the competition and your shipping prices are very fair.. The day Patty Watson came in and recruited our business was a good day indeed.

As always it is a pleasure to place orders with ISS. Your staff is alway helpful and friendly. Since hooking up with ISS I stopped price shopping. I’d rather pay more and contiue getting the GREAT customer service. Keep up the great work.

Thanks Dick for your great feedback. We always strive to provide you with a good value. Hopefully you don’t find our prices that much higher too often as we work to remain competitive while keeping our inventory levels, quality and good quality people above the industry standard

Thank you for your honest feedback. I am sorry that you have been seeing some higher pricing on our website. We try our best to stay competitive, but we can’t always see what our competitor pricing is at. We find that some of our units are lower priced and some are higher priced. One of the good things about telling us about the pricing on a model numbers, is once you tell us, that price sticks in our system going forward and you don’t have to tell us again on that model number. We will have someone get in touch with you to see how we can help.

Thank you for the positive feedback David. We are glad that you are enjoying the service and the cookies. Please let us know if there is anything we can do to make it easier or better for you to do business with us.

Last week I had a difficult request from a customer involving a locked radio unit. Greg in technical support went above and beyond what was necessary to try and help me. Thanks so much . He deserves a pat on the back!

hi i am very happy with your service but my problems lie in the priceing compared to the other compamy your prices are high. example the cluster i am purchasing from you now cost from you is 165.00 from the other company it is 125.00. i like doing busness with you but i can’t do it for much longer if you can not match the prices. the other workers stopped useing you because of the priceing.

ISS has a very liberal price matching policy. If you find it somewhere else all you have to tell the customer service representative is that I can get it for “x” price at company “y” and they will price match for you on the spot. What is the cluster number you are ordering and we will look at our pricing.

well i figured since i just ordered another radio i would remind you of how happy i am. Happy you ask. Well i am happy because i love the swiftness of ya’lls response to my orders and yes, i am also happy that, I GOT MY COOKIES BABY!!!!!!
IN THE WORDS OF MY NEW FREIND. (((((( YOU ROCK!!!!! )))))

I called about a cluster with backlighting isues and was told to send in for repair and quoted 175.00 for repair. I sent the unit in and was called a couple of days later and told this was a pitch unit and could not be repaired but they could get me a new unit for 350.00 cost. Then job was already sold so now we are gonna lose money on it.sure would have been nice to know you could not fix it before I sold it and sent it in.Not happy at all.

Someone will be in contact with you soon to talk about this. We are sorry that this has been a problem for you and we will do our best to resolve it for you. We value your business and want to make it right.

Superior service. Your company has made ordering and servicing my customers a breeze, and the west coast hours make overnight delivery a snap every time. Very good job you guys, your tearing the cluster/radio competition to pieces…

Absolutely the best cluster and radio service center in the nation! If I have any problem at all, it’s been fixed in an hour. Whether it is website issues or an order. I get everything the next day unless it’s on back order. Where else can you get better service?! If you know of a better place, don’t tell me! I’m sticking to ISS, because they’ve stuck with me!

Keep up the good work Nate and Family @ ISS, it don’t get any better than you guys!
Thanks again,
Jason

When I click on “non-warranty”, my selection on “is there a cd stuck in the unit” is blown out. By doing the things in the order presented, I get to the end and it hangs up and tells me I didn’t input something. I already did, thanks. I’m sure it’s just a glitch, but please fix it

Your company does such a great job. Its so nice to know that when i hand up the phone or navigate away from the website my order is on its way. I look to your business practice as a way to business in my store. And by the way Priscilla rocks…

Thank you for the suggestion Robert. In an effort to keep things simple for all customers we have found that leaving the TAC# in the complaint/comments field seems to work pretty well. We really appreciate your business and suggestion. If this doesn’t seem to work for you, please let us know.

ISS is the BEST place for our GM needs. Fast, Courteous, Accurate
and willing to go out of the way to meet our needs. Always our first call or website we visit when we need a GM cluster or other item. Keep up the Great Work!!!!

I think it would be nice if the order area would have a line where you can put a TAC Case #. I was looking for it and had to call to understand to put it in the Complaint/Comments area.
Thank you
Robert

THIS DEALERSHIP HAS BEEN WORKING WITH ISS FOR A VERY LONG TIME (DOWNTOWN RADIO) AND HAVE ALWAYS RECIEVED PROFESSIONAL SERVICE WITH A PERSONAL TOUCH. SINCE ORDERING THE CLUSTERS AND RADIOS ONLINE, WE MISS TALKING TO THE CREW IN DENVER OVER THE PHONES. WHEN WE DO CALL WITH A QUESTION, WE ARE TAKEN CARE OF. THANK YOU FOR SUCH GREAT SERVICE.
GARY DUNNING-MARKLEY MOTORS PARTS DEPARTMENT

Thanks for the great suggestion. The reason that we do not have it automatically update is because there are many instances where sending you the updated version would be wrong because it would make the core you send back invalid. We have found it best to know which unit you actually need in most cases. This does seem to be a case where it would be helpful. We will put this into our database in case some day we can have the system differentiate between which ones should be automatically updated and which ones should not.

I am glad to see that all the clowning around with tha names i do on the section of “who ordered” the cluster and or radios that i put is not only being seen but makes one or more of you guys smile…always a pleasure to deal with you folks.. thanks I.S.S.

I have been in the automotive field for 30 plus years and i can honestly say its a pleasure doing business with iss, shanna and presilla always go out of their way to help me if i need it. you should be very proud to have them as employees. its had to find that kind of dedication to a company these days and i truely appreciate those ladys. thanks again ladys
sincerly
monty
gerry lane chevrolet

GREAT SERVICE
GREAT INVENTORY
ORDERS ALWAYS SHIPPED ON TIME
GREAT QUALITY
WARRANTY QUESTIONAIRE IS REDUNDANT. INFORMATION ALREADY IN ONLINE ORDER. NO NEED FOR MANUAL FORMS AND FAXING. THIS LOSES EFFICIENCY.

With regards to your last statement. As long as you enter the service tech name and phone number in the comment/complant field, that is all the information needed for us to fill in the questionaire for you. In that case you wouldn’t need to send in anything else.

Please let us know if you need further clarification or help and thank you for your business.