The countdown is on for the world's largest IT trade fair. Visit us at CeBIT 2015 at our booth F05 in hall 3.

We introduce to you the latest OMNITRACKER Version 10.4, as well as new features of OMNITRACKER Mobile Web Gateway and the integrated Facility Management Center.

New Application: OMNITRACKER Facility Management Center

At CeBIT 2015, OMNINET presents its new application OMNITRACKER Facility Management Center. Extending the well-proven OMNITRACKER IT Service Management Center, it supports FM-specific processes, e.g., Incident and Repair Management, Real Estate and Reservation Management. Thus, you will be able to extend your Service Desk towards a Shared Service Center. You will not be able to see us at our stand? We will be happy to present OMNITRACKER Facility Management Center to you in an online session or at your facilities.

New client of OMNINET Russia and CIS, VTB Insurance (www.vtbins.ru) has consistently provided a wide range of award-winning insurance services to its clients since 2000. VTB Insurance is part of VTB Group, a leading international financial group based in Russia. Clients of the company include businesses engaged in the defence industry, water and air transport, woodwork, coal mining, chemicals, power engineering, civil construction, finance, commerce, and energy. VTB Insurance has branches and outlets in over 90 of Russia’s largest cities.

OMNITRACKER will be used in such areas as incident and request management.

Group of companies «Russian Alcohol» (www.rusalco.com) which was established in 2003, became the new client of OMNINET Russia and CIS. Today it is one of the leading company on the market of the hard liquor in Russia. Group of companies consist of four liquor producers, trading houses in Moscow, Saint-Petersburg and Novosibirsk. «Russian Alcohol» has one of the strongest and balanced brand portfolio in Russia, which presents the brands from almost all price segments (from premium to low-price segment). OMNITRACKER will be used in such areas as incident and request management.

ACERTA is a leading HR-group in the Belgian market, offering integrated and personalized HR services. They are an OMNITRACKER customer since 2009, using the OMNITRACKER ITSM Center application to support the internal IT department in servicing over 1200 internal employees.

ACERTA analysed the market for a tool to facilitate the handling and management of customer e-mails in their daily business. This solution needed to allow ACERTA to enhance the efficiency of their e-mail follow-up so that the overall customer service is improved. After an extensive selection process, they choose OMNITRACKER as the ideal tool to manage this.

The “Working Group for Behaviour Modification gGmbH” uses OMNITRACKER in the following areas: training & further education for psychotherapists. OMNITRACKER documents the course during the training and supports training participants in practical training. Due to the individual configuration options OMNITRACKER is easy customizable. The “Working Group for Behaviour Modification gGmbH” is an officially recognized training institute for psychological, child & youth psychotherapists with locations in Bamberg, Munich, Regensburg and Würzburg.

We would like to invite you to the 2015 CeBIT Trade Fair. Experience the latest developments around OMNITRACKER at the world's largest IT trade fair in Hannover. At our booth (Hall 3 No. F05), we will present the latest OMNITRACKER edition (version 10.4) and more exciting highlights such as OMNITRACKER Mobile Web Gateway.

FN Herstal is a Belgian manufacturer and distributor of firearms and accessories and is one of the most important and largest exporters of military arms in Europe. They are an OMNITRACKER customer since 2013 and are using OMNITRACKER as a communication middleware tool between different internal software tools.

They will now expand their OMNITRACKER environment and include several departments to work on the same OMNITRACKER platform. This way, FN Herstal will centralize these processes on one single platform, offering integrated and extensive functionality. The applications they will start using are:

The Caritas Association in Würzburg offers a wide range of social services in the territory of the region Lower Franconia. In the field of psychotherapeutic ambulances a new patient administration and consultancy system has been evaluated. Because of the individual data modelling capabilities, the decision was made for OMNITRACKER and not in favor of an off-the-shelf solution. The implementation of the requirements will be done in several steps.

Detron ICT Groep BV is the Dutch market leader in integrated IT and telecom services and solutions for the mid-sized business market. After a successful implementation project at Detron’s ICT Maintenance unit, the OMNITRACKER system is now live. Detron’s goal was to further professionalize their services and enlarge customer satisfaction. OMNITRACKER allowed them to align their processes, centralize this into one single tool and automate as much as possible their daily operations of the ICT Maintenance unit. OMNITRACKER’s flexibility is of strategic importance to Detron.

The unit ICT Maintenance uses OMNITRACKER to support the Detron ICT services. Over 1.000 customers are already migrated and are supported with OMNITRACKER. The OMNITRACKER IT Service Management Center (ITSM) application is used as the central tool, in combination with a custom-built OMNITRACKER Stock and Order management application. A close integration between their ITSM environment and their in-house financial solutions, was very important to Detron. Therefore, they chose to integrate financial management, time registration and financial reporting as essential parts of their OMNITRACKER solution: invoices are created in OMNITRACKER and are afterwards further processed in Detron’s accounting system. This allows them to manage everything within OMNITRACKER, significantly improving alignment between service management and finance (accounting) management.

In the future, Detron will also start implementing other processes such as change management and operations invoicing within their OMNITRACKER platform. OMNITRACKER will further enable Detron to increase their internal efficiency and customer satisfaction.

Sibelga is the exclusive distribution network operator for electricity and natural gas in the 19 municipalities of the Brussels Capital Region. The company has around 1,000 staff members.

Sibelga selected the OMNITRACKER IT Service Management (ITSM) application as the backbone for their Service Desk and ITIL support processes. Active Directory integration, automated Email handling functionality and integrated Reporting are important parts of the solution for them.

Sibelga decided to apply a step-by-step approach in implementing the OMNITRACKER ITSM processes and started with the basics. They will now continue to roll-out other processes within the OMNITRACKER ITSM application.

CommScope Wireless Systems AG (Switzerland) opted for OMNITRACKER for its automated alarm processing in mobile RF supply facilities. The installation that is highly customized according to CommScope’s specific requirements ensures controlling, order management and reporting within the given SLAs.

CommScope Wireless Systems AG, a CommScope company, is a leading provider of wireless system solutions for the telecommunications infrastructure. Ranging from design through installation and commissioning to maintenance and support, CommScope caters for complete systems – from small in-house installations to stand-alone and mobile RF repeaters to fiber optic-based RF distribution systems. Typical application areas are airports, sport fields, trains and tunnels. The German subsidiary, Andrew Wireless Systems GmbH, has been using OMNITRACKER since 2003 for IT Service Management.

The logistics company Friedrich Zufall replaces HP Open View and relies on a multiclient-capable OMNITRACKER installation

In its 80-year history the international logistics company Friedrich Zufall GmbH & Co. KG with headquarters in Göttingen, Germany has developed from a local freight forwarder into a modern international midsize logistics company with numerous locations. OMNITRACKER is used for IT Service Management and replaces the previous solution based on HP Open View. The system is not self-operated by Friedrich Zufall, the Service Desk works as an autonomous client on the existing OMNITRACKER installation of their partner Streck Transport, which has been using OMNITRACKER for 5 years. The OMNITRACKER multi-client capability enabled resource and cost savings in system operation and efforts within this project.

For the first time OMNINET took part and presented the OMNITRACKER Service Management solution in the 8th "Noventum Day" in Istanbul. Participants were representatives of several companies of the financial and insurance sector in Turkey.

Since its foundation in 1961 the RIB Software AG is a pioneer of innovation in the construction sector. The company designs, develops and distributes the "iTWO technology" for construction companies all over the world. iTWO is the world's first license/cloud-based Big Data BIM 5D enterprise solution for that sector. RIB is headquartered in Stuttgart and supports witharound 600 qualified employees in more than 30 offices 100,000 customers worldwide.

OMNITRACKER will be introduced as a professional service management tool in technical customer support for their own software products. The focus is on the alignment of the support processes according to ITIL and the integration with the existing infrastructure for software development.

New client of OMNINET Russia and CIS, company Allianz (www.allianz.ru) - large universal federal insurer, one of the backbone Russian insurance companies, was created in 1991. Company is in the top 10 insurance companies in Russia. About 50 thousand enterprises and organizations are Allianz’s customers. Company Allianz has made migration from HP OpenView Service Desk to OMNITRACKER.

New client of OMNINET Russia and CIS, company Yum! Brands (www.yum.com) is a United States-based fast food company. A Fortune 500 corporation, Yum operates the licensed brandsTaco Bell, KFC, Pizza Hut, and WingStreet worldwide. it is the world's largest fast food restaurant company in terms of system units—more than 40,000 restaurants around the world in over 125 countries. OMNITRACKER will be used in such areas as incident and request management, change management and restaurant claims processing.

New client of OMNINET Russia and CIS company "Svyaznoy" (JSC "Svyaznoy Logistics») (www.svyaznoy.ru) – the largest Russian multichannel retailer of federal scale - was launched in Russia in 1995. Today 3341 shops “Svyaznoy” have been opened on the territory of Russian Federation, which is visited by over 1.7 million people on the daily passes. In 2002, online shop "Svyaznoy" was opened, which is one of the largest players in the online retail sector. In 2013, "Svyaznoy" ranked among 400 the largest Russian companies by sales volume, prepared by the rating agency "Expert", taking the place in the first one hundred. Ranked in the top 40 of the best brands in Russia by assess of the consultancy “Interbrand”.

"Svyaznoy" will use OMNITRACKER in areas such as configuration management and change management.

New partner of OMNINET Russia and CIS company "ITKey" (www.itkey.com) offers a wide variety of professional services and solutions on projecting, integration and modernization of informational systems. It is a team of high quality specialists, that have already proved their competitiveness at the IT service market and demonstrated high quality and fast realization of projects in different areas of the market. Company activity includes short-term and strategic directions. Among the projects there are such companies as "Skolkovo", "Azbuka Vkusa», «Nycomed», «Sochi-2014" and so on.

Grupa Kęty S.A, leader in the Polish market for aluminium profiles, aluminium systems and flexible packaging has decided to use OMNITRACKER ITSM Center, Project Management Center and Risk Management. Grupa Kęty S.A will roll-out the localized Polish version of OMNITRACKERs standard applications. OMNITRACKER ITSM Center has already been implemented in record time of less than 10 days of professional services and will serve to replace Grupa Kęty S.A old service desk system based on HP Service Manager. Further details are available upon request.

Sparkasse Osnabrück introduces OMNITRACKER IT Service Management and Contract Management

Sparkasse Osnabrück was founded with the merger of the Stadtsparkasse Osnabrück and the Kreissparkasse Osnabrück in 1997. The bank has 60 branches/Self-Service-sites and employs approximately 1,350 people. This makes Sparkasse Osnabrück to the fourth largest Sparkasse in the state of Lower Saxony. One of the reasons for the decision for OMNITRACKER was the advantage of a full IT Service Management solution and a general Contract Management provided in one system. The implementation of the individual requirements was delivered in time and budget with a successful go-live in July 2014.

In future SIEMENS VAI will illustrate master data and CRM processes with OMNITRACKER

New customer of OMNINET Russia and CIS, the company "Techsnabexport" (TENEX) (www.tenex.ru) - exports goods and services produced by enterprises of the Federal Atomic Energy Agency , imports modern technological , scientific, medical and other equipment. The uniqueness of "TENEX" is to provide a full range of products and nuclear fuel cycle services .It is one of the world's largest exporters of enriched uranium product and uranium enrichment services . Over a third of the needs of foreign NPP in uranium enrichment services is provided by supplies of "TENEX". OMNITRACKER is used in area such as self-service portal. In the future “Techsnabexport” plans to automat configuration management and resource service model.

data world IT company from Bern, specializes in ensuring the efficiency of their customers in IT consulting, in the field of SAP and Open Text. A small but highly qualified team provides services to include; consulting, customizing and support.

OMNITRACKER is a strategic tool at dw dataworld, most of the business processes are integrated in a central installation and synchronized accordingly.

Within a few months data world was able to go live with ITSM (Incident-, Problem-, ChangeManagement and CMDB), Sales Management (Opportunities and Offers), Risk Management and Task Management (extended Open Issue Management).

ONTEX chooses OMNITRACKER as a solution to manage their specific Business Processes

Ontex is Europe's private label market leader in hygienic disposable products. With a focus on quality and innovation, they offer a wide range of products for baby care, feminine care and adult care.

Ontex was looking for an efficient solution to manage their own specific Business Processes. This solution needed to be flexible, customizable and easily manageable. For this reason, they chose the OMNITRACKER platform to create a workflow based solution which helps them in improving their overall efficiency. Ontex is using OMNITRACKER as a Business Process Management solution, using the integrated building blocks of the OMNITRACKER core system to create a custom-made solution which focusses on Ontex’s specific requirements.

The solution is specifically designed for managing the whole lifecycle of a (new) Ontex product, from the initial phase of product management over production until the actual shipping of the product to the client. Ontex used to manage all this with an internally developed solution, but ran into the boundaries of this solution and therefor started looking for a more efficient tool to manage this.

By using OMNITRACKER as a central solution for managing this whole process, they now have more control and a better overview over the entire process. Managing this process is now workflow based, including approval mechanisms, automatic feedback and the possibility for all users to have views on their own activities. This way, everyone who is involved in the production process has a very clear view of his own responsibilities and tasks.

Interfacing to SAP was a key requirement for Ontex, so OMNITRACKER’s flexible and extended capability of integrating with other tools was another important reason for selecting OMNITRACKER as the solution that best fitted their needs.

The flexibility of OMNITRACKER allows Ontex to make sure that the solutions grows together with their business. They have the possibility to easily administer and customize the solution themselves, reducing their Total Cost of Ownership. OMNITRACKER partner Bull played a coaching role, guiding Ontex in successfully implementing the solution within their environment.

Ontex will continue using OMNITRACKER as a key tool within their business and are looking into the possibilities of integrating also other processes within the OMNITRACKER platform.

New customer of OMNINET Russia and CIS, "National Settlement Depository" (NSD) (www.nsd.ru) - Russian nonbank credit organization , the central depository in Russia , a professional participant of the equity market , carrying out depository activities. It is a part of the Group "Moscow Exchange" and specializes in providing depository, settlement and associated banking services to financial market participants. NSD is the central depository of the Russian Federation, it includes service of securities and other Russian and foreign equity securities. Status of central depository was assigned on October 6, 2012. This is the largest depository in Russia by market value of equity securities services. OMNITRACKER will be used in areas such as incident and service request management, activity management and service catalogue management. Automation of service level agreement is in the long term

The MTH Retail Group is a holding company of retail firms, based in Austria, these include LIBRO and PAGRO Discount and in Germany Mäc-Geiz and Pfennigfuchser. Overall the MTH Retail Group includes approximately 725 branches with over 4,500 employees. Since early April OMNITRACKER has gone (Incident Management) live.

OMNITRACKER replaces the previous SolveDirect installation including interface to the Remedy-System of a service provider / customer.

Press Release on ECCO employs OMNITRACKER to improve the workflow of the service divisions

FN Herstal is a Belgian manufacturer and distributor of firearms and accessories and is one of the most important and largest exporters of military arms in Europe.

FN Herstal was looking for a Business Process interfacing automation solution to automate their business critical processes. They selected OMNITRACKER as the ideal tool, for their extensive interfacing requirements and because of OMNITRACER’s flexibility to customize the solution according to their business requirements.

OMNITRACKER acts as a communication middleware tool between different internal software tools, to streamline their business and human processes. OMNITRACKER allows FN Herstal to manage purchase intake requests throughout its whole lifecycle, integrating workflow, system communication interfacing, approval and status follow-up functionality. Automating these processes in OMNITRACKER supported FN Herstal in becoming more efficient and increase their maturity level for order intake and follow-up processes.

Michael Dobner, CEO OMNINET Russia and the CIS, has been selected as a member of itSMF Russia Board of Directors. The General meeting of the itSMF Russia members took place on the 5th of February 2014, where members of the Board of Directors for 2014 were selected by voting. The Board consists of 8 people, 68% of people voted for Michael Dobner. Last year CEO of OMNINET Russia and CIS was chosen as a Chairman Deputy regarding PR and Marketing activities.

New customer of OMNINET Russia and CIS, the NBU (National Bank of Ukraine) (www.bank.gov.ua) – is a Ukrainian central bank, a special central government authority. It is the emission center that conducts a unified state policy in the field of monetary, credit, strengthening the currency of Ukraine. After migration OMNITRACKER will be used in such areas as incident management and request fulfilment. Further steps consider automation of other process.

New customer of OMNINET Russia and CIS, the company NIAEP (www.niaep.ru) provides engineering services for the design and construction of nuclear power plants (NPP) and units: engineering, construction management. Company provides supervision and participates in the preparation of nuclear energy objects to commercial operation. NIAEP performs the functions of a general contractor in the construction, materials and equipment supply for NPP, start-up operations. Today over 4000 people are employed in the company; over 7000 with the personnel of the subsidiaries. Package of executed projects is over 20 nuclear units under construction or design in Russia and abroad. OMNITRACKER will be used in the field of automation of business-problems solutions (from production to organizational) to create a unified system of organizational activity of problems solution control, efficiency improvement, initiating process transparence support and problems solution monitoring.

De Persgroep chooses OMNITRACKER to support their internal business IT organization

De Persgroep is one of the leading media concerns in Belgium and the Netherlands, covering a broad range of media, from magazines, newspapers, television and radio over a broad digital media offer.

For supporting their changing business service demands, De Persgroep has selected OMNITRACKER as the core tool to streamline and follow-up new business services support.

The business support teams deliver operational tasks and also carry out specific projects. The initial scope of the OMNITRACKER project is to implement the OMNITRACKER IT Service Management center (ITSM) process template and tune their internal processes in accordance with the best-practice ITIL principles. Key processes for De Persgroep were incident management, change management, release management and service asset & configuration management, including business service impact analysis from CMDB relations. In a later stage of the project, De Persgroep will also integrate Project Portfolio Management based on the OMNITRACKER Project Management Center (PMC) process template.

De Persgroep sees the advantages of also integrating other OMNITRACKER process templates and will further analyze the added value of OMNITRACKER in the future.

Jan De Nul Group is a world-wide leading expert in dredging and marine construction activities, as well as specialized services for the offshore industry of oil, gas and renewable energy. It is an internationally renowned company with offices all over the world (headquarters in Belgium).

Jan De Nul has chosen OMNITRACKER as service management solution to support their IT organization across all sites worldwide in accordance with the best-practice ITIL principles. Central processes are incident management, request fulfilment, service level management, service asset & configuration management and knowledge management.

The OMNITRACKER flexibility allowed them to easily interface with other applications being used in the organization (such as their logistic system, inventory software & Active Directory) and to create specific user dashboards. This gives Jan De Nul a quick overview of all incidents, service requests and tasks of a person. Jan De Nul chose to use OMNITRACKER as a platform to manage IT operations as well as internal IT projects in the future. Therefore, they also plan to integrate the OMNITRACKER IT Service Management Center (ITSM) process template and the Project Management Center (PMC) process template.

OMNINET supports Jan De Nul in improving their efficiency and internal processes. They will continue to use OMNITRACKER as a central application in their (IT) organization and are investigating the further possibilities and advantages OMNITRACKER can bring to their business organization in the future.

Valid is a Dutch service provider for the mid-sized business market and focuses on integrated ICT services in the domain of ICT infrastructure, tailor-made software and Business Intelligence.

The Valid Managed Services department has chosen OMNITRACKER, in replacement of their previous solution, to support the service department in delivering excellent service to their customers.

Valid implemented the OMNITRACKER IT Service Management Center v5 process template as a key application in their service organization. The goal of Valid is to raise the level of service quality, improve the relationship with their customers and increase user & customer satisfaction.

This all to improve their overall competitiveness in the market while at the same time reducing costs. OMNITRACKER successfully supports Valid in obtaining their business objectives.

Valid plans to further elaborate their OMNITRACKER environment. They are now analyzing the possibilities to integrate other OMNITRACKER process templates into the existing OMNITRACKER platform. Valid will continue to use OMNITRACKER as a key solution within their service organization.

BRITA is a globally recognized expert in the field of drinking water optimization. The german company invented the table-water filter about 45 years ago and has laid the foundation for a very successful product. Since 1980 BRITA is expanding into international markets. Today, they are worldwide in over 60 countries, to include subsidiaries and partner companies that are selling BRITA products. After a long evaluation phase, BRITA has decided to implement OMNITRACKER into their IT Service Management as a lead platform.

Lenzing AG is a leading company in hand-made cellulose fibers with more than 7.000 operating employees worldwide. In context to ITIL focusing Lenzing decides for OMNITRACKER as integrated IT Service Management Platform. During the first roll out phase the Lenzing locations in China and Indonesia have been connected to the central operated OMNITRACKER instance Lenzing Austria. In Connection with the further software rollout OMNITRACKER is implemented across the whole company.

As one of the three principal areas of Siemens AG, Siemens Healthcare covers all medical technology activities.

In the Healthcare sector, OMNITRACKER is used for IT Service Management platforms, as well as remote services for a ticket process at Siemens headquarter in Erlangen. This area provides a remote service connection of complex Siemens products, for example “VPN tunnel” for all Siemens Services. All requests, change processes and documentation for these connections are executed through OMNITRACKER since fall of this year.

All of Middle Franconia? Well, in addition to our longstanding customers for example “City of Nuremberg” the municipal IT service provider KommunalBIT has chosen for OMNITRACKER. OMNITRACKER will be used productively in the area IT Service Management starting end of this year.

KommunalBIT AöR with head office in Fürth provides high-quality IT&K services for the cities of Erlangen, Fürth and Schwabach. All the big cities in the metropolitan region of Nuremberg are now covered by professional IT services with the help of OMNITRACKER.

With 155 distribution centers for the supply of approximately 40,000 pharmacies, over 23,000 employees and a presence in 23 European countries. PHOENIX is the largest and leading pharmaceutical trading company in Germany and Europe.

OMNINET prevailed with OMNITRACKER in an evaluation of international competitors. With starting in the first quarter 2014, OMNITRACKER is used as the central IT Service Management System throughout Europe.

In the current ambitious IT consolidation project the service units of the PHOENIX group IT areas -currently mainly working regionally with separate systems- are combined in one European virtual service desk.

During the tool selection process OMNITRACKER was chosen due to its excellent and powerful features like multilingual tenancy and flexible customizing capabilities, as well due to proven performance in similar customer projects.

Press Release on "VTB24 finalizes the migration of the ITSM-system to OMNITRACKER" (copy 1)

New customer of OMNINET Russia and CIS, the company BFA Bank (www.bfa.ru) is a commercial bank founded in 1993. Priority areas of the business - the provision of integrated services to medium and large business, solutions for private banking clients. BFA Bank has the 5th place among banks in Saint - Petersburg in terms of equity and assets, it is a member of the Association of Banks of the North - West, the National Securities Market Association and the Deposit Insurance Agency. The company has more than 500 employees. OMNITRACKER will be used in areas such as incident management and task management.

Cliniques universitaires Saint-Luc is the academic hospital of the Université catholique de Louvain (UCL). After a public procurement procedure, Cliniques universitaires Saint-Luc selected OMNITRACKER as the solution that best fitted their needs. They implemented and integrated the OMNITRACKER’s IT Service Management, Systems Engineering Center and Project Management Center solutions.

An important reason for choosing for OMNITRACKER was the fact that they were looking for one single solution for integrating all their processes. The solutions also needed to be easily administered and should be customizable by themselves. OMNINET played a coaching role, guiding Cliniques universitaires Saint-Luc in doing so.

Another important reason for selecting OMNITRACKER is its flexible and extended capability of integrating with other tools.

Cliniques universitaires Saint-Luc is very convinced of the benefits OMNITRACKER has to offer to their business.

One of the biggest clients of OMNINET Russia and CIS in 2013 – company OMK

New customer of OMNINET Russia and CIS, the company “OMK” (www.omk.ru) - is one of the largest Russian manufacturers of products for the leading energy, transport and industrial companies. OMK produces pipes for various purposes, railway wheels , rolling . The main OMK customers are the leading Russian and foreign companies: Gazprom, Russian Railways , Lukoil , Transneft, Surgutneftegaz , Rosneft, TNK -BP, ExxonMobil, Royal Dutch / Shell, General Electric, Samsung. OMK comprises six large metallurgical enterprises : Vyksa Steel Works , Casting and Rolling Complex ( Nizhny Novgorod Region), Almetyevsk Pipe Plant (Republic of Tatarstan) , the plant " Trubodetal " ( Chelyabinsk region) , the Valve Plant in Republic of Bashkortostan, the plant “OMK Tube” ( Texas, USA). Total number of employees is more than 20,000 people. OMNITRACKER will be used in such areas as Service Catalogue, Incident Management, Problem Management, Change and Release Management, Configuration Management, Service Request.

Last chance to receive an OMNITRACKER Certified Professional certificate

The final in 2013 seminar in Russian on OMNITRACKER administration from vendor will be held from 18th to 22nd of November. Seminar consists of 3 modules: OMNITRACKER Basic Administration, OMNITRACKER Advanced Administration and OMNITRACKER Reporting. The combined five-day seminar will provide an opportunity to gain in-depth understanding of the OMNITRACKER administration and structure of complex data. The seminar program includes both theory and exercises that focus on the practical application of the gained knowledge. Each module ends with a program module test - a mandatory part in the certification level OMNITRACKER Certified Professional.

New customer OMNINET Russia and CIS, company TGC-1 JSC (www.tgc1.ru) is the leading producer of electricity and heat in the North-West region of Russia and the second largest territorial generating company in Russia in terms of installed capacity. It operates 55 electric generating stations in four regions of Russia: St. Petersburg, Republic of Karelia, Leningrad Oblast, and Murmansk Oblast. Generated electric energy primarily goes to the domestic wholesale market and is partially exported to Finland and Norway. OMNITRACKER will be used in such areas as Incident Management and Configuration Management.

UZ Gent’s OMNITRACKER project wins the award for best Belgian ITSM project of the year

New customer OMNINET Russia and CIS, company "Katren" (www.katren.ru) was founded in 1993 and today it is one of the leaders of the Russian pharmaceutical market in terms of gross sales. This is the 2nd company in the pharmaceutical market of Russia. "Katren" has 28 branches, and quantity of employees is more than 2,500 people. OMNITRACKER will be used in such areas as Incident Management and IT-Assets Management.

New customer OMNINET Russia and CIS, company "Gazinformservice" (www.gaz-is.ru) - one of the Russian largest system integrators in the security and developer of unique software products, specializing in the creation of information security systems and security systems for large corporations in energy and transport industries, public authorities and local governments, financial institutions and health sectors. "Gazinformservicve" constantly develops sales representative, attracting the most interesting companies for further cooperation. Today its dealers are representatives of more than 30 Russian cities. OMNITRACKER will be used in such areas as Incident Management, Configuration Management.

New customer of OMNINET Russia and CIS, the company "Krastsvetmet” (www.krastsvetmet.ru) for the entire period of its existence, has come a long historical path and today it is the world's largest producer of refined platinum group metals, gold and silver, refining all known types of raw materials. Today factory refines about 99% of platinum and palladium extracted Russia, essentially 100% - metal satellites of platinum, about 50% gold and 60% silver. At the moment, "Krastsvetmet" continues to develop successfully in all areas of business. OMNITRACKER will be used in such are as Incident Management and Service Catalogue.

The PROFI Engineering Systems AG is a medium-sized system vendor with its headquarters in Darmstadt. For almost 30 years they have been assisting customers with individual, high-quality IT infrastructure solutions for the optimization of IT processes and system landscapes for greater effectiveness and efficiency. PROFI currently employs approximately 340 employees in 14 offices throughout Germany. For many years, the company has been a leading IBM Premier Partner in Germany.

OMNITRACKER is used in the area of Service Management (ITIL) for the customer support. In the future the customer also wants to integrate the Project Management Center.

OMNINET’s partner NextiraOne Czech s.r.o. has recognized the possibility for cross- and upselling of OMNITRACKER applications. Nextira has developed 4 new case management templates with the standard OMNITRACKER technology.

First application is Attendance Management which enables to manage employees’ working time and absences. The basic functionalities comprise working time packages and absence plans. For absences an extensive approval process has been implemented. Approvals are automatically synchronized with MS Exchange; data are exported to HR systems. Employees are notified automatically about all approvals and refusals.

With the application User Accounts Management user accounts and user rights can be managed and controlled and a connection to primary authentication source can be referenced. This solution enables user account management for all systems and applications. It contains processes for applying user accounts, rights and approval of rights and assigning activities to administrators, furthermore it contains also a process for reconciliation of account and user rights.

The application Investment Intelligence is intended primary to government organizations which draw national or European funds or subventions. However, this application could also be used by companies. With the Investment Intelligence all grant opportunities can be managed. Furthermore, the application enables administration of potential financial sources, target areas, conditions and restrictions, financial amounts, etc. With the processes “planning”, “managing and controlling of realization”, “evidence of project documentation” the whole project lifecycle can be mapped. For example, deadlines are monitored and automated notifications to involved parties are implemented.

With the new template System Driven Analysis statistics and information during analytical projects can be collected and managed. Artifacts which are subject of analysis are classified and checked whether they fulfill the requirements of the detailed design. In case of discrepancy between requirements and artifacts a defect is created in the system which can trigger new changes after having been classified and analyzed.

fat IT solutions GmbH uses OMNITRACKER in customer service management and for technical control

Since 1994 fat IT solutions has worked in the market of vendor-independent consulting, conception and implementation of IT solutions. Additionally trainings for Team or Process Management have been provided for customers from all industries.

Following the successful implementation of a prototype OMNITRACKER is in use in the area of Service Management (for detection and control of customer support processes) and automated control of service technicians. With the allocation of tickets to a responsible technician, travel calculations will be calculated and transferred, which helps to plan resource planning and later on billing.

New partner of OMNINET Russia and CIS, company CROC (http://www.croc.ru) has operated in the Russian IT market since 1992, from the very beginning of market relations in Russia.

According to the IDC report “Competitive Profiles and Analysis of Leading IT Services Players in Russia, 2012”, CROC has ranked first in the systems integration market (with a 17.1% market share) while has maintained its leading position in the Russian IT services market. CROC is the number one IT services provider in Russia (among the top IT services companies in Russia by IT services revenue). CROC is one of Russia’s top 100 private companies (Forbes ranking of 200 Largest Private Companies in Russia, 2012), the third largest consulting company in Russia according to Expert Rating Agency (2012) and one of the five largest IT companies in Russia (RIA Analytics 2012; Expert Rating Agency 2012).

There are about 2000 employees in CROC which have over 3000 certificates, including rare once.

Schörghuber Group, founded in Munich in 1954, has successfully worked nationally and internationally on the four business areas Construction & Real Estate, drinks, hotel and seafood.

b.i.t.s. GmbH (Bavarian Information Technology Services) is Schörghuber Group’s IT service provider and has opted for OMNITRACKER to deliver professional IT service management for employees and customers and to use the tool for internal resource planning.

The Trench Germany GmbH is a worldwide leading manufacturer of High Voltage products. The company is a member of the Siemens family and consists of 12 plants in 8 countries today with more than 3,000 employees worldwide.

For the area of Product Portfolio Management an individual template has been created with OMNITRACKER. It includes product groups and types as well as the corresponding type test protocols and product characteristics. In addition, a knowledge database was created.

The new client of OMNINET Russia and CIS, BNS Group is the largest and most exclusive retail distributor of leading brands in clothing and accessories industries in Russia and the Ukraine. The company has exclusive rights to well-known brands such as Calvin Klein Jeans, CK Calvin Klein, Calvin Klein Underwear, Topshop, Topman, Miss Selfridge, Jennyfer and Dorothy Perkins (in Russia and Ukraine); MEXX and SIA (in Russia) and Michael Kors (in Russia, Ukraine, Kazakhstan and Belarus). Today, BNS group has 139 own stores and 86 partners stores. There are more than 2,500 people employees in the company that allow to solve the most complex and unusual tasks quickly and efficiently.

OMNITRACKER will be used in field of Service Catalog, Incident Management, Change Management and Configuration Management.

OMNINET proudly announced today that OMNITRACKER IT Service Management Center v5 has successfully passed the PinkVERIFY 2011 certification.

“We're delighted that OMNINET continues to demonstrate full commitment to the ITIL framework. If proof were needed, just check out the 9 core IT service management processes in OMNITRACKER ITSM Center v5 that have now passed the PinkVERIFY 2011 certification. Congratulations to the OMNINET team!” - David Ratcliffe, President Pink Elephant

Ducimus Consulting aims to help senior management improve the effectiveness of their corporate strategy, process, and operations by assessing business needs and reviewing business functions, plans and directions. The company was established in response to the need of experienced and credible consultancy services in West Africa. Ducimus Consulting can provide among advice to the public and private sectors on corporate governance, advisory committee support, independent reviews, corporate Risk Management, policy framework and financing facilities.