Enterprise Account Manager

As Chariot's Enterprise Account Manager, you will be responsible for managing a list of high profiled enterprise clients that are currently using Chariot's Enterprise service. You will handle onboarding new clients post sale, day-to-day questions, and comments, as well as up-selling clients on additional services and routes.

Our customers are the heart of our organization – it is our top priority that they are taken care of at all times!

We are looking for someone passionate about engaging with clients and enjoys the day-to-day relationship you will be building with each person.

Responsibilities

Work closely with the Enterprise Sales Team post sale to onboard new clients on Chariot

Up-selling to current clients to expand their network of available commute options

Develop a deep understanding of our Customer Success Operation to anticipate how Chariot can improve the Customer experience on all fronts

Provide Optimistic, data-driven, and enthusiastic leadership where you are ensuring our riders, as well as drivers, are both supported efficiently

Use Data to optimize route performance and client usage

Maintain current book of business against churn

Operate against Up-Sell and Client Retention quotas

Support and work closely with other internal departments (Finance, Legal, Customer Support, Operations, and Sales) to ensure a quality experience for Enterprise Clients and Riders

Experience and Qualifications

At least 3 years experience as an Account/Customer Success Manager (preferably in a tech company)

Strong verbal and written communication skills and technical aptitude· Strong ability to derive insight from data and build actionable strategy based on analysis· Ability to work effectively with diverse audiences, management levels, cultures, and personalities

Diplomacy, tact, and poise under pressure when working through difficult and sensitive customer issues.

Strong business operations experience

Bachelor’s Degree.

Crisis Management; working in an industry with real time/urgent problem solving preferred

About Us

Founded in 2014 in San Francisco, Chariot is expanding quickly across the U.S., providing tens of thousands of rides per week. As a cornerstone of Ford's urban mobility strategy, Chariot is an independently-run company that has the resources to scale its concept worldwide.

Our Vision:

Everyone lives in a city of their own. Chariot helps you get there, your way.

We partner with cities, each one unique. Together, we work to ease the pain points and plug gaps in public transit. Because we want to cut congestion, create real jobs, and bring a little humanity to the mayhem.

Our Culture:

Together, we’re working to change the way people experience their cities. We’re creating an entirely new way to ride—and we’ve gathered the most talented, diverse, and spirited people from all over the world to make it happen.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Perks & Benefits:

Chariot rides

Unlimited rides on Chariots (enough said!).

Snacks & drinks

Healthy (and a few not-so-healthy) snacks and drinks to keep you energized.