Why enter into a payment arrangement?

If you think you might not be able to pay your bill on time, don’t wait. Get in touch with us about entering into a payment arrangement to keep your file in good standing. If collection procedures have already been started, they will be suspended once we’ve reached an agreement.

E-mail reminders

Once you’ve entered into a payment arrangement, you’ll receive an e-mail reminder whenever it’s time to pay an installment.

Eligibility for an online payment arrangement

You’re eligible for an online payment arrangement if:

You don’t already have an arrangement.

You fulfilled your last arrangement.

You haven’t received a disconnection notice within the last 45 days.

You aren’t on the Equalized Payments Plan.

Enter into a payment arrangement

If you aren’t eligible for an online payment arrangement, call customer services to reach a personalized arrangement at one of these numbers:

Montréal: 514-385-7252
Elsewhere: 1-888-385-7252

New hours to reach us:
Weekdays from 8 a.m. to 8:30 p.m. and weekends from 9 a.m. to 5 p.m.