If you are experiencing issues launching the application, starting a new game, loading save game files, or anything else that prevents the game from properly functioning, please try the below steps first. If none of these steps solve the issue, please report the issue to us via the instructions at the bottom of this post.

Open the NEW GAME menu and verify that “Shadowrun: Dragonfall - Director's Cut” is displayed in yellow with a star next to it. If this is not the case, there is still more UGC you will need to find and delete.

If you're experiencing some audio hiccups / dropped frames, please try this workaround. Add the following to the launch options (right- or cmd-click 'Shadowrun Returns' in your Steam Library and select 'Properties'): -force-gfx-st (for the curious: the dropped frames are caused by some sort of multi-threaded processing bug with the Unity framework renderer. This command line parameter forces single-threaded processing and should fix the hitching without noticeably reducing performance.)

If that doesn't work, this problem has been tracked down to the Asus Xonar DGX drivers enabling "GX Mode" which is their broken EAX compatibility module. Solution: Disable "GX Mode". The audio should crash when you exit the game. One solution for this is to update your drivers to Uni Xonar 1.70 and select the "Low DPC" version which disables GX Mode by default.

Locate the “Dumpbox” folder next to the main Shadowrun: Dragonfall - Director's Cut application Game File Locations

Attach the most recent “Capture.png”, “Console.txt”, “LogFile.txt”, and "LongAnalysis.txt" to the email

Please note that depending on the issue you are encountering it may be difficult for the Debug menu to open. If you are experiencing this please attempt to hold down the first key and repeatedly hit the second key until the command is registered.

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