Boost Your After-Call Work with Aircall’s “Wrap-Up Time” Feature

Whether you’re working sales or support, a great deal of your time is dedicated to after-call work. Aircall wants to help agents breeze through their after-call work by introducing a brand new feature : wrap-up time.

When a call ends, agents need some time to perform the tasks relative to post call work. These include :

Tagging, commenting, assigning the call to another agent

Updating information in a CRM or help desk

Sending a follow-up email to the caller

Taking a break before handling the next call

And more.

What is “ wrap-up time ”?

The ” wrap-up time ” feature enables you to block incoming calls to your specific station, to give you time to finish completing the duties listed above. You won’t receive any calls during a pre-set period of time ranging from 30 seconds to 5 minutes. You can also disable this feature if you feel that it doesn’t mesh with your current workflow.

Now, instead of having calls coming to your station non-stop, leaving you no time to properly wrap-up your calls, you can set a timer before becoming available again. This way, you have plenty of time to complete your CRM in-between calls and the management of your calls and your time will be more efficient.

A “back now” option

The ” wrap-up time ” feature is triggered after any call that lasts longer than 5 seconds.

If you finish your post-call work before the countdown reaches zero, you can set yourself as available sooner. Click the timer and its ‘back now’ button, and you will receive incoming calls as usual.