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Implementing a Virtual Agent

MODERATOR

David Myron
Editorial DirectorCRM magazine

PRESENTERS

Richard Simons
USA CEO
Creative Virtual

Paulo Barrett
Manager of Implementation Services
Creative Virtual

WEDNESDAY, JUNE 12, 2013

9:00am PT / 12:00pm ET

Virtual agents are becoming the go-to self-service solution for enterprises who recognize the need to create a seamless multichannel customer experience. Virtual agents not only improve customer satisfaction, but they also reduce support costs by deflecting calls, live chats and emails to your call center.

Join Creative Virtual USA CEO, Richard Simons and Paulo Barrett, Manager of Implementation Services for a healthy discussion on using virtual agents to create a seamless and engaging customer experience. If you are considering virtual agent technology as part of your self-service arsenal, attend this webinar to find out:

How to select a vendor and secure company buy-in

Top implementation challenges, considerations and learnings from pilot phase to full production

KPIs and metrics used to evaluate results and identify opportunities for improvement

You'll also see intelligent virtual agents in action from major brands and learn how using VAs can optimize your human capital and serve as a valuable tool to improve satisfaction, reduce costs and improve sales.

Audio is streamed over the Internet, so turn up your computer speakers!