You can cancel your Premium subscription and stop any further charges by turning off the auto-renewal. To turn off the auto-renewal, please follow the instructions here.

If you change your mind, simply turn the auto-renewal back on prior to the cancelation date.

Important: Turning off the auto-renewal during the 14 day trial of your Premium Plan will cancel the plan immediately and your funds will be automatically refunded to your account. If you wish to turn off the auto renewal, please be sure to do so after the 14 day trial has ended.

Declined Renewal Payment

If the renewal payment for your Premium subscription is declined you will receive a notification email. You will also see a payment incomplete message in the Billing & Payment section of your account:

The renewal payment for your Premium subscription may have failed due to one of the following reasons:

The payment has been declined by your credit card provider

The credit card provided has expired or has insufficient funds

The credit card number provided is invalid

The credit card provided has not been approved for recurring payments

To resolve the payment issue, please update your payment method or contact your bank or credit card company to find out why the payment failed.

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