Looking for customer service tips that resonate with TODAY's buyers?

According to the “Cone Communications Impact Study” of 2014, millennial’s are spending more than $1 Trillion dollars on consumer goods. With this number set for growth every year for the foreseeable future, it is imperative for your business to understand how this rapidly growing population segment will need to be serviced as customers.

Millennials were born between 1982 and 2003, and are generally accepted as the most tech-savvy generation. Many still live at home and have a decent amount of disposable income. They have had instant access to information at their fingertips for the majority of their lives, and their patience with traditional customer service channels is very thin.

OnBrand24 Boot Camp Training for New Hires

Hiring new call center customer service agents is an involved process in which job candidates are assessed for offering the right experience, educational and skills qualifications to deliver the customer experience that OnBrand24 inbound services clients expect.

Once the hiring process is completed, the next step is our extensive customer service call center orientation and training process. In fact, new hires don’t actually begin handling inbound phone calls, emails and chats for our clients for several days.