Customer Support

Name

Email

Phone

Company

Subject

Message

Based on the latest developments of the COVID-19 outbreak and out of an abundance of caution, the majority of our employees will be working remotely until further notice. Due to these circumstances, our office staff and support teams will be unable to answer your calls directly. However, you are welcome to leave a message by calling our support line (1-888-848-2643), and one of our team members will respond to your inquiry as soon as possible within our standard business hours. Alternatively, you can submit a support ticket directly from our website or email us at [email protected]. Thank you.

FAQ

Answers to our most frequently asked questions

YU4 / YU6 / SYD

Yes. Standby mode is for power saving purposes and does not affect your bass and treble settings. However, when the power is turned off completely, these levels will automatically default to factory settings.

If you select Bluetooth™ as your input method and do not see a flashing white light on the front of your speaker, it means they are currently connected to a device. To enter pairing mode, ensure that all previous Bluetooth™ connections are disabled by pressing the Bluetooth™ reset button on your remote. If your remote is not available, simply reset the speakers by turning them off and on using the power switch on the back panel.

By default, SYD applies your EQ (bass & treble) settings to all inputs. This can cause difference between the inputs as the EQ is applied to the different sources. If you prefer to set individual EQ settings for each input, you can activate Bass Treble Memory (BTM) by pressing and holding the Treble Reset button for 5 seconds. The front panel LED will blink twice to indicate that BTM has been activated. You can deactivate BTM by pressing and holding the Treble Reset button for 5 seconds. The front panel LED will blink once to indicate that BTM has been deactivated. BTM is disabled when power is removed.

Yes you can! To setup Bluetooth™, ensure your speakers are in Bluetooth™ pairing mode, indicated by a flashing white light on the front panel. This is done by selecting the Bluetooth™ option on your remote, or by cycling through the inputs by pushing the volume knob. Doing so will cause your speakers to be displayed in your device’s Bluetooth™ settings. Once the pairing is complete, the flashing white light will turn solid and you can begin streaming your audio!

If you have misplaced your remote, you can still cycle through the different input channels by pushing the volume knob. Connect your device through the desired input method and cycle through until you hear sound.

Bluetooth button on the remote or cycle through the inputs by clicking the knob on the front of the speakers until the blue light on the front panel of the speakers starts flashing.

Make sure the blue light on the front panel of the speakers is flashing, indicating the speakers are in pairing mode. If the blue light is solidly lit, click the Bluetooth reset button on the remote to unpair a previously used device and enter pairing mode.

On the source, turn Bluetooth off and on again.

If the speakers cannot be found while searching for devices on the source, turn off the speakers using the power switch on the rear of the speakers. Switch them back on and try these steps again.