About a year ago, Ontario native Patrick Balfour claims he found a cockroach inside his turkey sandwich and responded by tweeting at the corporate account. He wasn’t satisfied with the company’s follow-up, and last week he went so far as to pay for his tweets:

I found a dead cockroach in my sub which I bought in Ontario. This tweet is being promoted! Do you care now @SubwayCanada? #Subway

He insists that he’s telling the truth about the roach and that he only wants Subway reps to contact him directly. That’s not how customer service usually works, but it’s not like he hasn’t tried…

Barfour says that the account asked for his contact information but didn’t follow up and that, when he did try to call this number, he got yet another automated message from a company that’s usually pretty good about responding to followers: