Shipping Info

All products ordered from Live Well Sports are handled and packaged with the utmost care.

Shipping Timeframe

Each product page lists the expected shipping turnaround time or the expected ship date. Shipping turnaround time is the expected number of business days (excluding holidays) from date of order to date order leaves warehouse, not including the day of order. Examples:

Usually ships within 1 to 3 business daysUsually ships within 3 to 5 business daysExpected to ship around November 3, 2014 to November 5, 2014

Example of expected shipping timeframe:

Order placed July 19 (Saturday) - Product page shows Usually ships within 1 to 3 business daysOrder ships July 21 to July 23
Order arrives July 22 to August 1

Your estimated arrival date will vary depending on your location, location of shipping warehouse, and shipping method (UPS, FedEx, USPS, or freight carrier). Standard delivery does not guarantee arrival by a specific date. Please contact us or call us at (866) 377-0772 if you would like us to arrange guaranteed delivery.

Free Shipping

All orders over $75 on Live Well Sports ship FREE for your convenience within the lower 48 US States. Products shipped to Hawaii, Alaska, or US territories are not be eligible for free shipping. Live Well Sports shipping policy is subject to change. Stock up for completely free shipping! All orders under $75 ship for a flat rate of $9.95 for your entire order within the lower 48 US States. Please contact us for a shipping quote to Hawaii, Alaska, or outside the US.

Standard Shipping

Products are usually shipped by UPS Ground or FedEx Ground shipping for no additional charge. Warehouse turnaround time from order date to shipment date for each product is listed on every product page. Products will occasionally ship by other carriers, such as USPS or DHL.

Please allow up to 5 to 7 business days from time of shipment to receive your package. A tracking number will be sent to you when your order has shipped. If you do not receive your order within this timeframe, please email customerservice@livewellsports.com.

If you purchase multiple products, you may receive products in separate shipments, though we will attempt to ship products together whenever possible. A signature may be required for delivery, depending on the value of the product.

Expedited Shipping

If you require expedited shipping, please contact us or call us at (866) 377-0772. Your order can be shipped using a faster delivery service, for an additional charge.

You are required to provide a phone number for all orders that must be shipped by truck. The carrier will contact you within one week of delivery to arrange delivery. You are responsible for removal of the product from the truck, unless an upgraded freight option is purchased. We recommend having friends or family to help. Usually, there is only 1 freight driver with your delivery, and it is up to the discretion and capability of driver whether they can help you with transport further.

When you receive your delivery by freight truck, please inspect the box and inside contents to ensure there is no damage. In the rare case there is damage to the inside contents, please sign for the board as Damaged and make note of the damages on the Bill of Lading. If necessary, we will arrange for a replacement to be sent to you at no additional cost. The delivered items MUST be signed for as Damaged, or a claim for a replacement or refund can not be placed.

Some residential locations may not be accessible by freight truck, such as narrow roads, unpaved roads, steep roads, or particularly winding roads. In such cases, you would have to: a) meet the truck driver at an accessible location b) pick up the delivery at a local freight terminal , or c) pay additional fees for delivery to your driveway or front door. If you have any questions, please contact us.

Depending on freight carrier, your location, and the location of the warehouse, freight by LTL make take up to 3 weeks. Please contact us if you have any questions about transit time.

If you live in an apartment or condo building, have any number of stairs, or difficult to deliver locations, please contact us if you would like to arrange for inside delivery, white glove delivery service, or installation options. We'd be happy to help arrange it for you.

International Shipping

Most products can only be shipped within lower 48 US States at this time. Some products may be able to be shipped outside the US, typically Canada, but outside US or Canada in limited cases. If you would like to speak to someone at Live Well Sports about shipping internationally, please contact customerservice@livewellsports.com or call us at (866) 377-0772.

Backorders

We make every attempt to ensure products you order from Live Well Sports are ready to ship within the stated timeframe, but occasionally products will be on backorder. We will contact you immediately with the estimated timeframe. Your credit card is only charged when confirmed as available for shipment. Your credit card will not be charged, if you decide to cancel an order on backorder.