Or you can always reach us by Online Message Relay Service by logging in to My Account (in the Hot Topics section).

Future Fido customer?

Get in touch with us from the comfort of your home or office with your questions, or to activate a new service right away! You'll never have to step foot out the door. There are two easy ways to do it:

To Chat Live with a customer service representative

As a Fido Customer subscribed to a monthly plan you can reach Fido Live Chat weekdays from 8 a.m. to midnight and weekends from 9 a.m. to 8 p.m. (Eastern Time). Log in to My Account to contact a Fido Live Chat representative.

Making a complaint

By following the steps, your complaint will be resolved as quickly as possible. Learn more