Lost the keys to your house, missed your flight due to strikes or missed the turn at the bottom of the ski slope and ended up in hospital? With our annual assistance policy, you can count on fast, effective solutions to all of life’s little challenges, whether in Belgium or abroad.

Fast and easy online application

Apply for and conclude your contract entirely online. You will receive a confirmation e-mail and text message immediately after submitting your application.

Immediate cover

You can even apply for your Lion Assistance a few hours before departure. You will be covered from your choice of date or at the earliest from the moment you take out your insurance policy.

A comprehensive travel insurance policy, developed by Inter Partner Assistance SA/NV and subject to Belgian law, for you, your family, your home and even your pet. Valid both in Belgium and abroad (except for countries at war).

the policy holder’s family (i.e. anyone who lives under the same roof as the policy holder) provided the family option is chosen.

single children of the policyholder who, following the divorce of their parents, live elsewhere in Belgium but come to visit the policy holder as long as they are dependent on the insured party or divorced partner for tax purposes, also provided that the family option is chosen.

With our annual assistance package, managing a travel and breakdown insurance policy has never been easier. Do you want to amend or terminate your policy? Choose one of the sections below. All you then need to do is fill in and return a duly completed form to ING.

repatriation of the injured person and their family or payment of hotel accommodation expenses if the person cannot be transported for medical reasons.

Assistance at home:

if your house keys are lost or stolen, or you lock yourself out of your house, making it impossible to access, reimbursement of locksmith costs (max 250 euros per home per year)

in the event of substantial damage affecting your home, reimbursement of 2 consecutive nights in a hotel (max 100 euros per night per insured party) and 250 euros for the purchase of essential goods.

Assistance during your trip:

reimbursement of additional travel costs (accommodation and transport costs) up to a maximum of 500 euros per claim in the event that you are obliged to remain abroad in the event of a force majeure (strike, natural phenomena, epidemics, etc.)

emergency phone assistance 24 hours a day 7 days a week

transfer of a replacement suitcase and reimbursement of costs linked to the purchase of essential goods up to a maximum of 250 euros in the event of delay in delivery, loss or theft of your luggage

for all other non-covered cases, payment of an advance of 2,500 euros if necessary.

For one person and their family (all people residing under the same roof): 66 euros

Term:

The ING Lion Assistance policies have a term of one year. The agreement is automatically extended for a new period of one year on each annual due date, unless you give notice of cancellation no later than three months before the expiry date.

Travel insurance covers starts on a date of your choosing and no earlier than the moment you sign your contract.

The main exclusions and limitations of ING’s travel assistance (annual policy).

Refund of medical expenses abroad: up to 100,000 euros per insured with an annual contract and up to 25,000 euros per insured with a temporary contract. In both cases, the excess is 50 euros.

Refund of further treatment in Belgium: up to 2,500 euros per insured provided the insured is hospitalised for at least one night.

Refund of search and rescue costs: up to a maximum of 7,500 euros per insured.

Refund of repatriation costs of the injured party and other insured parties or the costs for extending the hotel stay if the injured party may not be moved for medical reasons (up to a maximum of 100 euros a day and a maximum of 10 days per insured).

What is ING’s travel assistance (annual policy with vehicule)?

The travel and breakdown assistance, developed by Inter Partner Assistance SA/NV and subject to Belgian law, that you can rely on, day and night, in a wide variety of situations. This policy combines the advantages of travel assistance for persons with comprehensive cover for your vehicle.

The main exclusions and limitations of ING’s travel assistance (annual policy with vehicle)

Vehicle assistance benefits in Belgium and in the countries and islands of geographical Europe, barring Turkey.

The vehicle may not be more than 10 years old on the start date of the coverage.

A replacement car is provided while your car is being repaired for a maximum of 15 days in Belgium and a maximum of 5 days in Europe.

Refund of medical expenses abroad: up to 100,000 euros per insured with an annual contract and up to 25,000 euros per insured with a temporary contract. In both cases, the excess is 50 euros.

Refund of further treatment in Belgium: up to 2,500 euros per insured provided the insured is hospitalised for at least one night.

Refund of search and rescue costs: up to a maximum of 7,500 euros per insured.

Refund of repatriation costs of the injured party and other insured parties or the costs for extending the hotel stay if the injured party may not be moved for medical reasons (up to a maximum of 100 euros a day and a maximum of 10 days per insured).

What is ING’s travel assistance (temporary)?

"A travel and breakdown insurance policy, developed by Inter Partner Assistance SA/NV and subject to Belgian law, for you, your friends and family, your home and even your pet. Both in Belgium and abroad (except for countries at war).

The main exclusions and limitations of ING’s travel assistance (annual policy with vehicle)

Refund of medical expenses abroad: up to 100,000 euros per insured with an annual contract and up to 25,000 euros per insured with a temporary contract. In both cases, the excess is 50 euros.

Refund of further treatment in Belgium: up to 2,500 euros per insured provided the insured is hospitalised for at least one night.

Refund of search and rescue costs: up to a maximum of 7,500 euros per insured.

Refund of repatriation costs of the injured party and other insured parties or the costs for extending the hotel stay if the injured party may not be moved for medical reasons (up to a maximum of 100 euros a day and a maximum of 10 days per insured).

Vehicle assistance benefits: (If the “Vehicle(s) assistance” cover was taken out) in Belgium and in the countries and islands of geographical Europe, barring Turkey.

The vehicle may not be more than 10 years old on the start date of the coverage.

No replacement car is provided when the car is being repaired.

Other Information

About the duration of your contract (annual and annual with vehicle): Your ING Travel Assistance policy insures you for 1 year. Your policy is automatically renewed at maturity for an additional period of 1 year unless you provide notice of termination at least 3 months prior to the end date.

About the duration of your contract (temporary): a temporary policy cover ends on the date you chose when you applied. The term cannot be more than 28 days. If you want to be insured for longer, you can choose an annual contract.

About our insurance and conflict of interest policy: You can find general information about ING Belgium S.A./NV’s and the insurer Inter Partner Assistance SA/NV’s insurance offer and conflict of interest policy including inducements via www.ing.be > Charges and regulations > Information and Regulations > Insure.