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As we prepare to close Elance, support channels will also be discontinued on the following dates: May 13th - chat support; May 31st - phone support; July 24th - ticket support. If you require assistance after these dates, please contact us on support.upwork.com

What is a Payoneer Prepaid MasterCard?

The Elance Prepaid MasterCard is a debit card that has a prepaid limit and can be used in most places that MasterCard is accepted. Additionally, you are also able to withdraw funds from your available balance at any ATM that contains the MasterCard symbol.* Payoneer Prepaid MasterCard allows you to have faster access to your cash, can cost less than other withdrawal types and offers protection to the cardholder against unauthorized charges.

How do I register for Payoneer Prepaid MasterCard?

All non-US Elance Freelancers can sign up for their own Payoneer Prepaid MasterCard. Sign up is available from the Financial Accounts option under the Manage tab.

Note: Payoneer is not available in India due to restrictions from Indian local banking authorities.

What are the fees associated with my Payoneer Prepaid Card?

Please click the link below to review any fees that may apply for the Payoneer Prepaid MasterCard:

How long do Payoneer withdrawals take?

How do I delete my Elance Prepaid MasterCard?

If you remove your existing Payoneer Account, the removal is final—you will not be able to reinstate that account on Elance. Removal of your Payoneer account on Elance will not cancel your Prepaid MasterCard, but will prevent you from receiving additional withdrawals from Elance to that account.

To request your Payoneer Account to be deleted from your Financial Account page, you must contact Customer Support. Within that email, please state your username and the reason for deletion.

What happens if I lose my Elance Prepaid MasterCard?

If you lose your Elance Prepaid MasterCard, you will need to contact Payoneer directly to report the loss and request a replacement card.