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Not sure about the exact name of the test.
Basically plugged something in and said that the line is above 27db, and it should be below 26db

Recrimped my connection, went to the server to check my connection to the server.
Then explained that I'd get max 20mb on that line, sounded line the network is over loaded, and that they need to get another server up.

What it sounded like to me:
The network is overloaded at the moment, and that there needs to be hardware added to make the issue go away.
Also even if I throw more money at the problem, and make my line faster, it will still be slow.

Not sure if it could be due to the influx of people getting internet at home to work from home.

For now I requested a line downgrade to see if that improves the quality of the line.

Not sure about the exact name of the test.
Basically plugged something in and said that the line is above 27db, and it should be below 26db

Recrimped my connection, went to the server to check my connection to the server.
Then explained that I'd get max 20mb on that line, sounded line the network is over loaded, and that they need to get another server up.

What it sounded like to me:
The network is overloaded at the moment, and that there needs to be hardware added to make the issue go away.
Also even if I throw more money at the problem, and make my line faster, it will still be slow.

Not sure if it could be due to the influx of people getting internet at home to work from home.

For now I requested a line downgrade to see if that improves the quality of the line.

Afrihost isn't congested. They have a staggering amount of bandwidth at their disposal - the only time their network sucks is when there is a major cable break and most of their bandwidth is useless.

Network congestion is most common thanks to infrastructure issues. You can easily check by using a data account for another ISP. It should experience the exact same issues. Nothing Afrihost can do about it. Downgrading your speed shouldn't do anything other than save you money, if the faster speed is mostly unattainable.

Needing a line to have less than 26dB of something doesn't make much sense to me. That range would be excellent as a signal-to-noise ratio and for line attenuation.

Afrihost isn't congested. They have a staggering amount of bandwidth at their disposal - the only time their network sucks is when there is a major cable break and most of their bandwidth is useless.

Network congestion is most common thanks to infrastructure issues. You can easily check by using a data account for another ISP. It should experience the exact same issues. Nothing Afrihost can do about it. Downgrading your speed shouldn't do anything other than save you money, if the faster speed is mostly unattainable.

Needing a line to have less than 26dB of something doesn't make much sense to me. That range would be excellent as a signal-to-noise ratio and for line attenuation.

I agree Afrihost really has a solid network, I have a 200Mbps line with them and due to the nature of my work my usage for May 2020 was 4TB no signs of slow speeds at all. Its sad some customers have bad experiences but hope that Afrihost help them to resolve