Just a couple years ago, my parents came back to the US after years of being overseas missionaries. They have been in Siberia, on a random island in the Pacific, etc… and they came back to a world where cell phones were ubiquitous and information was accessible everywhere. My father is now over 70 years old, and he loves gadgets and toys of the electronic...

I’ve been trying to sell people on the Google Android operating system for smart phones lately. I’m not sure that it’s really about the Android versus the iPhone for me – more likely it’s the fact that I’m a long time Verizon user and won’t leave – since Apple is not currently available to me, I get the Android. However, the user and market...

I feel like I always talk about change management and adoption. When implementing a new system, I can definitely say that over the last few years I’ve seen a marked improvement in the diligence of internal implementation project managers in stressing the importance of behavioral change and end user adoption. It is honestly so easy once you get into...

Jacob Morgan wrote a piece about adoption a while back, and he had a pretty interesting concept around supporting business process as opposed to change management. This is really quite new to me, as we’ve always talked about change management and behavioral change as opposed to a softer concept of “support.”
You need to speak in terms of “supporting”...

We always end up talking about employee adoption whenever we are implementing anything whether it’s technology, process or anything else. When we talk about adoption, we’re really talking change management, and in that we are talking about changing both behaviors of people as well as attitudes. We want to convert both their minds as well as their actions...