Nicole Isenberg

Work History

Jun 2008 - Present

Instructional System Designer

Contract position for the Defense Acquisition University on Fort Belvoir. Assists in design and development of web-based curriculum and courseware according to instructional principles, industry-accepted instructional strategies, client objectives, and program objectives. Familiar with 508 compliance and SCORM conformance courseware.

Assist the LMS Program Manager in the day-to-day operations of the DAU Virtual Campus (Atlas Learning Management System (LMS) and Blackboard Academic System); over 1 million total users and 300 SCORM courses

Interact daily with help desk to resolve Tier II issues and coordinate improvements; 6,000 to 10,000 tickets each month

Manage the SumTotal Learning Content Management System (LCMS); provide support to over 150 users and maintain over 200 Distance Learning and Continuous Learning courses

Review web-based course design documents, storyboards, prototypes, student/instructor guides, and assessments to assure adherence to design standards; assists in total life cycle development and workflow management of courseware

2007 - Present

Instructor

Instructed pre-college SAT and ACT courses to high school students. Created a fun learning environment and developed a good rapport with students to help them achieve goals and recruit their friends for the program. Instructed up to 20 students for each 12-session course.

Teacher of the Year for 2007 (#1 of 80) and 2007 Teacher Elite Award recipient for achieving and maintaining an overall excellent rating in Kaplan’s Benchmark Survey

Liaison between Kaplan and the customer; problem-solve a variety of issues such as classroom scheduling conflicts and online course accessibility

Operated and managed the web based training (WBT) courseware to monitor and assist students with their self-paced course assignments

Updated the online attendance system and checked online homework for over 60 students

Education

Bachelor of Science

Volunteer Work

Co-contributor: Support military wives on all unique and special challenges they face. Helped develop the website research topics, write articles, and support members. (2006-present)

Delivered hundreds of meals to seniors on the Indian Reservations in Tucson Arizona. (1996-2000)

Moffett Field Chapel

Provided administrative support to Chaplin Gresham as he opened the abandoned church to the community for a weekly non-denominational worship service in the newly built community on Moffett Field Naval Base, Sunnyvale CA. Helped bring the people of our community together and unite us. (2005)

Southern Illinois University

Summary

Instructional Designer skilled in applying adult learning principles and working with multimedia, the Web, and course management systems to develop and/or deliver training. Over 10 years of military and civilian experience in human resource, administration, and training.