Warranty Terms & Conditions

The warranty for fluorescent lamps, Light Bank Series & Daylight Series lamps is 12 months from date of original purchase except for the Bulbs. The warranty for VT series flashes is 12 months.

The warranty for Red Head series and halogen continuous lights is 12 months from date of original purchase except for the Bulbs.

The warranty for VC, VCLR and VE series Flashes is 24 months except the flash tubes and modeling lamps.

Warranty Coverage

If the product fails during normal and proper use within the warranty period, StudioWorks Corp will, at its option

Repair or replace the faulty parts with the unit to that as originally supplied, during the warranty period, using new or refurbished parts, solely at StudioWorks Corp discretion. Where parts are used, the warranty on the refurbished part and labour will be the balance of the product warranty or 90 Days, whichever is greater.

This warranty is personal to the person or organisation who is named on the original sales receipt, or, named in the Warranty Application Form, and cannot be transferred to as subsequent owner.

The owner is responsible for any transportation and insurance costs if the Product has to be returned for repair. If courier pick up applies to your Product, you are required to contact StudioWorks Corp to arrange this service using StudioWorks Corp 's designated freight carrier. StudioWorks Corp will not accept charges or liability for any freight arranged by you.

Warranty repair time is 3 to 5 working days in depot, subject to the Technical Department ability to replicate the fault. Intermittent faults must be replicated to confirm that the fault is related to the Warranty.

Warranty Start Date

Warranty period will commence at one of the following instance, provided valid documentation can be produced;

(B) In the event that proof of purchase can not be provided or the dealer is not authorised by StudioWorks Corp, the date which StudioWorks Corp has shipped the product to the authorised reseller will be the effective start of the Warranty period

DEAD ON ARRIVAL (DOA)

In the event that the Product does not function upon receipt by the Customer without physical damage, StudioWorks Corp will unconditionally replace the product. In these circumstances, the Customer should immediately notify StudioWorks Corp and return the Product within one week forreplacement. If the Customer fails to notify StudioWorks Corp and returns the Product, then any claim by the Customer with respect of any defect or suspected defect in the Product, StudioWorks Corp reserves the rights to reject the DOA claim without prior notice.

Cases not covered by the Warranty

The warranty by StudioWorks Corp shall not apply to certain damages, goods or cases, without limitation, those set below:

1. Damage, delay or any action by any party not authorised to perform warranty repair on the product

2. Damage caused by improper installation or improper connection

3. Damage caused by an external electrical fault or any accident, or use of incorrect cabling

5. Damage from use outside usage, this includes ingress of any kind (including damage from condensation), and damage from shock or restriction of airflow.

6. Damage from use of parts not manufactured or sold by StudioWorks Corp

USER’ S MANUAL – It is VERY IMPORTANT THAT YOU READ THE MANUAL before operating the product. Remember to do the periodic maintenance requirements specified in the Manual to assure proper operation and your continued satisfaction.

StudioWorks Corp is not responsible or liable for indirect, special or consequential damages arising out of or in connection with the use or performance of the product or damages with respect to any economic loss, loss of property, loss of revenues or profits, loss of enjoyment or use , or other consequential damages of whatsoever nature.

No one is authorised to change, modify or extend the terms of this limited warranty.

DEAD ON ARRIVAL (DOA)

In the event that the Product does not function upon receipt by the Customer without physical damage, StudioWorks Corp will unconditionally replace the product. In these circumstances, the Customer should immediately notify StudioWorks Corp and return the Product within one week forreplacement. If the Customer fails to notify StudioWorks Corp and returns the Product, then any claim by the Customer with respect of any defect or suspecteddefect in the Product, StudioWorks Corp reserves the rights to reject the DOA claim without prior notice.