User Reviews - Total: 61

I couldn't have had a worse experience with Media Temple. They are super expensive, so I thought I would get a top notch service. That simply isn't the case. There support is terrible, the service is very limited for the price, and they seem to intentionally mislead you so that you continue to pay for their services without being notified, even after you think the account is closed.

I could not recommend you use Media Temple. They are expensive, dangerous and unhelpful. There is a plethora of much better quality web hosting companies out there that are also cheaper. Don't risk using them!

Their support is the pits. It takes them forever to respond and if you do not respond back to them in a timely fashion, they mark the incident as resolved and close it.I have had an ongoing problem for over a year of their web-mail interface not being compatible with IE. When I access web-mail with IE, it gets stuck and after 30 to 60 seconds it gives me a message that says a "long running script" I must choose to continue, cancel, or stop the script. I have tried all three options and non of them work! Because I am behind a corporate firewall, web-mail is my only option but they do not seem interested in solving the problem. Their solution was for me to switch to Thunderbird. This option works except the corporate firewall will not allow me to send outgoing email. I would not have a problem if the support team would make a serious attempt at solving the problem of the long running java script.

I have tried twice to transfer my domain registration to them, both times they have marked the ticket as resolved and closed even though they did not transfer my domain.

We launched our new website on Media Temple, and we did have a lot of issues in the beginning. It all got solved with their support, which is actually good.
But we started experienced massive down-time, explanations from support which didn't make sense, so I spend several days on bug finding, and it ended up being a problem at Media Temple that was the reason. We have had issues accessing our on website, and server response is too poor, even on the Grid which we upgraded to after a while. So now we are moving to Amazon instead.

Media Temple (MT) used to be the very best shared hosting provider around. They offer SSH access, have Git installed by default, have an excellent control panel, they have great DNS controls, and they do annual billing. It's hard to match these features, especially at $200/year. To ensure I wasn't overloading servers, I set up each client on their own instance, and between 2009 and about 2014, everything was excellent. Some of the sites hosted on MT had huge traffic, and the service took it without breaking a beat.

This all changed around the time GoDaddy bought MT. Almost overnight, sites that were running fine would be slowing to a crawl on occasion. Sites would frequently fail to load for 1-2 hours at a time, and when asked what happened MT would give only hand-waving answers. The support, which I really never had to deal with before, was always frustratingly aloof and would often refuse to answer questions like "is there an ETA on this fix?" or "is this a known issue?".

The final straw was when a very important client site launched under heavy traffic and was immediately taken down for "suspicious activity". Our team spent hours on the phone trying to figure out what was so suspicious about our brand new, fairly modest site. About 4 hours later the site was back, but MT support refused to comment on what had happened and couldn't offer anything by way of reimbursement.

The worst WP hosting I have ever tried!
Once I signed up for their WP hosting, I was shocked to see how slow it is! A single page without any post or image took over 30 seconds to load. To make sure the problem was not related with my connection, I used Pingdom speed test and saw my website was slower than 97% of all websites tested there. So a single "Hello World" post in MT is actually slower than almost any complete website!

If you plan to use the WP host from them......think again. I'll host my website somewhere else and won't ever look back to this hosting....

In terms of support, they took over 10 minutes to get back to me on a chat, and once I told them I wanted to cancel the service, they sent me to the back of the line once again where I waited 20 minutes to cancel the hosting and get a refund.

Total waste of time, and a WP service so bad I can only call it a bad joke.

Have been a customer of their Grid (gs) product for quite a few years. Since being taken over by GoDaddy their reliability as deteriorated to such an extent that my WordPress websites are taking over 30 seconds to start loading and I am seeing constant downtime, usually "500 internal server errors".

Their support has become a complete joke - they take over 24 hours to reply to a simple request, and the gist of their response is almost entirely "not out fault, must be your code".

They are not the cheapest, by a long shot and, although I don't believe that cost is all important, to be spending as much as I do with them, I expect a far better service than this.

They've got a shiny customer facing system, but it's pretty much useless. I was working on a site for a client, but they gave me no access to their hosting (wordpress only). Updating a plugin caused the Admin section to fail. When I called support to restore a backup they said I needed to be an admin. The client speng 20 minutes on the phone adding me (bless them). I then logged into the control panel and amended the support ticket. Support asked which backup I wanted to restore. I told them.

Support then directed me to a form to fill out. To restore the backup they wanted to charge $79?! What is this, 2003? That's a whole lotta nope. I'll be moving my client to a more reputable hosting company.

PWP worst service i have ever used in my life.. extremely slow and always down and when you will contact support they will always keep saying change your theme and remove your plugin but they wordpress made for this.. such a bad service never use it!

I was a customer for almost 10 years. Put up with it and their over priced service because it was just simpler to stay then to start over somewhere else. The service was slow and several calls with them made it clear that the call was rushed and didn't feel helpful.

I finally decided to switch to another host, for a much lower cost. I downloaded most of my files off the MT server before my service expired. Two days after expiry, I noticed I was missing a few files and could not longer log into MT's server. I called and asked at the options to get back in. My option was to buy one more full year of hosting for $200!! That would be the only option to let me get my files. I fought them on it and then they agreed, they can change my account to monthly only, and for $20, I can get my files. I got a manager involved who was cold, rude and unfriendly. It was an unbelievable experience.

Almost 10 years as a customer and absolutely no flexibility on this. Basically holding my files hostage! I won't be paying the $20! And all my files were thankfully backed up anyway.

I would NEVER deal with this company again and highly recommend staying away from them!

I purchased the Grid plan from MediaTemple earlier this year. I had already noticed that there were pretty mixed reviews about this company, but I still decided to go with it because the overall billing looked to be decent. Here's what I found:

Pros:
1. Simplified management of your account including credit cards. I believe MediaTemple makes the process of managing credit cards easier than other hosting providers. I have another account with another provider and the billing management seems to have been overcomplicated for no apparent reason.
2. The overall management interface looks neat and uncluttered making the administration tasks very easy.
3. With the usage of discount codes you will actually end up with a great value for money hosting (minus few setbacks as discussed in the cons section)
4. Free CDN (Cloudflare)

Cons:
1. Just 3 one-click installers available - Wordpress, Drupal and ZenCart
2. Downtime: My site was down a couple of times and on one occasion it was for more than an hour. And this is a common issue as noticed in other reviews as well
3. Support: Really cannot comment on this since I have not engaged the support people yet, but I did notice some people had bad experiences with support.

This has been my experience with MediaTemple so far. I sincerely believe that they can add more features (such as staging, caching) and become more competitive.

I feel as if I could get my money's worth elsewhere; they sell VPS hosting but the speed and configuration cannot be toggled if you honestly don't know what you're doing. Grid hosting, I feel, is overpriced -- especially since you can purchased a Managed Linux VPS for only $20.00 more a month. The support team is superb, however. They help with basically anything except for third-party software and files.

Diabolical technical support, avoid at all costs. Media Temple messed up my domain transfer into them, eventually admitting it was due to a known problem with a registrar they use. Despite dozens of calls and assurances my domain was finally transferred, they persist in restarting the domain transfer process. I am now unable to move my domain elsewhere, as they reset the 60 day transfer window. There is no continuity of support, no person assigned to follow your issues to resolution. The person you talk to offers generic advice unable to look at the history of problems and emails to support result in generic replies. They are incapable of listening to an ongoing technical issue and replying to it in person. And it takes up to 3 days for a reply from technical support. Worst technical support from a supposedly 'world class' company. I am left with no working domain and no way to resolve it.

I'm using the Media Temple GRID service to host several domains - so the review is only about the GRID offering. Media Temple has also other hosting products which might be more reliable.

What I can say is this:

* UP TIME

Absolutely disastrous - at least compared to any other hosting service I've had in my life. We can't access our website at least once or twice a month, and the breakages can be anything up to 15 minutes. Sometimes the server responds, but extremely slowly. It might take 10 seconds just to get the first bit. We are simply losing business when we're turning customers away with a nice 505.

Media Temple has a public "Status" page, where they collect up time statistics. However, this page never reflects the actual status of the service. All Media Temple sites - including their own MediaTemple.net - were down a couple months ago, and the status page read for 30 minutes that "All Services Operational".

* SUPPORT

Almost every time we notice we can't access the website, we contact the support. Since last September we have submitted perhaps 8 tickets, and received one answer. And this particular answer was a copy & paste from a public "Status" page.

* WOULD I RECOMMEND?

Based on my experience, I couldn't recommend. We keep on using the GRID service because we host so many domains through this service that we just can't find the time to migrate to another hosting provider.

Honestly, the hosting in terms of agility, up-time, speed, is great! But the support is very weak, the customer service is zero to the north!! A customer
would wait for very long time to get response to his/her inquiry. If you call them for support, you'll not find the friendly customer service representative you would
expect. Overall, in my opinion, great product with poor customer service is not worth a dime!

Media Temple has excellent support. Quick turn around they answer within 24 hours. They are very efficient with their admin. However Media Temple is a web hosting company that is affiliated with Virb, is a website service where you build your own free website and only pay a ten dollar hosting fee to Virb. Satisfied with hosting, but I feel they are a little too advanced for a novice. My only wish is that they have more patience when I had called in the past. Again I am a novice, I feel that they expect you to do everything yourself. The last person I spoke with was nice and assisted into a smooth transition with my Virb website domain. Eased my anxiety.

Worst Hosting Company I've ever seen. I have heard great things about (MT) and sw itched over from another well know hosting provider. They deleted & reset my website without even asking me, When I asked him for backup they said that is not possible.
Don't use MT is service and support is at all important to you.

I have used various web hosts and I personally like media temple because of the fast support. They usually respond within 12hours which is good cause all other web hosts that I have tried take like 24-48hours. They have friendly support staff which they try to help solve your technical problems. The up-time is great it hasn't gone down for a few months now so keep up the good work! I totally recommend this web host for beginners as they have great friendly support staff.

We are using both Mediatemple Grid Service as well as Dedicated Virtual Server for the past 3 years. We have faced worst service and security measures given by them in 4 months. We have 95 clients in Grid Server alone and their sites have been hacked for 5 times till now. When we have asked about this to mediatemple, they say, it is not their responsibility and the files they are showing as malicious files are designed by us and upload 10 minutes before they blocked our server. When we asked to help to resolve it, they are asking to pay $179 and that too not guaranteed.

In Dedicated Virtual Server when we ask for any help to recover or retrieve they say, they won't support and asks us to read their policy carefully.

You will get no support...when you try to get support, they will just send you articles...they suck in that regard so I hope you never need them. Email support is a 9HOUR wait...so if you like unresponsive then this is your company!

I have been with them 6 years and I am leaving because as savvy as I am as a web developer, I can't go 9 hours without figuring out an issue when hosting 11 sites on my server!!!

My Web developing team chose Media Temple. At first everything was fine then I started catching my site down every few days. Then this became more frequent, it got to the point that my site was down once very couple of hours for 2-10 minutes at a time. we finally got through to their support after multiple attempts. The support team said that we needed to pay more money and have more space. This is what we did and the problem continued to happen. Finally we cancelled our subscription and moved to Herculo (which has been perfect and cheaper so far of 2 months). After our cancellation with Media Temple they continued to charge us. After multiple calls explaining to Media Temple that we cancelled our subscription and haven't been using their services for over a month they would not refund our money and basically gave us the billing department run around. It was a nightmare of an experience. All I look for is good honest service and I am happy to pay for it. Media Temple was just another poor service headache that in the end leaves wondering, "Why did I just spend 4 hours of my time across 2 weeks to get $40.00 refunded." I'm sure you've been through a similar situation before and remember that as headache you could do without. Do yourself a favor go with a company with good customer service and a great reputation on performance.
-Andrew Chuplis
TrainElite.com

After being frustrated with a cheap, local host I took the plunge after seeing a lot of positivity towards (mt) from Twitter and Facebook. Taking advantage of an offer for half price hosting, I paid for the year up front and I'd have gladly paid the full price and more. Setting up was easy, and all along the process, (mt) were always on hand to give me help or advice as and when I needed it. Even beyond their duty as a service provider, (mt) are also charitable and helpful people outside of their work and would highly recommend them to anyone how's looking for a reliable web host.

Media Temple is amazing. Their VPS hosting products have never failed me and are EXTREMELY fast and reliable. They offer non-contract agreements and their support team are super helpful AND THEY SPEAK ENGLISH.

I have heard great things about (MT) and switched over from another well know hosting provider. I was paying $4.99/month but bit the bullet for the (gs) service at $20 a month. I started to configure my database for my small application and could not create a simple View in my database. I contacted support and they said that feature was unavailable in a hosting environment. Are you kidding me? You have disable basic database features? I have these same features in a host that is 1/4 the price. When I asked what I needed to do they said I needed to pay 10x more than my previous provider at $50/month for (dv) services just to get two views into my database. Ugh.

MediaTemple consistently excel in all areas. Their pre-sales teams are more than happy to help in every area, giving details to the best of their attainable knowledge. They do not pressure you and do not chase you after 6 months of no contact, because they want some more accounts like other hosters....
The checkout process is simple and easy. MediaTemple show their respect for their users by implementing decent design & user experience. It is one of the nicest ways I have ever spent my money before.

Once you have been approved and such, you are presented with their bespoke account centre which offers so much flexibility it's unreal. Take for instance, their DNS panel; it allows you to actually specify records that other panels balk at but are perfectly valid. It's meant for everyone. This is just one of their many great features.

Support wise it's completely different from many other companies. They should all follow MediaTemple. They are on Twitter, Facebook, have webchats, will phone you up, it's just outstanding. They do everything they possibly can (even relating to other services such as Azure). I would happily buy from MediaTemple again and again, even shares if they ever floated...

That something breaks is for every IT or Webhoster normal. But the guys at mediatemple rock so much, that even if you not have seen the issue yet, they already giving out updates.
I started with a smaller (gs) and was already blazed by the service.
Since I have moved to a (dv), which is a bit to big for me, but still an awesome place to play with a server in america, i'm not facing any issues.
Even the Team for the (dv) got in contact with me while i was testing something and they helped me to fix any issues within 3 hours. (Including contacting 3rd party).

If you need something reliable and if there should be an issue, get Media Temple because even an issue is not an issue for them.

Media temple is beyond awesome, they are fantastic. There are on top of every support case and are just top notch in customer service. Their social team is phenomenal, their products are amazing, they are what every company should aim to become.

Media Temple is now the third webhost that I've used, and I couldn't be happier. We started with them back in 2011, and it's been nothing but smooth sailing since.

They offer support through a wide variety of channels, Twitter being one of their quickest and easiest. I get my questions answered quickly, thoroughly, and have had about 90% of my issues resolved within the first few hours, if not immediately. Aside from their terrific support, they also provide a great product. We were hit hard this summer for Euro Cup 2012, and our service didn't even blink.

Aside from a few incidents with downtime, that have usually been fixed within the first 10 minutes, I couldn't be happier. You really do get what you pay for.

Media Temple rocks because just about everything them does.
Their service offerings are wide enough to offer enough variety but not so wide that you are immediately bewildered by the choice. Their descriptions are fair and don't just include every buzzword from an "SEO consultant". Their account panel is fantastic, it makes several things incredibly easy.

Their staff are so helpful without being in your face. They're friendly and helpful in every respect no matter how they're spoken to. The services have amazing up time and scream reliability.

Media Temple is the most amazing host I've ever used. You don't need to be a tech expert to use them, because they're staffed full of them. They seem really "human"- their Twitter account is always up and ready to rock with some really great people ready to make your day better. Value for money is amazing, and their attention to detail is brilliant. In my year of using them, I've only had a few problems, and these were handled properly and easily over the phone, leaving me feeling really satisfied. I'd recommend Media Temple to anyone serious about wanting actually decent hosting.

I have two Media Temple accounts - a grid service and a dedicated virtual server. Although I have experienced one short outage on the grid service, I feel like most of the speed issues and reliability problems I've read about are mostly a thing of the past. The cluster I was one ran extremely fast and was as reliable as I could expect from a shared/grid style of host. I've probably used a dozen different hosts over the years to run about 100 sites and every host has their hiccups every now and then. The dedicated virtual server account I have has been rock solid...no hiccups to date, and the speed has been outstanding. I have clients that are wanting to move to my DV service after I show them how much faster it runs compared to the cheap shared hosting they are used to.

What I mainly like about Media Temple is their customer service. I don't wait long on the phone to speak with someone, and they always stay online with me until my questions are resolved. I can't say the same about any other host. Either you are forwarded to another country and have communication issues with the customer service rep, or they try to get you off the phone and just tell you to call back later if the problem doesn't resolve. I've never been treated that way at Media Temple...I always feel that my issues are important and they want to take care of me.

I have been using Media Temple for some time now. Although they have some great features that have been extremely helpful, I have also found that they can be very unreliable in some circumstances. I recently purchased several premium domains, where buying them was time sensitive. Only half of them went through, but I was charged for all of them. When I checked on my account, it showed that I had them. Unfortunately, when I tried to access them, I noticed that some of them had actually been purchased by someone else! When I called, they made up an excuse and said they had already been purchased and they were being processed. This whole ordeal cost me thousands of dollars! They said there was nothing they could do for me and they would refund me my money. That was it.

I have about 25 sites running on single Grid Server account with Media Temple. Although I didn't experience on very short service down time once this year, I have become a huge fan of Media Temple due to their amazing customer service and slick back-end admin area.

They saved my bacon once after I accidentally deleted an important database (what was I thinking?). They not only recovered a complete database back-up for me, they walked me through the process of reinstalling the database and correcting all of my mistakes. They bent over backwards to take care of my issues each and every time I call in with a question.

I've been with Media Temple for a little over a year now. I see in the reviews that some customers have had issues with uptime/latency/etc. The reality is that you need to have reasonable expectations given what you have. I had their (gs) GridServer for the first 7-8 months and when I needed to upgrade to a better server I upgraded to the (ve) VPS 512MB. Aside from having to manually transfer my content over everything went smoothly and I'm happy to have them hosting my site.

The reality is, you get what you pay for, if you use a shared hosting option then of course you won't get the same performance as your own VPS. (mt) just started offering CloudFlare, which has been cool and seamlessly integrates into my hosting package, for free.

I switched over from Slicehost (before they sold out to Rackspace) and this is a far better option for webmasters who know what they need, and how to get it.

I've been a week now with Rackspace Cloud after being 3 (miserable) years with Mediatemple, and the speed is UN-BE-LI-VEABLE!
All the 3 years spent on the DV 'EXTREME' version at MEDIATEMPLE (so supposedly the top of their virtual servers...) I had thousands of downtime, slow processing, solr issues etc. I have lost tens of thousands (if not hundreds of thousands) of dollars on loss of business + cost of maintenance with my developers trying to find out what was wrong with our scripts or with our CMS etc.
Of course support @ Mediatemple always said it was our scripts and never the server. But now that we are with a new host, we find out that there was no problem. The load/resources issues were with THEM!

One simple advise: DON'T GO WITH MEDIATEMPLE if you want to sleep at night...

Media Temple has THE worse service people. I have been continually frustrated by their extremely!! poor and slow service for over a year and i am now switching away from them. Thank goodness. If i had not paid for a year in advance i would have been gone before this.

Mediatemple is a hosting company that knows its buisness. Mediatemple is not cheap, but the uptime is very good and their dv servers are worth their money. You also get some help with patching your dv server from Mediatemple allthough you still responsible for the server and you have to admin the server yourself in the end. You also get very recent versions of PHP and MySQL with your dv server, which is not the case with all big webhosting companies.
As a result of all of that I would say: Mediatemple rocks.

Interestesting to read the previous reviews and learn the so-called "cluster issues" appear to be a chronic situation. I've been with MT for 3 months on cluster 8. Like clock work, their servers consistently are down with "denial of service" attacks, blah, blah, blah. When you contact Tech Support, wait times are nearly 25 minutes and the representatives merely read a scripted response when you inquire why your site is down.

I used MT a couple of years ago before they got too big for their britches. Their service was excellent and tech support wasn't plagued with long hold times. At one time they were known for their excellent service. Not anymore because it's all about the bottom line now. It's always more cost-effective to use aged servers than upgrade to meet demand.

Media Temple

Media Temple Introduction

Media Temple was founded in 1998. Its headquarters are in Los Angeles, where the company was originally set up. In almost two decades of providing hosting services, Media Temple has gained more than 125,000 customers based in 100 countries. Its clients range from creative professionals and SMEs to brands like Starbucks, Adidas, and Toyota.

In October 2013, Media Temple announced its acquisition by GoDaddy. It said that GoDaddy's brand relaunch, overseen by CEO Blake Irving, was instrumental in its decision to make a deal. However, Media Temple insists that it will operate independently of GoDaddy.

Demian Sellfors and John Carey originally set up Media Temple, but they stepped down prior to the acquisition. Russell Reeder took over as President between 2012 and 2015. The current President is Rod Stoddard.

Media Temple Hosting Plans

Media Temple has a very broad spread of Linux hosting on offer, from website builders to enterprise solutions. What follows is a brief summary of its consumer-grade plans, but you can find more information on its more advanced services on its website.

Customers who are looking to set up personal or small business websites will probably look at WordPress hosting, shared hosting, and website builder hosting first. All of these packages offer affordable entry points for small websites, but they have slightly different unique selling points.

Media Temple uses Virb for its site builder hosting packages. Virb has been a part of the Media Temple catalog since 2012, and competes with branded builders like Wix and Squarespace.

Customers that need more flexibility can opt for Media Temple's shared hosting plans, which it refers to as Grid Hosting. Grid plans come with 30 "managed apps," like WordPress and Drupal, and customers benefit from automatic backups with a 30-day restore history. The "Grid" name essentially points to a cloud infrastructure; upgrade to Grid Pro for more features, like a CDN. You don't get cPanel or Plesk with these plans.

Media Temple is one of many well-known hosts to have sprouted specialized WordPress plans from shared hosting. Rather than being priced by bandwidth, Media Temple prices by storage space and visitor count, similar to WP Engine and other managed WordPress competitors. Bonuses on more advanced plans include malware protection, G Suite logins, and SSL certificates. Again, there is no control panel here.

VPS hosting includes SSD storage, with unmanaged and managed options. The former comes with a choice of OS (Ubunto, Debian, Fedora, CentOS) and root access. If you choose managed, you can choose your control panel instead (Plesk Onyx, or cPanel/WHM). There's also a top-tier fully managed option designed for companies that would ordinarily employ someone to look after their servers.

Finally, take a look at dedicated server plans if you want a more powerful take on a VPS. Again, there are varying degrees of management and customization, including a choice of OS and control panel, and the option of root access. All dedicated server plans include 10 TB monthly bandwidth allowance, 1 TB SSD storage, and a selection of pre-installed software.

Media Temple Infrastructure

VPS hosting offers an excellent 99.999% guarantee on its "DV" hosting only. This includes certain VPS plans (but not all of them), and dedicated hosting plans too. If downtime lasts longer than 20 minutes, you can request a 20% credit on your monthly fee for every subsequent 20 minutes of downtime, up to a maximum of 100% of your bill. Media Temple needs to verify the downtime, and you'll need to put in a manual claim within 5 days to be eligible.

Other products do not have an uptime guarantee attached. Media Temple says that its Grid infrastructure makes outages less common than they may otherwise be. But if servers do need to be taken down, it says that the team will try to do this "off-peak." Remember: Media Temple is based on the west coast of the United States, so its off-peak hours may not be the same as your own.

Media Temple Support

Media Temple offers 24/7 support, 365 days a year. You can get help via live chat, Twitter, ticket, or phone. Only one US phone number is provided; there are no local numbers for other countries. The company also has an active community forum for self-help. In addition, it offers a premium support package called CloudTech, which you can purchase one-off, or pay for by subscription.

Media Temple Money Back Guarantee / Cancellation Policy

If Media Temple's not for you, you have the option of cancelling your purchase within 30 days and receiving a full refund. This is only for hosting, and excludes additional products, like domain names and service add-ons.

If you cancel a 12-month plan before the end of your contract, you may be granted a pro-rated refund. However, it provides 2 months' free service when you sign up for 12 months, so if you cancel part-way through the year, that discount disappears, and your refund is calculated accordingly.

Media Temple Summary

Media Temple is a well-established hosting company, and its position as a prominent brand has been boosted by backing from GoDaddy. It offers hosting for practically any purpose, with impressive features on its cheapest plans. An uptime guarantee for shared and WordPress hosting would probably give newcomers some reassurance, and the money-back clauses are slightly more complex than they need to be. However, as a brand, Media Temple has long been known for quality, and the comprehensive support options will give most users the backing they need to get their site off the ground.

Last updated: 2017-07-30

Media Temple Hosting Plans

visit host

Hosting Plan

Features

Disk Space

Bandwidth

Price

Grid Shared Hosting

WordPressPHPDebianFirewall ProtectionDedicated IPCentOS

20GB

1TB

$20.00/month

Usual price:

VPS - Cpanel or Plesk

WordPressPHPAnonymous FTPDebianPleskJava

20GB

2TB

$45.83/month

Usual price:

VPS - Developer

WordPressPHPFedoraUbuntuDebianShell Access

30GB

2TB

$25.00/month

Usual price:

Managed Wordpress

WordPresscPanelUptime GuaranteeManaged WordPressKompoZerCDN

30GB

100GB

$20.00/month

Usual price:

Homepage

Media Temple Frequently Asked Questions

Does Media Temple provide Windows hosting?

No. Media Temple offers Linux-based hosting only.

What is Grid Hosting?

Grid Hosting is Media Temple's brand name for its shared hosting services.

Is Media Temple run by a parent company or group?

Yes. Media Temple is owned by GoDaddy.com.

Do hosting plans come with a free domain?

No. Media Temple does not provide free domains.

Will the renewal price be higher than the price I pay today?

No. Media Temple offers a consistent pricing structure, so when your plan comes up for renewal, your prices will be the same.

Do technical staff provide help with transferring an existing site?

It has a Site Mover service which costs $150 per website. You can use this service to transfer to, or away from, Media Temple's hosting packages. Site Mover does not include the transfer of email or domain names.

Does Media Temple have a money-back guarantee?

Yes. Media Temple has a 30-day money back guarantee on hosting services only.

Does Media Temple have an uptime guarantee?

Yes. Media Temple offers a 99.999% uptime guarantee, which is generous compared to comparable hosts. It will refund 20% of your monthly hosting fee for each 20 minutes of downtime in that month: a promise which it calls 20/20 Uptime.

Does Media Temple offer phone support?

Yes. Live phone support is available 24/7 via the number on their site. You can also get help by using live chat, ticket, or by sending a message to @mediatemplehelp on Twitter.

Does Media Temple have software available to help me build a website?

Yes. It has a separate Website Builder plan, which provides the Virb software for drag-and-drop website creation.

Where does it have its datacenters?

The company uses two datacenters in the United States. One is in El Segundo, CA, and one in Ashton, VA. The El Segundo datacenter is one of the largest on the west coast.

Can I have more one website on a shared hosting account?

Yes. Up to 100 websites can be run under one Grid Hosting account.

What technologies are supported on shared hosting accounts?

Media Temple offers PHP, Perl, Python, Apache, MySQL, Git, and SVN.

Could I host an image-heavy site on a Grid Hosting account?

Yes. This host does offer an unlimited bandwidth and disk space with its premium package, which would cover running an image intensive site such as a gallery. Providing you are not offering file downloads, it's unlikely that Media Temple would object to an image-heavy site.

Does it support Magento installations?

Magento is provided as a one-click installer. However, no specific Magento packages or support exists.

Does it provide a control panel, and if so, which one?

Media Temple provides a proprietary control panel on shared hosting accounts, which it calls the Grid Control Panel. VPS and dedicated servers come with a choice of Plesk or cPanel.

The SiteLock product comes with an optional CDN, TrueSpeed. There is an extra fee for SiteLock.

What one-click installers are provided?

On VPS and dedicated servers, you can install WordPress, Joomla!, Magento, phpBB, and other applications with one click. This feature is available regardless of the control panel you choose. On Grid Hosting, MediaTemple offers 20 one-click scripts in its Managed App Catalog.

Is there a plan that is suitable for video streaming?

Video streaming is most appropriately served by VPS services or dedicated servers.