Ignoring the potential of AR analytics is a losing game. In order to boost your collection rate and maximize resources, departments should be analyzing a plethora of statistics — not just DSO.
This playbook discusses the six metrics your AR department should be paying attention to and how they can separate themselves from competition and provide customers with an improved experience by:
• Measuring Key Performance Indicators (KPIs)
• Making process improvements based on analytics
• Centralizing collection activities

Consolidate SSL providers and processes, without interruption, using Entrust SSL management and monitoring services
This whitepaper provides a blueprint for migrating to Entrust SSL certificates and related services. It’s based on experiences that help many customers, in a wide variety of environments, bring their SSL certificate management under centralized administration.

The world of storage is being transformed by the maturing of flash arrays, an approach to storage that uses multiple, solid state flash memory drives instead of spinning hard disk drives. An all-flash array performs the same functions as traditional spinning disks but in a fraction of the time required and in more compact form factors. Given its superior performance in certain contexts, all-flash arrays are experiencing strong industry adoption. However, best practices and a true understanding of key success factors for all- flash storage are still emerging. This paper is intended to educate you on best practices based on real user experience drawn from ITCentralStation.com. We offer all-flash user advice in selecting and building the business case for a flash array storage solution.

The IDC Technology Spotlight, The Growing Need for New Technology and a Business Model in Network Monitoring, examines the stresses in today's mobile network planning and operations requiring a new model that incorporates a realistic approach toward cloudification. The paper also looks at the Gigamon solution for visibility in today’s mobile network, which facilitates efforts toward cloudification. This architecture provides maximum, centralized control to the mobile operator’s network planning and operations teams. Read to learn more.

The current trend in manufacturing is towards tailor-made products in smaller lots with shorter delivery times. This change may lead to frequent production modifications resulting in increased machine downtime, higher production cost, product waste—and no need to rework faulty products. To satisfy the customer demand behind this trend, manufacturers must move quickly to new production models. Quality assurance is the key area that IT must support. At the same time, the traceability of products becomes central to compliance as well as quality. Traceability can be achieved by interconnecting data sources across the factory, analyzing historical and streaming data for insights, and taking immediate action to control the entire end-to-end process. Doing so can lead to noticeable cost reductions, and gains in efficiency, process reliability, and speed of new product delivery. Additionally, analytics helps manufacturers find the best setups for machinery.

Distributed enterprises often encompass many remote offices that are essential to running the organization and supporting customers. Important activities at the edge include manufacturing, warehousing and distribution, even mobile or remote life-saving environments like health clinics. And while there is usually a central IT staff that creates the overall business architecture for the enterprise, specialized resources to deploy and maintain the infrastructure at the edge can be scarce.
Intel® Xeon® processor
Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries

Distributed enterprises often encompass many remote offices that are essential to running the organization and supporting customers. Important activities at the edge include manufacturing, warehousing and distribution, even mobile or remote life-saving environments like health clinics. And while there is usually a central IT staff that creates the overall business architecture for the enterprise, specialized resources to deploy and maintain the infrastructure at the edge can be scarce.
Processeur Intel® Xeon®
Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.

Distributed enterprises often encompass many remote offices that are essential to running the organization and supporting customers. Important activities at the edge include manufacturing, warehousing and distribution, even mobile or remote life-saving environments like health clinics. And while there is usually a central IT staff that creates the overall business architecture for the enterprise, specialized resources to deploy and maintain the infrastructure at the edge can be scarce.
Intel® Xeon® Prozessor
Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.

This whitepaper provides a blueprint for migrating to Entrust SSL certificates and related services. It’s based on experiences that help many customers, in a wide variety of environments, bring their SSL certificate management under centralised administration.

This whitepaper provides a blueprint for migrating to Entrust SSL certificates and related services. It’s based on experiences that help many customers, in a wide variety of environments, bring their SSL certificate management under centralised administration.

Social networking, an increasingly mobile workforce, virtualization technology, cloud computing and more have affected every department in the enterprise, including IT. As technology continues to advance and the new reality is based on an infrastructure that includes physical, virtual, and cloud resources, IT departments need to find new ways of managing and securing this vastly different technology ecosystem. Read this white paper to learn the myriad of benefits that cloud-driven technology can provide, including reclaiming your IT team as the central nervous system of the organization!

ServiceNow ExpressSM brings together all the great features you need to address these common IT Service Management challenges and more.
• Revolutionize request management with a self-service portal and automated routing
• Track assets centrally though an integrated CMDB across all IT processes
• Make reporting timely and informative with one-click reporting, dashboards and gauges

Mobility and Bring Your Own Device (BYOD) have transformed the idea of a 9-to-5 workplace. Employees now check their email first thing in the morning and expect to stay connected whenever and wherever they go throughout the day.

Longi Engineering was engaged to assist a Private Equity Firm in implementing a SharePoint deal management system as an additional component to their existing on premise SharePoint server solution. The organization faced multiple challenges in that they did not possess an efficient technology solution that allowed them to manage their deals and associated history. One of the organization’s goals was to create a centralized, easily accessible dashboard interface from which they could rapidly determine the status of a deal as well as manage their deals. Their deal lifecycle had multiple stages depending on whether a deal was New, in a diligence phase, on Hold or Dead.

CA Workload Automation brings a central point of control and visibility to help assure efficient, reliable and secure business process management. It enables business workload design across platforms and operating systems, offering advanced monitoring and automated responses to changes and exceptions.

The shift to the cloud is changing how companies think about their IT infrastructure and what they must do to manage it. The on-demand applications and services that comprise a cloud services network enable companies to rapidly deploy powerful capabilities to a broad set of users at very low costs. However, they also introduce challenges associated with securing and controlling users and access, simplifying adoption and scaling of these applications, and providing insight into utilization to ensure the business is optimizing its cloud investments. Okta’s on-demand identity management service enables companies to address these challenges head-on by being designed from the ground up as a scalable, secure, multi-tenant service that protects your data through centralized access control.

IT endpoint management used to be an easier game: Managers deployed user systems with custom images when employees were hired, and employees returned them on their last day at work. Even during deployment, users had minimal abilities to impact systems and devices that were centrally managed. Servers resided in physical data centers where they could be identified and accessed. Those were the days!

As Singapore’s largest insurance force, Prudential Singapore needed a scalable and cost-effective solution to help financial consultants respond quicker to in-depth product and policy questions.
Partnering with IBM, they developed askPRU, an industry-first chatbot with IBM Cloud and Watson capabilities. Handling over 1,000 commonly asked questions in real-time, askPRU reduced call volume by 32% within six months and enhanced the responsiveness of over 4,600 consultants. Enabling consultants to focus on more complex queries, askPRU also provides accurate expertise to help deliver consistently exceptional service.
Learn how Watson technology became central to the Prudential Singapore business and enhanced their customer experience.
Click here to find out more about how embedding IBM technologies can accelerate your solutions’ time to market.

What is a digital workspace and what does it take to create one? If we break it down, the workspace is a portal for end users into all of their apps and online services that they canseamlessly and securely access across devices and locations. But what makes the workspace of today different from the desktop or mobile device of the past? And how can you move forward with delivering a digital workspace?
Download this solution brief to learn how VMware® Workspace™ ONE™is designed to deliver a digital workspace that integrates device management, application delivery, and identity management into a single platform on your terms, via your data center, in the cloud, or through a combination of the two. This workspace can be accessed by your end users across devices and locations and be centrally secured and supported to streamline management and improve the quality of services you deliver across the entire organization.

SuccessFactors Employee Central provides a single employee global system of record that is deployed in the cloud and brings greater workforce visibility to small and medium-size businesses. HR can quickly integrate workforce data from the SuccessFactors BizX Suite of talent management solutions – including Performance and Goals, Compensation, Learning and more, as well as from third-party systems, such as payroll, benefits, and time and attendance. Employees can use the Employee Central self-service features to update their personal information, while managers can easily change employee information such as promotions, salary changes, terminations and more with customized approval workflows. The result: An integrated 360-degree view of the workforce that HR can access through standard and ad-hoc reports to make fast, informed decisions based on consistent, up-to-date data. To learn more, download the SuccessFactors Employee Central business brief for small to medium-size businesses

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