Who has access to the information transmitted from digital meters?

Digital meter data is secure and confidential. There are strict guidelines in place for the protection of this information, whether it’s collected from your existing meter or a digital meter. The collection, use and disclosure of metering data is also subject to strict confidentiality rules, and access to electricity usage data and other information is restricted.

By law, metering data can only be accessed by customers, the meter reader, your energy retailer and others who are entitled to it (e.g. authorised bodies, distribution networks or third party service providers with your consent).

AGL and other retailers must comply with the Privacy Act Cth. (1988), which includes the National Australian Privacy Principles; these principles set clear restrictions on the use, disclosure and storage of personal information.

Any personal information that AGL holds will be handled in accordance with our Privacy Policy, which is maintained at agl.com.au/privacy.