Automatic withdrawal is a convenient, secure and efficient way to pay your monthly housing charges. To be set up on automatic withdrawal please contact our head office 604-736-8775 and we will provide you with the steps to enroll.

To be set up for automatic payment for the upcoming month, you must submit all information by the 20th of the current month. For example, if you want automatic withdrawal to begin August 1 you must submit your information no later than July 20. Should the 20th land on the weekend, required documents are to be submitted on the Friday before.

We recommend all building complaints are put in writing immediately after the occurrence. Please submit your complaint to your site coordinator (if applicable) or alternatively directly to the TPM head office by email or phone. Be sure to include as much detail as possible and submit to our office in a timely manner so that we can address the matter right away.

Your building’s assigned Site Coordinator is your main point of contact for any initial requests or general questions.

If your property does not have a Site Coordinator, please call our head office at 604-736-8775 and provide your building name and we will have the appropriate person address your question and or request as soon as possible.

Your buildings Site Coordinator is your main point of contact for any initial requests or general questions. If you would like to speak with your Site Coordinator in person, please refer to the office hour notice posted at your building to find a time to stop by the office when your Site Coordinator is there.

If your property does not have a Site Coordinator, please call 604-736-8775 and set up an appointment to meet with your assigned TPM personnel as we cannot guarantee our availability for walk-ins.

We want to hear from you and encourage you to provide your feedback. Whether good or bad, we truly value every single comment made. In order to tell us how we are doing, please click here submit your feedback in the ‘tell us how we are doing’ section.

Mission

“To enhance the communities in which we serve by providing efficient property management in a collaborative, proactive and transparent manner.”

Vision

“To be an industry leader in sustainable and efficient property management that enhances the quality of living for the communities we serve.”