What is
your office location and business hours?

We are located at 300 17th Avenue South in North Myrtle
Beach, SC 29582. Our business hours are 9am-5pm Monday through Saturday.

Directions to our office:

We are located in North Myrtle Beach. Please do not confuse
this with the northern end of Myrtle Beach. There are mile markers on Hwy 17
business and bypass. 17th Avenue South in North Myrtle Beach is located between
mile markers 211 and 212.

Traveling from Hwy 9 exit on Hwy 17 South: travel on Hwy 17
South until you reach 17th Avenue South and turn left. Condo-World’s office is
located one block from the ocean on the left.

Traveling from Hwy 501: take Hwy 22 to North Myrtle Beach
and exit on to Hwy 17 North. Travel on Hwy 17 North to 17th Avenue South and
turn right. Condo-World’s office is located one block from the ocean on the
left.

What is
your deposit and payment policy?

You can find the reservation policies for all of our resorts in North Myrtle Beach and North Myrtle Beach by visiting our reservation policies page.

Are
linens included with my rental?

Yes! Linens are provided with all of our rentals and are
included in your rental rate. Upon arriving to your condo or beach home, you
will find the beds made, dish towels in the kitchen, as well as bath towels,
bath mats, wash cloths, and hand towels in the bathrooms!

Other
than linens, are there any other supplies provided in my unit?

We provide a starter set of items that include trash bags,
dish washing detergent, paper towels, toilet paper, and small hand soap. You
will be responsible for providing the remaining supply of these items for the
duration of your stay.

Other popular items that you will need to bring will be
beach towels and accessories, hair dryers, toiletries and other personal items you may
need.

What is
departure maid service?

Departure maid service is provided for all of our rentals
and is included in your rental rate. The maid service will clean your unit at
the end of your stay after you check-out. All we ask from you is to clean any
dirty dishes, empty the trash, and lock the door when you leave.

Is daily
maid service offered?

Daily maid service is not included with your rental, but we
do offer this service at an additional cost of $25 per day. Please speak to
your reservationist about scheduling daily maid service.

Do you
have a minimum number of nights that I can rent?

Reservations are normally Saturday-Saturday during the
summer and some weeks during the spring and fall. Please inquire about other
check-in days. During the off-season there is a three (3) night minimum except
for holidays.

What is
the minimum age limit for your vacation rentals?

You must be at least 25 years old to rent with Condo-World. We do not
rent to high school, college, or other non-family groups. We rent to families
and responsible adults only.

What is
the check-in procedure?

Check-in begins at 3pm on the date of your arrival. Please
come to our office, 300 17th Avenue South North Myrtle Beach, SC 29582 to pick
up your keys, pool passes, and parking passes. To secure the keys and pool
passes, you will need to provide a credit card that we can have on file for the
duration of your stay. We apply no charges to the card unless keys or pool
passes are not returned upon check-out.

Can I
check-in early?

We cannot promise an early check-in. Keys are released after
housekeeping has fully cleaned and inspected your rental, which is typically
around 3pm. Although we do our best to have all units ready by 3pm, check-in
time is between 3pm-5pm (6pm during June, July, and August).

What is
Pre-registration?

Pre-registration is a quick process that you can complete
online after paying your balance on your rental that will expedite your
check-in on the date of your arrival. From our Guest Services page, you will be
able to request how many keys, parking passes, and pool passes you will need
for your rental, and we create your check-in packet in advance! This way you
can skip the registration process completely when you arrive at our office;
when your unit is ready we give you your check-in packet and you are on your
way to enjoying the sun and sand! You will need the email address that was provided upon booking the
reservation as well as your reservation number to login into our Guest Services
page.

How do I
know when my unit is ready for check-in?

Keep in mind that our check-in time begins at 3pm. However,
if you have arrived early or are on your way to the beach and want to know if
your unit is ready for check-in, feel free to call us toll-free (800)-753-4537
or (843)-272-7011 locally. If you have a smart phone, you can access our Guest
Services page from our mobile site to check the status of your unit.
Housekeeping updates units the moment they pass inspection, so refresh your
browser often to insure you have the most recent updates! You will need the
last name under the reservation as well as your reservation number to login
into our Guest Services page.

What are
your late arrival instructions?

If our office is closed when you arrive, we will have your
keys, pool passes, and parking passes etc in a check-in packet labeled with the
last on the reservation and place it in our lock box. Our lock box is located
on the right side of the front of our office. The access code to the lock box
and other late arrival instructions are provided on your reservation
confirmation.

What if
I have an issue not during business hours?

In the case of an emergency please dial 911. If you are
locked out of your condo or have any other issue after our business hours
please call (843) 272-7011 and follow instructions to reach our emergency line.
Someone will be available to take your call 24/7.

What are
the instructions for checking out?

Check-out time is at 10am. We ask that you please clean any
dirty dishes, empty the trash, and lock the door when you leave. You MUST
return all keys and pool passes to the Condo-World office. Failure to return
keys or pool passes will result in a charge per unreturned item to the credit
card we have on file. If you check-out before our office is open (9am), you may
drop your keys and pool passes in the slot in our lock box located on the right
side of the front of our office.

Are your
units smoke-free?

Yes. Smoking is NOT permitted in any of our properties.
Smoking in a unit will result in a $150 charge applied to the credit card that
we have on file.

Do you
have any pet-friendly accommodations?

Guests that will be accompanied by service dogs during their
stay must provide correct documentation prior to booking. Please speak with
your reservationist for more information.

Does my
unit have internet access?

Yes! All of our units have access to the internet. Please
refer to the white Condo-World binder located in your unit or ask your
reservationist for log-in information.

Does my
property have a grill?

Many of our properties have grills for guests to use during
their vacation! Ask your reservationist for more details about a specific
property or select the Amenities tab when viewing a property online.

Where
can I rent beach chairs and umbrellas?

There are 2 popular options for renting beach chairs and
umbrellas:

Vacation Equipment
Rentals offer a variety of beach equipment including chairs, umbrellas,
coolers, beach wheelchairs, and much more for rental during your vacation. They
offer free delivery to your unit and will pick up the equipment at the end of
your stay! Please call (800) 516-9886 or visit Vacation Equipment
Rentals for
more information.

Another option is to rent beach chairs and umbrellas from
the City of North Myrtle Beach. The navy blue Beach Services kiosks are located
all along the beach near the sand dunes. You have the option to rent chairs and
umbrellas for the day or the week, and beach services will set up and take down
the equipment for you each day! Please call (843) 280-5684 for more
information.

Where
can I rent cribs and highchairs?

Vacation Equipment
Rentals offer a variety of equipment for
babies and small children including cribs, bed rails, high chairs, strollers
and much more for rental during your vacation. They offer free delivery to your
unit and will pick up the equipment at the end of your stay! Please call (800)
516-9886 or visit Vacation Equipment
Rentals for more information.