IBM Tivoli Netcool Configuration Manager as the network configuration management that was implemented to keep all settings performed by Nextel network equipment properly registered, audited and controlled. Besides that it encapsulates the complexity and peculiar communication of each device type on the network to be ready to other solutions;

testimonials

“We had little time left until the end of the contract and needed to have a smooth transition. A higher level of automation sustained the business case for installing the services, which had volume and continuous automated process.”1

“We were looking for an information technology player that could bring the best practices in operations management and implement the solutions quickly. Icaro Tech showed that capacity.”1

Estevam Araujo, Nextel Head of Operations

“BMC Remedy ITSM and BAO Orchestrator solutions allowed us to finish the first implementation in less than 3 months.”2

Michel Fernandes, Nextel OSS Project Manager

Achieved Results

15% reduction in NOC’s headcount1;

30% less human intervention in the field due to automated and remote procedures1;

Reduced costs in rehoming activities due to automation and third-party direct cost cuts2: