HR and employment Law Advice, support and assistance. Our service is designed for use by smaller employers without their own HR Department.As issues arise, from day to day, you can seek advice and assistance by contacting us at our helpdesk (all enquiries will be issued a ticket number) and the all relevant details will be recorded. We aim to be proactive so please contact us when an issue first arises and do not wait to it becomes a major problem. We will also monitor our records to try predict problems that may arise. Traditionally outsourced HR tends to be reactive and only comes into play when an issue has got to a formal stage, this is often too late for an amicable solution to be reached and there are no winners just losers.

We believe that the dismissal of an employee, can be viewed as a failure on the part of management and disciplinary procedures should be developed to bring about improvement and not dismissal. Where dismissal does occur both the employee and employer loose, the employee their wages and having to look for a new job. The employer the cost of recruitment, training and general disruption.

Inevitably, on occasions the dismissal of an employee my be the only appropriate response. However, such a decision should not be made on the spur of the moment and a fair and proper procedure needs to be observed. Failure to do so can lead to a successful Employment Tribunal claim being made against you by the former employer. To defeat such claims all action and events needs to be recorded. Our system provides that a fair procedure is followed and all events recorded.

It is also important that an employer has the correct documents in place. Where an employee makes a claim to an Employment Tribunal and they have not been issued with a statement of their terms and conditions of employment (complying with Section 1 of The Employment Rights Act 1996) a Tribunal can make an additional award equivalent to 2 or 4 weeks pay. A employee should also be provided with a copy of the employers disciplinary and grievance procedures.

For the above reason when any new client is taken on board we always carry out a HR Audit to establish legal compliance.

PrivacyWe do not share any information you supply to us to any third parties, save as required by law, without your express consent.

All digital information is stored on our secure UK server and all data is processed within the UK.

Payments may be processed used PayPal and you should refer to their policies on privacy and related issues.

Benefits of our system1) No hanging around waiting for a telephone call or a consult to arrive on site.2) Contract can be cancelled at any time, no notice required. No long contracts.3) All advice confirmed in writing. All letters and other documents attached to the appropriate employee record.4) All information stored on our UK secure server.

How our system work

After signing up to one of our retainer packages, above, you will need to:

Step One - Register you companyTo make use of our retainer service, you will need to register with us by completing
FORM AThis provides us with basic information about your company which enables us to provide advice and information that meets the precise requirements of your company. This form will be the starting point for our HR Audit.

Step 2 - Registering EmployeesIf you sign up on a retainer basis, we will now ask that you complete
Form B
for each employee you which to be covered by our scheme. (If you have 10 or more employees we will issue a spreadsheet, to be completed by you)This is the time consumer bit of the registration process, but it only needs to be done once. We now have all the information we need and will not constantly be asking for further information about particular employees.

Step 3 – Using our helpdeskWhenever you require advice or wish to report an incident please submit your enquiry via our helpdesk. All enquiries will be allocated a ticket number, for easy reference, and will be recorded our Database.

We will reply to your enquiry giving full advice and drafts of any letters to be issued to employees.

What we do not doOur services are undertaken remotely, which keeps our costs low, only in exceptional circumstances will we make visits to your workplace.

Pay-As-You-Go services

If you decide Your-HR-Remote is not for you but still require assistance or may in the future, we also provide our services on a pay-as-go basis and our charges will be calculate by reference to the following rates.

Business Start Up Package

Package includes template job offer letters and written statements of terms and conditions of employment incorporating grievance and disciplinary policies, alltailored to meet the requirements of your business and to ensure legal compliance. One off charge from £250-00, but price dependent on your precise requirements.

Employee Handbooks

If required Employee Handbooks can be provided from £450, but price dependent on your precise requirements.

Responding to helpdesk enquiries

This services is charged on either a pay as you go basis (Standard rate £55.00 per hour - Time spent working on your enquiry - Minimum Charge per Ticket £27.50.

Drafting Letters

£35.00 first page of any letter.£20.00 Subsequent pages of any letter.

Video Consultation

£25.00 per 30 minutes (£25.00 Minimum charge per consultation)

Initial Consultation FREE

Fixed Lump Sum Prices

Wherever possible we prefer to undertake any work on a fixed agreed lump sum basis. Where this is not possible, depended on the nature of the work required, we may be able to negotiate rates lower to those quoted above.

How our Helpdesk Works

1) Log on to our Helpdesk direct at www.hailwood.eu/hdesk or via this website.2) Select either Submit a Ticket or View Existing Ticket, you will need a ticket number for this second option.3) To start a new enquiry, click the Submit a Ticket option.4) On the Screen that now appears, enter the required information.A) Your NameB) Your Email AddressC) The Priority of the enquiry, Low, Medium or High.D) The name of your CompanyE) The subject of the enquiryF) Your messageG) Attach any documents which relate5) Then submit the ticket.6) You will then receive an email from us providing the ticket number.7) Each time we submit a reply or update the ticket you will receive an email notification.8) You can log on to a ticket at any time to view or to submit further information.

Standard on-line Forms

(for use with Your-HR-Remote)

Our aim is to ensure your legal Compliance and to reduce the burden upon you. To assist with we have a number of standard forms (others are in development). These forms on completion are sent direct to us, via the internet. We will then add them to our helpdesk record and send you a copy.