CPUC News Blog

Included in AT&T customer bills in May was a notice of changes
to AT&T's Residential Service Agreement. In response to the many
questions raised with the CPUC’s Consumer Affairs Branch
by AT&T customers, the CPUC is directing
the company to send a clarifying notification.

This clarifying message is being sent to assure that all customers
are fully informed and aware that changes to the Residential Service Agreement
do not impact their underlying telephone service. The prices, service descriptions,
and other terms and conditions of an AT&T customer’s telephone service will
remain the same in California.

Future upgrades to AT&T’s network may require the
company to install new equipment outside a customer’s home in order for
telephone service to continue to work. If AT&T upgrades its network
in a customer’s area, the company will provide additional notice and make an
appointment with the customer, if needed. However,
AT&T’s obligation
to offer basic telephone service in California is not affected by any potential
network upgrades.

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