2.24.2016

*2/29 UPDATE: The store has been updated with the remaining items from last week's sale (refresh onelldesign.com/store). Please note there are very limited quantities of certain items. Thanks again for your support and patience.

We had some issues with our old friend PayPal last night, causing the inventory control to experience a meltdown, supposedly due to extra high traffic.

This resulted in the Varteryx Gotherrus being slightly oversold.

Those that ordered right before the store was closed will be receiving a direct refund on that particular figure, but the rest of your order will still remain intact and ship WITHOUT the Varteryx Gotherrus. We will notify you directly if you are receiving a refund on this figure. Please let us contact you.

All other orders from last night have already been processed and are being prepared for shipping. Packages will start hitting the post this Friday morning.

Michelle and I burned the midnight oil last night to nail down the actual numbers, so there would be no extended delays in getting all the orders out. We are shooting to reopen the store by next Monday, after we follow up with PayPal and get the back end secured.

Due to previous problems with PayPal, we have a series of internal controls that we use for every release. These controls (paper, pen and math) remain completely outside of the PayPal system. It is through these countermeasures that we have been able to spot inventory discrepancies before they spiral out of control (like the "Paypocalypse" of June 2013). The last PayPal inventory issue occurred in July 2015 during our 8th anniversary wave. Our monitoring of the system back then caught things before they went nuts, but we did oversell one figure during that round as well.

We'll keep you guys updated on everything as we move along. Also, we're discussing potentially running another round of the Varteryx Gotherrus, so feel free to leave your input in the comments section below and we'll see what the interest level is.

Sincere thanks from Michelle, Marc and I for your patience and understanding as we square everything away. We truly apologize for the difficulties that some of you experienced last night and 100% share in your justified frustration. The team is working on all cylinders to rectify the situation.

Not many folks can break PayPal, especially three separate times. You guys are still a real force to be reckoned with, even after nearly 9 years.

29 comments:

Really grateful for the quick resolution and the effort, care, and professionalism with which you've handled this. I am truly sorry you have to be closed for business for this long and for the loss that incurs to your bottom line. I am a software developer myself and know enough about the limits of technology to agree with you that we will always need "paper, pen, and math" backup to the machinery upon which we rely so heavily.

Thanks for the refund too. As for an interest level in your producing another round of Gotherrus, well I would definitely buy one, or even two if allowed! :-)

Wasn't Glyaxia also a case of broken Paypal, or am I not remembering things correctly?

Anyway, thanks for the update. Gotherrus should not only be run again, but the strength of the colors together wouldn't hurt as a themed wave. Maybe as an enclave of Gendrones that have also been helped by the Varteryx...

PLEASE Re-run Gotherrus, that one is a MUST HAVE for me for sure!!! :) Thanks for everything you guys do! Frustrating not being able to buy anything, but VERY happy that these things are doing so well for you guys!

I'm kinda proud of the Glyos community for being able to break a system like Paypal more than once, but I never like the extra workload and trouble it causes Matt and family to clean up. That said, I think Gotherrus is a great candidate for a Mk II down the road. The Glyarmor's multiple configurations makes it a great candidate for a second run, especially when the Varteryx and Neo Sarvos forms look so different from each other.

As always, you guys rule. Nobody has the customers so closely in mind like the Onell crew does, and that's why I'll always support you guys as long as I have the paper. Thanks for always keeping us up to date!

Considering the generous bonus items over the years...If I were to place an order with Onell and somehow receive neither the figures, or a refund, I'd still be way ahead! Please put me down for Gotherus mk2 as well.

I'd certainly be interested in seeing him again! Missed out, but thems the breaks. Thanks for the swift refund and all that - with all these online companies to deal with nowadays, it's nice to get stuff like that sorted out so quickly and neatly.

Yes, please rerun that magnificent bird. This was the first wave in over a year I completely slept on and that Goth is one of the finest colorways ever in my opinion. Re-release the Goth and please do a Vor like this. Thanks guys.

A little follow-up: just received the Crayboth in the Gottherus colorway. Let me take back what I said before: I would not buy two Varteryx Gottherus - I would buy three! Along with anything else in that colorway. Definitely one of the finest colorways you've done!

happily I was able to get a few things, I missed one that I liked a lot, but it's not the end of the world (and no, not the one that oversold, the clear glittery one-eyed neo-sarvos) hopefully he'll get a reissue too. it was a really good looking drop