Author

Date of Award

9-2016

Document Type

Dissertation

Degree Name

Doctor of Business Administration (DBA)

Department

School of Business

Abstract

Emergency Department (ED) overuse for non-urgent medical concerns is a factor contributing to ED overcrowding, which is in turn related to negative health outcomes. Additionally, low-urgency care provided in the ED is more expensive and less comprehensive than in a primary care clinic. To address this issue, a number of programs have been developed in the United States to redirect non-urgent, high-frequency patients from the ED to their primary care clinic. These programs utilize the patient-centered medical home (PCMH) model to provide holistic, team-based care in a primary care setting in order to address the educational and behavioral needs of patients in such a way that patients stop or reduce their ED usage for low-urgency issues.

Emergency Department (ED) overuse for non-urgent medical concerns is a factor contributing to ED overcrowding, which is in turn related to negative health outcomes. Additionally, low-urgency care provided in the ED is more expensive and less comprehensive than in a primary care clinic. To address this issue, a number of programs have been developed in the United States to redirect non-urgent, high-frequency patients from the ED to their primary care clinic. These programs utilize the patient-centered medical home (PCMH) model to provide holistic, team-based care in a primary care setting in order to address the educational and behavioral needs of patients in such a way that patients stop or reduce their ED usage for low-urgency issues.

Recommended Citation

Gratton, Paul, "A Phenomenological Investigation of Factors Leading to Success in Diverting Non-Urgent Emergency Department Use at a Rural Critical Access Hospital Using the Patient Centered Medical Home Model" (2016). Doctor of Business Administration (DBA). 9.
http://digitalcommons.georgefox.edu/dbadmin/9