It reminded me of the Open Portal web site all members of the Council Pension Scheme had access to before Capita took over.

It was taken down in 2014 with a promise that it would be back up soon.

It’s 24 May 2019 and it is not available and worrying Capita seem to think it was not in the contract to provide such a portal.

Whenever I need to check out the contract there is only one person to contact and that is Barnet Blogger Mr Reasonable I contacted him because I was convinced it must be in the contract and literally five minutes later he sent over the relevant section in the Capita contract.

The specific requirement can be found in the HR Method Statement (which is attached as a PDf document)

“Members will also have access their pension information via the web portal. This on-line service gives the members the facility to perform ‘what-if’ calculations, view and update their personal information including nominees. Benefit statements and other scheme documentation will be available for current and deferred members. Pensioners will have access and be able to view all their payslips and P60s.”

I can’t even begin to explain how useful this would be for members of the Pension Scheme, ironically if this had been implemented it would have saved resources for Capita.

Have I notified the Council?

Yes, I have raised this immediately with the Council.

I have two questions.

When will Barnet Council hold Capita to account and insist the above web portal is put in place immediately?

Why is the Council continuing to accept failure from Capita in particular why is not the Pension Service being brought back in-house.

At this moment of publication Capita are still providing our Pension Service and their Share Price is £1.05 p a share. See below

Barnet UNISON was bitterly disappointed to read that Barnet Council is now back tracking on a decision agreed at a Special Policy and Resources Committee on 19 July 2018.

The decision was to review the council’s partnership with Capita, and authorise the Chief Executive to develop a Full Business Case for all of the following Options:

Keep both Capita contracts as they are now.

Bring some Capita services back in-house from both contracts.

Bring all the services back in-house from both contracts.

“all three options should be fully tested, consulted on and considered in a Full Business Case before a final decision was made”

Barnet Council has now announced that only these services will be brought back in-house:

“It is intended that the report will recommend that Finance and Accounting (excluding transactional services provided from the Darlington shared service centre) and Strategic HR be transferred back to the council by the end of this financial year (March 2019).”

The announcement goes on to add:

“The arrangements for remaining services are still to be considered and timescales will be confirmed in due course. However, it is also likely that the report will recommend that Highways and Regeneration be reviewed as one of the earlier phases.”

The news may come as a surprise to our members, especially in light to recent fraud and the damning Grant Thornton report which is going to be discussed at the Audit Committee on 22 November.

However, Barnet UNISON is not surprised by the decision:this is Barnet.

Last week we sent a report to all Councillors on the Policy and Resources Committee entitled:

The sheer number of Councils ending their contracts with Capita in 2018 is very worrying.

These big contracts are just as complex as the one in Barnet and often involve the same services that Barnet outsourced to Capita.

If Southampton, Sheffield, Blackburn and Birmingham can end contracts with Capita and still make savings then why can’t Barnet?

Barnet UNISON is not giving up on our aim to see all services brought back in-house.

This is why we are directly asking all of our members working for Capita this question:

“If you have any information, questions or concerns that you think we should know about, strictly in confidence, please make urgent contact with the Barnet UNISON office on 0208 359 2088 or email contactus@barnetunison.org.uk”

Barnet Council are in a serious financial crisis and are in talks with Capita as to how many services will have to be come back in-house. Staff are already worried with having to cope with more work and less resources without the added stress that the Council may start making mass redundancies in a bid to make more cuts.

It is therefore deeply troubling that the Council have announced that they want to consult on a proposal to deduct pay from staff off sick from work.

From the brief consultation we have had so far it is already very clear that the sickness levels are high with staff with serious illnesses such as cancer, strokes etc. hence we are calling the proposal “Taxing the sick”.

In September 2018 we are going to be consulting with our members on this proposal.

There will be opportunities to discuss the proposal with local reps at a number of Barnet UNISON meetings in September.

Barnet House

Wednesday 5 September, 12 noon, Committee room 2

Wednesday 12 September, 12.30 pm, Committee room 1

Friday 21 September, 12.30 pm, Committee room 1

Thursday 27 September, 12.30 pm, Committee room 2

NLBP

Thursday 6 September, 12.30 pm, Building 4, Central room

Friday 14 September, 1 pm, Building 4, Central room

Thursday 20 September, 12.30 pm, Building 2, G2 room

Tuesday 25 September, 1 pm, Building 4, Central room

However, if you need some advice or a meeting with a Barnet UNISON rep please contact the office on 0208 359 2088 or email contactus@barnetunison.org.uk

This is a plea to Barnet residents not to take out their understandable frustration on our members working in Street Scene when their bins are not being taken away or their street cleaned.

For the past 12 months the work force has been squeezed whilst at the same time more flats are being built without any thought that more resources are badly needed to take away the increasing amount of waste and recycling and litter.

It is now well documented that Barnet Council is in a serious financial crisis, week after week the impact of senior management decisions are now being felt in Street Scene services. Cuts backs on staff and overtime cuts for street cleansing, inevitably means work will not be done.

We are getting regular feedback from our members that the public are furious when their bins are not collected or that litter is not being taken away on time.

Our members are proud to work for Barnet and frustrated that resources needed are not being provided.

If you are unhappy with the service please contact Street-based services (Including rubbish collection, potholes or graffiti) on Tel: 020 8359 4600 or Tel: 020 8359 2000.

Barnet UNISON has been formally notified by Barnet Council of it’s intention to consult on whether to impose what we are calling a ‘tax on the sick’. It is important for all Barnet UNISON members that we~ reject the proposal. However, the Council is insistent that it wants to commence consultation before coming to a decision later in the year.

37% of sickness is short term sickness

63% of sickness is long term sickness.

This means that those with serious health conditions such as stress, cancer, strokes etc are being targeted by our Council as their time off work is contributing to the high sickness levels.

It is Barnet UNISON’s view that this is both discriminatory and unacceptable.

Furthermore we have serious concerns about the process for staff with long term health conditions to be able to access ill health retirement options. Before Capita took over this service we had hardly any complaints about the occupational health service provided by a local GP based in Barnet. Now it is a private company and is causing widespread problems across all in-house services. It is important that for those trying to come to terms with long term health issues that they should be treated with dignity and respect. They do not need ongoing delays to a process which is not complicated. In our view a new local occupational health provider should be given a contract to see how they impact on the length of delays for those off sick still waiting for a decision.

As part of this consultation we have asked for a breakdown of the types of medical conditions for both short and long term sickness reporting.

We have also requested for a breakdown of return to work meetings as we are hearing across some services they are either not happening or sporadically. It is important that when someone is off sick that they have their one to one meeting.

We are also asking for a breakdown of sickness meetings in order to understand how frequent they are taking place across the services.

It’s important that staff understand that the Council has a duty of care towards their staff. If someone is off sick it is critical that the Council has used meetings with staff to understand why someone is off sick.

What happens next?

We will continue to update our members on the consultation and towards the end we will conduct an indicative strike ballot as we believe that this proposal to ‘tax the sick’ must be dropped. We need to hear directly from our members as to what they think of this proposal. Keep a lookout for our weekly eNEWS and any email/text messages from our branch office.

Barnet UNISON has produced a number of flyers which members can download or share with work colleagues here

Over the last year Barnet UNISON have been very concerned about Fire Safety in Barnet Libraries.

This arose because the Council were slow in providing Fires Risk Assessments (FRAs) for Libraries and in complying with the actions resulting from these assessments.

During 2017 Library buildings were altered as part of the Library Program. This included internal structural changes and the installation of technology to permit unstaffed opening hours. These changes meant that the building’s Fire Risk Assessments (FRAs) needed reviewing and replacing.

In addition a new Library, Finchley Church End was opened in September 2017 which also required a Fire Risk Assessment

UNISON began asked the Council for these Fire Risk Assessment prior to library staff returning to each site and before the Libraries opened to the public.

However the Council only produced these FRA weeks and months after library staff and the public were admitted to the Libraries.

Examples include;

1. North Finchley Library reopened to the public on the 12th June 2017

The FRA issued on the 24th August 2017

2. Golders Green Library reopened to the public on the 3rd July 2017 The FRA issued on 10th August 20.17

3. Osidge Library reopened to the public on the 26th June 2017

The FRA issued on the 16th August 2017

The FRAs when they were produced identified a number of actions for the Council to carry out. The majority of these were described as a

“…..a potential contravention of the Regulatory Reform (Fire Safety) Order 2005, or a high risk to Health & Safety from fire”

The deadline for complying with most of these actions was three months from the issue of the FRA.​​

A few of the issues are listed below:

Replacing Fire Doors at some with doors with the required level of fire Resistance

Fire Refuge Area communication system not working at a number of sites

The Emergency Lighting untested at a number of sites

No record of the five yearly structural inspection of the external fire escapes at a number of libraries

Incomplete Fire Safety signage missing at a number of sites

Smoke seals needed for doors at a number of libraries

Insufficient numbers of fire extinguisher at one site

Fire extinguisher incorrectly mounted at a number of sites

Fire door not closing correctly at one library

Basement area at one library requiring upgrading to required level of fire resistance

Width of staff exit at one site below recommendations

Confirmation needed that there is fire separation in the roof void between the library and the commercial use area at one site

Barnet UNISON have been inspecting Libraries to see if the FRA actions have been carried out. In most cases these have not been completed. UNISON have raised this at a number of escalating meetings to the highest level and in our inspection reports.

But no real evidence was presented to Barnet UNISON by the Council that most of the issues had been resolved. Barnet UNISON informed the Council on a number of the occasions that if this continued we would be compelled to contact the Health and Safety Executive (HSE) to report our concerns.

Despite this the Council failed to meaningfully respond and with regret Barnet UNISON reported our concerns to the Health and Safety Executive.

The Council have since then provided UNISON with a plan of works to act upon the FRAs but while this is welcome. These action should have been completed months ago.

The Council inaction has in UNISON view being largely caused by various Council/Capita management teams’ failure to take responsibility to have the Fire Risk Assessment in place in good time and to respond in sufficient time to resolve the problems identified in these assessments.

Barnet UNISON do not believe these failures have been due to library staff on site, who have reported these problems according to Council procedures and to their Trade Union , and who have themselves been put at risk by the Council.

Barnet UNISON will continue in our campaign to make Barnet Libraries safe for our members, all Library staff and the public.

To this end we call on the Council to:

Ensure that libraries and other Council buildings have up to date FRAs in place before staff and the public are admitted

Act speedily and effectively to comply with Fire Risk Assessments

Review the management of Fire Safety arrangements and monitoring within the Council

Work with UNISON and other concerned parties in addressing the risks and hazards in identified in Fire Risk Assessments.

Why did the government hand over large scale contracts to a company that was in serious financial trouble long before it finally collapsed?

“For those already thinking this sounds a bit like Carillion – you are right. A gaping pension deficit, departing CEO, shrinking cash flow and over-reliance on intangible “goodwill” in it’s accounts – signed off by KPMG.

Capita’s profit warning caps a 24 month slide which saw the UK’s largest outsourcing company tumble out of the FTSE 100 index, its share price losing 80 per cent of its value since January 2016, falling from £11.60 to £2.01 today.

It is not clear whether the above news of the fall of the Capita Share price has ever been noted in the Barnet Council register. Furthermore after listening to the Council debate (Tuesday 30 January 208) on contingency plans in the event of contractor failure it is blatantly clear that none of the councillors had any awareness of the Capita Share price position.

Day One: Tuesday 30 January 2018.

Capita Share Price opened 358.60

On Tuesday 30 January 2018 at the Barnet Full Council meeting the following Opposition (Labour) Motion was submitted in the name of Cllr Barry Rawlings

Public services and outsourcing

Council notes the collapse of the giant outsourcing firm Carillion earlier this month following financial problems, a number of profit warnings, the departure of its Chief Executive and a drastic plunge in its share price. Council notes the uncertainty and concern this causes for thousands of Carillion’s workers, the small businesses in its supply chain, the projects it was contracted to deliver, and the public who use the services it was contracted to provide.

Council notes LB Barnet’s use of mass outsourcing contracts to provide critical back office, regulatory and other services, and therefore requests that the Policy & Resources Committee receives a report on what contingency plans are in place should anything similar happen to outsourced services in Barnet.

The following motion was agreed. This is astonishing in itself as it is extremely rare for all political parties to agree on a motion.

The contingency plans for insourcing will be submitted to Performance and Contract Management Committee, Tuesday 27th February, 2018 7.00 pm.

This is a public meeting

“Flying a kite to cause trouble” “nothing to worry about Capita”

This debate took place before anyone was aware that Capita were about to issue a Profit notice.

Capita Share price closed at 347.60

Day Two: Wednesday 31 January 2018

Capita Share Price opened 250.00

Capita plc issue a profit warning:

Capita’s new Chief Executive stated: “Today, Capita is too complex,” he said. “It is driven by a short-term focus and lacks operational discipline and financial flexibility. [It] needs to change its approach. Cost savings and non-core disposals alone will not be enough. We have also taken the significant decision to suspend the dividend and seek equity.”

Labour MP Rachel Reeves asked about the serious financial concerns at Capita, after £1bn was wiped off the company’s value following a suspension of dividends and £700m rights issue yesterday. The firm’s shares have now plunged by almost 50 per cent.

Immediately after the announcement, Barnet Council – dubbed “easyCouncil” for its extreme reliance on outsourcing (it has more than half a billion pounds worth of contracts with Capita) – put contingency plans in place to examine how it would handle the fallout should Capita fail.

Day Four: Friday 2 February 2018

Capita Share price opened at 160.35

Carillion collapse leaves Northern Ireland staff ‘facing uncertainty’

“The news that Capita stocks have nosedived places further pressure on the system of outsourcing public services and will require a significant review. We also referred the security of the PIP assessment contract, which currently rests with Capita, to the Auditor General for further inquiries.”

Earlier this month Barnet Council senior management issued an instruction that staff were to go out on some of the rounds with a worker down.

Our members were frustrated and angry at this instruction and their fears for health and safety were being ignored.

Barnet UNISON backed their calls for this management instruction to be stopped.

Unfortunately, so far, management have refused to rescind their instruction.

In the last two weeks there have been a number of meetings with senior officials and Barnet UNISON to seek a resolution.

To date the management instruction is being implemented. This is an instruction which UNISON believes puts our members health and safety at risk.

Barnet UNISON has carried out an informal ballot in order to test the strength of feeling of the membership.

The ballot closed yesterday.

“The message from the members is very clear. We had a 93% turnout with 97% voting for strike action. In meeting after meeting I have advised senior management that the anger on the shop floor is intensifying for strike action as each day goes by and this management instruction continues. We have a final meeting on Monday 29 January to see if this trade dispute can be resolved.” John Burgess, Branch Secretary, Barnet UNISON

On Wednesday 10 January 2018, Barnet UNISON was at a routine set of meetings at the depot when we were informed by management that the Council will not cover staff absence with an agency worker. This means that crews will be instructed to go out on their waste refuse rounds with a person down.

The street cleansing service workforce (staffed by workers who for example sweep the streets) has already been but by 19% after a recent Barnet Council decision. Now some of the waste and recycling crews have been questioning if the decision to send them out understaffed is part of anticipated cutbacks. To add to our concerns for the health and wellbeing of our workforce we can confirm there have been no risk assessments produced as a result of this management instruction which in our view places an unacceptable health and safety risk to all of our members.

Our members will know from listening to the news that the RMT union has been conducting a number of strikes across the country in relation to safety. For Barnet UNISON workers safety is no less an issue. They also know that the Birmingham Bin workers took strike action over attacks to staffing levels.

John Burgess Branch Secretary Barnet UNISON: “I want to make it clear to all our members that their health and safety is paramount to Barnet UNISON and that we do not agree with this management instruction. This proposal lies at the door of austerity politics and a view that you can simply keep on cutting with no thought to the safety of the staff having to deliver a service. Our members may not be doctors or nurses or teachers but without them our streets would quickly become toxic and unsafe. I urge senior management to rescind this instruction, allow our members to continue to deliver this vital frontline service unhindered by any further threats to their safety and remind Barnet Council our members “are not the rubbish they collect.”