FAQs:

What is a Paging Only group?

A Paging Only group is a collection of paging devices and/or desk phones that can receive a paging call. A Paging Only group also allows real-time announcements to be made to multiple desk phones and/or overhead paging devices. Typically, a paging group is designed to maintain communications coverage in certain areas of a building (e.g. “Warehouse” or “2nd Floor”). Paging Only groups have an assigned extension, but cannot receive or originate voice calls.

Is there any additional cost to add this feature?

No. This feature is included for free in all Office Editions. Currently, Entrepreneur Edition does not support this feature.

Can I purchase these overhead paging devices from RingCentral?

No. RingCentral currently does not provide overhead devices or installation services. Paging devices can be sourced from Telecom / VoIP equipment resellers, and often these resellers can also assist with installation.

Can Paging be used on RingCentral Mobile Apps or Softphone?

Your mobile devices and Softphone cannot receive pages. Paging feature is only available on desk phones and supported paging devices. However, you can page a group from mobile devices and Softphone by dialing DTMF (Dual-tone multi-frequency signaling) code *84 and a paging group number.

Note:You need to enable the VoIP Calling mode on your mobile device in order to use Paging.

What is difference between Paging and Intercom?

Paging is a one-way broadcast to one or multiple devices/users. Intercom is peer-to-peer, two-way communication between two devices/users.