When your product detects a generic malware and you are using the ActiveAction scan setting, there will be notifications for the detections, but no action on the detected files. Moreover, WFBS will not clear or quarantine the detected files unless they have been verified to be malicious.

You may change the settings to Clean/Pass or Clean/Quarantine, as an example.

For Spyware/Grayware (detections under ssaptn.xxx):

Some examples of grayware generic-named malware files are GRAY_ SML.XXXX and GRAY_GEN.XXXX

The default configuration for these detections is Clean, which will terminate processes, delete registries, files, cookies, and shortcuts.

You can change the configuration to Deny Access, which prevents access to the file.

For specific configuration on the actions that WFBS can take on these files, refer to the product documentation.

Geolocation Notification

Please approve access on GeoIP location for us to better provide information based on your support region.
If your location now is different from your real support region, you may manually re-select support region
in the upper right corner or click here.