PAYMENT PENDING DUE TO UNUSUAL DELAY OF VERIFICATION OF QUESTIONNARE

I have provided my upwork profile and all the required documents and id's still i am facing delays from last 2 weeks.
When will I recieve my payment and why i was not asked to complete the survey when payment didn't arrive as the currency is fluctuation i already have to bear a significant loss due to this delay. I have done other transactions through payoneer previously please look into this matter.
Customer ID: 23662675