Noticeboard

From March 7th we will be opening every Wednesday at 7.00 am for booked appointments.

National NHS Medicines shortage Issues... see "latest news"

EXTRA WEEKEND AND LATE EVENING CLINICS across Watford and Three Rivers. See "Latest News" for further details. Bookable Now!

Sign up to online access to book appointments, request repeat prescriptions and access your medical record. Ask at reception for an application form and bring photo ID.

Practice Policies

General Data Protection Regulations(GDPR)

New regulations came into force on 25th May 2018. In order to comply with these regulations we have updated our Patient Privacy Notice and our Under 16s Privacy Policy. Please click below to access these documents.

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.