About
The Friends & Family service is now available for prepaid lines! As a prepaid subscriber, you get a 30% discount on all calls made to 2 preferred local numbers (mobile lines and/orlandlines), and for only $3 every month.

How to use the service
Subscribe to Friends & Family, and then pick and choose 2 preferred numbers (mobile lines and/orlandlines) of your choice.

If you choose to unsubscribe while you are still within your Friends & Family active period, the service will stay operational until its renewal date.In case your line is in the retention period, or you don’t have enough credits on your renewal date, Friends & Family will be automatically renewed once you recharge your line.

Useful tips

Friends & Family is for Alfa Prepaid subscribers only.

Preferred numbers can be any 2 local numbers (mobile lines or/and landlines).

While abroad, Friends & Family subscribers will not benefit from the discount.

If your Alfa preferred number is roaming, you still benefit from the discount.

Upon automatic renewal, the list of preferred numbers remains the same.

Subscribers to the Invisible service will have to pay the extra $0.25/call fee, in addition to the discounted minutes.

Get the most out of MBs, local minutes, and SMSes with Alfa 4x4! It’s the smart way to text, talk and share, a bundle of allocated freebies with the option to set one preferred number to call for free on weekends, all for just $12.

- You will only be able to gift an Alfa service if it is compatible with the receiver’s line and active services

- The gift receiver will be notified about the gift by SMS

- The gifted service’s price will be deducted from your account balance on the spot

- Remaining Data will be depleted at the end of the service’s validity period

About

What’s even better than weekends? The Weekender deals by Alfa.
Every week, Alfa offers you $4 great deals for you to enjoy during the weekend. Subscribe on Friday before midnight, and enjoy it on Saturday and Sunday.

Deal for May 26 & 27 (subscription on Friday, May 25)

1.5 GB - 40 Minutes – VIP*$4 excl. VAT

Subscribe NOW! Simply send TW to 1050 by SMS for free or dial *111# and follow the instructions.

*The VIP service allows you to create a list of approved or unapproved numbers that can reach you on your mobile for extra privacy. You can also limit access to those you have previously given the VIP code.

How to subscribe

You can subscribe to the new deal weekly on Friday and you will benefit from the offer during the weekend.
Choose one of the below subscription options:
* Send and SMS to 1050 enclosing TW
* Dial *111# and follow the instructions

About

Now you can hide your number with Invisible! With this service, your mobile number will not appear on the phone of the person you’re calling, and it’s just $0.25 per call.

How to use the service
Whenever you want to conceal your mobile number from the person you're calling, simply enter #31# before dialing your correspondent's number.

About
Out of credit during your line’s active period? Try Ehkineh, a free service from Alfa! You can send up to 40 free predefined Ehkineh SMSes each month, asking Alfa users, whether prepaid or postpaid subscribers, to call you back for urgent matters.

How to use the service
In a text message, enclose "E" followed by the 8-digit Alfa number of the person you wish to send the SMS to, and send it to 1339 for free. Alfa will then send “Ehkineh from Alfa: Please call me back" to the person you’re trying to reach.

Note: Once the SMS is sent, you will receive a confirmation message and the number of remaining free SMSes.

Useful tips
You can only benefit from the service when you do not have enough credit to send an SMS. To check the SMS tariffs, click here. N.B.:You won’t be able to benefit from Ehkineh when your line is in the retention period.

Ehkineh:

Is available for Alfa Prepaid subscribers only.

Cannot be used abroad. However, if the person you are trying to reach is abroad and subscribed to SMS roaming, she / he will be able to receive the SMS.

Is renewed every month; you get 40 free Ehkineh SMSes and the remaining Ehkineh SMSes from the previous month will be depleted.

About
Discover the simple and easy way to access your voicemails! Message Box gathers all your voicemails in one mailbox and allows you to access them from:

No Answer: Greeting plays when the subscriber does not answer the phone. If activated, it takes priority on the All Calls greeting.

Busy: Greeting plays when the subscriber’s line is busy. If activated, this greeting overrides the All Calls greeting.

Out-of-Business Hours: Greeting plays when the subscriber’s business hours indicate that he is out of the office. If activated, this greeting takes priority over the No Answer, Busy, and All Calls greetings.

Absence: Greeting plays when the subscriber is away for a period of time. Callers cannot leave a voice message when it is active.

Manage your mailbox:

You can choose to receive notifications by SMS, Email, or MMS.

You can create different distribution lists from different members, and name each one of them.

You can reply to sender or forward to other receivers.

About
Missed a call because your phone was switched off or out of reach? Try CLIP Alert! It sends you an SMS as soon as you are available, with the caller's number, and time and date of the call.

Useful tips
CLIP Alert is the best way to filter your calls! You can divert all calls so that unanswered ones get a "turned off" signal and you receive an immediate SMS notification showing you the caller's number and time of call.

How to use
Activating CLIP Alert is easy:

- To divert your calls when your mobile phone is switched off or out of reach: Dial **62*1344#
- To divert calls when your line is busy: Dial **67*1344#
- To divert all calls: Dial **21*1344#
- To cancel divert all calls: Dial ##21# yes

The video call feature allows you to make and receive local calls while seeing the person you’re talking to.
Making a video call is as simple as making a phone call; just dial the number and press the video call icon.
Note: For successful two-way calls, both parties should have 3G/4G network coverage and a 3G/4G video-enabled handset.

How much is it?
This feature has no monthly subscription fee, and calls are charged by the minute.

Local: $0.4 per minute for Alfa Prepaid and Alfa subscribers.
International: Different tariffs apply depending on the country you are calling, so click here to check the tariffs.

Useful Tips

The feature is enabled / disabled from your handset.

While calling, you will not be able to use the Call Waiting and Conference Multi-Party features.

Video calls are subject to off-peak and "Friends & Family" service tariff reductions.

If you are subscribed to the "Friends & Family" service and you made a call during off-peak hours, the higher discounted rate is applied.

If you are subscribed to the VIP service and you have the VIP code enabled, your video call will not go through.

About
The VIP service allows you to create a list of approved or unapproved numbers that can reach you on your mobile for extra privacy. You can also limit access to those you have previously given the VIP code.

Features and Useful Tips

Add up to 10 numbers under each list (Can Call Me or Cannot Call Me).

Add country prefixes to control the calls from a certain country and control the times and dates these numbers can contact you.

Filter the voice or video calls.

Block private calls.

Block SMS notifications.

How do I use it?

Log in to the VIP section to manage your VIP and Access pin codes, and follow the instructions to set the time/date intervals for each number from the lists.

The lists of numbers can be filtered by voice and video calls depending on your preference.

You can edit the time and date intervals of the numbers at any time. All you have to do is select the number you wish to edit and you will be able to re-configure the settings.

VIP subscribers can choose to block private calls and set their preferred language.

Upon subscription, the “Mobile Internet settings” will be automatically sent to your handset. All you have to do is:

Install or save the settings.

Restart your handset.

If you choose to unsubscribe while you are still within the active period of your Mobile Internet service, it will stay operational until its renewal date.
If you choose to modify your data bundle subscription, the new subscription will be effective on the renewal date.

How much is it?

Data Bundle

Price

Extra MB Cost

500 MB

$10

$0.1/ MB

1.5 GB

$17

$0.08/ MB

5 GB

$23

$0.07/ MB

10 GB

$39

$0.07/ MB

20 GB

$59

$0.06/ MB

30 GB

$79

$0.05/MB

40 GB

$99

$0.05/MB

60 GB

$119

$0.05/MB

100GB

$149

$0.04/MB

200GB

$298

$0.04/MB

Important to know

The subscription will be automatically renewed every 30 days. If you don’t have enough credit and your line is in retention period (6th day), your service subscription will be automatically cancelled.

If you’re out of MBs before your subscription expires, you have the possibility to continue browsing using extra MBs, which will be deducted from your account balance.

When your subscription expires, the remaining MBs, if any, will not be accumulated.

About
A wide range of BlackBerry plans is available for Alfa Postpaid and Alfa subscribers:

BlackBerry Social: With up to 47 MB / week, BlackBerry Social offers you access to social networking apps, such as Facebook®, Twitter®, BlackBerry Messenger (BBM), and WhatsApp, in addition to video streaming.

BlackBerry Prime: With up to 175 MB / week for Alfa prepaid and 170 MB / week for Alfa , you can configure up to 10 external email accounts, in addition to video streaming and accessing social networking and instant messaging apps, such as Facebook®, Twitter®, BlackBerry Messenger (BBM), Windows Live Messenger,and Yahoo Messenger.

BlackBerry Prime+: With up to 358 MB / week, you can configure up to 10 external email accounts, in addition to video streaming and accessing social networking and instant messaging apps, such as Facebook®, Twitter®, BlackBerry Messenger (BBM), Windows Live Messenger,and Yahoo Messenger.

How much does it cost?

Alfa Prepaid

Price/Week

MB

Extra MB

BlackBerry Social

$1.90

47MB

$0.08/MB

BlackBerry Complete

$2.80

47MB

$0.08/MB

BlackBerry Prime

$5.60

175MB

$0.08/MB

BlackBerry Prime+

$9

358MB

$0.07/MB

Alfa

Price/Week

MB

Extra MB

BlackBerry Social

$1.90

47MB

$0.08/MB

BlackBerry Complete

$2.80

47MB

$0.08/MB

BlackBerry Prime

$4.20

170MB

$0.08/MB

BlackBerry® 10 smartphones are not compatible with the current BlackBerry bundles. Mobile Internet subscription is required.

Useful tips
BlackBerry® service is not allowed during retention period.
You must recharge your line within the first 5 days of retention or else your Blackberry subscription will be cancelled.
If you do not have sufficient crediton service renewal date, the service will be cancelled. Once you recharge your line, you need to re-subscribe for the service reactivation.
You can check your MB consumption by:

When you cancel a service with freebies, the remaining freebies will be lost, and the bundle price is non-refundable.

When you modify a service with freebies, your current service is cancelled (the remaining freebies will be lost) and charges for the new service will apply.

For more info call 111

About
Prepaid subscribers benefit from two limited offer WhatsApp dedicated data bundles:
- WhatsApp 100MB: Offer expired and is not available for new subscribers
- WhatsApp 350MB: Limited offer, available only for new prepaid lines purchase until June 30, 2018 – First 30 days FREE

How much is it?

Data Bundle

Price

Extra MB Cost

WhatsApp 100MB

$2

$0.13/ MB

WhatsApp 350MB

$5

Not available

Important to know

WhatsApp 100MB is not available for new subscribers.

WhatsApp 350 MB is only available for new prepaid lines purchases until June 30, 2018.

Once the WhatsApp subscription is cancelled, it cannot be renewed.

The subscription will be automatically renewed every 30 days. If you don’t have enough credit and your line is in the retention period, your subscription will be automatically cancelled.

The WhatsApp MB consumption is independent from other Mobile Internet bundles you are subscribed to, and your WhatsApp MB traffic will only be consumed from your WhatsApp bundle until all MBs of this bundle are fully consumed.

The bundle is not compatible with BlackBerry® handsets (excluding BB10)

About
Need to save on your night data consumption?

If you’re an Alfa Prepaid, Postpaid, corporate, and MBB subscriber, you can now enjoy the new Alfa 5x5, every day between 1 AM and 6 AM (renewed monthly).

Data Pay As You Go is not compatible with the Mobile Internet service.

Data Pay As You Go will be suspended when you are out of credit or during your retention period.

About
One data plan, multiple users! U-Share is a great way to share your MBs with all of your devices, as well as with family and friends!
Starting from the 10 GB bundle, primary account users can share the bundle they are subscribed to with up to 3 secondary account users for free.
Secondary users can benefit from the shared bundle MBs assigned by the primary user for just $2, renewable every 30 days.

- The service can be renewed to the same or a different bundle when data is depleted or bundle is expired

- Remaining data will be depleted on expiry date

- Extra MBs consumption is not available for this service

- This bundle’s data can’t be transferred

How to use the service
Alfa Prepaid and U-Chat subscribers can now transfer credit to Alfa prepaid numbers, U-Chat, and Prepaid Mobile Broadband easily!
Transfer credit by SMS, USSD (*111#), the Alfa Mobile application, or online.

By SMS
To transfer credit to another mobile number, all you have to do is send an SMS to 1313 with the following:

The 8-digit mobile number you want to send credit to, followed by the letter T and the amount of dollars you wish to transfer.

Note: There are no subscription fees for the Alfa Prepaid Credit Transfer service.
Alfa Prepaid subscribers are not allowed to transfer credit to Alfa Waffer subscribers.

Short on credit? This service allows Alfa prepaid, U-Chat $9 or U-Chat $17.5 subscribers to borrow credit instantly enabling them to make local calls, send local SMSs and consume local MBs. Subscribers on the last day of line validity will get additional validity days too!

How does it work

If you are an Alfa Prepaid, U-Chat $9 or U-Chat $17.5 subscriber since at least 6 months, you could be eligible* for this service. Send “E” to 1331 or dial *13# to check your eligibility and to know the amount of credit you can borrow when your main balance is below $0.25. If you are on your last day of line validity, you can benefit from additional validity days on top of the extra credit no matter how much you have remaining in your balance.

To request the credit* send an SMS to 1331 enclosing “C” or dial *13#

*In order to borrow credit, your line must be active. Other conditions apply.

Borrowing amounts

Before the last day of line validity

On the last day of line validity

Return value on next recharge

$1

$1 + 1 day

$1

$2

$2 + 2 days

$2

$3

$3 + 3 days

$3

$5

$5 + 5 days

$5

Rates

Your borrowed credit will be available to you in a dedicated account, which will be subject to premium rates as per the following.

Alfa Prepaid

U-Chat $9 or U-Chat $17.5

Local CALL/min

$0.325

$0.520

Local SMS

$0.065

$0.052

International SMS

$0.235

$0.235

Video call

$0.52

$0.520

Extra MB**

$0.20

$0.260 if user is not subscribed to MI/BB
$0.20 if user is subscribed to MI/BB

** Extra MBs will be available only for customers subscribed to one of following services: Mobile Internet, Alfa 4x4, Data Pay As You Go, WhatsApp, Anghami or BlackBerry.

Subscribing to Extra Credit allows you to benefit from borrowing automatically* when your balance is below $0.25 and you are trying to make a call, send an SMS or use data. The amount borrowed automatically will be the maximum amount allowed for your line , and if you are on the last day of your line validity, you will also benefit from additional line validity days. To check if this subscription is available for your line, dial *13#.

*Eligible subscribers will be notified by SMS.

Important to know

Not all Alfa prepaid users are eligible to use the service

You can benefit from multiple borrowing, if you still need credit and you haven’t yet reached the maximal borrowing value allowed for your line.

The priority of credit consumption is for the dedicated account. Once the dedicated account balance is depleted, you will be consuming from your main account balance.

The amount borrowed will be deducted from your balance whenever the amount to be returned is available again in your account (on your next recharge or when you receive credit transfer)If you are borrowing on the last day of validity of your line while you still have credit in your main account, the credit you borrowed will still be deducted from your next recharge or credit transfer received.

The validity of the Extra Credit balance is the same as your current main balance if you do no recharge your line on time any remaining balance from the borrowed amount will be lost similarly to your main balance

The credit received cannot be used for credit transfer or subscription to services or while roaming.

To disable this service’s notification send an SMS to 1331 enclosing “off” or dial *13# and follow the instructions.

Only applicable for Alfa U-Chat $9 and U-Chat $17.5 users
If you recharge in retention phase, your borrowed amount will be deducted prior your plan renewal

About

Prepaid subscribers can now send and receive messages from abroad!

How to subscribe
This service is available by default to all Alfa Prepaid subscribers.

About
The Voice Roaming service allows all Prepaid subscribers to make and receive calls while abroad.

For countries that support the Voice Roaming service
Prepaid subscribers who are visiting countries that support the service can simply dial the number of the party they are calling and they will directly connect to the line, in addition to receiving calls effortlessly.

For countries that don’t support the Voice Roaming service
If the Prepaid subscribers are outside the network, they can still send and receive calls and SMSes to and from any country.
To call, simply enter *99* before the number you are dialing. For example, to call the number 03 391000 simply dial: *99*009613391000#YES

How to subscribe
This service is available by default to all Prepaid subscribers.
To unsubscribe/subscribe to this service, call 1454 or dial *111#.

Roaming Onboard
Stay connected in the air and on sea!
The “Roaming Onboard” service allows roamers to make and receive calls, as well as send and receive SMSes and browse the internet on specific airlines and cruise ships.

Subscription, modification, and cancellation of this service are effective immediately

The bundles are automatically renewed except for the Extra Radio Time bundle

Description:
Tap2Pay allows you to pay through smartphones and readers that have NFC technology.
In order to benefit from Tap2Pay, you must have:
A mobile phone with NFC capabilities
An NFC SIM card (Once the NFC SIM card is inserted, a “Tap2Pay” icon will appear directly on the menu of your phone.)
A Bank Audi MasterCard credit card in LBP or USD

Enrollment:
In order to benefit from the service, you can apply at any Bank Audi branch or Alfa store by filling and signing an application.
Bank Audi performs the SIM card replacement and delivers it to you within 48 hours.
Once the old SIM card stops, you can insert your new NFC SIM and start using your smartphone normally to make phone calls and mobile payments.
You have to make sure that the NFC service is enabled on your smartphone’s settings.

Payment Transaction:
A Tap2Pay transaction is completed when you choose Tap your mobile to pay on the application, type your passcode, the merchant enters the amount to be paid on the POS machine, and you tap your phone near the reader.

Useful info
Bank Audi charges $15 annually for Tap2Pay usage.
This service is available for all prepaid and postpaid lines.
It can be used anywhere in Lebanon and abroad; there’s no need to have the Roaming service activated.
There’s no need to have internet connection to make a payment.
In case the NFC-enabled phone or SIM card is lost, you should immediately call Bank Audi to stop the NFC service and Alfa to suspend the line.
SIM card replacement is performed at any Bank Audi branch and costs $8.
Upon line cancellation, the NFC service remains active. Accordingly, you must contact the bank to stop it.
The NFC service will not be affected if the mobile number is suspended for any reason.