Delivery and Returns

UK Delivery

Across Yorkshire delivery will be made on the next working day for all orders placed before 12pm noon, GMT. Orders placed after noon will be shipped on the following working day to arrive on the day following that.

For the rest of the country delivery will be 2 - 3 working days.

We do not process orders on weekends or bank holidays. As such, any orders placed on weekends or bank holidays will not be shipped until the next working day.

Delivery Pricing

Delivery charges are based on the first part of your post code as follows and will be applied during checkout:

Remote Locations

Some locations are classed as "remote" by our couriers and as such attract a delivery surcharge. If this is the case we will contact you and ask you to pay the surcharge or cancel your order without penalty.

International Delivery

We do not offer delivery outside of the UK mainland at the moment.

Home Delivery

Our couriers will deliver your products to the roadside outside of your house only. They are under no obligation to carry your products any further so please make arrangements to receive your products before they arrive.

Installation

We do not offer installation as part of the purchase of our artificial grass. Our sister company, West Yorkshire Artificial Lawns, can provide you with a quoation for supply and installation of any of our grasses.

Returns

When purchasing artificial grass and artificial grass products/ accessories from ‘Yorkshiregrass.com’ you have created a ‘Distance Sale’. As a consumer, you have the right to cancel an order, up to 48 hours before agreed delivery date for a full refund. If orders are cancelled within the given 48 hours cancellation time frame the consumer will still be charged the full amount.

‘Yorkshiregrass.com’ give consumers the option to have any artificial grass products cut to their own specific sizes and the grass will be cut 48 hours prior to delivery date; measurements cannot be altered once cut. If a consumer would like to change the requested measurement’s they should call the Trade Office before the 48 hour time period begins and will be charged for a new piece to be cut.

Once the artificial grass or artificial grass products have been collected/ delivered to the consumer, it is the consumers sole responsibility to take good care of these goods. ‘yorkshiregrass.com’ will not accept any liability of damage caused once the goods have been received by the consumer.

Occasions where artificial grass can be returned for a full refund once taken away by the consumer include:

Faults with the artificial grass – any manufacturing issues or discolouring.

Incorrect grass – if the grass collected/ delivered is the incorrect grass to what was ordered.

Please note: If your grass meets the requirements of the returns criteria the grass MUST be rolled back up and left in a new/ untouched condition, so that the warehouse can inspect to find the issue. If the grass has been cut, used or altered in any way we will NOT accept the return. If you are returning a faulty artificial grass accessory the same requirements are essential or the product will not be accepted as a return. The original packaging must be retained with the product.

If you would then like the correct goods re- delivering please call the Trade Office within 24 hours of receiving the delivery and we will arrange for the original goods to be picked up and swapped for the correct goods.