Internet Explorer 8.0
1. On the Internet Explorer Tools menu, click "Internet Options."
2. The Internet Options box should open to the General tab.
3. On the General tab, in the Browsing History section, click the "Delete…" button.
4. In the "Delete Browsing History" window that comes up, make sure that "Temporary Internet Files" and "Cookies" are selected.
5. Click the "Delete" button and restart the browser.

Google Chrome for Macs
1. Click the "Chrome" category and select "Clear Browsing Data."
2. Make sure that "Empty the cache" and "Delete cookies and other site data" are selected.
3. Click on "Clear browsing data."
4. Exit and relaunch the browser.

Google Chrome for PCs
1. Click the "wrench" icon in the top right-hand corner and select "Options."
2. In the "Under the Hood" tab, click the "Clear browsing data..." button.
3. Make sure that "Empty the cache" and "Delete cookies and other site data" are selected.
4. Click on "Clear browsing data."
5. Exit and relaunch the browser.