Now here is a modern day story that will certainly warm your hearts and send tingles down your spine – a PlayStation employee (who is obviously under Sony’s payroll at the end of it all) decided to help out a gamer who suffers from Cerebral Palsy by delivering a custom DualShock 4 controller.

This employee was alerted to the particular gamer’s situation after the gamer contacted PalyStation support, who explained just how the DualShock 4’s touchpad made life difficult for him to enjoy games on the PS4. Peter Byrne, who is based in New Jersey, made mention in a Facebook post, “When I use the PlayStation 4 controller my game constantly pauses because my left hand hits the touchpad which is frustrating for me. Around two weeks ago, I decided to message PlayStation support and they gave this email address and said tell them my issue and wait for a response.”

Alex Nawabi answered this call, who then went ahead by conjuring a custom one-of-a-kind controller which would disable the touchpad, and a button located at the back of the controller would replace it. It was Nawabi’s first ever attempt at something of this nature, as he happens to be in PlayStation’s retail marketing operations.

Peter was obviously touched by what Nawabi did, sharing later on, “I honestly got choked up reading the letter as I did not expect anything like this to happen. Mr. Nawabi really cared about my situation and did this on his own time to make my experience better. I honestly can’t thank him enough for everything he did for me. Thank you Mr. Nawabi it really means a lot too me!”

Nawabi remained humble as he started to receive much words of support and praise, saying, “Really didn’t expect this. Thank you all for the kind words. I’m eternally grateful. Seeing how happy he is, and how stoked his mom got, has me in tears. Please keep in mind that the Research and Development team at PlayStation is filled with some absolutely astounding individuals who wake up every day and try to come up with a solution for everyone. What I did only works for a single individual and it should not undermine their work in any way. I cannot stress this enough. Without them, we wouldn’t even be close to what we are today. If you’re not aware, they’ve recently added more accessibility settings that let you remap buttons to help with a large portion of needs. Their team members are the true MVPs.I’ve always cared, I always will care.”