Charged unexpected administration fee for insurance policy

Q: I signed up for a home insurance policy that I found online, but it was only when I called to purchase it that they told me there would be a £50 administration charge. The fourteen day cooling period has not passed yet, and I was not aware of the charges that should have applied. I want to know where I stand. What can I do?

A: Go through the terms and conditions to see whether the charges appear within it, you could then ask someone to listen to the call to see whether you were made aware of this. You could also raise an internal complaint and maybe speak with the financial ombudsman.

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