Technology Solutions

MasterMind™ Mobile

As a part of the staffing solutions we provide, we also offer housekeeping solutions through technology. Part smartphone app and part web-based application, MasterMind™ is just what a housekeeping manager needs to efficiently conduct the operations of a housekeeping staff and communicate digitally with individual housekeepers through their smart phones. Paper reports, tracking, and assignments can be done in real time and online, which creates a ‘greener’ workspace with less paperwork.

Better Communication

Real-time Room Assignments & Updates

As soon as a unit is reported ready, the next has been assigned. Assignments can be changed in real time to accommodate early arrivals and special needs. With no communication delays, rooms are released more quickly for occupancy.

Smart Phone Access

Housekeepers can check their schedule from home. When a personal emergency comes up that will keep a housekeeper from coming in for the day, she can use the app to report the need to be off and give management time to adjust the schedule or staff.

Room Management

Dispatch and management receive tracking that reports how long each housekeeper has been in a unit. If a room is taking longer to turn than expected, a supervisor can be dispatched to provide assistance, if needed.

Maintenance Requests

Housekeepers can report maintenance issues on the app while they are still in the room, which leads to quicker responses, more guest-ready rooms, and higher satisfaction ratings.

Better Information

Forecasting

At properties where connection can be made with the check-in software, our housekeeping software can produce reports that forecast future staffing needs and help plan for high occupancy surges.

Housekeeping Reports

Managers can view reports and dashboards online to pinpoint how quickly a housekeeper turns units and match positive comments from guests with the housekeeper and supervisor who earned them.

Inventory Management

Linen and laundry inventory can be managed and purchases forecasted to maintain par levels, which facilitates timeliness in turning units and overall better inventory control.

Custom Solutions

If you need an additional feature or custom app for your property or company brand, we can propose a solution that works through our Mobile Housekeeping Management web application.