My developer has created a script to collect and export data (emails and names) from all users in our Auth0 account. We have gotten this to work in a separate account, but from the account in question, we are getting the error ‘Too Many Requests’.

Is there a way to change the limits to the request count? Part of the issue may be that we are using the same Auth0 account for both the staging and live versions of our app, and perhaps the account is being treated as a staging account only.

I’m not too familiar with support in Auth0, and it doesn’t seem like there is a way to contact them directly other than through ‘asking a question’. Thanks in advance!