Welcome to Orchard Surgery

September 2018 - Orchard Surgery is engaging in a pilot scheme providing Improved Access for patients to a range of Healthcare Professionals. We have appointments on weekday mornings (before 8am) weekday evenings (after 6.30pm) and at selected times at weekends. Please contact our reception team for more details.

Important information regarding referrals

Most referrals are sent via the NHS e-referral service. Patients wishing to find out information about waiting times and appointments should contact the NHS e-referral service direct on 0345 60 88 88 8. There are sometimes lengthy waiting times for patients to be seen following referral by the GP. There may be occasions where the wait is medically unacceptable, for example your condition may be deteriorating or new symptoms have appeared and if this is the case we would ask that you contact the Receptionist and ask if the GP can expedite your referral. Please DO NOT make an appointment with the GP for this purpose. The hospital Consultants, according to their workload, make decisions on how a patient’s appointment should be prioritised and it is not always possible to override this, particularly if there is no clinic availability.

SystmOnline allows you to book and cancel appointments or order your medication 24hours a day. SystmOnline also allows you to view your summary care record and access your medical records. Please speak to reception for more details.

PLEASE NOTE - before we can give access to Online Services we will require you to come to the surgery with photo identity documents.

Named GP

Each patient has a named GP who is responsible for patients’ overall care at the Practice, and you should contact the Practice if you wish to know who this is. If you have a preference as to which GP that is, the Practice will make reasonable efforts to accommodate your request.