Victor Blackwell CNN's Twitter Account

victorblackwell

Victor Blackwell CNN's Last Tweets

Tenaya (sp?) in @Hertz Gold Plus Rewards customer service dept. deserves recognition. She corrected the company’s mistake after more than a day of ineffectual and incoherent responses from other phone and social media reps. She was professional and courteous. Thank you!

And after a morning of being passed from @hertz agent to @hertz agent and listening to an hour of horrible hold music - the last @hertz agent just hung up on me. #infuriating. I understand that mistakes happen - but just be competent enough to fix it.

@hertz what the hell? I have been transferred six times on a customer service call - trying to figure out how my rental using rewards points still costs $512. What’s the number for the department that solves problems?