Davison Inventions's reply to:

Reply by Davison Inventions

Apr 27, 2012
To Mr. Trout,
Initially we would like to thank you and the PissedConsumer.com site for bringing your concerns to our attention. We understand that customer service is vital in all businesses and is imperative when operating a successful business. Customer concerns upset everyone and our staff works very hard to troubleshoot them so communication errors are kept to a minimum. In your particular case, we were able to work together to reach a resolution that was acceptable to both parties. Due in large part to clients such as yourself, and PissedConsumer.com, we are able to address matters that affect our clientsâ€™ experience.
For over 22 years, Davison has helped everyday people prepare and present their ideas to corporations, manufacturers, and retailers to see if they would be willing to license the product ideas. Our exclusive idea to product method is responsible for more products on the store shelves than any other competitor in this industry.
Quick facts about Davison and our process
â€¢ We are based in Pittsburgh, PA and works with clients from around the world.
â€¢ We have been in business since 1989.
â€¢ Our products have been sold by over 1,000 stores & online retailers.
â€¢ We design, build and package products for both individuals and corporate clients.
â€¢ Our staff of 250 plus are dedicated to helping bring new product ideas to life.
â€¢ Our staff has won numerous design awards for innovative product designs.
â€¢ We are a member of the Online Business Bureau and other affiliate groups.
We encourage any questions or concerns be brought to our attention at CCA@davisoninvents.com.
Maybe we can help.
Thank you.

Update by user Apr 20, 2012

As of 4/20/2012, Davison has made efforts to fix the situation. I withdrawl my above complaint.

Original review posted by user Apr 19, 2012

Okay,

I was contracted with Davison Inventions to pursue "pre-development" work. This was about 800.00 to pursue. No big deal...

Now let me preface this with the fact that I had ONLY signed the contract to pursue this initial stage. I had not in any way agreed to pursue any other services through Davison. I paid the ~800 in full right away.

They had put together the pre-development work, to completion, and mailed it to me...

A few days after I received my package, both of my "backers" had to drop out due to financial reasons.

I emailed Sean Jones, my sales rep, and told him that I wasn't able to pursue the 2nd stage (licensing presentations/prototype,etc).

When I told Sean to close my account, I was replied to, via email, with the words "What a waste of time, I will close it now."... ... ... That was it. No "sorry for your troubles", no "best of luck", rather an email telling me that, EVEN THOUGH I FULFILLED MY OBLIGATION OF PAYING THE 800.00, I wasted their time...

If Sean thought that I was going to be pursuing the next step, that was an assumption on his part. If they offer services in stages, and we decided to pursue ONLY THE FIRST STAGE, how would that be a waste of time? I just don't get it...

If this was a "Waste of time", then I would expect a full refund of my 800 dollar, waste of time, investment.

Knowing that the pursuit of my invention from start to finish, was going to be between 8 and 12 grand... I would expect a significantly higher level of service and, even more so, professionalism.

I email the CCA and called and left a voicemail for their "president"... No response from the CCA, but I did get an email from some lady in response to my email. Unfortunately, she wasn't able to understand what I was communicating. She kept speaking over top of me and eluding the point of professionalism lacking in my time with Davison. She kept repeating herself saying "we fulfilled our obligation"...

I am not speaking to their obligation.. The bottom line is, don't tell someone who paid for a service that it was a "waste of time".

My issue was not resolved. And the woman that called me back, told me that the decision to not give me a refund for this "waste of time" was coming "Straight from the president"...

Fellow Inventors, do not "waste time" by even thinking about contacting Davison. I would hate for anyone else to receive the same lack of service and professionalism that I did.

Again, I invested additional time emailing their CCA (which has been responding to just about every complaint with the same canned email), and calling the "President"...