7.5.00077 Rollback

Hi everyone, we've discovered a handful of problems with the 7.5.00077 build. We want to prevent any more of you from being affected by these bugs (by upgrading to 7.5.00077), so we're going to "roll back" the download link to 7.5.00074.

If you're already on 7.5.00077, and are not experiencing any problems, you don't need to do anything.

Hey Jess,We originally believed ﻿78283 email invitation links do not render properly ﻿was related to the 7.5.00077 release as we first received notifications of problems with it at the same time we saw all the other 7.5.00077 related issues. We have recently isolated that this is not related to 7.5.00077 but to a Community update rolled out late last night. The Dev Team is working to resolve this issue as quickly as possible too.

If you are running our most recent release, you can use this workaround:

Have another existing Admin click on Settings > Help Desk > User Accounts

Click on the pencil icon to edit the person you are trying to invite.

Click the 'Haven't received email?' link

Click the Display Invite URL button

Copy the Invite URL, and send it directly to the user you're trying to invite.

Sorry about the problems, Brian. We are investigating this one - right now we think it may be tied to our upgrade of OpenSSL. We may be able to get the rerelease out as early as tomorrow. Not firm on that yet. If you allow SMTP/IMAP you can switch over for the time being, or roll back. If you need help just let us know.

Jon Dehen wrote:

Well luck would have it I updated about an hour before the rollback...

You should be ok unless you're affected by one of the issues in the list - otherwise there are lots of bugs fixed that you may benefit from.

We're here to help either of you aren't sure - just email support@spiceworks.com. :)

I ran into issue with the user portal in this release. All the content on our custom tabs disappeared. We had created alternate submission forms for certain kinds of requests and those custom forms were simply gone. Rolling back has fixed it.

I ran into issue with the user portal in this release. All the content on our custom tabs disappeared. We had created alternate submission forms for certain kinds of requests and those custom forms were simply gone. Rolling back has fixed it.

That is one of the 6 issues that should be resolved when we re-release.

Phil Adler wrote:

is rolling back going to keep all tickets that were created since the upgrade?

If you've been running the 00077 build for a while and already have tickets created I would recommend waiting it out for the rerelease. Rolling back to a backup restores your help desk data as it was when the backup was created, which means any changes to tickets or new tickets would be lost.

Our ticketing system is very active so rolling back was not an option for us. Biggest pain for us is with the emails not getting picked up by Spiceworks as we're getting spanked trying to track things via email instead of the ticketing system.

Our ticketing system is very active so rolling back was not an option for us. Biggest pain for us is with the emails not getting picked up by Spiceworks as we're getting spanked trying to track things via email instead of the ticketing system.

Sorry about this - I know that sucks. Have you tried changing up your email settings (swapping from OWA to IMAP/SMTP or vice versa?)? I would check your HELO domain as well, in the advanced setting, if you are using SMTP.

If we haven't looked at your logs yet I definitely recommend sending them in - you can open a case via support@spiceworks.com. We'll want to make sure the rerelease is going to fix your issue.

WiiGame wrote:

Is there any risk to tickets created between now and the next update? (that's if I don't plan to rollback of course)

Nope - if you're already on 00077 and plan to wait for the rerelease you won't lose any tickets.

Sorry about this - I know that sucks. Have you tried changing up your email settings (swapping from OWA to IMAP/SMTP or vice versa?)? I would check your HELO domain as well, in the advanced setting, if you are using SMTP.

If we haven't looked at your logs yet I definitely recommend sending them in - you can open a case via support@spiceworks.com. We'll want to make sure the rerelease is going to fix your issue.

You guys have our logs and as usual, I know you guys are on the ball. Still hurts though, more than ghost pepper sauce on cracked lips.