Meet Nina™ Web, the new face ofWeb Customer Service

The new face of web customer service

Nina Web is an intelligent virtual assistant that combines the convenience and accessibility of self-service with the effectiveness and personalized touch of assisted service channels to meet your customer’s service expectations. Designed to emulate your best marketing, sales, and service personnel, Nina Web provides the ability to converse, serve and listen to consumers and deliver an easy, immediate and successful customer engagement anytime, anywhere.

Interact with Your Customers Naturally

Nina Web allows customers to interact with your brand in a familiar text-based conversational interface. She recognizes “online dialog” - user slang, misspellings, acronyms, and grammatically incorrect sentences – and detects sentiment like customer frustration based on the use of CAPS and punctuation to quickly and accurately understand customer needs.

Serve Every Inquiry, Every Time for a Precise Outcome

Acting as a personal guide, Nina Web leverages existing content on your website or in your knowledge base, to either provide “the one right answer” or guide the customer to complete transactions with the least amount of user effort. Nina Web is also multi-channel aware, integrating with your existing assisted-service channels to create a seamless cross channel customer experience that connects the customer to the right person and place with full context, eliminating the leading point of consumer frustration – having to repeat who they are and what they need.

Nina Assist: Provides a human-like conversational interface that understands what your customers need and navigates them quickly and accurately to the right automated functionality to enable successful transactions with the least amount of effort.

Nina Agent: Enables human-like customer service conversations via text or speech interactions to answer questions accurately and connect users to the right person or place as required for easy and effective self-service. Productized integrations with leading knowledge-bases, CRM, ERP and assisted service channels maximize the value of existing investments and ensure fast time to value.