Start Your Dream Closet

FREQUENTLY ASKED QUESTIONS

WHAT IS FRESHNECK?

FreshNeck is a subscription service that provides unlimited access
to neckties and men's accessories. You choose what ships - selecting from
our collection, as well as personalized stylist picks. We have revolutionized
the way men own and wear neckwear and accessories, keeping wardrobes FRESH,
in a convenient and affordable way.

HOW DOES FRESHNECK WORK?

Choose. You pick what ships! Your personal stylist will fill your
online closet with selections from top designers. Edit your closet to swap
least favorites for new picks. Then, browse the collection and add your
own selections too. Your FreshBox will ship within 1-2 business days.

Wear. Tie it on! Wear everything in your FreshBox as often as you like,
as long as you like. Mix it up!

Exchange. Ready for something new? Place items in the pre-paid bag
included with your FreshBox and drop it in the mail. The next items in
your closet will ship.*
*Members in Gold and Platinum will receive 1
exchange per month. Members in Unlimited will enjoy unlimited
exchanges.

For more information, please see the How it Works page or read the rest of the FAQs.

You can also click on “The Collection” to start browsing, and add
your own selections to your online closet.

HOW DO I KNOW WHICH ITEMS WILL BE SHIPPED?

You can change the preference order of your closet at any time. The
top available items will be shipped to you. An email confirmation will be
sent when your Freshbox has shipped!

WHEN WILL I RECEIVE MY FRESHBOX?

After your closet is filled (with stylist picks and/or personal
picks), your FreshBox will ship within 1-2 business days. Packages are
shipped USPS and a confirmation with tracking will be sent to you via
email. We ship from Mineola, New York. Depending on your location, you
should receive your FreshBox within 2-5 business days.

WHAT IS RESERVE?

You are able to reserve 1 item that is currently available for up to
1 week (4 item members have 2 reserves available). We will hold your
reserve item for up to 7 days awaiting your return. Your reserve item will
be included in your next FreshBox.

DO I HAVE TO RETURN ALL OF THE ITEMS AT THE SAME TIME?

No! You can exchange everything or just 1 item. However, you
receive 1 pre-paid return bag in every FreshBox, so you will not be able to
exchange again until you receive your next shipment and are eligible for
another exchange.

HOW LONG CAN I KEEP THE ITEMS?

For as long as you like! Love them, live in them, take them out on
the town! Your membership is billed monthly, with NO LATE FEES, EVER!

HOW DO I RETURN?

Place the items in the pre-paid return bag. Simply drop it in any
blue USPS mailbox, leave it in your mailbox at home or work, give it to
your postal carrier, or drop it off at any USPS location. It's that easy!

HOW MANY EXCHANGES CAN I DO IN A MONTH?

WHAT CONDITION ARE THE ITEMS IN?

We take great care to inspect, clean, sanitize and steam all of our
items so they arrive in like-new condition. Dry-Cleaning and Repairs are
performed as required by professional tie care specialists.

WHAT IF I DAMAGE OR LOSE THE ITEM?

We understand that these items are being worn and can incur minimal
wear and tear, for which we absorb the cost of routine cleaning and
repairs. However, in event of significant damage beyond repair, or loss of
the item, the fee is the member discount price of the item. If the item is
never returned, the fee is double the full retail amount of the item.

HOW WILL I BE BILLED EACH MONTH?

Members are automatically billed and renewed on a monthly
basis. Memberships are billed to the payment method on file on the same day
of each month.

HOW CAN I CANCEL?

All cancelation requests must be made by emailing us the request.
Simply click on "Contact Us" or email hello@freshneck.com to request a
cancelation. All items must be received and returned for a cancelation to
take effect. If we do not receive your items by the requested cancelation
date, we will charge you the current price to purchase the items at the
member discount price.

WHAT IF I LOSE THE RETURN BAG?

Simply send us an email at hello@freshneck or through "Contact Us"
and we will email a replacement label immediately.