Frequently asked Questions

General

Our friendly support staff will be happy to help you in any way you need. They are available between the hours of 9am - 5pm Monday - Friday. You can contact them via messaging (as a registered member), or via email.

While we cannot guarantee that someone has not lied on their profile, all members and their profiles go through a manual approval process. In addition we actively monitor all profiles and communications to root out any scammers.

Safety

You have full control over what information you want other members to see, you can modify your profile at any time. We will never pass on any contact details (e.g. email address or telephone number) to other members.

Registration

Your email address is never shown to other members. We use your email address to validate your account, to notify you of any new matches and special offers. You can select which type of emails you want to receive within the site.

The only use of your postcode is to better enhance your matches by showing you members near you. In addition you can use our innovative 'who's near me' map feature to see roughly where members are in relation to you. You postcode is never passed on to other members.

Billing

Although the instances of a person being scammed on any internet dating site is low, we understand the devastating impact this can have on the victim. We try our very hardest to root out these people, all profiles and member communications go through an automated and manual process to ensure you are safe. If you believe you have found a scammer on our site then use the 'report this profile' feature on their profile and we will immediately investigate.

Please log into the site where, you will find our quick and easy cancellation process. If you need any assistance in this then please feel free to contact our customer support who will be happy to help.

On our payment page you can choose between a 1 month, 3 month, 6 month and 12 month membership. The longer the membership term, the greater the discount provided. Please note that this is a subscription service so you will automatically be re-billed at the end of the period unless you cancel.

You can cancel at any time by following our quick and easy cancellation process which is available once you log into the site, or if you need any assistance in this then please feel free to contact our customer support who will be happy to help.

Smoke Free Singles is concerned about your security and makes every effort to ensure we look after your personal information throughout the payment processes we make available to you. We use high-grade 256-bit encryption for all credit card transactions.

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To maximise your chances of finding success, we've enhanced the member area of Smoke Free Singles to include members with all interests and characteristics. You can still use our search settings to find exactly who you're looking for.

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