Live Chat Software For Small Business – Purechat Live Chat Software Review – 2019

Background Live Chat Software For Small Business

There’s no motive live chat shouldn’t be easy. Live Chat Software For Small Business

It is all about connecting with your clients and giving them the best solution in a reasonable period of time.

That said, many live chat extensions for online stores give you a much too intimidating interface with tools which are overkill for such a basic support medium.

Pure Chat has a different strategy.

Pure Chat is a live chat program that helps small companies deliver instant replies and convert more leads.

You are not likely to locate anything crazy with this tool, but that is the glory of it. The pricing is straightforward. The features are simple, and the total interface makes it quite simple to communicate with customers who need answers quickly.

So let’s have a deeper look to the live chat platform to know who it’s best for and which of the features are most impressive.

Pure Chat is a live chat software that allows users to communicate with their clients directly on their site. Its features include unlimited brokers, boundless chats, full chat history, widget customization, and more. We compiled Pure Chat user reviews from around the web and determined that it has generally favorable ratings. We also shared its own available pricing choices.

Briefing of User Reviews

What PureChat does nicely:

Users that gave Pure Chat a favorable review said that the app is easy to setup and navigate because of its user friendly interface. They also enjoy the way the tab switches to an email form when each of the operators are offline.

What Pure Chat Doesn’t do well:

Users who gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.

Most Useful Favorable User Review

An individual who left a favorable review of Pure Chat on G2 Crowd stated they were in a position to convince customers to commit to a purchase within minutes of communication via the program. He also likes how the tool supplies them with a way to answer customers’ questions quickly and market their goods without the use of phone calls.

Most Helpful Negative User Review

A user who left a negative overview of Chat on Capterra complained about getting timed out without notifications. He clarified that making it hard to maintain agents who have retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.

PureChat Attributes

Visitor Tracking

Starting chats at the ideal time depends on how well you can track your traffic. For example, if you’re sitting on the Pure Chat backend you have the ability to view which users are surfing your site in real-time. So if someone is considering a pair of shoes you sell on your website, you know exactly what to start talking about, and you even have the instruments for creating canned answers for specific parts of your site. Live Chat Software For Small Business

Chat Interface

The obvious beginning to this particular review is the true chat interface. Does this feel useable for both beginners and advanced users?

It all begins by revealing a chat box to the new visitor. If they’ve been to your site before, the agent on the backend sees all the customer information and interactions that have happened in the past. It functions just like an instant messenger, (in which the talks arrive in real time ), but it also lets you view previous transcripts and reps have spoken to a client in the past.”

Notifications are delivered to you when a conversation comes from, and you can schedule when you’re offered for chatting to ensure customers know when you’re online.

Implementing a conversation box on your website only requires a quick copy and paste of some code or using the Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the conversation box appears like before, during and after the dialog. Don’t hesitate to modify around colors, set triggers for as soon as the chat box pops open and configure the types that you need people to fill out before talking to you.

You have the opportunity to go with the default stylings (which can be fine,) however, the design tools are easy enough for beginners and powerful enough for more sophisticated users.

Mobile Apps

Both iOS and Android apps are offered for those who’d like to manage live chats while on the move. By way of instance, if you have to leave the office but still wish to give the best support on the market, you won’t need to fret about it using a mobile app.

Pretty much all the features you would find on the regular dashboard are all carried over to the mobile apps. You have settings for actually executing the chats, along with setting your availability, handling transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who is on your website in real-time. Your customer support is continually handled, as it works just like texting from the cell phone.

Reporting

The coverage is just one of the strongest parts of Pure Chat, because it not only gives you the performance for exporting reports, but it supplies amazing graphs and vision for seeing chat metrics over time. It is possible to track your client satisfaction to make decisions about your staff or to figure out which particular clients you might be spending too much time on.

Pure Chat Customer Service

The Pure Chat support outlets are far more impressive than some of the other options you will find for live chat. For example, a site is supplied for studying about updates and suggestions, while the Guides page is full of information about how to sell online, the way to manage rude customers, the way to obtain more live chats and more.

The FAQ page offers you a good idea about what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to have to complete the majority of the research yourself.

A chat box is provided on the dashboard, so rapid interactions with the service team are possible and they also offer email support in-app and on the web site for many programs. Live Chat Software For Small Business

PureChat Cost

Pure Chat doesn’t have a free trial. However, you don’t need one at all, because the provider delivers a strong free plan that you could continue to work with for as long as you want. The paid plans are reasonably priced too, along with the monthly obligations bring along a broad set of characteristics you don’t get with the free package.

Let us Look at what plans you can Pick from:

Free — For $0 you receive support for one user, 1 website, unlimited chats each month, per one day chat history and native cellular programs.
Starter — For $20 per month you receive support for two consumers, two sites, unlimited chats each month, a 30 day chat history, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you receive everything out of the former plan and service for five customers, three sites and 90 days of chat history.
Growing — For $100 a month you receive everything from the former plan and service for ten users, five websites, an unlimited chat history and the capacity to eliminate the Pure Chat branding.

We enjoy the Free plan for people just testing out the machine, but the true functionality comes into play when you opt for the Starter Plan. The only criticism I have is that you have to get all of the way up to the $100 per month plan to remove branding.

Helpful Live Chat Software Resources

Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this guide to know our recommendations.

7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this guide to find out more about how employing a live chat program can enhance your customer support and grow your client base.

Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools that may help you keep expenses down. In this article, we share with you some responses from small business owners who use these tools to make their business processes easier for free.

Pure Chat FAQ

Does Pure Chat have a free trial?

Yes. Interested users are qualified for a 7-day free trial.

Can I ask for a refund if I’m not satisfied with PureChat PRO?

Yes. Pure Chat has a 30-day money-back guarantee for clients that aren’t satisfied with their services. Read the following instructions to find out the cancelation terms and other details.

Can agents utilize mobile devices to respond to customers?

Yes. Pure Chat offers apps for both iOS and Android to allow agents to react to customers’ inquiries from anywhere.

Popular Integrations

When choosing a live chat software, it’s essential that the program integrates with other applications your business is now using. Here’s a list of some of Pure Chat’s popular integrations:

HubSpot
Google Analytics
InfusionSoft
AxoSoft

Who Should Use PureChat?

Anyone with an ecommerce store could benefit from such an easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is great for analyzing and tiny operations with only a couple of products and a single rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for companies with big aid teams. Live Chat Software For Small Business