View and Pay Your Bills Online

The City of Wilmington Department of Finance announces a new online Customer Service Portal with improved bill payment and bill presentment options powered by PAYMENTUS®. PAYMENTUS is recognized as one of the leaders of billing and payment solutions in North America, offers fully-integrated red-flag identity theft protections and is Payment Card Industry (PCI) compliant.

You are now able to view and pay your UTILITY OR REAL ESTATE TAX BILL 24 hours/7 days a week via enhanced payment methods.

Ability to view current balances, consumption history, payment history and past billing statements

User-friendly onscreen instructions

Schedule one-time or recurring payment options

Set up easy online pre-authorized payments

Paperless Billing (e-Bill)

Electronic Check (e-Check) via checking or savings account

Pay by credit/debit cards which now includes American Express (in addition to MasterCard, Visa and Discover)

Other Payment Types

For all other types of payments, you will continue to use Official Payments. Individuals and businesses can pay by telephone or directly over the Internet. In order to process your payment, Official Payments Corporation, the credit card service provider, charges a nominal convenience fee based on the amount of the transaction. Other payment types include:

Call the toll free number 1-800-272-9829 and enter 3 when prompted to pay property taxes and other payments. You will then be asked to enter the jurisdiction code, which is 1804. Enter 1 to confirm this payment is for Wilmington, Delaware. Follow additional prompts to complete your transaction.

Issue an onscreen confirmation number and a printable digital receipt. Confirmation is emailed to users who request it. The charge will also appear on your credit card statement, the tax amount on one line, the convenience fee amount on a separate line.

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