Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.

P.W., Durham, NC03/03/2009"Love you and your website"

P.G., Gold Hill, OR03/03/2009"I really appreciate the time and work that you put into publishing your very nice web-site, and giving the public the opportunity to find and replace our lost, missing, and broken pieces of MIKASA that we can't find elsewhere." Thanks again!

M.D., Westfield, NJ03/03/2009"Thanks very much! The dishes are beautiful, the shipping and packing superb!"

J.S., San Antonio, TX03/03/2009"First time - I love your site"

J.D., Poole Dorset, United Kingdom03/03/2009"I have now received my order from you and am even more impressed! The service throughout has been fantastic - I phoned thru from the UK, had a very helpful assistant who took my order, the order arrived within seven days, beautifully packaged, not one glass broken and I am now the very proud owner of the wine glasses I thought I would never find! Please find me my champagne glasses and that would also be wonderful. I am recommending you to all my friends in the UK. Thank you again. Marvelous service. I wish we had such an efficient friendly service over here with the amazing choice of replacements."

B.K., South Whitley, IN03/03/2009"I have been looking for this pattern for 3 yrs. hope you can help me. your site is very nice"

S.D., Houston, TX03/02/2009"I just want to thank you for being so fast in processing my order. I visited your operation about 4 years ago and I was very impressed. I have searched estate sales and other outlets and never saw my pattern. I purchased it in Jamaica in 1974 and fell in love with it. This has made me a very happy camper. May God bless you and your super staff."

C.H., Binghamton, NY03/02/2009"Awesome site! I cannot say enough about your site! it is so user friendly, and I find that the prices are so reasonable! the best prices on the web!"

J.B., Hampshire, IL03/01/2009"I love this site!"

T.G., Charlotte, NC02/28/2009"Love this site"

S.G., Bartlesville, OK02/28/2009"Wanted to tell you what an amazing job you did packing and getting my dishes to me! Thank you so much - I had ordered some of these dishes last year, not from you folks - and when they arrived all but one was broken! Needless to say I returned them - The box that was delivered today could not have been more perfectly packed ! Thank You Again"

L.W., Nags Head, NC02/27/2009"Love Your Store and Website"

L.F., Baldwin, MD02/27/2009"Thank you so much. My order arrived so promptly that I was shocked. Everything was wrapped meticulously and arrived in perfect condition. I am so glad to have found you. I will recommend your service to my friends."

K.L., Piedmont, CA02/27/2009"Thank you so much for expediting my order! Not only did your staff pull 5 different items to read me the writing on the back (this was a present for a very important person) to make sure it would match the set my friend is collecting, they educated me on the differences to expect according to which year it was made. I actually received my bowl a day early which was a big help in my being on time delivering the present, so thank you again for going the extra distance in making sure I got just what I was expecting."

J.K., Sumerset, CA02/27/2009"Great Site!"

J.K., Huntley, IL02/27/2009"Nice Website"

R.J., Woodland Hills, CA02/26/2009"Great Site"

M.V., Broken Arrow, OK02/26/2009"I Love this Site. I Have Inherited Items from Several Relatives and Enjoy Being Able to Add Pieces that Match!"

K.C., Hilton, NY02/26/2009"I just took the time to visit your site and love the changes you have made to it since I looked at it last. We visited your showroom on vacation a few years back, and always mention it to friends and family, to make sure to check you out. We were very impressed with all that you have and do for your employees and customers. Keep up the great work."

C.C., Bethlehem, PA02/26/2009"Just wanted to say "thank you" for fulfilling my recent order. The shipping was very fast and the items received were exactly what I was expecting. Everything fragile was wrapped beautifully and was received in perfect shape.Your service was Excellent and I just thought I'd write you a quick note and tell you! Thanks again"

S.S., Clearwater, FL02/25/2009"Great site! I have an advanced degree in Marketing and over my last 16 years of research, which included library research besides the internet, this is one of its kind and the most helpful tool for researching for replacements, besides the Thomas Register. I thoroughly recommend it to anyone. Thank You for having this site!"

J.D., Los Angeles, CA02/25/2009"Thank you for the replacement on the broken plate in the shipment. The customer service was outstanding with no questions asked/ hassle free. Thanks. I will definitely do business with you in the future."

E.D., Plymouth, MA02/25/2009"Thank you. I already had some of these dishes, but not the full set (as you can tell by what I have ordered). I'm having a "Thanksgiving Dinner" on Saturday and a friend asked me to use my black and white dishes. Oh, oh....I only had 7 place settings of the dinner dishes and two dessert dishes with 10 people coming. You saved the day. Again, thank you so much."

D.W., St. Petersburg, FL02/25/2009"Good Site"

B.S., Wilmington, NC02/25/2009"Got it yesterday – in good condition. Now in the kitchen cupboard."

L.W., Jesup, GA02/24/2009"This Site Takes Most of the "Luck" Out of Finding Missing Pieces and New Patterns to Fall in Love With."

M.O., Lewisburg, WA02/23/2009"This is the best web site I have ever experienced"

K.R., Madison, AL02/22/2009"Great site – I hope you have this, I love it!"

B.M, Pittsburgh, PA02/22/2009"What a nice site – Thank You."

M.H., Bristol, VA02/21/2009"I received my Le Rooster dishes yesterday and was so pleased! The care you took to pack them was evident in their safe arrival. Thank you again for such a positive shopping experience. I will not hesitate to use your service again and will highly recommend you to my friends."

A.S., Saint Louis, MO02/20/2009"Thank you for the confirmation--and we want to express our appreciation for the service you offer at Replacements. We have made several purchases from you that have enabled us to complete china sets so that our grandchildren can have sets that have been in the family. In the case of Wedgwood's "Prairie Flower" our grandchild will receive the china of her Great-Great- Grandmother. We are thrilled to be able to make this happen, with your help! Many thanks!"

N.R., Palatine, IL02/19/2009"Thank you. I am impressed with your efficiency and appreciate it greatly. I will certainly consider buying other items from Replacements, Ltd. based on your good customer service."

N.D., Noblesville, IN02/19/2009"Thank you so much for your excellent service! I have spent several years looking for this exact china because I have place-settings for 8 purchased by my great-grandmother in 1933. Finding your business has allowed me to finish out service for 12 to give to my daughter for a wedding gift this summer. I am delighted with the quality of the china!"

K.D., New York, NY02/19/2009"I received it and am delighted to have a complete set of this pattern. I still need to replace a dinner plate at some point. One of mine has a small chip. Thank you for your great service."

R.B., Fort Myers, FL02/18/2009"My order arrived today and everything is perfect! Thank you very much for your excellent service."