CHC2DST

Continuing Healthcare Workflow Software

The process of CHC through the eyes of Maud and an example of the efficiency benefits of implementing CHC2DST.

“All five Cheshire CCGs are collaborating to provide Continuing Healthcare in the region, working in partnership with IEG4 – there are efficiencies in doing this to scale and working together to provide services around Continuing Healthcare and Complex Care. It means it’s done once - and done well.

We need to drive greater integration in health and social care, from acute care to community health providers, and IEG4s solution is an enabler for doing that.”

Benefits of CHC2DST

The current process of Continuing Healthcare Assessments is often paper and phone-based and involves the co-ordination of multi-disciplinary teams across different organisational silos.

A lack of transparency in the assessment process can lead to unnecessary delays. One team’s uncompleted task can halt the entire process; whether it be because of admin delays on missing paperwork, incomplete assessment information or delays in communication.

Improve the assessment services to patients and carers and staff

Improve communication across stakeholders

Improve decision making speed and accuracy

Reduce Delayed Transfers of Care numbers

Improve work allocation and follow-up scheduling

Improve accuracy and retrieval of completed CHC Checklist and DST

Reduce legal appeals through better record keeping

Reduce processing costs by eliminating inefficiencies

Why is CHC2DST needed?

Delays, lack of progress and poor visibility cause considerable distress to patients and their families as they wait for funding assessment, decision and care provision.

The Continuing Healthcare Checklist and the Decision Support Toolkit assessment process is inundated with paper-based forms filled out manually by health and social care professionals. As a result, professionals at the centre of the CHC process struggle to synthesise the information from the reams of paper they receive adding to unnecessary discharge delay.

Efficiency & Savings

Projected savings through process efficiency can be in excess of £1million per annum for an average sized CCG, that’s before including the likely impact of reducing Delayed Transfers of Care in Hospitals and improving efficiencies in Local Authorities