Discipline

Children are expected to obey the rules and guidelines established for the safety of the group.

All children will receive a verbal reminder before other disciplinary action is taken. Upon the second occurrence, the child will be placed in time-out. Should the child continue to disrupt the program or disobey the rules, the parent will be called and asked to remove the child for the remainder of the session.

Regular violation of rules may result in longer suspensions (two days or more). Continued violations may result in removal from the program.

A child may also be removed for the following reasons:

1. Failure to pay tuition as outlined.

2. Failure to comply with any program policy.

3. Behavior that is uncontrollable or destructive to other children or to PHFC property.

If removal is necessary, parents will receive written notice outlining the date and reason for removal five days in advance.

The PHFC requests five work days' notice from the parent or guardian who wishes to remove a child from the After School Program.

Complaints

Parents have the right to timely resolution of problems. If any parent is not satisfied with the determination of the supervisor, he or she should present the complaint in writing and request an appointment with the director, who will meet with the parent and others involved within 20 days. A written decision will be given to those involved within 60 days. This decision is considered final.