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Form not showing up correctly in the web page

Asked by
kauseway
on February 05, 2015 at 12:15 PM

So we are not getting any people using the form the last few days which isnt normal. We had someone just call us and say it worked the other day and today it says she is not in the service area and it erroring out.

I just tested it and the form was blank with a unhappy face meaning it could not load. I hit refresh and it loads but then loads ALL of the hidden fields. I hit refresh and it looks good.

I load it again after clearing my browser and it shows what I captured below. I could not get it to error out again in the first two examples so I have no images.

1) What is going on here? I am pretty sure I have this in an iframe "to avoid" conflicts. Can this be fixed or will there always be the risk of the form not loading properly?

2) This is important to my busienss so I need to know what i can do to ensure reliabilityl

Well I cant get the file to load. But the 3rd error was part of the form not loading and getting cut off.

I tried checking your stand alone form and your webpage using 3 different browsers, Chrome, Firefox and Internet explorer. The form are showing up properly. You are right, the form is using iFrame embed method.

May I ask you, this issue is intermittent right? Also, it only happens when you or your client view the web page where the form is embedded right? And are you using a desktop/laptop computer or a phone/mobile device to check the web page?

I would advised you to recommend the user to use latest browsers and update them. Also advised them to clear their browser cache. I will now clear your form cache.

Thank you.

Answered by
kauseway
on February 05, 2015 at 03:13 PM

Thanks for the reply. My faith in using this is really starting to get shaky.

On top of that I once again have experience the problem where I use condition wizard to update a field. The field has been erased!

Example the In area field had Yes or No depending on the zip code and that is gone.

Calculation fields get erased and stopped working and I have to rebuild. This has happened multiple times. Is this a problem with jotform or what?

I know I did not delete these fields.

Answered by
kauseway
on February 05, 2015 at 03:18 PM

Ok I started to fix all the empty fields. But now I am stopping. All the condition have been deleted. I need this escalated to top support and an answer as to why all the conditions are now missing. I cant use the forms in our business if randomly breaks for no reason.

JotForm Support

Answered by
Jan
on February 05, 2015 at 03:34 PM

I need to moved your inquiry on another thread so that we can assist you properly.

So it doesnt show up. Or its cut off or it was showing all the fields. I dont have a pic of it showing all the fields and right now I unhide them to work on this. But why does it load this way? What do I need to do to ensure 100% reliable loading of this form?

Answered by
Ben
on February 05, 2015 at 05:30 PM

I presume that it might be caused by the script under the iframe code, but removing it would stop it from resizing when needed.

As you can see I have simply added the min-height CSS property. What it will do is force the iframe to be shown in at least that amount of space so if you see it cut off at some point, it is not caused by the iframe code.

Now the other image: https://www.dropbox.com/s/ac6k1spm7tnkqas/book%20error%202.PNG?dl=0 shows a different type of error which can be caused if you refresh the browser window 2-3 times, or just quickly, stopping its loading, but do let us know if you are being shown this icon even when you are visiting your website for the first time (not a refresh).