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Shop policies

Last updated onFebruary 3, 2011

My name is Kristen, and my jewelry features the finest materials available - sterling silver, gold-fill, top-quality fresh water pearls, Swarovski crystals and precious and semi-precious gemstones. I love what I do, and hope that it shows through the design and craftsmanship of my work. With nearly a decade of experience, I strive to create jewelry that is not only fashionable, but lasting. Each piece is hand-crafted individually with care, and shipped directly from my hands to yours.

I live and work in the New Orleans area, but my jewelry has been featured in boutiques all along the Gulf Coast. Katrina caused us to close up shop for a while, but the studio is now re-opened and better than ever!

Accepted payment methods

Money Order

Returns and exchanges

I do my best to provide an accurate description and clear pictures of each and every piece, but keep in mind that color can vary from one monitor to another. Also, many items are shown enlarged, so please be sure to check the description for exact size and measurements. That being said, my ultimate goal is to provide you with a piece of jewelry you love to wear. If, for whatever reason, you are not 100% satisfied with your order please let me know as soon as possible. I will work to get you another item, or arrange for a refund if neccessary. Only unworn items may be returned, within 14 days of delivery. Custom orders and shipping fees are non-refundable. Please do not return items without emailing me first.

Payment

While PayPal is my payment method of choice, I have been known to take money orders and even personal checks, with the understanding that items do not ship until the payment has cleared.

I (of course) prefer that items are paid for immediately after purchasing, but do understand that there are times when a buyer may need to wait a couple of days - like when you MUST have that new pair of earrings, but payday is still 3 days away (who hasn't been there!). Just convo me. Let me know the situation and we can work something out. HOWEVER, I have had situations where a buyer purchases and then dissappears. If I don't know your intentions and you don't reply to my convos/emails, the sale will be cancelled after 4 days.

Shipping

Domestic: $2.50 for the first item ($1 for each additional) via USPS first class with Delivery Confirmation is the "default" shipping. If you'd prefer a different shipping method, just let me know before completing the purchase and I'll adjust the shipping costs accordingly.

International: $4.00 for the first item ($1 for each additional) via first class parcel post. This is my best estimate - occasionally, depending on destination, a package may actually cost less than $4 to ship. If this is the case and the difference is considerable, a refund will be issued. If actual shipping charges are more than $4, I pay the difference!

In most cases packages are shipped within 1-3 days. Of course, delays do occur from time to time - especially around the holidays. Keeping this in mind, a personal order confirmation will be e-mailed within 24 hours letting you know the expected processing time on your order. Once shipped, you will receive a second email, complete with package tracking information (if applicable).

Additional policies and FAQs

Each item is carefully tucked into an anti-tarnish jewelers pouch, and shipped in a padded envelope. Silver pillow boxes and ribbon can be shipped flat alongside the jewelry at no additional charge, or if you prefer, your jewelry can be "wrapped" in one of our polka-dotted or holiday gift tins and ribbon ($2.00, available in store).

There is no extra charge for direct shipping, simply let us know in the comment box provided at checkout - we'll even attatch a gift card if you'd like, just tell us what to put on it!

I am happy to work with you to create unique accessories for any occassion (in fact, many of my earliest pieces were custom bridal sets). Just convo me and let me know what you had in mind and when you need it by, and I'll be in touch within 48 hours. Please understand, however, that every piece is hand-crafted, one at a time, by one person - I can not always promise rush service on custom orders, so please plan accordingly.

Feel free to look through my sold items too, see something you like - just convo me and I'll reproduce it for you based on the availability of materials.

Most items can be lengthened/shortened, altered, or special ordered to suit your needs. Pricing will depend on the piece and type of alteration - please send me a convo stating your needs and I will let you know what I can do.

Care ::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
The best thing you can do to keep your jewelry, any jewelry, as beautiful as the day you bought it is to take care when wearing it. Hair spray, perfume and lotions can damage certain stones, dull pearls, and speed up the tarnishing process. When getting ready, be sure to put your jewelry on last to minimize exposure to these harmful chemicals. Swimming pools and hot tubs are two more dangers, as the harsh chemicals added to the water can ruin delicate stones and turn silver black. That being said, sterling silver will naturally tarnish on its own, in time. The bring back the shine, I recomend using a treated polishing cloth like the one available in my store.