Thursday, January 2, 2014

The name cannot be resolved. The Name cannot be matched to a name in the address list.

I have worked on Mailbox Profile connection issue which is
Unknown Issue on the regular practice, which makes me more curious to
understand to resolve the issue and finally I have resolved it J. So I alleged to share with you for
future reference.

Error Message: - The name cannot be resolved. The Name cannot be matched to a
name in the address list.

Problem Statement: -

The
default solution is navigate to the user’s account on the Exchange Server and
make sure that the checkbox is not checked “Hide name from address list”.

This solution could work for some, but as Exchange
administrators we found this too basic. But in our scenario it’s not hidden
from GAL and user able to access the mailbox via Webmail.

Let’s take a deeper look at the error message “Name cannot be
matched to a name in the address list”, usually Microsoft errors are generic
error codes, such as object cannot be found0X000, error 1253 etc.

However, there is no numbered error. In our experience, this
error message is stating that the user cannot be matched in an address list.
Now here comes the strange part:

How can a user not match an address list when Outlook hasn’t
even made a connection to an Exchange server to check if that user exists or not?

The reason why the error message is generated is that – there
are address list traces Exchange Legacy DN in AD which get mismatch with
Exchange DN,

Therefore failing with the error “Name cannot be matched to a
name in the address list”.

Troubleshooting
Steps: -

1.Checked the user mailbox MAPI Connectivity through Exchange
Management Shell which get passed without any error message.

Test-MAPIConnectivity -Identity "LBolden2@learnexchange.com"

MailboxServer
Database
Result Error

------------- --------
------ -----

EXCH007
DB07
Success

2.Checked user mail flow inbound/Outbound it give the impression
be to working fine,