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This is more of a criticism of GOG as I am not quite sure if it is worth sending them a email.

I am a massive, massive GOG fan but I have sent a message asking for some support help when it came to Startopia, I added a picture of a problem and my DxDiag file. This was about a week a go (give or take).

So I was wondering, what is the average respond time for GOG when it comes to support?

On the sub forums, from my experience, there is a throng of good hearted helpers that are ready to share their esperience and/or help you solve your problems. On the GoG staff side, wait until after the WE, and from what I heard they're reliably ('dat a wurd?) quick.

This is kind of a repeat of a previous post but the GOG staff does have a pretty nasty back log whereas whenever I post a question in here or a game specific thread I usually get a reply within an hour depending on the game. Startopia is REALLY popular so I would imagine it wouldn't take long for one of us to help you out.

Laser: This is more of a criticism of GOG as I am not quite sure if it is worth sending them a email.

I am a massive, massive GOG fan but I have sent a message asking for some support help when it came to Startopia, I added a picture of a problem and my DxDiag file. This was about a week a go (give or take).

So I was wondering, what is the average respond time for GOG when it comes to support?

The response time is usually 72 hours. I suggest you ping 'em again, since that's unusual.

Laser: This is more of a criticism of GOG as I am not quite sure if it is worth sending them a email.

I am a massive, massive GOG fan but I have sent a message asking for some support help when it came to Startopia, I added a picture of a problem and my DxDiag file. This was about a week a go (give or take).

So I was wondering, what is the average respond time for GOG when it comes to support?

The "Technical issues with games" tickets are especially troublesome, therefore response times are typically extended, as Trevor mentioned. A week is extremely unusual, though. I researched this case and your ticket was flagged as "for further review" because we didn't have a solid answer or you at first, and we couldn't give it a closer, more time-consuming, look very quickly because of a backlog of post-weekend tickets. Unfortunately we didn't manage to get back to your ticket before the weekend.

While I can't comment with any certainty whether or not the delay could have been avoided, however not letting you know about the imminent delay was inconsiderate, and for that I sincerely apologize.

Reviewing your forum posts gave us a clue, so you should expect a reply from one of my colleagues shortly.