SmartParker

Frequently Asked SmartRider Questions

If you’ve registered your SmartRider and it’s lost or stolen we can transfer your remaining balance to your new card. Unfortunately there’s no protection for unregistered cards. Make sure you let us know as soon as you notice it’s gone so we can hotlist it. For more info go to Lost or Stolen Cards.

At the start and end of each journey, place your SmartRider card over the picture of the card on a card reader on the bus, on the ferry or at the train station. A beep and green light confirms a successful tag on or tag off. When you tag on, the card reader will display your remaining balance. When you tag off, the card reader will display the amount of the fare deducted and your remaining balance. For more information go to Using SmartRider.

If you’re a primary or secondary school student you can use the Student SmartRider. You’ll get the student fare for any journey Monday – Friday during the school year and concession fares on the weekend and during the Christmas school holidays.

Autoload enables a direct debit to be made automatically from a nominated bank account or credit card to your SmartRider when the balance on your card falls below the low-value threshold of $6 for standard users and $3 for concession users. Register for Autoload through My Account

A pending action is a change/update that is waiting to be applied to your SmartRider.

Your SmartRider stores information including your concession status, Autoload status and card balance. When we need to update this information, a pending action is created so that the information on the card can be updated.

Pending actions are generally available to your SmartRider the day following their creation, except BPAY which can take several days to become available. For example if you activate Autoload online through My Account today Autoload will be available to be applied to your card tomorrow.

In order to update your card with this new information you are required to tag on. We recommend that you travel within a week of the pending action being created. Alternatively, if you do not need to travel, you can tag on, wait 15 seconds, and then tag off (preferably at any train station).

This will ensure that the update is applied to your SmartRider. If you do not travel/ tag on in the first week, or if it has been over two weeks since you last used the card, it is possible that the pending action will not be applied to your SmartRider on the first try. If this is the case you will need to travel or tag your SmartRider on and off over two to three consecutive days.

Please contact the Transperth InfoLine (13 62 13) if you have trouble applying a pending action.

Transperth provides public transport services for the Perth metro area