Contact Info

Rackspace Hosting, Inc., through its subsidiaries, provides cloud computing services and managing Web-based IT systems for small and medium-sized businesses and large enterprises worldwide.
The company’s focus on the managed cloud separates the company from the big providers of unmanaged, commodity cloud computing, who provide access to raw cloud infrastructure and then expect customers to do everything required to operate that infrastructure, as well as the many complex tools and applications that run on top of it, including data engines and e-commerce platforms.
The company has developed specialized skills in the most popular cloud tools and applications, as well as in cloud infrastructure.
Product Categories
The company offers a portfolio of integrated IT solutions for common business needs, including for ecommerce, Web content management, Website hosting, data services, office mail and collaboration, and private clouds. The company also offers advisory services for technology strategy, security and compliance, application assessment and migration, and DevOps automation.
The company offers its solutions across various IT form factors, including multi-tenant public cloud, dedicated single-tenant servers, private cloud, and hybrid cloud. The equipment (servers, routers, switches, firewalls, load balancers, cabinets, wiring, etc.) and software required to deliver services is typically purchased and managed by the company.
Public cloud refers to multi-tenant pools of computing resources delivered on-demand over the Internet. Virtualization and other cloud technologies allow the company to effectively provision and manage pools of computing resources across a large base of customers and deliver more resources to businesses when they need them. The company offers Cloud Servers for computing, Cloud Sites for Website hosting, Cloud Block Storage and Cloud Files for storage, Cloud Databases for hosting MySQL instances, Cloud Backup for file protection, Cloud Load Balancers for traffic management, Cloud Monitoring for infrastructure control, Cloud DNS for domain management, Cloud Networks for security enhancement, and Cloud Applications, which includes email, collaboration and file back-ups.
The company launched OnMetal, which provides customers with a scalable solution that combines the performance and security of single-tenant servers with the agility and API addressability of the multi-tenant public cloud.
Dedicated cloud refers to IT services that the company provides on a server or servers reserved for a specific customer. The company’s basic support level for this service frees the customer from the burden of managing the data center, network, hardware devices, and operating system software. The company provides a customer management portal and other management tools. The company also offers higher support levels that assume more cloud management tasks, including for popular applications. The company offers private clouds powered by VMware, Microsoft, and OpenStack.
Sales and Marketing
The company’s service suite is sold via direct sales teams, through third-party channel partners and via online ordering. The company’s channel partners include management and technical consultancies, technology integrators, software application providers, and Web developers. Online sales occur via online stores located in the relevant sections of its Website.
Customers
The company serves approximately 300,000 business customers, including a majority of the enterprises in the Fortune 100, from its data centers on 4 continents.
Research and Development
As of December 31, 2014, the company incurred $117.0 million of research and development expenses.
Intellectual Property Rights
The company has patents issued as well as patent applications pending in the U.S. and the European Union. The company has trademarks registered or pending in the U.S., the European Union, and various countries in Asia, South America, and elsewhere for its name and certain words and phrases that the company uses in its business.
Competition
The company’s major competitors in managed cloud include HP, IBM, and other large telecom companies.
History
Rackspace Hosting, Inc. was founded in 1998. The company was incorporated in Delaware in 2000.

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