Web Development and Managed Services for Government

As a longstanding Government Solutions provider, Microassist has served as a trusted enterprise technology partner for a variety of Texas state and local government organizations in need of custom web solutions that include design and development, hosting, content management, application development, maintenance, training, and support, business tools, and other technology services.

Services covered under this Web Development and Managed Services contract include

Microassist staff includes experienced project managers, project analysts, web application developers, network engineers, technical writers, graphic artists, quality assurance and instructional design specialists. Services can be contracted under a fixed price statement of work or hourly contract. All work performed under statements of work are evaluated for 508 and TAC 206 and 213 compliance.

Microassist’s Web Application Development Division provides custom design and integration services developed for accessible web-based applications, including mission-critical database driven sites and/or open source and elearning solutions. Microassist’s custom developers are top-notch in analyzing customer requirements, designing real solutions using its rapid prototyping approach to design, developing applications and implementing final products. Microassist works together with the Texas Department of Assistive and Rehabilitative Services personnel to make certain that web applications and elearning solutions are compliant.

Accessibility

It is a company-wide belief and an entrenched part of the Microassist culture that accessibility is more than a simple checkbox to meet a requirement. We are passionate about making all products usable by people with no vision, limited vision, hearing challenges, and mobility challenge, and we provide strategies for cognitive awareness design. Microassist helps our customers understand the accessibility issues related to their unique circumstance.

Microassist’s staff members, which include analysts, developers, technical writers, instructional designers project managers, and quality assurance personnel, are fully versed in accessibility guidelines as they relate to their work. Microassist offers a suite of accessibility services ranging from accessibility training to product evaluations and analysis to product development consulting and remediation.

Learning Management System (LMS)

Microassist’s Training Division offers leading-edge instructional design products to the State of Texas. With the surge in state agency online training, Microassist facilitated this demand with a low-cost, high-value LMS service. Using open source technology with no per user or per CPU fees, Microassist provides an infrastructure capable of training thousands of students simultaneously and offers a wide array of LMS and web-based training solutions. By using well supported and Section 508-compliant solutions, Microassist can offer our customers robust systems with:

No Hidden Costs – No per user/per CPU/per course fees

Project Pricing – Cost is based on the customer’s individual LMS configuration, instructional design and service needs.

Easy Transition – Our customers own the work product. Our services are focused on assisting in instructional design, site configuration, custom coding and hosting. The customer may transition the work product in total in-house or to another hosting facility in accordance with the hosting agreement.

Maintenance, Training and Support

All package levels include a course on content management and reporting. Additional custom training options are available.

The customer and Microassist will agree on a long-term maintenance plan. In general, Microassist will retain responsibilities for server and database maintenance including the application of service packs, database optimizations and backups. The customer generally retains authority over content. Support is generally bundled into service class.

Web Content Management Systems (CMS)

Microassist helps its customers achieve a high level of program success with the necessary content management applications that best meet their needs. In this, Microassist provides content and data assessments, transfers, development and deployment, content management solutions, project management, statistics tracking and technical writing services.

Content management systems keep track of every piece of content on your website, much like the way your local public library keeps track of books and stores them. Content can be simple text, photos, music, video, documents, or other website assets.

As part of its CMS services, Microassist offers Content Assist should the agency prefer to delegate the data entry task. This can include making documents, presentations and other electronic media Section 508 and TAC 206/213 accessible.

Microassist offers a complete package of solutions for ensuring web planning, implementation, hosting and management, and maintaining web application security. We’ve helped a variety of customers, from those with small eCommerce sites to organizations with the highest volume sites in the country, secure their web applications.

Domain Name System (DNS) Management

Microassist will assist in setting up and managing the name registration and domain name hosting for your website. Options include name registration, commercial hosting, SSL key registration, and code signing. The Microassist hosted DNS service is available for projects requiring advanced DNS support such as Reverse IP Lookup and other features not widely supported.

Turnkey Solutions

The finished site is ready to use and includes application code development, component installation, database configuration and website deployment. Other processes necessary for the initial and ongoing product operation are defined within the statement of work.

Contract Information

Please visit the links below for more information about our contract, or DIR’s website.

DIR Contact

Warranty Information

The following warranty is provided for Microassist’s Web Development and Managed Services through this contract:

The Customer has 30 days from the date of deliverable invoice to inform Microassist of its determination that Microassist has made errors in the completed deliverable. Customer will immediately inform Microassist of the Customer’s determination. Microassist shall make such corrections and revisions as are necessary so that the unacceptable in-scope deliverables are satisfactory to Customer and shall be corrected without cost to Customer. Correction is limited to rework of the unsatisfactory in-scope work without change(s) to the original specifications and without regard to the amount of the effort expended on the original deliverable. Because of the nature of the services provided, Microassist does not offer a return policy, but will warrant deliverables according to the provision above.

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As one of Central Texas’s most experienced software education centers, a primary training vendor for the State of Texas, and a Microsoft Certified Solution Partner, Microassist has successfully worked with clients in fields ranging from advertising, real estate, law and politics to state and government agencies.