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***PLEASE READ THROUGH ALL DIRECTIONS HERE***PLEASE NOTE: Our official cutoff date for guaranteed Father's Day delivery is May 19th. Orders placed after 5-19 will be put on our waiting list, and will be completed in the order they are received. We will do our very best to get as many orders out as possible... we work like crazy people during the holidays! If you have questions for us, we will do our best to get back to you asap, but please remember to read through the directions that are included in the item descriptions before sending a message... and PLEASE include the date of your order, if you're already on our list!

Don't forget that we would be happy to ship directly to the gift recipient, and no time is a bad time to give a gift that is sure to bring joy to whoever your loved one is... who doesn't love pictures of their favorite people- young, old or FURRY!?! ;)

OUR NORMAL TURN AROUND TIME IS 3-4 WEEKS… if you need your order sooner, please message me! We can almost always accommodate requests, but there may be a rush fee, depending on the timing.

ORDERING INSTRUCTIONS: All of our items are custom made, so there’s no need to request a custom item, if you already know what size you’d like. Our pricing is based on size and the amount of wording (one letter as part of a set, name/phrase/date, etc., or a poem).

1- PURCHASE- Please add the item(s) to your cart- Etsy will automatically combine the shipping- and complete your payment. If you’d like to use a credit card, please choose PayPal as your payment option- you do not need to have a PayPal account to complete your order. Please make sure the shipping address is correct when you make the payment and if you’d like us to ship directly to the gift recipient, you can add their address before processing the payment as well.

2- INFO FORM- Once the payment is made, you will receive the info form in the message to buyer portion of your Etsy receipt (via email). This is where you can add your color choices, wording, special instructions and any other details. Please be sure to confirm the shipping address, and let us know if the address on the form is different from what is on your PayPal payment. There’s also a space for your requested delivery date. You will be asked to EMAIL this form and your photos to us. Please do not send them through the Etsy conversation.

3- CONFIRMATION- We will confirm receipt of your photos- usually within 24 hours. If you have not received this confirmation within 3 days (we try to take the weekends off- but that rarely happens!), please email us.

4- PROOFS- We will send proofs for approval or changes. Sometimes proofs take up to three weeks, depending on the time of year. If you have not received your proofs 5 days before your requested delivery date, please email us.

5- SHIPPING- We always ship via 2-day Priority Mail- this does not necessarily mean 2 days though, and we do our best to ship asap, but if you’d like your order guaranteed to arrive in one or two days, the only option is to upgrade to Express Mail. We would be happy to send an additional invoice to cover the price difference. You will receive the tracking info from PayPal shipping as soon as I print your label… this will go to the email address associated with your PayPal account, or whatever you entered when you made your payment. If you do not receive the tracking info, just send me an email, and I will forward it to you.

6- PROBLEM- if there is ever a problem with your order, please contact us, and we will fix it right away. It is rare, but mistakes happen! ;)

7- LOVE YOUR ORDER- please share our business with your family and friends, and if you want to post a photo to our Facebook page, please feel free! We love our customers, and love to see photos! https://www.facebook.com/wastenotrecycledart/