Lost Access to an Account

If you have Semaphor installed on more than one device, you can re-add any devices from within your user profile. On the device you wish to add, choose "Sign into Semaphor", then click "Add This Device".

On the device where you already have Semaphor installed, open your User Settings by clicking on your Avatar, then click Devices. Under Devices, click "Add Device". This will display a Semaphoric code.

On the device you are adding to your account, scan the Semaphoric code. As soon as Semaphor registers the code, your device will automatically be added to your account.

If you do not have access to a camera on the device you are adding, you can use your Recovery Key instead. On the device you are adding, click "Sign in to Semaphor", then click "Use Recovery Key". On the next screen, type your username or email and the Recovery Key you had previously saved.

If you didn’t set a recovery passphrase, or if you don’t have more than one device on your account, you will have to create a new Semaphor account. Without either of these options, there is no way to recover your account.

Next time, make sure to set a recovery passphrase and store it securely! We recommend using a password manager like Encryptr.