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Awesome, friendly, clean, delicious!

I stayed here with my daughter as we met up with our tour group for a ten day trip to India. The tour company, VegVoyages, chose the hotel. It was clean and charming. It is a metro ride away from Central New Delhi. We were able to walk to the metro. We ate at the restaurant several times. The food was delicious ! The room was not large but it suited us very well, even when a friend met up with us. I highly recommend this hotel !More

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Stayed: January 2016, travelled with family

Ask PocahontasTraveler about The Fern Residency Gurgaon

2 Thank PocahontasTraveler

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

FernResidencyGurgaon, General Manager at The Fern Residency Gurgaon, responded to this reviewResponded 15 June 2017

Dear Guest,

Thank you for taking the time to write your review for our property, your comments are very much valued. We really appreciate your comments regarding our customer service and food quality.

We, At Fern Hotels, always try our best to deliver the best of quality in terms of food and services, which our guests expect from us.

Thank you again, and we look forward to seeing you on your next trip to Gurgaon!Best RegardsShatrughan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

All reviewssec marketkingdom of dreamsbooked directlyvery nice hotelhousekeeping staff arehuda city centrenearby arearooms are cleanhome stayvalue for moneyawesome hospitalityhotel is centrally locatedsupport staffcheck in was quickstayed there for daysbusiness tripcomfortable stay

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Stayed here for one night.The location of the hotel is nice in gurgaon. Rooms are good with basic amenities and decent decor. Room Service needs improvement and should be fast. Bf was average and again the service must improve. Check in check out is smooth.All in all a fine option to go for.

Stayed: September 2016, travelled with friends

Ask Shachi V about The Fern Residency Gurgaon

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

FernResidencyGurgaon, General Manager at The Fern Residency Gurgaon, responded to this reviewResponded 15 June 2017

Dear Ms. Shachi,

Thank you for taking the time to write your review for our property, your comments are very much valued. Please accept my sincere apology regarding the problems you faced in services. I assure you the best of improvement in customer services.

We, At Fern Hotels, always try our best to deliver the best of quality in terms of food and services, which our guests expect from us.

Thank you again, and we look forward to seeing you on your next trip to Gurgaon!Best RegardsShatrughan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

The hotels in gurgaon have a lot of competition these days owing to the price wars among booking sites but service here was awesome. Stayed for a night only and was satisfied. Room service was pretty decent and quick, could take in modification requests and also Breakfast spread was good and delctable. Overall experience was positive and would love to stay again.

Stayed: August 2016, travelled on business

Value

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Service

Ask thisisankit about The Fern Residency Gurgaon

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

FernResidencyGurgaon, General Manager at The Fern Residency Gurgaon, responded to this reviewResponded 15 June 2017

Dear Mr. Ankit,

Thank you for taking the time to write your review for our property, your comments are very much valued. We really appreciate your comments regarding our customer service and food quality.

We, At Fern Hotels, always try our best to deliver the best of quality in terms of food and services, which our guests expect from us.

Thank you again, and we look forward to seeing you on your next trip to Gurgaon!Best RegardsShatrughan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

I stayed this hotel from 27.07.16 to 29.07.16, This is a good hotel to stay for smaller business trip, room was clean & tidy, staff behaviour was good, complementary food was good with variety of items. The only things I noticed that lighting facilities in common areas/passes need more brighter lights.

Room Tip: Higher floor with front side rooms are better

Stayed: July 2016, travelled on business

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Service

Ask NABAJIT280 about The Fern Residency Gurgaon

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

FernResidencyGurgaon, Director of Sales at The Fern Residency Gurgaon, responded to this reviewResponded 28 August 2016

I have stayed at Fern more than just a few times. I have been there for weeks straight, and each time I went back and stayed there, the experience was comforting and refreshing. Especially, because of Rahul who'd greet me every morning at the Front Desk. The entire staff at the hotel was great at that time, but there's one thing that hasn't changed at all. That's Rahul. Still there, welcoming as ever and always ready to be of help..to make your stay more and more comfortable. If you ever need anything at Fern Residency, Rahul is the man. He will take care of it. I haven't been there in a while, I think I will now. Cheers!

Stayed: December 2015, travelled with friends

Value

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Service

Ask a question about The Fern Residency Gurgaon

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

FernResidencyGurgaon, Director of Sales at The Fern Residency Gurgaon, responded to this reviewResponded 4 August 2016

The hotel is a smaller business hotel in the area. The rooms are clean and tidy but a little small. The staff is not top of the line. Overall, nothing wrong with a short stay here but the other options around this hotel would be better value for money.

Stayed: July 2016, travelled on business

Ask RajR000 about The Fern Residency Gurgaon

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

FernResidencyGurgaon, Director of Sales at The Fern Residency Gurgaon, responded to this reviewResponded 4 August 2016

Dear Mr. Raj

Thank you for feedback. We have let the housekeeper know of your experience and have taken corrective action to ensure guests receive a perfectly clean room at all times.

we have raised your experience and promise to improve the training of our masseurs and managers.

Please continue to fill the comment cards and also share your experiences with managers as it the best way we hoteliers can receive constructive and direct feedback as a means to improve our services.

We look forward to your visit again.

Best Regards

Shatrughan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC