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Ruckus Wireless offers quality, knowledgeable and responsive worldwide support. Ruckus has a new support offering branded "WatchDog": to better meet customers & partners most demanding needs and increase their ease of doing business.
Ruckus offers 3 WatchDog support options:
* Partner WatchDog Premium support is purchased by Ruckus qualified VARs who provide level 1 & 2 support.
* WatchDog Premium support can be purchased by customers from authorized partners. Support is directly provided by Ruckus.
* WatchDog AP Advanced Hardware Replacement is a separate support option that can be used by either customer or partners requiring advanced replacement.