The 3-year Advance Exchange Service for ScanSnap iX500 Scanner from Fujitsu provides a replacement scanner within 1 business day when technical support cannot find a solution. Fujitsu sends a replacement unit via an overnight shipping service even before they receive the broken scanner, ensuring minimal downtime. The replacement unit is sent via overnight shipping and is sent out the same day when the request is received by 2 pm PST, or else on the next business day for requests received later. This Advance Exchange Service is available in all 50 states and service includes parts, labor, and shipping costs associated with the replacement.

Fujitsu cross-ships a replacement

Replacement unit is shipped the same day for requests received by 2pm PST, or else on the next business day for requests received later