Your key responsibility will be making sure our customers are getting the most value out of our products and services. You will achieve this by developing and maintaining strong relationships with customers and working closely with them to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

Roles & Responsibilities

Own the relationship with customers, including: Increasing adoption, ensuring retention, and satisfaction

Manage the on-boarding process for new customers

Build and maintain great relationships with key accounts

Develop a deep understanding of the customer goals and challenges, offering best‐practice advice and presenting available solutions

Help solve issues via email, live chat, or phone

Identify upsell opportunities and work with sales team to present our product offering to all relevant audiences

Develop a deep understanding and become an expert on the product and its features

You bring 5+ years of experience in Customer Success, Account Management, or Customer Service/Support roles, preferably in the technology/telecommunication industry with at least 2 years of management/leadership experience; previous experience in payments is a big bonus.

You are fluent in English and Arabic

You are self-driven and highly motivated to pursue a career in a young dynamic and growing company

You have a high sense of work ownership

You have excellent analytical and conceptual skills and your working style is pro-active and result oriented