Reach IKEA Executive Customer Service

By consumerist.comSeptember 5, 2007

For some consumers, it seems IKEA wants them to also build their own customer service. But hex wrenches can’t effect a warranty repair. If calling the general customer service number doesn’t help you out, these methods may help you lob your issue into their laps.

Connect to IKEA US Customer Relations Manager Office and also pull up a company directory that goes off of the first three letters of the last name: 610-834-0180Email addresses for US top management. The four letter system may work for other employees, or firstname.lastname@memo.ikea.com. Try both.

So frustrated with Ikea – my mom bought a mattress – sales person said sure it can be returned – she thought it was awful – went back – paid even more – again never was told it is only returned for store credit – and only on another mattress. Now she is stuck – horrible bed – not enough money to buy another one – and customer service was dreadful. How can this company stay in business – especially in this economy when so many people seem to have voiced so many complaints?