Refund Policy

Any Questions?

Your subscription includes an activation code for a single
production database, access to our bug fixing service, security
advisories (2 weeks before their public release) and access to our
database upgrade service. You will find a more complete description
of the included services in the Odoo Enterprise Subscription
Agreement (link on the right of this page).

The Subscription code can only be used for a single database.
You can deactivate older databases from your subscription management
page if you wish, but if you want to deploy more than one database
for production purposes, you will require multiple subscriptions.
We advise contacting an account managers in that case, they may
provide you with an offer more tailored to your needs.

Your subscription includes an activation code for a single
production database. If you wish to manage development or testing
databases yourself (and not through an integrating partner),
you can use the free 30 days demo period for Enterprise
databases (by duplicating your production database or creating new
databases when needed, for example).

A user is any active user account with access to the software in
creation or edition mode. This includes the Administrator account
(even if not used) and any technical user you may need (for example
EDI connectors). User accounts without access to these modes (such
as a customer of your e-commerce website) do not count as paid users.