For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.

why is my account not allowing me to access all the money in my account?

I deposited my check from work half of my check was cleared and available and the other half of my check still isn't available to me. I have bills i have to pay but i can't because I can't get to my money.

Catie, Stratford
April 27, 2015 11:06:29 AM

1 person recommended this |
1 Response

In reply to Catie, Stratford

Good morning, Catie! Thanks for writing in and sorry to hear you've encountered some difficulties with your deposit. We'll be glad to provide some direction here.
To review your deposit, we ask that you contact us directly at 888-751-9000, available 24/7. After you connect with our Specialists and after account verification, we would be able to review the cause of any hold on the funds and see how we can help. Please understand that even though we would like to help you directly, because TD Helps is considered an unsecured forum, we do not have access to your personal account information from here to do so.
You are also welcome to visit any TD Bank Store to have your account reviewed in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
If you are enrolled in online banking, you can also send us a Secure Message so that we can review your deposit further. To send a secure message you must first log in to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
We hope this will help, Catie and we look forward to hearing from you soon. Best of luck with this!

Securities and other investment and insurance products are: not a deposit; not FDIC insured; not insured by any federal government agency; not guaranteed by TD Bank, N.A. or any of its affiliates; and, may be subject to investment risk, including possible loss of value.

Data as of March 2018. Comparison of longest average store hours in the regions (MSAs) in which TD Bank operates compared to major banks. Major banks include our top 20 national competitors by MSA, our top five competitors in store share by MSA and any bank with greater or equal store share than TD Bank in the MSA. Major banks do not include banks that operate in retail stores such as grocery stores, or banks that do not fall in an MSA.