Baltimore’s water bill woes persist

One year ago this month, the Department of Public Works (DPW) implemented the BaltiMeter Billing program. Let’s look back on what has happened since. The new monthly billing system made big promises to “ensure customers receive efficient and reliable billing services.” Turns out, the new system has fallen short on delivering any of these promises. Many of the problems endemic within DPW for decades have not been solved and have, in fact, been exacerbated instead.