We guarantee your absolute satisfaction - 100% of the time. Everything listed on our site is unconditionally guaranteed. If you are not satisfied with something, please send it back within 1 year of receipt and we will gladly exchange, credit, or refund the cost of the item. Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has "free shipping" our actual shipping costs will be deducted from your return refund. In addition most of our items carry a restocking fee which will be deducted from your return should you wish to return them.