Refund Policy

Change of Mind Returns

If you are not 100% satisfied with your purchase, you can return the product for a full refund (excluding shipping) for up to 15 days from the date you have received your goods. If you wish to return your goods, please first contact us for a return shipment authorisation and return address in your country. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.

Other Returns

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For example, you are entitled to a replacement or refund for a major failure, such as if a product is faulty or is not of acceptable quality, or the product is not fit for its intended purpose, or the product does not match the sample or description.

Note that we are an Australian Company and that the laws of New South Wales, Australia apply to your purchase.