11.
Issues with Functional
Requirements
Have no
idea what
users need
“Know”
what users
need
Has a
different
vision in
mind
Assumes
that people
read minds

12.
What happens then…
Far away
Abstract
requirements
(law),
general
discussions
Functional
requirements
Actions
Close
???
Completion of
specific
actions
to reach
a planned result
“This is not what
we meant”
Bad
UX

14.
Need to
1. Make people communicate their ideas early
2. Realize the difference between yourself and the user
3. Get the users involved
4. Build a common vision
5. Translate common vision into specific actions when you are
far away from the deadline

32.
E-Service
Far away
Abstract
requirements
(law),
general
discussions
Functional
requirements
Actions
Close
???
Completion of
specific
actions
to reach
a planned result
“This is not what
we meant”
Bad
UX

33.
Before…
Spend more
on fixing bad
UX later
Spend less on
figuring out
what to do
early

34.
New Process and Tools
Define the
„good“
Implement Support
the „good“ the „good“

35.
Future value
Spend more
on figuring
out what to do
early
Spend less on
fixing bad UX
later