Every once in a while, you get an opportunity to have a conversation with someone who has changed the game.

Today we had the pleasure of speaking with accomplished author and IT Industry luminary, Malcolm Fry. Malcolm is globally recognized for his work in ITIL and As host Rick Beaudry commented during today's presentation "Malcolm Fry is taking the fog out of ITIL."

In this Thought Rock Live presentation, Malcolm provides a high-level road map to partial v3 implementation, peppered with some great examples and entertaining stories.