Professional Services Consultant

Company Overview

Every day, Imagine Communications is delivering billions of media moments all over the world — anywhere, anytime and on any device.

Imagine Communications delivers innovative, end-to-end media software and networking solutions to over 3,000 customers in more than 185 countries, including the top broadcast facilities and the most technologically advanced sports and live-event venues. Today, we’re driving an industry transformation by investing deeply in a new generation of media enabled by IP, virtualization, cloud infrastructure and software-defined networks.

At Imagine Communications, groundbreaking work is part of our everyday environment. All our employees play a vital role in our organization, helping the media industry enable instant access to moments that matter. Wherever your skills fit in our business — from engineering and sales to service and support — you’ll find you gain much more than just a job. At Imagine Communications, you’ll gain the opportunity to contribute to the transformation that’s taking place in the way the world is consuming media.

If you’re looking to join a market leader and take your career to the next level, contact us today!

Specific duties include but are not limited to

The Professional Services Consultant will be responsible for contributing to the pre-sales, implementation and ongoing support of Imagine Advertising Management Systems products. This role entails a large amount of client facing interaction ‘Account Management’ and is not just a post implementation support position.

Functional Responsibilities:

Assist in pre-sales activities as necessary

Undertake business analysis services both internally and externally to assist in defining workflows for use of AMS systems in client environments

Communicate ‘ to be’ workflows with client end-users

Configure installed system as per the agreement requirements

Provide end-user support

Be an advocate for the client, build positive working relationships with clients at all levels.

Take ownership of client support requests through to conclusion and ensure regular updates are given to clients on faults and other requests.

Respond to clients in accordance with the terms of their contractual Service Level Agreements.

Coordinate the scheduling and assignment of Imagine resources where necessary to ensure issue resolution.

Manage Statement of Work/Change Control process for changes to Imagine scope of work according to procedures to be mutually agreed.

Provide analysis to Product Group on product improvement opportunities.

Ensure documentation is prepared to required standards and delivered to clients in a timely manner.

Undertake training of internal and external clients in the use of Imagine products and business tools.

Provide billable services such as user training and support on-site implementations.

Guide clients on adapting their workflow and practices in order for them to be better positioned to exploit the existing functionality contained within Imagine products.

Participate in the post-implementation review process, providing lessons-learned and recommendations for future improvements for the consideration of Imagine and the client.

Such other duties as the management may from time to time reasonably require

Qualifications

Required Qualifications:

Large scale software implementation project experience in broadcast

Knowledge of industry trends and the competitive environment in APAC

Fluent in English

Willing to travel, approximately <10% of the time

Flexible schedule to enable meetings with stakeholders in other timezones

Preferred Additional Skills:

Exceptional problem solving abilities

Great presentation and strong documentation skills

Attention to detail.

Self motivated, result and revenue driven

Strong interpersonal and communication skills

Strong analytical skills

Ability to work effectively under time pressure

Strong business and technical background with an understanding of Imagine AMS products and the broadcasting industry.

Capability to work in a multi-cultural / multi-national environment across multiple timezones