Network Operations Center

Our Network Operations Center (NOC) is like nothing else in the industry. It’s a fully staffed, state-of-the-art facility that operates 24/7, so we can manage who is on our sites, monitor what’s going on, and if problems arise—respond quickly.

For towers

We manage approximately 40,000 towers and rooftop installations and provide the following services:

Network and systems monitoring:

Tower lighting systems

Microwave & backhaul networks

Power systems

Hazmat reporting

Round-the-clock network management:

Disaster preparation & planning

Incident management & analysis based on FEMA protocols

Trouble ticket tracking

Technician and service personnel dispatch

Escalation and customer notification

Tower NOC support

With our commitment to service, you can count on our tower customer support by calling (800) 788-7011 or emailing NOC.NOC@crowncastle.com.

For small cell solutions

We manage nearly 25,000 small cell nodes and 2,500 access points and provide the following services and solutions: