Pros: The staff at Alamo in Belize City was professional, helpful and personable. They were the best part of my experience with Alamo. We became well acquainted as I was there the first day of my trip, the second day of my trip and the fifth day of my trip.

Cons: Right from the start, the car that I had reserved is not what I received. As a disabled veteran with bad knees, it was very uncomfortable for me to drive the Kia Soul that they gave me. I asked when they would have something different and they told me to come back the next day.
The following day I was in a Ford Escape. I drove the Ford for three days and on the third day the Low Tire Pressure light came on. When I got out to check I saw that I had a flat tire on the rear driver side. As I changed the tire on the side of the road I saw that there was steel thread showing on the inner edge of the flat tire. I decided to look at all the tires and found that the other rear tire also had steel thread showing as well. This upset me as it put my two-year-old, my wife and me in danger. there is no reason a car should ever leave a lot in that condition. The flat occurred 30 miles west of Belmopan which is an hour and a half away from Belize City. We never made it to our destination (San Ignacio to see the ruins) instead it was a wasted day of a vacation that we had been looking forward to for some time. I limped the car back to Belize City on a doughnut and a bad tire as I did not want my family sitting on the side of the road for an hour and a half. The crew at Alamo was apologetic and gave us a Ford Explorer which was very nice and had decent tires (we checked). I spent more time thinking and dealing with the rental car agency than I should of. I am upset about my family having been put in danger due to worn and unsafe tires and upset over losing a day of vacation. I am so upset in fact that I am writing this 30 minutes after walking in the door from the airport. To reiterate, lovely people but it took multiple tries to get it right.
Leo Barahona

6.0 Good

30 Nov 2015

Drop Off and Communication

Pros: It was great to get an automatic vehicle with all-wheel drive for the rate.

Cons: The communication was difficult. Scheduling an after-hours pick-up and drop-off is not the easiest thing to do given their hours of operation. Many flights arrive and depart outside of their operating hours.

10.0 Excellent

6 Dec 2015

Great choice for Belize!

Pros: Great car - we got a Kia SUV which made it easy to navigate the roads.
Also--when we returned the car in Belize city, they gave us a ride to the water taxi!

8.0 Excellent

7 Jan 2016

Most expensive car rental

Pros: the people at the counter

Cons: 600.00 for a mediocre ford escape for 8 days is steep

10.0 Excellent

29 Feb 2016

Great service!

Pros: The service reps at both pickup and drop off were very friendly, professional and helpful.

4.0 OK

2 Mar 2016

Cons: Alamo doesn't seem to have any of their own cars and pass you off to a local company called crystal who jacks up the price on you its not a huge amount but it's defiantly a shady operation there.

9.6 Excellent

24 Apr 2016

Pros: staff was very helpful. happy to upgrade to larger vehicle; the one they had set aside for us was too small.

9.6 Excellent

3 May 2016

Problem-free and reasonably priced

Pros: There was no wait to pick up our car, the desk clerk was efficient and didn't try too hard to upsell us, we had our choice of vehicles, and returning the car was smooth and easy.

10.0 Excellent

18 Aug 2016

Excellent!!!

Pros: Fast service, fine auto, convenient. Most impressed with Rental Agent Elita. She was very professional, extremely competent and, couldn't have been more personable. I have rented autos in many places but, never had a better experience than this one.

9.6 Excellent

26 Aug 2016

Everything good!

Pros: Right there at the airport. Excellent service on check in, car was great, fast easy return.

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