headspace is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services. headspace welcomes all
people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity.

Information & support

For young people

Learn about mental health, or if you need support, get in-touch with someone who can help.

headspaceBankstown

Please Note

Office hours are:

Mondays & Thursdays 9am-5pm (closed between 12-1pm).

Tuesdays & Wednesdays 10am-6pm (closed between 1-2pm).

Fridays 9am-4pm (closed between 12-1pm).

We are closed over the weekend.

About

headspace Bankstown provides information, support and services to young people aged 12-25, and their families and friends. We can help with mental health, general health, alcohol and other drug services as well as employment support. Simply phone or email to arrange an online appointment with one of our staff.

Centre update 23/03/2020: The health & wellbeing of young people and their families is our top priority. In response to COVID-19 and minimising person-to-person contact, we have officially taken our headspace centre online. We are available during our business hours through telephone, emailing and video-based platforms. Check our contact section to get in touch with us or call our temporary mobile; 0429 978 840.

Please Note

Office hours are:

Mondays & Thursdays 9am-5pm (closed between 12-1pm).

Tuesdays & Wednesdays 10am-6pm (closed between 1-2pm).

Fridays 9am-4pm (closed between 12-1pm).

We are closed over the weekend.

headspace Bankstown is operated by Flourish Australia.
All headspace services are funded by the Australian Government Department of
Health. Administration of funding is carried out by the headspace centre’s local
Primary Health Network, in this case, South Western Sydney (South Western Sydney PHN).

Services

Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.

Workers either on site or linked to the centre who can assist you with any alcohol or other drug issue.

A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.

GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally.

Workers either on site or linked to the centre who can assist you with work or study opportunities.

Centres have a range of programs and activities for young people. Just ask your centre what they have on.

“As soon as I sought help, I suddenly realised that my anxiety was very treatable and that I wasn’t alone.”

More information

What is telehealth?

Although headspace generally provides in-person counselling support, due to COVID-19, and the current climate with physical distancing measures, to ensure we are able to still provide a service to young people, their families and friends, we have transitioned to telehealth services.

Telehealth services consist of any health-related communication via telephone and video conferencing platforms and applications. Instead of in-person appointments, we are now providing online appointments over phone calls and video calls using ‘Zoom’.

Need support but need to stay at home due to COVID-19? headspace is still able to help! We may not be able to see you in person but we can offer you a telehealth appointment.
Telehealth allows you to talk to a headspace counsellor through a phone or video call rather than seeing them in person.
Learn more about telehealth > bit.ly/34kgj1p

As part of headspace Bankstown, we have contributing partners who support our centre by providing other services that young people may access alongside our services.

We would like to acknowledge and thank our contributing partners:

Salvation Army (headFYRST)

Aftercare

New Horizons

South West Sydney Local Health District (SWS LHD)

Black Dog Institute

DAMEC

One Door Mental Health

Canterbury Bankstown City Council

ACON

Mission Australia

Catholic Care - Direct Employment

WISE Employment

Young People

If you are a young person and wish to see someone at headspace Bankstown, you are welcome to email, call or drop in during our business hours to discuss your options.

Parents, Family, Carers and FriendsIf you are the family member, carer or friend of a young person and wish to refer them to headspaceBankstown, you are welcome to call us during our business hours to discuss their options. Please ensure that the young person who you are referring is willing to engage with headspace and is able to attend appointments.Service ProvidersIf you are a service provider, health professional, or from a school and wish to refer a young person to headspaceBankstown, please complete our Service Provider Referral Form. Prior to completing the form, please ensure that you have obtained the young person's consent and provide as much information as possible so that headspace Bankstown's Intake Officer can determine the suitability and the most appropriate treatment options for the young person. headspaceBankstown will contact the young person and inform you thereafter of the outcome of your referral with us.

We recommend that you follow up the emailed or faxed referral with a phone call, just to make sure we've received it.

Our phone number is: (02) 9393 9669.

Please note:headspaceBankstown does not offer crisis or emergency support. If you or someone you care for needs immediate emergency support, please call 000 (Police, Fire, Ambulance), go to a hospital emergency department or call the NSW Mental Health Line on 1800 011 511.

Did you know that at headspace Bankstown we have youth friendly General Practitioners (GP)?Our GPs here are Dr. Kiely Kim and Dr. Rachel Kalman. Please call (02) 9393 9669 to confirm availability if you would like to book an appointment.

We use bulk-billing arrangements here through Medicare so when you visit and use our services, it will not cost you anything and you will not be out of pocket

We have clinicians and psychologists here who speak Arabic, Turkish and Vietnamese.

We use Translating and Interpreting Services (TIS) for all other languages

Our building has wheelchair access and wheelchair parking available at the back of the building (access through Sir Joseph Banks Street)

Reception

Waiting Area

Waiting Area

headspace Bankstown provides youth mental health services to schools and the community in the Bankstown and Canterbury local area.The Service & Community Development Officer is able to provide the following:

- Attend a mental health event and hold a stall- Provide educational workshops on mental health topics- Presentations about our service and referral pathways- Promotional material, and- In service tour where you are able to visit our centre, meet our staff and find out more about headspace Bankstown

The services provided have a health promotion and education focus. We deliver these services to promote positive mental health and wellbeing (please note that these services do not have a medical or therapeutic focus).

Do you have any praise, suggestions and feedback about headspace Bankstown's services or centre?

We'd love to hear your ideas about headspace Bankstown.

You can do this by filling out a quick survey below. It is private and confidential so you don’t have to leave your details, however, if you would like to receive a response from from us, please leave your contact details in the last section of the survey.

Young people 15+ years old can get their own Medicare card by visiting a Medicare office or by calling Medicare on 13 20 11.

This fact sheet and road map explain why young people may need their own Medicare card, and which option and pathway to take for getting their own Medicare card that will suit their needs under difference circumstances.

headspace would like to acknowledge Aboriginal and Torres Strait Islander peoples as Australia’s First People and Traditional Custodians. We value their cultures, identities, and continuing connection to country, waters, kin and community. We pay our respects to Elders past and present and are committed to making a positive contribution to the wellbeing of Aboriginal and Torres Strait Islander young people, by providing services that are welcoming, safe, culturally appropriate and inclusive.

headspace is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services. headspace welcomes all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity.

headspace centres and services operate across Australia, in metro, regional and rural areas, supporting young Australians and their families to be mentally healthy and engaged in their communities.

headspace National Youth Mental Health Foundation is funded by the Australian Government Department of Health. headspace National Youth Mental Health Foundation Ltd is a health promotion charity that has been endorsed as a deductible gift recipient. ABN 26 137 533 843