Telephone - Hotline

A user-friendly control system, good documentation and comprehensive training ensure smooth and trouble-free production. Our experts provide invaluable support especially in the initial phase of your work or if you have new tasks. We are always there to help you find a solution to your problem! Send us the drawing via email and give us a detailed description on the phone to enable a quick diagnosis.If there is a machine fault, we will carry out an initial diagnosis on the phone and discuss the further procedure with you. If necessary, we will send a service engineer to your factory.You can make use of our service hotline fromMonday to Friday, 7 am to 6 pm.

The DATRON service phone number outside normal business hours*

Should you need our assistance outside normal business hours, our support team can be contacted during the following times: Monday to Friday from 6 pm to 10 pm and also Saturday and Sunday from 9 am to 3 pm except on national public holidays and school holidays of the federal state of Hesse.

*Please note that for this support there is a service charge of € 50.00.

If you leave a message and your telephone number with us we will return your call as soon as possible during normal business hours. This service is free of charge.

As a machine customer with a maintenance contract please contact the service phone number provided to you.

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