FAQ

Paywall platform

What is a paywall?

A paywall is a system that restricts access to webpage content without a paid subscription, one-time fee, or other forms of payment. The InPlayer paywall is click-and-pay solution for selling your content online. Our paywall features give your customers greater payment experience and maximise the revenue generated for you. The setup only takes a few minutes and pay-per-view services are live immediately.

How do I activate my paywall app?

Step 1: Login into your InPlayer Account.

Step 2: Go to the Applications Tab.

Step 3: Activate your Paywall app.

How do I activate one-month FREE trial of paywall app?

Step 1: Go to inplayer.com.

Step 2: Log in to your newly created account.

Step 3: Go to the Applications Tab.

Step 4: Click on the slider for the PayWall app. The slider will turn green and the image

“Special Offer 30 days FREE” will disappear.

What setting can I change for my paywall?

Once the Paywall App is added to the video(s) you can set your desired parameters.

Tariffs Tab – here you can set PPV and subscription pricing to your video

Skins Tab – enables you to configure your own look and feel of the plugin.

Geo Settings – choose in which countries your video can be watched.

Vouchers – you can create vouchers for your customers, which will allow them to purchase your video content for discounted prices.

Transactions – enables you to follow and track all transactions made regarding your video/s.

Extended Access – you can grant the user access to a second video by purchasing one.

Currency – here you can change the current foreign exchange rations and add other currencies with which payments can be made

Country – select currency per country (i.e. with which currency customers can pay in each country)

Sales Tax – add exclusive or inclusive tax in the advertised price

Packages – give you the option to create package of videos, and offer it for a certain price.

How do I change the look of the plugin?

There are three different management parts in this section: Settings, Transactions and Manage Video.
Click on Manage Videos button.You will be redirected into a section where you can find all your videos uploaded or you can add new videos.

Step 3: In the Manage Videos section you will be able to see all your videos. Next thing you should do is to add Paywall app to your video(s). Select one video and click on it. You will be able to see details about that video. In order to add the paywall app go to the Applications section and click on the ‘Add application’ button.With one clicking the paywall app will be added to your video.
In order to create vouchers for this video you need to click on the Edit button.Paywall application has different sections: Tariffs, Skins, Geo Settings, Vouchers, Transactions, Extended access, Currency, Country, Sales Tax and Packages.Click on Skins Tab.

Step 4: Customising skins

You can design your Paywall in colours that you desire.You have the opportunity to change the default colours of:

Back button

Next button

Clickable block

Action button

Loader

Screen background

Example:
The process of colours changing goes like this:
Click on the box below Back button with text: #AAAAAA

You will see one pop-up window with colours in-front of you. Select the colour that you want for this button and click on the colourful circle button at the right bottom.
This colour will be saved for this button.
Repeat the procedure for the other fields that you want to change its colours.

On the left down corner of this section you can change the Support URL in the plugin, Logo image and Logo URL.

If you want the changes to affect only this video, then click on the button: ‘To this video’ at the bottom.
If you want this custom skin to be default and to be used for all your videos than click on the button: ‘Use default settings’.

How do I change the video details?

Step 1: Login as a publisher to www.inplayer.com

Step 2: You will be redirected into your publisher control panel. There are three different management parts in this section: Settings, Transactions and Manage Video. Click on Manage Videos button.

Step 3: Select one video by clicking on it.

Step 4: In the right side are listed all the information about your video

Step 5: Click on Edit Details and you will be able to change the data

Step 6: Click on Update changes

How can I add a genre to my videos?

Step 1: Login with your credentials at: www.inplayer.com

Step 2: Go to Control Panel Tab in the navigational menu

Step 3: Select the video you want a genre to be added

Step 4: Click on “Folder” icon (it is under “i” icon, where you can see information about the video). New window list will appear where a genre can be chosen.

Step 5: Add genre by clicking on the desired one.

Step 6: Click Update.

Payments

Is payment on your site secure?

All sensitive data we handle is sent via SSL.

This is not indicated as a site-wide use of HTTPS as it is not; it’s purely the calls that need to be made via HTTPS which are, such as private user details or payment information.
The security of the site is visible using any website inspection tool.

What is a charge-back?

Charge-backs are return of funds to a consumer, forcibly initiated by the issuing bank of the payment method used by a consumer for his purchase. Charge-back and refund fees are transferred at the burden of the Client and the original cost from the provider offering the Form of payment.

Starting December 13th 2015, the fees for charge-backs will be €30, $30, £25/£23 based on payment currency.

What is the refund policy?

The Customer will be granted a refund within 72 hours after the refund request was submitted, in case:

The Customer made a duplicate purchases using the same email address.

The live streaming was cancelled.

The content wasn’t published by the Client.

More than 80% of the content delivery had streaming issues (no sound, or poor sound & video quality).

The content was misleading – the description didn’t relate to actual content.

The Customer refunds will be issued in the same method of payment as the original payment.

In case the Customer is not entirely satisfied with their purchase can submit a refund request. Inplayer Ltd. may contact the Customer for more information and/or the Publisher who will decide if the Customer request is valid for a refund.

Inplayer Ltd. doesn’t refund request based on the personal reasons, that prevented the User from watching/accessing the content after purchasing.

Request for refunds can be made within 72h with the original receipt/invoice copy.

At any time, Inplayer Ltd. reserves the right to refuse a request for refund.

My account

I can't log in on InPlayer?

Step 1: Please make sure that you have entered your correct username and password.
If you still are not able to log in

Step 2: Click the ‘forgot password’ button to reset your password.
If you still are not able to log in

I forgot my password

Step 5: Go to your email account, check the email that you received from support@inplayer.com and click on the link sent to reset your password;

Step 6: In the fields ‘New password’ and ‘Repeat new password’ enter your preferred new password;

Step 7: Click Save.

How can I change my password?

Step 1: Go to inplayer.com

Step 2: Click on Login

Step 3: Enter your username and password

Step 4: In the field ‘Old password’ enter your current password and in the fields ‘New password’ and ‘Repeat new password’ enter your preferred new password.

WordPress plugin

Is there an InPlayer WordPress plugin?

Yes! We are proud to say that InPlayer Limited offers a WordPress PayWall plug-in application. Just follow these few easy steps to configure our Paywall to your assets and monetize your digital content, as well as manage your assets directly from your WordPress account.

resources

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InPlayer is a registered trademarks of InPlayer Ltd. Other names may be trademarks of their respective owners.

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