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About Andi

I am back in the U.S. now. Thanks for keeping this site going. Met with Storm again on the 12th of August. He seems to be doing well. Sorry, I haven't been on this site in a while, but have been traveling. There is a National Event that has Events around the U.S. between Sept. 9 and the 17th. It would be a great place for owners of Sondors Bikes to show off their bike and even perhaps give people a short demo. I have seen many electric vehicles launched at these events. In fact I found the Electric Car that I ended up getting at one of these Events a couple of years ago.

HI @Dodgerbg,
there are bike racks available which are compatible with the Sondors Premium Electric Bike - have a look at these options:
This motorcycle carrier costs about $125 and is able to carry up to 400 lb. They also make a double version.
You need some ratchet straps to tie it down but its rock solid. http://www.discountramps.com/motorcycle-carrier/p/AMC-400/
also used - especially for the THIN: Yakima Holdup - various vendors have it on sale.
This rack is recommended by an owner because his car has no hitch. He says that it works great, even with TWO Sondors mounted on it!
/www.amazon.com/Hollywood-Racks-F4-Heavy-4-Bike/dp/B000QJ8C1Y/
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you may resolve that issue with an crossbar adapter - There's a variety of crossbar adapters on Amazon. This system relies on the seat post clamp holding the heavy Sondors. I would add a web strap as backup.
https://www.amazon.com/Yakima-8002531-TubeTop-Crossbar-Adapter/dp/B00066YTGO/ref=sr_1_3?ie=UTF8&qid=1467735871&sr=8-3&keywords=bike carrier adapter bar&fref=gc

Hi @Dodgerbg
please take a look @Reddy Kilowatts post, and answer the questions as they are critical to resolve the issue.
Also please tell me if Sondors doesn't take care of you in a reasonable time frame. Thanks

Hi @Don Scarlett
I'm really sorry that you've got into trouble with your Sondors - I'm very happy that Sondors did take care of you that fast. (This is not standard yet, but much better then 2 years ago with like no support at all)
I managed to get some people on to Video instructions for the new Sondors Fat triangle battery and "kicked" Sondors ass, to get some updated documentation here. Currently the THIN Instruction to charge the battery is the right one as @Reddy Kilowatt has already told you.
Also thanks for posting a picture of your bike! I've ordered the exact same bike - and I love the blue color it looks much better on your pic than on the Sondors product pictures! Can't wait to get it in September. Currently I have only the black/yellow version.
(here in Germany it attracts very much attention)
Anyway, again. I'm so sorry for this incident. We'll make sure that this won't happen again! Ride safe and have a great weekend!

SONDORS Fold and Fold X Assembly Instructions
PLEASE NOTE: If you are unfamiliar with bicycle assembly, it is strongly recommend that you take your SONDORS to a reputable bicycle professional for assistance.
Otherwise, if you are comfortable with the assembly process, please refer to this video as a guide for assembling your SONDORS Fold or SONDORS Fold X.

Well then, try this. It may sound weird, but already helped some people.
Unplug everything (battery first), wait 5-10 minutes, then plug everything back together. After that, connect the battery and try again by pressing the LCD Power Button (the middle one) for 2-4 seconds and then release it.
Please answer with your results.