Luis "Louie" Gonzalez

Patient Transport Services - Transporter (3+ years)

"There's always room for a smile"

When Louie moves through the halls of Lowell General Hospital there's always a smile on his face. That's because being able to make someone else's day gives him the greatest reward during his workday on the patient transport team.

Making people comfortable as he brings them through different areas of the hospital is more than carefully pushing a wheel chair or a stretcher - it's sharing a reassuring word, easing a fear, prompting a smile, or a giving a caring touch on the shoulder as he greets a patient. Taking pride in a job well done and knowing that what he does each day makes a difference for others is important to him.

Lowell General is Louie's hospital - where he works as well as where he, his family and friends come for their own care. Knowing how it feels to be a patient, Louie has experienced the difference that a small gesture of kindness can make, and he makes sure every patient gets the same.

"Working here, I can give back to my community and I have a chance to help others," he explains. "If I can get one person to smile and feel a little better, then I've made the world a bit brighter. There is always room for a smile."

Whether he is sending people home with a smile or helping them relax before a procedure, Louie values the ability to take that extra moment with each person. That is why he chooses to give his best at Lowell General Hospital.

Circle Health is a progressive collaboration of physicians, hospitals, other health providers and organizations with a shared vision for empowering people and communities to be healthier.

Wellforce is a health system that is rethinking how academic and community centers, local and national businesses, and technology and service innovators can all work together. So that clinicians can deliver expert care where it's needed most. And so that we can bring wellness back to health care, one person at a time.