This device is awesome. I get clear call quality most of the time. Plug directly into your router. You can take this device anywhere in the world with high speed internet connection and make local US calls from just about any country. First year of service included. I bought for a friend in the service. When it's time renew you pay $19.95 for the year. Sure beats paying for international rates on your cell or land-line, or some phone card.

netTalk customer service is non existent. I own one of this for a few months. It failed suddenly last week and that is when my nightmare started. I tried to call the customer service and I had to wait for 2 hrs to get a human. Simply that person forwarded the call to the tech team and another 2 hours wait. Before I could talk to the tech team they disconnected the line. I started over and was able to talk to the tech team after another 4hrs of wait. The tech team was unable to fix the issue. I might get a replacement, but not sure when. Its been already a week and no sign of them sending a new unit. I dont want to spend another 4 hrs on phone to find out and of course they wont reply to your emails. I ordered vonage.

I would strongly suggest against buying this. All is well only until you get an issue. You can google and read the complaints, even their face book is full of such complaints.

netTalk customer service is non existent. I own one of this for a few months. It failed suddenly last week and that is when my nightmare started. I tried to call the customer service and I had to wait for 2 hrs to get a human. Simply that person forwarded the call to the tech team and another 2 hours wait. Before I could talk to the tech team they disconnected the line. I started over and was able to talk to the tech team after another 4hrs of wait. The tech team was unable to fix the issue. I might get a replacement, but not sure when. Its been already a week and no sign of them sending a new unit. I dont want to spend another 4 hrs on phone to find out and of course they wont reply to your emails. I ordered vonage.

I would strongly suggest against buying this. All is well only until you get an issue. You can google and read the complaints, even their face book is full of such complaints.

I agree with you on this. I do own netTalk. though, I've never had issue with the unit, touch wood. I do know that many people who did have issue with the unit, has had very bad experience with their CS..

netTalk customer service is non existent. I own one of this for a few months. It failed suddenly last week and that is when my nightmare started. I tried to call the customer service and I had to wait for 2 hrs to get a human. Simply that person forwarded the call to the tech team and another 2 hours wait. Before I could talk to the tech team they disconnected the line. I started over and was able to talk to the tech team after another 4hrs of wait. The tech team was unable to fix the issue. I might get a replacement, but not sure when. Its been already a week and no sign of them sending a new unit. I dont want to spend another 4 hrs on phone to find out and of course they wont reply to your emails. I ordered vonage.

I would strongly suggest against buying this. All is well only until you get an issue. You can google and read the complaints, even their face book is full of such complaints.

You are lucky, my waits are typically 6 hours total every time I call just to get a rep. If you call immediately in the morning when they open you might get lucky with a 30 minute wait.

Granted, I only had trouble getting it setup initially and haven't had any problems since.

But still, I am up for renewal in a week or two and am considering going with someone else.

They limited the so called Unlimited international to 600 minutes per month. I prepaid for one year and now I only have 600 min international calling per month after which it stops working and they will not refund as well, sucks !!!

This Thread is more than 657 days old. It is very likely that it does not need any further discussion and thus bumping it serves no purpose.If you still feel it is necessary to make a new reply you may do so.
I am aware that this Thread is rather old but I still want to make a reply.

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