There have been a lot of questions recently about how we moderate comments and blog posts, whether here, on our journalist blogs or on Telegraph articles. I want to start making the process clearer. As a first step, here are the answers to some of the most common questions we are asked. If you have more questions please leave them in the comments and I'll try to answer those too. Please note: I'm not going to discuss why individual posts or comments were (or weren't) moderated.

Why do you moderate?We moderate to help encourage free, open and civil debate. We try to delete as little as possible though some content has to be removed, usually for legal reasons, sometimes for taste reasons and always with the aim of keeping the community running smoothly and minimising conflict.

How do you moderate?There are different moderation methods on Telegraph.co.uk. In some areas of the… Read More

As many of you will have seen earlier, Janus was concerned about a post that had appeared on his blog that he did not write. We've investigated and discovered that the post was there in error. Here's the email I sent to Janus earlier:

Dear Janus,

We've been examining the site to trace the post by "Manish"
that you flagged to us yesterday. I can confirm that your account has
not been hacked and your security has not been compromised, nor has the
security of My Telegraph as a whole.The
post was a test made the Telegraph's development team who are working
on new functionality for the site that will be released this summer. It
was meant
for a test account but due to an error on our part it was accidentally
posted to yours. This was not done using your login information and we
have taken steps to ensure that it won't happen again, including
warning our development team… Read More

Sorry for the silence this week. Work has continued both here and in Oklahoma over the last week and I hope you will have noticed some more improvements.

First of all, the text size has been increased on blog posts, which I know was something that a lot of you wanted. Secondly, there are now a few words from each blog appearing on the front page of the site. The font size there is a bit small and hopefully we’ll be able to tidy that up next week.

We’ve been trying to figure out the profanity filter for much of the week. It seems to have a mind of its own so be patient with us on that. Our plan is not to ban any words – you’re grown up enough to decide how you want to communicate.

We hope to have the auto-refreshing front page back in action soon too. Ironically, lot… Read More

Work continues to remove the glitches in the new site. I realise that the fixes are not coming fast enough for some of you – I’d like them more quickly too – but we’re doing all we can.

A few people have had login difficulties. We’ve fixed several of these this week but obviously it’s not easy for people who can’t login to the site to tell us about it. If you are affected please email me: shane.richmond@telegraph.co.uk

While most of you seem to have returned to blogging as usual, one or two seem very frustrated with the new site. I understand this but please remember that this is only day six. It’s not even a week since the relaunch and we’ve already fixed comment ordering, comment length, links in comments, notification emails and post ordering on the front page.

Moving two sites of this size is never an easy task but both… Read More

Hopefully you've noticed today's big change: comments are now in chronological order and in pages of 20. We're going to increase the number once we have an idea of how long pages take to load. We've also fixed a number of accounts for people who were having trouble accessing the site.

The next task to work on is the problem with comment counts not matching between index pages and posts. It's to do with caching apparently. Hopefully we'll have that one fixed soon too.

More soon. Here's Monday's report and here's yesterday's. As before please post any outstanding problems and glitches on this post. Thanks

I hope that the variety of topics covered in your blogs today is a sign that you are starting to settle in to the new system. Today has been another day of gathering feedback and prioritising fixes but I'm pleased to say that the list is already shorter than I was when I wrote yesterday's update.

Three main fixes have been made today:

Links in comments should now display correctly and not overlap with the name of the userEmail notifications for comments have been turned offYou will soon (if you haven't already) lose the ability to delete comments from your posts – that one is by popular demand, incidentally.

Our number one priority is, as it was yesterday, fixing comments so that they run chronologically and with more per page. This is still on track for Wednesday. We are also planning to bring back comment titles – no deadline for that… Read More

We've had a very busy day today, mostly tracking down things that somehow got lost when we moved the database. I've filed around 50 reports with our new hosts listing things that need to be fixed. Some of them are pretty major, others trivial, but we'll work through all of them as fast as possible.

Please be patient while this goes on. We've worked for weeks to move these sites and we've been working all weekend to keep things running as smoothly as possible. I realise that the move to the new site has been painful for some of you. However, the move has been quite smooth considering some of the things that could have gone wrong.

So far, there a three major issues that are coming up in your posts and comments. First the order and pagination of comments. I agree, it doesn't work. Fixing this is our number one priority… Read More

It's taken almost a day and a half but My Telegraph is now in its new home. Sorry for the long absence but moving the site was a huge task.

The main difference you'll notice is, I hope, the speed and stability of the site. Over the coming weeks we'll be adding more features that will make the site easier to use and more enjoyable. For now I'm sure you'll be happy to have things running a little quicker.

We've tried very hard to keep everything the same as it was on the old site but inevitably there will be some differences. Where possible we plan to fix some of these next week.

If you find things that don't work or there is something missing please leave a comment below and we'll fix it as soon as possible. It may take a day or two to get everything working again but we'll do… Read More

My Telegraph and Telegraph Blogs will be down for a few hours from 3pm tomorrow to allow us to perform some maintenance work in preparation for the move to the new platform. Of course we said the same thing last week and then found a way to do the work without taking the sites down… This time, however, we're likely to need the downtime. I'll know more by early afternoon tomorrow and I'll post again then.

The maintenance planned for today at 3pm won't be taking place now. We can do what we need to do without taking the site down. I was hoping to be able to give you a date for the relaunch by now but there is still some work to be done. Expect more news next week.