Policies: Shipping & Returns

Online Returns

Boutique Items- Customers may return boutique items purchased online within 14 days of the purchase. You may bring the item back to the boutique or ship it to our store. Items will be returned for in-store credit or even exchange ONLY.All sales are FINAL on sale or discounted items and on shoes. Out of state customers should contact the store at hello@raelynns.com or 317-889-7766 for further return instructions. Shipping and handling costs are up to you. The tag must still be attached on the unworn item. RaeLynn's reserves the right to refuse to accept merchandise as a return if the item has been obviously worn or is not acceptable per our expectations.

Prom or Social Occasion Dresses- All Sales are FINAL. We do not accept returns, refunds, or exchanges on prom or social occasion dresses whether they were purchased online or not. Dresses purchased online will NOT be registered for events.

Accessories and Shoes: All sales are FINAL. We do not accept returns on accessories or shoes for any reason.

In-Store Returns

Boutique Items- Customers may return boutique items purchased in-store within 14 days of the purchase. Items will be returned for in-store credit or even exchange ONLY.All sales are FINAL on sale or discounted items. The tag must still be attached on the unworn item. RaeLynn's reserves the right to refuse to accept merchandise as a return if the item has been obviously worn or is not acceptable per our expectations.

Prom or Social Occasion Dresses- All sales are FINAL. We do not accept refunds, returns or exchanges for any reason. Stock dresses are purchased "as is" and alterations are not included. All special orders and layaways are final sale also.

Accessories and Shoes: All sales are FINAL. We do not accept returns on accessories or shoes for any reason.

Shipping

We will ship anywhere in the United States for a flat rate of $5 for boutique clothing and $15 for prom styles. Please allow 7-10 business days to receive your order once confirmation and tracking number has been emailed to you. Free Shipping for orders over $100. At this time, International shipping is not available.

In-Store Layaway

RaeLynn's Boutique does provide layaway for our prom and social occasion dresses. There is a $50 layaway fee which includes a free garment bag to store the dress and we do not charge interest. You have 90 days from purchase to pay for the dress in full and pick it up. You must pay half down in order to put a dress in layaway.

In-Store Holds

RaeLynn's Boutique will not hold merchandise of any kind for any period of time due to the demand of the business. No holds, no exceptions.

In-Store Special Orders

RaeLynn's has the ability to work directly with top social occasion designers, therefore placing special orders is an option we can provide our customers. A $25 fee is required to place a special order on prom and formal dresses. Half down of the total will be taken at the time the order is placed. The special order will arrive to our store for inspection and must be picked up by the customer within 48 hours. All sales are final upon purchase.

Discounts and Coupons

Any discount offered online or in store may not be combined with any other offer. We do not offer discounts on Sherri Hill prom dresses. Follow us on social media, join our Insiders Facebook Group, or join our email list to receive special offers for both prom and boutique items.

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