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Power Outages

Power Outages

Power loss is at best an inconvenience and at worst a disaster. The team at Electricity Express understands this and is committed to helping you as much as possible. Please remember that Electricity Express will never cause your power disruption and can’t restore your electricity. We can, however, answer any questions and direct you to those who can help you. Please feel free to call us whenever necessary during our operating hours:

POWER OUTAGES, DOWNED WIRES OR ELECTRIC METER DAMAGE

To make a report, you must call the Transmission and Distribution Utility (TDU) that takes care of the wires and poles in your neighborhood. If you don’t know, you can find this information on your utility bill or check this map.

Please take a moment to write down these phone numbers and keep them near your flashlight. In the event of a power loss, it will be easier to refer to a piece of paper than try to read a web page. Better yet, add them to your cell phone’s contact list.

Who to Call in the case of power outages:

AEP Texas Central 1-866-223-8508

AEP Texas North 1-866-223-8508

Centerpoint Energy 1-800-332-7143

ONCOR (formerly TXU Electric Delivery) 1-888-313-4747

Texas-New Mexico Power Company 1-888-866-7456

Dos and Don’ts, what to do with power outages

Do:

Unplug appliances. When power starts again, this will help prevent your electrical circuits from being overloaded.

Report the outage. Don’t assume that your neighbor has done this already. Your TDU must be made aware of the situation.

Keep a sharp eye on pets and children. They are unable to spot storm dangers such as downed lines.

Be patient. It is frustrating to be without power, especially when your food may spoil or the weather is hot. Workers will restore power as fast as possible. What equipment was affected by the storm determines whose power is restored first.

Avoid standing water near anything electrical. Wait until everything is completely dry before going near appliances, and even then, exercise caution.