Three years later, Palmer's
husband got an email from Kleargear.com demanding the post be removed or
the couple would be fined.

The company claimed Palmer had violated a
'non-disparagement clause' buried in the sale terms and conditions.

'In an effort to ensure fair and
honest public feedback, and to prevent the publishing of libelous
content in any form, your acceptance of this sales contract prohibits
you from taking any action that negatively impacts kleargear.com, its
reputation, products, services, management or employees,' the clause stated.

Disappointed: Jen Palmer's husband ordered trinkets like those pictured from Kleargear.com in 2009 which never arrived

The
clause also said if a consumer violates the contract, they will
have 72 hours to remove the post or face a $3500 fine.

If that fine is
not paid, the delinquency will be reported to consumer credit reporting agencies.

'This is fraud,' Palmer said. 'They're blackmailing us for telling the truth.'

Kleargear.com appears to have removed the clause from its terms of sale within the last couple months. It appeared on the website as recently as August 2013.