The ability to upload a FAVICON for the user portal much the same way you can alter the banner graphic and report graphic. This would allow for additional branding when a user looks to the address bar and/or bookmarks the site.

We are a finance company and alot of our tickets are time sensitive , so when creating tickets it would be nice if we can create a time sensitive ticket, and it will add it to our outlook calendar and who ever you add in the cc and the creator.

In the end user portal, in the home page, the big button to open a ticket is not well translated in french, it's not very clear for a user. It would be nice to have the possibility to customize these buttons, particularly the text

We have quite a few traveling salesmen that are unable to get software from the software library. The problem is the IP address is incorrect on the K1000 we have to manually "Force Update" for this to be corrected. What I would like to see is if when the KACE agent checks in to the K1000 it would check the IP address that the K1000 has stored and if it is different from the new address up the K1000 with the new IP address. This would actually solve several issues with getting to offsite clients through the K1000.

I think it would be a good idea to add a separate logo upload just for the welcome screen. The default user console logo is 224x50 and the default welcome screen logo is 311x160. In the current design, the user console logo is used for both. If you design your logo for one specific size, it may not look as good on in the other size. Also, you are dealing with two different color backgrounds.

When I use a larger logo(311x160) for the user console it is shrunk to fit the 224x50 requirements and is distorted. I am not sure about anyone else, but I am having issues with my user console logo showing up on my welcome screen as well. I attached a screen shots of my user console and welcome screens

I think it would be a good idea to add a separate logo upload just for the welcome screen. The default user console logo is 224x50 and the default welcome screen logo is 311x160. In the current design, the user console logo is used for both. If you design your logo for one specific size, it may not look as good on in the other size. Also, you are dealing with two different color backgrounds.

When I use a larger logo(311x160) for the user console it is shrunk to fit the 224x50 requirements and is distorted. I am not sure…

If a logs into the service portal, he/she should immediately see the assets assigned to him/her, similar to how the user can already see the tickets he/she has requested.

The basic functionality for this already exists, as the user can filter assets when creating a ticket.

However, we do not allow end-users to create their own tickets. Our operators create tickets on behalf of end-users. In addition, even if we did allow users to create their own tickets, we would still want their assigned assets to appear without having to browse the ticket-creation area.

I would like to see more customization options of the User portal, would be nice to be able to organize the software in groups or folders to clean the interface up better, it would also be nice to able to make install instructions a little more clear when wanting to install software like the ability to prevent the installation of software until they have gone over the requirements or pre-reqs.

As of the K1000 v7.1 update the End User Portal and admin login pages both display a giant sized 'Quest' logo which is confusing our users. Please allow customers to replace this with the company logo, at least on on-premises installations.

In our environment the user console is primary accessed by technicians, mostly on setup of machine. What we think would be beneficial would be to be able to select multiple installations via checkbox or similar.

This would allow techs to choose all of the required packages on the same screen. This should then speed up the process and reduce the chance of errors by packages being missed.

We have users in Europe and the US, we currently have the system set to Central European Time, but this makes the ticket times six hours off in the US. I see several possibilities for making this more apparent. The simplest would be to list the servers time zone beside each time zone entry. The second would be to use the submitters time zone and mark each entry accordingly.

Please please REMOVE the Device to install software on required added in 7.0.. Why was this feature added??????? we have so many employees that use multiple computers etc. or login on to several different computers and its logging all the machines they are using and when they go to the portal if you are not paying attention you are pushing software to other machines that isn't even the correct one. I don't understand this change, the previous Portal install worked perfectly, it installed to what ever machine you logged into and that is how it should be. This new method is absolutely terrible and needs to be removed or give us the ability to install it, because right now I have no choice but to disable the portal and look for alternatives its un useable for us.

Please please REMOVE the Device to install software on required added in 7.0.. Why was this feature added??????? we have so many employees that use multiple computers etc. or login on to several different computers and its logging all the machines they are using and when they go to the portal if you are not paying attention you are pushing software to other machines that isn't even the correct one. I don't understand this change, the previous Portal install worked perfectly, it installed to what ever machine you logged into and that is how it should be. This new method…

Rather than using alerts to notify the users, it would be nice to have a Change Management module where we can log and communicate the upcoming changes (as well as relevant information about the change, like which location it affects, users, etc.). It would be nice to also associate assets to the change as well so we can track outages/changes on them.

The Administrator web interface has all sorts of information about what is queued up for a given system i.e. Dell Updates, Managed installs and System Patches. There currently is no way to list this information to end users without giving out Admin portal access to everyone. It should be trivial to expose those tabs to end users and who be a huge usability improvement.