Chapter 6. Financial and consumer issues

Introduction

The move from work to retirement constitutes a significant change in lifestyle. Financial planning issues can loom large for people at this time. Not all of those with superannuation funds will have the knowledge to make financial decisions that will optimise their living standard for the rest of their lives. Those without superannuation face a significant drop in income and change in lifestyle, and may, for the first time in their lives, need to access government pensions and allowances.

This chapter examines a range of financial and consumer issues that affect older people, including pensions, superannuation, banking, credit and debt, and issues related to financial planning and advice. The chapter includes discussion of sources of assistance and advice, and mechanisms for appeal and complaint in cases where problems arise.