you do at least one deposit or withdrawal within one year for checking accounts, and within two years for savings accounts. This is to avoid dormancy charges.

Accounts falling below maintaining balance for two consecutive months will be charged 300 pesos on the last business day of the second consecutive month.

If on the 3rd month, the account is still below the maintaining balance, another 300 pesos will be deducted. The charging of 300 pesos will continue every end of the succeeding months until the account balance is wiped out, or until the account is restored to the maintaining-balance level.

Kabayan peso or dollar savings account — None, but you need to make at least 1 remittance from abroad every 12 months.
If your account does not get at least one remittance from abroad within 12 months, your account is automatically converted into a regular passbook account, which requires a maintaining balance of 10,000 pesos.

If your Kabayan dollar savings account is converted into a regular US dollar account, your maintaining balance requirement will be 500 US dollars.

Hi Mark, possible na magkaroon ng charge kung less than 5k yong naiiwan after debit for car loan. Kung more than 2 months na itong process na ito at wala ka pang 300-peso charge, malamang na sufficient naman ang maintaining balance mo. Ang ideal kasi is merong 5k sa account every day, but if there are days na less than 5k ang balance, there should be days that the balance is much more para mag-even out to 5k average balance for the month. And the penalty is charged only pag 2 consecutive months na hindi mo na-maintain. Formula for Average daily balance for July, as example: Add all your daily balances (31 balances, from July 1 to 31) for July, then divide by 31.

Hi miss Nora,Do you have any idea if there is any deductions/charge po sa Junior Savings account passbook (1 yr old daughter) if nde nahulugan for almost 3 months?and is there minimum balance required?your response will be highly appreciated..Thank you po.

Hi Robin, kaya nga yumayaman ang mga banks (at iba pa). Gawin mong much more than 10k ang balance mo para ma-cover yong days na below 10k yong balance for the month. Most likely, na-charge ka for March, April and May ng 300 each, so kulang yong 2 na 300 na idineposit mo. You said you deposited 300 on May 3 to cover the deficiency, so did you mean your balance on May 1 and May 2 was 9,700? If yes, magiging below 10k pa rin ang ADB mo for the month of May, kaya napenalized na naman last May. This month, deposit much more so your ADB this June will surely be 10k or more, so you’ll no longer be penalized. If your balance from June 1 to 7 was 9,700, deposit 500 today or tomorrow so your ADB this June will be more than 10k.
Yes, kahit unfair, the below-maintaining-charge is valid. It’s approved by the BSP. So maybe consider opening other bank accounts with lower maintaining balance requirements. The BDO atm-only account requires only 2k as maintaining balance.

Hi Nanz, you said the 300-peso deduction started in Feb, so this May 9, there’s still around 600 in your account. Is this correct? If correct, your account is still active. But it’s no longer a Kabayan. Hindi na siya free maintenance. From now on, you need to maintain at least 10k pesos in your account. Send at least 10k pesos or more to your account, so there will be no more 300-peso deduction in June. Or deposit more, so there’ll be no more deduction this May.

Hi, I’m NanZ OFW in Qatar, i had BDO – Kabayan savings and my balance fall below Php 1,500 and every month BDO deducted me Php 300 since 28 February 2017. is there any other way to stay activated my account? is it necessary to present myself in any BDO branches or is it fine to deposit/ return my maintaining balance?

Good day Ms. Nora.
naguguluhan po ako sa nangyari sa account ng husband ko. I opened a bdo kabayan account for him and since i failed to send money for the whole year ngstart ang penalty of 300 php per month. From may 2016-August 31, 2016 nabawasan cya and by september5 2016 naghulog ako to make it 10,263 which is basically compliant with the 10k maintaining balance. Akala ko ok na cya only to find out by september 30 2016 ngbawas nanaman ng 300 so the balance went below and it continued till april 2017.
Di po ba dapat di na ako nabawasn for september since naging 10k naman na cya by first week?

Hello, if i open an atm peso savings account in bdo is it the same as atm debit card which will have a logo of either visa or mastercard? It will be my first time opening an account and were planning to use it to pay for a booking thru online once my mom comes home … they’re only accepting credit or debit cards. And i’m confused on the different sites if atm pesos savings account and atm debit card is the same and has an important logo for visa or mastercard. Thank you in advance for answering my question.

I would like to know what will happen to my regular savings account after it has been marked as inactive just recently? Last December 5, 2016, I withdrawed almost everything from my atm because of emergency purposes so it happened that it was already below the maintaining balance. I was not able to make any transactions (deposit/withdraw) after that. But then I tried to deposit an amount just last week however I found it already inactive. I’m aware of the 300pesos charge monthly for the succeeding months it has been below the maintaining balance. The thing is, will my savings account be closed permanently after 3 months (maybe this coming March 5, 2017)? I’m planning to deposit into that account by march 10 though.. What should I do?

P.S.: I’m also wondering how it has been marked as inactive even though it ‘s not yet been 3 months or a year has passed? And if I want to deposit directly into that “inactive” account from another bank, will it be possible? Will the money deposited? Please help! Thank you. ????

Hello,
i have several questions.
nagopen kasi ako noon ng Kabayan account but I think I was not able to regularly remit yearly (within 12 months), so I’m guessing na naconvert na siya into regular passbook SA. My ATM card is still valid, hindi pa siya expired so nagagamit ko pa siya especially when making payments online (since Mastercard siya). My question is, pag nagexpire na siya and nagrenew ako, it will be converted na ba to regular atm? and hindi na ba siya pwedeng ibalik into Kabayan account? convenient dahil walang maintaining balance. any advice on what to do best? since I also need something to use to do online payments.

Hi Bryan, you said that your maintaining balance is 10k. Do you mean converted to regular account na yong Kabayan mo? O dati na talaga na regular account ang account mo? Kasi if it’s a regular account and the balance in Sep was around 500, your account is already most likely closed. Since you have sent money, you need to call BDO from UAE 800-0630-0021. This is toll free if you call from a landline. Or if you want, try mo muna mag-inquire dito if your account is still active kung sasagot sila about this particular matter via this page: https://www.bdo.com.ph/contact-us

Hi mark, yes, the maintaining-balance rule still applies. If your average daily balance for 2 consecutive months is below 2k, you will be charged 300 pesos on the last business day of the second month.

Hi Charon, is this BDO Kabayan? If yes, active pa ang account mo, at puede mong hulugan from Germany. If your atm card has no Mastercard logo, you cannot make a balance inquiry there in Germany. Please comment again if your account is not Kabayan, and tell me if it’s atm-only or it’s passbook with atm.

Hi Rain Bi, automatically nagko-close ang account kapag nagze-zero balance or negative. Kahit nag-iwan ka ng few pesos or cents, maaaring nabawasan ng 300 pesos for below-maintaining-balance penalty at nag-negative balance, so it was automatically closed. Go to your branch and ask if you can reactivate your account so you can get your remittance kasi bago pa lang naman na na-closed. Kung hindi na puede, ask your uncle to go to where he sent the money in the U.S. and amend his remittance from “For deposit to account” to “For cash pickup”, para cash pickup mo na lang over the counter at BDO. Your uncle will send you the reference no.

Hi Nora My Fiance opened an account yesterday and the Teller her 10,000 pesos and she had to wait 30 days at a BDO bank. Is this right 1For Passbook 10,000 pesos deposit for open account with ATM please email : dstratford216@gmail

Hi joel, sorry, banks do not allow other persons, even if authorized, to reactivate accounts. How much was your balance when your account was put on hold? Because if the balance was 3k pesos or less, the account is most likely already closed due to below-maintaining-balance penalties.

Hi Leny, it’s good that your balance is more than 10k. This means you’re not being penalized, as your balance is above the required maintaining balance. Your balance should still be 16k+ when you re-activate it this Nov. Just visit your branch with your IDs, passbook and atm card and ask to reactivate your dormant account.

Hi Kristine, na-charge ang 300 last August 31? That means hindi mo na-maintain ang account mo in July and August. Yong 2,600 mo ba ay nasa account mo every day in July and in August? Let’s take August — how much was the balance on Aug 1, 2, 3 and so on until Aug 31?

Hi nora. I have a question…. What if my balance for 25 days will be 1000 then i deposit 1000 in day 26.. Will i get deduction at the end of the month considering that maintaining balance is 2000…? Thanks

Hi, i would just like to ask why does bdo app says my savings account is inactive? I just registered and activated my bdo online banking. I have sufficient balance on my account by the way. I hope you can answer my question.

After browsing the net about BDO Debit Card, I found this: http://lepetiteengineer.blogspot.com/2015/05/bdo-atm-debit-card-mastercard-review.html
Now, I’m worried it also won’t be useful for me if in case i got one. Because like the blogger, LePetiteEngineer, I also plan to use my mastercard for online transactions. Like reloading my starbucks card, buying books on amazon, transfering through paypal accounts and AirBNB.
I want to ask for your opinion on this. Because I want to have an ATM card for my savings and online payments. Thanks. Any help or suggestion will be greatly appreciated.

Hi. I’m interested in opening a BDO Debit Card (Mastercard) for personal savings and online shopping. Is it possible to apply with only a voters ID and company ID? I don’t have other gov’t issued IDs yet.

Hi sarah, you mean WITHDRAW 2000 pesos. If after your withdraw and the balance becomes 0.00, your account automatically gets closed. If there are some cents left, and you don’t deposit again, your account stays active, but it will be closed on Aug 31. You can read about this BPI Easy Saver account — it’s a good account for young people.

Hi Niel, it’s charged on the 2nd month that you don’t maintain your account. You did not maintain your account in June; since you’re depositing only now, you won’t be able to maintain your account this July, so you’ll be charged 300 on July 29. Make sure to have 10k or more in your account everyday from Aug 1 to 31, so you won’t be charged in August.

Hi. I have a savings account passbook w/ atm and have maintaining balance of 10k, but last june 27 i withdrawn 9600. So the remaining balance of my account until now is only 400. Now, i want to deposit a 9600 again to make it through its maintaining balance. I just want to ask how does an penalty of 300 pesos applied? i return my money to make it 10k, its maintaining balance within 1 month. Is there any charge? i just want to clarify.. the penalty will be charge soon as i fall my maintaining balance or after 1 month without maintaining? thanks a lot.

hi ms nora, I’m from Singapore and I’m confused….
is my account (peso-atm) still active if I have no transactions since I opened it last year April with 10k deposit? And I didn’t applied for online banking thats why I can’t check if still active or not.
if yes, so I can still send money to my bdo accnt then?
thank you

Hi Nheri, if your balance after withdrawal was 0.00, then your account has been most likely closed. You can make a balance inquiry at a BDO atm to check. If there’s a balance, and it’s not closed, make sure you maintain your account next month so that you won’t be charged a penalty. The penalty is imposed if you fall below the required balance for 2 consecutive months.

Hi Melanie, was your deposit on Jan 16, 2016 made through remittance from overseas? If it was from overseas, email BDO callcenter@bdo.com.ph and ask them to reverse the 900 pesos they charged. Argue that you last remitted from abroad on Jan 16, 2016, which is obviously just 5 months ago (their rule is at least one foreign remittance every 12 months), and so your Kabayan account is still a Kabayan account, a zero maintaining balance account with at least 1 foreign remittance every 12 months.
If your deposits were over the counter at BDO in the Phils, it means your account has been converted into a regular passbook account, and you now need to maintain the 10k monthly average daily balance from now on. Yes, you’re right, banks are earning from people’s money very easily, almost deceitfully.

Hi there, I have the same issue. I have my BDO Kabayan Savings enrolled it to online banking, I got 5,300 something left there, The last time I got a deposit there was January 16, 2016. This week I log in my account and I see 3 consecutive months charge of 300 (900). I am wondering why do they charge me, KABAYAN savings has no maintaining balance. The other day, I deposited again 9000 pesos. I am afraid they will charge me again (everymonth) LOL They ripping people off!

Hi Rona, if you had the 300-peso deduction last May 31, it means you fell below the required balance in April and May. If you fall below your required balance this June, you’ll be charged again on June 30. Your balance should be 2k or 10k or more everyday (2k for atm; 10k for passbook). If not everyday, your balance in other days should be much higher so that the average daily balance for June will be 2k or 10k or more. You can call BDO or you can visit to ask if the 300 was for below-maintaining balance penalty.

Hi! I have the same issue. What is service CHG SYST-gen? My maintaining balance falls for more than a month then I deposited again but the following day I received a deduction of 300. Is that a penalty for an Account below maintaining balance? DO i need to go to the bank for this matter? I’m afraid they will deduct my account again after a month even I have more than the maintaining balance. Thank u!

Hi Daniel, was your 2051.66 in your account all the days of May? If not, your MADB fell below 2000. If yes, go to your branch and ask why they deducted 300 pesos from your account, and ask them to credit back the 300.

Hi! I need help. so, my Peso ATM account with a madb OF PHP2000 has PHP2051.66 last month but at the end of May, they charged me with SERVICE CHG SYS-GEN of PHP300 even though it’s above the minimum balance and I just opened that account only last March or April, I can’t remember. sooooo, I don’t really know what to do now.

Hi nathalia, it’s service charge system generated, meaning it’s automatically charged. Is it 300 pesos? Did your balance fall below the maintaining balance requirement? If it’s 11 to 15, did you withdraw at other ATMs? Did you withdraw abroad?

Just wanna ask.. kabayan account- open an account last august 2013, deposit 11k (dec 2013) since then i haven’t activated nor deposited until now 2016 may… is there any penalties or is it active? Thank u. GOD BLESS

Hi Liza, yes, your account is active, based on what you said about your transactions. But your account is no longer a Kabayan account (zero-maintaining balance) because your last remittance from abroad was in 2013. It’s already a regular passbook account. But anyway, don’t worry because your balance is 50k, your account is well-maintained. The maintaining balance for a passbook account is 10k.
Avoid dormancy – an account becomes dormant if it has no deposit or withdrawal within 24 months.

Hi good day po. I have a BDO kabayan savings since 2012. last 2013 my last remittance from abroad and after that I have not updated my passbook as I used my atm. My last use of my atm last 2015, balance was 50k. After 6 months I returned from abroad and added more money to it. Is my account still safe and active? Thank you please answer.

Hi colin, if you have valid IDs, the BDO officer might consider your atm application even if you don’t have a TIN yet. But some branches might be strict, and they might require a TIN no. If your expected monthly salary does not exceed 25k, you can apply for a BDO cash card (choose card with your name embossed on the card) so you can withdraw all your salary. Cash cards do not require a maintaining balance. If you apply for a BDO atm account, you need to maintain 2k or more in your account.

hi! if I will open an atm account in BDO and my monthly salary will be deposited here at the end of every month, can I withdraw the total amount being deposited considering that monthly my atm account will receive deposits, or there must be 2,000 k in every minute and every hour in my atm?
other concern, can I open this kind of account in spite of having no tin number for the mean time? I am a contractual employee and I have 5 months probationary period.
thank you

Hi I need to know why it says on my BDO Mobile Application that my account is inactive? I did deposit money on my bank account and it is above the maintaining balance? I don’t understand why it says that

Hi James, the 300-peso penalty will be deducted only if you fall below 2k for the second straight month. For example, if you maintained your account last April, then it’s ok to fall below 2k this month of May. But come June, you should maintain 2k or more in your account, so you won’t fall below your required balance for the 2nd consecutive month. Remember, you should maintain 2k everyday of the month to maintain your balance for the month. If there’s a day or there are days it’s below 2k, then you must deposit more money on other days so that when the average balance is computed for the month, your average will still be 2k or more.

Hi! just wanted to ask if I have only 2k left in my savings acct then I withdrew 1500, will the 300 be deducted immediately or can you still withdraw an amount if only the maintaining balance is left in the account? Thanks!

Hi Marie, it depends on the dates you deposited. Basically, you should maintain at least 10k in your account all days of the month. If there are days that the balance becomes less than 10k, the other days should have balances much more than 10k so that when the average daily balance is computed, the result is 10k or more. For example, your balance on March 1 to 20 is 5k, then you deposited 7k on the 21st, your ADB is still less than 10k, so you’ll still get the 300 deduction. The best way is to open a BDO atm-only account, which requires only a 2k maintaining balance, then close your passbook account. A BPI Family atm-only account requires only 1k. How to compute average daily balance for the month.

How is this? My balance decreased to 5k, then I deposited 7k so it turned 12k. When it was still 5k, I got deducted 300 then when I deposited 7k, there was another deduction. Why is it like that? Do I need to inquire with BDO or they really deduct 2 times? pls help

Hi Rhoda, is this Kabayan account? If yes, it might still be open, as the requirement for this account is remittance at least once every 12 months. To be sure, ask your family tp deposit 100 pesos to your account over the counter, and if the deposit is accepted, it means your account is active. Another option is to call BDO or inquire here: BDO contact page

Hi Lalaine, wow, it’s just like you have a windfall! I wish your time deposit was auto-renewal and continued to earn time-deposit rates. If not auto-renewal, your time deposit most likely has been turned into savings, earning savings interest rate (much lower than time deposit rate) and has been dormant (without transaction for 24 months). But anyway, with your IDs and your time deposit certificate, you should be able to claim your money immediately without any penalty.

Good day. I have a bdo time deposit that matured last March 23, 2012 but unfortunately I misplaced the certificate so forgot all about it. I just found it now and i was hoping I can claim my money. Do I have any penalty or do I have to pay anything? Hope for your reply. Thank you and God bless.

Hi kelvin, most likely your account is already closed, and it’s not practical to reactivate it, as you might be required to pay 300 pesos x 12 months or more. You can open a new account at BPI (maintaining balance is 3k for atm account) or BPI Family (maintaining is 1k for atm account)

hi, question lang. I have an account with bpi. maintaining balance is 2k or 5k. my father opened it for me. 1 year I have not deposited due to a financial problem and then weve decided to reactivate it, is there a fee I need to pay? or should I pay 1 year of dormancy to activate the account? thanks

Hi Nora, I learned that my bdo savings account is dormant since Feb 2016. I went to Phils. last Feb for my grandmas burial in Dumaguete and then was hoping to visit my bdo branch in Taguig to reactivate my account but it was holiday at that time 🙁 So I left Philippines without settling the issue.Now am worried that my savings will be wasted. I have 40k in my account, are there any deductible charges now that my account is dormant? I hAve both atm and passbok with me. I dont know how long till I can go back to the Philippines. Please enlighten me. Thank you.

I have a Kabayan Account, and just today I have checked my account, BDO deducted 300 pesos system service charge to my account last March 31, 2016. I received remittance from abroad several times a year. So, I really don’t know what’s that deduction specifically for.

Hi Nanding, since your child’s account is Kabayan Savings, there’s no maximum limit to how much you can send to that account per remittance. Remittance fees depend on the agreement between BDO and its partner. BDO says it charges 200 pesos for inward remittance that that uses Swift system.

Hi Metziku, I think no, you won’t be charged, based on your statements. You said you restored it to above minimum the next day so it’s most likely your average daily balance for the month still went over the maintaining balance. Besides, the penalty is charged only after 2 consecutive months of falling below the maintaining balance. And because it seems you were able to maintain your required balance for the past months, I think there’ll be no charge.

Hi mrs, may i just asked if i will be charged bec. my account went to below minimum balance for a day but i was able to transfer money thru online to restore it at above minimum. It was bec i made a withdrawal supposedly to my other account but i erroneously put my another account no. So instead the withdrwal was debited to the correct account,it was deducted to the other. I have 2 accounts at bdo.

Good Day po, I’m an OFW here in Saudi. My child has a BDO Kabayan Savings Card there in Pinas. What is the maximum limit for remittance and how much is the fee charged by BDO per transaction. Thanks po

Hi Joces, did you maintain 10,000 last February? If yes, you won’t get any penalty this March even if you reduce your balance for about 4 days. But this April, you should maintain 10,000 or more in your account for each day of April, from April 1 to 30.

Hi kj, I wished you asked your branch if you can reactivate your account because somebody just sent money to your account. You can go back and ask. If you can no longer reactivate your account, ask your sender to go back to the remittance company and amend or change the remittance from Deposit to “For cash pickup”, so you can claim the money over the counter with your IDs and the reference no. from your sender.

Hello Ms. Nora, may I ask if my account with BDO has been closed after I’ve withdrawn all, leaving zero balance. What happened was monday at dawn I withdrew then in the afternoon my account was sent money same day. But when I inquired, the machine replied unable to process your request. Was my account immediately closed because I withdrew all? I asked my branch and I was told it’s already a closed account.

Hi Don, it seems the accounts you opened are in-trust-for (ITF) accounts since your child is not yet 7 years old. The regular BDO Junior Savers account is for 7 to 12 years old kids. Do you have a copy of your ITF terms and conditions? For an ITF account, the account is owned by your child, and you’re merely the manager of the account.
Account closure is charged only if within a month after opening, but this is for regular accounts. I’m not sure if you can close your child’s ITF account. The BDO officer should have explained to you the terms and conditions of ITF when you opened the account.
I had opened a Metrobank ITF for my child years before but I was able to close it — I just don’t remember if my child signed. A child can sign a bank document starting from age 7. I hope you can comment again if you were able to close.

Hi Nora, we have 2 Junior savers account – and I was looking to withdraw half of it but was told that I have to wait until my child reached 7 yrs old. I wanted to know why is this the policy? In case of emergency we cant touch the account? Should I just close it? Will there be preterm fees?
Thanks

Hi bernadette, you said your last withdrawal was August 2015 and the balance was 10,062. That balance should still be there, and your account should not have been closed. Call BDO 631 8000 or go to your branch tomorrow and ask. Somebody might have withdrawn your money.

hi ms.nora nag open po aq ng acct s bdo last feb 11 2015 with 30k adter 1month i wihdraw 20k at naintain 10k tpoz deposit after aq month tpoz withdraw ng 500 monthly last august 2015 un huli qng withdraw ang naiwan s savings is 10,062. a while ago my sibling was about to deposit money, but he was told my account is already closed. How did that happen!? I want to cry; I sacrificed so I wouldn’t withdraw the money eh!

Hi Judy, if yours is a regular passbook account (not Kabayan), you will be charged 300 pesos starting April if you do not maintain 10k for the months of March and April (2 consecutive months). If you withdraw this March, you must maintain your account in April so that you below-maintaining-balance status does not occur for 2 consecutive months.

Hi Aries, apparently BDO found out your account is no longer a payroll account, so they removed the payroll tag. You now need to maintain the required average daily balance. If this is BDO atm-only account, the maintaining balance is 2,000. It’s now March 2, so if your want to keep this account, deposit around 2,200 tomorrow, and maintain this amount

Hi afjjr, sorry no, because it’s already converted. If you like to keep this account, maintain 10k or more in your account. It’s already March 2, so deposit more than 10k, maybe 11k, and maintain this amount; do not withdraw.

Hi Nico, BDO has their own records for all transactions that their account owners do. If you like, you can request a statement of account from them in person at the branch (this is paid). When you get back, you can present your passbook to BDO and have it updated — it’s free.

Hi ms. Nora ! Can you please send me the link to the BSP law about the return of money to the depositor as I’m really disappointed upon learning that my hard earned money is just wasted, wiped out by penalties. Thanks in advance

Hi Marian, sorry I missed your question. I thought I’ve replied to you already. Yes, there will be a deduction on the last business day of the 2nd month you fell below the required balance, and every month thereafter until you restore your account to 10k-maintaining-balance level. For simpler computation, you should have 10k everyday of the month in your account. But if there’s a need to withdraw, you can have less than 10k in some days, but you should have more than 10k in other days. This is how to compute your average daily balance for the month. If you like, you can close your Kabayan account, then open a BDO atm-only savings account — its maintaining-balance requirement is only 2,000.

Hi Reizl, based on my experience with my previous BDO payroll account, that payroll account will remain zero-maintaining-balance account, but you cannot deposit to it over the counter, so it becomes useless. Their explanation: that account is for payroll and for use by the company. I don’t know if that’s still their policy, but you can check by trying to deposit to it. If you like a zero-maintaining account, open a BPI Easy Saver account — it does not require a maintaining balance, but it charges a 5-peso fee for every atm withdrawal and balance inquiry.

Hi, I currently have a payroll account BDO and i resigned from my employer since December 2015. Can i convert this into a personal savings account and would I be charged P300.00 for having zero balance?

Hello mrs nora, I have bdo kabayan peso saving acc with my husband but it’s now regular acc bec we did not remit to it for more than a year. Now every end of the month, there’ll be a deduction of 300. If I deposit 10k at the 15th day of the month then withdraw at the 5th day by next month, will there be a deduction of 300? Thanks marie

Hi angel, this is why you were deducted 300 pesos: Maintaining-Balance Penalty. I wrote another post so more people can learn from it. If your everyday balance from Feb 1 to 17 was 1939.50, deposit at least 200 pesos tomorrow (18th) and do not withdraw so you’ll be able to maintain your account this February and avoid another 300-peso deduction.

Hi Gracias, was it blocked because you entered a wrong PIN 3 times? If yes, wait for 24 hours and then try again. If you can no longer remember your PIN, go to your branch and tell them you forgot your PIN. You’ll be advised to apply and pay for a replacement atm card.
If your card was blocked to protect you from possible fraud, go to your branch and ask for a replacement atm card (should be free).

Hi angel, you failed to maintain your account in Dec and in Jan, so you were deducted 300 again. The 300-peso penalty is charged every time you fail to maintain your account for 2 straight months. will be back to give you a link

elow po gud am last december 2015 I was deducted 300 as I wasn’t able to deposit for how many months and it had less than 2k. On jan 08 2016 I deposited 1k, and the balance was 2239.50. On jan 29 bakit, I was deducted again 300? bdo atm debit card ko.

Hi Isabelita, so sad about your account. Was the first 300-peso deduction made on June 30, 2014? I wished you noticed that your balance decreased by 300 when you made your July 2014 withdrawal. It’s such a waste and so frustrating that your money all went to penalties. I don’t know if this works, but if you want to pursue it, write a letter to the manager of your branch and request the return of your money. Cite the BSP law that I will give you the link later. Xerox your letter. Go back to your branch, and talk with the manager, presenting your letter. If the manager does not return your money, ask him to sign your letter Received or Noted. Then write a letter to the BSP; attach a copy of your letter to the BDO manager telling BSP that you have talked with a BDO manager.

Good pm Ms NORA, I opened my savings account w/ ATM and passbook on Aug. 15, 2013 with maintaining balance of P5,000; in 2015, when I was about to close my account, it was already closed; I felt so disgusted because I was not aware that the maintaining has been increased from P5,000 to P10,000 in May, 2014; all I knew is that the maintaining balance of P10,000 shall be applied only to new accounts effective May, 2014; old accounts in 2013 must maintain P5,000 balance; If ever I knew the BDO ruling, I have to close my accounts in May, 2014. My last w/drawal was in July, 2014 in the amt. of P500; if the maintaining balance was increased to P10,000 in May, 2014, why have I w/drawn when my balance then was only P5,500? At my senior age of 65, with hypertension as high as 240/100, the amount of P5,000 is a great help to poor citizens like us; please help me with my accounts. Thank you very much. God Bless and more power.

Hi Kristy, I think your Kabayan account is already closed. You can apply for another account. The maintenance requirement for Kabayan account is to send money from abroad to this account at least once every 12 months. Another maintenance option is to maintain 10,000 pesos or more in your account so that your account will still be active even if you don’t send to it once every year. But remember to deposit or withdraw at least once every 24 months so that it does not become dormant. God bless too.

Hi Good afternoon! I opened an account here at Dubai last 2013, but I didn’t know that if you didn’t deposit any amount for a yr, it will be converted into personal account, just now I knew that if I didn’t deposit 300 pesos will be deducted from my savings every month, but the problem I am facing now is that, I did not deposit any for the last 2 years, and I read somewhere that if this things happen your account will be closed and consider as donation. Please let me know if I can still use my account or passbook? Or It is better to open a new Kabayan Account? Looking forward for your immediate response. Thank you very much.

Hi Elna, your account is most likely closed already. You can try making a balance inquiry at a BDO atm machine so you can check if it’s still active. Usually BDO does not reactivate accounts. But you can visit your branch and ask if you can reactivate. If you’re allowed to reactivate and you’re able to maintain your balance this February, you won’t be charged. You can consider this account, if you like: http://www.banksphilippines.com/2011/12/bpi-savings-account-without-maintaining.html

Hi, good day! Can I still use my bdo ATM card which was overdrawn last January 7. The amount left, 300, was used up for service charge on January 29. totally 0 balance. I’m planning po to deposit or put money back on the card so it won’t turn dormant but it will be on Feb 15 that I’ll be able to deposit. Or is it already closed since it’s already zero balance? Or can I still use my account will the 300 fee be deducted on my next deposit if ever? Hoping for a response, thank you po in advance. God Bless!

Hi Jane, the maintaining balance requirement is 10,000. It was increased from 5k to 10k in May 1, 2014. Deposit another 5k so your balance starting Feb 1 is 10k or more. If you’re not able yet to maintain 10k, open an atm-only account – maintaining balance is only 2k (BDO) — and then withdraw all what’s in your passbook (will close when balance becomes zero or negative) and deposit to your atm account.

Hello today i checked my acct through online banking and 300php was deducted and its stated the it was for service chg i cant ubderstand what it was for i have maintained my balance of 5000 php for the last few months for my passbook with atm account.please clear my mind on this matter.thanks

Hi julia, you were charged 300 because you did not maintain 2k in Dec 2015 and this Jan 2016. This Feb 2016, maintain 2,000 or more in your account everyday, from Feb 1 to 29, so you won’t be charged 300 at the last business day of the month. You should not fall below the 2k maintaining-balance for 2 consecutive months.

Hi Grace, was your aunt’s initial deposit equal to the maintaining balance requirement? If initial deposit was 100 pesos (BDO Kabayan), or if initial deposit was less than 3k (atm-only account), her account is most likely closed. What type is your aunt’s account and how much was her initial deposit?

My aunt opened an account at BDO on January 12, 2014 and hasn’t made any transaction up to this day. Is her account considered dormant already or can we still do something about it today? It has been 24 months and 7 days since she opended the account here in the Philippines. She works abroad.

Hi shirmyn, yes, but open another product or type. If you already have the atm savings account with maintaining balance of 3k, open the regular passbook account with maintaining balance of 10k or the optimum account with maintaining balance of 30k. You can open several cash card accounts — total monthly combined load limit is 100k.

Hi po good day!
I have bdo debit card. Can I deposit cash with this kind of card? I thought I can use it as withdrawal card. Thanks in advance happy new year ???? and also what do I need to deposit? Thanks

Same scenario here like Paul. What I know is that 5000 was the maintaining balance of my account — that was what I was told when I inquired at the bank. And I found out that was wrong as when I checked the BDO website, it was 10000. If only I knew, I would have not allowed my account to have such big charges. I really feel bad about the penalties. Kindly send me the policy from BSP – Bangko Sentral ng Pilipinas policy about informing clients of any change before deducting. Please help me. Thanks.

Hi Abby, have you visited BDO and asked? I think they don’t reactivate closed accounts. What you can do is tell your sender to go back to where she sent the money, and change her mode of remittance — change it to FOR CASH PICKUP at BDO, so you can claim the money over the counter.

Gud am Ms. Nora may I ask can I reactivate my recently closed acct. in other BDO branch that’s open on a sunday, because it’s non working day in the branch where I opened it. My relative abroad send money this friday but then just yesterday while im checking it I found out that my account is already closed due to insufficent maintaning balance. I’m planning to go in other branch today at the mall will they honor my request reactivating it? My relative who sent the money doesn’t have time to go to bank she has work the whole week.

Hi lolita, no, you will not be charged 300. Remit money to it this Dec. Then make sure to remit to it again before Nov next year. Of course, it’s better that you send every month or send every 2 months or 3 months (to save on remittance fees) so you can save more. After you have sent your first remittance, enroll in BDO online banking so you can track your account online. When filling up the online form, choose “Outside the Philippines”. Register your international mobile no. with country code and area code, or your Philippine mobile no. with international roaming, so you can receive your one-time password (OTP) when you log in.

Hi lolita, when did you open your account? You should send money to your account from abroad at least once within 12 months. If you are not able to send from abroad at least once every 12 months, maintain 10,000 pesos or more in your account, so that you won’t be charged 300 pesos every month. This means that to maintain your account, you do one of these: send money from abroad at least once every 12 months, or maintain 10,000 pesos or more in your account.

Hi mrs nora. I opened here in lebanon my kabayan saving peso. my a.tm and passbook was given to me with 2k plus balance. Is that the maintaining balance of my account? Will I not be deducted 300 per month if I’m not able to deposit? pls reply.

hai ms nora. i have bdo kabayan savings account here in united arab emirates.. is that ok if there is someone who will send from other country in my kabayan account but its not activated. if i will go to philippines thats the time i can activate my kabayan account. i have 60000 peso in my kabayan account. is that ok.?

Hi Flor, sad to say, all Philippine banks do not allow opening of bank accounts through representatives. These must be opened in person at the branch. BDO however has authorized some of its remittance offices and partners abroad to assist in Kabayan savings account opening. So find a BDO partner there that offers Kabayan account opening. The partners will send your documents to BDO Philippines for approval, and you return after maybe a month to get your passbook and atm. Your account will be active, you can remit to it, but you can’t use your atm card yet. You have to change your atm PIN when you take your vacation in the Phils. If you present at least 2 valid photo IDs at opening, your Kabayan should be allowed to accept check deposits. List of BDO remittance partners in Israel

Hi John, maybe you meant an extension card. Sad to say, Kabayan or any other bank account does not have something like the extension card given to a credit card owner’s dependent. Even a joint account has only one atm card. What you can do is to ask your child to open his/her own account, or open it for him/her (there are accounts for children), then attach your child’s account to your own BDO online banking account, so you can transfer money to it. You can also enroll the child’s account in online banking, so you can track the account online. See our post: Savings accounts for Kids Cash cards are also good for children because these do not require maintaining balance requirements, but they don’t earn interest, are not PDIC-insured and usually have atm transaction fees.

Hi Ms Nora, I am OFW from Israel. I just want to know if possible that I could be able to open a cash and check deposit account at BDO or any bank in the Philippines while I am in Israel? and how? it is possible that I ask my relatives in the Philippines to get a form for me to send the documents to sign it and send it back to the BDO or any bank? I hope to get your response.. thanks

for the Kabayan account, can I apply for an extra card (like child atm card) for the same account? I do not know how you call it so that’s the best I can describe it. I hope to get your response.. Salamat!

Hi Deborah, you need to call BDO (Intl. Access Code) +800-8-6318000. Prepare your account no., date of last deposit, ID no. (the ID you presented to them) and personal data you wrote on your form when you opened your account. If not yet able to call, you can make your inquiry here: BDO Contact Page. But contact BDO asap because your balance might have been reduced by below-maintaining-balance penalties.

hi,i have a bdo dollar account and i left my passbook to my cousin,i was not able to send them money for more than 2 years,27months to be exact,recently i send them but the bank did not accepted because its already a dormant,its only a $200 dollar,is there any other way for me to reactivate my account?

Hi maridel, no. Not yet deactivated. What will happen is the 300-peso penalty will be charged. But this penalty is charged only on the 2nd consecutive month that 10k is not maintained. If the monthly average daily balance (MADB) in Oct is 9,500 pesos or 9,999 pesos and the MADB in Nov is 10k, there’s no 300-peso charge because the account fell below required balance only for 1 month. If MADB in Oct is 9,500 or 9,999 and MADB in Nov is also 9,500 or 9,999, the 300-peso penalty will be charged on Nov 30, and every month thereafter until the 10k balance is maintained. Even if the difference is small, 9,500 and 9,999 are both below 10,000, so they’re both below the required balance.

Hi Analiza, do you mean your last deposit was 19k pesos and this amount was not withdrawn? If yes, your account is active but it’s no longer Kabayan because you have not deposited from abroad within a year. It has been converted into a regular passbook account — this means you need to maintain 10k pesos in your account. Since you have 19k or more in your account, you have complied with the maintaining-balance requirement and your account is good. Always maintain 10k or more in your account. Yes, you can continue depositing, in Jan 2015, if that’s your plan.
But read this about dormancy: Have 2 years passed since the date of your last deposit? I ask this because there’s a dormancy rule — the bank will put on hold your account if 2 years have passed, and you have not deposited or withdrawn. Comment again if this is your case.

Hello po good day ms nors just want to ask po if my kabayan savings account still active since i dont deposit for more than a year already. but i have deposit before the sum of 19k peso is it still there or can i start to deposit on january 2015? thnx a lot

Hi Jeceebel, if you withdraw over the counter, you should always present your passbook. but if you always withdraw using your atm card, and deposit without passbook, you can present your passbook for updating maybe once a month, or once in 2 or 3 or more months, or whenever you deposit.

Hi Plusle, what’s the name of your account? Is it the name of your parent and “ITF” or in-trust-for, and then your name? If there’s ITF, it means it should be your parent who should go to BDO with her/his ID and activate your account. The maintaining balance of the Junior Savers account is now 100; I think it was 500 previously, so if this amount was maintained, then your parent can activate the account.

Hi.i need help . My bdo junior saving account is created when im only a child and so innocent with this kind of stuff. Can you help me ny account almost 3 year inactive this year with a balance 500 i remember . Is their any charges and sue by law in the near future just asking

Hi Cassie, did you open your account here then you went abroad without getting your ATM? I think the ATM is disposed of if not claimed in 30 days. Your proof you did not get your ATM is you did not sign any ATM issuance document. Will send you a link later

Hi Jim Ryan, you can open the regular atm savings account or the Power Teens Club account. Both of these require 2,000 pesos as maintaining balance. Penalty for not maintaining is 300 pesos per month. Bring your school ID with photo, school head’s signature plus registration card or form if you have, and 2 ID pictures.

Hi Ada, when did your sister open her Kabayan account? If 12 months have passed since she opened her account, and no foreign remittance was made to her account, this account has been converted into a regular passbook account, meaning it already requires a 10k maintaining balance. If her account is newly opened, your sister should call BDO or write her concern here: https://www.bdo.com.ph/contact-us and ask for reversal of the deductions.

Hello would like to ask since i enrolled my sisters atm to electronic banking so that she can monitor her remittance and personal money, we saw some problem. She started sending 5k plus peso as her personal savings to her kabayan (master card) account then her balance became low on 5k coz of the withdrawal of 2000 pesos. Few days later she was deducted two 300 peso which is labeled (service chg – sys gen). Is this service charge coz its the money is below 5k but i know is that kabayan savings dont have maintaining balance. Please enlighten us. Thanks

Hi marife, if you put 50k in time deposit with BPI Family for 364 days, and the interest rate is still 1%, the interest will be 400 pesos. (50,000 x 1%) – 20% tax = 400 pesos. It’s too low, and might discourage you, but think of the fact that you are saving. Save more to accumulate more. The interest rates for higher amounts are higher.

Hi Annyka, yes, you can withdraw it, but it’s easier if you use your atm card to withdraw. You can use your passbook to withdraw, but oftentimes the line to the counter is long. Bring your ID, in case it’s required.

Hello. Just want to ask if can I withdraw my initial deposit in my Kabayan Saving account? I deposited 500 pesos. I know there’s no maintaining balance needed. And if ever, can I use passbook only to withdraw it? Thank you! God Bless.

Hi Vanessa, I think they want you to call so they can verify your identity. Write everything about your account, such as your personal info, last deposit, balance, etc. so you can reply quickly. toll-free: International Access Code-800-8-6318000 (possibly with cost, if mobile). You can also call the hotline IAC-632-631-8000 but might be more expensive. If you want to communicate first online, use the BDO page: https://www.bdo.com.ph/contact-us I hope your balance is 30k or more so there’s no penalties for dormancy and below maintaining balance

Just want to inquire if it’s possible to reactivate my dormant account (optimum) without personal appearance at the opening branch since i am based overseas?Would they accept if i will just send a signed letter of request to reactivate dormant account?Thanks in advance for your help.

Just want to inquire if there is any other way to reactivate my dormant account (optimum) apart from personal appearance since i am based overseas.Would it be possible to just make a letter of request to the opening branch to reactivate my account?

Hi Claire, is your account a savings account and not an auto-renew time deposit? If it’s a savings account, your account has been made dormant since 2013, meaning it was put on hold, no longer earning interest. It’s good your account balance is much higher than the maintaining balance requirement (10k for passbook account and 2k for atm account), so there should be no below-maintaining-balance penalty and no dormancy penalty. You can reactivate your account when you take your vacation because it’s required that you appear in person at your branch and present at least 2 valid photo IDs. But you can call BDO and ask if there’s a way you can reactivate your account while abroad. toll-free: (International Access Code) +800-8-6318000

Hi Paul, sorry I had to translate your comments — you expressed your thoughts well — I have to comply with language rules. I feel so bad too about your lost 2,100. That’s a lot! And to think that you saved money since your student days. There were also others that commented here with the same big penalties deducted because they were unaware of the increase in the maintaining balance requirement. BDO announced its increase on its website for many months before the actual increase started on May 1, 2014.
I don’t know if you can still get back your money, but you can try. Write a printed letter to the manager of your BDO branch. You can just write THE BRANCH MANAGER, BDO ____, address. Re: Reversal of 2,100-Peso Maintaining Balance Charges. You can write “This refers to my BDO account no. ___ with account name ___
Please reverse the 2,100 pesos you deducted from July 31, 2014 to Jan 31, 2015 from my bank account no. ___.” (List all the charges: amounts and dates charged). Your bank failed to inform me of the increase in maintaining balance before you deducted. If I had known, I would have not allowed my account to incur such a big amount… Then cite the Bangko Sentral ng Pilipinas policy about informing clients of any change before deducting. I’ll send you the BSP policy. I hope the email address you wrote here is valid.

Hi Ms. Nora! Please advise. It’s my first time to have a savings account that’s BDO passbook with ATM. My bank accounts before were ATM only, with 2000 as maintaining balance so I’m not used to using passbook. Few days I deposited again to my passbook account and I reviewed my passbook record and I was shocked to see that there were a lot of service charges that reflected on my account. seven consecutive months of 300-peso penalty (from July 31, 2014 – January 31, 2015). But I was able to deposit 12000 on January 28, 2015 so the penalties stopped. But unfortunately I didn’t bring my passbook that time so I wasn’t able to update and wasn’t able to see that my account was having penalties. What I know is that 5000 was the maintaining balance of my account — that was what I was told when I inquired at the bank. And I found out that was wrong as when I checked the BDO website, it was 10000. If only I knew, I would have not allowed my account to have such big charges. I really feel bad about the penalties — seven consecutive months, 2100. Is there anything I can do to have the charges reversed? Additional details: I opened my account June 2013 and still a student, and I really feel so bad about the money I lost. Hope you can help me. Thanks!

Hi Sheena, when opening your Kabayan account, request that your atm card has your name and linked to Mastercard. If you don’t make the request, usually they issue the generic card. You might be able to claim your Mastercard-linked card within 7 business days.

Hi All, your account is already dormant. So you must reactivate it before you can deposit to it or withdraw from it. But it’s good your balance is 10k. It means you have maintained your account and there were no below-balance penalties. To make your account active again, go to your branch with your IDs and reactivate it.

Hello po. I opened peso savings account dec. 2012, remaining balance left as of june 2013 is 10k. Thereafter no deposits or other transactions were made. What would be the status of said account and can i make deposits or withdrawals after more than 2 years of being quiet. Thanks po

Hi jeff, your account was closed when your balance became zero or negative. You ask your relative to go back to where she/he made the remittance and make an amendment — change the mode of remittance from account deposit to CASH PICKUP at the bank (you will claim the remittance over the counter).

hi, what if my peso savings account has long been without balance then my relative abroad sent to my account. Could not make a balance inquiry as my account has already been disabled . Since 2013, it had no more balance.

Hi Samuel, if money is tight, the BPI Easy Saver atm savings account is the best for a student. It does not require a maintaining balance, but it charges 5 pesos for every atm withdrawal and every balance inquiry. If you expect to have extra money a lot of times, the BDO atm savings account is good — the maintaining balance is 2k, and BDO atm withdrawals and inquiries are free. The maintaining balance for a BPI Family atm savings account is 1k, if you like. There’s also the BDO cash card. It has no maintaining balance, BDO atm withdrawals/inquiries are free, but it has a maximum balance of 10k (no name; you get the card immediately) or 25k (has your name; wait for about a week for the card). If you expect bank wire transfers from abroad, get a savings account.

Hi hadgelyn, passbook is better, since you can have a printed record of your transactions. But a BDO passbook account has a 10k maintaining balance requirement while the atm account requires only 2k. If you’re sure you can maintain 10k or more in your account and not withdraw it, then open a passbook account. But if not sure, get an atm account.

Hi Gha, if you’ve maintained your account in July, you won’t be charged this August. BDO imposes the charge on the 2nd consecutive month you fall below the required balance, and every month thereafter until you restore your required balance.

Hi pem, no, you will not be penalized as long as you maintained 10k or more during the whole month of July and 10k or more during the whole month of September. The penalty is imposed at the end of the SECOND CONSECUTIVE month the required balance is not maintained.

Hello po, can anybody help me? I opened a bdo kabayan savings account here in oman. I found out I can’t use the card here right away. Need to activate the card in pinas and get the PIN from bdo. I have deposited. Is there another way to monitor my deposits while I’m here in oman? Thanks po.

Hello ms. i have a peso savings acct w/ passbook and atm. The maintaining bal is 10k. This august 1 my bal is 5k, I Will deposit 5k this aug 3 to restore the maintaining bal. My question is there a p300 service charge at the end of aug or sept? Thanks

Hi Katniss, if you leave an amount in your atm, your account will not be deactivated immediately. Assuming that you maintained your account in July, and that you will not maintain your account in August and September, on Sep 30, your account will be deducted with the 300-peso penalty. If there’s more than 300 in your account, your account will not yet close. If less than 300, your account will close. Accounts close automatically if the balance becomes zero or negative. The 300-peso penalty continues to be charged from month to month until the account is closed or restored. So what you can do? Withdraw what you really need, but leave 300 pesos or more, then make sure you have 2k pesos in your account on Sep 1, and maintain that 2k up to Sep 30.
If you’re a new employee and you’re finding it difficult to juggle your budget, but you really want to save, open a BPI Easy Saver atm account — this has no maintaining balance, but it charges 5 pesos for every atm withdrawal and inquiry, but this is better than the 300-peso penalty, as you try to start your savings effort. A BPI Family atm account is also a good option — only 1k maintaining balance.

I’m a new BDO account owner. I have ATM po and have a balance of around 2K which is the allowed minimum balance po. I need the money. If I withdraw and leave only 1k, will my ATM be deactivated? If deactivated, can i reactivate it again when I have money to deposit?

Hi nicky, your maintaining balance is 10k because it’s a passbook account. It’s more likely your account was closed when BDO system deducted the first 300-peso below-maintaining-balance-penalty and the result was negative. I don’t know if BDO now reactivates account, but if allowed, you will have to pay your 300-per-month penalties at reactivation. It might be better if you apply for an atm-only savings account, because it will be easier to maintain the 2k maintaining-balance requirement.

hi! ms nora, I have po passbook with atm. my initial deposit when i opened it was 5k. how much is my maintaining balance po? is it 2k or 10k? then last may 2015 i already zeroed out my account until now. then i checked it online it stated that my account was inactive. Is it already closed? Or can I deposit again? thanks!

Hi Arlene, if you withdraw all your money or part of it at a BDO atm here, there is no charge, because you have maintained your 10k maintaining balance requirement (10k if regular passbook and 3k if atm). If you withdraw it abroad, the charge per atm withdrawal is 3.50 US dollars. Or maybe more. You might need to withdraw your money 4 or 5 times because the maximum atm withdrawal amount per transaction is 10k. Maximum per day is 50k

Hi Gerlie, when you enrolled in online banking, did you choose the option “I do not have access to a BDO atm?” Did BDO ask you to mail your acknowledgment page? Your account should still be active because you remitted to it 5 months ago. For your balance, you call BDO or inquire here: https://www.bdo.com.ph/contact-us

Hi janine, yes, you need to enroll your mother’s account no. in your online banking, then validate your enrollment again through your atm card at a BDO atm machine (you will get a validation code). Look for something like “Enroll 3rd party BDO accounts”. Transferring to an enrolled account is free. If you’re rushing, use the “Send Money” service. Then click Send Money to an unenrolled BDO account. The fee is 100 pesos.

mrs nora I have registered with the online banking of bdo. but I cannot yet transfer money to the account of my mother. Do I need to also register her atm card to online banking so I can transfer money? thank you

Good day, i just want to clarify bout my kabayan savings,i deposited through bank remitance that’s why my passbook was not updated..This 5mos.ago i don’t have any transaction..There is no problem with my savings? no charges appear? And i tried to enroll thru online but still i can’t activate. I want to see my total of savings. How? (i left my atm card in phils.)

Hi sarah, register first at bdo.com.ph. Click “e-banking”, then “GO” under Online banking, then “Register”. After registration, you will receive a code. Enter this code at a BDO atm machine using your atm card. This is to validate your registration.

Hi sarah, yes, if your passbook account is a regular passbook account (not Kabayan), maintain 10,000 pesos or more in your account — never less than 10,000 pesos, so that you don’t have to compute about making catch-up with the maintaining balance, and you don’t have to worry about deductions.

Hi sarah, do you mean you opened a BDO regular passbook account? and BDO told you they will convert it to a Kabayan account? If yes, and if you’re sure you can maintain a regular passbook account, and that you do not want a Kabayan account, you can tell BDO not to convert. But BDO might have thought you want to get a Global Pinoy card, which allows you to enjoy Global Pinoy Center privileges. Check out a Global Pinoy center at an SM Mall.

Hi good evening po. I ask why do they need to convert my savings account. I opened an account with 10k with passbook. After my husband remits, they said they will convert. Do they really need to convert? Thank you. godbless po

Hi Gilbert, the 300-peso deduction is a penalty for falling below your maintaining balance requirement. If your account is a passbook account, your maintaining balance requirement is 10,000. If it’s an atm account, it’s 2,000. The deduction is charged starting from the 2nd consecutive month of falling, and every month thereafter, until you restore your account. What should you do? If it’s a passbook account, you can close your account and open an atm account, as this is easier to maintain. If it’s an atm account, you can close your account, and open a BPI Easy Saver account — it does not require a maintaining balance, but you pay 5 pesos for every atm withdrawal and every balance inquiry. Paying the withdrawal fee is better than paying the 300-peso penalty.

I withdrew last sunday, leaving a balance, and when I withdrew a while ago, I saw that there was a deduction of 300. Last May, there was also a deduction, I just ignored it. I just want to know why there are deductions, and what should I do? thanks

Hi dex, how much was your balance from May 1 to 28? Add your balances from May to May 31, then divide by 31. Is the result 10k or higher? If yes, then you maintained your account for the month of May. If less than 10, you did not maintain your account for the months of May and June, and your account was most likely closed on June 30. Check your balance via your atm to see if your account is still active. If you deposit on July 27, you must deposit a huge amount on July 27 to catch up with the required maintaining balance for the month of July. Maybe it’s better if you open a BDO atm account — it’s easier to maintain, as its maintaining balance requirement is only 2k. Enroll it in online banking, so you can see your balance anytime.

Hi Mrs Nora, I have passbook peso savings. On May 28, 2015 I needed money so I withdrew all, leaving less than 100 pesos in my account. Now I’m planning to deposit greater than the maintaining balance of 10k. Above post says “Accounts falling below maintaining balance for two consecutive months will be charged 300 pesos on the last day of the second consecutive month.” I wonder what two consecutive months mean. Is my account in the said situation since May 28 until end of June there’s almost no money in my account? Now I have money to deposit before the end of July or before July 28. thank you very much

Hi M_k, yes, the maintaining balance requirement for a BDO atm account is 2,000, with or without a Mastercard logo. If you continue saving, and not withdraw leaving less than 2,000, then you don’t have to worry about a below-maintaining-balance penalty.

Hi I just opened a BDO atm savings without a passbook but my atm is the one with a mastercard logo since I made an initial deposit of 15,000. is the maintaining balance still 2,000 even with the atm with a mastercard logo?

Hi Marites, does your atm card have a Mastercard logo? Try making a balance inquiry at a machine with Mastercard logo. If your card works, remit to it from abroad so your account remains free from the 10k-maintaining-balance requirement. If it does not work, write your inquiry here: BDO contact page

Hi juan, as long as the amount you deposited is posted under Deposit column and added to your Balance, then your deposit is valid. Next time you deposit with passbook, check immediately, and if you see DEPN, ask the teller why DEPN was posted, and not DEP.

Hi majoy, yes, when you open a Kabayan account, ask BDO if you can be issued a Kabayan atm card with MasterCard logo. Show 2 or 3 receipts of remittances to you from abroad. Tell them you’ll use your card for your travels. You can open with 100 pesos, but you can deposit more. Maintaining balance is 10,000 pesos if there’s no foreign remittance every 12 months.

Can kabayan savings account be used as an international debit card? If not, what are the requirements and how much should be the deposit to get an international debit card? Pls help. I can’t get a visa if I don’t have an international debit card

so you mean mam, they will stop charging my account 350 pesos? before i opened my unionbank atm account, they told me that there is 350 pesos yearly fee that would be debited in my account. im just worried that they will continues to charge me 350 pesos although it has only 75 pesos balance for the ?ast 3 yrs. . ( it would be 3 yrs x 350 = 1050 – 75 balance = 975) do i need to pay the 975 and do i need to personally close my account in the bank to stop the 350 pesos yearly charge ? im just afraid that they continue charging me for the next yrs and unionbank will run after me. hope you will help me.

so you mean mam, they will stop charging my account 350 pesos? before i opened my unionbank atm account, they told me that there is 350 pesos yearly fee that would be debited in my account. im just worried that they will continues to charge me 350 pesos although it has only 75 pesos balance for the ?ast 3 yrs. . ( it would be 3 yrs x 350 = 1050 – 75 balance = 975) do i need to pay the 975 and do i need to personally close my account in the bank to stop the 350 pesos yearly charge ? im just afraid that they continue to charge me for the next yrs and unionbank will run after me. hope you will help me.

Hi ann, a BDO atm-only savings account has a maintaining balance requirement of 2,000 pesos. Do you mean installment payments to stores for gadgets, appliances and other big items? Sorry debit cards cannot be used to make installment payments for these. Credit cards are the ones being used.

Gud am mam, i have got unionbank no maintaining balance atm account. every year there is 350 pesos debited in my account that serves as annual fee. The last time i withdrew is in 2012 with 75 pesos remaining balance. is it automatically close after 3 yrs? im just wondring if same rules apply in unionbank in terms of automatic closing of account. hope you will help me.

Hi sarah, the maintaining balance for a BDO atm-only savings account is 2,000 pesos, so prepare 2,000 and your IDs and ID picture. You should maintain 2k in your account so you will not be charged with 300-peso below-maintaining-balance penalty.

Hi Joshiel, yes, you can withdraw all your money via ATM (except the amount less than 100 pesos), and just let the account close. Your account will automatically close at the end of the 2nd month, when the 300-peso penalty is charged, and the balance becomes negative. If you like to get your less-than-100-peso money, you can swipe your atm to buy something cheap at an SM supermart or Watson’s.
Dormancy occurs when there’s money in the account but there’s no withdrawal or deposit within 2 years (savings account) or 1 year (checking account)

Hi po, I can’t read all, the thread is long 🙂 I plan to close my savings account with BDO. I was told I should close at my maintaining branch, but I can no longer go there. If I withdraw my maintaining balance and let the account be, will the account close automatically? And how soon will the account become dormant? Thanks po!

Hi Jason, yes, your card is still active, but if that was issued by your company, it’s only for payroll use, and most BDO payroll cash cards do not accept over-the-counter deposits. So if you want to have your own, apply for your own cash card. And if you can maintain an account (2k for BDO atm-only savings account), better open an atm savings account so you don’t spend for deposit and withdrawal fees. BDO cash cards have deposit and withdrawal fees.

Hi Ms Nora may I ask if my bdo debit card is still active if I’m able to check my balance via atm even if I haven’t used it for 2 yrs? Can I use it for deposit? It’s a debit card or cash card issued by my company for paying my salary

Hi Danilo, it’s good you filed for reversal — to show the banks that there are account owners who are aware of banking laws. Even if they’ll be able to use remedies to justify their penalties, at least, you’ll feel good you made an effort.

I recently experienced this. However, BDO did not comply withMORB section x263.1 which directs the bank to comply to due notice requirement to inform depositors of changes/increases in MADB. In my case i did not received notice thru regular mail,email,telephone or through courier. Still working on request for sc reversal. I closed all my BDO accts.

Hi xer M, I’m glad you’re planning to save. That’s the best thing to do. If you’re already working, and you get to keep all your salary every payday, meaning you don’t spend for utilities, etc., yes, you can open a 10k-maintaining-balance passbook account, and save as you have planned. If you do that consistently, you will soon save a lot, and you can then save in time deposit for a higher interest rate. If you’re paying several things every pay day, it might be more practical to start with a BDO 2k or BPI 3k or BPI Family 1k maintaining-balance atm-only account. But of course, if you have a good salary, and still have much after paying utilities, etc., then you can open a 10k account. Whichever you choose, strive to make it grow. Thanks for appreciating my blog 🙂

I wish to open a passbook account with 10k maintaining balance. Please suggest if this is a good thing so I won’t be deducted with 300. After opening, it might be good to deposit only once a month and then try not to withdraw. thanks in advance. nice blog po! 🙂

Hi Grace, if his account is an atm-only savings account, the maintaining balance requirement is 2k. If he failed to maintain 2k, then most likely, his account is already closed. If he maintained it, his account is already dormant (2 years without transaction), but he can reactivate it in person with his IDs.
BDO and all other banks have maintaining-balance requirements and impose penalties if not complied with; just choose the one that you can easily maintain. You can take a look at this BPI Easy Saver account.
And thanks a lot for appreciating my blog 🙂

Hi Nora, Thank you very much for the information that you have cited above. Just want to ask for the case my bf – he has a savings account with BDO. The last time he withdraw money from it was back in 2012. Since then, he never put any money on it and he knows about the P300 peso deduction. Just wondering if that account is already closed now? I told him to check with the bank but he said to just leave it alone and he won’t bother to use it anymore. What do you think? Appreciate your answer on this. Kinda sucks though… thought BDO is a great bank but after what i’ve seen in the comments here, its good thing i haven’t opened any savings account yet with them.

Hi Jen, is your account a regular passbook account? Or an Optimum account which has a 30k maintaining balance requirement? Because if your maintaining balance requirement is 10k pesos, then you should have not been deducted a below-maintaining balance penalty. Adding your total penalty of 1,500 and 8,522.40 (your last balance before you deposited 5k) results to 10,022, which is above 10k, and above your maintaining-balance requirement. Was that your average daily balance for the months before you were deducted with 300?
Your March maintaining balance computation, which resulted to 10,296.59, is also correct. But if they say that your Saturday deposit of 5k was credited only on the following Monday, which was March 23, then your maintaining balance for March was below maintaining balance. Tell them that your deposit was accepted on that Saturday, and should be counted for that Saturday, and you were not informed upon account opening that Saturday deposits are not credited real time, if that’s their argument.
I suggest you go to BDO and ask for your April-1 300-penalty to be reversed. Check also your balances for the 2 months before you were charged for your first penalty, and if you maintained your account, ask also that they reverse those that they deducted. Ask to speak with the manager if the teller cannot understand your computation.
I hope your penalties will be reversed. By the way, you write well. And I hope you’ll have the time to update us about what BDO decided

Hi Ms. Nora. I would just like to ask how Average Monthly Balance is computed? I wasn’t really aware that there’s a calculation for maintaining balances. Not until I checked my account last March, and surprisingly, I was already charged with Php1500 (5 months of falling below my balance). I just wished staffs on the branches have the decency to explain this every time there’s an application for new accounts so acct holders can avoid unnoticed service charges. Anyhow, my balance from March 1-20 (Php8,522.40) ; March 21-31 (Php13,522.40 ; I deposited 5000 on a Saturday, Mar21). If my calculation’s right, my Average balance for March is P10,296.59, which is above my required balance. I checked my account last April 1, and again, they charged me 300. I just don’t understand how their calculations work. I hope you can enlighten me as 1500 is way too much for unnoticed charges, and another 300 is really unacceptable. Thanks in advance.

Hi May, TBG is part of BDO. It means Transaction Banking Group (TBG) Remittance International. If your remittance is not yet credited to your account after many days, check with your sender if he/she wrote your name and account no. correctly.

Hi Emily, your account is on hold and cannot receive a remittance or deposit because it’s dormant, so you need to reactivate it before sending money to it. Are you in Canada? See this list and check if there’s a branch nearest you: http://www.banksphilippines.com/2012/04/philippine-national-bank-pnb-remittance.html If you’re very far from all branches, call or email and ask if you can fax or email a scan of your valid Canadian and Philippine IDs to them to reactivate your dormant Philippine-based PNB account.

Hi krung, if that person can perfectly forge your signature (your signature in your account opening form), he can withdraw from your passbook using your passbook and a withdrawal slip. But usually banks ask for valid IDs if they see even a little but significant discrepancy in the signature. Does this person have a good job there and still has a long contract? Then it’s most likely he will not sacrifice that, and he won’t do anything bad.

Hi po may I ask if it’s possible that another person can use my passbook? I sent my passbook to someone I know so it can be updated in the Philippines, and now I’m afraid he might use my money? thnks po

Hi zawesomebeljang, BDO charges interregional deposit fees, so it would be costly for your customers. You can open a BPI Easy Saver account — no maintaining balance requirement but has 5-peso withdrawal and balance inquiry fee. BPI or BPI Family does not charge interregional deposit fees. Yes, they can deposit 40 pesos at BPI and then ask them to photograph the deposit slip.

Hi ms, I’m just curious what’s the minimum amount for money transfer. I’m starting my online business on Instagram recently and some of my customers is just going to pay 40php. So, is it possible for them to send me with only 40 pesos?

Hi Badz, if you have maintained the previous 5k requirement, you can email BDO callcenter@bdo.com.ph and request them to re-deposit the 600 pesos they have charged you for not maintaining your balance. Tell them you were not informed that the required minimum maintaining balance has increased from 5k to 10k. Cite BSP Manual Regulations for Banks Part 2 Section X263 Service and Maintenance Fees. BDO however posted an announcement about their maintaining-balance increase on their website over many months before May 1, 2014.
To prevent further fee deductions, remit money to your BDO account so you reach the 10k maintaining-balance requirement. It’s now March 8, so you should maintain a balance of about 14k till March 31. You can maintain a balance of 10k and not more as long as your 10k balance starts on the first day of the month. Save your communications with BDO, to support your complaint if you want to ask help from BSP later on. See Consumer Assistance Guide here.

Hi Ms. Nora, I’m an OFW and recently checked my account in BDO. For 2 consecutive months, BDO has charged me 300 starting Jan to Feb this year. My concern is, I was not informed that maintaining balance for passbook account was increased to 10k (I was only enlightened when I visited this site).My story was, I only fall out short once but why am i still charged 300 per month? Another problem for me is I’m working abroad and I don’t have the convenience of going to any BDO branch to complain. Could you please help me by providing instructions on how to complain and report this? It would be highly appreciated especially to the Filipinos here abroad as I speak. Thanks!

Hi Chaching, yes, you can open your own BDO Kabayan account. Bring 2 valid IDs, 2 ID photos and remittance receipt (proof that you’re receiving remittance from abroad). Yes, BDO imposes charges on remittance deposited to Kabayan. I don’t know the charge for money coming from Doha, but I know the fee depends on the amount. Recently, I received 20k pesos from Korea through my Kabayan, and the charge was 650 pesos. I received a smaller amount in the past, and the charge was 200+. My sender told me she’d paid remittance fees in Korea. I was planning to call BDO about the charge, but have not called yet.

Hi mrs Nora, I’m planning to open an account at BDO for remittance from my hubby from Doha, but I’ve read there’s a charge by bdo for every remittance to an account? Is it true? And how much is the charge? Is the amount fixed or it depends on the amount of remittance?
Can I apply for a Kabayan Savings account under my name even if my husband is abroad? Or should my hubby be the one to apply? Thanks, sorry for too much questions. first time to open on bdo.

Hi mam nora. I just got my atm debit card yesterday i noticed it without mastercard logo unlike my previous atm debit card in other branch bdo that has been closed 3 months ago.is there any possibility i can upgrade or change it to atm debit card with mastercard logo? what should i do? Pls help me.ThankS and GBY.

Hi Cess, if you were below the maintaining balance since July 2013, then your 300-peso penalty was charged monthly from August 31, 2013, and in 17 months to Jan 2015, that would have totalled 5,100, and if your balance reached zero or negative, your account would have been closed. The maintaining balance for a BDO regular passbook account increased to 10k in May 2014. I think BDO does not activate closed accounts; you have to open a new account. BDO Contact Page

Hi! I have a passbook peso savings account with BDO, it was below maintaining balance from july 2013-I have kabayan savings that I’ve been using but I want to remit to my regular account (peso savings account). How much is my penalty if ever? I’m out of the country do I plan to activate my old bdo account. Thanks 😉

Hi juno, you can make a balance inquiry at an atm so you’ll know if your card is still active. If your account became dormant but did not fall below the maintaining-balance requirement, your account is just on hold; you can reactivate it. If you fell below the maintaining balance, it’s likely that your balance is already wiped out. Check your account asap. About dormancy: A savings account becomes dormant after 2 years of no withdrawal or deposit.

Hello, I want to ask if the current maintaining balance for BDO ATM Savings is still 2000? Because that’s what I know before and I would like to confirm if it’s still the same. Since my friend told me that it’s already changed to 10k and I want to confirm if it’s true. Thank you.

I am an old BDO depostior with a savings account I have the same concern with shine and I just found out that they have been charging mee the service charge from may up to now.. I never received any notice and why should the increase in the maintaining balance affecf old clients? Are you that desperate to ean money? With all due respectto Ma’am Nora it is never good to lose 300 pesos due to this scheme that BDO is employing. 300 here and there form different clients makes a whole lot of money..”But of course I’m happy for you that you were only charged 300.” Yeah if you lost alot more than I have lost then I’d be happier than you. I already complained and no one could answer my inquiry abouthow the notice was given to clients. Guess BDO is becoming desperate, and desperate acts of banks are not good for any banks image.

Hi shine, it’s good that only 300 was deducted, as the increase to 10k started in May 1, 2014. The increase was announced on the BDO website for some months before May 1. There were several account holders who lost much more to penalties. I’m puzzled that you weren’t charged for more. But of course I’m happy for you that you were only charged 300. About notifications, yes, banks should email account holders for major changes, as not all account holders go to the banks’ websites. You can close your passbook account or allow it to close automatically and open an atm-only account, which requires only 2k for maintaining balance.

Hi… I opened a savings account last 2013 with a maintaining balance of 5000. I never withdraw below the maintaining balance because i knew they will charge me 300 pesos as penalty. Just yesterday,i asked my husband to withdraw the 5000 and to his surprise,only 4700 was left in my account, he then asked the teller about the withdrawal of 300 and they said they changed the maintaining blance to 10,000 and the changes was made just last year and we werent inform about it. Why is the maintaining balance so big? I was told before that only for 2000 you can open an account and that is ur maintining balance but when i was in bdo they told me it was 5000 then now 10,000? Im really confuse.

Hi grmgzm, yes, you can apply for a BDO atm debit card. Upon applying, request for an atm that has the Mastercard logo. Bring your school ID and other valid IDs that you have. Yes, you can also use this to buy online. Previously, this can’t be used to buy online, but now it has been enabled. You’re right about BDO having many branches. But I think BDO is still charging for interregional branch deposit. I hope it’s still 50 pesos and was not increased. It’s BPI that has made their interregional deposit free.
Thanks for appreciating my efforts, and best wishes to your online business…What’s your sales site, by the way, so I can visit it

Hi grmgzm, I advise that you apply for UnionBank Eon Visa debit card — you can use this to verify your Paypal, to accept payments from your customers, and to transfer money to other bank accounts. You don’t have to maintain an amount in your account; just pay 350 pesos per year as your annual fee. You can apply at this UnionBank Eon debit card page.
Another options is Smart Money Mastercard. You just pay 100 pesos. If your SIM is Globe, you can apply for GCash Amex card.
All these 3 cards can be used to verify Paypal and pay online. For application, prepare your school ID. Get a barangay certificate when applying for Eon.

Hi Jeff, BDO will most likely charge you 300 pesos on Dec 31 or Jan 1 (since based on what you said, you fell below your maintaining balance for 2 consecutive months), and since there’s not enough funds to pay the 300-peso penalty, your account will automatically close. I’m not very sure though, so check again your account on Jan 2, so if your account has been closed, you can advise your father to remit to you for cash pickup and not through your account.
And yes, BDO usually charges 150 to 200 for depositing foreign remittance to a BDO account.

Hi. I have a savings account with 2k maintaining balance. November 6, i withdrew 2k and up until now have not deposited and what’s left in my account is 60 pesos only. I checked my account and it’s still open and the remaining balance has not disappeared. I expect my father in abroad to deposit at least 6K on Jan 2-4. Will this go through for deposit? And if it goes through, will there be a deduction from his remittance? I’ve read from previous comments there’s a remittance fee of 100-200 pesos. And will I be charged for 300 as I have not deposited for almost 2 months?

Hi reynaldo, if it was just closed, ask your branch if you can reopen your account so you can receive your remittance, and ask how much would be your penalty. But if no longer allowed or if the penalty is too much, ask your spouse to go back to where she made her remittance and request for a change in her remittance — change from Deposit to Account to Cash Pickup over the counter at BDO.

Hi Zeta, you can try. Some branches allow interbranch withdrawal, and there could be a fee. If there’s a fee, or if not allowed, withdraw all your money through the atm. If there’s a remaining balance (less than 100 pesos), you can swipe your atm card at SaveMore or SM to pay for something so you can get the remaining pesos.

Hi russel, sad to say BDO increased its maintaining balance requirement for passbook accounts in May 2014 from 5k to 10k. You can email BDO and request for refund of the penalties as you were not notified of the increase. Just try, and see what they’ll say. BDO announced the increase on its website many months before May 2014.

Hi nora, i only have passbook, can i still close it in any branch? i have below maintaining balance, can i just withdraw all my maintaining through teller? 300 every month is being deducted in my account. i’m not informed of the new policy last May and i haven’t check my account so that’s why this happened.

Hi Zeta, you can try. But you can withdraw all your money through the atm, and your account will automatically close when the balance reaches 0.00 or negative (after the cents or few pesos left will be wiped out by maintaining-balance charges).

Hi michelle, you mentioned before that your account is Kabayan, but based on your note that you were deducted 300 pesos, it means your account is no longer Kabayan and has been turned into a regular passbook account, requiring a 10k average daily balance (ADB). Did your 10k+ stay in your account for all the 30 days of November? To compute your ADB for Nov, add up all your daily balances for the 30 days of November…like 9,900 + 10k + 10k + 10,100 + etc. Then divide by 30 days. If the answer is less than 10k, then you fell below the required ADB. This December, make sure your ADB will be 10k or more, so you won’t be charged again. If charged, you email or call BDO and complain.

Hi Anna, if your ADB from Nov 1 to 26 was 2k, and your ADB from Nov 27 to 30 was 20 pesos, then you fell below the balance in November. But if you can comply this December, you will not be charged, since the penalty is charged after falling for TWO consecutive months, so comply this December. Don’t touch your 2170, so you will be able to comply this December, and so you won’t be charged.

Hello Nora. I just want to ask if I will be charged 300 pesos by the end of December. I have a savings account at BDO that requires 2000 pesos for the AVerage daily balance. From Nov 26, 2014 until December 2, 2014 my balance has been 20 pesos only which obviously meant I fell below the minimum ADB. Now, December 2, 2014 I deposited 2000 pesos and others deposited too making the balance 2170 this Dec 2. Will I still be charged of the 300 or more since there were 6 days I did not comply with the ADB policy? Thank you. 🙂

Hi arlene, the first below-ADB penalty of 300 pesos will be charged on the last day of the 2nd consecutive month the ADB is not maintained. Then again on the last day of the 3rd, the last day of the 4th month, and so on, until the account is restored to maintaining-balance status. To prevent account closure, you need to deposit 300 pesos plus some more pesos (like 310 or 320 pesos) every month so that the account will not fall to a balance of 0.00 or negative balance.

Hi Venus, if your account is Kabayan and if you have been doing transactions almost every month, you should have not been charged the 300-peso penalty. The rule for Kabayan is that its balance can be zero as long as it receives at least 1 foreign remittance every 12 months. You can email BDO and request for a refund of all the penalties charged. Tell them that your account is Kabayan and you have been remitting to your account many times every 12 months, and hence, you should not have been charged. If your account is not Kabayan, you can tell them that you did not receive any notice that the maintaining balance requirement has increased from 5k to 10k pesos.

Hi max, is the balance 0.00? Because if it’s 0.00, the account is usually automatically closed. Try making a balance inquiry at a BDO atm machine, and if it gives you a balance, and does not say account is closed, then your Paypal money will be credited to your account. If already closed, you can ask BDO if you can reactivate your account. If not able to reactivate, ask them too if they’re returning money to Paypal if the receiving account is already closed.

Hello nora, my husband has a checking acct. With atm card.my question is, if for instance we fall below the ADB. How many months after should the charges start and if ever the bank charges us 300 pesos for 4 months of not maintaining the adb, is there a way that the acct. Will be closed? Thank you

Hi Nora, I transferred an amount from my Paypal last 27.Nov to my BDO Peso Savings Account (Passbook+ATM), and the process would take 2-4 business days. However, I found out earlier today that there were system-generated charges which resulted to my account having zero balance. Will I still be able to receive the incoming deposit from Paypal? If not, what would happen and what would/should I do? Hope to get an answer soon. Thank you!

Hi Nora, same with other OFW, I was charged P300/- monthly without prior notice. My only concern is whatever changes to be done by BDO should be implemented to the new bank account owners/holder (those who applied from may 2014 onwards and agreed with that charges). We opened our account in BDO because of the service such as for OFW we can keep it and not worry to be closed even with 0 balance. I can say my account is active as I always do transactions almost every month. How we can get our money back?

Hi Maricor, based on what you said, I figure that your passbook account is a regular passbook account. You can close this account and ask your sis-in-law to open a BDO Kabayan passbook account, bringing some remittance receipts and her IDs. A Kabayan requires no maintaining balance as long as it receives a foreign remittance at least once every 12 months.
About the deductions, you can email BDO and complain about the penalties deducted without notice. The maintaining-balance increase from 5k to 10k started in May 2014. It was announced many months before May 2014 on their website. But I agree that they should have notified all their passbook account owners through email. You can also explore sending money through XOOM. It’s what my US employer uses to send my salary.

I have just learned from my sister in law that the money for P6000 to maintain a balance for about 3 years now is now only P4800. We have been remitting money from the US at least twice a year, but always maintain the P6000. She said the balance was increased to P10000. My sis in law was shocked that they took out fees without notifying her of the increase in the maintenance balance. I think it’s unjust for BDO to just take fees without informing the account owner. What kind of recourse do we have to recover the fees? Yesterday we just remitted P10k for Christmas. I’m inclined to close the account.

Hello I have the atm Bdo and the passbook. Today I withdraw using my atm card and the remaining balance is 4 thousand. My question is: will I pay something because I wasn’t able to maintain the minimum balance of 10k? How many days or months should I deposit again to maintain my minimum balance?

Hi jason, I’m glad you have decided to save and to choose the passbook-only account. Deposit immediately 10k pesos and don’t touch it, as this is the maintaining balance requirement. Then deposit to it every payday. Make it your commitment. Interest rates for savings accounts are low, but don’t mind it. What’s important is you are saving. When you’ve accumulated 110k, withdraw 100k and then put it in time deposit, which has higher rates. You might also like to save through Pag-ibig 2 or MP2. This has higher rates. You can get it after 5 years.

H Kate, will your account balance be 1997 pesos for only 3 to 5 days? And will there be a deposit of at least 500 pesos before the end of the month? No, there would be no charge. It will still be active.

Hi, I’m applying for a passbook savings account. what should be the best amount for an average employee to have the advantageous interests possible…. how much does it increase and how often in a year or a month..

Hi. What if the 2000 maintaining balance has turned to P1997. Will there be a charge? Deactivated? Even if within 3 days, somebody will send money to my account? And if it needs activation, do I need to go to the bank? Or the deduction of 300 is automatic? Thank you

Hi michelle, yes, BDO is deducting 100 pesos or more. I myself received money from Korea and BDO deducted 192.23. You can email BDO and ask them if the 100-peso deduction is a remittance fee, so BDO will get more emails from customers about the fees.

Hello. I hope u can help me. I sent money from bahrain to phil in my kabayan amt with the amt of 10k. After I checked online. It shows only 9900k I rcvd. Is there a deduction of 100pesos everytime I send money in my acct? Thanks

Hi ana, you should call BDO and ask them so they can explain using exact numbers and dates. The 10k maintaining balance is computed monthly, and if your account falls below for 2 consecutive months, then you will be deducted with 300 at the end of the 2nd month, 3rd month, and so on, until you maintain your required balance for the whole month.

Hi im just wondering i deposited money in my passbook and that makes my saving at around 11k. I wascharged of 300 pesos since July every month. After i deposited last month i was shocked when i found out i was charged again of 300.based on record the deduction happened same day i deposted the money. How is hat happen? I already put above minimum and yet i was still charged.

Hi Xinyuiyin, your atm account is most likely closed, so you can no longer deposit or withdraw. You can open a new atm savings account. If you’re abroad, find a BDO remittance partner that offers opening for BDO Remit card or Kabayan account.

Hello Ms Nora I had a BDO Savings Account ATM only. My account was left with 500pesos last june with a minimum balance of 2k, It’s already November and my account is probably closed, Would it reactive if I just withdraw some money like 5k to it? what will happen to my 5k if it won’t reactive if i withdraw? my atm was very active from february to may this year, it just happened i had some troubles and i accidentally left the card from june till november this year.. can i still reactive it by withdrawing? i don’t mind at all if it tries to get those 300 months penalty that it failed to get because it was like 0 balance for 3 or 4 months , i just want to know if it will reactive simply by withdrawing.

Hi Nelda, if your mom-in-law has 2 valid IDs, she can open her own BDO Kabayan account (plus 2 ID photos and a receipt of remittance from you). If you send to this Kabayan account at least once in 12 months, this account does not require a maintaining balance. If you’re near a BDO remittance partner there, you can ask if they’re offering a BDO Remit cash card so you can apply for it and then have it sent to your mom-in-law. This is a cash card so it doesn’t require a maintaining balance, but there must be at least 1 transaction every 12 months, so it doesn’t get closed. It can contain up to 100k pesos. BDO remittance partners in Canada

Hello. this week I sent my usual monthly remittance to my mother-in-law to her BDO savings account via my bank here in Canada. My remittance bounced back to my account because of “closed acct”. My mother-in-law might have withdrawn over the maintaining balance in September, but she was not notified that her acoount is now closed. is there a way to re-open it in cases like this? If so, can you please walk us through w/ the best way to deal with this issue. Thanks

Hi darl, you’re right, most likely your husband’s account is already closed. And even if it’s active, it cannot be converted into a joint account. You need to both appear at the bank to open your joint account. You must have a valid reason why it needs to be a joint account, but you can open your own account here in the Phils and he can also open his own account at a BDO remittance partner abroad and enroll both your accounts in online banking.

Hi..can I ask something about my husband’s bdo account?it was left dormant for 5 years now.and I’m pretty sure the money in it is already gone since the last transaction left it below maintaining balance,.he is abroad now.and will not be able to appear personally.can I act on his behalf to reactivate it?we need to have a joint account and I’m wondering if its still possible to have it reactivated and make it a joint account.

Hi whindycallelero, is your account a joint account and is it an “AND/OR” account? I think you can reactivate it with your 2 valid IDs. If they require your husband to be present, ask another way by which you can reactivate your account while your husband is abroad. Can he appear at one of BDO remittance partners abroad? Or can he mail a scan of his IDs from abroad to your BDO branch?
About his check: Is that a peso check? If yes, then you cannot deposit it to your dollar account. He can open a Kabayan peso account at a BDO remittance partner abroad so you can deposit his check to that account.

may i Ask regarding our dollar account together with my husband. It has been 2yrs without deposit or withdrawal so it’s already dormant, according to BDO. What should we do to reactivate it, as I’m the only one here and my husband is abroad. After reactivation, can i withdraw the money or can i deposit again? Can I deposit a check under my husband’s name?
Thank you and hoping for your response.

hi I’m Sally from Numancia, Aklan but currently here in Roxas, Mindoro. i just wanna ask if it is possible to apply a debit card with visa logo through online. If possible, what are the requirements and how to process it. Thank you. Sally

Hi kristine, is this a BDO passbook account? The maintaining balance requirement now is 10k pesos. The increase took effect May 2014. You can call toll-free 011-800-8-631-8000 (Teleglobe) or email callcenter@bdo.com.ph

just wanna ask, I was charged 300 for falling below the maintaining balance. But even if I’m no longer below the maintaining balance, I’m still being charged 300. i cant go to my bank because I’m here in canada. Can someone enlighten me or let me know how to get in touch with them even if im abroad.

hi Rachel, it’s likely that the account has been dormant since 3 years ago. The owner should reactivate the account in person with 2 valid IDs at the branch. Since he’s in Australia, he should email BDO callcenter@bdo.com.ph and ask how he can reactivate his account from Australia. Where is he in Australia? He can check this list of BDO remittance partners, and see if he’s near one of them, and mention in his email if he can reactivate his account by appearing in person at the nearest remittance partner in Australia.

Hi Arlette, I wish you had your passbook updated when you went to BDO. You can register for BDO online banking. Your approval might take a while, but it’s better to register now as time passes, so you can check your balance any time in the near future. Meanwhile, you can send your inquiry here: BDO Contact page

Hello! My passbook account became dormant. I went to the main BDO branch and had it reactivated. But my balance was not indicated. They said they’ll email it or i can just go online to see my balance after dormancy. How can I know that what will be indicated as my balance was my balance before it became dormant. I’m in Saudi working and I cannot follow it up in the Phils. My next vacation will come after a long time. I hope you can help me. Thank you.

Hi kutchi, is this an atm-only account? Leave a balance, maybe 107 pesos, do not withdraw all. If you have maintained 2k or more last September, and you will maintain 2k or more in November, you will not be charged. If you did not maintain last Sep, and you’ll not maintain again this Oct, you will be charged, and if your balance is less than 300, your account will be closed.

Hi, can i withdraw money from an account that for 5 years has not been deposited to? The owner is in australia. Can another person withdraw the money using authorization? The owner gave me the account no. and PIN. Thanks.

Hi Chen, the usual procedure is to go to your branch with your IDs and ask your account no. I’m not sure if they’re giving account nos. over the phone or email since you need to present your IDs. If your balance is zero, and if it has been 12 months that you did not remit to your account, it might be better to open a new account. Here’s a list of BDO remittance partners in Singapore. You can ask any of them if they’re offering BDO account opening.

Hi, I would appreciate if you could help me regarding my queries; (1) how to retrieve my bdo savings account number? I have been working in abroad for about 1yr now and wanted to deposit my personal savings but, i totally misplaced my record and accidentally thrown away my receipts from previous deposit. (2) Can i request a replacement on it,if that’s closed account already ? Please advise.Thank you.

Hi lemmor, I think there’s no RA specific to auto-debit, but sad to say, autho-debit is in the contract you signed when you applied for a BDO credit card. See “Consequences of Default” in the Terms and Conditions. I think auto-debit is allowed by law, as long as you sign it, because auto-debit is being used by companies such as Meralco, PLDT, SSS, Xoom, Paypal, etc.

Hi Tet, yes, make a balance inquiry first at a BDO atm to make sure that account is active. The account name and account no. should be correct. Take note that card no. and account no. are not the same.

Hi leah, if your balance is 10k or more everyday from the 1st day to the last day of the month, and every month thereafter, then your account is maintained, and you won’t be penalized, even if you don’t deposit or withdraw for many months.
But you must withdraw or deposit at least once in 2 years, so your account will not become dormant. Dormancy occurs after 2 years of no withdrawal or deposit.
In case there are days that your balance goes below 10k, then you must deposit higher amounts in the other days so that the average daily balance for the month is still 10k or more.How to compute ADB for the month.

hi Ms Nora… i still didnt understand the adb… would the bank still deduct from my account if i have a balance of 10k for savings account but didnt able to deposit for additional peso for the next month or two months? please enlighten my mind,,,thank you

Hi L, you will incur a penalty only if you fall below MADB this month and next month, or if you fell below MADB last August and you’ll fall again this Sep. Have you enrolled your account online, at bdo.com.ph? Enroll so you can track your account balances, and so you can compute your MADB. How to compute? Add your daily balances for the whole month (30 days or 31 days or 28 or 29 days). You can write here your daily balances from Sep 1 to today, and I’ll teach you how to compute MADB.

Hi i’m a student! I have an ATM with a required MB of 2000. Money was deposited last August. This September, there were 2 deposits. Then this week only 2100 is left (lots of needs)
Last September 17, i made a withdrawal of 200. should be 100 only but it’s not allowed. So what’s left is 1900 plus. Will i incur a penalty? Mama will deposit again by last week of September 🙂

Hi Ms. Nors, pinaclose na po nya yung account..she’ll open a new one na lang po..base on BDO’s computation she needs to deposit at least 17,000 para ma cover..so she decided to close it na lang po…Thanks so much po 🙂

Hi Sel, was the balance of 6,300 since Sep 1? If yes, she needs to deposit 7,400 pesos tomorrow (16th) so that the MADB for Sep will be 10k, and so the penalty will stop. Or make it 7,500 pesos.
6,300 x 15 days (Sep 1 to 15) = 94,500
(6,300 + 7,400) x 15 days (Sep 16 to 30) = 205,500
94,500 + 205,500 = 300k
300k / 30 days = 10k

HI Ms. Nors…We didn’t know that the 10k maintaining balance became effective last May 2014. My friend was deducted with service charge for 3 months because her account fell below MADB. Ending balance last May 2014 was 5,000…Her passbook shows the SC was imposed in june, july and august…now there’s 6,300 in her account…if she deposits 4,000 tomorrow. will she be still charged this Sept?

Hi Cat, is this an atm account with 3k maintaining balance? or a passbook account with 10k maintaining balance? If you fall below the maintaining balance for this September and October, your account will be deducted with 300 pesos on Oct 31 or Nov 1, and on Nov 31 or Dec 1, if you don’t restore your account to maintaining-balance level.

Hi ruth, it could be the atm machine that’s not working. Try another machine. Because if there are other reasons, you would have seen “account not valid, or “insufficient account” or “account not existing” or PIN invalid” or “account closed”, etc.

Hi! Good day! I made a withdrawal from my debit card 2 days ago amounting to 1k from 5k so the balance was 4k. then a while ago I checked and the response was cannot process transaction… what does that mean? Thanks

Hi anthony, the maintaining adb increase started in May 2014; it was announced for months before May through a sliding tab on the top portion of their website screen. Yes, you’re right, they should have notified you before they charged, according to BSP rule. But this is not being practiced by many banks, not only BDO, but it seems no one’s publicly complaining. We would write about this again in banksphilippines.com.
If you like to try, you can email them to request for reversal of the charges, saying you didn’t know of the increase, and you were not informed. Cite this BSP rule: see the last item on the list (Service Charges): https://sites.google.com/site/informationphilippines/bsp/bsp-special-deposit-account?pli=1

Hi felix, there’s no maximum amount limit for online fund transfer. It’s only atm withdrawal that has a maximum limit per day.
But if you’re transferring to a BDO cash card, note that BDO cash cards can contain only up to 10k or 25k or 100k, depending on the cash card type.

Hi Reese, were you able to maintain your balance in July? If yes, you won’t yet get charged this August, because the charge is imposed after falling below the maintaining balance for 2 consecutive months.
For August, you were below the 10k maintaining balance. How to compute average balance for the month? You said 1st day to 29th day, you’re below 10k (let’s just say 9.9k); and 30th and 31st, you reached 10k.
9.9k x 29 days = 287.1k
2 days = 20k
287.1k + 20K = 307.1k
307.1k / 31 days = 9.9k was your average balance for August
9.9k is below the 10k maintaining balance, so you fell below the maintaining balance in August. You must not withdraw your 10k this Sep.

Hi Ms. Nora, if my account has been below maintaining balance since last month but I managed to deposit an amount to reach the 10k mark at the second to the last day of the month, should I still be charged 300?

Hi Pines, 1. The maintaining balance requirement for the passbook-with-atm account is 10k; it’s 2k for the atm-only account. With passbook, you can update it at your branch from time to time so you can see your transactions. You can enroll both in BDO online banking so you can track your account online. 2. About logos, you can only have one: either Mastercard only, or Visa only.

Hi, I am planning to open a new Savings account with BDO. I’d appreciate if you can help me out by answering my queries:
1. Could you let me know the advantages of having the (a) Passbook Savings Account with ATM Card vs (b) ATM Debit Card only? what are the pros and cons?
2. Can I have the ATM card with BOTH Mastercard and Visa logo on it? (I used to have the one with Mastercard logo only)
*I know for some.. my question is very basic but I sincerely want to know some answers to help me on my decision-making whether I better have the passbook (with ATM) or just the ATM.
Thank you & Best Regards, Pines

Hi Mics, you might be deducted with 300 pesos on Sep 30/Oct 1 because it’s likely that you will be below the MB for the 2 consecutive months of August and Sep. Make sure to be above your MB in Oct so that you won’t be deducted with another 300 on Oct 31/Nov 1.

Hi Nora,
I have a question, my remaining balance as of today is below the MB for passbook peso savings. and I would be able to replenish the account by first week of October. I am so confused on how much will be the deduction on my remaining balance sa account ko. If I am not able to put funds this september para mameet yung MB. kindly enlighten me.. thank you so much!

Hi Shien, you will fall below the maintaining balance (MB) for this month. If this is the first month you’re below the MB, there’s no penalty. But if in Sep, you again fall below the MB, you will be charged with 300 pesos on Sept 30/Oct 1, and the next month, and so on, if you’re still below MB.

Hi Rialyn, 1. If you won’t deposit, your account will close at the last minute of Sep 30.
2. If you deposit in Sep, you won’t be charged. But if your average daily balance in Sep (computed at the last moment of Sep 30) is below 2k, you will be charged 300 pesos.

Hi jill, yes, it’s possible that BDO will deduct from your savings account. The credit cards that I have, BPI and Metrobank, they have that rule that they can get funds from my bank accounts with them to pay balances in case I become delinquent.

Hi Ms Nora, good evening! i just want to inquire since I’m quite bothered about opening an account in BDO recently. when im filling up the form, they are trying to retrieve my old accounts and they found out that there’s a credit card account which i have unsettled balances way back 6 years ago.. Just want to ask if they’re going to touch or deduct my savings to pay the unsettled balances? pls help. thank you & more power.

Hi Daisy, if you have a passbook and your account is not Kabayan, your maintaining balance requirement is 10k because your account is a regular passbook account. Your penalty is 300 pesos if you fall below the maintaining balance for 2 consecutive months. But if your account is Kabayan, the requirement for you to be exempted from the maintaining balance is for your account to receive at least 1 remittance from abroad every 12 months.

Hi bernaditte, you can make balance inquiry at a BDO atm machine; at your branch, if you have a passbook-only account. Enroll your account in BDO’s online banking bdo.com.ph so you can check your balance online.

Hi Faith, you’re right, I think your account is already closed. You don’t have to go to your branch. You can make a balance inquiry at a BDO atm, and you should see Account Closed.
If you open a new account with your corrected name, I think they won’t see your old account because the names would not match.

Ma’am Nora 🙂 My name was corrected at the NSO office because of some few typo errors on my first name only.. Opened Atm without passbook sa Bdo using the name ksi yun lahat nasa ID’s ko. And then nung naprocess na name ko at okay na lahat pati ID’s I have plan to open the same account in the future. Would they see my old account or would they still know because of my surname and second name ? THank you in Advance 🙂

I have an Atm peso saving account without a passbook. 200 pesos was left on the count by April. Then i suppose it’s already zero balance by now right. And about the 300 pesos penalty, i would only apply if you chose to reactivate that account, but if you want to close it instead then you don’t have to do anything??? Would i leave it as it is and keep the old atm card i am holding???

Please help me.. I’m bit confused if i have to go personally to the bank and apply for a closure slip or something.

Hi mary, since you’re abroad, it’s easier to close your account in your single name (or just withdraw all your money) and then open a new account in your married name (present your photo IDs in your married name). Are you in Auckland? Here’s a list of BDO remittance partners in Auckland, New Zealand. Ask them if they’re offering Kabayan account opening. Your account will be active, but your atm card can only be activated at a BDO machine in the Phils.

Hi Angela, if your account turns to 0.00, your account will immediately close. But to be sure, you can try making a balance inquiry at a BDO atm machine. If there are some cents or few pesos left, and if it’s not restored to maintaining-balance level, it will close on the last day of the 2nd month.

Hi michelle, reactivation of a dormant account requires personal appearance with IDs at your branch. But if they’ve instructed you to submit some forms to reactivate, and you’ve complied, you can make inquiry here https://www.bdo.com.ph/contact-us or call 631-8000 to ask them if they’ve received the forms you sent them and to ask about your account status.

hi, i have a dormant account with bdo and i want to reactivate it. i can’t do it personally because i’m in the US. they asked me to submit some forms and do a remittance. i tried to remit money to my account but my transaction was cancelled because the account (my account i am trying to reactivate) is dormant. how can i go about this? thanks

Hi rodel, the current exchange rate will only have an effect on your remittance one time, at the time your remittance is credited to your Kabayan. After it’s credited, it’s no longer affected by any change in the exchange rate. Atm balance inquiry abroad usually costs US$1 to US1.50, but that atm there might be charging a higher fee. Are you sending through a BDO remittance partner? The deduction might be an additional remittance fee. You can ask about your concern here: https://www.bdo.com.ph/contact-us

Hi sheryl, try to use the BDO Remit Inquiry system at bdo.com.ph. Write your inquiry at BDO’s Contact Page If you did not make any deposit or withdrawal within 2 years, your account might have become dormant, so it was put on hold. I hope you had $500 in your account, so it did not incur any penalty and will not incur additional penalties. Ask BDO if there’s a way you can reactivate your account while abroad. If reactivation is not immediate, you can get your recent remittances by going back to where you sent the money and amend your remittance from deposit to cash pickup by your family. Keep your remittance receipts.

Hi!good evening i am an ofw here in abroad and 3 yrs. Been working here since then i never had a change to widraw in my usd dollar account in bdo. I asked a family member to checked it for me they said 3 months no depisit in my account now i cant send deposit from.abroad or anyone there in the phils. Can you help me how this happened.pls. thank you

Hi Angie, no. The 300-peso fee is charged only if your monthly average daily balance falls below 2k for 2 consecutive months. For June, you will not fall below 2k.
How to compute: Add all daily balances for June, and then divide by 30.
June 1 to 4 (500 x 4), June 5 to June 30 (5500 x 26)
2k + 143k = 145k
145k / 30 days = 4,833
4,833 is higher than the 2k maintaining balance requirement, so you’re okay for June

Hi Angie, did you use an envelope to deposit the money? If you wrote the correct account name and account no. of the seller, then your money should have been deposited to the seller’s account the next day at the latest. Ask the seller to send you the product you have bought since you already have deposited the payment. Tell her the date and time of deposit.
Or did you use a cardless deposit machine? I’m interested where this cardless machine is located since BDO does not yet have many of these cardless deposit machines.
You can also go to the branch where the deposit machine is located, and request for proof of your deposit. Tell them the machine did not issue a receipt, and you need the proof of deposit. Bring your IDs.
Next time, always deposit over the counter when making payments so you will always get proof of deposit. Also, deal only with reliable sellers.

Hi po. I bought something from online shop and then i used deposit machine to pay P 3,100 for what i am going to buy. I dunno what happened but the machine didnt issued receipt. Im worrying because i dunno where my money went. I asked the online shop if she already received my payment. She said her account already credited but debited it after. I asked bdo, they said they would not be responsible for the lost of money if ever because of the technical problem on machine. What am i gonna do???? 🙁

Hi geoff, thanks for appreciating my blog. Makes me happy. About your Q, I don’t know all of BDO policies, but I think that is not allowed, even with other banks. Why don’t you just open a joint OR account without closing your own account? Then enroll your 2 accounts online, so you both can manage them online.

Hi Allen, sorry I’m not employed by BDO. If you activated your atm card in the Phils before and your atm card has a Mastercard logo, you can make a balance inquiry at a Mastercard atm there in Saudi. If not, call BDO 800-863-0011 or write your concern here: https://www.bdo.com.ph/contact-us Congrats for saving money while abroad.

Hi cris, your bpi account became dormant in Jan 2014. It’s good it’s above maintaining balance so there would be no dormancy penalty. When you come back here, reactivate your account in person at your branch with your IDs. Meanwhile, you can email bpi and ask if there’s a way you can reactivate your dormant account while abroad (mention where you are). expressonline@bpi.com.ph

Hi manilyn, wala pang penalty this May, pero kapag hindi mo uli ma-maintain in June, meron nang 300-peso penalty at end of business day on June 30.
If you can, deposit 7,200 on May 15 and don’t withdraw it para maintained pa rin ang account for the month of May. Dapat every month, if you add daily balances, ang total ay 300k (for months with 30 days) or 310k (for months with 31 days) or higher para maintained ang account. 300k divided by 30 days = 10k at 310k divided by 31 days = 10k

Hi gio, mag-try siya ng another branch sa Mindanao, kasi kung minsan, ang ibang branch, pumapayag, with interbranch banking fee. Another option, but which takes a longer time, is for her to open her own BDO account, for you to enroll your account in BDO internet banking (mail your signed enrollment page to BDO Makati with a copy of your IDs), and enroll her account into your account, so you can transfer money to her account anytime.

hello po , nasa china po ako ngayon. i left my passbook to my representative and i file up withdrawal slip so that anytime she can get money through my passbook and through slip. this time my representative is going to withdraw but the bdo bank did not allow her to withdraw its because i open my account in manila then my representative is in mindanao iligan. is there other option so that she can withdraw in mindanao? thank you .

Hi jennifer, if you withdrew your 5k in Jan 2013, your account is already closed. You can open another account in the same branch or another branch. The maintaining balance requirement for BDO passbook account will increase to 10k in May; you might like to open an atm-only savings account — maintaining balance is only 2k.

hello, im sorry but i have no time to back read, i want to ask about my scenario, i opened a peso savings account with atm and passbook, then almost a year after, i fell below the maintaining balance because i need a cash for an emergency way back january 2013, now i am curious if i will deposit the whole amount of 5k again will i still pay the 300 pesos penalty for every month that i did not deposit fund into it?

Hi tin, at the end of the month. The first deduction is on the 30th or 31st of the 2nd consecutive month na below-maintaining-balance, and then again at the end of the next month na below-maintaining-balance pa rin.

Hi Norby, sorry hindi puede ang ganyang conversion. You can open another account — a passbook with atm savings account. This account requires a 10k maintaining balance starting May 2014. Currently, the maintaining balance is 5k. BDO Kabayan is a passbook-atm savings account; you can open this if you’re receiving foreign remittances. You can close your atm account after a month para walang penalty.

Hi Jonely, ichek mo nga today kung maka-re-enroll ka pa uli agad sa online banking, or you need to wait for the no. of days given you to validate your first enrollment before you can re-enroll? If allowed na, you enroll again, and then print the enrollment page (bago mo i-click yong Submit) plus the acknowledgment page. Sign those 2 docs on the lower portions and together with a copy of your IDs, send them by postal mail to: TBG – Business Support Fulfillment Unit – Enrollment Section, 7th floor South Tower, BDO Corporate Center, 7899 Makati Avenue, Makati City 0726, Philippines . Keep copies for yourself. Look out if this option appears during enrollment, and check it kung meron pa: “I do not have access right now to a BDO atm machine”. Hope you can comment again about your enrollment experience

Hi Grace, the 300-peso deduction starts on the last day of the 2nd consecutive month the account falls below the balance requirement, and then 300 deduction every month thereafter, until the account is fully restored above the balance requirement. This means an account balance can easily turn to zero if it’s not monitored. If your account is the passbook type, you can close it, and then open the atm-based account — the balance requirement is lower (2k). The passbook account will increase its balance requirement from 5k to 10k in May 2014. For the 2k account, make sure there’s always 2k there, so you don’t need to worry about penalties. Check also from time to time if there are increases in balance requirements.
If you like, you can open a BPI Easy Saver — no maintaining balance — but there’s a 5-peso charge for every atm withdrawal and balance inquiry.

Hello miss nora. Please help me. I have a Peso Savings Account on BDO Bohol.

I went there to ask on what is the rule on ADB and Fee for Accounts falling below ADB.

Per BDO flyer, it says that you will deduct 300 pesos if the account falls below ADB for 2 consecutive months. I wanted to confirm, so asked a personnel in my home branch. She said that that the “2 consecutive months” rule does not apply on Peso Savings. How is that so? Please make it clear. Because a 300 pesos means a lot for a person who earns it the hard way.

I have trusted BDO with my savings because BDO has always been the best bank for me. Now I am thinking twice.

Hi Gesophie, if their policy has not changed, if it’s less than a month from when you deposited it, there’d be a penalty of 500 pesos. If it has been more than a month already, you get your 250k, plus maybe some cents or pesos as interest — the interest rate reverts to the regular savings interest rate which is parang wala, 0.25% na lang yata ngayon. If you don’t need the whole 250k, you can tell the bank officer you’re getting only the money you need, and then put the rest into time deposit for 3 months with auto-renewal.

Hi jino, I’m not sure if BDO allows reopening of closed accounts; BPI allows reopening. But you can try by going to your branch with your IDs. You might be required to pay 2 months of penalties (300 pesos x 2 = 600 pesos) or 3 months. If you don’t have a valid reason to reopen this account, like expecting a remittance to this account, you can try opening a new account at another branch to avoid paying penalties.

hi maam nora. my bdo account was closed because i wasnt able to maintain the required maintaining balance i think its been 1 or 2 months now..i want to re open my account.my question is. is there a penalty for this and if it has how much and/or how many months shall i pay the penalty?thank you..

Hi Sheena, go to your BDO branch asap with your IDs and request to reactivate your account. Tell them a remittance has been sent to your account. You might be required to pay penalties so bring at least 300 pesos (might be 600 pesos). If you can no longer reactivate this account, ask your sender to go back to where he remitted money and make a remittance amendment — meaning change the remittance mode to BDO “FOR CASH PICKUP”, writing your name and address and contact nos. Tanungin mo na rin yong BDO kung ganito nga ang gagawin para sure na sure

Hello, I currently have a BDO Peso ATM account. pwede ko bng i-upgrade ito into Peso Passbook Savings Account (with or without ATM)? or do i have to open another account for Peso Passbook Savings Account (with or without ATM), tapos close ko na ung Peso ATM account ko. Thanks.

Hi vj, if your 1k deposit was an over-the-counter deposit and not a remittance from abroad, sorry I think your account is already closed. Your Kabayan turned 1 year in March 2013, and since it did not have a foreign remittance, it was converted into a regular passbook account. This requires a 5k maintaining balance, and since there’s only 1k there, the penalty of 300 pesos a month already wiped out the 1k you deposited.
On the other hand, if that 1k was a foreign remittance, I think it’s still active. To be sure, call BDO, or ask someone to deposit 100 pesos to your account to check if it’s still active.

Goodmorning po! I just want to inquire regarding the kabayan savings account i opened last march2012. I deposited 1k pesos but until now i haven’t made any transaction on the said account.is it already converted to a regular savings account? and have they deducted the dormance fee from that account? Can i still use that savings account? Thank you po ^_^

Hi Jaime, yes, dapat active pa ang Kabayan mo this Jan kasi wala pa siyang one year in Jan. Pagdating mo, depositohan mo and then register it online, and then activate it through a BDO atm. Then when you’re abroad, you remit to it so it remains a Kabayan account and not be converted into a regular account which requires a 5k maintaining balance.

Hi Pers, if you do what you said, you’ll be below your maintaining balance this Dec 2013 and Jan 2014, and you will be deducted 300 pesos on Jan 31 or Feb 1. If you deposit on Jan 13, you should deposit at least 3,900 or 4k so that your average daily balance for January will be at least 2k.

Hi, I have savings account in BDO with P2000 maintaining balance and i’m planning to withdraw P1500 from it on Dec 18. Is there a penalty if i’ll deposit at least P2000 on January 13th so it will again be above the required maintaining balance?

Hi Irene, if the account is already closed, the remittance/deposit will not push through. Ask your brother to return to the remittance company and modify his remittance by making it FOR CASH PICKUP by you, so you can just get your remittance in person at a BDO branch with your remittance reference no. (from your brother). You can also call BDO and ask if your account is still active.

Hi julius, dapat active pa. Kung 5k or more ang nadeposit mo, active pa yan kahit you have not deposited to it within a year. Pero if this is Kabayan, it will be convered into a regular passbook account, which requires a 5k maintaining balance. If lower than 5k ang nadeposit mo, dapat depositohan mo to accumulate 5k or more before mag-exceed ng 1 year. If you’re not able to, pawidro mo na lang, kaya lang you can only do this if you left your atm and it was activated before you left. By the way, sabi mo close account na? Did you call BDO? If it’s BDO who told you, then it’s already closed. If not, you can call BDO from overseas or you can ask someone to deposit into your account maybe 100 pesos at a BDO branch to test if your account is still active.

Hi Melvin, if you mean online purchases, sorry, you can’t use your BDO Kabayan account to pay Internet merchants. There’s BDO Internet banking but you need to register and activate your registration through a BDO atm here, and you can pay only merchants that are registered with BDO like PLDT, Meralco, Cebu Pacific, etc.
About your atm card, you can activate it only here in the Phils. What is active is your account, which means you can remit to your account or somebody in the Phils can deposit to your account over the counter.

Hi xhrishna, na-closed ba na walang balance? Just open a new account in another branch because if you reopen a closed account, you’ll pay penalties. Na-closed ba dahil dormant? Then go to your branch with your IDs and re-open your account.

Hi xhrishna, if you left nothing in your account for 5 months, your account is already closed. To be sure, make balance inquiry at a BDO atm machine; if closed, it will say “account invalid” or “account does not exist”.

Hi Lady, 300 pesos lang ang penalty for lower-than-minimum-balance penalty, so malamang na hindi ito ang reason. At saka it’s not required that you deposit 2k every month; what’s required is to make sure that your balance is always 2k or higher. Puede namang maging lower than 2k for some days but you have to deposit a higher amount the next days so that the monthly average daily balance is still 2k or more. Call BDO and ask why your account was reduced by 500 pesos.

I have a BDO ATM Savings account that requires a maintaining balance of P2,000 and I think I need to deposit P2,000 din every month. Above 2,000 naman ang saving ko pero I failed to deposit this month and just today wheb I checked my balance nabawasan na po ng 500 ang savings ko. Was it because di ako nakapag deposit?

Hi Jovelyn, andon pa ang pera mo sa Kabayan account mo. Buti na lang more than 5k ang nadeposit mo, kasi hindi na siya Kabayan, regular passbook account na siya, at 5k na ang maintaining balance requirement niya. Malapit na rin siya ma-dormant (2 years without transaction). Did you change your PIN before while you were in the Phils? Does your atm card have a Mastercard logo? If yes, you can withdraw at an atm that has the same logo. Balance inquiry fee abroad is US$1 and withdrawal fee is US$3.50. Para hindi ma-dormant, you should deposit any amount to it (puedeng magpadeposit ng kahit 200 to 500 pesos lang sa Phils) or withdraw all of it before 2nd week of Jan 2014.

Hi Maria, there’s no closing fee, as I assume you have used this account for more than a month. So you can get everything including the less-than-100-peso amount, you can withdraw all your balance over the counter. Or if there’s a balance of let’s say 298 pesos, you can use it to pay at a BDO dept store or supermarket, so you can use all the 298 pesos. The account will close automatically later on.

Hi, I have a payroll account with BDO but my savings account is with BPI. I plan to close my BDO payroll account (employer contract expiration) and transfer the funds to my BPI savings account. I’d like to ask if I should still transact this procedure with a bank teller? If so, will this process incur any closing fee? Or can I just simply withdraw the cash from ATM?

If I withdraw through ATM, won’t I be penalized for this? If Im not mistaken, maintaining balance for payroll is Php 100, right? Hope you can help me out.

Currently, I am holding a peso ATM card with a maintaining balance of 2000php.

I want to clarify the policies regarding penalty:

It takes one month (30 days) before you get penalized, right?
Before you get penalized, though, when you replenish your maintaining balance before the 30th day, you won’t get penalized, correct?

Then how come, according to my transaction records as well as my personal written financial trackbook, I got penalized when I have replenished my maintaining balance last July 30th and haven’t touched it until today, August 26th?

That is, since I replenished the 2000 maintaining balance on July 30th, and I only withdrew 1000 today, which supposedly, I should have a remaining 1000 more. However, my transaction records show that 300 has been deducted and my remaining balance when I withdrew 1000 today, August 28 is only 757.

Is there any possible reason I should get penalized despite the fact that I have replenished my maintaining balance?

Hi Pikoy, sorry hindi ko sure kasi I haven’t experienced this at BDO. Pero I think if it’s a manager’s check, they will just ask for some cash to add to the check. Sa BPI, they accepted my sister’s manager’s check when she opened an account, but they asked her to leave the check and return after 3 days. If your friends likes to know a low-initial-deposit account, there’s this BPI Easy Saver

Hi Jonely, I wished you put in time deposit so it could have earned a bit more. Anyway, deposit something into this account before the 24-month period is over so it will not become dormant. 0.25% a year na lang ang interest ng BDO savings account, then mababawasan pa itong small interest ng 20% for tax; so baka wala pang 200 pesos ang interest. Pero ang important, meron kang savings na hindi mo ginagalaw.

Good day!! I have savings account for 15 months for the amount of 80k which is I did not check online or in the ATM machine to check here in united state, I am just curious if how much I earned since its been a year that I never touch it. I am hoping for your positive response, I am confuse how to calculate it.. Thanks po.. Waiting for response

Hi Pikoy, if you got them at the same time, they’re the same account. Your account no. is the no. below or above your name in the passbook. You can deposit over the counter with or without your passbook, and your deposit will reflect in your atm balance if you make an atm balance inquiry. You can have your passbook updated monthly or occasionally.

I just want to ask if kelan ang starting day ng computation, the day you applied or the day you got the passbook/ATM, kasi minomonitor ko po ang every transaction ko, as of now below maitaining balance na siya pero the average of the amount is still higher the maintaining balance kaya ang problem lang po if when ako mag i-start ng computation… it’s an interval of 7days kasi… baka kasi ma miscalculate ko ii… thanks sa mga magsasagot…

Hi julie ann, I hope you have an account with BDO because usually they require that you have an account with them before you can buy a manager’s check. Pero tanungin mo pa rin, baka iba na ang policy, lalo na kung for abroad, baka they give consideration. There’s no maintaining balance for MC because this is a check — you will buy it — you just pay 30 to 50 pesos, if the check is in peso amount. Higher kapag in dollars yong check.

Hi ryan, even if your balance is above maintaining balance, your account can still become dormant after 2 years without any deposit or withdrawal. It will be put on hold until you reactivate it in person. I saw a BDO Vigan Facebook statement that dormant accounts with balance above maintaining balance are not charged with dormancy fee.

Hi Monica, do you mean that about 1900 pesos is missing? If you opened your Kabayan in Oct 2012, then its one-year period will be reached in Sep or Oct 2012, so the conversion to 5k-account is not yet an issue. Besides, your first remittance of 150sr plus one 500sr already covers the 5k requirement. I hope you have your remittance receipts with you. The amount that appears at the machine there is in riyals, right? It might have something to do with the conversion rate? Or you can write your concern here: https://www.bdo.com.ph/contact-us

Hi shiela, yes, kapag nag-zero na or nag-negative (kasi merong penalty, pero kulang na ang natirang balance), magko-close na siya automatically, kasi merong system cost to maintain inactive accounts. Some people like to close their passbook accounts properly by going to the bank if they like to get their money up to the last cents na hindi nakukuha sa atm machine. If you’re not at ease about not closing it properly, you can visit your bank with your passbook and fill up the withdrawal form. Write your last balance, exactly up to the cents, at sabihin mo sa teller na iko-close mo na ang account mo.

hi, i would just like to ask about kabayan savings.. i had mine in oct 2012 then i went here to saudi and had my first remittance in april 2013..(it was just roughly around 150sr, from then on i started saving up every month >500sr) but then, just yesterday when i checked my savings in the atm here, i found out that my savings was 1900+ php less.. could it be possible that my kabayan was converted to a savings acct that requires a maintaining bal of 5k? thanks in advance..

Hello po. I have both atm and passbook account and i withraw all my money using the atm and i dont close my account in a proper way. What will happen to my account? Do i have a penalty to pay? Thank you

Hi Jaiko, kung last June ay equal to or above maintaining balance ka, at ngayong July ka lang magkaka-below maintaining balance, wala pang penalty. Nagkakapenalty kapag magkasunod na 2 months na below maintaining-balance. Ang gawin mo is add all balances of every day of the month, then divide by 30 or 31, dapat yong average the same or above 2k.

Hi honey grace, if it’s more than a year that your Kabayan has not received remittance from abroad, it might have already been converted to a regular passbook with a 5k-maintaining-balance requirement. It could still be active but your new remittance could be reduced by 300 pesos per month the account was below the maintaining balance. You can go to your branch and ask the status of your account. If you like, your sender can send you money for cash pickup at BDO, and no longer for deposit.

HI jazun, 1. maximum of 50k per day; maximum of 25k per withdrawal; maximum of 5 withdrawals per day 2. No. Your withdrawal at other banks’ atms are counted/added. If you need to withdraw more than 50k a day, withdraw the 50k from an atm, and then withdraw the rest over the counter (show atm receipts so you won’t pay over-the-counter fee).

hi po ma’am nors,
have an existing BDO ATM Savings account…
1. what’s the maximum amount i could withdraw on ATM?
2. could i withdraw on other BDO bank branches the amount larger than the ATM withdrawal allowed?

Hi ara, your first deposit should be 5k or more. Then for the next deposits, you can deposit any amount, preferably at least 500 pesos. Basta make sure, if ever you withdraw, that your balance does not go lower than 5k so you’re able to comply with the maintaining-balance requirement.

Hi joel, Kabayan has no maintaining balance requirement, so your 10k would be okay even if you don’t make a transaction in 8 to 12 months. But your Kabayan might be converted into a regular passbook account if you don’t remit to it from ABROAD at least once in 12 months. But if you’re not particular about Kabayan, you won’t be penalized even if it’s converted into a regular passbook because the maintaining balance requirement for this is 5k — surely covered by your 10k balance. About dormancy: a savings account becomes dormant if it’s without deposit or withdrawal within 2 years. Salamat naman at sabi mo natutuwa ka; natuwa rin ako, and inspired. thanks…

Hi klarizze, is this the BDO passbook with 5k maintaining balance requirement? If yes, that means you fell below your required balance last June. And then this July, below required balance ka rin. At the end of July, you will be deducted with 300 pesos as penalty kasi pang-2nd consecutive month mo nang below required balance.

Hi Johanna, if your account is Kabayan, and never had a transaction in a year, I think it was closed around the 14th month.
Yes, you can open another account in another branch. They have a record of your closed account, but they will allow you to open another one.

i would like to ask if my account will be closed if i haven’t been active for 2 years and i would not pay their charge which is 300 pesos..
is it also possible to open a new account in that particular bank except i will do it in another branch?

Hi Sai, yes, anybody can deposit into your account. This deposit will immediately be credited to your account, and you can check it via your atm card when you make a Balance Inquiry at an atm machine.
Maipi-print ang deposit sa passbook mo after you go to BDO and have your passbook updated.

Hi ann, I’m not very sure but I think you can remit from KSA to a BDO Optimum account since this account is just another type of a savings account. Patanong mo na lang sa mother mo pag mag-open na siya. Yes, it’s a good option because its interest rate increases as the balance increases. Initial deposit and maintaining balance is 30k.

hi ms nors. regarding this optimum savings account personal in bdo, is it a wiser option than just the peso savings account? i told my mom to open an optimum savings in her name, i am here in ksa, can i deposit directly to her optimum savings account? thank you so much:)

Thnk for replying,its actually an atm savings acct with a passbook.which got me confused,coz ive read in this type,should b 5k,but then i failed to maintain that amt,n just recently noticed d deduction when it falls below 2k.

Hi Sheila, if your account is an atm savings account, your maintaining balance is 2k. If you fall below the balance requirement for 2 consecutive months, you are penalized by 300 pesos at the end of the 2nd month. This June, maintain 2k always in your account, so you will not be penalized by 300 pesos again at the end of June.what is maintaining balance?

How will i know,how much is my maintaining balance,i was not informed by bdo when i opened my account,last thursday may 30 i still have 1600,my brother deposited 2k june 1 saturday.when i inquired sunday it was already deducted 300.

Hi Xev, I think you cannot directly convert your passbook to an atm account. I suggest you open your atm savings, and after activation, withdraw all your money from your passbook and deposit it to your atm. With zero balance, your passbook will then be closed.

Thank you for your quick response Ms. Nors. i really appreciate it. i really need this passbook, it’s just that,we have encountered an emergency situation last month wherein i am required to withdraw the remaining amount :))

anyway, i just thought that i will incur a 600 pesos penalty. i got confused.

and regarding your suggestion, is it possible that i switch from the passbook to the ATM saving account? thank you.