Hi, We have got the same error message " Organization Account is not setup. Please setup organization account before continuing." , but we can't do anything. After HP updates to new system we can't even edit the profile - Account name field is empty, and cant be filled. We can't create new case.

I notice that my account name is now blank but, was not the case yesterday. Due to this I'm getting error: Organization Account is not setup. Please setup organization account before continuing.

There is no option to update the missing information on the site nor in my actual profile. Due to these error I'm unable to access old or present case ID's plus I can't open any new Case IDs!!

I support 10k employees under an HP contract (newly won), my client recently switch from Dell and so far they are appaulled with HPs lack of responsibility and profesionalism. This really needs to be fixed otherwise HPe may loose this contract to Dell Computers.

Troubleshooting steps taken:

Cleared Browser cache and cookies

Tried browser Google Chrome, Firefox, Microsoft Edge, IE

Tried a different brand of system: dell, HP, Mac

Disabled network caching

None of those steps helped with gaining access to my account and Case IDs. Please fix this asap and PLEASE!!! Emailed updates to your clients letting them know things are not working and an expected turn around time. Follow through with things, don't be so unprofessional!

I notice that my account name is now blank but, was not the case yesterday. Due to this I'm getting error: Organization Account is not setup. Please setup organization account before continuing.

There is no option to update the missing information on the site nor in my actual profile. Due to these error I'm unable to access old or present case ID's plus I can't open any new Case IDs!!

I support 10k employees under an HP contract (newly won), my client recently switch from Dell and so far they are appaulled with HPs lack of responsibility and profesionalism. This really needs to be fixed otherwise HPe may loose this contract to Dell Computers.

Troubleshooting steps taken:

Cleared Browser cache and cookies

Tried browser Google Chrome, Firefox, Microsoft Edge, IE

Tried a different brand of system: dell, HP, Mac

Disabled network caching

None of those steps helped with gaining access to my account and Case IDs. Please fix this asap and PLEASE!!! Emailed updates to your clients letting them know things are not working and an expected turn around time. Follow through with things, don't be so unprofessional!

I am in a similar situation. HP really needs to step up their "support" and make it easier to obtain answers and resolutions to problems.

I was called by a support rep from hp stating that she could not help me but, that a fellow by the name of Raja would be reaching out to me to an explanation of this event. It's now been 3 days since I was told that I've no one from HP is contacting me.

I was informed by Ericka Herrera that Raja would be in contact. For all of you whom are having trouble...perhaps if we team together and bomb this person's email maybe HP will take us more seriously.

(contact info below of who call me and told me another support agent would reach out )

This issue still has not been resolved and in addition any new tickets created show "Access Denied" when trying to access them. Next PC's/Servers/etc. will be definitely not be HP as their support has gone to $#%@#$% since the split and that includes the HPE side of the house too.

So far the only work-around I've figured out is to create a new account. I did that today and I'm now able to order parts. HP is of no help, they either don't care or really don't know how to fix the issue. As of today HP is 3 days behind on contacting me with an update. When I tried to call my contact I was hung up on... :/