Three doorbells at the front door was confusing & after ringing two and the knocker was quite amused to be met with a staff member who informed me that the door wasn'nt locked at all!Room/bathroom was… Read more

"Adequate room for a night but lack of personal service."

Three doorbells at the front door was confusing & after ringing two and the knocker was quite amused to be met with a staff member who informed me that the door wasn'nt locked at all!Room/bathroom was ok but tv didn't work.Eventually found a staff who couldn't fix it & he said someone else would come. Nobody came. Reception was locked & so were other areas when I wanted to check out at 9am so I had to phone them to check out! Read less

Likes:

Had a nice hot bath.

Dislikes:

Being told that someone would fix the tv but waiting for someone for one hour and nobody came.e So this effects facilities,service&value. I like to get what's advertised.

Guest Review for Croft Hotel, Ashford

RichardMature CoupleStayed: Jul '14

1

Would not recommend to others.

Rooms:

2

Value:

1

Friendliness:

1

Cleanliness:

1

Facilities:

1

Staff service:

2

Location:

4

"Disappointing. Would not stay here again."

The man at reception hardly looked at us at all on arrival. Only one bath towel for 2 people, sink dirty, damp on walls and ceiling, bath mat dirty, dusty floors in shower room which was very small. B… Read more

"Disappointing. Would not stay here again."

The man at reception hardly looked at us at all on arrival. Only one bath towel for 2 people, sink dirty, damp on walls and ceiling, bath mat dirty, dusty floors in shower room which was very small. Bed comfortable and clean. Read less

Likes:

Nothing

Dislikes:

None

Guest Review for Croft Hotel, Ashford

AnnMature CoupleStayed: Jul '14

1

Would not recommend to others.

Rooms:

1

Value:

1

Friendliness:

1

Cleanliness:

1

Facilities:

1

Staff service:

1

Location:

2

Breakfast:

1

"Never again."

We arrived on Friday a little early to check in but therewas absolutely no one around. The reception was locked so we sat in the deserted garden. Finally someone came and unlocked the reception so we… Read more

"Never again."

We arrived on Friday a little early to check in but therewas absolutely no one around. The reception was locked so we sat in the deserted garden. Finally someone came and unlocked the reception so we checked in. We were given our room key. We tried to get in but the door was jammed by a chair on the other side. Having manoevered it we entered. The room was poorly furnished with furniture that needed replacing at least if not updating! There was an unmade single bed woth a dirty stained cover. Read less

Likes:

Absolutely nothing. Having realised the double bed was so poor no support in the old mattress we made a hasty exit not trusting the cleanliness of anything. The old mugs for tea/coffee were filthy.

Dislikes:

Everything so we left and booked in to another proper hotel. How the Croft got 3 stars defeats us.

Guest Review for Croft Hotel, Ashford

stuartMature CoupleStayed: Jun '14

5

Would recommend to others.

Rooms:

4

Value:

5

Friendliness:

5

Cleanliness:

4

Facilities:

5

Staff service:

5

Location:

5

Breakfast:

5

"Friendly, good accomodation and excellent restaurant"

2 nights Friday/Saturday 20/21st June… Read more

"Friendly, good accomodation and excellent restaurant"

2 nights Friday/Saturday 20/21st June Read less

Likes:

Food, friendliness of staff. Was provided with a fan on request!

Dislikes:

None

Guest Review for Croft Hotel, Ashford

lesleyAloneStayed: Dec '13

1

Would not recommend to others.

Rooms:

1

Value:

1

Friendliness:

1

Cleanliness:

1

Facilities:

1

Staff service:

1

Location:

1

Breakfast:

1

"dissapointed"

i booked a room for 7 nights when arrived was told be with you in 2 mins 35 mins later decided to go else where i found a member of staff told them i was not staying, as was not impressed with the ser… Read more

"dissapointed"

i booked a room for 7 nights when arrived was told be with you in 2 mins 35 mins later decided to go else where i found a member of staff told them i was not staying, as was not impressed with the service and also with the hotel and could refund my money and was told as i booked on line with yourselves i would have to get money back from you.i phoned you who said i had to get my money from hotel as of yet no refund so will have to seek legal advice Read less

Likes:

did not stay

Dislikes:

as above

Guest Review for Croft Hotel, Ashford

RoelYoung CoupleStayed: Sep '13

4

Would recommend to others.

Rooms:

4

Value:

2

Friendliness:

3

Cleanliness:

3

Facilities:

4

Staff service:

3

Location:

2

"okay stay, good night of sleep"

Ok.… Read more

"okay stay, good night of sleep"

Ok. Read less

Likes:

Privacy.

Dislikes:

we had to wait for more than 1,5 hour till the owner showed up and let us check in

Guest Review for Croft Hotel, Ashford

jamieAloneStayed: Aug '13

3

Would recommend to others.

Rooms:

3

Value:

4

Friendliness:

3

Cleanliness:

3

Facilities:

3

Staff service:

3

Location:

4

"Good location"

Stay was fair even though it had a couple of faults but overall it was ok… Read more

"Good location"

Stay was fair even though it had a couple of faults but overall it was ok Read less

Likes:

The character of the building

Dislikes:

None

Guest Review for Croft Hotel, Ashford

STUARTAloneStayed: Jul '13

2

Would recommend to others.

Rooms:

2

Value:

1

Friendliness:

2

Cleanliness:

2

Facilities:

2

Staff service:

1

Location:

3

Breakfast:

2

"Just alright."

It was all right, but it could be greatly improved. Wish that all b&b would put a power shower in. It only takes a pump to do all rooms.… Read more

"Just alright."

It was all right, but it could be greatly improved. Wish that all b&b would put a power shower in. It only takes a pump to do all rooms. Read less

Likes:

Car park was good.

Dislikes:

Hidden cost of breakfast not included in the online prize at time of booking.

Guest Review for Croft Hotel, Ashford

LindaAloneStayed: Jul '13

4

Would recommend to others.

Rooms:

3

Value:

4

Friendliness:

4

Cleanliness:

5

Facilities:

4

Staff service:

4

Location:

4

Breakfast:

4

"Peaceful"

2 night stay arrived friday evening 9pm and out again in the morning at 9am - not back in again until 9.30pm… Read more

"Peaceful"

2 night stay arrived friday evening 9pm and out again in the morning at 9am - not back in again until 9.30pm Read less

Likes:

Clean and friendly

Dislikes:

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