Harmony Activity Troubleshooter

This troubleshooter is designed to help you resolve any issues with your Harmony Activities. If you're new to Harmony and need help getting started with your setup, please select your remote from the product support section of our home page.

You may be able to start your Activity by using the Harmony Help button, or for touchscreen remotes, the Help / Fix it myself buttons. Harmony Companion and Smart Control remotes are able to access the Help feature using the Harmony mobile app. If you need to use the Help feature every time, then select from the options below to continue troubleshooting your issue.

If this device is connected with an HDMI cable, see if first powers on then powers itself off again. If so, you may need to disable CEC control.Understanding HDMI and CEC

If the device never appears to power on when first starting an Activity, the device may be configured to always stay on and Harmony will therefore not try to turn it on or off.Changing a device's power settings

If this device is connected with an HDMI cable, see if first powers on then powers itself off again. If so, you may need to disable CEC control.Understanding HDMI and CEC

If the device doesn't power on as part of your Activity but can be powered on and controlled when in device mode, then Harmony likely has the wrong power settings.Changing a device's power settings

Please double-check the manufacturer and model number of the device that is not powering on and confirm that it is the correct manufacturer and model number as entered into the MyHarmony desktop software.Finding your device's model number

Sign into your account ousing the MyHarmony desktop software, select your remote, select the Devices tab, and see if there is an information icon located above this device.

The information icon above your device means that Harmony has information related to this specific device that may help resolve issues controlling the it.

Please select the device, then select Show Details and follow the steps provided.

Harmony may have the wrong settings for your device and not know how to control it.
To resolve this, you can teach Harmony the proper commands using your devices original, manufacturers remote control.Adding or fixing a command on your Harmony remote

Harmony must have the exact manufacturer and model number as it appears on your device in order to properly control it. Please delete this device and re-add it using the MyHarmony desktop software.

Only devices with power or input commands will be listed. For example, Roku or Sonos would not be listed as neither power off or change inputs themselves. Otherwise, it appears this device may not be configured as part of your Activity and will therefore not be powered on. Harmony will only power on and control devices that have been included as a device in your Activity.
Understanding Harmony ActivitiesHow to create a Harmony Activity

You may be able to fix your inputs by using the Harmony Help button, or for touchscreen remotes, the Help / Fix it myself buttons. Harmony Companion and Smart Control remotes are able to access the Help feature using the Harmony mobile app. If you need to use the Help feature every time, then select from the options below to continue troubleshooting your issue.

Different devices change between their inputs in different ways, and Harmony may not know how to properly control this device. Please confirm how your device changes between its inputs.Understanding different input changing methods

Tip: When checking how Harmony changes inputs, if the value is set to "I press different buttons that directly switch..." then we recommend leaving this setting untouched. If it is set to one of the other two values and is incorrect, please change it.

If this device is connected with an HDMI cable, see if first powers on then powers itself off again. If so, you may need to disable CEC control.Understanding HDMI and CEC

Please double-check the manufacturer and model number of the device that is not changing inputs correctly and confirm that it is the correct manufacturer and model number as entered into the MyHarmony desktop software.Finding your device's model number

Only devices with power or input commands will be listed. For example, Roku or Apple TV would not be listed as neither power off or change inputs themselves. Otherwise, it appears this device may not be configured as part of your Activity and will therefore not be powered on. Harmony will only power on and control devices that have been included as a device in your Activity.
Understanding Harmony ActivitiesHow to create a Harmony Activity

There may be several reasons you're not able to control your device, let's narrow things down a bit. Select from the options below to continue troubleshooting your issue.

Different devices change channels in different ways, and Harmony may not know how to properly control this device. Please confirm that Harmony is changing channels in the correct way.Adjusting how a device changes channels

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This is not a support form. Visit our contact us page if you'd like to contact a support specialist.

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Our Activity troubleshooter can fix most problems

We recommend visiting our Harmony Activity troubleshooter to help narrow down the specific problem and find instructions on how to correct it. Device not turning on? Switching to the wrong input? We can help.