Apparently he cannot log in any more, so he used the 'I forgot my password' link to get a new password. But, while he receives the email with the new password, that password does not work to log him in.

Can you help him out?

I've been asked to convey a message from Kappes Buur.

Apparently he cannot log in any more, so he used the 'I forgot my password' link to get a new password. But, while he receives the email with the new password, that password does not work to log him in.