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Step by step, solving phone static

Locating the source of
static or buzzing on your VoIP phones.

Solve VoIP static step by step.

Follow these step by step instructions for
finding the source of static on your VoIP phone line.

Typically static or
buzz on a phone line comes from a faulty device, a bad connection or an
introduction of voltage. Finding it is a process of isolation and testing.
Typical VoIP installations include distributing the
VoIP connection throughout the premise. The VoIP lines should be their
own island where outside introductory voltages should not be allowed to enter
into that island.

Step 1 in locating the source of phone
static.

Working inward VoIP systems start with an
Internet connection device. This would be the cable modem or DSL modem in
most residential or very small business locations.

Limiting as much equipment as
possible connect one corded phone directly to the ATA's VoIP line that has
static. Make certain nothing else is connected. Make a test
call.

Has Static:

Replace phone and re-test.
If no static: the previous phone is the problem.

Still static:

Check the ATA's
DC power supply. Make sure the power supply is the correct one
for the ATA. If it is not then replace it. If it is then
most likely the ATA is bad. If you have two phone lines on the
ATA and one is good and the other has static, then it is the ATA.
If the other phone line is not active, you could have your VoIP
provider make line 2 as the only active line and check if that line
is OK.

Replace ATA.

No Static:

Proceed to step 2.

Step 2 in locating the source of phone
static.

Having made a call on the VoIP line that has static and found that it was
good, it has been determined that the source of the static is most likely
residing inside the premise. The following steps (instructions) should be taken next to
find the source of phone static.

Make sure the previous bell phone provider's service is not connected at
the premise demarc, as voltage could be introduced into your phone wiring.
Disconnect the phone line connections
coming from the street.

Disconnect all phones (cordless and corded), alarms, tivos and
any other devices that might be connected to the phone line circuit.
It's best to do this at the wall jack, as there could be splitters in
between the phone and wall.

Make a test call by connecting the good test phone into one of the
premise's wall jacks.

If there is static, try another wall jack. If that has static
as well, there could be an introduction of voltage on the phone premise
circuit.

If no static:

Proceed to step 3.

Step 3 in locating the source of phone static.

The next phase of testing to find the source of static is step by step
procedure that will go quickly.

Starting with corded phones, plug one phone at a time into a wall jack
making a test call after each connection. *If the problem location is
found (static or buzz on a call) take the extra step of placing another
phone with another phone cord at that same location and retesting.
Remove any splitters. In doing these final steps you will isolate the
problem to the exact device, whether it be the jack, splitter, phone line or
phone.

Connect any cordless phones, one by one, making a test call after each
one. If the static call happens, proceed with the same *additional
steps.

Reconnect the additional devices one by one and test after each one
until the problem device is found. If the static was constant it
should be easily recognized.

information

Many people describe a noise as a noise. Pushing a little further they
might say static, a buzz or even a hum. Each one of these terms, when
describing a problem with a phone can be synonymous. You might say a hum
would be more indicative of an introduction of a voltage. Sometimes a bad
power supply or the wrong one could be a potential culprit.

We hope you will find our site useful and by using it will gain important
information that will help improve your VoIP connections.