A 21st Century organization’s ability to create a winning customer experience is an interplay of manifestation of Omni-channel capabilities over channels and the speed at which an organization can adapt to evolving consumer preferences

Uber, Netflix, Airbnb and some of the other business disruptors in recent years have at least one thing in common–each of them have redefined customer convenience. The idea of empowering the customer to get whatever they want, whenever and wherever...

On December 6, IBM and HCL announced that HCL Technologies and IBM had signed a definitive agreement to acquire select IBM software products, including WebSphere Commerce and Digital Commerce.We understand that while this is very exciting for us at...

With increasing cost pressures and ever demanding consumers, Retail CPG industry is in for some interesting times (to say the least). However, this also presents a huge opportunity for companies to revolutionize the industry. The emerging markets...

According to HBR, Retail is one of top 5 industries to be most affected by digital transformation. The usual suspects IoT, AI and analytics are being implemented at large scale across the biggest retail players with Amazon leading the way and...

Mainstream retail is dead, or so the doomsday sayers would like everyone to believe. As mobile apps and ecommerce keep gaining traction worldwide in an era of on-demand consumption, traditional brick-and-mortar chains have no future, critics argue....

Until a few years ago, the retail industry was a fairly straightforward one. Consumer packaged goods (CPG) companies manufactured and distributed products and retailers finally sold them to end customers. Relationships between consumers and the...

Strategy, culture, and technology are the three key parts to think about how to build the platform. For retailers, the key to success will be the ability to sit down with the business and have them admit that they didn’t know what they should be...

On December 6, IBM and HCL announced that HCL Technologies and IBM had signed a definitive agreement to acquire select IBM software products, including WebSphere Commerce and Digital Commerce.We understand that while this is very exciting for us at...

To deal with knowledgeable digital customers, stores should not think twice in adopting digital tools. But a proper assessment has to be done to choose the right digitizing services because every retailer need is different and also every initiative...

Uber, Netflix, Airbnb and some of the other business disruptors in recent years have at least one thing in common–each of them have redefined customer convenience. The idea of empowering the customer to get whatever they want, whenever and wherever...

According to HBR, Retail is one of top 5 industries to be most affected by digital transformation. The usual suspects IoT, AI and analytics are being implemented at large scale across the biggest retail players with Amazon leading the way and...

Isn’t it cumbersome for us to access shopping websites on the internet and needing to fill our details over and over again? Don’t we expect software to come to our rescue and chart our shopping tastes, choice patterns, and brand preferences? When it...

M&A activities involve a lot of painstaking effort at a pre-merger stage to plan and to finally get to a point where the business case is understood and applied. Market conditions in the current age are intrinsically dynamic, and poor planning...

In the rapidly diversifying retail ecosystem and evermore rapidly changing customer tastes and preferences, the search for the most effective marketing and sales strategy is of monumental significance. Predictive analytics, which marries big data...

Inventory is the most significant investment across every industry, more so for the retail sector. In order to maximize the Return on Investment (ROI), each and every retailer must ensure that exuberant inventory investments are kept to the minimum...