Privacy Notice

The Clackmannanshire and Stirling Integration Joint Board (CSIJB) is responsible for the planning and delivery of adult health and social care services across the Clackmannanshire and Stirling area.

The CSIJB works with its partners Clackmannanshire Council, Stirling Council and NHS Forth Valley, to improve outcomes for patients, services users, carers and their families.

Most of the information which the CSIJB collects and uses is statistical or anonymised data. Sometimes, in specific circumstances, we will also collect personal information about individuals.

This Privacy Notice explains how we use the information that we collect about you.

Topics

What information do we collect about you

How do we use the information about you

Who do we share your information with

Your Rights

Access to your information and correction

How long do we keep your information

Changes to our Privacy Notice

How to contact us

Further information on data protection

What information do we collect about you

We collect information about you when you contact us to request information, or to make an enquiry or complaint about the policies or decisions of the CSIJB.

As part of the strategic planning process the CSIJB receives information from its partner agencies. This can include performance reports, financial and budget information, details of consultations and engagement activities, and national developments such as health programmes or research. Primarily this is statistical or anonymised information. However sometimes, where it is necessary, personal information is also shared. For example case studies may be included in reports and used as learning and improvement opportunities.

We will always ask for your consent before we include your personal information about you in a case study or personal story.

If you make a complaint to one of the partners, for example in relation to the care that you have received, or because you are dissatisfied with the services provided, some personal information may also be shared with the CSIJB. This will only be where relevant, and all collection, use, sharing and storage of personal information will be in accordance with legislative requirements, including Data Protection legislation.

How do we use the information about you

The information that we collect is used to help plan, deliver and improve adult health and social care services in the Clackmannanshire and Stirling area. These services include:

Housing services which provide support services to vulnerable adults and disability adaptations.

The planning of some services provided in hospital e.g. medical care of the elderly.

Who we share your information with:

Where necessary, we will share personal information that we hold with our partner agencies.

Sometimes other organisations may request information that we hold, for example the Police or other government agencies or auditors and regulators such as the Scottish Information Commissioner. All collection, use, sharing and storage of personal information will be in accordance with legislative requirements, including the Data Protection legislation.

YOUR RIGHTS

Access to your information and correction:

You have the right to request access to the information that we hold about you. You can use the contact details provided below to do this.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Other rights

There are other rights under current Data Protection legislation however these rights only apply in certain circumstances. Further information on these can be found here: Other Rights.

The right to complain

The CSIJB has an arrangement with NHS Forth Valley to assist it with data protection compliance. NHS Forth Valley employs a Data Protection Officer to check that we handle personal information in a way that meets data protection law. If you are unhappy with the way in which we use your personal information please tell our Data Protection Officer using the contact details below.

How long do we keep your information:

We keep information about complaints for five years after the complaint is closed.

If you request information, under the Freedom of Information or Data Protection legislations, from the CSIJB, we will retain details of the request for three years after the request is closed.

The agendas and minutes of the meetings of the Integration Joint Board are retained permanently. Personal information included in the reports provided to the CSIJB, for example in case studies, may also be retained. We will discuss this with you when we ask for your consent to include personal details about you in the case study.

For further details on our retentions timescales please refer to our retention schedule.

Changes to our Privacy Notice:

We regularly review our Privacy Notice and will include any updates on this webpage.

How to contact us:

Please contact us if you have any questions about our Privacy Notice or the information that we hold about you:

Further information on data protection

Website:https://ico.org.uk/Phone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number (available Monday to Friday between 9.00 am and 5.00 pm)

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Surveys

From time-to-time our site requests information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and address), and demographic information (such as postal code). Contact information will not be shared with any third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys they may not use users personally identifiable information for any secondary purposes.

Contact Information

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