Winners in the “Best Innovation in Customer Service” categoryFinalists included Paddy Power Betfair, Talk Talk, and Nationwide Building Society.Secured award through work with Concentrix for a mutual large travel client delivering multilingual customer serviceLondon, UK and Lisbon, Portugal, 27th November 2019: Unbabel, the AI+human translation platform, today announced that it has won the European Contact Centre and Customer Service Award (ECCCSA) for “Best Innovation in Customer Service”, thanks to a joint case-study with Concentrix.The awards...
Source: RealWire