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I appreciate your patience, and I just wanted to reassure you that your prices have been locked in. From time to time, deposits can take longer to settle as we are physically moving the gold and allocating that gold to you accordingly.

My deposit was made on the 5th Oct. and it`s still pending.Seems the system is not working very well at the moment as I have redemptions in the pipeline as well.It seems very confused at the present time. An explanation on why these delays happen would be very useful.

I don't want to complain too much, but things have slowed down quite a bit at Bitgold/Goldmoney. A creditcard deposit used to be handled within 12 hours (sometimes within 2 hours), my international wire transfer deposits used to be handled within 24-48 hours and loading my prepaid mastercard used to be done within 1 hour (sometimes 5-10 minutes).

Even though it is still within the limits that are stated in the supporting documents, its going in the wrong direction and certain procedures (like loading your prepaid mastercard) should NOT take more then an hour. I don't know how the day-to-day operations are, but there is room for automation so that things are done immediately, like loading the prepaid master card.

And when sending a support mail, the last thing I want to read is:

...our current response time is between 3-5 business days...

You already got rid of your phone support, so in theory a lot of resources should now be available towards the email support...

Like I said before, I love the whole concept of Bitgold/Goldmoney and I believe you guys must be doing quite well, but your response and processing times are awful and getting worst, the forum is the only place that is doing well... I suggested before something like a live support chat (in englisch and for funded customers only) that can be used for urgent matters.

When recommending Goldmoney to my friends, I always have to caution them that processing and response times are very long, which doesn't shine a bright light on the company.

Come on guys, my deposit from the 5th is still pending, still no answer on my support email that I sent on the 10th ... My cash should have been on your accounts now already for atleast 3 business days, how long does it take to get the gold?

@Kasimir As mentioned in the email I have just sent to you, since your wire was actually sent on the 7th, and North America had a long weekend, we are currently on the 3rd business day. International wires can take up to 5 business days to arrive, so the funds should be arriving shortly, but they have unfortunately not yet arrived.

@Kasimir As mentioned in the email I have just sent to you, since your wire was actually sent on the 7th, and North America had a long weekend, we are currently on the 3rd business day. International wires can take up to 5 business days to arrive, so the funds should be arriving shortly, but they have unfortunately not yet arrived.

@Melanie Thank for your reply, so if I understand you correctly, the cash has not even arrived yet?

@Melanie - I'm not sure if this is where to ask this or not, and if It is not I apologize BUT - I made My first small purchase of Gold almost 2 Days ago now and while the 5 percent Bonus was applied to My Account immediately - It has been almost one Day since the money was taken out of My Bank Account for the purchase - And yet I still do not have My Goldmoney Account showing the Gold as having been received.

My Goldmoney Transaction Log entry for the purchase has said pending for almost 2 Days now. Can You or anyone else for that matter tell Me how long It should take for My purchase to finally arrive ?

Hi @Macv. This question comes up on occasion. Most deposits will confirm near immediately but on occasion a 2 or 3 day delay can occur. The price you paid for the gold is locked in from the moment you click to finalize your deposit so need to worry about the change in gold price.

The "Pending" status is just waiting for Brinks to confirm back to Goldmoney that the gold has been physically moved within the Brinks vault to the Goldmoney locker/location within Brinks. Since the platform works with full transparency it will not confirm till the gold is physically there. As a regular depositor into my Goldmoney account I can see I noticed when there is a significant swing in gold price it appears as though the Brinks Vaults get maybe too busy as that is when I have noticed some delays with the final Confirmed status.

TY - I was getting antsy as the weekend is coming up and I know Y'all don't work weekends. That said - I hope it shows up soon as I'm waiting to see it hit My Goldmoney Account before I make any other purchases (Obviously)...

@Macv It appears as though Brinks has a limited staff working on weekends. So it could be Monday. Why worry so much. I recently had to wait 11 days for my local bank to simply clear a cheque into my bank account and I have been with them for 40 years...

My first impression of Goldmoney. They sell me gold cheaper than anybody else, by far. They store my gold for FREE. They insure my gold for FREE. I can redeem my gold into physical and have it delivered to my home. I can also spend my gold on the FREE prepaid card (revolutionary). Full transparency, outside auditor. Safest savings ever. 100 times safer than any bank.

As far as I am concerned the founders should receive a humanitarian award for providing citizens of the world a safe and extremely affordable platform to keep savings safe & liquid. Also away from the ugly government fiat system that is eroding purchasing power over time . How is that for a first impression...

So Y'all are doing High fives essentially Inferring "Chill - Its coming | And or | You're lucky that "We/They" do what "We/They do" ?

OK - May be I'm not getting this at all. Lets be accurate then hall We ?

- I made My purchase on the 11th and GM Inc. took the Money out of My Account that Day.- My "Bonus" is in the Account but nothing else and It has been that way since the 11th.

My question then is this. On what Day do the powers that be around here Think It WILL be an Issue to begin worrying about ? I mean how long should one of Your Customers wait for Their Gold until Its thought there might be something amiss ?