Cloud Helpdesk

The key to technology helping a company is keeping IT functions available and operational for use as much as possible. It is not possible to have 100% operational up time, so what is the best way to handle the times when they are not working? One very valuable solution is a Help Desk.
A Help Desk is a resource designed for IT users to contact when they are having problems with their IT services. Help Desks institute a multi-tiered trouble shooting approach by having personnel with extensive technical knowledge available.
Our best practices Help Desk includes:
• Single point of contact (SPOC) for IT interruptions
• Computer or Software consultations
• Tracking capabilities of all incoming problems
• Problem escalation procedures
• Problem resolution
Users have the ability to log help-desk requests by any one of the following means:
1. Logging it directly on our help-desk through a Web interface
2. By sending us and e-mail
3. By calling our office
Our custom written help-desk software ensures that all calls are logged, assigned and tracked from when the issue is reported, until it is resolved.
We can generate reports on activity from the help-desk for presentation to management.

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