Problem solver with a passion for excellence. We work closely with our partners to identify, develop and act on profitable growth opportunities and game-changing business strategies. We adhere to a set of key principles that together with our customer’s challenges drive the design of our approaches…. an then, with our partners, we design the right solution

mardi 18 février 2014

TURNING PRODUCTIVITY INTO PROFIT

Most
of the businesses I have been involved in over the course of my career have
operated in the service sector (consultancy firm). When you are offering a
service to clients then the most important asset at your disposal is always
going to be the people who work for you.

Therefore
the only way you can distinguish yourself from rival firms is to offer a better
service, which means that you have to ensure that your employees are the very
best in the marketplace.

Your
staff should be politer, better organized and more efficient than the people
who work for your rivals and there are several ways to ensure that this is
always the case.

The
first thing that you can do is to ensure that you have the correct recruitment
processes in place. To make sure you get the very best people you need to
ensure that your levels of pay are competitive compared with the rest of the
marketplace, and your working environment is well regarded.

You
also have to make sure you have a properly thought out recruitment process in
place which is aimed at finding and hiring the top people in your chosen
sector. A random approach to recruitment will have a direct correlation to the
quality of the people you take on.

Once
you have the right talent on board then you have to make sure they are properly
trained and regularly briefed about the aims of the company and exactly what is
expected from them in terms of performance and personal targets.

Every
role in an organization, from a receptionist to a member of the management
team, can be measured in one form or another. And it is vital that every member
of staff has a regular review so they aware of exactly what targets are
expected from them.

A
good chief executive always has to ensure that he or she gets the best possible
return from the assets at their disposal, and this also means creating the
right culture. You can have the most talented staff, but if they are not
working in an environment that they enjoy then you won't get the best output
from them.

A
culture where ideas are accepted from everybody and staff are motivated to
develop themselves adds real value to your organization, and ultimately
contributes to the bottom line.