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FIELD SUPPORT ENGINEER (#132)Aquion Energy

THIS JOB HAS EXPIRED

DESCRIPTION
Field Support Engineer
Pittsburgh, Pa

Summary:
The Field Support Engineer serves as a primary contact for Aquion Energy?s customers and partners. They are focused on improving customer and partner relationships by resolving commercial and technical issues. FSEs specialize in battery use and performance in applications, troubleshooting of sensing and battery management systems and can support diagnosis of power electronics interface issues. FSEs provide a link to systems, product, production and battery engineering both to resolve issues and to provide feedback from the field to improve Aquion Energy?s products.

Responsibilities:
Provide customer support through the performance of remote and on-site energy storage product support, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of energy storage systems

Assist partners and customers installation of energy storage systems

Serve as company liaison to the customer for multiple topics.

Participate in the establishment, measurement, and achievement of customer satisfaction metrics.