We have successfully helped pharmaceutical organizations with patient calls for the following:

Prescription refills

New prescriptions

Out-of-stock prescriptions

Prescription status calls

Our staff conducts outbound and inbound calls, as an “overflow” contact center, and we are able to increase revenue without placing an extra burden on your existing staff. We can be your “back-up” as often or as little as your business needs dictate. Need short-term assistance, such as seasonal, peak periods and vacations – No problem! Our team is available on off-hours, weekends, and holidays to connect with your customers/patients – when it’s convenient for them.

Multi-Lingual Staff

Members of our staff are bilingual and able to help your Spanish-speaking patients navigate the prescription process including insurance changes and more.

Pharmaceutical Industry

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Thank you for contacting us! If needed, you will hear back within 48-72 hours.

Through experience, we've engineered a turnkey process for implementing services in less than one week. To learn how DRS can help you optimize your time and maximize your revenue and patient care, please fill out our contact form.