Abstract [en]

Humans have for our entire existence communicated with each other in one way or another. Communication is a constantly ongoing social phenomenon which includes much more than just words. Body language such as looks, clothes, tone and gestures contains amounts of communicative messages and to know exactly how each of us interprets various combinations of these is impossible. Perhaps that is exactly what has encouraged people of all ages to try and master the art of effective communication.

In modern organizations communication has become an important success factor for competition and survival. Traditionally the focus has been the external communication with stakeholders outside the organization. However, the interest for internal communication, which takes place between employees in the organization, has grown stronger. Employee motivation also has emerged as an organizational concept since it has been linked to job performance.

To reach the purpose of the study; "Whether the internal communication is important to motivate employees”, we used the following questions:

Can internal communication be connected to motivation amongst employees?

Can a working party with a large number of employees pursue common goals through intern communication?

The study was conducted using a qualitative research approach, through a case study on PostNord Logistics terminal in Veddesta. We observed work practices and interviewed two branch managers and two drivers. A survey was also conducted with a group of drivers to check the generalizability of the interviews. Theories of relevance were selected to be matched with our results.

The results confirmed what previous studies proved; that internal communication affects the level of motivation of employees, and that this factor cannot be overlooked.