Asking for your comments on our service each time we carry out a repair and using these comments to improve our service;

Taking your views into account when we review the list of contractors we use;

Requiring our contractors to treat all tenants with courtesy and respect using the Contractor code of conduct as an official guideline;

Making appointments convenient for you, when practical, for a contractor to call within normal working hours;

Keeping you informed if there are delays in dealing with a repair;

Having a service for emergency repairs outside of office hours 365 days a year;

Setting response times for carrying out repairs which limit inconvenience to the tenant while making best use of funds;

Monitoring our performance in dealing with your repair request and publishing the results in newsletter four times a year;

Undertaking programmed / planned works to maintain the quality of homes we provide and deal with design issues identified by tenants;

Providing where practical adaptations to your home, should you or a member of your family require them because of disability or your day to day requirements have altered since you first moved in to your home.