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This was the third Holiday Inn on a week-long trip to look at colleges for my oldest. It was, by far, the most outstanding chain hotel suite I have ever stayed in. The suite was once connecting rooms, one of which had been converted to a living room. Two doors to the hallway, two bathrooms(!), two independent A/C units, a pull out sofa bed, two chairs in the living room, a lounge type chair for two in the bedroom, a king sized bed, and a refrigerator. The best part is that the connecting room doors were still there, so the rooms could be completely separated. All this for only slightly more than a standard room.

The room, and the entire hotel for that matter, was very clean. The gym was very well laid out with up-to-date equipment. There was some road noise noticeable (but not objectionable). After the first night we set the A/C so that the fan stayed on and it effectively hid the traffic noise.

Stayed August 2012, traveled with family

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2Thank ManAnd3Girls

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Ask ManAnd3Girls about Holiday Inn Columbia East - Jessup

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hicolumbia, General Manager at Holiday Inn Columbia East - Jessup, responded to this review,
August 20, 2012

Thank you for the kind words regarding the suite and our property. We recently added these suites earlier this year in our renovation and I am glad to hear that it lives up to your expectations! Thanks again for the great feedback.

Regards,

Jack WarnerGeneral Manager

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I was in Columbia on business and chose to stay at the Holiday Inn. Room service was excellent, and the breakfast buffet was delicious! Mu room was newly renovated, nicely decorated, and priced affordably. I didn't want to lug my laptop along, so I used one of the computers in their business center. The week before my stay we had a lot of power outages. I work for an Agency that provides group homes for intellectually disabled persons. The power was out in all three homes, so everyone stayed at Holiday Inn. The staff treated our individuals with respect and patience. Say hello to Mike at the front desk. He's very nice! :)

Room Tip: Note - there wasn't a spa at the hotel but I could not indicate N/A in my rating. I was on the s...

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Stayed July 2012, traveled on business

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2Thank chrise85

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hicolumbia, General Manager at Holiday Inn Columbia East - Jessup, responded to this review,
August 2, 2012

Thank you so much for the kind words! I am so happy we could take care of you and your other visitors. Please come back at any time.

Regards,

Jack WarnerGeneral Manager

P.S. I will make sure Mike hears your hello!

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Newly renovated. Our room was squeaky clean. Bedding very comfortable. Staff was very friendly and polite, responded quickly to our every need. Highly recommend the new jacuzzi suite. Worth every penny. Great TV, large bathroom with plenty of counter space, Keurig coffee maker was a big plus for me (especially with the provided disposable travel cup with lid!), iHome w/ alarm. Truly a pleasant stay. We didn't want to leave.

Room Tip: Honestly, there isn't a bad room at this hotel. Being that it was recently renovated, everything...

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Stayed July 2012, traveled as a couple

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3Thank sunshn8302

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hicolumbia, General Manager at Holiday Inn Columbia East - Jessup, responded to this review,
July 23, 2012

Wow! Thank you for such kind words! We really appreciate you taking the time to let everyone know about your stay. I hope to see you again when you travel to the area.

Regards,

Jack WarnerGeneral Manager

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VERY nice room.. VERY clean. Staff was okay. However, I was disappointed that the breakfast was not included in our room stay. For $108 for 1 night - I think that the breakfast should have been thrown in. However, not here. However, the re-do was very nice. Definitely stay here if in the area.

Stayed July 2012, traveled with family

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2Thank jacqueline w

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hicolumbia, General Manager at Holiday Inn Columbia East - Jessup, responded to this review,
July 23, 2012

Thank you for your feedback. I am glad you were able to enjoy our newly renovated rooms. We do have packaged room rates that do include breakfast, but unfortunately our standard rate does not. However, as always, kids do eat free.

I do hope to see you again in the near future!

Regards,

Jack WarnerGeneral Manager

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My husband, son and I stayed here for 2 nights (actually checking out this morning).

The hotel was recently renovated with the exception of the lobby, which is the next phase. Having said that, the lobby is clean and doesn't show any huge signs of wear. We would never know it was in need of updating.

One night was in a room with two double beds. It was a good size, larger than your average hotel room. Certainly enough space for three people to move about easily. Had a mini fridge which and coffee maker both of which are great to have when traveling. The alarm clock was an iHome which has a dock for your iPod. The bathroom had plenty of space for toiletries, tub/shower combo and was very spacious well lit and nicely decorated. Second night we were upgraded to a king suite which was fabulous. One room has a king bed, bathroom, desk, 46" flat screen TV, mini fridge, small sofa, and Keurig coffee maker. The other room has a second bathroom, pull out sofa (very comfy) coffee table, two chairs, flat screen TV and a desk. By far one of the nicest, roomiest and comfortable accommodations we've seen in a hotel of this class. I'm a very light sleeper and we heard no noise from adjoining rooms or hallways.

The hotel has a small work out room, enough to get a decent cardio workout and a pretty good size outdoor pool. There is a small area in the front of the breakfast room where you can purchase snacks, coffee and cold drinks. They also have a bar, which we didn't patronize.

Huge kudos to the hotel staff. Everyone, from the General Manager, Jack Warner to the maintenance crew was a top notch professional. It's clear they understand what excellent customer service is about. We had a few minor issues and not only were they dealt with immediately, the general manager, Jack Warner stepped in personally to do whatever it took to make us happy. Christy at the front desk went above and beyond to make sure we had everything we needed. Upon check in, the night manager, Lynn was especially helpful accommodating our request for a quiet room. She blocked one room, but after seeing that a large bus tour was checking in for that area, she changed us to another room. She also gave us a long list of local restaurants and suggested a place, Timbuctu, that had one of the best pina coladas I've ever had and amazing crab cakes. When we changed rooms we noticed there was no alarm clock. Asked for one and someone was up here in minutes not only to deliver it, put took the time to plug it in and set the time for us. There was a very minor issue with the air conditioning unit in the first room and again, the technicians were there within minutes to make it right. When we passed the guy who did the repair in the hallway, he stopped to ask if the problem was fixed to our satisfaction. They really go out of their way to be sure the guests are happy.

I would say the only downsides are no air conditioning in the elevators or hallways (I"m sure that's to conserve energy) and it's not easy to get out of the parking lot. You have to turn left and u turn to go into Columbia or anywhere else. If you miss the main entrance you have to u turn and come all the way around again.

I would definitely recommend this hotel!

Room Tip: I didn't think the double beds were large enough to comfortably sleep two adults so go for a kin...

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Stayed June 2012, traveled with family

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4Thank radiiochick

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hicolumbia, General Manager at Holiday Inn Columbia East - Jessup, responded to this review,
July 23, 2012

Thank you for such kind words. We take great pride in our service and I am glad you were able to see us at our best. I hope your radio station kicks off in the area - we all need some positivity on the airwaves! Hope to see you again when you are in the area.

Regards,

Jack WarnerGeneral Manager

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It's a Holiday Inn, not a Ritz Carlton, but the bedding was fine, the shower serviceable and clean, nothing to complain about. The only thing that was mediocre was the breakfast, a slightly sad and slightly overpriced buffet. After one outing I just went across the street to Starbucks. There is a pool but it's not very big and is next to the parking lot, so I have no idea why anyone would use it... but if you are coming to a Holiday Inn on a highway in Maryland for the pool, you're crazy already.

Stayed June 2012, traveled solo

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hicolumbia, General Manager at Holiday Inn Columbia East - Jessup, responded to this review,
July 23, 2012

Thank you for the review on TripAdvisor. I appreciate the time you spent to submit your comments. We have recently gone through a menu revision for breakfast. I hope you will enjoy the buffet or the new menu items upon your next visit.

If I can be of any other service please contact me directly at 410.799.7500

Regards,

Jack WarnerGeneral Manager

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Unfortunately, my stay at this hotel was not good at all. Upon arrival I noticed work crews all over the parking lot, pool, and entry areas. This was not noted on the Priority Club website as a hotel under renovation. The parking lot was very full due to the work crew. Upon exiting my vehicle, a man and woman approached me and asked for money. There was litter from the construction crew all over the parking lot (lunch I presume). The entry way was under the construction. The front desk person was nice but failed to acknowledge my Gold status. The key creator device was broken so I had to be escorted to my room to be let in!

The room was actually nicely decorated in a modern eclectic style. The bed was very comfortable. The bathroom decent. Pool was under construction. The bar area is very small and rather dingy. The restuarant is large and modestly decorated. breakfast was the standard scrambled egg buffet. Nothing special but nothing horrible either.

As a business traveler there are certain items you really need out of a hotel. One is a quiet night of sleep. Unfortunately that is impossilble at this hotel due to a Shipping Center being located a block away that apparently has 24 hour Truck delivery. The road noise on US 1 never stopped all night long. The windows have no sound barrier at all.

I will also point out that there is a State Institution (prison) about 1-2 miles to the East. I ran across it while looking for a restaurant.

Overall, this hotel is worthless until they put in some sound insulation.

Room Tip: Don't stay here unless you bring earplugs.

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Stayed May 2012, traveled on business

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hicolumbia, General Manager at Holiday Inn Columbia East - Jessup, responded to this review,
June 18, 2012

Thank you for providing feedback through TripAdvisor. I am saddened to hear of your experience while staying at my hotel. I did hear about the solicitors the evening you stayed and I assure you that they have been removed from the property and have not returned. We have completed the construction around the pool area as well as the front entrance. I apologize that this necessary effort impeded your stay.

I apologize for the sound barrier issue and the restaurant and lounge outlook. We are planning on addressing both of these items in the near future.

In regards to the State Institution, I think it is also worth pointing out that we have the State Police barracks between us and the institution you reference and also Ft. Meade Army base within five miles. The institution has never been an issue to any of our guests.

If you would like to discuss your stay further, please contact me at jwarner@hicolumbia.com or 410.799.7500.

Thank you again for staying with us and your loyalty to our Priority Club.

Regards,

Jack WarnerGeneral Manager

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A four-time recipient of the prestigious TORCHBEARER AWARD and honored 17 times with the QUALITY EXCELLENCE AWARD, HOLIDAY INN COLUMBIA is a premier full-service Hotel located centrally in the Baltimore-Washington Corridor. Columbia Mall is 5 miles away, Arundel Mills is just 3 miles east. We are a central suburban hotel choice for the Baltimore Convention Center, National Aquarium, Camden Yards, Ravens Field and Science Center--just 10 non-stop miles away. Historic Savage Mill, Ellicott City, Elkridge, Laurel and Columbia are nearby. The Hotel serves the area's largest companies for lodging, conference and catering. Columbia Gateway Office Park is 2 miles west. Leisure guests enjoy the many shopping centers (including Snowden Square and the new Gateway Overlook) and cultural attractions. All rooms feature free high speed wireless Internet access, 2-line speakerphones, iHome ipod/mp3 clock-radios, upgraded amenities, coffeemaker and satellite TV. The combination of a location right in the middle of all regional activities and award-winning quality and service makes HOLIDAY INN COLUMBIA the right choice....more less

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