E-mail spam conundrum

Please move this if it is in the wrong section (not sure if Ironport has been started on the account in question).I sent a message to a friend who is also on Force9. It was marked as spam despite the fact that I have put my address in her whitelist (it has happened before).I re-sent the same message using webmail (the first one was sent using WM) and it went through OK and wasn't marked as spam.I sent it again from Windows Mail and lo and behold, it was again marked as spam.Can anybody say what is going on here please?

Re: E-mail spam conundrum

What an excellent idea Jelv - have just reset Windows Mail to username@username.f9.co.uk and lo and behold it was not marked as spam so obviously it is something to do with the domain name. Any comments from PN would be appreciated.

Re: E-mail spam conundrum

@PoppyI havnt got a domain as such, but I have got three names, the first official is @user.free-online.co.uk, the second form for @user.idps.co.uk (Stands for I Dont Pay subscriptions) the third was given to me after the "Leak" @user.me.uk.If I send an e-mail from user.me.uk to one of the others it gets tagged as spam, I have had to give that as a trusted mail in "Manage your e-mail"this seems to be what the problem is with yours. i.e. it doesn't recognise your domain as a friendAll other incomming e-mails freeonline, idps or me all get delivered to defaultHope that helps

Re: E-mail spam conundrum

Thank you for the reply Pierre. I had already whitelisted my domain address in my friend's Manage My Mail section on the portal but it appears to make no difference. This is one of the things that I cannot understand.

Re: E-mail spam conundrum

Unfortunately Postini has almost always scored any Plusnet to Plusnet message as spam, and both your messages (from domain and username) are scored by Postini as spam. Plusnet introduced the X-Plusnet-Relay header to enable their mail servers to bypass this problem, but unfortunately it works only with the username sender, not the domain one. Hence the problem. Hopefully the introduction of IronPort will put an end to this nonsense.I'm not sure why whitelisting doesn't work with your domain address on your friend's account. However as I said hopefully this will soon be confined to history.