Are you sick of working boring, dead-end IT jobs with no hope for advancement or personal growth? At Kinetix Technology Services, we're going places. If you're confident you're an A player, we want you to come with us.
We're a rapidly-growing, early-stage MSP supporting tech startups in the Bay Area, New York, and beyond. We're looking for new team members who will not only wow us and our clients with their technical and customer service skills, but also play a crucial part in our rapid growth. You will work alongside brilliant professionals on ground-breaking technologies. You'll receive extensive, ongoing training through internal programs and industry-standard certifications for which we'll foot the bill. You'll also work closely with a diverse array of the country's hottest tech startups, and you'll get the benefits of working in a startup environment (transparent management, monthly parties, free food, ping pong, etc.), without the risk of VC funding.
We are a service-based IT company, but we consider ourselves a learning organization first. We set bold learning goals for all employees, pay for classes and exam fees, give you time during work hours to work toward your goals, and reward you for your achievements. Your primary performance metric, aside from your client feedback score, is based on your learning progress.
Want to know what it’s actually like to work at Kinetix? Check out our careers page: www.kinetix.com/careers
About the role:
After two years at Kinetix, you’ll be a problem-solving guru who owns cases like a champ.
You'll quickly double your IT knowledge with a defined career path, receive one week off every quarter to dedicate your time to learning and development, and earn bonuses for achieving goals
You’ll reach levels of productivity you’ve only experienced in dreams where you have two heads and four arms.
You’ll turn every client into a raving fan of you and Kinetix, maintaining an average feedback score greater than 9.3/10.
You’ll watch Kinetix grow so fast your head will spin, and look back with pride about everything you did to make it happen.
You’ll make new friends you actually want to hang out with outside work and countless fun memories along the way.
At the end of the day, you’ll head home immensely satisfied and rush in the next morning with a sense of purpose and determination.
To get this role, you should have:
Demonstrable experience supporting PC & Mac workstations
Experience with Windows servers (Active Directory, Group Policy)
Advanced networking knowledge (DHCP, DNS, VPN)
At least 5 years of help desk experience
Strong professional and technical writing ability
Ability to remain calm and focused in high-pressure situations
Openness to feedback, and enthusiasm about making changes based on feedback
A strong dedication to developing technically and to delivering world-class customer service
Some responsibilities include:
Working directly with our clients to tackle high-level technical problems
Providing technical support by phone, email, chat, and potentially in-person
Working on challenging technical projects
Participating in an on-call rotation
Helping, teaching, and mentoring level 1technicians
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Feb 05, 2018

Full time

Are you sick of working boring, dead-end IT jobs with no hope for advancement or personal growth? At Kinetix Technology Services, we're going places. If you're confident you're an A player, we want you to come with us.
We're a rapidly-growing, early-stage MSP supporting tech startups in the Bay Area, New York, and beyond. We're looking for new team members who will not only wow us and our clients with their technical and customer service skills, but also play a crucial part in our rapid growth. You will work alongside brilliant professionals on ground-breaking technologies. You'll receive extensive, ongoing training through internal programs and industry-standard certifications for which we'll foot the bill. You'll also work closely with a diverse array of the country's hottest tech startups, and you'll get the benefits of working in a startup environment (transparent management, monthly parties, free food, ping pong, etc.), without the risk of VC funding.
We are a service-based IT company, but we consider ourselves a learning organization first. We set bold learning goals for all employees, pay for classes and exam fees, give you time during work hours to work toward your goals, and reward you for your achievements. Your primary performance metric, aside from your client feedback score, is based on your learning progress.
Want to know what it’s actually like to work at Kinetix? Check out our careers page: www.kinetix.com/careers
About the role:
After two years at Kinetix, you’ll be a problem-solving guru who owns cases like a champ.
You'll quickly double your IT knowledge with a defined career path, receive one week off every quarter to dedicate your time to learning and development, and earn bonuses for achieving goals
You’ll reach levels of productivity you’ve only experienced in dreams where you have two heads and four arms.
You’ll turn every client into a raving fan of you and Kinetix, maintaining an average feedback score greater than 9.3/10.
You’ll watch Kinetix grow so fast your head will spin, and look back with pride about everything you did to make it happen.
You’ll make new friends you actually want to hang out with outside work and countless fun memories along the way.
At the end of the day, you’ll head home immensely satisfied and rush in the next morning with a sense of purpose and determination.
To get this role, you should have:
Demonstrable experience supporting PC & Mac workstations
Experience with Windows servers (Active Directory, Group Policy)
Advanced networking knowledge (DHCP, DNS, VPN)
At least 5 years of help desk experience
Strong professional and technical writing ability
Ability to remain calm and focused in high-pressure situations
Openness to feedback, and enthusiasm about making changes based on feedback
A strong dedication to developing technically and to delivering world-class customer service
Some responsibilities include:
Working directly with our clients to tackle high-level technical problems
Providing technical support by phone, email, chat, and potentially in-person
Working on challenging technical projects
Participating in an on-call rotation
Helping, teaching, and mentoring level 1technicians
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

About the Job
You’ll be the first point of contact for our current and potential students. Because our product is highly content-based, your interactions with students will go way beyond traditional support—you’ll help them determine how to reach their academic goals. Our phenomenal customer service and support is the #1 reason our students rave about us to their friends.
Since we are still a small company, we’re an “all hands on deck” type of support team. Beyond helping our students, you’ll support a lot of different areas of Magoosh. Our Support Specialists have helped review applications, build out online communities, and cultivate partnerships. In this role, you’ll truly wear many hats! :D
This is a part-time, remote position: you can work from home and as long you are checking in every weekday, you can set your own hours! The pay is $18.50/hr. Even though this position is remote, you must be authorized to work in the US.
In this position, you will...
Answer students’ questions about Magoosh through Zendesk and Intercom
Chat to students with any inquiries over the phone
Help troubleshoot student issues and escalate as necessary
Encourage word of mouth by wowing our students
Create and improve resources to help other Support Specialists on the team
Tackle lots of different tasks to support other departments

Jan 24, 2018

Part time

About the Job
You’ll be the first point of contact for our current and potential students. Because our product is highly content-based, your interactions with students will go way beyond traditional support—you’ll help them determine how to reach their academic goals. Our phenomenal customer service and support is the #1 reason our students rave about us to their friends.
Since we are still a small company, we’re an “all hands on deck” type of support team. Beyond helping our students, you’ll support a lot of different areas of Magoosh. Our Support Specialists have helped review applications, build out online communities, and cultivate partnerships. In this role, you’ll truly wear many hats! :D
This is a part-time, remote position: you can work from home and as long you are checking in every weekday, you can set your own hours! The pay is $18.50/hr. Even though this position is remote, you must be authorized to work in the US.
In this position, you will...
Answer students’ questions about Magoosh through Zendesk and Intercom
Chat to students with any inquiries over the phone
Help troubleshoot student issues and escalate as necessary
Encourage word of mouth by wowing our students
Create and improve resources to help other Support Specialists on the team
Tackle lots of different tasks to support other departments

The Director of Inside Sales and Customer Service is responsible for the Inside Sales and Customer Service teams serving all Becker product lines including CPA, CPE and USMLE. This role is responsible for the strategy, design and delivery of these functions, and the leadership and development of talent to achieve organizational goals in these areas. This role provides a critical strategic link across sales and service functions to achieve goals for customer acquisition, retention and revenue growth.

Mar 19, 2018

The Director of Inside Sales and Customer Service is responsible for the Inside Sales and Customer Service teams serving all Becker product lines including CPA, CPE and USMLE. This role is responsible for the strategy, design and delivery of these functions, and the leadership and development of talent to achieve organizational goals in these areas. This role provides a critical strategic link across sales and service functions to achieve goals for customer acquisition, retention and revenue growth.

MiTek® USA Inc., a subsidiary of Berkshire Hathaway, Inc. is the world's leading supplier of state-of-the-art, engineered connector products, engineering services, and computer-driven machinery for the building component industry. We provide the industry's most advanced, most comprehensive, and most innovative software for design and manufacturing. Our products and services are backed up by a team of industry professionals who are dedicated to one goal - making our customers successful.We are seeking a dynamic and motivated Tech Rep I that responsible for working with external customers to determine what data the customer needs on their reports and how to best display that data. The Candidate will then write SQL queries and place the data on reports using MiTek's Sapphire Report Engine.Candidate will also be responsible for enhancement, installation, maintenance and problem resolution related to workflow servers and applications.Candidate must possess strong customer service ability and be able to interact with customers in a professional and timely manner. Candidate must also possess very strong troubleshooting and computer skills.

Mar 17, 2018

MiTek® USA Inc., a subsidiary of Berkshire Hathaway, Inc. is the world's leading supplier of state-of-the-art, engineered connector products, engineering services, and computer-driven machinery for the building component industry. We provide the industry's most advanced, most comprehensive, and most innovative software for design and manufacturing. Our products and services are backed up by a team of industry professionals who are dedicated to one goal - making our customers successful.We are seeking a dynamic and motivated Tech Rep I that responsible for working with external customers to determine what data the customer needs on their reports and how to best display that data. The Candidate will then write SQL queries and place the data on reports using MiTek's Sapphire Report Engine.Candidate will also be responsible for enhancement, installation, maintenance and problem resolution related to workflow servers and applications.Candidate must possess strong customer service ability and be able to interact with customers in a professional and timely manner. Candidate must also possess very strong troubleshooting and computer skills.

Join Our Team! As a fast-growing foodservice distributor, Systems Services of America treats our customers as the boss and our Associates as our most important resource. Our growth provides Associates opportunities to drive their career. We're currently looking for a National Accounts Specialist to assist with the administrative activities of regional and national foodservice customers. We're looking for an engaged self-starter interested in career advancement! The ideal candidate should be a team player and excited to work with customers' supply chain management, SSA distribution centers and other departments within the SGA Family of Companies.

Mar 15, 2018

Join Our Team! As a fast-growing foodservice distributor, Systems Services of America treats our customers as the boss and our Associates as our most important resource. Our growth provides Associates opportunities to drive their career. We're currently looking for a National Accounts Specialist to assist with the administrative activities of regional and national foodservice customers. We're looking for an engaged self-starter interested in career advancement! The ideal candidate should be a team player and excited to work with customers' supply chain management, SSA distribution centers and other departments within the SGA Family of Companies.

SiteimproveSenior Enterprise Sales Development RepresentativeSales • Minneapolis, United StatesDescription A Senior Enterprise Sales Development Representative handles incoming calls/emails from Enterprise Account customers or prospects with the intent of promoting Siteimprove Software-as-a-Service (SaaS) products and services to qualify interest and purchase potential; generate sales leads; refer these leads to the direct sales team under specific circumstances; and support revenue generation. This position reports directly to the Sales Development Manager, but may be assigned to work on special projects and may indirectly report to manager(s) on other management teams for such special projects.Essential Functions Maintain a consistent over quota performance by ensuring each qualified lead or account is established within the Customer Relationship Management (CRM) system with the appropriate referral, marketing or other tracking codes along with all other required information, document customer and contact information in real timePlace 40-60 Outbound Calls/ emails per daySchedule one (1) sales/web Demonstration per dayForward qualified leads to the direct Enterprise Account Executive based upon region and criteria (vertical).Track and prioritize leads to ensure timely follow-up by region for achieving the desired resultsEffectively communicate - the best quality product and service at the best value for the customer - to gain customer confidence and increased profitability Keep current on product features, advantages, and benefits to ensure accuracy during qualification/lead generation process Demonstrate consultative sales approach by creating value based partnerships with customersApproximate daily activity Ratio: 70% Correspondence (emails/calls, etc and 30% AdministrationProvide manager with updates regarding progress against daily, weekly, and quarterly goals. Provide recommendations, and best practices for emerging online marketing opportunities and tactics that assist in achieving Siteimprove organizational goalsPerforms other related duties as assignedWhat We Require of YouBachelor's degree in marketing, communications, computer and information sciences or related field, or any equivalent combination of experience and training that provides the required knowledge, skills and abilities Minimum 1 + years sales experience, preferably in business development, lead generation, outbound calling or equivalentWhat We'll Love About YouKnowledge of and/or experience with a CRM or content management tracking system SaaS experience Excellent verbal and written communication skills working in a professional environmentStrong collaboration and teambuilding skillsExcellent time management, organizational and planning skillsAbility to multi-task and adapt to a fast paced environment Working knowledge of social mediaAbility to use and research social media and internet to qualify leads and support salesWhat You'll Love About UsSiteimprove transforms the way organizations manage and deliver their digital presence. Imagine the day where every aspect of your digital presence operates as intended: your brand is consistent, errors are a thing of the past, and website issues are always prioritized. Most importantly, certainty is the norm. With Siteimprove by their side, more than 5,000 organizations around the world outperform the status quo every day.Siteimprove is a Danish founded multinational company with over450 employees worldwide. In addition to our Minneapolis office and corporate headquarters in Copenhagen, we have offices in London, Berlin, Vienna, Amsterdam, Oslo, Sydneyand Toronto.We also offer amazing perks!Great and Inspiring Company Culture.We are passionate, innovative and people-centric. Consistently named as a best place to work across the globe.Rest and Relaxation.3+ weeks paid time off, 10 paid holidays.Healthy and Stay Fit Benefits.We are happy to provide a free onsite fitness facility. Medical with HSA option, dental, vision and discounts to a variety of healthy lifestyle providers are offered. Prepare for the Future.401(k) with a company match to provide a better future in your retirement years, fully vested.Amazing Kitchen Staff.Our head chef and his kitchen staff cook delicious lunch for us every day at an unbelievably low cost! In addition, we offer free fresh fruit, free espresso and coffee, free soda and sparkling water and the infamous Donut Fridays.Development Opportunities. We are growing which in turn provides opportunities to grow both personally and professionally.Corporate Social Responsibility.We offer quarterly community involvement events and monthly morale boosting activities to be a good corporate citizen. We are very proud to be a socially responsible company, internally and externally.Learn more about our https://siteimprove.com/company/csr/How To ApplyClick on the APPLY NOW button to submit your application. Equal Opportunity Employer - Minorities, Women, Disabled & Veterans Encouraged to Apply. "EEO is the Law" poster can be found at: https://www1.eeoc.gov/employers/poster.cfm.Siteimprove is a global corporation and has developed data practices designed to assure your personally-identifiable information is appropriately protected. Please note that personal information may be transferred, accessed and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at Siteimprove.com/privacy.To go back to our Siteimprove careers main page, please click this link... https://careers.siteimprove.com/PI101531696

Mar 09, 2018

SiteimproveSenior Enterprise Sales Development RepresentativeSales • Minneapolis, United StatesDescription A Senior Enterprise Sales Development Representative handles incoming calls/emails from Enterprise Account customers or prospects with the intent of promoting Siteimprove Software-as-a-Service (SaaS) products and services to qualify interest and purchase potential; generate sales leads; refer these leads to the direct sales team under specific circumstances; and support revenue generation. This position reports directly to the Sales Development Manager, but may be assigned to work on special projects and may indirectly report to manager(s) on other management teams for such special projects.Essential Functions Maintain a consistent over quota performance by ensuring each qualified lead or account is established within the Customer Relationship Management (CRM) system with the appropriate referral, marketing or other tracking codes along with all other required information, document customer and contact information in real timePlace 40-60 Outbound Calls/ emails per daySchedule one (1) sales/web Demonstration per dayForward qualified leads to the direct Enterprise Account Executive based upon region and criteria (vertical).Track and prioritize leads to ensure timely follow-up by region for achieving the desired resultsEffectively communicate - the best quality product and service at the best value for the customer - to gain customer confidence and increased profitability Keep current on product features, advantages, and benefits to ensure accuracy during qualification/lead generation process Demonstrate consultative sales approach by creating value based partnerships with customersApproximate daily activity Ratio: 70% Correspondence (emails/calls, etc and 30% AdministrationProvide manager with updates regarding progress against daily, weekly, and quarterly goals. Provide recommendations, and best practices for emerging online marketing opportunities and tactics that assist in achieving Siteimprove organizational goalsPerforms other related duties as assignedWhat We Require of YouBachelor's degree in marketing, communications, computer and information sciences or related field, or any equivalent combination of experience and training that provides the required knowledge, skills and abilities Minimum 1 + years sales experience, preferably in business development, lead generation, outbound calling or equivalentWhat We'll Love About YouKnowledge of and/or experience with a CRM or content management tracking system SaaS experience Excellent verbal and written communication skills working in a professional environmentStrong collaboration and teambuilding skillsExcellent time management, organizational and planning skillsAbility to multi-task and adapt to a fast paced environment Working knowledge of social mediaAbility to use and research social media and internet to qualify leads and support salesWhat You'll Love About UsSiteimprove transforms the way organizations manage and deliver their digital presence. Imagine the day where every aspect of your digital presence operates as intended: your brand is consistent, errors are a thing of the past, and website issues are always prioritized. Most importantly, certainty is the norm. With Siteimprove by their side, more than 5,000 organizations around the world outperform the status quo every day.Siteimprove is a Danish founded multinational company with over450 employees worldwide. In addition to our Minneapolis office and corporate headquarters in Copenhagen, we have offices in London, Berlin, Vienna, Amsterdam, Oslo, Sydneyand Toronto.We also offer amazing perks!Great and Inspiring Company Culture.We are passionate, innovative and people-centric. Consistently named as a best place to work across the globe.Rest and Relaxation.3+ weeks paid time off, 10 paid holidays.Healthy and Stay Fit Benefits.We are happy to provide a free onsite fitness facility. Medical with HSA option, dental, vision and discounts to a variety of healthy lifestyle providers are offered. Prepare for the Future.401(k) with a company match to provide a better future in your retirement years, fully vested.Amazing Kitchen Staff.Our head chef and his kitchen staff cook delicious lunch for us every day at an unbelievably low cost! In addition, we offer free fresh fruit, free espresso and coffee, free soda and sparkling water and the infamous Donut Fridays.Development Opportunities. We are growing which in turn provides opportunities to grow both personally and professionally.Corporate Social Responsibility.We offer quarterly community involvement events and monthly morale boosting activities to be a good corporate citizen. We are very proud to be a socially responsible company, internally and externally.Learn more about our https://siteimprove.com/company/csr/How To ApplyClick on the APPLY NOW button to submit your application. Equal Opportunity Employer - Minorities, Women, Disabled & Veterans Encouraged to Apply. "EEO is the Law" poster can be found at: https://www1.eeoc.gov/employers/poster.cfm.Siteimprove is a global corporation and has developed data practices designed to assure your personally-identifiable information is appropriately protected. Please note that personal information may be transferred, accessed and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at Siteimprove.com/privacy.To go back to our Siteimprove careers main page, please click this link... https://careers.siteimprove.com/PI101531696

NAPA Auto PartsWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Category: RetailJob Id: 253039Brand: NAPA Auto PartsLocation: Columbus, OHMajor Market: OH – ColumbusDate Posted: March 1, 2018NAPA is a Parts Store and So much more! We are driven to have the best people on our team to get the right parts to the right place at the right time.The Role:This is the ideal role for a person who truly cares about providing outstanding customer care and interactions with everyone who they come in contact with! As an Automotive Counter Parts Sales person, you are looked at as the 'face of the retail store' and the go to person as soon as our customers enter our retail stores. This is the right opportunity for you if you:* Genuinely enjoy helping our retail and wholesale customers with their auto parts and service questions.* Have gained your parts experience by working the automotive industry or have gained your experience tinkering with/repairing cars & trucks through the years* You are willing to learn all things automotive if you don't have the background in automotive parts.* Want to join a team where you can learn and grow your career - the opportunities are endless!A Day in the life:* Provide auto parts answers and solutions for our retail and wholesale customers* Bring customer focus and high energy to our fast-paced stores* Welcome retail customers into our retail stores and engage to provide a positive consumer experience* Use technology (computer), cash register, telephone, and paper catalog system* Use your parts knowledge to assist other NAPA team members answer questions for customersWhat you'll need: * Previous experience in a parts store or automotive industry or at least a willingness to learn all things auto parts.* High School Diploma or GED. Technical or Trade school courses or degree.* Excellent verbal and written communication skills* Love fast paced retail environmentsAnd if you have this, even better:* Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.* Experience in a parts store, auction, retail store, auto body/collision* Knowledge of cataloging AND/OR inventory management systems, a plus* Entirely customer-centric (external/internal)* ASE Certifications* NAPA Know How* Past experience working for an Independently owned parts storeGPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.PI101517435

Mar 08, 2018

NAPA Auto PartsWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Category: RetailJob Id: 253039Brand: NAPA Auto PartsLocation: Columbus, OHMajor Market: OH – ColumbusDate Posted: March 1, 2018NAPA is a Parts Store and So much more! We are driven to have the best people on our team to get the right parts to the right place at the right time.The Role:This is the ideal role for a person who truly cares about providing outstanding customer care and interactions with everyone who they come in contact with! As an Automotive Counter Parts Sales person, you are looked at as the 'face of the retail store' and the go to person as soon as our customers enter our retail stores. This is the right opportunity for you if you:* Genuinely enjoy helping our retail and wholesale customers with their auto parts and service questions.* Have gained your parts experience by working the automotive industry or have gained your experience tinkering with/repairing cars & trucks through the years* You are willing to learn all things automotive if you don't have the background in automotive parts.* Want to join a team where you can learn and grow your career - the opportunities are endless!A Day in the life:* Provide auto parts answers and solutions for our retail and wholesale customers* Bring customer focus and high energy to our fast-paced stores* Welcome retail customers into our retail stores and engage to provide a positive consumer experience* Use technology (computer), cash register, telephone, and paper catalog system* Use your parts knowledge to assist other NAPA team members answer questions for customersWhat you'll need: * Previous experience in a parts store or automotive industry or at least a willingness to learn all things auto parts.* High School Diploma or GED. Technical or Trade school courses or degree.* Excellent verbal and written communication skills* Love fast paced retail environmentsAnd if you have this, even better:* Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.* Experience in a parts store, auction, retail store, auto body/collision* Knowledge of cataloging AND/OR inventory management systems, a plus* Entirely customer-centric (external/internal)* ASE Certifications* NAPA Know How* Past experience working for an Independently owned parts storeGPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.PI101517435

EISWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Category: Customer SupportJob Id: 252921Brand: EISLocation: Based in Cleveland, OH GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. ", "identifier": { "@type": "PropertyValue", "name": "gpc", "value": "1932" }, "datePosted": "2018-02-28", "validThrough": "2023-02-27", "hiringOrganization": { "@type": "Organization", "name": "gpc" }, "jobLocation": { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Middleburg Heights", "addressRegion": "OH", "addressCountry": "US" } }, "industry": "Retail Services General", "employmentType": "FULL_TIME" } //Major Market: OH – ClevelandDate Posted: February 28, 2018Job DescriptionThe Customer Care Representative I is responsible for learning all aspects of the sales and Customer Care process so as to provide support and assistance to the primary Customer Care Team members. smartclickResponsibilitiesResponding to and managing customer related issues including order entry, processing incoming electronic orders, expediting, maintaining customer accounts, source products and pricing, maintaining customer scheduled orders.Provide feedback to management and production regarding customer needs and concerns.Provide support to office personnel.General Office duties.QualificationsProficient in MS OfficeSAP Business Software a plusRequires an Associate's degree in related business field or equivalent work experienceExcellent communication and relationship building skillsInternet savvyExcellent analytical skillsStrong verbal and written skillsAble to work in a team environment and fulfilling objectives with minimum direct supervisionInnovative, proactive and self-directedAble to focus on goals and develop a work plan that produces desired resultsLimited travel as requiredLocation: Based in Cleveland, OHGPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.PI101509078

Mar 08, 2018

EISWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Category: Customer SupportJob Id: 252921Brand: EISLocation: Based in Cleveland, OH GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. ", "identifier": { "@type": "PropertyValue", "name": "gpc", "value": "1932" }, "datePosted": "2018-02-28", "validThrough": "2023-02-27", "hiringOrganization": { "@type": "Organization", "name": "gpc" }, "jobLocation": { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Middleburg Heights", "addressRegion": "OH", "addressCountry": "US" } }, "industry": "Retail Services General", "employmentType": "FULL_TIME" } //Major Market: OH – ClevelandDate Posted: February 28, 2018Job DescriptionThe Customer Care Representative I is responsible for learning all aspects of the sales and Customer Care process so as to provide support and assistance to the primary Customer Care Team members. smartclickResponsibilitiesResponding to and managing customer related issues including order entry, processing incoming electronic orders, expediting, maintaining customer accounts, source products and pricing, maintaining customer scheduled orders.Provide feedback to management and production regarding customer needs and concerns.Provide support to office personnel.General Office duties.QualificationsProficient in MS OfficeSAP Business Software a plusRequires an Associate's degree in related business field or equivalent work experienceExcellent communication and relationship building skillsInternet savvyExcellent analytical skillsStrong verbal and written skillsAble to work in a team environment and fulfilling objectives with minimum direct supervisionInnovative, proactive and self-directedAble to focus on goals and develop a work plan that produces desired resultsLimited travel as requiredLocation: Based in Cleveland, OHGPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.PI101509078

EISWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Category: Customer SupportJob Id: 252268Brand: EISLocation: Based in Tempe, Arizona but ability to travel to other locations as needed We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Major Market: OK – Oklahoma CityDate Posted: January 31, 2018Job DescriptionThe Customer Care Representative I is responsible for learning all aspects of the sales and Customer Care process so as to provide support and assistance to the primary Customer Care Team members.ResponsibilitiesResponding to and managing customer related issues including order entry, processing incoming electronic orders, expediting, maintaining customer accounts, source products and pricing, maintaining customer scheduled orders.Provide feedback to management and production regarding customer needs and concerns.Provide support to office personnel.General Office duties.QualificationsProficient in MS OfficeSAP Business Software a plusRequires an Associate's degree in related business field or equivalent work experienceExcellent communication and relationship building skillsInternet savvyExcellent analytical skillsStrong verbal and written skillsAble to work in a team environment and fulfilling objectives with minimum direct supervisionInnovative, proactive and self-directedAble to focus on goals and develop a work plan that produces desired resultsLimited travel as requiredLocation: Based in Tempe, Arizona but ability to travel to other locations as neededPI101507362

Mar 08, 2018

EISWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Category: Customer SupportJob Id: 252268Brand: EISLocation: Based in Tempe, Arizona but ability to travel to other locations as needed We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Major Market: OK – Oklahoma CityDate Posted: January 31, 2018Job DescriptionThe Customer Care Representative I is responsible for learning all aspects of the sales and Customer Care process so as to provide support and assistance to the primary Customer Care Team members.ResponsibilitiesResponding to and managing customer related issues including order entry, processing incoming electronic orders, expediting, maintaining customer accounts, source products and pricing, maintaining customer scheduled orders.Provide feedback to management and production regarding customer needs and concerns.Provide support to office personnel.General Office duties.QualificationsProficient in MS OfficeSAP Business Software a plusRequires an Associate's degree in related business field or equivalent work experienceExcellent communication and relationship building skillsInternet savvyExcellent analytical skillsStrong verbal and written skillsAble to work in a team environment and fulfilling objectives with minimum direct supervisionInnovative, proactive and self-directedAble to focus on goals and develop a work plan that produces desired resultsLimited travel as requiredLocation: Based in Tempe, Arizona but ability to travel to other locations as neededPI101507362

Integrated DNA TechnologiesID 2018-3726Job Locations US-IA-CoralvilleCategory Customer Service# of Openings 1Posted Date 20 hours agoShift/Schedule M-F 40 Hour Week (United States of America)Overview The Account Manager provides professional service and complex account and relationship management for strategic GMP and/or commercial customers. ResponsibilitiesEssential Functions:Fields all customer inquiries for assigned accounts leading up to and after order placement to provide a positive customer experience; manages complex product development projects for contract manufactured product lines.Works with customers to develop and capture detailed specifications in master records.Answers and documents all incoming and outgoing customer interactions in IDT's Customer Relationship Management (CRM) database; primary contact is through email and phone.Coordinates project intake, quoting and order administration for assigned accounts, working with multiple departments within the organization to ensure the customer's needs are met and efficient internal processes are applied.Coordinates, participates in, and distributes meeting notes for customer conference calls, internal meetings, and visits; works directly with Quality Assurance team to coordinate customer audits as needed. Manages and oversees action item completion from these interactions.Resolves complaints by determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting resolution to the customer's satisfaction; requires compliance with defined complaint handling and escalation procedures. Drafts, reviews and maintains work instructions and process flow documentation for individual accounts as needed.Demonstrates behavior consistent with the Integrated DNA Technologies Core Values.Performs other duties as assigned.

Mar 07, 2018

Integrated DNA TechnologiesID 2018-3726Job Locations US-IA-CoralvilleCategory Customer Service# of Openings 1Posted Date 20 hours agoShift/Schedule M-F 40 Hour Week (United States of America)Overview The Account Manager provides professional service and complex account and relationship management for strategic GMP and/or commercial customers. ResponsibilitiesEssential Functions:Fields all customer inquiries for assigned accounts leading up to and after order placement to provide a positive customer experience; manages complex product development projects for contract manufactured product lines.Works with customers to develop and capture detailed specifications in master records.Answers and documents all incoming and outgoing customer interactions in IDT's Customer Relationship Management (CRM) database; primary contact is through email and phone.Coordinates project intake, quoting and order administration for assigned accounts, working with multiple departments within the organization to ensure the customer's needs are met and efficient internal processes are applied.Coordinates, participates in, and distributes meeting notes for customer conference calls, internal meetings, and visits; works directly with Quality Assurance team to coordinate customer audits as needed. Manages and oversees action item completion from these interactions.Resolves complaints by determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting resolution to the customer's satisfaction; requires compliance with defined complaint handling and escalation procedures. Drafts, reviews and maintains work instructions and process flow documentation for individual accounts as needed.Demonstrates behavior consistent with the Integrated DNA Technologies Core Values.Performs other duties as assigned.

HOLDEN COMPREHENSIVE CANCER CENTER
The University of Iowa
Program Coordinator
Position Available
The Holden Comprehensive Cancer Center (HCCC), a NCI-Designated Comprehensive Cancer Center at the University of Iowa, is seeking a Program Coordinator to be responsible for recruiting healthy people into the Be the Match Registry through the Iowa Marrow Donor Program. This position will: manage new member recruitment process; manage the Be the Match student organization on college campuses, organize and coordinate recruitment and fund-raising events; develop relationships with new and existing colleges/universities/tech schools, corporations, services sectors; participate in public speaking events, and provide developmental and administrative assistance to the Iowa Marrow Donor Program.
This position requires travel; including evenings, weekends and overnight.
For more information, please see: http://www.uihealthcare.org/Holden
To apply: Please see requisition #72446 at http://jobs.uiowa.edu/jobSearch/index.php
Applicable background checks will be conducted.
About the Holden Comprehensive Cancer Center:
Holden Cancer Center is Iowa's only NCI-designated comprehensive cancer center. The NCI designation recognizes our cancer center, and its research scientists, physicians and other health care professionals, for their roles in advancing cancer research that impacts on our ability to prevent, detect and treat our patients with cancer. Not just a floor, or a building, or even confined to a single college, Holden Comprehensive Cancer Center coordinates all cancer-related research, education, and patient care by faculty from 41 departments and six colleges, as well as UI Hospitals and Clinics and UI Children's Hospital.
About the University of Iowa Hospitals and Clinics:
The University of Iowa Hospitals and Clinics has been recognized as one of the best hospitals in the United State and is Iowa's only comprehensive academic medical center and regional referral center. University of Iowa Hospitals and Clinics was recently name in Forbes magazine America’s Best Employers 2015. In it, UI Hospitals and Clinics was named the Number 12 employer overall and Number 1 employer in the health care industry category across the country.
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.

Mar 06, 2018

Full time

HOLDEN COMPREHENSIVE CANCER CENTER
The University of Iowa
Program Coordinator
Position Available
The Holden Comprehensive Cancer Center (HCCC), a NCI-Designated Comprehensive Cancer Center at the University of Iowa, is seeking a Program Coordinator to be responsible for recruiting healthy people into the Be the Match Registry through the Iowa Marrow Donor Program. This position will: manage new member recruitment process; manage the Be the Match student organization on college campuses, organize and coordinate recruitment and fund-raising events; develop relationships with new and existing colleges/universities/tech schools, corporations, services sectors; participate in public speaking events, and provide developmental and administrative assistance to the Iowa Marrow Donor Program.
This position requires travel; including evenings, weekends and overnight.
For more information, please see: http://www.uihealthcare.org/Holden
To apply: Please see requisition #72446 at http://jobs.uiowa.edu/jobSearch/index.php
Applicable background checks will be conducted.
About the Holden Comprehensive Cancer Center:
Holden Cancer Center is Iowa's only NCI-designated comprehensive cancer center. The NCI designation recognizes our cancer center, and its research scientists, physicians and other health care professionals, for their roles in advancing cancer research that impacts on our ability to prevent, detect and treat our patients with cancer. Not just a floor, or a building, or even confined to a single college, Holden Comprehensive Cancer Center coordinates all cancer-related research, education, and patient care by faculty from 41 departments and six colleges, as well as UI Hospitals and Clinics and UI Children's Hospital.
About the University of Iowa Hospitals and Clinics:
The University of Iowa Hospitals and Clinics has been recognized as one of the best hospitals in the United State and is Iowa's only comprehensive academic medical center and regional referral center. University of Iowa Hospitals and Clinics was recently name in Forbes magazine America’s Best Employers 2015. In it, UI Hospitals and Clinics was named the Number 12 employer overall and Number 1 employer in the health care industry category across the country.
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.

POSITION SUMMARYThe Credit Specialist will report to the Credit Manager. They will be responsible for assisting the credit, collection, and cash application functions. Notify customers of delinquent accounts by telephone, e-mail, and with internal sources. Identify delinquent accounts and possible bad debt write-offs. Assist with Cash Application and Deductions Management.

Mar 06, 2018

POSITION SUMMARYThe Credit Specialist will report to the Credit Manager. They will be responsible for assisting the credit, collection, and cash application functions. Notify customers of delinquent accounts by telephone, e-mail, and with internal sources. Identify delinquent accounts and possible bad debt write-offs. Assist with Cash Application and Deductions Management.

BuilderMT Inc., a subsidiary of MiTek® USA Inc., a Berkshire Hathaway Company provides the leading technology solution for the construction market based upon best practices that will allow our clients to automate and improve their efficiency and profitability. BuilderMT's main focus is to provide industry-specific, best-of-breed software solutions to the construction market. Our software and services focus on work process management – combined with the latest proven technology – to provide contractors with solutions that improve efficiency and ultimately improve profitability. Our products and services are backed up by a team of industry professionals who are dedicated to one goal - making our customers successful.We are seeking a dynamic and motivated Support Tech to assist the BuilderMT and Sales Simplicity Client Services and Professional Services team, the CSM manages new implementations, escalations resulting from services, account management, setting stakeholders meetings for clients with issues and improving the customer experience in deploying BuilderMT and Sales Simplicity Software. This position brings structure, executive attention, and additional internal resources to customer situations that would otherwise result in a high level of customer dissatisfaction. Depending on the type of escalation and the level of engagement needed per customer, the CSM will either act as an internal advisor on the escalation or work directly with the customer on the issue..

Mar 02, 2018

BuilderMT Inc., a subsidiary of MiTek® USA Inc., a Berkshire Hathaway Company provides the leading technology solution for the construction market based upon best practices that will allow our clients to automate and improve their efficiency and profitability. BuilderMT's main focus is to provide industry-specific, best-of-breed software solutions to the construction market. Our software and services focus on work process management – combined with the latest proven technology – to provide contractors with solutions that improve efficiency and ultimately improve profitability. Our products and services are backed up by a team of industry professionals who are dedicated to one goal - making our customers successful.We are seeking a dynamic and motivated Support Tech to assist the BuilderMT and Sales Simplicity Client Services and Professional Services team, the CSM manages new implementations, escalations resulting from services, account management, setting stakeholders meetings for clients with issues and improving the customer experience in deploying BuilderMT and Sales Simplicity Software. This position brings structure, executive attention, and additional internal resources to customer situations that would otherwise result in a high level of customer dissatisfaction. Depending on the type of escalation and the level of engagement needed per customer, the CSM will either act as an internal advisor on the escalation or work directly with the customer on the issue..

United Bank United Bank is an Equal Opportunity employer.Applicants and employees are considered for positions and are evaluatedwithout regard to mental or physical disability, race, color, religion,gender, national origin, age, genetic information, military or veteranstatus, sexual orientation, marital status, gender identity, or anyother protected Federal, State/Province or Local status unrelated to theperformance of the work involved. Job ID 2018-3307 # of Openings 1 Job Locations US-WV-Glenville Posted Date 2018-02-26 Category Retail Market/Branch Central - Glenville Responsibilities The Sales Associate is responsible for performing daily branch and customer service duties; providing customers with efficient and accurate transaction processing; promoting business by providing quality customer service and handling routine customer inquiries; providing customer referrals for products and services on a daily basis and have the ability and desire to interact in a team environment and be willing to contribute to the team efforts. RESPONSIBILITIESOperate with accuracy and efficiency the appropriate core banking systems and a sales associate window as follows:Accept deposits, verify cash deposits, endorsements and comply with Regulation CC requirements and bank deposit policies.Accept payments for all loans/lines of credit.Process the redemption of U.S. Savings Bonds.Process night depository, ATM and mail deposits, if applicable.Provide additional customer services including processing/issuance of official bank checks and credit card cash advancesBalance assigned cash daily and maintains strict adherence to security procedures and sole control of cash drawer and assigned cash limitsAdhere to cash differences/controllable losses policyIdentify customers, by understanding and obtaining proper documentation of identification, obtains and/or verifies endorsements/payees, cash, and checks/withdrawals/transfers and obtains supervisor approval for authorization at bank-established cash limits, including the determination of the availability of sufficient funds, exclusion of stop payments and holdsVerify signatures and account ownership as required. Exercises discretion, judgment, and initiative regarding transaction problems and inquiriesComply with all department and company policies, procedures and overall security;Prepare mandatory currency transaction reports and monetary instrument logs in compliance with Bank Secrecy Act regulations, including adhering to KYC, OFAC, and Information Security policies and procedures.Contribute to the responsibility in meeting monthly branch and/or individual scorecard goals on a consistent basis by monitoring self-performance and following action plansEnsure delivery of excellent customer service throughout the Bank by adhering to sales and @ your servicestandards .May be responsible for branch opening/closing proceduresMay escort customers to safe deposit boxes in accordance with the Bank's safe deposit box policy and security proceduresMay assist in opening/closing of branch vaults under dual controlAs needed, order, receive, verify, and distribute cash in accordance with bank policyPromote and maintain positive relationships with all internal and external customersContribute to the fulfillment of the Bank's objectives and goals by performing as a team member in allocating and coordinating the workflowResponsible for keeping current and being knowledgeable in order to communicate the Bank's products and services to clients. Qualifications High school diploma or equivalent;Successful completion of the Bank's in-house Sales Associate Training Program.Previous customer service contact experience is highly desired.Ability to demonstrate a sales oriented professional demeanorExcellent communication skillsExperience in handling money preferredProficiency in Microsoft Office Products (Word, Excel) requiredUnderstanding and working knowledge of appropriate core banking system is a plusDetailed oriented;Strong interpersonal skills;Professionalism and confidentiality is essential ESSENTIAL FUNCTIONS:Sitting and standing for extended periods of time.Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse and other computer components.Ability to converse and exchange information with all levels of staff within organization.Ability to observe, perceive, identify, and translate data PI101363671

Feb 28, 2018

United Bank United Bank is an Equal Opportunity employer.Applicants and employees are considered for positions and are evaluatedwithout regard to mental or physical disability, race, color, religion,gender, national origin, age, genetic information, military or veteranstatus, sexual orientation, marital status, gender identity, or anyother protected Federal, State/Province or Local status unrelated to theperformance of the work involved. Job ID 2018-3307 # of Openings 1 Job Locations US-WV-Glenville Posted Date 2018-02-26 Category Retail Market/Branch Central - Glenville Responsibilities The Sales Associate is responsible for performing daily branch and customer service duties; providing customers with efficient and accurate transaction processing; promoting business by providing quality customer service and handling routine customer inquiries; providing customer referrals for products and services on a daily basis and have the ability and desire to interact in a team environment and be willing to contribute to the team efforts. RESPONSIBILITIESOperate with accuracy and efficiency the appropriate core banking systems and a sales associate window as follows:Accept deposits, verify cash deposits, endorsements and comply with Regulation CC requirements and bank deposit policies.Accept payments for all loans/lines of credit.Process the redemption of U.S. Savings Bonds.Process night depository, ATM and mail deposits, if applicable.Provide additional customer services including processing/issuance of official bank checks and credit card cash advancesBalance assigned cash daily and maintains strict adherence to security procedures and sole control of cash drawer and assigned cash limitsAdhere to cash differences/controllable losses policyIdentify customers, by understanding and obtaining proper documentation of identification, obtains and/or verifies endorsements/payees, cash, and checks/withdrawals/transfers and obtains supervisor approval for authorization at bank-established cash limits, including the determination of the availability of sufficient funds, exclusion of stop payments and holdsVerify signatures and account ownership as required. Exercises discretion, judgment, and initiative regarding transaction problems and inquiriesComply with all department and company policies, procedures and overall security;Prepare mandatory currency transaction reports and monetary instrument logs in compliance with Bank Secrecy Act regulations, including adhering to KYC, OFAC, and Information Security policies and procedures.Contribute to the responsibility in meeting monthly branch and/or individual scorecard goals on a consistent basis by monitoring self-performance and following action plansEnsure delivery of excellent customer service throughout the Bank by adhering to sales and @ your servicestandards .May be responsible for branch opening/closing proceduresMay escort customers to safe deposit boxes in accordance with the Bank's safe deposit box policy and security proceduresMay assist in opening/closing of branch vaults under dual controlAs needed, order, receive, verify, and distribute cash in accordance with bank policyPromote and maintain positive relationships with all internal and external customersContribute to the fulfillment of the Bank's objectives and goals by performing as a team member in allocating and coordinating the workflowResponsible for keeping current and being knowledgeable in order to communicate the Bank's products and services to clients. Qualifications High school diploma or equivalent;Successful completion of the Bank's in-house Sales Associate Training Program.Previous customer service contact experience is highly desired.Ability to demonstrate a sales oriented professional demeanorExcellent communication skillsExperience in handling money preferredProficiency in Microsoft Office Products (Word, Excel) requiredUnderstanding and working knowledge of appropriate core banking system is a plusDetailed oriented;Strong interpersonal skills;Professionalism and confidentiality is essential ESSENTIAL FUNCTIONS:Sitting and standing for extended periods of time.Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse and other computer components.Ability to converse and exchange information with all levels of staff within organization.Ability to observe, perceive, identify, and translate data PI101363671

Integrated DNA TechnologiesID 2018-3708Job Locations US-IA-CoralvilleCategory Customer Service# of Openings 1Posted Date 17 hours agoShift/Schedule M-F 40 Hour Week (United States of America)Overview The Account Manager provides professional service and complex account and relationship management for strategic GMP and/or commercial customers. ResponsibilitiesEssential Functions:Fields all customer inquiries for assigned accounts leading up to and after order placement to provide a positive customer experience; manages complex product development projects for contract manufactured product lines.Works with customers to develop and capture detailed specifications in master records.Answers and documents all incoming and outgoing customer interactions in IDT's Customer Relationship Management (CRM) database; primary contact is through email and phone.Coordinates project intake, quoting and order administration for assigned accounts, working with multiple departments within the organization to ensure the customer's needs are met and efficient internal processes are applied.Coordinates, participates in, and distributes meeting notes for customer conference calls, internal meetings, and visits; works directly with Quality Assurance team to coordinate customer audits as needed. Manages and oversees action item completion from these interactions.Resolves complaints by determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting resolution to the customer's satisfaction; requires compliance with defined complaint handling and escalation procedures. Drafts, reviews and maintains work instructions and process flow documentation for individual accounts as needed.Demonstrates behavior consistent with the Integrated DNA Technologies Core Values.Performs other duties as assigned.

Feb 23, 2018

Integrated DNA TechnologiesID 2018-3708Job Locations US-IA-CoralvilleCategory Customer Service# of Openings 1Posted Date 17 hours agoShift/Schedule M-F 40 Hour Week (United States of America)Overview The Account Manager provides professional service and complex account and relationship management for strategic GMP and/or commercial customers. ResponsibilitiesEssential Functions:Fields all customer inquiries for assigned accounts leading up to and after order placement to provide a positive customer experience; manages complex product development projects for contract manufactured product lines.Works with customers to develop and capture detailed specifications in master records.Answers and documents all incoming and outgoing customer interactions in IDT's Customer Relationship Management (CRM) database; primary contact is through email and phone.Coordinates project intake, quoting and order administration for assigned accounts, working with multiple departments within the organization to ensure the customer's needs are met and efficient internal processes are applied.Coordinates, participates in, and distributes meeting notes for customer conference calls, internal meetings, and visits; works directly with Quality Assurance team to coordinate customer audits as needed. Manages and oversees action item completion from these interactions.Resolves complaints by determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting resolution to the customer's satisfaction; requires compliance with defined complaint handling and escalation procedures. Drafts, reviews and maintains work instructions and process flow documentation for individual accounts as needed.Demonstrates behavior consistent with the Integrated DNA Technologies Core Values.Performs other duties as assigned.

Community College of PhiladelphiaCommunity College of Philadelphia is dedicated to promoting a work environment which attracts and retains talented and diverse faculty and staff, and which challenges each of us to achieve at the highest level while contributing to the mission of the College. We value and support a culturally diverse and intellectually dynamic community to prepare our students for global citizenship. Join us as we transition from our first 50 years into the next and build upon a legacy that will impact the city of Philadelphia and beyond. Community College of Philadelphia is seeking to fill a Coordinator, Contact Operations and Customer Service position. Under the direction of the Director of Admissions, the Coordinator is responsible for direct supervision of staff and the management of processes and procedures within the College's Information/Call Center. This position provides assistance in the design and implementation of innovative troubleshooting methods to reinforce a strategic vision of an Excellent Experience for new and continuing students of the College. As a member of the Admissions team, the Coordinator assists the Director in the execution of communication strategies involving in-person, phone, live chat, and other forms of communication. The Coordinator demonstrates leadership that reinforces customer-centric priorities, champions customer-centric principles, and actively cultivates a customer centric culture throughout the Enrollment Management unit.For a complete position description, and to apply online, please visit our career site at jobs.ccp.edu, or click the “Apply” button. Community College of Philadelphia recognizes that our employees are important and vital to our success. We offer a high-quality, comprehensive program of benefits, which represents an important component of total compensation.Our benefits include:100% College-paid medical, dental and prescription drug for employee and all of their eligible family membersCollege-paid life and disability insuranceCollege closes for Winter Break the week between Christmas and New Years and for a week in March for Spring BreakTuition remission (for classes at the College)Forgivable tuition loan (for classes at any accredited academic institution)403(b) retirement plan with 10% College contributionHealthcare and Dependent Care flexible spending accountsCollege operates on a 4-day work week during the summer monthsPaid vacation plus holiday and personal time offCommunity College of Philadelphia is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Feb 22, 2018

Community College of PhiladelphiaCommunity College of Philadelphia is dedicated to promoting a work environment which attracts and retains talented and diverse faculty and staff, and which challenges each of us to achieve at the highest level while contributing to the mission of the College. We value and support a culturally diverse and intellectually dynamic community to prepare our students for global citizenship. Join us as we transition from our first 50 years into the next and build upon a legacy that will impact the city of Philadelphia and beyond. Community College of Philadelphia is seeking to fill a Coordinator, Contact Operations and Customer Service position. Under the direction of the Director of Admissions, the Coordinator is responsible for direct supervision of staff and the management of processes and procedures within the College's Information/Call Center. This position provides assistance in the design and implementation of innovative troubleshooting methods to reinforce a strategic vision of an Excellent Experience for new and continuing students of the College. As a member of the Admissions team, the Coordinator assists the Director in the execution of communication strategies involving in-person, phone, live chat, and other forms of communication. The Coordinator demonstrates leadership that reinforces customer-centric priorities, champions customer-centric principles, and actively cultivates a customer centric culture throughout the Enrollment Management unit.For a complete position description, and to apply online, please visit our career site at jobs.ccp.edu, or click the “Apply” button. Community College of Philadelphia recognizes that our employees are important and vital to our success. We offer a high-quality, comprehensive program of benefits, which represents an important component of total compensation.Our benefits include:100% College-paid medical, dental and prescription drug for employee and all of their eligible family membersCollege-paid life and disability insuranceCollege closes for Winter Break the week between Christmas and New Years and for a week in March for Spring BreakTuition remission (for classes at the College)Forgivable tuition loan (for classes at any accredited academic institution)403(b) retirement plan with 10% College contributionHealthcare and Dependent Care flexible spending accountsCollege operates on a 4-day work week during the summer monthsPaid vacation plus holiday and personal time offCommunity College of Philadelphia is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Clemson UniversityLocation Mell HallFull/Part Time Full-TimeRegular/Temporary RegularJOB SUMMARY: The Assistant Director for Residential Living is a full-time staff member of University Housing and Dining within the Division of Student Affairs. Provides overall leadership, supervision, and management of a residential area designated for Bridge to Clemson students. Serves as a primary facilitator in the development and implementation of residentially-based curriculum tailored to specific transfer population. Collaborates with academic and campus partners to enhance strategic partnerships at Clemson University and Tri-County Technical College.JOB DUTIES: 30% - Essential - RESIDENTIAL CURRICULUM:Responsible for the development and implementation of residentially-based curriculum to create an environment for student learning and growth through specific learning goals and outcomes. Facilitates collaborative partnerships with academic and Student Affairs partners within 2 institutions. Leads an environment of academic excellence and cultural awareness. Assists in the design and implementation of retention initiatives. Provides expert knowledge related to transfer student populations. Develops baseline knowledge of assessment information and practices.25% - Essential - LEADERSHIP:Direct supervision of Full-Time Staff and indirect supervision of Graduate Assistants within Residential Living area of supervision. Trains, develops, evaluates, and monitors progress of staff. Provides expectations and accountability for staff; evaluates staff. Leads area meetings and initiatives. Disperses budgets and monitors appropriate stewardship of funds. Assists in recruiting undergraduate, graduate, & fulltime staff as directed. Upholds fair recruitment practices, ensuring recruitment of a diverse staff. Designs curriculum content for and participates in annual training sessions of full-time, graduate & undergraduate staff. Assists with curriculum development and instruction of EDC 3900. Leads graduate student practicum.25% - Essential - STRATEGIC ALIGNMENTS AND PARTNERSHIPS (BRIDGE TO CLEMSON):Serves as a primary connection to enhance a multi-institutional partnership for the Bridge to Clemson program. Provides direct communication to Clemson offices and departments, and to Tri-County offices and departments, regarding Bridge student academic success initiatives, student behavior, intervention, etc. Manages dual processes for multiinstitutional approaches to sharing student information and providing support structures. Facilitates service needs unique to Bridge students (e.g., transit to TCTC). Serves on or leads department, division, or University committees.10% - Essential - CRISIS MANAGEMENT AND STUDENT CARE:Serves as second-tier full-time staff in a 24-hour on-call rotation, managing crises & concerns for 6,300 students. Makes decisions related to facilities and student concerns and emergencies; confirms approval for interim relocations and other high level decisions. Provides support to staff in lower levels of on-call. Ensure staff follow-up on safety and security issues; Assists in the enforcement of Clemson and Housing safety and security policies. Partners with and provides assistance to CUPD. Manages CARE for assigned students in conjunction with the Office of Advocacy and Success, providing support and referral, and appropriately documenting interactions. Assist Counseling and Psychological Services (CAPS) with crisis management, and implementation of programs related to crisis management.10% - Essential - JUDICIAL ADMINISTRATION:Receives and reviews all incident reports to ensure accuracy and proper documentation. Follows up with staff to ensure proper protocols are followed. Ensures staff understands, upholds, and enforces University policies and procedures. Meets with students in role as conduct hearing officer to address behavior and impact to persons and the community. Responsible for adjudicating second-tier University Housing violations (and Code of Conduct violations, as applicable). Implements sanctions and monitors progress of students. May serve on conduct hearing boards. Investigates individual and communal billing reports and assigns fines and sanctions. Participates in student organizational cases.MINIMUM REQUIREMENTS: A bachelor's degree and experience in student services programs.RESPONSIBILITIES: JOB KNOWLEDGEFirm Job Knowledge - Firm working knowledge of concepts, practices and procedures and ability to use in varied situationsSUPERVISORY RESPONSIBILITIESSupervises Work of Others - Supervises work of others and may offer recommendations for hiring, termination and pay adjustments but does not have responsibility for making these decisions.BUDGETARY RESPONSIBILITIESProvides Budget Input - Provides input into the budgeting process, and oversees fund allocation.PHYSICAL REQUIREMENTS: - Walk or move about - Communicate, converse, give direction, express oneselfWORKING CONDITIONS: - Noise - Overnight TravelPREFERRED REQUIREMENTS: Preferred Education: Masters DegreePreferred Work Experience: 3-5 yearsWORK SCHEDULE: Standard Hrs: 37.5; Band: 05 ($ 32,838.00 - $ 49,500.00)APPLICATION DEADLINE: February 22, 2018CLOSING STATEMENT: Clemson University is an AA/EEO employer and does not discriminate against any person or group on the basis of age, color, disability, gender, pregnancy, national origin, race, religion, sexual orientation, veteran status or genetic information. Clemson University is building a culturally diverse faculty and staff committed to working in a multicultural environment and encourages applications from minorities and women.PI101298024

Feb 22, 2018

Clemson UniversityLocation Mell HallFull/Part Time Full-TimeRegular/Temporary RegularJOB SUMMARY: The Assistant Director for Residential Living is a full-time staff member of University Housing and Dining within the Division of Student Affairs. Provides overall leadership, supervision, and management of a residential area designated for Bridge to Clemson students. Serves as a primary facilitator in the development and implementation of residentially-based curriculum tailored to specific transfer population. Collaborates with academic and campus partners to enhance strategic partnerships at Clemson University and Tri-County Technical College.JOB DUTIES: 30% - Essential - RESIDENTIAL CURRICULUM:Responsible for the development and implementation of residentially-based curriculum to create an environment for student learning and growth through specific learning goals and outcomes. Facilitates collaborative partnerships with academic and Student Affairs partners within 2 institutions. Leads an environment of academic excellence and cultural awareness. Assists in the design and implementation of retention initiatives. Provides expert knowledge related to transfer student populations. Develops baseline knowledge of assessment information and practices.25% - Essential - LEADERSHIP:Direct supervision of Full-Time Staff and indirect supervision of Graduate Assistants within Residential Living area of supervision. Trains, develops, evaluates, and monitors progress of staff. Provides expectations and accountability for staff; evaluates staff. Leads area meetings and initiatives. Disperses budgets and monitors appropriate stewardship of funds. Assists in recruiting undergraduate, graduate, & fulltime staff as directed. Upholds fair recruitment practices, ensuring recruitment of a diverse staff. Designs curriculum content for and participates in annual training sessions of full-time, graduate & undergraduate staff. Assists with curriculum development and instruction of EDC 3900. Leads graduate student practicum.25% - Essential - STRATEGIC ALIGNMENTS AND PARTNERSHIPS (BRIDGE TO CLEMSON):Serves as a primary connection to enhance a multi-institutional partnership for the Bridge to Clemson program. Provides direct communication to Clemson offices and departments, and to Tri-County offices and departments, regarding Bridge student academic success initiatives, student behavior, intervention, etc. Manages dual processes for multiinstitutional approaches to sharing student information and providing support structures. Facilitates service needs unique to Bridge students (e.g., transit to TCTC). Serves on or leads department, division, or University committees.10% - Essential - CRISIS MANAGEMENT AND STUDENT CARE:Serves as second-tier full-time staff in a 24-hour on-call rotation, managing crises & concerns for 6,300 students. Makes decisions related to facilities and student concerns and emergencies; confirms approval for interim relocations and other high level decisions. Provides support to staff in lower levels of on-call. Ensure staff follow-up on safety and security issues; Assists in the enforcement of Clemson and Housing safety and security policies. Partners with and provides assistance to CUPD. Manages CARE for assigned students in conjunction with the Office of Advocacy and Success, providing support and referral, and appropriately documenting interactions. Assist Counseling and Psychological Services (CAPS) with crisis management, and implementation of programs related to crisis management.10% - Essential - JUDICIAL ADMINISTRATION:Receives and reviews all incident reports to ensure accuracy and proper documentation. Follows up with staff to ensure proper protocols are followed. Ensures staff understands, upholds, and enforces University policies and procedures. Meets with students in role as conduct hearing officer to address behavior and impact to persons and the community. Responsible for adjudicating second-tier University Housing violations (and Code of Conduct violations, as applicable). Implements sanctions and monitors progress of students. May serve on conduct hearing boards. Investigates individual and communal billing reports and assigns fines and sanctions. Participates in student organizational cases.MINIMUM REQUIREMENTS: A bachelor's degree and experience in student services programs.RESPONSIBILITIES: JOB KNOWLEDGEFirm Job Knowledge - Firm working knowledge of concepts, practices and procedures and ability to use in varied situationsSUPERVISORY RESPONSIBILITIESSupervises Work of Others - Supervises work of others and may offer recommendations for hiring, termination and pay adjustments but does not have responsibility for making these decisions.BUDGETARY RESPONSIBILITIESProvides Budget Input - Provides input into the budgeting process, and oversees fund allocation.PHYSICAL REQUIREMENTS: - Walk or move about - Communicate, converse, give direction, express oneselfWORKING CONDITIONS: - Noise - Overnight TravelPREFERRED REQUIREMENTS: Preferred Education: Masters DegreePreferred Work Experience: 3-5 yearsWORK SCHEDULE: Standard Hrs: 37.5; Band: 05 ($ 32,838.00 - $ 49,500.00)APPLICATION DEADLINE: February 22, 2018CLOSING STATEMENT: Clemson University is an AA/EEO employer and does not discriminate against any person or group on the basis of age, color, disability, gender, pregnancy, national origin, race, religion, sexual orientation, veteran status or genetic information. Clemson University is building a culturally diverse faculty and staff committed to working in a multicultural environment and encourages applications from minorities and women.PI101298024

MSA, The Safety CompanyAt MSA, safety isn't just in our name. It's the driving factor behind every decision we make because we know our customers rely on us every day to keep them safe. It's a noble mission and a challenge that every MSA associate accepts when they join our team. That's why we provide our associates with a competitive pay and benefits package, learning and development opportunities, and an inclusive and friendly work environment. Join the MSA and help make the world safer, one person at a time.Requisition ID 2018-2227# of Openings 1Job Location(s) US-PA-Cranberry TwpPosted Date 4 days agoCategory Customer ServiceOverview MSA's award winning customer service center is looking for a positive and energetic associate willing to work in a fast paced, ever changing work environment. The ability to multi-task and always placing the customer first in every situation is a must. We expect our customer service associates to deliver a "customer experience like no other" and provide support to our sales channel partners, field sales associates as well as end-user customers. Associates will be responsible for assisting our customer base via phone, email and chat in areas of order entry, product support and recommendations, service notifications, return material authorizations, track and provide proof of delivery and quotations. If you have this skill set and want to work in our environment, apply today!Responsibilities Entry transactions and processes include but are not limited to:SAP Standard Order EntryEsker Order ProcessingEDI Order ProcessingEcommerce Order ProcessingIncomplete Order managementAnswer inbound and initiate outbound calls to customers to clarify order requirements when necessary.Acquire knowledge of all major product groups to properly service customer calls. Process transactions in all areas of the SAP order management system.Perform various related functions in SAP and CRM like Order Status/Document Flow, check orders for incomplete and credit status, Order Expedite, Setting up New Accounts.Efficiently and effectively resolve customer issues or inquiries using systems like CRM.Process credit/re-bills requests, resolve mis-shipments and provide proof of deliveries.Utilize Lotus Notes e-mail, Issue Management, Knowledge Database system (iCLIC/PID).Utilize DMS (drawing package) and MSA website and related resources.Investigate and resolve calls for Entry Level position before appropriately escalating to the next level.Perform all of the above functions while online with a customer, and navigate expertly between multiple sessions on computer.Listen carefully to customers and to seek to understand customer needs.With supervision, prioritize own tasks in order to complete them in a timely and accurate manner.Qualifications Special knowledge, skills and abilities required:Strong verbal and written communication skills to clearly and accurately convey basic information. Ability to communicate and verbalize complex information effectively to MSA Sales Channel partners and customers.Excellent computer skills using Microsoft Word and Excel.Proven ability to handle multiple tasks in high-volume, fast-paced work environment.Proven ability to approach change or new situations with a positive attitude.Preferred:Experience with Lotus Notes, CRM, SAP.Experience with order management systems.Education and experience required:High school diploma or equivalent. Preferred:Associates degree.1 - 2 years of experience in Customer Service and its related tasks.SAP Order Management experience.MSA is committed to the principles of equal employment opportunity and to providing a workplace that is free from unlawful discrimination. As such, it is MSA's policy not to discriminate against any employee or applicant for employment on the basis of the person's age, color, creed, disability, ethnicity, race, religion, gender, marital status, sex, sexual orientation, gender identity, national origin, citizenship status, veteran's status, genetic information, political affiliation, disabling condition, or any other category protected by applicable federal, state, or local law. MSA also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship.If you are an individual with a disability and need an accommodation to assist you in navigating this career site, let us know. Contact Us EEO/AA/M/F/D/VPI101258728

Feb 20, 2018

MSA, The Safety CompanyAt MSA, safety isn't just in our name. It's the driving factor behind every decision we make because we know our customers rely on us every day to keep them safe. It's a noble mission and a challenge that every MSA associate accepts when they join our team. That's why we provide our associates with a competitive pay and benefits package, learning and development opportunities, and an inclusive and friendly work environment. Join the MSA and help make the world safer, one person at a time.Requisition ID 2018-2227# of Openings 1Job Location(s) US-PA-Cranberry TwpPosted Date 4 days agoCategory Customer ServiceOverview MSA's award winning customer service center is looking for a positive and energetic associate willing to work in a fast paced, ever changing work environment. The ability to multi-task and always placing the customer first in every situation is a must. We expect our customer service associates to deliver a "customer experience like no other" and provide support to our sales channel partners, field sales associates as well as end-user customers. Associates will be responsible for assisting our customer base via phone, email and chat in areas of order entry, product support and recommendations, service notifications, return material authorizations, track and provide proof of delivery and quotations. If you have this skill set and want to work in our environment, apply today!Responsibilities Entry transactions and processes include but are not limited to:SAP Standard Order EntryEsker Order ProcessingEDI Order ProcessingEcommerce Order ProcessingIncomplete Order managementAnswer inbound and initiate outbound calls to customers to clarify order requirements when necessary.Acquire knowledge of all major product groups to properly service customer calls. Process transactions in all areas of the SAP order management system.Perform various related functions in SAP and CRM like Order Status/Document Flow, check orders for incomplete and credit status, Order Expedite, Setting up New Accounts.Efficiently and effectively resolve customer issues or inquiries using systems like CRM.Process credit/re-bills requests, resolve mis-shipments and provide proof of deliveries.Utilize Lotus Notes e-mail, Issue Management, Knowledge Database system (iCLIC/PID).Utilize DMS (drawing package) and MSA website and related resources.Investigate and resolve calls for Entry Level position before appropriately escalating to the next level.Perform all of the above functions while online with a customer, and navigate expertly between multiple sessions on computer.Listen carefully to customers and to seek to understand customer needs.With supervision, prioritize own tasks in order to complete them in a timely and accurate manner.Qualifications Special knowledge, skills and abilities required:Strong verbal and written communication skills to clearly and accurately convey basic information. Ability to communicate and verbalize complex information effectively to MSA Sales Channel partners and customers.Excellent computer skills using Microsoft Word and Excel.Proven ability to handle multiple tasks in high-volume, fast-paced work environment.Proven ability to approach change or new situations with a positive attitude.Preferred:Experience with Lotus Notes, CRM, SAP.Experience with order management systems.Education and experience required:High school diploma or equivalent. Preferred:Associates degree.1 - 2 years of experience in Customer Service and its related tasks.SAP Order Management experience.MSA is committed to the principles of equal employment opportunity and to providing a workplace that is free from unlawful discrimination. As such, it is MSA's policy not to discriminate against any employee or applicant for employment on the basis of the person's age, color, creed, disability, ethnicity, race, religion, gender, marital status, sex, sexual orientation, gender identity, national origin, citizenship status, veteran's status, genetic information, political affiliation, disabling condition, or any other category protected by applicable federal, state, or local law. MSA also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship.If you are an individual with a disability and need an accommodation to assist you in navigating this career site, let us know. Contact Us EEO/AA/M/F/D/VPI101258728