I just purchased the xfi-2 and have experienced a continuing problem with the unit.

After the initial charge, the player locked up after 2 minutes and proceeded to make a buzzing noise. I reset the player and turned it back on. Now the player randomly shuts off.

I used it for 10 minutes and it shut off. When I restart it a scanning disc notice comes on. The time until shut off varies. It can be as little as a few minutes and as long as several hours. There is no set pattern.

I got a great deal on this unit, only $179 for 32gb. However, it's useless if the shutoff problem continues.

Any suggestions on how to correct the problem or should I just return the unit?

It shuts off while if I don't touch it as well as when I am watching videos and listening to music

Creative hasn't been able to help. I had already done everything they recommend but the problem still persists. I guess it will be going back. It's a shame that it needs to be returned because it was a nice player that suited my needs at a great price.

I bought it from Amazon right after Thanksgiving. However, it was shipped direct from Creative.

Wow!! I got my player today afternoon...I've been tinkering around with it practically all day!

Know what this same problem happened to be!

This thing has forzen on me like 5-6 times! I too got it from Amazon & right after TG hehe.

But...it shuts off when playing music...If I turn on/off the X-Fi icon at the top...it happens sooner or later.

While watching my encoded music videos it's shut off on me 3 times...1 time the video just flat-out froze but the audio kept on going....pressing the home key did nothing no help.

Had to reset it for that.

Whenever this happens this thing does "Scanning Disk" on reboot...I'm like Scandisk? What am I using Windows? jeez...then it rebuilds the library. Both these process take 3-4 mins.

But it hasn't forzen on me for the past 5-6 hours I've been messing with it? Maybe this thing is just buggy.

Anyway I'll try it off for a couple off more days if it goes on hanging/shutting off I'm screwed. I'm not from US one of my friends coming from US bought it from Amazon...so practically if things don't work out for me I'm screwed hehe.

You should try updating the firmware if you haven't...I did it as soon as the player came.

I'll be making a separate review/impressions thread regarding this player soon.

Hi Skybluedream,
I'm sorry to hear that someone else is having the same problem with this player. Creative has not been able to resolve the problem.

I was using WMP to transfer my music. I will try your suggestions and see if it works. It's just been sitting on my desk the past several days because I was so disgusted with it shutting down.

Creative told me that the unit could only be returned for a refund if it hasn't been opened. I still have to contact Amazon. Otherwise, if your solution doesn't work I will have to send it in for repairs.

11th Folder - Video - I have created a new folders in this folder. I've placed the videos which were preloaded in "Default" named folder. eg. Video\Default\ "The video files which where pre-loaded".

I've created 2 new folders in Video. Movies & TV. So in total there are 3 folders in the Video Folder.

Lastly there's this file "RSSSnychronizer" I delete this file but it automatically appears when I Connect back my player to the computer, so leave this file.

Of course you're better off making a backup of the entire folders you're gonna delete on your PC or a Blank DVD disc/ USB drive.

Then after doing all this I did this,

I played 1 song on the player & hit the reset button at the bottom while the song was playing.

The started the player again, it did the Scandisk & rebuilding.

I shut the player off, connected back to the computer.

I ran a "Scandisk" from Windows on the player. Go to My Computer, right click on the Zen drive letter & select Properties. Then go to tools in that & run "Error Checking" Tick mark this box "Automatically fix file system errors".

Let it do that & then disconnect the player & turn it off.

That's all I have done & the player hasn't crashed on me in the past week even if I mess wit the X-Fi settings while listening to songs.

Just make sure you arrange your music in the "Music" folder like WMP does i.e Music\Artist Name\Album name\ Songs.

I have had the same problem intermittently since updating to the latest firmware. It will occasionally just switch off without warning, and as a result has to scan the drive when next switched on.

At one point I could repeat it - I had an audiobook on the SD card I was listening to. When I tried to change the playback position by dragging the little blue circle along the timeline it would immediately cut power. It did this three times in a row, until I used the >>| button instead.

My Zen Xfi2 now goes into scan disc mode the moment it is turned on. Nothing will correct the problems I have experienced. It's a shame because I like the usability of the unit and of course the price was great. But it doesn't matter if it won't play correctly.

Finally, after numerous emails back and forth to Creative I have been told it can be returned for a full refund. It's not worth keeping with all of the random shut-offs and the constant waiting for the disc to be scanned. It's going back ASAP.

Best of luck to anyone that is experiencing the same problems. Now, I have to figure out what to purchase as a replacement.