Service entrance cap damaged in storm

I posted in the general discussion another thread, but I wanted to get an answer to a specific question.

In a storn Saturday night, a tree came down on my service entrance (but we didn't lose power). PoCo hasn't come out yet to take the tree off, but I noticed that the insulator on the service entrance cap broke and fell out.

1) I'm assuming this is an issue that should be corrected, but can anyone confirm?

2) Is this something that the PoCo line crew might be able to take care of if I had the parts on hand while they were there?

I put it up there myself, but that of course was before anything was energized so if this is something that needs to get fixed and it isn't taken care of by the PoCo, I'll hire an electrician for it and get insurance reimbursement.

The piece I'm referring to as insulator is the black plastic (seems like maybe it's bakelite?) piece where the wires go through knock-out holes in it.

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Please do NOT consider any "before" picture of my house as any kind of endorsement of any particular construction method. In fact, you should probably assume that if I post a "before" picture, I am posting it because I am soliciting advice on a proper replacement for one of MANY things done wrong by a previous owner.

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I posted in the general discussion another thread, but I wanted to get an answer to a specific question.

In a storn Saturday night, a tree came down on my service entrance (but we didn't lose power). PoCo hasn't come out yet to take the tree off, but I noticed that the insulator on the service entrance cap broke and fell out.

1) I'm assuming this is an issue that should be corrected, but can anyone confirm?

2) Is this something that the PoCo line crew might be able to take care of if I had the parts on hand while they were there?

I put it up there myself, but that of course was before anything was energized so if this is something that needs to get fixed and it isn't taken care of by the PoCo, I'll hire an electrician for it and get insurance reimbursement.

It's not so much whether the entire piece is a service cap, as HD refers to it, or a weatherhead, it was the component of the assembly. I figure that it serves a function of maintaining seperation of the wires with a non-conductive material, so I'm assuming that referring to it as an insulator would convey what I'm trying to ask about.

I'm also aware that it isn't really part of the PoCo's responsibility, but I had the general impression that they might be disconnecting their wire from the wire, and the amount of work to put in a new insulator while the wires were disconnected would be relatively small.

I had, at the time I made the original post, not considered the possibility of damage to the wire within the pipe.

The PoCo came out this afternoon, as I mentioned in my other thread. Today is a day my wife works from home, but they came while she wasn't here. As it turns out, rather than remove the tree from the wire, they removed the wire from the tree (leaving the tree undisturbed in my driveway)

The problem is, they also did not fix their supports for the mid-span whatever you call it, so now it's within 12" of the roof of my garage and it's pulled more towards the house than it was previously. Because they shortenned the wire to do this, now they have to replace the entire wire from the transformer to my house.

And they also left the meter socket unsealed.

I hate to be too hard on these guys because I know that they're just overloaded with work right now, so I give them some slack and I'm glad that they at least did the work to make it less unsafe, but I'm going to make sure that when the restoration efforts are done they come back and fix this right.

I'm probably going to need to get up on my garage roof to fix some shingles after the tree gets cleared, and I shouldn't have to dodge a power line while I'm doing it.

__________________
Please do NOT consider any "before" picture of my house as any kind of endorsement of any particular construction method. In fact, you should probably assume that if I post a "before" picture, I am posting it because I am soliciting advice on a proper replacement for one of MANY things done wrong by a previous owner.

I would get the part and be there when the POCO came out to complete the job. Simply ask them if they would replace it when they are there. If not, you will need an electrician. The "insulator more importantly keeps the wires from rubbing against the metal head, rather than each other. Look at the wires running to the head...they are twisted together.