Retail Payments: Stay Ahead of the Curve

Many retailers have chosen to own and run their own payment systems. Having control of this critical infrastructure is key to their long-term success. However, the rapid acceptance of mobile and other alternative payment types means that retail payment systems are becoming increasingly complex and expensive to manage and maintain.

The good news is that there is a wealth of transaction data coming from these systems that can be used to help manage your business. Using intuitive dashboards to display the most relevant information about system performance and transaction trends, retailers can significantly enhance their ability to prevent system problems, identify and address transaction related issues, improve customer service and have a positive impact on the bottom line.

In this webinar, the IR team will look at how retailers are using their system and transaction data to manage their operations more effectively and make better business decisions.

Your Contact Center plays a significant role in your Customers' journeys, so you owe it to your Customers, your brand, and yourself to do whatever you can to ensure all the technology you have in place delivers the experience you intend. In our next session, we'll offer some best practices that will allow you to walk in your Customers' shoes as they interact with your Contact Center, and do just that.

There are many factors that might have a negative impact on your customer experience, so it's important to anticipate what can go wrong so that you know what to look for and address before it's too late. In part two of our series on Predictably Excellent Customer Experience, IR experts will discuss some of the things that can happen and the issues that might result so you can proactively protect your customer experience and ensure it lives up to your brand promise.

There are three pillars to understanding the customer experience that your communications technology delivers – do you know what they are? With almost infinite amounts of data available about your customers, it can be difficult to fit all of the pieces together. Join IR’s Mike Burke as he discusses the different methods you can use to measure your customers’ experience, and how to start thinking like a customer.

There are three pillars to understanding the customer experience that your communications technology delivers – do you know what they are? With almost infinite amounts of data available about your customers, it can be difficult to fit all of the pieces together. Join IR’s Mike Burke as he discusses the different methods you can use to measure your customers’ experience, and how to start thinking like a customer.

Increased digitization of C2B (Customer-to-Business) communications provides more channel choices than ever before, but if those channels fail to deliver, Customers will turn to voice. The first thing your now already-frustrated Customers will hear when they dial your number is your voice robot – what do they encounter when they get there? You need to ensure that your IVR applications are responding to or redirecting your customers as necessary, but manual testing of every menu option is time-consuming, error-prone, and delivers limited documentation. Join the experts at IR for a conversation on automated alternatives that will help you achieve both ROI and peace of mind.

In the wake of financial regulation such as MiFID II or the "Dodd-Frank" Wall Street Reform and Consumer Protection Act, many banks and providers of independent financial advice in the US, Europe and Asia have been looking at how best to monitor and control the activities of their traders, wealth brokers and contact centers.

The cost of compliance can considerable, however, the risks associated with non-compliance can result in even more substantial costs to the business.

In the wake the new US financial regulation such as the "Dodd-Frank" Wall Street Reform and Consumer Protection Act, many banks in the US, Europe and Asia have been looking at how best to monitor and control the activities of their traders and contact centers.

The cost of compliance can considerable, however, the risks associated with non-compliance can result in even more substantial costs to the business.

There are three pillars to understanding the customer experience that your communications technology delivers – do you know what they are? With almost infinite amounts of data available about your customers, it can be difficult to fit all of the pieces together. Join IR’s Mike Burke as he discusses the different methods you can use to measure your customers’ experience, and how to start thinking like a customer.

Microsoft just announced the Skype Operations Framework (SOF) - which incorporates network pre-assessment. This session will take a deep dive in to how the program can be used to deliver and effective and reliable Skype for Business Deployment.

One of the most critical elements in a successful UC deployment in the cloud or a hybrid environment is ensuring the IT infrastructure is optimized to cope with the demands of real-time communications.

However, organizations often fail to pre-assess their network and UC environment and later find out during deployment the network is unable to handle the demands, causing a poor user experience.

Join us to learn more about the new SOF and network pre-assessment requirement.

Microsoft just announced the Skype Operations Framework (SOF) - which incorporates network pre-assessment. This session will take a deep dive in to how the program can be used to deliver and effective and reliable Skype for Business Deployment.

One of the most critical elements in a successful UC deployment in the cloud or a hybrid environment is ensuring the IT infrastructure is optimized to cope with the demands of real-time communications.

However, organizations often fail to pre-assess their network and UC environment and later find out during deployment the network is unable to handle the demands, causing a poor user experience.

Join us to learn more about the new SOF and network pre-assessment requirement.

Microsoft just announced the Skype Operations Framework (SOF) - which incorporates network pre-assessment. This session will take a deep dive in to how the program can be used to deliver an effective and reliable Skype for Business Deployment.

One of the most critical elements in a successful UC deployment in the cloud or a hybrid environment is ensuring the IT infrastructure is optimized to cope with the demands of real-time communications.

However, organizations often fail to pre-assess their network and UC environment and later find out during deployment the network is unable to handle the demands, causing a poor user experience.

Join us to learn more about the new SOF and network pre-assessment requirement.

As the fall retail season approaches, now is the time to put your retail or financial services Contact Center through its paces so that you can proactively identify issues that will cause your Contact Center to grind to a halt when it needs to be performing at its peak. Learn how you can test and train now and set up an ongoing contact center assurance program that will have you at the top of your game.

IR is a leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems.
More than 1000 organizations in over 60 countries—including some of the world’s largest banks, airlines and telecommunication companies, rely on IR Prognosis software to provide business-critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. For further information on IR, visit www.ir.com.