A terrible place to fly from and needs serious improvements. However as most passengers are UK residents
who choose to fly budget or charter airlines, they are not going to. The main problem is that Luton was
designed to handle at most a couple of million passengers a year. It now handles nearly ten million.
Therefore things like access are a major problem. The only road to the terminal is a single lane road, which is
often gridlocked. I've not taken public transport there, so can't comment. There is no rail station on the
airport. The short stay car park is overpriced and falling apart. It is difficult to find trolleys, which you have to
pay for. There is no cover, so you may have to walk 1/4 mile in the rain. The terminal has all the facilities
one would expect an airport to have. Security was quick and trouble free. In departures there is only a limited
number of shops and restaurants. The only reason I choose Luton is that it's the only airport to have budget
flights to the destination I require. I wouldn't recommend it. It is very dated.

We arrived with plenty of time, trapped in that grinder they call security (4 open out of 10 on Sunday
evening), our flight called for last passengers, we were directed to the so-called fast desk, we ran only to
find out that the flight has left. Even if the boards had shown the correct gate, I am sure we could not have
got there on time. The very routine approach from staff was to get us out of the secure zone, purchase a
new ticket, and show us a hotel list while we wait for tomorrow's flight. Even as we strolled through without
a queue on a quiet Monday, I noticed the time interval between your go to gate message and take off is
suspiciously short. The lack of planning and basic convenience of departing from here is more than laughable:
I suspect it is intended to hinder you and cause you additional costs. It appears to me that the airport
company, EasyJet and the local hotels earn more revenue during the chaos. Avoid if possible, pay whatever is
needed to go somewhere else.

Luton is a dreadful airport if you arrive by car, have to check-in at a desk, have hand luggage, want
something to eat or drink, want some degree of comfort. If you are happy to stand around in a boarding
room/gate, forego drink etc, then it's okay. I wonder if airport management read these forums. They will
argue they handle 10 million passengers a year and these gripes are in the minority. However, I am fairly
sure that many do not complain simply because the complaints fall on deaf ears. Britain has never been
famous for good customer service but Luton airport fails to provide anything but a rudimentary service.

Had to use Luton Airport last week and met the same old problems with security going out. Long queues
again and this time was not allowed through wearing my jeans which were studded fashion jeans. Had to
remove my jeans and boots for xray purposes which left me standing there semi naked. Long passport
queues on return next day. Next time I fly I will use Stansted.

Luton Airport customer review : 9 January 2012 by D Lowe (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

This airport has now become a major embarrassment for travellers. December 2011, my wife and I were
forced to buy a Security-Fast-Track pass at an extra total cost of £12 as the security staff were incapable of
processing passengers quick enough through security channels. The queue was backed up beyond the
escalators leading up to the security area. Like most travellers we arrived in plenty of time for our flight but
would have missed our flight if we had not proceeded through the Fast-Track-Pass method which incidentally
also had a lengthy queue. On returning from our holiday on January 2012 at 21.15 we had to queue for well
over one hour to pass through UK Border control as only 4 EU Passport desks were open. The queues were
massive containing many frustrated and angry people. The electronic passport system was also not
operational. I really dread to think what it will be like during the Olympic Games. Luton airport will no longer
be our preferred airport as the last three visits have been dreadful, although we have further to travel we will
use Stansted Airport for future flights.

LUTON AIRPORT customer review : 5 January 2012 by T Vivian (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

First and last time I will use Luton Airport. Easyjet flight to Geneva December 2011. Huge queues at check-
in, bag drop queue seemed to go down no faster than the normal check-in. Spent 1 hour in the bag drop
queue with a red faced chap from Menzies (Ground Handling) shouting at passengers to get in the right
queue. Screens were displaying the wrong information. Eventually a fourth desk was opened and called for
remaining Geneva passengers. Ran as fast as possible to security, confronted by another massive queue. Got
the attention of security staff and told them we were running very late and were in danger of missing our
flight. She shrugged her shoulders and walked off. Took nearly another hour to get through security and we
missed the flight. Thankfully we got on the next flight. This involved recovering our offloaded bags and going
through check-in and security all over again. On return journey, waited another 45 minutes for the bags to be
offloaded despite the fact ours was the only flight on the board. In short, an experience I will not repeat, I
would rather pay more and fly from elsewhere, particularly with children. There are charges for everything and
the staff had no interest in making sure people got their flights.

LUTON AIRPORT customer review : 4 January 2012 by Roger White (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

The worst airport I have ever arrived at. I knew it was going to be bad when passengers had to walk across
the runway into a small door to arrivals. The passport queue was akin to being in a hospital corridor. The
queue snaked backwards and forwards taking 45 minutes to pass, because there simply were not enough
passport staff - those who were there were surly and unfriendly. The building was dirty and old. Eastern
Europe airports I've been to are a million times better than this. The only positive thing was the bus to
central London was easy to find and this was a nice journey, but nevertheless avoid Luton airport at all costs.

LUTON AIRPORT customer review : 23 December 2011 by J Robinson (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Once again had to fly from Luton so was ready for what was to come. Got dropped off at Ibis hotel and
walked to terminal 15 mins walk. Headed straight to security and managed to get through pretty quick by
saying flight was near to closing. Security staff needed proof of flight before letting me go to front of queue.
All was going good until I arrived in departure area, then the misery started with the departure lounge in
chaos with no seats and no information on flights. Never again will I use Luton.

LUTON AIRPORT customer review : 20 December 2011 by Z Nagy (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Drop off for £1 is a rip off and to clear through security can take more then an hour. Missed my flight today
along with 33 other passengers because departure displayed on the screen was 7 mins before the gate
closed. Nobody came to explain what went wrong.

LUTON AIRPORT customer review : 1 December 2011 by A Davies (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Have just had the misfortune to receive an £80 stopping, not even parking, fine from APCOA for having the
audacity to pull over and put my wife's suitcase in the car outside of one of their £1 pick up rip off points, all
in the space of 15 seconds. When you consider she had just flown in from Geneva, one of the worlds most
expensive cities, where you can drop off passengers free of parking charges for 15 mins, it shows just how
over-priced and greedy a once user friendly and great alternative to London's big two airports has become.
Will now avoid using Luton, just like most other South East UK airports whenever possible.

LUTON AIRPORT customer review : 29 November 2011 by S Day (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Arrived Friday morning, checked in easily enough then had to queue for over an hour to even get to security.
Security very very slow. We gave ourselves plenty of time arrived at 6.15am for an 8.10am flight, had to run
to departure gate to board - will never travel from Luton again, sooner take a 2 hour journey to Doncaster
Sheffield.

LUTON AIRPORT customer review : 26 November 2011 by Steven Smith (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

The queue of traffic to even get in to the airport can be suffocating and puts people at serious risk of missing
flights. Luton has become famous for its lines of miserable, wet passengers, dragging luggage after them on
the hard shoulder of the motorway, in an often futile attempt to make their flight. Once you've queued for
the drop-off zone, you discover they rob you of £1 for the privilege of dropping someone off. The prices in the
short term car park are expensive and the facility itself is a windswept, potholed plateau, miles from the
terminal building. The terminal: an antiquated, depressing tin shed, lacking natural light, virtually any
escalators or lifts for immobile passengers and they offer virtually no seating. The queues for passport
control on the arrival leg have become legendary and are rarely less than 45 minutes. You, the passenger,
are the least important consideration in this airport, your money is the most. I have routinely found myself
paying over £100 extra to avoid having to fly from Luton Airport.

Horrible experience. Security was very overcrowded but they did not open up any extra lanes (there were 6
lanes which could have been used). The worst part though, was that when it was my turn to go through
security, the woman pulled me aside and told me my bag of carry on liquids was too large. It was 1 litre
which is clearly outlined as the limit on their website and I travel several times a month using the same bag.
It was very disappointing since I tried to reason with her but she would not listen. A very stressful situation
overall and I will not be flying through Luton again.

LUTON AIRPORT customer review : 14 November 2011 by C Paton (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Never again. Luton airport is completely unfit for purpose. For departing passengers there are not nearly
enough seats in the holding area in which you are forced to wait as they won't post the departure gate until
15-30 minutes prior to departure. Arriving back after a 5 hour flight was even worse. We were parked at a
remote stand and bussed to passport control. There was chaos in the passport control hall. Two lines seemed
to be moving towards the hall and I joined the faster moving of the two. A lady started yelling at us that we
were in the wrong line and to "get to the back of the queue immediately". I waited for one hour for passport
control - amazing incompetence with only 4 staff on duty. When I exited I looked for an information desk to
guide me to an on airport hotel. I have yet to find an information desk.

Very long walk in cold air from Arrivals to short term car park. Only one machine where you could pay that I
could see, and this was even further away - why not position it so you pass it between the terminal building
and the car park? £7.50 for 35 minutes parking was bad enough, but I was shocked to see there was an extra
£1.95 charge if I paid by credit card. How do they justify that?

LUTON AIRPORT customer review : 10 November 2011 by J Robinson (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Had great trouble getting dropped off due to the long queue of cars entering the airport. Security line was
very, very long and it was only 6am. On returning, passport control line was nearly back to the doors of the
apron with limited staff checking passports. Took 1 hour 45m ins to get out of the airport. Never again.