myPolicy is Citizens’ new online, policyholder self-service tool. You can use myPolicy to submit a claim online and to view your policy, claims and billing information. You also can make payments under certain conditions.

Manage myPolicy Accounts

With the launch of myPolicy, all Manage myPolicy accounts have been retired. If you previously were registered for Manage myPolicy, please register a new myPolicy account. We apologize for any inconvenience.

Availability

myPolicy is available to Personal and Commercial policyholders with the following limitations:

Policy and billing information is available only to Personal lines policyholders at this time. Commercial policyholders should contact their agent for policy assistance.

Claims information is available to Personal and Commercial policyholders.

Online payments

Personal and Commercial policyholders can make online payments from U.S. checking or savings accounts. You do not need to log in to myPolicy to make an online payment.

*Online contact updates currently are available only for policyholders who have not previously registered for myPolicy. If you have registered for myPolicy, please call our Customer Care Center or your agent for assistance.

Phone

Policyholders can request contact updates by calling:

Customer Care Center 866.411.2742Available M-F, 8 a.m.-5:30 p.m., ET

Register

@

To register for myPolicy, you'll need:

Policy number

Property/Primary ZIP

Email on record with Citizens*

*The email you enter at registration must match the email on file with Citizens. Citizens will send a confirmation email to complete the registration process. You can update your email with Citizens online, or by contacting your agent or calling Citizens Customer Care at 866.411.2742.