@Dan_C hi Dan thanks for your update, as my situation is my phone in boomerang and I am going away on this Sunday, so when I come back I still can go to the store and get refund? Is that correct? No time frame request?

Hey @Dan_C that's really good news. But I'm a little sceptical. Can you confirm that all store staff have been told this? I really don't have the energy for another visit to a store to argue with a clueless employee.

hi Dan, thanks for the option, please correct me if I’m wrong, if I just cancel the contract, I need to give the phone to store and they send back to boomerang and as long as boomerang received the phone, my contract will be canceled and I will be noticed as well. But how can I preserve the number if I change to other telcom company? Thanks.

@Dan_C thanks for the update.. but please make sure all stores across Australia gets the message.. was advised by cancellation team to return the phone to store.. went to the original store where I put my order in. The staff who signed me up for the phone showed his darker side... From friendly to unfriendly.. "why you want to cancel? Sorry we don't take in cancellation requests nor the phone and don't send it away it is not our process... I'll give you a direct number and you call them to send you a satchel.' left me at a seating area while on the phone and went away serving another customer.

Over the phone guy is kind enough to tell me if staff do it in the store they have a long paperwork to fill in that explain his angry mood. Anyways that is my last straw with optus, the way I am treated in store proves it they don't need customers. I am thankful to the guy who I shall not name over the phone gave me upgrade options, at a more discounted price for all the troubles I have gone through to keep me as a customer. But how I am treated over the past few days, I am with Voda now.

So good luck guys. Oh yeah the store I am talking about Australia Fair, Southport QlD 4215.. I might not be able to post soon