Please be aware that once we issue a change on the original charge, expect to wait about 3-5 business days for the refund to appear on the old payment method, and the new charge to appear on the new payment method. If you do not see the refund within that window of time, you’ll want to contact your bank directly.

Promo codes and credits

A promo code is a promotional offer extended to customers, such as a free delivery or a discount on your next order. If you receive a promo code, and would like to apply it to your next order, you’ll need to add it to your account first.

Credits may be issued by Community Support when resolving order and delivery issues. If you were issued a credit by someone in Community Support, the credit will be automatically applied to your account.

Add a promo code to your account

Once you’re logged in, click Account

From the menu, click Add promo code

Enter the code and click Redeem

Once the promo code has been added your account, it will be automatically applied to your next order.

View all active promos or credit in your account

You can always check if you have Instacart credit, promo or free delivery for a future order by visiting the Promo Codes section of your account.

At the top right, click Account

Click Your Account

Click Promo Codes on the left

You’ll see any coupons you have listed under AVAILABLE CREDIT/DISCOUNT

Credits showing on your account will be automatically applied to your next order.

Please note: We reserve the right to discontinue a promo at any time and some promos have expiration dates. Please see terms for details.

Receipt and Charges Overview

Access your receipt

Once your delivery is complete, you can quickly access your receipt in your email inbox or in your Instacart account. For a step by step guide to viewing your receipts, click here.

Estimated order total vs Final order total

When you place an order, we show you the anticipated charge for your items, including estimated taxes and fees. Any approved changes to your order during shopping can update the final total in your order receipt.

Items subtotal - adjustment charges

An “Adjustment Charge” on your delivery receipt means the final item charge, after any order changes, was higher than the original authorization hold. This will appear as an additional charge line item on your card statement.

Alcohol items charge

If alcohol is available for purchase, depending on your delivery address, you may see items containing alcohol charged separately from non-alcohol items. This can result in multiple charges for one order in your card statement.

Refunds

Any refunds applied to your order after delivery will show up in your order receipt.

Why is my order total different after delivery?

When you place an order, we show you the anticipated charge for your items, including estimated taxes and fees. Any approved changes to your order during shopping can update the final total in your order receipt.

These changes can include:

Added items: After you place an order, you can add items to it! You will not see a charge for any items added to your order until after the order is complete.

Replacement items: You can choose to have items replaced or not if something is out of stock. If an item is replaced, we’ll update your receipt to reflect the replacement item price. If the replacement is more expensive than the item you ordered, you will be charged more. If the replacement is less expensive, you will be charged less.

Out of stock/refunded items: If an item is out of stock, your shopper will mark the item as out of stock, and we’ll remove it from your item total. This will reduce the final amount of your order.

Weight adjustments: Our shoppers will try to get the exact weight of the items you requested, but it is likely the weight could be more or less than what you requested. At the store, your shopper will input the correct items weights before checking out, and we’ll update your item total. For example, if you ordered 2 lbs of bananas, but we sent you 1.9 lbs, you will be charged for 1.9 lbs.

Some item weights, like produce, are measured by shoppers using in-aisle scales. The weight of items from the deli, meat and seafood counters are determined by the label applied in-store to those items.

Special requests: A Special request is a way to add an item you don’t see listed on the Instacart catalog. If you have any special requests in your order, you'll be charged for them after the order is complete, since we don't know the cost of special request items until your shopper finds the item in the store. For a list of prohibited Special Request items, please view this article.

If you think you might change your mind, you can Set a Reminder for yourself about the upcoming membership renewal instead.

If you’re certain you’d like to stop renewal, click Continue to Cancel

Please note that you must have a payment method saved under Credit Card prior to being able to cancel your membership

Confirm your cancellation by clicking End, which will cancel your membership at the end of the indicated date.

You’ll be taken back to the Express page, where you can view your membership end date. Your Express membership will remain active until this date. You will see that your membership is not set for auto-renewal if you see the ability to Renew Membership.

If you change your mind before the cancellation date, just return to the Express page and click Renew Membership to turn renewal back on.

Cancelling your membership renewal will not cancel your active membership for the current period, or issue a refund for a membership renewal charge.

* If you participated in a free or other promotional membership period for Instacart Express, you may cancel within the first 48 hours of your paid Instacart Express membership and receive a pro rata refund of your Instacart Express fee. For all other members, if you cancel your Instacart Express membership within the first 14 days, we will refund your Instacart Express fee on a pro rata basis. If you cancel at any other time, you will not receive a refund, but you can continue to enjoy the Free Deliveries through the end of your billing period.

Refunds

If you have been issued a refund on your order, it will typically take between 3 to 5 business days to process, depending on your bank or credit card company.

If you don't see a refund reflected within that time frame, please contact your financial institution directly regarding their policies on refunds.

Any refunds applied to your order after delivery will show up in your order receipt. For help viewing your receipt, click here.

Can you help identify an unknown charge?

If you see a transaction on your card associated with Instacart, we can help identify it for you.

Here are some first steps you can take to identify the charge:

The charge may be your monthly or yearly Instacart Express subscription renewal.

The charge may be part of a pending order or completed delivery.

Orders will be listed by the date the order was placed. Select View Order detail for the order you want to review.

Scroll to the bottom of the order to view a breakdown of all charges.

Additional assistance

If you don’t think the charge is associated with your Instacart account, or if you do not have a Instacart account, please immediately reach out to Community Support at help@instacart.com.

We're happy to help investigate to see if the charges are legitimate or fraudulent. Please contact us with the following information:

The last four digits of your card number

The date of the unauthorized charge(s)

The amount of the unauthorized charge(s)

We advise reaching out to Community Support before disputing unknown charges with your bank. If a dispute is filed, the associated account will be placed on hold while we investigate the dispute. The account holder will not be able to place any orders while the account is on hold. This process can take upwards of 90 days to resolve during which the account holder will be unable to access the account.

Terms of Promos and Credits

The Instacart Terms of Serviceapply for any and all Instacart promotions and credits. In addition, the following additional terms apply with respect to the specific promotion and/or credit listed below. Offers cannot be combined unless otherwise indicated. The offer redeeming user is responsible for paying any applicable sales tax related to the use of an offer; Instacart has no obligation for payment of any tax in conjunction with the distribution or use of any offer. Offer must be used when placing a order, but the offer may not be applied if all conditions are not met after fulfillment of any order applying the offer.

Manufacturer's Coupons

Instacart Coupons are manufacturer’s coupons that are automatically applied to qualifying products upon purchase to help users save money on the products they love. Coupons are available for a limited time only and may be subject to certain restrictions. Coupons are subject to change, cancellation, or expiration at any time. If you do not purchase the qualifying items added to your cart while the Coupon is still in effect, the Coupon’s offer will not apply. Coupons apply only to qualifying items displaying the offer and may not be combined with other promotional offers or mail-in rebates. Instacart is not a retailer or seller. Coupons are issued and paid by the manufacturer of the advertised product. The user is required to pay any applicable sales tax related to use of the Coupon. When Coupons are redeemed, sales tax may be charged on the undiscounted original price of the product(s). Coupons may not be sold, copied, modified, or transferred. A Coupon has no cash value. Coupons good while supplies last. Void where restricted or prohibited by law.

Terms for Manufacturer’s Free Delivery Offers

Manufacturer’s offers for free delivery are automatically applied when qualifying products are purchased through Instacart. Offer applies to delivery charges associated with an order of groceries from a single retail location only. Orders containing alcohol that qualify for a free delivery promotion will be charged a $0.01 Alcohol Service Fee per delivery. Deliveries subject to availability. Service fees, special handling fees, and/or taxes may still apply. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Such offers are available for a limited time only and may be subject to certain restrictions. These offers are subject to change, cancellation, or expiration at any time. If you do not purchase the qualifying items added to your cart while the offer is still in effect, the offer will not apply. Offers apply only to qualifying items displaying the offer and may not be combined with other promotional offers or mail-in rebates. Instacart is not a retailer or seller. Offers are issued and paid by the manufacturer of the advertised product(s). The user is required to pay any applicable sales tax related to use of the offer. When offers are redeemed, sales tax may be charged on the undiscounted original price of the product(s). Offers may not be sold, copied, modified, transferred, or used retroactively for prior purchase. An offer has no cash value. Offers good while supplies last. Void where restricted or prohibited by law.

Referral Terms and Conditions

Promo code expires on the date indicated in the user’s account settings or as indicated in the promotional offer. Code cannot be used retroactively for prior purchases. Discount will be applied to the total purchase price for all non-alcohol products. Code cannot be applied to alcohol products. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Only one Code per household. Instacart reserves the right to modify or cancel this offer at any time. Code may not be sold, copied, modified, or transferred. Void where restricted or prohibited by law. Code has no cash value. Instacart is not a retailer or seller. Instacart may not be available in all zip or post codes.

Terms for Appeasement Credit

Credit expires on the date indicated in the user’s account settings. Credit cannot be used retroactively for prior purchases. Credit will be deducted from the total purchase price for all non-alcohol products. Credit cannot be applied to alcohol products. Customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Instacart reserves the right to modify or cancel this offer at any time. Credit may not be sold, copied, modified, or transferred. Credit has no cash value. Void where restricted or prohibited by law. Instacart is not a retailer or seller. Instacart may not be available in all zip or post codes.

Terms for Free Delivery

Offer valid on first-time orders only made through Instacart of $35 or more. If offer is a promo code, code expires on the date indicated in the user’s account settings. Orders containing alcohol that qualify for a free delivery promotion will be charged a $0.01 Alcohol Service Fee per delivery. Deliveries subject to availability. Service fees, special handling fees, and/or taxes may still apply. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Offer cannot be used retroactively for prior purchase. Offer applies to delivery charges associated with an order of groceries from a single retail location only. Instacart reserves the right to modify or cancel this offer at any time. Only one offer per household. Offer may not be sold, copied, modified, or transferred. Offer has no cash value. Void where restricted or prohibited by law. Instacart is not a retailer or seller. Instacart may not be available in all zip or post codes.

Terms for Promotion Codes

General terms & conditions:

Promo code expires on the date indicated in the user’s account settings or as indicated in the promotional offer. Discount will be applied to the total purchase price for all non-alcohol products. Code cannot be applied to alcohol products. Code cannot be used retroactively for prior purchases. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Only one Code per household. Instacart reserves the right to modify or cancel this offer at any time. Code may not be sold, copied, modified, or transferred. Void where restricted or prohibited by law. Code has no cash value. Instacart is not a retailer or seller. Instacart may not be available in all zip or post codes.

Terms for Appeasement Free Delivery Credit

Promo code expires on the date indicated in the user’s account settings. Promo code valid on ordersmade through Instacart of $35 or more. Orders containing alcohol that qualify for a free delivery promotion will be charged a $0.01 Alcohol Service Fee per delivery. Deliveries subject to availability. Service fees, special handling fees, and/or taxes may still apply. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Promo code applies to delivery charges associated with an order of groceries from a single retail location only. Instacart reserves the right to modify or cancel this offer at any time. Promo code cannot be used retroactively for prior purchases. Only one promo code per household. Promo code may not be sold, copied, modified, or transferred. Promo code has no cash value. Void where restricted or prohibited by law. Instacart is not a retailer or seller. Instacart may not be available in all zip codes.

Terms For Promotional Instacart Express Code

Promo code expires on the date indicated in the user’s account settings. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Offer may only be redeemed once per household. Instacart Express Terms and Conditions apply. By redeeming this offer, you agree to Instacart Express Terms & Conditions. Instacart reserves the right to modify or cancel this offer at any time. The promo code cannot be used retroactively for prior purchases. Promo code may not be sold, copied, modified, or transferred. Terms may be subject to change or cancellation at any time. Void where restricted or prohibited by law. Promo code has no cash value. Instacart is not a retailer or seller. Instacart may not be available in all zip codes.

Terms for Appeasement Instacart Express Credit

Instacart Express Terms and Conditions apply. Instacart reserves the right to modify or cancel this offer at any time. Customers must have a valid account on Instacart.com with a valid form of accepted payment on file. The credit cannot be used retroactively for prior purchases. Credit may not be sold, copied, modified, or transferred. Trial membership expires on date reported under account settings. Instacart reserves the right to modify or cancel this offer at any time. Credit has no cash value. Void where restricted or prohibited by law. Instacart is not a retailer or seller. Instacart may not be available in all zip codes.

Terms for Promo Codes Spanning Multiple Orders

Promo codes expire 30 days after first order is placed, as indicated in a user's account settings. Code valid on orders made through Instacart of $35 or more. Discount will be applied to the total purchase price for all non-alcohol products. Code cannot be applied to alcohol products. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Code cannot be used retroactively for prior purchases. Only one Code per household. Instacart reserves the right to modify or cancel this offer at any time. Code may not be sold, copied, modified, or transferred. Void where restricted or prohibited by law. Code has no cash value. Instacart is not a retailer or seller. Instacart may not be available in all zip codes.

Terms for Free Item Promotions

Promo expires as indicated in the promotional offer or when available quantities have been exhausted, whichever is sooner. In order to take advantage of this offer, customers must have a valid account on Instacart.com with a valid form of accepted payment on file. Upon check out, Instacart will apply a coupon for the full price of the promotional product listed on the offer. This offer is limited to 1 per order for first-time customers only; this offer cannot be retroactively applied to prior purchases. This promotional offer has no cash value. Instacart is not a retailer or seller. Instacart may not be available in all zip codes.

Problem with an order?

Tell us what went wrong with a previous order and request a refund or redelivery.