Recent posts in 'Payment & Billing' | Box Customer SuccessInformation about managing your Billing profile with Boxhttps://support.box.com/forums/20109648-billing/posts
en-us60How much tax am I being charged?<p><span style="text-decoration: underline;"><strong>How much tax am I being charged?</strong></span></p>
<p>In order to find out how much tax you are currently being charged, you will first need to find your invoices within your administrator console.&nbsp; If you are unsure of how to do this, please see this article: <a title="How do I view my invoices?" href="https://support.box.com/entries/24886576-How-do-I-view-my-invoices-" target="_blank">How do I view my invoices?</a></p>
<p>Once you've located your invoices, you'll be able to see the amount of tax you are being charged under your invoice subtotal.</p>
<p>Example invoice with tax listed:</p>
<p><img src="/attachments/token/ouej6vxk991axc9/?name=2013-10-08_1839.png" alt="2013-10-08_1839.png" /></p>
<p>&nbsp;</p>
<p><em>Please note that the amount of tax Box is required to charge varies from state to state. If you have any questions, please feel free to email us at billing@box.com.</em></p>Mon, 07 Oct 2013 20:53:07 -0700support.box.com/forums/20109648-billing/posts.rss:20109648:27339523Zach Zemarkowitzhttps://support.box.com/entries/27339523-How-much-tax-am-I-being-charged-
How will I be affected by Box beginning to charge sales tax?<p><span style="text-decoration: underline;"><strong>How will I be affected by Box beginning to charge sales tax?</strong></span></p>
<p>Box has a legal obligation to collect sales tax for some customers based upon their local jurisdiction and the product type being purchased. Box will use the service address for each account to determine applicable sales tax. Each of our products have been reviewed independently and tax due is dependent on a number of different factors, including product type purchased, service address, applicable tax jurisdiction, and local tax laws.</p>
<p>Beginning on October 1st, 2013, applicable sales tax will be applied on a separate line item on invoices.&nbsp; Your invoices can be viewed by visiting box.com/billing while logged in as the admin of your account.&nbsp; For a more detailed guide to finding your invoices, please see: <a title="How do I view my invoices?" href="https://support.box.com/entries/24886576-How-do-I-view-my-invoices-" target="_blank">How do I view my invoices?</a></p>
<p>Box will only be collecting sales/use tax for invoices generated after October 1st, 2013. All invoices from prior periods will not be affected regardless of the payment terms or billing frequency of your account.</p>
<p><em>If you are exempt from sales/use tax, please email your appropriate exempt-sales certification to Billing@box.com.</em></p>Wed, 25 Sep 2013 11:38:15 -0700support.box.com/forums/20109648-billing/posts.rss:20109648:26713337Zach Zemarkowitzhttps://support.box.com/entries/26713337-How-will-I-be-affected-by-Box-beginning-to-charge-sales-tax-
How do I purchase additional seats on my own?<p><span style="text-decoration: underline;"><strong>How do I purchase additional seats on my own?</strong></span></p>
<p>When you exceed the number of users allotted to your account, you will see an alert that invites you to purchase more seats.</p>
<p><img src="/attachments/token/5blxyml0binmpny/?name=seats_1.png" alt="seats_1.png" /></p>
<p>Once you click “Purchase More Seats,” you will be presented with two options to correct the overage on your account: 1.&nbsp; Pay Now via credit card or invoice or 2. Call Box to explore custom volume pricing.&nbsp;</p>
<p><img src="/attachments/token/ce2r2b22wzsimsg/?name=seats_2.png" alt="seats_2.png" /></p>
<p>Click “Pay Now” to add seats immediately to your account and choose your preferred payment method. We can use the billing information associated with your account, add a new credit or debit card, or send you an invoice.</p>
<p>Seat prices are charged at the list price for your account type (Starter, Business, Business Unlimited, Enterprise or Elite).&nbsp; If you would like to discuss volume pricing, you can return to the previous step, and select the “Call Box” option.</p>
<p><img src="/attachments/token/d2khmlm764yqg2l/?name=seats_3.png" alt="seats_3.png" /></p>
<p>After selecting your payment method, choose the number of additional seats you would like to purchase, and review the monthly cost. &nbsp;Click “Purchase Seats” to confirm your payment.</p>
<p><img src="/attachments/token/ad7bpuaefue7ut5/?name=seats_4.png" alt="seats_4.png" /></p>
<p>The confirmation page shows that you have successfully added seats to your account. Users can now start using Box!</p>
<p>Your billing information will be updated within a few business days and you will receive an email confirmation at that time.&nbsp;</p>
<p><img src="/attachments/token/rbxfuwbx7hudbk5/?name=seats_5.png" alt="seats_5.png" /></p>
<p><em>Please note that some accounts may not be eligible to purchase additional seats from within Box.&nbsp; If you do not see this option, please contact your sales representative directly or call 1-877-729-4269.</em></p>Tue, 27 Aug 2013 14:00:16 -0700support.box.com/forums/20109648-billing/posts.rss:20109648:25734563David DiNuccihttps://support.box.com/entries/25734563-How-do-I-purchase-additional-seats-on-my-own-
How do I downgrade to a Starter account?<p><strong><span style="text-decoration: underline;">How do I downgrade to a Starter account?</span></strong></p>
<p>If you currently have a business or enterprise account with Box and would like to downgrade to a Starter account, please email cancel@box.com detailing your request.&nbsp; Since we do require written confirmation for security purposes, writing in, rather than calling, will help us in processing your request as quickly as possible.&nbsp; Once we have received your request, we will evaluate whether or not your account qualifies to downgrade.&nbsp; Please note that we will only be able to downgrade accounts to Starter upon your annual renewal date with us.</p>Tue, 20 Aug 2013 14:08:09 -0700support.box.com/forums/20109648-billing/posts.rss:20109648:25386936Zach Zemarkowitzhttps://support.box.com/entries/25386936-How-do-I-downgrade-to-a-Starter-account-
How do I sign up for a Starter account?<p><strong><span style="text-decoration: underline;">How do I sign up for a Starter account?</span></strong></p>
<p>Currently, only users who are completely new to Box will be able to sign up for Starter accounts online.&nbsp; If you already have a Box account, whether it is free or paid, you will need to contact us directly if you would like to transition to a Starter account.&nbsp; Please email billing@box.com stating that you would like to upgrade to a Starter account and include the following information:</p>
<ul>
<li>Full name</li>
<li>Email address associated with the account</li>
<li>Physical mailing address</li>
<li>Number of users (1 to 10) that you would like on the account (including the admin).</li>
<li>Whether or not you would like to pay monthly or annually</li>
</ul>
<p>If you have a business or enterprise account and would like to downgrade to a Starter account, please see this article:</p>
<p><a title="How do I downgrade to a Starter account?" href="https://support.box.com/entries/25386936-How-do-I-downgrade-to-a-Starter-account-" target="_blank">How do I downgrade to a Starter account?</a></p>Mon, 19 Aug 2013 15:29:39 -0700support.box.com/forums/20109648-billing/posts.rss:20109648:25440503Zach Zemarkowitzhttps://support.box.com/entries/25440503-How-do-I-sign-up-for-a-Starter-account-
What happens to paid personal accounts as a result of the pricing changes?<p><strong><span style="text-decoration: underline;">What happens to paid personal accounts as a result of the pricing changes?</span></strong></p>
<p>As of August 21st, 2013, all paid personal accounts have automatically been transitioned to a plan that costs $10.00/month or $120.00/year. This plan includes 100 GB of online storage as well as a 5 GB file size upload limit.</p>
<p>If you currently pay <em>less</em> than $10.00/month or $120.00/year for your paid personal account, your cost will stay exactly the same, however you will also have the new, upgraded storage and file size limits associated with the pricing change.</p>
<p>If you currently pay <em>more</em> than $10.00/month or $120.00/year for your paid personal account, your cost will automatically be adjusted to $10.00/month or $120.00/year upon your next monthly or annual payment.&nbsp; The upgraded storage space and file size limit will have automatically been applied to your account which means that you will not have to wait until your next payment to take advantage of these features.</p>
<p>If you have any questions about the pricing or features of your paid personal account, please visit: www.box.com/pricing/ or feel free to email billing@box.com.</p>Mon, 19 Aug 2013 15:29:16 -0700support.box.com/forums/20109648-billing/posts.rss:20109648:25440493Zach Zemarkowitzhttps://support.box.com/entries/25440493-What-happens-to-paid-personal-accounts-as-a-result-of-the-pricing-changes-
What happens to Lite accounts as a result of the pricing changes?<p><strong><span style="text-decoration: underline;">What happens to Lite accounts as a result of the pricing changes?</span></strong></p>
<p>As of August 21st, 2013, all personal accounts have automatically been adjusted to include 10 GB of online storage space as well as a 250 MB file size upload limit.&nbsp; If you have previously taken advantage of one of our promotions to upgrade your storage space, your account will automatically be adjusted to the greater of 10 GB or the space provisioned previously to your account.</p>
<p>If, for some reason, your online storage has been incorrectly changed, please submit a ticket by clicking <a title="here" href="https://support.box.com/requests/new" target="_blank">here</a> and choosing Technical Support as the question type.</p>Mon, 19 Aug 2013 15:28:52 -0700support.box.com/forums/20109648-billing/posts.rss:20109648:25359146Zach Zemarkowitzhttps://support.box.com/entries/25359146-What-happens-to-Lite-accounts-as-a-result-of-the-pricing-changes-
What are the differences between the old and new pricing plans?<p><strong><span style="text-decoration: underline;">What are the differences between the old and new pricing plans?</span></strong></p>
<p><strong>Addition of the Starter plan:<br /></strong></p>
<p>One of the biggest differences found in our new pricing and packages is the addition of our Starter plan which costs $5/user/month for 1 to 10 users. Only users new to Box can sign up online for a Starter account, however, if you would like to upgrade or downgrade to this account type, please see this article: <a title="How do I sign up for a Starter account?" href="https://support.box.com/entries/25440503-How-do-I-sign-up-for-a-starter-account-" target="_blank">How do I sign up for a Starter account?</a> If you would like to compare the features side by side with our other plans, please visit: www.box.com/pricing</p>
<p><strong>Changes to free and paid personal accounts:</strong></p>
<p>As of August 21st, 2013, all paid personal accounts have been automatically transitioned to a new pricing plan which includes a larger upload limit of 5 GB per file as well as 100 GB of online storage. Free personal accounts have also been upgraded to include 10 GB of online storage by default. For more specifics, please see these articles:</p>
<p><a title="What happens to paid personal accounts as a result of the pricing changes?" href="https://support.box.com/entries/25440493-What-happens-to-paid-Personal-accounts-as-a-result-of-the-pricing-changes-" target="_blank">What happens to paid personal accounts as a result of the pricing changes?</a></p>
<p><a title="What happens to Lite accounts as a result of the pricing changes?" href="https://support.box.com/entries/25359146-What-happens-to-Lite-accounts-as-a-result-of-the-pricing-changes-" target="_blank">What happens to Lite accounts as a result of the pricing changes?</a></p>
<p><strong>Changes to Business and Enterprise accounts:</strong></p>
<p>Changes have also been made to our Business and Enterprise account types, however contacting our sales team is the best way to find out what these changes are as well as how you can take advantage of them.&nbsp; If you would like to speak to our sales team directly, the best number to call is 1-877-729-4269.&nbsp; Or, if you would rather have us contact you, please visit: www.box.com/quote</p>
<p>If you have any other questions please feel free to email billing@box.com.</p>Mon, 19 Aug 2013 15:28:31 -0700support.box.com/forums/20109648-billing/posts.rss:20109648:25440483Zach Zemarkowitzhttps://support.box.com/entries/25440483-What-are-the-differences-between-the-old-and-new-pricing-plans-
How do I view my invoices?<p><span style="text-decoration: underline;"><strong>How do I view my invoices?</strong></span></p>
<p><em>Please note that only owners of personal accounts and primary administrators of starter/business/enterprise accounts will be able to view invoices.<br /></em></p>
<p>1. Sign into your Box.com account as the administrator.</p>
<p>2. Visit: <a title="www.box.com/billing" href="http://www.box.com/billing" target="_blank">www.box.com/billing</a> (you can either click this link or type it into your browser.)</p>
<p>3. Scroll down to find the "Billing Information" section. Here you will be able to find a list of your current and previous invoices as well as view/download them as PDFs.&nbsp; You will also be able to have your invoices automatically uploaded to a folder within your Box account.&nbsp; You can find more information about that option by clicking here: <a title="How can I create a folder for my invoices from Box?" href="https://support.box.com/entries/23665981-How-can-I-create-a-folder-for-my-invoices-from-Box-" target="_blank">How can I create a folder for my invoices from Box?</a></p>
<p><img src="/attachments/token/hcu5lekfxin3vbp/?name=2013-07-17_1654.png" alt="2013-07-17_1654.png" /></p>
<p><em>If you have any trouble finding your invoices or do not have access to the administrator's account, please feel free to email billing@box.com.</em></p>Wed, 17 Jul 2013 17:00:54 -0700support.box.com/forums/20109648-billing/posts.rss:20109648:24886576Zach Zemarkowitzhttps://support.box.com/entries/24886576-How-do-I-view-my-invoices-
How can I downgrade my business or enterprise subscription?<p style="font-size: 10pt;"><span style="text-decoration: underline;"><strong>How can I downgrade my business or enterprise subscription account?</strong></span></p>
<p><span style="text-decoration: underline;"></span>Currently, you will only be able to cancel your subscription from within your account, not downgrade it. If you would like to downgrade your account please submit a request to cancel@box.com detailing the account level you would like to downgrade to.</p>Fri, 12 Jul 2013 13:52:01 -0700support.box.com/forums/20109648-billing/posts.rss:20109648:24807528Zach Zemarkowitzhttps://support.box.com/entries/24807528-How-can-I-downgrade-my-business-or-enterprise-subscription-
How can I upgrade to a paid personal account?<p><strong><span style="text-decoration: underline;">How can I upgrade to a paid personal account?</span></strong><span style="text-decoration: underline;"></span></p>
<p>Your free, Lite account can be upgraded by following the steps below:</p>
<p>1. Sign into your Box.com account.</p>
<p>2. Visit: <a title="www.box.com/billing" href="http://www.box.com/billing" target="_blank">www.box.com/billing</a> (you can either click this link or type it into your browser.)</p>
<p>3. Click on 'Upgrade Today' which can be found on the right side of the account settings screen.</p>
<p><img src="/attachments/token/7tzpiixu02j9bas/?name=2013-08-21_1448.png" alt="2013-08-21_1448.png" /></p>
<p>4. You will be redirected to a page prompting you for credit card and payment elections.&nbsp; Once you have selected the options you would like and have entered valid credit card information, you will be immediately upgraded to a paid personal account.</p>
<p>If you need any further assistance in upgrading your account or have any questions, please feel free to open a support ticket by emailing <a href="mailto:billing@box.com">billing@box.com</a>.</p>Fri, 12 Jul 2013 11:38:26 -0700support.box.com/forums/20109648-billing/posts.rss:20109648:24802393Zach Zemarkowitzhttps://support.box.com/entries/24802393-How-can-I-upgrade-to-a-paid-personal-account-
How do I cancel my Personal or Starter account?<p style="font-size: 10pt; font-weight: bold;"><span style="text-decoration: underline;">How do I cancel my Personal or Starter subscription?</span></p>
<p><em>To ensure that your cancellation is addressed immediately please ensure that you follow the below process. Please note that any cancellation requests made through other channels may be missed (and you may continued to get billed.)</em></p>
<p>1. Sign into your Box.com account.</p>
<p>2. Visit: <a title="www.box.com/billing" href="http://www.box.com/billing" target="_blank">www.box.com/billing</a> (you can either click this link or type it into your browser.)</p>
<p>3. Scroll down to 'Account information' and click 'Cancel Subscription.'</p>
<p><img src="/attachments/token/fiypdm5cxjdzi2c/?name=Personal+cancel.png" alt="Personal_cancel.png" /><br />4. On this new page, you will be given a short survey about the reasons you are cancelling.&nbsp; Once you have selected the reasons you are cancelling your subscription, you will be notified that your account has been downgraded. Please keep in mind that if you have already paid for a service period, cancelling your account will set a pending downgrade for the end of that period.</p>
<p><em>If you would like to completely delete your account, please wait until you have been downgraded to a free, Lite account and follow the same steps again.&nbsp; Once you have reached the account settings page, you will see an option to delete your account completely.</em></p>
<p><em>If you have any questions about cancelling or would like assistance in doing so, please email billing@box.com.<br /></em></p>Mon, 08 Jul 2013 10:46:52 -0700support.box.com/forums/20109648-billing/posts.rss:20109648:24745198Zach Zemarkowitzhttps://support.box.com/entries/24745198-How-do-I-cancel-my-Personal-or-Starter-account-
Can I pay for my account in a non-US currency?<p><span style="text-decoration: underline;"><strong>Can I pay for my account in a non-US currency?</strong></span></p>
<p>Currently, all of our payment plans are billed in US Dollars, British Pounds, or Euros.</p>
<p><em>If your credit card statement is issued in a currency that differs from the currency on your Box invoices, please note that fluctuating exchange rates will cause your recurring charge to vary. This will likely be only a small amount each month.</em></p>Fri, 26 Apr 2013 19:54:13 -0700support.box.com/forums/20109648-billing/posts.rss:20109648:23665991David DiNuccihttps://support.box.com/entries/23665991-Can-I-pay-for-my-account-in-a-non-US-currency-
How can I create a folder for my invoices from Box?<p><strong><span style="text-decoration: underline;">How can I create a folder for my invoices from Box?</span></strong></p>
<p>Paid users can now set up a folder in their account for their invoices. For accounts that pay via credit card, these invoices will display the amount that was billed to the credit card on file. For accounts that pay via check, wire or ACH, these invoices will display the amount due for the current payment period.</p>
<p>To enable this, please refer to the following steps:</p>
<p>1. Sign into your Box.com account as the administrator.</p>
<p>2. Visit: <a title="www.box.com/billing" href="http://www.box.com/billing" target="_blank">www.box.com/billing</a> (you can either click this link or type it into your browser.)</p>
<p>3. Scroll down to the section titled “Billing Information” and check the box next to “Upload new invoices to your account.”</p>
<p>&nbsp;<img src="/attachments/token/qbwqgzmloolnuzd/?name=2013-07-08_1125.png" alt="2013-07-08_1125.png" /></p>
<p>4. Click “Save” to confirm this change. Once confirmed, a new folder will be added to your “All Files and Folders” view titled “Invoices from Box” (this is where your future invoices will be routed.)</p>
<p>Tip: By requesting email notifications from this folder, you will be notified every time that you are invoiced. You can also invite collaborators to this folder, which is useful if others within your company need notification of invoices.</p>
<p><em>Please note that there may be a short delay between when an invoice is processed and when it is posted in this folder. For any urgent questions about your invoices, feel free to email billing@box.com.</em></p>Fri, 26 Apr 2013 19:51:57 -0700support.box.com/forums/20109648-billing/posts.rss:20109648:23665981David DiNuccihttps://support.box.com/entries/23665981-How-can-I-create-a-folder-for-my-invoices-from-Box-
Why am I getting an error when entering my credit card information?<p><strong><span style="text-decoration: underline;">Why am I getting an error when entering my credit card information?</span></strong></p>
<p>Here are some of the most common reasons for errors when entering credit card information:</p>
<ul>
<li><strong>The credit card has expired</strong></li>
<li><strong>The credit card has reached its spending limit</strong></li>
<li><strong>Addresses do not match </strong>(If your address is more than 30 characters long, please limit the address to 30 characters or less, as longer addresses can result in an error)</li>
<li><strong>Invalid security code</strong></li>
<li><strong>Name improperly entered</strong></li>
<li><strong>Copy/Pasting credit card information</strong></li>
</ul>
<p>If you encounter an error, we recommend carefully re-entering the credit card information, making sure to individually enter each character in the proper order rather than copy-pasting.&nbsp;If the error persists, please first contact the issuing credit card company or bank before submitting a support ticket to Box. Since Box is an internet-based service, some banks will require that the cardholder approve us as a vendor prior to charges being submitted.</p>Fri, 26 Apr 2013 19:43:12 -0700support.box.com/forums/20109648-billing/posts.rss:20109648:23665901David DiNuccihttps://support.box.com/entries/23665901-Why-am-I-getting-an-error-when-entering-my-credit-card-information-
How can I update my credit card information?<p><span style="text-decoration: underline;"><strong>How do I update my credit card information?</strong></span></p>
<p><em>There are a few ways that you can update your credit card information, however,<em> only owners of personal accounts and primary administrators of business/enterprise accounts will be able to update credit card information. Managed users will not be able to access this information.</em><br /></em></p>
<p>The first and easiest method of updating your credit card is by visiting <a title="www.box.com/update" href="http://www.box.com/update" target="_blank">www.box.com/update</a> using the primary admin's credentials and entering your credit card information. This will charge the card that is entered for any outstanding balance on the account and set it as the default card on file.</p>
<p>The default credit card on file can also be changed by following the steps below:</p>
<p>1. Sign into your Box.com account as the administrator.</p>
<p>2. Visit: <a title="www.box.com/billing" href="http://www.box.com/billing" target="_blank">www.box.com/billing</a> (you can either click this link or type it into your browser.)</p>
<p>3. Scroll down to the "Payment methods" section.</p>
<p>4. Click on "Add new payment method" and enter your credit card information.</p>
<p><img src="/attachments/token/hfaswqlczrzm4kr/?name=2013-07-08_1316.png" alt="2013-07-08_1316.png" /></p>
<p><em>Please note that after entering your credit card information into the prompt and clicking save, it may take up to 20 seconds for your payment information to accepted by our system.</em></p>
<p>If you need any further assistance in updating your card information or have any questions, please feel free to open a support ticket by emailing billing@box.com.</p>Tue, 19 Feb 2013 17:50:57 -0800support.box.com/forums/20109648-billing/posts.rss:20109648:23203433Zach Zemarkowitzhttps://support.box.com/entries/23203433-How-can-I-update-my-credit-card-information-
Where can I request a refund?<p style="font-size: 10pt; font-weight: bold;"><span style="text-decoration: underline;">Can I request a refund for a renewal charge made to my account?</span></p>
<p>As per our terms of service (please see below), an account needs to be canceled before the renewal date in order to avoid a renewal charge. If you cancel your account no more than 30 days after a yearly charge, there is a possibility that we can refund 80% of the yearly amount. If you would like to request a refund, please submit a support ticket by clicking <a href="https://support.box.com/requests/new" target="_blank">here</a> or email billing@box.com.</p>
<p>Per our terms of agreement:</p>
<p><em>"If you cancel, your service ends at the end of your current service period or, if we bill your account on a period basis, at the end of the period in which you canceled. If you fail to cancel as required, we will automatically renew the service for the same term and will charge your payment information on file with us commencing on the first day of the renewal term.</em></p>
<p><em>Except as specifically set forth in this section, all services are prepaid for the period selected (monthly, yearly or otherwise) and are non-refundable. This includes accounts that are renewed.</em></p>
<p><em>If you are a non-trial user (such as a Personal, Business, Enterprise, or legacy plans such as Individual, Pro, Premium and Plus) you will not be issued a refund for your most recent (or any previous) billing, unless you are a NON-TRIAL annual subscriber, in which event you may obtain a refund for a renewal fee only if you do so within 30 days of the day on which you were charged for the renewal of your account; in such an event, only a partial refund equivalent to 80% of the annual renewal fee will be returned."</em></p>
<p style="font-size: 10pt; font-weight: bold;"><span style="text-decoration: underline;">I forgot to cancel my trial account. Can I request a refund?</span></p>
<p>As per our terms of service (please see below), an account needs to be canceled before the end of its 14 day trial in order to avoid a charge.</p>
<p>Per our terms of agreement:<br /><em>"Unless we notify you otherwise, if you're participating in any trial period offer, you must cancel the service by the end of the trial period to avoid incurring new charges. If you do not cancel your Service and we have told you the service will convert to a paid subscription at the end of the trial period, you authorize us to charge your payment method for the Service."</em></p>
<p><em>If you are currently on our free 14-day trial, you may cancel or downgrade your account, free of charge, at any time until fourteen (14) days after your account was created. (The day of creation constitutes the first day of the 14-day trial.)</em></p>
<p><strong>If you need more information about cancelling your account, please see the articles below:</strong></p>
<p><a title="How do I cancel my Business or Enterprise account?" href="https://support.box.com/entries/22886641-How-do-I-cancel-my-Business-or-Enterprise-account-" target="_blank">How do I cancel my Business or Enterprise account?</a></p>
<p><a title="How do I cancel my personal account?" href="https://support.box.com/entries/24745198-How-do-I-cancel-my-personal-account-" target="_blank">How do I cancel my personal account?</a></p>Thu, 10 Jan 2013 23:06:04 -0800support.box.com/forums/20109648-billing/posts.rss:20109648:22915113Zach Zemarkowitzhttps://support.box.com/entries/22915113-Where-can-I-request-a-refund-
Why was my subscription automatically renewed?<p><strong><span style="text-decoration: underline;">Why was my subscription automatically renewed?</span></strong></p>
<p>When your initial subscription term expires, we automatically renew your subscription each month or year (depending on your initial selection) at the rate you were previously charged, unless you choose a different subscription package or cancel your subscription prior to this date. Per our <a href="http://www.box.net/static/html/terms.html" target="_self">terms of service</a>,<em> "we will automatically renew the Service for the same term and will charge your payment information on file with us commencing on the first day of the renewal term."</em></p>
<p><strong><span style="text-decoration: underline;">If I pay by credit card, can I decide whether or not I'd like to renew before I am charged for another service period?</span></strong></p>
<p>If you pay by credit card, you are charged immediately for your subscription on your renewal date.&nbsp; All of Box's services are required to be prepaid for.&nbsp; If you would like to ensure that you are not charged before your subscription renews, please make sure to cancel your account before that date.</p>Thu, 10 Jan 2013 22:53:41 -0800support.box.com/forums/20109648-billing/posts.rss:20109648:22897942Zach Zemarkowitzhttps://support.box.com/entries/22897942-Why-was-my-subscription-automatically-renewed-
How can I upgrade to a business or enterprise account?<p><strong><span style="text-decoration: underline;">How can I upgrade to a Business or Enterprise account?</span></strong></p>
<p>If you would like to upgrade your account, you may either contact us directly or upgrade from within Box.</p>
<p><em>Please note that there is a 3-user minimum requirement for our Business and Enterprise accounts.</em></p>
<p><em>Please note that if you already have an account and upgrade to business</em><em> from within Box</em><strong>, </strong><em>you are not eligible for a 14-day trial. If this is the case and you would like a 14-day business trial, please contact the Box sales department.</em><span style="text-decoration: underline;"><strong><br /></strong></span></p>
<p><strong>Contacting Box to upgrade:<br /></strong></p>
<p>If you need more information about our Business or Enterprise level accounts, request more information by calling us at 1-877-729-4269 ext. 1 or visiting: <a href="http://www.box.net/quote/enterprise" target="_self">http://www.box.com/quote/</a></p>
<p><strong>Upgrading from within your account:</strong></p>
<p>If you would like to upgrade your account from within your Box and you have either a free Lite account or a paid personal account, you may do so by following these steps:</p>
<p>1. Sign into your Box.com account as the administrator.</p>
<p>2. Visit: <a title="www.box.com/billing" href="http://www.box.com/billing" target="_blank">www.box.com/billing</a> (you can either click this link or type it into your browser.)</p>
<p>3. Click on the 'Upgrade' button under the Business column.</p>
<p><img src="/attachments/token/5bqbkgd6kshefsh/?name=upgrade+to+business.png" alt="upgrade_to_business.png" /></p>
<p>4. You will be redirected to a page prompting you for credit card and payment elections.&nbsp; Once you have selected the options you would like and have entered valid credit card information, you will be immediately upgraded to a business account.</p>Thu, 10 Jan 2013 22:35:04 -0800support.box.com/forums/20109648-billing/posts.rss:20109648:22897882Zach Zemarkowitzhttps://support.box.com/entries/22897882-How-can-I-upgrade-to-a-business-or-enterprise-account-
What happens to my files when I downgrade my account?<p><span style="text-decoration: underline;"><strong>What happens to my files when I downgrade my account?</strong></span></p>
<p><span style="text-decoration: underline;"></span>Your files will be affected differently depending upon which account type you are downgrading to - please read on for further information.</p>
<p><strong>Downgrading to a lower paid subscription:</strong></p>
<p>If you are downgrading your account to another paid subscription (i.e. business to paid personal) all of the files within your account will remain there after the downgrade has taken place as long as they are smaller than your new upload limit.&nbsp; Downgrading your account will only cause you to lose the functionality of your account that came with your subscription type. For example, a business user will lose their larger upload size and administrative features upon downgrading to a personal account. If you have other managed users on your account, they will automatically be downgraded to free, Lite 10 GB accounts unless otherwise requested.<span style="text-decoration: underline;"></span></p>
<p><strong>Downgrading to a free, Lite 10 GB account:</strong></p>
<p>When your account is downgraded to a Lite account, all of the files currently present within your account will remain there unless they are larger than 250 MB.&nbsp; We recommend downloading all files larger than 250 MB prior to downgrading your account as they will be immediately deleted after the downgrade has been completed.&nbsp; If the remaining amount of space used is larger than your 10 GB storage limit, you will have to delete existing files before uploading new files to your account. Example screenshots:</p>
<p>Business account before downgrade:<img src="/attachments/token/k1pa3o2xh9px5cm/?name=Before+Downgrade.png" alt="Before_Downgrade.png" /></p>
<p>Business account after downgrade to Lite 10 GB account:<img src="/attachments/token/uckb2kofh6z1csv/?name=After.png" alt="After.png" /></p>Thu, 10 Jan 2013 21:25:33 -0800support.box.com/forums/20109648-billing/posts.rss:20109648:22921898Zach Zemarkowitzhttps://support.box.com/entries/22921898-What-happens-to-my-files-when-I-downgrade-my-account-
What payment methods are accepted by Box?<div class="user_formatted header_section clearfix">
<p><strong>Which Payment methods are accepted by Box?</strong></p>
<p>We accept payments via credit card, wire transfer, check and ACH.</p>
<p><strong>Which credit cards does Box accept?</strong></p>
<p>We accept Visa, Mastercard, American Express, and Discover.</p>
<p><strong>What is the maximum payment accepted via credit card?</strong></p>
<p>Our current credit card charge limit is $10,000.00.&nbsp; If you would like to make a charge to a credit card for an amount larger than this, please contact our billing team directly as additional fees will most likely apply.</p>
<p><strong>Can I pay for my account by check or wire transfer?</strong></p>
<p>These options are available for Business and Enterprise users for invoice and payment amounts of $1000 (800 EUR or 800 GBP) or greater. Please call 1-877-729-4269 (international&nbsp;+1 650-329-1210) or submit a help ticket so that we may get in contact with you to discuss payment options. These payment methods are not accepted for personal accounts.</p>
<p><strong>Can I pay for my account in a non-US currency?</strong></p>
<p>Currently, all of our payment plans are billed in US Dollars, British Pounds, or Euros.</p>
<p><em>If your credit card statement is issued in a currency that differs from the currency on your Box invoices, please note that fluctuating exchange rates will cause your recurring charge to vary. This will likely be only a small amount each month.</em></p>
<p><strong>Can I use Paypal to pay for my Box account?</strong></p>
<p>We do not currently accept Paypal as a payment option for Box accounts. We apologize for any inconvenience this may cause.</p>
<p><strong>Can I have payments automatically deducted from my bank account?</strong></p>
<p>We do not currently allow automatic debit from bank accounts as a payment option. We apologize for any inconvenience this may cause.</p>
</div>Thu, 10 Jan 2013 18:55:14 -0800support.box.com/forums/20109648-billing/posts.rss:20109648:22897372Zach Zemarkowitzhttps://support.box.com/entries/22897372-What-payment-methods-are-accepted-by-Box-
How do I cancel my Business or Enterprise account?<p><strong><span style="text-decoration: underline;">How do I cancel my Box.com Business or Enterprise subscription?</span></strong></p>
<p><em>To ensure that your cancellation is addressed immediately please ensure that you follow the below process. Please note that any cancellation requests made through other channels may be missed (and you may continued to get billed.)</em></p>
<p>Only accounts that have been upgraded from within Box itself may also cancel from within Box. If you are a Business&nbsp;or Enterprise user that has signed a contract with Box, you may not be able to cancel your subscription from within your account.&nbsp; If this is the case, please contact<span class="Apple-converted-space">&nbsp;</span><a href="mailto:cancel@box.com">cancel@box.com</a>.&nbsp; Otherwise, please follow the steps below:</p>
<p>1. Sign into your Box.com account as the administrator.</p>
<p>2. Visit: <a title="www.box.com/billing" href="http://www.box.com/billing" target="_blank">www.box.com/billing</a> (you can either click this link or type it into your browser.)</p>
<p>3.&nbsp;Scroll down to 'Account information' click 'Delete your account (This action is permanent).'</p>
<p><img src="/attachments/token/7yrnubq4asr1bim/?name=Click+cancel.png" alt="Click_cancel.png" /></p>
<p>4. On this new page, you will be given a short survey about the reasons you are cancelling.&nbsp; Once you have selected the reasons you are cancelling your subscription, you will be notified that your account has been deactivated.&nbsp; Please keep in mind that if you have already paid for a service period, cancelling your account will set a pending deactivation for the end of that period.</p>
<p><em>To ensure that you are able to cancel your account and subscription before any renewal dates, please notify our support team as soon as you wish to cancel because there may be delays in response time.</em></p>Wed, 09 Jan 2013 16:18:26 -0800support.box.com/forums/20109648-billing/posts.rss:20109648:22886641Zach Zemarkowitzhttps://support.box.com/entries/22886641-How-do-I-cancel-my-Business-or-Enterprise-account-
Where do I find information about making payment by check or wire transfer?<p><span style="text-decoration: underline;"><strong>Where do I find information about making payment by check or wire transfer?</strong></span></p>
<p>Checks and wire transfers are accepted for Business and Enterprise users for invoice and payment amounts of $1000 or greater.&nbsp;</p>
<p>If you need remittance information for payment by check or instructions for wire transfers, please contact our Billing Support department by emailing billing@box.com. &nbsp;We will be happy to send you the appropriate information!</p>Thu, 17 May 2012 15:18:28 -0700support.box.com/forums/20109648-billing/posts.rss:20109648:21461198Abby C.https://support.box.com/entries/21461198-Where-do-I-find-information-about-making-payment-by-check-or-wire-transfer-
When I try to log in, it states that I have an outstanding balance. What does this mean?<p style="font-size: 10pt;">This means that your payment method was likely previously declined by our system. In order to rectify this, please&nbsp;<a href="http://www.box.net/update" target="_self">update</a> your payment information using a valid credit card. In order to update your payment information, please visit&nbsp;<a href="http://www.box.com/update" target="_self">http://www.box.com/update</a> while logged into your account. <span style="font-weight: bold;">Please note that your full outstanding balance will be billed to your newly-submitted credit card.</span></p>Mon, 15 Aug 2011 11:06:24 -0700support.box.com/forums/20109648-billing/posts.rss:20109648:20365906Ryan Howardhttps://support.box.com/entries/20365906-When-I-try-to-log-in-it-states-that-I-have-an-outstanding-balance-What-does-this-mean-
How do I view my payment information?<p><span style="text-decoration: underline;"><strong>How can I view my payment information?</strong></span></p>
<p><em><span style="text-decoration: underline;"></span>Please note that only owners of personal accounts and primary administrators of starter/business/enterprise accounts will be able to view billing information. Managed users will not be able to access this information.<br /></em></p>
<p>1. Sign into your Box.com account as the administrator.</p>
<p>2. Visit: <a title="www.box.com/billing" href="http://www.box.com/billing" target="_blank">www.box.com/billing</a> (you can either click this link or type it into your browser.)</p>
<p>3. Scroll down to find the Account information, Billing Information and Payment Methods sections of your account.&nbsp; This page will display your current account type, invoices and payment method as well as other useful information.&nbsp; Below is an example screenshot of what this section looks like:</p>
<p><img src="/attachments/token/pwx3mjhhtzrludu/?name=2013-07-08_1148.png" alt="2013-07-08_1148.png" /></p>
<p>&nbsp;</p>
<p><strong>Can I have my invoices sent to me via email automatically?</strong></p>
<p>This option is only available to accounts that pay via check/wire/ACH currently. Since invoices are viewable from within in your account, we do not send out invoices automatically to credit card payers. Please see the below link for more information about invoice delivery options:</p>
<p class="entry-title" style="padding-bottom: 9px;"><a title="How can I create a folder for my invoices from Box?" href="https://support.box.com/entries/23665981-How-can-I-create-a-folder-for-my-invoices-from-Box-" target="_blank">How can I create a folder for my invoices from Box?</a></p>
<p>&nbsp;</p>Mon, 15 Aug 2011 10:45:13 -0700support.box.com/forums/20109648-billing/posts.rss:20109648:20358462Ryan Howardhttps://support.box.com/entries/20358462-How-do-I-view-my-payment-information-