I'm really impressed that Jerry took the time to post here in the UK forum especially when we're not even meant to have the app yet

He may be attempting to keep the good name of Tivo going as Virgin by virtue of poor CS and update info do not seem to care.

I personally do not have many niggles with my 2 Tivos (aside from ITV HD lip sync. Which is not a Virgin only problem) BUT many people according to different forums do have problems and appear very dissatisfied.

Excellent, that's fixed it for me on the iPad and the iPhone is still working on the previous version

__________________6020 TIVO from 5/02, 2x120Gb Samsungs since 2/03

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Brand new lovely VM TiVo from 18/02/2011 :)

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Brand new lovely VM TiVo from 18/02/2011 :)

Mine was working fine last night - unless your TiVo has had a software update (what version is it on now?) then it's just going to be Bonjour being Bonjour. Reboot your iDevices and the router and the PC that's running the Bonjour redirect script and it should be fine.

Hmm, have rebooted router, both iPad & iPhone, the re-director PC and the TiVo itself and still no joy. Will check the version of TiVo incase I've had an upgrade later when I can get to it.

Can't think it can be the app end given I have 2 devices so not sure what it is if it isn't the TiVo ?

__________________6020 TIVO from 5/02, 2x120Gb Samsungs since 2/03

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Brand new lovely VM TiVo from 18/02/2011 :)

I'm fairly sure it will be network related as even though it still works for me, sometimes I have to press "check for boxes again" a lot. I tried it just now and it took no less than 20 attempts. I tried toggling the wifi on the iPad after about 10 tries, that didn't seem to help.

By 15 attempts I was also now trying on the iPhone at the same time, both failed about 5 more times before both decided to connect at exactly at the same time.

My TiVo is on software version 15.2-01-2-C00 and I have v1.9(4788) of the iOS app. Assuming you have the same, all I can suggest it keep pressing the retry button until you can't bear it any more.

The cause? TiVo being unresponsive? Weird method we're using to spoof Premiere boxes? General crapness of Bonjour? Who knows, I just hope the official app doesn't suffer this seeming reluctance to make an initial connection when it finally drops. Release delay is really taking the pee now.

Sounds like we have something different as yours is failing to connect, my app bombs the second I click on it, on both iPad and iPhone?

Don't get as far as check again

__________________6020 TIVO from 5/02, 2x120Gb Samsungs since 2/03

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Brand new lovely VM TiVo from 18/02/2011 :)

That's odd. Fairly easy to work out where the problem is though - your TiVo can only be to blame if it's sending duff responses to the app which it can only do if the redirector script puts the two in touch.

Kill the redirect script on your PC and make sure it's not set to load on system startup. Power off the PC and router to flush out any lingering Bonjour advertisements and also power off you iDevices.

Power everything back up and try again, at this point with no Bonjour redirect, the iOS app will never get as far as your TiVo box and should just say that there are no compatible devices on your network. If it's still crashing then there's a problem on your iDevices or with the app preventing it from even launching. Delete the app from your devices and re-download via iTunes from the official US app store and re-sync it to your devices.

If the iOS actually works again but only with the redirect disabled, then either the redirect script is doing something funky or your TiVo box has a stammer or something. Not sure what to suggest in that scenario however I'm fairly confident you'll find it's a problem with the iOS app install on your iDevices.

Thanks, will try that but I will be very surprised if the app install has become corrupt on both devices. Time will tell

__________________6020 TIVO from 5/02, 2x120Gb Samsungs since 2/03

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Brand new lovely VM TiVo from 18/02/2011 :)

Removed and re-installed the app on iPhone and iPad and both are now working

Thanks for the suggestions - glad to have it back

__________________6020 TIVO from 5/02, 2x120Gb Samsungs since 2/03

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Brand new lovely VM TiVo from 18/02/2011 :)

Just a tip for anyone like me who's been struggling to get the iPad app to connect and stay connected - I just updated my router (TP Link) firmware. The new version specifically mentioned improved support for Bonjour, and sure enough, all is working fine now. I guess other routers may also have issues with Bonjour that a firmware update might solve.

Just got the latest software update and now my iPad app is not working (again!) so something must have changed

Wish Virgin would get the @rses in gear and release the official one!

__________________6020 TIVO from 5/02, 2x120Gb Samsungs since 2/03

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Brand new lovely VM TiVo from 18/02/2011 :)

We have indeed found the cause of the problem in the app when launching the guide. A fix has been made and will be made available as quickly as possible. Thank you for your patience while we get this taken care.

Sorry for the grief.

Jerry

Hi TiVoJerry,
Virgin Media's latest software update has administered another blow to the US TiVo IPad app. It looks like an even more severe wound this time, I (and many, many more) only hope that you can help ensure that it's not fatal again!