FAQ

How secure is Stripe?

We use Stripe as our external payment provider for online transactions at sealedwithirishlove.com. We require the billing address of the credit card you use so that we can pass this to Stripe, who check the address against the cardholder’s details for security purposes. We only store delivery details when you opt-in to save these details to your Address Book. We don’t store the credit card details on our server. Stripe requires that you provide your credit card details to process the transaction. This is done on a secure Stripe server and data passing between sealedwithirishlove.com servers and Stripe are encrypted.

What methods of Payment do you accept?

We accept Visa, MasterCard, American Express, Discover or regular account payments all through Stripe.

What are the delivery charges?

The final price quoted on the shopping bag page is the price of the goods including delivery to the stated destination. These charges include carriage by either An Post Mail, FedEx or a designated courier to overseas destinations.

What is the refund policy?

If you are not satisfied with your purchase we are happy to offer an exchange or refund provided the item is returned to us in its original condition and packaging. You must return the goods within 14 days of receiving the order and we must receive the goods within 28 days from dispatch of goods. We are unable to refund the delivery charges and this cost to return the goods is the customer’s responsibility. We will refund you within 30 days.

We reserve the right to deny return of the item if it has been used or is no longer in a condition for resale.

Do Sealed with Irish Love offer any discounts?

We offer free delivery for orders over €35 for deliveries to Ireland and over €65 for deliveries to the UK.

Do Sealed with Irish Love offer a gift wrapping service?

If you are sending the products as a gift, you have an option at the checkout to choose our gift wrapping service for an additional 50cent. All gift wrapped products are presented in yellow polka dot wrapping paper with a green ribbon.