Re: Cannot send mail during roaming

This is most likely a carrier problem...you must have a full data roaming package from your carrier in order to roam on other networks, especially for data. And the carrier you roam on must support full BIS and BES roaming...not all do. I would suggest checking with your carrier to ensure you have the proper roaming plan in place...and also use them to escalate to the carriers you roam on and are not getting service.

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Re: Cannot send mail during roaming

Excellent! A much simpler solution for you than it was for me. I was traveling internationally a lot last year and needed full BIS/BES roaming. As it turned out, it had to be properly configured before leaving my home network yet could only be tested after arriving in the new country. My carrier got it wrong -- twice...leaving me with no roaming service on two trips. After the second one, we escalated to an engineer at my carrier who was finally able to configure it correctly and I've had no roaming problems since (as long as I roam on a network with adequate services, of course).

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

Re: Cannot send mail during roaming

I fixed my problem on the Torch. When checked the status on "service Status", the status "Not Connected" were showed on the section "BlackBerry Internet Service" and "BlackBerry Enterprise Server". Then I performed a hard reset, the status changed to "Mobile Network" and everything running fine.

By the way, I faced this problem when I traveled to a counties on the first time. After the treatment, everything is fine now