We will ship orders within 24 hours of business days, mainly after receiving your cleared payment. If we do not deliver your order within 24 hours, there must be items out of stock, we will email you via the email address you register on our site and then you can replace the stocks out of stock Or accept our refund to your balance. After receiving the order, check the quality and quantity of items you order at BOUTIQUEGROS and you can choose that we refund the balance on our website to your Paypal account or simply leave it on our site and you use it to your next order from BOUTIQUEGROS.COM. After shipping your items, we will update the status of the order to "Ship", with an email notification. Normally, your order will arrive within 5-10 business days. We do not deliver holidays. There are usually considerable postal delays if there is a public holiday at your end, so take this into consideration!

Most bulk orders are shipped by EMS and DHL (economical) (with the exception of some special countries), we will give you a tracking number. You can track your package by visiting the EMS and DHL tracking system. If you want to use another Express Post service, contact our online customer service, they will provide you the price and, when you place the order, you can select EMS or DHL, but we calculate the shipping costs according to the Shipment method that you select and update the new shipping price for you.

Most packages for 1 or 2 piece clothing, we suggest you use the China Post air mail service (Register Mail) to ship, if you are patient enough. For air freight, we calculate your shipping costs based on each 100 grams, it is different from EMS 500 grams. So, it will be more profitable if you order just a few coins.

If you are not satisfied with your purchase, you may be asked for a return or exchange based on your situation.

All returned items must be in a brand new, unused condition and with original labels and packaging.

1. If you received a wrong article

You have the option to

1) request to send the coupon in your next order,

2) return it for a full refund, or

3) redeem it for the correct item. Customers must confirm their eligibility for an exchange or return with Customer Service before sending the items. In many cases, you have 7 days after receiving your order to contact Customer Service and request a return or exchange.

2. If you received an item in the wrong color

You are eligible for a full refund after Customer Service confirms that you received a wrong color. Color differences perceived due to the display settings of your computer monitor do not warrant a refund.

3. If an item is missing from your order

Contact Customer Service to inform us that an item is missing from your order. When we confirm that something is missing, we offer a full refund of the item price and shipping costs or start processing a new one for your next order.

4. If your package is lost during shipping

Contact Customer Service to inform us that you have not received your package. Once we confirm with the mail that your package is lost, we offer a refund or return your items.

5. If we have shipped a defective or damaged item

You are eligible for a full refund or exchange. When requesting your refund, be prepared to provide customer service photographs that clearly show the problem with the item and its tracking number as soon as possible. Alternatively, you can open the item in front of the recipient and if you find that it was damaged during shipping, you can reject it. BoutiqueGros will ship you a new item in your next order or refund.