Frequently Asked Questions

How will I know that you have received my order?

Once you have completed ordering online, you will be sent an email confirming the order and your order number. Anytime you have further questions you can email us at info@partykids.com.au or phone on 0412 103 444 and quote your order number for a prompt response.

How long will it take for me to receive my order ?

All orders are processed and sent on the day or the following day that they are received. Therefore you should receive your party supplies within 2 working days from the day you placed your order.

What type of Credit Card can I use?

You are able to use Visa, Mastercard, American Express or Paypal. Please email us for Internet banking details if you do not have access to the previously mentioned options.

Is it safe to enter my credit card details onto your site?

At partykids.com.au we have gone to great lengths to ensure our payment process is totally secure for all our customers to use. We have a world class payment process in place, with the highest level of security available. Details regarding your order and delivery are sent to us and all payment details are sent via the ANZ banks secure online payment gateway. At no stage do we have access to your credit card details. If you still do not feel comfortable ordering online you are welcome to email or phone us directly. info@partykids.com.au or 0412 103444

What happens to the personal information I give you?

At partykids.com.au we are committed to maintaining your privacy and can reassure you we do not sell or share our customers personal details with any other companies. We may from time to time use the information to contact you regarding new product ranges or specials we are running.

What if I'm not happy with my order?

Partykids wants your shopping experience with us to be easy and enjoyable. This extends right to the moment you receive your order. If you are unhappy with you order once you have received it for any reason, you may return it for a refund (please see Terms & Conditions regarding refunds). This must be done within 14 days and due to the nature of the products, all must be unopened. Please include a copy of your invoice with the returns.

Do You Deliver Overseas?

Yes, we are happy to ship outside Australia. You may place your order on-line or email us first and we will contact you with a shipping quote. Partykids will provide proof of postage but will not be held responsible for loss of any parcel when they are sent to an address other than in Australia. Please ensure you are willing to take the responsibility prior to placing your order.