Policies & Payments

Policies & Payments

Appointment Policy

Adamstown Veterinary Hospital sees our non-emergency patients by scheduled appointments or admissions. We offer urgent-care emergency appointments on an as needed basis during regular business hours. Our staff makes every effort to see patients at their scheduled appointment times, however emergency and urgently ill or injured cases will receive top priority. Any pet in need of critical care that arrives during your visit may result in delays. We would greatly appreciate your understanding when emergency situations arise which require our immediate attention.

Late Arrival Policy

While we certainly understand that delays may happen, we feel we have an obligation and responsibility to do our very best to service the clients and patients who are here for their appointments on time. We strongly encourage all of our clients to arrive at least 10 minutes early for scheduled appointments if possible, as we do have administrative paperwork that will need to be completed, especially if you are a new client or have a new pet.

If you are running late for an appointment, please contact our office as soon as possible at (717) 484-0440, so that we can adjust our schedule and/or update your appointment time if needed. Priority is given to patients that arrive on time for their scheduled appointment. If you choose to wait, the wait-time may be considerable and unpredictable.

Cancellations and No-Show Appointments

As a courtesy to other clients who may be in need of appointments, we request that you notify us at least 24 hours in advance if you will be unable to make your scheduled appointment. We understand that emergency situations may arise from time to time that make such advance notice impossible. Repeated no-shows or last-moment rescheduling of appointments may result in additional fees or the need to pre-pay for your scheduled office visit time.

Payment Policy

Adamstown Veterinary Hospital requires full payment at the time services are rendered, and a deposit will be required for any patient admitted to our hospital for extended care. We accept Visa, MasterCard, Discover, American Express, Care Credit, and Cash. Please be advised that we do not accept personal checks. If you have any financial questions or concerns, our staff will be happy to provide you with a treatment plan to help you calculate the varying costs of different options for services presented for your consideration. We can also to assist you in applying for Care Credit if needed, but encourage you to apply prior to your visit to save time at: www.carecredit.com/vetmed/. If you have doubts about approving any veterinary services you elect to receive at AVH, please be sure address your concerns with us before care is administered to your pet.

Privacy Policy

Adamstown Veterinary Hospital recognizes the importance of protecting the personal privacy of its clients and patients. We respect your privacy and do not collect or give out any information to third party vendors or outside Internet businesses. No information will ever be disclosed to outside parties from us or our Web site hosting company.
We also protect the privacy of you and your pet’s records that we retain on site at AVH. At no time is any information given out about a client or pet without the consent of the client. In certain situations it will be necessary to share information about your pet with other pet-related businesses, such as boarding facilities, breeders, pet rescues, or other veterinary hospitals. We will only provide this information with confirmed permission from the pet owner as identified in our records. Please be sure to include and update all persons that should have access to your pet’s medical records. Simply stated, if they are not listed as an owner, we cannot disclose any information to them.

Medication and Diet Refill Requests

Many patients at Adamstown Veterinary Hospital require the use of long term medications or diets. Prescription medications require a veterinarian’s approval, so please provide us with at least 24 hours’ notice to prepare refills. To request a refill of your pet’s medication or food, please call or email us at 717-484-0440 or info@adamstownvet.com. After receiving your request, you will be contacted to either inform you that your refill is ready for pick up or if an examination or additional testing if needed in order to refill the request. If you walk in to pick up a refill without calling or emailing ahead of time, we may not be able to fill the medication immediately and you may be asked to return to pick up your refill at a later time.

Food orders for diets are placed on Fridays only, and we must receive your request by 12pm to ensure delivery early the following week. Please plan far enough ahead so that you do not run out of your pet’s food.

In accordance with Pennsylvania State laws, all prescription medications are non-returnable. This policy is to protect your pet from receiving items that may have been tampered with or improperly used.