March 2016 performance statistics

At the end of the business year, we recorded almost 800 more enquiries than last year.

March 2016

April to March 2015/16

April to March 2014/15

All enquiries received

3,061

28,936

28,189

Assessments: enquiries we take a closer look at

901

7,716

8,037

Ongoing NHS investigations

1,892

1,892

1,761

Ongoing Parliamentary investigations

286

286

373

Total completed health investigations

311

3,186

3,274

Total completed Parliamentary investigations

60

675

885

Total investigations completed

371

3,861

4,159

We investigate complaints about the NHS in England and UK government departments and their agencies.

Enquiries

Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.

Assessments

Assessments are the number of complaints we considered in further detail. Once we have looked at matters such as the length of time since the customer became aware of events and the availability of a legal remedy, complaints will be accepted for investigation if it appears there maybe an outstanding injustice due to service failure or maladministration.

Contact us

Helpline 0345 015 4033

8.30am - 5.30pm Monday to Friday

Webchat

We are looking at putting in place a live chat service to help people using our website or filling in our online form