About Verint

Verint (Nasdaq: VRNT) is a global leader in Actionable Intelligence solutions that empower organizations with crucial insights, enabling decision makers to anticipate, respond, and take action. Today, over 10,000 organizations in more than 180 countries use Verint solutions to optimize customer engagement and make the world a safer place.

The Digital Tipping Point

Engagement Channels

Deliver Efficient, Consistent Customer Service Across Channels and Platforms

One of the keys of effective customer service is being able to interact with consumers across the channels and devices they prefer. That’s why we support a wide range of engagement channels from digital, social and mobile—with assisted, as well as self-service, capabilities.

As self-service continues to gain momentum, the knowledge and intelligence accumulated to empower employees needs to be shared with the self-service channels to truly empower customers. That means ensuring a consistent experience with common knowledge and intelligence. Most organizations have a collection of separate channel solutions accumulated over time so embedding common knowledge can help protect their existing investments as well.

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For assisted service, we have a comprehensive suite of engagement channels solutions, including social media, email, chat, messaging, communities, voice self-service and Web self-service. At the same time, Verint provides an open architecture that allows organizations to mix and match engagement channel solutions from many different vendors. Additionally, bots can be plugged in across channels as well and combined with Verint’s Knowledge Management solution to create shared intelligence across engagement channels.

Through our comprehensive partner alliances with leading voice communication vendors means, Verint offers an ACD-neutral environment to preserve existing voice infrastructure investments. In fact, we have on-going investments in tight integrations with all leading telephony vendors. Our neutrality allows our customers to purchase our best of breed solutions from the right combination of trusted partners for delivering optimal customer engagement

As you look to modernize your customer operations, we’re here to help, offering maximum flexibility for building a multi-channel customer engagement strategy to suit your needs. Our Engagement Channels solutions are available in the cloud, on-premises and in hybrid deployment models, enabling you to select the approach that best meets your business requirements.

On-Demand Webinar: The Digital Tipping Point: Verint and guest presenter Mary Wardley of IDC discuss key findings from the research on the digital tipping point in customer engagement.