New service allows transit customers to communicate concerns through text

Using the “Text for Safety” feature, customers are put in direct contact with trained Metro Transit staff who can respond by text and send Transit Police if needed.

The service is being introduced so individuals can seek help even if they don’t feel safe making a phone call. It is expected to be especially useful in harassment situations.

“Our riders expect – and more importantly deserve – to feel safe whenever they ride with us,” Metro Transit General Manager Brian Lamb said. “Providing another option to report suspicious or unwanted behavior enhances that feeling and sends a message to our customers that we’ll be there for them when they need us the most.”

The Text for Safety service also benefits individuals who are deaf, blind or hard of hearing. Translation services for multiple languages will also be available through the service.

Customers can access the service anytime, seven days a week, using the latest version of Metro Transit’s app or by sending a text message to 612-900-0411. The Text for Safety service is free but standard messaging rates apply to text messages, as determined by the user’s mobile plan.

Metro Transit's app has been downloaded nearly 104,000 times since it was introduced in late 2016. The app can also be used to purchase fares, plan trips and access real-time transit information.

In emergencies, customers should continue to call 911 or use emergency call buttons available at all rail and A Line stations and on trains.

Questions or comments about issues like service delays, facility or vehicle maintenance needs or lost items should continue to be directed to Metro Transit's Customer Relations Department.