Customer Service Pledge

Our customers deserve our best efforts as well as our respect and courtesy.

On the first call from you, our customer, we will say:

What can be done immediately and what will take longer,

When it will be done, and

Who will handle your request.

We will call you if anything changes from what we first told you, give you a status report, and explain what will happen next.

We will have staff available from 8:00 a.m. - 5:00 p.m. Eastern Time, Monday - Friday to answer your calls. For worker and retiree questions, our Customer Contact Center will be open two hours longer, until 7:00 p.m. If you leave a message, we will return your call within one work day.