Security Policy

This website is operated
by Cleveland Utilities.

New Federal Guidelines
for Utilities

In November 2008, Cleveland Utilities (CU)
adopted its procedures to comply with the
federal government's FACT (Fair and Accurate
Credit Transactions) Act, sometimes known as the
"Red Flag" rule. The Red Flag rule
requires CU to take additional steps to protect
customers from identity theft.

You may still sign up for service by internet,
phone or in person. However, two current
forms of identification are required.
--One must be U.S. government issued (or a political
subdivision thereof)
--One must include a photograph

Acceptable forms of ID include a current/valid
driver's license social security card, passport,
and birth certificate.

A credit check is performed. CU will run
the identity and credit checks through a major
reporting agency (CRA).

If a problem is indicated by the CRA, utility
service(s) will be delayed until further proof
of identity can be established. you may be
asked to come in person to CU offices in order
to establish service.

Cleveland Utilities requires a Personal
Identification Number (PIN)
as an authenticator and extra security layer
to protect your personal information. As
of May 1, 2009 all questions related to your
utility account via telephone, email, or through
our website will require a security
PIN. This requirement is part of a new
Cleveland Utilities Identity Theft Prevention
Program approved and implemented by the utility
Board of Directors as of November 1, 2008.
For questions about this program, please call
(423) 472-4521 - Extension 676 or contact our
I.T. Department online
[click here]

To submit a new Security Question/Answer to
Cleveland Utilities
[Click Here]

User Instructions:

If you forget your PIN number or would like to
change it, we will require that you submit a new
number online by validating your information.
To re-submit or change your PIN number
[Click Here]

--Choose a 4-digit PIN that is memorable, but
not easy to guess by someone else.

Tips for keeping your security question and
answer secure:

--Never tell anyone this information and don't
write it down.
--Never send this information by email.
--Periodically submit a different PIN.

For your security, please make sure that the
answer to your PIN is:

--Something only you know.
--Not likely to change over time.
--4 characters long.
--Not associated with your password or username
in any way.