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How to Fix Problem When Compatible Networks Cannot Be Automatically Detected

For iOS

Choose Settings.

Choose Carrier.

Turn off Automatic and choose compatible networks with SIM GO INTER.

Your phone is now ready to use.

For Android

Choose Settings.

Choose Connections.

Choose Mobile networks.

Choose Network operators.

Choose Search networks.

Choose compatible networks with SIM GO INTER.

Your phone is now ready to use.

Remarks: Settings vary in different phone models.

Check Compatible Networks

Data roaming works in participating countries only. Compatible networks will be automatically detected when SIM card is inserted in the phone and the phone is turned on when in participating countries. Check compatible networks in each country as follows:

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What to Do When Your Phone Detects Network but Fails to Use Internet

For iOS

Turn on your phone and go to Settings.

Choose Settings.

Choose Profiles.

Choose each Profiles in your phone.

Choose Delete Profiles to delete each one and restart the phone.

Your phone is now ready to use.

How to Check Usage

Check remaining balance free

*101#*9#

Check remaining data and expiry date free

*101*1*9#(based on Thailand time)

How to Top Up

How to Top Up in Thailand

Make sure you have sufficient credit for outgoing/incoming calls or SMS.

Service Rates in Each Country

*VAT not included
*The fees are special rate for using the package during package period only.

FAQs

How can I add more data and days?

Answer:
You can buy add-on package by adding credit in advance and purchasing the package only when data or day runs out as the add-on package starts immediately after subscription. For details and how to subscribe Click

What happens if data in the GO INTER add-on package runs out?

Answer:
You can still continue enjoying Internet at 128 Kbps speed until the package expires.

How do you count expiry date?

Answer:
Start data roaming calculation only when Internet is first used while abroad. Package duration is 24-hour based, starting from date and time stated in confirmation SMS (based on Thailand’s time).

How do you count for free internet 6-hour?

Answer:
We count from the first time and date that SIM is activated to use and count until 6 hours. This free privilege will allow customers to use internet in Thailand before traveling abroad without topping up. If customers activate this SIM abroad, it will lose 6-hour internet privilege in Thailand and won’t be able to use this once customers return to Thailand.

If I travel to countries which are not listed on the GO INTER add-on package, can I still use SIM GO INTER?

Answer:
No, you cannot. The GO INTER add-on can be applicable to participating countries only.

Can I use Line, Facebook, Google, Instagram, YouTube or Twitter application in China?

Answer:
Yes

Once I return to Thailand, can I still use this SIM?

Answer:
Yes but only in Thailand domestic just like any other dtac Prepaid SIM Domestic calls to all Network is 0.94 THB/ minute. SMS is 3 THB/ message. MMS is 6 THB/ message. Internet 1.99 THB/MB (Price excluding vat).

Can I divert call from the currently used number?

Answer:
Yes, only for divert all calls option and must do this within Thailand only.
To divert call:
Top up your balance to be sufficiently enough for international calls or receiving calls
Select divert all calls from current number to SIM GO INTER.
Dial **21*GO! Inter SIM number# and call.
Deactivate call divert function, dial ##21# call when return to Thailand
The current number will be charged service fee according to currently held promotion package. Picking up calls abroad, the service rates are as the following Click

How can I use my current number overseas?

Answer:
You can use your current number during your trip abroad simply by downloading dtac call application and adding your number in the app. Fee charge is based on your package for making outgoing calls while receiving incoming calls is free. This package also allows you to receive OTP and SMS no matter where you are in the world.
For more information, visit https://www.dtac.co.th/en/info/dtac-call.html.

The customer is prohibited to make profit from the package in any illegal cases and in the Voice over IP (VoIP) service. If there are evidences of business interests or commercial contact with other parties or access to the Internet that are against the law, social harmony, and social morality, the provider reserves the right to immediately restrain or terminate the service and cancel promotion privileges of the violating phone number.

The provider reserves the right to change terms and conditions of the service without prior notice. The customer recognizes and agrees of any changes made and announced on the provider’s website or other channels.

The customer allows the provider to necessarily access and evaluate personal data of the customer saved and stored in the ID smart card and in other forms given by the customer for the sake of telecommunication business, promotion, and others. In addition, the customer agrees that the provider (or the company) to reveal, submit and/or transfer personal data of the customer to other third parties, both local and abroad, for the aforementioned purposes.

The company reserves the right to change terms and conditions of the package without prior notice.

Terms and Conditions of SIM GO INTER Add-on Package

Add-on packages of SIM GO INTER and SIM GO INTER PLUS are for customers who have already activated SIM GO INTER and SIM GO INTER PLUS only, not applicable to other types of service.

Service Fee

SIM GO INTER (ASIA-AUSTRAILIA-USA) add-on package as follows;

349-baht package (VAT included) includes 5 GB data for 10 days in a visiting country.

199-baht package (VAT included) includes 1 GB data for 3 days in a visiting country.

SIM GO INTER (WORLDWIDE) add-on package as follows;

799-baht package (VAT included) includes 4 GB data for 15 days in a visiting country.

299-baht package (VAT included) includes 1 GB data for 3 days in a visiting country.

Add-on package for 4 neighboring countries

107-baht package (VAT included) includes 2 GB data for 7 days in a visiting country. More information click

When the add-on data package is fully used up, the Internet speed will be adjusted to main package’s speed.

SIM GO INTER will be valid for 30 days after SIM card activation. The duration of Internet usage will be determined by the selected package. To subscribe to the add-on package, SIM card must have at least 1-day validity remaining and sufficient balance to purchase the add-on package.

In case the add-on package is subscribed while the main package remains valid, the system will calculate validity from the first day of add-on subscription until completion in parallel with duration of the main package.

The overseas travel insurance is operated by KSK Insurance (Thailand) Co., Ltd. Conditions of the insurance policy and coverage apply. Customers are required to provide full information to KSK Insurance (Thailand) Co., Ltd. for the complete insurance validity. Otherwise, the assured may not have the right to claim coverage and compensation. Details of insurance policy and how to Click claim travel insurance compensation Click

The Company reserves the right to change conditions without prior notice.

Value X3 Promotion start from April 1, 2018 – December 31, 2019.

For purchase of SIM GO INTER at any participating dtac service center, receive 50% Grab discount for 2 redemption for a ride to or from 17 airports in any provinces nationwide (up to 100 baht/redemption). Discount code can be used from September 1, 2018 – August 31, 2019.

Term & Conditions

Receive 50% Grab discount for 2 redemption (up to 100 baht/redemption) for a ride to or from airport in any provinces with Grab service* Discount code will be shown in SIM card package. User is required to fill in the code before using the service.

For a ride to or from airport in any provinces with Grab service.

Users are responsible for extra charges that may occur after discount reduction.

This promo code cannot be used in future Grab usages and cannot be exchanged for cash.

This promo code is only applicable for JustGrab, GrabCar, GrabCar Plus and GrabTaxi. This promo code is not applicable for GrabBike (Win), GrabExpress, GrabFood and Advanced Booking.

This promo code can be used from September 1, 2018 - August 31, 2019. (Limited offer)

This promo code cannot be used together with any other promotional campaign.

The Company reserves the right to change terms and conditions of the campaign without prior notice and the judge of the Company is final.

Value 2: Free Premium Zipped Pouch

Term & Conditions

Receive free 1 premium zipped pouch/SIM card for a purchase of SIM GO INTER at any participating dtac service center* during April 1, 2018 – December 31, 2019 or until stock lasts.

Gift redemption is limited to 1 gift/SIM card.

100,000 pieces are available for redemption.

The gift cannot be exchanged for cash or other products.

Value 3: Free SIM Card Removal Pin and Case

Term & Conditions

Receive free 1 set of SIM card removal pin and case (1 SIM card removal pin and 1 SIM card case in SIM card package) for a purchase of SIM GO INTER at any participating dtac service center* during January 1, 2018 – December 31, 2019 or until stock lasts.

FAQs on Add-on Package

Q. Why add-on package?

A. During the trip, if data (GB) of the roaming package runs out of quota and the speed is throttled or more validity days are needed, customer can subscribe to an add-on package to add more data and validity days…money-saving and more convenient than carrying 2 SIM cards while traveling.

Q. When to subscribe to the add-on package?

A. It is suggested to subscribe to the add-on package after data (GB) or validity day of the roaming package run out as the add-on package is valid immediately right after subscription. In addition, the main international roaming package that comes with SIM card must have at least 1 remaining validity day and sufficient balance in order to subscribe to the add-on package.

Q. How to subscribe to the add-on package?

A. Subscribe via USSD when in Thailand or abroad or via dtac call center by dialing 1678 when in Thailand and +662 202 8100 (free) when abroad. Make sure the balance is sufficient before subscribing.

Q. How to calculate remaining data and validity days after the add-on package is subscribed?

A. Customer can continue using the Internet with the add-on package with validity days of that specific package. The remaining data of the main data package that comes with SIM card can still be used for as long as the main package expires.

Q. Can SIM GO INTER 899 (WORLDWIDE) user also subscribe to the add-on package for Asia, Australia, and USA?

A. Yes, based on service conditions of the add-on package for Asia, Australia, and USA. The package is not applicable to European countries.