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Patient experience

Friends and Family Test

The Friends and Family Test (opens in a new window) asks a simple question to gauge the experience patients had using our services. The question asks: How likely are you to recommend our services to friends and family if they need similar care or treatment? Patients are asked to respond from a number of options from "extremely likely" to "extremely unlikely" and will have the opportunity to tell us what was good about your care and what could be improved.

We measure the number of patients who respond to the Test, as well as the percentage of patients who would recommend our services to their friends and family.

The percentage of people who would or wouldn’t recommend our hospitals is based on all of the responses we get as a trust, not by service. From April 2015, this includes inpatients, outpatients, day cases, paediatrics and A&E.