A small percentage of customers may experience interruption of internet service for short time period or intermittent connection

預估維修時間:

Resolved

報告與:

May, 11, 2019

網絡類型:

Rogers Cable Network

受影響地區:

GTA area

狀況:

Normal light pattern on modem, very slow speed, about 100 kbps, looks like no internet

預估維修時間:

Resolved

報告與:

March, 30, 2019

網絡類型:

VoIP Service

受影響地區:

all VoIP services

狀況:

Due to a technical failure between our VoIP system and the telecommunication provider, there may be service interruption impacting our VoIP customers' long distance call function.

預估維修時間:

Resolved

報告與:

March, 28, 2019

網絡類型:

Cable Internet through Rogers

受影響地區:

Richomd Hill/ Thornhill/ Vaughan

狀況:

Due to a fibre cut, some customers in Richmond Hill/Thornhill/Vaughan, Ontario may experience a disruption to their internet and VOIP service.

預估維修時間:

Rogers technicians are working to restore full service as soon as possible. No ETA provided.

報告與:

March, 22, 2019

網絡類型:

Call Center

受影響地區:

Carrytel call center

狀況:

There will be a planned power outage on March 24, 2019 due to mandatory building hydro upgrade, which will impact Carry Telecom's call center. So our call center will be closed on March 24 2019 from 10am to 3pm for sure, may be open after 3pm depending on the power supply. Applogies for any inconvenience. Thank you for your understanding.

預估維修時間:

Scheduled power outage from 10am to 3pm on March 24 2019, if power supply was not resumed after 3pm, the call center will have to be closed for the whole day on March 24 2019.

報告與:

Feb. 20 2019

網絡類型:

DSL Internet through Bell

受影響地區:

狀況:

Some customers using DSL internet may be experiencing a disruption to their internet services due to a server error.

預估維修時間:

Fixed

報告與:

Feb. 6 2019

網絡類型:

Cable Internet through Rogers

受影響地區:

Toronto area

狀況:

Some customers in the Toronto area may be experiencing a disruption to their internet services due to a potential group provisioning issue

預估維修時間:

Issue has been resolve

報告與:

Jan. 7 2019

網絡類型:

Cable Internet through Cogeco

受影響地區:

Hamilton

狀況:

Some customers in Hamilton area may experience internet service interruption due to some technical difficulties, technicians are on site

預估維修時間:

Issue marked as cleared

報告與:

Jan. 5 2019

網絡類型:

Call Center

受影響地區:

Carrytel call center

狀況:

Power outage due to Toronto hydro upgrade in the building on Jan 6 2019

預估維修時間:

Expected to have power back by 3:00 PM Jan 6 2019

報告與:

Dec/18/2018 2:15pm

網絡類型:

Call Center

受影響地區:

Carrytel call center

狀況:

Phone system down for the call center

預估維修時間:

Fixed

報告與:

Oct/30/2018 5:00pm

網絡類型:

Cable Internet through Rogers

受影響地區:

Toronto area

狀況:

Some customers in the Toronto area may be experiencing a disruption to their internet services due to a fibre cut.

預估維修時間:

The fiber cut issue has now been resolved.

報告與:

Oct/29/2018 2:45pm

網絡類型:

Call Center

受影響地區:

Carrytel call center

狀況:

No power for the call center

預估維修時間:

30 minutes

報告與:

Oct/22/2018 11:00 am

網絡類型:

Cable Internet through Cogeco

受影響地區:

Leamington and nearby area

狀況:

Massive outage affecting Leamington and area, technicians are on site

預估維修時間:

Issue marked as cleared

報告與:

Oct/17/2018 19:00

網絡類型:

Cable Internet through Rogers

受影響地區:

Greensborough Markham, ON L6B

狀況:

Area issue affecting L6B postal area. Rogers Technician already started working on the issue, service restoration begun near 16th Ave/9th Lane.

預估維修時間:

Issue marked as cleared

報告與:

Sep. 21 6:00pm

網絡類型:

Cable Internet through Rogers

受影響地區:

Ottawa & surrounding area

狀況:

Due to severe weather in the Ottawa & surrounding area, some customers may be experiencing an interruption to Internet & Home Phone services. Rogers technicians are assessing the area & services will be restored as quickly as possible. Thanks for your patience & stay safe.

100% traffic loss, the work will be performed during the maintenance window between 12:00am mid-night and 6:00am on Jan 9th..

預估維修時間:

Jan 9th, 2018

報告與:

Dec 14 ,2017 7:00pm

網絡類型:

Bell DSL Internect Service

受影響地區:

Hamilton-Burlington-Oakville-West Mississauga

狀況:

Wire Speed slower than 1m/s

預估維修時間:

Issue Fixed when 8:10pm,Dec 14 ,2017

報告與:

Nov 30, 2017 18:00

網絡類型:

FTTN service (Bell dsl)

受影響地區:

All area

狀況:

Alll the lights are on with no connection. Backbone provider issue

預估維修時間:

Nov 30, 2017, 18:30

報告與:

Nov 28th 5:14pm

網絡類型:

Rogers Cable Service

受影響地區:

A small number of the customers currently served in London

狀況:

100% traffic loss will be experienced during the maintenance window between 12:00am mid-night and 6:00am.

預估維修時間:

November 28th – December 21st, 2017

報告與:

November 4th, 10:21pm

網絡類型:

Rogers Cable Service

受影響地區:

All Rogers Cable Customers

狀況:

Slow speed ,package loss

預估維修時間:

November 4th, 10:37pm

報告與:

October 24th 1:55pm

網絡類型:

Rogers Cable Service

受影響地區:

London - postal code: N0B, N4G, N5P, N7G

狀況:

Due to server migration, from November 10th to December 1st, a small number of customers will experience 100% traffic loss during the maintenance window between 12 mid-night and 6am, the customer may be affected for upto 6 hours.

From August 9th to October 19, during the maintenance window between 12 mid-night and 6 am,user will experience 100% traffic loss.The affected customers are expected to be impacted for up to 60 minutes.