Just had a user open a ticket about Excel opening a file downloaded from the Internet in "Protected Mode" and I told her yes that's what it is supposed to do. Stated it works the exact same way on my computer...

She responds with "Alright, well come look at it when you get a chance."

Then, for some reason, the admin asst kept telling him that having so much stored on his desktop will make his computer take longer to boot up. She wouldn't listen to me when I tried to explain she was confusing the desktop with the startup folder....

Then, for some reason, the admin asst kept telling him that having so much stored on his desktop will make his computer take longer to boot up. She wouldn't listen to me when I tried to explain she was confusing the desktop with the startup folder....

It is amazing what people believe isn't it. I just don't see how people can get through life without a basic understanding of the tools they use everyday. Maybe that makes me weird.

"Is there something going on with the server?" (Which server? Most users seem to think "The Server" is this single magic thing locked in an electrical closet that does everything. They don't realize we have tons of servers, and that none of them are causing a webpage to load slowly/PDFs not to load/computer to take longer to start up/cell phone not to ring/coffee pot to get cold/whatever problem they're seeing)

"Is there something going on with the server?" (Which server? Most users seem to think "The Server" is this single magic thing locked in an electrical closet that does everything. They don't realize we have tons of servers, and that none of them are causing a webpage to load slowly/PDFs not to load/computer to take longer to start up/cell phone not to ring/coffee pot to get cold/whatever problem they're seeing)

I am filled with a great desire some days to place a device on my network named 'the server' that actually has no purpose or role. Then when someone says 'the server is down' I can just tell them it's fine, 'the server' doesn't do anything and go on with my day.

I am filled with a great desire some days to place a device on my network named 'the server' that actually has no purpose or role. Then when someone says 'the server is down' I can just tell them it's fine, 'the server' doesn't do anything and go on with my day.

"I'll reboot The Server ™, that should fix your problem. If not, you may as well just take the rest of this week off and hope everything works by next Monday."

"Is there something going on with the server?" (Which server? Most users seem to think "The Server" is this single magic thing locked in an electrical closet that does everything. They don't realize we have tons of servers, and that none of them are causing a webpage to load slowly/PDFs not to load/computer to take longer to start up/cell phone not to ring/coffee pot to get cold/whatever problem they're seeing)

I am filled with a great desire some days to place a device on my network named 'the server' that actually has no purpose or role. Then when someone says 'the server is down' I can just tell them it's fine, 'the server' doesn't do anything and go on with my day.

I may be a bad man...

I REALLY like that one... I may actually steal that one. We have several older PCs lying around here that we could do it with. Label it "The Server"... then when anyone asks, tell them we'll reboot it... even switch over to it on a KVM switch so they can see that we're actually rebooting it...

Wonder how long we could get away with that before someone caught on...