Reporting and Analytics

FCS Connect Guest Services Management

Never drop the ball.

Track every request from start to finish. In real-time. On any device, anywhere.

Testimonial

Rotana Hotels and Resorts

“At Rotana, the return on investment of our projects is not just measured based on a break-even period or revenue; it is also about the quality and consistency of service delivered to all our customers without fail. The FCS Connect solution as our new guest service management tool keeps all this in check and enables us with a great reporting functionality to assess where we are and how we can continue to improve and drive guest satisfaction, which was one of our main objectives for the project.”

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