"Customer Service" New Focus for VA

Week of September 03, 2018

Military.com

Department of Veterans Affairs Secretary Robert Wilkie pledged Wednesday that VA will focus on "customer service" without having to resort to a "cauldron of lawyers." In an address to the American Legion, Wilkie also said he has the commitment of Defense Secretary Jim Mattis to work on developing a new electronic "patient-centered health care system" to allow for smooth transitions from active-duty to veteran status. For more details, see this Military.com article.