Contact information

You can telephone us on 0844 892 0400 (calls charged at local rate) or 01 656 9696 (RoI) for any general enquiries.

For Syn enquiries call 09068 518518 (Lines are open Monday to Friday 9am to 7pm. Syns hotline calls are charged at 60p per minute from a BT landline. Calls from other networks and mobiles may be considerably higher, please contact your service provider for more information)

Copyright and usage

The Slimming World logo is a trademark of Slimming World together with other devices and words and should not be used in any other site's material. It may be registered in certain parts of the world.

Our member websites LifelineOnline and Slimming World Online are for personal use only. You should not distribute extracts from these sites to anybody else – in printed or digital formats. The commercial use of any content on these sites is not allowed without the written permission of Slimming World.

We are not responsible for the direct or indirect consequences of you linking to any other website from this website. This website may contain links to websites operated by other parties. These links are provided for information only. We have no control over the content of these linked websites and files and we cannot ensure it will not be offensive or objectionable or defamatory or a malicious falsehood. We are not responsible for any loss, injury or damage, including any legal costs or expenses, arising from their content or performance. Our inclusion of links to other websites does not imply any endorsement of their content or any association with their operators.

Use of this website is conditional upon your agreement to indemnify Slimming World and not to hold the company liable in any way for the results of any action you may take based on the material contained on this site.

Privacy policy

At Slimming World we are dedicated to protecting your privacy. Below we set out our privacy policy which will govern the way in which we process any personal information that you provide to us. We will notify you if the way in which we process your information is to change at any time.

Personal information and how it is used

To provide the Nearest Group service we ask for postcode. If you request your nearest group details to be e-mailed to you, we ask for your e-mail address. Your details are not rented, given or sold to any other company – we hate spam as much as you do!

As required by the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. You may ask us whether we are storing personal information about you by emailing us at dpa.officer@slimming-world.com and, if you wish and upon payment of a fee of £10, we will provide you with a copy of the personal data we hold about you by email. We may ask for proof of your identity before providing any information and reserve the right to refuse to provide information requested if identity is not established. You can read our privacy notice and data protection policy here

We may use your information for the purpose informing you of special offers and providing other marketing information to you which we think you may find of interest. If you would rather not receive this information, you may opt out by e-mailing unsubscribe@slimming-world.com

To ensure we are publishing content users need and want, the Slimming World website collects site-visitation statistics using http header information. We only use this information in aggregated form and only use site-visitation and usage statistics for improving the site. You can read more about it here.

Security measures

At Slimming World we understand the value of security and have implemented security policies, rules and technical measures to protect the personal data that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss.

We cannot guarantee the effectiveness of such measures and exclude liability in the event of loss of data.

Disclosure of information

In the unlikely event that a liquidator, administrator or receiver is appointed over us or all or any part of our assets that insolvency practitioner may transfer your information to a third party purchaser of the business provided that purchaser undertakes to use your information for the same purposes as set out in this policy. We undertake not to provide your personal information to third parties save in accordance with this policy. Your information will not be disclosed to government or local authorities or other government institutions save as required by law or other binding regulations.

Use of cookies

When visiting certain areas of the site, a cookie may be placed on your machine or read if you have visited the site previously. We do not use this technology to access any personally identifiable information; it is a tool we use to improve the functionality of the Slimming World website. You can find out more about Cookies and specifically how we use them here.

Disclaimer or warranty and liability

The Slimming World website is designed for information purposes only. It is not a substitute for membership of a Slimming World group, nor is it intended as a substitute for any advice or treatment prescribed by a doctor. Information given here should not be used for diagnosing or treating a health problem. If you have a medical condition which may be adversely affected by exercise you should consult your doctor before following any exercise information given here.

This website is intended for use by those over the age of 18 years. No one under that age should carry out any activity whatsoever based on the information on this website. People under 16 can join Slimming World groups with a note from their GP.

The following provisions may be curtailed or disallowed by the laws of the country in which the person accessing this website is situated. In such case, the terms hereof are to be read as excluding or limiting such term so as to satisfy such jurisdiction.

We do not represent or warrant that the information accessible via this website is accurate, complete or current. We have no liability whatsoever in respect of any use which you make of such information.

The information provided on this website has not been written to meet your individual requirements and it is your sole responsibility to satisfy yourself prior to ordering any products or services from us that they are suitable for your purposes.

Whilst we make all reasonable attempts to exclude viruses from the website, we cannot ensure such exclusion and no liability is accepted for viruses. Thus, you are recommended to take all appropriate safeguards before downloading information or images from this website.

All warranties, express or implied, statutory or otherwise are hereby excluded.

Neither we nor any of our employees or affiliated entities will be liable for any kind of damages and howsoever arising including, without limitation, loss of profits, compensatory, consequential, direct, exemplary, incidental, indirect, punitive or special, damages or any liability which you may have to a third party, even if we have been advised of the possibility of such loss.

These terms and this disclaimer and any claim based on use of information from this website shall be governed by the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the Courts of England.

Additional terms for group members using our free website, LifelineOnline

Personal information and how it’s used

To register for the group members free website, LilfelineOnline, we request the following personal information: first name, surname, e-mail address, PIN number and member card number (available in group), joining date, start weight, current weight and some personal preferences and health information. This information, and any personal information received thereafter, is used for the purpose of verifying membership of a Slimming World group and to personalise your experience within the members’ area.

Exercise factfiles

If you have a medical condition which may be adversely affected by exercise you should consult your doctor before following any exercise information given. It is required that each member takes personal responsibility for themselves when doing any exercise which has been advised by Slimming World or their representative, either at or outside the group. If at any time while exercising a member feels any ill effects then they must stop doing the exercise and it is advisable that they check this out with their doctor.

Additional terms for Slimming World Online members

Membership information

Your right to cancel your online membership

If you become a member of Slimming World Online via this website you have a short "cooling off period" when you have the right to cancel your membership. The right finishes 7 days after enrolling (having not entered the members' area) or after building your profile, setting your personal weight loss target and entering the members' homepage – whichever occurs soonest.

The right to cancel your membership ends once you have begun to use the Slimming World Online service. Information that follows our profile building and target setting process constitutes part of our services to our members. Because our service starts immediately on entering the members' homepage, by accessing this information you will have utilised our services and your right to cancel your new membership will have ended.

Transferring or pausing membership

In exceptional circumstances, online membership can be paused and resumed at a later date.

Transferral of online membership to group membership can be arranged using vouchers for your personal group attendance. We endeavour to provide vouchers that reflect, as closely as possible, the value of online membership remaining, however we’re unable to refund any difference.

Gold members wishing to transfer their membership should keep their Food Optimising book pack in order to use these at their Slimming World group each week.
To request a pause or transfer, please contact us by letter or email (stating your full name, registered e-mail address and membership number) at:

Re-subscriptions and cancellation

Once you have become a member (minimum 3 months subscription) you can cancel your monthly re-subscriptions at any time by giving us 2 weeks notice. Until we receive this notice we will continue to deduct your subscription from your debit or credit card each month.

If you wish to cancel, please use the Cancel Future Subscriptions button in my Slimming World > Update my details, scroll down to the Update my payment details, account status link. Alternatively, let us know by letter or email (stating your full name, registered e-mail address and membership number) at:

If you do not receive a response within 7 days, please contact us again or check your membership status on the Edit Payment Details page.

Although it is each member’s responsibility to cancel their membership, if Slimming World Online is not used for 42 days, future subscriptions are cancelled automatically. The website can be accessed for any remaining membership, and membership can be continued on a monthly basis by visiting the My Slimming World section to re-enter payment details or continued by using one of our special 3, 6 or 12 month re-subscription offers.

We will give you 4 weeks notice if we wish to terminate the provision of the Slimming World Online services to you. Upon termination we will cease charging you and we will not collect any further payments.

Bookshop terms and conditions

Ordering agreement

By placing an order with Slimming World Online, you are confirming that all goods ordered by you are for your own private and domestic use only.

We reserve the right to refuse orders if we suspect an order is not for personal use or if we suspect you are in any way involved in fraudulent or illegal activity on the website, including, but not limited to, the use of stolen credit cards.

Please note: During your membership you will be able to order a maximum of two of each book. This excludes the Food Optimising and Body Magic book pack, the annual Slimming World magazine subscription and the Food Directory Suite (including the Food Directory, Free Branded Foods and Low-Syn Snacks), which are restricted to one per member. Slimming World Online has a maximum order value of £60.

Postage & packaging costs

With the exception of Slimming World magazine subscription, book prices shown do not include post & packaging, and are subject to these charges being added prior to the payment stage.

Processing of orders

Credit and Debit cards are debited on the day of ordering. Every purchase you make shall be performed in the United Kingdom and UK law governs every aspect of contractual agreement concerning purchases made from Slimming World Online.

We will confirm that your order has been received and is being processed by a confirmation email to your given e-mail address and to your Slimming World Online inbox. Please check that the details on the e-mail are correct as soon as possible and print a copy as confirmation of your order.

Please ensure that all details you provide to Slimming World Online for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

If there are any changes to the details supplied at the time of order it is your responsibility to inform the Slimming World Online team as soon as possible.

Delivery

We aim to get your order to you as quickly as possible. All orders are dispatched within two working days of us receiving your order. Orders above a value of £40 will require a signature on delivery. If you are not available to sign for your order, a card will be left by the Royal Mail.

Goods will be sent to the address given by you at the time of your order and as stated in the confirmation e-mail.

International delivery

If your delivery address is outside the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any additional charges for customs clearance are your responsibility. (Please note, customs policies vary widely from country to country so please contact your local customs office for further information.) Please be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Undelivered orders

We aim to deliver within 2 working days of receiving your order, however we occasionally experience unforeseen delays in delivery. If your delivery is severely overdue and you have not received a delivery notification card, please send an e-mail to online.support@slimming-world.com including the following details:

full name and membership number

order number

total value of the order

date order was placed

Even better, please reply to us using the confirmation e-mail you received, letting us know that you haven’t yet received your order.

Damage to Food Optimising book packs

If you choose to become a Gold member of Slimming World Online you will receive Slimming World’s Food Optimising book pack as part of your membership. It is your responsibility to retain these books in good condition as Slimming World cannot accept responsibility for any damage incurred whilst in your possession. If your Food Optimising book pack should become so damaged that you cannot use it, we will enable you to purchase a replacement book pack at a cost of £15 + postage on receipt of your old damaged book pack.

Your returned book pack should be received by Slimming World within 7 working days of notification to us that it has been damaged. To return your book pack, please write ‘book pack return’ on the delivery slip. Package the slip, any delivery notes and the books securely and send them to us at the address below. We will then activate a replacement book pack to be available to purchase via Slimming World Online's bookshop. This is limited to one replacement book pack per member.

Please note that you will be responsible for the costs of returning the damaged book pack to us. Your statutory rights are not affected.

Cancelling your Order

You can abandon or remove items from your shopping cart at any stage of your visit up until the point of clicking ‘confirm order’. All purchases are non-exchangeable, non-refundable and non-transferable.

Your ‘Right to Cancel’

If you purchase a magazine subscription or books online you have a period of 7 working days beginning with the day after the day upon which you receive the goods when you can cancel the order. This is known as a "Cooling Off Period".

You have this right if you, for example, buy books in our online bookstore, subscribe to the magazine online or if you are entitled to receive these products as a result of joining Slimming World Online.

If you exercise your Right to Cancel, you must return to us the goods which we have supplied to you under the relevant contract at your own expense within 21 days of the date upon which you exercise your Right to Cancel and in the condition that they were in when they were delivered to you. You must retain possession and take reasonable care of the goods until you have returned them to us.

If you choose to cancel your order after it has been dispatched, notice must be given in writing within 7 working days of receiving the goods. Notification may be sent by e-mail to online.support@slimming-world.com with the following information:

The returned goods should be received by Slimming World within 7 working days of your cancellation notification. To return your order, please write ‘contract cancelled’ on the delivery slip. Package the slip, any delivery notes and the unwanted item(s) securely and send them to us at the address below. We will arrange a refund of the price you paid for the goods provided that the goods you wish to return are received by Slimming World Online in the condition that they were in when delivered to you.

Please note that, unless the item is damaged or has been delivered in error, you will be responsible for the costs of returning the goods to us. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.

We reserve the right to make a 15% restocking charge for any goods which are not returned in mint condition or to refuse to accept such goods, at our sole discretion. Your statutory rights are not affected.
Once we receive notification from you that you wish to cancel your order (in accordance with these terms), any sum debited to Slimming World Online in relation to your order will be re-credited to that account as soon as possible and in any event within 30 days of your order.

Information about the cooling off period and consumer selling regulations can be found on the Department of Trade and Industry's Web site: http://www.dti.gov.uk

Personal information and how it is used

All information supplied to us by you will be utilised in a manner compliant with our obligations under the Data Protection Act 1998.

To join Slimming World Online we request the following personal information: first name, surname, e-mail address, current weight, current height, health details and food preferences. This information, and any personal information received thereafter, is used for the purpose of personalising your experience of Slimming World Online. You should ensure this information is accurate and we would refer you to the section headed ‘Disclaimer’ below.

You are responsible for all actions made under your chosen username and password and will only use Slimming World Online under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password.

Disclaimer

This website is intended for use by those over the age of 18 years. No one under that age should carry out any activity whatsoever based on the information on this website. People under 16 can join Slimming World’s UK support groups with a note from their GP.

Whilst we will try to ensure that the Slimming World Online remains up and functional we cannot be held responsible if there are temporary interruptions to the service provided to you in the event of technical difficulties.
The information provided to you on this site is based on our best understanding of nutritional and dietary research. It follows generally accepted standards of dietary recommendations in the United Kingdom.

Whilst we make all reasonable attempts to exclude viruses from the website, we cannot ensure such exclusion and no liability is accepted for viruses. You are, therefore, recommended to take all appropriate safeguards before downloading information or images from this website.

Save in respect of personal injury or death, our total liability to you in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the Slimming World Online services or supply of any goods shall be limited to the price paid for the services or goods ordered and the reasonable costs of returning goods or materials to us.

Medical policy

Slimming World Online and all associated services are not intended as a substitute for any advice or treatment prescribed by a doctor.

It is the responsibility of each member to ensure that there are no medical reasons why they should not embark upon a slimming campaign. If in any doubt at all, members should check with their doctor.

Slimming World Online’s medical policy is:

Slimming World Online is not available to members under the age of 18. The advice given in the public area is not intended for use by those under 18.

Anyone who has any medical problems, is taking any medication, is pregnant or breast-feeding must disclose this information during registration.

Members with diabetes or coeliac disease will be able to benefit fully from Slimming World Online and should always incorporate the advice given by their care team or GP.

Because our members’ health is of primary import, we’re unable to offer membership to the following groups:

People with eating disorders
If you have or if you are concerned that you may have an eating disorder it is important to consult your doctor for advice.

People with cancer, liver or kidney disease
There is always a risk that any weight changes you experience could be due to your illness rather than dietary adjustments and we would be concerned about supporting you properly and fully in your weight loss campaign. If you are looking to lose weight during your illness or treatment, we would encourage you to discuss your weight concerns with your doctor or specialist.

Mums to be
Members who become pregnant after joining Slimming World Online may continue to enjoy the members’ area of the website , however access to the weight support service will be limited

Membership is offered to breastfeeding mothers a minimum of 6 weeks after the birth of their baby.

If you have a medical condition which may be adversely affected by exercise you should consult your doctor before following any exercise information given. It is required that each member takes personal responsibility for themselves when doing any exercise which has been advised by Slimming World or their representative, either at or outside the group. If at any time while exercising a member feels any ill effects then they must stop doing the exercise and it is advisable that they check this out with their doctor.

We always recommend members follow the medical and any dietary advice they have been given by their doctor or other health professional.