7
Producer: Tech Support Prepare cheat-sheet of common issues and solutions, and links to support info Login as “WJ Support” for easy recognition Post to chat: “Please use the Q&A panel” Stay alert for rapid response Copy-and-paste answers as much as possible Personalize, if you have time: “Hi Sally, I see you’re having trouble with…”

14
Participants: In the Moment Join early for orientation Zone in Participate Share Stay on topic

15
Benefits of blending face-to-face with webinar: Co-workers come together as learners Learners acquire a common language about the topic Post-event discussion to find local relevance of the topic Brainstorm ways to apply learning to their work Cohort can watch a webinar archive http://www.flickr.com/photos/krossbow/3475718607/ Participants: Learn with a Cohort