Some cookies are essential to ensure our website works for you. You may block or delete all cookies from this site but parts of the site may not work. To find out more about how we use cookies, see our privacy statement.

Are you in the United States?

Support

Product FAQs

Troubleshooting

Everything is hooked up but nothing is working. What should I do? (Windows)

When you troubleshoot issues with a USB controller card, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

USB cables

USB devices

USB controller card

To test your setup components, try the following:

Use the USB cable, device, and controller card in another setup to see if the problem is with the components or the setup.

Use a different USB cable, device, and controller card in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

Test each cable individually.

Use short cables when you are testing.

When you test the USB device and controller card, it is recommended that you do the following:

Press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager. Check to see if your device is listed under Universal Serial Bus controllers.