Prices for services are agreed at the beginning of the agreement, so you know what you will be paid. You can use our online system to claim payment for an eligible service as soon as it has been provided.

Asset 4Improved cash flows

The amount we pay is generally deposited within two days of requesting payment.

Asset 5Online administration

The online transaction makes the administration of prior approval and payment easy.

Asset 2Dedicated support

Partnership managers are your direct points of contact at Southern Cross, dealing with any queries you may have about your AP agreement and any other issues.

Asset 1Promotion

AP's can be identified through the Specialists & Referrals service (available via Medtech) and the online directory Healthpages.co.nz. They are also listed on HealthLink’s CareSelect within GPs' electronic medical record systems, and on Southern Cross’ online tool Healthcarefinder.co.nz.

Benefits for Southern Cross members

It's easy. The AP organises prior approval for the member's healthcare service and claims on their behalf

It keeps future premiums more affordable by helping us to manage the cost of claims

Agreed prices mean that, in most cases, members know up-front how much, if anything, their contribution will be

We encourage members to seek referral to an AP to help moderate claims costs in the long term. In all Southern Cross plans (apart from UltraCare), some services are AP-only