FAQ

Please contact us for additional ingredient information on seasonal and monthly specials. All products are made on the same machinery and may contain traces of soy, dairy, eggs, and nuts. Didn’t find your question or answer here? Email us your inquiry!

By the time your confections arrive to you or are purchased at our Ferry Building or Little Nib stores, they are at their peak freshness. Our products are best if consumed immediately as they do not include preservatives, artificial flavors, or compounds. If you will not be consuming them right away, please use the storage guidelines below for unopened confections. For best results, store confections at or just below room temperature in an odor-free environment. Refrigeration is not recommended. Storage outside these parameters will alter the guidelines below.

Serve Recchiuti Confections at room temperature. This brings out the full character and bouquet of each chocolate. We recommend pairing with still spring water.

What is the best way to toast Recchiuti Marshmallows?

The Vanilla Bean Marshmallows in the S'mores Kit are meringue-like and caramelize very quickly. To prevent burning, please watch the marshmallows closely; refrain from placing too close to the heat source if broiling. Enjoy!

Can I microwave your sauce jars?

There is foil on the jar labels which cannot be heated in the microwave. Additionally, repeated heating and cooling of the sauce is not advised. We recommend spooning the sauce into a microwavable bowl and heating only what you plan to serve.

Why can you not offer Key Lime Pears all year around?

We use unripened pears in the Key Lime box. Unlike apples, a ripe pear will dissolve in the key lime juice while soaking and prohibiting the best quality or yield to fulfill demand. Our Key Lime Apples are available for purchase all year.

Do you use certified Fair Trade chocolate?

Not at this time.

Are any Recchiuti products certified organic?

Not at this time.

Are any Recchiuti products certified kosher?

All of our products are kosher except for S’mores Kit, S’mores Bites, and Marshmallows (which contain gelatin), but none of our products are certified kosher.

Ingredients + Allergens

Do you make anything that is low in sugar or sugar-free?

Our Bittersweet Bar is only 15% sugar and our Feve Bar is less than 15% sugar. However, we do not make anything that is sugar-free.

All our truffle and caramel products contain invert sugar (invert sugar is a stable sugar syrup made from sucrose that has been treated to break it down into its two simple sugars, glucose and fructose).

Our gluten-containing products are: Dark Milk Malted Revolutions, Honeycomb Malt (all the other truffles are fair game!), Sundae Kits, Peanut Butter Pearls, Fudge Brownies, Dark Chocolate Graham Crackers, and S'mores Kits and Bites. All products are made on the same machinery and may contain traces of soy, dairy, eggs, and nuts. Please contact us for additional ingredient information on seasonal and monthly specials, including baked goods.

Do any of your products contain alcohol?

In general, our products do not contain alcohol, though a select few pieces do. Of these, the Star Anise Pink Peppercorn, Sur de Lago, Kona Coffee all contain about or less than 1% of alcohol in the finished piece, as most of it is cooked out. Our Champagne Truffle and Raspberry Truffle contain a slightly greater percentage of alcohol (less than 10%) in the finished products as it is added in later in the production process. Cheers!

What are those black specks in Recchiuti marshmallows?

Those are vanilla bean seeds from the whole vanilla bean pod.

Which chocolate manufacturers/suppliers do you use in Recchiuti chocolates?

All of our truffles and chocolate products contain soy lethicin, an emulsifier included in the bulk chocolate we use from our manufacturers. The items that do not contain soy are our Pâtes de Fruits and our Marshmallows. Please keep in mind that all products are made on the same machinery and may contain traces of soy, dairy, eggs, and nuts.

Do you have nutritional info/labels for your products?

Due to the size of our business, our seasonal and monthly special products are exempt from FDA requirements for nutritional labeling. We are, however, in the process of lab testing and adding nutritional information to all of our products (to be completed towards the end of 2016). Please contact us for more information or with any specific questions.

What does “% cacao” mean? What are the cacao percentages of your bars? Why aren’t they listed on the packaging?

This percentage indicates how sweet a chocolate is. Technically, it refers to the amount, by weight, of cacao bean plus cocoa butter in chocolate. The remaining weight is mostly sugar, so lower percentages = sweeter chocolate. We usually omit the percentage of cacao in our descriptions or packaging in favor of keeping the focus on the bar’s flavor profiles. Of course, we know how frequently this question is asked, so below you will find a listing of the percentage cacao content for all of our chocolate bars:

Bittersweet and Fève Bars: Our bittersweet chocolate blend with a cacao percentage in the high 70s

Certainly! If you’re local to the San Francisco Bay Area, we invite you to visit our Ferry Building store, where you can create custom assortments on-site with the help of our delightful Ferry Building team.

For shipping, we offer customization for amenity boxes with a minimum order of 20 boxes (regardless of size). Please contact our equally delightful Concierge team for details.

Can I buy bulk dragées for my wedding/event?

We unfortunately do not sell our dragees in bulk.

Do you ship to Canada or overseas?

While we love our international friends, we can only ship internationally if you use your own FedEx or UPS account (please note that additional handling fees will apply). To place an order for international delivery or an order within the United States but using a credit card tied to a foreign address, please contact our Concierge for assistance. Merci!

What is your return policy?

Our goal at Recchiuti Confections is to completely satisfy all customers. We stand behind everything we make and guarantee that our chocolates leave our facility in peak condition. Due to the perishable nature of our product, we are unable to provide refunds or exchanges for items that are not damaged or defective. (For non-perishable items, we will provide refunds or exchanges for all items.) If, for some reason, you receive a damaged or defective item, please contact us immediately.

For items purchased online: We are happy to send you replacement items or to refund the original purchase price (excluding shipping). We cannot be held responsible for the following: delays caused by weather, mechanical failure or other acts beyond our control, incorrect or incomplete addresses input by the purchaser on the original web order. If you would like for FedEx to require a signature for delivery, please select this during checkout. Contact us at: customerservice@recchiuti.com or 415-826-2868 or 800-500-3396

For items purchased at our Ferry Building or Little Nib stores: We are happy to provide a replacement item or refund (with original receipt) for damaged or defective items. If possible, please return the remainder of the product in its original packaging. We cannot be held responsible for items which are not shipped by us. Contact us at: fbmstore@recchiuti.com or 415-834-9494

I’m a broker/distributor and am interested in partnering!

Thank you for your interest in working with Recchiuti Confections; we are always interested in exploring new opportunities for partnerships. Please visit our Wholesale page on our site or email us at wholesale@recchiuti.com for more information.

I'm interested in wholesaling Recchiuti!

Please visit our Wholesale page on our site or email us at wholesale@recchiuti.com for more information.

Do you offer discounts for non-profit organizations?

Yes, we’d love to learn more your non-profit organization and extend a discount. Please contact our Concierge for more information on our criteria.

Do you gift-wrap?

While we don’t provide gift-wrapping services, you can add ribbon and a gift note to your order.

Where can I submit requests for donations?

We are proud to support Creativity Explored, Meals on Wheels, Scholarmatch, and Share Our Strength with annual donations. Additionally, we are involved in annual events at the Ferry Building Marketplace, including Food from the Heart and The Harvest Festival that benefit Slow Food, CUESA and CCOF. While we would love to support all charitable efforts, our donation budget is allocated entirely to these organizations.

Where will Michael Recchiuti appear next?

If you'd like to see Michael in action, head on over to thelabcafesf.com to see what he and Jacky are cooking up for their next Taste Project, or stop by in Dogpatch for our “pop-ins” at theLab!

Will Michael Recchiuti sign my copy of Chocolate Obsession?

Every copy of Chocolate Obsession you order from Recchiuti Confections is personally signed by Michael. If you’d like him to inscribe something extra, just make a note of it in the Gift Message section on the checkout page. Please note that this may delay shipping by up to two weeks.

Do you offer tours of your factory? Are you Willy Wonka?!

As a small, artisan manufacturer, we unfortunately do not offer tours of our kitchens at this time. Our kitchens are active work facilities, and we do not have the space or credentials to host tours. However, If you'd like to see Michael in action, head on over to thelabcafesf.com to see what he and Jacky are cooking up for their next Taste Project, or stop by in Dogpatch for our “pop-ins” at theLab!

How can I learn more about working for Recchiuti Confections?

We are always looking for enthusiastic and qualified individuals to join our team. Please send your cover letter and resume to hr@recchiuti.com. We will contact you if we have an opening that matches your experience and interests.

Can I take signature service off my order? Can I add one?

Absolutely! If signature service was added in error or you would like to add it to an order, please contact our Concierge service as soon as possible and we would be more than happy to take care of it for you. Please note that there is a $3.50 charge for the signature service.

I received a lovely gift of chocolates, but there’s no card and I don’t know who it’s from?

No problem; our concierge would be more than happy to look up the sender for you. If possible, please retain the shipping label as that will help us identify who sent you the gift.

Can I use my retail VIP program discount for online orders?

Our loyalty program is an in-store program that doesn’t apply to orders placed over the phone or online.