NOTE: Please send returns ONLY to the above location, in Menlo Park, CA.

Please follow these instructions when returning an item:

Please include name, address, and phone number.

Please list the items(s) that you are returning on the invoice or separate sheet of paper and note the reason.

Pack and seal your return securely, in the original package if possible, and include all of the return information.

Replacements and exchanges are not supported; customers can return their original order for a refund and create a new order for the replacement.

Alys Grace® fulfills orders from both stock in our retail stores and merchandise that we have sent to Amazon.com to warehouse and fulfill on our behalf.

Orders fulfilled from our retail store inventory are shipped Monday through Friday. Please allow 2-3 business days for order processing in addition to transit time of the shipping method you have selected.

If you need expedited shipping or processing, please email us at web-orders@alysgrace.com. We can verify item availability and confirm shipping times.

Method

Rate

Transit Time

Standard Ground (Contiguous US only) over $150*

FREE

3-5 business days

Standard Ground (Contiguous US only) under $150

$10

3-5 business days

Expedited (Contiguous US only)

$15

2-3 business days

*Free shipping does not apply to items in the Shoes and Handbags category due to their bulky size and weight.