At True North, healthcare IT services are in our DNA. It’s been a part of who we are since our inception, and it’s one of the reasons why hundreds of hospitals and practices have come to trust and rely on us to ensure their healthcare delivery remains agile, efficient and resilient.

Our Managed Healthcare IT Services

Healthcare IT Company That Transforms Your Care Delivery

We believe your energies are better served helping patients rather than running an IT department. That’s why we offer a comprehensive set of managed healthcare IT services that will support your medical practice as you deliver outcomes across the careflow.

True North’s portfolio of IT services for healthcare companies allows you to operate more efficiently while controlling costs. See to the integrity and security of your medical records while ensuring you always have access to your files in a timely manner with maximum network uptime.

From basic remote helpdesk and monitoring services, to full-service white-glove vCIO IT maturity roadmapping and periodic onsite visits for proactive upgrades and optimizations, True North provides the industry’s best healthcare IT support services.

Why You Should Outsource Your Healthcare IT Support to Us

Your patients depend on 100% uptime. With cloud computing, e-Health, and EHR increasingly prevalent, an IT outage could cripple your physician’s ability to deliver services. Ensuring your staff has access to information when they need it means having an overcapacity of internal IT resources on call at all times.

On average, we reduce IT incidents and issues by 60% after just 4 months, and we are fully compliant with HIPAA, ISO 9001, ISO 27001, PCI DSS Certified and CMMi Level 3 Accredited.

We offer three tiers of healthcare IT services to help meet the needs and budgetary constraints of your hospital or clinic:

trueGUIDANCE is our entry level Managed IT for healthcare and medical facilities. You’ll receive 24/7 remote IT support, ongoing network monitoring and optimization, automated escalation and response of IT issues to our internal engineers, and access to our healthcare IT consultants for professional services.

If your internal IT teams need support and augmentation to help maximize the capacity of your IT staffing resources, trueGUIDANCE is the best choice.

Tier 2 – trueNAVIGATE: Co-Managed IT Service

Our trueNAVIGATE package was custom built to meet the needs of clients who have some existing IT staff, but need a partner to help manage and improve their tools and service levels.

trueNAVIGATE lets you take advantage of our expertise to improve your IT with long term roadmapping and proactive onsite visits to co-create value and augment your systems over time. trueNAVIGATE expands on the services of Tier 1, and includes:

Centralized Services (24/7 protection)

Anti-Virus, Anti-Malware & Anti-SPAM protection

Automated Patching, Monitoring & Alerts

Infrastructure & Multi-Device Support

24/7 Remote Support

Break/Fix Vendor Management

Simple MACD’s

Proactive event triage

Network Administration

Documentation, licensing, and warranty management

Technology Reviews, Assessments & IT Maturity Planning

Solutions recommendations

IT business reviews

Professional Services

Project assessments, proposal & Project Management services

Client account management

Tier 3 – trueCOMMAND: Fully-Managed IT Service

The trueCOMMAND package was custom built for our healthcare clients who do not have in-house IT and need a fully managed service offering.

TrueCOMMAND builds off the services offered in Tier 2, and includes a full time team of True North healthcare IT technicians on staff to deliver total IT planning, implementation, augmentation, and maintenance.

With trueCOMMAND, True North takes the wheel, while not relinquishing your command of IT resources. We map your IT maturity path, maintain and augment your systems, and implement upgrades with comprehensive reporting along the way.

How our Healthcare IT Support Services Help Your Practice

In today’s healthcare environment, your patients expect to have more access to your physicians than ever before. Patients increasingly want online tools to be able to check information, book appointments, and look at test results. Fulfilling these needs require complex technological solutions that must undergo regular maintenance.

Our healthcare IT support services are the perfect way to ensure your platforms are all running smoothly, all the time. Control costs, increase security, and enjoy a continually updated and optimized computing environment for maximum efficiency.

We’ll take away the burden of managing your systems so that you can focus your attention on delivering health care.

Protecting your healthcare data is a sacred trust, and True North provides an unparalleled level of security. Enjoy the peace of mind that comes with knowing your data is secure and safely stored.

We offer comprehensive backup and recovery solutions on our cloud servers, ensuring that you’ll never lose vital data in the event of a hardware failure.

And your data’s physical security at our secure data centers will never be in question, thanks to processes in place such as video surveillance, key card and biometric access, and locked server cabinets to prevent unauthorized access.

At True North, our medical IT solutions encompass the full range of healthcare requirements. From Healthcare IT consulting services through to secure, optimized implementation, we have the experience to help your practice thrive. Contact us to find out why our clients see a dramatic EMR performance increase from our tailored cloud built with EMR hosting in mind.

The IT Support & Consulting Services Leading Healthcare Providers Trust

Healthcare technology is always changing, and it’s critical that you partner with a trusted healthcare IT company to stay ahead of the curve. True North healthcare IT company delivers industry-leading healthcare IT services to empower your facility to deliver outstanding service while reducing downtime and cost inefficiencies.

When you work with our healthcare IT consultants, you’ll remove the tedium of IT issues and be able to focus on delivering outstanding patient care. Contact us today to learn how you benefit from our healthcare IT services.

Our Partners

Our company has benefited greatly from True North's IT expertise and world-class support. Since making the switch to True North we have achieved improved network stability and increased our security. Their knowledge in IT business strategy and project implementation is vastly superior to our previous IT provider.

Mark Anderson, Manager, Building Changes

Technology is never trouble free, but with their expertise in cloud services, high level tech support, and custom applications, True North has delivered time and again. They’ve been a great investment for us.

Kristie Howard, Overlake Internal Med

With their ability take on large-scale projects on short notice, True North’s cloud, implementation and dependable support services have been a huge boost for us, providing stability by addressing our many-layered IT needs.

True North ITG Inc is excellent It service who can help you about any IT solution. I did not find any good IT solution company like this. They can help you 24 hours in 365 days. Their experts are really good.