Please show us some images, Shapeways quality standards have not lowered. Your images will help us assess what happened to make your print not come out as desired, and help us figure out how to fix it.

I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate

This drawing shows two parts, glasses frames and temple.
The hinge has a hole 2.4mm in diameter. The picture shows that the hole in the frame on the left is open, but the holes in the temple and right frame are completely blocked.

Is it just trapped powder? Some times with WSF, holes can get clogged with powder, and only need a little push with a paper clip or any other object that can fit in there. If it is indeed fused powder, I'd email service@shapeways.com as your hole is large enough to not get closed.

[Updated on: Fri, 03 August 2012 19:45 UTC]

I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate