CEC Service Consultant

Country, State and City
CA-ON-Toronto

Job ID

2018-1750

Location Name

Parkway Honda

Category

Customer Service/Support

Overview

Parkway Honda, a division within Weins Canada Inc is currently seeking a motivated individual to join their busy Customer Experience Centre in the service department. Weins Canada Inc. has built a reputation for success becoming one of the country's largest automotive groups that takes pride in 13 dealerships.

Tools for success that include: ongoing training and management support

Vehicle Purchase Program

Parts & Service Discounts and much more

Responsibilities

Handle all incoming customer appointment inquiries quickly and accurately (telephone and by email)

Electronically schedule service appointments for the Assistant Service Managers, distributing work evenly unless otherwise directed by management

Generate appointment list on a daily basis. Follow up on no-show appointments

Respond to customer concerns and requests that have been received through the Dealer Voice System

Perform any other administrative tasks as directed by management

Qualifications

At least 1-year experience in customer service - your phone manner and etiquette set you apart from others (you are friendly, personable, accomodating and calm at all times - especially in a fast paced environment)

Courteous and professional at all times - driven to meet and exceed our guest's expectations

You have exceptional communication skills, both verbally and in writing

Strong organizational skills with a detail-oriented focus

Strong working knowledge of Microsoft Office

Exceptional work ethic, along with a positive outlook and commitment to providing exceptional service

Accommodation will be provided in all parts of our recruitment process as required under AODA. Please advise us in advance if you require accommodation.We thank all applicants for their interest in advance.