iPhone 4S' Mail's unread e-mail attachments, but where?

I am helping a client with his old iPhone 4S' Mail that shows three/3
unread e-mail attachments. So far, he was unable to find them and even
tried to delete some unwanted e-mails and read all his e-mail
attachments, but Mail still showed 3/three. We tried upgrading iOS
v7.1.2 to v8.1.2, but that didn't fix it. We also tried marking all
(about ten/10) e-mails with attachments as unread (were already read)
and then read, but that did not help.

What could be the problem? From a quick Google search, it seems like it
could be a server problem? My client uses both POP3 and IMAP with two
different e-mail addresses and providers (USC's Office 365 [IMAP] and
EarthLink's e-mail service [POP3 and SMTP].

There is no concept of an e-mail _attachment_ being unread, so what do
you actually mean?

Are you perhaps referred to the red badge on the Mail app showing the
number "3"? If so, that refers to unread messages, nothing to do with
attachments.

Click to expand...

In the mailboxes, it shows 3 unread attachments. It's not red color.
It's blue color. Hmm, maybe I need to take a screen capture of it which
I need to figure out how to do it.
--
"The antics begin!" --SimAnt Game
/\___/\ Ant(Dude) @ http://antfarm.ma.cx (Personal Web Site)
/ /\ /\ \ Ant's Quality Foraged Links: http://aqfl.net
| |o o| |
\ _ / If crediting, then use Ant nickname and AQFL URL/link.
( ) If e-mailing, then axe ANT from its address if needed.
A song (i/wa)s playing on this computer: Mark 'Oh - Words (Radio)

Yeah, I did that earlier and foundhttp://support.apple.com/en-us/HT200289 ... However, I had to wait for
tech illiterate user to do it and e-mail me a screen shot to share with
you guys: http://i.imgur.com/2ymPPhE.gif ... I hope this explains the
issue better.
--
"Ants can attack with a grain of rice." --a Malagasy Proverb
/\___/\ Ant(Dude) @ http://antfarm.ma.cx (Personal Web Site)
/ /\ /\ \ Ant's Quality Foraged Links: http://aqfl.net
| |o o| |
\ _ / If crediting, then use Ant nickname and AQFL URL/link.
( ) If e-mailing, then axe ANT from its address if needed.
Ant is currently not listening to any songs on this computer.

That is an optional smart mailbox which simply lists all messages which
have attachments, in any mailbox for any account, as a means of quickly
locating messages which have attachments. It is not indicating they are
unread.

If you go into the Attachments mailbox, and tap on one of the messages
to read it, you can find out where it is located by tapping the folder
icon at the bottom, which shows the account name in the process of
asking you where you want to move the message. It also shows the current
mailbox greyed out. (Note there may be some others like Drafts which
will also be greyed out, because it won't let you move a received
message to Drafts.)

My phone does not have that category you have circled in the image even
though I have messages with attachments still sitting in my Inbox.

Click to expand...

It is an optional smart mailbox. You can enable it by going to the top
level Mailboxes list, tapping Edit (top right corner) then enabling the
Attachments mailboxes (there are lots of others there as well).

That is an optional smart mailbox which simply lists all messages which
have attachments, in any mailbox for any account, as a means of quickly
locating messages which have attachments. It is not indicating they are
unread.

If you go into the Attachments mailbox, and tap on one of the messages
to read it, you can find out where it is located by tapping the folder
icon at the bottom, which shows the account name in the process of
asking you where you want to move the message. It also shows the current
mailbox greyed out. (Note there may be some others like Drafts which
will also be greyed out, because it won't let you move a received
message to Drafts.)

Click to expand...

Interesting. I remember my client deleted several e-mails with their
attachments, but that "3" number value never changed. Hmm! I'll pass
this e-mail to him as a FYI.
--
"When an ant gets wings, it loses its head." --Bosnian Proverb
/\___/\ Ant(Dude) @ http://antfarm.ma.cx (Personal Web Site)
/ /\ /\ \ Ant's Quality Foraged Links: http://aqfl.net
| |o o| |
\ _ / If crediting, then use Ant nickname and AQFL URL/link.
( ) If e-mailing, then axe ANT from its address if needed.
Ant is currently not listening to any songs on this computer.

He deleted it or move it into the trash? If he hasn't emptied the
trash, it's not deleted.

Click to expand...

Ooh, good point on the empty trash part. I'll forward this newsgroup
post to him. Stay tuned and thanks.
--
"An ant on the move does more than a dozing ox." --Mexican Proverb
/\___/\ Ant(Dude) @ http://antfarm.ma.cx (Personal Web Site)
/ /\ /\ \ Ant's Quality Foraged Links: http://aqfl.net
| |o o| |
\ _ / If crediting, then use Ant nickname and AQFL URL/link.
( ) If e-mailing, then axe ANT from its address if needed.
Ant is currently not listening to any songs on this computer.

It is an optional smart mailbox. You can enable it by going to the top
level Mailboxes list, tapping Edit (top right corner) then enabling
the Attachments mailboxes (there are lots of others there as well).

Click to expand...

Thanks for the tip.

Since you know more than the average iPhone user can you tell me how to
get rid of the two folders in my Trash? There is a RSS Feeds and
Conversation History in Trash and I can't delete them. There is also a
Conversation History at the same level as the Inbox/Sent/Outbox etc.
This is all in my MS Exchange account. I have deleted them from my
laptop Outlook and emptied the Trash, but they remain on the iPhone.

Since you know more than the average iPhone user can you tell me how to
get rid of the two folders in my Trash? There is a RSS Feeds and
Conversation History in Trash and I can't delete them. There is also a
Conversation History at the same level as the Inbox/Sent/Outbox etc.
This is all in my MS Exchange account. I have deleted them from my
laptop Outlook and emptied the Trash, but they remain on the iPhone.

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