Total Business Solutions from Profile...

WELCOME to The Profile Group of companies. No matter what line of business you are in, with increasingly demanding and global marketplaces, you will need effective business management and IT systems to enable you to remain competitive and profitable. Profile can help you. We provide
hardware,
software,
networking,
consultancy,
training,
maintenance and
support services of the highest quality, which will constitute a total business solution for your organisation...

ProspectSoft Web Solutions

Overview

ProspectSoft Web Solutions provide the ideal tool to help your business become more visible on the World Wide Web, and provides the ideal platform for growing your business on the internet. Solutions range from simple content management, to a fully integrated online store complete with secure customer portals.

E-Commerce
With over 24.9 million active online shoppers in the UK alone, there has never been a better time to start selling your products on the internet. E-Commerce solutions provide full control of your online store, simplifying maintenance and integrating to your back office accounting system; enabling customer-specific special pricing, purchases on account, and more.

Advanced E-Commerce
Advanced E-Commerce builds on standard E-Commerce, and allows customers to build a unique "My Store" solution through a secure online portal. Customers can build their own product groups and cost centres, then assign spend limits as required

Email Marketing
The email marketing suite allows full control over your E-Marketing campaigns, integrating campaign data from your CRM system. Create instant HTML emails directly from a CRM mailmerge: including current special offers with customer-specific pricing, track click-throughs and log responses in the CRM database.

Search Engine Optimisation
ProspectSoft Web Solutions make it easy to update your website content regularly, while on-site SEO elements are taken care of by the content management system.

Content Management
ProspectSoft Content Management system makes creating new pages and editing content fast and easy. With an easy-to-use point and click interface using a system of user-defined content placeholders pages can be created within a matter of minutes. Authority levels can then be set, streamlining content publishing and authorisation.

ProspectSoft CMS also allows a range of other functionality, including breadcrumb navigation, dynamic menus and HTTPS support for secure certificates. Find out more about CMS version 3 in the more information box on the left.

Secure Client Portals and Document Sharing
Secure client portals allows customers to access sensitive information online, such as order and delivery status. Secure payments can also be taken, with orders confirmed directly into the back-office accounting system.

Through a secure portal, documents can be shared and version tracked with customers, partners, suppliers, and any other relevant parties.

Customer Service Management
Online Help Desk allows you to manage every aspect of customer support, ranging to simply tracking customer problems and queries, to logging problems against specific inventory items at the customer's site. Customers can also search FAQs, browse previously resolved problems, and even log a new problem directly into your CRM system.

Once armed with your business aims and budget allowances we will recommend the solution options most suitable for you. If you would like further information on ProspectSoft, please download the the PDFs from the More Information box on the left, or contact us.

Project Management from Profile

Overview

We understand the needs of our customers for reduced project costs without affecting the quality in the delivery of projects. Over the years we have developed an implementation method that reduces the installation time required for a project, without compromising the necessary disciplines and controls. This means lower project costs and thus cost of ownership, reduced business disruption and a much faster return on investment for our customers.

Implementation Steps

Project Planning Meeting (PPM)

In this initial meeting the scope, objectives and responsibilities are set. The project plan is discussed and finalised.

Bespoke Development

If your software project needs any bespoke development, it will be designed, discussed and signed off within the sales process which allows for the developers to complete the bespoke before your software installation allowing for a cohesive project.

System Setup and Testing

The software is set up and comprehensively tested to ensure the solution will be able to meet your company's needs and processes.

Data Migration

For many of our clients, data migration is crucial to the continuation of their business processes so we will we migrate the data from the legacy system into your new solution with Profile. Customers can add a great deal of value to the project by filtering and cleansing data prior to it being imported. On most installations, this will overlap with setup and testing.

User Training

Your project manager will train the users for the role and processes that they perform. This is as close to go live as possible so that the experience is fresh.

Go Live Support

This is normally the critical time for the project and when our customers need the most support. The consultant will be on site when the system goes live to address any issues that arise and deal with them directly. This includes modifying reports, changing permissions, modifying processes and forms as well as supporting users with their normal day-to-day activities on the new system. This will continue until the project is smoothly handed over to the SystemCare Team.

Post Implementation Audit (PIA)

Your project manager will return to site at a time suitable to yourselves to discuss the implementation. This gives you the opportunity to feedback freely and to discuss further possibilities in the management of your system infrastructure.

Post Implementation Support

At Profile, we want to ensure your business and employees have all the support for your new business solutions. Alongside your normal support contracts, we can also provide tailored services such as Managed Service Days to give regular check ups. We understand that every company has their individual needs, so please feel free to discuss these with our Account Management team on 08000 195 101. We also send out monthly newsletters to keep you up to date with the latest news and we use Twitter to make sure you keep up to date with the latest technological information.

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