I've had t-mobile on an iPhone 5C for about three years and in that time the international service was consistently great; it would always automatically connect in a new country. However, while I was in Thailand over the summer it randomly stopped working and all I would see is "no signal". The same thing happened in Malaysia and Singapore, where I had just been a couple weeks earlier and knew it can work there. I have not travelled internationally since then, but just arrived in London where still the same problem is happening and I see "no signal". I have used the same phone while in the US this whole time and have not had any disruptions with my US service or ability to get a signal. I've tried restarting the phone, reseting, picking carriers instead of having it automatically pick up, etc. but nothing has worked. Any ideas what the problem could be?

Hey there! I know this might not be the easiest thing while traveling, especially if you're having device trouble, but I wanted to check in and see if you'd had a chance to look over Lauren's questions above. We'd love to know a little more about what's going on! Hope you're having a good trip otherwise, and thanks for reaching out here!

Happy Tuesday! Just wanted to check in here and see how things were going for you! I hope this was resolved, but if you're still travelling and having trouble connecting, please let us know a little bit more about what's happening so that we can help! Thank you.