Bushfire information

Information for customers impacted by the recent bushfires

Our thoughts are with our customers, families and friends who are affected by the recent South Australian and Victorian bushfires.

If you have been affected by bushfires, it is possible that natural gas and electricity supplies have been interrupted by the distribution businesses in some areas, due to either damage or safety concerns. Your gas and electricity distributors will have the most up-to-date information on energy supply interruptions and advice for restoring supply to bushfire affected houses and other buildings. Please see the contact details at the bottom of this page.

Customers with solar PV panels should contact a licensed solar electrician if the panels have been heat affected, covered in ash, or otherwise damaged.

For our LPG customers, please see the following link for bushfire safety advice or call us on 13 35 74. Origin urges customers to ensure that all LPG gas appliances, components, supply cylinders or tanks affected by bushfires are checked by a competent and qualified gas fitter prior to the gas supply being turned on again.

If you have any Origin account enquiries or require financial hardship assistance, please call us on 13 24 61 and we’ll be happy to help.