Upon receipt, please inspect your package and notify us of any damages or defects within 72 hours for a refund of merchandise value or exchange. All shipments must be accepted even if there is noticeable damage to the box. Please email Houzz customer support immediately and share the following information: 1. Digital snapshots of the damaged product and also the packaging/box so that we can understand how the damage happened. All images are mandatory for processing a damage claim. 2. Share with us the reason for return as it relates to shipping damages or manufacturing defect. Any additional details that may help us understand the problem are also helpful. In certain instances, we may request a furniture repair medic to come to you and repair the damages in the comfort of your own home. If the damages are beyond repair, we will ship out a replacement item immediately or credit you for the merchandise. Please allow up to 2 weeks for a replacement of in stock items.

On non damaged/defective merchandise, returns are accepted within 5 days with a 25% restocking fee. Item must be packaged and received into our warehouse in exact original salable condition to receive credit. Customer must incur original outbound shipping costs and own inbound shipping costs back to us. Please submit a ticket to Houzz to obtain an RMA number and address for return.