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1 Important changes to your NS&I Fixed Interest Savings Certificates Read this to find out how they will affect you Please also read the separate Key features leaflet, which includes the terms and conditions 1

2 Why we re changing Fixed Interest Savings Certificates NS&I has looked after the nation s savings for over 150 years, and now over 26 million people trust us with their money. As well as offering you a secure home for your savings, we will always aim to deal with you in a straightforward and honest way. Like any other organisation, we have to move with the times. So we re modernising our systems and encouraging our customers to deal with us directly online, by phone and by post. We re also simplifying our range of accounts and investments to make them more consistent and easier to understand. As part of these plans we re making changes to Fixed Interest Savings Certificates. 2

3 Why you need to read this leaflet You have a Fixed Interest Savings Certificate that s about to mature. We re making changes to this investment, so if you renew your Certificate for another term it will work differently. You ll need to understand the new features of the investment before you decide what to do next. So please read this leaflet and the enclosed terms and conditions. And if you have any questions, we re here to help. What s new? The changes at a glance Financial changes penalty for cashing in early minimum balance of 100 single annual rate of interest for each Issue Looking after your investment fewer options when your investment matures annual statements to help you keep track new online and phone service Rules for investors joint investors can combine their investment allowance minimum age 16 for new and renewed investments Changes to to NS&I NS&I Fixed Fixed Interest Savings Certificates 3 3

4 About NS&I Fixed Interest Savings Certificates Fixed Interest Savings Certificates are lump sum investments for a set period of time called a term. For the length of the term you invest in, they earn interest at rates that are guaranteed from the outset. The guaranteed interest gives you the peace of mind of knowing how much your investment will be worth at the end of the term. The returns from Fixed Interest Savings Certificates are tax-free. This means that you won t have to pay any UK Income Tax or Capital Gains Tax on the interest you earn. 100% security for your money NS&I is backed by HM Treasury Our commitment to you In offering Fixed Interest Savings Certificates to you, we re making a commitment to pay you guaranteed rates of interest for the whole of the term you choose to invest in. Your commitment to us In return, we ask you to keep your money invested with us for the whole of your chosen term. However, we appreciate this may not always be possible and you may need the money before the end of the term. So with our Fixed Interest Savings Certificates you can cash in your money early, but there is a penalty for doing so. 4

5 Check what the changes mean for you Cashing in early before your Certificate reaches its maturity date You ll have to pay a penalty equivalent to 90 days interest on the amount cashed in. So before you renew your investment, consider if you may need to cash in early. This may not be the right investment for you if you do. Keeping track of your money We ll send you a statement each year to help you see how much interest you ve earned. Interest will be paid at one flat rate so it s easier to check. Investments held by children You now have to be 16 or over to buy or renew Savings Certificates. An existing Certificate held by a child under 16 can continue until the investment is mature. When do the changes start? The changes only apply to the Certificate we are writing to you about if you decide to renew it when it matures. If you have several Certificates bought at different times, the maturity dates will be different. They will carry on as normal for the time being we ll write to you shortly before each one matures to let you know when it s changing. Owning a Certificate in joint names You can now combine your full allowance and invest up to 30,000 in each Issue (when on sale) in joint names. (This applies to new investments only.) And, if you both agree, either of you will be able to take money out and close the investment independently. Pages 3 and 5 give you a brief summary of the changes. Please read the rest of this leaflet for full details. 5

6 Financial changes Penalty for cashing in early To get the full return from your Fixed Interest Savings Certificates, you will need to keep your money invested for the whole of your chosen term. You can cash in your Certificate at the end of its term with no notice and no penalty. If you do need access to your money before the end of the term, you can cash in all or part of your Certificate early, but we will deduct a penalty from your payment. The penalty will be equivalent to 90 days interest on the amount you cash in. Bear in mind that if you cash in all of your Certificate within 90 days of renewing, you will get back less than your renewal value. The penalty for cashing in early will apply to the Certificate we are writing to you about if you decide to renew it for a further term. If you decide to cash in this Certificate now, there is no penalty. Minimum balance of 100 If you cash in part of your Certificate, you ll need to keep at least 100 invested for the Certificate to remain open. The penalty for cashing in early will apply to the Certificate we are writing to you about if you decide to renew it for a further term. How your interest is calculated As mentioned earlier, Fixed Interest Savings Certificates earn interest at rates that are guaranteed for the length of the term you invest in. Up until now, we have quoted an overall annual compound rate of interest for each Issue of Savings Certificates, but it s been made up of individual annual rates that start lower and increase each year for the length of the term. For all new and renewed Savings Certificates starting on or after 20 September 2012, we will pay a guaranteed rate of interest that stays the same for the length of the term. 6

7 Example Here is an illustration comparing the previous and new ways that we pay interest, using an example overall annual compound rate of 2.25%: Year 1 Year 2 Year 3 Year 4 Year 5 5-year Certificate starting before 20 September 2012, paying an overall annual compound rate of 2.25% 1.85% 1.95% 2.15% 2.45% 2.86% 5-year Certificate starting on or after 20 September 2012, paying an overall annual compound rate of 2.25% 2.25% 2.25% 2.25% 2.25% 2.25% The previous way of paying interest where the annual rates started low and increased each year during the term was designed to encourage customers to hold their investment for the whole term. Now we re paying a single rate of interest throughout the term and charging a penalty for cashing in early (see page 6). Also, we will now always calculate daily interest by using 1/365th of the annual rate, even in a leap year. 7

8 Looking after your investment Your options when your investment matures We want to make sure you have enough time to make a decision, so we will now write to you 30 days before your Certificate matures. If you ve had maturing Fixed Interest Savings Certificates before, you ll notice that there aren t as many choices now. You used to be able to switch to Indexlinked Savings Certificates without affecting your investment allowance for any new Issues of these Certificates that may be on sale. You can no longer do this. If you decide to renew your investment, you ll be making a commitment to keep your money with us for the whole of your chosen term. (If you can t make this commitment, this may not be the right investment for you.) Your renewed investment will then work as described in this leaflet. Please also read the separate Key features leaflet, which includes the terms and conditions. What if I do nothing? If we don t hear from you before the maturity date, we ll automatically renew your investment for another term of the same length. If you then decide to cash in this new investment early, a penalty will apply see page 6. If you don t want this to happen, make sure you reply to us before the maturity date. If your Certificate automatically renews and this is not what you want, you can cash it in up to 30 days after the renewal date with no penalty. Your record of investing We ve designed a new investment record that looks different from the certificate of investment you ve had before. We ll explain this in more detail if you decide to renew your Savings Certificate. Keeping track of your investment We ll send you an annual statement for each Certificate you have, showing its value and how much interest you ve earned. We ll do this shortly after each anniversary date. Cashing in how we ll pay you We ll pay the money directly into your bank account when you cash in any new or renewed Certificates starting on or after 20 September It s a fast and secure way of receiving your money. We ll ask you to give us details of your bank account so we can keep this securely on our records. You can change the account you want us to pay into at any time. 8

9 Quick, easy and secure ways to keep track of your money For some time you ve been able to buy Certificates online and by phone. We ve now extended our service. You can now manage your Fixed Interest Savings Certificates, and most other NS&I accounts and investments, online and by phone. It s a secure and convenient way to keep track of your money with NS&I. Only new or renewed Certificates starting on or after 20 September 2012 can be managed online and by phone. Don t worry, any previous fixed term investments you have with us are still valid just keep your original certificates of investment for these. They won t show up online but your money is still safely held at NS&I. Keeping you and your money safe when you re online We do everything we can to keep your personal information and your money safe. That s why we ve built several levels of security for our online and phone service. You ll need a unique NS&I number and a password to log in to our secure website or make any transactions by phone. And for extra security we ll sometimes ask you additional questions to make sure it s you we re dealing with. It may seem a bit of a nuisance but we believe it helps us keep your money and personal details safe. How to register for our online and phone service. Visit nsandi.com or call us on Register and you ll be able to: keep track of your money and get valuations cash in apply to invest in new Certificates (when Issues are on sale) keep your details up to date including your address, and nominated bank accounts go paperless (available online only) Not all services are available for trustees or attorneys. 9

10 Rules for investors Joint investments Joint investors can now combine their allowance and invest up to 30,000 in each Issue (when on sale). For new Savings Certificates starting on or after 20 September 2012, you will both be able to take money out and close the investment independently. If you invested jointly before 20 September 2012, and you choose to renew the Certificate for another term of the same length, we ll still need both of you to authorise any withdrawals unless you both confirm in writing that you re happy for either investor to do so. Minimum age of 16 You must now be aged at least 16 to hold Fixed Interest Savings Certificates. From 20 September 2012, you can t buy any new Certificates, or renew existing Certificates, in the name of a child under 16. However, if you have children under 16 who currently hold Savings Certificates, you don t need to do anything yet we ll write before each Certificate matures to explain the options. Independent information about money For independent information and advice: The Money Advice Service Phone Typetalk For general information on money, tax and benefits: Directgov (click on Money, tax and benefits ) For information and advice on money matters for older people: Age UK Phone

11 What you need to do next Your Fixed Interest Savings Certificate is about to reach the end of its term, so it s time to decide what to do next. Here s a reminder of your options. To renew for a term of the same length You don t need to do anything this will happen automatically if we don t hear from you before the maturity date. To renew for a term of a different length Complete and sign the enclosed form and return it to us in the envelope provided. Make sure we receive your instructions before the maturity date. To cash in Complete and sign the enclosed form and return it to us in the envelope provided. Make sure we receive your instructions before the maturity date. Before you decide Please read all the information we ve sent you, including the letter, this leaflet, the key features and terms and conditions. And if you have any questions, just call us. We re here to help. What if I do nothing? If we don t hear from you before the maturity date, we ll automatically renew your investment for another term of the same length. If you then decide to cash in this new investment early, a penalty will apply see page 6. If you don t want this to happen, make sure you reply to us before the maturity date. If your Certificate automatically renews and this is not what you want, you can cash it in up to 30 days after the renewal date with no penalty. 11

12 We re here to help 1 Visit our website nsandi.com Call us free Our UK customer service team is available every day from 7am till midnight. Calls from mobiles and some landline providers may not be free. Calls may be recorded. Write to us National Savings and Investments Glasgow, G58 1SB Having trouble reading this leaflet? Ask us for this leaflet in Braille, audio tape/cd or large print Can t see our website? Click High contrast for a different view or click A A A for larger type Do you use a textphone? Minicom (textphone) users can call us free on NS&I 755/2012/01 Printed July 2012 National Savings and Investments is a Trade Mark of the Director of Savings

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