10 Things You May Not Know About HelloFresh
September 25, 2017

Here at HelloFresh, food is just the beginning. And dinner? Doesn’t begin to cover it.

Some of you have been in the Fresh Fam for years. Others, months. And some just days (in which case, welcome!). But because there’s been a whole lot going on here over the past year — from exciting menu updates to completely new products — we figured it wouldn’t hurt to get everyone on the same page with these 10 nuggets of HelloFresh knowledge. This way, you can make the most out of your time in the kitchen and have all the fun without any of the fuss.

1. There are 15 recipes on the menu each week.

Because “dinner” and “boring” should never be in the same sentence. Ever. And with a wide variety of chef-curated recipes to choose from every week, they don’t have to.

2. Customer favorites make a comeback every week as Hall of Fame recipes.

Because when thousands of home cooks tell us they love specific recipes, we listen. And then, we bring back one tried-and-true, all-time customer favorite on the Classic, Veggie, and Family menu once a week. Just think of ’em as the cream of the crop. The varsity team of HelloFresh. The guaranteed crowd-pleasers you can bet your taste buds on.

3. There’s even a Premium option.

Because sometimes, you want to treat yourself to an elegant recipe with a handpicked selection of premium ingredients — but you DON’T want to spend hours in the kitchen or deal with super complicated recipes. We totally get it, which is why there’s a Premium recipe every week. We’re talking pan-seared duck breast, prosciutto-wrapped chicken, balsamic-drizzled skirt steak, and even next week’s butter-basted rib-eye steak.

While these recipes are tailor-made for date night and special occasions, they’re also simple and quick enough to make on, say, your ordinary Tuesday.

Because who wants to spend hours fishing for recipes? Not us. Fortunately, the recipe archive is organized by category (quick, Hall of Fame, family friendly, easy to cook, most recent, etc) and cuisine type, so you can easily find exactly what you’re craving.

Because cooking is so much more fun when your kitchen is stocked with chef-approved essentials — from pots and pans to knives and everything in between (even tools for your budding sous chefs!). Select items are curated into kits, which means it’s easier than ever to find everything you need all in one place.

10. We’re as flexible as your lifestyle.

Because with so many different schedules and taste preferences, one standard solution just doesn’t cut it. That’s why we offer customizable weekly menus, flexible deliveries, and the option to pause or cancel anytime — although with recipes like Sweet Italian Sausages and Blistered Tomatoes over Cheesy Kale Polenta, we have a feeling you won’t want to.

Hi Beth – good question! Hellofresh has a variety of recipes – some of which are nut-free and some of which contain the allergen. Ingredients are stored in HelloFresh facilities segregated by packaging that results in protection from cross-contact. This protection is as rigorous as the handling, storage, and display segregation achieved in typical retail establishments (supermarkets, etc). Most ingredients pass through HelloFresh to the customer sealed in the packages they were received in.

Transparency is important to HelloFresh, and we make it our priority to provide as much nutrition information to our customers about every ingredient in every recipe. HelloFresh has a team of dietitians that reviews every ingredient for any of the major 8 allergens: wheat, dairy, soy, eggs, nuts, peanuts, fish, and shellfish. The dietitians then use this information to identify and disclose if any recipe contains any of these allergens. Information about any potential allergens in any recipe is then posted on the website next to the meal choice, and the specific ingredient that contains the allergen is called out.

We leave it to our customers to review the recipes each week and determine which ones best meet their dietary needs. But of course, we’re always here to help!

Our food is packaged around its peak of ripeness so it’s ready to cook when you unpack your box. You can toss any of the meat in the freezer until you’re ready to use it. We always recommend making the seafood dishes first and the produce is generally fine to leave in the fridge for up to 7 days, but we recommend checking in on the produce every day or so to be sure!`

Hi Brea – HelloFresh has a variety of meal choices each week, some of which are gluten-free. When recipes are free of these allergens, they are labeled as such. We leave it to our customers to review the recipes each week and determine which ones best meet their dietary needs. But of course, we’re always here to help!

First time Fresher here. I’m looking to order a premium meal this week (Nov 8 week) Ribeye Steak Béarnaise-
and I noticed the meal ingredients exclude the steak it seems. Does that mean the steak won’t be sent to me & I have to purchase the steak at my local grocery store?

I was very disappointed to learn your vegetarian meals aren’t truly vegetarian. From discussions with Custer service you use regular parmesan cheese (rennet from a cow). If I can’t trust you on this, how can I trust you on any other item. I have closed my account.

Hi Nick – all our cheese vendors have verified that the rennet used in the manufacture of bulk cheese is of either vegetable or microbial origin, not from a cow. Apologies for that confusion with the Customer Care Team. Please don’t hesitate to reach out if you have any questions at all.