Empower Remote Agents with Workforce Management

COVID-19 has highlighted the need for workplace flexibility as more employees work from home and are faced with other constraints such as school closures and childcare. Learn how to creatively use WFM to transition from a more rigid scheduling environment to one that is more based on your employee’s needs and situation.

Watch the video below to learn more.

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform allows for quick deployment of remote work models—and it gives our customers precise control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Customers choose Calabrio because we understand their needs and provide a best-in-class experience, from implementation to ongoing support.