Thursday, September 19, 2013

Tickled Pink with Embarrassment

I spend a fair amount of time teaching the principles of servant leadership to new managers and working with all levels of managers on implementing my leadership policies of servant leadership, reverse evaluation, and shared governance. I try very hard to practice what I preach, and I ask God for help every day. However, it is not easy to practice what you preach when it is in the area of servant leadership.

Like anyone else, I am vulnerable to stress upon occasion, and currently there is an inordinate amount of stress as we are poised for explosive growth. Right before Christmas, we reached the zenith of need for new personnel to be identified and the hiring process started and a nadir of activity. Learning the latter, I went in search of the manager of a particularly needy division and found his door locked. The associate manager told me that he was on vacation. I sort of remember approving the time off, but that was much earlier and before we knew that we would need globs of new people in January and February. I was furious that he would take vacation without having completed the hiring that needed to be done and without even bringing me up to date about it.

"Please call him in," I instructed the associate manager, "and, unfortunately, you will not be able to take vacation next week as you planned; no one can be away until we have an adequate number of personnel for the taskings that will appear right after Christmas." After that and until the manager showed up, I proceeded to take over the hiring process for one of the understaffed programs among several growing ones in this particular division, looking over the resumes and recommendations of applicants, and setting the program director about arranging interviews.

I understood from interactions after his arrival that the manager was upset, but I did not know how much until he sent me a note on Christmas Eve, telling me that he had been too distressed to attend Christmas Eve Mass with his family. I wrote back, urging him to go to Christmas Day Mass, that we could discuss issues of work at work on Monday, and that God can often put right what man has messed up. The short story is that he did go to Mass, and he said it brought him some inner peace

After everything had quieted down and we had all returned from the New Year holiday, I had a chance to talk to the associate manager about training some of the new supervisory staff brought in for some of the projects and emphasized the need to help them understand the concepts of servant leadership.

"Let me ask you a question," he said. "Do you consider your behavior last week appropriate to the servant leader model?"

When I queried what he meant, he referred to my calling in his boss from vacation and those rather difficult days between Christmas and New Year when we all had to work.

"Was there some kind of resentment about being called in from vacation?" I asked.

"No," he replied. "It was your reaction."

"Was I rude?" I am not without the capacity to be rude, never intentionally, but, you know, in a work world, things you don't want to happen do happen.

"No, you were polite," he said. "It was your body language. We could tell that you were angry with us and that made it difficult to work as effectively, well, certainly as efficiently."

I had not even realized how I had let that stress level take me over and then splash onto them. The associate manager was right; it was not a good example of servant leadership. Every day I begin my morning prayer by asking God to prevent me from harming anyone. Hm...I guess I was not listening to God that day. I wonder how many times He tried to reach me!

The conversation with the association manager reminded me of the time that 12-year-old Lizzie, having started a course in psychology at Northern Virginia Community College under a gifted student option, sat me down at the kitchen table and said, "Mom, we must talk."

"Well, for example, when you punish us you should not expect us to remember that we are being grounded or doing some other punishment. You should remember, too!"

Guilty as charged, I supposed she was right, and she left, happy that I seemed to understand the error of my ways but not at all convinced that I would be able to change. She was right on both counts.

I hope, though, with my managers that, with God's help, I can change.

Back to the associate manager, he was clearly aware of my willingness to discuss the situation with him, both from the point of view of appropriateness on my part and as an example of how managers should not handle stress. He was, though, very unlikely aware of my real emotional reaction. I was tickled pink that he was not afraid to address the issue with me, to tell me how what I had done made him feel, and to suggest how I might better have handled the situation. So, in spite of the somewhat embarrassing and uncomfortable feeling I had from not having practiced what I preached, I had something important: proof that I have indeed established an ambiance of servant leadership; otherwise he would not have presumed to correct my behavior.

Should I have had any doubt about that, the morning after came the clincher. I apologized to the manager while it just happened that the associate manager was in the room. The manager accepted my apology with grace: "We have to work together as a team, or we will never survive this avalanche of new tasks." Just exactly what I have been teaching (but apparently not quite so well modeling)!

I am very proud of my managers although I am less proud of myself. Perhaps what happened was a gift from God in spite of my not listening to Him very well that day. I was given the opportunity to develop greater humility. And that is always a useful and needed opportunity.

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I am back to blogging -- not that life is any less complex, but hopefully, a few minutes will continue to appear here and there to keep going. I turned off all posts in February because I was unable to respond to any; they will reappear, but I don't know how to keep their original dates, so now they are popping up as new! No promises on any regular, weekly features. I have to do those at work! I have, however, have missed the Internet dialogue. Note: 100th Lamb replaces the Blest Atheist blog, which was hijacked in 2009; the posts were transferred here. Click here for an explanation.

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About Me

I am the mother of 4 birth children (plus 3 others who lived with us) and grandmother of 2, all of them exceptional children. Married for 42 years, I grew up in Maine, live in California, and work in many places in education, linguistics, and program management. In my spare time, I rescue and tame feral cats and have the scars to prove it. A long-time ignorantly blissful atheist converted by a theophanic experience to Catholicism,
I am now a joyful catechist. Oh, I also authored a dozen books, two under my pen name of Mahlou (Blest Atheist and A Believer-in-Waiting's First Encounters with God).

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Alleluiabelle at Humble As I Go needs prayers for her grandson (and also for her husband, who recently has encountered serious health problems). Details available on her blog.

Prayers Needed

Please pray for the following individuals, as well as anyone else with the same disorders; it is time to find a cure for all these things.

Ashlyn

Ashlyn has two strikes against her: Down's Syndrome and cancer. Prayers needed on both fronts.

Ben

Ben is a child with cancer (neuroblastoma). He is now technically cancer-free but is still underdoing chemo therapy and needs prayers for its effectiveness.

Bennett

A 5-month-old infant with an extra chromosome, Bennett has undergone open heart surgery successfully, and most recently, survived swine flu.

Chrissie

An American child recently adopted from Serbia, Chrissie is fighting for her life after heart surgery that did not go well.

Hope

Hope is a Down's Syndrome child who suffers from a heart defect that has been resistant to surgical repair.

Isaac

Premature Isaac has a very rare chromosal disorder that has required a trach, g-tube, and oxygen dependency.

Jaxson

Jaxson turned four recently! Check out the celebration at his website. He is a Down's Syndrome child with a tracheotomy.

Jonah

Jonah is an infant with junctional EB; he is making slow gains but experiencing many difficulties. Hope on over to his mother's blog to see some smile-provoking swimming pictures.

Kyleigh (and her mom, Amber)A mother and daughter are both battling devastating results from birth defects. I will be posting on them later, with an explanation of ways of how to help them. Amber has recently been discovered to have Chiari I malformation, and Kyleigh is a miraculous toddler, not expected to live, given VACTERLS Association. Amber's website is here and Ky's story is here. They need your help and your prayers.

Lillian

Lillian, who was born with trisomy, was trached, then decanulated (tracheotomy removed) but the stoma reopened; surgery tomorrow (7/8/10) to close the stoma - prayers, please; other concerns are what to do about school -- divine guidance needed for that, too.

Philip

Philip, recently baptized, has no swallowing reflexes; he was on oxygen and a feeding tube in November 2009. He is now getting stronger; see after-surgery post.

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Leukemia Thwarted!

Dylan was born with leukemia. After six months in the hospital and on many prayer lists, Dylan is going home healthy. There are still babies with leukemia, however, who need your prayers!

Adoption Money AppearedSuccess! Melanie Hollis of Franklin, Tennessee was trying to raise $20K by Thanksgiving in order to adopt a Down's Syndrome child from Eastern Europe that she feels God is calling her to do. The goal was reached! For more information, see Melanie's website: the 30-day journey for Hope. (Hope is her Down's child with a heart defect - see prayer requests above.)

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Visa Granted; Cure Possible

Katya (her real name is Tanya, but since I used a pseudonym in Blest Atheist, I will stay with it here) is a dying blind orphan in Russian whose only wish is to see her two brothers, adopted by an American family 12 years ago, before she dies -- but American doctors believe that they can treat her, that she does not need to die. On October 20, 2009 after literally years of trying for this, she got an American visa! Subhanallah! More prayers are needed now because she is too ill to travel. It does not seem possible that God would bring us this far and not all the way. Please keep Katya (Tanya) in your prayers.read about Tanya

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When Scott & White insurance company refused to pay for Lisa's cancer care, bloggers jumped in with prayers. Shortly thereafter, the State of Texas agreed to cover her medical expenses for the time being.Check Lisa's site, Glad Chatter: Ordinary Girl, Extraordinary God, for updates (and please keep praying - the cancer needs to be put into permanent remission).

Hallelujah! Many thanks to all of you for your prayers for these people. Please see my prayer list above. There are many more folks who need God's mercy and intervention.

Ways to Help Others

Afghans for AfghansA humanitarian and educational people-to-people project, this organization sends hand-knit and crocheted blankets and sweaters, vests, hats, mittens, and socks to the beleaguered people of Afghanistan. You can help by knitting and crocheting or by spreading the word.

Amazima MinistriesAmazing Ministries serves orphans in Uganda, East Africa, striving to keep the children in Uganda alive, give them life to the fullest, and educate the poorest of the poor intellectually and spiritually.

Animal Rescue SiteThe Animal Rescue Site is having trouble getting enough people to click on it daily so they can meet their quota of getting free food donated every day to abused and neglected animals. It takes about 15 seconds to go to their site and click on the purple box 'fund food for animals for free'. This doesn't cost you a thing.

Casa do Zezinho (Little Joe's House)Located in Death Triangle, the most dangerous part of Sao Paulo, Brazil, is an oasis for children, run by a lady named Dagmar, who once told me that she did not want to be called an angel because one had to die for that role. Nonetheless, she does an angel's work every day. (See post on Casa de Zezinho.)

Feel Good Yarn for Warming FamiliesWarming Families is a social network that knits warm clothing for the homeless. Through December 2009, Land's End will donate a skein of yard to Warming Families for each hat purchased.

For Your TearsThis is a blogsite providing emotional support (and a special handkerchief) for mothers who have lost a child. If you have lost one or know one who does, click over there.

Gulf BirdsThe Hunger Site's Animal Rescue page has teamed with Greater Good.org to save the fish and birds endangered by the oil slick in the Gulf of Mexico. Click here if you would like more information about how you can help.

Kids for a Better FutureIn 2006, 9-year-old Akash Mehta recruited some of his young friends and founded an organization to improve life in Afghanistan: he has raised money to assist hospitals, schools, women, and, recently, Congolese child soldiers.

Habitat for HumanityHabitat for Humanity seeks to eliminate poverty housing and homeless from the world and to make decent shelter a matter of conscience and action.

Orphan Cry (Liberia) Building on its success in Russia (see below), Orphan Cry has opened Christ Our Hope Orphanage in Monrovia, Liberia, a country with 85% unemployment and an average life expectancy of 42.5 years. Clothing, books, and water are priorities for OC in Liberia.

Orphan Cry (Russia)The fall of communism has created a parallel phenomenon: the fall of the child. An American church group has spearheaded an attempt to help children throughout Russia. The group has helped many orphans by improving the living conditions in the orphanages of Russia and creating opportunities for a better life for children as they mature into adulthood and leave the orphanages.

Pakistan16 million Pakistanis are desperate for help, and one young college student, Wajeeha, and her classmates have taken a journey to help them. Read about their plans (now fulfilled) here: Come Along on a Journey to Help Pakistan One Family at a Time. Thank you to the readers of 100th Lamb who contributed to this effort. More help is needed in Pakistan. In addition to Wajeeha's project, two helping organizations through whom you can contribute are Catholic Relief (for people needs) and World Society for the Prevention of Cruelty to Animals (for creature needs).

Pet FinderInternational rescue and adoption agency for pets. Adopt a pet, provide a foster home, help with rescue.

Por Amor a Los Ninos de Colombia (For Love of the Children of Colombia)This is Father Julio's site for helping the impoverished children of rural Colombia. Lack of money and schooling impel the children to join guerrilla groups, commit petty crimes, or become addicted to drugs. The Por Amor foundation has set about to build a centrally located school (nearly done) and a self-sustaining farm for this at-risk population.

Priests in CrisisThis site presents situations in which priests need help of various sorts. Rather than try to explain all the differing circumstances, I encourage you to go to the site and see for yourself. Perhaps there is a way that you can help someone who gives much to our Catholic community.

Prison MinistryDonate Catholic books to prison inmates. What a great use for a book we have finished reading!

Ronald McDonald HouseThe Ronald McDonald House is a home away from home for parents who need to move to a large city on a temporary basis while an ill child is receiving care from experts not available at home. Having a place to stay can be very reassuring, as well as making care financially feasible for parents coping with major medical issues.

Starfish Foster Home (China)Starfish Foster Home (SCS) to rescue Chinese orphans in need of medical care by working in collaboration with local orphanges. After nursing them back to health through solid nutrition and a loving environment, Starfish Children's Services organizes and pays for the children’s surgeries before providing post-operative care. After the surgeries, the goal shifts to getting these children in the adoption pipeline so that they can join a stable, loving family. To do this, they need help from people like you and me: money, medicine. Please contact them if you can help.

The Hunger SiteThe Hunger Site provides a specific amount of food (varies by day depending upon the number of advertisers) to those who are hungry around the world as a result of visitation to the site. (You must click to enter your visit; there are items that can be purchased but no purchase is necessary -- just a click -- to donate food.) Linked sites where you can donate in the same way, just by visiting and clicking, include the Animal Rescue, Breast Cancer, Child Health, Literacy, and Rain Forest sites. It is worth the small investment of time to do this daily. (If you do purchase something, there is a greater amount of donations made.)

Transitions Global empowers survivors of sex trafficking in Cambodia, Thailand, India and elsewhere with the opportunity to heal and recapture the most basic of human rights: freedom and hope. The various branches of this organization provide a safe environment where the girls can heal through intensive trauma therapy and life skills training, as well as learn job skills, enabling them to become healthy, independent adults. (The image comes from the movie, Trade, which chronicles a sex slave experience.)

Uganda Orphan FundThis organization helps orphans with HIV through the sale of jewelry. (In 2007, the number of orphans in Uganda was estimated at 2 million, about half of whom suffer from AIDS/HIV.)

Village EarthThis consortium empowers communities to sustainably access and manage the resources needed to achieve their vision for the future by working directly with communities as allies, distributing appropriate technology information, as well as providing training, consultation and networking services to individuals, communities and organizations around the globe. Financial help is needed for projects in Cambodia, India, Guatemala, Peru, and South Dakota. Volunteers are also being sought.

World Society for Prevention of Cruelty to AnimalsNicknamed "the cat woman of Amman" due to the many feral cats I rescued while living there, I would remind readers not to forget our animal friends. The WSPCA does outstanding work. A little money goes a long way; so does volunteerism.

WWF InternationalFormerly called the World Wildlife Fund, today this organization is better known by its initials, especially because it has gone beyond just saving animals of this planet to saving the planet itself, looking at the environment which must be preserved if animals -- and people -- are to have a livable home.

Dove of Peace

The Dove of Peace flies from site to site and through as many countries as possible. Please help it continue its healing journey and pass it on. Just right-click the image, save, and then place it on your website or send it to a friend.

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Periodically, someone gives me a blog award, which I do sincerely appreciate. I have, however, decided not to post them on this blog site although I am happy to express my appreciation on the blog award giver's site. My blogs are for glorifying God. To accept awards would place me at the center of attention, where God belongs, not I. I hope readers/bloggers will understand.