meu jogo não salva [my game does not save]

Translation: [ look, in my xbox one, I'm playing the game of xbox 360 live piñata trouble in paradise and when I play it does not give to save because it says that I do not have an account being that I have]

[Mod translation: So until today all the Xbox games 360 that I tried to play on my Xbox One was not possible to save, and it is not a network problem because I play several other online games, I think it is possibly a particular problem in the identification
of my aconta.]

XBF Jeremy ZWin User

meu jogo não salva [my game does not save]

Hiya Alexander,

Thank you for contacting Forum support.

Sorry to hear the issue is still being persistent. The account will need to be removed and downloaded back to the Xbox 360 interface that appears when the game launches. We will provide steps on how to complete this process. Be sure
to let us know the results!
[*]

Launch Xbox 360 game

Press the View and Menu buttons simultaneously when the Xbox logo appears

Select Manage Storage

Select the hard drive

Select the Profiles folder

Choose your gamertag and select delete(delete profile only
not profile and items)

Repeat step 2 to pull up the guide

Choose Download Profile

Hope this helps.

XBF Leslie DWin User

meu jogo não salva [my game does not save]

Hi Alexandre,

Thanks for reaching out to us today. I'm sorry to hear that it's not giving you the option to save in game due to account issues. I would like to ask do you have trouble with any other Xbox 360 games on your Xbox one? Are you able to play your Xbox one games
with no issue? Please test out your network connection so we can double check the statistics.

Follow these steps: Run the 'Test multiplayer connection'

Press the Xbox button to open the guide.

Select Settings.

Select All Settings.

Select Network.

Select Network settings.

On the right side of the Network settings screen, select
Test multiplayer connection.