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Privacy Policy

Charcroft Electronics Ltd collects and uses information about people with whom it communicates. This personal information must be dealt with properly and securely however it is collected, recorded and used – whether on paper, in a computer, or recorded on other material – and there are safeguards to ensure this in the Data Protection Act 1998.

Charcroft Electronics regards the lawful and correct treatment of personal information as very important to the successful and efficient performance of its functions, and to maintain confidence between those with whom it deals. To this end Charcroft Electronics fully endorses and adheres to the Principles of Data Protection, as set out in the Data Protection Act 1998.

Privacy Policy Enforcement

If you feel that Charcroft is violating this Privacy Policy, please contact us at sales@charcroft.com

Traffic Data

Each time a visitor comes to Charcroft’s site, information is collected including the domain name / IP address, referring URL, browser and platform, time of visit, pages visited and searches performed, if any. These statistics are used to help us improve the performance of our website.

Aggregated traffic data may be shared with our business & marketing partners for demographic purposes. When used in this aggregated form no one will be able to identify or contact you.

Use of E-mail Addresses

Customers may "opt out” of the e-mail communications offered in the "Product” section of the site, "Unsubscribe from E-Updates”. If you change your mind you can always reverse your decision later. E-mails that confirm business transactions will always be sent to you. You can also email us at web@charcroft.com

Use of Cookies

Cookies are short pieces of data that are sent to your computer when you visit a website. We use cookies so you can add/remove products to/from the order form, and to complete a purchase. These cookies are not saved on your machine, and we do not use them to track your online behaviour.

Sending You Responses and Updates

We generally respond to any e-mail questions, requests for service or information, and other inquiries we receive. We may also retain this correspondence to improve our products, services and website. Frequently we retain contact information so that we can send individuals updates or other important information about our services and products.

What does Charcroft do to protect your personal data online?

Charcroft Electronics Ltd always aim to deliver the highest level of service and security to our customers and our website has been specifically designed with security in mind.

In order to ensure the security and protection of your personal details whenever you submit any sensitive information such as credit card number and account details, we do not store this information anywhere. We use a third party merchant service for any payments. We are also PCI Compliant.

Your Online Account Information and Online Personal Profile are password-protected so that you and only you have access to this personal information. We recommend that you do not divulge your password to anyone. Charcroft will never ask you for your password in an unsolicited phone call or in an unsolicited email.