Customer Service

Warranty

OluKai footwear is guaranteed against manufacturer’s defects for one year from the date of purchase. Footwear covered by the OluKai guarantee will be replaced at OluKai’s discretion.

THE FOLLOWING DEFECTS ARE COVERED BY THE OLUKAI GUARANTEE:

Straps pulling out where soles are not excessively worn

Delaminating of sole layers

Frayed or loose stitching on uppers, footbeds or logos

WHAT’S NOT COVERED:

Deterioration from water abuse

Outsole wearing out or worn through

Skateboard or bicycle abuse

Cuts, scratches, burns etc.

Shrinkage from overexposure to extreme heat

Anything not listed will be solely determined by OluKai

If your sandals or shoes are covered under warranty, please return to the location at which you purchased them with the original receipt. The retailer should be able to replace the damaged footwear, however due to their own store policy some retailers are unable to replace footwear. If the retailer is unable to replace the footwear, or if you are no longer near the retailer and the footwear is covered under warranty, please email us at info@olukai.com along with an explanation, the date of purchase, and photos of the damage or defect.

For more questions about caring for your Olukai footwear and our guarantee, please see our comprehensive FAQs.