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"My son said 'quick do you want tickets or not?' I said yes thinking it would be the last concert I go to at a big venue and I thought Chris Martin was at his prime so it would be terrific.

"We went on the first site we found, which was Viagogo, and the tickets were £120 each, which I naively thought would be good tickets for that money. When we got to the gate, the tickets wouldn't register and we were told they had already been used.

"I asked them if there was any comeback but we were told they don't deal with Viagogo.

"At that point, the only alternative was to find a ticket tout who could help. We found one who said he could get us in for £80 each but we had decided by then we had had enough, by then I thought I can't cope with this dishonesty."

On their way home, they told Mike Davies a ticket inspector with Arriva Trains Wales about their ordeal. The friendly train worker then offered to tweet the band to see if he could get the women tickets for the concert the next night.

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"Mike restored our faith in humanity, he was lovely and so concerned for us," said Liz.

"He was just so caring and understanding and since we have been back family and friends have been contacting us and have been equally as lovely."

Liz said she was not sure if she and her sister would accept tickets for the band's second concert if offered because they felt so disappointed with the experience.

"I know Chris Martin mentioned about ticket touting in the concert and I gather he wants to stamp it out. We just want this to stop and we want to stop other people from getting in the same situation."

When Liz bought the tickets from Viogogo and saw that there was someone else's name on them she was assured by the company that this was common, with them being a site which resells tickets.

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The company's terms and conditions state: "If you receive tickets from the seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to contact us to report the issue.

"Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the Viagogo Guarantee."