Terms and Conditions

If you have any suggestions or comments please e-mail us using the form on the contact page.

Certain links in this site may lead to other websites, which are not under our control. When you activate any of these you will leave martelldesigns.co.uk and Martell Designs has no control over and will accept no responsibility or liability for the material on any website which is not under the control of Martell Designs.

Purchases

To make a purchase, please look at the 'Cards' page and add any items that you wish to buy to your shopping cart. After you have finished your selection, click on 'Basket' and you will be taken through the payment process.
Our site uses Paypal to process your payment you can either use your Paypal account or just enter your details. You will be asked for a few details that we need to be able to complete the order.

Acceptance of Order

When a receipt for your payment from Paypal is recieved this is to indicate that we have received your order. It does not indicate that a contract exists between us.
Your order is accepted, and the contract is made, when we send you an e-mail from Martell Designs acknowledging or otherwise confirming receipt of your order, or if we do not send such an e-mail, when we despatch the goods to you.
If we decline your order for any reason we will normally e-mail or telephone you to inform you, and give you our reasons. We will not normally accept any order until we have received pre-payment in full of the price and delivery charges in respect of the order. Other reasons may include that the price, offer, or product has changed or because any of the goods you have ordered are not available. In the case of a change of price, we will always contact you first to ensure that the price is acceptable and then either amend or cancel the order.

Postage and packing

All orders up to £9.00 have a fixed postage charge of £1.00. Those over £9.00 and up to £32.00 have a fixed postage charge of £1.80. There is no postage charge for orders over £32.00. We send all orders by first class post. We can only accept orders to UK addresses.
Unless otherwise arranged we require payment prior to dispatch of an order. We will normally send your order to you within 3 business days.

Back Orders

If your item is not in stock, we will back order for you. You will always be e-mailed with the option to cancel your order if you would rather not wait.

Credit Card Security

Credit card orders are handled by www.paypal.co.uk. We do not receive your credit card details on our servers or retain information about your card.

Returns

If you receive an incorrect or damaged item from us please return it to us within 15 days of receipt for a refund or exchange.
Where you are returning a product due to an error by Martell Designs we will refund your return postage costs to you.
Unwanted products must be posted to the address above within 15 days of receipt with the full amount of postage prepaid. You will not be able to cancel if the goods are damaged or marked in any way or have unreasonable wear or are otherwise not in a condition consistent with your having taken reasonable care of them or if you are not able to return the goods with all packaging.
If you wish to exercise your right to cancel then you can do this by contacting us via the contact page.

Privacy

Martell Designs do not disclose buyers' information to third parties except for delivery purposes.
Cookies are used on this shopping site to keep track of the contents of your shopping basket. If you turn off cookies, you will be unable to place orders, please check your browser preferences. Data collected by this site is used to:
a) take and fulfill customer orders
b) administer and enhance the site and service
c) only disclose information to third-parties for goods delivery purposes.