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Terms of service

PRIVACY POLICIES: At Diana Waring Presents, we understand that your relationship with us is a private matter. These Privacy Policies have been prepared to conform with industry standards. We respect your privacy and are committed to protecting it. When you visit our website, any personal identity information that we need to fill your order – such as your name, address, phone, and especially credit card information – will be carefully guarded. We do not retain credit card numbers in a database available to others. This applies to IP address and cookies, as well, which we automatically receive but do not retain. Under no circumstances will we ever sell or give your personally identifiable information to anyone. We know that you care how your information is used, and we appreciate your trust that we will use it carefully and sensibly.

Credit Card Processing Policies SECURITY POLICIES: Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. The SSL encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. Credit card info is not retained at our premises but only behind the encryption wall of our shopping cart provider.

REFUND POLICIES: We offer a full refund on all books, in new condition, returned within 30 days of purchase. For books returned after 30-90 days, we will receive a 20% restocking fee. No returns after 90 days. Opened audio CDs and DVDs may not be returned for refund. Defective CDs may be returned for replacement. Please call (765) 393-1818 for authorization to make a return. Be sure to package the returned items carefully (bubble wrap is great). If items are returned looking used or damaged, it reduces the amount of your refund for a "slightly damaged or used" item, often by as much as 50%. Shipping costs are not refundable. Refunds will be applied to the credit card you used at the time of purchase.

SHIPPING / DELIVERY POLICIES: Please be assured that your items will ship out as soon as possible, usually within 24 hours. For domestic addresses (within the USA) we usually ship via Media Mail rate. If you prefer Express, or 2-day, or Priority shipping (including to Alaska or Hawaii), please contact us for the charges: (765) 393-1818 or orders@dianawaring.com.