Your Image. Your case.

Grafikcase uses our Thermentive Transfer™ technology to pair artwork and images with our own cases. We produce these cases to-order at our own premises in London, UK.
You can also upload your own image on our website to create a completely unique case. See here for details.

Does my uploaded image have to fill the entire print-area box?

Yes it absolutely must fill the entire box. If you do not fill the entire box, the sides of the case will not be printed with your image, and will therefore be white (or your chosen background colour).
If you do this, we will be unable to refund you for your order, so please consider this our very transparent and explicit warning!

What prints on the sides of the case?

Your uploaded image must fill the entire print area box. If you do not fill the entire box, the sides of the case will not be printed with your image, and will therefore be white (or your chosen background colour).
If you do this, we will be unable to refund you for your order, so please consider this our very transparent and explicit warning!

Will the image rub/scratch off the Grafikcase?

No.

Will the colours on the case appear exactly like the picture:

While we endeavour to reproduce colours as close as possible, we can not guarantee that colours will appear exactly as they are shown on the screen, and therefore please anticipate a colour variance of up to 15%. Graphics and Images shown on monitors are usually in the RGB (Red-Green-Blue) colour model. This means that each colour is composed with different proportions of these three base colours.

In order to print the images on our cases, we must first convert the colours to the CMYK colour model. During the printing process, the colours are then composed of different proportions of cyan, magenta, yellow and key (black). This can lead to differences in appearance between the print and that which appears on your screen.

After converting to CMYK colours, a few more colour value corrections are made so as to optimise as many designs as possible. Depending on how close your design is to the basic settings, the colours will appear as seen in the original.

Please note: We can not guarantee Pantone-level matching.

How high will the detail of the image be when added to the Grafikcase?

Images are printed in 300 dpi, and thus we are able to print in more minute detail then those shown on monitors. This means that high-resolution photos are replicated fantastically. It also means that if you provide a low resolution image (lower than 300dpi), the image will look pixellated on the case. An uncompressed photo taken on any modern digital camera, or any camera phone with a decent camera (e.g. the iPhone 4/4S/5, or Galaxy S2 or Galaxy S3, but not the iPhone 3G/3GS) will be absolutely fine.

Images or pictures which are scanned can have varying degrees of quality depending on the scanner type. We do not suggest that customers scan the back of their phones with a non-industrial scanner (some customers scan their device in order to make their case look the same as the back of their naked device), as the images generated from these may contain artefacts that become more prominent when printed.

About the Grafikcase cases themselves

What material are your cases made from?

An incredibly high grade plastic (it must be completely free of impurities, or image definition is affected). That is really the only information we can publicise.

What is the design of your cases like?

Our current range of cases are all very slim cases, designed to add minimum bulk to the device, and to allow minimum distraction from the image on the case. You can find more specific details about each case on the product page.
We do intend to add 'tough' bulkier cases to our range, and that is something we are presently working on.

What is the difference between the Glossy and Matte finishes?

Quite simply, one is Glossy (like your phone screen, or a regular photograph), and the other is Matte (like brushed aluminium).
The Glossy edition displays images in perfect definition, and the Matte edition loses a (tiny) bit of definition due to its frosted texture, in the same way that a satin/matte photograph does.

Which devices do you support?

We currently support the Apple iPhone 5, iPhone 4/4S, iPhone 3G/3GS, iPod Touch 4G/5G, BlackBerry Bold 9900, Samsung Galaxy S III (all variants), Samsung Galaxy S II (UK/Europe/AT&T version) and the Samsung Galaxy Note II (International GSL version)
If you cannot find a Grafikcase case for your device, please visit our Coming Soon page.
All upcoming products that we have confirmed we will be selling are listed there, and you can sign up for an email notification of when the product you are waiting for becomes available.
If the product you would like is not listed, please complete our Product Request form and we will discuss it in our weekly product range meeting (your requests do genuinely get heard).

Miscellaneous

I have an issue or question that this troubleshooting guide was not able to fix or answer. How can I contact you directly?

Sure thing, that's no problem. Here is the link to our contact page.Please be sure to mention the product you ordered, where you ordered it from, and your order number. We require all of this information before we can provide any support.

I cannot find a Grafikcase case for my device on your website. How do I know if you do/will support it?