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Consumer Comments for Fitzgerald Lakeforest Auto Mall

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Consumer
from Brinklow, MDSep 21, 2018

We lease two Subarus which are leased from and maintained by this dealership. Overall, we have received excellent service.

Consumer
from FREDERICK, MDJan 02, 2018

SUBARU service - there are other Fitzgerald dealerships at the site.Car get fixed, promptly.Address is wrong, it's 904 Russell Ave.

Consumer
from SILVER SPRING, MDSep 06, 2017

My family has purchased several Hyundai vehicles from this dealership over the past 20+ years. Their service used to be top notch, however after the past few recalls and basic maintenance service visits. I will no longer buy, or maintain another vehicle at this branch.I have waited for over an hour, thinking that they are preparing my car, for an unplanned long distance trip. When, they called my name, I had assumed that my car was ready. They had not begun, they were totaling all of the "needed" repairs and the cost, before they started! They said that my brake pads and rotors were bad, and that it would be risky for me to drive to NJ, w/o replacing them. I told them that what they were telling me, just didn't fly, and to just do the items I had told them to do. Halfway to NJ it started to rain and my windshield washer wouldn't work and I noticed that my radio speaker on my passenger door was smashed in. I returned and told them about both. They were going to order speaker cover and they said that my washer line was "pinched." They washer worked twice after that and died. I had a recall shortly after that, and got the fluids changed at the same time. I told them about the washer and asked about the speaker cover (still on order).When, I paid, I asked how my brake pads and rotors looked! Absolutely fine, no problem at all (?)! My son tried the window washer, when I returned home. It shot out a couple streams of fluid and stopped. My son checked the window washer fluid, and said that it was half full. So much for having my fluids checked and changed. I have several other "war' stories, regarding Fitzgerald auto repair, but they are too " exhausting" to repeat! I am taking your previous advice and staying away from dealerships.

...and 19 more consumer comments for Fitzgerald Lakeforest Auto Mall

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