A 02) No. Kingfuse serves as an Emergency Shut off device only. Q 03) Do you have trained manpower to install Kingfuse?
A 03) Every Authorized Reseller will have well trained staff to install the Kingfuse and
troubleshoot the system.

Q 04) Where are the Authorized Resellers of Kingfuse located?

A 04) The appointment process is underway. The list of Authorized Resellers already appointed is available on our website.

Q 05) Will Kingfuse shut off the cylinder if milk / water boils over and extinguishes
the flame?

A 05) No, since if it does so, one cannot light a stove at all.

Q 06) What is the VAT percentage for Kingfuse?

A 06) VAT - 14.50 %

Q 07) How does Kingfuse detect the leak?

A 07) Based on the Bernoulli principle - As the speed of moving fluid or gas increases the pressure of the fluid or gas decreases. Conversely when there is a rupture speed of the gas decreases thereby pressure increases which triggers and moves the shut off element against O ring thereby shutting off further gas flow.

Additionally refer the Technology page on our website

Q 08) How accurate is the gauge on Kingfuse?

A 08) The gauge merely works on pressure whereby it states the indicative quantum of gas in the cylinder and cannot accurately measure the quantum of gas. In other words it is an indicator and not a measuring device.

Q 9) What are the materials used to make Kingfuse?

A 9) Aluminium body, Brass nozzle and nylon/glass fiber on/off tap.

Q 10) Does Kingfuse work on commercial gas cylinder?

A 10) Yes, when used with a standard low pressure regulator. It cannot be used on commercial cylinders with unreduced pressure.

Q 11) Does Kingfuse work on cooking range?

A 11) Yes.

Q 12) Does Kingfuse work on Gas geysers?

A 12) Yes.

Q 13) Does Kingfuse work on automobile gas cylinders?

A 13) No.

Q 14) Does Kingfuse work on pipeline gas?

A 14) No. It is not meant for pipeline gas supply from Mahanagar Gas, Reliance etc.,
It will work on out of the home cylinder systems.

Q 15) Do you have a product for pipeline gas?

A 15) It will be launched shortly.

Q 16) Does Kingfusedetect a leak in the cylinder?

A 16) No. Kingfuse detects leaks which happen after the gas has passed through the shut off element.

Q 17) We have no problems till date with LP Gas then why should we buy Kingfuse?

A 17) Kingfuse is a voluntary kitchen safety appliance which can be likened to purchase of helmet to drive a two wheeler and purchase of stabilizer for home appliances. Consumers are incurring recurring costs in the form of Medical Insurance, Vehicle Insurance and Property insurance as a post incident remedy, whereas Kingfuse helps prevent any accident in the kitchen through a onetime investment.

Also there is a savings of up to 25 % as evidenced by testing of the product under standard conditions with results being tabulated at IIT, Madras. This means a consumer using on an average one Gas Cylinder a month recovers the cost of investment within a year’s time.

Q 18) Why has it taken such a long period to introduce in India even though the product is used widely in the globe?

A 18) The regulatory process in India being methodical and stringent is a major deterrent. Marketing involves substantial convincing of the customer and ground work. Also the high distribution and installation costs required for this product.

Q 19) Where is Kingfuse manufactured?

A 19) We buy the product from the Australian company who are getting it contract manufactured by a Taiwanese company.

Q 20) What are the regulatory approvals obtained for Kingfuse?

A 20) We have initiated the process of obtaining approval from the Office of Chief Controller of Explosives at Petroleum and Explosives Organisation (PESO), Nagpur. Upon receipt of the approval we hope to obtain the formal endorsement from Indian Oil Corporation. IOC has independently and successfully tested Kingfuse at its LPG Equipment Research Center (LERC) at Bangalore.

Q 21) Is there explosives approval for Kingfuse?

A 21) Earlier PESO, Nagpur vide its communication No.G.3(4)40/Misc/2007 dated 06/12/2007 informed that the product does not fall under the ambit of Gas Cylinder Rules 2004 hence no formal approval is required. But we have since initiated the process to obtain their formal approval to facilitate endorsement by IOC.

Q 22) Is there a UL certification for Kingfuse?

A 22) We have initiated the work to obtain UL approval. We have been allotted project reference number 10CA08342 dated 09th Feb 2010. We are hopeful of getting it since our Australian principal has already obtained the same earlier for their US product.

Q 23) When do you propose to get the UL certification of Kingfuse?

A 23) UL approval process normally takes 3 to 6 months time.

Q 24) Is there a BIS certification for the product?

A 24) Presently BIS does not have a standard for certifying our product.

Q 25) When do you propose to get the BIS certification of Kingfuse?

A 25) Once BIS sets a standard we are ready to apply for the same.

Q 26) Has Kingfuse been endorsed by the oil companies?

A 26) Not yet. We have initiated the process but are unable to comment on the final outcome.

Q 27) List the names of independent entities which have tested Kingfuse?

Q 28) What are the quality assurance and quality control measures adopted?

A 28)

There is a five stage quality program.

Component testing during manufacture

Completed product testing at manufacturing site

Random sample testing by independent agency in Sydney

'100% in house testing of units'

Unique batch number for identification and tracking the warranties in the unlikely event of defective batches being identified

Q 29) What does the batch number on Kingfuse indicate?

A 29) Year of manufacture and product number.

Q 30) What is the weight of Kingfuse?

A 30) 300 grams.

Q 31) How does Kingfuse help in LPG savings?

A 31) Kingfuse reduces the flow of gas marginally without altering the pressure.
In most cooking circumstances, especially when on a high flame part of the
heat is lost to surrounding air and does not play a part in the cooking
process. With Kingfuse due to the reduced flow the gas usage is made more
efficient whereby 100% of the heat is employed in the cooking. The reduced flow eliminates wastage of heat. This is akin to the practice of pressing
the accelerator of a car gently according to the requirement of the vehicle
speed instead of hitting the floor where petrol is released more than
required.

Q 32) Explain the Product Liability Insurance offered by Pole-Star?

A 32) If Pole-Star ships a product which is proven to be defective during the warranty period and
this proven defect results in injury, Pole-Star could be held liable to the injured party. Pole-
Star will seek coverage for these claims under Polestar's Product Liability insurance policy
written through The New India Assurance Company. This facility is available to products
registered with Pole-Star in the form of return of warranty cards duly filled for batch
number, date of sales and reseller/dealer details. Warranty details can be sent to Pole
-Star by email for registration. Customers can soon make use of online warranty
registration being contemplated.