Terms of Trade

How to order

The best way to order is to use our online ordering system in the Astro-Shop. Order
by clicking on the "order"-button next to the product you want
to purchase. You may also order by e-mail, letter, phone or fax: Contact Astrodienst

Payment methods

You can select the payment method at the checkout of the AstroShop. Please be aware that online products (E-Horoscopes, Subscription etc.) are only immediately available when paying by credit card or PayPal.

Credit card
We accept the following credit cards: Mastercard, Visa, American Express and
JCB.

Paypal
Payments via Paypal with a surcharge of EUR / US$ 1.95

Bank transfer for advance payment
Additional handling expenses are charged with EUR/USD/CHF 1.50.-. The detailed instructions for the bank transfer including bank names and account numbers are found at a later step during the checkout process. We will process the order as soon as we have received your transfer.

For countries outside the EU: Please ensure that all transaction fees are charged
from your account and that the complete amount is credited to our account.

Invoice (for printed products only)
In Switzerland, Germany and Austria, you can pay by invoice, provided
you have a permanent address. The invoice is payable within 30 days
of reception. The invoice total is the net price
without any rebates.

Cheque
For a surcharge of USD 9.- /EUR 8.-, we accept cheques of a few countries.
For details, see the payment methods offered to you during the checkout step.

Cash by registered letter
If none of the above payment methods suits you, you can also send the
total of your order in cash via registered mail. Please make sure that
you follow the ordering process through to the end and send the complete
amount, including shipping charges. Please also enclose a print-out of
your order in your letter.

We recommend to send only notes, no coins. We do not take any responsibility
for lost letters. If you send the correct amount, we don't charge any
extra handling fees.

Your order will be processed as soon as we have received the money.

Electronic services for EU countries
The sales of electronic services (subscriptions and E-horoscopes or E-books)
to customers in EU countries is handled by the sister company Astro AG. This
simplifies the accounting for VAT, which is charged to the seller of such
services. The only difference for the customer is that Astro AG instead of
Astrodienst AG may appear on order confirmations, invoices or credit card statements.

Currencies

EUR: For all countries in Europe incl. Turkey and Russia, except Switzerland and Liechtenstein.

USD: For all other countries, USD prices apply.

CHF: Swiss Francs apply to Switzerland and Liechtenstein.

Shipping costs

For online products there are no shipping costs. For printed products, sent by postal mail or courier, we charge our shipping expenses:

The additional charges for 3 and more reports are calculated
depending on the weight of the complete order.

Processing and delivery

Usually, we process all orders within 2 working days after
receiving an order. In exceptional cases, e.g. after a bank holiday or
when we are extremely busy, it is not possible for us to guarantee these
terms.

Online Products
Online orders are immediately available after the payment with Credit Card or PayPal.

Printed Products
The times of delivery of printed products needed by the post are independent
of Astrodienst. These are the times as experienced:

Telephone service

Complaints

With all care, we as well as our clients
may make mistakes. If you are not pleased with a certain delivery or
item, please mind the following:

Please do not send things back, except
if we explicitly ask you to - usually we will be able to find out all
about it from our own records.

If the mistake is due to an error
of ours, you will get a free substitute.

If the mistake is due to an error
of yours, we offer you corrected items for a quarter of the normal
price. Errors due to telephone orders go at the customer's expense,
if our records correspond with the delivered items. In case you do
not want to take this risk, please order online, or by mail or fax.

Cancellation of an
order

It is impossible to cancel an order which has been placed,
even if it is erroneous. Should you find out later on that you have ordered
something you do not want, we do not take the product back, because the
horoscopes are generated uniquely for your order. Please make sure that
you inform yourself about the product before you order it.

Orders which are delivered late cannot be cancelled either.

Orders of online services (e.g. PDF or subscription to
the Extended Daily Horoscope) cannot be cancelled after you have had
access to contents which are only available under that service.

AstroWiki
by Astrodienst is a free encyclopedia of astrology. It collects the knowledge
of the astrological community and makes it available to everybody. The Wiki`s
cadre consists of two astrological lexica.

As one of the largest astrology portals WWW.ASTRO.COM offers a lot of free features on the subject. With high-quality horoscope interpretations by the world's leading astrologers Liz Greene, Robert Hand and other authors, many free horoscopes and extensive information on astrology for beginners and professionals, www.astro.com is the first address for astrology on the web.