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Sep 2, 2014

Customer Service Representative Interview

Anonymous Employee in Melbourne, FL

Anonymous Employee in Melbourne, FL

Application Details

I applied online. The process took a day – interviewed at PNC Financial Services Group in July 2014.

Interview Details

Attended a 'Group' interview in Melbourne, Florida for a Customer Service Representative for PNC in Viera, Florida. What I assumed would be multiple interviewers in the group interview turned out to be multiple applicants being interviewed together. There were three store managers sitting around the oval conference table with the recruiter at the end. The multiple applicants including myself sat at the table. The recruiter played a Company video on her notebook at the beginning of the interview process. She explained how the questions would be asked by asking us the same question in a clockwise order then switching it.

Interview Questions

Although the recruiter stated that there were multiple positions and that the applicants weren't competing for the same position was deceiving. The interview tone became combative and competitive. As an experienced CS Rep. I care about people. I wasn't going to use the other applicants answers against them to degrade their qualifications as one did during the interview. Awkward interview style that I would not participate in again unless I was running for a Political office.The Group interview enabled one younger applicant to look at the older applicant and state repeatedly that she had a good twenty more years of productive working years to offer. After that this same applicant repeatedly stated how she stays at her job and doesn't skip around after hearing the other applicant state that she has only been at her current bank for a few months. This wasn't a healthy environment where each applicant could promote his/her talents without them being used against them in a competitive way.Answer Question

Customer Service Representative Interview

The interview process was a bit lengthy (total of 2 months I'd say). I completed an application then two weeks later, I was called back for a phone interview. I passed the first phone interview, then they scheduled me for an additional phone interview. I passed the second interview that I passed and was told to come in for a group interview. The group interview was a large room filled with about 20-25 people. The groups were then separated by 4-6 people per group in different rooms through out the building with a PNC team lead. During the group interview, we were asked scenario questions, and were told to be ourselves. Following a week later, I was called back with a job offer.

Customer Service Representative Interview

Anonymous Employee in Grand Rapids, MI

Anonymous Employee in Grand Rapids, MI

Application Details

I applied online – interviewed at PNC Financial Services Group.

Interview Details

Took assessment online and then called for a phone interview. Wanted to do phone interview in my current employers break room. Odd. Did face to face interview lasted 75 minutes. Detailed questions concerning my current customer service position. Found some questions were not relevant for the job. Followed a printed form of questions.

Interview Questions

Asked many questions about difficult customer service issues.Answer Question

Customer Service Representative Interview

I applied online. The process took 2+ weeks – interviewed at PNC Financial Services Group in December 2014.

Interview Details

I put a application in on Nov 20th. That Friday I did my assessment. After that I was called the following Friday for a phone interview. On the phone I was told to come in for the group interview. Which was that following Tuesday. Went in did the group interview and was told I would know something by the next day or following. Recieved a call the next day and accepted offer.

Customer Service Representative Interview

Anonymous Employee

Anonymous Employee

Application Details

I applied online – interviewed at PNC Financial Services Group in July 2014.

Interview Details

The whole process took about 4 weeks, I applied online and got a call back from a recruiter, I answered a few interview questions then was sent an assessment to my email. After I completed the assessment I was sent another email to schedule and interview time. The interview was a group interview which is what screwed me up because I'm horrible at public speaking.

Customer Service Representative Interview

The process took a week – interviewed at PNC Financial Services Group in March 2011.

Interview Details

An initial telephone interview was scheduled and conducted with a human resources rep. This interview lasted around 30 minutes, was fairly simple and just laid the ground work the 1:1 interview. The rep asked simple questions about my experience and education. The 1:1 interview was more of the same, but the human resources rep explained in detail the job title and hours. Also at the 1:1 interview I was witness to the fun and relaxed atmosphere of the call center. Overall it was a pleasant experience.

Interview Questions

Please explain a situation where you went above and beyond what your job description to help out a customer.View Answer

Customer Service Representative Interview

I applied online for this position and within a week the hiring manager sent me an email to set up an interview. It was a group interview involving about 10-12 interviewees, the hiring manager, and 3 other managers. The interview began with all the interviewees and managers introducing themselves. The managers gave us insights about the company and the position we were interviewing for. Afterwards, the hiring manager asked various customer service questions and everyone took turns giving their answers. Once the questions were done, the interviewees were able to ask the manager questions related to the company and position. This group interview lasted for about 2 hours. I ended up doing well in the group interview and moved on to an one-on-one interview with the branch manager at one of their locations. This was a two part interview. Part one involved the manager asking me questions about my job experiences and what I have contributed to my current and previous jobs. In the second part of the interview, we walked around the grocery store. The purpose of this was to see how well I could interact with strangers and strike up small talk to introduce PNC services and products. This did not go well for me and I did not get the job.

Interview Questions

There weren't really any difficult or unexpected questions. Every question asked dealt with customer service such as name a time you went above and beyond for a customer. The hardest part was thinking of an answer that was different and unique from what everyone else was saying.View Answer

Customer Service Representative Interview

I applied online. The process took 6+ weeks – interviewed at PNC Financial Services Group in January 2014.

Interview Details

First contact was by phone to set up a phone interview. Then I had one phone and two in person interviews.

The phone interview was with a regional HR-Recruiter that interview was the standard qualifing question to see if you have the basic qualifications and not have something in your past that could disqualify you.

First in person interview was at the branch level and was the standard give me an example of when you did/experienced/handled a particular situation.

Second interview was with a regional representative and they asked many of the same type of questions.

The offer was made a little more than a week after the final interview.

The whole process took about 4 weeks. They proceed with caution at all levels to make sure they are making a good choice.

Interview Questions

Give me an example where you had to deal with a very upset customer.Answer Question

Negotiation Details

I had researched entry level pay scales for similar positions in this area and their offer was on the upper level of that range and I accpeted the offer without negotiations.

Customer Service Representative Interview

Anonymous Interview Candidate

Anonymous Interview Candidate

Application Details

interviewed at PNC Financial Services Group in February 2014.

Interview Details

I was contacted by a recruiting agent who asked basic questions to determine whether I met the minimum requirements. She briefly explained the position and then sent an assessment. Once I completed that I was contacted by another recruiter who simply gave me the number to yet another recruiter - the "main" recruiter for the position. We did a brief phone interview during which he explained in greater detail the position. I was then scheduled for a group interview. It sounds intimidating, but the process was actually very comfortable. I interviewed with three other candidates and we took turns answering the questions, which were behavioral-based. The hiring manager was really nice. It was a positive experience; PNC is pretty laidback.

Interview Questions

Tell me about yourself.Tell me about a time you had to explain something difficultAnother question related to your ability to handle changeAnswer Question

Glassdoor has 32 interview reports and interview questions from people who interviewed for Customer Service Representative jobs at PNC Financial Services Group. Interview reviews are posted anonymously by PNC Financial Services Group interview candidates and employees.