ERGONOMIC HEEL DESIGN & BRASS-PLATED KNOB - These shoe tress are designed with full emulational heels which can fully support the heels of your shoes. Brass-plated knob makes it easy to put in and take out from shoes

Sold as a pair, suit for all kinds of shoes in the offered size. The Metal Part is Zinc Alloy

Q: How will my order arrive?

You will receive your order either via our Direct Delivery Service or an Independent Shipping Agents. The size and weight of your online purchase are factored into your total billing charge.

Direct Delivery - Vanaplus will deliver items one of two ways; directly from an independently owned and operated Store (depending on the store proximity to the final destination) or via an Independent shipping agent for those outside Lagos and OgunState.

After you place your order, you will be contacted (typically within two(2) business days) to schedule home delivery, if you are within Lagos and Ogun State axis. Please arrange for someone to be present when the truck arrives. We understand timing is important, so if you need to reschedule the date, contact us as soon as possible at the phone number listed in your order confirmation: 0908-000-0232 or via email info@vanaplus.com.ng. We request a 48-hour notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule less than 8 hours prior to delivery, or if no one is home when the delivery team arrives. If delivery does not take place within 15 days of the original scheduled delivery date, the order may be treated as a cancelled order.

Independent Shipping Agents- These agents are used to ship items to other parts of Nigeria aside Lagos and Ogun State. They do not offer home delivery nor cash on delivery(COD)services. As a result, orders from outside Lagos and Ogun state has to be prepaid,and also because we do not have offices in these states.

Q: How do I know when my items are arriving?

In Direct Delivery orders, typically around two to three business days after purchase, you will receive email notifications on the status of your order and our delivery service team will contact you and schedule a delivery time at your convenience. They will also call you the day before delivery to further confirm the delivery time and date.

In an Independent Shipping Agent delivery, orders would arrive within 7 business days. Upon arrival of your consignment(s), the agent will contact you.

Q: Can I get my orders delivered same day?

Yes, if ordered before 9.00AM. However, this depends on the product ordered and the location for delivery. Below are lists of locations that are covered by the same day delivery service.

Ikeja and its environs.

Lekki, Victoria Island, Ikoyi and its environs.

Q: What about hidden costs?

There are no extra taxes, hidden costs or additional dispatch charges. The price mentioned on the website is the final price, what you see is what you pay. Our prices are all inclusive, except for corporate clients that would require inclusion of Withholding Tax and VAT to be applied to the total order value.

Q: Can orders be shipped internationally?

At the moment we don't deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure the delivery address is within Nigeria.

We offer manufacturer defect warranty of 3 months. After the warranty period, we encourage our customers to still reach out to us, should they have any defect aside normal wear and tear as a result of usage. The essence is also to advise them on how to salvage their product rather than buy new ones.

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Refund Policy

Returns Our policy last 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items: Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) goods with obvious signs of use.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 7 days after delivery

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If its approved, then your refund will be processed, and a credit will automatically be applied to your account or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your debit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@vanaplusgroup.com.ng.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@vanaplus.com.ng and send your item to: 132, Iganmode road, Sango Ota, Ogun State. Nigeria.

GiftsIf the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.