We assign you with an access number for PIN-less dialing based on your area code. You can find your Personal Access Number by logging into My Account and it will be displayed on your account dashboard. If you don’t have a Personal Access Number, please contact customer service at 1-800-836-5004.

You will not be asked to enter a PIN when using your Personal Access Number from any number registered on your account. It also adds an extra layer of security on your account. Since the access number is based on your area code, we try our best to make this a local call for you but cannot guarantee it for all locations in the U.S. Please make sure your service provider doesn't consider this a long distance number that may result in additional charges.

Please make sure you are calling from a phone number registered on your account. If not, you will be asked to enter a PIN. You can register any number to your account from the Account Users page in My Account. You can also give us a call at 1-800-836-5004 and we can help you.

Before making any calls, please check with your service provider to ensure they don't consider it a long distance call which would result in additional charges. To avoid any such charges, use our toll free access number 1-800-836-5006. VIP is not liable for any such charges.

Please try your call again with your Personal Access Number if you can’t connect. Sometimes due to the complex nature of telephony networks calls don't complete due to some temporary issue. If you still encounter an issue, please contact live customer service at 1-800-836-5004. We will help identify and resolve your issue.

You can either select from international numbers already saved in your phone's contact list or dial an international number from the Keypad screen. When tapping to initiate a call in the app, you will have the option to choose from two calling methods: 'Dial Using WiFi/Mobile Data' or 'Dial Using Access Number'.

This option uses a mobile internet connection to connect with the VIP network which provides excellent quality when your WiFi/Mobile Data signal is strong. Use this to avoid using your cellular minutes. Calls are charged from your VIP account balance. If you don't have access to WiFi, Mobile Data will be used instead.

When you don't have access to WiFi or Mobile Data, our app will connect with the VIP network by dialing an access number with your phone plan. The access number is automatically dialed for you and this method is referred to as Call-Through. Calls are charged from your VIP account balance.

No, internet is not required to make international calls with the app. In the case where you don't have WiFi or Mobile Data, you will use the calling method Call-Through, which you will select with 'Dial Using Access Number' when you tap to call an international number or contact.

You can enable call recording directly in the app after choosing the calling method 'Dial Using WiFi/Mobile Data'. There is a record button that you can tap to start recording a call through the app. The option is not available when using the Call-Through or 'Dial Using Access Number' calling option.

First, tap the History icon (which looks like a clock) to access your call history. You will then find the call and click on the information icon on the far right. Next you will see a play button where you can listen to the call. You can also share on Android or send by email on iPhone.

This action will send out a call and connect to the VIP network using the Call-Through method, which is the calling option 'Dial Using Access Number'. This method is intended for use when you don't have access to WiFi or Mobile Data.

No, you must make calls directly from the app by selecting a saved number from the Contacts screen or by dialing an international number from the Keypad screen. If you send out a call through your phone's native dialer, it will use your phone provider instead of the VIP network. It's strongly recommended to block all outgoing international calls with your phone provider to prevent any unnecessary charges.

Please make sure you are dialing with a 1 prefix for certain countries in North America, such as Jamaica, Puerto Rico, Dominican Republic and more. All other countries outside of North America should be dialed with + or 011 prefix.

Please contact customer service for support at 1-800-836-5004. The reason your calls are not connecting could be due to an issue on the far end in the destination you are trying to reach. We can troubleshoot the call for you and see why it's failing.

If you are calling from the U.S. use the Direct Access number: 703-796-8000. This will give you the best possible rate.

Please note, dialing the access number from your mobile device uses your network minutes. Typically, these minutes will be included in your mobile service plan and therefore not cost you anything additional. Please check with your mobile service provider to ensure you do not get charged for dialing the VIP access number.

QuickDial allows you to dial one local number to connect to your international contacts instantly. You can save the number in your phone contacts for the quickest way to dial. No need to enter a PIN or a long international number. Please visit the Contacts section in My Account to register your international contacts. Each contact will be assigned a QuickDial number.

VIP works in over 40 countries and is designed for use with local phones in each country. VIP strongly advises against using the VIP services from a mobile phone that is roaming internationally. Such usage will lead to international roaming fees from your mobile service provider.

VIP strongly advises against using the VIP services from a mobile phone that is roaming internationally. Such usage will lead to international roaming fees from your mobile service provider. We advise that you use a local phone in the country or purchase a local SIM card for your mobile phone.

If you are calling from the U.S. and you have a nationwide plan with your home or work service provider that includes national calls, use the Direct Access number: 703-796-8000. If not use the Toll Free Access Number: 1-800-836-5006.

Please check with your service provider to ensure you do not get charged for dialing the VIP access number. Calls using the toll-free access number are charged an additional 1¢ per minute.

QuickDial allows you to dial one local number to connect to your international contacts instantly. You can save the number in your phone contacts for the quickest way to dial. No need to enter a PIN or a long international number. Please visit the Contacts section in My Account to register your international contacts. Each contact will be assigned a QuickDial number.

Payphone surcharges are mandated by the FCC and are charged by Pay Phone providers for calls to free phone numbers. VIP collects this charge and passes to the payphone providers. The current payphone surcharge collected is 55¢ per call.

An international number is made up of an international prefix, a country code, an area code and the local number. For example, the number to call from the US to Ireland will look like this:

International Prefix

Country Code

Area Code

Local Number

011

353

21

1234567

IMPORTANT If you have a nationwide plan with your mobile or home service provider that includes national calls, use the Direct Access number. If not use the Toll Free Access Number. Please check with your service provider to ensure you do not get charged for dialing the VIP access number.

In general you will need to remove the country prefix. The country prefix is usually a leading 0. For example, if the local number is 0302212345, typically you will need to remove the leading 0 and add the international prefix and country code to get 011-233-302212345

PINless dialing allows you to make international calls without having to enter a PIN. When you register your phone number, we will recognize you through your CLI (Caller ID) and connect your calls without asking for a PIN.

QuickDial allows you to dial one local number to connect to your international contacts instantly. You can save the number in your phone contacts for the quickest way to dial. No need to enter a PIN or a long international number. Please visit the Contacts section in My Account to register your international contacts. Each contact will be assigned a QuickDial number.

Visit the Contacts section in My Account, click ‘Add a New Contact’ and enter your contact’s name and phone number. We will provide you with a QuickDial number for that contact. Just dial one number and connect - no need to enter PIN or international number.

VIPConnect works in the US, Canada and Puerto Rico. The app is designed for use only in the country where your mobile is based. It is not advised to use the VIP service when roaming in another country.

VIPConnect is not designed for use when roaming in other countries. The VIP app uses your network provider’s voice network to connect to the VIP network in order to give you the best call quality. When you are in your home country, the access call is free to you as it is included in your plan minutes, however, if you use the app when you are roaming in another country, your network provider will charge you roaming fees when the app dials the home country access number.

No. VIPConnect works across your service provider’s voice network. It dials the VIP access number and then your international number. This ensures you get the best possible call quality and means you do not have to be connected to a Wi-Fi network to use the VIP service.

VIPConnect works in the US, Canada and Puerto Rico. The app is designed for use only in the country where your mobile is based. It is not advised to use the VIP service when roaming in another country.

VIPConnect is not designed for use when your mobile is roaming in another country. The VIP app uses your network minutes to connect to the VIP network in order to give you the best call quality. If you use the app when you are roaming in another country, your network provider will charge you international roaming fees when the app dials the access number.

Yes. Simply open your dialer and dial your international number or select an international number from your contacts. A pop-up box will appear asking you to confirm you wish to call using VIP. Confirm you want to use VIP and your call will go over the VIP network.

Call intercept is a feature that allows the VIPConnect app to intercept any international call that you dial and send it out over the VIP network. You can turn intercept off in the setup tab of VIPConnect. If you turn this feature off, all calls will go out over your service provider.

No. VIPConnect works across your service provider’s voice network. It dials the VIP access number and then your international number. This ensures you get the best possible call quality and means you do not have to be connected to a Wi-Fi network to use the VIP service.

Direct line Ghana is an exclusive service provided by VIP in partnership with Vodafone Ghana. It is a local Ghana number that we allocate to you. Your friends and family in Ghana can call the number for free from a Vodafone landline or mobile and the call is charged to your VIP account at an incredibly low rate. Click here for the current Direct Line Ghana rate. If you friends and family call from another network they will be charged for a local call.

Make sure your friends know your Direct Line Ghana number. Agree with them that you will call their number and hang up after two rings. This is the signal for them to call you back. This will save you more than 50% on all your calls.

We don't charge any fees at all which makes it a great alternative compared to traditional money transfer. VIP works hard to get you the most competitive exchange rates possible so your loved ones receive more on their end.

Local taxes are applied by a local entity or authority such as a state, country, municipality or local operator. They cover one, several or of all of the following: local operator fees, VAT, specific municipality taxes or national taxes in the country. These taxes vary per country. Local taxes are not under the control of VIP Communications.

Login to your VIP account and visit the Re-credit page. If you want to repeat your last transaction, check the details and click submit. If you want to use a different payment method, click edit details and select your new payment method.

Yes. We do not store your credit card information on the VIP website. We only keep the last four digits and then prompt your card issuer to repeat your transaction. Additionally, all information is securely encrypted. Please click here for more information regarding online shopping safety.

There are four categories of emails that we send to our customers. Rate change emails, promotions related to your VIP account, promotions related to other VIP services and promotions for services offered by VIP’s affiliates

Yes! Your personal referrals are very important to us. If they open an account for $25 or more, we will credit your account $10. If they open an account for $10 or more but less than $25, we will credit your account $5.

Use our Refer A Friend tool to send an email invite to your friends. When they click on the link and open an account, we will automatically credit your account with your referral bonus. Your friends can also call our Customer Service Center and open account. When they quote your phone number, we will automatically credit your account with your referral bonus

Why Choose VIP

Global Experience You Can Trust

Call Quality Is Our Top Priority

Exceptional Customer Service

With over 100,000 customers and 20+ years of experience, we understand you expect perfect call quality, great rates and exceptional live customer service, and that’s exactly what we deliver, every connection, every day - we won’t let you down!