Learn how NCR Silver replaced 20% of calls and chat with LiveMessage.

Learn how NCR Silver added two-way messaging to its call center.

NCR Silver is a breakthrough mobile point-of-sale product designed for small businesses. But its mobile customers demanded mobile customer service that was easy, instant, and personal.

With Salesforce LiveMessage, powered by Service Cloud, its customers now have two-way mobile-messaging conversations with agents instantly, to get the answers they need, and get on their way.

Improved customer satisfaction with conversational messaging

Empowered agents to work smarter and be more productive

Delivered faster “in-the-moment” support

Reduced call volume, and dramatically lowered costs per call

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