Project information

Lymphoma Action Helpline

Lymphoma is the 5th most common cancer in the UK, but is not well known. We provide much needed information and emotional support through our helpline services (nearly 3,000 enquiries per year by phone, email or Live Chat). We want to extend the reach of our helpline to reach more people affected.

Charity information: Lymphoma Action

Need

it is essential that we increase the reach of our helpline to be able to help even more of the 125,000 people in the UK who are living with lymphoma so that nobody faces lymphoma alone. Our telephone helpline, Live Chat and email services offer vital support and detailed information to those worried they have lymphoma; have been newly diagnosed with lymphoma; are caring for someone with a lymphoma diagnosis; are in treatment or have had a relapse.

Solution

The freephone helpline is open Monday to Friday 10am to 3pm and provides a vital service to people affected by lymphoma. In 2017, about 3,000 people contacted us directly for help and support, approximately two-thirds 66% of those via phone, and 20% used our online chat service (accessible via our website). Our team of Information and Support Officers also support people through email and our online forums and social media.

Activities

What success will look like

Impact

It will ensure we can be there for anybody affected by lymphoma and that they feel informed, supported and connected.

By measuring the impact and value of our services through feedback from the people who use them.

Risk

1. Staff leaving so gap while new people recruited and trained > We have a team who can cover each other's roles and share the workload. We have excellent recruitment and induction processes in place.
2. Lack of funding > We apply to a wide range of funders to ensure we can delivery our services.
3. People not aware of our services > We have an active marketing plan in place and are always looking for new ways to reach people.

Reporting

We can report to donors through specific updates on the progress of the project and through our annual report, website and social media.