If you encounter a TWAIN acquisition problem with a device (scanner, digital camera or capture card), please follow these steps in order to get support.

- Check you are using the latest version of the PaperScan Edition you are using. See: http://www.orpalis.com/products/paperscan/
- Check you are using the latest TWAIN driver's version of your device.
- If your device can be controlled by both WIA bridge from Microsoft & the TWAIN driver of the supplier, you have to use the TWAIN driver (else you will have problems to control the document feeder).- Try another TWAIN Data Source Manager (available since PaperScan 1.4.8). Select Options / Extras / Data Source Manager (select 1.9 or System for example).

- Run PaperScan.
- Type CTRL + D.
- In menu select Debug -> TWAIN Log.
- Select the destination for for the log.
- Click OK.
- Then reproduce your problem in order to get the problem reflected within the log.

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About ORPALIS

ORPALIS produces document imaging software for developers and general public. ORPALIS maintains the comprehensive document imaging toolkit series released under the brand "GdPicture", which is now a worldwide known and respected leader in imaging technologies...more