About a year ago, when Judy Gifford needed help running her small business, Find a Therapist (www.find-a-therapist.com), she turned to Microsoft bCentral. The five-person, Phoenix-based therapy provider offers counseling via phone, e-mail, or online chat, among other services. Gifford wanted to make sure clients could easily schedule appointments for such counselingwhenever they wanted and without having to wait for a confirmation.