Car Doc Frequently Asked Questions

F.A.Q.

Q: What is Road America and how does it work?A: Road America is a network of tow trucks and emergency service providers. This team is carefully selected and highly trained to provide assistance when you are in need of a tow, putting on a spare tire, ran out of gas, or if you locked your keys in the car. Road America is your 24/7/365 lifeline to help in those unexpected moments. The Car Doc covers the first $100 of expense each time you use the service. Oftentimes this coverage requires no out-of-pocket expense. See contract for complete details.

Q: Why should I prepay for my vehicle's maintenance?A: Over the years, we've heard a lot of reasons for purchasing a pre-paid maintenance program. The two most common reasons are BUDGET and DISCOUNTS. Paying for regularly scheduled maintenance at the time of vehicle purchase allows you to lock-in the cost for those items at today's prices with a HUGE discount just like buying your cable and Internet in a "bundle." Plus you can finance the cost over the life of your loan so most of your maintenance costs spread out evenly each month. Plus, the 360-degree services provided by the Car Doc program protect the value of your vehicle and maximize its resale value.

Q: What is key replacement?A: Key replacement will provide you with one replacement key for your vehicle. It also provides services if you ever lock yourself out of your car. Best route is to call the dealership first if you need a new key and let us do the heavy lifting.

Q: What type of oil is used in Car Doc oil changes?A: In all cases, the Car Doc uses the manufacturer recommended oil - traditional, blend, synthetic, etc. Car Doc even ups the ante using great brands like Pennzoil to deliver the best performance and value possible. Car Doc oil changes are comprehensive - no extra costs like some other maintenance plans.Q: Is the Car Doc only available on New vehicles?A: No, the Car Doc can be purchased with any new or used vehicle - including diesel - as well as leased vehicles. Used vehicles will just start their interval services at the current mileage and continue for the duration of the plan.

Q: How is the Car Doc program administered for Used vehicles?A: Car Doc services are performed using the same intervals and frequency as New vehicles. The only difference is that the vehicle mileage at purchase is "mile one" for the intervals. For example, if you purchase a used vehicle with 46,000 miles, at 51,000 miles - 5,000 miles post-purchase - your vehicle would receive its first Car Doc Oil and Filter change.

Q: Why would I need a CARFAX on my own car?A: Confirming CARFAX has accurately captured all service records and data is a good idea - especially when it comes time to selling your car. If an inadvertent mistake has been made, catch it early and easily under the Car Doc's complimentary CARFAX program - a $39.99 value each time a CARFAX report is pulled.

Q: What if I don't use all the Car Doc services within the specific time and mileage period?A: The Car Doc allows for a 2-year grace period to continue to receive and utilize the maintenance services. Road America and Key Replacement services end as originally scheduled. The Car Doc Membership Amenities - 12% Off, CARFAX, Vehicle Appraisals and Complimentary Loaner Cars continue for the lifetime of vehicle ownership.

Q: Where can I use the Car Doc Program?A: The Car Doc services can only be redeemed at the dealership where the program and vehicle were originally purchased, or at any Victory Automotive Group dealership. For a complete list, visit VictoryAutomotiveGroup.com.

Q: I did not purchase the Car Doc at the time of my vehicle purchase. Is it too late to participate?A: It's never too late to take advantage of the Car Doc. You can purchase Car Doc and join our membership anytime. Please see a Car Doc Customer Care Representative to discuss enrollment and financing opportunities.

Q: Why do you schedule everything in 5,000-mile intervals - that doesn't match my Owner's Manual?A: We know. Our Owner's Manuals are guides to maintaining our vehicles, but let's face it, not everyone follows this to the T. We broke down all of our services into 5,000-mile intervals to match the manufacturers' recommendations as closely as possible, while also trying to budget the average driver's driving habits to fit our program. Feel free to deviate from the plan as often as you'd like.

Q: Who do I call for help?A: We have listed all the important numbers on the back of this brochure. If you are unsure who to call the best place to start is always the dealership.

Q: What's in a Multi-Point Inspection?A: It depends. At different mileage intervals our technicians are trained to inspect various items on your vehicle. Rest assured that they rarely miss something and always inspect the core components and functions of your vehicle each visit. Below is a list of a typical inspection:

Although every reasonable effort has been made to ensure the accuracy of the information contained on this site, absolute accuracy cannot be guaranteed. This site, and all information and materials appearing on it, are presented to the user "as is" without warranty of any kind, either express or implied. All vehicles are subject to prior sale. Price does not include applicable tax, title, license, processing and/or documentation fees, and destination charges. ‡Vehicles shown at different locations are not currently in our inventory (Not in Stock) but can be made available to you at our location within a reasonable date from the time of your request, not to exceed one week.