Why is my feedback displaying '"no info available"?

When you have just started using FeedbackExpress, we'll download orders and feedback going back 60 days. Because customers can give you feedback up to 60 days after the order, it sometimes happens that we can download the feedback without the order.

In situations like this, we'll still display the feedback but they'll show with 'No Info Available' instead of the order and product details. As you use the system for a few weeks, it should become extremely rare for you to get a feedback showing with 'No Info'.