All Colby departments got the call on January 8. It was Personnel
Director Doug Terp '84, and the question was: Do you know where your employees
are? The College needed to know, he said, that everyone was safe.

That was typical of Colby's response to the ice storm that devastated most of
Maine and parts of northern New York and New England and southeastern Canada
during the first full week in January. The storm left millions of
people--including two-thirds of those in Maine-- without power for periods
ranging from hours to weeks. It damaged or destroyed thousands of trees,
eliminated telephone service for hundreds of thousands and put a premium on all
sources of heat and light: wood, kerosene heaters, camp stoves, batteries,
candles and generators. L.L. Bean and others even had to donate warm clothing
for the hundreds of out-of-state utility workers who flocked to Maine to work
18-hour days in sub-zero temperatures.
Colby, one of the few places in the state that never lost electricity, served
as an emergency shelter for people from all over the region. The request came
from the mayor's office on Thursday, January 8, and the first people began
arriving that morning to find Terp, Athletic Director Dick Whitmore and a few
others setting up tables and chairs in the field house. Beginning that day and
continuing through lunch a week later, the facility housed hundreds of people
who could not keep warm and fed in their homes. They slept on mattresses Colby
happened to have in storage, on Army cots and on mats from Colby's aerobics
center and gym. And they ate hundreds of pounds of food donated by the College,
prepared by employees of Sodexho, Colby's food-service contractor, and served
by Colby dining services workers and volunteers from the community and the
College.
Colby's effort was coordinated by Terp, who also was a force behind an
emergency plan the College has had in place for two years--a plan that meant
Colby could respond to the crisis promptly, efficiently and meaningfully. The
students came first, of course, and there was a contingency for taking care of
them in the event of a campus power outage. Colby closed for one of the few
times in its history on January 9 so employees could take care of their homes
and families and could avoid driving on icy roads. Dining services, security
and physical plant workers were asked to report if they could do so safely, and
many left families to cope at home while they worked 12- and 16-hour shifts.
One week after power went out, PPD still had five two-person teams taking
electrical generators from house to house trying to give employees still
without power enough electricity to keep their houses from freezing up.
Unfortunately, they were not always successful; other employees were being
deployed to drain plumbing and heating systems where freeze-ups had occurred or
were imminent.
Shelter guests, fighting boredom and occasionally bent on mischief, made
things difficult for Athletic Department members, who nevertheless were able to
go about their business--including staging a two-day men's basketball
tournament. Still, Whitmore said, the situation presented "the custodial
problem of the century."
Colby employees were invited to move to the campus, and despite the fact that
there were no empty dormitory rooms available, some did. Bets Brown and Herb
Wilson (she of development, he of the Biology Department) moved into Herb's lab
with their cats. Security and physical plant employees slept in lounges.
But most used the College as a place to get a hot shower and a hot meal and as
refuge for pets. Kay Devine (admissions) kept her birds in Lunder House, there
were cats and dogs in nearly all of the academic buildings and there was one
report of a lizard living off the Colby heat largesse.
More than 100 Colby students pitched in at the shelter, particularly Colby
Emergency Response leaders Jon Michael Vore '98 and John Maddox '99, who
coordinated round-the-clock service (a total of 372 hours) by a staff of 20
student EMTs, and Craig Belanger '00, who as a January Program intern in the
office of Waterville Mayor Ruth Joseph served as liaison between City Hall and
the shelter. Belanger was interviewed by the host of Public Radio
International's Marketplace, David Brancaccio (son of Prof. Pat
Brancaccio), for the program's newscast.
Perhaps most dramatic, a group of 24 students (wearing hard hats to protect
them from falling ice and branches), who deployed in Waterville to knock on
doors and check on people in especially damaged areas, were credited by Fire
Chief Darrel Fournier with averting many tragedies and saving at least two
lives--those of an elderly couple in the advanced stages of carbon monoxide
poisoning from using unvented heaters in their apartment.
Not all responses to the storm were so noble. Physical Plant Director Alan
Lewis reported at one of the daily meetings organized by Terp to share news
among the College, city, Red Cross, National Guard and Waterville police and
fire departments that he was negotiating to buy a tree hanging dangerously
close to one of Colby's main power lines. The tree's owner held firm for a high
price, the College is still negotiating to take it down, Lewis says.
But warmth was spread at Colby, with people sharing their homes and offering
showers and meals, passing no-longer-needed heaters to those still without
power and going beyond duty to serve the College and the community.
One employee, worried about her furnace, stopped Alan Lewis in the athletic
center lobby.
"What's the temperature in your house?" Lewis asked.
Forty, he was told.
"You're fine," Lewis said. "But it gets below that, you call."
Call who? she asked.
"You call me," Lewis said.

Assessing the Damage
Keith Stockford, Colby's grounds and moving supervisor, says he won't know the
extent of the damage the ice storm caused to the campus until at least July. By
press time he had already tagged about 30 trees for removal, and his crews have
begun "corrective pruning" on many others. "They'll grow nicely," Stockford
said. "We'll get them looking good."

In the storm's immediate aftermath, Stockford brought in a commercial tree
company for seven days to help remove upwards of 250 hazardous
"hangers"--branches that could fall on walkways and parking lots. Between those
and the branches taken down by the storm itself, about 15 pulp-truck loads of
wood have been removed from the campus.
Stockford and his crews put in several 12- to 14-hour days to recover from the
storm and to deal with two more storms within the next 10 days. "Thanks to the
electrical department," which provided emergency heating and plumbing services
to some employees' homes, "a lot of us could breathe easier. We really had to
concentrate to get this job done, and it helped that our minds could be here,
instead of at home."
Two weeks after the storm, preparing for yet another snowfall, Stockford was
still shaking his head over the damage he hadn't had time to evaluate among the
hundreds of trees in remote areas of the College. "I wouldn't walk around some
parts of campus without a hard hat," he said, smiling. "Not on a windy day,
anyway."

They Ate Hearty
More than 6,200 meals, prepared by Colby's dining services workers, were served
at the emergency shelter the field house. According to Lloyd Comeau, the guests consumed: