Fostering innovation: a shared learning experience

Darren Levine is Manager of Innovation and Research for the Social Services Department, The Regional Municipality of Durham, Ontario, Canada. This role involves supporting the development, implementation, and evaluation of staff-driven innovation and research across the department's divisions - Children's Services, Family Services, Income and Employment Support, Housing Services, Long Term Care and Services for Seniors, and Business Affairs and Financial Management.

Darren delivered a session in partnership with Iriss on Fostering Innovation at the Social Services Expo, 2014. The focus of this presentation is all about building a culture of innovation where staff ideas, empowerment, and leadership drive change and improvement.

Participants feedback from the session

"Thank you for a really interesting and inspiring session. In order for innovation to be supported cultural change is a must. We know that top down approaches disempower those in frontline positions. Greater use of frontline staff opinions and ideas is needed in order for these important voices to be heard."

"Leadership should be reflected throughout our organisation and not seen as a position power by those at the top."

"Build confidence in staff, opportunity to contribute and say 'thank you' more often. Face to face is best and more personal. Make it real - feedback is so important."