PE Provider Equipment at central office

TDM Trunking

IVR Hosting

Voicemail Hosting

Web-based user interface for client PBX

CPE provisioning services

Conference Bridging

Routing for Multi-Branch, virtual PBX

DSL

DSL, or Digital Subscriber Line, is a type of high speed Internet access. However, in many geographic locations you may be limited in the types of Internet access that are available to you. DSL Internet access is delivered across the telephone network backbone.

ADSL - Asymmetric DSL

Download speeds (up to 5 megs) are much faster than upload speeds (up to 800kbps). This is the most common type of DSL.

SDSL

SDSL (Symmetric Digital Subscriber Line) is high-speed Internet access service with matching upstream and downstream data rates. That is, data can be sent to the Internet from the client machine or received from the Internet with equal bandwidth availability in both directions. SDSL utilizes a digital frequency traveling across existing copper telephones lines to send and receive data.
** not available in all areas

T1

T1 is a term for a digital carrier facility used to transmit a DS-1 formatted digital signal at 1.544 megabits per second. This is made up of 24 digital channels. This requires a digital connection device (CSU/DSU {customer switching unit/digital switching unit}) to connect to four wires to carry the information.
** not available in all areas

Ethernet Access

Delivers E10, E100, or GigE Internet and or point to point services including fixed or usage based options to meet the customer bandwidth requirements. Ethernet provides large scalable bandwidth. The access can be 10 meg, 100 megs or Gig E. Burstable options give your customer the ability to burst up to the access speed (most internet service on E10/100 service is burstable or UBR) but there is also a Fixed or Dedicated bandwidth options that guarantees the throughput. i.e. 10 meg's, 40 meg's, etc.

What is a CLEC?

Fibernetics is a Competitive Local Exchange Carrier (CLEC) federally regulated by the CRTC. We have access directly to the Public Switched Telephone Network (PSTN).

While telecommunications is deregulated in Canada, and theoretically anyone can apply to be a CLEC, there are a number of barriers to entry that keep Fibernetics at an advantage.

The PSTN is operated by the Incumbent Local Exchange Carriers (ILEC's) in each province. In Ontario and Quebec, this is Bell Canada – In the Maritimes it is Bell Aliant – in Manitoba it is Manitoba Telephone Service (MTS) – In Saskatchewan it is SaskTel – In BC and Alberta it is Telus. We have direct physical connections with each of these ILECs, into and out of their wired and digital networks.

To be a CLEC, you must be able to communicate with the ILECs network. This requires equipment, which can cost anywhere from $250,000 to multiple millions of dollars. CLEC facilities must also be located in what is deemed to be 'carrier grade' facilities that provide redundant connections to the PSTN, Internet, and power, or be directly located within an ILEC Central Office (CO).

Anyone can visit the CRTC website to look for information on CLECs in Canada – at first glance there appears to be quite a few, but many smaller CLECs are regionally based, and are not truly national in scope. Out of all of the CLECs in Canada, only about 6, including Fibernetics, are national in scope.

IP PBX

Private Branch Exchange (PBX) Phone Systems started as an operator based switch, connecting local lines within an office and allowing sharing of outgoing lines, rather than 1 line per phone. Initially, the primary advantage of PBXs was cost savings on internal phone calls: handling the circuit switching locally reduced charges for local phone service. PBX evolved into current common implementations such as
the Nortel Meridian system, a large piece of hardware, with associated voicemail hardware that provided new features such as voicemail, conferencing, etc.

Voice over Internet Protocol (VoIP) - Challenges

Historically due to network and technical limitations business quality voice was not possible from VoIP providers. At the network level, this is due mainly because VoIP providers are not the ILEC or CLEC providers, and they are not the Internet Service Provider (ISP). They need to buy access into and out of the PSTN from either the ILEC or a CLEC. They typically use the public internet to transmit traffic.

Every time voice (as data packets) switches networks the opportunity to lose some of those voice packets increases. Every time packets are lost, voice quality degrades, to the point of a call falling (dropping) completely.

VoIP providers, who are not an ISP, cannot provide true Quality of Service (QoS) because they do not provide the network connectivity. From a technical perspective, they have been handcuffed by voice packetization schemes that were never developed for transport over the internet protocol (IP). To achieve any level of quality using these schemes, every voice call required huge amounts of bandwidth that simply is not available on a typical business DSL connection.