Global returns firm eyeing expansion after BGF investment

A Telford-based global returns management platform used by online clothing retailers such as ASOS, Gymshark and Charles Tyrwhitt has received significant investment from BGF to expand internationally and increase development.

ReBOUND, which also has an office in central London, assists retailers with the management of their UK and international returns service.

Founded in 2015 by chief executive Graham Best and chief operating officer Phil Smith, the business has grown by 400 per cent year-on-year and revenue is set to double in 2018.

ReBOUND now has more than 500 customers and manages 35 million returns transactions a year.

Best said: "During the past decade, the returns service failed to keep pace with the exponential growth of the global ecommerce market.

"We established ReBOUND to make significant waves in the industry, and with access to BGF’s funding and network we now have the opportunity to accelerate our growth, as well as scale and enhance the platform.

"With a foothold in Asia, we’re now best placed to help Western businesses attract and retain high-spend Chinese customers who are eager to shop internationally but are often put off by an expensive and inefficient delivery and returns experience."

BGF’s Gurinder Sunner, who will join the board of ReBOUND, added: "Graham and Phil are highly experienced operators who built successful corporate careers in the logistics industry.

"They have used their experience, skills and network to launch their own company and recruit a first-class team around them.

"We are delighted to be supporting them as they move to the next stage of their growth."

The investment in ReBOUND Returns was led by Gurinder Sunner, Aaron Baker and Chris Nixon and who are based in BGF’s Birmingham office.