I agree that prevention is best but if I'm there on a service call, I'll disassemble and clean it. Then I let the customer know about the products available to prevent it from happening again. I've only seen one get so bad that it caused the little spots, usually I see odor problems before it gets that bad. When I removed the basket, I found a very heavy scum buildup. I doubt any cleaner or vinegar would've gotten rid of the buildup, it needed to be physically cleaned. Of course, this only applies to topload washers. A frontload washer is too labor intensive to disassemble and your only option is to use a cleaner.

It would-ed get that bad if you started out with a new washer and the customer new to use a cleaner once a month.Just like i would do with a new dishwasher .Problems is the customers does not no.If you are on a job that is the way you post you have to pull the tub to clean it.Then i would tell them to use a gallon of vinegar which is about 2 dollars or a washer cleaner.Myopinion.

I had one recently that had enough detergent in the agitator to wash the house and the cars. I rinsed the thang out for about half an hour. It clearly says liquid fab softener only over the hole and looks like they been adding soap powder in it for years.

Under the agitator is a filter. You might need to remove the tub and give it a cleaning.

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