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Frequently asked questions - Shipment of your order

Can I track the status of my order?

Yes, if you log in to your account (through your email address and password), you can see the status of your order. If the package is shipped via PostNL, you can also follow the package by means of the tracking number in your account information. If your package is sent as mailbox post it is not possible to track your order.

How long does it take before I receive my order?

All orders made between Monday to Friday before 16:00 will normally be sent on the same day. This does not apply if you choose the ‘prepaid’ payment option. In this case, the order will be sent on the day that the payment is credited to our account.