How to setup a custom email domain?

This documentation shows how to set up a custom email domain for your status page.

Background

Custom email domain is a feature that makes it possible to send status page notifications from your company’s domain. In this demo, we will use our demo domain examplecompany.xyz, and will use it for status page notifications. There are few technics that are widely used for preventing spammers from getting their messages through. Because it is crucial to get your status page notifications delivered, actions are needed.

Step 1 – SPF / Configure DNS

The first step is to update DNS settings for the domain, in this demo for the domain examplecompany.xyz. The basic idea is to allow AdminLabs’ to send emails for the domain examplecompany.xyz. Read more about sender policy framework (SPF).

Example – Cloudflare

Login to your Cloudflare account

Select your domain

Select tab DNS

Insert a new TXT record (or update existing), and add AdminLabs’ IP addresses:

178.32.91.83

178.32.91.87

Content would be “v=spf1 ptr ip4:178.32.91.83 ip4:178.32.91.87 -all”. Usually, you have other allowed sender as well, and then you need to adapt the instructions.

Step 2 – Update the email domain for the status page

The second thing is to update the custom domain for the status page:

Login to AdminLabs Dashboard

Navigate to Status Pages / Manage

Open your status page in edit mode

Open the tab ‘Notifications’ and fill out the sender address – please see the example image

Step 3 – Test it

The last step is to validate the custom email domain. That can be done with status page’s testing tool:

Login to AdminLabs Dashboard

Navigate to Status Pages / Manage

Select ‘Status Page tools’ from the tools

DKIM Configure DNS

If you want to activate DKIM for your domain, please send an email to support@adminlabs.com, and we will create an encryption key for you. Read more about DomainKeys Identified Mail (DKIM).

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