Errors

This screen is to used to review and correct errors that have occurred when sending reminders.

The fields are as follows:

Type

Selects the type of reminder.

All

When selected, show all reminders that have failed to be sent.
When deselected, the Send date is used to filter reminders.

Send

All reminders with a Send date on or before this date will be shown.

Location

Used to filter reminders by a customer's preferred practice location, to support location specific content. Selecting:

a practice location, returns reminders for customers that have the location set as their preferred location

All- returns reminders for all practice locations

The columns are as follows:

Type

Shows the reminder item type. These determine how a reminder will be sent.

Status

The reminder item status. On the Errors tab, these will always be Error.

Send

The date from when the reminder should be sent.

Due Date

The reminder due date for the reminder count.

Customer

The customer to send the reminder to.

Patient

The patient the reminder is for.

Reminder Type

The name of the reminder type.

Count

The number of times the reminder has been sent.

Error

The error encountered processing the reminder.

The buttons are as follows:

Find

Find all reminders matching the criteria.

Edit

Edit the selected reminder

Resolve

Resolve the error with the selected reminder, making it a candidate for sending again. Note that pressing 'Resolve' simply removed the error flag - it does not actually fix the underlying cause of the error, so if you do nothing to fix the cause, the error will occur again when the reminder is next sent.

Resolve All

Resolve the errors with the all reminders matching the criteria, making them candidates for sending again.

Complete

Marks the selected reminder item as Completed, without sending it. If the associated reminder has no other Pending reminder items, it's reminder count will be incremented.

Complete All

Marks all reminder items matching the criteria as Completed, without sending them. If an associated reminder has no other Pending reminder items, it's reminder count will be incremented.