We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 5 out of 5 by 3
reviewers.

Rated 5 out of 5 by Debi Comfy Kitchen Addition
I purchased this in the Buffalo Check Taupe with the Dove Gray base. What a beautiful addition to my kitchen island! The upholstery pattern is very well matched and the fabric itself stands up well to daily use. I love how unique it is and have received lots of compliments on this piece! Good work, Ballard!!
August 27, 2016

Rated 5 out of 5 by CarmenK Love
So happy with my navy leopard print! I ordered the espresso finish. The bench is well made, sturdy. I did purchase a throw as I forgot the sun may fade while sitting by the window.
July 29, 2016

Rated 5 out of 5 by Ultrasoundkim Beautiful!
I loved this bench from the first time I saw it online. I didn't see a fabric that met my needs so I sent in my own fabric ,which was very easy! Once the fabric was received, the bench was completed exactly on the projected date. Shipping was very fast, less than a week. There are two things that I wish I had considered before buying this piece , which aren't a negative reflection on the bench. First, my hubby and I differ in height by over 10 inches. When we both try to sit on this at the same time to eat at the bar, I am substantially further away from the counter compared to him. Second, it is very difficult to "scoot" yourself up close to the counter. My goal was to have a place where I could lounge over the paper with my coffee in the mornings and this has fit the bill. I just wish I were taller and it would make it perfect. I am curious how well the footrest will stand up to repeated use. It is beautifully upholstered. They did a very nice job!
December 29, 2013

2016-10-30

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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.

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