UNH Claims Process

CLAIMS PROCESS

If you are a UNH Student, Faculty, and Staff traveling abroad on University-related activities, you are covered under the UNH International Travel Assistance & Insurance Plan. This plan includes International SOS Travel Assistance Services, Cigna travel medical insurance, and Lloyd's security and supplemental insurance.

What is covered:

The insurance plan covers most accidents and sicknesses. However, it does not cover routine care or basic dental expenses (except for accident and alleviation of sudden pain). If you want full details of what is and isn’t covered, plan details are available online on the Benefits page. If you have a medical or security emergency, International SOS can pay for your hospitalization or emergency services, make arrangements and monitor your situation. International SOS also can arrange for payments and submit your insurance claim directly for you.

How to schedule a doctor’s appointment:

Call International SOS for a referral, and they can arrange the appointment for you. You may request an advance payment, but it will take additional time to confirm.

How to file a claim:

You will need to submit:

Cigna Medical Claim Form — Complete the paper form and submit to Cigna. Online claims instructions are on last page of this form.

Once received by the company, your claim will be processed and paid according to the terms of the insurance policy. Please note that you are responsible for the cost of any services not covered by the travel insurance plan.