Sure, you’re hearing me. But are you actually listening? Most of the time, when someone is “listening” it actually means “I’m pretending to care, waiting for my turn to talk.” Just hearing someone is not the same as compassionate...

Your customer relationship management (CRM) software is more than just a way to store contact information. If you’re using your CRM as though it’s a digital address book, you’re missing out on several key features and aspects of the software. With CRM, you can do much...

Many businesses see the value in adopting CRM software to organize contacts and customer information. But are you really getting the most out of your CRM? If your employees’ knowledge of CRM software is limited to storing data, you’re probably not getting a maximum...