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Common Issues and Fixes

Below there is a list of a possible solutions to the common technical problems players can encounter with the client.

Client errors:

1. Servers are showing as offline- Start the patcher.exe and check if your game is at its latest version. If it's not, let it update and check again- Restart your router and PC and check again- Add the elementclient.exe file to your antivirus/firewall exception list- Run fixit.bat in EPW/launcher and then click 'Verify' button on game patcher and check again- Alternately redownload / reinstall the client

2. Game client won't open or crashes upon launch- Install Microsoft Visual C++ 2013 Redistributable Package (vcredist_x86) (also fixes players unable to see name colors/HP numbers) and 2010 Redistributable Package- Install Microsoft Net Framework 4- Add the game directory to your antivirus exception list- Start the game from patcher and click Verify button, then once process finishes, check again.- Install DirectX 9.0c by running dxwebsetup.exe file located in EPW/element/ directory and check again- Reinstall your graphic card drivers and check again- Update your Windows (if your system is outdated it might be missing some libraries required to run the game)- In the end restart your PC and check again

Search for System in your windows and open System, or open it from control panel. In windows 10 you can right click start and choose System from there, its the 4th option from top. Then do these:[/font]

3. Game client crashes upon logging your toon- Go to http://panel.epicpw.com/resetstuck.php to move your toon to the safe spot- Solution above might not be permanent - in this case go to EPW/element/userdata and delete systemsettings.ini file and Layout folder - start client and check again- Add the game directory to your antivirus exception list- If problem still persists, click Verify button on patcher and check again- Finally if the problem will still persist, it means that the client is corrupted. In this case please redownload / reinstall the client

8. Patcher message: Update listed files error or Update files corrupted- Close the patcher and start the Manual patch by double clicking on it- Alternately click Verify button on patcher to update the game

9. Game won't start, patcher message: Client folder corrupted- Run the patcher in Windows XP compatibility mode (should be available under right click -> solve compatibility issues or under properties)- If it didn't help, click Verify button on patcher- Finally, redownload / reinstall the client

Other Issues:

1. Not receiving voting gold- Clean browser cache/cookies or try using a different browser- Make sure to fill in the captcha's correctly- If that's not working, the voting sites may have the IP range blocked. Consider using a VPN to change the IP