THE DATAVOICE PRODUCTS

LIBRA

Scalable Interaction recording and logging solutions you can rely on

When telephonic interactions are your primary means of contact with customers, suppliers and other business stakeholders, voice recording solutions are vital. Mitigating the risks they introduce and complying with regulatory legislation are two of the most important reasons to implement voice recording. However, it is within these solutions’ ability to enhance the quality of voice interactions, and to optimise the value of these to any business, that the value truly lies.

NEXUS

Delivering centralised management of distributed recording solutions

Multiple voice recorders within a contact centre or across different branches of an organisation create layers of complexity with regard to management. DataVoice Nexus hides the complexity by providing a single point of management for the storage, playback and monitoring of the voice recording solution.

SCREEN RECORDING

Capture screen activities for a complete view on staff performance

A recorded voice transaction only tells part of the story – it cannot account for incorrectly captured data, fully assess agent effectiveness, or distinguish between poor agent skills and problems with applications and processes. Utilise fully integrated voice and screen events from DataVoice Screen Recorder for a complete picture of contact centre activities.

NVisage

Smart Scenario recreation and playback

NVisage is a, simple to use, scenario recreation tool developed to provide secure and easy creation and playback of scenarios from a DataVoice Libra recorder or a Nexus system. It is targeted at power users that must perform analysis and very complex or repetitive tasks in a very efficient manner. It is not aimed at ad-hoc users or users that perform simple search and playback tasks.

DVLink

Recording on demand with manual call tagging

DVLink enhances the capabilities of the DataVoice solution by making both the call and recording status visible to the desktop user and providing users with manual call recording control and tagging functionality. These features also improve the user experience and facilitate productivity regarding the classification, transaction-linking, retrieving and reporting on any associated recording.

TETRA

Reliable Voice and SDS Recording for TETRA Networks with visual location based information

When communications are mission critical and reliability is key, the ability to record conversations is more important than ever. Manage risk, ensure compliance and leverage the benefits of rapid response and incident reconstruction with the DataVoice recording solution for voice and Short Data Service (SDS) messages on the Motorola TETRA network.

QNIQUE

Improving workforce performance and driving operational excellence

Contact centres are a customer’s first point of contact with the majority of businesses, and the impression left on them by agents can make or break relationships and brand loyalty. Measuring and managing agent performance effectively, and providing inspirational feedback and skills coaching, are therefore critical elements in ensuring the success of the contact centre, and in providing effective customer service that enhances the brand.