Topic not covered?

Just downloaded VideoScribe for first time (Free Trial) and whaaaaaat?

C

Christopher Barbara

Started a topic Sat, 28 Jun, 2014 at 12:23 AM

I click to use it for the very first time and I get a message my trial has expired.

Pretty slick but not cool

M

Mike Metcalf

On Sat, 28 Jun, 2014 at 1:52 AM

Hi,It's a known bug. Here's the solution:

This issue has now been resolved by the release of version 2.0.1.After upgrading and installing VideoScribe 2.0 on a free trial, you may get a notification that there are 0 days left of the trial even if you have only just signed up.

Please don't worry, we are working on fixing this and you still have access to your 7 day trial if you follow these instructions –

Click the ‘X’ symbol in the bottom right hand corner of the messageRead the Terms of Use and if you agree and want to continue with the trial, click the tick icon in the bottom right hand corner.You should now be able to access VideoScribeClose VideoScribe down and open it back up again – the correct trial time will be visible after you enter your email address and password

-Mike (videoscribe user)

Joe Clarke

On Mon, 30 Jun, 2014 at 10:08 AM
Admin

Hi Christopher, sorry you had this issue.

It is a bug which we will have resolved soon.

If you use Mike's link you can use the trial.

Thanks, Joe

L

Lisa Casden

On Thu, 9 Oct, 2014 at 11:49 PM

Hi. I'm experiencing the same issue as Christopher. I clicked on Mike's link at got to a page not found error.

M

Mike Metcalf

On Fri, 10 Oct, 2014 at 12:25 AM

Hi Lisa,

(NOTE: if you have ever used a free trial before, or if anyone else has used a free trial on the same computer, you will not be able to use another one on the same computer or with the same email address I believe)

the INSTANT ANSWER at that link used to say:

"This issue has now been resolved by the release of version 2.0.1.After
upgrading and installing VideoScribe 2.0 on a free trial, you may get a
notification that there are 0 days left of the trial even if you have
only just signed up.

Please don't worry, we are working on fixing this and you still have
access to your 7 day trial if you follow these instructions –

Click the ‘X’ symbol in the bottom right hand corner of the message

Read the Terms of Use and if you agree and want to continue with the
trial, click the tick icon in the bottom right hand corner.You should
now be able to access VideoScribe

Close VideoScribe down and open it back up again – the correct trial
time will be visible after you enter your email address and password"

Joe or anyone at Sparkol Support,instead of actually deleting the old guides and instant answers, can you please restore the actual posts and just remove the links on the instant answers page? That way users will not be left with dead links in threads like this and the other one about making SVGs from earlier today.

-Mike(videoscribe user)

Joe Clarke

On Fri, 10 Oct, 2014 at 3:04 PM
Admin

Hi Mike, thanks for your comments.

We were in the process of reviewing the Version 1 tutorials.

We have been updating the content on Instant Answers of late

to ensure all documentation is relevant.

You will be able to access the tutorials associated with version 1

that are not the initial 'getting started' tutorials.

In relation to the '0 days' bug.

We have removed this as it is no longer an issue and would not be relevant to anyone with a trial at present.

What I have done is added the content of the Instant Answer to your post although I would advise anyone who has this issue to

raise a support ticket as the issue will no longer be relevant on the current trial version.