Hendrick Hospice Care named as 2013 "Hospice Honors" recipient

05/13/2013

Hendrick Hospice Care has been named a 2013 Hospice Honors recipient, a prestigious award recognizing hospice agencies providing the best patient care as rated by the patient’s caregiver.

“We are very proud to be one of the top 100 hospices recognized in the nation,” said Melissa Montes Luton, community outreach manager for Hendrick Hospice Care. For more than 30 years, we have cared for patients and families in this area and we continue to strive to do more. This community lets us do what we have been called to do.”

Established by Deyta, this annual honor recognizes the top 100 agencies that continuously provide the highest level of satisfaction through their care as measured from the caregiver’s point of view. Deyta used the Family Evaluation of Hospice Care (FEHC) survey results from over 1,200 partnering hospice agencies contained in its national FEHC database with an evaluation period of January through December 2012. Deyta used the five key drivers of caregiver satisfaction as the basis of the Hospice Honors calculations.

“Hospice Honors defines a new standard of excellence in the patient/family experience for hospice agencies,” says Liz Silva, director of Hospice Honors, “Identifying these top-performing hospices is our way of recognizing organizations that have demonstrated high quality of care to both patients and caregivers. That positive family experience is a key driver of ongoing patient-focused care and overall agency success.”

“We are blessed by the many patients and families who invite us into their homes and lives every day,” said Luton. “The honor is truly ours."