Cons: car smelled like smoke. they gave us a discount but the stale smell was bad.

2.0 Poor

6 Oct 2016

falls advertisement

Pros: The lady helping me felt bad and gave me a 12 dollar discount.

Cons: I rented the car at a price given to me on the website from the Tuscon airport Enterprise. When I went to pick up the car, the price was much much higher. I asked why, they said it was because the car I rented was from a downtown location that didn't include airport tax fees which were around 75-100 dollars. I specifically asked for a car from the Tuscon airport. In order to get the car for the price I wanted I would have to take a cab 25 minutes into the city. False advertisement.

2.0 Poor

16 Oct 2016

Bad Trip

Pros: not much

Cons: The rental was a $30 cab fare from the airport. I should have looked closer at the deal but Kayak should have been clearer that the rental store was so far away.

2.0 Poor

17 Oct 2016

5 hour wait!

Pros: The car was nice. Check out was easy.

Cons: I waited 5 hrs for a car I had pre ordered. There was only one person who knew what was going on and 15 people in the lobby waiting. After receiving my car they charged me for an upgrade (because it was all they had available). After waiting 5 hours the least they could have done was not charged me for the upgrade. Over all awful experience!

6.8 Good

31 Jan 2017

Cons: Rental wasn't at airport, but rather I was sent by taxi to an off side location. That sorta defeats the purpose of an airport rental. Make certain Kayak or the booker doesn't bait then switch you.

10.0 Excellent

5 Feb 2017

Easy, quick and friendly

Pros: I rent a car here about once a month. It's easy, quick, and the staff are friendly.

Cons: Tax that was being charged at the Airport was not included in the price listed on Kayak. We were really shocked to find out how much the total would be with the tax added.

10.0 Excellent

27 Oct 2015

Hyundai Accent from Dollar Rent A Car

Pros: Rented an Accent for a short stay in Tucson. Great little around town car. Dollar's computers were down when we arrived, but they had us on our way in 15 minutes even doing everything by hand.

Cons: The only negative was that the car was a little difficult to see out of to the rear. Pretty typical for a sub-compact.

8.0 Good

1 Dec 2015

Up gradeo

Cons: Agent, without telling me, tried to up grade me. The cost went from $135 to $265. Fortunately I noticed and insisted on the $135 rate. He then tried for something about 1/2 way between. I again insisted on the quoted rate and got it. You have to pay attention!

2.0 Poor

8 Dec 2015

DO NOT rent a car from Dollar Rent A Car located i

Pros: NOT A THING!

Cons: This place is a joke. I was told that I had rented a compact car and the Dollar agent kept trying to upgrade me. After each upgrade offer, I asked if he was offering it at the rental price that I had been originally quoted ($90.88). Of course not! After about 20 minutes of my back-and-forth with the agent, my husband went to the National Car Rental counter next door and rented a 2016 Dodge Journey for the same amount of the Dollar "compact" car. What a crappy way to conduct business, Dollar.

5.6 OK

17 Jul 2016

Pros: reasonably cheap

Cons: Car was streaked with dirty water, some water spots/dirt inside the cabin also. Price was much more than originally quoted (almost double)

2.0 Poor

31 Aug 2016

Pros: The miles per gallon was the only thing good

Cons: Everything else was terrible, Dollar told me they where giving me a full size car and gave me a midsized car, the car had damage to it, the inside of the car was clean outside was dirty

2.0 Poor

3 Oct 2016

Our worst experience ever

Pros: When we picked up our car they told us that the kayak insurance we were given was no good we had to get extra insurance that amounted to way way more… Then when we return the car, they ask for a receipt for gas. We didn't have the receipt but they could see that we returned it with a full tank, yet they insisted they had to charge us for gas without a receipt. We were tired and angry as we have been on the road for 3 1/2 week . We will never ever rent from dollar again. And would hope that kayak could return our insurance money which was not accepted

Cons: Our worst experience ever

7.2 Good

7 Nov 2016

Added insurance

Pros: I was never told I needed to purchase extra insurance. I was only given the choice of what package. The cheapest was still three times the amount of the car.

4.4 OK

10 Nov 2016

Cons: Car offered was not as advertised- offer showed a standard car but was advised the offer was only good for a compact. Will avoid dollar when possible in the future.

8.0 Good

17 Nov 2016

Pros: the price is good and the service is pretty standard (meaning, quite comparable to other rental car companies that charge more).

Cons: the car was new, but crappier than other low end options at other car rental agencies. also, insurance cost way more than renting the car itself, which stinks.

Cons: Nobody at the service desk when we arrived
Nobody "checked out the car" so damages could not get recorded
It was next to impossible to get someone on the phone to advise Alamo of existing scratches on the car

10.0 Excellent

21 Jan 2017

Pros: Service was very friendly, car was clean, price was very reasonable.

Cons: New cars should have built-in GPS.

9.2 Excellent

17 Jul 2016

Pros: Staff was very understanding and helpful.

Cons: The heat in the parking lot lol.

2.0 Poor

16 Aug 2016

Denied rental over a debit card and accused of att

Cons: I did not like being accused of fraud and having a manager insinuating I was a car thief. Renting a smart car for three days to travel between Tucson and Phoenix does not seem to be a likely profile for thieves but I wouldn't know. All in front of my 13 yo son. Producing a printed itinerary is not a substantial security measure. Because my itinerary did not fit a profile I was rudely left to find other options and then during another attempt to rent from enterprise the same manager appeared from behind a door and interrupted my transaction and told the employee I was attempting to defraud them. Not true. I will NEVER EVER RENT FROM ALAMO OR THE SISTER COMPANIES EVER AND I WILL DO MY DAMNDEST TO RELATE MY EXPERIENCE TO OTHERS. Alamo is lucky not to be facing litigation about the suggestion by your management that I was attempting to obtain goods or services under false pretenses with the intention of theft or malfeasance.

5.6 OK

2 Sep 2016

Cons: Unprofessional staff at rental counter.

10.0 Excellent

1 Nov 2016

Pros: Ease of pickup!

8.4 Excellent

11 Dec 2016

Cons: Outside of car was not thoroughly cleaned. Inside was clean until my wife found vomit in the rear center seat belt...kind of a turn off. Both rental centers were clean with friendly staff.

10.0 Excellent

12 Dec 2016

Pros: So quick and easy. Staff is so friendly.

Cons: N/A

10.0 Excellent

23 Dec 2016

Pros: Easy pickup and dropoff. No hassles.

10.0 Excellent

10 Jan 2017

Pros: Ratings don't seem to apply to a drop off but facility was fine. Got the final deal that was promised.

Pros: Friendly staff, upgraded me with ease when I asked if there was another car available.

10.0 Excellent

27 Oct 2016

Review

Pros: Price, very clean reliable cars. Staff

7.2 Good

12 Nov 2016

Only talk to Trent if you rent a car from here!!

Pros: Everyone that worked here was checked out and didn't seem to care about customer service, except Trent. To make matters worse the 'regional manger' there texting on his phone, not helping people in line waiting. Trent saw we needed help with an issue with our rental car and immeditaely stepped up, re did all our paper work, and explained everything we needed to know about renting a car (this was our first experience). Thanks Trent, we will be back to this location because of you!!

Cons: Impersonal employees, lazy regional manager, employee (Morgan) did not explain what rental insurance was well enough and the car I rented was parked less than an inch away from the 1.5 foot high curb. Morgan did the walk around and never offered to pull the car out since it was so close- we couldn't even see if there was any damage done to that side since it was parked so close but we all figured it was ok. The car was scratched while I was pulling it out and since Rental insurance wasn't exaplined to me I have to pay out of pocket for damages. I had to get another car. Hertz explanation was 'yeah it was really close'. This is where Trent came in to help us out and we re rented a car with rental insurance after he throughly explained it to us, thanks again Trent!

10.0 Excellent

28 Jan 2017

Great experience

Pros: Very professional and very friendly

5.2 OK

22 Oct 2016

falling apart

Pros: The gas mileage. I made my trip from Tucson to El Paso without having to stop for gas.

Cons: The car I rented had the rubber in the door frame and trunk falling apart. There was a hole in the carpet on the driver's side. The car itself has no pick up. I could not adjust the seat enough to make it comfortable for my 5 hour drive from Tucson to El Paso.

2.0 Poor

13 Apr 2017

Cons: Long wait times when calling Hertz
Not accommodating to add/take away drivers
Need in-person presence for issues that seemed could be worked out otherwise

7.6 Good

9 May 2017

Won't do luxury car rental again

Pros: Easy

Cons: Promised BMW or equal and got an audi

6.4 Good

1 Dec 2016

Staff needs to know their inventory better

Pros: I was able to make changes to our reservation relatively easily

Cons: The fact that I had to make changes to our reservation. I needed a car that would fit the bicycle crate I was traveling with (47"x 30.5" x 10.5 "), which is very easy for any car that has back seats that fold down. Making the reservation on-line, however, I decided to play it safe and reserve a small SUV. I made a mistake in my reservation (for which I'm completely responsible), and needed to change it a couple of days beforehand. This was relatively simple, but upon arrival at the airport the agent looked at the bike box and said no way it would fit in the car we reserved, and up-sold us to a $1000 SUV. I told her any small car (I drive a small BMW) would work, as long as it has back seats that fold down. She claimed not to know if any of their cars have back seats which fold down. After a lengthy process, in which I had to figure things out on my own, since the staff didn't know their inventory, I got a Ford Focus, which worked fine. This all would be easier if the staff were as well trained in their inventory as they are in asking the question, "What brings you to Phoenix, today?"(which we heard every staff member ask every person they greeted, like following a script).

4.0 Mediocre

13 Apr 2017

Pros: No big surprises

Cons: Some kind of issue with the front left fender had the car sounding like a bucket of bolts as it went down the road.

8.0 Good

18 Jul 2017

Simple

Pros: Easy pickup, didn't have the economy car I reserved so I got a free upgrade to nice Mazda 3, easy drop-off, no extra fees

Cons: Cannot drop off on weekend, had to be charged until Monday whether I dropped off early or not.

Pros: Flight cancelled, so the reservation was cancelled. Budget handled the cancellation well - good customer service.

9.2 Excellent

17 Nov 2015

slow check-in

Pros: once I was checked in, all was good.

Cons: When the counterperson would not take debit cards, each of the three people ahead of me in line took 10-15 min to process (and this was at 11 p.m. and I was tired)...Please notify folks that they cannot use their debit card (unless they want to stand there for 10 min. while a credit check is run and creates a negative score on their credit report) OR accept the debit card like the rest of the world.

10.0 Excellent

18 Nov 2015

Going to see Izzy

Pros: Staff were great
Car was there waiting and ready to go for quick pickup and return was a snap.

7.6 Good

26 Nov 2015

Pros: Nice car, economical.

Cons: If possible, drop off fee should be lower or waived.

8.0 Good

2 Oct 2016

Pros: Service at the airport was excellent. Car was good. Fast and easy

Cons: Coerced into buying more insurance after agreeing to purchase some insurance at the time of rental from Kayak

9.6 Excellent

26 Dec 2016

Everything top notch

Pros: Quick and easy pickup and drop off. Clean and well maintained car.

Cons: When did compact cars become midsize? I know it is industry wide, but please call a compact a compact.

6.4 Good

15 Feb 2017

Pros: The Jeep that I drove was clean and comfortable and I had no problems with it.

Cons: I planned to pay with my Visa debit card. When I got to the Tucson airport a man came out and looked over the car and gave me a receipt. I told him I did not want the charge to go on my parent's credit card. He told me I could go inside the office nearby and have it changed. It was a fairly quick and easy process.
In both cases the customer service people did not give me the full information that I needed. $13 is not a big deal, and going into the office to change my charge wasn't a big deal either. But both are areas that Budget could improve. :) Thank you.

8.0 Good

18 Feb 2017

Cons: Would rather have a Honda, Nissan, etc.

10.0 Excellent

5 Apr 2017

Cons: I did not realize the insurance offered at the time I rented was not part of budget. And then the insurance plan charged me for two days instead of one, and I could not see where I could change it.

8.0 Good

27 May 2017

Worked better than my recent rentals at other agencies

Pros: I was very satisfied with my rental in Tucson. The desk is in the airport, and the cars very nearby. There was a slow line when I arrived but within 5-10 minutes another employee showed up at the desk and soon I was on my way.

Cons: My car had a noise that was disconcerting. I curtailed my plans to drive to a rural area instead of taking the time to return to the airport and get another car.

Cons: Terrible service......car not at airport.....$50 cab to get car, but they were closed at l pm. .need l go on? Never got car but l got ripped off!

2.0 Poor

31 Jan 2017

Pros: We rented in Tucson, and little did we know there are two locations, and one is NOT at the airport. There was no attempt made to help or correct the situation, and we ended up using a different company. After 13 hours of travel with 2 kids under 3, you would have thought an apology and a little more help could have been provided.

2.0 Poor

8 Feb 2017

READ THE INFO CAREFULLY IT PROBABLY WILL NOT BE WH

Cons: I CANCELLED!!!!!!!!!! When I ask for airport locations THAT IS WHAT I WANT!!!!!!! NOT SOME LOCATION/PICKUP POINT 3 OR 4 MILES AWAY!!!!!!! YOUR SERVICE AND SITE NEEDS TO IMPROVE!!!!!!! THIS BAIT AND SWITCH SITE OF YOURS NEEDS HELP AND YOU NEED TO CORRECT YOUR LISTINGS! FACEBOOK IS A WONDERFUL MEDIA TO LET THE REST OF YOUR CLIENTS KNOW OF THIS TOTALLY UNSAT EXPERIENCES!! HERE IS ONE CUSTOMER YOU WILL NOT SEE AGAIN UNLESS I ACCIDENTALLY/STUPIDLY GET ON YOUR SITE!!!! THE SITES YOU LINK TO MAY BE AT FAULT, BUT YOUR SITE IS ULTIMATELY AT FAULT! TAKE RESPONSIBILITY AND CORRECT THE PROBLEMS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

10.0 Excellent

8 Nov 2015

Pros: Very easy drop-off.

7.6 Good

9 Oct 2016

Cons: Tight flight

10.0 Excellent

14 Mar 2017

Good service, good price

Pros: I had a quick friendly check-in and she gave me a free upgrade, and the price was very reasonable . When I returned the car, it went equally smoothly.

8.8 Excellent

7 Nov 2015

Good services but limited car choices

Pros: Services, counter person were nice. When I broke the car I rent they changed the car smoothly the

Cons: Car choice was limited. I wanted to rent small cars like Yaris. I reserved well in advance but I was assigned Ford Fusion and Toyota Camry. They are nice cars but I didn't like the.

10.0 Excellent

16 Feb 2016

Pros: Friendly and helpful staff. I think Andy was his name. He was there at both check in and check out.

2.0 Poor

18 Feb 2016

No pickup/drop off at airport

Cons: We called for a pickup and they said we had to take a taxi. We asked why, everyone else who was off site picked up customers and had drop off. They said their service saved you money by eliminating on site charges. OK so you don't pay onsite charges, but you pay high taxi charges, have to add extra time when returning to airport because you have to get another taxi to get to airport. I ended up NOT using this rental and used the onsite Rental. Enterprise Rentals were so much better, Great customer service, Very outgoing. Never again AVIS

10.0 Excellent

7 Nov 2016

Nice and easy

Pros: Great service, good car = great vacation.

Cons: It's really too bad that the airport location charges more for their cars.

Cons: Car smelled bad and was forced to upgrade because fiesta was to small. Escort was not available and had to go with a VW jetta.

6.4 Good

31 Dec 2015

Pros: I got in and out quickly at both pick-up (TUS) and drop-off (PHX) locations.

Cons: I was overcharged for the amount of gas I used, and the car was not clean (dust and dirt was noticeable on the dash and in various side and cupholder compartments, the floors were dirty and worn down, there were multiple stains on the seats, and the exterior was unclean).

5.6 OK

22 Feb 2017

Cons: When we returned our car to Tucson, there was only 1 person at the desk helping people get a rental car. we had to wait quite some time, just to drop our car off. Also, Thrifty seems to be the only car rental that is not located at the airport. They were offsite and was hard to find.

9.2 Excellent

23 Feb 2017

Good comfortable car

Pros: Easy to do interactions.

Cons: Price to drop off at different airport was very high even though the car we got had CA plates (did we do them a favor??)

4.0 Mediocre

17 Mar 2017

Phone to call shuttle down, and no backup plan

Pros: Car and the check in process were as expected

Cons: Phone to call shuttle was down and no backup plan or signage to help. Once we figured it out and arrived at off airport location, there was only one CSR with a line of six customers....40 min wait.

10.0 Excellent

26 Apr 2017

Pros: Cost and low key customer service(no.upgrade hard sell tactics)

Cons: Everything was great

5.2 OK

29 May 2017

Car is ok. Price is misleading.

Pros: Car was fine.

Cons: Significant amount of hidden fees added beyond the initial quoted price with no breakdown of what they are.

8.0 Good

13 Jun 2017

Good experience overall

Pros: Fast pick up. Only one in office.

Cons: Had to wait at least 10 minutes for clean car

2.0 Poor

25 Jun 2017

Never again

Pros: Nothing

Cons: They didn't have the car I reserved after confirming the day before. I had to have a 7 passenger vehicle. Not only didn't they have one for me but they didn't seem too upset about it.

8.8 Excellent

1 Jul 2017

Request ignored, then fulfilled.

Cons: When we arrived in Tucson it was 111 degrees so I requested a car with a light colored exterior (and interior, if possible). The employee acted as if he understood but when we went to the car it was a charcoal gray (almost black) with a black interior. There were at least 10 other cars on the lot that were silver or white. We went back in, stood in line and requested a different car. We were given a silver car - a much better option for our 5 days in the record-breaking heat.