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OfficeScan client/agent sends a large number of outdated virus infection email notification

Updated:

18 Apr 2016

Product/Version:

OfficeScan 10.6

OfficeScan 11.0

Platform:

Windows 2000 Server

Windows 2003 Enterprise

Windows 2003 Standard

Windows 2008 Enterprise

Windows 2008 Standard

Windows 7 32-bit

Windows 7 64-bit

Windows 8 32-bit

Windows 8 64-bit

Windows Vista 32-bit

Windows Vista 64-bit

Windows XP Home

Windows XP Professional

Summary

OfficeScan clients/agents continually receive outdated email alerts and the Administrator receives as much as 15 emails per second. However, no virus logs are created on the server. The infected client/agent computers have already been cleaned and the viruses were removed using Damage Cleanup Services (DCS).

Know what triggers the reproduction of these outdated alert email notifications and how to stop these alerts without disabling the email notification alerts.

Details

Public

Email notifications are backed up in the ..\OfficeScan Client\Hlog directory. The virus logs that are generated every time the client/agent performs an action (other than quarantine) on an infected file are also kept in this directory.

The TmListen.exe application sends these logs to the OfficeScan server. Afterwards, all the log files in the ..\OfficeScan Client\HLog directory are deleted.

A large number of standard email notification alerts are continually received because the virus logs were not sent to the server successfully. This failure to send logs may be caused by a problem with the client/agent-server communication or a database corruption.

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