Careers

Inserso's success over the years has been a direct result of its outstanding motivated employees. Inserso employees take pride in their work and enjoy seeing the positive results of their work efforts. You will have the ability to make a difference for yourself, our customers and Inserso! Please email, fax, or mail your cover letter and resume to:

Help Desk Specialists will provide desktop support to remote users. They must have the ability to multitask in a fast paced team environment and possess the knowledge and expertise to resolve customer issues efficiently and accurately. This position requires strong communication skills and an ongoing desire to acquire new skills to ensure technical competency.

For this role, candidates should have demonstrated ability or desire to:

embrace new technology

troubleshoot and bring problems to resolution

understand and adapt to a rapidly changing environment

thrive in a fast paced and challenging workplace with multiple priorities

Work experience should include:

Providing prompt and courteous customer service

Experience/Familiarity with Active Directory

Experience/Familiarity with Remedy trouble ticketing system

Documenting and tracking trouble calls to final resolution

Creating, updating, monitoring, and assigning Remedy tickets

Following a priority matrix for issue resolution

Remote diagnostics and troubleshooting client workstations

Knowledge of Remote Desktop or other applications (BOMGAR, Dameware)

Additional responsibilities include, but are not limited to:

Keep up-to-date technically and applying new knowledge to your job

Observing, receiving, and otherwise obtaining information from any relevant source

Analyzing information and evaluating results to choose the best solution to solve issues

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Help Desk Specialist - Part-Time

Application Forms

E-Verify Notification

E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.

EEO Statement

Inserso is an equal opportunity employer and does not discriminate on the basis of sex, age, race, color, religion, marital or veteran status, national origin, disability, obligation to serve the armed forces of the U.S., or any other characteristics by applicable federal, state or local laws. Reasonable accommodation will be made for qualified individuals with a disability, where such accommodations will not impose an undue hardship during the application process and on the job.