Yes, we do! We ship around the world, wherever you are. Except in space, although our delivery guy wishes that he could deliver you your Ecoisme sensor up there.

How can I change my order?

- If your order isn't shipped, you can change it in your account on our website. - If we have already shipped it to you, contact us at support@ecois.me as soon as possible and our team will take care of it. - If you have difficulties finding your order, please contact support@ecois.me or text us to website chat.

What is the warranty policy?

Ecoisme comes with a warranty of one year, effective from the date of delivery. If something goes wrong or if the sensor fails to live up to your expectations, Ecoisme will either - repair/replace any defective device - accept the return of the hardware and refund the purchaser

Please kindly specify the reason for the return. Our manager will contact you and arrange the refund.

Are there additional shipping costs?

We are shipping worldwide, however shipping prices are different based on your location. See the prices below. USA: 20 USD EU: 20 USD Canada: 25 USD The rest of the world: 40 USD The calculations are made by our logistics partner.

We do recommend you to install Ecoisme with the help of certified electrician.

Installing Ecoisme is easy and doesn't require any cuts. However, it's installed in the are with high voltage. We recommend you to read all the recommendations in our installation manual at https://ecoisme.com/user-guide.pdf

In any case, feel free to write to our support team through our website. They will assist you with a step by step installation.