Good followup

It took a while to get a response on the issue of a mixed up order because - unknown to me - the person in charge of dealing with returns and exchanges had a family emergency. But as soon as she got back into the office she made everything right for me, quickly sending the correct replacement part. She even threw in a free cover! I've installed the correct part and everything is working well. Preston
on
Feb 21st 2017

They shipped wrong product - now all I get is silence

I ordered a new natural gas burner unit for my Lava Heat Opus patio heater. The original order form as well as the packing slip correctly identify the natural gas part number; however, the unit they sent me was set up for propane. I've asked for information about how to replace it with the proper unit more than a week ago (the day after I received it) - all I get is ..... nothing. No response.Unknown
on
Jan 28th 2017