MDP

The Manager's Development Program is a comprehensive 3 day initiative for mid level Operations Leaders. The program provides rigourous learning through realistic cases that help managers understand the mechanics of operations and the leadership capabilities required of them.

BENEFITS

Managers are not in direct touch with production level employees on a day to day basis. Therefore, they need to get work done through their team leaders or supervisors. This requires managers to understand the various techniques, tools and methodologies required to help team leaders achieve their objectives. Over a course of three days, the MDP helps managers understand all of the techniques and methodologies from a people and operations perspective. Further, it helps them apply the learning through a series of case studies that help cement learning.

COURSE CONTENTS

DAY 1 - PEOPLE MANAGEMENT

* DiSC® Model

* Framework to understand people

* Tools for client, people, team and conflict management

* Coaching/mentoring

* Effective communication

DAY 1

DAY 2 - OPERATIONS MANAGEMENT

* Role Clarity

* Analytical topics

* Performance management

* Operations metrics

* Goals setting

* Business analytics

DAY 2

DAY 3 - APPLICATION THROUGH CASES

* Case based learning

* Real life scenarios

* Process improvement

* Decision making

* Operations planning

DAY 3

FACILITATORS

MDP is facilitated by senior OnTrac trainers who have between 8 to 14 years of experience in core operations. They are well versed with the topics of the program and will connect their own experience as managers in the industry to the contents of the program. We maintain stringent standards for recruitment of our Trainers.