You currently have javascript disabled. Several functions may not work. Please re-enable javascript to access full functionality.

Register a free account to unlock additional features at BleepingComputer.com

Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

been having problems with computer, slow, freezing etc. Ran Norton virus scan, produced nothingfew days ago, pop up from Norton saying I had Vundo virus, could not fix or contain. Have been searching internet, Symantec, etc for solutions. Norton pop up will not go away, Incredimails pop up opens at startup and do not want this thing. I have the geedc.dll version of this thing. All other virus scanners say I am clean but there it is.

Please find log as per hijackthis. Help, not computer literate. Do you see the problem, can I get rid of it?? My computer is constantly working, previously shutting down and turning back on every 2 minutes by itself. Crazy! Thank you, JustNameMe

Thank you so much for your help in getting this thing sorted out for me. Seems my computer is running at top speed again, Norton has settled down and virus scan seems clear. I have run HJT and webroot and am including logs as suggested. Am I in the clear? Thanks again for all your help.

'UNPLUG'/DISCONNECT YOUR COMPUTER FROM THE INTERNET WHEN YOU HAVE FINISHED DOWNLOADING

This webpage would not be available when you're carrying out the fix. Please save the following instructions in Notepad. I have customed my instructions on the assumption that you are using Notepad. It may lead to some confusion should you choose to do otherwise.

If there's anything that you don't understand, kindly ask your questions before proceeding with the fixes. There should not be any opened browsers when you are carrying out the procedures below.

IT IS IMPORTANT THAT YOU DON'T MISS A STEP & PERFORM EVERYTHING IN THE RIGHT ORDER.

Here goes. I know not what I am looking for really, but I still see this Incredimail thing happening. It has not appeared on my desktop at opening the last couple of times but I see it here in the log. Aside from that, everything seems to be working appropriately, no constant running of memory on the computer. It is quiet again. And speed is back. How am I doing so far?

You cannot imagine how relieved I am about all of this, you have been a treasure! This is hell for those of us whom are not computer literate. Thanks for making the experience much less terrifying.

Ok.... previous comments. 1. computer screen going black when not set to.....(bad) 2. computer shutting down every two minutes and start up on its own initializing scanner everytime( bad)... it stopped doing that for awhile( good)\ as ithe problem began just when this virus thing started happening. 3. Could not find automatic restore default in Webroot Spysweeper

No websearch line(good thing)

previous to my last post.... I had run Hijack this several times, checking and fixing checked everytime, (incredimail)logged off and restarted, and still this Incredimail is still there. it is not found in the add/remove programs. I followed your last instructions , and again, it is still there as per the following log. It does not appear at startup anymore...(good thing) and does not appear to affect anything(good thing). Computer is running fine otherwise to this point. Do we just call it a day and blow it off as "one of those things"? I am posting a HijackThis log below as requested.

Glad you know what you are reading....greek to me, am really appreciating your help!

Let's uninstall it first. Before we do so, please launch SpySweeper & select Results from the left paneClick the 'Session Log' tab & choose Save to File to create a log. I would like to have another look at it.

# If the uninstallation ask you to reboot, answer NO.

Then have HJT fix the 04 Incredimail entry.

Next, go to Start > Run - type powercfg.cpl <Press Enter>Under the Power schemes tab, ensure that "Turn Off Monitor" is set to neverThen click Ok