This site uses cookies to provide you with a more responsive and personalized service. By using this site you agree to NIIT Technologies Limited’s use of cookies. Please read the cookie notice for more information on the cookies we use and how to delete or block them. Accept

Empowering Field Agents with Real-time Information

By clicking the download button, you allow us to connect with you using email, phone or post (as provided) for responding to you and for other marketing activities. This information is protected under our
privacy policy.

Empowering Field Agents with Real-time Information

Synopsis

As the world becomes increasingly mobile, there is a
growing demand for quick and easy access to
information. With this in mind, a large US insurer facing
difficulty in providing information and distributing sales
collateral on new product launches wanted to ensure
that the field agents do not miss out on opportunities.
NIIT Technologies was entrusted with the task of
developing an iPad application that could house the
entire product catalog and also work in offline mode to
facilitate agents’ on-the-move. With our deep
understanding of the insurance industry and vast
experience in creating solutions in the app ecosystem,
we were able to deliver value—a superior iPad app
on-time and within budget.

About the Client

The second largest publicly held personal lines property
and casualty insurer in the US, the client serves more
than 16 million households nationwide. The company
also has personal lines insurance operations in Canada.

Business Challenge

The client wished to expand its mobile offerings and
needed the assistance of a solution integrator with iPad
application development capabilities. The solution
partner was to develop an app that could provide an
easy and quick way for field agents to access
information based on:

State preferences (primary state and multiple
secondary states)

Products for relevant lines of business in the
primary and secondary states

Apart from providing information, the client wanted
the app to have the ability to send out PDF documents
from agents to prospective customers and view
content in offline mode. A superior user experience
was imperative to deliver rich information using a
clean and intuitive design.

NIIT Technologies was chosen as the solution partner and
integrator for the mobile app development based on our
capability to deliver digital initiatives and our prior
experience in similar engagements for clients worldwide.

Save for Later

Our Solution

As the prime solution integrator, we undertook overall
responsibility for the project to ensure smooth
delivery. The NIIT Technologies team applied best
practices for the development of the iPad app. After
ensuring that infrastructure needs were met, we
designed the application using the Xcode interface
with Objective C for iOS 5.0. After the application was
designed, all the sales collaterals and documents were
bundled within the application to ensure that the
information was available offline to field agents.

Some of the features of the app are:

The data received from the client in the form of
excel files was converted to XML format using a
Java utility.

The XML and the relevant PDF were added to the
application bundle and data was read using XML
parser.

All business level data was listed in the XML file
stored in the application bundle. This approach
created a loose coupling between the content
and the application, providing flexibility to change
content without redeploying the application.

Business levels were bookmarked and stored as a
list in the application sandbox.

Backend validation of access and authorization
levels provided centralized control. Validation
against static credentials when the application
was working in the offline mode was also
provided

Business user-friendly error messages were
automatically sent out.

Production app was uploaded on the Amazon
server

Delivering More Value

More customer satisfaction: The client’s agents
could provide correct and current information and
policy-related documents to its prospective
customers in real-time, enhancing quality of
services and cutting down the sales close cycle
time.

More flow of information: Content available in
offline mode helped agents in continuing
conversations with customers and providing
updated information.

More time savings: T Insurance agents could
cross-check eligibility requirements for any specific
line of business, saving precious time for both the
agent and the prospective customer. Agents could
suggest alternative products in real-time in case
customers did not meet eligibility requirements.

The NIIT Technologies Advantage

NIIT Technologies’ dedicated mobility Center of Excellence, dedicated team of insurance business analysts with hands-on experience in market-leading platforms from Duck Creek, to CSC to our own IP, and technical expertise in native mobile apps, responsive web apps, and cross platform mobile app development ensured that the client met their schedule and quality requirements. We are the preferred partner of choice for more than 50 insurance carriers in the US, UK, and APAC.ce.