Part of my order was put on back order because they were out of one nutcracker. After a few days I emailed them and asked me to send what they had. They sent it out right away. No questions. The other figure arrive before Christmas also and the receivers of the gifts were surprised and thrilled. This was my first order with you and I would recommend you to all my friends. A job well done.

I recently purchased the 3-Tier Pyramid - Self Construction Set, Model:006-PB-S2002. I intentionally purchased this pyramid because it was powered by (6) tea light candles. It does not work I have tried everything including oversize tea light candles. There is just not enough heat to spin the blades. This is very disappointing. Would not recommend this to anyone, just a waste of money.

Our package, delivered to our home in Canada with lightning speed from Germany, arrived with one broken wing on a wooden angel. Within a few days of being notified, this fine company sent us a replacement.

Oh, and the package of Haribo candies placed in our original parcel was a nice touch

5.00

Excellent

Date of publication

30/01/2018

Date of order

01/12/2017

30/01/2018

Excellent shopping experience. Always on time and should you have any concerns their costumer service is there help remedy the situation quickly and quite fairly.

5.00

Excellent

Date of publication

30/01/2018

Date of order

24/11/2017

30/01/2018

buy every year, great service and price... the selection is excelent

5.00

Excellent

Date of publication

29/01/2018

Date of order

29/01/2018

29/01/2018

My angels arrived quickly and were packaged perfectly with no damage. I highly recommend Erzgebirgepalace for their large selection and ease of website use in English. I would really love them to start offering Wendt and Kuhn angels as I have a large collection.

My light bridge was wonderful Husband just loved it It arrived quicker than anything I ordered stateside. Not sure how they get stuff here so quickly but it works like magic. My bridge was beautifully made and we enjoyed it thoroughly throughout the season. I will have to save up and perhaps purchase another

I have over a couple of years now made a dozen major overseas US purchases and only 1 item was a disappointment and defective however, customer service was diligent and reliable on sending replacement parts for the issue. Every single manufacturer of these fine handmade goods are a masterpiece and my friends are in awe Heirloom quality at its best

Excellent product and service. Unfortunately I was sent the wrong adaptor but this was very quickly rectified.

4.67

Excellent

Date of publication

26/01/2018

Date of order

18/01/2018

26/01/2018

quick, easy, and accurate

5.00

Excellent

Date of publication

26/01/2018

Date of order

26/01/2018

26/01/2018

Another great purchase Always so pleased with their products . They are German and not touristy items. Beautifully made. With this order I received a small catalog , but would really like a larger more inclusive one. I will continue to order I love their products

5.00

Excellent

Date of publication

26/01/2018

Date of order

13/01/2018

26/01/2018

Arrived really quickly and so impressed with the quality of the craftsmanship in the products.

5.00

Excellent

Date of publication

24/01/2018

Date of order

25/11/2017

24/01/2018

Everything came as expected, nothing broken. Just wish there were better instructions.

The product was excellent and arrived when promised. Customer service and communication was great. The only thing that was a bit disconcerting was the cost of shipping. I felt it was too high for the product shipped.

5.00

Excellent

Date of publication

22/01/2018

Date of order

08/01/2018

22/01/2018

I'm rating the goods and customer service low as the packing of the ornaments was done in an extremely messy way. The wrapping of the ornaments was so badly done that three of the ornaments were broken. Fortunately I was able to repair them. The packers need to slow down and use appropriate materials.

Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with erzgebirgepalace.com in their own words.

Calculation of the score is based on the overall rating

5.0 - 4.5Excellent

4.5 - 3.5Good

3.5 - 2.5Fair

2.5 - 1.5Poor

1.5 - 1.0Very Poor

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