DELIVERY

We use Australia Post’s eParcel service to safely deliver your goods. The delivery times quoted are approximate and calculated from when your order is dispatched. Delivery times should be used as a guide only.

A signature is required on delivery and anyone at the delivery location can sign for the parcel. If no one is available to sign, Australia Post will leave a collection card with details on where to collect your parcel.

You may nominate a residential, business or PO Box address for delivery. If nominating a business address please ensure you include the company name in the address field. If insufficient delivery information is supplied and your parcel is returned to us, you will be required to pay a re-delivery fee.

SAME DAY DISPATCH

Orders placed prior to 1pm EST are processed and dispatched the same day for in-stock items. The order cut-off time is extended to 2pm EST for our Diamond members.

Orders received after 1pm EST (2pm for Diamond members) or on weekends or public holidays will be processed next business day. If we experience any delays in processing your order we will contact you within one business day by email or phone.

AUTHORITY TO LEAVE

You may provide us with an authority to leave. This means that you authorise Australia Post to leave the parcel without obtaining a signature. If you request this, you accept full liability if your parcel is lost or stolen and understand that Australia Post and Facial Co. will not be held responsible nor will you receive compensation.

The authority to leave feature will be available online soon, in the meantime you can arrange an authority to leave by calling us on 1300 760 400 or sending us an email quoting your order number to ask@facialco.com.au

TRACK YOUR ORDER

Your shipping confirmation email will contain a tracking number allowing you to track the whereabouts of your parcel. To do this, simply log into your member account or visit the Helpful Info section on our homepage.

OPTIONAL INSURANCE

If you would like to purchase optional insurance to insure your goods against loss or theft during transit, you can do so for a flat fee of $7. To arrange insurance simply give us a call on 1300 796 400 immediately after placing your order. Insurance is not available if your provide Facial Co. with an authority to leave.

INTERNATIONAL SHIPPING LIMITATIONS

Unfortunately the following brands cannot be shipped outside of Australia; Evo, Clarisonic, Clear Start, Cloud Nine, Dermalogica, Moroccanoil. Also, we are unable to send flammable items internationally. This includes but is not limited to products that primarily contain alcohol such as fragrances.