FunctieomschrijvingBring outstanding communication and technical support skills to a leading global organization

Key to AkzoNobel’s global business success is an extensive and outstanding HR organization, which is part of our Global Business Services (GBS) Organization. Within this context your mission in this full time role is to assign incoming cases and tasks regarding HR to other team members within GBS. You also solve issues, provide guidance and support to countries around the world, and contribute to efficient and effective global HR systems and processes, thereby driving internal customer satisfaction.

Is this a role that matches your skills and ambitions as a proactive, accurate and result-oriented professional? Do you have a good knowledge of, and working experience with, HR systems? Can you demonstrate analytical and problem solving skills along with a supportive approach? Are you able to communicate clearly and effectively across a complex matrix organization? Above all, can you make a real difference within our dynamic, multinational and multicultural business environment?

If you offer all this and more, we invite you to apply for the position of

HR Global Support Employee

Working from our offices in Arnhem, the Netherlands, you perform a number of functions necessary to the smooth operation of Global Business Services for HR.

In particular you assign incoming cases/tasks to the correct group/person within the global team and, where possible, solve difficult issues and answer questions countries cannot solve themselves. This relates to systems, organizational management, data and/or reporting. You also report on the number and type of issues, and formulate and present possible solution directions for second-line and non-standard questions.

Further, you maintain the FAQ documents and other knowledge article, and (co)develop and implement instructions, training materials and/or guidelines. You also manage account creation and (HR) accesses to global HR systems.

At all times you focus on continuous improvement for processes, techniques and/or systems and formulate proposals for improvement. This involves working with the System Specialists to support and improve the user experience.

AkzoNobel creates everyday essentials to make people’s lives more liveable and inspiring. As a leading global paints and coatings company and a major producer of specialty chemicals, we supply essential ingredients, essential protection and essential color to industries and consumers worldwide. Backed by a pioneering heritage, our innovative products and sustainable technologies are designed to meet the growing demands of our fast-changing planet, while making life easier. Headquartered in Amsterdam, the Netherlands, we have approximately 45,000 people in around 80 countries, while our portfolio includes well-known brands such as Flexa, Sikkens, Alabastine and Jozo. Consistently ranked as a leader in sustainability, we are dedicated to energizing cities and communities while creating a protected, colorful world where life is improved by what we do.