Key Technical Skills
In depth, detailed knowledge of all major components of the Cisco voice infrastructure – component included “Cisco Call Manager,Unity,CER,CUPS,CUEAC,VG224,VG248,ISR Voice gateways,ATA,UCCX,CUCDM,
Cisco Unified communications Manager (CUCM) – Call control
Cisco Unified Communications Manager Business Edition (CUCMBE)
Unity Connections (CUC) – Voice mail
Cisco Unified Contact Centre Express (CUCCX)
Cisco Unity Express – Voice mail (CUE)
Cisco communications Manager express & Survivable Remote Site Telephony (CUCME &SRST)- Call control
Cisco Unified attendant console – Attendant console
Cisco Voice Gateways
Cisco Unified Border Element – SBC/Gateway.
In-depth Knowledge of Cisco/Polycom and third party end points to follow SCCP/SIP.
Knowledge of Cisco Unified Communication.
Capability to lead Cisco Unified Communication trouble shooting, deployment and performance management.
Knowledge of Cisco Unified Communication Solution products e.g. CUCM 7.x and above, Cisco Unified Communication Mobility Advantage, Cisco Unified Unity Server, Cisco Unity Connect, Cisco Presence and Cisco Meeting Place Servers.
Knowledge of various protocols e.g. MGCP, SIP, H.323 and SCCP for unified communication.
Hands-on Cisco Hard and Soft Clients.
Development of Quality of Service parameters for Unified Communications.
Deployment, Installation of CUCM v 7.x/8.x, Unity, Mobility, Presence.
Understanding of system architecture , design . Thorough understanding of product implementation and integration to various adjuncts and collaboration technologies. (Only for Architect roles)
Understanding of Cisco Licenses on server and there capabilities, CISCO Licensing methods and policies, CISCO system wide parameters and third party adjunct integrations with CUCM
Recommended Certification : CCVP , CCNP, CCIE certification on relevant technologies.
Understands how service support applies to own technical function:
This role requires providing technical direction, planning, , Configuration, deployment and support of end-user.
Collaborate with cross departments teams to provide customer quick solutions
Has experience of maintaining configuration items, raising changes and planning releases.
Is able to fully understand the Cisco architecture and can convert Business requirements into technical solution .
Able to perform Cisco IPT implementation and work on relevant projects .
Able to independently lead technical escalated issues with minimum guidance and drive them towards closure.
Must have good communication skills – ability to work with Client IT teams and Cisco TAC
Should be ready to work in shifts in a 24×7 work environmentIndependently manage client technical discussions and liaise with Voice engineering on complex issues .
Familiar with technical documentation standards, guidelines and best practices.
Has a comprehensive grasp of emerging technologies.
Demonstrates a good end to end understanding of the systems processing for the business area & relationships.
Ability to present detailed technical information in an easily understandable format.

Qualifications

Basic Qualifications
Bachelor’s degree or equivalent combination of education and experience
Bachelor’s degree in computer science, engineering, or mathematics or related field preferred
Two or more years of experience in voice or data networks
Experience working with network systems and networking principles and practices
Experience working with networking software and hardware
Experience working with proprietary software and hardware

Other Qualifications
Analytical and problem solving skills
Interpersonal skills to interact with customers and team members
Organizational skills to balance and prioritize work
Ability to work independently and as part of a team

About Us :
We welcome you to CSC’s fifth annual Corporate Responsibility Report, Delivering on Commitment.

During fiscal year 2013 we continued to improve our social and environmental performance by reducing our greenhouse gas emissions 13%, establishing a responsible supply chain program that covers $2 billion in annual procurement spend, and showing our commitment with over 50,000 hours of employee volunteer time.
Two young computer analysts working in the aerospace industry saw the opportunity for a new kind of business. They set out to provide computer manufacturers with complex programs known as assemblers, compilers and operating systems, to make it easier to use the computers, thereby expanding the potential markets for the products. Roy Nutt was a stellar programmer, who had developed the first widely accepted assembly program and was a member of the small IBM team that developed Fortran. Fletcher Jones, a marketing whiz, came from North American Aviation Corp., where he had managed a divisional computer center.
We welcome you to CSC’s sixth annual Corporate Responsibility & Sustainability Report.