THE NEW REALITIES OF WEALTH

WEALTH AND ASSET MANAGEMENT

Wealth and asset management firms are working harder than ever to defend and grow their businesses. While global assets will continue to increase, the investors who control them are developing new perspectives, returns will become structurally harder to achieve, and regulation will continue to demand attention. At Capco we help firms respond to these challenges. By working with management teams to create stronger more valuable connections with their customers, intermediaries and outsourcers. And by helping them operate more cost effectively, create more scalability and strengthen their control environments.

Advice businesses

The economics of advice are challenging for many businesses. But society, regulators (and firms) want advice to be financially viable for everyone regardless of level of wealth. Capco is helping firms to make advice work for advisors AND their clients.

Wealth managers

Wealth managers today benefit from loyal customers and revenues that in a bull market are attractive and predictable. Capco is helping them to connect with a new generation of wealthy people and get ready for a period of fee compression and volatile markets.

Private banks

The breadth of services offered by a Private Bank creates a lot of operational complexity and firms are innovating on many fronts to stay ahead. Capco is helping them to create better client experiences, extract value from siloed data and keep the jaws in the right place.

Asset managers

Strategies are shifting, intense price competition is breaking-out, buyers want far more transparency and the bull market may be reversing. Capco is helping asset managers to prepare their businesses for a fundamentally new landscape in the investment industry.

Investment platforms

Retail and intermediary platforms in the UK have led a boom in direct to retail distribution and new adviser models. Capco is helping firms in this sector as they invest to maintain differentiation and, for intermediary platforms, double-down on scalability and resilience.

Life and pensions

Although annuity back-books will keep L&P business profitable for some time, they must compete far more proactively for the attention of new post-retirement customers. Capco is helping L&P firms to re-imagine and re-build the post-retirement journey.

wealth & Asset Management

Digital disruption, new market entrants and regulatory change are putting pressure on today’s wealth and asset management firms. While wealth managers are recognizing the need to adapt, we believe that most are not moving fast enough to create new, personalized, efficient services and customer experiences.

STRATEGY

Growth and Differentiation

Many wealth managers have ambitious goals. We help them develop a clear strategy to realize their vision and set them apart from the competition.

Growth

To stay ahead, wealth managers must make difficult choices on where to seek growth, from new and existing markets. We help wealth managers develop and execute organic and merger and acquisitions (M&A) driven growth strategies by focusing on where they can create differentiated value for financial advisors and their clients.

Market Entry

Choosing to enter a new market or channel is one of the most challenging and potentially impactful decisions that wealth managers can make. We help our clients determine the potential of new markets by assessing their ability to ensure they can succeed.

Digital

Wealth managers understand the need to improve their digital capabilities to succeed in today’s markets. They also understand the need to make informed choices on where to focus their limited budgets. We help our clients prioritize digital opportunities across lines of business, products and services.

EXPERIENCE

Using new methodologies to enhance client and financial advisor experiences

Client and Advisor Centric Experiences

The demand for a differentiated user experience (UX) has never been more prevalent throughout the client lifecycle.

We help bridge the gap between financial advisors and their clients. Taking a customer-centric view, our innovation teams use design thinking principles to help you achieve your organizational objectives and meet your clients’ needs.

Each solution within our design and build approach drives optimal experience across different operating models such as direct to consumer, digitally enabled advisor-led and hybrid models.

Continues Progression Towards Efficiency

• Target Operating Model: Design an adaptive organizational model built around business functions defined for optimal service models, supported by an integrated technological architecture

• Custody and Clearing: Business case modeling for self-clearing and fully disclosed clearing solutions to identify costs and benefits in vendor

• Client-centric models: Establish service models that include functional alignment for specialization and segmentation based servicing, through governance driven management to provide an enhanced client experience

• Service Centers: Seamless omnichannel integration across phone, visual interactive voice response (IVR), and live chat to support various methods of customer engagement, while leveraging artificial intelligence and robotics for enhanced service capabilities

ENGAGEMENT AND ADOPTION

Driving successful adoption across new tools, platforms, products, and services

User Adoption is Key

With ever-increasing regulatory demands and digitization, wealth firms are going through times of complex change. We understand the need for tailored transformation programs to adopt change across institutions of all sizes.

related insights

QUALITY OF SERVICE IN WEALTH MANAGEMENT: MAKING THE RELATIONSHIP COUNT

Today’s wealth management clients are loyal, but there could be changes afoot. Find out what matters to them most and how to search for new business in our industry survey with Compeer.

DESIGNING DIGITAL EXPERIENCES IN WEALTH

As younger generations are experiencing newer, more seamless and personalised digital experiences in most aspects of their lives, wealth and investment management must follow suit. Learn how Capco use design thinking principles to create the next generation of digital user experiences.

INVESTING IN WOMEN IN WEALTH MANAGEMENT: TACKLING BARRIERS AND BIAS IN LEADERSHIP POSITIONS

Today, women across all industries are underrepresented and underpaid compared to men. It is a huge concern that women are still far from being afforded equal opportunities to take on leadership positions within financial services, and specifically within wealth management. Diversity in the workplace, in any form, can enable an optimal team culture while also increasing a business’ reputation. Senior leaders, by definition, are always looking to enhance their firm’s core competencies, particularly when it comes to how prospective employees perceive the culture. The key to long term success is simple: invest in your people and the workplace culture.

contact us

To find out more about our work in the Wealth & Asset Management space, and how we can help you, contact us via the link below and one of our experts will get in touch with you soon.

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