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As a foundational technology, text analytics has a lot of versatility, but its broad potential use can make it difficult to explain to prospective users. Whatever a company's pain point, chances are that text analytics can be part of the solution, and there is plenty of room for growth, both across different industry verticals and horizontally within an organization.

Assembling this list is never easy, but for the editorial colleagues, analysts, integrators and select group of users who chose which products belong on it, this year has been especially difficult.Posted August 31, 2007

About a year ago, Dr. Michael Koenig wrote in these pages that unlike many business “fads,” knowledge management didn’t fall into the typical 10-year pattern of boom and bust, with four or five years of explosive growth, followed by a slightly longer period of almost equally dramatic decline. His conclusion: KM is here to stay.Posted March 01, 2007

About 11 years ago, a group of us were starting to ask ourselves whether all this "information management stuff" might have a greater purpose than merely to store information in a file server somewhere. That maybe—just maybe—information could be applied to the type of work and to the level of decision-making taking place in business at such a famously accelerated pace. And in providing that information to the right person at the right time, the promise of a truly knowledge-based economy could be realized. In the 10 years since ImagingWorld became KMWorld magazine, we've tried to address the discipline (practice? theory? religion?) of knowledge management from each of its well-known constituent components—people, process, technology.Posted January 01, 2007

Evolving business process management (BPM) capabilities are improving process automation, allowing deeper integration with Microsoft Office, and offering a better understanding of process efficiency through use of business intelligence (BI).Posted January 01, 2007

Interactive BPM is a powerful and flexible capability that enables business professionals to view real-time performance metrics and to make changes to business processes dynamically. The first component of interactive BPM is business activity monitoring (BAM) which provides visibility into key performance indicators (KPIs). However, providing a “warning” when KPIs fall outside targeted levels is not enough.Posted January 01, 2007

A dashboard is a vital tool for monitoring the daily health of your organization. From a single interface, decision makers have access to key performance indicators (KPIs)—actionable information that can be used to effectively guide and track business performance.Posted January 01, 2007

"How can I approve this customer's commercial loan application? I can't even find all the documents and email communications related to the initial request..." This scenario is increasingly common and stems from the fact that organizations deploying business process management (BPM) solutions...Posted January 01, 2007