Refund Policy

EAZYLO:-Return, Refund, Cancellation PolicyA) When can I return the product received from Eazylo
– If You received a faulty/defective product
– If You received a physically damaged product
– Within 5 Days after receiving the product, only if faulty/damaged product received.B) Is there any item not eligible for return/replacement?
All items which can be resold are always eligible for return. The following items are not eligible for return/replacement:
– Items that have been worn/washed/soiled
– Innerwear, lingerie cannot be returned on account of hygieneC) What are the Terms and Conditions for return/replacement?
– Products must be in their original condition
– Only unused, unaltered, unsoiled products with their original tags will be acceptedD) How can I return the product received from Eazylo?
– If the delivered product falls under any of the above mentioned cases, we request you to write us at admin@Eazylo.com within 5 days of receipt of your order. We will give you the address detail on which you have to send the package/product within 4 working days of receipt of your request. Your courier cost will be adjusted/bear by us.E) What if I choose to have replacement and the product is sold out?
- Replacements are made basis availability of the product on the website within 7-12 Days after receiving the product from you. If the product
is not available on the website, we’ll initiate refund after your confirmationF) I paid cash on delivery, how would I get the refund?
If the mode of payment was cash on delivery (COD), we will initiate a NEFT bank transfer to your bank account. Eazylo will contact you for your bank account details. It normally takes 7-10 days for your money to get reflected in your bank account. or you can purchase any other product from Eazylo without any hassles.G) What are the details you require to process NEFT refund?
Once you agree for NEFT refund, you will receive an email from Eazylo customer support team asking for Bank Name, Account Number, Account Holder’s name, IFSC code and Location of the bank. We initiate refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.H) Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Netbanking?
No, in case you paid via credit card/debit card/net banking, the amount will be refunded in the same account as you had made payment from.I) Cancellations How do I cancel my order?
You can cancel your order any time before the shipping of your product. You can write us at admin@Eazylo.com to cancel your order.How long will it take to cancel my order?
We take 1-2 business days to cancel your order and initiate refund if applicable. You will be intimated once cancellation is complete.

Type of Product

Issue

Policy**

All

Physical Damage

Exchange as per your request/Refund if product is unavailable

All

Wrong product sent

Exchange as per your request/Refund if product is unavailable

All

Different from description on Eazylo

Exchange as per your request/Refund if product is unavailable

Only Electronics*

Faulty or defective

Exchange as per your request/Refund if product is unavailable

Only Clothing and Footwear

Size/Fit change/faulty

Alternate size as per your request/Refund if product is unavailable

(Exchange/ RefundNot applicable for Electronics)
* Electronics refers to products such as computers, tablets, mobiles, appliances and the likes.** Brand’s policy shall apply for specific branded product. We source branded products and these
products are bound by brand policies of repair, exchange, refunds and cancellations thereby– Exchange Conditions– Exchange/Alternate Product Conditions:– In case you are not fully satisfied about the size/fit of a product, Eazylo will gladly help in the exchange of the product for another size, subject to fulfilment of following conditions:-CANCELLATION AND REPLACEMENT:-If I receive a wrong product, can I get it replaced?
We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request or get in touch with us. You will also have the option to choose refund for the product.How do I place a cancellation request on Eazylo.com?If you wish to cancel your order, please follow these steps:
1. Create a cancellation request online/ call us.
2. Click on the cancel link against your order in the MY ORDERS section in My Account.
3. Choose cancellation option and fill in the required details.
4. Once the cancellation request is created, we will ensure that the cancellation is processed as soon as possible.* Cancellation requests can be raised at any time before the shipping of the order. Once the order is cancelled, we will refund any prepaid amount as per our Return Policy.3. How do I place a replacement request on Eazylo.com?
If you want to replace a product on Eazylo, please follow these steps:-
1. Create a replacement request online. You can replace the product bought on Eazylo within 5 days of delivery.
2. Login to your Eazylo Account and go to MY ORDERS section.
3. Select the item you wish to replace and click on the Return/ Replace link against the order.
4. Choose replacement option and fill in the required details.
5. Once the replacement request is created, we will ensure that the replacement is processed as soon as possible.6. Why was my order cancelled by Eazylo?
We regret the inconvenience caused due to order cancellation. Your order may have been cancelled due to any of the following reasons:
• If product is out of stock or is discontinued
• Inaccuracies or errors in pricing information
We will inform you about the cancellation of your order and share details if partial order is cancelled or whole. We will contact you if any additional information is required to accept your order.
7. Why was my order delayed by Eazylo?
We regret the inconvenience caused due to any unseen problem/ any strike/ non availability of product stock/ Logistic problem. Your order may have been delayed due to any of the following reasons:
• any unseen problem
• any strike
• Logistic problem
• If product is out of stock or is discontinued
• Inaccuracies or errors in pricing information
We will inform you about the delay/cancellation of your order and share details if partial order is delayed/cancelled or whole. We will contact you if any additional information is required to accept your order. If order is delayed due to any above reason then buyer has the right to cancel the order by informing eazylo.com. For that no additional charge will be born by buyer/seller.
8. I bought a product but it does not fit my size, can I get it replaced?
Absolutely! Eazylo offers “No question asked size change policy” for apparel and footwear. You can get the size exchanged within 5 days of the receipt of your order. Report your concern by filling the Contact Us form. We will get back to you and replace the product with the right size. 9. If I receive a physically damaged product, can I get it replaced?Delivery is usually safe, but, if you receive a damaged product you can return/replace it. To avoid any hassle, go through the following steps:
1. On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton.
2. If you are concerned, don’t open the product yourself. Call the Eazylo customer care for further assistance.10. If I am not satisfied with quality of the product, can I get it replaced? I have requested a replacement, when will I receive it?
Certainly! Eazylo has a “No Question Asked Policy”. Report your concern by filling the Contact Us form within 7 days of receipt of your order. Once the product passes the quality check, we would initiate the refund/replacement as per your choice.
Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an e-mail/ sms advising you on the estimated delivery date. Based on customer location, delivery span varies.11. Is there any product not eligible for replacement/return?
All items which can be resold are always eligible for return. The following items are not eligible for return/replacement:
• Items that have been worn/washed/soiled
• Innerwear, lingerie cannot be returned on account of hygiene
• Products which were sold as combos/sets, are not eligible for return/replacement as individual items
• Seal open branded electronic items cannot be returned in case of not being happy with the product as they can’t be resold
In case of branded electronic items, brands’ return, repair and replacement policy will apply.
10. What if I choose to have my order replaced and the product is sold out?
Replacement can be initiated only if the product is in stock. Unfortunately if the product is out of stock then refund is initiated after your confirmation.