Western Central RSC operates a 24 hour Call Centre to receive complaints from consumers from any part of the country. This centre is operated throughout the year and is multy lingual. Consumers can use toll free number 1939 from any land phone or mobile phone to make any complaint. Complaints received are immediately informed to respective Area Engineer's or Officers in Charge for prompt actions. Within the Western Central RSC stand by crews are available in day and night to attend such complaints.