1/22/2019:Hi, I came in last Thursday and I just wanted to say thanks for encouraging me to go to ER it was the right choice. I’m on a treatment plan and will go back next week! Great staff!! A.M. - Groton, MA

9/5/2018: I have had my hearing aids for over a year now and such a difference they make. The hearing exam determined what loss I had in hearing and the aids are like glasses for the ears in that I can hear sounds that were completely missing. I am so glad I went to HearSmart and met Dr. Ford and her staff and Charlie! S.S.- Littleton, MA

6/5/2017: I accompany my mother to her visits with Dr. Ford. All communication with the office staff on the phone and in person have been professional and pleasant. The actual visits with Dr. Ford are comforting to both my mother and me. Dr. Ford is wonderful at communicating clearly with my mother (and I) in both obtaining history from my mother and going over test results, explaining use of hearing aids, etc. She has a very soothing and kind demeanor. I appreciate that any questions either of us ask are answered fully and that we do not feel rushed. The quality of life for my mother has greatly increased since she acquired her hearing aids. I can't imagine what it is like knowing people are talking and not being able to hear clearly what they are saying. I would think this would be especially frustrating when with a group of people, such as a holiday get together. I must admit that it is less stressful not having to continually repeat myself, though most important to me is that my mother can engage in conversation. An added bonus, a remote control for settings on the hearing aids helps get the optimum performance of the hearing aids depending upon the situation such as attending a concert or talk. I highly recommend Dr. Ford. DG- Stow, MA

5/9/2017:Hi Megan, I wanted to thank you for everything this morning at my son's appointment. You're so wonderful. Have a great week. MD - Norwood, MA

4/19/2017:The visit gave me peace of mind that my hearing was fine & manageable. A high level of professionalism and very knowledgeable about the "ins & outs" of ear examination & care! The walk away with the results is a added bonus, it allows me to have a point of reference for future evaluations! I recommend everyone in Middlesex come to HearSmart Audiology! LB- Westford, MA

7/20/2016: I am looking forward to my next appointment with Megan. I have been a patient with Megan for almost three years. The office is a welcoming place and Megan has endless patience answering all my questions. She was very thorough describing all the different options that were available when I was choosing my first hearing aids. I am so happy that I found Megan. VF- Stow, MA

11/18/2015: Dear Dr. Ford, A simple "thank you" doesn't seem adequate to express my sincere appreciation and gratitude for giving me the opportunity to once again have the ability to hear. I spent many years working in a high tech world never thinking I would be on the receiving end of yet another incredible device. You are an extraordinary doctor to share your expertise on my behalf. Again, 'thank you' from the bottom of my heart! Affectionately yours, PW- Westford, MA

1/22/2014 Dr. Ford is outstanding in all ways. I was trying to get a new hearing test and replacement for a lost hearing aid for an elderly relative who was in a rehab center and could not be moved, and Dr. Ford spent a long time talking through options with me although she was unable to come to the rehab center herself and do the testing there (she uses a soundproof booth at her office). Because of the unusually circumstances, we originally settled for a different audiologist (HearMore) who came and did a test on site at the rehab center. However, in our opinion, while this other audiologist tried to be helpful, he had a "one size fits all" attitude.Once my relative was released from rehab and was mobile again, it was a simple decision to go to Dr. Ford who had already been so helpful when there was no profit to be had. Dr. Ford is highly competent, friendly, patient, responsive (I ended up leaving many messages and she always got back to me promptly, even giving me her personal cell number), and accommodating. She has a pleasant, wheelchair-accessible office. She made sure I had the right paperwork to get the test itself paid for via Medicare. She listened to my relative's needs, including habits, interests, and lifestyle, before recommending hearing aids. We settled on some excellent hearing aids that could also be used with cell phones and a wearable BlueTooth microphone for her husband. We ended up choosing top-of-the-line hearing aids, but Dr. Ford offers a full range of hearing aids with competitive pricing. (Be careful of "discount" providers since it's not a good deal if it's the wrong thing!) She presents information without delivering a "pitch"--she will not try to talk you into something that is not right for your needs and budget. When the hearing aids came in, Dr. Ford patiently taught us how to use them. She invited us to come back as often as we'd like as we learned to use the new features. I called her once for help, and she was able to talk me through the problem over the phone. Impeccable service.J.M- Massachusetts

4/2/2015 I really didn't know what I was getting into a year ago when I walked through HearSmart's door. I had had a hearing test and knew I was a candidate for hearing aids. I took a chance on HearSmart, and was I glad I did. Dr. Ford is helpful, pleasant, and knowledgeable, has all the latest equipment, and the hearing aids I ended up purchasing are my new best friends! Really. I feel so much more confident outside of my home. I highly recommend Dr. Ford's services. She also provides times when I can just walk in the door, without an appointment, to get a question answered or to tweak anything that needs tweaking. I feel I get personal, individual attention whenever I need it. S.L. - Harvard, MA

3/13/2015I would definitely recommend Dr Ford to anyone looking for a compassionate and knowledgeable audiologist. I was visiting the area and my hearing aid tube broke (my fault, I dropped it!). I swung by without an appointment and was helped immediately. I truly appreciate the wonderful kindness she showed allowing me to be seen without appointment - better yet, she fixed the tubing for me and I was on my way. Thank you so much Dr. Ford! L.F. - Oneonta, NY

1/7/2015 We as a family can not begin to tell you how grateful and thankful we all are over your tremendous act of kindness and generosity providing our mom with this hearing aid during the most difficult time of her life, as well as ours. You truly have made a difference in our mom's final days, we will forever be grateful to you. I will never forget that hot September day when you said come to the office and you could help. You are truly a special person and thank you so much from all of us. Family- Marlborough, MA

11/24/2014I would like to very highly recommend Dr. Megan Ford. She is a wonderful audiologist - knowledgeable, skilled, insightful, caring, generous with her time and thoughtful. She has vast knowledge in the field of audiology and a very kind heart. One could not ask for more. I feel very blessed to have had two sessions with Dr. Megan Ford and will go again when the need arises. A.A. - New York, NY

11/21/2014 I was in a pinch. I needed a part to replace lost domes for my new hearing aid. I had to make a couple of calls before being put in touch with this office. I was seen immediately without an appointment and treated in a polite, friendly manner and made to feel comfortable. I was able to get the parts I needed, so I can use my newly acquired hearing aids once more. When I need further help with hearing problems or questions, I will not hesitate to call HearSmart Audiology again. A.C. - North Chelmsford, MA

7/21/2014I had Dr. Ford make me a set of custom "Musician" ear plugs. I've always had sensitive hearing, but recently I had a virus that caused a sudden hearing loss and when my hearing came back it was even more sensitive. To the point that playing the radio in the car was uncomfortable. Dr. Ford not only went over my options, but took care of making the molds and fitting the final plugs. The results are nothing more than spectacular. I can fit different filters for different environments. I wear a 9db filter for normal driving and a 25db filter on my motorcycle. I can hear everything just fine - it is simply not loud. I recently attended a concert in Lowell and wore the 25db filters. The music was clear and I had a great time without any discomfort at all. The fit of the plugs is perfect. Just tight enough to stay put and not open gaps while talking or chewing. Not so tight that they get uncomfortable. Very easy to wash and take care of. Changing filters is easy and they snap into place with no fear of having one fall out. Like my wallet and cell phone, these plugs are carried everywhere every day and have been a real help. I even used them at a meeting once where there were simply too many people talking. Not only did it relieve the discomfort of the noise, but I could follow conversations much easier. I wish I had these 20 years ago. Thank you Dr. Ford. C.S- Bolton, MA

2/25/2014 I believed my husband had been showing signs of hearing loss in the past few years. He is 65, and always needs the TV louder than I do, did not seem to hear a low sound, and spoke loudly on the phone. After months of pleading, he finally nervously agreed to see Dr. Ford. As soon as we entered her office, she seemed to sense his reluctance, and immediately & very professionally put him at ease, gently going through a list of questions, and then testing him. I'm happy to say, his hearing is within normal range, and she diagnosed that he does not need a hearing aid at this time. The important thing is that we both felt confident with Dr. Ford, and that my husband felt at ease with her. I would encourage any family with doubts to seek out Dr. Ford's expert advice. We are very grateful. L. T. - Brunswick, OH

6/6/2013 We have been with Dr. Megan Ford since my son was diagnosed with profound deafness as a newborn. She has guided us through every step of our son's bilateral cochlear implant experience. She was the one who turned on his implants for the first time and experienced with us him hearing sound for the first time in his life. He is now six and is mainstreamed in a public school. His speech improves everyday and the best thing about it is he can Hear!! She is always around when Michael needs a mapping or is having trouble with his equipment. She is very dedicated to her patients and I would recommend her highly to everyone. Thank you Dr. Megan Ford. C.R. - Townsend, MA

9/17/2012 I can't say enough good about Dr. Ford. We called her because my mother-in-law was visiting from Ireland and her hearing aid had stopped working; she was worried that she'd have to fly home in a few days without being able to hear anything. Dr. Ford's practice was not yet open but she offered to come by the house. Her manner with my mother-in-law (and also my busy toddler) was wonderful: kind, patient and professional. She took the hearing aid home, fixed it, and brought it back to us an hour later in full working order. My mother-in-law was so relieved and grateful - we all were, really. We can't thank her enough for the wonderful service and thoughtfulness. K.K. - Littleton, MA

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