She's a liar!

Somehow its funny how guest forget what that means when they leave the dnd sign on the door and don't get room service.

Like earlier today i had a guest come to the front desk and tell me that she didn't get room service, I quickly apologized and told her i was gonna check the house keeping charts and call the 7-3 co worker to figure out why she didn't get service, I took a look at the charts and it showed DND but before telling her i called my co worker just verify that it was correct and indeed it was my co worker told me she even saw the dnd sign on her door when she was walking around in the morning to deliver receipts, I let the guest know at first that our house keeper said that she had the DND on her door she quickly changed her tone of voice and started yelling that the house keeper was a liar that she didn't even have a DND sign in her room after she stopped yelling i told her that i had also asked the previous co worker and that she also said the same thing at that point she stayed quiet and looked embarrassed because she knew we werent lying i then told her again how we aren't able to knock or do anything when the room has the sign on. She then proceeded on turning around rolling her eyes and leaving with out a word.

It's unbelievable how people get when they can;t except when they are wrong...

that you go home and slit your wrists in protest over the unfairness of the world.

I was totally with you until that point. Although the DND does cause problems occasionally I do prefer that guests use that instead of bothering me at the desk. Heck, people would probably just try to say something like, "I never signed anything! mer de bler."

Yeah people tend to be super dramatic. I had to call the cops tonight. Lady is outside in cold weather in shorts yelling up a storm. Husband "hit her" she says. (I was there lady he didn't touch you, calm down now.) She gets told to leave by the cops. Husband originally said he wanted her gone, then he wanted to stay and after being told to leave stayed anyway. Finally got them to leave about a half hour ago. His story changed every minute and that wasn't even one of the worst ones. I totally get it but luckily haven't had anyone threaten suicide yet, but like you said they certainly act like it.

By the way...you have had your account for a year and this is the one and only comment you ever made? Hmmm...so fake account...which now leaves me wondering if all of the down-votes are from various fake accounts of yours.

I hope you were kidding and don't seriously interpret down-votes as an evaluation of who you are as a person...as opposed to disagreeing with a particular comment. It seems like that would be a depressing way to view things.

More than once I've had housekeeping knock or even start to open the damn door when I had the DND card on it. What the ****? Glad you guys actually follow it, even if some guests get a bit stupid occasionally.

I was staying in a hotel for a few days. The first morning HK ignored the DND on the door and disabled the chain lock and came in. FD staff was entirely disinterested that I was leaving early because of HK's behavior.

Better yet, had a woman call down regarding her toilet not flushing properly.NBD, the chain probably came loose. I promise I'll run up and fix it.Oh, they're leaving for a while. It's okay if I enter while you're away?I get up there and the DND sign is deployed.And back downstairs I went.

Why is it such a tragedy to not have a room cleaned while you're still in it.... Like before you get there sure, clean please, but it's not like you can't just ask. For more soap and towels if you don't want to be disturbed while housekeeping does their early rounds.

Right? Whenever I stay at a hotel the DND is always up. I'm capable of cleaning up after myself, and if I need more coffee or whatever, I walk my happy ass down to the front desk and ask for it.

Question though: When I ask for something at the front desk and they tell me they will bring it to my room but I politely insist on waiting so they don't have to walk all the way to my room, am I being rude? Should I just let them bring whatever to my room?

My current hotel has some stuff at the desk, like coffee, soap, shampoo, etc. If you ask for that, I'll happily go into the back office, get what you need, and send you on your way.

If you need towels, pillows, blankets, etc., that's a trip to the Laundry Room, which, if I'm the only one at the desk, gets shunted to the Laundry Attendant, who would prefer to bring it to a room, in hopes of getting a tip.

Some hotels may not have the things you need handy. My last property had a very small cache of amenities at the desk itself, and frequently had to go to the third or fourth floor to restock, so, if your room was on one of those floors, it was easier to deliver it to you when restocking the desk's limited supply.

In addition to the other comment about supplies on hand, some hotels have housemen or bell staff specifically for this purpose, so asking the desk staff to simply hand things over might not be the way that property operates. For instance, calling housekeeping to make your request and calling the front desk will result in the same thing: the task getting designated to the houseperson. Yes, tipping will generally then be expected, which I can understand is perhaps annoying to a person who might think, “I could just as easily pick these items up from the desk for free.” But really, if you’re at that nice of a property, you can probably spare the couple dollars.

We usually stay at the same extended stay pet friendly hotel because we 95%of the time have our dog with us. He's well behaved but barks like mad if someone knocks on the door wherever we are. I have a tendency to try to avoid triggering his barking fits which is why the DND is always up and I take the trip to the front desk.

I was a guest at a hotel for a week (university owned location, booked third party which was the last time I did this for one of these trips) and needed to use the room with a special needs child during the day, and just myself at night. I got called by the front desk AND housekeeping several times during the stay practically insisting that they had to enter and clean the room and that if I had an issue I needed to leave the room until they were done. Note I had not once complained about room cleanliness, and did attempt to politely explain I was fine with no service while citing the reason I came was to spend time with the child not to go see the sights. I kept it orderly during my time there and didn't want to cause the child's routine to be even more thrown off. Apparently my statment saying it was not necessary to service my room was not sufficient because of other people who complained. I get it now thanks to reading this sub.

The next location I stayed was super understanding and arranged to just refresh the bathroom for me if we were in. Housekeepers also thanked me for always making sure all personal items were stowed daily because they noticed I did that, said it made their job of cleaning a room so much easier. After this, I tend to remain brand loyal for my personal travel and haven't had an issue since. He's old enough when I go visit him now he is fine but early on having others randomly entering the space caused him some anxiety. Also I make sure all Legos are accounted for and stowed daily!

Most hotels have a 2 or 3 day mandatory entrance for extended stays. To put it at it's worst, they need to make sure you're not running a meth lab, or some other criminal activity. Usually the forced housekeeping or front desk is just the excuse to pop in and make sure everything is on the up and up.

May sound ridiculous but it's a paranoia policy that was not started without merit, some people suck and it ruins shit for other people.

In my case I think they may have actually managed to make it a daily mando entrance policy but never actually informed me. Or the housekeeper's tone and attitude just made me feel like they considered it compulsory. I mean when you call me and say "When do you want service" in a very gruff voice I am somewhat defensive immediatly anyway. I don't need service, I appreciate the offer. Either that or they could have gotten my room mixed up with someone who complained and then left the DND up.

We do this, we have a little note we hang on the handles saying why we didn't clean the room and thy they can call front desk for what they need. Our housekeeping supervisor goes to double check each room with our disbursal camera at the end of the shift and takes a photo of all DNDs with their room number visible and their time stamped.

I stayed at a... Let's call it a Frampton Inn... Over the Thanksgiving holiday and we kept our DND on the door on the day of Thanksgiving. Opened the door midday to find a plastic bag with towels, toiletries and an extra roll of TP at our door. Thought that was a brilliant way to show HK had been by and to make sure we got fresh stuff. Ended up just leaving the bag unopened on a chair when we checked out so they could use it to make up the room after we left. Wonder why more places don't do it like this.

I personally would have been furious. If I have a DND on my door it means exactly that. Do not disturb my room.

Opening up the room to place things inside is definitely disturbing it. Sometimes I use that sign because I don’t want people around my valuable that I didn’t have the time to put away.

Or maybe that I’m walking around the room naked after a shower. Or maybe having sex. Say they opened the room to drop off the bag of toiletries while I was doing one of the latter two, how embarrassing would that be for both parties.

DND should be exactly what it means: Do not disturb the room or the guests staying within it.

Okay I can see how it can be interpreted that way as well. I was picturing opening the door after coming back from your holiday festivities to find the items just inside the door. Not opening it from the inside.

The items being set just outside the door is actually a super clever way to take care of things. :)

However I’m going to leave the post up because it fits he general conversation of the original post!

My DND signs have two sides. One side says “come back later” and the other says “no service today.”

Multiple times a week I hear “I took the sign off my door at noon and still didn’t get service today!”

Yes mam you didn’t get service because the side saying “No service today” was facing out. That informs us you do not want service today. If you want them to come back later please have the “come back later” side facing out.

I think this is why [within the hotel brand family I stay in] in the last 15 years or so the two sided "Please make up room"/"Please do not disturb" has gone virtually extinct in the US in favor of "Do not disturb" on both sides -- too complicated for the average idiot guest, apparently.

It is one of the very small differences I look forward to when staying with my brand's hotels outside of the US; I appreciate the lack of ambiguity it offers: When I'm in the room, DND is up; when I leave for the day I put "Please Make Up Room" up, and when I get back if there's nothing on the door I know HSKP has done their thing, and HSKP doesn't have to spend 10 minutes banging on the door [or do the "Bang, Announce, Swipe card to Unlock Door" in a fluid, single motion that leaves no time for an answer that some housekeepers are so good at

These people wanted to switch rooms one day, so we told them we'd move their luggage while they were out. Well, they came to the desk at 1am wondering why they didn't get their luggage. I told them our bellman saw a DND and brought the bags back down. They got upset and said they'd speak to a manager in the morning. Apparently they only meant for housekeeping not to go in..?

Well, they didn't end up needing to talk to the manager because the GSA they talked to cut their rate in half for unspecified reasons. I was really pissed when I saw that.

We have guests remove the DND sign at four or five in the afternoon and then complain that they did not get service. Maybe they expect us to walk the hall every 30 minutes to check on any changes of the DND signs?

That's another problem with using DND signs...people imagine that the sign provides them with some sort of scheduling ability for cleaning time....kind of like the sign can delay cleaning until they remove it. The reality is that the DND sign eliminates the cleaning opportunity for that day unless someone happens to get lucky and remove the sign just as the housekeeper is getting to their room. Once the housekeeper goes home, the room isn't getting cleaned until the next day no matter how much someone complains. They had a chance...they missed it. Maybe they learn from it so they get it right on a future day.

Unfortuantley at my site we had issues with ex-hk who would put the dnd sign on the door so she didn't have to service the room. I ended up having many instances of this conversation with guest with their word against ours, it just caused me more work as I'm a lone worker site after hk have gone home.

I work at a small motel where we have two sided signs, "Do Not Disturb" on one side, "Please Make Up Room Now" on the other. The signs are in 6 languages. However, for some strange reason, the colours are backward. DND is in blue instead of the usual red. Occasionally causes some interesting issues 'cause people just don't notice.

Yes my hotel is actually really strict when it comes down to DND's if they have it on they aren't aloud to even knock but if they are checking out and its past check out time front desk will give them a call if no answer then they will go up and knock just make sure they didn't just leave the sign on the door, but other than that housse keeping is also not a loud to move anything in the guests room and if theres way too many things on the beds they won't make it either but will also leave a not on the reason they didn't make them.