Google Pay - Tap to Tez Mode

Google pay is a digital wallet platform and online payment system enabling people to make payments in India.

Experience:

I am a pro Paytm user. Other day my husband insisted to use Google Pay as paytm was having some technical issue. On that time I setup my google pay account and tried to experience Tez Mode.

I opened an app and it asked for the google pin for security purpose. After entering the pin, I could see a blue screen on which it mentions "Tap for Tez Mode". I tapped on Tez Mode button. I also told my husband to open google pay and tap on Tez mode on his phone. I swiped “Pay” and waited for few seconds until my phone finds my husbands phone. When I found him, I tapped to pay and it took me to the payment page. I entered the amount and details about the payment. I tapped on Proceed to Pay and I was getting constant feedback while payment was happening. The feedback was “Payment processing”. I paid successfully and earned 2 scratch cards.

It was super quick and seamless experience.

Learnings:

1. Instructions on each and every steps will motivate users to accomplish task.

2, Well written content / microcopy can help you keep your engaged with the app.

Suggestions:

None.

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