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[SOLVED] Installing ZA Extreme security on Vista "need SP1 installed"

Hi

I just paid for the Xtreme version download, but I'm getting a "need SP1 installed" etc. I've been running ZA on different pc's for years now, but this is a new headache.

I've previously loaded just about every vista update known to man...and I already have SP1 and SP2 on this laptop. I had the same trouble when I tried to use the free firewall...it kept asking for SP1...I gave up and had no problem installing the trial version of the regular internet security suite.

When that ran out, I decided to upgrade to the Xtreme version, and here's that #@! "SP1 needed" window again. Of course, this is happening after I've already paid.

Any tips on this?

Last edited by GeorgeV; March 5th, 2010 at 07:00 AM.
Reason: more apropriet Title meaning

Re: Installing ZA Extreme security on Vista

Hi!

In case naivemelody suggestion do not work and considering you have just purchased it, contact ZA technical support directly. They will help you to troubleshoot the issue and if not you are in time to ask for a refund. Link to support in my signature. Best to wait when they are online, so they can assist you on the spot.

Re: Installing ZA Extreme security on Vista

Naivemelody...

I did download it first...and also this looks to be a Win7 install issues solution, not a Vista install issue. My installer does not have a Vista option since it already is Vista. It will roll back to XP, 2000, etc. In any case, this did not work.

Re: Installing ZA Extreme security on Vista

Originally Posted by Scooterjohn

Naivemelody...

I did download it first...and also this looks to be a Win7 install issues solution, not a Vista install issue. My installer does not have a Vista option since it already is Vista. It will roll back to XP, 2000, etc. In any case, this did not work.

Then Plan-B, I recomend Following Guru fax advice..

It is Sometimes very Difficult toDiagnose and fix a Computerfrom halfway across the Country, without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..

It is Sometimes very Difficult toDiagnose and fix a Computerfrom halfway across the Country, without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..

Please Post back here with your Progress Report so that Users of this Forum with a simular problem may benifit from the solution to your problem..

Last edited by GeorgeV; March 4th, 2010 at 07:53 AM.
Reason: typo update

Re: Installing ZA Extreme security on Vista

It turns out that I'd installed (Microsoft .NET Framework 3.5 Service Pack 1), and the equivalent...not the actual SP1. It took some looking, but I eventually found the correct d/l through windows "what others are downloading) section.

Once I installed SP1 (and after that SP2), I had no trouble installing ZA Xtreme.

The pop up window was right, after all.

I'm moving to Hawaii on Sunday...and thus the urgency (a lot of balls in the air).