Sample letter to complaint for Poor Service or Product

Sample letter to complaint for Poor Service or Product

The words that I am going to pen here are aimed to make you aware of the work quality that you are delivering to our organization. I am sorry to say but the professional cleaning services provided by you are not up to the mark and require immediate attention of the senior staff.

On 1st January 2014, our education institute made a cleaning contract with your company for a period of one year. The contract stated clearly that the equipment and the products used by the company would be of best quality and won’t render any harm to the students’ health or the environmental surroundings. It has been noticed that the cleaning chemicals used in the process are extremely harsh. Being fatal to health, they are becoming a real cause of concern to the institute and the family. Such failure on not keeping the commitment is not at all acceptable.

I demand serious investigation on the poor services provided by your organization and demand a reason for such an unethical approach in the service industry. The management of the institute wants a prompt action to look after the matter.

Discussion

RE: Sample letter to complaint for Poor Service or Product -Janhvi Johorey (03/04/14)

Sample complaint letter for Poor Service or Product

I would like to lodge a complaint regarding the poor service/quality of products at your clothing store, Trendy Designs. I am writing this letter to convey my extreme displeasure at the faulty products and lack of service at your store. I was made to wait for one and a half hours by your salesperson at the store before he was able to attend to me. The store was half empty and yet the salesman took his time before reluctantly ambling forward and rudely asking me what I wanted. I am not accustomed to such shabby service from a store in an upmarket area such as Kensington. British people are renowned for the courtesy and fair mindedness all over the world, but I was amazed at the lack of manners displayed by the salesperson at your store. I was also appalled by the quality of the blazers he displayed for me.

The blazers were poorly stitched and in neglected condition. Despite being new products, they were covered in a thin layer of dust and they had frayed cuffs and loose buttons. The worst was yet to come. When I thought I should at least try on what was the least damaged blazer, I was told by the store manager that I would have to wait for another half an hour. When I asked the reason for this, I was informed that I could not be allowed into the trial room as it was being cleaned. It was 11:00 am in the morning and I was shocked to learn that the cleaning lady had not tended to the trial room before business commenced at the store. The lack of professionalism and ill-mannered behaviour of your department staff and salesperson has ensured that I will never visit Trendy Designs again.