Domotz Pro is a network monitoring and remote technical support system that gives its users full control over their networks. Domotz detects and monitors IP devices on the network, where the Agent is installed on, regardless of its brand or manufacturer, giving remote access to devices, network health analysis tools and the ability to get notified in the event of devices’ connectivitychanges.

Such features let professionals detect and troubleshoot problems that may arise on a customer’ssite remotely and without the need to go on site.

There are two different account billing types in Domotz Pro: Credits type and Subscription type.

The Credit billing system is based on purchasing Domotz credits and then usuing them for activationg or extending the Domotz Agents.

In case of Subscribtions billing type, Domotz will bill automatically every month, using a valid credit card, based on the number of installed Domotz Agents.

To understand which account billing type is associated with your Domotz Pro account, please, log in to portal.domotz.com/portal/account. If in that page you find the payment method section (like shown in the picture below), it means that your account has the Subscription billing type. If the payment method section is not present, it means that your account is using the Domotz Credits.

Please, be careful while reading the following guide, because it contains information for both account billing types.

Wi-Fi Access Point Monitoring: Enhanced monitoring of supported Wi-Fi access point and connected cliens, with details about signal strength and noise level of APs for every channel.

SNMP and TCP Service Monitoring: Monitor any SNMP v2 OID values or availability of TCP Service on any port. Configure thresholds for alerting on those items.

Network and Device Alerts: Domotz users can get an unlimited number of alerts by email or mobile push notification about various events happening within the monitored network. Alerts can be configured on a per account basis.

Team management and Collaboration: A Team Master can invite Team Members to oversee monitored networks and provide remote tech support or access to the Agent’s devices. The Team Master can also share access to specific Agent to other Domotz Pro users.

Customer Facing App: Domotz Pro users can offer their customers a customized App to access and control their network from Remote. Schedule Internet Access at device and members level is available through this app.

To monitor and manage a network, Domotz needs a device running on the network 24/7. We call these “Domotz Agents”. You can install a software Agent on hardware you may already own or you can purchase turnkey hardware.

Option A: Install Software

The Domotz Portal contains all the links to install software on several different hardware platforms, including Raspberry Pi, Synology, QNAP, ReadyNAS, any Linux Debian-like server or Ubuntu Core platforms. In these cases however, we cannot guarantee availability or support of every feature.

Domotz has developed Web, iOS and Android applications to give its users flexibility and the best user experience when managing a network. The Web application is the main user interface and communicates data with the Domotz Agent.

Domotz mobile applications are designed so that users are able to provide remote tech support on the go. The Android and iOS applications can be downloaded from Google Play and App Store respectively.

If you have only one Domotz Agent installed that Agent will be the default view in the app when you log in to your account. If you have multiple Agents simply tap on the drawer menu button to access additional Agents. Tap on the Agent you want to access and you will be redirected to that Agent’s page. You can also use the map on the Pro Dashboard to easily navigate between your installations.