Lab Technician paints & ink

Due to continued success of their products & growth in all departments, my Client is looking for a Lab Technician.

As a Lab Technician, you will provide an effective service for customers and sales staff for all customers; ensuring the local activities are co-ordinated and the internal and external customer have a resolution. This service entails production of urgent bespoke colour manufacture and resolving technical issues or problems that may arise.

You will be responsible for :*overseeing that the products dispatched meet the customers specification and Q. C. standards are regularly audited*Ensuring communication with the sales desk is maintained effectively, & production and account managers activities are co-ordinated.*12 month rotation of samples on a rolling schedule*Supporting the production area may be required, for which full training will be given*Regular liaison with the production site and technical department with technical based information on suitability of products for substitution if and when required*Effective reporting to the technical co-ordination manager the activities within the department weekly*Your work space will be maintained to meet with both Company & Customer requirements *Ensure ALL customers (internal and external) receive the best possible service in terms of answers to complaint and queries and information requirements.*Advise of short term possible solutions to out of stock problems

Education & experience

You must have previous ink and lab experience with several years within the printing ink industry in a laboratory, ideally with experience in production and colour matching/customer service departments.

you will also have:*Confidence under pressure and meeting deadlines.*Excellent communication skills, coupled with good problem solving ability.*Very good Customer Service skills.*Computer literate*Have a flexible approach to work, prepared to travel and sometimes between sites, sometimes overnight stay will be required, travel is fully funded.