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Hi all, im wondering if my laptop has a keylogger on as my hotmail keeps getting locked with loads of spam sent out before this happens, When i change the password this happens again about 2 weeks. The passwords i use are strong and not guessable words etc. so this is why i wondered if i had a keylogger.

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My forum name is Dev00790 and I'll be helping you clean up your computer.

I will reply as soon as possible (typically within 24 hours). In turn, I ask that you please respond within 72 hours. If you know you will be away longer than that, I just ask for notice ahead of time.Please be patient while I assist you.

Some points for you to keep in mind while I am helping you to make things go easier and faster for both of us:

Please do NOT run, install or uninstall any programs, unless instructed to do so.

We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.

Please do not attach logs or use code boxes, just copy and paste the text.

Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.

Please read every post completely before doing anything.

Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

Please provide feedback about your experience as we go.

A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

I'm currently a trainee in the Malware Removal Training program and therefore my answers have to be checked by a Teacher before they get posted to you.There may be a delay due to this. I apologize in advance if this happens. Hold tight while I get the first set of instructions out to you.

NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

Double-click on TDSSKiller.exe on your desktop to run the tool for known TDSS variants.Vista/Windows 7 users right-click and select Run As Administrator.

If TDSSKiller does not run, try renaming it.

To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer toHow to change the file extension.

Click on change parameters

Under Objects to scan, check the boxes next to Verify file digital signatures, Detect TDLFS file system, then click OK.

Click the Start Scan button.

Do not use the computer during the scan

If the scan completes with nothing found, click Close to exit.

If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.

Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.Note: If Cure is not an option, Skip instead, do NOT choose Delete or Quarantine unless instructed.

A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).

Copy and paste the full contents of that file in your next reply. - If the log is too long, then split it into multiple posts.

Please rerun DDS by double clicking on the DDS icon, and allow it to run.

DDS will now display a red window with an option screen called DDS: Settings

Mark the options dds.txt and attach.txt.

Click on Start.

If you did not disable a script-blocker that may be part of your antimalware program, you may receive a warning from your antimalware product asking if you would like DDS.com to run. Please allow it to do so.

DDS will automatically open both logfiles.

You can find them on your desktop as well.

Please post the content of those logfiles with your next answer.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

26/02/2013 00:30:07, Error: NetBT [4321] - The name "WORKGROUP :1d" could not be registered on the interface with IP address 192.168.0.4. The computer with the IP address 192.168.0.10 did not allow the name to be claimed by this computer.

26/02/2013 00:29:29, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the VMware Workstation Server service to connect.

26/02/2013 00:29:29, Error: Service Control Manager [7000] - The VMware Workstation Server service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

25/02/2013 22:37:19, Error: BROWSER [8020] - The browser was unable to promote itself to master browser. The computer that currently believes it is the master browser is unknown.

23/02/2013 01:45:00, Error: BROWSER [8019] - The browser was unable to promote itself to master browser. The browser will continue to attempt to promote itself to the master browser, but will no longer log any events in the event log in Event Viewer.

23/02/2013 00:08:25, Error: Service Control Manager [7000] - The 6273802drv service failed to start due to the following error: A device attached to the system is not functioning.

20/02/2013 23:33:15, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "Unavailable" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}

20/02/2013 23:32:58, Error: Service Control Manager [7001] - The WinHTTP Web Proxy Auto-Discovery Service service depends on the DHCP Client service which failed to start because of the following error: The dependency service or group failed to start.

20/02/2013 23:32:52, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "Unavailable" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}

20/02/2013 23:27:34, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "Unavailable" in order to run the server: {9E175B68-F52A-11D8-B9A5-505054503030}

20/02/2013 23:27:14, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "Unavailable" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

20/02/2013 23:24:42, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the DHCP Client service which failed to start because of the following error: The dependency service or group failed to start.

20/02/2013 23:24:42, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.

20/02/2013 23:24:42, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "Unavailable" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}

20/02/2013 23:24:42, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service fdPHost with arguments "Unavailable" in order to run the server: {D3DCB472-7261-43CE-924B-0704BD730D5F}

20/02/2013 23:24:42, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service fdPHost with arguments "Unavailable" in order to run the server: {145B4335-FE2A-4927-A040-7C35AD3180EF}

20/02/2013 23:10:53, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service dps with arguments "Unavailable" in order to run the server: {DDCFD26B-FEED-44CD-B71D-79487D2E5E5A}

20/02/2013 23:03:06, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "Unavailable" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

20/02/2013 22:59:34, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.

20/02/2013 22:59:34, Error: Service Control Manager [7001] - The VMware Workstation Server service depends on the Workstation service which failed to start because of the following error: The dependency service or group failed to start.

20/02/2013 22:59:34, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.

20/02/2013 22:59:34, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub System service which failed to start because of the following error: A device attached to the system is not functioning.

20/02/2013 22:59:34, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.

20/02/2013 22:59:34, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.

20/02/2013 22:59:34, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI Proxy Service Driver service which failed to start because of the following error: A device attached to the system is not functioning.

20/02/2013 22:59:34, Error: Service Control Manager [7001] - The Net.Msmq Listener Adapter service depends on the Message Queuing service which failed to start because of the following error: The dependency service or group failed to start.

20/02/2013 22:59:34, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.

20/02/2013 22:59:34, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.

20/02/2013 22:59:34, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.

20/02/2013 22:59:34, Error: Service Control Manager [7001] - The Apache2.4 service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.

20/02/2013 22:47:32, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the LanmanServer service.

20/02/2013 22:47:32, Error: Service Control Manager [7000] - The Server service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

20/02/2013 22:47:02, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the iphlpsvc service.

20/02/2013 22:42:57, Error: Service Control Manager [7043] - The Group Policy Client service did not shut down properly after receiving a pre-shutdown control.

They are a security risk which can make your computer susceptible to a wide variety of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites.

P2p programs share a directory or set of directories on your computer to the world. Anyone can type in a search, and potentially download something from your computer. This makes the machine an open web server -- massively increasing the attack surface of the machine.

To reduce the risk of infection avoid using any P2P applications.

It is pretty much certain that if you continue to use P2P programs, you will get infected again.
I would recommend that you uninstall utorrent, however that choice is up to you.

If you choose to remove these programs, you can do so via:

Right Click on the Start window.

Click on All Apps button.

Under the Windows system list, click control panel then Programs and Features.

If you wish to keep it, please do not use it until your computer is cleaned.

I do not recommend that you have more than one anti-virus product installed and running on your computer at a time.

The reason for this is that if both products have their automatic (Real-Time) protection switched on, then those products which do not
encrypt the virus strings within them can cause other anti-virus products to cause "false alarms".

It can also lead to a clash as both products fight for access to files which are opened again this is the resident/automatic protection.

In general terms, the two programs may conflict and cause:

1) False Alarms: When the anti virus software tells you that your PC has a virus when it actually doesn't.

2) System Performance Problems: Your system may lock up due to both products attempting to access the same file at the same time.

Launch Windows Defender. The best way is to launch Start Menu and search for Defender.

Navigate to Settings tab in Windows Defender > click on the Administrator section.

Here uncheck the option Turn on Windows Defender and save the settings.

Note:
Windows Defender will be disabled instantly. If you want to enable
Windows Defender protection in the future you can do that from the
Windows Action Center.

Please go to
Browse to the following file path in the "Suspicious files to scan" field on the top of the page:

c:\windows\UKCpInfo.sys

Click on the Upload button
If a pop-up appears saying the file has been scanned already, please select the ReScan button.
Once the Scan is completed, click on the "Copy to Clipboard" button. This will copy the link of the report into the
Clipboard.Paste the contents of the Clipboard in your next reply.

We need to disable Spybot S&D's "TeaTimer"
TeaTimer works by preventing ANY changes to the system. It will attempt to undo any fixes we run, because it blocks these fixes from running.

In
order to safeguard your system from problems that can be brought on by a half finished fix, we need to disable TeaTimer.

We can reenable it when we're done if you like.

Open SpyBot Search and Destroy by: Pressing the Windows key on the keyboard Start then Spybot Search and Destroy (if an icon for it appears).

If this doesn't work, then view all your apps via: right-click a blank part of the Start screen and then choose All Apps.

im also running spybot 2.0.12.0 and looking around i found this on there forum

"Spybot 2 does currently not contain a resident protection.

Hence there are no compatibility issues to be expected.

The icon in the system tray is the Spybot icon which you can also use besides the desktop icon to start Spybot 2.

If you still want to disable it completely:Please open the Spybot-S&D Start-Center.Choose the "Advanced User Mode" by ticking the checkbox to activate it.Now click on "Startup Tools".If being asked what you want to do choose "Browse system settings".

Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.

A Notepad document should open automatically called checkup.txt; please post the contents of that document in your next reply.

Launch Malwarebytes' Anti-Malware (MBAM)

Click on the tab update, then click Check for Updates

If an update is found, it will download and install the latest version.

Then on the Scanner tab select Perform full scan, then click Scan.

When the scan is complete, click OK, then Show Results to view the results.

Be sure that everything is checked, and click Remove Selected.

When completed, a log will open in Notepad.

Post the full contents of the log in your next reply.

Note: Be sure to restart the computer.

The log can also be found here:C:\Users\<Username>\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt

I'd like us to scan your machine with ESET Online Scanner:

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

Note: Vista / Windows 7 / Windows 8 users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

Hold down Control and click on this link to open ESET OnlineScan in a new window.

If offered any unwanted software or toolbars during installation, just uncheck the box before continuing unless you want it.

The McAfee Security Scan Plus tool is installed by default unless you uncheck the McAfee installation box when updating Java.

Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications but it's not necessary.
To disable the JQS service if you don't want to use it:

Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume1\Windows\assembly\GAC\Microsoft.StdFormat\7.0.3300.0__b03f5f7f11d50a3a\Microsoft.StdFormat.dll with signing level Unsigned while the system requires signing level Microsoft or better to load.

Date: 2013-02-19 21:07:15.062

Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume1\Windows\assembly\GAC\ADODB\7.0.3300.0__b03f5f7f11d50a3a\ADODB.dll with signing level Unsigned while the system requires signing level Microsoft or better to load.

Date: 2013-02-19 21:07:14.936

Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume1\Windows\assembly\GAC\MSDATASRC\7.0.3300.0__b03f5f7f11d50a3a\MSDATASRC.dll with signing level Unsigned while the system requires signing level Microsoft or better to load.

Date: 2013-02-19 21:07:14.619

Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume1\Windows\assembly\GAC\Microsoft.StdFormat\7.0.3300.0__b03f5f7f11d50a3a\Microsoft.StdFormat.dll with signing level Unsigned while the system requires signing level Microsoft or better to load.

Date: 2013-02-19 21:07:14.464

Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume1\Windows\assembly\GAC\ADODB\7.0.3300.0__b03f5f7f11d50a3a\ADODB.dll with signing level Unsigned while the system requires signing level Microsoft or better to load.

Date: 2013-02-19 21:07:14.346

Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume1\Windows\assembly\GAC\MSDATASRC\7.0.3300.0__b03f5f7f11d50a3a\MSDATASRC.dll with signing level Unsigned while the system requires signing level Microsoft or better to load.

Date: 2013-02-19 21:07:11.418

Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume1\Windows\assembly\GAC\stdole\7.0.3300.0__b03f5f7f11d50a3a\stdole.dll with signing level Unsigned while the system requires signing level Microsoft or better to load.

Date: 2013-02-19 21:07:09.607

Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume1\Windows\assembly\GAC\stdole\7.0.3300.0__b03f5f7f11d50a3a\stdole.dll with signing level Unsigned while the system requires signing level Microsoft or better to load.

Date: 2013-01-16 19:41:22.040

Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume1\Windows\assembly\GAC\Microsoft.StdFormat\7.0.3300.0__b03f5f7f11d50a3a\Microsoft.StdFormat.dll with signing level Unsigned while the system requires signing level Microsoft or better to load.

Date: 2013-01-16 19:41:21.790

Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume1\Windows\assembly\GAC\ADODB\7.0.3300.0__b03f5f7f11d50a3a\ADODB.dll with signing level Unsigned while the system requires signing level Microsoft or better to load.

Open Programs and Features or Add and Remove Programs by clicking the Start / Windows "Orb" button, clicking Control Panel, clicking Programs, and then clicking Programs and Features or Add and Remove Programs.

Select any program with Adobe Air in the name, and then click Uninstall.

Repeat step 2 until no more programs containing Adobe Air are visible.

Note: Some programs include the option to change or repair the program in addition to uninstalling it, but many simply offer the option to uninstall. To change a program, clickChange or Repair. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.