Explains your rights to you

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,636,117 users had to say

Big, big help with the water company. Really easy to use, frequent updates, and in my case a great resolution!
Larissa S
via facebook

Helped settle a dispute with the water company after many mains pipe leaks, gave advice on my rights and managed to get me compensation.
Geoff M
via facebook

After 2.5 years fighting the water company over an incorrect water bill through debt collection agencies I joined Resolver. Within 2 weeks the issue had been dealt with and resolved with the water company admitting that I wasn't liable. I can't recommend Resolver highly enough. It just goes to show, companies do not like to deal with you on a one to one basis.
Peter B
via email

I have been battling with southern water and south east water for over a year. With lengthy phone calls and writing to them without any sign of the issue being resolved. So, feeling angry and frustrated went online a found this. Within a couple of hours have had the problem sorted! Please, if you have any issues with anything please call them. It's all free and they are amazing. Happy New year.
Annette Ehran
via facebook

After 2.5 years with fighting with a company over an incorrect bill through debt collection agencies I joined Resolver. Within 2 weeks the issue had been dealt with and resolved with them admitting I was not liable. I cant recommend this company highly enough.
Peter B
via trustpilot

I can't thank resolver enough. Twice I have had calls from Chief Executives offices to resolve issues. It would never been escalated so quickly without resolver. I recommend them to anyone who mentions complaining!! Big thanks!
Kim Hicks
via facebook

Hammersmith & Fulham took seven weeks to investigate and respond to Marcus’ complaint but found in his favour and cancelled the parking ticket. Marcus said: “This was really stressful and I am not sure why I even got the ticket, but, I am glad the right thing has been done!”
Marcus
via email

Outstanding!
Fiona Price
via facebook

An excellent service run by professional people
Dave Duncan
via facebook

Welsh Water provides

Using Resolver, you can submit an issue about 1 service offered by Welsh Water. Your case will be sent to the correct person or team at Welsh Water and escalated at the correct times, to the correct person, if required.

Welsh Water Water

You can use the Resolver system to help you at every stage.
You can use it to escalate your issue to all four levels of Welsh Water complaints.
If your complaint is not resolved by Welsh Water, you can then package it up and send it to the WATRS.

Want to start a complaint about Welsh Water?

Helping you with Welsh Water

How do I make a Welsh Water complaint using Resolver?

If you want to make a complaint about Welsh Water using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Welsh Water case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Welsh Water, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Welsh Water, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Welsh Water complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

About

To help you get the best response from your Welsh Water complaint Resolver guides you through every step of the process.

To help you get the best response from your Welsh Water complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Welsh Water complaint.