<font face="Arial, Helvetica">At this time we are experiencing some glitches with certain web browsers types. Our internal IT and web teams are working hard to fix the issues. We apologize for the inconvenience and assure you we are currently working on a solution for all browser types. </font><br><br>Product registration is not required for warranty service. Please keep a copy of your receipt. Our tools are also stamped with manufacturing dates that help us determine warranty eligibility.

<p><font face="Arial, Helvetica">You can obtain a parts list and manual on-line through ServiceNet or via email. Please refer to the instructions below.</font></p>
<ul><li><font face="Arial, Helvetica">For DEWALT go to <a href="http://servicenet.dewalt.com/" target="_new">http://servicenet.dewalt.com/</a>. For Black &amp; Decker</font> <span style="font-family: Arial;">go to <a href="http://servicenet.blackanddecker.com/" target="_new">http://servicenet.blackanddecker.com/</a>. For Porter Cable go to <a href="http://servicenet.portercable.com/" target="_new">http://servicenet.portercable.com/</a>. For Bostitch go to <a href="http://servicenet.bostitch.com" target="_blank">http://servicenet.bostitch.com</a>.</span></li><li><font face="Arial">In the box under &quot;find parts&quot;, in the upper left hand corner of the page, enter the catalog or model number of the product you are looking for.</font></li><li><font face="Arial">Click on &quot;search&quot; beside the box.</font></li><li><font face="Arial">Click on the item you wish to view.</font> <span style="font-family: Arial;">A box will pop up asking you for the type number on your tool. You will need to enter this type number to proceed. The type number is next to, or below, the model number on your tool. For information on locating the model number and type number on your tool <a href="http://bdk.force.com/FAQ/PKB_Article?article=Since-all-tools-are-referenced-by-their-official-distribution-model-number-on-DEWALT-ServiceNET-where-do-I-find-the-catalog-model-and-type-number-of-my-tool-prior-to-searching-the-site" target="_blank">click here</a></span></li><li><font face="Arial">Once you enter the type number the next page on the right-hand side of the screen you will see Exploded Art and Instruction Manual files in PDF.</font></li></ul>
<p><font face="Arial, Helvetica"><strong>CATALOGS:</strong>Hard copies of our catalog are no longer available. For the most up to date version of our product line please view our <a href="http://www.blackanddecker.com/ProductGuide/" target="_blank">On-line Product Guide</a>.<br><br>For Black and Decker Publications - email <a href="mailto:support.blackandddecker@sbdinc.com" target="_blank">support.blackandddecker@sbdinc.com</a> </font><br><font face="Arial, Helvetica">For DEWALT Publications - email <a href="mailto:support.dewalt@sbdinc.com" target="_blank">support.dewalt@sbdinc.com</a> </font><br><font face="Arial, Helvetica">For Porter Cable - email <a href="mailto:support.portercable@sbdinc.com" target="_blank">support.portercable@sbdinc.com</a> </font><br><font face="Arial, Helvetica">Request will be processed in most cases on the following business day, excluding weekends and holidays.</font></p>
<p> </p>

What is the maximum power draw of the DEWALT® DCB104 multiport charger?

power draw of the DEWALT® DCB104

The DCB104 is a 4 port simultaneous fast charger for DEWALT 12V MAX, 20V MAX, and FLEXVOLT® batteries. <br>The maximum power draw is indicated on the bottom housing of the DCB104: 120VAC @ 10A = 1200 Watts. Actual power draw would approach this if four FLEXVOLT batteries were being simultaneously charged. The approximate peak power draw when charging 4 x DCB206 should be about 800 Watts.<br>

<span style="font-size: 14px;">For DEWALT, all cordless tool kits and combo kits use a letter sequence to identify what battery comes with the kit followed by a number telling us how many batteries come with it.<br>An example would be DCF895M2, the “M” tells me it includes the DCB204, the number 2 tells us it has 2 of them.<br>If this is also followed by a “BT” like in DCF888P2BT it means the battery is Bluetooth enabled.<br>The exception to this rule is a “B” suffix, like DCB996B. This letter tells us it is a bare tool, meaning tool only, no battery, charger, or kitbox/bag.<br>Current suffixes are:<br>B = bare tool<br>C = DCB201 (1.5 AH)<br>D = DCB203 (2.0 AH)<br>L = DCB200 (3.0 AH)<br>M = DCB204 (4.0 AH)<br>P = DCB205 (5.0 AH)<br>R = DC206 (6.0 AH)<br>T = DCB606 (6.0 @ 20V and 2.0 @ 60V)<br>X = DCB609 (9.0 @ 20V and 3.0 @ 60V)<br>Y = DCB612 (12.0 @ 20V and 4.0 @ 60V)</span><br>

What is the difference between the old DEWALT heated jacket adapter DCB091 and the new DCB092?

difference between the old DEWALT heated jacket adapter DCB091 and the new DCB092

We developed a revision to the older DCB091 which addressed the #1 customer issue by adding a latch. The new model is a DCB092- functionality is largely the same as the old DCB091 with the following exceptions:
<ol style="list-style-type: lower-alpha;"><li>In adding the battery latch, we lost 12V Max battery compatibility. The DCB092 only works with DEWALT 20V Max batteries.</li><li>We removed the state of charge indicator because the most of our packs have them built in. This allowed us to reduce the height of the adapter slightly.</li><li style="">One of the two USB ports was removed because users do not typically charge multiple devices while wearing the jacket. </li></ol>
<div style="">For more information on the adapter, where or how to purchase, or questions about the DEWALT heated jackets, reach out to our team at 877 723 4267<br> </div>
<br>

For the DEWALT DCB118 Fast Charger<br><br>Input is 120 VAC~60Hz 3.0 Amps (NOM 3,0A)<br><br>Output is 20 VDC (will be slightly higher when battery is almost full) and 8 Amps for large capacity batteries.

Where can I locate the UL or CSA certification records on DEWALT products?

UL and CSA Certification Records

<p style="font-family: Arial;"><span style="font-family: arial,helvetica,sans-serif;"><span style="font-size: 12px;"><span>UL and CSA are both third party labs that qualify as NRTLs under the OSHA program for Nationally Recognized Testing Labs. There are actually 15 labs that are </span><u><span>equivalent</span></u><span> in the eyes of the US government. They test to the same standards. </span><br><br>Below are the links to the CSA and UL free websites where anyone can search for the listed or certified model numbers through the &quot;key word&quot; search.</span></span></p>
<p style="font-family: Arial;"><span style="font-size: 12px;"><span style="font-family: arial,helvetica,sans-serif;">Note: Suffixes should not be used while searching for a model number.<br>Example: DC411-KA should be searched by DC411 only.<br><br>To search the CSA database, please <a href="https://www.csagroup.org/testing-certification/product-listing/" target="_blank">go here</a></span></span></p>
<p style="font-family: Arial;"><span style="font-size: 12px;">To search the UL database, please <a href="http://database.ul.com/cgi-bin/XYV/template/LISEXT/1FRAME/index.htm" target="_blank">go here</a></span></p>

How do I set up secondary or guest networks on my DEWALT® Jobsite WiFi system?

DCT100 multiple SSIDs

<span style="font-size: 14px;"><span style="font-family: arial,helvetica,sans-serif;">You can configure the DEWALT Jobsite WiFi system to broadcast up to three unique SSIDs. If you are setting up a new network for the first time, you can set up the networks on the Network Access screen by tapping WiFi 1, WiFi 2, or WiFi 3.<br><br><img alt="DEWALT WiFi Add Network" height="889" src="/FAQm/servlet/rtaImage?eid=ka0C00000004ufd&amp;feoid=00NC000000564jr&amp;refid=0EMC0000002C5Dr" width="500"></img><br><br>If you already have a network that you want to change, open the DEWALT WiFi app and tap on the name of your network. Tap on the SSID you wish to edit and update the WiFi Network Names and Passwords.</span></span><br><br><img alt="List of WiFi Networks" height="889" src="/FAQm/servlet/rtaImage?eid=ka0C00000004ufd&amp;feoid=00NC000000564jr&amp;refid=0EMC0000002C5Dc" width="500"></img><img alt="Add Additional Network" height="889" src="/FAQm/servlet/rtaImage?eid=ka0C00000004ufd&amp;feoid=00NC000000564jr&amp;refid=0EMC0000002C5Dh" width="500"></img><br><br><br><br>

<span style="font-size: 14px;"><span style="font-family: arial,helvetica,sans-serif;">Green - Access Point is online<br>Grey - Access Point is offline<br>Grey &quot;Ready to Add&quot; - Access Point is available to add to a network<br><br><img alt="DEWALT WiFi App Status" height="606" src="/FAQm/servlet/rtaImage?eid=ka0C0000000DFzK&amp;feoid=00NC000000564jr&amp;refid=0EMC0000002C28j" width="500"></img><br><br>For more information on troubleshooting issues, check out <a href="https://bdk.secure.force.com/FAQm/PKB_Article_Mobile?id=kA0C0000000D2vSKAS" target="_blank"><i>What should I do with my Access Point if the app is showing poor performance? </i></a></span></span>

<span style="font-size: 14px;">Make sure that the password is correct and check the LED on the Access Point to ensure it is solid green. If you are far away from an Access Point, try moving closer. If your device will still not connect contact us at 1-800-4-DEWALT or wifi@dewalt.com.</span><br>

<span style="font-family: arial,helvetica,sans-serif;"><span style="font-size: 14px;">Start by checking connectivity at the Access Point connected to your Internet Service Provider (also known as the Origin). If you are unable to surf the Internet, try power cycling the Origin off and on, allowing 2-3 minutes for the power cycle. If you still cannot surf Internet, check both the Ethernet cable and the connection from the ISP. If the cable is damaged or not working, replace it. If you still cannot surf while directly connected to the ISP line, contact your Internet provider for further troubleshooting.</span></span><br>

<span style="font-size: 14px;">In a mesh network there are multiple Access Points but your device will only connect to one Access Point at a time. As you walk around the site your device will remain connected until you are far enough away from an Access Point that your device seeks a new one to connect to. The decision to connect to a particular Access Point is determined by your device, so if you are moving you may not be always be connected to the closest Access Point. Toggling the WiFi on your device off and on will force the device to connect to the closest Access Point and help improve your performance.</span>

<span style="font-size: 14px;"><span style="font-family: arial,helvetica,sans-serif;">Once you register an Access Point, it can only be used by your account. If you need to move the Access Point to a new DEWALT account or remove it from your account, you can unregister it from your account in two ways:<br><br><b>DEWALT WiFi App: </b><br>Tap on the Access Point&gt;Tap the Edit Button&gt; Tap Delete from Account.<br><b id="docs-internal-guid-beabc160-f679-7b38-0ba7-804146de99d8"><img height="325" src="https://lh6.googleusercontent.com/3AD2_MvVNHNJzbtyIjl2FAwi1Pa9woPKqQqknrTOOy1A9LAQowOvl19GzAYflvXDwk0dMQmEY4oyEPvoTah7vx6neRvutHS64LzXU6psCURBtoWMXcnR5zVZjWJUZHkrM3r4iTix" width="187"></img></b><br><br><b>wifi.dewalt.com: </b><br>Click on the three little dots next to the Access Point&gt; Click Delete&gt; Confirm you want to delete the Access Point<br><b id="docs-internal-guid-e9bb532d-f679-9ed8-e0cc-c188022e906b"><img height="145" src="https://lh3.googleusercontent.com/0E3HFbC30d1b0WhInXf1jPw7y4bQiAHuA_GRh8zNsiuuFL7Cv4kySJJCv_5drxCNWDyB4EoUqCl2-D3FuHztiWDZzck97WraTVJHhEXH5VZQFO-KR2Y3_QahOd6qlK0A67Ptnzf3" width="624"></img></b><br><br><b>Note - once the Access Point is removed from your account, it will be available for any other user that obtains the serial number and registration code.<br><br>Related Article:</b><br><a href="https://bdk.secure.force.com/FAQm/PKB_Article_Mobile?id=kA0C0000000D2vIKAS" target="_blank">How do I factory reset my Access Points?</a></span></span>

<p><span style="font-size: 14px;">You can factory reset the DEWALT Jobsite WiFi Access Point by pressing and holding the reset button next to the LED light for twenty seconds. The Access Point will briefly reboot and will come back online, unconfigured from any WiFi mesh networks.<br><br>You can also reset the Access Point from the App or Web as well.<br><br><b>DEWALT WiFi App</b><br><b id="docs-internal-guid-bfd6179e-7fff-922d-1a02-4c5851f1bbcf"><img height="325" src="https://lh6.googleusercontent.com/3AD2_MvVNHNJzbtyIjl2FAwi1Pa9woPKqQqknrTOOy1A9LAQowOvl19GzAYflvXDwk0dMQmEY4oyEPvoTah7vx6neRvutHS64LzXU6psCURBtoWMXcnR5zVZjWJUZHkrM3r4iTix" width="187"></img></b><br>Tap on the Access Point&gt; Tap Remove From Network</span><br><br> </p>
<p dir="ltr"><span style="font-size: 14px;"><b id="docs-internal-guid-c71ec467-7fff-2e86-13d7-2c0b77315f75">wifi.dewalt.com:</b><br>Click on the three little dots next to the Access Point&gt; Click Remove&gt; Confirm you want to remove the Access Point</span></p>
<p> </p>
<p><span style="font-size: 14px;">Note - resetting the Access Point will not unregister from your account. If you dispose of or resell an Access Point refer to <a href="https://bdk.secure.force.com/FAQm/PKB_Article_Mobile?id=kA0C0000000D2vNKAS" target="_blank">How do I remove a DEWALT® Jobsite WiFi Access Point from my account?</a></span><br><br><br> </p>

What are the differences between account administrators and account managers?

DEWALT WiFi account permission differences

<span style="font-size: 14px;">Account administrators have full access to all networks on their account, and can invite other users to be account managers. <br>Account managers can:</span>
<ul><li><span style="font-size: 14px;">Edit AP name</span></li><li><span style="font-size: 14px;">Edit Location</span></li><li><span style="font-size: 14px;">Reboot</span></li><li><span style="font-size: 14px;">Identify</span></li><li><span style="font-size: 14px;">Add unconfigured AP to existing mesh (create new not available)</span></li><li><span style="font-size: 14px;">All view functions (ie Map and Monitor)</span></li></ul>
<span style="font-size: 14px;"> Account managers cannot:</span>
<ul><li><span style="font-size: 14px;">Remove AP</span></li><li><span style="font-size: 14px;">Delete AP</span></li><li><span style="font-size: 14px;">Register an AP</span></li><li><span style="font-size: 14px;">Edit Network settings</span></li><li><span style="font-size: 14px;">Grant access to a network</span></li></ul>
<span style="font-size: 14px;"> As of now a network can only have one account administrator, we are working on adding the ability to have more than one administrator in future releases. <br><br><b>Related Articles:</b><br><a href="https://bdk.secure.force.com/FAQm/PKB_Article_Mobile?id=kA0C00000004eK5KAI" target="_blank">How do I setup account permissions?</a><br><a href="https://bdk.secure.force.com/FAQm/PKB_Article_Mobile?id=kA0C00000004eK0KAI" target="_blank">What are account permissions and how they work?</a><br><a href="https://bdk.secure.force.com/FAQm/PKB_Article_Mobile?id=kA0C00000004eKKKAY" target="_blank">What changes can I make to team members I have invited?</a></span>

<span style="font-size: 14px;"><span style="font-family: arial,helvetica,sans-serif;">As an account administrator you can easily make changes to who has access to your networks from the “My Team” tab. Once you have clicked the tab you will be presented with a list of all team members who have access to your networks. <br><br>To make changes click on the three dots under the actions column. You can choose to either edit a managers access to networks, or delete them completely from having any access to your networks. You can always re-invite someone back onto a network by inviting them through the “Add Team Member” flow. </span><br><br><b><span style="font-family: arial,helvetica,sans-serif;">Related Articles:</span></b><br><span style="font-family: arial,helvetica,sans-serif;"><a href="https://bdk.secure.force.com/FAQm/PKB_Article_Mobile?id=kA0C00000004eKAKAY" target="_blank">What are the differences between account administrators and account managers?</a></span><br><a href="https://bdk.secure.force.com/FAQm/PKB_Article_Mobile?id=kA0C00000004eK5KAI" target="_blank">How do I setup account permissions?</a><br><a href="https://bdk.secure.force.com/FAQm/PKB_Article_Mobile?id=kA0C00000004eK0KAI" target="_blank">What are account permissions and how they work?</a></span><br>

<span style="font-size: 14px;"><span style="font-family: arial,helvetica,sans-serif;">By default when you first create a network you are automatically the administrator of that network. If you wish to share access of this network to another user follow these steps:<br><br>Sign into your DEWALT WiFi account on digital.dewalt.com</span></span>
<ol><li><span style="font-size: 14px;"><span style="font-family: arial,helvetica,sans-serif;">Click “My Team”</span></span></li><li><span style="font-size: 14px;"><span style="font-family: arial,helvetica,sans-serif;">Click “Add Team Member”</span></span></li><li><span style="font-size: 14px;"><span style="font-family: arial,helvetica,sans-serif;">Fill in the email address &amp; name of the person you wish to invite to your network</span></span></li><li><span style="font-size: 14px;"><span style="font-family: arial,helvetica,sans-serif;">Click “Select a Network” to choose which networks you wish to grant access</span></span></li><li><span style="font-size: 14px;"><span style="font-family: arial,helvetica,sans-serif;">Click “Invite” the user now has access to the networks you have selected</span></span></li></ol>
<span style="font-size: 14px;"><span style="font-family: arial,helvetica,sans-serif;">If the user you have invited already has a DEWALT WiFi account the networks will automatically appear in the “Managing” tab. If they do not have an account they will need to create one:</span></span>
<ol><li><span style="font-size: 14px;"><span style="font-family: arial,helvetica,sans-serif;">Have the new user navigate to digital.dewalt.com</span></span></li><li><span style="font-size: 14px;"><span style="font-family: arial,helvetica,sans-serif;">Click “Sign Up”</span></span></li><li><span style="font-size: 14px;"><span style="font-family: arial,helvetica,sans-serif;">Fill in the required information and click “Create Account”</span></span></li><li><span style="font-size: 14px;"><span style="font-family: arial,helvetica,sans-serif;">The user can click on the “Managing” tab to view the network you have invited them to</span></span></li></ol>
<span style="font-size: 14px;"><span style="font-family: arial,helvetica,sans-serif;">Currently when you invite someone to your account they will not receive a notification, this notification is coming soon. </span></span><br><br><b>Related Articles:</b><br><a href="https://bdk.secure.force.com/FAQm/PKB_Article_Mobile?id=kA0C00000004eK0KAI" target="_blank">What are account permissions and how do they work?</a><br><a href="https://bdk.secure.force.com/FAQm/PKB_Article_Mobile?id=kA0C00000004eKAKAY" target="_blank">What are the differences between account administrators and account managers?</a><br><a href="https://bdk.secure.force.com/FAQm/PKB_Article_Mobile?id=kA0C00000004eKKKAY" target="_blank">What changes can I make to team members I have invited?</a><br><br>

<span style="font-family: arial,helvetica,sans-serif;"><span style="font-size: 14px;">The account permissions feature allows companies to share access to networks between multiple users. Users can have differing levels of access so a network can be both remotely managed and monitored while limiting the access of certain users. Account administrators can designate network managers who can view the status of the network, but not make alterations to the network itself. <br><br><b>See Also:</b><br><a href="https://bdk.secure.force.com/FAQm/PKB_Article_Mobile?id=kA0C00000004eK5KAI" target="_blank">How do I setup account permissions?</a><br><a href="https://bdk.secure.force.com/FAQm/PKB_Article_Mobile?id=kA0C00000004eKAKAY" target="_blank">What are the differences between account administrators and account managers?</a><br><a href="https://bdk.secure.force.com/FAQm/PKB_Article_Mobile?id=kA0C00000004eKKKAY" target="_blank">What changes can I make to team members I have invited?</a></span></span>

How does the DEWALT® Jobsite WiFi system work with my existing IT system?

The DEWALT Jobsite WiFi system is designed to work with most companies’ existing IT infrastructure

<span style="font-size: 14px;"><span style="font-family: arial,helvetica,sans-serif;"><span style="color: rgb(33, 33, 33);">The DEWALT Jobsite WiFi system is designed to work with most companies’ existing IT infrastructure. Your DEWALT Jobsite WiFi system can broadcast up to three unique WiFi networks, has built in security &amp; anti-theft features, and uses point-to-point encryption to ensure data security. If your DEWALT WiFi Access Point is having difficulty connecting to the internet, contact your company’s IT group to investigate options.</span></span></span>

<p><span style="font-size: 14px;"><span style="font-family: arial,helvetica,sans-serif;"><span style="color: rgb(33, 33, 33);">Your internet speed is generally determined by the connection and service levels your local Internet Service Provider (ISP) or telecom/satellite deliver to the jobsite. Once you have an internet connection on at the site, the DEWALT Jobsite WiFi system can wirelessly expand the service to cover the entire property. <br> <br>For optimal performance we recommend at the very least a 50Mbps down and 25Mbps up ISP connection. More bandwidth will obviously help the performance even more. For comparison, the below table provides typical performance of common tasks. </span><br><br><img alt="User-added image" src="/FAQm/servlet/rtaImage?eid=ka0C00000004uDF&amp;feoid=00NC000000564jr&amp;refid=0EMC0000001HwjZ"></img><br><span style="color: rgb(33, 33, 33);">Note - WiFi speeds will vary greatly by Internet Service Provider (ISP), bandwidth/data plan, and number of users at a given time.</span></span></span></p>

Is there a contract or annual subscription with the DEWALT® Jobsite WiFi system?

No contract or annual subscription is required for DEWALT Jobsite WiFi

<span style="font-size: 14px;"><span style="font-family: arial,helvetica,sans-serif;"><span style="color: rgb(33, 33, 33);">No contract or annual subscription is required. Once you purchase your DEWALT Jobsite WiFi Access Point, it is yours. You can even bring it to your next jobsite.</span><br><span style="color: rgb(33, 33, 33);"> </span><br><span style="color: rgb(33, 33, 33);">Note - your Internet Service Provider (ISP) may have a recurring subscription for service to the worksite.</span></span></span>

Each DEWALT WiFi Access Point can typically cover up to 10,000 horizontal square-feet…

<p><span style="font-size: 14px;"><span style="color: rgb(33, 33, 33);">Each DEWALT WiFi Access Point can typically cover up to 10,000 horizontal square-feet and 30 vertical-feet.<br>The size of your DEWALT Jobsite WiFi system may need to evolve as construction progresses.<br><br>If your jobsite is 500,000 square-feet, you would use approximately 50 Access Points to cover the jobsite with WiFi. As your project grows, you can continue to expand the DEWALT Jobsite WiFi system to cover your whole site. <br><br>*Note: Every site is different and has different requirements so your coverage may vary.</span></span></p>

<p><span style="font-size: 14px;"><span style="font-family: arial,helvetica,sans-serif;"><i><span style="color: rgb(33, 33, 33);">This applies to DEWALT Jobsite WiFi Access Points only. If you have a power or hand tool that may need support or service, please contact 1-800-4-DEWALT or your nearest DEWALT Service Center. </span></i><br> <br><span style="color: rgb(33, 33, 33);">DEWALT will repair, without charge, any defects due to faulty materials or workmanship for one year from the date of purchase. This warranty does not cover part failure due to normal wear or abuse. In addition to the warranty, the DEWALT Jobsite WiFi Access Point is covered by our:</span><br><b><span style="color: rgb(33, 33, 33);"><img alt="User-added image" src="/FAQm/servlet/rtaImage?eid=ka0C00000004uCv&amp;feoid=00NC000000564jr&amp;refid=0EMC0000001Hwjy"></img><br>1 YEAR FREE SERVICE</span></b><br><span style="color: rgb(33, 33, 33);">DEWALT will maintain the product and replace worn parts caused by normal use, for free, any time during the first year after purchase.</span><br> <br><b><span style="color: rgb(33, 33, 33);">90 DAY MONEY BACK GUARANTEE</span></b><br><span style="color: rgb(33, 33, 33);">If you are not completely satisfied with the performance of your DEWALT product for any reason, you can return it within 90 days from the date of purchase with a receipt for a full refund – no questions asked.<br><br><br>For further detail of warranty coverage and warranty repair information, visit <a href="https://www.dewalt.com/en-us/" target="_blank">www.dewalt.com</a> or call 1-800-4-DEWALT (1-800-433-9258). This warranty does not apply to accessories or damage caused where repairs have been made or attempted by others.</span></span></span></p>

Do you have technicians that can set up my DEWALT® Jobsite WiFi system?

DEWALT® Jobsite WiFi system technicians

<span style="display: none;"> </span><span style="font-size: 14px;"><span style="font-family: arial,helvetica,sans-serif;"><span style="color: rgb(33, 33, 33);">While we have designed the DEWALT Jobsite WiFi system to be easy to deploy for those without a dedicated IT department, we understand that not all jobsites are the same. We have a Customer Success team that can assist with planning and provide partners for deployment and management of your network if needed.<br><br>Please call us at 1-800-4-DEWALT or email wifi@dewalt.com for additional support.</span></span></span>
<h6><span style="font-size: 14px;"><span style="font-family: arial,helvetica,sans-serif;"><font color="#666666">Related articles:</font></span></span></h6>
<span style="font-size: 14px;"><span style="font-family: arial,helvetica,sans-serif;"><a href="https://bdk.secure.force.com/FAQm/PKB_Article_Mobile?id=kA0C0000000D2rVKAS" target="_blank">Can I get step-by-step instructions for installation of DEWALT WiFi Jobsite Access Points? </a><br><br><a href="https://bdk.secure.force.com/FAQm/PKB_Article_Mobile?id=kA0C0000000D33lKAC" target="_blank">Where do I install my DEWALT Jobsite WiFi System Access Points?</a></span></span>

What does the LED light on the DEWALT® Jobsite WiFi Access Point mean?

DCT100 LED Lights

<span style="font-size: 14px;"><span style="font-family: arial,helvetica,sans-serif;">The LED on your Access Point can flash a variety of colors and patterns depending on its status. Here is a guide to the LED behavior:<br><br><b>Solid Green:</b> Access Point is meshed with other Access Points<br><br><b>Solid Blue:</b> Access Point is configured, but not meshing with other Access Points <br><br><b>Blinking Green (constant):</b> Access Point is meshed but has poor connection to other Access Points (can also occur when there is very network high traffic, for instance when running a speed test)<br><br><b>Blinking Green/Yellow pattern</b>: When the Access Point encounters an issue it will display a pattern of green/yellow flashing lights.<br><br>Error code 521 is expressed as a sequence of green/yellow lights: 5 blinks, 2 blinks, 1 blink, and repeat. <br>Error code 521 is there to alert you that there is interference on the 5 Ghz channel. 5 Ghz performance will be impacted until this is addressed. Changing channels to a different 5 Ghz channel can resolve this issue.<br><br><b>Blinking Red:</b> Hardware fault detected. Contact DEWALT Customer Support <br><br><b>Blinking White/Light Blue</b>: The Access Point is powering up. This will take up to three minutes.</span></span><br><b id="docs-internal-guid-d3bfbac3-f681-5ef6-03c0-12b6a50f28d3"><img height="432" src="https://lh6.googleusercontent.com/HMcI_oGqBFnNeRxu2lK8Wq4mc5RWVBqZp2gmj7d29F_XVZtmw_T0Xn9RiIJjpuTgCPqlFWuW5uMlTTNXfssDJ4o9t0CvhTeC6QVoXXKeq_jPWVpb4Z-SSX8nwZS3EEZM8AN1ygdo" width="258"></img></b><br><br><br>

Why is my connection speed slower at certain times of day for my DEWALT® Jobsite WiFi system?

DCT100 connection speed

<span style="font-family: arial,helvetica,sans-serif;"><span style="font-size: 14px;">The performance of your device is affected by the network’s performance which in turn is based on a variety of factors, including the incoming bandwidth from your Internet Service Provider (ISP), strength of the mesh network, network settings, etc.<br> <br>If you have a large number of users on the network simultaneously, or if one or more users are uploading or downloading large files (e.g., BIM updates), then the other users may temporarily experience network slowdowns. Performance for your device will return to normal as demand on the network decreases.<br> <br>If you find that your throughput is slowing down, you can connect a second DEWALT Jobsite WiFi Access Point (AP) to an internet service provider (ISP) using an Ethernet cable and weather seal.<br><br>For more information on connecting a second AP to the internet, check out <a href="https://bdk.secure.force.com/FAQm/PKB_Article_Mobile?id=kA0C0000000D2vXKAS" target="_blank"><i>When should I connect more than one Access Point into my LAN? </i></a></span></span>

<span style="font-family: arial,helvetica,sans-serif;"><span style="font-size: 14px;"><b>Firmware prior to 11.16.16:</b><br>If this is your first Access Point this behavior is normal. The LED light will not change green until you have configured at least two Access Points that are in range of one another. <br><br><b>Firmware 11.16.16 and later:</b><br>Once you have configured your first Access Point the LED will change to green when it has an active Internet connection, otherwise the LED will remain blue. If your Access Point is plugged into an ethernet cable and the LED remains blue check your ethernet cable and network settings to ensure the Access Point has Internet access. </span></span>

<span style="font-size: 14px;"><span style="font-family: arial,helvetica,sans-serif;">You can create up to three networks that each broadcast with separate SSIDs &amp; passwords and select between WPA2 or WPA2-Enterprise encryption. This can be done when you first create a network, and can also be edited from the DEWALT WiFi app or <a href="http://digital.dewalt.com" target="_blank">digital.dewalt.com</a> website.<br><br>By default, all communication traffic between access points is secured with end-to-end 192-bit encryption keys and XSalsa. To help deter theft, the Access Points cannot be registered to another account until it is deleted and unregistered from your account.</span></span>
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<p><span style="font-size: 14px;"><span style="font-family: arial,helvetica,sans-serif;"><a href="https://bdk.secure.force.com/FAQm/PKB_Article_Mobile?id=kA0C0000000D2rVKAS" target="_blank">Can I get step-by-step instructions for installation of DEWALT WiFi Jobsite Access Points?</a></span></span></p>

The DEWALT Jobsite WiFi system brings internet to the entire jobsite with…

<p><span style="font-size: 14px;"><span style="font-family: arial,helvetica,sans-serif;"><span style="color: rgb(33, 33, 33);">The DEWALT Jobsite WiFi system brings internet to the entire jobsite with a network of Access Points so you can stay connected to the internet where you need it most. We’ve made sure the hardware will be GUARANTEED TOUGH™ to meet the demands of the ever-changing jobsite - from start to finish.</span></span></span></p>
<p><span style="font-size: 14px;"><span style="font-family: arial,helvetica,sans-serif;"><span style="color: rgb(33, 33, 33);">Note – DEWALT is not an Internet Service Provider (ISP), and Internet service is required to use the DEWALT Jobsite WiFi system. Contact your Internet Service Provider about providing this service to the jobsite.</span></span></span></p>
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<p>See the picture below for information on how to put the router kit back in the box.<br><br><img alt="User-added image" height="333" src="/FAQm/servlet/rtaImage?eid=ka0C00000004ssf&amp;feoid=00NC000000564jr&amp;refid=0EMC0000002BnZU" width="500"></img></p>