FAQs

Quickstart

On/Off: Press the power button 3 times, rapidly.Set your power: Use the down/up buttons at the bottom of the display. Start with 28 watts. Adjust to suit your preferred style.Prepare the pipe: Fill the bowl of the pipe with ground herb. Tamp lightly. Keep rim of bowl free of material.Preheat: If quartz chimney is cold, double-click the power button for an automatic 30-second preheat cycle. You should only need to do this step at the beginning of a session or when there has been a pause in action.

Do not overheat!

Seal: Seat the quartz chimney in the groove around the rim of the bowl so that there are no air gaps.Glow-n-Go: Hold the power button down and inhale slow and easy as if breathing in a bouquet of flowers.Stir: Use the BudTender tool every 2-3 pulls to stir and re-tamp the herb. Stir around the edges, not the middle, so that the screen doesn’t get deformed. This will ensure that you get the most out of your herb.

FAQs

The Ember is both more than and less than a vaporizer. By itself, it is just a sophisticated heater. When used with a pipe or other device, it creates a powerful vaporization system that extracts the desired compounds from the dried herb without the harmful byproducts of combustion.

Yes…maybe. There are two reasons why you might not want to. The first is that the Ember needs to have a good seal between the quartz chimney and the bowl. Many spoons and pipes have irregular surfaces that are hard to get a proper seal. When the seal is compromised, cold air enters and reduces the efficiency. We are in the process of making a silicone adapter to improve the seal on a wide variety of devices. Secondly, if you use a pipe that’s already been smoked out of, the tars and residues will spoil the taste of the vapor. Be sure that whatever device you use has been cleaned thoroughly.

You only need to preheat when the chimney is cold, or if it has cooled down in between uses. Warming up the quartz heating chamber will activate the radiant heating component and ensure that the air is at the proper temperature to extract the compounds. We recommend about 30 seconds at the beginning of a session. When passing between people, 5-10 seconds of preheating should suffice. Do not overheat the unit as that will cause damage to the wood housing.

Just like with coffee, you need to grind or chop your herb to efficiently release the flavors and aromatics. We recommend using pre-ground herb at first to ensure consistency. However, we tend to obsessively chop our nugs directly in the bowl itself to make sure that we’re not losing trichomes in the grinder. Another option is to use material directly from a pre-roll.

Yes! Place the stainless steel extract pad into the bowl of your pipe. If it sits too loosely in the bowl, flatten it before insertion so it remains in place. Put a rice-sized amount of extract (wax, shatter, resin, etc.) on the top of the pad. Use as you would with herb, though the first pull may have reduced vapor as the pad heats up and the substance melts. Using too much extract will clog the screen of the pipe and may require additional cleanup.

There are a few common things to check. First, be sure to preheat the Ember for 30 seconds before taking your first pull when the unit is cold. Next, ensure that your herb is ground or well-chopped and lightly tamped. Then, check that the rim of the bowl is clean and the quartz chimney is making a good seal. Without a good seal, cold air will enter the air pathway and reduce the efficiency. Finally, trying slowing down your breath until you feel the vapor getting warmer in your mouth. Take a long, slow sip, not a 'rip.'

Adjust the power by pressing either side of black down/up button on the face of the battery. What you're adjusting is the power (in watts), not temperature; the actual temperature is dependent on the power as well as how much air you're moving with your breath. It’s similar to a hair dryer or heater that has different power and fan settings. Keep it between 24-32 watts for the best experience.

Depending on the pattern of usage, you should be able to get 30-50 inhalations from a single battery charge. This varies depending on the power setting and the cooling off time between inhalations. To conserve battery, make sure that you release the fire button after inhaling. In fact, you

The simple answer is when you no longer get any vapor. The herb will be a very dark brown similar to a roasted coffee bean. You will notice that the taste changes throughout the bowl. There will be more citrus and floral tastes at the beginning. These are the "lighter" terpenes. As the bowl progresses, you will notice more nuttier flavors associated with the heavier, less volatile compounds.

The Ember is powered by a Cuboid Mini battery “mod” manufactured by Joyetech. We have replaced the firmware with ArcticFox using the NFE Toolbox in order to simplify the controls and display. We are currently designing our own battery controller and software for future models.

Because you’re not actually burning the herb, microfibers in the cannabis flower tend to accumulate in the pipe screen. We recommend cleaning the screen frequently by removing it from the pipe and cleaning it with rubbing alcohol. Replace the screen when needed. We recommend using 5/8” diameter, high-quality stainless steel.

We searched a long time to find a heating element that provided the purity and durability to stand up to frequent use. We tested out most of the wires used in the e-cig community and quickly found them to be unsuitable (many of them off-gas toxic fumes or release heavy metals). After more than a year of research, we finally found a non-toxic “super alloy" specially designed for high temperature applications, including rocket and jet engines.

There is a “stealth” mode capability, which can be useful at night, that hides the display. With the unit completely off, press both the up/down buttons at the same time. This will toggle the stealth mode.

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