How skilled is their staff? When you need customer service of a technical nature, you need it immediately, right? Find out the availability of their systems administrators. Send them a support ticket and see how fast they respond.

I've been using swisslayer.com to host my fergus dollar store website for a while now.
I initially picked them for their pricing and package options and I couldn't be happier with the service they provide.

I decided to give a try with cloudarion.com for 2 reasons:
1. the lowest prices
2. the best Support reviews (and the best reviews in general)
I can only hope that they won’t change their high level services, but to continue to increase their quality.

Excellent Web Host! Cloudarion.com have been the best provider I've run across.
They accept bitcoin payment which is a great plus for their team. They are professional in all the ways.
I have already recommended their hosting services to all my friends.

you could ask 1,000 people and the answers will be different. While you could have great experience with one host someone else could have had a bad one. Best thing to do is build a list of things you want and then research host based off that. Then look at the reviews and pick one. One thing I can say is always make your own backups and keep them local not on the server.