Driving Customer Satisfaction Without Busting the Budget

Webinar recording from
March 24, 2016

Effective and efficient IT service requires a balance between building a winning team and continuous efficiency improvement.

Join Paul Glen, Computerworld columnist and award winning author of "The Geek Leader's Handbook", to gain an understanding of how IT managers and staff can still have a focus on the customer whilst at the same time reducing the cost of inefficient collaboration.

View this on-demand webinar to learn:

The strategic soft skills necessary for great customer service

What innovative digital technologies drive more efficiencies

Practical steps to implement a balanced approach of skills and technologies