Download and installation issues

For complete installation instructions, see download, install, and import Google Apps Sync. If you aren't able to download Google Apps Sync, be sure you're using a Javascript-enabled browser. If you're still experiencing problems, see below for other possible solutions.

The most common reason why installations fail is because your version of Windows or Outlook doesn't meet the system requirements. Please review the system requirements, install any necessary updates, and try the installation again.

If users still can't create their profiles, also verify that you aren't using an authenticated proxy, which currently isn't supported by Google Apps Sync.

Additional tools:

Upload your logs to the Log Analyzer. This tool can quickly identify issues with Google Apps Sync. If it doesn't produce any results and you're still experiencing installation issues, submit a support case and include the 'MsiExec' folder from the 'Tracing' folder that contains the logs. These logs can be found in the following locations:

Assuming you meet the system requirements, installation takes only a few minutes.

After the installation is finished, data synchronization begins. If you are importing a lot of Exchange data to your Google Apps account, this initial synchronization can take up to 24 hours. You can, however, begin using Outlook immediately. Learn more.

This problem can be caused by having installed the Exchange Server management tools, which include an incompatible version of MAPI32.DLL. To remedy the problem, uninstall the Exchange Server management tools. If that doesn't solve the problem, run fixmapi.exe. When logging in to Outlook, I get the error "Cannot open your default e-mail folders. The information store could not be opened" This can happen after you change your Windows password. The problem is easy to fix: