Monthly Archives: January 2012

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Do you have a cell phone plan that limits the number of phone call minutes you can use every month? Are you always going over your minutes? Did you know that you can talk on your phone as long as you like, and never be charged a minute of usage? Since many smart phones are like little computers, you

Â You want to be a star performer and control the call, but what does call control mean?
Â
In days gone by, when I was an active member of the call center population, Â I remember being told â€ścontrol the call.â€ťÂ Â I also asked myself, "What does call control mean?" and "how do I do that!"Â

I found three additional voice mail mistakes that folks commonly make. Be sure to avoid these!
Failure to do research - Lazy sales reps leave lazy voice mails. Reps don't even have an inkling about the nature of the business conducted by the prospect he is leaving a message for. Do you research in

What is the importance of monthly meetings?
Communication is an essential tool for any company, group, and organization. It is the life line that ties individuals, departments and organizations together in one accord.Â Communication allows us to convey information that will direct the

We are hearing more and more about going green, the green movement, contributing to the green movement...
We all want our world to endure for our children, our grand children, our great grand children, and so on and so forth.
There are a great many ways to "go green", but one under-rated, unspoken,

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Toll free numbers are cheaper than ever and readily available, but should you use a toll free number for your business? You've actually just stumbled upon one of the great marketing debates of the 21st century, "Should I get a â€¦

Collecting donations from callers over the phone during a fundraiser is a big event, which is why you should consider a call center for pledge drives. Whether itâ€™s your annual pledge drive or holiday fundraiser for charity, having a call â€¦

Training customer service representatives well is imperative for success in a call center environment. Any successful call center program needs to have well-trained agents to ensure an aspect of great customer service. It's a good thing training a call center â€¦

Brian Gabriel

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Toll free numbers are cheaper than ever and readily available, but should you use a toll free number for your business? You've actually just stumbled upon one of the great marketing debates of the 21st century, "Should I get a â€¦

Collecting donations from callers over the phone during a fundraiser is a big event, which is why you should consider a call center for pledge drives. Whether itâ€™s your annual pledge drive or holiday fundraiser for charity, having a call â€¦

Training customer service representatives well is imperative for success in a call center environment. Any successful call center program needs to have well-trained agents to ensure an aspect of great customer service. It's a good thing training a call center â€¦