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Terrible, gross, horrible, unclean ! I am trying to get out of this reservation ,,,,,worst place I've ever seen. It's 11pm and I just checked in and am trying to move to another hotel Kaye and tired but I will not sleep on this flee infested bed !!! I'm not kidding most horrific hotel I've ever seen !

Worse place I ever stayed in I didn't wanna touch anything wasn't nice, staff where friendly but the place needs knocking down an startin again I'm glad I only stayed here a couple of days I put towels on the floor so didn't have to walk on carpet

DO NOT STAY HERE! If I could give this hotel less than one star I would. The rooms are NOT clean. We stayed in a room that had visible stains on the mattress, floor and walls. Even though the beds were labeled "clean" by housekeeping it was clear they weren't too clean by visible hair and dirt in the sheets...

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Helpful?

Thank Letitia P

Hoteli-GentNYC, Manager at Riff Chelsea, responded to this review

Bummer - we did not put our best foot forward. No excuses. This being said, your candor has led to numerous new standard operating procedures including an intense property maintainence program that allows us to address items like those you noted in your feedback BEFORE they become an issue. We sincerely apologize for not meeting your (or our) expectations and...

We travelled in a party of 6, 5 adults and one child. This hotel was perfect to accommodate all of us in one room together. The location is fantastic, 3 mins from Penn station and walkable to Times Square. However the cleanliness left a lot to be desired, resulting in me banning everyone from walking barefoot on the carpet!!! The...

The cheapest hotel in India is cleaner than that one. Runaway !!
When we arrived on the first day, there were hair on the bed, used napkin on the floor, sperm on the sheets. Lovely isn'it ?
The noise is horrible, night and day.
Just a shame to rent rooms like this.

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Thank Pierre2233

Hoteli-GentNYC, Manager at Riff Chelsea, responded to this review

Bummer - we did not put our best foot forward. No excuses. This being said, your candor has led to numerous new standard operating procedures including an intense property maintainence program that allows us to address items like those you noted in your feedback BEFORE they become an issue. We sincerely apologize for not meeting your (or our) expectations and...

5 days stay at riff.
Brilliant location 5mins walk from Penn station. Great cheap eats in Hell's Kitchen.
Hotel itself is OK. Rooms are small and basic and beds are OK. Bathrooms could do with abit of a clean up. Fix items that are broken, clean soap scum off the shower doors.

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Thank Kstar1990

Hoteli-GentNYC, Manager at Riff Chelsea, responded to this review

Bummer - we did not put our best foot forward. No excuses. This being said, your candor has led to numerous new standard operating procedures including an intense property maintainence program that allows us to address items like those you noted in your feedback BEFORE they become an issue. We sincerely apologize for not meeting your (or our) expectations and...

We found out when we arrived that we had to walk (with suitcases) up three flights of narrow stairs. When we got to the room we found the door handle and lock, duck taped to the door.
Inside the wallpaper was peeling off. The sink facet was not attached to anything.
There was no blankets on the bed or towels...

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Helpful?

Thank Lorene W

Hoteli-GentNYC, Manager at Riff Chelsea, responded to this review

Hello!
I am struggling to find a valid reservation to confirm that you have indeed stayed with us.
We would like to make this right. Can you please contact us at 212-244-7827 or email us at chelsea.riffhotel@gmail.com.
Thank you so much!

The location of the hotel is great - safe and central to all things Manhattan. This is certainly not a fancy hotel, very basic and a tiny room. My friend and I had a girl's weekend in NYC, and it suited our needs just fine. We shared a double bed with the bathroom in the hall.
Yes, the building seems...

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1Thank Rachel D

Hoteli-GentNYC, Manager at Riff Chelsea, responded to this review

Thanks for noticing our totally rad location! We heart you! See you soon!

I booked a single with en-suite, the hotel having both room en-suite and shared bathroom/toilet I thought I was paying for an "upgrade" having my won bathroom. My room was a the reception level, there was clearly work going on as it was super dusty and there was tools every, bathrooms being renovated...my window had view on the courtyard so...

We stayed at the hotel on the 13th of august 2016. staff were friendly and helpful. Room was clean and comfortable. Air conditioning was appreciated with the hot weather. fresh towels available as required and the TV in the room meant we could keep up to date with the Olympics. tea and coffee was complimentary in the morning. locating was...

Staying in Chelsea

Neighbourhood Profile

Chelsea

Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighbourhood life. The contemporary art scene is an integral part of the neighbourhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighbourhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.

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Also Known As:

Hotel Chelsea Star

Chelsea Star New York City

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