Service Plans

Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.

When it comes to maintaining and operating your mission-critical infrastructure, your primary concern is keeping it operating at maximum effiiciency and optimal performance. A Schneider Electric Critical Power and Cooling Services service plan, customized to your unique business needs, is the answer.

Choose an on site response time that best meets your business requirements and budget

Labor and travel expenses included

Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.

Experienced Certified Field Service Engineer

Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.

Parts included or available at a discount

Replacements parts & components are included or available at a discount. Please see the statement of work for service specifics.

EcoStruxure Asset Advisor

EcoStruxure Asset Advisor is a vendor-neutral affordable 24/7 remote troubleshooting service that provides peace of mind and fast issue resolution, enabled by community-based chat with the Schneider team or Service Bureau, by monitoring critical equipment insights and smart alarming directly to customer’s smartphone – proactively minimizing downtime. Instant access to live sensor data via the mobile app.

Environmental inspection

In order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.

Service Summary Report

Provides a detailed report of work performed including recommendations for service to ensure optimal performance

Technical support

Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.

Onsite diagnostics & repair

While on site our Certified Field Service Engineers will diagnose, repair and test the unit to ensure optimal performance.

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Sizing and run time calculators are based on Watt ratings. VA (Volt-Amp) ratings are also a common method for measuring power but provide less accurate results. On APC.COM, VA values are often shown for convienience and may be entered as input data. However, VA values are always translated into Watts. This translation is done using an approximation formula which assumes that low VA loads have a power factor of around 0.6 and high power loads have a power factor of nearly 1.0, which is representative of typical, (but not all) computing equipment. For highest precision, use Watt values where available.

The translator below shows how VA can be converted to Watts using the APC.COM formula: