Full-Time
Product Manager

Job Description

PRODUCT MANAGER

Logistics in Africa is broken! It’s super fragmented, informal and very costly, making it difficult for small business to trade in Africa. At Sendy, we are on a mission to solve this problem. We have built the first efficient shared logistics platform for Africa that will create new possibilities for small businesses and transporters.

We’re looking for someone product obsessed with experience working with agile product teams. Our Product Manager will be responsible for ensuring that products add value to users, and deliver a consistent experience for users. You’ll be working with other product teams and designers, collaborating with the engineering teams, as well as guiding the company’s product vision.

ABOUT THE ROLE

Obsess about the customer

Focus on customers, champion customers understand their needs and double up when they are delighted.

Provide ‘voice of the customer’ to cross-functional teams, such as engineering, operations, sales, marketing, growth, and support to grow customer retention (engagement, adoption, and expansion)

Continuously learn

Deep immersion in product analytics data in order to understand strengths and weaknesses of product and make recommendations for iteration.

Analyze and optimize the quality and efficiency of Sendy’s services.

Grow together

Work with the team to develop new product and feature ideas; refine and enhance existing features; and prioritize features for development according to business priorities

Collaborate with Engineering to develop architecture and specific development tasks

Coordinate with UX and marketing team to understand opportunities to drive product awareness and adoption

Develop product support documentation in conjunction with Customer Support

Work with 3rd parties on various types of collaboration and service integration.

Be open

Ensure transparent communication with all our partners, customers from terms and conditions to updates when things break.

Drive a culture of being transparent within your team and the rest of the Sendy team.

Communicate product mission and vision across the organization, collaborate with the engineering team and user design teams to develop detailed product roadmap.

Be flexible

Develop various ad-hoc models and product analyses to support key business decisions.

Be a Hustler and get your hands dirty and do the gritty work that comes along with the higher-level thinking.

Simplify processes

Aim to design and implement processes and procedures with simplicity in mind.

Your output is not only a pleasure for customers to use, but for other members of the team to read and understand easily.

ABOUT YOU

4+ years of product management or engineering experience.

Bachelor’s or Master’s degree in Computer Science, engineering/quantitative or related field

Extensive work with user-centered design processes, using data, analytics, and research to drive product insights and feature development.

You are a Hustler and have no problem getting your hands dirty and doing the gritty work that comes along with the higher-level thinking. You thrive in a fast-paced environment.

Problem-solver: analytical mind that can navigate obstacles on the fly in a logical and rational way. Engage in precise, data and details about the business.

You are an excellent and influential communicator and use data to reinforce your positions and decisions