(A customer drops his car off to do a trade-in, and will be meeting me later to finalize the paperwork. I go to his car to check the mileage, and find that it’s locked. I go back inside to get the keys.)

Me: “The guy’s car is locked. Did he happen to leave his keys with any of you?”

Coworker: “No, why don’t you try calling him?”

(I call the customer.)

Customer: “Hello?”

Me: “Hi, sir, we have your car here. I was trying to get in and it’s locked. Where did you put your keys?”

(I work as a receptionist at my local dealership answering the phones.)

Caller: “I need to have my car towed to your dealership. Do you have a service for that, or one that you can recommend?”

Me: “We do, but it’s expensive. Can you tell me more about the problem so we can try and help you before resorting to that?”

Caller: “Oh, sure! Well, I think my key remote is dead, so I can’t unlock my car. Because I can’t unlock it, I can’t get anywhere! This is my only car, and I rely on it. I need to get it unlocked as soon as possible.”

Me: “Ma’am, have you tried putting the key into the keyhole on the door?”