Dropping Paper Bill Statements Saves The ‘Green’ (Trees and Money)

By Missy Robson, Manager of Customer ServiceMichigan Country Lines, January 2017

More and more of our member-owners are looking for ways to save time and money, and be environmentally conscious. Look no further than our SmartHub service, online or through a free smart-device app!

With SmartHub, your account information is available 24 hours a day, year-round. You can see helpful graphs of your energy use, make payments, change your account details or report an outage. And, if you choose, you can tell us to stop sending you paper bills.

Going paperless is easy. You can view your bill online (it’s basically a PDF copy of your paper statement – actually the previous 18 months are available online) and even download a copy to save in your own records at home. You’ll get an email from us letting you know when your statement is ready for viewing.

Going paperless prevents the possibility of delayed or lost bills in the mail. It keeps paper out of your trash and, eventually, landfills. And it helps your cooperative control costs. Between paper and postage, sending a paper bill to 25,000 member-owners each month adds up! Controlling costs helps us keep your rates stable.

Make your life a little more convenient and do a nice thing for the environment. Check out SmartHub today, by clicking on My Account at the top of homeworks.org or downloading the free app. You’ll be amazed at all the information at your fingertips!

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Touchstone Energy® Cooperatives is a national network of electric cooperatives across 46 states that provides resources and leverages partnerships to help member cooperatives and their employees better engage and serve their members. By working together, Touchstone Energy® Cooperatives stand as a source of power and information to their 32 million member-owners every day.