To completely familiar and adhere with the hotel procedures, policies and Service Standards related to guest service.

To fully aware of Fire Safety procedures and evacuation plan.

To promote a helpful, caring and professional image to the guest and staff at all times.

Qualifications

Candidates should hold Diploma/Bachelor in Hospitality Management

Operations/customer service experience from relevant industry

2-5 years experience preferably in Guest relations or related role

Candidates should be well presentable and smart

Computer literate

Efficient and excellent communication skills

Proficiency ability in English and Swahili, knowledge of additional language is a plus/advantage.

Strong time management and problem solving skills

Ability to work in a fast environment.

Apply

Send your Cover Letter and detailed CV to apply@jobs.dumaworks.com marking the subject as “3002”, Your Full name & Phone number e.g. 3002 Barack Obama, +2547xxxxxxxx. If you don’t follow these instructions, your application will not go through.

Deadline for receiving applications: Thursday, 31 August 2017

N.B.* You will receive a confirmation email and an alert to take a basic screening test over SMS or online. The email with the test may not arrive immediately. Please be patient. The email/SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test.

If you apply and don’t meet these minimum qualifications, we won’t be able to forward your application to the employer.

Related

Job Summary:

Job Title

Job Category

Job Type

Company / Organization

Approx. Salary

Job Opening Date

Job Expiry Date

Job Details

Duma Works is recruiting for a guest relations officer position for our client; a leading hospitality management company based in Tanzania.

Responsibilities

Interrelate with other departments to ensure efficient services and comfort .