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4OVER.COM-LOCAL PICK UP AND DELIVERY GUIDELINES

Effective: November 29, 2011

We reserve the right to update and revise these Pick-Up and Local Delivery Guidelines
without prior notice to reflect changes in our policies, services and/or in response to our
customers' feedback. When we do make changes we will revise the "effective date" at the
top of this page. Please make sure that you review this page frequently; anytime you place
an order or otherwise use the 4over website the most current Pick-Up and Local Delivery
Guidelines will apply.

Pick –Up.

When you place an order, if pick-up is an available option for the product, you will be able
to choose pick-up from within the shipping options you are offered. If you choose this
option, the product will be available for pick up when the status of the order (on our website)
changes to O.K. for Pick-Up and/or we you send an email advising you the order is available
for pick-up. Our pick-up hours are Monday through Friday from 8:30 a.m. to 4:00 p.m.
(local time of the relevant facility).

If you choose the pick-up option please be prepared to provide a copy of your order
confirmation as well as a personal I.D. For your protection, we must reserve the right
to refuse to turn over any product to anyone who cannot provide a copy of the order
confirmation and/or adequate identification. PLEASE NOTE: Unless you make suitable
arrangements with us in advance, we will not permit your customer to pick up your
order.

Pick-up orders will be held for no more than thirty (30) days after the order status changes to
O.K. for Pick-Up. An order not picked-up within 30 days is subject to disposal. 4over will
not provide a credit or refund for orders that are disposed of because they were not picked up
within 30 days.

Local Delivery.

Limited local delivery is offered at each of our locations FREE of charge. At the time you
place an order, if local delivery is available, you will be able to choose it from within the
shipping options you are offered. Not all addresses within a delivery zone will be eligible for
free delivery, and we reserve the right to refuse to provide free delivery services to anyone.

Although our delivery trucks operate Monday through Friday, depending on the 4over
location and/or the zip code where you are located, delivery may only be scheduled and
available on certain days of the week, e.g., Monday, Wednesday and Friday.

If you choose the free local delivery option, then the estimated delivery date will be the
next scheduled delivery day within your delivery zone after the order status on our website
changes to “out for local delivery,” or its equivalent. For example, if the status changes to
pending local delivery on a Tuesday and the next scheduled delivery date for your zip code
or area is Friday, the order will not be delivered until at least Friday.

We cannot guaranty delivery on any particular day. Even if the delivery date for your zip
code or area indicates delivery on a specific day, circumstance may delay actual delivery
until the next day or later. Also, because delivery schedules will vary, we cannot guaranty
delivery at any given time during the day. A delivery may be made at any time between 8:00
a.m. and 5:00 p.m.

Safety and scheduling issues mean that we restrict the free delivery service to the ground
floor/ lobby of multiple story buildings. In addition, delivery will not be attempted if our
drivers are not able to safely park their vehicles. In the event that 4over is not able to
deliver your order, we will make a second attempt on the next scheduled delivery day for
the delivery zone. After two failed delivery attempts, the job will be changed to pick-up.
(You have the option of completing a drop off waiver form that will permit us to leave your
order if nobody is available to accept delivery. We will not leave an order without written
authorization.)

4over is not responsible for any problems that are the result of delayed delivery or delivery
failure (e.g. loss of business or customer). If you need to have your order by a specific time,
we strongly recommend that you plan accordingly: choose the appropriate turnaround time
and either elect to pick up the order or select the appropriate UPS overnight delivery option
that can meet your schedule. PLEASE NOTE: local delivery is not available for drop
shipping to your customer; we only deliver to your location.

We reserve the right to withdraw, or change the terms of pick-up and/or local delivery
(including changing the eligible delivery zones) at any location without prior notice.