What is the return policy on Urban Mattress products?

We want you to be 100% satisfied with your mattress and we also know that it can sometimes take a few tries to find the perfect fit. With our 100-night sleep trial, if you aren’t completely thrilled with your mattress, we’ll work with you to find a different bed that works for you. If you purchased in one of our retail locations, we're pleased to offer one free comfort exchange. Your exchange can be initiated beginning 30 days, but no more than 105 days, after your mattress arrives. To be eligible for an exchange, the bed must be unsoiled and free from damage. (For in-store comfort exchanges, the price difference will be refunded or paid for according to the difference in value of your original mattress and your new mattress purchased. If you request a comfort exchange before the 30-day period, a fee of 20% of the value of the returned mattress will be assessed as a restocking fee.)

For Urban Mattress pillows and other Urban Mattress accessories, we offer a full refund within 30 days of purchase. (For in-store purchases, the items must be unopened and unused.)