First delivery the cherry bush was broken, but was replaced promptly with no problem.

Review Submitted: 13/08/2018 - 08:51:55

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Fragrant Lavender Collection

Service:

Would not recommend blooming direct.

Product:

I ordered 3 trays of 20 Lavender.

1 tray was already perished on arrival and did not last a week.

Would not RECOMMEND BLOOMING DIRECT.

YouGarden Comments

That's so disappointing to hear as we pride ourselves on the quality of our plants and also our guarantees for those rare occasions when it doesn't quite go right first time. We would have liked to have been able to help before you placed your review but I can't see you'd let us know that there was a problem. Please do email our team at cs@yougarden.com if you'd like us to address this - many thanks and we're so sorry for what happened.

Emma
Customer Service Executive

Review Submitted: 10/08/2018 - 05:32:23

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Hardy Perennial Plant Lucky Dip

Service:

prompt handling of order

Product:

good range of plants

Review Submitted: 09/08/2018 - 20:42:19

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Pair of Italian Cypress Trees Cupressus sempervirens

Service:

Arrived very quickly, good service will definitely use Blooming Direct again

Product:

Arrived exactly as described I'm very please they look great either side of my front porch and make a very nice finish to the front of my house.

Review Submitted: 09/08/2018 - 07:35:46

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Acer palmatum Atropurpureum 3L

I was very disappointed with the first delivery of plants I ordered, but the replacement ones where better which begs the question why did you send the poor one first? I would like to say I did not expect to have to complain so much to get a replacement, but you did replace the whole order which was generous of you, which is why I gave a good rating not poor.

Review Submitted: 09/08/2018 - 06:01:34

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Musella lasiocarpa - Hardy Golden Lotus banana

Service:

The deliver was fast and customer service was brilliant

Product:

I ordered 2, one was in great condition, the other wasn’t and that was dealt with very quickly and customer service was excellent

Review Submitted: 08/08/2018 - 07:07:04

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Pair of Italian Cypress Trees Cupressus sempervirens

Service:

Ordered Cypress trees. Good product so re-ordered more. One item had not travelled well so was immediately replaced without delay. Excellent service.

Excellent service. Plants arrived on time and in good condition. Would recommend.

Review Submitted: 06/08/2018 - 10:53:11

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New! Cherry Bush 'Porthos'

Service:

Prompt and efficient service

Product:

Plant in very good condition on arrival

Review Submitted: 03/08/2018 - 12:50:02

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Ornamental Grasses collection

Service:

Packaging was excellent.

Product:

As above.

Review Submitted: 02/08/2018 - 07:23:09

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Pair Of Pre-Planted Designer Mix Hanging Baskets

Ok

Review Submitted: 02/08/2018 - 12:05:01

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Bottlebrush Plant Callistemon citrinus

Service:

The plant was well packaged

Product:

I have planted the plant could you please tell me when it should start showing it’s flowers.

Review Submitted: 31/07/2018 - 23:29:37

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Hardy Japanese Anemone Collection

Service:

High quality plants which were very well packaged

Product:

Strong plants

Review Submitted: 01/08/2018 - 06:52:11

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English Lavender 'Munstead'

Service:

Quick delivery. Good packaging so plants were well protected.

Product:

Good size when delivered to plant straight in the garden.

Review Submitted: 01/08/2018 - 18:36:35

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Phoenix canariensis - Canary Island Date Palms

Service:

Great service

Product:

Great service

Review Submitted: 01/08/2018 - 12:31:00

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Musella lasiocarpa - Hardy Golden Lotus banana

Service:

Easy ordering, quick delivery.

Product:

Plant in perfect condition

Review Submitted: 01/08/2018 - 06:06:29

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Musella lasiocarpa - Hardy Golden Lotus banana

Excellent service, great packaging and very good quality plants.

Review Submitted: 01/08/2018 - 05:58:41

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Cotinus coggygria 'Royal Purple' - Smoke Bush

Plants arrived well packed and healthy

Review Submitted: 01/08/2018 - 06:35:55

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English Lavender 'Munstead'

Service:

Service good

Product:

11 of the 12 plug plants were very good but one was poor and has since died.

Review Submitted: 01/08/2018 - 21:55:02

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Complete Hardy Fuchsia Collection

Service:

Blooming Direct could not have been better excellent company to order plants from highly recommended

Product:

The Hardy Fushia have revived nicely after an extra length off time spent in transit caused by the incompetence off Yodel, the driver stated that he had run out off delivery time @ 15:45pm on a very hot Monday afternoon, the plants were taken back to the depot in N.Ireland for delivery on the Tuesday when it was after 15:00hrs before they were delivered to my door, this experience off Yodel’s delivery service has left me to say that Blooming Direct should dump Yodel & look a courier that will guarantee delivery with the specified time frame.

Review Submitted: 01/08/2018 - 08:38:38

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Musella lasiocarpa - Hardy Golden Lotus banana

very good servicewith plants in good condition.

Review Submitted: 01/08/2018 - 12:48:58

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Old English Shrub Rose Pink

Service:

Very efficient service

Product:

Very good quality rose and delivery came within a few days of ordering.

Review Submitted: 01/08/2018 - 11:43:57

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English Lavender 'Munstead'

My order of Munstead lavender was originally posted by Royal Mail so it was mostly yellow when it arrived after 5 days in very hot temperatures. I called and received a replacement batch of plugs at no charge which was very good however I did not receive munstead but mixed lavender. I would have called again but have been so busy. Munstead has a low growing habit and I specifically wanted this for my garden but now the original plugs are mostly dead and the mixed lavendar I have is an unknown quantity. I do not think i will be using Blooming Direct again.

YouGarden Comments

Thank you for your feedback - on checking your account I'm pleased to confirm that the replacement lavender is the same as the original.

Chris
Customer Service Executive

Review Submitted: 31/07/2018 - 10:07:37

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Pack of 12 Spare Easy Fill Hanging Basket Gates

Excellent delivery service

Review Submitted: 30/07/2018 - 20:29:44

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Musella lasiocarpa - Hardy Golden Lotus banana

Service:

Received promptly

Product:

Plant in good condition, took a week to see new growth!

Review Submitted: 30/07/2018 - 08:05:34

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Fragrant Lavender Collection

Service:

Plants arrived quickly and in good condition

Product:

Plants in good condition and growing well

Review Submitted: 30/07/2018 - 15:42:55

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Pair of Italian Cypress Trees Cupressus sempervirens

Service:

God efficient transaction

Product:

Plants arrived swiftly in very good condition

Review Submitted: 30/07/2018 - 05:22:23

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Repeat Flowering Clematis Collection

Service:

Good packing and quick delivery, the only part I'm happy with. Still in doubt with quality of their goods. Unless customer satisfaction is met, I can't say that they're good enough just yet!

Product:

Young plants didn't look like at its best when arrived, potted them on and still waiting for sign of recovery! Trying to be patient before I give them a call!

YouGarden Comments

Thank you for trialling the plants - I'm sorry to hear of your concerns. Please keep us updated on their progress accordingly.

Chris
Customer Service Executive

Review Submitted: 29/07/2018 - 13:33:31

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New! Cherry Bush 'Porthos'

Service:

Prompt and efficient delivery. Product well packed and arrived in excellent condition

Product:

Have not tried this type of fruit tree before so am looking forward to experimenting with it in the 2018/2019 season

Review Submitted: 27/07/2018 - 13:20:42

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New! Cherry Bush 'Porthos'

Service:

Product arrived the next day.

Product:

They look very healthy and excellent quality.

Review Submitted: 27/07/2018 - 14:30:30

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New! Cherry Bush 'Porthos'

Service:

Plants arrived quickly and in very good condition, which is better than many other companies I have ordered from.

Product:

Arrived in good condition and is a tall healthy plant.

Review Submitted: 27/07/2018 - 10:02:09

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New! Cherry Bush 'Porthos'

Service:

No problems with ordering and the plants arrived well-packaged.

Product:

Appears to be very healthy!

Review Submitted: 27/07/2018 - 09:04:18

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New! Cherry Bush 'Porthos'

Service:

So well packaged. I was really impressed with the whole experience. So off the best plants I've ever bought online.

Product:

A very healthy plant. I've potted it up into a larger pot until I'm 100% sure where in my new garden it will finally be placed