I've used this equipment (maybe a little earlier version) for 7 years and it has been relatively low maintenance. Only a handful of problems over these years. Lately, it is jamming more, starting to chew up fed documents, or the feeder picks up more than one page at a time, but I think I'll replace it with the same model because it is pretty fast and easy to use. I figure 7 years of useful life with pretty much zero maintenance is a fair investment.

The product is finicky at best. The flatbed always work perfectly, but the feeder is shoddy. Sometimes the feeder works sometimes it jams for no apparent reason (even if I feed it flat blank paper it jams). There has to be something more reliable.

Quality and functionality of scanner products need improvement. We must use HP scanners because of compatability/warranty issues with our software- the fact is that currently we would use another brand if we could due to those 2 issues. That being said, it works well overall and the images are very good...but you must be careful how you work with it. A "high maintenance" item that requires a bit of babysitting (draw any stereotypical analogy you want to from that...it fits!)