We don’t see any issues with the latest releases but I see that your access has expired in 2017. Please renew your access to updates for the plugins and the upgrade will work. We have a really awesome update just out!

What is the latest release version number? You guys really need to be publishing a changelog to the documentation or support pages, and at the very least start including the version number on the product pages. This is practically mandatory on even free products, to not have it on a paid item like this is absurd.

The export will not display anything in the new window but generate a file that is downloaded. Please check your downloads folder where you should see the file generated. For additional info see Totals in the documentation page. If you need further help, please make sure to post a request in the premium support forum here: Affiliates Pro.

If they already have an account, they need to log in and can then sign up as affiliates, too. You can’t create an account with an existing email address – this is not specific to the Affiliates system but restricted by WordPress itself. You can see more on setting the registration up for the system on http://docs.itthinx.com/document/affiliates-pro/setup/settings/registration/ – if you use the generated affiliate area page, it will already contain the content that follows this logic.

Hi. you need me that user can register and have his ACCOUNT where he can select the publisher and put on his page, and on the other hand, the user can put the banner he wants to promote. what plugins should I buy

Hi.
I want to buy Affiliates Pro for WooCommerce ( now I am use Affiliates WooCommerce Integration Light.).
Before it I have 2 questions:
1) Now I use “Default referral status: pending”, and I should manually check every referral check for payment and change status. Its waste my time. Is the Affiliates Pro can do it automatic (if payments ok, then status= Accepted)?
2) Price for Affiliates Pro – its one time payment or every year billing?

Regarding #2, no it would not downgrade. You could continue using the advanced integration, but you would not have access to premium support or updates though. I’d just recommend to keep your system updated given that with a running affiliate program, it should be paying for itself.

Hi Team,
Please check if you have installed the Itthinx Updates plugin, and the service key set.
I have sent you an email.
Remember that you have premium support throw the forums.
Kind Regards,
Antonio B.

Hi there
I have Affiliates Pro on our website.
Is it possible to delay affiliate pay time? We have a 30 day money-back guarantee on our products. Normally we pay our affiliates in bulk on a set date once a month. However, if we have paid out affiliate commission and the customer requests a refund after this payment – we are out of pocket. Do you have any suggestions on how we can deal with this? Someone mentioned only paying 80% and holding back 20% of the commission for the following month. Please let me know if this is possible with Affiliates Pro or whether you have any other suggestions.
Thanks!
Melissa

I would recommend to make affiliate payments after a prudential timeframe according to your refund policy. If you grant refunds up to 30 days after purchase, you could apply an affiliate payment schedule that will leave enough time for any potential refunds to be taken into account. For example, pay accumulated affiliate totals up to the end of August not before the end of September. You can handle this easily with Affiliates Pro by requesting accumulated totals up to a certain date – see http://docs.itthinx.com/document/affiliates-pro/totals/ for details on managing totals please.

Hi Adrian,
The plugin uses clean css, so you can customize this according to your theme.
If you give me an url, I can try to help you.
Please use the forum for support questions.
Kind Regards,
Antonio B.

Thanks,
Really I can see your affiliate-area correctly ( http://tinyimg.io/i/jztrDwG.png , http://tinyimg.io/i/Sfpmrli.png )
If you want to edit this, you can edit the page and set the shortcodes in div, tabs, … if you are using for example Visual Composer. But really you don’t need to change the css.
Kind Regards,
Antonio B.

The Login form and the affiliate information (within the affiliate area) looks good. However, the reporting part looks really scrambled (i am reffering to this part: http://tinyimg.io/i/aePeP3F.png). Is there a way to make this look nicer? Thankyou!

A quick presales question. I see you have an integration between Affiliates Pro and Events Manager. Can I specify for each event if it will generate a commission and which type of commission (flat fee, percentage) that is? I don’t want my affliates to gain a commission for each event, only for specific events.

Hello, please advise me on your products. I need the following functionality for the mlm site:
1) We are going to sell goods to customers registered on the site. So there is needed the opportunity to order goods for users.
2) They buy it and sell them. After selling they note on the website that they have sold the goods.
3) Then we pay everyone who sold a product % of product cost (everyday). Preferably automatically at the same time.
4) In the admin panel can be seen when, who, and how many were granted money and the final balance of the user.
Is it possible to do with your product?
Thank you for answer,
Pavel.

Hi Pavel,
If every product is associated to an user, then you could use the Affiliates Products plugin (you need Affiliates Pro). So when the productA is sold, and this is associated to the affiliateA, then affiliateA gets a commissions.
Remember that the Affiliates plugin doesn’t process the payment, you can export the referrals (commissions) to a Paypal mass payment file that you can use.
Kind Regards,
Antonio B.

Quick question: if a buyer clicked on an affiliate link but eventually doesn’t purchase online but calls through to place the order is there a way that we can track and still attribute the sale to the relevant affiliate? Also is there a way that we can integrate Affiliates Pro with sendloop?

Hi Cris,
You could:
1.- Create the referral (commission) manually from Affiliates->Referrals.
2.- Or, if you visit the affiliate’s link before creating the order, then the commission is added to the affiliate. (you can get the affiliate’s link from Affiliates->Manage Affiliates).
Kind Regards,
Antonio B.

Why affiliates don’t remove the commission if an order is not paid or is on hold? O have to go through each of the sales of each user that is supposed to be paid, and remove manually the commissions which are from on hold or canceled orders, really not viable.

Hi Loja,
with the Affiliates Pro plugin and the Affiliates Woocommerce Integration Pro (included in Affiliates Pro) you can synchronize the referral status with the order status (in Affiliates->Woocommerce Integration section you can enable this).
Kind Regards,
Antonio B.

Hi there,
With the dizzying array of plugins available on this site, I’m starting to get confused about what I need. Here’s what I’d like to do:
1) Use Affiliates with Woocommerce
2) Have new customers be signed up automatically as Affiliates
3) Have a welcome email explaining the affiliate program be sent after a week or so

Is all of this included in Affiliates Pro already?
Does Woocommerce Integration Light do this?
What other plugins may I need to achieve this?
Is there a welcome email that is sent?
Is there a way to edit this email?

Hi,
1.- With Affiliates Pro you have included the Woocommerce IUntegration Pro.
2.- You need the Affiliates Users addon (don’t included in Affiliates Pro).
3.- With Affiliates Pro you can configure a welcome email when a new affiliate is joined (this email is sent at the moment).
Kind Regards,
Antonio B.

Hi. Do you guys offer any solution which would allow an affiliate to:
1. view the orders associated with their account and
2. create and print an invoice to their customers stating the main company name as well as the affiliate’s details?
Many thanks,
Matt

I am thinking Pro, although, I am not sure as to which add-on is necessary and wanted to confirm.

We sell to retail customers, would like for them to register as an Affiliate and have tailored made compensation for them such as a product or coupon for them referring 3 or more people.

We have Affiliates who would represent Wholesale Clients where they would receive percentage commission on any purchase by the Wholesale Client and thought Affiliate Permanent would be perfect to ascribe to the Wholesale Account as to not miss any commission that is earned.

I did not see in the videos anyway to modify the Affiliate Registration form for our Representatives that have to submit specific information, is that possible?

Can we have two forms, one for Retail Customers and one for Representatives with information relative to each requirement?

If we buy Affiliate Pro can we upgrade to Affiliate Enterprise or is that an upgrade and not an additional full purchase?

Hope you can get back to us soon we would like to purchase tonight…thanks.

Hi Thomas,
You can upgrade from Pro to Enterprise when you want. In your downloads page you will have a coupon with a discount (pro2enterprise)
If you need to have different commissions per affiliates, you can set this attribute affiliate per affiliate, or you can use the Affiliates Group plugin.
With the plugin you can set different rates, but you can not set the minimum of 3 people. To do it, you need to create your own custom method using the Affiliates API.
Kind Regards,
Antonio B.

Hello Antonio, I had like you help me set up my woocommerce company.
However, I will need some modifications. Please send me a mail on speak2melvin@gmail.com ….I will explain better on the modifications. Thanks, as I anticipate your reply

Hi…just a quick question please. We are using Affiliates and Affiliates WooCommerce Integration Light and everything is working great. We’d like to include a line on the order receipt emails that are emailed to us and that are generated by WooCommerce if the order was from an affiliate or not and who the affiliate was. Is this possible with any of your Affiliate versions?

Hi Todd,
The Affiliates Pro version includes Notifications. The plugin doesn’t add this line, but you will have the option to receive an email when a new commission (referral) is generated.
Kind regards,
Antonio B.

Latest version of the free and the pro are compatible with woocommerce version 2.1.12? I haven’t yet managed to update, which we are in the process, and I haven’t updated affiliates because I’m afraid it won’t work anymore.

It would be nice if there was some graphics and statistics so that the affiliate could see hits, visits and refferals day by day, month-a-month, etc…

Hi Roberto Carlos,
Really the Woocommerce 2.1.12 version is too old, I can not assure you that work 100%. I recommend that you update WooCommerce.
Relating to the graphics, in the Enterprise version you have available the [affiliates_affiliate_graph] shortcode.
Kind Regards,
Antonio B.

I use woocommerce afilliates free plugin and I have the following issues:
– Referrals are as accepted even if the payment is no tmade (order stays as cancelled or pending). SO I need to check every single order.
– Order number in the refferrel is using the post number and not the otder number
– Can I update to the affiliates Pro directly? Will I loose data and configuration?
– How can I close all referrals for a single affiliate? (eg: just paid him)

Hi Roberto Carlos,
With the Pro version:
– Your referrals status will be synchronized by state orders.
– You can update and your data will not be deleted (be sure that you have NOT selected the ‘Delete all plugin data on deactivation’ option in Affiliates->Settings)
– You can close referrals from the Totals section.
In both versions (light & Pro), the order number is the post id.
Kind Regards,
Antonio B.

Hi Kay,
I assume that you are using the Woocommerce Integration.
– Referrals are created based on the order currency. Remember that Affiliates doesn’t process the payments.
– You can set custom rates por products and per affiliates. When you edit a product, you can set its custom rate, but not a custom rate for each affiliate in this product.
– Yes, this works with subscriptions.You can set a limit.
– The new rate should be applied.
– Yes, you can set the cookie timeout.
– If you want lifetime affiliates, you need Affiliates Permanent.
Kind Regards,
Antonio B.

Hi Ben,
Yes, the plugin uses cookies to remember the visit. You can configure the cookie timeout, and the user can close the browser and return to purchase later if he uses the same browser inside the timeout.
If you need permanent associations, we have available the Affiliates Permanent extension.
Kind Regards,
Antonio B.

Hi Simon,
Yes, the recognition system is based on cookies. If you don’t want to use the cookies, you can use the woocommerce coupons: the affiliates can share their coupons, so when an user uses the coupon, then the affiliate gets a referral.
Please have a look at the coupons documentation page section.
Kind Regards,
Antonio B.

Where can i change the FROM email adress? When a Affiliate Partner recieves email telling him, he had made new earning with us, the sender is wordpress@mydomain.net which does not bother me so much but the Email Header is “WordPress” … i need to change it to semething they will recognise. Like name of the affiliate program.

Good Morning,
I wonder why the reference confirmed the sale is not being automatically filled in the field as below. This question has given us enough rework open all the application for orders to copy the data from the reference for generation of reports.

New users will pay a monthly subscription of $10.
They also have the option of upgrading to a reseller for a one time payment of $50.
(Purchasing Reseller unlocks the Affiliates Pro Affiliate signup page)

Once they have upgraded to reseller status, they can earn 100% commissions ($50) on all new resellers they refer.
They do not get paid on any monthly subscriptions.

I cant figure out how I can configure Affiliates Pro to do this.
Can it be done?

Hi
I want to know how can this plugin help me in tracking sales from my website (woo commerce enabled)
I want affiliates to have a dashboard on the site where they can see their commission growing.
Let me know if this can help.?
thanks

Yes, unless you are running an extension which is not compatible. I would recommend to first try out the free version Affiliates to make sure everything works as expected and then decide on using Pro. What are you using to support multiple currencies?

Yes, the German translation is included and although the generated affiliate area is in English, you can simply adjust the text and use a German version to your liking, the affiliate area is a normal WordPress page and you can customize it or add additional pages. See also Pages in the documentation for more info on that.

Sorry but the generated page only has a short code ([affiliates_dashboard]), there’s no text to translate into German, or am I missing something?
I didn’t find text in those template files either. So where is it and how can we adjust it to display the partner area in German?

The plugin is already fully translated into German, anyhow, the translation templates are found in lib/core/languages lib/ext/languages (specific translations for Affiliates Pro) and lib/eext/languages (specific translations for Affiliates Enterprise) where they can be customized as desired. The translations are found there and the .pot templates can be used with a tool such as Poedit to derive additional or customize the existing translations.

For formal German using “Sie”, you just need to copy affiliates-de_DE.po to affiliates-de_DE_formal.po and affiliates-de_DE.mo to affiliates-de_DE_formal.po in the folders I’ve indicated before and you will have the translations instantly.

Just to make it very clear for anyone looking for how this is done, with the plain Affiliates plugin, assuming standard WordPress folders, the only language files that would need to be copied are those in wp-content/plugins/affiliates/lib/core/languages.

With Affiliates Pro it would be wp-content/plugins/affiliates-pro/lib/core/languagesandwp-content/plugins/affiliates-pro/lib/ext/languages.

With Affiliates Enterprise it would be wp-content/plugins/affiliates-enterprise/lib/core/languagesandwp-content/plugins/affiliates-enterprise/lib/ext/languagesandwp-content/plugins/affiliates-enterprise/lib/eext/languages.

Hello. I have affiliates enterprise, woocommerce, and several extensions. What would you guys charge for some custom development. I have tiers set up and would like for affiliates to unlock tiers after achieving certain things. For example, certain number of sign ups, i have points and rewards for woocommerce, would be nice to unlock a tier after achieving a certain amount of points, or certain amount of subscriptions etc… could you get back to me whenever you have time.

If I have multiple products, is it possible to have an affiliate program for only one of the products and not the others? For example, I sell product A, B & C through my website. I want to pay a 15% commission only for the sale of product A. If an affiliate send a person to my website through the affiliate link, and the person buys products B & C but NOT A, then the affiliate will not get a commission.

Hi Sergey,
with the Woocommerce Integration (available in Affiliates Pro/Enterprise) you can set different commissions per products. So you can set 0 to products B and C.
Enable the option in Affiliates->Woocommerce Integration and set the default rate. Then in the products B and C if you set 0 as commissions then the product is excluded for it.
Kind regards,
Antonio B.

See my comment on this topic please where a solution for that is outlined. Affiliates Enterprise supports campaigns and provides stats for those, too. Also you can try the free version where you can see the visit and hit stats which are available.

Hi! I wondering if is possible setting the commissions like this: If the purchase’s total without shipping is greater than $1000, the commission would be 10%, otherwise (if the purchase’s total is $1000 or less) the commission would be 15%. And, for specific affiliates, increase the percentage (for example, 15% and 20%, again, depending of the purchase’s total).

Hello…
i would like to know, is it normal for free account not to have ‘Optional’ tab on Affiliate installed plugin? And also not able to fix the referral commission rate? And by default, how much is referral commision is?
Thank you for your help.

Hi Luna,
sorry I don’t know what is the ‘Optional’ tab. You can set the registration commission rate in Affiliates->User Registration. You need install an integration to generate commission for example when a Woocommerce order is created, having then the corresponding submenu.
Regards,
Antonio B.

Hello Antonio,
Thanks for your reply.
I tried your Affiliates->User Registration and installed integration plugin : EDD and WP Affiliate Integration. I have it fixed, no drop down to choose as in the video. What i have is flat amount for new user? or new customer? It says :- “When an affiliate refers a new user, a referral is recorded, granting the affiliate this amount in the chosen currency.”
The tab is “Options” not “Optional” (sorry my bad :-)) as in the video link: http://www.itthinx.com/plugins/affiliates-pro/videos/
by the side tabs in admin, I saw in the video under setting a default referral rate, Affiliates, Manage Affiliates, Visits & Referrals, Referrals, Options and settings. While what i have is, Affiliates, Manage affiliates, Visits & Referrals, Affiliates & Referrals, Referrals, Total, Settings, User Registration, Add-Ons.
Under setting i don’t have:-default referral amount calculation. Which the drop options with Referral rate. I would like to have this.
Please advice how to get it.
I am using Easy Digital Download.
I have EDD Paypal adaptive payment- if it is useful or not? Although, i didn’t install yet.
P/S: If it is too complicated, is it possible to share with me a link of videos or anything i would be very happy.
Thank you for your help.
Luna

Hi Luna,
the video is not based in the last version, it’s because the Options submenu doesn’t exist.
Sorry, but the integration with Easy Digital Downloads is no longer supported. If you are using the github version, the commission is set in Affiliates->Settings:Commissions.
Regards

HI Alex,
not quite. The affiliate has a custom link to share, and you can set a fixed amount as commission when the user makes an order. But by default the commissions are generated not only for the first order and no minimum per order.
Using the Affiliates Pro API you can create your own custom solution to set commissions only for the first time with a minimun.
Regards,
Antonio B.

Hi Daniela,
in Affiliates->Notifications you can customize the emails relating to the affiliates system.
If you need customize your wordpress emails, you can use for example WP Better Emails plugin.
Regards,
Antonio B.

I am trying to order Affiliates Pro, which says it is on sale for $49. When I add to my cart, it rings up for $59. Am I not eligible for the sale or is there something wrong with the checkout? Please advise.

Hi.. I’m looking for a simple affiliate program to run with my website I already have…. Is this possible? Forgive me if this sounds stupid… I am very new to all this and don’t know much about linking affiliate to existing sites or do I have to have a new one to work with affiliate programs

Hi Gwen,
When do you want to generate commissions ?
– When a new user is registered after he visits the affiliate’s link.
– And/or when a customer buy something after he visits the affiliate’s link.
Kind Regards,
Antonio B.