This is interesting had my radio replaced last month by Cadillac in temple Texas and they didn't program the steering wheel controls and still doesn't play CDs and every other dealer closer said we can't do it for free cause our techs gotta get paid. Interesting how these gm dealers don't honor the service as it was at a certified dealer. So guess I have to make the 90 mile round trip. The Chevy dealer said we don't work on Cadillac this is also interesting as they use to do all my work.

07-16-13, 03:45 PM

1BadCadSTS

Re: gm dealer doesnt honor other gm dealer repairs under warranty

Thats correct

Why would they fix another mistake that the other dealer made. They have no obligations to fix other dealers failures only the cars.

07-16-13, 03:52 PM

optional

Re: gm dealer doesnt honor other gm dealer repairs under warranty

Yes that sucks. Having worked at a dealership for years, I can tell you that when one dealership does work under warranty and there is a problem soon after, it has to go back to the original dealer as the second dealer wont get paid to fix it from warranty. Unless....... You call GM customer service and explain that you live far and will cost you to travel back their etc........ They will allow the dealer closer to you to fix it under warranty. Squeaky wheel gets the grease. Customer is always right. Kinda why I don't work there any longer lol.

07-16-13, 05:41 PM

repnatl

Lol true I'll keep my gas receipt and take that off whatever extra charge they usually throw on. I don't pay anything extra at Chevy but at Cadillac their labor rates are higher oh joy.