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StepChange Debt Charity response to new rules on bailiffs

25 January, 2013

StepChange Debt Charity is concerned that government measures on bailiffs announced today (January 25) by the Ministry of Justice do not go far enough to protect people from aggressive enforcement practices.

The charity is particularly concerned that the measures do not provide for an effective complaints procedure, a straightforward way of stopping action by enforcement agents or effective oversight of bailiff conduct. StepChange Debt Charity recommends:

Independent regulation to ensure proactive monitoring of bailiff conduct and control of unfair practices

An independent dispute resolution process to make sure complaints about bailiffs are fairly heard

A clear way to stop unnecessary bailiff action for someone making every effort to pay off their debts

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