According to the Bureau of Statistics and Labor, one out of every three employees will voluntarily separate from their current job and go work somewhere else in 2020. The 2019 Retention Report by The Work Institute suggests that of those who have voluntarily separated, 75 percent could have been prevented.

To remain at the forefront of the collections industry, companies must not only retain their highest-performing employees, but also keep them motivated. Executives who have embraced gamification technology and strategies for workforce engagement have reported staggering results.