Prestige told us they had “a very successful and busy Mother’s Day period with lots of happy Mothers” and denied being “inundated with complaints”.

Michael, a spokesman for the company, said: “Some roses have protective darker guard petals that are a natural characteristic of the rose to protect it from bruising.

“We do advise customers to remove these once placed in the vase.
“We offered Sunday delivery not as premium and only charged £5.80 standard and at no point have we charged £10 for delivery.

“The petals had most certainly not been eaten by ants.

“These products are chemically treated so that no bug can ever come into contact with the product.

“These are cut fresh and sent to us daily, dispatched the very next day direct from the Dutch growers.”

He added: “If for whatever reason a customer has received a less than satisfactory bouquet through human error we will always refund the bouquet and or offer to resend an upgraded bouquet, our customer satisfaction is paramount.”

Emily wasn’t the only unimpressed consumer on Mother’s Day either.

Disappointed sons and daughters hit out after their loves ones were sent dying bouquets, cards intended for other people or, in some cases, nothing at all.

Moonpig, Interflora and Bunches were among the other firms criticised for “ruining” Mothering Sunday yesterday.

People took to social media to share pictures of how the bouquet they had bought online looked compared with the “reality” of what arrived.

Some said theirs arrived in “soggy bashed boxes” with “shredded blooms” while others ordered personalised cards or mugs – only to receive items with other people’s names and pictures on.

“She received a card with a picture of two children a horse and said’ dearest mother duck’.

“Definitely wasn’t for my mum!”

Moonpig told us yesterday that they would ensure 90% of all orders were delivered before 2pm on Mother’s Day.

A spokesman said today this target had been met and under Moonpig’s “Freshness Promise” they will be offering refunds.

What are my rights if the flowers arrive late or damaged

Under the Consumer Rights Act, if you order flowers – just as with any other goods – and they are damaged; crushed, wilting or with browning petals, you should be entitled to a full refund, including the cost of delivery.

The rules state that items ordered must be “of satisfactory quality, fit for purpose, and as described” when delivered.

If you ordered a damaged bouquet, take a picture of the flowers to prove to the retailer that they were in bad condition when you received them.

The person who bought the flowers must be the one to complain, otherwise the retailer may say they can’t access the order information and won’t resolve the problem.

According to consumer group Which?, the rules also apply to flowers that don’t arrive at all.

Shops are responsible for the couriers they employ, so complain to the retailer rather than the delivery firm if there’s an issue.

While normally a retailer has a maximum of 30 days to deliver your goods, if you paid for the flowers to be delivered by a certain date or time, for example next-day delivery on Mother’s Day, this is an agreed part of your contract with the shop and if the flowers arrive late this is a breach of contract. You can therefore get a full refund.

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