FAQ

My Credit Card was Declined, but it still got Charged?

Don't worry, you are NEVER charged for declined orders. If the transaction has been denied, your credit card or debit card will not be debited, however your bank (not our bank or our credit card processor) may have set funds aside during the authorization request. Banks usually will release an authorization within 3-4 business days.

This is NOT a situation unique with this website, but it is how virtually all online transactions are handled. We have no control over how long your bank may hold your funds.

Our apologies for this inconvenience but absolutely nothing we can do to prevent it. Consumers who feel their funds are being held too long should contact the bank that issued their card.

Do you ship to internationally?

No. We currently ship to the 50 United States.

Do you charge sales tax?

We charge sales tax of 6% only for orders shipped within the state of Maryland.

Can I make changes or cancel the order after it is submitted?

Unfortunately not. Orders on KidsOrb.com are automatically processed and transferred to the warehouse for picking, packing and shipping within minutes of when you click on the "Submit Order" button and your payment has been approved.

What payment options do you offer?

We accept Visa, Mastercard, Discover and American Express.

How secure my credit card and personal information are using your site?

We use Secure Socket Layer (SSL) encryption to keep private information and credit card information as secure as possible. Your credit card information will be used only as needed to process your transaction. We do not store your credit/debit card information on our servers.