Managed Services

Your Time Is Better Spent Building Your Empire. Let Us Handle the Rest.

SmarTek21 can optimize, supplement, and provide full managed services to support and sustain your growing enterprise. Let SmarTek21 design your performance guaranteed solution today so you can get back to what you do best … building an empire.

Hybrid Operational Support Services

Many IT organizations have evolved into high-cost operating environments with minimally documented processes, lack of SLA adherence and build-up of “tribal knowledge”. SmarTek21 hybrid support services create a leaner, more accountable and well documented operational platform through our managed service. These services result in lowering mean time to repair while improving user satisfaction. SmarTek21 is dedicated to achieving and exceeding your organization’s KPIs.

Workflow Optimization & Automation

Business processes often times are paper based or if automated, they are not optimized. Spreadsheets get attached to emails, etc. Accountability, performance, visibility and transparency of workflow are just a few of the benefits associated with workflow optimization in your business processes. SmarTek21 has experience with K2, Nintex and other workflow systems and the consulting experience to design and migrate your workflows to become more efficient.

Unified Communication & Telephony Support Services

Combining telephony and data into one environment, and making it ubiquitous to the end users via mobile or desktop, unlocks productivity and collaboration in your organization. Whether you’re leveraging Cisco, Avaya or Microsoft products, SmarTek21 has the expertise to design, deliver and support your ongoing UC environment.

Professional Services as a Service (PSAAS)

Product and services companies can expand their revenue portfolio by utilizing SmarTek21 as their adjunct professional services team. Utilizing our on-shore/offshore hybrid model, we create a very cost effective professional services team that our clients can mark up and create attractive gross margin rates of billable services.