Corporate Information

Company Introduction

Fuji Xerox (Hong Kong) Limited is a trusted ICT partner in providing leading Document Services and Communication. Established in 1964 and known formerly as Rank Xerox (Hong Kong) Limited, Fuji Xerox (Hong Kong) became part of Fuji Xerox Co., Ltd. (a 75:25 joint venture between FUJIFILM Holdings Corporation of Japan and Xerox Corporation of the USA) in December 2000.

Who We Are

Fuji Xerox (Hong Kong) Limited is a trusted ICT partner specializing in document consultancy. Established in Hong Kong for over 50 years and has over 1000 employees currently. We bring innovation to products, integrated solutions and services, so companies can achieve business efficiency and sustainability.

The Fuji Xerox brand has a solid heritage. Formed through a joint venture between FUJIFILM Holdings Corporation and Xerox Limited in 1962, Fuji Xerox has more than 45,000 employees and operates in 160 countries.

Established in 1964, Fuji Xerox (Hong Kong) is committed to provide leading-edge ICT specializing in document management consultancy to every industry through a full range of solutions and services – from multifunction devices with comprehensive functions of copy, print, fax and scan; production printing systems; document management and workflow software; to enterprise print services, document supply chain management and business process services.

We work closely with companies to manage and improve their document-intensive business processes. Our enterprise-wide view of documents throughout its lifecycle identifies where process efficiencies and cost savings can be made. We provide solutions and services that deliver sustainable business benefits throughout the enterprise.

We…

value customer satisfaction

value the deliverance of quality services

value technology to develop market leadership

value our employees

value our corporate social responsibilities

Awards and Recognition

As a leading ICT document management consultancy provider, our outstanding performance in our solutions, services and our dedication to sustainability and quality can be proven with the over 100 awards we have won. These awards underscore our company’s commitment to high standards in all of our processes, products and services.

Good Company Concept

In fiscal 1992, Fuji Xerox announced its Good Company Concept and established it as a foundation of management. According to this concept, a good company should be 'strong', 'kind' and 'interesting'. A 'strong' company delivers excellent products and services that satisfy customers, and is able to reward its shareholders continuously. A 'kind' company contributes to local and global communities in terms of environmental conservation, ethical behavior, and social contribution. Employees find their life and work fulfilling at an 'interesting' company. Fuji Xerox aims to be a company with a good balance of all three attributes.

What We Offer

We deliver innovative document consultancy solutions and services to a wide array of customers from small and medium enterprises to multi-national companies.

Products

We assist businesses to work smarter and more efficiently. Our range of multifunction devices, printers and copiers reduce printing costs, streamline business processes and automate common tasks.

Multifunction Devices(MFDs)

Design as all-in-one printer with print, copy, scan and fax functions. A great choice for offices with heavy workloads and tight deadlines.

Production Print

Deliver benchmark quality for production printing applications through the use of our cutting-edge digital printing technologies.

Enable multi-channel customer communications on papers, websites or mobile devices so as to improve the customer engagement effectively

Customer Insight

Multi Channel Production

Response Management

Services

Our outsourcing services focus on the document and business processes of customers who conduct business globally. We can efficiently manage all documents processes - from production and storage to output and usage - to achieve cost reduction and higher productivity.

Managed Print Services

Make printing easy so that you can concentrate on your core operations.

Next Generation Managed Print Services

Xerox Print Services

Business Process Services

Streamline your business processes with fast, accurate, and secure access to information.

Mail and Distribution Services

Imaging and Document Management Services

Managed Account Payable Services

Document Outsourcing and Communications

Integrating document management to increase value of documents and facilitate your business’s communication to make it pay off long-term.

What We Commit

Customer First

To ensure our products and services always satisfy our customers, our work has always been guided by the “3R+V” Customer First Strategy.

We maintain a high-level of “Reliability” and “Responsiveness” and establish “Relationship” whilst creating “Value” for customers.

From pre-sales consultation to project implementation, the entire business execution process we run under our deﬁned Service Pledge, with 365 days round-the-clock backup services, is focused on delivering outstanding satisfaction level that ensure our customers can accelerate their business development.

Lean Six Sigma

We run our business with a disciplined approach – and we help our customers do the same. The Lean Six Sigma is an analytical, fact-based approach to managing projects and processes that is centered on a set of industry-recognized tools.

It is about discipline, infrastructure, and substance. It builds value and produces tangible results. Thus, we incorporate it into our work with our customers, helping you yield increased efficiency and generate desirable outcomes.

360o of SustainabilityTM

Fuji Xerox (Hong Kong) remains committed to providing world-class sustainability features at every step of the value chain. Our commitment stretches all the way from initial parts procurement and manufacturing, right through to customer usage and products’ eventual disposal.

Fuji Xerox has a goal of zero landfill* and is a pioneer of sustainability. Fuji Xerox (Hong Kong) has established an over 50,000 sq. ft. Recycling Center in Tsuen Wan since 2004. We deployed various initiatives to collect an recycle used equipment, spare parts and consumables from our customers. Around 1,000 tonnes e-waste in average is collected for recycling each year.

* Fuji Xerox deﬁnes “zero landﬁll” as simple incineration and simple landﬁll that is 0.5%or less of the total weight of the waste produced.

Research and Development

Innovation keeps us at the forefront of our industry. Fuji Xerox invested around JPY 62.3 billion in R&D in FY2017.

Research conducted in eight R&D centers includes traditional hard sciences and social sciences.

Our research is focused on image, text and data analytics, business process modeling and how work practices drive innovation to our business services offerings.