Privacy Policy

The Diamond Valet – Privacy Policy
We take your privacy seriously. Please review the following Privacy Statement and contact us if you have any questions.

Privacy Policy Statement

When you submit your information to The Diamond Valet via email through our internet site, we collect only the following information: your first and last name, your address information, your phone number and your email address. This information is stored on our private and secure computer systems to establish or update your account information. This information is used to deliver the services The Diamond Valet provides to you and our customers. We do not intentionally collect any personal information for individuals under 18 years of age.

In accordance with all local, State and Federal laws pertaining to the buying and selling of precious metals, jewelry, diamonds and fine watches, we may disclose specific information about you if it is our good faith belief that we find it necessary to comply with the law. You must be 18 years or older to conduct business with The Diamond Valet.

The Diamond Valet will never sell, rent, trade or otherwise submit your email address to third parties, such as marketing or advertising firms, without your consent. All of our customer information is held in strictest confidence by executive level employees and officers of the company.

We do, however, maintain an in-house email database list, which you will have the option to join, or the option to opt-out. We will act according to your instructions regarding the inclusion or exclusion of your email address in our email database list. This list is used solely to transmit company announcements which we think will be of positive benefit to our customers.

Secure Data Transmission and Storage
You should feel completely confident that your personal information and transaction information is completely private. The Diamond Valet follows generally accepted online industry standards to protect your personal information during transmission over company networks and storage in company computer databases. While we strive to protect your data completely, we can not guarantee 100% absolute privacy of your data. To combat online piracy, we employ sophisticated programming and computer techniques to help ensure our client information is protected. Our site host provider, BlueHost, Inc. also maintains a secure hosting and data network for the site files located at www.thediamondvalet.com. Please note, we will never send you an email asking you to login into a The Diamond Valet account, or any other account; commonly called ‘phishing’.

Agents and Service Providers
Unless directed otherwise by you, we employ Federal Express and USPS Priority Mail insured shipping systems to deliver goods and services to and from our customers. We employ our company bank, M&T Bank for check payments and cashier check payments, as well as Western Union and PayPal. These companies do not retain, share, store or otherwise use the personal information if submitted to them by our company.

Computer Cookies
A ‘cookie’ is a commonly known browser feature, which when activated, assigns a unique coded identification in a folder on your computer. Cookies are typically used by internet web sites to deliver personalized and customized information to you, the end user. We use simple cookies, which track the clicks you perform while visiting our web site. We do not link any type of personal information to browser cookies.

Contact Us About Our Privacy Policy
Again, The Diamond Valet highly values the discreet nature of our business and your personal privacy. Our privacy policy is constantly monitored and reviewed so that we can easily communicate to you any changes within our privacy policy. If you have questions about our privacy policy, please call us at 1-866-751-4396 or email us at customer service. We will act quickly to address any concerns you have about our company.

Last Updated: October 7th, 2011

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Testimonials From A Few Of Our Clients:

"Add me to your client reference list - the experience with your company was truly easy and first class! Thank you."

LuAnn R., California

"You guys do what you say. Thank you for the prompt and professional service. It was easy."

Jenny O., North Carolina

"I would be happy to recommend you to my friends and family. Your customer service was impeccable, I greatly appreciated your timely replies with updates, and your offer was very adequate in my eyes. I just wanted to thank you again for all of your help and for making this process so easy on my part. Have a wonderful week and thank you for everything!"