6. SquareBounce Reflectors can be placed down on the ground when not being used and can be used as a 'low-angle bounce' in this position. The reflective surfaces are kept off the ground away from dirt in this position.

The All-New SquareBounce Reflector is many times stronger than our previous versions. Constructed with heavy-duty materials and custom made mechanical components, our reflectors can stand up to strong winds when used outdoors. However, please use caution in stormy weather as we do not recommend bouncing light or using them as shelter in extreme weather conditions.

First undo the bundle strap and make sure the fabric is not stuck together. Then point reflector upwards or downwards while opening and closing. This method allows joints and mechanisms to glide along stem smoothly minimizing wear and tear from repeated use.

The neoprene canopies are treated with a polyurethane water resistant coating. Just use a towel with gentle dish soap to wipe away dirt. Air dry the reflector by leaving it open on the ground before folding it away in carrying case.

There is a ninety days limited warranty on the All-New SquareBounce Lighting Reflector. Your product is warranted against defects in materials and workmanship for a period of ninety days from date of original purchase. If defects arises during the Warranty Period, we will repair the product at no charge, refund or exhange the product. This warranty excludes damages resulting from abuse, accident, modifications or other cases that are not defects in materials and workmanship.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

RefundsOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refundsIf you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact using our contact page.

ExchangesWe only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a message via our contact page and we will reply with further instructions.

ShippingTo return your product, please begin by sending us a message via our contact page and we will reply promptly with instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.