Salmat launches New Zealand operation for Woolworths

Salmat and Woolworths Limited today
announced the launch of a new contact centre operation in
Auckland, New Zealand servicing Woolworths Money customers.
This new contact centre created 40 new jobs in New
Zealand.

Salmat’s New Zealand operation provides
Woolworths with access to a highly skilled and engaged
workforce with specific financial services expertise.

Dhun
Karai, Head of Woolworths Money said the contact centre
supports Woolworths credit card, pre-paid debit card and
insurance customers. The contact centre was previously
located in Australia.

“We’re excited about the launch
of this new contact centre. The Salmat team in New Zealand
have significant experience in the financial services sector
this will enable us to continue to enhance the customer
service experience for Woolworths Money customers,” said
Ms Karai.

The New Zealand contact centre began full
operation in February. Ms Karai said the Australian contact
centre team was redeployed to other contact centres within
the Woolworths Group.

Salmat has been operating contact
centres in New Zealand servicing Australian and New Zealand
clients since 1998 across industries including consumer
electronics, banking, insurance, loyalty programs,
telecommunications, utilities and retail.

Salmat is also a
leader in the provision of speech technology solutions for
New Zealand organisations and provides Woolworths Limited
with a range of IVR, speech recognition and voice technology
solutions.

“As a result of key improvement initiatives,
we’ve had a lot of positive feedback from the Woolworths
Money customers. We look forward to growing our relationship
with Woolworths Limited out of New Zealand,” said Dave
Besson, Salmat’s CEO of Customer Contact
Solutions.

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