This post is adapted from a commentary written for the Spark Interactive / ClerkWell 2012 Digital Customer Experience Report – an annual industry report that focuses on customer engagement and how businesses are using digital means to build closer relationships and interact with their consumers. It contains excellent data and

Three hundred and sixty-five days ago, I offered 10 predictions for the year that ends on Monday. How’d I do? In the name of transparency and feedback, I’ve listed my 2012 predictions below — along with a short evaluation indicated in blue. “ 1. American Politics. ” EVALUATION: Dead wrong. “ 2. “3.
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