Knowledge Base

Payment Gateway is the sphere which is used for credit and virtual transactions between two parties. Payment Gateways are crucial for the survival of online businesses, as it help them to earn revenue from customers paying via their credit cards. All they need is to produce the card details followed by some easy process to the merchant who forward it to the Payment Gateway. Once the gateway gets information, they carry forward it to the issuing bank and the beneficiary. A payment gateway acts as the agent who serves as payment solution for the merchants.

Payment gateways authorize every transaction. It examines the card information and compares it with the database of issuing bank. If the details match, payment gateway gives green signal to the transaction and if it fails to match, the transaction is stopped temporarily and sent for further investigation. In case of successful transaction, the amount is sent to the Merchant Account. Payment gateways monitor the transactions and detect any possible fraud in its initial stage.

This can be a new tem for you. But if you want get a payment gateway, merchant account is one of the crucial concepts you need to understand. Merchant account is much more similar to normal bank account with some differences like it is an online account. Merchant Account temporarily holds the approved payments received from customers who have paid the amount against the products or services they have purchased. After some time, this payment amount is transferred to the normal bank account of the merchant. Merchants account holds the money for 2 to 7 days.

Merchant account is must for all businesses who wants to get money online. Many financial banks offers merchant accounts to their reputed clients, We at EU Pays, offer you payment gateway as well as merchant accounts according to the need of your business.

Payment solution Provider (PSP) is the institution that acts as a bridge between merchants and their customers. PSP gathers the information and forward it to the acquiring bank/ beneficiary bank form where it is transferred to the card networks (Visa, Master) for verification purpose. Later it is transferred to the issuing bank (Customer’s bank) for final processing. PSPs monitor every step of payment processing and update both the parties (Merchant & customers) updated. PSPs empowers you to accept online payments via various methods.

You can be confused between the two. Merchant account is an obligatory account for the merchants who accept payment online. This is the bank account which temporarily holds the amount received by the customer before it is transferred to beneficiary bank which holds the account of the merchant. Unlike normal bank account, merchant account can keep unlimited amount. Other difference between the two accounts is that, normal bank account allows two way transactions, whereas merchant account only entertains one way transaction.

Discount Fess is also popularly known as MDR is the common term used for Merchant Discount Rates. In simple words, you can call it the service fee or commission charged by the Payment Gateways for their offerings. MDR is deducted from the amount received before transferring to the merchants.

Reserve Stand-in is the reserve changed by EU Pays from the settlement amount to secure the merchants from potential chargebacks, and other fines. The amount of deposit balance is also varies from merchant to merchant. Your reserve stand-in will be defined according to the plan selected by you.

This is the reserve with keeps on changing with changing the factors determining it. The risk team does the assessment on regular basis in order to shield the business from future risks. Reserve stand-in is applicable for every merchant account independently. You have to provide separate reserve balance in case you hold more than one merchant account with EU Pays.

This deposit will be refunded to the merchant only in the case if their chargeback percentage or ECP (VISA/ Master Card/Other) is less than or equal to 1.5% of the entire deposit balance. If the chargebacks or ECP (Visa/Master/Other) is more than 1.9% of total deposit balance, the whole deposit amount will be forfeited.

Chargeback is one of the most important terms used by the payment industry. It is compulsory that every merchant is well aware of it. Chargeback is the monetary penalty raised by the financial banks on the demand of card holder. It is the result of dissatisfaction attitude towards that service or goods delivered to the customer. A chargeback is essentially the reversal of a credit card transaction which is forced directly by the customer's credit card-issuing bank. Limited chargebacks are normal in online businesses, but if it exceed over the limit it can be harmful.

ECP stand for excessive chargeback program. This is in connection with the guidelines prescribed by the card schemes like VISA, MASTER, and AMEX etc. Generally, the limit is 1.5% of the sales volume. In case the chargeback exceeds this limit card scheme and the acquiring bank may issue a penalty.

ECP stand for excessive chargeback program. This is in connection with the guidelines prescribed by the card schemes like VISA, MASTER, and AMEX etc. Generally, the limit is 1.5% of the sales volume. In case the chargeback exceeds this limit card scheme and the acquiring bank may issue a penalty.

ECP stand for excessive chargeback program. This is in connection with the guidelines prescribed by the card schemes like VISA, MASTER, and AMEX etc. Generally, the limit is 1.5% of the sales volume. In case the chargeback exceeds this limit card scheme and the acquiring bank may issue a penalty.

EU Pays is a global Payment Service Provider incorporated in Germany. EU Pays is the PSP with offers complete payment services to the all business especially high risk accounts. Our gateway is empowered by robust processor which can process multiple transactions in one time.

EU Pays is the payment gateway which accepts payment from all over the world through more than 30 payment options. EU Pays is certified by PCI DSS and ISO standards. Https/SSL, 3D verified adds more charms to the gateway when it comes to security. Moreover we are regulated by FDIC.

As High Risk account providers, we have extended capacity to bear chargebacks. Unlike other PSPs, you get both merchant account and payment gateways at a single platform.

EU Pays provides more than 30 payment options. This helps the merchants to increase the possibility of their sales. Some of the major payment methods are Apple pay, MOTO, POS, Credit card, Virtual Terminal, etc.

POS stands for Point Of sale. POS is the payment method where the customers make the payment at the counter at the time of purchase. The customer is physically present at the time of payment. It is one of the oldest and common methods of accepting payment.

It’s very normal to worry about your hard earned money, but you need not to worry. Your money is handled with the safe hands of EU Pays. Our payment gateway is secured with 2048 bit SSL layer and we work strictly according to the guidelines of PCI DSS during card processing. Easy Encryption & Direct API, White Label Integration are some of the add-on features which ensure that your money is fully secured.

Moreover, our gateway is audited every year by our banking partners and 3rd party auditor.

EU Pays is controlled and managed by the management foundation with has a different legal entity on the behalf of our merchants. This means that your funds are secured even in the situation of EU Pays’ bankruptcy. We will recover all your funds from the third party foundation.

The percentage of chargeback limit entertained by EU Pays varies merchant to merchant. It depends upon factors like size of the business, years in business, the duration of merchant account, and chargeback track record of previous years, how frequent the merchant receives the chargeback.

EU Pays is the payment gateway which process high risk accounts to businesses which are prone to chargebacks. We don’t close the merchant account even in case of penalty raised by banks or card network against friendly chargeback.

In some cases, when the customers are not fully satisfied with the product or service offered by the retailers or merchant. So the payment service providers ask the merchant to return the amount paid by them. This is known as Refund.

Refund and chargebacks are two very different concepts. Chargebacks are raised by the financial institution (Banks) on the demand of customers. On other hand, Refunds are scheduled by the payment service providers. In case of chargebacks, customers are bound to return the whole amount of purchase, but in case Refund, the amount can be full or partial as asked by the customer. Chargebacks are considered as negative approach.

EU Pays ensures that the financial institution is well aware of refund and accepts it immediately. Merchants have to refund the transferred money to customers once the refund is scheduled. Usually customers receive the refund within 5 working days once the payment is released by the merchant.

This is again a situation where the payment is suspended. This usually happens if the MID is marked as flagged by our risk and compliance department or payment is done by the credit card reported as stolen or pick up. These transactions are rejected considering as fraudulence transactions. Bank retrieval is introduced to the check the rising fraud cases.

This process is identical to the process of fighting chargebacks. You need to submit the copy of front and bank panel of card used for transaction. You need to provide the first six and last four digits of your card number or the identity proof of the customer. Driving License, Social Security Number, and Passport will serve the ID proof purpose.

If you fail to submit the documents with in the given time, the bank will refund the whole to the customer on the 14th day of the transaction.

P.S. - Call recording or email from customer will not be considered as a valid proof to fight the bank retrieval.

This the concept introduced by the issuing bank to control the fraudulent transaction at point of sale. It concept empowers the vendors and merchants to inquire the suspicious customers.

Merchants can contact the issuer and ask them series of questions to check whether the transaction is initiated by a genuine card holder. These questions can be answered in yes and no, so the customer will have no idea that he is been investigated.

Affirmative, once the payment is processed through EU pay, we check the billing address and CVC of the card through which the payment is made. We verify the CVC by matching it with the customers’ database of the issuing bank and furnish the details to you.

You can ask us to conduct the CVC verification before payment then you can decide whether you want to charge the card or not. This facility is available to a specific account type. So check your account type before making any of such requests.

Yes, you can charge the recurring bills from customers on regular or irregular intervals. The only rule for such nature of payment is that there should be the gap of at least 30 days between two installments.

You can to provide details of payment and duration of installment to our risk and compliance team, they will approve the same after evaluating the risk involved in the business.

No, that is not possible. As a regular payment gateway, we strictly follow the guidelines of PCI DSS, That’s the reason we can’t allow you to charge the customers at your IP. The customers have to initiate the transaction at their own IP.

The transactions which are not made by the authorized person are considered as fraudulent charges. These charges are made using stolen or pick up credit cards.

Such charges can be detected by staying vigilant during accepting payments from customers. Fraudulent charges are generally have irregularities. Like sudden bulk purchases, or the billing address is different from the shipping address.

This can be frustrating to the core, but yes you will be held responsible if the customer make the fraudulent charges on the merchant account. The reason behind this is that the customer furnish all his details at the time of purchase for filling the order, you can avoid such unpleasant situation by nip the fraud in the bud.

We all know fraudulent charges are one of the major reasons behind chargebacks. So it is very important for you to identify the charges which can be potential frauds.

If you look carefully these charges, it can be observed easily. There are some things which can indicate that there is something fishy about the transaction. So, all you need to do is look for something unusual.

• Look for sudden series of transaction mad in few hours.

• The purchase which doesn’t make any sense

• The location of transaction is new and far from the locality of card holder

• Gibberish name and contact details provided the customers at the time of purchases

If you witness any of such case, contact the customer on the contact number or e-mail id provided by him. The calls and mails get bounced back then it can be case of fraud transaction.

Contact the issuing bank or card network of the card used in transaction. You can ask them the details of the card holder and match with the information provided by the customer claiming to be card holder.

If you offer the delivery of product, then check whether the billing address and shipping address is same. However it not necessary that it is always same, in such case look for more proof. Enquire the AVS or postal Zip from the person making the transaction.

Check the card number and ask the bank whether they have received any card stolen report on such number.

Cross checking the suspicious transactions are an effective way to stop fraudulent charges. Moreover provide as all data of the customers during the payment processing. We have certain methods which can be used to counter fraud.

If you receive many excessive chargebacks one after other on your account, you will reach to the threshold zone designed by the card network. This is like warning sign. If you get fail to control the chargebacks due to frauds, your accounts may undergo monitoring program by the card network. In that case, card networks will raise heavy penalty on very chargeback. In can prove fatal to the business.

EU Pays issues warning once your account reaches 1% Excessive Chargeback program (ECP). We close the account once it crosses the limit of 1.5% ECP.

It is good that your customer has accepted his mistake and ready to rectify the same. You practice few things to reverse the dispute. Ask your customer to inform the bank that he has raised the dispute by mistake. No bank is able to realize this type of mistake unless the customers themselves not tell them about their mistake. Or you can ask them to write a letter mentioning about the false dispute raised by mistake. These letters can be produced as a proof to reverse the dispute. For more details, read 'How to fight chargeback?'

EU Pays sets a default settlement currency at the time of opening the merchant account. The merchants can’t change the default currency on their own, if you want to change the settlement currency, you need to contact our Risk Team or you can do the same using ‘Bank Amendment Form’ which is available in the download section.

EU pay supports major countries of European Union along with other countries like India, United States, Thailand, Malaysia, etc. You can accept credit card payment from a country supporting it. We welcome business from all over the world.

EU Pays supports all major card schemes and networks of debit and credit card. If you have an U.S. based business, you can accept Visa, Master, Maestro, Amex, JCB, Discover and Diner Club. If your business is located in Australia, Canada or European Union, you have option of American Express and Master Card. You can also use the prepaid and gift card of these card networks.

Payment cycles are decided by the country in which the business is incorporated. In most of the countries it is of 14 days. That is the reason we hold back payouts for 14-21 days depending on the plan selected by you. As we process your high risk account, so it becomes essential to hold the payout for few days.

No, you don't have to do anything special to empower your business website with EU Pays. There are two ways where you can easily process all your payment via our payment gateway. You can navigate the customers to our gateway for making the online payments. But if you don’t want that the customers leave your website, you can integrate our payment services on your website and you can control all payment process using your own server.

You can offer more than 30 different payment modes to your customers. We accept payment from all major modes like credit card payment, Apple Pay, MOTO, Virtual Wallet, Online transfer, etc. We accept payments in more than 160 different currencies.

MOTO stands for Mail Order/ Telephone Order. It the indirect mode through which the customer can make transactions even if he is not physically present to initiate the transaction.

A MOTO merchant account is similar to a conventional internet merchant account (IMA) in that they both offer 'cardholder not present'(CNP) processing solutions. MOTO accounts process payment details provided by mail order or telephone. MOTO accounts are higher risk because the cardholder is not present. A MOTO account is accessed through a secure webpage and is therefore operational from anywhere in the world with an internet connection.

Yes you can be a helping hand to expand our client base. Being an affiliate, we will be entitled to monetary incentives. There is only condition you need to fulfill to be a service reseller, viz. you have to do sale of worth €100,000.