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What product would that be Ann as not product is listed in the question. I would suspect the answering machine settings is the place to look to increase the number of rings before the answering function kicks in. Maybe you could provide the make and model number to help us figure out a more specific answer

The KX-TG2313 isn't an answering machine. It will ring until you pick up, an answering machine or voicemail system picks up, or the caller hangs up.

To change the ring count, refer to the documentation for whatever answering machine or voicemail system you have on your phone line. If you require further assistance, please add a comment to this question and identify the answering machine or voicemail system.

the default setting is 5 rings. if you need to change that:
set the ring to answer to higher number, however, that will put the machine in manual answering of fax.
the better setting is to rest the phone or the answer machine to a lower number of rings.

From the main menu select the Voice Mail option in Voice mail select Ring Delay in Ring Delay you can choose the delay time before Answering Machine pick up the phone from 0 to 30 secend.Reza from Iran