Connection Issues

Experiencing Slow Speeds?

If you think you are experiencing less than expected speeds with Verizon FiOS Quantumsm Internet, please first check your speeds using the Broadband Speed Test

You can use the FiOS Speed Optimizer tool to maximize your web experience. The Speed Optimizer tool can help you determine if settings (TCP/IP and MTU) on your computer are tuned for optimal performance.

Note: The Speed Optimizer tool is for Windows only applications. If you use wired and wireless devices, you must run the optimizer using both modes and power off the PC after running it in each mode for the changes to take effect.

Try this next:

If turning your router off and on didn’t improve your connection, there could be other reasons your connection could be down or slow.

Check your computer for viruses, spyware or a full hard-drive. You may think you have a connection issue, but your computer performance may be impacted by spyware, viruses or a full hard-drive. Use the virus protection software available from Verizon Internet Security Suite to remove viruses or spyware from your computer or remove programs from your computer.

Your Internet usage could be at capacity. If you are streaming several videos simultaneously, for example, it could cause your connection to slow down.

FiOS TV Video-on-Demand (“VOD”) usage. Your FiOS Internet service and FiOS TV VOD service share capacity on the fiber optic connection to your home. The capacity available for your FiOS Internet access service may be reduced if you are watching multiple FiOS TV VOD titles simultaneously.