He opened a website, the screen popped up etc., he tried a hard reboot, control panel, delete internet options of all cache, then tried to delete the “program”. Now all his computer does in power up, then about ten seconds into it, powers down. Any help out there? Thanks

julien croy

September 7, 2012 at 11:22 pm

you could revert it to factory settings by using bios or control panel under restore

Hello, instead of giving you my version, you can follow the steps provided in the link below. I would also add a complete scan with the portable version of superantispyware. Make sure to select the Personal Edition:

bleepingcomputer has a complete set of instructions for removing the infection here. If you cannot get the computer to boot into Safe Mode, you may need to boot from the Vista DVD to go to repair mode (command prompt) and run the system file checker (sfc /scannow) in order to fix the files needed to boot first.