Returns and Shipping Policy

Your satisfaction is important to us. If you are not satisfied with your purchase, you may return the product within 30 days of purchase date for a refund.

Please return the product with the following information:

the original mailing label on your product,

a copy of your invoice,

your name and address,

and a phone number or email for contact

For your own protection, insure your package. If you received a damaged product, you must notify us within 7 days of your receipt of the package, and please indicate the nature of the damage. Note also, The English Rose Tearoom will not issue refunds for any items it receives damaged in transit from the customer, so pack the returned contents securely.

Shipping charges, both ways, are the responsibility of the customer.

If you are returning tea or food items, please return the unused portion in its original packaging securely sealed to prevent spilling or other damage to the package or its other contents.

Payment will be made to your credit card or the other mode of payment used in the purchase within 7 days of our receipt of the returned goods.

If you have any questions or concerns regarding the refund, please contact us using one of the following methods:

Call 423-265-5900, or

E-mail theenglishroseonline@yahoo.com, or

By mail to The English Rose, 1401 Market Street, Chattanooga, Tennessee 37402.