PLEASE HELP ME PROBLEM WITH VENUE!

I am wondering what you would do, I have a gorgeous venue, and I have already placed my non-refundable 20% deposit ($$$$) to reserve it for my date, did the menu tasting, and pretty much have booked it completely, there are NO other options

The event coordinator at the restaurant in question has not called me back in a week, I have called every day and left a polite message asking her to get back to me. She works from home for the restaurant so she is not employed at the restaurant but only when there are events does she show up. I have called the restaurant on several occasions and told them the situation that I cannot get ahold of Kim and they told me they would call her text her so she would get back to me. No such luck, she still has not contacted me.

Why do I need to talk to her? I want to put a second payment in and discuss some fine details of set up etc along with the timing of the event because both ceremony and reception will be at the same location.

What was really offensive is this morning she called me at 7:09 am but she did it on ACCIDENT and I could only hear background noises and some other random conversation. I hung up and called her back and was immediately sent to voicemail. It was obvious she was awake and functioning then but chose to ignore my call, I left another voicemail saying she called me by accident and I need her to call me back.

This is so unacceptable to me! I am shelling out thousands of dollars and she is probably working on commission for whichever events she lands for the restaurant which has to be slim to none since she is so bad at returning calls or setting up anything with anyone!

I don’t know what to do, I want to tell the restaurant they need to give me a different phone number to someone who will answer my questions and they cannot just defer to this so-called flaky event coordinator as she just doesn’t give a sh*t. I mean obviously I will say it in a more polite words and ask them to just be my contact directly but if I am taking this stance, I can see that she might be out of a job or won’t receive the commission for this wedding that she (hardly put any effort into to) planned.

I really need someone more reliable dealing with about $$$$ of my money and all I ask is that they pick up the phone and answer a few questions. I feel like I’ve been completely disrespected by her when she ignored me, butt dialed me on accident, and then sent me straight to voicemail to avoid work?

My wedding is in June and we have not discussed anything regarding payment, other vendors coming to the site, layout, the timing of when we have the space, all we have discussed is the menu and what they will serve.

Do you have the contact information for the owner? If not, drive over to the place and ask to see manager, and tell him you need contact information. Do NOT agree that they will contact owner. Look around, if liquor license, it may give you information about owner. I am not getting a good feeling. Do you have signed contract? Who signed it on restaruant’s side?

elliptical2013: 1. Tell them you want owners name. Are they in the US? Can you google them, look up state filings, etc. Continuing to call is getting you nowhere. 2. Send them a certified return receipt letter than she is not responding to you and that unless that changes, you do not see how they can handle wedding. do you have a contract?

Next time you call ask who the owner/manager is and get a name – that way you can ask for them by name the next time. I would let them know that you are extremely concerned about not getting in touch with their coordinator, you have tried every day, and they just don’t answer you. tell that manager exactly what you need to know/want to do payment wise and ask for how they can help you either track down this event planner or get someone else.

babycuddlebee: I have left her a voicemail every single day and have called her and the restaurant

I understand the wedding is 3 months away but since it is a destination wedding, I cannot afford to be travelling back and forth and trying to get ahold of people in person, I also need to be more organized and plann ahead what to bring to the venue if in the case they cant provide it, for exmple extra tables for the DJ to use, extension cords, outlets, etc

whatever they dont have I need to know about it so I can plan ahead of time and bring it myself

if they cant set up for me, they need to let me know so I have the time to do it

if she doesnt need to be there and that i can just ask anyone at the restaurant, she needs to just let me know this so i dont need to bother her at all

If you feel she is not carrying out any duties at all you should hint to the staff of the restaurant that you are considering firing her, (whether you will or not is up to you), but this should jolt people into action.

babycuddlebee: She handles ALL the events for this restaurant, so it wouldn’t be me thats firing her, they have no other event coordinatords. I sent in the deposit to her but the restaurant took out the money from the credit card.

I’m so sorry this is happening to you! Definitely get the owner’s/boss’s name and contact info and only speak to them if necessary.

ETA: also, if you have an email address for her, I would communicate through email only. (1) it leaves a physical record of what you and her have said, and (2) if you add a read receipt, you can have proof that she’s read your messages. I would also start looking for other possible venues in the area just in case things really fall through (which I truly hope they don’t!).