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CarGurushttps://www.cargurus.com

PJ

Jul 12, 2017

Websmart contacted me shortly after I made the initial contact.
Everyone was great to deal with and I drove home with the vehicle I
bought within 2 hours of arrival. Great experience and I would not
hesitate to purchase from them again.

They never worked with me, guy told me the sales rep I was working with will call me back with the financial plan in a couple minutes, never heard from him so I decided to go elsewhere, they don't seem to care about selling cars. No ambition. Never dealt with a dealership like this, I guess thats what ya get going to the smaller dealerships.

Turns out this is owned by the people across the street, so the
same person contacted me.
Set up an appointment to see three cars. Turned off right away
by the
atmosphere - one of those new high volume impersonal used
car dealers. I
was told they would have cars from both dealers ready for me
(they are
across the street from each other.) Only one car was there.
The other two
were across the street buried in snow. He had no idea that the
person i
emailed with had said both cars would be there. Salesperson
insisted on
coming along for the test drive and would only let us drive along
his
designated route. Before we left i asked him to give me an offer
on my trade
in. He said "we can do that when we get back" I told him I
wasnt going to
play games or waste time and they had until we got back from
the test drive
to look at my car. When we got back his manager gave me
attitude and said
"I'm busy I didnt have time to look at it." So I took my keys and
walked out
the door.

Cannot give 5 stars, because we have not done an actual transaction - yet.
However, they are very good at communicating, and being helpful. The
price for the 2006 BMW 530xi was out of line with the market value, though.

Dealer didn't hassle me or try to sway me into purchasing something I didn't want. They also fixed the brakes, u-joint, and filled the gas tank when I brought it in for repair work covered under 30 day warranty. The loaner was a 2016 Silverado which was way more than I expected. Only complaint is not having the fob and second set of keys. Other than that, great group of guys who took care of me. I'll be back in the future.

Marcus did a good job keeping me informed on the vehicle. Unfortunately it sold before I could place an offer. I took longer to place an offer due to their reputation online and as a result I was going to have it inspected at Audi Rochester prior to a final offer.

Response from Websmart Auto:

We try to price every vehicle to market. It makes us a desirable dealer. Also we have a lifetime Power-train with all vehicles under 75k miles. Unfortunately due to the high volume of vehicle sales the internet department isn't always able to keep up. But feel free to call ahead to check availability and I promise we will get you the best service possible!

Response from Websmart Auto:

We try to price every vehicle to market. It makes us a desirable dealer. Also we have a lifetime Power-train with all vehicles under 75k miles. Unfortunately due to the high volume of vehicle sales the internet department isn't always able to keep up. But feel free to call ahead to check availability and I promise we will get you the best service possible!

CarGurushttps://www.cargurus.com

lindsasy

Feb 28, 2013

Car was junk. Kept calling and texting me when I said.I wasn't
interested

At first when I looked up websmart auto and spoke to them they seemed
very nice, I was looking to purchase a car from there and I had inquired
about the car for a few days. They called and made an appointment to
see the car, the next day they texted me to confirm my appointment so I
called to tell them I could come earlier which was no problem. I also
asked if the car I was looking at was still there and he said yes, so 20
minutes later I get there and the car was already sold. So needless to say I
felt duped. I agreed to look at other cars with another man that wasn't
my original sales man. And we looked at cars he knew were out of my
price range and he came off as he was just trying to make a quick
commission off of me and acted like I didn't know the least bit about
cars. Needless to say but I left without a car, I was very unhappy. So I
browse for a few more days and come across an ad on for what seemed
like the same car I went to look at on Saturday at websmart auto so I
called to inquire about the car they posted about that Monday, come to
find out it was the same car that was "sold" on Saturday at websmart
auto which they shouldn't have posted about again if it was. A different
man from websmart finally called me back again to say it was sold again.
It wasn't a pleasant expirence.

terrible. We let them know for a week we were coming friday and called them before we drove an hour. Got there and the Lincoln Navigator was not on the lot. it was up in the back with a flat tire and a dead battery. nice way to do business

Dealer contacted me back pretty quickly. Went to check out the
vehicle, but someone had just taken it out for a drive and began sales
paperwork. Looked the only 2 other prius on the lot, but they weren't
what I was looking for.