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Guest Service Agent

07 May 2018

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The Hawthorn Suites by Wyndham in Farmington Hills, MI, is currently seeking a Guest Service Agent to work on a full-time status. The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

General Requirements:

Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.

Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).

Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.