Residential Customer

Rights and

Responsibilities

Disconnection

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Assistance Programs

Programs available to help

Ontario Electricity Support Program

Ontario Electricity Support Program (OESP) is a new program is starting in 2016 that will help low-income consumers to pay their electricity bills.

The program provides low-income consumers with a monthly on-bill credit to reduce their electricity bill. You can apply for the program beginning in mid-October 2015. On-bill credits will begin for electricity used starting January 2016.

The amount of the monthly credit will depend on how many people live in your home and your combined household income. For example:

If you have 1 occupant living in your home and an annual income below $28,000, you will receive $30 per month

If you have 7 or more people living in your home and a combined household income of $39,000, you will receive $50 per month

Learn More / Apply Today

Low-Income Energy Assistance Program

The Low-Income Energy Assistance Program (LEAP) is a year-round, province-wide emergency financial assistance developed by the Ontario Energy Board for low-income electricity customers who are experiencing difficulty paying their energy bills.

This program provides emergency relief in order to help customers manage their energy costs and avoid having their service disconnected. It is not intended to provide regular or ongoing bill payment assistance, but rather to ensure that in a crisis, low-income families stay warm and stay connected. Eligible consumers can receive a one-time payment of up to $500 per household, per calendar year, which is credited directly to their electricity bill. Eligibility includes a pre-tax income at or below Statistics Canada’s Low-Income Cut-off (LICO) plus 15%.

In North Bay, LEAP is administered by L.I.P.I. (Low Income People Involvement of Nipissing).