Frequently Asked Questions

BUYING AND ORDERING YOUR GIFT CARDS

Where can I buy gift cards?

Gift cards are available to purchase online. If you order online you can choose whether your gift card is received by email or by text message (e-gift). You can also buy plastic gift cards from our pubs. Just pop into your nearest pub and speak to a team member.

Who can I send an email or text message e-gift to?

Email e-gift cards can be sent to anyone with a valid UK email address. Text message e-gift cards can be sent to anyone with a UK mobile number starting with 07. Both email and text message e-gifts can be scheduled for delivery at a time and on a date of your choice.

When I order an email or text message e-gift for a friend, how will I know it has been sent?

After you've made payment, you should receive an email detailing your order and confirming the delivery of your e-gift.

What if the e-gift is not received?

Email our team with your details and they'll respond to your query as soon as possible.

USING A GIFT CARD

My gift card has expired while the venues are temporarily closed.

If you are concerned that your gift card may expire whilst our sites are temporarily closed, we can extend the expiry date for you. Here’s how...​

Don't worry, if your card has expired, we can extend the date for you. Just email us your gift card or digital code number to guest.care@mbplc.com

If you are concerned that your card will expire whilst we are in this period of temporary closure, please wait until the date has passed and then send us an email with your gift card or digital card number to guest.care@mbplc.com. Please rest assured your balance will not be lost.

Where can I spend gift cards?

Gift cards (whether plastic, email or text message) are valid at any of our pubs in the UK as well as any other Mitchells & Butlers venue. You can search all available venues here.

How do I spend an e-gift card received by email or text message?

Simply show the email or text message – which will contain a unique gift code – to your server.

Do I have to spend all the money on my gift card in one go?

Not at all. If there is any remaining balance on your gift card, feel free to come back and spend it before the expiry date.

For how long are they valid?

Our gift cards are valid for 12 months from the date of purchase.

Where can I find out what the remaining balance is on my gift card?

To check the balance on your gift card, please click here and follow the simple instructions.

I have an issue with my gift card, but I can't find the answer here.

Email our team, who should be able to help you with any further queries.

CORPORATE GIFTS

Can I order large quantities of gift cards?

Certainly. Simply call the gift card team on 0121 498 7098 – the line's open from 10am until 4pm Monday to Friday.

Why does Eagle Eye Solutions Ltd. appear on my bank statement?

This website and orders for Premium Country Pubs gift cards made through the website are managed by our third party service provider, Eagle Eye Solutions Ltd., 5 New Street Square, London, EC4A 3TW, registered in England company number 04745717. The gift card customer is contracting with Eagle Eye Solutions Ltd. and the payment for the gift purchase will show as Eagle Eye Solutions Ltd. on the bank statement. Eagle Eye Solutions Ltd. will be responsible for gift card refunds. Contact support@eagleeye.com or call 0844 824 3699.