Fiserv,
Inc. (NASDAQ: FISV), a leading global provider of financial services
technology solutions, announced today that it has delivered its two
billionth electronic bill, or e-bill, since 2005. E-bills contain the
same information as paper bills and are delivered through the online
banking or company websites where many consumers already pay their
bills. By incorporating e-bill delivery into their regular bill payment
habits, consumers are able to save time, gain financial control and stay
organized. In fact, according to the 2012 Fiserv Billing Household
Survey, the top reasons consumers activated e-bills were convenience (69
percent), email reminders (31 percent) and financial organization (27
percent).

“Viewing and paying bills online is appreciated by customers in terms of
convenience, environmental benefits, timing of payments and a sense of
gaining control over finances,” said Ron Shevlin, senior analyst, Aite
Group. “The milestone of delivering more than two billion e-bills is a
testament to the value perceived by those who now utilize e-bills as
part of banking and bill payment. With the younger generations’
proclivity to use technology, especially the mobile channel, it probably
won’t take as long to hit the next two billion e-bills as it did the
first two billion.”

Fiserv is the leading provider of e-bill presentment, delivering e-bills
to more than 3,800 financial institutions, for nearly 60 percent of all
common household bills such as utility, mobile phone and credit card.
Fiserv patented the first end-to-end electronic billing and payment
solution in 2000. Today, not only does Fiserv provide e-bills for a
greater percentage of the market than any other provider, but it also
delivers data-fed e-bills to financial websites, which enable a better
consumer experience. Data-fed e-bills give consumers direct access to a
full view of the bill within online banking as opposed to an abridged
snippet of the consumer’s bill that is available through a scraped
e-bill.

E-bill activation has been most effective when two main components are
considered -- customer education and an intuitive user interface. On the
education side, billers and financial institutions that created
awareness about e-bills, how to sign-up for them and the benefits that
can be achieved by utilizing e-bills, have seen significant increases in
adoption.

In terms of the consumer experience and leveraging the interface as a
way to encourage consumers to try e-bills and turn off paper bills,
Fiserv recently announced the availability of E-bill
Easy Activation (for billing organizations) and E-bill
Introduction (for financial institutions). This feature gives
consumers an opportunity to receive e-bills for an introductory period
at their financial institution bill pay website while they also continue
to receive the paper bills in the mail, giving customers the ability to
become familiar with e-bills before permanently making the switch.
Pilots of the feature conducted with five financial institutions
delivered solid results, with consumers enrolled in the pilot activating
three times more e-bills than consumers who were not enrolled.
Additionally, billing organizations that are employing E-Bill Easy
Activation at financial institution websites have seen nearly one in
five customers choosing to turn-on e-bills and turn-off paper bills for
good.

“For some consumers, changing behavior from paper to electronic billing
is better accomplished with a trial period,” said Michelle Flint,
general manager, eBill business line, Biller Solutions, Fiserv. “Easy
Activation and E-bill Introduction are our ways of listening to the
voice of the consumer, and making it easy for them to try e-bills
without turning off the paper bill until they are comfortable with the
process. Our experience tells us that once consumers try e-bill
delivery, they are highly satisfied with the service and elect to
receive additional e-bills from their service providers.”

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