One of my team members just received 5,000 bonus crystals with the message "Sorry for the updates, here's 5,000 crystals." But not everybody received this bonus - perhaps only for those who have lost medals?

I got that apology package once, about a year ago. I lost my base and had to recover it. Was down a week, so not a bad tradeoff. I think the key is you do need to submit a complaint, which then triggers the fix and possible apology. Another member in our squad went through the same issue, and did not get the crystals, so there's no guarantee you will get them. Worth a shot.

They must have some idea of how many medals were lost to be able to come up with that "compensation" scheme.Also, they must know exactly which players lost medals to award them the crates. I lost 43k medals, didn't notify customer support, and was awarded the 1000 crystals for losing between 25 and 60k medals. This tells me that they must know the medal count lost and the players that lost them.

my squadmate who lost 30k medals only get 1k crystals, thats a punsh in the face of all players guys. You earn round about 15 medals for one attack and at Level 9 he needs 60 gems for full loadout to rush attacks, so he needs 120k crystals to get his old status...cant believe how they act with that mess, bastards.... 1000 gems are a bad joke, you can buy that with 10 bucks, all players have to contact support

Leader of ActiveDonatorYMW (former TOP 50 Windows-Squad ActiveDonator)We are on the way to get back in the Top50 and searching for fearless rebels fighting with us against the Empire. Perks maxxed out at 50 and ranked in the Top200 now....

I got 2000 crystals, I lost 79000 medals, is this it? Are they not fixing the medal issue? Do they really think 2000 crystals is enough compensation for 79k medals and a year of grinding to get them? Are they out of Thier fucking minds? This is a fucking insult.. At the very least it should be 1 crystal per medal lost, they have zero respect for Thier customers the fucking bastards.

Fingers crossed... maybe we get the medals back and is this compensation for the wait? Not believing it will happen but still... Lost 47k and got 1k crystals. No clue what to do with them as I got 5 droids and speeding up buildings with them is just meh