Lean & Service

Customers are continuously looking for improved service. The ability to enhance service offering creates a competitive advantage. Lean delivers the framework. It creates standards that support the business’ strategic goals and objectives.

A highly committed leadership team and an empowered and trained workforce are the ingredients for Lean Transformations.

Successful Lean interventions require a solid foundation on which to build a “house of Quality”. LBSPartners have developed a 7 phase approach to companies looking to adapt Lean in their Service process.Explore our solutions

A Customer experience and technical support provider was looking to improve on their CSAT performance. By embracing Lean, they acheived a 43% improvement in their SLAs.Read more about our Impact