Don't buy cosatto

On the 9th of August my 7.5month our child was in his cosatto car seat, I was carrying my child indoors and both handles snapped off the car seat, plunging my child to the concrete driveway. We were extremely fortunate in the way the seat fell, and although he was shocked and screaming, we took him to hospital and he sustained no injury- a miracle! I was relieved the incident hadn't taken place on the road, an escalator, up the stairs etc. We were so lucky in the way the seat fell, my sons legs and head could've taken the impact.

After speaking to an extremely unconcerned and blasť member of staff, I asked to speak to somebody who understood the gravity of the situation. I lady called Elaine contacted myself, her main concern (addressed within seconds of speaking to Elaine), was finanicial. Without prompt or mention of refund, Elaine addressed the fact that cosatto would not offer me a refund and the would not send a representative of the company to see us/the seat/where the incident occurred. I was told they 'did not have that facility'- despite only being based approximately 70miles away. When pushed, Elaine told me that 'instead of sending DPD, where the seat could very well get misplaced', then they would send their 'own courier'. So Elaine was prepared for the seat to get misplaced rather than investigated.**I was appalled at the lack of concern from Elaine and cosatto.**A company who is profiteering on the back of child safety, with a complete disregard for child safety. I will do everything to help expose cosatto to prevent any other child from experiencing what my child has or more realistically- worse.

The car seat is currently with John Lewis, Barry from the Liverpool one store was managing our case.

Please also note, watchdog aired a show this evening featuring cosatto, also cosatto have been found responsible for the death of a baby in one of their cots.