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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (329)

87%
would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

Ian M

November 2017

Location and Charecter

The hotel is ideally situated for exploring the Cathedral and the old part of town.

We were able to leave our car in the car park and explore Lincoln on foot. There has been a hotel on the site for 800 years. It has managed to update itself without spoiling its character, both in the public areas and our room.

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Lucy Bell

May 2017

The Maids Head Hotel

Great room and great service.

Would have liked a safe to store valuables for the time we were there.

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Jean M

May 2017

Location, location, location

Couldn't fault the welcome of the staff and charm of this ideally situated hotel.

Great to have on site parking too, right in the middle of Norwich. If you want to walk around the historic parts of the city this is perfect as you only have to walk out the front door. The only fault I could find was the excessive amount of fat on the bacon for breakfast. Even cheaper bed and breakfast places we have stayed at have given us better, leaner bacon. I'm sure this could be remedied. Otherwise, top marks Maid Head.

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D Leach

January 2017

3 Star @ 4 star money

This place used to be Norwich's premier hotel in the last century but now, sadly, it has become a 1980s cliche that offers little more than a Premier Inn.

This once glamourous establishment has lost it's identity and is a muddle of its unchanged and neglected 1980s self with poor replicas of said Premier Inn model rooms. It would appear successive managers have had limited ideas on limited budgets but worse, now there wouldn't seem to be a manager or budget at all. The entrance from the carpal is unappealing to say the least. Dirty, dowdy, littered with commercial waste bins, litter, and cigarette butts. More YMCA than so-claimed 4 star. It's clear on arrival that the manager and staff have no respect for their company and their clientele. To be fair though, the friendly and helpful staff were cleary short or bodies, though I doubt the owners short of profits. At reception, our room wasn't ready despite my calling early in the morning to advise my check in time. This was quickly rectified and we were allocated another room but only because I was assertive; others were sat in the lobby for quite some time. The lobby and lounge areas I found pleasant enough, 4 star, if particularly decorated, cramped with furniture, and unattended (tables uncleared). The hallways are somewhat dowdy and decorated with pictures one would find in charity shops and our 'Executive' room was a poor attempt at a Premier Inn standard room bar the out of place pictures and I'll fitting furniture. It was fine but:

a) we could hear next door's tv, above the drone of the heating and constant extraction - worse however, was the neighbour's crying baby (which did thankfully settle down as reception didn't have a spare comparative or better room to move us to). b) no aircon, just a radiator that we needed to turn off in the night and then turn back on in the morning. c) the wall mounted tv was at an unpleasing angle and dated - I doubt any visitor would have such an old device in their home. d) no mini bar and meagre tea/coffee/milk/biscuits (two)

e) odd light switches and insufficient plug sockets

f) the tiled bathroom floor has age old ingrained dirt, the inside of the had not been cleaned, and when in the shower I got slightly scolded as I assume next door flushed their looking

f) there is a funky iPad in the room (shame it doesn't control tv, lights, heating), the searched the internet with this and compared various restaurant menus. We chose this hotel's menu from their intranet site on the device and booked through this as it was linked to our room. Nifty. But, in the restaurant the menu was different; completely different, so much so we wouldn't have chosen it. Despite this the food and wine was 4 star if the staff seemed dog tired and I'll at ease

g) the restaurant is a covered courtyard, it is very unappealing to the eye (sewage pipes etc), a mishmash of tables, and ours was in a cold corner. We moved and was still cold. Overall our stay was fine, we enjoyed ourselves, and the hotel was adequate BUT definitely not 4 star. Who is in charge of the star rating?. If this hotel had a 3 Star rating at the price it charges then I would have booked into a Premier Inn. Do people not know what 4 star standards are anymore?. To advertise this place as 4 star is deceptive, to charge 4 star prices is deception!. The hotel owners need to take a long look at themselves!!. I must add that on checkout I was apologised to again about the room noise and their inability to move us, and offered a 15% discount and room upgrade if I book with them direct next time I stay. I must also mention that while checkout is midday, free car parking at the hotel is until 4pm. Which is great for this busy city.

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Nicholas B

December 2016

Run-down

Our room was run-down, dirty, very noisy and way over priced.

paul chamberlain

November 2016

5 Star and more

This was 5 star + very quaint room with beams.

excellent and clean. we had the most relaxing time, we wanted to spend time in the hotel to enjoy it to the full.

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A Austin

September 2016

Anniversary break

Beautiful hotel with lots of character.

Highly recommend and would definitely stay here again

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A McIntyre

September 2016

Beautiful hotel in the heart of the city

After growing up in Norwich, The Maids Head was always a familiar sight and it was great to have the opportunity to stay there while visiting over bank holiday weekend.

The executive suite was clean and comfortable and had all the amenities we needed. The staff were friendly. The hotel is in a great location, just seconds away from Elm Hill and within walking distance of some excellent restaurants. Would definitely stay again.

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Charles Jeakins

September 2016

Great Location

Interesting Hotel in the Tomblands area of Norwich.

5 mins. or so walk from the main areas of the City, Castle, shopping etc. Public areas of the hotel are amazing with interesting pictures and architecture everywhere. Lots of comfortable seating. Good restaurant and bar. Breakfast is very good.Only small downside was our room was a little tired. Having Spoken to the management, restoration of the rooms is underway including new heating and cooling system - a mammoth task in such a historic building. Will definitely revisit next time in Norwich.

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N Day

August 2016

Really great customer service.

Room was a little dated though and a bit cold but bed was very comfortable. You could hear quite a bit of noise from the bars/pubs til at least midnight. Would stay again but would ask to be on the other side of the building away from the main street!!