Please complete this survey to help us evaluate our
ongoing software needs. <a href
=${event.parm2}>Click here to take the
survey.</a>

Filter the Email Notifications list using the condition: Event Name is task.send_survey and Table is
Incident.

If any other notifications exist, increase their Weight value
so that only the Software Survey is sent when the incident category is software
(the Software Survey has a Weight of 0, so it has the highest
priority of any notifications for the incident table).