How reviews work

You can leave a review about a driver or passenger for any trip with an approved booking.

A review consists of:

a 5-star rating or no-show

a public review (optional)

a private note (optional)

feedback to Pop team (optional)

Star rating

A star rating works on a scale of 1-5 and is anonymous, which means it will not be publicly linked to the author’s profile. This is to encourage honesty and increase the reliability and accountability of the Pop community.

You can rate a driver on three aspects: communication, timeliness and safety.

You can rate a passenger using a global, five-star rating.

We display an average of your star ratings on your trips, requests and your profile. This is an average of all available star ratings you have received over time.

No-show

If a driver or passenger doesn’t show up on a trip, you can mark them as no-show. For more information on no-shows, please consult the following sections:

Private note

During the review process, you can leave a private note to the person you are reviewing. This note remains private between you and the other person, and can be used to give them feedback on how to improve, thank them for an awesome conversation or tell them about a lost item.

Feedback to the Pop team

If you leave a star rating lower than five or a no-show, we encourage you to give us feedback on your experience.

The feedback is used to gather information on how to improve the service or resolve conflicts. It remains confidential between you and the Pop team and is never shared with other members.