Mary Sue Love is an Associate Professor in the Department of Management and Marketing at SIUE.

Tuesday, Sept 17, 2019

How to Prepare and Successfully Complete Almost Any Difficult Conversation

Do you dread difficult conversations? Hate giving…or receiving performance appraisals? Cringe before facing a tough interaction with a sub…or a general contractor? If so, you are not alone!

Join us as we talk about how to prepare and successfully complete almost any difficult conversation! We’ll discuss what makes a conversation difficult, learn the pre-work we all need to undertake before starting a difficult conversation, and practice a few. By the end of the session, we’ll acquire some new negotiation techniques to move projects, and maybe even people forward.

West Community Credit Union’s Quality Journey: Use of the Baldrige Framework

West Community Credit Union has been engaged in a continuous improvement journey since 2008, utilizing the Malcolm Baldrige Framework for Performance Excellence. In 2018, West Community was named a recipient of the Missouri Quality Award, the state-level Baldrige award administered by the Midwest Excellence Institute. Jason Peach, President/CEO, will describe key lessons learned by West Community and its leadership team over this 10 year journey.

Registration is free; lunch is provided for pre-registered guests. ASQ members receive 0.6 RUs for full attendance.

Keynote Speaker: Erin Urban

Keynote Topic: More Purpose, More Passion, More Potential – Elevate Your Career

Develop Your Successful Career Action Plan! Take the best next steps in your career to have the opportunities you want with more purpose and more passion to achieve your potential. Discover the key essentials to creating an action plan to achieve your goals based on your strengths, your expertise, and your interests. Success is a process. Understand what will work best for your ideal future and trust the process!

Erin Urban is the founder & career strategist powering UPPSolutions, LLC. She is a self-proclaimed recovering perfectionist with over 10 years in mentoring and coaching successful professional transformations. Erin has an extensive background in leading individual, cultural and organizational change initiatives as a Project Manager and Lean Six Sigma Black Belt. Erin is a published author, international speaker and member of the invite-only Forbes Coaches Council.

IE program at SIUE is looking for a qualified quality engineer who can teach a senior level course, titled Six Sigma, Quality & Process Improvement (IE 462) from fall 2019. Below is course objective that can be revised/customized depending on the needs:

This course will provide a comprehensive understanding of the role and value of Six Sigma as an integrated approach to solving process-based problems in Quality. It will also demonstrate the relevance of DMAIC to process improvement, as students apply its key tools to real-life processes. As an advanced topic, Design of Experiments may also be introduced.

Currently, class time of IE 462 is at 5 – 7:50 on Thursday. The class size of IE 462 is about 40. Please note that there is some flexibility in the class time and one TA will be provided. If you are interested, please send me your CV. Also, please let me know if you have any questions about this opportunity. Thank you.

IE program at SIUE is looking for a qualified quality engineer who can teach a senior level course, titled Six Sigma, Quality & Process Improvement (IE 462) from fall 2019. Below is course objective that can be revised/customized depending on the needs:

This course will provide a comprehensive understanding of the role and value of Six Sigma as an integrated approach to solving process-based problems in Quality. It will also demonstrate the relevance of DMAIC to process improvement, as students apply its key tools to real-life processes. As an advanced topic, Design of Experiments may also be introduced.

Currently, class time of IE 462 is at 5 – 7:50 on Thursday. The class size of IE 462 is about 40. Please note that there is some flexibility in the class time and one TA will be provided. If you are interested, please send me your CV. Also, please let me know if you have any questions about this opportunity. Thank you.

Ameren’s Drones in Daily Operations

Join us and your fellow members at the Engineers Center for a JOINT MEETING with the Missouri Society of Professional Engineers. This LUNCH MEETING will feature James Pierce who will speak about Ameren’s innovative and system reliability focused approach to deploying drones as a daily operation. Weather permitting, there will be a drone demonstration.

This luncheon will discuss Ameren’s innovative and system reliability focused approach to deploying drones as a daily operation. Weather permitting there will be a demonstration.

Ameren is deploying and utilizing unmanned aerial technology in multiple business lines with a focus on cost savings, reliability, safety and customer satisfaction. Drones are being used daily throughout Ameren’s service territory to inspect power lines, vegetation, gas and generation facilities with a high degree of success. Benefits are even being seen in storm restoration, where drone crews are able to assess damage in difficult to access areas in a fraction of the time a foot patrol would take.

Thinking Big: Ethics Meets Analytics

This presentation walks through case studies that demonstrate the effects of analytics on individuals, organizations, and government; highlights risk areas in designing and using analytics, and provides a framework for evaluation based on Cathy O’Neil’s Weapons of Math Destruction. The presenter will discuss Data Quality, Data Usage, Opacity, Scale and Damage in both positive and negative examples, including the Facebook/Cambridge Analytica collusion that affected the United Kingdom’s Brexit vote and the 2016 United States’ Presidential election, and the classic example of analytics, Moneyball.

Skills and Requirements of Data Science

Data science is the process of asking meaningful questions, and getting answers, from data. By that definition quality professionals are, and always have been, data scientists. This presentation examines the breadth of skills and requirements for data scientists from the perspective of the quality professional. Based on observations from consulting in both quality and data science fields, four types of data scientists will be described in detail: the strategist, the boundary spanner, the applications ninja, and the communicator or storyteller. Quality professionals need not feel proficient in all forms of data science. By understanding these areas, quality professionals can identify new opportunities for professional development that naturally leverage their strengths and career histories.

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