SAN JOSE, Calif.--(BUSINESS WIRE)--
8x8, Inc. (NASDAQ:EGHT), a provider of cloud-based unified
communications and contact center solutions, today announced the
availability of a cohesive, tightly integrated cloud communications
solution that amalgamates telephony, unified communications (UC) and
contact center users across the enterprise with single sign on and
shared presence over a common underlying platform.

With the integrated 8x8 Virtual Office and Virtual Contact Center
solution, CIOs can free up additional IT resources to focus on core
business objectives by not having to manage disparate telephony and
contact center services. Call center agents benefit from having ready
access to company experts outside of the call center and non call center
employees can now easily reach the call center using common presence
information and click to dial just as they would for anyone on the 8x8
UC service.

"By integrating core business telephony and contact center functionality
onto a single cloud-based platform with single sign on and shared
presence, 8x8 has not only simplified the communications infrastructure
that burdens so many businesses today, it has enhanced the value
businesses derive from its solution set by providing a path to improved
customer engagement," said Keith Dawson, Practice Leader, Customer
Engagement at Ovum. "The ability for a call center agent to tap into the
company's expertise when interacting with customers can have a dramatic
effect on first call resolution and overall customer satisfaction."

The 8x8 Virtual Office/Virtual Contact Center solution offers:

Shared Presence - Agents have visibility into the status of
anyone within the company to handle customer issues in real-time. Any
UC user in the company can also see the agent's status and reach out
to the agent once they have the information that is being requested.
All corporate and contact center directories are integrated.

Single Sign-On - Allows all users to sign on a single time and
have access across all appropriate tools for system administration of
the call center, the UC service as well as for agent desktops,
meetings, switchboards and mobile clients.

Extension-to-Extension Dialing - On-net,
extension-to-extension, click-to-call dialing and call
transfers/processing between contact center users and any other users
in the enterprise organization, regardless of location or endpoint.

Call Center Agent Hardware Endpoints - Agents who regularly use
a non-soft phone solution as part of their agent duties (such as a
remote IP phone) can make this device part of the contact center call
flows and reporting analytics.

Streamlined Administration - The breadth of system
functionality combined with the simplicity of cloud based
communications tools significantly reduces the amount of time required
to manage the service.

"8x8 is committed to developing and delivering communications solutions
that enable our customers to grow and be successful," said 8x8 CEO Vik
Verma. "The elimination of the gap between traditional contact center
agents and regular employees will result in better customer service and
improved productivity by enabling all employees within a business to
interact with a customer in real time."

Mr. Verma continued, "This latest product release shows how 8x8 is
innovating in the cloud communications space. The combination of these
historically separate components will enable us to launch new features
and capabilities that are not available in solutions that treat these
technologies as separate, distinct platforms."

8x8 will begin roll out of the new platform to existing customers prior
to the end of the first calendar quarter.

About 8x8, Inc.

8x8, Inc. (NASDAQ:EGHT) is the trusted provider of secure and reliable
cloud-based unified communications and virtual contact center solutions
to more than 40,000 businesses operating in over 40 countries across six
continents. 8x8's out-of-the-box cloud solutions replace traditional
on-premises PBX hardware and software-based systems with a flexible and
scalable Software as a Service (SaaS) alternative, encompassing cloud
business phone service, contact center solutions, and conferencing. For
additional information, visit www.8x8.com,
or www.8x8.com/UK or connect
with 8x8 on Google+, Facebook, LinkedIn and Twitter.

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