Hey there gang, I had a chance to present the first part of this preso again today at Social Communications in NYC. BTR captured the audio and it's at http://www.blogtalkradio.com/socialcommbroadcast/2009/05/12/Business-Development-Institutes-Social-Communications-Case-Studies-1 if you wanted to follow along. Go to about 3/5ths the way into the audio for this to pick up where I started. Cheerios. David