Hotline

The Blaze Systems hotline is the key ingredient in our support delivery system. Beginning immediately upon delivery of a BlazeLIMS system and continuing as long as a support contract remains in effect, our hotline delivers prompt and accurate answers to your questions about BlazeLIMS. We assist not only with troubleshooting and problem solving, but also with tips to assist you in improving your system throughout its lifecycle. During the hotline coverage hours of your support contract, you always get a real person answering the phone, almost always an immediate transfer to the best support resource to solve your problem, and most questions are answered as part of your call, although some may require research and a callback. Based on our record of performance, our customers tell us that our hotline service is unparalleled in the industry.