Shark Steam Mop Reviews and Complaints

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Shark Steam Mop Reviews

Shark Steam Mop Consumer Complaint
Months ago I submitted an inquiry about my Shark Professional Series Steam Mop. (Model:S3601A) to www.sharkclean.com. Got no response. I sent a second. No response.
I called and called the customer service department and could never get anyone to answer. I resorted to leaving messages. I never received so much as a word in return.
I had purchased my steam mop only several months before it stopped working. I raved over it! I understood why my friends had persuaded me to purchase one. I took the best care of it. I was careful to use it strictly according to the manual.
The first thing it...
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Shark Steam Mop Consumer Complaint
This is the second time I purchased a steam mop. The second one looked better than the first but they both "popped", the rubber tubing coming off and letting steam release in the canister instead of the mop pad. This is it for me, I will not waste my money on this product again. Too bad, because I loved steaming my floors.
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Shark Steam Mop Consumer Complaint
I have had my shark steam mop for about a year. I turned it on this morning to use and I heard a pop. The steam stopped. I listened for a moment then all of the sudden there was a loud sounded like explosion and the floor piece blew off across the floor. It was a big surprise to see that happen. I know people in the past that have had their steam mop stop working and they took it apart I saw that the small tube that sends the water through came off. I'm not sure if this is what happened to mine I didn't open the case. But this is unsafe.
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Shark Steam Mop Consumer Complaint
I just got my shark 5 in 1 lift away steam mop and decided to test it out. As I turned the switch on, it sparked and had a loud "Bang!" I immediately turned it off and decided to try it out again after a few hours. However, I had no luck with it as it wasn't turning on and something on the inside was burning as smoke started coming out of it.
Was really looking forward to using it, but it turned out to be a really disappointment.
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Shark Steam Mop Consumer Complaint
I got the Shark 5 in 1 lift away pocket mop, and tested it out on that day. Just as I turned the switch on it sparked and sounded like something blew. I tried it again after a few hours and it did not turn on but something was burning on the inside as smoke started coming out of it.
Was really looking forward to using it but it turned out to be a huge disappointment.
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Shark Steam Mop Consumer Complaint
I purchased the Sonic Duo a month ago from Target (but lost receipt). I owned a steam mop several years ago which I absolutely loved! But when it broke I couldn't bring myself to spend the money on a new one, being I lived in a mostly carpeted home. When I moved into my new house which is all hardwood floors with some area rugs I thought it would be a perfect time to purchase a new steam mop. I purchased the Duo thinking it would be perfect. I first used it on my bathroom tile. The mop did a fairly good job even though I had to mop the area for quite a bit of time. It however...
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Shark Steam Mop Support Ticket
I went to use my Shark steamer pro the other day, and it started to hiss and spray from the bottom and the next thing you know, it blew up out of it's carrier. I was so scared. Is there anyway it can be repaired or is it completely broken? Please e-mail me @ jjchicamala3@aol.com with a reply.
Thank you,
Judy
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Shark Steam Mop Support Ticket
Hello,
I've had my steam mop for two years (2nd one as first was defective). This morning while cleaning my floor, sparks shot out from the device where the cord meets the main body of the mop. I have taken a photo that I can send to you to illustrate what happened. I'm just lucky it didn't catch onto the curtains, but they came close. I'm hoping your company will stand by your product with this issue.
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Shark Steam Mop Consumer Complaint
I have had the shark steam mop for less than a year and the same thing has happened to me. I think I've used it MAYBE 5 times and the steam no longer comes out. The product apparently is defective and should be taken off the shelves.
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Shark Steam Mop Support Ticket
while only purchasing this mop a year ago or so? only used it couple times, the steam no longer come out of the end of it, the plastic area gets so hot that it burned my hands. took the unit apart to find a distaster in design and failing tubing. what a joke!!!!! I can be reached at 336-451-0852 please contact me asap! Thanks
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Shark Steam Mop Customer Review
I had two with the same problem. The fix is easy but involves disassembly. If you're not handy that way it's probably way too involved. The problem is two little rubber one way valves that control the pumping of water from the reservoir to the heater unit. They're a remarkably easy fix but getting to them is a chore.
1. Remove the handle extension (just makes unit easier to work with.
2. Remove six screws from the body (two are smaller)
3. Lift the water tank and remove the hose from the top of the heater unit. move the clip that holds the hose farther onto the hose rather...
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Shark Steam Mop Consumer Complaint
My first one broke the first month of use, it just would not turn on at all. My second one stopped making steam after about 8 months. They said the heating element must be dead, which cannot be fixed. luckily, I was still under the 1 year warranty and am now waiting for my 3rd one. Customer service was fine, and they will replace for a dollar plus tax. I hope this one won't break so soon, as the 1-year warranty is almost up. This steam mop has been designed in a way that it cannot be fixed if it breaks, so once the warranty is up, just hope for the best. I find it easy to use as you...
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Shark Steam Mop Consumer Complaint
I tried to use my shark do maybe the 10 th time in less than a year today. It went on just fine but when I hit any of the steaming functions it just turns off. Short possibly? I hope they will replace it but after reading all of these other reviews maybe they need a class action law suit against them so we can get our money back!
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Shark Steam Mop Support Ticket
While using my shark steam mop yesterday, it popped and steam burst from the top and sides of the mop. The hose popped off while using it so my husband and I opened it and put it back on to use it today. As soon as I plugged it in and pumped the handle, it popped off again. I have not had this product a year yet, as it was a Christmas gift last year. I am very disappointed in it for the price it cost. Is there anything Shark can do to replace this item for me? If not, I will just go out and buy a different product.
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Shark Steam Mop Consumer Complaint
I purchased the shark steam mop about 9 months ago. It left streaks on my hard wood floors and when I tried to clean the tile floor in my kitchen today, it started dripping water all over the floor and the mop head shot across the kitchen with hot steam spraying everywhere. I am so disappointed. This product is terribly over priced and is a hazard.
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Shark Steam Mop Consumer Review
I have had my shark steam mop for a couple years now, and I couldn't be happier with it. I don't have the higher end version. Mine was only $60 at Walmart. It has the smaller tank and the pad is only one-sided. I use mine twice a week. I only use distilled water in it. I have never had any problems with it, and I'm actually a little shocked to see so many bad reviews. Granted when I first used the mop I thought the handle was cheaply made, and I was sure that it was going to break in no time, but it's lasted 2 years...2 years of hard scrubbing. I knew when I bought it...
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Shark Steam Mop Consumer Complaint
i bought the shark steam mop 2 months ago thinking it would be great i was very wrong ! i have a small baby who has started crawling and thought it would be great for killing germs and leaving my floors looking like new (as promised) after using this i still have to wash my floors with a mop there left looking dirty after the shark steam mop. i think this product is a rip off and there using false advertisement. this product cost me 120euro which took me a good while to save for. i think it is a disgrace it cost so much and still does not work right. it really was the worst thing i ever...
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Shark Steam Mop Support Ticket
While cleaning a hardwood floor in a small bedroom my Shark S3501 stopped steaming. I let if rest for a day hoping it might recover, but to no avail.
There is water in the tank and the tank gets quite warm but pumping the handle only results in a little puddle of lukewarm water on the floor.
I love my Shark; I hope it can be fixed.
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Shark Steam Mop Consumer Review
IMPORTANT THING TO KNOW ABOUT THE SHARK--It does work as well as the advertisements say but you have to be carefull where you prop it while using it. It has a little bit of a rubbery material on the handle probably to prevent it from sliding when set against a wall but it doesn't provide much traction and unless you prop it into a corner area, it slides down the wall and slams onto the floor. The problem with that is it just stops working after hitting the floor so many times. Had it happen. They replaced it nicely. Anyway, prop it in some kind of corner, even within the corner created...
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Shark Steam Mop Support Ticket
Today, while steam moping my floors my shark steam mop decided to start hissing and an explosion of steam burst out of the sides and bottom of the mop. I am lucky that I did not sustain a steam burn because I immediately dropped the device. After unplugging the steam mop and allowing it to cool I have found that it leaks water and no long works.
VERY DANGEROUS!!!
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Shark Steam Mop Consumer Complaint
Purchased a Shark steam mop for a Christmas gift in 2010 for my 78-yo mother. Worked great for her until the following November (less than a year), when she was in the hospital with knee replacement and I was trying to clean her floors. No hot steam came out. I called Shark's customer service number and told the guy, who wrote down our info and said, well, try plugging it in and waiting, etc. Never worked. Then my mom, after recuperating from surgery, tried the mop again in February and it worked, once. After that, it's not worked again. She called and the customer service...
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Shark Steam Mop Support Ticket
In less than a year the hose on the inside of the housing frayed and became disconnected the the piece the enables the steam to come out of the bottom to clean the floors. This was not an exposed part and should not have frayed if it was put together correctly. I hope that Shark will stand by it's product and make good on their steam mop.
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Shark Steam Mop Consumer Complaint
I purchased the Shark Steam Mop and it was just what I needed. I had it less than a year when the steam stopped working. My husband took it apart and saw that the hose which in enclosed in the steam part of the mop had frayed and came away from the part that makes the steam come out from the bottom. I wrote to Shark and told them what happened and they never got back to me. From reading all the reviews on this page it looks to me that they built the Shark not to last and avoid our complains in hopes that we will just buy a new one. In this day and age with the economy the way it is $120.00...
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Shark Steam Mop Consumer Complaint
I've had the mop for about half a year now and I have only used it about ten times. The handle has completely broken off of the mop. It is made of extremely cheap and brittle plastic, it's thin and hollow and now that it's broken is very sharp and has cut my hand open.
Don't buy from Shark unless you want blood on your floors as you clean them.
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Shark Steam Mop Consumer Complaint
I have had my steam mop for about a yearn always cleaning thouroughly after eac use. Have not used much becaused it streaked the floors. I decided to give it another try and i heard a loud pop and the outside housing cracked rendering it useless. would not recommend.
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Shark Steam Mop Support Ticket
I have had my steam mop a little over a year, this summer i was cleaning my floor (summertime) in my bare feet and it was heating up and i began to pump it and the head blew off spraying hot steam and hot water all over my floor and feet. I tried calling the 1800# and they gave me another number to call, but that number didn't even ring. When I called back they told me to keep trying that number. I need someone to get in contact with me so I can get this resolved!
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Shark Steam Mop Consumer Complaint
I've been using the Shark steam mop for over a year with no problems. I plugged it in this morning it lights up but nothing happens. I left it on for 3 minutes and the it never heated up.
I'can't afford to replace right now and I am sure a repair would be nearly the cost of a new mop. For 120.00 I expect a product to last more than a year. I take good care of my items. I am very disappointed.
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Shark Steam Mop Consumer Complaint
I bought the Shark Steam Mop on Black Friday and absolutely fell in love with it!!! I was so excited to use it and very pleased with it when I did. We were using it for only the 3rd time cleaning the house for a showing to sell and it cracked...almost like it burst. I emailed the company directly twice and haven't heard back. Very disappointed in the mop and in the company.
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Shark Steam Mop Support Ticket
Purchased a Shark Steam Mop several months ago. Handle that disperses steam is already broken. Had a feeling from the first day that I used it, that it would be breaking soon because of the cheap plastic. Shark Steam Mop isnt cheap though-$120! I hope they have good customer service!
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Shark Steam Mop Customer Feedback
I purchased the Shark Steam Mop several months ago. The handle which disperses the steam is already broken. I could tell the first day that I used it, that it probably would be breaking soon because of cheap plastic. The Shark Steam Mop isnt cheap-$120!! I hope they stand by their product! I will let you know!
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Shark Steam Mop Consumer Complaint
I ordered a steam mop for my mother. The ordering process gave several add on options at additional costs. I paid $35 for her mop to be delivered in one week. Then I ordered a steam mop for me. I did not pay for the fast delivery on my mop. Both mops were delivered on the same day, to my address. My mother is still waiting for hers because now I have to ship it to her. (she lives in a different state)
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Shark Steam Mop Comments

i purchased my Shark Profesional steamer and used it no more than 4 times. it has stopped producing steam. I've tried everything possible to troubleshoot and nothing as woke. Why is this expensive piece of machine (i paid over $180) not meeting up to the consumer's expectation. I am not a happy consumer.

I am on my second Shark Steamer, the first one was great, this one I bought within the last year and it is a piece of CRAP! I too am a senior/disabled and cannot afford to waste my money on stuff like this! I am so disappointed, I'll go to another manufacturer when I can afford it!

I've had three Shark steam mops. They all worked pretty well the first couple of times but they all stopped. I must be a real sucker for those Shark infomercials because I believe everything that I hear said about these mops and what I see and end up ordering another pricier model. They keep improving them, right? I still have two of them thinking that since they were hardly used someone should be able to fix them. Where do I take them? Is there a Shark Steam Mop repair shop? I'm in Florida in the Fort Myers area. I am so disappointed.

I've had my mop for about 3 years. It just started dripping water on the floor. It gets steam and hot but if someone can tell me what to do please reply. I love the shark mop. I don't want to throw it away. If I do then I will just go with another brand.

I had a replacement sent to me and now that has done the same thing - it will not produce steam. I really love this produce but really bummed that it will not work for more than a year. Is there any way to get yet another replacement or do i have to buy a new one - or another model/make? Thanks

had mine a little over a year. I was cleaning my wood floors, in the summertime, it was heating up, but stopped producing steam through the pads, then the end blew off spraying hot steam and water all over my floor and bare feet, burning my feet. I tried calling the 1800#, but was told to call another number, but that number never even rang, when I call the 1800# back they told me to keep trying the other number. I am getting the run around and just want to get my unit fixed. I can't afford to buy another one as this one was a gift. Someone needs to call me back so I can get this figured out! Very disappointed because I did like my steam mop.

I love the steam mop. I had surgery 4 times on my stomach and the mop has been a life saver. It keeps me from bending and stretching my stomach out of place. My complaint is that I was using the mop and fire sparked continuously from the cord. The is very hazardous. I can no longer use the mop due to this mishap. I would be very appreciative if you would replace the mop.

I got my Shark steam mop as a Christmas gift in 2009. I have loved it; it's great not having to use the smelly, overpowering cleaners that others need. Yesterday it would not steam and it blew the handle apart from the rest of the mop with a lot of steam force. I reattached it 2 more times and the same thing happened. I would like to replace it but am afraid the same would happen with a new one. Is there any warranty with this product? I'm so disappointed and I've recommended it to so many people.

I bought my Shark Steam Mop in December 2009. It has stopped working, won't heat up or produce any steam. It's a piece of junk, and I'm sorry that I spent more than $90 on it. Since your company has such a poor reputation for warranty service on this product, I'm just going to throw it in the trash and chalk this experience up to live and learn. But if you would like to surprise me and replace this product with a new one at your expense, please contact me.

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