Troubleshooting

Our Site

We are a team of web developers who have been in the IT business
for more than 10 years. We are highly experienced in the financial
and e-commerce industry who are based in New York City. If you wish
to contact us, we are available by e-mail
as well as by postal mail.

Your security is 100% guaranteed for all orders placed on our server.
It is protected with the highest Internet encryption technology available,
along with extra security measures such as encryption your credit card
number to ensure complete safety.

Your information, such as name, e-mail, address, credit card and phone
numbers, are strictly confidential. There are no third parties involved
and your information will be under no circumstances shared with anyone
else.

Cookies are nothing more than a piece of information put into your
computer once you visit and order on our website. Cookies are not hard
to get rid of; there are many settings on your web browser that you
can use to disable even receiving them.

All online retailers use cookies to enable secure and fast transactions.
It is impossible for you to place an order on any retail website when
you disable the use of cookies. However, it is possible to get rid of
a cookie once you have placed and received an order on our website.
To learn how to do this, refer to your browser’s help menu or email
us at support@ibuyphonecard.com. Cookies
are a standard and safe Internet procedure that is not intrusive or
harmful in any way, shape or form.

Phone Cards

If you are a new customer, your new account will be verified during
normal business hours (8:00 Am - 11:00 Pm, Eastern Time, Monday through
Sunday, Except public holiday) as soon as possible. Once your account
is set up and verified, future phone cards will be sent to you by
email immediately. The extra time for the first step takes longer
to ensure the customer’s security. Please call us during business
hours if you need the pin number immediatelly.

Online prepaid phone cards are just like a real phone card, with the
added convenience of Internet communications. Once you order a phone
card, the appropriate PIN and access codes of the phone card will be
emailed to you, along with any other additional information that appears
on the phone card. There is no need to physically receive the phone
card, and as a result, no need to pay postage or wait to use it.

You can resell phone cards if you wish. However, bulk sales are not
done on the website itself. If you wish to make a bulk purchase, please
e-mail us with the topic heading of BULK SALE and we will discuss it
with you privately.

Can phone cards…

Make local calls?

Be used on cell phones?

Be used on 1-800 numbers?

Phone cards can be used to do all of the above. However, phone
cards are usually used for long distance, and that is what makes
them economical. It is cheaper to use your regular phone service
for local calls. Cell phones may be subjected to higher rates
and fees, as well. 1-800 numbers are toll free calls and can be
used to make such a number.

Phone cards are all different and they have different expiration
dates depending on the company. Please go over all information
about the phone card you want before purchasing it. All product
information is available prior to purchase, including access numbers
which may or may not be toll-free, customer service numbers, expiration
dates, routing information, connection charges information, and
more.

Toll-free access numbers begin with a 1-800, 1-888, 1-900 and
1-877. Most phone cards have toll-free access numbers, but on
some, local access is used. Local access numbers are regular numbers
like area codes around your neighborhood, such as 1-212 or 1-718.
Usually local access numbers are in cheaper phone cards, with
lower connection rates.

There is no problem with most phone cards. However, on some phone
cards, there will be different rates or hidden fees. To make sure
whether or not your phone card can be used, it is best to check
with the company itself by calling the customer service line made
available to you on the page about your phone card.

No. Prepaid phone cards have a constant rate. Once you pay for
them you will get your value in minutes that remain constant.
It is not like a long-distance calling plan where your rates will
change from time to time depending on the end of the day. However,
during popular calling hours such as nighttime, weekends or holidays,
you might experience some traffic when dialing the access number.
This is completely normal.

On some cards, there is a periodic charge that might happen if
there is any value left on your account at the end of a period.
This can be monthly, semi-monthly, or weekly, starting from the
day you first use your card. This is also known as a pin-number
maintenance fee.

Choose the one that is most economical for you. Depending on
how you plan to use your card, you can choose the one that is
best for you. If you plan to use the phone card all at once, a
connection fee is the one that will save you money. However, if
you plan on making multiple calls on one single card, choose the
one without the connection fee.

Routing charges are charges put on by the phone card company
when you place a call. For example, if you make a call that is
0:14:32, it will be automatically charged as 15 minutes. This
is one minute routing. Like everything else, all cards are different
and the rounding is different for each one. This is a practice
used by the phone card industry to make it easier for them to
charge. We have no control over this.

Troubleshooting

This tends to happen during peak calling hours, such as on nighttime,
weekends and especially holidays. Access numbers can only handle
a certain volume of traffic and that is why you will get a busy
signal. When you have this problem, simply try again with alternate
access numbers, or just simply keep calling. You will get through
eventually.

Every single card is different, with different manufacturers
and companies. To have your problem fixed promptly, please contact
the company of your phone card, which is included in the information
that we send you. Possible problems may be that you are using
a rotary phone or have dialed a wrong access number. If the company
does not fix your problem sufficiently, you can <link>contact
us<contact us link>.