Note 2: Rebooking may not be allowed, or may incur additional fees,
subject to the fare rules of your ticket.

Note 3: Changes of date and/or flight can be made for itinerary
involving the same routes and cabin class without en-route stops. For
instance, itinerary departs from Taipei to Osaka, and returns from
Tokyo to Taipei, is not eligible for online booking changes.

Note 4: Changes cannot be made for journeys commencing from Hong
Kong but paid in Renminbi.

You can pay for the changes for another passenger on condition that the credit card payment must be authenticated by “Verified by Visa” or “MasterCard®SecureCodeTM", or the cardholder will need to present the physical card for verification purpose.

Once you have completed the date and/or time change online successfully, our system will issue a revised e-ticket, which will be sent to the email address provided during the online booking process within an hour. You may then view your bookings online via Manage My Booking.

When you have changed the date and time on your flight booking online, a partial refund (does not equate to the cost of half round trip) of your original ticket is payable, such residual values will be refunded to the credit card charged. Refund will be in the chosen currency when the previous ticket(s) was purchased.

Notwithstanding any contrary booking terms and conditions and/or fare rules, for online bookings made via our US website, and seven days before departure, you may cancel the paid reservations within 24 hours after purchase for a full refund in accordance with our refund process set out at Changes, Cancellation and Refund.

The seven-day refund policy of the Taiwan Consumer Protection Act does not apply to bookings made with an international airline company. For ticket changes, cancellation and refunds, customers should refer to the terms and conditions and/or fare rules of each booking.