Sainsbury’s: 0800 636 262

Phone the main Sainsbury’s customer careline for free by calling their freephone contact number 0800 636 262 – you can direct all your grocery enquiries to this freephone helpline.

Sainsbury’s Customer Services – 0800 636 262

Contact Sainsbury’s customer service advisors for free by calling their main general enquiries phone number 0800 636 262. This is their primary customer service freephone helpline which you should call if you require any advice on your in-store query, such as which Sainsbury’s products are available in-store, what time your nearest Sainsbury’s store is open until and to obtain the contact details of your nearest Sainsbury’s store. You should also phone Sainsbury’s on 0800 636 262 if you are unsure which Sainsbury’s department you should contact. This Sainsbury’s helpline is open from 8am-10pm Monday-Friday, 8am-7pm Saturday and 10am-4pm Sunday and is free to call from all UK phones.

Sainsbury’s Shopping Online – 0800 328 1700

Phone the Sainsbury’s online shopping customer care helpline by calling their freephone contact number 0800 328 1700. If you wish to enquire about delivery prices, find out how to place a Sainsbury’s online order, change or cancel a Sainsbury’s grocery delivery or if you want to dispute a Sainsbury’s online shopping payment then you should call 0800 328 1700. You should also contact Sainsbury’s on their shopping online phone number if you require technical support for your Sainsbury’s shopping online account, for example if you have forgotten your username or your password. The Sainsbury’s online shopping helpline is open from 8am to 11pm seven days a week and, like all freephone numbers, 0800 328 1700 is free to call from all UK phones.

Sainsbury’s Entertainment on Demand – 0330 123 1416

Contact the Sainsbury’s Entertainment on Demand customer service helpdesk by calling their local rate 0330 123 1416 phone number. Sainsbury’s offer a range of online & on-demand entertainment services, including eBooks, Movies & TV, music and magazines. You should therefore phone 0330 123 1416 if you require technical support for any of these entertainment services, such as if the eBook or movie you purchased from Sainsbury’s is not downloading, your Sainsbury’s purchase isn’t showing up in your entertainment library or you need troubleshooting advice on how to use the Sainsbury’s Entertainment on Demand website.

You can call the Sainsbury’s Entertainment on Demand helpline any time between 8am-11:30pm seven days a week, although bank holidays may be affected by closures. Calls to 0330 123 1416 are charged at the same rate as equivalent calls to local 01 or 02 area code phone numbers.

Sainsbury’s Gift Cards – 0800 636 262

Phone the Sainsbury’s gift cards helpline for free by calling the freephone gift card contact number 0800 636 262. Sainsbury’s customer service advisors on this helpline can help you check your gift card balance, advise you on what payment methods are acceptable to use in buying a Sainsbury’s gift card and to reload your Sainsbury’s gift card by putting more money onto it. You can contact the Sainsbury’s gift card helpline from 9am-5:30pm Monday-Friday (their helpline is not available on weekends and bank holidays). All 0800 numbers, such as Sainsbury’s 0800 636 262 phone number, are free to call from all UK-registered phones.

Nectar Card – 0344 811 0811

Contact Nectar by calling their local-rate phone number 0344 811 0811 for any enquiry relating to your Sainsbury’s loyalty card or Nectar points. Nectar are the official loyalty partner for Sainsbury’s and as such please phone 0344 811 0811 to check your Nectar points balance, to order a new Nectar Card or to enquire about any Nectar points missing from a Sainsbury’s purchase. You should also phone the Nectar Card helpline for technical support with your Nectar Card account, for example if you need to update your registered personal information. You can call the Nectar Card contact number with any of these Sainsbury’s-related enquiries between 8am-8pm Monday-Friday and from 9am-5pm on weekends & bank holidays. Calls to 0344 811 0811 are charged at the same rate as Sainsbury’s 03 numbers and all other local-rate UK phone numbers.

Make a complaint to Sainsbury’s – 0800 636 262

Contact Sainsbury’s to make an official complaint by calling their 0800 636 262 phone number for free from any UK phone. As this is their main customer service helpline, advisors will first attempt to put you in contact with the relevant Sainsbury’s department in order to try and resolve your complaint at an initial stage. If you feel your Sainsbury’s complaint has not been dealt with in a satisfactory manner after this you can phone 0800 636 262 again and request to speak to a duty manager or if you would rather complain to Sainsbury’s by post you can write to them using their official complaints postal address which is:

If after either of these second stages your Sainsbury’s complaint has still not been resolved you can then escalate the complaint to an independent alternative dispute resolution (ADR) scheme. Unlike many major UK companies Sainsbury’s do not have an official ADR partner however they do list Small Claims Mediation (UK) Ltd on their website. You can contact this ADR scheme regarding your Sainsbury’s complaint by going to their official website http://www.small-claims-mediation.co.uk/ or by writing to Small Claims Mediation (UK) Ltd by using their official postal address:

Sainsbury’s Energy – 0800 316 0316

Phone Sainsbury’s Energy for free by calling their freephone contact number 0800 316 0316. Call their helpline to speak to a customer service advisor about your gas or electricity supply, Sainsbury’s solar power, Sainsbury’s Energy home insulation and for help and advice if you want to move your Sainsbury’s Energy account to a new address. If you are not an existing customer and you wish to join Sainsbury’s Energy then please call their dedicated sales helpline 0800 107 1879 to get a quote for your energy supply. You can call both of these Sainsbury’s Energy contact numbers from 8am-8pm Monday-Friday and 8am-6pm Saturday, these helplines are closed Sundays and Bank holidays. A 24/7 gas emergency helpline is also available for Sainsbury’s Energy customers by calling the official National Grid emergencies contact number 0800 111 999.

You can contact Sainsbury’s Energy online by filling out an official contact form on their website https://www.sainsburysenergy.com/Contactus/. Although it is slower than contacting Sainsbury’s by phone or online you can write to Sainsbury’s Energy by using their official Energy postal address:

Sainsbury’s Energy,
PO BOX 227,
Rotherham,
S98 1PD,
United Kingdom.

Sainsbury’s Energy Complaints – 0800 316 0316

Contact Sainsbury’s Energy by phone to make a complaint by calling their freephone complaints number 0800 316 0316. If you are not satisfied with your Sainsbury’s Energy price or service you should call their main helpline for free to speak to an advisor. You can also write to Sainsbury’s Energy to make a complaint by writing to their official complaints postal address:

After this initial complaints stage you can phone the Sainsbury’s Energy customer relations manager by calling their dedicated contact number 0800 072 7002 for free. You can also email this manager directly by using the Sainsbury’s Energy official higher complaints email address complaints@contactus.sainsburysenergy.com.

Helpful list of Sainsbury’s Energy phone numbers

Sainsbury’s Energy Department

Phone Number

Sainsbury’s Energy Customer Services

0800 316 0316

Join Sainsbury’s Energy

0800 107 1879

24/7 Gas Emergency Helpline

0800 111 999

Sainsbury’s Energy Complaints – First Stage

0800 316 0316

Sainsbury’s Energy Complaints – Second Stage

0800 072 7002

Sainsbury’s Bank Phone Numbers

Sainsbury’s offer a wide range of financial and insurance services under their Sainsbury’s Bank brand. These range from loans and savings accounts to insurance policies and credit cards. Official phone numbers for all Sainsbury’s Bank departments & services are helpfully provided for you in this section. All Sainsbury’s Bank 0800 & 0808 phone numbers are free to call from any UK phone, and all their contact numbers which start in 03 are charged at the same cost rate as UK local calls, such as calls to 01 & 02 area code phone numbers.

Sainsbury’s Online Banking – 0808 540 50 60

Phone the Sainsbury’s Bank Online Banking helpdesk by calling their freephone contact number 0808 540 50 60. Call this number if you are having difficulties accessing your Sainsbury’s Bank account online and you therefore require troubleshooting advice. You should also phone their 0808 540 50 60 contact number if you have forgotten your account details, such as your Sainsbury’s Bank Online username or password. The Sainsbury’s Bank Online Banking helpline is open 8am-10pm Monday-Friday and 8am-6pm Saturday-Sunday, although please be aware that opening times may be different on bank holidays.

If you are outside the UK and you need technical support for your Sainsbury’s Bank Online Banking service then please call their dedicated international helpline +44131 549 8040. Please be aware that this Sainsbury’s Bank overseas contact number will usually cost more than UK calls to their main Online Banking phone number, and that international mobile and payphone phone calls to the Sainsbury’s Online Banking helpdesk will normally cost substantially more than the same call made from a landline would cost.

Sainsbury’s Loans – 0800 096 0543

Contact Sainsbury’s Bank with regards to your Sainsbury’s loan by calling their 0800 096 0543 phone number for free. Dedicated customer service advisors on this helpline will assist you with topping up your Sainsbury’s Bank loan, managing your Sainsbury’s loan repayments and making a payment protection insurance claim against your Sainsbury’s Loan account. If you wish to apply for a Sainsbury’s Bank loan then please phone their loan quotes contact number 0800 169 8503. You can contact Sainsbury’s Loans from 8am-10pm Monday-Friday, 8:30am-6pm Saturday and 9am-5:30pm Sunday, however please be aware these opening times may be different on UK bank holidays.

Sainsbury’s Credit Cards – 0808 540 50 60

Contact Sainsbury’s credit card customer advisors by calling their 0808 540 50 60 phone number, which is free to call from all UK landline and mobile phones. You can call the Sainsbury’s credit card helpline for help with your credit card payments, assistance with managing your Sainsbury’s credit card online and for information about the fees, charges and interest rates that apply to your Sainsbury’s credit card. If you are outside of the UK and you wish to make an international call to the Sainsbury’s credit card department then you should phone +44 131 549 8040. Alternatively, if your query relates to the Creditcare service offered by Sainsbury’s then please phone their local rate Creditcare helpline 0345 702 3839. These Sainsbury’s credit card phone numbers are open 8am-Midnight on weekdays and 8am-6pm on weekends.

If you are a new Sainsbury’s Bank customer and you wish to apply for a Sainsbury’s credit card then phone their 0800 030 4418 contact number. When calling their card application phone number you should quote ‘WEB’ in order to inform Sainsbury’s Bank you found out about their credit card service from an online source. Their new credit card customer helpline is open 8am-10pm Monday-Friday and 8am-7pm Saturday-Sunday.

If you have lost your Sainsbury’s credit card or it has been stolen from you then please call the Sainsbury’s Bank Lost & Stolen Card Helpline on 0800 456 1232, or instead call 00 44 131 549 8040 if you are calling Sainsbury’s to report a lost or stolen card from outside the UK. The Sainsbury’s lost & stolen credit card helpline is open 24 hours a day, seven days a week, so you can order your replacement Sainsbury’s credit card at any time.

Sainsbury’s Bank Savings – 0808 540 50 60

Phone 0808 540 50 60 to contact Sainsbury’s Bank about your savings account and the savings packages offered by Sainsbury’s. Calling their freephone number will put you in contact with a dedicated Sainsbury’s Savings advisor who can offer you assistance with making deposits to your Sainsbury’s Bank savings account, how to manage your savings account details and provide you with up-to-date information on the interest rates offered on a Sainsbury’s savings account. 0808 540 50 60 is available to call any time between 8am-10pm Monday-Friday and 8am-6pm on weekends, although this contact number may be affected by closures on bank holidays.

You can also write to Sainsbury’s Bank for general enquiries about the savings accounts and interest rates that they offer, however they will not be able to provide you with technical support for a specific Sainsbury’s Savings account. Please use the official Sainsbury’s Savings postal address which we have provided here for you:

Sainsbury’s Child Trust Fund – 0800 7315 896

Phone 0800 7315 896 to contact OneFamily, the official child trust fund provider for Sainsbury’s Child Trust Fund savings accounts. OneFamily advisors on this helpline will be able to provide you with information and technical support on your existing Sainsbury’s Child Trust Fund account, however they will not be able to offer you a new Sainsbury’s Bank trust fund account as these services have now closed (note that you are still free to open an account with OneFamily that is independent from the Sainsbury’s Bank brand). This Sainsbury’s Child Trust Fund helpline is open 9am-7pm Monday-Friday and 9am-12 noon on Saturdays.

Sainsbury’s Mortgages – 0800 838 295

Contact Sainsbury’s Bank Mortgages for free by calling their 0800 838 295 number from any UK phone. Call this Sainsbury’s Bank mortgage helpline 8am-8pm on weekdays to manage the repayments for your Sainsbury’s mortgage account and for information about the range of mortgage products and rates that are offered by Sainsbury’s Bank. You can also write to the mortgages department of Sainsbury’s Bank by sending your general enquiry to their official postal address:

Sainsbury’s Car Insurance – 0800 210 0247

Contact the main general enquiries team for Sainsbury’s Car Insurance by calling their freephone 0800 210 0247 phone number. Existing Sainsbury’s Car Insurance customers can call this hotline to make a claim and manage your Sainsbury’s Car Insurance payments, provided your policy was taken out after June 1st 2011. New customers can also call 0800 210 0247 to take out a new Sainsbury’s Car Insurance policy. A full list of Sainsbury’s Car Insurance phone numbers can be found below, including contact details for breakdown assistance and windscreen claims. All Sainsbury’s Car Insurance customer service phone numbers are available to call 8am-9pm Monday-Friday, 9am-5pm Saturday and 10am-5pm Sunday, however please be aware that these lines may have reduced opening times or closures on bank holidays. The 24 hour emergency and breakdown assistance helplines for Sainsburys are open 24/7 and are not affected on bank holidays. If you would prefer to email a Sainsbury’s Car Insurance advisor then please fill out an official online contact form at this Sainsbury’s car insurance web address: https://www.sainsburysbank.co.uk/insuring/popup/ins_car_contactus_pop.

If your Sainsbury’s Car Insurance policy is dated before 1st June 2011 then phone their dedicated 0345 608 6034 contact number. This is the general enquiries & customer services helplines for all Sainsbury’s car insurance policies dated before 01/06/2011 and thus you should call 0345 608 6034 if you are unsure of which exact pre-2011 car insurance department you need to phone. Please see below for the full list of pre-01/06/2011 Sainsbury’s Car Insurance phone numbers, including 24/7 accident helplines and claims contact numbers.

Sainsbury’s Home Insurance – 0800 206 1965

Phone Sainsbury’s Home Insurance by calling their dedicated freephone 0800 206 1965 customer services contact number. If you are an existing Sainsbury’s Home Insurance customer and you require confidential support with your home insurance payments, or in the unfortunate case where you need to make a home insurance claim then you should call 0800 206 1965 for free. This main Sainsbury’s Home Insurance contact number is open Monday-Friday 8am-9pm, Saturday 9am-5pm and Sunday 10am-5pm. Sainsbury’s also have a dedicated 24 hours a day, seven days a week helpline for home emergencies, phone 0800 206 1966 to speak to an emergency home insurance advisor.

Please note that if your Sainsbury’s Home Insurance policy is dated before 31st January 2012 then you should instead phone 0345 850 5500 for assistance with your specific Sainsbury’s Home Insurance Policy. 0345 850 5500 is a local rate contact number which costs the exact same to call as 01 and 02 UK area code phone numbers.

Sainsbury’s Pet Insurance – 0330 100 7915

Contact the Sainsbury’s Pet Insurance general enquiries advisor team by calling their local-rate 0330 100 7915 phone number. If you are unsure of which Sainsbury’s pet insurance policy would be right for you, or if you aren’t sure which Sainsbury’s Pet Insurance helpline you should phone then please call 0330 100 7915. The full lists of Sainsbury’s Pet Insurance phone numbers and their respective opening times have been made available to you below. If you would prefer to send your Sainsbury’s Pet Insurance query in by email then use the official Sainsbury’s Pet Insurance contact portal here: https://www.sainsburysbankcontact.co.uk/pet-insurance-contact/allianz/.

Sainsbury’s Life Insurance – 0800 0137 137

Phone Sainsbury’s Life Insurance general enquiries by calling their freephone contact number 0800 0137 137. Customer service advisors on 0800 0137 137 will help you with your Sainsbury’s Life Insurance payments and to make a claim on your Sainsbury’s life insurance policy. You should also call this Sainsbury’s Life Insurance helpline if you want help and advice on which Sainsbury’s Life Insurance product to choose and to get a quote for a Sainsbury’s Life Insurance policy. You can call 0800 0137 137 from 8am-8pm Monday-Friday and 9am-5pm on Saturdays, therefore the helpline is closed on Sundays and bank holidays.

Sainsbury’s Travel Insurance – 0330 100 9350

Contact the customer services department for Sainsbury’s Travel Insurance by calling their local-rate 0330 100 9350 phone number. Any questions relating to the travel insurance policies run by Sainsbury’s, including travel insurance prices, should be directed to their helpline. You should also phone 0330 100 9350 to make a claim on your existing Sainsbury’s Travel Insurance policy. The Sainsbury’s Travel Insurance helpline is open 8am-8pm Monday-Friday, 8am-7pm Saturday and 9am-5pm Sunday.

Important Sainsbury’s Phone Numbers

Sainsbury’s Department

Phone Number

Sainsbury’s Customer Services

Make a Complaint to Sainsbury’s

Sainsbury’s Gift Cards

0800 636 262

Sainsbury’s Shopping Online

0800 328 1700

Sainsbury’s Entertainment on Demand

0330 123 1416

Nectar Card

0344 811 0811

Sainsbury’s Energy

0800 316 0316

Sainsbury’s Online Banking

Sainsbury’s Credit Cards

Sainsbury’s Savings

0808 540 50 60

Sainsbury’s Loans

0800 096 0543

Sainsbury’s Mortgages

0800 838 295

Sainsbury’s Car Insurance

0800 210 0247

Sainsbury’s Home Insurance

0800 206 1965

Sainbury’s Pet Insurance

0330 100 7915

Sainsbury’s Life Insurance

0800 0137 137

Sainsbury’s Travel Insurance

0330 100 9350

Alternative Sainsbury’s Contact Options

Email

If you want to send an email to Sainsbury’s about any in-store or online query then please fill out their official online contact form at their primary online help page http://help.sainsburys.co.uk/help/contact_us. You can also follow this link to speak to a live web chat advisor and, for the hard of hearing, a live video sign language-trained advisor.

Write to Sainsbury’s

Although Sainsbury’s state that it is significantly quicker to contact them using their phone or email contact options, you can still write to Sainsbury’s for general enquiries related to any of their products or services by using this official postal address:

Store Locator

Use the official Sainsbury’s Store Locator https://stores.sainsburys.co.uk/ to find your nearest store and to obtain the contact details of any one of Sainsbury’s 1200+ UK stores.

Sainsbury’s Survey

You can send your feedback and comments about your Sainsbury’s in-store or online grocery shopping experiences by filling out a detailed survey on their official feedback website https://www.tellsainsburyssurvey.co.uk/.

Sainsbury’s Social Media

As the second largest supermarket chain in the UK (correct as of 2016), Sainsbury’s operates a number of official pages on some of the world’s most popular social media networks. Links to Sainsbury’s social media pages can be found here:

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