The Power of Exclusivity: The Tri-State Utility Products approach to sole-sourcing

Treating vendors, customers and employees extra-special is more than a mission statement at Tri-State Utility Products Inc. — it’s the not-so-secret sauce that Wade and Debbie Patterson use to give their company a truly distinct flavor.

From the moment you walk up the steps of the Tri-State Utility Products Inc., headquarters building in a quiet industrial park in Marietta, Ga., on the north side of Atlanta, you quickly realize it’s a different type of distributorship. When you go through the door, there isn’t a Plexiglas divider between you and the receptionist. You are greeted by Judy Williams-Donlevey with a friendly, “Hi, May I help you?” in the reception area. Judy sets the tone at Tri-State ...

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