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What is proper protocol during a funeral?

My friend's grandma passed away this week. During the funeral (literally as the eulogy was about to be read) the casket was removed from the room and started to be transported to the cemetery. The family was crying, begging the funeral home to bring her back.
I can't believe this happened. Apparently they were rushing through because there were 2 more funerals that day. During the luncheon, people's plates were being removed as they were still eating.
I am shocked this happened, this funeral home has an excellent reputation, normally. I can't believe how unprofessional it all was.

That is the most disrespectful thing I have ever heard! I would be filing a complaint, they never should have booked that many services that close together. The whole point of their job is to help make the families life easier during such a hard time. If they really want to get the place noticed I would contact a local paper or tv station and let them do a story on how badly they were treated.

Neither of those occurrences could be considered "proper" protocol. I agree that the funeral home should be reported to the BBB. That kind of behavior is disgraceful. I hope the family does something to complain and warn others.

I'm Sorry. This is Sad! This is not right at all! To be rushed in such a time is the Worst Ever.. I'd tell everyone! Including a heartfelt letter to them & their lack of empathy, decent business etc.. So Wrong!

How horrible! This is so incredibly disrespectful to the bereaved family. Write a letter to the funeral home and send it to your local paper. Forward them to a few businesses in the area if you can, too. File a formal complaint with the Better Business Bureau; hopefully they'll get what they deserve: NOTHING!