<p>Jellyfish are as easy to care for as regular aquarium fish. They require <a href="http://jellyfishart.com/kb/start/feeding-jellyfish">daily feeding</a> and a <a href="http://jellyfishart.com/kb/faqs/changing-water">weekly 20% water change and salinity check</a>. It's okay to skip feeding for a weekend, but be sure to feed jellyfish a little extra before and after any long period without feeding. Jellyfish require a special tank such as our <a href="http://jellyfishart.com/shop/desktop-jellyfish-tank">Desktop Jellyfish Tank</a> designed specifically for jellyfish. In a regular fish tank, they would get sucked into the filtration intakes.</p>

<p><center><img src="/images/content/kb/arrive_alive.jpg" height="100" /> <img src="/images/content/kb/fedex.jpg" height="100" /></center></p>
<p>Once your <a href="https://jellyfishart.com/shop/desktop-jellyfish-tank">Desktop Jellyfish Tank</a> is <a href="https://jellyfishart.com/kb/start/tank-setup">set up</a>, you can order your <a href="https://jellyfishart.com/shop/moon-jellyfish">live jellyfish</a> from our website to be shipped right to your door. If you ordered a kit, your account will already have credit for the jellyfish, food and shipping when you log in. Our flat rate for 2-Day shipping of live items is $25. Shipping can be upgraded to overnight for an extra fee. </p>
<p><b>We offer an Arrive Alive Guarantee for 30 days on our jellyfish livestock. We guarantee jellyfish that leave our facilities will ARRIVE ALIVE at its destination and STAY ALIVE for at least 30 days.
If your purchase does not arrive alive or if it expires within 30 days of receiving it, we will replace it for FREE (excluding shipping).</b></p>
<p>Jellyfish are shipped in sealed plastic bags inside insulated shipping boxes. They ship via FedEx 2-Day Air or Overnight Express to your door. All jellyfish orders contain <a href="http://jellyfishart.com/kb/faqs/cycling-fish-tanks">live rock</a>, which jump starts the biological filtration process in your tank, making time-consuming cycling unnecessary. You can schedule the arrival date of your jellyfish to your convenience using our <a href="http://jellyfishart.com/kb/shipping/scheduling-jellyfish-delivery/">scheduler</a> once your tank is <a href="http://jellyfishart.com/kb/start/tank-setup">up and running with water</a>.</p>
<p>Acclimate the new arrivals according to our Acclimation Procedures even if they appear to be lifeless. Many times specimens that may look lifeless will frequently recover within hours when properly acclimated.</p>
<p>Tap water cannot have been used in the tank. Jellyfish require salt water that has been made from distilled or reverse osmosis filtered water and mixed with sea salt.</p>
<p>Delivery must be in the contiguous United States.</p>
<p>If your package is delivered at least one day late due to shipping delays, please contact the shipping company to file a late delivery claim claim. Jellyfish Art uses FedEx Express for all domestic shipments and they can be reached at fedex.com or 1 800 GO FEDEX. Please feel free to contact us to help process these claims.</p>
<p>You must have purchased a Jellyfish Art tank in order to have your jellyfish shipment fall under the Arrive Alive guarantee. Jellyfish require special tanks designed specifically for jellyfish and Jellyfish Art cannot be held responsible for jellyfish placed in incorrectly designed tanks.</p>
<p>If You Suffer A Loss of Jellyfish:</p>
<ol>
<li><p>File a claim with Jellyfish Art immediately. A form can be received by e-mailing [email protected]</p></li>
<li><p>Claims must be completed not more than 30 days after receiving jellyfish.</p></li>
<li><p>Jellyfish Art will replace the specimen or provide livestock credit for the amount of the purchase price.</p></li>
<li><p>Replacements are subject to availability.</p></li>
</ol>
<p>Sorry, credit cards cannot be refunded for lost jellyfish.<b> Shipping charges for replacement fish are the responsibility of the customer.</b></p>
<p><b>We cannot ship jellyfish to Hawaii, PO Boxes, Puerto Rico, other U.S. Territories, or other countries, except for orders to distributors.</b> We do ship tanks and dry goods worldwide. Please see <a href="http://jellyfishart.com/kb/shipping/international-shipping" target="_blank">our international orders page</a> for more details.</p>
<p>The entire aquarium industry is built on shipping live marine specimens all over the world, so our shipping methods are built on processes that have been perfected over decades. Since we specialize in jellyfish, we have customized our shipping methods to work specifically for jellyfish. Please be aware that we are selling live animals who grow and shrink according to their environmental conditions. Sizing is approximate to what we have in stock and we do not refund money based on size.</p>
<p>This policy has been updated 06/15.</p>

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<p>You can make your own salt water for your jellyfish aquarium by mixing water and <a href="https://jellyfishart.com/shop/acquarium-salt-10-gal">Jelly Salt</a>. Do not use regular table salt. You can also buy pre-mixed salt water from your local aquarium shop, usually for about $1/gallon. Bring your own jugs or buy them at the store.</p>
<p><b>DO NOT USE TAP WATER to mix salt water.</b> Even if you have high quality tap water that is safe to drink, it can contain contaminants that are harmful to jellyfish. You can buy reverse-osmosis water or deionized water from your local grocery, aquarium store, Walmart or Home Depot. Look at the label on the water container to confirm it is what you need.</p>
<p>When mixing your own salt water, follow dosing instructions on the salt container. Remember, the Desktop Jellyfish Tank holds about 5 gallons. Allow the salt to completely mix and dissolve for 24 hours. Mix the salt and water in a separate container if there are already jellyfish in your tank. Use your hydrometer to measure salinity. Add more salt or fresh water as needed to bring the salinity between 28 and 32ppt. Once salinity is correct, run your pump at least 24 hours before adding jellyfish. This will allow the pH to stabilize and the water to oxygenate.</p>

<p>Jellyfish cannot survive in a regular aquarium due to the delicate nature of these animals. Exposure to any intakes or excessive flow can damage the tissue of the jellyfish. </p>
<p>Jellyfish Art's jellyfish tank is specially designed with a water flow pattern that keeps jellyfish from getting sucked into pump intakes. Water flow is powered by the rise of air bubbles from an air pump, not a water pump, so flow is more gentle.</p>
<p>Water flows through the substrate at the bottom of the tank, which spreads it out over a large surface area so there are no strong points of suction to harm the jellyfish. The water flows through the gaps between the substrate particles down towards the bottom of the bubble channel. Here the rise of air bubbles from the air pump drives water flow up the bubble channel. Water exits the top of the bubble channel at an angle and drives a circular motion of water flow, which keeps the jellyfish away from the edges of the tank. This tank design is called a "kreisel" and was developed in the 1960s by a German oceanographer to house plankton onboard research vessels. </p>

<p><b>Jellyfish Art Warranty</b>
<br />30-Day No Hassle Money-Back Guarantee
We offer a 30-day money back guarantee on UNUSED dry (non-perishable) goods purchased directly from Jellyfish Art and not from a third party retailer. If you are not satisfied with an unused dry good, please return it to us within 30 days of purchase for a full refund to Jellyfish Art, 4801 Johnson Road, Suite 10, Coconut Creek, FL 33073. Jellyfish Art issues refunds once the item has been inspected to confirm it is unused and unbroken. A 15% restocking fee will be deducted from the refunded amount. This warranty does not apply to live animals and custom tanks. Note retailers may have different return policies, which override Jellyfish Art's return policy. You should contact them if you purchased our products from them. A tank that has been filled with water or substrate is considered used.</p>
<p>If your package arrives damaged due to shipping, please contact the shipping company with your tracking number to file a damage claim. Jellyfish Art uses FedEx for all domestic shipments and they can be reached at fedex.com or 1-800-GO-FEDEX. Please feel free to contact Jellyfish Art to help process these claims.</p>
<p>Jellyfish Art guarantees the Desktop Jellyfish Tank to the original purchaser against defects in components, materials, and workmanship (that occur under normal use) for a period of one year from the date of retail purchase. The warranty is not transferable and is confined to the original retail purchaser only. Return domestic shipping and handling is covered by Jellyfish Art. International Shipping is not covered in most cases. </p>
<p>Damage to the aquarium acrylic is not included. The warranty does not apply if damages result from misuse, accident, improper installation, lack of reasonable care, or if the product is not purchased from Jellyfish Art or an authorized dealer, damage due to modification or alteration that is made to the product, wrong circuitry or unspecified electrical input to the pump.</p>
<p>If customer does not want to perform needed repairs and they are covered by the warranty, Jellyfish Art will pay the return shipping charges for defective products. Jellyfish Art will either repair or replace the product and ship it back to the customer.</p>
<p>A copy of original purchase receipt and order number are required for return of the defective product. After any repairs/replacement of the unit, this warranty will thereafter continue and remain in force only for the unexpired period of warranty.</p>
<p>Moreover, the time taken for repair/replacement and in transit whether under the warranty or otherwise shall not be excluded from the warranty period. All returns must be made in original packaging, including a master carton around the retail carton within the Styrofoam mould.</p>