Privacy Statement

Privacy Statement

Your use of the content and service provided on this website is subject to the terms of this Privacy Statement, the Copyright Statement and the Terms and Conditions on this website (‘the terms’). Your use of these services will mean that you accept the terms.

1. The Holiday Rep Certificate Commitment to privacy Holiday Rep Certificate aims to provide all users and visitors to the website with a unique, efficient and customised learning experience.

Holiday Rep Certificate is fully committed to respecting your privacy and to protecting any personal information you provide to it. Holiday Rep Certificate treats both privacy and security as a priority and makes every effort to ensure that all the information provided by you is protected. This Privacy Statement respects and protects the privacy of all visitors including members and learners to the Website and intends to give you as much control as possible.

This Privacy Statement explains how Holiday Rep Certificate collects information from you when you use the Website and how this information is then used. Holiday Rep Certificate hopes that this will remove any concerns you may have and will make using the Website an educational, exciting and safe experience.

Please read this Privacy Statement carefully and re-visit this page from time to time to review any changes that may have been made. If you have any questions or comments about our administration of your personal information, please contact us on [email protected]

Holiday Rep Certificate has registered as a data controller (in its registered company name of Digital Sea Limited) in accordance with United Kingdom Data Protection Act 1998. Holiday Rep Certificate will process any personal information which it collects about you in accordance with the Data Protection Act 1998.

Some of the information you provide to Holiday Rep Certificate may be sensitive personal data for the purposes of the Data Protection Act, 1998. Sensitive personal data includes race or ethnic origin, political opinions, religious or other beliefs, trade union membership, physical or mental health, sexual life or criminal records.

Where you are providing information about another person, you do so on the basis that the other individual has agreed to the processing of his or her personal data, including sensitive personal data, and to your receiving on his or her behalf any data protection notices. You confirm that you have informed such third party individual which data are obligatory and which are voluntary and how he or she can access and, if necessary rectify the data held about him or her.

By disclosing any personal information to Holiday Rep Certificate and/or by using the Website you consent to the collection and storage of all personal information provided to Holiday Rep Certificate as set out in this Privacy Statement and the Terms and Conditions. If Holiday Rep Certificate make any changes to this Privacy Policy these changes will be detailed on this page in order to ensure that you are fully aware of what information is collected, how it is used and under what circumstances it will be disclosed.

This Privacy Statement only applies to personal data collected by Holiday Rep Certificate through the Website or in any other manner expressly described in this Privacy Statement.

2. Paying for a course online with Holiday Rep Certificate In making an online payment for a particular course, you will be asked to enter the details of a credit or debit card onto the Website and provide an email address and telephone number.

These details are collected securely by:

SagePay 4th Floor 100 Gray’s Inn Road London WC1X 8AL UK

Credit or debit card details are collected using 256 bit secure encryption and are not collected or made available to Holiday Rep Certificate and/or its approved third party learning providers (referred to as “Holiday Rep Certificate providers”).

3. What information does Holiday Rep Certificate collect during Registration or Enrolment? To become a registered member of or learner with Holiday Rep Certificate you or, if you are registering through your employer or any third party, the person registering on your behalf, will be asked to provide your full name and address. When registering on the Website you may also have the option of whether to submit additional information including your title, middle name, telephone number, e-mail address, highest qualification, employment status, ethnic origin, any disabilities, learning needs, equipment needs and a personal description. When you register on the Website, you will be provided with a username and given a password.

4. What information does Holiday Rep Certificate collect when you access Course Materials? Holiday Rep Certificate monitors your usage of the Course Materials to monitor the progress of any learning provided to you and so that the overall user experience can be improved.

5. How does Holiday Rep Certificate use the information collected?

Holiday Rep Certificate uses your personal information for the purpose of responding to your queries and comments, providing Holiday Rep Certificate Course Materials and any associated administration, for general statistical and research sampling purposes and for obtaining any relevant professional advice. This may include disclosing your information to our service providers and agents for these purposes and to our auditors. The more information you provide, the more focused and customized we can make your learning experience.

SagePay will use the personal information provided by you for the purposes of processing your online payment and will transmit your credit card details via 256bit secure encryption to your issuing bank or credit card company to confirm your payment.

We may disclose your information to third parties who acquire the Holiday Rep Certificate business in the future but only for the purposes outlined in this Privacy Statement. If you are a Holiday Rep Certificate member or learner taking part in training through or as a result of a scheme sponsored or organised by your employer, trade organisation or other group (“your Sponsor”), Holiday Rep Certificate may disclose the personal information collected to your Sponsor in order to monitor your learning.

Holiday Rep Certificate will also send you regular updates on the Holiday Rep Certificate service, up-to-date information about Holiday Rep Certificate Materials, additions to the Website and information about specific activities such as customer feedback surveys and competitions. If at any time subsequently you do not wish to receive such updates, you can email us and request to be removed. Sensitive data will not be used for marketing purposes without your further express consent.

If you have not registered as a learner or member but are simply making a general enquiry using the email facility or other Holiday Rep Certificate contact details provided on the website, your personal information will be used for the purposes of responding to your enquiry. If we wish to use your information for other purposes, for example where you are responding to a particular promotion or marketing campaign, we will tell you so and obtain your consent where appropriate.

I’ve just had confirmation from TUI that my assessment day was successful and I’ve got the job! I just wanted to drop you a note to say that I probably would not have got this job if I hadn’t done your rep course first. I was totally prepared for the interview and your interview tips and suggestions gave me a massive advantage. You’re on my postcard list – CHEERS!!!K. Davidson

To the Holiday Rep Certificate team – THANK YOU, THANK YOU, THANK YOU!!! I’ve just been hired by Thomas Cook to start in the summer and I’m so excited because this has been my dream for 3 years!! Your course was outstanding and I found myself going through it over and over and over again before I had my interviews.Jenny C

Hi guys, I just wanted to let you know that I am MEGA impressed with the course so far and I’m not even half-way through! I studied travel at college for 3 years and I’ve still managed to learn so much that I didn’t know about being a rep. Well done for creating such a valuable course :-)Lisa Mayburn

I spent over a year trying to land a job as a holiday rep with no luck before I enrolled on to your course. All of the modules were very informative, easy to follow and enjoyable and thanks to your help I’ve been offered a job with a leading tour operator. I can’t thank you enough! Anybody looking for a holiday rep job absolutely NEEDS this course!James Ellis

I’m pleased to tell you that I’ve just passed my first interview with Thomson! The interviewer was seriously impressed at how much I knew about being a rep when I have absolutely zero experience. I can’t thank you enough for this wonderful course!Ben Pearson

We are very happy to offer the Holiday Rep Certificate course to our pupils. It is an all round great course that gives a wide range of knowledge, information and skills for would be holiday reps, well done!

I’ve just been hired by Thomas Cook and I’m still in shock because I can’t believe how quickly it all happened! Thank you, thank you to the Holiday Rep Certificate team – I could not have got my dream job without taking this course because of everything I learned about job. I was ready and answered every question they could throw at me in great detail!Laura P

I enrolled on your holiday rep course through my college because I want to work as a resort rep for a season after I graduate. I really enjoyed studying the whole course and learned so much that I didn’t know about the job but the best parts for me were the video lessons because I could really see and feel what it would be like to do the job. Thanks again, your course has been a really big help.Kathy Sammons

I wasn’t sure if I really needed to take this course but after going through the interview process thank God I did! There were a lot of people to compete with but your course and everything I learned really helped me to stand out and shine in front of the interviewers. I applied to Total and Thomson and have just been told that I was successful with both companies! Now I have the difficult decision to decide who I want to work for!! I could never have achieved this without your holiday rep course and the knowledge, training and tips it gave me. I recommended your course to at least 3 people at the interview too!Becky Haywood

My name is David Powell and have recently completed the online holiday rep course. I found the course overall to be excellent! It was obvious that a lot of time and effort has been put into its creation. The presentation of the material was clear, very easy to understand, very informative and enjoyable. It has certainly given me a more in depth understanding of the industry as well as a very accurate picture of what it is like to work in a resort. I also now know so much more about what will be expected of me in all regards of tour operator operations. This course certainly has given me a heads up thats for sure. Thank you to everyone who helped put this diploma together. Well done. And thank you for the extra bonus materials as well, its very much appreciated. Keep up the great work.David Powell