Email Monitoring

Hello - The consulting firm I currently work for is kicking around an email monitoring solution for our clients. We currently have a method of confirming full circle email (send email, receive an email response). We'd like to setup soemthing that is actually monitoring through an automated process.

It would look like this: An email would come from us to the client. The client would respond to the email and our system would monitor the incoming email to confirm email was functining. If the email didn't come in within a predetermined time span, then we'd determine the system was down and generate an alert.

I know monitoring can be done on the Exchange side of the transport server through windows performance monitoring allowing alerts to be sent. However, we don't often use Exchange so need something that is more universal.

What solutions, if any, has everyone used to do this? Does something like this seem reasonable to put together?

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