Self Serve won't work for me!

Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.
The community moderator provided the following reason for archiving:
no longer relevant

I just set up a self serve account and I got the confirmation email and it said it worked but every time I log into self serve it just brings me to change your account info, like email, phone number and everything, nothing else works. im new to koodo and just want to be able to pay my bills. Also i can't even get logged into the app, just says error everytime.

Remember that the username its your complete email and password that you set up, for the Koodo mobile app, maybe you can remove the app, download the app again and try to login, remember also that Self Serve might show some issues if you use Google Chrome, I recomment to use Firefox or Internet Explorer