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Important location notification

It looks like you're outside the UK and Isle of Man

So unfortunately you will not be able to access your account at the moment.

To play UK National Lottery games online, you must be a resident of the UK or Isle of Man at all times. You must also be physically located in the UK or Isle of Man when buying a ticket or when setting up or amending a Direct Debit account.

What can I do?

I’m located in the UK / Isle of Man. Why am I being blocked and how can I fix this?

Our location software recognises Internet Protocol addresses (IP addresses) that are used by UK-based Internet Service Providers (ISPs). If your ISP has not registered your IP address as being situated in the UK or Isle of Man, we must assume that you are located outside this region.

Please contact your ISP and ask them to update the registration of your IP address (it may take a few weeks for the changes to take effect).

This issue could also be caused by the use of Virtual Private Networks (VPNs) by yourself or other members of your household.

You may also experience problems accessing your account if you are using a device at work which routes its internet traffic through servers based outside of the UK or Isle of Man.

How can I make changes to my account when I’m outside the UK / Isle of Man?

For any account management queries or if you require a refund, please contact our Interactive Customer Care Team on 0333 234 44 33 (Calls cost no more than calls to 01 and 02 numbers. If your phone tariff offers inclusive calls to landlines, calls to 03 numbers will be included on the same basis.), who will be happy to help out.

Can I be entered into draws while I'm abroad?

You cannot buy tickets while you're abroad, however, if you'd like to be in the game while you're away in future, you can buy tickets several weeks in advance using our online play slips. Please make sure you do this while you're still in the UK or Isle of Man.

Alternatively, why not play National Lottery games by Direct Debit? As long as you set this up or make changes while you're physically located in the UK or Isle of Man, your tickets will be valid if you travel overseas.

Players must be 16 or over and physically located in the UK or Isle of Man.