Belying the bickering on brands’ Facebook pages, a new study by a prominent consumer researcher concludes that written communication about products – whether online posts, instant messages or texts – tends to be more thoughtful than when the communication is in person.

Not to be a buzz kill, but this is a reminder that facts matter – reality matters.
Some of us humans show an extraordinary capacity for hubris – for pride and arrogance to the point of losing touch with reality.

(With files from Charlotte Haigh)
Homophily is not a gay bleeding disorder. It’s a principle that explains why people will stand in line over night to buy stuff, or how we choose who we’ll marry, or hire, or hang out with.