When responding to a records request, DOLA shall make every effort to respond as required by § 24-72-203(3)(b), C.R.S. Note: When a substantial request is made — requiring the production of more than 25 pages of documents or the use of more than two hours of staff time to locate or produce records — DOLA may charge the requestor for all copying expenses and reasonable, actual costs associated with staff time pursuant to § 24-72-205(5)(a), C.R.S.