Service

Our service team is here to help you with questions and requests regarding Trioptics, Wells Research and Davidson Optronics products. In order to get the quickest turnaround, please follow the following instructions when communicating with us:

This is necessary for our system to track the email which helps resolving your request as quickly as possible. Our engineers will try to answer and resolve your request as quickly and efficiently as possible.

How to send a package to Trioptics USA

Should you need to send samples or defective equipment to Trioptics USA, please understand that we only accept parcels with a previously assigned RMA number on the address label. This is to make sure that the parcel can be correlated with a service case, so there is no additional delay.

If you already have a ticket number, then the ticket number is your RMA number. If you do not have a ticket number, please contact the service team and request a RMA number.

When sending the package make sure that

The goods are properly packaged and secure

Make sure to have insurance, as Trioptics USA is not responsible for any damages to your property during shipping.