Applies to:

Oracle Purchasing - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]Information in this document applies to any platform.

Purpose

This note is intended to walk you through a set of sequential steps that will facilitate troubleshooting Close Actions in Purchasing.

How to Get the Most of This Document ?

1.For Release 12.1 apply the recommended rollup patch (RUP) from Document: 1468883.1. 2. Carefully review the tables in Section 1.4 through 1.6 below to confirm that the document is of the correct type and status for the close action to be performed.

3. For data corruption errors run the Generic Data Fix (GDF) diagnostics described in Section 2.2. Review the GDF diagnostics report for the fix.

4. For additional troubleshooting assistance refer to Section 2.3 'Identifying what went wrong and Finding a solution' below.

5. Do you expect to see further details in this document that will help you to quickly solve errors ? You may enter comments in the "Rate this Document" window opened from the right corner.