America's best major airlines

Embry-Riddle Aeronautical University and Wichita State University used Department of Transportation data to rank the top major U.S. airlines in 2013. The study examined on-time arrivals, mishandled baggage, bumpings due to overbooking and consumer complaints.

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2. JetBlue Airlines -- On-time arrival percentage: 74.4 percent

Involuntary denied boardings per 10,000 passengers: 0.01

Mishandled bags per 1,000 passengers: 1.91

Complaints per 100,000 passengers: 0.63

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