I don't wish to sound like trying to teach you. However, I wish to point out that you are in the process of surveying the problematic areas of our public transportation systems. It is evident that you will collect a lot of useful information to help you trouble-shoot the problems complained by the public. You have yourself to be fully convinced of the problems before you will feel comfortable to take up the matter with your departmental directors/heads to try to convince them as well. All this will take time and a lot of your precious effort to put things right. At your ministerial level, you could tell your deputies to report all the problematic issues and let them tell you how they will put them right. You could give them a time-line and continue to receive from them updates on the progress of their works. You may not be an expert in this particular field, but your direc...