Petco.com offers dog and cat food, treats, grooming supplies, aquariums and general care advice. Our pest control pet products get rid of and prevent fleas, flea eggs, larvae, ticks and other insects in three easy steps. Dog beds can be perfect pet products to give your dog a place to call his own. We've got all the online pet supplies to get your aquarium up and running.

Tax Policy

PETCO is required by law to charge applicable tax on all online orders shipped to states in which PETCO has a physical location.

I purchased an advertised product from a Petco from another site. Petco said the site had the wrong price and would not honor it. Instead they asked me to return the incomplete order and credited my account. Their customer service is beyond awful!!!

Date: 4/27/2015

Listing: 315731987

2 of 5

I opened the package with my new bulb, mounted the bulb into the housing, sealed it with new o-ring and plugged it in. Within 4 seconds it failed, with the curly little filament piece stuck on the inside of the glass. I used a proper GFI outlet.

Date: 4/14/2015

Listing: 360539126

5 of 5

I hadn't even opened the package when all 5 of our cats were at my feet,reaching for the package. After I took the catnip out of the mailing container,and opened it,THEY WENT WILD. Will definitely buy again and again!!.

We got the item quickly and exactly as described in the posting. Would use them again!

Date: 10/31/2014

Listing: 342824112

5 of 5

Came quick and in good condition.

Date: 10/16/2014

Listing: 358565028

4 of 5

a bit slow getting here, however the product arrived in good shape exactly as ordered

Date: 10/8/2014

Listing: 122144393

5 of 5

Excellent, as usual. Good selection, free shipping over $50.

Date: 9/30/2014

Listing: 299110734

3 of 5

The seller does not solved the problem that created.

Date: 9/16/2014

Listing: 119473133

5 of 5

great product

Date: 9/16/2014

Listing: 334094041

3 of 5

It's not easy to contact to the customer service.

Date: 9/16/2014

Listing: 119473133

1 of 5

Item was sent to the wrong address. Have been for 3 weeks trying to get a refund. ZERO response from Petco customer service! Was able to call Petco 800# and have spoken to 4 different reps. All claim they will followup with me...still waiting!!

Date: 9/16/2014

Listing: 119472115

1 of 5

Item was sent to the wrong address. Have been for 3 weeks trying to get a refund. ZERO response from Petco customer service! Was able to call Petco 800# and have spoken to 4 different reps. All claim they will followup with me...still waiting!!

Date: 9/16/2014

Listing: 122142386

1 of 5

Item was sent to the wrong address. Have been for 3 weeks trying to get a refund. ZERO response from Petco customer service! Was able to call Petco 800# and have spoken to 4 different reps. All claim they will followup with me...still waiting!!

Date: 9/16/2014

Listing: 122146420

5 of 5

as promised, well made product and I like the lead

Date: 9/4/2014

Listing: 196290582

5 of 5

Very speedy delivery and the best price I could find.

Date: 9/2/2014

Listing: 123176174

5 of 5

Through Rakuten I get free delivery at a good price. Petco delivers promptly.

Date: 8/26/2014

Listing: 332656089

5 of 5

Quick delivery!

Date: 8/11/2014

Listing: 300979777

5 of 5

Petco is a great company and is very easy to work with. I had to return some items from my order, and they allow you to return them to my local Petco store. Items ordered were all high quality and fairly priced. Thank you.

Date: 7/27/2014

Listing: 335439337

5 of 5

Petco carries great products, and the online pricing is usually a little bit lower than at their brick and mortar stores. They are very easy to work with as far as returns go. You can return them online, or return them to your local Petco Store.

Date: 7/23/2014

Listing: 147108756

4 of 5

The stand was fairly easy to put together. I'm not a fan of the cam and screw connectors but it does make assembly pretty quick. The stand is rated for 720 lbs. which is approximately what everything (tank, water, gravel) will weigh when done.

Date: 7/17/2014

Listing: 147348942

5 of 5

Received the right product in a timely manner. Very pleased with the product and service.

Date: 7/3/2014

Listing: 252114222

5 of 5

As described, arrived 9 days after purchase.

Date: 7/3/2014

Listing: 334094035

5 of 5

The Mylar balls toy for cats is an excellent product. The price is great and the quality of the product is excellent. My cats loves this toys. It gives them hours of playtime. I would recommend this product to every cat owner.

Date: 6/27/2014

Listing: 297387475

5 of 5

My cats loves these cat toy balls which are bigger than I thought they would be. I have owned some a long time ago but the bell were louder and the ball was smaller. The bells inside these cat toys are not loud at all.

We ship from multiple warehouses across the United States so you get your order as quickly as possible. Your order will be sent from the nearest warehouse that has your items in stock. In the event your order can't be filled by a single warehouse, your order may arrive in multiple shipments. As your items ship, we will send you an email detailing the shipment along with tracking numbers to track your packages during transit.
The carriers we use are FedEx Home, UPS and the United States Postal Service. The carrier we choose depends upon your destination and the items in your order and we are unable to offer you the ability to choose the carrier by which your order will be shipped. FedEx Home deliveries are made Tuesday through Saturday between 9:00 AM and 8:00 PM. USPS delivers Monday through Saturday. Due to carrier restrictions, some rural addresses are delivered in 4 - 10 business days.
We currently do not ship to Alaska or Hawaii, P.O. Boxes, APO/FPO addresses, international locations or U.S. Territories.
Some items may limit the shipping methods available due to being oversized/overweight or shipping directly from the product manufacturer.
Please Note: Items with longer shipping times will be noted under "Availability" on the product page. These items ship directly from the manufacturer. You may receive separate shipments of your order if this occurs. Please allow an additional 14-21 days for delivery of items shipping directly from a manufacturer.
Surcharges
Some items may have an additional surcharge fee based on size, weight, shipping directly from the product manufacturer, etc. This surcharge will appear on the product detail page. These surcharges cover our extra cost for shipping these items.

We want to make sure you and your pet are completely satisfied with every purchase. So our return policy is simple.
Please ship the item(s) and your packing slip, stating the reason for the return, to your nearest PETCO warehouse at one of the following addresses. A pre-printed label with the address of your nearest warehouse is included for your convenience. If you do not have this label, please mail to one of these locations:
Mira Loma, CA
PETCO.com Returns
4345 Parkhurst Street
Mira Loma, CA 91752
Braselton, GA
PETCO.com Returns
930 Hwy 124
Braselton, GA 30517
• For your protection, we encourage you to send your return via carriers who offer package tracking such as FedEx or UPS (be sure to retain your tracking receipt for future reference).
• If your return is the result of an incorrect shipment by PETCO, or a damaged or defective product, we will refund merchandise and shipping charges to your credit card. We will reimburse shipping charges incurred to return incorrect, damaged, or defective merchandise to PETCO, not to exceed the published FedEx Ground rate for the weight of the package.
• If returning merchandise for any other reason, you are required to pay all shipping charges to and from PETCO.
• Merchandise cannot be returned to a PETCO store.