Price Match Guarantee

If you happen to find a lower price anywhere on an identical item, just show us the price and we will match it!

BetterBraces.com works hard to bring you low prices. If you have found a better price for this item, at another authorized dealer, we will match it - Guaranteed! In order for us to match the price please email a link of the competitor's website to Service@BetterBraces.com and we'll confirm their price is lower. We'll then contact you with further instructions. This is not an automated process, but we will respond as quickly as possible. If you need a more immediate response, please call 1-800-553-6019.

Price Match Guarantee Terms and Conditions

This guarantee does not apply to shipping charges. If the competitor limits quantities we reserve the right to do so as well, and if the offer is footnoted by "while supplies last", we reserve the right to confirm that the competitor still has the item in stock. Our Price Match Guarantee does not apply to competitor's bonus offers, Ebay auctions, free offers, auction websites, non-retail(wholesale) websites, private sales, special orders, typographical errors, clearance sales, liquidation sales, mail-in rebate offers, or where a service commitment is included in the transaction.

Internet competitor offers must include shipping and handling charges as the basis for comparison. Additionally, we must be able to verify that it is the exact same product in brand-new condition.

Price match guarantee does not apply to non web-based stores.
Price matching is subject to providing proof of the manufacturer's part number and availability of the product. (i.e., current dated advertisement, register receipt, copy of webpage or catalog page) of a lower price, plus your original receipt to claim your refund for previous purchases. The terms of this guarantee are subject to change without notice.

Why are online bracing products less expensive than the ones purchased in a physician office?

When you purchase your brace online, there are certain services and benefits that you won’t receive. Services that you will receive from your medical professional in the office but not from your online retailer may include:

assessing your medical condition to determine the most appropriate brace

measuring you to determine the appropriate brace size

assessing brace fit

billing your insurance company for the brace

in person brace return or exchange if necessary

Comparing the cost of a device online vs. the cost of the same device provided in a medical professional’s office is not a valid comparison. As the consumer, you have to decide what is right for you and consider the trade-offs. Sure, online products tend to be less expensive – but you also lose the important services and benefits outlined above. Please make your decision carefully and, when in doubt, consult your medical provider and insurance company.

Moneyback Guarantee

Quite simply, we want your purchase to work for you. Our no-risk, unconditional 30-Day Money Back Guarantee allows you ample time to see if your investment in your health is doing the job you expect and deserve. If, after trying the product, you are not completely satisfied, you may exchange the item or return the product for a refund of the full purchase price (minus shipping & handling) within 30 days of the purchase. Be advised the return must be received in our warehouse prior to the end of the 30 days for your refund to be processed. Please note: The DonJoy Defiance Custom Knee Brace does not qualify for the 30 Day Money Back Guarantee because it is custom made.

Shipping & Delivery

Orders will be shipped within 1 business day for in-stock merchandise purchased before noon pacific time Monday to Friday. Orders made on Saturday or Sunday will be shipped the following Monday ex. Public Holidays. If a product is out of stock customer will be contacted with an updated ETA, an alternate item, or offer of a refund. Shipping charges are calculated based on the weight of the products you are purchasing and your delivery address. You can view the shipping costs for the products you want to purchase by adding them to your cart and proceeding to the checkout page.

Shipping rates are calculated based on the weight of the items in your shopping cart. Delivery dates are determined based on the zipcode of your shipping address.

We ship all products to APO/FPO addresses with the exception of Compex Units. Only Compex accessories are shipped to APO/FPO addresses.

**Overnight shipping is not a guarantee for PO BOX or APO addresses.**

Standard overnight is delivery by 3pm; 8pm for residential addresses.Priority overnight is delivery by noon; 3pm for residential addresses.

Iceman Universal Cold Pad, Wrap-On

GIFT OF MOTION
EXTRA 30% OFF
CODE: BBHOLIDAY30Offer Ends: 12/18/17

Attention Medicare Patients:

Medicare will pay for medical equipment and supplies only if a supplier has a Medicare supplier number. We do not have a Medicare supplier number. Medicare will not pay for any medical equipment and supplies we sell to you. You will be personally and fully responsible for payment.

Estimate Shipping

In order for us to provide accurate shipping rates please select the size and product options you require.

Product Details

Product Description

The wrap-on pads are designed with a hook engageable material and stretch band to easily wrap around the affected area. The universal size is ideal for the shoulder, knee and ankle. The wrap-on pads are not available in a sterile configuration.

Product Questions

DonJoy Iceman Universal Cold Pad, Wrap-On

Product Questions

Will pad for the Game Ready device work for this? and how does this machine compare with the Game Ready device

We cannot guarantee these will work with other cold therapy devices, you would be ordering at your own risk.

David at 4/4/2016 11:29 AM

I got my iceman couple of weeks ago. I followed the instructions and even watched a couple you tube videos before I used it. It worked good the first time and then when I went to use it the second time, I could not get the unit to cool. Went back and made sure i done it correctly. Any solution?

If it is not cooling then there must not be water getting to the pad. Chech your connection at the pad and hose. Try disconnecting the pad and re-connecting each hose and make sure you hear a audible snap in both sides. Anotheer common problem is air in the lines. Disconnect the pad from the hose and depress the pen in each end of the hose that comes from the cooler. Depress each side a couple of seconds then re-attache the pad

Wendy at 2/18/2016 12:45 PM

I have an iceman and used it for my husband's hip surgery. How do I drain the shoulder pad. It seems to not allow the water to release from the pad. Thank you so much for your help!!!!

The end of the hose that attaches to the pad pushes in and that will release the water

Robyn Eiler at 10/8/2015 6:47 AM

what does Extended XL-hose mean. Will all the universal cold pads fit a Don Joy cold therapy machine? Is Extended just a large pad and is XL just a longer hose, not a larger hose?

Robyn
The regular hose coming off the pad is 6.5" and a extended hose off of the pad is 15". The rectangle pads and Universal come in XL size but all of the ICE Man cold pads fit the unit

Joyce at 4/23/2015 5:31 PM

I had a knee replacement two weeks ago. The iceman has been fabulous, except the two hose connectors on the pad have become very difficult to snap on and off.

Joyce
If you are having problems disconnecting and re-connecting the hose to the pad then the only option to make it better is to get a new unit. if you just received you unit it has a 6 month warranty and can be replaced for no cost. You should take it back to the facility you received to get a new one

Kris at 2/28/2015 9:43 AM

I have the universal ice therapy pad . I need to get the straps to hold it in place can I buy these?also can I just use a towel between the shoulder and pad or do I need a dressing?

Kris
those straps are not available from this website you will need to call DJo Direct at 800-336-6569 to order them. Also you can use a towel under the pad

Pam at 2/1/2015 12:40 PM

I am having knee replacement surgery in March and a friend has lent me their DonJoy Iceman but they used it for hip replacement. Will the Hip Cold Pad work for the knee also or do I need to buy one specifically for the knee and if so which one should I get?

If I get the XL to have the flexibility to cover larger areas will it still work fine for a smaller situation like a child's ankle or would you just have extra stuff to wrap around and thus potentially have some areas that overlap?

Paul the universal is 11x11 and the XL is 12x11, so the difference is not that great. You could use the XL for other things

Chris Wu at 10/1/2014 9:44 PM

My wife suffers from migraines. Will the universal cold wrap fit well on a person's head? What is the return policy if it doesn't work out?

I used to have an airchill for my knee, and it would inflate and deflate, providing pressure on my knee. While I liked that for the knee, I'm not sure if it would be good or bad for headaches. Does this Donjoy unit also do that?

Can the ice universal cold wrap be used for replacement hip surgery? Is it large enough? I am getting knee surgery this week and hip replacement in Nov. Seems like the way to go if it works for both.

Dave
The Universal Cold pack is 11"X11", It could possibly be used for the hip as well

Elise at 6/13/2014 9:06 PM

How does one empty the Iceman Wrap-on Cold Therapy Pad? I want to store it, but there's water still in the pad...I see it move. I've tried folding it at the middle crease, hoping the water will pool there, and then I can direct it to the two intake hoses, but it appears to be held in there by something. If I try to store it as it is, the water will become moldy.

Elise
You must make sure that the pad is connected to the hose of your Iceman unit when trying to get the water out otherwise it has no where to go. Lay the pad on a flat surface and try placing a heavy book on it to push the remaining water out. When you decide to use the unit again first run warm water and a 10% bleach solution to break up any mold that has built up in the hose and pad.

Chris at 6/11/2014 11:21 AM

I have the Iceman by Donjoy universal cold wrap and the ice machine. I used it last year and stored it for the year. I brought it out this week and it smells of mold tremendously. How can I clean the mold out of the machine and the cold pad? I did rinse it with a mixture of 1cup bleach to approx 1.5 gals of water, but that didn't help.
Please advise
Chris

Chris
You need to run the machine with the warm water and bleach for about 10 minutes. This will help to remove and mold in the machine so that it will run

Karen S at 3/16/2014 2:55 PM

Can you tell me how the hand/wrist wrap works & how much it is? I also have misplaced my plug. Can you tell me how much a replacement one is. If I order them tomorrow (Mar 17) abt when can I expect to get them?
Thanks so much! I love my Iceman Clear!! Best therapy around!!

Karen
The hand wrist pad is very small and doesn't come with a strap to wrap it on. The Sterile Small Rectangular wrap could be wraped around the wrist and hand, but that does not come with a strap so it would have to be wrapped on with an elastic bandage. The price for the pads is $49.99. you can get a new power supply here: http://www.betterbraces.com/donjoy-iceman-power-supply

Karen at 3/5/2014 3:08 PM

Will this cold therapy pad fit the EBIce 10d System?

Karen
I am not familuar with that cold therapy unit but I did Google it and it looks as if our Pads for the Iceman should work

Patti Nelson at 5/26/2013 2:31 PM

The water bag has torn where the inlet and outlet parts fit into the long hose. I will be having another knee surgery. Can I get the bag part? Is it reliable to replace the bag or buy a new system? This is third knee surgery coming up soon.

Hello Patti,

Yes we have replacement parts for your IceMan. We can replace your Knee Cuff, Shoulder Cuff, etc. Please call us at 1-888-405-3251.

thanks for contacting Donjoy.

Carrie Burson at 10/7/2012 7:23 AM

I purchased a Don Joy machine at a garage sale. The connectors from the icepack tp the machine are cracked. How do I replace the broken screw off connectors.

I appreciate your help with the replacement parts.

Hi Carrie

Are you talking about where the hose attaches to the cooler? If so, we do not off replacement parts for that particular piece.

Thank you

parker jones at 8/10/2011 3:24 PM

Are there instructions or even better a illustration on how to put on the universal cold threapy wrap on a shoulder using the provided straps? We took it off and now cant figure out how to put it back on corrrectly. The product really helped but I cant seem to find any illustrations oh the correct way to wear it on the shoulder.
Thanks,
Parker Jones

With the universal pad you are going to apply it so that the hoses coming out of the pad are going up towards the head and the circle in the middle of the pad will be over the shoulder joint area and the rest of the pad will wrap down on the arm. Unfortunately we do not have any other illustrations, than the ones that come with the unit.

LINDA at 7/21/2010 6:30 PM

What is the best way to clean and store the Iceman and the cold pad??

Rinse out the cooler with warm water and a mild soap. Wipe the outside of the pad down with a warm rag. Store in a cool dry place.

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Customer Reviews 11 item(s)

Good Product but need an insulator cloth around the side that the instructions say NOT TO LET COME IN CONTACT WITH THE SKIN over the area being treated.

Reviewed by: Roger breternitz (2nd X I did this)

It really does the job of lowering the temp on my newly installed replacement knee. But...it needs to have a soft cloth on the side that gets really cold. otherwise you have put one on that area. It gets very difficult to do that by yourself because you have hold the cold pac, hold the temp reducer cloth and then wrap the velcro pieces around the whole thing. Luck I had my wife to help me.

Great product.

Reviewed by: Odd

Used this on my ankle and it worked great. If I didn't have this, it would have been pretty difficult to ice my ankle. Thank you for the great product. Used as directed, I had no problem with ice burning my skin or any other problems. It worked fantastic!!

excellent in relieving pain

Reviewed by: Elizabeth Maldonado
Verified Purchase

Bought this to replace an old bladder for prior surgeries (4) this year! Used to help relieve pain after second shoulder replacement. It is a life saver whenever I need it. Used for other aches and pain, too.

Pros: Easy to assemble, the elastic straps are great to stabilize and hold the bladder in place. Use on other parts of the body since it is flexible to the knee, elbow or shoulder.

Cons: Plastic connectors do not last long, and become brittle and breaks after a while. This is what happened with my first bladder.

Made a difference

Reviewed by: Tony
Verified Purchase

Had an accident which caused a torn rotator cuff and torn labrum in my shoulder. Doctor had me use device after surgery. It was simple and fast to set up and use. Made a huge difference with pain and mobility. It's very effective and area specific. I highly recommend it!

Pros: Very easy to set up and use. Very effective. Pad was area specific and fit well.

Couldn't Have Improved Without It

Reviewed by: Caligirl
Verified Purchase

The entire Iceman system along with the accessories were a Godsend after my knee replacement surgery. There were days when my knees were just throbing and knowing that I would be able to use the Iceman product was such a relief. I know that I wouldn't be this far advanced in my recovery if it weren't for the Iceman products and accessories.

Pros: Excellent concentration of relief where you need it due to the unique contouring of the icing pads and Velcro support straps.

A Life Saver

Reviewed by: KGrier
Verified Purchase

Received the Don Joy iceman 3 unit and Knee pad from VA after a recent knee surgery. Never experienced a minute of pain, nor was I required to take a single pain pill because of this unit. I suffer from chronic arthritis of every major joint of my body so I have purchased every pad available for the unit for both my wife and I. I refuse to take pain medicine and the Don Joy unit, and pads, helps immensely in reducing a large portion of my pain. I highly recommend this product! In reference to the one comment below about draining the pads, just hold the hoses downward and push in the pins at the end of hoses and the water will drain out.

Pros: Highly recommended. Use frozen 12oz bottles of water to save on ice for 4 to 5 hours of cooling. I actually place my unit inside of a zipped up insulated cooling bag. SemperFi!

Price Match Guarantee

If you happen to find a lower price anywhere on an identical item, just show us the price and we will match it!

BetterBraces.com works hard to bring you low prices. If you have found a better price for this item, at another authorized dealer, we will match it - Guaranteed! In order for us to match the price please email a link of the competitor's website to Service@BetterBraces.com and we'll confirm their price is lower. We'll then contact you with further instructions. This is not an automated process, but we will respond as quickly as possible. If you need a more immediate response, please call 1-800-553-6019.

Price Match Guarantee Terms and Conditions

This guarantee does not apply to shipping charges. If the competitor limits quantities we reserve the right to do so as well, and if the offer is footnoted by "while supplies last", we reserve the right to confirm that the competitor still has the item in stock. Our Price Match Guarantee does not apply to competitor's bonus offers, Ebay auctions, free offers, auction websites, non-retail(wholesale) websites, private sales, special orders, typographical errors, clearance sales, liquidation sales, mail-in rebate offers, or where a service commitment is included in the transaction.

Internet competitor offers must include shipping and handling charges as the basis for comparison. Additionally, we must be able to verify that it is the exact same product in brand-new condition.

Price match guarantee does not apply to non web-based stores.
Price matching is subject to providing proof of the manufacturer's part number and availability of the product. (i.e., current dated advertisement, register receipt, copy of webpage or catalog page) of a lower price, plus your original receipt to claim your refund for previous purchases. The terms of this guarantee are subject to change without notice.

Why are online bracing products less expensive than the ones purchased in a physician office?

When you purchase your brace online, there are certain services and benefits that you won’t receive. Services that you will receive from your medical professional in the office but not from your online retailer may include:

assessing your medical condition to determine the most appropriate brace

measuring you to determine the appropriate brace size

assessing brace fit

billing your insurance company for the brace

in person brace return or exchange if necessary

Comparing the cost of a device online vs. the cost of the same device provided in a medical professional’s office is not a valid comparison. As the consumer, you have to decide what is right for you and consider the trade-offs. Sure, online products tend to be less expensive – but you also lose the important services and benefits outlined above. Please make your decision carefully and, when in doubt, consult your medical provider and insurance company.

Moneyback Guarantee

Quite simply, we want your purchase to work for you. Our no-risk, unconditional 30-Day Money Back Guarantee allows you ample time to see if your investment in your health is doing the job you expect and deserve. If, after trying the product, you are not completely satisfied, you may exchange the item or return the product for a refund of the full purchase price (minus shipping & handling) within 30 days of the purchase. Be advised the return must be received in our warehouse prior to the end of the 30 days for your refund to be processed. Please note: The DonJoy Defiance Custom Knee Brace does not qualify for the 30 Day Money Back Guarantee because it is custom made.

Shipping & Delivery

Orders will be shipped within 1 business day for in-stock merchandise purchased before noon pacific time Monday to Friday. Orders made on Saturday or Sunday will be shipped the following Monday ex. Public Holidays. If a product is out of stock customer will be contacted with an updated ETA, an alternate item, or offer of a refund. Shipping charges are calculated based on the weight of the products you are purchasing and your delivery address. You can view the shipping costs for the products you want to purchase by adding them to your cart and proceeding to the checkout page.

Shipping rates are calculated based on the weight of the items in your shopping cart. Delivery dates are determined based on the zipcode of your shipping address.

We ship all products to APO/FPO addresses with the exception of Compex Units. Only Compex accessories are shipped to APO/FPO addresses.

**Overnight shipping is not a guarantee for PO BOX or APO addresses.**

Standard overnight is delivery by 3pm; 8pm for residential addresses.Priority overnight is delivery by noon; 3pm for residential addresses.

Individual results may vary.
Neither DJO Global, Inc. nor any of its subsidiaries dispense medical advice. The contents of this website do not constitute medical, legal, or any other type of professional advice. Information related to various health, medical, and fitness conditions and their treatment is not meant to be a substitute for the advice provided by a physician or other medical professional. You should not use the information contained herein for diagnosing a health or fitness problem or disease. Rather, please consult your healthcare professional for information on the courses of treatment, if any, which may be appropriate for you.