24/7 call and dispatch center to ensure fast and effective elevator service

“Best elevator company I have worked with in my past 15 years of experience in construction in the US, ranging from $1.5M to $160M overall construction value. Genesis Elevator company has very professional, timely and responsive employees, using a very different approach to the elevator business, where customers truly come first.”

Oguz Eribac, Senior Project Manager, Hogan Construction Group, LLC

The Genesis Elevator service technicians are an integral part of the Genesis team. We take great pride in the fast service they provide. Our expert elevator technicians have many years experience working on all of the world’s major equipment. Our sales team works closely with our service team to ensure your elevator is being properly taken care of.

We never oversell elevator services – instead work with you to keep your elevator equipment maintained and modernized in order to keep your equipment up and running within your budget. We value the reliability, performance and safe operation of your elevators above all else.

GENESIS SERVICE PRINCIPLES

Fast Service

Our 24/7 call center is always ready to dispatch a certified technician to stay within our 24-Hour Fix Rule. We use GPS and scheduling technology to get your problem fixed within 24 hours.

Reliability

Genesis takes a first-fix-focus. This means we make sure to fix your problem the first visit. If we don’t, we return to make it right.. Choose an elevator company that you can rely on.

Enhanced Communication

Expect live updates via text and email once your elevator technician has been scheduled, is en route and has completed the repair. Our customer service team is available 24/7 for any questions or concerns.

Safe Equipment

Our team of NAEC certified elevator technicians are qualified to fix and prevent malfunction. We provide the industry’s most trusted brands like Vertical Express, Home Elevators Direct, Pneumatic Vacuum Elevator and Garaventa.

NEED SERVICE OR REPAIR?

Contact our 24/7 call and dispatch center to request remote diagnostics or a certified technician to avoid a shutdown.