*************************************************
HAPPINESS AND JOY FOREVER? HOW CAN THAT BE?
It is true because the Customer Care Lifestyle
fulfills God's One Law for all Mankind, which
is, "Love all people as yourself."
*************************************************

. . . You accomplish this by following the BASIC PRINCIPLES OF CUSTOMER
CARE, as shown below.

Welcome to ...
The Basic Principles Of Customer Care
At The Institute For Best Customer Care
For Everyone In Your Company, From Top To Bottom
A Service Of The Institute For Best Customer Care - Rev. Bill McGinnis,
Director

The Basic Principles Of Customer Care

Compiled And Edited By Bill McGinnis

FIRST SOME DEFINITIONS, AS USED HERE:

YOU - means you, yourself, the reader of this page, whoever you may
be.
YOUR COMPANY - is any organization of which you are a part.
YOUR CUSTOMER - is any person who visits your company, either online
or in person, in order to obtain something from it.
CUSTOMER CARE - is how you treat your customers.

1. TREAT YOUR CUSTOMERS AS YOU WOULD LIKE TO BE TREATED IN THE SAME
SITUATION
This an application of the "The Golden Rule," our most important guideline
for dealing with other people, which is, "Treat Others As You Would Like
To Be Treated." This is the most important rule in all human
relationships, not just customer relationships. You can apply this rule to
almost any situation, and you will not be far wrong.

*******************************************************

2. LEARN TO SEE AND FEEL FROM YOUR CUSTOMER'S POINT OF VIEW.
You like it when the other person understands your point of view and can
see problems the way you see them. So do the same for your customer. Learn
to see and feel every situation from your customer's point of view. The
ability to do this is called "empathy," and it will help you in all kinds
of human relationships, not just customer relationships.

Learn to "laugh when they laugh and cry when they cry."

NOTE: For more about empathy, you can visit the free Christian Empathy
Training Website at =>
http://www.loveallpeople.org/empathytraininginstitute.html Please be
advised that this website does contain some religious content based on
Progressive Biblical Christianity. Employers should not require their
employees to use this link.

3. SMILE AND BE FRIENDLY.
You like it when people smile at you and behave in a friendly manner. So
do the same to your customers. It is an ancient Chinese proverb, that "the
shop owner must have a friendly face."

4. BE COURTEOUS AND RESPECTFUL
You like it when people are courteous and respectful to you. And you
dislike it when people are discourteous or rude to you. So be courteous
and respectful in all of your dealings with your customers.

5. IF POSSIBLE, LEARN AND REMEMBER YOUR CUSTOMER'S NAME, AND USE IT
FREQUENTLY.
You like it when other people remember and use your name. So do the same
for your customers.

6. DON'T ARGUE.
Arguments are very negative. They poison good human relationships. You
don't like it when someone argues with you. So don't argue with your
customers. And if you see an argument coming, take the appropriate steps
to avoid it before it causes any damage.

7. DON'T CRITICIZE OR EXPRESS DISSATISFACTION WITH YOUR CUSTOMER IN ANY
WAY.
Criticism builds hostility and bad attitudes. Criticism is poison to good
Customer Care. You don't like to be criticized; so don't criticize your
customers. They don't like it, either. And you won't help accomplish
anything good by criticizing. As your mother probably taught you, "If you
can't say something nice, don't say anything at all." But even better:
find something nice to say.

8. GIVE YOUR FULL ATTENTION TO YOUR CUSTOMERS WHEN THEY ARE TALKING.
You like it when people pay full attention to you when you are talking. So
do the same for your customers. Don't be half-trying to do something else,
or playing with your smartphone.

9. WHERE APPROPRIATE, TALK ABOUT YOUR CUSTOMER'S INTERESTS.
You like to have other people talk with you about your interests. So do
the same for them. Find out what things your customer is interested in,
and steer the conversation toward these things.

10. WHERE APPROPRIATE, ADMIT YOU MAY BE WRONG.
This idea is surprisingly powerful and useful!

Here's what to say, whenever there is a question as to a matter of fact:
"Now, I may be wrong about this. I frequently am wrong about things. But
this is the way it appears to me:" (And then state your beliefs.)

By admitting you may be wrong, and by admitting that you frequently are
wrong (You are, you know. We all are.), you encourage the other person to
admit that he, too, may be wrong! Then, with your egos out of the way, you
can both search objectively for the truth!

And if you really are wrong this time, it will be much less embarrassing
for you than if you had been stubbornly insisting that you were totally
right!

11. LET YOUR CUSTOMER DO MOST OF THE TALKING.
You like it when people let you do most of the talking. So do the same for
them. It won't hurt you, and you might learn something.

12. LET YOUR CUSTOMER TALK ABOUT HIMSELF.
You like to talk about yourself, don't you? We all like to talk about
ourselves! But restrain the urge, and let your customer talk about
himself, instead.

13. LET YOUR CUSTOMER TAKE THE CREDIT WHEN GOOD THINGS HAPPEN.
If something has worked out well, don't grab the credit for yourself, even
if you think you deserve it. Give it to your customer. Say, "It couldn't
have happened without you."

14. LET YOUR CUSTOMER SAVE FACE.
The expression "saving face" means to maintain dignity, or not to look
like an idiot or a worthless person. Sometimes people do things which make
them look like an idiot or a worthless person. If you can rescue your
customer in such a situation, and help him maintain his dignity, you have
done a very good thing.

And maybe someone will do the same for you some day, when you need it
most! "As you do, so shall it be done unto you."

15. REMEMBER: WHEN YOU ARE WITH A CUSTOMER, YOU ARE THE COMPANY TO HIM.
Your customer's opinion of your company may be based almost entirely on
his experience with you. So make that a good experience, to the best of
your ability.

16. HOLD YOURSELF TO HIGH AND NOBLE STANDARDS, AND EXPECT THE SAME FROM
OTHERS IN YOUR COMPANY.
People tend to live up to the expectations others have of them. If you
expect a lot from people, they tend to give what you expect. Likewise, if
you expect little from people, that is what they tend to give.
So act honestly yourself, and expect honesty from your co-workers; act
morally yourself, and expect morality from your co-workers; act fairly
yourself, and expect fairness from your co-workers. Be a good example to
them.

17. GO THE EXTRA MILE.
You are pleasantly surprised when other people do more for you than you
had asked or more than you had expected. So do the same for your customer:
"Go the extra mile," to be pleasant and helpful in all respects.

Both of these test are "Open Book" tests, so you may refer to the Basic
Principles Of Customer Care which should still be visible on your computer
screen
* * * * *
The Golden Rule Puts The Law Of Love Into Action

"Therefore all things whatsoever ye would that men should do to
you, do ye even so to them: for this is the law and the prophets."
Jesus, as quoted in Matthew 7:12 (KJV)
Search all pages in The LoveAllPeople.org Network,
using the search box below . . .

Welcome to ...
The Basic Principles Of Customer Care
At The Institute For Best Customer Care
For Everyone In Your Company, From Top To Bottom
A Service Of The Institute For Best Customer Care - Rev. Bill McGinnis,
Director

The Basic Principles Of Customer Care

Compiled And Edited By Bill McGinnis

FIRST SOME DEFINITIONS, AS USED HERE:

YOU - means you, yourself, the reader of this page, whoever you may be.
YOUR COMPANY - is any organization of which you are a part.
YOUR CUSTOMER - is any person who visits your company, either online
or in person, in order to obtain something from it.
CUSTOMER CARE - is how you treat your customers.

1. TREAT YOUR CUSTOMERS AS YOU WOULD LIKE TO BE TREATED IN THE SAME
SITUATION
This an application of the "The Golden Rule," our most important guideline
for dealing with other people, which is, "Treat Others As You Would Like
To Be Treated." This is the most important rule in all human
relationships, not just customer relationships. You can apply this rule to
almost any situation, and you will not be far wrong.

*******************************************************

2. LEARN TO SEE AND FEEL FROM YOUR CUSTOMER'S POINT OF VIEW.
You like it when the other person understands your point of view and can
see problems the way you see them. So do the same for your customer. Learn
to see and feel every situation from your customer's point of view. The
ability to do this is called "empathy," and it will help you in all kinds
of human relationships, not just customer relationships.

Learn to "laugh when they laugh and cry when they cry."

NOTE: For more about empathy, you can visit the free Christian Empathy
Training Website at =>
http://www.loveallpeople.org/empathytraininginstitute.html Please be
advised that this website does contain some religious content based on
Progressive Biblical Christianity. Employers should not require their
employees to use this link.

3. SMILE AND BE FRIENDLY.
You like it when people smile at you and behave in a friendly manner. So
do the same to your customers. It is an ancient Chinese proverb, that "the
shop owner must have a friendly face."

4. BE COURTEOUS AND RESPECTFUL
You like it when people are courteous and respectful to you. And you
dislike it when people are discourteous or rude to you. So be courteous
and respectful in all of your dealings with your customers.

5. IF POSSIBLE, LEARN AND REMEMBER YOUR CUSTOMER'S NAME, AND USE IT
FREQUENTLY.
You like it when other people remember and use your name. So do the same
for your customers.

6. DON'T ARGUE.
Arguments are very negative. They poison good human relationships. You
don't like it when someone argues with you. So don't argue with your
customers. And if you see an argument coming, take the appropriate steps
to avoid it before it causes any damage.

7. DON'T CRITICIZE OR EXPRESS DISSATISFACTION WITH YOUR CUSTOMER IN ANY
WAY.
Criticism builds hostility and bad attitudes. Criticism is poison to good
Customer Care. You don't like to be criticized; so don't criticize your
customers. They don't like it, either. And you won't help accomplish
anything good by criticizing. As your mother probably taught you, "If you
can't say something nice, don't say anything at all." But even better:
find something nice to say.

8. GIVE YOUR FULL ATTENTION TO YOUR CUSTOMERS WHEN THEY ARE TALKING.
You like it when people pay full attention to you when you are talking. So
do the same for your customers. Don't be half-trying to do something else,
or playing with your smartphone.

9. WHERE APPROPRIATE, TALK ABOUT YOUR CUSTOMER'S INTERESTS.
You like to have other people talk with you about your interests. So do
the same for them. Find out what things your customer is interested in,
and steer the conversation toward these things.

10. WHERE APPROPRIATE, ADMIT YOU MAY BE WRONG.
This idea is surprisingly powerful and useful!

Here's what to say, whenever there is a question as to a matter of fact:
"Now, I may be wrong about this. I frequently am wrong about things. But
this is the way it appears to me:" (And then state your beliefs.)

By admitting you may be wrong, and by admitting that you frequently are
wrong (You are, you know. We all are.), you encourage the other person to
admit that he, too, may be wrong! Then, with your egos out of the way, you
can both search objectively for the truth!

And if you really are wrong this time, it will be much less embarrassing
for you than if you had been stubbornly insisting that you were totally
right!

11. LET YOUR CUSTOMER DO MOST OF THE TALKING.
You like it when people let you do most of the talking. So do the same for
them. It won't hurt you, and you might learn something.

12. LET YOUR CUSTOMER TALK ABOUT HIMSELF.
You like to talk about yourself, don't you? We all like to talk about
ourselves! But restrain the urge, and let your customer talk about
himself, instead.

13. LET YOUR CUSTOMER TAKE THE CREDIT WHEN GOOD THINGS HAPPEN.
If something has worked out well, don't grab the credit for yourself, even
if you think you deserve it. Give it to your customer. Say, "It couldn't
have happened without you."

14. LET YOUR CUSTOMER SAVE FACE.
The expression "saving face" means to maintain dignity, or not to look
like an idiot or a worthless person. Sometimes people do things which make
them look like an idiot or a worthless person. If you can rescue your
customer in such a situation, and help him maintain his dignity, you have
done a very good thing.

And maybe someone will do the same for you some day, when you need it
most! "As you do, so shall it be done unto you."

15. REMEMBER: WHEN YOU ARE WITH A CUSTOMER, YOU ARE THE COMPANY TO HIM.
Your customer's opinion of your company may be based almost entirely on
his experience with you. So make that a good experience, to the best of
your ability.

16. HOLD YOURSELF TO HIGH AND NOBLE STANDARDS, AND EXPECT THE SAME FROM
OTHERS IN YOUR COMPANY.
People tend to live up to the expectations others have of them. If you
expect a lot from people, they tend to give what you expect. Likewise, if
you expect little from people, that is what they tend to give.
So act honestly yourself, and expect honesty from your co-workers; act
morally yourself, and expect morality from your co-workers; act fairly
yourself, and expect fairness from your co-workers. Be a good example to
them.

17. GO THE EXTRA MILE.
You are pleasantly surprised when other people do more for you than you
had asked or more than you had expected. So do the same for your customer:
"Go the extra mile," to be pleasant and helpful in all respects.

COPYRIGHT NOTICE: This page is Copyright by William E. McGinnis, Owner Of
The Institute
Foe Best Customer Care, www.bestcustomercare.org. Used by permission.
You may republish the content of this page in any form you desire, as long
as you include this
COPYRIGHT NOTICE on the lower left side of the page, exactly as shown
here.

Keywords: Internet Daily Chapel Worship Service And Progressive Christian
Advisor For Week Of January 26, 2014 Daily Bible Readings The Apostles'
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Welcome To Internet Daily Chapel: Worship Service And Progressive
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1. Invocation - Inviting The Lord to be with us.
O Lord, we pray that You will join us now,
As we have come together in Your name.
Please let us know that You are really here,
And help us to be pleasing in Your sight.
In Jesus' holy name we pray, Amen.

Blessings to you, whoever reads this message. May
you thrive and prosper in all things. May the One God,
Creator of all things, and His only-begotten Son,
our Lord Jesus Christ, guide you and protect you and
comfort you and love you, now and forever.

The complete Law Of God demands total perfection from us, and it is
impossible for us to fulfill. No mere human has ever fulfilled it, and
none ever will.

The complete Law Of God is more demanding than even the strict Mosaic Law
the Jews tried to follow. One of the very first things Jesus did in His
ministry was to point out that the Law Of Moses was deficient in six
respects:

-------------------------------------------------------

1. He expanded the prohibition against killing (murder), to include a
general prohibition against anger. (See Exodus 20:13, compared to Matthew
5:21-26.)

2. He expanded the prohibition against forbidden acts, to include a
general prohibition against desire to commit forbidden acts. The example
He chose to use was the forbidden act of adultery, but the principle
applies to all forbidden acts: wanting to do it is the same as doing it,
under God's Law. (See Exodus 20:14, compared to Matthew 5:27-30). This is
an impossible standard for mere humans to meet: desiring to sin is the
same thing as actually committing the sin! Who is free of sinful desires?
Nobody!

3. He eliminated easy, non-consensual divorces, in which the husband "put
away" the wife for almost any reason (uncleanness) he wanted. And He
expanded the concept of adultery to include all divorced persons who
remarry. Yes, that's what He said. Read Luke 16:18. We can dance around it
all we like and pretend He said something else. Or we can go through a
phony "annullment" and pretend we weren't really married when we were. But
He said what He said. (See Deuteronomy 24:1, compared to Matthew 5:31-32
and Luke 16:18.)

4. He expanded the prohibition against false oaths, to include a general
prohibition against all oaths. (See Leviticus 19:12, compared to Matthew
5:33-37.)

5. He abolished the Law Of Retaliation, which entitled an offended person
to take vengeance on the offender, "Eye for eye, tooth for tooth . . . "
(See Exodus 21-23-25, compared to Matthew 5:38-40.)

6. He expanded the Law Of Love to include everyone, even enemies. (See
Leviticus 19:18, compared to Matthew 5:43-48.)

----------------------------------------------------

Jesus emphasized the insufficiency of Mosaic law by pointing out that the
Pharisees, who were meticulous keepers of the Law Of Moses, were not
righteous enough for God.

"For I tell you, unless your righteousness exceeds that of the
scribes and Pharisees, you will never enter the kingdom of
heaven." (Matthew 5:20 RSV)

So what, then, are we to do? If we cannot keep God's Law, how are we ever
going to please Him enough to get into Heaven?
God, in His mercy towards us, has given us The Way to do this: JESUS
CHRIST.

_____________________________________________________________

Jesus said to him, "I am the way, and the truth, and the life; no
one comes to the Father, but by me." (John 14:6 RSV)
_____________________________________________________________

If you accept Jesus Christ as your Lord, you are saved from the penalty of
breaking God's Law, which all of us surely break,
_____________________________________________________________

"because, if you confess with your lips that Jesus is Lord and
believe in your heart that God raised him from the dead, you will
be saved." (Romans 10:9 RSV)
_____________________________________________________________

Under the Law, there is no forgiveness of sin without the shedding of
blood, and Jesus shed His blood for us so that we might live. He paid the
penalty of all our sins for us.

Hebrews 9:22 (RSV)

"Indeed, under the law almost everything is purified with
blood, and without the shedding of blood there is no
forgiveness of sins."

1 John 1:7 (RSV)

"but if we walk in the light, as he is in the light, we
have fellowship with one another, and the blood of Jesus
his Son cleanses us from all sin."

Romans 6:23 (RSV)

"For the wages of sin is death, but the free gift of God is
eternal life in Christ Jesus our Lord."

By accepting Jesus Christ as Lord, we have satisfied all the requirements
of God's Law, because Jesus Himself has paid all the penalties for us. We
are then clean and debt-free to God, thanks to Jesus.
From then on, we are bound not by the detailed requirements of God's Law,
which are impossible for us to keep, but by the Law Of Love, which God now
accepts as total fulfillment of His Law. And the Law Of Love is this:
"LOVE YOUR NEIGHBOR AS YOURSELF."

_____________________________________________________________

For the whole law is fulfilled in one word, "You shall love your
neighbor as yourself." (Galatians 5:14 RSV)
_____________________________________________________________

And who is your neighbor? Your neighbor is everybody else, all other
people, not just people in your own group. This is the meaning of the
Parable Of The Good Samaritan. (See Luke 10:25-37.)
Are we then free to disregard all of the known details of God's Law? Is it
then permissible for us to murder and rape and steal? Of course not,
because all of these things are inconsistent with loving your neighbor as
yourself. Anything which is inconsistent with love is still opposed to
God's will and is thus still a sin for us.

But many details of God's Law no longer apply to us, as long as we have
accepted Jesus Christ as our Lord and we love our neighbor (everybody
else) as we love ourselves. Jesus paid the price for our past sins; and
love for neighbor is accepted by God as fulfilling all of His law now and
in the future.

And even if we do sin, God will overlook it as long as we truly love
others as we love ourselves.

Romans 13:9 (RSV)
The commandments, "You shall not commit adultery, You shall not
kill, You shall not steal, You shall not covet," and any other
commandment, are summed up in this sentence, "You shall love your
neighbor as yourself."
Romans 13:10 (RSV)
Love does no wrong to a neighbor; therefore love is the fulfilling
of the law.
James 2:8 (RSV)
If you really fulfil the royal law, according to the scripture,
"You shall love your neighbor as yourself," you do well.
Proverbs 10:12 (RSV)
Hatred stirs up strife, but love covers all offenses.
1 Peter 4:8 (RSV)
Above all hold unfailing your love for one another, since love
covers a multitude of sins.

Some people might say that these teachings are "soft on sin;" that they
teach people to break God's commandments; that I will surely go to Hell
for teaching these things.
In reply, I will say that the Legalists themselves are guilty of throwing
stumbling blocks in the way of people who might otherwise become perfectly
good Christians. How many people are lost to Christ only because they are
taught (incorrectly) that merely thinking about sex is an unacceptable
sin? or that all sexual activity before marriage is a sin? or that
forbidden sexual desires, such as homosexuality, make them unacceptable to
God? How many people are lost to Christ only because they are taught
(incorrectly) that material possessions are evil? How many people are lost
to Christ only because they are taught (incorrectly) that Christ demands
self-denial and mortification of the flesh at all times? How many people
are lost to Christ only because they are taught (incorrectly) that Satan
is in charge of the world and that all worldly things must be avoided?

I rest my case on Galatians 5:14 which states it just as clearly as it can
ever be stated:

_____________________________________________________________

For the whole law is fulfilled in one word, "You shall love your
neighbor as yourself." (Galatians 5:14 RSV)
_____________________________________________________________

If you don't believe this, you don't believe the Bible.
Belief in Christ pays for all your past sins; then with His Holy Spirit in
you and guiding you, love for neighbor covers all sins in the future.

You are free in Jesus Christ, our Lord!

IN SUMMARY:

"For all the law is fulfilled in one word, even in this:
Thou shalt love thy neighbour as thyself." - Galatians 5:14 (KJV)

So . . . "Love your neighbor as yourself" means "Love all people as
yourself," since everyone is your neighbor.
Therefore, God's One Law for all Mankind must be, "Love All People As
Yourself." Nobody is excluded.