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CarGurushttps://www.cargurus.com

Lance

7-Sep-2017

Drove four hours to find out that the SUV wasn't safetied and couldn't get safetied that day, had to wait four days. Also if I wanted to take SUV home that day they were encouraging me to take home SUV without being safetied and I would have to get the safety done and was only guaranteed his word that the SUV was fine, so was unable to get reimbursed if there was issues with the SUV.

Response from Car Deals Direct:

Hello Lance,We are sorry to hear that you were not completely satisfied with your experience here at Car Deals Direct. When it comes to our vehicles, we do not safety and deliver them on the same day that they are sold as this process takes a few days. We must ensure that the vehicle falls within the safety standards and this may require things such as an inspection, tire change, etc. which in order for it to be done right, it may take a few days depending on what needs to be done. Even though this is not what we usually do, we had informed you that we would try our best, as you did not me

Hello Lance,We are sorry to hear that you were not completely satisfied with your experience here at Car Deals Direct. When it comes to our vehicles, we do not safety and deliver them on the same day that they are sold as this process takes a few days. We must ensure that the vehicle falls within the safety standards and this may require things such as an inspection, tire change, etc. which in order for it to be done right, it may take a few days depending on what needs to be done. Even though this is not what we usually do, we had informed you that we would try our best, as you did not mention that you wanted the vehicle delivered and safetied on the same day you were coming to take a look at the vehicle beforehand. We eventually found a mechanic that was willing to make it happen before the end of the day but you failed to return our calls in order for us to do so. The only other way we were able to let you take the vehicle on the same day that you came in to see it was if you took the vehicle “as is” and safety it yourself at your own mechanic so that you did not have to drive back and forth but that is not what you wanted which we understood. If you have any other questions or concerns please feel free to stop by or contact me at 1-888-897-7978, Thank you – Alex
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CarGurushttps://www.cargurus.com

Stephen

29-Aug-2017

They e-mailed me back but never answered my question I asked. So ??????

Response from Car Deals Direct:

Hello Stephen,

We apologize for not answering your question, please understand that this was not intentional as we try our best to answer every question and email in a timely manner.

Our process here at Car Deals Direct is answering every email as soon as it is received letting our customers know that the vehicle that they are interested in is available or perhaps sold, after that has been done we forward the email with your questions/concerns over to our sales department where our qualified associates contact you to answer your all of your questions. It is possible that your email did

We apologize for not answering your question, please understand that this was not intentional as we try our best to answer every question and email in a timely manner.

Our process here at Car Deals Direct is answering every email as soon as it is received letting our customers know that the vehicle that they are interested in is available or perhaps sold, after that has been done we forward the email with your questions/concerns over to our sales department where our qualified associates contact you to answer your all of your questions. It is possible that your email did not make it to the sales department / the email was mistakenly sent to spam which of course is on us.

Unfortunately we are unable to find the email that you have originally sent with your question in our records, would you mind letting us know what the question was so that we are able to get it answered for you as soon as possible.

Please contact us at any time at 1-(888)-897-7978 or send us an email at reception.cardealsdirect@gmail.com.

Response from Car Deals Direct:

Hello Valerio, we are saddened to hear that you were not completely satisfied with your experience here at Car Deals Direct. In regards to the vehicle that you were interested in, it was sold 30 minutes prior to you arriving at our dealership. The sales associate that you were dealing with was busy helping another customer during those 30 minutes and was not aware the vehicle was sold in order to notify you before you made your way to our dealership. We always do our best to notify any customers that are interested in one of our vehicles if it has been sold or not. With the vehicle you were in

Hello Valerio, we are saddened to hear that you were not completely satisfied with your experience here at Car Deals Direct. In regards to the vehicle that you were interested in, it was sold 30 minutes prior to you arriving at our dealership. The sales associate that you were dealing with was busy helping another customer during those 30 minutes and was not aware the vehicle was sold in order to notify you before you made your way to our dealership. We always do our best to notify any customers that are interested in one of our vehicles if it has been sold or not. With the vehicle you were interested in, we had multiple people inquiring about that vehicle on the same day and our policy is that a vehicle is available until a deposit is placed, we accept deposits over the phone in order to put vehicles on hold for customers to prevent customers from coming in to our dealership to find out that the vehicle they were interested in purchasing has been sold. Please do not hesitate to give us a call at 1-888-897-7978 at any time if you have any other questions or concerns. Thank you, Alex.
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