SideKick

SideKick is FixSpec's white-labelled, self-service certification portal designed to provide your customers with a premium service that helps them integrate faster.

By giving your customers a real-time window directly into your testing environment, SideKick allows them to quickly view and search decoded messages and receive immediate feedback on any messaging errors, all without the need to contact your support desk.

With SideKick, your customers can also prepare and guide themselves through certification using the real testing environment instead of a simulator.

No Need To Book

How Does SideKick Help My Firm?

How SideKick Helps The Sell Side

Some view self-service certification as an effective tool to onboard lower-margin or remote customers. Others see the ability for customers to troubleshoot their own traffic in real-time as a VIP service. Whatever your perspective, SideKick provides your onboarding team with extra flexibility to improve the customer experience while improving internal efficiency.

How SideKick Helps Trading Venues

Supporting a large customer base through upgrade releases is time- and resource-intensive. SideKick offers the ability for customers to understand change and re-certify directly, significantly reducing the operational effort for each release so they can run like clock-work.

How SideKick Helps Software Venues

How SideKick Helps Start-Ups

With internal resources at a premium, wouldn't it be great to help customers help themselves, and always be there when they really need you? By letting customers and vendors see and certify their own traffic, SideKick gives an awesome first impression and accelerates onboarding while reducing basic support inquiries.