Problems Downloading or Installation Failed

The game may not have the permissions or resources it needs. Try checking for missed web browser prompts, changing the settings in the Big Fish Games app (Game Manager), and making sure the download is not being blocked by security software.

Follow the steps in this article if a game is not downloading, installing, or activating, or if you see one of the following error codes: 599, 703, 760, 771, 772, 801, 805, 998.

When downloading a game, your web browser may show one or more prompts. These prompts serve a few functions, like asking where you wish to save the file or making sure that the computer has your permission to install the game. For the game to download successfully, you must respond to each prompt.

Follow these steps to see what prompts you must respond to:

1. Locate the game you wish to install.

Purchased game: Visit your Purchase History. Next to the game you wish to install, click Install Now.

If the Big Fish Games app is blocked by a firewall or security program, your games won't install properly.

You can tell your security program to stop blocking certain Big Fish files so that your games can download and install. These files can be found in the bfgclient folder, which is located in the Program Files (x86) folder of your C: drive.

If you don't see a Program Files (x86) folder, please check the Program Files folder (without the "x86" in the folder name.)

bfgclient.exe

bfgprocess.exe

bfggameservices.exe

If you temporarily disable your firewall or security program in order to successfully install and activate a game, make sure to enable the program immediately afterward. Disabling or uninstalling your firewall or security program is done at your own discretion.

If you're not sure how to configure your firewall to accept the applications above, we recommend that you consult your program’s support information for specific instructions on how to add the app to your firewall or security program’s safe (allowed) list.

Firewall / antivirus companies

Click the name of your program below to view links that will direct you to their support information.

In some cases, other programs running on the computer may interfere with the download. It may help to try closing the following types of programs: download accelerators, download managers, music download programs, etc.

To temporarily disable real-time scanners or live security (anti-spyware) scans, see your program's support information for specific instructions. Make sure to enable the security program immediately afterward.