"MIU visit"

Posted by
Anonymous 2 years ago

I visited with an injury to my hand. The receptionist was very nice and friendly, I didn't have to wait long to be seen and the triage nurse was fine. When called through to see the nurse practitioner she was both rude and patronising. I had no real examination and her parting comment was "I will let you go then and not waste any more of your day". I made time in my schedule to go to hospital for treatment because I was in pain so the trip was not a waste of time until my contact with this nurse. I am only glad that this individual works in MIU and not a department that requires more sensitive qualities like compassion, empathy and a good bedside manner.

Responses

Dear Anonymous Many thanks for your feedback on your experience of our Minor Injuries Unit at Accrington Victoria, and thank-you for taking the time to do so. I will make sure your positive comments about the receptionist and triage nurse, and your concerns about the nurse who treated you are passed onto the team and the manager concerned. I am very sorry to hear that your recent experience with us wasn't completely what you expected as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a mixed visit for you we would really value this so that we can try to improve things for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471/ 01254 733704 or email me on wendy.stobbs@elht.nhs.uk. If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for taking the time to comment Wendy Stobbs, Patient Experience Facilitator