Benita said the quality of the work was great, but it took a long time. She said there was a 7 business day delay, during which her rental vehicle coverage ran out. She said the business made up for it by paying for the extra rental vehicle days. She always called to check on the status of the vehicle, so she was not completely satisfied with their way of keeping her informed and she was not happy with the communication. She did not see the estimate because it went straight to the insurance company.

Category:
Collision

Service Date:
08/24/2012

Review Created:
09/05/2012

This review was collected via phone interview by Customer Research Inc.