Following rumors over the weekend, Global Payments—a massive international credit-card processor—has confirmed that it suffered a massive security breach. Hackers managed to acquire customer information from up to 1.5 million accounts across North America. As far as we know, every major credit card provider is… »4/02/12 3:51am 4/02/12 3:51am

Amanda Bell James from Manitoba, Canada is Netflix's one millionth customer. She signed up 10 months after the service launched and is the happy recipient of a lifetime membership. »8/04/11 11:34pm 8/04/11 11:34pm

The self service world is a beautiful thing. Self-checkout lines. Vending machines. Amazon. Long gone are the days of being afraid to buy, say, a carton of whipped cream chargers, an oversized balloon and the newest Glee Soundtrack, because some dowdy employee's gonna give you the stinkeye. »4/22/11 4:00pm 4/22/11 4:00pm

After the lawsuits and delays, this reader's experience—asking for a refund—truly puts JooJoo's reputation on the line. It feels written by a Nigerian scammer, rather than customer support. Here's their whole email exchange. You'll be the judge. Updated.»3/16/10 12:19pm 3/16/10 12:19pm

Starting today, Verizon will join a
growing list of companies »10/09/08 4:00pm 10/09/08 4:00pm including Best Buy and AT&T that offer a service dedicated to in-home customer support. Verizon's 'Expert Care' will offer a 'protection pak' that provides home repair and replacement coverage for your computers, televisions, and telephones as well as…

Don't abuse this how-to, but if regular Applecare can't get you the satisfaction you deserve—or think you deserve—here's how to get in contact with people who have the power to do anything (within reason). »10/27/06 5:45pm 10/27/06 5:45pm