Ofgem has launched an investigation into the customer service processes of small energy supplier Iresa. It will examine if the gas and electricity firm broke rules relating to customer information and contact. That will include whether customers were treated “fairly” during call handling and complaint processes, whether indebted customers were given sufficient notice that Iresa […]

Ofwat is investigating Southern Water’s performance of its wastewater treatment sites and reporting of compliance information. It will look into whether the water company has breached its statutory duties and licence obligations. Ofwat stated: “We will conclude the investigation as quickly as we can to establish whether or not there has been any contravention and […]

Ofgem has launched an investigation into the information on gas and electricity usage given to customers by OVO Energy. That includes estimates on how much energy they used during winter 2016/17 and the accuracy of the annual consumption figures given to customers in their annual statements. The regulator will examine whether OVO Energy breached licence […]

General Electric (GE) is under investigation by the US Securities and Exchange Commission (SEC) over its accounting practices. The company said the securities watchdog is looking at the way it valued long term maintenance deals for power plants, jet engines and other industrial equipment. The investigation also focuses on a $15 billion (£10.6bn) charge linked […]