Shipping Information

Personalized Holiday Ornament Shipping Information

At checkout you’ll be given a choice of mailing options. You’ll be sent a Delivery Confirmation number when we email you to tell you your order has been shipped

Holiday Mailing

We have several levels of mailing service available for your order. USPS First Class mail which usually delivers within two to seven working days, or USPS Priority Mail which usually delivers within one to three working days. During most of the calendar year First Class mail is a good choice as it is less expensive and quite efficient. In November and December we recommend Priority Mail for a faster delivery of your gifts. If your order is placed by December 19 the Postal Service says your Priority Mail package will arrive by Christmas Eve. Please remember, this is not a guaranteed service! You may now choose USPS Priority Express Mail which is a two day delivery. You will be offered this option at checkout and you will be able to see the cost by clicking on Check Shipping Rates. It is our goal to mail your order promptly so that you receive it as needed, and we work very hard often mailing out orders the same day they are received! We hope you, our customers, will understand that there are occasional conditions that occur which might delay your package delivery, and for which we cannot be held responsible. No returns will be accepted or refunds will be given for packages mailed on time, but not delivered on time by USPS.

Free Shipping on all orders over $70!

We now offer free shipping for all orders over $70. Your package will be mailed by USPS Priority Mail. Orders outside of the U.S. will be mailed via First Class International Package (please allow a minimum of 2 1/2-3 12 weeks for delivery).

Shipping Internationally? No Problem!

Our cart is now configured to accept orders with billing/shipping addresses in the US (including APOs and all US territories), Canada, Australia, New Zealand, Great Britain and Ireland, and many European countries. For shipments outside of the US we offer USPS First Class International mail (please allow a minimum of 2 1/2 weeks!), Global Priority Mail and USPS Global Express Mail. We’ve found these methods to be reliable and the basic rate shown will ship 1-5 ornaments!

USPS First Class and Priority International mail does not provide a Delivery Confirmation option, but does send the customers a Customs Identification number. We will mail your International package promptly and it will go from Santa Rosa, CA to Los Angeles, CA where it is sent to your country’s customs agency at an international border. At this point we are no longer able to receive feedback on the package’s progress to you. The Delivery Confirmation number or customs ID number does not function outside of the U.S. Not all countries have the same policy, but Canadian customs has the legal right to hold your package for up to 30 days. This may delay the delivery of your ornaments, and for this we cannot be held responsible and will not offer a refund if the ornaments are not delivered by Christmas Eve. This does not happen frequently – most shipments to Canada are delivered in about 3 weeks. Please order early for Christmas delivery. You may be charged customs duty.

If we do not currently take orders from your country please contact orders@calliopedesigns.com us with information about your order, such as the country of your billing and shipping addresses, and the approximate number of items in your order. We’ll get back to you with a approximate shipping costs and work with you to set up an order.

Free Gift From Calliope Designs

Calliope Designs is offering an exclusive present as a thank you to all customers who spend $100 and up. For more information, please visit Free Gift – from Calliope Designs.

Gift Wrapping Service Available

We’ve just made your holiday shopping even easier! For just $7.00 per ornament, we’ll pack your gift inside a 4″ X 4″ X 4″, or 4″ X 6″ X 1″ gift box, depending on the size of your ornament. We’ll carefully wrap it with tasteful gift wrapping paper and tie it with a ribbon bow. We’ll write your personal message on an enclosure and attach it to the outside of the gift. Simply click the “gift wrap” button next to the ornament you’d like us to wrap when you view your items in the shopping cart.