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Annual Banking & Credit Card Survey

We have been getting the low down on how customers feel about their banks and credit card providers since 2005. Our annual Banking and Credit Card Survey is the longest running and most comprehensive in the UK.

Summary of 2018 Survey Results

First Direct has topped the customer satisfaction table for over 11 years, which is a remarkable achievement.

American Express has been consistently at or near the top of the customer satisfaction tables since our surveys began. NatWest takes the pole position for the first time since our surveys began.

86% of applicants who apply for credit are now approved, which again is a proportion that is steadily improving, due in part to the matching tools that are now available to consumers, first pioneered on givemecredit.com, and also due in part to consumers being better informed about the choices they have.

Bank Customer Satisfaction

The above chart is ranked by consumers rating the service levels from their bank as either 'excellent' (green) or 'very good' (yellow). Brown is 'average', dark brown is 'not as good as it should be' and red is 'poor'.

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Information

checkmyfile is a trade mark and is a trading name of Credit Reporting Agency Limited (Registered number 3719598). Credit Reporting Agency Limited is authorised and regulated by the Financial Conduct Authority (firm reference 690175). Credit Reporting Agency Limited is a Credit Reference Agency notified with the Office of the Information Commissioner, registration number Z6636832. Our VAT number is GB 738 731 215. Credit Reporting Agency Limited is registered in England and has its registered office at Trevithick House, Trevissome Park, Truro, TR4 8UN.

Monthly fee of £14.99 applies after your free 30-day trial. You may cancel at any time without charge by Freephone, Secure Message, email or online. The free 30-day trial applies only to new customers aged 18 years or more who are living in the UK. The 30-day free trial period starts when you register. If we are unable to verify your identity online when you register, we may ask you to provide information to us which may delay access to your Credit Report.

* The data we obtain from the four Credit Reference Agencies, which we use to build your checkmyfile Credit Report, differs in depth. We obtain all available data from Callcredit, Crediva and Equifax. Experian provides us with the data they report to lenders with the exception of the credit history data that lenders provide to them, which lenders also provide to Callcredit, Equifax or to both in the vast majority of cases; and also with the exception of Cifas fraud data, which is supplied to Experian in the same format to Callcredit and Equifax, and which we also show on your checkmyfile Credit Report. We present all of this data in the same format so you can more easily compare the differences between agencies, spot errors and, by using the common yardstick of your checkmyfile Credit Scores, you can also see how your creditworthiness differs, depending on which Credit Reference Agency is searched by a prospective lender.