Tag Archives: Samsung Microwave Oven Customer Care

Every business operating in large metros put up the best of their effort in order to succeed. This is also true of large multinational corporations such as Samsung while operating in cities such as Delhi. Large cities are large markets and these companies can hardly afford to be on the back foot. On the contrary, these have to remain a step ahead of their competitors to develop a loyal customer base. Among the various products of consumer electronics which Samsung markets in Delhi, microwave are niche products sold to households, offices, institutions and others.

Samsung microwave oven customer care in Delhi fields the best of its personnel for customer care duties. A customer care representative is the first official person of the company to get in touch with the customer who has some query or complaint. Therefore, the person shall not only satisfy the customer but also project the brand values to the customer. So, how does the person deliver exceptional customer service?

The first key ability shall be to listen intently about what the problem is. This resolves half of the work. Very often the executive would have to carry out the formalities of verification check, noting down customer details and then also take down the complaint. These routine works shall be accomplished. These routine things shall be asked later on. The first important task is to know what the customer has called for.

The second important part of the customer service is that immediate solution shall be provided. The person shall be able to quickly think of the best possible solution and suggest the same to the customer. If, after listening to the problem, there is a need for providing the remote support, the customer shall be asked to perform the activities ahead of site visit by the service staff. This goes a long way in resolving issues right at that time. However, in case of microwave ovens, the scope of providing remote support is rather limited.

The executive shall be able to commit on the timelines within which the complaint can be attended to. The companies generally provide timelines for resolution of problems which is also a mark of their work efficiency.

Finally, if the customer calls against quoting non-resolution of earlier complaint, the customer care executive shall be able to quickly pick up the threads and pinpoint the exact reason of call. Corrective actions shall be launched simultaneously.

By following these simple and basic guidelines, the customer can be left satisfied.