Terms & Conditions

These
terms and conditions apply to the use of this website at www.personalisedoccasions.co.uk
(the “Website”). By accessing this website and/or placing an order, you agree
to be bound by these terms and conditions.

Using this Website indicates that you accept these terms regardless of whether
or not you choose to register with us or order from us. If you do not accept
these terms, do not use this website.
Any reference in these terms and conditions to “we” or “us” refers to
Personalised Occasions.
You will be able to access most areas of this Website without registering your
details with us. Certain areas of this Website are only open to you if you
register.
We may revise these terms and conditions at any time by updating this posting.
You should check this Website from time to time to review the then current
terms and conditions, because they are binding on you. Certain provisions of
these terms and conditions may be superseded by expressly designated legal
notices or terms located on particular pages of this Website. If you do not
wish to accept any new terms and conditions after we have given notice, you
should not continue to use this Website. Ordering from us
You are deemed to place an order with us by ordering via our online checkout
process. We will send you an order acknowledgement by email, detailing the
products you have ordered.
Our acceptance of an order takes place when we despatch the order. When we
despatch the order the purchase contract will be made even if your payment has not
been processed immediately, unless we have notified you that we do not accept
your order or you have cancelled your order.
We may refuse to accept an order:
(a) Where goods are not available
(b) Where we cannot obtain authorisation for your payment
(c) If there has been a pricing or product description error
(d) If you do not meet any eligibility criteria set out in our terms and
conditions
(e) If the order is to be delivered outside of the United Kingdom. Pricing
VAT will be included in the total price upon checkout. Our prices are reviewed
periodically. Delivery
We will deliver the Products ordered by you to the address which you give for
delivery when you make your order. If any of the details you have given us in
your delivery address are incorrect, we are not liable for any items which have
not been received.
Delivery will be made as soon as possible and usually within 7 days of receipt
of your order.
Whilst we make every effort to deliver goods on the day we specify, we cannot
guarantee delivery on that day or accept liability for deliveries made outside
this timescale. We cannot accept liability for out of pocket expenses or other
costs incurred due to failed or delayed deliveries.
Some postal addresses in Northern Ireland, some offshore islands and some
remote areas of Great Britain may not be covered by our normal delivery
services and so we may have to contact you to advise you of extra postal
charges.
The majority of our products are despatched Royal Mail 48hr. If you have
not received your items, you must check with your local sorting office even if
you have not received notification from your postman that they are holding
items for you.
In the event that we reproduce an item for you and subsequently the original is
returned as undelivered by Royal Mail, we reserve the right to charge an
administrative fee up to 100% of the trade price of the reproduced product.
We reserve the right to wait up to 10 working days from the date of despatch
before taking further action regarding an undelivered item. Please note: we will not be held liable for any late deliveries if delays occur
by causes beyond our reasonable control including, without limitation:-
(a) fire
(b) severe weather conditions
(c) industrial disputesOrder Cancellations
Orders that have been personalised cannot be cancelled once they have entered
the production process. If you still wish to cancel the order beyond this point
100% of the order will still be charged.
If you wish to cancel your order you can notify us during office hours by email
to online@personalisedoccasions.co.uk before the goods have been placed into
production.
Where goods have already been dispatched to you a refund is not possible.
Please note: In order to provide a fast service some products are immediately
sent for production. Please check your order on screen and the confirmation
email carefully as we cannot refund products which have been mis-spelt by the
customer.
We reserve the right to cancel your order at any time and issue a full refund.
The provisions of this clause do not affect your statutory rights.

Returns and Exchange
If you wish to return an item, please contact us quoting the order number, name and address, details of the product and the
reason for return, and whether a refund or a replacement is required. We will
then advise on the next course of action.

Incorrect item received
If the item received is not what was originally ordered, please contact us quoting the order number, name and address, details of the
product and the reason for return, and whether a refund or a replacement is
required. We will then advise on how to proceed with the return.

Faulty item
If the item received is faulty, please contact us quoting
the order number, name and address, details of the product and the reason for
return, and whether a refund or a replacement is required. We will then advise
on how to proceed with the return. Refunds cannot be given if the fault is as a
result of misuse.

Non-Personalised
If an item is catalogued within the ready to go category it is classed a
non-personalised. Items within this category can be returned for a refund
within 30 days. The return postage cost is the responsibility of the customer,
unless the item is faulty. We would recommend sending items by a secure
delivery method that covers the cost of the item, and we cannot be held
responsible for items lost or damaged in the post.

Colour
The colour of the product you receive may not match the colour as displayed by
our website on your computer monitor. Please be aware that if colour is
important to you, your order is placed at your own risk.

Responsibility
for the security of any passwords issued rests with you and if you know or
suspect that someone else knows your password, you should contact us
immediately.

We may suspend or cancel your registration immediately at our reasonable
discretion or if you breach any of your obligations under these terms and
conditions. Disclaimer
While we endeavour to ensure that the information on this Website is correct,
we do not warrant the accuracy and completeness of the material on this
Website. We may make changes to the material on this Website, or to the
products and prices described in it, at any time without notice. The material
on this Website may be out of date, and we make no commitment to update such
material. The material on this Website is provided “as is” without any conditions,
warranties or other terms of any kind. Accordingly, to the maximum extent
permitted by law, we provide you with this Website on the basis that we exclude
all representations, warranties, conditions and other terms (including, without
limitation, the conditions implied by law of satisfactory quality, fitness for
purpose and the use of reasonable care and skill) which but for these terms and
conditions might have effect in relation to this Website. Liability
We, any other party (whether or not involved in creating, producing, maintaining
or delivering this Website), and any of our group companies and the officers,
directors, employees, shareholders or agents of any of them, exclude all
liability and responsibility for any amount or kind of loss or damage that may
result to you or a third party (including without limitation, any direct,
indirect, punitive or consequential loss or damages, or any loss of income,
profits, goodwill, data, contracts, use of money, or loss or damages arising
from or connected in any way to business interruption, and whether in tort
(including without limitation negligence), contract or otherwise) in connection
with this Website in any way or in connection with the use, inability to use or
the results of use of this Website, any websites linked to this Website or the
material on such websites, including but not limited to loss or damage due to
viruses that may infect your computer equipment, software, data or other
property on account of your access to, use of, or browsing this Website or your
downloading of any material from this Website or any websites linked to this
Website.
Nothing in these terms and conditions shall exclude or limit our liability for
(i) death or personal injury caused by negligence (as such term is defined by
the Unfair Contract Terms Act 1977) (ii) fraud (iii) misrepresentation as to a
fundamental matter or (iv) any liability which cannot be excluded or limited
under applicable law.
If your use of material on this Website results in the need for servicing,
repair or correction of equipment, software or data, you assume all costs
thereof.
You agree to indemnify us fully, defend and hold us, and our officers,
directors, employees and agents, harmless from and against all claims,
liability, damages, losses, costs (including reasonable legal fees) arising out
of any breach of the terms and conditions by you, or your use of this Website,
or the use by any other person using your registration details. Governing
Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance
with English law. Disputes arising in connection with these terms and
conditions shall be subject to the non-exclusive jurisdiction of the English
courts.
We do not warrant that materials/items for sale on the Website are appropriate
or available for use outside the United Kingdom. It is prohibited to access the
Website from territories where its contents are illegal or unlawful. If you
access this Website from locations outside the United Kingdom, you do so at
your own risk and you are responsible for compliance with local laws. Miscellaneous
You may not assign, sub-license or otherwise transfer any of your rights under
these terms and conditions.
If any provision of these terms and conditions is found by any court of
competent jurisdiction to be invalid, the invalidity of that provision will not
affect the validity of the remaining provisions which shall continue to have
full force and effect.
Only the parties to these terms and conditions may seek to enforce them.
Nothing in these terms and conditions is intended as granting any persons who
are not parties to these terms any rights under the Contracts (Rights of Third
Parties) Act 1999.