New Patient Information

Helpful resources for new patients

Do I need a script (prescription)?

Maryland is a Direct Access State which means a prescription from your doctor is not necessary for you to be seen by a Physical therapist. However, most insurance companies require you have a script from your referring doctor as well as referral from your primary care physician if you participate in an HMO. Please check with your insurance provider prior to your first visit.

What can I expect at my first visit?

During your initial visit you will sit down with a physical therapist for a thorough evaluation. The evaluation will enable the physical therapist to correctly identify the etiology of injury, come up with an appropriate plan of care and answer any questions that you may have. At the end of the first treatment session the PT will review your home exercise program so you can begin helping yourself, safely, in the comforts of your own home.

How long will the visit take?

For the initial evaluation expect to be in our clinic for at least one hour. Although, evaluation times vary according to individual patient needs there will be paper work to be filled out which will take some time. Follow up visits will also depend on your diagnosis, but our therapist will not rush you out of the door no matter what your condition may be. We will see a patient from 45 minutes to two hours if need be.

What do I need to bring and what should I wear?

Please bring your insurance card, Driver’s License, any scripts or referrals that you have, any paperwork that you have filled out from our website, comfortable and loose fitting clothing, and a desire to get well again.

What should I wear?

You should wear comfortable clothes that are not restrictive to movement and closed toe shoes like a sneaker (Ladies, no heels please) We can provide you with shorts and a T-shirt, however, you may want to wear something that allows us to view that part without having to change (e.g. If you are coming in for a knee problem you may want to wear shorts or bring a pair with you to change into).

How long will I need therapy and how often will I need to come to P.T.?

That depends on many factors. Many times your doctor will prescribe how often &/or how long you should receive physical therapy. Occasionally, insurance companies dictate this. But mostly your therapist will predict how often and how long you may need P.T. based on the findings at your initial evaluation.

Where are you located?

We are located at 625 Reisterstown Road, Pikesville MD in the Suburban Square Shopping Center. We are across the street from 7 Eleven and close to Slade Avenue.

Can my spouse/significant other/caregiver come with me to P.T.?

It would be very appropriate for you to bring with you who ever will be assisting you at home in any way. With a family member, significant other and/or caregiver your therapist will be better able to assist you with a comprehensive home program &/or teach someone else how to better help you at home in your own environment.

What is your cancellation policy?

Klaff Sports Physical Therapy does have a penalty for cancellations and no shows. Due to limited hours we offer we ask our patients to be mindful when making their appointments so they do not coincide with any other activities they have planned. We offer you to cancellations without a penalty and with warnings and the third will be penalized. As for no shows, you will be charged a nominal fee each time you no show.