Queues for flu jab blamed on slow surgery computer

A COMPUTER problem has been blamed after patients were forced to queue for their flu jabs outside a doctors’ surgery in Henley. People attending the Hart Surgery’s clinic on Saturday morning had to wait in a line all the way back to the car park off York Road. At one point, there were about 50 people waiting as well as 20 more inside the building. The surgery says that software used to process patients was running slowly and staff couldn’t bring up patient records quickly enough. Practice manager Sarah Moberly said: “I believe it was mostly to do with IT problems and our software which was running so slowly our clinicians couldn’t bring up a patient record quickly. We have to record every flu jab we give correctly. “I completely appreciate we had some cross customers and we really feel bad about that — we didn’t want that at all. “I received one complaint and I think people were ticked off that we gave them a set time and when they turned up they had to join a queue. “The reason we give them a set time and ask them to book is to space them out throughout the morning and to make sure we have the correct number of flu jabs in stock.” Mrs Moberly said the computer system, called EMIS, was internet cloud-based and was used nationwide but there had been problems with it over recent days. She said: “It has been slow over the past week. There has been a flurry of people saying,… [Read full story]