The Cisco Unified Communications (UC) integration with Cisco WebEx (Click-to-Call) enables you to create and configure new clusters for each of the following types of Cisco UC integration available for Cisco WebEx:

Cisco WebEx Click-to-Call

Cisco UC Integration with Cisco WebEx

Cisco UC Manager Express Integration with Cisco WebEx

It is recommended that the following topics be reviewed prior to proceeding:

Typically, an enterprise is comprised of several Cisco Unified Communications Manager (CUCM) clusters. Each of these clusters can be a Cisco WebEx Click-to-Call cluster or Cisco UC integration with Cisco WebEx cluster. Users are assigned to a CUCM cluster based on certain predefined grouping criteria. A typical example of a grouping criterion is to assign users to a CUCM cluster based on their phone numbers.

Cisco Unified Communications Integration (Click-to-Call)

Cisco Unified Communications Integration settings work only for users on Cisco WebEx application versions 6.x or earlier. Cisco Unified Communications Integration enables you to use Cisco WebEx to make calls to another computer or phone. You can specify the settings for a specific Click-to-Call cluster or use the default settings provided for the entire organization. For more information, see Specifying unified communication settings.

Cisco UC Integration (CUCM) Cisco WebEx

The Cisco UC Integration for Cisco WebEx adds a phone tab to Cisco WebEx. This new space turns your computer into a full-featured phone, permitting you to place, receive, and manage calls. The Cisco UC Integration with Cisco WebEx comprises these following broad steps:

Visual Voicemail is available with only Cisco WebEx application version 7 or later. Visual Voicemail is an alternative to the audio voicemail service. For more information, see Specifying Visual Voicemail settings.