Clients & Markets

Making it personal

Our mission is simple. We want to make an impact that matters to our people, to our clients and to society. That’s our purpose, our reason for being. To achieve that, we have to make it personal.

Only by truly understanding our clients and their markets can we build customer loyalty that is the envy of our industry. And that’s where we step in.

We put the client at the heart of our approach and help our practitioners build trusted advisor relationships with some of the most iconic and influential brands in the world.

Our large, multi-skilled, multi-talented team integrate best in class services to drive a distinctive experience for our clients and we’re successful because we deliver focused, insightful campaigns and activities that are based on genuine client understanding.

We have a reputation for going the extra mile and we challenge ourselves to innovate, to learn new skills, and to explore new ways to collaborate. But importantly, our people, from Partners to graduates, are amongst the most talented and supportive that you’ll ever come across.

Because of that we do all that we can to support our people and their needs and aspirations. We want people to be able to build long-term, rewarding careers here – whether they remain within Clients & Markets or move elsewhere in the firm. To see some examples of the diverse range of backgrounds, skills and career journeys that we have within our existing team click here.

Clients & Markets Strategy

Everyone claims to put their clients first. But do they really? We do. And we make sure everyone in the firm does too. For us, it’s the difference between success and failure.

A co-ordinated central team ensures we are one function delivering one C&M strategy across Deloitte’s industries, service lines and locations. Dedicated practitioners are aligned to the business, shaping, embedding and delivering against the strategy whilst building in flexibility to cope with change.

Working together we bring to bear all of our expertise, capabilities, assets and best practises, from both here and around the globe, to ensure we make a positive impact on our clients’ business. After all, without our clients, we’d be nothing at all.

Client Relationship Development

To achieve enviable customer loyalty you have to put the customer at the heart of everything you do. And we do exactly that.

Our role is to support the Partners in the development of building trusted advisor relationships. We do this in three principle ways: We have a team focused on delivering programmes that add value to company executives. A team that creates impact by listening to our clients, feeding back insights and sharing best practises. This is all supported by a third team who are commercially focused and ensure we are supporting our clients in the best possible way.

Only by adding value to our clients in this way can we continue to achieve enviable customer loyalty from some of the worlds most admired brands.

Agency

This is where we bring ideas to life. Our very own, in-house, full service marketing agency, tasked with outsmarting the competition.

This diverse team drives the heart of our marketing campaigns in the UK. Events, blogs, white papers, adverts, bids, brochures, signs; you name it, we do it. We are home to teams in Marketing Delivery, Digital, CRM, Research, Events and our own Creative Studio.

We work across platforms and across industries, wherever the demand and the business takes us. Our creative geniuses work from concept to client, developing ideas worth spreading.

Corporate Affairs

We’re always talking: To our people, to our clients, to society as a whole. We talk with one voice, with clarity, with confidence, and with impact. In fact, we’ve got so many great stories to tell, it’s hard for us to stop.

But we listen too. We are led by the issues that matter the most to our clients. We use our skills and knowledge to engage in open and honest dialogue and provide valuable insight and commentary.

Corporate Affairs is home to our PR specialists, brand experts, Responsible Business strategists, sponsorship managers, economists and researchers. And together we have one goal. To position our firm as the undisputed leaders in our field.

Operations

We’re the glue that binds Clients & Markets together. We provide the governance, discipline and infrastructure to enable our teams to be successful. Our skilled team of experts look at our function from all angles with one principle in mind: Driving efficiency and effectiveness throughout Clients & Markets.

Planning is key. It’s our job to make sure we use the resources and budgets we have to the best advantage, leveraging campaigns, assets and tools for the benefit of all.

Talent is high on our agenda. Without great people, we can’t do great work, so it’s up to us to look after the talented team we have. We offer guidance on how to mitigate risk in the delivery of our campaigns and we manage the data tools that enable our business to be efficient. And, we handle the day to day operational needs of the function, making sure everything runs smoothly.

Deloitte LLP is the United Kingdom affiliate of Deloitte NWE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. Please see About Deloitte to learn more about our global network of member firms.

Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675.