Categories

Location

Job Description for a Front End Manager

Front end managers are customer service specialists who directly interact with customers on a day-to-day basis. They focus on improving the quality of a business' customer service by resolving complaints and focusing on operational efficiency in stores. Front end managers work in a variety of settings, including restaurants, grocery stores, gas stations and supermarkets.

Doing the Job

Superior interpersonal and communication skills are crucial to the success of front-end managers. They use these skills to interact with customers in a friendly manner, and work with customers who may be upset or angered about the business’ service. Front end managers require strong supervisory skills to oversee the front-end team, which may include cashiers, retail sales workers and after-sales support technicians. These managers must be quick-thinkers and great problem-solvers, because their job requires them to provide quick resolutions to a wide range of customer-service issues

Making Improvements

The main purpose of the front end manager is to enhance the quality of services a business offers to its customers. This is key to increasing customer loyalty and, subsequently, sales volume. The front-end manager pays attention to adequate staffing and efficient allocation of duties to the staff. For example, when a restaurant faces more customers than it usually does, the manager must schedule enough waiters and food servers to keep up. Front-end managers also trains and reviews the performance of customer-service workers.

Resolving Complaints

It is the duty of front-end managers to provide quick resolutions to customer complaints. For example, when a customer complains after purchasing expired goods from a supermarket, the front-end manager must address the complaint. She may verify that the products are indeed expired, offer an apology and direct the cashier to refund the customer. Front-end managers also provide suggestions to senior customer-service or operations managers for improving customer services.

Becoming a Front End Manager

The employment requirements for front end managers vary by the size of the business. Small businesses may prefer applicants with a high school diploma or an associate degree in business administration, sales and marketing, or retail management, and some customer service experience. Large businesses typically hire bachelor’s degree holders. Front end managers looking to advance their careers can earn relevant professional certifications, such as the Certified Customer service Manager administered by the Customer Service Institute of America, and pursue further degrees. Examples of positions available for professionals who follow this route include customer service manager and sales manager.

Tips to Find a Job from Millions of Job Listings Online

A dental assistant helps the dentist with patient care. She also has office and laboratory duties. The laboratory duties include sterilizing and disinfecting dental equipment and tools, and laying out the materials needed to treat each patient. Office duties include reviewing and updating patient d ...

Cattle ranchers raise cattle for the purpose of breeding them and selling their calves. This is a career for those who like working outdoors, as well as working with animals. People engaged in this sort of occupation are typically self-employed and work in states across the country. Although practic ...

While no one likes taking his car in for repairs, the experience can be made more pleasant by an encounter with a friendly service advisor. These employees often work in car dealerships to assist customers with their automotive repair and maintenance decisions.Duties
Service advisors greet the cust ...

Students often want to go to school full-time without having to worry about working a job as well. You might be surprised to learn that you are more likely to get financial aid if you don't have a job than if you do. This is because the federal government and most schools design financial aid packag ...

On occasion, you may find the need to print physical copies of emails you receive in Microsoft Outlook. Outlook 2007 can handle printing multiple email messages at the same time, but by default, the messages are processed in a single continuous batch job. When sending multiple emails to a printer, y ...

To deliver or send mail in a timely manner, the United States Postal Service relies on mail handlers to organize it. These clerks typically work in the backroom, emptying the large bins of mail. Salaries for mail handlers vary depending on their experience and geographical locations.Sort and Process ...

An organization’s benefits programs can make a difference in increasing employee loyalty and reducing turnover. Benefits specialists typically work in the human resources department, where they develop and manage employee benefits programs. They focus on improving employee satisfaction and ens ...

Living and working in Australia. It sounds great, doesn't it? Many youthful (and not-so-youthful) foreigners take the opportunity to work "Down Under" and then use that time to travel and enjoy the fruits of their labor. With a labor force of over 10 million, Australia certainly appreciates all the ...

The Paterson grading system is an analytical method of job evaluation, used predominantly in South Africa. It analyzes decision-making in job task performance or job descriptions, and sorts jobs into six groups that are graded and grouped into two to three sub-grades--such as stress factors, individ ...

According to the website Job-Hunt.org, most people do not use career portfolios when applying to jobs or schools, or when seeking a promotion or raise. If you decide to include a portfolio, you will likely stand out in the crowd. A career portfolio is an in-depth resume that documents your education ...

There are times when you may want to take a proactive stance when job hunting. Rather than scour want ads searching for a job for which you are qualified, you can create your own ad and let employers come to you. The employers your ad attracts already have an interest in your specific qualifications ...

When you fbegin looking at salaries of jobs in Singapore, you may be surprised to learn how low they are, but this is because the cost of living is so much less than it is in the United States. The highest-salary jobs in Singapore are similar to those found in other countries.Law
Lawyers and other ...

In difficult economic times, just paying the rent can be a strain. It may be time to switch to a career that provides free housing as a benefit. With free housing, you are able to save much of your salary, and a major monthly worry is lifted off your shoulders. Most jobs with free housing are locate ...

Gadget reviewers test the latest cell phones, GPS navigators and other high-tech toys and write about their findings for magazines, websites or their own blogs. Early access to new technology may sound attractive, but it’s not an easy field to break into. You must prove you’re tech-savvy ...