The Returns Policy

Changing your mind

You can change your mind for any reason within 14 calendar days of delivery as detailed on the booklet that came with your item and we will be happy to provide a full refund (including our standard delivery charges) if you follow our returns policy. This applies to all sales within the European Union.

You must return the item in new condition, unused and intact in its original manufacturer packaging otherwise a minimum restocking charge of 25% of the purchase price will be made or we may return it to you at your cost.

Once any request to return an item has been agreed, it will need to be returned to us at your cost within 30 days of your receipt of the item. We suggest that you send it using a "Signed for" method.

We will refund our standard delivery charges but we will not refund any expedited delivery charges such as Saturday or Guaranteed Next Day. For items delivered outside the mainland UK we will not refund any additional or international postage or return postage costs incurred. Where we collect an item from you, we reserve the right to recover the costs of collection from you.

Incorrect or faulty goods received

If you receive an item that is different to what was described, or that is faulty or damaged, please contact us straight away (no longer than 7 days) and we will replace it immediately. We will refund your return costs equivalent to the fees stated by Myhermes found here: https://www.myhermes.co.uk/RWD/our-services/our-prices.html. International customers will need to return the item by their own method, we will not refund international postage. We will check all items returned, if we find no fault in the item, we will either send it back to you at your cost, or make it available for your collection. (Note that we do not accept returns for photographic bulbs unless they are found to be faulty when you first receive them. Please inform us immediately. We cannot be held responsible for the care required in photo shoot environments. Photographic bulbs are fragile and susceptible to damage and care must always be taken to avoid damage or malfunction).

Please obtain a returns authorisation from us before sending the item back to us and include your name, order number and contact details along with a detailed description of the problem. Without this information we will be unable to process your return. The returns address will be provided by email to you.