Why Does My Test Environment Point Me To Our Production IGAM Site?

I am working within the installed version of GIFTS Alta and I am connected to our Test Environment. I have made sure that the INI file is pointing to the GIFTS directory on our Test file server and that my ODBC is set up to reach our GIFTS Test database. Still, when I launch IGAM, I am seeing that the site is clearly our Production site. Why is this happening and what can I do to resolve the issue?

Article
Number:110737

Products:

GIFTS_GIFTS

There are multiple reasons that this may occur, we will be going over three of the most common reasons below:

First, be sure that there is not a copy of the INI file in your VirtualStore folder. To confirm, take the following steps:

1. Open Windows Explorer or File Explorer2. Navigate to the following path - C:\Users\[your Windows user name]\AppData\Local\VirtualStore\Windows3. If there is a GIFTS.INI file within, open the file and confirm that the path is pointing to your test environment4. If the path points anywhere but the test environment, rename the file so that it will not be recognized when you launch GIFTS Alta.

If this does not resolve the issue, please continue with the steps below.

Confirm that you are using the correct CFG file:

1. Navigate to your GIFTS directory in the test environment > Search within the directory for the file entitled 'GIFTS.cfg'2. Once the file is located, open the file using Notepad3. If the CFG file does not contain the phrase 'Test Account', there is a good chance that this is your Production CFG file4. Search for your Test CFG file and replace the existing CFG file in your Test GIFTS directory with the Test CFG file. If you are unable to do so or do not have a copy of your Test CFG file, please contact us with the customer support number for GIFTS listed at https://www.blackbaud.com/contact-us/ which will always have the most up to date information,

If this does not resolve the issue, please continue with the steps below.

After confirming that the INI file, CFG file and ODBC are all pointing to the Test Environment, clear your IGAM Site ID parameter in your Preferences Editor:

1. Launch and log into Admin.exe from your Test environment2. From the Administrator, go to Setup Choose Preferences, Select General3. From the Preferences window, click 'Preferences Editor'. You will receive a prompt 'In order to enter the Preferences Editor, any changes made to the preferences must be saved. Do you wish to continue?'. Click 'Yes'4. Once Preferences Editor opens, collapse the System category by clicking the + icon. Scroll through the subcategories until you come to GAMApplications 5. Double-click GamApplications to edit the preference6. In the Edit Preference window, go to the Preferences field and scroll down until you see the IGAMSiteID parameter. Normally, this will appear as 'IGAMSiteID=####' 7. Delete the number after the = sign so that it displays as 'IGAMSiteID='. Click 'OK6. Close the Preferences Editor7. Launch IGAM. This action will use the CFG file to bootstrap to the Test Site ID