VIEWED PRODUCTS

To ensure our products quality, we are pleased to exchange or return 100% of the money within 7 days starts from the day you received the product with the manufacturer error such as:

The product is not as described as in the website

Product error that prevents you from using the product

The product is damaged, or the box is not qualified. In this case, please let us know in the returning paper

In case that you didn’t receive the product, please contact us so that we can fix the problem.

Requirement

Product (except exercise machine) can be return/ exchange in our D-Olympic showrooms, headquarter or through EMS (we do not take responsibility for your lost item during the mailing process)

The item is in the box with the sticker or tag. Furthermore, there are papers that you need to include to return or exchange the item: receipt, fully filled return form. Every item (except for clothes, shoes, sports accessories) need to have Dong Luc’s anti-fake sticker.

The item can only be returned in term of the warranty; the term is listed and comes with every item.

With the item that has been damaged or not the correct order, then you will need to inform the situation within 24 hours after receiving the item. Depend on the product, we will apply warranty defective product occur during use.

Give feedback by contacting us through: info@donglucgroup.vn

The feedback is only considered correct if you include:

Describe correct the defective on the item

Photo/ scan of the record form from our employee of the product condition

Photo of the defective product (no editing, can see clearly the defective)

Customer will pay for the transfer fee

Customer has to pay for both ways of the transfer fee if the customer does not want the product after receiving it.

For exercise machine, the customer can only return within 5 days start when you received the product. We will not accept the return/exchange when:

Customer wants to change the type of machine without notifying the company.

Customer checked and recognized the problem but did not notify the company within 24 hours.

Customer didn’t follow the procedure to exchanges/ returns the product.

Information about genuine goods

Delivery information

Information exchange

Warranty information

Consult the size

Information

About Us

Dong Luc Joint-stock company is leading ball manufacture, headquartered in Hanoi, Vietnam. Our business has expanded to multiple areas such as sport fashion, sport equipments and accessories and has exported products globally since 1980s. Since 1999, Dong Luc JSC has been received many honors and awards by President of Vietnam, Prime Minister of Vietnam, Sport Committee and the City Council for outstanding performance and contributions for the country.
Phone number: 18000021 - 01687388888 - 02438584127 (ext. 131)
Email:
• Questions about online purchases: donglucshopvn@gmail.com
• Inquiries about services and cooperation: info@donglucgroup.vn

Vincom Buon Ma Thuot Store

ABOUST US

Dong Luc Joint-stock company is leading ball manufacture, headquartered in Hanoi, Vietnam. Our business has expanded to multiple areas such as sport fashion, sport equipments and accessories and has exported products globally since 1980s. Since 1999, Dong Luc JSC has been received many honors and awards by President of Vietnam, Prime Minister of Vietnam, Sport Committee and the City Council for outstanding performance and contributions for the country.
Phone number: 18000021 - 01687388888 - 02438584127 (ext. 131)
Email:
• Questions about online purchases: donglucshopvn@gmail.com
• Inquiries about services and cooperation: info@donglucgroup.vn