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To support ourpersonal alarmservice, we recommend you have two keyholders who live within a 20 minute distance and can get to you if you need help.

If you don't have a keyholder who lives nearby, then it's essential you have a key safe. This means there is always a way to get help to you, whenever you need it.

The key safe can only be opened using the unique four digit code chosen by you. And the only people who know that code – and can get to the keys – will be you, your personal keyholder and us.

We will only give the code to the emergency services if we call them on your behalf and you’re unable to get to the door. Vital time can be saved in an emergency by having a secure way to get into your home without causing any damage.

Police approved & as strong as a front door

We can supply a C500 KeySafe with your personal alarm order. The C500 KeySafe is the first and only mechanical key safe in the UK to have Police approval that is recognised by many leading insurance companies. It boasts a security rating making it as difficult to attack as a domestic front door.

It has an easy push keypad, a tough removable rubber cover and is built using heavy gauge, stainless steel and zinc alloy shell with a double wall construction for strength.

It costs £95 to add a key safe to your personal alarm order. This includes VAT as key safes are not eligible for zero rating.

Get help when you need it most

A key safe is useful for anyone with our personal alarm service and:

Particularly helpful if you have only one keyholder.

Essential if you don’t have any keyholders.

If you live alone.

If you have mobility problems and find it difficult to get to the door.

Fitting your key safe

If you order a key safe with your personal alarm then we will fit it for you.

If you have chosen our 'We-Connect' installation service, we can fit it for you at the same time as your personal alarm. We’ll advise you of the best position for your key safe and explain how to use it, and set up the code for you.

The We-Connect installation service costs £60 and as well as installing the personal alarm and key safe, we will also show you how to use the alarm and check the system.

Product features at a glance

Two year manufacturer guarantee.

Built from heavy gauge stainless steel and zinc alloy shell with a double wall construction.

Rust and water resistant and can be used in temperatures from - 32°C to 68°C.

The rigid black weather cover protects it from the elements and shields the key safe from view.

The C500 safe has an independent security rating of 'LPS1175 : Issue 6, Security Rating 1' from the Loss Prevention Certification Board, which is devised by independent experts including the Police and the Association of British Insurers.

We recommend you have two keyholders so we can get help to you quickly should you need it. Or if this isn't possible, you can use your key safe to act as your keyholder. This means we will always be able to get help to you if the emergency services are called.

If you change your key safe code then simply give us a call on 0800 085 7371 so we can update our records. We rely on this information being correct so we can arrange assistance for you if you need it.