Freezer door won't close at top

I just bought this freezer used and it was in a corner so I couldn't see where it closes. After getting it home, we found that the door won't close from about 1/3 of the way up, it doesn't seem to be the seal, more like the door needs to be adjusted or is warped. Any ideas or am I just out my money? This is a Whirlpool upright freezer EEV-162L, 16.1 cu ft, no racks in door. Thank you!

If you are careful, open the door 90 degrees and place your leg against the bottom corner inside of the open door and your hand at the top corner, then GENTLY push inward. You should be able to feel and see the move or twist. Then close the door to test for proper sealing. Another way to adjust the door is to loosen the screws behind the door seal and twist,but this usually unnecessary if you do the leg trick properly.Below is a link that will help you with parts and diagnostic procedures that are specifically tuned to your manufacturers data plate information.http://www.repairclinic.com/0100_34.aspIf my assistance helped resolve this issue, please show your appreciation by rating how effective my advice was in resolving this issue. Thank you,Dave E. (Illeagle)"Your satisfaction is my personal reward"

1 Suggested Answer

Hi,
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Repairman (only for users in the US for now) and get all the help you need. Goodluck!

Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

Hi - I understand that you recently had something heavy drop ontop of your freezer door. From my experience the condensation does typically indicate poor door seal. When cold air and warm air outside is entering into the freezer it causes condensation. Try checking and see if the door seal is bad; place a dollar bill between the body of the freezer and close the door. The dollar bill should stay in place and pull out with a small amount of resistance. If the dollar bill falls out when placed between the gasket and cabinet double check to see if the door is being blocked by anything stopping it from closing it. If nothing is stopping the door from closing then I suggest contacting your manufacturer and see who they recommend to repair the unit. Hope this helps! JK

I understand you are having trouble with the door sealing on your upright freezer. Many times this can be caused by the freezer not being leveled. If the freezer is not leveled during installation, the door may be misaligned and not close or seal properly, causing cooling, frost, or moisture problems. To level your upright freezer use a carpenter's level to level the freezer from front-to-back. Adjust the plastic leveling feet in front, 1/2 bubble higher, so that the door closes easily when left halfway open. I hope this information has been helpful.

If you have too much weight in the door or someone pulled down in the door, it gets twisted. Try lifting up on the bottom outside corner of the door to straighten it up. You might have to loosen the top hinge to reseat it.

Hi - From what you have described it sounds like the freezer has a poor door seal. When cold air and warm air outside is entering it causes condensation. Try checking and see if the door seal is bad; place a dollar bill between the body of the freezer and close the door. The dollar bill should stay in place and pull out with a small amount of resistance. If the dollar bill falls out when placed between the gasket and cabinet double check to see if the door is being blocked by anything stopping it from closing it. If nothing is stopping the door from closing then I suggest contacting your manufacturer and see who they recommend to repair the unit.

oh wow . i have the same freezer with same exact problem. i bought it brand new. i can definately see the seal on top is not installed properly. i always thought it was only my freezer but i guess its a manufacturing issue.

The description below is for a gap at the top of the door. Adjust the procedure for gap at bottom by "twisting" the door in the opposite direction.

I'm assuming you don't want to replace the door seal. Open the freezer
door. Stand "inside" the open door and place your foot at the right
bottom corner (looking from the inside). Place your hand in the top
right corner and pull it very slightly toward you. Do this in small
amounts until the gap closes making sure you don't open one at the
bottom.

An alternate method is to warm the gapped section of
the door seal with a hair dryer to soften the rubber enough to allow
the magnet within the rubber to pull the seal gap closed. This has
worked for me numerous times by making small adjustments at a time.
Good Luck

run your hand around the freezer gasket with the freezer closed slowly and see if you feel any cold air,also check corners they leak to,frost is caused by warm air getting into the freezer or the defrost system is failing,let me know what you find-mike