Concierge Agent

Where

Austin, TX

What you'll be doing

This position is greeting residents and guests according to company standards. Maintaining ownership of the process of resolving resident and guest complaints interact with all residents, showing genuine appreciation. Providing knowledgeable and comprehensive information about the surrounding areas. Assist in the scheduling of move-ins and move-outs. Scheduling and facilitating deliveries. Walking the premises to ensure the highest standards are being maintained complete requests for services, such as dry-cleaning pick-up and drop-off, pet walking, housekeeping, grocery delivery, etc. Facilitating contractor check-ins and check-outs and cultivate relationships with the company preferred vendors.

What your background should be

1-2 years of customer service experience, ideally in concierge field. Positive and professional demeanor, no visible tattoos, and must be clean shaven. Experience working with demanding client. Strong ability to assess a situation, show good judgment, and resolve conflicts. Able to work under pressure dependable and detail-oriented. Basic knowledge and experience with microsoft office products and the internet. Must be able to stand for long periods of time. Proactive and productive strong customer service skills.