The FMEA Utility Training Institute features on-site training programs, regional workshops and seminars, and online interactive training courses that can be taken from the comfort of your own home or office.

For further information regarding the FMEA Training Programs contact:Cheryl Anderson
Director of Training and Member Servicescanderson@publicpower.com
850-251-5465

Developing a Positive Attitude (1 hour)
If your staff needs a positive shot in the arm, this is the presentation for you! We present the benefits of a positive attitude as well as specific actions everyone can take to achieve and maintain a positive attitude.

Electric Utility 101 (2 hours)
The electric utility industry is complex and the range of acronyms used can be baffling. This seminar offers an excellent overview of how electricity is created and delivered, history of utilities, the various stakeholders and regulators, and how all the pieces of the industry puzzle fit together.

Outstanding Customer Service (1 day)
Excellent customer service is essential to any organization’s success. Your staff will learn how to effectively handle any customer issue and exceed customer expectations while positioning your utility in its most positive light.

Electric Utility Business Operations (1 day)
Your employees will appreciate and understand how they fit into the day-to-day operations of the utility after this seminar. By examining elements from the electric industry’s history to emerging technologies and departmental functions, they will gain a solid understanding of every aspect of your utility’s business operations.

Identity Theft Prevention Program for Florida Utilities (Half day)
Under the FACT Act Red Flag rules, which went into effect January 2011, all utilities must establish and maintain an active program including policies, procedures and employee training for the detection, prevention and mitigation of identity theft. This class reviews the guidelines for complying with the Act.

For further information regarding the FMEA Training Programs contact:
Cheryl Anderson
Director of Training and Member Services
canderson@publicpower.com
850-251-5465

Free Online Utility Industry Training

FMEA is now offering FREE online training classes to all employees of FMEA member utilities.

FMEA has partnered with Energy Management University (EMU), a part of the online training industry since 1998.

The online training program can benefit every employee, offering utility-specific topics from across the industry, including human resources, job skills, and management.

Courses are constantly updated and new courses are added to the system regularly. The courses include end-of-section self testing, quizzes, comprehensive exams and a printable course completion certificate.

It doesn’t matter where you work within the energy profession — developing and honing your work skills is an ongoing process. And now, these educational opportunities are as close as your computer.

What’s more — it’s all FREE and at your fingertips.

Click here for further information regarding the Energy Management University.