Breaking up is hard, and we’d hate to have to disconnect you. Check the due date of your payment by looking at the top right of your bill. Failure to pay in a timely fashion usually results in service disconnection, scheduled for the second Sunday in every month.

To be reconnected, you may need to pay a security deposit in addition to paying your balance and a reconnect fee.

Customer Support

Customers like you are our most prized asset, and we want to do everything we can to make sure you know it. If you have a question or need information about a product, application, bill or promotion, you can reach our support team by phone (0488) or through our Live Chat feature available at the bottom of your screen.

If you need further assistance, dial 0488

Press 1 for Internet assistance

Press 2 for help with landline

Press 3 for assistance with mobile

Press 4 for electronic (C-Point) and vendor issues

Press 5 for fault repairs

You can also

Dial 093 or *100# for Billing Information

FAQ

Got questions? We’ve got answers!

Q: Where can I pay my bill?

A: Lots of places! Here are your convenient options:

Mobile Money Guyana (MMG), available from any GTT mobile phone or at more than 90 Mobile Money agents

General Post Office

Any +GTT Agent

Any +GTT Store

+GTT Business Offices

55 Brickdam (Experience Store)

69 Brickdam

79 Brickdam

Beterverwagting

Linden

New Amsterdam

Anna Regina

+GTT Agent

General Post Office

Western Union (Bill Express)

Any of the Tellers at Demerara

Bank and Citizens Bank

Telebanking by Demerara Bank,

Republic Bank, GBTI and Scotia Bank

Republic’s Banks mobile banking

facility and the ATM facilities at

Republic Bank, GBTI and Citizen’s Bank

+GTT Retail Stores

Fogarty’s Store, 34 Water Street, Georgetown

Giftland Mall, Plantation Pattensen, Turkeyen, Georgetown

Experience Store, 55 Brickdam, Georgetown

Camp and Robb, 81-82 Camp and Robb Street

Q: How does the 093 billing-information number work?

A: Like magic. Get details on your GTT services by calling the toll-free number and following the interactive prompts. You’ll need an invoice number from a bill dated within the last three months. Enter your information and you can check your balance as well as payments made to date.

Land Line FAQs

Q: Can I change from one plan to another during the course of the month?

A: Well, yes … and no. GTT is happy to accept your change request, however, the new plan won’t go into effect until the first of the following month.

A: Shout “Hello, North America!” and then power on your mobile phone. Select Settings >> Network >> Manual Network >> and Roaming Partner. Choose AT&T in the US, and Bell, Telus or Rogers in Canada. Note: or Rogers in Canada.

Q: What does the new discounted rate include?

A: A lot of great stuff! Here are the rates broken down in GYD and USD.

GYD Prices

$72/minute for inbound and outbound calls while roaming in the US and Canada (includes calls made to US, Canada and Guyana.)

$31/SMS Mobile Origination (MO) when in the US or Canada

No Charge for SMS Mobile Termination (MT)

$0.10/KB for data sessions while roaming in the US and Canada

No Subscription Fee!! This is an exclusive benefit for GTT; competitors charge a fee.

USD Figures

0.35/minute for inbound and outbound calls while roaming in the US and Canada (includes calls made to US, Canada and Guyana.)

$0.15/SMS MO when in the US or Canada

No Charge for SMS Mobile Termination (MT)

$0.0005/KB for data sessions while roaming in the US and Canada

Q: What frequency bands are in Canada & US?

A: 850 and 1900. (That was easy; ask us another question!)

Q: How do I make a local call or how do I call Guyana while roaming?

A: For a local call in the US or Canada, dial the area code and number. To call Guyana from the US or Canada, dial +592 (the country code) and the number you’re trying to reach. If you want to call other countries, enter the + key, the country code and the number you’re trying to reach.