TTNC's Infrastructure

As more and more companies migrate to using voice over IP and cloud-based communications services, there are growing concerns about the security and reliability of these types of services.

There is also a lot of news about the General Data Protection Regulation (GDPR) at the moment which comes into effect in May 2018. Correctly handling data has become critical to most businesses.

In the last few months, we have noticed an increase in questions about our infrastructure from existing and new customers; this post is to give an overview of our Infrastructure set up and some of our procedures.

Servers
Here at TTNC, we are always keen to use the latest technology. Our infrastructure setup is thought out with security and redundancy in mind.

Our servers are in six Data Centre's in the UK, Europe and North America. All of our servers are running the latest version of the Linux Kernel along with the latest packages version.

Reliable and Scalable
We have a fully modularised system, resulting in unbeatable flexibility giving us the ability to deploy any of our core business modules in a matter of minutes instead of days and distribute the load.

All our modules are running in Docker containers; these containers are -by design- easily deployed and small in size; therefore we can deploy these containers in a matter of minutes and get the service we expect from them.

PCI Compliant
TTNC's is PCI-DSS compliant and certified. Our network is continuously being scanned for vulnerabilities by a third party. Should there be any issues on our Network, we will be notified and then have to fix the problem immediately.

Encryption
All our server-to-server internal communication is encrypted with a mesh VPN, so regardless of where our servers are, they can always communicate with each other as if they are on the same network.

Furthermore, all our employees' traffic to the servers is encrypted using the same VPN mesh; this has enabled us to connect securely to our infrastructure from anywhere in the world and be in the same network.

Data
TTNC complies with all current EU Data Laws and is fully prepared to adopt the EU's General Data Protection Regulation (GDPR) when it comes into effect in May 2018.

Our customer data is stored on secure servers located in the EU. We do not store Payment information such as credit card numbers, and financial transactions use the latest encryption methods.

We follow industry best practices and have a Single Point of Contact (SPOC) for various Government bodies and authorities to use.

ITSPA Quality Mark
To demonstrate our commitment to provide secure and reliable services backed up by exceptional customer care, we have worked hard to receive the Internet Telephony Service Provider's Association (ITSPA) Quality Mark.

The prime focus of the ITSPA Quality Mark is to help consumers identify Providers who go above and beyond ITSPA's Code of Practice and Best Practices, ensuring a reliable and trusted service.

To find out more about the Quality Mark including the requirements we fulfilled, please click the link below.