INGELBY IS A SPECIALIST DIGITAL AGENCY

Delivering digital presence with impact

Meaningful and effective collaborations

Meaningful and effective collaborations

MORE THAN JUST A PRETTY INTERFACE

Work that delights and delivers.

Ingelby is a leading UK digital agency, with an agile, versatile team at your service. Our breadth of skills
enables us to develop cost-effective mobile and web strategies that are business-driven and
technology-enabled. We’re neither a software house nor a pure-play creative agency but instead offer you the
best of both worlds, so your digital initiative not only looks the business, but grows the business, too.

Wherever you are on the digital journey – opportunistic, strategic or mobile-first – see how we’re helping
our clients to deliver the right experience to the right people on any device at any time.

BMW

Driving a new car off the forecourt is only the start of the journey –
dealerships are looking to maintain lasting, valuable customer relationships for miles and years to come.
That’s why BMW and Mini appointed Ingelby to create a mobile app for aftersales servicing – the first of its kind in the UK.

Integrated with the company’s Autoline and DRIVE dealer management system and featuring a Dealer Dashboard for simplified on-boarding, the app gives customers direct 24/7 access to BMW’s service department. After registering their vehicle in the virtual online garage, customers can use their iOS, Android, Blackberry or Windows 8 device to book their car into a BMW centre of their choice for repairs, MOT or diagnostics, and specify transport options to keep them mobile.

Once a vehicle is checked in, the customer receives real-time status updates of the work in progress. If any additional work is identified during a Vehicle Health Check, an advisory is pushed to the customer along with a video of the findings. The customer can authorise the required work, and pay for the service through the app when the vehicle is ready.

FaultFixers

A safe and well-maintained workplace is a key part of the everyday experience of both employees and visitors. But facilities management has traditionally been reactive and inefficient. FaultFixers was established to provide an easy, responsive way to manage maintenance issues by harnessing the power of internet and mobile – with the help of Ingelby.

FaultFixers property maintenance software, together with iOS and Android apps, puts unprecedented visibility at the fingertips of maintenance operatives, building users, managers and owners, and facilities management providers.

Delivered through the Cloud, the solution uses QR location tags to identify individual areas around the workplace. If building users spot a problem, they simply scan a tag with their smartphone and report the fault in seconds from a list of predefined options. They can then track progress, get informed via push notification when the fault has been fixed, and rate the service on completion – all within the app.

Maintenance operatives receive mobile alerts when issues are logged, and can confirm how long a job will take. Rules determining how and where issues are routed automatically make the most efficient use of the available workforce. Through the web front-end, building managers and owners are able to monitor key performance metrics. Similarly, facilities management providers can track performance analytics against service level agreements to ensure continued customer satisfaction.

Post Office

The Post Office network plays a unique and valued role in both rural and urban communities, and
offers a growing range of savings, mortgages, insurance and currency services that are set to
challenge traditional banks. With 11,500 branches across the UK, the Post Office recognised the need
to provide accurate, paperless reporting of the latest sales figures to branch owners and managers.

Ingelby created 'mypostofficebranch', a web-based portal that allows users to capture sales of
financial products. Branch owners and managers receive updates via SMS/email and can see at a glance
the latest sales activity by category on their tablet or smart phone. They can also review
commission rates, best-selling products and top performing branches, and access a host of product
information in a few taps or swipes. The user-friendly nature of the tool has had a positive impact
on adoption, and because the data is always up to date, it can be used as the basis for more
reliable sales forecasting.

The integration of a web front-end with business data repositories enables the Post Office to
deliver information instantly to a broad audience across multiple platforms. The digital solution
has driven an uplift in branch performance by making insight more readily accessible, without the
need for substantial business change and a complex, disruptive IT projects.

Dyno

Dyno are the UK’s largest plumbing force and also have a network of Gas Safe registered engineers,
made up of over 45 franchisee businesses, over a thousand skilled engineers, plus local support
teams up and down the country.

To help keep the business moving forward, communication between Head Office, the franchise network
and the 1,000 field engineers is vital, that's why Dyno chose Ingelby Innovation as a key partner.

New online tools have been developed including a dashboard that provides access to content that
helps a Franchise run their business. Innovative processes have helped improve the communication
between all areas of the business which in turn provides Dyno, the franchise operators and engineers
with a better user experience.

Dyno will continue to remain at the forefront of their chosen markets – plumbing, heating and
drains. And whatever the future brings, we’ll make sure we're on hand to help Dyno achieve that
growth.

WeFiFo

The Über and AirBnB model meets Come Dine With Me in WeFiFo. Short for We Find Food, the new website
connects home chefs, supper club hosts and event organisers with hungry people. Anyone can host an event –
whether it's dinner at the kitchen table, a picnic in the park or a barbecue on the beach – for friends, for
charity, to earn some extra money or even launch a career.

Ingelby was appointed to design the website to bring the concept to life, and we built in from scratch in
just three months. Potential hosts post their event on WeFiFo and tell their guests what they can look
forward to. Guests can search eating experiences by location or scrolling through featured events, and
reserve their seat at a table that takes their fancy. After an event, guests and hosts can review and rank
each other, and the most skilled foodies can share their expertise by going on to mentor novice cooks.

Hosts and guests can accumulate online rewards in the form of cookies. Users can watch their cookie jar fill
and spend points on attending events, acquiring new skills or on WeFiFo merchandise.

BMW

FaultFixers

Post Office

Dyno

WeFiFo

Building Lithium Communities

We have been working hard with established brands such as giffgaff, TalkTalk and NETGEAR, to take their
existing Lithium forums and transform them into bespoke, fully responsive communities, which are
uniquely designed to fit all their requirements.

We leave no stone unturned, from creating custom components to designing new pages from scratch. We can
build you a community that works with you and for your users, delivering a valuable customer journey
from start to finish, incorporating features such as kudos, live chat, knowledge base and a fully
customised pages.

giffgaff Community

giffgaff - the mobile network run by you

The giffgaff community is a place where members can get help and support with their mobile
service or phone, find information on improvements to service, network updates and outages,
ask questions, get involved in discussions, post feedback, take part in giffgaff projects
and have their say in upcoming developments.

We worked with giffgaff to redesign and customise their online community so that it
reflected their unique brand style and was easy to use for their millions of members, most
of whom use the community on a daily basis to help and guide other members in getting the
most out of their giffgaff account.

The new community incorporated the responsive Lithium skin which we utilised to ensure a
seamless customer journey on both desktop and mobile. A lot of the community would be using
the forum ‘on the go’ so it was important that the mobile experience was as good, if not
better, than the desktop.

A customised welcome hub was built into the community with content managed sections that
giffgaff themselves could update along with page specific components allowing the community
to display different elements depending where you were in the forum.

The search functionality on the community was redesigned so that you could search areas of
the forum depending on whether you were looking for a general community post or help for a
particular problem.

It was also important that the members had the ability to be involved in the community so
there are features where images and content, provided by the giffgaffers can be displayed.

“Over the past several years Ingelby has gone from reliable agency to a trusted partner
for us here at giffgaff. Their work with Lithium has allowed us to stretch the platform
and continue to deliver on our award-winning peer-to-peer member experience. In addition
to building on our existing forum platform, Ingelby have worked with us designing and
launching new platforms and experiences for our members to use such as our ideation
platform giffgaff Labs.

Ingelby consistently not only deliver on the technical implementation: their work on
design and visuals is especially commendable. Our brand has been through several visual
iterations and evolution and each time Ingelby has been both adaptable and creative in
applying the brand style to each of their projects.

Throughout all of these projects the entire team has been collaborative, communicative,
approachable and highly focused on giving our members the best possible experience.

We look forward to continuing to work with Ingelby on current and future projects
community.”
Timo Tolonen - giffgaff

TalkTalk Community

TalkTalk’s New Community Receives Global Recognition

TalkTalk wanted to transform the experience of its user community, recognising that their
help and experience was at the heart of its digital strategy for all customers. After focus
groups and gathering data it decided it wanted to “provide its customers with an easy to
use, vibrant, visually appealing, next generation, P2P support experience, accessible to
everyone, anywhere on any device”.

Its existing community hub was dated and wasn’t easy to read on a mobile. It was difficult
for visitors to navigate and convert into members – and for members to update profiles and
generally show what they could offer. There was also no way to reward ‘super users’ or those
that went the extra mile in helping other customers solve their issues.

At the same time, TalkTalk’s brand identity was also being reinvented – although this was
good news as it was a chance to bring a new personality the community, it also presented a
new challenge. There were now just six weeks to design, build, test and launch a new
community.

So TalkTalk was looking for a mobile first design that was both aesthetically pleasing but
also incredibly functional.

Solution – a complete overhaul

With Ingelby’s guidance, TalkTalk decided it wanted to create a unique community experience.
The existing community needed more than just a ‘lick of paint’; instead they had to start
again from scratch.

Ingelby worked on creating an intuitive environment for new members that encouraged visitors
to search for and discover content that would to inspire them to join. Once registered,
members were introduced to support content and, after making their first post, more advanced
features such as a profile wizard were promoted. This has now been enhanced, enabling
members to showcase who they are, the great content they produce and help them to find
likeminded individuals. Members are encouraged to complete their profiles with a series of
badges – an idea that has led to a 30% increase in profile updates.

TalkTalk also had been nurturing is super users’ scheme. Ingelby created the Stars Hub,
which aimed to give these valued and proactive customers their own space. The Hub acts as a
home page for super users giving them access to a ‘private lounge’ and information such as
how many hours they have helped each month.

Results – outstanding upturn in all engagements

Not only was the new community completed within the tight timeframe, it has also brought a
highly positive response from both customers and employees alike. There are also some
impressive stats to support this: from a 20% increase in registration conversion and a 57%
rise in returning member engagement, to a 464% growth in mobile content creation and a
mighty 682% surge in mobile search.

These figures all point the ongoing success of the project. And since completion, TalkTalk
has won a sought-after Lithy award – from the software vendor Lithium Technologies – for
Digital Design Excellence. This prestigious award has given TalkTalk’s new community and
Ingelby’s work the global recognition it deserves.

Business never stands still, so nor should your digital initiatives: it’s our job to help you build for
change, get more value from existing systems and data, and develop at the speed of demand.

Plays well with others

We combine the art of UI/UX with the science of back-end integration. So if your digital product needs to
talk to billing gateways, booking engines, reporting systems or third-party applications, we’ll make sure
it’s connected securely and scalably.

Digital Solutions

Whether you’re an ambitious new entrant or an established brand, our digital business solutions can
streamline your business processes,
eliminate content silos and strengthen relationships.
Applying our knowledge of the latest online and social best practices,
we produce dynamic websites, intranets and extranets that keep everyone on the same page.
As software integration specialists, we can connect your web front-end to a range of third-party
back-office applications such as CMS and CRM. If you’re not sure what’s possible, or how to satisfy
user expectations,
our digital strategists can help you define the best ways to serve staff, partners or customers in
real-time.

Apps and Mobile Solutions

From rigorous planning, to pixel-perfect design and agile development, we’ll bring your mobile vision
to life.
Whether you need an interactive mobile app or a responsive mobile website,
we’ll help you excite and engage users and maximise the medium. With your business objectives at
heart,
we’ll take an agnostic approach to app development to ensure your apps work smoothly across popular
devices and platforms.
And we can integrate capabilities such as location awareness, booking engines or image recognition
for smarter workflows and the best possible return on mobility.

Video and Interactive Solutions

“Tell me and I’ll forget. Show me and I’ll remember.
Involve me and I’ll understand.” Let our talented team bring a complex concept or learning object to life with the power of immersive and interactive solutions.
Our experts will combine their technical and creative know-how to translate your business or brand ambitions into digital video,
polished motion graphics including 2D and 3D animations, or fully responsive web or app solutions. Whether you’re looking to inform, inspire,
convince or convert, we’ll help you connect with your audience and capture their imagination.

Digital Solutions

Whether you’re an ambitious new entrant or an established brand, our digital business solutions
can streamline your business processes,
eliminate content silos and strengthen relationships...

READ MORE

Apps and Mobile

From rigorous planning, to pixel-perfect design and agile development, we’ll bring your mobile
vision to life.
Whether you need an interactive mobile app or a responsive mobile website...

READ
MORE

Video and Interactive

"Tell me and I’ll forget. Show me and I’ll remember.
Involve me and I’ll understand." Let our talented team bring a complex concept or learning
object to life with the power of immersive...

READ MORE

DIGITAL. DYNAMIC. DOWN-TO-EARTH.

What is your name?

What is your email address?

Is the App idea a personal or commercial project? (is the app for your business/employer or for yourself personally)

Personal

Commercial

Please get in contact with us by phone or by filling in our contact form.

Is the idea unique? (Are there other similar apps in the marketplace)

Yes

No

Do you have evidence to suggest your idea is better?

Yes

No

We recommend that you do some basic market research first. Ask friends as well as strangers on their opinion.
Try to find somebody who is using the existing app and ask if they would use your idea instead.
Once you're confident that your app is potentially market leading please get in touch!

Do you have a rough idea of what it will cost to develop your app?

Yes

No

Here is a very rough guide:

A simple app with content is likely to cost upwards of £1500

A app with a specific function could cost between £5000 and £100k

An app game is likely to cost between £20k to £200k

Also consider the marketing required to promote the product. You could budget a further 50% of the build cost towards marketing

Do you have the finances or investment in place?

Yes

No

We would love to discuss your project with you. Here are some Frequently Asked Questions before you continue:

Q: I'm worried that if I share my idea with you, you'll steal it and make fortune from it!
A: We build projects for others which takes up almost all of our time!
We don't have the time or resources to build projects for ourselves, as much as we'd like to, we need to make a living first!
When you discuss a project with us we'll share a legally binding Non-Disclosure Agreement with you to
ensure you're protected.

Q: Would you be interested in a profit share from the app revenue for a discounted build cost?
A: We're always open to discuss any potential business opportunities, however we only entertain approximately 1 in 50 projects in this way.
If you do not have the full finances to fulfil your project we would suggest you try and find investment first.

Please get in contact with us by phone or by filling in our contact form.