What we do and what can you expect from us

How many cows can you fit into a swimming pool?

It is not often that we receive a claim from a client whose swimming pool has been damaged by thirsty cows looking for water to drink on a hot day. However, earlier this summer three cows found their way into a pool, dived in and damaged the pool liner as a result. We are pleased to say that none of the animals were injured….and we were able to process the claim.

This unusual request is all in a day’s work for Virginie, a member of our team here at AXA Marthon since 2011. If you have contacted us for an enquiry or to make a claim, you most likely will have spoken to Virginie or with her colleague Karine.

Virginie is kept busy dealing each day with the administration and paperwork which is an essential part of life at a busy insurance agency. She takes all of it in her stride though and before joining us, worked for other companies in the financial and insurance services sector.

Often clients will contact us needing their homes or cars to be insured urgently. Once we have the necessary information, we are able to arrange this quickly – resulting in a happy client. This is one area of work that Virginie finds especially rewarding, being able to resolve problems like these at the last minute.

“One of the things that clients most appreciate when they contact us is that they are dealing with the same person every time, unlike a bank or a call-centre for example where a different person will deal with a call or enquiry,” says Virginie. This personal service, in English, is appreciated by clients.

Outside of work, Virginie is a mum to her 22 month year old son and enjoys spending time with her family. Thank you, Virginie for sharing these stories with us.

AXA Marthon is an authorised AXA representative based in Marthon in the Poitou-Charentes, covering all parts of France. We provide a professional service to 1,500 English speaking clients in the Charente and Dordogne. We have access to the best insurance and financial services deals in France with bi-lingual, English speaking friendly staff.