Enhance the Iwatsu ACD Agent experience with QueVue – a software application that lets ACD agents quickly view contact center stats in real time, log-in or out of ACD groups and manage their calls at the click of a mouse. With Iwatsu QueVue ACD agents can:

Login or logout of one or more ACD groups

Set their status for wrap-up or available/not available

Control the desk phone at the click of a mouse using the answer, hold and disconnect buttons

The Alcatel-Lucent ECS offers an innovative approach to convergence for small and medium-sized businesses (SMBs) and serves as a simple solution for information management and communications that is easy to deploy and administer.

The Alcatel-Lucent Extended Communication Server (ECS) is a solution for communication, collaboration and complete, simple mobility to meet the essential needs of SMB's.See Details >

The OmniTouch 8464 Meet-Me Audio Conference Bridge supports both IP and PSTN deployments and works with any PBX This appliance enables enterprises to realize a near immediate return on investment (less than four months on average).

The Alcatel-Lucent Softphones are “communication applications” that run on your PC. See Details >

PIMphony Attendant is specially designed to handle a large number of incoming calls. It optimizes call reception and transfer through an ergonomic user interface, the assistant window. It also provides user information management.

PIMphony Attendant is specially designed to handle a large number of incoming calls. It optimizes call reception and transfer through an ergonomic user interface, the assistant window. It also provides user information management.See Details >

PIMphony is available in four levels:

Basic is include with every OpenTouch SMB user license and provides contact dialing, basic call control and call logs.

Pro is an enhanced version for high volume users and provides visual voice mail and integration with Outlook, Goldmine and ACT!

Team is an enhanced version that allows call loads to be shared between groups.

Alcatel Lucent PIMphony is a high-level, full featured softphone solution designed to provide call control from the Windows desktop. With PIMphony you can dial by name, view call logs, conference and transfer calls.See Details >

The ICON Call Director for Iwatsu Enterprise-CS is a software client that allows your PC to integrate with the ECS through interactive screen pops, allowing users to handle calls from their PC screen. Call control features include:

The ICON Call Director for Iwatsu Enterprise-CS is a complete desktop call control application for Iwatsu ICON Station users.See Details >

Each extension on the Virtual DSS Console features a color-coded call state indication, giving the attendant a quick visual indication of extensions across the network. If a desired extension is busy, no problem – use the Virtual DSS to transfer the caller directly to the voicemail.

Drag and Drop – Users can change the layout by dragging the desired name or extension from the company phonebook and dropping it onto the desired Virtual DSS key

Integrated Tutorial Movie – The Virtual DSS Console includes an integrated tutorial movie that walks users through the features and basic configuration options

The Virtual DSS Console provides color-coded call state indication for up to 50 Iwatsu ECS extensions, click to dial and other advanced call control features from the Microsoft Windows desktop.See Details >

Available 24/7, the Esnatech WeLink is easily accessible by voice dial (leveraging our speech recognition equipped unified communications server), 4-digit or 10-digit dial, and is the go-to resource for conference calls with up to 24-parties.