SiPepDesign, Massachusetts, USA

Silas Pepple, Owner, shared his views on how he uses DeskAway

SiPepDesign.com is a web development company that provides web design, web development, and web marketing services to small and medium-sized businesses. The company consists of a global team of design, development and marketing experts.

Silas Pepple, Owner of SiPepDesign shared his views on how he uses DeskAway...

How are you using DeskAway and what value is it providing your team? Were you using any other tool or method before DeskAway?
Prior to using DeskAway we worked using Basecamp, Google Wave, and Manymoon. We use DeskAway as a centralized place for communication and task management for a global team of designers, programmers and marketing experts.

Can you give a specific incident or example when DeskAway was really useful when managing or getting a project completed?
We use DeskAway for each and every client project. All of our projects have stages with different people performing different tasks throughout the process. DeskAway allows me to dissect the project into individual tasks and monitor progress as each task is completed.

It is the only way you can manage a large team of people, working on more than 6 projects at a time and keep a clear channel of communication.

Was there a learning curve associated with DeskAway? How did your team adapt to a new application?
It was easy to adapt. I think like any new software it is important you require your team to use it. My team actually sees the benefits of using DeskAway now and how much easier the added organization makes each project.

What features does your team use the most?
Task management and the ability to thread a conversation for each task.

Are you emailing (sending tasks, attachments etc.) less because of DeskAway?
Yes, we email less.

How has DeskAway helped in lowering project costs, profitability or improving efficiency?
It allows me to easily monitor day to day tasks, so that i can focus on the bigger issues at hand with my business on any given day.

Are there any other thoughts that you would want to share with us regarding our service, product etc.?
We are looking forward for DeskAway's API. Any chance we could get a sneak peak? We are drooling at the idea of developing some application to work with DeskAway.

Thanks Silas and good luck with your business!

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