Customer Care Advisor

Exertis

Elland, UK

16/03/2019

Customer Service

Job Description

Overview

At Exertis, we thrive in a company culture that is driven to deliver more for customers. Our employees are committed, proactive and motivated. This dynamic environment contributes to a thriving growth-focused culture throughout Exertis, providing many career opportunities that span sales, commercial and corporate activities.

Objectives of the Role:

The role will involve taking calls from customers who have a query with their order, then owning that query right through to completion to ensure that the customer receives excellent service from start to finish.

Essential Requirements

Excellent communication skills, both written and on the telephone.

The ability to talk to customers in a friendly and professional way even if they are upset about something going wrong with their order.

Past experience of working in a Customer Care/Services or sales role.

Computer literate.

Excellent attention to detail.

Ability to prioritise workload.

Ability to own a query from the start, ensuring that the customer receives excellent service.

A track record of developing internal relationships to such a degree that you can work closely with others to resolve customer queries.

Demonstrate a strong awareness of and commitment to Ethics and Compliance and the DCC Group Code of Conduct.