This module provides clarification and deals further with the principles, processes, activities, methods and functions of Service Transition. It is a practical module that concentrates on the main points and does not consider all details.

Eligibility for Examination:

To be eligible for the ITIL
Intermediate Qualification: Service Transition examination, the
candidate shall fulfill the following requirements:

At least 21 contact hours (hours of
instruction, excluding breaks, with an Accredited Training Organization
(ATO) or an accredited e-learning solution) for this syllabus, as part
of a formal, approved training course/scheme

There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable

Hold the ITIL V3 Foundation Certificate in IT Service Management or ITIL V2 Foundation plus the bridging certificate

It is also recommended that students
should complete at least 21 hours of personal study by reviewing the
syllabus and the Service Transition book in preparation for the
examination

Target group
You are a CIO, Chief Technology Officer, manager, team leader, designer, architect, planner, IT consultant, IT audit manager, IT security manager or ITSM trainer or a member of the supervisory staff. Your role involves dealing with or being responsible for Service Transition.

Context
You will learn about Service Transition in order to organize and manage, though communication and change in organizations will certainly not be left aside. After obtaining the certificate, you will be able to progress to the role of Service Manager with the task of controlling the functions and processes within the Service Transition Lifecycle.

Prerequisites
The certificate is a follow-on after gaining the ITIL® Foundation in Service Management (possibly in combination with Bridge). You followed your training with an accredited trainer.

Exam content
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components relating to this certification:
• Introduction to service transition
• Service transition principles
• Service transition processes
• Managing people through service transitions
• Organizing for service transition
• Technology considerations
• Implementing and improving service transition
• Challenges, critical success factors and risks.

Exam Details

Number of questions: 8

Pass score: 70%

Open book: No

Electronic equipment allowed: No

ITIL® is a registered trade mark of AXELOS Limited . The Swirl logo™ is a trade mark of AXELOS Limited