wecare@proflowers.com
Email us here for all inquiries not pertaining to an existing order. We are unable to place new orders or change payment information by email. Please give us a call; we'll be glad to help.

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Use this form to address your concerns regarding an existing order, and get a fast response.

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FAQs

My Account

How do I access my account?

Access your account through this link:
Your Account.
To log out, click on Log Out at the top left corner of the account screen.

How do I change my email address or password?

Go to
Your Account
under Your Profile, click on Change E-Mail Address or Change Password. You can also click on Forgot your Password? in the login screen.

How do I change or update my billing info?

Go to Your Account and click any of the links under Payment Options to change your billing name or address, or to view, update or delete credit card info.

How do I save friends and family to my address book?

Go to Your Account
and click on any of the links below Address Book to view, modify or add addresses to your account.

How can I easily remember when to send flowers?

Take advantage of our reminder service by going to Your Account, and clicking the link under Reminder Service. Follow the simple instructions to view, modify or add reminders for all your special occasions. We will then email you when it's time to order your gift, so you never miss a special moment again!

Presentation and Delivery

How will my flowers be delivered?

In order to guarantee at least seven days of freshness, our flowers are shipped from the field, directly to your recipient's door. Blooms are also wrapped and shipped in a specially designed box to ensure long-lasting freshness.

The box will also contain flower food, care tips and your personal message. If requested at checkout, a vase and other accessories will be delivered in the box as well.

Please note: You may notice that blooms are delivered in bud form, causing them to look different than their photos. Give it time—flowers will blossom into the flourishing bouquet you expected, allowing your recipient to enjoy them all that much more.

What if I'm not satisfied?

We guarantee your money back if your flowers, plants or any other preserved items do not last at least seven days. Potted plants have an extended guarantee of 14 days.

If for any reason you are not satisfied with the freshness of your flowers, please call or email us and we will gladly replace them or refund your money.

Existing Orders

Can I modify my order after I place it?

We do not allow orders to be changed or cancelled within 48 hours of the requested delivery date, or within the seven days prior to Thanksgiving, Christmas, Valentine's Day or Mother's Day, due to extremely high order volume during these times.

How will I know that my order was placed?

Once you place your order, you'll receive an email confirmation containing your order number within a few hours. We'll also let you know when your gift ships and when it's delivered.

How can I track my order?

To check on the status of your order, or to track delivery, go to Your Account and then click Track Your Orders.

How do you determine your shipping fees?

Shipping fees may vary based on delivery zip code, peak holiday rate, required level of service and the selected product.

Your floral care guides are so helpful. How can I obtain more?

Make the most of your gift by following the explicit care instructions that come with all of our plants and flowers. For extra copies, or for more information, email us at:
wecare@proflowers.com
.

Do you ship internationally?

We accept orders from anywhere in the world for delivery in the U.S. Additionally, we offer delivery to many international countries through ProFlowers International. Go to www.proflowersinternational.com

Payment Types

What credit cards do you accept?

We accept major credit cards by phone or online.

I'm always looking for the best discounts. Do you offer promo codes?

How do I enter discount codes?

Enter your promo, radio, TV, gift or corporate code, or gift card number or store coupon in the Special Codes field during checkout. Special offers, coupons or discounts cannot be used in conjunction with other offers. Limit one promotion per order. Payment codes can be combined with other payment codes and/or a single discount offer. Third party offers may be subject to additional terms and conditions (see site of purchase for more details).

Stay Connected

Our Brands:

Certain products not eligible for offers or discounts (including clearance items), and such designation will appear on the product detail page. Limit one offer or discount per order. Offers and discounts will appear at last checkout screen and cannot be combined with other offers or discounts. Offers and discounts do not apply to gift cards or certificates, international or same-day delivery, shipping, care and handling, personalization fees, taxes, third-party hosted products (e.g. wine). Unless otherwise specified, Free Vase offers, if any, are valid for Glass Ginger Vase. Free Shipping offers, if any, are valid for standard delivery.

Multi-Year Disclaimer: ProFlowers received the highest numerical score in the J. D. Power 2015-2016 Online Flower Retailer Satisfaction Reports. 2016 report based on 1,981 responses measuring 4 online flower retailers and measures the opinions of consumers who made an online purchase in the past 12 months, surveyed February 2016. Your experience may vary. Visit jdpower.com.