"waiting time and cleanliness"

I took my mother to A&E at 2.30pm one Sunday afternoon, she was sent home at 7pm as the doctor said it was better than waiting for the blood test results. He called me at 9pm to say the results required investigation and that I should bring her back to be admitted; we arrived back and waited in A&E until 2.30am when she was eventually admitted; the ward doctor then arrived at 3am. The time spent in A&E was uncofmortable; my mother was on a trolley, I requested a chair but none came. I considered sitting on the floor but there were gloops of dried blood and the underside of the trolley was filthy. The RACE unti where she was admitted was however very clean. My mother has dementia and although discharged the following day did not remember why she had been in hospital but said she had a good nights sleep; she has since made a donation to the hospital because they were "so lovely", the manner of the staff and the attention and monitoring when it was provided cannot be faulted. In terms of accepting feedback, for this one patient, the hospital now has a complimentary greeting card and financial donation along with this not so positive comment - do with it as you will (as an aside, my father died in Poole hospital some years back and I had nothing but praise for the staff team)