I am trying to run a code given to me by Biometrics LTD for their sensors to run in MATLAB. When trying to do this I keep getting the load library error. Here is a screenshot of this happening. I emailed Biometrics but they said this is a new problem and to contact MATLAB. Is there something I am doing wrong and how can I fix this?

Biometrics are a bit misleading as it's not a new problem. You simply don't have any compiler installed and you need one to use loadlibray (or they should provide a proto file).

On the other hand, the error message is very clear and tells you how to fix the problem. Follow its instructions to install minGW-64. Alternatively, you can install any other supported compiler such as Visual Studio (2013, 2015, 2017 but not 2019 for your version).

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