I have my incoming email server setup to correctly fetch email from our server. It does get the email, and I see it in Messaging | Inbox. I also have "Create a New Record" set to Lead/Opportunity (crm.lead) but it is NOT creating a lead, nor is it creating a new customer record for that email address that it received email for.

I'm a transplant from Goldmine where when a email comes in, it's attached to a customer record and/or a new customer record is created.

How can I do the same in OpenERP? Or how can I step through what happens to figure out what's broken?

I setup a brand new Inbound email address using info@inlinetechnology.com w/ EVERYTHING identical to my carlton@inlinetechnology.com inbound email. INFO works as I would expect it to, but CARLTON does not.