SQL Server Error Messages

Explanation: If you see the preceding error message and cannot connect to the database on the SQL Server during the Cisco Unified MeetingPlace Web Conferencing installation, your connection problem might be due to a case-sensitive SQL Server.

Recommended Action: Run the installation on an SQL Server that is not case-sensitive.

Changing the Time

Problem: The time is not synchronized between the Web Server and the Application Server.

Possible Cause: You did not set the time on the Web Server before installing the Web Conferencing software.

Possible Cause: The Web Server is not synchronizing with the NTP server.

Solution: Follow the steps in this procedure.

Procedure

Verify that the Windows Time Service is enabled and running.

Stop and restart the Web Conferencing master service.

When the Web Conferencing master service restarts, the system invokes the Windows Time Service to synchronize the Web Server with the NTP server.

If the clock is still not synchronized, verify that the Web Server is getting the clock signal from the correct NTP source by doing the following:

Choose Settings > Control Panel > Date and Time from the Windows Start menu.

Click Automatically Synchronize with an Internet Server.

Enter the IP address of an NTP server.

Click Update Now.

NOTE: When you restart the Web Server, all manual changes made to the registry are lost.

Changing the Hostname of the Application Server

Follow these steps if you need to change the hostname that you have already defined for the Application Server.

Before You Begin

If you change the Application Server hostname (for eth0), then you must also perform the following actions:

Configure the DNS1 server to point the old hostname to the new hostname.

Restart the application by entering either the mpx_sys restart operating system command or the reboot Linux command.