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3 - Virtual Content Editors

The Content Team maintains the hotel information on the companies brand websites. Content Editors contribute to this work by resolving content requests submitted by hotels and internal sales teams. These requests involve updating hotel descriptions and amenities within a deadline. They require editors to build a thorough understanding of a rich variety of tasks and to work with sales teams, hotel partners, international content teams, and internal teams including media and geography. Additional data entry or data analysis work may be required. This role combines knowledge of a large content area in a leading technology company with solid customer-service skills. Candidates must have an editor’s eye, paid experience in writing or editing. These are offsite positions, 40 hours/week, metro-Seattle area only.

Responsibilities Help create new hotel content by capturing and confirming data about amenities and services Edit existing content; address change requests, clarifying details when necessary, and making changes in appropriate parts of the descriptive text and bulleted attributes; adhere to in-house style guidelines; answer a checklist of questions about the property to confirm that content is complete Work efficiently towards daily targets and team metrics Provide project support in other editing tasks and in metrics reporting using Excel, as assigned

Qualifications Strong writing/editing/organizational skills Professional experience as a writer or editor

Work Experience and Education Guidelines 2 to 3 years of editorial experience, preferably with e-commerce content development Bachelor’s degree in Journalism, English, Communications, or related field

Core Competencies Common sense; ability to learn quickly and ask good questions, not those that can be answered in available documentation Excellent writing, spelling, and grammar skills, with strong attention to detail and accuracy Intermediate proficiency in Microsoft Word, Excel, Outlook required Experience with data analysis a plus Ability to work and learn independently, as well as collaborate with larger teams Excellent interpersonal skills, self-direction, and drive Excellent organizational and quality-control abilities Ability to learn new software and technical processes quickly; experience working with content databases, content management tools, Salesforce, and SharePoint a plus Proven ability to resolve a high volume of work in a deadline-driven environment or work queue Ability to adapt to team needs for special projects, such as calling hotel partners Fluency in non-English language(s) a plus; experience in the travel/hotel industry a plus