Use Autopilot to create journeys that use the Delighted, Autopilot API and Help Scout integrations.

About the
Delighted integration

With Delighted send NPS surveys and automate follow up to promoters and detractors. Delighted is the easiest and most beautiful way to measure customer happiness. Are your customers delighted? The fastest and easiest way to gather actionable feedback from your customers. Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes not weeks. No technical knowledge required.

About the
Autopilot API integration

The Autopilot REST API allows you to send contacts from Autopilot to your app, add contacts from your app into Autopilot, trigger Autopilot journeys from your app, keep unsubscribes in sync between Autopilot and your app, enhance contact profiles with custom fields and data from your app and get data from your app into and out of Salesforce using Autopilot's native integration.

About the
Help Scout integration

Help Scout makes excellent customer service achievable for companies of all sizes. The Autopilot and Help Scout integration allows you to display customer information directly in Help Scout. Shapes allow you to create new tickets in journeys and trigger new journeys when conversations are tagged.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the
Delighted integration, Autopilot API integration and the Help Scout
integration.

Journey Triggers

Delighted NPS Response

Trigger a journey based on an NPS Response grouped by Promoter, Passive or Detractor.

API Trigger

Add a contact to a journey using a custom API call.

Help Scout Tag

Trigger when a new tag is added to a Help Scout conversation.

Help Scout Satisfaction Rating

Triggers when a conversation has a satisfaction rating.

Help Scout Create Conversation

Creates a new Help Scout conversation.

Conditions

Check Delighted NPS Response

Check the previous NPS response of the contact in the journey.

Journey Actions

Send Delighted NPS Survey

Send an NPS survey via Delighted to the contact in the journey.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey
marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Delighted, Autopilot API and Help Scout.