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A spokesperson for Webhelp said: “Following a recent review, we have identified more efficient ways of working across our sites which may affect some employees at our Cardiff office.

"However, we have reassured our employees there that we remain committed to our Cardiff location and continuing our strong record of redeployment.”

Webhelp said it was unable to elaborate further.

Sandra Busby, managing director of the Welsh Contact Centre Forum, said: "While we can’t comment on speculation concerning specific companies, the contact centre sector has a strong record of helping people facing redundancy in remaining in the industry.

“As the industry body for contact centres in Wales, we’ll always do all we can to ensure that anyone who wants to is able to continue to build a rewarding career in the sector, whether that’s through identifying opportunities at other companies, putting on jobs fairs or training.

“We’re currently in the early stages of our 2019 employment survey with member companies which tracks workforce across Wales. Despite redundancies at individual businesses, with growth at indigenous firms and inward investments from centres like Monzo and Which, indicators are that we’re still seeing growth in the numbers employed in contact centres across Wales."