I am sure that AES appreciates your business over the past 25 years as you put it, but I'm suprised at how easily you change your opinion or who you do business with after so many good years over a back-ordered item or a box that was torn by UPS not AES!

Except for back-orders, 99% of my orders placed one day go out the same day. How much faster do you want??? I've ordered off of these TV Ad commercials and you have to wait 4-6 weeks! Now that's poor service! What do you people want? AES is EXTREMELY fast!

The Truth, Well sir seems you have had luck with AES. Many have had luck and at time me and my family have had more luck with AES. In fact AES is the only store my dad has ordered from though a catalog for Amateur Radio Suppiles since 1992 when we became licensed.

Now like I said before it all comes down to some people have allot of luck and others not. Seems some people have bad luck and go again to either find better service or the same service.

Yes, it appears to me as well that "The_Truth" does work for AES and is unable to offer an unbiased evaluation of the company. Why else would somebody go out of their way to leave numerous anonymous posts? I have a hard time accepting posts as being valid if the person doesn't sign their name to them.

Most posters have indicated that they've done business with AES for many years without any problems, meaning AES as a whole does okay most of the time. However, the original post raised concern about how AES handles problems when they do arise.

Sometimes an excuse and a refund are not enough - customers who spend thousands of dollars with your company expect you to exceed their expectations. They expect your company to think out of the box. They expect your company to do whatever is necessary to remedy the situation even if it does require them to "take a loss" on the transaction. AES had many more options besides a simple refund and a blame it on the other guy approach. If people can't understand that concept, perhaps they shouldn't be in business to begin with.

I have really rever had a problem with AES as far as damaged/opened gear is concerned. In fact, all my gear(too much to count) has been ordered through AES. I have had a problem with their online ordering though.

I ordered a Brand new Grundig YB400PE in July. I asked them to E-MAIL ME THE GROUND TRACK NUMBER. I never got a reply. I ended up calling them and I was confronted with a rude salesman who appearently thought it was a great sin I committed when I asked him about the status of my order. I eventually got the ground track number, and I was happy.

Last night (9-9-03) I ordered a 17" thin duck for my VX-1R(purchased through them) and I asked them to send me a ground track number. Guess what? Today as of eight PM CST on 9-10-03, I have still not got a response. Earlier today(3:30 PM CST) I emailed them at orders@aesham.com to get this info, yet I get no response. Once I get that antenna, I am gonna raise 8 kinds of hell about this. I doubt it will do any good, but I. want to vent my anger at the careless staff at AES

I guess AES only cares about you if you order >$4000 in gear at one time. HRO here I come. At least they may care.

I've always had good service from AES and I'vebeen dealin' with them since Terry (SK) upgraded froma 310B to a 310 G. I used to receive stuffby Railway Express back then, as equipment thosedays was BIG!

As for the money order, if it is a USPS one,contact your Postmaster/mistress.

Well......I phone ordered at expensive TCXO-1 for my FT1000D from Milw. It came and I got side tracked installing it.......That was my mistake! I unknowinglysold the TCXO-1 NIB to a fellow ham. Only problem wasAES sent me a cheap Kenwood TCXO instead and I took it in the butt twice.....so watch it!!

Well......I phone ordered at expensive TCXO-1 for my FT1000D from Milw. It came and I got side tracked installing it.......That was my mistake! I unknowinglysold the TCXO-1 NIB to a fellow ham. Only problem wasAES sent me a cheap Kenwood TCXO instead and I took it in the butt twice.....so watch it!!

I just don't understand many of the issues here. Now that I think of it, I've been doing business with AES for over 20 years and have never once had an issue with them. I find their sales and technicians and website top notch, and will continue to do ham related business with them (one of their technicians is quite a contester).

First thing i always ask AES..Is this item instock and which store will it be shipped from. You can clear out any back order problems right at the start. Also you'll know where its being shipped from and when it will get there. All you have to do is remember to ask. I've used them for 21 years and will continue to be a customer. Remember..place your orders then ask these questions immediately.

Copyright 2000-2018 eHam.net, LLC
eHam.net is a community web site for amateur (ham) radio operators around the world.
Contact the site with comments or questions.
WEBMASTER@EHAM.NETSite Privacy Statement