Branch Manager - Gauteng

Reports to

Sales & Ops Manager

Job Purpose

Reporting directly to the Sales and Operations manager (SOPS) and serving as a member of the senior management team, this position's primary responsibility is ensuring organisational effectiveness by providing leadership and day to day management within the branch and taking complete responsibility for the company’s sales and operational functions.

Working with the Executive and management team, the position contributes to the overall performance of the company and requires implementation of strategies, policies, procedures and attaining of targets to sustain the branch financially, maintaining profitable sales and grow new profitable sales.

Duties & Responsibilities

Adopt full commitment to the virtues with the company - Humble Hungry Smart

Sales Management & Customer Relationships

Maintain a professional approach at all times, building the company brand and image and ensuring that the company reputation and credibility is always protected

Develop short, medium and long-term sales and operational forecasts with tactical plans to maintain and achieve these plans based on current assured business and 75 - 90% assured business. Oversee monthly and quarterly sales forecasts for the branch ensuring performance against budget

Manage day to day financial and operational spend and goals to ensure these are met and not exceeded

Develop awareness within the branch and a culture of understanding and acceptance of customer profitability

Collect and provide market intelligence and information that will help guide and influence decisions at management and strategic level. Identify and report on market trends weekly and monthly by means of CRM and other platforms

Determine and implement specific goals identified for the Branch which have direct impact on the success sales and operations functions of the Branch

Manage debtors and cash clients daily and weekly by ensuring accounts stay within credit / cash limit and policies and procedures. No supply or rental contract conclusion without an authorised credit agreement

Ensure that the accounting team requirements relating to on time invoicing and resolution of customer queries are met within each monthly financial period

To take overall responsibility with the branch for each customer pricing and costing model, including all Burma owned equipment (low beds and yellow metal), OEM equipment and other re-hire equipment. This must be done in accordance with prescribed profit margins

Own and manage the Customer Relationship Management (CRM) function and ensure data accuracy and daily use of the tool to benefit more professional and effective customer relation

Utilise the CRM software programme daily to manage all communications and contact with customers and to maintain and improve communication with customers

Manage leads and potential customers to a point of commitment

To negotiate quotes, proposals and tenders to a point of commitment with an aim at a success rate of 40%

Operational & Organisational Effectiveness

Agree and develop job profiles and expectations for subordinates in accordance with HR

Monitor and offer planning support to these subordinates, regularly appraising and reviewing their contributions to the team

Ensure that site inspections are concluded before quoting and that machine application is correct in terms of fit for purpose to protect our assets

Manage the accuracy of the daily dash board using the tool to pin point areas requiring immediate focus within the branch

Lead tender/costing preparations, calculations and submission, ensuring that profitability and operational excellence is a priority along with professionalism and quality of submission and communication. Obtain approval for any deviation in margins and pricing from SOPS manager

Maintain effective and efficient communication with company Support Services – Technical, SHEQ, HR, IT, Finance - through operational improvements and hands on management, daily communication and co-operation with these functions

Meet daily with SHEQ, administrative and operational leaders in the branch to ensure compliance with legal statutory and company requirements. Maintain a daily presence in the business and visible felt leadership on all operational customer sites

Champion a quality and safety culture, ensure a safe work environment and cultivate safe behaviour

Be the first point of contact for incident and accident investigations, offering professional and calm leadership as the focal point through to final report stage

Drive initiatives within the that contribute to long-term operational excellence and cost management

Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at customer facilities

Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints swiftly

Responsible for daily machine movement and management within and between branches to achieve optimisation on costs. Maintaining ratio targets between owned and OEM rehire equipment. Ensure that owned equipment is prioritised to improve utilisation and asset management

Be directly involved with monthly stock takes for all inventory on site including PPE

Human Resources

Maintain daily contact with managers and staff and meet with all team members weekly and monthly to provide updates on branch performance and elicit feedback on problems and new ideas. Regularly engage staff focusing on maintaining and improving motivation and performance levels

Supervise and coach managers and staff on an ongoing basis to focus on sales, operational targets and overall performance, encouraging them to motivate their own teams

Adhere to and enforce company policies and procedures, with particular focus on our core values creating a culture aligned with our mission and vision

Together and in conjunction with the HR team, recruit, select, train, assign, schedule, coach, counsel and discipline employees. Offer ongoing assessment of employees to ensure personal growth and assign training to improve capacity and skills

Any other reasonable requirement / instruction from management

Working Conditions

It will be required to work extended hours or over a weekend in order to meet deadlines. The BM will also work closely with customers and employees, and must therefore ensure customer satisfaction are on top of their priority list. This is required despite might having to deal with challenging clients and employees. It will be required from the BM to do a site visits.

Physical Requirements

The nature of the position does not require physical work, however the employee should be medically fit.