Getting Started for New Aternity Administrators

As a new administrator of SteelCentral Aternity™ in
your organization, this panel guides you through the initial steps of configuring
Aternity,
to view data from a few select devices, then a more widespread view of
devices to highlight broader patterns of performance. It also helps you create
users, and add enhanced monitoring for some applications.

For an introduction to
Aternity, and why it leads the market in end user experience
monitoring, learn more.

New administrators configure Aternity step by
step

This panel verifies that you completed each stage of the process, and marks it as
completed as you proceed. It also provides a link to a dashboard where you can view
the results of your actions.

Tip

You can select Do not show again upon login only after 20
or more devices have the Agent for End User Devices actively
reporting data to Aternity. After you
dismiss the panel, you can view it again at any time, select
Help> Getting Started for Admins.

Aternity builds
a broader picture of efficiency across your entire organization by measuring the
performance of all applications, like their wait times, and the performance of devices, like their
boot times or resource usage. It also
helps keep track of your inventory, and can monitor the impact of large changes
or migrations. It displays these insights using simple, powerful, and intuitive
dashboards, or alternatively you can access the data directly via REST APIs.
This enables IT teams to proactively troubleshoot issues, by exposing delays and
problems from the end users' viewpoint.

In Aternity, you can compare
response times in any app across the enterprise, and troubleshoot
performance by seeing when they perform slower.

For example, define a custom activity to
measure a search for a customer in your CRM, from selecting Search
until displaying the results. Or you can monitor the time check an item in
your inventory, or save an invoice in your financial system.

A custom activity measures the time between any user action and the
app's response

Step 9 (Optional) You can add SSO access to Aternity for the
most control over security (learn
more).

Single Sign-On (SSO) brings the most secure access to
Aternity by bypassing Aternity's sign in screen, and authenticating with your
enterprise's chosen identity provider (IdP) just once
using passwords, two-factor authentication (2FA), or
even biometrics.

Step 10 Enable REST API access to other users to allow them to see raw data in Excel or
Power BI (learn more).

Users can send REST API queries to
directly extract and analyze Aternity's data without
Aternity's
dashboards. You can combine the data with other data sources if
needed, or transform it as required, then view it in Microsoft Excel, Power
BI, or your own data application.

Configure the rules for triggering an SDA to view the alerts via email,
ServiceNow, or via REST API. For example, you can receive an SDA whenever a device
suffers from the same crash more than twice a week.