Job Description :
Sophos is a global leader in delivering complete IT security, enabling businesses to secure and control their IT infrastructure against threats such as computer viruses, spam, spyware, hackers and policy abuse. We offer award winning encryption, endpoint security, web, email, mobile and network security backed by SophosLabs – a global network of threat intelligence centers. Today, we secure more than 100 million users in 150 countries and 100,000 businesses, including Pixar, Under Armour, Northrop Grumman, Xerox, Ford, Avis, and Toshiba. As IT networks grow in complexity, Sophos is focused on keeping IT security simple and reliable. Founded in 1985 and headquartered in Oxford, UK, the company billed revenues of $450+ million in FY15. The company’s stock is publicly traded on the London Stock Exchange under the symbol “SOPH.” For more information please visit www.sophos.com

– Troubleshoot product related issues and escalate to Customer Engineering team for resolution.
– Handle escalations and technically complex customer reported cases of Sophos products. Take the ownership of the cases and drive them until issue/s are completely resolved and the customers are satisfied with the resolution.
– Product configuration or guiding customer as how to configure specific feature.
– You will be member of 24 x 7 Global Support team and need to work in a rotational day / night shifts to serve customer coming from any geographical location. You will be given week-off during any day of the week depending on your shift.

Candidates meeting the Above eligibility criteria can appear for the selection process as per the below mentioned schedule: (You do not require to send your resume and require to come down directly for a personal interview as per below schedule)

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