Concerns and Complaints

Written Complaints

University of Lynchburg faculty and staff strive to provide each student with positive educational experiences and helpful services. Even so, it is understandable that complaints will arise from time to time. To address and resolve concerns as quickly as possible, all students are encouraged to address complaints to the office responsible for overseeing the area of concern.

Emergency concerns regarding health or safety should be reported immediately to Campus Safety and Security (434.544.5555).

If a student is uncertain about the appropriate contact for a complaint, he/she may submit a written complaint to the Office of the Dean of Students. The vice president and dean for student development or his designee will review the written complaint and contact the student regarding address of the complaint. If another University office is better able to address the complaint, then the vice president or his designee will forward the complaint to that office and notify the student where the complaint was directed. A representative of the office receiving the forwarded complaint will then contact the student regarding address of the complaint.

In addition, the University of Lynchburg offers the Campus Conduct Hotline, a confidential, independent, call-in service for reporting observed activity or behavior that is harmful, unethical, questionable, or causes personal injury (e.g., fraud, sexual harassment, discrimination, safety risk, Internet abuse, workplace hostility). To use the Campus Conduct Hotline, call 866.943.5787. More information about the hotline is available at www.campusconduct.com.

Contact information for each of the agencies that accredit or approve the University of Lynchburg’s academic programs is published on the University’s accreditation website (www.lynchburg.edu/aboutlc/accreditation/).

For online students who live out of state: If an issue cannot be resolved through the University of Lynchburg’s internal processes and you decide to file a complaint with the State Council of Higher Education for Virginia (SCHEV), you may also alert the agency in your home state that deals with student complaints. A contact list for state agencies that address student complaints is available on the webpage for the University of Lynchburg Online: www.lynchburg.edu/academics/online-programs/.