Plans, organizes, directs, evaluates and coordinates outpatient/inpatient services across the continuum of care within a Service Area or within a single medical center. Works with KFHP/H and the Medical Group staff developing strategic plans, providing quality care, cost effective services which are aligned with federal, state, and local regulations.

Essential Responsibilities:

Collaborates with other Service Directors / Chiefs of Service in identifying and implementing innovative models and best practices, emphasizing service improvements and cost reduction.

Directs development and implementation of quality and utilization standards across the continuum of care to ensure coordinated plans of treatment, customer focused delivery of services and cost effective utilization of necessary services. Ensures compliance with administrative, legal and regulatory requirements of the Health Plan contract and governmental and accrediting agencies.

Oversees the development of department standards as identified by regulatory agencies. Develops services that achieve a high level of customer satisfaction with emphasis on customer service, highest standards of quality and innovation. Manages and resolves human resource, labor relations, employee and department safety and risk management issues. May act as site administrator.

Utilizes research data to implement clinical changes and the delivery of patient care and member services. Directs the budget and resource allocations. Manages the financial performance and identifies and implements strategies to reduce costs and improve quality of care and services.

Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.

Basic Qualifications:

Experience

Minimum five (5) years of supervisory experience required OR four (4) years of supervisory experience with Master's degree.

Education

Bachelor's degree required.

License, Certification, Registration

N/A

Additional Requirements:

Demonstrated strong interpersonal communication skills.

Knowledge of The Joint Commission, and other local, state, and federal regulations.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

There is a deep breadth of clinical support career options that allow medical professionals to deliver quality health care to our patients. These roles are critical, instrumental, and unique, with a variety of career settings (inpatient, outpatient, home care) and departments. Opportunities to develop oneself, grow professionally, and transfer to new roles/locations make these roles especially rewarding.