Operations management is applicableA) to services exclusivelyB) to the manufacturing sector exclusivelyC) mostly to the manufacturing sectorD) to all firms, whether manufacturing and serviceE) mostly to the service sector

D) to all firms, whether manufacturing and service

Which of the following are the primary functions of all organizations? A) marketing, operations, and finance/accountingB) marketing, human resources, and finance/accountingC) operations, marketing, and human resourcesD) sales, quality control, and operationsE) research and development, finance/accounting, and purchasing

Which of the following would not be an operations function in a fast-food restaurant?A) maintaining equipmentB) making hamburgers and friesC) designing the layout of the facilityD) advertising and promotionE) purchasing ingredients

D) advertising and promotion

The marketing function's main concern is with A) generating the demand for the organization's products or servicesB) producing goods or providing servicesC) securing monetary resourcesD) procuring materials, supplies, and equipmentE) building and maintaining a positive image

A) generating the demand for the organization's products or services

Which of the following tasks within an Airline Company are related to Operations?A) International Monetary ExchangeB) Design of aircraft safety featuresC) AdvertisingD) ReservationsE) Crew Scheduling

E) Crew Scheduling

Reasons to study Operations Management includeA) studying why people organize themselves for productive enterpriseB) knowing how goods and services are consumedC) understanding what h.r. managers doD) learning about a costly part of the enterpriseE) A and D

E) A and D

Reasons to study Operations Management include learning aboutA) what operations managers doB) why people organize themselves for productive enterpriseC) how goods and services are producedD) a costly part of the enterpriseE) all of the above

Illiteracy and poor diets have been known to cost countries up to what percent of their productivity? A) 20% B) 50% C) 5% D) 10% E) 2%

A) 20%

Which of the following is not an element of the management process? A) staffing B) planning C) pricing D) leading E) controlling

C) pricing

An operations manager is not likely to be involved inA) the identification of customers' wants and needsB) maintenance schedulesC) the quality of goods and services to satisfy customers' wants and needsD) the design of goods and services to satisfy customers' wants and needsE) work scheduling to meet the due dates promised to customers

A) the identification of customers' wants and needs

All of the following decisions fall within the scope of operations management except for A) managing qualityB) financial analysisC) design of goods and processesD) location of facilitiesE) All of the above fall within the scope of operations management.

B) financial analysis

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The Ten Critical Decisions of Operations Management include A) maintenanceB) layout strategyC) managing qualityD) process and capacity designE) all of the above

E) all of the above

Which of the following is not one of The Ten Critical Decisions of Operations Management?A) mass customizationB) process and capacity designC) supply-chain managementD) layout strategyE) maintenance

A) mass customization

The Ten Critical Decisions of Operations Management include A) advertisingB) process and capacity designC) pricingD) finance/accountingE) all of the above

B) process and capacity design

Which of the following are part of the Ten Critical Decisions of Operations Management?I. Design of goods and servicesII. Managing QualityIII. Layout StrategyIV. MarketingV. Pricing of Goods and Services

A) II,III,V B) I,II,III C) I,II,IVD) I,II,V E) All of the above

B) I,II,III

ASQ, ISM, APICS, and PMI are important professional organizations to operations management because A) they allow professionals to keep up with industry developmentsB) they provide certification for professionalsC) they facilitate professional networkingD) none of the aboveE) all of the above

E) all of the above

Walter Shewhart is listed among the important people of operations management because of his contributions to

A) statistical quality controlB) measuring the productivity in the service sectorC) just-in-time inventory methodsD) assembly line productionE) all of the above

The service industry makes up approximately what percentage of all jobs in the United States?

A) 40% B) 79% C) 12% D) 90% E) 66%

B) 79%

Typical differences between goods and services do not include A) cost per unitB) knowledge contentC) timing of production and consumptionD) customer interactionE) ability to inventory items

A) cost per unit

Which is not true regarding differences between goods and services? A) Services tend to be more knowledge-based than goods.B) Services tend to have a more inconsistent product definition than goods.C) Goods tend to have higher customer interaction than services.D) Services are generally produced and consumed simultaneously; tangible goods are not.E) None of the above is true.

C) Goods tend to have higher customer interaction than services.

Which of the following services is least likely to be unique, i.e., customized to a particular individual's needs?

Which of the following is not a typical service attribute?A) difficult to resellB) customer interaction is highC) easy to storeD) simultaneous production and consumptionE) intangible product

C) easy to store

Which of the following statements contributing to the growth of services is true?A) The number of people employed in manufacturing has more or less held steady since 1950B) Services now constitute the largest economic sector in postindustrial societiesC) Each manufacturing employee now produces about 20 times more than in 1950D) All of the above are true.E) None of the above is true.

D) All of the above are true.

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