Service problems anger Wells Fargo customers

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This Nov. 29, 2018, file photo shows a Wells Fargo bank location in Philadelphia. Wells Fargo customers are experiencing issues with accessing online or mobile banking as well as other banking services, after a fire happened at one of the bank’s data centers. (AP Photo/Matt Rourke, File) - Bulletin

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This Nov. 29, 2018, file photo shows a Wells Fargo bank location in Philadelphia. Wells Fargo customers are experiencing issues with accessing online or mobile banking as well as other banking services, after a fire happened at one of the bank’s data centers. (AP Photo/Matt Rourke, File)8349037

The service outage at Wells Fargo, one of the nation’s largest banks, extended into a second day Friday, which for many people is payday.

Despite a statement from the company late Thursday and another Friday morning it restored most services, many customers were reporting on social media they could not access their accounts, see direct deposits or pay bills.

“This is crazy. WellsFargo is still down (despite what they say),” customer Ari Mir wrote on Twitter.

Another customer, Samantha Dorris, tweeted: “Imagine waking up on pay day with no check in your account. Thanks WellsFargo for sucking!! #wellsfargooutage”

A Wells Fargo spokesperson said Friday all transactions should now be visible, but people are still experiencing delays in online banking and in customer-service response times.

“Transactions were processed normally, and customers can use their accounts with confidence,” she said.

Wells Fargo said Thursday a power shutdown at one of its facilities caused the problems, saying on Twitter it was “not due to any cybersecurity event.”

The bank did not specify where the shutdown occurred, and a company spokesperson would not comment on it Friday.

In its Thursday statement, the bank said ATMs were back up, credit and debit cards were usable, and that mobile and online banking were operational. The bank promised to reverse fees customers may be charged because of the issues.

Some customers on Friday accused the bank of “lying,” enclosing screenshots that showed they were stuck at the log-in screen for mobile banking.

Also on Twitter, at least one credit union was trying to take advantage of Wells Fargo’s woes to woo customers on Thursday.

The Texas Dow Employees Credit Union was responding to tweets complaining about Wells Fargo: “Hello! We’re sorry to see that you are having difficulty with your financial institution. We invite you to discover what TDECU has to offer.”