Lina commented she purchased a 2012 vehicle here 10 days prior to her collision. She entered the business with an estimate, so they did not do one. There was a delay of at least 3 days because one of the technicians may have missed some work. The office should have handled the communication better between the collision center and the insurance. There was a rental vehicle involved, and a lot of back and forth about commitment dates. Lina would like to know why she had to go to all the trouble when the business and the insurance should have figured it out. She had to initiate calls to them to get the vehicle's status. No one called her. She mentioned she isn't sure how long it should take to figure things out before calling the customer, but calling sooner would have been good. The business expected her to pick up her vehicle on short notice late in the day, but she was not available so they held it until the next day. The plan was for her to pick it up at noon, but she didn't actually get it until 6pm because a component was missing.

Category:
Collision

Service Date:
09/28/2012

Review Created:
10/05/2012

This review was collected via phone interview by Customer Research Inc.