Inbound Call Support for Insurance Agencies

Insurance is a high-stakes business; every customer and every call is important, and could make or lose a significant sum. You don’t want to trust inbound calls to an automated voice-mail system, because you know how important it is to your clients that they’re able speak with a real live person after just a few rings. At the same time, if you had to stop what you were doing every time the phone rang, you’d never get any work done.

When it comes to purchasing advice what you need is inbound call support tailored for insurance industry professionals and offered by a trusted and reliable answering service. After hours, during periods of high call volume, or 24 hours a day, seven days a week, an insurance answering service will keep you focused on providing the personal customer care your clients count on while incoming calls are handled efficiently and professionally. All of your callers will get the attention they deserve, and you get the information you need and more available time off the phone to get things done.

It’s rare that a cost-saving measure can actually improve the customer experience, but the right inbound call support can do both with ease. With an off-site inbound call center fielding your phone calls, you and your staff can focus on the more complex and necessary tasks of the insurance business without the need to pay for a full-time receptionist. An answering service will also automatically scale to your call volume—from a single call an hour to ten calls all at once, your clients will be answered promptly and receive pleasant, professional responses.

When your clients don’t have to sit around on hold or wade through cumbersome automated systems before they get to speak with someone, they’ll have a far more favorable impression of your overall business and the services you offer. The scalability and reliability of inbound call support means insurance customers—who are often calling in emergency situations or other stressful times—will get the immediate attention and support they’re seeking, every time they call. This generates higher customer satisfaction levels, which can lead to more repeat business and referral clients.

Information to Keep Your Insurance Business Ticking

Using an off-site inbound call center doesn’t mean sacrificing the quality or security of you and your clients’ information, either. All relevant details of a call can be recorded and communicated to you in a variety of highly secure ways, and our virtual receptionists themselves maintain the strictest code of confidentiality. You get the updates and other info you need when you need it, and can rest assured that it will remain for your eyes (and ears) only.

If your insurance agency team is feeling overworked, or if you’re just looking for a way to improve efficiency without taking a hit to customer satisfaction, it’s definitely time to consider some inbound call support from an insurance answering service.