Abstract [en]

Many physical clothing stores today has also opened web shops. In an online shop it can be difficult to produce the feeling you get when you are in a physical store where you have the opportunity to feel the material and try out the products. This can contribute to a feeling that it is hard to feel safe on the clothing purchase.The purpose of this study is to gain a deeper understanding of how two different clothing exposure tools on web shops can help the user to feel more secure in their purchase. We also want to examine whether or how the consumer identifies with the models that appear in the clothing exposure tools. The tools we have chosen to examine are H&M’s Dressingroom and Nelly’s Catwalkvideo. The target group for the survey are women between 18-30 years. The method we have chosen for the study is of both quantitative and qualitative approach to obtain a broad and deep information as possible of our target group. The quantitative study consisted a web survey in which the purpose was to gain an insight to the respondents habits of the tools. The qualitative study consisted a contextual interview with the aim to deepen and improve our knowledge of the target group’s opinions and thoughts. The results of our study is analyzed based on previous research on the subject. The study shows that the clothing exposure tools affect our respondents in a positive way since the majority of the respondents felt more secure about their buying decisions by using the tools. A video filmed catwalk tended to help more of our respondents than a virtual clip doll did. However respondents felt that certain features that Dressingroom had were more entertaining.