For better assistance on your concern you may call the Gadget Care hotline you may dial (02)756-5400, their window is open from 8:30am to 5:30pm from Monday to Friday. You can also email or log-in to their website www.aceinsurance.com.ph, since ACE Insurance are the one that handle regarding gadget care.

Based on the given info Verification of Document and Participation Fee takes 1-2 Days..

This depends on the level of verification that our insurance provider ACE Insurance needs to conduct based on the documentation and the claim filed. If all documents and requirements are completed and submitted, verification and approval normally takes 24 – 48 hours.

It takes an average of 7-10 working days to replace your phone depending on handset availability, your area of delivery, and your availability to receive the device unit. This also assumes that you have complied with all the necessary requirements to complete the claim.