Disconnecting/Transferring Service

Moving and you need to transfer your service?If you are already a Columbus Water Works customer, and need to transfer your service to a new address within our service area, please call our office between 8 a.m. and 5 p.m., at least one working day (24 hours) prior to your move to arrange for a final water bill at your current address. Please remember to make arrangements for connection of the water service at your new address one working day prior to the day you need water service. In most cases, you do not need to visit our office to transfer water service. A $30 transfer fee will be applied to your bill.

Moving outside our service area?Please call our office between 8 a.m. and 5 p.m., at least one working day (24 hours) prior to your move to have service discontinued and to have a final water bill prepared for your current address.

Are you renting?If you are renting, you may be responsible for the payment of your monthly water bill. The owners of the property should make these arrangements with you before you move in. If you are responsible for payment of your monthly bill, a copy of your rental/leasing agreement and a Georgia Power proof of residency may be required.