OpUtils - FAQs

This set of OpUtils Frequently Asked Questions tries to answer your queries. Kindly mail us if you have any questions that remain unanswered. Refer to Knowledge Base for basic troubleshooting questions.

I have some specific devices in my network such as Printer, etc. How do I monitor them?

You can monitor any device using SNMP tools from ManageEngine OpUtils. You can use the Custom Tools to create user-specific tools to monitor any specific SNMP - enabled device in your network.

IP Address Manager

Does IP Address Manager support managing IPv6 Addresses?

Yes, You can manage both IPv4 and IPv6 Addresses using OpUtils.

Can I integrate DHCP Servers with OpUtils IPAM and assign IP's?

You can add and monitor scopes. leased IP's of Microsoft DHCP Servers with OpUtils IPAM. However, you cannot assign IP's to devices from IPAM.

What DHCP Servers are supported in OpUtils?

OpUtils support managing the following DHCP Servers:

Microsoft DHCP Server 2003

Microsoft DHCP Server 2008

Microsoft DHCP Server 2012

Switch Port Mapper

What switches are supported in OpUtils?

The Switch Port Mapper tool is tested to support switches of the following vendors:

Cisco

Nortel

HP

Foundry

Extreme Networks

Intel

DLink

Huawei 3com

Allied Telesyn

Alcatel

Force 10

Dell

My switch is not listed in the supported list, can I still map it with Oputils?

OpUtils uses SNMP to fetch the port information from the switches. If your switch supports Bridge MIB, you can use Oputils to map its ports to devices.

I have different router for each VLAN. How can I add them to the Switch Port Mapper tool?

Routers specified in the Switch Port Mapper tool are used to resolve the IP Addresses of the connected devices. You can add all your routers in the Admin --> Add Router and schedule scanning. This will collect the MAC-IP data and updates the database. This data will be used by the Switch Port Mapper tool to resolve the IP Addresses of the connected devices.

Licensing

How is OpUtils Licensed?

OpUtils is licensed based on the following:

Number of distinct users using the product.

Total number of used switch ports managed using the Switch Port Mapper tool.

Total number of used IP Addresses managed using the IP Address Manager tool.

The base version can manage up to 250 switch ports in Switch Port mapper and 250 IP Addresses in the IP Address Manager tools. Additional Switch ports/IP Addresses has to be licensed separately. This is applicable only in the Professional Edition as the Standard Edition do not include Switch Port Mapper and IP Address Manager tools.

How can I find the number of Ports and IP Addresses that I should license?

Click the About link from top-right of the Oputils Web console. You will find the details of the ports and IP addresses that are in Used state. If you have not added all your subnets and switches, add and scan them once before you pick the data from here.

Will I be able to upgrade the number of Switch Ports & IP Addresses later?

Yes, you can upgrade the number of Switch Ports and IP Addresses anytime by purchasing additional licenses.

What is AMS and why is required to upgrade OpUtils?

AMS refers to Annual Maintenance and Support contract, which entitles you to get technical support and products updates/upgrades free of cost. When you purchase OpUtils, the AMS is included, by default, for the first year. Subsequently, you are required to renew your AMS contract every year. AMS is usually charged at 20% of the product cost.

You will be notified about your AMS expiry on the user interface and will also be contacted by our sales team via email. Upon renewing your AMS, you will receive an XML file, which you will have to apply in OpUtils using the License link available in the top-right of the client.

You can also verify the details of your current license and AMS details by clicking the About link from top-right. If you have renewed your AMS contract and if you do not find your AMS details here, you would porbably have not applied the license here or you have received your AMS in PDF format instead of XML. Check with the sales team to get this clarified.