Viridor will be managing enquiries on behalf of the partner organisations.

There are a number of ways for you to get in touch to provide feedback about operations at and beyond the site boundary.

A Freephone* customer care line supported 24 hours a day, seven days a week - 0800 975 3029A dedicated feedback form sent directly to the Runcorn Facility site manager

*free to UK landlines and some mobile services

If you wish for your contact to be logged as a formal compliant you must use one of these two routes to contact us.

You can also contact the Facility by phone during office hours (Monday to Friday 09:00 – 17:00) on 01928 502272 or Email us at enquiries@runcornefw.co.uk for more general or sales enquiries.

Responding to you

For general / non-operational enquiries, such as information requests we will aim to respond within 5 working days,For enquiries linked to operational issues such as noise or a vehicle movement we will aim to respond within 2 working days.

For information on job opportunities with us please visit our careers page.