We hope you will love your new things but if you don’t, you are welcome to return your items free of charge. Here’s how to do it:

To a Store
Bring your items and proof of purchase into store within 28 days from the day your parcel arrives, for a full refund via the original payment method.

By Post
Please send your return by post or courier within 28 days from the day your parcel arrives for a full refund via the original payment method.

Paypal Refunds
You will need to return your goods by post, if PayPal was your original payment method and you would like the refund back to your account. If you make your return to a store, we will only able to give you a House of Fraser gift card to the same value. You'll still have 28 days to return.

International Returns

Please note: if you return your purchase to us from outside of the UK, it will be at your own risk. We cannot accept any responsibility for items lost or damaged in transit. It is your responsibility to pay any delivery charges, duties and taxes incurred to return your purchase.

Product Description
This exquisite two piece set from Gina Bacconi
is a fabulous addition to your wardrobe. Made using a delicate non stretch sequin embroidered mesh, the dress is fully lined, has a back split and a concealed zip. The jacket ...

Product Description
This versatile jacket will give your evening style
a modern twist and look great over your office essentials. It features a longer length, button detail at the front, contrast satin collar and cuffs and a back vent for added ...

Product Description
Betty Barclay jacket with lace sleeves. Add layers
with style this season in an elegant jacket from Betty Barclay. Crafted from a light jersey fabric with a touch of stretch, this short unlined style features lace shoulders and sleeves, ...