Can the employee interact with work associates to
accomplish the work tasks and maintain civil behavior at all times?
Does the employee maintain composure when interacting with others
under difficult situations? Does the employee approach co-workers
appropriately under the circumstances both verbally and through
gestures? Can the employee change their approach when dealing with
different individuals?

IT employees can have a short fuse when dealing
with co-workers that have different opinions or know how to push their
hot buttons. For example, in one workplace conflict was inevitable
whenever one of the UNIX administrators had to work with a certain
application developer. They never agreed on how tasks would be
performed and that disagreement would inevitably lead to a heated
confrontation. The pair always tried to gain the advantage on each
other and it would just escalate into a difficult situation.
Confrontational emails would be traded between meetings just to stoke
the fire. Some composure, listening, and compromise could have been
employed by each individual to improve the quality of their
interactions.