I have also had the same problem.. I sometimes travel with my husband and sometimes with some of my friends... the best that I can figure out is that I am under my husband's number and only get credited when I travel with him... They need to get their act together and credit cruises as they are taken....or not have a program...I always give my number when making reservations but somehow it disappears...Oh well, has anyone really goten anything really good form them????????