If you are a web customer....then beware. The service after the sale is non-existent. Had a strap break on my son's trombone...still under manufacturer warranty... they came back with "it was a demo, so there's no warranty". Funny the horn was wrapped completely in original packing...

The mfg says it is.

So only after I promised to start writing reviews of this encounter are they interested in helping...

If you are a web customer....then beware. The service after the sale is non-existent. Had a strap break on my son's trombone...still under manufacturer warranty... they came back with "it was a demo, so there's no warranty". Funny the horn was wrapped completely in original packing...

The mfg says it is.

So only after I promised to start writing reviews of this encounter are they interested in helping...

Too little too late.

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bl1561329203Mar 12.

If you are a web customer....then beware. The service after the sale is non-existent. Had a strap break on my son's trombone...still under manufacturer warranty... they came back with "it was a demo, so there's no warranty". Funny the horn

3

bl1561329203
March 12, 20146Peninsula Music & Repair

★★★★★

If you are a web customer....then beware. The service after the sale is non-existent. Had a strap break on my son's trombone...still under manufacturer warranty... they came back with "it was a demo, so there's no warranty". Funny the horn

Get customer service! They go above and beyond to make customers happy. I have had work done on all my professional saxophones including a complete overhaul and could not be happier. They have made me a very happy customer.

Get customer service! They go above and beyond to make customers happy. I have had work done on all my professional saxophones including a complete overhaul and could not be happier. They have made me a very happy customer.

My experience was not pleasant. Additional repair work was completed without my consent, and needless to say I was quite surprised when I picked up the instrument and was charged much more than I was expecting. My phone number was on the service ticket, and when I asked if it was common practice to do additional work without consent, the sales clerk became very rude. I asked for clarification on the charges three different times, and received a different answer on each occasion. In my opinion, both West Valley and Clock Tower offer superior service and do a much better job of communicating with their customers.

My experience was not pleasant. Additional repair work was completed without my consent, and needless to say I was quite surprised when I picked up the instrument and was charged much more than I was expecting. My phone number was on the service ticket, and when I asked if it was common practice to do additional work without consent, the sales clerk became very rude. I asked for clarification on the charges three different times, and received a different answer on each occasion. In my opinion, both West Valley and Clock Tower offer superior service and do a much better job of communicating with their customers.

This store has it all! They always have what I need and more!!! They have the best stock of brass instruments in the Bay Area!! Maybe all of California!! They are 2nd to nobody!! Their prices are also amazing! Much lower than any other music store! Their prices are very competitive! They also have a very good repair shop! They do it all!

This store has it all! They always have what I need and more!!! They have the best stock of brass instruments in the Bay Area!! Maybe all of California!! They are 2nd to nobody!! Their prices are also amazing! Much lower than any other music store! Their prices are very competitive! They also have a very good repair shop! They do it all!

I would highly recommend them.

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