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Policies

We'll leave a message on our voicemail (703-497-7878) at least an hour before class if we need to cancel.

All services including private lessons or group classes are for a single dog and are non-transferable to any other dog even within the same family.

Refunds

Refunds or class credits are not issued for missed individual meetings of a class due to personal schedule conflicts or illness.

When a customer cancels a registration, the following fees apply:

Classes

Written request received 14 or more days prior to the start date - full refund

Written request received 3-13 days prior to the start date - 80% refund

Written request received within 48 hours of the start time - 50% refund

No refunds once a class has begun or you have attended orientation, which is considered the first class.

Withdrawal from a waiting list may result in an 80% refund.

Refunds, make-up lessons, or class credits are not issued for missed individual meetings of a class due to personal schedule conflicts or illness

Failure to reply to notices regarding an opening for you in class, or the inability to start class after receiving written invitations to join at a specific time will result in being removed from the waiting list and waiving your non-refundable fee. No exceptions.

Evaluations and Private Lessons

We will hold tentative (unpaid) appointments for three days before offering the timeslot to another client. To reserve an appointment, payment must be received.

For multi-lesson packages, no refunds once the first lesson has occurred.

Rescheduling an Appointment

Written request to reschedule received more than 48 hours in advance - no charge.

Written request to reschedule received 48-24 hours in advance - 10% rescheduling fee.

Written request to reschedule received fewer than 24 hours in advance is considered a cancellation - no refund.

Cancelling an Appointment

Written request to cancel received more than 48 hours in advance - 80% refund

Written request to cancel received 48-24 hours in advance - 50% refund.

Written request to cancel or reschedule received fewer than 24 hours in advance - no refund.

All About Dogs will issue a full refund when a program is cancelled by All About Dogs.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION: We reserve the right to modify the contents of this site at any time. We make an effort to keep the information on this site up to date, but acknowledge there may be errors. If you have any questions or concerns about our services, please contact the office for up-to-date information.