Maintaining Excellence in the Docent Corps (2017 Montreal)

Walters Art Museum, Baltimore, MD

This Breakout Session on the development and implementation of goals, objectives and measures for ongoing docent training will give session participants tools to encourage continuous improvement in the docent corps. After one year of initial docent training, the Walters Art Museum requires all docents to attend weekly enrichment sessions to improve practice and to build and maintain excellence. Session participants will learn how a partnership between docents and museum professionals helped to ensure ongoing training serves docents as adult learners and as volunteers and helps them deliver quality learning experiences for museum visitors.