Go utility, user settings, printer settings, basic settings, on one of the pages you will see A4-A3 to LTR - LGR. Make sure it is on.

tsbservice

03-05-2019, 05:36 PM

Go utility, user settings, printer settings, basic settings, on one of the pages you will see A4-A3 to LTR - LGR. Make sure it is on.
This is part of Best practices along with display network error code and few other tweaks whenever I setup machine.
Some programs/apps tend to choose by itself paper format, setting this simple paper convertion helps.

jonbonse

03-06-2019, 10:38 AM

Go utility, user settings, printer settings, basic settings, on one of the pages you will see A4-A3 to LTR - LGR. Make sure it is on.

Thanks for your post

I can confirm this is already set to ‘on’

jonbonse

03-06-2019, 12:54 PM

Just to update on this.

I updated firmware which made no difference.

What I found is that some applications such as Microsoft Outlook have been overiding the default printer settings.

If i don't select Tray 1 or Tray 2 and leave it on 'Auto', it will prompt me to insert Plain A4 even though plain A4 is already in the tray with plain settings.....

I have defaulted the applications to Tray 1 so this should resolve it however it doesn't make sense why it would prompt for plain A4 if it already has plain A4 in the tray.......

Microsoft Outlook has it's own page setup tap with options to choose which tray you want to print to which overides the Konica driver settings...

Then in Microsoft Word, the Konica drivers overide the Word settings!

mo0651

03-06-2019, 02:54 PM

Is "Auto tray switch" enabled on machine?

jonbonse

03-06-2019, 03:03 PM

Is "Auto tray switch" enabled on machine?

No because they use letterhead paper in tray 2 and I wanted to simplify when they print they can choose tray 2.

I turned off of the switch so if tray one with plain paper run out, would not switch to tray 2.