Start Text Conversation With Customers

With 98% open rate, make sure you are heard

Monetize Your Marketing Campaign

91% of consumers who opted for SMS marketing, found it useful

Engage Your Customers With Braango

Connected Customer

Braango is next-generation unified communications and customer engagement platform for businesses, dealerships and franchises. It bridges SMS/MMS and Voice calls to multiple representatives within the business. It is designed for both inbound and outbound sales campaigns, customer service applications and much more.

With built-in features such as multi-location support, multi-department support, CRM integration, Lead Grabber Mode and Lead Assign Mode, businesses will always be connected 24×7 with their customers. Some advanced features such as Supervisor Mode (patent pending) and Regional Connect (patent pending) ensure that correct representative is addressing the needs of the customer with proper supervision in the background.

Features That Matter

The Reasons To Buy Braango

Break Out

Accelerate customer decision making by allowing them to speak to expert, add family/friends and talk to them privately

Features

Add multiple participants – be it an expert or friends/family of customers

Allow participants to creat private break out

Private conversations are not recorded

Unified Voice and Text

Unified number, across voice and text, for entire business and various locations. Both inbound and outbound communications

Features

Unified voice and text number

Multi way TEXT communication

SMS/MMS to SMS/MMS/Email bridge

All sales reps, service personnel masked by Braango number

Call Tracking

Create a unique Braango number for each channel/campaign to track success and compute ROI

Features

Track campaign success

Directly access results through CRM

A/B testing

Refine campaign

Supervisor Mode

Assign supervisor per personnel or group who is copied on all the customer- personnel conversation and can interject any time. *

Features

Don’t let a bad engagement ruin your reputation

Supervisor can real-time watch and interject a conversation

Snoop on a customer call

Lead Assignment Modes

Multiple lead assignment modes: Lead Grabber, Round Robin, Two in the box, and more

Features

Round Robin: Rotataional assignment

Lead Grabber: Lead broadcast to all, first to respond owns the lead

2 In Box: Round Robin lead bradcast to 2 reps, first to grab owns the lead

Features

Regional Connect

Allow your services to be more localized. Broadcast customer call or text only to the personnel in close proximity to the customer. *

Features

Connect customers with local personnel/ franchise

Single Braango number nationwide

Generate unique leads for your franchisees

Information Engine

Customers can request product information or pictures by sending product id or code through text.

Features

Product pictures and similar product suggestions based on AI

Completely hands-free

Download requests sent to CRM

TCPA Compliant

Adhere to TCPA and do not call policy. Customers can be texted or called only after authentication for consent.

Features

Prior consent

Opt out option

Do not call list

*Patent Pending

Convenience At Your Fingertip

Attract New Customers

Why stop at a one way SMS, MMS, email or web campaign. Ride the momentum by allowing your customers to follow up with you. Add your Braango number to any ad campaign – website or print media and let your customers send query or feedback through text or voice. Additionally, Braango’s call tracking feature allows you to track the success and refine your campaign.

Engage and Win

Get rid of those time-consuming sales calls, follow-ups and one-way campaigns. Start a text conversation using Braango, use pictures and multimedia messages to engage with customers and enhance productivity by having a voice conversation only with the target customers. Additionally, Braango’s supervisor feature allows the business to get real-time visibility into the conversation.

Serve And Retain Existing Customers

Braango ensures that your customers’ voice reach you. No operating hours, wait time, or layer of generalist support staff. Customers can reach service experts directly. Further, Braango automatically routes service messages to the appropriate support personnel throughout the issue or customer life cycle. This, in turn, will ensure a deeper and trust-based relationship between the personnel and the customer, leading to higher customer retention.

Increase ROI On Marketing Campaign

Track the success and refine your campaign with Braango’s call tracking feature. Create unique Braango number for each campaign and track the responses generated per campaign. Further, all conversations and communications, including call recording, are archived into the CRM for further analysis.