alerts

About two months ago I wrote a post called Ambient Awareness in Twitter for Reference. I came up with the idea of setting up targeted search alerts in order to capture questions that people didn’t even know they had —… Continue Reading →

A couple of days ago I was able to help a patron on Twitter with a question that they had about citations. It wasn’t directly addressed to the library though, so I almost missed it. A savvy marketing professor actually… Continue Reading →

People are talking about your library in both the physical and virtual world. It is difficult to know what is being said in private conversations without being omnipresent, but it’s easy to discover what’s being said online. You just need… Continue Reading →