This video is intended for Penn State staff who support IT Services. The primary topic is the Major Incident Process. Recent improvements to this process have resulted in more streamlined steps and clear lines of responsibility and communication. You will walk away with visual reference materials describing this process and your role in it.

This PowerPoint Learning Path supports all Penn State faculty, staff, and students using Microsoft PowerPoint. Although you probably already know how to use PowerPoint, this learning path teaches you how to do it within Office 365. Follow this learning path in order of the modules or choose individual topics to review.

This Skype for Business Learning Path supports all Penn State faculty, staff, and students using Microsoft Skype for Business. Follow this learning path in the order of the modules or choose individual topics to review.