We can offer a full refund on goods if there is a manufacture error. We do not offer a refund on incorrect choice.

We do not offer an exchange on any heraldic items, as these have to be made up especially for each order. We would be happy to provide you as much information and pictures as possible for these items, to ensure you are confident with your purchase.

We do not offer an exchange on any of the rings in the engagement ring section. These rings with diamonds have to be ordered in especially and are not able to be returned to the supplier for incorrect choice. We would be happy to provide you as much information and pictures as possible for these items, to ensure you are confident with your purchase.

Please either email or call to let us know you are sending the goods back and we will arrange a refund.