Accessing a Shared Email Mailbox

Accessing a Shared Email Mailbox

Accessing a Shared mailbox Directly via Outlook Web Access (OWA)

It is recommended that a shared mailbox be accessed from http://iris.nau.edu/owa/[preferred alias] because the "From/Reply to" address on emails sent from the shared mailbox is automatically set to the shared mailbox address when accessing it via OWA. The "Sent Items", "Deleted Items" and messages filed in folders are available also to all current and future users of the shared mailbox.

About accessing a shared mailbox from Outlook

When accessing a shared mailbox from an individual user's Outlook or Entourage profile, the "From:" address defaults to the individual's address, not the shared mailbox address. This means that replies to messages sent by the individual will go to their individual mail inbox NOT the shared mailbox by default. "Sent Items" and "Deleted Items" will also be stored in the individual user's folders, NOT the shared account. It is possible to manually update the "From:" address on each outgoing message, and to drag and drop messages from "Sent Items" in the individual's folder to the shared mailbox folder, but not recommended since it requires the user to do this manually for each and every message. PLEASE BE SURE ALL USERS OF THIS SHARED MAILBOX UNDERSTAND THIS DESIGN BEHAVIOR.