Due to coronavirus we are having to reconsider how we work to keep all patients and staff safe. We will now triage all requests for appointments and hope to minimise face-t... Find out more

Dismiss

Tell us whether you accept cookies

We've put some small files called cookies on your device to make our site work. We would also like to use analytical cookies to understand how our site is used and improve user experience. Analytical cookies send information to Google Analytics.

Let us know your preference. We will use a cookie to save your choice. Before you make your choice you can read more about our cookie policy.

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

The PRINCIPLE Trial

The risk of complications from COVID-19 is generally greater in people aged 50 years and older with underlying health conditions and in those aged 65 years and older. Most of the infections are being managed in the community and it is essential that we identify treatments that help to reduce the progression of the disease and, therefore, the need for hospital admission.

As a result, the practice has signed up to participate in the PRINCIPLE trial. As there are currently no known treatments for COVID-19 which have proven to be effective, the trial aims to evaluate potential treatments as soon as they are identified. The involves finding out whether selected treatments given to those at higher risk of becoming more ill when they are infected with COVID-19 can help reduce the need for hospitalisation and the length of stay required, helping people recover quicker and with fewer complications.

Who can take part?

Participation is entirely voluntary. It is up to you to decide whether to take part in the trial or not.

The decision to not take part will not affect the standard of care you receive from the NHS in any way, now or in the future.

The trial is open to those aged 50 to 64 who are experiencing symptoms that are likely to be caused by a COVID-19 infection and have at least one of the following conditions:

A known weakened immune system because of a serious illness or medication (e.g. chemotherapy);

Known heart disease or high blood pressure;

Known asthma or lung disease;

Known diabetes not treated with insulin;

Known mild hepatic impairment (liver disease);

Have previously had a stroke or have known neurological problems.

People aged 65 or over even without other illnesses who have symptoms of COVID-19 are also eligible to take part.