Unstable bitrates (upload speeds)

Unstable bitrates (upload speeds)

Hello,

I have been streaming to twitch for the past 2 months without any issue. I have been streaming at 6mb/s upload with 20up and 400 down. However, for the past two weeks I have been unable to stream due to unstable bitrates. My upload speed will randomly drop from 6mb/s to 1mb/s or less and it will repeat this cycle of going up and down every 30-45 seconds.

So far I have tried the following:

Factory and hard reset of the Arris modem

Bypassing the Sagemcom router

Speed tests which show normal upload and download speeds

Updating my network utility drivers

Tested with removing all firewalls and antivirus

Removed any onboard programs that claim to optomize connection (Asus programs bundled with the motherboard)

Currently I'm all out of ideas and am getting really frustrated. The only thing that I know for sure is that when this problem began when my IP address had changed. So I don't know if its a bad routing.

Also, It is not a Twitch server issue. I have tested this with 2 different streaming software and attempted to stream to Hitbox.tv and Ustream.tv which have all had the issues. I've felt like I have ruled out anything that could possibly be on my end.

Any help would be appreciated. I could not locate the downstream and upstream logs for the Sagemcom 5260. Below is the system log and a Tracert from cmd.

***Also the two screenshots below are from the built in Twitch bandwidth tester. The screenshot with the server list is showing that I am able to connect to the servers but traffic can't get through which is indicated by the 0 server quality.

Mar 10th, 8:01:54 am

hg6d

Error

xtime_add_millisecs(78): unexpected input

Mar 10th, 8:01:54 am

hg6d

Error

xtime_add_millisecs(78): unexpected input

Mar 10th, 8:01:54 am

hg6d

Error

xtime_add_millisecs(78): unexpected input

Mar 10th, 8:01:54 am

hg6d

Error

xtime_add_millisecs(78): unexpected input

Mar 10th, 8:02:51 am

hg6d

Error

[GREMANAGEMENT-OSM] AddAssocDevtoMacFiltering(960): Current number of blacklisted devices is [5]

Re: Unstable bitrates (upload speeds)

Re: Unstable bitrates (upload speeds)

This sagemcom router doesn't give me a lot of access to logs. And I am not able to locate the signals screen (been looking for about two hours...). Anyway, I've turned off IPv6 and other non-essential stuff with no luck.

Re: Unstable bitrates (upload speeds)

Well, after 5 phone calls, replacement router and modem, and hours upon hours of researching and testing for the past two weeks I officially give up. I'll be canceling my service tomorrow as two weeks of this is ridiculous.

I've tested everything I've could on my end and even did a fresh install of windows just in case it was a program or setting I had that was messing things up. Speeds are always fine but something is blocking traffic from going to and from being uploaded to specific websites that I stream to.

I connected my PC to my phone's mobile hotspot and was able to get a very stable upload stream to twitch (albeit only at 1mb/s). But it atleast it shows that on a different connection I am able to get a stable upload and maintain that constant upload to within 200 kb/s...

So, anway, unless anyone has any more suggestions by tomorrow I'll be terminating services. The whole circumstances of this issue has been very strange from the start. It occurred within 2 hours from when I called to cancel my phone and TV on 2/27. Prior to that I've never had a single issue... Oh well

Re: Unstable bitrates (upload speeds)

Yes, you have a serious coaxial issue.. There are splitters in the line that need to be removed and probably loose/ corroded connections... The people on the phone can only reset the modem and per the log, looks like they even't have done that, much less send out a tech to clean up the connection.

Looks like at least a couple 2 way or a 4 way and probably with open/ loose ends on them.

Maybe backsides of wall plates.

Possibly the center wire is all corroded... Take all apart, see if they're shiny copper, retorque a tad more than finger tight, The upstream needs to be a lot lower to be reliable, should be in the 40's not maxed out over +50 dBmv

The uncorrectables should never exceed the correctables or at that high percentage of total good bytes...

Re: Unstable bitrates (upload speeds)

Thanks for the input. When I open the cable box in my apartment there is a two splitter with one connection not being used. When the tech came the last week he connected the coax outlet in the bedroom but disconnected the hallway coax for whatever reason. The actual cable wires are all covered in dust from years but the actual cable connectors look fine. No rust and still newish looking.