Hello! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What is the error or message when connecting the Roku to your wi-fi/wireless network name?Is it asking for your wi-fi/wireless password/code? Or is it something else?What is the model of your Internet/wireless modem/router device?Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, or Mac?Please reply at the box below. Thank you.