"Karen who helped book the holiday was fantastic, very efficient and there were no issues making additions to the holiday a few days before the check in date. The transfer we booked via Healing Holidays on the arrival pick up was great, again very pleasant and no problems however on the return we decided to cancel direct with the company as we no longer needed it. We didn't want a refund just called the gentleman to say we didn't want it, on the phone call he was rude, aggressive and refused to cancel still showing up at 2:55am in the hotel lobby in the morning making trouble with the reception staff. Terrible transfer company!!"