Payment/Delivery Options

Base Miles Calculation

Additional Bonus Miles will be allocated for a journey in Business or First Class.

Any promotional bonus miles is not included in the display.

Voyager Base Miles displayed may differ from the Miles allocated in Voyager, depending on the final reservation. As a SAA Voyager member, you will receive these Miles on completion of your journey.Please ensure your Voyager number is inserted when completing your traveller details.

ABOUT TAX INVOICES

Your tax invoice can be downloaded on flysaa.com under Manage & Fly 72 hours after the e-ticket has been issued.

If a Tax Invoice has been successfully generated from the South African Airways Tax Invoice System, the onus rests on the recipient to ensure that his/her mailbox has enough space to receive an e-mail - with a PDF attachment; and that his//her service provider or exchange server allows for delivery of such e-mails. South African Airways, can not take responsibility for undelivered e-mails due to any other reasons beyond our control including the above.

Prescribed details required from the South African Revenue Service on a tax invoices

Tax invoices must ordinarily reflect the following details as prescribed by the South African Revenue Service Act, 1997 (Act No. 34 of 1997):

Infants do not qualify for Voyager miles.

Additional Bonus Miles will be allocated for a journey in Business or First Class.

Any promotional bonus miles is not included in the display.

Voyager Base Miles displayed may differ from the Miles allocated in Voyager, depending on the final reservation. As a SAA Voyager member, you will receive these Miles on completion of your journey.Please ensure your Voyager number is inserted when completing your traveller details.

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JOHANNESBURG. 17 July 2014. South African Airways (SAA) advises that of the two passengers admitted with serious injuries sustained on flight SA286 following severe turbulence, only one remains in hospital.

“The weather induced incident left 20 people on board injured and taken to hospital upon landing. After treatment, 18 were released on the same day whilst two with serious injuries remained for further observation. One of them has now been discharged. We welcome this development and will continue to keep the remaining patient in our prayers for him to recover and be discharged from hospital”, Tlali elaborated.

Despite landing safely in Hong Kong with a total number of 166 passengers (including one infant) on board, SAA would like to apologise to all passengers for the injury, shock and inconvenience as a result of the unforeseen weather related incident.

The airline would like to express its gratitude to everyone who showed sympathy and wished those injured speedy recovery. In addition, SAA wishes to thank the crew of the flight for the professional way the incident was handled, a factor which was appreciated and expressed by the passengers on board the aircraft.

Throughout the incident the airline provided extensive support to the passengers. Medical assistance was arranged from the aircraft and ambulances waited for them on arrival. One passenger who is a paramedic also assisted the crew on board.

SAA Hong Kong staff arranged accommodation for passengers, escorted them to hospital and looked after their immediate needs. Staff paid visit to passengers in hospital, and also rebooked their flights.

The Telephone Enquiry Centre has now been closed.

Should passengers have any further enquires they can contact the customer service numbers below.