Okay folks, if the GM really felt like they couldn't deal with this 'issue', they woulda just slapped a auto-response on it and gone about their day.

But how many of you have ever worked with the public before? I'd say a good many of you, and if you have, you know that after dealing with every kind of imaginable douchebag out there, little moments like these are greatly appreciated. You can yell, kick, scream, and claw at those employees that bust their ass for you, or you can just let them know they're appreciated, like this person did. I'll let you know that leaving a little smile on that person's face makes your visit at a store (or in this case your experience with the GM) that much more enjoyable.

TL;DR Customer service people live for this shit. Let them enjoy the moment.

Wich will you be? And before you call it a waste of time perhaps this same gm "payed it forward" later to someone else's ticket " oh you've been hacked cause your an idiot?" good day "hey let's get you your gear back" bad day "hmmm best I can do us your BoA head enchant"

I agree; Working in customer service can be a soul-sucking, will-breaking job, and little things like this can help make the day so much better. I used to work in food service, and we would get terrible people; People that would berate you over a penny, try to steal food and just be generally awful, and we would have to take it with a smile.

After one particularly bad day I was cleaning the lobby of the restaurant and an elderly couple came up to me, the man put his hand on my shoulder and said, "You do good work here, miss." That small action made the whole day better and put a a genuine smile on my face.

TL;DR: Be nice to other people, ffs. It won't kill you and people love being appreciated.

Exactly, people think the GMs are just machines, and for every ticket like this they answer, is one that delays their legitimate one. Sure, maybe they could have handled a different issue, but stuff like this makes them feel better, and helps make the difference between a GM losing faith in the player base and giving an auto response to a "real" ticket versus enjoying their job a bit more and actually handling a problem.

Could you refrain from sending pointless tickets like this one? It makes the people who actually have issues that need addressing to wait longer. Yes the response you got is funny, but that's not what the system is there for.

/r/wow is all about pathetic grasping for attention and not for the discussion of GM abuse. How dare you offer an opinion to the contrary.

Don't ever do it again. We'll let you stay if you post a screencap of you getting Raven Lord or summat. You know, summat REALLY original. Or even a druid on a druid. Not seen one of those for a day or two.

I don't really have any problem with this "wasting" GM time. There'll likely be a lot of people sending 'merry christmas' tickets and collectively wasting a lot of time, but it'll only happen for a short period of time each year.

What does bother me is that a few months ago, there was a reddit post where someone had sent a ticket saying something along the lines of "Can I have the Pants Stealer title?". The thread was downvoted pretty quickly and received mostly negative comments saying it was a waste of GM time yada yada.

Meanwhile, this thread gets upvoted to the top of the front page and all the comments saying it's a waste of time get downvoted into oblivion. The pants stealer ticket probably took just as long to answer, and it was sent for pretty much the same purpose, to make the GM feel better. (as well as the player, really)

So basically, if you're trying to make a (admittedly terrible) joke, it's a disgusting waste of GM time, but wishing them Merry Christmas makes it friendly, okay, and makes the GM feel appreciated.

That's kind of a dick thing to do. Some people have legitimate issues they need resolved, but you made a GM respond to you instead. Especially around Christmas time, when there are a lot of new/returning players, this is simply inconsiderate.

This ticket would have taken 2 minutes to respond to. It didn't waste 30 minutes of their time, I didn't make my ticket high priority, I was simply being nice, and as you can see he appreciated it. I have cookies, you don't.

Realistically, it's more than 2 minutes. You're wasting the time of a paid employee, that is providing a service to paying customers in need of legitimate assistance. You used the customer support in a way that wasn't ethical, and are being profusely childish about acknowledging it.

In what bizarre mental vacuum do you exist wherein the simple act of wishing someone Merry Christmas is somehow a vile misuse of the system? The guy responded, he wasn't obligated to, GMs do not have to respond to every ticket they receive. So clearly it wasn't an issue for the GM to respond.

But you're really going to go with the petulant train of thought that a basic pleasantry for a holiday that happens once a year is somehow denying valuable resources to the user-base? Really?

It blows my mind what people will complain about sometimes. This reply took the GM about 2 minutes to do, 90 seconds if he copied and pasted his signature into the note. That's just enough time to tell someone that no, they can't have their raid lock reset because their charms of good fortune only awarded cash.