[Resolved] Zoom Car — delay in refunding advance amount

I have booked a zoomcar in bangalore from 1 december to 2nd december 2018. I have uploaded the fuel bill of 1000rs and the advance amount of 3000rs which is to be refunded to me. It's been more than 2weeks but the amount has still not been refunded to my bank account.in the app, it says refund initiated. The booking id is : jps6fiutb.

Similiary, i have booked a zoomcar in bangalore on 10 november to 11 november 2018. Even the refund amount of 2604rs has not been sent to my bank account. Booking id: jps646ctl.

I believe zoomcar is cheating me. It is more than a month since my first booking. Still the amount is not refunded by them.in the app, it says the refund has been initated. They still haven't given it back to me. Cheaters.

Complaint marked as ResolvedFeb 9, 2019

Complaint Status

[Dec 17, 2018] Zoom Car customer support has been notified about the posted complaint.

JPS6FIUTB - Upon checking, we see that you have uploaded the transaction receipt. Hence, we regret we will not be able to process the refund. Please share the fuel bills through our contact us page, we shall have a check and initiate the refund.

JPS646CTL - We see that refund has been successfully transferred to your bank. Hence, we request you to contact the respective bank and check on it.

Comments

I have taken zoomcar pedl cycle on morning 9.30 am, and at 10.25 am my work done and I returned to zoompedl parking station and trying to end my trip it showing parking full, i tried almost 6 to 10 parking areas it showing same and my trip is not going to end. Due to this cycle i got miss my train.