Product Certification

Product Description

Where will your home go without limits? Astra is the stainless steel heated towel rail that is undeniably universal. With a multitude of sizes and the ability to be fitted to any fuel type, Astra is a perfect match for any bathroom in your home. The completely recyclable stainless steel build is able to retain heat for longer and consume comparably less energy than the more common and cheaper chrome heated towel rail, making it a planet friendly alternative that saves resources, time, and money. The polished stainless steel exterior adds a subtle touch of glamour, but the gleaming finish isn't just a sight for sore eyes. Astra emits a brilliant heat output that not only warms your bathroom but your towels as well. With all these delightful features, can you resist Astra's ability to charm its way into your home.

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Delivery:

We want you to receive your item(s) with speed and efficiency, and if your delivery address is in the UK, it completely free of charge.

Delivery times:

When browsing products on our website, to the right of the image and above the add to basket button you will see three bold headers - Delivery, Availability and Delivery Time. Depending on the product you have selected, will depend on the information that is shown next to these headers. “Delivery” will always show as Free, although this may change when your delivery address is entered at the checkout (Mainland UK is Free). Availability is dependent on the manufacturers stock levels and the information shown can vary. Some items may say along the lines of “Out of stock - Order now to avoid disappointment”, it may also give a date of when the item is expected to be back in stock, or it may advise you to call our customer services to find out. “Delivery Time” will show the delivery times for that product, for example - “Next Working Day” or “5 - 7 Working Days”. Once you have added the item(s) to your shopping basket, you will also see the relevant delivery times above the products in your basket.

All of our delivery times are subject to availability. If a product is out of stock and there is a known restocking date, then this information is displayed. Occasionally an item may not have a restocking date yet, in this instance if you call us on 0203 319 6401 our team will work to find out an estimated restocking date for you. If you wish to reserve an out of stock item, you can do so by adding the item to basket and checking out in the normal way. We will then pre-allocate the incoming item(s) and dispatch them to you as soon as we have them.

The various delivery times are as follows:

Next Working Day:

If you have made your purchase before 1pm and "Next Working Day" is the allocated delivery time then you will receive your item on the next working day. If you have ordered your item on a Friday before 1pm, it will arrive on the Monday. If your order is placed on a Saturday or Sunday and “Next working day” is the specified delivery time, it will be processed first thing Monday morning for delivery to you on Tuesday. In addition, if you make a purchase on a bank holiday your item should arrive within two days of the bank holiday.

If "(1 Hour Delivery Slot)" is written next to "Next Working Day", this means that you will be given an hour-long window that your item should arrive within. This slot is decided by the courier and passed on to you via SMS (Text Message). If for any reason your allocated time slot does not suit you, you will have the option to request a more suitable time at this stage.

If "(Between 8am & 6pm)" is written next to "Next Working Day", this means that your item will arrive between 8am and 6pm the next working day (as long as you placed your order before 1pm). You will be notified by email at the time of dispatch that your order has left our warehouse and is on its way to you. At this stage we are unable to be any more specific with the time of delivery for items sent using this service, someone will be required to be in to accept the delivery so it can be checked over and signed for. If you have not received your item by 5pm on the day of delivery and have not received an update from a member of our customer service team, then we advise that you call us on 0203 319 6579.

2-3 Working Days:

If you have made your purchase before 1pm and "2-3 Working Days" is your automatically selected delivery time, you will receive your item within two working days of purchase. You will be notified by email at the time of dispatch that your goods have left our warehouse and are on their way to you, at this stage we cannot be any more specific with the time of delivery for items sent using this service. Someone will be required to be in to accept the delivery so it can be checked over and signed for.

5-7 Working Days:

If you have made your purchase before 1pm and “5-7 Working Days is your automatically selected delivery time, your item(s) will arrive between 5 and 7 days. We will update you with a specific delivery date as soon as we have one confirmed. You will be notified by email at the time of dispatch that your goods have left our warehouse and are on their way to you, at this stage we cannot be any more specific with the time of delivery for items sent using this service. Someone will be required to be in to accept for the delivery so it can be checked over and signed for.

International Deliveries:

We are happy to be able to offer delivery to anywhere in the world. However, this will of course, not be next day and may take a considerable amount of time depending on where you wish us to deliver your item(s). In addition, international delivery will also need to be arranged over the phone with a member of our customer services team before you can place your order.

Availability / Due Date:

You may find while browsing some of our products that next to “Availability:” a due date is specified. This date is the date that the items will be back in stock. You may still purchase the item, and it will be dispatched to you from us a short time after the due date, depending on the delivery time (one of the above) that has been allocated. You will be updated via email and over the phone throughout this process, but if you do have any queries regarding the arrival of your item, please contact a member of our customer services team on 0203 319 6579.

Group Delivery:

It is very important that all of our deliveries are checked by the customer and then signed for. Because of this, if you are buying more than one item from us, we try, where possible to group your items together to be delivered on the same day. When ordering your items, you will be given a delivery date (This will be the date of the item with the longest delivery time), if this day is not suitable for you and you would like to change the delivery to a later date, you can contact a member of our customer services team on 0203 319 6579 to discuss further. Please be aware that it will not be possible to rearrange the delivery for a day that is before the longest delivery date given to you on your Confirmation Email.

Free & Unlimited Returns:

It is of high importance to us that you are more than happy with your purchase and the service that you receive from The Bathroom Boutique. Therefore, to give you added peace of mind when making your purchase, in addition to our 100% Money Back Guarantee and outstanding product guarantees all of our products are covered by our Free & Unlimited returns policy.

What this means for you:

If your item is faulty or damaged all we ask is that you send us a photo of the problem for our records. We will then collect the item free of charge and replace it or refund you in full.

If you wish to return an item for any other reason, you may do so free of charge provided that it is returned in the original packaging and has not been fitted or used in any way.

To return your item, you can contact our customer service team in one of the following ways:

Calling us on 0203 319 6579

Via the Live Chat button in the bottom right corner of the website

Replying to your order or delivery email

Sending an email to [email protected]

We want your chosen item to be exactly as you expected so if your item is damaged, faulty or you have simply changed your mind, our customer service team is there do what they can to ensure you are happy with your purchase for many years to come.