A collection of rants, raves, loves, and passions. It is what it is, it will be as it should be.

Saturday, 14 July 2012

Pippa update

(If you are not sure of the beginning of this story please feel free to read the original post about it here)

Well I took DEM's (sorry I am not sure of your real name, or a website to link) advice and I went back to the location where I bought the handbag and spoke to the manager, who just happened to be the person that I have been on this entire 'Pippa Handbag Journey' with. We discussed options and the email response from Modalu (which I brought with me). After much thought we together decided that it would be best for me to continue to use the one I have with the 'damage' and she was going to order me a new one, in the same size and colour. When the new one comes in (expected in August) I will just do a straight exchange. She was so sweet and wonderful about it.

She simply said 'well that is your handbag you shouldn't be without it. I will just get a new one in for you'

She is an awesome person. Totally will buy more things from that store. And probably more specifically from her. Is that a bad thing?? To only want to purchase from a particular person? Hmmmm not sure.

OOh and another Filofax post is coming soon, and I am hoping to tape my first ever youtube video on my Malden in the next week or so, so I will try and link that here as well.

3 comments:

What great customer service! That's fantastic that she is allowing you to continue using yours until your new one arrives. Now you'll be able to look forward to getting a new bag that won't have the issues that concerned you! Great. As for whether its a bad thing to purchase things from only one particular place or person...I don't think that's bad at all! It makes your buying experience more positive, allows you to form a relationship with the company and that particular person, and it reinforces to the sales associate that providing top-notch service pays off!

Do you think you'll give another update when you receive your new bag?

Thanks much for updating! I was very curious about what you had decided to do.