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Support EngineerSmileReminder

THIS JOB HAS EXPIRED

Solutionreach, the pioneer in text and email messaging to patients, is the clear leader in providing patient engagement and communication solutions for businesses. Utilizing the latest text, email, voice, video, web, and social media tools, Solutionreach equips businesses, healthcare providers, and public institutions with a "high-tech" solution that does not sacrifice the "high-touch" personalization when communicating with customers.

That being said, we?re currently looking for a Support Engineer to assist us in making our award-winning, awesome service even more amazing.

You will, among other things:

triage and verify bugs, and work with software engineers to provide fixes.
publish knowledge base articles to improve the company's self-help offering.
collaborate with and enable the Client Success team to better serve customers through the sharing of technical expertise and ad-hoc training.
influence product direction based on customer feedback.

You must:

have excellent written and verbal communication skills and comfort communicating with internal customers.
have operating system knowledge (Linux, OS X, and Windows).
have 1+ years of experience troubleshooting Java/J2EE (or similar) web applications.
be familiar with databases and demonstrate SQL experience.
have at least 2 years experience in a technical support or customer service role.
have the ability to work equally well in self-managed and team-based projects.
have an awesome sense of humor.

A typical day might also include:

several trips to the soda machine. We have an unlimited supply? for the most part.
collaborating with a dynamic team on Bagel Tuesday.
showing off your mad ping-pong or foosball skills in a game against our current champs.
Additional awesome things our Solutionaries get just for working here:

15 days PTO accrues their first year, in addition to 10 paid Company Holidays.
Bagel Tuesday, Monthly Birthday Lunches, Team lunches, random potlucks, and unlimited soda.
A Monthly Fitness Reimbursement to combat all the food we bring in.
401K matching -- 50% of the first 6% that our Solutionaries contribute.
Charity Donation matching -- we match, dollar-for-dollar, charitable donations up to $250 per Solutionary, per year.
Yearly Day of Service -- we take a random day off during the week, to volunteer in our community as a Company.
...among other stuff. Apply today to find out!