Delivery Information.

What Delivery Options can I Choose From?

We have two delivery options available for you to choose from:

Direct Home Delivery:

Direct home delivery means that your purchases will be sent directly to your door. If you choose to receive a bike through Direct Home Delivery please note that the bike will not be delivered fully assembled. Your bike will be fully built and PDI safety checked by our Cytech trained mechanics here at Raleigh and after the bike has been built the handlebars will be loosened and turned to the side to allow the bike to fit in its box. Please note that ancillary items such as pedals and baskets are not attached before dispatch; you will be required to attach these items and turn and tighten the handlebars of your bike once the product arrives with you. Please be aware that our bikes are not shipped with tools to complete the assembly as standard. We advise that you visit the Tools category of our website to find an appropriate product to complete the assembly.

Collect in Store:

We understand that you might want to skip the hassle of completing the assembly of your bike and checking it for safety on your own. We have a network of independent cycle shops across the country who are experts at setting up bikes and providing all the necessary safety checks so that your bike is ready to ride straight from the shop. This service is provided free of charge and the store will contact you directly, to arrange a convenient time for you to visit the store to collect your purchases.

For security reasons when using the collect in store delivery method you must show your order confirmation before the retailer will allow you to take your purchases. If you are unable to print off the confirmation you will be required to take the order number along with proof of identification. The retailer will either stamp your confirmation or give you a dated receipt to acknowledge that your purchases have been collected.

UK Delivery Charges

We offer the following delivery options to UK Mainland Addresses:

Next Day Delivery - £1.99 or FREE on orders over £20

**Place your order before 12 noon on a working day and we'll deliver your purchase on a next working day delivery service. Please note we may be unable to fulfil next day delivery during peak times such as Black Friday & in the run up to Christmas.

Collect in Store - FREE

***Please allow up to 7 working days for your item to be ready for collection.

*Please note, If you have placed an order for home delivery which includes a large number of bikes there may be a slight delay on your order to allow our mechanics sufficient time to build the bikes before dispatch.

**Please note, if this is a finance order, the finance agreement will need to be confirmed before 12 noon for next day delivery. The next day delivery service is provided by TNT and we cannot be held accountable if the delivery does not arrive on the next day.

***Please note, if you have ordered a bike for Collect in Store the store the additional delivery time is required to allow the shop sufficient time to build the bike for you in advance of collection. When your item is ready for collection the store will contact you directly using the contact details that you provided at the checkout.

We offer delivery options to periphery locations (including Scottish Highlands and Islands, Isle of Man, Isle of Wight, Northern Ireland and the Channel Islands) at an additional cost:

Service

Charge

Delivery Time

Standard Delivery

£23.99

Place your order before 12 noon on a working day and your purchases will be delivered in up to 5 working days.

Collect in Store

£23.99

*Please allow up to 7 working days for your item to be ready for collection.

*Please note, if you have ordered a bike for Collect in Store the store the additional delivery time is required to allow the shop enough time to build the bike for you in advance of collection. When your item is ready for collection the store will contact you directly using the contact details that you provided at the checkout.

Collect in Store – Delivery Times

You will need to allow an additional 5 days on top of the times quoted above for your goods to be available for collection from your selected Raleigh dealership.

If you have ordered a bike the store will need this time to build the bike for you so that it is ready to ride. When your item is ready for collection the store will contact you directly using the contact details that you provided at the checkout.

What happens if I am not in when my purchases arrive?

If you are not in when your purchases arrive, you will receive a calling card providing details of the courier's local depot. You can then contact the courier to arrange a pick up or re-delivery.

Contact Detail Required for Delivery

You will need to enter the name of the person receiving or collecting the bike at this stage and the address if you have chosen home delivery.

You will now need to confirm your billing address. Your billing address must match the address to which your credit/debit card is registered.

We ask for a telephone number should we or your retail partner need to contact you (for example to tell you that your bike is ready for collection). We also ask for your email address to send your order and payment confirmation.

Tracking a Delivery

We do our very best to ensure that your purchases are delivered on time every time, however a delay may happen if our stock record is incorrect or in the unlikely event that our regular quality result in an item may be deemed unfit to send to you.

If you do not receive your order within the stated time frame, then please contact Customer Services via the Contact Us page or telephone on 01773 532694.

If you have not received your purchases within 30 days of the order date, please contact us as soon as possible otherwise we cannot accept any responsibility for goods not received.

Non-Collection of Products

If you have ordered directly from us online and chosen, the Collect in Store option we will notify you of the date that the goods will be ready in store for collection. We undertake to hold these goods for you for 30 days from the notified collection date. If after 30 days, you have still not collected your goods then we are entitled to regard the contract for the goods as cancelled and we will have the right to dispose of the goods as we see fit.