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Case Study - Using Big Data to Strategically Enhance Customer Support

Stories run rampant about big data project failures. Overly optimistic management expectations, unfamiliarity with enabling technologies, and projects that lack active participation from the business side usually claim the blame for less-than-successful projects. Because of such risks, industry analysts suggest that most organizations begin down the path to big data with small, manageable projects.

Read this ESG case study to learn how one company successfully implemented a new Hadoop-based solution along with several other key process and technology changes that, combined, are resulting in a number of significant business benefits:

It can be tempting to stray from the security roadmap security professionals have put in place when data breaches like the Sony and Anthem breaches are all over the news. But experts say it's crucial to stick to the security basics.