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My Vodafone App bonus is vanished

ama
Sep 21, 2017 05:39PM WEST

After using My Vodafone App for some months now I stopped receiving bonus on the top up through the App. I was trying to solve this issue or at least to get to know what happened by Call centre, but in vain. ( May be you can explain why I stopped receiving this kind of bonus and how can I restore it please.