The PSP provides training and support through Practice Coaching and various other training and quality improvement tools and resources. Coaches meet with physicians and their staff to identify and implement changes related to office and/or clinical practice and provide on-going support to sustain any improvements that result.

Coaches work with Physicians to:

Support sites with Electronic Medical Record (EMR) optimization, processes and functionality to assist physicians and Inter-professional teams with meaningful improvements by understanding and improving their patient panels (e.g. education in updating patient charts to active status, standard data entry and coding standards, and setting up patient recalls and care plans).

Provide 'at the elbow' support through In Practice Coaching by assessing readiness and supporting engagement in quality improvement, including coordinating regular time/space for reflection and context assessment in the clinic or department