Name of Product: Siebel Campaign Management 8.2.2

Last Updated:28-Oct-2011

This VPAT applies to only version 8.2.2. It does not apply to any versions of Siebel Campaign Management after this.

This VPAT summarizes the Accessibility for the Siebel Campaign Management features, both SIA and SEA versions. This VPAT is dependent on the Siebel Core VPAT, as documented in the Dependencies section. This VPAT specifically applies to the product at Siebel release 8.2.2 and later.

The following aspects are specifically excluded from this VPAT:

Use of Siebel Tools for development, customization, or configuration. This VPAT refers to the product as shipped, not to any customizations.

Use of Administration screens within the Siebel framework (including anything for which SADMIN access is required).

Use of third-party packages often configured together with Siebel e.g. Chartworks for production of charts. For information on Accessibility in these products, please contact the relevant vendor.

Use of Oracle packages often configured together with Siebel e.g. Business Intelligence products. For information on Accessibility in these products, please consult the VPAT that specifically references the relevant product and version.

Use of specific sub-systems which have not yet been made Accessible. These include (but are not limited to):

Use of the Program Flow designer for Programs and Program Templates (View names: Program Flowchart View, Program Template Flow Chart View). This functionality cannot be implemented in Accessibility Mode because it is implemented as an ActiveX control.

Use of the Segment Designer user interface including segments, segment trees and list formats. Although the Segment Designer is excluded from this VPAT, users can define the campaign targets with campaign target list imported through the built-in list import functionality.

Use of the Campaign Allocation view for Campaigns and Campaign Templates (View names: Campaign Segment Allocation View, Campaign Template Segment Allocation View). This functionality cannot be implemented in Accessibility Mode because it is implemented as an ActiveX control.

Use of Response Definition setup view for Programs and Program Templates (View names: Mktg Program Response Definition View, Program Template Response Definition View). The creation of inferred responses uses segmentation engine, which has not been coded to accessibility standards. Users have the choice to create responses by importing the responses with the list import functionality built in the product.

Use of the Lead Setup view for Programs and Program Templates (View names: Mktg Program Lead Setup View, Program Template Lead Setup View). The batch lead conversion uses Segmentation engine which has not been coded to accessibility standards. Users have the choice to manually create leads based on responses or create leads by importing the leads with the list import functionality built in the product.

Use of the Marketing Calendar screen Gantt charts (Screen name: Marketing Calendar Screen). This functionality cannot be implemented in Accessibility Mode because it is implemented as an ActiveX control.

Siebel's Accessibility features are available in several UI modes. Features for low vision and color-blind users are available in HI and SI Siebel UI modes. Screen reader support is only available when operated in the Accessibility Mode. This is based on Standard Interactivity mode with Keyboard Shortcuts enabled (SI+ mode), not on the High Interactivity mode. Detailed documentation about Siebel's accessibility features may be found in the manual entitled 'Siebel Accessibility Guide' in Siebel Bookshelf, which includes guides for how to set up, configure, and use the features. The specific browser and client environments currently supported are documented in the Siebel Core VPAT.

The following issues are some of the more serious issues that have been reported with this product, and have not yet been resolved. Please contact Siebel Technical Support for further details on these and other defects that have been reported.

BUGDB Number and Summary

12751093 Associated treatments are not shown in the allocation tab in SI mode

10561898 On the Offers screen, when the user clicks on the new button on the Offers list applet, the the combo box is read as 'edit offers'.

10562485 The Program Design is not accessible. When the 'Design' viewtab link is activated users do not see the viewtab applet.

10561923 When navigated to the Programs screen, and from the Program form applet, when 'In planning' is selected from the 'Status' combo box, users hear, 'Status read only edit Planned'. Users have chosen 'In planning' and users hear, 'Planned' in the beginning of the form applet for the Status read only edit field. And users do not hear the option that is being chosen from the 'Status' combo box under the form applet. But under the list applet, users hear, 'Status read only edit In Planning' when the table is navigated under the Programs list.

Note: This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This VPAT addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.

Section 1194.21 Software Applications and Operating Systems

1194.21(a) When software is designed to run on a system that has a keyboard, product functions shall be executable from a keyboard where the function itself or the result of performing a function can be discerned textually.

Product has been developed to conform to this standard subject to the remarks on the right.

The product is composed of components that were tested for:

Tab order through the product controls and selectable elements

Use of keyboard to perform selection and actions

1194.21(b) Applications shall not disrupt or disable activated features of other products that are identified as accessibility features, where those features are developed and documented according to industry standards. Applications also shall not disrupt or disable activated features of any operating system that are identified as accessibility features where the application programming interface for those accessibility features has been documented by the manufacturer of the operating system and is available to the product developer.

Product has been developed to conform to this standard subject to the remarks on the right.

This sub-section test is common to all Siebel applications. Please consult the Siebel Core VPAT relevant to this product version for details of Siebel's conformance to this requirement.

1194.21(c) A well-defined on-screen indication of the current focus shall be provided that moves among interactive interface elements as the input focus changes. The focus shall be programmatically exposed so that assistive technology can track focus and focus changes.

Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for:

Visual cue or feedback to the position of the cursor within the product

Current focus location is programmatically exposed

1194.21(d) Sufficient information about a user interface element including the identity, operation and state of the element shall be available to assistive technology. When an image represents a program element, the information conveyed by the image must also be available in text.

Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for:

Controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc.

Additional state information is programmatically exposed, such as whether a field is required.

Images that convey information have alternative text supplied.

1194.21(e) When bitmap images are used to identify controls, status indicators, or other programmatic elements, the meaning assigned to those images shall be consistent throughout an application's performance.

Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for:

Images that convey information have alternative text using ALT

Images that are decorative are marked so as to be ignored by assistive technology by using ALT=""

1194.21(f) Textual information shall be provided through operating system functions for displaying text. The minimum information that shall be made available is text content, text input caret location, and text attributes.

Product has been developed to conform to this standard subject to the remarks on the right.

Text is supplied through HTML or injected into the browser DOM; the browser is responsible for exposing all such content in a way that is usable by assistive technology on the platform.

Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for:

Response to the operating system High Contrast mode

Response to the operating system Large Fonts mode

1194.21(h) When animation is displayed, the information shall be displayable in at least one non-animated presentation mode at the option of the user.

Product has been developed to conform to this standard subject to the remarks on the right.

This sub-section test is common to all Siebel applications. Please consult the Siebel Core VPAT relevant to this product version for details of Siebel's conformance to this requirement.

1194.21(i) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.

Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for:

Alternative means used for conveying color-related information

1194.21(j) When a product permits a user to adjust color and contrast settings, a variety of color selections capable of producing a range of contrast levels shall be provided.

Product has been developed to conform to this standard subject to the remarks on the right.

This sub-section test is common to all Siebel applications. Please consult the Siebel Core VPAT relevant to this product version for details of Siebel's conformance to this requirement.

1194.21(k) Software shall not use flashing or blinking text, objects, or other elements having a flash or blink frequency greater than 2 Hz and lower than 55 Hz.

Not Applicable

The product does not use flashing or blinking text, objects or other elements.

1194.21(l) When electronic forms are used, the form shall allow people using assistive technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues.

Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for:

Controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL and TITLE

Each row of a data table has at least one column marked as the row header with SCOPE="ROW"

1194.22(i) Frames shall be titled with text that facilitates frame identification and navigation.

Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for:

Frames titled with text

1194.22(j) Pages shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz.

Product has been developed to conform to this standard subject to the remarks on the right.

The product does not use flickering text, objects or other elements.

1194.22(k) A text-only page, with equivalent information or functionality, shall be provided to make a web site comply with the provisions of this part, when compliance cannot be accomplished in any other way. The content of the text-only page shall be updated whenever the primary page changes.

Product has been developed to conform to this standard subject to the remarks on the right.

An equivalent text only page is not needed since information and functionality is available within the product, to the extent indicated in each applicable standard.

1194.22(l) When pages utilize scripting languages to display content, or to create interface elements, the information provided by the script shall be identified with functional text that can be read by assistive technology.

Product has been developed to conform to this standard subject to the remarks on the right.

Content generated by JavaScript has been coded to meet other applicable standards, to the extent indicated.

1194.22(m) When a web page requires that an applet, plug-in or other application be present on the client system to interpret page content, the page must provide a link to a plug-in or applet that complies with Â§1194.21(a) through (l).

Not Applicable

No plug-ins are provided.

1194.22(n) When electronic forms are designed to be completed on-line, the form shall allow people using assistive technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues.

Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for:

Controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL and TITLE.

Section 1194.23 Telecommunications Products

1194.23(a) Telecommunications products or systems which provide a function allowing voice communication and which do not themselves provide a TTY functionality shall provide a standard non-acoustic connection point for TTYs. Microphones shall be capable of being turned on and off to allow the user to intermix speech with TTY use.

1194.23(d) Voice mail, messaging, auto-attendant, and interactive voice response telecommunications systems that require a response from a user within a time interval, shall give an alert when the time interval is about to run out, and shall provide sufficient time for the user to indicate more time is required.

Not Applicable

1194.23(e) Where provided, caller identification and similar telecommunications functions shall also be available for users of TTYs, and for users who cannot see displays.

Not Applicable

1194.23(f) For transmitted voice signals, telecommunications products shall provide a gain adjustable up to a minimum of 20 dB. For incremental volume control, at least one intermediate step of 12 dB of gain shall be provided.

Not Applicable

1194.23(g) If the telecommunications product allows a user to adjust the receive volume, a function shall be provided to automatically reset the volume to the default level after every use.

Not Applicable

1194.23(h) Where a telecommunications product delivers output by an audio transducer which is normally held up to the ear, a means for effective magnetic wireless coupling to hearing technologies shall be provided.

1194.23(j) Products that transmit or conduct information or communication, shall pass through cross-manufacturer, non-proprietary, industry-standard codes, translation protocols, formats or other information necessary to provide the information or communication in a usable format. Technologies which use encoding, signal compression, format transformation, or similar techniques shall not remove information needed for access or shall restore it upon delivery.

Not Applicable

1194.23(k)(1) For products which have mechanically operated controls or keys, controls and keys shall be tactilely discernible without activating the controls or keys.

Not Applicable

1194.23(k)(2) For products which have mechanically operated controls or keys, controls do not require tight grasping, pinching or twisting of the wrist to operate.

Not Applicable

1194.23(k)(3) If key repeat is supported, the delay before repeat shall be adjustable to at least 2 seconds. Key repeat rate shall be adjustable to 2 seconds per character.

Not Applicable

1194.23(k)(4) The status of all locking or toggle controls or keys shall be visually discernible, and discernible either through touch or sound.

Section 1194.24 Video and Multimedia Products

1194.24(a) All analog television displays 13 inches and larger, and computer equipment that includes analog television receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals. As soon as practicable, but not later than July 1, 2002, widescreen digital television (DTV) displays measuring at least 7.8 inches vertically, DTV sets with conventional displays measuring at least 13 inches vertically, and stand-alone DTV tuners, whether or not they are marketed with display screens, and computer equipment that includes DTV receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals.

Not Applicable

1194.24(b) Television tuners, including tuner cards for use in computers, shall be equipped with secondary audio program playback circuitry.

Not Applicable

1194.24(c) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain speech or other audio information necessary for the comprehension of the content, shall be open or closed captioned.

Not Applicable

1194.24(d) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain visual information necessary for the comprehension of the content, shall be audio described.

Section 1194.25 Self Contained, Closed Products

1194.25(a) Self contained products shall be usable by people with disabilities without requiring an end-user to attach assistive technology to the product. Personal headsets for private listening are not assistive technology.

Not Applicable

1194.25(b) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required.

Not Applicable

1194.25(c) Where a product utilizes touchscreens or contact-sensitive controls, an input method shall be provided that complies with Section 1194.23 (k) (1) through (4).

Not Applicable

1194.25(d) When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided.

Not Applicable

1194.25(e) When products provide auditory output, the audio signal shall be provided at a standard signal level through an industry standard connector that will allow for private listening. The product must provide the ability to interrupt, pause, and restart the audio at anytime.

Not Applicable

1194.25(f) When products deliver voice output in a public area, incremental volume control shall be provided with output amplification up to a level of at least 65 dB. Where the ambient noise level of the environment is above 45 dB, a volume gain of at least 20 dB above the ambient level shall be user selectable. A function shall be provided to automatically reset the volume to the default level after every use.

Not Applicable

1194.25(g) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.

Not Applicable

1194.25(h) When a product permits a user to adjust color and contrast settings, a range of color selections capable of producing a variety of contrast levels shall be provided.

Not Applicable

1194.25(i) Products shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz.

Not Applicable

1194.25(j)(1) The position of any operable control shall be determined with respect to a vertical plane, which is 48 inches in length, centered on the operable control, and at the maximum protrusion of the product within the 48 inch length on products which are freestanding, non-portable, and intended to be used in one location and which have operable controls.

Not Applicable

1194.25(j)(2) Where any operable control is 10 inches or less behind the reference plane, the height shall be 54 inches maximum and 15 inches minimum above the floor.

Not Applicable

1194.25(j)(3) Where any operable control is more than 10 inches and not more than 24 inches behind the reference plane, the height shall be 46 inches maximum and 15 inches minimum above the floor.

Not Applicable

1194.25(j)(4) Operable controls shall not be more than 24 inches behind the reference plane.

1194.26(b) If a product utilizes touchscreens or touch-operated controls, an input method shall be provided that complies with Section 1194.23 (k) (1) through (4).

Not Applicable

1194.26(c) When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided.

Not Applicable

1194.26(d) Where provided, at least one of each type of expansion slots, ports and connectors shall comply with publicly available industry standards.

Section 1194.31 Functional Performance Criteria

1194.31(a) At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for assistive technology used by people who are blind or visually impaired shall be provided.

Yes

Subject to the information provided in this document, this product has been developed to conform to the applicable technical provisions of the 508 standards.

1194.31(b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for assistive technology used by people who are visually impaired shall be provided.

Yes

Subject to the information provided in this document, this product has been developed to conform to the applicable technical provisions of the 508 standards.

1194.31(c) At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for assistive technology used by people who are deaf or hard of hearing shall be provided.

Yes

Subject to the information provided in this document, this product has been developed to conform to the applicable technical provisions of the 508 standards.

1194.31(d) Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided.

Yes

Subject to the information provided in this document, this product has been developed to conform to the applicable technical provisions of the 508 standards.

1194.31(e) At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for assistive technology used by people with disabilities shall be provided.

Yes

Subject to the information provided in this document, this product has been developed to conform to the applicable technical provisions of the 508 standards.

1194.31(f) At least one mode of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided.

Yes

Subject to the information provided in this document, this product has been developed to conform to the applicable technical provisions of the 508 standards.

Section 1194.41 Information, Documentation and Support

1194.41(a) Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge.

Documentation for this product is available in accessible electronic format upon request.

HTML format available upon request.

1194.41(b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge.

Documentation for this product is available in accessible electronic format upon request.

1194.41(c) Support services for products shall accommodate the communication needs of end-users with disabilities.

Oracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at http://www.fcc.gov/cgb/dro/trsphonebk.html. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

Dependent Products

This product interacts with or is built with the other Oracle products listed in this section. Click below to view information about the accessibility of these dependent products. Products listed are the versions available at the time of publication of this VPAT; newer VPATs may be available that supersede these versions.