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Over 5,865 reviews forTustin Medical Alert Systems from people just like you.

A

"I have the Gaudian Home Medical Alert System. It works really well and I feel very comfortable wearing it! I've tested it several times and even set it off" ...More by accident a couple of time and it worked perfectly.

-NANCY S.

C

"Had it for almost two years, and never had to use it in an emergency, but tested it and that went fine. When I needed to end the contract because mom moved to assisted" ...More living, I was told to send everything back in the original packaging on my own expense and only then would I get a refund of unused months. Well, my mom had lost one of the monitors which is a cheap plastic transmitter, and they charged me enormously for it. Just BE AWARE you need to keep everything and send it back at your own expense and insured for $350.00. If you don't they will charge you $350.00. I spent $700.00 for this, and they were not even nice about it when I questioned it. Won't use them again.

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A medical alert system is an electronic device that provides monitoring services for independently living elderly or disabled people. In an emergency, they can connect to the provider's response center, which can summon help.

The American Ambulance Association partners with a software firm to create a system that uses a personal identification number to allow emergency workers to access patient health information.

Medical Alert System reviews in Tustin

F

Rating

“

On January 1, 2015, we contacted

to receive service due to recent falls. We were given a monthly quote, but never notified that the total amount would be taken upfront for the whole year ($431.40). In addition, we were told that we could terminate services at any time. From conversation with sales person, we were given ...More the impression that any money would be refunded upon cancelation. The system did not work from the beginning. We had chosen the system with fall sensor (POM), but it went off with little movement. We called to cancel, but they said they would send us another sensor. When the replacement arrived, we decided to discontinue the sensor and requested to be replaced with regular alert. The fall sensor was discontinued prior to 30 days, but never received reimbursement (for the fall sensor you pay $5.00 more a month). The regular system worked until 2/24/15 when it failed a second time. We decided to discontinue the service all together. The sales person stated that the money would not be refunded because it was more than 30 days since service began. However, the system did not work right from the beginning. It is our belief that this company deceive the elderly for financial gains.
”

- Amylyn T.

A

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“

They answered all my questions politely and knowledgeably. They shipped the unit on time and the installation was quick and easy.”

for our mother,(not before reading reviews & considering different ones),whom lives alone & has fallen a few times. We thought we had researched it well.....so much for that!!!
To begin:
1)They sent a defective ...More system: a landline, didn't work....
then we had to wait approx. a week for the replacement one ( wireless)..thank goodness no emergency!!
2) then the paper work arrived. Information we had given them on the phone was incorrect,such as: emergency telephone numbers, contact names....(very important-life saving stuff here)...had to be corrected & mailed back
(&...... just so you know: 2-way communication from the panic button....doesn't exist.
4) the lock, to be used in an emergency never made it....we had to call & request it be mailed...REALLY??
5) my mother would walk into another room in her house..(approx. 5 feet) and we would do a test & one test we did, it took "15" minutes for a response....we contacted the company...they were sending her a new one...never received it!! A few weeks later....
6) well....my mother fell & guess what??? she was okay BUT the system failed her...it failed "all of us!". She was wearing her panic button, (the necklace) and it "does" have fall detection, & she even pressed her button, but the medical alarm call center never responded!! Later, my sister tried it & it didn't work.
7) so in the matter of, I guess approx 8 weeks, we have given them the benefit of the doubt...till today!! My sister called them today & we are done!! She requested a credit on my mothers account for returning the system to them. ( she had paid for a year in advance)... "They", (she spoke to 3 different sales persons), advised us to mail it back with approx. $365.00 on insurance & to include a tracking number...all at "our" expense!!!!! AND they were refusing to credit her account and pressuring my sister to not cancel.She ended a call with them..after one of them stated to her, "do you not want to make sure your mom is safe?? don't you care about your mother??...
Well, we "do" care about the well-being & safety of our mother & that is precisely why we have returned it. We will be continuing to check her account to see if she has been credited (we have to wait for them to receive it first)...and if it doesn't happen... we will be contacting the better business bureau and filing a complaint.
We have experienced unscrupulous sales tactics, overcharging of fees, high pressure techniques, sales call harassment from

and thats not even the WORST of it.... Their product "did not" help save a life!!! Contrary to what the company states on their own Online site "Here at

we believe that we are doing more than selling medical alert devices; we’re saving lives. We treat each new customer as we would our own family members. We know that there's no room for error when an emergency strikes."
I conclude: HELLO...anyone there??....help me.......I have fallen

”

- Kathi K.

A

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“

TIt went well. The problem was that I switched the phone

to the other port, while trouble shooting the data line. I had to put it back to it's original position and make sure the other end went into input 2 on the router. This is a generous offer/promotion. My father will get to try this for 4 months with no monthly ...More service fee, and we may cancel at anytime. I liked that it came with a key lockbox that emergency responders can open to get a key to the house. The downside is that it doesn't have a gps sensor to know if he has fallen and is unconscious, where he can't press the button on his wrist. My father fell off a chair, in the past, hit his head and didn't know how long he was out. In such a scenario, this system wouldn't be useful, until he regained consciousness.”

- Desiree M.

A

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“

I had some difficulty find another

in the house, until

informed me that the modem has an extra

, which avoided another expense from the telephone company. Thx

!

”

- Anne L.

A

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“

Aboaf was very straight forward in explaining the product and service. Very professional and helpful. He was also very responsive when I called him back. All has gone the way he had explained.”

- Maureen W.

F

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The alarm system was installed. However the alarm company is not licensed with

State or the City of Seattle. The city of Seattle police will not respond to any emergency call because the alarm system cannot be registered. Please see your (Angie's list) notes on investigation and investigation by

No actual emergency occurred during service, however my mom's pendant which was equipped with fall technology would occasionally self activate even while she was lying or sitting still. She reported that operators always questioned her appropriately to be sure she was ok. They were always polite and helpful. About 4 weeks into service there was ...More a recording sent simultaneously to my cell phone and to my home phone requesting an immediate call back regarding system activation. I was the first emergency contact listed so assumed there was an emergency. My husband called my mom while I called the number given on the recording. There was nothing going on with her at all but she had also received the recording. The first few times I called the line it was busy. After that it would ring several times before a recording would tell you to leave a message then immediately disconnect before you could do so. I tried calling periodically for 3-4 hours and never got through. Later that same evening a message was left on my answering machine to call another number regarding paperwork. Tried that number for several minutes with no answer. Very disconcerting. The next morning when I actually got through the person was very apologetic but could only say that they were very, very busy the day before. No solution to the problem was offered. Ironically, once I started the process of terminating service it confirmed my suspicion that manpower in this company is focused on sales, billing and retention ( trying to talk you out of cancelling). There is almost immediate pickup for those phone lines. When I called to cancel service "

" blamed poor customer service access on a system snafu and promised that increased staffing was in the works. Once told that I already had another service in place she gave me instructions for returning Guardian's equipment at my expense, no prepaid return label available. At the end of the call I told her I would be reviewing the company on this site. She then offered a label to help improve the review. Told her the review would be honest regardless. She stated it was not possible to email the label and I received it a week later by mail. Please note that even though you cancel service you are still charged for service until equipment is received and processed and the company will not automatically notify you of account status. Tracking is essential and follow up calls to the company necessary because the account closure/refund process is intentionally inefficient. There are days of delay between reception of the equipment and billing department notification. Past a certain day of the month you owe for the entire month. My credit card was credited about a week after the unit was received.”