Karen Simon

We'll treat you like family...

Yes, we will treat you like family - unless you're that strange cousin that keeps wanting us to come over and look at his dead animal collection... in which case, we may ignore your calls.

In all seriousness, we (both my husband Joe and myself) were born and raised in Western New York and feel a deep love for the area. We come from large families - Joe has 10 siblings and I have 9 siblings. We have 11 children and 13 grandchildren. Holidays are... a bit insane!

As you may guess, we value family above all else and our promise to you is that we will give the same respect and commitment to our clients.

One thing that we want to make sure you are aware of, and that is the fiduciary relationship with your real estate salesperson. Fiduciary means faithful servant, and an agent is a fiduciary of the client. In real estate, a broker or a salesperson can be the agent of a seller or a buyer.

Here’s a list of the fiduciary duties that we, as real estate agents, owe our clients:

Loyalty: The agent owes undivided loyalty to the client and puts the client’s interests above her own.

Obedience: The agent must obey all lawful orders that the client gives her

Care: The agent must use all of her skills to the best of her ability on behalf of the client.

Confidentiality: The agent must keep confidential any information given to her by her client, especially information that may be damaging to the client in a negotiation.

Disclosure: The agent must disclose to the client any information she receives that may benefit the client’s position in a negotiation.

Accounting: The agent must account for all funds entrusted to her and not commingle (combine) client/customer funds with her personal and/or business funds.

So, we could tell you all about our qualifications, our experience, our skills and achievements, but the reality is that all real estate agents can tell you those things.What you see on this page is what we find most important, and what ensures that you as our clients will be able to trust us with all of your real estate needs.