Made to the exact specifications of your Pro Rider Road King mobility scooter, this fully weather resistant mobility scooter canopy is a great way to stay dry and comfortable while you travel. Made from durable nylon and fitted to the whole of your scooter’s frame, you will stay protected from the weather whatever the time of year.These made to measure weather canopies for Pro Rider mobility scooters can only be purchased from Pro Rider direct and not via any third party seller.

This canopy is for use with pre-2018 Road King models only - it is not suitable for the Plus or Deluxe range

Key Features:

Made to order Fully opening sides allow you easy accessWeather resistant nylon fabric protects from all conditionsSimple fitting instructions and all accessories includedChoice of colours available: black, blue, burgundy, green or grey

Please note:

All scooter canopies are made to order and delivery will take 4 - 5 weeks. We aim to deliver within these timeframes at all times. However, occasional delays are sometimes unavoidable at peak times of the year.As we make the canopies to order we are unable to accept any change of mind requests for a refund.

If you require advice as to your suitability for VAT relief you should consult with H M Customs and Excise Advice Service on: 0845 010 9000. Alternatively you can call us at Pro Rider Mobility Ltd 01604 537900.

Individuals: If you are chronically sick or disabled and the products are for your personal use. Full details can be found at HM Customs and Excise, Notice 701/7, Supplies to disabled people.

Charities: Where the goods are made available by the charity to a disabled person for their personal or domestic use. Full details can be found at HM Customs and Excise, Notice 701/7, Supplies to charities.

Non-eligible customers: If you are not eligible for VAT relief, we are obliged to charge you the full VAT rate on the whole of your order. Please contact us so that we can re-calculate your bill.

To claim VAT Relief on your purchases you just need to complete a simple online form confirming the above. Please complete the “Claim VAT Relief” form online before adding your item to the basket. In this way your order will be automatically added to your shopping basket without VAT being charged.

Delivery / Return

Delivery

Orders are despatched via a courier service. Expected delivery times are up to 5 – 7 days within the UK Mainland and up to 5 – 9 days to Europe. Larger items such as road mobility scooters are despatched on a 2 man delivery service this means that the courier will arrange a convenient date to deliver your item.

While we aim to deliver within these timeframes at all times occasional delays are sometimes unavoidable.

Our customer service advisors are happy to offer advice on delivery timeframes or with the tracking of any order.

At the point of delivery all items should be checked for any damages and in this instance items should be signed for as damaged with the courier or rejected. They should also be reported directly to Pro Rider customer services team.

Even if you do not intend to use your purchase immediately, we kindly ask that all orders are thoroughly checked upon receipt. Any claims for damages or discrepancies must be submitted within 3 days of receipt of the item.

Returns

All return requests must be submitted in writing to sales@proridermobility.com.

Customers are entitled to return their purchase within 14 days, however, the item(s) must be returned in original packaging and perfect condition. Failure to return your item within this timeframe and in these conditions may result in a loss of resale value being deducted from the refund amount.

Refunds will be processed as quickly as possible but can take up to 14 working days as returned items may need to be inspected by one of our engineers.

Customers are also advised to read our terms and conditions before purchasing any item.

If you require advice as to your suitability for VAT relief you should consult with H M Customs and Excise Advice Service on: 0845 010 9000. Alternatively you can call us at Pro Rider Mobility Ltd 01604 537900.

Individuals: If you are chronically sick or disabled and the products are for your personal use. Full details can be found at HM Customs and Excise, Notice 701/7, Supplies to disabled people.

Charities: Where the goods are made available by the charity to a disabled person for their personal or domestic use. Full details can be found at HM Customs and Excise, Notice 701/7, Supplies to charities.

Non-eligible customers: If you are not eligible for VAT relief, we are obliged to charge you the full VAT rate on the whole of your order. Please contact us so that we can re-calculate your bill.

To claim VAT Relief on your purchases you just need to complete a simple online form confirming the above. Please complete the “Claim VAT Relief” form online before adding your item to the basket. In this way your order will be automatically added to your shopping basket without VAT being charged.

Orders are despatched via a courier service. Expected delivery times are up to 5 – 7 days within the UK Mainland and up to 5 – 9 days to Europe. Larger items such as road mobility scooters are despatched on a 2 man delivery service this means that the courier will arrange a convenient date to deliver your item.

While we aim to deliver within these timeframes at all times occasional delays are sometimes unavoidable.

Our customer service advisors are happy to offer advice on delivery timeframes or with the tracking of any order.

At the point of delivery all items should be checked for any damages and in this instance items should be signed for as damaged with the courier or rejected. They should also be reported directly to Pro Rider customer services team.

Even if you do not intend to use your purchase immediately, we kindly ask that all orders are thoroughly checked upon receipt. Any claims for damages or discrepancies must be submitted within 3 days of receipt of the item.

Returns

All return requests must be submitted in writing to sales@proridermobility.com.

Customers are entitled to return their purchase within 14 days, however, the item(s) must be returned in original packaging and perfect condition. Failure to return your item within this timeframe and in these conditions may result in a loss of resale value being deducted from the refund amount.

Refunds will be processed as quickly as possible but can take up to 14 working days as returned items may need to be inspected by one of our engineers.

Customers are also advised to read our terms and conditions before purchasing any item.

Simply follow the onscreen instructions and if you are eligible for VAT relief remember to complete the Claim VAT Form before adding your item to the basket. Our customer service team are happy to assist and can also place your order for you. Please call 01604 537900 weekdays 9am – 5pm or email sales@proridermobility.com.

Is it safe to order online?

Our site is 100% safe to order from. When ordering you are accessing an SSL (Secure Socket Layer) server, and all information is encrypted. Added to this, all our e-mails are PGP encrypted for added security. Pro Rider Mobility do not keep any payment information on file. As soon as payment is authorised the website automatically deletes all payment details and we only keep delivery information on file.

Can I test drive your products?

We welcome visitors to our Northampton and Birmingham showrooms. Please find our showroom contact details in the contact us section of the website. Before travelling to us please give us a call to check on availability.

Will I need to tax my mobility scooter?

If your scooter is suitable for road use (exceeds 4mph) then you will need to tax your scooter. However, there is no cost involved it is simply a case of registering your scooter with the DVLA. The paperwork for this will be largely completed by Pro Rider and forwarded to you for completion. All parts which need to be completed by the customer themselves are clearly indicated on the forms. DVLA paperwork is completed and despatched to you approximately a week after purchase. For further assistance in completing these forms please call us on 01604 537900 weekdays 9am – 5pm or email sales@proridermobility.com.

What is the warranty period?

All of our non-sale products have a one year warranty. For re-build or special offer items any warranty will be listed in the advert. Extended warranties are available on some items at the time of purchase.

What if I have a technical issue with my item?

Should a technical issue occur with your purchase our Service Department can be contacted on 01604 813350 weekdays 9am – 5pm or via email to service@proridermobility.com. Any warranty claims can also be directed to our service department. Please refer to our terms and conditions for full warranty and technical information.

How do I book a service?

We recommend that mobility scooters, bikes and golf trolleys are serviced annually. Services can be booked by contacting our service department. What if my question does not appear here? Our customer services team are happy to answer any questions you may have. Please call us on 01604 537900 weekdays 9am – 5pm or email sales@proridermobility.com.

Can I Claim VAT Relief?

You do not have to pay VAT on specific goods and services in the UK if you are disabled or have a long-term illness. This is because they are aimed to be of practical help to you due to your disability or long-term illness.

When claiming VAT relief against any product from us, you will need to fill out our VAT relief declaration form. It's really easy and simple to fill out, you just have to state your condition to us or registered charity number.

If you are unable to buy our products yourself, you can always get someone else to purchase the item for you including your guardian, wife/husband and parent. You still won't be charged VAT.

If you're unsure as to whether you can claim VAT relief against our products, there are two organisations you can contact: HRMC National Advice Service on 0845 010 9000 or Notice 701/7 for disabled people. Alternatively, please give Pro Rider Mobility a call on 01604 813428 and we would be happy to help.

What classes as a long-term illness or disabled?You can claim VAT relief if you are disabled or have a long-term illness if you have any of the following, as stated under the VAT Act 1994:

You are terminally ill.

You have a condition that the medical profession treats as a chronic sickness, such as severe arthritis.

You have a physical or mental impairment which has a long-term and substantial adverse effect upon your ability to carry out everyday activities.

If you do not have any of the above and elderly but able-bodied, you do not quality for VAT relief. Similarly you are not exempt if you're temporarily disabled or incapacitated.

What counts as personal or domestic use?Products that are sold for personal or domestic use means that they are supplied for your own personal use, rather than for business purposes.