Hey Carla, Thank you for the question. When your partner was asking about this a month ago on the forums, I had posted the solution to the issue. Sorry if you didn’t get it, it was squirrelled away in a comment to a comment.

Since she purchased the seats, you are not in our system. Before I can add you to the system, you have to create an account. You can do that by going to the “My Account” and creating an account. You don’t have to make a purchase: You just need to create an account.

Once you have, comment below this answer. I will then give you access to the programs.