"They are the absolute worst service department I have..."

- stevedave55

They are the absolute worst service department I have ever dealt with. I continue to use them due to the distance to my original dealer in Richmond. They have serviced my car and ignored low oil levels only for me to discover my low oil on a road trip a day later. Later, I complained about my car not turning over and they didn't look at the car and tried to sell me a 300 dollar battery. Fast forward two weeks, and my car is dead and the battery is fine. Thank you checkered flag for not taking three seconds to check my vehicle.
If you are military, do not take your vehicle here. I am a military officer and they treat us poorly and take our patronage for granted. The only reason I do not go to an indie shop is my free maintenance package, but at this rate, I might be doing myself a disservice by going to this crooked shop.

"I bought a new BMW from Checkered Flag a couple of weeks..."

- VaProsecutor

I bought a new BMW from Checkered Flag a couple of weeks ago and gave them a good rating. Yesterday (June 10, 2011) a trouble light came on. I took it to Checkered Flag at about 1:30 and they said they were too busy to check it then. I asked if I could leave it and get a loaner. They said no-you only get a loaner if you have an appointment. I asked if I could leave it and get a ride home and they said no--I would have to furnish my own transportation. The new car manager, who did not introduce himself, assured that I could drive the car (with the trouble light on)until I could get an apppointment. He said it would not hurt anything and was not dangerous. I left, went home, and logged onto their website to make an appointment. There was none available until later in July. The next closest BMW dealer to me is Casey in Newport News. I called them at 5:00 yesterday, told them I had not bought the car there but was concerned about driving it for weeks with the trouble light on. They gave me an appointment for noon today. The "yaw sensor" in my new car was bad and will be repaired when they get the part on Monday. (No charge-warranty). In the meantime, Casy BMW gave me a new 328i loaner. (No charge-warranty.) If you are thinking about Checkered Flag, ask some BMW owners about their service. I wish I had.

"My car was towed in for a failed water pump, Checkered..."

- angelelli

My car was towed in for a failed water pump, Checkered Flag fixed that beautifully. I have had a nagging electrical glitch in my TPM system whenever it gets cold. The car was in during a frigid set of days. I have been assigned to Jeff Kroener. I told him about the problem (for the third time). He would smile and tell me all he has to do is reset the TPM. I would explain that it was a malfunction. He acted like he listened but did not think I knew what I was talking about, and did not write down on the customer concerns page. The car is an extra car and I let them keep it for a few days to address everything (they do good service). I was here to pick up the car. The service people had just seen that there was a TPM malfunction and wanted to keep the car an extra day because they just saw it after 2 days. I suspected Jeff failed to tell them what I noted. I said no - we can address it next time (I was going out of town). To put icing on the cake the guys that washed the car brought it up to me and said, "Mister you know your TPM malfunction light is on." I responded "yea, I know"

"I just moved to Virginia Beach from NY. My BMW 745 needed..."

- LadySultana

I just moved to Virginia Beach from NY. My BMW 745 needed an oil change. Plus, the trunk auto-closing function wasn't working, no biggie. I have an extended warranty. BUT, the female service writer was totally nasty to me and condescending. Acted like I didn't know anything about "repairs" on a BMW. I had a 1988 E34 from Italy, Euro specs of course, that I used to repair on my own. All the work, I did on my own. Yes, I'm a girl, a smart one. This woman treated me like a child and then my car came back needing more work. WHICH, I will say now, will not go back to that dealership. She also would not offer to take my payment while waiting for the warranty to pay the dealership back, making the payment process annoying and they ended up keeping my car 10 days for a 2 day repair.
I WOULD NOT RECOMMEND THIS DEALERSHIP FOR REPAIRS. Maybe they're good at selling, but THEY'RE TERRIBLE at service/repairs. I had to pull tooth and nail to get any information about my vehicle and it was returned with the locks malfunctioning and no heat. Of course, I WILL NEVER GO BACK TO THIS DEALERSHIP EVER AGAIN. Look someplace else. I have. I found Casey in Newport News and plan on visiting them this week (Dec 09). IT HAS TO BE WORTH THE TRIP. Over the phone, the service guy was nicer to me than the girls picking up the phone at CF.
BUYER BEWARE. The purchase may go well, but the service S****. M.S.W, PHD

"I had a great experience at Checkered Flag and could not..."

- lrbaker

I had a great experience at Checkered Flag and could not have worked with any people more knowledgeable or accomodating than Brett Shopsin and John Hall. Even though I knew what I wanted when I walked in the door, Brett made the afternoon enjoyable. John Hall was attentive to my needs and it is refreshing to receive first class service and attention when making an expensive car buying decision. Looking forward to many years with BMW.

"Checkered Flag BMW provides, by far, the most exceptional..."

- Tessinvb

Checkered Flag BMW provides, by far, the most exceptional service that I have found in the Hampton Roads area. From the operator who answers your call to the Service Advisor, Service Manager, and Technicians, they all go out of their way to make sure that all of my questions are answered thoroughly, and that I am not only happy with any service provided but also that I understand everything that has been done to my BMW. I often remark to my friends that they take better care of my car than I do. The few services that are not covered under my BMW warranty or a maintenance plan, are competitively priced considering the experts they have completing the work. As a courtesy, Checkered Flag even covers some of the small items like topping off fluids, etc. which is a real treat.

"High class environment, poor service. Got a problems..."

- fulvy70

High class environment, poor service.
Got a problems with my car European Diesel (fuel contamination). 1 week to check it. Got back the car with fuel still contaminated. Gave it back to re-fix,2 weeks to find out the contaminant (all kind of excuses for delaying the job), 2 weeks to get the filter (customs etc)... asked for a report, got a paper saying fuel was not contaminated (???)... Questioned service manager, answer: I have to be happy because my car was in the end "fixed...", the rest was not a BMW problem. BTW 1000 US$ check ...

"Over the past year, I have made several trip to this..."

- oscarmayer

Over the past year, I have made several trip to this dealer for service on my 2 BMWs (3-series). They go way out of their way to make me happy. They continuously provide outstanding customer service and workmanship. There is no reason to look elsewhere.

"They just moved to a new building closer to Norfolk (not..."

- vyper340

They just moved to a new building closer to Norfolk (not as safe of an area) and they have a Toyota and Mini dealership also located right next door. The new building seems very nice but I question whether or not they can deliver the same customer service that they once had. I know that the sales department has hired too many unknowledgable people instead of focusing on the "professionals" that they once employed. My future experiences may affect whether or not I purchase another (and I have three) BMW from them...

On a down side, service appointments are scheduled too far in advance! 2-3 weeks of waiting for service is unacceptable!

"The Service Dept. was surprisingly attentive. I was..."

- oscarmayer

The Service Dept. was surprisingly attentive. I was expecting much less based on the bad experience with the Sales Dept. Four minor issues were handled in a timely fashion. I was even asked if i needed a loaner...and I had purchased my car elsewhere. I shall return!

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