Policy Number

Would you like us to try and contact your insurer?

If you wish we can try and contact your insurer and sometimes this can help in getting them to take notice if you are having a problem. We don't guarantee anything and often we don't get a response but sometimes it has a positive effect. Tick the box if you think it might help.

Please note that you need to be a member for us to do this and you will need to agree that we can forward your policy number to them. We won’t deal with any response they send us as they should be contacting you directly and we can’t become a go between or mediator in any way. The best place for that is to make a formal complaint and if you are not happy with the insurers response you can then take your complaint to the Financial Ombudsman.

RAC

Takes about: 2 Minutes

Add your review here

1

What type of policy are you telling us about?

2

Are you giving an overall good review or bad review?

3

Is your claim finalised or still ongoing?

Finalised
Ongoing

Share your claim experience

1

Were you able to submit your claim online?

Yes
No

2

How important is it for you to be able to submit a claim online?

NOT IMPORTANT AT ALL

VERY IMPORTANT

3

How easy was it to contact your insurer about your claim?

REALLY DIFFICULT

VERY EASY

4

How quickly did your insurer start looking into your claim?

5

Do you feel you were updated on your claim progress enough?

NOT AT ALL

YES TOTALLY

6

How helpful was (were) your claims handler(s)

NOT AT ALL HELPFUL

VERY HELPFUL

The outcome of your claim

1

How satisfied were you with the outcome of your claim?

NOT AT ALL

VERY SATISFIED

2

Did you receive a payout?

Yes
No

3

How long did it take to receive your payout (from the claim being finalised)?

Your overall rating

1

How would you rate your overall claim experience?Rate your experience from one to 5 stars. 5 being the best

2

How likely are you to recommend your insurer to friends and family based on your claim experience?

HIGHLY UNLIKELY

VERY LIKELY

Have your say

Sum up your review with a short title

Policy / Claim number

Would you like us to try and get the Insurer to contact you?

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