Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

Next Business Day delivery - $19.95 additional

Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $35/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Tuscan Return Office Group - Small is rated
3.9 out of
5 by
8.

Rated 5 out of
5 by
Office2018 from
Looks Wonderful in my New Home!I bought this in the Tuscan Brown to match the rest of my decor since my space is all open concept. It really adds to the space and I have received many compliments on it.

Date published: 2018-10-19

Rated 5 out of
5 by
Shilly from
perfect for a small roomThe small Tuscan return office grouping was exactly the size advertised, and the cream color softened the heavy wood construction, giving a soothing feel to the space.

Date published: 2017-09-07

Rated 4 out of
5 by
Iworkfromhome from
Love my home officeI love this desk/home office. It’s versatile and exactly what I need.

Date published: 2017-10-27

Rated 4 out of
5 by
Work4fun from
Perfect FitI am very pleased with the size. It fits perfectly in the space. Customer service was amazing! The only reason I am not giving 5 stars is the finish on the top of the return is not smooth. It feels gritty. I did not express this concern to customer service since I am having a piece of glass made to place on the top to protect it from wear.

Date published: 2016-12-06

Rated 4 out of
5 by
HomeOfficeShopper from
Beautiful, But Desk Too BigThe descriptions "small" is deceiving. As craftsman and cottage open concept homes are very popular, I would like to have seen the desk offered in a 66"W X 30"D. This also would have accommodated the average home office much better. Your buyer missed the mark on this one for size. The style and color choices are great. However, i would suspect your audience is purchasing for the home office and not the workplace. Just a thought and an opinion...

Date published: 2016-08-01

Rated 3 out of
5 by
Showard3428 from
Nice desk, struggled with assembly & instructionsWe bought this desk about a month ago and the desk itself is nice (so far) but the process with assembly wasn’t what we expected. Be prepared to put the desk together yourself and the instructions arent great. We struggled with finding a shelf that goes in the desk, called Ballard, found out the shelf is located under the desk...which we already assembled. Directions weren’t clear at all on this. Now we have to take the desk apart to find this shelf bc you have to physically lift up the entire desk to see if it’s underneath. Another struggle - no pre-drilled holes, like instructions say, on the back of the hutch & desk to connect the two. Called Ballard, there are no pre-drilled holes, only “scored” holes (still don’t see them). Directions specifically say there are pre-drilled holes. We still like the desk but the assembly and poor instructions were why we gave 3 stars.

Date published: 2019-01-03

Rated 3 out of
5 by
saraann123 from
Looks nice but scratches easilyI have had this set in the brown/wood for less than a year and the top is so scratched up. Its such soft wood that it dents/scratches so easy just moving a computer over it or pen or anything. The finish doesnt come off so you cant see scratches from far away but its pretty bad when Im sitting at it considering how much it costs. Several pieces were damaged when it arrived and had to be replaced. I was shocked at first at all the damage but now that I see how easy it is to damage I understand why. It is beautiful in the room and we get lots of compliments...just glad guests don't look up close.

Date published: 2018-12-06

Rated 3 out of
5 by
MouseBuff from
Beautiful with a Major FlawI have the Tuscan Return Office Group in Cream, it looks beautiful in my Craft Room. There is a very, very major flaw with this furniture, it CHIPS. One barely has to touch the top without a small dent or a chip appearing. The same goes when using a vacuum cleaner, if I vacuum too close to the desk, it will chip the finish off the wood. The veneer is extremely thin, this is not a working desk. I had to order a piece of glass to fit over the desktop in order to protect the rest of the surface. I highly recommend that if you purchase this unit, order a thick glass top at the same time. It's a good idea to shop around for the glass top, I paid $340.00 for my top, which included delivery and extra handling to move the center bookcase.

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