We want to use that understanding to improve the way we think, talk, act, and respond to various work situations.

Our aim is to improve performance by improving our mode of thinking, feeling, communicating, acting and reacting to events.

The course content was very good, feel that it will be very useful in my work and even personal life. It was particularly helpful to focus/reflect on how I phrase things. The trainer's presentation was excellent, clear and understandable, she had a clear knowledge of the subject, but was also very approachable and encouraged participation.

Our Open Training Courses run in: London, Manchester, Birmingham, Bristol, Maidstone, Kent, Glasgow, Scotland, Leeds, Gloucestershire.
In-house courses can be run in the UK or worldwide to suit you.

The course was very detailed and the content was specific. Makes you think about your day to day activities and want to make change and readdress. The trainer was clear and ensured group participated willingly.

Emotional Intelligence (EQ) Training Course Content

Emotional Intelligence (EQ) Training - Day One - AM

Introductions

Introductions

Here is the question we want to answer: “How can you get the best performance from yourself and others?”

The emotional management cycle

Your emotions tend to show up in your external results.

The process looks like this.

How negative emotions tend to create negative results.

How positive emotions tend to create positive results.

Harness the Power of Great Expectations.

How to use the emotional management cycle to your advantage.

Conversation control

Learn to take control of the content of your thoughts and conversations and direct them away from too much talking about:

The Bad past. Which tends to create emotions of anger and upset

The Bad future. Which tends to create emotions of fear anxiousness upset and and worry

Target your conversation onto a BETTER FUTURE; which will tend to create emotions of optimism, enthusiasm, motivation and energy.

How to identify the creation of negative emotions at work

Let us look at some examples of what negative language some people have to put up with at work:

Our Fail-Safe-Method of handling any form of negative emotion inducing language

How to manage the person who uses words as weapons.

Training course content was very useful in putting logical structures around common problems and ways of thinking. Good balance of verbal and visual material. Good delegate interaction without pressure. Trainer's presentation was very engaging with infectious energy and just the right amount of humour.

Reframe a negative situation into a positive situation.

Shakespeare wrote:There is nothing either good or bad, but thinking makes it so

Change the meaning of an event and you will change how people feel about it.

How to change the meaning of an event.

Change the focus of a conversation onto more productive paths.

How to distract people off the negative conversations and get them talking about solutions rather than problems.

How your physical body effects your emotional mind

Your emotions are also affected by how you are using your body.

How your body language affects how you feel?

How to improve your emotional state by improving your physical body

Help others with their emotional intelligence by teaching them the same methods

Teach these methods to others, so that you can become their emotional intelligence mentor

Develop your personal code of conduct.

You can live according to previous programming or...
You can live according to your new choices.

Release your full potential by designing a new personal code of conduct.

Final summary

Finish and leave

The course content was very informative and relevant to my first steps into a management level role. Lots of tools and information to take away to help me in the job. The trainer's presentation was very good, I felt quite inspired on completion of the course, thank you!

The Course Training Method

The training method follows this general pattern - the training is very interactive and interesting:

The trainer gives a clear explanation of the point in question with specific examples.

Then, the delegates practice by doing an exercise with each other.

The delegates practice by doing an exercise with the trainer.

All points are supported with full written notes to take away.

Delegates are asked to write down an associated action, for each point made.
(At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day for up to 20 delegates (international training price varies).

This price includes:

Full days training

Full course training manual

Personal written action plans

Access to the post course portal

Three months free telephone coaching

Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

Other Popular Courses

You may be interested in one of our other popular courses:

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Personal Development Training - Two Day Course
The purpose of this personal development course is to help you to develop your “professional skills” relating to: Communication, goal achievement, personal confidence, positive mental attitude, planning, prioritising and handling difficult people.

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Communication Skills Training - One Day Course
Are you as confident in your powers of communication, as you would really like to be? Clear and confident communication will help you improve the performance of your whole team. When you return from this fabulous course, you will feel more clear, confident and persuasive.

Time Management Training - One Day Course
Do you ever have days when you're busy but not productive? Do you ever seem to be overwhelmed by the sheer volume of work? If yes: You need our training in time management that will make you: More productive but less busy. Impose order on chaos.

Emotional Intelligence (EQ) Training Course Quiz

Emotional intelligence (EI) or emotional quotient (EQ) is the art of controlling the focus of your mind, the physical state of your body, and your actions, so as to create the optimum emotional responses, which are appropriate to the circumstances that face you.

That means you can think of emotional intelligence (EQ) as containing the following seven subsets skills.

Controlling the focus of your mind

Controlling the focus of your conversations

Controlling the state of your physical body during stressful times

Controlling your actions

Understanding your emotional reactions to events

Controlling your interactions with other people, especially during tough times

Applying the principles of emotional intelligence skilfully to others

Before we get into the material, let us do a quick questionnaire that opens the door on each of these seven subsets.

View this page on your computer to complete the quiz!

Score yourself out of 10 for each of the following questions. With 10 representing excellence and 0 representing terrible.

1. Controlling the focus of your mind

To what degree do you consciously think about the content of your own mind? Do you consciously think about your thought processes, or do you just allow yourself to think whatever “pops into your head” without much self-analysis, revision, or control?

Score high for more self-analysis and lower for less self-analysis

2. Controlling the focus of your conversations

In a similar way, to what degree are you aware of the affects your words have on the emotions of others? Do you remain conscious of how the content of your conversations may affect how others feel, or do you tend to say things without considering the likely impact on the emotions of others?

Score higher for emotional sensitivity and lower for being brutally honest

3. Controlling the state of your physical body

To what degree are you aware of your physical reactions to emotional situations. Do you ever consciously control your physical responses to stressful situations or do primitive, fight or flight instinctive reactions kick-in and take over your responses?

Score higher for self-control and lower for instinctive responses

4. Controlling your actions

To what degree do you have self-discipline. Can you make yourself do what you don’t want to do? Can you STOP yourself doing what you really WANT to do, but which you know may be negative in their effects? Or do you tend to do and say things according to your mood in the moment, and then have to mop up the mess later?

Score higher for self-discipline and lower for instinctive actions

5. Understanding your emotional reactions to events

To what degree are you in control of how you feel today. Can you control how you feel on any particular day? Are you able to make yourself happy, from the inside, out?Or are your emotional states more likely to be determined by how things turn out for you today; or by how other people treat you, or what they say to you ?

Score higher for being self-determined, and lower for being determined by others

6. Controlling your interactions with other people especially during tough times

Are you able to deal with difficult people in a rational, calm and positive manner? Or are there certain people who you find very difficult to deal with?

Score higher for being able to handle difficult people with ease, and score lower for having certain types who tend to upset your equilibrium

7. Applying the principles of emotional intelligence skillfully to others

To what degree are you able to manage the emotions of other people? Do you know how to inspire people towards the positive emotions? Are you able to raise people’s spirits, whenever you want to, by employing certain methods?Or do you find managing other people’s emotions a very difficult or even an impossible task?

Score higher if you find this easy, or score lower if you find this difficult