Quality Assurance
is an interdisciplinary profession practiced by management personnel who are
responsible for planning and assuring the quality of products and services. The
career opportunities in this rapidly growing field are excellent. Quality Assurance
professionals are generally members of a senior corporate team in such areas as
product management, design engineering, manufacturing engineering, and
materials management.

The degree programs
are supported by local members of the ASQ- Global Voice of Quality
Organization.

Features

Undergraduate

The B.S. in
Quality Assurance (BSQA) and the B.S. in Quality Assurance with Measurement
Sciences option incorporate an interdisciplinary approach that blends the basic
sciences, technologies, management principles, quality concepts and statistics.
Skills and knowledge in these areas are obtained in the context of a
well-rounded learning experience consistent with the University's mission and
the needs of industry. The coursework develops problem-solving skills with a
customer-focus. An ability to implement continuous improvement of processes,
products, and services is a key goal of the Quality professional. For students
interested in technical areas of Quality and metrics, an option in Measurement
Sciences is offered.

Online and on-site
versions of the degree are designed to serve working adults in related quality
fields who wish to complete a four year degree. The online and on-site BSQA
programs are designed primarily as upper division transfer programs for students
who have completed the majority of their lower division general education
courses. On-campus attendance is not required to complete requirements in the
online BSQA and BSQA Measurement Science programs.

Graduate

The Master of
Science in Quality Assurance (MSQA) is designed to prepare professionals in
quality, engineering, science, and/or management for career advancement.
Quality Assurance professionals are generally members of a senior corporate
team in such areas as product management, design engineering, manufacturing
engineering, materials management, service and health care. The curriculum is
designed to meet the needs and interests of the working professional.

The program of study
provides theoretical knowledge and analytical techniques, as well as management
and communication skills that will enable the student to function in an active,
decision-making capacity in the implementation of assurance policies and
practices. A unique feature of the MSQA program is that it gives students the
ability to customize their program of study to include their areas of interest.
During the course of the program students will acquire knowledge and skills in
the following areas: managing a quality organization; planning and implementing
a quality assurance program; troubleshooting and solving quality problems;
incorporating quality concepts and human factors techniques in the design of
manufacturing operations; performing vendor surveys and assessing vendor
quality; developing and analyzing statistical process control charts;
developing and analyzing acceptance sampling plans; design of experiments;
design and engineering of reliable products and processes; performing process
capability studies; performing quality cost analyses; understanding and working
with human behavior in the organization; performing reliability,
maintainability, and safety systems reviews; performing quality system audits;
and performing statistical studies and analyzing statistical reports.

Online and on-site
versions of the degree are available to serve working adults. The degree
program is supported by local chapters of the ASQ- Global Voice of Quality
Organization.

Bachelor of Science in Quality
Assurance

Total Course
Requirements for the Bachelor's Degree

See the
"Requirements for the Bachelor's Degree" in the University Catalog for complete
details on general degree requirements. A minimum of 40 units, including those
required for the major, must be upper division.

Elective Requirements

Completion of
elective courses (beyond the requirements listed below) to reach a total of a
minimum of 120 units.

General Education
Requirements (55-62 units)

See the "General
Education" requirements in the University Catalog and the Class Schedule for
the most current information on General Education requirements and course
offerings.

Graduation Writing
Assessment Requirement

See the
"Graduation Writing Assessment Requirement" in the University Catalog.

Minor Requirements

Single field
major, no minor required.

Major Requirements
(68-75 units)

Degree Requirements (66
units)

A. Lower Division Requirements (29 units):

BIO 102. General Biology (3)

CHE 108. Introduction to College Chemistry (5)

MAT 131. Elementary Statistics and Probability (3)

MAT 153. Pre-Calculus (4)

PHY 120. Elements of Physics I (4)

PHY 122. Elements of Physics II (4)

QAS 200. Fundamentals of Quality (3)

QAS 220. Fundamentals of Measurement (3)

B. Upper Division Requirements (37 units):

QAS 312. Interpretation
of Technical Documentation (3)

QAS 325. Technical
Communications (4)

QAS 330. Statistical
Quality Control and Inspection (3)

QAS 331. Manufacturing
Processes (3)

QAS 335. Quality
Auditing (3)

QAS 355. Safety and
Reliability (3)

QAS 360. Lean
Manufacturing (3)

QAS 427. Quality
Improvement (3)

QAS 445. System
Failure Analysis (3)

QAS 450. Value Based
Quality (3)

QAS 496. Internship
(3) or

QAS 498. Directed
Research (3)

QAS 499. Senior
Project (3)

Measurement Science
Option (66 units)

A. Lower Division Requirements (29 units):

BIO 102. General Biology (3)

CHE 108. Introduction to College Chemistry (5)

MAT 131. Elementary Statistics and Probability (3)

MAT 153. Pre-Calculus (4)

PHY 120. Elements of Physics I (4)

PHY 122. Elements of Physics II (4)

QAS 200. Fundamentals of Quality (3)

QAS 220. Fundamentals of Measurement (3)

B. Upper Division Requirements (37 units):

QAS 312. Interpretation
of Technical Documentation (3)

QAS 325. Technical
Communications (4)

QAS 330. Statistical
Quality Control and Inspection (3)

QAS 332. Electrical
Metrology (3)

QAS 340. Measurement
Uncertainty (3)

QAS 347. Dimensional
Metrology (3)

QAS 350. Physical
Metrology (3)

QAS 427. Quality
Improvement (3)

QAS 445. System
Failure Analysis (3)

QAS 450. Value Based
Quality (3)

QAS 496. Internship
(3) or

QAS 498. Directed
Research (3)

QAS 499. Senior
Project (3)

Master of Science in Quality
Assurance (33 units)

Admission Requirements

To be admitted into the Master of Science in Quality Assurance
Program, students must meet the following requirements:

1. Meet all CSU Dominguez Hills graduate admission requirements.

2. A baccalaureate degree from a four-year accredited institution is
required. An undergraduate major in engineering or science is preferred. Please
see the note below.

3. The baccalaureate degree should
have included the following:

Semester
Units

Calculus (integral and
differential)

6

Chemistry (general)

3

Physics

3

Mathematical Statistics
& Theories of Probability
(upper division)

6

Principles of Computer
Technology

3

4. A grade point average of at least 2.75 in the last 60 semester
units of upper division course work attempted.

5. Good standing at the last institution attended.

6. Meet all other university admission requirements.

NOTE: Individuals from other
undergraduate disciplines who demonstrate exceptional promise may be admitted
to the program, pending completion of additional undergraduate prerequisite
coursework or other demonstrations of competence as determined by the Quality
Assurance Academic Program Committee. All special admissions are subject to
approval by the Quality Assurance Academic Program Committee.

Degree Requirements

1. Complete 33 semester units of approved graduate work.

2. Complete at least 24 semester units in residence.

3. Successfully complete the major courses listed below.

4. Complete all coursework with a grade point average of at least 3.0
(B).

7. In addition to the major requirements, students must meet all
university requirements for the master's degree. Students should consult the
section of the University Catalog entitled "Requirements for the Master's
Degree."

MSQA students choose
from one of the following two programs. Each student should contact the MSQA
coordinator prior to taking classes.

Manufacturing (33
units)

A. Required Courses (30 units):

QAS 510. Advanced
Probability and Statistics (3)

QAS 511. Quality
Function Management and Total Quality Management (3)

QAS 512. Reliability
(3)

QAS 513. Statistical
Quality Control and Sampling (3)

QAS 514. Advanced
Experimental Design (3)

QAS 515. Human
Factors in Quality Assurance (3)

QAS 516. Measurement
and Testing Techniques (3)

QAS 518. Quality Project
Management and Productivity (3)

QAS 598. Directed
Research (3)

QAS 599. Project (3)

Electives: Select 3 additional units
with the assistance of an advisor.

Service and Health
Care (33 units)

B. Required Courses (24 units):

QAS 511. Quality
Function Management and Total Quality Management (3)

QAS 515. Human
Factors in Quality Assurance (3)

QAS 518. Quality
Project Management and Productivity (3)

QAS 530. Statistical
Quality Control for Service Professionals (3)

QAS 531. Customer
Satisfaction and Quality Assurance (3)

QAS 532. Quality
Assurance for the Service Delivery Process (3)

QAS 598. Directed
Research (3)

QAS 599. Project (3)

Electives: Select 9 additional units with
the assistance of an advisor.

The credit value
for each course in semester units is indicated for each term by a number in
parentheses following the title. For more information on the specific terms in
which these courses may be offered, please visit the College of Extended &
International Education website at www.csudh.edu/extendeded.

Lower Division

QAS 200 Fundamentals of Quality (3).

A study of the fundamentals of Quality with an emphasis on the current
international standards, planning, organizations, methods and tools. Emphasizes
the works of leading international Quality theorists, especially Juran and Deming.

QAS 220 Fundamentals of Measurement Science
(3).

Prerequisites:
MAT 131.

Introductory overview of the fundamentals of
measurement with emphasis on application of measurement science concepts to
quality management.

Upper Division

QAS 312 Interpretation of Technical
Documentation (3).

Prerequisites:
MAT 153, QAS 200, QAS 220.

Interpretation of basic engineering drawing concepts, including all
related common symbolism and formatting. Emphasis on dimensions, tolerances,
and configuration management. Introduction to Military and Federal Specifications/Handbooks,
ANSI, IEC, and ISO documents, specifications and recommended practices issued
by private organizations.

QAS 325 Technical Communications (4).

Prerequisites:
ENG 110, THE 120.

Technical communications, written and oral, and how they differ from
non-technical writing and speech. Emphasizes methods for the positive and
unambiguous transfer of technical ideas so that they can be clearly understood
by the reader or listener.

QAS 330 Statistical Quality Control and
Inspection (3).

Prerequisites:
MAT 131, QAS 200, QAS 220.

Introduction to the application of statistical methodologies to the
analysis and solution of quality and management problems (including probability
concepts, control charts, and sampling). Focus will be on application of these
tools to the inspection process.

QAS 331 The
Manufacturing Process (3).

Prerequisites:
QAS 312.

Introduction to the fundamentals of
manufacturing, where the conversion of raw materials and sub-assemblies into
more useful entities adds value to the converted materials in the most
efficient manner, using the least amount of time, money, space and manpower.

QAS 332 Electrical Metrology (3).

Prerequisites:
MAT 131, PHY 122, QAS 200, QAS 220.

Electrical measurement concepts, circuits and devices; applications to
DC and AC measurements. Theory of coupled circuits in magnetic and capacitive
environments, and electrical laboratory practices, with analysis, construction,
and troubleshooting of circuits. Documentary control procedures for calibrations
and other measurements.

QAS 335 Quality Auditing (3).

Prerequisites:
QAS 200.

The fundamental principles for preparing and planning, conducting,
reporting and closing quality audits. Quality audit tools and techniques are introduced,
with an emphasis on generally-accepted quality audit practices that support
business performance.

Deals with the strategies and practices of lean production, as well
assess with areas of waste, iterrelationships among
the various components of a system, theories of leadership and management of
people, and process variation.

QAS 427 Quality Improvement (3).

Prerequisites:
QAS 200, QAS 220.

Quality factors involving customer satisfaction, demonstrating that
meeting quality needs requires and active role by all the major sectors of an organization.
Operational and statistical techniques most often used to monitor, control, and
improve the quality of products or services.

Used value received, as perceived by the customer, as the primary
measure of quality in the development of cohesive enterprise-wide quality management
systems. A systemic approach to establishing the correct things to do and a
measurement -based process for implementation.

QAS 494 Independent Study (1-3).

Prerequisites:
Consent of instructor.

Independent study of a particular problem under the direction of a
member of the Quality Assurance Department. Repeatable course.

QAS 495 Selected Topics in Quality Assurance
(1-4).

Prerequisites:
Consent of instructor.

An intensive study of an issue, concept, or theory in Quality
Assurance that is of special interest to both the faculty member and the
students. Repeatable course. Three hours of lecture per week.

QAS 496 Internship in Quality Assurance (3).

Prerequisites:
Completion of all 300 level courses in the major.

Assignment in an off-campus internship with a cooperating
organization, to be selected in consultation with the program coordinator.
Emphasis on the role of professionalism and ethics in the life of the quality
professional.

QAS 498 Directed Research in Quality Assurance
(3).

Prerequisites:
Completion of all 300 level courses in the major.

Directed research on one or more topics to be selected in consultation
with the program coordinator. Emphasis on the role of professionalism and
ethics in the life of the Quality professional.

QAS 499 Senior Project (3).

Prerequisites:
QAS 496 or QAS 498.

A capstone project focusing on the role of
leadership in relation to professionalism and ethical standards in the field of
Quality Assurance.

Graduate

Graduate standing
and consent of the graduate program coordinator is prerequisite to enrollment
in graduate (500 level) courses.

QAS 510 Advanced Probability and Statistics
(3).

Prerequisites:
undergraduate calculus, Probability and statistics.

A study of measures of central tendency and dispersion, important
discrete and continuous probability distributions, sampling theory, hypothesis
testing and estimation. Linear regression and correlation will also be covered.
The uses of statistics in testing, inspection, and production will be identified.

QAS 511 Quality Function Management and TQM
(3).

A study of the functions and responsibilities of the quality
organization. TQM concepts, quality functions deployment, and the tools for
continuous improvement are analyzed for sequence of use and development.

QAS 512 Reliability (3).

Prerequisite: QAS
510.

Overview of reliability engineering. Use of mathematical models of
predictions, confidence assessment, and systems reliability. Emphasis on
practical applications for product or system design.

QAS 513 Statistical Quality Control and
Sampling (3).

Prerequisite: QAS
510.

The application of advanced statistical methodologies to the analysis
and solution of quality and management problems, including probability theory,
control charts, sampling, regression analysis and the design of experiments.
Focus on statistical process control and related quality technologies.

QAS 514 Advanced Experimental Design (3).

Prerequisite: QAS
510.

Analysis of statistical experimental design strategies. Planning of
experiments for the best strategy and objectives.

QAS 515 Human Factors in Quality Assurance (3).

A comprehensive survey of human factors engineering theory, research
and applications which are of particular relevance to quality assurance. A systems
framework will be utilized, emphasizing feedback and interrelations among
system components, including the human operator. Emphasis will be placed on
operator constraints in the design of work processes, workplaces and
instrumentation.

QAS 516 Measurement and Testing Techniques (3).

Prerequisite: QAS
510 or consent of instructor.

In-depth discussion of equipment, principles and techniques of
measurement assurance.

QAS 518 Quality Project Management and
Productivity (3).

An in-depth examination of current theory and techniques in QA project
management. Topics include description
of project management techniques as well as procedures fore evaluating their
overall effectiveness and contribution to production and service quality.

QAS 521 Process Control and Capability (3).

Prerequisites:
QAS 513 and QAS 514.

Detailed study of procedures and methods for performing machine and
process capability studies, trouble shooting production and test problems, and
maintaining continuous production and process evaluation in manufacturing
operations.

A study of the
theory and applications of reliability concepts as they relate to software
design and implementation.

QAS 525 ISO 9000 and the Audit Function (3).

Prerequisite: QAS 511 is recommended.

A study of the ISO 9000 series of quality system standards with
emphasis on manufacturing and service industry applications. The studies
address the standards interpretation, documentation and implementation
including preparation for and creation of internal and external audits.

QAS 526 Supplier Quality Assurance (3).

Prerequisite: QAS 511.

Encompasses a study of the fundamental quality requirements attendant
to the successful procurement and delivery of end item products or services. It
includes the basic supplier issues of specifications, site inspection, selection,
rating, certification, and related quality audits.

QAS 527 Quality Measurement (3).

Prerequisite: QAS 511.

Study of Quality Metrics and their application throughout the life
cycle of a product or service in a business entity. The study includes Quality
Standards, Customer Satisfaction, Quality Tools,
Continuous Improvement, Cost of Quality, Supplier and System auditing.

QAS 530 Statistical Quality Control (SQC) for
Service Professionals (3).

Techniques for applying Statistical Quality Control (SQC) in
controlling processes and delivering customer services. Examines methods for
establishing and maintaining
SPC,
QC auditing and sampling and
continuous improvement in various service industries.

QAS 531 Customer Satisfaction and Quality
Assurance (3).

Prerequisite: QAS
530.

In-depth study of current methods for obtaining customer satisfaction.
Examines techniques of determining customer needs and development of customer
service strategy Quality Control criteria.

QAS 532 Quality Assurance of the Service
Delivery Process (3).

Prerequisite: QAS
531.

Analyze processes
used to deliver service and methods used to assure satisfaction. Examines the
relationship of Strategic Quality Planning, the Delivery process, and the usage
of TQC and Quality Assurance to achieve strategic goals.

QAS 534 Change Management (3).

Prerequisite: QAS
511 recommended.

In depth analysis of current theory, empirical research and best
practices related to effective implementation of Quality improvement
methodologies that result in desired organitional
change, both cultural and operational.

QAS 535 Lean Manufacturing (3).

Prerequisite: QAS
511 recommended.

In depth study of the theory and practices of lean production. Covers waste minimization, interrelationships
among various components of a system, theories of leadership and management,
and process variability reduction.

In depth study of the application of the six sigma process; covers content
of the methodology areas of Define, Measure, Analyze, Improve and Control
(DMAIC) including team concepts, project management, advanced statistical
process control and techniques, and measurement systems analysis.

In depth study of
the theory and application of the quality management process, Quality Function
Deployment, for designing customer requirements into products and
services. Course will evaluate the tools
of QFD and study their application in analysis of customer requirements.

QAS 538 Evaluation and Outcome Analysis for
Healthcare Delivery (3).

Prerequisites:
QAS 511 recommended.

Examines operational and statistical techniques used to monitor,
control, and improve the quality of services provided by healthcare. Considers the tools of Quality and their
direct application to practical situations and healthcare processes.

This course is designed to provide a practical interpretation of the
food and drug laws and interpretations for professionals who are providing
products or services in industries regulated by the Federal Food & Drug
Administration.

Risk Management as applied to FDA-regulated and other industries
(product and process-related); emphasizes application of risk management tools,
plan and program from inception of product and process including manufacturing
process and field experience of the product, process or service.

QAS 594 Independent Study (1-4).

Prerequisites:
Instructor and program Coordinator approval; QAS 510, QAS 511 and a minimum of
five QAS courses recommended.

Independent research or special project to be conducted in
consultation with an instructor.

A course of study
designed cooperatively by student and instructor, and approved by the Program
coordinator, in which students apply quality assurance theory and principles to
a particular occupational setting relevant to their professional interests and
aspirations. Examples include the
following: food manufacturing and
processing, chemical and pharaceutical products,
aerospace industries, consumer-commercial products, service industries, and
software industries. Additional topics
can be developed to meet student needs.

QAS 598 Directed Research (3).

Prerequisites:
Completion of 18 units toward degree and GWAR.

Directed reading and research, designed cooperatively by student and
instructor and approved by the program coordinator, emphasizing application of
Quality Assurance theory and principles to a particular occupational setting.

QAS 599 Project (3).

Prerequisites:
Completion of all other coursework in the degree program.

The goal of all students enrolled in this culminating experience
course is to complete a project under the guidance of an assigned instructor.
It is the culminating learning experience of the program, and includes a
significant written report. To meet the standards established by the faculty,
the project must demonstrate a rigorous scientific approach to the quality
profession.

QAS 600 Graduate Continuation Course (0).

Graduate students
who have completed their coursework but not their thesis, project, or
comprehensive examination, or who may have other requirements remaining for
completion of their degree, may maintain continuous attendance by enrolling in
this course. Signature of graduate program director required.