You are here

Accessible information standard (AIS)

The Accessible Information Standard (AIS) is a new national standard that all organisations providing NHS or adult social care are required to implement.

The AIS ensures that patients, carers and parents of patients, and visitors who have a disability or sensory loss receive information they can access and understand. We strive to ensure that information is given in the appropriate format and all patient information is produced according to the accessible standards set by the UK Association for Accessible Formats. This includes:

large font patient letters and patient information leaflets

verbal and visual communication support

patient information and patient letters in braille

email and text reminders

personalised communication for people with a learning disability

communication support using the ‘This is me’ leaflet for people who have dementia

hearing loops at all Moorfields sites.

If you have a specific communication need, please call the service under which you are being treated (for example glaucoma, medical retina etc.). You can find contact details on your appointment letter or on our services pages.

Accessible Information Standard patient panel

An Accessible Information Standard patient panel works alongside our AIS project group to offer advice and ideas from a patient and carer perspective. If you would like to learn more about its work or become involved please contact our patient advice and liaison service on 020 7566 2324 or 020 7566 2325.

Further information about the Accessible Information Standard is available on the NHS England website.

Further projects

We have also undertaken a range of other projects in support of the new Standard. We have: