Operational Supervisor [HUM-SUP]

The skills required to supervise an operations room are very different from those needed to provide air traffic services. This course is designed to facilitate the transition of ATS staff into supervisory roles.The course enables supervisors to follow a systematic process that gives appropriate consideration to all aspects of their role and links their performance to the internal and external environments. The course uses facilitation and teaching techniques to develop participants’ knowledge on subjects such as communication, motivation, leadership, stress, safety management, conflict management and managing change. An interactive learning environment combines theory and practice, enabling the participants to share experiences and learn from each other. Role plays, videos and group exercises are used to enable participants to reflect on their own attitudes in the operational context.

Prerequisites

A high level of conversational English language proficiency is an absolute prerequisite.

Objectives

After completing the course, participants will be better equipped to take on the role of operational supervisor with the knowledge, skills and confidence they need to enhance their performance.

Audience

This course is designed for operational ATS staff newly appointed to supervisory roles.
It may also be of interest to ATS staff with several years' experience in operational supervisory roles who wish to broaden their knowledge of issues affecting their work.

No fee applies for course participants from Member States’ competent authorities and certified organisations. The training cost is sponsored by the EUROCONTROL Work Programme.
The price per course participant from other organisations or individuals is 1600 EUR.