Our Story

Founded in 1985, CREDO gives you the power to make positive social change every day. Whenever you use a CREDO product or service, you generate critical donations for progressive causes you believe in (at no extra cost to you) and fund vital activism work. Learn more about CREDO, our CREDO Action activism and the nonprofits we fund.

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MEMBERS

You’re a difference-maker

You make change in the world when you use a CREDO product. So we want to help you use them the best you can. Have a question? We’re here.

If you’re a progressive, CREDO Mobile is a simple choice for good. We fight for progressive causes through our network of more than 4 million activists at CREDO Action. And we fight for them by donating millions of dollars to progressive nonprofits like Planned Parenthood, Rainforest Action Network, Human Rights Watch and the ACLU. In fact, we’ve raised over $81 million for groups like these since 1985. Want to learn more about our activism and history? Please read our mission.

What does “no contract for 30 days” mean?

New members on a two-year service contract get 30 days to explore their new service with CREDO Mobile before the early termination fee goes into effect. All service charges and late/damaged equipment fees will apply during the first 30 days.

How does the contract buyout credit work?

We’ll help cover the costs of any early termination fee you pay your current phone company with a credit to your CREDO account of up to $350 per line switched to CREDO, for up to five lines. After you join, we’ll send you a contract buyout form. You’ll need to pay the early termination fee at your old phone company. Then simply send our form back with proof of your early termination fee and we’ll credit your CREDO account.

Can I keep my current phone number? When will it switch to my new phone?

Yes. Simply provide us with a few details about your current service during checkout, right before you confirm your order. When you get your new phone, activate it online—it's easy! We'll then transfer your number and cancel your current service. (Don't cancel your service yourself or you'll lose your phone number!)

You can exchange your CREDO Mobile device for another device within 30 days of your order date. You’ll be charged a $36 restocking fee for each device you exchange. If the new CREDO device has a higher value, you'll be charged the cost of the new device. If you’re a new customer on a two-year service contract, an exchange doesn’t extend your 30-day no-contract period.

How much are your plans? What’s included?

CREDO offers Shared Data Plans. Under these plans, all devices on an account share a single pool of data. Each device also gets unlimited talk and text, plus a personal Wi-Fi hotspot (for hotspot-capable devices). Additional monthly access fees apply per line. See plan details for costs.

Connect with us

Our Story

Founded in 1985, CREDO gives you the power to make positive social change every day. Whenever you use a CREDO product or service, you generate critical donations for progressive causes you believe in (at no extra cost to you) and fund vital activism work. Learn more about CREDO, our CREDO Action activism and the nonprofits we fund.

We’re here for you

If you’re a progressive, CREDO Mobile is a simple choice for good. We fight for progressive causes through our network of more than 4 million activists at CREDO Action. And we fight for them by donating millions of dollars to progressive nonprofits like Planned Parenthood, Rainforest Action Network, Human Rights Watch and the ACLU. In fact, we’ve raised over $81 million for groups like these since 1985. Want to learn more about our activism and history? Please read our mission.

What does “no contract for 30 days” mean?

New members on a two-year service contract get 30 days to explore their new service with CREDO Mobile before the early termination fee goes into effect. All service charges and late/damaged equipment fees will apply during the first 30 days.

How does the contract buyout credit work?

We’ll help cover the costs of any early termination fee you pay your current phone company with a credit to your CREDO account of up to $350 per line switched to CREDO, for up to five lines. After you join, we’ll send you a contract buyout form. You’ll need to pay the early termination fee at your old phone company. Then simply send our form back with proof of your early termination fee and we’ll credit your CREDO account.

Can I keep my current phone number? When will it switch to my new phone?

Yes. Simply provide us with a few details about your current service during checkout, right before you confirm your order. When you get your new phone, activate it online—it's easy! We'll then transfer your number and cancel your current service. (Don't cancel your service yourself or you'll lose your phone number!)

You can exchange your CREDO Mobile device for another device within 30 days of your order date. You’ll be charged a $36 restocking fee for each device you exchange. If the new CREDO device has a higher value, you'll be charged the cost of the new device. If you’re a new customer on a two-year service contract, an exchange doesn’t extend your 30-day no-contract period.

How much are your plans? What’s included?

CREDO offers Shared Data Plans. Under these plans, all devices on an account share a single pool of data. Each device also gets unlimited talk and text, plus a personal Wi-Fi hotspot (for hotspot-capable devices). Additional monthly access fees apply per line. See plan details for costs.

Entertainment, content and apps

You can purchase apps, games, business apps, music and more for your BlackBerry through a variety of providers online. These services generally require payment via credit card or PayPal. Be cautious when purchasing from vendors you are not familiar with, to ensure the quality of the content and provider. Non-reputable companies may try to enroll you in a subscription service without making it clear. Subscription services are a fine way to purchase content as long as you are aware you're signing up for the subscription and you are clear on how to cancel it.

MMS (sending pictures and videos)

When you are ready to take a picture, click the trackball to capture the image.

Press the BlackBerry icon (next to the green Send key) to display Camera options such as "Send/Share" and "Set As".

Select "Send/Share".

Select "MMS".

A list of all your existing contacts appears, select a recipient or add a new one by selecting "New Contact".

Press the Menu button and select "Send".

Note: There are other great ways to share your pictures such as e-mailing, uploading them to Flickr, using BlackBerry Messenger or sending them to Facebook. Please refer to "Using the Camera" in your BlackBerry 101 Tutorial for more details.

Facebook for BlackBerry smartphones are designed to allow BlackBerry smartphone users to create a link between a Facebook friend and that friend's existing contact information. Once the friend is linked, the BlackBerry smartphone user can highlight the contact in the Contacts application, display the menu and select Facebook. The following options are available:

Send Messages

Write on Wall

Poke

To link a Facebook friend's profile to his/her name in your address book:

In the Facebook for BlackBerry smartphones app, click the Friends icon.

Click on the friend's name, or click the Menu key.

Click Connect to BlackBerry Contact.

Click Select Contact.

In the Select Address list, click the contact that you want to add.

To remove the link between the Facebook friend and the contact, complete the following steps:

In the Facebook for BlackBerry smartphones app, click the Friends icon.

To order a replacement SIM card, call 800-411-0848. Please be sure to activate your new SIM card prior to traveling abroad. A CREDO Mobile customer service representative can help with the activation process: 800-411-0848.

Yes. The BlackBerry Tour smartphone from CREDO Mobile is SIM-unlocked and other pre-paid SIM cards that you may purchase abroad or purchased online specifically for travel abroad can be used with the Tour. Our customers are free to choose a different SIM card, though there are advantages/disadvantages of doing such. For example, you would not be able to get data to work (no e-mail or Web-browsing) but you may be able to save money (prepaid). Please note that SIM cards for use in the U.S. (such as with T-Mobile or AT&T) will not work with the BlackBerry Tour smartphone from CREDO Mobile.

For support while traveling abroad, please call our international help line at 571-730-5554 from a phone other than your BlackBerry smartphone, so that we can troubleshoot the issue. Or email us at [email protected]. Support is available Mon–Fri, 5:30 a.m.–7:30 p.m. PT and Sat–Sun, 7 a.m.–5 p.m. PT.

Please note: Our international help line should only be used when traveling abroad. When in the U.S., please use our general customer service number for your inquiries: 800-411-0848.

Remove battery from the BlackBerry Tour smartphone for at least 30 seconds. Replace battery and turn on device.

While the battery is out this is a good time to make sure that the SIM card was inserted correctly. The SIM cards metal contacts should be facing down and the cutoff corner of the SIM card points toward the top-left corner of your device.

Replace battery so that the metal contacts on the battery align with the metal contacts on your device and turn on the device.

Make sure that the phone is not in Emergency mode.

Make sure that the phone is in a mode that's Global/GSM/1XEV-compatible with the local cellular network technology. To do this, go to Manage Connections. Select Mobile Network Options, then Network Technology. Select Global.

If Global mode is not working, try selecting GSM/UMTS or 1XEV, depending on which country you're in.

If you are having issues with data service in particular, try the following troubleshooting steps to re-provision data service: go to Manage Connections, select Mobile Network Options. Hit the BlackBerry button and select Update Profile.