Inbound Customer Service

No matter which industry your business serves, from Healthcare to Retail, eCommerce, Dealer Service or Nonprofits – and everything in between – Ameridial is the partner you need to deliver results for your business. Our inbound call center services allow you to build those necessary touch points with your customers and deliver on your brand promises. Ameridial’s inbound services are designed to be an extension of your business, providing seamless customer service while freeing up valuable time for your team. We offer comprehensive outbound services as well!

Ameridial can extend your customer service hours and capacity in overflow situations or we can handle your entire customer service function for you, taking the load off of your team. Our expert call center agents set us apart, with quality often exceeding in-house call centers.

Customer Service

Every customer is a VIP at Ameridial. That’s the approach we employ to our customer care services. When a customer contacts us for support, our goal is to resolve their situation while leaving them with a feeling of being treated as a VIP; solidifying your brand image in the process. The experience stems from a combination of sympathy, empathy, patience, courtesy, active listening, professionalism and treating every customer as if they’re your most important customer. We work closely with you to establish boundaries of empowerment for our representatives, and management personnel, to resolve customer’s issues successfully on the very first call. Ameridial’s customer service representatives regularly score exceptionally well in post-service surveys and tenured front-line and management staff are keenly focused on maintaining this standard of excellence.

Sales

Dedication to Your Sales Goals. Team up with Ameridial’s sales specialists to grow your customer base. We’ll significantly affect the ROI you recognize resulting from calls prompted by your television, radio, mail and digital marketing efforts. Operating as a virtual sales team, we will devote a team of expertly trained sales professionals, including Sales Managers and Project Managers, to serve as an extension of your internal team. Our sales experts will utilize your dialogue plan with your key selling points, or we’ll develop one with you. And, we customize the pricing and offer by DID number to coincide with your specific ad. Our focus is squarely placed on maximizing sales conversions and order size, while minimizing cancels and returns, through effective representation of your products and offers.

Direct Response

We are ready to take the calls. Direct response marketing is meant to elicit a response from your audience. We are here to support you, and will work around your media schedule to provide staffing when call spikes are anticipated. Ameridial’s direct response team has proven success at front-end conversions, up-selling, cross-selling and back-end results. They know how to work with inbound inquiries and garner sales for your product. We understand how important is is to immediately capitalize on the momentum of an inbound call. In training we emphasize good selling practices and techniques. Once they have started working with customers, we continually coach and develop our agents to ensure they are poised for success. Additionally, our flexible staffing model means we’re here when you need us. We have coverage at any hour, any day or time.

Order Processing

Sales Specialists! That’s who we have to offer at Ameridial. Order Processing at Ameridial is so much more than mere order placement! Ameridial has expertly profiled, trained and nurtured our sales specialists to maximize the order value with every customer interaction. We draw sales techniques from industry leaders and roll-up best sales practices into our Ameridial training curriculum. We work closely with you to transfer your knowledge base to our team and consistently ask for the order on every call. Additionally, we professionally present current offers on every order (up and cross-selling in the process), staying focused on maximizing the average order size. Ameridial fully understands our role in effecting your realized lifetime value with each prospective customer we service. Our sales experts are trained to appreciate how the service experience they extend will effect not just if they’ll order from you again but also their perspective of your brand. Partner with Ameridial, allow us to provide a VIP level experience for your customers and recognize conversion rates and order values like you’ve never experienced before!

Technical Support

Tier 1 Support and Troubleshooting. Your business needs to be able to service the technical support needs of your customers. Our specialists have the technical knowledge, skills, and experience to properly service such needs. From the simple need of a password reset to a complicated trouble-shooting process, Ameridial understands the importance of expert support. We train our agents to actively listen and resolve customer concerns quickly, whether they need assistance in trouble-shooting, (re)setting passwords, activating or funding membership cards or anything else. We proudly become experts on your systems and products, allowing us to provide seamless support for technical issues. This saves your business both time and money while allowing your team to focus on their core competencies. We can also help with issue resolution tracking and ticketing and operate within your resident ticketing system or customize one for you. Our customized solutions are designed with your specific technical support needs in mind.

Lead Qualification

Keep your sales team selling! An enterprise inbound call center is perfect for your needs! Ameridial can dramatically improve the productivity of your sales team when they call pre-qualified sales leads. We start by identifying the correct decision maker at the prospect company. We educate the prospects on the benefits of doing business with your company. We pre-qualify their need for your product or service and the timing of their purchase. We can complete the follow-up as needed, or relay the data to your team. Capture your sales more easily!

Appointment Setting

Make appointments with prospects faster and easier than before! Often going hand in hand with our Lead Qualification support, appointment setting services are vital to many industry types. Don’t lose any more prospects because you missed a call. Avoid phone tag with our friendly customer service representatives fully ready, willing, and able to help your customers. We will set the tone for their transaction by offering excellent customer service. We understand it’s important every part of a transaction goes smoothly, and sets the right expectation for the services they are to receive. Our versatile team can handle incoming calls with ease, quickly scheduling prospects for your sales team. Also an outbound service, the possibilities and potential are endless!

Healthcare Products

Meet the medical needs of your consumers. While we specialize in Healthcare customer serviceand support, we also work with durable medical equipment companies. We are able to give your callers full customer service support, order assistance, and sales. At Ameridial, we combine all the proper customer service techniques with up-selling or cross-selling as applicable. We will help your customers find the items they need to enhance their health and well-being!

…and More!

Looking for more? We offer comprehensive Outbound Services as well. Multi-channel support is also available if you are interested email, chat, or other technology. If you have a service or support need but don’t see it listed, please Contact Us. In over thirty years of being in business, we have learned business needs constantly change, and we offer flexible outsourced call center solutions.

We pride ourselves on offering affordable, scalable, and reliable customer service. Contact us today to discuss how we can support your enterprise inbound call center needs!