Weekly BPO News: April 4-7, 2017

Weekly BPO News: April 4-7, 2017

UK Firms Committed to Expand in the Philippines

Apr 4 – British Ambassador to the Philippines Asif Ahmad said UK companies are committed to expand businesses in the country. A proof of that commitment is that the Philippines will be the first ASEAN nation that UK Secretary of State for International Trade Liam Fox will visit following the UK’s activation of Brexit. Ahmad cited that British companies have investments in the country’s palm oil, services, business process outsourcing and retail sectors.

Moreover, briefing documents during the recent Mindanao Trade and Investment Forum organized by the British Chamber of Commerce Philippines specified that areas of interest are agribusiness, infrastructure, information and communication technology, renewable energy and property development.

Zinnov Projects 60% Growth in IT, BPO Automation by 2020

Apr 4 -Research and consulting firm Zinnov has said that robotic process automation is forecasted to grow at a rate of about 60% or USD6.5bn by 2020. The growth will be propelled by IT and BPO service providers’ push for greater use of automation in their projects. Enterprises currently spend over USD1.5bn to incorporate automation into their projects.

Praveen Bhadada, partner-in-charge of digital transformation at Zinnov explained that robotic process automation in the past was driven by the push from service providers, but now enterprises are increasingly asking service providers for it.

BPOs Driver of Domestic Tourism – Tourism Secretary

Apr 5 – Tourism Secretary Wanda Corazon Teo said a significant number of millennials working in the business process outsourcing (BPO) industry has become a driver for domestic tourism. She said traveling is now more accessible for BPO workers, given the steady infrastructure buildup in the country due to the impact of strong private-public partnerships.

In the first three months of President Rodrigo Duterte’s administration, PPP projects amounted to P223.5bn compared with only P43.4bn in all of the first three years of the previous administration. Teo said that the BPOs are becoming a catalyst of domestic tourism because of their digital access and critical mass. BPO is among the country’s top dollar-generating industries aside from export and tourism.

LGUs Red Tape Delays Cell Site Construction in the Philippines

Apr 6 – The Department of Information and Communication Technology Secretary Rodolfo Salalima is seeking to cut the red tape in the construction of new cell sites, saying slow bureaucracy delays the further upgrade of the country’s telecommunications facilities.
Salalima disclosed that some localgovernment units (LGU) takes about eight months to release permits, despite President Rodrigo Duterte’s order to process permits within seven days. He pointed out that fast processing of the permits will definitely improve the internet connectivity in the country and help promote rural impact sourcing as well as provide outsourcing opportunities in the countryside.

LGUs, IT-BPM Industry Partnership to Drive Inclusive Growth

Apr 7 -The collaboration of Local Government units (LGUs) and the Information Technology and Business Process Management (IT-BPM ) industries will drive inclusive growth, said Department of Information and Communication Technology (DICT) Secretary Rodolfo Salalima, as the IT-BPM sector is poised to expand operations in the next six years.
DICT has started out-of-school youth training in rural areas together with LGUs and members of the National ICT conference to prepare more youth in these areas for employment opportunities. The IT & Business Process Association Philippines (IBPAP) also expressed support for the endeavor), in a press statement, as the association seeks to move the IT industry outside of Metro Manila.

Keep yourself updated with the latest updates on outsourcing in the SME industry.

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