ETA and Shipping Time
Delivery time is based on: 1)Design and Preparation time 2)Time required to process the order and 3)Time used by carrier to deliver the package. We normally ship via United States Postal Service.
Should a package be refused or returned to us unopened, the customer shall be charged shipping cost to re-ship the order.

Backorders and Substitutions
We strive for a high level of stock inventory, but occasionally we may be out of an item. Customer will be reimbursed for discontinued items within 2 to 4 weeks.

Missing Items
Items missing from a shipment must be reported to us via e-mail or telephone within 10 business days.

Freight Damage
Every effort has been made to ensure that your order will arrive safely after it leaves us. Please check your shipment thoroughly upon receipt for any damage. Any visual carton damage or breakage observed must be noted on the delivery receipt as Damaged Package(s) before signing. Make all claims directly with the carrier. For freight truck deliveries, ask the driver for an exception number prior to his departure. We will make sure all damaged articles are replaced in an expedient manner.

The Law
Laws regarding the sale of certain items in this catalog may vary from state to state. It is solely the responsibility of the purchaser to be aware of and to conform to your local and state laws. The person placing an order from this catalog warrants that he or she is a legal adult and is under no legal disabilities which would prohibit such a person from ordering, owning, or possessing these items under state, federal or local laws.

Catalog/Website Errors
We do our best to make sure that the photos, descriptive copy, and prices are correct, but…sometimes, despite our best efforts, we goof. In the event that does happen, we reserve the right to charge the correct price, ship the correct item, or correct the mistake. We will immediately notify you if any such correction is necessary…and we'll honestly and sincerely say We're Sorry.