Account Manager - Pharma, Clinical & Regulatory Operations

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Job Description

The Account Manager will be accountable for delivery of contracted commitments within budget and accuracy of all project information including, forecasts, costing and timelines for projects associated with the assigned portfolio of accounts.

Key Responsibilities:

+ Serve as the single point of contact between Operations teams, Accenture Account Teams, and client leadership across a portfolio of accounts (typically 3-20 depending on complexity and scale of the client relationship

+ Serve as the escalation point for all project risks and issues identified by the Project Manager and/or LOB team members to the Account Manager

+ Accountable for delivery of contracted commitments within budget and accuracy of all project information including, forecasts, costing and timelines for projects associated with the assigned portfolio of accounts.

+ For some projects, act as the primary point of contact for project execution, coordinating internal efforts to meet expected timelines, quality, and budget, and aligning expectations with clients for contracted deliverables

+ For most projects, manage junior team members in planning and execution of assigned project(s).

+ Accountable for delivery of contracted commitments within budget and accuracy of all project information including forecast, costing, timelines and ensuring all projects that are being managed meet financial ODE and < 5% EACs per account

+ Identify trends and issues across projects to improve success of ARDS Operations

+ Supporting the planning and coordination to ensure adequate delivery to support all deliverables with managers/leads and LOB Directors and enforce budgets for designated projects

+ Supporting the development and solutioning of the change orders in a timely fashion and work with clients as appropriate to execute change orders for new scope

+ Support client relationship development, account planning and growth, including identification of new opportunities, tailoring business development activities to the specific client environment, and achieving targeted sales and revenue

+ Support the Sales Team by working collaboratively with the Business Development Leads on client account and growth plans

+ Accountable for updated financial management tools i.e. FMT or other tools weekly by agreed upon deadlines and raising and issues early to Operations Leadershi

+ Maintain a strong working knowledge of Standard Operating Procedures, Good Clinical Practices, and Regulatory guidance applicable to project scope

+ Manage team meetings and community building activities for PMs and other deployed resources working with the assigned portfolio of accounts

+ Support development and delivery of training to build Account and Project Management capabilities among deployed resources, identifying areas where additional training is needed and escalating this to the Account Management Lead

+ Support other capability building activities, as needed, including design of new templates, documentation of best practices, conduct of lessons learned meetings, and other sanctioned activities to improve operational excellence, identifying areas where enhancements and process improvements are needed

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