Training Competencies

The CHART training competencies are the professional skills necessary for helping trainers to grow and provide greater value to their respective organizations.

This program defines the competencies necessary for success across a variety of roles in hospitality training—executive, manager, instructional designer and trainer.

All 12 competency workshops are listed below.

Four Capstone Courses
Open to those who have completed all three of the workshops within a role, these in-depth, interactive capstone courses further hone participants’ skills in a group setting where you practice and get feedback from your peers.

CHART Training Competency Workshops

Choose your role below to view available workshops, or download a flyer containing program details.

Choose your role:

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Trainer

Instructional Designer

Manager

Executive

Presentation Effectiveness Workshop

What behaviors will enhance your ability to prepare and make a quality presentation?

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Presentation Effectiveness Workshop

Are your presentations driving the desired results? If not, this workshop will teach you the behaviors that will enhance your ability to prepare and make a quality presentation that will more effectively drive your company's sales and build profits.

Participant Management Workshop

What is a sure sign your training session needs modifications?

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Participant Management Workshop

If your participants fall asleep, it's a sure sign your training session needs modifications! Because time is too important to waste on ineffective training; this session will help improve your skills to more effectively manage and facilitate objective-based training sessions.

Learn how to:

Be aware of different adult learning styles and adapt class to the individual participant's needs

Use presentation tools proficiently in order to avoid disruption in the learning experience

Engage and motivate your attendees

This workshop is offered at CHART conferences.

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On-the-Job Training Workshop

How do you deliver consistent training in the chaotic on-the-job hospitality enironment?

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On-the-Job Training Workshop

The vast majority of hospitality training does not take place in a classroom setting or online, and it’s not delivered by a senior training or HR executive. Most training occurs every minute of every day as supervisors, crew trainers, and experienced employees teach company standards and needed skills to new staff members in our hotels and restaurants. But how is this task accomplished consistently and successfully in the sometimes chaotic work environments of hospitality organizations where business demands can be unpredictable and training time, space, and budgets can be limited?

Topics that this workshop will cover include:

Characteristics of an effective field trainer who can overcome the obstacles of in-the-job training

Basic principles of adult learning and how they relate to field-based education

Training tools used in hotels and restaurants, both traditional and emerging

Efficiently preparing new hires to become productive team members

OJT for new product rollouts and new store openings

.

This workshop is offered at CHART conferences.

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Instructional Design Fundamentals Workshop

What is instructional design and how can you use it to improve learning?

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Instructional Design Fundamentals Workshop

The most successful training programs are developed using a roadmap that evaluates learning needs from a big picture perspective and zeros in on specific learning objectives before the first word of content is ever written. This workshop will help you get started.

Conduct a needs analysis to diagnose the source and scope of learning problems

Make appropriate training recommendations based on needs analysis results

Write targeted instructional objectives that will form the foundation for training content

(This workshop was previously called Program Design)

This workshop is offered at CHART conferences.

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Effective Learning Design Workshop

What are the best methods for shaping raw information into relevant training programs?

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Effective Learning Design Workshop

Trainers and instructional designers have to not only understand sometimes complex issues, but also how to clearly explain it to others using the best tools. Shaping raw information into easily digestible, relevant training programs that succeed in transferring learning to the job is a tricky feat. This information-packed workshop will help you do just that.

This session covers the nuts and bolts of training program design, including:

Adult learning principles and how to apply them to curriculum

Framework for content design and making training “stick”

Practical design tips for a variety of training methods

Learning trends and technologies

Technical writing and proofreading

Page/screen layout guidelines

(The workshop was previously called Technical Knowledge)

This workshop is offered at CHART conferences.

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Training Evaluation Workshop

How do you evaluate programs to ensure they are meeting objectives?

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Training Evaluation Workshop

Training programs need to constantly adapt to changes in the operational environment and respond to feedback and goals set by executive management. Programs need to be evaluated to ensure they are meeting objectives and in compliance.

This session will give you the tools to:

Conduct a pilot test of your training program and adjust based on feedback

Demonstrate the ROI value of a program in clear financial and business terms

Monitor training to ensure consistent delivery of programs

Formally conduct evaluations of programs to ensure their effectiveness

Interpret and act on evaluation results

(This workshop was previously called Process Improvement)

This workshop is offered at CHART conferences.

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Operational Knowledge Workshop

How does your team fit into the company’s overall organizational structure and strategy?

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Operational Knowledge Workshop

Successful managers need to understand how their team relates to others and fits into the company’s overall organizational structure and strategy. Operational excellence can be achieved if the team of operators and trainers work together for a common purpose.

After this session, you will learn the importance of:

Possessing a clear understanding of the organization’s structure

Reviewing organizational design to id entify adjustments that may lead to greater effectiveness

Frequently review training curriculum to ensure that the right programs are being delivered to address company's changing needs

This workshop is offered at CHART conferences.

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Coaching & Development Workshop

What are the most effective methods for helping your staff develop, grow and improve?

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Coaching & Development Workshop

A successful training manager must constantly evaluate and give feedback to their staff as well as set goals and provide opportunities for them to develop, grow and improve.

After this session attendees will:

Demonstrate an awareness of staff member’s strengths and challenges

Consistently improves skill set of instructional design team and trainers by offering constructive feedback

Place a high value on the ongoing development of staff

Delegate challenging projects and tasks to appropriate team members;

Lead team through strategic planning process to identify specific goals and objectives for their areas

Provide opportunity for team members to develop by encouraging attendance and conferences, supporting additional formal education or cross-training experiences

Attendees will walk away with greater confidence, ownership and the ability to achieve peak performance.

This workshop is offered at CHART conferences.

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Communication & Influence Workshop

What are the most important aspects of communication and influence at the executive level?

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Communication & Influence Workshop

Communication and Influence at the executive level includes providing leadership and preparation through words, actions, expectations and culture.

Participants in this session will:

Learn four key elements of the Communication and Influence Competency, and supporting behaviors for each

Evaluate application of these elements through case study evaluation, including successes, opportunities and outcomes

Self-assess for personal development opportunities in competency elements and behaviors

Understand and apply basic negotiation techniques

Broaden ability to link business needs and risks with the organization's and department's mission, vision and values

* Advance preparation required

This workshop is offered at CHART conferences.

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Business Acumen Workshop

How can you become a valuable partner in your company's business strategy?

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Business Acumen Workshop

Hone your ability to make profitable business decisions and secure executive buy-in for your programs. This high-level session will help you become a valuable partner in your company's business strategy.

provide tools so you can synthesize large amounts of data and bring clarity to the results of training's efforts

Soon, you will be sought after your expertise on the impact of training and development on company's success

This workshop is offered at CHART conferences.

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Training Competency Capstones

Four Capstone Courses Help Make Training Stick

Open to those who have completed all three of the workshops within a role, these in-depth, interactive capstone courses further hone participants’ skills in a group setting where you practice and get feedback from your peers.

Track Your Progress on the CHART LMS

Our user-friendly Learning Management System, designed by our partner DiscoverLink, allows you an easy way to track your progress through the
program and even print certificates of completion on demand.

Participants can simply visit chart.discoverlink.com and enter your email address for both the login and password to access your profile in the LMS.