Resist the backlash — knowledge management as important as ever

Earlier this year, the Ontario government released a strategic paper setting the parameters of a new knowledge management strategy for the public service.

The paper noted that while knowledge management (KM) has been much discussed in recent years, when it comes to KM — the use of technology to capture and share knowledge in a new economy that prizes knowledge above all else— there are few best practices and no definitive templates for success.

In fact, some KM experts say failures and disappointments in the pioneering attempts at organizational knowledge management have led to a backlash.