Summary:
One bad customer experience can cost you that customer for life, create a hostile relationship, or negatively impact internal employee relationships. Healthcare organizations are especially prone to these problems given the number of direct customer interactions every day.

Join BridgeFront and OnCourse Group for a free webinar that has identified six crucial behaviors for customer-facing employees. By identifying and hiring employees with these key behaviors, your organization can avoid the trauma of poor customer experiences, gain customer loyalty, and ultimately improve the bottom line.

About OnCourse Group:
OnCourse Group helps executives and business owners delivering exceptional business results by working through people and organizational issues to increase human capital ROI. We are a privately owned company founded in 2002 in Portland, Oregon. We work with clients across the employee life cycle to enhance the productivity and performance of individuals, teams, and organizations. Our solutions help clients screen-out unsuitable candidates, match employees with jobs that fit their inherent capabilities, and work with individuals and teams and boards to enhance performance and reduce conflict. We offer OD solutions focused on enabling organizations to select the right people and develop them to their full potential. Learn more at http://www.oncoursegroup.com.

About BridgeFront:
Effective, customizable and budget-friendly; BridgeFront helps healthcare, government and businesses provide the highest quality of staff education. You have the flexibility to take any online course as-is or modify it, and even build your own courses. For over ten years, BridgeFront has provided engaging online education on compliance, revenue cycle, patient communications, clinical, leadership and now ICD-10. Learn more at http://www.bridgefront.com