Contact Center

Toll-Free & Long Distance Specialists

Televergence is a telecommunications carrier with expertise in contact center technology and operations. They have a fully staffed, U.S. based Network Operating Center (NOC) and maintain an on-premise TDM to VoIP conversion program for legacy contact center platforms. Their Solutions Portfolio includes premium, all calls connect Inbound Toll-Free and Outbound Long Distance services for businesses with existing contact center technology, as well as those building a new contact center.

For businesses that want to initiate Inbound Toll-Free customer support or Outbound Long Distance for research or telemarketing, Televergence lets them evaluate the benefits of its services without making a long-term commitment. Customers can test a variety of solutions to better define system requirements.

For businesses that have contact center systems like Acculabs, Asterisk, Avaya, Brooktrout, Dialogic, Noble Systems, Nortel, Survox, and/or Voxco (to name a few), Televergence can add capacity without having to end-life systems. The Televergence contact center Inbound Toll-Free and Outbound Long Distance voice services can run alongside legacy systems.

A premium all calls connect service

Competitive, volume-based rates with no per port or trunk fees

Ability to add or delete ports within minutes to ensure your center has adequate capacity