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Highways Report it System

Date Added: 12/05/2016

From May 18th there will be a new improved online reporting system for highway issues. The new system will be quicker, more accurate and provide better feedback.

The new reporting system provides the following improvements:
• Easier to use - it’s much more interactive and lets you provide more details about the problem, upload pictures and provide a more precise location.
• You can see problems already reported – you don’t need to report something we already know about and you can see the latest update on the problem too.
• Resurfacing is included - you can see if a road has recently been resurfaced or if we are planning to resurface it soon.
• Enhanced feedback options – as long as you give us your email we will send you updates about the problem you have reported. You can register for updates on problems other people have reported.

Reporting online really is the best way to report a problem because the information is sent immediately to a Highway Engineer so the process of inspecting the problem and fixing it can start without any delay.

When the new reporting system is live we will also have a “how to” video on the website to show you how to use it.

The mobile app that some people currently use for reporting highways problems will no longer work. It is not compatible with the new system. However, the new online reporting system adapts automatically to work on mobiles and tablets so customers can use it when they are out and about too. We will email people who have used the app to let them know.