Frequently asked questions

What will I need to check-in at an airport kiosk?

To check in at an airport kiosk, you will need a major credit card or United MileagePlus frequent flyer card. Select driver's licenses or passports with machine-readable characters are also accepted. If you are unable to activate the kiosk, a United representative will be available to assist you.

Why do I need identification to check-in at an airport kiosk?

Very simply, this is our quickest method to identify you. An airport kiosk only reads the name encoded on your card for the purpose of locating your reservation. No additional charges will be made.

How can I change my itinerary at an airport kiosk?

Same day, same origin/destination flight changes may be confirmed on the day of departure at an airport kiosk, provided the fare rules permit the change and the cabin originally booked is available.

Could I check bags using an airport kiosk?

Yes. Airport kiosks at designated check-in counter locations offer the option to check baggage. After receiving your boarding pass(es), simply proceed with your baggage to the designated bag drop area in front of or adjacent to the kiosk, and a United representative will handle the rest. See our Checked Baggage page for details on checked baggage policies.

Can I use an airport kiosk when traveling internationally?

Yes. Kiosks can be used for travel from the U.S. to any international destination. In some cases, a United representative will need to check your international documentation (such as a passport or visa). Departures from most international destinations are also available by kiosk.

What types of itineraries cannot be handled at an airport kiosk?

Airport kiosks are capable of handling most itineraries. The most common exceptions include:

Itineraries that begin with a flight segment operated by another airline