You are here

Premium support at Applied Maths

Applied Maths has a very professional and experienced support team in its offices in Belgium and Texas, US, and offers free lifetime* support to all its customers. Free support includes email and web form based as well as phone support. The company handles over 5,000 support cases annually, and strives to answer basic support questions the same day or the next day in function of the time zone.

* Sunset Policy for Older Releases:
As a customer, you understand that support for aging products is not indefinite and that the new features, enhancements and bug fixes in upgraded releases will improve their efficiency, competitiveness and compatibility with the latest
versions of operating systems. Applied Maths will support the latest two major versions of its active software packages and all intermediate minor versions. To be eligible for free technical product support, customers must always mention their product serial number and be running a supported release of BioNumerics or GelCompar II. Customers who have older versions of the software are encouraged to contact us as soon as possible. While we do not support obsolete versions, we do not want any customer left behind, nor do we want them to be forced to upgrade under pressure when some incompatibility occurs.

Our customers say

BioNumerics has been indispensable in our lab. No other software allows us similar flexibility as a database and analysis tool.

Dijar Lutz-Carrillo, Geneticist

Texas Parks & Wildlife Department - A.E. Wood Laboratory

GelCompar has been my favorite fingerprint analysis platform for the past ten years now. GelCompar has remained a user-friendly workhorse software, generating visually appealing data analyses in support of many publications. Technical support from Applied Maths is always available to solve problems quickly and efficiently when they arise. I am very pleased with GelCompar and highly recommend it to others who analyze fingerprint data from microbial communities.

Dr. Josh D. Neufeld, Assistant Professor

Department of Biology, University of Waterloo, Canada

ALWAYS very good support via internet. Replies are very quick and can almost always figure out our issues.

Carri Fisher

Agriculture and Rural Development, Food Safety, Government of Alberta, Canada

Our laboratory has been a regular user of the BioNumerics software for 15 years. We continue to be satisfied with its user-friendliness and functionality. Regular software upgrades continue to improve on its ease of use and functionality. Technical support, when needed, has been effective and convenient.

Tim Monson, M.S., Advanced Microbiologist

PFGE Laboratory, Wisconsin State Laboratory of Hygiene

We use BioNumerics for analyzing and storing data for a variety of typing methods. It allows us to store different typing data in the same database and makes it possible to use data from several typing methods for analysis as well. If we run into problems the support staff at Applied Maths are very helpful and provide excellent support. If there are issues with a function/plugin they listen to what we say and try to improve it in the next version if possible. So all in all, we are very satisfied with BioNumerics.

Dr. Marit Sorum

Staphylococcus Laboratory, Statens Serum Institut, Denmark

At SASA we maintain around 1000 varieties of potato in a living collection. We are also responsible for testing new varieties and have a database containing around 1500 varieties from all across Europe. Without BioNumerics it would be extremely difficult for us to accurately maintain this collection.

Alex Reid, Head of Genotyping

Science and Advice for Scottish Agriculture (SASA), Edinburgh, UK

All the members of your staff are really great, they are willing, kind and with an excellent scientific level.

When we we began exploring use of BioNumerics for a new fingerprinting technique in the lab, both sales and support staff were extraordinarily helpful as they worked with us to develop tools to import our rather unique data into their software. I haven't experienced this level of support when working with other data analysis software companies.

Todd R. Sandrin, PhD, Associate Professor

Division of Mathematical and Natural Sciences, Arizona State University

The BioNumerics package is an indispensable tool for us to analyze nearly all of our experiments.

BioNumerics is so powerful, it has become an essential tool in our laboratory.

Jorge Fernandez, PhD

Laboratorio Biomedico, Instituto de Salud Publica de Chile

We are satisfied users of GelCompar II for analysis of epidemiological typing of clinically relevant bacteria and fungi.

Petr Hamal, M.D., PhD, Assoc. Professor

Department of Microbiology, Faculty of Medicine and Dentistry, Palacky University Olomouc, Czech Republic

BioNumerics is an invaluable tool that has fostered collaborations we otherwise wouldn't have been able to work on. For one study we have been able to look at trends of data over a 20 year period from a completely different perspective.

BioNumerics has been an excellent tool for the epidemiological analysis of bacterial pathogens isolated from humans and animals. We hope Applied Maths will continue to provide optimal and fast answers as has been the case so far.

BioNumerics is absolutely indispensable in our everyday work. It ensures complete data integration, systematization and traceability. It also provides a number of great tools and options for comprehensive data analysis and presentation.

Mikhail Edelstein, Head Lab. of Antimicrobial Resistance

Institute of Antimicrobial Chemotherapy, Russia

This user friendly software is a must for any laboratory working on molecular epidemiology.

Siva Kumar

Immunology, Tuberculosis Research Centre, Chennai, India

BioNumerics empowers the users with a complete tool for state of the art data analysis of a large variety of molecular biology techniques and a powerful database system. With the new scripting capabilities in Python it provides bioinformatic developers with an excellent platform to make their algorithms available for the user community.

João André Carriço, PhD

Instituto de Microbiologia, Faculdade de Medicina, Universidade de Lisboa, Portugal

We have information on molecular epidemiological studies in our Mexican regions for the last 5 years and BioNumerics has been a very helpful and valuable software tool.

Dr. Antonio Enciso

Unidad de Investigacion Medica de Zacatecas, IMSS, Mexico

BioNumerics has been a high integrated helpful tool that has accompanied me since the beginning of my scientific career. Being very flexible and modular, it can be customized with the personal use of scripts. Overall, I can say that it is an indispensable tool in our lab.

BioNumerics is a very impressive piece of software. It takes some effort to learn to use it, but it produces excellent results. It is clear that Applied Maths has taken and continues to take considerable care in the development of their software.

Dr. Michael Cooley, Research Geneticist

USDA-ARS

BioNumerics is the best software program available for analysis of our data.

Marleen Kock

Dept. of Medical Microbiology, Faculty of Health Sciences, University of Pretoria, South Africa

We have been using GelCompar II for all our fingerprint analysis. We are really impressed with the technical support at Applied Maths. E-mails are detailed and answer all our questions very well.

Drs. Isha Katyal

Department of Veterinary Microbiology, WCVM, University of Saskatchewan, Canada

Work group Marine ecology, IBER (Institute of Biodiversity and Ecosystem Research), Bulgarian Academy of Sciences

I cannot imagine being able to work with MLST without BioNumerics, although others do so. BioNumerics is one of the mainstays used by everybody in our group who is concerned with sequence diversity within species. However, efficient work with MLST data requires considerable additional scripting by informaticians.

Prof. Mark Achtman

University College Cork, Ireland

The flexibility and power of the software is unmatched by any comparable product. The world-class customer service (speed, helpfulness, and relevance of answers) is outstanding! The sales and support staff are remarkable in their ability to answer very specific technical questions.

Todd R. Sandrin, PhD, Associate Professor

Division of Mathematical and Natural Sciences, Arizona State University

BioNumerics is very powerful and easy to use. Everything is possible with the software because of the great support and custom made solutions of the Applied Maths team. We mainly use the system to analyze AFLP and SSR fingerprints. In the future next-gen sequence data will be analyzed as well. We can highly recommend BioNumerics to anyone.

Dr. Hedwich Teunissen

Naktuinbouw, The Netherlands

BioNumerics is a very useful bioinformatic software. It facilitates our research data analysis and interpretation in a meaningful way.

We have been using BioNumerics for the last several years and found it very useful for cluster analysis. The team at Ghent, Belgium and Austin, Texas is always very helpful in providing technical assistance. We are 100% satisfied with the product and support we receive.

Dr. Mueen Aslam

Agriculture and Agri-Food Canada

We have always received very rapid replies from Applied Maths to email requests for support.

Robert Ireland, PhD, Chief Clinical Laboratory Scientist

Rhode Island State Health Laboratory

I am a satisfied customer! It is me having the limitations, not the software!

Dr. Hein Sprong

National Institute of Public Health and Environment (RIVM), The Netherlands

BioNumerics is a powerful software tool that allows our lab to participate directly in the CDC PulseNet network of public health laboratories to determine whether foodborne pathogens isolated from food in our jurisdiction are causing outbreaks of disease.

Brian D. Sauders, PhD

New York State Dept. of Agriculture & Markets

BioNumerics has revolutionized data analysis in our lab. Through creating databases all our processed data can be quickly compared and illustrated in a variety of formats. BioNumerics is user friendly and has provided us with many solutions for both analysis and management of our data.

Katherine Duncan

Department of Biomedical Sciences, University of Prince Edward Island, Canada

The support of Applied Maths is really good.

Dr. Michel M. Dione, Post-doctoral Scientist

Vaccinology Team, Medical Research Council, The Gambia (West Africa)

We started using this program when it was still GelCompar I for RFLP analysis, over GelCompar II and now BioNumerics, version 6.5 for sequence analysis, binary and character analysis, tree building etc. We find the program easy to use and highly efficient.