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An important part of our CyberSAINTTM security platform is our FREE training. All DCG clients enjoy a new training method that you can leverage to better train and prepare your employees for social engineered cyber-attacks. The training is simple and fast, yet covers topics that will keep them safe. Are you onboarding new employees? ‘Get them trained and stay safe with DCG’s CyberSAINT FREE security training.

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Forward thinking, and agile small businesses who need to leverage Information technology to beat their competitors count on DCG. DCG exists to help their clients choose, deploy, and manage proven technologies that achieve worry free, always on IT infrastructure.

IT Support in Pasadena Can Help You Institute Outsourced Help Desk Protocols

IT support firms in Pasadena provide you help desk solutions that will comprehensively support your operations. There are a number of prime advantages which accompany outsourced help desk support, including:

Availability 24/7

Greater availability of technology skill

Escalation procedures of comprehensive definition

Forward improvement that is continuous

Greater ability to handle increased call volume

Better SLAs

Availability 24/7

An IT support firm in Pasadena that provides 24/7 help desk support is naturally going to serve your operations better than a help desk which only provides services during conventional business hours. The truth is, errors in your technological systems have no regard for the time of day. With an outsourced option, you're more likely to get the total support you need.

Greater Availability of Technological Skill

Outsourced help desks must necessarily work with multiple clients in order to maintain their “bottom line.” This means they must continuously diversify the technological skill that is brought to the table. You're more likely to see increased technology skills from an outsourced help desk of the right kind, than from an internally-sourced one.

Escalation Procedures of Comprehensive Definition

No help desk will be able to solve all support issues, even though experts estimate approximately 70% of issues can be resolved remotely. Those that aren't outsourced aren't likely to have the same efficiency in escalation procedures as an outsourced option, simply because they haven't had the opportunity to develop them.

Forward Improvement that is Continuous

Since an outsourced help desk must serve multiple clients, it becomes their prerogative to continuously improve their services. The help desk must remain a competitor over other help desks offering similar services. An internal help desk solution will have no such impetus for improvement.

Greater Ability to Handle Increased Call Volume

The more efficient and effective an outsourced help desk is, the more calls they'll handle. Meanwhile, an internal solution will require an increasingly expansive budget in order to handle more calls.

Better SLAs

Service Level Agreements through an outsourced help desk are likely to have increased levels of service when compared against internal solutions. The reasons for this have already been outlined, and competitiveness is a primary mover and shaker. In order to be desired over other help desk solutions, the right outsourced help desk is likely to have better SLAs.