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Questions?

1.844.448.35921.844.4ITELYA

Do you have a return policy?

What memory capacity does the CipherTV bar have? Is it expandable?

Internal memory is 8 GB and is expandable.

Can you provide internet for my CipherTV that I purchased on Amazon.ca?

Yes, we can!

Why do I need to register?

To access your channels you'll need to register your bar so the bar knows who is using the services. You'll need your email address and desired password. Confirmation will be sent to your email. Make sure you open this email.

Can I use my CipherTV bar on other devices?

CipherTV is only able to work on 1 device at a time.

Can I use my CipherTV bar on my laptop?

Yes, as long as it's equipped with an HDMI connection.

Will my second CipherTV bar use the same TV package?

Yes, you may log in on up to 7 devices (5 concurrent and 2 roaming devices).

What's the difference between ADSL and Cable Internet?

ADSL has a dedicated connection to your home with less disturbance and fluctuation in download and upload speed compared to Cable which is a shared connection. At peak times there may be more variation.

Can I have your excellent long distance rates if I have a home phone with Telus or Shaw?

Yes, please contact us, we'd be happy to assist you.

Is there any additional programming needed to receive low per minute rates?

No, you have access to any country, just dial out!

Can I use my own modem?

Yes, we encourage it! As long as the cable modem is on the approved list we can use it. If you have an VDSL modem that is not on the list, we'd be happy to look to see if it's compatible.

Cable modems will require a picture of the MAC address for our records.