SHOPPING GUIDE

Joining guide

You may simply join STYLENANDA and be our family member! Being a member of STYLENANDA allows you to gain membership points through our various events.

How to join:
STEP 1. Click Sign-in button on the right side on the website and click register.
STEP 2. Read the ""Terms of Use"", and ""Privacy policy"" before you tick ""I agree""
STEP 3. Set your own account and password(Lower case and 4-16 characters of numbers can only be used for your account)
STEP 4. Finish!

Enjoy your shopping with STYLENANDA

Benefit of joining

Monthly discount coupons/ additional membership points
Chance to participate in ONLY for members events/ promotions

VVIP (USD 50,000 or above for the last three years of accumulated purchasing amount)
7% Immediate Discount / 10% discount coupons (7 times, month -> available for use when purchased over USD 60) / 3% membership points

VIP GOLD (USD 10,000–50,000 for the last three years of accumulated purchasing amount)
5% Immediate Discount / 10% discount coupons (5 times, month -> available for use when purchased over USD 60) / 3% membership points

VIP (USD 5,000–10,000 for the last three years of accumulated purchasing amount)
4% Immediate Discounts / 10% discount coupons (4 times, month -> available for use when purchased over USD 60) / 2% membership points

GOLD (USD 3,000–5,000 for the last three years of accumulated purchasing amount)
3% Immediate Discounts / 10% discount coupons (3 times, month -> available for use when purchased over USD 60) / 1% membership points

SILVER (USD 2,000–3,000 for the last three years of accumulated purchasing amount)
2% Immediate Discounts / 10% discount coupons (2 times, month -> available for use when purchased over USD 60) / 1% membership points

FAMILY (USD 2,000 or less for the last three years of accumulated purchasing amount)
10% discount coupons (1 time, month ->available for use when purchased over USD 60) / 1% membership points
*For detailed info on reward points and how to use them please refer to FAQ>Membership Points

Shopping guide

[Order guide]

You can place your order as follows.

- Step 1. Log-in (sign-up if needed)
- Step 2. Search for products and add to cart
- Step 3. Fill in an order form (e.g., your name, address, contact numbers)
- Step 4. Select a payment method and make a payment
- Step 5. Once the order has successfully been placed, you will be given an order number.

Once the payment is completed you will be able to check the order list on [My page].

- On PC: Please click [My page] at the right bottom of the website
- On Mobile: Please open the menu category at the right top of the website and click on [My page].
On [My page] menu click on the [Order list] and you will be able to check all your orders for the last 3 months.

[PURCHASE OF 3CE COSMETICS]

Only 3CE COSMETICS is not available for purchase to mainland China via Stylenanda online shopping mall and you will be redirected to T-MALL.
* Apparels and acceserries are still available for purchase.

Payment guide

[Payment method]

Following payment methods are available within STYLENANDA:
1. Paypal
You can either log into your existing PayPal account or pay using a debit or credit card.

2. Eximbay
EXIMBAY is a payment gateway company providing services to online stores that authorize a debit/credit card payment.

[Partial cancellation]
Please be aware that partial cancellation is not available for certain cards once payment is made. In this case, please contact our CS center as we are willing to assist you with full guidance.

- For other countries, shipping rate will automatically be calculated based on destination and weight of each parcel.

- Parcels are only dispatched on business days.

- Please be informed that order placed right before day-offs and holidays in Korea may be delayed.

- Please contact our CS team if you still have not received your parcel after 2 weeks from the date tracking number is given.

[Shipping and customs]

- It takes about 7-10 business days for the products to be prepared. If you order hot items, there could be further delay in preparation. Once products are dispatched, they can be delivered at your doorsteps in about one week.
(Keep in mind that delivery may be delayed due to external factors such as customs clearance, import related inspections, and etc.)

- Shipping Option: Sometimes, it may take too long to ship all the items at once due to the inventory. In such cases, we send the items that are initially ready and the others will be shipped out when they are available. Please kindly understand that this system exists only for our NANDA customers’ convenience. Customs

- International shipments may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the country of destination. All related fees are the responsibility of the recipient.

- You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them.

- Please be aware that any customs clearance related charges and customs duties are the responsibility of the customers, EVEN with the free shipping promotion orders.

- Customs policies vary widely for every country so please check with your local customs office directly to see if they do in fact apply duties and or taxes to your imports. Not knowing your country's regulations can result in your order incurring high import duties, the delivery being delayed or even returned.

- Due to complex and ever changing customs policies we cannot guarantee the items you are ordering are permitted for import into your country. Therefore, it is important that you become familiar with the customs laws in your country before placing an order. Please check with your customs office to see if you can import the items, and if any additional licenses or permits are needed. Orders that are seized or delayed by customs are the responsibility of the customer and not Stylenanda.

Exchange / Return / Refund Policy

We ask you for a careful examination prior to your purchase (e.g. size, color, or etc.)
Any inquiries regarding the products should be made within 14 days from the day the delivery was completed.
※ Please be noted that you should put your order number in returning parcel to make the process faster.

[Exchange / Return due to customers’[change of mind]]

- Please contact our Customer service center within 14 days after receiving your package and send us return tracking number in 3 business days.

- While making an inquiry to our Customer Service Center include the following information to hasten the process:
[Name, Order number, product name/code, reason for exchange/ return]

- In case of any exchange due to [change of mind] round-trip shipping cost will have to be borne by a customer.
Conditions of items will be examined once they reach our warehouse.

- In case those items show any signs of use, they will not be accepted for exchange. In case of any return due to [change of mind], the return shipping fee is borne by a customer and the initial shipping fee deductions are applicable according to Stylenanda return policy.

[Exchange / Return policy for defective and wrongly shipped items]

- Please contact our Customer service center within 14 days after receiving your package and send us return tracking number in 3 business days.
- While making an inquiry to our Customer Service Center include the following information to hasten the process:

[Order list, barcode of all the items, a picture of the item, a picture of defect part)

For any exchanges/ returns of defective or wrongly shipped items
the shipping fees will be borne by Stylenanda.

Please kindly pay for return fee in advance as COD cannot be used for international shipping. The amount will be refunded to the customers once parcels are arrived at our inventory and checked by the relative team.

[Missing Items]

- If any of your item(s) is missing in your parcel, please contact our CS team within 14 days from you receive the box. When contacting us, please send us the pictures described below.
(Picture of the box, Picture of all items you received, Order list, pictures of each barcode of the item)

- If confirmed of missing, we will send you the product right away, however, some products may go out-of-stock.

- Any items reported after 14 days from the date of receiving
- Any item from which the tags have been removed, regardless of if they were defective on arrival
- Customized or handmade items
- Cosmetics being opened.
- Items having trace of scent, cigarette, perfume, use, wash, or alterations.
- Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damages, even if the item was defective upon arrival
- All goods returned without previous notice or in spite of return denial by our CS team will not be accepted

[Refund policy for unclaimed packages]

- In case the customer fails to claim the package and it gets returned to Stylenanda due to [absence of addressee/wrong or insufficient address],
the round-trip shipping fee based on actual shipping fee rate of each courier will be deducted from the refund.
- In some cases, depending on the shipping cost, the parcel may be discarded; those the customers will be held responsible for the loss caused and no refund will be issued.