We guarantee fresh, beautiful floral arrangements and quality gift items that recipient is sure to enjoy. If you or the person receiving your gift are not 100% satisfied, we will have your gift replaced. Please note that we can process returns and replaces/refunds only for items purchased from puneflowermall.com.

Refunds :

In case of cancellation of order by customer, must inform Pune Online Gifts.com atleast 24 hours before delivery day.

In case of refund for delivered orders items must be return in original condition, unopened (still in its plastic wrap) gift basket if any.

We cannot accept returns of opened items, damaged items, personalized items or items returned more than 1 days after delivery.

Replaces :

Within 1 days of delivery of a shipment, you may return any of the following items you purchased from Pune Online Gifts.com, for a replacement. e.g. In case of flower you must inform us within 12 hours of delivery.

Faulty items.
Items damaged in transit

We cannot accept returns of opened items, damaged items, personalized items or items returned more than 2 days after delivery.

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