2. Desk.com Blog

It’s no surprise that help desk software companies feature well in this post. It’s a perfect fit for services like Desk.com to provide great info on providing world class support. You will be more likely to use their software if you believe they are expects in customer happiness.

The Desk.com blog is no exception and with a focus on more enterprise level support, it offers a different perspective than most others. Their posts are highly actionable, favoring specific examples on how companies are improving happiness, over and above generic lists.

Salesforce, who own Desk.com also have their own customer service blog which you can check out here.

4. Software Advice & CSI

Software Advice is a company that undertakes independent research for software buyers. The CRM category contains detailed reviews of customer management systems including CRMs and Help Desk tools. In addition, they publish the CSI Blog for specific customer support content.

Their research on live chat software, was particularly interesting to us.

I truly believe that in order for any organization to be successful they have to have a laser focus on the customer experience including customer happiness. I’ve seen this app from http://www.biltapp.com that offers expert assembly instructions to customers purchasing items like grills, baby carriages, etc. I think this is a revolutionary idea, I can’t tell you have annoying it is to call or be on the live chat with customer support because you can’t figure out how to assemble your purchase! Apps like the Bilt app increase customer happiness and probably decrease customer returns.