[RESOLVED] - May 1, 2019 - Chat support degradation in service

Created: May 01, 2019 13:37 -
Last Updated: May 20, 2019 13:11

Summary

We are currently experiencing a degradation in service with our chat system. Some chat responses to and from support may be delayed or may need to be resent. We are actively working on a resolution of the current situation. Our 24/7 Customer Support is also available via phone at 1-866-289-5091 and email at support@myhosting.com

Updates

8:00 AM CT: We are currently working with the vendor of the chat system and investigating possible solutions.

8:40 AM CT: Root cause has been identified and the issue has been resolved.