The keys to my property that they were selling have been lost. At first they claimed to have nothing to do with my property, despite the property being listed on Zoopla by them and a viewing feedback having been received. Now it appears that they ... read full review

Comment on agent fees

Only one viewing in 8 weeks. The only feedback that I received from them

Matthew made it all very easy. He explained everything fantastically and knew my perfect property before I did. I only had to view one to know if was perfect for me.
He also managed to achieve what I thought would be impossible. Moved in within ... read full review

Comment on agent fees

Slightly pricey but great to know you are covered and it's all explained so you know what you are paying. Disregarding deposit and rent they're very reasonable it's just that it all comes at once

We have had our property on the market with them for nearly a year . Jonathan was excellent but left after a while. We became very disappointed with the branch as they failed to attend meetings that they had arranged and all they could say was ... read full review

Although staff were friendly.... I was disgusted that I received a further two pairs of my house keys AFTER the completion date! (Following a very long drawn out poor service from their own solicitors!). No end of issues with Conveyancing Direct. I wanted to know ... read full review

Joseph has been brilliant and made our application and move as swift and easy going as possible. He provides any requested information in a timely manner and is polite and very helpful, as are other agents at the branch that I have spoken to in ... read full review

I've had my property managed by Ashley Adams for a number of years and have always recieved excellent customer service especially from Viraj Patel. You can be assured of recieving great service at all times.... read full review

Comment on agent fees

Fees charged are very reasonable and very competitive compared to other local agents.

My property was advertised within hours of the valuation appointment. I was kept informed regularly of progress on viewings. The reference checks was done quickly and the tenant moved in within a week of viewing the property. The only slight delay was on the contract ... read full review

With it being the first time I have moved into a property I was apprehensive about the process but with Nicola the process was a breeze and quite enjoyable. She was very approachable and kept myself and my partner informed every step of the way. ... read full review

Incredibly pleasant person, as well as being thorough and concise with all the serious stuff! Replies to important emails quickly, and helped me sort out stuff I wouldn't of thought of immediately e.g. contents insurance... read full review

A friendly, approachable yet professional manner. Her personality and positivity radiate from her and this, alongside her capabilities, ensured we felt we were getting a high quality service.... read full review

Nicola has been amazing, very professional, organised and most of all very helpful.
My rental property was advertised on Right Move within 2 hours of me meeting Nicola and an offer made on the property within a couple of days. Their on line document signature system ... read full review

Ashley Adams have done a great job in letting my property quickly compared to other agents I have used in the past and at a great price.
Charlie Howe, my key point of contact, went out of her way to ensure a fast let and ... read full review

We recently rented a property from Ashley Adams and Nicola was our letting agent. 10 out of 10 service, she was absolutely fantastic, we ran into multiple problems with moving out and she sorted them immediately. Would definitely use Ashley Adams again, she's a credit to the ... read full review

best agent in derby and would recommend to my friends. matt and Charlie helped with everything I needed from the first viewing up to the day of moving in. very fast and efficient from day one.... read full review

I have received excellent service from Ashley Adams as a landlady for a rental property. From start to finish they have been helpful and comprehensive in their approach. I found that their potential pricing of my property was in keeping with other agents on the ... read full review

Comment on agent fees

Found to be reasonable and in keeping with other agents in the locality.

From initial enquiry we have been dealt in both a professional and courteous manor. Matt was our original point of call and helped us most efficiently to find all the answers to our questions. Charlie then took over and has been a pleasure to deal ... read full review

Very fast and professional service. Charlie was very helpful and a genuine nice person who made the process hastle free. It was all turned found really quick and I would recommend Ashley alAdams to a family or friend.... read full review

Zara was particularly helpful during the viewing and application process. I would definitely recommend dealing with her. She was very pleasant and approachable. However, when we came to moving into the new property Zara was on holiday. During moving in we found there were security ... read full review

I found both Laura and Nicky very professional but acted with a personal touch. They made the letting of my property very easy and made themselves available to answer any queeries that I had and kept me informed at all times. They are a credit ... read full review

I have dealt with Nicola at Ashley Adams on all my buy to let properties and she is superb :)
Holly in sales has also been super helpful in finding me properties to purchase.
*****5 stars for these guys :)... read full review

In moving to Derby I approached the Ashley Adams branch about a property they were advertising for rent that I had found on Rightmove. From the initial phone call to discuss the property through to the final check out process all of the staff at ... read full review

As a landlady I regularly use Ashley Adams to help me find a tenant. Their fees are reasonable and they are always very attentive. They are very good at what they do, and have always found me a new tenant in a short period of ... read full review

We moved to Ashley Adams from another Derby agency due to very poor service and Ashley Adams haven't let us down. Despite a more than normally complicated tenancy change, Sammy-Jo was professional and dedicated throughout. Any issues were resolved quickly, providing great customer service. Matt ... read full review

Sammy Jo was extremely helpful, polite and professional at all times. She took on board constructive feedback and continued to provide me with an excellent service. After 6 weeks, I had a tenant. Sammy kept me updated at all times and I'm very grateful.... read full review