New Registration Requirements for Global Entry

U.S. Customs and Border Protection has launched a new Trusted Traveler Programs website, where travelers can manage their Global Entry, NEXUS, SENTRI and FAST enrollment and membership details.

“This new Trusted Traveler Programs website reflects CBP’s continued focus on leveraging advanced technology and innovation,” CBP Acting Commissioner Kevin McAleenan said in a statement. “We remain committed to improving and modernizing the international arrivals process for the more than 300 million travelers who arrive at U.S. ports of entry each year.”

The improved, more user-friendly website has new functions and navigation capabilities, including mobile access and a streamlined interview appointment scheduling function.

Unfortunately, those who previously used the Global Online Enrollment System (GOES) website and has a trusted-traveler account now has to make a new login on the new site to manage their membership. To re-register, you will need your PASSID along with your personal information, after which the registration process will take 10 to 15 minutes out of your day.

All the data has migrated over to the new site, and you will need access to your trusted-traveler information to update new passport details or schedule an interview in case you were in the middle of the process as of Oct. 1.

Current information, such as submitted applications or membership details, has not been impacted. Incomplete applications without payments have not migrated, and you will need to fill out a new application if you wish to become a member of one of the trusted-traveler programs and expedite your international travel. For more information, please read the FAQ section.

12 Comments

Before I retired two years ago I flew Delta 99% of the time because it had good schedules to the cities I traveled to, but primarily because I was a gold or platinum level and got upgraded to first class over 80% of the time. If Delta does away with their free upgrades, there really wouldn’t be any reason to focus on Delta as my first choice. It seems that the customer care and customer service has gone down ever since Delta took over Northwestern (NWA was great!!!).

Applications pending review HAVE been impacted. I submitted and paid my application two weeks before the migration. Once I logged in to the new site my old applications was gone.

You’re not given a PASSID before the applications is approved so you have to send an email which they say it takes at least two weeks to be answered (and never send a confirmation btw) or call to any of the two phone numbers they give, which are dead and/or unresponsive.

The new site might provide an smoother UX, but it screwed up my application and now it will take who knows what time and efforts to get it right. Not happy at all about this.

GE (and Nexus) cards can absolutely be used as ID for the TSA checkpoint. Initially, when Nexus was still a new program (and before GE existed), the cards could even be used then, however, at that time, it took a lot of effort since many officers didn’t realize it. Typically, these days, its well known.

As also noted, what they cannot be used for is to indicate precheck access. This is because precheck access is granted on an individual basis every time. While as a Nexus member, it’s rare, but the point is they want to throw some randomness in.

I just spotted that the new TTP site reports my data incorrectly. Date of birth, issue/expiry date of passport, and expiry date of US visa have all shifted by one day. Body height has shifted by 1in. – Seems to be messed up somewhere…