Introduction

This document answers some of the
frequently asked questions about hosting a meeting and sharing your desktop
during a Cisco WebEx meeting, Apple iPad and iPhone support, and end-user
system requirements.

Application and
Document Sharing

What's the
difference between "document sharing" and "application sharing"?

With document
sharing, attendees can see the document, but you can't change it. With
application sharing, you are sharing the application that you used to create
the document so as you change the document, your attendees see your changes.
Application sharing uses more bandwidth and therefore can affect the overall
performance of your meeting.

You can share
virtually any type of document or application, but those that stream video or
audio may not display properly. To share streaming content, select
Share > Web Browser and follow the instructions
to display the content in a web browser on each attendee's computer. You can
share many documents or presentations at the same time; each document or
presentation appears on its own tab in the content viewer.

Can I save
presentations or documents that contain annotations and view them offline?

Yes. Just save
the document or presentation to your desktop and then double-click it. The
document or presentation displays in the WebEx Document Viewer.

Can I show
animations and slide transitions in Microsoft PowerPoint presentations?

Yes.

Why do
attendees sometimes see a yellow crosshatched pattern when I share applications
with them?

The
crosshatched pattern is the shadow of a window that is displayed on top of the
shared application. Just close the window and the pattern disappears.

Can I log chat
to an external server?

No.

Can I display
to more than one monitor during a presentation?

No.
You can only share to one monitor at a time.

Can I use the
camera on my Cisco Unified IP Phone 9971 to present video in a meeting?

No. Many audio
endpoints support audio and video connectivity. However, only audio
connectivity to the Cisco WebEx Meetings Server is supported.

Hosting, Joining, and
Setting up Meetings

What do I need
to host or attend meetings?

You must have
the Cisco WebEx Meetings application. The first time you start or join a
meeting, it is automatically downloaded to your computer. You can also download
the application at any time by selecting
Downloads from your WebEx site.

Note

Chrome 32 and later and Firefox 271 and later do not support Java. You
will be prompted to install the appropriate Cisco WebEx plug-in the first time
you attempt to start or join a meeting, or playback a meeting recording.

*The exact versions of Chrome and Firefox that are impacted by
this policy have not been finalized as of the publishing of this document.

Can I schedule
meetings from Microsoft Outlook?

Yes. You can use
Outlook to schedule meetings, invite attendees, and start WebEx meetings. The
attendees you invite can join your meeting from their Outlook Calendars.

For detailed
instructions, see the "Scheduling WebEx Meetings with Microsoft Outlook" topic
in the
Cisco WebEx
Meetings Server User Guide.

Note

You must have
administrative privileges to install Productivity Tools on Windows computers.

Does a meeting
automatically end if it exceeds the scheduled duration?

Regardless of
the scheduled duration, a meeting can continue up to 24 hours (1440 minutes) as
long as there is a host and a participant in the meeting.
If a meeting includes only the
host (or designated alternate host), it will end after 15 minutes or when the
host leaves the meeting.

Is it possible
to restrict features?

Yes. If you are
a System Administrator, you can enable and disable features, such as Chat, File
Transfer, and Sharing, by selecting
Settings > Meetings
from your Cisco WebEx Administration site.

Why does a user
appear twice in the meeting Participant list?

It is possible
that the user joined the meeting from two different devices, for example, their
iPhone and a desktop computer. They might also have inadvertently joined the
same meeting twice by opening Meeting Center twice on their desktop. Ask the
user to end any additional sessions so that their name displays only once in
the meeting.

Joining a WebEx Meeting or Playing Back a Meeting Recording on Chrome and Firefox

*The exact versions of Chrome and Firefox that are impacted by
this policy have not been finalized as of the publishing of this document.

Apple iPhone and iPad

What are the system requirements for Cisco WebEx Meetings for iPad and iPhone?

Apple iOS 5.0 and above with active Wi-Fi or 3G connection is
required. Wi-Fi is required for the video.

How do I download Cisco WebEx Meetings for iPad and iPhone?

Go to your Cisco WebEx site and select Downloads on the top right of the page. Navigate to the WebEx for iPhone and iPad section and select Get WebEx App. An activation email is sent to you. Make sure to download the app from the Apple Store using the link in your email.

Alternatively, you can launch the Apple App Store on your iPhone or iPad and search for "Cisco WebEx Meetings". You'll find this app in the Meet Anywhere category.

How do I activate Cisco WebEx Meetings for iPad and iPhone?

Select the link in your activation email to complete the activation process. If you haven't yet downloaded the WebEx app from the Apple Store, the activation link will launch the Apple Store so that you can download it before continuing. After downloading the app, return to your email and select the activation link again.

Note

Your administrator must have enabled the mobile feature for your organization before you can use WebEx on your iPad or iPhone.

Why don't I see the download option for Cisco WebEx Meetings for iPad and iPhone?

If your WebEx site is configured for single sign-on (SSO), make sure that you enter your corporate user credentials to sign in. If your WebEx site is not configured for SSO, enter your WebEx user credentials.

If you have access to multiple WebEx sites, the system will prompt you to choose one after you sign in.

To join a WebEx meeting you are invited to open the meeting invite in your email inbox or from your Calendar App. Tap on the meeting link in that invite. This launches Safari on your iOS Device. Safari automatically launches WebEx. Optionally, you will be prompted to enter a meeting password. After providing your password, you will be taken to the meeting.

Tip

If you are not signed in to the WebEx app, the option to join by meeting number is not supported unless you have previously signed in from your mobile device.

How do I start a meeting from my iPhone or iPad?

As a host, you can easily schedule, start, and invite others to
your WebEx meetings from your iPad and iPhone. From the My
Meeting screen, select the + icon in the upper right corner of
the Meeting pane, enter your meeting title, date and time, and then
select your desired attendees. If the meeting is starting soon, you
can start your meeting from here. If scheduling a meeting for
later, tap Schedule and be returned to the My Meetings screen.

To start a meeting, select Start.

Note

You cannot record a WebEx meeting that is scheduled or started with an iPhone or iPad.

How do I join a meeting from my iPhone or iPad?

Make sure that you have the Cisco WebEx Meetings for iPad and iPhone app installed then join your WebEx meeting using one of the following
methods:

Go to your WebEx meeting invitation email and click on the link to join the meeting.

Sign in to your WebEx account and join from your
My Meetings screen.

How do I join the audio portion of the meeting?

When you join a meeting you will be asked whether you would like the system to call your phone or connect you to the audio conference using the Internet. If you select Connect Using Internet, the system immediately connects you to the audio conference. Note that the system calls the first number configured on the meeting information screen. If you prefer to use a different number, select Call Me to have the system call you at a number of your choosing. You can also manually dial into the audio conference by selecting Call In or by calling the call-in number listed on the meeting information screen.

What audio conferencing is supported?

Integrated WebEx audio using the Internet or phone.
If you do not use integrated WebEx audio, you will need to manually dial into the audio conference.

Are there any special requirements to join the audio conference using the Internet?

To ensure the best audio quality on the iPad, we recommend that you use a
headset. Without a headset, the application will mute you by default. To unmute yourself, tap the audio icon and select Unmute Call.

Note

Your administrator must enable the option to connect to the audio conference using the Internet before you can use it.
You are muted by default when you join an audio conference using VoIP, whether or not you use a headset or an iPhone.

Is it free to attend a Cisco WebEx meeting from my iPad or iPhone?

Yes, there is no cost to download Cisco WebEx Meetings for iPad and iPhone or to attend any
WebEx meetings that you've been invited to join.

Can I invite people to my meeting from my iPad or
iPhone?

Yes, with the app's host capabilities you can invite people to your
meeting from the My Meetings screen or from the Participant List
after joining your meeting

Where can I find additional meeting information?

Access meeting details from your My Meetings screen for your
meetings and meetings you are invited to. Once in the meeting, you can easily access meeting
information:

See who's in your meeting by tapping on the people icon on the
bottom of your screen. This is the Participant List. You can see
how participants have joined the meeting with mobile and computer user icons.

To view meeting information, tap on the icon with the !
symbol. Tap the !
symbol again or tap elsewhere on the screen
when ready to return to the presentation screen.

Can I share video from the iPad and iPhone?

Yes, if your administrator has configured this feature for your organization, you can use the front-facing camera to send your video to other meeting attendees.

How can I view video on the iPad and iPhone?

Equipped with multi-channel high quality video, you can view
multiple participants' webcam videos simultaneously. Participants
sharing video will show up on your screen, followed by silhouettes
for participants not sharing video. Scroll back and forth to see
all attendees. With voice-activated switching you can automatically
see who is speaking.
You can also view full-screen video. Just pinch out to enlarge the
video. You can go back to the presentation by tapping on the
screen. Tap on the button above the speaker video to minimize all
video and focus on the presentation

What is the video resolution on the iPad?

Portrait view (3 video screens) - 90p for each video

Landscape view (4 video screens) - 90p for each video

Single active speaker - 180p

Full Screen - 360p

What are the various video capabilities supported in Cisco WebEx Meetings for iPad and iPhone?

The following video capabilities are supported:

If you are using an iPad, you can preview your self-video before sending to other participants.

"Active-speaker" view in which iPad and iPhone participants can
see who's talking as well as the content being shared
simultaneously (simultaneous video and content sharing on iPad
only); the "active speaker" picture-in-picture frame can be moved
around.

Video conferencing view in which iPad and iPhone participants
can see who is talking in fullscreen mode with self-view as
picture-in-picture.

How can I chat with other participants?

Tap on the people icon on the bottom of your screen to view the Participant List.
From the list, you can choose one individual or all participants to
chat with. Select who you want to chat with and then enter your
message in the dialogue box and select Send. If video is being shared,
you can chat directly from the video carousel. Tap a participant
and choose to chat with that individual or with the entire
group.

To transition back and forth between the presentation and chat,
tap the Cancel button in the chat window and be returned to the
presentation.

Can I present content from my iPad and iPhone?

Yes, you can present content from your iPad and iPhone if you are the host of the meeting. However, a desktop user cannot pass the ball to you if you are a mobile user.

How do I pass presenter control?

Tap on the "Pass the Ball" tip to get detailed instructions or
click on the Participant List, select the WebEx ball, and drag and
drop it to the new presenter. If video is being shared, you can
also tap on the participant in the video carousel to pass presenter
control.

Downloading Cisco
WebEx Applications

Why don't I see
the Productivity Tools and WebEx Meetings application on the Downloads page?

Productivity Tools - lets users schedule, start, and join
meetings without accessing the WebEx site, and includes the WebEx Integration
to Microsoft Outlook.

As an
administrator, how do I configure the system to display the download option for
Cisco WebEx Meetings for iPhone and iPad?

You need to
select the appropriate Downloads option.

Sign in to
the Cisco WebEx Meetings Server Administration site.

Select
Settings > Mobile.

Check the
iOS WebEx application check box.

Select
Save.

Personal Conferencing

When I attempt to add or delete a Personal Conference account or regenerate Personal Conference access codes, I receive the error, "We've hit a glitch processing your request. Try again a little later." What should I do?

There may be a network issue or the back-end connection failed. Wait a few minutes and try to add or delete an account or regenerate access codes again. If you see the same error, contact your administrator for assistance.

I'm trying to delete a Personal Conference account but I receive an error message. What should I do?

If you are hosting a Personal Conference meeting and the meeting is in progress, wait until the meeting has ended and try again. If you do not have a Personal Conference meeting in progress, and the system does not delete an account, there may be a network issue. Contact your administrator for assistance.

I'm trying to regenerate access codes for a Personal Conference account but I receive an error message. What should I do?

If you are hosting a Personal Conference meeting and the meeting is in progress, wait until the meeting has ended and try again. If you do not have a Personal Conference meeting in progress, and the system does not regenerate the access codes for an account, there may be a network issue. Contact your administrator for assistance.

When I dial in to a Personal Conference meeting and enter the Meeting number, I'm not connected to the meeting.

Although the phone prompts you to enter a Participant Access code or a Meeting number, you should enter only the Participant Access code to access a Personal Conference meeting. The Meeting number is used for WebEx Audio calls. Hang up your phone and try to dial in to the Personal Conference meeting again, but enter the Participant Access code.

When I dial in to a Personal Conference meeting or connect to the online portion of the Personal Conference meeting because I'm using a computer with a headset, I receive an error message indicating that the host access code and host PIN combination is incorrect.

Check your host PIN and host access code, and verify that you can sign in to your WebEx site.

Go to your My Account page and select Personal Conferencing in the My Audio Connection Options section. Verify that you are using the correct host PIN and host access code generated for the Personal Conference account you used when you scheduled the meeting. If you regenerated access codes for an account after you scheduled the meeting, the old host access code will not work.

Check to make sure that you can sign in to your WebEx site. Your user account may have been inadvertently deactivated. If you can sign in to your WebEx site and you are using the correct host access code and host PIN, you may want to delete the current meeting and schedule a new Personal Conference meeting.

As an invitee, when I dial in to a Personal Conference meeting or connect to the online portion of the Personal Conference meeting because I'm using a computer with a headset, I receive an error message indicating that the participant access code I entered is incorrect.

Go to your meeting email invitation and verify that you are entering the correct participant access code. If you are entering the participant access code displayed in the email invitation, contact the meeting host to make sure the code has not changed since the host scheduled the meeting. If the host regenerated access codes after scheduling the meeting, the host may have to cancel the current meeting and schedule a new Personal Conference meeting.

As a meeting host, when I press *7 on the phone keypad, invitees do not receive reminder email messages for my Personal Conference meeting.

The *7 function works only when you schedule a Personal Conference meeting and include invitess in the Who field on the Schedule a WebEx Meeting page. If you did not schedule the Personal Conference meeting using your WebEx site or the WebEx Assistant, the *7 function will not send email reminders to invitees.

1 The exact versions of
Chrome and Firefox that are impacted by this policy have not been finalized as
of the publishing of this document.

2 The exact versions of Chrome and
Firefox that are impacted by this policy have not been finalized as of the
publishing of this document.

3 The exact
versions of Chrome and Firefox that are impacted by this policy have not been
finalized as of the publishing of this document.

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