Achieve Your Goals With Five9

We know it takes a team to run a contact center, but stakeholders often ask, “What’s in it for me?” With Five9, there’s value for everyone in your organization. Whether you’re a C-Level executive, an operational manager, an IT professional, or a sales manager, Five9 offers many powerful benefits.

CONTACT CENTER ROLES

Business Executive

Five9 cloud software helps you manage costs, increase revenue, and improve customer experience. There is no up-front investment, and you can pay as you go for the agent seats you use on a monthly basis. Scale on demand, and free yourself from paying for unused capacity. Better yet, get up and running in a matter of days, not months, because there’s no software, hardware, or equipment to install or manage.

Contact Center Management

You’re judged on your ability to meet—and exceed—your key performance indicators. With Five9, you’ll do just that by gaining greater control over your contact center operations. We help your team become more self-sufficient by reducing your dependence on IT and outside vendors for support. Our cloud software is easy for agents, supervisors, and administrators to use, and it’s always up-to-date with the latest features. You'll have the tools you need to monitor and coach agents. You can also increase agent utilization by switching easily between inbound and outbound campaigns and by responding to social, mobile, chat, and email inquiries.

IT / Technical Management

Get the industry’s leading cloud contact center solution that was designed from the ground up to run in the cloud. You'll get rock-solid security, high availability through geo-redundancy, and integration with leading telephone service providers. If you need to integrate Five9 with other systems, we offer pre-packaged integrations with leading CRM solutions, as well as a suite of cloud APIs that streamline application integration. Perhaps best of all, you can lower your dependence on outside vendors to make changes and implement new functionality. Make your contact center team more self-sufficient and reduce the amount of time you spend on routine support tasks.

Sales Management

As a sales manager, you want to make sure your account reps are making more live connections and closing more deals. Five9 helps you do just that with advanced outbound dialer technology, high performance answering machine detection, and an intuitive agent application. Improve sales efficiency with integrated caller information, sales scripts, and call disposition options. We also offer pre-packaged integrations with leading CRM providers, like Salesforce.com, Oracle, Microsoft, NetSuite, Velocify, and Zendesk, allowing list synchronization and “click-to-call” directly from CRM records—everything you need to increase your sales productivity by leaps and bounds.