One can also contact our Customer Service by email at
qeeg@appliedneuroscience.com or telephone at 727-767-0505.
In addition, provide specific details of your problem, including any error messages (word for word and include
any symbols or characters in the error message) or send us a screen shot

In addition, to specific details with the complete error messages or screen shot, please include the following in your email request:

The first and last name of person to whom NeuroGuide is Licensed;

Version number of the NeuroGuide installed on the computer in question (Click Help > Version
Information);

After you have some version of TeamViewer installed on the
computer in question.... email qeeg@appliedneuroscience.com your TeamViewer ID and Password; include
some day(s) & times you can be available,
along with the
information request above.

When we receive said email we will enter your Name and TeamViewer ID and
Password into our TeamViewer contacts so we will be ready to do a TeamViewer
session with you when you are available. Having your TeamViewer
information saved in our TeamViewer contacts list also comes in handy if or when
you have to restart the computer during a TeamViewer session or later down the
line if you need additional customer service via a TeamViewer session.