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Sister Institution Referral Assistance Center (SIRAC)

Service for Sister Institution Physicians and Patients

The goal of the SIRAC is to provide support to the Sister Institutions and their physicians by assisting with referrals and the logistics of sending patients to MD Anderson for care. The SIRAC will initially focus on Sister Institutions in China, but the plan is to ultimately expand its services to all interested Sister Institutions.

How We Can HelpChyi Chou, R.N., M.H.A. is project director of the SIRAC, serving as a liaison to referring physicians at our Sister Institutions worldwide. She provides assistance with the following:

“My goal is to offer exemplary customer service for both the physician and the patient. Sometimes it is difficult to know who to talk to or how to maneuver through the system if you are not familiar with MD Anderson. I am here to bridge that gap and make seeking treatment as comfortable as possible for both the physician looking to keep track of his or her patient and the patient hoping to receive clear information and MD Anderson’s care.”

In addition to direct physician support, Chyi also assists our Sister Institutions with physician education opportunities and other physician-oriented partnerships, as they relate to patient referrals.

Chyi participates on several cancer prevention/clinical trial committees and is an officer of the Asian Cancer Council, promoting and increasing the awareness of cancer prevention in the Asian community. She is fluent in English, Mandarin, and Spanish.

We, SIRAC team, created a medical vocabulary list to provide help to our Chinese patients when they need to communicate with the health care providers and staff at the hospital. It has the searchable feature.