All of the staff except for one woman was very helpful and friendly. You can borrow their bikes which is a great way to explore the waterfront. Ask for a room that faces the alley. Otherwise you will be subject to loud buses, cars, people yelling, and a street piano. Bring earplugs and a sleeping mask (no blackout shades) if you are a light sleeper.

Loved going to large room off lobby to have a very relaxing experience seeing the water and mountains at the same time. Was with my sister and we were able to visit Pike Street Market and the downtown several times (even in light rain) because of the hotel van amenity. was hard to get ride to ferry using the hotel van as it was on the hour schedule.

Okay 4.8

Jul 2016

I've stayed in better economy type inns. Cool location , but way dated and a need for up dating. The price didn't match the facilities

Fantastic location near Space Needle. I arrived at 11pm to find out that they overbooked. Despite being a loyal Platinum member with Hyatt, they sent me to another, far inferior location several miles away. The only logic they provided was that it was cruise season. I'm never staying here again.

We wanted to be close to Space Needle, EMP, Pike Place & Aquarium. this accomplished all that. To top it all off, the staff were extremely polite and helpful, the room very clean and more than sufficient for our family of four's needs. Would stay there again for sure! I didn't like that we only stayed for two nights. We should have stayed for much longer, just had no time to do so. lol.

Good 6.5

Aug 2016

Staff was very friendly! Spider in my sink. Also, it appeared that one of the double beds had been slept in and just remade. I was too tired to deal with it so I didn't bother to address it with the staff and just slept in the other one.

Although this is an older facility, it is well-kept. breakfast great , staff helpful, location superb

Okay 5.4

Aug 2017

proximity to the Space Needle complex When checking in we were warned that we needed to keep our key cards away from cellphones and credit cards - that it would cause them to not work. Having to return to the room to pick something up before leaving for the day the following morning my partner's key did not work and she picked up my key and it did not work. Neither key had been exposed to credit cards or cellphones. The front desk staffer was seemingly polite but did get snippy when I complained. This excuse is ridiculous as cell phones and credit cards cannot cause a key card to demagnetize. The problem is in the magnetizer, the way it is operated, or the room card readers. It is not the fault of the customer which is implied. I am not happy about this treatment.
Also, the breakfast area is way too small to accommodate the number of guests using it. It was a zoo and spilled out into the lobby. There needs to be another more private area to eat and the serving area should be expanded.

The room was clean and the staff helpful, going out of their way to make sure we had everything we needed (e.g. providing extra towels and soap for our group). Elevators are a little old and slow, but not much to complain about at this hotel, especially for the price tag.

Okay 5.4

Oct 2016

Close to peoplease I know. Front desk staff very helpful and professional in person. Sketchy area after dark. We left a cherished item in the room and the staff was not helpful at all.

Staff was very friendly and room was very comfortable. Keep in mind it's a historical building therefore it is old building. There are 3 floors and no elavator but this only adds to it's charm. Perfect location to walk to Seattle Center and Rapid Transit steps away. We didn't know ahead of time until reading reviews about them offering continental breakfast. It is fruit and pastries only with limited seating in a lounge atmosphere (sofas and chairs). Muffins, croissants, cut melons, whole apples and bagels with cream cheese or jam (no toaster available though). There is a menu to order more but it's hard to eat a regualr breakfast sitting on a sofa. There is also no view if your room at the back of hotel unless you like a painted wall.

Good 6.0

Oct 2010

The staff were very friendly and helpful. The rom was huge, with separate sitting and kitchen/dining areas. The location was ideal for me, within easy reach of the city centre but away from the hurly-burly of the business district. Plenty of facilities nearby, and within an easy walk of the space needle and all the other attractions on the site. A bus route connects to the city centre. There were only net curtains in the bedroom, so that it was not dark at night and I was forced to wear an eye mask to screen out the light. The breakfast facilities were meagre.