The EEA held a best practice learning showcase in central London. This event presented a diverse range of organisations and agencies who have been recognised for delivering highly effective employee engagement strategies.

My takeaways were:

Apply a whole person approach

Focus on well-being

Senior buy-in is essential

The links between internal and external communications are integral

Your organisational values should be at the core

Use analytics to see how you are doing

Take advantage of technology to reach different sections of your workforce and their locations.

The relationship between customer experience and employee satisfaction

The Chartered Institute of Marketing (CIM)Customer experience and challenging the status quo event went someway to highlight this connection. In short, happy staff = happy customers. There are lots of ways that this can be achieved and it will be an unique solution for the organisation in question.

Eamon Fitzgerald of Naked Wines talked to us about how this works in his organisation. He focuses on a clear purpose, staff well-being, empowering people, giving back to the community in line with the organisations ethos and having fun. As a result, he is able to run a successful business, achieve high levels of staff satisfaction and retention as well as winning awards.

Doug Shaw – organisational development expert wrote a blog: On being kind following on from the event. I really enjoyed his insightful presentation, which had some real food for thought.

In my experience it is very hard to get all of these ‘ducks in a row’ but with a combination of a clear vision, honest and transparent messaging, rewarding recognition and strong leadership this can be achieved.

I would love to know your thoughts and hear about your experiences @katygibbins1