Introduction to Booking reassignment

Booking reassignment lets you reassign bookings from one team member to another. This is useful if a team member is sick or if a different team member is better able to serve a specific customer.

Booking reassignment is available to Users connected to Google calendar or not connected to any calendar. Unfortunately, other third-party calendars, including Outlook, Office 365, Exchange, and iCloud do not support reassignment within their platforms. Due to the configuration of these calendars, we are unable to offer Booking reassignment if your account is connected to one of these calendars. As soon as a calendar platform does add this functionality, ScheduleOnce will be able to set up the relevant calendar integration to support Booking reassignment.

How does it work?

When a booking is reassigned, it is important that the Customer experience remains intact. Reassignment is an internal company process that can confuse the Customer. When a booking is reassigned, the experience is invisible to Customers. From your Customer’s perspective, the event remains as originally scheduled. The Customer will receive notifications for the event as originally planned. Learn more about the effects for the Customer

In ScheduleOnce, you can reassign bookings from the Activity stream. Simply click on Reassign booking and the Reassignment wizard will walk you through the steps to reassign the booking. Learn more about reassigning a booking

Reassignment FAQ

If you have specific questions regarding Booking reassignment, please take a look at the Booking reassignment FAQ. There you can find answers to the most frequently asked questions about Booking reassignment.