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EXCHANGES & RETURNS

Christmas Returns Policy
Any unwanted or incorrect Christmas gifts ordered between the 1st November 2014 and the 25th December 2014 can be returned to us up until Wednesday 7th January 2015. Standard Terms and Conditions apply, please see below.

Exchanges & Returns
Would you like to return something back to us? NO PROBLEM!

Returning an item for a refund or exchanging for a different item, size or product is easy. Please ensure the following guidelines are followed in order to exercise your right to return items back to us.

You are welcome to return any item for a refund, or you can exchange it for a different item, size or colour within 14 days of receiving your original order. Please note down the details of your replacement item.

Returned items must be undamaged in their original packaging with all labels, tags, barcodes still attached.

The original packaging must be undamaged and unmarked. Please do not write on boxed item packaging.

All items must be returned unworn with no evidence of scented deodorants or aftershaves.

For Health and Hygiene Regulations we can not accept the following returns: Underwear, Earrings & items sent back with a defined, strong odour such as strong cooking smells, cigarette smoke etc.

Please note the goods are your responsibility until they are recieved and signed for by us, so please ensure all items are securely packaged to avoid the possibility of damage in transit.

Returning Via Collect+
Take your parcel to any Collect+ store.

Easily print a label online.

Online tracking on all parcels.

One price, £3.99 (no upfront cost)

Allow 3-5 days for parcel to reach us

Return Via Collect Plus

Returning Via Royal Mail Tracked
Take your parcel to your local Post Office.

Easily print a label online.

Online tracking on all parcels.

One price, £3.99 (no upfront cost).

Allow 1 – 3 days for parcel to reach us.

Return Via Royal Mail Tracked

Alternatively return items via your own courier service

Our returns policy applies to both full price and sale items. We offer an exchange or refund on any item you purchase from our website except earrings or underwear. We exclude both of these items from the policy for hygiene purposes.

The returns policy applies providing you return the items within fourteen days of the date you receive them. If you are returning your parcel from overseas, providing you ship the item within the fourteen day period this is still covered for an exchange or refund. This is despite the fact it will not arrive back to ourselves until the fourteen days has elapsed.

We require the goods to be in the same condition you received them in, unworn and with the original tags still attached. Please do not worry if the packaging the items came in is ripped you can parcel them up in different outer packaging to return them.

Please return the items once packaged via your own courier service to the address on the top right of your invoice. This address is:

We also ask that you make a note on the bottom or reverse of your invoice to advise our returns department if you would like to exchange the item or receive a refund. If you do require an exchange please note the item name and size you would like along with the product code from the website.

To find the product code please use the website to add the item you would like in exchange to the basket. This will take you to a new screen which will show you the four or five digit product code to the left hand side of the screen in bold letters.

Once your return parcel arrives back we will then dispatch the alternative item you have requested with no delivery charge or issue a refund back to the card you originally paid with. Please note a refund can take 1-5 working days to show up in your account dependant on who you bank with.

Returning via Royal Mail Tracked

Our returns policy applies to both full price and sale items. We offer an exchange or refund on any item you purchase from our website except earrings or underwear. We exclude both of these items from the policy for hygiene purposes.

The returns policy applies providing you return the items within fourteen days of the date you receive them. If you are returning your parcel from overseas, providing you ship the item within the fourteen day period this is still covered for an exchange or refund. This is despite the fact it will not arrive back to ourselves until the fourteen days has elapsed.

We require the goods to be in the same condition you received them in, unworn and with the original tags still attached. Please do not worry if the packaging the items came in is ripped you can parcel them up in different outer packaging to return them.
The Royal Mail Tracked Returns service is an easier hassle free way of returning items without any upfront costs. To use this service please enter your order number in the field below and click submit;

Following this link will allow you to print off your returns label to attach to the front of your return parcel. We also ask that you make a note on the bottom or reverse of your invoice to advise our returns department if you would like to exchange the item or receive a refund. If you do require an exchange please note the item name and size you would like along with the product code from the website.

To find the product code please use the website to add the item you would like in exchange to the basket. This will take you to a new screen which will show you the four or five digit product code to the left hand side of the screen in bold letters.

Once you have parceled your return up take it to your local Post Office who will return this for you. You will not be charged at this point but £3.99 will be deducted from your refund when we receive the item back.

Once your return parcel arrives back we will then dispatch the alternative item you have requested with no delivery charge or issue a refund back to the card you originally paid with. Please note a refund can take 1-5 working days to show up in your account dependant on who you bank with.

Returning via Collect+

Our returns policy applies to both full price and sale items. We offer an exchange or refund on any item you purchase from our website except earrings or underwear. We exclude both of these items from the policy for hygiene purposes.

The returns policy applies providing you return the items within fourteen days of the date you receive them. If you are returning your parcel from overseas, providing you ship the item within the fourteen day period this is still covered for an exchange or refund. This is despite the fact it will not arrive back to ourselves until the fourteen days has elapsed.

We require the goods to be in the same condition you received them in, unworn and with the original tags still attached. Please do not worry if the packaging the items came in is ripped you can parcel them up in different outer packaging to return them.

The Collect Plus service is an easier hassle free way of returning items without any upfront costs. To use this service please click on the link listed below;

Following this link will allow you to print off your returns label to attach to the front of your return parcel. We also ask that you make a note on the bottom or reverse of your invoice to advise our returns department if you would like to exchange the item or receive a refund. If you do require an exchange please note the item name and size you would like along with the product code from the website.

To find the product code please use the website to add the item you would like in exchange to the basket. This will take you to a new screen which will show you the four or five digit product code to the left hand side of the screen in bold letters.

Once you have parceled your return up take it to your nearest supporting retailer who will return this for you. You will not be charged at this point but £3.99 will be deducted from your refund when we receive the item back. You are able to check where your nearest retailer is located using the postcode check on our website.

Once your return parcel arrives back we will then dispatch the alternative item you have requested with no delivery charge or issue a refund back to the card you originally paid with. Please note a refund can take 1-5 working days to show up in your account dependant on who you bank with.