IT Servicedesk - Helprace

Linking IT specialists to the IT servicedesk from Helprace

We know what it’s like to be an IT specialist in need of a well-rounded IT servicedesk. Although we’re all about customer service, IT runs in our blood! This is why we use our very own IT servicedesk software in order to provide our very own customer support.

What are the characteristics of a good IT servicedesk?

One of the most critical features of good IT servicedesk software is its tracking prowess. In order to provide exceptional customer service companies need to have a good grasp on all processes of the IT service desk. Here are some of them:

track knowledge

track customers

track requests

Prevent agent collision and unanswered tickets from affecting customer service

Can Helprace really cut it for all my IT servicedesk requirements?

Helprace came up with an IT servicedesk out of the need to track hundreds if not thousands of requests and still provide a flexible online customer service platform while doing so. This is why the Helprace IT servicedesk not only performs all ticket and community management functions but also provides the flexibility to accommodate multiple agents, telecommuters and other users. Simply put, a Helprace IT servicedesk is all you really need, so why not sign up for your free trial today?