CA Mobile OTP client is used for secure access to a company's application. This client runs on mobile phones as well as on desktops. This issue is related to registry of devices using the desktop client only. A user may encounter a issue registering their second device using the CA Mobile OTP Desktop client Version 2.3.1. Certain browsers for example Chrome 42 and above exposed an issue with the CA Mobile OTP client version 2.3.1,

Environment:

CA mobile OTP Client version 2.3.1 on a desktop

Cause:

The cause of this issue is "Un-populated required AOTPXML string in Arcot ARUDSUSER table" post a registration completion. When registering a new device the OTP Desktop version fails to update the ARUDSUSER table with the required AOTPXML string for proper and complete registration. Any operation on this incompletely registered device fails.

Resolution:

Please upgrade to version 2.3.3 of the OTP Desktop client. Find the new client bundled in CA Strong Authentication Version 9.0 related release bundle. CA-Mobile-OTP-Desktop-Client-2.3.3.zip is the software to download from support.ca.com for version 9.0