Information

CHAPHA any of the information we collect from you may be used in one of the following ways: To improve customer service your information helps us to effectively respond to your customer service requests and support needs.To process transactions your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.To send periodic emails the email address you provide for order processing, may be used to send you information and updates pertaining to your order, or service information.

Return

CHAPHA use carpet returns will be accepted with no hassle, as long as the following stipulations are met: The customer has 15 days to exchange for the same price or more rug with no restocking fee.The customer has 7 days to keep before returning the goods for refund. If returned for refund, the customer is responsible for shipping fee both ways.(no drop-offs).All rugs must be in their original condition. No damaged or stained rugs will be accepted.Return Chapha for out of the United States customers:Unfortunately, We are not able to accept any return for rugs sold to customer outside of the United States due to current sanction in the United States.

Security

CHAPHA enforces the highest safety and security standards possible.Your personal data such as your name and address is encrypted using the latest encryption standards available (256-bit SSL). This means that the data is scrambled when you send it and decoded when it reaches our website. Furthermore, we do not sell or trade your personal information to ANY third party.Moreover, during your payment you are sent to our bank's secure server to complete the transaction. We NEVER have direct access or store your payment details.

TradeMark TM

CHAPHA is a Trade Marked. On Tuesday, September 22, 2015, a U.S. federal trademark registration was filed for CHAPHA by Chapha LLC, Orlando, FL 32801. The USPTO has given the CHAPHA trademark serial number of 86764917. The current federal status of this trademark filing is REGISTERED. The correspondent listed for CHAPHA is CHAPHA LLC of 121 S Orange Ave Ste 1510, Orlando, FL 32801-3241, The CHAPHA trademark is filed in the category of Floor Covering products . The description provided to the USPTO for CHAPHA is Carpets; Rugs.

Tax

CHAPHA most countries, except USA, are subject to VAT (value added tax) and customs duties which are the responsibility of the recipient. Since rates vary by country and by what was ordered, we are not able to supply an estimated cost. Customers ordering from European countries are exempt from customs charges, however they will be billed for VAT by UPS or FedEx. Please contact us at info@chapha.com if you have any questions.