General Information

Please note that Apple, Compaq, Cisco, Dell, IBM, HP, Maxtor, Fujitsu, Seagate, Sun or any item that is not a 3D memory product once processed can not be cancelled or returned for credit. There may be a restocking fee of minimum $ 25 or up to 25% on certain products which differs from product to product.

This item can be shipped in 24 hours or depending on the availability. Please confirm with our customer service at 1-800-821-3354 if you need the item to be shipped the same day.

Please note that most of the major manufacturers (e.g. HP, IBM, Compaq, Dell) part numbers have established corresponding spare part numbers (spare P/N#), or field replacement part numbers (fru #'s) for their items. When you receive the part it may display this Spare P/N# or FRU # on it. You can easily reference this part number as a valid replacement part for your ordered item at any of the manufacturer websites. If you need any assistance in this regard please call our Sales Department at 1-800-821-3354 Option 1.

This part # has a 30 days limited DOA exchange warranty for replacement only with the same part. Some drives may have 90 days warranty which you can confirm. The product may have other warranties like manufacturer, service, or extended warranty that you can confirm with the sales department.

All hardware sold are bulk equipment with no drivers and cd included. If you need a driver or CD installation for a particular item please call to confirm that we have it.

Our online shipping calculator is based to calculate shipping for memory, hard drive and other items that are less than 5 lbs. It may not calculate the correct shipping cost of items that are more than 5 lbs. Please do call us to confirm before you place the order for items that are heavier in shipping. If you do place the order by mistake you may receive an email or call from our customer service department with the exact shipping charges. Some of the items that come in this category are servers, racks, motherboards.

OEM CPUs.

The CPU you are ordering, if it is designated as OEM it may be NEW or PreOwned.

Depending on how old the cpu is and how long it has been out of production, the CPU condition may be new, pull, pre-owned, or like-new condition. The older the cpu is the more like it is out of production. In that case these pre-owned, pulls are the only ones available.

ALL Oem Cpus are tested before shipping and carry a 21 day warranty for replacement only. There are NO cancellations or returns accepted for these parts.

If you are going to use the cpu in a dual-cpu SERVER application or machine then YOU MUST match the SL code for the new cpu with your existing cpu. Please call us if you need help.

SL codes - All INTEL cpu's are also designated by a Step code or SLcode. This is a 5 digit alpha-numberic code on the cpu itself. Your particular cpu may have many SL codes (think of them as versions of cpus made). In order to run dual cpus in one machine the SL codes must match

If you have a brand name computer (eg HP, Cpq, IBM, DELL, you must provide us with a HeatSink part number or we will ship you a generic heatsink if you order one from us.)