Snow Business, December 2015

Snow piled around the column causes potential for future thaw and refreeze Falloff from plowing the drive lane left along the curb line will become icy and create potential for slip fall once compacted Clear the full width of the walk Hand shovel and clear curb lines Clear the front of dumpster compactor areas by hand Clear all emergency exit doors Clear the full width of stairs or a small section even if they are large Clear around parking bumpers TRAINING 28 SNOW BUSINESS DECEMBER 2015 www sima org snowbusiness Pile snow adjacent to walks in the parking lot or have it plowed away Clear around front of store retail vending machines DVD rental machines propane exchanges etc Hand shovel curbs around the front of the store and handicap areas Clear access around fire apparatus Apply ice control in all cleared areas Apply ice control using a spreader or by hand What is the application rate Change your approach during daytime storms versus overnight cleanups Prioritize service areas during heavy or continuous snowfall your companys service and to mitigate liability you may choose to set the bar higher than your clients expectations Your standard work is the basis by which you build your service program Service details that may vary from site to site are covered under scope of work Crews should be trained on how to perform your defined standard work Using pictures is a good way to demonstrate the end result What does good work look like and how do you identify substandard work We use pictures of out of scope work and have trainees identify whats wrong with the picture How you achieve the desired result is based on site layout client expectation available crew and equipment and production timeframes Adjusting for storm type Your definition of standard work should address the service process under varying storm scenarios How you manage a slow accumulating event will be different than how you approach a fast accumulating or heavy event Should your crews adjust their strategy on heavy events to ensure primary and high priority areas are serviced leaving secondary areas until a lull in the event or during cleanup Your protocols during a post storm cleanup event may be different than during an active event It may not be practical to achieve the high expectation EXAMPLES OF STANDARD WORK Many details can be defined for your standard work Do you Continued from page 27 Sidewalk snow cleared from the main walk into the lot behind parking bumpers requires pedestrians to walk through compacted snow creating a slip fall hazard Unless removed the snow and ice piled around the handicap sign parking bumpers could take days weeks or even months to thaw Residual ice will thaw and refreeze sending new ice into the parking and walking areas Snow was not cleared to the pavement snow remains against the building and the curb line was not cleared Ice control product was applied on top of residual snow creating a slush that may refreeze 1 2 3 4 Standard work identifies services that are expected for each client This photo shows examples of areas that need work such as overapplication and sloppy bumper clearing

View the Covers and the Table of Contents pages from every issue of this publication, all gathered together for easy browsing. Just flip pages and zoom as you normally do to see each issue's Cover and Table of Contents, then follow links directly to interesting content.