Service and contact

List of terms

A

AdministratorPerson who runs the XXImo administration on behalf of the customer and is authorised to apply for XXImo Mobility Cards – manage and block.

AppApplication for a smartphone.

AuthorisationEach XXImo Mobility Card can be set up entirely uniquely. The employer decides what type of transactions the employee is allowed to use the card for. Authorising the different mobility services is done online by means of the self-service module.

Available balanceThe credit with which the cardholder can make transactions.

C

ClimaCountConcept entailing calculation of the CO2 emissions based on the expenses incurred using the XXImo Mobility Card. The CO2 emissions can subsequently be compensated for.

CO2 compensationCompensating for CO2 emissions caused by an activity or product by investing in compensation projects, such as (for example) renewable energy, forestry, capture of greenhouse gases and energy-saving measures.

CreditAn amount of credit paid by the customer or cardholder to the issuer, expressed in euros, for use of the mobility services.

CardholderThe natural person designated by the customer, i.e. the employee, who is authorised to use components of the service and the XXImo Mobility Card.

Chain journeyThe distance covered from door to door, which can be done in a motor vehicle, on foot, by public transport bicycle or public transport scooter, or using public transport.

CustomerThe legal entity or natural person who, for the purposes of their business or occupation, has signed an agreement with XXImo.

Customer numberThe cardholder’s 8-digit personal number, which may be found under the name on the XXImo Mobility Card. This number may be asked for in communications with XXImo or its partners for the purpose of identifying the cardholder

F

Four-eye principleXXImo’s principle that ensures that there is always an extra check by a second administrator when it comes to adjustments made by the first administrator.

I

IssuerCompany with whom, if so agreed, the customer has signed an agreement for a facility on the XXImo Mobility Card.

M

Mobile websiteOnline self-service module from XXImo for cardholders who have a smartphone and are en route. This page enables the cardholder to view their available balance, plan a route, request a PIN code, find the nearest car park and much more besides, anytime, anywhere.

Mobility servicesThe services provided by the partners of XXImo through the XXImo Mobility Card. These could be both products and services. For further information on these mobility services please see here .

ModularityA separate component of XXImo’s total package which is readily extensible with multiple components.

Multi-storey parkingParking a motor vehicle in a multi-storey car park. For further information please see here.

P

PartnerA partner with whom XXImo has signed an agreement for the provision of mobility services associated with the XXImo Mobility Card.

PrepaidThe XXImo prepaid card will only work if credit has been transferred to the card in advance. If there is no credit or insufficient credit on the XXImo prepaid card, it will not be possible to make the payment. For that reason, the balance on the XXImo prepaid card is topped up to the desired amount of spending credit. This spending credit is entered by the administrator when applying for the card.

ProductThe XXImo Mobility Card can be tailored to the individual. You will discuss with your employer beforehand which products and services are available to you. Products include: refuelling, parking, taxi and public transport. View a list of all products and services here.

Procurement benefitsSecuring a lower purchase price by large-scale purchasing of products and/or services on the part of XXImo.

R

Reserved amountAdvance amount required by some companies, such as car hire firms and hotels, to place a reservation. This amount is offset against costs actually incurred. If the reservation amount exceeds the actual costs, the amount will be recredited to the XXImo Mobility Card.

RetailerCompany or institution that accepts the XXImo Mobility Card as a method of payment.

Refuelling cardCard used to obtain and pay for fuel and lubricants.

S

ServicesThe XXImo Mobility Card can be tailored to the individual. You will discuss with your employer beforehand which products and services are available to you. Services include: payments and the mobile website.

ServiceThe service from XXImo vis-à-vis the management and the financing of mobility services.

SustainabilityOngoing efforts to ensure that continued economic development is brought about taking maximum care that subsequent generations’ needs can be met in terms of prosperity and welfare.

T

Terms and conditions of useThe general terms and conditions of XXImo as well as the general terms and conditions of the XXImo Mobility Card, irrespective of the form in which these are announced.

U

Upgrade amountThe amount by which the credit on the XXImo Mobility Card can be increased.

V

Visa networkA global network within which you can pay with a Visa payment card, and hence also with the XXImo Mobility Card.

VAT summary invoiceAn invoice detailing all mobility services paid for using the XXImo Mobility Card in a given period. The VAT specified on this invoice can be used for the purposes of the VAT statement.

XXImo account numberCardholder’s eight-digit personal number which can be found under the name on the XXImo Mobility Card. This number may be asked for in communications with XXImo or its partners for the purpose of identifying the cardholder.

XXImo self-service moduleSecure portion of the website on which the administrator can manage and request the cardholders’ mobility services.