Adwords editor not working

When I try to login to my Adwords Editor, a message pops in, it says that my account (email) doesn't exist. I've tried several times since last week, but it doesn't work. It's weird because I do have access to the MCC.

Re: Adwords editor not working

If you're using the email in your forum profile, the message is expected, as the email is not linked to an AdWords customer. While there are plenty of logins with the domain of your email, there are none with your specific address.

Once you accept invitation from Admin in your hierarchy, you should be able to sign in.

Re: Adwords editor not working

How are you authenticating, by choosing "Open browser to sign in" or "Use in-app browser to sign in"?

If from browser, you need to be signed in (in the browser) as either of those users, who based on their Google account identity are not you. If using in-app browser, you need to specify their password.

Re: Adwords editor not working

open browser to sign in, and then the browser give me a code, and I copy and paste that code in the AdWords editor and then appears a message pops in, it says that my account doesn't exist, is only happen with that 2 email address because I have another account and work perfectly I don't know what to do, I try everything that you said in the past message.

Re: Adwords editor not working

If you're getting the auth code from the browser, and you are not signed in to the browser as either of the 2 accounts you mention, then the error is expected since the Google account the browser is signed in to is not associated with an AdWords customer.

If you are signed in to the browser with multiple accounts, then the code is likely coming from the account that is not AdWords.

Your choices are:1. Use the in-app browser, which means knowing the password of the email you use.2. Get someone in your hierarchy to invite you; after which you'll need to sign-in to AdWords to accept invitation.

Re: Adwords editor not working

We can see the problem with ral@ in our server logs; it is being investigated.

There doesn't appear to have been any access from Editor for the user cva@ in the past 14 days, and it's somewhat difficult to access logs that go back further. It would help if you could try logging into Editor with this email again, so that we have a fresh record in the logs with details of the failure.