Q&A

Product Q&A

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I bought an iPhone 4s rubber case from Otter online and it has an access to the earphone plug but it's completely covered. it seams that it has been reversed because it has access to the phone chip releaser. can you please tell me it that was the way it was built or there was a factory default?

Howdy! Well this is my take on your question...I had the same question over 2 years ago...I was trying to plug in my earphone device and I could not get it in, then I thought the same thing you did...obviously it has been reversed! However...after a while I came up with this answer

Just like the Off/On switch, the ringer switch, the charging port...the access is there but yet protecting your phone. I believe it's done that way to keep moisture from getting in...Cause all you have to do is pop up the flap and insert your plug...this answer may be wrong, but makes sense to me ;-)

It's a removable flap. This has saved me when the phone is exposed to dust and moisture. It's a port directly to the inside of the phone and should be covered when you are not using your ear piece. This is the same concept of the charging port.

I had the same issue, and when I discussed the location of the ear phone jack outlet with Otterbox, they explained that it wasn't a design flaw. The jack is covered to protect it from dust... and the opening to the side is for that small hole next to the earphone jack. Someone suggested that you could just cut that small rectangular part of the case so that the earphone jack is exposed, and that way you won't wear out the silicone by flipping it back and forth while you use the jack, which for most people is all the time!

Product Reviews

Rated 4.5 out of 5 by 1053
reviewers.

Rated 5 out of 5 by kathy077 Will Buy Otterbox Again
I just ordered a new silicone cover knowing that it will begin to stretch out within a few months and may require replacing again (this is my 3rd silicone replacement). As much as I wish that Otterbox would figure out a way for the silicone to last longer, I will be buying Otterbox again when I replace my current phone. After being in the Defender case for almost 3 years, my phone still looks like new. It has been dropped too many times to count, thrown down steps and across the room (by young children) and has had water spilled on it more than once. It was definitely worth the money (especially with the warranty they provide).
November 21, 2014

Rated 1 out of 5 by dontlikeotterbox Poor Value
The rubber part of these Otter Boxes stretch out almost immediately. The insert that goes into the charger port no longer inserts so it sticks out and is annoying. The headphone hole is not lined up correctly.
After spending this much money on a good looking phone, it was a mistake to put a low quality product like an otter box on it.
Also, as I wrote this review, no "Cons" couldn't even be selected. The details are not important to this company.
September 21, 2014

Rated 3 out of 5 by anotterunhappyuser Stretched cover defender 4s
Overall I guess the phone is protected. The silicon skin is horrible though. If you can cradle your phone in one hand and operate, this stretches at the pressure points. Which is the top corners where your thumb and finger would possibly be. The portion around the button becomes loose also. When I purchased my phone they put the case on for me. So not sure I was aware of a warranty on the case until I picked up a couple new phones. We started talking and as I said phone is protected overall. I would recommend it on that, but just be aware of the 1 year warranty. I do believe mine broke down before that time, but I just heard of warranty. So I am now at a year and a half.
August 28, 2014

Rated 3 out of 5 by Stubbz The hole for the earbud jack
I figured out why the jack hole does not cover the hole on the iphone 4S only when apple came out with the iphone 4S compared to the 4 they moved the earbud jack just a litte bit to the left and the vibrate switch down just a bit. That is why the case does not fit exact on a iphone 4S.
July 10, 2014