NHS trust 'listens' to views about services from Marlborough to Warminster

There is a chance to give their views on community healthcare services run by Great Western Hospitals NHS Foundation Trust from Marlborough to Warminster.

The trust, which runs Great Western Hospital in Swindon, also provides integrated community teams made up of nurses, occupational therapists, physiotherapists and support workers ,who care for people in their own homes.

Care co-ordinators are another service run by the trust, aimed to keep people well and living as independently as possible.

In collaboration with Healthwatch Wiltshire, the trust is holding a 'listening' event on Thursday, September 18, from 6.30pm to 9pm, in the Town Hall, Devizes.

It is being described as an opportunity for local people to share their views on what is good about the trust’s services – it will be held in round table open discussions, rather than a question and answer session.

All feedback will be used to identify areas for improvement and build on areas which are working well for patients, their families and carers.

Trust chief nurse Hilary Walker said: “This is our second listening event and a chance for people to tell us what we do well and what we need to improve. We want peopole to come along and share their experiences with us.

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“It could be about the care they’ve received, how staff treated them, how they were kept informed or anything else which they feel is important.

“Our staff work incredibly hard to provide the best care possible, but we know sometimes we don’t get everything right. We found our first event in Swindon really useful and we have already published feedback on our website.”

Emma Cooper, chief executive of Healthwatch Wiltshire, said: “We welcome the Great Western Hospital NHS Foundation Trust’s approach involving the public in the development and delivery of their services. We are pleased to be a partner in this piece of work.”

As well as the Great Western Hospital in Swindon, the trust runs a number of healthcare services across Wiltshire including Savernake Hospital in Marlborough and community hospitals in Devizes, Chippenham, Trowbridge, Melksham and Warminster.

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To book a place call the trust on 01793 604377. Tea and coffee will be provided and all ages are welcome.

If you are unable to attend but would like to share your feedback you can call the trust’s customer feedback service VoiceBook on 01793 604044 and leave your comments as an answer phone message or by email to customer.service@gwh.nhs.uk

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