Reinstalling a Cisco Unity Express Image Using the Boot Helper

Last Updated: June 25, 2007

This chapter describes the procedures for installing Cisco Unity Express software using the boot helper.

Note The boot helper method may be used for emergency situations when your system is not responding as required or for a new installation. The helper supports only installations of licenses and full images. The boot helper mode does not support upgrades or language-only installations.

This is a clean installation. It cleans the disk by erasing any existing configuration and voice-mail data before loading the new files on the disk. You must back up your configuration and data files before starting the clean installation, then restore the configuration and data files after the installation takes place. Both FTP and TFTP servers are required.

Caution This step cleans the disk. All configuration and voice messages are lost after this step. For future upgrades and installations, verify that a backup has been done. If it has not, abort at this step and do a backup. See the
"Appendix A: Backing Up Files" section on page 47.

Note Select the language that was previously configured as the system default on the system running the earlier release. If you want to change the language support as part of the upgrade, additional preparation is required. For example, users, audio prompts, triggers and some custom scripts might be defined with a different language than the system default. If these are not updated correctly, then audio prompts for users defined with other languages may not work. See the "Appendix C: Language Upgrade Preparation" section on page 51.

Step 4 Your choice will appear as a "*" in the language selection menu. Use the menu to add, remove, or get information about languages. Enter x when finished. The example below shows that Italian, US English, and Mexican Spanish are selected.