Where do I find my MSL?

What's an MSL?

Your Master Subsidiary Lock code (MSL) is a 6-digit code unique to your CDMA phone that's necessary to access some of your phone's deeper functions, such as wiping a phone number or manually programming in a new one.

GSM phones do not have MSL codes.

Where can I find my MSL?

When you activate a device on Ting, we will send you an email that includes the MSL for the phone you just activated.

Occasionally that information doesn't make it into the email, but you can still find your MSL in your Ting account.

To find your MSL:

Log into your Ting account

Click on Device settings

Click the device nickname or phone number

Your MSL will be listed in Details section of your device settings

What if my phone doesn't accept my MSL?

There are a couple of different reasons why your device may not be accepting the MSL shown in your Ting account:

Make sure the ESN/MEID number on your Ting account matches the ESN/MEID (sometimes called IMEI) number listed in your device's settings.

Is your phone rooted or modified in any way? If so, this may be causing the MSL not to be recognized.

Comments

And if you've been trying to transfer your Ting Number onto another cell phone, have tried to activate several times and did not get an email with -or without, for that matter- MSL to finalize activation?

Hey Kenneth and Pierre, sometimes the MSLs of the devices brought in as part of the BYOD program get stuck in the system. I see you both sent in an email to our help centre which is the one of the best way to get this looked after, the other would be to call us at 1-855-846-4389. If you have any other questions feel free to follow up with the rep who sent the email with your phone details.

I just joined Ting and activated two Galaxy epic phones - the thing is I did not wipe the phones first - I do have a few issues, can I try to wipe them and start over. Do I cancel account and start over? Please help.

You can perform a factory reset on the devices and they will reactivate themselves upon start up. Be aware through that you'll lose all of your content so you'll need to back up everything that you can.

When you activated the device on Ting, we sent out an email that should have the MSL of the device in it. If you don't have that email anymore, you can contact our support team with the ESN to get some help!

Awesome! Found the MSL, but when I type in the ##72786#, as soon as I touch the final #, the phone just reboots, and I don't have time to enter the MSL. Any thoughts / suggestions? It's a Samsung Galaxy SIII.

I just searched online and this phone is a GSM phone and cannot be used on CDMA networks because it does not have the correct radio capabilities. Only Sprint branded phones will work on the Sprint network (& Ting CDMA).

Actually, this forum is only for Ting, a US carrier that has a service using the Sprint network and one using the T-Mobile network.
Only Sprint branded phones are permitted on the Sprint network. CDMA carriers (Sprint & Verizon) lock their networks to only accept their own branded devices. The CDMA networks have made some business deals with Apple & Google, for instance, to accept some of those devices.

For instance, the same model iPhone 5 was sold for Verizon & Sprint, but a Verizon iPhone 5 cannot be used on Sprint since the phone's ESN is not in Sprint's network database. I know because I tried to bring one to TIng CDMA.