A: To start using your TalkTalk Mobile service, simply remove your existing SIM card and replace it with your new TalkTalk SIM. Your first call will automatically transfer free of charge to our Customer Services Team, where a representative will welcome you and ask you some security questions before activating your new service.Top

Q: Do I have to be an existing customer to take mobile services?

A: Yes. You must be an existing TalkTalk customer to be eligible for mobile services.Top

First, you will need to obtain a Porting Authorisation Code (PAC) from your existing provider. If you ring them and ask, they will be able to provide this to you freely. Once you’ve provided us with the PAC we’ll transfer your number to the TalkTalk mobile service on your requested date.

Please note: Your TalkTalk SIM will only become active on your requested transfer date. Unfortunately, you will be unable to make or receive calls until your existing number has been transferred to your TalkTalk SIM.

Please note: You will need to get your PAC prior to registering with us if you want to transfer your number.Top

Q: When will my order be delivered?

A: You should receive your SIM card or USB modem within 72 hours of placing your order. Your order will be delivered by Royal Mail.Top

Q: What happens if I'm not at home for the delivery?

A: Don't worry if you are not at home. Our packaging isn't too large so will fit through most letter boxes. If for some reason it doesn't fit through your letter box, Royal Mail will leave a note with instructions on how to collect the package from your local Sorting Office.Top

Q: Can I request delivery on a specific day?

A: No, unfortunately we are not able to provide you with specific times or days for delivery.Top

Q: Why haven't I received my order?

A: If you haven't received your order within 72 hours please contact customer services on 0870 087 8751 and they will be able to track your Royal Mail delivery for you.Top

Q: What will I receive with my order?

A: Your delivery will include your mobile SIM and welcome pack. If you're ordering mobile broadband then your delivery will include your USB modem and all the information you need to get up and running.Top

Q: How can I find my new mobile number?

A: It is written on the SIM Box that is sent to you. Alternatively, follow these simple steps to get your new number:

Q: How do I set up my mobile for internet access and picture messaging?

A: To activate internet browsing and picture messaging on your mobile, text "talk" to 40127 and we will send you the settings you need by SMS.
When you get this text message, simply save it to your handset and you will be free to start mobile internet browsing and picture messaging.

It can take up to 2 hours for this text service to become functional. Alternatively, just ask our call centre agent to send you the settings when you call to activate your SIM.
We will send the settings to you by SMS, which you can then save to your handset .

Note, if you have an early Android handset or your handset is not supported by our database you will need to manually enter the settings on your phone. Below are the TalkTalk settings for you to input to your handset.

Access Point Name (some handsets will show APN): mobile.talktalk.co.uk

Username: wap

Password: wap

Session type: Continuous / permanent

Authentication: Normal

Network type: Ipv4

Security: Off

Gateway (IP) address: 212.183.137.012

Port number: 8799

Access Point Name (some handsets will show APN): mobile.talktalk.co.uk

A: For security reasons, your first call will automatically transfer free of charge to our Customer Services Team. Don't worry, it's just to make sure that your SIM card has safely arrived. You will be asked a few security questions to confirm you are the right person and then your SIM will be activated so you can begin enjoying your TalkTalk mobile serviceTop

A: Whilst Roaming, customers receiving Voicemail will be sent the following SMS: "Voicemail has 1 new message. To access your mailbox, please call +447XXXXXXXXX and press 9 during the greeting."

Dial the number in the text message you receive.

When you hear your voicemail greeting, press 9.

You will then be prompted for your voicemail security code in order to access your voicemail.

Alternatively, you can dial +44 7836 121 121 from your handset and enter your mobile number followed by #. You will then be prompted to enter your voicemail security PIN. Visit www.talktalk.co.uk/mobilepricing for details of charges whilst roaming abroad.Top

Q: How do I transfer my contacts from my old SIM card?

A: Your contacts will either be saved on the SIM card or on the phone.

So before you put your new TalkTalk SIM into your phone, go to the contact list and save all of your existing contacts onto the phone memory (please refer to your phone instructions for details on how to do this)

When you insert your new TalkTalk SIM card, all of your contacts will be on your phone.

Please note that every handset is different, with some reading the contacts from the phone memory and others from the SIM card.Top

Q: Why am I receiving an error message when I insert my new SIM?

A: Some phones are locked to a specific network. It means they can only work with a certain mobile phone operator.

To check whether your phone is locked, all you have to do is call your previous network provider and request they unlock the handset. You will be provided with a code that you can enter on the phone to unlock it.

A: The IMEI (International Mobile Equipment Identity) is a 17 or 15 digit code which is unique to your device.

The IMEI is usually printed on the compliance plate under the battery.Top

Q: Why am I unable to call some premium rate numbers?

A: For security reasons TalkTalk has chosen to bar calls to some premium rate numbers. This is to protect you and your family from running up excessively high bills resulting from the cost of calling these destinations.

Please note: Calls to premium numbers are not included in your monthly allowance and will be charged additionally on your monthly bill.Top

Q: Can I use a TalkTalk SIM card in Apple's iPad or iPhone 4?

A: No. The type of SIM card required for use within the iPad and iPhone 4 is a micro-SIM. TalkTalk does not support micro-SIMs.Top