WHAR'S MY Jewell PLS HELP !!!!!

i'v been pLAYING for four DAYS SINCE I'V bought coins befour the new Version of the game

i uploud a pic , so please be helpful with me

Shipped from cache u $ 70 and comes to me Jewell?
This number of consignment
DivoSaga Cancer Jewel Topup
Transaction No: 12707816
Transaction No: 12746929
server cancer
I did not reach any Jewell !
help plz

♣ClaYmore♣

When I charged my Cash U card with money (two times with 35$ which sum up to 70$), I tried to but an item from the game. The money has been withdrawn from my card but I could not buy the item! I hope you can look into this problem with the transaction.