Alfa Romeo owners

Roadside Assistance

In the event that your vehicle is immobilised, Alfa Romeo Roadside Assistance will help you to continue your journey with the minimum of inconvenience to you and your passengers. The programme provides support for you and your Alfa Romeo for 3 years from the date of first registration, 24 hours a day, 7 days a week.

Alfa Romeo Roadside Assistance just a phone call away

Should you require assistance, simply call the toll-free number that is printed on your Alfa Romeo membership card 1800 870 713. Our experienced Customer Service Advisers are on hand 24 hours a day to provide you with advice and help.

Technical assistance (where vehicle immobilization is due to mechanical problems)

Non-technical assistance (in cases such as a flat tyre, running out of fuel, etc.)

Help with lock-outs and lost keys

Assistance following an accident

Assistance whilst touring with your Alfa Romeo

Assistance with home emergencies

Important Fuel Information

Petrol

New Alfa Romeos sold from 1998 onwards must use Premium Unleaded Fuel with a minimum R.O.N. rating of 95. Using the incorrect grade will cause running anomalies and warning signals.

Ethanol

All Alfa Romeo vehicles imported since 1998 must run on minimum 95 R.O.N. fuel (premium unleaded petrol), but will operate satisfactorily on E5 (5% ethanol blended petrol as long as it is to European Standard EN228). Note: E5 to this standard may not be available in Australia. Ethanol blends higher than 5% (eg E10) are not recommended except in emergency situations as there may be material compatibility and drivability issues.

Diesel

Use only Ultra Low Sulphur Diesel Fuel. Alfa Romeo only recommends the use of Ultra Low Sulphur Diesel (USLD) that complies with the Fuel Quality Standards Act (FQSA as at 1 January 2006) in Alfa Romeo vehicles fitted with common rail direct injection diesel engine. Using the incorrect grade diesel fuel will cause running anomalies, possibly activate warning signals and also possibly cause component damage. Consult your fuel reseller when refuelling if in doubt.

Bio-Diesel Fuels

The inconsistent nature of Bio-Diesel fuel, typified by large particulates and various contaminates, can cause severe damage to the various components of common rail direct injection diesel engines. Any bio-fuels must conform to the standard EN590. Alfa Romeo DOES NOT recommend the use of Bio-Diesel fuels that can't be certified to this standard. Any consequential damage caused by the use of Bio-Diesel fuel will not be covered by the manufacturer's warranty.

Engine Oil Tips

Selenia Oil

Oil is the lifeblood of every car, and Selenia is the lifeblood of every Alfa.

From the very first beat of every Alfa Romeo's engine, Selenia oil is the difference between it running as intended.

Only Selenia meets the exacting demands of Alfa Romeo's engine design. Its synthetic formulation goes beyond international engineering specifications, maximising engine performance and protection - even under the most testing conditions.

Selenia motor oil is formulated with the correct balance of ingredients, whether you drive an advanced direct injection, multi-valve engine or the latest variable-geometry turbo-diesel. Its unique compositions minimise friction and fuel consumption over the entire oil change interval.

Selenia protects your Alfa's engine from the instant you start, to the moment you switch off.

Repeat the following steps until the oil level is between the Minimum and Maximum marks. As a guide, the interval between the Minimum and Maximum marks represents around one litre of oil:

Remove the oil filler cap, near the Alfa Romeo logo on top of the engine

Pour in a small amount of oil at a time

Allow the oil to settle for a few minutes each time

Re-check the oil level each time.

When the oil level is correct, replace and tighten the oil filler cap

MOPAR MENU PRICE SERVICING TERMS AND CONDITIONS

These terms and conditions (Terms and Conditions) govern the operation of the Mopar Menu Price Servicing program (the Program), and are effective from 1 July 2015. FCA Australia Pty Ltd (FCA) reserves the right to amend the Terms and Conditions or terminate the Program at
any time and without notice.

Under the Program, visitors to the relevant FCA website for their Eligible Vehicle are provided with an estimated price of an Eligible Vehicle’s applicable standard scheduled service (Scheduled Service) at an Authorised Mopar Service Centre based on information they enter regarding the model, make and engine type of the Eligible Vehicle (Quote). The Quote is calculated based on FCA’s recommended cost of genuine Mopar parts and labour (Service
Items) for an Eligible Vehicle’s applicable Scheduled Service interval according to the FCA’s
recommended maintenance requirements, including the items listed in section 8 below.

The Quote is an estimate only and is not a maximum price for a Scheduled Service. The purpose of the Quote is to provide information and guidance as to the estimated price of an
Eligible Vehicle’s Scheduled Service based on the items listed on the website as being
included in the relevant Scheduled Service. The actual servicing cost of your Eligible Vehicle may exceed the Quote if servicing the Eligible Vehicle requires items that are not covered by the Program (as set out in section 10 below), or if any exclusions in section 11 below apply.

The Quote is specific to the vehicle, model, model year, grade, engine type and Scheduled Service entered into the Mopar Menu Price Servicing Tool at the time of receiving the Quote, so you should carefully check the details you enter in obtaining a Quote to ensure they match your Eligible Vehicle’s details.

To the extent permitted by law, FCA will not be liable for the price of your scheduled service exceeding a Quote.

The current recommended service regiment for Fiat and Alfa Romeo vehicles (from 2007) is set out in the servicing schedules on this website. These may be updated and replaced from time to time - and so may differ from the service schedule set out in your vehicle service handbook. To the extent of any such difference, the servicing schedules on this website should be considered as the correct servicing regiment.

WHICH VEHICLES ARE COVERED BY THE PROGRAM?

The Program applies to all Fiat and Alfa Romeo vehicles with a “model year” of 2007 (as defined by FCA) through to current models of these vehicles (Eligible Vehicles).

The Program does not include government or rental vehicle customers.

WHAT IS COVERED BY THE PROGRAM?

The standard Service Items covered during a Scheduled Service include:

labour;

Mopar Genuine spare parts;

lubricants; and

sundry items such as environmental levies, oil and waste removals and workshop supplies;
in accordance with the FCA’s recommended maintenance requirements for the applicable Scheduled
Service.

HOW LONG IS THE QUOTE VALID FOR?

Quotes are valid for the later of:

30 days from the date the online booking is made; or

if applicable, any expiry date for the Quote specified on the relevant website at the time of the booking.

WHAT IS NOT COVERED BY THE PROGRAM?

The Program does not include:

replacement of wear and tear items such as tyres, brake pads and rotors, wiper blades, light globes and bulbs, etc;

fluids, additives and treatments not specified as part of the relevant Scheduled Service;

additional repairs found to be required at the time of service;

accident damage;

repairs for vehicles operated in outside “normal” conditions;

additional maintenance due to modification from original specification, such as LPG, turbo chargers, drive trains, suspensions etc;

fitment of non-genuine parts or non-genuine accessories;

additional work requested by the owner of the vehicle; and

adjustments and/or any additional work deemed necessary not otherwise specified to support particular driving conditions.

Additional labour or parts may be required when vehicles are operated outside “normal” conditions. These include, but are not limited to vehicles used for towing, off-road use or vehicles used in extreme conditions. Lubricants will require more frequent changing than recommended in the Service Schedule when vehicles are operated off-road or in dusty and wet conditions, particularly during water crossings or as a result of frequent city driving at low average speeds.

The actual servicing price may also exceed the Quote if the Eligible Vehicle has missed any previous Scheduled Services, not serviced their Eligible Vehicle in accordance with FCA’s recommended intervals for Scheduled Services as additional labour or Service Items may be required.

ONLINE BOOKINGS

FCA uses its best endeavours to ensure that the online information regarding the opening hours and service availability for Authorised Mopar Service Centres is accurate and up-to-date, but cannot guarantee their actual opening hours or availability as the Authorised Mopar Service Centres owned and operated independently of FCA. For this reason, to the full extent permitted by law, FCA will not be responsible for any inaccuracies in this information, or for any failure by an Authorised Mopar Service Centre to provide a Scheduled Service at the time requested in your online booking.

PRIVACY

In order to book in a Scheduled Service online, you will need to provide Personal Information. The Personal Information you provide will be used for the purpose of booking you in for your Scheduled Service at an Authorised Mopar Service Centre, and may be disclosed to FCA’s authorised dealers (and any necessary third parties) to facilitate this booking. For information on how FCA may deal with your Personal Information, including the extent to which your Personal Information may be disclosed to overseas recipients, please see our Privacy Policy.