Once the file is downloaded, open your Downloads folder/location of the downloaded file

Double-click mb-support-X.X.X.XXXX.exe to run the program

You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.

Place a checkmark next to Accept License Agreement and click Next

You will be presented with a page stating, "Get Started!"

Click the Advanced tab on the left column

Click the Gather Logs button

A progress bar will appear and the program will proceed with getting logs from your computer

Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK

Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:

Click "Reveal Hidden Contents" below for details on how to attach a file:

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

Share this post

Link to post

Share on other sites

{ the 2 links you tried to test are not meant to be reached by humans .

The 403 is legitimate.)

You recently added Proxifier. That added an extra layer to the Winsock.

Proxifier is what is gumming up this pc's ability to have a fully functional Malwarebytes.

Can you consider uninstalling Proxifier & then do a Windows Restart ?

Thanks, seems to work properly now. Weird that proxifier would cause this (even without proxification enabled on MBAM or it even enabled at all) - shame though as proxifier is a useful tool for part of my work.

Share this post

Link to post

Share on other sites

This issue should be resolved by the new beta build of Malwarebytes, version 3.8. You can learn more about it here.

If you decide you wish to give the beta a try then please open Malwarebytes and navigate toSettings>Applicationand scroll to the bottom of the tab where it shows the option to enable beta updates and select the option to do so and clickYesat the confirmation prompt then scroll back to the top of the same tab and click on theInstall Application Updatesbutton and allow it to download and install the new build, allowing it to restart your system if prompted to do so once the installation completes, making sure that you save anything you were working on before you do.

If you do try the beta, please let us know if it resolved the issue you were experiencing or not.