Rules governing our raffles

Gambling responsibly

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These rules apply to our raffles:

winners will be notified in writing

no ticket(s) to be sold by or to anyone under 16 years of age

any entrant found to be under 16 years of age automatically forfeits the right to any prize

late entries will be treated as a donation

no acknowledgements will be issued

the winner’s photograph may be required for future publications

please return any unsold tickets.

Raffle complaints procedure

We recognise that there may be times when supporters who take part in our prize draws may wish to raise concerns about problems they've encountered. It is our policy to encourage free communication so that any difficulty can be quickly resolved.

In the first instance, please contact us directly by calling our dedicated supporter care team on 0300 330 07 40. We will respond to initial complaints and queries within 48 working hours of receipt of the complaint. Every complaint is taken seriously and fully considered in order that a satisfactory resolution can be reached.

If the complaint is not satisfactorily resolved, the matter will be escalated appropriately.