Stephen Thorpe

started a topic
over 2 years ago

VIS Pro Beta 4 Crash

Not sure exactly what happened here as I was out at the time. I came back to find my desktop had rebooted. When I logged on, the VIS Pro Anti-Virus and Firewall were both OFF. I manually switched these back on successfully, then rebooted again and everything came up normally.

Checking the event logs, I found the following which was the first event in the 'sequence'

Sorry for the lack of information, but as I say, I was out at the time of the crash.

Desktop is running Windows 10 Pro x64 1607 fully patched.

Please let me know if you need any further information.

Steve

N

Nicholas Harris

said
over 2 years ago

We have seen crashes referencing this .dll in the past but we would not be able to tell much more about what's going on without an actual crash dump. Was there also a .NET Runtime crash referenced right next to this application error?

If you continue see this crash let me know and I will set up a case and we can set it up to collect a user-mode crash dump so that we can investigate further.

S

Stephen Thorpe

said
over 2 years ago

Hi Nicholas.... am getting these crashes now on both desktop and laptop. Just had one on the desktop - the first I've actually seen. The VIS Pro systray icon went red, and the action center flagged a message. The systray icon went blue and the whole system froze (dumping I guess), then rebooted after a few minutes. When I logged back in, the systray icon was grey - both antivirus and firewall were shown as off in 'MyVipre'. Manually switched these on, and all looks OK, except all setting have been reset to default. I will have to set everything up again. Once the firewall activated, I got had the network found messages come up for my home network.

One other restart issue I've seen on a couple of crashes, is that the threat definitions have been lost, and had to be downloaded again.

Please let me know what I should do next to help provide information.

Steve

N

Nicholas Harris

said
over 2 years ago

Stephen,

Thank you for the feedback. I will follow up with you in our most recent case as we will need to set up and collect the crash dump.

Chris McReynolds

said
over 2 years ago

I am also seeing this on both test PC platforms daily. The Red shield and having to restart standard Vipre (not VIS). I have not started any debugs, but I could send the logs if it might help. Just say the word and I will upload from both PCs.It started on the Win 10 PC before the Win 7 and Win XP hybrid.

-Chris

N

Nicholas Harris

said
over 2 years ago

Chris,

We would love to get as much info on this as possible. I will start a case up for you now and send you some instructions as we will need to set up a service crash dump as well as increase VIPRE's logging level.

Chris McReynolds

said
over 2 years ago

OK.

s

stelvin

said
about 1 year ago

You can use Torngat app to prevent system from getting crashed or revoked. Get it from torngat.net/