Rejuven8 Online Booking Guide

Guide to Online Booking

Welcome! This is a quick guide to our online booking system to answer some FAQ’s and a few reminders for you, please read the entire thing before reaching out to be sure your question hasn’t already been answered here!

Selecting your massage therapist:

We currently have 2 therapists in our office for you to choose from. Please read through our profiles to be sure you choose the one that fits your needs best! Our profiles can be found here: Therapist Profiles

Booking a Massage/Float Package:

It is easiest to call us and book these over the phone, but if you’re feeling up to it you can book it online as well (it just gets a little confusing)! When booking a massage/float package, they need to be booked as separate appointments since they are in separate rooms. You’ll need to book your massage or float first, then go back in and book your massage or float following that appointment time.

Booking Multiple People:

When booking for multiple people, please complete a separate form for each individual. Do not book under one name otherwise, only one person will have access to intake forms & confirmation emails/texts. It will also take longer when you come in for your appointment if we have to create each person’s file & intake forms.

Why is it Asking for My Card Information?

We take card information in case our cancellation policy is broken. A copy of that can be found on our website here: Cancellation Policy. Your card will not be charged anything at this time, you can pay however you want when you come in for your appointment.
Please note- card information is required even if you plan on using a gift card for your service.

Discounts (Buddy Float Special, Packages, etc)

Since we don’t take payment until you actually arrive for your appointments we will apply any discounts then. No need to worry about that now!

After You Book

Expect a Confirmation Email

You will receive an email letting you know that your appointment time has been requested. After we accept your request you will receive another email letting you know. At this time the appointment is official & on our books!

Look for the Door Code

The door code is now displayed at the top of the confirmation emails in bright red writing. Be sure to enter the # symbol before the numbers.

Intake Forms

At this time, all intake forms are filled out in the office. Please arrive early enough to accommodate this or your session may be shortened.

Get Ready for Your Float

If you have booked a float: Make sure you’re as prepared as possible by taking a moment to check out our First-Time Floaters page.

Purchase The Gift of Relaxation

LATE ARRIVAL POLICY

If you are more than 5 minutes late to your appointment for any reason, we reserve the right to deny your appointment and mark you as a no-show. You will be responsible for full payment in this case. If we have time and are not busy with other clients, we will do everything we can to give you a shortened session with any remaining time you have left. You will be responsible for the full session price.

NO SHOW POLICY

If you do not show up to your appointment, you will be charged the full price of the session.

CANCELLATION POLICY

If you need to cancel or reschedule your appointment for any reason, please give us at least 24 hours notice. You may cancel or reschedule from your confirmation email up until the 24-hour cut-off. If the cut off has passed, please call the office. Any cancellations made after the cut off will be charged ½ the price of your session booked. Any cancellations made within 3 hours of your appointment time will be considered a no-show and charged full price.