Japan

A NEW SERVICE MODEL

As the leading Western private-sector water services company in Japan, Veolia provides customer management services for public water utilities. With municipal clients including the cities of Tokyo, Osaka and Kyoto, Veolia generates annual revenue of over €100 million in the country and has over 10 million customers. Veolia’s activities in Japan illustrate the company’s ability to provide local authorities with methods and expertise designed to optimize service performance without investing or privatizing local operators.

INNOVATION AND RESPECT FOR THE ENVIRONMENT

Veolia designs innovative solutions that help protect the environment, such as the new, ultra-modern call center that opened in 2014 in Narita, 65 km from Tokyo.
Jenets has been using a fleet of electric vehicles since 2012. By the end of 2015, all employees will be able to use the fleet’s 300 cars and 600 motorcycles, promoting Veolia’s commitment to responsible development throughout Japan. Finally, Veolia is set to introduce an automatic meter-reading system in 2014.