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Why do we need your postcode?

We don’t want to show you a load of deals that you can’t actually get, that’s just annoying. So, by giving us your postcode we can just show you only the deals available where you live. Easy, and, contrary to popular opinion, we know it’s not always good to share, so we won’t be passing your postcode or details on to anyone else. Take a look at our privacy policy to find out more.

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Broadband without limits!

Want to go online as much as you like, without worrying about how much data you’re using? An unlimited broadband package should do you right. Here’s everything you need to know…

Unlimited broadband explained

In this video, we explain what 'unlimited' broadband really means - and how it differs from 'truly unlimited' broadband.Many broadband packages will offer unlimited deals, but what does 'unlimited' really mean and do you even need it? Unlimited broadband means that your provider will not restrict the total amount of data that you download through your internet connection. Everything that you do online will use data - whether you are sending or receiving emails, streaming movies, downloading music or just surfing the web. Websites and email often don't use up much data as most web pages are small and most emails are even smaller. However you should be aware that streaming video and downloading music will use a lot more data. As part of providers' fair usage policies, they will often use traffic management or prioritisation. Traffic management is when your provider slows down your speed at certain peak times to prioritise other types of web traffic such as video streaming or gaming. When a provider offers a truly unlimited broadband, it means they will not slow you down, even during peak times. These are often a little more expensive than other deals, but if you are a heavy user, it is usually worth the added cost. But keep in mind that 'unlimited' doesn't always mean 'truly unlimited' and can vary across providers. If you are a light user of the internet in your home, you may find that going for a plan with a 10gb usage limit is all you really need. But for a big family with lots of devices online at the one time, 'unlimited' and 'truly unlimited' are the way to go. For more information, or to compare unlimited packages in your area, head over to broadbandchoices.co.uk.

Everything you do online, from browsing to playing games to using Facebook, consumes data. Watch a show on BBC iPlayer, you’ve downloaded a few hundred megabytes at least. Watch an HD movie, and you’ve gorged on gigabytes.

Some broadband packages limit how much you can download each month, meaning you have to be a little careful about what you do online. But not unlimited broadband packages - these let you watch, play and surf to your heart’s content, without worrying about how much you’re downloading. Think of it as peace-of-mind internet.

Is unlimited broadband right for you?

For some people - typically those who use the internet intensively, families and those who are part of a house-share - unlimited broadband is the answer to their prayers. For people who mainly use the web for browsing, sending emails and checking Facebook, a cheaper package with a usage limit will likely be fine.

But do you need unlimited broadband? Well, it’ll certainly make life easier if you:

If you do one or more of these sounds like you, unlimited broadband will be brilliant. For the best experience possible, get an unlimited fibre optic broadband package. That way you’ll be able to do what you want online without being stymied by a monthly usage limit or slow speeds.

What’s traffic management?

Also known as traffic shaping or traffic prioritisation, traffic management is when providers influence traffic on their networks. It’s used on some unlimited broadband packages, but it’s not necessarily a bad thing.

If loads of people in the same area are online at the same time, the network can get congested and speeds plummet. To get around this, some providers slow certain types of online activity - such as file-sharing - and prioritise others - like catch-up TV or gaming - to ensure you get a decent level of service.

What’s a fair use policy?

A fair usage policy is what dictates when traffic management is used - all providers have one. They set out how much you’re allowed to download each month - even on unlimited broadband - before the provider slows down your connection or takes other measures. For the vast majority of people they’re nothing to worry about - the limits are usually extremely high, considerably more than most people would use - but if you do serious amounts of downloading and streaming it’s something to be aware of.

What unlimited broadband packages are available?

Just about every provider offers unlimited broadband, so you’re not be short of choice. There are a few things to watch out for though. For one thing, providers’ idea of what ‘unlimited’ means differs. As such, unlimited broadband packages can be split into two categories - ‘truly unlimited’ and plain old ‘unlimited’.

Truly unlimited broadband

We define ‘truly unlimited’ broadband as packages with no usage caps and no network-wide traffic management. That means you can download as much as you like without your provider ever artificially slowing down your connection.

The downside of that is if lots of people with the same provider in your area are online at the same time, speeds can suffer. It’s less of a problem with fibre optic broadband, but it’s something to be aware of. Even so, truly unlimited broadband is for you if you’re a heavy internet user.

Plusnet - All Plusnet broadband packages are truly unlimited. However, if you’re doing a lot online at the same time, some traffic - such as streaming video - will be prioritised to ensure it’s not interrupted.

Sky - Most Sky broadband packages are truly unlimited, allowing you to use the internet freely. The exception is Sky Broadband Lite, which is free with Sky TV - it has a 2GB monthly usage cap.

TalkTalk - All TalkTalk broadband packages are truly unlimited - perfect for watching tons of TV on demand on TalkTalk TV, especially as TalkTalk prioritises on-demand video on its network.

Unlimited broadband packages

Not all unlimited packages are completely free from restraint - some providers, depending on their fair usage policy, will manage traffic at peak times, and could impose a speed limit on you if you’re overloading the network.

Providers that offer unlimited packages include:

EE - although EE's unlimited packages let you download willy-nilly, at peak times, it manages traffic. For example, it slows down peer-to-peer downloading, but prioritises video and gaming.

Virgin Media - like many providers, Virgin Media doesn’t limit how much you download, but it does manage the speed at which heavy users can upload and download during peak times to ensure consistent performance across its network.

Every provider has its own policy on what constitutes unlimited broadband, so make sure you check the small print before you sign up to a package so you know just how ‘unlimited’ it is. If you’re not sure, get in touch with us via Facebook, Twitter or live chat.

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Why do we need your postcode?

We don’t want to show you a load of deals that you can’t actually get, that’s just annoying. So, by giving us your postcode we can just show you only the deals available where you live. Easy, and, contrary to popular opinion, we know it’s not always good to share, so we won’t be passing your postcode or details on to anyone else. Take a look at our privacy policy to find out more.

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Find and compare deals in your area

Why do we need your postcode?

We don’t want to show you a load of deals that you can’t actually get, that’s just annoying. So, by giving us your postcode we can just show you only the deals available where you live. Easy, and, contrary to popular opinion, we know it’s not always good to share, so we won’t be passing your postcode or details on to anyone else. Take a look at our privacy policy to find out more.

Broadband FAQ's

The process of changing your broadband provider is actually pretty straightforward. First, you put your postcode into our impartial comparison tool. We’ll display the broadband, phone and TV deals available where you live, then you can use our search filters to narrow down the options and find the perfect package for your household. Finally, you sign up with your new provider online. They’ll contact your existing provider and take care of everything else for you. The actual switch should be virtually seamless, and in the vast majority of cases it is. Your new broadband provider will send you all the stuff you need to get set up, like a new wireless router and/or TV set-top box.

There’s no straightforward answer to this one, as the broadband provider that’s best for you might not the right choice for everyone. It depends on your budget, what’s available where you live and how much you want from your broadband package. For example, if you’re bundling with TV, Sky has the biggest range of channels overall and because it’s delivered by satellite - not aerial - you can get Sky TV just about anywhere. However, Sky is one of the more expensive broadband providers, so it isn’t right for everyone’s budget. When you’re thinking of switching, take the time to weigh up the costs and benefits of all the packages available.

Superfast fibre optic broadband is slowly making its way across the UK as part of a nationwide roll-out part sponsored by the government. The aim is to have reached 95% of the population by the end of 2017, and over half the UK’s home and businesses already have access if they want it. You can use our postcode checker to see whether fibre optic broadband’s reached your area yet. If not, don’t worry - it should be arriving within the next few years, unless you live in a very remote area not included in the 95% set to benefit from the roll-out.

Virgin Media’s cable network, which delivers the provider’s broadband, phone and TV services, now covers the majority of the UK. If you live in a town or city, or at least a built-up suburb of one, then chances are you’ll have access to Virgin Media cable. The network is always growing, though, so if you can’t get it now, that doesn’t necessarily mean you won’t be able to get it in the future. Enter your postcode into our comparison tool to find out if Virgin Media is available where you live.

Even if you never use your home phone to make calls, you still need a phone line to receive your broadband connection. This is true of virtually all broadband providers, so paying line rental is pretty much unavoidable. Virgin Media is the only widely available broadband you can get without taking a phone line as well.

When you sign up to a new provider, they’ll contact your existing one and request a transfer of your service. While switching times vary depending on the type of package, it shouldn’t usually take more than 14 days. It can take longer if you don’t currently have a phone line, as an engineer will need to come out and install one for you.

If you currently use an email address that was supplied by existing broadband provider, then you’ll more than likely have to give it up when you switch. There’s no harm in asking your current provider if you can take your email address with you, but most of the time it’ll be a no. Your provider doesn’t want you to leave and won’t make it any easier for you to do so than they have to. However, changing your email address isn’t too much of a hassle these days. You can move your contacts in one go to a specialist online email service like Google’s Gmail or Microsoft’s Outlook - formerly Hotmail - then you’ll never again be tied down to a provider by your email address.

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