Four trips, a number of hours and a month later, we still don't have the cards we ordered. And they were reluctant to refund the money even after two printings which weren't close to what we asked for. For the second printing we even gave them a sample of the card we wanted with just changes in address and phone number! We complained to Staples Canada and, a week later, got an e-mail requesting which store in Nanaimo we used.

We were unable to respond to the e-mail because "We are currently experiencing a high number of e-mails. We appreciate you taking the time to contact us and we will attempt to respond within 72 business hours Monday to Friday". This is the store that advertises 'That was easy'.

Apparently not.We are updating our technology and definitely won't be using Staples!