Actually i am preparing for my ITIL Service Manager Exam (ITIL V2) and not sure which are the exact aktivities of the Service Level Management Process.

I found several explanations:

the OGC book lists the following:
- Planing of the Process
- Implementation of the Process
- Implementation of SLAs (create Service Catalog and SLA, check OLAs and UCs and so on)
- Management of the working Process (Monitoring, Report, Review)
- periodical Revision (Review of SLAs, OLAs and UCs and Review of the SLM-process)

There's rarely a question on the v2 managers exam which asks you to list things, because all that proves is you can remember stuff.

What's more likely is a question asking you to explain the activities involved in SLM. This allows you to show that you understand the activities, rather than being able to remember them, so unless you've got an evil examiner, you should get marks even if you don't use the exact phrase from the text book.

When I took the course and the practice exam and the real eaxm for ss and sd, there were questions that started with list ... list and explain list and describe_________________John Hardesty
ITSM Manager's Certificate (Red Badge)

The thing about the ITIL exams is no matter how hard to prepare for them, you always end up putting twice as much effort into forgetting the experience afterwards _________________Mick Smith
Change, Configuration and Release Manager