2014 Public Service Employee Survey Results by Theme for Corporate Services

The results of the 2014 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace).

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response
category.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year

Organization

Strongly agree(%)

Somewhat agree(%)

Neither agree nor disagree(%)

Somewhat disagree(%)

Strongly disagree(%)

Don't know(%)

Not applicable(%)

Positive answers(%)

Negative answers(%)

Total responses

2014

Public Service

42

38

9

7

3

0

0

80

11

181746

2014

Shared Services Canada

36

39

13

8

4

0

0

75

11

4201

2014

Corporate Services

42

38

10

8

2

0

0

80

10

654

Use of Official Languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year

Organization

Strongly agree(%)

Somewhat agree(%)

Neither agree nor disagree(%)

Somewhat disagree(%)

Strongly disagree(%)

Don't know(%)

Not applicable(%)

Positive answers(%)

Negative answers(%)

Total responses

2014

Public Service

68

22

4

3

1

1

1

91

4

181921

2014

Shared Services Canada

56

25

8

5

2

1

2

83

8

4210

2014

Corporate Services

65

25

4

4

1

0

0

91

5

657

2011

Public Service

71

20

4

3

1

1

1

92

4

200894

2008

Public Service

71

20

3

3

1

0

1

92

4

169051

Question 3. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year

Organization

Strongly agree(%)

Somewhat agree(%)

Neither agree nor disagree(%)

Somewhat disagree(%)

Strongly disagree(%)

Don't know(%)

Not applicable(%)

Positive answers(%)

Negative answers(%)

Total responses

2014

Public Service

64

20

5

6

3

0

1

85

9

181861

2014

Shared Services Canada

51

24

9

10

5

0

1

76

15

4205

2014

Corporate Services

52

26

8

10

4

0

0

79

14

655

2011

Public Service

66

18

5

6

3

0

2

86

9

200811

2008

Public Service

67

18

5

6

3

0

1

86

9

169106

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year

Organization

Strongly agree(%)

Somewhat agree(%)

Neither agree nor disagree(%)

Somewhat disagree(%)

Strongly disagree(%)

Don't know(%)

Not applicable(%)

Positive answers(%)

Negative answers(%)

Total responses

2014

Public Service

70

15

5

4

3

0

3

88

6

181584

2014

Shared Services Canada

60

19

7

6

4

0

3

82

10

4192

2014

Corporate Services

66

23

5

4

2

0

1

89

6

657

2011

Public Service

68

15

5

4

3

0

4

87

7

200015

2008

Public Service

66

14

5

4

4

1

7

86

9

167148

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year

Organization

Strongly agree(%)

Somewhat agree(%)

Neither agree nor disagree(%)

Somewhat disagree(%)

Strongly disagree(%)

Don't know(%)

Not applicable(%)

Positive answers(%)

Negative answers(%)

Total responses

2014

Public Service

77

12

4

2

2

0

3

93

4

181405

2014

Shared Services Canada

73

15

5

2

3

0

2

90

5

4187

2014

Corporate Services

80

14

3

1

2

0

0

94

3

655

2011

Public Service

77

12

4

2

2

0

3

92

4

199764

2008

Public Service

78

8

3

2

3

0

6

92

5

166455

Question 51. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year

Organization

Strongly agree(%)

Somewhat agree(%)

Neither agree nor disagree(%)

Somewhat disagree(%)

Strongly disagree(%)

Don't know(%)

Not applicable(%)

Positive answers(%)

Negative answers(%)

Total responses

2014

Public Service

59

20

8

4

2

2

5

85

7

180951

2014

Shared Services Canada

47

27

12

6

3

2

3

77

10

4173

2014

Corporate Services

50

31

8

5

3

1

2

83

8

656

Question 52. The training offered by my department or agency is available in the official language of my choice.

Survey year

Organization

Strongly agree(%)

Somewhat agree(%)

Neither agree nor disagree(%)

Somewhat disagree(%)

Strongly disagree(%)

Don't know(%)

Not applicable(%)

Positive answers(%)

Negative answers(%)

Total responses

2014

Public Service

65

20

6

2

2

3

3

90

4

180921

2014

Shared Services Canada

46

24

13

3

3

7

4

79

7

4173

2014

Corporate Services

61

27

5

2

1

3

2

92

3

656

2011

Public Service

67

19

6

2

1

2

3

90

4

200185

2008

Public Service

67

18

6

2

1

2

3

89

4

168297

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 63. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?

Survey year

Organization

Yes(%)

No(%)

Total responses

2014

Public Service

19

81

180560

2014

Shared Services Canada

14

86

4162

2014

Corporate Services

19

81

655

Question 64a. From whom did you experience harassment on the job? Co-workers(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

50

32448

2014

Shared Services Canada

46

593

2014

Corporate Services

40

125

Question 64b. From whom did you experience harassment on the job? Individuals with authority over me(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

63

32448

2014

Shared Services Canada

66

593

2014

Corporate Services

78

125

Question 64c. From whom did you experience harassment on the job? Individuals working for me(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

7

32448

2014

Shared Services Canada

6

593

2014

Corporate Services

Insufficient data

Question 64d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

4

32448

2014

Shared Services Canada

Insufficient data

2014

Corporate Services

0

125

Question 64e. From whom did you experience harassment on the job? Individuals from other departments or agencies(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

5

32448

2014

Shared Services Canada

11

593

2014

Corporate Services

Insufficient data

Question 64f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

9

32448

2014

Shared Services Canada

2

593

2014

Corporate Services

Insufficient data

Question 64g. From whom did you experience harassment on the job? Other(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

4

32448

2014

Shared Services Canada

4

593

2014

Corporate Services

Insufficient data

Question 65a. Please indicate the nature of the harassment you experienced. Aggressive behaviour(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

40

32479

2014

Shared Services Canada

45

594

2014

Corporate Services

46

125

Question 65b. Please indicate the nature of the harassment you experienced. Excessive control(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

40

32479

2014

Shared Services Canada

48

594

2014

Corporate Services

55

125

Question 65c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

43

32479

2014

Shared Services Canada

47

594

2014

Corporate Services

47

125

Question 65d. Please indicate the nature of the harassment you experienced. Humiliation(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

40

32479

2014

Shared Services Canada

42

594

2014

Corporate Services

37

125

Question 65e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

29

32479

2014

Shared Services Canada

32

594

2014

Corporate Services

36

125

Question 65f. Please indicate the nature of the harassment you experienced. Offensive remark(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

57

32479

2014

Shared Services Canada

63

594

2014

Corporate Services

56

125

Question 65g. Please indicate the nature of the harassment you experienced. Personal attack(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

36

32479

2014

Shared Services Canada

37

594

2014

Corporate Services

41

125

Question 65h. Please indicate the nature of the harassment you experienced. Physical violence(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

2

32479

2014

Shared Services Canada

1

594

2014

Corporate Services

Insufficient data

Question 65i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

9

32479

2014

Shared Services Canada

5

594

2014

Corporate Services

5

125

Question 65j. Please indicate the nature of the harassment you experienced. Threat(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

13

32479

2014

Shared Services Canada

13

594

2014

Corporate Services

16

125

Question 65k. Please indicate the nature of the harassment you experienced. Unfair treatment(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

46

32479

2014

Shared Services Canada

46

594

2014

Corporate Services

46

125

Question 65l. Please indicate the nature of the harassment you experienced. Yelling or shouting(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

29

32479

2014

Shared Services Canada

31

594

2014

Corporate Services

29

125

Question 65m. Please indicate the nature of the harassment you experienced. Other(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

14

32479

2014

Shared Services Canada

12

594

2014

Corporate Services

7

125

Question 66a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

51

32463

2014

Shared Services Canada

51

594

2014

Corporate Services

56

125

Question 66b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

30

32463

2014

Shared Services Canada

32

594

2014

Corporate Services

36

125

Question 66c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

10

32463

2014

Shared Services Canada

11

594

2014

Corporate Services

12

125

Question 66d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

21

32463

2014

Shared Services Canada

20

594

2014

Corporate Services

18

125

Question 66e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

12

32463

2014

Shared Services Canada

8

594

2014

Corporate Services

10

125

Question 66f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

7

32463

2014

Shared Services Canada

6

594

2014

Corporate Services

6

125

Question 66g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

16

32463

2014

Shared Services Canada

16

594

2014

Corporate Services

13

125

Question 66h. What action(s) did you take to address the harassment you experienced? Other(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

11

32463

2014

Shared Services Canada

13

594

2014

Corporate Services

13

125

Question 66i. What action(s) did you take to address the harassment you experienced? I took no action(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

25

32463

2014

Shared Services Canada

24

594

2014

Corporate Services

22

125

Question 67a. Why did you not file a grievance or a formal complaint about the harassment you experienced? The issue was resolved.(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year

Organization

(%)

Total responses

2014

Public Service

13

30161

2014

Shared Services Canada

10

559

2014

Corporate Services

9

118

Question 67b. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not think the incident was serious enough.(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year

Organization

(%)

Total responses

2014

Public Service

16

30161

2014

Shared Services Canada

16

559

2014

Corporate Services

14

118

Question 67c. Why did you not file a grievance or a formal complaint about the harassment you experienced? The behaviour stopped.(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year

Organization

(%)

Total responses

2014

Public Service

11

30161

2014

Shared Services Canada

8

559

2014

Corporate Services

10

118

Question 67d. Why did you not file a grievance or a formal complaint about the harassment you experienced? The individual apologized.(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year

Organization

(%)

Total responses

2014

Public Service

8

30161

2014

Shared Services Canada

7

559

2014

Corporate Services

6

118

Question 67e. Why did you not file a grievance or a formal complaint about the harassment you experienced? Management intervened.(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year

Organization

(%)

Total responses

2014

Public Service

10

30161

2014

Shared Services Canada

10

559

2014

Corporate Services

13

118

Question 67f. Why did you not file a grievance or a formal complaint about the harassment you experienced? The individual left or changed jobs.(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year

Organization

(%)

Total responses

2014

Public Service

10

30161

2014

Shared Services Canada

10

559

2014

Corporate Services

12

118

Question 67g. Why did you not file a grievance or a formal complaint about the harassment you experienced? I changed jobs.(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year

Organization

(%)

Total responses

2014

Public Service

11

30161

2014

Shared Services Canada

20

559

2014

Corporate Services

25

118

Question 67h. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year

Organization

(%)

Total responses

2014

Public Service

8

30161

2014

Shared Services Canada

12

559

2014

Corporate Services

10

118

Question 67i. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was too distraught.(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year

Organization

(%)

Total responses

2014

Public Service

11

30161

2014

Shared Services Canada

11

559

2014

Corporate Services

12

118

Question 67j. Why did you not file a grievance or a formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year

Organization

(%)

Total responses

2014

Public Service

25

30161

2014

Shared Services Canada

26

559

2014

Corporate Services

28

118

Question 67k. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was advised against filing a complaint.(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year

Organization

(%)

Total responses

2014

Public Service

9

30161

2014

Shared Services Canada

11

559

2014

Corporate Services

10

118

Question 67l. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was afraid of reprisal ((e.g., having limited career advancement, being labelled a troublemaker).(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year

Organization

(%)

Total responses

2014

Public Service

45

30161

2014

Shared Services Canada

44

559

2014

Corporate Services

43

118

Question 67m. Why did you not file a grievance or a formal complaint about the harassment you experienced? Someone threatened me.(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year

Organization

(%)

Total responses

2014

Public Service

2

30161

2014

Shared Services Canada

2

559

2014

Corporate Services

4

118

Question 67n. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not believe it would make a difference.(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year

Organization

(%)

Total responses

2014

Public Service

54

30161

2014

Shared Services Canada

57

559

2014

Corporate Services

51

118

Question 67o. Why did you not file a grievance or a formal complaint about the harassment you experienced? Other(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year

Organization

(%)

Total responses

2014

Public Service

13

30161

2014

Shared Services Canada

12

559

2014

Corporate Services

16

118

Question 68. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year

Organization

Strongly agree(%)

Somewhat agree(%)

Neither agree nor disagree(%)

Somewhat disagree(%)

Strongly disagree(%)

Don't know(%)

Not applicable(%)

Positive answers(%)

Negative answers(%)

Total responses

2014

Public Service

16

19

20

7

7

24

7

50

22

180780

2014

Shared Services Canada

12

14

23

4

5

33

9

44

16

4165

2014

Corporate Services

13

12

21

5

7

30

12

43

21

656

Question 69. My department or agency works hard to create a workplace that prevents harassment.

Survey year

Organization

Strongly agree(%)

Somewhat agree(%)

Neither agree nor disagree(%)

Somewhat disagree(%)

Strongly disagree(%)

Don't know(%)

Not applicable(%)

Positive answers(%)

Negative answers(%)

Total responses

2014

Public Service

26

30

19

7

6

11

1

64

14

180720

2014

Shared Services Canada

18

24

24

5

4

23

2

56

12

4167

2014

Corporate Services

19

23

21

7

5

23

3

56

16

655

2011

Public Service

31

36

16

7

4

6

0

72

12

198422

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 74. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?

Survey year

Organization

Yes(%)

No(%)

Total responses

2014

Public Service

8

92

180400

2014

Shared Services Canada

7

93

4158

2014

Corporate Services

10

90

656

Question 75a. From whom did you experience discrimination on the job? Co-workers(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

36

13828

2014

Shared Services Canada

32

298

2014

Corporate Services

21

63

Question 75b. From whom did you experience discrimination on the job? Individuals with authority over me(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

80

13828

2014

Shared Services Canada

81

298

2014

Corporate Services

93

63

Question 75c. From whom did you experience discrimination on the job? Individuals working for me(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

3

13828

2014

Shared Services Canada

3

298

2014

Corporate Services

Insufficient data

Question 75d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility(e.g., inmates, offenders, patients, detainees) (Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

3

13828

2014

Shared Services Canada

0

298

2014

Corporate Services

0

63

Question 75e. From whom did you experience discrimination on the job? Individuals from other departments or agencies(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

7

13828

2014

Shared Services Canada

12

298

2014

Corporate Services

10

63

Question 75f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

8

13828

2014

Shared Services Canada

3

298

2014

Corporate Services

0

63

Question 75g. From whom did you experience discrimination on the job? Other(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

8

13828

2014

Shared Services Canada

13

298

2014

Corporate Services

10

63

Question 76a. Please indicate the type of discrimination you experienced. Race(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

20

13822

2014

Shared Services Canada

15

299

2014

Corporate Services

16

63

Question 76b. Please indicate the type of discrimination you experienced. National or ethnic origin(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

17

13822

2014

Shared Services Canada

18

299

2014

Corporate Services

17

63

Question 76c. Please indicate the type of discrimination you experienced. Colour(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

12

13822

2014

Shared Services Canada

9

299

2014

Corporate Services

8

63

Question 76d. Please indicate the type of discrimination you experienced. Religion(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

5

13822

2014

Shared Services Canada

4

299

2014

Corporate Services

Insufficient data

Question 76e. Please indicate the type of discrimination you experienced. Age(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

23

13822

2014

Shared Services Canada

22

299

2014

Corporate Services

16

63

Question 76f. Please indicate the type of discrimination you experienced. Sex(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

24

13822

2014

Shared Services Canada

23

299

2014

Corporate Services

18

63

Question 76g. Please indicate the type of discrimination you experienced. Sexual orientation(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

3

13822

2014

Shared Services Canada

2

299

2014

Corporate Services

Insufficient data

Question 76h. Please indicate the type of discrimination you experienced. Marital status(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

7

13822

2014

Shared Services Canada

5

299

2014

Corporate Services

0

63

Question 76i. Please indicate the type of discrimination you experienced. Family status(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

16

13822

2014

Shared Services Canada

13

299

2014

Corporate Services

22

63

Question 76j. Please indicate the type of discrimination you experienced. Disability(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

16

13822

2014

Shared Services Canada

19

299

2014

Corporate Services

20

63

Question 76k. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

1

13822

2014

Shared Services Canada

Insufficient data

2014

Corporate Services

0

63

Question 76l. Please indicate the type of discrimination you experienced. Other(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

30

13822

2014

Shared Services Canada

36

299

2014

Corporate Services

38

63

Question 77a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

29

13830

2014

Shared Services Canada

28

299

2014

Corporate Services

42

63

Question 77b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

16

13830

2014

Shared Services Canada

16

299

2014

Corporate Services

25

63

Question 77c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

6

13830

2014

Shared Services Canada

8

299

2014

Corporate Services

13

63

Question 77d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

19

13830

2014

Shared Services Canada

15

299

2014

Corporate Services

19

63

Question 77e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

6

13830

2014

Shared Services Canada

3

299

2014

Corporate Services

Insufficient data

Question 77f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

7

13830

2014

Shared Services Canada

3

299

2014

Corporate Services

Insufficient data

Question 77g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

9

13830

2014

Shared Services Canada

9

299

2014

Corporate Services

8

63

Question 77h. What action(s) did you take to address the discrimination you experienced? Other(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

9

13830

2014

Shared Services Canada

13

299

2014

Corporate Services

16

63

Question 77i. What action(s) did you take to address the discrimination you experienced? I took no action(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

48

13830

2014

Shared Services Canada

51

299

2014

Corporate Services

39

63

Question 78a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The issue was resolved.(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year

Organization

(%)

Total responses

2014

Public Service

6

12831

2014

Shared Services Canada

3

290

2014

Corporate Services

Insufficient data

Question 78b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not think the incident was serious enough.(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year

Organization

(%)

Total responses

2014

Public Service

11

12831

2014

Shared Services Canada

9

290

2014

Corporate Services

Insufficient data

Question 78c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The behaviour stopped.(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year

Organization

(%)

Total responses

2014

Public Service

4

12831

2014

Shared Services Canada

3

290

2014

Corporate Services

Insufficient data

Question 78d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The individual apologized.(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year

Organization

(%)

Total responses

2014

Public Service

3

12831

2014

Shared Services Canada

2

290

2014

Corporate Services

Insufficient data

Question 78e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Management intervened.(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year

Organization

(%)

Total responses

2014

Public Service

3

12831

2014

Shared Services Canada

3

290

2014

Corporate Services

Insufficient data

Question 78f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The individual left or changed jobs.(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year

Organization

(%)

Total responses

2014

Public Service

5

12831

2014

Shared Services Canada

6

290

2014

Corporate Services

Insufficient data

Question 78g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I changed jobs.(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year

Organization

(%)

Total responses

2014

Public Service

7

12831

2014

Shared Services Canada

16

290

2014

Corporate Services

17

60

Question 78h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year

Organization

(%)

Total responses

2014

Public Service

9

12831

2014

Shared Services Canada

13

290

2014

Corporate Services

10

60

Question 78i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I was too distraught.(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year

Organization

(%)

Total responses

2014

Public Service

10

12831

2014

Shared Services Canada

13

290

2014

Corporate Services

16

60

Question 78j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year

Organization

(%)

Total responses

2014

Public Service

23

12831

2014

Shared Services Canada

22

290

2014

Corporate Services

27

60

Question 78k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I was advised against filing a complaint.(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year

Organization

(%)

Total responses

2014

Public Service

9

12831

2014

Shared Services Canada

12

290

2014

Corporate Services

8

60

Question 78l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I was afraid of reprisal ((e.g., having limited career advancement, being labelled a troublemaker).(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year

Organization

(%)

Total responses

2014

Public Service

44

12831

2014

Shared Services Canada

41

290

2014

Corporate Services

50

60

Question 78m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Someone threatened me.(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year

Organization

(%)

Total responses

2014

Public Service

2

12831

2014

Shared Services Canada

3

290

2014

Corporate Services

8

60

Question 78n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not believe it would make a difference.(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year

Organization

(%)

Total responses

2014

Public Service

65

12831

2014

Shared Services Canada

64

290

2014

Corporate Services

54

60

Question 78o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Other(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year

Organization

(%)

Total responses

2014

Public Service

13

12831

2014

Shared Services Canada

15

290

2014

Corporate Services

23

60

Question 79. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year

Organization

Strongly agree(%)

Somewhat agree(%)

Neither agree nor disagree(%)

Somewhat disagree(%)

Strongly disagree(%)

Don't know(%)

Not applicable(%)

Positive answers(%)

Negative answers(%)

Total responses

2014

Public Service

17

18

21

4

3

31

7

55

11

180669

2014

Shared Services Canada

12

13

23

3

3

38

8

48

10

4165

2014

Corporate Services

12

12

19

3

4

40

10

48

14

656

Question 80. My department or agency works hard to create a workplace that prevents discrimination.

Survey year

Organization

Strongly agree(%)

Somewhat agree(%)

Neither agree nor disagree(%)

Somewhat disagree(%)

Strongly disagree(%)

Don't know(%)

Not applicable(%)

Positive answers(%)

Negative answers(%)

Total responses

2014

Public Service

28

30

18

4

3

15

2

70

9

180578

2014

Shared Services Canada

20

24

22

3

3

26

2

61

8

4163

2014

Corporate Services

18

23

19

4

4

29

2

61

12

655

2011

Public Service

35

36

14

4

2

8

0

77

7

198306

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 81. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year

Organization

Yes(%)

No(%)

Total responses

2014

Public Service

15

85

180286

2014

Shared Services Canada

13

87

4156

2014

Corporate Services

20

80

656

Question 82. Were any measures taken to accommodate your needs?(Question asked only to employees who requested measures to accommodate their needs (Q81))

Survey year

Organization

Yes(%)

No(%)

Total responses

2014

Public Service

78

22

27355

2014

Shared Services Canada

77

23

555

2014

Corporate Services

86

14

128

Question 83. I am satisfied with the measures that were taken to accommodate my needs.(Question asked only to employees who requested measures to accommodate their needs (Q81) and indicated that measures were taken (Q82))

Survey year

Organization

Strongly agree(%)

Somewhat agree(%)

Neither agree nor disagree(%)

Somewhat disagree(%)

Strongly disagree(%)

Don't know(%)

Not applicable(%)

Positive answers(%)

Negative answers(%)

Total responses

2014

Public Service

50

32

6

7

4

0

0

83

11

21409

2014

Shared Services Canada

54

32

5

6

3

0

0

86

9

430

2014

Corporate Services

49

30

8

6

6

0

0

80

13

110

Labour Management Relations and Collective Agreements

Question 70. I am familiar with the provisions of my collective agreement.

Survey year

Organization

Strongly agree(%)

Somewhat agree(%)

Neither agree nor disagree(%)

Somewhat disagree(%)

Strongly disagree(%)

Don't know(%)

Not applicable(%)

Positive answers(%)

Negative answers(%)

Total responses

2014

Public Service

26

50

10

5

2

2

5

81

8

180775

2014

Shared Services Canada

27

52

10

4

2

1

4

83

6

4165

2014

Corporate Services

27

45

9

4

2

1

12

82

7

655

2011

Public Service

25

51

10

6

2

1

4

81

8

198482

2008

Public Service

25

49

10

7

3

2

5

79

10

165000

Question 71. The union-management consultation process has been effective in addressing issues in my workplace.