“Engages/Engaged/Engagement” means the engagement, employment or use of the Temporary Worker directly by the Client or any third party or through any other employment business on a permanent or temporary basis, whether under a contract of service or for services; an agency, license, franchise or partnership arrangement; or any other engagement; directly or through a limited company of which the Temporary Worker is an officer or employee

“Temporary Worker” means the individual who is introduced by the Employment Business to render services to the Client.

“Transfer Fee” means the fee payable in accordance with clause 7.1(b) below and Regulation 10 of the Conduct of Employment Agencies and Employment Businesses Regulations 2003.

“Introduction Fee” means the fee payable in accordance with clause 7.2(b) below and Regulation 10 of the Conduct of Employment Agencies and Employment Businesses Regulations 2003.

“Introduction” means (i) the Client’s interview of a Temporary Worker in person or by telephone, following the Client’s instruction to the Employment Business to supply a Temporary Worker; or (ii) the passing to the Client of a curriculum vitae or information which identifies the Temporary Worker; and which leads to an Engagement of that Temporary Worker.

“Remuneration” includes base salary or fees, guaranteed and/or bonus and commission earnings, allowances, inducement payments and all other payments and taxable (and, where applicable, non-taxable) emoluments payable to or receivable by the Temporary Worker for services rendered to or on behalf of the Client or any third party.

1.2 Unless the context otherwise requires, references to the singular include the plural.

1.3 The headings contained in these Terms are for convenience only and do not affect their interpretation.

2 THE CONTRACT

2.1 These Terms constitute the contract between the Employment Business and the Client for the supply of the Temporary Worker’s services by the Employment Business to the Client and are deemed to be accepted by the Client by virtue of its request for, interview with or Engagement of the Temporary Worker or the passing of any information about the Temporary Worker to any third party following an Introduction.

2.2 These Terms contain the entire agreement between the parties and unless otherwise agreed in writing by a director of the Employment Business, these Terms prevail over any terms of business or purchase conditions put forward by the Client.

2.3 No variation or alteration to these Terms shall be valid unless the details of such variation are agreed between the Employment Business and the Client and are set out in writing and a copy of the varied terms is given to the Client stating the date on or after which such varied terms shall apply.

2.4 The charges are calculated according to the number of hours worked by the temporary worker (to the nearest quarter hour). The charges comprise mainly the temporary workers pay but also include the Employment Business’ commission calculated as a percentage of the temporary workers pay, employers national insurance contributions, holiday pay in accordance with AWR, Auto Enrolment pension costs and any travel, hotel or other expenses as are reasonable

3 CHARGES

3.1 The Client agrees to pay the hourly charges of the Employment Business. The charges are calculated according to the number of hours worked by the Temporary Worker (to the nearest quarter hour). (The Employment business reserves the right to review and/ or increase the said charges for the supply of a Temporary worker whether during the course of an assignment or otherwise. The client will be notified of such review and / or increase as and when it happens. Any reviewed or increased charges will be payable in accordance with these Terms and Conditions.) The charges comprise mainly the Temporary Worker’s pay but also include the Employment Business’ commission calculated as a percentage of the Temporary Worker’s pay, employer’s National Insurance contributions and any statutory payments in force at the time. Also, any hotel or other expenses as may have been agreed with the Client or, if there is no such agreement, such expenses as are reasonable. VAT, if applicable, is payable on the entirety of these charges.

3.2 The charges are invoiced to the Client on a weekly basis and are payable within 7 days. The Employment Business reserves the right to charge interest on any overdue amounts at the rate of 2% per annum above the base rate from time to time of the Bank of England from the due date until the date of payment.

3.3 There are no rebates payable in respect of the charges of the Employment Business.

3.4 In the event that the engagement is for a fixed term of less than 12 months, the fee and rebate will apply pro-rata. If the engagement is extended beyond the initial fixed term or if the client engages or re-engages the applicant within 6 calendar months from the date of termination of the first engagement or withdrawal of the offer the client shall be liable to pay a further fee based on the additional remuneration applicable for the period of engagement following the initial fixed term up to the termination of the second engagement or the first anniversary of its commencement, whichever is sooner.

4 INFORMATION TO BE PROVIDED

4.1 When making an Introduction of a Temporary Worker the Employment Business will inform the Client of the identity of the Temporary Worker; that the Temporary Worker has the necessary or required experience, training, qualifications and any authorisation required by law or a professional body to work in the Assignment. The Temporary Worker will be employed by the Employment Business under a contract for services; and that the Temporary Worker is willing to work in the Assignment.

4.2 Where such information is not given in paper form or by electronic means it shall be confirmed by such means by the end of the third business day (excluding Saturday, Sunday and any public or Bank holiday) following, save where the Temporary Worker is being Introduced for an Assignment in the same position as one in which the Temporary Worker had previously been supplied within the previous five business days and such information has already been given to the Client.

4.3 The Client shall provide sufficient information to the employment business to enable the employment business to introduce or supply Temporary Worker to a client for the position which the client seeks to fill including the following information:

4.3.1 the identity of the Client and, if applicable the nature of the client’s business

4.3.2 The date on which the client requires a temporary worker to commence work and the duration, or likely duration, of the work

4.3.3 The position which the client seeks to fill including the type of work a temporary worker in that position would be required to do, the location at which and the hours during which he would be requires to work and any risks to health or safety known to the client and what steps the client has taken to prevent or control such risks

4.3.4 The experience, training and qualifications and any authorization which the client confides are necessary, or which are required by law, or by any professional body, for a temporary worker to possess in order to work in the position.

4.3.5 Where such information is not given in paper form or by electronic means it shall be confirmed by such means by the end of the third business day (excluding Saturday, Sunday and any public or Bank holiday) following, save where the temporary worker is being introduced for an assignment in the same position as one in which the temporary worker had previously been supplied within the previous five business days and such information has already been given to the client.

5 TIME SHEETS

5.1 At the end of each week of an Assignment (or at the end of the Assignment where it is for a period of one week or less) the Client shall sign the Employment Business’ time sheet verifying the number of hours worked by the Temporary Worker during that week.

5.2 Signature of the time sheet by the Client is confirmation of the number of hours worked. If the Client is unable to sign a time sheet produced for authentication by the Temporary Worker because the Client disputes the hours claimed, the Client shall inform the Employment Business as soon as is reasonably practicable and shall co-operate fully and in a timely fashion with the Employment Business to enable the Employment Business to establish what hours, if any, were worked by the Temporary Worker. Failure to sign the time sheet does not absolve the Client’s obligation to pay the charges in respect of the hours worked.

5.3 The Client shall not be entitled to decline to sign a timesheet on the basis that he is dissatisfied with the work performed by the Temporary Worker. In cases of unsuitable work the Client should apply the provisions of clause 10.1 below.

6 PAYMENT OF THE TEMPORARY WORKER

6.1 The Employment Business assumes responsibility for paying the Temporary Worker and where appropriate, for the deduction and payment of National Insurance Contributions and PAYE Income Tax applicable to the Temporary Worker pursuant to sections 44-47 of the Income Tax (Earnings and Pensions) Act 2003.

7 TRANSFER AND INTRODUCTION FEES

7.1 In the event of the Engagement by the Client of a Temporary Worker supplied by the Employment Business either (1) directly or (2) pursuant to being supplied by another employment business, within either

The duration of the Assignment; or

14 weeks from the start of the first Assignment (the first Assignment being each new assignment where there has been a break of more than 42 days (6 weeks) since the end of the previous Assignment); or

8 weeks from the day after the last day the Temporary Worker worked on the Assignment

the Client shall be liable, subject to electing upon giving 7 days notice to either:

a) an extended period of hire calculated in proportion to the number of weeks the Temporary Worker has been supplied to the Client prior to the notice date in accordance with the accompanying schedule of extended hire periods set out below, during which the Client shall pay the charges agreed pursuant to clause 3.1 above for each hour the Temporary Worker is so employed or supplied; or

b) A Transfer Fee of 15% of the Annual Salary is applicable unless another rate has been specifically agreed with the Employment Business in writing.

Where the actual amount of the Remuneration or length of contract is not known, the minimum charge of £1000 will apply. No refund of the Transfer Fee will be paid in the event that the Engagement subsequently terminates. VAT is payable in addition to any fee due.

Schedules

SCHEDULE OF EXTENDED HIRE PERIODS

Number of weeks the temporary worker has been supplied to the Client in the week prior to the notice period

7.2 In the event that there is an Introduction of a Temporary Worker to the Client which does not result in the supply of that Temporary Worker by the Employment Business to the Client, but which leads to an Engagement by the Client of the Temporary Worker either directly or pursuant to being supplied by another employment business within 6 months the Client shall be liable, subject to electing upon giving 7 days notice, to either:

a) a period of hire of the Temporary Worker being 26 weeks during which the Employment Business shall be entitled to the charges agreed pursuant to clause 3.1 above for each hour the Temporary Worker is so employed or supplied; or

b) a Transfer Fee calculated in accordance with the Permanent Terms of Business

c) if the actual amount of the Remuneration is not known, the hourly charges or length of contract are not known, the minimum fee of £1500 will apply. No refund of the Introduction Fee will be paid in the event that the Engagement subsequently terminates.

7.3 In the event that the Temporary Worker is introduced by the Client to a third party which results in the Engagement of the Temporary Worker by the third party within the Relevant Period the Client shall be liable to pay a Transfer Fee as shown in 7.2 (b). Where the Remuneration or length of contract is not known, the minimum fee of £1500 will apply. No refund of the Transfer Fee will be paid in the event that the Engagement subsequently terminates. VAT is payable in addition to any fee due.

8 LIABILITY

8.1 Whilst every effort is made by the Employment Business to give satisfaction to the Client by ensuring reasonable standards of skills, integrity and reliability from Temporary Workers and further to provide them in accordance with the Client’s booking details, the Employment Business is not liable for any loss, expense, damage or delay arising from any failure to provide any Temporary Worker for all or part of the period of booking or from the negligence, dishonesty, misconduct or lack of skill of the Temporary Worker. For the avoidance of doubt, the Employment Business does not exclude liability for death or personal injury arising from its own negligence.

8.2 Temporary Workers supplied by the Employment Business are engaged under contracts for services. They are not the employees of the Employment Business but are deemed to be under the supervision, direction and control of the Client from the time they report to take up duties and for the duration of the Assignment. The Client agrees to be responsible for all acts, errors or omissions of the Temporary Worker, whether wilful, negligent or otherwise as though the Temporary Worker was on the payroll of the Client. The Client will also comply in all respects with all statutes including, for the avoidance of doubt, the Working Time Regulations, Health and Safety At Work Act etc, by-laws, codes of practice and legal requirements to which the Client is ordinarily subject in respect of the Client’s own staff (excluding the matters specifically mentioned in Clause 6 above), including in particular the provision of adequate Employer’s and Public Liability Insurance cover for the Temporary Worker during all Assignments.

8.3 The Client shall advise the Employment Business of any special health and safety matters about which the Employment Business is required to inform the Temporary Worker and about any requirements imposed by law or by any professional body, which must be satisfied if the Temporary Worker is to fill the Assignment. The Client will assist the Employment Business in complying with the Employment Business’ duties under the Working Time Regulations by supplying any relevant information about the Assignment requested by the Employment Business and the Client will not do anything to cause the Employment Business to be in breach of its obligations under these Regulations. Where the Client requires or may require the services of a Temporary Worker for more than 48 hours in any week, the Client must notify the Employment Business of this requirement before the commencement of that week.

8.4 The Client undertakes that it knows of no reason why it would be detrimental to the interests of the Temporary Worker for the Temporary Worker to fill the Assignment.

8.5 The Client shall indemnify and keep indemnified the Employment Business against any costs, claims or liabilities incurred by the Employment Business arising out of any Assignment or arising out of any non-compliance with clauses 8.2 and 8.3 and/or as a result of any breach of these Terms by the Client.

9 SPECIAL SITUATIONS

9.1 Where the Temporary Worker is required by law, or any professional body to have any qualifications or authorisations to work on the Assignment or the Assignment involves caring for or attending one or more persons under the age of eighteen or any person who by reason of age, infirmity or who is otherwise in need of care or attention, the Employment Business will take all reasonably practicable steps to obtain and offer to provide copies of any relevant qualifications or authorisations of the Temporary Worker, two references from persons not related to the Temporary Worker who have agreed that the references they provide may be disclosed to the Client and has taken all reasonably practicable steps to confirm that the Temporary Worker is suitable for the Assignment. If the Employment Business is unable to do any of the above it shall inform the Client of the steps it has taken to obtain this information in any event.

10 TERMINATION

10.1 The Client undertakes to supervise the Temporary Worker sufficiently to ensure the Client’s satisfaction with the Temporary Worker’s standards of workmanship. If the Client reasonably considers that the services of the Temporary Worker are unsatisfactory, the Client may terminate the Assignment either by instructing the Temporary Worker to leave the Assignment immediately, or by directing the Employment Business to remove the Temporary Worker. The Employment Business may, in such circumstances, reduce or cancel the charges for the time worked by that Temporary Worker, provided that the Assignment terminates: -

a) Within four hours of the Temporary Worker commencing the Assignment where the booking is for more than seven hours; or

b) Within two hours for bookings of seven hours or less;

And also provided that notification of the unsuitability of the Temporary Worker is confirmed in writing to the Employment Business within 48 hours of the termination of the Assignment.

10.2 Any of the Client, the Employment Business or the Temporary Worker may terminate an Assignment at any time without prior notice and without liability.

10.3 The Client shall notify the Employment Business immediately and without delay and in any event within 24 hours if the Temporary Worker fails to attend work or notifies the Client that the Temporary Worker is unable to attend work for any reason.

10.4 The Employment Business shall notify the Client immediately if it receives or otherwise obtains information which gives it reasonable grounds to believe that a Temporary Worker supplied to the Client is unsuitable for the Assignment and shall terminate the Assignment under the provisions of clause 10.2.

11 LAW

11.1 These Terms are governed by the law of England & Wales and are subject to the exclusive jurisdiction of the Courts of England & Wales

Our Clients

Testimonials

Always a pleasure

“It is always a pleasure working with the staff at Daisy recruitment. They are always willing to help, very attentive to our needs, friendly and come up with the goods! Thank you
”

Kari – Ann Munro, Web Marketing Group

Easy to understand

“Penny has advised me for over 12 years on my HR issues. The handbook and standard letters are robust and easy to understand. It is a potential headache taken away, knowing help is at the end of a phone.”
”

Shelley

Super Helpful!

“You have been super helpful. Love working for Daisy. I can only say great things about you!
”

Fiona Brown

Friendly, professional and extremely accommodating

“This is the first year that we have worked with Daisy Recruitment, but it certainly won’t be the last. From our initial meeting they understood our specific staffing requirements straight away and provided us with a variety of high calibre and very suitable candidates for interview. The office staff are friendly, professional and extremely accommodating to our business needs. Really impressed!
”

Rik Anderson, RHS

A big thank you

“Just wanted to say a big thank you to Bryony and Lauren at Daisy Recruitment for helping me to find a new role at a very difficult time of year. Lauren and Bryony worked tirelessly to find several new temp roles for me, often fitting them together so I had work every day. Communication was really prompt and efficient, too. I would highly recommend Daisy Recruitment to anyone looking for work. My sincere thanks to you both, I really appreciate your help.
”

Helena Johnson

Great philosophy

“Her team share the philosophy, Daisy will ensure they fully understand the issue, proffer a solution which the client is comfortable with, and execute it.
”

Marie

A winning combination.

“Daisy Recruitment have the best jobs and great staff. A winning combination.
”

Michelle

Excellent training

“Excellent training from Daisy kept the team interested all day. This has been invaluable with the tricky people management issues a 24/7 operation has to deal with.
”

Paul

Got my career moving

“Can I thank everyone for the wonderful step-up that Daisy has given me, I appreciate this enormously. The week you gave me ‘best temp’ was a bit of a landmark for me! You have really helped me get my career moving and I would recommend you to everyone!
”

Chrissi Taylor

Wealth of experience and knowledge

“Penny Woodhead has been offering HR and recruitment solutions to my Company since 2001. After many years working on client’s sites Penny has a wealth of experience and knowledge, which she couples with a pragmatic solutions driven approach to issues.
”

Beth

A big thank you for helping me through the process

“Working with Lauren was a pleasure. She is an expert at understanding and matching people with opportunities.
Always informative, professional, encouraging and attentive, I wouldn’t hesitate in recommending her.
”

Katy

Practical well executed actions

“Penny prides herself on providing her clients with answers, practical well executed actions, and a timely approach to distracting people issues.
”

Tom

Truly professional and friendly service

“At a time when I needed immediate short term work that suited my skills and experience, Daisy Recruitment were able to offer a solution that suited me perfectly. Every one of their staff are helpful and polite, understanding my needs without question or quibble. Truly professional and friendly service is hard to come by but Daisy Recruitment offer it in abundance. I would definitely recommend them.
”

Gillian Parker

A great asset to the Daisy family

“Lauren and her team are a great asset to the Daisy family. They have helped my employment hunt in a swift and professional manner as well as ensuring I had temporary work to tide me over in the interim. I went to Daisy after finding myself out of work in the lead up to Christmas. In this particularly quite period for full time hires. Lauren found some temporary work to keep me going whilst working tirelessly to find permanent positions to put me forward for. I found new full time employment through them less than 2 weeks after Christmas thanks Lauren and her teams hard work could have been so much longer. I would not hesitate to contact them again should I need assistance in either hiring for or finding a new role. I have already recommend them to friends and will continue to do so in the future..
”

Graham Dodds

Thank you

“I will take this opportunity to thank you and your team for the great support and help over the last few months. I will certainly recommend you to others and I will definitely use you again.
”