Disney: People report being briefly stuck on monorail

Disney World is apologizing and looking into what went wrong after doors on a monorail wouldn’t open for three stops, briefly trapping passengers.

Video from the incident that occurred at about 9:20 p.m. Saturday appeared on social media and unofficial Disney blogs.

The doors on the yellow monorail reportedly wouldn’t open as the train passed the Ticket & Transportation Center, Polynesian Village Resort and Grand Floridian Resort & Spa, according to the description from the five-minute video.

“We apologize for the inconvenience and are looking into this matter,” a Disney spokeswoman said in an email Monday when asked for comment.

The mood was mostly light on the monorail as passengers laughed and banged on the windows to catch Disney employees’ attention.

“It’s stuck! It’s stuck!” a man said on the video.

“Family of five!” somebody called out.

It’s not the first time people shared videos of problems on the monorail.

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