Ts & Cs

This website is owned and operated by Eddy & Moss Limited. If you have any suggestions or comments or you need to contact us for any other reason, please use the details below :-

EDDY AND MOSS LTD

(Trading as Eddy & Moss)

hello@eddyandmoss.com

Making A PurchaseThere is no minimum order value. Simply browse our collection and add any items that you wish to buy in your shopping basket/cart. Please make sure that you enter your e-mail address correctly as we will use this to acknowledge your order.

While we do our utmost to represent all the colours correctly on our website, how you see the colours will depend on your screen when you make your purchase and we cannot be held liable if the shade you choose is not as you anticipated when you made your purchase. However, if you are unhappy with the yarn and wish to return it please see our Returns Policy on these Terms & Conditions. We use New Zealand Dollars for currency.

Shipping For 'Australia' and 'Rest of World' shipping you have the choice of two different service levels, these options are clearly indicated at the checkout stage with a description of the level of service (for example, tracked or untracked) and the cost of the service. If you choose to pay for the 'untracked' service, please note you do so at your own risk, we do not take responsibility for lost parcels.

DeliveryOnce your order has been placed you will receive an order acknowledgment, providing that your submitted e-mail address is a valid one. This will be a confirmation that your order has been received by us and is being processed. Upon receipt of order, every effort will be made to ensure that dispatch is within a maximum of three working days. All goods are subject to availability and if we are unable to supply your goods we will notify you of the expected delivery date. Please allow 5 working days before contacting us about delivery of your order.

ReturnsHere at Eddy & Moss we value the quality of our products. In the event you receive a faulty item or you have been shipped the wrong item please make contact with us within 5 days of receiving your goods. If you were shipped the wrong item or you received faulty or damaged goods we are able to offer a refund, an exchange or store credit.

Goods are not able to be returned or refunded due to change of mind.

To return your item:

1) Email us at hello@eddyandmoss.com2) Provide the following details:

Invoice / Order Number

The item you wish to return

Why you wish to return it

And finally, please let us know if you would like an exchange, refund or store credit.

3) We will then reply to your email and will provide an address for you to return your goods to.All items MUST to be returned within 10 days of receiving your goods. Once we have received the returned item, please allow 5-10 business days for the returned item to be processed.

The product MUST be unworn, unwashed and have all original tags still attached. The order invoice must also be included in the package. Any items returned that have been used,worn or damaged will not be accepted. No returns on our samples or sale items.

We will endeavour to work with you to help best resolve any issues that may arise when purchasing or wishing to return an item.

For International OrdersPlease note that we do not offer refunds if you refuse your parcel due to customs charges.

Credit Card SecurityWhen your order is placed on our website, credit or debit card numbers are encrypted and the details will not be stored.

Terms of SaleProducts displayed on this site are available only while they are in stock. We have made every effort to reproduce colours on this site, however, due to differences in monitors, we are unable to guarantee that the colour you see on your own monitor will reflect the true colour of the item.

Order CancellationsSometimes an order can be cancelled by our system, and this may be due to one of the following reasons:-Item is discontinuedPayment information was not completedThe shipping address is incorrect or out of our areaA duplicate order was placedThe customer requested the cancellationIf your order is cancelled by us you will receive notification of this.

We reserve the right to amend our terms and conditions of business at any time without prior notification.