TripAdvisor Traveler Rating:

2.05Cleanliness

5.05Location

3.05Rooms

3.05Service

3.05SleepQuality

4.05Value

2.05

“Fairly New Property That Needs Attention To Details”

Dec 31, 2012Gene O, Lawrence

Overall I would rate our experience at the Hawthorn Suites by Wyndham in Meriden, CT as not quite satisfactory. We loved it's proximity to the major highways in central CT, but still far enough to not hear the vehicular noise from the room. And, the staff was very friendly and went out of their way to try to make us happy. Upon arrival, the first luggage cart we got was broken (should be thrown away) and had to find another one. Not that we had lots of time to watch TV, but if we did, the set was an old-school, 27" picture tube that was not very inviting to watch. Unfortunately, housekeeping will clean your room only on a weekly basis, and you can see where this practice is reflecting on the overall cleanliness of the property (soap scum build-up in shower/tub). Specifically, there is mold beginning to grow where the wall meets the ceiling over the bed (room #201), and in the bathroom that has no exhaust fan. And, lastly, they have got to do something about getting better pillows - ours had no firmness/support whatsoever and we might as well had been sleeping on pancakes!

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Gene,I recently received a copy of your review of the Hawthorn Suites by Wyndham in Hartford - Meriden. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.You're correct in saying that full housekeeping service is only provided to guests staying 5 nights or longer. We do this to keep our operating costs low which we pass on to our guests in the form of lower room rates than the competition. I also apologize about the condition of your room. I have had a meeting with my housekeeping staff to rectify the problem. It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly. I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Wyndham brand location in the future. Regards,
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