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Anyone able to help?

Ok so, when i log in it simply says "reconnect" but im not in game..
i relogged about 7/8 times now still same thing i tried to "reconnect" but the button goes grey and just well nothing happens.
i submitted a ticket to support but no reply it's been a good 2/3 hours.

even when i log into smurf can't see myself online so theres no one on my account