Store Policies

Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!

We Use the WorldPay Payment system to process all our credit and debit card transactions. Worldpay is a part of The Royal Bank of Scotland Group which is the world's fifth biggest banking group in the world.
Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is highly encrypted using complicated logarithm combinations.
The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, our public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain confidential information.
Transaction Encryption
The transfer of the purchase details from the retailers site to WorldPay are encapsulated using our own encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof.
Data Storage
Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment. We also ensure that we stay up-to-date with the latest versions of any third-party code we use, and continually review our own proprietary code.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a cheque, but this will delay your order as we must wait for your funds to clear before we ship any merchandise.

Return / Refund Policy

We will exchange items if they are faulty on delivery to you and we are notified within 3 days of the customers receipt of the product and returned within 14 days. All products to be returned must be carefully repackaged in their original packing and returned back to us.Delivery and transaction costs cannot be refunded since, they have already been borne.This does not affect your statutory rights as a consumer

Delivery Information

The delivery time will depend upon your choice of destination and delivery service. ALL DELIVERY PRICES ARE BASED ON THE WEIGHT OF EACH ORDER REMAINING UNDER OUR 1KG WEIGHT LIMIT. ORDERS THAT WEIGH MORE THAN 1KG WILL BE PRICED SEPERATELY AND AN EMAIL WILL BE SENT OUT TO YOU STATING THE NEW DELIVERY PRICE. IF THE DELIVERY PRICE IS ACCEPTED, YOU WILL BE REQUIRED TO SEND AN EMAIL CONFIRMING YOUR ACCEPTANCE. SUBSEQUENTLY, THE ORDER WILL BE DISPATCHED. ALL DELIVERY TIMES ARE ESTIMATED AND ARE ULTIMATELY DEPENDENT ON THE SHIPPER. .

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.