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Thank you for buying antique and vintage jewellery from meltingpot. The jewellery sold by meltingpot was made between 30 to 200 years ago. Before it is made available to the customer, it has already undergone a thorough cleaning and maintenance process by a skilled craftsman. But still something might happen such as a broken string or other kinds of malfunction. The character and nature of Antique and vintage jewellery is such that when you are attempting to repair it, it might be broken during the repairing process. Most companies dealing with vintage jewellery do not want to perform repair service or offer any insurance for it because of this. But buying vintage jewellery from meltingpot is different. If the price of the jewellery you bought is more than 30.000 JPY (excluding tax) I will offer support by repairing the item for free if you experience any kind of malfunction. The warranty is valid for 6 months from the purchase date. But this condition only applies to damages occurred by natural circumstances, not by bad treatment or by accidents on the customers behalf. If the jewellery you bought was priced less than 30.000 JPY (excluding tax) or if the purchased item have past the 6-months warranty period I can repair the item for a cost after a consultation have been made. We pay great care and attention to detail when trying to repair an item, but due to the character of antique and vintage jewellery having been made a long time ago, please be aware that here might be unexpected issues happening during the repairing process. So if you ask us to carry out repair work for your item it is important that you understand about the character of vintage jewellery and accept that issues of an unexpected kind might happen during the repairing process. If you can accept this we will be willing to take on the repair job.
Please note, there might be a chance that the item could be unrepairable due to the kind of malfunction that have happened or that it could take more than one month to repair. Pieces by Miriam Haskell, Stanley Hagler etc. are jewellery made by wire or string. This is different from jewellery made using glue. It might happen that the parts will move, but this is not considered a defect but is natural due to the kind of workmanship used when the jewellery was made. Maintenance guidelines: In order to use it for a long time, don't use the jewellery when taking a bath, showering, swimming or going into the sea. Basically do not expose the item to water. If the item is exposed to sweat or rain, please remove the water with a cloth made from a soft fabric and after making sure it is completely dry, keep it stored in a jewellery box away from sunshine. Some peoples skin might get affected or show signs of sensitivity to the metals such as itchiness or a skin rash. If you are experiencing any problems with your skin when wearing the jewellery, please stop using it. Many pieces of jewellery was manufactured by a completely handmade process by a craftsman hand. So if you treat it carefully you will be able to use this jewellery for a long time.