onvico

onvico allows you to provide advanced online customer service via a video consulting and live chat function on your website or web shop. This service helps you to improve customer experiences, to increase sales and to enhance trust in your company. onvico provides several helpful features like screen sharing, secure data exchange, the possibility to preserve evidence if needed as well as detailed statistics. The application can easily be integrated in your company’s website. To use the video consulting and live chat your customers won’t need to install anything nor have to register. onvico is technically and visually customizable and works equally well on computers, smartphones and tablets.
onvico is designed by OEVERMANN Networks GmbH. The full service digital agency is specialized on innovative and secure e-business solutions for more than 25 years. Due to ISO/IEC 27001 certification, server locations exclusively in Germany and high safety standards, all data transfers via onvico are encrypted and serve the requirements of German data protection law. Therefore, onvico can be deployed in banking and finance as well as in other applications with highly sensitive data. For further information please read https://www.oevermann.de/live-chat-video-support-software-onvico.aspx (only in German)

Management of call groups including routing rules and individual service hours for call group

Easy integration into your website/web shop

Easy to use by consultants and end users

No installation needed to start the video chat

User management via a role based model of access

Storage of conversations possible as an evidence protection measure

High security by ISO/IEC 27001 certification, encryption and servers located in Germany

onvico is currently supported in German only

Account & pricing

OEVERMANN Networks will set up a unique onvico instance for each customer (including strictly separate data storage).
The billing is tied to a license model, which is based on the number of consultant accounts. More information to the pricing system as well as the order form to get your onvico instance is available at: https://www.oevermann.de/onvico-bestellformular.aspx (only in German)