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CarGurushttps://www.cargurus.com

Mar 8, 2018

Guru5BTRH

Walser was quick to make return contact through email. Polite and
courteous. It was confirmed the vehicle I was inquiring about was available
and could be test driven. A time was set up for a next day test drive on the
vehicle. Was ready to leave the morning of-the-appointment and a friend
wanted to meet me there from the opposite driving direction I was
traveling. I went back out to grab the dealership address but noticed I
couldn't find the car listed anymore. I made an inquiry with the dealership
and they responded within the hour stating that the car had been sold the
night before and they were going to email me last night, but obviously
didn't. Thankfully I had looked up the address before leaving. My drive was
1.5 hours one way and I had arranged the day to be there for a late
morning drive. I would have been upset had I arrived to find the specific
car I was inquiring about no longer available. I am not just "car shopping". I
do my research and find very specific vehicles I want to inquire about. I
don't want to be shown comparables in other colors, years, options and
trims. At this point - no foul, no harm - but I admit I am not looking at their
cars first anymore.

Thank you for sharing this feedback. We are very sorry for the inconvenience you experienced, Unfortunately, we cannot hold or reserve cars for customers; however, we recognize that more prompt communication is very important. Again, we apologize for this, and hope you'll give us another opportunity to show you that. Thank you!

We're happy to hear that you received friendly customer service during your experience with Walser Hyundai! We hope to get the chance to help you find another vehicle to fit your needs. Thanks for the 5 star review!

CarGurushttps://www.cargurus.com

Apr 23, 2017

Brandon

James the salesman was awesome and did a great job he was honest and was very thorough with the deal. I would recommend this dealership to anyone.

It's great to hear that everyone was pleasant to work with and hat they had the vehicle pulled up before you arrived! Thank you for leaving us a 5 star review, Christian!

CarGurushttps://www.cargurus.com

Feb 16, 2017

Chanel

My experience at this dealership wasn't the best. I found that they only work with a handful of banks to finance the car which only slimed my chance of me getting the vehicle. Needless to say I did NOT get the car which left me very upset!

Chanel - Unlike other dealership groups, we only utilize a few banks that we trust to help our customers get the best financing for their vehicles; this minimizes the impact to your credit score that dozens of banks making credit checks can have. We're very sorry that the options we provided did not end up working out.

That's awesome, Zahra! We're glad to hear you had such a great experience!

CarGurushttps://www.cargurus.com

Apr 13, 2016

Kim

Responsive salesman. Great test drive. Great management
representative.
Asked them to calculate my trade-in of a Mercedes Benz GL450, and
STILL haven't heard back as to what the trade-in value would be.
Unusual cars take time to calculate, but two days is more than
enough time (in my opinion).
LOVE the car they have, but will only make a decision once I have all
the factors to work with.

Walser hyundai have the best staff. They
helped me so much. Gave me a good
price for my car and helped me through
the whole process. I had no complaints.
Frank is the best! He gave me really
helpful "Dad" advice which I really
appreciate. Just the best experience,
overall.

That's awesome, Rachel. We're happy to hear about your great experience and we hope you're enjoying your new vehicle!

CarGurushttps://www.cargurus.com

Feb 9, 2016

Cory

Very good service, the car that was
bought wasn't in their wheelhouse and
did the best they could to describe it and
sell it. They stayed late and cleaned it
and filled up the tank and were very
helpful.

The salesman that I dealt with was very organized once we got his attention. I had phoned in to view a Red Hyundai Sonata and when I arrived for my appointment I was prepared to test drive the car. The car was not there as promised. I was then told that they had a grey one that was the exact same car and if I wanted to test drive that one and I said that I could do that. I test drove that car and when I returned to the car lot I told them that I would just take that one. Prior to my appointment I had already been pre approved for a loan through my bank so I was prepared for this appointment. I was told to wait until a sales person was free and that was ok with me. I waited about a half an hour or more and then was told that the car that I test drove had an offer on it and would I consider the red one instead. I then waited again for the paperwork on the red one and after about another half hour was finally waited on. The sales person was very helpful but I do not understand why they sold the same car to two different people and why the red one that they said would be ready was not even on their lot. Overall my experience was really good once they sorted everything out. I like my car.

This vehicle was originally posted as Grand Touring with leather interior, but as soon as I arrived to test drive it, everything was changed. The vehicle was then labeled as a Touring model. To me that leaves mistrust. The reps were nice though.

Very disappointed I did not get the floor
mats for the vehicle. They were there
when I test drove the cars. But not there
on delivery. I remember them being
there because they said Aspen on
them.I would like them back please

I bought a used car from Walser Hyundai; the car was in pristine condition, despite having 90,000+ miles. They obviously put a lot of attention into cleaning the car and preparing it for sale. They offer to sell you a three-year warranty on used cars which can be cancelled at any time (good idea to keep the warranty for a few months when buying an older car until you're sure there are no major issues, but probably not worth the price to keep for the full three years). They also provide free car washes at Walser dealerships and gas discounts at Super America for the first year after your purchase. Most importantly, my car was priced well below its Blue Book value and the whole purchasing experience was low-pressure and hassle-free.