Re-engagement coupon with automatic reminders

Sometimes you need to incentivize dormant customers and there's no better way to do it than with a fun coupon campaign with automatic reminders running for 3 weeks ⌛

What are we going to do? 🤔

Create a dedicated customer segment for dormant customers based on the last purchased order criterion.

Design a coupon campaign.

Launch automatic distribution with automated coupon reminders.

Create a new segment for inactive customers 💤

Go to the Customers tab and start the creation of a new segment by naming it and choosing proper criteria.

We are going to base our segment on the last purchased order. For the purpose of this tutorial, we've decided that a customer has to make the last purchase 180 days before being dubbed 'dormant', but your business can have a different definition for what inactivity stands for 🤓

After selecting the proper criterion, hit save to confirm the segment✅

We are going to launch a campaign for the whole month of November. In addition, we intend to make our vouchers active for 30 days after publishing, so even if a customer is sent a discount at the end of a campaign, he/she still gets a month to redeem it 🤓

Proceed to define the type (percentage, amount, unit) and value of the discount.

Next, define validation rules that are going to limit the discount eligibility to chosen criteria. The rules that we've chosen for this campaign are as follow ⬇️

the coupon is valid only for customer from the Dormant customer segment,

the coupon is valid only for orders above $149.99,

the coupon is redeemable only once per customer to prevent fraud attempts.

You should also segment your audience according to marketing permissions to avoid false spam reports and privacy violations.

In the 4th step title your message - make it catchy and direct; you can also use emojis to make it stand out more.

In the 5th step, choose your preferred messaging channel. For us, it's email, but notice that you can choose between different options including the most popular communication providers, like MailChimp 😎

Your email is going to be sent from Voucherify by default, but you can also use your own custom domain.

Proceed to design your message.

You can choose between a default template and a configurable flyer that offers more customization possibilities, such as social links, colors, CTAs and more🖍️

Here is an example of an email that you can create:

Add automatic reminders ⚠️

You will find reminders at the bottom of the email creator.

You can create a number of reminders and state after how many days should the message be sent, for us it's 7, 14, and 21 as we want to remind our customers about their unredeemed coupons 3 times.

You can design each reminder message separately, but you also can reuse the design of the first reminder and repeat it for the remaining two.

Here's an example of a reminder that you can create:

Repeat this step for the remaining two reminders and confirm the distribution by clicking SET LIVE ✅

Well done! 🎉You've just created a re-engagement campaign with automatic reminders.