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make sure that the dvd is getting enough power test all leads that are attached to the dvd including electical extensions and make sure they have a secure connection or just replace them there might bebad/faulty orthe drivers may have been corrupted or you might have a virus run your antivrus programyou might have to physically unplug the leads for this cd/dvd burner then plug them back in this should activate the found new hardware wizard oryou might have to uninstall then reinstall your DVD/CD or uninstall the driver then reinstall for this device Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorerClose all open programs

Click on Start, Run, and typeregedit and press EnterClick on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editorReboot your computerOpen My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.hope this helps

I had the same problem with my LiteOn dvd re-writer. It appears to be caused by a worn or slipping drive belt. I found the following link helpful http://www.mmmonkey.co.uk/console/other/360belt.htm
After manually ejecting the tray using a bent paperclip, the drive belt was easily removed, washed in warm soapy water, dried thoroughly and re-attached. Tray opened and closed perfectly. Still looking for a new replacement belt though!

Try to buy a Head-cleaning disk and follow the instructions that comes with it on how to clean the player. Or ask a guide to use the CD lens cleaner.After cleaning try using the drive... If not repeat cleaning process 3xIf it fails then the drive needs total replacement.

If you lost the software, you can try contacting LiteOn for a replacement, but you'll probably have to go to your local tech store and buy more software. I recommend Nero or Easy CD/DVD Creator, or get the opinion of someone that works there. Make sure you do NOT open it until you get home and check online that it has the features you need, as you will be unable to return it if you open it.

Here is the link to the manual if you need it;
http://support.gateway.com/s/Manuals/CsmrEltrncs/8509547.pdf
No remote codes, but:
Gateway Technical Support at 800-846-2301, Monday through Friday,
from 7:00 a.m. to 9:00 p.m. Central Time.
Should be able to help
Please post again if you get no joy from them :)

Go to my computer, right click>properties>hardware tab>device manager, then look down the list for DVD/CDROM Drives, click it and your DVD drive will appear.
Right click on it and delete.
Restart PC and windows will find your DVD drive again and install it.
Try a dvd again and see if it is working, if not it's time to buy a new one i'm afraid, but they are very cheap to replace.