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Jin40

Canada

233

Lovely rustic hotel , great lobby

My husband and I recently stayed here for one night on our way to see my sister. We were greeted by friendly management at the front desk and quickly got the paper work out of the way. We were upgraded to a room facing the mountains and with its own fireplace and balcony. The rooms are serviceable and clean and the beds comfy and with the room you also get breakfast included. A great value for the money. The charming part of the hotel tho is the lobby with great leather couches, games, tv, antiques, puzzles, books, coffee and tea .A place that says "living room" and come in and stay a while, homey!More

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Date of stay: August 2013

Trip type: Travelled as a couple

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Ask Jin40 about Canmore Rocky Mountain Inn

Thank Jin40

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Canmore was our first stop in the Rockies on a recent Canadian road trip. The Rocky Mountain Inn is conveniently situated for the town's main facilities, and it stood out very positively amongst the dozen or so hotels we stayed in during our trip. Large, comfortable room, very clean, airy and well appointed. The buffet breakfast offered a wide variety of good quality food and, unlike some places we stayed in, there was always space in the breakfast room. An original and very welcome feature was the large sitting room with open fire, a variety of board games, and complimentary coffee. The front desk staff were absolute stars, particularly Geoffrey, who was incredibly helpful, and a colleague of his who gave us detailed local wildlife information. The whole place had a very positive, friendly and comfortable vibe to it AND it was excellent value for money. Canmore is charming and unspoilt and being just outside the national park, it is not prone to the crowds and inflated prices of Banff and Jasper.

Room tip: Ask for a mountain view.

Date of stay: August 2013

Trip type: Travelled with family

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Ask 899Bob about Canmore Rocky Mountain Inn

1 Thank 899Bob

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

We stayed here for 3 nights at the start of our trip. A friendly welcome by staff desk, clean comfortable rooms and a good breakfast-big waffles. Canmore is a lovely town, beautiful setting with all that you could need.Staff gave us ideas on where to go and see the local wildlife and we saw lots of bears.Good value for money.The Safeway must have one of the best views from its car park.

Date of stay: July 2013

Trip type: Travelled as a couple

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Ask Sue B about Canmore Rocky Mountain Inn

Thank Sue B

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

The front desk staff is great. As mentioned in other reviews, the foyer with 24/7 coffee, tea and the wood-burning fireplace with a view of the mountains is very welcoming. Wifi is good throughout. The continental breakfast has cereal, apple juice and OJ, muffins, bagels, fruit, cinnamon bread, hardboiled eggs, and a waffle maker with blueberry topping!

Check in was easy and quick. The room was large and relatively clean (definitely acceptable, although the bathroom had a few hairs here and there). Rooms have a small balcony with two chairs.

Overall the value of this hotel, for about $100/night is excellent and we would definitely stay here again.

Date of stay: August 2013

Trip type: Travelled as a couple

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Ask joddypoo about Canmore Rocky Mountain Inn

1 Thank joddypoo

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

All of the people in our belgian group regretted we had to stay there for 3 nights. Rooms very old, but especially dirty. Bed linen urgently needs replacement. Towels in the bathroom with black, blue and brown stains, horrible. When we placed the towels in the bath (in all hotels meaning you want to have them replaced), they were put back again in the bathroom with the dirty stains. No body wash in the rooms, though there were dispensers which had not been filled for centuries. Curtains falling down from the window and pigeon sh...... on the windows. Carpets in room dirty!Breakfast a real disaster. Fruit juice had to be delivered during breakfast and machine did not function. No milk available for cereals, after having asked several times, milk finally arrived. Coffee to be asked for several times. Staff always replied that is not my responsibilty! Plates and cups dirty. The worst hotel during our USA/CANADA trip. Will advise our tour operator accordingly.

Date of stay: July 2013

Trip type: Travelled as a couple

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Ask YolandeRousseau about Canmore Rocky Mountain Inn

1 Thank YolandeRousseau

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

I have to admit that I was absolutely shocked by your comments. We have been receiving very good comments about our staff and the cleanliness of our rooms. (See below)

I called a general meeting to figure out what went wrong during your stay. The executive housekeeping has been working on the floors since to fix all the issues. The front desk manager had a training session with his staff.

The tour company you used has been coming to our property for years. It is the very first time that they reported any issues. I would like to apologize if your stay was less than perfect and we have made a commitment to your tour operator that it will not happen again.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Check in was friendly and quick; room was very large and clean. Although we faced the main street, we had a lovely view and it was quiet at night. The wifi was free and quite fast, and we very much enjoyed the continental breakfast, which had lots of options and plenty of seating. We would suggest, however, that the breakfast server try to keep the coffee and orange juice full! If we are in Canmore we will stay here again.

Date of stay: July 2013

Trip type: Travelled with family

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Ask Amy R about Canmore Rocky Mountain Inn

2 Thank Amy R

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC