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For at least the past two years there has been no clear process for the pubic to use when trying to get public documents from the county complex. For a time, all requests were to go to the business office. Then the public was told to send requests to the commissioner's designated email, then to that email and to the finance manager. For a time, requests were supposed to be sent to the human resources department and the commissioners and then just the human resources department. Right to know requests are routinely not responded to on a timely basis, within the five days required by law, and some have never been responded to.