Our Intelligent Virtual Agent can Interact with your customers to enhance customer service, collect payments and assist during peak calling times. It is a low cost solution and is the only employee you will ever hire that always says the right thing and works 24/7/365.

AVAPAY
AVAPAY is an intelligent platform that interfaces with your internal database to provide customers with a faster and more pleasant experience regardless of the situation. It can perform any function a live agent performs and is especially helpful in situations where the customer may require extended talk times.

Features

Integrated Virtual Agent avatar

Configurable Real Time Decision Engine

Integrates with your current website with minor modifications

Accepts payment in full or partial payments – via ACH or credit card

Creates payment plans within the guidelines you define

Creates custom payment plans based upon customer circumstances due to job loss, age or other data elements

Gathers new information such as phone numbers, addresses, employment information, and more

Thank you. I would like to sincerely thank (collector name) for her professionalism and care the matter...

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Telecom Company

I would recommend ACCESS to any company wanting real results. We have used them since 2006 and are now placing exclusively with ACCESS.

Senior Collection Coordinator

It has been a pleasure dealing with an agency with such great expertise in our field. Insurance can be a complex and exhausting business when it comes to collection efforts. Our referrals include debts from our policy-holders on premiums and deductibles, debts from our agents on premium and auditing issues, and monies due from subrogation. In consideration of our enduring relationship, we would highly recommend ACCESS Receivables Management to any organization.

Commercial Debtor

The purpose of my letter is to bring positive attention to your associate (name withheld). During her effort to collect our debt, I had the opportunity to correspond with her on several occasions. She was courteous and patient and was a pleasure to work with.