Magento 2 extension won’t just be wonderful for all your necessary task. That’s why your online store needs more third party solutions for Magento 2. Well, there are lots of them, but for a typical store owner, you should notice these two most: the live chat system and the ticket system.

Live chat system

Live chat system is an online customer service software with live support and some web analytics capabilities. There are now 2 most well-known live chat systems which are developed and worked well in SaaS (Software as a Service) business like Magento 2: Zendesk chat (formerly Zopim chat) and Intercom. Let’s see the table of comparison between these two:

Overall features

Zendesk chat

Intercom

Live chat and instant message

x

x

Trigger

x

x

Tracking and Live Analytics

x

x

Mobile app

x

x

Offline mode

x

History chat

x

x

Team Inbox

x

Appearance Customization

x

x

Email Composer

x

Zendesk chat

Intercom

Price

Min $11.2

Min $49

Available plans

Engage + Learn + Support: from $57

For your company

Everything for Marketing, Product, and Support to connect with customers.

Conclusion

Because Zendesk chat and Zendesk system are working well together, Zendesk chat is considered better than Intercom, both in price and functions. We have used many different live chat and ticket system, but we are now happy with the current Zendesk chat and ticket system.