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Journal of Research in Education
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Keith Greiner is a Drake graduate and can be contacted at Keith.Greiner@iowa.gov. Tom Westbrook is a Professor of Education in the Leadership and Adult Development program at Drake University and can be contacted at thomas.westbrook@drake.edu

en

Description

This article reports the results of a study of student perceptions of expected and experienced academic service and instructional quality
across 4 years of college enrollment. Results indicated a pattern of perceived change over 4 years with a significant difference between
students’ expectations to experienced quality. The largest pre- to post- assessment change was a negative gap during the first semester in both
academic service and instructional quality. Subscale scores revealed both positive and negative variations over the 4-year period. The
findings suggested a continued support for linking in-class and out-of-class faculty and student development initiatives.

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