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Webinar: Debit Card Error Resolution & Regulation E Investigations

Financial institutions must ensure they correctly interpret Regulation E and comply with all the requirements for processing error disputes associated with debit card transactions. The error resolution process for debit card transactions has very specific requirements for disclosing information throughout the investigative process. Each of the error resolution requirements outlined in Regulation E will be reviewed. This session is intended for those that work directly with debit cards, work in an audit or compliance role, or interact with debit cardholders.

HIGHLIGHTS

What types of transactions are governed by Regulation E?

How do you determine the consumer’s financial liability?

What financial adjustments should be included in consumer credits?

When is a credit truly final?

Monitoring the consumer’s account after reversing a provisional credit

Impact of card associations’ “Zero Liability” requirements

WHO SHOULD ATTEND?

This informative session is designed for card operations personnel, audit and compliance staff, retail product managers, and all who provide member service.

Please note: The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered. You may have as many people as you like listen from your office speaker phone.

ABOUT THE PRESENTER – Heather Briganti, AAP, MACHA

Heather Briganti is Director of Education at MACHA, The Mid-Atlantic Payments Association, where she is responsible for delivering training and education on electronic payments. Heather has more than 25 years’ experience in the financial services industry developing and managing electronic payments channels and products for consumers.

Before joining MACHA, she was Senior Vice President of Electronic Banking and Administrative Vice President of ATM Services at a $16 billion regional bank with more than 300 branches and 1600 ATMs. Heather received a Bachelor’s in Secondary Business Education from the University of Maryland and has held several council and board positions with various card networks and educational organizations.

THREE REGISTRATION OPTIONS

Note: All materials are subject to copyright. Transmission, retransmission, or republishing this webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.

1. LIVE WEBINAR

The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered. You may have as many people as you like listen from your office speaker phone. Registrants receive a toll-free number and pass code that allow entrance to the seminar. The session will be approximately 90 minutes, including question and answer sessions. Seminar materials, including instructions, PIN number, and handouts will be emailed to you prior to the broadcast. You will need the most-current version of Adobe Reader available free at www.adobe.com.

NEW!

Listen to the
on-demand web link on your

iPad

iPhone

Android

Instructions will be emailed to you with
the on-demand link.

2. ON-DEMAND WEB LINK & FREE CD ROM*

Can’t attend the live webinar? The on-demand web link is a recording of the live event, including audio, visuals, and handouts. We even provide the presenter’s email address so you may ask follow-up questions. Approximately one week prior to the webinar, you will receive an email with the web link. This web link can be viewed anytime 24/7, beginning 6 business days after the webinar and will expire 6 months after the live program date.

As an added bonus, you will also receive a FREE audio/visual CD ROM.* The CD ROM includes the original audio/visual presentation, the question and answer sessions, and the handouts. Use the on-demand link or this “off-the-shelf” training program for those that could not attend the live seminar and for future training.

LIMITED AVAILABILITY: The on-demand web link and CD ROM may ONLY be ordered for 6 months following the webinar. Neither the link nor CD will be available after this time.

3. BOTH LIVE WEBINAR & ON-DEMAND WEB LINK (INCLUDES FREE CD ROM*)

Options 1 and 2 described above

AFFORDABLE, PROFESSIONAL TRAINING, WHEN AND WHERE YOU CHOOSE

*CD ROM is for Mac and PC use only

This event is being conducted by CU Web Training on behalf of the Missouri Credit Union Association. Click here to register.