Support

Our system is designed to be completely user-friendly and easy-to-use. Should you have any trouble with it, simply email us at com, and a support agent will get back to you as soon as possible.

Live Support

Available Monday to Friday (10am to 4pm EST)

Updates

February, 2018

Feb, 13:
RESOLVED - Service was sporadically unavailable throughout 11:50pm - 12:30pm (Atlantic Standard Time). We sincerely apologize for the inconveniences this may have caused you. If you were affected by this, please reach out (Contact Us section) and we'll be happy to compensate you. We appreciate your understanding.

November, 2017

Nov, 29:
BEWARE of emails from "CVS_Reward_Alert@deathbycaptcha.com" about some "$50 CVS Promotion" . Those messages are NOT from Death By Captcha!

Nov, 17:
RESOLVED - You may have / may be facing issues sending token (puzzle) images Yesterday and during parts of the day Today. We're working on a permanent solution for this and sincerely apologize for the inconveniences. In the meantime, we urge to please use (good quality, private) proxies , as this will substantially increase your success rates for these images.

September, 2017

Sep, 04:
RESOLVED - Service availability was interrupted by an unexpected technical issue within 0:00 - 7:00hrs (GMT-4) . We sincerely apologize for the inconveniences this may have caused you. If you were affected by this, please Contact Us and we'll compensate you accordingly. We appreicate your business!

June, 2017

Jun, 06:
RESOLVED - The service is going through an emergency server maintenance that is causing higher than usual solve times/sporadic overloads. We're working hard to minimize the impact of this on your work. We expect things to be back to normal shortly. We appreciate your patience and understanding!

April, 2017

Apr, 10:
All our API clients have been updated for maximum efficiency and faster solve times. We encourage you/software vendors to visit our API page and update in order to get the most our of our service!

March, 2017

Mar, 02:
If you're using DBC with GSA software, we recommend to update/use their latest version in order to get the best possible results :)

December, 2016

Dec, 01:
RESOLVED - Live Chat Support will be off Today due to maintenance. Please, expect your concerns to be answered within 24hrs or less via http://deathbycaptcha.com/user/contact.

November, 2016

Nov, 20:
RESOLVED - Today, the service went through emergency server updates that may have prevented you from using it normally. We sincerely apologize for the inconveniences this may have caused you. The service is now back to 100% and you should be able to use it successfully. If you're not able to do so, or if you were negatively affected by this, please Contact Us (deathbycaptcha.com/user/contact) and we'll help you out. We appreciate your patience and understanding!

Nov, 11:
We've been making adjustments to our systems and you should now be getting even higher correctness rates :)!

July, 2016

Jul, 28:
RESOLVED - DDoS attacks contracted by certain competitor have been once again successfully mitigated. You should have noticed no loss in service quality (only the website was temporarily unreachable; API availabilty wasn't affected). However, now that we have discovered the identity of the culprit, they will be dealt with soon. With love from Russia.

Jul, 13:
RESOLVED - Due to issues with our mailing platform, some service emails may still arrive unusually late. This will be fixed shortly. Please, contact Support (http://deathbycaptcha.com/user/contact) if you need immediate assistance. Thank you for your patience and understanding!

May, 2016

May, 16:
RESOLVED - Due to issues with one of our providers, you might face inconveniences when visiting www.deathbycaptcha.eu and api.deathbycaptcha.eu. We recommend you use the .com version of our website/API (api.deathbycaptcha.com) until further notice. We apologize for the inconvenience!

April, 2016

Apr, 11:
RESOLVED - There might be a small delay on automated emails (account confirmation email, password reset, etc) due to an inconvenience with our mailing setup. This will be taken care of in no more than 24 business hours, but please do not hesitate to Contact Support if anything and we'll gladly assist you. We appreciate your business!

March, 2016

Mar, 15:
RESOLVED - Due to festivities in our workers' countries, we might* face sporadic capacity constraints during the course of this week. We're working hard to ensure your results are not affected by this. We appreciate your business!

Mar, 14:
RESOLVED - You may notice sporadic high service loads during the course of the day. However, your work shouldn't be affected by this, as we're working hard to ensure all goes smooth with your submissions. If you're facing issues because of this, please contact Support and we'll gladly assist you.

February, 2016

Feb, 27:
RESOLVED - Due to a Scheduled Server Maintenance, you may not able to login and/or create a new account on Sunday 28th, between 9:00 A.M - 11:00 A.M GMT-4. You should be able to do so normally afterwards. We appreciate your business!

Feb, 08:
RESOLVED - Due to festivities in our workers' countries, we might* face sporadic capacity constraints during the course of this week. We're working hard to ensure your results are not affected by this. We appreciate your business!

Feb, 04:
RESOLVED - Some customers may have faced issues while using our Socket API over the past few hours. We've applied a fix for this, so you should now be able to successfully use our service. Please, Contact Support if you need any further assistance and we'll get back to you in 24hrs or less. We appreciate your business!

Feb, 02:
RESOLVED - Our DeCaptcher Socket API was not working optimally for the past ~24hrs. This has been fixed and it's now fully functional again. Thank you for your patience and understanding!

Feb, 02:
RESOLVED - We're undergoing an emergency server maintenance that may cause service instability from time to time. We're working hard to ensure your work is not substantially affected by this and we estimate the situation will be sorted shortly. We appreciate your patience and understanding!

January, 2016

Jan, 05:
RESOLVED - We're undergoing server upgrades at the moment and thus you may see sporadic service instability from time to time. We're working hard to mitigate this, so your work isn't substantially affected by this. We appreciate your patience and understanding!

December, 2015

Dec, 17:
RESOLVED - We successfully increased our capacity during these holidays to better handle your volumes. Unfortunately, we're now forced to undergo some emergency server maintenance to ensure things continue running optimally - this is why you may notice sporadic overloads throughout the day. We're working hard to sort this out ASAP. We appreciate your patience and understanding!

Dec, 03:
RESOLVED - We're going through a shortage of workers due holidays in some of our worker's country of origin. This may result in higher than usual solve times/rejections at certain sporadic moments, particularly at morning/afternoon hours (GMT-4). Please, bare with us while we work hard on increasing our capacity - we're taking all necessary measures to do so ASAP. We appreciate your patience and understanding!

November, 2015

Nov, 16:
RESOLVED - Our system is going through technical issues at certain morning/noon (GMT-4) hours that are affecting the overall quality of service. Thus you may get higher than usual solve times/rejections at those times. We're working hard to have this solved ASAP (it's our No.1 priority) and estimate we'll have a solution for this within the next 48hrs. We appreciate your patience and understanding! Please, feel free to contact Support if you need additional assistance.

Nov, 10:
RESOLVED - Yesterday (Monday 9th) the service experienced some issues - that we have fixed and are not expecting to face again- that may have prevented you from successfully using the service. If you were affected by this, please contact Support and we'll compensate you.

October, 2015

Oct, 12:
RESOLVED - The service may experience sporadic high service loads during certain late morning / early afternoon hours (GMT-4). We're taking measures to mitigate this as we speak. We'll do everything within our hands to ensure your work is not substantially affected during these hours. We appreciate your patience and understanding!

Oct, 06:
RESOLVED - We're undergoing an emergency server maintenance that's causing higher than usual solve times. We're working very hard to ensure this is sorted as soon as possible and that it doesn't substantially affect your work. Please, contact us if you need any sort of assistance!

August, 2015

Aug, 04:
RESOLVED - Due to unexpected demand, the service may experience sporadic higher than usual service loads during certain hours of the day, but most hours should remain unaffected. More capacity is being added after which the situation will return to normal. We appreciate your patience and understanding!

July, 2015

Jul, 22:
GOOD NEWS!!! We're now supporting new reCAPTCHA! Visit http://deathbycaptcha.com/user/api/newrecaptcha for more info.

Jul, 14:
RESOLVED - We might face sporadic high service loads (causing higher than usual solve times) during this week due to festivities in our workers' countries. This is just a precautionary heads up, as we don't expect this to substantially (if at all) affect your results. We appreciate your business!

June, 2015

Jun, 03:
RESOLVED - We'll be performing a very quick server maintenance today, as Yesterday we were not able to do so. This will lead to limited service availability within 15:25hrs - 15:40hrs* (Server Time). We don't expect this to cause negative repercussions on the service afterwards. Thank you for your patience and understanding, we're working hard to offer you a better service!

May, 2015

May, 29:
RESOLVED - We'll be performing a scheduled server maintenance that will lead to limited service availability within 17:30hrs - 17:45hrs (Server Time). We don't expect this to cause negative repercussions on the service afterwards. Thank you for your patience and understanding, we're working to provide you a better service!

May, 18:
RESOLVED - We went through an emergency server upgrade that caused service unavailability for about 2.5hrs, from 19:00 hrs to 21:30hrs Server Time. We identified the issue, fixed it, and will be working to ensure it doesn't happen again. If you were affected, please do not hesitate to contact Support and we'll gladly compensate you. We apologize for the inconveniences this may have caused you, your business is much appreciated!

May, 18:
RESOLVED: We're undergoing an emergency server upgrade that's preventing users from accessing the service. We're working very hard on fixing this as we speak and we expect the situation to be sorted out shortly. We appreciate your patience and understanding. You may email us at help@deathbycaptcha.eu for updates.

May, 08:
RESOLVED - Due to a technical issue, we're going through a shortage of capacity that's causing higher than usual solve times. We're working very hard to ensure this is sorted as soon as possible and that it doesn't substantially affect your work. Please, contact us if you need any sort of assistance!

February, 2015

Feb, 16:
[RESOLVED]: We might* face shortage of capacity - which may bring occasional high service loads - later on this week due to Lunar New Year and Spring festivities in our workers' countries. This is just a precautionary heads up, as we don't expect this to substantially (if at all) affect your results. We appreciate your business!

January, 2015

Jan, 19:
RESOLVED - We are experiencing occasional volume surges, which cause temporary overloads. We are adding capacity and this issue should be resolved shortly.

December, 2014

Dec, 05:
RESOLVED - We're going through network issues that are causing higher than usual solve times. We're taking all possible measures to restore service stability as fast as possible. We expect the service to be back to normal shortly. We appreciate your patience and understanding!

November, 2014

Nov, 21:
RESOLVED - We're undergoing network issues that are causing higher than usual solve times. Please, bare with us while we sort this out - we're taking all possible measures to restore service stability as fast as possible. We expect the service to be back to normal shortly. We appreciate your patience and understanding!

Nov, 07:
RESOLVED - You may experience sporadic high service loads during certain late morning / early afternoon hours (GMT-4). We're taking measures to mitigate this and we expect to sort this out shortly. We'll do everything within our hands to ensure your work is not substantially affected during these hours. We appreciate your patience and understanding!

Nov, 03:
RESOLVED- We faced some server issues over the weekend that may have prevented you from sending some of your volumes. The issues are sorted out, and you should now be able to send all your images successfully. If you were affected by this, please contact support and we'll compensate you. We appreciate your business!

October, 2014

Oct, 03:
RESOLVED - We might experience high service loads during some afternoon hours within the next few days. This might happen due to a potential shortage of workers due to the EID holidays in certain countries. We'll work hard to mitigate the effect this potential situation may have on your work. Your understanding is much appreciated.

September, 2014

Sep, 25:
The recent remote code execution vulnerability in bash (https://access.redhat.com/node/1200223) has made the Internet overall a bit more vulnerable. DBC has not been affected by this, nor we foresee so. However, since this is an Internet-wide vulnerability, you may want to change your DBC password for an-other, secure password, as it is in our best interest to maintain your DBC account information as secure as humanly possible.

Sep, 23:
RESOLVED - You may experience sporadic high service loads during certain afternoon hours (GMT-4). We're taking measures to mitigate this and we expect to sort this out shortly. We'll do everything within our hands to ensure your work is not substantially affected during these hours. We appreciate your patience and understanding!

August, 2014

Aug, 25:
RESOLVED - If you're using a software that has an IP embedded implementation of the DBC API, you might face issues to access the service today. We're working really hard to sort out this situation as soon as possible. Please, contact Support if you're being affected by this and we'll help you out and compensate you once this is fixed.

Aug, 04:
RESOLVED - The service is going through unusually high solve times because we're performing emergency Server fixes. Please, bare with us, as we are working hard to get the service back to normal as soon as possible. Service will be back to 100% shortly. Your patient and understanding is extremely appreciated!

July, 2014

Jul, 28:
RESOLVED - You may experience intermittent overloads during some afternoon hours within the next 72 hours. This is caused by a shortage of workers due to the EID holidays in certain countries. We're working hard to mitigate the effect this situation may have on your work. We apologize for the inconvenience.

June, 2014

Jun, 25:
RESOLVED - Due to an ongoing system upgrade, some Users might be now experiencing service instability. We expect this situation to be sorted out within the next ~30 minutes. Please, bare with us during this reduced time-frame, as we're striving to provide you with an improved quality of service afterwards. If you were affected by this, please contact support and we'll compensate you. Your understanding is much appreciated!

Jun, 20:
RESOLVED - We recently faced some issues that prevented some Users from login to our website. This has been fixed and you can now login successfully! If you were affected by this, please contact Support. Thank you for your patience and understanding.

April, 2014

Apr, 25:
RESOLVED - We faced some issues that prevented some Users from login to our website. This has been fixed and you can now login successfully! If you were affected by this, please contact Support. Thank you for your patience and understanding.

Apr, 22:
RESOLVED - You may have experienced higher than usual rejections rates and/or service unavailability for about 20 minutes today. This was because one of our hosting providers was facing severe connectivity issues. They have fixed this, and the service is now up and running at 100% We apologize for the issues this may have caused you.
If you were negatively affected by this, please contact Support and we'll gladly compensate you accordingly.
We really appreciate your patience and understanding.

Apr, 21:
RESOLVED - If you faced issues trying to access our Avangate.com Captcha packages, please try again, as you should be able to order successfully now. Our apologies for the inconveniences this may have caused you,

Apr, 13:
RESOLVED - The service is going through unusually high solve times and rejections rates because we're performing emergency Server fixes. Please, bare with us, as we are working hard to get the service back to normal as soon as possible. Service will be back to 100% shortly. Your patient and understanding is extremely appreciated!

March, 2014

Mar, 21:
RESOLVED - The service is undergoing an emergency technical maintenance. Therefore, you may experience high solve times during certain parts of the day. We apologize for the inconvenience and appreciate your understanding. If you are affected by this, please contact support and we'll compensate you.

Mar, 12:
RESOLVED - Due to a technical issue, the service was unreachable within 10:05 A.M - 10:15 A.M (Server Time, GMT-4). This was sorted out quickly and preventive measures were taken to avoid this from happening again. The service is now running fine! If you were affected by this, please contact Support and you'll be compensated accordingly. Your patience and understanding is appreciated!

February, 2014

Feb, 03:
RESOLVED - Due to the Asian Holidays we have slightly fewer workers online than usual, which could result in short intermittent overloads during some of the afternoon EST hours. However, we are working on adding more workers and you should still be able to submit most of your volumes successfully. Your patience and understanding is much appreciated!

January, 2014

Jan, 30:
RESOLVED - Our LiveSupport interface is under maintenance at this moment. For this reason you might not be able to use the platform successfully. Please contact us through help@deathbycaptcha.eu.

Jan, 29:
RESOLVED - We are currently performing an emergency server update, which is causing image rejections for certain customers. We expect this to be resolved in about 15 minutes. We apologize for the inconvenience.

Jan, 27:
RESOLVED - We are going through intermittent high service loads due to a demand peak. We're adding even more workers to mitigate this situation. Your patience and understanding is really appreciated!

September, 2013

Sep, 25:
GREAT NEWS! Now you can get Up to 50% Off on BH Software AND Free CAPTCHAs with our new DBC Offers program. Visit the ''DBC Offers'' section to get The Best deals on Marketing Software and Proxies on the market.

May, 2013

May, 20:
GOOD NEWS! - We mean it when we say we appreciate your business. That's why we're running a program to reward your loyalty! :-) . Please visit the ''DBC Points'' section for more info.

April, 2013

Apr, 29:
Our sincere apologies if you weren't able to access our website* (*API access remained functional) during part of the day. We faced a technical issue that's now fixed and proper measures have been already taken to ensure it doesn't happen again. If you were negatively affected by this, please contact support. We truly appreciate your business!

March, 2013

Mar, 06:
*About Recent Payments: Your recent payments might have arrived with some delay due to our last server upgrade. This is fixed now, and your *completed purchases are now added.
Our sincere apologies for the inconveniences this may have caused you.

Mar, 06:
*About The Service Status: We upgraded our servers during midnight and then later faced some connection issues with our hosting provider. This caused intermittent interruptions with the service that are now sorted out.

February, 2013

Feb, 20:
Our service capacity has been fully restored. However, we're now getting even more demand than before, as our service is the only one that remains fully functional after the holidays. We are taking measures to further expand our capacity as fast as possible, but, in the meantime, you may encounter sporadic overloads during certain times of the day. These occasional high loads should not affect your work significantly. We really appreciate your understanding.

Feb, 18:
Dear Customers, the service capacity has been almost entirely restored. We have gone through the worst already and are expecting to have enough capacity for today's volume. However, due to a conflict in Pakistan, there's still the possibility of encountering very slight and sporadic high loads on certain moments; these short moments should not affect your work. We really appreciate your comprehension throughout these days.

Feb, 12:
*-IMPORTANT-* Dear Customers, we will be facing shortage of capacity during this week due to Lunar New Year and Spring festivities in our workers' countries. The shortage of capacity is an industry-wide problem, as the majority of workers share similar festivities. We expect the situation to return back to normal by the end of the week/beginning of the next one. We truly apologize for the inconveniences this may cause you. We're doing everything in our power to improve the situation.

December, 2012

Dec, 19:
-*IMPORTANT*-: We'll be performing a server upgrade Today, Wednesday 19th, from 11:00 P.M - 11:30 P.M GMT-4, hence the service will be unavailable for
about 30 minutes (although we expect the downtime to be less). Yesterday the service was a bit unstable at some times due to a technical issue ; this will be
prevented from happening again as well with today's upgrade. Your comprehension is greatly appreciated!

Dec, 18:
We're going through some unexpected server issues that are causing the whole system to slow down. We're already trouble-shooting and we predict that service quality will be completely restored in less than an hour. Our sincere apologies for the inconveniences this may cause you. We truly appreciate your business.

Dec, 12:
We're gradually increasing our capacity (overload times have been decreasing) but this process takes time and thus you may still encounter some short sporadic overloads during certain hours of the day. Your comprehension is greatly appreciated!

November, 2012

Nov, 30:
We faced some data-base, technical issue that caused the service to be fully loaded during a short period of time. Inconveniences were fixed and the service is currently back to normal and working properly. Thanks for your comprehension!

Nov, 28:
The service may experience sporadic -and short overloads during some parts of the afternoon (EST GMT-5) Today. This is being worked on at this moment and we estimate that service quality won't be particularly affected. We apologize for the inconveniences this may cause you.

Nov, 27:
We've received a sudden volume burst that's causing a high service load. We're working to control the situation as we speak, but in the meantime please expect minor and sporadic overloads until non-afternoon hours. Your patience and comprehension is truly appreciated!

Nov, 14:
The recent afternoon slowdowns our service has experienced are due to regional festivities in our worker's home countries. We predict slight and sporadic overloads through-out the server-time afternoon hours for the rest of the week. Service level during non-afternoon hours is predicted to be normal.

Nov, 07:
We're currently operating under limited capacity, thus you may experience higher than usual solving times. We're already taking measures to mitigate this situation and we expect the service to be back to normalcy before afternoon hours. Thanks for your comprehension!

October, 2012

Oct, 30:
-Important Notice-: We'll be performing a scheduled maintenance to our servers from 11:00 A.M to 11:30 A.M EST GMT-5 on Wednesday (October 31) to ensure a high quality service. We estimate that this update will take less than 30 minutes, but please expect service unavailability within this time. We appreciate your comprehension!

September, 2012

Sep, 26:
We apologize for the intermittent-short downtimes our website has suffered during parts of the day. This was due to some power outages that we're already sorting out. Thank you for your patience and understanding.

Sep, 06:
We have experienced a sudden increase in volume in the last few days and as a result you may experience higher than normal solve times especially during the afternoon hours. We are working on increasing our capacity and apologize for the inconvenience.

August, 2012

Aug, 22:
*Please Note*: Due to the huge amount of support requests we're currently receiving, we may take a little longer to address your inquiries. However, you still can expect a response to your concerns within 72 business hours.

Aug, 20:
A small group of users might be experiencing issues with the service due to some connectivity inconveniences we're facing with our DNS provider. We're expecting a resolution for this situation in a short period of time. We apologize for the inconvenience and sincerely appreciate your patience on this matter. Please note that there's no need to take further actions on this matter, as it should be fixed automatically within some minor time.

Aug, 02:
We've gone through a series of connectivity problems that have severely affected the quality of the service during parts of the afternoon. The service is now completely restored and running properly.

Aug, 01:
The quality of our service was affected due to a system update around 2PM EDT. The stability of our service was recovered 20 minutes after the incident.

July, 2012

Jul, 04:
We have managed to stabilize the service again. Thanks for the patience!

Jul, 04:
We're going through some unexpected technical issues at this moment that are causing service malfunctions. We're working on fixing them right now. We honestly apologize for the inconveniences.

Jul, 04:
The service is up and running since a while ago. Thanks for your patience!

Jul, 04:
Dear Customers, the current overload status of the service is being caused by our regular Wednesday maintenance. We'll be back on track within 15 min. max.

June, 2012

Jun, 13:
The service is running smoothly again. Thanks for your comprehension!

Jun, 13:
Dear customers, we're going through a data base recovery process caused by an internal issue our hosting provider had. We estimate that the service will be stabilized within 20 minutes max. We deeply apologize for the inconveniences this may cause you.

Jun, 12:
Our Hosting Provider was facing network connectivity problems during the afternoons. Due to this, the service experienced some flickering (dropped packets) from 4:30PM to 5PM EST.

Jun, 06:
We have recovered stability and the service is functioning correctly again. We'll be taking measures to avoid this problems in further occasions as well. Thank you all for your understanding and patience again.

Jun, 06:
Our service is still suffering from some connectivity problems that are beyond our control (internal issues with our hosting company); this is now causing connection discrepancies between our system and most of our Human Solvers, resulting in limited service capacity and thus causing rarely high solving times. We're contacting our hosting provider to fix this ASAP.

Jun, 05:
The service suffered from some connectivity problems that were of out our reach (internal issues with our hosting company); this caused service unavailability for several minutes. We contacted our hosting provider and they have already sorted out the inconveniences. The service is now back to normal. We really apologize for this... and we sincerely thank you for your patience.

May, 2012

May, 30:
We have repaired the connectivity malfunctions and the service is working fine since a while ago. Thanks again for your patience and understanding.

May, 30:
We're facing some connectivity issues at the moment that are causing very high rejections rates and rarely high solving times . We're troubleshooting at this moment. We'll get the service back to normalcy as soon as possible. Thank you for your patience.

May, 23:
We were experiencing some intermittent technical issues that were causing service instability during this morning (EST). We're working hard on eradicating them. Thank you for your patience and understanding.

May, 10:
We were experiencing some connectivity problems that were affecting our workers recently (Yesterday morning and during Today's midnight, Eastern Time). This caused a severe image overflow and thus very high solving times and lots of rejections. The problem has been fixed and the service is working fine again. We sincerely apologize for the inconveniences this may have caused you.

April, 2012

Apr, 18:
We have successfully sorted out our recent issues. Now the service is back to normalcy. Thank you for your patience and understanding!

Apr, 17:
Part of our workers are unfortunately still affected by a technical problem, and this still causes the service to be unusually slow. We are working hard to resolve the issue as fast as possible, we are currently expecting to be able to provide faster service again within a few hours. Meanwhile we apologize for the inconvenience caused by this technical issue.

Apr, 17:
Part of our workers are unfortunately still affected by a technical problem, and this still causes the service to be unusually slow. We are working hard to resolve the issue as fast as possible, we are currently expecting to be able to provide faster service again within a few hours. Meanwhile we apologize for the inconvenience caused by this technical issue.

Apr, 16:
We experienced unusually slow solve times this afternoon due to a technical problem that was affecting our workers. The situation has been fully resolved as of now.

March, 2012

Mar, 30:
We'll be replying to all Support tickets within 24-72 business hours. Thanks for your patience

Mar, 27:
We had to perform an emergency maintenance from 16:00 to 19:00 CDT (GMT -4). The service quality was downgraded during this time period.

February, 2012

Feb, 14:
We had a 15 minute emergency maintenance around 11:00 AM EST. The response times have increased due to some server issues. We're working on having it solved in the next 2 days.

Feb, 10:
We had a 30 minute emergency update today at 10:00 AM EST. Service was optimally restored by 11:00 AM EST.

January, 2012

Jan, 27:
Some customers may have experienced intermittent problems today with the decaptcher API. The problem has been resolved.

Jan, 23:
We faced a 15 minute outage around 12PM EST due to an emergency maintenance update.

Jan, 09:
We experienced a temporary overload due to technical issues around 1pm EST through 5pm. This resulted in higher than usual captcha solve times and rejection rates. The situation has been resolved and we apologize for the inconvenience.

December, 2011

Dec, 13:
We had to make an emergency update which caused 10 minutes of downtime around 1PM EST. This update will result in a higher capacity during the usual peak hours (3PM - 6PM EST).

November, 2011

Nov, 07:
We may be facing increased solving times today from 1PM-5PM EST (GMT -5). This is due to some religious festivities in our human worker's countries.

October, 2011

Oct, 12:
We are experienced technical problems in the afternoon and evening hours server time (EST) that temporarily caused the solve times to be A LOT slower than usual for CERTAIN clients. The issue has been resolved.

September, 2011

Sep, 26:
We faced server problems that caused a partial outage in the service from 6:45 PM to 7:30 PM EST (GMT -4). We're currently making changes to prevent this event from happening again in the future.

Sep, 19:
We're facing heavy peak-hour overload due to an unexpected decrease in decoding capacity. We estimate that these overload occurrences will be completely solved by Wednesday.

Sep, 15:
Due to severe weather in the region we have a shortage of human solvers today. Expect heavy overload during the hours of 1pm to 6pm server time (EST). We sincerely apologize for the inconvenience.

August, 2011

Aug, 26:
At approximately 18:00 server time (EST) some of our clients were unable to connect to our services. The problem has been resolved.

Aug, 22:
At 15:30 EST we experienced temporary overload due to very heavy unexpected demand. This caused the solve times to increase substantially. More operators were brought online and solve times were back at normal levels by 18:00 EST.

July, 2011

Jul, 08:
We faced Database problems on 7/7/2011 from 4:00 PM to 5:30 PM EST. The service was not operational during most of the event.

May, 2011

May, 19:
Our servers encountered performance problems at 12:10 PM EST. The service was fully restored in approximately 30 minutes.

May, 05:
We experienced hardware problems at 5:00 PM EST. We recovered the system in 2 hours.

May, 03:
We faced capacity problems on May 2th and May 3rd due to festivities in our Human Solver's countries. On May 3rd we also faced some DataBase problems that resulted in service downtime during afternoon hours.

March, 2011

Mar, 03:
We experienced downtime approximately between 2:15pm and 2:30pm EST due to an unscheduled critical update. We apologize for the inconvenience.

January, 2011

Jan, 12:
We experienced downtime approximately between 3pm and 5:30pm EST due to an unscheduled critical update.

December, 2010

Dec, 29:
We made a Security update which resulted in a partial DNS outage.

Dec, 16:
Between 3:30pm and 6:40pm EST, a DNS problem caused intermittent outages for some clients, thus generating a temporary outage for some, and brief intermittent overload for others.

Dec, 10:
New AutoIT API Client Released

Dec, 08:
@3:15pm EST we had a technical issue that caused an outage for approximately 10 minutes. As of 3:25pm EST everything has been running normal again. We sincerely apologize for the inconvenience.

September, 2010

About Us

Death By Captcha is a premier CAPTCHA solving service. With over 9 years in the CAPTCHA Bypass business, Death By Captcha has become one of the industry leaders in the market. Our teams of technical experts and specialized decoders have worked together to created a system that is both incredibly fast and very accurate. Death By Captcha offers an outstanding low price of $1.39 for 1000 decoded CAPTCHAs, a 24/7 team of CAPTCHA decoders with a success rate of 95% to 100%, an average response time of 15 seconds and several API clients.

Contact

We’re here to help you! Please send us a message to any of the emails below: