Since the opening of our first center in Shanghai in 2008, Disney English has been sharing the joy of language learning with tens of thousands of children across China. With our award-winning curriculum and unparalleled Disney stories and characters, we help children develop a passion for the English language. Here, we give trainer and a variety of other professionals the opportunity to shape young children's futures and build rewarding relationships with them along the way. This is a wonderful opportunity in education, providing you with the unique opportunity to make a world of difference in a child's future.

Guest Relations Consultant-Guangzhou

Disney English Mission:Our mission is to transform children’s learning by combining immersive content, innovative technology, and engaging teaching methods that inspire children to confidently communicate with the world in their own voice.

Responsibilities

Key Responsibilities:

Work closely with the operations and academic teams to deliver the Disney English Experience to existing parents to achieve center renewal sales target.

Lead sales renew conversations by highlighting Disney English differences and learner’s actual learning progress. Ensure all processes are in strict accordance with Disney English renewal sales process and policies.

Coordinate with relevant functions to follow up “non- renew reason” action planning and timely feedback to line manager for support if needed.

Deliver best guest experience with counselor’s approach attitude, including parent connection before and after class, parent connection call, etc. and as needed helps parents solve issues.

Able to handle parent complaint and provide initial service recovery solutions, and ensure all complaints if unsolved are followed timing by reporting to line manager.