IT Intern – Technical Services

Full Time

Chicago

Posted 1 year ago

We are looking for an enthusiastic IT Intern to join our team. You will be responsible for dealing with multiple service requests, liaising with customers to resolve their Technical issues. You will have the opportunity to gain exposure to new technologies and grow your career in the IT industry.

The IT Intern is a part-time position under the general direction of the IT Manager to provide technical support service to our Clients on all aspects of Information Technology.

RESPONSIBILITIES

Serves as a the technology Help Desk. Handles Tier 1 help desk tickets and may work with IT Manager on higher-level issues

Be the first point of contact for clients with technical queries over the phone and ticketing system.

Liaising with clients throughout the life-cycle of the service ticket, ensuring issues are closed off, documented and communicated to all clients.

Troubleshoot a wide variety of technical issues.

Manage multiple tickets at any one time based on priority.

Attend client sites when needed to troubleshoot and resolve issues.

Follow up on outstanding requests and ensure timely resolution.

Create accounts and configure hardware as part of on-boarding process for new hires.

Why work for CTEK?

Account Executive

PSE Dept Assistant

Sales Lead Generation Specialist

Technical Account Manager

Tier 1 Service Engineer

Tier 2 Service Engineer

Why work for CTEK?

We are a fast-growing IT Company, with strong passion for helping poeple. We partner with industries topnotch reputable organizations and work with the latest technologies. We care a great deal about our culture and fight hard to ensure people are fulfilled in their roles and actively get the opportunity to develop their careers. We invest time and money in training and ensure our managers are equipped to coach their teams, bringing out the best in people.

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