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Q

I downloaded the most recent Overdrive and it tells me to update Windows Media Security, but will not update.

When I go to update it, it does not initiate the update from either the Tools or the link provided as a backup. Since I cannot update, I cannot download the books that I checked out. I would like to return the books and download books that will work. I have a PC on the most up to date Windows 7 and am transferring files to an iPod.

Answer

Instead of returning the audiobooks right away, do you mind if I send you the steps to upgrade the Windows Media Player Security Upgrade? As soon as that's done, you should be able to download and listen to library audiobooks right away.

Note:You need to be logged into your computer as an administrator in order for these steps to work, and you should only have to do this once.

Other Answers / Comments (35)

Please understand that if those steps worked I would not have had a problem. After I clicked OK in the dialogue box, nothing opened. I went to open the link it gave in case it didn't work and the link gave an error. My internet connection was very strong and I attempted several times, and yes, I enabled permission to allow pop ups

by Annabel Major on May 11, 2012.

Did you make sure to use Internet Explorer when you went to the link? Here is the link again: http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp

by Lindsey Bray on May 11, 2012.

I have the same problem in Windows 7 with Media Player 12 (default in Windows 7). Used IE for downloads, repaired Overdrive, reset Media Player and restarted PC. I can download some books like Bloodlines, but cannot download others like 50 Shades of Grey.

By the way I am a PC technician and remote system administrator. All scans, sys checks, and so on come back as everything is fine.

The error message says: Unable to acquire a license to play the selected title. The selected title requires a newer version of the Windows Media Player security upgrade (2.5.0.1) than us currently installed (2.5.0.0). Please upgrade the security of yourr Windows Media Player Security Upgrade..." from within OverDrive Media Console.

However, using that process did not fix anything. Microsoft's system analyzer says everything is current on this PC.

by P Chapin on Oct 07, 2012.

Sorry about that.

Here is another link with more information on how to run the Windows Media Player Security Upgrade:
http://help.overdrive.com/article/0027/How-to-run-the-Windows-Media-Player-Security-Upgrade

by Lindsey Bray on Oct 15, 2012.

I have the same issue - 4 month old HP dv7 with Win7 - Overdrive console fails to start and web process reports "component can not be upgraded". Every diagnoistic says my computer is OK. Belarc reports all hardware sound and all security hotfixes in place. This could be a 32 bit vs 64 bit flaw in the Overdrive update.

by John Oakey on Nov 01, 2012.

Thank you for the link Lindsey. It worked when I right clicked on internet explorer and picked run as administrator.

by Emily on Nov 11, 2012.

Emily's suggestion worked for me too. The link to the upgrade site using Explorer only worked if I started it as an administrator. Thanks!

by June on Nov 19, 2012.

Thank you so much, I have been at this for 2 hours. The key seems to be that you have to open and run Explorer as Administrator. Right click on the Explorer button, right click on Interner Explorer, then choose Run as Explorer. Navigate https://drmlicense.one.microsoft.com/indivsite and click the Upgrade button.

by Marie on Dec 05, 2012.

Thank you! Running Internet explorer as an administrator fixed my problem. Before that I made sure that Windows media and Overdrive had access through the firewall. I'm not sure if that made a difference or not, but it is working now.

by jessica on Jan 08, 2013.

I was struggling with this same issue tonight- I typically use Google Chrome as web browser, with no luck upgrading the DRM through Overdrive or the Microsoft website; but what seems to have solved the problem for me was simply using Internet Explorer to access the address referenced in comment #2 above, worked like a charm!

by Andrea on Jan 09, 2013.

I, like Andrea (response #10) use Chrome almost exclusively. But running this link -http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp - through IE seemed to do the trick. Thanks.

by Matt on Feb 04, 2013.

Thank you so much! Running Internet Explorer as an administrator and then following the link that Lindsey provided worked perfectly! You solved two months of frustration for me!!

by Sarah on Feb 23, 2013.

OMG!!! I'll bet I tried this 10 times every which way and the upgrade would not work. Finally, right clicking the Internet Explorer under your All Programs menu, right click to run as administrator and then making sure you get the box asking you to make a change was I finally able to accomplish this feat! This will open up the OverDrive Media site, scroll down to update by clicking on the link and it finally will work!!!

by KSG on Mar 01, 2013.

I found that I still couldn't click the upgrade link until I clicked on compatibility view. Once I was using the compatibility view it worked fine.

by Dave on Mar 30, 2013.

Thank you so much Dave. Compatibility did the trick. Overdrive needs to add this to their "Still having trouble...." comments. Thank God for this site.

by Bill B. on Apr 09, 2013.

Thank You Dave! Compatibility View! Thank you for not giving the same 5 answers I found everywhere else these last two days :)

by Melanie on May 15, 2013.

I have tried the compatibility through all Windows packs. Tried running IE via administrator. Uninstalled and reinstalled Overdrive. Still can not click on the upgrade button via the link nor does the Overdrive program do anything when I click on the upgrade security option. There's something else going on. All other programs are working just fine on my PC. My security program isn't blocking anything. What's the deal?

by Davis on Jun 15, 2013.

What version of Windows are you running? You may have seen this instruction page: http://help.overdrive.com/article/0027/How-to-run-the-Windows-Media-Player-Security-Upgrade, but if not, see if anything here helps. If not, let us know--I will forward your problem to our administrator and/or the Overdrive support team.

by Martha Grenzeback on Jun 15, 2013.

Where is the compatibility view? How do I use that?

Thanks.

by Tracy on Jun 16, 2013.

The Compatibility View button shows up in Internet Explorer if the page you are using has been designed for a previous version of IE than the one you are using.

I have tried all these steps several times. Changed to administrator, changed compatibility view, restarted program, restarted computer and nothing works! Get the same error message! I pay to use the library since I live one block too far south and am reconsidering it. If I can't get the website to work, I want a refund on my library card!

by Laura on Jun 19, 2013.

Works great in IE8 & IE9 but not IE10. This is because IE10 doesn't recognize itself as IE and allows you to do special instructions in that case.

YESSS Brantley!! "F12" trick worked for me after being very frustrated with my new Win7 build. I so hate IE

by rova on Jun 29, 2013.

the F12 key didn't do anything for me
I'm running windows 8 x64

There was a odd icon, looking like a torn paper in the address bar, i clicked on it ,and the upgrade button was not greyed out anymore

It makes it hard on everyone if people get forced to use IE junk, that is not even compatible with its own developers website :((

This gave me a massive headache

by Fred on Jul 03, 2013.

None of this worked for me. I still get the greyed out "Upgrade" box. I'm using Windows 7 Enterprise, which was just recently reinstalled on my computer, and Internet Explorer 9. It didn't work for me in the regular IE 9 version or Compatibility version.

Thank you! I'm so happy I can finally listen to the book I checked out.

by Susan on Sep 05, 2013.

I couldn't run IE on my machine, but I found a different way of upldating windows media player to solve this problem.

This website:
http://support.microsoft.com/kb/976590

has a resuloution section where you download a media file and the windows media player updates after being unable to play it.

Got Overdrive playing WDM files for me.

by Thomas on Oct 10, 2013.

Thank you! This assistance fixed the problem for me. As a commuter audiobooks are pretty dang important to me. lol Thanks again!

by J.A.O on Oct 14, 2013.

I was unable to click the upgrade button through IE because it was grayed out. By following the steps of setting IE in compatibility mode, I was then able to click the upgrade button and now my audiobook works in Overdrive.

by Brennan on Oct 15, 2013.

Thank you, thank you, thank you!!!!

by Ellie Carole on Nov 01, 2013.

Finally! Thank you so much! Your explanation made it so easy!

by Carolina on Nov 08, 2013.

I tried all these things, but it didn't work. I am using Windows 8.

What I had to do (in addition to all the things mentioned above) was to go to Tools > Internet Options and under the Security tab unclick the Enable Protected Mode. Worked right away after that. Don't forget to re-Enable Protected Mode.

by MC on Dec 06, 2013.

I am running WIN 8 and when I tried all these steps nothing worked. But when I opened IE 10 as an admin, ran in compatibility mode and then clicked the ⃠ symbol in the address bar and disabled Active X filtering the Upgrade button was activated. Maybe this will help others in my situation. Also my Protective Viewing was disabled. I am not sure if this would have a handle on working or not. Hope that helps!