Announcements

PYRAMID WILL NEVER PUT A CAP ON YOUR USAGE

Unlike the growing trend amongst other providers, Pyramid will never limit your usage of your broadband. We have been working to increase our main feed so that our customers can take advantage of the growing internet technology like online TV, video rentals, streaming media and online gaming. "Capping" is monitoring your usage and when you reach their "cap", you are charged extra when you go over that limit. They don't warn you or shut you down, your monthly bill goes up. It's just like minutes on a cell phone.

So if you're looking for an ISP that allows you to use your internet the way you want to, then you've come to the right place.

LONG DISTANCE NUMBER

For anyone that wishes to call us long distance for free, simply call 1-800-GOOG-411 (1-800-466-4411) at the prompt clearly speak "Pyramid Net, Carson City Nevada". We are the first result and it should connect you for automatically for free. This is Google's automated 411 service if you speak clearly it can give you directory listings for free.

SERVICE CHARGES

This is a reminder to our customers that while we do set up networking and email on computers, we are not a computer repair shop. Our expertise is in internet connections and networking. While we can do some of the simple computer repairs, if the problem is more involved with hardware/software or cellphones/printers/cameras we may have to refer you to a local computer shop that focuses on those areas.
For tech support visits there is a $35 base fee if the problem is not in our equipment we supply or the line. The modem we supply upon install is covered for 1 year. After that period, a replacement will be $35.

REMOTE ACCESS SOFTWARE

Pyramid.Net Tech Support is pleased to announce they have added a remote system to help with tech support issues. It’s a simple program that allows Pyramid.Net Tech Support the ability to remotely control a customer’s computer. This is only with the customer's permission and only when the customer initiates the connection. It allows the technician to see what the customer is seeing and fix problems in many cases. Once the technician is finished, the connection is closed and the program removes itself from the customer's computer. This will greatly aid in improving Pyramid.Net's customer support and in many cases replace the need for an on-site visit from a field tech.

VOIP SYSTEMS READY

We have finished the testing on our new VOIP systems and they are now available for our customers. Please go to the "services" tab above and click on VOIP under the menu for more information or contact us at the office for billing/availability for your location. We would like to thank our customers who helped with the testing phase.

INTERNET PHONES AND YOUR DSL-IMPORTANT

This is a reminder that your DSL services REQUIRE an ATT hardline phone line into your house. Switching over to these new phone systems like Charter, Vonage, Verizon VOIP, and Echelon will terminate the data line needed for your DSL to function. We have seen a growing number of customers lately who have been given incorrect information in order to get you to change your phone service, only to find their DSL connection suddenly terminated. After which it can take weeks to get the circuit rebuilt. So if you are considering ANY change in your phone provider and have a DSL line, please give our tech support a call first to check if it will work with your internet connection.

IMPORTANT:

With the growing size of images that people are trying to email to friends and family, it's becoming harder and harder on the email system. (Especially for dialup customers) So today we have added a new section in our Recommended Software Page that will give users a couple options both for sending files and images, but also to make communication between everyone a little quicker and easier. Instant Messaging and Picture Sharing Software.

Ready to make the switch?

Just call our office and ask for Todd Tiffany or Bob and we will do a survey which will confirm what services are available for you. Depending on the service answers can take from a few hours to a couple of business days. It is not uncommon for us to be able to provide service where otherwise none would be available. No ISP in Northern Nevada has a broader offering for connectivity. We will do our best to help you as we have been doing for 20 plus years.

What makes us better?

We offer faster service both for dial up & high-speed access and our customer service is local.

We offer on-site setup of your service and provide internet support for both Windows & Mac computers.

No credit cards required and no contracts & we offer discounts for annual payments.

Locally-owned & operated and 20 years of experience.

Having some trouble?

Why not give these few steps a try and see if you can fix your issue yourself.