Exception policies

In some cases where severe weather and other uncontrollable events are impacting United’s operations, we may, at our sole discretion issue an exception policy designed to accommodate customers with restricted tickets who wish to change their travel in advance of any potential disruption. Exception policies currently in effect are listed below:​​​

Event

Travel to/from/through

Dates

Winter Storm Thor – Mid Atlantic/East Coast

Airports:

Albany, NY (ALB)

Allentown, PA (ABE)

Baltimore, MD (BWI)

Boston, MA (BOS)

Buffalo, NY (BUF)

Cleveland, OH (CLE)

Harrisburg, PA (MDT)

Hartford, CT (BDL)

New York, NY (JFK)

New York, NY (LGA)

Newark, NJ (EWR)

Philadelphia, PA(PHL)

Pittsburgh, PA (PIT)

Portland, ME (PWM)

Providence, RI (PVD)

Rochester, NY (ROC)

Syracuse, NY (SYR)

Washington D.C. (DCA)

Washington D.C. (IAD)

Westchester County, NY (HPN)

Original Travel Dates:March 4, 2015 – March 5, 2015

Changing to earlier or later flights is allowed.

Final Travel must be completed by:End of Validity of ticket (one year from date of issue)​​

Flight Changes:

When rescheduled travel commences by March 5, 2015, change fees and fare differences will be waived.

Travel may be rescheduled in any fare class, same cabin.

For all other dates and ticket uses, the change fee will be waived, but a difference in fare may apply.

​​

Winter Storm Thor – Midwest

Airports:

Aspen, CO (ASE)

Chicago, IL (ORD)

Colorado Springs, CO (COS)

Denver, CO (DEN)

Des Moines, IA (DSM)

Detroit, MI (DTW)

Durango, CO (DRO)

Eagle, CO (EGE)

Hayden, CO (HDN)

Grand Rapids, MI (GRR)

Indianapolis, IN (IND)

Madison, WI (MSN)

Milwaukee, WI (MKE)

Minneapolis, MN (MSP)

Omaha, NE (OMA)

Salt Lake City, UT (SLC)

Original Travel Dates:March 3, 2015 – March 4, 2015

Changing to earlier or later flights is allowed.

Final Travel must be completed by:End of Validity of ticket (one year from date of issue)​​

Flight Changes:

When rescheduled travel commences by March 4, 2015, change fees and fare differences will be waived.

Travel may be rescheduled in any fare class, same cabin.

For all other dates and ticket uses, the change fee will be waived, but a difference in fare may apply.

International travel

Depending on the destination of your international travel plans, there may be specific notices and advisories. For more information, visit the International Travel page.

Airport updates

Payment transactions at airports

United continues to introduce new technology in support of a faster and more efficient travel experience. As part of these efforts, the United check-in counters and kiosks at some of the airports we serve no longer accept cash as a form of payment.

Atlanta United ClubSM location

The United ClubSM location in Concourse D will be closed effective January 31, 2015.

Time zone change affecting Cancun and Cozumel

As of February 1, 2015, the time zone in the Quintana Roo state of Mexico will change from Central Standard Time to the equivalent of Eastern Standard Time. This will impact United’s flights between the U.S. and Cancun and Cozumel. U.S.-based flight arrival and departure times will not change, but arrival and departure times in Cancun and Cozumel will shift to an hour later.

Los Angeles terminal consolidation

All United departures and most arrivals will use LAX Terminals 7 and 8, with some international flights arriving at the International Terminal. We recommend that you check flight status online or through the United app for your gate location. Additionally, Premier Access® check-in at LAX has been relocated from Terminal 6 to Terminal 7, and the United ClubSM in Terminal 6 has been closed. Economy check-in will remain in Terminal 7, and the United Club location in Terminal 7 will remain open. The United Global First Lounge in Terminal 7 has been converted into a United Club.

New York/Newark check-in information

Flights operated by United will now arrive and depart from New York/Newark (EWR) Terminals A and C. Transportation between terminals is available by the Terminal A/C shuttle bus or via AirTrain. In Terminal A, United check-in counters are located on the upper level. In Terminal C, Economy check-in is located on Level 2, and Premier Access® check-in is located on Level 3. Global ServicesSM members and customers traveling in United Global First℠ should go to Level 3, Door 4, and then take the escalator to the C-2 checkpoint to check in at the Global Reception lobby.

San Francisco terminal information

United flights from San Francisco International (SFO) depart from Terminal 3 and the International Terminal. Ticketing, check-in and baggage drop are located at Terminal 3 for flights within the U.S. and Canada, and at the International Terminal for flights outside of the U.S. and Canada. Global ServicesSM members and customers traveling in United Global FirstSM should go to Terminal 3, Door 6 on the departures level to access the Global Services Reception lobby. Premier® members should go to Terminal 3, Door 2, 3 or 4 on the departures level to access the Premier check-in area.

Seoul, Incheon airport information

United customers departing Seoul Incheon airport can check in, check baggage and clear immigration at City Airport Terminal in Gangnam, and then board nonstop buses to the airport where they can use expedited security and immigration lines to proceed to their gate. Customers should arrive at City Airport Terminal at least 3 hours before scheduled departure. For more details, go to www.calt.co.kr.