Technical Helpline

The GAI's technical service includes members access to free technical advice which is looked after by the GAI Technical Manager, Douglas Masterson. Douglas has over 25 years of experience within the industry and also represents our memberships interest on a number of committees, including BSI Mirror Groups for EN Standards, DHF Technical Committee, Certifire Door hardware panel and GAI Technical Committee.

Our technical helpline receive a number of calls on various industry related topics and a number of these crop up frequently. As these continue to be of relevance we have collated them as downloadable FAQ's.