ShippingWhat if my item is faulty on delivery?
In the unlikely event you receive your goods
broken, or in torn condition please complete
the returns procedure stating exactly what
the fault is, also attach us in an email a
picture from the same day the product is
received. We won’t be responssible nor
refund or Exchange the products if your
national postal service damaged the package.
Please also inform us if you want a refund
or replacement and we will contact you , if
you wish you can send it back (we won’t
provide return postage fees) and we will
send you the product that you order by
Regular Air Mail.

Can I change my shipping address?
Of course! Please email us in our contact us
section and we will amend your details
immediately and send confirmation of the
change. You only have 3 days from the day
you purchase the goods.

I realized I wrote a wrong shipping
address and didn’t get my order? Can I get
refund?
No, please take your time to be precise when
writing your shipping address. Be sure to
indicate the correct mailing address when
you are filling out your order form. We
won’t refund your payment if you write a
wrong shipping address.INCAS TREASURES is
not responsible for items that have not been
received due to an incorrect address or
change of address.

How will my order be delivered?
We dispatch smaller items (from 0.01 to 2.00
kg) 1st class Air Mail, and larger items (up
to 2 kg) with Regular Air Mail with a
next-day courier service. Please note that
goods will need to be signed for, so we
recommend where possible to supply your
work/daytime address for delivery. A card
will be left if delivery cannot be made
informing you how to collect your item(s). Refused, Unclaimed
and Returned Shipments
Please note that the customer will be
responsible for any duty/VAT/import charges
on refused or unclaimed shipments, in
addition to return shipping costs. Shipping
costs are not refundable on refused or
unclaimed shipments.

Delivery and Postage:

All your retail products are Free
Shipping?
Yes, we currently offer free shipping for
all our retail orders worldwide.

Are your shipments insured? Do I need
to submit additional funds for insurance?
All of our shipments are insured. You do not
need to submit additional funds for
insurance, as this is included in our
shipping fee.

Do you ship to PO Boxes?
Yes.If after sometime your order return to
us unclaimed we won’t refund your payment.

Do I have to pay Import Taxes and
Duties?
INCAS TREASURES will cover all duties and
import taxes for customers in the United
States only in retail, Peru and United
States suscribed a trade agreement in 2008
with no taxes. Orders being shipped to
addresses outside of the United States may
require the recipient to pay duties upon
delivery. Customers outside the United
States, and particularly those in Latin
America, Africa, Australia and Portugal, are
encouraged to contact their local courier or
customs bureau to inquire about possible
import taxes. INCAS TREASURES cannot be held
responsible for duties or taxes imposed by
the local government on orders delivered to
countries other than the United States.