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Hello everyone! Parts Manager for a Buick/GMC (formerly Pontiac) dealership in Kansas. Been in the automotive dealership plane of existance for close to 20 years. Started changing oil, then apprenticed with a techinician, and wound up in parts. Looking forward to soaking up some good information.

Keep in mind. Sales may sell the first car or truck, but Service and Parts are what keep the customer coming back for the second and third and so on. A strong service and parts operation that is customer focused on solving problems will always pay for itself and then some over the years, yet most dealer principals and general managers will always side with the sales side of the street. Keep in mind, your service advisors will interact with as many as 10 times or more customers on a daily to day basis than your the average sales person. Check your phone logs and you will see that the phone rings 3-4 times more in service than in sales, and parts has a simular story. Service and Parts never seem to get the recognition that they deserve. Fixed ops is the unsung hero's of the dealership and yet the sales staff get the rewards of cash and trips from the home office. I am sorry to say this, but new car salesmen are lazy and overpaid.

Keep in mind, your service advisors will interact with as many as 10 times or more customers on a daily to day basis than your the average sales person. Check your phone logs and you will see that the phone rings 3-4 times more in service than in sales, and parts has a simular story. Service and Parts never seem to get the recognition that they deserve. Fixed ops is the unsung hero's of the dealership and yet the sales staff get the rewards of cash and trips from the home office. I am sorry to say this, but new car salesmen are lazy and overpaid.

Great comments - especially the comparison between how many people a Service Adviser interacts with compared to a Salesperson.

Welcome Aboard!! Sorry, I've been away for a few days... switched DMS providers... they still don't have accounting working right, and I'm amazed that ANYONE could say they LIKE this system..... Another Dozen reams of Paper.