Your security and privacy are of utmost importance to us. When you place an
online order with Funagain Games, our secure server software encrypts the
information you submit, ensuring that Internet transactions stay private and
protected. Your personal information cannot be read as it travels to our
ordering system.

We keep your personal information private and secure. When you make a
purchase from our web site, you provide your name, email address, credit
card information, address and phone number. We use this information only to
process your order and to keep you updated on your order. We will never
sell, trade or give away your information. Everything you submit remains
private and confidential. We will not send you unsolicited email or direct
mail.

Yes. When entering a new credit card or editing an existing one, you can
choose whether or not you'd like for us to remember your card number. If
you choose "No", after we are done with your order we will delete your credit
card number from our database. Then, the next time you check out, the rest
of your credit card information will be in our database and all you'll have
to do is re-enter your credit card number (along with your security code, as
usual). This option makes it easy to use one-time-use credit cards.
The disadvantage of having Funagain forget your credit card number is
if you request changes to your order that require us to re-charge (or
refund) your credit card and we have already deleted it, your request will
be delayed.

If you choose "Yes", we will keep your credit card number in our database
(encrypted and secured!), and all you'll have to enter the next time you
check out is your security code. This is the easiest way to go, as we'll
remember your credit card number for you.

If you have customer credit (which requires a free Funagain account), you'll have the
opportunity to use that credit when placing an order. You can also check how much
customer credit you have on file by viewing your account information on our site.

You'll need to start an order. Go ahead and fill your cart and go to check out. You should see a Shipping Cost Estimator button located at the bottom of the screen. Click this button to receive your shipping cost. Please note that this method does not provide final shipping costs for any expedited domestic order over 15 lbs., or large international orders, as those types of orders must have their shipping costs calculated manually.

If, during checkout, you choose to have your order shipped complete, we will make every effort to do so, providing any
pre-ordered items are expected and in our warehouse within the 30 day hold period. Pre-ordered or out-of-stock items not available in the 30 day period will be shipped separately and will be subject to additional
shipping charges. We will make every effort to make sure your order ships in as few shipments as possible.
If you have specific requests please send us an e-mail with those requests, otherwise your order will be
treated in a consistent manner with the policy outlined above. Please note that while we attempt to have the
most accurate and up to date information on incoming orders, occasionally events beyond our control will delay
the arrival times of some products.

If you're curious as to when a title will arrive check the specific product page as it will generally list the
arrival date. If it doesn't, or you'd like more specific information please send us an e-mail via the
Contact Us form.

The best way is to set up an account on our site and order through it. You will then be able to view your current and past orders in your Order History. The status is automatically updated as we process your order and any tracking information is also available on the same screen.

If you prefer not to set up an account, you can track your order from the front page of our site under the "Track Your Order" heading.
You'll need your order number and the the e-mail address you submitted while ordering to get this information.

In either case you should also receive automated e-mails from our system as your order gets processed and shipped.

If you live near our warehouse in Medford, Oregon, you are welcome to use our free "Medford Warehouse Pickup" shipping option when placing your order.
Simply choose that option as your shipping method during checkout and we will reserve your order
items for you and make them available for an in-person pickup between the hours of 9am and 4pm, Monday through Friday, excluding holidays. We will hold your order for one week.

Check your spam filters. Since the e-mails are coming from a business (Funagain or UPS) they are frequently filtered out. Also, make sure you allow e-mail from all funagain.com addresses. If you ordered late Friday, Saturday, or Sunday you won't receive processing/tracking information until Monday. Holidays and Christmas time may also delay confirmations. Check your Order History and the Track Your Order box. If your order was sent via the USPS there is no tracking information associated with that shipment.

Yes. We also accept payment via PayPal and money order (in US funds only). Please
note that these payment options are only available when using your Funagain
website account to check out. We no longer accept personal checks.

This means that the billing address you are providing during the checkout process does not match
with the address your bank has on file for you. Please provide the address that your bank or
credit card company sends your billing statements to. If you are not sure of the address you
will need to call your bank and find out what address they have on file for you. Funagain uses
this function as a security measure to protect our customers from credit card fraud.

Please call your bank and verify that the address you are providing is correct. If you have
recently moved it is possible the bank has not processed your address and you may need to
provide your old address. It is also possible that your bank has an incorrect, or flawed
address for you.

When an order is unsuccessful, either because of an AVS or other error, those funds are
temporarily authorized but not captured. Authorized means that the funds are pulled
aside for use on that particular transaction, but not actually deducted from the account.
Captured means that the funds are transferred from your account to ours. This is
similar to booking a hotel room, or renting a car using a credit card. When you arrive
at your room, or rent your car, the credit card associated with the rental is authorized
for an amount of money, but the funds are not actually removed from the account until
the car is returned or you check out of the hotel. Funds that have been authorized on
an unsuccessful transaction will automatically have their "pending" status removed as
that authorization clears. Unfortunately Funagain cannot manually remove that temporary
authorization and authorizations clear in the order they were received. Most
authorizations clear in 1-5 business days but in some cases can take up to 14 days to
clear. Funds that have been authorized on a successful transaction will have their funds
captured when the order is processed (looked at by a human) and ready to ship out of
our warehouse.

The best way to ensure delivery by a certain date is to order using our expedited shipping service. Please note that the order must be placed BEFORE noon Pacific Time Monday-Friday to ship the same day (for expedited orders). The ship date is NOT included in the 3 or 2 days for delivery. (Example: An order placed on Tuesday at 10am with the "3 day" option would ship that afternoon and arrive on Friday) If you order after noon Pacific Time on Friday or anytime on Saturday and Sunday, the order will not be processed or shipped until Monday.

Ground service delivery times vary depending on your location from our warehouse. All orders ship from our warehouse in Ashland, Oregon. Most orders to Oregon, Washington and Idaho are delivered the next day. Orders to the Southwest, Mountain West, and California usually take 2-3 business days. Orders to the Midwest usually take 4-5 days and orders to the Southeast and East Coast normally take 5-7 business days. Please note that these times are estimates only, and ground service is not guaranteed to arrive by the times outlined above. Holidays, especially Christmas, may delay the delivery date for your order.

That depends on the item. If it's an easily obtainable item, it can be a few days
to a few weeks. If it's a foreign and/or harder to find item, it can take months
or even years to locate. If you are curious about a specific title, please use our
Contact Us form and select
"Customer Service" as the recipient.

In general, a residential location is a location where one or more people live, and a commercial location
is a location with only a business purpose. This means that UPS considers a business run out of a home
to be a Residential location. For specific examples of what UPS considers to be a commercial vs. a
residential location, please visit this page on the UPS site:

Funagain Games is happy to accept purchase orders from schools, libraries, government, and
corporate institutions. If your institution wishes to pay by this method please
follow the outline below, which will ensure that your order is reserved in our
inventory:

Add the games you wish to purchase to your cart.

Click the "check out" button at the bottom of your shopping cart page.

Choose to log in to an existing account or register a new account (if you choose to "Check Out
Without Logging In", "Purchase Order" will not be listed as a payment option).

When you get to the payment portion of the checkout process, choose "Purchase Order"
as your form of payment.

Submit the order.

Fax or mail a copy of the purchase order to:

541-500-1917
Funagain Games
341 Ehrman Circle
Medford, OR 97501

Doing this reserves the games in our system and guarantees availability. If you
simply mail/fax a purchase order without first placing an order through our online system
we cannot guarantee the games will be available by the time we receive your PO.

Our system is limited to ordering at most 99 copies of a single title. Should you require
more than 99 copies of a particular game please contact us via e-mail to arrange
special handling of the order.

If you have any questions about the ordering process, our catalog, or anything else, please
don't hesitate to contact us.

For all but the largest international orders we now offer live shipping quotes. This means
that when you go through the checkout process you will see your actual shipping quote
next to each available shipping option.

If, during checkout, you are told that your shipping will require a separate calculation it is
either because your order is large enough to require a custom shipping quote, or possibly an
error in your shipping address is preventing us from getting a quote, or possibly our system
is experiencing technical difficulties and is unable to provide a quote. In any of these
cases, you can go ahead and place your order (after choosing your desired shipping method) and
your final shipping cost will be calculated and sent to you for your approval before your order
is shipped.

No. Unfortunately, since the item is being purchased from us, it is not considered a gift. It is illegal for us to mark an item as anything other than "board games". We don't want to risk our ability to ship internationally.

This means that this item is currently in-stock and ready to ship right away. Please
note that your order may still be delayed if it contains other items that are not in-stock
and you choose to have your order held for out-of-stock items.

This means that while this item is currently out-of-stock, we expect
to have it back in stock within the 30-day window for splitting orders
(read more here). You can still add these items to
your cart and check out, and we will ship these items as soon as they are back in stock.

This means that while Funagain Games has this item on order, we are either not sure of
it's arrival date or the arrival date is far enough in the future that we do not yet allow
customers to add it to their cart. As soon as we have an idea as to the date the item will
be available, that information will be displayed on the product page.

This means that while Funagain Games has this item on order, we expect it to arrive
after our 30-day window for splitting orders (read more here).
You can still place an order for this item and we will ship it to you when it becomes
available, but if you purchase this item with other items it is very likely that your
order will be split into multiple shipments at additional shipping cost.

This item has just been added to our catalog and we are unsure enough of the
availability date and/or the price of the product that we do not yet allow you to add it to your
cart. As soon as we are sure of the product's availability and price the item will become
a preorder.

This item is not yet available, but we are confident enough in its availability date
that you can add it to your cart. Please note that many preorders are available to
purchase more than 30 days from their availability date, so if you purchase such a
preorder along with other items it is very likely that your order will be split into
multiple shipments at additional shipping cost.

This usually means that this item is no longer available to Funagain from any of our
usual sources and we don't anticipate ever carrying the product again. In many cases
we would like to carry the product, but since it is either no longer being manufactured
or is otherwise no longer available to us we are unable to do so. Usually the best way
to get unavailable games is through a used or other secondary market such as
EBay (www.ebay.com) or by inquiring on BoardGameGeek (www.boardgamegeek.com).

Sometimes, unavailable products are still readily available through
other sources, and in this case the best way to find such products is by searching
for them through a search engine such as Google (www.google.com).

Yes we do! During checkout you will have the opportunity to select the item(s)
you would like to have gift wrapped. Just be sure to select the &quotshow gift
options" checkbox on the "Shipping Method and Order Options" screen
during checkout.

Please make sure that your spam filters are not automatically deleting, or moving messages from us to a junk mailbox. If you have used the Contact Us form to submit your question please make sure your e-mail address was spelled correctly. We often receive messages with incorrect e-mail addresses and have no way to reply to those questions.