Yes shipping is free for all products delivered in USA and Addis Ababa, Ethiopia. But products delivered to other cities in Ethiopia or the rest of the world will have extra shipping charges. The shipping cost differs greatly from city to city. So please contact us with your order to figure out the exact amount.

Step 2: Find a product from the merchant's store. Click here for help finding a product.

Step 3: Add the product or service to the cart.

You add an item to your shopping cart by clicking the "Add to Cart" button. This action also displays your shopping cart.
You can remove the item by clicking the Remove button to the left of the item.
To continue shopping, select a product category from the list.
You can adjust the quantity of an item by typing the quantity in the item's Quantity field in the shopping cart and clicking the Update button.

Step 4: Review checkout summary.

You can order the items in the shopping cart by selecting the "Proceed to Checkout" button.
The store will display a read-only list of the shopping cart contents. To proceed with the checkout, click the Continue button.

Step 5: Enter order information.

The application will display a page requesting payment and shipping information.
Enter any special instructions such as adding a Happy Birthday message to the order.
Enter order information such as your Billing Address, Shipping Address and payment information.
If you are shopping as a guest, please make sure that you enter a valid email address so we can send you delivery confirmation.

Step 6: Confirm the order information.

The application will display a read-only page containing your billing and shipping address.
If you need to change any information, click your browser's Back button and enter the correct information.
To complete the order, click the Continue button.

If you choose to use this option, please call us and we will process your order immediately over the phone.

Option 3: Electronic check (eCheck) via telephone

Electronic check is a popular internet payment option which is designed to work the same way as a paper check. Your payments come directly from your personal checking account. The bank routing and account numbers printed on the bottom of your paper check, are required to process your payment.

Option 4: PayPal

If you choose to use PayPal, please log in to your PayPal account and send the total amount to cashier@merkatomall.com. PayPal has a demo on how to do this on their website: http://www.paypal.com/us/cgi-bin/webscr?cmd=p/sell/mc/mc_intro. Then you can either call or email us with your order details and we will process your order as soon as we confirm with PayPal.

Option 5: Money Order via mail

If you choose to pay by Money Order, please mail us the money order. Then you can either call or email us with your order details.

Our website is secured with a 256 bit SSL certificate provided by Thawte which enables encryption between our web server and your browser. Hence, your credit card information will be encrypted before being sent out over the Internet. You can easily verify this by opening the small padlock appears on the taskbar of your browser (Internet Explorer, FireFox, etc.).

You can order a product or service on Merkato Mall a guest without logging in by going directly to Step 1 below.
You can also register with Merkato Mall for free and start shopping by clicking the login link.
Registering can make your shopping experience on Merkato Mall even easier by auto-populating order forms and getting promotions via email, to name a few.
After logging in, you can continue to Step 1 below.

What is your return policy?

We will replace any damaged items delivered in Ethiopia as long as you or the recipient contacts us within 24 hours of delivery. Please provide your order information and reason for the return when you contact us for a replacement.

For items shipped to addresses outside Ethiopia, we will send a replacement if the item is damaged on its way to destination. So please send us the damaged item to our address and we will send a replacement as soon as we receive it.