Got a phone call this morning from someone at the "Correspondence Team" at Verizon Wireless in response to the emails that I sent out on Sunday. Wasn't able to answer, but she left a message asking me to fax in CC statements. I sent those in + my order receipts.

Good luck.

All growth depends upon activity. There is no development physically or intellectually without effort, and effort means work. — Calvin Coolidge"Under Barack Obama, the only 'change' is that 'hope' is hard to find" - Marco Rubio

Got a phone call this morning from someone at the "Correspondence Team" at Verizon Wireless in response to the emails that I sent out on Sunday. Wasn't able to answer, but she left a message asking me to fax in CC statements. I sent those in + my order receipts.

Good luck.

All the wages paid to the employees who are spending their working hours on your case is not worth it to them. haha

Got a rather confusing voicemail back today about "already having received the discounts." I think she was referring to the fact that my credit card had already reversed their charges, but she missed the fact that VZW went ahead and charged cell phone bill directly. Wasn't able to clarify because I wasn't able to talk to her directly. Now she's on vacation and won't be back till next week.

Called in to VZW to speak with the "executive service rep", and I was informed that their receipts are the ones that are accurate, and that I'm responsible for the charges. Doesn't matter to them what my receipts or order confirmations say. I was even told that it's "impossible" for VZW to make sure all their order totals are accurate, and that it was somewhat unreasonable for me to expect someone to give me a call asking for authorization to charge something other than what was shown on my receipts. Also was informed that I can no longer return the items because of the time since the orders were placed. The rep is going to go to her manager to see if anything else can be done, but I'm no longer holding out any hope. Not sure what BBB or FTC report will do, but I'll file them anyway.

You do know BBB is a private company with no authority to do anything and largely a joke right?

BBB has the authority (and inclination) to publish reports on merchants. These reports at read by millions. It seems many think BBB is very effective. I tend to believe them.

1. I think the op is not telling us the whole story. I admit I say that mostly based on the fact that what the op alleges is so outrageous on past of VZN.

2. At this point I would tell them to f-off. I would continue to pay my phone bill. If they disconnect my device, I till complain to fed and state agencies. If the send the bill to collection, ask the collection agency to validate the debt. If refuse and still try to report the debt to credit agencies, contact your state attorney general. OR:

3. Give up. Swallow your pride and the loss. Life is too short. No more this back and forth. You might be losing some of your rights.

Called in to VZW to speak with the "executive service rep", and I was informed that their receipts are the ones that are accurate, and that I'm responsible for the charges. Doesn't matter to them what my receipts or order confirmations say. I was even told that it's "impossible" for VZW to make sure all their order totals are accurate, and that it was somewhat unreasonable for me to expect someone to give me a call asking for authorization to charge something other than what was shown on my receipts. Also was informed that I can no longer return the items because of the time since the orders were placed. The rep is going to go to her manager to see if anything else can be done, but I'm no longer holding out any hope. Not sure what BBB or FTC report will do, but I'll file them anyway.

Live and learn I guess...

Quit delaying. File a small claims lawsuit fro treble damages. You might be only awarded the amount of the bill, but a sympathetic magistrate might see that they were being vindictive by not letting you return the items because of delays that THEY were partially responsible for by not recognizing and discussing with you that this was a price mistake.

Price mistake or not, there is no where that they can demonstrate that you agreed to the contract price of the items that they are claiming. In order for them to win, they must demonstrate in court that you agreed to the price that they are charging you now otherwise it is tantamount to fraud.

Science is much more than a body of knowledge. It is a way of thinking. This is central to its success. Science invites us to let the facts in, even when they don’t conform to our preconceptions.
~ Carl Sagan

BBB has the authority (and inclination) to publish reports on merchants. These reports at Ed by millions. It seems many think BBB is very effective. I tend to believe them.

1. I think the op is not telling us the whole story. I admit I say that mostly based on the fact that what the op alleges is so outrageous on past of VZN.

2. At this point I would tell them to f-off. I would continue to pay my phone bill. If they disconnect my device, I till complain to fed and state agencies. If the send the bill to collection, ask the collection agency to validate the debt. If refuse and still try to report the debt to credit agencies, contact your state attorney general. OR:

3. Give up. Swallow your pride and the loss. Life is too short. No more this back and forth. You might be los

1) My story posted here is accurate, and I've left nothing out. If the whole thing seems outrageous, that's because it kind of is. VZWs take on the situation is that it's not their fault that their order system was messed up, not their fault that my receipts are inaccurate, and that I owe them for the products because they shipped them out and I received them. From their standpoint, I should have simply returned everything as soon as I noticed the charges weren't the same, and they're right - I could have avoided this whole situation had I done that. My greed honestly did get the better of me, and I did not think that this is where I'd end up now. I do not believe I did anything legally wrong, but I'm no lawyer...

Small claims is an option and would surely help ease the pain after VZW stuck it to me. Looking at the website, looks like it'd cost $33 to file, plus the cost of serving the defendant. Add another $24 if they default (which would be a great outcome for me anyway). Having never gone through the process before, not sure how much time it'd all take. I'll give vzw until thursday for the manager to get back to me, and I'll file the suit then.

1) My story posted here is accurate, and I've left nothing out. If the whole thing seems outrageous, that's because it kind of is. VZWs take on the situation is that it's not their fault that their order system was messed up, not their fault that my receipts are inaccurate, and that I owe them for the products because they shipped them out and I received them. From their standpoint, I should have simply returned everything as soon as I noticed the charges weren't the same, and they're right - I could have avoided this whole situation had I done that. My greed honestly did get the better of me, and I did not think that this is where I'd end up now. I do not believe I did anything legally wrong, but I'm no lawyer...

Small claims is an option and would surely help ease the pain after VZW stuck it to me. Looking at the website, looks like it'd cost $33 to file, plus the cost of serving the defendant. Add another $24 if they default (which would be a great outcome for me anyway). Having never gone through the process before, not sure how much time it'd all take. I'll give vzw until thursday for the manager to get back to me, and I'll file the suit then.

Small claims court is easy. You file and go to court and tell your story. Present your documentation just as you did to you CC company. You will have to probably take at least a half day off work but your case should be docketed with plenty of time in advanced for you to request that day.
If the magistrate asks why you filed for more than the amount, tell him that you were the victim of malicious action. You attempted in good faith to give them their products back and they refused to accept this simple resolution. The magistrate courts exist to provide not only the legal remedy but also as motivation to get parties to work things out amicably. The fact is they refused an amicable and reasonable resolution to avoid court.
I would also bring all of the products with you to court on that day in case that ends up being the judgment. You can just turn over the products and be done with Verizon.

1) .... From their standpoint, I should have simply returned everything as soon as I noticed the charges weren't the same, and they're right - I could have avoided this whole situation had I done that.My greed honestly did get the better of me, and I did not think that this is where I'd end up now. I do not believe I did anything legally wrong, but I'm no lawyer...

Small claims is an option and would surely help ease the pain after VZW stuck it to me. Looking at the website, looks like it'd cost $33 to file, plus the cost of serving the defendant. Add another $24 if they default (which would be a great outcome for me anyway). Having never gone through the process before, not sure how much time it'd all take. I'll give vzw until thursday for the manager to get back to me, and I'll file the suit then.

Don't listen to the jailhouse lawyers here, you know you owe so get ready to pay.

Call VZW back and tell them that you had been "advised" to file in court, and that is going to cost both of you in time and money if you do so. Offer to split the amount in half to close the situation. If they accept, get it in writing. If they don't accept, just pay up. You know you owe and that you're guilty, so pay and move along.

If you do file in court, you'll be spending more money on top of that which you already owe, and if you don't tell the whole story to the judge about you being greedy and knowing that you were taking advantage of a mistake, you'll be perjuring yourself. You have admitted those facts in a public forum and probably to other people, so if that gets back to the court, you'll have more problems on your hands..... Also be prepared for VZW to file a counter claim and request court costs if you lose.

Pay up and be done with it - you know it's the right thing to do and you'll sleep better at night.

Don't listen to the jailhouse lawyers here, you know you owe so get ready to pay.

Call VZW back and tell them that you had been "advised" to file in court, and that is going to cost both of you in time and money if you do so. Offer to split the amount in half to close the situation. If they accept, get it in writing. If they don't accept, just pay up. You know you owe and that you're guilty, so pay and move along.

If you do file in court, you'll be spending more money on top of that which you already owe, and if you don't tell the whole story to the judge about you being greedy and knowing that you were taking advantage of a mistake, you'll be perjuring yourself. You have admitted those facts in a public forum and probably to other people, so if that gets back to the court, you'll have more problems on your hands..... Also be prepared for VZW to file a counter claim and request court costs if you lose.

Pay up and be done with it - you know it's the right thing to do and you'll sleep better at night.

This Thread is more than 699 days old. It is very likely that it does not need any further discussion and thus bumping it serves no purpose.If you still feel it is necessary to make a new reply you may do so.
I am aware that this Thread is rather old but I still want to make a reply.

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