Customer ratings & reviews

Poor Quality Control, GE Won't Honor the Warranty

Posted 11 months ago

kj4821

I bought this on 7-20-17. Three weeks later I reported a defect with hardened insulation oozing out of the seals in a visible area at the front of the freezer door. I feel this hardened insulation that oozed out of the seal and dried LOOKS TERRIBLE. I paid over $3k for this top of the line GE appliance and am not satisfied with way this dried out hardened insulation looks in my kitchen. The sleek stainless steel appearance of this counter depth refrigerator is spoiled by this defect. Here is what the GE case manager wrote me: " I understand you are upset about the appearance of the unit but as I said it is not causing a functioning issues with the appliance and the warranty of the unit is for functioning issues only...At this time we have no further options for you." I am appalled that GE is blowing me off.

No, I would not recommend this to a friend

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EMack

Rating: 2 out of 5 stars

2

Love the features, quality questionable

Posted 5 months ago

EMack

Bought my refrigerator approx. two years ago. Ice dispenser failed 1 year and 2 days after warranty. The Keurig failed 30 days later. No relief from GE. Ours was an original model so perhaps they have improved design or quality control but spending the amount of cash (as well as matching appliances) I am extremely disappointed with GE's response to seemingly obvious quality issues. Plunking down the original price AND then a couple hundred for each additional repair is sort of disheartening.
In any case, love the unit, disappointed in quality and GE response. Suggest that if you purchase, get the extended warranty. I didn't because I thought I was purchasing a quality made product. Live and learn.

No, I would not recommend this to a friend

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Smokey

Verified Purchase

Elite Plus Member

Rating: 4 out of 5 stars

4

Great refrigerator.

Posted 8 months ago

Smokey

Verified Purchase

Elite Plus Member

I like the refrigerator, the inside shelves are roomy. The light inside the refrigerator is very good. I like the bottom tray inside, you can choose the climate for specific foods like fresh meat, deli, etc.
The Keurig works great. No problems, it brews smoothly. You can choose the cup size for light or strong brew. Makes a hot cup of coffee every time.
I have never had a Keurig but I would buy a Keurig stand alone based on my experience with the one attached to this refrigerator, if needed in the future.

I would recommend this to a friend

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FLORIDAHOME

Verified Purchase

Elite Member

Rating: 5 out of 5 stars

5

Sleek design and fresh coffee, too

This is a beautiful unit. We got it in slate black with stainless steel handles. Fits perfectly with our othe stainless appliances. Both cubed and crushed ice in the door, as well as filtered hot and cold water. Even has a Keurig coffeemaker right in the door. Only complaint is you can't open lower refrigerator door without opening both left and right outside doors.

I would recommend this to a friend

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Hermie

Verified Purchase

Rating: 4 out of 5 stars

4

OK so far

Posted 1 year ago

Hermie

Verified Purchase

Sleek refrigerator with a few gadgets that will probably cease to work at some point. Looks good, like the cabinet depth design. The Hot water feature is nice to have but the Kuerig add on does not work like the real coffee machine.
The refrigerator is expensive compared to comparable brands

Good looking and effiecient

Like it a lot. But..we didn't really need the keurig as it is too slow heating up. I want my first cup of coffee quickly. I don't have the patience to wait for it, so still using my counter keurig.

I would recommend this to a friend

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Redhead49

Verified Purchase

Elite Plus Member

Rating: 5 out of 5 stars

5

Great Appliances

Posted 1 year ago

Redhead49

Verified Purchase

Elite Plus Member

These are wonderful appliances and I'm very happy GE has come out with such a great grouping and their beauty is second to none. We purchased the entire GE Cafe series. I'm overjoyed with the purchase.

I would recommend this to a friend

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BestBuy100

Verified Purchase

Elite Plus Member

Rating: 5 out of 5 stars

5

Looks great and seems sturdy

Posted 3 months ago

BestBuy100

Verified Purchase

Elite Plus Member

I was concerned about the quality of the freezer drawer after testing the model at the store, but once I got my refrigerator home, I found the drawer to be very sturdy. Great refrigerator so far!

I would recommend this to a friend

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Gummbyk

Verified Purchase

Member

Rating: 5 out of 5 stars

5

Love the Keurig

Posted 1 year ago

Gummbyk

Verified Purchase

Member

Great Delivery Guys. They will be there if I need them and even told me to call em direct to avoid hassles if I had any questions or needed help understanding my machine rather than just having me sign off and leaving.

I would recommend this to a friend

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dcinfolsom

Verified Purchase

Rating: 2 out of 5 stars

2

Hoping it will settle down

Posted 9 months ago

dcinfolsom

Verified Purchase

Beautiful refrigerator but it is "buzzing" a bit. I've only had it a couple of weeks. Today it is less noisy. Hopefully this trend will continue. If the buzzing stops, I will upgrade my rating.

No, I would not recommend this to a friend

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Brand response

GE Answers

9 months ago

Hello dcinfolsom - thank you for providing a review of your refrigerator. This is a very nice French Door Model. First, please make certain your refrigerator is level. Second, you may be hearing the whirring sounds of the fans spinning at high speed which is normal. The refrigerator will run best if it is half to three-fourths full. We recommend adding gallons jugs of water to take up empty space. We hope this helps! Thanks for choosing GE Appliances and for providing your feedback! NANCYatGEA

Fantastic

This thing is everything we could want in a fridge and then some. The hot water on demand is phenomenal, and I love all the space this fridge has!

I would recommend this to a friend

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joejm14

Verified Purchase

Elite Member

Rating: 3 out of 5 stars

3

Great product

Posted 1 year ago

joejm14

Verified Purchase

Elite Member

Overall very happy with purchase and decision to go with GE. The hot water feature has been very handy to have.

I would recommend this to a friend

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Brand response

GE Answers

1 year ago

Hello joejm14- Thank you for purchasing a new GE Appliances refrigerator. We truly appreciate you choosing our product over other options. Our hope is that this appliance will serve you and your family well for many years to come. - TREY@GEA

Sreeni

Verified Purchase

Elite Plus Member

Rating: 4 out of 5 stars

4

up to the expectation

Posted 11 months ago

Sreeni

Verified Purchase

Elite Plus Member

we thought this has Auto fill option, but we are little disappointed
also Coffee option is not that useful for us