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Event Information

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Description

Conflict is part of everyday life, and is even necessary to work through problems and find the best solutions.This course will teach participants assertive behaviours and conflict management that results in mutually beneficial outcomes.

What Will Participants Learn?

What conflict is and how it can escalate.

The types of conflict and the stages of conflict.

The five most common conflict resolution styles and when to use them.

How to increase positive information flow through non-verbal and verbal communication skills.

Effective techniques for intervention strategies.

Ways to manage conflicts to enhance productivity and performance.

What Topics are Covered?

Defining conflict and types of conflict

Spontaneous and reflective action

The Johari window

Stages of conflict

Conflict resolution style questionnaire

The role of communication in conflict resolution (including information on active listening, paraphrasing, asking questions, and body language)