Why is my order still unconfirmed even after I paid?

Orders paid with cryptocurrency will expire if the payment is not completed within given time frame. If you made payment within the given time frame, please wait a few hours and check your order status again. Processing time is needed. When payment is received, the status will updated to paid and valid.

USD wire Payments

If payment is made with USD wire transfer, please upload the proof of payment/TT transfer slip on to our website. It takes 3 to 5 working days for the funds to reach us. Sometimes, it may take a longer time, depending on the bank you used.

Check with your bank to confirm if the funds have been transferred into our Bitmain bank account. If your bank has confirmed that the funds are transferred and received but the order still shows unpaid after a week, please write to us using your bitmain.com ID email with the following information.

- order ID:- account name (name from which the funds were transferred from, either a person or a company)- SWIFT message (please request this from your bank):- amount of your payment:

Do note that if any information is missing/wrong, we may not be able to track your payment and orders may be held/cancelled.

Order # 0012017062100080 - no payment confirmation, no customer service reply.

I have also provided proof of the wire transfer issued by my bank, all the fees were paid and funds transferred the next business day after ordering the S9. My orders page is empty now, links to your shop.

I've sent request after request with no avail about my order #0012017061400003 that way usd wire on 6-16-2017 i've sent proof screen shot my account showing transfer of funds to Bitmain with bank confirmation# 20170616G1B7231C000439 and 2 weeks later order is still not confirm. Please confirm my order this is totally unacceptable and out of hand that you're unable to get help after paying your hard earned money.

I've sent request after request with no avail about my order #0012017061400003 that way usd wire on 6-16-2017 i've sent proof screen shot my account showing transfer of funds to Bitmain with bank confirmation# 20170616G1B7231C000439 and 2 weeks later order is still not confirm. Please confirm my order this is totally unacceptable and out of hand that you're unable to get help after paying your hard earned money.

I've sent request after request with no avail about my order #0012017061400003 that way usd wire on 6-16-2017 i've sent proof screen shot my account showing transfer of funds to Bitmain with bank confirmation# 20170616G1B7231C000439 and 2 weeks later order is still not confirm. Please confirm my order this is totally unacceptable and out of hand that you're unable to get help after paying your hard earned money.

One of my payments is not confirmed. In one day I made several payments. All are confirmed, except for one:0012017062601177 - order number06/27/2012 - payment datePhoto of payment order I sent to Ticket ID 72447

All, my order was finally confirmed but it took almost a month after placing my order with wire transfer. In the future, I will only purchase with LTC or BTC.

Here is how I resolved the issue.

1. Submit a support ticket with your order number.

2. Place a comment here.

3. Contact support via phone. Bitmain's phone number is on their site, and I called with Skype. I used Google Translator on another phone to understand the prompts, but I was able to reach an English speaking support representative. Provide your support ticket number (from step 1) to them, and they can take a look at your ticket. This is the number at the bottom of their site. (Hotline:+86-400-890-8855)

4. Repeat or Wait.

In the end I needed to send another $30 in BTC for my order to be completed. I assume there was another transfer fee applied somwhere on its way to China. Everyone should Highly consider using BTC / LTC from now on.

I am happy, my issue was resolved and I hope you can take some comfort in my experience.

Please update my order status to valid and give me couple days to send money from enother banck.. Order ID 0012017062601197 and send me invoice of this payment to email please... tsiurikakulia@gmail.comThank you

Order 0012017062200868 I am waiting for cancel and refund for more then a week already, no answer, no actions, I created multiple requests for this simple issue. I haven't even imagined that this might be such a big problem especially for Bitmatin, especially considering incredible demand for the products. Pay attention for my request already, I have read terms and rules, I know I have full rights to request cancel and refund, but there is no word about support team that doesn't answer for a weeks. It's business, not some child game.

P.S.

If someone is interested in Antminer S9, I am going to cancel my order so if you need it you can contact me: gogoladzegm@gmail.com and we may figure out how to change destination to yours. No markup or any that thing, same price what I have paid, no more no less.

Friends, let's exchange information on orders for Bitmain.Who and when has issued the order and how long they waited for confirmation.chat in the messenger "Telegram": Or through the search, find the group: Bitmain|Asic Ru|En

All greetings, judging by the comments, they threw us all here? I also created everything as in the instructions and the sense of not ordering the order and weighing is not confirmed, but admins are simply silent!

Hello, I made two orders. I paid for both this last Thuraday and payment confirmed for one order the other is not confirmed. I payed both of them at the same exact time and have proof funds were sent. Order# 0012017070600446 is not confirmed.

Same here. Placed order 4 days ago and paid with BTC which was confirmed on the blockchain (700+ confirmations as of this post), but I never received the confirmation email of payment from Bitmain. I also sent support a request a couple days ago but no response yet.