Why are my Cash rewards under pending status?

Cash will be rewarded to your RateX account within 2-4 days after your successful transaction with RateX and it will reflected as pending

Transactions typically remain pending for 60 days while the merchant confirms your purchase and verifies that items from your order haven’t been returned or refunded. If you do return part of your purchase, the amount of Cash you earn will adjust accordingly.

Travel reservations (e.g. purchases made at hotels, flights, or other travel sites) earn Cash on a different timeline. The merchant requires you to complete the reservation before Cash is credited or even listed as pending in your account. Even though you have already paid, there's still the possibility that you may cancel or modify your trip.

These pending periods are determined by the merchant. Once the merchant confirms the purchase (after the return window has ended or in the case of a travel reservation, when the stay is completed) our system will automatically reflect the Cash rewards to your account.

Please reach out to us if you have any questions about pending Cash on your transactions.