The Service Manager owns and drives all facets of the service department including managing work order queue to maintain 48-hour turnaround, supervising service writing and technician staff, handling warranties, and overseeing the service writing and technician roles.

Essential Duties and Responsibilities

Demonstrate and motivate service staff to exceed customer expectations and drive performance to the highest level

Motivate staff to keep repair times to a minimum while maintaining high quality standards

Create and monitor the daily repair schedule; enter work orders and monitor turnaround for team

Track and order service supplies and repair parts
?Ensure service policies and procedures are adhered to and operations are efficient and safe

Collaborate with the Store Manager to ensure the service department is operating at the highest level

Create and maintain relationships with staff and vendors

Encourage service staff to engage and create a positive atmosphere for customers and employees