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Topic: Penders Beekeeping supplies (Read 2903 times)

I ordered some equipment from them a month ago, received an email with the bill, put my credit card details into their online form... and that's it. I haven't heard anything from them, haven't received my goods, and haven't received any replies to my emails asking what's going on. Fortunately my card hasn't been charged either, or I'd be throwing a tantrum by now.

My next step is to try calling them next time I have a spare moment during eastern states business hours (I'm in WA and never manage to think about it til after 2pm!) but thought I'd post on here before then to find out if anybody knows what's going on. I thought they could be closed for a very lengthy holiday over the holidays but you'd think they'd have let me know when they sent me the bill, rather than saying my order would be shipped in 4-5 days, or have something on their website about it.

It's very frustrating as I'm desperate for some of the equipment which was out of stock at my local suppliers - they probably have some now but I can just imagine going to buy it and coming home to find out that Penders finally charged my credit card.

Yes, I have had a not dissimilar experience. Best to ring and ask them what is happening with your order. You will probably find it will arrive within a few days afterwards. Allowing for travel/post time between Newcastle and Perth.

I've had similar experience with Penders. Maybe they prioritize the larger commercial orders?

About 18 months ago I put in a phone order for wired frames and asked if it was possible to get them sent before weeks end. I was assured that was most likely. A month or more later I was still waiting. Ended up cancelling and buying through Hornsby.

In October, I thought I'd give them another go, hoping that last time was an aberration. Order was placed online, but still a month later no delivery and no communication as to why not and when it could be expected. I phoned to cancel and let them know that having to wait a month (and more) wasn't good enough. They found the order but no explanation as to why it hadn't been sent and no apology. Again more business for Hornsby.

Dealing with Hornsby has been a lot more reliable. Prices are comparable with Penders and they offer 5% off to members of beekeeping associations.

I had one order that didn't arrive for a week and when I followed up with a phone call, my 40 sheets of foundation became 50 (10 complimentary) to make up for the delay

I didn't have a problem receiving goods with Penders (over the phone order), but the second time I called to order something I realised they had KEPT my credit card number from the previous order. I didn't say anything but have avoided them since.

The economy is so tight now most gear like excluders ,smokers are imported from china .if your lucky in timing you can receive goods quickly .if not there can bee quite a delay as china supplies USA also which has a size difference in excluders and boxes . penders is a good supplier

I've just ordered a few hundred frames, some boxes and a lot of foundation. I've had no problems so will continue ordering from them.

Lone, you will find that its not Penders that keep your credit card details, it will be their bank or merchant facility. I take credit card payments in my business and my merchant facility keeps the credit card details on file for security reasons. I wont explain the security reasons but its pretty clear when you read the guidelines set by the banking and securities ombudsman.

I had a two month wait on a very simple order. I paid over the phone when I put the order through and if it wasn't for the fact that my order was paid for, I would have told them to shove it. I had to contact them several times before my order finally arrived. Their communication and customer service is very poor. I think they should let you know how your order is progressing, send you what they have if they're waiting for something and charge you when they send it.