Safeguarding Children Policy, Procedures and Code of Practice

Customer Service Statement

This customer service statement provides an overview of our exam services. It sets out our aims, our undertakings to you, the customer, and our performance targets.

Special Consideration Policy

Special consideration is given in line with the circumstances and processes described in this policy to candidates who suffer temporary illness, injury or indisposition, or adverse circumstances at or near the time of the assessment.

Withdrawals, Non-Attendance and Fee Refund Policy

A candidate who is withdrawn from an exam or who does not attend may be eligible for a partial refund, under certain circumstances.

Equal Opportunities Statement

Website Privacy Policy

ABRSM is fully committed to respecting your privacy and to protecting any personal information you provide to us. We make every effort to ensure that all information that you provide to us is protected.

Cookie Policy

By using our website, you are agreeing to our Cookie Policy and consent to our use of cookies in accordance with the terms outlined below.

Complaints Policy

Our Complaints Policy is for anyone buying goods or services from us other than our exams (such as our sheet music and books), anyone using our services who is unhappy with the services provided by our staff in carrying out their duties or anyone who has (or has had) a working relationship with ABRSM who is not (or was not) an employee or consultant, such as an examiner.

Supporting the teaching and learning of music in partnership with the Royal Schools of Music:Royal Academy of Music | Royal College of Music | Royal Northern College of Music | Royal Conservatoire of Scotland