Configure Greetings

About Greetings (Auto-/Sub-Attendants)

From the Phone System Manager > Auto Attendant > Auto-Attendant Menu(s) page, you (the eVoice-account administrator) can control the greetings and the sounds callers hear when they call your business (via your auto-attendant, including after-hours).

Regarding an auto-attendant's and sub-attendant's Business greetings, the administrator can either use the system's default greeting, create an automated-voice—or professionally recorded (charges apply)—greeting; or upload an audio file.

While there is no default greeting for an auto-attendant's After-Hours greeting, it can be created in one of the other three ways mentioned in the above bullet.

You can also create more than one business, and after-hours, greeting for an attendant. All greetings are stored in a library you can use to create, select, or replace a business and/or after-hours greeting for an attendant.

About Greetings (For Users)

From the Settings > Greetings page, eVoice-account users can control what callers hear when they dial their extensions and/or direct-dial numbers. The following greetings are provided:

Personal Greeting - What callers hear when they dial your direct number or your extension. (See Understanding Greeting Types for information on how to choose the personal greeting and what the two pre-recorded default messages are.)

Voicemail Greeting - What callers hear when they reach your voicemail, during and after-hours. (See Understanding Greeting Types to see what the default voicemail greeting is.)

On Hold - What callers hear when a caller is routed to you. (The default on-hold music is Take Five by the Dave Brubeck Quartet.)

Recorded Name - The name callers hear in your personal and voicemail greetings. (The default name that the system uses is your full name, as provided during sign-up.)

However:

If you don't want to use the default personal greeting, you can: Create an automated-voice greeting, or have a greeting professionally recorded, based on a transcript you provide. Or, you can upload your own message.

If you don't want to use the default voicemail greeting, you can: Create your own business- and after-hours voicemail greetings (via automated-voice, a professional recording [charges apply], or by uploading your own message/music).

For the on-hold greeting, you can opt to upload and play your own music.

For the recorded name, you can provide your own recording.

Related Topics

For "About Greetings (Auto-/Sub-Attendants)

Refer to the following topics to learn and understand more about greetings and greeting types, how they work with call settings, and how to create/change your business and after-hours greetings.

Understanding Greeting Types - Learn about the custom greetings you can create (via automated-voice, professionally recorded, or your own uploaded message) you can create for an auto-/sub-attendant.

Refer to the following topics to learn and understand more about greetings and greeting types, how they work with call settings, and how to create/change your business and after-hours greeting.

Understanding Greeting Types - Learn more about the default greetings, as well as the types of custom ones (via automated-voice, professionally recorded, or your own uploaded message) you can create in their place.