LEENTech Network Solutions Inc.

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How to manage agents?

Modified on: Thu, Aug 13, 2015 at 2:51 PM

1. Browse
to the bottom of 'Manage Department' page to assign multiple
users/agents with permission to access customer tickets through
front-end.

2.Select
a 'Department' that you've created earlier from the drop down list.
Then, enter a 'Agent Name' (The person who handle tickets for a specific
department.), 'Short Name' (Nick name), 'Email'(This email address is
used to send email copies to customers), 'Username' and 'Password'
(Agent can use this login account to access tickets in front-end).

2.
Subsequently, hit the 'Add' button to store agent info. Created record
will be shown in the list where you can edit, and remove agent from your
database.