According to two executives at Sony Music, who were not authorized to speak publicly about the matter, the price increase was the result of an error by a Sony employee in Britain, and that the company gave no orders for prices to be raised on Ms. Houstonís music.

Re "You no longer have to sell fans what you want them to buy. You can sell them what they want to buy." This is the key distinction between business models based on monopoly control (i.e., Copyright) vs business models based on competition. It's why Apple invented iTunes while the labels were saying "You can't compete with free!"