Regions Help & Support

FAQ

What if a recipient can’t pick up a Western Union money transfer?

If the recipient was unable to pick up the funds you transferred via Western Union because of a problem with the transaction or did not pick up the funds as expected, you may file a complaint

or call 1-800-325-6000 (Espanol: 1800-325-4045) within 180 days of the date the funds should have been made available to the recipient. A Western Union customer service representative will attempt to contact you using the information you supplied within 24 hours.

Coronavirus (COVID-19) Information: Your health and safety is our top priority. Making an appointment is subject to a screening process meant to protect our associates and our customers. If you are feeling ill, have tested positive for COVID-19, have been exposed to the virus or have traveled internationally or to any CDC Advisory location, we cannot accommodate a branch visit. Please see our Coronavirus Response page for other ways we can serve you.

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