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REVIEW RESERVATION

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Hotel Reviews from Howard Johnson guests:

Average for market position and location - sirens at night and train horns.Loose electrical out for fridge disconnected and turned off unit - beverage not ... No out their dam...
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Average for market position and location - sirens at night and train horns.Loose electrical out for fridge disconnected and turned off unit - beverage not ... No out their damage.Need more convenient locations to charge electronic devices overnight.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you staying with us and for sharing your experience. We regret that you had some trouble with the electrical outlets. We will check to make sure they are secured to the wall. We hope to see you again in the near future and hope to make your next stay even better.Ariana Sanchez, GM
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The room had a bad odor. The mattresses had a 6 in hole in it.the coffee pouch from the previous guest was still in the brewing basket. No condiments on the coffee tray. TTV, ...
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The room had a bad odor. The mattresses had a 6 in hole in it.the coffee pouch from the previous guest was still in the brewing basket. No condiments on the coffee tray. TTV, looked very old. The pillow cover has some type of make up on it, I dont think they change sheets in between guests. Very old building. If you need and electric outlet to charge your electronics, you have to move a few pieces of furniture. Stay away« less

dont like the check in process i payed for the rooms on my credit card but hhad to get the id of evbody in each room I rented 3 rooms
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dont like the check in process i payed for the rooms on my credit card but hhad to get the id of evbody in each room I rented 3 rooms« less

Read management response to this review.

Management response from HospitalityMgr, Manager

We appreciate your business and for taking the time to share your experience at the Howard Johnson Inn Bakersfield. It was a pleasure speaking with you on the telephone. I do regret any inconvenience caused by having your guests come down to the lobby to provide identifications. Please now that we do this so that we are able to positively identify your guests for security reasons. Thank you for booking with us again on your next trip to Bakersfield. We are here to make sure you have an enjoyable stay. If there is anything you need, please call on us.
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I love staying at this hotel when I visit my sister in Bakersfield. It's right off the freeway, the prices are great, the rooms are clean and very comfortable. But the best pa...
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I love staying at this hotel when I visit my sister in Bakersfield. It's right off the freeway, the prices are great, the rooms are clean and very comfortable. But the best part of the visit is the staff!!! So friendly and courteous!! They always make me feel at home! :)« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for sharing your recent guest experience at the Howard Johnson Inn Bakersfield. We are glad that you have found a home away from home. We appreciate your comments regarding value and cleanliness, and, especially, for mentioning the friendliness of our staff. It feels great to be able to connect with you.
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When we entered the office I asked the desk clerk if we could check out the room first. She said it depended how long we were going to take. She obviously is a very bad judge ...
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When we entered the office I asked the desk clerk if we could check out the room first. She said it depended how long we were going to take. She obviously is a very bad judge of character. I in no way look like a prostitute! it took me awhile to figure out what she was staying. We had already booked the room,but now I wish I had walked away. The room was just okay & I was very tired. But would never stay there again« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for staying with us and for taking the time to review your stay. We regret not being able to make you feel like a valued guest. Our policy regarding showing rooms to guests is similar to other hotels. And, that is, we require a valid identification to hold while our guests inspect the room. We apologize for any inconvenience that this may have caused. Ariana Sanchez, GM
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I was surprised I could not get into the lobby after 10PM. I wanted a place to come to read, while my family slept. I'm thinking it would be nice if a room key would let me ...
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I was surprised I could not get into the lobby after 10PM. I wanted a place to come to read, while my family slept. I'm thinking it would be nice if a room key would let me in.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for staying at the Howard Johnson Inn Bakersfield and for taking the time to share your experience. We appreciate the high marks that you have gave us. However, we do apologize for the inconvenience regarding our lobby. On your next visit, please let me know in advance so that we can better accommodate you. Ariana Sanchez, GM
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the night staff was very nice and the room comfortable except for the bath tub knob which was missing a screw and fell off on my foot, Day staff was not very helpful, I had my...
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the night staff was very nice and the room comfortable except for the bath tub knob which was missing a screw and fell off on my foot, Day staff was not very helpful, I had my hands full and was not offer any assistance« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for staying at the Howard Johnson Inn Bakersfield and for taking the time to share your experience. We are glad that you have enjoyed your stay and thank you for mentioning the night staff. We apologize regarding the water faucet knob and will check all rooms to ensure that they are all tight. We hope to see you back again soon.Ariana Sanchez, GM
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I booked a room for 1 night for my husband, daughter and I to sleep in while we stopped in Bakersfield to see family. We booked a king room and requested a roll away bed for o...
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I booked a room for 1 night for my husband, daughter and I to sleep in while we stopped in Bakersfield to see family. We booked a king room and requested a roll away bed for our daughter. When we checked in we were told they could not send a roll away bed to a king room and changed us to a queen room and charged us $15 more. This was frustrating when the website lists a roll away bed as an amenity for a king room. We unloaded and headed to hang out with our relatives when we got a call from the front desk agent that checked us in. She told us the neighborhood was not that great and not to leave our bicycles in our truck overnight. What kind of place are we staying at? Our daughter ended up spending the night with her cousins and not at the motel. My husband and I went to the front desk and asked if we could be moved to a king room because our daughter was not going to sleep us. We were told no. We asked if our rate could be lowered to the original rate, we were told no again. When we asked to speak to the manager we were told she was not in. The front desk agent attempted to call the manager but there was no answer so she called the front desk agent that checked us in and asked if our rate could be changed and was told no. We were not happy. We were told we could speak to the manager at 1030am the next morning. We went to our room feeling upset and confused. Why couldn't they change our room? They weren't sold out. Why couldn't they adjust our rate by $15 to the original rate we were quoted? We went to bed and 30min later loud people checked in to the room next to us.It was midnight! Not only could we hear every word they were saying but when they opened their door it sounded like they were trying to get in to our room via the connecting door. We went to the front desk in the morning to speak to the manager. She was waiting for us and she already had been informed of our issue and was willing to give us a 10% discount. We asked her to translate that into dollars and she told us it was about $6. OK if our rate was not raised by $15 when we checked in. We asked for $9 more adjustment to bring the total adjustment to $15. She said no. I told her I was going to contact corporate and she took away our 10% discount and told us she could no longer help us. She printed the receipt and highlighted the 800 number we needed to call. I called the number and was told the hotel manager I just dealt with would be contacting me. She did and offered us 10% off, WHAT A JOKE« less

I had sent a previous note to Wyndom Hotels. The Wallpaper in the room was peeling, glued on in places and patched. The Carpet was not the cleanest. No Flat Screen TV's. T...
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I had sent a previous note to Wyndom Hotels. The Wallpaper in the room was peeling, glued on in places and patched. The Carpet was not the cleanest. No Flat Screen TV's. The overall appearance of the Room was less than appealing. I thought Howard Johnson, had higher standards. This location should have a rigid inspection and upgrades. The wood and 3 drawers on the dresser was broken and unuseable.« less