You can request for your teddy bear to be left somewhere safely with NO signature, just mention this on your order. This is at your own risk.

Postage time will depend on your location in Australia.

We use Air Mail for overseas parcels and, depending on your location, can take several weeks to arrive. New Zealand deliveries are generally 5-14 days.

Please note that overseas parcels do not have tracking.

Our Guarantee

We are confident you will be more than satisfied with the quality or the bear, jumper and embroidery of each My Teddy.

To support this confidence we guarantee that should for any reason you not be satisfied with you’re My Teddy bear then we will provide a full refund to you, on receipt of the complete package, as sent to you, within 40 days of the original order being submitted.

We recommend contacting us in the first instance in case there are any alternative solutions that we could agree to before you return the bear, however this is not a condition of this guarantee.

Similarly we would greatly appreciate feedback on what was not to your satisfaction for you to wish to return the bear you purchased.

Feedback can be provided on our ‘feedback page’, by phone, email or in writing.
Your effort in helping us to improve our products and services are most welcomed.

In returning a My Teddy bear, the cost of return postage is at the purchasers cost.
This being the only expense to the purchaser in the unlikely event that a bear needs to be returned.