Responsibilities:Driving alignment with other Product Teams as well as with latest Technology, Operations and FinanceAssisting in developing the economic model, business plan and operating model for new products and services as the full pictureAdopt and contribute to a coherent and uniform approach to business analysis, mapping processes into a single and consolidated repositoryUnderstand end-to-end flows within our solution design, recognising and calling out up and down stream impacts

RequirementsSolid working experience in a team building large-scale digital services and on building APIs to drive clear messaging and/or purpose of each API domainExperience on building a Hybrid/Mobile proposition recently (e.g. Android/iOS/ReactNative)Usage of the underpinning frameworks and tools for business analysis documentation such as Confluence and JiraExperience in agile or SCRUM methodologies alikeMinimum 5 years experience, preferable in FinTechs/start-ups/consultancy companyFluent in English, additional Cantonese is preferred

Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.

Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.

New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases