Experience

Restaurant hostess

International hotel Shijiazhuang - Shijiazhuang, China

F&B other

July 2015 -
August 2015

The restaurant was the buffet restaurant of a 4 star hotel in my hometown. The job's responsibilities included greeting, managing customer flow, and answering any questions about the restaurant.
>>>Further developed areas: communication skills (both with colleagues and customers), team-working skills, initiative spirit and motivation.

Campus tour ambassador

University of Surrey - Guildford, United Kingdom

Other

March 2015 -
March 2015

Being trained on the campus tour in advance and welcoming visitors on the visiting day.
>>>Further developed areas: fast-learning skills and communication skills.

Calling campaign for university

University of Surrey - Guildford, United Kingdom

Customer Service

February 2015 -
May 2015

Calling specific applicants for tracking their course applications and responding any questions that they were curious about.
>>>Further developed areas: communication skills, time management and attitude of working.

Shop assistant at train station coffee shop

Coffee Xpress - Guildford, United Kingdom

F&B service

November 2014 -
March 2015

The job was a shift work operated by single staff at a coffee shop inside the platform of Guildford train station. The responsibilities of the job included greeting and servicing customers, receiving money, making coffee and hot snacks, controlling product stocks and expiration date, cleaning of the shop, etc.
>>>Further developed areas: customer serving skills, learning ability, self-management, time management, punctuality and operational skills.

Waitress/Kitchen assisstant

Lakeside Restaurant - Guildford, United Kingdom

F&B service

September 2014 -
May 2015

Part of course studies. Been trained about the skills needed in the restaurant, the bar and the kitchen. Serving customers on a weekly basis.

Education

International Hospitality Management BSc (Hons)

Have been awarded the Chancellor's Scholarship from the beginning of the university study, and being enrolled in STARS (Surrey's Top Achievers Recognised and Supported) programme for achieving a grade of >68%.

The International Baccalaureate Diploma Programme

Chinese International School (CNIS)
- Singapore

September 2011 -
June 2014

Been awarded full scholarship throughout the 3 year study.

Secondary school

Hebei International School
- Shijiazhuang, China

September 2008 -
July 2011

Finished 3-year study at an international school in my hometown, and participated in the recruitment examinations of Chinese International School which was an IB school based in Singapore, and have been awarded full scholarship for the further study.