Eric Ligman, Microsoft Director of Business & Sales Operations Blog

How to know when support ends or changes for your Microsoft product

There was just a question floating around about when Mainstream and Extended support phases for Microsoft products ended, based on the fact that three of our products (Windows XP, Office 2003, and Exchange Server 2003) all make this shift from Mainstream to Extended support next week on the 14th, and how would you know. I thought I would share with everyone here in the Community so you all know.

First, let’s start with what the differences are between Mainstream support and Extended support phases. Here is a quick chart to show you what is and is not included inside each of these phases:

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So as you can see, for products moving from Mainstream to Extended support phases, three of the items that will change are the removal of:

Requests to change product design and features

Other non-security hotfixes (available only with purchase of Extended Hotfix Support Agreement)

Complimentary support (phone and online support options) included with your licenses, licensing program, and other no-charge support programs

So when does this switch take place for Microsoft products between Mainstream support, Extended support, and Self-help phases? As you can see below, for Consumer/Hardware/and Multimedia products, the shift is after 5 years directly from Mainstream to Self-help. For Business and Development software, the shift from Mainstream to Extended happens after 5 years and from Extended to Self-help after 10 years.

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Wondering when those dates are for a specific product? No worries. We have them posted online for you to view and we even make them available a few different ways: