pick up, ship, change order from pickup to ship, change order from pick up to ship

Question:

How do I change an order from Pick Up to Ship after the order has been placed and credit card charged?

Response:

At this time there is no way to do this using the built-in pickup vs. ship features. You will need to cancel this order and re-place it as a ship order. As for the charged credit card, you can either void/refund the charge on this order and recharge the new order amount on the new order, or you can leave the charge on this order even though the order is cancelled, and charge only the additional shipping amount (adjusted for whatever tax adjustments are required, if any, as a result of changing from pickup to ship). If you choose the latter, be sure to make a note on your order that the balance was charged on such and such a date on order number XXX, with an explanation - just in case someone needs to audit this later.

If you need additional help with this please contact your account manager, whose information you can find at the top of the settings section in your OMS.

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