Fax: How to customize, or remove fields from the fax cover sheet?

We only use RingCentral for faxes. The coversheet shows the Ringcentral number as a phone number making it unusable for us. We need to customize the phone & fax number shown. This forces us to leave the Email subject line blank - a problem because this is how everybody was labeling their faxes for searching (when we used eFax).

There are several ways, but I think the easiest method is doing it right through the Desktop application. See screenshots below.

1. Open the RC Desktop app and initiate the fax process by clicking the fax icon.

2. Click the existing cover page name. (usually English by default)

To simplify you basically click the "sample.docx" link when you get to the following screen. Edit the doc and save it with a different name. Then using that same window click the "+" icon to import the file and give it a name int he "Enter Name" field. To save it you click the checkmark on the top right side of the window. After you complete those steps it will show up in the list of cover pages.

3. Scroll down and click the "+" symbol.

4. Click "sample.docx" to download the template.

5. Delete the "phone" field or any other field you do not wish to have present on the cover sheet.

6. Save the document under a name of your choice. In Word File > Save As. ﻿Then return to the RC Deskopt app and click the Attach File button. You'll be prompted to browse your computer and choose the file name you save the document as.

7. Enter a file name in the box shown below and click the "check mark" to save the file.

Mike this still doesnt work. I loaded a custom cover sheet but when I send a fax from Email it doesnt use it. We fax from Email not using your app. How can I get a custom cover sheet when faxing via Email? Thanks Andrew

The process above will only work when sending from the RC application. If you are sending from your email client, it won't work. When sending from email, you'll have to just attached the cover like an ordinary attachment.

Half-baked. Why is it half-baked? Everything you need EXCEPT number of pages. Also, Where can I get the stock RINGCENTRAL (BRANDED for FREE RingCentral ADVERTISING TO MY CLIENTS) word.Docx files so I can REMOVE YOUR ADVERTISING from my fax cover pages?

This ?new? template is the ugliest thing I have ever seen. And the recipient name and company are not populating even though I went through
all the trouble of creating a client for this fax. Instead all the templates display {Recipient Name}, etc.

Well, it's the "Future" now. Where is the improvement? Can you provide me the stock RingCentral cover pages in word.docx format for editing? I can only get the .jpg file out of C:\Program Files (x86)\RingCentral for Windows\images\fax

Why don't you just provide the templates without The RingCentral advertising at the bottom? I believe if you surveyed your clients, the general consensus would be that the majority do not want your advertising at the bottom of corporate fax cover pages. It takes some design skills and valuable time to reinvent cover pages without unauthorized Ring Central advertising at the bottom of the page.

We only use Ring Central for Faxing and we want to fax by email, not using the desktop app. There is no way to remove the phone number assigned by Ring Central from our fax cover page. So, every fax we send shows an incorrect phone number for us.

We understand your frustration, Authorization Hotline. Andalthough it may appear as if we don’t care, we are behind the scenes activelyworking with our Product Team regularly to share your frustrations andconcerns.

Our product objectives shift as our productchanges, but we are keenly aware of the pain points that some of youexperience. At this time, this issue is not on our larger road map, andalthough we acknowledge how frustrating this is, we’ll continue to advocate foryou and share your ideas in the hopes that your overall experience is a goodone.