We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 4
reviewers.

Rated 5 out of 5 by happysetteeowner This product is perfect at our dining room table.
I really labored over the decision to buy this online without being able to sit in it first. I was worried it would be stiff and uncomfortable or too cushy like a piece you would want in a TV room. It was neither. It is a very comfortable piece, and specifically for our use at the dining room table it allows you to sit relaxed and comfortably, but you can still sit up enough to eat, drink a cup of coffee while working on your laptop, or sit around the table with friends drinking wine. It is perfect and we absolutely love it. We have ceramic tile floor and I almost did not order it because of the wheels on the front legs. They have actually been necessary, because the piece is pretty heavy and it allows it to move easily, but not too easily. We absolutely love this piece and think you would too.
January 29, 2014

Rated 4 out of 5 by MyBallardDesigns Great style and comfort
I purchased the Parker Settee to use at my Ballard Designs Chianti dining table. The size and proportion are perfect for this table. The design details, like the nail head trim, are just the right touch. In addition, the front castors are very helpful when using it at a dining table. The only downside for me, since I am a short person, is the seat height. It was noted as being 21" which would be perfect except that the cushion is soft and sinks down to where I feel that I am sitting to low at the table. Other than that I am very happy with the style, quality, and overall comfort of this piece.
May 20, 2012

Rated 5 out of 5 by ramomiara Excellent style
Overall a very nice piece of furniture. We chose the Red Paisley fabric which looks fantastic. THe quality and workmanship are excellent as well.
May 11, 2012

Rated 4 out of 5 by Acg1234 Very nice looking, great fabric
The piece itself looks exactly as pictured. Nicely constructed with great lines. My only qualm is that the arms are not as well padded as I would like, but overall, very nice.
I ordered the oatmeal basket weave fabric. The durability is WONDERFUL - my toddler smashed a ripe pear into it shortly after it arrived, and it washed right out, without any evidence that it happened. It has held up beautifully over the past 4 months in a kid-filled house. The fabric itself it not as it appears online - the weave is much more obvious than it is in the picture, and the texture is somewhat rough.
Overall the piece is good enough, and the fabric is great for a high traffic area.
January 23, 2012

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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.

Sit back and relax with our Davenport Armless Club Chair. Classic rolled
arms, sink-right-in cushions and an easy-care slipcover give this chair a cozy, casual feel that works in any home, from seaside cottage to uptown loft. It's perfect for ...