J. Richard West

started a topic
about 3 years ago

Vipre was deleted from Windows 10 / won't reinstall

After a recent Windows 10 update I received a notification telling me that Vipre Internet Security is not compatible with this version of Windows and was removed from my computer. I have since tried to download and reinstall it, but inevitably during the installation process a notification pops up saying that the app is not compatible with Windows 10, and that the installation has therefore been blocked. Vipre was working fine on my computer under Windows 10 until now so it must have something to do with this most recent update. What can I do to get Vipre to install and work again?

5 people have this problem

N

Nicholas Harris

said
about 3 years ago

I see you have an open ticket with us regarding the issue, were the instructions provided by Arnel successful? I will go ahead and monitor this case and we will follow up regarding the outcome of the latest troubleshooting steps.

J

John Turovsky

said
about 3 years ago

i have the same problem!

N

Nicholas Harris

said
about 3 years ago

John,

It's possible there are some remnants of an older version of the software preventing the installation. This type of case is something we can resolve in frontline support, so I would recommend giving our support group a call when you have an opportunity. I would recommend the call because this issue doesn't always have the same resolution and it'd be best to have a technician take a firsthand look.

(877) 673-1161 is the direct line and we're open 9am-9pm EST. A case can also be opened via chat support via VIPREantivirus.com.

J

J. Richard West

said
about 3 years ago

John, another tech responded to a duplicate ticket I have on this issue with the following information. The removal tool worked and I was able to install the latest version with the links provided. Good luck!
::::::::::::::::::
"The screenshot shows that Windows 10 is detecting remnants of the old versions of Vipre. And since versions from 2014 and older are not compatible with Windows 10, your operating system consider Vipre as not compatible altogether. For clarification, the latest version of Vipre is compatible with Windows 10.
Since you no longer have the option to uninstall it using Programs and Features, please run the Vipre Removal Tool which can be downloaded from this link:
http://go.threattracksecurity.com/files/support/VIPRE_Business/Removaltools/VipreRemovalTool.exe
Restart your computer after the removal is successful. The program should prompt you to restart.
To download the latest version, please follow the steps below:
Download Vipre IS from this link: http://go.threattracksecurity.com/?linkid=405.
Open / Run the downloaded file. For Windows 7 and Windows Vista, right click the file then select Run as Administrator
For visual instructions, please click on this link: https://support.threattracksecurity.com/support/solutions/articles/1000070745-how-to-install-vipre-internet-security-vipre-antivirus"

B

Barry Day

said
about 2 years ago

Hi,

I have an unusual problem. My computer blew up, losing both disk drives (backup was external), the Vipre program and my setup.