Genius Customer Growth

Use Machine Learning as a Service (MLaaS) to identify and target the right customers and to determine the best product recommendations for upsell and cross-sell based on affordability, profitability and probability of take-up.

Use Machine Learning as a Service (MLaaS) to generate a list of customers most likely to leave your business based on behaviour and to develop the right offer to keep or re-activate them.

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Customer Analytics Consulting

Let us help you develop and manage a solid data-driven Customer Engagement strategy through our range of consulting services. All designed to help you better understand, anticipate and positively influence customer behaviour.

Tap into 20 years of credit risk knowledge and experience gained across Africa, the Middle East and Europe.

Our credit risk specialists have worked with blue chip companies in 40 countries developing or reviewing and optmising credit strategies.

Credit Risk Analytics

Use data-driven insights to minimise risk and maximise profitability across the credit lifecycle.

We've spent more than 20 years helping blue chip companies in Africa, Europe and the Middle East leverage the power of data analytics to optimise their credit risk decisions across the credit lifecycle.

Use Machine Learning as a Service (MLaaS) to generate lists of consumer leads most likely to respond to your campaigns.

Optimise lead generation and boost ROI

Apply advanced analytics and machine learning to generate leads list to target your most desirable consumers and those profiled as most likely to respond to your campaign.

Principa Genius Leads is a POPI compliant provision service of South African consumer leads.

We use advanced analytics and Machine Learning to optimise lists of new or existing leads, so you target your most desirable customers and those profiled as most likely to respond to your campaign – improving campaign take-up by more than 100% and long-term customer profitability.

Genius Leads: How it works

Genius Leads uses our Machine Learning as a Service (MLaaS) to apply advanced analytics across a variety of data sources to provide you with quality lead lists of South African consumers who have a better chance of converting and becoming good, long-standing customers.

Genius Leads also provides recommended action and execution options for each contact to ensure you’re not only contacting the RIGHT people, but also with the most effective messaging and via the right channel.

Genius Leads

We offer the following two Genius Leads options in delivering a list of optimal Marketing leads for your campaigns:

New POPI compliant Consumer Leads

We will take the full South African population and use our Genius Artificial Intelligence engine to find the segments that best match your ideal customer profile. This is a combination of the right behavioural fit and those with the highest likelihood of responding to your offer.

Should you have an existing database of leads, we will run your existing leads through our Genius Artificial Intelligence engine to refresh the leads - updating contact details and profiling them by quality, behavioural fit and the likelihood of responding to your offer - allowing your business to decide on whom to prioritise for action and what to offer them.

Why Principa Genius Leads?

As a Principa Genius Leads customer, you get:

Access to several data sources from across the South African marketplace,

An overview of the existing and potential data universe at your disposal,

Data cleansing, data mining and contact enrichment,

System capabilities assessment and recommended improvements from within existing architecture and system capabilities

Testing of different campaigns and approaches and report-backs on results

A complete feedback loop through response, take-up and conversion. Our cross-channel reach allows us to test and compare the cost of acquisition to constantly challenge and drive improved returns from your new business budget,

Identification of opportunities to evolve / improve,

Evolution of product, communication and contact strategy through test and learn approach,

Customised analytical models that help you reach and convert the right people.

Benefits

Increase your campaign response rates

Reduce cost of acquisition by only targeting your most desirable customer profiles

Reduce dilution of brand by reducing non take-ups

Segment offers to ensure relevance and improve take-up

Identify the most effective channels and constantly improve returns

Higher ROI on campaigns

Experience has shown that Marketing leads that have been through a modelling / selection process such as Genius Leads are more than twice as likely to respond.

Measurable results achieved

Genius Leads generated an estimated R 100 million additional premium income for a South African insurance client in the last 3 years by doubling their activation rate.

The Genius Leads team design and implement strategies that have made us the preferred vendor for clients across retail, financial services, telecommunications and insurance industries.

Testimonial

“Principa has been our preferred analytics service provider for a number of years and has made a significant contribution to our volume growth during this time.

We have experienced positive results from their analytics expertise, ability and turnaround times which have translated into higher lead responses, conversions and retentions.”