Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.

CashNetUSA is an online payday loan company with services available in 31 states across the United States. This company provides payday loans, installment loans, lines of credit, and some brokered loans. It has been operating since 2005 and used to be owned by Cash America before becoming an independent company.

The Good

Loan options

Instant lending decision

Online security center

CashNetUSA offers several different types of loans according to each state's laws and policies, including payday loans, installment loans, lines of credit or flex loans, or brokered loans in a few states where they cannot lend money directly. Its services are available in 31 states (see list below) and it provides detailed information about loan limits, interest rates, repayment, and other funding policies for each state. The maximum borrowing amounts range from as little as $205 to $2,250. Interest rates vary, but fall into a range between as little as 86.9% and as much as 1171.88% APR.

For most payday loans, the full amount is due to be repaid on the date of the next payday that falls between 8 and 30 days, though that range will vary depending on the state. If the next payday falls outside of the state's specified range, repayment is generally due in 14 days. Some states allow for extensions, while others do not. Installment loans are paid monthly or bi-monthly, and payments on a line of credit are made according to the frequency of the paychecks. Any associated late fees, insufficient funds fees, and other fee amounts are listed on the Rates & Terms page for each state.

Applicants generally receive an instant lending decision, though some customers may be required to submit additional information or verifications, or may not be eligible for instant approval. Funds can be deposited as soon as the next day. In order to apply and be approved, applicants must:

be 18 years old or older

have a regular source of income and make at least $1,000 per month

be a U.S. citizen

have a valid and established checking account

CashNetUSA provides customers with an online security center detailing the protective measures on their website. They also give information about how customers can protect their information, how to detect fraud, and how to report fraud. They also specifically have alerts for fraudulent loan approval and confirmation letters being sent out with CashNetUSA's name and information.

CashNetUSA advertises 24/7 customer service and provide customers with several reliable methods of contacting them, including:

multiple phone numbers for different departments

multiple email addresses for different departments

physical mailing address

fax number

live chat

CashNetUSA's services are available to customers in the following states:

Alabama

Alaska

California

Delaware

Florida

Hawaii

Idaho

Illinois

Kansas

Louisiana

Maine

Michigan

Minnesota

Mississippi

Missouri

Nevada

New Mexico

North Dakota

Ohio

Oklahoma

Oregon

Rhode Island

South Carolina

South Dakota

Tennessee

Texas

Utah

Virginia

Washington

Wisconsin

Wyoming

The Bad

Negative reviews

Availability

Most of the complaints and negative reviews of CashNetUSA are regarding the scam operation taking place in their name and detail the variety of scare tactics the scam artists have used. However, there are also some negative customer service reviews and reports that some of the assertions made on the CashNetUSA website are not as good as they seem. Some customers claim that although certain rates or terms are advertised, the conditions are not fully disclosed and the actual practices are not as beneficial to the customers as they may seem. CashNetUSA also apparently offers some promotions or discounts, but applying the promotional codes can be difficult.

CashNetUSA has a broad availability across the U.S. but it should be noted that they are not available in all states. Also, as with any payday loan company, their interest rates and fees will always be high and customers will end up paying back much more than the principal loan amount. Because the loan terms vary from state to state, customers should be prepared to read the terms of their specific loan very carefully before signing.

The Bottom Line

CashNetUSA is a short-term loan company that primarily issues payday loans. Their services are available in 31 states and the types of available funding, as well as the specific loan limits, interest rates, repayment terms, and additional fees, vary according to each state's laws. Although the loan limits have a wide range, CashNetUSA most often offers payday loans of between $300 and $500 and the loans are typically repaid on the next payday within 30 days. The interest rates vary widely from state to state, but are generally high, as is normal for short-term loan businesses. They offer several reliable methods for contacting customer service, including a live chat, and their website including a security center detailing both the security they have in place and how customers can detect and protect themselves from fraud. CashNetUSA has had their name used in a scam operation and most of the negative reviews and feedback are regarding that fraudulent activity. Potential customers should be aware that their rates and terms will vary according to their location and situation, and should plan on reviewing the terms of the loan very carefully.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback.
Give feedback here.

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.

User Reviews

1

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

Sort by:

Cynthia

April 25th, 2018
Pontiac, MI
DETAILS


Value for your money

Quality of product or service

Customer service

Company trustworthiness

Hello I apply for loan through CashNetUSA and I was approved so yesterday I paid off the loan and try to reapply and I was denied how that when two weeks ago they approved me for a loan. So I and this nice lady was like they use a third party company now she ho also had the wrong information

Helpful?

Marie Martinez

March 7th, 2018
San Antonio, TX
DETAILS


Value for your money

Quality of product or service

Customer service

Company trustworthiness

OKAY. So here's a honest, straight forward, no BS review. NO I'm not a robot or paid to review. I'm typing this review because of the amount of cry baby customers in these reviews I'm reading.
Let me tell you something so before you apply, you have a clue. This loan company,
*****DOES NOT REPORT TO THE CREDIT BUREAU NOR DETERMINE YOUR LOAN OFF SCORE*****
Do you know what that means? That means that this loan company is LENDING you money because:
A.) Your credit sucks and you can't get a credit card
B.) You have no credit and you need cash now
C.) You're a horrible spender when it comes to money.
Instead of applying for a quick loan and getting pissed off at the interest rates and fee's, get a secured card, make a deposit and build your credit Back up then guess what? You get a beautiful credit Card with beautiful interest and amazing no fee conditions because the bank see's you as a financially responsible person!
BUT some of you who are complaining about this loan company that yes! They have high fee's, they require strict rules because the people that are Applying? They already KNOW your credit is bad. They already KNOW you suck at spending money.
If it bothers you so much, stop complaining and go get your score fixed up to get a pretty nice American Express card.
Until you do that? You get high interest/high APR's
Extreme late fee's and more! Until you show the corporate banks you can handle money,
You will be on a tight leash.
That being said,
I personally love this loan company. Yeah my credit sucks ass, do I complain? Uh, no. I'm fixing it and I come to cash net when I need $100.00-$200.00 last minute and they're there for me! AND I pay it off quickly to avoid any fee's. Hence, being financially responsible.
If you can handle that, you can apply and have a great experience.
If not, stop crying and go fix your credit first.
That is all.

Helpful?

Cera

January 26th, 2018
Las Vegas, NV
DETAILS


Value for your money

Quality of product or service

Customer service

Company trustworthiness

My association with this company has been a lukewarm one. The most recent incident that has turned me off was a chat to a customer service rep. this past week about my inability to confirm an extension with a partial payment. I tried various browsers and I tried again at work because sometimes I can access the site better at work. I don't know why.
I kept getting an error when I clicked the "next button". The site would say "Failure to render page" . So when I got this error again at work, I opened up the customer service chat page. I have to watch the phones at work so chat was my only option. I explained the situation to the customer service representative and she told me that I had to make a partial payment and then extend the loan. I had extended the loan and then made a partial payment which did not bring the balance down at all.
She cancelled that and I went and made a partial payment and extended the loan as instructed. However after chat was done, I realized that the balance was still not the amount I had wanted so I did another partial payment until it got to $100 which was what I wanted.
Then, yesterday afternoon, I discovered an e-mail stating that partial payments are not permitted with an extension and they would be withdrawing the balance of $258 on top of the $100 I was expecting. It was too late to talk to anyone at the company because their customer service office was closed so I had to go to my bank and under the advice of the banking specialist, I had my account frozen.
Now I've had to send messages to the other legitimate pending bills explaining why they are not able to get their money and I have to go through the trouble of getting a new account because Cash Net USA's customer service representative advised me incorrectly.

Helpful?

Natasha

December 19th, 2017
Salt Lake City, UT
DETAILS


Value for your money

Quality of product or service

Customer service

Company trustworthiness

They are very fast and the employees are above average, but their rates are rediculously high.

Their interest is ridiculously high! This was not explained clearly in their offer. I have been paying on a loan with them for a while, and still owe 400 more than I borrowed! I will never use them again!

Helpful?

Jerry Martinez

September 1st, 2017

I got an email from this company offering me a loan, then asking me for information to validate who Iam. How can I verify this is not the fraudulent individual? And if it is who can I let know to bust this piece of s***.

Helpful?

Jeff Martin

July 24th, 2017

Taking advantage of people in desperate financial situations and slapping 389.9% interest on them is inhumane! No matter how desperate you are there are other solutions. Worst 12 months of payments in my life.

Helpful?

Jon doe

January 24th, 2017
Bay City, MI

I applied for a loan and was approved in the afternoon at 2:30 . However, I received an email at 2:30 am saying I was denied. Wtf? Changing an approval to denial 24 hours later.

Helpful?

Michael

August 25th, 2016

They gave a loan for 2000. Never would tell me interst rate charging me 400 dollars every two week in interst. Rip off

Helpful?

Butch E

August 16th, 2016
Newport News, VA

CashNetUSA debited an unauthorized amount of $80.00 from my checking account on July 18, 2016. I called CashNetUSA to update my pay day scheduled prior to this unauthorized debit. On July 19, 2016 my husband who is a "Disabled Veteran" and I also spoke with a "Supervisor" named "Trenton B." (He would not give us his last name), did not apologize for this but reluctantly refunded the $80.00 back to our "Joint Checking Account". "Trenton B." told me and my husband that going forward these unauthorized debits would not happen again. Also that I needed to call CashNetUSA to remind them not to debit any monies for the balance owed until my next scheduled pay period which was July 25, 2016 and August 11, 2016 with the final debit for the remaining balance on September 3, 2016 due to the "Labor Day" holiday which falls on September 5, 2016. On July 25, 2016, CashNetUSA debited $80.00.
I called CashNetUSA on July 30, 2016 and July 31, 2016 to remind them that my next scheduled pay day was August 11, 2016. I was told that they had my updated pay day and they would debit $80.00 on August 11, 2016 which they did. My balance was $102.08 after the debit. But my account showed that my next debit due date was August 15, 2016 instead of August 22, 2016. On August 15, 2016 CashNetUSA debited my account in the amount $90.00 which caused our checking account to be "Overdrawn" by the amount of ($92.41). I called CashNetUSA on August 15, 2016 to advise them of the "Unauthorized" debit of $90.00.
The "Customer Reps" told me they had no record of me sending them my updated pay scheduled. I ask to speak to a "Supervisor" and she also told me that there was no record of my updated pay period that I sent to them via email on Julu19, 2016. But I have a return email from "Trenton B." the first "Supervisor" that I spoke with on July 19, 2016 acknowledging he had received my updated pay dates. The "Supervisor" said that it was nothing they can do about the "Unauthorized" debit because per CashNetUSA it was scheduled for August 15, 2016 instead of August 22, 2016. My current is $12.08. But we have been caused great financial harm and our checking account could be closed because of this "Unauthorized" debit.
I want all "Consumers" in the United States that have seen the commercials on TV or the internet regarding the ease of borrowing money from CashNetUSA, DO NOT BORROW MONEY FROM THIS COMPANY! They use fraudulent business practices to us the "Consumers" that reside in United States. I believe because we are near the end of paying this deceptive, deceitful business called "CashNetUSA" they want to drag this out by using the above described unsavory business practices to keep in an endless web of "Emotional Distress" and "Financial Hardship". We have found the hard way. Do Not Use this company or any other "Pay Day Loan" company to borrow money from. This may happen to you.

Helpful?

Lisa Jones

July 19th, 2016
Lynchburg, VA

I took our a loan with Cashnetusa for 1000 dollars. Right off the company added 200, extra in fees. The first monthly payment was over 300.00 dollars, I called to inquire about monthly payments and I was given some lame excuse about the loan was a revolving credit, and interest was charged daily, when I asked what was the daily rate I never got an answer. I have already paid this company 1500.00 and still owe 700.00. I can't wait to rid myself of this shady company. Bad decision on my part. If you can avoid this company please do so.

Helpful?

Curt

March 19th, 2016
Los Angeles, CA

Didn't even take out a loan from them and they are taking money out of my account. Insane. Apparently I owe them eight hundred dollars.

Helpful?

We are focused on creating the ultimate consumer experience. We believe that when it comes to making decisions about products and services, simple is better. That's why we've taken the time to provide clear and easy-to-read rankings, facts, and breakdowns of each company.