Our Policies

Privacy PolicyWe respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Security PolicyYour payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. We do not store your credit card information.

Return PolicyEarlbeck Gases & Technologies offers a 30-day refund policy on all standard stocked items that are returned unused in their original packaging with the exception of cylinder gases. Refunds on cylinder gases are limited to defective cylinders or gases only after inspection and/or testing done by Earlbeck personnel. For special ordered items, restock and return freight charges may apply. Please call customer service at 410-687-8400 to obtain a RMA (Return Merchandise Authorization) within 30 days of purchase.

Shipping and Handling PolicyStandard deliveries for orders shipped via our truck within a 50 mile radius of our Baltimore location are subject to a $21.60 delivery charge and an additional $3.50 hazmat charge (when applicable). These charges may vary by customer depending on a predetermined purchase agreement with their account manager. Standard delivery days are determined by zip code. There is an emergency fee of $50.00 for any delivery requested on a non-standard day for your location. We also reserve the option to ship small orders via UPS at the standard UPS rate, and may be subject to a small handling charge.