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I had hotel call to confirm pickup due to problems on arrival. This time was OK but driver drove way too fast and dropped us off a bit too soon at American Terminal. The next drop off point was really American but were were in the same building anyway.

Guide was hard to understand and had mic clipped too low on blouse. I asked her to speak more into mic as everyone agreed that they could not hear much. She clipped it a bit higher but she was still hard to understand. Too many people on the tour. Venice is crowded and best to walk single file (of course no one did) but line of people on tour strung out too long. Also she walked a bit too fast. Again, biggest problem was hard to hear her and her accent was hard to understand too. I am sure that people who have english as a second language had an even harder time undestanding anything.

we were about 30 minutes late as airline lost one bag. I could not find the office, I phoned twice. Then I found the office and it was closed. ANother couple showed up and they had no driver yet either. Turns out we were going to the same hotel. FInally a guy showed upwho spoke very little english but his car was too small for al four of us. I tried to get himn to take just us but he would or could not??? About 2hours later a van came to take all four of us.

Good host and great tour. More local history and information than I figured we would get. Only issue was a guy in a wheel chair. Everyone encouraged him to go along but he wisely did not. Also, people had children along and it was OK. But, this is really not for kids. We would prefer an adults only tour of this type.