FAQs

Can I specify a delivery time?No. We can only guarantee that your flowers will be delivered between 7am and 7pm on the date of delivery. We cannot specify time of delivery.

How will I know that you have received my order? We will email you to confirm your order has been received and will supply you with your unique order reference number. You can check the progress of your order by logging in, or by phoning 0800 06 99 22 0.

Do you deliver at the weekend? Yes, only on Saturdays. Delivery costs £10 (rather than £5 Monday to Friday).

Can I order champagne or gift sets without ordering flowers? You cannot order champagne without ordering flowers but you can order up to two gifts, as well as vouchers, with any purchase of a bouquet for the same delivery charge (as long as they are all going to the same address.

How do I cancel flowers? Cancellations must be made at least 48 hours before delivery for a full refund, by phoning Jane Packer Delivered on 0800 06 99 22 0.

What are the delivery charges? Courier delivery of bouquets, with or without gifts, costs £5 Monday to Friday, £10 Saturday; Deliveries to the following destinations may take 48 hours: Aberdeen, Dundee, Falkirk, Western Isles, Inverness, Isles of Skye, Arran, Cumbrae, Kirkwall, Orkney, Paisley, Isles of Jura, Colonsay, Coll, Eigg, Rhum and Canna, Perth, Holy Island, Isles of Scilly, Shetland Isles, Isle of Man and Northern Ireland.

There are no deliveries to the Channel Islands or the Republic of Ireland. All postal deliveries may take 48 hours.

How does temperature affect flowers? Heat causes flowers to respire at a higher rate and so fade; the cooler the room or location they’re in, the longer they will last. However, cold or draughty conditions may cause petals to dry out too. A moderate, sheltered position is best.

Why do you say that flowers should not be placed near fruit? As fruit ripens it gives off a gas called ethylene. Flowers do not react well to this gas and will die very quickly when exposed to it.

Why cut stems at a 45° angle? Between the flower shop and your house, stems will dry out. By re-cutting them at an angle, you are removing dry fibre and ensuring a wide surface to take up fresh water. Putting stems into water while cutting them helps them to absorb even more water, and so stay fresh for longer.

What’s the point of flower food? It contains three additives which nourish flowers and deter bacteria:

sugars to feed the blooms and encourage buds.

biocides to kill the fungi, yeasts and bacteria.

acidifiers to encourage water to rise up flowers’ stems.

Do lemonade, coins, bleach or aspirins make flowers last longer? No. If anything, they might encourage the growth of bacteria.