Reviews

Fairfield Inn & Suites by Marriott Chesapeake is rated
4.5 out of
5 by
382.

Rated 3 out of
5 by
StepItUpFairfield from
Customer Service Goes A Long WayCustomer service is everything. I am an Elite Gold Member and the front desk person did not acknowledge it or provide the perks with the membership. The front desk person seemed disinterested at times. The breakfast could use some improvement. The eggs are similar to the powdered eggs that prisoners are served. Real shelled aren't expensive and should be considered.

Date published: 2019-09-09

Rated 1 out of
5 by
F from
Don’t recommendMy experience was bad. I am a platinum member and I have stayed at other Fairfield Inns before and my experience was always good. I booked a two nights stay at the Fairfield Inn & Suites Chesapeake and my expectations was at minimum of a clean room and friendly staff. But here is what I experienced:
- Our room had empty water bottles from a previous stay. They were on the floor next to the night stand.
- Our room didn’t get cleaned. We came back at 4:00 pm to find the room not being touched with all the towels on the bathroom floor, no shampoo or bath tissues. When we called the front desk, we were told the cleaning crew left for the day and they cannot do anything about it, but they can send us towels. That’s it, no apology or attempt to do anything.
On the checkout day, a member of the cleaning crew knocked on our door at 8:40 am. She did that multiple times to tell us she wanted “to make sure if someone was still there”??? Don’t they have a system that tell them if the room was checked out or not?
- Front desk: The front desk was empty most of the time. If you find someone you might get “can I help you?” With an attitude of “do not even dare to bother me with anything or any question”. At checkout we were not even asked how was our stay?
- Breakfast: We only went once. The breakfast room was so small and crowded. We went at 8:30 am on a Sunday and there was no fruits, no yogurt, no non fat milk, runny eggs, not fully cooked oatmeal, the bread was not fresh and regular coffee was empty.

Date published: 2019-09-04

Rated 5 out of
5 by
Vince from
Quite stayGood place to rest and relax for a trip stop
Close to highway

Date published: 2019-08-28

Rated 5 out of
5 by
Rhazma from
Nice place to stayI was pressed for time and requested early check-in. They were sold out the night before but quickly made it happen so that I could change and get to my event on time. Very pleasant and accommodating staff!

Date published: 2019-08-24

Rated 5 out of
5 by
Business from
BusinessMy stay at this Fairfield is always very nice, The staff are always nice and friendly.

Date published: 2019-08-18

Rated 4 out of
5 by
TomC from
Nice hotel. Poor breakfast.On one morning housekeeping didn't bother to make the beds. On the last morning of our stay, the breakfast buffet was empty of most hot food for almost 30 minutes. When the stall finally brought out hot food, one of the staff started taking it away because "breakfast closes at 10 o'clock." They were too busy listening to music on their headphones to talk to each other to get any work done or recognize that they were working against each other.

Date published: 2019-08-16

Rated 5 out of
5 by
happy from
30 years of MariottMember for 30 years still enjoying the location to where I need to be

Date published: 2019-08-07

Rated 1 out of
5 by
Denis from
Terrible Property Stay away!This property does not meet the Marriott standard.