SurveyMonkey and GDPR

Learn more about our GDPR-compliant features

On May 25, 2018, the General Data Protection Regulation (GDPR) replaced the Data Protection Directive that had been law across the European Union for the past 20 years. GDPR impacts any business that operates or collects data in or from Europe.

GDPR compliance

At SurveyMonkey, we aren’t just complying with GDPR, we’re committed to protecting the privacy of individuals, including our customers. And just as our focus on privacy didn’t start on May 25, it doesn’t end there either. Privacy and transparency are lifelong commitments for SurveyMonkey.

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SurveyMonkey’s commitment

We see GDPR as affording us yet another opportunity to continue our tradition of protecting and giving you more control over both your organizational and personal data. We have outlined some specific aspects of our approach to GDPR in our white paper.

Are you GDPR compliant? Take the quiz!

Legal terms

Our legal center is more than a legal document. It puts all of our legal and privacy policies in a single place. Our new Privacy Basics﻿ page gives you a snapshot of how we handle personal information and data, while the page design makes it easy for you to find the exact areas of our policies that concern you. We also offer various options on data processing terms for customers, depending on the plan or package you have selected. If you’ve purchased your plan via our website, you can access our data processing addendum here.

Data control and retention

We empower all of our customers to control their data through their account. As long as your account is active, you have full control over the specific types of data, and length of time you hold such data. For example, you can delete or export a single individual survey response from your account if required to do so. We honour all deletions from an account, and all account data which has been expunged by you is permanently deleted from our back-ups within 90 days. Get more details from our Help Center or read our white paper.

Email opt-in changes

We’re making it easier for you to opt out of the emails from SurveyMonkey that you don’t want to see, or keep only the ones you do. No matter what area of our business you’re getting messages from, we’ve made it easy for you to choose which ones you see—or choose to see none at all.

International data centre

We’re aware that many of our customers with EU users and EU affiliates would prefer that their data be hosted in the EU. To address this, we are actively engaged in building a data centre in the EU. Updates on when this data storage option will be available for customers will be provided through our website.

For more in-depth details, please download our white paper. And if you have additional questions, please email us. All of our customer support representatives have received specialized training to make sure they can help you with whatever issue might arise.

For you

Get a platform that can grow and change along with your survey needs over time. Browse our plans to learn more about specific features.