Confluence - User shows up upon search, but not for adding permissions

I have added some new users to confluence - all with the same group associations and settings. Of the five that I added, three of them work as expected. However, there are two of them that DO show up when I do a user search, but when trying to add them as individuals to the space permissions, I get "No Matches Found".

It sounds similar to the issue about users not being added to the people directory. But since they DO show up when doing a simple user search, I'm not sure what else needs to happen.

3 answers

1 accepted

To verify against Julia's question above - a background reindex did NOT solve the problem. But a full reindex rebuild (the option where you lock users out of using the system for the duration of the reindex) DID solve the issue for me.