Our Services

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Surveillance

Command Investigations has blended the most sophisticated investigative technology platforms with the finest surveillance investigators to produce the most comprehensive investigative results within the insurance defense industry.

Claims Buzz™

Claim Buzz™ is a proprietary investigative platform that searches and examines the Internet for relevant information pertaining to your subject’s social media activities. Our investigators identify, sort and organize data points that may be impactful to your investigations.

Claims Buzz Monitoring™

Claims Buzz Monitoring™ provides you with continuous, 24/7 monitoring of a claimant’s individual social media updates and posts. For the first time, you are empowered to make proactive decisions based upon real-time social media data. Claims Buzz Monitoring™ truly takes Claims Buzz™ social media investigations up a notch.

Social Media Preservation

Do you know how your digital evidence is collected and what standards are followed in the process? An individual's footprint is perishable and can be removed or altered anytime. Don't miss the opportunity to capture and preserve the information.

Recorded Statements EUOs

You only get one chance to gather information. Make sure you know who’s talking to your claimants. With decades of experience, our team of field investigators is skilled at handling even the most complex claims.

CEU Training

We offer several state-accredited and approved CEU training courses through in-office presentations or via an online hosted environment. Each course incorporates a highly interactive atmosphere with group involvement and spontaneous interaction, and our small course sizes allow you to interact and ask questions.

June 13, 2017. On Tuesday, June 8th, a large group of Command’s investigators from across the state of Florida gathered for an off-site career development summit in Lake Mary, Florida.

As part of our commitment to training and career advancement, a wide variety of topics were covered during the meeting, including an array of advanced investigative techniques and topics. Additional agenda points included the discussion of the necessary components of a successful fraud submission and the foundational necessity of coupling the best customer service with the industries finest investigative results.

We know that to succeed in the investigative industry you must think outside the box and realize that each investigation is unique. A key difference between just getting video and investigating is that a comprehensive, detailed investigation involves actively utilizing available and strategic resources to gain additional insights on your subject. This ultimately places you a step ahead of your competition.

The summit then covered advanced investigative techniques and strategies for developing information while simultaneously maintaining the integrity of every case. Solid communication between management, investigators and clients is critical to every successful investigation.

Following a successful investigation, the process of a fraud analysis and assessment was outlined. The importance of a well-detailed and complete fraud submission cannot be iterated enough, as a well-presented fraud referral can lead to tens of thousands of dollars in claim savings. Exceptional and impactful video goes a long way in accomplishing this task.

During the afternoon session, we welcomed a guest speaker from Crum & Forster Insurance with expertise in both the investigative and fraud arenas. The presentation emphasized the importance of taking the extra step in every investigation and attention to detail. In addition, the role of excellent customer service to include transparency, consistency, and honesty when working with clients was highlighted.

The summit ended following a full day of presentations and speakers. Attendees departed the summit understanding the critical role their day-to-day job jobs play in the overall success of Command. Our actions today contribute to the outcomes of our tomorrow.