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Secure payment

Payment Security

www.chouchouchic.com is running under secure website. It has SSL certificate issued, and all connection data are encrypted using secure HTTP.

Payments using PAYPAL or Alipay will be separately protected under their payment website.

Payment

The Prices on the Chouchou Chic website are in US Dollars.

Payment currency:

-- Online payment currency is US Dollars.

-- If any local payment in cash in Chinese Yuan, the exchange rate of the first day of current month will be used to convert US Dollars to Chinese Yuan.

Method of payment:

www.chouchouchic.com accepts following methods of payment:

China: Alipay or PAYPAL for online payment

Overseas: PAYPAL only for online payment

Sales-Refund

“SATISFIED OR YOUR MONEY BACK”

The customer is entitled to return ordered goods for refund or exchange within 10 days of receiving the parcel providing all goods are returned in original conditions with tags and seals intact. Otherwise the entitlement is deemed void.

Any payments made by the customer in respect of the order would be refunded in full by Chouchou Chic within 10 days of receiving the returned parcel.

Refund is either to Paypal account or in the form of a coupon for using with a subsequent order according to customer's instructions at the moment of cancellation.

All returning costs including shipping shall be born by the customer with the exception that in case goods received does not match the original order, CHOUCHOU CHIC will bear all returning cost.

Products may also be exchanged within 10 days of purchase in any CHOUCHOU CHIC store regardless of reason on the condition that proof of purchase (invoice) is provided.

No monetary refunds would be made in stores.

HOW TO RETURN

When making a return, the customer should fill in the RETURN portion on the delivery form. The form shall be put together with the products in the returning parcel. Product code, number and the preferred method of refund (coupon or cash refund to Paypal account) should be specified.