FAQS

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Backup vs Redundancy vs Archiving

The technology overlap between backup, redundancy and archiving can often lead to confusion, but each has a different role to play in streamlining and safeguarding data. Backups essentially create a second copy of data at specific points in time, ideally keeping multiple historic copies. Redundancy establishes a straight copy of an entire system, ready to take over if the original system fails. Backup offers a certain level of redundancy, and redundancy a basic level of backup, but neither are stand-alone solutions.

Archiving makes a primary copy of selected data with the aim of retaining data in the long-term. Not all of the data contained in a backup will ultimately end up in an archive so archiving is rarely an adequate backup solution in itself but as a complementary approach, it can considerably optimize the data storage process.

Most backup strategies rely on a combination of backup, redundancy and archiving. An important factor to bear in mind when planning a backup schedule is prioritization of data. Not all data is created equal and a tiered backup strategy that restores the most critical applications first will get you back in business faster and cut data storage costs.

Backup Types

Full

A full backup copies every file in a system. Restore times are fast but backups are time-consuming and space-intensive so scheduling and data prioritization are important considerations.

Differential / Incremental

Differential and incremental backups fill in the gaps between full backups, storing any changes to data. They require a fraction of the server CPU cycles, bandwidth and storage space. The risk of data loss is obviously greater than full backups and restore times are slower but Infrascale can use special snapshot technology such as Block Level de-duping to rebuild images more rapidly.

Synthetic

A synthetic backup consolidates a full backup and subsequent incremental backups into a single file. Recovery is fast, using less server cycles and bandwidth.

Continuous Data Protection

In contrast to scheduled backup, continuous data protection (CDP) continuously tracks data modifications. CDP saves all changes and data can be recovered rapidly from any point in the past. Bandwidth burden is considerable but using compression techniques and block-level incremental backup, CDP devices can significantly reduce this load.

Mirroring

Mirroring is a redundancy solution that literally mirrors your systems by making a straight copy of data to two or more drives simultaneously. Thereafter only new and modified files are copied. Unlike a full backup, data is not usually compressed so recovery is faster.

What is the hourly rate of your remote support

Remote Service calls are billable and charged at the current rate of $100.00/hr corporate with a 1 hour minimum

Can you block Facebook on my employees computers?

Many companies are drafting policies to block or limit access to social networking sites just as other businesses and professionals are finding creative ways to use these new sites to promote legitimate business activity. A website such as Facebook, that seems benign on the surface, has the potential to tempt your best employees to abuse network access in ways that can be unproductive or even harmful to your organization. The technical expertise offered by Pesanka Consulting, LLC will play a role as you develop network use policies that are most appropriate for your organization. We can also monitor internet network activity.

If I remove an email from Outlook on my computer, will it be removed from my mobile device?

If we synchronize your Windows Mobile Device with your computer, any changes made to your email or calendar will be made on your Windows Mobile Device as well.

Can I sychronize my Blackberry with my computer?

Blackberry devices can be synched with your computer through Hosted Exchange Service. We can configure your Blackberry RIM device to synchronize seamlessly with MS Office and Windows Mobile devices.

Can your services stop spam?

Ninety percent of all internet traffic is spam. Processing this much worthless data not only wastes your valuable network resources, it saps the productivity of your staff. Pesanka Consulting LLC can reduce spam by using Mxlogics in combination with a SonicWall router to maximize the effectiveness of blocking not only spam but virus and malware before they get into your network. Mxlogics provides unique protection against spam and other e-mail threats; they also offer an Archiving and Encryption service for your Exchange server. The SonicWall router With GCSS (Global Content Security Services) protects you from other malware and unwanted network traffic like phishing attacks, by gathering information from an expansive network and sources called the SonicWall Global Response Intelligent Defense (GRID) Network.” Implementing Mxlogics and SonicWall devices has helped many of my clients return their focus to what is important to their business day.

How can I keep computer viruses off my network?

A virus can strike your network when you least expect it. The data that it destroys or corrupts can wreak havoc on your organization and can have a major financial impact on your bottom line. Your best defense is to keep your antivirus software, Operating System and Java software updated regularly. Microsoft releases updates and patches on the 2nd Tuesday of each month. Antivirus and other software should be checked weekly for updates. The likelihood of a virus strike can be diminished if the individuals in your organization are trained not to download files from unsecured websites, or open unknown attachments to emails. Finally, it is important to regularly evaluate the integrity of your firewall and the policies.

Why should I use a Managed Service Provider?

An MSP offers peace of mind. Our service operates seamlessly in the background to monitor, manage and maintain your network, hardware, software, and security. This allows you focus on your business. We keep the network up and running, keep down-times to a minimum and make sure your security is up to date. We will also backup your data and we can advise you on best practices to proactively manage your company’s internet usage. Proactive management is the key to your success.

How can I contact you?

Are You A Socially Responsible Company?

Yes! Since December of 2012 we are 99% Solar powered at our office. We also recycle all old computers and batteries at our local recycling center. We make every effort to recycle everything that can be recycled to reduce waste in our local landfills.

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What our Clients Say!

Tim Pesanka has been assisting me with computer support issues since I started using Amazing Charts in 2005. I have been impressed with the depth of his knowledge regarding hardware and software issues. He has experience and expertise with the Amazing Charts. He has assisted me with conversions and upgrades. He is reliable and readily available for urgent issues.

I would highly recommend him to any of my colleagues.

Sincerely,
David Nakamura, M.D.

Dr. David Nakamura – Hilo Family Medicine

There is no replacement for superior technical support. Tim has maintained our server, 12+ computers and related programs for over four years, and the only complaint I have is that I still type like a four year old. Tim has gone above and beyond, helping us set up an automated reminder call system, computerized faxes in conjunction without telephone service provider and maintained a close relationship with our EHR technical support. He “test drives” updates in our EHR to trouble shoot before any problems and, sadly for his wife, has even been able to help us significantly after his duty hours should have ended for the day.

I consider Tim an integral part of my medical team and I recommend Tim Pesanka for any computer related needs without reservation.