I changed from iOS to Android and my purchases are gone. Can I get them back?

We understand that you purchased themes and/or extension slots and now, after changing platform, they need to be purchased again.

We understand your frustration and would feel the same as you. Therefore we want to explain how refunds work.

In order to make the themes free for you again, we would have to issue codes from Google Play. Google Play has a very restrictive way to issue promo codes which adds a technical blocker we did not foresee. This said, we’re working on a technical way to activate free themes remotely, but it will take several weeks. Please also understand that our team is still very small. Therefore, as of today we cannot offer any ETA.

Please stay with us and know that we’re working hard to develop an even better keyboard that you have experienced until today.