Re: ScentMatchers claims to match any scent for $60

Do not buy from this company. I bought a knock off of organza indecence lotion and perfume only to return it for a full refund because it smelled like water. I returned it to the return address on the label...no receipt or shipping label ever mailed along with my purchase, i decided not to track...thinking this was an honest company ....it was not...they say they never received it. They are lying. I am a recent widow with 2 small boys and do not lie and do not have $76.97 to waste......i have learned a valuable lesson. Please be warned this company does not even have someone to answer their phones. They should be ashamed of themselves stealing my money like that. Their cs and their products are a waste.

Re: ScentMatchers claims to match any scent for $60

Re: ScentMatchers claims to match any scent for $60

I recently used scentmatchers and received a fragrance that was not like the original at all. I wish i would have checked here first. I went back to there website and this was listed as the address:
Contact Us:
Phone: 800-859-9878

Beverly Hills, California 90210
but the fragrance was mailed from michigan
also, the return policy states:
Return Policy:
We are so confident we can match your fragrance based on our successful history that we offer the following money back guarantee:

If you are unhappy with anything simply ship us back the bottle within 30 days and we'll give you your money back, no questions asked. The 30 days does not start until you receive the product at your location.

Is this the same scentmatchers that is scaming people? because they are definitely still in business. P.S. they dont answer there phone. I have only had communications through email.

Re: ScentMatchers claims to match any scent for $60

I recently found out that my long-time perfume, Pink Fatale by Voluspa is no longer available. I've been unable to find it anywhere on the internet or in stores, and so I emailed ScentMatchers. I was about to send them my order, but thought I'd try to find other reviews online because their website seemed too sparse and the testimonials were far from convincing. I'm glad I looked here. So while I'm thankful I've avoided being scammed, I'm still stuck without my favorite fragrance. Any suggestions for a good replacement? Thanks so much, basenotes members!

Re: ScentMatchers claims to match any scent for $60

Originally Posted by jojo25

I recently found out that my long-time perfume, Pink Fatale by Voluspa is no longer available. I've been unable to find it anywhere on the internet or in stores, and so I emailed ScentMatchers. I was about to send them my order, but thought I'd try to find other reviews online because their website seemed too sparse and the testimonials were far from convincing. I'm glad I looked here. So while I'm thankful I've avoided being scammed, I'm still stuck without my favorite fragrance. Any suggestions for a good replacement? Thanks so much, basenotes members!

Stick that question in the female frags threads and someone will know what it smells like, and be able to suggest a good alternative. I typed the notes into the advanced frag search but it didn't sound as if the two suggested were anything like yours.

If you want a soft fresh girly perfume, I would suggest Guerlain Insolence would be a very good start, if a little pricey or Marc Jacobs Daisy, Dolce and Gabbana Light Blue, Clinique Happy... just a few to start with.

Re: ScentMatchers claims to match any scent for $60

Well ... I did it! I made the mistake of ordering from ScentMatchers ... and I am anything but pleased. First of all the website states it takes 2-3 weeks. I just received my product and it's been over 4 weeks. I contacted the company about two weeks ago (via email) inquiring on the status of my order, and the lady was super rude. The writing on the bottle rubs off like crayon ... and the fragrance smells nothing like what I ordered (Gloria by Cacharel). I'm going to return it tomorrow ... they better give me my money back! DO NOT USE SCENTMATCHERS! IT'S A SCAM!

OH, if anyone knows where I can get Gloria by Cacharel, please let me know.
Thanks.

Re: ScentMatchers claims to match any scent for $60

Originally Posted by soccermom

Well ... I did it! I made the mistake of ordering from ScentMatchers ... and I am anything but pleased. First of all the website states it takes 2-3 weeks. I just received my product and it's been over 4 weeks. I contacted the company about two weeks ago (via email) inquiring on the status of my order, and the lady was super rude. The writing on the bottle rubs off like crayon ... and the fragrance smells nothing like what I ordered (Gloria by Cacharel). I'm going to return it tomorrow ... they better give me my money back! DO NOT USE SCENTMATCHERS! IT'S A SCAM!

OH, if anyone knows where I can get Gloria by Cacharel, please let me know.
Thanks.

Soccermom - do you know how to upload pictures on this site? If you really want to help shut these scammers down, just do the following:

Take digital pictures of the terrible ScentMatchers bottle, and anything that helps make your case, like the nasty email.

Upload them to photobucket.com (it's free).

Copy the "IMG" code for each picture on Photobucket.

Paste them into a post on here.

Don't send it back without keeping photographic proof of the crap they pulled on you!

Re: ScentMatchers claims to match any scent for $60

I'm not shocked by this discussion, just really thankful I found it before I ordered.

However, I have been freely spraying my last bottle of MAC MV3 perfume as I thought this company was legit.

I've looked on eBay, called MAC, and now find out this Scent Matchers is a scam -what's a girl to do? I've bought many new bottles of perfume - people trying to help me out (oh, go get Shalimar - it's an exact match! Oh, go get Bulgari Black it's an exact match). Most other perfumes aren;t even close. I even sprung for Musc Ravaguer only to be told by my friends - "that's more of an evening perfume" - whatever that means.

Now what do I do? (PS I live in Canada)

- - - Updated - - -

Last edited by sampkuzio; 17th January 2013 at 06:39 PM.
Reason: thought I posted in wrong place

Re: ScentMatchers claims to match any scent for $60

There are many knock-off formulas in Fragrance houses. Already, people have spent time duping what is on the market, for cheapening them, duping, knocking them off. I can call several houses and request dupes of almost anything on the market presently.

This is most likely what they are working from, and then try to with a few whiffs, modify something to be closer to what your request is, if at all. 60 bucks won't buy anything really...

Re: ScentMatchers claims to match any scent for $60

I am sad I didnt see this, I am the latest victim. I asked for them to duplicate Maison Francis Kurtdjian's Acqua Unviversalis Forte (its $279.99) and to duplicate it was $60.00. I got to name the bottle (nice touch) and it was fast shipping. However... It smells like incense with some floral notes. I am so disappointed. So so so disappointed. It is oily and nothing like a match AT ALL. Do not waste your time.

Re: ScentMatchers claims to match any scent for $60

I just got taken on a bottle of "L'eau de Monteil" and I am so frustrated. Especially since I searched scentmatchers reviews and this thread didn't show up at all for me. I was not well versed on how much it takes to make a perfume so I really didn't think anything of paying $59.99 for a replica, especially if it worked out. My replica arrived yesterday and smells NOTHING like L'eau de Monteil. Has anyone actually received a refund from these people? This was the reply that I got when I emailed them how dis satisfied I was:

"I do apologize you were unhappy with your order. Sometimes we simply don't hit the exact same notes as certain people are looking for, and other times we just flat out don't hit the target. In some rare cases we start with a bad sample to begin with (some samples don't age well). Either way, we don't want you to feel like you didn't get your money's worth, so we have a very unique refund policy:

You can keep the product, and we'll refund you whatever you think is right. If you want a full refund including our shipping costs, we will do that! If you like the fragrance enough to still wear it or give it as a gift, perhaps you want a $30 refund. We can do that too. If it matters to you, we have about $30 into making and delivering your product. We cannot reuse the product if you return it, so please just let us know the amount we should refund to your account. We'll also donate 25% of what you decide we should keep to the United Way, that way everybody wins.

We are very sorry the product did not completely live up to your expectations."

I am requesting a full refund of course. I will probably throw the bottle in the trash because it gave me a migraine.

Re: ScentMatchers claims to match any scent for $60

Originally Posted by cc1987

This is true, no substitute really :/

Agreed!!!

I will say they did refund my money. It was no issue at all. I mean other than the fact that my perfume smelled like incense. I had them replicate a $275 bottle of Aqua Universalis Forte and they were kinda mean to me. She said something along the lines of ...I was going by memory and she thought they were identical. WELL, I had a sample in my cabinet. So when I got my refund back, I sent her both of them (the sample that I had and her pathetic attempt to replicate it) I never got a reply... of course.

Re: ScentMatchers claims to match any scent for $60

If a company claims they can match ANY PERFUME for $60 and you believe it . . . Hmmmm. Some scams are like sneaky guys in trench coats in the shadows. Others are clowns with neon face paint and noisemakers - you can't miss them. This scam is of the latter character.

Re: ScentMatchers claims to match any scent for $60

Originally Posted by Laurdess

Agreed!!!

I will say they did refund my money. It was no issue at all. I mean other than the fact that my perfume smelled like incense. I had them replicate a $275 bottle of Aqua Universalis Forte and they were kinda mean to me. She said something along the lines of ...I was going by memory and she thought they were identical. WELL, I had a sample in my cabinet. So when I got my refund back, I sent her both of them (the sample that I had and her pathetic attempt to replicate it) I never got a reply... of course.

That's funny because I offered to send them a sample of each too! They refused the offer of course.

Re: ScentMatchers claims to match any scent for $60

Originally Posted by HankHarvey

If a company claims they can match ANY PERFUME for $60 and you believe it . . . Hmmmm. Some scams are like sneaky guys in trench coats in the shadows. Others are clowns with neon face paint and noisemakers - you can't miss them. This scam is of the latter character.

I'm so glad for you that you are smart enough not to fall for it. I however was desperate for something that smelled remotely like my scent and I thought it was worth trying. Sorry some of us aren't as intelligent as you. Btw, l normally kick clowns in the nuts.

Re: ScentMatchers claims to match any scent for $60

If anyone is interested they are listing Gaylord MI as their home mailing address now. They sent me an email offering full refund in 3-5 business days. If it doesn't show up I can deny the charge with my credit card and contact the BBB. I saved the email.
Thanks everyone who took the time to reply!

Re: ScentMatchers claims to match any scent for $60

I have tried making many a commercial scent for learning practice only. No way would $60 cover the work, let alone all the ingredients. A GC analysis is between £100 and £400 to get done and the time spent if they even had their own. Plus the allowed ingredients are not the same anymore.

Re: ScentMatchers claims to match any scent for $60

@nicolasuntine

I did find this in a review on FG. Have you tried others that are similar? Try posting the question and try some new ones that get recommended.
This a really pretty beachy type of scent to me..It's not too heavy or too light.If your having trouble finding this scent,you could try Mary-Kate and Ashley coast to coast L.A, not in date base...But this smells so similar,It's the sister scent of this fragrance.

Re: ScentMatchers claims to match any scent for $60

Thank you so much mumsy! Although it pains me to put money in the twin trolls pocket, I will try anything! I did ask in the womens fragrance forum and no one has responded. Found Mary kate and ashley coast to coast la on a perfume site for $11. Worth a try!

Re: ScentMatchers claims to match any scent for $60

I received my money back today. I will say that the customer service rep I dealt with was very sweet during the whole process. They must be treated so badly by upset customers. The company really does suck but at least I gave it a try! Now I just need to start a campaign for the re release of L'eau de Monteil!

Re: ScentMatchers claims to match any scent for $60

I have found this with most offers of "your money back if not completely satisfied"- always the come on to take away your hesitation. They have your money and they're keeping it. Usually they want MORE in the form of re-stocking or handling fees. Stay far away from these shady characters with no proper business address or phone. Or better yet, try calling the 800 trouble number BEFORE you need help and see if they answer.

Re: ScentMatchers claims to match any scent for $60

Originally Posted by kumquat

I have found this with most offers of "your money back if not completely satisfied"- always the come on to take away your hesitation. They have your money and they're keeping it. Usually they want MORE in the form of re-stocking or handling fees. Stay far away from these shady characters with no proper business address or phone. Or better yet, try calling the 800 trouble number BEFORE you need help and see if they answer.

I received every bit of my money back. They even offered to pay me for the shipping that I was not charged for. Plus I keep the perfume which makes me sick so I will give it away. The important thing is to be nice to the CSR rather than berate them like most people do. It's not their fault that they work for a really bad company. Maybe it's the only work available in that part of Michigan.

Re: ScentMatchers claims to match any scent for $60

Originally Posted by NicolaSuntine

I received every bit of my money back. They even offered to pay me for the shipping that I was not charged for. Plus I keep the perfume which makes me sick so I will give it away. The important thing is to be nice to the CSR rather than berate them like most people do. It's not their fault that they work for a really bad company. Maybe it's the only work available in that part of Michigan.

Good for you, you are one in a million. I recently considered buying a popular garden gimmick sold mostly on tv. I decided to check the Internet first to see what the consensus was- whether it worked or not.. Luckily I did because every review I read was written by a consumer that was mad as hell and not prepared to take any more. I decided to buy a traditional hose instead. I don't need the drama.

Re: ScentMatchers claims to match any scent for $60

I've been reading and admiring this forum for many years, but decided today to join.
After handling discontinued and vintage fragrance items for many years, I've learned quite a lot.
I do believe everyone should " stop and smell the roses" in life.
And because I enjoy it so much, I've labeled myself a fragrance freak.
That may sound a bit weird to others, but knowing my passion for lovely aromas, it gives me a giggle every time I say it.

This scentmatchers outfit has been buying plenty of advertising space where I sell my fragrance items.
Unfortunately they have also chosen to use many of my personal pictures of products in their ads.
I have researched them online, and the fraud is too obvious.
There appears no way to put an end to their folly, and guess a self-implosion may just take more time?