I call the rewards line early this morning, after 20 minutes on hold I explained my question which resulted in being transferred to a different customer service branch - the Ambasador Line... my call was immediately answered and I had a chat with a very friendly and cheerful Ambassador phone rep.

She told me the ambasador department is in possession of "the list of eligible members" but that it may be as much as 1 to 2 weeks before they have reached out to all of the people who qualify for the program.

So that's what I was told this morning, not excited about the possible long wait but glad to hear the gears are turning.

I must say that speaking with the woman I did today it was very obvious to me she is on a whole different (higher) level of customer service than even the old platinum phone line reps were. That part sits very well with me.

I also called Rewards this morning and had a different experience - other than the long wait (ha) - I know they are busy after the merge.

I am a lifetime Platinum Premier Elite with the new Ambassador service and after the long wait I was told they had not yet identified our Ambassadors, there was no ECD when we would be notified, but it would be.... by 2019. Really????

After all the hype we received during the merge, I expected to wait a few weeks.... a month maybe.... but the answer I received was disappointing.

Congratulations! Welcome to Platinum Premier Elite with ambassador status. We’ve been working hard to match you with your Ambassador. We have had a few delays and are sorry that it is taking longer than expected. We appreciate your patience and can assure you that you’ll be hearing from your personal Ambassador within the next week.Your Ambassador will be your personal point of contact for anything you need, any time you travel. From special in-room requests to local area recommendations and beyond, your Ambassador has you covered.