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For the love of dialogue - The main topics 2017

An overview of customer needs in the future: What customers expect in the future

Building trust: When digital interfaces are becoming increasingly popular

Artificial intelligence: When routine processes become automated

Communication in real time: When call centres become omni-channel centres

Customer touchpoints: How to reach customers with a purposeful approach

Customer journey: Taking care of customers on a one-to-one basis

Key notes from:

Jens Bussmann

Cloud Platform Lead, DACH & CEEGoogle Germany GmbHMunich

Christine Schröder

Director IT Global Service and PartsDaimler AGStuttgart

A variety of topics & highlights at CCW

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