NewVoiceMedia: for service teams

Understand each customer inside and out

Your customers expect outstanding service, and you expect to give it to them – but that’s just the basics. NewVoiceMedia lets your people deliver a personalized, emotive experience every time.

Make personal calls work hard

Make every conversation a personal service. Dynamic call routing, intelligent IVR and omni-channel capabilities mean customers reach the right place right away. Deep Salesforce® integration means complete engagement histories, from every channel. Solve problems first time, smooth tricky conversations and add insight to everyday queries, creating customer experiences that set you apart.

Make clear connections

Customers feel better served when they feel truly heard. With omni-channel capability and unparalleled communication infrastructure, crystal-clear voice calls let you handle crucial moments effortlessly. Make every customer feel like a VIP, across every channel.

Help everyone get it right, every time

NVM’s integrated tools help make best practice your only practice, always. Conversation Analyzer automatically transcribes and analyzes recordings to see how your people are handling hot calls. Activity tracking and management tools help you identify, emulate and spread successful approaches. And gamification module can get everyone pushing themselves to hit best practice on every call.