Job responsibilities:• Notify customers of result of their application and in the case of approval, direct the customer to a CLX POS for signing.

• Responsible to handle inbound calls from dedicated CLX number or CLX calls transferred from general help-line.

• Proactively follow up with customers where necessary to persuade them to apply, collect all application details and to sign the contract at POS (the same Specialist will be guiding the same customer through the whole process)

.• Assist customers present at POS for contract signing where the SA is not available. Call the respective DSM to send another SA to the POS.

• Update all information in Genesis and Homer as per the conversation with customer.• Share sales techniques and knowledge with the TL and fellow specialist to drive overall performance of the team

Desired Profile:

• Ability to confidently engage the client in a conversation, not just to follow a script.

Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.

Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.

New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases