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Category: Inmate Communication

Now, is a great time for Securus Technology customers to leave their comments about their technology and services on their website. In the beginning, Securus got their start as a inmate regulation provider; responsible for surveillance and monitoring. Their CEO, Rick Smith uses this technology as a part of their crime prevention program. However, their customers have also used their feedback forum to leave their reviews of their service. More importantly, Securus was impressed with the comments about their technology. They have said, Securus is utilizing features that really have saved them time and money.

Popular Customer Technologies

Packaging Services

Packaging services is a new feature with all the top brands delivered to an inmate. Their packaging services professionals get the right package to the correct facility. You or an inmate can order features from their website or 800 number.

Their customers are impressed with being able to visit their love ones over the internet. You pay a small fee, schedule a visit, and visit when you like. You will get complete control of your visit and conveniently visit from wherever you like.

Utilizing the latest and most up-to-date technologies to provide inmates and their families with the most sophisticated and easy-to-use methods of staying in touch with each other. I cannot imagine how isolated and alone an inmate must feel without any connection to the outside world, and Securus has helped to bridge the gap for families who have loved ones who are incarcerated.

There are several different types of service available which include:

Acvance Connect – A prepaid calling service which puts families in control of spending for the account

Traditional Collect Account – The calls are made collect by the inmate and the recipient pays for the call, as long as they accept the charges

Inmate Debit – The inmate pays for the call out of his or her personal account

Durect Billing – A direct bill is sent to a responsible party, which is usually the family of the inmate

One feature that I find exceptional is the video conferencing service. This service links up the family and the inmate over a video conferencing process. This saves the family the time of traveling to the facility, waiting in line for available space to spend with their loved one, and it is just like being there in person.

Another feature that is very impressive is the voice tracking mechanism that is able to identify who is speaking. This helps to thwart any possibility of using the phone service for any nefarious and criminal activity. This helps to eliminate the influx of drugs, alcohol, sex and other criminal possibilities within the prison system.

One of the biggest names in the correctional industry is that of Securus Technologies. The company has contributed tremendously to the development of correctional sphere and continues to make rapid advances in the field to ensure that the inmates have the tools to communicate and the law enforcement officers are equipped with the modern investigative tools and technology. Securus Technologies has been able to dominate the correctional sphere since the company started its operation in 1986, especially due to its focus on research, innovation, and development.

Apart from providing high-quality services, Securus Technologies also offer excellent customer service. It ensures that the customers are satisfied with what they are getting. Such value based services are what has helped Securus Technologies become a familiar name in the correctional sphere. More than 3,400 law enforcement agencies use the services of Securus Technologies and over a million inmates are presently using the inmate communication services offered by the company. Securus Technologies feel that inmate communications are highly significant as not only it connects inmates with their families and friends, but also helps in reducing their stress.

The company believes that such services can contribute to giving purpose to the lives of prisoners and contributes towards reducing the crime inside the prison as well. As the crime rate in the community continues to increase at a consistent pace, it is important for the law enforcement agencies to take steps that would help keep a close eye on the criminals. It is what Securus Technologies provide as it offers new age investigative technology that provides law enforcement officers with the ability to keep a close watch on offenders. Securus Technologies feel that research and development are essential to lead the competition from the front, and it is why the company has invested over $600 million in the last couple of years for research and development.

Even with drug busts each day, it feels like we never really get ahead of this epidemic on the streets in our city. My drug task force has stopped some extremely large shipments of drugs from getting into the hands of people in our city, but if we stop for a day we could be in trouble. The goal for my team is getting the larger shipments instead of the low-level street dealers.

When there is little activity going on for a while, we know that a large delivery is coming to the city any day. We try to be there at the moment it comes in before it is broken down for sale to dealers. While we do get lucky from time to time with informants, we have been looking for a more stable way to catch those responsible on a consistent basis to really cut the head off the snake.

The big problem is that as soon as the shipment arrives in the city, it is broken up to smaller pieces and then it flows into all the cracks and crevices of the underworld. That means it will eventually get to our visitor center at the jail and into the hands of inmates. This is why it is so important that we are working to find the source and be there the day it arrives and is still in one piece.

On a recent trip to the local jail, corrections officers informed me that the new Securus Technologies phone monitoring system had been picking up chatter concerning drugs. Securus Technologies is currently installed in thousands of jails around the country, and CEO Rick Smith assures each prison his 1,000 employees are dedicated to making our world a little safer each day. These systems are in thousands of jails around the country, and it was a resource many on my team never even considered could be used in the war on drugs.

My task force was trained to use the LBS software and jumped in quick because we knew a large shipment had to be coming soon because the chatter was picking up concerning cocaine being dry in the area. The inmates started talking about getting news this weekend, so we listened intently for hours until names and addresses were revealed. We were able to intercept a major shipment all in one piece as the load was delivered by truck to a residence in the center of town.

With everything that has been running through the mainstream media news channels and news feeds it may seem that companies are struggling to find the meaning of customer relations. Whether it is the latest scandal involving major banking branches and fraudulent accounts or airlines assaulting passengers the stories have begun to paint a picture that is not so favorable for large companies within our country.

One story that recently came to my attention seeks to change this and directly challenges the current environment of customer relations for major companies. Securus Technologies, a telecom company that has built a storied career on providing prison facilities with solutions for inmate communications, has not only found itself receiving troves of praise from the very people who utilize their systems on a daily basis but have seen their technologies used in various ways to increase crime prevention within all the facilities they operate within.

The weekly letters and comments had begun to appear so often that Securus Technologies recently published just a small example of what their real clients are saying about their communication solutions.

Securus Technologies Helps Prevent Crimes From Occurring Within the Prison System

The inmate communication solutions provided by Securus have already begun to amass quite a number of successes in terms of crime reduction and prevention within prison walls, and at times even outside the prison facilities as well. Stories of contraband rings being discovered or corrupt prison guards being convicted are only but a few of the many ways Securus Technologies’s services have helped prison administrators maintain a crime free prison system. Though not entirely crime free, Securus and prison officials are well on their way to making that a reality.

If you are interested in learning more about Securus Technologies, please visit the PRNewswire.com.

Rick Smith is a top business leader in the telecommunications sector. He has excellent administration skills and has been serving as the CEO of Securus Technologies since 2008. Smith took over the leadership of the technology company from Richard Falcone who was the CEO and president of the enterprise. Securus Technologies has dedicated itself to developing innovative products that facilitate its growth. It made one of its transforming steps in 2004 when it merged with Evercom and Netix, which were leading technology companies in the corrections sector. In 2009, the company acquired a top provider of offender management systems that was known as Syscon Justice System. Rick Smith is well educated, and this has enabled him to be highly knowledgeable. He has an electrical engineering degree and masters in mathematics.

Rick Smith is a competent administrator and has ensured that Securus Technologies provides products and services that meet the needs of its clients. All the solutions that the enterprise has developed are innovative and have enabled it to be recognized as a leading technology provider in the corrections sector. Securus has been trusted by over 3450 corrections and law enforcement institutions that are based in North America. Rick Smith is committed to maintaining the excellent reputation that the company has developed over the years.

The CEO has been working in the telecommunications industry for a couple of years, and this has enabled him to acquire adequate experience. He is a former employee of Frontier Corporation, where he served in different capacities. Smith worked in the finance, operations, business development, and information technology departments of the corporation. Rick also spent about nine years of his career working for Eschelon Telecom. He was promoted to serve as the CEO of the firm and accomplished a lot during his time in office. The income of the company rose from about $30 million to over $350 million. Its CAGR grew by about 48 percent, and the EBITDA was increased to $80 million

Securus Technologies has made significant accomplishments under the leadership of Rick Smith. It has developed several original products and services that are dedicated to filling the gaps in the corrections sector. The company protects its inventions, and it has a broad patent portfolio. The CEO believes that Securus Technologies’ products cannot be matched by its competitors. He has even challenged other companies to a technology contest. The firm has been contracted to offer its technology solutions to over 3450 penitentiaries that are based in different parts of North America. The primary uses of the products that it has invented include security, logistics, and communication. Rick Smith is dedicated to ensuring that Securus Technologies remains to be the leading company in the provision of technology services to law enforcement and corrections institutions. Read more on PRNewsWire.com.

The news posted revealed that Securus Technologies Company pointed out that it was on course to publicly challenge its competitor: Global Telephone Link (GTL). Securus is a company that deals in provision of different solutions to criminal justice technology, investigations, monitoring and correction and public safety. The company is based in Texas and its goal is to maintain the safety of the residents within the country.

The basis of competition in this case relied on who has the best and modern calling platform, efficient capital and funds to run the company and the required customer care services. Securus Technologies suggested that for everyone to be treated fairly on the bases of merit a judge should be present to evaluate who was fit for the job. Moreover, they emphasized on the fact that they had some experience in the industry and that they had invested immensely. Securus continued to criticize GTL saying that the storage and processing systems were not centralized, less efficient and that their customer service was very poor making most of the customers to shift to Securus.

Securus on the other hand has lots of qualified customer care personnel unlike for the Global telephone link company who hire employees who do not have the qualities to handle the customers. In addition, when it comes to call centers Securus owns a calling center platform which serves its customers with efficiency. They are also able to distribute their services at an affordable rate at a very short time unlike its competitor who still uses the older platforms. In this case, GTL ought to step aside for Securus since it has all it takes to deliver better and quality services to the people because of the advanced technologies, qualified personnel and the calling platforms. Securus says that the customers who came from GTL prefer being part of Securus because of their excellent performance.