Other Press Information

​

Update for Amazon Alexa Users - Connectivity Issue and Solution

February 1, 2017

PageContent2

use default URL

PageContent3

​

​​Dear valued LIGHTIFY user,

You know when things just don’t go your way no matter how hard you try. Well, we had one of those times and know that it caused many of you problems, for which we are very sorry. Unfortunately, we were dealing with a connectivity issue with Alexa and the fact that the LIGHTIFY Skill for Amazon Alexa was temporarily not visible in the North American skill store for newly registered customers.

Solving the situation was a high priority and we now would like to inform you that the Service and the Skill is available again.

However, users that previously registered the LIGHTIFY skill need to follow the steps below to restore functionality with Alexa:

1.Disablethe Alexa LIGHTIFY skill under the Smart Home section in your Alexa app.

2.Go to “Skills,” then to “Your Skills” in the top right corner, and re-enable the Alexa LIGHTIFY skill.

3.Re-enter your username, password and Gateway Serial Number (S/N).

4.Follow the flow and perform operations. This should allow you to control your LIGHTIFY lights via Alexa.

We apologize for any inconvenience this may cause you, and greatly appreciate you being a LIGHTIFY enthusiast.