Option 2: Recover your account by SMS

Useful info: sending the SMS is free*, quick, and available in most countries (see the full list).

Once you've entered your name and the linked cellphone number, we will send you a verification code by SMS. Once you've entered the code, you can change your password, secret question/answer, and e-mail address (optional).

Option 3: Contact Ankama Support

If you cannot recover your account by SMS, don't panic: all is not lost! You can contact the Support team, who will be happy to help you.

As recovering an account is a sensitive process, we will need to check that you really are the account's owner. Therefore, please attach a copy (scan or photo) of official proof of ID to your request.