Policies

Reservations:

In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. We do welcome walk-ins but appointment availability is very limited. To accommodate your desired appointment a credit card may be required at the time of booking to guarantee your reservation. Gift Certificates may also be used in lieu of a credit card to hold your appointment. We hold this information as part of our cancelation policies and only make necessary charges to your account on the date of your scheduled service. Details of our cancelation policy are provided below.

Our guest coordinators will contact you two days prior to your appointment to confirm your date and times. We also offer email and text confirmations.

We accept Visa, Master Card, Discover and American Express. We also accept cash and checks. We reserve the right to limit check amounts during first visits. There is a fee of $35 for all returned checks.

*Please note that we do not perform 1st trimester pregnancy massage. We require a doctor’s note for massage services in your 2nd and 3rd trimesters. Spa heat services are not permitted during pregnancy.

*Please notify your provider of any changes in your scalp or skin condition and any medication that you are now taking or applying to your skin that could affect your service.

*Color correction appointments require in salon consultation prior to scheduling and a 50% deposit of the anticipated cost of the corrected color.

Although we offer planned spa packages for your convenience, you are welcome to combine any of our spa and salon services for a custom package that meets your needs.

Check in:

We ask that you please arrive 10-15 minutes prior to your appointment time. We will do our best to accommodate late arrivals and reserve the right to reschedule. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly. Of course beyond the check in policies we invite all our guest receiving services to make full use of our relaxing environment here at Varuna Salon Spa. Come early, stay late, bring a book, relax and enjoy a cup of complimentary tea and infused water available in our relaxation area.

Cancellation Policies and Fees:

Your salon and spa treatments are reserved especially for you. We value your business and ask that you respect our scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.

Any cancellations with less than 24 hours of notice are subject to a cancelation fee amounting to 50% of the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.

When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.

Group Bookings:

For parties of three or more, please contact our Group Coordinator, for group booking policies and availability. A completed contract and deposit are required to secure your appointment and arranged pricing. A 20% gratuity will be added to all spa parties. Exclusive use of the Salon and Spa is available; please inquire for fees and available dates.

Cell Phones:

We kindly ask that you turn your cell phones and pagers to vibrate upon arrival and to remember to speak in your very soft spa voice once you enter the spa. Please inform your therapist should you need to make a phone call so that you may do so without disturbing other spa guests. Cell phone use may affect the length of your spa services. For salon patrons, please be respectful to our guests receiving services around you. All of our services are designed for relaxation and this is a great time to unplug from electronics.

Prices and Services:

Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.

A “+” sign or range pricing indicates price variations among service providers. These variations are based on advanced education and experience with our company. Hair length and texture can increase the price of service. We offer complimentary consultations in our hair department to discuss your hair options.

Gift Certificate Policy:

Gift Certificates are available in any amount and may be purchased at Varuna’s front desk, by phone at 410-268-2828, or online at www.varunasalonspa.com. Out of town? Too busy? No problem. We will mail your gift certificate to you. We also offer drive up services when available. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash.

Series of Treatments:

We are unable to process any returns or reimburse any payment transaction on any spa treatment series that are purchased. We will, however, you may exchange them for other products or salon/spa credit of equal value.

Guest Service:

It is our desire that you leave Varuna Salon Spa fully satisfied. Your happiness is a priority in our business.

If you are not entirely satisfied with your color and cutting service, please call and schedule a complimentary redo within seven days from your original service date. The redo policy does not cover a change in the direction of your original requested style or color. If you are not completely satisfied with a spa service, please call and schedule a complimentary redo within three days from your original service date. No cash refunds are permitted. All guarantees will be determined by management.

Gratuity:

Gratuity is not included in the price of service or spa packages, customary tipping runs 15% to 20% but is, of course, at your discretion. You may tip the therapist at the front desk with cash. With parties of 3 or more a 20% gratuity will be added to the final bill. There is an ATM located in the retail area for your convenience.

Children:

For the safety of your child, and the enjoyment of our guests, no children are allowed in the spa area unless they are receiving a service. Any minor children receiving spa services, must be accompanied by an adult. In addition, please ensure that your child can contribute to our stress-free environment in the salon area. For many, this is precious “me” time. We will be happy to reschedule your services if this is not possible. We sincerely appreciate your cooperation.

Personal Belongings:

Please leave all jewelry and valuable items at home. Varuna Salon Spa is not responsible for any lost, stolen or misplaced items.

Salon Spa Promotions:

Varuna Salon Spa specials cannot be used in combination with any other offer, promotions or promotional gift certificates.

Return Policy:

It is our mission to provide you with the highest-quality hair, skin and body care products with your services. In the event you purchase any of our salon or spa products for home use and find them to be defective, we will exchange any products within 30 days of purchase, provided a receipt is presented.

Bridal Service Policies

We strive to create an environment of tranquil joy for you and your bridal party. Please let us know if there is anything that we can do to further enhance your experience.

Appointment Scheduling:

In order to accommodate all service requests and appointment times for you and your bridal party, it is important that all arrangements are confirmed with our Bridal Coordinator at least thirty days prior to your wedding date. We love our brides and bridal parties and it shows because our appointments fill up quickly. We understand that unforeseen events can occur when planning your wedding and we will make every effort to meet your needs. Please note, however, that our salon services are often booked quite far in advance and changes within thirty days may not be possible based on availability. We greatly appreciate your efforts to finalize al service needs early in your planning process.

We recommend that you arrive fifteen minutes prior to your scheduled service time so that you have ample time to relax prior to your service. A button down shirt for you and all members of your bridal party recommended.

Payment:

A deposit payment of 30% of the total charge for services is necessary to schedule appointments. The balance is due the day of your wedding. A 20% gratuity will be added to your full bridal contract service price.

Cancellation / Refunds:

If you must cancel your appointments, please notify the Bridal Coordinator at least two weeks or more prior to your original designated wedding date to receive a refund of your entire deposit minus a cancellation fee of $50. If you do not cancel with at least two weeks notice, you will not receive a deposit refund.

Please note that any services scheduled for members of the wedding party that miss their appointment on the day of the wedding must be paid for in full.

Thank you so much to everyone that attended our Earth Month Event including the vendors! We greatly appreciate everyone coming together to help us support a great cause at our Annual event. Please keep an eye out for photos and a video from the event. Thank you again!