Information you can view

You can use your Medicare online account to view information for anyone who is listed on your Medicare card, or share the same Medicare number as you. If your child has their own Medicare card or a different Medicare number, you will not be able to see their information through your Medicare online account.

Registering

With a myGov account you can access multiple Australian Government online accounts with 1 username and password. You will be asked a set of questions used for security purposes based on information you have already given to Centrelink, Medicare or Child Support.

You can register if you are:

enrolled in Medicare

aged 14 or older, and

living in Australia

The terms and conditions should be read carefully before you agree to them, as they govern your access to our online accounts.

Log on

select log on at the bottom of the list and you will be taken to myGov

Information security

Access to your Medicare online account is secure and needs authentication to protect the privacy of your information.

Every time you access your Medicare online account, you will see a security page with information about your access history. If you believe your information has been accessed without your approval, call us.

The Stay Smart Online website is an Australian Government initiative that offers practical tips and advice on online security.

Using your Medicare online account

Banking details

You can create, update or remove your current banking details held with Medicare using your Medicare online account. Make sure you remove all symbols and dashes from the name of account holder field when entering your bank details.

The system checks the BSB and matches it with your bank account details.

If the name of the credit union that appears on the confirmation screen does not match, the system may be displaying the name of an overarching institution instead. For example CUSCAL and Indue are responsible for many different credit unions across Australia. Their name will appear on the confirmation screen instead of the individual smaller institution's name.

If you are unsure about these details, you should check your account details with your financial institution.

Update your personal details

You can update your postal address, email address and contact phone numbers using your Medicare online account. You cannot update your name or date of birth. To update these details you need to visit a service centre with proof of your identity.

Submit a Medicare claim online

The most convenient way to claim Medicare benefits is at your doctor’s surgery. If your doctor does not offer electronic claiming, you can submit claims for some services using your Medicare online account.

To submit a Medicare claim online, you must be registered for a Medicare online account.

You can submit claims for anyone listed on your Medicare card. If you have registered your bank account details with us, your benefit will usually be paid into your account the next working day.

For privacy and child protection reasons, no provider information is shown on the statement for children under the age of 14. Parents or guardians will still be able to see their dependant's claims information, including date of service, item number, amount paid and the rebate given by Medicare.

Payments & services

Related subjects

This information was printed from humanservices.gov.au It may not include all of the relevant information on this topic. Please consider any relevant site notices at humanservices.gov.au/siteinformation when using this material.