ERP Delivery Consultant

Prague, Czech Republic

hot

Job #: 29354

Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

DESCRIPTION

Currently we are looking for an ERP Delivery Consultant for our Prague office to make the team even stronger.

Our client is a fast-growing software company on the cutting edge of technology whose mission is to replace underperforming, on-premise enterprise resource planning systems with their Manufacturing Cloud Platform. The Delivery Consultant will engage with the client’s new customers to lead the implementation process. Position does involve frequent travel.

Responsibilities

Monitor and deliver to a mutually agreed project plan and implementation timeline

Gather and create accurate requirements for software configuration designed to meet the true business needs of the customer

Provide multi-faceted support including: resolving problems, explaining products and services, instructing in use of software, configuring software, troubleshooting, billing concerns and other business priorities

Gather information, research and manage user support requests from creation to completion

Communicate appropriate options for resolution and status in a timely manner

Collaborate with Professional Services and Customer Care departments to resolve customer support requests

Manage timelines and deliverables with internal departments and customers

Implement and test software configurations

Utilize and enhance Knowledge Management System

Build formal and informal relationships with customers and internal team members

Travel to customer site as required

Provide on-site support at go-live events

Requirements

Bachelor’s degree, preferably in Business, Supply Chain Management, CIS or computer-related field, or equivalent experience in implementing, consulting, or supporting an ERP system

Related job openings

EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

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As a U.S. federal government contractor, EPAM is committed to meet its affirmative action obligations to make good faith efforts to expand the recruiting pool of women, minorities, individuals with disabilities, and protected veterans through outreach, targeted recruitment, training opportunities and other activities. We affirm this commitment annually in EPAM’s Affirmative Action Plans. The full text of our Affirmative Action Plan for Persons with a Disability and Protected Veterans is available for inspection in the People Operations Department during normal business hours. Email the People Operations Department to schedule an appointment.

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