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I've had a free government phone for years. I decided to switch over to Safelink from Qlink wireless because Safelink offers bring your own phone service. I called Safelink and was told to call Qlink to see when I could cancel my service. Qlink told me in August that I had to wait until December 2017 which would be the end of my contract because of new government regulations. I have an unlocked smart phone that I wanted to use for Safelink. I did as they asked and waited. Unfortunately, when I tried to move the service to Safelink the rep told me Qlink has BYOP now. Basically, he was doing everything possible to keep me as a customer of Qlink. I decided to see if my smart phone which is an unlocked phone could be used for Qlink. My goal was to get a phone that would provide more options. He put in my IMEI number but was unable to change it. The rep then said why don't you just buy another phone lol. I then ended the conversation.

Next I went to Safelink to see if they could activate my unlocked smart phone over to their service. The sim I was using and phone was compatible. This lead me to call Qlink again to cancel my service. As a disabled person and senior citizen all of this tech stuff was driving me crazy. Luckily, my eldest son was helping with this issue. Here comes my complaint: After I called Qlink back they said that my called in August 2017 when the rep told me to call back in Dec of 2017 was nulled and void because I had called in July of 2017 to reactivate my account. They also said I reactivated my account my opening an email and accepting another 100 minutes. As I recall the 100 minutes came on my cell phone as an upgrade. If adding the 100 minutes included re-certifying my service I was not aware of this obligation. The wording or message was unclear or deceptive. Moreover, why would a rep tell me that I had to wait until December to cancel. If I am not mistaken (lo) July comes after Aug. My yearly re certification is in December. Why on earth would a person renew 6 mts early? It was deceptive and really I do not honestly recall any emails asking me if I wanted to recertified.

Qlink is doing this because they are losing customers to Safelink/ Most of the customer are low income, disabled and elderly. Qlink is committing deceptive practices and downright defrauding the government and its citizens. I was yelled at by a lady who was probably close to 3 times younger than me. She did not give me a chance to tell her what happened. Her point was that they were right and everything I had said was incorrect or a lie. She was rude and made me even speak louder than I wanted to because of her pretty much saying I wasn't telling the truth. Now my only option is to file complaints and pass this information on to my fellow consumers. Don't allow Qlink to keep doing this because its a free program. I qualified for it because of my senior citizen status. I am not dumb or deaf. Shame on you for your practices and disrespect to seniors.