Digital Citizen Engagement

Evaluating Digital Citizen Engagement: A Practical Guide

Are you using digital technologies to create or enhance the communication channels between citizens and governments or citizens and the private sector? Are you interested in the opportunities for collecting, analyzing and evaluating data about these processes. A practical guide exists to help you.

It offers guidance and advice on evaluating and assessing the extent to which digital tools have contributed to citizen engagement and to help in understanding the impact that the technology has had on the engagement processes.

This is a practical guide, written by practitioners with examples and lessons from recent case studies in Brazil, Uganda, Cameroon and Kenya. It can be used to inform project design; it can be a tool for continual learning and improvement; it can support mid-term or post-hoc evaluations.

Need more hands-on help?

Aptivate can facilitate workshops with you and your staff, partners, donors or end-users to help you design or evaluate how best to use ICTs in your own citizen engagement and participation work - we would love to hear from you.