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IPU

IPU Medicines Counter Assistant Course Spring 2019

The IPU Medicines Counter Assistant Course (MCA) has been completely reviewed and updated on behalf of the IPU by Owen Daly, a freelance pharmaceutical educator. This course is one day a week, face-to-face, for five consecutive weeks for pharmacy staff who work on the pharmacy medicine counter. The course is interactive in nature and will provide pharmacy staff with the skills and knowledge to deal effectively and sensitively with customers in the pharmacy. Emphasis is placed on questioning skills, product knowledge and appropriate referral. Case studies are used to illustrate and emphasise key points in each module.

The updated course comprises the following modules:

Introduction

Gastrointestinal Conditions

Respiratory Conditions

Pain

Smoking cessation

Skin

Vitamins, minerals and nutritional supplements

Women’s Health

Exam

Each course will be taught by Owen Daly and will run for one day a week for five consecutive weeks. Each module has the following common structure:

Introduction

Signs and Symptoms

Asking the Right Questions

Product Knowledge

When to Refer

The Assistant’s Role

Case Studies

Each module is accompanied by post session course work and an exam will take place at the end of the course (70% must be achieved). The participants will be provided with all the educational material necessary to accompany the course in addition to comprehensive course notes.

Please note that the IPU Counter Assistant Course (MCA) is one of the approved courses claimable under the Pharmacy Training Grant. Up to €1270 per year, per pharmacy is reimbursable for training from the PCRS.

The cost of the course includes educational material, comprehensive course notes, lunch, tea and coffee.

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