Information about people ("personal data")

We have a lot of information about people; mostly students and staff at higher education providers. We will always try to treat information about people in line with our values which say that "We treat all who engage with us with respect and sensitivity" and "We are clear, transparent and accessible in all that we say and do".

We need to process some personal information to carry out our responsibilities as the body appointed under the Higher Education Act 2004 to run the student complaint scheme. Read more about who we are and what we do.

All of our staff receive training on handling personal information to meet both our legal obligations, and the reasonable expectations of the people we deal with.

We have produced guidance for providers about Supplying Personal Data to the OIA. This explains in more detail the legal bases we rely on to process personal data lawfully, and sets out how we ensure that we treat the personal data in our complaint files respectfully.