One-Hour Response Guarantee

If you’ve ever got any enquiries concerning your hosting account or if you face a problem with your sites, you’ll need to contact the hosting provider’s help desk support team. It may not make any difference how fast they’ll respond if you have a general question, but an issue such as a messed up software app update, for example, may lead to your website becoming damaged or unavailable on the web. And the longer you wait for the support team to lend you a hand, the longer the website will be inoperative. In case you offer goods or services online, any outage will affect your website in a bad way and you may lose existing or potential clients. A lot of hosting providers, especially resellers, reply to emails and support tickets within twenty four hours, but in the online age that’s much too long, as customers will rarely go back to a website that is not functioning properly over a lengthy span of time.

Our guaranteed max response time for any support ticket that you submit or any email that you send is just 1 hour, even in case you contact us on weekends and public holidays. Whatever the nature of your enquiry or problem may be, we’ll lend you a hand instantaneously and will provide you with the required information to solve any problem with your websites. The actual reply time usually doesn’t exceed fifteen-twenty minutes, which is why you can forget about waiting around for hours on end to get a problem resolved or what is even worse – waiting one whole day only to obtain a response that more information is required whilst nothing is sorted out. We will assist you in a timely manner as we realize how priceless time can be in the dynamic digital age. The one-hour reply guarantee applies to any technical or billing enquiry that you may have connected to our Linux shared web hosting packages.