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Find out What Customers Think

_by
June Van Klaveren
Good customer service contributes to the
success of any business. Even though new customers are important, good
customer service will help generate customer loyalty and repeat
business. But how do you know if your customers perceive your service
as excellent as you intend it to be?
A customer satisfaction survey will confirm
what your customers think and will demonstrate that you care about
them, are listening and are proactively looking to improve your
service. Validation and feedback are the prime purposes of customer
surveys, according to companies.
With follow-up, customer surveys can be
your most effective tool for increasing business and turning prospects
into loyal, repeat customers. Your customers get an opportunity to
think and talk about what you do for them, which underscores and
articulates your value.
You also have a chance to identify your competitive differences and strengths in the marketplace.
Want to know more? Email or call 800-779-0067June
Van Klaveren, owner of Compelling Communications, helps her clients
attract and keep customers. To contact her, call 800-779-0067 or
email june@compelcom.com.