Convey Introduces Updated Exception Management Tools

Convey, an Austin, Texas-based provider of cloud-based technology that helps shippers connect disparate data and processes from parcel to freight and first to last mile, announced today it has rolled out new carrier scorecards and exception management tools for its shipper customers.

The company said these new capabilities provide shippers a comprehensive analysis of carrier delivery and transit issues, including performance at the individual carrier, service level and network level — with user interface capabilities that can be customized to prioritize the most important incidents.

Convey CEO Rob Taylor told LM that Convey customers were already using data produced by the platform to measure performance across their networks and to manage exceptions.

“These upgraded features have simplified that process by making it easier to drill down to the metrics and shipments that matter most to the specific client,” he explained.

That part is key, especially when considering that shippers are held to increasingly higher service standards, which Convey noted requires them to review and collaborate with carriers to optimize performance, coupled with how self-reported data has been the norm for shippers to report on performance metrics from disparate systems and providers. That data, it explained, can be incomplete, outdated, and disconnected from carrier to carrier. Prior to Convey, carrier performance was largely self-reported and clients had to manually normalize and combine to compare. Similarly, exceptions were not managed in real-time, and the process of doing so often involved thousands of emails and spreadsheets shared back and forth with carriers.

This article was written by Jeff Berman for Logistics Management on March 6, 2018.