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responsible gaming

Responsible Gaming

Kittybingo.com wants you to enjoy your time on the site, and as such encourage you to gamble responsibly while on Kittybingo.com. Please try to establish purchasing, wagering and even loss limits before you begin gaming, and you should never gamble if it interferes with daily responsibilities or in recovery for any dependency.

Kittybingo.com supports the work of Gamcare, the national resource for gambling related problems, educational resources and training to ensure gaming remains a positive experience.

» Players must ensure that at least two weeks have passed since the problem began, they have followed the approved licence holder’s internal complaints procedure and that all reasonable attempts have been made to negotiate a solution with the approved licence holder before submitting an ADR dispute form.» Players may not request assistance if the dispute is being or has been considered by another approved ADR provider or a court.» Players may not request assistance if the dispute arose more than one year ago.» Players must submit a concise, clear and to the point summary of the circumstances of their dispute which will allow eCOGRA to provide the best service. Superfluous, nonessential, redundant verbiage will only serve to impede progress.» Once a dispute has been referred to eCOGRA, the player and the approved licence holder should refrain from contacting each other and discussing the dispute. All communication should be channelled through eCOGRA.

(2) For non-UK PlayersIf you have a dispute or complaint regarding Kittybingo.com you should in the first instance contact our customer services team. To the extent that you are not satisfied with our response you should contact our licensors: The Alderney Gambling Control Commission (AGCC)

Username and Password

You must keep your Username and Password confidential and should not disclose these details to anybody. You shall be responsible for all transactions conducted in relation to your Player Account using your Password. Every person who identifies him/herself by entering your correct Username and Password is assumed by us to be you and all transactions where the Username and Password have been entered correctly will be regarded as valid.

Last Login Date

By accessing “My Account” page, customers can view the last time they logged into their accounts. This is an additional security measure.

Deposit Limits

Should players wish to establish deposit limits on their account with Kittybingo.com, please visit the responsible gaming tab in the cashier or contact our Customer Service department who will happily assist with your query. Limits can be set daily, weekly or monthly.

Self Exclusion

For customers that wish to restrict their gambling, Kitty Bingo offers a self-exclusion facility. On request, Kitty Bingo will close any account for a minimum period of 6 months. During an exclusion period, the account cannot be re-opened for any reason. A player can close his/her account at any time by contacting our 24/7 Customer Support team on 0800 279 3221 (Freephone) or 0203 544 6725 (Landline) or by emailing support@kittybingo.com with the player’s username and registered email details of the account which is to be closed. Customers are encouraged to consider extending their self-exclusion to other remote gambling operators currently used by them.

A self-exclusion can be activated immediately without any cooling-off period. However, if a player wishes to consider the self-exclusion further (for example to discuss with problem gambling groups) the player may return at a later date to enter request for a self-exclusion.

Upon self-exclusion all future wagers, pre-purchased bingo tickets, loyalty points, bonus funds and entries in any promotions will be forfeited. These will not be reinstated if the account is reopened after the self-exclusion period. All remaining balances provided the terms and conditions are met, less any active bonuses will be transferred to the player bank card, bank account, paid by cheque or transferred to any other payment method which we make available.

Accounts closed as part of our self-exclusion policy cannot be re-opened for any reason until the self-exclusion period has expired. Upon expiry of the self-exclusion period a player may request to re-open a closed account by contacting our 24/7 Customer Support team on free phone 0800 279 3221 (Freephone) or 0203 544 6725 (Landline) with the details of the account to be re-opened. When a request to re-open is made, a player will need to wait for a 24 hour cooling off period before that the account can be re-activated.

We will use all reasonable endeavors to ensure compliance with our responsible gaming self-exclusion policy. We will take all reasonable steps to ensure that whilst a player is self-excluded, the player do not receive any marketing material from us. However, we cannot be held liable for any 3rd third party affiliate marketing that a player may receive which remains beyond our control. Also, a player may still receive promotional/marketing material for up to 21 days after account closure if such request for self-exclusion is made after a campaign launch.

A player accepts that we have no responsibility or liability whatsoever if the player continues to deposit and wager using additional not previously disclosed accounts or if the player opens up a new account with substantially the same personal registration information, albeit inputted into the registration form in a different way.

Take a Break

Players have the option to request for a “Take a Break” period from their account at any stage during their KittyBingo.com membership. Players can contact Support Team and request for the “Take a Break” for the following periods:

24 hours48 hours7 days

Once the “Take a Break” period has lapsed, the player account will be re-opened and the player will be sent a notification by e-mail. During a “Take a Break” period, players changing their mind may request to re-open their account at any point by contacting our Support Team on 0800 279 3221 (Freephone) or 0203 544 6725 (Landline) or by emailing support@kittybingo.com.

If players would like a longer “Take a Break” period (up to a maximum of 6 weeks), they can contact the Support Team on 0800 279 3221 (Freephone) or 0203 544 6725 (Landline) or by emailing support@kittybingo.com.

Parental Control

At Kittybingo.com we take underage gambling very seriously and request that if you share a household with minors (under the age of 18) you ensure that they are not able to access Kittybingo.com. To do this, you can use a program such as CYBERsitter or Net Nanny, which can be found at www.cybersitter.com & www.netnanny.com

You cannot use the Online Bingo and/or the Website if you are under 18 years of age, under any circumstances. We reserve the right to ask you to provide us with additional details & documentation for proof of age to further check if the information provided is legitimate. Any such additional information will be kept confidential.

Customer Due Diligence

What is Customer Due Diligence?

Customer Due Diligence, also known as CDD, is the process through which organisations collect certain facts about a customer (“Know Your Customer”) to limit its exposure to a range of risks, such as identity fraud and money laundering.

Why am I being asked for CDD documents?

At Kittybingo.com, we take CDD very seriously. It is part of our licence conditions with the UK Gambling Commission, and important for protecting our business and our players so that gaming remains a fair, fun, safe past-time for everyone.

For CDD we reserve the right to ask you for proof of Name, Address, and Source of Funds. Being asked for CDD documents is nothing to worry about, it simply helps us verify who you are so you can get on with the more exciting business of playing and winning!

Which documents do you accept for CDD checks?

The documents we accept depends on the nature of the info we have requested from you.

If we have asked you to confirm your NAME we accept:

Passport

Photo Driver’s Licence

If we have asked you to confirm your ADDRESS we accept:

A recent bank statement or utility bill (less than 3 months old) that shows your name and full address

If we have asked you to confirm your SOURCE OF FUNDS we accept:

A recent bank statement (less than 3 months old)

A recent payslip (less than 3 months old)

Where/how do I send my documents securely?

You can simply scan/photograph your documents and email them to us at:

Please note: we accept scanned copies of documents but reserve the right to request originals in some circumstances. Thank you.

What will happen to the information I give you?

Rest assured that all information you provide to us will remain 100% confidential and treated in accordance with the Data Protection Act 1998.

What happens if I do not provide you with the CDD info that you have requested?

Please be aware that if you do not provide us with requested CDD info, we may have to place some restrictions on your account in line with UK Gambling Regulations. We do not want this to happen – we want you to be able to have the fullest experience possible at Kittybingo.com - so we thank you for your understanding and look forward to receiving your documents.