Premium Care Support & Maintenance

Premium Care support, which is required with the initial purchase of any perpetual licensed Seapine product and also included in the cost of subscription licenses, protects your software investment by providing support and all related product upgrades for a low annual price.

Free upgrades for all major and minor releases; bug fixes are made in the current version only

Unrestricted knowledgebase access

Cloud Support

In addition to Premium Care, your Seapine Cloud account entitles you to 24x7 support for cloud access and instance issues. We monitor our cloud instances 24/7. In the event you experience a cloud-based issue, we are most likely aware of it and working on a resolution.

Critical Care Support & Maintenance

Critical Care support is intended for organizations that use Seapine solutions for mission-critical processes and applications. In addition to everything included with Premium Care, Critical Care support provides 24×7 telephone support for critical issues, priority issue routing, and named contacts. Currently, Critical Care is offered for server-based products only (TestTrack and Surround SCM).

24×7 telephone support coverage, including major holidays

Priority routing of issues during standard business hours

Three named contacts

Thirty-minute response time

After-hours critical issue support is available all days of the week (including holidays)

Covers a single product at a single location; products and locations can be added for an additional cost

Summary of Support Plans

Premium Care
9 hours x 5 days

Critical Care
24 hours x 7 days

Email Support

Telephone Support

Priority Response

24x7 Support

Holiday Coverage

Service Level Agreement

Product Upgrades

Named Contacts

0

3

Support Renewal

Support and maintenance for perpetual licenses must be renewed annually. If you do not renew, you will no longer have access to technical support or product upgrades.

Premium Care support costs 20% of the current license price. Costs can be prorated for additional licenses to ensure that your support plan terminates on a single date.

Schedule a Demo

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Try TestTrack Today

Request your 30-day TestTrack free trial and experience how it can put you in complete control of the product development lifecycle, from requirements definition through testing. Your evaluation includes free technical support.

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Try QA Wizard Pro Today

Evaluate QA Wizard Pro for 30 days to see how it can help with your automated testing needs.

Your 30-day evaluation includes:

999-user license to record and play back functional test scripts

Five-virtual-user license to record and play back load test scripts

Free, unlimited access to customer support

Access to how-to videos, user guides and other educational content

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Try Surround SCM Today

Evaluate Surround SCM for 30 days to see how it will help with software change management and version control throughout your organization. Your evaluation includes free technical support.