steven H.
le 9/14/2019

Robert B.
le 9/13/2019

Évaluation :

Access could be improved by not having rental vans parked indoors

Feng-Cheng T.
le 9/13/2019

Évaluation :

Le client n'a pas laissé de commentaire.

CLINTON S.
le 9/12/2019

Évaluation :

All the keys are the same at that location and open the car doors I tryed two of them and keys open the doors but dont start the car and the lock were the same and someone unlock at my home and will never use that location again

Emily L.
le 9/10/2019

Évaluation :

Staff was very helpful!

Steven B.
le 9/9/2019

Évaluation :

The building is not clearly marked on where to scan access cards. Elevators take forever. Flooring looks awful and lots of junk around the first floor landing. It gets the job done for cheap storage!

Brandon E.
le 9/9/2019

Évaluation :

Le client n'a pas laissé de commentaire.

Laura K.
le 9/8/2019

Évaluation :

It was extremely easy to reserve a space online. Staff was pleasant, facility is clean and it was a breeze to move belongings in via the loading dock.

allison c.
le 9/8/2019

Évaluation :

Le client n'a pas laissé de commentaire.

Lily F.
le 9/7/2019

Évaluation :

Le client n'a pas laissé de commentaire.

Robert H.
le 9/6/2019

Évaluation :

Got to my unit and it had a lock on it. Called downstairs and the guy had me on hold for over 20 minutes. When I walked down all he was doing was talking to coworker

Cameron O.
le 9/3/2019

Évaluation :

The uhaul I rented was parked in by other box trucks. I was not able to access the truck for use. I called customer support who transferred me to the emergency help line. The emergency guy told me he could not help since this was not an emergency then transfering me back to customer support. After 4-5 phone calls I finally reached some one who was helpful but said they could not do anything at the moment. They told me i would not be charged. I then went once the office was open and the man at the counter said he would not charge me. Once i got home and checked my account I noticed that he had i fact charged me for the rental that I was unable to use.

Diane C.
le 9/2/2019

Évaluation :

The most pleasant young lady was at the desk. Beautifully clean shop.

Norma C.
le 9/2/2019

Évaluation :

Horrible. The two people who were there were slow. My reservation was at 9 waited. In line for 45 minutes.. what was the purpose of doing it online

Victoria S.
le 9/1/2019

Évaluation :

Woman at the desk (can't recall her name) was extremely friendly and helpful, did a great job

Frank S.
le 9/1/2019

Évaluation :

Checking in and checking out was extremely efficient.

Kevin H.
le 8/31/2019

Évaluation :

Le client n'a pas laissé de commentaire.

william f.
le 8/31/2019

Évaluation :

Le client n'a pas laissé de commentaire.

Guy H.
le 8/30/2019

Évaluation :

Great experience - super friendly staff. Got us checked in and in our car quickly, super nice upon return. Better than expected given the awful Uhaul experiences we had when we lived in Boston.

latanya c.
le 8/29/2019

Évaluation :

I have used many storages but this was the worst ever. They have so many micr or rats whatever left feces all over my stuff. I mean every where even inside my ironing board. Will not use again

Jenny L.
le 8/28/2019

Évaluation :

Your facility was a life saver for my student for the past 18 months. It is clean, well lit and very safe. The staff are friendly and helpful. And the location was convenient. Thank you!

Heyi S.
le 8/27/2019

Évaluation :

The worst experience ever. The staff provide little help and was really rude. I won’t choose this place ever.

Samantha H.
le 8/27/2019

Évaluation :

Le client n'a pas laissé de commentaire.

EILEEN H.
le 8/27/2019

Évaluation :

The site is prompt and easy to use, service is great, and they go over everything with you. Just 2 things I would mention - the truck I rented was clean, but the driver side sun visor was missing it's anchor on the one side, so sometimes it would partially fall down going over bumps. The second thing - I had rented a dolly, but it was loaded with the wheels down, so it was rolling all over the back whenever I came to a start/stop whenever I first left the uhaul site.

Bob L.
le 8/26/2019

Évaluation :

Le client n'a pas laissé de commentaire.

Ben A.
le 8/26/2019

Évaluation :

Wait times to pick up and drop off were way too long

dan i.
le 8/25/2019

Évaluation :

Le client n'a pas laissé de commentaire.

Robert R.
le 8/25/2019

Évaluation :

Le client n'a pas laissé de commentaire.

arthur s.
le 8/24/2019

Évaluation :

Le client n'a pas laissé de commentaire.

Samuel M.
le 8/21/2019

Évaluation :

When I pay for EZ fuel service don't charge me 30 dollars to fill up in addition to 30 dollars for the gas itself. Ridiculous charges.

Katharine S.
le 8/20/2019

Évaluation :

Le client n'a pas laissé de commentaire.

Jan W.
le 8/19/2019

Évaluation :

Make the desk area more defined. When I first walked in the door, I wasn't sure where the desk was. I understand concerns about the surrounding neighborhood, but in some way, please make the desk area more defined. That was all. Thanks

Nicolette D.
le 8/19/2019

Évaluation :

The Uhaul rental app has what I think is a very large flaw - there is no place to clearly denote whether you want to do a local or a one-way rental. On the first form you fill out to make a rental through the app, there is a field for "drop off location," but it is listed as "optional." I did not fill in that field because it said optional, and because I was not at the time sure exactly which location in my destination city I was going to drop the truck off at. Because of this simple mistake I got stuck paying hundreds in extra fees because the reservation went through as "local." I also spent hours on the phone with different customer service people as soon as I noticed the mistake, and nobody could help me resolve the issue. I am very angry, and I SERIOUSLY think the app needs to be improved so that it is more clear how to denote local vs. one-way reservations.

Kaitlin A.
le 8/19/2019

Évaluation :

Le client n'a pas laissé de commentaire.

Brandon E.
le 8/18/2019

Évaluation :

Le client n'a pas laissé de commentaire.

Brandon E.
le 8/18/2019

Évaluation :

Le client n'a pas laissé de commentaire.

Robert R.
le 8/18/2019

Évaluation :

The Alignment was off on the truck and the truck was pretty beat up with dents, dings etc. I was worried that I would be charged for the damage because not all dents/dings were marked with an "X". I took plenty of pictures before I drove the truck off the lot. Javiar and Daniel made the pick up and drop off very smooth and convenient and were very personable. Much appreciated. I am schueduled to rent another vehicle this upcoming Saturday and look forward to the same excellent customer service. Thanks for the opportunity to provide feedback. Rob Rossi

Stuart F.
le 8/17/2019

Évaluation :

Le client n'a pas laissé de commentaire.

KAREN D.
le 8/16/2019

Évaluation :

The lady that assisted me was very professional and kind. She is a great customer service rep.

Robert S.
le 8/15/2019

Évaluation :

Le client n'a pas laissé de commentaire.

Sule H.
le 8/15/2019

Évaluation :

Not have customers waiting 50 mins to be waited on.

Sheris O.
le 8/13/2019

Évaluation :

I only needed the storage facility for a short time, however in that time the staff was accommodating and helpful. There are no issues to report. Overall a very pleasant experience.

carol m.
le 8/6/2019

Évaluation :

Very good...helpful

Yvette B.
le 8/6/2019

Évaluation :

The customer service at this location is well beyond excellent, I would highly recommend this location to everyone. The staff is knowledgeable, courteous, and patient.

mark c.
le 7/22/2019

Évaluation :

Daniel was awesome. I was there July 21-the guy needed help. He was very cordial & accommodating. I'd hang on to him. I'm a service manager for 30 years. Daniel gets service. It was busy-he was solid

paul t.
le 7/11/2019

Évaluation :

Very helpful

Arit O.
le 7/1/2019

Évaluation :

Everytime I call — I am asked to be placed in a hole and the hold will last for about 20 mins. At the actual store front- the clerks are not very friendly or helpful. The only positive is the location

Sam B.
le 6/28/2019

Évaluation :

Units that are off the ground are misleading on website

david k.
le 6/26/2019

Évaluation :

Very helpful and courteous. Wasn't happy that I asked for 3rd floor and was placed on the 8th floor where I was told was air conditioning but it's just as hot there and charged $5 more a month for it.

MARY H.
le 6/24/2019

Évaluation :

I was very pleased with all interactions with staff at this location.

Brenda G.
le 6/20/2019

Évaluation :

Thanks Sooo Very Much U-Haul For The Professional Way In Which You Handled My Resv., & The Curtisy, Patience & Respect Extended Towards Me! A Great Team Of Beautiful People Indeed!!!

ANDREW M.
le 6/16/2019

Évaluation :

The service representative who assisted me in obtaining my storage unit was extremely professional and very helpful. She was personable and made my moving experience pleasant!

mike p.
le 6/10/2019

Évaluation :

Javier went out of way to be proactive and accommodate me when I needed help and I am very appreciative. I would recommend this business to everyone.

crysrtal k.
le 6/7/2019

Évaluation :

Two Issues:
1. There was a limited amount of carts available for customers.
2. One elevator was out both times I came to facility.

John D.
le 6/5/2019

Évaluation :

Some of the staff was very helpful. Others not so much

carol m.
le 5/27/2019

Évaluation :

I was very satisfied .the staff were so kind and helpful even backed up my truck to the unloading dock
.I so appreciated their help...I highly recommend this uhaul facility

CAREN G.
le 5/26/2019

Évaluation :

This was my first experience using a storage facility and the staff at this location made every aspect a positive one. Very professional and helpful. Would definately recommend and/or use it again.

sandra m.
le 5/13/2019

Évaluation :

The staff are excellent and made the whole experience of checking in and checking out easy and pleasurable. Yes, pleasurable they are so warm and friendly.

Valerie M.
le 4/11/2019

Évaluation :

The entire team at this location made this an easy , streamlined process - especially Chaine and Samantha. There were plenty of carts which made loading/unloading efficient. Would def recommend!

gregory M.
le 4/4/2019

Évaluation :

The service is outstanding

Catherine K.
le 3/18/2019

Évaluation :

The staff were extremely helpful and I had no trouble accessing my storage unit.

Jesse W.
le 3/11/2019

Évaluation :

Only one of 2 elevators works making it very time consuming to do multiple trips; my keycard/code didn't work most times; seems to be people entering/going upstairs who are not using unit for storage.

Marsha S.
le 3/7/2019

Évaluation :

Mr. Javier Maldanado was a bully with me. He kept me in tears, he would not accept payments, my belongings were covered in rat droppings when picked up. I feel bad about my experience with U-Haul.

MARLENE P.
le 2/28/2019

Évaluation :

Everything from the patrons to employees were nice, helpful, and kind.

Mona S.
le 12/28/2018

Évaluation :

Great experience.

patricia j.
le 11/16/2018

Évaluation :

Veteran friendly. Excellent service. Location
Moved out of the city otherwise I'd use them again.

JEFFERY A H.
le 11/5/2018

Évaluation :

I was very pleased with the service at this location.

Elizabeth R.
le 10/22/2018

Évaluation :

Javier is excellent, I was really happy with the service and storage unit overall. He is very accommodating and friendly and helpful, as are his staff.

LISA D.
le 10/20/2018

Évaluation :

Health hazard; green and black mold rampant on multiple floor. Photos posted on Facebook with public view. Over billing. Terrible Customer Service from staff and GM. Public safety issue. Will report.