Thanks for reaching out to us, and we are sorry to hear about this issue! Can you please send us a screenshot or video of this issue so we can check it out? You can email us at sesame@candyhouse.co to provide additional information. Thanks! - CANDY HOUSE

Yes, currently Alexa does not support unlocking the door. Our Alexa Smart Home Skill is currently under review by the Amazon team; once it's released, it will support unlocking.

8 minutes is much longer than the expected latency. Could you try it again and let us know the timestamp so we can check out the logs to see why it's so slow? Moving your Sesame and Wi-Fi Access Point closer together should speed up the process as well. Thanks! - CANDY HOUSE