It's for your homecare at any time; However, sheet masks are used at night before your beauty sleep or during the morning before makeup commonly. Try using richer, and thicker based essence masks at night; therefore you absorb all nutrients from the deep moisturizing essence.

One common mistake mask-users make is to leave it overnight. This is a huge NO because leaving a mask on longer than directed will reabsorb the moisture from your skin. Mask sheets tend to left on for 15-20 minutes, and for you to make sure check the directions on the back (time may vary on their essence & the material of a mask sheet).

The last day to order a box for that current month is the 15th. If you order before 15th, you’ll get a box for that current month, and also another one at the end of the month for you to enjoy the following month. If you happen to order after 15th, you will receive just one box for the next month (Monthly subscription box will get delivered last week of each month, it should get delivered by the first week of the month).

* First-time customer: Please keep in mind that if you order before 15th, you will get THE MASK BOX for the current month, and also billed AGAIN on 15th for the following month’s box.

Our goal is always to keep our customers satisfied with their experiences. If you happen to change your mind with your box subscription, you can simply change your subscription status at (My Account-Manage Subscription) or please e-mail us with any further inquiries at info@themaskbox.com.

*Please note that we are unable to provide refunds for boxes that have been paid or shipped. Pre-paid subscriptions are also non-refundable.