Responsible Gaming

Klubfunder.com is committed to endorsing a responsible attitude among its users; our Responsible Gaming Policy sets out our commitment to ensuring we fully comply with obligations to protect users and ensure that our online games and competitions are compliant with all laws and regulations.
Klubfunder.com wants you to enjoy your gaming experience with us across all our channels. We promote the healthy use of our products and encourage our customers to bet with care.

Throughout this section we offer you guidelines and instructions on how to stay in control and maintain a balanced approach so that you continue to enjoy your experience. If at any point this stops, please be aware that we have a number of control tools that will help you combat your problem. There are also many confidential organisations where you can seek help and advice.
Choose a section from the options below for more information

Problem gambling is a compulsion to continue gambling despite the negative consequences it may have.
If you are unsure whether or not your (or someone else's) gambling has become a cause for concern please ask yourself the following:

Do you stay away from work, college or school to gamble?

Do you gamble to escape from a boring or unhappy life?

When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?

Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea?

Have you recently tried to stop gambling but were unsuccessful?

Have you ever lied to cover up the amount of money or time you have gambled?

Have others ever criticised your gambling?

Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?

Are you reluctant to spend "gambling money" on anything else?

Have you lost interest in your family, friends or interests?

After losing, do you feel you must try and win back your losses as soon as possible?

Do arguments, frustrations or disappointments make you want to gamble?

Do you feel depressed or even suicidal because of your gambling?

The more you answer 'yes' to the above questions, the more likely your gambling has become a concern.

A customer who has requested to self-exclude will be closed permanently and any outstanding transactions will be refunded.
Any new accounts you might attempt to open will also be blocked as soon as detected. In addition we will take all reasonable measures to make sure you do not receive any promotional material.

Below are a number of organisations that can be contacted if you feel you need help:

Gamble Aware UK
Gamble Aware promotes responsible gaming through providing information to help people make informed decisions about their gambling.
They also provide help and support should it be needed through their helpline, live chat and forums.
Phone: 0808 8020 133

Gamble Aware Ireland
GambleAware is Ireland's national organisation devoted to increasing awareness, improving education and funding treatment for problem gambling.
They provide support through their helpline.
Phone: 1800 753 753

GamCare
GamCare operates a national telephone and online helplines for anyone affected by a gambling problem and provides both face to face and online counselling.
Phone: 0808 8020 133

It is illegal for someone who is under the age of 18 to gamble. The games and competitions on Klubfunder.com are only open to entrants aged 18 or over at the time of registration.

Klubfunder.com reserves the right to ask for proof of age from any entrants and to carry out checks to verify the information provided.
User accounts and associated entries may be suspended, and winnings (if applicable) withheld, until satisfactory proof of age is provided.
If anyone under the age of 18 is found to have entered any game, then their account will be closed with immediate effect and all winnings will be forfeited. The legal gambling age varies according to country, we advise you to carry out local research.

Should you have any concern over a gaming transaction, a complaint or disputes please contact our customer service department in the first instance, which will endeavour to settle your query.
Please email hello@klubfunder.com enclosing full details of your query. This will receive Our immediate attention.

If, our customer service department are unable resolve your query or complaint, you can ask for the query/complaint to be escalated to a manager. Our manager will look into Your query/complaint in more detail and contact you back with an update within 48 hours.

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