Freshdesk Integration with SuiteCRM

Streamline all your customer conversations in CRM. This Integration helps you to manage your customer support case into CRM. It will create cases, account, contact, replies in CRM and will relate each other.

This add-on will Sync all Tickets, Contacts, Accounts, and Reply. A Freshdesk ticket will be Case, Freshdesk contact will be Contact, Freshdesk customer will be Account & Freshdesk replies will be Note in CRM.

This addon supports Freshdesk v2.0 API

The Benefits / Key Features

Enable you to effectively control your Freshdesk data across SuiteCRM.

Case details in CRM

Below is the screenshot of a case record created in SuiteCRM.

A ticket generated to your Freshdesk portal. Now a case, account, contact also gets create in SuiteCRM and will relate to Contact and Account. It will sync ticket fields like status,state,priority,description,attachment,replies.

We can see Freshdesk ID and Contact in Freshdesk Info panel.

Contact details in CRM

Below is the screenshot of a contact record created in SuiteCRM.

It will sync contact fields like name,address,email,title,mobile,description,twitter_id,facebook_id etc.

Account details in CRM

Below is the screenshot of an account record created in SuiteCRM.

It will sync account fields like name, website, description etc.

Check Replies in Case record

Below is the screenshot of Freshdesk replies created as a note in CRM

We can see the History of the particular case record. all the replies are given or received save as a note record in CRM.

Try any plan for 30 days!

Freshdesk Integration with SuiteCRM Plans

Immediately after checking out you can download and install your add-on.
Licensed for one production instance and unlimited test and dev instances.

Freshdesk Integration with SuiteCRMStreamline all your customer conversations in CRM. This Integration helps you to manage your customer support case into CRM. It will create cases, account, contact, replies in CRM and will relate each other.

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