NORTHSTAR Mobile Banking

NORTHSTARMobile Banking is a service that has made it easier to do your banking from your phone. Manage your money quickly and efficiently - anytime, anywhere. React quickly when money issues come up by using many of the same features that are available through Online Banking from the convenience and ease of your mobile phone.

Once you enroll through Online Banking, you can access your account information 24/7 from any mobile phone with a free downloadable app available through the App Store or Android Market, mobile web access, or text messaging.

You must be an Online Banking user before you can sign-up for Mobile Banking.

Use our Online Education Center in our Quick Links on the Home Page for tutorial instructions after you enroll.

You can use the following phone types with NORTHSTARMobile Banking : Smartphone App – available via the App Store and the Android Market; Text Banking – any text compatible mobile device; Mobile Web Banking – mobile phones with Internet access.

The original iPhone 2G and 3G models will no longer be supported for future app updates. The new release scheduled for mid-January, 2013 will not require a mandatory application update; however, subsequent updates will result in the app no longer being usable for the iPhone 2G and 3G models. The mobile browser and text message channels are unaffected by this change and will remain accessible to customers with any iPhone model.

Mobile Web and Apps are secure with 128-bit encryption that masks your sensitive information; password is required each time you log on; consumer's private "picture and pass phrase" are displayed to protect against "phishing".

FAQ

You might have some questions that we can answer about our NORTHSTAR Mobile Banking product:

How much doesNORTHSTARMobile Banking cost?

This is a free service for our consumer deposit account customers who are enrolled in Online Banking. Message and Data rates may apply.

No software is required for NORTHSTAR Mobile Banking, unless you choose to download and install a compatible app.

How do I install the App?

When you sign up for NORTHSTAR Mobile Banking, a link is provided to download the App that is compatible with your mobile device.

Can I pay bills through NORTHSTAR Mobile Banking?

Yes. You must be enrolled in our Online Banking bill pay service to access this feature. Once enrolled, you can pay your bills right from your mobile phone or view and modify pending payments. Mobile Web service is required for this level of service. Message and Data rates may apply. Bill Pay is not available with our Text Banking option.

Can I set up new payees through NORTHSTAR Mobile Banking?

No. You need to add new payees by logging on to our Online Banking bill pay service. Once they are added, you can make a payment via NORTHSTAR Mobile Banking.

Can I send money to individuals through NORTHSTAR Mobile Banking?

Yes. The Popmoney feature offers users the ability to send money, view upcoming payments, add a new contact and view account activity. Go to the "Pay Other People" option on the payments menu.