About Company

The Malaysia Design Centre (MDC) together with the Programmable Solutions Group (PSG) makes up Intel Malaysia’s design powerhouse. PSG is Intel Malaysia’s newest design center and primarily focuses on programmable solutions, delivering advanced, integrated products and solutions that are highly customizable to meet the needs of the ever-evolving market. These solutions range from low-cost, low-power Complex Programmable Logic Devices (CPLD) to high-end feature-rich FPGA and efficient power management solutions that can be found in every-day electronics. With thousands of engineers handling advanced integrated design and development work, this collaboration enables MDC to harness large computing power for product testing and validation program development labs. Their research contributes to the development of new products and technological innovations with new designs for microprocessors, chipsets, motherboards, server boards and custom microchips. The engineers from Intel Malaysia are part of the global development team working on the latest Intel® Processors. They contribute significantly to the design and development of products powered by Intel's latest processing technology. This highly-skilled workforce is a testament to Intel’s commitment in Malaysia as our operations move up the global value chain.

Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.

Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.

New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases