Retention, Recruitment and Employee Relations: How Innovative Organizations Do It

This is a condensed and updated version of my paperback book originally published by Quorum books. It delivers practical and successful techniques used by some of the world’s most competitive and innovative companies to the hands of the Human Resource Manager. Techniques described in the book can help any company enhance its ability to recruit, retain, and improve its employee relations. More

This is a condensed and updated version of my paperback book originally published by Quorum books. It delivers practical and successful techniques used by some of the world’s most competitive and innovative companies to the hands of the Human Resource Manager. Techniques described in the book can help any company enhance its ability to recruit, retain, and improve its employee relations.

The original book contains an expansion of techniques described here. This condensed version still contains a synthesis of effective recruiting techniques including Merck’s Interview Skills workshop, Hewlett-Packard’s Behavioral Interviewing and Marriot’s recruitment programs. Many historically effective retention techniques are also, including, such as Federal Express Guaranteed Fair Treatment Procedure, General Electric’s Work Out among others. Several successful techniques for improving organizational and face to face communication and recognition by organizations like Hyatt Corporation, American Express, SRC and many others are also included. The book examines techniques that should help companies better manage diversity within the workplace, reduce turnover, simplify work and build employee self-esteem.

This condensed and updated edition of the print version delivers practical and successful techniques used by some of the world's most competitive and innovative companies to the hands of managers with human resources responsibilities. Techniques described in the book can help any company enhance its ability to recruit, retain, and improve its employee relations.

D. Keith Denton, Ph.D., is the author of fourteen books and over 190 management articles. He has written extensively about improving process inefficiencies and decision-making in both the service and manufacturing sectors. Many of his books have been translated into over a half-dozen languages including Spanish, Portuguese, Indian, Dutch, German and Korean. Over two dozen universities use his management simulations to teach graduate and undergraduate students how to better manage an organization

He has also been international consultant and seminar leader in the United States, Great Britain, New Zealand and Australia. He has conducted numerous workforce management workshops and seminars in employee involvement and empowerment, team building, managing change, and customer service. Among his honors is inclusion in numerous editions of “Who’s Who in America.” and previously designated as a Distinguished Scholar of Management.

He has provided consulting and workshops for, among others: J.B. Hunt Transport, Inc.; The Upjohn Company; Pacific Northwest Laboratories; Mobil Oil Corporation; Building and Land Development Division of Parks; The Durham Company; University of Michigan Medical Center; and Kraft General Foods among others.

He participated as an international speaker for clients including Price-Waterhouse (Australia); Mobil Oil Australia, Ltd.; General Motors-Holden’s Automotive Ltd.; AT&T Network Systems (Great Britain); Peak Gold Mines Pty. Limited (Australia); London Air Traffic Control Centre (Great Britain); and the Ministry of Commerce, Energy and Resources (New Zealand). He has also conducted a management seminar for the top 100 governmental and business leaders in the Philippines.