10/3/2012: Changing How You Work: Big Data, Social, and Mobile Collide and Converge
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Vala Afshar

Vala Afshar is Chief Customer Officer for Enterasys Networks, a Siemens Enterprise Communications Company. Afshar is responsible for worldwide services operations and technical support functions including contact center operations, field engineering, support engineering and infrastructure technologies. He and his team successfully implemented an award-winning (CRM Magazine Elite Services) cloud computing customer relationship management framework that enables Enterasys to use business and performance management analytics to achieve best-in-class customer satisfaction and employee retention. Enterasys' strong technical service and support capabilities are recognized globally by customers, partners and industry analysts as a true company differentiator. Afshar joined Cabletron in 1996. Previously, he was Vice President Services, Vice President of System Quality Assurance, Solutions Engineering, and Worldwide Educational Services.
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Faheem Ahmed

Faheem Ahmed is Vice President of Strategic Initiatives at SAP, overseeing the research, design, development, and product management for SAP's consumer healthcare initiatives. He serves as founder and "Entrepreneur-in-Residence" for Care Circles, a wellness platform connecting families with the information and services they need to care for their loved ones.
Previously, Faheem was vice president for portfolio marketing, leading the development and rollout of a series of social CRM applications. Before that, he held various management roles in strategic planning, market strategy and solution management for multiple product lines. Faheem began his career in South Africa in 1997, and spent several years advising businesses and governments in sub-Saharan Africa on the role of technology in emerging nations.
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Paul Albert

Paul Albert is Chairman of Albert Investments and an experienced director of public and private companies, including chairmanships of audit, compensation, finance, governance, operating, and risk committees. For over 30 years, he has been an international investment banker and finance and capital market advisor. Previously, Paul was a Finance & Capital Market Consultant, Managing Director for Prudential Securities, and Private Company Shareholder for Morgan Stanley. He has served on the board of directors for DigitalGlobe (1999-2013), American Tower (2005-06), SpectraSite (2003-05), Teletrac (1999-2001), and CAI Wireless Systems (1998-99).
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Hugh Anderson

Hugh Anderson is a senior principal in SAP’s insurance industry value engineering practice. In this position he is responsible for SAP’s value proposition in the insurance market as a technology partner, business innovator, and trusted thought leader. Prior to joining SAP in 2006, Hugh held a variety of IT and business leadership positions at The Hartford Financial Services Group, and served as Director of Carrier Interface and Integration for Vertafore’s AMS Services business.
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Jamie Anderson

Jamie Anderson is Director of Global Solutions Marketing within SAP's Customer LOB Solutions area, with a specific focus on CRM, eCommerce, and multi-channel solutions delivery. He is somewhat of a “CRM veteran”, with over 15 years’ experience in the customer-facing solutions space, and has worked with many brands in defining and implementing engaging customer experiences. Jamie is an active blogger and tweeter. Jamie’s blog: http://www.business2community.com/author/jamie-anderson#OSexzMuPVIEuUXKI.99
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Kare Anderson

Kare Anderson speaks and writes on connective behavior. She’s a Forbes and Huffington Post columnist, TEDx speaker, Emmy-winning former NBC and Wall Street Journal reporter, and the author of Moving From Me to We and other books.
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Sarah Austin

Sarah Austin started covering digital issues for Forbes’ San Francisco office in 2010. Her column originally appeared on the front page of Forbes.com as well as on her startup Blog, Pop17.com. Previously, she covered breaking news about the Web’s major players and Internet policy issues, and wrote feature articles on technology for Forbes. She has hosted online video for the Forbes Video Network that originally appeared on the front page of Forbes.com. Sarah presently hosts and organizes a major startup and brand conference, The Bubble Tank, with brands including Pepsi, The Home Depot, General Electric and other leading players in the Silicon Valley and Madison Avenue industries. The business gathering is considered one of the leading conferences focused on the convergence of brands and startups. Previously, Sarah worked as a reporter at Gawker media and became West Coast Editor. Sarah stars in the Bravo TV reality series, “Startups: Silicon Valley,” co-produced by Randi Zuckerberg.
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Erik Axton

Erik Axton is Vice President of Operations and Solutions at Method360. Erik’s role is to manage Method360’s consulting operations, as well as define and expand Method360’s solution offerings. He has nearly twenty years of Business and Information Technology experience in both consulting and practice development. His expertise includes Professional Services Operations, Solution Development and Program Management across High Tech, Manufacturing, Oil and Gas and Public Sector.
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Akhtar Badshah

Akhtar Badshah is Senior Director of Microsoft Citizenship and Public Affairs, administering the company’s global community investment and employee programs. Through monetary grants, software and curriculum donations, technology solutions, and employee volunteer hours, Microsoft supports programs and organizations that address the needs of communities worldwide. Since 1983, Microsoft and its employees have provided over $4.6 billion in cash, services and software to nonprofits worldwide. Akhtar manages the philanthropic elements of Microsoft’s YouthSpark, a global initiative helping youth into opportunities through training, employment and help starting their own ventures. Before Microsoft, Akhtar was CEO and president of Digital Partners Foundation, a nonprofit utilizing the digital economy to benefit the poor. An architect and doctoral graduate of the M IT, he co-authored “Technology at the Margins – How IT Meets the Needs of the Emerging Markets” (Wiley and Sons).
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Arthur Bailey

Arthur Bailey leads the public relations and analyst relations programs of Microsoft Corporation’s Worldwide Small and Midmarket Solutions and Partner (SMS&P) group, which includes Microsoft’s Worldwide Partner organization. With a strong emphasis on Microsoft’s channel recruitment and SMB sales strategies, he manages analyst/press engagements that focus on Microsoft’s core technologies as well as its channel and SMB programs’ strengths and challenges. Previously, Arthur served as the Microsoft EMEA regional license marketing manager, based in London. He joined Microsoft in 2002 through its acquisition of the Danish software firm Navision. Before joining Microsoft, he spent 10 years in Europe working in various communications and marketing roles in Sweden, Switzerland and Norway. Arthur began his communications career in the U.S. federal government serving in the U.S. Departments of Defense, Labor and the National Institutes of Health.
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Steven Bailey

Steven Bailey is an executive at Deloitte Digital – and creator and owner of MarketMix, Deloitte Digital’s platform for Digital Marketing and eCommerce delivery for CMOs. Steven has been delivering digital solutions for clients in multiple industries for over 17 years, including several global brands that have included extended periods of work in over 10 countries spanning 5 continents. He has a passion for compelling digital experiences, no matter the culture or language.
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Dr. Sharon Bailin

Dr. Sharon Bailin is Professor Emeritus in the Faculty of Education, Simon Fraser University. She is the author of the award-winning book, Achieving Extraordinary Ends: An Essay on Creativity (Ablex, 1994) and, along with Mark Battersby, Reason in the Balance: An Inquiry Approach to Critical Thinking. She is also the author of a significant number of articles on critical thinking and creativity, and has presented on these topics internationally. Sharon currently directs a Masters Program for educators focused on critical thinking and is a part of a major initiative to develop critical thinking for educational institutions and contexts in Canada and internationally (TC2). She is a Past President of the Philosophy of Education Society and of the Association for Informal Logic and Critical Thinking. Through their work with The Critical Inquiry Group, Mark and Sharon provide consulting and coaching in the area of critical thinking and decision making for organizations and businesses.
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Byron Banks

Byron Banks, vice president, Business Analytics, SAP, has more than 20 years of experience with enterprise applications. He currently manages a solution marketing team that is focused on enterprise information management (EIM) and data warehousing (DW) solutions that enable organizations to improve business results by making integrated, accurate, and trusted information available throughout the enterprise.
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Tim Barker

Tim Barker serves as Chief Product Officer for DataSift, focusing on product and market strategy. Tim has more than 20 years of experience in the enterprise software market, spanning CRM, collaboration, and content management. Tim joined DataSift from salesforce.com, where he served as VP Marketing EMEA. He has founded three successful startups, most recently Koral, a content collaboration startup that was acquired by salesforce.com in 2007.
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Brian Barnier

Brian Barnier is a business leader focused on corporate performance and valuation from an investor perspective. He is skilled in refining strategy and business models, understanding risks to return, and enabling leaders to execute. Currently, Brian serves as a board member of a health care organization and co-founder of ValueBridge Advisors, analyzing corporate performance and risk to valuation. Brian shares market commentaries from the NASDAQ MarketSite and floor of the NYSE. He has led teams to earn nine tech patents. Previously, he held roles at IBM and Lucent Technologies. Brian’s affiliations include the International Corporate Governance Network (ICGN) and the Open Compliance & Ethics Group (OCEG).
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Dr. Mark Battersby

Dr. Mark Battersby has over 40 years of experience teaching critical thinking, including at Capilano University, the University of British Columbia, Simon Fraser University, and Stanford University, and has been invited to do workshops on critical thinking across North America. He is the founder of the British Columbia Association for Critical Thinking Research and Instruction, and also led a provincial curriculum initiative focusing on learning outcomes in higher education. Mark has written and presented extensively on the subject of critical thinking and informal logic, and is the author of Is That a Fact? A Field Guide to Statistical and Scientific Information (Broadview, 2009), and, along with Sharon Bailin, Reason in the Balance: An Inquiry Approach to Critical Thinking (McGraw-Hill Ryerson, 2010), as well as numerous articles on critical thinking.
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Marcus Baur

Marcus Baur is an architect, entrepreneur, and professional sailor who competed in two Olympic Games in the fast and furious Olympic 49er class, won numerous medals at the European and World Championships, and led the world ranking for more than two years. After ending his sailing career in 2008, Marcus became involved in three startup ventures that are in full operation today. Goalscape provides a unique software solution for goal-setting and program management. Fitness center mei:do, which he co-founded, puts equal emphasis on training the brain and the body. After founding Sailing Team Germany in 2009, Marcus has led its technology program, in collaboration with SAP since 2010, to bring innovations to sailing events and helps sailors to perform better. Marcus is passionate about new technologies and the opportunities they create to improve our lives and the understanding of the world around us.
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Jonathan Becher

Jonathan Becher, the chief marketing officer (CMO) of SAP, oversees the development and execution of marketing and communications strategy across the globe. Jonathan strives to drive improved business results, uncover new business opportunities, and guide strategic decisions that help SAP run better. He joined SAP during the 2007 acquisition of Pilot Software, where he was president and chief executive officer. Prior to Pilot, Jonathan was CEO and president of Accrue Software, a publically traded Web site analytics company; and president, CEO, and co-founder of NeoVista Software, a pioneer in the predictive analytics and data mining markets. Jonathan is an active participant in social media, author of the popular blog Managing By Walking Around, a speaker at industry events, and a published author. He is a board member for the Churchill Club, Silicon Valley’s premier business and technology forum, and Revel Systems, an iPad point of sale solution. Follow him on Twitter @jbecher.
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Michael John Bernaski

Michael John Bernaski is an independent management consultant working with Financial Services & Insurance senior leadership teams to improve their organizations’ performance and positioning for the long term. His experience includes helping to craft corporate and business unit strategy; identifying and exploring opportunities to innovate and improve results; conducting prototypes and experiments to reduce and reveal unknowns; and helping to lead change initiatives from concept through successful pilot. Michael’s client list includes AIG, Allstate, American Express, BP, Chubb, eSurance, Fleet Mortgage, Nationwide Insurance, USAA, US Bank and Zurich Financial Services. He spent 15 years (ﬁve as Partner) with Accenture (formerly Arthur Andersen and Andersen Consulting). Other prior roles include Chief Information Ofﬁcer for Property Casualty at The Hartford, acting Chief Analytics Ofﬁcer for SafeCo Insurance (pre-acquisition by Liberty Mutual), and Principal at KPMG LLP.
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Ingrid Bernaudin (Duquénoy)

Ingrid Bernaudin, Lead Product Manager for Mobile, SuccessFactors, is a seasoned Product Manager, specialized in innovation. Her main areas of interest are mobility, social in the enterprise, and cloud computing. At SuccessFactors, Ingrid leads the vision, strategy, and implementation of the mobile solution. Ingrid is very comfortable in a multi-cultural environment, for she has lived in France, the Netherlands, the US, Japan, and Canada. She holds a Master in Computer Science from Ecole Polytechnique Feminie, Paris France.
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Josh Bersin

Josh Bersin, founder and CEO of Bersin & Associates, provides research and advisory services for learning and HR decision makers seeking product and market data, insight on trends, and expert advice on enterprise learning and talent management. He is a frequent speaker at the HR Technology Conference, ASTD International Conference, and Learning Technologies Conference. A columnist for Chief Learning Officer magazine and Forbes.com, Josh has been quoted in BusinessWeek, Harvard Business Review, The Wall Street Journal, Investor’s Business Daily, on BBC Radio and National Public Radio. In 2010, he was named by HR Examiner magazine among the “Top 100 Influencers in HR” and “Top 25 Online Influencers in Talent Management.” He is the author of The Training Measurement Book: Best Practices, Proven Methodologies, and Practical Approaches (2008, Pfeiffer) and The Blended Learning Book: Best Practices, Proven Methodologies, and Lessons Learned (2004, Wiley/Pfeiffer).
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Rob Biskup

Rob Biskup serves as Director, Forensic & Dispute Services at Deloitte Financial Advisory Services LLP, and also serves as national industry leader for our automotive sector clients. In that capacity, Rob works with companies throughout the automotive industry, including the major OEMs and Tier One suppliers. Before joining Deloitte, Rob served as global head of compliance and assistant general counsel at Ford Motor Company, and served as Ford’s chief counsel on safety, emissions, fuel economy, and recall matters. He brings this experience to Deloitte in working with clients on a wide array of quality, supply chain, recall and regulatory matters.
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Miguel Blockstrand

Miguel Blockstrand, the Director of Product Line Device Connections at Ericsson AB, is responsible for the machine-to-machine (M2M) portfolio at Business Unit Networks. Implementing new technologies has been a common theme throughout his career. Prior to his current role, he has been responsible for defining and implementing strategies for Mobile TV and IPTV. In his current role, Miguel accurately predicted the impact of video and TV clips on the mobile networks. The “technology firsts” he has witnessed include the first-ever WCDMA call, the first rollout of the Japanese PDC System, as well as the first GSM calls.
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Steve Boese

Steve Boese is a Co-Chair of Human Resource Executive Magazine’s HR Technology Conference, the leading global event for the HR Technology Industry, and a Technology Editor for LRP Publications. He brings over twenty years of experience in the design and implementation of complex human resources technology solutions for global enterprise clientele. Previously, as a Director of Talent Management Strategy for Oracle Corporation, Steve helped to create and deliver the next generation of Human Capital Management solutions. He hosts the popular radio program, “HR Happy Hour Show,” opening the lines of communication among HR thought leaders, practitioners, and service providers in global human resources. Steve has been a speaker at the HR Technology Conference, HR Executive Forum, SHRM Annual Conference, and regional SHRM events. His blog was selected as the number one Talent Management Blog by editors of the Fistful of Talent in February 2010.
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Scott Bolick

Scott Bolick leads SAP’s solution management team, responsible for delivering solutions assisting companies across the full product lifecycle – sustainable innovation, responsive manufacturing, and operational excellence. Previously, Scott led various efforts to embed sustainability within SAP’s operations and solutions. Scott also served as Vice President for Portfolio Strategy Group (PSG), which is responsible for the company’s portfolio governance process and drives key cross-topics portfolio priorities. Prior to SAP, Scott was a consultant for both McKinsey & Company and Accenture. Scott also served as the Vice President, Secure Networks Solutions and Applications, at Enterasys Networks. Additionally, Scott served in various leadership roles in the United States Army during his five years of service. Scott holds a Masters of Business Administration from Harvard Business School and a Bachelor of Science from the United States Military Academy at West Point.
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Allen Bonde

Allen Bonde, CMO at The Pulse Network, entrepreneur and industry watcher with 20 years in online marketing, CRM, and e-commerce. Allen helps Pulse clients evolve their digital marketing and business strategies to include video content, community engagement and social media campaigns. Previously, he was co-founder and CMO at social marketing tools pioneer Offerpop; CMO and SVP of strategic services at eVergance; and started the Internet Computing practice at Yankee Group. Allen began his career in corporate R&D telecom, where he received a US patent. He has appeared on CNBC, Fox News and PBS television, and blogs for 1to1Media, oneforty.com, Social Times and WOMMA. He was named a Top CMO on Twitter by Social Media Marketing Magazine in 2010.
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Susan Bor

Susan Bor is the Global Senior Vice President of Talent at SAP. She is responsible for leading SAP’s talent acquisition strategy, which includes executive, professional, and entry level hiring, as well as employer branding and marketing. Susan supports SAP's efforts to make the company the employer of choice in the IT industry. Prior to joining SAP, she spent 12 years in HR leadership positions at Royal Bank of Scotland Group, most recently as director of Group Resourcing, responsible for all global recruiting and hiring requirements. Before that, she was an HR manager at large organizations that include Abercromby Motor Group and Tesco Stores.
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Peter Bostelmann

Peter Bostelmann is the Director of Mindfulness Programs at SAP, a global market leader in enterprise application software. Peter is also an executive coach and mindfulness teacher and he was previously a Global Health Management Ambassador for SAP. Peter created the Mindfulness @ SAP Program to support a cultural change. Offering mindfulness based trainings to SAP’s employees will support a cultural shift towards an increasing capacity of creativity, focus, resilience, leadership excellence and wellbeing at all levels of the organization. Prior to his current role focusing on developing concepts and leading programs for corporate mindfulness, leadership and well-being at SAP, Peter spent 15 years working with SAP clients internationally as a senior project and program delivery manager. Peter brings a wealth of field experience and his training as an industrial engineer to his current efforts to bring mindfulness programs to scale at SAP globally, including recent initiatives to expand the footprint of mindfulness programs in the U.S., Europe and Asia.
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Jason Bradley

Jason Bradley, EPM Practice Leader at SAP, has extensive experience in addressing complex customer implementation and solution issues. With over 17 years of experience at SAP, Jason’s background as a consultant, as well as his participation in dozens of full life-cycle EPM implementations, provide an extensive foundation of experience to ensure customer success. He brings a broad and diverse base of knowledge of the entire SAP EPM solution suite and has an extensive network across all operating areas of SAP.
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Mark Breading

Mark Breading is a Partner at Strategy Meets Action (SMA), a strategic advisory firm offering a unique blend of advisory, research, and project-based consulting services to insurance companies and solution providers. Mark is well known for his perspectives on innovative uses of technology in insurance and the future of the insurance industry. Mark leads the research program at SMA, and has exceptional knowledge and experience in all aspects of advanced technologies and solutions that provide value across the insurance enterprise – including data and analytics, customer communications, enterprise content management, and mobile technologies. Mark has held both technical and business roles in sales, consulting, marketing and business strategy, and has advised insurers around the world for almost 30 years. His roles have included IBM’s Global Insurance Strategist, Global Insurance Marketing Leader and Director of Global Insurance Executive Conferences.
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Joana Breidenbach

Joana Breidenbach holds a PhD in cultural anthropology and is the author of numerous publications on the cultural consequences of globalization, including Seeing Culture Everywhere (University of Washington Press, 2009). After a five-month trip around the world with her husband and children, Joana co-founded betterplace.org in 2007. To date, the Berlin-based social business is Germany’s largest donation platform. Joana heads the betterplace lab, a think-and-do tank seeking to improve the social sector through the use of digital technologies.
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Gerard (Rod) Brennan, CFE, PhD

Gerard (Rod) Brennan, CFE, PhD, is NA Risk & Internal Control Officer for Siemens. A passionate advocate of using technology to audit and monitor, he works with researchers around the world to develop a continuous auditing / monitoring culture and technology for Siemens. Rod successfully defended his PhD thesis on "The Use of Intelligent Software to Enable Continuous Auditing". His research work included the design and development of a proof of concept ERP (SAP) continuous auditing software model incorporating some of the latest continuous auditing research concepts. The model was co-developed with Rutgers Universities' Continuous Auditing Research Laboratory (CarLab). Rod is also an adjunct professor teaching advanced auditing and information technology in the Rutgers University MBA program. Previously, he worked as CFO for a foundation, as an SAP consultant, and in various accounting and controlling positions for a Fortune 500 US company.
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Denise Broady

Denise Broady is responsible for Solution Marketing (SoMa) and Competitive & Market Intelligence (CMI) in the Industry Business Solutions at SAP. Her team owns the SAP messaging and positioning across 24 industries and 11 lines of business globally and connects the market trends, understanding the key competitors to deliver insights to customers, top executives, channels, and the SAP community. Denise recently led a strategic project in Demand Management optimizing the handshake between sales and marketing, and led a separate global team responsible for rolling out the global Demand Management framework, processes, KPIs, tools and governance model. Denise joined SAP through the TopTier acquisition with over 15 years of experience. Earlier, she gained hands-on SAP experience at Clarkston Consulting Group. Denise is the author of “GRC for Dummies” (2008) and “Driven to Perform” (2009), covering GRC, EPM, and BI topics.
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Florian Brody

Florian Brody, managing partner at Brody and Partners and a Principal at The Halo Agency, is a marketing strategist in the digital content, transactions, and payment space. He was Vice President Marketing at multiple Silicon Valley startups in mobile retail payments, targeted offers, digital media, and visual search; Director of Marketing at A9.com, an Amazon.com company; and headed Marketing Communications at YouSendit. Earlier, he was Director of Business Development at Red Herring Magazine. Florian co-invented the first electronic books and created groundbreaking digital publishing solutions in Europe and the US. A member of the Graduate Faculty of Art Center College of Design, Florian studied Computer Science and Linguistics at the University of Vienna. He is co-chair for the GABA media and entertainment chapter (German American Business Association), a member of the Cinémathèque Française, and was founding president of the Austrian Association of Scientists in N. America.
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Kerry Brown

Kerry Brown, SAP evangelist, thought leader, and Head of Strategy & Alliances for SAP Americas, helps companies achieve organizational competency with SAP to create value while becoming a best-run company. An international speaker on change management, learning, social and collaboration, Kerry interacts with diverse global occupational cultures and industries, including many Fortune customers. Previously, she worked directly for Coca Cola Enterprises, Baker Hughes, and CSR. Read her thoughts on the evolution/revolution of learning and change: http://scn.sap.com/people/kerry.brown/content
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B.J. Bueno

A dynamic young lecturer and creative strategist, B.J. Bueno has forged a reputation based on his insight and expertise in building brands. He has written several books on marketing and branding and is a sought-after speaker. In 2006, B.J. founded The Cult Branding Company, a brand modeling research firm located in Orlando, Florida. He is also a partner in Nonbox Consulting, a think tank that offers consumer insight strategies, leadership coaching, brand education and training, and creative development services.
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Megan Burns

Megan Burns, Principal Analyst serving Enterprise Customer Experience Professionals at Forrester, is a leading expert on measuring customer experience, benchmarking a company's ability to deliver great customer experience, estimating the ROI of a customer experience improvements, and getting executives to actively participate in the customer experience transformation. She manages Forrester's Customer Experience Index, an annual benchmark of the customer experiences delivered by more than 150 large US firms. Megan’s secondary coverage includes best practices for customer experience governance and creating customer-centric cultures. She has been quoted in The Wall Street Journal, Internet Retailer, and B2B Magazine. Before Forrester, Megan held positions at AT&T, Intel and IBM.
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Oliver Bussmann

Oliver Bussmann is Executive Vice President and Chief Information Officer (CIO) of SAP AG. Since joining SAP in 2009, he has realigned the Global IT organization with SAP’s strategic objectives, transforming it into an agile organization to meet SAP’s growing business demands. His strategy development, execution, and client interaction were key factors in SAP Global IT winning the coveted the European IT Workplace of the Year 2012 Award, and the European CIO of the Year Award in 2012. Reported by Forbes, a recent study puts Oliver Bussmann at the top of the list of most socially active CIOs in the Fortune 250 and Global 250. He was named one of the “Top 25” Executives in Technology by the Wall Street Journal in 2011. Building SAP´s brand as a leader in this market, Oliver launched the CIO blog (www.sap.com/cio), built an extensive Twitter community (www.twitter.com/sapcio) and earned a mass of media mentions.
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Shirley Calla

Shirley Calla has held fashion design and apparel merchandising positions with Koret, Notables, Calvin Klein Sport, and served as Executive Vice President, Merchandise and Design with the Kellwood brand Jax. A teacher on the Faculty of Design at Kwantlen Polytechnic University (KPU) starting in 1998, she is a member of the National Apparel Affinity Group, post-secondary educators in fashion design, marketing and manufacturing. She has been involved in curriculum development for KPU programs and currently teaches in the Bachelor of Design in Fashion & Technology Program, part of the new Chip and Shannon Wilson School of Design, named for the founders of lululemon. Shirley is studying in the Master of Education Program focusing on Creativity, Collaboration and Critical Thinking at Simon Fraser University, expanding on her unique combination of industry and educational experiences.
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Russ Campanello

Russ Campanello is Sr. Vice President-Human Resources at iRobot Corporation (Nasdaq: IRBT) in Bedford, MA. He is responsible for developing the human resource strategies and delivering the HR products and services that maintain and enhance iRobot’s ability to attract and develop the talent necessary to support its mission of changing the world through robotic innovation. He has 25 years of leading HR organizations for firms such as Phase Forward Inc., Keane Inc., Genzyme Corporation, and Lotus Development Corporation. Renowned for his expertise on the strategic role of human resources in business, Russ was named to HR Magazine’s prestigious “50 for History” listing, which recognizes 50 outstanding individuals for their significant and lasting impact on human resource management. He was also named as one of the top 25 Workplace Visionaries of the past 75 years by Workforce Magazine. He is a leading innovator of the changing role of HR in the marketplace.
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Michael P. Cangemi

Michael P. Cangemi, CPA, CGMA, author and business advisor, is the former President, CEO and Director of Etienne Aigner Group, Inc., and President and CEO of Financial Executives International (FEI). He currently serves as President of Cangemi Company LLC, focusing on technology for business, Continuous Monitoring and Analytics for GRC and Business Process Improvement. Michael is a Senior Fellow for the Rutgers University Continuous Audit Lab; serves on FEI’s Committee on Finance & Technology; and is a Senior Advisor to Oversight Systems, CaseWare RSM, and a footwear company. He recently published “The Benefits of CM”. His CAE experiences were published in his second book, “Managing the Audit Function”, which was translated into Chinese and Serbian. Michael was Editor-in-Chief of the IS Control Journal from 1987-2007. In 2000, The Cangemi Audit & IT Audit Library was established at the University of Mississippi’s Auditing Archival Center to store his collection of IT audit books.
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Vicki Cantrell

Vicki Cantrell, SVP, Communities and Executive Director, Shop.org, is senior vice president, communities, and executive director of Shop.org at the National Retail Federation (NRF). She is responsible for providing strategic direction and management of Shop.org, NRF’s digital retail division. Additionally, she provides oversight for all NRF communities, including NRF’s CIO Council, CMO Council, the Association of Retail Technology Standards (ARTS) and Loss Prevention. Prior to joining NRF, Vicki served as the COO and CIO of Tory Burch during a period of extreme growth and expansion domestically and internationally. During her storied retail career, Vicki has also worked as CIO of Giorgio Armani Corporation and held positions of growing responsibility with Gucci Group, Party City and JCPenney. Among other honors, Vicki was named as one of the most prominent women IT executives by Executive Technology Magazine.
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Vicki Cantrell

Vicki Cantrell is NRF’s Senior Vice President, Communities and Executive Director, Shop.org. She provides strategic direction and management of Shop.org, NRF’s digital retail division, as well as oversight for all NRF business-related communities, including NRF’s CIO Council, the Association of Retail Technology Standards (ARTS), Retail Advertising and Marketing Association (RAMA), and Loss Prevention. Previously, she was COO and CIO of Tory Burch during a period of extreme growth and expansion domestically and internationally. During her storied retail career, Vicki served as CIO of Giorgio Armani Corporation and held positions with Gucci Group, Party City and JCPenney. She is a respected industry leader and has been an active member of NRF and the NRF CIO Council for over ten years. Vicki was named as one of the most prominent women IT executives by Executive Technology Magazine.
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Peter Cappelli

Peter Cappelli is the George W. Taylor Professor of Management at The Wharton School and Director of Wharton’s Center for Human Resources. A Research Associate at the National Bureau of Economic Research, he served as Senior Advisor to the Kingdom of Bahrain for Employment Policy from 2003-2005, and since 2007 is a Distinguished Scholar of the Ministry of Manpower for Singapore. HR Magazine named him one of the top 20 international thinkers, and he earned the International Association of Corporate and Professional Recruiters 2009 PRO award for contributions to human resources. Professor Cappelli’s recent research examines changes in employment relations in the U.S. and their implications. His book Managing the Older Work (with Bill Novelli) dispels myths about older workers and describes how employers can best engage them. Related work on managing retention, electronic recruiting, and changing career paths appears in the Harvard Business Review.
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Steve Carlotti

Steve Carlotti is the CEO of the Cambridge Group, a growth strategy consulting company owned by Nielsen. Steve has been in this role for about two years, growing the business by about 15 percent year-to-date. The Cambridge Group brings a unique perspective to growth strategy, combining a proprietary understanding of consumer or customer demand with business economics to identify and capture opportunities. Prior to the Cambridge Group, Steve was a Senior Partner at Prophet, a brand strategy consultancy, and spent nearly 20 years at McKinsey and Company, leading the Midwest consumer practice and the North American Branding Practice. Steve has been published in bigthink.com, The Huffington Post, TheAtlantic.com, and the McKinsey Quarterly.
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Becky Carroll

Becky Carroll is the author of The Hidden Power of Your Customers: Four Keys to Growing Your Business Through Existing Customers (Wiley, July 2011). She is also the founder of Petra Consulting Group, a consultancy focused on social media and customer experience. Her client roster includes Fortune 100 companies Electronic Arts, HP, Fujitsu, and Ford. Previously, she was the Community Program Manager and social media strategist at Verizon. Becky is the Social Media Contributor for NBC/TV San Diego. She teaches the “Marketing via New Media” class at UC San Diego and is the author of top customer service blog Customers Rock! (http://customersrock.net).
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Christopher Carter

Christopher Carter, CEO of Approyo, assists companies seeking knowledge and strategic focus to support their growth in the enterprise space using SAP HANA and Big Data. In 2005, Chris and his team created the first SAP cloud ever used by an SAP client.
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Nancy Casey

Nancy Casey is Global Vice President at SAP, where she leads the Customer Centric Merchandising and Marketing business solution area. Nancy manages strategy and development of software solutions which enable retailers to understand their customers and effectively drive beautiful customer experiences. Nancy has been at SAP for over 10 years. She has over 20 years of experience in the retail, consumer and software industries. Prior to SAP Nancy has held executive positions in numerous companies including Deloitte Consulting, Saks Fifth Avenue and several Silicon Valley startups. Nancy received her MBA from The Wharton School and her BA from Cornell University.
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Maurizio Cattaneo

Maurizio Cattaneo is the Global Lead for Utilities and part of the global Energy and Natural Resources hub in SAP Services. An electronic engineer with experience as a customer before moving into consulting, he has a special interest in utilities since 1999. He has worked for the major consulting companies in ANZ, Middle East and in EMEA, for the past 8 years in SAP consulting services, mainly in delivery roles out of the UK. Maurizio has knowledge of the utilities value chain, has implemented SAP wall-to-wall, and has been involved in large customer service and billing projects. Recently, he became interested in the transformation of the energy sector, looking at the impact of renewables, smart metering and electric vehicles on the energy grid, as well as the dynamics of utilities in energy and water, another key resource that is becoming increasingly scarce and critical around the world.
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Henry Chesbrough

Dr. Henry Chesbrough created the theory and coined the term ‘open Innovation’. His concept was introduced in his award-winning book, “Open Innovation: The New Imperative for Creating and Profiting from Technology” (Harvard Business Press, 2003), and extended to business model innovation in his 2006 follow-up, “Open Business Models: How to Thrive in the New Innovation Landscape”. His newest book is “Open Services and Innovation: Rethinking Your Business to Grow and Compete in a New Era” (Jossey-Bass, 2011). With global economies shifting from manufacturing-focused to services-focused, openness - and its ability to deliver improved choices for customers and better economies for corporations - is a path that can turn commodity companies into trailblazers. Dr. Chesbrough is Executive Director for The Center for Open Innovation.
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Alan Chow

Alan Chow, Chief Customer Officer Teradata Corporation, uses his extensive knowledge of Teradata’s technology, products, and services to advocate for customers and to ensure that the company’s customer strategy reflects customer needs and helps them to achieve strong business results and a high return on investment through their use of Teradata. Chow was one of the original Teradata database engineers who pioneered the development, professional services and customer support of what is now a multi-billion-dollar data warehouse market.
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Bernard Chung

Bernard Chung is a senior director of global solution marketing at SAP. He is focused on marketing solutions and is passionate about helping organizations to successfully engage their audiences to orchestrate customer experiences that build customer intimacy. A seasoned enterprise software professional, Bernard has held various CRM product strategy, product management, and product marketing roles for more than a decade. In his current role as a senior member of the solutions marketing team at SAP, he is developing solution strategy, messaging, and field enablement activities. Prior to joining SAP, Bernard held database marketing and marketing operations roles at American Express and Wells Fargo Bank. He holds a mechanical engineering degree from the University of Washington and an MBA from Carnegie Mellon University.
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Chris Cingrani

Chris Cingrani, a Senior Manager in Capgemini’s Business Information Management (BIM) group, is responsible for leading the SAP EIM practice within North America. For over a decade, he has been helping customers with the business and technical challenges and opportunities of planning and implementing Enterprise Information Management (EIM) initiatives within an enterprise environment. Previously, Chris served in sales and consultative roles at Informatica and Firstlogic/Business Objects; in a technical capacity at Ernst & Young LLP on technologies including Java, Visual Basic and multiple databases; and in sales roles at CDW and Morgan Stanley Dean Witter.
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Tim Clark

Tim Clark, Head of Brand Journalism at SAP, evangelizes and implements writing best practices that generate results across blog channels, integrated marketing plans and native advertising efforts. He uses two influential channels he launched to showcase best practice examples and help drive the business forward, SAP Business Trends on the SAP Community Network and SAPVoice on Forbes.com. Both channels are responsible for driving millions of page views and social shares, and have positioned SAP, and its exec-contributors, as true thought leaders and pioneers of the brand journalism movement. Tim encourages SAP employees and executives to "Tell the story you want to tell, not the story you think you should tell.”
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Carolyn Fitton Coad

Carolyn Fitton Coad is the Mobile Product Manager at SAP, where she focuses on mobile strategies including BYOD, BYOT, mobile app development and deployment strategy, and mobile security. She is the co-author of the first and second editions of “Enterprise Mobility for Dummies Book” (Wiley ) and was named the 2013 SAP Community Network Mobile Top Contributor. Carolyn lives in Toronto and enjoys cooking, sailing, skiing and volunteering. Visit her blogs on the SAP Community Network.
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Jen Cohen Crompton

Jen Cohen Crompton is CEO of Something Creative, the Philadelphia-based content marketing agency she founded in 2007. From its beginnings as a social media marketing company, Something Creative has evolved as content is the founding asset for effective social media and marketing strategies. Currently, Jen researches and provides content on tech-related topics such as big data, cloud, analytics, and mobility. She specifically blogs for SAP’s SCN and Business Innovations blogs and is currently working on a series about the future and how it relates to the innovative topics of the convergence of sports and analytics, disruptive technologies, the collaborative economy, and consumer empowerment. Jen is also an adjunct professor at Philadelphia University in the communications department. http://somethingcreativemarketing.com.
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Saul Colt

Saul Colt, Head of Magic at FreshBooks, was recently named as one of the iMEDIA 25: Internet Marketing Leaders & Innovators. He's been called one of Canada’s best community builders/experiential marketers. Chris Brogan once referred to Saul as “exactly who you want representing your company”. In a previous life, Saul launched Zipcar into the Canadian marketplace. He helped growFreshBooks.com from 250,000 customers to 4.5 million, and even knows what it is like to work for a large corporation from his former leadership role at Rogers Communications.
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Edward Cone

Edward Cone is a Managing Editor and Senior Analyst covering business technology at Oxford Economics, which means he manages research projects about what works and what doesn’t, and what comes next in the IT world. Ed spent more than two decades as a journalist in New York, France, and North Carolina, including stints as a contributing editor at Wired, an editor and writer at Ziff Davis, and a staff writer at Forbes. He also free-lanced for a bewildering variety of publications on everything from rock-climbing to politics, and wrote a weekly opinion column for the News & Record in his hometown of Greensboro, NC. As one of the first journalists with a blog, he published the semi-popular Edcone.com for longer than seems reasonable. He still likes his 2003 case study (http://bit.ly/12nBJy) on the Howard Dean presidential campaign because it documents the dawn of the social media era and even gets some predictions right.
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Swen Conrad

Swen Conrad currently leads product marketing for the cloud-based SAP HANA solutions SAP HANA One and SAP HANA Enterprise Cloud. He is an expert on Big Data, cloud and IT management, and has worked in a variety of senior roles including pre-sales, consulting, program management, and marketing at Hewlett-Packard, Synopsys and SAP. Swen frequently speaks at industry events and participates on expert panels. He has authored a book on IT Business Management fostering the trend of running IT with a stronger view at business results.
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Glenn Conradt

Glenn Conradt is the VP of Global Marketing and North America at CoreMedia, where he is responsible for global marketing and the North America business. He has 20 years of experience in North America, Europe and Africa in enterprise, business intelligence and portal technologies. Prior to CoreMedia, Glenn served as VP of Marketing at Tiburon, Inc., where he led the repositioning and re-branding of the company. He has also held executive management positions at Microsoft, Computer Associates, Sterling Software, Systemfabrik and Gentia Software.
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Meghan Cook

Meghan Cook, Program Director, Center for Technology in Government, University at Albany/State University of New York, works with teams from government, corporate, and academic organizations to address information management challenges through a unique collaborative process focused on the policy, management, and technology issues in the public sector. In this role, she leads projects with local, state, federal and international governments in order to inform both research and practice of digital government. Meghan has over 16 years of experience in intergovernmental information management, public value analysis and planning, open government, open data, information sharing, community building, and public sector strategic investing.
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Sarah Cooke

Sarah Cooke is recognized as an advocate for individuals and organizations who seek more meaningful and impactful work experiences. This comes from influence developed while at Dell, Herman Miller, Motorola and as well as experience as a social entrepreneur. Today, Sarah is an executive at Great Place to Work, partnering with clients to improve business performance through strengthened workplace culture. GPTW's approach to culture transformation is rooted in 25 years of research into exceptional organizations, refreshed annually through creation of the FORTUNE 100 Best Companies to Work For in America list. Sarah is a regular speaker at major conferences, such as South by Southwest, and corporate events. You can connect with her on Twitter at @sarah703.
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Kevin Cox

Kevin Cox, Senior Director, SAP Marketing, is responsible for SAP HANA marketing. He was named one of the top digital marketers of 2011 by B-to-B, the Magazine for Marketing Strategists. He has been with SAP for over 7 years, leading various strategic marketing initiatives including SAP NetWeaver and SAP Business Intelligence Accelerator.
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Richard Crespin

Richard Crespin is CEO of Crespin Enterprises, a boutique consulting firm advising businesses and non-profits on how to work together to solve big problems. Every non-profit is a business and every business has a social mission. “They just don't always know it or act like it,” so Richard helps firms find the unique social mission where they can make significant impact, and with non-profits to build programs that attract companies as partners and donors. On behalf of clients, he makes strategic introductions, translates the needs of businesses to NGOs and vice-versa, and structures outcome-oriented partnerships that amplify impact and get results faster at lower cost. Richard is a Senior Fellow of the U.S. Chamber of Commerce Foundation; a Senior Advisor to IO Consulting and the Institute for Public Private Solutions; advisor to the U.S. Global Leadership Coalition; and a member of the Executive Committee of the Board for the Corporate Responsibility Officers Association.
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Episode Listing:

Will Crump

Will Crump, Founding Partner at DATUM LLC. With over twenty years invested in building high-performance, cross-functional teams to compete in global venues, Will brings a wealth of experience in team selection, alignment, motivation and organizational development. He has 8 years of data management experience in Data Governance, ERP Consolidation, Process Improvement and Master Data Management, and 7 years of senior executive experience in guiding business development, international expansion, partnerships, line of business profit and loss, and product development.
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Bob Cummings

Bob Cummings, Head of SAP’s Industry Business Unit for Insurance, is responsible for SAP’s offering to insurance companies. He is a 20-year veteran in the SAP business, both with SAP Partners and, since 1994, in international roles at SAP. Bob was one of the original founders of the SAP Industry Business Unit for Insurance, which led to building-out an end-to-end insurance suite. In addition to SAP consulting, presales, development, and product management leadership roles, he served as an assistant to the SAP Executive Board driving strategic initiatives and campaigns. Previous roles include Vice President, Suite Integration Group; Vice President, Solution Management – Suite Optimization; Vice President, Global ERP Initiative – Board Office; Senior Director, EMEA Regional Industry Group; and Senior Implementation Consultant and Project Manager for large SAP implementations with multinational customers.
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Tom Davenport

Tom Davenport holds the President's Chair in Information Technology and Management at Babson College, where he teaches MBAs and executives about decision-making and analytics. He is also a Senior Advisor to Deloitte Analytics. His most recent book is Analytics at Work: Smarter Decisions, Better Results. In 2003, he was named one of the Top 25 consultants in the world by Consulting magazine. In 2007 and 2008, he was named one of the 100 most influential people in the IT industry by Ziff-Davis magazines. He directed research centers at Ernst & Young, McKinsey & Company, CSC Index, and Accenture. Tom has written, co-authored or edited 13 books, including the first books on analytical competition, business process reengineering, knowledge management, and the business use of enterprise systems. His articles and columns have appeared in the Harvard Business Review, Sloan Management Review, California Management Review, Financial Times, Information Week, and CIO.
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David P Delaney, MD

David P Delaney, MD, is Chief Medical Officer of SAP America’s healthcare business. His responsibilities include providing market insight, clinical and medical informatics domain expertise, driving strategy, and engaging with senior leadership at current and prospective clients across the payer and provider market. Before joining SAP, David was Chief Medical Officer at MedAptus, a privately held provider of revenue cycle management solutions to leading medical centers. There he was responsible for business development and product management, successfully launching two major products during his tenure. Prior to that, David was Director of Web Development & Applied Informatics at Boston's Beth Israel Deaconess Medical Center, a core Harvard Medical School teaching hospital where he led development of a number of the medical center's highly visible, award winning applications. Additionally, he was Associate Director of Medical Critical Care and practiced as an intensivist there for twelve years.
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Mark Delisi

Mark Delisi, Director of Corporate Responsibility (CR) at CSC, is responsible for global CR reporting, strategy and integration of sustainability in CSC’s business and that of their clients. In his 16 years with CSC, he has held a variety of positions, including leading the Leadership Academy and working to increase strategic sales and support account development in the company’s internal sales training unit. Mark holds a Bachelors degree in Mechanical Engineering and a Master of Arts in Theological Studies.
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Sven Denecken

Sven Denecken is Vice President Strategy Cloud Solutions at SAP. He assesses customer and market requirements, and supports SAP´s cloud strategy. Sven’s decades of experience working with customers, and his network of SAP´s field organization and partners, allow him to bring client issues and challenges directly into the solution development process. This assures that next generation software solutions address customer requirements and help them gain competitive advantage. Sven supports the strategy of cloud and its alignment with SAP’s field organization and ecosystem, cooperating closely with the respective teams. Collaborating with market constituents and SAP´s cloud organization, he and his team facilitate and enable sustainable relationships between SAP, customers, industries, and partners.
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Michael Wm. Denis

Michael Wm. Denis is the Vice President of Customer Engagement at InfoTrust Group, a company that provides content and knowledge management solutions for global aerospace, automotive, high-tech and media organizations. He has 24 years of experience in the aviation, aerospace, and defense industries, having held positions in engineering, operations, marketing, sales, and technology. His current research is on the fusion of advanced capabilities, such as prognostics and autonomics, and alternative delivery methods, such as software-as-a-service and business process outsourcing, focused on optimizing the profitability of capital-intensive, cash-flow-sensitive companies. Previously, Denis was a principal at Simat, Helliesen & Eichner, a senior manager at Accenture, and a surface warfare officer in the U.S. Navy. He has been published in Aviation Week, Aircraft Commerce and Airline Business, and is a bi-monthly columnist for the Aircraft IT Journal.
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Joe Dignan

Joe Dignan is Chief Analyst at Ovum, addressing the European public sector. He is a member of Ovum’s Industry Technologies team, which produces research and analysis on the use of technology in the education, government, health sciences, financial services, energy and sustainability, and telecoms industries. Joe’s area of expertise is transformation in government and the advances in ICT driving change in the European public sector. The focus of his research is the development of smart cities. He joined Ovum from Microsoft, where he was the World Wide Industry Managing Director for Local and Regional Government leading Microsoft’s nascent smart city value proposition. Joe has substantial experience in Government complemented by working for global public strategic transformation consultancies and blue chip suppliers such as EDS and Microsoft. He is a regular speaker at executive briefings, including keynotes at SmarterCities, eIndia, eDubai, and an expert speaker for the EC in China.
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Episode Listing:

Chris Dinkel

Chris Dinkel has over 12 years managing, developing and implementing large-scale complex information systems. His extensive experience includes all phases of the SDLC of enterprise wide Data Warehouses, Business Intelligence solutions, Custom client/server and Web Applications. His prior background includes project management, ETL, business analysis, design, development, and administration of Data Warehouses supporting SAP, PeopleSoft, relational databases, and SAP BW/BusinessObjects systems. He has helped large and small enterprises build out robust reporting and analytic architectures that support operational, ad-hoc, and dashboard requirements. The hundreds of reports, analytics, metrics, and dashboards he has built are in global use. He is currently an IT Leader responsible for delivery of Business Intelligence and Data Analytics to the 45,000 professionals of the US Member Firms of Deloitte.
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Episode Listing:

Lee Dittmar

Lee Dittmar is a Principal with Deloitte Consulting LLP and a senior partner in the Information Management Practice. He serves as National Sales Leader for the Deloitte Analytics Institute and the US Analytics practice. He is a recognized thought leader regarding how organizations can improve business performance and risk management by better aligning information management, technology and analytic capabilities with business needs. Lee founded and led Deloitte’s Sarbanes-Oxley and GRC consulting practices from 2003-09. Treasury and Risk Management magazine identified Lee on its 100 Most Influential People in Finance (2005, 2006, 2007) and Consulting Magazine named him one of The Top 25 Consultants in 2006. He leads the Information Management practice for the Energy and Resources industry practice, serving O&G and Utility clients. Lee serves as the lead consulting principal for key clients and plays leadership roles for several of Deloitte’s strategic alliances.
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Colin Dover

Colin Dover leads Solution Marketing for Enterprise BI Platform at SAP. Since first joining a London-based data warehousing company in the mid-1990s, Colin has accumulated over 17 years of experience in Enterprise Software, with various roles based throughout Europe and North America, and spanning a variety of technical and strategic roles at companies such as Brio, Hyperion and Oracle. In early 2010 he joined SAP, sold on the company's vision of innovation for Analytics. With an extensive background in Capital Markets, he took the role in the BI COE for Strategic Industries where he was responsible for both representing SAP’s BI portfolio, acting as an evangelist for SAP’s corporate strategy and vision for Analytics, and helping dozens of customers define their own BI strategies within Financial Services and Insurance.
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Howard Dresner

Howard Dresner is Chief Research Officer at Dresner Advisory Services, LLC, an independent advisory firm. He is a well-known authority in the areas of Business Intelligence and Performance Management with more than 30 years of IT industry experience. Previously, he spent 13 years at Gartner, where he was a Research Fellow and Lead Analyst for BI. He also served as Chief Strategy Officer at Hyperion Solutions. Howard is the author of Profiles in Performance – Business Intelligence Journeys and the Roadmap for Change (John Wiley & Sons, November 2009) and The Performance Management Revolution: Business Results through Insight and Action (John Wiley & Sons, November 2007). He publishes several landmark research studies each year: The Wisdom of Crowds Business Intelligence Market Study ® and The Mobile Business Intelligence Market Study. www.business-intelligence-study.com.
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Adrian Drury

Adrian Drury leads Ovum’s Consumer IT & Integrated Media team, covering the impact of IT consumerization on the engagement model for enterprises with their employees, customers and the opportunity for industry value chain re-engineering. He has published studies looking at smart device application development, device distribution strategies, marketing automation and customer lifecycle management, and process re-engineering innovation strategy. Adrian also leads the Media & Broadcast technology team, covering technology, IT, networking and commercial strategy in the convergent broadcast, media and telecoms industries. Previously, he was a founding employee and Head of Strategy and Business Development at The Cloud, Europe's largest wireless hotspot network.
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Raluca Druta

Raluca Druta is the HCM analyst for TEC (Technology Evaluation Centers). She holds a graduate diploma in computer science, and brings in-depth knowledge of various industries and their related business fields to her research. In addition to her experience as a consultant for IT firms in the areas of conflict management resolution and recruiting and staffing, Raluca has also implemented feedback management software and trained end users and administrators in higher education institutions. She is proficient in project management, and has a working familiarity with employee issues common to higher education, IT, retail, and manufacturing. Previously she was a professional services consultant with the Montreal-based feedback management software provider eXplorance. Blog: www.technologyevaluation.com/research/author/4/3456469.
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Lynne Dunbrack

Lynne Dunbrack is Research Vice President for IDC Health Insights. She manages a group of analysts who provide research-based advisory and consulting services for payers, providers, accountable care organizations, IT service providers, and IT suppliers that serve those markets. Lynne also leads the IDC Health Insights' Connected Health IT Strategies program. Previous roles include Product Manager for MA-SHARE, LLC, one of the nation’s first clinical data exchange demonstration projects; Director of Product Management at NaviMedix, Inc. (now NaviNet) and the Director of HIPAA Compliance. Lynne has been quoted by The Wall Street Journal, Investor's Business Daily, and The New York Times. She blogs in the IDC Community (http://idc-insights-community.com/health). Lynne holds a B.A. from the College of the Holy Cross, and an M.B.A. with a concentration in healthcare management and an M.S. in Management Information Systems from Boston University's Graduate School of Management.
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Gregory J. Dunn

Gregory J. Dunn manages the Global Product Management Group for Sybase, Inc, leading the efforts for hosted and business solutions focusing on B2C services within the mCommerce, Telco and Enterprise-related verticals. He began his career at the divestiture of AT&T, where at Pacific Telesis his milestone achievement was launching the first statewide 900mhz messaging system in the US. As Director of Product Management for Verizon Wireless at Bell Atlantic Mobile, he oversaw data and Internet product launches, including the successful BREW service offering. At start-up venture Inphomatch (Mobile 365), he served as Vice President, Carrier Services and Vice President, Americas, and helped launch the first inter-carrier messaging platform in the US. Greg was part of the key executive team that saw the successful acquisition of Mobile 365 by Sybase in November 2006.
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Rick Dutta

Rick Dutta, CEO and Chairman of Nexvisionix, a company focused in the Retail BI and Analytics space, is a serial entrepreneur with over 25 years of experience in the high tech industry. In 1990, Rick founded his first company, Nexgenix, an IT and interactive marketing services company. He took it to $100m in revenue before it was sold to a PE company. In 2002, Rick co-founded Equinox, a financial services BPO company subsequently sold to IFlex, which is currently a division of Oracle Corporation. Through his holding company, Rick’s current passive and active investments include mobile, telecommunications and software segments. He serves on a number of boards, including the University of California Irvine Chancellor’s Chief Executive Roundtable, and as an advisory board member within several schools within UC Irvine.
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James Van Dyke

James Van Dyke, Founder and President of Javelin Strategy & Research, has over twenty years’ experience in electronic commerce, financial services, security and payments. Javelin provides leaders with strategic and factual insights on customer transactions. Previously, he was Research Director of financial services and payments efforts for Jupiter Media Metrix; served as product director for an Internet encryption system used by Global 1000 commercial banking firms; provided Internet products strategy at Hewlett Packard; and launched an Internet banking and payments system. James presents at the US House of Representatives, Federal Reserve Banks, and professional venues. His comments reach over 40 million people globally each year though NPR, The Wall Street Journal, Business Week, The Economist, Forbes, USA Today, The New York Times, The San Francisco Chronicle, Financial Times and American Banker.
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John Edelman

John Edelman was appointed in 2010 as Managing Director, Global Engagement and Corporate Responsibility at Edelman, the world’s largest PR firm. He leads the firm’s global citizenship initiatives including corporate social responsibility, volunteerism, corporate philanthropy, community engagement, supplier and partnership engagement, environmental sustainability, and corporate reporting. He also co-leads the Global Diversity Advisory Group with Claudia Patton, Chief Talent Officer. Previously, John served as Managing Director, Global Human Resources since 1995, and as Vice President and General Manager in the Edelman office in Dallas. The Edelman firm has 67 offices and more than 4,800 employees worldwide, plus affiliates in 30 cities. The firm was named Advertising Age magazine’s top-ranked PR firm of the decade in 2009; AdWeek’s PR Agency of the Year in 2011; and The Holmes Group’s 2012 Silver Sabre for PR Agency Citizenship.
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Richard Edwards

Richard Edwards, a principal analyst at Ovum, established his reputation as a research analyst in 2003. The “knowledge worker” remains the primary focus of his research stream, and his knowledge and expertise in the areas of enterprise collaboration, knowledge management, social business and the consumerization of corporate IT have helped Ovum’s clients in industry and commerce to reap the business benefits of an ever-changing IT landscape. Richard has over 25 years’ experience in the IT industry across a range of industry sectors, including pharma, finance, and engineering. Prior to becoming an analyst, Richard was a technology management consultant with Capgemini, advising multinational clients on matters relating to enterprise content management and knowledge worker strategy. Richard’s deep understanding of corporate ICT issues were developed while working as a technical consultant for the IT services division of a large international manufacturing company.
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John Elder

John Elder leads Elder Research (www.datamininglab.com), America’s largest and most experienced data mining consultancy. Founded in 1995, and with offices in Charlottesville, VA and Washington, D.C., Elder Research has solved projects in a huge variety of areas of mining data, text, and links. John has co-authored three books on practical data mining, ensembles, and text mining; two won PROSE awards for top book in mathematics or computer science. In addition to being the author of data mining tools, a discoverer of ensemble methods, the chair of international conferences, and a popular keynote speaker, John is best known for explaining complex analytic concepts with clarity, humor, and enthusiasm. He has degrees in Engineering (Systems, UVA + Electrical, Rice) and is an occasional Adjunct Professor at UVA. He was honored to be named by President Bush to serve five years on a panel to guide technology for national security
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Daniel Elliott

Daniel Elliott is Program Manager at CDC Development Solutions, an international development organization, whose mission is to reinvent how public, private, and social interests converge to address global challenges. One way in which they do this is through the design, implementation and impact measurement of International Corporate Volunteer programs for over a dozen corporations. Daniel is the key client manager for SAP’s Social Sabbatical Program and was responsible for helping SAP launch the pilot teams deployed to Brazil, South Africa and India in 2012. Previously, Daniel was the Director of International Research at Greenberg Quinlan Rosner, a political consulting and public opinion research firm. He was named one of the “Top 99 Under 33” Foreign Policy leaders by the Diplomatic Courier Magazine in 2011 and has been published in the Council on Foreign Relations.
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Jeremy Epstein

Jeremy Epstein, VP of Marketing at Sprinklr, manages influencer relations, analyst relations, public relations, events, and content. In 2008, while working at Microsoft, Jeremy proposed to his colleagues, “The world of marketing and relationships is changing and we may want to experiment with this new thing called ‘Facebook’.” Though Jeremy had authored one of Microsoft’s most successful marketing blogs (110k+ views/month), his suggestion met with severe opposition. He then became CEO of his own consulting firm, Never Stop Marketing, with clients including Microsoft, Johnson & Johnson, Yes To Carrots, Global 360, Pinstripe, and NY Times best-selling authors. In 2010 Microsoft asked Jeremy to be its worldwide instructor for an internal Digital, Social, and Community Marketing training class. He is the author of ‘It’s All on the Blog, Don’t Buy the Book!” and e-books including “Dandelion Marketing: How to Increase Your Odds of Going Viral.” Jeremy blogs at www.ignitingtherevolution.com
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Susan Etlinger

Susan Etlinger is an industry analyst at Altimeter Group, where she works with global companies to develop both social data and intelligence strategies that support their business objectives. Susan has a diverse background in marketing and strategic planning within both corporations and agencies. A frequent speaker on social media and analytics, she has been extensively quoted in outlets including Fast Company, BBC, New York Times and The Wall Street Journal. Read her “Thought Experiments” blog at susanetlinger.com
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Anne B. Evans

Anne B. Evans is Vice President for Global Strategic Resources at Ashoka and a member of the Ashoka Leadership Group. She provides global planning and coordination of Ashoka’s relationship with SAP. Anne has been a social entrepreneur, Executive Officer of the National Gallery of Art in Washington, D.C., and a Partner at the MAC Group (now Gemini Consulting), focusing on the financial services and telecommunications industries. She has also consulted to and serves on the boards of a variety of for-profit and nonprofit organizations. In 2001, Anne co-founded the Kenya Education Fund to support secondary-level education of nomadic and other poor children in Kenya. She now serves on its board, in addition to her work with Ashoka. www.Ashoka.org. www.kenyaeducationfund.org.
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Bob Evans

Bob Evans is Vice President of Strategic Communications for SAP. He joined the company in April 2011 and late last year helped create a new 50-person team within the Marketing organization called Customer Central, which celebrates SAP’s customers through stories of their innovations and success. Bob also writes a widely read column for Forbes.com on business innovation. Before joining SAP, Bob covered the business-technology world as primary analyst and blogger for InformationWeek.
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Nigel Fenwick

Nigel Fenwick is Vice President, Principal Analyst at Forrester. He focuses on the role of CIO as a business leader influencing business strategy and performance. His research focuses on the IT-to-BT transformation, business and technology strategy, social technology strategy, and technology trends and their impact on competitive advantage. Previously, as practice leader for Forrester's IT Leadership Boards, he grew the business more than 300% in four years and built a high-performing team delivering outstanding service to senior IT professionals while tapping into the collective wisdom of the Leadership Boards members. Nigel's early career focused on helping companies reengineer the business process through emerging technology, as a senior consultant for the UK's National Computing Center (NCC). He went on to join Reebok UK as executive director, management information services (CIO; founded an eCommerce research business; and ran a GPS commercial fleet tracking systems business.
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Kai Finck

Kai Finck is Senior Vice President of Line of Business Solutions for Corporate Functions, comprising SAP’s solutions for Human Resources, Finance, Enterprise Asset Management, Real Estate, IT and Commodities Management. He joined SAP in 1998 as a developer in the Industry Business Unit Automotive. In 2001, he took over responsibility for the Strategic Custom Development Project with the German Armed Forces, resulting in a differentiating Industry Solution for Defense Forces & Public Security. Kai was then appointed Vice President for the Development Unit Manufacturing Industries & Defense, and two years later was named Senior Vice President for the Development Area PLM, Industries & Asset and Mobile. Prior to joining SAP, Kai was an officer in the German Air Force responsible for Aircraft Maintenance.
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JP Finnell

JP Finnell is Head of Mobile Strategy, NA Services for SAP. Previously, he consulted to enterprise, technology, and carrier clients as General Manager of Mobility Professional Services at Nokia and Managing Partner of Mobility Partners. JP played a founding role in Mobile Monday Mid-Atlantic, one of 100+ chapters in the world’s leading mobile community. His research on collaboration and enterprise mobility has been published by GigaOM Pro. JP is a conference speaker at CITE (Consumerization of IT in the Enterprise), e2, SAPPHIRE NOW, as well as local chapters of ASUG, SIM and Mobile Monday. He was a Fellow at the Joseph H. Lauder Institute of Management & International Studies, where he received an MA from the University of Pennsylvania. He holds an MBA from the Wharton School and a BS from Georgetown University.
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Episode Listing:

Carolyn Fitton

Carolyn Fitton, Mobility Manager at Sybase, an SAP Company, has diverse experiences in marketing and enterprise mobility strategy. She drives sales and marketing initiatives across the Sybase and SAP ecosystem, educating stakeholders on enterprise mobility solutions, and helps lead go-to-market strategy and promotion of enterprise mobility products. Carolyn worked at Microsoft from 2007-2010 with their information worker products (CRM, office, sharepoint, VoiP), and at Sybase, where she sold originally mobile smart phone PIM sync software, mobile web site and database tech, and legacy AvantGo technology. Carolyn wrote Enterprise Mobility Guide for Dummies to help business people make sense of mobility, explain its impact and value, and offer simple ideas and tips for embracing mobility to improve operations and become competitive.
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Richard Fleming

Richard Fleming is a partner in Bain & Company’s New York office, where he is a member of the Financial Service and Performance Improvement Practices. He joined the firm in 2001. Richard has worked across a number of industries including financial services, manufacturing, pharmaceuticals, restaurants, airlines and telecommunications. His experience covers strategy development, operational performance improvement and program management, supported a bank post-merger integration program. Led streams focused on contact centre performance and customer experience improvement, and wealth management. Prior to Bain, Richard was a Manager at Accenture in Europe. He holds an MBA from Australian Graduate School and a BA honors in Physics from Oxford University.
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John H. Fleming, Ph.D.

John H. Fleming, Ph.D., is Chief Scientist, Marketplace Management for Gallup and co-author of the book Human Sigma: Managing the Employee-Customer Encounter. John was instrumental in the development of Gallup's CE 11 customer engagement program. He is Chief Scientist for Gallup's Marketplace Management and HumanSigma practices, which set worldwide standards for Gallup's brand measurement and customer engagement management applications. He also leads Gallup's Business Impact Analysis Consulting Group, and serves as an internal and external consultant on issues related to research design, analysis, and complex modeling. John has published research articles and book chapters in the Journal of Personality and Social Psychology; Social Cognition; Journal of Experimental Social Psychology; and Personality and Social Psychology Bulletin. Before joining Gallup, he spent six years on the psychology faculty at the University of Minnesota.
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David Fowler

David Fowler is the Senior Director for Services Marketing at SAP America Inc. Dave’s career in Information technology has spanned 25 years and has largely focused on IT for Manufacturing and Supply Chain. In his nearly eight years with SAP, Dave has focused on Marketing and Marketing Leadership in a variety of customer facing roles. Outside of his career, Dave is an avid outdoorsman, backpacker and scout leader.
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Thomas Fox

Thomas Fox has practiced law in Houston for 25 years. He is now an independent consultant, assisting companies with anti-corruption and anti-bribery compliance and international transaction issues. He was most recently the General Counsel at Drilling Controls, Inc., a worldwide oilfield manufacturing and service company. Tom was previously division counsel with Halliburton Energy Services, Inc., where he supported Halliburton’s software division and its downhole division. He is the author of the award-winning FCPA Compliance and Ethics Blog and the international best-selling book, “Lessons Learned on Compliance and Ethics.” He has also published the book “Best Practices Under the FCPA and Bribery Act” and the ebook “GSK in China: A Game Changer in Compliance.” Tom writes and lectures across the globe on anti-corruption and anti-bribery compliance programs.
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Andrea France

Andrea France, Retail Industry Principal, Fashion Apparel and Footwear, has been with SAP for over 15 years, working in the fashion retail and wholesale verticals. With more than 25 years of buying, merchandising, store operations and technology systems experience in the apparel, footwear, and accessories market, she applies vast fashion industry expertise, focusing on technology as a driver of strategic growth through operational excellence in supply chain, wholesale and retail integrated systems. Before SAP, Andrea worked in technology project management, implementation and consulting for JBA Software, managing various apparel, footwear and retail clients. Her fashion retail background began at a privately held independent shoe retailer. A former Chair of the American Apparel and Footwear Association’s Supply Chain Product Innovation Leadership Committee, she now serves on the Executive Committee and is on the Advisory Board of Between Friends Chicago, a domestic violence agency.
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Steve Freeman

Steve Freeman is the Vice President of Operations at Decision First Technologies (DFT), an Atlanta-based business analytics consultancy focused on data governance, real-time analytics, and predictive analysis. DFT has been a leader in business analytics since its founding in 2001 and is a seven-time partner of the year for SAP BusinessObjects. Steve is responsible for Decision First’s go-to-market strategy and services execution across all vertical markets. A business analytics veteran, Steve has held numerous senior leadership roles with business intelligence firms including Cognos, Endeca, and BusinessObjects.
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Aviva Freudmann

Aviva Freudmann directs business research studies in Continental Europe, the Middle East and Africa for the Economist Intelligence Unit, based in Frankfurt, Germany. She has 35 years of experience as a journalist, researcher and editor covering a variety of industries, including healthcare, financial services, insurance and risk management, transport, logistics, energy and environmental protection. Aviva was previously Editorial Director, Canada Bureau Chief and European Editor of the Journal of Commerce, a US newspaper; where she began her career as an insurance reporter in Washington, DC. She is also former Associate Editor of Energy Daily, a US publication focused on the energy industries.
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Curtis Fry

Curtis Fry, Vice President of Technology & Support and a co-founder of Navigator Business Solutions (NBS), holds a degree in Engineering. He started his career designing and working in the custom configuration of commercial jet aircraft before transitioning into the world of Enterprise Resource Planning (ERP). With Navigator and SAP, this background of engineering and make-to-order manufacturing is complemented with Curtis’s expertise in all areas of information technology. He excels in business analytics and has worked with many companies to develop and deploy various KPI’s and information to help guide business strategies.
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Patrick Furlong

Patrick Furlong, Director of Policy and Communication for InVenture, is passionate about the intersection of storytelling and social change. InVenture unleashes the potential of developing entrepreneurs to lift themselves and their communities out of poverty by leveraging mobile technology to create credit scores for unbanked individuals around the world. Prior to InVenture, Patrick spent two years working in the nonprofit sector in Chile, Bolivia, and Ecuador. He then worked for City Year Los Angeles, in charge of City Year operations in Boyle Heights, a low-income community in East Los Angeles. He most recently worked at the Price School of Public Policy at the University of Southern California as the Assistant Director of Recruitment and Admissions, recruiting graduate students in public policy and urban planning, and creating and managing the school’s social media outreach strategy. Patrick was a New Leaders Council Fellow in 2011. www.inventure.org.
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Karen Furtado

Karen Furtado, a Partner at Strategy Meets Action, is a well-known expert in core systems. Insurers turn to Karen for modernization guidance because of her expertise on the most effective uses of technology in policy administration, rating, product configuration, billing, and claims. With deep understanding of maturing and emerging technologies, Karen helps insurers innovate for competitive advantage. She has held various leadership positions including Insurance Practice Director at Collaborative Consulting and Vice President of CGI’s Insurance Practice. Karen is frequently quoted in leading insurance trade journals, and has been a keynote speaker at major conferences such as ACORD LOMA Forum, IASA and ISOTECH. Karen holds a Bachelor of Science from Springfield College.
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Nataraj "Ganpy” Ganapathy

Nataraj "Ganpy” Ganapathy heads the HCM and the Mobility practices at Cogent Integrated Business Solutions Inc. He is an accomplished Human Capital Management practitioner with over 16 years of executive, business development and product development experience in SAP across multiple industries. Ganpy is well-qualified to drive resolutions for complex delivery challenges and to develop long-term business development strategies for technology-oriented service organizations. He has a strong, successful track record of design and development of Human Capital processes and implementation of technology solutions for projects ranging from small (100 employees) to large scale (100,000 employees). Ganpy has designed and implemented SAP process solutions for different areas in Human Capital such as payroll, PA/PD, OrgMgmt, time management, ESS/MSS, benefits and enterprise mobility. He has authored white papers, is an avid blogger, and has been a speaker at ASUG and SAP Insider conferences.
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Louise W. Gane

Louise W. Gane, MS, is a Genetic Associate at the University of California Davis M.I.N.D. Institute, working with the Fragile X Treatment and Research Center under the Directorship of Dr. Randi Hagerman. She has worked with more than 1500 patients with fragile X associated disorders (FXD) over 25 years. She is currently Co-PI on the fragile X Newborn Screening project under the NIH-funded University of Washington Center of Excellence. Louise works on the NIH-funded: Genotype Phenotype studies in Fragile X; DOD-funded study: A Controlled Double-Blind Cross-over Trial of Ganaxolone in Children with Fragile X Syndrome; HRSA-funded: An Open Resource for Autism iPSCs and their Derivatives; and other FXTAS-related studies. She is a member of the Fragile X Clinical and Research Consortium (FXCRC) and National Fragile X Foundation (NFXF) Scientific & Clinical Advisory Board. Louise is a past member of the NFXF board and in 2004 received the NFXF Jarret Cole Clinical Services Award
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Jorge Garcia

Jorge Garcia is Senior BI and Data Management Analyst at Technology Evaluation Centers (TEC). He has more than 20 years of experience in all phases of application development, database and data warehouse (DWH) design, plus more than 9 years in project management, covering best practices and new technologies in the BI/DWH space. Prior to joining TEC, Jorge was a senior project manager and senior analyst developing BI, DWH, and data integration applications with Oracle, SAP Business Objects, and data integration. He has worked on projects related to the implementation of BI solutions for the private sector, including banking and services. He has also worked with some of the most important BI and DWH tools on the market. Jorge is a member of the Boulder BI Brain Trust, a gathering of leading BI analysts, experts, and practitioners who attend half-day presentations from interesting and innovative BI vendors.
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Episode Listing:

Amanda Gardiner

Amanda Gardiner is Director of Partnerships at Pearson. She develops collaborations that support Pearson's engagement in the global education agenda, and represents the company in the Global Business Coalition for Education, the Learning Metrics Task Force, and on the Board of the Global Partnership for Education. Before joining Pearson, Amanda worked at the United Nations Development Program (UNDP) leading an initiative encouraging multinational companies to support the UN Millennium Development Goals. She was previously Program Director at the International Business Leaders Forum (IBLF) in London, where she advised corporate executives on responsible business practices in developing countries and also led the Secretariat for the Voluntary Principles on Security and Human Rights in the Extractive Industry. Amanda has been a consultant for UNESCO, the European Cultural Foundation, and the City Literary Institute, focusing on the role of culture and the arts in development.
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Episode Listing:

Kathy Gates

Kathy Gates, Chief Information Officer at the University of Mississippi (UM), served as project manager for UM's SAP student system implementation. Previously, she worked as a software developer for AT&T Bell Laboratories, as a technical consultant for the Mississippi Center for Supercomputing Research, and as the Director of Academic Computing and Enterprise Applications at UM. She holds M.S. degrees in Mathematics and Computer and Information Science from Ohio State University and a Ph.D. degree in Engineering Science from the University of Mississippi. In addition to being active in EDUCAUSE, Internet2, and SAP HERUG, Kathy is involved in many initiatives related to technology and higher education. Areas of focus include SOA architectures, mobile computing, and Web applications that interface with SAP. Her underlying objective is always to advance the University's mission through the smart, innovative use of technology.
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Episode Listing:

Kevin Gilroy

Kevin Gilroy is Senior Vice President of Global Indirect Channels at SAP. He joined SAP in 2010 as the senior vice president of ecosystem and channels for SAP North America, responsible for strengthening SAP’s competitive advantage, and leading the high-growth SME organization and the partner ecosystem. Prior to SAP, Kevin was president of Arrow Electronics Enterprise Computing Solutions division, where his responsibilities included the launch of a small and midsize business division. He also served as board member, president and CEO of OnForce, an online marketplace for buyers and sellers of IT services. Kevin spent 24 years at HP, where his most recent position was senior vice president of HP’s worldwide small and medium business segment. Kevin has been honored by CRN magazine as one the 25 most innovative channel executives and was named 2005 Channel Executive of the Year by Everything Channel Magazine. Kevin served as Secretary and Board member of Comptia.
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Episode Listing:

Kevin Gilroy

Kevin Gilroy is Senior Vice President of Global Indirect Channels at SAP. His responsibilities include Channel Sales and Programs across all global indirect channels. Kevin joined SAP in 2010 as the Senior Vice President of ecosystem and channels for SAP North America, leading the high-growth SME organization and the partner ecosystem. Prior to joining SAP, he was President of Arrow Electronics Enterprise Computing Solutions division, where his responsibilities included the launch of a small and midsize business division. He also served as board member, president, and CEO of OnForce, an online marketplace for buyers and sellers of IT services. Kevin spent 24 years of his professional career at HP, where his most recent position was Senior Vice President of HP’s worldwide small and medium business segment. He has been honored by CRN magazine as one of the 25 most innovative channel executives and was named 2005 Channel Executive of the Year by Everything Channel Magazine.
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Episode Listing:

Dan Gingiss

Dan Gingiss is the head of Digital Customer Experience and Social Media at Discover. In this role, Dan oversees the design and development of the company’s flagship website, Discover.com; manages the customer experience and VOC across all digital channels; and leads the company’s social media strategy and execution. Previously, he held Director roles in Rewards, Cardmember Acquisition, Products & Benefits, and Diners Club International. Dan holds a B.A. in psychology and communications from the University of Pennsylvania, and a Master of Business Administration in Marketing and Operations from the Kellogg School of Management at Northwestern University.
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Episode Listing:

Greg Girard

Greg Girard, Program Director, IDC Retail Insights Merchandising, Marketing, and Retail Analytics Strategies, leads IDC’s Global Omnichannel Retail Analytics Advisory Service. His research helps retailers find opportunities to improve their ability to make decisions with current, accurate, comprehensives, and trusted analytics. He explores opportunities to improve customer engagement with better analytics in merchandising, marketing, fulfillment, and commerce. Since great analytics are useful only if applied well, Greg focuses on people and processes as well. He has been involved in retail technology for 20 years as an analyst, retail technology executive, and co-founder of a social media collective intelligence start-up. Early in his career, he was a road-warrior management consultant. He earned an undergraduate degree in philosophy at Boston College and a graduate degree in urban planning at the City University of New York. Greg also pursued a graduate degree in philosophy.
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Episode Listing:

Michael Gliedman

Michael Gliedman, Senior Vice President and Chief Information Officer for the NBA (National Basketball Association), directs all technology initiatives relating to the collection, cataloging, storage, archiving and retrieval of NBA assets. Through a new partnership with SAP, Michael was instrumental in the league’s unveiling www.NBA.com/Stats, an unprecedented statistical destination on NBA.com providing access to the league’s entire official statistics history, back to the inaugural 1946-47 season. His teams provide technical infrastructure and on-the-ground support for more than 50 major events a year, including NBA All-Star, playoffs, finals, and NBA Global Games. Michael has helped drive technical marketing partnerships with IBM, Dell, Oracle, AT&T, Research In Motion, Verizon, Lenovo, HP, Akamai, Cisco, and SAP. Prior to the NBA, he was Senior Vice President of Application Development for infoworks, a Viacom technology service supporting MTV Networks and Showtime Networks.
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Chrissy Glover

Chrissy Glover is the Employer Brand Marketing Manager at Opower, a global SaaS company based in the highly competitive Washington DC and San Francisco recruiting markets. With more than 8 years of experience in HR and Marketing, she currently specializes in social recruiting strategies, employer branding, recruitment digital marketing, and targeted recruiting campaigns. In 2014, Chrissy was named a Glassdoor Talent Warrior, recognizing her as one of the top ten most cutting-edge talent acquisitions professionals. San Francisco Business Times has featured her as a “People on the Move” in the Bay Area.
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Episode Listing:

Ashish Goel

Ashish Goel is the VP and Regional Head for Life Sciences at Infosys in Europe. He is responsible for shaping the Infosys field force and go-to market strategy for the industry segment. He has very rich experience in Business Transformation, IT Strategy, Outsourcing and Talent Management. Ashish is passionate about innovation and has a strong track record of delivering business outcomes exceeding internal objectives and customer expectations consistently over years. In his two decades of professional experience, Ashish has amassed very rich international experience having worked extensively in US, Asia, Australia and Continental Europe before moving to UK and now lives in London.
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Episode Listing:

Jack E. Gold

Jack E. Gold is Founder and President at J.Gold Associates, LLC, a technology industry analyst firm. His 40-plus years in the computer and electronics industries include work in imaging, multimedia, technical computing, consumer electronics, software development and manufacturing systems. He is a leading authority on mobile, wireless and pervasive computing, advising clients on business analysis, strategic marketing and planning, architecture, product evaluation/selection and enterprise application strategies. Prior to J.Gold Associates, he held positions with META Group, Digital Equipment Corp. and Xerox.
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Episode Listing:

Jim Goldfinger

Jim Goldfinger leads the CRM Customer Value Network at SAP. In this capacity, he manages a vibrant community of thousands of active SAP CRM stakeholders including customers, value added partners, and product specialists. One of the early pioneers of the CRM industry, Jim has spent the last 25-plus years in a variety of roles spanning product management, sales, marketing, and professional services. He has personally led the implementation of over 100 CRM projects worldwide and is a frequent author and speaker at industry events.
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Episode Listing:

Nathan Golia

Nathan Golia is Senior Editor of Insurance & Technology (I&T). He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk management. Nathan is a frequent speaker and moderator at live and online events held by both I&T and third parties. A veteran of the trade press, he worked as a database marketing reporter and copy editor for Direct Marketing News, as well as an assistant editor for The Toy Book, before coming to I&T. He is a graduate of SUNY College at Buffalo and a proud Western New York native.
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Nathan “Nate” Golia

Nathan “Nate” Golia is Senior Editor of Insurance & Technology (I&T). He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk management. Nathan is a frequent speaker and moderator at live and online events held by both I&T and third parties. A veteran of the trade press, he worked as a database marketing reporter and copy editor for Direct Marketing News, as well as an assistant editor for The Toy Book, before coming to I&T. He is a graduate of SUNY College at Buffalo and a proud Western New York native.
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Episode Listing:

Li Gong

Li Gong is Vice President of Product in SAP AppHaus, an SAP product innovation team in Silicon Valley, CA. He is passionate about using smart and simple-to-use technology to improve people's lives. Li launched the My Runway initiative and mobile app in the U.S. and China with the goal of making online and offline fashion shopping easier. He has also worked in the areas of helping the bottom billion of poor people and intercultural relations. Li holds a Ph.D. degree in communication (consumer psychology and human-computer interaction) from Stanford University.
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Episode Listing:

Marie Goodell

Marie Goodell is Senior Director of Marketing at SAP and co-leads Big Data Marketing across the database, information management, and analytics teams. She is engaged with customers on Big Data projects that deliver unprecedented insight for real-time business. In addition, Marie is involved in the SAP Palo Alto Grants project, supporting education and non-profit groups that focus on improving the learning experience for underserved youth in the areas of mathematics, science, or information technology. Prior to joining SAP, Marie worked in marketing leadership roles at Adobe, Oracle and IBM. In her free time, Marie teaches Hatha Yoga at the Integral Yoga Institute in San Francisco, where she tries to connect the body, mind, and spirit.
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Episode Listing:

Dennis Goodhart

Dennis Goodhart is the Principal and Founder of IP Network Consulting. With over thirty years of experience as an executive consultant, he is adept at designing and implementing innovative workable cost effective state-of-the-art business technology solutions. As a global telecommunications and IT industry professional, Dennis has developed, negotiated, implemented, and managed mission critical projects for major financial companies including NASDAQ, Citigroup, Goldman Sachs, Merrill Lynch, and JP Morgan Chase; domestic and international communications carriers; broadcasting and media companies; and other Fortune 500 and mid-sized firms. As a sales executive, he has worked for global and domestic carriers and major telecommunications manufacturers such as Nortel and Network Equipment Technology. Dennis founded and was a Managing Partner at Aseismic LLC, a research and software start-up applications company.
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Episode Listing:

Dr. Richard Goodwin

Dr. Richard Goodwin is a Senior Researcher at IBM’s T. J Watson Research Center in Yorktown Heights, NY. He applies his background in artificial intelligence and mobile robotics to improving customer insight, experience and engagement for both retail and business customers. Previously, Richard worked on tools to improve knowledge sharing for IBM’s SAP consultants and on agent-based optimization for steel mills and paper mills. He has published more than 40 scientific papers, is a winner of the Wagner Prize in Operations Research, and holds 13 U.S. patents.
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Episode Listing:

Vishy Gopalakrishnan

Leveraging context – location, presence, preferences, buying/browsing history – has been around. But the immediacy of consumption that mobile provides, combined with tools to drive real-time, deep, relevant insights, makes the creation and delivery of Right Time Experiences possible today.”
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Episode Listing:

China Gorman

China Gorman has held strategic business leadership roles in the human capital management sector for more than 25 years. Currently CEO of the CMG Group, a consultancy supporting solutions providers in the human capital management sector, she is a sought-after speaker and thought leader in the broad human resources marketplace. Data Point Tuesday at www.ChinaGorman.com has quickly become one of the most-read HR blogs. Well known for her tenure as Chief Operating Officer and interim CEO of SHRM, China also held the posts of President of DBM North America, and President of Lee Hecht Harrison, the global consulting division of Adecco, which became the performance leader in its industry under her leadership.
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Episode Listing:

Reuven Gorsht

Reuven Gorsht is a strategy and transformation executive with over 15 years of experience in the enterprise software and professional services industries. As Global Vice President of Customer Strategy at SAP, he is responsible for SAP's Global Go-to-Market (Sales Strategy), Sales Planning, and Sales Communications initiatives. He works with senior leadership teams to optimize and innovate the way the company positions its solutions and engages with customers. Prior to joining SAP, Reuven held progressive leadership roles in business and operations strategy. Outside of his role, he advises start-up companies, blogs on business strategy and transformational topics, and speaks at industry events.
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Jan Grasshoff

Jan Grasshoff is Senior Vice President of Talent, Leadership, and Organizational Design at SAP. He is responsible for the HR Centre of Excellence, which develops and implements global policies and practices in the areas of talent and people development, leadership and organizational design. Jan has been with SAP since 2002 in various executive management positions, most recently leading the global Customer Solution Adoption team. Previous roles include the global lead of the Service Portfolio Management function for SAP Services. Prior to that, he created and managed the SAP Global Delivery organization which grew in revenue and employee base 30-fold under his leadership. His professional career started in financial institutions, where he held roles in private and investment banking in Australia, South Africa and Germany.
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Episode Listing:

Joshua Greenbaum

Joshua Greenbaum, founder of Enterprise Applications Consulting (EAC), has been in the enterprise software space for over 30 years as a computer programmer, systems analyst, author, consultant, and industry analyst. Having helped pioneer coverage of the enterprise software market in the late 1980s – following now-defunct companies like D&B and Cullinet, as well as Apple, Hewlett-Packard, IBM, Microsoft, Oracle, Sybase, and others – he moved to Europe in 1991, where he worked as an industry analyst and European correspondent for Information Week and other publications. Josh wrote the first technical analysis of SAP’s R/3 enterprise software suite, establishing him as a leading expert in the market. He founded EAC in 1998 and has been a pioneering independent analyst and consultant ever since. Early in his career, as a statistical analyst for the U.S. Dept. of Health and Human Services, Josh realized how hard it was for smart people to understand how to best use complex data.
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Episode Listing:

Paul Greenberg

Paul Greenberg is the Managing Principal of The 56 Group, LLC, a consultancy focused on the strategy, programs, systems and outcomes of customer engagement and CRM. He is the author of CRM at the Speed of Light, which has been through 4 editions, is available in 9 languages, and is often called the "Bible of CRM." Paul is currently writing a new book on customer engagement called "The Commonwealth of Self-Interest," to be published by Harvard Business Press in very early 2016. Nicknamed the "Godfather of CRM," Paul is highly active in the industry, through his work and his writing for multiple venues including ZDNet and CRM Magazine. He also chairs CRM Evolution, the annual CRM Magazine get-together for the CRM industry. Paul loves the Yankees and pretty much most all of the world's animals, too, and thinks highly of good food and spirits and the spirit of the people in his industry.
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Episode Listing:

Jane Griffin

Jane Griffin, Deloitte Analytics Americas Leader, understands the challenges businesses face as they struggle to make sense of their data. “It seems as though the Information Age is quickly becoming the ‘What Do We Do with All This Information?’ Age.” Jane brings her vast experience to help clients use business analytics to drive smarter decisions and better results. With more than 30 years of information technology experience, focusing primarily on business analytics, enterprise information management and business intelligence, she speaks internationally on master data management, data warehousing, data quality and enterprise information strategy. Jane’s experience also includes starting her own information management company and establishing the data management and business intelligence practices for two large consulting organizations.
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Episode Listing:

Robert Grimes

Robert Grimes is a Senior Director within Solution Management, Value Added Solutions at SAP. He has worked in the banking-related software and consulting industry for 15 years across a global reach of banking customers. Currently he works on the SAP Financial Services Network, a cloud-based connectivity, integration and value applications platform, to facilitate the interaction of banking services between financial service providers and their corporate customers. This platform will revolutionize the way financial institutions and corporate customers interact with each other on a day-to-day service basis, to extend the corporate supply chain into the financial supply chain for a full end-to-end process between business-to-business and business-to-bank. Previously, Robert worked with Misys, a global Banking Software company, and with Accenture, a market leading consultancy group, as a banking industry consultant.
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Guest collage Segment #4

Episode Listing:

Parveen P. Gupta

Parveen P. Gupta, LLB, MBA, Ph.D., is the Professor and Department Chair of Accounting at Lehigh University in Bethlehem, PA. He has more than 25 years of experience as a researcher, speaker, and an advisor on Governance, Risk, Controls and Compliance. He is a former U.S. Securities and Exchange Commission Academic Accounting Fellow (2006-07) with contributions to various Sarbanes-Oxley related projects. He currently teaches a national award-winning course on Governance, Risk and Controls. His numerous research articles have been published in leading journals and monographs in related areas. His advisory experience includes working with clients in manufacturing, biotechnology, financial services, energy, and public accounting industries. In 2000 and 2003, Dr. Gupta was recognized by his graduate students as the Outstanding MBA Professor of the Year. During 2005 he received the American Accounting Association’s prestigious “Innovation in Accounting Education” award.
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Episode Listing:

John Hack

John Hack is a Vice President in SAP’s User Experience and Design organization. The d.Studio team engages in leading edge opportunities that contribute to next generation user experiences. John has three decades of experience developing and implementing innovative business information systems for both early stage companies and large corporations. He joined SAP in 2007 through acquisition. Since then, he has led project teams developing innovative designs using emerging technology, most recently the NFL Scouting application used by teams to analyze and evaluate player performance. John has an S.B. in Economics from MIT and an M.S. in the Management of Technology from NYU/Polytechnic University of New York.
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Chris Hallenbeck

Chris Hallenbeck leads SAP HANA’s go to market globally. Chris has spent most of his career solving the Big Data technical problems of today and applying algorithms to solve tomorrow’s business problems. Before coming to SAP, he was a Vice President of Products for DemandTec, one of the first SaaS-based Big Data analysis companies, led the technology consultants group for Siebel’s Interactive Selling division, and was a data warehousing expert for Oracle.
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Episode Listing:

Andy Han

Andy Han is the Senior Vice President of Product Development at NextLabs. He has extensive experience in enterprise software, specializing in application infrastructure and security products. Andy has also led the teams that developed NextLabs' leading Information Risk Management Software and Solutions for SAP PLM and SAP Business Suite to address the challenges around Export Control and Intellectual Property Protection.
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Episode Listing:

Rachel Happe

Rachel Happe is a co-founder and principal at The Community Roundtable, a company dedicated to advancing the business of community by providing education, training, research and advisory services to community and social business leaders. Rachel has over fifteen years of experience working with emerging technologies including enterprise social networking, ecommerce, and enterprise software applications. She has served as a product executive at Mzinga, Bitpass, and IDe, and as IDC’s first analyst covering social technologies. Rachel started her business career as an analyst at PRTM. She serves on the Enterprise 2.0 Conference Advisory Board and as an Isis Parenting Fellow. Follow Rachel at http://www.informationweek.com/thebrainyard and http://www.thesocialorganization.com.
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Episode Listing:

Rob Harles

Rob Harles, Global Head of Social Media for Bloomberg LP, is responsible for developing and managing Bloomberg’s social media efforts and initiatives across the globe. He joined Bloomberg in September 2010 from Sears Holdings, where he was Vice President of Social Media. There, he was responsible for building Sears’ social media strategy, including creating the MySears community which now has over 1M registered members, making it one of the largest retail communities in the world. Previously, Rob was SVP and member of the Senior Operating Team for comScore Networks, in charge of the Retail, Travel and Technology client services practice. He began his career as a consultant in the Chicago office of McKinsey & Co.
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Episode Listing:

Matt Healey

Matt Healey is a principal analyst in TBR’s Software Practice, focusing on customer buying behavior, enterprise software markets and IT services. He leads TBR’s SourceIT program, a groundbreaking research initiative that analyzes customer buying behavior by vertical industry. He manages various engagements across TBR’s Software Practice, directing research that delivers valuable insights into customer behavior in competitive markets. His expertise and insight into vendor strategy enables the software team to deliver on highly analytical consulting engagements and maximize efficiency and revenue for vendors. Matt is a key contributor to TBR’s Corporate IT Buying Behavior & Customer Satisfaction Study: Services & Support research. He is frequently interviewed for Channel NewsAsia. Prior to TBR, Matt was based in Singapore and tracked the software and services markets across Asia. He has held IT analyst positions and built a knowledge base around vendors’ support services strategies.
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Episode Listing:

Uwe Heckert

Dr. Uwe Heckert is a Senior Vice President SAP Solutions of T-Systems’ Systems Integration unit, responsible for all SAP-related project and AMS business on a global scale. He is a member of the Management Committee Systems Integration at T-Systems International. Previously, as SVP Operations Development and a member of the Management Committee ICT Operations, he was responsible for portfolio and solution management, including SAP solutions, and for further developing and implementing the global production strategy within the operations business of T-Systems. Before T-Systems, Dr. Heckert was a senior engagement manager for McKinsey's Business Technology office, supporting ICT providers and ICT users in developing and implementing ICT strategy, and in realizing or turning around critical software development, consolidation, and implementation projects.
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Episode Listing:

Elizabeth Hedstrom Henlin

Elizabeth Hedstrom Henlin, a senior analyst at Technology Business Research (TBR), tracks trends and provides strategic insight to vendor business models. Her areas of focus include enterprise software and applications as well as business intelligence. Elizabeth leads TBR’s corporate coverage of vendors including Oracle, SAP, SAS and Microsoft and is the lead analyst on TBR’s Business Intelligence Software Vendor Benchmark. She is involved in numerous custom consulting projects for TBR clients and new market ventures. She has been quoted by various media sites including InformationWeek, TheStreet.com, eWEEK and The Wall Street Journal.
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Episode Listing:

Elizabeth Hedstrom Henlin

Elizabeth Hedstrom Henlin, a senior analyst at Technology Business Research (TBR), tracks trends and provides strategic insight to vendor business models. Her areas of focus include enterprise software and applications as well as business intelligence. Elizabeth leads TBR’s corporate coverage of vendors including Oracle, SAP, SAS and Microsoft and is the lead analyst on TBR’s Business Intelligence Software Vendor Benchmark. She is involved in numerous custom consulting projects for TBR clients and new market ventures. She has been quoted by various media sites including InformationWeek, TheStreet.com, eWEEK and The Wall Street Journal.
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Martin Heisig

Martin Heisig, SAP Vice President and Chief Architect, is the head of the Enterprise Architecture office at SAP and reports directly to SAP's Chief Information Officer. Martin is responsible for SAP’s internal IT roadmap and the adoption of innovation. Since 2007, he has been a member of the SAP High Tech Executive Advisory Council. Prior to his current appointment, he had global responsibility for the operation of SAP’s internal business application landscape, IT security and quality management, and held previous positions including Director of Product Systems Services, responsible for SAP’s internal development environment.
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Natalie Helbig

Dr. Natalie Helbig is a senior research associate at the Center for Technology in Government at SUNY Albany. She is currently engaged in a number of projects looking at the use of information to improve governance and the author of a number of articles examining the changes opening government is bringing to public management. She teaches courses in Public Administration and Public Management at Rockefeller College of Public Affairs and Policy.
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Rob Henning

Rob Henning, Partner and Co-Founder of ESPartners, has spent much of the past 15 years advising SMEs in developing countries on how to enhance their competitiveness. Based in Geneva, Switzerland, he advises corporate, government and international donor clients on a range of entrepreneurial solutions for prosperity including business strategy, SME finance, cluster and value chain competitiveness, and private sector development policy. Prior to founding ESPartners, Rob was a Director with OTF Group, the first venture-backed advisory firm focused on emerging markets. During his eight years there, he developed a particular expertise in the application of business strategy and innovation to solve competitiveness challenges in fragile economies such as Haiti, Rwanda, and Afghanistan. Previously, Rob worked for the Peace Corps in West Africa, supervising micro-credit and small enterprise development programs in Benin and Guinea-Conakry. www.espartners.co.
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Christine Hertzog

Christine Hertzog, Managing Director of the Smart Grid Library, is a consultant, author, and professional explainer with over 20 years of experience managing successful introductions of transformational innovations in new technologies, services, and business models and processes for partners and clients. Her firm provides strategic insights, business development guidance, project roadmaps, and customized information through consulting services, benchmarking, reports, and publications. Clients include Smart Grid technology and service startups, established industry vendors, utilities, and investment firms. She is the author of the Smart Grid Dictionary, and co-author of The Smart Grid Consumer Focus Strategy. She is the first Smart Grid Advisor in Residence at Plug and Play Tech Center, a premier technology incubator in Silicon Valley and serves on the Editorial Advisory Boards of ElectricityPolicy.com, the Energy Collective, and Agrion’s Smart Grid Council.
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Philipp Herzig

Philipp Herzig is a researcher and developer at SAP, Germany. He holds a B.Sc. in Computer Science, M.Sc. in Information System Research, and is currently a Ph.D. candidate at the University of Technology Dresden and SAP. Philipp is the author or co-author of multiple publications and numerous patents across various domains, including gamification. In addition, he is now the content owner of SAP’s internal gamification trainings that have been passed by hundreds of employees worldwide. Formerly, Philipp worked for several IT companies, including IBM. When not doing ‘IT-related stuff’, he performs with several bands as guitarist, harp, and banjo player, and singer.
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Monique Hesseling

Monique Hesseling is a Partner at Strategy Meets Action (SMA) focused on roadmaps and helping companies expand business opportunities based on data insights and analytics. She has over 25 years of experience in the insurance industry and has held senior leadership positions in marketing, product development, sales, operations, R&D and Business Intelligence for the ACE Group, Zurich Insurance Group, ACORD and Mutual of Omaha. She has worked on BI initiatives, data warehousing, customer insights efforts, market segmentation and product development projects. She applies experiences from different markets around the world to companies and by assisting in global development/expansion planning. A Dutch citizen and a permanent US resident, she holds a BBA from Nyenrode University (Netherlands), studied Organizational Psychology at the University of Leiden, and recently completed a Masters in Applied Science in Environmental Policy and Management at the University of Denver.
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Volker G. Hildebrand

Dr. Volker G. Hildebrand, Vice President for CRM Solutions at SAP, has two decades of experience as a CRM expert, researcher, author, professor, and software industry professional. With a doctorate in business economics, an MBA from the University of Mannheim, and a degree in business and technology from the University of Stuttgart, he has been an instructor and pioneering researcher on how to optimize the relationship between a customer and its suppliers. He has served as a CRM consultant for large international companies and held SAP leadership positions in sales, marketing, and product management for CRM and e-commerce applications. Volker is the author of several books and over 100 articles on CRM. Database Marketing & Computer Aided Selling was published in 1993. His articles have appeared in the German edition of the Harvard Business Review, absatzwirtschaft (Germany’s leading sales and marketing journal), the CRM Project, HMD, Marketing ZFP, and SAP Insider journals.
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Steve Hilton

Steve Hilton is the Managing Director at MachNation, the leading insight services firm for the Internet of Things, Internet of Everything, connected things, analytics and M2M. His primary areas of expertise include competitive positioning, marketing media development, cloud services, small and medium businesses and sales channels. Steve has 20 years’ experience in technology and communications marketing. Prior to founding MachNation, he built and ran the IoT/M2M and Enterprise practice areas at Analysys Mason. He has also held senior positions at Yankee Group, Lucent Technologies, TDS (Telephone and Data Systems) and Cambridge Strategic Management Group. Steve is a frequent speaker at industry and client events, and publishes articles and blogs in several respected trade journals. He holds a degree in economics from the University of Chicago and a Master’s degree in marketing from Northwestern University’s Kellogg School of Management.
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Jeanne Holm

Jeanne Holm, Evangelist for Data.Gov (open government flagship project for the White House, managed by GSA), leads collaboration and builds communities with the public, educators, developers, and international and state governments in using open government data. She is Chief Knowledge Architect at NASA’s Jet Propulsion Laboratory, driving innovation through social media, virtual worlds, gaming, ontologies, and collaborative systems, including the award-winning NASA public portal (www.nasa.gov) and pioneering knowledge architectures within DoD. Jeanne is a Fellow of the United Nations International Academy of Astronautics and a Distinguished Instructor at UCLA, with over 130 publications. She has been awarded the NASA Exceptional Service Medal for leadership twice, three Webby’s from The International Academy of Digital Arts and Sciences, three best practice awards from the APQC, and led NASA to an unprecedented four global Most Admired Knowledge Enterprise (MAKE) awards.
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Neil Hooper

Neil Hooper, VP Mobility Sales, SAP America, leads a team of Mobility Architects who are responsible for mobility sales across SAP America’s Northeast region as well as the national Financial Services and Insurance practice. He is responsible for coordination with recent acquisitions of Sybase and Syclo as well as the SAP and Partner services teams to drive mobility for SAP customers. Prior to SAP, Neil ran Global Sales and Channels for Silicon Valley startup Good Technology, taking them to a successful exit with the purchase from Motorola. At Motorola, Neil ran global sales for the Good Technology Group, integrating into Motorola’s global channels. Neil also has held a series of successful leadership roles at Manugistics and Oracle’s Numetrix Group.
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Peter Howes

Peter Howes has 40 years of experience in HR as a practitioner, academic and consultant. For the past 30 years, he has specialized in workforce planning, reporting and analytics. Over the past 25 years, Peter has developed the Infohrm program, a membership-based program that provides 160 global companies with a workforce planning, reporting and analytics solution that complements the functionality of their HRIS. In 2010, Infohrm was acquired by SuccessFactors, the world’s fastest growing business software company. Peter is a Life Fellow of the Australian Human Resources Institute. In 2003, he earned the Outstanding Alumni Award for the Business Faculty at Queensland University of Technology. Peter has regularly spoken at conferences and workshops in Europe, North America and Australia.
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Jesús Hoyos

Jesús Hoyos is a CRM industry analyst, advisor, speaker, influencer, consultant and blogger for the Latin American region (JesusHoyos.com, LLC). Jesús started his CRM career as consultant in 1990 at Data Code, now SemaTree, a CRM software vendor. He is Partner and co-founder of Solvis Consulting, a consulting firm that specializes in providing services in the execution of Customer Relationship Management strategies. At Solvis, he has worked with high profile international companies in Canada, United States and Latin America executing CRM strategies and implementing many business solutions. Before founding Solvis, he was the Regional Domain Partner for Customer Management Solutions in Latin America for Cambridge Technology Partners. Jesús is also co-founder of Customers Forever, LLC, a company dedicated to promote CRM in Latin America, and co-founder of the Social Media Club Mexico City.
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Kathy Hutson

Kathy Hutson is Global Insurance Segment Leader for IBM Global Insurance, specializing in technology solutions that help insurers develop compelling customer experiences and winning distribution strategies. She has over 14 years of experience in the Financial Services Industry working with insurance companies globally, including roles at Citigroup, the New York State Insurance Department, and McKinsey & Company. Kathy has a Master’s Degree in Public Policy from the Harvard Kennedy School and a Bachelor of Arts in Economics and English from Lafayette College.
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Kathy Hutson

Kathy Hutson is Global Insurance Segment Leader for IBM Global Insurance, specializing in technology solutions that help insurers develop compelling customer experiences and winning distribution strategies. She has over 14 years of experience in the Financial Services Industry working with insurance companies globally, including roles at Citigroup, the New York State Insurance Department, and McKinsey & Company. Kathy has a Master’s Degree in Public Policy from the Harvard Kennedy School and a Bachelor of Arts in Economics and English from Lafayette College.
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Vinay Iyer

Vinay Iyer, Vice President of Global Marketing at SAP, brings more than 20 years of experience as an engineer, product manager, sales and business development manager, and marketer to this book. Prior to SAP, Vinay held roles in product marketing and product management for over five years at Siebel Systems in the United States and in Europe. He is a frequent speaker at customer engagement conferences and is now championing SAP’s rapid growth in the overall customer experience management space. Vinay holds a master’s degree in Electrical Engineering and an MBA from the Wharton Business School.
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Jeff Jackson

Jeff Jackson, a Director at Deloitte Consulting LLP, leads Deloitte’s Technology practice at the Cleveland office. He has more than 22 years of industry and consulting experience in IT Enabled Transformation and Supply Chain management, supporting global clients in Manufacturing, High Tech, Retail and Financial Services. His recent focus is on the development and deployment of the SAP Service Parts Management solution including Service Parts Planning and Extended Warehouse Management applications. Jeff led the development of the overall implementation strategy, deployment plan, definition and development of the global common processes, and initial implementations for the global deployment of the solution. He has led multiple large-scale SAP Transformation programs domestically and globally. Jeff’s expertise is developing implementation roadmaps to support business transformation and enabling transformation through the successful implementation of SAP technology.
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Sam Jaffe

Sam Jaffe is a research manager at IDC, responsible for researching, writing and editing qualitative and quantitative reports and presentations on connected vehicle technologies, energy storage, electric vehicle integration onto the grid and drivetrain developments. Recent research includes analysis of the lithium-ion battery industry, EV market penetration forecast, and connected vehicles taxonomy. He also provides custom consulting, advisory and research services. Sam is a frequent contributor to clean energy and connected vehicles blogs in the IDC Energy Insights Community (http://idc-insights-community.com/energy) and IDC Manufacturing Insights Community (https://idc-insights-community.com/manufacturing). Previously, he ran his own consulting company, Panea Energy Ltd., specializing in business development advice in energy storage and renewable energy. Before Panea, he was a journalist for Wired, Scientific American, The Scientist, BusinessWeek and The Wall Street Journal.
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Erich Joachimsthaler

Erich Joachimsthaler is founder and CEO of Vivaldi Partners Group (http://www.vivaldipartners.com), a global consulting firm that works to help unlock innovation and growth opportunities for brands and businesses in a digitally connected world. Erich is a thought leader with more than 40 published articles and the author of two of the most important books on brands: Brand Leadership, The Next Level of Brand Revolution (co-written with David Aaker) (Free Press 2000) and Hidden in Plain Sight: How to Find and Execute Your Company's Next Big Growth Strategy (Harvard Business School Press 2007). Erich is actively engaged in many consulting projects for leading companies and brands. He also continues to do extensive research on global brands, technology, and the formulation of corporate and business-unit level strategies. A sought-after speaker, he conducts executive-level conferences and workshops around the world in English, German, and Spanish. Erich has also held academic faculty positions in top universities in the US and Europe.
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Episode Listing:

Curtis Johnson

Curtis Johnson is President of the Citistates Group, which for 25 years has produced reports for leading newspapers on the strategic issues facing regions. He is managing partner of Education Evolving, a Minnesota-based organization with roots to the pioneering days of state policies on school choice, to the invention of the idea of chartering schools, and the start of the movement of teacher professional practices. Curt has been a teacher, community college president, head of a public affairs research organization, policy adviser and chief of staff to a Minnesota governor, and board chair of one of America’s only two regional governments. He co-authored Century of the City, based on a 2007 global conference sponsored by the Rockefeller Foundation, and Disrupting Class, explaining how the industry of schools is being disrupted by changing learning models, and how school districts and the chartered sector can respond. The book ranked #14 on Newsweek’s 2009 list of 50 must-read books.
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Mark Johnson

Mark Johnson is President and CEO of Loyalty 360. He is committed to bringing loyalty to the forefront as a critical marketing strategy by creating an unbiased, market-driven clearinghouse and think tank through with which users and loyalty providers can interact and collaborate. Mark is driven to give members the expert insight and guidance they need to develop strategies and implement programs that effectively engage their customers and employees and build stronger relationships with them. He has significant experience in selling, designing and administering prepaid, loyalty/CRM programs, as well as data-driven marketing communication programs. He received his start in loyalty program design while at Fifth Third Bank in Cincinnati, OH where he developed the bank’s open (merchant-based gift card) and closed (MasterCard) system stored value programs (Premiere Issue).
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Whitney Johnson

Whitney Johnson is a leading thinker on driving innovation via personal disruption, having co-founded Clayton Christensen's investment firm, Rose Park Advisors. She is a former double Institutional Investor-ranked analyst at Merrill Lynch. After spending years exploring the theory of disruption and how it applies to investing, Whitney has concluded that companies can only disrupt when people do. Whitney is a regular contributor for the Harvard Business Review and Linkedin. She speaks and coaches at Fortune 100 Companies, top tier educational institutions, and industry conferences. Recently, her work was recognized by Thinkers 50, which named her as a finalist for the 2013 Future Thinker Award, and the Wall Street Journal dubbed her one of 20 Money Thinkers to Follow
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Episode Listing:

Andrew Jones

Andrew Jones is an analyst at Altimeter Group, where he focuses on social media management and cross-channel customer engagement. For the past three years, he has helped define the Social Media Management industry and worked on reports related to social management and measurement. Andrew has worked with dozens of clients to define social business strategy and advise on technology selection. Previously, he worked at digital agency iCrossing, now part of the Hearst Corporation, where he managed accounts for several Fortune 500 companies. Prior to iCrossing, Andrew worked at a series of technology, marketing, and research organizations. Andrew served in the Peace Corps, where he helped to develop infrastructure programs in a rural district between Costa Rica and Panama. He speaks German and Spanish and plays soccer. Recent research: Scaling Social Business: How Brands Manage Complex, Distributed Programs. Frameworks: Five Use Cases for Social Media Management.
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Episode Listing:

Dr. Katherine Jones

Dr. Katherine Jones, Research Director, HCM /TM Technology, Bersin & Associates, focuses on research on the underlying technologies and services that support the management of a global workforce, including HR, hiring, performance management, succession and leadership, and strategic workforce planning. She is a veteran in enterprise workforce and talent management applications, and a recognized expert in cloud computing. Previously, Katherine was a research director for eight years at Aberdeen Group, establishing its Human Capital Management practice, focusing on research and consulting services in HR, talent acquisition, workforce management, ERP, and mid-market companies. Following Aberdeen, she was Director of Marketing for NetSuite, Inc., a SaaS-based ERP solution provider. A widely published writer on talent management, technology and business practices, Katherine was a university dean, involved in academic administration, research, and teaching, prior to her high tech career.
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Kim Jones

Kim Jones is Chairman of the Board and Chief Executive Officer of Curriki, a non-profit focused on improving education through technology for children. Previously, Kim was an executive with Sun Microsystems for over 20 years. Prior to her role as President and Managing Director for Sun UK & Ireland, she was Vice President of Global Education, Government and Healthcare, providing advanced technologies and services to key constituencies in the public sector, and establishing education as an independent line of business for Sun. During her leadership, Curriki was incubated in the education development community of Java.net, better known as the Global Education and Learning Community. Kim gave testimony before the US Congressional Web-based Education Commission. A member of the MIT Open Courseware Industry Advisory Council, Kim has earned the Sun Leadership Award, the YWCA Award for Women in Business, and in 2006 was inducted into the Women in Technology International Hall of Fame.
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Andrew Jones, Ph.D

Andrew Jones, Ph.D is an organizational consultant, educator, writer, and co-owner and partner at Conjunctured Coworking. He is a Lecturer of Management, Organizational Behavior, and Corporate Social Responsibility in the McCoy College of Business Administration at Texas State University. He has consulted with firms in the software, food and beverage, construction, advertising, sports management, coworking, and for-profit education industries. Andrew has published three books: The Innovation Acid Test: Growth Through Design and Differentiation (Triarchy Press 2008), I’m Outta Here: How Coworking is Making the Office Obsolete, with Todd Sundsted and Tony Bacigalupo (NotanMBA Press 2009), and The Fifth Age of Work: How Companies can Re-design Work to be More Innovative in a Cloud Economy (Night Owls Press 2013). Read his M-Prize winning story on Nomatik Co-working: www.mixprize.org/hack/nomatik-coworking?challenge=19296#footnote2
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Tom Julian

Tom Julian is the Director of Strategic Business Development for The Doneger Group. A veteran of the fashion industry for more than 20 years, he was the founder and president of brand consultancy Tom Julian Group for five years. His prior roles include trend director positions with major advertising agencies. Tom is a branding expert who brings a strategic discipline to Doneger’s retail and merchandising consulting practice, working with department stores and specialty chains. Follow Tom on thedonegergroup.tumblr.com.
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Olli Kähkönen

Olli Kähkönen, MSc, is Senior Payments Infrastructure Expert for Nordea Bank. A banker for the past 35 years, his career covers major sectors in financial institutions at home and abroad. Assignments include periods of establishing banks in London and Stockholm. Externally, Olli has been active in the SWIFT board, ISO 20022 as co-representative for Finland, and currently serves on the EBA Clearing board. He is co-creator of the ISO 20022, 11649, Structured Creditor Reference to Remittance Information standard.
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Gerald C. (Jerry) Kane, Ph.D.

Gerald C. (Jerry) Kane, Ph.D., is an Associate Professor of Information Systems at Boston College’s Carroll School of Management. His research interests include exploring the role of information systems in social networks, organizational applications and implications of social media, and the use of IT in healthcare organizations. Dr. Kane has received grants from the National Science Foundation (CAREER) and from the US Army for his research on social media. He has twice been nominated by Boston College as the U.S. Professor of the Year. His published research has appeared in MIS Quarterly, Information Systems Research, Organization Science, Marketing Science, and Harvard Business Review, among other academic journals. Jerry received his Ph.D. from the Goizueta Business School of Emory University and M.B.A. in Computer Information Systems from Georgia State University.
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Mario Kaphan

Mario Kaphan is the founder of Vagas Tecnologia, the Brazilian market leader in e-recruitment solutions. Vagas means ‘jobs’ in Portuguese. Its mission is to be the all-encompassing tool for businesses to attract, source and select the right employees. The Vagas value proposition is based on software tools to manage the recruiting process, candidate sourcing and employer branding. Vagas envisions a world where people can choose the best companies to work with and companies can choose the best people to work with them. Mario is the driving force behind Vagas’s singular design for a radically open, free, and entrepreneurial organization— managing without managers. Vagas.com has no hierarchy, titles, or formal rules. Individual “members” enjoy a remarkable degree of autonomy and collegiality. All work is done in small, self-managed teams, and decisions are made via reasoned debate and consensus—an initially laborious process practiced daily, that yields powerful alignment and agility.
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Jeff Kaplan

Jeff Kaplan is the Managing Director of THINKstrategies, the only strategic consulting firm focused entirely on the business implications of the transition of the technology industry from a product-centric to services-driven solution model, including Software-as-a-Service (SaaS), Cloud Computing and Managed Services. THINKstrategies helps IT/business decision-makers with sourcing strategies; solution providers with go-to-market strategies; and venture firms with investment strategies. Jeff is also the Founder of the Cloud Computing Showplace, the largest vendor-independent online directory and best practice resource center regarding SaaS, Platforms-as-a-Service (PaaS), and Infrastructure-as-a-Service (IaaS), including Managed Services. He is the host of the Cloud Innovators Summit executive forum series, including the Connected Cloud Summit, Cloud Channel Summit and Cloud Analytics Summit. Jeff began his career as an industry analyst at IDC, Dataquest and META Group.
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Dan Kearnan

Dan Kearnan is the Marketing Director for SAP Data Warehousing at SAP Americas. With more than 15 years experience working with large and mid-size companies to help define and plan their BI and DW strategies, he brings extensive knowledge in business intelligence, enterprise resource planning and data warehousing applications to his current role. Dan works within a larger group at SAP to help shape, define and communicate SAP's business intelligence and data warehousing strategies.
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Peter Kearns

Peter Kearns is a Senior Manager in the Supply Chain Management SAP practice at Accenture. Of his 20-plus years of experience in asset management consulting and logistics, more than 17 have involved SAP consulting in the U.S., Norway, Sweden, Singapore, New Zealand, South Africa, and Canada. Peter has focused extensively on mobile assets including rail and air, and has worked with the oil and gas (upstream and refining), mining, and defense industries. Prior to Accenture, he was the Solution Director (Middle Market) for the Optimal Solutions Mining All-in-One SAP solution. Earlier, he worked in the defense industry in aircraft design, structural analysis, and system engineering. He has worked on various airline SAP EAM implementations including Air New Zealand, Singapore Airlines, and Delta. He also worked for the Singapore Ministry of Defense as a solution architect for the MOD implementation including Joint, Air Force, Navy, and Army.
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Jeff F. Kelly

Jeff F. Kelly is Principal Research Contributor for The Wikibon Project and IT Blogger at SiliconANGLE. An experienced IT industry analyst and journalist with a deep understanding of the business analytics and data management markets, Jeff also has covered the networking, mobile computing and Green IT markets, as well as the financial media industry. As Wikibon's lead business analytics and Big Data analyst, he conducts market research on and writes about data warehousing, business intelligence tools, and advanced data analytics.
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Ben Kepes

Ben Kepes is a technology evangelist, investor, commentator and business adviser. His business interests include a diverse range of industries from manufacturing to property to technology. As a technology commentator in traditional media and extensively online, Ben covers the convergence of technology, mobile, ubiquity and agility, all enabled by the Cloud. Areas of interest extend to enterprise software, software integration, financial / accounting software, platforms and infrastructure, as well as articulating technology simply for everyday users. As a globally recognized subject matter expert and influential technology thinker, his commentary has been published on ReadWriteWeb, GigaOm, The Guardian and other publications. Ben is an active member of the Clouderati, a global group of Cloud thought leaders, and speaks at conferences and events around the world. He has strong opinions as to what IT needs to do to be an enabler for business transformation.
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Neeru Khosla

Neeru Khosla is Co-Founder and Executive Director of CK-12 Foundation, a non-profit launched in 2006, which aims to reduce the cost of textbook materials for the K-12 market both in the US and worldwide. She wants the rigor and accountability of for-profit models to apply to non-profits. Neeru is a member of the Board at The Nueva School in Hillsborough, California, where she has served since 1997, caters to gifted and talented students, and is internationally recognized. She is on the Advisory Board of the American India Foundation, and previously served as trustee of the Pacific Vascular Research Foundation and Connexions, a Rice University open-source project. Neeru is a founding member of the K-12 Initiative of the D-School (Hasso Plattner Institute of Design) at Stanford University. She also serves on the National Advisory Board for DonorsChoose, an organization dedicated to addressing the scarcity and inequitable distribution of learning materials in U.S. public schools.
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Brian Kilcourse

Brian Kilcourse is recognized as one of the top retail technology leaders in the United States. He is a
managing partner at Retail Systems Research LLC (“RSR Research”), a company focused on delivering research, strategies, and knowledge for the extended retail industry. Formerly President & Chief Executive of Retail Systems Alert Group (RSAG), Brian is a recognized leader in retail technology practices. He has authored research reports on Cross-Channel Retailing, Supply Chain, Customer Data Security, Business Intelligence & Analytics, Mobility, IT Governance, Workforce Management, Services Oriented Architectures (SOA) and Software as a Service (SaaS). Previously, Brian was SVP and CIO at Longs Drug Stores from 1993-2002.One of the top retail CIOs in the United States during his tenure there, he was named one of the Premier 100 IT Leaders by Computerworld magazine and by Information Week as leader of the #1 retail IT shop in 2001.
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Cindy King

Cindy King, Program Director of the City of Edmonton’s Workspace Edmonton Initiative, is finding effective ways to support the organization through transition and change management. She has extensive experience in both the private and public sectors. Prior to joining the City of Edmonton, Cindy was a Director in the Office of the Corporate CIO at the Government of Alberta and previously worked for the Alberta Workers’ Compensation Board, KPMG Consulting, and General Electric Aerospace. She is passionate about applying technology to solve business problems.
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Steve King

Steve King is a founding partner at Emergent Research, where he leads ongoing research to identify, analyze and forecast the trends and shifts impacting business and society. His research interests include the future of work, globalization of small and mid-sized enterprises, and the resurgence of small manufacturing. Previously, Steve held executive, general management, and marketing positions with large and small corporations, including Vice President of Corporate Marketing for Macromedia, Vice President and General Manager Asia-Pacific for Lotus Development Corporation, and Vice President of Marketing for Isys Corporation. A Senior Fellow and board member at the Society for New Communications Research and an advisory board member at Pond Ventures, he has served on the fiduciary or advisory boards of over a dozen companies.
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Sheryl Kingstone

Sheryl Kingstone is the director of Yankee Group's Enterprise Research group and a well-known industry analyst in the mobility and CRM markets, with over 18 years in the high-tech market. She helps enterprise clients make decisions on the use of technology, business processes and information to boost sales and optimize top-line business performance. Previously, she consulted with enterprise software companies in the areas of B2B e-commerce, CRM, e-services and Internet infrastructure on company and product positioning, acquisitions and IPO strategies for Blanc & Otus. She was awarded the 2006 CRM Influential Leaders Award and was the first female to be inducted in the CRM Hall of Fame.
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Kimberly Knickle

Kimberly Knickle, practice director for IDC Manufacturing Insights, is responsible for research and analysis of business and IT issues related to manufacturers. She manages the IT Priorities & Strategies service, which focuses on hot topics that are changing the way manufacturers buy and use IT, such as big data and analytics, cloud, mobility, social business, and environmental sustainability. Kim also manages the Product Lifecycle Strategies research, including PLM, Smart Services & Aftermarket Strategies, and the Connected Vehicle, and contributes to the group's Supply Chain service. She regularly contributes to the IDC Insights Community blog on the IDC Manufacturing Insights Community and tweets (@kimknickle) about business and IT. Kim has more than 20 years of experience in market research and the IT industry. She is a graduate of Boston University's School of Management, where she earned her MBA degree.
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Esteban Kolsky

Esteban Kolsky is the Principal and Founder of ThinkJar, an advisory and research think-tank focused on customer strategies. He has spent over 22 years in customer service and CRM consulting, research, and advisory services. During his eight years at Gartner, he coined the terms for EFM (enterprise feedback management) and CIH (customer interaction hub). He also researched and wrote on the social networking topics that led to today’s revolution, and assisted Fortune 500 and Global 2,000 organizations in CRM deployments. Mr. Kolsky now advises vendors and organizations how to extend customer interactions from the CRM niche to the entire organization to become Social Businesses.
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Nicholas Kontopoulos

Nicholas Kontopoulos is part of SAP Global CRM Solution Marketing team, where he is responsible for developing the SAP go-to-market strategy for Line of Business Sales and Enterprise Mobility for Sales, Service and Marketing. Nicholas has over 20 years of experience working across a broad range of Industry Verticals in primarily Sales and Business development roles. During the course of his career, Nicholas has passionately pursued business strategies that both harness and intelligently exploit the power of available technologies, both within the businesses he has worked and for those clients he has served. Prior to joining SAP Nicholas worked as a Sales Management Director within The Capita Group who are the United Kingdom’s market leader in providing Business Process Outsourcing services.
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Mike Kosonog

Mike Kosonog is a Detroit-based partner in Deloitte’s Audit and Enterprise Risk Services practice with more than 18 years of internal controls, security, and compliance experience in a variety of sectors and, in particular, energy and resources, and consumer and industrial products. Mike has a broad base of experience from serving clients in external audit, internal audit, and consulting/advisory roles for clients. His area of specialization revolves around risk control and compliance. He has deep experience in assessing and reviewing control environments, addressing critical client remediation needs, providing recommendations, and supporting numerous compliance initiatives. Mike is currently serving as Deloitte’s National Alliance Leader for SAP Governance, Risk, and Compliance (GRC).
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Gwynne Kostin

Gwynne Kostin is Director, Mobile in the Office of Citizen Services & Innovative Technologies at the U.S. General Services Administration. She works with federal agencies to clear a citizen-centric path for mobile access to government. In her previous role as Director of GSA's Center for New Media and Citizen Engagement, she launched the government's free, policy-compliant "build-a-blog" platform apps.gov NOW and the contest platform challenge.gov. As Director of New Media for the U.S. Department of Homeland Security, Gwynne drove new technologies to solve business problems, creating the department's first social media strategy, developing a cross-agency web communications model for disaster response, and leading new media communications and strategy for the department's 22 agencies. Prior to public service, she spent ten years in new technologies, including founding a successful Internet start-up in an association and leading strategic Web communications in health care and education.
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Episode Listing:

Allan Krans

Allan Krans is a senior analyst within TBR’s Software Practice, with focus on cloud services, enterprise security, storage and software markets. He is the project lead for multiple engagements in the software space, directing research that delivers valuable insights into the alignment between customer behavior and the competitive marketplace. He provides analysis and insight on EMC, Microsoft, IBM Software and Symantec as well as contributes to quarterly benchmarking activities, including the Software Vendor Benchmark and the Market Landscape – Public Cloud. Allan is frequently quoted in industry publications such as The Boston Globe, eWEEK, Investor’s Business Daily and BusinessWeek. Prior to joining TBR in 2002, Allan held a project management role supporting the distribution model for a Fortune 100 insurance company.
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Michael Krigsman

Michael Krigsman, CEO of Asuret, Inc., a consulting company dedicated to reducing technology implementation failures. A recognized authority on the causes and prevention of IT failures, he is considered an enterprise software industry "influencer” and is frequently quoted in the press on IT project and related CIO issues. Previously, Michael was CEO of Cambridge Publications and has been involved with hundreds of software development projects for small startups to Fortune 500 organizations. He serves on the Board of the America's Cup Hall of Fame and the Herreshoff Marine Museum in Bristol, RI.
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Mariano Kristensen

Mariano Kristensen, a Technology Manager at SAP AG in Europe, co-founded the Customer Advisory Office for the EMEA Region at SAP, where he was responsible for the implementation of new strategic products for customers. Working with IT managers and CIOs, Mariano develops strategies for turning future technological innovations into profitable solutions. Earlier in his career, Mariano joined Swedish Ericsson in 1997 where he held various positions in the area of IT and headed a team of enterprise architects at L.M. Ericsson. In 2004 Mariano started his career at SAP Denmark as Principal Consultant in the area of NetWeaver. Shortly after, his international profile resulted in many international assignments for leading European companies all over EMEA. Today, based in Copenhagen, he is working for the Global Business Development in Database & Technology Group, helping customers understand the value of and creating roadmaps for the adoption of Database & Technology Solutions.
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Sascha Kuhlmann

Sascha Kuhlmann, Director Enterprise Architecture, SAP America, Inc. and a member of the Opengroup board of directors, helps customers drive strategic business and IT alignment. Sascha and his team have developed or been part of developing impacting methodologies around Enterprise Architecture and SOA, including Global SAP’s Enterprise Architecture Framework (EAF)-TOGAF 8.1, business-driven SOA roadmaps, Business Architecture Building Blocks, Competency Maturity Models and Business Model Heat Maps. He has lectured on Enterprise Architecture, Portfolio Management, Service Design & Modeling, and Value Management. Since 2008, he is the point of contact for ASUG’s (American SAP Users Group) Enterprises Architecture Special Interest Community. He is also a member of the SAP University Alliance, which consist over 900 universities developing a global EA curriculum.
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Tom Kurtz

Tom Kurtz, Global Director, SAP HANA Services, SAP Americas, has spent the better part of the last decade supporting consulting organizations and customers with their Business Intelligence and data efforts. Prior to his current role, Tom served as the Global Director, Business Intelligence Services for SAP. Leveraging his nearly 20 years experience in the software and software consulting sector, Tom regularly works with the SAP Consulting organization globally on deployments of business intelligence and HANA. His previous roles include Director of Sales Operations at Bravanta, Associate Director at Cambridge Technology Partners, and Senior Consultant at Accenture (Andersen Consulting).
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Hadi Labarang

Hadi Labarang is the Managing Director at FSHN, formerly known as BAYFashion magazine, the largest fashion publication in Northern California. FSHN uses a revolutionary approach in connecting brands and fashion-conscious consumers by leveraging their strong online presence and reach of the fashion community. Hadi is also the founder of MyMuseBox.com, a subscription website that offers women the opportunity to sample beauty products from international brands and gives a portion of the proceeds to fund educational projects and access to clean water for children and families in Cameroon (Africa). Hadi has spent most of her life in Saudi Arabia and France, and now resides in San Francisco.
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Polly LaBarre

Polly LaBarre is cofounder and editorial director of the MIX (Management Innovation eXchange), a pioneering open innovation project dedicated to reinventing organizations for the 21st century. She is the co-author of the bestselling book Mavericks at Work: Why the Most Original Minds in Business Win and was a member of the founding team of Fast Company magazine (where she was senior editor for a decade). Polly’s writing has appeared in a range of publications and she has delivered hundreds of keynote addresses around the world and has served as business and innovation correspondent for CNN.
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Mike Lackey

Mike Lackey is Vice President of Solution Management, LoB Manufacturing at SAP Labs. He joined SAP in 2008 through the acquisition of Visiprise and has global responsibility for Solution Management, LoB Manufacturing. With previous roles at Visiprise, NetVendor and Teradyne Manufacturing Software Group, Mike’s unique set of knowledge covers both manufacturing software and design collaboration, along with over 20 years of experience in the high tech sector. Early in his career, he was a manufacturing engineer with DCA/Attachmate, gaining invaluable first-hand knowledge and understanding of how SAP’s Manufacturing Product Portfolio helps companies improve their business.
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Dan Lahl

Dan Lahl, Senior Director of Product Marketing, Intelligent Enterprise for Sybase, has been with Sybase since 1995 and in high tech for almost 30 years. In addition to bringing to market Sybase SQL Server, Sybase ASE and Sybase IQ, Dan has evaluated emerging technology areas for Sybase, leading to EII, ETL and GRID technology purchases for the company.
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Marianne Langlois

Marianne Langlois, in her role as a Global Process Executive at NorthgateArinso (NGA), provides leadership and oversight for all global HRO processes within the outsourcing organization. She is responsible for best practice delivery excellence around the HRO process regarding operational practices, product development inputs, performance measurements and continuous improvement to industry standards. Throughout her career at NGA and her prior roles at Convergys, Marianne has become an expert in HRO, BPO, Change Management, Vendor Management, and Talent Management.
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Alex Lapusan

Alex Lapusan is currently the CEO and Founding Partner of Zitec.com. Zitec is a tech lab, with a team of over 80 online specialists assisting businesses with custom projects and startups to build their disruptive products. Zitec is also actively investing in such companies – two startups in San Francisco, one in New York, and one in Romania. As such, in the past three years Alex has filled in as CIO or CTO for Media Ventures and Zipongo.com. Before co-founding Zitec in 2003, Alex was a software engineer with United Management Technologies, umt.com
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Melissa Lea

Melissa Lea is Chief Global Compliance Officer for SAP Group Companies. She joined SAP in 2002 as Compliance Manager for Human Resources in the U.S. In 2005, she took over Legal Compliance for SAP’s Americas Region. In 2007, she relocated to Walldorf, Germany and accepted her current role. Melissa reports to SAP’s General Counsel, with a dual reporting line to the Audit Committee of the SAP AG Supervisory Board. She manages a team of 26 attorneys located in high risk and high business volume geographies throughout SAP’s subsidiaries. Her team specializes in international laws related to bribery and corruption prevention, competition law, revenue recognition and U.S. Securities and Exchange Commission (SEC) regulations, international trade compliance, international employment law, and white collar crime. Melissa oversees a network of 83 local subsidiary compliance officers in SAP’s subsidiaries globally. In the U.S., she is a member of the Florida and Pennsylvania state bars.
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Anthony Leaper

Anthony Leaper is a software, marketing and sales enthusiast, currently heading the Business Development of SAP’s Enterprise Social Business Organization. With a personal, almost manic, bias to exceed his customers’ expectation, Anthony has the opportunity to influence and get software developed that helps SAP customers improve their customer insight and intimacy in a way that delights and exceeds their expectations Prior roles include leading Go to Market and Solution Management activities for the SAP CRM and Business Suite, and Head of CRM On Demand Product Management for EMEA at Oracle. Before Oracle’s acquisition of Siebel, he was Siebel’s Chief Technology Director for EMEA and was universally recognized as a leading authority on Siebel’s technology and architecture. As a founding member of the Siebel European Sales organization, Anthony specialized in aligning “the art of how people wanted to interact with people” to “the science of technically what was possible.”
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Brent Leary

Brent Leary is a CRM industry analyst, advisor, author, speaker and award-winning blogger at BrentLeary.com. He is co-founder and Partner of CRM Essentials LLC, an Atlanta-based CRM advisory firm covering tools and strategies for improving business relationships. In 2009 he co-authored Barack 2.0: Social Media Lessons for Small Business. Recognized by InsideCRM as one of the 25 most influential industry leaders, Brent is a past recipient of CRM Magazine's Most Influential Leader Award. He serves on the national board of the CRM Association, advisory board of the University of Toronto's CRM Center of Excellence, and editorial advisory board for The Atlanta Tribune. He also writes for CRM Magazine, Inc.com and MyCustomer.com. Brent hosts the "One on One" conversation series at SmallBizTrends.com, teams up with Paul Greenberg on the CRM Playaz video show, and hosts Technology for Business Sake on Atlanta’s News Talk 1160 am radio.
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Episode Listing:

Brent Leary

Brent Leary, co-founder and Partner of CRM Essentials LLC, is a CRM industry analyst, advisor, author, speaker and award-winning blogger. CRM Essentials is an Atlanta-based CRM advisory firm covering tools and strategies for improving business relationships. Clients include Microsoft, IBM, Oracle, Intuit, and SAP. In 2009, Brent co-authored “Barack 2.0: Social Media Lessons for Small Business”. Named as one of InsideCRM’s 25 most influential industry leaders, Brent also received CRM Magazine's Most Influential Leader Award. He serves on the CRM Association national board; the advisory boards of the University of Toronto's CRM Center of Excellence and Social Media Today; and The Atlanta Tribune editorial advisory board. He writes for CRM Magazine, Inc.com, and Direct Marketing News. Brent co-hosts the "One on One" conversation series on the CRM Playaz show at SmallBizTrends.com with Paul Greenberg, and hosts “Technology for Business Sake” on Atlanta News Talk 1160 AM radio.
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Kijoon Lee

Kijoon Lee is VP of Technology & Innovation Marketing at SAP. He is responsible for a portfolio of new applications that address big data challenges and connect enterprises to consumers in key industries such as retail, sports, media and entertainment. Previously, Kijoon led thought leadership and customer co-innovation initiatives for business network transformation and was also part of the SAP NetWeaver marketing team. Prior to SAP, he was a senior analyst at Cornerstone Research, where he conducted statistical and economic analysis for telecom and high-tech companies engaged in complex litigations such as antitrust and intellectual property cases.
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Russ LeFevre

Russ LeFevre is Vice President, Industry Marketing for SAP, managing a team responsible for global go-to-market strategy and marketing program content for multiple industries, spanning public sector, education, defense, healthcare, oil and gas, utilities and mining. Russ has over 24 years of business development, strategy, marketing, sales and management experience with information technology providers, from entrepreneurial start-ups to established, large companies. Prior to SAP, he worked at PeopleSoft, J.D. Edwards, and H.T.E.. He began his career working for the U.S. federal government and formerly held a Top Secret Clearance. A frequent speaker on government policy, management and technology issues, he has contributed to industry, analyst and media organizations, including IQPC, Ecole Polytechnique Federale de Lausanne, the JFK School of Government at Harvard University, Gartner, IDC, Federation of Tax Administrators, Federal Computer Week, and Public CIO.
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Mark Lenke

Mark Lenke is the Global Director, CSC Big Data and Analytics, Manager of Pre-sales for CSC business on five continents. Currently a Partner with over 25 years of information systems experience, he serves as a trusted-advisor for clients advising on solution architecture. Mark has spent the last 15 years designing, implementing, and managing business intelligence and data repository solutions in multi-vendor, and domestic and international environments for Fortune 500 companies. Based on his intimate knowledge of finance systems, customer service, and manufacturing operations within organizations, along with the utility and value of sensor data, machine-to-machine, geo and social media content, Mark has provided strategy guidance to executives.
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Alan Lepofsky

Alan Lepofsky is Vice President and Principal Analyst at Constellation Research, Inc. As a lead analyst on Constellation's research theme, The Future of Work, Alan focuses on how enterprise collaboration software/social business software can help people Get Work Done. Since 1993, he has been designing, marketing and helping customers deploy software solutions that enable people to connect with their peers and openly share information. Prior to joining Constellation, Alan spent 3 years as Director of Marketing at Socialtext, helping prospects and customers understand how social software can be used to improve core business processes. Before that, he spent 14 years in a variety of roles at IBM/Lotus, ranging from product management in the Lotus brand to supporting the IBM Business Partner ecosystem. He's an active blogger and speaker in the "Enterprise 2.0/Social Business" community, where he shares his thoughts on the business benefits of open communication and collaboration.
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Marc Lesser

Marc Lesser is the CEO, founder and board member of SIYLI.org and author of Know Yourself, Forget Yourself. Marc is a long-term Zen student and teacher and has also authored Less: Accomplishing More By Doing Less, and Z.B.A. Zen of Business Administration; How Zen Practice Can Transform Your Work and Your Life, published by New World Library. Marc is founder and CEO of ZBA Associates LLC, a company providing executive coaching, consulting, and keynote speaking services to businesses and non-profits. Clients include Google, Twitter, The City of San Francisco, Stanford, and Global Fund for Women. He was the founder and former CEO of Brush Dance, a publisher of greeting cards, calendars and gift items, with spiritual themes and artwork. He spent 15 years taking Brush Dance from an idea in his garage to a multi-million dollar publishing company, with distribution throughout the U.S. and the world. Marc facilitates retreats for CEO’s, business leaders, and management teams. He has been co-leading Company Time retreats for business leaders for the past 10 years. He was a resident of the San Francisco Zen Center for 10 years and was former director of Tassajara Zen Mountain Center. Marc received his M.B.A. degree from New York University and his Undergraduate degree in psychology from Rutgers University. He is a long-term member of Social Venture Network.
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Carl B. Lewis

Carl B. Lewis, General Manager for Vision33 Total Care, is an experienced consultant and respected advisor responsible for managing the backbone of Vision33’s national customer service offering. Vision33 is an award-winning, SAP Gold Channel Partner offering solutions to small and midsized enterprise (SME) customers. As the America SAP User Group (ASUG) Program Chair and first chairperson of the SAP Business One Resellers Partner Advisory Council (PAC), Carl plays an essential role in the development of partner programs. Previously, he served as General Manager of the Pacific Northwest Region for Vision33 and Director of Professional Services and Support for Omega Business Solutions.
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Rae Leyshon

Rae Leyshon, Senior Director Industry Marketing for Retail at SAP, is based in Paris. She has worked for SAP for 11 years in various roles, all within the retail industry. Prior to SAP, Rae worked for Retek, a software company based in Minneapolis, and before that, for Oracle. With her marketing, sales and re-sales roles experience, she has worked in global roles for companies in the retail sector. A strategic thinker and results-oriented collaborator with deep knowledge of the retail industry, Rae has a proven ability to deliver high quality marketing assets and programs.
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Scott Liewehr

Scott Liewehr is the President and Principal Analyst at the Digital Clarity Group (DCG), a research and advisory firm focused on helping leaders navigate digital transformation, as well as the elected President of the Content Management Professionals Association. Scott believes digital content is transforming the enterprise, and strives to provide pragmatic advice and clarity to help organizations through the change. He hosts CMS-Connected, a monthly webcast on the relevant news and best practices of the content management industry. Prior to DCG, Scott was the Lead Analyst of the Web Content Management practice at the Gilbane Group. Scott has an interest in helping children with autism and autism-spectrum disorders, and is a board member at the School for Language and Communication Development in NYC.
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Paul Lippens

Paul Lippens, Controller for Maui Jim Sunglasses, was born and raised in the US Midwest. After earning a BA in Accounting, he worked for Square D, Schneider Electric and Bomag Americas before joining Maui Jim in 2006. Maui Jim, Inc., is the world’s fastest growing and largest independent polarized sunglass maker, with over 700 employees worldwide and 12 international offices. The company began selling sunglasses on the beaches of Maui, Hawaii in the 1980s. Realizing that their sunglasses could not protect against Hawaii’s severe glare without distorting the beautiful island scenery colors, they developed PolarizedPlus® to wipe out the glare while stoking the colors. From an original line of 7 styles, the company now offers more than 90 styles and over 300 SKUs. Maui Jim world headquarters are in Peoria, Illinois, but ‘spiritual headquarters’ will always be in Maui.
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Maribel Lopez

Maribel Lopez, founder of Lopez Research, offers deep industry knowledge and expertise to provide research, analysis and strategic insight to the communications industry. Over the past two decades, she has observed, commented on and engaged in the massive shifts in communications technologies. She has worked directly with the service provider community as well as with equipment, device and software vendors. Prior to founding Lopez Research, Maribel was a respected analyst for more than 10 years at Forrester Research, most recently as Vice President of the tech industry strategies group. She also worked as an analyst for International Data Corporation, and gained practical marketing and operations experience while at Motorola and Shiva Corp.
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Michael Lortz

Michael Lortz leads SAP’s Global Governance, Risk, and Compliance Product Marketing team. His team is responsible for crafting and delivering the positioning and messaging; collateral and sales tools; and thought leadership and demand generation marketing programs for SAP’s GRC portfolio. Having been in the GRC field since 1998, Michael has worked with customers on a broad range of risk, compliance, control, and security projects. An expert and a patent holder in the field of continuous monitoring for fraud and misuse, Michael has over 24 years of enterprise software experience. He has worked for enterprise software companies during his entire career.
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Brittany Lothe

Brittany Lothe, Head of Corporate Social Responsibility (CSR) for SAP AG, leads social investment globally for SAP. The SAP social investment portfolio includes talent, technology and capital investments. Brittany also has operational oversight for CSR-related governance, fiscal reporting, executive engagement and various communications. From 2003-2005, she oversaw the SAP America Political Action Committee (PAC) and grassroots involvement. Before joining SAP in 2003, Brittany served as a finance director for Vince Biskupic for Attorney General, and held campaign and legislative roles in the State of Wisconsin and Washington, DC. As part of her commitment to civic involvement, she is an active member of Junior League of San Francisco and is co-advisor of the Lothe Family Endowment and Lothe Family Charitable Fund. Brittany holds an M.A. degree in United States Foreign Policy from the School of International Service at American University.
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David Ludlow

David Ludlow is Group Vice President of Solution Management at SAP, focusing on the global Human Capital Management solution strategy and direction for SAP. He leads the team responsible for determining the future strategy of the SAP solutions portfolio that enables organizations to perform better by enabling employees to better manage their careers and performance, managing a borderless global workforce, and delivering HR services as efficiently as possible. David has been with SAP for over 14 years and has more than 20 years of experience in the HR/HCM solutions space, holding various positions in product management, product marketing, and product strategy. Previously he has held leadership positions at Ceridian Employer Services and Tesseract Corporation.
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Amber Mac

Amber Mac is an entrepreneur, television host, speaker, and bestselling author. She co-hosts the CTV/BNN TV show AppCentral, airing in Canada, Australia, and South Korea; is a regular contributor on CTV News Channel; and writes weekly for Fast Company on social business, digital productivity, and how to work smarter. In reviewing her book, Power Friending, the Miami Herald called Amber Mac, “a virtual Swiss Army Knife of networking ... she demonstrates a deep and practical understanding of the necessity of extending one’s personal and professional presence online.” Amber’s career began at Razorfish-San Francisco during the dot-com boom. Online, she has spearheaded and co-hosted The Social Hour on TWiT.tv network and commandN.tv, reaching approximately 100,000 viewers and listeners a week. Clients of her company, Konnekt Creative Digital Engagement, launched in 2007, include Tony Robbins, Discovery Channel, Microsoft, Canada Goose, American Dental Association, and Genumark.
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Dan J. Mahowald

Dan J. Mahowald, Vice President, Enterprise Mobility, SAP Americas, Inc. Dan leads the North America Mobility Sales team and works with SAP’s Mobility Development Organization and Americas Executive Team to formulate mobility strategy. Prior to SAP, Dan held executive management positions at Siebel Systems, Inc. and Onyx Software Corporation. He founded the non-profit foundation www.connectedEDU.org to educate high school students on core business disciplines and leadership principles.
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Arvind Malhotra

Arvind Malhotra, T. W. Lewis Scholar and Associate Professor of Strategy and Entrepreneurship at University of North Carolina Kenan-Flagler Business School. Dr. Malhotra’s research includes studying successful innovative organizational and interorganizational structures; adoption of innovative technologies, such as wireless, by consumers and organizations; and management of knowledge in interorganizational contexts. He has consulted, conducted applied research or led executive development workshops with the U.S. Navy, U.S. Air Force, IBM, ExxonMobil, Primax Properties, Sprint, RosettaNet Consortium, American Golf Corporation, Cisco, ING Direct and Cargill Sweeteners. He has received Best Paper Awards from MIS Quarterly, the top information science journal; the Journal of Services Research and Journal of Knowledge Management; and the prestigious Society for Information Managers.
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Pierfrancesco Manenti

Pierfrancesco Manenti leads the IDC Manufacturing Insights research practice in EMEA and is the global lead for the Operations Technology Strategies advisory service. He provides insights, consulting and advisory support to leading manufacturers and specialty IT vendors into the key challenges and trends affecting manufacturing industries, including Automotive, Machinery, Wearing Apparel/Fashion, CPG, and High-Tech – with particular attention to the EMEA region. Pier specializes in Manufacturing Operations, Supply Chains, and Product Life-Cycle strategies. He regularly contributes to the Operations Technology blog on the IDC Manufacturing Insights Community (http://idc-insights-community.com/manufacturing) and tweets (@PierManenti) about business and IT issues relevant to Manufacturing Operations, Supply Chain, Product Lifecycle, IT strategies. A senior executive with about 20 years of industry experience, Pier is a thought leader with a strong focus on the business value of technology in manufacturing.
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Roque Marinho

Roque Marinho is the Director of Enterprise Business Intelligence for Cobb EMC, the second largest EMC in the US. A provider of electricity and gas for about 460,000 households, Cobb EMC is innovative in its use of analytical tools that support the organization. The BI team supports data management, data cleansing, data analysis, and data validation. Mr. Marinho was technical team leader on project Reprint, which earned the “2011 PMI Project of the Year.” He is a frequent guest speaker for companies, universities, and associations. A CalPoly Tech graduate with 20 years of experience in BI, business analysis, and data integration, Mr. Marinho defines BI as “information that provokes action!”
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Norman Marks, CPA, CRMA

Norman Marks, CPA, CRMA is Vice President, Evangelist at SAP, focusing on governance, risk management, internal audit, compliance, enterprise performance, and the value of information. Prior to Business Objects’ acquisition by SAP, he was their Vice President of Internal Audit responsible for internal auditing, risk management, the Sarbanes-Oxley Section 404 (SOX) program, and license compliance. Norman has been chief audit executive of major global corporations since 1990, and is a globally-recognized thought leader in the professions of internal auditing and risk management. He is the author of the Institute of Internal Auditors’ “Minimize Costs & Increase the Value of Your Sarbanes-Oxley 404 Program”, described as “the best Sarbanes-Oxley 404 guide out there for management”. He has been honored as a Fellow of the Open Compliance and Ethics Group, and as an Honorary Fellow of the Institute of Risk Management.
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Nola Masterson

Nola Masterson is the Managing Director of Science Futures Management Company, LLC, a 30-year old investment and advisory firm. She is a biotechnology industry leader and successful visionary thinker with more than 40 years of business experience in the life sciences industry and in venture capital investments. Previously, Nola was a Venture Partner with TVM Capital GmbH, and co-founder and President of Sequenom, Inc. Her affiliations include: chairwoman, board of directors, Repros Therapeutics Inc.; chairwoman emeritus, BayBio Institute; member, American Diabetes Association Leadership Board for Silicon Valley; board member, Stillheart Institute.
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John Mayerhofer

John Mayerhofer is Vice President of Innovation at SAP Labs, where he designs programs to cultivate grass roots and open innovation, helps to design apps for sustainable design decision making, and leads the Future of Education research initiative. He was formerly an active volunteer at the Cradle-to-Cradle Innovation Institute, advising on charter, funding, entity formation, and intellectual property. As Advisory Council chair, he provided input on standards development processes, operations, and innovation community development. Design Revolution (www.D-Rev.org) is a non-profit technology incubator whose mission is to improve the health and income of people living on less than $4 a day. John has 20 years of experience delivering and bringing to market software-driven solutions (internet services, mobile, media, platform, enterprise applications, security, cloud, social media) for Oracle, Gain, BroadVision, Westbridge, and VoiceIndigo.
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Daniel Mayo

Daniel Mayo is the practice leader for Ovum’s global financial services technology team, covering the retail and corporate banking sectors and financial markets industries. He specializes in core systems, payments and compliance, and IT spending/ investment trends across North America, Europe, and Asia-Pacific and has experience working in both the European and North American theatres. Daniel has authored and/or managed research and analysis studies across the retail, private and corporate banking, and financial market technology sectors, and has worked closely with leading US and European financial institutions around IT benchmarking, investment strategies, and IT governance. He has extensive research experience with and knowledge of financial institutions and the supporting vendor community across Europe and the US. He is frequently quoted in both US and European press. Daniel holds an MA and BA in Economics from Cambridge University.
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Thomas “Tom” F. McAllister

Thomas “Tom” F. McAllister brings a 35+ year financial services career to his role as a Senior Industry Principal in the Financial Services group at SAP America, Inc. He has held C-level positions on both the client and vendor sides of the banking, financial services, and information technology industries. Prior to SAP, Tom was COO Americas and Corporate Senior Vice President for System Access, a global provider of retail, wholesale and treasury systems to the financial services Industry. His executive leadership roles have included CIO and Head of Operations, Bank of Ireland U.S. Holdings; CIO, Capital City Bank Group; Head of Global Services, Sanchez Computer Associates; System Services Manager, NCR Corporation; and Vice President, Banking Solutions and Field Services Hub, SAP America, Inc. Tom is the author of industry articles on business transformation and solution migration within the shifting bank processing landscape.
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Nicole McCabe

Nicole McCabe is the Senior Director of Global Diversity & Inclusion at SAP, with a specific focus on gender diversity. She has been with SAP for more than 8 years, working in various lines of business including Support and Maintenance, Marketing, and now, Human Resources. Previously, Nicole worked on mergers and acquisitions within the pharmaceutical industry, and as a consultant focusing on business process improvement and SAP implementations. The unique business perspective she brings to her role in Human Resources has been beneficial in building the business case for Diversity & Inclusion. Nicole is part of the Society for Human Resource Management (SHRM), and closely follows online communities centered on women in leadership and diversity in the workplace.
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Richard McCammon

Richard McCammon, VP, Integrated Solutions at
Delego Software Inc., is a foremost expert in electronic payment security and SAP integration. In 1994 Richard began working with the SAP system and, in 1997, became an independent consultant working with major corporations in Canada. In this role, he saw an opportunity to produce world class payment card integration software for merchants using SAP, giving way to the Delego Suite of products. Delego Software was certified as a solution by SAP in early 2000. Richard’s extensive background includes managing project teams for large multinational corporations, implementation of payment card solutions worldwide, and development of customer-focused solutions. Richard has presented to the American SAP User Group (ASUG), SAPPHIRE NOW, ASUG Annual Conference, and SAPInsider Conferences. He is a key influencer in card-not-present best practices and processes as a leading member of ACT Canada’s Strategic Leadership Team defining the future of Authentication and Tokenization.
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James McClelland

James McClelland is the Senior Global Director of SAP Utilities & Energy Industry Solution Marketing. His responsibilities include sales strategy and go-to-market programs for the global utility industry; supporting the interaction between sales force and key industry segment customers to ensure effective, ongoing product and solution communication; acting as market advocate and spokesperson for utilities strategy, including customers, prospects, industry groups, partners and analysts; driving sales and pipeline generation programs for global industry community; product strategy and direction; and all media, publication and analyst relations. He was previously Regional CRM Sales Manager of North American Strategic Accounts at Oracle Corporation, and Senior Director of Solution Selling at Siebel Systems before it was acquired. Prior to 2000, James held management and executive positions with SAP Utilities in Asia Pacific and the Americas. He has worked in the utilities industry for over 25 years managing industry applications and creating business strategy for utilities deregulation.
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Jen McClure

Jen McClure is the senior director of social media strategy for Thomson Reuters, the world's leading source of intelligent information for businesses and professionals in the financial, legal, tax and accounting, healthcare and science and media markets, powered by the world's most trusted news organization. She also serves as president of the board of directors of the Society for New Communications Research, a nonprofit research and education foundation that focuses on the latest developments in media and communications. A communications professional with over 25 years in media and communications, Jen’s career includes journalism, market and media research, media relations, PR, strategic communications and publishing. Twitter @jen_mcclure.
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Bruce McCuaig

Bruce McCuaig, B Comm. CA, CRMA, CCSA, is Director, Solution Marketing for SAP Governance Risk and Compliance Solutions. Prior to SAP, roles included Vice President, Risk and Compliance with Thomson Reuters, and a partner in CARD®decisions, a small software and consulting firm with a global practice in risk management and control design acquired in 2004 by Paisley/Thomson Reuters. Bruce has served as Chief Auditor of a major oil company and in senior finance and accounting positions in the oil and gas business. He has extensive experience advising clients in implementation of enterprise risk management initiatives and the use of GRC technology in risk management initiatives. Bruce has written extensively on GRC for 15 years, recently contributing to Sawyer's Guide for Internal Auditors, 6th edition (IIA Research Foundation). Bruce served on the board of a $130 million not for profit home health care organization as Board Chair, Audit Committee Chair and Finance Committee Chair.
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Jill McGillen

Jill McGillen, best known for her weekly work advice column, “Ask Jill,” and her skills as a presenter, trainer and consultant to Bay Area and global organizations, founded San Francisco-based Next Turn in 2001 in the midst of a highly successful business career. She now shares her passion for leadership training and team building. Jill is one of 15 individuals in the United States certified as a Wiley DiSC® behavioral style instructor. She created the Calm in Conflict™ resolution e-learning program, and is an active blogger. Jill has been a guest lecturer on Leadership, Conflict and Influencing at the University of San Francisco and Golden Gate University. She holds a Master’s Degree in Instructional Technology.
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Scott McKain

Scott McKain helps organizations create distinction in every phase of business and teaches how to deliver an “Ultimate Customer Experience®.” He creates captivating presentations and bestselling books which clearly reveal how to create more compelling connections between you and your customers, and how to stand out and move up, regardless of the economic climate in your industry. One of about 150 living members of the Professional Speakers Hall of Fame, he was recognized by Social Media Marketing Magazine as one of the 50 most influential marketing authors on Twitter, and by GenJuice, a leading resource for emerging professionals, as one of the “Top 25″ people for Gen Y and Millennial leaders to follow on Twitter. In his book, Create Distinction, Scott shows how organizations and professionals create differentiation in the marketplace. In his earlier career as a broadcast journalist, two million people saw his commentaries each week in the United States, Canada, and Australia.
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Daniel Meszaros

Daniel Meszaros, Prime Mover Portal, Mobility and UX for Maersk Group, works in the Group HR IT function within The Maersk Group, a Danish business conglomerate. Apart from being responsible for the SAP HCM Netweaver self-service portal (ESS & MSS) at Maersk, he is also heading up two HCM mobile app implementation projects. Daniel believes that creating an engaging user experience always starts with the user interface. In his job he aims to ensure that all products reaching end users are easy to use, and have a modern and appetizing look and feel.
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Sherryanne Meyer

Sherryanne Meyer is an IT manager at Air Products and Chemicals, co-founder of the non-profit Power Chords Music Mentors for our Youth and member of the Board of Directors and Executive Exchange for the American SAP Users Group (ASUG). Sherry is the author of the online publication, Ordinary Leader. She has contributed as a writer to CIO Review, to WIS Publications HR Expert and as an editor and expert case study contributor to the Workforce Asset Management Book of Knowledge, the official resource for Workforce Management Technology Certification. A regular speaker at technology events such as SAP Insider, SAP Influencer Summit, ASUG and SAP Insider conferences, she focuses her forward-looking messages on readiness to use technology to maximize our most precious resource: human capital. She is also an active member of the SAP Community Users Network and Workforce Education Organization. Her extensive experience in the Human Resources area, both as an HR specialist and as an IT specialist for HR systems has formed her point of view on the 21st century workforce and what we must each do -- as leaders and individual contributors -- to be successful in the post-PC era.
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Jonathan Middup

Jonathan Middup is a partner in Ernst & Young’s Fraud Investigation and Dispute Services. He has been carrying out fraud, bribery and corruption, and regulatory investigations for the last sixteen years, leads the investigation team outside London and is head of Anti-Bribery and Corruption in the UK. Jonathan has liaised with government and enforcement bodies across the world including the SFO, FSA, Department of Justice, SEC and FBI. He is a forensic accountant who speaks and is published regularly on fraud issues.
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Joe Miles

Joe Miles, SAP Global Vice President, Life Sciences Industry, utilizes his diverse business and consulting background with Life Sciences companies to lead SAP’s global life science practice. Joe has helped life science companies enable key business processes to achieve their operational objectives, regulatory compliance mandates and strategic financial goals. This includes automating and extending enterprise business processes through innovative new technologies such as enterprise mobility and in-memory computing, which analyzes billions of records with sub-second response times to put real time performance metrics on a mobile device anywhere in the world. Those innovations improve performance, reduce inefficiencies and mitigate risk across the enterprise. Joe holds a Masters degree in operations management from Loyola University of Chicago and a Bachelors in business administration from the University of Illinois at Urbana/Champaign.
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Robert M. Miller

Robert M. Miller has been the executive director of the National Fragile X Foundation since 1999. He has 40 years of experience as a teacher and administrator in the fields of early intervention, special education, mental health and nonprofit/human service. His work has included programs for children from abuse and neglect backgrounds, as well as work in economically disadvantaged areas of the U.S. Robert was instrumental in the formation of the Fragile X Clinical & Research Consortium, and in the Collaboration to Promote Self-Determination, a national collaboration formed to improve the lives of all adults with intellectual disabilities. In addition to his activities at the national level, Robert has worked with a number of groups and organizations throughout the world on the establishment of national parent support networks and clinics for Fragile X.
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Jessica Miller-Merrell

Jessica Miller-Merrell is the Founder of Bloging4Jobs.com, a workplace resource for HR professionals and business leaders. The site was listed as a top 75 career resource by Forbes Magazine. Jessica is the president and CEO of Xceptional HR, a digital workplace technology and consulting agency, and a published author of Tweet This! and most recently The HR Technology Field Guide. Jessica is listed as the 7th most powerful woman on Twitter. Because of vast industry expertise and knowledge, Jessica’s professional opinions and expertise are sought after and sourced by publications and media including: Forbes, CIO Magazine, CBS, Entrepreneur Magazine, and SHRM’s HR Magazine.
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Tim Minahan

Tim Minahan is Senior Vice President, Network Strategy and Chief Marketing Officer for Ariba, an SAP Company. A pioneer in business-to-business collaboration, he created the market for business networks and the vision for the networked economy – a world in which companies leverage the power of social and business networks and advanced analytics to enhance collaboration, insights, and productivity. Tim is responsible for the strategy behind the Ariba Network, the world’s largest and most global business network, and for the design and execution of effective messaging, go-to-market programs, and marketing initiatives to fuel its growth. He joined Ariba from Procuri, Inc., where he served as senior vice president of Marketing. Prior to Procuri, Tim served as chief services officer at Aberdeen Group, where he helped build Aberdeen’s Supply Chain Research practice. Tim has thrice been named one of Supply & Demand Chain Executive’s Industry Pros to Know.
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Jillian Mirandi

Jillian Mirandi is an analyst in TBR’s Software Practice and is responsible for reporting on the software and cloud landscapes. Her research is focused on customer and vendor deliverables around go-to-market strategy, investment strategy, geographic strategy, competitive intelligence and product comparison. Prior to joining TBR, Jillian was a research analyst at OpenView Venture Partners, an expansion stage venture capital firm with a focus on high-growth software, cloud, Internet and technology-enabled companies. At OpenView, she researched sub-$10-million companies in the emerging and high-growth markets, such as cloud, to determine strong venture capital investments. Jillian initiated and worked with the firm’s partners to close the investments of Balihoo and Kareo. Jillian’s analytical commentary has been quoted by sources such as InformationWeek, eWEEK, and company and analyst blogs.
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Scott L. Mitchell

Scott L. Mitchell is the chair of OCEG, a global nonprofit community with over 40,000 members, creating authoritative resources for achieving Principled Performance by integrating the governance, assurance and management of performance, risk, compliance and ethics (GRC). He is also an angel investor with exits to NCSOFT, DHX Media, SkillSoft, and SonicWALL/Dell.
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Kaustav Mitra

Kaustav Mitra is the VP and Global Program Lead for SAP Startup Focus. He has over 10 years of leadership experience in a managed services firm plus hands-on experience in every aspect of startup and post-startup businesses. Kaustav’s 24 years in technology cover various aspects of the IT industry, including P&L management, CxO level communications, contract review and negotiation, key account management, team leadership and collaboration, strategic marketing / business development, and recurring revenue business models. His broad industry and product management technology expertise focuses on system design, systems administration, and needs analysis. Kaustav’s previous roles include Director, TIP Chairman Projects for SAP, General Manager and Senior Consultant at mitra IT, and VP, Strategy and Business Development at F. A. Systems.
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Sina Moatamed

Sina Moatamed is the Principal Consultant for Unified Clouds, where he helps mid-sized and large enterprises with their cloud computing efforts. In his previous role as CIO of a mid-sized manufacturing company, Sina restructured all IT infrastructures to the cloud through the use of Software, Platform and Infrastructure as a Service offerings , transforming the IT department from traditional IT delivery to an agile service-focused partner of the business. In 2010 he received the Managing Automation Progressive Manufacturing 100 award and in 2011, the CIO 100 award for executing business strategies with agility by leveraging cloud services. Sina wrote the blog series, “Building a Cloud Ecosystem,” describing strategies for engaging cloud services. He has appeared as a panelist at Bloomberg, SAP, and Inc. Magazine conferences.
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Felipe Monteiro

L. Felipe Monteiro is an Assistant Professor of Management at the Wharton School, University of Pennsylvania. He holds a Ph.D. in Strategic and International Management, LL.B. (JD equivalent) cum laude, M.Sc. in Business Administration, and MRes in Business Studies. Previously, Professor Monteiro was a Fellow at the London School of Economics and Political Science (LSE), and a Senior Researcher at the Harvard Business School’s Latin American Research Center. Prior to academia, he was a Senior Analyst at Banco do Brasil, advising foreign companies investing in Brazil. His research focuses on knowledge processes within multinational corporations (MNCs), and how MNCs access external knowledge across organizational, technological and geographic boundaries. He has received the “Goes Above and Beyond the Call of Duty” Teaching Award for outstanding contributions and commitment to educational excellence in the MBA core curriculum, and the Wharton Undergraduate Excellence in Teaching Award.
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Chris Moore

Chris Moore is the Chief Information Officer at the City of Edmonton, Canada, providing vision and leadership of the city’s information and technology direction. Chris continues to partner with local and global organizations to foster Edmonton’s role as a technology leader. In addition to being a founding member of the World eGovernments Organization, he has spoken to audiences all over the world about his experience and ideas for technology in government. Chris has fulfillment and freedom in his work and as a leader desires to see those around him attain fulfillment and freedom as well. Described as transformational, innovative, disruptive and refreshing, he is an advocate of an Open Ecosystem, Open Gov and Open Data. Chris desires to see his team embrace innovation, pursuing the possible and building the future together.
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Naima Mora

Naima Mora reached international fame and broke into the world of high fashion modeling after winning the title of America’s Next Top Model (2008). An all-time ‘fan favorite’, she has shot photo spreads and landed on the covers of high profile magazines around the world. Naima has walked the runway for some of fashion’s top designers and been the face of world-known cosmetic lines such as Cover Girl. She is also an emerging singer/songwriter and front woman for the band Galaxy of Tar; a published author (“Model Behavior” is her first book); and has taken on the challenge of connecting with people through her music, literary pursuits, and online and in social media, sharing young people’s stories of how and why they are able to achieve impossible pursuits and overcome great adversity. Naima uses her evolving brand Model Life™ to share that collective voice. Technology plays a significant part in how she engages with people all over the world.
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Brian Moran

Brian Moran, Founder & CEO of Brian Moran & Associates, is dedicated to helping entrepreneurs to run better businesses. Brian is leveraging his 20-plus years of experience in publishing magazines for business owners (The Wall Street Journal, Inc. magazine, Entrepreneur magazine) to assist entrepreneurs with everything from social media to accessing growth capital to expanding into the global marketplace. In August 2012, Brian was given the prestigious Lou Campanelli Award at SCORE’s national conference in recognition for his years of service in the small business market. In 2012 and 2013, Brian was named one of the top 100 SMB Influencers in the country by Small Business Trends & Small Biz Technology. He is a graduate of Marquette University’s School of Journalism. www.SmallBusinessEdge.com
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Mike Morel

Mike Morel joined SAP in the Business ByDesign team in November 2010. Previously, Mike was a manufacturing manager on the factory floor and a vertical marketing director at various companies including Hewlett Packard, BEA, ILOG, and Adobe. He has also been a marketing consultant, working with small-to-medium sized companies to develop go-to-market strategies. His extensive experience is in ERP, Supply Chain and PLM.
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Ella Morgulis

Ella Morgulis works on solution management team for Duet Enterprise software developed jointly by SAP and Microsoft. She engages with customers , partners and sales force to help close deals and successfully implement solutions built on Duet Enterprise platform. She also works on marketing materials and social media marketing, publishing blogs on SAP SCN pages. Prior to earning her MBA degree, Ella worked in various technical roles at a various startups in Silicon Valley, and as a project manager at Autodesk. She holds a civil engineering degree from the Moscow Railroad University and MBA from Haas School of Business at UC Berkeley. Ella manages http://scn.sap.com/community/duet-enterprise, moderates http://www.linkedin.com/groups/Duet-Enterprise, and manages the Facebook Duet Enterprise page and YouTube SAPDuetEnterprise channel.
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Henry Morris

Henry Morris, Senior Vice President for IDC's Worldwide Software and Services research groups. Dr. Morris started the Analytics and Data Warehousing research service at IDC, and coined the term "analytic applications" in 1997. He led a major study on the financial impact of business analytics, examining the ROI of analytics projects at 43 sites in North America and Europe. He is now exploring the relationship between business intelligence and business process automation - "intelligent process automation" - and the requirements for unified access to structured and unstructured data. Dr. Morris has been quoted in and written for Forbes, Computerworld, and KMworld, on trends in business intelligence, business performance management, data warehousing, knowledge management, and enterprise applications.
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Martin Mrugal

Martin Mrugal is a Global Executive with SAP, leading the Manufacturing Industries and Solutions business globally. Previously he served as National Vice President and General Manager responsible for Mid-sized Enterprise Solutions and Products, directing the North American strategy, launch and execution of the new Business ByDesign software as a service (SAAS) solution. Martin joined SAP in October 1998 as a Business Development Manager - Manufacturing, playing a pivotal role consulting with SAP manufacturing customers to transform their businesses using SAP software solutions. Client deliverables included detailed studies on total cost of ownership, return on investment and business strategy. Prior to SAP, he spent 12 years at Consolidated Rail Corporation (Conrail), where he successfully started new lines of business, analyzed complex supply chains for industrial manufacturing companies, and developed new distribution strategies and facilities. His clients he included DuPont, GM, Ford, Chrysler and American Honda.
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Emily Mui

Emily Mui is a Sr. Director of HANA Cloud Product Marketing at SAP, with more than 13 years of product management and product marketing experience in business intelligence and data warehousing. At BusinessObjects and SAP, she led several successful product suite launches, managed BusinessObjects User Conferences and BI tracks for SAPPHIRE NOW, and served as the lead BI contact with ASUG. Emily was also the SAP lead for many “Xcelsius” (SAP Dashboards) community activities. Her areas of expertise include dashboards, visualization, mobile BI, real-time BI, predictive analysis, big data and cloud computing. Emily has also worked passionately with customers and partners to share their successes. She holds a B.S. in managerial Economics from U.C. Davis and an M.S. in Industrial Administration (MBA) from Carnegie Mellon University.
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Arnab Mukherjee

Arnab Mukherjee is a Senior Technical Lead, reporting to the IT Director for Enterprise Applications at Varian Medical Systems. Arnab is responsible for Application Support and executing projects in the sphere of SAP PLM Applications. Areas under his purview at Varian include the SAP Engineering Change Record, SAP PLM CAD Integration, EHSM for Product Compliance, and SAP Visual Enterprise. Arnab has nine years of expertise in the SAP domain, six of which are on transformation and global SAP implementation projects and three in the SAP PLM domain. Prior to joining Varian, Arnab was a Senior Consultant with the SAP practice at Deloitte Consulting, where he was part of four major transformation projects. Arnab presented Varian’s PLM story at the 2014 SAP Insider event in Las Vegas and was very well received. He is due to speak at the SAP EHS conference in New Orleans in Feb. 2015 around how Varian uses SAP EHS for managing its product compliance requirements.
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Surya Mukherjee

Surya Mukherjee is a Senior Analyst for Ovum’s Information Management team, responsible for the analysis of enterprises’ business intelligence technology investment priorities, market forecast models, and product and vendor evaluations, as well as the delivery of research-based consulting projects relating to the information management software markets. Prior to joining Ovum, Surya worked as a strategy analyst with Deloitte Touche Tohmatsu, the global consulting and auditing company. He has authored a series of competitor research pieces on business intelligence (BI) and keynoted for Ovum’s Big Data conference. Surya has also explored the software-as-a-service (SaaS) aspect of many traditional applications and initiated the coverage of SaaS BPM. At Deloitte, he closely tracked the semiconductor, semiconductor equipment, packaging and test, and materials sectors globally. Prior to Deloitte, Surya was an analyst in Evalueserve, a leading research company in India.
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Barry Murphy

Barry Murphy, a Co-Founder and Principal Analyst with The eDJ Group, is a thought leader in information governance, eDiscovery, records management, and content archiving. Previously, Barry was Director of Product Marketing at Mimosa Systems, a leading content archiving and eDiscovery software, and Principal Analyst for eDiscovery, records management, and content archiving at Forrester Research. Barry is an active member of AIIM (Association for Information and Image Management) and ARMA (formerly Association of Records Managers and Administrators).
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Ina L. Mutschelknaus

Ina L. Mutschelknaus is a Director of Solution Management with SAP BusinessObjects’ Enterprise Information Management products, working on information governance and end-to-end use scenarios. Her nearly 15 years of experience with EIM include managing data cleansing, matching, profiling and assessment, Master Data Management (MDM) and user experience. Ina also runs the EIM Influence Council, a customer council providing bi-weekly feedback to SAP. She is the SAP leader for both the ASUG Data Governance Special Interest Group and the ASUG Data Management Special Interest Group.
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Haig R. Nalbantian

Haig R. Nalbantian is Senior Partner at Mercer and a founder of its Workforce Sciences Institute. A labor economist, he has been instrumental in developing Mercer’s unique capabilities to measure the economic impact of human capital practices, applied in projects he directed for leading organizations worldwide. Previously, Haig was at National Economic Research Associates, Inc. and taught economics at New York University, where he was a research scientist at its C.V. Starr Center for Applied Economics. A leading authority on human capital measurement and management, he co-authored the prize-winning book on evidence-based human capital management, “Play to Your Strengths” (McGraw Hill, 2004). His HBR article (with Rick Guzzo), “Making Mobility Matter”, won the Academy of Management’s 2010 Award for Outstanding Practitioner-Oriented Publication. In 2012, he co-authored the World Economic Forum-Mercer study, Talent Mobility Good Practices: Collaboration at the Heart of Economic Growth.
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Lauren Nelson

Lauren Nelson, Analyst at Forrester Research, focuses on the infrastructure-as-a-service (IaaS) space. Since mid-2011, she has published market overviews on both public and private IaaS clouds, the future of cloud standardization, and evaluating cloud computing as a green technology. Over the past three years, Lauren has conducted hundreds of end-user interviews and vendor product demos for this space.
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David Nero

David Nero is Director of Technology for the City of Boston Department of Innovation and Technology (DoIT). DoIT is the City of Boston’s enterprise technology organization that provides solutions to empower business partners across City departments and deliver services more efficiently and effectively. DoIT is focused on connecting the City, engaging and empowering citizens, improving business processes, working collaboratively and continuously innovating. David’s role allows him to cross all facets of the organization and provide leadership in developing strategies for business solutions and core technology investments. He participates actively in driving critical projects to successful completion, and is spearheading efforts to develop and sustain an Open Data platform as well as a Business Analytics/Data Management platform.
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William “Bill” Newman

William “Bill” Newman, Managing Principal and Co-founder of Newport Consulting Group, is an author, professional speaker, writer and consultant with over 25 years of experience in strategy and IT planning across multiple industry sectors. A Certified Management Consultant since 1995, he has led consulting practices at Booz & Company, DMR Consulting, KPMG BearingPoint, and Grant Thornton. His strategy work with high growth companies – software start-ups, services firms, associations and green techs – has made him a leader in developing mindshare and market share in North America, Europe and globally. Bill was a national board member of the Institute of Management Consultants (IMC USA), and currently serves on the Michigan Association of Certified Public Accountants (MACPA) Management Consulting Taskforce and the McKinsey Quarterly Executive Panel. He is a recognized SAP BusinessObjects Influencer by the Americas SAP User Group (ASUG) in EPM, GRC, Sustainability and mobile computing.
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Eric Newmark

Eric Newmark is the Program Director of commercial life sciences research at IDC Health Insights, based in Boston, Massachusetts. He provides research-based advisory and consulting services, as well as market analysis on key topics across the commercial life science spectrum, including areas such as supply chain, channel management, sales, marketing, and revenue management. Prior to IDC, Eric’s career touched several aspects of the life sciences, including application development, management consulting, and technical project management. He is a widely recognized thought leader, quoted by such media outlets as Investor's Business Daily, CIO Insight, Supply & Demand Chain Executive, RFID Journal, Bio-IT World, and Pharmaceutical Commerce. Eric holds a BS degree in MIS and Finance from Babson College, as well as an MBA from the Boston University School of Management, with a certification in Strategic Business Analysis.
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Bob Nicols

Bob Nicols, AXIOM Sales Force Development CEO, has 34 years of experience in sales, sales management, executive management and sales force development. He founded Burton Training Group, now AXIOM Sales Force Development, in 1990 after being a top and highly recognized performer in sales, sales management and executive positions in the technology sector. He has managed and mentored thousands of sales people, sales managers and senior managers and been responsible for hundreds of millions of dollars in sales. For more than 21 years he has developed and delivered sales programs that have become the standard for many Fortune 100 companies including AT&T, BellSouth, Disney Enterprises, Alltel, Verizon and ESPN. AXIOM programs have been implemented in over 30 countries. Bob is the developer of AXIOM’s “Selling Sciences ProgramTM” and co-author of the “Selling Sciences” CD series.
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Sean O'Driscoll

Sean O'Driscoll is the co-founder and CEO of Ant's Eye View, leading efforts to evolve and recruit the best talent to meet client demands. He works with enterprise clients covering the financial services, insurance, computer hardware, software, network, telecom, retail, food and beverage, and professional services industries. Experienced in working with senior level executives in marketing, corporate communications, support and business operations, Sean focuses on envisioning, transformation and strategic direction. Previously, in his 15-year career at Microsoft Corporation, he was most recently General Manager, Community Support Services, responsible for developing social media and community-based support models and leading the global Microsoft MVP program to award amazing individuals in technical communities around the globe who share a passion for technology and the spirit of community. Sean is co-chair of the influencer council for the Word of Mouth Marketing Association.
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Sean Patrick O’Brien

Sean Patrick O’Brien is Global Vice President for Urban Matters & Public Security at SAP, with responsibility for SAP’s global strategy, solutions portfolio, eco-system and go to market activities in relation to smart cities and public safety/security. His focus is the launch of a new SAP Urban Matters program for best run cities, including urban innovation around cloud, mobile, analytics, real time and next generation government strategy. Previously, Sean led a regional SAP business startup for public security across the EMEA region, working with public security clients in the UK, Germany, France, Italy, Spain, South Africa, Netherlands, Nordics, Romania, Poland and the European Union, including police, disaster management, ministry of interiors, intelligence, fire, and border agencies. In his early career, Sean worked in the SAP UK public sector division, and was a Military Scientist in the Royal Army Medical Corps and a Senior Police Officer.
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Sean Patrick O’Brien

Sean Patrick O’Brien is Global Vice President for Urban Matters & Public Security at SAP, with responsibility for SAP’s global strategy, solutions portfolio, eco-system, and go-to-market activities in relation to smart cities and public safety/security. His focus is the launch of a new SAP Urban Matters program for best run cities, including urban innovation around cloud, mobile, analytics, real time and next generation government strategy. Previously, Sean led a regional SAP business startup for public security across the EMEA region, working with public security clients in the UK, Germany, France, Italy, Spain, South Africa, Netherlands, Nordics, Romania, Poland and the European Union, including police, disaster management, ministry of interiors, intelligence, fire, and border agencies. In his early career, Sean worked in the SAP UK public sector division, and was a Military Scientist in the Royal Army Medical Corps and a Senior Police Officer.
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Chris O’Connor

Chris O’Connor is co-founder and CEO at Taptera. A builder at heart, he enjoys creating teams, systems and companies. He is passionate about improving employees’ relationships with their software and had 15 years’ experience bringing innovative IT solutions to Fortune 500 companies. During his 8 year tenure at Genentech, Inc., Chris held various senior roles including Associate Director of Cloud and Mobile Solutions and Principal Systems Architect. Chris holds a BSc. in Nuclear Engineering from the University of Illinois.
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Anthony R. O’Donnell

Anthony R. O’Donnell, Executive Editor, Insurance Innovation Reporter, has been an observer and commentator on the use of information technology in the insurance industry for nearly 15 years. As a reporter he has followed industry technology trends in the property/casualty, life and annuities, and health insurance sectors. In 2013, Anthony founded Insurance Innovation Reporter (IIR), an online magazine reporting on technology disruption in the insurance industry. He has published in many media brands including Insurance & Technology, Bank Systems & Technology, InformationWeek and Claims. As a contributing editor to The Economist, he recently authored the Economist Intelligence Unit reports, “The Way Forward, Insurance in an Age of Customer Intimacy and Internet of Things” (Oct. 2014), and “How Mobile Is Transforming Insurance: From Protector to Partner” (Jan. 2015).
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Michael O’Farrel

Michael O’Farrel is the founder of The Mobile Institute and Vice-Chairman at ooober. He is co-author of the Mobile Internet For Dummies book and serves on the board of the Mobile Experience Innovation Centre. Over the last 20 years, Michael has played a key strategic role in the launch of innovative new mobile products and services internationally with organizations including Accenture, Google, Microsoft, Nokia, RBC Financial, and Visa, and with mobile network operators globally including Bell, Rogers, Telus, and Vodafone. Michael’s specialties include mobile strategy, mobile industry advisor, mobile industry alliances and partnership. In his spare time, he loves golfing, fishing and playing tennis, as well as visiting the theatre.
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Michael O’Farrell

Michael O’Farrell is the founder of The Mobile Institute and Vice-Chairman at ooober. He is co-author of the Mobile Internet For Dummies book and serves on the board of the Mobile Experience Innovation Centre. Over the last 20 years, Michael has played a key strategic role in the launch of innovative new mobile products and services internationally with organizations including Accenture, Google, Microsoft, Nokia, RBC Financial, and Visa, and with mobile network operators globally including Bell, Rogers, Telus, and Vodafone. Michael’s specialties include mobile strategy, mobile industry advisor, mobile industry alliances and partnership. In his spare time, he loves golfing, fishing and playing tennis, as well as visiting the theatre.
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Fergus O’Reilly

Fergus O’Reilly is Chief Solution Expert for the SAP Billing and Revenue Innovation Management solutions and takes care of product strategy for that area of the SAP portfolio. He joined SAP in 2009 when SAP acquired Highdeal, where he was the CTO. Originally from Ireland, Fergus is based in the south of France. Hear Fergus and Camille Mendler of Informa chat about M2M during the Mobile World Congress in Barcelona, Feb 2012: www.youtube.com/watch?gl=US&v=8dsfksMCAeo. View Fergus’ whiteboard talk on the challenges of monetizing the hyperconnected world: www.youtube.com/watch?v=oPQyqrZDeng.
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Rohit Ohri

Rohit Ohri graduated from Northeastern University in 2006, and has worked in Higher Education IT since graduation. He currently works at Boston College ITS and is an Evening MBA Student in the Carroll School.
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Dan Ortega

Dan Ortega, Senior Director of Product Marketing for Mobility Products for Sybase, an SAP company. Dan’s 25 years of experience includes senior level marketing with Fortune 500 technologies for Wang Labs and Sun Microsystems, where he was responsible for product management/marketing for secured communications and enterprise software systems. Previously, at Centigram Communications, he introduced mobile services to markets in Europe, Asia/Pac, Latin America, and the Middle East. For over a decade, Dan was a VP of Marketing for a series of successful start-ups in the mobile and analytics domains.
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Tobias Ortwein

Tobias Ortwein, PAC (Pierre Audoin Consultants) Germany, Senior Vice President, Project Services & SAP Services Markets, focuses on the global project services market. He is in charge of PACʼs SAP Services Research Program at the global level and delivers strategic consulting to clients. From 2006-08, he served as Managing Director of PAC Germany, responsible for PACʼs entire business in the Germany/ Austria/ Switzerland region. Previous roles include Account Manager at Unilog-Integrata and Branch Manager for Amadeus IT Consulting, both in Munich, Germany. His areas of expertise include the project services industry, marketing and strategic consulting projects, M&A consulting, and key account management.
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Alaa Owaineh

Alaa Owaineh, Senior Analyst, Energy and Sustainability Technology at Ovum. Alaa focuses on the utilities industry and the role of information technology in its transition to greater economic and environmental sustainability and efficiency. Previously, he was an Analyst at Datamonitor Technology and Ovum for five years, then left in 2009 to pursue a Master’s degree in Business Strategy and the Environment at Birkbeck College. He also worked for BBC Media Action at Bush House researching the use of IT to facilitate international development. Returning to Ovum in 2012, he is applying his experience as a technology analyst and his knowledge of business sustainability to his work. Alaa is also pursuing a PhD on the greener future of the utilities sector at the University of Surrey.
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Nish Pangali

Nish Pangali is the Head of Technology for SAP’s Corporate Social Responsibility (CSR) organization. In this capacity, her focus is on driving technology solutions and initiatives to the global NPO and NGO sector. Nish started her career in the non-profit sector, consulting on education reform initiatives. After returning to school to receive her M.B.A, she continued developing her business and leadership skills at several Bay Area companies including SAP, before transitioning to the CSR organization. She has presented at several conferences and featured blogs on the SAP SCN community.
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Dr. Theresa A. Pardo

Dr. Theresa A. Pardo is a globally recognized expert on Information and Communication Technology (ICT) Innovation in government. She serves as Director of the Center for Technology in Government at the University at Albany, State University of New York, and holds research professor appointments in Public Administration and Policy and Informatics. Under her leadership, the Center works closely with government, civil society, research, and industry teams to carry out applied research and problem-solving projects focused on the intersection of policy, management, and technology in the governmental context. She is president-elect of the Digital Government Society and serves on national and international advisory and editorial boards. Her written work received the 2008 Best Paper of the Year Award from the Journal of the American Society for Information Science and Technology, and Best Paper Award in the E-Government Track at the 2009 Hawaii International Conference on System Sciences.
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Simon Paris

Simon Paris, Global Head of Banking at SAP, is responsible for SAP´s end-to-end footprint and ambition in the banking market, which today covers more than 3,000 banking clients. Simon´s management team incorporates all industry, development, support, partner and other SAP organizations. Leveraging SAP´s unparalleled set of solutions, capabilities and global capacity, the overall objective for Simon and the banking leadership team is to help banking customers in two main dimensions: transform their legacy core applications to meet the industry drivers of regulatory compliance, reduced cost and complexity, and increased customer centricity; and accelerate their modernization, standardization and innovation to more rapidly address the IT drivers of cloud, big data, mobile, consumerization of IT and social media.
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Bob Parker

Bob Parker is a group vice president at IDC, responsible for the research direction at IDC Manufacturing Insights and IDC Retail Insights. These industry business units provide global, fact-based research and analysis on best practices and the use of information technology that helps clients improve their capabilities in key process areas. Bob blogs regularly in the IDC Insights Community (http://idc-insights-community.com). Before IDC, he served as a research vice president at AMR Research, launching the most successful new program in the company's history - e-commerce research. Previously, Bob was Managing Director at TDI, a technology-based company that included distribution, systems integration, and Internet Service Provider (ISP) business units. He was also corporate CIO at Eastern Technologies, a manufacturer serving the defense and commercial vehicle industries, and division CIO at the Acoustic Research business unit of International Jensen.
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Sanjay Parthasarathy

Sanjay Parthasarathy invests in early stage startups, with recent investments in Buuteeq, GaMa, DocSuggest and Skift. He is currently working on a startup called Indix. Sanjay was at Microsoft for 19 years, most recently as corporate VP of the Startup Business Accelerator, a new division he created to focus on building startups for Microsoft. From 2000-07, he was corporate VP of the Developer & Platform Evangelism Group, where he built the D&PE division from 0 to over 1,500 people worldwide and grew Microsoft’s developer tools business from $500 million to $1 billion. Sanjay served as regional director of Microsoft South Asia from 1996-98 and directed Bill Gates’ first-ever visit to India in 1997, which led to a massive expansion of Microsoft’s activities and investments in India and had a catalytic effect on the Indian software industry. Sanjay was the Tamil Nadu Cricket Association junior school cricketer of the year in 1980 and a recipient of the S.W. de Allwis Trophy.
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Susanne Passante

Susanne Passante is Vice President of Business Integration Services for Day & Zimmerman, reporting directly to the CIO. Suzanne is a dynamic senior leader with proven leadership capabilities to help businesses realize and sustain the full potential of organizational, process and technology changes. She has extensive experience in organizational development, process optimization, project management, HR shared service operations, technology implementation, and measuring ROI. A highly skilled change leader with an energetic, hands-on style, Suzanne has a passion for supporting business leaders and developing high-performing teams to achieve extraordinary results aligned to the business’ strategic goals. She is currently part of a strategic business initiative using design thinking as the catalyst to transform core business processes enabled by SAP.
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Sameer Patel

Sameer Patel is the GM/Global VP for SAP's Enterprise Social Software Business. Sameer leads "Project Robus", SAP next generation social software products. Previously he worked with some of the leading organizations in the world helping them execute business objectives via the use of social and collaborative concepts and technology. Sameer has been cited in publications such as CNBC Business, The New York Times, CIO.com and Forbes on the promise and pitfalls of collaboration, and trends in enterprise and social software. He blogs at http://www.pretzellogic.org
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Bryan Pearce

Bryan Pearce joined Ernst & Young (EY) upon graduation in 1981 and was admitted into partnership in 1991. He launched the Corporate Finance & Entrepreneurial Services practice in the Caribbean. In 2001, he helped design and launch the US firm’s new Venture Capital Advisory Group initiative. In 2010, he assumed leadership of the EY Entrepreneur Of The Year® Awards program (EOY) and firm-related entrepreneurship initiatives in the Americas. Bryan is responsible for the EOY program operations in 26 markets in the US, and five in Canada, Latin America and Israel, including driving nominations, sponsorships, independent judging, an EOY alumni organization and on-line community with 8,000+ US members and entrepreneur public policy initiatives. He sits on the Ivey Business School advisory board and is board chair of the Network for Teaching Entrepreneurship, New England. Bryan is a sought-after commentator by Bloomberg, Wall Street Journal, CNN Money, Inc, Portfolio.com, and CBS
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Steve Peck

Steve Peck serves as SAP's Senior Vice President of Global Strategic Initiatives, reporting to the president of Global Customer Operations. He serves as a proxy for the president where needed and drives a variety of programs and partnerships focused on accelerating customer value and innovation. Steve also leads the company's Sports and Entertainment industry globally. Previously, he was CEO of Axon Americas, a publicly listed SAP-only consultancy, where he drove 48 percent year-over-year growth prior to a successful, all-cash acquisition in late 2008. Prior to Axon, Steve held multiple executive roles at SAP including Senior Vice President, Americas Ecosystem and President of SAP Public Services. In addition to serving on the boards of NY-based e4e and Visitors at Towson University, he is active in charities including the Fisher House Foundation, Els for Autism, and the Leukemia and Lymphoma Society.
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Kamesh Pemmaraju

Kamesh Pemmaraju, Head of Cloud Research at the Sand Hill Group, is co-author of the critically acclaimed "Leaders in the Cloud" research study. He has been recognized in the top 50 bloggers on cloud computing and in CloudTP's best cloud computing blogs list. Kamesh helps enterprises and technology vendors accelerate their transition to the cloud. He has consulted at Fortune 1000 companies including GE, GM, Motorola, HP, Microsoft, NASD, Sun Microsystems and Siemens.
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Don Peppers

Recognized for over 20 years as one of the world’s leading authorities on customer-focused business strategies, Don Peppers is an acclaimed author and a founding partner of Peppers & Rogers Group, the world’s premier customer-centric management consulting firm. Don has personally counseled or consulted for many of the world’s largest firms including Microsoft, Bank of America, British Airways, T-Mobile, Merck, HP, Syngenta, USAA, Saudi Telecom, Singapore Telecom, Absa Bank, and GM. The Times of London included Don on its Top 50 Business Brains list. Accenture’s Institute for Strategic Change listed Don as one of the 50 “most important living business thinkers” in the world. With co-author Martha Rogers, Ph.D., Don’s international best-sellers have collectively sold over a million copies in 18 languages. Peppers’ and Rogers’ latest book, their ninth, is Extreme Trust: Honesty as a Competitive Advantage (Penguin 2012). Don is one of the 60 most-followed LinkedIn members, globally.
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Natalie Petouhoff

Dr. Natalie Petouhoff is a Social Media ROI guest lecturer at UCLA Anderson School of Business, Adjunct Professor, Measure of PR and Marketing at Annenberg School for Communication at the University of Southern California, and Leadership and Organizational Change Management & ROI Adjunct Professor at Pepperdine University. Previously, she was Chief Strategist and Evangelist in Digital Communications, Social Media, Measurement and ROI practices with Weber Shandwick. As a Forrester Analyst, she wrote the world's first social media ROI model for PR, marketing and customer service. Her practical thought leadership helps companies understand their changing needs and the bottom-line value of acquiring and retaining loyal customers in a competitive, social marketplace.
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Greg Petroff

Greg Petroff is the Chief Experience Officer at GE Software and General Manager of the User Experience Center of Excellence (UX CoE) for GE. The UX CoE is charged with elevating the quality of digital experiences created by GE for its customers. At GE, Greg is leading efforts to define the human interface to the Industrial Internet, connecting people to machines and systems in meaningful ways.
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Kai Petzelt

Kai Petzelt is Senior Director of Product Marketing at SAP. He is responsible for the creation and communication of messaging and positioning for the CRM solutions portfolio for the Customer Service line of business. Kai has accumulated 20 years of experience in marketing, strategy, and business management positions across high-tech, chemicals, and life sciences in multinational corporations across Europe and North America. Kai is a frequent speaker at industry events and webinars, and blogs regularly about all things related to customer engagement. A native of Germany, Kai is now a Silicon Valley transplant.
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Chuck Pharris

Chuck Pharris, Director, Manufacturing Solutions Marketing at SAP, has over 15 years of experience in manufacturing industries, driving sales and marketing at a large controls systems company, overseeing corporate-wide refinery automation and supply chain management at large integrated national petroleum company, and conducting research for the US Department of Energy. He has worked in all areas of petroleum supply chain including risk management and trading analysis, crude supply, product distribution, logistics, and refinery processing and automation. Chuck communicates manufacturing and economics news on twitter @chuckpharris.
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Michael Pinedo

Michael Pinedo is Julius Schlesinger Professor of Operations Management in the department of Information, Operations and Management Sciences at the Stern School of Business at New York University. From 1982-1997, he taught in the Industrial Engineering and Operations Research department at Columbia University. His research focuses on the modeling of production and service systems, and, more specifically, on the planning and scheduling of these systems. Recently, Michael’s research has focused on operational risk in financial services. He authored the books, “Scheduling: Theory, Algorithms and Systems'' and “Planning and Scheduling in Manufacturing and Services'', and co-authored “Queueing Networks: Customers, Signals and Product Form Solutions''. Michael actively participated in the design and development of systems at Goldman Sachs, Philips Electronics, and Siemens. He is associate editor of Management Science and of the Journal of Operational Risk, as well as other journals.
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Steve Player

Steve Player serves as the North America Program Director for the Beyond Budgeting Round Table (BBRT) and works with BBRT member companies to implement continuous planning processes. He has over 30 years of experience with improving performance management and implementing strategic planning processes. He is also the Managing Director of Beyond EPS Advisors, a Business consulting firm, and founder of ABM SMART.
He is the co-author of Future Ready: How to Master Business Forecasting and Beyond Performance Management as well as five other books. He writes the “Finance Transformation” column for Business Finance Magazine featuring CFO interviews from leading organizations on innovative finance and planning processes.
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Sanjay J. Poonen

Sanjay J. Poonen is President and Corporate Officer of the Product Go-to-Market Division and Head of the Mobile Division for SAP AG, responsible for SAP’s Mobile, Analytics, Database and Technology products. He is a member of the leadership teams for both Global Customer Operations and Technology & Innovation Products, dually reporting to Bill McDermott co-CEO and Vishal Sikka, CTO and Board Member of SAP AG. He joined SAP in 2006, helping to drive solutions to the market-leading position SAP has today. From 2009-10, he also served as executive vice president and general manager of Business Analytics, Line of Business Solution Sales. Before SAP, he was vice president of Line of Business Operations at Symantec, driving the merger integration of VERITAS and Symantec. He holds master's degrees from Harvard Business School and Stanford University, and a bachelor's degree from Dartmouth College.
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Cheryl Pray

Cheryl Pray is the Executive Director of the Els for Autism Foundation. With a master’s degree in Philanthropy, Cheryl’s career spans over 20 years working in the nonprofit world. Prior to joining the Els Foundation last year, she held senior leadership positions in philanthropy at The Nature Conservancy, Johns Hopkins University, and Gallaudet University.
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Jérôme Pugnet

Jérôme Pugnet is a Director of Solution Marketing for SAP GRC Solutions. He has more than 9 years of experience in Risk and Compliance Management, Business Process Control, IT Governance, Fraud and Audit Management domains, in particular in the Financial Services industry. Jérôme also has over 15 years of previous experience on financial software and ERPs, in implementation engagements and pre-sales advisory roles.
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Evan Quinn

Evan Quinn, Senior Principal Analyst at ESG Global, has seen many sides of the IT equation, serving in roles spanning software development to product management, competitive intelligence to communications, industry analysis to product marketing, and Basic Assembly Language to database management, Java, and the cloud. His experiences enable him to understand and incorporate the many points of view held by IT vendors, buyers, and users. Prior to joining ESG, Evan worked as an industry analyst at firms including IDC and Gartner, and held communications, competitive intelligence, and product marketing positions at tech vendors such as Symantec, HP, and Oracle. He was a product manager and development manager in banking at Chase Bank and Bank of Boston (now Bank of America) for 15 years.
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Anders Raft

Anders Raft is a Project Manager at Art of Crime, co-responsible for a successful global rollout of a quest-based MMO for tweens in 2013. He is also responsible for monetization of the product vis-à-vis the users. From 2009-10, Anders was an online professional poker player. From 2006-10, his career centered around I-gaming in various parts of Europe (London, Malta, Vienna). Roles included project manager at Antech Invest A/S in Copenhagen; e-gaming manager of poker, casino and games at Interwetten Ltd., Vienna; marketing manager at Betfriends/Nextpoker, Malta; poker product owner and manager at Bet24, London; marketing executive at Sportingbet plc, London. Anders is a multi-skilled product manager with a flair for identifying and implementing simple solutions to complex problems with a hands-on, lead-by-example style, which fosters a culture of teamwork, shared mission and a dedication to excellence.
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Gopal RajGuru

Gopal RajGuru is a sales educator, consultant, university professor, and the founder and Managing Director of Innovate+Grow Group since 2000. His passion is educating people – to help them fix problems, improve performance, and differentiate from competitors. Innovate+Grow Group provides consulting, coaching and training to help clients at each phase in their value chain, including optimizing their customer engagement model, and educating their sales teams to capture the value they create through more effective negotiation. Previously, Gopal led a team of consultants at PwC focused on year 2000 project management, optimization and audit. One global project he led involved assessing the year 2000 readiness of more than 19,000 external suppliers in 100+ countries. Prior to PwC, Gopal was the Managing Director of international operations for an American software company, with teams covering EMEA and Asia-Pacific, generating revenues exceeding $100 million.
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Raghu Ramanathan

Raghu Ramanathan, the Global General Manager and Senior Vice President for Services Industries for SAP, is responsible for a 2Bn$ software and services business at SAP. His customers in the travel and transportation industry serve over 2 billion travelers every year. A global citizen who has lived on three continents and over 10 countries, Raghu is very active in defining the future of passenger travel with his customers. He is also a passionate traveler who likes a good adventure.
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Padman Ramankutty

Padman Ramankutty, CEO at Intrigo, is a well-known supply chain and enterprise strategist with deep expertise in new technologies deployment. He has over 20 years of experience in the ERP & SCM space and serves on the boards of venture-backed companies. He is also an advisor to several clients in the SAP space. Prior to Intrigo, Padman was co-founder and CEO of Bristlecone, an IT services company he spearheaded for over eight years. He is utilized extensively by SAP Development and SAP Ventures to provide due diligence on business software/systems.
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John Ramsell

John Ramsell, Vice President of Mobility for SAP. John speaks frequently on trends that impact business mobility, and shares expert guidance on adopting mobility as a strategic priority. His past experience encompasses the purchase and deployment of ERP software and the marketing and development of industry-specific applications. At SAP, John has been instrumental in developing the relationship with RIM, as a customer and a co-innovation partner. His sales management and consulting experience span both mobility and services.
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Prof. Ashok Ranchhod

Prof. Ashok Ranchhod, BSc., MSc., MBA, PhD, FCIM, works as a Reader in Marketing Communications at the Winchester School of Art, University of Southampton, and holds various Visiting Professorships and an Emeritus Chair at Southampton Solent University. In 2011 he completed his role as the Director of the Mudra Institute of Communications Ahmedabad (MICA), the top Communications School in India. He also completed the Management Leadership in Education Programme at Harvard University. Ashok also ran his own biotechnology company. He has published more than 60 papers and done consultancy work for major organizations. Currently, as the Director of the Games Design Hub, he leads a team of researchers looking at the role of games in art, health, business, social good and education. Ashok and Calin Gurau co-wrote “Marketing Strategies: A Contemporary Approach”, now in its second edition, published by FT Pearson.
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MR Rangaswami

MR Rangaswami is the founder of Sand Hill Group and Publisher of www.SandHill.com, a leading voice for the software and tech ecosystem. He is an “angel” who has invested in 35 companies in the past 15 years. A veteran of Silicon Valley where he has been active for 30 years, MR enjoys being both a cheerleader and critic. He has hosted the prestigious Enterprise and Software series of conferences and has published critically acclaimed research reports on cloud computing and enterprise mobility. MR’s 2012 predictions can be viewed at http://sandhill.com/article/where%E2%80%99s-the-money-quantifying-software%E2%80%99s-2012-outlook/. He has been featured on the front page of the Wall Street Journal. Twitter: @mrsandhill.
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Michael Rasmussen, J.D.

Michael Rasmussen, J.D., OCEG Fellow, CCEP, GRCP, CISSP, is the Chief GRC Pundit at GRC 20/20 Research, LLC. He is an internationally recognized pundit on governance, risk management, and compliance (GRC) – with specific expertise on the topics of enterprise GRC, GRC technology, corporate compliance, and policy management. With more than 18 years of experience, Michael helps organizations improve GRC processes, design and implement GRC architecture, and select technologies that are effective, efficient, and agile. He is a sought-after keynote speaker, author, and advisor, and is noted as the “Father of GRC” — being the first to define and model the GRC market in February 2002 while at Forrester.
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Brian Raymond

Brian Raymond is Director of Technology Policy at the National Association of Manufacturers (NAM) where he works with NAM members, the Administration and Congress to shape and advance pro-manufacturing technology policy including cybersecurity, telecommunications, R&D funding, and IP protection. Prior to joining the NAM, Brian spent more than 15 years in the government and private sector working on technology policy. For more than eight years he was in IBM’s Washington office, where he led numerous legislative campaigns. He left IBM to launch the government affairs office of NetApp Corp., a Silicon Valley technology company. Brian also served as deputy chief of staff for a leading member of the House Energy and Commerce Committee, where he was responsible for technology and telecommunications issues.
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Greg Reh

Greg Reh is a principal at Deloitte Consulting LLP and leads the Firm’s Global Life Sciences practice, responsible for the delivery of all consulting services to the portfolio of life sciences clients, practice operations and the development of solutions, methods and research related to the transformation of life sciences companies. Greg has more than 25 years of experience in the life sciences, process manufacturing, consumer and government sectors. His consulting career has spanned such topics as technology strategy, integration solution development and implementation of emerging and disruptive technology. His clients have included multinational pharmaceutical, biotechnology and chemical manufacturing organizations. Previously, Greg held positions at a government research lab and was a lecturer at the University of Pennsylvania. Greg holds an MS from the University of Pennsylvania, and a BSME from Drexel University.
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Dante Ricci

Dante Ricci, Director, SAP Federal Innovation, helps government organizations remove complexity and do more with less to achieve their objectives. Dante has over 15 years of experience in technology, with roles in operations, finance, and product management. He recently served as a Solution Director, working with customers to incorporate new requirements into new solutions, and managing product roll-out and go-to-market initiatives. Dante has experience working for both Defense and Federal Civilian agencies and has spent time working in Higher Education. He serves on the Corporate Leadership Board for the Capital Area Leukemia and Lymphoma Society ‘Light the Night Walks’. He is a native of Fairfax, Virginia, and a graduate of Longwood University.
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Craig Rich

Craig Rich is a Partner in the IBM Global Business Services SAP Practice and is the North American SAP Data and Analytics Leader for IBM. With over 16 years of experience implementing data and analytic solutions for large enterprises, Craig is a global subject matter expert in business analytics and optimization for the IBM SAP Practice, providing thought leadership and advisory support for large SAP Transformation Programs across IBM. He has a proven track record of successfully managing and delivering complex SAP performance management programs for numerous clients, including many Global 100 companies. Craig provides program management, quality assurance, and technical architectural reviews to help clients realize the benefits of the Globally Integrated Enterprise. Most recently, he led a multi-phased business information finance operating model transformation program for a large building materials discrete manufacturer.
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Riva Richmond

Riva Richmond is a New York-based senior technology editor at The Economist Intelligence Unit. She has reported and written about technology more than a decade, much of that time focused on information security and privacy issues. Prior to her current position, Riva was a freelance journalist writing for The New York Times, The Wall Street Journal, Entrepreneur.com and other national publications. She was previously a reporter covering technology companies at Dow Jones News Service.
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Frank Richter

Frank T. Richter heads SAP’s global Order-to-Cash Process Management team. He is based in Walldorf, Germany (near Heidelberg). 20+ people in 7 countries work on the team and manage the O2C processes (including electronic payments) for various lines of business. The responsibilities of the team include supporting acquisitions and new business models. As well, the team focusses on continuous process improvement, process automation and standardization. Frank has more than 20 years of experience in the IT industry. Prior to his current position, he was in charge of SAP’s License Compliance program. Before joining SAP in 1995, he was working for IBM, Siemens Nixdorf, Robert Bosch GmbH and others in Germany and the US. Frank holds a degree in Economics and Computer Science from the University of Applied Sciences in Karlsruhe (Germany) and Waterford Institute of Technology (Ireland).
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Falk Rieker

Falk Rieker, Global Head of Banking Business Unit, is responsible for the Banking solution strategy and solution management teams at SAP and is part of SAP’s Global Leadership Team for Banking. With over 20 years of experience and thought leadership in the Banking and Software Industry, he speaks at international banking conferences and has had articles published and quoted in American Banker, BS&T, Wall Street and Technology, and other leading industry publications. For several years, Falk has been part of the sales leadership team in North America. Key achievements include 100+ net new customers, the successful integration of Business Objects, and solution innovation with industry leaders like JP Morgan Chase and Bank of America. He joined SAP in 1999 from BHF Bank (Deutsche Bank Group), where he worked in the Office of the CFO. Falk holds an MBA in Banking and Marketing from the Bavaria State University in Bayreuth, Germany.
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Ursula Ringham

Ursula Ringham is Director, Global Indirect Channels, EcoSystem and Channels at SAP. She joined SAP in 2012, focused on creating SME customer and partner success stories. Today, she markets content to the SME. Prior to SAP, Ursula was a consultant building sales teams and helping market organizations build better brand identity. Ursula began her career at Adobe Systems and Apple working in developer relations, helping small and midsize companies bring products to market. Ursula is a graduate of the University of California, Davis with a degree in International Relations.
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Ben Robbins

Ben Robbins is the Principal at Palador, a company that has provided innovative enterprise solutions and strategic initiatives for mobility, app development, and data integration since 2005. Ben is one of the top 50 Mobile Influencers on Twitter and the author of top 50 must-read IT blogs by BizTech. He is also a regular contributor to various national and international newspapers and tech blog, including The Guardian, Enterprise Mobility Forum and remotelyMOBILEblog.com. Ben is passionate about technology and also loves running, reading, and snow sports.
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Greta Roberts

Greta Roberts’ early career was spent selling software for world-class innovators like Lotus, Netscape, Webline, and Cisco Systems. In this role, it was easy to measure who performed well and who struggled, and clear that some sales reps “just did better” than others - naturally. It seemed it could be incredibly useful to businesses to measure the “it factor,” making certain roles easy for some vs. others. In researching available solutions, there seemed to be consumer tools measuring “personality”, and business solutions tracking hire date, pay scale, etc., “but no business solution measuring people traits in a way that could be useful and, predictive of business performance.” This led Greta to create Talent Analytics, a company that utilizes the discipline of analytics to understand human traits in a way that is useful for businesses. Today, more than 450 companies use her SaaS solutions to quantitatively measure, value and allocate natural traits of their employees.
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Eva-Maria Roe

Eva-Maria Roe leads global solution management for the airline industry at SAP. In this role she is responsible for developing a strategy for the industry, covering a wide area within the SAP portfolio, and working closely with customers and translating their requirements to marketable solutions. She also supports sales opportunities, initiated and now chairs the AirOps user group for airlines, and speaks at industry events and customer engagements. Her main focus in the last few years has been on defining how technology innovations can become enablers for new business processes in the airline industry. Previously, since joining SAP in 1993, Eva worked in various development departments in Germany and was based in Shanghai for six months supporting SAP’s engagement with local universities.
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Shawn Rogers

Shawn Rogers has more than 19 years of hands-on IT experience, with a focus on Internet-enabled technology. In 2004 he co-founded the BeyeNETWORK and held the positions of Executive Vice President and Editorial Director. Shawn guided the company's international growth strategy and helped it grow to 18 websites around the world, making it the largest and most read community covering the business intelligence, data warehousing, performance management and data integration space. Previously, Shawn was Internet Business Development Director at Thomson Media (now SourceMedia), President of Achieve Communications and a partner at DMReview magazine (now Information Management). At the latter, he was Vice President as well as Publisher and Editorial Director of DMReview.com, a leading business intelligence and data warehousing website. Shawn's passions are rooted in the online world, focusing on analytics, social media, business intelligence, enterprise 2.0, SaaS and open source.
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Jason Rose

Jason Rose is head of Business Intelligence (BI) Solution Marketing at SAP, leading go to market activities for the industry’s leading on-premise and cloud-based BI solutions: SAP BusinessObjects. With over 12 years in BI and performance management, Jason drives crisp customer communications, tailors market messages and grows SAP’s thought leadership position in BI. Since joining BusinessObjects in 2005 and holding leadership positions in both sales and marketing, he has been helping customers solve critical business issues through the application of information and putting in place the right incentives. Jason is a frequent speaker at conferences and analyst events on analytics and the impact of information on corporate performance and decision making.
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Paula Rosenblum

Paula Rosenblum, a Managing Partner of Retail Systems Research (RSR) has more than 25 years of experience in the retail industry as both a practitioner and an analyst. She is well known for her pragmatic approach to retail. She combines thought leadership with her practical experience in her writing, speaking, and advisory engagements. Prior to joining RSR, Paula built the research practice at RSAG, served as Vice President of Aberdeen Group's Retail Research practice, and was a retail research director for AMR Research. Previous to that, she spent over 20 years as a retail technology executive including several years as a CIO with Domain Home Fashions and iParty.
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Lisa Joy Rosner

Lisa Joy Rosner is Chief Marketing Officer at social intelligence company NetBase, working with the largest brands in the world—including Coca-Cola, Kraft and HP—as they transform their approach to understanding consumers’ desires. Before NetBase, she was vice president of Worldwide Marketing at BroadVision Inc. and vice president of Marketing at MyBuys, where she worked with Sears, Wal-Mart and Circuit City. Previously, she worked in the business intelligence market at Brio, DecisionPoint and Oracle. Lisa Joy is an active blogger and guest columnist on social media topics. She has served on the marketing advisory board for the Silicon Valley Red Cross and the Wornick School, as well as the Content Committee of Shop.org, the AMA and Benchmark. A guest lecturer at the Hass School of Business, Stanford and the Tuck School of Business, she is often quoted in The Wall Street Journal, Mashable and Giga-Om. She was named the Gold winner of the Great Minds Award by the ARF in 2011.
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Tee Rowe

C. E. “Tee” Rowe is President and CEO of the Association of Small Business Development Centers, a nationwide network of over 1,000 centers providing free, confidential counseling and low cost training to small business owners. A graduate of Dartmouth College (AB, Russian Language/Literature, 1983) and the Tulane University School of Law (JD, 1989), Mr. Rowe has a long history of legislative and advocacy experience on behalf of the small business community. Prior to ASBDC, he served as Associate Administrator for Congressional and Legislative Affairs for the US Small Business Administration (2005-09); Assistant Administrator for Congressional Affairs and Assistant General Counsel for Legislation and Regulation at SBA (2001-05); and Counsel to the Committee on Small Business in the US House of Representatives (1991-2001). In the latter role, he was responsible for drafting most of the major small business legislation passed by the US Congress.
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Peter Russo

Peter Russo, Senior Director, Marketing at SAP, has supported SAP Rapid Deployment solutions since 2011. Prior to SAP, Peter spent over 10 years as the lead application software analyst in the U.S., as well as a global contributor to the SAP Services Research Program. On the consulting side, he has been involved on U.S. and global projects for software suppliers around ecosystem assessment, best practices analysis, and execution of localized partnership strategies.
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Alan S. Louie, Ph.D.

Alan S. Louie, Ph.D. is Research Director for IDC Health Insights' Clinical Development, Strategy and Technology research service with coverage of innovation and best practices in pharmaceutical R&D and a further emphasis on technology and innovation in clinical development, business analytics, translational research, and personalized medicine. He has authored more than 160 reports on innovation in the life sciences and blogs in the IDC Community. Previously, Dr. Louie led applied biotechnology programs as Senior Manager at Arthur D. Little, Inc., managing laboratory-based technology development programs. Over the course of his career, he has been responsible for the development and commercialization of more than 30 products for a variety of industries, including many first-in-class offerings. A speaker at top industry events, he has been quoted in the Boston Business Journal, The Boston Globe, Drug Discovery News, The Scientist, and The Wall Street Journal.
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Layla Sabourian

Layla Sabourian is an active lifestyle blogger and the SAP Marketing lead on My Runway, SAP's new fashion app. She has a background in fashion and marketing, speaks four languages fluently, and holds an MA degree in International Relations from the University of Westminster in UK. Layla has presented and moderated panels at UC Berkeley, Fashion Tech Week, Google, the United Nations, and the White House.
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Tim Sackett

Tim Sackett, SPHR is the President of HRU Technical Resources a leading IT and Engineering Staffing firm headquartered in Lansing, MI. Tim has 20 years of combined Executive HR and Talent Acquisition experience, working for Fortune 500 companies in healthcare, retail, dining and technology. Tim is a highly sought after national speaker on leadership, talent acquisition and HR execution. He also is a prolific writer in the HR and Talent space, writing for Fistful of Talent and his own blog The Tim Sackett Project. He is a lifelong workplace advocate for Diet Mt. Dew fountain machines and hugs.
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Hillel Sackstein

Hillel Sackstein, President & CEO, founded Virtual Graffiti, Inc, as an e-commerce software development company in 1999. Within a few years, he shifted the company's core focus to the fast-growing network security market. Under his leadership, Virtual Graffiti has experienced tremendous growth into a multi-million dollar, international, IT Solution Provider. Hillel is involved in many day-to-day operations as well as key vendor and customer relations, and has created a fun and focused company atmosphere that encourages growth.
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Gabi San Martin

Gabi San Martin is a sophomore at Boston College, where she is studying International Studies with a concentration in Political Science. In 2012, she began taking business classes as part of a business minor at the Carroll School of Management at Boston College. She is currently in Professor Jerry Kane’s Social Media for Managers class, and is a Teaching Assistant for his Computers in Management course. For the past two years, Gabi has participated in Boston College student government, working in campus entertainment to plan and implement various on-campus events.
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Episode Listing:

Deepa Sankar

Deepa Sankar, Director, BI Product Marketing SAP, has over 15 years of experience in the technology sector. She has held various roles in IT, product management, and marketing with a focus on analytics and BI strategy. She is a frequent speaker and blogger on topics related to BI strategy and BI adoption. She is passionate about helping customers to take their BI programs to the highest level of competency and create an information-driven culture in their organization. Currently, Deepa is a key member of Business Intelligence Product Marketing at SAP. Deepa’s words of wisdom: “Think BIG, and you can start small.”
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Prakash Santhana

Prakash Santhana, Director, Deloitte Financial Advisory Services LLP, worked in the fraud/risk management groups of large credit card issuers and payment startups for 18 years prior to Deloitte, and co-founded an investment management company focused on detecting insider trading. He has extensive experience in the types of fraud committed and the analytics to detect fraud at the point of sale including credit and debit card fraud, ACH fraud, check fraud, online fraud, and online application fraud. Prakash managed global fraud reporting and analytics for one of the largest global credit card networks, and was a contributing member of their global fraud council of issuers, acquirers and merchants. He now focuses on helping domestic and international banking clients mitigate fraud by employing sophisticated fraud detection and prevention methods. Prakash invented an ‘out-of-band’ fraud prevention solution that Deloitte is developing to help card issuers combat non-face-to-face fraud.
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Pat Saporito

Pat Saporito is a senior director in the Global Center of Excellence for Analytics at SAP, where she helps customers improve business performance. Prior to SAP, she led Teradata’s Insurance & Healthcare Consulting Team and was Director of META Group’s Insurance Research Service. She has over 20 years of experience in analytics, data warehousing and information management. Pat is on the faculty of the International Institute for Analytics, co-founded by Tom Davenport. She speaks at industry conferences and is a regular contributor to the Best Review Technology Insights column as well as the SAP Decision Factor Blog. Pat holds the Chartered Property Casualty Underwriter designation and is the author of the new book, Applied Insurance Analytics: A Framework for Driving More Value from Data, Technologies & Tools, published by Pearson/FT Press, available on Amazon in print and electronic versions.
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Kim Saxe

Kim Saxe is Director of the Innovation Lab at The Nueva School, a lecturer at Stanford University, a board member of the Institute for Applied Tinkering, and a former engineer and R&D director. A pioneer in Design Thinking and Design Engineering in education, Kim has invented and taught constructivist, project-based curricula across all subject areas in grades K-8. She translates Master’s-level mindsets and methodologies of Design Thinking into compelling experiences for younger students. Kim directs the Design Thinking, Design Engineering, and Entrepreneurship programs at Nueva. She continually reinvents Nueva’s 4,000 sq. ft. Innovation Lab, designed in partnership with Stanford’s Institute of Design (d.school), and oversees the award-winning, competitive robotics and Tech Challenge teams. Kim created and piloted a student engineering curriculum for 4th-6th grade students at Nueva. She was one of four speakers invited to present at a Design Thinking Conference in Singapore.
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Barbara Schaedler

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Henner Schliebs

Henner Schliebs is a Director for Solution Marketing at SAP. With over 10 years of analytics experience, he is responsible for driving the adoption of Analytics Solutions from SAP portfolio across all departments (outside of IT), tearing down silos. His credo for 2013: "Everybody should be an analyst – and everybody should have the chance to make better decisions through Analytics." Henner has held various roles in the analytics area with several software vendors, including consulting and presales across all industries as well as roles in management consulting.
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Nuno Sebastiao

Nuno Sebastiao, CEO, brings his experience in infrastructure and services as well as corporate management skills to FeedZai. Previously, Nuno led the development of the European Space Agency Satellite Simulation Infrastructure. Prior to his tenure there, Nuno was a co-founder at Evolve Space Solutions, a services company working in the Aerospace domain. Nuno holds an MBA from London Business School.
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Anneke Seley

Anneke Seley is CEO and founder of Reality Works Group (formerly Phone Works), a global sales strategy and implementation services and content development firm that delivers revenue results in today's new Sales 2.0 reality. With unique expertise in phone/online/social selling, Reality Works Group has helped over 450 clients increase revenue at decreased cost using Sales 2.0 practices – measurable, predictable, scalable selling combined with better engagement and relationships with customers. Anneke is the co-author of Sales 2.0: Improve Business Results Using Innovative Sales Practices and Technology. She started her career as the 12th employee at Oracle and designed the company’s now multi-billion dollar USD global inside sales organization. Anneke was an AA--‐ISP’s 2011 Lifetime Achievement Award recipient, and in 2012 was named one of AA--‐ISP’s Top 25 Most Influential Inside Sales Professionals and SLMA’s Twenty Women to Watch in Sales Lead Management.
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Deva Senapathy

Deva Senapathy is a strategic senior technology leader and market development executive who orchestrates enterprise transformations through technical solutions, business savvy, and sound decision-making. He is a change agent and business development leader with more than 18 years of consulting and outsourcing experience. Deva has extensive experience in incubating and developing market share in the information services, publishing, travel and hospitality, and professional services segments. At Infosys, he plays an important role in positioning the company as a major global systems integrator. Deva holds a Bachelor of Technology in aerospace engineering from IIT, Chennai, and an MBA from Mumbai University.
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Kimberly Senior

Kimberly Senior is the Executive Director – Professional Development for AT&T Business Solutions Sales organization. In her role, Kimberly is responsible for strategy, planning and implementation of programs and tools that support the core sales competency development for AT&T's global business to business sales organization. Kimberly has nearly twenty years of experience leading sales team and customer operations in addition to roles in Marketing, Communications and Strategic Planning.
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Neal Shact

Neal Shact is the Founder and CEO of CommuniTech Services, a company focused on deploying contact centers and Communications Enabled Business Processes (CEBP}. He is also a consultant focusing on business strategy and advanced technologies, the former founder of the International VoIP Council, now part of the IMS Forum, and a frequent contributor to the No Jitter and UCStrategies websites. Neal was recognized as a Top 100 Voice in the IP Communications Industry by Internet Telephony magazine. He is a sought after speaker on the subjects of CEBP, Unified Communications, and VoIP. He is also the Track Chair of Innovation and Entrepreneurship for the Real-Time Communications Conference at the Illinois Institute of Technology and serves on the Board of Directors of the Cutting Edge Foundation, a not-for-profit group supporting the Department of Surgery at the University of Illinois Medical Center.
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Dinesh Sharma

Dinesh Sharma, Vice President, Cloud Marketing, SAP, has over 20 years of experience in the high-tech industry. A recent addition to the executive staff at SAP, he is responsible for cloud messaging and positioning of applications, platforms and strategy. As the industry embraces the disruptive change that is cloud computing, Dinesh is leading SAP's efforts to bring a consistent business-centric view of how the cloud will impact the enterprise today.
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Episode Listing:

Joan Sherlock

Joan Sherlock, the Sr. Director of Worldwide Cloud Marketing Programs for SAP, is responsible for maximizing marketing innovation techniques to educate and inform companies throughout the world on the advantages of moving to the cloud. She has driven marketing initiatives for companies throughout Silicon Valley, including Apple Computer, Hewlett Packard and Sun Microsystems. Joan’s game-changing predictions for 2012 will be around building killer content, the explosion of mobile marketing, and how to deal with new privacy desires of the online community.
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Andrew Sherman

Andrew Sherman is a Partner in the Washington, D.C. office of Jones Day, with over 2,700 attorneys worldwide. He is a recognized international authority on the legal and strategic issues affecting small and growing companies. Andrew is an Adjunct Professor in the Masters of Business Administration (MBA) program at the University of Maryland and Georgetown University, where he has taught courses on business growth, capital formation and entrepreneurship for over 23 years and won teaching awards. Brian has authored 26 books on the legal and strategic aspects of business growth and capital formation. Recent titles include the best-selling Mergers and Acquisitions from A to Z, 3rd edition (AMACOM 2010); Harvesting Intangible Assets, Uncover Hidden Revenue in Your Company’s Intellectual Property (AMACOM, 2011); Raising Capital, 3rd edition (2012); Essays on Governance (2012); Buying For Impact: How Buying From Women Will Change the World (co-authored with Elizabeth Vazquez, 2013).
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Eric Siegel, Ph.D.

Eric Siegel, Ph.D., founder of Predictive Analytics World and Text Analytics World, and Executive Editor of the Predictive Analytics Times, makes the how and why of predictive analytics understandable and captivating. In addition to being the author of Predictive Analytics: The Power to Predict Who Will Click, Buy, Lie, or Die, Eric is a former Columbia University professor who sang to his students, and a renowned speaker, educator, and leader in the field. He has appeared on Bloomberg TV and Radio, Fox News, BNN (Canada), Israel National Radio, Radio National (Australia), The Street, Newsmax TV, and NPR affiliates. Eric and his book have been featured in Businessweek, CBS MoneyWatch, The Financial Times, Forbes, Forrester, Fortune, The Huffington Post, The New York Times, The Seattle Post-Intelligencer, The Wall Street Journal, The Washington Post, and WSJ MarketWatch.
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Chris Silva

Chris Silva is an industry analyst focusing on Mobile at San Mateo, CA based Altimeter group. A 10-plus year veteran of the research industry, Chris focuses on innovations in and implications of mobile technology for enterprises, users and brands. Previously, he served as Senior Vice President of Research and Service Delivery at IANS Research, a boutique firm focused on disruptive security technology. As a Senior Analyst covering Enterprise Mobility at Forrester Research, he pioneered research on the implications of ubiquitous mobility. In addition to being a frequent speaker at major industry events such as Interop, Chris is frequently quoted in publications such as CNBC, Forbes, The Wall Street Journal. He has been featured on National Public Radio discussing implications of mobile technology. www.makemobilework.com.
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Ralph Silva

Ralph Silva is a VP of Banking Strategies for HfS Research, covering the strategic imperatives of universal banks throughout EMEA. A broadcaster appearing daily on the BBC, CNN, CNBC and Bloomberg TV, Ralph has also presented at IPO roadshows and industry shows including SIBOS, European Banking industry fair, CBIT, and FinExpo. His research focuses on the primary issues affecting diversified global banks, global IT providers, consumer goods and the retail industry. He has written extensively on channel management, branding and marketing, strategic imperatives, CRM, cross border issues, global regulations, sourcing, industry consolidation and payments. Ralph’s career began as an investment banker managing the IPO process for financial and IT companies in Toronto, followed by managing a $400 million small cap portfolio in California. He became a Gartner analyst focused on the financial services industry, and served as the first full-time analyst for TowerGroup in Europe.
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Deb Smallwood

Deb Smallwood is the founder of Strategy Meets Action (SMA), a strategic advisory services firm offering research, advice, and consulting for insurers and solution providers in the insurance industry. Deb’s mission is to help insurers make wise technology investments and maximize the business value through the power of innovation enabled by technology. She helps insurers re-think and re-energize while aligning their business and IT plans for competitive advantage. Highly respected and acknowledged as an industry leader for her strategic thinking, thought-provoking research, and consulting skill, Deb is a frequent keynote speaker at major insurance industry events. She is also a recognized contributor to insurance and technology publications and media outlets.
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Derek Snaidauf

Derek Snaidauf is a Senior Manager, Advanced Analytics with Deloitte Transactions and Business Analytics in Chicago. During his 14-year management consulting and professional services career, Derek has helped clients throughout government, healthcare, financial services, and other industries realize their strategies through big data, analytics, process, and technology. A recognized expert in advanced analytics, rare event modeling, and enterprise fraud management (EFM), he has designed, developed, or implemented successful EFM programs for multiple clients, including leading an award-winning tax refund fraud detection project for the Internal Revenue Service. Derek has contributed to thought leadership studies, publications, and speaking engagements, and is a two-time recipient of the Association of Management Consulting Firms' Value and Excellence Award. Prior to Deloitte, he held senior leadership roles with IBM and PwC, specializing in advanced analytics.
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Episode Listing:

Carl Snyder

Carl Snyder is a Senior Industry Principal in the Financial Services division for SAP in North America. His focus in on retail banking solutions – including core banking and the customer experience. His role is to provide retail banking subject matter expertise to the sales team, marketing department and the product organization. Carl came to SAP in 2009 with more than 22 years in the banking industry. Most recently, he was the President of the Zions Internet Bank at Zions Bank. Previously, he was the EVP and Director of Retail Bank Operations for Zions Bancorporation. Tom’s banking career has been focused in the retail banking space, with experience in driving branch and bank profitability by implementing efficiency programs, retail pricing strategies and sales initiatives. He is also an Adjunct Professor of Business Strategy and Operations Management at the University of Utah.
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Susan Solovic

Susan Wilson Solovic is owner, co-founder and CEO of ItsYourBiz.com, a video news and information site for entrepreneurs, and co-author of the NY Times best-seller It’s Your Biz. She is a weekly small-business contributor on ABC's Money Matters and a featured blogger on The Huffington Post, AllBusiness, Fast Company and Constant Contact, as well as a monthly columnist on WSJ.com. The author of several books, including the Girls’ Guide to Building a Million-Dollar Business, Susan has served on the National Women's Business Council to advise Congress, the President and US Small Business Administration on women business owners’ economic issues, and on the Women's Leadership Board of the John F. Kennedy School of Government at Harvard University. She also chairs the Advisory Board for Women Impacting Public Policy.
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Episode Listing:

Dan Somers

Dan Somers is co-founder and CEO of Warwick Analytics, where he leads business development since 2011. Dan is also an angel investor and a partner at Boundary Capital, an early-stage technology venture capital fund, since 2009. Previously, Dan was the founder and CEO of videoconferencing provider VC-Net, which he started in 2000 and exited in 2011 in a trade sale. Dan’s early career was a management consultant for LEK Consulting. He has won and been shortlisted for numerous entrepreneurial awards including a finalist for Entrepreneur of the Year in 2006. He is a member of the Royal Society of Arts.
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Episode Listing:

Brian S. Sommer

Brian S. Sommer has over 30 years experience in management consulting with a particular focus on ERP software, business process re-engineering, strategic consulting and business ecosystems. His consulting experience crosses most for-profit industries. He has presented to the executive committees of over 100 of the Fortune 500. Previously, as a global leadership partner with Accenture (nee Andersen Consulting), Brian established and ran their worldwide centers of excellence for Finance and HR, and served as Worldwide Director for their Software Intelligence Unit. He has sold, led and performed quality assurance roles on projects globally, working in Switzerland, Venezuela, Argentina and other countries. Brian is a frequent guest lecturer at major universities including Harvard Graduate School, Wharton School of Business and Arizona State University. He has been published dozens of times in leading business and IT publications including the Wall Street Journal Europe.
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Reza Soudagar

Reza Soudagar, Senior Director for CRM Solution Marketing at SAP, has more than two decades in business consulting, IT strategy, and the development of customer relationship management (CRM) solutions. He held senior leadership positions at Accenture and Oracle, serving clients in high-tech and communications industries, and was responsible for a number of products in Oracle's CRM suite. Currently, Reza is an executive in SAP's global marketing unit and focuses on customer experience. He earned Bachelor's and Master's degrees in Electrical Engineering from the École Polytechnique Fédérale de Lausanne and completed an executive education program at Harvard Business School.
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Mimi Spier

Mimi Spier, Senior Director, Solution Marketing, SAP, has spent the last 20 years strategizing, building, launching, implementing, and evangelizing software applications for world-class enterprise companies like Oracle, BusinessObjects, Hyperion, and SAP. In her current role at SAP, Mimi is responsible for driving cross-portfolio innovation, GTM, and marketing strategy across Analytics, Big Data, Mobile and IofT. Previously, Mimi was responsible for the overall SAP strategy and GTM for Mobile Analytics, and for integrating and extending the BusinessObjects solutions into the SAP 24 Industry GTM strategy. She is recognized as a thought-leader in the Analytics and Big Data space, speaking across the globe and strategizing with customers. Mimi serves on the Board and is an Officer of the Anti-Defamation League.
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Episode Listing:

Mimi Spier

Mimi Spier has spent the last 18 years strategizing, building, launching and implementing software applications for world-class enterprise companies, like Oracle, BusinessObjects, Hyperion and SAP. In her current role at SAP as Head of Solution Marketing for Mobile Analytics, she is responsible for the strategy and marketing for Mobile Analytics. Previous roles include integrating independent product portfolios into one integrated story, marketing strategy and roadmap for SAP Business Analytics, and bringing to market dozens of applications for Industry Analytics Marketing. Mimi brings to her role deep industry knowledge, a proven ability to deliver results and build new products by bringing innovation, vision, marketing execution, organizational alignment and inspiration to teams and businesses. She is also a Certified Public Accountant in California.
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Episode Listing:

Greg Stimpson

Greg Stimpson is Vice President of Solutions at Method360. After graduating with a Master’ degree in Organizational Management, Greg opted to stay in his current position as the manager of training delivery for an existing SAP implementation. This job morphed into a role configuring FI/CO solutions for the finance team. Over 20 years later, Greg is still on the path, though it has further evolved from FI/CO, to Business Planning and Simulation, then Integrated Planning and currently SAP Enterprise Management Solutions. Greg has been working with Method360 for over a decade. He enjoys his current assignment working with Lam Research.
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Eric Stine

Eric Stine is Senior Vice President and General Manager of SAP’s Strategic Industries Financial Services business in North America. At SAP since 2001, he has worked with North American and global clients on transforming their businesses with world class industry solutions. He and his team oversee and represent the Banking, Capital Markets and Insurance industries, delivering solutions that help financial services providers manage risk and regulatory compliance, reduce cost and complexity throughout their business, and better serve their customers. Together, they are improving capital allocation, innovating new solutions and business processes and creating new opportunities for families and businesses by bringing banking, investment and insurance services to previously un- and under-served communities. Eric and his team maintain industry-based offerings, productized services and best practices designed to drive customer implementation success and maximize the value from SAP products.
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Penny Stoker

Penny Stoker is the VP of People Services and Transformation with AstraZeneca. She currently leads the implementation of a global transformation of HR, including established outsourced HR services and technology for 57,000 employees, across 100+ countries in 26+ languages. She has developed the organization design for the retained HR function, including full process documentation for standard global processes, role definitions and capability profiles. Prior to this role, Penny was the VP of Global HR Services, where she managed a staff of about 330 in three countries. She created and managed Global HR Services comprised of Assisted Services, HR Technology, Supplier Management, Recruitment and Employment.
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Keith Strodtman

Keith Strodtman is President for the North American region at NorthgateArinso (NGA), responsible for all of NGA's client relationships, business development, sales and operations in the US and Canada. As a leading independent consultant, analyst and thought leader in the HR services industry, Keith brings over 20 years of extensive experience to NGA. Most recently, he owned and operated Strodtman Consulting, LLC., an independent consulting firm, and served as research fellow at HfS Research, the leading analyst authority and knowledge community for the global services industry. During this time, Keith advised several companies on their HR service delivery strategies.
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Tom Suder

Tom Suder is President and Founder of the advanced mobility solutions company Mobile Government Solutions, known as Mobilegov, which he launched in July 2011. Tom also serves as a strategic advisor for the University of Central Florida’s Institute for Simulation & Training (IS&T), representing the university's interests in Washington, D.C. He is responsible for establishing academic agreements and grants between UCF and the government for research and development into the policies, procedures and best practices required for the successful federal implementation of mobile technology. Tom earned the “2011 Rising Star Award,” co-sponsored by Federal IT industry publications Federal Computer Week (FCW), Government Computer News (GCN) and Washington Technology, honoring individuals in the public and private sectors who have made an early and substantive mark in the government IT community. Tom writes for AOL Government and serves on the publication's Editorial Advisory Council.
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Meaghan Sullivan

Meaghan Sullivan is the vice president of Global Channel Marketing at SAP. She is tasked with accelerating global indirect revenue through channel marketing practices with a focus on VARs and Distributors. Meaghan focuses on Partner-Lead Demand Generation activities to provide SAP partners with innovative programs, campaigns and resources that enable them to more efficiently market their SAP solutions and services. Prior to SAP, Meaghan was vice president of channel strategy at HP. Before joining HP in April 2008, she held various business and market development positions at Motorola, Pillar Data Systems and BakBone Software. Meaghan also served as senior manager of Strategic Alliances at Veritas and worked in Product Marketing as strategic account executive at Quantum Corporation. She studied international business, economics and Japanese at the University of Puget Sound in the U.S.
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Paula Sullivan

Paula Sullivan works for CSC, a global IT business solutions company, and is part of a global team who lead on Corporate Responsibility across the world. Paula has led the way at CSC on CR, introducing the company's first Environment and Carbon Footprint Programme, and taking CSC to Platinum ranking level on the BITC CR Index, the leading responsible business index in the UK. A Chartered Safety Practitioner and Environmental Specialist, Paula is an advocate of community engagement, through bringing companies together to create social value in their local community.
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Jason Sumner

Jason Sumner is a senior editor with the Economist Intelligence Unit, the business-to-business research arm of the Economist magazine. He covers financial services, corporate finance, technology, telecoms, energy and the environment. Reports he has edited include M2M – Rise of the machines – as well as the digital divide and how enterprise customers view their telco operators. Previously, Jason was an editor with CFO magazine, covering corporate finance. Prior to that, Jason covered knowledge management and business technology for other publications in London.
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Puneet Suppal

Puneet Suppal is a seasoned executive who is at heart a solution strategist specializing in SAP-centric solutions. He is an active evangelist for reinventing business models and propagating solutions that recognize the impact of in-memory computing, enterprise mobility, and enterprise cloud solutions. From his nuanced viewpoint on business technology and innovation, Puneet publishes on these topics regularly, and is a frequent presenter at SAP events worldwide. Currently, as a member of the Database & Technology (SAP HANA) team at SAP, he is driving go-to-market efforts for SAP Business Suite powered by SAP HANA. With 20-plus years of experience in a variety of industries, Puneet is experienced in leading global teams.
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Kate Tallant

Kate Tallant is a Director at FSG, a nonprofit consulting firm and think tank specializing in strategy, evaluation, and research. She helps organizations develop solutions to address the most pressing social issues, with a concentration in education, workforce development, financial security, and entrepreneurship. Kate has led more than 30 engagements advising multinational corporations, foundations, international NGOs, and school districts on strategy, program design, market analyses, and evaluation. Clients include Microsoft, Intel, Intuit, SAP, The North Face, BlackRock, Target, PATH, The Bill & Melinda Gates Foundation, and Mercy Corps. She has authored papers and blogs on shared value, global education, higher education reform, and opportunity youth. Prior to FSG, Kate worked as a strategy consultant at Booz Allen Hamilton. She began her career as an educator in the San Francisco Unified School District, developing and managing support services for at-risk high school youth.
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Bill Tallent

Bill Tallent, CEO of Mercury Intermedia, has been applying cutting edge technology since college in 1962. In 1980, after two decades at a large Fortune 500 company, he began creating and operating small businesses. With a career that spans mainframe computers, mini-computers, personal computers and the Internet, Bill believes “mobile computing is larger than all three preceding computing classes”. He notes, “These days, I’m having a great time working with a bunch of very smart younger guys, watching them create astonishing products while contributing my years of experience on the business side. I’m having the time of my life innovating in this spectacular new field of mobile.” The staff at Mercury Intermedia calls Bill their ’70-year-old teenager’.
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Manish Tandon

Manish Tandon, Executive Vice President and Head of the Life Sciences & Services at Infosys, is responsible for crafting and delivering business and technology solutions while working with a globally distributed set of associates. Manish is a Member of the Boards of Infosys Lodestone and Infosys Public Services. Previously, Manish was Global Delivery Head of IT services for the Financial Services and Insurance (FSI) unit, responsible for nearly 35 percent of Infosys revenues. Prior to working in FSI, he reinforced the testing business for Infosys, doubling revenues in three years. Since joining Infosys in 1996, he has performed multiple roles in business unit management, delivery management, sales and client relationship management. Manish’s 22 years of industry experience, including three years as an entrepreneur. He has a Bachelor’s degree in engineering from the Indian Institute of Technology, Kanpur, and a postgraduate diploma from the Indian Institute of Management, Bangalore.
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Costanza Tedesco

Costanza Tedesco, Global Vice-President, Brand Experience at SAP, is responsible for shaping and strengthening the SAP brand. Her teams drive the translation of SAP’s business strategies into branding strategies – in areas such as advertising, visual identity systems, digital design, product naming, brand architecture, and media planning. Costanza has driven a multi-year program to “transform” the SAP brand, increasing its value by more than $7B over her tenure. SAP is now ranked as the #24 most valuable global brand, ahead of Nike and Amazon [Source: Interbrand’s “Best Global Brands” ranking for 2012]. She joined SAP in 2002 after serving as Executive Group Director at Ogilvy, in charge of the IBM Global Services business. She also had significant experience in packaged goods, managing brands as diverse as Zantac (for Warner-Lambert) and Spaghetti’Os (for the Campbell Soup Company). Costanza holds a BA in Economics from Princeton University and an MBA from Harvard Business School.
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Andrew Tessler

Andrew Tessler, Senior Economist, Oxford Economics. His 15 years experience as an economist include the New South Wales Treasury and Booz Allen Hamilton in Australia. He previously served as a law enforcement intelligence officer. Andrew’s work has covered economic appraisals, valuations, rate of return studies, market analysis and program reviews for diverse sectors including the arts, law enforcement, transport, infrastructure, and the environment. Recently, he provided an analysis of the impact of real-time systems for SAP.
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Gaurav Tewari

Gaurav Tewari is an Executive Director at SAP Ventures, focusing on growth and later-stage investments within Software/SaaS, Internet, Digital Media, Mobile, and Technology-Enabled Services. SAP Ventures has funded and helped build over 100 companies globally since 1997. Prior to SAP, Gaurav was a Principal of Boston-based Highland Capital Partners, leading early and growth-stage investments, and has held numerous board seats. Previous roles include Corporate Strategy executive at Microsoft Corporation and Management Consultant with McKinsey & Company. Gaurav began his career in engineering, operations, and product management roles at Microsoft and IBM Research. He received his MBA from the Wharton School, graduating as Valedictorian (Ford Fellow), and earned Bachelors and Masters degrees in Computer Science and Economics from the Massachusetts Institute of Technology (MIT). He is a co-inventor on 9 issued US technology patents. Twitter: @GTMIT. Personal blog: www.Tewari.com.
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Adie Tomer

Adie Tomer is a Senior Research Associate and Associate Fellow at the Brookings Metropolitan Policy Program and a member of the Metropolitan Infrastructure Initiative, focusing on metropolitan transportation usage patterns, including personal and freight modes, and the intersections between transportation and technological development. Adie has managed and co-produced multiple groundbreaking studies on the relationship between personal travel trends, spatial form, and transportation technology. As chief architect of a national study to measure access to jobs via transit, Adie worked alongside Microsoft executives and Danish transportation modelers to explore the relationships between urban development patterns, transit agency technologies, and service levels. Previously, Adie worked at the New York County District Attorney’s Office, advising senior executives on policy-relevant matters and operational business decisions.
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Barry Trailer

Barry Trailer is a managing partner and co-founder of CSO Insights, a sales effectiveness research and benchmarking firm. In addition to more than thirty years of professional selling experience, Barry has been president of Miller-Heiman, a respected sales training firm, and Goldmine, a well-known CRM application. Barry has conducted seminars with hundreds of companies, including HP, Sun Microsystems, Oracle, and Hitachi Data Systems. He has been a keynote speaker at dozens of sales events presenting Sales Mastery. In addition, Barry has been a regular contributor to CRM magazine, CustomerThink.com and, has been twice published in the Harvard Business Review. With Jim Dickie, he co-authored, The Sales & Marketing Excellence Challenge, and is author of the novel Sales Mastery.
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Don Trotta

Don Trotta joined SAP in 2009 as Global Head of Financial Services Industry responsible for SAP’s Banking and Insurance solutions globally. In 2012 he was named Senior Vice President and Global Head of Banking Industry Development. A key player in the financial services sector for over 25 years, Don has served as Chief Information Officer and Chief Technology Officer for top-tier global financial institutions including Barclays, Citigroup, and Chase Manhattan. At Barclays, he was Group Chief Information Officer and led the organization that provided global technology support covering retail, commercial, credit cards, and corporate services. For five years prior to Barclays, Don was the Chief Technology Officer for Citibank North America. He founded and chaired the Citibank’s Global Operations and Technology Council which governed Citibank’s technology and operations activities globally. He currently serves as Vice Chairman of the Board for The Banking Industry Architecture Network.
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Kaan Turnali

Kaan Turnali is Global Senior Director, Business Intelligence (BI) at SAP. He is responsible for the development, oversight, and execution of strategy for the BI platform across SAP’s Global Customer Operations (GCO) Reporting & Analytics Platform. In addition, Kaan manages special mobile BI projects for the Office of the CEO and the GCO senior management team. Prior to joining SAP in 2006, Kaan worked as a senior BI consultant specializing in strategy, design, and development of enterprise BI solutions for SMB and Fortune 500 companies. His background and experience in the integration of business and technology span over two decades. He is an adjunct professor, teaching BI in the Doctor of Business Administration program at Wilmington University. He is also a contributor to blogs at Forbes, The Decision Factor, Business Trends, and Business Innovation.
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Jonathan E. Turner, CFE, CII

Jonathan E. Turner, CFE, CII is Senior Director, Global Compliance Investigations, Wright Medical Technology and Founder and Managing Director, Wilson & Turner Incorporated. He has a strong background in complex and sensitive investigations, corporate fraud, employee dishonesty, money laundering and computer crime cases. Jonathan has been retained to provide expert testimony regarding fraud, on behalf of governmental, public and private organizations. He is also an Adjunct Professor in the Business School at the University of North Carolina – Chapel Hill and for the University of Memphis Criminology Department. Jonathan has lectured on fraud, money laundering, and fraud investigation for the Association of Certified Fraud Examiners, American Society for Industrial Security, CPA Societies, professional groups and private companies. He has authored more than 40 articles and “Money Laundering Prevention: Deterring, Detecting, and Resolving Financial Fraud” ( Wiley June 2011).
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Mike Valdés-Fauli

Mike Valdés-Fauli is president of JeffreyGroup, a marketing communications agency with five offices in four countries, and clients including Airbus, American Airlines, Clorox, Coca-Cola, Diageo, Johnson & Johnson, Target, T-Mobile, UnitedHealth Group and Volkswagen. He manages the agency’s new business development efforts, client service and staff over 105 employees. Previously, Mike was an Account Director at Conexión PR, helping found the boutique firm’s Miami office and run the GE and Ford Motor Company accounts. Other experience includes serving as a publicist for the Latino division of Universal Pictures in Los Angeles and working on political campaigns with Fleishman-Hillard in Washington D.C. An accomplished writer and media commentator, Mike has been featured in CNN, Univision, Telemundo, The Miami Herald, AdWeek, PRWeek and Minorities in Business. He was recognized by PRWeek as one of the industry’s “40 Stars Under 40.”
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Alexandra Van der Ploeg

Alexandra van der Ploeg joined SAP in 1999, in charge of management development for SAP Switzerland. Over the next decade, she held various managerial positions in Human Resources. For the past three years, she has managed global CSR programs at SAP AG, developing and implementing the Power of Small competition. In addition, she is responsible for the Yunus Social Business Initiative in Haiti, implementing an infrastructure for social businesses to foster long-term economic development in Haiti, in cooperation with Peace Nobel Prize Laureate Professor Yunus. Alexandra has lived in numerous countries, including Russia and Brazil, and speaks six languages.
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Nicolette “Nico” van Exel

Nicolette “Nico” van Exel, Director, Corporate Social Responsibility, SAP AG, drives private sector engagement in social innovation. She currently heads global social investments and NGO partnerships in SAP’s corporate social responsibility group, with a primary focus on entrepreneurship in emerging and developing economies. Prior to SAP, Nicolette worked at Business for Social Responsibility (BSR), a global leader in corporate responsibility, managing consulting teams in the consumer products, ICT and Financial Services industries. Before BSR, she headed the corporate social responsibility solutions team at Intertek in the UK. Prior to BSR, Nicolette worked as a sales leader at the analyst firm Forrester Research in the UK, where she pioneered sustainability concepts with key Forrester accounts, leading to full time career in sustainability and corporate responsibility. She is a designated mentor and advisor for Endeavor, supporting high-impact entrepreneurs in emerging economies.
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Schalk Viljoen

Schalk Viljoen is a transplanted South African, now living in Germany. He has been in the IT industry for 22 years, with roles ranging from technical support, pre-sales, sales, marketing and communications to general management. Currently Schalk works for SAP’s Cloud Business Unit and is responsible for external Social Media, which combines his love for technology with his love of socializing. What “keeps him up at night” is the challenge of using social media for business development while staying true to the principle of Community. Schalk hangs out at the best social media watering holes and can be found at Twitter, Linkedln and Facebook. The SAP Cloud communities are on SAP Community Network (SCN), Facebook, LinkedIn, Twitter, YouTube and Slideshare.
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Devin Virta

Devin Virta, Sr. Mobility Account Executive, Healthcare at SAP, has 23 years of experience on the vendor side of the healthcare industry, holding various sales and sales management positions in the pharmaceutical, biotech and medical device sectors. Prior to joining SAP, he spent 11 years at Medtronic, primarily responsible for growing a neuromodulation therapy (InterStim) for pelvic floor disorders from a nascent therapy to a standard of care. Devin is familiar with multiple sales environments in the healthcare industry including the operating room, physician office and hospital administration, and understands the implications of HIPAA, CMS (Medicare) and private pay reimbursement, universal precautions and aseptic technique. He has a broad view of the Patient Protection and Affordable Care Act (ACA) and its impact on industry.
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Frantisek “Frank” Vrabel

Frantisek “Frank” Vrabel, a serial entrepreneur with Silicon Valley experience, is CEO of Prague-based startup Semantic Visions. The world leader in semantic analysis and open source data processing, the firm runs an SAP HANA-based web mining system. Its solution provides an unprecedented view of what is going on in the world at any moment, by rapidly and seamlessly analyzing unstructured content - maximizing 500 million documents and 25 billion metadata elements. Previously, Frank was a founder and CEO of semantic web technology pioneer Newstin, later acquired by Semantic Visions. Acclaimed by the British government as a technology of exceptional potential, Newstin won the 2008 Red Herring Global Award and 2009 Word Summit Award. A world-class mountaineer and extreme skier, Frank has provided strategic advisory for Cubic Defense and leadership for a 40,000-strong Czech government organization. He has dealt with business and political leaders in more than 25 countries.
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Ross Wainwright

Ross Wainwright is the Global Head of Financial Services for SAP, managing the Services line of business, and overseeing a global team of over 600 consultants, sales contributors, and an integrated field support team. He is part of the Global Banking Senior Leadership Team. In his previous role as Chief Operating Officer for SAP North America, Ross provided leadership for License Sales and Services Operations, Pre-Sales support, Value Engineering, and the Mobility, Line of Business and Business Analytics organizations. For close to 4 years, he served as Executive Vice President of Services for North America, a part of SAP’s global Services organization. Prior to joining SAP in 2002, Ross served in senior sales management positions at Parametric Technology Corporation (PTC), where he represented the company’s mechanical engineering and product life-cycle management solutions for the high tech vertical.
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Vincent Walden

Vincent Walden is a Partner with Ernst & Young’s Fraud Investigative and Dispute Services practice, based in their New York office. He specializes in forensic technology, business intelligence, and fraud detection analytics. He leads a national team of skilled forensic technology and data mining professionals, and has over sixteen years of experience handling the information management, forensic analysis, and electronic discovery needs for large-scale, complex litigations, investigations, and proactive anti-fraud and compliance programs. A CPA and a Certified Fraud Examiner, Vincent has written several publications that have been featured in ABC News Online, The Economist, FRAUD Magazine, Internal Auditor Magazine and Compliance Week. He taught a course on anti-fraud analytics at the Association of Certified Fraud Examiners Global Annual Conference in June 2013.
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Richard Walker

Richard Walker is a Principal at Deloitte Consulting with over 19 years of experience in consulting focused on technology strategy and transformation in the financial services industry. He has led numerous engagements covering IT strategy and business alignment, IT operating model design and implementation, and technology-driven operations transformation. Richard has led client projects in treasury services, cash management, and trade finance to streamline and automate processes, improve on-boarding times, and support enhanced information. He has also led merger-driven and transformation-driven IT programs for regional and top financial institutions including pre-acquisition operations and technology due diligence, post announcement operations and technology integration planning, and post-close operations and technology conversion and integration.
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Michael Walton

Michael Walton is a Senior Management and Principal Manufacturing IT consultant with Atos North America Integrated Manufacturing, specializing in the IT enablement of corporate, manufacturing, and supply chain processes. He is currently responsible for technological direction, operations, and customer delivery for the Atos organization and offering. His experience spans business case development, budgeting, planning, software and equipment selection, implementation, support, operations, and project and program governance. Mike’s skills include a deep knowledge of portfolio management, contract management, strong leadership, the ability to meet demanding deadlines, management of strict budgets, development of cost savings, and clear communication within teams as well as with all levels of management organizations.
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R "Ray" Wang

R “Ray” Wang is a Principal Analyst and CEO at Constellation Research Group. He previously was a founding partner and research analyst for enterprise strategy at Altimeter Group and the author of the popular enterprise software blog, "A Software Insider’s Point of View". With viewership in the millions of page views a year, Ray’s blog provides insight into how disruptive technologies and new business models impact the enterprise. Ray’s background in emerging business and technology trends, enterprise apps strategy, technology selection, and contract negotiations provides his clients and readers with the bridge between business leadership and technology adoption.
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Rebecca Wang

Rebecca Wang is a member of the small but mighty community engagement team within HP’s Sustainability and Social Innovation team. She is responsible for employee engagement in the community for HP’s 320,000 employees around the globe. Her specific responsibilities include creating and managing the company’s global skills-based / pro bono volunteering program. Additionally, Rebecca works closely with the HP Company Foundation during times of disaster to engage employees through giving and volunteering. Prior to joining HP in 2010, Rebecca spent several years focused on raising her children and donating her skills to her local community and the public schools her sons attend. She is very familiar with employee engagement and disaster relief in her previous role with Cisco Systems and the Cisco Systems Foundation between 2000-2007. Rebecca holds a Communications degree from UC Berkeley and a Master’s degree in Kinesiology from the University of Michigan.
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Jayne Dixon Weber

Jayne Dixon Weber has served as the Support Services Coordinator for the National Fragile X Foundation (NFXF) since 2007. In this role, she talks and emails with parents around the world, helping them with whatever issues they are having. In addition to assisting in the creation of the NFXF’s Adolescent & Adult Project, Jayne authored the book, “Transitioning ‘Special’ Children into Elementary School” and is the editor for the book, “Children with Fragile X Syndrome.” She has presented at many conferences and is the co-leader for the LINKS parent support group in Colorado. Jayne has two children— an adult son who has fragile X syndrome and a ‘typical’ daughter.
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Pamela Weiss

Pamela Weiss is an executive coach and mindfulness meditation teacher. She is the founder of Appropriate Response and creator of the award-winning Personal Excellence Program (PEP), ten-month a human development process offered to hundreds of leaders around the globe. Pamela has worked with dozens of executives, managers and teams within a wide variety of corporate and non-profit organizations, including: Genentech, Roche, Pixar, Oracle, Salesforce.com, the Metta Institute and the Center for Executive Development at UC Berkeley. She is a Buddhist practitioner and teacher for over 25 years, currently teaching through San Francisco Insight and Spirit Rock Meditation Center, where she is on the teaching team for the Community Dharma Leader program. Pamela is known for her clarity, accessibility, pragmatism and warmth. She has the ability to articulate complex ideas and processes in simple, elegant forms that are both practical and profound. Download her guided meditations and talks at www.appropriateresponse.com/dharma/guidedmeditations.
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Evan Welsh

Evan Welsh, Head of Sustainability and CSR Corporate and Product Media Relations at SAP, started at SAP on Valentine’s Day, and says, “It’s been a love affair ever since”. His primary area of focus consists of telling the SAP story to leading media around the world, focusing increasingly on social media and regularly giving presentations on the topic. Prior to SAP, he served as director of public relations and communications for The Franklin Institute Science Museum in Philadelphia, PA. Evan has also taught English and writing courses at Arcadia University in Glenside, PA. Growing up, he lived in Switzerland for nine years and graduated from the Kantonsschule in Zofingen. In July 2012, he spent one month in Belo Horizonte, Brazil, participating in SAP’s first social sabbatical program.
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Benjamin Wesson

Benjamin Wesson is the Vice President of Product Management for the SAP NetWeaver Cloud in the Core Technology and Innovation Platform team at SAP. He brings over 15 years of experience to this role. Benjamin previously launched Dexterra (Antenna), a mobile middleware company, and the Salesforce Force.com platform. Prior to Salesforce, he held product management and engineering roles at PeopleSoft (Oracle), Siebel (Oracle) and other companies.
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Dave Westrom

Dave Westrom is Senior Vice President Business Development at ThingWorx, a PTC Business. He is responsible for the development and management of ThingWorx global strategic partners and select global strategic accounts. Prior to ThingWorx, Dave was Vice President of Strategy and Business Development at BL Healthcare, a provider of remote healthcare monitoring solutions, where he was responsible for corporate strategy, global sales and marketing. Dave also served as an advisor to the Managing Director and CEO of SoftDEL. Prior to BL Healthcare, Dave was a Global Account Director with SAP Americas. Dave joined SAP as the result of the SAP acquisition of Lighthammer, where he was Vice President of Business Development and Strategic Accounts. He has also successfully held executive level positions in sales and marketing with Invensys, Wonderware, Pavilion Technologies, and ABB. Dave holds a Bachelor of Science degree in Mechanical Engineering from the University of Maryland.
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David White

David White, Aberdeen Group, has 20 years experience in the software industry, including roles in development, systems engineering, consulting, product management, product marketing and industry marketing. At Aberdeen, he is a Senior Research Analyst in the Business Intelligence practice with a major focus on understanding the business value derived from the use of Business Intelligence (BI), and how organizations use BI to drive strategic and operational change.
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Christine B. Whittemore

Christine B. Whittemore is Chief Simplifier of Simple Marketing Now LLC, an inbound marketing strategy consultancy helping organizations get found online using social media and content marketing. An active social media enthusiast, Christine established her marketing blog, Flooring The Consumer, about the retail experience and marketing to women in June 2006. It is listed in the AdAge Power 150 and the BuyerZone Top 20 Business Marketing Blogs. She publishes the Content Talks Business Blog, online marketing advice and best practices - http://simplemarketingnow.com/content-talks-business-blog/. She presented on lead generation with social media at the MarketingProfs B2B Forum 2011 and on content curation at Info360 2012. Christine serves on the Columbia Business School’s Alumni Club of New York Board of Directors as Co-President and is a member of the Surfaces Education Advisory Council. Marketing blog: http://simplemarketingnow.com/blog/flooring-the-consumer.
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Fiona Williams

Fiona Williams, Partner, Deloitte & Touche LLP, has more than 26 years of experience in information security consulting, organization and process improvement, information systems auditing, and application design and implementation. She has organized and led multidisciplinary teams for assessing, designing, implementing, and testing the security and control environment for a broad range of enterprise projects. Fiona has assisted clients with Sarbanes-Oxley, section 404 requirements for their ERP implementations. View the podcast “Unlocking Business Value with a Balanced Approach to Governance, Risk, and Compliance (Deloitte)” at http://www.youtube.com/watch?v=bzLlH5voMZ8
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Todd Wilms

Todd Wilms, Senior Director and founding member of the Global Social Media Audience Marketing Team at SAP. Todd’s team helps SAP’s 47 solutions and 28 industries reach their appropriate audiences around the globe through social media marketing. They develop the strategy, help to execute the program, and then create repeatable processes to support other teams’ success. A 20-year marketer, Todd has held executive product and marketing leadership roles with best-known brands including eBay/PayPal, Citrix, PeopleSoft, and agency George P. Johnson. An avid writer, he is currently blogging on Forbes and his team blog at Socialb2p.com.
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Todd Wilms

Todd Wilms is the Head of Social Business Strategy at SAP. A 20-plus year marketing executive, he has held leadership roles with some of the best known brands in the world, such as eBay/PayPal, PeopleSoft, agency GPJ, and IBM. Todd is a recognized industry influencer in social media and is widely quoted around the globe. He shares his views on Forbes, the CMO Club, and Brand Innovators. Todd is seriously considering getting a dog in 2014.
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Todd Wilms

Todd Wilms heads the strategy for SAP’s DiSCo organization (Digital, Social, and Community) to help SAP achieve its goal of becoming a world class social enterprise. Prior to joining SAP, he held executive leadership roles for some of the best known brands in the industry, including PayPal/eBay, Citrix, IBM, and PeopleSoft. A frequent contributor on Forbes, Todd is a widely quoted thought leader in the marketing space.
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Philippe Winthrop

Philippe Winthrop is the VP of Corporate Strategy at VeliQ, a Rotterdam-based enterprise mobility company offering the only true mobility Platform as a Service (mPaaS) that helps organizations enable the mobile workplace. Philippe is responsible for evangelizing VeliQ’s vision for a SaaS-based enterprise mobility platform, as well as helping to define the company’s overall strategy. He is the founder of the Enterprise Mobility Forum (EMF), the first and largest social network exclusively dedicated to enterprise mobility. Prior to creating EMF, he spent more than 15 years in the analyst/influencer community working at companies such as IDC, Aberdeen Group and Strategy Analytics.
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Mike Wittenstein

Mike Wittenstein is the founder and managing principal at Storyminers, an experience, service, and business design consultancy known for its game-changing work with leading service brands. A world-class expert on experience, service, and business design, Mike has helped over 400 organizations in 25+ countries make their experiences better—to the tune of $1.5B in value created. As an eVisionary, he started IBM’s first experience and service design practice and helped establish the international Customer Experience Professionals Association. By his own admission, Mike is a designer who can’t draw. His clients include Air Canada, Apple, Best Buy, BlackRock, Clorox, Delta Air Lines, Holiday Inn, IBM, LeasePlan, McDonald’s, Party City, Publix, Safeway and Zaxby’s. Mike enjoys helping companies discover, design, and deploy their future-state experiences and leading Study Tours. He earned an MBA from Thunderbird, BA from the University of Florida, and studied in Brazil and Russia.
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Friderika “Frida” Wollweber

Friderika “Frida” Wollweber is the founder of Fashion Seduction Blog (www.fashionseduction.com), dedicated to her style and interest in luxury fashion. Frida discovered this passion while growing up in a family specializing in leather accessories and watching her grandfather make handbags. She is now starting her own handbag label, Cucuka (www.cucuka.com). Frida gained luxury retail experience working in Germany and London for Prada, Burberry and Mulberry. Having worked for Prada in Selfridges, named the world’s best department store four years in a row, Frida is conscious of the service she delivers, and expects the same when shopping for herself. This focus led her to the London College of Fashion, where she studies Customer Relationship Management and how new media sources such as Twitter, Facebook, and blogs, can help fashion luxury brands support in-store customer relationship building.
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Chris Worman

Based in Eastern Europe since 2006, Chris Worman, Director of Program Development for TechSoup, has been exploring new ways of approaching social change through technology in the region. Perhaps most interesting has been localizing TechSoup’s Challenge model, which sources innovative social benefit technologies. Since 2010, more than 400,000 individuals have visited Challenge sites, approximately 3 million have been reached through social media, 1,000 ideas have been pitched, and 60 have been selected, built, launched and mentored (example: http://bit.ly/ZosTIi). Before bringing TechSoup into Romania in 2009, Chris launched Romania’s first community foundation and spent several years in the Carpathians establishing social enterprises. He is a board member of the Grantmakers East Forum and a frequent speaker on citizen-driven movements, NGO and social-enterprise development, and the roles of technology and philanthropy in social change.
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Jon Wurfl

Jon Wurfl at SAP helps retailers manage the most valuable asset of their business: their shoppers. By leveraging his domain expertise in CRM business strategy and technology, Jon helps companies innovate their business transformation by using e-commerce, loyalty management, marketing, social media, mobility. His goal is to help businesses drive their top and bottom line upward.
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Sam Yen

Sam Yen was named Chief Design Officer of SAP in June 2014. He will continue his work to drive a new era of commitment to design and user experience at SAP and, above all, listen to customers´ needs and roll that conversation into tangible results. High profile projects are SAP Fiori, SAP Screen Personas and SAP´s UX design services. Previously, Sam was the Global Head of Design and User Experience, and before that he led the SAP AppHaus, an innovation team tasked with building new solutions, establishing new markets, and reaching new users. Sam joined SAP as a senior member of the Design Services Team, a multi-disciplinary group in the Office of the CEO tasked with accelerating the adoption of Design Thinking as a process for innovation and development of internal and external SAP products. Before SAP, Sam co-founded Covigna, Inc., an enterprise software company that delivered contract management solutions. Sam has a Ph.D. in Design Theory and Methodology from Stanford University.
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Mark Yolton

Mark Yolton is the Senior Vice President of Digital, Social, and Communities at SAP, the world leader in enterprise software. His responsibilities include managing and leading the SAP Community Network, SAP.com, SAP’s presence on social media, the community-based TechEd event series, and social media tools and governance. Mark joined SAP seven years ago, by way of Sun Microsystems, PeopleSoft, Oracle, and Unisys, where he held field, regional, and headquarters roles in marketing, communications, the web, and eBusiness. He is a frequent speaker and blogger and can be found online @MarkYolton, on the SAP Community Network, and on LinkedIn. A recent interview with Mark is featured in the MIT Sloan Management Review.
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Mike Yost

Mike Yost is President of MESA International, a global, not-for-profit industry association. He brings over 25 years of industrial, commercial, and management experience to this role. Mike has held various leadership roles in automation and industrial software businesses, including Manufacturing Solutions Leader for GE-Intelligent Platforms’ Production Management Software business, and commercial positions with Activplant Corporation and Rockwell Automation. He has specialized in the Manufacturing Execution (MES), Manufacturing Intelligence (EMI) and Operations Management software arenas since 1999. For the past two years, Mike has led MESA International to improve its ability to help manufacturers make sense out of the role of modern information technologies in their manufacturing operations. He holds a B.S. degree in Industrial Engineering from Pennsylvania State University. His affiliations include MESA International and the Smart Manufacturing Leadership Coalition.
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Jason Yotopoulos

Jason Yotopoulos, Founder & President of mach49, has over 20 years of international business experience as a corporate executive and venture capitalist. He most recently completed ten years as a member of SAP’s global senior leadership team, managing an 800-person innovation organization across 32 countries. As Executive Vice President and Head of Global Research at SAP, he ran the global R&D and innovation unit, exploring emerging IT trends and transforming applied research into tangible prototypes, customer pilots and game-changing solutions. Previously, Jason headed SAP’s Global Business Incubator, which he proposed, designed, and established in 2008. The Incubator built new lines of business and launched internal startups from idea through to commercialization. He also served as Vice President of the Corporate Strategy Group, and created and ran the M&A Strategy Group. Jason holds a BS in Engineering from Stanford University and an MBA from Stanford’s Graduate School of Business.
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Dale Young

Dale Young currently leads IBM's GBS SAP Global Center of Competency driving Emerging Solutions & Technology; Project Deployment; Strategic Solutioning; and the Lab for SAP Solutions. He has been responsible for the delivery of SAP architecture and enterprise strategies, data and analytics strategies, centers of excellence, enterprise portal strategies, and solutions across North America and Europe. In this role, Dale has led some of IBM’s largest strategy and transformation projects across industry-leading banking, insurance, electronics, and pharmaceutical/medical device manufacturers in Europe and North America. Additionally, he has pioneered some of IBM’s latest advances in SAP Methodology & Tools including the use of iRise across the full lifecycle of SAP implementations to improve the quality and completeness of designs and accelerate solution delivery. Prior to joining IBM, Dale held various senior management roles in the information and technology services industry.
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Mico Yuk

Mico Yuk is an SAP Mentor/BI Influencer and Director of Sales and Business Development at Benchmarkers Business Intelligence, a company she co-founded to represent the consulting and services side of EverythingXcelsius.com (“Xcelsius Gurus” network), which she founded in 2008. A computer engineer by degree, Mico has been designing and implementing enterprise dashboards for major corporate clients since 2006 and is considered one of the world’s top Xcelsius dashboard developers. She has implemented executive dashboards for SAP BusinessObjects Global Services clients including Allstate, Pfizer, Aviva Canada, McKesson, Ryder Logistics, Digicel Jamaica, Qatar Gas, St. Jude Medical, Walgreens, Chiquita, US Airforce, SAP Global Marketing, Amtrak, BOA, and Schering Plough. Mico was named as one of the Top 50 Analytics Bloggers to follow by SAP. She hosted the Xcelsius Gurus Reception at the 2010 & 2011 ASUG/SAP BusinessObjects User Conference in Orlando, FL. Visit micoyuk.com.
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Hillel Zafir

Hillel Zafir is co-founder and president of HMS Technology group, a global technology company helping SMEs achieve operational excellence. He is an accomplished executive with a strong record of driving strategies, initiatives, and processes that generate dynamic gains in financial performance and operational efficiencies. He is also an expert in leveraging business planning and information technology to reduce costs and improve productivity. A recognized leader in business automation, Hillel is an astute problem solver possessing the vision and leadership to maintain businesses at the forefront of cutting-edge technology. Hillel was awarded Top 25 Information Managers status by Information-Management.com in 2012.
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Changing Role of the CIO: The I’s Have It

October 31, 2012

Hosted by Bonnie D. Graham

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Episode Description

What’s in a name? Plenty, for today’s CIO. Why? The role is changing so much, so often that it’s hard to know what the “I” means at any time. The experts speak.
Steve Romero: “Calls for the ‘new CIO’ are not new at all. CIO Magazine’s State of the CIO ‘07 survey resulted in the identification of four distinct CIO archetypes: Business Leader, Innovation Agent, Operational Expert, Turnaround Artist. In 2011, its 4 Personas of the Next Generation CIO were Chief Infrastructure Officer…Integration Officer…Intelligence Officer…Innovation Officer.”
Nigel Fenwick: "Marketing is the biggest opportunity for IT since the Internet."
Martin Heisig: “To go boldly where no one has gone before. This is what today’s IT leaders have to do. Consumerization of IT is the new innovation driver. I have to make my end users a core part of my IT design processes. I have to know what consumers want next because they will want it soon in the enterprise.”
Join us for the Changing Role of the CIO: The I’s Have It.

Coffee Break with Game-Changers, presented by SAP

Wednesday at 8 AM Pacific Time on VoiceAmerica Business Channel

Game-changing technologies are transformational, exciting and disruptive for a reason. They shake up your status quo. They get you thinking about new ways to scale, compete and grow. They move you in amazing new directions.

If you’re not already having a weekly breakfast with game-changers, join us for valuable food for thought, inspiration and information. Learn how you can become the savvy innovator who takes your company across the finish line as you look ahead to the next breakthrough strategy. Coffee Break with Game-Changers, Presented by SAP, is broadcast live every Wednesday at 8 AM Pacific Time and 11 AM Eastern Time on the VoiceAmerica Business Channel.

Bonnie D. Graham

Bonnie D. Graham has been producing and hosting live talk radio since 1998. She is the creator, producer and host of the weekly business talk series, “Coffee Break with Game-Changers, presented by SAP” that debuted in Fall 2011.

SAP helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. We do this by extending the availability of software across on-premise installations, on-demand deployments, and mobile devices.