Faulty disc drive

Got an xbox one not even a week ago and already got a message of a faulty disc drive and have to send it in. Wtf! I've only used it once for a redbox movie,get ur crap together m$. Anyone else get this message?---Gamertag:ElPaco619

Do you get a message that your disc drive is faulty what sort of Message is it?

My Xbox one has an issue with not responding that there is a disc in the drive it still says insert disk if the drive is bad do you get a direct message that says its bad?---We're playin' those mind games togetherPushin' the barriers, plantin' seeds

I noticed on the dashboard a notice that stated it couldn't download the last system update because it identified to have a faulty disc error. Then listed the two ways to swap it one included sending it and waiting up to the weeks or porting a $400 deposit and getting a new one sent to and and I send my old one, which includes a $15 sending fee. I asked the lady what the 20$ included and they said they'd give me a code. I asked if there were other options trying to get a free game or something and she recommended exchanging @ gstop. Which I think I'm going to do since its over a week old. I'm tempted to tri to exchange for a ps 4 after my 2 hour interaction.---Gamertag:ElPaco619