Briana said after she got her vehicle back from this business, one of her sensors has been going off to let her know one of her tires needs air. It looks like one side of her vehicle is leaning and when it drives, she noted it feels a bit like the vehicle is wobbling. Due to all of this she is unsure if she is satisfied with the quality of the repair. They took a couple weeks longer to finish the vehicle because they were waiting on the insurance company. They also never gave her an estimate for the repairs and she was unsure if she was satisfied with their communication.

Recommended

This review was collected via phone interview by Customer Research Inc.

Belinda said this business told her that her vehicle was ready, but when she went to go pick it up she realized it had not been painted. She had to make numerous appointments to pick up her vehicle. It took longer than promised due to a parts delay. She does not recall how late it was.

Recommended

This review was collected via phone interview by Customer Research Inc.

Kathy said the timeliness of the repairs was not great. Every time she called for updates, someone from the business would tell her they were short staffed and were unable to start the repairs on her vehicle. Therefore, they had her vehicle for over a month.

Recommended

This review was collected via phone interview by Customer Research Inc.

Spoke with Cora. She said she was not satisfied with the experience because the repairs took longer than promised. It took one day longer because they needed to do an alignment on the vehicle and it had to go into the paint booth.

Recommended

This review was collected via phone interview by Customer Research Inc.

Greg said the business had his vehicle for 10 days, but he was not given a completion date. They never called him with any information. The only time there was any communication is when he called them. He was told the person that prepared the estimate missed something with the bumper. He was not satisfied with the communication and would not recommend them for the reasons mentioned.

This review was collected via phone interview by Customer Research Inc.

Anita said this business told her they were ready to put her mirror on her vehicle and when she got there they ordered the wrong mirror. She had to wait a week before she could get her mirror on but when she did, they did a good job. They tracked dirt into her vehicle and there were finger prints left on the mirror. She asked them to clean it off and she handed them a micro fiber cloth from within her vehicle to do so. She said the process was irritating but now she has no problems with her mirror.

This review was collected via phone interview by Customer Research Inc.

Spoke with Tasha. She said that she had paid $250 for a repair and 2 days later the check engine light and the air flap control light were on. Those were the reasons she brought her vehicle to the business. She also mentioned that her vehicle was not ready when promised because the grill flaps were put on wrong and the bumper guard was missing, so the employees had to fix these issues. Due to this experience she would not recommend them.

This review was collected via phone interview by Customer Research Inc.

Gene said the letters are not on straight. He lives at least 30 miles away, so he is not sure when he can come back in and he told USAA the same thing when they called. Other than that, he was very happy with the paint and everything.

Recommended

This review was collected via phone interview by Customer Research Inc.

James C. from Classic Collision (Capitol Imports) responded on 01/20/2014

Tom contacted Mr. Garwold by phone and we offered to drive to his home 30 miles away to straighten or replace the letters in question. Mr. Garwold did not feel like that was necessary due to the fact that it was only the last two letters in the "TRAVERSE" nameplate and it was barely noticable. We want Mr. Garwold, as well as all of our clients, to be completely satisfied, so we invited Mr. Garwold to stop by anytime or call us anytime and we would take care of this minor issue.

Scott said the customer service was excellent, but he wasn't impressed with the paint job. He brought his new vehicle in to this business to be painted because he was referred by another business that claimed they do good work. He said he thought the work would be better and he was disappointed because he expected more than they were able to provide.

Recommended

This review was collected via phone interview by Customer Research Inc.

Undrea said when he picked his vehicle up he noticed a hole in the fiberglass case that covers the spare tire. He said no one informed him about it. When he brought the vehicle back in to show them the damage he was treated like he was the one to blame. He was not satisfied with the communication because he was not told when his vehicle would be ready. He would not recommend this business based on this experience.

This review was collected via phone interview by Customer Research Inc.

Ray said they took forever to fix his vehicle. They told him the work was going to take 7 days, but it took 4 weeks. He is not sure what caused delay. He had to call them for updates. They did not call to let him know why it was taking so long to repair his vehicle. He said he would not recommend them because he has had better experiences with other businesses.

This review was collected via phone interview by Customer Research Inc.

Joy said the business was friendly, customer service was great, and her vehicle was returned in a clean condition. Her only dissatisfaction was the time it took because the business took 1.5 weeks longer than promised to complete the repairs. She was told the longer promise time was due to a parts delay.

Recommended

This review was collected via phone interview by Customer Research Inc.

James C. from Classic Collision (Capitol Imports) responded on 02/14/2013

I appologize for the extra time it took to repair your car. Due to the age of the vehicle and the type of parts your insurance company paid to use it took extra time to get usable parts for the repair.

Spoke with Adam. He said they fixed the door handle, but the window does not work on the same door. He said he plans to return and have it taken care of. He said Savanna drove to this business to pick the vehicle up, but they had not painted it and the handle had not been installed yet, so they gave her the vehicle like that and made an appointment to fix it the following week, which they did. He did not say why the work did not get completed in time.

Recommended

This review was collected via phone interview by Customer Research Inc.

James C. from Classic Collision (Capitol Imports) responded on 02/14/2013

I'm sorry about the inconvienence but that repair was done through the service department not the collision center.

Lindsay said she had an issue with the insurance company that processed her claim. They towed the vehicle on December 29th and it got to the business on December 31st. She said she got the vehicle back on January 19th because they had to sort out the claim. She said she doesn't think the business between her, the business, and the insurance company was good. They never called her to let her know what was going on. When she got the vehicle back the check engine light was on. She said she thought they knocked off the sensor. They did something different, but the light turned off and the repair is good. She chose not to elaborate. She said she thinks they do good work and she would recommend them to others. They were friendly. They did not tell her when the vehicle would be ready, but the work took a long time.

Recommended

This review was collected via phone interview by Customer Research Inc.

James C. from Classic Collision (Capitol Imports) responded on 01/25/2013

Ms. Kennington's vehicle was not repaired at our facility. It was towed here by mistaske and was towed to another repair facility the same day.

Spoke with Sheila. She said Charles had to return the vehicle, but the second time repairs were satisfactory. She stated it was sad that the vehicle had to go back at all. She and Charles chose this business because work done before was good.

Recommended

This review was collected via phone interview by Customer Research Inc.

Spoke with Elaine. She said she wasn't really pleased with this business or the way they handled the process. This business told her it would only take 3 days to repair her vehicle, but it took 9 days because this business was waiting for her to authorize the work, but they never contacted her. She said it is customary for the insurance company to give the approval and not the customer, but even so this business should have made an effort to get in touch with her. She said the whole experience was an inconvenience and it was costly. She only rented a vehicle for 3 days because she thought her vehicle would be ready. Shedid not have a vehicle to get to and from work. She said she would not recommend this business based on the lack of communication and because they dropped the ball.

This review was collected via phone interview by Customer Research Inc.

Allen said there was a spot of paint or overspray on his front bumper when he picked up his vehicle. He pointed it out to the representative who quickly buffed it out. He stated they should have noticed it before he got there. He had to wait for his vehicle one day more than promised because of a parts delay. Overall, they did a good job.

Recommended

This review was collected via phone interview by Customer Research Inc.