Bank Teller » Overview

A bank teller plays an important role when it comes to the relationship of a customer and their bank. They need to be friendly, approachable and helpful, all day everyday!

Bank tellers work at bank branches and serve customers face to face with whatever their enquiry may be, from depositing or withdrawing money, to exchanging foreign currency and handling complaints or discrepancies. Every bank has its own set of processes and procedures that need to be followed accurately, so it is important that bank tellers understand clearly what is required of them and the action they are to take for each situation. As a bank teller you get to meet and communicate with a wide variety of people on a daily basis, which makes the role interesting and sometimes challenging.