SwimTopia Billing Policies

Invoices will be sent via email.You will receive invoice notices and reminders from [email protected] Please add this address to your Contacts or Address Book to help ensure our emails are not classified as spam.

Customers should keep their Billing Contact information up-to-date.In the event the Billing Contact for the team changes, teams should update their contact details in the team's website so that SwimTopia always has current and correct Billing Contact information. To update the Billing Contact, go to Manage Team > Settings > Billing Contact. New Billing Contacts should also add [email protected] to their address book.

Customers should check their Billing Contact email address regularly throughout the year. We sometimes need to correspond with the Billing Contact in the off-season, so email addresses that are only monitored during the season are not recommended.

Invoicing

All invoices are due 30 days from invoice date (Net 30).

Invoices can bepaid online via credit card, bank draft,or by mailing a check.You can pay your invoice by credit/debit card or bank draft online, or you can mail a check to at the address on your invoice (shown below). Online payments are credited immediately. Please allow 2 weeks for check processing. To pay via credit card or bank draft, simply click the green "Pay Invoice" button in the email, and then select the "Credit Card" or "E-check" tab.

Initial invoices are emailed within a week of the end of the two-week free trial period.Within a week of the end of the free two-week SwimTopia trial period, the initial “Team Plan” invoice is emailed to the Billing Contact listed on the team’s signup form.

Summer/Rec “Team Plan” invoices will be for the Team Plan that most closely matches the "approximate number of athletes" you entered on the signup form (sometimes we round up or down, depending on the number of athletes entered). Additional athletes will be billed mid-summer (after most team registrations have closed).

Middle/High School “Team Plan” invoices cover all athletes in the school’s swim program, regardless of the team size.

Teams may cancel their free trial within the first two weeks of service by emailing [email protected]

“Extra Athlete” invoicesare emailed to Summer/Rec teams in mid-summer.This invoice covers the number of registered athletes over and above those paid for in the “Team Plan” invoice for Summer/Rec teams.

Renewal invoices are sent on the anniversary of the team’s initial sign-up.Renewal notices are based on a team’s total registered athletes rounded down to the nearest 100. Team plans may be adjusted to match the team’s current size, and any over/underpayment will be refunded/invoiced with the renewal or additional athlete invoice.

Late Payment Policy

In the event an account is delinquent and any invoice is more than 45 days past due, the team website will be disabled until payment is received.