Sofitel Hamburg Alter Wall Hotel

French luxury and local cuisine in the world's most exciting cities

The Sofitel Hamburg Alter Wall hotel near the River Alster is a harmonious fusion of highly functional design and modern facilities. The bold, opulent, purist design uses simple and luxurious materials such as glass and marble or precious materials and steel to create a unique aesthetic. Enjoy international cuisine in the Ticino restaurant or relax with a drink on the sunny waterfront terrace of this 5-star hotel in Hamburg. The Seagull Spa is an oasis of relaxation for those seeking tranquility.

Hotel extras

Big-city flair with adventures into nature

Pure relaxation in the Seagull Spa

Lounge with a view and signature drinks

223 elegant guest rooms and 18 suites

19 light-filled rooms for inspiring event formats

This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our rooms

5 photos

The 241 spacious rooms, from Classic to Luxury Suites, have magnificent marble bathrooms, soft dressing gowns, WIFI and 24-hour room service. Some rooms in this first-class accommodation in the center of Hamburg offer views of the canal.

Our restaurants and bars

Lunch12:00 - 15:00

Mon

Tue

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Sun

Dinner18:00 - 23:00

Mon

Tue

Wed

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Sun

RISTORANTE TICINOType of cuisine: Mediterranean

In the heart of Hamburg, you can experience a culinary journey into Mediterranean cuisine, which has been delightfully interpreted by the Ristorante Ticino through the use of regional produce. For a seamless experience, opt for our "De-Light" menu.

SEVEN HEADS

Our trendy Hamburg bar, with its sleek colors, lounge music, and canal terrace, is a hotspot of local nightlife. Take in canal views along with an afternoon cocktail or glass of wine. After the sun has set, mingle over apéritifs in a cozy club chair.

Our guest reviews for Sofitel Hamburg Alter Wall

Location is fantastic, staff is super friendly and helpful, rooms are comfi, spa is beautiful. I come to Hamburg regularly and have stayed at a few different hotels before, but will not be staying anywhere else since I found the Sofitel!

Our hotel has responded to the review

Our hotel has responded to the review

Dear 186janna,
thank you very much for this lovely feedback.
Sounds like you have finally found a home away from home.
We are looking forward to welcoming you again.
Best regards from Hamburg
Your Sofitel Hamburg Alter Wall

AccorHotels certified review

Holger W.Couples - 31/01/2018

« Still a great Sofitel in central Hamburg »

Elegant rooms, attentaive service and a great hotel bar with a fantastic chief bar tender, very nice spa area

AccorHotels certified review

Nils F.Business - 29/01/2018

« LIKE HOME »

Excellent stay, as usual, best Sofitel in Germany. Excellent service by Ms. Bogdan.

TripAdvisor review

Business - 28/01/2018

« Dissapointed »

Booked a luxury room and asked for a quiet room.
First night I have got the room close to the tram, so every 20 minutes I was awake. I asekd already in the evening and the pormised to change it in the morning. Than they gave me a smaller room with bathtube. Not similar to the one I have booked. Asking again they told me that I can go back to the noisy room.
Asking for the in the prize included free cocktail , that didn't know what I mean.

TripAdvisor review

U8485ORpaulcBusiness - 22/01/2018

« Sofitel Hamburg Review »

Hotel is modern with good services and facilities. The location is good and very central with good views of the city on higher floors.
Only criticism is the choice of picture used in decorating room; which was of a young boy and seemed like it could have been a family picture which made the hotel room feel like I was sharing it.

AccorHotels certified review

Nigel E.Business - 21/01/2018

« Very good room and excellent service »

Very comfortable room and efficient accommodating staff

Our hotel has responded to the review

Our hotel has responded to the review

Dear Mr. Elderton,
We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Bart Westerhout
General Manager

AccorHotels certified review

M., J.Business - 20/01/2018

« everything was wrong with this room 8402 »

I was grateful to receive an upgrade. I had never stayed on the 8th floor and would not like to in the future. The room was cold when I arrived. The television was not working as usual with the Sofitel music/channels.
I tried to phone the reception to ask for a taxi for the next morning but the phone did not work.
I asked Paulina in Room Service to go to the reception for me. She helped me with the taxi and also about confirming other details of my reservation, such as breakfast the next morning. I could not remember if I had booked it or not.
Paulina was very helpful and my connection to the hotel. I even tried phoning the reception with my cell phone but no one answered the phone.
I had dinner in my room and worked on my computer. When I went to bed after midnight, I was also disappointed to find the feather duvet on my bed. I am allergic to feathers (asthmatic) and could not breathe well so I did not sleep at all. The Sofitel Alter Wall knows about my requests: to be away from the lift (8402 is the first room next to the lift), allergies so no feathers, animal presence in the room, so this is very bad. The last bad news to communicate is when I went to use the 2nd large shower towel, there were 2 round dark blood stains on the towel.
When I explained everything to the young woman in the reception, she had several difficulties:
First, she does not understand English well enough to understand the severity of the problems I encountered or she is indifferent to these. She did not try to understand when I explained in detail. At that moment, the General Manager of the hotel arrived. I would have replied that someone would check why this room was given and at least make an enquiry about each of my complaints. But, nothing was forthcoming from this person. At least some compassion and sense of service should have been called for. I do come to Sofitel often. My last stay was also not very good.
But, almost everything was very wrong with this stay.

Our hotel has responded to the review

Our hotel has responded to the review

Dear Mrs. Martin,
Thank you for taking the time to tell us about your experience at the Sofitel Hamburg Alter Wall. I am awfully sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
Your review has been discussed internally and your profile has been updated accordingly.
I do hope that you will give Sofitel Hamburg another chance. I would appreciate if you could inform me personally on your itinerary.
Sincerely,
Bart Westerhout
General Manager

TripAdvisor review

HGNY42Couples - 19/01/2018

« Top hotel in Hamburg »

Great Hotel, excellent location, nice people, perfect service. Easy travelling and great location to travel within the city. We have stayed only a few days for sightseeing – in the German winter time :-) – and this hotel was PERFECT!!! Highly recommended. In summer time it will be even better as they are located next to the river.

Our hotel has responded to the review

Our hotel has responded to the review

Dear HGNY42,
thank you very much for your feedback and recommendation.
You are absolutely right, in summer you are delighted to enjoy your drinks and dinner outside on our beautiful terrace.
We are looking forward too welcoming you again in Hamburg.
Sincerely
Sofitel Hamburg Alter Wall

AccorHotels certified review

MelanieCouples - 18/01/2018

« Check in and eating facilities »

We always seem to have to wait a long time to check in. Also, maybe a notification on your system when customers have stayed before. To my mind this always makes them feel more welcome and at home.
For most of the years we have stayed your restaurants etc at the front of the hotel have been closed apart from the Cafe. This time the cafe was also closed, meaning that I could not get a quick coffee and snack before I went to an appointment! I am sure I am not alone in not wishing to pay 20 euro or more for breakfast, when I only eat something very light.

Our hotel has responded to the review

Our hotel has responded to the review

Dear Mrs. Bartholomew,
We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall.
It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
The delay at check in and check out has to do with a software issue, which we are trying to solve. I regret to read that the Café was closed for your light breakfast. I would like to offer my sincere apologies for that.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Bart Westerhout
General Manager

AccorHotels certified review

Vesa H.Couples - 17/01/2018

« as expected, good »

Frendly atmosphere, good service

Our hotel has responded to the review

Our hotel has responded to the review

Dear Mr. Hamarila,
We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Bart Westerhout
General Manager

TripAdvisor review

Business - 09/01/2018

« Points for effort, but not for outcome »

The hotel is a well designed business hotel in the heart of Hamburg. So far, so good. Received a pro-active mail before arrival encouraging me to check in before arrival. Unfortunately, the mobile page was unable to complete my check in. Neither was the ACCOR app - but finally, after having entered my personal information 5 times, I managed from my computer.
So what did I get in return for all my efforts? I got charged a 200€ deposit before arrival, thank you. Check in took the usual 2-3 minutes, so absolutely nothing gained.
The resident bar was empty and uninspiring. Breakfast was good, but not worth the hefty price tag.
Room was good, but nothing special. Won't be back.

TripAdvisor review

Couples - 05/01/2018

« Still the best in Hamburg. »

Always our first choice in Hamburg since our first stay summer 2005, nice rooms best quality of sleeping and perfect location. Their breakfast is also worth mentioning one of the best compared to many other hotels. We will recomend this hotel to eveyone;-)
Tommy & Monica

TripAdvisor review

Family - 04/01/2018

« Property fine, Le Club Accorhotels training needed »

First off, the positive:
- Property is OK, rooms decent, location fine.
- Nice indoor pool to wind down after a day out in the cold.
Biggest let down here is that the hotel does not appreciate one bit loyalty members or non of the staff are trained in what to do when a LCAH member turns up.
- No loyalty welcome/greeting by front desk.
- No drinks vouchers proactively offered (I had to ask for it).
- When I inquired on the Platinum upgrade I was told
a) No rooms available (that was a lie)
b) No upgrade possible
c) Person checking me in is not authorized to upgrade
d) I had to ask her to get the person who was authorized to and she said he wasn't around... and so I waited.
e) I hung around the lobby for 20mins and then walked up to reception again. Then the Duty manager was called and it was all solved. Room upgrade to a nice Jnr Suite was granted, drinks vouchers given, and he personally showed us to the room.
f) By that evening, no welcome amenity had come.
g) I inquired on it the next day and that evening we came back to the room and saw the welcome "amenity". This hotel certainly does not let you down: I heard from many fellow members that this Sofitel offers the most pathetic welcome amenities in the whole group of Sofitel properties worldwide. They were 100% right. In some Sofitels, you receive large Hermes toiletries, in others you receive a spread of macarons / chocolates, in others you receive a bottle of champagne, in others you receive a mixture of all of these items. Here at the Sofitel, you receive two bottles of lemonade which seem like drinks the hotel was not able to dispose off otherwise.
Bonus was the fact that a note from the GM was addressed to a Mrs Bohnenkamp - which wasn't me.
Note:
Mr Westerhout, coming from a Swissotel, you probably will bring in some new fresh air. I hope you can look into LCAH procedures that Mr Felgen completely messed up. With your Zenit members coming into the AH fold, it would be a shame for them to experience a Sofitel with poor loyalty appreciation and be turned off AH properties. Good luck.

TripAdvisor review

Couples - 29/12/2017

« Excellent stay. Nothing more to add. »

We stayed at the Sofitel Alter Wall over the holidays. This hotel offers spacious rooms, a small but nice and cozy Spa and Wellness area, great breakfast, friendly and professional staff. A great place to stay with all the needed bells and whistles.

TripAdvisor review

Family - 26/12/2017

« Be careful »

Read the fine print. And I mean VERY FINE print. I booked this hotel SIX months in advance, not realizing I was booking the ‘advance’ rate - it’s not clear at all on their webpage at the time. I tried to cancel the next morning and they refused. This is Six Months prior to my reservations in June. Nor would they transfer the reservation to another property. If a hotel can’t work with you, why should we work with them. Annoyed.

AccorHotels certified review

AnonymousBusiness - 19/12/2017

As always a pleasure, except for getting a room on first floor with view to the street, and with a lot of noise from garbage pickup Wednesday morning. This is simply not good enough.

AccorHotels certified review

Mr W.Business - 18/12/2017

« Not as good as previous visits »

I have been coming to this hotel for a couple of years and have generally enjoyed my stays. However on my last stay I was disappointed with a few things. I am a member of the loyalty scheme platinum status. I was not offered any upgrade where as both my colleagues checking in at the same time were. On previous stays I always had a neck pillow in my room without having to ask and there was always a welcome back message and a small pack of chocolates waiting in my room but this time it was as if I was a first time guest at the hotel. The staff in the hotel are always polite and friendly but there have been changes in the restaurant recently and the service whilst still good is not up to previous standards. (Plates un cleared from tables delays in being offered tea or coffee and orange juice not being offered but having to ask for it) are just some examples. These may appear as minor things but when you have stayed at the hotel on many occasions and enjoyed your stays due to the service received any minor changes do get noticed.

Our hotel has responded to the review

Our hotel has responded to the review

Dear Mr. W.,
We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall.
It is always a pleasure to receive feedback. I will share your comments with our team. I regret to read that compared to previous visits, your last stay was not as good as before. I offer you my sincere apologies and we will work on improvement of the service level in the hotel.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Bart Westerhout
General Manager

TripAdvisor review

Couples - 17/12/2017

« Trains run through the night »

I’m surprised no previous review mentioned the train running every 5-10 minutes ALL NIGHT LONG?! Even with earplugs it was impossible to sleep. We even asked for a quiet room, but still got one closest to the tracks. But the location is very good, so that pulls it up to “average”. Don’t go there to relax..

AccorHotels certified review

Steve P.Business - 09/12/2017

« Good Location, comfortable rooms »

Hotel was extremely busy and at times the staff were overwhelmed with dealing with the peaks of the customer requests,
my personal experience overall was good, with the exception of check out as there was a large queue at reception.
I had 25 minutes to check out before my taxi was due, this should have been plenty of time to check out. On this occasion there were 3 staff at the desks and others looking on, 1 who appeared to be the manager or leader instructed others to move the queue to a desk around the other side. I was one of the persons requested to move, which at the time it was clear that It would be quicker if I stayed where I was. The outcome was that people who had arrived in the queue after me were checked out and away before I was able to check out causing my stress and concern if the taxi would be taken and make me late to travel to airport.
Apart from this issue all the rest of my time was perfect including restaurant and bar and my room,

Our hotel has responded to the review

Our hotel has responded to the review

Dear Mr. Pound,
We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall.
It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
My sincere apologies on the queue at check out. Mandatory administrative procedures extend the check out time. A system to serve guests in order of arrival will be looked into.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Bart Westerhout
General Manager

TripAdvisor review

Couples - 06/12/2017

« Very much average »

Don’t give your special requirements when you do the check-in online. They don’t read them at all. I asked for a room with no coonecting door, and obviously they gave me one with a connecting door. As such, we had to change room on the more noisy side. Then with the Silver status, you would hope for a more favourable treatment. So, we asked for a later check-out. One staff said that they could not because they were fully booked for the next night. We asked later another staff who said that we can checkout later if we pay Euro 95.00. We ageed and so, magically, they were not fully booked anymorre! It smells that this hotel is very much money driven, and customers are secondary. Among the Sofitel we stayed in, this one is ranked at the lowest. Especially, the staff at the front desk is not helpful at all.

Lowest prices found over the following seven days.These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.

Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.