FAQ

Postpaid advance payment method is a monthly subscription and payment method. The bills will come at the beginning of the month that attached based on the recurring subscription packages.
Prepaid method is a method of subscribing to pay the bills based on usage and duration of the period of validity.

There are 2 kinds of promotion available if you want to subscribe MNC Play: a. 50% discount for 3 months Internet promo package + 50% Discount for installation fee + 3 months free Extra speed for internet connection. This promotion program will be ended by the end of December 2014. b. Internet promo package pay 1 month subscription and get 1 month free + 50% discount for installation fee + 3 months free Extra speed for internet connection. This promo will be ended by the end of December 2014.

You only need to do these 3 steps: • Step 1: Check the coverage area of MNC Play service on www.mncplaymedia.com or contact the customer service of MNC Play. • Step 2: Please apply via website, galleries, events, direct sales, etc. which will be followed up by the sales team. Fulfill the payment requirements of MNC Play services through the payment channels. • Step 3: MNC Play will make an agreement with the customer to do the installation.

Billing cycle (BC) consists of: 1. BC 1 applies to customers who activated on 26th until 1st day of the following month, the usage will be on 1st until 31st of the month. 2. BC 5 applies to customers who activated on 2nd until 5th day of the month, the usage will be on 5th day of the month until 4th day of the following month. 3. BC 10 applies to customers who activated on 6th until 10th day of the month, the usage will be on 10th day of the month until 9th day of the following month. 4. BC 15 applies to customers who activated on date 11th until 15th day of the month, the usage will be on 15th day of the month until 14th day of the following month. 5. BC 20 applies to customers who activated on 16th until 20th day of the month, the usage will be on 20th day of the month until 19th day of the following month. 6. BC 25 applies to customers who activated on 21st until 25th day of the month, the usage will be on 25th day of the month until 24th day of the following month.

Service blocking occurred after 5 days from the due date which is the date of BC (billing cycle) / charge cycle if customers did not make the payment. Service blocking means customers can not enjoy the service.

YES, the reminder will be sent via :
1. Email : Email will be sent to customer 3 days and 1 day before the due date.
2. SMS : SMS will be sent to customer 3 days, 2 day before the due date, and 2 days after the due date.
3. Telepon : Customer will get the phonecall between 2 days until 4 days before the due date.

Residential Internet Package is the internet package available for individual housing that have already subscribed Indovision Paid TV. It refers to individual horizontal housing and vertical housing (apartment) that is used as permanent resident.

SOHO/SME Internet Package is the internet package provided for small offices, home offices, or any kind of small medium enterprises that have already subscribed Indovision Paid TV.