Briefly...after Chrome upgrade to latest version, people cannot see some fields in Remedy incidents (incident closure) - it was well described in above article and workaround provided (workaround worked for me)

Thanks all of you for clarification - we just implemented workaround in our both environments and it's OK.

Anyway some comments below:

- "The defect will be addressed in Chrome 63" - so, in such case I have to watch Chrome upgrade process (I set it up automatically through GPO policy in our environment) - it confuse me, as I have many other tasks also on my head (so another one appeared due to Google bug...:-( - I don't like this approach...

- "***** Make sure to revert to the backup after the Chrome update. ****** " - this is additionally underlined with color - does it mean, I need to revert original file because workaround will stop working or msomething else could happen?

My finding:

- I'm not sure if anybody noticed this, but there is also another temporary workaround - During incident closure and seeing missing “Status Reason”

field, please keep CTRL button and slightly resize current Incident form using mouse wheel (up or down) – after such action “Status Reason” field appear again and will be visible during Remedy session all the time.