There is no way we could ever write about a chameleon without also mentioning karma because otherwise we’re sure Boy George would appear to chastise us for our oversight. And in the case of a pet store customer accused of stealing a Jackson’s Chameleon, karma really is a brat: Cops say he was caught after he swiped his loyalty card while buying food for the pilfered reptile. [More]

Micahel’s new Macbook had a very unusual flaw. Whenever it was connected to his home network, it would take out his modem. Unfortunately, it didn’t take the whole Apple Store’s network down, so he wasn’t able to replicate the problem for the Geniuses. After five trips and a variety of repairs, Apple finally gave up…and gave him a brand new MacBook. [More]

A cocktail of advertising, performance, customer service and social prominence leads to the elusive concept of brand loyalty. Judging from an R.L. Polk study of 5.2 million new vehicle-buying households, Ford has nailed the formula more effectively than its competitors recently, because the company has surpassed GM for the top spot it previously held. [More]

Alex from Rochester, NY, says every year around this time his Road Runner high speed access slows to a crawl, and stays that way until April. It occasionally happens at other times throughout the year, too. Unfortunately, Time Warner won’t fix the problem. Alex says one technician who came out to look at the issue told him, “The wires were installed when Adelphia provided service, and they haven’t been upgraded since.” Another one told him, “The problem has been going on for years, and management knows about it, but enough people don’t complain.” [More]