Enterprises have adopted a multi-channel strategy to empower their customers to interact with their organization in a channel of their choice and convenience.

The emergence of multi-channel strategy has also created a surge in the interaction volumes and most enterprises are struggling to consolidate interactions over different touchpoints and provide a consistent experience to their customers.

Servion's next generation automation and self-service solutions help enterprises scale the new frontier of increased customer interactions and relieves agents' time for quality conversations. Servion harnesses the full range of automation and self-service technologies to offer an intelligent digital workforce that includes cognitive assessment, integrated development and implementation and support.

Speech Biometrics

Speech biometrics is typically suited for hands-free mobile authentication when fingerprint and facial recognition are inconvenient. Servion leverages speech biometrics to automate, authenticate and identify customers without going through annoying security questions. With the advent of speech recognition devices (Amazon Alexa & Google Home), speech recognition is increasingly used to place orders, check bank balance, etc that typically require some form of authentication.

Talk to our Contact Center CX Specialists now

For more than 25 years, Servion has been trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. Servion delivers complete solutions for businesses to innovate in providing digital experiences using the best available technologies while maximizing their existing investments.

Our 1,000 CX professionals apply their passion and deep domain expertise to the entire build-run-optimize solution lifecycle. Servion has helped 600 enterprises across the globe deliver great experiences to their customers, partners, and employees.

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