Custom Container and Supply Storage Policy:With a completed invoice, we will store your products, materials and supplies for up to 1 month at no cost. Inventory that has been here for 1 month or longer will incur a storage fee of $.75 per cubic foot per month beginning on the date inventory is received. This changes to $1.50 per cubic foot beginning at 4 months. A $15 per case fee will apply for any inventory shipped back to you from our warehouse. You are responsible for any shipping costs. If product needs to be repackaged for shipping, labor will be charged at current hourly rates. Inventory left at our location for 9 months will become property of NorthWood Candle, LLC unless other arrangements have been made. Product sent to us without approval or with an unpaid invoice will incur storage charges beginning the day inventory is received. Items sent for testing purposes will be saved for 2 months unless other arrangements have been made.This policy will not apply to contract candle manufacturing customers with a current contract.Amazon Shipping Policy:We can handle everything for you. Shipments sent to Amazon will be charged $5 per case to cover additional costs associated with their packing requirements.Damaged Shipments:If there is damage to your shipment - contact the shipping company right away! Packages must be opened and inspected upon delivery. Do Not Sign Without Noting Damage! You will need to save the original packing material and boxes so a claim can be filed. We will assist with resolving the matter when possible.NorthWood Candle, LLC is not responsible for damage to items during shipping or filing a claim.