Company process

Continuous Innovation

The R&D department is responsible for managing, monitoring, and continuously improving new products
throughout the lifetime of the product. It is also in charge of technical relationships with customers
using project teams and technical support services. The R&D department reports to the General Management.

Product development: with its project team structure, Telma SA develops all new products in compliance with
the strictest Quality standards.
Product and process engineering are performed simultaneously, which allows for fast and efficient new product development.

Testing laboratories: continuous performance of new products must be accompanied by significant improvement of related methods and testing processes. Telma SA continuously adapts its testing processes to client requirements, as well as to standards.

Production System

The Production department is responsible for manufacturing and launching Telma products in
compliance with applicable standards, laws, and commitments toward clients. The Production department
manages all functions necessary for mission fulfilment, such as logistics, maintenance, quality,
methods, and production teams. The Production department reports to the General Management.

Staff Involvement

The Department of Human Resources is central to the company. It reports to the General management.
The Department of Human Resources is responsible for personnel management, payroll, internal communication with
employees, training, career development, relationships with staff representatives, and employee safety.

The operational roles of the Department of Human Resources are as follows:

Guiding Managers in recruiting employees and facilitating their integration into the company.

Being available to employees to help them best manage their career, and achieving balance between company needs and resources using, among other tools, forward planning of employment and skills (GPEC).

Ensuring monitoring and compliance with legal, regulatory and contractual requirements in cooperation
with Management and staff representatives.

Supplier Integration

The Purchasing department is responsible for all purchases made by the company. It reports to the General management.

Telma S.A. purchases from suppliers from France, Europe, and Asia, for a variety
of products and services including copper wire, plastic injection and overmoulding, steel and cast
iron foundry, cutting/stamping, forging, machining, fastening, electronics as well as cutting tools,
transportation and packaging.

Operational roles of the Purchasing department are as follows:

Selecting the best suppliers in the initial stage of the projects;

Fostering productive interaction between all internal actors of the company and suppliers;

Promoting personal contact with suppliers in order to sustain the relationship while minimizing mutual risk;