TripAdvisor Traveler Rating:

5.05Cleanliness

3.05Location

4.05Rooms

5.05Service

5.05SleepQuality

4.05Value

5.05

“Microtel Inn & Suites by Wyndham Keyser - Evaluation”

Jun 08, 2013Fred H, Dublin

Staff great. Booking through external internet media was terrible but not to be reflected on the Keyser staff. External media customer service - terrible They just did not give a damn about my online issue that I experienced on their website and did not attempt to resolve. The Keyser staff did assist in resolving my booking issue. I booked our room directly with them they were great!

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for choosing the Microtel Inn & Suites in Keyser, and rating your stay. We are sorry to hear that you had a bad experience through a third party reservation system, but we are glad that we could help you directly. For future notice, you can receive the same rate if not better by going through the hotel or microtelinn.com when making future reservations. Again, thanks for your comments and we will be sure to share with our team members.
« hide