Key Holder

St. Paul, MN - Part-Time

Description

We’re looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Key Holder, you’ll be a huge part of our success by supporting the store leadership team in providing the best customer experience, ensuring that fellow fans are able to get their hands on the merch they love. You’ll use your fandom knowledge to help train new recruits and ensure their success, while also supporting your Store Manager in daily operations and meeting sales targets.

WHAT YOU'LL DO

Provide an amazing shopping experience that will encourage customers to return. They’ll be impressed by your product knowledge, customer experience skills and use of the Force

Step in and step up when needed. You’ll provide leadership support and help run the store when your Manager gets pulled away

Cover the sales floor zone and ensure that assigned areas are up to visual standards. You’ll also help in the opening and closing of the store

Work the register; you’ll process sales transactions and use your fandom knowledge to drive add on sales. We’ll need you to also be able to close out the register and communicate and shortages or overages to your Store Manager

While we welcome wizards, we don’t like it when spells are stolen. You’ll work with Store Management to ensure there’s no misuse of spells and wizardry around theft.

Support the maintenance of the mother ship; you’ll help keep the stock room organized and the store tidy.

Train and coach new Sales Associates as needed to help them quickly get acclimated to the team

Any other activities as assigned by your Store Leader

WHAT YOU'LL NEED

Previous experience working in a retail environment. If you love music and pop culture, you’re in the right place!

Superpowers in providing customer service and selling

A High School Diploma or GED equivalent

Avenger like collaboration and communication skills, as well as Captain America-like leadership

The usual retail stuff: able to stand and walk around during scheduled hours, reaching for Merch using a ladder, step stool and pole. You’ll also have to be able to move around boxes of awesome merchandise that may weigh up to 50 pounds

Our company participates in E-Verify. E-Verify is a program that electronically confirms a candidate’s eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.

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Check us out

Stores

Since our first store opening in 1989, we've been leading the way in bringing music and pop culture to the masses. We're now at 690 stores and counting across the U.S. and Canada. Working at our stores means you're taking a huge part in delivering the fandom.

All the (not so) small things

Benefits are a big deal, and we've got you covered. Medical, Dental, Vision, Retirement and so much more. Add in employee discounts, PTO, and tuition reimbursement and you're walking away flashing some bling.

Explore the Mothership

Our HQ is based in the City of Industry, CA in a newly designed, converted warehouse space. We have an open, collaborative work environment (no iron gates. Well...maybe :) with some sweet perks: on-site cafe, fitness center, chiropractor, masseuse, physician's office & fitness instructors.

We have superpowers. Being invisible isn't one of them.

Come see what's under our cape - check us out on Glassdoor.

Equal Opportunity Employer

Hot Topic, Inc. is an Equal Opportunity Employer. The company makes employment decisions based on the most qualified candidate regardless of race, color, sex, age, national origin, disability, religion, ancestry, religious creed, mental and physical disability, pregnancy and related medical conditions, genetic information, citizenship status, or any other characteristic protected by State, Federal or local law. Hot Topic, Inc. is committed to a program designed to prevent discrimination or unequal treatment.