Customer Communication

According to a survey done by Traveler’s Insurance, 41% of Americans worry about extreme weather, but don’t have a plan before the storm. It is important to create a specific inclement weather communication plan for when and how you will communicate operating decisions long before the storm hits.

Use this infographic to help choose the best mode of communication – an automated phone call, text, email or social media post – based upon a variety of factors. Sometimes there is only one correct choice, but in many cases you can use multiple methods to most effectively deliver your message.