Can't sign in with password we sent?

1. If you are using a new password we sent you, try typing it instead of copying and pasting it. If you are copying and pasting the password, make sure there are no extra spaces at the beginning or end of the characters.

Forgot your username, or can't access that email address anymore?

Please contact us if you don't remember your username, or no longer have access to that email address. Make sure to include the last 4 numbers of the credit card on the account so we can verify your identity. And, if you've forgotten your username, please include all the possible email addresses you may have used, it can help us find the account.

To change a password you know

1. Sign in to My Account2. Click Edit next to Password3. Enter your current password4. Enter your new password and confirm5. Click Submit