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Westpac Ignite Credit Card – Frequently Asked Questions

Information verified correct on December 9th, 2016

Westpac Ignite no longer offered

The Westpac Ignite Credit Card is no longer available for applications as this credit card is no longer available to new customers. The information provided and cards cannot be applied for, however, the information on this page has been kept for the benefit of existing customers and for those who are interested.

The Westpac Ignite Credit Card is designed to offer Virgin Credit Card customers the same level of service and access without disrupting your credit facilities. You don't need to change your Virgin account over to Westpac to continue enjoying your current credit card.

What Is the Westpac Ignite Credit Card?

The Westpac Ignite Credit Card is the new name for your previous Virgin Money credit card. For the past 5 years, Virgin has been working in conjunction with Westpac Bank to provide customers with the Virgin Credit Card, but this agreement will not be continuing.

For this reason, if you currently hold a Virgin Credit Card, it will have the 'Virgin Money' name removed from the account and the Westpac Ignite name will appear on your statements.

Your credit card will operate the same way as it always was when you first received it as a Virgin Credit Card, but you'll receive a new look card and statement to reflect the removal of the Virgin name.

What Will Change With a Westpac Ignite Credit Card?

Westpac have worked hard to offer existing Virgin credit card holders as little disruption to their normal credit facilities as possible. With this in mind, Westpac will honour the 'no annual fee' policy.

Even though you may receive a new red Westpac Ignite credit card to replace your Virgin credit card, your card number will remain exactly the same. The only thing that will change is the expiry date of your card.

Your pre-existing direct debits and statement cycle dates will also remain exactly the same, as your account hasn't changed. You simply continue to use your card and make your payments the same way you always have.

What Happens to the Rewards Program?

Unfortunately, the old 'Mates Rates' Reward program will be replaced by a new online Instant Offers program that is designed to offer Westpac Ignite Credit Card holders discounted offers for entertainment, concerts, movies, theatre, travel, shopping and lifestyle.

Will You Need to Become a Westpac Customer?

If you're not currently a Westpac customer, but you hold a Virgin Credit Card account, you won't need to become a Westpac customer or register for anything in any way. You will just receive your future credit card statements with the new brand of Westpac Ignite Credit Card on it.

However, if you are already a Westpac customer for other aspects of your banking, then you will be able to log into your existing online banking account and transfer funds between your normal accounts and your new Westpac Ignite credit card.

Related Posts

Westpac has replaced the Virgin credit card with the Ignite MasterCard. This card holds true to the Virgin standard of offering no annual fees and low interest rates. You no longer have to choose between high annual fees and low interest rates because this card offers the best of both worlds.

The Singapore Airlines Westpac Platinum credit card allows you to earn KrisFlyer miles when you make purchases with the card. You can use this credit card on any type of purchase like groceries or fuel.

Westpac has partnered with Singapore Airlines to give their loyal customers more rewards and benefits. It is a dual card account. It means that you get two credit cards –the American Express Platinum and Visa Platinum.

Find out how you can benefit by making a Westpac balance transfer. Gain by shifting debts to an existing Westpac card, or really save by applying for a new Westpac credit card and enjoying one of their introductory balance transfer offers.

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After you have verified and confirmed that there is no balance left on your card, you can call your card issuer’s customer service department to inform them of your decision. There are companies that might agree to cancel your card over the phone by confirming your identity, but some others might require that you send a written request.

You may also like to read our guide on how you can cancel your credit card account here.

I was trying to purchase a media subscription online from The U.S. and the payment wasn’t being authorized because the subscription required a U.S. Zip code which seems incompatible with Westpac payments. Is there any solution that may help?

Can I access my deeming account using my Ignite Credit Card at a ATM. Also can I make shop purchases using my Ignite Credit Card but have the money come out of my deeming account, and if so what buttons should I push? Thank you.

According to Westpac, you can use your Ignite Credit Card to make balance enquiries, get cash advances and access any transaction or savings accounts as long as it is linked on your Ignite credit card. Please note that fees may apply for these transactions.

You may wish to contact directly your service provider to confirm the process of your purchases. They will be more happy to assist you further.

Hi,
We have an Ignite MasterCard. Can you tell me if this is connected to any of the frequent flyer programs on offer?
We are Qantas f/f members + I also have Asia miles. I would like to make the most of my card if is in connection of a program.
Thank you

In case you have forgotten your Ignite Mastercard PIN number, it would be best to contact Westpac directly to obtain a new one. Alternatively, you may also wish to go to any Westpac branch and carry your ATM card and identification cards with you, and request a new PIN.

Please refer to the link and contact details I have forwarded to your email.

If you’d like to report your lost or stolen card online, you’ll need to sign in to Westpac Online Banking, select “Services” from the “Services and preferences menu” and then select “lost or stolen cards” from the “Urgent services option”.

To report it via mobile banking, you’ll need to sign in to Westpac Mobile Banking, go to the menu and select security and then select report lost/stolen card.

Otherwise, you can contact the Cards Customer Service Centre, which is available 24 hours a day, 7 days a week. I’ve emailed you the contact number.

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