The telecommunication industry has witnessed radical changes in the last decade. Both the consumer and enterprise sector have witnessed increase in mobile data consumption as compared to other products and services offered by telecom operators. Many operators are looking forward to diversifying their revenue streams. However, maintaining healthy margins from new services is a challenging task for the traditional telecom operators. OTT players (Over the Top) are also expanding the scope of their offerings, disrupting different industry verticals in the process. In the financial year 2017, proportion equivalent to 20% worth of global operator voice minutes was lost to OTT-based disruptive technologies inclusive of products and services.

In these situation, considering the benefits of enterprise services has become highly important for telecom operators to stay competitive in the global market. Thus companies operating in the global telecom enterprise services market are witnessing a promising surge in demand for effective services from telecom providers and the demand is expected to remain steady as the world sees a massive rise in micro, small and medium enterprises (MSMEs). Presently there are around 120 million formal MSMEs operating across the world, with over 89 million operating in emerging markets such as India, China, and other developing countries of Southeast Asia. Banking, IT & ITes are major sectors adopting telecom enterprise services and mobility solutions to improve the customer experience.

The report estimates that the global telecom enterprise services market will reach a valuation of US$ 237.5 bn by 2025. The study projects that the global telecom enterprise services market will expand at a CAGR of 4.1% from 2017 to 2025.

Traditional telecommunication services such as voice based solutions are expected to remain the leading contributor to the global telecom enterprise services market during the forecast period, while wireless/mobility and data/internet services are expected to outperform the voice solution market in the near future. The segment of wireless/mobility services is anticipated to be the most prominently expanding during the forecast period.

Based on the end user sector, the global telecom enterprise services market is segmented into small and medium enterprise, and large enterprise. While the segment of large enterprises accounts for a lion’s share in the global market, the segment of small and medium enterprise sector is expanding at a promising pace and is expected to outpace the segment of large enterprises in terms of growth pace over the forecast period. Large numbers of startups being set up in the field of IT and ITeS across the world are expected to contribute to the SME segment.

North America to Remain Leading Contributor of Revenue to Global Market

Geographically, North America was the dominant contributor to the global telecom enterprise service market in terms of revenue in 2016. The U.S. remains the leading market in the region due to demand from large enterprises. Also increase in the number of startups and SMEs are driving the North America telecom enterprise services market. North America is home to leading global telecom service players, telecom agents, and master agents who contribute to the global telecom enterprise services market.

On the other hand, the telecom enterprise services market in Asia Pacific is expected to outpace other regional markets in terms of growth pace during the forecast period. Strong GDP, economic growth, and revival of manufacturing and industrial companies are expected to primarily drive the economy of Asian countries. Opportunities from other regions including South America (Brazil, Mexico, and Argentina) and MEA (GCC countries, South Africa and North African Countries) are expected to further drive the growth of the global telecom enterprise services market during the forecast period.

The telecom enterprise services market report provides an analysis of the global telecom enterprise services market for the period 2015 – 2025, wherein 2016 is the base year and 2017 to 2025 is the forecast period. Data for 2015 has been included as historical information. The report covers all the prevalent trends and technologies that are anticipated to play a major role in the growth of the telecom enterprise services market over the forecast period. It also highlights various drivers, restraints, and opportunities expected to influence market growth during the said period.

The study provides a holistic perspective on market growth throughout the above forecast period in terms of revenue estimates (in US$ Bn), across different geographies which include North America, Europe, Asia Pacific (APAC), Middle East & Africa (MEA), and South America. The report provides cross-sectional analysis of the global telecom enterprise services market in terms of market estimates and forecasts for all the segments across different geographic regions. This research report provides in-depth analysis of the global telecom enterprise services market on the basis of solution, revenue stream, and end-user. The report also includes competitive profiling of major players engaged in providing telecom enterprise services. Major business strategies adopted by them, their market positioning, and various recent developments have also been identified in the research report. The report also provides market positioning analysis of major players operating in this market.

Global Telecom Enterprise Services Market: Scope of the Report

This research study on the global telecom enterprise services market provides a detailed analysis of various solution which enable enterprise to avail from respective operators, and thus driving the rising demand for these solution from SMEs and Large enterprise. The report also offers an in-depth analysis of various factors such as market drivers, restraints, and growth opportunities affecting the market dynamics. These factors enable the analysis of various trends that would impact the market during the forecast period from 2017 to 2025. The report includes a comprehensive coverage of the underlying economic and technological factors under key trend analysis influencing the telecom enterprise services market. Furthermore, the report aims to provide strategic insights into the ecosystem of operators and leading agents/master agents in the telecom enterprise services market. The market positioning analysis of key players throws light on the prevalent competition in this market.

Global Telecom Enterprise Services Market: Segmentation

Based on the end user type, the telecom enterprise services market is segmented into small and medium enterprise and large enterprise. Based on factors such as budget, scalability, flexibility, and ease of use, end users tend to select best-fit solutions in order to cater to their requirements and business usage. Telecom enterprise services market revenue is segmented into various revenue streams which include master agent, carriers and others (Value Added Resellers [VARs], Telco agent).

Various factors that affect the growth of the telecom enterprise services market have been identified in this report. The report aims to provide a comprehensive cross-sectional analysis of the telecom enterprise services market across geographies including North America, Europe, Asia Pacific, Middle-East and Africa (MEA), and South America.

Global Telecom Enterprise Services Market: Competitive Dynamics

In addition, the report highlights the competitive landscape of the telecom enterprise services market and identifies various business strategies adopted by the leading players. Under the company profiles section, the report provides an overview of the companies operating in the market, strategies deployed by them to gain competitive advantage, annual revenue generated by them in the past two/three years, and recent developments. The companies profiled in this report include X4 Solutions, Business Communications Management, Inc., WTG Technologies Limited, Telecom Brokerage Inc., Intelisys Communications, Inc., Telecom Brokers, Intracom Telecom SA, Converged Network Services Group, Advoda Communications, Inc. and Telarus Inc. among others.

The global telecom enterprise services market has been segmented as follows:

Telecom Enterprise Services Market, by Solution

Voice

Data/Internet Service

Wireless/Mobility

Managed Service

Cloud Service

Telecom Enterprise Services Market, by End User

Small and Medium Enterprise

Large Enterprise

Telecom Enterprise Services Market, by Revenue Stream

Master Agent

Carriers

Others

Telecom Enterprise Services Market, by Geography

North America

U.S.

Rest of North America

Europe

EU5 (U.K., Italy, Spain, France, and Germany)

CIS

Rest of Europe

Asia Pacific (APAC)

Japan

China

South Asia (India, Pakistan, Bangladesh, & Sri Lanka)

Australasia (Australia, NZ & Guinea)

Rest of APAC

Middle East & Africa (MEA)

GCC Countries

South Africa

Rest of MEA

Latin America

Brazil

Rest of Latin America

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