Resource Analyst (Contact Centre) Based: Gadbrook Park (CW9) £25,000pa Role Overview: Working within a 50 seat multi-channel Customer Service Centre this position will have two main focuses. 1) Firstly analysing data from their customer base to help them achieve the best operational efficiency. 2) Secondly...

On behalf of our client, one of the UK's most innovative IT and service provider working with both the public and private sector, we are looking to recruit an experienced Quality Analyst. You will possess the skills to manage all quality aspects within the Contact Centre and with the assistance of call...

Pertemps client, a well-known Public Sector organisation based in Edinburgh is seeking to recruit a Forecasting and Planning Analyst on a F/T temporary basis. Your new role/Duties: Degree in relevant discipline e.g. IT, Organisational Management or 2 years' experience in a planning analyst role in a comparable...

Are you a SAS (Statistical Analysis System) programmer looking for a dynamic and meaningful position where you really can make a difference? We are offering a superb opportunity for a Performance and Insight Analyst to advance our MI (Management Information) and Analytics agenda across our Smart operations...

Business Advice and Support Manager (BASM) Role:Business Advice and Support Manager Reporting to: Head of Client Services Staff: Six Business Advisors, two Facilitators Location: Optional - Watford, Stevenage with travel between sites and partner organisations Contract: Full-time, Permanent Hours: 35...

As a Project Manager within TUI you will manage IT projects, ensuring successful delivery within agreed time, cost and quality constraints. The IT department consists of various teams which support our operational business units. The sub-divisions which partner and support business leaders with their...

Provide workforce planning and business intelligence to the managers of Contact Centres. The role is aimed at ensuring that benefit from technology is achieved and client contractual obligations are fulfilled. This role is responsible for providing up-to-date, accurate and meaningful analysis of the data...

Pertemps Managed Solutions are currently recruiting on behalf of a Utilities companies based in Swindon who are looking to recruit a Real-Time Analyst The Role: • Responsible for monitoring operational performance, identifying and taking responsibility for any issues to ensure the Customer is at the heart...

Business Advice and Support Manager (BASM) Role:Business Advice and Support Manager Reporting to: Head of Client Services Staff: Six Business Advisors, two Facilitators Location: Optional - Watford, Stevenage with travel between sites and partner organisations Contract: Full-time, Permanent Hours: 35...

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