Due to health reasons, we cannot issue refunds or exchanges for extensions once extensions have been shipped out and retrieved by the customer. We cannot fully determine if hair extensions or any other products sold by us, have been used, worn or touched. These products can cause health problems if we retrieve them from a customer in an unsanitary environment. For those reasons alone we cannot issue refunds or exchanges under ANY circumstances. When ordering hair please keep this in mind.

Treat this hair just as if it was your own hair, very gentle and baby it.
1. Use good quality shampoo and hair conditioner to care the hair. It’s important to keep the hair soft and shiny.
2. 2: Go to professional stylist to style your hair.
3: Olive oil will be a good choice to keep the hair healthy.

Human hair has natural protein. It is easy to tell by burning and smell: human hair will be ash, which will go away after pinching. When burning, the human hair will show white smoke.
While synthetic hair will be a sticky ball after burning and will show black smoke.
Moreover, human hair may have very few gray hairs and split ends. It is normal and not a quality problem.

ll orders are processed and ship during business days ONLY (Mon.-Fri.) Please allow 5-7 business day for an order to ship AFTER processing. Processing can take up to 3-5 days or more. All goods ship via dhl.

**ATTENTION **
When you place an order make sure you provide us with your best Contact Number, this is so we could provide DHL with it, so they can contact about your package.