Consumer complaints and reviews

Consumer Complaint ID: CCN01330155

Name: Archies

Dear Sir/Madam

I have been issued a gift coupon for 1663/- on 02.07.16 on cancellation of one of my order.Now after several trials it's not redeeming. I have already called the Archies call centre 3-4 times..but of no use. Now I want the refund of full amount in the used while making payment..otherwise I will be making a formal complaint in consumer court.

Dear Sir/Madam
I have been issued a gift coupon for 1663/- on 02.07.16 on cancellation of one of my order.Now after several trials it's not redeeming. I have already called the archies call centre 3-4 times..but of no use. Now I want the refund of full amount in the used while making payment..other...Dear Sir/Madam
I have been issued a gift coupon for 1663/- on 02.07.16 on cancellation of one of my order.Now after several trials it's not redeeming. I have already called the archies call centre 3-4 times..but of no use. Now I want the refund of full amount in the used while making payment..otherwise I will be making a formal complaint in consumer court.
thanks a lot
View More

I ordered this Oder on 8 aug till now i didn't get my product i tired to contact on customer care num from there was no response i want to cancel my Oder, cancel my Oder i m not satisfied from archies service.there was expected date 12 aug.as all know festival is near or there is no respond i m depe...I ordered this Oder on 8 aug till now i didn't get my product i tired to contact on customer care num from there was no response i want to cancel my Oder, cancel my Oder i m not satisfied from archies service.there was expected date 12 aug.as all know festival is near or there is no respond i m depend on them.or i think is fake company they r making fool . i want cancel this oderView More

Hi, I had placed an order from Archies website on Mon 24Aug for delivery on Fri 28Aug. It was for the occasion of Raksha Bandhan which was on Sat29Aug. The Rakhi and gift i sent for my brother is still not delievered. I am very upset and extremely disaappointed at this point. Further the helpdesk...Hi,
I had placed an order from Archies website on Mon 24Aug for delivery on Fri 28Aug.
It was for the occasion of Raksha Bandhan which was on Sat29Aug. The Rakhi and gift i sent for my brother is still not delievered. I am very upset and extremely disaappointed at this point. Further the helpdesk numbers mentioned on the website are not reachable.
I expect a full refund for such poor service.
Order number: AL20150824-447762
View More

Hi ,
I have ordered on 8th Aug after 10 days product not delivered.
Worst ever service from Archies please do not order from archies.
Thnx
AtulHi ,
I have ordered on 8th Aug after 10 days product not delivered.
Worst ever service from Archies please do not order from archies.
Thnx
Atul

My valentine gift order didnt reach to the receipient. Address is home address but somehow receipient in delivery shown as bank stamp!
Its been 4 days after initial complaint over email, no response except for ÿour query has been registered.
No one is picking up at helpline numbers.
Order De...My valentine gift order didnt reach to the receipient. Address is home address but somehow receipient in delivery shown as bank stamp!
Its been 4 days after initial complaint over email, no response except for ÿour query has been registered.
No one is picking up at helpline numbers.
Order Details:
Order Number
:
AL20150209-204008
Order Date
:
09/02/2015
View More

I placed an order with order no 'AL20141228-140617' on 28/12/2014 and it was supposed to be delivered on 01/01/2015 but stil (05/01/2015)l it it showing status as " Printed and Ready for Packing" to know about status of my order i called on 31/12/2014 that time the person who picked asked about my m...I placed an order with order no 'AL20141228-140617' on 28/12/2014 and it was supposed to be delivered on 01/01/2015 but stil (05/01/2015)l it it showing status as " Printed and Ready for Packing" to know about status of my order i called on 31/12/2014 that time the person who picked asked about my mob. no. and confirmed me to revert back within 5 min and this thing has happened 5-6 time till today 05/01/2014 but still no exact status about my order. Archies Worst service..kick out your CRM manager. Reshu Kumar Jain +91-8892248439View More

Ola, turning out to be a Fraudulent company. Never put money into Ola Wallet. You never know how it would disappear and unfortunate thing is the customer care reps are very unprofessional. Instead of empathising with you, they speak as if we are at fault and with only their mercy we can get back the money they have wrongfully deducted. We as victimised citizens should request the government and other regulatory bodies to frame strict laws against these wallet providers, else they will take us for a ride. I would suggest all people, never to put money into Ola Wallet or use their service. The company which started with great ethics which is slowly squeezing money from customers through all illegal means.
I had booked Ola Auto ( as no cabs available) for dropping my in laws (elderly couple). The driver was very polite and dropped them at the designated stop. My inlaws were asked to pay Rs.200 in cash and they did so. Unfortunately money was deducted from my account. It could have been that the auto driver missed realizing that amount was deducted from my Ola Money. Not to blame the driver as I have seen atleast 3 Ola drivers not properly educated about the usage of the app. I called the customer care to book a complaint. One Mr.Karthik from customer care, Bangalore took the call. First he said there was no booking for today but when i insisted he again verified. Later he was so rude to me. He was saying as if my in laws made a mistake by paying the driver. How can elderly couple be aware of how Ola works? Then he started blaming me that I haven't told my in laws not to pay. It's long since I had taken Ola Auto. Initially the money was not getting auto deducted for auto rides. Now u guys have changed rules. How should I be aware of it? Do I need to regulaly follow their rule book? Do they think I don't have any other productive work? Finally he was ready to take a complaint but after trying to teach me on professionalism. I asked the call to be forwarded to supervisor. Mr Vishal picked up the call and refunded the amount.
Thankfully i got back my hard earned money. I was promised that a complaint will be raised against the customer care rep. But, till now I am not given the complaint number. I know these guys bury these things under carpet.
Is it not their responsibility to train your drivers and customer care reps? customer care reps are very rude.

I had made a complain against cadboury dairymilk silk plain a long time ago. Since last 2 months. Still no action has been taken against it. Its smelling like oil. The packet is also oily types the inside covering. I made the complaint from my no. 9038345488. I even made a police complain. I guess now I need to take a very serious action regarding cadboury. I stopped buying any of its products. All my family members also stopped it. Now I would ask all my friends and relatives even stop buying cadboury products. Please take a serious action or else I have to take. I m calling each time to the toll free no. And their answer is mam tomorrow you will get the call. But there is no call yet.

Please ignore the previous e-mail and refer to this one. I had traveled in Ola Cab sunday morning around 06:00AM from Kanankunte to BTM Layout. Driver name was yogesh. My Friend by name Harsha booked the cab for me. His Details
Ph no: 8553101353
E-mail ID: dealdinga@gmail.com
Iam 100% sure that driver has taken the mobile. When i left the cab I answered my wife call from cab. Driver has taken it. I would be registering with Police complaint tommorow against Ola and the driver. Ola is not taking any action from their end. I have been regular customer with Ola.
Regards
Suvinder
9845978855
suvi153@gmail.com