We collect a minimum of two (2) weeks rent in advance of the commencement of the lease. A rental bond equivalent to four (4) weeks rent is also collected at this time.

We then lodge the rental bond together with a rental bond lodgement form, as signed by the managing agent and tenant(s), with the Department of Fair Trading for the security of our landlords.

Condition reports

We take the time to complete a detailed condition report and inventory, prior to tenant occupation.

This is an important document as it may be tendered in evidence at the Consumer, Trader and Tenancy Tribunal should disputes arise between the parties in respect of the condition of the premises.

Periodic inspections

We inspect properties every 3 to 6 months, unless otherwise agreed. We provide written inspection reports including photographs to our landlords to ensure they are kept updated on the condition of their investment properties.

Re-letting instructions

We contact our landlords to seek their further re-letting instructions.

Rental payments

We collect rental payments on behalf of landlords, receipt them, and deposit them into our property management trust account.

Rental arrears reports

A rental arrears report is printed on a regular basis as we consider rental arrears to be a very important issue. We adopt a proactive approach to tracking rent owed to our landlords by persistently contacting tenants who are in arrears. Landlords are informed of any necessary issues relating to rental arrears.

Monthly rental statement

At the end of each month we send our landlords a rental statement outlining the income and expenditure for the month, and remit the net rent into our landlords’ nominated bank accounts by way of electronic funds transfer.

Profit and loss statements

At the end of each financial year a profit and loss statement is provided to our landlords free of charge. These statements provide an annual summary of all the income and expenditure relating to the property.

Repairs and maintenance

We arrange quotes and repairs, and pay accounts as per the procedures agreed in the management agency agreement. A nominal amount of $500 maintenance expenditure is allowed however every attempt is made to report repairs and maintenance issues to our landlords prior to giving consent to a tradesperson to carry out work.

We contract trades people who offer excellent workmanship at competitive prices, however where landlords nominate their preferred trades people we will ensure that they are engaged in relation to works carried out on their properties.

Landlord Protection Insurance

Landlord Protection Insurance is strongly recommended.

Council rates, water rates and strata levies

We are able to pay council and water rates and strata levies on behalf of landlords at no extra cost