Conversation Re: We can't get your files - new Teams in Microsoft Teamshttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/767850#M35301
If so, I’d create a ticket with Microsoft!<BR /><BR />AdamMon, 22 Jul 2019 15:14:50 GMTadam deltinger2019-07-22T15:14:50ZWe can't get your files - new Teamshttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/767249#M35268
<P>Created a few teams on Fri 19 July.&nbsp; Initially got the message around "we're setting up your files" as usual which normally takes a few minutes.&nbsp; &nbsp;Nothing changed until today and now getting message saying</P><P><SPAN>"We can't get your files.&nbsp;We're working on getting them back."</SPAN></P><P>&nbsp;</P><P><SPAN>What's going on here?&nbsp; Assume some link to sharepoint/onedrive isn't working but not sure why</SPAN></P><P>&nbsp;</P><P><SPAN>Separate issue that each time you create a Team it also adds it as a workspace in Power BI (even if one already exists).&nbsp; &nbsp;As I now have some teams and workspaces named the same thing could that be causing issues?&nbsp; &nbsp;Our aim is just to use teams as much as possible as a single resource to share conversation and files etc but seems thwarted by every attempt.&nbsp; thanks</SPAN></P>Mon, 22 Jul 2019 10:22:25 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/767249#M35268matthewharrop2019-07-22T10:22:25ZRe: We can't get your files - new Teamshttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/767385#M35274
Can anyone access files?<BR />Tried to remove from team and add back?<BR /><BR />With power BI, every workspace creates a Office 365 group which also team does! Use the workspace created for the team och create a team on that group of your previous workspaceMon, 22 Jul 2019 11:29:06 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/767385#M35274adam deltinger2019-07-22T11:29:06ZRe: We can't get your files - new Teamshttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/767410#M35277
<P><LI-USER uid="72542"></LI-USER>&nbsp;Nobody on the team can see any files - same error around " we can't get your files " per the screenshot attached.</P><P>&nbsp;</P><P>I'm the owner so can't remove myself from the team/channel.&nbsp; &nbsp;&nbsp;</P><P>I'm reluctant to delete the team and try again as will lose any chat.&nbsp; &nbsp; Where does the default 'files' tab point to - is there any way I can create a folder in onedrive/sharepoint that it will then see and start working?</P>Mon, 22 Jul 2019 11:45:10 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/767410#M35277matthewharrop2019-07-22T11:45:10ZRe: We can't get your files - new Teamshttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/767423#M35278
What happens if you click “open in sharepoint”?Mon, 22 Jul 2019 11:54:27 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/767423#M35278adam deltinger2019-07-22T11:54:27ZRe: We can't get your files - new Teamshttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/767432#M35279
<P><LI-USER uid="72542"></LI-USER>&nbsp;click from where?&nbsp; can't see that option in teams (or in power bi workspace)</P><P>&nbsp;</P>Mon, 22 Jul 2019 12:01:01 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/767432#M35279matthewharrop2019-07-22T12:01:01ZRe: We can't get your files - new Teamshttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/767463#M35280
<P><A href="https://techcommunity.microsoft.com/t5/user/viewprofilepage/user-id/72542" target="_blank">@adam deltinger</A><SPAN>&nbsp;</SPAN></P><P>also in sharepoint itself I can't even access that i'm the owner of that I created in Teams, so it's not like i can even view the files within sharepoint. (nobody else can either) - see screenshot</P><P>&nbsp;</P>Mon, 22 Jul 2019 12:19:53 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/767463#M35280matthewharrop2019-07-22T12:19:53ZRe: We can't get your files - new Teamshttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/767464#M35281
Go to files, click the ... up at the channel name!Mon, 22 Jul 2019 12:20:10 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/767464#M35281adam deltinger2019-07-22T12:20:10ZRe: We can't get your files - new Teamshttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/767503#M35282
<P><LI-USER uid="72542"></LI-USER>&nbsp; still not sure? (see attached), sorry!</P><P>thanks for the help</P><P>&nbsp;</P>Mon, 22 Jul 2019 12:28:31 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/767503#M35282matthewharrop2019-07-22T12:28:31ZRe: We can't get your files - new Teamshttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/767737#M35292
Click the same three dots but next to the channel name up in the top middle of the pageMon, 22 Jul 2019 14:30:39 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/767737#M35292adam deltinger2019-07-22T14:30:39ZRe: We can't get your files - new Teamshttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/767739#M35293
<P><LI-USER uid="380014"></LI-USER>&nbsp;At the top of the window next to General. Click on the 3 dots <STRONG>... </STRONG>will give you option to "Open in SharePoint"</P><P>&nbsp;</P>Mon, 22 Jul 2019 14:32:36 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/767739#M35293v8037422019-07-22T14:32:36ZRe: We can't get your files - new Teamshttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/767830#M35299
<P><LI-USER uid="351480"></LI-USER>&nbsp;thanks - but we just get this for all teams created in the last few days</P><P>(see attached)</P><P>&nbsp;</P>Mon, 22 Jul 2019 15:06:37 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/767830#M35299matthewharrop2019-07-22T15:06:37ZRe: We can't get your files - new Teamshttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/767850#M35301
If so, I’d create a ticket with Microsoft!<BR /><BR />AdamMon, 22 Jul 2019 15:14:50 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/767850#M35301adam deltinger2019-07-22T15:14:50ZRe: We can't get your files - new Teamshttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/768719#M35337
Matthew,<BR />Were experiencing the same thing. Please keep us posted. We too created a ticket with MSMon, 22 Jul 2019 23:41:40 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/768719#M35337Oscar Rodriguez2019-07-22T23:41:40ZRe: We can't get your files - new Teamshttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/849849#M38189
are there any updates to this? Could it be a security certificate issue?Wed, 11 Sep 2019 21:54:28 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/849849#M38189rick_c1502019-09-11T21:54:28ZRe: We can't get your files - new Teamshttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/1007360#M40950
<P>We're having the same issue. Are there any updates on this?</P>Thu, 14 Nov 2019 03:25:27 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/1007360#M40950invalidbit2019-11-14T03:25:27ZRe: We can't get your files - new Teamshttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/1152635#M44624
<P><LI-USER uid="271208"></LI-USER>&nbsp;Could you find a solution for this in the meantime?</P>Wed, 05 Feb 2020 14:07:11 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/1152635#M44624gstettler2020-02-05T14:07:11ZRe: We can't get your files - new Teamshttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/1236963#M47724
<P><LI-USER uid="567683"></LI-USER>&nbsp;Could you explain more please? Where should I go to SharePoint site in first?</P>Thu, 19 Mar 2020 03:31:28 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/1236963#M47724CinnamonResidence2020-03-19T03:31:28ZRe: We can't get your files - new Teamshttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/1275785#M51032
<P><LI-USER uid="380014"></LI-USER>&nbsp;I am having what I think is the same issue.&nbsp; Belong to three teams...two I set up and one I was added as a member to.&nbsp; Two of the Teams (one I set up and one I was added to) I can upload files in the Files area.&nbsp; The third Team I get the generic "We can't get your files, We're working on getting them back".&nbsp; I was able to go to the SharePoint site and upload a file to this third team there, but doesn't show up in the Teams software.</P>Thu, 02 Apr 2020 15:54:43 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/1275785#M51032Sherersc2020-04-02T15:54:43ZRe: We can't get your files - new Teamshttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/1296617#M52421
<P><LI-USER uid="606558"></LI-USER>&nbsp;Did you get this sorted out, I am having the same issues.</P>Thu, 09 Apr 2020 19:28:48 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/1296617#M52421RichEells2020-04-09T19:28:48ZRe: We can't get your files - new Teamshttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/1307819#M53035
<P><LI-USER uid="616314"></LI-USER>&nbsp;- Hi All, I am currently automating Groups/Teams creation from LogicApps via JSON HTTP calls to Graph API so I hit this thread as I experienced the same info message about the Files tab when navigating Teams (web). I hit this thread to see what I could find only to navigate a few minutes later and while the load time was slow, each Team eventually displayed the default Files/SP Library view.</P><P>For me, it affected every team even Teams created months ago. I wonder if the connection to SPO libraries is one of the last to load/connect when rendering the Team in the browser (and maybe the app - this may well be cached from previous sessions - guestimating so not sure).<BR /><BR />For me, it works but there is a delay in the Teams web experience anyway. Hope my exp helps. Maybe try to refresh the app or Ctrl+F5 in the browser?</P><P>&nbsp;</P>Wed, 15 Apr 2020 01:26:13 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/1307819#M53035Greg Larkins2020-04-15T01:26:13ZRe: We can't get your files - new Teamshttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/1310270#M53223
<P><LI-USER uid="586392"></LI-USER>&nbsp;you should be able to get to the SharePoint side from the following URL:&nbsp;<A href="https://techcommunity.microsoft.com/" target="_blank">https://&lt;tenantname&gt;.sharepoint.com/sites/&lt;TeamsSiteName&gt;</A>&nbsp;or at least I am guessing that is the same format for everyone as we only have a single tenant. Also, you can go to the Office portal and go to SharePoint and search for your Teams site by name.&nbsp;</P>Wed, 15 Apr 2020 17:36:30 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/we-can-t-get-your-files-new-teams/m-p/1310270#M53223TonyBryant2020-04-15T17:36:30Z