COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550.

THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV.

About Costa Mesa, CA

Alterra has always had one goal: “Build Wealth Through Homeownership”. We understand that as more families prepare to take that next step to financial stability we need to be ready to meet that demand with sophisticated tools, better processes, and innovative products. Although the process is complex and the variables are many, we always stay on track by focusing on a few simple objectives.
OBJECTIVES:
Provide a great experience for our clients through attentive, detailed, and efficient work. Every client is different and there are a myriad of products out there, this is why we ensure we have seasoned loan officers guiding the borrower every step of the way.
Ensure our loan officers have all the best resources and tools for optimal efficiency. This goes back to our mantra, “Find a better way”.
Refine our process by constantly seeking better solutions. This mindset helps us get better every day.
Continue to grow so that we can reach more people in more communities across this nation and continue to Build Wealth Through Homeownership.
Ensure that all of our staff have the opportunity to grow professionally and reach their own version of financial success. “Building wealth through homeownership” does not just apply to the clients we serve, it also applies to our staff. We do this by providing competitive pay and benefits along with programs to help them achieve their own dreams of homeownership.