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Customer Service Questions: customerservice@academictherapy.com

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Domestic Ordering and Payment

Q: How can I place an order?A: You may order by phone, website, or mail using a credit card (Visa, MasterCard, Discover, or American Express). Individuals ordering by mail must include payment (credit card number, expiration date and cardholder name; check or money order).

All orders are subject to a 10% shipping & handling charge and include ground shipping. Shipping and handling charges are waived on all prepaid orders over $250.00.

California residents, please add the appropriate sales tax.

Purchase Order Sales

Q: Can I submit a purchase order?
A: Yes. Submit your purchase order by mail or fax (888) 287-9975 -- but do not do both, your order may be duplicated.

Institutions that do not have purchase order forms must use professional letterhead stating, “This constitutes an official purchase order form,” and have it signed by an administrative official.

Purchase orders from the website: Add items to shopping cart, go to checkout, and print the list. Submit the printed list along with your order on official purchase order form or professional letterhead signed by an administrative official.

All purchase order sales are subject to a 10% shipping & handling charge. Alaska and Hawaii, add 15%.

Q: Do you charge sales tax and handling fees?
A: Yes. California customers allow sales tax. No sales tax if you are outside the state of California.

• Ground shipping and handling is included on all orders over $250. Allow 2-10 days for delivery. • A 10%Shipping & handling charge is applied on prepaid orders less than $250.00
• A 10%Shipping & handling charge is applied on billed purchase order sales regardless of amount.
• Alaska and Hawaii customers, add 15%.

Q: Is expedited delivery available?
A: Yes. An additional fee will be charged on all special shipping requests. Shipping options include: overnight, 2nd day, 3rd day, and expedited ground delivery. Prices vary depending on your location and weight of package, so call us for an estimate. If you are ordering online, please use the “Order Notes” box to request a faster delivery, and we will charge your credit card for shipping. Expedited delivery services do not deliver to a PO Box. Please be sure to include your street address when requesting a expedited delivery.

Q: When will my order be shipped?
A: Orders ship within the week they are received.

Written Quotes

Q: How can I get a written quote?
A: Please submit your request for a written quote via fax: (888) 287-9975 or email PO@academictherapy.comList the publication name, order number and quantity, along with your billing and shipping addresses, contact name, phone number and email address.

• Be sure to add 10% shipping & handling to all billed orders using a purchase order.
• Prepaid orders over $250 the shipping and handling fee will be waived.
• Prepaid orders under $250 will be shipped via ground delivery and
subject to a 10% shipping and handling fee.
• Please call us for expedited shipping fees.

Purchasing Assessments

Q: Can anyone purchase assessment materials?
A: Assessment sales are restricted to qualified professionals. Orders for assessments must be placed on official institutional purchase order forms or professional letterhead.

We adhere to the principles presented in the Standards for Educational and Psychological Testing published by the AERA, APA, and NCME. Assessments in our catalog are for use by those who have or are under the supervision of an individual who has a minimum of a bachelor's degree in psychology, education, or a closely related field.

Qualification Level A: No special qualifications required. These materials are usually informal, such as observational checklists.

Qualification Level B: At least a master's degree required, with state licensure OR certification from a professional organization (ASHA, AOTA, APA, AERA, ACA, AMA, NASP, NAN, INS) that requires formal training and experience in ethics, psychometrics, statistics, and test scoring and interpretation. Tests of perceptual, academic, and functional processes used in schools, clinics, and rehabilitation settings are of this level.

Qualification Level C: Restricted to persons with Level B qualifications and/or a doctoral degree in psychology, education, or a closely related field, with formal training and experience in ethics, psychometrics, statistics, and test scoring and interpretation. These tests are usually considered sensitive and assess intellectual and/or personality characteristics for clinical diagnostic purposes.

Q: Can I get a research or educational discount for assessment material?
A: Yes, we offer a complimentary research and educational discount to qualifying non-profit organizations and educational institutions. Discount information

To view a list of assessments published by Academic Therapy Publications,
click ATP Assessments.

For help with an ebook or app you purchased from us...

Please email us at ebooks@academictherapy.com with your inquiry. Tell us what problem you are having and include information about the type of device you have, operating system version, etc.

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Please email us at ebooks@academictherapy.com with your feedback and suggestions. Please include information about the type of device you have, operating system, etc.

International Sales and Payment

Q: Do you accept orders from outside the U.S.?
Customers outside the United States are encouraged to first contact one of our international distributors. If a distributor is not available in your area, you may place an order directly with Academic Therapy. Additional shipping and handling charges may apply however. The order must be placed on a credit card tied to an account drawn on a U.S. bank. Add either 30% of the total, or $20.00 (whichever is greater) to cover additional shipping costs. A 10% shipping and handling fee applies to all orders under $250.00. We ship internationally via Air Mail Insured.

Returns Policy:

Q: What is your returns policy?
A: You may return an item within 30 days of purchase, as long as the item is in saleable condition. Please call (800) 422-7249 for instructions.

Desk Copies

Q: Are desk copies available?
A: Desk copies of Teaching Reading Sourcebook and Assessing Reading Multiple Measures are available for college instructors who plan to adopt one of these titles for course instruction. Desk copies are invoiced after shipping and will be credited in full upon course adoption and receipt of college bookstore order. If course is not adopted within 60 days, you may return the book or pay the invoice in full. Only one complimentary exam copy will be available per course, and subsequent bookstore order.

Permissions

Q: Could I get permission to reprint, adapt, or translate ATP material?
A: You may call 800 422-7249 during office hours or fax your permission request to
888- 287-9975, or email permissions@academictherapy.com. Please allow time for our permissions staff to review and respond to
your request.

COPYRIGHT: Photocopying or modifying any Academic Therapy Publications or High Noon Books materials is strictly prohibited. Reproduction of material without written permission violates international copyright laws.