Customer Service Representative (Call Center)

About the Company:Since 1998, Netbilling has provided processing services to thousands of internet merchants and companies of all sizes.

We handle everything from customer billing inquires, order verification, and answering service.

Our call center is fully staffed 24 hours a day, 7 days a week, 365 days a year.All of our representatives are trained to handle each account as if it were their own business, making the appropriate choices when handling all customers and staying within the policy guidelines the merchant has outlined.

Ideal applicant would:- Respond to incoming customer calls and emails- Use good communication, phone and interpersonal skills- Troubleshoot/resolve customer problems- Think analytically while problem solving- Effectively manage time and stress pressures- Actively listen and respond to customers issues and concerns- Work in a cohesive team environment- Multi-task and take on special projects from time to time- Work with a professional demeanor- Have at least a high school diploma or equivalent- Be proficient in relevant computer applications- Knowledge of customer service principles and practices- Some experience in a call center or customer service environment- Identify and escalate priority issues- Sales/Retention experience a +- Must have reliable transportation- Be available Monday thru Sunday 1:30PM-10PM.- Must be available on Weekends