Survey – Care & Support customers are big supporters!

Published: 15 Sep 2017

PFA Research Ltd. carried out a survey for us

Earlier this year, PFA Research asked our care & support customers 5 questions about the support we provide. In total, 221 customers returned completed surveys.

The questions we asked

Are you happy with the support service you get from Ability?

89% (203) said Yes

Some customers said they wish their carers didn’t keep changing.

Does Ability help you feel safe?

86% (195) said Yes

Do Ability staff treat you with respect?

92% (205) said Yes

Does Ability support you to be more independent?

85% (189) said Yes

Would you recommend Ability to otherpeople who need support?

92% (205) said Yes

David Fox, Head of Care and Support said:

“This is a very encouraging and positive set of results for Ability Care and Support. It was great to receive such positive feedback and some of the less positive feedback gives us a clear idea of how we can improve the services we provide”