Value For Money

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Had this boiler installed on a brand new system approx 2 years ago, It has now failed and the main heat exchanger is the culprit.
Spoke to technical help who advised it must be due to a running the boiler dry which I can 100% guarantee has never happened.
the part is £300 + VAT and then requires fitting which in total is more than the boiler cost in the 1st place, so it's now necessary to fit a new boiler!
As people say fit a cheap boiler and take your chances, I wish I'd fitted something…
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bought from b and q,went ok till 3 weeks after warranty ran out then broke down oweing to a 10 pence o ring leaking which blew a part,phoned helpline cost me 20 quid all together then paid 260 by card over phone. took less than half hour to fix with no gar. it wont go wrong again.either dont buy or get extended warranty. disappointed…
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Bought brand new from B&Q
Perfect for 18 months
Now out of warranty and diverter valve leaked Replacement parts £20 on internet OK
20 months old switched off no lcd probable pcb replacement
Not Impressed DO NOT BUY
HEAP OF MISERY
…
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This boiler is good i dont know why they get so much bad press. Also they were very fair with me, i paid a £260 fee for them to come out and check my boiler, and gave me a refund of £117 because there was nothing wrong with it, and they only charged the call out fee of £87. They are very fair and i have no complaints…
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As A Gas safe engineer, I was called to one of these heaps of rubbish this morning needless to say the previous tenant had taken the manual so had to rely on the help line, it cost me nearly £20,00 to talk to these guys due to the fact that they as heatline engineers had to resort to the manual, you could hear the pages russeling, and still didnt get the right info, all I wanted was a comfirmation of my diagnoses as the PCBs for this rubbsh is over £200 quid.
NEVER, NEVER put one of these…
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Where to start?
Wrong template included with Monza 24. Showed separate hanger when my model has fixed strips down sides. Also showed the pipes entering at vertical when all on my model entered at right angles. In the end had to measure the flue, work out where the fixings should go and then build the pipes to the boiler - not something recommended on an open building site!
Got the unit installed only to find that the gas system leaked so badly that the rooms had to be evacuated. Not…
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I'm a gas safe engineer. Heatline are notorious for being cheap to buy and expensive to buy parts for. When you ring up technical help for advice, it's an 0906 number - 60p a minute from landline, considerably more from a mobile. My mobile provider won't actually let me ring 0906 numbers. I tried 4 times to get through but because of the terms of the premium numbers, it'll cut you off rather than let you queue. Theirs is the only technical help service that I know of that charges a premium rate…
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Guest's Response to Benbob1's Review

Written on: 28/05/2011

i also repair boilers for a living and these boilers are so bad we no longer repair these keep well away you will get better value heating wise if you just burned a pile on money
than buy one of them try phoning there back up service for a repair before you buy if that does not put you of i dont know what will

The heatline boiler are best avoided. I specialise in boiler repairs, and like to believe I am good enough to be able to give 100% "find the fault or you don't pay" guarantee.

Out of the countless makes and models in the U.K. ( around 2000! ) there are only 3 brands that I do not want to get involved with.
Heatline is one of them. Not only are they not exactly the best boiler on the market, the spare parts are absurdly expensive compared to the price of the boiler…
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Guest's Response to Benbob1's Review

Written on: 23/04/2012

i am greatfull for this as i got a heatline 24 condencing it is usless i wast more water and gas waiting for hot water even to wash mu hands usless cheaper and quicker to boil water thanks a lot for yhis

My plumber has just come to fit my Vizo 24 combi boiler and the Isolation valves are missing from the box, B & Q where I bought it from said go back to Heatline and Heatling said take it up with B & Q mmm so up to yet I can't comment on how the boiler works but do know that Heatline in Belper Derbyshire are not helpfull. After reading the feedback on here about the workin problems of the boiler i might pack the boiler up in it's box and take it back. Will not use Heatline again and where ever…
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Load of rubbish, anyone can install 100 or 500 of these but you walk away getting paid, coustomer is ended up wit a piece of metal on the wall. I would as a gas safe engineer be totally embarased to admitting to have fitted hundreds of heatline boilers. obviously desperate to undercut the rest of us by fitting nearly the most cheapest boiler on the market. I even spoke to manufactures and they told me u get what you pay for!!!! Please note i have looked and repaired 100's of boilers and these…
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24Hour's Response to jamieb1's Review

Written on: 08/02/2011

I found this review very helpful because it just confirms everything I've heard about Heatline, I have already bought my Vizo 24 boiler and it's up on the wall so a bit late to take back, but I think it would be worth taking out a British Gas service plan for when it breaks down. thanks

As a Gas Safe engineer i have installed approx 100 of these boilers. They are very reliable, exellent value and easy to operate. The poor ratings are due to being installed badly on a dirty system.Cheap boilers are often installed on the cheap. Installed correctly they are as good as the next. We also install Worcester, Baxi, Ferroli and many other makes and every now and again regardless of make, a fault will occur within the first few months or sometimes straight from the box. The heatline…
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Absolute rubbish. Nothing but trouble. Avoid these boilers like the plague. Timer didn't work. Diverter valve replaced a few months ago and gone again. No hot water again. Nothing but trouble. Minus stars deserved. Daylight robbery. What more can I say…
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Heatline boilers are as cheap as chips, when installed properly to the manufactures standards you can have years wth no problems, people who have problems need to look at the entire instalation befor condemming the product, most of the instalations I go out to are problems with either dirty systems, inserficient gas supply or condesation problems all faults of the instalation, unfortunatly most of the companys that buy and fit them are not intereted in doing the propper job just get n and get…
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Guest's Response to Coldwater's Review

Written on: 05/12/2011

same problem - this boiler has caused me nothing but problems and Heatline fail to acknowledge problems. Every part of boiler has been replaced. Currently not had any heating or hot water for 10 days - waiting on another 2 parts to be installed. Boiler now outside warranty period.

i have 2 of these boilers bought at £400 each from a online dealer three years ago i have only had 1 thermostat go on me which was well out of warrenty so i cannot coment on sevice&support they are fantastic boilers in busy family homes for a fraction of the price of other so called reliable boilers i would recommend these boilers to my old mum and sleep happy in the winter knowing that she would have hot water and heating with no problems…
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