Return policy

If you are not 100% satisfied with your purchase, you can return your order for an exchange or refund of your original payment method.

If your order arrives and it is not right, we'll fix it, NO NONSENSE, we promise (please analyze the table below).

1. Identify the "Return Reason":

Return Reason

Request Type Available

Description

Validity Duration

(Returns are valid untile creation date + X days)

Max Days for Request

(Number of day a customer can request a return from order date)

Wrong Purchase (You purchased a wrong product)

Exchange

Refund

45

60

Wrong Product (You received a wrong product)

Exchange

Refund

45

60

Order was Cancelled (≥ 24 hours before the shipment confirmation email)

Refund

45

60

Product is Defective (Product must be new and unused)

Exchange

Refund

Repair

45

60

Product Arrived Damaged

Exchange

Refund

Keep all original shipping containers and take pictures if possible. We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!

45

60

Warranty Repair Service (≤ 24 Months)

Repair

While Burn Out Italy will assist international customers with warranty claims, items may need to be shipped to Italy for inspection or repair. Warranty processing may take 4-8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.Contact us first, to request this specific return case (we will open this request for you).