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About Cisco PBX

Cisco IP phone and telephony solutions support advanced, reliable VoIP phone and video phone communication with endpoints at any location. Cisco (NASDAQ: CSCO) enables people to make powerful connections–whether... Read more

About Microsoft Office 365

Work anywhere, anytime, on any device. Office 365 is a suite of solutions designed to supercharge team productivity. It’s a secure and modern way to stay on the same page with teams, both in-office and remote.
data... Read more

About Tenfold

Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Microsoft Office 365,
allowing them to work together, and streamline the customer experience. Read more

100% Data Capture

Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Microsoft Office 365

360-Degree View

Tenfold provides immediate transparency across all departments, specific to the current
customerstate

Ease of Implementation

There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Microsoft Office 365integration

Adherence

With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements

Capture 100% of your
customer interactions

80% of customer engagement data is
missing

Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.

Native integration with all communication
platforms

Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
fees.

Microsoft Office 365 Compatibility

Request a Demo Put customer information into action on the phone, every time, in real-time. Request a Demo

Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist

About Cisco PBX

Having pioneered the commercialization of Local Area Network (LAN) technology, Leonard Bosack and his then-wife Sandy Lerner started Cisco Systems Inc. in 1984. The two Stanford University computer scientists named their company after the city of San Francisco. Headquartered in San Jose, California, the global tech conglomerate is in the thick of technological innovation in Silicon Valley. The company started off on the wrong foot, with allegations that it had violated Stanford’s copyright to the popular “blue box” router to build its own router. However, it is now recognized as the largest network technology company in the world. Cisco’s stock is part of several global indices including the Dow Jones Industrial Average, S&P 500 Index, the Russell 1000 Index, NASDAQ 100 Index.

Over the years, Cisco has acquired several companies to expand its hold over the networking technology market. Some of its most notable acquisitions include OpenDNS, WhipTail, and Sourcefire for which Cisco shelled out $2.7 billion. This year, the company bought AppDynamics in a $3.7 billion deal.

Cisco’s collaboration solutions include IP phones and desktop endpoints. Its series of IP phones provide superior quality voice and video calling that works with various Cisco dialer apps, and the IP8800 series comes with Cisco Spark Phone OS which is configured for both cloud and on-premises environment and can also be easily connected to a desktop. Cisco integration options are also widely used in different industries–integrating the phone system with business management and customer management software. The Cisco Telepresence series is optimized for teleconferencing needs. The Cisco Spark Board enables presenters to save content automatically; its continuous workflow allows team members to resume discussions after a break.

Cisco Unified Communications Manager is compatible with all devices, various integrations including Cisco dialer providers, and its Express variant is a feature-rich call processing solution for medium-sized businesses. Cisco Unified Communications Manager runs on Cisco Integrated Services Routers. Cisco business edition 7000 is customized for the needs of large companies while Cisco Business Edition 6000 is an affordable solution for small and medium businesses. Cisco’s Spark Hybrid Services is meant for companies that want to enhance mobility without completely migrating to the cloud. Cisco integrations are also available to maximize the benefits of using the cloud-based PBX.

To expand its functionality, Cisco works with different applications and plug-ins. As CiscoPBX is used mostly in volume-dialing situations, a Cisco CTI that integrates the phone system with CRMs is also widely utilized. Cisco CTI solutions unlock the full potential of cloud computing as it pertains to sales, support, and marketing uses.

Cisco has won several global awards for its products and services. At the Network Middle East Innovation Awards, 2015 Cisco was recognized as the Unified Communications Vendor of the Year. Cisco is ranked No. 7 in Multinational Workplaces Category in the Latin American region by the Great Place to Work Institute. In 2015, Cisco’s products won Best of Interop Awards in three categories in addition to the two Global Excellence Awards conferred on Cisco by Info Securities Product Guide.

About Microsoft Office 365

Microsoft Office 365 CRM is a brand new app, currently being rolled out to Business Premium subscribers at no additional charge. Generally available in early 2017, Microsoft is currently working on full mobile access to the new platform. Already the company has released an app for iOS that includes note taking, mobile scanning for business cards, and meeting information.

Even though this app is new, it is connected with Microsoft Office, and its email client, Outlook. Like other CRM programs, it automates and organizes customer and sales data to streamline marketing and increase revenues. This is a welcome new tool for businesses, and in a format that most are already familiar with, having used the other components of Office. In fact, it is accessed through the “Customer Manager” tab in the Outlook toolbar so that team members can effortlessly add contacts, documents, tasks, events, and conversations to the CRM.

Apart from storing information, the platform also allows users to set up reminders to respond to customer interactions and link tasks with a particular company, contact, or project. Deals can be organized in several different ways, and sharing customer information with a team is made easier with the “Focused List” that hones details for particular emphasis.

Information is automatically gathered from email, the Outlook Calendar, and call logs, and helps with tracking commitments and opportunities by offering up timely details and reminders, and it helps prioritize time with the focused lists that keep everyone aware of the most pressing projects, deals, and customers.

Microsoft already has a full-blown enterprise system in Microsoft Dynamics 365, but it’s geared more toward large businesses, and Office 365 aims to be a lighter and more user-friendly app that small to midsized businesses can use to conduct lead acquisition and tracking, as well as customer outreach without the need to do a lot of duplicative data entry. It is easy to get started using it and companies can move up to Dynamics for deep dive information and customer insights when their business scales to a size where those are needed.

CRM platforms are getting smarter. By automating workflows and using machine learning, organizing and searching for customer data is easier for everyone to use. Advances in machine learning, in addition to business intelligence (BI), will continue to be a focus of this CRM platform and others that need data automation but don’t have an entire sales force to manage customer relationships. No doubt this will grow as businesses look for more efficient and smarter ways to engage their leads, manage communications, and convert them into customers.

COST: Free for users with Office 365 Enterprise or Business Premium plan.