Oak Ridge Nissan - Review from Memphis, Tennessee

I, Ron Pratt worked with the above customer while trying to come to an agreement on a vehicle.I tried several nice says to tell him that because of his credit he could not purchase the vehicle he wanted due to a low becon score.

I'm sorry he feels poorly about us at Oak Ridge Nissan. I can only do and we can only do what a customers credit will allow us to do. As for going to Toyota or Honda I assure you they will not be able to finance the type of money this customer was demanding.

My voice was never above normal level and I was the third salesman who attempted to help this customer.

Sincerely,

Ron Pratt

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Uh... I'm confused as well. First I thought it was the customer but now I don't know. I understand how it feels to get a *** customer but this isn't professional conduct here. If you are doing all that you can do then you can simply direct the customer to another car dealer if you feel that they can be helped. Even if you can't, you don't do this. If that is the customer, I find it weird how you would have a picture of the customer unless you know this guy and was the one taking that picture in what is clearly in a house. Not a car dealership. If somebody that I don't know had a picture of me I might find it a little disturbing.

This is a poor place to hash out differences. If you are the consumer, that's one thing but if you are the business it doesn't look good. And putting a picture of yourself being gentle with a child doesn't make you look honorable - it makes you look desperate. Handle things professionally and discreetly and you can hold your head up.

This is me... You can call me if you like at 865-804-5880 anytime.Ron Pratt

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Anonymousto AnonymousNov 15, 2015#1064065

Ron... you just did more damage to your Nissan dealership than any car dealer terrorist. Settle with the customer and move on. Personally, I don't like the brand, but if I wanted to buy a Nissan, I would not buy it from your dealership. Go to business school, learn negotiation and good business practice. You might find something interesting. Klaus Maartens, Salt Lake City, UT