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Mohit GoelPrincipal Consultant, MokSa Technologies

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Mohit has close to 14 years of bpo experience. He is part of Business Analytics and implementation team to bridge gaps between customer requirements and product that will suite best customer requirements.

The intelligent Workload Distribution (iWD) solution creates an enterprise-wide task list that is centrally managed and prioritized. It allows work to be presented to the right resource, at the right time, and at the right location. It captures non-real-time work (tasks) from multiple source systems, uses business rules to prioritize or reprioritize the tasks, and then distributes the tasks to the most suitable resource.

Key Takeaways

Introduction to Genesys iWD

How to effectively use IWD

Business Cases where iWD used effectively.

Who Should AttendBusiness Users , Back Office Managers, Genesys Consultants