At Exstock, security is one of our prime concerns. We take the security of your information very seriously. There are ways you could help to enhance the security of your information. This section recommends some of the security measures in accessing and working with Exstock.com (“our site”), Exstock’s mobile applications (“our App”).

Your Exstock account information is protected by a Password. It is crucial that you protect against unauthorised access to your account and information by choosing your password carefully, and keeping your password secure. Develop a good habit of signing out after using our services.

To protect your password, it is recommended that you change it periodically. Choose a strong password and avoid passwords that are easy to guess. Exstock requires you to enter password with at least 8, and up to 24 characters. At least one numeric and one alphabet characters shall be used. No space is allowed. Password shall not start with symbol.

Exstock follows generally accepted industry standards to protect the information furnished to us, both during transmission and upon receiving it at Exstock. Regretfully (and realistically), no method of transmission and electronic storage is 100% secured. Hence, while we strive to protect and enhance the security of your information, we could not guarantee that it is 100% secured.

If you received notification e-mail pertaining to an order you did not place from Exstock, please send the e-mail as an attachment to contact@exstock.com. For reporting a suspicious URL, please put it in the body of the e-mail and send it to contact@exstock.com.

Clues of suspicious e-mails or webpages from Exstock.com:

An order confirmation or an attachment to an order confirmation for an item you did not purchase

Action: Go to ‘My Orders’ and check if there is an order that matches details in the e-mail. If it does not match, the message is not from Exstock

Links to websites that look like Exstock.com, but are not

Attachments or prompts to install software on your computer

Forged e-mail addresses to make it look like the e-mail is coming from Exstock.com

Note: If the “from” line of the e-mail contains an Internet Service Provider (ISP) other than @exstock.com, it is a fraudulent e-mail.