Astro customer service hotline sucks!!!

I was trying to call Astro’s customer service hotline tonite and let me tell you, it really sucks. First of all, you have to try to call many times before you finally get through. After that, you press and tekan the usual button for Engrish or Bahasa and then you tekan again for the selection either to go into more tekan mode or talk to the operator straight away. I chose the latter option. And after that, you just wait and wait and wait and wait and wait. Ptui! WTF, you say at Astro, you try your best to serve the customers but how come it’s so hard to call into your hotline and then after that have to wait very long to talk to the operator? I waited very long and in the end i hang up because i couldn’t wait any longer. I guess it’s because of the monopoly and i hope some pay-TV provider will come in and kick Astro’s ass…