Warranty & Return

VVME Online chooses its products based on the excellent designs and proven hardware reliability.

We check all the orders during the packing stage to make sure that the right accessories are included in each package and that the adapters and other standards are in compliance with your country.

We have a QA team testing everyday your products to make sure they are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.

If any component fails within the warranty period, we will be able to replace the defective component(s) immediately.

Usually, all our products are covered by a ONE YEAR WARRANTY, for return, repair and replacement.
In essence this means that faulty products can be returned to VVME Online. We will take care of the reparations or replacement(s) and ship the product(s) back to you.

Payment must be finalized within 10 days since the order is placed. Orders that are still unpaid after 10 days will be canceled.
We reserve the right to cancel any transaction.

All presumed defective or wrong items must obtain a Return Merchandise Authorization Number before returning. We refuse packages without a RMA number. Buyer is responsible for the shipping cost and any other charges by the courier company when items are returned. And we cover the cost for sending replacement back.

Resend - If the package gets lost or damaged at the arrival, we will ship another one immediately.

Return and full refund - Products with quality problems, if notified in 10 days (from the date products were received), can be returned and refunded. Customer will need to send their products back to us. When we receive the products, we will give our customer a full refund.

Replacement - Products with quality problems, if notified within 30 days (from the date products were received) can be returned and replaced. Customer will need to send their products back to us. When we receive their products, we will replace it with new ones and ship them back. We will do the necessary paying the shipping fee for the replaced products.

Repair - Products with quality problems, if notified within 1 year (from the date products were received) can be returned and repaired. Customer will need to send their products back to us. When we receive the products, we will replace it with new ones and ship them back. We will do the necessary paying the shipping fee for the replaced products.