Consumer feedback about Cedar Park Regional Medical Center

I took my daughter to the emergency room at Cedar Park Regional Medical Center on June 26, 2018. She had her fingers stuck in the treadmill and a lot of skin was off. After only seeing a nurse practitioner I was sent home with a follow up with my pediatrician. No adequate treatment was done for my daughter. She was just given a bandage. After few days, I took her to the pediatrician who sent me directly to the children's hospital for surgery. After waiting for a few hours I was sent home without seeing a doctor at the second emergency room also. We were only able to see a plastic surgeon in August and she went to sugery for her fingers in October. Her two fingers are still not straighten up because nothing was done at both emergency room. In the mean time, I received 4 bills from both hospital plus 2 bills from my pediatrician that I have to pay out of pocket. I filed a complain with both hospital and they find no wrongdoing from their side.

Worse experience ever I had with any clinic. Supporting office staff behavior resembles one of underdeveloped countries, I witnessed during my visits there. I don’t recommend this clinic absolutely to anyone. Particularly the orthopedics Dept. Patient has no meaning to this organization. Only the money for charging a service is what matters to them. I asked for care for my knee from an accident from work. They refused to take me bcs there was no workers comp paperwork. They don’t fine a damn about you nor are even hesitant to show it. I offered to pay my own visit and was told it was fraud, imagine that. This attitude comes from the top and the customer service have a ruthless, predatory attitude. Particularly, the front manager called Celeste Adams. I will complain about her straight to the top. A character like this should be barred from working for any company , much less for a hospital dealing with sick people. I will recommend to have her fired because of her incompetence. Do not go this hospital. If there is some kind of a problem, they will dump you regardless your condition as long as they have their “paperwork “ in order. Unfortunately the review does not allow 0 stars so had to key 1 star, which is frankly is too much.

Had a big scare today, had to take my dad to the ER after finding out his blood pressure was over 200/100, heart rate was pushing over 100. The entire staff at Cedar Park Regional was absolutely on the ball and took very good care of him. Thank you for everything.

Had an overnight stay here following a minor surgery, it was a wonderful stay (well as good as it can be in ICU but nevertheless) nursing staff was wonderful, food service was great for my husband and discharge was a breeze.

The ER was fantastic to me as well for a complication, they contacted my surgeon and didn't skip a beat. This hospital was not the nearest but it is where my surgeon works out of so I went there. I would recommend to anyone nearby!

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