Date and Time

Location

Description

El Capitan 101 OS X Support Essentials 10.11 is a three-day course that gives you a tour of OS X El Capitan and covers the best ways to support OS X El Capitan users.

The course includes lectures and hands-on exercises that provide real-world experience.

Who should attend

• Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in education or business organizations

• Technical coordinators, teachers, or power users who manage computer networks or computer labs that run OS X

What you’ll learn

• The OS X El Capitan troubleshooting process• How to use OS X El Capitan tools and resources to troubleshoot OS X El Capitan• OS X El Capitan features and functionality, including how to find more information about OS X El Capitan• How to prepare for Apple Certified Support Professional (ACSP) 10.11 certification