Installation

11/21/2017

You looked under your Autodesk account and your not seeing where you can download the newest updated version of ReCap and want to know where you can download it. You can download the newest version or any previous releases of ReCap using the link below.

11/15/2017

When I go to launch any Hydraflow program you get a box that comes up saying Installation Error: Invalid Installation. Program Ending.

This is usually caused by a missing directory in either your Local or Roaming profile folders.

Check the two folder locations on the users machine with the error and if this folder is empty or if the folder isn't there then this is what causing the error.

C:\Users\Username\AppData\Local\Autodesk\C3D 20??\enu\HHApps

C:\Users\Username\AppData\Roaming\Autodesk\C3D 20??\enu\HHApps

To resolve this error copy the whole HHApps folder from another user machine that it's been working on and then and paste it into the locations below then restart Civil 3D and you Hydraflow programs should launch.

There are two solutions in the blog above. I have copied them in case the blog gets deleted.

First suggested solution:

"Closing error messages allows users to use AutoCAD 2017.

If you disconnect from the Internet, then start the program, and then reconnect to the Internet, error messages do not show up."

Can you please check to see if the above will stop the error messages, even if it is only temporarily?

I have also found references to similar errors that were browser related:

"This ended up being that IE's document mode was being defaulted to IE7 Standards. This was due to the compatibility mode being automatically set to be used for all intranet sites (Tools > Compatibility View Setting > Display Intranet Sites in Compatibility View)."

Please check this setting and change it to see if the errors continue.

"Older IE versions (IE7 and IE 8) show following error."

Please check your version of IE and let me know what version you are using.

Also, I have a couple of other questions:

1. What OS are you using?

2. What version of Java do you have installed on your system?

3. Since only two of the five systems with AutoCAD 2017 are having issues, can you think of any differences between the two systems and the 3 that are not experiencing the issue? Maybe things like whether or not the users have Admin privileges or not, if the software was installed differently on the 2, or perhaps they are on a different network or subnet should be considered.

Second suggestion Solution:

The issue was actually being caused by the language parameters of the shortcut which is automatically placed on the desktop upon install. (See picture)

****************************************************************************************************FIX: All that needed to be done was to start the application using the EXE. (C:\Program Files\Autodesk\AutoCAD LT 2017\acadlt.exe)

Open LMTools and stop the service for the current licenses and close LMTools

Once you have the file downloaded and have verified the requirements are met, Open Control Panel and Uninstall the old version of Autodesk Network License Manager

Launch the installer for the new version you just downloaded

At the first screen click Next

At the Select Installation Folder there are things you need to change

Change the installation folder (yellow highlight) to the old path of where the Network License Manager was installed. This is so you don’t have to rebuild the service for the license manager to run with your current licenses. Do this by clicking the Browse button and navigating to the old path or by pasting the path from Step 3 (without the \lmgrd.exe)

Make sure you change the selection for Everyone, this will ensure if you are remoting into the server or there are others who also need to maintain the license manger that they get access

When finished updating these areas click Next

Click Next at the next screen and wait for the installer to complete, then click Close

At this point you should have the LMTOOLS Utility icon back on the desktop, double click to open the software

Go to the Start/Stop/Reread tab and click on Start Server. If you did everything properly, the Server Start should be successful.

Update 3 for R2 Here is the Read Me file. You can also go to your manage.autodesk.com, sign in and go to product updates to download or look in your Application Manager for the download.

Update 4 for R2 is out. Go to your manage.autodesk.com, sign in and go to product updates to download or look in your Application Manager for the download.

Update 5 for R2. Use your Application Manager to download and install the update or Go to your manage.autodesk.com, sign in and go to product updates to download or look in your Application Manager for the download

Update 6 for R2 - You can also fine this update in the Autodesk Desktop App or manage.autodesk.com website.

Update 7 for R2 - You can also fine this update in the Autodesk Desktop App or manage.autodesk.com website.

06/26/2017

When signing into your Autodesk software or the Autodesk Desktop App it hangs and crashes the application. This is due to trusted sites and/or your firewall blocking the Autodesk server.

To resolve the issue do the following:

Turn off your Antivirus

Turn off your Firewall

Open Windows Firewall by clicking the Start button , and then clicking Control Panel. In the search box, type firewall, and then click Windows Firewall. Click Turn Windows Firewall on or off. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

Click Turn off Windows Firewall (not recommended) under each network location that you want to stop trying to protect, and then click OK.

Set your user account control setting to never notify.

Open User Account Control Settings by clicking the Start button , and then clicking Control Panel. In the search box, type uac, and then click Change User Account Control settings. To turn off UAC, move the slider to the Never notify position, and then click OK

If your machines windows updates recently ran and now none of your Autodesk software will open or works properly you need to do the following to resolve the issue until Autodesk and Microsoft figure out what is causing this and sends out a fix.

This has been the most successful; roll back your machine to a date/time before the Window updates were ran. You can search for the how to on the Microsoft website or there are several tech websites offering steps on how to do this.

The best way to download the Autodesk software is to use the "Download Now" which gives you all the files you need. It is best downloaded in IE (Internet Explorer) or Google Chrome. I have three methods below to try and download your Autodesk software.

First you haveto adjust some of your machines securities in order to be successful.

Here is what you will do:

Go to your temp folder and delete everything you can C:\Users\your user profile folder\AppData\Local\Temp OR here is a soundless video on how to get to your temp folder and delete everything:

In the path highlight the text and type %temp% and hit your enter key.

Click inside the list of files/folders and hold the ctrl key + A to select all.

Click your delete key.

If you are prompted with a message that a file is in use click the Skip button. If there are more than one file you can click the check box to “do this for all current items”.

Turn off your Antivirus

Turn off your Firewall

Open Windows Firewall by clicking the Start button , and then clicking Control Panel. In the search box, type firewall, and then click Windows Firewall. Click Turn Windows Firewall on or off. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

Click Turn off Windows Firewall (not recommended) under each network location that you want to stop trying to protect, and then click OK.

Set your user account control setting to never notify.

Open User Account Control Settings by clicking the Start button , and then clicking Control Panel. In the search box, type UAC, and then click Change User Account Control settings. To turn off UAC, move the slider to the Never notify position, and then click OK.

Verify the Autodesk ports and websites used are not being blocked by review my blog regardingAutodesk Trusted Sites.

Verify you as the user of the machine has the correct permissions. Being a part of the admin group doesn't always get you past permissions issue with installs. Follow my blog regardingAutodesk permissions requirements.