Live Web Chat Now Available!

Need live support? Customer Support now offers a live web chat option as an alternative to calling us so we can assist you as efficiently as possible. This exciting new option allows you to contact us, chat directly with a helpful representative, upload needed files, and resolve your issue quickly and efficiently -- all on Battle.net!

Select the game or product you require assistance with and fine-tune your search with the options presented.

Your search will provide you with helpful support articles to resolve your issue. If available, you will have the option to contact us by ticket, through our live web chat, or by phone.

Note: Web chat and phone support availability vary.

Why is Web Chat not available for my issue?Web chat is available for all issues we can assist with in that format. We want to make sure we address your issue completely the first time, and this new system allows us to better help you. If web chat is not the best way to resolve the issue, the option will not be presented.

Where did the phone number go?If you have an issue that requires a phone call, the system will provide you with our contact number. We want to provide all the tools necessary for you to resolve your issue without calling us – no one likes to wait for an answer!

The button for my desired live contact option is grey. What does this mean?Phone: Our phone lines are currently closed or our phone queues are full.Web Chat: Web Chat is currently closed or all agents are busy. Please try again in a few minutes.

Note: If you need assistance with a different issue, please create a new thread. In order to keep the forum tidy, we will delete any (further) replies to this thread that are unrelated with Live Web Chat.

Both Phone and Live support appear greyed out and show "Offline" whenever I try to access it, as I preferably want a quick response to my issue and have already been waiting over 24 hours with no response.

Both Phone and Live support appear greyed out and show "Offline" whenever I try to access it, as I preferably want a quick response to my issue and have already been waiting over 24 hours with no response.

It would be awesome if we could get some more info regarding the opening hours of the live chat.Because i like the service, its very handy, but when you don't know when you have access to it, it sucks a bit :)

It would be awesome if we could get some more info regarding the opening hours of the live chat.

For the moment being, it matches the opening hours for the phone support. Keep in mind this is subject to change. If the Live Chat is not available though, the option won't be presented, as described above.

For the moment being, it matches the opening hours for the phone support. Keep in mind this is subject to change. If the Live Chat is not available though, the option won't be presented, as described above.

Thanks for the fast answer!Im waiting for it at the moment, it is grey and just says "Avg. wait time: Loading…" does it means its closed, or just a long queue?

It should be quite fast at the moment actually, provided you had the option to request a Live Chat. Could you please delete your browser's cache and cookies and try again Metztei? Here's how to do it for the most common browsers: