Revision as of 19:43, 18 December 2009

Abandoned counts do not match between Unified CCE Child and Unified ICME Parent

Problem Summary

In Service reports on the Unified ICME parent, the abandoned counts are not the same as the abandoned counts in Call Type reports on the Unified CCE child.

Error Message

None.

Possible Cause

The configuration for Abandon Wait Time threshold (short calls) does not match between the Unified ICME parent and the Unified CCE child. See "Differences Between Unified ICME Parent and Unified CCE Child Reporting".