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Users often ask how to navigate quickly to a page in the middle of their message list when they have hundreds of messages saved. It can be tedious to keep clicking Next, Next…
Currently we don’t have a “jump-to-page” feature, but there are a couple of shortcuts you can take. You can increase your messages-per-page setting in Preferences, from the default of 20 to as high as 200. That might solve the problem, but know that over dialup the pages will be slower. Broadband users should all just set this to 200.
You can also use a trick to sort of have a jump-to-page feature. After you have navigated to the second page in your message list, look at the URL displayed in your browser and you will see something like “?start=101” and the number will be in increments of your messages-per-page setting, plus 1, referencing the first message on that particular page. So you can just type over that and hit enter to go to a particular page. In my example, the messages-per-page is set to 100, so I could type 101, 201, 301, etc to jump to any page. The page indicator shows you how many pages you have, so if have 20 pages of 100 messages (2000 messages saved), and you want to jump to the middle, you could enter “start=1001” to go directly to the middle page.

Users frequently ask for instructions to insert pictures inline in outgoing messages using Web Mail.
Web Mail is one convenient way to access your EarthLink email, but like many other Web Mail services (browser-accessed email) EarthLink Web Mail does not currently have a feature to insert pictures inline in outgoing messages. We will be adding the ability to do this in an upcoming release. Currently you can only attach pictures as files to be opened by the recipient. To add attachments to a message, click on Browse at the bottom of the compose window.
You can put pictures inline using most installed email software with your EarthLink account, including EarthLink Mailbox or Outlook Express. You can download EarthLink Mailbox software here, and get setup instructions for that and other email software here.
Like most other users, I look forward to having this feature added to Web Mail and I’m pushing to get it done as soon as we can.

Lately we’ve had reports of scammers setting up an EarthLink mailbox with an official sounding name like “accountupdate@earthlink.net” or something similar. Then they send out email to all the earthlink addresses they can find (or randomly hit) asking you to “confirm” your account information by sending back your password. They are very clever at making the email look and sound official.NEVER ever send your password to anyone in an email. EarthLink will never ask any user to do this under any circumstances. If you are ever asked for information like this in an official-looking email, it is a scam, 100% of the time. Do not reply to the message. Once the scammer has your password, they usually begin sending out spam from your account, thus hiding their own identity. This also can result in your own access being suspended due to no fault of your own, and your account can be turned off until you call in and get it straightened out.
When we get these reports or we catch them through our own monitoring, we immediately shut down the scammer accounts. But beware, as scammers are persistent and will keep trying, and we usually can’t catch them until after some damage is done. Always safeguard your account information, particularly your password.
If you think you might have been a victim and need to change your password, just click on My Account at the top of any EarthLink web page. Log in there, select the email profile you need to update, and click on the Edit link beside Password. Change it to something new that is known only to you.

A lot of users have asked about saving or copying messages from Web Mail to their computer, particularly the Sent copies that are in Web Mail. Some users want to know how to just save a single message as a file (which is easy to do) and others want to know how to move messages in bulk just to free up their online storage space. We can do that too.
There are several ways to accomplish this, but first it is important to understand the difference between accessing your mailbox via Web Mail, or via any other email software like Outlook Express, EarthLink Mailbox, Apple Mail, etc. The two main advantages of using Web Mail are that you can access your mailbox from any browser on any computer, and you don’t have to install or configure any software. All messages are stored on the server and you just view them using your browser. With any email software installed on your computer (called POP software or a POP client) you are downloading the messages to your own computer hard drive, and then viewing and managing the local copies on your own computer. Some advantages of this are that you can view or compose messages while offline, and your storage space is only limited by the size of your hard drives.
When you use both Web Mail and other email software, understand that the only folder in Web Mail that is accessible by your other email software is the Inbox. This isn’t a limitation created by EarthLink; it is just how the POP protocol works with all email software. POP software (Outlook, etc.) has no concept of online folders, and can only download messages from the online Inbox to your computer. Then once you have the messages on your computer, obviously you can sort and store them in local folders.
If you aren’t completely clear on how Web Mail and other email software access your mailbox differently and how they can work together if you use both, then please read this FAQ for more information. It’s essential to understand that part first.