Frequently Asked Questions

Find answers to our most frequently asked questions.

What is Illustratus?

Illustratus is a full-service multichannel communications and marketing platform designed to make communication easy and affordable. Our 20-plus years of experience, along with our powerful online tools and professional content library, help our subscribers make money, save money and retain customers. For a complete overview of what Illustratus can do for you, contact Illustratus Customer Support at (866) 881-8900 today!

How does Illustratus work?

The purpose of our service is to enable you to produce professional-quality materials quickly, easily and inexpensively. Through our exclusive Online Editor, you'll be able to see exactly what you're working on, without waiting for proofs! Once you're done, simply submit; we'll take care of the rest. Through our online account management tools, you'll be able to manage your subscription quickly and easily.

How much does it cost?

Illustratus offers the highest quality at the most affordable price, and we have programs to suit any budget. Prices vary according to several factors, including type of service, additional products, and quantity, among others. No matter what you pay, every Illustratus subscriber receives beautiful layouts, professionally written articles, expert proofreading and awesome customer support. Premium subscribers also enjoy the ability to add their own full-color photos – and access those in our Online Library of Photos – at no charge! Please contact Illustratus Customer Support at (866) 881-8900 for more information.

Do you offer discounts?

We do offer discounts for groups of properties or entities. Please contact Illustratus Customer Support at (866) 881-8900 for more information.

Is there a contract I have to sign?

We have many different service options to suit your needs. Please contact Illustratus Customer Support at (866) 881-8900 to get more information.

Can I post my publication to our website?

Sure! With our Digital Suite, not only can you post a link to your website, but you only have to do it once! We'll make sure that your most current publication is always shown. But that's not all; with the Digital Suite, you can also email your publication to anyone you choose and post it to Facebook and/or Twitter! Call Illustratus Customer Support at (866) 881-8900 for more information.

Can I add my logo to my materials?

All of our products allow you to display your community logo along with important contact information (such as address and phone). We can also place compliance logos on all products (Equal Housing, Handicap Accessibility). If you have a special request, please contact Illustratus Customer Support at (866) 881-8900. Additional charges may apply.

What if I don't have a logo?

Not a problem! We can professionally design one for you, which you can use with any Illustratus product. Contact Illustratus Customer Support at (866) 881-8900 for more details.

Can I add my own photos to my materials?

Of course! For most products, Illustratus lets you upload as many photos as you want without additional fees. Your full-color images can be easily uploaded, cropped and inserted using our exclusive online features.

Do you have a library of articles and photos?

Yes! We have a huge library that includes thousands of professionally written articles, hundreds of vibrant photos, and fun, interactive graphics such as games and area events. We are constantly creating new content, too, so you'll always have something fresh to view.

Can I write my own articles or enter my own information?

Yes! While we have a huge array of content available for you, you can always input your own stories directly into the Online Editor.

Do you offer proofreading?

Yes! Professional proofreading is included in your Illustratus subscription at no additional cost. Our proofers will ensure that typos, misspellings and obvious grammatical errors are corrected so that you'll look your best. In addition, should any questions arise during the proofing of your publication, we will contact you directly to resolve any issues.

Can I receive training and support?

At Illustratus, we're committed to providing you with the best training and customer support anywhere. While the Online Editor is so easy to use that you probably won't need our help, we're available if you do. You're never on your own; we'll walk you through every step!

Can I receive a bimonthly or quarterly newsletter?

Yes! Although monthly newsletters are the most effective, we do offer bimonthly and quarterly subscriptions to suit your needs. Please contact Illustratus Customer Support at (866) 881-8900 for more information.

If I decide I'm not completely pleased with my first newsletters, what do I do?

We're so confident that you'll love Illustratus that we offer a No-Risk Guarantee! If you aren't completely satisfied with your first order, simply return the materials within two weeks of receipt and owe nothing. For more information, please contact Illustratus Customer Support at (866) 881-8900.