On Terminal Server (Remote Desktop) where TSPrint Server or TSScan
Server is being used, you will need to install the TSPrint CLient and
TSScan Client applications on the local workstation/laptops so that
they perform correctly.
The installation process ...

The RPC server is unavailable error means your Windows computer is
having a problem with communication with other devices or machines
through the network you use.
We suggest that your contact your hardware technician to get them to
troubleshoot the issu...

A Windows update is required to correct this. Please refer to the
Windows Support article:
https://support.microsoft.com/en-nz/help/4284848/windows-10-update-kb4284848
[https://support.microsoft.com/en-nz/help/4284848/windows-10-update-kb4284848]
“Add...

If clients are unable to access tabs in Office Mode (plus also Setup -
Appointments - Sessions or Setup - Personnel - Operators) this is
because a control that is used in these areas of the program is not
correctly registered.
The tabs work correctly fro...

When accessing any tab from Setup - Correspondence (Classic loo), the
whole application locks up. The exit button is dimmed, and while a
screen appears to flicker briefly in the background, nothing loads.
Task Manager is required to kill the processes.
...

OPERATOR SETTINGS NOT FOUND
Some operators, on opening an ARTP get a message displaying "Settings
for Operator - could not be found in the database. Restart the machine
and try again. If problem persists contact Incisive Software.
A restart does not r...

If the Address File - Correspondence screen minimises on starting up,
this has been caused by the screen having been minimised and then
exited. Maximising the screen and then exiting does not resolve the
problem.
The start up settings are stored in the ...

If scanned documents and External Documents are displaying a message
regarding ImageMan being a trial version, carry out the following
steps:
1. Find and delete all copies of im8pdf.dil on the PC with the
problem. These will be in C:Program FilesImageMa...