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Digital services can be brought to every citizen: report

On 25th November, the digital government review team and advisory board published a new report, ‘Making digital work for everyone,’ which says that digital transformation provides the opportunity to build a new type of government.

On 25th November, the digital government review team and advisory board published a new report, ‘Making digital work for everyone’. This is an independent review to the Labour Party that was commissioned by Chi Onwurah MP – the Labour Shadow Minister for Digital Government, Cybersecurity and Social Enterprise.

The report sets out how trust can be earned and deserved and how digital services can be brought to every citizen. But it’s also a clear vision for something larger: a progressive, democratic version of what digital inclusion should be.

The report says that digital transformation provides the opportunity to build a new type of government: one that is more accountable and responsive to people’s needs; and that can deliver services in a more cost-effective way, a way that simplifies and automates many processes.

The review explores:

Ways in which technology can empower citizens in their relationship with government

People’s awareness, experience, concerns and expectations of how the public and private sector stores and uses information regarding themselves