Privacy Policy

VIRTUAL EMERGENCY SERVICES, LLC("VES," "us," "we," or "our") is committed to protecting the privacy of users ("user", "you" or "your") of its site ("Site"). VES's Privacy Policy is designed to assist you in understanding how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Site. This Privacy Policy will be continuously assessed against new technologies and business practices. This Privacy Policy applies to this Site and governs data collection and usage at this Site. Please read it in its entirety.

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING ANY OF OUR SERVICES. BY USING ANY SUCH SERVICES AND/OR NAVIGATING THROUGH THE SITE YOU ARE ACKNOWLEDGING THAT YOU HAVE READ AND UNDERSTAND THIS PRIVACY POLICY AND THAT YOU AGREE TO ITS TERMS. IF YOU DO NOT AGREE TO THE TERMS OF OUR PRIVACY POLICY, SIMPLY EXIT THIS PAGE WITHOUT USING OUR SITE OR ANY OF OUR SERVICES.

USE OF COOKIES AND OTHER TECHNOLOGIES

We employ cookie technology to store and track information about the users of the Site. Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a web site. Cookies are small pieces of data that are stored by a user's web browser on the user's hard drive. Cookies can remember what information a user accesses on one web page to simplify subsequent interactions with that web site by the same user or to use the information to streamline the user's transactions on related web pages. This makes it easier for a user to move from web page to web page and to complete transactions over the Internet. Cookies should make your online experience easier and more personalized.

Login areas on the Site require that your browser accept session cookies. We use session cookies to verify that you are properly signed in and to display information regarding the services to which you have subscribed.

Most web browsers automatically accept cookies, but you decide if and how your computer will accept a cookie by establishing your preferences in your web browser. You may change your browser to prevent the browser from accepting cookies. Some of our services (as well as certain portions and features of the Site), however, may not work correctly or will not work at all if your browser is set not to accept cookies.

We employ web beacons (small pieces of data that are embedded in images on the pages of web sites) and auditing software to track page views and entry and exit points to and from the Site. In addition, we may use web beacons, cookies, customized links and/or similar technologies to determine whether electronic newsletters sent by us to those who have opted to receive them from us have been opened and which links are clicked. The data collected will only be used in an aggregate form and will not contain any Personally Identifiable Information, as that term is defined below.

TYPES OF INFORMATION COLLECTED

Through the use of cookies, web beacons or similar technology, we track and collect information about your computer and software when you visit the Site. This information may include: (i) your IP address; (ii) domain server; (iii) type of computer; (iv) type of web browser; (v) access times; and (vi) referring web sites addresses (collectively "Traffic Data"). Traffic Data is anonymous information that does not personally identify you. Traffic Data assists us to design and arrange our web pages in the user-friendliest manner and to continually improve our Site to better meet the needs of users.

We use Traffic Data to analyze trends, administer the Site, track user's movement, and gather broad demographic information for aggregate use. We may provide Traffic Data and/or other aggregate non-personally identifying information to third parties.

If you choose to register with us and subscribe to our services (become an "Authorized User"), you will be asked to create a user name and account password and provide us with certain information that identifies you. Specifically, we will require certain "Personally Identifiable Information" from you as an individual online to verify your identity and to process your requests as an individual. Personally Identifiable Information may include information such as: .

You may choose not to provide us with any Personally Identifiable Information. In such an event, you can still access and use some portions of the Site. You will not, however, be able to access services that we may offer or use those portions or features of the Site that require your Personally Identifiable Information.

If you communicate with us by e-mail, or otherwise complete online forms, surveys, or the like, any information provided in such communication may be collected as Personally Identifiable Information.

USES AND SHARING OF INFORMATION COLLECTED

Except as otherwise provided in this Privacy Policy, we will keep your Personally Identifiable Information private and will not share it with third parties, unless such disclosure is necessary to: (a) comply with the law or legal process served on us; (b) enforce our rights; (c) protect against harm to the rights, property or safety of VES, users of the Site or the public;(d) operate or conduct maintenance and repair of our services or equipment; (e) enforce our Institutional Subscriber Master License and Services Agreement, Membership Agreement and any other agreements, including investigation of potential violations thereof; and/or (f) detect, prevent and/or otherwise address fraud, security or technical issues.

In general, we will only use Personally Identifiable Information for the purposes for which such information was provided to us.

We may use your Personally Identifiable Information for the following purposes: (a) to verify the information you provided to us; (b) to provide you the services that you have requested; (c) to provide you with information about us and our programs and services; (d) to provide services which Authorized Users are entitled in accordance with our Institutional Subscriber Master License and Services Agreement, Membership Agreement and any other agreements; (e) to produce aggregate statistical data for the improvement of services offered by us; (f) to respond to your inquiries; (g) to offer you other products, programs or services that we believe may be of interest to you; and (h) for any other purposes related to those set forth above.

From time to time, we may send you service-related communications. For instance, if our service is temporarily suspended for maintenance, we might send you notification e-mail. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

If you wish to subscribe to our newsletter(s), we will use your name and e-mail address to send the newsletter to you. Out of respect for your privacy, we provide an easy way for you to unsubscribe, if needed. Please see the "Opt-out/Discontinue" section below for further details.

SERVICE PROVIDERS

We use the services of third-parties and/or hire third parties to provide services on our behalf, such as processing and/or completing transactions relating to our services, handling and delivering of e-mail communications, and hosting of our Site. We share Personally Identifiable Information with those service providers. Service providers of VES who have access to Personally Identifiable Information, however, are required to protect this information in a manner that is consistent with this Privacy Policy and not to use it for any purpose other than to carry out the services they are performing for VES.

BUSINESS TRANSITIONS

In the event VES goes through a business transition, such as a merger, acquisition by another company, sale of all or a portion of its assets, or reorganization or liquidation, VES reserves the right to transfer, sell or assign information concerning the Site and your use of the Site, including without limitation your Personally Identifiable Information.

OPT-OUT/DISCONTINUE

While Authorized Users cannot unsubscribe from all messages relating to our services, we provide users the opportunity to 'opt-out' of having Personally Identifiable Information used for certain purposes, when we ask for this information. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication. An Authorized User may contact VES at any time to request that all Personally Identifiable Information in VES's possession and control be deactivated and that services be discontinued.

CHANGING YOUR PERSONALLY IDENTIFIABLE INFORMATION

If your Personally Identifiable Information changes, you may update it by making the change on your account page.

LINKS

This Site contains links to third-party web sites. These links are provided solely as a convenience to you and not as an endorsement by VES of the contents on such third party web sites. We are not responsible for the privacy practices or content of linked third party sites and do not make any warranty or representation regarding the content or accuracy of materials on such sites. Nor do we make any warranty or representation regarding, nor does it endorse, any linked third-party web sites or the information appearing thereon or any of the products or services described thereon. Links do not imply that VES or this Site sponsors, endorses, is affiliated or associated with, or is legally authorized to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links. If you decide to access linked third party web sites, you do so at your own risk.

BULLETIN BOARDS/CHAT ROOMS

If you use a bulletin board or chat room on this Site, you should be aware that any Personally Identifiable Information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the Personally Identifiable Information you choose to submit in these forums.

SECURITY

We follow generally accepted industry standards to protect the Personally Identifiable Information submitted to us, both during transmission and once we receive it.

The Site has security measures in place intended to protect the loss, misuse and alteration of the information under our control. We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical and technical security measures to guard against unauthorized access to systems where we store personal data.

We safeguard the privacy of information you provide us through the Site. For online service requests, we use programs that encrypt the information you provide on the form before transmission to us. Information you provide to us online, including Personally Identifiable Information is transmitted to us through a secured socket layer (SSL) transmission. The information is decrypted only upon receipt by us.

Unfortunately, no data transmission over the Internet or method of electronic storage is 100% secure. As a result, while we strive to use commercially acceptable means to protect your Personally Identifiable Information, we cannot ensure or guarantee the absolute security of any information you transmit to us or from our online services, and you do so at your own risk.

The security of your account also depends on keeping your user name and account password confidential, and you should not share your user name or account password with anyone. If you do share your account information with a third party, they will have access to your account and your Personally Identifiable Information.

NOTIFICATION OF CHANGES

We may change our Privacy Policy at any time by updating this posting. Changes to our Privacy Policy will be effective when posted. If at any point we decide to use Personally Identifiable Information in a manner materially different from that stated at the time it was collected, we will notify users by e-mail at the last e-mail address that was provided to us. Users will have a choice as to whether or not we use their Personally Identifiable Information in this different manner. Unless otherwise agreed, we will use Personally Identifiable Information in accordance with the Privacy Policy under which the information was collected.

POLICIES FOR INDIVIDUALS UNDER 13 YEARS OF AGE

We are committed to protecting the on-line privacy of children. In accordance with the Children's On-line Privacy Protection Act, we will not knowingly collect any Personally Identifiable Information from or provide any services to children under the age of 13.

ACCEPTANCE OF PRIVACY POLICY

By using the Site, you signify your assent to our Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Site. Your continued use of this Site following posting of changes to these terms will mean you accept those changes.

CONTACT US

If you have any questions or concerns regarding our Privacy Policy or any questions about the security at our Site, please contact us at:

Users who reside in California and have provided Personally Identifiable Information to VES have the right to receive: (a) information identifying any third party to whom VES may have disclosed, within the past year, personal information pertaining to you and your family for that party's direct marketing purposes; and (b) a description of the categories of personal information disclosed. To obtain such information, please e-mail your request to support@vemergency.com. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the address specified in this paragraph.