Shipping & Payment Policies

By default, you order will ship ground and be delivered in approximately 5 business days, as indicated at checkout. Some items have shorter or longer lead times, which will be listed on the product page and in the checkout process, including "Manufacturer Direct" items. Manufacturer direct items cannot be expedited and will ship directly to you when the item is ready.

Priority and Expedited options speed up the processing and handling of your order but are not guaranteed shipping methods. We are not able to offer Priority and Expedited handling options on some large-quantity or multiple-item orders.

Overnight shipping is the only guaranteed shipping method, and overnight orders must be placed by phone or live help before 12:00pm MST M-F and will incur additional, non-refundable costs. Please be advised not all DrillSpot products can be overnighted.

We cannot ship on 3rd party shipping accounts.

Returns Policy

Item(s) must be returned within 14 days after arrival.
Refund will be given as: Refund Money.

You have 14 days from the day you receive the item to contact us for the return/exchange. Please contact us via e-mail, phone or live help to authorize the return. Have your order number or name the order was placed with ready, and we will send you an RMA (return) number and instructions for return.

To ensure the fastest return and refund process possible, please make sure of the following before sending out your package:

The item should be in its original box and original packaging. The item should not have been assembled, installed or used The product should be returned with all of its parts and manuals Any type of plastic covering or clam-shell should not be broken or damaged.

Should the return not meet any of these guidelines, the refund may be reduced or the return may be refused with no refund.

Returns and refused packages will incur a 15% re-stocking fee; oversized items, products over 150 lbs. will incur a $25 restocking fee or 20% of the product cost, whichever is greater. Return shipping is the buyer's responsibility and original shipping charges on the order are not refundable, except in the case of DrillSpot error.

Some products are not returnable for any reason, per the manufacturer's request. You may be directed to the manufacturer for resolution. Please understand that we have no control over this process but will assist you through the process as best we can.

Warranty Information

Warranty Duration: Manufacturer Warranty.

Warranties vary by manufacturer; please contact us for defect within one year of purchase so that we can help facilitate your inquiry. DrillSpot will not be held responsible for defective products because we are not the manufacturer, but we will work to help make things right.