2. Online Exchanges (Online purchases ONLY)

The product(s) must be returned within 10 days of receiving the item(s).

The product must be in its original condition without any signs of wear.

The product cannot be earrings (this includes necklace/earring sets sold together), body jewellery and hair ornaments.

Your credit will be issued to you in the form of a Gift Voucher via email. Gift Vouchers are redeemable online, and may be carried over multiple purchases.

The product must be returned by mail to Vivah Jewellery Head Offices at;

995 Finch Ave West

North York, ON

M3J 2C7

3. Cash Refunds (Online purchases ONLY)

For Online Purchases ONLY.

To be eligible for an online REFUND;

The product must have been purchased from our online store.

The product(s) must be returned within 5 business days of receiving the item(s).

The product must be in its original condition without any signs of wear.

The product cannot be earrings (this includes necklace/earring sets sold together), body jewellery and hair ornaments.

Your refund will be applied to the same method of payment (on the same credit card) in which you purchased.

The product must be returned by mail to Vivah Jewellery Head Offices at; 995 Finch Ave West North York, ON, M3J 2C7

We sell STAINLESS STEEL (SSTL) and other white metal alloys that are NOT STERLING SILVER. Please verify your purchase by reading the description on the ticket and on the receipt.

Our product is Nickel-free. We cannot be held responsible for any reactions you may have. Any item that has been engraved or physically altered in any way can’t be returned for exchange or refund.

Should you have any questions on whether your purchase is eligible for a REFUND or EXCHANGE, prior to, or after the sale has been completed, please email your questions to [email protected]

Please note; In store purchases are NOT ELIGIBLE for a refund. No refunds of any kind are permitted at any Vivah location.

Product Protection

Silver Jewellery should be timeless and something that can be cherished forever. We take pride in providing high quality silver and fashion products that stand the test of time. Should you feel that a product is damaged upon arrival, please get in touch with our customer service team to arrange an immediate exchange. We are happy to exchange products with manufacturer defects within 30 days of purchase.