Simply put, social engineering is about manipulating people rather than computers. Modern hackers have discovered that it is easier to ask for data than it is to take it by force. These manipulators continue to trick everyone from secretaries to CEOs into giving up passwords, network access, and everything else they want. To safeguard against hacking, cloud service providers don’t need stronger firewalls; they need to learn how to protect themselves from human-to-human deception.