Lost Property

How many items of Lost Property do you get each month?

During school terms we would get in excess of 150 – 200 items of lost property per month ranging from hats, umbrellas, drink bottles, wallets/purses, ID cards, bus passes, ear phones, medication, watches/jewellery, cameras, mobile phones, iphones/tablets, laptops, school bags, books, school projects, clothing, shoes, sports bags, musical instruments amongst other items. The most unusual was a passenger’s small oxygen bottle.

How long do you keep any lost property for?

We have to keep lost property items for 3 months.

Do you have a Lost Property department?

Yes we do. To see if your lost item is in our Lost Property department you can contact us by phoning 3354 3633 or emailing reception [at] brisbanebuslines.com.au

How do you keep track of the lost property?

When one of our team members finds any lost property on the bus he/she was driving they must bring the lost item/s into our (BBL) office.

They the log the lost property into our Lost Property Book with

Date

A brief description of item including name and/or school if on item

Bus Number

They then tag the lost property with a specific number that relates to the month and the item number which is then kept at out office for the duration of 3 months unless claimed and collected sooner.

Do we have to come to your office to collect the lost property?

Yes, due to the value of some items which are lost the owner or parent of owner must come to the Brisbane Bus Lines office to sign for and collect. We do not send items back out on buses.

What do you do with the uncollected lost property after 3 months?

Once the 3 months has lapsed any items not collected are donated to charity.

Q. Example - I lost an item on the 283 Bus.

Route service buses with 3 numbers are Translink Brisbane City Council Buses. The lost property number for Brisbane City Council is 07 3403 8888. (The only Translink Service Brisbane Bus Lines (BBL) does is the 399 from Samford to Ferny Grove Station and return.)