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It used to be that when management wanted to improve operational efficiency, they’d just open their eyes and ears. Combining observation with industry best practices – and a healthy dose of intuition – would ideally lead to improvement.
Today there’s no ... Keep Reading

These days, almost every company has an IT budget, regardless of the industry. The restaurant industry is no exception. After all, there’s more to running a restaurant than what customers observe. Like any company, there’s a lot of back office infrastructure ... Keep Reading

In a recent interview with On Foodable Weekly, Jon Taffer talked about how technology is re-shaping the hospitality industry. Taffer, host of “Bar Rescue” was attending the 2015 Nightclub & Bar Show in Las Vegas. So, naturally, he was referring to ... Keep Reading

When LRS first introduced On Cue for Restaurants (OCR) in 2014, it provided a breath of fresh air for host stands everywhere – and for their customers. The iPad app offered a simpler, more effective approach to managing the wait time experience. And that made ... Keep Reading

Savvy business owners know the real cost of a dissatisfied customer. Lose them once and they’re gone for good. In fact, an Amex study says that 78 percent of consumers bail on a purchase because of a poor service experience. Only one in 26 upset customers will ... Keep Reading

In 2015, “fast casual” remains the biggest trend in the restaurant industry. Since 1999, it’s grown 550 percent, while fast food and casual dining have stayed almost flat. That’s a 15-year streak restaurateurs can’t ignore.
While some of the most successful ... Keep Reading

Nobody likes waiting in line, especially when shopping. Checkout lines… customer service lines… return lines at the mall. According to Consumer Reports, 62 percent of people cite waiting in line as the most stressful part of the retail experience.
But ... Keep Reading

You’ve taken your family to your favorite amusement park. Like most visitors, you’ll spend an hour or more sweating in one line after another. By the end of the day, you’ve become an expert on keeping kids entertained as you shuffle slowly toward the turnstile ... Keep Reading

In earlier blog posts we explained how easy it is to become overwhelmed by the amount of data available to restaurant owners these days. We also delved into the many different flavors of data – from direct and indirect to qualitative and quantitative. While ... Keep Reading

What pops into your mind when you hear the word “data?” For many, it’s an image of spreadsheets filled with numbers or huge windowless rooms stuffed with massive servers. Neither image is wrong. As we will explain, data comes in many forms. Knowing the ... Keep Reading