Reception

Job Description

At award-winning Premier Inn, we’re proud to be the UK’s biggest hotel brand. There are three keys to our success: comfy accommodation of real quality, truly affordable prices, and dedicated teams of brilliant people. Join one of those teams and you’ll help us achieve our ambitions to grow - in a big way. We are proud to be part of the Whitbread family of brands. As the UK’s largest operator of hotels, restaurants and coffee shops, Whitbread makes everyday experiences special for millions of customers. And creates excellent career opportunities for people like you.

As a member of our Reception team, you’ll create a guest’s first impression of our hotel. Your warm words and friendly smile will help them to feel welcome and at ease. Once you’ve efficiently checked them in and answered any questions they have, they’ll be ready to enjoy their stay. And you’ll always go the extra mile to make sure their whole time with us feels great. If they have an issue, you’ll resolve it to their satisfaction. Working closely with colleagues every day, you will never stop striving to create a brilliant experience that keeps guests coming back for more.

You don’t need previous experience to join us in this role. It’s all about what you can bring as a person. We’ll expect you to be a fantastic communicator, enthusiastic about providing a world-class service. You’re highly organised and confident using a computer. It’s your willingness to go above and beyond for our guests that really sets you apart - including taking on extra responsibilities. Like all of us, you really care about our customers. You’re committed to your colleagues too, and you’ll work hard for them. Crucially, you always strive to be the best in everything you do.

At every venue in the Whitbread family, everyone is welcome. That goes for our customers, and it goes for our people too. Whatever level you start at, we’ll help you reach your full potential. You’ll enjoy the chance to shine every day. And you’ll benefit from the best training and development programmes in the industry. So wherever you’re coming from, we will help you get to anywhere you want to go.

Ready to make a difference for customers, colleagues and your career?

Whitbread is an inclusive employer, strongly believing that everyone is unique and there should be no limits to ambition. We welcome your application whatever your background or situation. We are open to flexible working and, where possible, will try to support this.