Shipping

US Orders - Timeframe: Maximum handling time to ship an order is 4 business days, although we strive to fulfill all orders as soon as possible, usually within 1-2 business days. Tracking numbers are uploaded within the following 1-2 business days. Once tracking is received, it generally takes 3-5 business days to arrive.

US Orders - Carriers: The most common shipping carriers are UPS, Fed Ex, or USPS.

Costs: There is free shipping on all of our items. At this time, there is not an option to pay for upgrading shipping services.

Geography: Currently, we ship within the lower 48 states of America only. We do not ship internationally or to PO Boxes, Freight Forwarders, Military addresses, Hawaii, Puerto Rico, or Alaska. Any orders received with the above mentioned may be automatically cancelled by us.

CHINA Orders - Timeframe: Maximum handling time to ship an order is 4 business days, although we strive to fulfill all orders as soon as possible, usually within 1-2 business days. Shipping times via China ePacket is 10-14 business days once shipped

CHINA Orders - Carriers: The most common shipping carriers are China Post, with final delivery by USPS.

Returns

Eligibility: We accept Returns within 30 days from the delivery date. Any purchase that is made between November 1st and January 1st has an extended holiday return policy, and can be returned by January 31st.

Return Shipping: Diamond Home will waive return shipping on any item that is found damaged, defective, incorrect item shipped, or missing parts.