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ATTENTION: Windows 10 users

Beta 2 build is now available!

If you just upgraded to Windows 10 or running build 10240 or greater of Win 10 pre-release you will need to download and install the new version of ZoneAlarm 14.0.157.000

I am new and may be in the wrong forum for my problem. Please suggest a different place, if needed.

I had ZA Pro for years, no problem at all. Upgraded Feb 2010 to ZA Security Suite for three computers, although I only have two. Ever since the upgrade it takes many minutes for a gmail to open and only after I have clicked the subject line 5 to 10 times rapidly. I get a timer and finally it opens after many more seconds.
Then I have no CC or BCC available. I send all forwards BCC and send many each day. There is a group of about 25 of us who do this daily.

My only solution so far is to turn ZA off and then my gmail is very fast and I have BCC available again. I also have several other email addys that all forward to this gmail account due to problems in the other servers.

My OS is Windows XP SP3 on a Gateway laptop. I use IE 7. 250 harddrive, 90% free space. 1.46 GB RAM, maximum for this laptop.
I do no gaming. I use genealogy software and belong to a couple of message boards that are very safe places.

I have my router encrypted and was told by a techie that I don't even need ZA since the router is encrypted. If it s really safe to dump ZA, I would be most happy to do so.

Please make any suggestions in baby talk because I don't understand techie language.
Thanks so much.
Annie

Last edited by GeorgeV; May 20th, 2010 at 02:08 PM.
Reason: correct Title

Re: ZA Security Suite wrecks my gmail

Read post #10 by user freebee to see if his idea works for you. Page 2 of that topic also says that this problem has been reproduced in-house at ZA and the only option is to disable (uninstall) the ZA Toolbar which I assumed you installed when you installed ZASS. Its a checkbox option shown on one of the ZASS installation screens.

The topic is from late 2009, and I'm not sure if the problem is addressed in the current release, but I don't think so.

Re: ZA Security Suite wrecks my gmail

Ahhh, you have ZA Extreme Security installed, not ZA Internet Security Suite (2 different products) as you stated in your opening post. I have ZA Internet Security Suite which is why I replied to your post.

Re: ZA Extreme Security wrecks my gmail

Thanks.
I just went in and did an update. I was way behind. Most programs notify me when I need to update, ZA didn't.
Now we'll see if gmail works better. If not, then it's on to their customer support.
Appreciate everyone's help.
Annie

Re: ZA Extreme Security wrecks my gmail

I am one happy lady. The update to 9.1_507_000 fixed my gmail problem. How simple. I don't think ZA has ever notified me of available updates like so many programs do.
I will calendar it so I can go look every couple of months for a new update.
Thanks for trying to help. Made me at least go look at ZA to see what's available.
Annie