From the answer:
Welcome to the Community, SINTEC Ukraine !... At Intuit, we value your account's security and privacy.... To protect our customers' identities, we don't provide any account or data information.

From the answer:
Hi imay_ph , Let me get you to the correct support to get your charges
sorted out.... As much as I want to help you further and look up your
account, but we can’t do it here on the Community.