if you are concerned that your order has not arrived, please wait for the estimated delivery time before sending our care team an email (care@praktica.com). Alternatively call our customer services help line on +44 (0) 1941 768660 and we will assist you as soon as we can.

Returns and Refunds

If your order turns up faulty or you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 28 days of receipt. Please fill out our returns form and wait to hear from our customer service team before returning your item to us.

Please note: returns cannot be accepted if the goods have been torn, damaged or tampered with. We ask you to take care of the goods you purchase while they are in your possession. This means that you may inspect the goods but tags should not be removed from any item and the original packaging should be retained.

If your order develops a fault after 28 calendar days from receipt, providing the item is within its warranty period, you are entitled to a warranty repair. Each product webpage will detail your warranty terms and conditions. If you believe you are entitled to a warranty repair please complete our Warranty Request Form and wait to hear from our customer services team.

For more information regarding our returns or warranty policy please contact our care team on +44(0)1494 768660 or email care@praktica.com.

The Product serial number can be found on the product packaging, please note that not all of our products have serial numbers. Please type N/A into the form field if you product doesnt not have a serial number.

Questions about my camera

Please make sure that the battery is inserted correctly, the terminals on the battery must touch the contacts on the camera and the arrow on the battery must point towards the Camera. Additionally please make sure that the terminals are clean.

IMPORTANT: Please remove the battery if the camera is not being used for an extended period of time.

No you do not need the CD to transfer images and videos from your camera to your computer. The CD includes the camera manual in 5 languages and video editing software. Connect your camera to your computer using the USB cable provided or insert your memory card into your computer using a memory card reader.

Once your car cam detects vibrations caused by a collision, the Collision Detection function will launch Emergency Mode. This ensures a new file is created for your content, which is protected against the normal overwritten recording cycle.

When Emergency Mode launches you will be able to see the word 'Emergency' in red on the LCD Screen. If you are worried that the camera has not launched into Emergency Mode you can manually touch the triangle symbol on the LCD screen. Collision Detection function is set to medium by default.

Questions about my Sport Optics

Deciding which binoculars to purchase can be a confusing task, so we’ve put together a Binocular Buying Guide which will explain the most commonly used terms and should help you find the correct binoculars for your specific needs.

If you still need help or advice, please feel free to contact us at care@praktica.com or call us on our helpline +441494 768660 .

One eyelet on your eyepiece cover has been cut to ensure that when using your binoculars your eyepiece covers can hang to one side on your neckstrap. This ensures your eyepiece cover won't get in the way when using your binoculars and won't be misplaced when on the go.

Please make sure that your binoculars are stored in a cool, dry place. If your binoculars have rubber fold-down eye-cups, it's important that you ensure they are stored with the eye-cups rolled up in order to avoid damage and tear.

The majority of our binoculars can be attached to a tripod when using our PRAKTICA Tripod Adapter. You can find out if your binoculars are tripod compatible by reading the product specification table on the specific product page.