Our goal is to make sure you are a happy buyer and have a pleasant shopping experience with us. If you are not satisfied with our services, please send us an email or text message. We'll respond to you within 24 hours and provide you the best resolution. We understand the concerns and frustrations that occasionally occur, and appreciate the opportunity to assist you in resolving any problem associated with your purchases.

If you need further information regarding Postage and Product Information You can Submit a query on Q & A Options or contact us directly via text or WhatsApp.

Phone: 0183185490 or 0166485848

Courier: Pos laju

Delivery Method

Item will be shipped out on the same day if payment received before 2pm (Mon-Fri), and 10am (Saturday).

Item will be shipped out within 24hours once payment confirmed (weekdays only)

No delivery for first Saturday, Sunday and Public Holiday.

Otherwise, item(s) will be shipped out on next working day.

Please allow 1-2 working days to receive your item.

Feedback

Dear buyers, we will appreciate a positive feedback with all 5 star rating when you are satisfied

Our goal is to make sure you are a happy buyer and have a pleasant shopping experience with us. If you are not satisfied with our services, please send us an email or text message. We'll respond to you within 24 hours and provide you the best resolution. We understand the concerns and frustrations that occasionally occur, and appreciate the opportunity to assist you in resolving any problem associated with your purchases.

Return Policy

We are very confident that our product will meet and surpass your expectations, as your satisfaction is our utmost priority and goal. However, if any item is defective upon receipt, please contact us for the return address. Returns are accepted within 7 days after the buyer receives the item. Returned item has to be in its original condition. Buyer is responsible for return shipping costs. After receiving the return we will make a replacement depending on our available stock, if not available, a refund will be issued

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Product Q&A

Seller Information

Seller Information

Seller

Perfectionist Forever

Ship-From Address

Semenyih, Selangor

Return/Exchange Address

Semenyih, Selangor

Notice on Return/Exchange

We are very confident that our product will meet and surpass your expectations, as your satisfaction is our utmost priority and goal. However, if any item is defective upon receipt, please contact us for the return address. Returns are accepted within 7 days after the buyer receives the item. Returned item has to be in its original condition. Buyer is responsible for return shipping costs. After receiving the return we will make a replacement depending on our available stock, if not available, a refund will be issued

Return / Exchange Policy

Cancellation

Request for cancellation if product has not been dispatched after payment completion.

Return

Request for return within 7 calendar days following delivery date.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller approves return and return is completed.

Exchange

Request for exchange within 7 calendar days following receipt of delivery.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller send new product to buyer, and buyer receives it, and exchange is completed.

How to Request for Cancellation/Return/Exchange

You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected.

You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.

You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

Criteria for Return/Exchange

You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

When request due to change of mind is made after 7 calendar days following delivery date

When product is used, destroyed or damaged

When tag attached to product is removed or package of product is opened and product value is damaged

When sealed package is opened or packaging materials are lost

When too much time has passed and product value has so decreased that its re-sale is not possible

When return/exchange request is made for customized product such as hand-made shoes or accessories

When components of product (including free gift) have been used or lost

When buyer did not follow instructions included in product

As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.

For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.

11street is an open marketplace operated by Celcom Planet Sdn. Bhd. – a joint venture between two established names Celcom Axiata Bhd. and SK Planet Ltd. Celcom Axiata is Malaysia’s premier and most experienced mobile telecommunications group and SK Planet owns Korea’s best e-commerce site, 11st.co.kr, a reliable and revolutionary e-commerce platform.