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In this week's issue we focus heavily on UX design and the trends in the app ecosystem. Furthermore, read about how you could do better customer interviews, and tackle your inner demons (to reach your New Year's resolutions).

Last week we had an article about the trend of messaging apps. This week's article addresses a similar topic. It concludes with the interesting remark: "In sum, messaging platforms enable service brands to deliver unique experiences at scale that resonate with today’s consumer."