Workshop IMPACT

Call for Workshop Papers

Trento, Italy

Co-located to PervasiveHealth 2019

Scope

Service design can provide tools for addressing challenges related to adoption of pervasive health technologies. In this workshop, we will connect people interested in design methods to develop health services and solutions which address the specific needs of digitalization of healthcare and, in particular, citizen and patient empowerment-oriented initiatives.

Digitalization of healthcare creates opportunities for services which allow patients to have a stronger role in their care. For example, shared decision-making tools can empower patients in care related decisions, sensor devices can help patients in building self-awareness of their health, and digital platforms provide new ways for patients to communicate with their peers and care professionals. Service design offers tools for harnessing these new digital enablers for patient empowerment through understanding ecosystems, user journeys and value co-creation models needed for successful implementation and adoption in context of care.

The motivation of the workshop is to connect people who have an interest in creating knowledge and tools addressing specific needs of designing services focusing on issues related to digitalization of services in healthcare context. In current service design methods, there is a gap in considering the digital nature of the service, for example interoperability, usability, security or personalization of the service pathway. In addition, there is need for addressing the specific characteristics of healthcare context in service design guidelines and approaches, such as designing for citizen and patient empowerment, health-behavior change or self-management of chronic diseases. This workshop aims at creating new knowledge on how service design methods, tools and approaches can help in addressing digitalization in healthcare.

Submission

We invite both short (up to 4 pages) and long papers (up to 10 pages). The materials presented in the papers should not be published or under submission elsewhere. All submissions will be reviewed by the Program Committee and external experts to reach a decision on acceptance. In some cases, the Program Committee may decide to conditionally accept a paper to allow the authors to update their submission based on the committee’s feedback. Proceedings will be published in the ACM Digital Library. Submissions must adhere to the double-column ACM format using SIGCHI template. Proceeding templates must be used for preparing the submissions (Word and LaTeX templates are available at https://www.acm.org/publications/proceedings-template). Please follow the instructions available at http://pervasivehealth.org/authors-kit/.