FAQ

February 17, 2018

Thank you for visiting our web site. Your concerns are important to us. We here at BestStunGun.com are dedicated to providing the most updated and accurate information. The following section is designed to address some of the questions or concerns you may have. If you have any other questions regarding Stun Guns or TASER devices, please e-mail us at info@BestStunGun.com. We will make every effort to address your questions promptly and thoroughly.

Dog / Animal Related Questions

Do your products work on dogs?

None of the products are designed to use on dogs. However, we have customers and animal control departments that use our products to stop dog fights and dog attacks. They have given very good feedback on that.

There are many instances reported on the news showing that stun guns were used to stop charging pit bulls. Not only it stopped them, it didn’t cause any permanent damage to the dog either. A lot of our customers found that just by test firing a stun gun, the loud cracking noise is often enough to scare the dog away. If that didn’t work, just stun the animal with the stun gun. The pain that is caused by a stun gun is far more than the pain you can inflict on the animal by kicking or hitting it with a stick. So a stun gun actually gives you a much better chance to fight off the attacking dog than a stick or an empty hand.

Stun guns effects are based on pain compliance. Since wild animals may have higher pain tolerance, stun guns may have very little effect on them. However, if you were confronted by wild animals, you may have a better chance to survive if you have a stun gun to fight with than empty handed.

Recommendation Related Questions

Streetwise 7,000,000 Volts Stun Baton would be an excellent choice. The extended reach feature would allow you to maintain a good distance from your attacker (in this case the aggressive dog).

Streetwise 7,000,000 Volts Stun Baton is very effective when used on an attacking dog. In fact, one of the animal control departments in California uses our Streetwise 800,000 Volts Stun Baton. Their feedback is very positive.

A lot of our customers found that just by test firing a stun gun, the loud cracking noise is often enough to scare the dog away. If that didn’t work, just stun the animal with the stun gun. The pain that is caused by a stun gun is far more than the pain you can inflict on the animal by kicking or hitting it with a stick. So a stun gun actually gives you a much better chance to fight off the attacking dog than a stick or an empty hand.

The best part about the Stun baton 12″ is, let’s say nothing works, the dog probably is going to turn around and bite whatever is causing its pain, in this case, it is the baton. Since it is 12″long, the dog is going to bite the baton, not your hand or leg. This will give you some time to run away as well.

We would recommend the Streetwise Blackout 11 Million Rechargeable Stun Gun. It is only 3.5″ long and weighs 7oz. It is very easy to use and to carry. The best part is, it comes with a wrist strap disable pin. So if the attacker grabs the unit, it will disconnect the pin from the unit and this will disable the unit to be used against you. The Streetwise Stun Baton also has the same feature. It is shaped like a pen for easy carrying. Both are great for women due to its size and power. You can’t go wrong with either one.

If you are looking for something that you can use in distance, then TASERs would be great. They cost more than a stun gun but it is the ultimately non-lethal self defense product available in the market. I would recommend the TASER C2. It is the latest model and has the highest penetration power. It also comes with a built-in laser sight for aiming and LED flashlight. The best part is that it only weighs 7oz and is only 6 inches long. It is very easy to use.
If you are looking for a stun gun which requires you to touch the bad guy with it, I would recommend the Streetwise Blackout 11 Million Rechargeable Stun Rod. It is 19″ long and weight 16oz. It is very easy to use and carry. It is rechargeable so you don’t have to buy a battery for it. The best part is, it comes with a wrist strap disable pin. So if the attacker grabs the unit, it will disconnect the pin from the unit and this will disable the unit to be used against you. It also works as a flashlight.

Hands down the stun cane. The stun cane really works like a walking cane and can support up to 250lb. It also comes with a built-in flashlight which comes in handy. The dual purpose use acts as camaflage, but also means that you have one less thing to carry and think about. Your walking cane, can act as your protection as well.

We would recommend the Streetwise Blackout 5 Million Rechargeable Stun Gun. It is only 3.5″ long and weighs 7oz. It is very easy to use and to carry. The best part is, it comes with a wrist strap disable pin. So if the attacker grabs the unit, it will disconnect the pin from the unit and this will disable the unit to be used against you. The Streetwise Blackout 1.5 Million Rechargeable Stun Rod also has the same feature. It is shaped like a pen for easy carrying. Both are great for women due to its size and power. You can’t go wrong with either one.

Men probably need something small and easy to carry in their jeans or pants pocket or even on their belt. I would recommend the Streetwise SmallFry 8 Million Rechargeable Stun Gun. It is only 3.5″ long and weight 7oz. So it’s about the size of a small cell phone. It is discrete. It is also very powerful. It also comes with a holster which you can easily put on your belt.

It depends on the item you order, the carrier you choose and where you live.

For USPS Priority package: Signature is not required upon delivery except if the package is too large to fit in your mail box, the USPS driver may deliver to your door and ask for a signature.

For UPS package: We do not add the signature request. It is up to UPS driver to decide whether or not to leave the package without signature. You can always contact UPS and make special request or arrangement with them.

For all TASER order: Signature is required due to the value and nature of the item. If no one is available to sign for it, you can contact the carrier (UPS / FedEx) to make arrangement with them to either pick the package up at their facility or waive the lost package insurance and have them drop it off at your location without signature.

Bottom line is, you can always call and ask the carrier to deliver the package without signature if you are willing to waive the lost package insurance. Please make sure you understand that once you make such request, neither the carrier nor our company can be held liable if the package is lost.

Why would I need more than one self defense product?
Very simple. It is for the same reason as having more than one telephone at home. Why would anyone need more than one telephone in the same house? It is because when a telephone rings, you usually will have about 10-15 seconds to locate the phone and respond to it. Most people do not want to miss a phone call. It is their priority to answer the phone before the last ring. Therefore, they will place as many telephones as they can afford all over the house. An average middle class family will have one telephone in the living room, one in the kitchen and one in the bedroom. If answering a simple phone call is such a high priority in the house, what about stopping an intruder? You probably will have to locate the self defense weapon within 10-15 seconds or even less. How would you rate that priority? And more importantly, how would you price it? We strongly believe, when it comes to you and your loved ones, safety is priceless.

Can I come to your store and pick it up?
We do not have a retail location. We are an ecommerce business. All order must be purchased online, by phone or mail. With our fast turnaround time, low shipping cost and 6 month money back guarantee, you will receive your order in just a few business days. It is absolutely risk free to purchase from us.

Why should I trust you?We have been in business since 2003. Have A+ rating with Better Business Bureau. Receive 0 complaint the entire time. We offer 6 months money back guarantee on all stun guns (except for TASER brand and pepper spray product), so it is risk free for you to order. We have sold more than 100,000 stun guns and TASER devices and served more than 25,000 customers like yourself.

Legal Questions

Are stun guns or TASER devices legal?
They are legal in 42 states as long as you are not a minor, do not have any felony record and only use if for self defense. Please visit our Stun Guns Laws page for more detail.

Can I carry them or put them in my car?
Most states allow civilians to have it for personal protection. Different areas might have different regulations. If you are in doubt and need more information, please contact your local law enforcement or sheriff’s office and they should be able to tell you over the phone.

Can I travel with it?
It depends on where you are going and how. According to the Transportation Security Administration, stun guns and self defense sprays are allowed in checked baggage with restriction and prohibited in carry-on. For more information, please visitTSA site or contact your airline, they should be able to help you.

Refund / Return /Exchange Questions

What is your return policy?

For all stun guns – 6 month money back guarantee. If you are not 100% satisfied with your purchase, you can return your order to the us for a full refund. You can return your purchase for up to 6 months from the purchase date. Products must be in the condition you received them and in the original box and/or packaging. Sorry, we cannot refund shipping cost.

For all TASER brand products – 30 day return policy. All TASER brand products are subject to 20% restocking fee (if we don’t call it a “TASER”, it IS NOT a TASER brand product). Opened TASER C2 and taser accessories CANNOT be returned, exchanged or refunded. Products must be in the condition you received them and in the original box and/or packaging. Sorry, we cannot refund shipping cost.

For all spray products – All sales are final. Due to the nature of the product, we cannot accept return for pepper spray and animal spray.

How do I return my product?
Please send an e-mail to sales@beststungun.com or call us toll free at 1-866-321-7886 to receive a return authorization no later than 6 months after original ship date. Please include the following information in your e-mail:

Name

Order ID

Address

Contact phone number

Reason for return (if product is defected)

A return authorization will be sent within 24 hours via e-mail. Please print the return authorization email and return with the order.

IMPORTANT: Any return must be authorized by BestStunGun.com and under no circumstances will returns be accepted otherwise. We are not responsible for lost or damaged returns. Customer is responsible for return shipping.

Do I or Can I replace the batteries for the rechargeable unit?
No. Since the battery compartment is completely sealed, you cannot replace the batteries. However, all of our rechargeable units can be recharged 100 times; this should already last you years.

Does the stun gun have a battery indicator?
Unfortunately, No. But when you test fire the unit, you should be able to tell if the batteries are getting weaker. When the battery is weak, you can see that the current that passes through the metal prongs is not as strong.

Is the Lithium Power Magazine (for TASER C2) or Digital Power Magazine (for TASER X26C) rechargeable?
No. The Lithium Power Magazine for TASER C2 can provide 50+ firing. The Digital Power Magazine for TASER X26C can provide 90+ firing. You may purchase another power magazine when it is dead.

The built-in rechargeable battery should support up to 100 times recharge. According to the manufacturer, you only need to recharge it every 30-60 days under normal usage, the rechargeable unit should last about 6-8 years.

What is the difference between NiMh battery and NiCad?
The main difference between the two is that Ni-MH battery (the newer technology of the two) can hold the charge longer due to its higher energy density than Ni-Cads. The capacity of a Ni-MH is approximately twice the capacity of its NiCad counterpart. What this means for you is increased run-time from the battery with no additional bulk or weight. Ni-MH also offers another major advantage: NiCad batteries tend to suffer from what is called the “memory effect”. Ni-MH batteries are less prone to develop this problem and thus require less maintenance and conditioning.

Warranty Questions

What does the manufacturer limited lifetime warranty cover?
It covers everything that is the manufacturer’s fault. Meaning if the unit is sitting on your table and just stops working, it will be 100% covered. If you drop the unit and it stops working, it WILL NOT be covered.

What does the 2-Year or 3-Year Unlimited Warranty cover?
Basically it is a replacement guarantee and it covers everything. As long as you contact us and can ship us back the broken or defective product, we will replace it one time with a new one within the coverage period. This warranty does not cover lost or stolen items.

Stun Guns Questions

Can stun guns be used at a distance?

No, all stun guns require direct contact in order for it to work. TASERs are the only product that will allow you to use in distance. Please see the question: How does TASER works to learn more about it.

Which stun gun do you recommend
We recommend the Streetwise “Small Fry” Mini Stun Gun. It is the smallest model and has the highest knock down power of 1 Million Volts. The best part is that it only weighs 7 oz and is only 3 inches long.

How stun guns work?
Stun gun uses high voltage and low amperage to temporarily disable an attacker. Stun gun does not rely on pain for results. The energy stored in stun gun is dumped into the attacker muscles causing them to do a great deal of work rapidly. This rapid work cycle instantly depletes the attacker blood sugar by converting it to lactic acid. In short, he is unable to produce energy for his muscles, and his body is unable to function properly. Stun gun also interrupts the tiny neurological impulses that control and direct voluntary muscle movement. When the attacker neuromuscular system is overwhelmed and controlled by the stun gun he loses his balance.

When a stun gun touches both probes against the assailant’s body for ½ second, it will startle the assailant, giving him some pain, muscular contraction and shock. For 1-2 seconds, it will cause muscle spasms and a dazed mental state. For 3-5 seconds, it will cause loss of balance and muscle control, total mental confusion and disorientation, leaving him dazed. Under no conditions can you suffer a charge back to your own body, even if the assailant touches you while you are using a stun gun on him.

Isn’t high voltage lethal?
It’s not the volts; it’s the amps that are dangerous. One can receive a 25,000-volt shock of static electricity from a doorknob on a dry day without harm. The physiological effect of electrical shock is determined by: the current, its duration, and the power source that produces the shock. The typical household current of 110 volts is dangerous because it can pump many amperes of current throughout the body indefinitely. By contrast, the Taser power supply consists of an alkaline 9-Volt battery that is capable of supplying less than three watts of electrical power for a few minutes.

If 1,000,000 volts aren’t dangerous, how do people get electrocuted by a 110 volt house outlet?
It is because you only have ½ the information. It is impossible to discuss the “danger” of voltage without also discussing amps. Compare dropping a bowling ball 100 feet onto someone versus dropping a ping pong ball. The HEIGHT OF THE DROP can be compared to the voltage. The weight of the ball can be compared to the amps. A 110 volt house outlet has 16 amps, a Christmas tree bulb has 1.0 amp and most stun guns have 0.003 amps.

What voltage would you recommend for a stun gun?
Since higher voltage means faster immobilization, it also means the current can pass through more layers of clothing. We would recommend as high a voltage as you can afford. It is also like buying a computer- you would like to get the fastest one if you could afford it.

Is the safety switch in the ON position means the safety is on?
Basically, the safety switch is actually the power button. When the power button is in ON position, this means the unit is ready to be used.

TASER Questions

What is a TASER?
Taser is a trademark name from TASER International which is also the manufacturer that makes TASER for law enforcement. TASER is the only product in the market which will shoot out two 15 feet of wire and allow you to shoot at a distance.

How does TASER work?
When you purchase a TASEr, it doesn’t matter which model you buy, they all work the same. Here is how they work.

All TASER devices come in two parts, the first part is the TASER itself which works as a handheld stun gun that allows you to make direct contact with the attacker.

The 2nd part is what they call the “air cartridge”. An air cartridge is a square looking box which has two 15-foot wires that are attached to metal probes.

When you insert the air cartridge into the front of the TASER, press the trigger, the air cartridge is going to open up and will shoot out two 15-foot wires and that’s what gives you the distance. As long as the Taser is attached to the attacker’s body through the wire, everytime you press the trigger, the TASER will send out a few second pulse through the wire into the attacker’s body which will keep him down.

Each air cartridge is for one shot only. Once the shot has been fired, you can just simply unplug the air cartridge from the TASER and insert a new one and get ready for another 15ft shot.

What is the voltage for TASER?
50,000 Volt. However, do not measure the effectiveness of TASER by voltage alone. TASER uses a patent technology called Neuromuscular Incapacitation (NMI). It is way more effective than a regular stun guns. Please visit our First Timer’s Guide to learn more about stun gun and TASER.

If TASER is not considered a firearm, why is a background check required?
Unlike firearms, the TASER background check is not required by the federal government. The background check is actually with the manufacturer, TASER International. TASER International makes TASERs for law enforcement as well as civilian; therefore, they want to ensure that no civilian TASER will fall in the wrong hand and use it against the law enforcement. That’s why they require background check for everyone who wants to own a TASER.

How does the background check work?
For TASER M26C/M18L and TASER X26C, we will do the background check for you before processing the order.

For Taser C2, it is your responsibility to contact the manufacturer and activate the unit once you receive the actual item from us. The manufacturer will perform the background check prior to activating the unit for you. You can either call them by phone or do it over the internet. The process should only take 20-25 minutes and it is absolute free.

I have a felony record, does that mean I cannot purchase a Taser?
We can perform a background check for you with the manufacturer for free before we process your order. If you pass, you can go ahead and order and if you don’t, it won’t cost you anything and you have nothing to lose.

What will you do with my background check information?
We will submit that information to the manufacturer secured background check system. We will then delete your information such as date of birth, driver license # and last of digit of your SSN immeditaely.

Which Taser would you recommend?
We would recommend the TASER C2. It is the latest model and has the highest penetration power. It also comes with a built-in laser sight for aiming and LED flashlight. The best part is that it only weighs 7oz and is only 6 inches long.

How can the Taser be so effective yet non-injurious?
The Taser does not depend upon impact or body penetration to achieve its effect. Its pulsating electrical output interferes with communication between the brain and the muscular system, resulting in loss of control. However, the Taser is non-destructive to nerves, muscles and other body elements. It simply affects them in their natural mode. More importantly, no deaths have ever been directly attributed to the TASER .

What has testing revealed regarding the Taser?
Anesthesiologist and specialist in medical electronics, Dr. Frank Summers, MD of St. Joseph’s Hospital, Orange, California, directed tests of volunteers at St. Joseph’s in 1971 and 1974. Dr. Summers stated, “…We undertook this volunteer test in the operating rooms at St. Joseph’s Hospital. We had an assembly of cardiovascular surgeons, cardiologists… we had a real TASER. We tested extensively and made movies. The tests were impressive. We monitored all parameters of physiology, including electro cardiographs. The tests did not produce any lethal effects and we found that the background work that had been done did indeed pan out in practice.”

Does the TASER affect the heart or a cardiac?
The Taser’s output is well below the level established as “safe” by the federal government in approving such devices as the electrified cattle fence. In a medical study of the Model XR 500K electronic stun gun, Dr. Robert Stratbucker of the University of Nebraska Medical Center confirmed that the T-Wave does not interrupt the heartbeat or damage a pacemaker. Any modern pacemaker is designed to withstand electrical defibrillator pulses that are hundreds of times stronger than the Taser’s output. The AIR TASER current of 0.3 joules is well below the 10-50 joule threshold above which cardiac ventricular fibrillation can occur.

Will the TASER cause electrocution?
No. The output is metered by the electronics and the electrical energy in each pulse is always the same, regardless of the target condition. The electrical output will not be transferred from one person to another even if they touch. Taser, Inc.’s president has been stunned by an Taser while standing in water to emphasize this point.

What are the aftereffects?
A person hit with an Taser will feel dazed for several minutes. The pulsating electrical output causes involuntary muscle contractions and a resulting sense of vertigo. It can momentarily stun or render an attacker unconscious. Yet, the Taser’s low electrical amperage and short duration of pulsating current, ensures a non-lethal charge. Moreover, it does not cause permanent damage or long-term aftereffects to muscles, nerves or other body functions. A January 1987 Annals of Emergency Medicine study reported TASER technology leaves no long term injuries compared with 50% long term injuries for gun shot injuries.

Must the probes penetrate the body to be effective?
No. The electrical current will “jump” up to two inches as long as both probes are attached to clothing or skin. At most, only the 3/8-inch needlepoint will penetrate the skin. They have less energy than a spring propelled BB.

What if the probes miss?
The Taser can be used in a touch-stun mode. The user is thus provided with a final backup if the probes miss the target. Should the user miss or engage a second attacker, he can touch the unit directly to the target and it will work like a powerful touch-stun device.

What is the best-shot at maximum range?
As long as the spread of the probes is at least six inches, the AIR TASER will be extremely effective. To ensure that the spread is greater than six inches, the Taser should be fired at a target several feet away. The optimum shot is from seven to ten feet away form the target to achieve maximum effect. At seven to ten feet away – the spread of the probes will be approximately 16 inches, ensuring that the target receives the most efficient T-Wave flow.

Does temperature have a detrimental effect on the Taser?
No. The Taser utilizes compressed nitrogen (an inert gas). The Taser compressed air capsules have successfully held their charges at temperatures of minus 20º F and up to 160º F. Moreover, altitude will not adversely effect the firing of an Taser. In addition, the temperature will not effect the T-Wave. However, as with any product containing polycarbonates and other thermoplastics, the Taser and Air Cartridges should never be left in direct sunlight.

What is the difference between EMD weapons and Stun weapons?
EMD weapons: EMD weapons use a more powerful 18 to 26 watt electrical signal to completely override the central nervous system and directly control the skeletal muscles. This EMD effect causes an uncontrollable contraction of the muscle tissue, allowing the M-Series to physically debilitate a target regardless of pain tolerance or mental focus. The Air Taser Gun M-Series are EMD weapons – specifically designed to stop even the most elite, aggressive, focused combatants. Rather than simply interfering with communication between the brain and muscles, the Air Taser Gun EMD systems directly tell the muscles what to do: contract until the target is in the fetal position on the ground. The Air Taser Gun provides maximum safety for both the officer and the subject by bringing dangerous situations quickly under control before force escalates to lethal levels.

Stun weapons: Traditional stun technology weapons operate in a 7 to 14 watt range and interfere with the communication signals within the nervous system of the target. These stun systems primarily effect the sensory nervous system. Like static on the communication lines between the brain and the body, stun systems interfere with the human command and control systems. However, a small percentage of people with a very high tolerance for electrical stimulation can fight through the effect of these 7 to 14 watt systems. The Air Taser 34000 series is a stun weapon using the same settings used by law enforcement for over 20 years.

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