Add you email address and password, then tap Sign in. Windows Phone will try to set up your email automatically, but if it can't, make sure your username and password are correct, then select Try again. If it still cannot connect, select Advanced > Internet email.

In Account type, select POP or IMAP and enter your incoming and outgoing server names. Type in the full name of the server for your email provider. If you need help finding the necessary settings, see our commonly asked questions for mobile setup here.

If you're adding your work or school account and your organization uses Microsoft 365 for business to host your email, the settings are listed in the table below.

If you see the message “We couldn’t find the settings for the account information you entered”, make sure the email address and password are correct, and then select Try again. If setup completes successfully, skip to step 6.

If your email account can't be set up automatically, select Advanced, and then select Internet mail. Enter this:

Account name This is a descriptive name for your account.

Your name Type your name as you want it to appear when you send email messages from your phone.

Incoming e-mail server This is the incoming email server for your account. If you’re connecting to your Microsoft 365 email, the IMAP or POP server name is partner.outlook.cn. If you’re not using Microsoft 365, see the Find your POP or IMAP server settings expando in this article.

Account type This will be either POP or IMAP.

User name This is your full email address, for example, tony@contoso.cn.

Password This is the password for your email account.

Outgoing (SMTP) e-mail server This is the outgoing email server name. If you’re connecting to your Microsoft 365 email, the SMTP server name is partner.outlook.cn. If you’re not using Microsoft 365, see Find your POP or IMAP server settings later in this article.

If your email account is the type that requires registration, you must register it the first time you sign in to Outlook on the Web. Connecting to your email account through a mobile phone will fail if you haven't registered your account through Outlook on the Web. After you sign in to your account, sign out. Then try to connect using your mobile phone.