urn:lsid:ibm.com:blogs:entries-8ba817c2-dcca-41f9-acf4-4be5ca3a8c86Network and Service AssuranceWelcome to the Network and Service Assurance Blog, where you can read the perspectives from network and service assurance experts. This Blog provides insights into the network and service assurance solution, as well as technical details about specific IBM0304542015-07-30T06:39:25-04:00IBM Connections - Blogsurn:lsid:ibm.com:blogs:entry-cafe106c-3321-4fcd-b451-cbbafc8653c3Controlling event interaction in the OMNIbus Web GUI Event ViewerSteveHowell2700029KG6activefalsecdd16df5-7bb8-4ef1-bcb9-cefb1dd40581Comment Entriesapplication/atom+xml;type=entryLikestrue2015-07-30T06:39:25-04:002015-07-30T06:39:25-04:00<p dir="ltr">Last week I posted two blog entries describing some of the latest developments in OMNIbus Web GUI, specifically in the Event Viewer component.</p>
<p dir="ltr">Today I have posted another demo video from a member of the Web GUI development team. This video shows how Web GUI administrators can control how operators interact with events which appear in the Event Viewer, via user preference settings.</p>
<p dir="ltr">The latest video is available to watch <a href="https://www.ibm.com/developerworks/community/groups/service/html/community/updates?communityUuid=3f429872-4a01-42e8-baf6-c919d9c08824&amp;filter=all#fullpageWidgetId=W1907d763566f_426f_a280_9ecf220904e6&amp;file=ada30772-31fe-44bf-b8b4-dd7e4f072ad6!20dd8a03-d60c-48e8-ac2b-8f5f1831c405" target="_blank">here</a>.</p>Last week I posted two blog entries describing some of the latest developments in OMNIbus Web GUI, specifically in the Event Viewer component. Today I have posted another demo video from a member of the Web GUI development team. This video shows how Web GUI...00202urn:lsid:ibm.com:blogs:entries-8ba817c2-dcca-41f9-acf4-4be5ca3a8c86Network and Service Assurance2015-07-30T06:39:25-04:00urn:lsid:ibm.com:blogs:entry-d91b459c-923e-4021-a08e-1e7c9139e7acSupport training video released for Netcool Omnibus Web Gui 8.1dplantz1000003W46activefalsecdd16df5-7bb8-4ef1-bcb9-cefb1dd40581Comment Entriesapplication/atom+xml;type=entryLikestrue2015-07-28T16:50:31-04:002015-07-28T16:50:31-04:00<p dir="ltr"><span style="color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 13.6000003814697px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 16.3199996948242px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px; display: inline !important; float: none; background-color: rgb(255, 255, 255);">Recently released: Replacing the default SSL certificate with a self-signed certificate</span><br style="color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 13.6000003814697px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 16.3199996948242px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);">
<a href="http://bit.ly/1Mt99tM">http://bit.ly/1Mt99tM</a></p>Recently released: Replacing the default SSL certificate with a self-signed certificate http://bit.ly/1Mt99tM10325urn:lsid:ibm.com:blogs:entries-8ba817c2-dcca-41f9-acf4-4be5ca3a8c86Network and Service Assurance2015-07-30T06:39:25-04:00urn:lsid:ibm.com:blogs:entry-61827003-b0fe-451a-b8fd-166732ad4d69Attend the Ask the Expert Web seminar: July 30th Netcool OMNIbus Web GUIdplantz1000003W46activefalsecdd16df5-7bb8-4ef1-bcb9-cefb1dd40581Comment Entriesapplication/atom+xml;type=entryLikestrue2015-07-28T11:03:08-04:002015-07-28T11:03:08-04:00<p dir="ltr"><span style="color: rgb(50, 54, 63); font-family: 'Open Sans', 'Helvetica Neue', Helvetica, Arial; font-size: 13px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 16px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px; display: inline !important; float: none; background-color: rgb(255, 255, 255);">Attend the Ask the Expert Web seminar: </span></p>
<p dir="ltr"><span style="color: rgb(50, 54, 63); font-family: 'Open Sans', 'Helvetica Neue', Helvetica, Arial; font-size: 13px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 16px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px; display: inline !important; float: none; background-color: rgb(255, 255, 255);">Netcool OMNIbus Web GUI 8.1 Load Balancing with JazzSM Jul 30 2015</span></p>
<p dir="ltr">for details</p>
<p dir="ltr"><a href="http://t.co/FB7t0LluOr" rel="nofollow" style="outline: none 0px; text-decoration: none; color: rgb(73, 174, 240); cursor: pointer; -webkit-user-select: text !important; font-family: 'Open Sans', 'Helvetica Neue', Helvetica, Arial; font-size: 13px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 16px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);" target="_blank">bit.ly/1SKYkmD</a></p>Attend the Ask the Expert Web seminar: Netcool OMNIbus Web GUI 8.1 Load Balancing with JazzSM Jul 30 2015 for details bit.ly/1SKYkmD00330urn:lsid:ibm.com:blogs:entries-8ba817c2-dcca-41f9-acf4-4be5ca3a8c86Network and Service Assurance2015-07-30T06:39:25-04:00urn:lsid:ibm.com:blogs:entry-2a50eafb-8982-448d-af0d-4d5c86cfaeednco_p_generic_tmf814_2_0 probe unable to subscribe to Ericsson SOEM notificationfirdausbaharuddin270003UPA7activefalsefirdausbaharuddin270003UPA7activefalsecdd16df5-7bb8-4ef1-bcb9-cefb1dd40581Comment Entriesapplication/atom+xml;type=entryLikestrue2015-07-27T12:34:36-04:002015-07-28T04:33:45-04:00<p dir="ltr" style="text-align: justify;">Previously, it was reported that users of <strong>probe-nco-p-generic-tmf814-2_0</strong> usually encountered a connection problem when subscribing to notification of the <strong>Ericsson SOEM EMS. </strong>This was observed in the probe debug log shown below</p>
<p dir="ltr" style="text-align: justify;">...</p>
<p dir="ltr" style="text-align: justify;"><span style="color:#0000FF;">2015-06-30T15:24:51: Debug: D-JPR-000-000: Subscribing for notifications<br>
2015-06-30T15:24:51: Debug: D-JPR-000-000: Subscribe notification consumer...<br>
2015-06-30T15:24:51: Debug: D-JPR-000-000: Populating event channel...<br>
2015-06-30T15:24:51: Debug: D-JPR-000-000: Set consumer admin...<br>
2015-06-30T15:24:51: Debug: D-JPR-000-000: Set proxy push supplier...</span><br>
<span style="color:#FF0000;">2015-06-30T15:24:51: Error: E-JPR-000-000: Exception when subscribing to notification : org.omg.CORBA.UNKNOWN:&nbsp;&nbsp; vmcid: 0x0&nbsp; minor code: 0 completed: Maybe</span><br>
<span style="color:#0000FF;">2015-06-30T15:24:51: Information: I-JPR-000-000: Endpoint subscribed<br>
2015-06-30T15:24:51: Debug: D-JPR-000-000: com.ibm.tivoli.netcool.omnibus.probe.framework.ProbeRunner.connect EXITING<br>
2015-06-30T15:24:51: Debug: D-JPR-000-000: com.ibm.tivoli.netcool.omnibus.probe.framework.ProbeRunner.resetRetry ENTERING<br>
2015-06-30T15:24:51: Debug: D-JPR-000-000: com.ibm.tivoli.netcool.omnibus.probe.framework.ProbeRunner.resetRetry EXITING<br>
2015-06-30T15:24:51: Information: I-JPR-000-000: Probe connected<br>
2015-06-30T15:25:51: Debug: D-JPR-000-000: com.ibm.tivoli.netcool.omnibus.probe.framework.HeartbeatTask.run ENTERING<br>
2015-06-30T15:25:51: Information: I-JPR-000-000: Checking Probe Heartbeat<br>
2015-06-30T15:25:51: Debug: D-JPR-000-000: com.ibm.tivoli.netcool.omnibus.probe.framework.HeartbeatTask.run EXITING<br>
2015-06-30T15:25:51: Information: I-JPR-000-000: DISCONNECT &#39;Lost subscription&#39;<br>
2015-06-30T15:25:51: Debug: D-JPR-000-000: com.ibm.tivoli.netcool.omnibus.probe.framework.ProbeRunner.resetForRetry ENTERING<br>
2015-06-30T15:25:51: Debug: D-JPR-000-000: com.ibm.tivoli.netcool.omnibus.probe.framework.ProbeRunner.haltScheduledTasks ENTERING<br>
2015-06-30T15:25:51: Debug: D-JPR-000-000: com.ibm.tivoli.netcool.omnibus.probe.framework.ProbeRunner.haltScheduledTasks EXITING<br>
2015-06-30T15:25:51: Debug: D-JPR-000-000: Scheduled resync time = 0 : Time now = 1435670751436<br>
2015-06-30T15:25:51: Debug: D-JPR-000-000: com.ibm.tivoli.netcool.omnibus.probe.framework.ProbeRunner.disconnectProbe ENTERING<br>
2015-06-30T15:25:51: Information: I-JPR-000-000: Probe disconnecting<br>
2015-06-30T15:25:51: Information: I-JPR-000-000: Disconnecting TMF814...<br>
2015-06-30T15:25:51: Information: I-JPR-000-000: Probe disconnected</span><br>
...<br>
<br>
From IBM ORB debug log, the above error message (highlighted in red) indicated that when probe was requesting TMF814 API obtain_notification_push_supplier, the EMS replied with SYSTEM_EXCEPTION<br>
&nbsp;</p>
<p dir="ltr"><span style="color:#0000FF;"><strong>OUT GOING:</strong><br>
Request Message<br>
Date:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; June 30, 2015 3:24:51 PM CEST<br>
Thread Info:&nbsp;&nbsp; ProbeRunner<br>
Local Port:&nbsp;&nbsp;&nbsp; 41218 (0xA102)<br>
Local IP:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 10.127.44.88<br>
Remote Port:&nbsp;&nbsp; 27889 (0x6CF1)<br>
Remote IP:&nbsp;&nbsp;&nbsp;&nbsp; 10.127.44.88<br>
GIOP Version:&nbsp; 1.2<br>
Byte order:&nbsp;&nbsp;&nbsp; big endian<br>
Fragment to follow: No&nbsp; &nbsp;<br>
Message size:&nbsp; 160 (0xA0)<br>
--<br>
<strong>Request ID:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 20</strong><br>
Response Flag:&nbsp;&nbsp;&nbsp;&nbsp; WITH_TARGET<br>
Target Address:&nbsp;&nbsp;&nbsp;&nbsp; 0<br>
Object Key:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; length = 64 (0x40)<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 004F4F00 FE504F41 FE457665 6E744368<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 616E6E65 6C466163 746F7279 504F41FE<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 00000000 00000000 493F35DF 134EC7F4<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 00000000 00000000 00000000 00000003<br>
Operation:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; obtain_notification_push_supplier<br>
Service Context:&nbsp;&nbsp; length = 2 (0x2)<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Context ID:&nbsp; 1229081874 (0x49424D12)<br>
&nbsp;&nbsp;&nbsp; Context data:&nbsp; length = 8 (0x8)<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 00BD0001 16000001&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Context ID:&nbsp; 17 (0x11)<br>
&nbsp;&nbsp;&nbsp; Context data:&nbsp; length = 2 (0x2)<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0002&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;<br>
Data Offset:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; a2</span></p>
<p dir="ltr"><br>
<span style="color:#0000FF;">0000: 47494F50 01020000 000000A0 00000014&nbsp;&nbsp; GIOP............<br>
0010: 03000000 0000BDBD 00000040 004F4F00&nbsp;&nbsp; ...........@.OO.<br>
0020: FE504F41 FE457665 6E744368 616E6E65&nbsp;&nbsp; .POA.EventChanne<br>
0030: 6C466163 746F7279 504F41FE 00000000&nbsp;&nbsp; lFactoryPOA.....<br>
0040: 00000000 493F35DF 134EC7F4 00000000&nbsp;&nbsp; ....I?5..N......<br>
0050: 00000000 00000000 00000003 00000022&nbsp;&nbsp; ...............&quot;<br>
0060: 6F627461 696E5F6E 6F746966 69636174&nbsp;&nbsp; obtain_notificat<br>
0070: 696F6E5F 70757368 5F737570 706C6965&nbsp;&nbsp; ion_push_supplie<br>
0080: 7200BDBD 00000002 49424D12 00000008&nbsp;&nbsp; r.......IBM.....<br>
0090: 00BD0001 16000001 00000011 00000002&nbsp;&nbsp; ................<br>
00A0: 0002BDBD BDBDBDBD 00000002&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ............&nbsp;&nbsp;</span> &nbsp;<br>
&nbsp;<br>
<br>
<span style="color:#FF0000;"><strong>IN COMING:</strong><br>
Reply Message<br>
Date:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; June 30, 2015 3:24:51 PM CEST<br>
Thread Info:&nbsp;&nbsp; RT=3:P=690676:O=0:TCPTransportConnection[addr=10.127.44.88,port=27889,local=41218]<br>
Local Port:&nbsp;&nbsp;&nbsp; 41218 (0xA102)<br>
Local IP:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 10.127.44.88<br>
Remote Port:&nbsp;&nbsp; 27889 (0x6CF1)<br>
Remote IP:&nbsp;&nbsp;&nbsp;&nbsp; 10.127.44.88<br>
GIOP Version:&nbsp; 1.2<br>
Byte order:&nbsp;&nbsp;&nbsp; big endian<br>
Fragment to follow: No&nbsp; &nbsp;<br>
Message size:&nbsp; 56 (0x38)<br>
--<br>
<strong>Request ID:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 20</strong><br>
Service Context:&nbsp;&nbsp; length = 0 (0x0)<br>
<strong>Reply Status:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; SYSTEM_EXCEPTION</strong><br>
Exception ID:&nbsp;&nbsp;&nbsp;&nbsp; IDL:omg.org/CORBA/UNKNOWN:1.0<br>
Minor code:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0(0x0)<br>
Completion status:MAYBE</span></p>
<p dir="ltr" style="text-align: justify;"><br>
<span style="color:#FF0000;">0000: 47494F50 01020001 00000038 00000014&nbsp;&nbsp; GIOP.......8....<br>
0010: 00000002 00000000 0000001E 49444C3A&nbsp;&nbsp; ............IDL:<br>
0020: 6F6D672E 6F72672F 434F5242 412F554E&nbsp;&nbsp; omg.org/CORBA/UN<br>
0030: 4B4E4F57 4E3A312E 30000000 00000000&nbsp;&nbsp; KNOWN:1.0.......<br>
0040: 00000002</span><br>
<br>
<br>
This is because it was found that (and later confirmed by Ericsson) SOEM EMS TMF814 implementation only supported <strong>STRUCTURED_EVENT</strong>. Different from the GA-ed version of the probe; <strong>probe-nco-p-generic-tmf814-2_0</strong> which only supported <strong>SEQUENCE_EVENT</strong>. Therefore, in <strong>probe-nco-p-generic-tmf814-2_1</strong> (testfix), a new probe property; <strong>NotificationClientType</strong> has been introduced&nbsp; to support both <strong>SEQUENCE_EVENT and STRUCTURED_EVENT</strong>.&nbsp; By default, this property has a value of &#39;<strong>SEQUENCE_EVENT</strong>&#39;. Since this EMS only support Structure event, user need to enable and change the property value to &#39;<strong>STRUCTURED_EVENT</strong>&#39; after apply the testfix.<br>
<br>
&nbsp;</p>Previously, it was reported that users of probe-nco-p-generic-tmf814-2_0 usually encountered a connection problem when subscribing to notification of the Ericsson SOEM EMS. This was observed in the probe debug log shown below ... 2015-06-30T15:24:51: Debug:...00187urn:lsid:ibm.com:blogs:entries-8ba817c2-dcca-41f9-acf4-4be5ca3a8c86Network and Service Assurance2015-07-30T06:39:25-04:00urn:lsid:ibm.com:blogs:entry-0b8b0b5d-0db2-47f2-8346-6aba5f5083c0Automatically starting IBM Tivoli Network Manager server coupled with a local DB2 NCIM database after a server rebootjrswan1200006N1Yactivefalsejrswan1200006N1Yactivefalsecdd16df5-7bb8-4ef1-bcb9-cefb1dd40581Comment Entriesapplication/atom+xml;type=entryLikestrue2015-07-24T14:38:06-04:002015-07-24T14:38:06-04:00<p dir="ltr">When you have your IBM Tivoli Network Manager (ITNM) core server and DB2 installed on the same server, AND you want to set up your<br>
ITNM server to automatically restart upon a reboot, there are a couple of configuration items that you will need to take.<br>
<br>
For this situation, we&#39;re going to set all three (tip, nco, and ncp) to autostart.&nbsp; We call this a<br>
single server install.&nbsp; As the root user, go to the NCHOME/precision/install/scripts directory.<br>
<br>
Run the create_all_control.sh script and use the &quot;auto_only&quot; option<br>
<br>
#source /opt/IBM/tivoli/netcool/env.sh<br>
#cd /opt/IBM/tivoli/netcool/precision/install/scripts<br>
#./create_all_control.sh -auto_only<br>
<br>
This will create scripts &quot;ncp&quot;, &quot;nco&quot;, &quot;tip&quot;, in &quot;/etc/init.d&quot;, create symbolic<br>
links to the rcX.d folders and sets the run levels for these services to 3 and 5.<br>
<br>
Check to see if these were added to autostart by using chkconfig<br>
<br>
#chkconfig --list|grep -E &quot;nco|tip |ncp&quot;<br>
nco&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0:off&nbsp;&nbsp; 1:off&nbsp;&nbsp; 2:off&nbsp;&nbsp; 3:on&nbsp;&nbsp;&nbsp; 4:off&nbsp;&nbsp; 5:on&nbsp;&nbsp;&nbsp; 6:off<br>
ncp&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0:off&nbsp;&nbsp; 1:off&nbsp;&nbsp; 2:off&nbsp;&nbsp; 3:on&nbsp;&nbsp;&nbsp; 4:off&nbsp;&nbsp; 5:on&nbsp;&nbsp;&nbsp; 6:off<br>
tip&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0:off&nbsp;&nbsp; 1:off&nbsp;&nbsp; 2:off&nbsp;&nbsp; 3:on&nbsp;&nbsp;&nbsp; 4:off&nbsp;&nbsp; 5:on&nbsp;&nbsp;&nbsp; 6:off<br>
<br>
Make sure your current runlevel is one that is set to &quot;on&quot;<br>
<br>
#who -r<br>
run-level 5&nbsp; 2015-04-03 21:09&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; last=S<br>
<br>
After doing the above, you are all set with automatically starting the ITNM core services, the TIP<br>
server, and the Objectserver in a single server installation. &nbsp;<br>
<br>
<br>
Easy right?<br>
<br>
<br>
But what about DB2?&nbsp; What you will soon find out is that if you don&#39;t have DB2 automatically starting at<br>
boot time as well, then the ITNM core server will fail to start.&nbsp; ITNM requires a backend database<br>
to be running before it will completely initiate, so if it has not completely initialized before<br>
ITNM attempts to start, or it doesn&#39;t come up at all, then you will see that the ITNM core services<br>
are not fully functional upon restart.<br>
<br>
#itnm_status<br>
OMNIbus:<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; nco_pad&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; RUNNING&nbsp; PID=3451&nbsp; NCO_PA<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; nco_objserv&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; RUNNING&nbsp; PID=3479&nbsp; NCOMS<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; nco_p_mttrapd&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; RUNNING&nbsp; PID=3525&nbsp; NCOMS<br>
Network Manager:<br>
&nbsp; Domain:&nbsp; NCOMS<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ncp_ctrl&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; RUNNING&nbsp; PID=6306&nbsp; NCOMS<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ncp_store&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; RUNNING&nbsp; PID=6596&nbsp; NCOMS<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ncp_class&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; RUNNING&nbsp; PID=6597&nbsp; NCOMS<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ncp_model&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FAILED&nbsp;&nbsp; PID=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; NCOMS<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ncp_disco&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; WAITING&nbsp; PID=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; NCOMS<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ncp_d_helpserv&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; RUNNING&nbsp; PID=6598&nbsp; NCOMS<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ncp_config&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; RUNNING&nbsp; PID=6599&nbsp; NCOMS<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ncp_poller(default)&nbsp;&nbsp;&nbsp; WAITING&nbsp; PID=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; NCOMS<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; nco_p_ncpmonitor&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; RUNNING&nbsp; PID=6600&nbsp; NCOMS<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ncp_g_event&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; WAITING&nbsp; PID=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; NCOMS<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ncp_webtool&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; RUNNING&nbsp; PID=6603&nbsp; NCOMS<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ncp_virtualdomain&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; WAITING&nbsp; PID=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; NCOMS<br>
Tivoli Integrated Portal:<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Server&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; RUNNING&nbsp; PID=4302<br>
<br>
<br>
Model&#39;s log file will show that it cannot connect to the database:<br>
<br>
<br>
ncp_model ( IBM Tivoli Network Manager Topology Model Engine )<br>
Copyright (C) 1997 - 2010 By IBM Corporation.&nbsp; All Rights Reserved.&nbsp; See product license for details.<br>
<br>
IBM Tivoli Network Manager Version 4.1.1 (Build 11) 64 bit created by ncpbuild at 13:14:25 Wed May 21 BST 2014<br>
<br>
Sun Apr&nbsp; 5 23:46:09 2015&nbsp; Warning: Cannot connect to database found in file CMdlApplication.cc at line 175 - : 08001 (Error -30081): [IBM][CLI Driver] SQL30081N&nbsp; A communication error has been detected. Communication protocol being used: &quot;TCP/IP&quot;.&nbsp; Communication API being used: &quot;SOCKETS&quot;.&nbsp; Location where the error was detected: &quot;9.53.113.167&quot;.&nbsp; Communication function detecting the error: &quot;connect&quot;.&nbsp; Protocol specific error code(s): &quot;111&quot;, &quot;*&quot;, &quot;*&quot;.&nbsp; SQLSTATE=08001<br>
(from CNcpDB2Dbh.cc line 166) dbId: NCIM<br>
Sun Apr&nbsp; 5 23:46:09 2015&nbsp; Termination: Exit function called found in file CMdlApplication.cc at line 177 - Error: Failed to connect to database<br>
<br>
ncp_model is dead.<br>
<br>
<br>
One way to avoid this is to modify the ncp script that was previously created when the create_all_control.sh script<br>
is ran above.&nbsp; Adding this section to the script right before it attempts to start ITNM will provide a<br>
check for the db2 database and will force the itnm initialization to wait until db2 is up and running before it allows<br>
the ITNM core services to be started:<br>
<br>
while true;<br>
&nbsp;&nbsp;&nbsp; do i=`ps aux|grep [d]b2sysc|wc -l`;<br>
&nbsp;&nbsp;&nbsp; if [ $i -gt 0 ]; then break;<br>
&nbsp;&nbsp;&nbsp; else echo &quot;DB2 is not running&quot;;<br>
&nbsp;&nbsp;&nbsp; fi;<br>
&nbsp;&nbsp;&nbsp; sleep 10;<br>
done<br>
<br>
You will want to place this immediately above the following line in the script:<br>
<br>
su - $user -c &quot;${ITNM_BIN_DIR}/ncp_control.sh $1&quot;<br>
<br>
Note that this solution is simple and does not take into account things such as multiple DB2 instances<br>
on the server (it only checks for existence of db2sysc running before it starts) and does not<br>
make any provision for remote DB2 as well.&nbsp; It also requires that you add autostart options for DB2 to start upon reboot as well.<br>
<br>
See the documentation for <a href="http://www-01.ibm.com/support/knowledgecenter/api/content/SSEPGG_10.1.0/com.ibm.db2.luw.admin.cmd.doc/doc/r0011817.html?locale=en" target="_blank">DB2</a> on how to set that up.<br>
<br>
<br>
Once this has been configured what you can expect is that your ITNM core to wait until the DB2 instance<br>
is up and running before it attempts to initiate the services.<br>
&nbsp;</p>When you have your IBM Tivoli Network Manager (ITNM) core server and DB2 installed on the same server, AND you want to set up your ITNM server to automatically restart upon a reboot, there are a couple of configuration items that you will need to take. For...01289urn:lsid:ibm.com:blogs:entries-8ba817c2-dcca-41f9-acf4-4be5ca3a8c86Network and Service Assurance2015-07-30T06:39:25-04:00urn:lsid:ibm.com:blogs:entry-ab70e1d8-98fe-4957-b87d-9c966a86d616Viewing status information in the OMNIbus Web GUI Event ViewerSteveHowell2700029KG6activefalsecdd16df5-7bb8-4ef1-bcb9-cefb1dd40581Comment Entriesapplication/atom+xml;type=entryLikestrue2015-07-24T10:43:59-04:002015-07-24T10:43:59-04:00<p dir="ltr">Earlier this week I posted a blog entry to mention how the OMNIbus Web GUI development team had been working on some new features to add &quot;workspace preferences&quot; into Event Viewer. In today&#39;s post I am including a link to a new demo video which shows how status reporting in Event Viewer has been enhanced, as part of recent development work.</p>
<p dir="ltr">An earlier set of videos I posted in April included a demo of the new &quot;status bar&quot; in Event Viewer. This was shown to stakeholders and, based on the feedback received, some modifications were made to improve the user experience.</p>
<p dir="ltr">You can watch the new video <a href="https://www.ibm.com/developerworks/community/groups/service/html/community/updates?communityUuid=3f429872-4a01-42e8-baf6-c919d9c08824&amp;filter=all#fullpageWidgetId=W1907d763566f_426f_a280_9ecf220904e6&amp;file=ada30772-31fe-44bf-b8b4-dd7e4f072ad6!8f005ea1-d05c-458e-8ead-d126d50f8fb6" target="_blank">here</a>.</p>Earlier this week I posted a blog entry to mention how the OMNIbus Web GUI development team had been working on some new features to add &quot;workspace preferences&quot; into Event Viewer. In today&#39;s post I am including a link to a new demo video which...00211urn:lsid:ibm.com:blogs:entries-8ba817c2-dcca-41f9-acf4-4be5ca3a8c86Network and Service Assurance2015-07-30T06:39:25-04:00urn:lsid:ibm.com:blogs:entry-7227e24d-f6e1-4e6c-bf98-c15905b366e0Introducing Clark Jackson our dWAnswers support expert for TSAMPdplantz1000003W46activefalsecdd16df5-7bb8-4ef1-bcb9-cefb1dd40581Comment Entriesapplication/atom+xml;type=entryLikestrue2015-07-22T10:20:44-04:002015-07-22T10:20:44-04:00<p dir="ltr">Meet our dWAnswers L2 support expert for IBM Tivoli System Automation for Multiplatforms &nbsp;</p>
<p dir="ltr">&nbsp;</p>
<p dir="ltr">see Clark Jacksons activity <a href="http://ibm.co/1HRxbsR">http://ibm.co/1HRxbsR</a>&nbsp;</p>
<p dir="ltr">&nbsp;</p>Meet our dWAnswers L2 support expert for IBM Tivoli System Automation for Multiplatforms &nbsp; &nbsp; see Clark Jacksons activity http://ibm.co/1HRxbsR &nbsp; &nbsp;00229urn:lsid:ibm.com:blogs:entries-8ba817c2-dcca-41f9-acf4-4be5ca3a8c86Network and Service Assurance2015-07-30T06:39:25-04:00urn:lsid:ibm.com:blogs:entry-d0b47a5e-137d-4fcc-ab37-f617356b1006Support videos released for JazzSMdplantz1000003W46activefalsecdd16df5-7bb8-4ef1-bcb9-cefb1dd40581Comment Entriesapplication/atom+xml;type=entryLikestrue2015-07-21T10:33:37-04:002015-07-21T10:33:37-04:00<p dir="ltr">Two new ones that will help administrators!<br style="color: rgb(20, 24, 35); font-family: helvetica, arial, sans-serif; font-size: 14px; line-height: 19.3199996948242px;">
<span style="color: rgb(20, 24, 35); font-family: helvetica, arial, sans-serif; font-size: 14px; line-height: 19.3199996948242px;">- Setting a Startup Page for IBM Dash JazzSM&nbsp;</span><br style="color: rgb(20, 24, 35); font-family: helvetica, arial, sans-serif; font-size: 14px; line-height: 19.3199996948242px;">
<span style="color: rgb(20, 24, 35); font-family: helvetica, arial, sans-serif; font-size: 14px; line-height: 19.3199996948242px;">- How to upgrade JazzSM to 1.1.10 using lauchpad method</span></p>
<p dir="ltr">&nbsp;</p>
<p dir="ltr"><span style="color: rgb(20, 24, 35); font-family: helvetica, arial, sans-serif; font-size: 14px; line-height: 19.3199996948242px;">&nbsp;</span><a href="http://ibm.co/1SWGwb6">http://ibm.co/1SWGwb6</a><span style="color: rgb(20, 24, 35); font-family: helvetica, arial, sans-serif; font-size: 14px; line-height: 19.3199996948242px;">&nbsp;</span></p>Two new ones that will help administrators! - Setting a Startup Page for IBM Dash JazzSM&nbsp; - How to upgrade JazzSM to 1.1.10 using lauchpad method &nbsp; &nbsp; http://ibm.co/1SWGwb6 &nbsp;00272urn:lsid:ibm.com:blogs:entries-8ba817c2-dcca-41f9-acf4-4be5ca3a8c86Network and Service Assurance2015-07-30T06:39:25-04:00urn:lsid:ibm.com:blogs:entry-740c2afd-21c9-4cc1-b65a-d9da58bee750Configuring the appearance of Event Viewer in OMNIbus Web GUISteveHowell2700029KG6activefalsecdd16df5-7bb8-4ef1-bcb9-cefb1dd40581Comment Entriesapplication/atom+xml;type=entryLikestrue2015-07-20T10:01:46-04:002015-07-20T10:01:46-04:00<p dir="ltr">The OMNIbus development team have been continuing to work on enhancements to the Event Viewer component in Web GUI in recent weeks. One of the main areas of focus has been the support for &quot;workspace preferences&quot;. These are preferences which are personal to each operator, and which provide them with control over the style, layout, and data formatting used in Event Viewer.</p>
<p dir="ltr">&nbsp;</p>
<p dir="ltr">Demonstration videos for the new workspace preferences were created as the work progressed, and these can be viewed via the Netcool Operations Insight open development community:</p>
<p dir="ltr">&nbsp;</p>
<p dir="ltr"><a href="https://www.ibm.com/developerworks/community/groups/service/html/community/updates?communityUuid=3f429872-4a01-42e8-baf6-c919d9c08824&amp;filter=all#fullpageWidgetId=W1907d763566f_426f_a280_9ecf220904e6&amp;file=ada30772-31fe-44bf-b8b4-dd7e4f072ad6!2aa27833-210d-4823-bacf-7fc289f54983" target="_blank">Configuring&nbsp;row&nbsp;colouring&nbsp;in&nbsp;Event&nbsp;Viewer</a><br>
This video shows how an operator may configure their &quot;workspace preferences&quot; for the Event Viewer, and in particular how they may turn row colouring on and off.</p>
<p dir="ltr"><a href="https://www.ibm.com/developerworks/community/groups/service/html/community/updates?communityUuid=3f429872-4a01-42e8-baf6-c919d9c08824&amp;filter=all#fullpageWidgetId=W1907d763566f_426f_a280_9ecf220904e6&amp;file=ada30772-31fe-44bf-b8b4-dd7e4f072ad6!d5cbc6b5-ee04-4f9e-ab92-8354692ff5cc" target="_blank">Configuring&nbsp;font&nbsp;and&nbsp;padding&nbsp;in&nbsp;Event&nbsp;Viewer</a><br>
This video shows how to change the font which is used in the event list, and how to control the amount of padding used in the event list rows.</p>
<p dir="ltr"><a href="https://www.ibm.com/developerworks/community/groups/service/html/community/updates?communityUuid=3f429872-4a01-42e8-baf6-c919d9c08824&amp;filter=all#fullpageWidgetId=W1907d763566f_426f_a280_9ecf220904e6&amp;file=ada30772-31fe-44bf-b8b4-dd7e4f072ad6!f44c03bb-2986-4528-a5f3-5d35e042117f" target="_blank">Configuring&nbsp;the&nbsp;visibility&nbsp;of&nbsp;components&nbsp;within&nbsp;Event&nbsp;Viewer</a><br>
This video show an operator may control the layout of their Event Viewers by showing or hiding components, such as the menu bar, toolbar, and status bar.</p>
<p dir="ltr"><a href="https://www.ibm.com/developerworks/community/groups/service/html/community/updates?communityUuid=3f429872-4a01-42e8-baf6-c919d9c08824&amp;filter=all#fullpageWidgetId=W1907d763566f_426f_a280_9ecf220904e6&amp;file=ada30772-31fe-44bf-b8b4-dd7e4f072ad6!0168374b-58e2-4f34-b88e-d5f92e824033" target="_blank">Configuring&nbsp;date&nbsp;and&nbsp;time&nbsp;settings&nbsp;in&nbsp;Event&nbsp;Viewer</a><br>
This video demonstrates how an operator may customise the display of date/time values in their event lists.</p>
<p dir="ltr">&nbsp;</p>The OMNIbus development team have been continuing to work on enhancements to the Event Viewer component in Web GUI in recent weeks. One of the main areas of focus has been the support for &quot;workspace preferences&quot;. These are preferences which are...00418urn:lsid:ibm.com:blogs:entries-8ba817c2-dcca-41f9-acf4-4be5ca3a8c86Network and Service Assurance2015-07-30T06:39:25-04:00urn:lsid:ibm.com:blogs:entry-0e516922-b03f-49d9-baf3-cd99a5bbe964Act now if you want more than one ActOnTimedTrigger!kcstone0600021BUEactivefalsekcstone0600021BUEactivefalsecdd16df5-7bb8-4ef1-bcb9-cefb1dd40581Comment Entriesapplication/atom+xml;type=entryLikestrue2015-07-17T17:46:14-04:002015-07-17T17:46:14-04:00<p dir="ltr">A timed interval discovery is very common application for IBM Tivoli Network Manager.</p>
<p dir="ltr">The discovery can be automated based on day, date, time or an interval.&nbsp;&nbsp;</p>
<p dir="ltr">But can a hybrid be created?&nbsp;&nbsp;&nbsp; Different days and different times?&nbsp;&nbsp; As if there were more than one ActOnTimedTrigger statements in a FullDiscovery.stch file?</p>
<p dir="ltr">&nbsp;</p>
<p dir="ltr">First review how the discovery trigger works today.&nbsp;&nbsp; This statement in the $PRECISION_HOME/disco/stitchers/FullDiscovery.stch</p>
<p dir="ltr">&nbsp;</p>
<p dir="ltr">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ActOnTimedTrigger ( ( m_DayOfWeek , m_TimeOfDay ) values ( 5 , 2355 ) ; ) ;</p>
<p dir="ltr">&nbsp;</p>
<p dir="ltr">On Friday each week at 11:55pm a full discovery is launched.&nbsp;&nbsp; The file can be directly edited, or it can be set via a script</p>
<p dir="ltr">&nbsp;</p>
<p dir="ltr">ncp_perl /opt/IBM/tivoli/netcool/precision/bin/scheduleDiscovery.pl -domain PCOM39 -day 5 -time 23:55</p>
<p dir="ltr">&nbsp;</p>
<p dir="ltr">Think about a situation where multiple ActOnTimedTrigger statements are needed, yet only one is allowed to be active in a FullDiscovery.stch file.</p>
<p dir="ltr">&nbsp;</p>
<p dir="ltr">Monday/Wednesday/Friday discovery.&nbsp;&nbsp; Monday and Wednesday start at 10pm, but the Friday one starts later at 11pm.</p>
<p dir="ltr">So more than one day of the week, and an unbalanced interval meaning you can&#39;t set it for 48 hour interval.</p>
<p dir="ltr">&nbsp;</p>
<p dir="ltr">First set your base discovery for the week, that will be Monday at 10pm.</p>
<p dir="ltr">&nbsp;</p>
<p dir="ltr">ncp_perl /opt/kstone/IBM/tivoli/netcool/precision/bin/scheduleDiscovery.pl -domain PCOM39 -day 1 -time 22:00</p>
<p dir="ltr">Confirm the parameter is correct in FullDiscovery.PCOM39.stch</p>
<p dir="ltr">cp FullDiscovery.PCOM39.stch wFullDiscovery.PCOM39.stch</p>
<p dir="ltr">cp FullDiscovery.PCOM39.stch fFullDiscovery.PCOM39.stch</p>
<p dir="ltr">&nbsp;</p>
<p dir="ltr">Edit wFullDiscovery.PCOM39.stch, changing day 1 to day 3</p>
<p dir="ltr">so</p>
<p dir="ltr">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ActOnTimedTrigger ( ( m_DayOfWeek , m_TimeOfDay ) values ( 3 , 22:00 ) ; ) ;</p>
<p dir="ltr">&nbsp;</p>
<p dir="ltr">Edit fFullDiscovery.PCOM39.stch, changing day 1 to day 5, and change time 22:00 to 23:00</p>
<p dir="ltr">so</p>
<p dir="ltr">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ActOnTimedTrigger ( ( m_DayOfWeek , m_TimeOfDay ) values ( 5 , 23:00 ) ; ) ;</p>
<p dir="ltr">&nbsp;</p>
<p dir="ltr">cp FinalPhase.stch to FinalPhase.PCOM39.stch and change</p>
<p dir="ltr">&nbsp;</p>
<p dir="ltr">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; if(fullDiscovery == 1)<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ExecuteStitcher(&#39;FullDiscovery&#39;);<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ExecuteStitcher(&#39;wFullDiscovery&#39;);<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ExecuteStitcher(&#39;fFullDiscovery&#39;);<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; }</p>
<p dir="ltr">&nbsp;</p>
<p dir="ltr">&nbsp;</p>
<p dir="ltr">&nbsp;</p>
<p dir="ltr">&nbsp;</p>
<p dir="ltr">&nbsp;</p>
<p dir="ltr">&nbsp;</p>
<p dir="ltr">&nbsp;</p>
<p dir="ltr">&nbsp;</p>A timed interval discovery is very common application for IBM Tivoli Network Manager. The discovery can be automated based on day, date, time or an interval.&nbsp;&nbsp; But can a hybrid be created?&nbsp;&nbsp;&nbsp; Different days and different...00266urn:lsid:ibm.com:blogs:entries-8ba817c2-dcca-41f9-acf4-4be5ca3a8c86Network and Service Assurance2015-07-30T06:39:25-04:00urn:lsid:ibm.com:blogs:entry-e7c140f0-6dd3-491c-a657-2acfc838bc3aSupport video released JAZZSM 1.1.0.3 FP installationdplantz1000003W46activefalsecdd16df5-7bb8-4ef1-bcb9-cefb1dd40581Comment Entriesapplication/atom+xml;type=entryLikestrue2015-07-16T11:33:42-04:002015-07-16T11:33:42-04:00<p dir="ltr">JAZZSM FP 1.1.0.3 installation on AIX using launchpad <a href="http://ibm.co/1SWGwb6">http://ibm.co/1SWGwb6</a>&nbsp;</p>JAZZSM FP 1.1.0.3 installation on AIX using launchpad http://ibm.co/1SWGwb6 &nbsp;10260urn:lsid:ibm.com:blogs:entries-8ba817c2-dcca-41f9-acf4-4be5ca3a8c86Network and Service Assurance2015-07-30T06:39:25-04:00urn:lsid:ibm.com:blogs:entry-7a78200c-6ace-4a23-b882-2f7ea0f2179eNeed dWAnswers L2 support for IBM Tivoli System Automation for Multiplatforms product?dplantz1000003W46activefalsecdd16df5-7bb8-4ef1-bcb9-cefb1dd40581Comment Entriesapplication/atom+xml;type=entryLikestrue2015-07-16T11:13:59-04:002015-07-16T11:13:59-04:00<p dir="ltr">&nbsp; see L2 product expert Gareth Holl&#39;s activity &nbsp;<a href="http://ibm.co/1SptG1S">http://ibm.co/1SptG1S</a></p>&nbsp; see L2 product expert Gareth Holl&#39;s activity &nbsp; http://ibm.co/1SptG1S10169urn:lsid:ibm.com:blogs:entries-8ba817c2-dcca-41f9-acf4-4be5ca3a8c86Network and Service Assurance2015-07-30T06:39:25-04:00urn:lsid:ibm.com:blogs:entry-ed8b2ba0-8361-4c4c-81c2-bb5122ce6499Looking for a dWAnswers for TIP and Netcool Configuration Manager?dplantz1000003W46activefalsecdd16df5-7bb8-4ef1-bcb9-cefb1dd40581Comment Entriesapplication/atom+xml;type=entryLikestrue2015-07-16T10:31:37-04:002015-07-16T10:31:37-04:00<p dir="ltr"><span style="color: rgb(0, 0, 0); font-family: verdana, arial, helvetica, sans-serif; font-size: 13.7944803237915px; line-height: normal;">Subatra Dewi Veeriah is on our L2 support team in Malaysia</span></p>
<p dir="ltr">&nbsp;</p>
<p dir="ltr">&nbsp; see SubaAtWork <a href="http://ibm.co/1e2rLml">http://ibm.co/1e2rLml</a>&nbsp; &nbsp;to see some of her recent posts</p>Subatra Dewi Veeriah is on our L2 support team in Malaysia &nbsp; &nbsp; see SubaAtWork http://ibm.co/1e2rLml &nbsp; &nbsp;to see some of her recent posts10204urn:lsid:ibm.com:blogs:entries-8ba817c2-dcca-41f9-acf4-4be5ca3a8c86Network and Service Assurance2015-07-30T06:39:25-04:00urn:lsid:ibm.com:blogs:entry-4fb10bd2-7108-46bd-a955-01d157d012e7Tivoli Business Service Manager Setting up a TBSM Service Model – Part2dplantz1000003W46activefalsecdd16df5-7bb8-4ef1-bcb9-cefb1dd40581Comment Entriesapplication/atom+xml;type=entryLikestrue2015-07-01T15:08:48-04:002015-07-01T15:08:48-04:00<p dir="ltr">Part 2 of a popular video released for Tivoli Business Service Manager &nbsp;Setting up a TBSM Service Model &ndash; Part2</p>
<p dir="ltr">&nbsp;</p>
<p dir="ltr"><a href="http://bit.ly/1dynRkM">http://bit.ly/1dynRkM</a>&nbsp;</p>
<p dir="ltr">&nbsp;</p>
<p dir="ltr">See more in our channel</p>
<p dir="ltr"><a href="https://www.youtube.com/channel/UCO8XORAuobca1sB7nrpUdgA">https://www.youtube.com/channel/UCO8XORAuobca1sB7nrpUdgA</a></p>Part 2 of a popular video released for Tivoli Business Service Manager &nbsp;Setting up a TBSM Service Model &ndash; Part2 &nbsp; http://bit.ly/1dynRkM &nbsp; &nbsp; See more in our channel https://www.youtube.com/channel/UCO8XORAuobca1sB7nrpUdgA10315urn:lsid:ibm.com:blogs:entries-8ba817c2-dcca-41f9-acf4-4be5ca3a8c86Network and Service Assurance2015-07-30T06:39:25-04:00urn:lsid:ibm.com:blogs:entry-ee627597-b0c8-4217-b077-5b2150c219a8Support training video for System Automation for Multiplatforms ( TSAMP)dplantz1000003W46activefalsecdd16df5-7bb8-4ef1-bcb9-cefb1dd40581Comment Entriesapplication/atom+xml;type=entryLikestrue2015-06-24T14:58:47-04:002015-06-24T14:58:47-04:00<p dir="ltr"><span style="color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 13.6000003814697px; line-height: 16.3199996948242px;">Procedure to restart DB2 High Availability and Disaster Recovery HADR&nbsp;</span><a href="http://bit.ly/1GqdN5I">http://bit.ly/1GqdN5I</a></p>
<p dir="ltr">&nbsp;</p>
<div dir="ltr" id="watch-uploader-info" style="margin: 0px; padding: 0px; border: 0px; font-size: 13px; color: rgb(51, 51, 51); font-family: Roboto, arial, sans-serif; line-height: 17px; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><strong class="watch-time-text" style="margin: 0px; padding: 0px; border: 0px; vertical-align: middle; background: transparent;">Published on Jun 22, 2015</strong></div>
<div dir="ltr" id="watch-description-text" style="margin: 0px; padding: 0px; border: 0px; font-size: 13px; max-height: 51px; overflow: hidden; color: rgb(51, 51, 51); font-family: Roboto, arial, sans-serif; line-height: 17px; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">
<p id="eow-description" style="margin-top: 0px; padding: 0px; border: 0px; background: transparent;">This is a video demonstrating the procedure to gracefully shut down DB2 HADR managed by TSAMP before maintenance activity and bring up DB2 HADR after the maintenance window.</p>
</div>Procedure to restart DB2 High Availability and Disaster Recovery HADR&nbsp; http://bit.ly/1GqdN5I &nbsp; Published on Jun 22, 2015 This is a video demonstrating the procedure to gracefully shut down DB2 HADR managed by TSAMP before maintenance activity and...10257urn:lsid:ibm.com:blogs:entries-8ba817c2-dcca-41f9-acf4-4be5ca3a8c86Network and Service Assurance2015-07-30T06:39:25-04:00urn:lsid:ibm.com:blogs:entry-d3eea0ce-fcef-4582-9def-cc173803229aTIP support training video released for OMNIbus!dplantz1000003W46activefalsecdd16df5-7bb8-4ef1-bcb9-cefb1dd40581Comment Entriesapplication/atom+xml;type=entryLikestrue2015-06-24T14:42:12-04:002015-06-24T14:42:12-04:00<p dir="ltr"><br>
TIP LDAP configuration steps <a href="http://bit.ly/1KcUNxP">http://bit.ly/1KcUNxP</a></p>
<p dir="ltr">&nbsp;</p>
<div dir="ltr" id="watch-uploader-info" style="margin: 0px; padding: 0px; border: 0px; font-size: 13px; color: rgb(51, 51, 51); font-family: Roboto, arial, sans-serif; line-height: 17px; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><strong class="watch-time-text" style="margin: 0px; padding: 0px; border: 0px; vertical-align: middle; background: transparent;">Published on Jun 22, 2015</strong></div>
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<p id="eow-description" style="margin-top: 0px; padding: 0px; border: 0px; background: transparent;">This is a video showing how to configure a TDS LDAP registry as external authentication with TIP server.</p>
</div>TIP LDAP configuration steps http://bit.ly/1KcUNxP &nbsp; Published on Jun 22, 2015 This is a video showing how to configure a TDS LDAP registry as external authentication with TIP server.00192urn:lsid:ibm.com:blogs:entries-8ba817c2-dcca-41f9-acf4-4be5ca3a8c86Network and Service Assurance2015-07-30T06:39:25-04:00urn:lsid:ibm.com:blogs:entry-90ae81f4-c633-4cd6-8792-781398d2ac08Support Resources page for Tivoli Netcool OMNIbusdplantz1000003W46activefalsecdd16df5-7bb8-4ef1-bcb9-cefb1dd40581Comment Entriesapplication/atom+xml;type=entryLikestrue2015-06-23T11:38:06-04:002015-06-23T11:38:06-04:00<p dir="ltr">Check it out. &nbsp;Our OmNIbus support teams built a landing page for customers to get the help they need by visiting one place</p>
<p dir="ltr"><a href="http://ibm.co/1RtkrNH">http://ibm.co/1RtkrNH</a>&nbsp;</p>Check it out. &nbsp;Our OmNIbus support teams built a landing page for customers to get the help they need by visiting one place http://ibm.co/1RtkrNH &nbsp;10290urn:lsid:ibm.com:blogs:entries-8ba817c2-dcca-41f9-acf4-4be5ca3a8c86Network and Service Assurance2015-07-30T06:39:25-04:00urn:lsid:ibm.com:blogs:entry-651167e8-045d-4fa0-aa73-e9fe88392079Design thinking updates on Deployment - Network Management for Netcool Operations InsightT.Randles27000420E0activefalseT.Randles27000420E0activefalsecdd16df5-7bb8-4ef1-bcb9-cefb1dd40581Comment Entriesapplication/atom+xml;type=entryLikestrue2015-06-15T09:58:02-04:002015-06-15T10:00:45-04:00<p dir="ltr"><span style="font-size: 14px"><span style="font-family: arial, helvetica, sans-serif">Transforming the deployment experience for our Netcool clients is a major goal of the product management team. Time-to-value isn&rsquo;t just another clever metric thought up to bamboozle our customers; it is a critical measurement of how quickly our solutions can be performing and providing value for our customers. </span></span></p>
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<p dir="ltr"><span style="font-size: 14px"><span style="font-family: arial, helvetica, sans-serif">The Network Management deployment experience, as with all participating capabilities in Netcool Operations Insight, will be underpinned by IBM Install Manager. There are many aspect that contribute to a successful and rapid deployment of the Netcool solution for IT and network management operations. For example, remote integration with the IBM software library to access purpose built repositories facilitates preparing and retrofitting for the deployment needs of similar clients, which will be especially useful for IBM business partners. Also, the ability to access multiple versions to easily select the appropriate version for a particular deployment removes the manual aspect of such tasks in the past. A recent comment from a business partner, who is also Sponsor User, on this capability: </span></span></p>
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<p dir="ltr" style="margin-left: 40px"><span style="font-size: 14px"><span style="color: #0000ff"><span style="font-family: arial, helvetica, sans-serif">&quot;It is hard to find which packages we need manually, now it is just presented to you. That&#39;s perfect!&quot;</span></span></span></p>
<p dir="ltr" style="margin-left: 40px">&nbsp;</p>
<p dir="ltr"><span style="font-size: 14px"><span style="font-family: arial, helvetica, sans-serif">The WebUI has also been of particular interest to sponsor users as an alternate remote install, as it saves having to do remote logins to multiple servers and instead treating the target deployment servers as a single domain. </span></span></p>
<p dir="ltr"><span style="font-size: 14px"><span style="font-family: arial, helvetica, sans-serif">Response files provide an important feature of IBM Install Manager to facilitate silent installs of a sequence of pre-determined tasks. These XML files contain the necessary data to complete installation operations silently and can easily be&nbsp;generated from a laptop, or from an existing installation.</span></span></p>
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<p dir="ltr" style="margin-left: 40px"><span style="font-size: 14px"><span style="color: #0000ff"><span style="font-family: arial, helvetica, sans-serif">&quot;It normally takes a lot of time to&nbsp;create response files, so this is easier and faster - you are getting us excited!&quot;</span></span></span></p>
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<p dir="ltr"><span style="font-size: 14px"><span style="font-family: arial, helvetica, sans-serif">Other important aspects that contribute to a greatly improved time-to-value deployment are:</span></span></p>
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<li style="margin-left: 40px"><span style="font-size: 14px"><span style="font-family: arial, helvetica, sans-serif">The ability to install FPs at the same time as the main product install.</span></span></li>
<li style="margin-left: 40px"><span style="font-size: 14px"><span style="font-family: arial, helvetica, sans-serif">Improved error checking and highlighting as part of the deployment process</span></span></li>
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<p dir="ltr"><span style="font-size: 14px"><span style="font-family: arial, helvetica, sans-serif"><b><u>Beta program</u></b></span></span></p>
<p dir="ltr"><span style="font-size: 14px"><span style="font-family: arial, helvetica, sans-serif">Network Management development will conduct a &ldquo;Netcool Operations Insight &ndash; Network Management&rdquo; beta program commencing in September, 2015. Expressions of interest for this beta should be sent to <font color="#0000ff"><font color="#0000ff">randles@ie.ibm.com</font></font></span></span></p>
<p dir="ltr"><span style="font-size: 14px"><span style="font-family: arial, helvetica, sans-serif">Beta focus will be on IBM Tivoli Network Manager 4.2 and IBM Tivoli Netcool Configuration Manager 6.4.2 in the context of Netcool Operations Insight integration.</span></span></p>
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<p dir="ltr"><span style="font-size: 14px">Tom Randles<br>
Product Manager<br>
IT Service Management - Netcool Network Management<br>
<a href="http://www.twitter.com/RandlesTom"><u><font color="#0066cc">htt<wbr></wbr>p<wbr></wbr>://<wbr></wbr>w<wbr></wbr>ww.<wbr></wbr>t<wbr></wbr>wit<wbr></wbr>t<wbr></wbr>er.<wbr></wbr>c<wbr></wbr>om/<wbr></wbr>R<wbr></wbr>and<wbr></wbr>l<wbr></wbr>esT<wbr></wbr>o<wbr></wbr>m</font></u></a></span></p>
<p dir="ltr">&nbsp;</p>Transforming the deployment experience for our Netcool clients is a major goal of the product management team. Time-to-value isn&rsquo;t just another clever metric thought up to bamboozle our customers; it is a critical measurement of how quickly our solutions...10949urn:lsid:ibm.com:blogs:entries-8ba817c2-dcca-41f9-acf4-4be5ca3a8c86Network and Service Assurance2015-07-30T06:39:25-04:00urn:lsid:ibm.com:blogs:entry-9ecbd712-2780-4eeb-9d16-318e5ac211a3What are the new features in Netcool Operations Insight all about?ZaneBray060001YRX4activefalseZaneBray060001YRX4activefalsecdd16df5-7bb8-4ef1-bcb9-cefb1dd40581Comment Entriesapplication/atom+xml;type=entryLikestrue2015-06-04T11:40:25-04:002015-06-08T12:49:43-04:00<p dir="ltr">&nbsp;</p>
<p dir="ltr">Netcool Operations Insight 1.3 introduces some exciting new capabilities - but what are they all about and how can they help me?&nbsp; And what&#39;s the difference between the new capabilities introduced in version 1.3 and the existing ones?&nbsp; This blog aims to provide some insights (no pun intended) into these new features - and how they can be used to great advantage to streamline your operations and reduce costs.</p>
<p dir="ltr">So, what is the difference between Seasonality, scope-based event grouping, and analytics-based related event grouping?&nbsp; Seasonality, in a nutshell, is an analytics-based tool to help you identify chronic issues in your environment.&nbsp; The two event grouping functionalities are designed to operate in a complementary manner - to sort and group events by incident - based on relationships I know about (scope-based) and the ones I don&#39;t (analytics-based).&nbsp; Read on for more details on each.</p>
<p dir="ltr"><br>
<strong>What is Seasonality? (analytics-based)</strong></p>
<p dir="ltr">Imagine you get a critical low disk space warning alarm that occurs every Monday at 4am when the backup jobs are running.&nbsp; This cuts an auto-ticket, which is assigned to a L1 operator.&nbsp; By the time the operator receives the ticket and checks the disk space on the target server, the disk level is OK again - and so the operator closes the ticket.&nbsp; Next week, the same thing happens again - Monday morning at 4am - but there is a different operator on duty that gets the ticket.&nbsp; This goes on for weeks and months because the operations staff is large - and so a different person gets the ticket every week it happens - and, due to the volume of tickets operations deal with, nobody spots the pattern.&nbsp; This, in turn, incurs significant and wasteful cost to the business.</p>
<p dir="ltr">The Seasonality function works by analysing the historic event archive (REPORTER schema in the Tivoli Data Warehouse) looking for individual events that occur with any sort of degree of regularity.&nbsp; For example, this could be at the same minute of the hour, or the same hour of the day, or the same day of the week, or day of the month - or a combination.</p>
<p dir="ltr">The value of this is that it helps to identify chronic issues in our environment - issues whose temporal characteristics would typically not be noticed by operators in the NOC - issues such as our recurring critical disk space alarms.&nbsp; In many cases, the characteristics of the seasonality are clues to the cause of the underlying problem.&nbsp; In this case, we might ask: &quot;what happens every Monday at 4am?&quot;&nbsp; A seasoned operator with some &quot;tribal knowledge&quot; looking at the seasonality results would know that Monday at 4am is when the backups run.&nbsp; A simple assessment of this issue could result in, for example, more disk being allocated to the backup job.</p>
<p dir="ltr">By resolving chronic issues like this, one can relatively easily calculate the monetary saving to the business by not cutting these tickets anymore.&nbsp; One large North American bank were able to reduce their overall event numbers by 12% by identifying and rectifying issues that were causing seasonal events and resulting in costly trouble tickets.</p>
<p dir="ltr"><br>
<strong>Event grouping - what is the problem we&#39;re trying to solve?</strong></p>
<p dir="ltr">Even when we have applied best practices and reduced the events we get to a minimum, there can still legitimately be large volumes of events during a major outage - many of them &quot;critical&quot;.&nbsp; Further, events may be generated from many different sources, technologies and business units; and touch many different stakeholders.&nbsp; Finally, events for a single incident may arrive over an extended period of time.&nbsp; There is also no guarantee what order the events may arrive.</p>
<p dir="ltr">Ultimately this can lead to a lot of confusion when presented with such a &quot;storm&quot; of events.&nbsp; This information overload can cause many parallel, duplicate investigations; usually in the form of trouble tickets being opened.&nbsp; Not only does this add to the confusion, it also fragments out the pieces of the puzzle that are needed to work out what has happened.</p>
<p dir="ltr">Traditional methods of discarding an increasing number of events and applying filters come with inherent risk - what if we inadvertantly discard or filter out the wrong events?&nbsp; What if we hide from our operators the level of detail they need to have a &quot;full picture&quot; of what is going on, in the name of event reduction?</p>
<p dir="ltr">What is needed instead are tools that allow us to sort, prioritise and group events together by incident - so that one trouble ticket is created for each issue - and all the information pertaining to that issue is contained in one place.&nbsp; This will reduce duplicate efforts, provide the engineer tasked with pin-pointing the causes with the &quot;full picture&quot;, reduce mean-time-to-repair, and ultimately reduce costs.</p>
<p dir="ltr">Sounds like the &quot;Holy Grail&quot; of event management?&nbsp; Read on...!</p>
<p dir="ltr">We create millions of measures per day, which translates into thousands of notifications or events per hour, which translates into dozens of activities or tickets per day.&nbsp; While the measures and notifications cost mere cents to generate, it&#39;s the activities that are the most costly - ones where human action is required.&nbsp; Even trouble tickets that require no action - ie. redundant duplicates - incur disproportionately large costs to our business.&nbsp; The goal therefore is to minimise the tickets and associated activities to only what is needed.</p>
<p dir="ltr">One of IBM&#39;s clients in the telecommunications industry reported that sometimes dozens of duplicate tickets can be opened during a major outage.&nbsp; The cost involved in managing this, not to mention fixing the fault or faults in a timely fashion, can be huge.&nbsp; The business case is clear - clients need help to organise and sort this &quot;big data&quot; of events that they are tasked to manage and make sense of.&nbsp; This upward trend of increasing event volumes seems only set to continue, also.</p>
<p dir="ltr"><br>
<strong>Event Grouping (scope-based) - <em>event grouping based on the relationships I know about</em></strong></p>
<p dir="ltr">There is often a great deal of monitored technologies in our infrastructures that are very structured - and often that structure is either encoded into the event data - or is stored somewhere where we can access it.&nbsp; The scope based event grouping provides a productised framework whereby events relating to an incident can be automatically grouped together based on their common scope - and that have occurred within the same time window.</p>
<p dir="ltr">The premise goes as follows: &quot;if I receive a set of alarms - from the same place - at the same time - then it is highly likely that the set of alarms are related to the same problem.&quot;&nbsp; The &quot;same place&quot; is another way of saying &quot;scope&quot;.&nbsp; Another way of thinking of scope is: &quot;if something breaks and genrates alarms, and other things are affected by that breakage and generate alarms too as a result, these things can all be considered to be within the same boundary of affectation - or scope&quot;.&nbsp; If I then have a way to define and set this scope in my event set, I then have a handle to containing my events based on this scope.</p>
<p dir="ltr">So what do we mean by &quot;time window&quot;?&nbsp; If we receive a steady stream of alarms for a given scope, it makes sense to keep grouping those events together - as they&#39;re likely all related to the same issue.&nbsp; If we stop receiving any further events from that scope for a &quot;reasonable&quot; length of time however, we can assume we have received all the alarms we are going to for that particular incident.&nbsp; If we subsequently receive further alarms for that scope sometime later - ie. after the defined &quot;quiet period&quot; - we can treat it as a separate incident, and hence create a new grouping.</p>
<p dir="ltr">Consider a server room at a remote site - eg. ScopeID = &#39;SITE12&#39;.&nbsp; We start receiving environmental alarms from SITE12 telling us that the air conditioning has failed - followed shortly afterwards by &quot;high room temperature&quot; warning events.&nbsp; 10 minutes later, we receive a flurry of failures from systems located at SITE12.&nbsp; We could reasonably deduce that all of those events are related - since they have all originated in the same server room - within the same time window.</p>
<p dir="ltr">By applying the scope-based event grouping function, we could define our &quot;ScopeID&quot; to be the site ID of the server room - ie. &quot;SITE12&quot; - and set this in our incoming events.&nbsp; So long as we receive a steady stream of events from SITE12, the framework will continue to add the incoming events to the grouping.</p>
<p dir="ltr">The grouping is visualised in the Netcool/OMNIbus Web GUI Event Viewer via the new twistie feature.&nbsp; A synthetic containment event is created for the grouping - and the &quot;real&quot; events are grouped underneath it.&nbsp; A trouble ticket can then be cut off the synthetic containment event, and the ticket number will automatically be propagated down to all unticketed child events.&nbsp; There are two advantages to note about this approach.&nbsp; One advantage is that events relating to the incident may come in, and then clear, and then come in again - making it very difficult to ticket against.&nbsp; Another advantage is that all unticketed events that get slotted into the grouping will automatically inherit the group ticket number from the synthetic containment parent event.&nbsp; Even if the events drip-feed into the system over a period of hours, they will automatically be appended to the grouping - and hence inherit the ticket number from the parent - and hence propagate to the ticket - potentially providing key information.&nbsp; This saves any manual efforts in associating events with existing tickets - and helps avoid costly duplicate tickets being opened.</p>
<p dir="ltr">We now have a basis for defining incident containment based on &quot;scope&quot;.&nbsp; To leverage this containment, one needs only to set ScopeID in the incoming event stream to suitable values - and the containment will then happen automatically.&nbsp; IBM have embarked on a campaign of encoding this scope information into our Probes off-the-shelf, where it makes sense to do so.&nbsp; This means the feature is truly &quot;out-of-the-box&quot; for these Probes, since a client could simply deploy the Probe and see the grouping happening from day one.&nbsp; The framework is also open, of course, for clients to define their own set of ScopeIDs, in a manner that makes sense to their business.&nbsp; Some clients elect to use event enrichment on the events via Netcool/Impact to set ScopeID.&nbsp; The grouping function will work in any case, however ScopeID is set.</p>
<p dir="ltr"><br>
<strong>Is there anything more we can do with these groups of events?</strong></p>
<p dir="ltr">So now we have the events neatly grouped by incident.&nbsp; What else can we do with this set of events to make sense of what&#39;s gone wrong in our network?</p>
<p dir="ltr">Typically equipment vendors assign the severity of an alarm according to its impact on the service or users.&nbsp; The events that are reporting a service is unavailable however, while critical to the business, are not typically the events that are the likely causes of an outage.&nbsp; Environmental alarms, such as power failures for example, while not directly reflecting the status of a service, are more likely to be causes.&nbsp; Ironically, very often likely causes can be reported with a lower severity than the ones reporting the service unavailability.&nbsp; While impact is important in knowing how my business is affected, operations are more interested in the causes, since their primary responsibility may be to fix the problem.&nbsp; Hence it is useful to differentiate between the impact an alarm has to the business from the likelihood this alarm is a contributor to the cause of a problem.</p>
<p dir="ltr">The scope-based event grouping function further introduces two new fields: ImpactWeight and CauseWeight.&nbsp; As the names suggest, they are a representation of the weighting an alarm has - expressed as an integer - in terms of both its impact and how likely it is that the alarm is a cause.&nbsp; The integer values mean nothing in themselves - but when compared to other alarms in a group, both the highest impact and the likely causes of an incident will quickly bubble to the top of an appropriately configured Event Viewer.&nbsp; Moreover, the event grouping function considers the set of events and highlights in the Summary of the synthetic containment event a precis of what is the main impact of this incident is - and its likely cause.</p>
<p dir="ltr">A powerful element of this ability to compare events with each other is that the events can potentially come from any source - and be readily compared with each other simply based on the integer values.&nbsp; Weights can be dynamically adjusted too; to increase or decrease an event&#39;s significance in terms of its impact or weight.&nbsp; This function is entirely data-driven and dynamically updates several times a minute - so that the current status of the synthetic containment event accurately reflects the underlying event set.</p>
<p dir="ltr">This process is in many ways analogous to the way a human would consider the facts available at the moment, and then make a conclusion about the causes based on those facts.&nbsp; If new information subsequently comes to-hand, this may alter the understanding of the situation, and any subsequent conclusions.</p>
<p dir="ltr">The process of applying impact and cause weights to our alarms is essentially encoding the SME knowledge into the alarm stream.&nbsp; Just as with ScopeID, IBM is also going through a process of encoding ImpactWeight and CauseWeight into Probe rules out-of-the-box, where it makes sense to do so.</p>
<p dir="ltr">In the server room above example above at SITE12, there may be a large number of events relating to this single problem.&nbsp; By additionally applying an ImpactWeight and CauseWeight to the alarm set, not only will the operator be presented with a single row - which can be expanded for inspection to see the underlying events, they will also see a concise summary of the main impact and cause of the issue.&nbsp; In this case for example, it might be &quot;Performance failure caused by Environmental alarms&quot;.&nbsp; If the operator&#39;s Event Viewer is ordered by CauseWeight, they will also see the highest weighted cause events conveniently bunched at the top of the grouping.&nbsp; Note that very often there can be multiple contributors to a problem - and so having all the &quot;likely causes&quot; bunched at the top of the grouping can be extremely helpful.&nbsp; From here, a single ticket can be cut from the top-level synthetic event - either automatically or manually by the operator - and the problem can be progressed in an efficient manner; taking into account all pieces of contributing information from all related events.</p>
<p dir="ltr">The rule-based event grouping groups events together based on relationships we know about.&nbsp; The analytics-based event grouping described next, groups events together based on the relationships we don&#39;t know about.&nbsp; These two functions work together to, as much as possible, achieve the goal of sorting, organising and grouping events together based on incident.</p>
<p dir="ltr"><em>Quick reference to key fields used by scope-based event grouping:</em></p>
<ul dir="ltr">
<li><strong>ScopeID</strong>: string field containing the scope that events are automatically grouped on</li>
<li><strong>ImpactWeight</strong>: integer field containing the relative impact this event has to our business, services or users</li>
<li><strong>CauseWeight</strong>: integer field containing the relative likelihood that this event is a cause of a problem</li>
<li><strong>NormalisedAlarmName</strong>: string field containing text that is used in the Summary field of the synthetic containment event</li>
</ul>
<p dir="ltr"><em>Simply set ScopeID and the grouping will happen.&nbsp; Set the other three fields, and the impact and cause analysis will also occur.</em></p>
<p dir="ltr"><br>
<strong>Related Event Grouping (analytics based) - <em>event grouping based on the relationships I don&#39;t know about</em></strong></p>
<p dir="ltr">The above section describes a framework for grouping events based on a scope or relationship I know about - relative to a time window.&nbsp; But what about everything that is left?&nbsp; What if my event data has no easily definable scope?&nbsp; What if I don&#39;t necessarily understand the underlying relationships in my event data?</p>
<p dir="ltr">The analytics-based Related Event Grouping function analyses the historic event archive (REPORTER schema in the Tivoli Data Warehouse) looking for groups of events - that always occur together - and within the same time window.&nbsp; Identifying incidences of groups of events always occurring together - particularly when this has happened several times - provides strong evidence that the said events are in some way related to each other - and potentially the same fault.&nbsp; Even if we can not imply causation from this relationship, we can still infer correlation - and knowing that a group of events always occur together can equip us with valuable insights to the underlying infrastructure and to any faults that occur.</p>
<p dir="ltr">Once the analytics engine has performed an analysis of the historic event archive - looking for groups of events that always occur together, an administrator can look through the resulting groupings that are found.&nbsp; The result dashboard provides a convenient portal through which to inspect the discovered groupings, the times the groupings have occurred previously, and the individual events that were present in each case.&nbsp; Once the administrator is satisfied that any given grouping is valid, they can then either: Watch, Archive or Deploy the grouping.&nbsp; &quot;Watch&quot; means the system will continue to gather statistics about the grouping until further notice.&nbsp; An administrator may wish to check back in a month&#39;s time if the grouping incurs more occurrences before deciding whether or not the grouping is valid.&nbsp; &quot;Archive&quot; means the system will store the grouping away for later reference.&nbsp; &quot;Deploy&quot; means the system will automatically group these events together in the Event Viewer if any of the events are seen again in the future.</p>
<p dir="ltr">Some customers that have evaluated the analytics-based related event grouping function have discovered non-obvious relationships within their event stream, that they weren&#39;t aware of.</p>
<p dir="ltr">One large European bank discovered from the grouping results that whenever they tested a failover/failback system each Monday morning, this triggered a number of application failures in another department.&nbsp; Application users working in another department had to live with their systems going offline for a while every Monday morning - and not realising why.&nbsp; The applications had a chain of dependencies back to the underlying system that wasn&#39;t obvious, on the surface.&nbsp; This lead to the realisation that the failover/failback system wasn&#39;t actually working correctly, despite it reporting that it was.&nbsp; The related events analytics however revealed this relationship - and enabled the team responsible for the failover/failback system to investigate and rectify the problem.</p>
<p dir="ltr">Where this feature returns real value from an operations point of view, is that NOI can be instructed by the click of a button to automatically group these related events together in the Netcool/OMNIbus Web GUI Event Viewer, should they ever occur again in the future.&nbsp; This is done in a similar manner to the scope-based event grouping described earlier.&nbsp; Indeed, these two functions have been designed to be complementary in their workings; both work together to try, as much as possible, to sort, organise and group events together - and so that the groupings created by either mechanism can be visualised together within the same event view.</p>
<p dir="ltr">The value event grouping brings is clear: sorting and grouping related events together, reducing rows presented in operator screens, reducing confusion when major outages occur, reducing costly duplicate tickets being opened, reducing MTTR.&nbsp; A key point regarding the analytics-based event grouping function, is that the administrator has not had to write any Probe rules file, OMNIbus trigger or Impact policy.&nbsp; The system learns from what has gone before - and does this work for you.&nbsp; This is especially powerful in an environment that is constantly changing.<br>
--</p>
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<p dir="ltr"><em>For a demo of these features and more, why not visit the Netcool Operations Insight demo hosted on IBM Service Engage:</em></p>
<p dir="ltr"><a href="https://www.ibmserviceengage.com/it-operations-management/explore">https://www.ibmserviceengage.com/it-operations-management/explore</a></p>
<p dir="ltr">&nbsp;</p>&nbsp; Netcool Operations Insight 1.3 introduces some exciting new capabilities - but what are they all about and how can they help me?&nbsp; And what&#39;s the difference between the new capabilities introduced in version 1.3 and the existing ones?&nbsp; This...111239urn:lsid:ibm.com:blogs:entries-8ba817c2-dcca-41f9-acf4-4be5ca3a8c86Network and Service Assurance2015-07-30T06:39:25-04:00urn:lsid:ibm.com:blogs:entry-33d24497-6e10-4e84-a8ab-6557233185dcUsing Collectors to Enrich a Network Discovery With 'Undiscoverable' Data (incl. full example collector)IanFelstead2700038DC7activefalseIanFelstead2700038DC7activefalsecdd16df5-7bb8-4ef1-bcb9-cefb1dd40581Comment Entriesapplication/atom+xml;type=entryLikestrue2015-06-02T09:45:57-04:002015-06-02T09:45:57-04:00<p dir="ltr" style="margin-bottom: 5px; padding-top: 2px; padding-bottom: 2px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif;">Collectors aren&#39;t just about EMS support - they can also be a convenient way to enhance traditional SNMP discoveries too.</p>
<p dir="ltr" style="margin-bottom: 5px; padding-top: 2px; padding-bottom: 2px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif;">In <a href="https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Network%20Manager/page/Using%20Collectors%20to%20Enrich%20a%20Network%20Discovery%20With%20%27Undiscoverable%27%20Data%20%28incl.%20full%20example%20collector%29">this</a>&nbsp;Network Manager Wiki reference article I demonstrate how you could write a simple topology enhancing Collector for use in scenarios where topology data gathered via device or EMS interrogation is unavailable or incomplete.&nbsp;<span style="line-height: 1.5;">For example we could be talking about a traditional ping/SNMP discovery which contains some types of devices for which topology data is unavailable via SNMP, or even a Collector/EMS based discovery where the EMS can&#39;t provide all necessary topology data.</span></p>
<p dir="ltr" style="margin-bottom: 5px; padding-top: 2px; padding-bottom: 2px; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif;"><span style="line-height: 1.5;">See&nbsp;<a href="https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Network%20Manager/page/Using%20Collectors%20to%20Enrich%20a%20Network%20Discovery%20With%20%27Undiscoverable%27%20Data%20%28incl.%20full%20example%20collector%29">Using&nbsp;Collectors&nbsp;to&nbsp;Enrich&nbsp;a&nbsp;Network&nbsp;Discovery&nbsp;With&nbsp;&#39;Undiscoverable&#39;&nbsp;Data</a>.</span></p>Collectors aren&#39;t just about EMS support - they can also be a convenient way to enhance traditional SNMP discoveries too. In this &nbsp;Network Manager Wiki reference article I demonstrate how you could write a simple topology enhancing Collector for use...00340urn:lsid:ibm.com:blogs:entries-8ba817c2-dcca-41f9-acf4-4be5ca3a8c86Network and Service Assurance2015-07-30T06:39:25-04:00urn:lsid:ibm.com:blogs:entry-05f00ecb-56db-48f2-9afb-7b8a73632518Two new NetCoool/Impact support training videos releaseddplantz1000003W46activefalsecdd16df5-7bb8-4ef1-bcb9-cefb1dd40581Comment Entriesapplication/atom+xml;type=entryLikestrue2015-05-26T18:05:51-04:002015-05-26T18:05:51-04:00<p dir="ltr">
<span style="color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 13.6000003814697px; line-height: 16.3199996948242px;">Impact Objectserver DSA : Creating Objectserver Datasources&nbsp;</span><br style="color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 13.6000003814697px; line-height: 16.3199996948242px;">
<span style="color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 13.6000003814697px; line-height: 16.3199996948242px;">Impact Flatfile DSA : Creating Flatfile Datasources &nbsp;</span></p>
<p dir="ltr">
<a href="http://ibm.co/1HuWgcm">http://ibm.co/1HuWgcm</a></p>
<p dir="ltr">
Other NetCool support videos can be found here:</p>
<p dir="ltr">
<a href="https://www.youtube.com/channel/UCO8XORAuobca1sB7nrpUdgA">https://www.youtube.com/channel/UCO8XORAuobca1sB7nrpUdgA</a></p>Impact Objectserver DSA : Creating Objectserver Datasources&nbsp; Impact Flatfile DSA : Creating Flatfile Datasources &nbsp; http://ibm.co/1HuWgcm Other NetCool support videos can be found here: https://www.youtube.com/channel/UCO8XORAuobca1sB7nrpUdgA00336urn:lsid:ibm.com:blogs:entries-8ba817c2-dcca-41f9-acf4-4be5ca3a8c86Network and Service Assurance2015-07-30T06:39:25-04:00urn:lsid:ibm.com:blogs:entry-eaacad1b-a6b9-43ca-b0bc-7248e534eb3cDesign thinking updates & looking for Beta candidates - Network Management for Netcool Operations InsightT.Randles27000420E0activefalseT.Randles27000420E0activefalsecdd16df5-7bb8-4ef1-bcb9-cefb1dd40581Comment Entriesapplication/atom+xml;type=entryLikestrue2015-05-21T04:45:43-04:002015-05-21T04:47:21-04:00<p dir="ltr">
The IBM Design Thinking initiative has taken the IBM Netcool team, who are focused on Network Management, on an interesting journey, and I think that it is time to update readers on our progress and some of what we have learned. The last blog on this topic concerned the importance of client empathy for product management and developers; essentially placing the User eXperience (UX) at the centre of the design process. This blog is available <a href="https://ibm.biz/BdETuM">here</a>.</p>
<p dir="ltr">
Here is what our hardworking designer Rob Clark has to say about Design Thinking:</p>
<p dir="ltr" style="margin-left: 40px;">
<span style="color:#0000ff;">&quot;Design Thinking principles are equally valuable when applied to existing capabilities as they are for the design of new solutions.&nbsp; Applied to existing capabilities, these principles have led to a major shift in how we think the code is used.&nbsp; It is not enough for all the steps to be in place for a user to complete a given task from start to finish.&nbsp; Design Thinking prompts us to ask and think about how the user feels while traversing those steps, which leads to different answers.&nbsp; Customers are not shy in expressing their feelings, given the opportunity, and this is like a light being shone on the key areas where change can transform a product, allowing users to increase their productivity and devote brain cycles to the problem at hand rather than the product itself.&quot;</span></p>
<p dir="ltr">
Naturally, having a good understanding of the clients&rsquo; current experiences with our solution is only the first step. The real work starts with the transformation of that client User eXperience. This is what is called&nbsp; the &ldquo;to-be&rdquo; experience. To achieve this transformed experience, we have been privileged to work with some terrific sponsor users, who are essential to a successful Design Thinking project. These sponsor users have given of their time and knowledge in order to ensure our journey is a productive one.&nbsp; &nbsp;</p>
<p dir="ltr">
Here is a summary of the &ldquo;to-be&rdquo; goals ear-marked for the Netcool Operations Insight &ndash; Network Management deliverables:</p>
<p dir="ltr">
<u><strong>Network Health Overview Dashboard</strong></u></p>
<ul dir="ltr">
<li>
See the previous blog dedicated to the Network Health Overview Dashboard details <a href="https://ibm.biz/BdXqmc">here</a>.</li>
<li>
Contextual drill-down to events without losing the dashboard&#39;s original focus.</li>
<li>
Contextual drill-down to network topology map without losing the dashboard&#39;s original focus.</li>
<li>
Toggle table or individual graph without losing original focus.</li>
</ul>
<p dir="ltr">
Some Sponsor User feedback is as follows:</p>
<p dir="ltr" style="margin-left: 40px;">
&quot;<span style="color:#0000ff;">Looks promising -all this information available in one place&quot;</span> &ndash; IT department, North American Insurance Company.<br>
<span style="color:#0000ff;">&ldquo;The dashboard plus GUI performance will help them sell the NOC operators&rdquo;</span> - North American bank - IT operations.</p>
<p dir="ltr">
<u><strong>Java and applet removal for network topology visualisation</strong></u></p>
<ul dir="ltr">
<li>
Client environment is predictable and stable with no plugins to worry about.</li>
<li>
Click on network views and the view begins rendering immediately.</li>
</ul>
<p dir="ltr">
<u><strong>Network Management deployment</strong></u></p>
<ul dir="ltr">
<li>
Simplified control over deployment process.</li>
<li>
Fast, with confidence, time to value for multiple products across multiple servers. Install from single repository using a rich GUI.</li>
<li>
IBM Install Manager will take care of the install order and prerequisite checking.</li>
</ul>
<p dir="ltr">
<u><strong>Beta program</strong></u></p>
<p dir="ltr">
Network Management development will conduct a &ldquo;Netcool Operations Insight &ndash; Network Management&rdquo; beta program commencing in September, 2015. Expressions of interest for this beta should be sent to <span style="color:#0000ff;">randles@ie.ibm.com</span></p>
<p dir="ltr">
Beta focus will be on IBM Tivoli Network Manager 4.2 and IBM Tivoli Netcool Configuration Manager 6.4.2 in the context of Netcool Operations Insight integration.</p>
<p dir="ltr">
&nbsp;</p>
<p dir="ltr">
Tom Randles<br>
Product Manager<br>
IT Service Management - Netcool Network Management<br>
<a href="http://www.twitter.com/RandlesTom">http<wbr></wbr>://w<wbr></wbr>ww.t<wbr></wbr>witt<wbr></wbr>er.c<wbr></wbr>om/R<wbr></wbr>andl<wbr></wbr>esTo<wbr></wbr>m</a></p>The IBM Design Thinking initiative has taken the IBM Netcool team, who are focused on Network Management, on an interesting journey, and I think that it is time to update readers on our progress and some of what we have learned. The last blog on this topic...00881urn:lsid:ibm.com:blogs:entries-8ba817c2-dcca-41f9-acf4-4be5ca3a8c86Network and Service Assurance2015-07-30T06:39:25-04:00urn:lsid:ibm.com:blogs:entry-553a7636-75eb-4b51-9a5a-a1b21bbe4a6bdWAnswers is live!dplantz1000003W46activefalsecdd16df5-7bb8-4ef1-bcb9-cefb1dd40581Comment Entriesapplication/atom+xml;type=entryLikestrue2015-05-14T17:19:00-04:002015-05-14T17:19:00-04:00<div dir="ltr">
It is officially live! &nbsp;The IT Service Management ( Tivoli)&nbsp;</div>
<div dir="ltr">
support and development staff&#39;s are daily contributing Q&amp;A in IBM&#39;s dWAnswers forum. &nbsp; Check it out at&nbsp;</div>
<div dir="ltr">
<a href="https://developer.ibm.com/answers/questions/index.html">https://developer.ibm.com/answers/questions/index.html</a></div>
<div dir="ltr">
&nbsp;</div>
<div dir="ltr">
Simply type in a &quot;tag&quot; - which is usually your products acronym to see what topics exist. &nbsp;For example: IBM Tivoli Monitoring version 6 is simply ITMv6&nbsp;</div>
It is officially live! &nbsp;The IT Service Management ( Tivoli)&nbsp; support and development staff&#39;s are daily contributing Q&amp;A in IBM&#39;s dWAnswers forum. &nbsp; Check it out at&nbsp; https://developer.ibm.com/answers/questions/index.html &nbsp;...00305urn:lsid:ibm.com:blogs:entries-8ba817c2-dcca-41f9-acf4-4be5ca3a8c86Network and Service Assurance2015-07-30T06:39:25-04:00urn:lsid:ibm.com:blogs:entry-b5aa93fd-18be-4a13-b691-163b96c337aeDeploying the JDBC Gateway Video SeriesChristinaGrimes1000006PX4activefalsecdd16df5-7bb8-4ef1-bcb9-cefb1dd40581Comment Entriesapplication/atom+xml;type=entryLikestrue2015-05-06T10:12:28-04:002015-05-06T10:12:28-04:00<p dir="ltr">
I have created a series of videos on deploying the JDBC gateway.&nbsp;</p>
<p dir="ltr">
&nbsp;</p>
<h4 dir="ltr">
<a href="https://www.youtube.com/watch?v=_87I7w9ACDA" target="_blank">JDBC&nbsp;Gateway&nbsp;Create&nbsp;Historical&nbsp;Reporter&nbsp;Database&nbsp;on&nbsp;DB2</a></h4>
<h4 dir="ltr">
<a href="https://www.youtube.com/watch?v=3RFY9J4sD6s" target="_blank">JDBC&nbsp;Gateway&nbsp;Install&nbsp;on&nbsp;Omnibus&nbsp;8.1</a></h4>
<h4 dir="ltr">
<a href="https://www.youtube.com/watch?v=czek70aTkAI" target="_blank">JDBC&nbsp;Gateway&nbsp;Configuration</a></h4>
<p dir="ltr">
&nbsp;</p>
<p dir="ltr">
If you are planning on migrating from your current ODBC gateway or the Oracle gateway to the JDBC gateway, and have questions on the migration, please join us on May 21 for an Ask the Expert Webcast on Using Historical Gateways.</p>
<p dir="ltr">
&nbsp;</p>
<h4 dir="ltr">
<a href="http://tivoli-ug.net/index.php/events1/viewevent/703-ask-the-expert-series-using-netcool-omnibus-historical-gateways-odbc-oracle-and-jdbc-gateways" target="_blank">Ask&nbsp;the&nbsp;Expert&nbsp;Series&nbsp;-&nbsp;Using&nbsp;Netcool/OMNIbus&nbsp;Historical&nbsp;Gateways:&nbsp;ODBC,&nbsp;Oracle&nbsp;and&nbsp;JDBC&nbsp;gateways</a></h4>
<p dir="ltr">
May 21 1pm-2pm EST</p>
<p dir="ltr">
SmartCloud Meeting:&nbsp;<a href="https://apps.na.collabserv.com/meetings/join?id=331-402">https://apps.na.collabserv.com/meetings/join?id=331-402</a>&nbsp;password : netcool</p>
<p dir="ltr">
US Dial-in Number(s): 888-426-6840 or 215-861-6239 PassCode: 9178359</p>
<p dir="ltr">
Other countries Dial-in Number:&nbsp;<a href="https://www.teleconference.att.com/servlet/glbAccess?process=1&amp;accessCode=9178359&amp;accessNumber=2158616239#C2">https://www.teleconference.att.com/servlet/glbAccess?process=1&amp;accessCode=9178359&amp;accessNumber=2158616239#C2</a></p>
<p dir="ltr">
&nbsp;</p>
<p dir="ltr">
&nbsp;</p>
I have created a series of videos on deploying the JDBC gateway.&nbsp; &nbsp; JDBC&nbsp;Gateway&nbsp;Create&nbsp;Historical&nbsp;Reporter&nbsp;Database&nbsp;on&nbsp;DB2 JDBC&nbsp;Gateway&nbsp;Install&nbsp;on&nbsp;Omnibus&nbsp;8.1 JDBC&nbsp;Gateway&nbsp;Configu...01454urn:lsid:ibm.com:blogs:entries-8ba817c2-dcca-41f9-acf4-4be5ca3a8c86Network and Service Assurance2015-07-30T06:39:25-04:00urn:lsid:ibm.com:blogs:entry-cb048ff3-b54f-4a9d-98d8-f6a7380bab44Documentation updates for Netcool Operations Insight V1.3BryanHobbert270002WGBJactivefalsecdd16df5-7bb8-4ef1-bcb9-cefb1dd40581Comment Entriesapplication/atom+xml;type=entryLikestrue2015-05-01T09:34:06-04:002015-05-01T09:34:06-04:00<p dir="ltr">
The Netcool Operations Insight documentation has been updated. The <a href="http://www-01.ibm.com/support/knowledgecenter/SSTPTP_1.3.0/com.ibm.netcool_ops.doc_1.3.0/soc/collaterals/soc_netops_kc_welcome.html">Knowledge&nbsp;Center</a> and the <a href="https://ibm.biz/BdXx5A">PDF&nbsp;guides</a> now contain the following enhanced or additional information.<br />
<br />
Readme for V1.3.0.0 of the Tivoli Netcool/OMNIbus Insight Pack in PDF format at <a href="https://ibm.biz/BdXx5A">https://ibm.biz/BdXx5A</a>. The Readme documents the Event Search integration between Netcool/OMNIbus and IBM Operations Analytics - Log Analysis.<br />
<br />
Readme for V1.3.0.0 of the Network Manager Insight Pack in PDF format at <a href="https://ibm.biz/BdXx5A">https://ibm.biz/BdXx5A</a>. The Readme documents how to install and configure the Network Manager Insight Pack with Operations Analytics - Log Analysis.<br />
<br />
Quick reference to installing&nbsp; <a href="https://ibm.biz/BdXrWw">https://ibm.biz/BdXrWw</a><br />
Quick reference to upgrading&nbsp;&nbsp; <a href="https://ibm.biz/BdXrWk">https://ibm.biz/BdXrWk</a><br />
Deployment considerations&nbsp;&nbsp; <a href="https://ibm.biz/BdXrW9">https://ibm.biz/BdXrW9</a><br />
Data flows&nbsp; <a href="https://ibm.biz/BdXrWC">https://ibm.biz/BdXrWC</a><br />
Enabling topology search&nbsp; <a href="https://ibm.biz/BdXrWe">https://ibm.biz/BdXrWe</a><br />
Event Analytics&nbsp; <a href="https://ibm.biz/BdXrWa">https://ibm.biz/BdXrWa</a></p>
The Netcool Operations Insight documentation has been updated. The Knowledge&nbsp;Center and the PDF&nbsp;guides now contain the following enhanced or additional information. Readme for V1.3.0.0 of the Tivoli Netcool/OMNIbus Insight Pack in PDF format at...00462urn:lsid:ibm.com:blogs:entries-8ba817c2-dcca-41f9-acf4-4be5ca3a8c86Network and Service Assurance2015-07-30T06:39:25-04:00urn:lsid:ibm.com:blogs:entry-d533e403-3e2c-41b7-a81f-d25b4a01e619Support training video WebGUI 8.1 build Fixpack console installdplantz1000003W46activefalsecdd16df5-7bb8-4ef1-bcb9-cefb1dd40581Comment Entriesapplication/atom+xml;type=entryLikestrue2015-04-29T15:54:28-04:002015-04-29T15:54:28-04:00<p dir="ltr">
Created by our L2 support staff</p>
<p dir="ltr">
See it here:</p>
<p dir="ltr">
<a href="http://bit.ly/1QKMHOq">http://bit.ly/1QKMHOq</a></p>
<p dir="ltr">
&nbsp;</p>
<p dir="ltr">
See other Omnibus videos here:</p>
<table border="0" cellpadding="0" cellspacing="0" dir="ltr" style="border-collapse:
collapse;width:262pt" width="349">
<tbody>
<tr height="18" style="height:13.2pt">
<td class="xl66" height="18" style="height:13.2pt;width:262pt" width="349">
<a href="https://www.youtube.com/channel/UCO8XORAuobca1sB7nrpUdgA">https://www.youtube.com/channel/UCO8XORAuobca1sB7nrpUdgA</a></td>
</tr>
</tbody>
</table>
<p dir="ltr">
&nbsp;</p>
Created by our L2 support staff See it here: http://bit.ly/1QKMHOq &nbsp; See other Omnibus videos here: https://www.youtube.com/channel/UCO8XORAuobca1sB7nrpUdgA &nbsp;00386urn:lsid:ibm.com:blogs:entries-8ba817c2-dcca-41f9-acf4-4be5ca3a8c86Network and Service Assurance2015-07-30T06:39:25-04:00urn:lsid:ibm.com:blogs:entry-cab5d699-112b-4f64-ba83-83ba86567166How can I extend Netcool Operations Insight to get more information on events?GQ4Q_Simon_Knights060000GQ4QactivefalseGQ4Q_Simon_Knights060000GQ4Qactivefalsecdd16df5-7bb8-4ef1-bcb9-cefb1dd40581Comment Entriesapplication/atom+xml;type=entryLikestrue2015-04-29T06:58:17-04:002015-05-15T06:44:45-04:00<p dir="ltr" style="margin-bottom: 0cm">
I am going to explore extending Netcool Operations Insight 1.3.0 (NOI) to search multiple data sources. I will demonstrate using the Smart Cloud Log Analysis 1.3.0 (LA) launch-in-context capability and creating javascript based tools in WebGUI. I will use this to search logs for information related to an item in the EventList. I will then go through worked example using this to analyse the cause of a problem.</p>
<h2 dir="ltr" style="margin-bottom: 0cm;">
How to create a right-click EventList tool to search multiple data-sources.</h2>
<p dir="ltr" style="margin-bottom: 0cm">
Click on the Administration-&gt; tools configuration menu .&nbsp; (This requires the user has appropriate privileges)</p>
<p dir="ltr" style="margin-bottom: 0cm">
You should then see a Tools Configuration dialog like the following:</p>
<p dir="ltr" style="margin-bottom: 0cm">
<a href="https://www.ibm.com/developerworks/community/blogs/cdd16df5-7bb8-4ef1-bcb9-cefb1dd40581/resource/BLOGS_UPLOADED_IMAGES/ToolsConfigurationMenu2.png" target="_blank"><img alt="WebGUI tools configuration menu" src="https://www.ibm.com/developerworks/community/blogs/cdd16df5-7bb8-4ef1-bcb9-cefb1dd40581/resource/BLOGS_UPLOADED_IMAGES/ToolsConfigurationMenu2.png" style="display: block; margin: 1em 1em 0pt 0pt;" /></a>Create a name for the tool (I called it &#39;<span style="font-family:courier new,courier,monospace;">scalaFindEventsAllDatasources</span>&#39; in this example) and&nbsp; choose&nbsp; &#39;script&#39; (javascript) type for the tool.</p>
<p dir="ltr" style="margin-bottom: 0cm">
We can put some javascript in the &#39;Script Commands&#39; box to use the &#39;FirstOcurrence&#39; field of the event to generate a URL which issues a launch-in-context search for all log entries which occurred within 15s of the specified event. The LA launch-in-context feature allow you to issue searches and run invoke custom applications from approved IBM products using a URL API. (See links at the end of this article)</p>
<p dir="ltr" style="margin-bottom: 0cm">
Here is some example javascript to issue a search:</p>
<p dir="ltr" style="margin-bottom: 0cm">
<span style="font-family:courier new,courier,monospace;">var firstocc = parseInt({@FirstOccurrence});</span></p>
<p dir="ltr" style="margin-bottom: 0cm">
<span style="font-family:courier new,courier,monospace;">var starttm = new Date(firstocc*1000 -<b>15000</b>);</span></p>
<p dir="ltr" style="margin-bottom: 0cm">
<span style="font-family:courier new,courier,monospace;">var endtm = new Date(firstocc*1000 +<b>1000</b>);</span></p>
<p dir="ltr" style="margin-bottom: 0cm">
<span style="font-family:courier new,courier,monospace;">var starttmstr = starttm.getDate()+&#39;/&#39;+(starttm.getMonth()+1)+&#39;/&#39;+starttm.getFullYear()+&#39; &#39;+starttm.getHours()+&#39;:&#39;+starttm.getMinutes()+&#39;:&#39;+starttm.getSeconds()+&#39;.&#39;+starttm.getMilliseconds();</span></p>
<p dir="ltr" style="margin-bottom: 0cm">
<span style="font-family:courier new,courier,monospace;">var endtmstr = endtm.getDate()+&#39;/&#39;+(endtm.getMonth()+1)+&#39;/&#39;+endtm.getFullYear()+&#39; &#39;+endtm.getHours()+&#39;:&#39;+endtm.getMinutes()+&#39;:&#39;+endtm.getSeconds()+&#39;.&#39;+endtm.getMilliseconds();</span></p>
<p dir="ltr" style="margin-bottom: 0cm">
<span style="font-family:courier new,courier,monospace;">window.open(&quot;https://<b>&lt;SCALASERVER&gt;</b>:9987/Unity/SearchUI?queryString=*&amp;timefilters={%22type%22:%22absolute%22,%20%22startTime%22:%22&quot;+starttmstr+&quot;%22,%20%22endTime%22:%22&quot;+endtmstr+&quot;%20%2B0000%22}&quot;);</span></p>
<p dir="ltr" style="margin-bottom: 0cm">
&#39;SCALASERVER&#39; is the address of the server running LA and is running on the default port of 9987. I set the time range of the search to between 15s before and 1s after the first occurrence of the event. I chose 1s after to make sure the clicked on event is in the search results. The parts of the script which control time settings are in <b>bold </b>type above. In practice you might want a longer time period than 15 seconds. It is straightforward to modify the javascript to change the time period.</p>
<h2 dir="ltr" style="margin-bottom: 0cm;">
Adding the tool to the right click menus</h2>
<p dir="ltr" style="margin-bottom: 0cm">
The next thing to do is to add the tool to the right-click menus. To add the tool to same place as the existing EventSearch tools: click on &#39;Administration-&gt;Menu configuration&#39;, select the &#39;SCALA&#39; menu group, then add the &#39;scalaFindEventsAllDatasources&#39; to the group using the menu editor.</p>
<p dir="ltr" style="margin-bottom: 0cm">
<a href="https://www.ibm.com/developerworks/community/blogs/cdd16df5-7bb8-4ef1-bcb9-cefb1dd40581/resource/BLOGS_UPLOADED_IMAGES/WebGUIMenuConfigurationOption.png" target="_blank"><img alt="image" src="https://www.ibm.com/developerworks/community/blogs/cdd16df5-7bb8-4ef1-bcb9-cefb1dd40581/resource/BLOGS_UPLOADED_IMAGES/WebGUIMenuConfigurationOption.png" style="display: block; margin: 1em 1em 0pt 0pt;" /></a><br />
<a href="https://www.ibm.com/developerworks/community/blogs/cdd16df5-7bb8-4ef1-bcb9-cefb1dd40581/resource/BLOGS_UPLOADED_IMAGES/AddToSCALAMenu.png" style="width: 100%; display: inline-block;" target="_blank"><img alt="image" src="https://www.ibm.com/developerworks/community/blogs/cdd16df5-7bb8-4ef1-bcb9-cefb1dd40581/resource/BLOGS_UPLOADED_IMAGES/AddToSCALAMenu.png" style="display: block; margin: 0px auto; text-align: center;" /></a></p>
<p dir="ltr" style="margin-bottom: 0cm">
We now have the tool in-place and are ready to try it out.</p>
<h2 dir="ltr" style="margin-bottom: 0cm;">
Example Scenario</h2>
<p dir="ltr" style="margin-bottom: 0cm">
IBM SmartCloud Log Analytics is configured to ingest data from both NetCool OMNIbus events and WebSphere log files, using the NOI pack v1.3.0 and the WebSphere Insight pack. (Tare more insight packs available on a variety of data sources. See links at the end of the article for details on other insight packs available. )</p>
<p dir="ltr" style="margin-bottom: 0cm">
In our example, an operator or SME sees an authentication error and decides it needs more investigation.<a href="https://www.ibm.com/developerworks/community/blogs/cdd16df5-7bb8-4ef1-bcb9-cefb1dd40581/resource/BLOGS_UPLOADED_IMAGES/EventListError2.png" style="width: 100%; display: inline-block;" target="_blank"><img alt="image" src="https://www.ibm.com/developerworks/community/blogs/cdd16df5-7bb8-4ef1-bcb9-cefb1dd40581/resource/BLOGS_UPLOADED_IMAGES/EventListError2.png" style=" display:block; margin: 1em 0pt 0pt 0pt; float: left;" /></a></p>
<p dir="ltr" style="margin-bottom: 0cm">
They want to get more information so they right click on the event, and select the tool we developed earlier, to search all data sources.<a href="https://www.ibm.com/developerworks/community/blogs/cdd16df5-7bb8-4ef1-bcb9-cefb1dd40581/resource/BLOGS_UPLOADED_IMAGES/SelectFindAllEventsTool.png" style="width: 100%; display: inline-block;" target="_blank"><img alt="image" height="374" src="https://www.ibm.com/developerworks/community/blogs/cdd16df5-7bb8-4ef1-bcb9-cefb1dd40581/resource/BLOGS_UPLOADED_IMAGES/SelectFindAllEventsTool.png" style="display: block; margin: 1em 0pt 0pt; float: left;" width="452" /></a></p>
<p dir="ltr" style="margin-bottom: 0cm">
This produces warning popup saying all data sources will be searched, because none was specified in the query. We ignore this because we actually want to search all sources. In practice it might be preferable to explicitly define which data sources the tool searches. This can be done by modifying the query URL generated by the javascript developed earlier.</p>
<p dir="ltr" style="margin-bottom: 0cm">
The results also show an error generated by the WebSphere Liberty server just prior to the OMNIbus event. The errors indicates that OMNIbus is being used to authenticate passwords and this is failing because connection to OMNIbus is not available.</p>
<p dir="ltr" style="margin-bottom: 0cm">
<a href="https://www.ibm.com/developerworks/community/blogs/cdd16df5-7bb8-4ef1-bcb9-cefb1dd40581/resource/BLOGS_UPLOADED_IMAGES/DetailedLog.png" style="width: 100%; display: inline-block;" target="_blank"><img alt="image" src="https://www.ibm.com/developerworks/community/blogs/cdd16df5-7bb8-4ef1-bcb9-cefb1dd40581/resource/BLOGS_UPLOADED_IMAGES/DetailedLog.png" style=" display:block; margin: 1em 0pt 0pt 0pt; float: left;" /></a></p>
<p dir="ltr" style="margin-bottom: 0cm">
This is useful info, now we want to more log entries, in order to see if there could be an entry related to the ObjectServer connection error. Switching to a list view enables us to have more entires on a page.&nbsp; LA appends all columns from all the data sources together when listing results from multiple sources. We don&#39;t want to need to keep scrolling back and forth across the columns when reasing data, so let&#39;s reduce the number of columns, to avoid having to scroll back and forth across the data displayed.</p>
<p dir="ltr" style="margin-bottom: 0cm">
<a href="https://www.ibm.com/developerworks/community/blogs/cdd16df5-7bb8-4ef1-bcb9-cefb1dd40581/resource/BLOGS_UPLOADED_IMAGES/SelectCols.png" style="width: 100%; display: inline-block;" target="_blank"><img alt="image" height="77" src="https://www.ibm.com/developerworks/community/blogs/cdd16df5-7bb8-4ef1-bcb9-cefb1dd40581/resource/BLOGS_UPLOADED_IMAGES/SelectCols.png" style="display: block; margin: 1em 0pt 0pt; float: left;" width="450" /></a></p>
<p dir="ltr" style="margin-bottom: 0cm">
&nbsp;</p>
<p dir="ltr" style="margin-bottom: 0cm">
Paging down our list view we see a connection Link Down error occurring shortly before the authentication event. It could be the cause of our error!</p>
<p dir="ltr" style="margin-bottom: 0cm">
<a href="https://www.ibm.com/developerworks/community/blogs/cdd16df5-7bb8-4ef1-bcb9-cefb1dd40581/resource/BLOGS_UPLOADED_IMAGES/LinkDown.png" style="width: 100%; display: inline-block;" target="_blank"><img alt="image" src="https://www.ibm.com/developerworks/community/blogs/cdd16df5-7bb8-4ef1-bcb9-cefb1dd40581/resource/BLOGS_UPLOADED_IMAGES/LinkDown.png" style=" display:block; margin: 1em 0pt 0pt 0pt; float: left;" /></a></p>
<h2 dir="ltr" style="margin-bottom: 0cm;">
Final thoughts</h2>
<p dir="ltr">
This scenario used a manufactured situation rather than real world data, and the eagle eyed might have spotted inconsistencies in the event data.&nbsp; However this has been used to demonstrate how you can create custom tools in WebGUI and how combining data from multiple sources within LA might help a SME resolve problems more quickly.</p>
<p dir="ltr">
<strong>NOTE:</strong> It goes without saying you should check your licensing agreement before ingesting additional data sources into your LA server.</p>
<p dir="ltr" style="margin-bottom: 0cm">
See the following URLs for more information on topics touched on in this blog.</p>
<p dir="ltr" style="margin-bottom: 0cm">
<a href="https://www.ibm.com/developerworks/servicemanagement/ioa/log/downloads.html">SMC&nbsp;Connect:&nbsp;Smart&nbsp;Cloud&nbsp;Log&nbsp;Analytics&nbsp;Insight&nbsp;Packs</a></p>
<p dir="ltr" style="margin-bottom: 0cm">
<a href="http://www-01.ibm.com/support/knowledgecenter/SSTPTP_1.3.0/com.ibm.netcool_ops.doc_1.3.0/soc/collaterals/soc_netops_kc_welcome.html?lang=en">Netcool&nbsp;Operations&nbsp;Insight&nbsp;1.3.0&nbsp;Knowledge&nbsp;Center</a></p>
<p dir="ltr" style="margin-bottom: 0cm">
<a href="http://www-01.ibm.com/support/knowledgecenter/SSPFMY_1.3.0/com.ibm.scala_1.3.0.doc/config/iwa_extend_launchincontext.html?lang=en">Launch-in-context&nbsp;configuration</a></p>
<p dir="ltr" style="margin-bottom: 0cm">
<a href="http://www-01.ibm.com/support/knowledgecenter/SSSHTQ_8.1.0/com.ibm.netcool_OMNIbus.doc_8.1.0/webtop/wip/concept/web_cust_eventmngmttoolsoverview.html?lang=en">Creating&nbsp;event&nbsp;management&nbsp;tools</a></p>
<p dir="ltr" style="margin-bottom: 0cm">
&nbsp;</p>
I am going to explore extending Netcool Operations Insight 1.3.0 (NOI) to search multiple data sources. I will demonstrate using the Smart Cloud Log Analysis 1.3.0 (LA) launch-in-context capability and creating javascript based tools in WebGUI. I will use this...023591urn:lsid:ibm.com:blogs:entries-8ba817c2-dcca-41f9-acf4-4be5ca3a8c86Network and Service Assurance2015-07-30T06:39:25-04:00urn:lsid:ibm.com:blogs:entry-7b7b0765-8c8f-4e8b-a151-0ba3868751bfSee upcoming features in the OMNIbus Web GUI Event ViewerSteveHowell2700029KG6activefalsecdd16df5-7bb8-4ef1-bcb9-cefb1dd40581Comment Entriesapplication/atom+xml;type=entryLikestrue2015-04-24T12:09:14-04:002015-04-24T12:09:14-04:00<p dir="ltr">
Over the past few months, the OMNIbus Web GUI team have been working on the development of some new features in the Event Viewer of Web GUI 8.1. These focus on 4 key functional areas:</p>
<ul dir="ltr">
<li>
Quick filtering</li>
<li>
Status reporting</li>
<li>
Hotkeys</li>
<li>
Toolbar configuration</li>
</ul>
<p dir="ltr">
Demonstration videos were created as these features were developed, and these have been made available in the Netcool Operations Insight open development community, in order to provide an early glimpse of the new functionality:</p>
<p dir="ltr">
<a href="https://www.ibm.com/developerworks/community/groups/service/html/community/updates?communityUuid=3f429872-4a01-42e8-baf6-c919d9c08824&amp;filter=all#fullpageWidgetId=W1907d763566f_426f_a280_9ecf220904e6&amp;BM_W1907d763566f_426f_a280_9ecf220904e6docId:ada30772-31fe-44bf-b8b4-dd7e4f072ad6!5d53d123-4ab1-42a1-b366-e3a46b2ec222|sid:docsummary|libId:null|page:false|&amp;BM_W1907d763566f_426f_a280_9ecf220904e6" target="_blank"><strong>Searching/filtering&nbsp;in&nbsp;Event&nbsp;Viewer</strong></a><br />
This video shows how to perform searches on the events in the event list using different operators, including regular expression pattern matching.<br />
<br />
<a href="https://www.ibm.com/developerworks/community/groups/service/html/community/updates?communityUuid=3f429872-4a01-42e8-baf6-c919d9c08824&amp;filter=all#fullpageWidgetId=W1907d763566f_426f_a280_9ecf220904e6&amp;BM_W1907d763566f_426f_a280_9ecf220904e6docId:ada30772-31fe-44bf-b8b4-dd7e4f072ad6!b5682a17-7615-441a-b206-e0410dbac645|sid:docsummary|libId:null|page:false|&amp;BM_W1907d763566f_426f_a280_9ecf220904e6" target="_blank"><strong>Combining&nbsp;multiple&nbsp;quick&nbsp;filters&nbsp;in&nbsp;Event&nbsp;Viewer</strong></a><br />
This video shows how a user can apply multiple quick filters to the events in the Event Viewer, using the toolbar control, and via a right-click menu option.<br />
<br />
<a href="https://www.ibm.com/developerworks/community/groups/service/html/community/updates?communityUuid=3f429872-4a01-42e8-baf6-c919d9c08824&amp;filter=all#fullpageWidgetId=W1907d763566f_426f_a280_9ecf220904e6&amp;BM_W1907d763566f_426f_a280_9ecf220904e6docId:ada30772-31fe-44bf-b8b4-dd7e4f072ad6!f5f9f34e-c254-4230-9777-f7b2d09ed040|sid:docsummary|libId:null|page:false|&amp;BM_W1907d763566f_426f_a280_9ecf220904e6" target="_blank"><strong>Modifying&nbsp;quick&nbsp;filters&nbsp;in&nbsp;Event&nbsp;Viewer</strong></a><br />
This video shows how quick filters may be edited, and how it is possible to temporarily deactivate an individual quick filter condition.<br />
<br />
<a href="https://www.ibm.com/developerworks/community/groups/service/html/community/updates?communityUuid=3f429872-4a01-42e8-baf6-c919d9c08824&amp;filter=all#fullpageWidgetId=W1907d763566f_426f_a280_9ecf220904e6&amp;BM_W1907d763566f_426f_a280_9ecf220904e6docId:ada30772-31fe-44bf-b8b4-dd7e4f072ad6!803b20c5-7ccd-4950-b9e1-2137295f91e9|sid:docsummary|libId:null|page:false|&amp;BM_W1907d763566f_426f_a280_9ecf220904e6" target="_blank"><strong>Quick&nbsp;filters&nbsp;on&nbsp;date&nbsp;columns&nbsp;in&nbsp;Event&nbsp;Viewer</strong></a><br />
This video demonstrates how quick filtering based on date columns can be easily set up in Event Viewer.<br />
<br />
<a href="https://www.ibm.com/developerworks/community/groups/service/html/community/updates?communityUuid=3f429872-4a01-42e8-baf6-c919d9c08824&amp;filter=all#fullpageWidgetId=W1907d763566f_426f_a280_9ecf220904e6&amp;BM_W1907d763566f_426f_a280_9ecf220904e6docId:ada30772-31fe-44bf-b8b4-dd7e4f072ad6!dc52c962-288f-4b39-841a-1e1a2c208df3|sid:docsummary|libId:null|page:false|&amp;BM_W1907d763566f_426f_a280_9ecf220904e6" target="_blank"><strong>Hotkeys&nbsp;in&nbsp;Event&nbsp;Viewer</strong></a><br />
This video shows how keyboard shortcuts can be used to access menu items and tools in the Event Viewer.<br />
<br />
<a href="https://www.ibm.com/developerworks/community/groups/service/html/community/updates?communityUuid=3f429872-4a01-42e8-baf6-c919d9c08824&amp;filter=all#fullpageWidgetId=W1907d763566f_426f_a280_9ecf220904e6&amp;BM_W1907d763566f_426f_a280_9ecf220904e6docId:ada30772-31fe-44bf-b8b4-dd7e4f072ad6!dd8fe88d-9b0a-4e29-a492-b96d539c3f84|sid:docsummary|libId:null|page:false|&amp;BM_W1907d763566f_426f_a280_9ecf220904e6" target="_blank"><strong>Event&nbsp;Viewer&nbsp;Status&nbsp;Bar</strong></a><br />
This video shows an enhanced status bar in the Event Viewer, which provide access to current status and context information for the events.<br />
<br />
<a href="https://www.ibm.com/developerworks/community/groups/service/html/community/updates?communityUuid=3f429872-4a01-42e8-baf6-c919d9c08824&amp;filter=all#fullpageWidgetId=W1907d763566f_426f_a280_9ecf220904e6&amp;BM_W1907d763566f_426f_a280_9ecf220904e6docId:ada30772-31fe-44bf-b8b4-dd7e4f072ad6!7019f2a8-8817-4f01-8225-1c5c5c8ed580|sid:docsummary|libId:null|page:false|&amp;BM_W1907d763566f_426f_a280_9ecf220904e6" target="_blank"><strong>Event&nbsp;Viewer&nbsp;Status&nbsp;Bar&nbsp;Interactive&nbsp;Refresh</strong></a><br />
This video shows a new visual countdown indicator in the Event Viewer status bar, to show the time remaining until the event data will be refreshed.<br />
<br />
<a href="https://www.ibm.com/developerworks/community/groups/service/html/community/updates?communityUuid=3f429872-4a01-42e8-baf6-c919d9c08824&amp;filter=all#fullpageWidgetId=W1907d763566f_426f_a280_9ecf220904e6&amp;BM_W1907d763566f_426f_a280_9ecf220904e6docId:ada30772-31fe-44bf-b8b4-dd7e4f072ad6!2211b1d9-5865-45e9-aa8e-0f716cf64f6a|sid:docsummary|libId:null|page:false|&amp;BM_W1907d763566f_426f_a280_9ecf220904e6" target="_blank"><strong>Customizing&nbsp;the&nbsp;Event&nbsp;Viewer&nbsp;Toolbar</strong></a><br />
This video shows how to show and hide individual elements of the Event Viewer toolbar, as well as the whole toolbar itself, when configuring a portlet.</p>
Over the past few months, the OMNIbus Web GUI team have been working on the development of some new features in the Event Viewer of Web GUI 8.1. These focus on 4 key functional areas: Quick filtering Status reporting Hotkeys Toolbar configuration Demonstration...30928urn:lsid:ibm.com:blogs:entries-8ba817c2-dcca-41f9-acf4-4be5ca3a8c86Network and Service Assurance2015-07-30T06:39:25-04:00urn:lsid:ibm.com:blogs:entry-efc22f63-98d2-4d94-84c2-16a9243ea816IBM Netcool Operations Insight 1.3 Installation & Upgrade GuideZaneBray060001YRX4activefalseZaneBray060001YRX4activefalsecdd16df5-7bb8-4ef1-bcb9-cefb1dd40581Comment Entriesapplication/atom+xml;type=entryLikestrue2015-04-23T11:21:38-04:002015-04-23T11:23:09-04:00<p dir="ltr">
An updated best practices guide has been published for Netcool Operations Insight version 1.3:</p>
<p dir="ltr">
&nbsp;</p>
<p dir="ltr">
<strong>IBM Netcool Operations Insight 1.3 Installation &amp; Upgrade Guide - Best Practices</strong></p>
<p dir="ltr">
&nbsp;</p>
<p dir="ltr">
This updated version of the guide contains all the new part numbers and configuration steps for the new features introduced in NOI 1.3.</p>
<p dir="ltr">
Download this guide now from the Netcool/OMNIbus Best Practices wiki: <a href="http://ibm.biz/nco_bps" target="_blank">http://ibm.biz/nco_bps</a></p>
An updated best practices guide has been published for Netcool Operations Insight version 1.3: &nbsp; IBM Netcool Operations Insight 1.3 Installation &amp; Upgrade Guide - Best Practices &nbsp; This updated version of the guide contains all the new part...00699urn:lsid:ibm.com:blogs:entries-8ba817c2-dcca-41f9-acf4-4be5ca3a8c86Network and Service Assurance2015-07-30T06:39:25-04:00urn:lsid:ibm.com:blogs:entry-cf06764a-e708-4e10-a592-2514b18b6dceEnsure your network is configured and compliant using IBM Netcool configuration capabilitiesT.Randles27000420E0activefalseT.Randles27000420E0activefalsecdd16df5-7bb8-4ef1-bcb9-cefb1dd40581Comment Entriesapplication/atom+xml;type=entryLikestrue2015-04-17T12:19:12-04:002015-04-20T04:33:38-04:00<p dir="ltr" style="text-align:justify;">
A critical part of any decent IT operations function is that the network is configured properly. A poorly configured network is a poorly performing network. Not to mention the security weaknesses and uncertainty inherent in neglecting network configuration. If the business is financial services, then compliance with the security standards required to protect important privacy considerations will be a major goal for IT operations.</p>
<p dir="ltr" style="text-align:justify;">
Operational costs are also a consideration; there cannot be a costly overhead associated with achieving this level of network configuration standardisation and compliance; in other words, network configuration needs to be automated. This also removes <strong>the</strong> network hacker; no, I don&rsquo;t mean an external intruder, I mean the official guy in network operations who loves to fix network configuration issues on the fly; you know who you are!</p>
<p dir="ltr" style="text-align:justify;">
A large North American bank had all of these network related headaches to give many sleepless nights to the head of IT operations. The IT operations department turned to the IBM Netcool solution for IT Operations to address these business problems. Netcool Configuration Manager is now deployed at this financial services company to provide standardized and automated configuration and compliance management for the network. The level of trust required to hand over the network service configuration to a 3<sup>rd</sup> party should not be underestimated. Configuration Manager is unique in IT and network operations with its write access to devices. This trust has been repaid in full with the IBM Netcool solution. Note that the Netcool solution has also enabled to fulfill its regulatory obligations for network compliance auditors.</p>
<p dir="ltr">
The IBM Netcool Configuration Manager is also the primary discovery tool for the network by generating a device seed file for the related Network Manager discovery. Configuration Manager is also used to manage parameterized command sets, which are utilized to make controlled configuration changes across the network. As mentioned, Configuration Manager is used for compliance policy management, including on-site policy development to maintain network integrity. The all important role of network configuration and policy changes are configured through the core product or through a custom GUI page.</p>
<p dir="ltr">
As the solution is multi-vendor, it is able to manage all of the devices for all of the devices (Cisco and Juniper mainly) and does so for all of the devices distributed across North American branches of the business.</p>
<p dir="ltr">
Please visit the following site for more information on Netcool network management and specifically for the Netcool Configuration Manager solution:</p>
<p dir="ltr">
<a href="http://www-03.ibm.com/software/products/en/tivonetcconfmana">http://www-03.ibm.com/software/products/en/tivonetcconfmana</a></p>
<p dir="ltr">
Tom Randles<br />
Product Manager<br />
IT Service Management - Netcool Network Management<br />
<a href="http://www.twitter.com/RandlesTom">http<wbr />://w<wbr />ww.t<wbr />witt<wbr />er.c<wbr />om/R<wbr />andl<wbr />esTo<wbr />m</a></p>
<p dir="ltr">
&nbsp;</p>
<p dir="ltr">
<strong>IBM Service Engage - IT Operations Management </strong></p>
<p dir="ltr">
<a href="https://www.ibmserviceengage.com/it-operations-management/articles/whats-new-in-netcool">https://www.ibmserviceengage.com/it-operations-management/articles/whats-new-in-netcool</a></p>
A critical part of any decent IT operations function is that the network is configured properly. A poorly configured network is a poorly performing network. Not to mention the security weaknesses and uncertainty inherent in neglecting network configuration. If...00699urn:lsid:ibm.com:blogs:entries-8ba817c2-dcca-41f9-acf4-4be5ca3a8c86Network and Service Assurance2015-07-30T06:39:25-04:00