"West has remained focused on meeting and exceeding the needs of our
clients, plus controlling our costs during a difficult economic environment,"
stated Thomas B. Barker, President and Chief Executive Officer.

Operating Results

For the second quarter of 2002, the company reported revenues of
$195.1 million compared to revenues of $193.0 million in the same quarter last
year. Operating income increased from $30.4 million in second quarter 2001 to
$31.1 million this quarter, a 2.4% change. Net income also increased to
$20.3 million from $19.5 million in last years second quarter, a 4.1%
increase. Diluted earnings per share were $0.30 for the quarter compared to
$0.28 in second quarter 2001. EBITDA (earnings before interest, taxes,
depreciation and amortization) rose 6.9% to $46.3 million during the second
quarter 2002 from $43.4 million in the same period last year.

Revenues grew 2.4% for the six months ended on June 30, 2002, up from
$396.0 million to $405.6 million. Operating income improved 2.6% to
$66.0 million from $64.3 million in the comparable 2001 period. In the first
six months of 2002, Net income expanded 3.8% to $42.9 million from
$41.3 million and EBITDA rose 7.3% to $95.9 million from $89.4 million.

Margins

As a percentage of revenue, operating income increased to 16.0% in the
second quarter of 2002 from 15.8% in the second quarter of 2001. During the
first six months of 2002, operating income as a percentage of revenues
increased to 16.3% from 16.2% for the six months ended June 2001. In the
second quarter of 2002, SG&A as a percentage of revenues increased to 36.5%
from 33.2% in last year's second quarter. For the first six months of 2002,
SG&A as a percentage of revenues rose to 35.6% from 32.9% in the comparable
period of last year. The increase can be attributed to the additional
overhead brought about by the acquisitions of Tel Mark Sales, Inc. and Dakotah
Direct plus an increase in the allowance for bad debt.

Balance Sheet

At June 30, 2002, West Corporation had a current ratio of 4.4 to 1, higher
than the current ratio of 3.5 to 1 at December 31, 2001. This significant
improvement can be attributed to a decrease in current liabilities, dropping
23.2% from $93.6 million at the end of 2001 to $71.9 million, at June 30,
2002.

Recent Developments

West Corporation also announced that it has entered into an agreement with
Teleservices Jamaica Ltd, for the operation of contact centers in Montego Bay
and Portmore, Jamaica. TJL has approximately 500 seats currently available
and can expand to 1000 seats in the future if necessary. West will begin
performing outbound transactions at these centers in late August or early
September.

The agreement will allow West's clients to take advantage of the highly
skilled and motivated workforce in Jamaica at a lower cost. West's technical
infrastructure will be utilized allowing all scripting, reporting, call
monitoring and call verification to be controlled by West's San Antonio
facility.

"The integration of Tel Mark Sales and Dakotah Direct are progressing well
and both divisions met our internal targets this quarter," said Mike Micek,
Chief Financial Officer of West Corporation. "During the second quarter, we
invested $19.1 million in capital expenditures primarily for contact center
upgrades. Also, we were able to reduce our Days Sales Outstanding (DSO's) to
54 days from 60 days at the end of 2001."

Conference Call

The company will hold a conference call to discuss earnings on July 24th
at 10:00 AM Central Time. Investors may access the call by visiting the
Investor Relations section of the West Corporation website at www.west.com and
clicking on the Live Webcast icon. If you are unable to participate during the
live webcast, a replay of the call will also be available on the website.

About West Corporation

West Corporation is a leading provider of integrated customer contact
solutions focused on helping Fortune 1000 companies acquire, manage, retain
and grow their customer relationships.

Founded in 1986 and headquartered in Omaha, Nebraska, West has a team of
approximately 24,000 employees, occupying thirty-five state-of-the-art contact
centers and eight interactive automated voice and data processing centers
across North America and India.

For more information, please visit www.west.com .

Statements which are not historical facts contained in this release are
forward-looking statements that involve risks and uncertainties. Such risks
and uncertainties include, but are not limited to: planned expansion of
operating facilities; labor market conditions; mergers, acquisitions, or joint
ventures, including their execution; customer concentrations; technological
innovation; and general economic conditions. Further information regarding the
factors that could cause actual results to differ from expected or projected
results can be found in documents filed by the Company with the United States
Securities and Exchange Commission (the "SEC").