I am extremely frustrated. I am supposed to have one number multiple devices with my Gear2. Sometimes it will get the calls and texts and most times not. It will populate all missed texts, calls, etc. once the phone is out of range.

I just realized today that I never received the instruction email on how to set up the Gear2. I even have the email that says it's being sent but it never arrived.

I am sure my Gear is not set up correctly to receive the benefits of Digits.

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Oh no! It sounds like your Gear watch was not fully paired with your primary number. This is an easy fix though! If you call the beta support number located at the bottom of your "Welcome to the beta" email, our support team can get this fixed for you ASAP.

Hey ladyinnc! How is everything going for you now? Do you still have questions about set-up? Did you contact the DIGITS team over the phone to confirm that we have everything provisioned correctly for you here? There's a great post about ideal settings to get the best out of your watch and DIGITS experience here: Please read: Duplicate SIM issues megathread. If you're still having trouble or have any more questions please let us know!

Firstly, I'm going to assume you have a Gear S2, it does make a difference.

Don't bother calling the DIGITS support team, they will probably tell you what I'm going to say here.

Did you select your Gear as one of your devices when you signed up? If so, you are missing more than one message!

When you log on to the T-Mobile website and go to your 'My T-Mobile' account page, you should see all the lines associated with your account. If it was properly provisioned when you signed up for the DIGITS beta, the number for your watch should have an option for you to have it be a duplicate of your main number...choose that option! Might be a drop-down menu with just the one choice. Shortly, you should get a text from T-Mobile that your watch is now duplicating your main number. After this, all calls and texts should come through on both your phone and watch at the same time, whether connected by Bluetooth or not.

How you decide to connect the watch to the phone (To Bluetooth, or not to Bluetooth...that is the question...) is somewhat subjective and controversial. I like to keep Bluetooth on, and WIFI & cellular on 'automatic'.

If you (on your 'My T-Mobile page) see that your watch is already set to duplicate your main number THEN your will need an intervention by the support team. (844-889-5651)

Hey ladyinnc - I just wanted to touch base and see if the support team over the phone had been able to help iron this out for you. How is everything going? Were there provisioning issues on our end, or was the problem settings based? If we did solve it, do you mind letting us know how? If not, I would love to confirm that we filed a bug report for you. Thanks so much, hope there's been some improvement here!