Focus on the Front Line, the “Rock Face of Value Creation”

The bulk of value creation—top-line and bottom-line—takes place at the “front line” of any retail bank, through the daily effectiveness of sales associates, tellers, customer service representatives, back office processors, among many other key roles. These employees’ managers—the front line leaders of the organization—have the most direct impact on their daily performance and engagement.

Yet front line leaders are often time-constrained and struggle to prioritize and fulfill all the demands of their role. Worse yet, they generally receive minimal guidance or support regarding how to live their role most effectively to ensure that their teams are performing and engaged.

Join a BCG expert for a discussion of how to reverse this trend and support front line leaders to live their roles more effectively and unlock significant value at the “rock face of value creation”.

THIS WEBINAR WILL COVER:

An introduction to the typical challenges facing front line leaders

A proven approach to elevating the performance of front line leaders through embedded capability building based

One financial institution’s success story

TOP 3 BENEFITS TO ATTENDEES:

Understand some of the typical challenges facing front line leaders across most functions and roles

Understand how a focused and embedded front line capability building effort can significantly improve front line performance

Understand some of the specific tools and routines that can help make a difference

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Robert Werner

Principal, People Strategy Practice, Boston Consulting Group

Robert Werner is a Principal in BCG’s NYC office. He leads BCG's Leadership & Culture topic in North America and has 15 years of experience in leadership, talent & organizational development. Robert works across industries and specializes in helping clients design and implement approaches to sustainably develop the leadership, culture & talent capabilities required to successfully meet their business objectives. He joined BCG in after 12 years at Siemens, where he held numerous leadership roles in leadership development, learning, talent management and organizational development. Robert holds an MBA and Master of International Affairs degrees from Columbia University and a BA from Tufts University

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Webinar

06/11/2019 at 2:00 PM (EDT) | 60 minutes

06/11/2019 at 2:00 PM (EDT) | 60 minutes
Please click the button to the right to join the webinar.