Re: Checking data usage

Data usage gauge jammed

I already talked to Rogers today about this but they can't seem to find a problem. Are use an iPhone 7 and on the MyRogers app my data gauge is jammed. I have removed and reinstalled the MyRogers app on both of my devices and it's the same issue. It started about a week ago when they gave me a free extra gig as part of a promotion and I need to keep track of my usage. I don't see what else I can do on my end, does anyone else know a suggestion?

Re: Checking data usage

Just remember that the data management tool is only for share everything plans (single or multiple users on same plan). If you have an independent plan, those features are not available. We just have the ability to monitor usage in the old delayed time, so we use apps to shut things down when we reach certain limits.

Just a note to those like myself who don't use share everything plans.

Re: Checking data usage

Yup I am on a Share Everything plan. The Rogers girl said to call back in 3 days so that will be Friday, so I will see what they say.

I have been reading other posts about this and it MIGHT Abe because they made changes to the data amount in my plan, and that might be the reason for the delay in the gauge working. I guess we will see.

Re: Checking data usage

Can’t check my data usage on Rogers app

So I have been trying to check my data usage on the Rogers app, the only problem is, my wireless account isn’t showing up on my app or on the page. How do I check my data usage? I want to make sure I don’t go over my data usage....

Re: Checking data usage

Everything is working great now thanks. Apparently they told me if you change your plan or get different amounts of data in your plan there might be a period of time where the data Gauge will not show.