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Sr. Education TrainerResponsys

THIS JOB HAS EXPIRED

Overview:
Responsys was built with the mission to change the way that the world does marketing in the digital age. We?re a cloud software company that?s helping companies take advantage of technologies like email, mobile, social, display, and the web to drive up revenues and build lasting relationships with consumers.

After a successful IPO in 2011, we?ve got our eye on becoming the first billion-dollar cloud marketing company. Our customers think we?re changing the game. The analysts agree. And our employees love the journey we?re on. We need rock stars who want to make the dream a reality.

Responsys University is searching for a Product Trainer to develop and deliver product and technology training to Responsys customers and internal sales and technical teams. Primary responsibilities include designing, developing and delivering technical instruction on interactive marketing tools to marketing and data analyst professionals.

This individual must be poised and professional, detail-oriented and responsive. The position requires excellent communication skills and time management, reliability, sensitivity to deadlines and the ability to work independently and within a cross-functional team with minimal supervision.
Responsibilities:
Course Development:
Develop course materials
Collaborate with Product, Engineering and other technical experts to scope, design and develop course material that accurately reflect current product features
Develop product demonstration/simulation requirements based on confirmed use cases and scenarios
Draft initial course content and work with writer and/or instructional designer to build course objectives, student guides and other training materials
Provide ongoing revisions for course material updates
Maintain lab and mobile training equipment and application environment: ensure training equipment and software environment is kept updated and ready for training delivery
Instructional Delivery:
Deliver classroom and virtual instructor-led technical training courses
Work with Training Manager to schedule public and internal training sessions, both platform and live online
Conduct rehearsals and pilot sessions to ensure quality course delivery
Review course materials to ensure familiarity with any changes or additions
Prepare classroom prior to student arrival
Deliver, review and analyze course evaluations and exams to determine effectiveness of training sessions. Prepare post-class reports to facilitate continual evaluation and improvements. Prepare recommendations for course improvements for management. Implement revisions to course materials as necessary to improve training effectiveness.

Requirements:
Ability to travel up to 30% of the time
Ability to educate, consult and influence at many different organizational levels
Conduct virtual instructor led sessions using tools such as LiveMeeting and WebEx
Exceptional written and verbal communication skills with the ability to make technical information easy to understand
Excellent listener, clear communicator and engaging presenter
Experience working with databases such as MS SQL, Oracle
Qualifications:
Bachelor's degree in a related area (MIS, Computer Science)
Minimum 2 years experience in technical curriculum development, creating platform (classroom) and self-paced (multi-media) training materials
Minimum 2 years experience delivering software training to end users and technical audiences in a live classroom environment
Working knowledge of HTML, database concepts, and scripting tools
Experience in SAAS and rapid application development environments highly desirable
Experience in an external (customer facing) training, services or agency environment a plus