We hear the phrase “core competencies” thrown around quite a bit, but how should we define it? In other words, how do we understand our core competencies within the context of boosting our organization's performance?
—Bugged by Buzzwords, human resources recruiter, health care, Scotts Valley, California

Where can I find data on reinforcement of training? Our learning and development group wants to prepare a report for our executives.
—All Ears, performance development consultant, communications, Dallas

As a financial services company, how can we devise useful competencies for our knowledge workers? Our new hires need basic courses in economics and skills to use our customized econometrics model. We know what we're looking for in new recruits, but we don't know how to formally express it by way of competencies.
—Seeking Knowledge, adviser, financial services, Ottawa

Many companies are struggling to combat the severe shortage of skilled manufacturing employees and fierce competition for those available for hire. Some firms have taken matters into their own hands, linking up with community colleges to develop fresh talent.

Some employees are close to being fired for not meeting performance standards. But our company has never had a formalized system to counsel people about job expectations. How do we prevent the loss of potentially solid performers now that times are tight and our management is quietly considering making changes?
—Cart Before the Horse, HR professional, manufacturing, Battle Creek, Michigan