Course Outline

Coaching and Mentoring

Course Overview

You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?

Course Objectives

The Coaching And Mentoring focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

Course Outline

1 - Define coaching, mentoring and the GROW model

2 - Identify and set appropriate goals using the SMART technique of goal setting

3 - Identify the steps necessary in defining the current state or reality of your employee’s situation

4 - Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans

5 - Identify the benefits of building and fostering trust with your employee