Once you are logged into Moodle, you can access the free Student Guide. You can find this by selecting Moodle Support in the top left hand corner of the main Moodle page. Click the button “Enroll Me.” This authenticates you as a student and is free of charge. The Student Guide offers detailed information and videos on using Moodle.

Getting help with Moodle

If you have technical questions about Moodle, you may visit the Moodle Office in Library 315, or call 707-826-3633. The Moodle Office is open Mon.-Fri., 7 a.m.-5 p.m. The Moodle Office can also assist using Team Viewer for remote questions.

If you have an assignment question, contact your professor. An example: “I don’t understand what you are asking on question 5.” The Moodle Office cannot answer course questions or make changes to course content.

A few things about Moodle you should know:

Moodle will log you out for security reasons after 20 minutes of inactivity. Moodle will clock you out after two hours.

Moodle can’t be used to store your files. Copy or download them to your computer or thumb drive.

Don’t share personal contact information on Moodle.

HSU and Moodle will never e-mail you for your user name and password, or other personal information. If you receive an e-mail request like this, contact the Help Desk at 707-826-4357 or by e-mail. The Help Desk can also help you with passwords or log-in issues.