Had a great experience here! Came in with an issue on my MacBook Pro and was working with a a tight deadline. Rex and Rfafiqah were amazing and they helped me expedite the repair process! Service was amazing and thank you for going the extra mile!

Ashley Goh

10 Apr 2019

“

Prompt response and services!

I must thanks QCD for the prompt respond & services. Firstly really appreciated Jinxing at the service counter who helped me expedite my repair as well as Bernard who go the extra mile to get my computer back in 3 working days as promised. Thank you all for yr kind assistance! ??

Lomency Ng

26 Mar 2019

“

Commendable Attitude!

just wanted to praise the service provided by the indian lady at counter 12 this morning. as my laptop required some updates on the spot, i stood to the side while she attended to the next customer. witnessed how she dealt with the difficult questions and demands posed by the customer with her composed and professional demeanour, without losing her cool at all (i seriously would have). her attitude is truly commendable!

Chen Yuxiu

7 Mar 2019

“

Comfy, spacious, polite and friendly!

The new place at Westgate is comfy and spacious. Service officers are polite and friendly. Waiting time for iphone battery replacement took about 4hrs on a Sunday. Luckily it is located at a centralised shopping area

Thomas Sim

29 Oct 2018

“

Exceptional Customer Service!

Rama, Alan and Alex impressed me greatly with their outstanding attention to detail and immense dedication to their work as well as demonstrated an earnest interest towards ensuring that the technical needs of less tech-savvy Mac users such as myself and other customers are well addressed. I also observed that their kind patience and friendly disposition also enabled many other QCD customers (a number of whom were clearly less tech-savvy) to become more familiar with their Apple devices.

James Chart

11 Sep 2018

“

Went Well For Me

It went well for me. Had an iPhone 6s battery and screen replacement. Was done in 3hrs. Went to do my errands as was back at 8.05 the store was still open and the guy let me collect my phone.

Andrew Nathanael

22 Aug 2018

“

Amazing Experience!

I do not usually write reviews but my experience with QCD tech was indeed amazing. I recommend you guys to go to QCD for phone repairs as they are the official professionals to repair your phone. Do avoid third party store(bugis, simlim, neighbourhood) as first, their replacement service is not with original spare parts. Second, this might void your phone warranty and Apple may refuse to accept your phone for future services. Third, their price is also high for fake spare parts.

Nicholas Witjaksono

14 Jul 2018

“

Really Helpful and Friendly Staff

Had a pleasant experience! went there to change my phone battery and it was done with in 1hr and the staff was really helpful and friendly. waiting time was fine as i went early.

Anika Maliyat

29 Jun 2018

“

Nice and Friendly Staff

Counter staff were nice and I didn't feel like they were arrogant at any point (which frankly, is quite common here for many service desks...). There was something wrong with my IPhone's motherboard and I was not very optimistic about having it fixed. However the service was friendly and I was offered a loan phone without cost and was able to get the loan phone without much trouble. Pleased with the service (: Thank you

Felicia Lim

18 Jun 2018

“

Excellent Service

Excellent service. Got my battery replacement within 2 hrs

Mw Lew

16 May 2018

“

Awesome Same-Day Repair

Got my phone swiftly fixed in just two hours by the nifty technicians at QCD yesterday :) The same-day repair is awesome and despite the number of people at the branch, the queue system was fast and efficient. Mr John Mai, who assisted me, was courteous, polite and helpful. I'm grateful to the good peeps at QCD, keep up the amazing work!! :D

Tan Janice

10 May 2018

“

Very Impressed, Super Patient!

Very impressed with one of your QCD staff, Regine! She was super patient and never gave up in trying to restore my iPhone and the data. It was actually mission impossible but with Regine’s skills and persistence, she managed to ace it. Thank you Regine from an extremely happy customer!

Flora Young

24 Mar 2018

“

Excellent customer service!

Excellent customer service and management of queue time. Dedicated queues for different purposes; especially useful to manage crowds for battery replacement.
Kudos to May Ling, Samuel Aw and Peter Lim for their assistance. Well done team. Keep up the good work

Shao Yee Chan

20 Mar 2018

“

Very Impressed by the Service!

I went in to do a battery replacement and was very impressed by the service. The team was friendly, helpful and holds a high integrity to customer service. Special thanks to Samuel for the quick and reliable service. Keep up the good job!

Gale M. Ng

16 Mar 2018

“

Kudos to QCD staff!

I sent my Mac book pro in for repair as the queue at Apple store was suggesting a waiting time of 6 hours (on a Sunday no less). I walked into QCD and was served on the dot. They replaced my entire top cover which comes with a new track pad and key board. I got my Mac 8 days later. After reading through some of the negative reviews posted, I was naturally apprehensive. But fortunately none of my fears came to pass. The collection was a breeze too and I got in and out of the centre under 5 mins. Kudos to the staff at QCD Wheelock for a job well done!

CC Poh

12 Feb 2018

“

Knowledgeable, Helpful, Friendly, Patient!

I would like to provide a feedback for your employee Alan Tan, whose service I already used twice. I am really happy with his IT support and excellent service. Alan is very knowledgeable, helpful, friendly, patient and has a solution for every issues I had with both my computer and iPhone, I am very happy with his service.

Olga Senn

1 Feb 2018

“

Impressed by the Efficiency!

...We were very impressed by the efficiency of the staffs at the store. In particular, we would like to commend your consultant Mr Rama for his patience, friendliness, helpfulness and extra efforts to attend to details and requests. We would also like to express our special thanks to Mr Hari for his great service. Their personality and professionalism really enhanced our impression of your store. Once again, kudos to all.

Edmund Chen, Actor

24 Jan 2018

“

Highest Standard of IT Expertise and Care

It is heartening to me that the needs of customers are genuinely being looked into. I was greatly moved by Rama, Alex and Alan's earnest desire to take the effort to spend the time and effort to advise me on the appropriate measures to take in the transfer of data following the rebooting of my MacBook Pro. I appreciate greatly their excellent teamwork and am certainly glad that I have had the good fortune of receiving the highest standard of IT expertise and care rendered.

James Char

14 Jan 2018

“

Professional and Polite Service

I am pleased with the excellent service of Ms Regine Hernandez of your Wheelock QCD Tech who has given highly professional and polite service.

Dr Rappa

10 Jan 2018

“

Knowledgeable, Efficient and Very Friendly

Service by Alex was excellent. Went the extra mile to attend to my needs despite managing multiple jobs. Alex was knowledgeable, efficient and very friendly. Will definitely recommend him and QCD!

Bryan Gwan

10 Jan 2018

“

Great IT Service Knowledge

Alex Loh has given me great services. He is patient and has a great level of IT service knowledge. Great Job Alex...Keep it up!

Collin Chua

8 Jan 2018

“

Ended my Day with a Smile

Ended my day with a smile. Thank you QCD! I waited very long for my turn and was a little annoyed and unhappy but Cherry - the customer service girl who attended to my issue made day by giving a very good service, not only she was very helpful but a friendly girl!!! Keep up the good job!

Tamilzchelvi Ramasamy

3 Jan 2018

“

Good Working Attitude

I'm extremely pleased with the service rendered by Regine - system analysis from Apple Service Centre at Wheelock Place. She has a very pleasant personality, and she's very patient to assist on my queries. Good working attitude always put on her sweet smile!

Kellyn Kee

2 Jan 2018

“

Excellent Service

I have received excellent service from yr colleague her name is Olivia Chaw , She has good talent of customer servicing , keep it up!!

Kapyar Hnin Hayman Thway

2 Jan 2018

“

Great Smiles and Customer Service!

Chris and Allan have assisted me with my macbook laptop issue this morning as I have problem starting the computer and was running low batt, Chris provided her own charger for me to charge while assisting me with some troubleshooting along with Allan's help. Appreciate and love the great smiles on their face and customer service provided!!

Lim Guo Han

30 Dec 2017

“

Thank You QCD

I was having trouble with my iPhone 7 because only Apple logo is appearing. I was really worried that I lose all my data inside so I decided to go to service centre. Fortunately, they said only software issue so no need to lose data. I was able to get my iPhone back in better condition. It was found out that the reason for the issue is lack of memory. The attendant extended an extra mile by helping me to deal with it through iCloud and setting up my "Find my iPhone". Thanks so much!

Helvis Martin Cura

30 Dec 2017

“

Extremely Polite and Patient

I was served by this CSO named Olivia, she was extremely polite and patient with me. She listens to my complaints regarding to my computer and shows sympathy to me. I feel so welcomed by her and able to trust my computer in the hands of QCD.

Perry Cha

30 Dec 2017

“

Efficient and Friendly

Very efficient and very friendly. Gets your spirits up even though your phone is down.

Peter Chin

29 Dec 2017

“

Excellent Staff!

Alex Loh has been an excellent staff, assisting an old man to understand Apple products, and how to manage it, thank you very much...

Danniel Lee

28 Dec 2017

“

Helpful Staff!

Alex Loh was very helpful in helping me with long headache process of the backup service of my current iPhone and transferring it to my new iPhone. Thank you so much for your assistance and help!! Have a Merry Christmas!!

Carol Chan

24 Dec 2017

“

Best Software Specialist

Alex Loh is one of the best software specialist at QCD in Wheelock Place. I am glad that he could help me with my iPhone 6Plus's problem. Am so relieved that Alex has manage to help me solve it. Will recommend iPhone users to come here and look for Alex Loh!!! Tq Alex.

Ain Alkaff

22 Dec 2017

“

Professional and enthusiastic!

Thanks to hari's advice n help i am available to understand my technologies better.. he's been so helpful and knows how to handle customers like me..indeed professional and enthusiastic! Thanks a lot hari :)

I would like to commend Hari on his excellent customer service today, when I brought in my MacBook Air for repair. He was helpful and knowledgeable, and did his best to help me in my distress. He made such a difficult situation much better, by assisting with communicating with Apple Call Centre to make them understand the situation so as to assist me better. I am very grateful for his stellar service, very rare in this day and age. He’s a gem, a valuable asset to any organisation.

Shervaun Ng

18 Dec 2017

“

Great Staff at Wheelock

Would like to compliment you on having great staff at Wheelock service centre.
I was assisted by Carissa on two cases. She was most professional, patient and helpful in assisting me.

Siyun

17 Dec 2017

“

Excellent Services, Thank You!

I just want to simply express my heartfelt appreciation to your counter service staff Mr John Mai who is a very nice man in delivering his very excellent services to me, as an old aged lady!!! Thank you very much!!!

Mdm C. L. Mun

15 Dec 2017

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Amazingly Fast Service

Amazingly fast. Changed faulty screen and keyboard cable within two days. Able to pick up on a Saturday. Completely free under AppleCare.

Ted Johansson

9 Jul 2017

“

Very Helpful, Knowledgeable and Witty Staffs

Awesome customer service. Very helpful, knowledgeable and witty staffs. Was pre-empt by the staffs on the waiting time, so it wasn’t a big issue for me. Thank you!