To activate this service instantly, call Q Customer Service at 1222, or call 699-555-1222 via your fixed line.

You must also have submitted your details with a Named Connection Application.

Selective hide number

Select whether you want to your number to appear on others' phone screen, when you call them.

If you haven’t activated the hide number service but you don’t want your number to appear on the mobile screen of the subscriber you are calling, type:#31# and the number of the subscriber you want to call

If you have activated the hide number service but you want your number to appear on the mobile screen of the subscriber you are calling, type:*31# and the number of the subscriber you want to call

Call divert

Divert Call Service allows you to divert your calls to another mobile or landline number:

When your mobile is switched off or you are out of signal

When you don’t answer

When you are talking with somebody else

You can also divert directly your calls to the number of your choice and your mobile won’t ring at all. If you choose a direct diversion, then it will precede all other diversions.

And don’t forget that you can change the service status, through your handsets' settings or through the network commands.

SET CALL DIVERT – through network commands

When your mobile is switched off or you are out of signal

Type **62* Area code Phone number#
Press the Send button

When you cannot answer your phone

Type **61* Area code Phone number#
Press the Send button

When you are in the middle of another conversation

Type **67* Area code Phone number#
Press the Send button

When you want direct call divert

Type **21* Area code Phone number#
Press the Send button

ΠΡΟΣΟΧΗ: Attention: When you are abroad, you have to type the country code and not the area code, e.g. +306990000000

CHECK CALL DIVERT - through network commands

When your mobile is switched off or you are out of signal

Type *#62#
Press the Send button

When you cannot answer your phone

Type *#61#
Press the Send button

When you are in the middle of another conversation

Type *#67#
Press the Send button

When you want direct call divert

Type*#21#
Press the Send button

CANCEL CALL DIVERT - through network commands

When your mobile is switched off or you are out of signal

Type##62#
Press the Send button

When you cannot answer your phone

Type##61#
Press the Send button

When you are in the middle of another conversation

Type ##67#
Press the Send button

When you want direct call divert

Type ##21#
Press the Send button

CANCEL ALL CALL DIVERT SETTINGS - through network commands

Type ##002#
Press the Send button

Call waiting

By activating 'call waiting' you won't miss any incoming calls.

A network for you!

Thanks to the Call Waiting Service, you can receive an incoming call, even when you are already talking. In this case, will hear a characteristic, repeated tone and you will also receive a notification.

Thanks to the Call Waiting Service, you can:

Receive calls while talking

See who is calling you

Put on hold your current conversation and answer the second call

End the call you want

The service is provided and activated, with no need for an application and it’s free of charges

Even if you have activated the call divert service “busy tone”, you will continue to hear the characteristic repeated tone of the second call.

Also, you will be able to alternate the service status, either from your handset settings or through the network commands, according to the following instructions.

CALL WAITING MANAGEMENT - through the network commands

Activation

Type *43#
Press the Send button

Deactivation

Type #43#
Press the Send button

Check status

Type*#43#
Press the Send button

Call barring

Choose which calls you want to make and which ones you want to take by activating 'call barring'

Call Barring Service

Use our call barring service and bar certain types or all of your incoming and outgoing calls.
You just need the barring code, which is the same for all Q subscribers (1111). But you can always change it, if you want.

Do you want to know if the message you just sent reached its destination, even if your phone doesn't include that feature? It's simple. Befor you send it, add the [!] character at the message start. This way, you will receive a message that lets you know your SMS reached its intended recipient.

1229 - Free to top up

Did you run out of talk time? Now with the new number "1229 - Q Third Person Talk Time Top-up" you can load up on as much talk time as you need, quickly and easily, without having to find a newsstand or a point of sale.

From your Q card, you can top up another Q number's talk time that has run out, and vice versa (i.e. another Q number can give you some talk time from their own Q card).

Call 1229 from your mobile free of charge and follow the instructions. All you need is a top-up card.

Is it you who run out of talk time? Ask a friend to top you up with as much talk time as you need.

Tell your friend to call 699 555 1229 at their charge, from any fixed line or their mobile, even if they belong to another network.

Win extra talk time with SMS Banking from Piraeus Bank. Learn more here.

With Q Third Person Talk Time Top-up, you never have to worry about your talk time again; you get as much as you like, wherever you like, whenever you like.

Personal Voice Mail Box Service

When you can’t answer your phone, you have another call, you are out of signal or you have switched off your handset, then you can forward your calls to your Personal Voice Mail Box.
Moreover, you can choose in which case your call can be diverted, while you can use the Q-Who Called service and always know who called you!

You can create your personal welcome message for your Personal Voice Mail Box, with duration up to 45 seconds

You can save up to 35 messages in your Personal Voice Mail Box and each one of them can have up to 3 minutes duration. Every message is saved for 5 days, but by saving it in the Personal Voice Mail Box, you can keep it for 3 more days.

Every time you receive a new message, Q will inform you with an SMS.

The first time you will use the Personal Voice Mail Box Service, you will be asked to use a password. This password is 1111 for all Q subscribers, but you should change it after the first time, by following the recorded instructions.

You can hear your messages by calling:

1333 from your Q phone

699 555 1333 from a mobile of another network or landline in Greece

+30699 555 1333 when you are abroad

Then, follow the recorded instructions.

Balance update service

Know everything about your balance!

With just a phone call from your mobile to 1225, you can quickly and easily get updates about your account's remaining balance, as well as the remaining minutes/SMS/MB from all active offers or bundles!

And remember that by registering to myQ or downloading the myQ Mobile App you can access all information about your account from your PC or your mobile phone.

Q-who called (call notification)

Thanks to the new service Q-Who called, Q can send you an SMS for free, and keeps you informed about who called, while you had switched off your phone, were in another call or you were out of signal.

Moreover, you can use simultaneously the Personal Voice Mail Box and the Q-Who called services, in order to have everything under control!

Q-Who called service sends you an SMS, with no charge, when you switch on you mobile, or immediately, when your line is busy, informing you about the calls you received the last 3 days, when the last call was made and the total number of calls of each number.

You can activate and deactivate the Q-Who called service, by defining as diversion number the 699-555-4444, on your divert options menu: when switched off, when out of signal, when the line is busy.

If you already have Personal Voice Mail Box, then you don’t have to change the diversion settings. Q-Who called will be activated at the same time.

11818 Phone book information

Phone book information and direct connection service

Call at 11818 from your Q phone, and find any recorded individual or professional phone number you want. Ask us to connect you directly with them.

Additionally, get informed about::

the weather

pharmacies and hospitals on duty

cinema

theater

night clubs

trains and ferries schedules

emergency roadside assistance

Q Helpline

1126 – emergency message
Now with Q card you have a unique service: even if you don’t have any airtime left, you can send a blank SMS for free to 1126 and then you will be charged €0.50 airtime (with VAT 19%), in order to make the calls you want.

You will be charged for this service at your next Q top-up.

1226 – emergency line
Now, your Q network gives you the option to make emergency calls, even if you don’t have any remaining airtime. You just call 1226 and you are directly connected with the Customer Care Department, for free.

Then, you will have €0.50 airtime (with VAT 19%), in order to make the calls you want.
You will be charged for this service at your next top-up.