Cust Mgmt & Tech Integrat Sr

Freddie Mac

Full Time
Customer Service
Management
Sales

Job Description

Cust Mgmt & Tech Integrat Sr

7033BRCustomer Service & Sales Mc Lean, VA

Position Overview

Customer Operations and Technology Services is accountable for managing the operational relationship with assigned external customers as well as mapping/supporting the implementation and adoption of multiple Freddie Mac products, technology tools and solutions.Job Responsibilities* Maintain an in-depth understanding of external customers’ strategic direction, loan manufacturing processes and technologies resulting in process/technology efficiency recommendations to support their goals and objectives.* Conduct detailed process reviews to map customers’ processes and technology providing increased efficiencies and an improved customer experience through better use of existing or imbedding new Freddie Mac technology solutions.* Identify and provide resolution to an extensive range of complex customer issues.* Partner with Sales to ensure customer activities match to strategic direction.* Work with customers, vendors and internal business partners to ensure product and technology adoption.* Department lead for at least one internal project, providing SME support regarding customer business process, impacts, pain points, in addition to manufacturing and operational issues.* Continually provide feedback to improve the customer experience with our tools, technology, processes and products. This may require managing issues to resolution with senior management.* Effectively manage the operational relationship with external customers.* Primary point of contact for operational issues for assigned customer base.* ‘Voice of the Customer’ regarding changes impacting customers’ business operations* Track, coordinate and communicate the resolution of identified data quality issues* Work under limited direction and independently determine and develop approach to solution.

Preferred Skills

* Knowledge of Single-Family operations and related job functions* Strong external customer focus and customer service/customer management skills* Ability to manage conflict and build strong working relationships, internal and external to the organization, across all levels of personnel* Knowledge of Freddie Mac tools such as UCDP, LP, LQA, HVE, Selling* Knowledge of the Uniform Mortgage Data Program standards* Excellent oral and written communication skills* Positive attitude* Aptitude and willingness to learn new things* Strong organizational and time management skills* Flexibility in balancing competing priorities and quickly turning around deliverables in a continuously changing business and work environment

Closing Statement

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.

Education Requirements

Bachelor's Degree

About Freddie Mac

Freddie Mac was chartered by Congress in 1970 with a public mission to stabilize the nation's residential mortgage markets and expand opportunities for homeownership and affordable rental housing. Our statutory mission is to provide liquidity, stability and affordability to the U.S. housing market.

We participate in the secondary mortgage market by purchasing mortgage loans and mortgage-related securities for investment and by issuing guaranteed mortgage-related securities, principally those we call PCs. The secondary mortgage market consists of institutions engaged in buying and selling mortgages in the form of whole loans (i.e., mortgages that have not been securitized) and mortgage-related securities. We do not lend money directly to homeowners.

Freddie Mac is operating under a conservatorship that began on September 6, 2008, conducting our business under the direction of the Federal Housing Finance Agency (FHFA).