If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

love the rug
I bought two of these - one of the bigger sizes for main entrance and the smallest size for side door leading to garage (which are just 5 feet apart - so I needed them to match) - love, love, love rugs - perfect for what I needed them for - my only issue was with ordering two they were obviously two different shades - like they were from 2 different dye lots - sent one back and the next one I received was better, but still off - I kept it though - probably not noticeable if your not specifically looking for the difference like I was.
June 25, 2013

Gorgeous & practical rug
I kept putting off ordering this rug b/c of the review that said it was scratchy and not great quality. I am glad I finally ordered it--I love it! The rug is not scratchy underfoot and is so practical in high traffic areas---ours in in the kitchen. My only complaint is that there are not more size options--I would love a runner for my mudroom.
May 22, 2013

Nice pattern but scratchy
The rug is average, it's pretty scratchy, not at all soft. The off white with gray almost looks dirty rather than off white. Overpriced. Yet to be fair I think rugs in general are overpriced and this actually looks pretty good in my foyer.
January 6, 2013

Beautiful rug, but not the greatest quality
First of all, the design is just gorgeous on this rug. I loved it the minute I saw it and ordered it. The coloring on the rug is a great match to what you see online, so I was quite pleased with that.
It is an indoor/outdoor rug, so it does have that outdoor texture - I knew that when ordering, but I was not too happy with the inconsistency in the texture of the weave. Some parts of the rug are 'softer' than others, where others are tougher- and the piling sticks a bit higher up and gives a 'rougher' texture. I would have expected a bit more for the price.
I think it's a beautiful rug, just not the best quality. I am keeping it because I do like it. It is more of an accent piece for a room - under a table in one of my rooms, so I think it serves that purpose well. I think that Ballard needs to rethink pricing this a bit more in line with their other indoor/outdoor rugs.
March 14, 2012