Returning Faulty Goods

Modified on: Fri, 28 Jun, 2019 at 3:22 PM

If you have received a broken or faulty item or the product becomes faulty within warranty, you may return it for an exchange or refund.

To request a refund, please send us an image or video of the broken product when raising a ticket before returning it to us. Customer Services will then assess the evidence and advise you on what to do next. This may be in the form of trouble shooting, returning for testing or issuing a replacement.

In some cases we will arrange for a faulty item to be collected. Collection can be arranged from the delivery address or another address that is convenient for you. You will need to be present when the collection takes place and there may be charges for failed collections so it is important you are home for the duration of the chosen day.

We will not refund products that are not faulty upon being tested here at the warehouse. If a product is not faulty upon testing, it will be returned to you and there may be charges for the collection and return.

Important If you return an item, whether it be faulty or unwanted and do not claim for it within 6 weeks of us receiving the item, it will be destroyed without replacement or refund.