MailEnable - Support Request Type

MailEnable aims to provide high quality support to MailEnable customers. In order to achieve this, MailEnable
categorises support request types and use token 'classes' as a means of prioritizing the responsiveness of support.

Support request types allow the MailEnable Support Ticket System to direct your request to the most appropriate person. Request categories
are as follows:

Support Token Classes

For those support requests that require technical support, the following tokens are available for purchase.

Class A tokens - $180 USD per incident (high priority response) will be responded to within 2 hours of receipt.

Class B tokens - $80 USD per incident (This includes complimentary Support Tokens, bundled Support Tokens) will be
responded to within one business day of receipt. See "Responsiveness" on our support page for our
current local time. Class B tokens can be purchased in bundles at a discounted rate, as detailed below.