Supplier of the Year Finalist 2011, 2014 & 2015

Product of the Year finalist 2006

Doing our best for the environment

At Crossbow Education we like to do our best for the environment and are proud to have been awarded 3 stars from the green achiever scheme.

All paper used to create our paper based products including: Tinted Exercise Books and Pads, Published Books and all labels used for products
are purchased through the carbon-capture programme, as well as all paper used in our offices. Being part of this programme we have already helped
to the planting of over 53,000 trees across the UK.

We are also part of the Carbon Capture Programme, click here to find out more.

Although we endeavor to meet these timescales, on rare occasions they may take a little longer. It can be a particularly busy time for us at the start of the new school year, for example, so please bear with us. If you need your order urgently, please contact us.

How much does delivery cost?

Mainland GB: Delivery charges start at £1.95 and have a maximum of £5.45, depending on the weight and size of the delivery. Orders over £150 are delivered free of charge. (Prices quoted are ex-VAT.)

Costs of delivery to anywhere outside of mainland GB vary depending on size, weight and destination; you can use the "estimate shipping & taxes" tool in your shopping cart or contact usif you need a quote.

How do I return my order?

We are very proud of our products. With this in mind, we operate a 30 day "no quibble" returns policy.

If you are unhappy with your purchase for any reason, please use our cancellation form within 30 days of receipt to arrange a return. (Please note multi-user software licences, downloads and photocopiable materials are excluded, however under the Consumer Contracts Regulations you are entitled to return your goods to us within 14 days.)

Return your item(s) to us in a new and unused condition and we will be glad to refund or replace your item (please note we are not responsible for return postage/insurance charges unless the return is due to a fault or a mistake on our part). We also offer a collection service within mainland UK for a fee, please ask for details.

What if my goods arrive faulty or damaged?

It is our responsibility to supply you with goods that meet your consumer rights. In the unlikely event that you receive a faulty or damaged product, please contact us within 30 days of receipt to arrange a replacement or refund. This does not affect your statuatory rights.