The diagnostic report shows that both players are playing but having a hard time maintaining a strong connection to the router. Neither showed they were muted. In fact, they both showed that they had the volume level of 12. Have you since been able to get the player to produce audio?

The diagnostic report shows that both players are playing but having a hard time maintaining a strong connection to the router. Neither showed they were muted. In fact, they both showed that they had the volume level of 12. Have you since been able to get the player to produce audio?

Yes I had to push the phisical play button on each device to play again.

But for the connection I have no problems at all.
Yes I know I live in a flat with many wifi, and video of n wifi N is problematic but it seems audio is going well.

Glad to hear its working. It's hard to explain what exactly caused this. You may want to consider plugging one of these units into the router if at all possible. This will change how Sonos passes data and will likely create a more robust network for Sonos to work on (speaker to speaker), rather than each speaker fighting to talk to the wireless router.

If you continue to run into problems, feel free to reach out. I'm happy to help in any way I can!

Were you anywhere near either speaker when it muted? Happened to me once. I swear I just walked past one of them but I must have somehow bumped it just the right way and muted it. Had no clue what the solid green light meant either. Took 20 minutes of digging around here to find the answer.

My former cat loved the top of my speakers, since they were warm. He pressed many buttons until Sonos released the ability to turn them off, back in v6? In any case, turning off the function of them in the controller app was most appreciated by me.

Glad to hear its working. It's hard to explain what exactly caused this. You may want to consider plugging one of these units into the router if at all possible. This will change how Sonos passes data and will likely create a more robust network for Sonos to work on (speaker to speaker), rather than each speaker fighting to talk to the wireless router.

If you continue to run into problems, feel free to reach out. I'm happy to help in any way I can!

Just a question, how is it possible to mute the speakers from the app or from the physical speaker?
Do you mean "pause"?
Because the strange thing was that from my Sonos for Android application I was seeing the 2 speakers as playing.
There was no message about speakers "muted".
Thank you

The diagnostic report shows that both players are playing but having a hard time maintaining a strong connection to the router. Neither showed they were muted. In fact, they both showed that they had the volume level of 12. Have you since been able to get the player to produce audio?

Yes I had to push the phisical play button on each device to play again.

But for the connection I have no problems at all.Yes I know I live in a flat with many wifi, and video of n wifi N is problematic but it seems audio is going well.

Thank you

Folks
Today, I looked at the community because one of my Connect:AMP's had a green solid light. Based on the answer, it was because it was muted.
Simple: I went to the app, and move the volume from the far-left to the right to turn on the volume. It solved my problem.