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If you wish to ask any questions regarding engraving please call our customer service team on 0345 319 0008 who will be happy to assist you or see our FAQ's below.

FAQ's

Question: How long does it take for an item to be personalised? Answer: Usually personalised products are dispatched within 3 days of receipt of the order unless 'next working day' delivery is select at the checkout.

Question: What are the delivery options for items that have been personalised & engraved?Answer: All delivery options are stated on this page under the 'delivery & returns' section.

Question: What happens if the personalised item message is incorrect?Answer: The message that you type during the personalisation process is the exact message that will be engraved. Please make sure that you enter your message correctly.

Question: Can I return personalised engraved items?Answer: If you do choose to have your jewellery engraved then we only offer a 50% refund as we cannot resell your personalised item.

Question: Do you offer personalised engraving For all products?Answer: If an item is suitable for engraving there will be a tick box on the product information page which says "personalised engraving". If there is no tick box the item cannot be engraved.

Question: Can I order non-personalised engraving and personalised engraving items In my order?Answer: You can order non-personalised engraving and personalised engraving as you require in your order.

Question: Can I order more than one personalised engraved item in my order?Answer: You Can order as many personalised engraved items as you require in your order.

Question: Does the personalised engraved jewellery come in gift packaging?Answer: All personalised engraved jewellery items are supplied with gift packaging.

The Following products are available for free, Please select one of the following:

This beautiful set has been created by our in house team and consists of one of the Silver Bangle 590713, one of the Symbol of Insight Pendant Charm 791349CZ.

PLEASE NOTE: Please be sure of which size bangle you require before choosing to have it engraved, as we can only offer a 50% refund on any return or exchange, once the item has been engraved. This bangle is only available to be engraved in capital letters.

PANDORA gives you the perfect excuse to treat those loved ones who deserve to be spoilt! Gorgeous sterling silver and 14ct gold designs deliver a timeless array of precious pieces which are sure to be loved by everyone. Choose a little something special for all those unforgettable moments which deserve celebrating.

Nothing adds lasting sentimental value quite like an engraving. It makes a wonderful gift especially for a loved one or that special person. All our engraving is done by us using a special high definition laser for superb results every time. We take extra care to engrave deeply to make sure your engraving can never rub off and will still look superb in years to come.

How to create your engraving:

Make sure the Add Personalised Engraving box below is ticked and then add the product to your basket. On the next page write your text, choose your desired text style from a drop down menu, confirm and you are done.

Engraving is offered as a service and as such once we have personalised your item as per your request we only offer a 50% refund. If we have not engraved your item we can at our discretion cancel your order and offer you a full refund.