The Best Way to Handle Workplace Criticism

6/17/2014 12:51PM

Can you learn to control the knee-jerk tendency of turning defensive or angry when faced with workplace criticism? WSJ columnist Sue Shellenbarger discusses on Lunch Break with Tanya Rivero. Photo: Getty

This transcript has been automatically generated and may not be 100% accurate.

... I ... all still being criticized ... react to that especially at work ... can make it so much worse while taking this is um well ... can lead to cobi are advancements but it isn't risk in El ... CID how hard it is WSJ columnist Sue Shellenbarger ... C thank so much for being with us ... he's in he's he says so what are some common yet un helpful ways people react to criticism ... this with words the state pays for the e Bay and move on to what Canadian true that ... if it comes as a surprise many people we retreated to a Stony silence ... they may get angry defensive blame somebody else or it may simply dissolve into tears this is really embarrassing but of course that can be especially hard to control your emotions if you feel the criticism is unfair ... so what should we do ... shh it done so and she was the man of really good it was a simple copies for the team back in the seated ... in the mundane the main reasons people do react badly is that they think that the bank is wrong or unfair ... they dislike or distrust the person delivering it ... or insist their sense of personal identity and security ... and if you're sitting in the best thing to do is to slow down and say things to eat that meal while tipping is over ... it's time to calm down the meeting the next day right and obviously credits to call ... it they're out ... I also have some great advice that we should ask the what questions in other words what makes you say that give me some evidence ... rather than the why questions ... its agency settled into one question is what can I do crew sch ... and apply ice to switch to design my TTC when he sings ... it puts the attackers Levanon defenses that's one really use of tap ... and also say that you know you should ... the person for the feedback ... and tell them what I'd like to do is think about it even if you think it is terribly unfair and then waits ... before responding how long should we wait ... China to tie my own ADT will initially reacted really badly in the accident was riding in a way ... even a short time in as little as an arch that twenty four hours is that there's a nest egg you can take a look I think this is over we went down as she can really say that it's helpful to you right now what is this feedback about ... what is it not about media for some feedback from others whom you trust and its importance actually think about the criticism ... I think yourself what is this criticism about but not what it's ... not about facts ... exactly ... really dark place easy on you know never have friends and diluted or you know this means I can give me the riot ... so those of reactions can you really can see it as a board member writes is that the teachable workers often end up being the superstars ... exchange research shows that you know the most creative workers seek out she