Frequently Asked Questions- FAQ

How do I know it's secure to submit my credit/debit card number?

HI-TECH LED & HVAC takes our buyers' safety seriously. Credit/Debit card payment is performed in an ensured area of our site. Personal data is encrypted, and credit/debit card numbers are not saved in our operating system. If preferred, personal data can also be presented over the phone for order placement with an Account Manager at (214) 774-9866.

How can I cancel my order?

If you want to cancel your order, communicate your Account Manager or the Customer Service Department during regular business hours. The order may be canceled without penalty if the product has not been shipped, entered a particular level in the fulfillment method or the order includes a specialty article.

MasterCard, American Express, and Visa credit cards are taken. Payment by personal check, money order, or cashier's check is also accepted. Please note an order given with a personal check will be retained until all funds are accessible resulting in an order processing delay of up to 3-weeks.

What happens if an order is damaged or lost?

hitechledhvac.com employed expert packers, and shipping specialists experienced and qualified in the shipment of glass. Besides all the precautions used by our staff to ship merchandises securely, it is unusual that order is damaged or lost. In the case that damage or loss has happened, our Customer Service Unit is available to support.

Will hitechledhvac.com sell my personal information to other organizations?

Never! Customer information given is used only by hitechledhvac.com to serve our buyers in the best plus most effective manner. Your safety is important to us. For more information, read our privacy policy.