Optimum Outage in Hackensack, Bergen County, New Jersey

Last Updated 2 minutes ago: Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.

Problems detected at Optimum

Optimum problems in the last 24 hours in Hackensack, New Jersey

June 07: Problems at Optimum

Optimum is having issues since 09:00 PM EST. Are you also affected? Leave a message in the comments section!

Optimum Issues Reports Near Hackensack, New Jersey

@OptimumHelp 2 1/2 hours on hold (and counting!) and no assistance. The @AlticeUSA takeover of Optimum/Cablevision has to be one of THE WORST takeovers in business history. Customer service went from 10 to 0. Sad and incredibly frustrating.

@optimum, I reached out to @OptimumHelp 10 hours ago and again several hours later looking for help on fixing my internet in Flatbush, Brooklyn. I have not heard back yet. The wifi works but the modem is not connecting to the internet. Please let me know how I can troubleshoot.

@optimum I tried calling your customer service number and was paired with a rep who did not solve my issue and spent 25 minutes flirting with me instead. He tried to get me to come to the Dominican Republic, where he is located. I said no and tried to keep the call (1 of 2)

@optimum I tried contacting your customer service number regarding my current bill cost and your customer service rep kept me on the line for 20 minutes and achieved nothing and just flirted with my partner the entire time. Super unprofessional and the issue is still not resolved

Can someone Let me know How The Pandemic Impacts WiFi Service and How is it when I call #optimum They had me on hold 3x over 40min then just hung Up @optimum.net The service offered a Call back . And they Never Called ,Felt like I WasDumped waiting for a Call that never came .

@TsunamiiDee @optimum Lmfao what i hate is that if you use your own modem and router they try and say thats the reason for the slow speeds. Smh like i didnt do my research before i purchased a gigabit modem and router. I know what my devices are capable of doing.

Optimum Issues Reports

Latest outage, problems and issue reports in social media:

zizo
(@simpscouser) reported an hour ago

@optimum Most disrespectful useless customer service, and trash service at that. Cant wait till where I live integrates more ISPs

sean tischler
(@seantischler) reported 2 hours ago

@OptimumHelp again you guys are ******* useless...ive been trying to talk to a human for 2 hours and I keep getting ******...my service has been **** for 3 ******* months and finally I get someone here today and they lie to my ******* face

Chris Carlson
(@T9X69) reported 2 hours ago

@OptimumHelp Following up on this as my service has been out for 15 hours now with no information or assistance.

Janine
(@neenj9r) reported 3 hours ago

@optimum But the service is so sucky.....

Mjb0820
(@mjb0820) reported 3 hours ago

@AruizuCwik @L3thalBooger24 @optimum Depends on where the break is and if there are any other issues on the Old Bridge nodes. Here's hoping it's up soon. I tried to play some Blu-Rays to pass the time but they require an internet connection on my computer which it doesn't have so this has been a fun four hours.

JC
(@AruizuCwik) reported 3 hours ago

@L3thalBooger24 @optimum Oh wow, up in Aberdeen. That sucks bad.

use me
(@uselark) reported 3 hours ago

@OptimumHelp I want a refund. Service was out all day. Reporting this to the public utilities commission

Gabriel Maldonado
(@L3thalBooger24) reported 3 hours ago

@AruizuCwik @optimum I'm still down FML

Edgar Perello
(@EdgarPerello) reported 3 hours ago

@OptimumHelp @Bmo7882 When is this outage going to be fixed.

Stephanie
(@punkpop726) reported 3 hours ago

Another night of @optimum not working and continued loss of internet service. @OptimumHelp trying to get anyone on the phone is a joke. It's almost unreal how this can keep happening with no potential for help anytime soon.