Every day, it becomes increasingly clear that the IT-makes-all-the-technology-decisions model is as outdated as dial-up Internet access. From executives demanding that IT investments deliver concrete business results to end users bypassing IT departments by signing up for services like AWS, Dropbox, Office 365 and Yammer, the days of IT exercising absolute control over technology spend are over.

The question, of course, is: now what?We all know Gartner's prediction that 90 percent of IT spending decisions will be made outside of IT by 2020 as individual business units define their own technology needs. We all talk about shifting to an IT-as-a-service model in order to adapt. But the whole mindset has to change before IT can reinvent itself to fit the new role it is expected to fulfill. In this slideshow, Peter Kraatz, senior manager of cloud service management and IT resiliency at Datalink, has outlined four steps to help you get there.

Peter Kraatz is senior manager of cloud service management and IT resiliency at Datalink, a leading data center solutions and services provider for Fortune 500 and mid-tier enterprises.