They "add" V-cast- they take out everything that makes your phone a phone just to put that in. then they charge you for using it even when you decline the service.

Unlimited Texts- told customers last year that they had unlimited texts: what they failed to tell me was that it was only for VERIZON users. when questioned they said "oh, i thought you knew.sorry but i won't refund you. next time be more careful."

Those of the military with Verizon if they left for the war and they had to terminate service then they got hit with massive Fees that Verizon said would be null. think about those who've died there.
the family ends up wit the bill that they said would be excusable because of military.

Horrific Customer Service they will give you nothing but the run a round.