HR Customer Support Rep

Requisition ID

2018-8739

Requisition Post Information* : Post End Date

Full-Time

Overview

Tractor Supply Company (TSCO), the largest retail chain of rural lifestyle products in the United States, is dedicated to enhancing our strong company culture built on our team members’ commitment to our Mission and Values. With over 1,700 stores in 49 states and an innovative e-commerce platform, Tractor Supply ranks in the Fortune 400 with revenues of $7 billion and growing! Come grow your career with us as we serve those who live “Life out Here”!

The Human Resources Customer Support Representative serves as the first point of contact responsible for the accurate resolution of Human Resources inquiries from Tractor Supply Company team members. This includes assistance in navigation through Employee/Manager Self Service screens, materials and functionality.

Responsibilities

Provides high-level customer service to team members regarding HR-related matters such as the following: resetting passwords, submitting electronic personnel transactions, general troubleshooting for HR systems and other inquiries. Utilizes standard scripts, FAQs, policy manuals, HR knowledge base, desktop procedures and other reference materials and is responsible for managing to predetermined Service Level Agreements (SLAs)

Supports various departments (Benefits, LOA and Payroll) as the first point of contact for team members triaging and answering incoming calls and routing to the correct departments if additional trouble shooting is needed

Enters all incoming inquiries in the case management system and responding to Service Center requests via phone, email, mail, fax, website, voicemail or the HR Portal.

Analyzes and processes personnel actions (including but not limited to New Hires, Terminations and Pay/Position changes) into the HRIS by data entry or electronic approval; makes necessary adjustments as needed