Goldfish signs up Philippines based international outsourcing firm Talk BPO

19th January, 2017, Dublin, Ireland: Irish cloud communications software firm, Goldfish, has continued to expand its customers in The Philippines with the signing up of international outsourcing company Talk BPO (Ireland) Ltd.

The deal marks a further increase of Goldfish’s services to customers in The Philippines, where it has been operating for over three years. The company now supplies its telecoms services to almost 400 users based in Metro Manila and Cebu. Goldfish has recently appointed two new Philippines-based staff and recently deployed a new data centre in Singapore.

Founded in 1998 and based in the Metro Manila’s financial district of Bonifacio Global City, Talk BPO operates 24/7 serving companies in Australasia, Singapore, North America, and Europe. It provides services to Fortune 500 firms in sectors such as IT, telecoms, software development, and financial services. The company operates offshore contact centre support services on behalf of its clients, such as tech-support, customer services, and sales. Talk BPO estimate that it saves its clients up to 70% off their operational expenditure costs by outsourcing either partial or full operations to them.

Goldfish’s customers in The Philippines use both its cloud phone system and its contact centre management software Quvu, which allows them to manage performance in real-time from their respective headquarters across the world. This provides greater transparency of their operations and allows them to closely manage their offices overseas.

Michael Conroy, Co-Founder of Talk BPO, said: “we had some clear requirements that needed to be fulfilled. First, the system had to be reliable and easy-to-use by our English-speaking agents. Second, it had to be flexible so it could be tailored to our clients preferred outsourcing set up. Third, it had to allow our clients access to their offshore services in real-time, from overseas locations, so they can monitor performance closely. Quvu, fitted the bill perfectly; without it we wouldn’t be able to offer the high levels of customer service that we need to provide for our clients’ customers.”

Gordon O’Neil, CEO of Goldfish said: “our services are fully cloud-based, so our customers have the geographic freedom to operate their businesses from anywhere. It doesn’t matter if they are in Monkstown, Milan or Manilla, they still have full access to all our services. This means Quvu is perfect for business process outsourcing companies like Talk BPO, that have to manage staff across multiple locations. Crucially, we also provide them with the ability to give their own clients the ability to access to manage their out-sourced operations in real-time from across the world.”

Talk BPO also uses Goldfish’s new cloud phone, the Babelphone, which allows their agents to make and receive calls from using only their web-browser, without the need for a softphone or handset. See: goldfish.ie/babelphone/