FAQs and Reference Document -- State Bank NO Queue Mobile App

Revision Date: 31-03-2016

PURPOSE:

The State Bank “NO Queue” app empowers you to efficiently book a virtual token at your own convenience from any place without being physically present in the branch. With NO Queue app, you can book a virtual queue ticket for your nearest branch and get real time status notification of your position in the queue. Thus you can virtually book your queue ticket to avoid long queues and spend your valuable time before we let you know when to arrive at the branch.

Who can book a virtual ticket?

Any individual (SBI or Non SBI customer) who wants to visit SBI branch to avail a service and has a State Bank NO Queue mobile app installed on their Android phone can book a virtual ticket.

FAQs :

Q.1. How do I download the ‘SBI NO Queue’ mobile app?

A1. You can download the ‘SBI NO Queue’ application from Google Play store for your Android Phones or iTunes App Store for iPhones.

Q.2. How do I sign up for SBI NO Queue app?

A.2. You can simply register with basic information i.e. Name and Mobile Number and start using the app. This is just one-time registration to use the app.

Q.3. How many services can I select in one ticket?

A.3. You can select minimum one and maximum five services in one ticket.

Q.4. How do I view the details of the branch?

A.4. Once you have selected the services,press “Next” to view the list of branches close to your vicinity (around 15 kms range). Please note that only those branches where queue machine is available shall appear on the list. Press “Tap for details”, and you can view details such as expected waiting time and number of customers waiting ahead in the queue for the selected branch. You need to turn on location services on your mobile to enable nearest location search.

Q.5. How do I book a virtual ticket?

A.5. Open SBI NO Queue app and choose the required services from the list. Press “Next” to view the list of available branches close to your vicinity. Press “Tap for details” to view the waiting customer details of that branch. Now press “Book” and swipe the slider bar to generate your Virtual Ticket. You will receive a notification and your position in the branch starting from 5th position. Ensure that you activate your ticket once you get the notification and you are present in the branch.

Q.6. How do I reschedule or cancel my ticket?

A.6. Once you have booked your virtual ticket, you can reschedule or renew your ticket in case you are not sure of reaching the branch on time. Reschedule option will be available at the right bottom section of your app on the Virtual Ticket screen. Reschedule option allows you to re-book another ticket for same branch or any other branch for the same set of services that you had chosen earlier. You can also cancel your ticket in case you want to permanently cancel and start afresh. Please note that reschedule option will be available only until you are 5 customers away from being called. Reschedule button will turn to “Activate” when you reach the 5th position in queue at the branch. In such a case you can only cancel your ticket if you wish not to visit the branch.

Q.7. When should I Activate the virtual queue ticket?

A.7. “Activate” button will be available when you are in 5th position in queue and your number is about to be called. You need to activate your ticket to acknowledge your presence in the branch. Therefore you should activate only when you have reached and present in the branch. In case you activate the ticket well before reaching the branch, there is a possibility that your number shall be called at the counter and you might miss the turn.

Q.8. Can I change the selected services?

A.8. Yes you can, click on the reschedule option and tap on settings icon following which you can remove or add new services.

Q.9. How do I change the preferred language?

A.9. In the menu slider, go to profile,here you can edit your preferred language as well as your name and mobile number.

Q.10. What if I do not activate my ticket?

A.10. If your virtual ticket has reached “Now” position and you do not activate your ticket, your virtual ticket will expire after 1 hour and you will have to book a fresh ticket.

Q.11. What if I activate my ticket and do not visit the branch?

A.11. In such a case, your number will be called at any of the available counters in the branch and shall be marked as missing. Your virtual ticket will be cleared and you will have to book a fresh ticket.

Q.12. Can I access from multiple mobile phones or only one mobile phone?

A.12. State Bank NO Queue is accessible from any mobile phone with Android (OS 4.1+), having internet connectivity. This App will soon be available on iPhones as well.

Q.13. What are the requirements for accessing State Bank NO Queue?

A.13.

1. A smart phone with Android (OS 4.1 or above)

2. Internet connectivity like GPRS/EDGE/3G/Wi-Fi.

3. Location Services / GPS to be enabled for nearest location search.

Q.14. What are the charges for availing this service?

A.14. State Bank NO Queue app is available at no cost for all users. However, the Internet usage charges payable to the Telecom Service provider will apply. Please contact your telecom operator for the internet usage charges.

Q.15. Which Operating Systems and their versions are supported by State Bank NO Queue?

A.15. While it is our endeavour that State Bank NO Queue App be operated on all handsets mentioned earlier, you may experience issues with some handsets which do not have the required display resolutions and form factors. Presently, our application is supported by the following versions of different operating systems:

Android (OS 4.1 or above)

This App will soon be launched for Apple iPhones as well.

Important Notes:-

Please ensure there is data connectivity in the branch in order to enable the customer to receive push notifications of their position in the queue.

In case the customer is facing issues with data connectivity inside the branch, he may not receive push notifications and may not be able to activate his/her virtual queue ticket.

For any further assistance or queries, please contact ourTechnical Helpdesk on : +919833575450 / +917045453713