Due to the nature of our service, it is imperative that we be able to easily and quickly reach you. This pertains not only to setting up and confirming your appointment, but also in case a question or an unforeseen issue arises that we need to let you know about. Please provide a good number (or two) we can use to reach you. (Bear in mind that usually we’ll call from our (888) number).An email address can be helpful too.Not responding to our calls and messages within a reasonable amount of time could in certain situationscause us to cancel your appointment. If you have any concern about this happening, you can pre-pay online which guarantees your appointment 100% (assuming we’re able to accommodate the request).

Book ahead

When you book in advance (especially 24 hours or more) it makes it much easier for us to accommodate your request and find the best possible therapist for you. Last minute bookings, while welcome as long as we have at least an hour or two,are more challenging for us. They offer us less flexibility in selecting your therapist and create an urgent situation that can make it more difficult for us to offer the best possible service in general.

PROVIDE PARKING & ENTRY INFO

We travel to you by car and our therapists need a secure place to park that is very close to your location. The equipment is heavy and can be difficult to transport more than a half block or so. Please let us know where the therapist can park nearby, and if there are any parking fees, please keep in mind that these will be added to your total. Lastly if there is a gate code or specific gate to use, please inform us when booking.

TIPS ARE ACCEPTED & APPRECIATED!

If you are satisfied with your service, please take care of your therapist. Tips are customary and our therapists count on them. 15%-20% or more is the average. We can add it to your charge or you can offer it in cash. On some holidays as well as for certain services inin certain locations, gratuity is automatically included.

BE SPECIFIC ABOUT YOUR NEEDS

If there is something in particular you want, or something you don’t want, let one of our appointment concierges know! We want to provide the best experience possible, so the more we understand your needs, the better we can accommodate you.

BE READY TO BEGIN

Once our therapist has arrived and promptly set up the table, it’s time for your massage to begin and the clock starts ticking. Please know where we will be setting up and be ready to start when the therapist arrives so you can enjoy your full time on the table. Keep in mind, our on hour is a full 60 minutes of massage – not a 50-minute spa massage! Should our therapist be required to wait for you for any reason (beyond a couple of minutes), this time may be counted towards your massage time, or billed at $1/minute.

COMMUNICATE WITH YOUR THERAPIST

If there are any health conditions that were not already discussed over the phone, please share them with your therapist. We especially need to know about any recent surgeries or serious past or current health conditions. If you have a fever or anything contagious please do not schedule a massage.

PROVIDE COMFORTABLE ENVIRONMENT

Our therapists are going to your location and we have no control over their working environment. Please be considerate and make sure that children are taken care of, pets are secured, minimize any smoke or other strong odors, and have enough space for the therapist to set up and work around a full size massage table. The more comfortable your therapist, the better he or she can perform for you.

OFFER FEEDBACK

Your feedback helps us to server customers like you better. There are two kinds of feedback that are both valuable. First is directly to your therapist as your session is occurring. If there is anything you would like done different such as a pressure adjustment or more time on a particular area, or if your therapist can help you to be more comfortable, please speak up while there is still time to make an adjustment! We also value your feedback after your service is complete. If there is something that you liked, or something that did not go as well as you had hoped, please feel free to let us know by phone or by email so we can consider ways to improve upon what we do.

NOT PERFECT? GIVE US 2ND CHANCE

When it comes to massage, people like different things and different styles. Our therapists are all unique in many ways, including their massage style. If for some reason the first therapist we send to you is not just right, feel free to call and request someone different next time. Don’t worry - we don’t take it personally! We want you to be a satisfied customer and come back to us time and again for your on-site massage needs. If you are completely unsatisfied for any reason, definitely let us know and we’ll do our best to make it up to you.

Massage Jacksonville FL | Body Well Mobile Massage

Mobile Massage Jacksonville Florida

Body Well provides high quality mobile massage in Jacksonville. This includes:

In home massage in Jacksonville (including at home massage in the beach areas including Ponte Vedra, Neptune Beach and Atlantic Beach

In hotel massage in Jacksonville (including in hotel massage at the beach including Ponte Vedra, Neptune Beach & Atlantic Beach)

Chair massage in Jacksonville (including downtown and the central business district surrounding the Butler Blvd and Gate Parkway area).

We hand pick our therapists and require a hands-on demonstration to make sure they meet our standards, and yours. We’ve been doing it since 2005 and there’s no better company in Florida to meet your mobile massage needs.

Call or inquire online and we’ll be happy to provide mobile massage in Jacksonville to your home, hotel or office!