DELIVERY & RETURNS

DELIVERY

We send our parcels within the UK via DHL or Royal Mail. Delivery can take between 2-7 days from point of order.

We can send parcels via express next day delivery if ordered before midday and the parcel will be with you within 2 working days. If you need your items sooner please email hello@clairealderdice.com or phone the studio on 07743191481 and we will try to help.

We reserve the right to invoice for additional shipping for selected addresses (for example Highlands and Islands). Please note delivery times by courier companies are within normal working hours, 9-5, Monday to Friday. If a Saturday delivery is required please call the studio and for an extra charge we can arrange this for you.

If an item is out of stock we will inform you and let you know when it will be available.

RETURNS

All our products are made with great care and we hope you love them. However, if for any reason you are unhappy with your purchase please return it, in its original packaging, unused, within 14 days for a refund or exchange to:

Please note that cut fabric and made to order items such as the rugs are non-returnable. Please order fabric swatches to make sure that you are happy.

Please allow up to 10-15 days for a full refund from date of receipt of goods.

If you are returning any goods please retain your proof of postage as we cannot be responsible for any goods lost in transit without proof of sending. Please email or phone if possible if you are returning any items so we know to expect them.

S∆LE ITEMS

Only Full priced items may be refunded, unfortunately sale items cannot be refunded.