Merchandise & Signage

MERCHANDISING & SIGNAGE FOR YOUR MARKETING NEEDS

Social Media

The Answer to All your Social Needs

Terms & Conditions

Revision Policy

Revisions are contingent on the package selected. Clients can approach us for unlimited free
amendments and we will revise their design with no extra charges, given that the design and
concept remain intact. Revision turnaround time will be 48 hours.

Refund Policy

Design Vocals refund policy is not applicable when:

You choose a discounted coupon

You choose a promo/special service package

You have approved the initial design concept

You have requested revisions

You have canceled the order due to non-related reasons in regard to the Design Vocals and its policies

You have not contacted Design Vocals for more than 2 weeks since the project initiated

You have violated Design Vocals terms & conditions and privacy policy

You have approached another service provider or freelancer for the same project assigned to Design Vocals

You have provided an incomplete project brief

You have demanded a change in the any concept

You have exceeded from the maximum time allowed to ‘request for refund’ and make claims

You have other reasons such as change of mind, dispute with your partners, or other similar reasons

You have approved the deliverables

You have accepted multiple revisions for any service

You have ordered a bundle service and dissatisfied with any specific service, refund can only be claimed against that specific service and ‘not’ the complete set of bundle services

You have failed to provide the initial design brief within 10 days of order placement

How to Claim Your Refund

To ensure that your refund request is processed effectively and is approved, please make
sure that you meet the following requirements.

1. Specify your concern and claim your refund through any of the following three modes:-

i. Toll-free # (Number to be Entered)

ii. Live Chat.

iii. Email. (customerservice@designvocals.com)

We will try to resolve your query and concern in light of our revision policy immediately or
else will email you a refund request approval from our refund department.
After the refund, the rights to your design would be transferred to Design Vocals and you
would not legally be allowed to display any version of the design sent by the company.

1. Since the rights to design would now be transferred to Design Vocals, you concur that you
will have no right (immediate or circuitous) to use any reaction or other substance, work
item or media, nor will you have any ownership interest for or to the same.

2. Working in a joint effort with the Government Copyright Agencies Design Vocals would share
Copyright Acquisition data for the refunded outlines that would confine the re-utilization
of the designs as original designs in the future.

If you have any questions or concerns about our Refund Policy, please get in touch with us by
clicking here (customerservice@designvocals.com).

All refund requests will be fulfilled as per the following arrangement:

If request for refund is made before the Initial concept delivery, you would be eligible for Full Refund (less 10% service & processing fee).

If request for refund is made before the Initial concept delivery, you would be eligible for Full Refund (less 10% service & processing fee).

If request for refund is made between 48- 120 hours of the initial design delivery, you would be eligible 33% refund (less 10% service & processing fee).

No refund request will be entertained after 120 hours of your initial design delivery, however since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.

All refund requests should be communicated to the support department. Design vocals based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis.

If request for refund is made before the Initial concept delivery, you would be eligible for Full Refund (less 10% service & processing fee).

If request for refund is made within 48 hours, you would be eligible for 66% refund (less 10% service & processing fee).

If request for refund is made between 48- 120 hours of the initial design delivery, you would be eligible 33% refund (less 10% service & processing fee).

No refund request will be entertained after 120 hours of your initial design delivery, however since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.

All refund requests should be communicated to the support department.

Design `Vocals based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis.

My Account

The My Account area is a convenient way to communicate. It is your sole responsibility to
check the account section for all questions, queries, concerns and any other instructions
for the designer. Failure to actively check My Account section may become a cause of
hindrance in your perusal of a refund. If you are unsure of how to use the My Account area,
please contact customer support at any time for prompt assistance.

Quality Assurance Policy

In order to provide you with complete satisfaction, our designers are
instructed not to deviate from the specifications provided by the client in the order form.

The designs are crafted after adequate and thorough research to ensure quality and
uniqueness.

100% Satisfaction Guarantee

We revamp the requested design and continue overhauling it until you
are 100% fulfilled (depending upon your package).

Domain and Hosting

Domain and Hosting are provided free of cost with packages, where
applicable.

All the email accounts assigned with the website packaged can be configured on third-party
email software such as outlook.

If you wish to opt out of hosting the website with us, you will not be provided with email
accounts.

Delivery Policy

All design order files are delivered to My Account as per the date
specified on the “Order Confirmation”. An e-mail is also sent to inform the client about
their design order delivery made to their specific account area. All policies pertaining to
revision & refund are subject to date and time of design order delivered to client’s account
area.

All design order files are delivered to “My Account” as per the date specified on the “Order
Confirmation”. An e-mail is also sent to inform the client about their design order delivery
made to their specific account area. All policies pertaining to revision & refund are
subject to date and time of design order delivered to client’s account area.

All customized design orders are delivered via email within 5 to 7 days after receipt of
order.

We offer a RUSH DELIVERY service through which you can have your first logo within 24 hours
by paying just $100 additional! For further help, get in touch with our customer support
department.

Record Maintenance

We keep your final design archived after we deliver your final files.
If you wish to receive the final files again, we can email that upon request.

Customer Support

We offer Online Customer Support to address your questions and
queries.

You can get in touch with us at any time and we promise a prompt reply.

Correspondence Policy

YOU concur that Design Vocals is not at risk for any correspondence from email address (es)
other than the ones took after by our own particular area i.e. “..@designvocals.com” or/and
any toll-free number that is not specified on our site. Design Vocals should not be
considered in charge of any damage(s) brought about by such correspondence. We just assume
the liability of any correspondence through email address (es) under our own space name
or/and by means of toll-free number i.e. as of now specified on Design Vocals Website.

Money Back Guarantee

We are extremely confident of the work we do which is why we back it up with a money back
guarantee. If we are unable to meet and beat your expectations, we will give you a
refund.

100% Unique Design Guarantee

At Design Vocals we promise that all of our logos are produced from scratch. We will provide
you with a logo that is proficient and in complete compliance with your design brief.

Contact Us

Follow Us

Disclaimer: The logo, name and graphics of Designvocals and its products & services are the
trademarks of Designvocals. All other company names, brand names, trademarks and logos mentioned
on this website are the property of their respective owners and do not constitute or imply
endorsement, sponsorship or recommendation thereof by Designvocals and do not constitute or
imply endorsement, sponsorship or recommendation of Designvocals by the respective trademark
owner.