Trinca-Ferro

Since Aug 2013 / 862 reviews

Trinca-Ferro

We love what we sell and sell what we love!

Originally launched in Brazil six years ago, our on-line hardware boutique specialises in vintage handmade ceramic and glass drawer and door knobs always with a special carefully selected charming touch. We really sell what we love and we love what we sell!

We do bend over backwards to offer you an efficient and fast service. Packages are nearly always dispatched in less than 24 hours and in many cases a good deal faster.

DHL Fast Tracked courier delivery is used for all of our packages making the delivery quick, easy to track and very reliable. The package will usually reach you within 72 hours of shipment. So we hope the whole experience of buying with Trinca-Ferro will be a great pleasure and stress free.

Trinca-Ferro products are handmade with great care and by their very nature there will always be small flaws and slight variations in size and shape. This is part of the charm and everything we sell has an original feel.

We always take the maximum of care to match sets in any one give order so that differences are keep to a minimum. We hope you love our products as much as we do.

"The knobs are delightful, very pleased with them and they arrived uber fast as promised"

read more

Independent review

Delivery

We normally dispatch all orders in less than 24 hours. Orders weighing over 1 Kg (approx. 12 knobs) are shipped using our fast-tracked DHL courier service which aims to deliver within 3 working days from dispatch.

Smaller orders of less than 1 Kg (approx. less than 12 knobs) are sent by Royal Mail signed delivery and usually take 6 to 8 working days to arrive.

Once your package ships we will send a message with a link to track your order. If you have any questions about your order please do not hesitate to get in contact.

Returns

Returns Address

Terms and Conditions

Your privacy is important to us. To better safeguard your privacy, we have offered this notice describing our online details practices and procedures.

Your Rights:

You have the right to request any details of the information that we hold about you and to delete or rectify any information about you

You have the following rights under GDPR legislation:

• The right to be informed

• The right of access

• The right to rectification

• The right to erasure

• The right to restrict processing

• The right to data portability

• The right to object

Rights in relation to automated decision making and profiling.

What details do we collect?

We gather information from you when you complete a form. When registering on our Not on the High Street store as appropriate, you may be requested to enter your: name, e-mail address or phone number. You may, however, visit our Not on the High Street store anonymously.

Some of the information we collect is automatically retrieved as part of the registration process.

Any anonymised data we collect will be used for the purposes of aggregate statistics or reporting, no individual person will be identifiable from any of this data or any information collected for these purposes.

For what we use your information?

Any of the details we gather from you may be used in one of the following ways:

We use your data so that we can do our best to provide you with a personalised, smooth and efficient service.

• To enhance client service - Your details allows us to more successfully reply to your client assistance demands and assistance needs. We use personally identifiable information (if you choose to provide it to us voluntarily) so that we can improve our marketing and promotional abilities and analyse the usage of our site. This means that we can improve our usability, layout and services to better suit your needs.

What details we reveal to third parties?

We do not sell, trade, or otherwise transfer your personal information to outside parties. We may release your details by taking your authorization when we believe release is appropriate and the third party will help you better.

Your personal information will only be disclosed to a 3rd party if it is deemed necessary for a service you have requested or if we have your implicit consent on a case by case basis. These 3rd parties will have their own privacy policy so please check with them before allowing us to disclose your data.

Security:

Your personal information is stored within our databases which are located in the United Kingdom. Please note that the information you enter may at some time be transferred outside of the European Economic Area for the purposes of processing by us. By submitting your data you consent to this transfer.

Keeping your information secure is important to us and due to this some of the data may be encrypted.

Keeping our records accurate:

We aim to keep our information as accurate as possible to help us provide the best possible service we can. If you would like to review, change or delete the details you have given to us please contact us via our contact email.

Testimonials:

With your approval we may publish your review along with your name.

Online Privacy Policy Only:

This online privacy policy applies only to information collected through our Not on the High Street store and not to information collected offline.

Changes to our Privacy Policy:

Please observe that this Privacy Policy may

modify every now and then. We reserve the right to change our policy at any time without notice so please check back periodically so that you are aware of any changes.