What is Managed IT Services?

May 01, 2016

Service Providers can
offer customers more reliability and predictability while lowering their risk

As businesses grow, so do their IT needs. When things aren’t working right, businesses are stuck with lost productivity, lost revenue opportunities, and become more susceptible to data loss.

The reactive model where an IT guy swoops in when systems are already down, and then charges you to get them back up, no longer work for those businesses that are highly dependent on their technology. Managed IT Service Providers offer a proactive approach to technology management and maintenance that provides the customer more reliable systems. They build an offering (or technology stack) that includes different components that serve the basic needs of their customers like computers, servers, monitoring services, security, backup and disaster recovery, and a help desk, all bundled in a monthly payment that makes their IT spend more predictable.

This offering lowers the risk that something will happen, and if it does, the Service Provider takes care of it at no additional cost to the customer, incenting the Service Provider to do all they can to maximize the uptime for their customers and provide a better experience where things just work.

Service Providers who offer Managed IT Services help businesses utilize their technology to improve the efficiency and effectiveness of their operation, resulting in lower expenses and higher revenues. They shoulder the risk of IT operations for their customers, which is a high value offering that will enable them to differentiate and build a lucrative business.

If you’re Service Provider looking to profitably build or scale your Managed IT business with less risk, contact Collabrance today to learn more about how we can help you.

About The Author

Lindsay Dick

Lindsay Dick, Director of Sales, is responsible for building the strategic vision for sales and marketing while providing business planning, education, training, and sales assistance to partners.
Prior to joining Collabrance in 2009, Lindsay worked in corporate marketing at GreatAmerica. She has been with Collabrance since inception and stays active in the industry by spending time in the field with partners, attending association events, peer groups, and conferences.
Lindsay received her B.A. in Communications from Mount Mercy University. In her free time, Lindsay enjoys being involved in her community. She sits on the boards of the Cedar Rapids Metro YMCA and the Cedar Rapids Area Convention and Visitors Bureau. She is also a Big in the Big Brothers Big Sisters program, and is on the leadership team for 100+ Corridor Women Who Care.

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Collabrance, a Master MSP, helps Service Providers profitably scale their Managed IT Services business faster and with fewer risks while maintaining a 97%+ Customer Satisfaction Rate to help enhance their strong reputation.