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Contact Center Pipeline is monthly journal focused on the specific needs and challenges of the contact center. Our advisory board, editor, writers and contributors are known for their unique understanding of what makes the call center the organization's driving force for service delivery, aligning customer experience and ensuring long-term business success.

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ABOUT US

Contact Center Pipeline provides contact center professionals with smart insights and practical advice to stay ahead of the fast-moving trends that are shaping the contact center industry. In addition to our monthly magazine, we have a wide range of resources to help guide your contact center decisions.