FAQs

Free standard ground shipping on Superfood Wellness Shot
orders: Offer valid from 3/1/19 at 12:00am PT to 4/30/19 at 11:59pm PT on
orders including at least one Superfood Wellness Shot product shipped to a
single U.S. address. Enter code BEWELL at checkout in order to receive free
shipping. Offer cannot be combined with any other offers or discounts. Not
valid for cash or cash equivalent. No adjustments on previous purchases. Offer
subject to change without notice.

Free standard ground shipping on Superfood Latte Mix orders:
Offer valid from 3/1/19 at 12:00am PT to 3/31/19 at 11:59pm PT on orders
including at least one Superfood Mix Product shipped to a single U.S. address.
Enter code LATTE at checkout in order to receive free shipping. Offer cannot be
combined with any other offers or discounts. Not valid for cash or cash
equivalent. No adjustments on previous purchases. Offer subject to change
without notice.

You're in the right place! Our products are available for sale directly from our website if you're ordering for individual use. Browse our shop, add items to your cart, complete your order through our secure checkout, and we'll deliver straight to your door in a jiff! If you wish to become an authorized reseller, please contact us at orders@navitasorganics.com.

At this time, we are not able to ship orders to international addresses. If you are outside the United States, you can order Navitas Organics products through www.iherb.com. Customers in Canada can also search our store locator to find the nearest Canadian retailer or grocer. International retailers or distributors, please contact us at orders@navitasorganics.com for assistance.

We are happy to modify your order before it ships (generally within 1-2 business days after an order has been placed). Please call 888-645-4282, option 1, Monday-Friday 8:00am-4:30pm Pacific Time and Customer Service will assist you.

You should receive a shipping confirmation email with tracking information once your order has been processed and dispatched through UPS or USPS (generally within 1-2 business days after an order is placed). However, if you didn't receive your shipping confirmation email, or need further help tracking your order, please email us at orders@navitasorganics.com or call with your order number handy and we can assist. Our Customer Service team is available over the phone at 888-645-4282, option 1, Monday-Friday 8:00-4:30 Pacific Time.

We periodically offer store coupons for our products which can be used at retail stores within the United States. If you’d like to be emailed a printable coupon, please click here and we’ll be happy to send one! We also offer online coupon codes from time to time. Please sign up for our email newsletter and follow us on social media @navitasorganics to stay up to date on the latest online promotions, product news, recipes, and more. Unfortunately, we do not offer international coupons at this time.

We do not have an ongoing coupon program at this time. Please sign up for our email newsletter and follow us on social media @navitasorganics to stay up to date on the latest online promotions, product news, recipes, and more.

We are specifically looking for insiders to help spread the word and educate about the power of superfoods. We are looking for fitness and nutrition instructors, culinary professionals, professional or competitive athletes, and social and media influencers. For more information about our Insider Program, please visit our Insider Program page.

You do not need to create an account with us to order online, however to have easy access to your order history and for a more personalized experience we recommend you do create one.

You can create an account here, or create an account during the checkout process.

Due to website upgrades, if you created an account on our site prior to 2019, please create a new account and password. We apologize for any inconvenience this may cause. Customer service is available to assist you with your account at 888-645-4282 (option 1) Monday - Friday 8:00am - 4:30pm PST (excluding statutory holidays). We can also help you via email at orders@navitasorganics.com.

Navitas Organics has strong supplier relationships around the globe. If you are a supplier (or distributor) looking to partner with our company, please email orders@navitasorganics.com and we will assist you.

We do! We offer free standard ground shipping on orders of $49 or more shipped to the contiguous 48 states. If your cart total is $49 or higher (minus discounts, promotions, shipping charges and taxes), you will automatically be given the free shipping option. Please double check that the free option is selected on the shipping page of checkout. You may still upgrade to 2nd Day Air at an additional cost. At this time we are unable to offer free shipping to addresses in Alaska, Hawaii, or U.S. territories.

Terms & Conditions: Free standard ground shipping is valid on orders of $49 or more shipped to a single U.S. address in the contiguous 48 states only, after promotions and discounts are applied. Orders shipped to Alaska, Hawaii, and U.S. Territories are not eligible for free shipping. Gift cards, packaging, and taxes do not qualify toward the minimum purchase requirement. Eligible customers must select this option during checkout in order to receive free shipping. Offer subject to change without notice.

We strive to process all orders within 1-2 business days from the time they are placed. Once processed, you should receive your order within seven days if you selected standard ground shipping at checkout (depending on your location, it could be less). We also offer UPS Expedited 2nd Day Air as a shipping option at checkout. Please note that certain weather conditions or other events out of our control may impact the carrier's shipping times. You should receive a shipping confirmation email that has a tracking link in it once your order is processed and dispatched through UPS or USPS.

Yes, we offer a UPS 2nd Day Air option at checkout. Expedited costs for orders shipped to the contiguous 48 states are: $9.95 for orders $49 and over, and $18.95 for orders under $49. The cost for orders shipped to Alaska, Hawaii and U.S. territories is $28.95. Please note order processing time can take between 1-2 business days.

We are pleased to offer a free shipping option, and flat-rate shipping fees which we believe keep it simple and transparent for you - no more wondering what shipping charges will be until the last minute! Costs take into account order total and shipping address.

Shipping to the contiguous 48 states (all via UPS):

- FREE standard ground shipping on orders of $49 or more ($49 after discounts, not including shipping charges and taxes)- $8.95 standard ground shipping on orders under $49- $9.95 2nd Day Air shipping on orders of $49 or more ($49 after discounts, not including shipping charges and taxes)- $18.95 2nd Day Air shipping on orders under $49

Shipping to Alaska, Hawaii or U.S. Territories:

- $8.95 standard ground shipping (USPS), regardless of order total- $28.95 UPS 2nd Day Air shipping, regardless of order total

At this time, we are not able to ship orders to international addresses. If you are outside the United States, you can order Navitas Organics products through www.iherb.com. Customers in Canada can also search our store locator to find the nearest Canadian retailer or grocer. International retailers or distributors, please contact us at orders@navitasorganics.com for assistance.

We proudly stand behind our products and offer a Superfood Promise Guarantee: we strive for 100% customer satisfaction and want you to love our products as much as we do! We will accept returns for any reason on product bought directly from our website for up to 30 days after receipt. We will refund your purchase price, less return shipping charges if you use our return label. To request a return label, or if you need further assistance with your return, please email orders@navitasorganics.com or call 888-645-4282 Monday-Friday 8:00am-4:30pm Pacific Time. Once we receive your returned product, a credit via original method of payment will be processed within 5-7 business days.

If you wish to return your product using your own label, please send to the address below and include a copy of your packing slip/invoice in the box (so we know who to credit the return to).

Navitas Organics

Attn: Returns

22 Commercial Blvd

Novato, CA 94949

Please
note: any shipping charges incurred on your original order are not refundable.

If you purchased from a retailer, please contact that retailer with your return or exchange request. If you have a damaged product, please contact us at the email or number above for assistance.

Our Customer Service Department can answer any questions about returns or credits. Email us at orders@navitasorganics.com or call 1 888-645-4282 Monday through Friday 8:00 a.m. - 4:30 pm PST. We are closed all statutory holidays.

The Oxford English Dictionary includes citations for "superfood" as far back as World War I, in the context of "a food considered especially nutritious or otherwise beneficial to health and well-being." Below, is our definition. A superfood is a nutrient-dense fruit or vegetable that contains a high content of antioxidants, protein, omega-3, minerals, fiber or other essential nutrients that have proven health benefits. Nutrient density is the ratio of calories to micronutrients – the vitamins, minerals, antioxidants, and phytochemicals that are essential to health, wellness and feeling great. Nutrient-dense foods, like most vegetables and fruits, have a high amount of valuable micronutrients and a low amount of calories. To protect the ‘super’ quality and nutrient integrity, a superfood must be certified organic and minimally processed.

Unfortunately, we have completely discontinued the sale of all bulk and raw material items as we dedicate our resources on fulfilling retail packaged orders. We no longer offer our superfoods to be manufactured into other goods.

Unfortunately, we do not have sample sizes of our products to send out at this time. We encourage you to be on the lookout for a Navitas Organics demo in your area! You can also click here to sign up for our newsletter, which is filled with exciting news, new product information, giveaways, blogs and recipes from Navitas Executive Chef Julie Morris!

As with any minimally processed organic food, there can be a natural variance in appearance, scent, or flavor profile from crop to crop. If you feel that your product is outside of this normal variance, you can call in and speak to our Customer Service team over the phone by calling 888-645-4282, Monday-Friday 8:00-4:30 Pacific Time.

We work closely with our suppliers to ensure the lowest temperature processing for our premium superfoods. Almost all of our products are considered "raw" meaning they are low temperature processed to retain as many nutrients as possible. Exceptions include: Acai (flash pasteurized), Coconut Palm Sugar and Gelatinized Maca (gelatinization involves heat). There is no single agreed upon temperature of exposure that determines a foods classification as “raw.” There are also no FDA regulations or third party "raw" certification agencies at this time.

Navitas Organics products are Non-GMO Project Verified. That means they’ve met the rigorous standards of the Non-GMO Project- an independent non-profit reviewer that ensures products are made according to best practices for GMO avoidance.

Hazard Analysis Critical Control Points (HACCP) is a scientific process control system for identifying and preventing biological, chemical and physical hazards in the food production and distribution process. While HACCP is a mandatory program for some food categories in the U.S. such as meat, seafood, and juice, Navitas Organics implements the program on a voluntary basis. We test our foods on a regular basis as part of the HACCP program.

Most of our products have an 18-month shelf life. Our Power Snacks have a 12-month expiry date, and our Nuts and Seeds have a 9-month expiry. The ‘Best By’ stamp on the back of the bag can be read: Month/Day/Year.

Our bags are made of 100% BPA free, non-GMO and food-safe layered plastic film. The current “resin identification code” is a #7 and reflects the type of material used and can help recycle centers sort by type. While this material is recyclable, many municipalities do not yet have the technology to handle multi-layered film packaging. Your local municipality can provide more information on their capabilities. We continue to keep a close watch on packaging developments in the industry.

Some of our products contain pouches that are oxygen or moisture absorbers which are used to maintain freshness. These are non-hazardous substances that will not harm the body if consumed accidentally. We use iron powder/natural zeolite to absorb oxygen, and silica gel to absorb moisture.

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Superfoods are plant-based foods, not a miracle drug. These statements herein have not been reviewed by the FDA. Navitas Organics’ products are not intended to treat, diagnose, cure or prevent any disease.