Appreciating your customers and loyal clients starts with being there when they require your time or services. As the customer service infographic below illustrates customers who are forced to hold for long periods of time to reach one of your staff members get highly frustrated and aren’t shy about expressing their frustrations. The net results is about $100 billion in lost revenue each year.

A good solutions it to build in a customer service system that allows for lesser wait times and faster responsive times, and customers will feel appreciated and valued. A difficult customer service call can destroy an otherwise healthy relationship, so prioritize your company’s accessibility first and foremost before adding any additional benefits to the client relationship.

Author: Michael Cynar

Michael Cynar has over 30 years of executive call center and answering service experience. He is a successful business owner and lead generation expert and shares tips to help other entrepreneurs build and grow their business through leads generation and lead capture solutions. His mission is to share carefully guarded marketing tips that will help small-medium business compete on a smaller budget.