Technology: Yes, they HAVE to make it fast, easy and fun because when I tried it, it was slow, difficult and boring. For all of the press and promise Second Life had, it did not appeal to me in the least. In fact it was kind of creepy. I do recall liking the name I came up with and my outfit, but beyond that, it just seemed like a bad trip. I REALLY wanted to like it but in the end, it did nothing for me but crash my computer and waste my time.

Public Perception: Aside from Mitch, I do not know ONE person who is on Second Life. Obviously someone is, but it’s no Facebook. They are going to have to really work hard to make people think its “cool” and be willing to try it again as it seems to me that the world has moved on. No one is there, not much is going on. I’m not sure people would even admit trying it – like going to a lame party and then hoping no one found out you were there.

So, what would make me try Second Life again? How can they revive their brand?

What would make me try any service or product again that is not only dated but that is often ridiculed by the general public? Would I say I just started a new Plurk account? Would I tell a friend that I just cut my hair with a Flow-bee? Would I say I just bought my boyfriend some Old Spice…..well…I wouldn’t have a year ago because I’d be afraid to hear, “Hey Lisa, 1975 called, they want their cologne back.”

So why would I now? How did they revive their brand?

As we know, Old Spice did something brilliant but simple – they made people talk about their product again. They made it seem cool to use their product, they made it seem like cool people were already using their product, and they made people laugh.

It sounds like high school, but honestly, people want to know that other people are doing something before they will do it, especially if they fear being mocked for doing it. They really want to know that the cool people are doing it. And they want the promise that they will get something out of it – fun or learning, they have to believe there is good reason to try again.

Second Life has to invest just as much in PR, marketing and advertising as they do in the technology. People say that PR & marketing are now irrelevant – but think about how many times you’ve said Old Spice in the last ten years, and then think about how many times you’ve said it in the last two months. Old Spice didn’t change their product, they just changed how people thought about their product. Of course the quality of technology, product, or service matters, but how it’s packaged up and sold matters almost as much.

For me, its going to take a better experience and some very cool promotions. My friend even suggested setting up a Sterling, Cooper, Draper Pryce and letting people interact with the characters – now that would get me back there.