Site Search

Main Content

Full-day tutorial at the Internet User Experience Conference. Covers field research methods, advantages of field research over other techniques, inherent challenges in conducting field research, and a real-world exercise.

Getting To Valuable: Real Ways to Create Real Value
Business Value. It’s important. If we didn’t create value for our business we wouldn’t have very many jobs. Or an economy. Or little sandwiches that are nicely cut into triangles.
But when it’s all said and done, businesses exist because…

We all know that understanding what our users need is only one third of the way to creating a delightful user experience. We need to not just design something that meets their needs, but also communicate that effectively.
Story mapping is a technique which combines the power of personas, th…

So you’ve probably heard how agile people like to burn documentation. They may declare “WORKING SOFTWARE don’t need no stinkin’ documentation.”
But here’s a secret: They love testing. (Or at least they say they do ;). As a software tester you need to know about story testing (a.k.a acceptan…

Have you heard phrases like:
“Users? We don’t need no stinkin’ users!”
“Yea, we could do that, but it would be harder... So I’mma gonna do this instead!”
“Oh, come on... EVERYONE knows how to use ctrl + f to find something on a website!”
Are they coming from the developers on your project?
…

Products don’t exist in a vacuum. They’re used by people. Those people are part of a community. Sometimes those people interact with other things. Sometimes the things they interact with interact with other things!
Given such complexity, reductionist techniques (like the scientific method) …