Inspect the list of devices in the Printers and Scanners window. Ideally, there must be only one printer queue name in the list for every printer used by the computer

If there is only one printer name listed, then go to the next step

If multiple printer queue are available for the same printer, then clear all the printers by choosing them and clicking on the minus button. Only leave the printer in the list that matches with your printer.

Try to print again.

If the 123 HP Officejet Pro 6830 printer is able to print now, then stop troubleshooting

Proceed to the next step if the error recurs

Step 3 : Existing print queue should be deleted and the printer should be added

From the list of printers, remove the printer queue. Then, add it again. Doing this produces a new printing session.

Ensure that the computer is connected to the Internet

Within the Printers list, click your HP Officejet Pro 6830 and click on the Minus button to delete the same

Click on the Add button

Choose the name of your printer from the Printer list and click on Add to add the printer. Don’t choose an HP Fax driver.

Click on Print Using… and then choose the name of your printer. Your new printer queue will be shown in the Printers list with an idle status.

Step 4 : Resetting the HP Officejet pro 6830 Setup

Ensure that the printer is idle and does note make any sound before proceeding further

While the printer is switched on, detach the power cord from the back of the printer.

The power cord should be plugged back into the wall outlet

Please wait at least for 15 seconds

The power cord should be plugged back into the power socket

Attach the power cord to the back of the 123.HP.com/ojpro6230 printer

If the printer does not get switched on automatically, then press the Power button to switch it on

Try to print again

If the printer is able to print now, then stop troubleshooting

Proceed to the next step if the error recurs

Step 5 : Resetting the print system

Click on Reset printing system by right-clicking on the Printers list

In the confirmation window, click on Reset

Input the admin user name and password and click on OK

Add printer to the list as done previously

Try printing again. If the problem persists, you have to service the printer.

Please wait...

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