Overview

A Service Portal provides an alternative user experience to the
standard platform interface. The Service Portal application offers the
tools needed to configure, customize, and extend portal components to
create an online experience similar to what your users are used to in
other consumer products.

During this two‑day interactive training course you learn how to use
the Service Portal application to configure, customize, and
extend components to create a Service Portal in your own student
instance; a safe sandbox.

Who Should Attend

This course is designed for low‑code System Administrators
and Web Designers/Developers who want to learn how to create Service
Portals that offer users a consistent, intuitive, and delightful
experience when accessing their organization's services online.

Upon Completion You Will Be Able To

Participants will:

Explore all aspects of the Service Portal application

Discuss web design techniques and best practices

Learn
how to re‑configure an existing portal

Review the Service
Portal framework

Create new Service Portals, Themes, Pages,
and Menus

Understand how to create and use Widgets

Re‑use existing Portal components

Configure other
aspects of the platform to enhance a Service Portal

These objectives are achieved through a combination of demos,
lecture, and group discussions. Lab exercises woven throughout the
class walk you through building your own Service Portal from scratch.