Re: Public mobile says I do not have talk plan, but I do?!

Re: Public mobile says I do not have talk plan, but I do?!

@greenwave, is this a new account or existing one? I have seen customers reporting problems with renewals recently. Can you look into the self serve account and see if there is anything that appears out of place. Providing additional feedback would help the community with giving some focused suggestions.

Re: Public mobile says I do not have talk plan, but I do?!

I'm having the same problem. I'm enrolled in autopay, and since Monday my service has been suspended due to non-payment. I'm disappointed. This should not be happening. My credit card information has not change, June's renewal worked just fine. Public Mobile needs to get their act together and fix this. AND make up for the three days that I was unable to use data while in homedepot and in my car trying to use maps.

Re: Public mobile says I do not have talk plan, but I do?!

I have resolved my problem. I only get the message, " your current plan does not include talk", when I initiate the call via my call history. If I use the dial pad or my contact list to initate the call the call goes through.