Lyndal Gabriel said her daughter was about to enter the car park to complete a mail run for her employer last Thursday.

But what happened next left her in tears after she leaned through her car window to press the button for a ticket to raise the boom gate.

ticket

"She put the ticket in and proceeded and then there was a marked police car behind her which pulled her over," Mrs Gabriel said.

"They fined her $300 and three points, they kept her for about 30 minutes on site and she does have a clean record."

The "stern" officer, who was "a bit grumpy" told her daughter she should have turned off the ignition before getting out of her car.

"They said she broke the law because she should have turned the car off, taken the keys out of the ignition, got out of the car, [taken the] ticket [from] the machine, then buckled up and started the car and then proceeded," she said.

"I guess we will have to cop it but I think it has all just gone mad, really."

Mrs Gabriel said her daughter was genuinely unaware she had broken the law.

But then again, as Mrs Gabriel points out, so are most drivers.

"To me the fine and points don't match the infringement," she said.

"It just needs to be out there that this is the law and that this is happening."

Mrs Gabriel said her daughter had a clean driving history and that her car, a 10-year-old Nissan Pulsar, would not immediately attract the attention of police.

She said her daughter was neither rude nor argumentative to the officer who issued the fine.

"My daughter just said he might have been having a bad day. Who knows? But in all honesty she is a bit embarrassed about it all," she said.

At least there's a little good news for the unlucky P-plater.

Mrs Gabriel hinted "mum and dad might have to help out" when it comes to paying the fine.

Mrs Gabriel said earlier that the events occurred when her daughter was leaving the car park.

In a statement released this afternoon, Eastwood Local Area Commander Superintendent Peter Marcon said the officers responsible for the fine told him the P-plater drove from her place of work to the shopping centre without her seat belt.

The officers pulled her over before she entered the car park, he said.

This version of events was denied by the driver's mother this afternoon.

Mrs Gabriel said her daughter told her she did wear a seatbelt during her journey to the shopping centre and only removed her belt when she could not reach the centre's boom gate ticket dispenser.

Superintendent Marcon said the incident was caught on video.

"The in-car video footage of this incident has been reviewed and I have spoken to the officers involved. There are major inconsistencies with the images depicted and the version provided by the media,'' the statement said.

"Anyone who is issued a Traffic Infringement Notice has a couple of options open to them to contest it.

"They can either challenge the fine in court or opt to have it reviewed by the State Debt Recovery Office."