Verifying your Dialup settings is the first step to fixing dialup problems as most problems are caused by incorrect details being used.

Firstly you will need to login into 'MyAccount' and select 'My Settings' to retrieve the connection settings for your account.

Please Note: If you are a Broadband ADSL customer please refer to your hardware manufacturers instruction manual to verify your settings in accordance to the settings illustrated on our settings page.

Open Internet ExplorerClick on the Tools menuClick on Internet Options The Internet Options panel will open, click on the Connections tabHighlight your default connectionClick on Settings.Verify you are using the Username and Password. Click on Properties.Verify you are using the correct Phone Number. Click OK three times to return to Internet Explorer