Check for service interruptions

If there are service interruptions, try to stream or watch the video later.

Try downloading the video instead

If you're having trouble streaming your video content, you can also download the video1. Purchases from the iTunes Store and some third-party apps can be downloaded in the background instead and watched later. However, your ability to download the video depends on the file size and the amount of storage available on your device.

To download a purchased video, tap or click . Downloading a video might take longer before you can start watching than if you stream it, but will allow you to watch the video all the way through without interruptions.

1 You can't download content to an Apple TV. You can only download HDR content on certain iOS devices, and you can't download 4K video content to any device.

Learn more

Your Apple device automatically streams the highest-quality video content available from the iTunes Store. If you want to lower the video playback quality: