When it comes to reaping the benefits, even sky is not the limit. As a member of the SpiceClub reward program, you enter into a world of awesome rewards. Earn points every time you fly with SpiceJet. Also get access to other attractive offers.

Frequently Asked Questions

FAQ Topics

About SpiceClub

The all new SpiceClub is a new age, tier-based loyalty program that comes with a wide range of benefits ranging from points, to complimentary services, to even free air tickets. SpiceClub lets you earn points for every rupee you spend, not only on air fare (excluding taxes) but also on the amount you spend on essential add-on products like excess baggage, meals, seat selection and much more.

SpiceClub is your key to free flight tickets and many exciting benefits. By becoming a member of the program, you can enjoy various complimentary benefits during every flight journey and you get closer to earning free flights. You earn SpiceClub points for all your SpiceCash Top up, spends done on air tickets and addons, and additional points for booking directly on SpiceJet website and app. Redeem these points for free flights, free meals, free upgrades to SpiceMax and much more.

Your SpiceClub login ID is your mobile number that you had mentioned during registration. The login Id must start from country code (91 in case of India) followed by the mobile number. Post entering the mobile number, the customer must click on “the forgot password” option to retrieve/reset the password.

No changes can be made to Name, PAN number, DOB or Emailer address. However, in case of spelling mistake in the name, members can send a mail to [email protected] with a valid identity proof (Aadhar card, PAN card, Driving license or Passport).

Tiers

SpiceClub has four tiers, namely Classic, Silver, Gold and Platinum. The benefits keep increasing with the tiers. Each tier requires a certain number of flights and spends to enter and retain. Check the tier benefits table here.

To enter a tier, members must make the required flight journeys and spends.Click hereto check the eligibility.
Tier upgrade is also available to select members on invitation through Spicejet on paid basis. Eligible members would be invited via email or SMS for paid entry.
Paid upgrade is purely basis SpiceJet’s discretion and would be offered to select customers only.

In case a member does not complete the required flights and spends, he/she would be downgraded to the previous tier basis his actual flights taken and spends completed in the duration of 12 months.
For a select few members, SpiceJet would give an option of retaining the tier by paying a nominal amount. Such an option would be extended purely on discretion of SpiceJet and is extended only on invitation basis.

No, all the benefits in terms of discounts and vouchers associated with all the tiers (i.e club comfort, club privileges and other benefits) are only valid for members. No other passenger in the same PNR can avail these benefits.

Loyalty Points

Earning of loyalty points

SpiceClub Loyalty Points are reward points given by SpiceJet to SpiceClub members for completing a journey with SpiceJet. Members can earn these points at multiple instances by making flight bookings and purchasing add-ons with SpiceJet.Click here to check loyalty points associated with each tier.

Yes, a member can earn loyalty points by claiming points on the bookings not done through Spicejet website and mobile app. The points can be claimed after completion of a trip by logging in to the SpiceClub account. Member needs to enter the PNR in the ‘claim your points’ section to earn the loyalty points. System will identify the member by First Name/last name/mobile number/ e-mail ID and points will be credited within 24 hours.

No, SpiceClub loyalty points can only be earned on bookings made by members for themselves. In case of multiple passengers on a PNR, a member would earn points in proportion to the amount spent for his/her on ticket or any add-on services purchased for self.

SpiceClub loyalty points come with a validity of 24 months from the date of earning. However, all Spice Loyalty points and SpiceCash incentive earned under the previous program (on or before 27th July, 2018) will expire on 31st Dec, 2018.

Redemption of Loyalty Points

Redeeming SpiceClub loyalty points is very simple. Customer needs to login to their SpiceClub account on SpiceJet website and app. Once you log-in, you would be able to see your points under the SpiceCash Tab on the payments page. Member must select the required option along with the number of points to redeem.

A member has the option to pay with SpiceClub loyalty points for booking flight tickets or to pre-book any add-on like meals, excess baggage, SpiceMax etc. Member may opt to pay a part of the ticket price with SpiceClub loyalty points.

No, PNR made through Loyalty Points will not accrue any loyalty points. In case a PNR is booked with a combination of different payment methods including loyalty points and one of the other payment modes, loyalty points will be accrued/accumulated for the amount paid through the other payment mode.
For e.g.
- Total booking amount: INR 5000
- Payment done through loyalty points: INR 1000
- Payment done through other modes: INR 4000
*Then points will be credited to the member on INR 4000

SpiceClub SpiceCash points

Top-up of SpiceCash points

SpiceClub Top-up is the amount of money loaded by a member in his SpiceClub wallet account. SpiceClub Loyalty Points are earned by customers after completing a journey with SpiceJet. These are reward points given by SpiceJet which a customer can accumulate to book flights or purchase add-ons like meal, seat upgrade etc.

Yes, every member is eligible for certain loyalty points as an incentive for every INR 100 worth of top-up in their SpiceClub account on www.spicejet.com or mobile app. Click here to check loyalty points eligible for each tier on every top-up done.

Redemption of SpiceCash points

Redeeming SpiceCash is very simple. Customer needs to login to their SpiceClub account on SpiceJet website and app. Once you log-in, you will be able to see your points under the ‘SpiceCash’ tab on the ‘Payments’ page. Member must select the required option along with the number of points to redeem.

Value of each point (Loyalty points) under the new SpiceClub program is INR 0.50 which was INR 1 under old SpiceClub program. However, there is no change in the value of SpiceCash and would remain same at INR 1 only.

A member holding 500 points under the existing program would get 1000 points. All member point balance (for Incentive and loyalty points) would double in the new program. This is done to ensure that the members get equal value under the new program.

No loyalty points will be credited for the booking done from 27th July 2018 – 17th Aug 2018.

Free Flight Tickets

Earn points every time you fly with SpiceJet, and on purchasing add-ons like meals, excess baggage, etc. What's more, redeem them and fly for free. Also, get a free flight ticket every 10 flight bookings.

Free Change/ Cancellations

Here's the best part. With SpiceClub, enjoy all the benefits but attract no penalties. Get up to 2 free changes/cancellations on your flight bookings.

Meghna SherigarInterior Designer

Terms & Conditions

This Agreement contains the complete terms and conditions that applies to an individual's or entity's participating in the SpiceClub Program (the "Program"). As used in this Agreement, "we", "us", or "our" means SpiceJet Limited including but not limited to our successors and assigns, as the case may be, and "you", "your" means the person taking membership in the Program. Our "site" means, collectively, the www.spicejet.com website, our mobile website and our mobile applications.
Our revamped Program is going to be live from August 17, 2018 wherein the Program is structured on tier basis with different benefits attached to different tiers. However, please note that Spice Loyalty Points earned and/ or top-up done on or before July 26, 2018 will be as per the old earning structure and will be migrated to new system and none Spice Loyalty Points will be credited for the bookings made between July 27, 2018 to August 17, 2018.

Enrollment in the Program ( "Membership") is limited to parties that lawfully can enter into and form contracts under applicable law. For example, you have to be 18 years or above to enroll in this Program.

Membership is only available to individual and/ or entities who have Permanent Account Number (PAN) and is non-transferrable/ non-assignable to any other individual, trust or estate.

In the event wherein more than one account number is assigned to the same individual and/ or entities, SpiceJet reserves the right to merge the two accounts.

Please note that changes in the SpiceClub User ID is not permitted once enrolment process is completed.

Member in one tier will only be eligible for next tier if total number of flight count and total amount spent (as provided under below table) is met within a year from the date of Membership and/ or up gradation of tier which shall be calculated on the flown basis only.

Tier Eligibility

Classic

Silver

Gold

Platinium

Total number of flights

Entry level

5

15

30

Total amount to be spend (in INR)

Entry level

20,000

60,000

1,20,000

Please note that on every up gradation of tier your flight count and total amount spent of will be reset to zero.

Validity of your tier shall be for a period one (1) year from the date of entry into said tier. In the above said period of one (1) year you are required to meet tier eligibility criteria (as provide in above table) to upgrade yourselves to next tier. If the above said criteria is not met by you, your tier stay will be downgraded to previous tier.

“Spice Loyalty Points” refers to all rewards earned on purchase and utilisation of our all domestic/ international flight bookings and/ or domestic/ international flight ADDONS.

You can book our flight tickets and/ or any ADDONS via our site and earn Spice Loyalty Points. Our system will identify the PNR as you by your first name/ last name/ mobile number/ E-mail ID and the said Spice Loyalty Points will be credited against your PNR.

In the event wherein you have made the booking through any of our partner or other channels, you will have to claim your Spice Loyalty Points under SpiceClub login by providing the details of said PNR.

Spice Loyalty Points will be accrued by you only on your name (on whose name the Membership exist) for the bookings made for yourself only, after completion of your journey.

Please note that in any of the following events Spice Loyalty Points will not be accrued:

Any booking made through accrued Spice Loyalty Points

In the event wherein you make a booking with different payment method including Spice Loyalty Points as one of the payment mode, Spice Loyalty Points will be accrued/ accumulated on pro-rata basis only for the amount paid through other payment mode.

Spice Loyalty Points accrued by you will expire in two (2) years from the date Spice Loyalty Points has been credited into your account.

You can redeem your Spice Loyalty Points against purchase of any product (like flight bookings or ADDONS) available on our site. However, please note that a minimum 500 Spice Loyalty Points is required for redemption against any such purchase in classic tier.

Spice Loyalty Points earned by you is non-exchangeable.

All points accrued on or before 27th July, 2018 will expire on 31st Dec, 2018

If you choose to make any changes/ cancellations in any of your bookings for which a part/ full payment is made by Spice Cash Points and/ or Spice Loyalty Points, then deductions shall be done on the basis of first-in first-out.

All other terms of carriage of as available at www.spicejet.com/Tnc.aspx, and applicable terms and conditions shall also apply.

SpiceJet reserves the right to modify, alter, amend and/ or change any and/ or all of the terms and conditions, made applicable to SpiceClub, at any time without prior notice.

In the event of any misuse or abuse of your Membership by you, we reserve the right to deny the offer or cancel the booking.

The maximum liability of SpiceJet in any event for any valid claim arising out of SpiceClub Membership shall be limited to the amount paid by the Member

For any credit/ debit card and net banking related claims, you should contact your respective banks and we will not be liable to entertain any such claims.

Any person subscribing to Program shall be deemed to have accepted the applicable terms and conditions.

Any disputes arising out of your Membership or any of the booking made hereunder shall be subject to the jurisdiction of the courts situated at New Delhi, India.

SPECIAL ASSISTANCE

Our employees are trained to assist our differently-abled passengers and for any sorts of limitations, we offer a wide variety of special assistance.

You can obtain information in advance regarding the assistance we offer, either through this website or by contacting our Reservations on +919871803333/ +919654003333.

Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.

Onboard Facilities:

Following assistance are available on-board SpiceJet’s aircraft:

Assistance in moving to and from seats/lavatory.

Help in preparation for eating.

However, we express our inability to provide passengers with any assistance for personal care needs on-board, such as, eating/ drinking, administration of medication, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant.

We will do our best to allocate you a seat that is most suitable to your needs. However, in order to meet the safety requirements as prescribed by the DGCA, passengers with mobility limitations which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation.

Accessible Lavatories:

A lavatory with a single panel door is available on all our aircraft. Our cabin crew can provide you with assistance moving to and from the lavatory door but will not be able to assist you inside the lavatory.

SpiceJet would be more than happy to provide a wheelchair for you, should you require this service. In order to ensure the service meets your needs, our reservation team and/ or the staff may ask you some questions to determine the level of assistance you require. To allow us to provide the best possible assistance, please provide us with as much appropriate information as possible at the time of your booking and/ or at the time of check-in;

SpiceJet wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area, to the boarding gate and/ or the aircraft door (depending upon the airport facilities). Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/ from your seat. However, to have this facility extended to you an advance intimation to SpiceJet is required;

Please contact us at Reservations +919871803333/ +919654003333 should you have any questions about our wheelchair service;

If you are travelling in a group of 10 or more people and require wheelchairs, please contact our Reservations =+919871803333/ +919654003333 at least 48 hours before the scheduled departure;

Passengers travelling with their own wheelchair differently-abled passengers may use their own manual or battery-powered wheelchair up to the boarding gate and/ or the aircraft door (subject to permission granted by the respective airport authority). SpiceJet allows only manual/ collapsible wheelchairs on all its flights. Unfortunately, battery-powered wheelchair(s) with a wet cell battery shall not be accepted since it’s corrosive in nature and is considered to be a Dangerous Good;

Passengers are allowed to use their own crutches, braces and/ or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them.

Passengers with Visual Impairment:

SpiceJet would request passengers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before the flight departure) for a hassle free experience;

If assistance is required within the airport, please make your needs identified at the check-in and/ or at the time of booking;

SpiceJet will be able to extend a meet and assist service, individual safety briefings, priority boarding, assistance on-board in moving to and from the seat, reading the menu, helping in boarding and/ or de-boarding and also during flight connections;

If you use a cane and/ or other assisting device, it may be carried in the aircraft cabin with you, provided it can be stowed in the overhead compartment. The cane should not block any emergency exit or protrude into the aisle;

You may ask our cabin crew for assistance in stowing and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat.

All such assisting devices will be carried free of charge. For convenience, you may request our Cabin Crew for the assistance required and we will do our best to assist the passengers in the best possible manner.

Passengers with Hearing Impairment

If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check-in.

We offer the following assistance:

Meet and assist service to escort you to and from the aircraft;

Priority boarding.

We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. These devices can be used during all phases of the flight.

If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.

Passengers travelling with Spinal Support Equipment (SSE):

Passengers must bring their own spinal support equipment and should be fully responsible for its installation, usage and removal. Passenger-supplied spinal support equipment will be carried free of charge. If you are planning to travel with Spinal Support Equipment (SSE), we recommend that you please contact us on +919871803333/ +919654003333, at least 7 (seven) working days prior to departure and inform us of your SSE specifications. Our staff will then check to ensure that whether your equipment can be accommodated safely in the aircraft.

Passenger travelling with an assistant for medical purposes:

For safety reasons, SpiceJet may require some differently-abled passengers to travel with a Safety Assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from the cabin crew and/or assist them to evacuate the aircraft in the event of an emergency. A Safety Assistant is mandatory if the passenger:

Is travelling in a stretcher or incubator or requires medical attention during the flight. The Safety Assistant must be capable of attending to their medical needs;

Is unable to comprehend or respond properly to safety instructions due to a cognitive or developmental disability;

Has severe mobility impairment, due to which the passenger is unable to evacuate on his own in the event of an emergency;

Has severe hearing and vision impairment and cannot communicate with our cabin crew.

Passengers having Autism or Intellectual Disability:

Passengers with Intellectual disabilities or Down syndrome or Autism can book their flights by contacting SpiceJet’s Reservations at +919871803333/ +919654003333;

While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel;

Passengers with intellectual disabilities or Down syndrome or Autism may be required to travel with an Accompanying Passenger.

The trained attendant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.

If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.

Passengers who require a stretcher:

To make a booking for a stretcher request, please inform us no later than 48 hours prior to the scheduled time of departure of the flight.

Passengers are required to take a print-out of the SpiceJet’s medical form (MEDIF) available on the website. The treating physician must fill the form prior to the booking and mail this to [email protected];

Based on an assessment by SpiceJet’s internal physician, the passenger will be communicated about the status for their request for stretcher within 24 hours of receiving the duly filled-in MEDIF via e-mail.

Please note that SpiceJet reserves the right to have a SpiceJet medical representative meet the passenger at the airport on the date of travel to determine the passenger’s then-current medical fitness to travel on that date.

The applicable charge for accommodating request for stretcher in the aircraft shall be the charge for 09 (nine) seats at the prevailing fare plus a Handling Fee for the stretcher is of INR 30,000 (inclusive of service tax and cess).

Please find below the forms required for various medical conditions:

Type Of Form

Medical Condition

Download

Fitness Certificate

Persons suffering from any disease, which is believed to be actively contagious and communicable.

Persons whose medical condition may develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedure