Automatic upgrades to ensure your teams have the latest features and performance enhancements

Easy to Get Started, Convenient Ongoing Support

The transition to a new cloud phone system doesn’t have to be painful. ShoreTel’s customer success teams make sure that you’re supported every step of the way with:

Professional services, managing any stage of deployment from planning through to implementation and ongoing monitoring

‘Jump Start’ and ‘Expert Start’ options to support service installation and optimisation

On-demand support and training for administrators and end users

VoIP phones with a built-in help button to directly connects users with ShoreTel support

Business Communications Continuity

ShoreTel Connect CLOUD is architected with enterprise-class security measures and redundancy at network, infrastructure and application layers to maximize uptime and scalability. In addition, cloud phone services are backed by ShoreTel’s cloud Service Level Agreement (SLA) for added reassurance.

And in the unlikely event that a disaster prevents ShoreTel’s primary data center from servicing communications, ShoreTel Connect CLOUD disaster recovery process migrates service to a redundant data center located in a different geographic region in order to mitigate risk.

CRM and Business Process Integrations

Put more power behind every customer touch point with cloud phone services that integrate with popular productivity apps like Saleforce®, ACT!® and Microsoft Dynamics®. Embedded calling features, integrated call and customer histories help provide a more holistic picture of business performance while making interactions easier for employees and customers alike.