All our products come with QC mark, the products come with QC mark will be guaranteed by our warranty policy.

1. Our QC mark can not be removed, so you do not need to worry about missing QC Mark.
2. The product with QC mark we will provide one year warranty. If you do not remember your order number, you can give the QC mark to us, we will provide after-sale service to you.
3. Proucts with our QC mark can get free repair service in one month, free exchange service with one month.

Warranty Policy:

Problem Details

Warranty time

Treatment

Responsibility for shipping charge

Remark

Quality problem

After receving within 7 days

Email to sales@OBDII365.com or contact online customer service, you can choose return for free exchange or return for refund

Seller

Buyer need use simple airmail to return, items must in original condition

within a month

Email to sales@OBDII365.com or contact online customer service for after-sale service, you can apply for free repair service

Seller responsible for shipping cost send back new item, buyer responsible for shipping goods back

within a year

Email to sales@OBDII365.com or contact online customer for free repair service

Both shipping charges need be undertaken by buyer

Lost in delivery

Express shipping not arrive in 15 days

Buyer can ask for refund or require seller to ship the order again

Seller

Simple airmail shipping not arrive in 60 days

Buyer can ask for refund or require seller ship the order again

Seller

Customs problem

within a month

Buyer have duty to do customs clearance and pay tax, seller has responsiblity to help buyer do customs clearance

Customs duties: Buyer

Package broken or missing items when receive

within 7 days

Buyer need check package before sign up, report to shipping company and contact seller immediately if received package damaged. Seller confirm with shipping company and arrange refund or send new order to buyer

Seller

Do contact seller immediately if you have this problem

Over 7 days

Buyer contact shipping company and get broken proof, contact seller for exchange