Ventajas: The hotel is conveniently close to all the attractions, yet it doesn't feel loud or crowded. We really took advantage of the indoor and outdoor pool, the spa, and the sauna. The rooms are spacious, comfortable, and clean. We had a great view of the park and the city landmarks. I've stayed in Niagara before and this was the better experience by far.

Excelente9,4

Ventajas: Our room was very nice with a jacuzzi tub which was a pleasant surprise.

Excelente8,8

Ventajas: Loved the location, the room was great, the service was great, and the hotel did stay very quiet and there were 3 sports teams while we were there.

Excelente9,7

Ventajas: It was clean, comfortable, good location. We had no issues whatever. It was not fancy, but e erything was functionable.

Desventajas: Every time I go they give me excuse that they have water problem even after I reserved a room online then they shift me to a lower class room for same price which is not fair it's a ripoff

6,8 Bueno

Ventajas: Location and cleanliness

Desventajas: Parking was added on at the end of stay.
We would have appreciated notification of parking fee prior to stay since parking lot adjacent to hotel was $5/night.

8,0 Excelente

Ventajas:

Desventajas: Crowded, one of the rooms had a view of a concrete wall and nothing else.

10,0 Excelente

Ventajas: The hotel is conveniently close to all the attractions, yet it doesn't feel loud or crowded. We really took advantage of the indoor and outdoor pool, the spa, and the sauna. The rooms are spacious, comfortable, and clean. We had a great view of the park and the city landmarks. I've stayed in Niagara before and this was the better experience by far.

Desventajas:

9,4 Excelente

Ventajas: Our room was very nice with a jacuzzi tub which was a pleasant surprise.

Desventajas: Our view was nothing to enjoy. The staff was not very helpful with directions to the local attractions.

8,8 Excelente

Ventajas: Loved the location, the room was great, the service was great, and the hotel did stay very quiet and there were 3 sports teams while we were there.

Desventajas: The wait time for the elevator was 15 minutes at peak time. And I would suggest going out for breakfast.

9,7 Excelente

Ventajas: It was clean, comfortable, good location. We had no issues whatever. It was not fancy, but e erything was functionable.

Ventajas: Arrived a little early but reception said rooms were not ready but would be ready at 3:30. She was curt and spent more time telling us what she could not do for us than actually helping. We pre checked in and We left for sightseeing and got back to the hotel at 3:25. Our rooms still not ready he told us to wait a few minutes in lobby. We waited 20 minutes in lobby until we told we can go up to our rooms.

Aceptable4,8

Ventajas: The hotel is walking distance to anything you'd want to see in Niagara. You can get free cookies from the concierge at check-in/check-out.

Excelente9,7

Ventajas: Location, view from room, darkening shade for comfortable sleep. Would have looked a small table for the easy chair.

Bueno7,4

Excelente10,0

Ventajas: I LOVED the AMAZING view from the 12th floor of the Niagara Falls and the Ferries Wheel. Definitely family friendly with a 15 minute walk to arcades, restaurants, 4-D kids movies, bowling, laser tag, etc. My hubby and I will DEFINITELY return again in the Summer. The staff was AWESOME. BEST TRIP EVER!!

Excelente10,0

Ventajas: The hotel is super close to the falls and Clifton Hill area of Niagara, but not in the middle of the action so it's nice and quiet. We didn't have a view room, but we could still see part of the falls. There really isn't a bad room in the place. The pool is salt water and had an adult's only part for swimming laps which was appreciated.

Excelente10,0

Ventajas: Everything was fantastic

Excelente10,0

Ventajas: Very clean. Large room. Refrigerator included. Good beds. Good location. Parking aloud for checkout day. Nice staff. Very pretty hotel. Also, I forgot a nice belt and they called me to tell me. They are even sending it out without charging me for postage. Thanks Doubletree.

Ventajas: Arrived a little early but reception said rooms were not ready but would be ready at 3:30. She was curt and spent more time telling us what she could not do for us than actually helping. We pre checked in and We left for sightseeing and got back to the hotel at 3:25. Our rooms still not ready he told us to wait a few minutes in lobby. We waited 20 minutes in lobby until we told we can go up to our rooms.

Desventajas: The rooms were a disappointment. The rooms had a strong odor of chlorine because we were on a low floor above the pool. I am extremely sensitive to smells and it really bothered me but when I addressed this issue with reception he looked at me like I was crazy
I was told for the price I paid this is the only rooms available but he could send someone to the room to check it out. I would not recommend this hotel

4,8 Aceptable

Ventajas: The hotel is walking distance to anything you'd want to see in Niagara. You can get free cookies from the concierge at check-in/check-out.

Desventajas: There was a faint smell of cigarettes in our room.
The bed's dressing consisted of an uncovered duvet sandwiched between two flat sheets. I've never seen such a thing before.
Our room was on the 7th floor with a balcony, which is accessible from a number of rooms. As a result, we got to listen to one woman's phone call as she paced the entire length of the balcony.
The breakfast brunch is absolutely not worth the expense.
Staff refused to remove the DMDF and DMDF HST charges from our bill, stating the chargers are "mandatory". The lack of transparency with these charges is super sketchy so double-check your reservation/agreement in advance.

9,7 Excelente

Ventajas: Location, view from room, darkening shade for comfortable sleep. Would have looked a small table for the easy chair.

Desventajas: view of the falls was somewhat obstructed, we mainly saw the mist and top of the falls, but couldn't see the horshoe falls at all. We had requested fall view room.

7,4 Bueno

Ventajas:

Desventajas: Drinking glass had lipstick on it. Obviously had not been cleaned or replaced after last guest.

10,0 Excelente

Ventajas: I LOVED the AMAZING view from the 12th floor of the Niagara Falls and the Ferries Wheel. Definitely family friendly with a 15 minute walk to arcades, restaurants, 4-D kids movies, bowling, laser tag, etc. My hubby and I will DEFINITELY return again in the Summer. The staff was AWESOME. BEST TRIP EVER!!

Desventajas: Don't change a thing.

10,0 Excelente

Ventajas: The hotel is super close to the falls and Clifton Hill area of Niagara, but not in the middle of the action so it's nice and quiet. We didn't have a view room, but we could still see part of the falls. There really isn't a bad room in the place. The pool is salt water and had an adult's only part for swimming laps which was appreciated.

Desventajas: There is an additional parking fee per night if you drive.

10,0 Excelente

Ventajas: Everything was fantastic

Desventajas: Nothing

10,0 Excelente

Ventajas: Very clean. Large room. Refrigerator included. Good beds. Good location. Parking aloud for checkout day. Nice staff. Very pretty hotel. Also, I forgot a nice belt and they called me to tell me. They are even sending it out without charging me for postage. Thanks Doubletree.

Ventajas: The location and free parking made this hotel very appealing.

Excelente10,0

Ventajas: Everything

Aceptable5,4

Ventajas: Bed
Heart Shaped Jacuzzi

Excelente9,6

Ventajas: The staff was very helpful & friendly! We were able to gets parking pass even though we arrived early! The room was quite nice!

Excelente8,0

Ventajas: We came with two kids under 5. This hotel was reasonable walking distance to the falls with free parking, had clean rooms and a large pool.

Bueno7,7

Ventajas: The location is perfect. You are by a lot of great restaurants and walking distance from the falls.

Excelente9,0

Ventajas: The price, included free parking, and staff were all very nice. The hotel seemed to be within walking distance of everything, including the falls. It was also right next to Jimmy Buffett's Margaritaville.

Excelente10,0

Ventajas: We had a perfect stay with a clean quiet room within a short walking distance to all the Niagara Falls sights.

Ventajas: The location and free parking made this hotel very appealing.

Desventajas: The hotel felt dingy. The hallways are old and dark. When we first got to our room the tv and 4 separate lights didn't work. Apparently housekeeping likes to unplug everything (we were told this is a known issue and apparently one that has not been addressed). Not a huge deal, but any decent hotel would make sure everything was perfect by the time guests arrive. In addition the room didn't feel clean. There were a few pills on our floor and a small stain on the sheets. The sink also looked grimey. Free parking is great, but there was garbage EVeRYWHERE. Overall it just seemed like their wasn't much pride in whoever makes the decisions at the Holiday Inn. The staff was very kind and helpful, but whoever is making the big decisions needs to invest some $ into the place and clean it up a bit. After one night we cancelled the rest of our reservation and stayed at the Hilton in a studio suite with a view of the falls for the SAME PRICE!

10,0 Excelente

Ventajas: Everything

Desventajas: the room service is only for the breakfast and not the rest of the day

5,4 Aceptable

Ventajas: Bed
Heart Shaped Jacuzzi

Desventajas: No outlets
No ventilation in bathroom. Not very romantic to smell partner s business.
Have to turn on each lamp - no central switches
No fridge

9,6 Excelente

Ventajas: The staff was very helpful & friendly! We were able to gets parking pass even though we arrived early! The room was quite nice!

Desventajas: Could hear crying baby next door- maybe because of thin walls or the connecting doors? Also, although the ice machine owe to our room was convenient, it was also noisy late at night. Happily the baby didn't cry long and we were so tired it may not have mattered much anyway!

8,0 Excelente

Ventajas: We came with two kids under 5. This hotel was reasonable walking distance to the falls with free parking, had clean rooms and a large pool.

Desventajas: The breakfast was not included however, and was rather pricey, even with the kids' breakfasts more or less free. I say more or less because the kids menu was restricted and you still have to pay tax on it.
Speaking of tax, there is a hidden tourism tax on the room and food which the hotel did not mention. A family member told us about it after our stay. This tax is optional and you can ask for it to be removed--but only if you know it's there in the first place!

7,7 Bueno

Ventajas: The location is perfect. You are by a lot of great restaurants and walking distance from the falls.

Desventajas:

9,0 Excelente

Ventajas: The price, included free parking, and staff were all very nice. The hotel seemed to be within walking distance of everything, including the falls. It was also right next to Jimmy Buffett's Margaritaville.

Desventajas: We got assigned a room that had vending machines directly outside of our room. We couldn't hear people but what was a bummer was that the extra space that was taken out of our room for the vending area was compensated by taking room from our balcony. This made it very small. Enjoyable none the less.

10,0 Excelente

Ventajas: We had a perfect stay with a clean quiet room within a short walking distance to all the Niagara Falls sights.

Ventajas: Good location near the falls. It was easy to walk anywhere, or take the Wego bus. We had a great front desk clerk who warmly welcomed us and took good care of us.

Excelente10,0

Ventajas: I enjoyed this stay immensely; it was a last minute choice and we arrived just 15 minutes after making the online booking, but they were all ready for us and the check in went very smoothly.
The desk clerk explained everything very well and the room was very spacious and well presented.
It was only when we opened the curtains that we noticed the view of the falls which was stunning.
The shower was amazing, powerful and felt like a massage for my shoulder.
The bed was so comfortable I was off to sleep immediately, which after a 10 hour drive was very welcome.
The location is great right on the main drag of Niagara Falls, everything is conveniently close by.

Desventajas: Room was not clean when we went in; hotel offered a bottle of wine for the inconvenience. The housekeeping manager came to inspect the room and agreed that it has not been properly cleaned. Seemed somewhat inconvenienced when I asked that the dirty bed sheets also be replaced. Would never go back even if it were free.

7,7 Bueno

Ventajas: Good location near the falls. It was easy to walk anywhere, or take the Wego bus. We had a great front desk clerk who warmly welcomed us and took good care of us.

Desventajas: The casino across the street has a massive parking garage attached, so the "falls view" from the hotel is mostly a parking garage view, with a sliver of falls visible above it.
Elevator call buttons were out. This seems minor, but you should have seen guests stabbing at buttons. Does it work? I dunno, better hit both up and down to see if anything works. Stabbing buttons, no response, stabbing buttons in frustration. So minor, such an easy fix, but such an annoyance.
The hotel is surrounded by absolutely awful food options. Expensive and abysmal quality. There are good food options in Niagara Falls: use Yelp to find them and go to them. It will be worth the walk/bus to get away from the horrific food choices near the hotel.
And the room had a weird smell. I think someone before us spilled something on the carpet. We stayed only two nights, so we just powered through. Housekeeping should have caught this, though.

10,0 Excelente

Ventajas: I enjoyed this stay immensely; it was a last minute choice and we arrived just 15 minutes after making the online booking, but they were all ready for us and the check in went very smoothly.
The desk clerk explained everything very well and the room was very spacious and well presented.
It was only when we opened the curtains that we noticed the view of the falls which was stunning.
The shower was amazing, powerful and felt like a massage for my shoulder.
The bed was so comfortable I was off to sleep immediately, which after a 10 hour drive was very welcome.
The location is great right on the main drag of Niagara Falls, everything is conveniently close by.

Desventajas: There was nothing I didn’t like, great place, fully recommended

Ventajas: Have stayed here many times. Always clean and a good value. Has a small coffee shop for morning bites which doubles as a bar in the afternoon & evening. There is also a pool and hot tub and there is also an excursion desk In the lobby. Really nice beds and linens very comfortable and ample pillows.
I left the best for last The Staff is Excelent and Friendly.

Aceptable5,7

Ventajas: The size of the room was nice.

Excelente9,1

Ventajas: Had a great stay at this hotel. They upgraded my room to a suite which had a lot of extra space. The room was clean and the beds were very comfortable. The staff were also quite friendly.

Desventajas: The room was not as expected. I thought I had reserved a room with a hot tub larger with a king bed. Most disappointing as my husband and I were riding into Niagara Falls on the motorcycle and we're really looking forward to the evening.

10,0 Excelente

Ventajas: Have stayed here many times. Always clean and a good value. Has a small coffee shop for morning bites which doubles as a bar in the afternoon & evening. There is also a pool and hot tub and there is also an excursion desk In the lobby. Really nice beds and linens very comfortable and ample pillows.
I left the best for last The Staff is Excelent and Friendly.

Desventajas:

5,7 Aceptable

Ventajas: The size of the room was nice.

Desventajas: In the ad they did not disclose that there was a $14/day parking fee and ~$5/day facility fee which added another $20/day to the cost of the hotel. People should know about these fees. Also, if everyone has to pay a facility fee, why don't they just add it into the room rate. I guess because it makes their rates look higher (which they are).

9,1 Excelente

Ventajas: Had a great stay at this hotel. They upgraded my room to a suite which had a lot of extra space. The room was clean and the beds were very comfortable. The staff were also quite friendly.

Desventajas: The Tourism Improvement Fee was listed on my bill and taxed 3 times. This is supposed to be an optional fee, but when I asked them to remove it they stated that it was mandatory at their hotel. I was not impressed that i was forced to pay this tourism fee on top of my room rate plus tax, on top of my parking plus tax and on top of the facility fee plus tax.

7,7 Bueno

Ventajas: Rooms were nice.

Desventajas: Didn't like paying an extra $17.50 + taxes per night for parking.

Ventajas: The room itself was great, very comfortable and fairly clean. The 4min walk to the falls is a great bonus too!

Aceptable5,7

Ventajas: Pictures in ad make the room look new. The actual room looked like it needed some work. Discolouration in bathtub, missing fixture in washroom with insulation falling out of it, pull out sofa bed had a broken corner, closet door was broken. Look like there was water infiltration problem on the mezzanine and looby. No sign or mention of the cost of parking and it turn out to be 44$ a day with tax which is overpriced . I mentioned all this at checkout and all I got as a response “ thank you for letting us know about the problems with the room “. Nothing else.

Aceptable4,5

Ventajas: The staff was nice and accommodating.

Excelente10,0

Ventajas: Customer service was excellent. But we just had one concern about internal communication.

Aceptable5,4

Bueno7,1

Ventajas: I liked the cleanliness of the establishment and the convenience of the location.

Regular3,7

Ventajas: Proximity to the Fallsview casino

Excelente10,0

Ventajas: The staff were very friendly and welcoming. The view from our room was awesome and the hotel is conveniently located.

Desventajas: The room was best to the elevators. The walls were thin and daylight could be seen all the way around the door to the room with a one inch gap along the floor. Very noisy.

6,8 Bueno

Ventajas: The room itself was great, very comfortable and fairly clean. The 4min walk to the falls is a great bonus too!

Desventajas: Something to keep in mind while reading this is me and my girlfriend are early 20’s, we are young.
When pulling into the parking garage we were given an option of self park or valet, we asked how much parking was, if it was ridiculously expensive we would just park in a parking lot as we were only one night. We were told self parking was $35 and valet was $40, so we chose to park at the hotel in the self park. During check out we received the bill and we were charged $35 for self parking and $45 for parking. We told the person serving us that we were told it was only $35 to park for the night and we would have just parked in the parking lot nearby for $30 if we knew it would be $80 here. The response we received was “I’m sorry sir but this is what we charge”. I’m not upset about the price, more so that it seemed we were lied to about the price.
As well during our check in we noticed everyone in line was asking for the highest floor possible when checking in or asking to be put on a higher floor once they were given a room. All of these people had their requests met and some were given multiple options. When we got up to the counter and were checking in we asked to please have the highest floor available. The response we received was “I’m sorry sir we do not take requests, we only give what is available”. This was upsetting as everyone else had there requests met, where as we were we told no.
Once entering our room we noticed outside our window we had a big pillar right in the middle of our view, blocking most of it. The main reason we booked here is because we heard of the great views. We were not happy about this as we booked a room with city view, not a pillar view. When we received our welcome text message, they asked if there was any complaints and if so they would make it right. We told them about this and that we were not happy with the blocked view. We received no response. They then sent a second message, again asking how everything was, again we complained about this and again no response. We did not have time to talk to the front desk as the lines we very long and we wanted to enjoy our night.
It was very upsetting with all these complaints we had, since we did pay a premium to stay here and no one seemed to care about our experience. I feel like a lot of this treatment was because we are so young and this is a “fancy” hotel. In the end I likely will not book here again and I likely will not recommend it either.

5,7 Aceptable

Ventajas: Pictures in ad make the room look new. The actual room looked like it needed some work. Discolouration in bathtub, missing fixture in washroom with insulation falling out of it, pull out sofa bed had a broken corner, closet door was broken. Look like there was water infiltration problem on the mezzanine and looby. No sign or mention of the cost of parking and it turn out to be 44$ a day with tax which is overpriced . I mentioned all this at checkout and all I got as a response “ thank you for letting us know about the problems with the room “. Nothing else.

Desventajas: More accurate representation of the room. A discount or some sort of compensation when problems are mentioned at the front desk.

4,5 Aceptable

Ventajas: The staff was nice and accommodating.

Desventajas: I am single man traveling with two kids. I booked a room with city view. I selected this hotel rather than others was because the pool. Upon arrival I was informed that the pool was closed then I was given a room that seemed worse than a cheep motel. I went back and requested another room. In which they were nice to give another room.
So what exactly made this a bad experience was mostly with the stringent rules and false marketing by kayak
1:- there was nothing on kayak site that the pool was closed
2:- there was nothing about extra fees that the hotel will add to the reservation fee this amounted to an additional $100 a day (parking was $35 a day)
3:- when I called kayak to see what changes can be done they offered me a 10% refund which it came to $50. (Nice right!!) however if I wanted to move to a different hotel I was going to be charged $75 what a joke
4-: lots of construction noice
My stay was bad because of false marketing by kayak and what seemed they are out to get you if you do not ask and investigate every little thing
Kayak did start processing the $50 refund , thank you for that but teuly that dose not replace the bad experience I had.

10,0 Excelente

Ventajas: Customer service was excellent. But we just had one concern about internal communication.

Desventajas: We had called earlier to let the front desk know that the guest was celebrating her birthday with her family but it seems the note was not left on file. This was disappointing as the customer service rep assured us a note would be put on file. Not the best example of effective communication amongst staff.
Also, the pool was closed due to renovations and this is normally a big part of our leisure enjoyment when staying at Hilton hotels.

5,4 Aceptable

Ventajas:

Desventajas: We twice a water leak from the room above during the night, Staff reluctant to look into the issue stating they didn't want to disturb the occupant.

7,1 Bueno

Ventajas: I liked the cleanliness of the establishment and the convenience of the location.

Desventajas: Our room was hot and the a/c would not keep the room condition. There also was a hotel tax plus a tourist tax everywhere you went. I pre paid for the hotel then got invoices for another 209.00 at checkout for these fees and 45.00 per day for parking. They we’re kind enough to comp my parking for the inconvenience of a hot room.

3,7 Regular

Ventajas: Proximity to the Fallsview casino

Desventajas: Paying for a city view room gets you a view of a wall. If you argue with the staff at Hilton they’ll tell you what they told me, “pay more and you’ll get a better view”. I have never had front desk staff tell me to pay more in a very rude manner. How about Hilton be truthful to customers on what really views from rooms look like...

10,0 Excelente

Ventajas: The staff were very friendly and welcoming. The view from our room was awesome and the hotel is conveniently located.

Ventajas: I liked the close proximity to some popular streets/attractions. I also liked The free basic breakfast (bagels, apples/bananas, cold cereal, donuts) and coffee from 7am to10am. I did like the staff, they did a good job of helping me and answering my questions. The room was nice and clean, and had everything it needed to have. The pool area with hot tub and sauna included was nice to have and was well kept. I also liked that on my check-out day, I could keep my car parked at the hotel till 3pm, just incase I wanted to do a few more things before I left. Which I did and that was a great help to me as a guest.

Excelente8,0

Ventajas: Room was in perfect condition. Check in and check out was quick and easy. Staff was friendly and motivated. Location is good, I was able to walk to many places I wanted to go. Wi Fi worked well.

Ventajas: I liked the close proximity to some popular streets/attractions. I also liked The free basic breakfast (bagels, apples/bananas, cold cereal, donuts) and coffee from 7am to10am. I did like the staff, they did a good job of helping me and answering my questions. The room was nice and clean, and had everything it needed to have. The pool area with hot tub and sauna included was nice to have and was well kept. I also liked that on my check-out day, I could keep my car parked at the hotel till 3pm, just incase I wanted to do a few more things before I left. Which I did and that was a great help to me as a guest.

Desventajas: Paying $10 for parking was not good, specially because the property has a lot near the hotel, but not at the hotel and not that far from over parking lots for $5 to $7 a day. Also at breakfast there wasn't much room to set and move around the breakfast area, there was no line, just grabbing and pushing to get what you wanted. But that's also on the other guest too.

8,0 Excelente

Ventajas: Room was in perfect condition. Check in and check out was quick and easy. Staff was friendly and motivated. Location is good, I was able to walk to many places I wanted to go. Wi Fi worked well.

Desventajas: Price has increased for both room and parking since the last time I was there. Pool was dirty, whirlpool ice cold and sauna out of order. Not quite the value it has been the last few times I stayed there but still good.

Desventajas: My room was 107, near the lobby and comedor, it can get loud in the mornings because of breakfast. Paying for parking 10 dollars, not good, specially because the property has a lot near the hotel but not at the hotel and not that far there was a parking lot for 5 dollars a day.

9,6 Excelente

Ventajas: free basic breakfast (bagels, apples/bananas, cold cereal, donuts) and coffee all the time. close proximity to some popular streets/attractions.

Desventajas: charged for local phone calls and 1-800 numbers. racked up a $17 bill. staff did not clearly communicate the fees. although listed in the "fine print", I was never alerted and I did not think this a was common practice for such a hotel. VERY disappointed.

9,7 Excelente

Ventajas: The hotel was clean and well maintained all the way around. It has a good central location. After check in the staff was exceptional.

Desventajas: Check in was much more difficult and time consuming than it should have been. Despite having a paid reservation one of the front desk girls wanted to hold my passport.

Ventajas: the pool was nice, and so was the rooms. the distance to the falls was perfect. The front desk workers were very helpful giving advice on local place to eat and attractions. the rooms had plenty of outlets for charging for all of my devices, and the rooms were very well kept with new towels every day and a very modern design to the room that give it a feeling of a much larger more expensive hotel.

Excelente9,4

Ventajas: Fancy clear glass sink bowl impressed my daughter for a while. We were in the courtyard, able to park right outside our room, for free- which is rare in Niagra Falls. Friday night stay for about a third of the price of Embassy Suites where we had just left after two nights because their pool was closed too. I was also sick of valet, nice to have your vehicle right outside.

Excelente9,7

Ventajas: My sister and I booked via kayak but chose to upgrade to a room with a view upon arrival -offered to us for only an additional $50 CAD per night. What we were given exceed our expectations as we were placed on the renovated 7th floor in a corner room with an unobstructed view of the American falls through our open window and a view of the city streets below from our balcony. The faux wood floors in the room were fabulous as were the chandelier and comfy king size bed. The room was also very quiet and we were not disturbed by elevator or neighboring room noises at all. Breakfast was hot and basic, but free and you really can't ask for more- eggs, sausage, toast and coffee are all i need anyway! Free parking was wonderful as most hotels in the area charge and we felt our car was safe. Location was perfect- only a 5 minute walk down the hill to the falls and a 2 minute walk up the hill to the rest of the tourist district on Clifton Hill. (Do yourself a favor and visit the Niagara Brewery while you're here-you won't regret it!) All of the staff was wonderful and accommodating to our needs. Overall, we loved the space and look forward to returning to our beautiful room with the rest of our family!

Excelente10,0

Ventajas: Right in the middle of everything. Could walk to the falls, or casino or to shops, or restaurants. Bus stops were within a block of the hotel. The breakfast was not spectacular, but was good and it was included with the stay so can't really complain. It was well maintained and clean.
Staff was extremely nice and courteous and friendly.

Ventajas: the pool was nice, and so was the rooms. the distance to the falls was perfect. The front desk workers were very helpful giving advice on local place to eat and attractions. the rooms had plenty of outlets for charging for all of my devices, and the rooms were very well kept with new towels every day and a very modern design to the room that give it a feeling of a much larger more expensive hotel.

Desventajas: the rooms did not have a mini fridge or a microwave so any leftovers we brought home from restaurants went bad. More over the AC unit in the room was broken and our room always got way to hot at night. Also the breakfast was lackluster, with eggs that were graying and over cooked sausage, cereal that was stale.

9,4 Excelente

Ventajas: Fancy clear glass sink bowl impressed my daughter for a while. We were in the courtyard, able to park right outside our room, for free- which is rare in Niagra Falls. Friday night stay for about a third of the price of Embassy Suites where we had just left after two nights because their pool was closed too. I was also sick of valet, nice to have your vehicle right outside.

Desventajas: Pool was closed. Not happy about that since that's why we stayed there. But the arranged it so a 2 min walk next door to the Holiday Inn got us in to their pool instead.

9,7 Excelente

Ventajas: My sister and I booked via kayak but chose to upgrade to a room with a view upon arrival -offered to us for only an additional $50 CAD per night. What we were given exceed our expectations as we were placed on the renovated 7th floor in a corner room with an unobstructed view of the American falls through our open window and a view of the city streets below from our balcony. The faux wood floors in the room were fabulous as were the chandelier and comfy king size bed. The room was also very quiet and we were not disturbed by elevator or neighboring room noises at all. Breakfast was hot and basic, but free and you really can't ask for more- eggs, sausage, toast and coffee are all i need anyway! Free parking was wonderful as most hotels in the area charge and we felt our car was safe. Location was perfect- only a 5 minute walk down the hill to the falls and a 2 minute walk up the hill to the rest of the tourist district on Clifton Hill. (Do yourself a favor and visit the Niagara Brewery while you're here-you won't regret it!) All of the staff was wonderful and accommodating to our needs. Overall, we loved the space and look forward to returning to our beautiful room with the rest of our family!

Desventajas: The only downside was that, although the wifi is complimentary, it truly is only strong on the lower levels. We had (non reported) issues both days of our stay and as americans relying solely on wifi connections to stay in touch with family, it would have been a bigger problem had we stayed more days.
Please also be aware that the hotel is divided up into a shorter two story section, with a motel facade and a tall 7 story section, with a regular hotel feel, where the rooms with views are located on the higher floors. Make sure you know what you're getting!
Lastly, not an issue for us, but this hotel is located on a VERY steep hill which may be an issue for the elderly or those who need assistance walking.

10,0 Excelente

Ventajas: Right in the middle of everything. Could walk to the falls, or casino or to shops, or restaurants. Bus stops were within a block of the hotel. The breakfast was not spectacular, but was good and it was included with the stay so can't really complain. It was well maintained and clean.
Staff was extremely nice and courteous and friendly.

Desventajas: There isn't anything that I could complain about. It was easy to get to, had plenty of parking and was no fuss check-in/check-out. Pool area was clean. Hot tub in pool area worked.
Clientele was a little noisy on Friday night after the fireworks, but they were silent at midnight at the latest.
And even then, they were not horribly loud, as putting the TV or radio on low would have drowned them out.

Ventajas: Ok, very shady description! Overlooking the falls? That's a joke! You'll be overlooking a motel driveway that doesn't even have wifi. Very shady description, they make you believe you're getting a nice hotel room then put you in a motel next door yet charge you a hotel price.

Aceptable4,2

Ventajas: One of the only things that this hotel had in its "pros" column was the closeness to Niagara Falls, and the fact that we were able to check in 2 hours early.

Excelente10,0

Ventajas: If your room is on the higher floors, the view of the Horseshoe Falls is fantastic.

Regular3,7

Ventajas: The only good thing was you were close to lots of fun stuff in Niagara Falls and could "kind of" see the falls from your window. (4th level)

Ventajas: The views from our room of the Horseshoe Falls and nightly fireworks couldn't be better. The location is close to everything and within a short walk to restaurants and all the falls activities as well as Clifton Park. The room was clean, free coffee in the morning, and the staff was very helpful, kind, and professional.

Aceptable4,0

Ventajas: The location to the falls and walking distance to our favorite restaurants is fantastic. The staff was friendly and efficient.

Bueno6,0

Ventajas: walking distance to city amenities and the Falls a plus. The view from the room was amazing. Entrance lovely.

Regular3,7

Regular3,7

Ventajas: View. Since there were no leaves on trees yet, the view of the falls was good.

Ventajas: Ok, very shady description! Overlooking the falls? That's a joke! You'll be overlooking a motel driveway that doesn't even have wifi. Very shady description, they make you believe you're getting a nice hotel room then put you in a motel next door yet charge you a hotel price.

Desventajas: No wife, paid hotel price-- was sent to a motel next door

4,2 Aceptable

Ventajas: One of the only things that this hotel had in its "pros" column was the closeness to Niagara Falls, and the fact that we were able to check in 2 hours early.

Desventajas: Where do I begin? Once we checked in in the chlorine-scented lobby, we loaded our luggage in the elevator to head to our room. Because the hotel only has one spot for guest elevators, we spent the next 4-5 minutes walking the long and winding hallways to locate our room. Once in our room, we noticed the strange set up for the bathroom: toilet and shower/tub in a closed room, sink exposed in the main living area shielded only by a small wall. Moving into the bed/living room, our "view of the Niagara" was awfully green; apparently the trees hadn't been trimmed in a while. We called to the front desk to see if we could switch rooms. While the staff member was friendly, he informed us that because we booked a room with 2 double beds, he could do nothing for our concerning our "view."
Since we drove 6+ hours to see Niagara Falls, we needed a place to park our vehicle while we explored. Fortunately, the hotel has a good sized parking lot that they allow guests to utilize...for a small fee of $25 per day.
My next trip to Niagara, I will most likely splurge and book one of the nicer hotels neighboring Oak Hotel.

10,0 Excelente

Ventajas: If your room is on the higher floors, the view of the Horseshoe Falls is fantastic.

Desventajas: Parking is expensive.

3,7 Regular

Ventajas: The only good thing was you were close to lots of fun stuff in Niagara Falls and could "kind of" see the falls from your window. (4th level)

Desventajas: They "upgraded" us in a room with a king sized bed that was actually a double bed made up for one adult. We had to call down twice for extra pillows. They actually put us in a wheelchair accessible room 421 with no tub, grab bars everywhere, and a chair in the shower. The water gets everywhere in the bathroom because there is no lip to keep the water in when we put the white towel on the floor to stop the water it turned black underneath from??? Dirty floors. There is no fan in the bathroom to remove the steam so when you shower it gets really hot and hard to breathe. Then, after you run the water there is this terrible rattling sound in the wall the pipes make. The dresser drawers are broken and hazards and never stay shut. When this was brought to the attention of staff upon checkout they basically apologized and said that "well we upgraded you, we would have put you on ground level outside in the motel next door with booking.com" because we only paid $265 for the night.. Who knew that the shitty motel next door to the hotel was actually a part of the hotel. It looks like somewhere you go to get murdered not a place you spend $300 bucks to stay. I suggest save your money and go somewhere else. Would only be worth it to spend maybe $50 but parking in itself is $25.

Desventajas: 1. Be aware that this hotel has motel like section with doors open to the outside.
2. Also, house keeping was banging on the door and window at 9am with the DO NOT DISTURBE sign on the door.
3. The beds they had in the room were full size not queen.

10,0 Excelente

Ventajas: The views from our room of the Horseshoe Falls and nightly fireworks couldn't be better. The location is close to everything and within a short walk to restaurants and all the falls activities as well as Clifton Park. The room was clean, free coffee in the morning, and the staff was very helpful, kind, and professional.

Desventajas:

4,0 Aceptable

Ventajas: The location to the falls and walking distance to our favorite restaurants is fantastic. The staff was friendly and efficient.

Desventajas: It appears there was a old two story hotel and the added the high rise later. We stayed in the out dated part of the hotel. The room smelled musty and old. It was a disappointing experience.

6,0 Bueno

Ventajas: walking distance to city amenities and the Falls a plus. The view from the room was amazing. Entrance lovely.

Desventajas: The costs were exorbitant for off season, middle of the week. The room should have had a micro wave, fridge, luggage rack for that money. Parking fee was ridiculous ($25) and a surprise for an outdoor parking space. We were given someone else's parking card initially. Armchair seat cushion in room sagged. Why is there paper on the hallway windows? Stairwells were dirty and crude. A continental breakfast should be included for that cost. The room had a tired,dated appearance in contrast to the main entrance.

3,7 Regular

Ventajas:

Desventajas: It wasn't worth the money at all. The room was dark, felt dirty. There were stains on the pillows, and had to kill a couple of bugs. Bathroom was dingy and dirty feeling. The place was overall very tired looking.

3,7 Regular

Ventajas: View. Since there were no leaves on trees yet, the view of the falls was good.

Desventajas: No refrigerator in room, no microwave, additional fee for parking, then no room in hotel lot to park. Ice machines only on odd floors of hotel. Staff unresponsive to concerns. Tourist trap, nothing included, everything required an 'upgrade'. Obviously not looking for repeat business.

4,0 Aceptable

Ventajas: Restaurants and places nearby

Desventajas: Attitude of the personnel and so negative and not very helpful at all!!!

Ventajas: it sucks to pay to park when you are staying in the hotel will not be staying there again

Desventajas:

4,8 Aceptable

Ventajas:

Desventajas: Pool had lots of bugs couldn't even go in. Dirty underwear behind the furniture from guest before us

7,4 Bueno

Ventajas: The hotel itself was fairly clean. Hallways seemed dirty, but room was clean and very big. Could've had a party in the bathroom or the balcony.

Desventajas: There was a very rude staff member that questioned me when I asked about the voucher that they stated they had on their website. The problem was solved, but not without receiving attitude from her. Other staff members were great and helpful. I also didn't like that I had to pay for my parking at the hotel.

9,4 Excelente

Ventajas: Family was able to be together with adjoining rooms.

Desventajas: The parking was terrible we parked and went out could not find a park upon return.

6,2 Bueno

Ventajas: Room was large. Comfortable bed. Close to falls. Close to restaurants and attractions. Reasonable price. Clean.

Desventajas: No fridges in room. Sliding door in rooms are very noisy. It seems as if you can hear every door open/close at all times of the day or night. Parking is limited.

8,0 Excelente

Ventajas: Large, average hotel room. It was clean, seems updated, and the beds were comfortable. Nice having two sinks. The location is excellent.

Desventajas: Parking was expensive. One elevator wasn't working.

6,0 Bueno

Ventajas: The hotel is centrally located. It is only a short walk to the falls.

Desventajas: The bedroom was a little dirty, we found a used matches on the table. There were also mosquitoes hanging out on the curtains inside of the room.

4,8 Aceptable

Ventajas:

Desventajas: Upon our arrival, we had to wait in line for 30 minutes to check in. Once we approached the receptionist he didn't acknowledge or even apologize for the wait time. The WIFI did not work so I called guest services and the women first hung up on me. When I called back she said I had to call a 1800 number in order for me to fix the WIFI. She was extremely rude. I am not one to go out of my way to give a poor review but this was THE worst experience I have ever had.

Ventajas: They sent me confirmation email when I got there in the hotel my booking was not on the system. They put me on hold for more than 1hr on the phone. I wanted to cancel since I wasted so much time waiting. I got frustrated! The ladies who I spoke to did not do anything, she hung up on me. Is that how you communicate to your customers? They are very rude to talk to.

Excelente8,2

Ventajas: Room was clean, staff was very courteous. While old, the room and facilities were in good repair. We got a great deal through Kayak for our night's stay. The hotel is well-situated with lots to do in the area. Parking was reasonable.

Bueno6,2

Ventajas: The location was great, not to much in the hustle and bustle but walking distance to everything! Staff was friendly and quick check in.

Bueno6,8

Ventajas: The staff were very friendly and helpful.
The rooms were nice and comfortable.
Loved the outdoor mini pool!
Great place to stay if you don't want to use the amenities and need somewhere close to the falls.

Ventajas: They sent me confirmation email when I got there in the hotel my booking was not on the system. They put me on hold for more than 1hr on the phone. I wanted to cancel since I wasted so much time waiting. I got frustrated! The ladies who I spoke to did not do anything, she hung up on me. Is that how you communicate to your customers? They are very rude to talk to.

Desventajas: They sent me confirmation email when I got there in the hotel my booking was not on the system. They put me on hold for more than 1hr on the phone. I wanted to cancel since I wasted so much time waiting. I got frustrated! The ladies who I spoke to did not do anything, she hung up on me. Is that how you communicate to your customers? They are very rude to talk to. I will never use kayak again. NEVER AGAIN!

8,2 Excelente

Ventajas: Room was clean, staff was very courteous. While old, the room and facilities were in good repair. We got a great deal through Kayak for our night's stay. The hotel is well-situated with lots to do in the area. Parking was reasonable.

Desventajas: It's older and due for a re-model... very much the colors, textures and finishings of 1989 (with a newer LED TV, thankfully :). Also, there was construction around on Ferry Road.

6,2 Bueno

Ventajas: The location was great, not to much in the hustle and bustle but walking distance to everything! Staff was friendly and quick check in.

Desventajas: There was a partially used open bar of soap in our shower when we got there, and some small stuff on the floor. Beds could use more pillows.

6,8 Bueno

Ventajas: The staff were very friendly and helpful.
The rooms were nice and comfortable.
Loved the outdoor mini pool!
Great place to stay if you don't want to use the amenities and need somewhere close to the falls.

Desventajas: There was a bit of mold on the tiles in the shower.
There were a lot of kids who were using the pools and jacuzzi unsupervised.
The pools and jacuzzi were filthy and we were unable to go in and enjoy it. There was a sludge in the jacuzzi because the kids at the hotel were running around outside then jumping in. It was full of grass and dirt. The pool water was merky and the chlorine wasn't helping the situation.
The towels had a wierd smell to them and they were a little frayed and old. Maybe a towel upgrade would be nice.

Ventajas: The staff was accommodating and helpful. The location is near the falls and has a WeGo stop right out front.

Bueno7,1

Ventajas: We had a King bed with jacuzzi room. The room was large and clean and better than expected. Bed was comfortable. Staff were friendly. Location was great!

Bueno7,4

Ventajas: The room was clean and bed was nice

Bueno6,8

Ventajas: The hotel was nice. When the staff had problems finding my reservation they fixed it right away. Rooms were clean and orderly.

Aceptable5,1

Ventajas: Mainly clean. I would look for another hotel first.

Bueno7,7

Ventajas: We arrived very early on our day of check in (10:30 am) and thought it was great that the front desk changed our room from 2 queens to a King and allowed us to check in that early!!!! Location for walking to the falls is good.

Bueno7,4

Ventajas: Once we got to the right room, it was awesome. We had been biking through the wineries all day on a hot-hot day so were super glad to have the jacuzzi. Not going to lie, I jumped straight in when we got there, and then had another in the morning before we had to go for breakfast it was so glorious to have a jet tub six feet from the foot of our bed!
The bed was very comfortable, and the room was spacious and there had been recent updates and improvements. The AC did its job very well. The TV's a little weird to figure out, but once you do you'll be fine.

Bueno6,0

Ventajas: It is in Niagara Falls (Ontario), within long-walking distance of the Falls ... which is important, because parking is extremely scarce and expensive anywhere closer. Staff was friendly.

Desventajas: We stayed during the Niagara International Marathon. You would think hotels that are participating in offering rates for this run would also offer late checkouts. This courtesy would allow guest could come back and shower before they had to check out. We had to be out before noon so no accommodation made there.
The rooms were dated but fairly clean. Good enough for a quick nights stay.

7,1 Bueno

Ventajas: The staff was accommodating and helpful. The location is near the falls and has a WeGo stop right out front.

Desventajas: The IHOP is insanely overpriced. Like whatever your hometown IHOP is, double the price. The pool is a bit small to truly enjoy.

7,1 Bueno

Ventajas: We had a King bed with jacuzzi room. The room was large and clean and better than expected. Bed was comfortable. Staff were friendly. Location was great!

Desventajas: When we checked in, our reservation said King room with hot tub, but they put us in a small king room with only a stand up shower. They switched us to the appropriate room after going back down to reception, but it would have been nice to skip the hassle. The jacuzzi jets weren't very strong. The shower is in need up updating.

7,4 Bueno

Ventajas: The room was clean and bed was nice

Desventajas: Found the room to be damp and humid even with the air conditioning on.... It was uncomfortable at times

6,8 Bueno

Ventajas: The hotel was nice. When the staff had problems finding my reservation they fixed it right away. Rooms were clean and orderly.

Desventajas: IHOP was super expensive, and the wait staff were unprofessional and rude. I did not enjoy paying 26.00 a night for parking, as we could have parked next door for 10.00.

5,1 Aceptable

Ventajas: Mainly clean. I would look for another hotel first.

Desventajas: The front desk staff was extremely rude through our entire stay. The hotel was certainly showing its' age. The noise level during the night was very annoying - on all 3 floors. Our complaints went unanswered. We took one look at the pool and turned around.

7,7 Bueno

Ventajas: We arrived very early on our day of check in (10:30 am) and thought it was great that the front desk changed our room from 2 queens to a King and allowed us to check in that early!!!! Location for walking to the falls is good.

Desventajas:

7,4 Bueno

Ventajas: Once we got to the right room, it was awesome. We had been biking through the wineries all day on a hot-hot day so were super glad to have the jacuzzi. Not going to lie, I jumped straight in when we got there, and then had another in the morning before we had to go for breakfast it was so glorious to have a jet tub six feet from the foot of our bed!
The bed was very comfortable, and the room was spacious and there had been recent updates and improvements. The AC did its job very well. The TV's a little weird to figure out, but once you do you'll be fine.

Desventajas: Overall it was a decent stay, for the money. There were a few little things (in-room coffeemaker didnt work, towels were scratchy hotel towels) but my two big flags are as follows:
Upon our initial check-in, we were assigned the wrong room (one without a jacuzzi!!!). I called front desk and they mercifully had the right room available, but the other couple we were travelling with had the same thing happen... Check your reservation.
When we got in, it was too early for dinner so I called to inquire about a snack and a glass of wine (there was nothing in the minibar) from room service. The front desk clerk said she'd have to call me back, and then never did... BYO in-room snacks.

6,0 Bueno

Ventajas: It is in Niagara Falls (Ontario), within long-walking distance of the Falls ... which is important, because parking is extremely scarce and expensive anywhere closer. Staff was friendly.

Desventajas: $38 (US) of extra, unadvertised charges were added to my bill. The TV in the room was non-functional, the bathroom door would not close ... the entire city of Niagara Falls is a tourist trap, so this hotel fits right in.

Ventajas: The hotel had a unique feel to it that gave it beauty. The rooms were not your generic, cookie cutter hotel rooms and neither were the grounds.

Excelente8,0

Ventajas: Common areas were beautiful (ie. lobby, restaurant). Location is about a 15-20 minute walk to the falls, and is close to quote a few restaurants.

Aceptable5,7

Excelente8,2

Ventajas: This hotel was really cool. If you like a place with a bit of history go here! We stayed in a king suite and it was really nice. Very clean and modern, not what we expected after viewing this rustic, heritage hotel.
Location is great also.

Excelente10,0

Ventajas: We loved this hotel and the staff. Price was appropriate for the dates we stayed. The location is fantastic, within walking distance to many locations, and short drive to the wineries. Clean, comfortable rooms with a unique combination of rustic history with modern amenities. The bar was good and the courtyard entertainment was a nice bonus. I will agree the restaurant is overpriced and seems like it is laking an identity. But overall a hidden gem in the Niagara Falls area.

Ventajas: The hotel had a unique feel to it that gave it beauty. The rooms were not your generic, cookie cutter hotel rooms and neither were the grounds.

Desventajas: We could hear our neighbors next door fairly clearly, and they were not being rude or speaking too loudly. The restaurant was overpriced for the quality and the advertising of the restaurant (for instance the ad in the elevator for the main restaurant showing Small Plates available when they are only available in the Lounge). Kayak lists them as having room service and we were told this was not true, but if they were "not busy" they could run us up a plate if we asked - from the overpriced restaurant menu only. The "lounge" and "bar" are neither - they serve alcohol and have a few chairs set around coffee tables where you can sit in the "lounge."
The wifi is advertised as high speed, but it is far from it. We were lucky when we had signal, so I'm glad that it was free. And if hearing the neighbors wasn't enough, we looked out onto a night club whose music was clearly heard through closed windows while the TV was on. Although they do offer TV, most of the channels were fuzzy despite perfect weather. We chose to leave early as this was not the relaxing anniversary weekend we had planned.

8,0 Excelente

Ventajas: Common areas were beautiful (ie. lobby, restaurant). Location is about a 15-20 minute walk to the falls, and is close to quote a few restaurants.

Desventajas: Rooms were a bit outdated, but comfortable. Hallway near elevator and pool was very humid.

5,7 Aceptable

Ventajas:

Desventajas: no place to hang towels. no place to put clothes, only one small drawer for two people

8,2 Excelente

Ventajas: This hotel was really cool. If you like a place with a bit of history go here! We stayed in a king suite and it was really nice. Very clean and modern, not what we expected after viewing this rustic, heritage hotel.
Location is great also.

Desventajas: For the price we paid It would have been nice if there was at least a continental breakfast included.

10,0 Excelente

Ventajas: We loved this hotel and the staff. Price was appropriate for the dates we stayed. The location is fantastic, within walking distance to many locations, and short drive to the wineries. Clean, comfortable rooms with a unique combination of rustic history with modern amenities. The bar was good and the courtyard entertainment was a nice bonus. I will agree the restaurant is overpriced and seems like it is laking an identity. But overall a hidden gem in the Niagara Falls area.

Desventajas:

7,4 Bueno

Ventajas:

Desventajas: We had to listen to the obnoxious neighbors talking all night because th walls are paper thin. The rear side of the hotel is a large ugly lot with access to a very unimpressive side of the building. When we first arrived, I was not impressed until we fit to the front desk. Lobby is very nice abs restaurant is FABTASTIC but make a reservation.

Desventajas: extra charge for parking per day..
dirty carpets..
"heated" pool seems a bit of a over statement..
my package included a "$50 Food and Beverage Credit"
what we got was 2 20$ off coupons, 1 for applebee's and 1 for some steakhouse, you had to spend 40$ to use them.

2,0 Regular

Ventajas:

Desventajas: room smelled really bad and was no way to air it out, was not a good value for our dollar. kayak also does not advertise that their bookings are in US funds. Buyer beware

10,0 Excelente

Ventajas: Best value for our money. Very nice staff. Plain and not green at all.

Desventajas: Pillows were not super but for the price and location it was perfect.

6,0 Bueno

Ventajas: It is only a short walk to the convention center and the falls. Charge for parking at the hotel is cheaper than most in the area.

Desventajas: I don't like that the pool closes at 8pm, very few amenities -not even free breakfast anymore, no refrigerators or microwaves, have to pay for parking.

3,7 Regular

Ventajas: Good location. Staff were accommodating when we were not happy with the first room.

Desventajas: Long line to check in and whenever we went to the front desk. We waited about 25-30 minutes just to check in. Best word to describe the 1st room we were given is "dungeon". 2nd room was nicer.

4,0 Aceptable

Ventajas: Location was good

Desventajas: Our room was dingy and dated

4,5 Aceptable

Ventajas: the lady at the desk named Tayna was excellent.

Desventajas: the hotel booked 5 rooms to a group of young boys beside us. They were told that they were not to make a lot of noise, which was far from what they did. 5 calls were made to the front desk from us to have them come down and make these several boys to be quite, the 4th call was made after 2:00am the last call was made after 4:20 am.
When we left the room there was garbage in the hall and out side the exit door. We were at the desk after 6:00am and asked for the deposit. The 2 night men on call said that they would not give us the $223.00 because not all of were checking out until 9:00am. I had put the deposit on my debit card and explained I had to leave and the other 5 remaining were over 50 - 77 years old, what were we going to break? They also lied when we were complaining about the number of times calls were made to have the boys be quite or what they should have done was kick them out. Tanya found the calls and told us the 2 night guys lied, also said our deposit should have been given back. We had 2 rooms as you know and one of the rooms was for 2 seventy seven year olds. Out of the 6 of us, none were able to sleep. The 2- 77 year old ladies room was right across the hall from were the boys were hanging out and coming in and out from outside.
Horrible experience!!! Room cleanliness was ok. The view was awful, we looked out to an abandoned building or parking lot, not sure what it was. a letter was wrote before we left and a call has been made to "get a room" to get our money back by a suggestion from the morning staff. The night staff were extremely rude!

4,0 Aceptable

Ventajas:

Desventajas: I found the rooms to be lacking in up to date amenities and seemed to filled with stale air. Maintenance staff should take a course in how properly repair items. I will not be retuning and I will be recommending that people I know should spend their hard earned money elsewhere.

2,8 Regular

Ventajas: Nothing

Desventajas: Everything starting from parking to the room I have never been in a hotel that I have to pay for parking... Very bad experience.......

Desventajas: The hotel didn't have the room we reserved and ended up switching our room twice. We ended up with a room with no air conditioning the room was disgusting they only gave us a small desk top fan since the air conditioning was broken. The desk attendant was not trying to help us at all. Other people were complaining of their rooms leaking and making a reservation and the hotel did not have a room for them. I was extremely dissatisfied. Hot day in August with 2 small children with no air conditioning and lazy staff. I will never stay there again. Also WiFi was horrible we only had a couple towels in our room and the towels had stains on them. The sheets were dirty and the tub had water in it that would not drain. I was totally disgusted.

2,0 Regular

Ventajas:

Desventajas: Wifi was so bad we had to go to Debby's and that cost me $60.00 and breakfast was hard to get. Do not stay here. The location is good.

7,4 Bueno

Ventajas:

Desventajas: Bathroom tissue holder broken.
Part of hotel is a separate 2-story building, like a cheap motel. Which you would not know, until you are placed there at check in. When it gets colder, it becomes a problem if you are traveling with kids and want to use the pool.
Parking is not free, but it's not uncommon for a Niagara hotel. Lesson for me to ask about these details before booking

Desventajas: Front desk was inconsistent in notifying guests of $15+tax parking fee, therefore we were unaware until check-out that this had automatically been added to our bill. Staff unwilling to waive this fee despite the fact that we hadn't been notified on check-in.
Overpriced given that it was a Saturday in October, and we weren't able to access our room until 4pm even though check-in is at 3pm.

4,2 Aceptable

Ventajas:

Desventajas: The walls are paper thin and a group of over 20 people were having a party next door. I called down to the front desk twice and eventually the police came. When I told them that no one should have to pay for such a horrible stay...with no sleep! They told me that I could forget about not paying for the evening. Very disappointing.

9,1 Excelente

Ventajas: -location is perfect
-complementary breakfast included and it's good!
-nice staff
-pool
-excellent value for what you pay and get in return

Ventajas: I was close to the falls. Walking distance to a good Indian food restaurant next door and an IHOP was also next door to this place. We did not need to drive to get food. other then that nothing good to say.

Desventajas: There was no coffee maker or fridge in room. No parking when we returned for the evening, had to create a spot. Towels were horrible, the free internet worked only in the early morning.

4,0 Aceptable

Ventajas: I was close to the falls. Walking distance to a good Indian food restaurant next door and an IHOP was also next door to this place. We did not need to drive to get food. other then that nothing good to say.

Desventajas: No elevator that we could find for out third floor stay. The stairwells where disgustingly dirty. The room was not dirty but run to the ground. I'm a contractor and the fire escape panic door hardware on the first floor exiting door was broken cause a total fire escape hazard. If this place was in the USA it would have been shut down by the fire department long ago. I did not feel safe if there was an emergency. Run down 4 channels on the TV. A new flat screen TV does you no good when you have no stations to watch. Pass on this place. Kayak has this place all wrong on the rating. I'm pissed I used them.

Ventajas: There was abosolutely nothing to like about this place except its location. Upon check in, the room assigned to us had yellow stains on the pillow and excessive hair when comforters were lifted. I was staying with 2 kids so I had to make sure the took was super clean. Anyways, after discovering the stains and hair, I went back to the front desk and asked to have our rook changed; he immediately grabbed a couple keys and took me to a show completely opposite to us. The room as he opened had this strange odor; so I went ahead and checked the pillows and BAMM...bed bugs here bed bugs there. Bed bugs every where! The staff felt very embarrassed. Took a photo to show his boss in the morning (I did too for evidence
evidence ) .

Ventajas: There was abosolutely nothing to like about this place except its location. Upon check in, the room assigned to us had yellow stains on the pillow and excessive hair when comforters were lifted. I was staying with 2 kids so I had to make sure the took was super clean. Anyways, after discovering the stains and hair, I went back to the front desk and asked to have our rook changed; he immediately grabbed a couple keys and took me to a show completely opposite to us. The room as he opened had this strange odor; so I went ahead and checked the pillows and BAMM...bed bugs here bed bugs there. Bed bugs every where! The staff felt very embarrassed. Took a photo to show his boss in the morning (I did too for evidence
evidence ) .

Desventajas: Hmmm...bed bugs under pillows and comforters, yellow stained pillows, hair every where, cockroches under "clean" towels. The staff is extremely rude and will not take ownership of anything that may be wrong with the room.

2,0 Regular

Ventajas:

Desventajas: The manager and staff were very disrespectful and rude. We had confirmed a check in time of 8am days before our trip yet they denied us a room and argued with us for two hours until I called bookings.com. The room itself was cleaned quickly but not well.
I would not have written a bad review if they had spoken to me with respect.

Desventajas: We booked our hotel using kayak and hotels.com. Once we got to the hotel we notice the parking lot was almost empty (not normal for Niagara Falls). The ''manager' show us the room, the walls had graffiti on them (male parts), the bathroom was dirty, there was pee stains on the floor, mirrors dirty, etc. once i removed the blanket from the bed the sheets where stain and there was cigarette ashes and a used match. I asked the manager to show me another room, and the next room was even worse, he finally showed me another one and I said.. are you cleaning the room? he said the rooms were clean. I asked for my money back, he said to me call the website. I called hotels.com and they said.. we will cancel the room but there is not refund. I spoke with hotels.com management and they didn't do nothing to help, they basically they told me to bad so sad and suck it up.
The pictures on the website doesnt match the rooms, the rooms are not in sanitary conditions to be rented, there is construction material everywhere. The saddest part is that while we were dealing with the 'manager' another two couples where dealing with the same situation, their money didnt get back, the hotel is a scam. either you stay in the most filthy room ever or you dont get your money back.
Thanks God I am a resident from the falls and I have gone to the city hall to put a complain, I am calling the tourist department and the health department. I was so disappointed that hotels.com didnt do a thing to help or at least to show some support or empathy.

2,5 Regular

Ventajas:

Desventajas: l was book hotel in your website, totally inconsistent with the online description，Outdoor swimming pool did not open, no water， Thirty two inch television is actually only a very small old-fashioned TV, And
also no signal does not work，I ordered a king bed room, give me a queen bed room, all are not correspond, too bad, I'd like a refund