Feedback Genius

The Feedback Genius Messages page has been refactored to provide our customers with a better experience. The refactorization of the Messages page became a necessary improvement because of its struggling performance with larger accounts. All Feedback Genius users—small and large—will…

The "email variables" are essentially information placeholders for your messages. For example, placing the [[first-name]] variable in your message body (ex. "Hello [[first-name]] !" - a greeting at the beginning of the message) will replace the variable placeholder with the…

To set up a filter in Feedback Genius so customers that have opted out are added to a blacklist, follow the instructions below: 1. Login to your Feedback Genius account, click on your email address in the upper right-hand…

Amazon seems to be rather hot and cold as of late when it comes to emailing buyers. First, Amazon allowed its buyers to opt out of unsolicited seller messages, which created panic and confusion when sellers started receiving a copious…

This is post was written and researched by Liran Hirschkorn. Let’s face reality, it’s hard to get product reviews on Amazon. It’s very rare that I personally write a review unless I’m either totally wowed by a product, or extremely disappointed.…

Amazon merchants can now send special emails through Feedback Genius to buyers who have returned products. This update includes two features: the Return Order Event is useful to keep buyers up to speed with the status of a return, and…

Amazon’s recent update to the Buyer-Seller Messaging system allowing shoppers to opt out of unsolicited emails from third-party merchants has left many merchants scrambling for solutions. Global Blacklisting Luckily, the Feedback Genius development team has created a viable solution. Feedback…

Amazon updated its Buyer-Seller Messaging system on March 28, 2017, to allow shoppers to opt out of unsolicited emails sent from third-party sellers. Up until the announcement, shoppers were not able to opt out of unsolicited seller emails. Amazon is…

Four months have passed since Amazon banned incentivized reviews. Since this game-changing terms of service update, merchants have developed new tactics to generate product reviews and stay compliant with Amazon. I have seen all sorts of these tactics. For this…

The Short Product Name feature within Feedback Genius allows you to choose and assign a new display name for your products’ messages. This feature allows further customization in how your messages display relevant order information to shoppers, and they add…