TRAINING MANAGEMENT

Assura Training Management

Keep on top of all your staff training information. You can quickly check staff hold the relevant licenses, qualifications and competencies to do their jobs, and make sure you’re providing updated training when needed.

Why it’s important

With individual staff profiles and you get notifications alerted when qualifications are about to expire, or when further training is needed.

Your records are centralised and you can see full histories and analyse current needs. You’ll know who needs to undertake what training and when.

You get reminded when training refreshers are required – which makes organising a large team, easy.

SAFETY MEETINGS & AUDITS

Assura Safety Meetings & Audits

Safety meetings & Audits are another way of getting your people involved and keeping each other safe. And they’re not optional – under legisation all organisations to have regular scheduled safety meetings & audits.

DOCUMENT & KNOWLEDGE MANAGEMENT

Assura Document & Knowledge Management

Having appropriate policy and procedure documentation is critical to support your workplace health and safety objectives. The Assura system keeps all documentation in a central location that is easily accessible by everyone, including onsite employees and contractors.

Why it’s important

Notifications and escalations make sure key information is regularly flagged for review to ensure documents are accurate and up to date.

Capture subject matter expertise and share learnings across the entire company or project.

The ability to attach documents to people and hazards means that material and data shared can help improve decision-making.

CONTRACTOR MANAGEMENT

Assura Contractor Management

Contractors can securely login to relevant parts of the system. You not only remove paper work, but make sure things are done your way – and makes sure your contractors have clear accountability. It’s their responsibility to provide relevant and up-to-date information to ensure they’re safe on site – and will get reminders and notifications of when they need to update their status for you.

Why it’s important

Ensure your contractors comply to your H&S policies. Even before they arrive on site, you capture their pre-qualification information and named in-field service suppliers.

SAFETY OBSERVATIONS

Assura Safety Observations

To create a safe workplace, you need to create a culture where everyone is involved and has input. Safety Observations lets your people easily report things they see or are concerned about. and the right people can manage can make changes where needed.

Why it’s important

Making it easy for your team to contribute promotes participation and sends a clear message that everyone needs to be involved in ensuring the workplace is safe.

By taking a proactive approach and engaging your team, you’ll be alerted to areas or issues you may not have known about because you’re not as close to the process.

Team engagement will help change your H&S culture – rather than being a set of rules to follow – H&S becomes about making sure everyone gets home safely at the end of the day.

EVENT & INCIDENT MANAGEMENT

Assura Event & Incident Management

Easily capture events when and where they happen and notify the right people to manage each step in the process through to a full resolution. Each event type can be setup to trigger a workflow that’s appropriate to what happened, the severity and consequences. Assign relevant actions and track them, and make sure nothing falls off your radar or is lost in translation.

Why it’s important

Make sure that when incidents do happen, the appropriate processes are carried out to resolve and support a safe environment for your people.

Understand and learn from mistakes and put appropriate steps in place to make sure an incident doesn’t happen again.

When things do go wrong, you can have confidence you’re are doing the right things to meet your legislative and regulatory requirements.

RISK + HAZARD MANAGEMENT

Assura Risk + Hazard Management

With our intuitive workflow platform hazards can be managed through each stage – right from logging of the incident through to actions taken, and any update to procedures required. When a hazard is logged, the right people are alerted and a series of steps are triggered to be considered and actioned to appropriately address the incident logged, and ensure steps are taken mitigate in future.

Why it’s important

Understanding the risk profile of your business helps you identify where you need to spend time and resources to keep people safe.

Notifications ensure your hazards and how you control them are regularly reviewed.

You get a holistic view of H&S in your business. By cross-referencing logged Events, Safety Observations, Inspections and Actions taken you can easily identify areas for improvement.

REQUEST FOR SERVICE

Assura Request for Service

Appropriately manage requests from customers, suppliers or other people you work with and make sure they’re logged, prioritised, assigned and completed. You can set completion timeframes to make sure what needs to be done, is.

Why it’s important

When you’re dealing with lots of requests coming thick and fast by prioritising you can make sure your people are addressing in order of importance .

By jobs being managed in a central place and assigned to the right people you can be confident it will be done, and flagged if it’s not.

Requests are tracked, and will be escalated if not completed in the appropriate timeframe. Your system is transparent and holds people to account rather than emails in inboxes, which can be ignored.

Automatically update customers as their request progresses without anyone having to ‘remember’ to send updates.

COMPLAINTS

Assura Complaints

When a customer has a problem, they just want it fixed quickly. Our Complaints module gives you a pre-built structure and process for your team to handle concerns quickly and efficiently. And, the way you want them to be handled – so your organisation speaks with one voice regardless of the situation or operator.

INTERNAL SUPPORT

Internal Support

Streamline internal support processes with a simple portal for your people to come to and request support in any business area they require. Our support module helps you prioritise jobs and delegate to the right people. Integrated with our other Service modules, you don’t need to implement an external ticketing system to get stuff done.

Why it’s important

Keep your employees happy, just like you would with your customers because they know if they ask for something it will be followed up.

Staff can track their requests and see progress and when they will be actioned.

With all staff requests and queries coming to a single portal, you have visibility to what people need or are unsure of and use this knowledge to identify gaps for improvement.

Your support structure will be more efficient and organised removing the “I need this” emails flooding inboxes. Instead of emails getting lost, or needing to be redirected if someone is away, requests automatically go where they need to and can be dealt with by any member of the team.

ALERTS

Alerts

Make sure your team is on the right (and same) page by notifying them of important updates or information changes. You can also track who has read, and if needed, require an acceptance or response.

Why it’s important

Separate important messages that everyone needs to see, from busy inboxes.

You can see who’s read, and follow up those who haven’t.

Require acceptance and agreement when required – for example if you’re updating a policy you can require everyone to accept so you have a clear record, should you need it, that employees, have, read, received and agreed – meaning the system does your paperwork for you…Ain’t that sweet.

ASSURA KNOWLEDGEBASE

Assura Knowledgebase

All of your knowledge is securely housed in one place. You have single source of truth that’s easy for anyone to navigate and find the right information when required.

Why it’s important

Rather than information ‘all over the place’ stored in one location, you have confidence (and so does your team) that they’re providing consistent and up to date information to customers, supplier, other staff etc.

Save time and remove disruptions because people don’t need to run around and find the right answers from subject matter experts, as they can quickly access it – meaning your frontline team is empowered to quickly answer the queries they get and provide the best customer service.

Delegate knowledge maintenance to the right subject matter experts and build in reminders and tasks for them to review and update as appropriate.

CASE MANAGEMENT

Assura Case Management

Efficiently manage all the components involved in resolving an issue or concern for a person, a company or a group.

Why it’s important

Cases can be projects or a series of actions over a long time frame. Often involving multiple people or organisations to reach a desired outcome. Without a consistent, clear and tracked process this could easily be chaotic.

It allows you to coordinate your resources, and deploy them at the right time to best resolve the issue at hand

Case Management requires sensitivity because you’re dealing with people, often requiring help, and it’s critical to protect your organisation with clear, professional and concise records

COMPREHENSIVE SECURITY

You’re Safe, secure and protected

We have full system security + permissions down to user field level. And it’s been robustly tested. You can make sure sensitive information is protected, and only seen by those who are supposed to see it, right down to the most granular detail – either by individual user, teams, groups or roles.

What it does

Set role based security to control what people in different teams can access

Set record & data security based on the type of information that can be seen & by who

Full system security with regular backups as often as you want them

How it drives results

People aren’t distracted by things they don’t need to see to do their jobs

The people you work with have confidence the information they share with you is secure

How it drives results

ADAPTIVE BACK END

You don’t need to be a tech expert to run and administer

With our In-built Admin Console you’re empowered to grow, flex and change the system when you choose. Or, if you prefer, we can manage any changes, add new modules or configure new functions for you. It’s up to you.

How it drives results

AGILE BUSINESS LOGIC PLATFORM

Business rules change, so does our logic platform

Modify and change the business rules that drive your procedures You can change the important business rules that make stuff run in-house. Giving you the tools and control to evolve your system as your business changes.

What it does

You create your business rule, we configure them, and they get followed

Get have a global view of what’s being done, and are notified when stuff isn’t

You can change and edit your rules within the configuration

How it drives results

CONFIGURABLE APP DESIGNER

Only show people what they need

Your team can work anywhere, anytime, on any device. You can create different app configurations for different teams off your parent configuration so people only see the stuff they need to do their job.

What it does

Your systems & processes are accessible anywhere so people can work effectively in the locations you need them to

You can create and modify your app to show what’s relevant to different teams/ roles

Simplify UX only displaying fields & functions each user needs

How it drives results

Get rid of offsite paperwork that requires data entry later

Your business rules and processes are actioned in real-time regardless of location

Staff aren’t distracted by stuff they don’t need, and can focus on what you need them to do

FLEXIBLE WORKFLOW ENGINE

Our engine’s got power

It lets you to automate any business process for efficiency, consistency and completeness, and gives you the visibility you need to see what’s going on in your business – when things are done, or, if they’re not.

What it does

Streamline any process, task or job and see where it’s up to

Take time out of complex processes by systemising them

The everyday ‘stuff’ just ‘get done’ so you can focus on what matters

How it drives results

Get the right things done by the right people

Increase productivity & efficiency

Make the right decisions & interventions with visibility to what’s going on