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Coordinating Security Specialist (CSS), Japan

Location : Tokyo, Japan

Reports Functionally To : Security Director, Japan & Korea

Reports Administratively To : As above

Overall Purpose of the Job

To provide day-to-day delivery of high quality written and verbal Japanese and English language security and crisis management advice and consultancy services to travellers, expatriates and corporate security/HR/risk managers on a routine basis and in response to emergencies.

Key Responsibilities

Client Support

Together with the Security Director and Coordinating Security Manager Japan, man the Tokyo Security Desk as required to coordinate the delivery of security services in Japan including the provision of advice to clients by phone and email, the activation of providers in support of clients and the evacuation of members during a crisis

Develop and maintain close interaction with clients through the provision of advice and assistance and supporting client visits to the Assistance Centre(s). Provide briefings to visitors as part of the visit program. Build confidence in clients through effective delivery and knowledge of regional threat issues

Ensure customer feedback, positive and negative, is captured through the appropriate channels.

Maintain awareness of the regional security situation through monitoring our Security Online reports and open sources and through daily interaction with the Regional Security Centre

Deliver Personal Travel Security Awareness Training (PTSAT) sessions to clients in Japanese or English to ensure they are aware of the services available to them through membership and that they are appropriately prepared to travel

Assist in the delivery of other types of consultancy service to clients as required

Assist in the development and maintenance of internal Country Assessments and Concept of Operations (CONOPS) within the APAC region

Assist in the translation and coordination of translation work of security reports, marketing materials, operational documentation and other information from English to Japanese and Japanese to English Information & Assessments

Support the development of our information services by providing input and support to the RSIM, Page 2 of 3 CSIMs and Editors, ensuring that corresponding country and city guides are reviewed as required Operational Support

On occasion and as required travel to countries of responsibility to assess current situation, local provider capabilities and expanding the existing network of contacts to further support clients

In specific circumstances, be ready to deploy at short notice as part of an Incident Management Team to support clients in crisis situations Business Development support

Assist business development through support to key client meetings and events as required

Assist in the localization of products and solutions Personal Development

Build thorough understanding of current events affecting regional / global business travel learn the approach to providing written and verbal travel advice and briefs to clients

To become fully conversant with and follow all systems and procedures required by the Security Director Japan and Korea and RSC APAC, Regional Security Manager Operation and Regional Security Information Manager

To attend regular training courses relating to the work of the Regional Security Centre and other wider security related training as agreed with line management.

Job Profile Required Skills and Knowledge Essential

Interest in international affairs and the global security environment

Excellent written and verbal communication skills

Ability to explain complex situations to a non-expert

Ability to work to tight deadlines and under pressure

IT skills, including Microsoft Office Suite and other applications

Willingness to work outside of normal duty hours, in support of team operations, particularly in times of crisis

Working with People. Demonstrates an interest in and understanding of others; Adapts to the team and builds team spirit; Recognises and rewards the contribution of others; Listens, consults others and communicates proactively; Supports and cares for others; Develops and openly communicates self-insight.

Networking. Thrives in operating within a broad matrix organisation and using influencing skills to drive outcomes and keeping virtual team members fully engaged

Appropriately follows instructions from others without unnecessarily challenging authority; Follows procedures and policies; Keeps to schedules; Arrives punctually for work and meetings; Demonstrates commitment to the organisation; Complies with legal obligations and safety requirements of the role.

Coping with Pressure & Setbacks. Works productively in a pressurised environment; Keeps emotions under control during difficult situations; Balances the demands of a work life and a personal life; Maintains a positive outlook at work; Handles criticism well and learns from it.

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