Customer Service for Airline - Helprace

Benefits of using Helprace airline customer service software:

Helprace is built with airline customer service in mind

Airline customers are one of the most difficult out there - and for good reason! The truth is, air travel is unpredictable and can affect many unsuspecting travelers at once. This is why many airlines have been getting a bad rap on Twitter and other social media for many years now. What if you could offer better customer service by offering up-to-date flight information on your turf? For example, this can mean offering a self-service article with all the information for passengers whose flight was recently cancelled. This article could be shared to appropriate social media channels and since it's located within the airline customer service system, travelers will know to look there first if there's an issue.

We hate to be inconvenienced with delays, especially if we can't do anything about them. That’s why airline customer service software is something airlines can’t afford to skimp out on. With Helprace, your customers engage in a community where they have four feedback categories to post praise, an idea, a problem or a question. Helprace provides your airline the most comprehensive airline customer service solution so you don’t miss a thing!

Keep customers happy with a self-service portal

In the airline industry, it’s impossible to address every single client request personally. This doesn't only apply to urgent matters such as flight delays - it can also apply to other aspects of the flight experience. Want to know whether your customers want more snacks or softer pillows? With Helprace airline customer service software and integrated knowledge base you get customer feedback without tying up your agents in the process.

What's in the feedback?

The Helprace system allows customers to leave feedback in four ways (Question, Idea, Problem and Praise) in addition to search and knowledge base articles. With the help of Helprace Apps, they can be disabled or customized in order to better suit specific needs. This feedback can be quickly addressed by support agents and other users. What's even more remarkable is that every page is SEO-friendly: pages can be found by Google due to their URL structure meaning that other customers can easily find these articles through search. In addition, related articles appear in the sidebar of each page, pointing the customer closer to the answer.

Airline customer service software for case management

Using a bare-bones help desk for a large airline may not always be the best idea. Agents need the proper tools to ensure that nothing interferes with collaboration and speedy resolution of support tickets.

When things do go awry, customers have to be able to get answers to their requests, and fast. With airline customer service software from Helprace, you’ll know immediately when customers send their requests through the feedback widget, community or email. Why not give Helprace airline customer service a try and see for yourself?