Service Resolution

Better IT Operations and Service Desk communication for fast resolution

BMC Service Resolution helps modern IT organizations narrow the IT Operations – Service Desk communication and process gap by connecting monitoring and event intelligence with your service desk to prevent or resolve issues before they affect your business. With the power of BMC Service Resolution, IT organizations can:

Level 3: Application & Business Service Incidents

Understand and communicate business impact. If you’ve defined service or application models in your CMDB, incident tickets will be triggered whenever the availability of a particular business service is going to be impacted.

With BMC Service Resolution, IT organizations, at any stage in their maturity journey, are equipped to focus effort on the work that matters to the business while leveraging the true power of technology to improve visibility, collaboration and service quality.

BMC Remedy Service Management Suite is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive.