Dear Jeff,
I have been an Amazon customer since 1999. Since when there was no shipping fee til now, where Amazon Prime makes life easier and no doubt increases your revenue.

Although many of the solutions you have offered are quite superb and make shopping at Amazon fun and special there are three points leave me scratching my head.

– Why is it that I have an account with Amazon.de (since I live in Germany) and one with Amazon.com (for a long time, for the catalogue and now Kindle titles of course), and the two apparently don’t know each other?
Two wishlists and recommendations which are totally messed up, suggesting titles in the German store that I already purchased with the .com account, and the other way round. Shouldn’t the accounts be synced, even merged, at least from a content perspective? Shouldn’t one learn from the other?

– Oh, the recommendation engine. Often lauded as one of the keys to Amazon’s success. However, over the years it has brought me frustration more than once. And I tried to make it smarter by going through pages and pages of suggested titles, too! Example: I told the system that I have read all the Jack Reacher novels, but still it offers me the UK export title for each one. Don’t need them.
Example: One remotely erotic book 6 years ago and I still get recommendations in that area: The system needs to learn better, and that includes forgetting!
Plus the not-synced recommendations from point #1.

– Kindle export: Why do I have to Google this and do it from the web? Shouldn’t me Kindle app simply have a “sent to mail”-feature, sending the highlights to the registered email-address?

Just wondering if other Amazon customers maybe feel the same pains and whether you plan on fixing any of these issues.

However, I highlighted 35 spots in the book with the neat “highlight” feature, I guess I could share those? Unfortunately, if Amazon were to enable a simple “share this quote”-feature, they would violate all kinds of copyright rules. Quite the pickle. What good is the highlight feature then. A quick Google search reveals a Kindle site were I can access my highlights on the web. That is better than nothing I guess.

If I were to publish those though, I guess I would violate all kinds of copyright rules. I could just publish the location of the quote but that would do you no good because of Amazon’s stupid page numbering on the Kindle iPhone app. As soon as we have different formated reading habits, you luck out.

So I guess all that remain to say is that I think if you read one business book a year first of all that’s not enough and I can’t possibly take responsibility for what you choose. However, Linchpin is one of if not Godin’s best book and in a broad sense, not purely marketing.

And here is one quote:

If you’re going to go to all the trouble of learning the song and performing it, then SING IT. Sing it loud and with feeling and like you mean it. Deliver it, don’t just hand it over like a bank teller. When you answer the phone or greet me at your office or come to a meeting or write something, don’t bother if all you’re going to do is do it. Sing it or stay home.