Pros:
The crew was so welcoming. And I noticed they were very attentive to everyone’s needs and wants. The flight was on time even with the bad weather the pilots had to maneuver around.

Cons:
I wasn’t happy when I got to the airport with an additional charge for the bags. I thought my trip was paid in full. I feel this charge should be included. I learned a lesson for my next trip in a couple of months. All so the seats were so cramped, this was so uncomfortable. This will also take more research for my next trip.

MCI

LAX

Mediocre 3.6

Pros:
That the plane wasn’t full. I had lots of room.

Cons:
Flight was 2 1/2 hours late, expensive ‘food’, expensive drink, (water), the tray was way too small, nothing but a menu and evac instruction card for ‘entertainment’. Fares look low, but end up more expensive in the long run. That was my first, and last, time on Spirit.

Cons:
Woke up to a notice saying my flight was delayed 2 hours. So I took my time leaving. Then Got another notice saying it was delayed only 16 min. I live 1.5hrs away! Several people missed the flight because of this.

Cons:
Flight was 2 1/2 hours late, expensive ‘food’, expensive drink, (water), the tray was way too small, nothing but a menu and evac instruction card for ‘entertainment’. Fares look low, but end up more expensive in the long run. That was my first, and last, time on Spirit.

MCI

LAX

Okay 5.6

Pros:
The crew was so welcoming. And I noticed they were very attentive to everyone’s needs and wants. The flight was on time even with the bad weather the pilots had to maneuver around.

Cons:
I wasn’t happy when I got to the airport with an additional charge for the bags. I thought my trip was paid in full. I feel this charge should be included. I learned a lesson for my next trip in a couple of months. All so the seats were so cramped, this was so uncomfortable. This will also take more research for my next trip.

MCI

LAX

Good 7.3

Pros:
Excellent and cheap for non stop flight would highly recommend

Cons:
No entertainment i went to sleep but i dont think there was complimentary snack

Cons:
That you have to pay extra for entertainment, that you have to have your own device, and that the food was mediocre

MIA

PHL

Okay 4.8

Cons:
AA flight into Miami delayed due to late arrival of aircraft, followed by significant delay on the tarmac waiting for another plane to leave.
This then delayed getting bags that required rechecking. At the AA booth, even though I was 42 minutes before the flight, they would not let me check my bags (not 45 minutes before) requiring me to stay in Miami overnight before booking me on a standby flight the next day.
Customer service representatives were unhelpful and supervisor was rude.
As someone who travels a lot, this was the worst service I have ever received from an airline (which says quite a bit). Will rethink ever booking a trip on American again.

Pros:
The crew was so welcoming. And I noticed they were very attentive to everyone’s needs and wants. The flight was on time even with the bad weather the pilots had to maneuver around.

Cons:
I wasn’t happy when I got to the airport with an additional charge for the bags. I thought my trip was paid in full. I feel this charge should be included. I learned a lesson for my next trip in a couple of months. All so the seats were so cramped, this was so uncomfortable. This will also take more research for my next trip.

MCI

LAX

Good 6.6

Pros:
Flight attendants had very good attitudes and personalities.

Cons:
Seat had a bar sticking into my back end. Felt like I was back on a C-130 in the web seats. Also sure if the heat was broke but once again felt like a military flight and should have worn my long johns while traveling to California.

MCI

LAX

Excellent 10.0

Pros:
Everything- each employee i encountered were friendly

Cons:
I never like flying- so just being in the air

MCI

LAX

Mediocre 3.6

Pros:
That the plane wasn’t full. I had lots of room.

Cons:
Flight was 2 1/2 hours late, expensive ‘food’, expensive drink, (water), the tray was way too small, nothing but a menu and evac instruction card for ‘entertainment’. Fares look low, but end up more expensive in the long run. That was my first, and last, time on Spirit.

Pros:
The airplane was clean and the crew was very friendly. The landing was one of the smoothest I have ever experienced.

Cons:
After paying for my carryon bag - a ridiculous $50 - and then getting nothing to eat or drink on a four hour nonstop flight unless I bought it, I ended up not really saving any money over a more expensive airline. They also tried to charge me for choosing my seats while I was checking in for the flight online. The website was unclear and not easy to navigate so I ended up having to check in with an agent at the airport which I haven’t done in years.

Pros:
Worst customer service I've ever experienced, and I fly multiple times per month.

Cons:
Spirit Airlines wouldn't let me board my flight, after checking in on my phone and it telling me had to pick up boarding pass from counter. Got to counter 43 minutes before departure time (no security line, could have made it to gate 40 minutes before boarding time). Spirit Airlines staff refused to allow 13 passengers to board the flight, as we all stood there shocked. They said their systems do not allow them to print boarding passes within 45 mins of the flight. They probably had over-booked the flight. Everyone was entirely out the money, had to book new flights. Cost me and my wife $1,000.

MCI

LAX

Excellent 10.0

Pros:
Bare bones but I got to my destination so affordable!

MCI

LAX

Okay 5.6

Pros:
The crew was so welcoming. And I noticed they were very attentive to everyone’s needs and wants. The flight was on time even with the bad weather the pilots had to maneuver around.

Cons:
I wasn’t happy when I got to the airport with an additional charge for the bags. I thought my trip was paid in full. I feel this charge should be included. I learned a lesson for my next trip in a couple of months. All so the seats were so cramped, this was so uncomfortable. This will also take more research for my next trip.

MCI

LAX

Good 7.3

Pros:
Excellent and cheap for non stop flight would highly recommend

Cons:
No entertainment i went to sleep but i dont think there was complimentary snack

Pros:
Worst customer service I've ever experienced, and I fly multiple times per month.

Cons:
Spirit Airlines wouldn't let me board my flight, after checking in on my phone and it telling me had to pick up boarding pass from counter. Got to counter 43 minutes before departure time (no security line, could have made it to gate 40 minutes before boarding time). Spirit Airlines staff refused to allow 13 passengers to board the flight, as we all stood there shocked. They said their systems do not allow them to print boarding passes within 45 mins of the flight. They probably had over-booked the flight. Everyone was entirely out the money, had to book new flights. Cost me and my wife $1,000.

Cons:
Seat had a bar sticking into my back end. Felt like I was back on a C-130 in the web seats. Also sure if the heat was broke but once again felt like a military flight and should have worn my long johns while traveling to California.

MCI

LAX

Okay 5.6

Pros:
The crew was so welcoming. And I noticed they were very attentive to everyone’s needs and wants. The flight was on time even with the bad weather the pilots had to maneuver around.

Cons:
I wasn’t happy when I got to the airport with an additional charge for the bags. I thought my trip was paid in full. I feel this charge should be included. I learned a lesson for my next trip in a couple of months. All so the seats were so cramped, this was so uncomfortable. This will also take more research for my next trip.

Pros:
Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it.

Cons:
Still pretty cramped, not the crews fault. Would've been better with the seat back screens

ATL

PIT

Mediocre 3.3

Pros:
Not much, hardly anything

Cons:
The service in First Class, absolutely terrible

LGA

DEN

Good 7.3

Pros:
The crew on the airplane was great. We had 2.5 hours turbulences but the crew started to give out drinks as soon they got the ok from the pilot

Cons:
We went in LGA to the Baggage drop off and the employee there was super rude. On the flight to New York with Delta we had to check our carry ons at the gate because it wasn't enough room for bags in the airplane.so we asked when we checked our one suitcase if we can/should check our carry ons to avoid having to do it at the gate. The delta employee told me sure no problem. He checks in my one suitcase I purchased gives me the tracking paper and says ok have a good flight. I asked him so what is with our carry ons and he told us that that would cost 25$ and we can't check those in at the drop off?!?We ended up taking the carry ons with to the gate and then off course there wasn't enough room on the airplane that we had to check it in. And surprise it was free?? We had never issues with Lufthansa, icelandair etc. with checking our bags at drop off to not needing to carry it around and than still end up to check it at the airplane. Every airline has been more than happy that we volunteer to check our bags that they don't have the trouble at the gate.

Cons:
No entertainment i went to sleep but i dont think there was complimentary snack

MCI

LAX

Good 6.6

Pros:
Paid more for exit row, much more comfortable

Cons:
Lack of entertainment

MCI

LAX

Good 6.6

Pros:
Flight attendants had very good attitudes and personalities.

Cons:
Seat had a bar sticking into my back end. Felt like I was back on a C-130 in the web seats. Also sure if the heat was broke but once again felt like a military flight and should have worn my long johns while traveling to California.

MCI

LAX

Okay 4.6

Cons:
Being stopped when I was boarding and notified that I had to pay an additional $65 to carry a bag on the plane was frustrating.

Pros:
Daughter and I were treated very well we always flew USAir or American Airlines Delta was a refreshing experience lot more seating room love the TV flight attendants had excellent attitude and was very helpful we will definitely be going Delta for our next trip and request you are family to go Delta Thank You Delta will be seeing you soon

Cons:
There was nothing that we didn't like

MCI

LAX

Excellent 8.0

Pros:
Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it.

Cons:
Still pretty cramped, not the crews fault. Would've been better with the seat back screens

LGA

DEN

Good 7.3

Pros:
The crew on the airplane was great. We had 2.5 hours turbulences but the crew started to give out drinks as soon they got the ok from the pilot

Cons:
We went in LGA to the Baggage drop off and the employee there was super rude. On the flight to New York with Delta we had to check our carry ons at the gate because it wasn't enough room for bags in the airplane.so we asked when we checked our one suitcase if we can/should check our carry ons to avoid having to do it at the gate. The delta employee told me sure no problem. He checks in my one suitcase I purchased gives me the tracking paper and says ok have a good flight. I asked him so what is with our carry ons and he told us that that would cost 25$ and we can't check those in at the drop off?!?We ended up taking the carry ons with to the gate and then off course there wasn't enough room on the airplane that we had to check it in. And surprise it was free?? We had never issues with Lufthansa, icelandair etc. with checking our bags at drop off to not needing to carry it around and than still end up to check it at the airplane. Every airline has been more than happy that we volunteer to check our bags that they don't have the trouble at the gate.

SJC

LAS

Good 7.0

Cons:
Delta always has 1 or maybe 2 people checking everyone in, including the baggage drop. So, EVERYONE has to wait for one person to finish checking in the first class passenger with a thousand needs. Very poor service as is their norm.

Cons:
That you have to pay extra for entertainment, that you have to have your own device, and that the food was mediocre

FRA

DFW

Good 6.0

Pros:
Great classical music selection, great entertainment program. Unfortunately, not working for all, system was re booted but didn't work for all but for me

Cons:
The special meal I requested was not available

DCA

IND

Good 7.6

Pros:
Crew had great personalities

Cons:
Late to leave and arrive

MAD

MIA

Mediocre 2.0

Pros:
None

Cons:
Too much delay

MIA

PHL

Okay 4.8

Cons:
AA flight into Miami delayed due to late arrival of aircraft, followed by significant delay on the tarmac waiting for another plane to leave.
This then delayed getting bags that required rechecking. At the AA booth, even though I was 42 minutes before the flight, they would not let me check my bags (not 45 minutes before) requiring me to stay in Miami overnight before booking me on a standby flight the next day.
Customer service representatives were unhelpful and supervisor was rude.
As someone who travels a lot, this was the worst service I have ever received from an airline (which says quite a bit). Will rethink ever booking a trip on American again.

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