NHIF Frequently Asked Questions

I've been getting so many questions in the comments that I decided to compile the most frequently asked,
get the answer from NHIF staff and list them here. You can also contact NHIF with your queries by
calling these toll free line... 0800 720 601, (020) 2723255/56, (020) 2714793/94, (020) 2722527.
Kindly go through the list to see if your question has been answered below before leaving a comment.

Just make a call to NHIF using one of the contact numbers given above and you'll be sorted.
The numbers are toll free. You can also get your number by texting ID **** to 21101 where
**** is your ID number and the message you receive will indicate your NHIF membership number.

You can only do this twice a year. What you do is wait for a call for registration for the
preffered hospital and visit an NHIF branch to do this. If you have a very solid reason as
to why you need to change before a call is made, you can always visit your nearest NHIF branch.

If your employer misses the deadline, he pays twice the principal. For the
informal contributors, you pay the principal plus 50% of the principle. In other words, if
you are to pay on, let's say 12th, instead of paying the normal Ksh. 500 you pay Ksh.750.

This depends on the hospital you choose to visit. There are three categories of NHIF Accredited
Hospitals and each category has a different contract with NHIF. Visit the linked post to
see which category your hospital falls under and how much NHIF will pay for you.

Polite Disclaimer:

I am not NHIF and I have never been affiliated to them in any way. If you have specific issues, kindly
contact NHIF directly or visit your nearest branch for assistance.