My booking

Refund request

In a travel agency, we invite you to contact your travel agency for reimbursement,

In an Air Austal agency, we invite you to go directly to your Air Austral agency to obtain a refund If you purchased your ticket online at www.air-austral.com, your Fare Conditions are attached to the booking confirmation email that was sent to you.

Taxes

In the event of cancellation of travel and/or non-use of tickets, including non-refundable tickets, you may request a refund of individualized taxes

You have purchased your ticket on www.air-austral.com or from our call center, you can use the form below free of charge.

You have purchased your ticket at an Air Austral agency or at the travel agency of your choice: we invite you to contact your agency to request a refund of individualized taxes.

Your information

Your trip

Refund mode

What is the type of refund desired ?

Full refund, round trip: unused ticket

Partial refund: partially used tickets

Refund of taxes and fees for unused tickets

Do you all documents to be refunded in your booking, for all passengers?

Yes

No

Where did you make the payment?*

air-austral.com

mobile site : air-austral.com

Call Center

Air Austral office

Travel agency

We invite you to contact your Air Austral agency to make your refund request.

We invite you to contact your travel agency to make your refund request.

Which payment method did you use?*

Visa/Mastercard

American Express

Facilypay 3/4 X

Gift Card

Is the payment method still valid?

Yes

No

Please attach a bank or postal statement (for an account domiciled in France) as an attachment below.

Please attach a copy of the valid identity document of the payment card holder.

Coronavirus - COVID-19 (copie 1)

Last update: march 19th, 2020

Since the start of the Covid-19 Coronavirus epidemic, Air Austral has set up a monitoring unit in close contact with health organisations and the competent authorities, and is following developments in the health situation worldwide in real time.

Following government measures, our Air Austral Paris agency is closed for an indefinite period.

Our call center is receiving a large volume of calls at the moment and we apologize for not being able to answer immediately. If your trip is not scheduled within 72 hours, we invite you to contact us later.