Where is my package?

You will receive a shipping confirmation email with your tracking number as soon as your shipping label is printed in our office. Please respond within 24 hours if you need to change your shipping address.

We can't guarantee that we will be able to change your address, but as long as we haven't passed your package over to the USPS or our shipping partner, we will be able to update your address.

Please be sure to check your tracking information often to stay updated on the status of your box. Additionally, you can call your local post office to help locate your package as we ship via the USPS.

Please note that we are not responsible for any lost or stolen packages, or any packages delayed by customs.

Domestic shipments typically take 1-3 business days for delivery (not including processing time).

International shipments typically take 1-3 weeks for delivery (not including processing time).

U.S. Customers: If your box does not arrive after 21 DAYS after the box was shipped, please contact us at customerservice@mishibox.com. While not typical, sometimes the USPS can have delays that can last up to 21 days. IF YOUR BOX IS MISSING, you must email us within TWO MONTHS of the shipping date to request a replacement box or refund.

International Customers: If your box does not arrive after 45 DAYS after the box was shipped, please contact us at customerservice@mishibox.com. While not typical, sometimes the customs officials in your country can cause extended delays in the delivery of your box. IF YOUR BOX IS MISSING, you must email us within THREE MONTHS of the shipping date to request a replacement box or refund.