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Taylor-made Travel FAQs

Accommodation

We have several hotels categories. The once "official" star rating is now misleading as hotels attribute themselves the stars they want. Instead we prefer to classify hotels as Tourist, Superior Tourist, First Class and Deluxe and further define them by guest ratings as published by Tripadvisor. In all our programs you'll find hotels listed this way to help you decide which ones are the best for your budget and the satisfaction you may expect. A Tourist class hotel may have a satisfaction rating of 5 and a Deluxe hotel may have a rating of 3. These reflect what guest fell is the relationship between expectation and reality. We never use hotels without private bathroom unless there is only one hotel in the destination and the client insists in staying there.

Absolutely. We encourage you to mention your preferred hotels and the FIT application has a special section for you to mentions your hotels. In case one of your hotels id not available will do our best to suggest another that is as similar as possible to your request.

Sometimes hotels are full because have blockages for groups or allotments that may not materialize. In these cases the hotels places the booking on hold until the blocked space is either reconfirmed or released. At that point the request may be confirmed or denied. Generally, hotels only place bookings on hold if the chances of confirmation are high. If the confirmation doesn't materialize we'll provide you with an acceptable alternative unless all hotels are full. This may happen in cities hosting fairs (Fashion Show in Milan), religious dates (Holy Week in Seville), etc.

It depends on the country. In North America doubles and singles are roughly the same size. In Europe, however, single rooms tend to be very small, especially in older hotels. If you are not sharing a room you may consider a double room for single use.

A standard room normally includes a bedroom, a bathroom and a closet. A suite offers an additional sitting room (Junior Suite) or a second room plus a sitting room (Full Suite). In most cases both Junior and Full Suites offer a second bathroom.

Yes. Hotels around the world have A/C rooms. In Europe and other continents the A/C maybe centrally controlled and may not be on when you're out of the room because of environmental concerns. However, you may expect to be comfortable in your room especially in area of extreme temperatures.

Yes. Hotels around the world have A/C rooms. In Europe and other continents the A/C maybe centrally controlled and may not be on when you're out of the room because of environmental concerns. However, you may expect to be comfortable in your room especially in area of extreme temperatures.

If you're travel in a country area and you'd like to have a more peaceful environment without all the bells and whistles of a big hotel A B&B is definitively for you. Some of these properties are historic houses and they are all charming. The rooms may be smaller than in hotels but they have the feel of home and breakfast is around the table like in a family.

If you're travel in a country area and you'd like to have a more peaceful environment without all the bells and whistles of a big hotel A B&B is definitively for you. Some of these properties are historic houses and they are all charming. The rooms may be smaller than in hotels but they have the feel of home and breakfast is around the table like in a family.

They might. If you are a large family traveling together or you plan to stay for a longer period an apartment is like a home away from home and will less disruptive than staying at a hotel. Aparthotels equip their apartments with kitchenette, microwave oven, refrigerator and stove so you can store food and cook at home. A supermarket and other utility stores are located in the premises to make it easy for the guests.

Renting a villa for vacation is similar to renting a house to live in. It gives you more space and independence than an apartment and could be more luxurious. In general they offer better facilities and they are more expensive.

Yes. The earlier we make your reservation the highest are the chances of confirming your preferred seat. If the seat is not available we’ll do our best to get your second choice. Please be aware that a few airlines may charge a fee for advance seat confirmation.

Unfortunately, no. Baggage fees are levied by the airlines and, if they apply, they must be paid directly to the airline. However, when you buy a ticket with your tour you’ll pay no more fees than if you buy the ticket directly from the airline.

In most cases it is. However, rules vary with the airline, time of cancelation, destination, season and class of service. Our destination specialist we’ll let you know the rules when the air confirmed. In any case we strongly recommend you buying travel insurance when you purchase your tour.

If you are in the country less than 2 months your current driver’s license together with your passport suffice for identification. Make sure you always have those 2 credentials and always keep your rental agreement in the car. The rental agreement is equivalent to the car registration and you need to show it if you are stopped by the police or have an accident. If the country you’re visiting doesn’t recognize your driver’s license you probably shouldn’t be renting a car over there.

Yes. All rental companies have a minimum and maximum age limit for drivers and some impose an extra charge if your age is at the fringes of those limits. Our specialist will let you know if you do not qualify for a particular rental.

All car rental companies require a credit card or a cash deposit before they let you take the car. This is to cover non-refundable expenses in case of accident or car theft. Both the temporary deposit charge on your credit card or the cash deposit will be returned to you when you bring the car back, however you must keep in mind that the charge amount will decrease you credit limit during the trip so you nay want to have another credit card available for your expenses.

In some countries you’re not allowed to take car outside the borders. If you are in a country that allows it make sure you declare you intention when you pick-up the car because your rental agreement MUST specifically state you’re authorized so you may cross the border. In Europe, where there are no border checks, you may find yourself in legal trouble if you’re stopped or have an accident.

Countries abroad tend to have smaller cars because, on the one hand, distances are shorter than the US and, on the other hand, the culture is sensitive to environmental problems. Depending on how comfortable you feel with a smaller car you may opt for a larger one. Also, consider that automatic cars are normally in larger cars so, if you need an automatic car you may have taken care or the car size problem.

No. Unless you renting a deluxe car don’t expect to find a GPS. However, you may rent an external GPS but make sure you reserve one at time of booking and you have confirmation before you commit yourself. Our specialist will take care of this for you but you need to them know in advance. Alternatively, you may use your own GPS but remember you need to by extra maps covering the country you’re traveling to. The cost of the maps may be the same or higher the cost of renting so you need to consider the possibilities.

Depending on the country and the rental company you may or may not. Local rental companies don’t allow it. Some international companies may allow it in certain countries. Please check with our specialist what the options are in the country you’re traveling to.

No, but it’s highly advisable. First, the amount of your deposit will be less if you have CDW insurance. If you decide not to purchase CDW because your rental is covered by your credit card be prepared to pay the deductible amount if you have an accident and then deal with your credit card bank for reimbursement upon your return to the US. If you return a damaged car you may face the choice of either accepting a rough estimate by the rental company or stay over until their insurance company provides them with a repair estimate. Both case represent additional expenses, possibly non-recoverable when you return home. To have peace of mind and not ruin your vacation we strongly advise you buy the CDW from the rental company.

Yes. Make sure you inspect your car before you take it out of the garage. Do not leave without an inspection sheet stating any dent, scratch or other visible mark. This document must be signed by the attendant and yourself.

Yes. Our specialist will let you know whether a pass is better or less expensive than individual tickets. Depending on the circumstances you may be better off buying individual tickets. However, we’ll recommend a pass if the circumstances require it. Also, you should know that rail passes are not all-inclusive. Other fees may apply similarly to individual tickets

Most tickets are controlled on the train and you must be prepared to shoe your ticket to the conductor. Most train systems have automation and may require you to “compost” (validate) you ticket before boarding at one of the several composting machines available on the platforms.

Normally, first class is more spacious has more comfortable seats and offers other amenities not available in second class. These amenities differ substantially from country to country and may include meal service, WI-FI and bar. Most trains have a restaurant-car available to all passengers. Another consideration is the cleanliness of the cars and in some countries it is absolutely recommended you travel first class. Some times the price difference is minimal and the increased comfort it well worth the difference.

Yes, Overnight trains are available in most countries. Depending on the country more than one sleeping offer my be available. The most common is the “couchette” in a compartment shared by 4 or 6 passengers. Sometimes you have a deluxe option where you may rent an entire cabin for your own use and in other cases the only option is a reclining seat. Please be sure to tell our specialist your expectation so we can book the appropriate service for you.

Depending on your class of service and country you’re traveling you may be awaken to show your passport/visa to the control agent or the train conductor may collect your passport before you go to bed and handle the requirements at the border control for you and return your document n the morning.

Yes. Sometimes you must and in other cases it’s option. Even when it’s mandatory there is a seat booking fee imposed by the railroad. In certain European an Asian routes trains are normally full and if not mandatory we strongly advise you make a seat reservation.

It depends on the region. In Europe and Japan train depart religiously on time and arrive at the destination within 1 minute of the scheduled time. In other regions services maybe a little more flexible as far as arrival time goes but they all depart on time.

Yes. Most programs already include arrival and departure transfers and sightseeing. We can book additional services for you like transfer to railroad stations or piers and additional sightseeing. Just let our specialist know what you wish and we’ll include it in the program

Yes. If the included activities are shared we can upgrade them to private. This is valid for both transfers and sightseeing. In certain case we can upgrade you museum of site visit to a “skip-the-line” ticket saving you long wait on line and allowing you to go directly to the entrance.

Basically, you may be able to add additional services one week prior to departure for as long as these changes don’t affect other services already books like hotels and transportation. If you wait to the last minute you may incur an additional charge, so we recommend you make your changes as soon as possible. The best is to let us know all your wishes in the beginning so we can structure you itinerary in the best way.

Our vouchers indicate clearly where you need to go or be to take your service and always include an emergency phone number in case you are not able to reach the meeting point or you guide doesn’t show up on time.

Absolutely. If what you want exists we can do it! Customized itineraries, thematic experiences, special hotels, chauffeured cars, concierge services, etc. are not just possible they are what we like to do. Our specialists will go beyond themselves to book the vacation of your dreams no matter how demanding it maybe.

You may start by filling in the FIT request form and one of our specialists will get in touch with you. However, I suggest you go through your travel agent who can personalize your trip even further. The price of your trip will be exactly the same and you get your travel agent’s counseling in addition to our expertise. This is a winning combination!

Non-refundable costs include your trip deposits/payments that would be lost if you had to cancel for a covered reason prior to trip departure. Some examples include cruise, tour and airline ticket costs. Be sure to consult your travel agent to determine what costs are non-refundable for your particular trip as cancellation policies vary.

Trip cancellation coverage gives cash back for prepaid, nonrefundable payments if you have to cancel your trip for one of the reasons covered by your policy. Some reasons include sudden covered medical emergencies, financial default of a covered airline, cruise line or tour operator, employer termination, terrorist incidents, and jury duty. Some reasons for cancellation aren't covered, such as changing your mind about taking a trip or other things not named in your policy/certificate of insurance. Not all plans include trip cancellation coverage. Please see the Certificate of Insurance/Policy for terms, conditions, and exclusions.
If you cancel your trip for a covered reason, you must notify your travel supplier(s) within 72 hours of the cancellation.

For fastest service, you can cancel your policy by visiting our insurance company’s online policy management tool. For a full refund of your premium, you must cancel within 10 days of your policy purchase and have not filed a claim or departed on your trip.

Visit our insurance company’s online claim management tool. Once you have filed your claim, you will receive a confirmation email from them, and the details on what documentation are needed to process your claim. After your claim has been submitted, you can check your claim status 24 hours a day by visiting their online claim management tool.

All required documents and information can be found on the confirmation page after you submit your online claim. You can also access this information from the insurance company’s documentation checklist.