The Total Economic Impact™ of G Suite

An Analysis of Cloud-to-Cloud Migration Value

In February 2016, independent research firm Forrester Consulting
conducted a study commissioned by Google to quantify the value of G
Suite. The study reveals the Total Economic Impact (TEI) and potential
Return on Investment (ROI) for companies migrating to G Suite from an
alternate cloud solution.

Intuitive solutions for collaborative gains

With a simple licensing plan and the ability to collaborate in real time
from any connected device, switching to G Suite results in nearly $1
million in collaboration and productivity gains over a three-year period
for the composite customer.

, an Italian network of home improvement stores,
switched to G Suite to:

Allow for effortless access across devices, in and outside of its network
of nearly 100 stores.

Share real-time knowledge through Google Drive and Sites, so the company
can focus on what really matters: it’s customers.

Global media company has already saved hundreds of hours this year
by switching to G Suite.

Before: 24 hours to conduct an interview, create a finished piece and
publish the post

After: 1-2 hours to get it all done using G Suite

Adoption and engagement

Employees aren’t just quickly adopting the platform, they’re using and
engaging with it in more collaborative and quantifiable ways than before.

Forrester reports that this increase in platform engagement — also referred
to as product usage efficiency — results in:

Enablement of new processes and efficiencies

More effective use of time and budget

Reduced incidences of shadow IT (unapproved softwares)

Save time with responsive support

Customers reported G Suite support to be more responsive than their
previous cloud solution, particularly regarding resolving requests and
minimizing ticket resolution times.

The previous provider resolved 3 of 10 issues satisfactorily and often
took 12-14 hours to do so against an 8-hour SLA. Google is closer to 9
of 10 and always within the 8-hour window.

- Head of network and system department, HindujaTech

G Suite helps to create an environment where people can discover, think,
and reason together to achieve shared goals. Teams can truly work as
teams, whether they’re in the same conference room or thousands of miles
apart.

Source: "The Total Economic Impact" (TEI) of G Suite," a commissioned
study conducted by Forrester Consulting on behalf of Google, February
2016.

*The study comprised of seven companies in North America, EMEA and APAC
in a range of industries- including professional services, retail, real
estate, IT and media- who migrated from an alternate cloud solution to G
Suite.