Services & Support

Ignite’s Consulting and Packaged Professional Services keep your implementation current and customized. Our Platinum Support program is the standard-bearer in the industry for excellent technical support.

Services.

Our world-class Professional Services teams provide both repeatable, programmatic services as well as high-touch, highly-flexible consulting. Both components of Ignite’s Professional Services business were born from an understanding of client needs and a drive to accomplish desired customer outcomes. Our teams include specialists in our computing technologies and application use cases who are deeply focused on both efficient delivery and high-quality results.

Using our proven methodology and experience, our team ensures projects are flawlessly executed and are fully aligned with your business goals and objectives.

Support.

Ignite's mission of 100% Customer Success starts with our deep resources and unique strategy to deliver the technical support our customers rely on. Our Platinum Support tier provides an unparalleled array of support features, driven by a "concierge" service embodied by a personally-assigned Technical Escalation Manager (TEM), a single-point-of-contact who knows your account and serves as an advocate on your behalf.