This blog is made up from press releases sent to me by Thanet organisations or individuals and information gathered from the Thanet District Council website. If you send me a press release for publication here please make it clear what the title is, which bit you want in the comment part and what you want it tagged at the bottom e.g. Steve Ladyman press release. Press releases should be sent to me by email at this email address michaelchild@aol.com just text and images not pdf.

Tuesday, 4 December 2012

Gold for Thanet Visitor Information Service

Thanet’s Visitor Information Centre has been awarded gold for being Tourist Information Service of the Year.

This
award recognises businesses and destinations across the tourism
industry for their exceptional levels of customer service and dedication
to raising standards.

Thanet Visitor Information Service, located in Droit House, Margate (serving Margate, Broadstairs and Ramsgate), has
been a runner up in this category for the past three years. It received
Highly Commended in 2009, Silver in 2010 and Silver and Highly
Commended in 2011 - Highly Commended being for Customer Service.

Heart FM radio presenter, Toby Anstis hosted the Beautiful South Awards, which was held on Wednesday 28 November at Denbies Wine Estate, Surrey. A large number of tourism businesses including pubs,
tourist attractions and accommodation providers in the South of England
waited on tender hooks, listening for their names to be called to
receive an award on stage.

Nell
Barrington, who organised the application and judging process on behalf
of Tourism South East said: “Visiting the Information Centre certainly
made me want to visit Thanet”. She
continued: “The staff have excellent relationships with local
businesses, they even know some of the hoteliers by name. In my opinion,
they were very professional”.

Lisa
Powell, Visitor Services Assistant said: “It was really nice to have
some recognition for all of our hard work and customer service. We’re
all really proud and look forward to going through to the national Visit England Awards for Excellence next year”.

Thanet District Council’s Cabinet Member for Community Services,
Councillor, Iris Johnston said: “The staff in the Visitor Information
Centre should be thrilled and so proud of this acknowledgement.
Receiving gold in this category goes to show the excellent level of
service visitors in Thanet can expect. “As
well as the fantastic service provided by our team at the Droit House
I’m also very grateful to the dedication and commitment of our
volunteers in Broadstairs and Ramsgate. Providing this outreach service
and support ensures we deliver an effective and efficient Visitor
Information service across the whole of the district”.

The
Visitor Information Centre is open all year round. Opening hours are
Tuesday to Sunday 10am-5pm, during October to March and open seven days a
week between April and September. The staff are on hand to answer all
of your questions and queries about the range of activities to help plan
your trips around Thanet, as well as selling a range of gifts and
souvenirs.

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