The selection on “BPO TOP20 Companies of China Outsourcing” (BPO TOP20) is a researching program on BPO-based Chinese companies co-raised by Devott Service Outsourcing Research Center and Chnsourcing. The program has been highly recognized and praised by the industrial experts and practitioners since launched in 2009. Based on “Outsourcing Five-Forces Model” criteria launched by Devott, the committee composed by industrial experts evaluate each of the shortlisted companies’ competitiveness, qualitatively and quantitatively on their operational force, professional force, growth force, innovative force and development force and the other 20 secondary indexes. By this program, Devott is always dedicated to helping outsourcers to locate proper BPO service providers more accurately as well as popularizing Chinese outstanding BPO companies to the world.

Based on “Five-Force Model” launched by Devott, the committee composed by industrial experts evaluates each of the shortlisted companies’ competitiveness qualitatively and quantitatively on their operational force, professional force, growth force, innovative force and development force and the other 20 secondary indexes. By this program, Devott is always dedicated to helping outsourcers to locate proper BPO service providers more accurately as well as popularizing Chinese outstanding BPO companies to the world.

BPO TOP20 is launched every October and the final list is unveiled in the Annual Outsourcing Summit on March 22nd of the consequent year.