THE IMPACT OF USER EXPERIENCE WORK ON CLOUD SOFTWARE DEVELOPMENT

Abstract:Cloud computing is getting more popular means to provide software to end users. However, little is known about how to develop Cloud software that provides good user experience. This paper introduces an Agile software development model where a product owner and user experience specialist work closely together from the beginning. We followed a distributed project team consisting of a product owner, user experience specialist, technical specialist, scrum master, and five developers for eleven weeks. We observed that the project benefitted in several ways from the close cooperation between the product owner and user experience specialist. The project team was able to dramatically shorten their lead time, improve user satisfaction and decrease the amount of work in progress.