harbor freight

a couple of months ago i wrote about my experience in trying to return a sander
that i didn't need (it was a gift, so i had no receipt) to HF but the manager
wouldn't accept it, nor would he give me in store credit.
being fairly laid back... but given the *bum's rush* by the manager irked me a
tad.... ended up writing the pres, v-p, and v-p of marketing.
just got a letter from the district manager, after being directed by the v-p,
informing me that i could get a cash refund, gift certificate, or exchange the
item at my next visit.
added to my amazement that he had also included a 10% off coupon for the
trouble that i had experienced.
BTW: aurora store has a new manager now.

Wed, Sep 24, 2003, 10:31pm (EDT+4) snipped-for-privacy@aol.com (WARRENRN1) reminds
us:
a couple of months ago i wrote about my experience in trying to return a
sander that i didn't need (it was a gift, so i had no receipt) <snip> he
had also included a 10% off coupon for the trouble that i had
experienced.
BTW: aurora store has a new manager now.
You sound pleased.
I recall. I also recall I felt you were treated very reasonably,
and in return, you reacted very unreasonably.
Sounds like you got more than you deserved, and I can only hope
that the fact that the store has a new manager had nothing to do with
your complaint.
JOAT
The whole of life is a learning process.
- John Keel
Life just ain't life without good music. - JOAT
Web Page Update 23 Sep 2003. Some tunes I like.
http://community-2.webtv.net/Jakofalltrades/SOMETUNESILIKE /

Various stores' return polices can be strange. I can't imagine having
too many sanders. But I can understand, "Please let me buy my own
tools." I'm lucky enough to have a HF a short drive away--they carry
some strange stuff.
On 24 Sep 2003 22:31:12 GMT, snipped-for-privacy@aol.com (WARRENRN1) wrote:

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