Client Support RepresentativeEndplay

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Client Support Representative

Job Requirements:
- Support client?s day to day operational needs, and provide workarounds and solutions to their issues.
- Provide amazing client support and technical issue resolution through efficient communication via email, instant message, chat, phone and other readily available alternatives.
- Provide training to clients in the use of the system and ancillary tools, services and stand-alone applications.
- Help support the use of modules, components, pages, layouts and services on client sites.
- Troubleshoot and develop workarounds for critical software and service issues.
- Write technical solutions, Tips and Tricks, and whitepapers for innovative integration solutions.
- Be ?on-call? according to set schedules for service support.
- Be flexible and willing to put in the hours required in a fast-paced start-up environment.
- Performs other duties as assigned.