LTB | April 1, 2015 Update Bulletin

Introducing email for case inquiries at the Southwestern and Toronto South offices

E-file testing

Co-op applications are not impacted by these initiatives.

New Forms

The LTB has new forms. You’ll find them on the forms section of our website and in all of our offices. Please start using them immediately.

Old forms will be accepted until May 31. After that, if an old form is used, it may delay the processing of the application.

Some of the new forms say that the LTB will serve the Notice of Hearing. Applicants are still responsible for serving the Notice of Hearing until June 30, 2015. For applications filed with the LTB on or after July 1, the LTB will serve the notice of hearing and the application to both the applicant and the respondent.

Introducing email for case inquiries at the Southwestern and Toronto South offices

Starting April 7, the Southwestern and Toronto South offices will be accepting case inquiries by email as part of a pilot project. LTB users in these areas will be given the email address along with their Notice of Hearing. They are asked to put their file number in the subject line of the email.

If the pilot is successful, the plan is to offer email across the province as another way for people to get in touch with the LTB with questions about their case.

For general inquiries about the LTB process or about a tenant or landlord’s rights and obligations, people are asked to visit the LTB website or call the telephone information service.

E-filing

The LTB is one step closer to offering e-filing of four common applications: L1 , L2, T2 and T6.

Starting April 7, seven landlord and tenant organizations will be helping us test the LTB’s e-filing system. We’ve tested the system internally, and the results are good, but as we start to receive higher volumes of applications from these organizations, we’ll know for sure that it’s working well. We plan to make e-filing available to all users across the province this summer.

The e-filing application guides users through a series of questions, and then generates an application. Users can also pay their fees online and schedule the first available hearing date.

Together, L1, L2, T2 and T6 account for 80% of all applications received at the LTB.