Hi, in the past two weeks three of my netbooks/laptops have become infected. I got the popup on my Acer netbook telling me to update Flash Player and it was all downhill from there. I uninstalled Flash Player but was still getting the update popup. Thus far I have run: Malwarebytes, Windows Defender, Windows Malicious Software Removal Tool, Microsoft Security Essentials and Norton Anti-Virus. The only things found were a couple of tracking cookies and a new Task added to run the Flash Player update prompt every hour. When I deleted that I stopped receiving the popups.

After several (many) attempts I finally installed AVG. It did find a Trojan and removed it. I thought that had resolved the problem but now when my netbook times out I get a blue screen prompting me to upgrade to the latest version of...you guesssed it....Flash Player.

Does anyone have a solution or suggestions for this problem. Is this the same problem that was around in 2010?

That is not flash asking you, Flash will never ask you to update the player unless you go to a website and then it will state its not installed. Always go to the main website to update the flash player.

Hi, yes I understand that this malware is just using the Flash name and that it has nothing to do with Flash or Adobe. However, I cannot find anything that tells me how to remove it and how to confirm that it's removed. The fact that I'm still getting a blue screen (PC) tells me that I haven't eliminated the problem completely.

Sorry for the misunderstanding. I need some tech help. Your link will certainly help with the Macbook.

use the AVG first to remove or quarantine any viruses, then CC cleaner to remove the items from internet browsers and cache.

You may have to go back to a previous restore point on your windows BEFORE the installation of the virus but AFTER you remove it. Most viruses are immune to restore points as they mark themselved as Read Only files.

I have been running AVG and CC Cleaner and a number of other programs (please see first post). Today's scan showed no virus or malware. I am getting messages from AVG that Internet Exprorer is using a large amount of resources. I am running Firefox, not IE.

I did go back to a previous restore point after running all of the programs but I haven't eliminated the malware so that won't be effective.

I took a screenshot of the blue screen but unfortunately I wasn't able to upload it. I pasted it into a word doc. Please tell me how to post it here and I'll put it right up. Thanks!!