Threads is a cloud based application that records your entire organisation's emails and phone calls and allows you to view, share and investigate them in an easy to use, familiar interface.

Artificial Intelligence is an important part of Threads. But what exactly is artificial intelligence? Some things that were considered intelligent 20 years ago and now just number crunching. In his article, John Yardley discusses this and how a return to some ideas that had gone out of fashion may see some exciting new developments.