Shipping Information

If our shopping cart is offering UPS Shipping you will be able to choose from the following services...

UPS Ground (1-7 days- see map below)

UPS 3 Day Select (delivered on the third day- do not count the day it ships)

UPS 2nd Day Air (delivered in two days)

UPS Next Day Air (10 am delivery the next day M-F)

UPS Next Day Air AM (8 am delivery time the next day- not all areas M-F)

UPS Next Day Air Saver (delivered next day by the end of the day M-F)

VERY IMPORTANT UPS NOTES!

Note 1: If you are choosing a rush service (anything other than Ground) and expect your box to ship out the same day be sure to contact us prior to ordering. The warehouse where the order ships from is a busy place and cannot always get an order out the same day!

Note 2: UPS will not deliver packages on the weekend unless you pay for Next Day Air service plus an extra fee of $15.00. Saturday service is not available in all areas. Send us an e-mail or call for details about this service.

Note 3: UPS does not count the day it ships or weekends when it gives delivery estimates. For example if you order UPS 3 Day Select on a Friday your box will not arrive until the following Wednesday.

Note 4: If you are in California do not choose 3 Day Select or your box will be delayed 1 day! Shipping within CA takes 1 day with Ground service (see map below).

Priority Mail has become a very dependable method of shipping over the past few years!

If you are in Alaska, Hawaii or other US territories your box will be shipped via USPS Priority Mail. The post office says that it takes 2-3 days to anywhere in the US. It can take an extra day for us to ship orders that require USPS services.

All boxes that we ship are automatically insured. The insurance company that we use will not reimburse a customer until 30 days has past.

We do not offer Express Mail as an option but it can be requested via phone 888-833-7501.

YES! We do ship internationally.

We DO NOT quote shipping via email- we just cannot be as accurate as our shopping cart is. Please put the item(s) you want in a cart and use the shopping cart to calculate shipping using the name of your country and postal code.

Here are the US Post Office estimates on shipping times for International boxes. We find that adding a day or two on to their estimate is more realistic due to customs clearance issues.

US Int. Priority Mail: 6 - 10 Days

US Int. First Class Mail: 6-14 Days

US Int. Express Mail: 3 - 5 Days

We have been shipping boxes internationally for over 25 years. Our experience is that 98% of boxes make it to their final destination and that 60% make it on time. The remaining make it there 1-10 days late.

All boxes are automatically insured. The insurance company will not reimburse a customer until 45 days has past.

IMPORTANT NOTES:

1. We will not put down on the customs form that this order is a gift- that is illegal.

2. You may end up paying duty/taxes when your box arrives. These duties/taxes are determined by your government (not the US) so it is up to you to pay them and to be aware of them! You may want to contact your local post office/customs office and see what the charge might be before you order.

Time: Your order will ship in 1-3 days. We do send E-Mail confirmations when the order is placed and tracking when it ships. If you do not receive one please check your SPAM filter or e-mail us at CPG@pacific.net You can also call our office (888) 833-7501.

Once your box is out the door it can take anywhere from 1 to 7 days to get to you depending on where you are located and which shipping service you choose. You can refer to the map at the top of the page to see how long it will take for your box to arrive if you chose UPS Ground. If you box went via US Priority Mail it can take from 1-4 days.

Tracking: We send out tracking numbers on all boxes that are going UPS and US Priority Mail (unless you are an International customer in which case you will be sent the customs number). Tracking numbers are generally sent out in the evening. If you do not receive your tracking number be sure to check any SPAM filters you may have. They love to get caught there!

Weekends: We are open to answer questions on the weekends via e-mail and phone. We do not process or ship orders during those days. If you place an order after 12:00 noon Friday, it will not be processed until Monday morning. There are several US legal holidays that occur on Mondays. Be aware that we cannot ship USPS parcels on those days.

The same goes for UPS delivery. They deliver only Mon-Fri (unless a special Saturday delivery fee is paid for). When you count the number of delivery days don't count the day it ships or the weekend.

Backorders: We try not to backorder any items. If we know for sure when an out of stock item will be coming in we may choose to hold your order (if the item will be back in stock in a day or two). If we will be out of stock for a long time or an item has been discontinued we will contact you via e-mail or phone to let you know.

If you received a tracking number via email from us you can track your package easily.

Simply look and see what provider it was sent with and select the appropriate link below. If it says USPS before the tracking code that means it is shipping via the US Post Office. If it says UPS before the tracking code that means it is shipping via UPS.