Hired: Customer Success Manager

We are looking for an energetic, passionate and fun Customer Success Manager (full-time) to create and maintain stellar relationships with our customers. You will be mainly responsible for new Premium Support customer on-boarding, creating measurable retention and supporting our Enterprise customers. The ideal candidate will work remotely from Canada. In short, you’ll be the voice on behalf of Phusion to all of our clients around the globe!

Your main tasks will be as follows:

Maintain high levels of customer engagement and satisfaction with a focus on measurable retention

Maintain current and accurate account information and contact information within assigned customer database

Drive customer references, testimonial and case study completion

Follow up on surveys, compile responses, analyze results and draw conclusions to be presented to the team

Respond to customer’s account questions within agreed timeframe (either by phone, email, or support tickets)

Do you fit the profile and are you extremely self-motivated, fun to work with, and generally just a pretty awesome individual? WE WANT YOU! So, please send your resume along with a cover letter to jobs@phusion.nl and we will get back to you shortly.