Vendor Details

CAKE from Sysco

www.trycake.com/

Founded 2011

United States

About CAKE Point of Sale

CAKE, from Sysco, built its POS to meet the demands of Quick & Full Service restaurants. It is simple, intuitive, and cost-friendly.
Easily handle Quick Service rush hours with line-busting OrderPads that control the flow of traffic and a customer-facing display for guests to privately pay, tip, and sign from their own screen. Supercharge your Full-Service POS with rich guest profiles and automatic table status updates. CAKE POS makes it easy for restaurants to get more done every day.

Pros: This system has Easy to add & Change Menu Items, which works awesome for our daily specials. It is VERY user friendly & Easy to train any age group. This system works great for reports, menu items such as what you are or are not selling, payroll, ect. I am so glad we chose this System!!

Cons: Cannot adjust the pricing after the order has been sent back to the Kitchen. I also wish there were some things you could have print in a different color that goes back to the kitchen. Our ribbons are red and black, but the printer only prints black. I also wish, there was a different way to have the orders print to the kitchen, but we are working through some of those issues. The cooks have to remember that they have to learn a different way to read the tickets as well. There are a couple of other things, but actually they are being implemented in the near future.

Overall: The efficiency for the staff, which is HUGE!! We are a Family Restaurant, that worked with Carbon Guest checks. We would take an order at the table and run it back to the kitchen, and then move on to the next table. Now, because we use the IPads to take the order, we can go from table to table to take the order, while we are doing that we can have the coffee pot with us, and on the way back to the wait station, we can be carrying our pot, and cleaning tables, as well. All of this, while the cooks are working on the orders. We were able to get rid of one extra body during the week because of this efficiency. ALSO because of this system, everyone is charged the same, there is no more "guessing" how much the item costs because we are busy and don't have time to look, all of the sauces are getting charged for, and the amount of "forgetting to add it to the bill" charges are low. This system is a win, win. I just cannot say enough about it.

Vendor Response

by CAKE from Sysco
on April 26, 2018

Thank you Carmelle for taking the time to give CAKE such a thorough and glowing review! CAKE Point of Sale does not allow for pricing modification after an order has been placed. We did this to keep cash totals consistent in your inventory - so everything adds up at the end of the day.

We hear your requests for different colored ink on your tickets and early this summer we have an update coming out that will allow you to print modifiers in red.

Thank you for trusting the Copper Penny Family Restaurant to CAKE Point of Sale, working together just makes cents!

I love CAKE!

Dec 11, 2017

Kim T.

Owner/Corporate Secretary

Restaurants, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: We purchased our Cake system two years ago after looking at many different systems for our diner after making the decision to update our entire process. The Cake system had everything that we wanted. Over the past two years we've had some issues with our system that very easily have been corrected and some that took a little time to fix. We are just too busy for me to spend countless hours trying to work out an issue and receive minimal or no satisfaction. Out of all the customer service companies we have ever done business with over the last 25 years, the best has been Cake. Hands down. No exception. The technicians are beyond wonderful. Every single technician has stayed with me until the issue at hand has been resolved and has worked with me to fully understand. We have just been updated to the newest software version of Cake and while doing my first online audit of employee timecards I found that I didn't understand how to make a certain correction. The guys at Cake walked me through it late on a Sunday evening and I was able to submit my completed, accurate payroll in time. And I LOVE the new remote access update. It's so easy and helps me keep payroll in line. The only thing I can say is thank you so much for realizing the importance of great customer service! Don't change a thing.

Cons: I wish the ipad minis that we use for mobile table service were a little more efficient and didn't drop the Cake network connection so easily. My staff has trouble always understanding how to reconnect or update as needed and I have to jump in and try to fix whatever they've done.

Overall: Too many to list here but software that is easy to understand and follow and make corrections too. It runs our kitchen and food orders as well as serving as an employee time keeping system.

Vendor Response

by CAKE from Sysco
on January 16, 2018

Thank you Kim for your great and thorough review of CAKE. We¿re honored to be among the best customer service you¿ve experienced in more than 25 years of being an industry veteran. We¿re launching a new and improved OrderPad this year, and we¿re confident it will solve issues like yours. We¿re happy you¿re using support to walk you through any issues, and we hope you¿ll keep reaching out if you should ever need help getting the most out of your CAKE Point of Sale. We can only say you¿re welcome for your praise and enthusiasm, and we¿ll continue working to be the best restaurant technology company for independent restaurants like yours!

Cake has been such a positive experience.

Nov 08, 2017

Katie B.

Owner

Food & Beverages, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: We switched to CAKE because we were launching a bigger location and with an expanded menu, this was the better option for us. We were previously using Square which didn't have a lot of the functions we needed as a bigger business. It's much easier for employees to work now because CAKE allows them to do clocking in and out in one convenient location, all the menu options can be put in the system which saves their time entering and hunting, and overall it's much more organized. We can also easily change the menu from our laptops on a regular basis because we've been adding a bunch of stuff, and it's much easier from our computers. The reports help us keep records of what sells the best during each season and we can decide then to bring it back or not. A lot of our customers are really impressed as well, it's very easy for them to use and they tell us on a regular basis. It's really user friendly and it all comes down to the ease of use. We just have no complaints, and whenever I need support it's easy to get to.

Cons: The screen will freeze from time to time but it is easily fixed by restarting the machine. I also wish we could find receipts by card holders last name, it would be easier to go back if we need to find a receipt for different purposes.

Overall: Cake saves us time with customers and employee training. It is very user friendly and the support team is very friendly and helpful.

Vendor Response

by CAKE from Sysco
on January 11, 2018

Your CAKE Point of Sale shouldn't be freezing, please reach out to support@trycake.com if you'd like some technical assistance troubleshooting this issue. CAKE is happy to hear Mishmash Eats is saving so much time by switching to CAKE POS. We hope you and your customers continue to have great things to say about CAKE's support, please get in touch if we can help you get more out of your CAKE Point of Sale.

Gives greater control over your point of sale and tracking!

Oct 20, 2017

Shaun H.

Business Owner

Restaurants, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Conversation Summary/Sample Review:

Before we started with CAKE, everything was done by hand so we had to write stuff down which posed a challenge because now you had to know what went on everything and how much things were to charge for extra. There was also no way for us to track anything, really. Now we can track sales of items in general as well as hourly, and there is even an option to track by 15-minute period, which is even greater. Changing the menu is easy and I don't have to have meetings to tell people about new prices and things, I just give a heads up and then it just shows up on the machine. Customization is super easy, so even if the customer wants something we don't have in there it's super easy to enter. And then my favorite part is that I can have different printers that send information where it needs to go, so I can send the fryer exactly what they need and the grill what they need which has helped us out a lot. Instead of looking at an order with a ton of information that makes it hard to see what needs to be done, each person can see exactly what they need to do for their part and then have it come together with better accuracy.

Cons: It would be great if customers could order online and pay with PayPal. An app for remote access to the system would be amazing.

Overall: Order accuracy and data tracking

Vendor Response

by CAKE from Sysco
on January 11, 2018

Thank you Shaun for a great review! We do offer online ordering, and an app for remote access to the system. We've contacted your Customer Success representative to ensure that CC Diner and Ice Cream gets your just desserts! We're happy to hear CAKE Point of Sale saves time for team and adds more money to your bottom line.

We have been very pleased with our experience with Cake, from the employer and employee standpoint.

Sep 29, 2017

Carol L.

Owner

Restaurants, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Before CAKE we were a small mom and pop shop handwriting tickets with no POS system. Having everything handwritten caused issues for cooks and if we were looking for specific item sales, we had to go through every single hand-written ticket to track that kind of data. What attracted me to CAKE was that it was a rental program, so there was not a lot of out of pocket upfront cost, which is really important for a small restaurant. Having reporting capabilities to see what we're selling and how much has been an invaluable service. I can see our busy hours, how we did last week, all that information is right at my fingertips. I can also change the menu from wherever, even my phone, so I love the fact that no matter where I personally am, I can change prices, add things to the menu, take things off the menu, and check out our sales. Our payroll company can also log in and generate payroll which eliminates the chance of human error and gives them the convenience to do payroll on their time frame. A huge plus is the ability to make changes, additions and deletions on our own without needing someone from Cake to do it. In addition, they are very receptive to our "wish list" and quick with trouble shooting and response to problems. This system truly saves us a lot of time and stress.

Cons: The updates on the system sometimes catch us by surprise and cause a little bit of confusion for the staff. Most of the updates are very helpful, but a times, they will make a change that does not work for us. Perhaps a little more warning on the changes would help.

Vendor Response

by CAKE from Sysco
on January 11, 2018

CAKE makes technology for independent businesses like yours to get more done with less money, time, and overhead. We're glad to hear that it's invaluable to your pizzeria. The next time you have an item on your wish list, please do reach out, and thank you for choosing CAKE!

Great experience, amazing support and the right way to buy software

Jul 27, 2017

Mike A.

Owner

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: We were using an older text driven system before that ran on an older OS on XP and we needed something that was Windows-oriented, vendor supported, and took support off of management's hands and handed it over to the people who are actually on the floor doing the work. Frankly the old system also broke a lot, and we needed something more technologically advanced. CAKE has been fantastic. Developing and managing the menu has been surprisingly easy, like the easiest thing I've ever done. Working with the categories and modifiers was just a piece of cake. All of the people working here love it. They came off a system they were already used to, and the conversion was completely painless and extremely fast. When we went from tickets to our old system it was a 6 month nightmare, it just took forever, and I was concerned switching to CAKE would be the same, but it was instant. The system was so intuitive, it's been really nice. It operates exactly how you think it should work, which is probably why staff took to it so readily. The way you can purchase it was also a huge factor for a small independent company like ours, so you can do a small down payment instead of a big cash outlay. It just works for us.

Cons: An ad-hoc reporting capability would be nice. The existing reports are substantial and you can download them into excel, but I would like to be able to create my own.

Vendor Response

by CAKE from Sysco
on August 16, 2017

Thank you Mike for your great review of CAKE! CAKE Point of Sale makes it easy for you to work faster, more efficiently, and with less overhead. We¿re glad to hear your staff is loving it as much as you are!

Very happy overall with the Cake System.

Jul 05, 2017

Joseph G.

manager

Restaurants, 11-50 employees

Used the software for: 6-12 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Our main problem before CAKE was time. It was taking too much time for servers to get something written on paper and get back to the POS to put everything in. If the internet was down everything was down so we wanted something cloud based so we could continue with transactions even if the internet had problems. CAKE meets all the needs we were looking for. We've got a much faster turnover rate on being able to get orders in and back to kitchen and out to the table, and we can continue taking orders even without internet, which have both helped with revenue. We also like using the guest manager system so when we run out of tables we can get numbers and page when tables open up which was an added benefit. I can also do things on the fly like change the menu even when I'm not on the restaurant, someone just gives me a call and I can add it from my personal laptop and it goes directly to the POS system, which has been really helpful as well.

Cons: Touch screen interaction is not instant. There is a half second lag in some of the menu screens. It may not sound like much, but anyone in the restaurant industry knows that every single second counts during the lunch rush. This lag also includes certain unnecessary animations between certain screens.

Certain features such as an on the fly print button from the table layout screen would decrease our table times.

The Split screen is very counter-productive compared to other systems.

Vendor Response

by CAKE from Sysco
on January 11, 2018

We're so happy to hear Cafe at the Gardens is running efficiently and profitably since switching to CAKE! But we are sorry to hear that you're experiencing a touch screen lag. If you haven't already done so, we advise contacting support@trycake.com for further investigation. We have brought this to the attention of our Product team in the meantime. Thank you for taking the time to share your experiences!

They Give You Choices....Who Doesn't Like Choices?

Jul 01, 2016

Zick M.

Owner

Food & Beverages, 11-50 employees

Used the software for: 6-12 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Look: Unlike many of the Micros and Aloha-type companies out there, the machine looks modern and even futuristic with the customer touch screen. We demo'd with Revel and their multi-screen set up looks out of place and almost alien-like. What is that?

Ease of Use: It has many features that make training a breeze. Training mode, quick search bar for menu items, global modifiers, etc. The screen is organized, and not cluttered with a bazillion different colors like a fireworks display. i always hated that with other systems.

Price: They give you what you NEED, whether it is included with the system or a 3rd party add on. This helps keep the cost down for folks like me who don't need a robust inventory system or scheduling software....if i did need it, I could add that on. They don't include, and charge you for everything, when you may not use everything.

Sysco: How can you not feel comfortable doing business with a POS company owned by this food distribution giant? This was part of why we went with them.

Cons: i must say, the name sounds a bit silly, but does Apple sell Apples?

The Support was a bit shaky for a minute but i was told they just added an additional Support department in Texas. Since then, it has been great!

I would like to see more from their loyalty program. Support told me this is being upgraded and will be included in an upcoming software update!

Overall: The highest grade i will ever give a POS system is a 9/10 because there is always something new and innovative that you will be chasing, no matter which system you have. Therefore there is no '10' system. These guys got the 9. They have a nice system, but what i like best, is that they survey their CURRENT customers to find out what they can do better, then make it better. And they give you choices.....who doesn't like choices?!

Recommendations to other buyers: I saw an earlier review where the guy claimed he was told that the online ordering was free. My advice to this guy is READ YOUR CONTRACT. A POS system is a very complex purchase with many components. How do you sign a contract for a purchase like this, without reading it?

Vendor Response

by CAKE from Sysco
on January 11, 2018

Thank you Zick for your thorough and clear enthusiasm for CAKE! We're thrilled to have stood out among so many great options in the POS marketplace, and we'll continue to improve our POS based on what our customers want.

Pros: We had a system before CAKE for several years that we couldnt upgrade, which was our biggest issue. It was becoming slower and slower and features werent very robust, even though it was very expensive. CAKE is very responsive from a customer service perspective, and theyre always very helpful. We feel very comfortable calling when we have issues, which dont often come up, whereas before we incurred service fees every time we needed customer support. The reporting is helpful from a record-keeping and costing perspective and does what we need. CAKE is always adding new features and improving the software aspect of it which is great because theres always something new we can take advantage of to improve our business. We were able to process more customers per hour because of increased efficiency, ease of use, and speed of the system. Its an attractive piece of hardware that fits in seamlessly with the rest of our aesthetic, and because of the customers ability to interact on the other side of the screen, its been a great benefit for our employees as tips went up substantially.

Cons: You have the ability to choose your owner credit card processor, but you have to purchase separate processing hardware. Running cards this way ads a layer of inefficiency to the transaction process, increasing service time.

Vendor Response

by CAKE from Sysco
on January 11, 2018

Thank you for choosing CAKE, Chris! We're excited that you can see increases in tips, and we're thrilled that you're getting the most out of CAKE by using all the features we offer

Streamline and solid POS employee facing screen

Oct 18, 2017

Loc T.

Fast Casual Business Owner

Restaurants, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I liked the system because it had a customer facing screen. I also didn't want to buy my own POS system so I could get updates from the software holder instead of getting stuck with outdated software. I like how they do send us updates and try to improve the system, constantly trying to make it better. I do everything remotely so there are a lot of new features that help with that too. I can pull reports quarterly and sales reports, look at tips and do all the payroll without a different system. Everything can be forwarded directly to my CPA. Even though there are things to improve on, I do recommend the system and like it a lot. I was very careful to pick the right one for the flow of the business, it feels right and after 2 years using it, it still feels great.

Cons: More frequent updates to remote manage since I usually work off site. Already does a good job, but lets keep the updates coming. I want to able to edit employee incorrect login times since I am always getting a text from an employee to help them fix it and be able to make discount changes remotely as well.

Overall: Remote reports I can download or pdf a copy. Menu changes that is remote along with daily emails on sales summary. Easy to setup menu also.

Vendor Response

by CAKE from Sysco
on January 11, 2018

CAKE appreciates your thorough and thoughtful review, We're glad more than two years later you are still getting great value from CAKE Point of Sale. We keep innovating our products so that tips and payroll are a snap. We hear your needs about more robust remote management, and we'll send your thoughts to our product development team.

Easy to use. Up and running in no time. Great customer service!

Nov 14, 2017

Rey G.

Manager

Restaurants, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: We've had 2 POS systems before we tried CAKE. The very first one we had was already 5 years old so it was running really slow and just couldn't handle what we needed it to do. We upgraded that one to Clover and we had high hopes but it just really didn't work out for us. We had batching issues, the numbers weren't matching, and honestly it ended up making more work for us with bookkeeping. Since we switched, closing and reporting have been so much easier. Everything is a lot easier to keep track of like sales and payroll and it's so much nicer because you can see all that online. It's also easier to add new menu items or move things around and just easier to use in general, especially once we got everything up and running. It's a simple set up and I'd definitely recommend just giving it a try.

Cons: No Big cons really. One minor con, is that we wish we could accept partial payment on our regular customers running tabs. It would make it so much easier.

Overall: Ease of use and so much easier trying new staff members.

Vendor Response

by CAKE from Sysco
on January 11, 2018

Thank you for taking the time to review CAKE, Rey! We're glad to hear this is the best of the 3 Point of Sale systems you've tried in your restaurant. We make it easy for you to open, close, and simply generate reports from anywhere.

This video from CAKE University can help you with more information on splitting orders by payments. Thank you for choosing CAKE for Bon Vinos Bistro and Bakery.

Owner of 2 bars for 5 years.

Aug 07, 2017

Brian C.

Owner

Food & Beverages, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: We were iPad based with our old system which made us slaves to wifi and it went out all the time. There were daily complaints and we had too much revenue for that kind of system so it just didn't work out for us. A POS should just work and CAKE works. It's been about two years since we'e switched and there are never any complaints from the staff anymore. As an owner, I'm a report guy. The backend reports are self-explanatory and extremely comprehensive. It makes it easy to check out what's being given out in discounts and comps, online orders, sales by category, sales by employee, sales by quarter hour, sales vs labor costs, pretty much anything you'd want to know. It makes tax and bookkeeping easier, which is very important to me. The whole system is easy to use, the interface is simple, and as soon as I can I'm going to switch my other bar to CAKE too.

Cons: I don't like the fact that it only reports cash closed on the back end instead of what is actually opened. So I don't get the true sales we are making until the very end of the night.

Vendor Response

by CAKE from Sysco
on January 11, 2018

Thank you for taking the time to share your great review Brian! We love reports ourselves, and we're glad the CAKE Point of Sale gives you the reporting you need to run your bar your way.

Thank you for your feedback on reporting. We hear you, and the issue is on our radar.

Efficiency on so many levels....

May 20, 2017

Caryn P.

Owner

Food & Beverages, 11-50 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: We have seen an increase in profits, customer service and the reporting ability has helped to make our business better. Both in the front and back of the house. We had been operating on old-fashioned handwritten tickets, implementing this system has benefited us in so many ways. I love the ability to be able to log on from home and see the sales at any given time. In addition, I have been so pleased with the quality of personal customer service I have received from the lead sales manager. He has helped with the initial start up, set up and functionality of the system has provided attention to detail and any hiccups that have ever arisen he has all problems solved quickly and efficiently. I, as well as the staff, find the system pretty intuitive. We have decided to implement online ordering now, and I hope to see an increase in sales. Overall, I am pleased with Cake.

Cons: I am not thrilled with the credit card processing company that we must use, I would prefer to someone else.

Overall: loss prevention, reporting

Vendor Response

by CAKE from Sysco
on January 11, 2018

Thank you for taking the time to voice your experiences, Caryn! We do offer the option to choose a different credit card processor, although the problem is we can't offer support if issues should arise. If you'd like more information about a 3rd party processor, please contact support@trycake.com

good program

Nov 08, 2017

lorenia s.

administrator

Restaurants, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: When we switched from our old POS to CAKE, we were looking for something faster and easier which is exactly what we got. Our old system had a server and all the data made it super slow. We like having the ipads that take orders faster right at the table. It's a lot easier to update the menu or make changes and I can actually change it from my computer so I don't even have to be in the restaurant. I can do it from home the night before and it'll be ready the next day. I also look at sales reports and employee hours from home a lot too. There's not a lot of user error, and it makes things in general a lot smoother.

Cons: the connection with iPad has to refresh often , that means the waitress has to check iPad before going to tables i am not sure is because the system or our connection is very poor.

Vendor Response

by CAKE from Sysco
on January 11, 2018

CAKE is happy to hear the Avenue Cafe is working smarter, faster, and more easily with CAKE Point of Sale. We make it simple for you to update your menus and manage your restaurant from anywhere, so you get more done while going about your busy day. It sounds like your OrderPad is having some technical issues, It sounds like your OrderPad is having some technical issues, if you¿d like to reach out to support@trycake.com we'd be happy to help you work through the issue so your hardware is performing as intended. Thank you for choosing CAKE!

Restaurant

Jun 08, 2017

alicia s.

Manager

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The CAKE system is a lot more convenient than using a little old-fashioned register. It's a very helpful system. Keeping up with orders is way more convenient and we love being able to have a count of what you're selling at the end of the day. We can see what's being sold and what's being given away and at the end of the day, you can really see a breakdown of the profit. Any other system can't really do that. It's definitely helped us see what things are popular and what's not great sellers so we can give our customers more of what they want, and it makes it easier to see what staff is not selling and giving away for free. It's just a very convenient, helpful register and I've seen other businesses using it and there are so many different settings in the program for bigger facilities. If someone doesn't have this program, they don't know what they're missing. It just makes everything so much easier, and I've dealt with plenty of registers before. This is as simple as it gets. I'd recommend it to anyone

Overall: It helps a lot by keeping track of your sales.

Vendor Response

by CAKE from Sysco
on February 14, 2018

Thank you Alicia for your great review of CAKE! We have to agree, old-fashioned registers are so last century. CAKE is glad Anthony¿s Mediterranean has the information and tools you need to streamline your operations and improve your business. We appreciate your glowing review and we¿ll keep working hard to earn your praise.

So Easy to Use!

Nov 22, 2017

Jaime K.

Owner

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: CAKE was our first POS for this location. As far as changing menu items or modifiers or printers it's super easy, hands down way easier than any other program I've used. It's also very easy from a user standpoint for staff members to ring things in and find items. Because it's not overly complicated and just very straightforward it was super easy to get the restaurant up and running when we started out. I use the sales reports and also the time and attendance reports for payroll. It's very convenient to have it as well as remote access. We're also able to see if people delete things prior to payment or after being sent to the kitchen to be made, so we were actually able to catch an employee stealing with that information. Overall I think it's great. If you're thinking about trying it I say go for it. The fees are reasonable, it's nice to have credit card processing straight through it, and when we batch out at the end of the month, we can log in and see easily what the fees were and what we received. I'm very happy with it and would definitely recommend it.

Cons: I honestly do not have anything negative to say. However, adding a stylus to the signature pad would be helpful for guests less savvy with tablets.

Vendor Response

by CAKE from Sysco
on January 09, 2018

Thank you Jaime for using CAKE for the 8th Street Filling Station. CAKE Point of Sale was built to be intuitive and user-friendly for you restaurant. Our reporting makes it easier for you to make data-backed decisions on how best to run your restaurant. Thank you for recommending CAKE Point of Sale!

Productive

Oct 20, 2017

Esther A.

Owner

Restaurants, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: We used to run our restaurant old school with just tickets. We find that the computer system lets you have more readable tickets for the chefs and descriptive tickets with tabs for putting in how you want things without the servers having to write everything, so it saves them a lot of time and it's faster and neater. We use it also to take inventory, and we can see exactly how much we sold each day, which is easier for us. We can also see most popular items and if something's not selling we can try something different with our changing specials. The workers use it to clock in on our computers and it's really easy to get that to our accountant. Another thing CAKE did for us that no one else really offers is when we initially put our menu up, CAKE did all the work. They set up all the tabs and modifiers and it was super easy for us which was great.

Cons: Customer Support is not too helpful. They could work on that aspect. They are only helpful to a certain extent.

Overall: Faster service, order is clearly read by the servers and chefs.

Vendor Response

by CAKE from Sysco
on February 14, 2018

Thank you Esther for taking the time to discuss your experiences with CAKE. We have revamped our customer support system and are proud to say we get to most calls in under 30 seconds and resolve issues under 2 minutes. Please feel free to get in touch and see how much we¿ve improved. We¿re glad Maranatha¿s Steakhouse is running smoother since ditching paper tickets.

Best POS system I have used in my 20 year career.

May 02, 2017

Shonna H.

Owner/Chef

Restaurants, 1-10 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: We're coming up on our one-year anniversary with CAKE and I can't think of a single bad thing to say about it. Before CAKE, all of our systems were really hard to upgrade or make any changes. With CAKE, I can do it from home, review reports, and it's so easy for the servers and chefs as well as our customers to read and use. The set up was so easy, we've hardly had any problems, and unlike other places where we've had to make tons of calls and emails without even hearing back from anyone, the CAKE team gets us back up and running immediately, they have never missed a phone call, and they walked me through step by step in a way that was easy to understand. We looked at two other products before choosing this one and have absolutely no regrets. I feel really tied into the core of the restaurant, and they have a lot to do with it. Thanks for making my restaurant run better!

Cons: We had some trouble with splitting tickets. After help from CAKE and their customer service department we implemented additional training in house and the problem has been solved.

Overall: Easy to use, fast and reliable.

Vendor Response

by CAKE from Sysco
on January 11, 2018

Thank you Shonna for your wonderful review of CAKE! We're happy things are going so well at the Old Soul Cafe, and we're delighted our customer success team and support have kept things running smoothly for you

Switching to CAKE has made a huge difference for our cafe

May 15, 2017

Kimbi M.

Owner

Restaurants, 11-50 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Cons: When doing monthly bookkeeping you cannot export a sales report broken down for each day, only one day or a selection of days lumped together into one sales totals, so I have to copy each days sales individually into my bookkeeping software, seems like it would be an easy fix for them but no one has listened to my suggestion to make the change.

Overall: Switching to CAKE has made a huge difference for our restaurant. Now that we have offline options, we've saved a lot of money being able to accept credit cards and not having to refuse people without cash. The lower percentage on CAKE payment processing probably saves us thousands a month just in credit card payments alone. Not being able to track labor costs to sales previously created unexpected labor costs for monthly bookkeeping and other systems were just not very dynamic. The credit card swipers never break, which is another problem we had before. The employee tracking has also been really useful and the time audit report has really helped us find payroll fraud. We're definitely seeing a great return on our investment and would recommend it to others.

Vendor Response

by CAKE from Sysco
on January 11, 2018

We're glad to hear CAKE has made your restaurant run so much more efficiently and profitably. We are working on adding the daily reporting you mentioned, and we're listening Kimbi, thank you so much for your invaluable feedback!

Great Product

May 05, 2017

Juanita M.

Front Line Supervisor

Restaurants, 1-10 employees

Used the software for: 2+ years

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: CAKE is our first POS system and it has made a huge difference from pen and paper. Orders are less complicated and we have easy access to all the information we need for both the restaurant and catering sides of our business (receipts, signatures, credit cards, customer info.) Adjustments to the menu take seconds and there's no paper to lose. Online ordering has increased a lot, orders are going out faster, and of course in restaurant operations efficiency is key. On top of that, we have great reports so we don't have to do math for trends, and it's so easy to learn for new staff. We're really happy overall and would definitely recommend it!

Cons: When the system updates, it will revert back original settings after updates. Some options aren't customizable.

Vendor Response

by CAKE from Sysco
on January 11, 2018

Juanita, we thank you for your honest and thoughtful feedback. We're thrilled to hear online ordering is doing great work for you, it sounds like your efficiency is way up and we're way excited to hear that! We are sorry your settings reverted back after updating, if that ever happens again, please contact support@trycake.com so we can get you up and running again as soon as possible!

My experience with CAKE has been amazing!

Aug 30, 2017

Sandra W.

Owner

Restaurants, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like being able to contact technical support or customer service 24/7 and getting a LIVE person right away and I like being able to turn my POS system over to the tech so that they can figure out what my problem is instead of them trying to explain to me how I can fix the problem. It's also nice to be able to see my reports online so that I can keep up with my business while I'm away from my restaurant on a trip. POS systems are expensive and their lease-to-own program allowed us to get a top quality POS system so that we could concentrate our money on buying supplies for the restaurant when we first opened.

Cons: The only complaint that I have about this system is that there are limited options when setting up new employees privileges. I would like to set different privileges for each individual employee instead of the current options of "exempt" or "non-exempt". Sometimes I need to give someone additional privileges but not complete run of the whole system.

Vendor Response

by CAKE from Sysco
on January 11, 2018

CAKE does our best to ensure we deliver great customer service, and we're glad Shrimpy's has had a great experience getting the support you need. Our upcoming update, available to all our customers in the coming months, has a complete revamp of user management, including permissions which should fix this issue.

Very easy to use and very convenient. Takes a lot of the stress out of inventory control.

Aug 23, 2017

Anna S.

Owner

Food & Beverages, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Conversation Summary/Sample Review:

When we opened our restaurant, we were worried about inventory control. Our sandwiches are all about choice which means a lot of different modifiers. CAKE has made keeping up with those modifiers and inventory a lot easier. We check every week to see what's selling, so we can manage what we need to have. We were doing a festival this year and thanks to this system, I was able to go in and check last year's numbers so we knew exactly what to stock this year. I've also used the information from the reports to do our taxes. I especially like that I can change anything from my laptop at home, so if I wake up at 2 AM and forgot something I can do it right away instead of waiting until I'm back in the restaurant. There aren't really many problems but every time I have one I just call and it's usually fixed.

Overall: Piece of mind. It made things easier so I was able to relax about the POS system and focus on other things.

Vendor Response

by CAKE from Sysco
on October 16, 2017

CAKE is happy we're keeping Sharp's Deli running smoothly and our Point of Sale gives you the freedom to modify sandwiches your way. Making taxes, ordering, and managing remotely possible are all pieces of CAKE! Thank you for the great review, we're glad there's nothing negative to say, and if there is, please get in touch right away.

Best Pos system

Nov 16, 2017

Kerry M.

Owner

Food & Beverages, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love how easy it is to customize everything to the way you need it, it's very easy to train new employees. Makes taking orders faster and if we ever have issues the customer service is great and they fix any issues fast.

Cons: There are certain things I would like to be able to customize, I know recently they changed you can't change an order after it's been printed and with having call in orders people sometimes come back and change things and we can't go back and edit it.

Overall: Keeping tracks of what we sell and don't sell and taking inventory. The time clock that it has for employees as we didn't have a system and this is way more accurate than the way we were using. Everything is being paid code that gets put in as there would be missed expenses when we were using a cash register. Saves on paper as they can sign on the screen. The close cash gets sent to my email so if I'm not there I can get them at home.

Vendor Response

by CAKE from Sysco
on January 11, 2018

Thank you Kerry for taking the time to review CAKE. We removed the ability to change orders after they're sent to the kitchen to increase transparency and boost revenue while fully tracking every dollar from every transaction. We're happy Steveo's is saving paper, time, and money by using CAKE Point of Sale.

The Best POS System Out There

Nov 27, 2018

Kim T.

Owner

Food & Beverages, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love everything about this Software. I like that it's easily managed both in house and over the internet. I like the ease of handling customer orders and employee management. But, my favorite thing is the Customer Support is beyond excellent.

Cons: That when an employee is terminated from the system, there is no way to get their information back. If they come back to employment, they must be reentered. If they file a claim, for example, their back information needs to be obtained from Customer Service.

Overall: We first started with Cake when they were a brand new company. We've had some issues and the Cake team always listens and is open to fresh ideas. The biggest accomplishment was to be able to remotely handle employee issues. I can manage hours, look at reports and handle everything from the comfort of my own home if I choose. And it's so easy.

Vendor Response

by CAKE from Sysco
on December 11, 2018

Hi Kim, thanks so much for your review! We love to hear that your POS has been so easy to use, and that our Customer Support has been so helpful! Also thank you for the feedback about employees that leave but may come back again later. We will pass that on to our Product Team to see if that is something we can address in the future.

Overall, my experience with CAKE has been a great one

Jun 28, 2017

Lori C.

Manger

Food & Beverages, 11-50 employees

Used the software for: 2+ years

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The product is a Huge timesaver for myself and for my staff. We were with Abacus prior to this and it was a nightmare. With Cake everything is right at your finger tips. It has taken so much time off of our daily reporting and closing procedures. Also, Unlike the prior company we were using. There is no longer a wait period for entering new items into the system or updating pricing. So convient!!! We have been using the system now for over 2 years and have been completely happy with the system and the customer service as well.

Cons: There is not much that I dislike about this product. There have been small issues that were immediately taken care of and resolved as quickly as possible. It is a start up company. so there are always going to be some growing pains.

Overall: Ease of use. Cut down on time for closing procedures. Immediately goes live with new product or pricing.

Vendor Response

by CAKE from Sysco
on January 11, 2018

Thank you for your awesome review, Lori! CAKE knows issues can happen, but we strive to provide excellent support to get you back up and running. We're happy CAKE makes it easy for 903 Mills Market to do daily reporting and update your prices.

Very Good experience

Sep 28, 2017

Tony F.

Owner

Restaurants, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: We've had CAKE at this restaurant since day one. It's super user friendly and so far very low-maintenance. I love that it's cloud based, so there's no worrying about computers going down or something not booting correctly. The system has the complexity built in but it's also still easy to use. We use sales and labor reports to track item sales, which helps with inventory because it gives a direct shot of what we're using instead of guessing what to reorder or what we might need. It's easy to update the menu, and a lot of it you can even do from your phone. It just makes the job easier and there are so many things that I don't have to worry about. I don't take it for granted because I know better having worked in other systems in the past but if the average user knew the alternative to not having it they'd see how much harder it would be having to do everything by hand. It's a huge difference.

Vendor Response

by CAKE from Sysco
on January 11, 2018

CAKE is glad to hear our Point of Sale is robust enough to offer you the features you need, and simple enough to be easy for your staff to use. Inventory tracking and automation is just one way you can save money and time without unnecessary guesswork or expense. Thank you for your great review, and for choosing CAKE.

AWESOME Customer Service

Dec 03, 2018

Jacqueline C.

Owner

Restaurants, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to use, cloud based updates so you always have the latest version of software, AMAZING customer service, team take suggestions for features to be added and ACTUALLY applies those suggestions.

Cons: We have been happy with all aspects of CAKE

Overall: We've had CAKE for almost 2 years and have been very happy with the product. The hardware has been very sturdy and we haven't had any issues with the equipment. We recently added an order pad to our establishment. Our customer success manager, helped us look at our options so that we could select the best equipment for our patio. On opening day for our new patio we had an issue with a power supply for the order pad WiFi access point. CSR drove up a replacement the next day, so that we would be able to be up and running for our busy Friday night. She has been the greatest help with all things related to our POS system.

Vendor Response

by CAKE from Sysco
on December 11, 2018

Thanks so much for your review, Jacqueline! We love to hear that you have found your CAKE Point of Sale easy to use and have such amazing support from your Customer Success Manager! So great to hear that they went above and beyond to help you guys out with the OrderPad and made sure everything was up and running. We take care of our customers and appreciate your business!

Very user friendly!

Oct 10, 2017

Jessica T.

Owner

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: We were a start-up, and we chose CAKE because it was affordable and very user-friendly. It was super easy for training our servers and getting our restaurant up and running. Everyone interacting with it has an easy time. We like using it for our time sheets, it's good for basic reporting, and the option for remote access works wonderfully. For the price point, CAKE is a good system to have.

Cons: Not the most in depth sysytem for reports but overall great for the price. When setting up menu items the features sometimes take a long time to set up. Overall we have been very happy with cake.

Overall: We were a start-up, and we chose CAKE because it was affordable and very user-friendly. It was super easy for training our servers and getting our restaurant up and running. Everyone interacting with it has an easy time. We like using it for our time sheets, it's good for basic reporting, and the option for remote access works wonderfully. For the price point, CAKE is a good system to have.

Vendor Response

by CAKE from Sysco
on January 11, 2018

Thank you for the great feedback Jessica, we appreciate you taking the time to go in-depth with you experience with CAKE. You can contact support online at support@trycake.com to provide feedback on reporting limitations. We use all customer feedback to improve our products. We're glad CAKE is intuitive, and gives you the freedom to manage your restaurant from anywhere.

Prior to CAKE, I just used Square. The two major issues were that it was more expensive for processi

Dec 01, 2017

Todd N.

Owner

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: Prior to CAKE, I just used Square. The two major issues were that it was more expensive for processing, and we also had issues with the connection. CAKE is much easier now. We've only had one issue in 18 months and that was on our end. It's definitely made things a lot easier for us, like looking back year over year particular days, so we can see holiday week sales and things like that. For payroll it's all in one place, which we like. It's definitely easy to make any changes to the menu, and it's easier on the staff which makes it faster for the customer. It's just really easy to use and I've recommended it to several other people

Overall: When there is an issue, and it is rare, it is fixed quickly. Could use a merge check feature but I'm sure it's coming soon

Vendor Response

by CAKE from Sysco
on January 16, 2018

Todd, we¿re glad to hear that Smokin¿ Toad¿s BBQ is having a great experience with CAKE Point of Sale since switching from Square. CAKE is proud to offer one low processing rate that is among the lowest in the industry! CAKE Point of Sale is a robust, stable system so we¿re glad you haven¿t had many issues. If you need faster support, support@trycake.com is always available to answer your questions. We¿ll pass along your merge check feature to development, thank you for taking the time to review CAKE!

Great overall product.

Jan 22, 2018

Anthony L.

Owner

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Pros: Overall Cake works well for our business. It is easily modified by management and owners. Easily modify menu in a timely manner.

Cons: We offer delivery, takeout, and dine in. It would great if the kitchen ticket would be bold for delivery. Also wish that the kitchen printer would print all modifiers in red to eliminate kitchen mistakes. During rushes the kitchen staff could glance at the prep ticket rather than having to read the entire ticket again. Another issue is when creating side items for example, baked potatoes, you have to create a baked potato plain, baked potato with butter, a baked potato with butter and sour cream, etc. therefore cluttering up the screen.

Vendor Response

by CAKE from Sysco
on March 07, 2018

Thank you for your thoughtful feedback of The Oven Mitt's experience with CAKE Point of Sale. You can increase the font size of prep tickets, and in the future we'll allow you to modify orders to print information in red per your request. Our user feedback has shown that adding modifiers for modifiers tends to create confusion. Please contact support@trycake.com if you have issues getting anything set up for your restaurant.

BEST Point of Sale System Out There!

Jul 11, 2017

Austin B.

Food and Beverage Director / Executive Chef

Food & Beverages, 1-10 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Our old system was constantly down. Their servers were in Vegas so if anything happened there or here we couldn't use it. There is no comparison with the pure ease of using CAKE. We love the detailed reports we can customize to see anything and everything I'd like to see, and they're quick and easy to run every night. It definitely saves us time, and it saves the team time in putting in orders and info. Another issue we had before was the old system constantly losing tickets during the process, and we haven't lost a single one since we switched. We also like that it looks presentable and not like a clunky computer.

Cons: Occasional issues with the time it takes to run a gift card. Not currently able to accept Chip cards and the online order system is a little dated.

Vendor Response

by CAKE from Sysco
on January 11, 2018

Thank you for the great praise, Austin! We're glad to hear Central Valley Medical Center is serving food and checking reports with ease. You'll never have to lose another ticket again with CAKE, and why yes, we have to agree our hardware looks amazing ;) You shouldn't have issues running gift cards, you should contact support@trycake.com and they can help you get you swiping faster. Support is also a great place to mention your chip card feedback ;)

Cake has made a big difference in running my bagel shops. I have more time to focus on my customers.

Oct 26, 2017

Mark S.

Owner

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: We were using a cash register before and I had looked at a number of different computerized options. When they brought this to me, it really looked like a great solution for us and has proven to be just that. Paperwork is much easier. Before it was all manual. I'd get the daily paperwork and have to enter it to have any idea of what we were doing so I'd have to spend a lot of time on that. It's basically 10% of the time it used to take which has freed me up tremendously to do more important things. In terms of keeping track of finances and hourly wages it has been a big improvement. I have two locations and now I'm able to keep track of both whether I'm there or not. On my day off I can keep track of what's going on remotely, which I definitely do check on many times every day. We don't have any big problems at all, and I just really love the system.

Vendor Response

by CAKE from Sysco
on January 11, 2018

Thank you Mark for an excellent review of CAKE Point of Sale! We're thrilled to hear you've had such an overwhelmingly positive experience and that CAKE POS saves you time, money, and worry in managing your restaurant. We hope both locations of Island Bagel Co. continue to perform better when served with CAKE.

CAKE POS gets better all the time. They are always trying to make things better.

Jul 20, 2017

Stephen S.

President

Restaurants, 11-50 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: We used to run everything out of a couple of regular registers. Now everything is tied together. No more guest checks running back and forth to the kitchen. It was a challenge at first, but the you get used to the system the better it is. We like the simplified reports. It's a lot easier to track sales within categories so we have a good idea of what's selling and what's not. Restaurants are always trying to get something that'll sell a little better. This makes it easier to figure out what you made at the end of the day, which helps us run the business better.

Cons: I wish they had way to set up an automatic happy hour for the bar. It would be nice if it could be programed for say from 2-6 fifty cents of on all alcoholic drinks.

Overall: Better tracking of drinks and food.

Vendor Response

by CAKE from Sysco
on January 11, 2018

Johnny Ringo's, we're your huckleberry when it comes to retiring registers. If you ever need to train new staff or want to learn more about what your CAKE Point of Sale can do, please do visit CAKE University at https://university.cake.net/ for more videos and pro-tips.

Pros: The menu is easy to edit, training new employees takes much less time than our previous system, no major problems.

Cons: A complete menu change or even price change can be very time consuming. The customer interface can be difficult for some clients to use. If they press the screen and it doesn't register, they'll press harder to no avail. The customer screen seems to like a light touch best.

Overall: The chief benefit for us was the reduced time in training new employees. Previously, employees had to learn a "short hand" to take orders or make orders, it took quite some time and some never fully became fluent. Interaction with the customer has become more clear, less mistaken orders, etc. Overall, we are happy with this product and would purchase again.

Vendor Response

by CAKE from Sysco
on August 02, 2018

Thank you Louis for your kind review! We appreciate you being a customer for several years and are happy to hear that training new employees and customer interactions are much improved. As for menu changes and the customer display, I'll make sure to share that feedback with our Product Team as we are always working on improvements to our products.

We've been using CAKE since we opened two years ago and it has been a great asset to our business.

Feb 20, 2018

Amanda C.

Owner/Manager

Restaurants, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Everything! This POS is user friends for all levels of employees from servers to managers. It is very intuitive and allows for easy corrections to common errors. The training mode is wonderful for new employees, and the visual seating map is a life saver. As a manager, the selection of Reports is phenomenal. I am able to compare sales, cost and labor day to day, month to month or year to year. Conducting monthly payroll is very easy due to the Time Clock reports that include Breaks, Meals and Individual Tips. Although this CAKE is simple in some ways, it is comprehensive in others. I know that we still have a long way to go before we truly understand the scope of this products versatility and usefulness, but we are always coming across new applications for this POS everyday.

Cons: So far the Cons are very limited. In some areas it is very specific and if an items is not set up properly, it can effect our efficiency in getting out proper products or printer accurate receipts. So far that is the only thing we have had to be very aware of.

Overall: Accurate business analysis and efficiency for serving staff.

Vendor Response

by CAKE from Sysco
on March 19, 2018

CAKE is glad to hear Garibaldi Portside Bistro sees CAKE as a great asset to your restaurant. Our Point of Sale makes it easy for you to train new employees, view vital reports, and keep track of monthly payroll.

We encourage you to reach out to support@trycake.com to get technical support to troubleshoot your printer issue. Thank you for your excellent review of CAKE.

Very helpful Staff and easy to use software

Oct 20, 2017

Mauricio R.

Manager

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: We chose CAKE because it was affordable and very user-friendly and highly recommended by our Sysco Agent. We are a small coffee Shop and our staff has been quick to learn how to use it they seem to have an easy time. We are using it for our time sheets, it's good for basic reporting, We are not using the tablet yet but I know another place that uses it and they seem to be happy with it. For the price point I think CAKE is a good system to have.

Cons: Would like that the system had a way to customize reports (Like the fonts or the way they appear) but overall good for the price. When setting up menu items the features sometimes take a long time to set up. We have been happy with cake. Now finally we are able to manage time sheets from anywhere.

Vendor Response

by CAKE from Sysco
on October 26, 2017

CAKE Point of Sale is meant to be the affordable solution that keeps your whole team working smarter while being extremely intuitive and user-friendly. Glad to hear CAKE is part of your Perfect Equation!

Cake is Good

Dec 01, 2018

Linda L.

Owner

Restaurants, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Cake POS is easy to use and maintain especially for a restaurant that modifies the menu often. Customer service has always been helpful.

Cons: One suggestion is to solicit feedback prior to making software changes - some of the changes have required work arounds for my restaurant usage model.

Overall: Reports are very intuitive and provide helpful insights.

Vendor Response

by CAKE from Sysco
on December 11, 2018

Hi Linda, thanks for the kind words! We try to make our solution as flexible and easy to use as possible, we are glad that you have found it to work well for your restaurant. Thank you for your suggestion about soliciting feedback. We do our best to solicit feedback from customers and design the best solutions for our customers, but we understand that sometimes changes may not work for everyone. If you have any issues or have any feedback you would like to provide at any time, please contact Support or your Customer Success representative. We also have a Beta program as well, that allows customers to test new releases if that is something you might be interested in participating in.

We needed a POS system that also helped us with the whole restaurant operation. As an owner, it help

Jun 23, 2017

Jose F.

Business Owner

Food & Beverages, 1-10 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Value, Exelent Customer Service, Modern looking. We never had a problem with the system, and any time we had a question customer service was readelly available.

Overall: We needed a POS system that also helped us with the whole restaurant operation. As an owner, it helped me a lot in tracking food costs and scheduling employees. I can print graphs and see when we're busier and what resources we need more. It has helped us a lot with allocating resources better and making everything faster. Customers really like the modern look of the POS and using it which has been an unexpected bonus. Another thing we like is that it seems to be very intuitive, it's really easy to figure it out. The rates are good and the customer service is easy to reach and quick to give us solutions to the very few problems we have had.

Vendor Response

by CAKE from Sysco
on January 11, 2018

We're glad Wako Taco is doing great since it started serving CAKE! We enjoy hearing that our reporting empowers busy owners like you to make decisions backed by data. And thanks for the aesthetics feedback, we're not vain, but we think our hardware is looking pretty great also :)

Restaurant Manager

Oct 02, 2018

Hamid K.

Manager

Restaurants, 11-50 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: 24/7 customer service is the best option enabling us to call and receive customer support at any time. We have contacted support line many times and the longest we have waited, so far, has bee 3 minutes. We have not used any other software in the past to compare it with, but it has been useful and reliable so far.

Cons: Though customer service is available 24 / 7 and they are courteous, the software seems to be limited and their process does not allow their engineers to add some of the required features necessary/important to the individual businesses. They require multiple business requests before they look into adding some features.

Overall: The overall experience has been good so far. 85% of the time the customer service has been able to resolve our issues right away with few occasions when they needed more time to consult their technical team asking their engineers to review the issue to get back to us.

Vendor Response

by CAKE from Sysco
on October 10, 2018

Hi Hamid, thanks for your review! We pride ourselves on our 24/7 customer support and are glad to hear you have found it useful. We understand that there are always features and ways that we can improve, so we do appreciate the feedback that you have been providing and seriously take all customer feedback into account as we plan for new feature updates. Thank you for your patience and we appreciate your business.

Save time, money, and no mistakes.

Sep 10, 2018

Kelly R.

Owner

Restaurants, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The POS register is easy to use my husband is not in the 21st century when is comes to technology, he is the only person that runs the register and inputs orders.

Cons: Nothing I can think of right now, there are a couple little features I would like but they are more for convenience for my restaurant.

Overall: Cake has made starting my small restaurant of 1 employee, my husband and myself easy to maintain. We do not have to worry about reading handwriting, lost tickets, and so many other things that can go wrong with human errors.

The main reason I chose the Cake system is because of the built in online ordering system. I do not have to pay a 3rd party for this feature, it has been flawless and a very important part of our business.

The record keeping and report system saves so much time, the system sends reports to my accountant daily and monthly I just set it up and forget it.

Time sheets, sales tax reports, so much more I could write a book. Overall the Cake system has been wonderful for us we just hit our one year make of opening this restaurant and we keep growing.

Vendor Response

by CAKE from Sysco
on September 11, 2018

Hi Kelly, thanks for your kind review! We love being a part of our customer's success stories. Cheers to your first year and continuing to grow with CAKE!

Excellent

Aug 24, 2017

Bud J.

Owner

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: The specific tipping point for me was our old POS system, when the internet went out, it just completely froze up. When I found out that CAKE has an offline mode so we can keep going even without internet and can keep running smoothly once the internet comes back on, that was the perfect thing for me. It's sleeker, looks modern, and everybody always thinks it's an Apple product because it looks so fancy. We use it for everything except inventory. I like that I can track all my different locations via my phone or laptop, so that makes it easier for me to stay on top of everything. It's really user friendly and easy to modify to your business.

Vendor Response

by CAKE from Sysco
on January 11, 2018

We're glad your restaurant is running better since you started using CAKE. Bud, we're delighted to hear there aren't any cons to your CAKE experience, and please do get in touch at support@trycake.com if you ever need anything.

The cake system is easy to use. Its quick and also very safe. We love It!

Jul 24, 2017

zachary t.

G.M

Consumer Services, 1-10 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: We switched to CAKE because it does cheaper credit card processing, and on top of that it's a lot better as a system to calculate our numbers, and we can even use it to keep track of inventory. I like how they constantly do maintenance and updates, which keeps things running smoothly and up to date. I also like how it sends close out reports via email which we can access remotely from anywhere.

Cons: Their could be a better tax exempt button. For our customers that have an tax exempt card. You can still turn the tax of very simply. But it could be helpful. I have spoken with them about this and they are currently working on it. Thanks cake.

Overall: Their is so many benefits to switching to cake. It save your cc processing money the system is smooth and easy to use. Keeps payroll and invintory for you. Makes my job as a manager much easier to run a restaurant.

Pros: Ease of use for staff and for us to program.Always works never seems to go down. They do try to add options when requested if it's possible .love that you can process credit cards when internet is down as it saves info for later.Also can view info from phone or computer when away from my restaurant.

Cons: Reports currently only go back 100 days but they are working to change that.The Time clock dosnt export to quick books would help as we do our own payroll

Overall: Ease of training new staff and programming it.This software has saved me so many hours of work between programming it with menu and making changes,to training new people . Being able to make changes on any computer while open is a huge plus.

Vendor Response

by CAKE from Sysco
on June 13, 2018

Thanks, Scott! We strive to make things easier for our customers, from setup to running your business day to day. We are always working to improve, and will pass on your feedback about reports and time clock to our Product Team.

Our old system was complicated. The Cake system is easy to manage and easy to use.

Aug 03, 2017

Lisa E.

Business Owner

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: We truly enjoy how easy to use this system is. With it being touch screen and having categories within each product, the system is easy to understand and easy to use. The system also does a wonderful job of being able to give us statistics on which of our products are the most popular. It keeps track of payroll and clocking in and out. It also it easy to navigate around in. Another thing we love is the customer service provided. Whenever we have issues or questions, customer service is always there to help out.

Cons: When we are super busy, sometimes it's hard for us because we only have one system. We are working on getting a tablet to see if it provides a solution to our conflict. When we have a customer at the drive through and one inside, it's difficult to take care of both at the same time. When we are getting slammed during lunch, it provides a small roadblock to the flow of things.

Vendor Response

by CAKE from Sysco
on January 11, 2018

Lisa, we're always glad to hear about ease of use with CAKE Point of Sale! CAKE makes tools that makes it easy for Gingersnaps to run its operations more efficiently every shift. You sure sound busy; we would recommend and OrderPad to help get more out of your POS. Thank you for your great feedback,

Happy with it.

Jan 15, 2018

Mary S.

Owner

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

Pros: Being able to set system up so it saves having to special instruct different things on our menu. Being able to make changes off-site when something needs to get changed. The ease of entering new employees, deleting employees, doing payroll and seeing who is working at any time.

Cons: Felt kind of lost at first when starting out without a person on site to answer questions. Getting the system wired was a little scary. We had a pos system before so wiring was done and helped us a lot. Would not have wanted to attempt that on my own. Felt overwhelmed at first with entering all the information and getting things set up the right way.

Vendor Response

by CAKE from Sysco
on March 07, 2018

CAKE is happy Mary's Cafe has learned how to get the most out of our POS system. CAKE does offer on-site installation and training to ensure your restaurant has a seamless transition. We hope you continue to onboard new employees easily, and perform payroll effortlessly. We ensure a system that anyone can setup and get trained on in less time. We appreciate you taking the time to write, thank you for choosing CAKE!

Professional and very helpful

Feb 26, 2018

Teri H.

business owner

Food & Beverages, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: data rich resource for the store manager and owner - I use the software daily for quick reports and price changes to positively impact our profitability

Cons: The software does not accommodate Apple-pay which is frequently a disappointment to our customers here in Silicon Valley. occasional interruptions in service seems to happen on busy weekends are costly and affect customer service

Overall: saves me time, helps with payroll, provides good data

Vendor Response

by CAKE from Sysco
on March 26, 2018

CAKE is proud to help Los Gatos serve your customers so you can focus on delivering great coffee to your community. We will have Apple/Android/Samsung pay included in a future hardware release. In the coming months we will be rolling out EMV and production testing our Payment Cube hardware on our legacy POS hardware. The Payment Cube is the hardware with the apple pay capabilities (and EMV).Thank you for taking the time to offer great feedback on CAKE.

The POS system has worked very well for us.. Any new employess pick up using it right away.

Dec 15, 2017

Joann B.

Manager

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: Being able to make changes when ever I need to and the extra summaries that I can see what has been sold. See if a product we have is not worth having. I can leave notes for my workers. I like that I can look up what is going on from home also!

Cons: The only thing we do not use our POS system for is clock in times. So it did an automatic update and has us sign in. Besides that we have had no issues with the system!

Vendor Response

by CAKE from Sysco
on January 16, 2018

We¿re glad Davis Golf Course serves its food with CAKE Point of Sale! Thank you for your great feedback, we build in tools that take the guesswork out of restaurant management so you can save money and time, while trimming your inventory down. If you find yourself having more questions, please do reach out to support@trycake.com for technical questions, and https://university.cake.net for tutorial videos on how to get the most out of your CAKE Point of Sale.

In the past two years the Cake system has been a great POS option for Crooked Can Brewing Company.

Jun 20, 2017

Jared C.

Founder

Used the software for: 2+ years

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to use and cost effective. I like the flexibility that I can pull up data on my home computer. I can get detailed sales reports by item. I really enjoy the fact that the employees can clock in and clock out on the pos system and it tracks their hours which makes payroll easy. I also like that the employees can enter their tips also making the payroll process work well.

Cons: Would like to get historical reports in sequence and not have to break up. there is currently a past 90 days limit.

Overall: Benefits of good reporting for sales information as well as employee payroll requirements. Also easy to implement and review product pricing.

Vendor Response

by CAKE from Sysco
on June 28, 2017

Thank you for sharing your experiences Jared! We are working on improving the functionality of our reports so you can reference past reports more easily. We appreciate your time, thank you for choosing CAKE!

We started with Leapset (now CAKE) it's simple

Oct 18, 2017

Lachelle C.

Owner

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

3
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The simplicity of it. It fits our menu well. It is easy for our servers to place orders to the kitchen. The tickets in the kitchen are easy to read.

Cons: sometimes the editing or menu management is difficult to figure out. I always feel bad when I don't actually have a software problem and have to call support. I do wish that the tickets in the back could print in red and black so that our carry out orders would be easier to disinghish.

Overall: It's easy to use. the CAKE staff is always updating and changing the software to make things easier.

Vendor Response

by CAKE from Sysco
on October 26, 2017

CAKE makes it easy for restaurants like Back 40 Texas BBQ to place orders and send them directly to the kitchen. We can definitely help with your menu management and editing issue. Please contact us at support@trycake,com or browse our tutorials at CAKE University (https://university.cake.net/) Thank you for serving your BBQ with CAKE!

CAKE has been my favorite system that I've ever used and I love it the most.

Jun 08, 2017

Ashlie B.

Front of House Manager

Restaurants, 1-10 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love the basic layout that makes it so simple to find different categories. It's very easy to learn, I picked it up in a day and haven't had any other issues with it. I like how easy it is to update in 5 minutes every morning, especially with our restaurant having changing specials every day. Closing out our cash every day is really easy, as well as changing employees time and taking different payments. This system just makes sense and each ticket has a way easier process, with 1 or 2 steps instead of 4 or 5

Cons: The only issue I have ever had was with our buttons on the screen being a little touchy but that has cleared up perfectly with a reset and a CAKE update.

Overall: CAKE is by far the easiest POS system I've used personally and I've worked with many.

Vendor Response

by CAKE from Sysco
on June 28, 2017

Glad to hear CAKE makes it easy for you to run your restaurant Ashlie! We love building products with the hope that restaurant operators like you will be able to zip through processes like cashing out and tracking employee time.