Complaint Process

UNT Dallas desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. Students residing outside of the State of Texas while attending UNT Dallas and taking an online course who desire to resolve a grievance, should first through the institution’s standard procedure for resolution of student grievances. If a student is not satisfied with the outcome of the institutional process, the complaint may then be brought to the responsible state agency in the home state. In the case that the grievance is not resolved through UNT Dallas' internally grievance process, UNT Dallas listance learning students residing in SARA member states can appeal to the SARA portal agency using the information listed below.

Residents of non-SARA member states (California) can present an appeal or grievance to UNT Dallas and their specific state educational entity using the contact information listed below.

Distance Learning Complaint Appeal Process for Students residing in a SARA Member State

If a student is not satisfied with the outcome of the institutional grievance process, the student may appeal to the SARA portal agency in Texas within two years of the incident; contact information is provided below. Note that all complaints regarding student grades or conduct violations are governed by the institution and the laws of the institution’s home state and are not subject to adjudication via the SARA process.

Distance Learning Complaint Appeal Process for Students in non-SARA States

Students who reside in non-SARA states must contact the appropriate authority in your state of residence. Contact information is listed below. In most cases, these complaint procedures require the student to exhaust all complaint avenues internal to the institution before a complaint can be filed at the state or accrediting agency level.

You may also file a complaint with UNT Dallas' regional accrediting agency, SACS.

UNT Dallas is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools, SACS, 1866 Southern Lane Decatur, GA 30033-4097, (404)679-4500

Department of Defense Postsecondary Education Complaint System

The Department of Defense provides a centralized online reporting system for service members and their families to report problems with education institutions. Students or family members can submit a complaint if they believe their school is failing to follow the Principles of Excellence.