Challenging price hikes

Which? believed it was unfair that millions of telecoms users were being caught out by unfair price rises.

We wanted fixed contracts to mean fixed prices from the day of agreement to the end of the contract for all telecoms providers, including mobile phone, broadband and landline contracts.

With the support of more than 58,000 of you, we convinced Ofcom to take action.

From 23 January 2014, if landline providers want to hike prices on new fixed contracts, you can cancel without paying anything. This is unless you were told at the point of sale that the price would definitely be increasing.

The changes also apply to bundled contracts, which include broadband, mobile phones and landlines.