Re: VersaLink B400 printing in low resolution

1. Print with no PC or driver, does it still occur? (You can submit a print job via EWS > Home > Submit File

It works with .pdf, .ps, .pcl, .prn, .xps, .jpg, .tif, or .txt. files

That will tell you if you are troubleshooting hardware or software.

2. If it is still bad, a simple thing is to just update the firmware, it probably won't work (there is no "all the sudden prints are garbage for no reason bugs that I know of), but it can't hurt and doesn't cost money either.

3. If it still fails to get good results, check that the paper isn't humid, and that it isn't loaded as plain when it is really cardstock or some other setup.

4. If it worked via EWS, the issue is the PC/Software/Driver. So does it happen with a particular Application? Indesign has some things that cause this issue (can be resolved), Acrobat/Reader has also had some similar bugs that could be worked around/fixed.

5. If it happens from all applications, look to the driver, and here there are many options, don't just reinstall the same driver, change them up completely, you Have the native driver in both PS and PCL, then there is the Global Print driver, which has PS, PCL5 and PCL6. They are made by different people in different teams in different locations, they won't all behave the same, and if they do, the driver has been eliminated from the equation as well.

6. Hardware (Now we are looking into the money things) It is possible the print engine is toast, though I have never heard of it actually happening without a plethora of faults, usually unable to boot up. The Fuser could be bad (Mottling due to overheating) A drum, Maintenance kit needed. I don't think it is any of these, especially since they are such long life items. So wait and see if Gabiene sees this and has anything to add

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Re: VersaLink B400 printing in low resolution

I'm not sure if this is what you meant, but your suggestion to update the firmware reminded me that a few months ago I tried to update the printer's software (that's what the printer itself calls it) but the update failed. So I tried again and this time it worked. And that solved the problem! :)

Re: VersaLink B400 printing in low resolution

the words "update the firmware" in my post are a link to the latest Spar firmware for the device, the version you get when telling the printer itself to do the update is to the latest General release firmware, which has less options , less fixes and is older.

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Re: VersaLink B400 printing in low resolution

Spar is all the releases after the GR, it is the GR firmware updated to fix bugs, improve security and add features. These are not available to download on the regular downloads page, you have to get them from Xerox.com/security instead (Lower right of the page > Security Resources > Software Release Quick Lookup Table). Think of them as Windows Updates

One-Off is bought and paid for firmwares where a company needs something Xerox has no intention of having on the device, but the company (Customer) pays to have those features coded for themselves. (These cannot be found online as they are intended only for the customer who paid for them)

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