This is a tough one. I always want to be honest and open with a client. When I’m in independent consulting mode, I can do that. When I’m running a client’s project and I’m working for another organization, then I am basically subject to their rules and disclosure. I am not trying to say that organizations are keeping information from project customers, but it does happen from time to time. It may be for good reasons, may be for security reasons, may be for “cover your own behind” reasons.​What are your thoughts? What do you do?… what does your organization do? Should the customer know everything that is going on? At what point?… immediately?… after you fix an issue?… when you have some proposed solutions to an issue? Because that’s what we are really talking about here…when issues or problems arise that are unexpected and could have a potentially big impact on the project and outcome. Otherwise, who cares if the customer knows…if it’s good news – yes – tell them! Bad news…maybe a different story. Let’s consider…

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Author: Brad Egeland

I have over 25 years of professional IT experience as a developer, manager, project manager, consultant and author. I've written more than 5,000 expert online articles, eBooks and video articles for clients worldwide. If you want me to write for your site, contact me.