Noticeboard

the dispensary we may be able to deliver them straight to your door at no extra charge (terms and conditions apply). Please speak to the dispensary team.

New Urgent Care Services

For non-life threatening minor injuries or illnesses that need treatment on the day visit the St Luke's Treatment Centre, our staff will be happy to help! Walk-in or call the surgery on 01858 464242 for your appointment slot.

Screening Services

Public Health England has been established to protect and improve the nation's health and wellbeing and to reduce inequalities; don’t miss out ask your doctor if in doubt!

Changes to prescribing at this surgery

We are promoting the use of over the counter medication for selfcare as an alternative to prescribing by your GP. This is because they are available to buy in pharmacies and supermarkets at a much lower cost. Please do not be offended if we ask you to buy these medicines. There are exemptions to these changes - for more information please visit NHS East Leicestershire and Rutland Clinical Commissioning Group : eastleicestershireandrutlandccg.nhs.uk

Confidentiality

GPs and the Practice staff are bound by strict rules to protect and maintain the confidentiality of personal and clinical information about their patients. This means that we are unable to give out information about a patient without his/her consent. Please respect this code when enquiring about relatives.

Medical information may be shared with other health care professionals to ensure coordination and continuity of care. All personnel who may manage your care are bound by strict confidentiality procedures.

Your medical records are held mainly on computer, and we are registered under the Data Protection Act for this. Some information is still retained in paper files. All personal and clinical information about you is treated confidentially and held securely and appropriate safeguards are in place to prevent accidental loss. Certain anonymised data is used for clinical audit.

In some circumstances we may be required by law to release your details to statutory or other official bodies, for example if a court order is presented, or in the case of public health issues. In other circumstances you may be required to give written consent before information is released - such as for medical reports for insurance solicitors etc.

You have the right to view your medical records or to have a copy of them and we would be happy to arrange this if you would apply in writing to the Practice Manager. Details of current fees can be found in Reception.

FREEDOM OF INFORMATION

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from reception.

Patient Comments Leaflet & Complaints

We endeavour to provide the best possible service to all our patients and to always treat you with courtesy and respect. In return we ask that you treat our services and staff with equal courtesy and respect. We have adopted the NHS Zero Tolerance Policy, which means that we will not accept verbal or physical abuse towards any member of the practice team.

We are also keen to improve our services and welcome your views, both good and bad! Comments and suggestions can be made using our suggestion forms, which are available from Reception. You may occasionally be asked to complete a patient satisfaction survey questionnaire. These are used to help us improve our services, and your contribution would be greatly appreciated.

If you feel our services have failed to meet your needs, please let us know. Informal concerns can be raised with the relevant department manager. Formal complaints should be put in writing and addressed to the Practice Manager. Your complaints will be dealt with promptly, sensitively and confidentially, using our approved Practice Based Complaints Procedure. Comments and complaints can be passed to us by filling in this form. Patient Leaflet. We are also happy for patients to contact us by telephone if you would prefer to discuss any issues over the phone.

The ELR CCG provide an advisory service called the Patient Information and Liaison Service (PILS). The PILS manager, contact: 08081 788 337, Email: pils@uhl-tr.nhs.uk, is available to find the answers to questions you have about locally provided healthcare services. This could include advising you of where services are available or helping you raise a concern or complaint.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

Getting it right

Being customer focused

Being open and accountable

Acting fairly and proportionately

Putting things right

Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman. Tel: 0345 015 4033 Email: phso.enquiries@ombudsman.org.ukWrite: Millbank Tower, Millbank, London SW1P 4QP.

Market Harborough & Bosworth Partnership

Annual Statement : Infection Control

Purpose

This annual statement will be generated each year. It summarises:

Any infection transmission incidents and any action taken (these will have been reported in accordance with our Significant Event procedure)

Details of any infection control audits undertaken and actions undertaken

Infection control Leads have attended an Infection Control Lead training course in February 2018 and keep up to date with IC policy and provide update training to the rest of the practice team at our Protected Learning Education meetings annually. Staff that are unable to be present at the training are given a copy of the training presentation which is available to all staff. The IC inspection document is available on the shared drive for all staff to access.

Immunisation

As a practice we ensure that all of our clinical staff are up to date with their Hep B immunisations and offered any occupational health vaccinations applicable to their role (i.e. MMR, Seasonal Flu). We take part in the National Immunisation campaigns for patients and offer vaccinations in house and via home visits to our patient population.

Cleaning

ICP Our contract cleaner’s work to cleaning specifications laid out in their contract along with frequencies and an annual audit takes place to ensure these are being met. Cleaning equipment is stored in accordance with the NHS Cleaning Specifications.

We provide minimal toys to help entertain children whilst they are in the waiting rooms and during consultations. NHS Cleaning Specifications recommend that all toys are cleaned regularly and we therefore provide only wipeable mounted toys in the waiting room.

In the clinical room the modesty screens are paper type material and changed bi annually.

Spill kits for blood, vomit or urine are provided for the reception area and treatment rooms complete with all necessary PPE.

Legionella Risk Assessment is undertaken as per guidence.

PPE (Personal Protective Equipment)

The practice provides PPE for all members of the team in line with their role

Clinical staff are provided with aprons, several different types and sizes of gloves and goggles/face shields as necessary.

Reception staff are provided with gloves for the handling of sample pots and sharps bins

Waste

Clinical waste is categorised and stored in line with our waste management policy and collected weekly, waste transfer sheets are stored and archived for 5 years. Administration teams.

Domestic waste is disposed of by the local council. Collections take place weekly

Fixtures, Fittings & Furniture

Where possible all decorating, renewals and repairs will be made in line with infection control guidelines;

Where planned renewals of fixtures such as sinks and taps will ensure compliant items are installed where they are not currently at full specification.

A rolling plan of redecoration is in place and where performed wall coatings will be in line with infection control guidelines.

The seating in the clinical rooms have recently been replaced to ensure they are in good repair and of wipe able materials. All New build furniture has been purchased with infection control in mind.

Audit

An annual Infection Prevention and Control in General practice audit was completed by the practice manager in June 2018 and reported to the Partners. All policies and procedures are updated every year or as necessary. There have not been any infection control incidents.

Policies Policies relating to Infection Prevention and Control are stored on the shared drive. These are reviewed and updated annually as appropriate. However, all are amended on an on-going basis as current advice changes.

Responsibility It is the responsibility of each individual to be familiar with this Statement and their roles & responsibilities under this. It is also the responsibility of the practice manager to ensure staff are familiar with the contents.

Patients An isolation room is available for patients who are thought to be contagious rather than using the main waiting room. Patients known to have MRSA will be treated at the end of a nurse clinic list so that the room can be appropriately cleaned after the consultation. There have been no reported cases of MRSA acquired in the Practice.

Review date July 2019.

Responsibility for Review The Practice Manager & IC Lead Nurse are responsible for reviewing the Statement