For the last year or more I've had no problems logging in to Tesco Bank. On attempting to do so this morning (using Chrome as usual) I was told that my computer was not recognised, and that they'd have to send me a One Time Access Code. This they did, and on entering it I was asked if I wanted to make my computer 'recognised', so that I can login straightaway next time. I opted to do this, but then got a message saying:

Important Information

Sorry, we werenít able to set your computer to be recognised the next time you login. If you continue to see this message, you can visit our Online Banking Troubleshooting guide for common reasons and fixes.

For now, you can continue to Online Banking, but weíll not be able to recognise this computer until itís successfully registered with us. Please Contact us if you have any questions.

Have you seen the latest message on their troubleshooting page (you gave the link). The trouble might be that your software is up to date.

Quote:

Important for customers who clear their browsing history

If you're using an up to date browser such as Internet Explorer 8 or above, or Firefox 4 or above, along with Flash version 10.1 or above, then you may find that we’re unable to recognise your computer after you delete your browsing history.
This is because of an update made to Flash in version 10.1. You can still log in to Online Banking after you delete your browsing history if we have your mobile phone number. We'll send you a One Time Access Code by text message to your mobile phone which will allow you to log in.

Have you seen the latest message on their troubleshooting page (you gave the link). The trouble might be that your software is up to date.

Thanks, yes I had seen that. But I've always deleted browsing history (typically using CCleaner [with the Tesco files excluded]), and have never had a problem. As far as I can see Flash 10.1 was released about two years ago, so I don't think that can be the issue.

The problem seems to be that I can't now get it to set my PC as 'recognised' in the first place, let alone retain it as 'recognised' on a subsequent visit.

I can only access it through my PC if I go via Safari (normally use IE8)

Might be worth trying Safari (if you haven't already)

Thanks, I've just been trying other browsers. For me, it seems that it's only Chrome21 that fails. IE8 and FF14 seem to work fine. I'm not sure I can be bothered to try and figure out why, so I'll just use another browser for now.

Tesco bank got bad publicity very recently from a security expert who found they did not encrypt their passwords so any successful hacker had your passwords available in plain text - very bad practice. Maybe they are trying to upgrade their security leading to these issues?

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Tesco bank got bad publicity very recently from a security expert who found they did not encrypt their passwords so any successful hacker had your passwords available in plain text - very bad practice. Maybe they are trying to upgrade their security leading to these issues?

Thanks, that thought had crossed my mind. Though I think the recent problems with security at Tesco are related to their shopping website rather than the bank, at least I hope so!

I too have had the same login problems using FF 17.0.1. and IE8. Every time I login it comes up with 'computer not reconised', I get sent (taking 3/4 days) - a new security number, everything is set up again and I get into my account BUT the next time I get the same problem again. I have to phone up and get them to send yet another security number! This goes on again and again.

There response is it's quicker using a text - BUT if one doesn't have a cell phone, because I don't need one, being retired and mostly at home it's called discrimination!! It must be costing them a fortune in postage!!

The permanent cookie or as they call it "security file" it sets on your pc is missing. This could be for a variety of reasons; most likely "privacy" browser settings are deleting it or you are using "clean up" software.

If in "FF 17" you have the options>privacy> "I dont want to be tracked" option ticked, then this is the sort of setting which causes this kind of chaos!

Indeed, I have the same 'problem', as I have my browser setup to delete all cookies when I close the browser. Otherwise I'm snowed under in cookies within a few days and Google thinks its a good idea to ram advertisements down my throat for whatever I've searched for in the past few days.

You could try ccleaner - fabulous piece of free(*) software that lets you exclude certain websites from cookie cleaning.

I have tried it out now - it's working a treat! Tescos plant cookies under various URLs, but telling ccleaner to keep cookies from login.myproducts.tescobank.com/arcotafm/saml seems to do the trick. No more sending of codes, it just lets me log in straight away. Yay!

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