SaaS Insights, Software, Customer Service and Help Desk Best Practices | Givahttp://www.givainc.com/blog/index.cfm
The experts at Giva provide daily insights on SaaS, Customer Service & Help Desk Best Practices.en-usWed, 21 Feb 2018 21:29:03 -0000Fri, 09 Feb 2018 12:45:00 -0000BlogCFChttp://blogs.law.harvard.edu/tech/rsswebform@givainc.comwebform@givainc.comwebform@givainc.comSaaS Insights, Software, Customer Service and Help Desk Best Practices | Givahttp://www.givainc.com/blog/index.cfm
noSubscribe with My Yahoo!Subscribe with NewsGatorSubscribe with My AOLSubscribe with BloglinesSubscribe with NetvibesSubscribe with GoogleSubscribe with Pageflakes3 Ways Oracle is Improving Healthcare Data Managementhttp://www.givainc.com/blog/index.cfm/2018/2/9/3-Ways-Oracle-is-Improving-Healthcare-Data-Management
<p style="text-align: center;"><a href="https://www.givainc.com/blog/index.cfm/2018/2/9/3-Ways-Oracle-is-Improving-Healthcare-Data-Management"><img src="https://www.givainc.com/images/data_dice.png" alt="Healthcare Data Management" /></a></p>
<p>In 2017 Oracle unveiled new product to streamline data flow throughout the healthcare clinical research and development process, while reducing associated costs. The system, called <a href="http://www.healthcareitnews.com/news/oracle-unveils-cloud-based-data-management-service-healthcare">Oracle Health Sciences Data Management Workbench Cloud Service</a>, enables pharmaceutical companies to contract research organizations to amalgamate, consolidate and analyze the expansive and differing volume of healthcare and clinical data.</p>
<p>What proved to be the service's most impressive feature was the way its workbench operated with regard to its multifaceted ability to improve data management:</p>
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</div>HealthcareTechnologyHospitalsFri, 09 Feb 2018 12:45:00 -0000http://www.givainc.com/blog/index.cfm/2018/2/9/3-Ways-Oracle-is-Improving-Healthcare-Data-ManagementMilitary War-Games: The New Healthcare Vulnerability Testshttp://www.givainc.com/blog/index.cfm/2018/1/31/Military-War-Games-The-New-Healthcare-Vulnerability-Tests
<p style="text-align: center;"><a href="https://www.givainc.com/blog/index.cfm/2018/1/31/Military-War-Games-The-New-Healthcare-Vulnerability-Tests"><img src="https://www.givainc.com/images/digital_internet_cyber_security.png" alt="Wargames Cybersecurity HIPAA Protection" /></a></p>
<p>The HIPAA Security Rule has a set list of requirements for covered entities to adhere to, all of which aim to ensure that organizations housing sensitive personal health information (PHI) are able to secure themselves against potential hackers. One of the conditions for being considered HIPAA compliant is to <a href="https://www.hhs.gov/hipaa/for-professionals/security/laws-regulations/index.html">identify and protect against reasonably anticipated threats</a>. 2017 was a year full of international cyber attacks, which heavily affected health care functions worldwide. Consequently, a new tactic that emerged and is currently being adopted by a growing number of healthcare entities is the use of military war-games to test the strength of cyber security barriers. This consists of a simulation of events that are controlled by the players in the game (in this case, hackers VS defenders).</p>
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</div>HealthcareHIPAA ComplianceInsights For CIOs & IT Directors BusinessHospitalsSecurityWed, 31 Jan 2018 10:00:00 -0000http://www.givainc.com/blog/index.cfm/2018/1/31/Military-War-Games-The-New-Healthcare-Vulnerability-Tests3 Lessons Learned from 2017 HIPAA Violationshttp://www.givainc.com/blog/index.cfm/2018/1/17/3-Lessons-Learned-from-2017-HIPAA-Violations
<p style="text-align: center;"><a href="https://www.givainc.com/blog/index.cfm/2018/1/17/3-Lessons-Learned-from-2017-HIPAA-Violations"><img src="https://www.givainc.com/images/data_breach_2.png" alt="2017 HIPAA Data Breach &amp; Violations" /></a></p>
<p>Even though HIPAA awareness and training is in abundance all across the US, the Department of Health and Human Services received <a href="http://www.hipaaone.com/2017-hipaa-breach-stats/">1,996</a> breaches in only the first half of 2017. It seems that no matter how hard organizations try, they continue to fall victim to breaches and attacks and do not take sufficient corrective measures to avoid future issues. In response, we have compiled a list of some of the most important lessons learned from 2017 HIPAA violations:</p>
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</div>HealthcareHIPAA ComplianceInsights For CIOs & IT Directors BusinessHospitalsSecurityWed, 17 Jan 2018 07:25:00 -0000http://www.givainc.com/blog/index.cfm/2018/1/17/3-Lessons-Learned-from-2017-HIPAA-ViolationsTop 5 Customer Service Trends in 2018http://www.givainc.com/blog/index.cfm/2018/1/11/Top-5-Customer-Service-Trends-in-2018
<p style="text-align: center;"><a href="https://www.givainc.com/blog/index.cfm/2018/1/11/Top-5-Customer-Service-Trends-in-2018"><img src="https://www.givainc.com/images/customer_service_guide_compass.png" alt="2018 Top Customer Service Trends" /></a></p>
<p>The year 2017 witnessed many significant changes and developments in the customer service industry. Customer service professionals are always looking for ways to keep with the times and meet the constantly evolving customer demands. This is because it is expected that within approximately two years time, customer experience will surpass cost and product as a <a href="https://www.superoffice.com/blog/customer-experience-statistics/">key brand differentiator</a>. Below is a list five predicted trends in customer service that may appear in 2018:</p>
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</div>Insights For Customer Service Leaders Outsourced Customer ServiceOutsourced IT Help DeskOutsourced Call CenterInsights For CIOs & IT Directors BusinessHelp Desk Best PracticesCustomer Service Best PracticesThu, 11 Jan 2018 08:43:00 -0000http://www.givainc.com/blog/index.cfm/2018/1/11/Top-5-Customer-Service-Trends-in-20182 Important Ways to Help Healthcare Professionals Warm to Technologyhttp://www.givainc.com/blog/index.cfm/2017/12/20/2-Important-Ways-to-Help-Healthcare-Professionals-Warm-to-Technology
<p style="text-align: center;"><a href="https://www.givainc.com/blog/index.cfm/2017/12/20/2-Important-Ways-to-Help-Healthcare-Professionals-Warm-to-Technology"><img src="https://www.givainc.com/images/healthcare_hospitals_mobile_technology_apps.png" alt="Healthcare Patient Interaction Technology" /></a></p>
<p>As the healthcare industry begins to adopt more widespread technology, healthcare professionals must adapt to the growing tide of technological reliance. "Physicians are slow to change - until they see the data," said Mayo Clinic chief executive John Noseworthy, during a <a href="http://www.healthcareitnews.com/news/mayo-clinic-ceo-gives-tips-physician-engagement">conversation</a> at healthcare startup incubator Matter in Chicago, Illinois. In order to pique interest, healthcare providers must show physicians the positive effects that technological adoption can have on patients' well-being:</p>
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</div>HealthcareTechnologyInsights For CIOs & IT Directors BusinessHospitalsWed, 20 Dec 2017 12:04:00 -0000http://www.givainc.com/blog/index.cfm/2017/12/20/2-Important-Ways-to-Help-Healthcare-Professionals-Warm-to-Technology5 Signs it is Time to Change Your Help Deskhttp://www.givainc.com/blog/index.cfm/2017/12/13/5-Signs-it-is-Time-to-Change-Your-Help-Desk
<p style="text-align: center;"><a href="https://www.givainc.com/blog/index.cfm/2017/12/13/5-Signs-it-is-Time-to-Change-Your-Help-Desk"><img src="https://www.givainc.com/images/time_for_change.png" alt="Help Desk Problems &amp; Issues" /></a></p>
<p>Have you noticed that your help desk can no longer support your organization's efficiency levels? Are its service levels at a constant decline? Do you feel that you can receive better value for your money from a better and more accommodating help desk? Here are five indications that your current help desk is no longer the best option for your organization:</p>
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</div>Insights For Customer Service Leaders Outsourced Customer ServiceOutsourced IT Help DeskOutsourced Call CenterInsights For CIOs & IT Directors BusinessHelp Desk Best PracticesCustomer Service Best PracticesWed, 13 Dec 2017 12:29:00 -0000http://www.givainc.com/blog/index.cfm/2017/12/13/5-Signs-it-is-Time-to-Change-Your-Help-DeskHow Healthcare Providers are Improving Patient Interactionhttp://www.givainc.com/blog/index.cfm/2017/12/7/How-Healthcare-Providers-are-Improving-Patient-Interaction
<p style="text-align: center;"><a href="https://www.givainc.com/blog/index.cfm/2017/12/7/How-Healthcare-Providers-are-Improving-Patient-Interaction"><img src="https://www.givainc.com/images/healthcare_hospitals_mobile_technology_apps.png" alt="Healthcare Customer Service Technology" /></a></p>
<p>The healthcare industry is continually adopting digital means and measures as a way to improve both fundamental organizational procedures as well as medical procedures. When thinking about customer service with regard to the healthcare field, one usually imagines face-to-face interaction between doctors and patients, bedside manner, etc. One particular digital tool that is now being used to refine and enhance healthcare customer service is <a href="http://www.epic.com/software#PatientEngagement">MyChart</a>.</p>
<p>Rapidly gaining in popularity, MyChart is a digital service being implemented by healthcare providers which allows for constant conversation between doctors and patients. The additive of 24 hour availability allows users to contact their medical professionals at any point in the day. The same can be said for the healthcare professionals: those treating patients can message their patients to check in, start new medications, give reminders, or even just give peace of mind, all done in real-time.</p>
<p>This increased communications availability improves doctor-patient relationships, and ensures some level of emotional security knowing your healthcare professional is always available via MyChart. The service eliminates calls to the doctor's office, or their assistants; and for increased convenience, MyChart has also been developed for mobile applications.</p>
<p>In the U.S. alone <a href="https://www.statista.com/statistics/201183/forecast-of-smartphone-penetration-in-the-us/">70 percent</a> of people have smartphones, therefore healthcare providers' adoption of seamlessly interactive services is the best measurement to reach and stay connected with their customers and patients regardless of proximity. With more digital implementation, customer service will increase in quantity and quality. Soon it will not only be limited to direct messaging, but expand to scheduling appointments, refilling prescriptions, and paying bills, among other services, building a fundamentally sound and interactive system for the utilization of providers, customers and patients alike.</p><div class="feedflare">
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</div>HealthcareTechnologyInsights For CIOs & IT Directors HospitalsThu, 07 Dec 2017 10:44:00 -0000http://www.givainc.com/blog/index.cfm/2017/12/7/How-Healthcare-Providers-are-Improving-Patient-InteractionThe Importance of HIPAA Compliancehttp://www.givainc.com/blog/index.cfm/2017/11/30/The-Importance-of-HIPAA-Compliance
<p style="text-align: center;"><a href="https://www.givainc.com/blog/index.cfm/2017/11/30/The-Importance-of-HIPAA-Compliance"><img src="https://www.givainc.com/images/hipaa_compliance.png" alt="The Imporance of HIPAA Compliance Data Security" /></a></p>
<p>Presence Health, a healthcare network based in Illinois, earlier in 2017 <a href="http://www.healthcareitnews.com/news/presence-health-settles-hipaa-breach-suit-475000">acceded</a> to pay a $475,000 fine after not reporting a breach of unsecured protected health information in a timely fashion. Officials of the Office for Civil Rights (OCR) are noting that the length of time it took Presence to report the breach was not in accordance with HIPAA standards. This action represents the first HIPAA enforcement by the OCR on a healthcare provider for lack of timely notification of a breach.</p>
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</div>HealthcareHIPAA ComplianceBusinessHospitalsSecurityThu, 30 Nov 2017 09:44:00 -0000http://www.givainc.com/blog/index.cfm/2017/11/30/The-Importance-of-HIPAA-ComplianceCyber Attacks on Canadian Businesses Risinghttp://www.givainc.com/blog/index.cfm/2017/11/22/Cyber-Attacks-on-Canadian-Businesses-Rising
<p style="text-align: center;"><a href="https://www.givainc.com/blog/index.cfm/2017/11/22/Cyber-Attacks-on-Canadian-Businesses-Rising"><img src="https://www.givainc.com/images/cybersecurity_1st.png" alt="Canada Cyber Security" /></a></p>
<p>Cyber attacks are bad news for both business owners and consumers alike. It has become a serious problem for many Canadian businesses, as attacks of this nature are on the rise for the third straight year. In specific, instances of ransomware, malware and botnet attacks were expected to increase in 2017.</p>
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</div>Insights For CIOs & IT Directors BusinessSecurityWed, 22 Nov 2017 11:26:00 -0000http://www.givainc.com/blog/index.cfm/2017/11/22/Cyber-Attacks-on-Canadian-Businesses-RisingHow to Use Software Development to Improve Customer Servicehttp://www.givainc.com/blog/index.cfm/2017/11/10/How-to-Use-Software-Development-to-Improve-Customer-Service
<p style="text-align: center;"><a href="https://www.givainc.com/blog/index.cfm/2017/11/10/How-to-Use-Software-Development-to-Improve-Customer-Service"><img src="https://www.givainc.com/images/software.png" alt="Improve Customer Service with Agile Software Development" /></a></p>
<p>If you are a software vendor, have you fully explored ways to better serve your customers? If not, the Agile software development process may revolutionize your approach to customer service.</p>
<p>In his recent Capterra article <a href="https://blog.capterra.com/improve-your-customer-experience-with-agile-software-development/">Improve your Customer Experience with Agile Software Development</a>, Giva founder, Ron Avignone, explains how utilizing the Agile method has changed and vastly improved the way Giva engages with its customers. He shares personal experiences, tips, anecdotes and recommendations as to how a company can provide better customer service utilizing the Agile method. Some of the recommendations may surprise you but are proven methods to bring even more satisfaction and loyalty from your customers.</p><div class="feedflare">
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</div>TechnologyBusinessFri, 10 Nov 2017 11:02:00 -0000http://www.givainc.com/blog/index.cfm/2017/11/10/How-to-Use-Software-Development-to-Improve-Customer-ServiceCapterra Top 20 List Recognizes Giva's Cloud HIPAA Help Desk & Customer Service Softwarehttp://www.givainc.com/blog/index.cfm/2017/11/2/Capterra-Top-20-List-Recognizes-Givas-Cloud-HIPAA-Help-Desk-Customer-Service-Software
<p style="text-align: center;"><a href="https://www.givainc.com/blog/index.cfm/2017/11/2/Capterra-Top-20-List-Recognizes-Givas-Cloud-HIPAA-Help-Desk-Customer-Service-Software"><img src="https://www.givainc.com/images/software.png" alt="Giva HIPAA Cloud Help Desk &amp; Customer Service Software" /></a></p>
<p>Capterra, offering the most comprehensive list of software solutions on the web, has named <a href="https://www.capterra.com/p/135094/eHelpDesk">Giva eHelpDesk</a> in the <a href="https://www.capterra.com/help-desk-software/#affordable">Top 20 Most Affordable Help Desk Software</a> solutions.</p>
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</div>NewsThu, 02 Nov 2017 10:21:00 -0000http://www.givainc.com/blog/index.cfm/2017/11/2/Capterra-Top-20-List-Recognizes-Givas-Cloud-HIPAA-Help-Desk-Customer-Service-Software6 Important Considerations for Cloud Service Level Agreements (SLA)http://www.givainc.com/blog/index.cfm/2017/10/25/6-Important-Considerations-for-Cloud-Service-Level-Agreements-SLA
<p style="text-align: center;"><a href="https://www.givainc.com/blog/index.cfm/2017/10/25/6-Important-Considerations-for-Cloud-Service-Level-Agreements-SLA"><img src="https://www.givainc.com/images/secure_cloud_based_applications_sla.png" alt="Cloud Service Level Agreements" /></a></p>
<p>When it comes to cloud computing, service level agreements (SLA) act as both the structure and warranty of the terms of the relationship between the consumer and provider. SLAs that are tailored toward services in the cloud often include information that differs from other agreements of the same stature.</p>
<p>The following are important 6 considerations for service level agreements customized for the cloud of which to be aware:</p>
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</div>Insights For Customer Service Leaders Outsourced Customer ServiceOutsourced IT Help DeskOutsourced Call CenterInsights For CIOs & IT Directors Software as a Service-SaaSBusinessHelp Desk Best PracticesCustomer Service Best PracticesWed, 25 Oct 2017 10:46:00 -0000http://www.givainc.com/blog/index.cfm/2017/10/25/6-Important-Considerations-for-Cloud-Service-Level-Agreements-SLA3 Factors Aiding Healthcare Cyber Attackershttp://www.givainc.com/blog/index.cfm/2017/10/19/3-Factors-Aiding-Healthcare-Cyber-Attackers
<p style="text-align: center;"><a href="https://www.givainc.com/blog/index.cfm/2017/10/19/3-Factors-Aiding-Healthcare-Cyber-Attackers"><img src="https://www.givainc.com/images/cybercrime.png" alt="Healthcare Cyber Crime" /></a></p>
<p>Healthcare providers and organizations are investing in cybersecurity with the growing pervasiveness and sophistication of cyber crime. Cyber criminality is becoming both more anonymous and more lucrative, opening the market for hackers and other cyber criminals to prey on healthcare providers. Despite the healthcare industry <a href="https://www.herjavecgroup.com/cybersecurity-ventures-herjavec-group-2017-healthcare-cybersecurity-report/">estimated to spend $65 billion on cyber security through 2021</a>, cyberattacks are expected to quadruple by the year 2020. Regardless of financial precaution, cyber criminals are being aided by certain factors the healthcare industry has yet to remedy:</p>
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</div>HealthcareHospitalsSecurityThu, 19 Oct 2017 10:53:00 -0000http://www.givainc.com/blog/index.cfm/2017/10/19/3-Factors-Aiding-Healthcare-Cyber-Attackers5 of the Biggest Threats Facing Healthcare Cyber Securityhttp://www.givainc.com/blog/index.cfm/2017/10/11/5-of-the-Biggest-Threats-Facing-Healthcare-Cyber-Security
<p style="text-align: center;"><a href="https://www.givainc.com/blog/index.cfm/2017/10/11/5-of-the-Biggest-Threats-Facing-Healthcare-Cyber-Security"><img src="https://www.givainc.com/images/digital_internet_cyber_security.png" alt="Healthcare Cyber Security Threats" /></a></p>
<p>With cyber attacks on healthcare becoming more sophisticated and pervasive, it is increasingly clear healthcare providers have insufficient and outdated approaches to security. Digital security utilized by most healthcare providers functions by protecting against individual and immediate attacks, instead of being a universal, extensive strategy. For healthcare providers, tending to and caring for ill patients is the top priority, so any breach of data or any C-Suite member becoming compromised would result in total calamity for healthcare centers and their patients.</p>
<p>The following are five of the biggest threats facing healthcare cyber security:</p>
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</div>HealthcareInsights For CIOs & IT Directors BusinessHospitalsSecurityWed, 11 Oct 2017 11:57:00 -0000http://www.givainc.com/blog/index.cfm/2017/10/11/5-of-the-Biggest-Threats-Facing-Healthcare-Cyber-Security5 Ways to Become More Customer Centrichttp://www.givainc.com/blog/index.cfm/2017/10/3/5-Ways-to-Become-More-Customer-Centric
<p style="text-align: center;"><a href="https://www.givainc.com/blog/index.cfm/2017/10/3/5-Ways-to-Become-More-Customer-Centric"><img src="https://www.givainc.com/images/customer_1st.png" alt="Customer First Customer Service" /></a></p>
<p>In strong customer-centric strategies, the customer is the business. So much so, that everything is molded into form through the buyer's perspective. It is as if the customer himself is creating the product or service for his own benefit. Listed below are five tips and tricks that can help businesses develop their customer-centric strategies:</p>
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</div>Insights For Customer Service Leaders Outsourced Customer ServiceOutsourced IT Help DeskOutsourced Call CenterInsights For CIOs & IT Directors BusinessHelp Desk Best PracticesCustomer Service Best PracticesTue, 03 Oct 2017 09:42:00 -0000http://www.givainc.com/blog/index.cfm/2017/10/3/5-Ways-to-Become-More-Customer-Centric