More about Dorsett Kuala Lumpur

8.8

Excellent

"Walking distance from Pavilion, location is great."

SENQUAN

|

January 7, 2019

An overview

The Dorsett Kuala Lumpur is located right in the heart of the Bukit Bintang Golden Triangle area and at the start of the Bintang Walk. The property is just a short walking distance to Pavilion KL, Star Hill, Lot 10, Sungei Wang, BB Plaza, Berjaya Times Square and Low Yat Plaza. Slightly further is the Petronas Twin Tower (KLCC) and KL Tower while the airport is just 50 minutes away. With its convenient location, the hotel offers easy access to the city's must-see destinations.

All rooms exude an atmosphere of total peace and harmony that feature thoughtful amenities to ensure an unparalleled sense of comfort for the guests. Many rooms even provide in-room safe box, flat screen TV and seating area. The hotel has a comprehensively equipped business center, six function rooms, an outdoor swimming pool and a gymnasium. A variety of local and international delights from Asian, Italian and Middle Eastern are available from any of the three food and beverage outlets.

For guests seeking the extra comfort of home on extended stays, Dorsett Kuala Lumpur also offers Dorsett Residences that is annexed to the hotel’s building. Guests staying at Dorsett Queen Studio Residence, Dorsett 2-Bedroom Suite Residence and Dorsett 2-Bedroom Premier Suite Residence are also entitled to enjoy the facilities provided by Dorsett Kuala Lumpur. When you are looking for comfortable and convenient accommodations in, make Dorsett Kuala Lumpur your home away from home.

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What they offer

9.2

Exceptional

"Affordable and very good valu for money"

Nokman

|

January 12, 2019

Popular facilities

Fitness center

Bar

Restaurants

Swimming pool [outdoor]

kitchen

Languages spoken

English

Chinese [Mandarin]

Chinese [Cantonese]

Malay

Internet access

Free Wi-Fi in all rooms!

Wi-Fi [portable rental]

Wi-Fi in public areas

Things to do, ways to relax

Fitness center

Spa

Ticket services

Sauna

Swimming pool [outdoor]

Tours

Dining, drinking, and snacking

Bar

kitchen

Room service [24-hour]

Coffee shop

Restaurants

Services and conveniences

Concierge

Dry cleaning

Safety deposit boxes

Convenience store

Gift/souvenir shop

Shops

Currency exchange

Laundromat

Smoking area

Daily housekeeping

Laundry service

Doorman

Luggage storage

For the kids

Babysitting service

Kids club

Family room

Swimming pool [kids]

Access

Check-in [24-hour]

Front desk [24-hour]

Wheelchair accessible

Elevator

Pets allowed

Facilities for disabled guests

Security [24-hour]

Getting around

Airport transfer

Car park [on-site]

Taxi service

Car park [free of charge]

Rental car

Valet parking

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Nearest essentials

Airports

Sultan Abdul Aziz Shah Airport (SZB)

18.1 km

39 minutes

Kuala Lumpur International Airport (KUL)

43.5 km

54 minutes

Public transportation

Bukit Bintang Monorail Station

470 m

9 minutes

Bukit Bintang MRT Station

520 m

Hospital or clinic

Prince Court Medical Center

680 m

11 minutes

Shopping

Pavilion Kuala Lumpur

330 m

Convenience store

On-site

Cash withdrawal

ATM

90 m

3 minutes

Distances shown are straight-line distances on the map. Actual travel distances may vary.

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What to eat nearby

American cuisine

Jake's Charbroil Steaks

280 m American, Barbecue, European

Tony Roma's

310 m American, Barbecue, European

Fish & Co. (pavilion Kl)

360 m American, Halal, Seafood

Asian cuisine

Li Yen

60 m Asian, Chinese

SB Corner

70 m Asian, Indian, Malaysian

Chuai Heng Restaurant

100 m Asian, Chinese

Chinese cuisine

Royal China Restautant

90 m Chinese

Silk Road

230 m Chinese

Vegetarian Corner

310 m Chinese, Vegan

What's nearby

Popular landmarks

Pavilion Kuala Lumpur - 330 m

Aquaria KLCC - 730 m

Kuala Lumpur City Centre (KLCC) - 1.06 km

Suria KLCC - 1.17 km

Petronas Twin Towers - 1.28 km

Petaling Street - 1.98 km

Sri Maha Mariamman Temple - 2.18 km

Thean Hou Temple - 4.2 km

Mid Valley Mega Mall - 5.32 km

Batu Caves - 11.05 km

Nearby landmarks

Spa Village - 50 m

Cooking Classes at Kings Kitchen Klub - 130 m

Bangkok Jazz - 160 m

Ayurvedium - 180 m

Starhill Gallery - 190 m

Tiffin Bay/Tiff's Jazz Lounge - 190 m

Starhill Spa - 190 m

Spa Indrani - 190 m

Village Bar - 190 m

Escentials - 200 m

Distances shown are straight-line distances on the map. Actual travel distances may vary.

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Property's guest policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 0 year(s).

Guest's age

Extra bed

Infant 0-2 year(s)

Stay for free if using existing bedding.

Baby cot/crib available upon request

Children 3-12 year(s)

Stay for free if using existing bedding.

If you need an extra bed, it will incur an additional charge.

Guests 13 years and older are considered as adults

Must use an extra bed which will incur an additional charge.

Others

Children age 4 – 12 stay for free using existing bedding. However, breakfast will be charged additional. Kindly contact the hotel for more information.

When booking more than 5 rooms, different policies and additional supplements may apply.

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Some helpful facts

Check-in/Check-out

Check-in from: 03:00 PM

Check-out until: 11:00 AM

Getting around

Airport transfer fee: 220 MYR

Distance from city center: 0.1 Km

Travel time to airport (minutes): 50

Extras

Breakfast charge (unless included in room price): 38 MYR

The property

Non-smoking rooms/floors: Yes

Number of bars/lounges
: 1

Number of floors: 30

Number of restaurants: 1

Number of rooms : 322

Room voltage: 220

Year property opened: 1997

Most recent renovation: 2016

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

It's a very satisfying experince staying in here. The location is very good. The check in proses didn't take long, room is very comfy, clean and spacious. The staff is very helpfull and friendly. For Breakfast, there's so many menu that I can choose and the taste is excelent. Check out process is also fast, not take long. A verry satisfying experience.
Keep up the good work.

Reviewed March 04, 2019

Dear Diana,
Greetings from Dorsett Kuala Lumpur.
First of all I would like to thank you for staying with us, and for sharing your feedback.
We are glad that you have enjoyed your stay with us, and you are pleased with the location of the hotel and the hospitality extended by my team.
Kindly let us know if there is anything I can assist further, Thank you once again for your feedback and kind understanding.
Best regards,
Victor Hiew
Director of Operations

Responded March 05, 2019

Dorsett Kuala Lumpur

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10.0

Exceptional

Soh from Malaysia

Couple

2 Bedroom Premier

Stayed 1 night in March 2019

Worth the stay !”

It's an awesome stay. Booked 2 rooms residential stay with KLCC twin tower view and it was splendid. The staff was friendly and helpful. Service was good. Breakfast was good too. Definitely recommend and will come back again! Thank you Dorsette for the arrangement on the room decor and anniversary compliment cake.

Reviewed March 03, 2019

Dear Soh,
Greetings from Dorsett Kuala Lumpur.
First of all I would like to thank you for staying with us, and for sharing your feedback. We are glad that you have has a wonderful stay with us.
We are delighted to know that you are pleased with the Anniversary decor and the view of KLCC from the rooftop of the Residence. Thank you for your warm words of compliments to me.
Kindly let us know if there is anything I can assist. Thank you once again for your feedback, and I look forward to welcoming you back soon. Thank you.
Best regards,
Victor Hiew
Director of Operations

Responded March 03, 2019

Dorsett Kuala Lumpur

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10.0

Exceptional

Nur from Singapore

Family with teens

2 Bedroom Premier

Stayed 2 nights in February 2019

Great”

Great location. Just 5 minute walk to Pavillion / Fahrenheit Mall, 10 minute walk to Berjaya Times Square Mall. Accessible/ Nearby to all shopping centres and MRT station.
Variety of choice of breakfast. Room was spacious with great view of KLCC. Reception/hotel staff were very friendly & polite. Check-in was fast.

Reviewed February 26, 2019

Dear Nur,
Greetings from Dorsett Kuala Lumpur.
First of all I would like to thank you for staying with us, and for sharing your feedback. I am glad that you have enjoyed the location, and our breakfast offerings.
We are pleased to know that you have had a pleasant check-in experience. Kindly let us know if there is anything I can further assist. Thank you once again for your feedback.
Best regards,
Victor Hiew
Director of Operations

Responded March 01, 2019

Dorsett Kuala Lumpur

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8.0

Excellent

Ann from Singapore

Group

Two Bedroom Suite

Stayed 2 nights in February 2019

2nd time stay. Great location, spacious room and good security”

It was an easy decision to return to theDorsett again. The location is great. 5 minutes walk to the Pavillion mall and Lot 10. The apartment is spacious. But the view on the 25th floor is opposite a new hotel being built. Breakfast spread is sufficient except it is too small to cater for guests from hotel and apartment. Overall a pleasant stay. Will return again if the rates remain competitive.

Reviewed February 26, 2019

Dear Ann,
Greetings from Dorsett Kuala Lumpur.
First of all I would like to thank you for staying with us, and for sharing your feedback. We are glad that you have enjoyed the location of the hotel, and the spaciousness of the residence.
Thank you for your warm words of compliments for our breakfast offerings, we take your feedback on board with regards to the space in our dining room.
Kindly let us know if there is anything I can further assist. Thank you once again for your feedback.
Best regards,
Victor Hiew
Director of Operations

Responded March 01, 2019

Dorsett Kuala Lumpur

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9.6

Exceptional

Rebecca from Singapore

Family with teens

Two Bedroom Suite

Stayed 3 nights in February 2019

Good location and good service”

This is the 1st time staying in this hotel. Location is good and plenty of food options nearby. Easy access to major shopping malls and food courts. Room is clean and size is acceptable. Overall our family enjoyed it very well and i have started sharing the experience with my friends.

Reviewed February 24, 2019

Dear Rebecca,
Greetings from Dorsett Kuala Lumpur.
First of all I would like to thank you for staying with us, and for sharing your feedback. We are glad that you have enjoyed the hotel location, and the comfort of our rooms.
Thank you for your warm words of compliments, and kindly let us know if there is anything we can further assist.
Best regards,
Victor Hiew
Director of Operations

Responded February 26, 2019

Dorsett Kuala Lumpur

1 traveler found this review helpful. Did you?|

10.0

Exceptional

Iskandar from Singapore

Solo traveler

Deluxe Premier

Stayed 2 nights in February 2019

Exceptional”

It was a perfect choice of hotel.. Very impressive looking on the lift lobby till the room.. The room was big. Easy to get around and it's near shopping center. Staff was friendly. But i can only suggest to put more tv channel.

Reviewed February 23, 2019

Dear Iskandar,
Greetings from Dorsett Kuala Lumpur.
First of all I would like to thank you for staying with us, and for sharing your feedback. We are glad that you have enjoyed the location of the hotel, and the courteousness of our team.
We take your feedback on board with regards to the hotel offerings of Television Channel, kindly let us know if there is anything we can do. Thank you once again for your feedback.
Best regards,
Victor Hiew
DIrector of Operations

Responded February 26, 2019

Dorsett Kuala Lumpur

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8.0

Excellent

Haslinda from Singapore

Family with teens

Dorsett Room

Stayed 2 nights in December 2018

Very good”

Check-in was slow. Anyways good location and value for money.

Reviewed March 06, 2019

Dear Haslinda,
Greetings from Dorsett Kuala Lumpur.
First of all I would like to thank you for staying with us, and for sharing your feedback, I am sorry to learn that there is a delay in your check-in process, for this I apologise and will review your feedback with the Front Office Manager for further improvement.
We are glad that you have enjoyed your overall stay, and we look forward to have the opportunity to be at your service again soon.
Kindly let me know if there is anything I can assist further. Thank you.
Best regards,
Victor Hiew
Director of Operations

Responded March 07, 2019

Dorsett Kuala Lumpur

1 traveler found this review helpful. Did you?|

7.2

Very good

WONG from Brunei Darussalam

Couple

Dorsett Room

Stayed 3 nights in February 2019

Definitely Near shopping area!”

A little bit too crowded. Front desk service was bought down by too many check in guests and lack of staff round during busy hour. They were too eager to clear the queue in front of them and forget to smile ! Room has thin wall. Cleanliness were fine.

Reviewed March 02, 2019

Dear Wong,
Greetings from Dorsett Kuala Lumpur.
First of all I would like to thank you for staying with us, and for sharing your feedback.
We are sorry to learn that you have experienced inconveniences due to the heavy movement at the front desk during busy hours. We take your feedback on board, and have further discussed the processes with the Front Office Manager so as to deliver a better arrival experience for our guests.
We are glad that you are pleased with the cleanliness of our rooms, and will further focus on associates training on guest interactions.
Kindly let me know if there is anything I can assist further, thank you once again for your feedback and kind understanding.
Best regards,
Victor Hiew
Director of Operations

Responded March 03, 2019

Dorsett Kuala Lumpur

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10.0

Exceptional

Feri from Singapore

Family with young children

Dorsett Room

Stayed 2 nights in August 2018

Great room , great location”

We enjoyed our time during our stay here. The location is superb, only walking distance to Bukit Bintang Mall area, lots of food options nearby. We tried the in room dining, and they were good too! The room is modern and clean.

Reviewed March 01, 2019

Dear Feri,
Greetings from Dorsett Kuala Lumpur.
First of all I would like to thank you for staying with us, and for sharing your feedback.
I am glad to learn that you have enjoyed the location of the hotel, and our Food & Beverage offerings.
We are pleased to know that you are happy with the cleanliness level of our rooms, kindly let us know if there is anything I can assist further. Thank you once again for your feedback and kind understanding.
Best regards,
Victor Hiew
Director of Operations

Responded March 01, 2019

Dorsett Kuala Lumpur

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8.0

Excellent

Anak from Indonesia

Couple

Dorsett Room

Stayed 3 nights in March 2019

Great location”

Walking distance to Pavilion Mall. Breakfast was so so, took a while for them to refill the food. Overall we had a great stay.

Reviewed March 05, 2019

Dear Anak,
Greetings from Dorsett Kuala Lumpur.
First of all I would like to thank you for staying with us, and for sharing your feedback.
We are pleased to know that you have enjoyed the location of the hotel. I have further shared your feedback with the Food & Beverage Manager of our breakfast services, as for us to evolve and improve.
Kindly let us know if there is anything I can further assist. I look forward to have the opportunity to be at your service in near future. Thank you.
Best regards,
Victor Hiew
Director of Operations

Responded March 07, 2019

Dorsett Kuala Lumpur

1 traveler found this review helpful. Did you?|

8.4

Excellent

Wan from Malaysia

Group

Two-Bedroom Suite

Stayed 1 night in February 2019

Excellent Location”

I stayed at Dorsett Residence, which is beside Dorsett Kuala Lumpur. 2 Bedroom Suite. Very comfortable and spacious for 4 of us. Have clothes washing machine & dryer, very convenience!
Walking distance to Pavilion and you can save the money for the shopping mall parking.
Breakfast has variety of choices, but too crowded. Suggest to have your breakfast as early as possible.
Will come back again next time :)

Reviewed February 11, 2019

Dear Wan,
Greetings from Dorsett Kuala Lumpur.
First of all I would like to thank you for staying with us and for sharing with us your feedback.
We are glad that you have enjoyed the location of hotel, and the amenities equipped in the residence.
We take your feedback of the breakfast crowd on board, kindly let us know if there is anything I can do. Thank you once again for your feedback, kindly let me know if there is anything I can further assist.
Best regards,
Victor Hiew
Director of Operations

Responded February 11, 2019

Dorsett Kuala Lumpur

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10.0

Exceptional

Sylvia from Singapore

Group

Dorsett Room

Stayed 1 night in February 2019

Awesome hotel”

Rooms are quite spacious. The twin bed can easily sleep 4 people. We added an extra bed for 1 pax but they didn’t provide additional towels. We had to ask, and the staff sounded a little unhappy. Breakfast was good with a variety of choices. Best to avoid 8.30am where it is the peak period.
The carpark is really tight, but good that they provide free parking for guests. Overall a pleasant stay

Reviewed February 08, 2019

Dear Sylvia,
Greetings from Dorsett Kuala Lumpur.
First of all I would like to thank you for staying with us, and for sharing your feedback.
We are glad that you have enjoyed your overall stay, I am sorry that you have experienced inconveniences due to busy movement at breakfast room, as well as the limitation of carpark space. For this I apologise.
We are glad that you have had a pleasant stay with us. Kindly let us know if there is anything I can further assist. Thank you once again for your feedback.
Best regards,
Victor Hiew
Director of Operations

Responded February 11, 2019

Dorsett Kuala Lumpur

1 traveler found this review helpful. Did you?|

8.8

Excellent

Siti from Singapore

Group

Family Room

Stayed 2 nights in October 2018

Modern & quite Lush!”

Room's extremely comfortable for us, a group of 3 ladies. Loved how the room was furnished. Walking distance to Pavilion (abt 5mins), although the small street may be dark & lonely at night. Walking distance to Berjaya Times Square (<10mins). Check in & out was a breeze.

Reviewed February 08, 2019

Dear Siti,
Greetings from Dorsett Kuala Lumpur.
First of all I would like to thank you, and we are glad that you have enjoyed your stay with us. We are pleased that you like the furnishing of our rooms, as well as the ease of check-in upon arrival.
Once again I would like to thank you for your feedback, and we look forward to welcoming you back in the near future.
Thank you once again for your feedback.
Best regards,
Victor Hiew
Director of Operations

Responded February 08, 2019

Dorsett Kuala Lumpur

1 traveler found this review helpful. Did you?|

8.0

Excellent

erric from Indonesia

Group

Family Room

Stayed 2 nights in March 2019

Good”

Love it

Reviewed March 04, 2019

Dear Erric,
Greetings from Dorsett Kuala Lumpur.
First of all I would like to thank you for staying with us, and for sharing your feedback.
We are glad that you have enjoyed your stay with us. Kindly let us know if there is anything I can assist further.
Thank you once again for your feedback and understanding.
Best regards,
Victor Hiew
Director of Operations

Responded March 07, 2019

Dorsett Kuala Lumpur

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8.4

Excellent

Chan from Singapore

Family with young children

Two Bedroom Suite

Stayed 1 night in December 2018

Excellent”

Carpark is really narrow at the ramp and need to be extra careful when driving up/down the ramp. other than that, we had an enjoyable and comfortable stay at Dorsett . Breakfast also not bad. but is rather crowded as they combine apartment and hotel guests together.

Reviewed February 27, 2019

Dear Chan,
Greetings from Dorsett Kuala Lumpur.
First of all I would like to thank you for staying with us, and for sharing your feedback. We are glad to learn that you have enjoyed your overall stay.
I am sorry to learn that you have experienced inconveniences due to the narrow car park ramp, and we take your feedback on board further to this.
We are glad to learn that you have experienced inconveniences due to the breakfast crowd, and will review the processes with the Food & Beverage Manager. Kindly let us know if there is anything I can further assist. Thank you once again for your feedback.
Best regards,
Victor Hiew
Director of Operations

Responded March 01, 2019

Dorsett Kuala Lumpur

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5.6

seow from Malaysia

Family with young children

Dorsett Room

Stayed 2 nights in February 2019

Above average”

- Lobby chair dusty and dirty. Dust and tiny stone on the sides of cushion.
- Room had smoke smell although is a non-smoke room. Bed and all tower had the smell too. After few complaint calls, managed to change a new room.
- Swimming pool was not properly maintain. The nails along the swimming pool edge were exposed and anyone can be easily get hurt especially kids.
Overall: not recommend for person who take safety seriously and definitely can get better hotel around the area.

Reviewed February 26, 2019

Dear Seow,
Greetings from Dorsett Kuala Lumpur.
First of all I would like to thank you for staying with us, and for sharing your feedback.
We are sorry to learn that you have experienced inconveniences due to the cleanliness of the lobby chair, we do perform routine cleaning of this and will take your feedback on board.
Further to your feedback on the swimming pool deck area, we have actually planned for upgrading works at the poolside on the second quarter of this year, and we are hopeful to provide a better stay experience for our guests.
Kindly let us know if there is anything I can assist further. Thank you once again for your feedback, and kind understanding.
Best regards,
Victor Hiew
Director of Operations

Responded March 01, 2019

Dorsett Kuala Lumpur

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10.0

Exceptional

NORA from Singapore

Family with teens

Two Bedroom Suite

Stayed 3 nights in January 2019

Nice and clean hotel”

Stay there for 3 night with family..perfect location ..10 mins walk to Pavilion bukit Bintang
lots of shopping malls and food was easy.. Breakfast was awesome variety of choices..Bed was so comfy ..Housekeeping very friendly including the staff at reception

Reviewed February 24, 2019

Dear Nora,
Greetings from Dorsett Kuala Lumpur.
First of all I would like to thank you for staying with us, and for sharing your feedback. We are glad to learn that you have enjoyed the location of the hotel, and the proximity of the hotel to various shopping malls and eateries.
Thank you for your warm words of compliments for our buffer breakfast offerings and the courteousness of our Housekeeping and Front Office team members.
Kindly let us know if there is anything we can assist further. Thank you once again for your feedback.
Best regards,
Victor Hiew
Director of Operations

Everyday, it seem ALL the ladies reception staffs do not look into the customers, do not smile and instead gave a face like I owe her money. Very unfriendly, no smile no chats and stared at you when you ask for things with a long black face. This scenario happens daily at any time of the day if you stand at lobby and you can see all the ladies front-end staffs are the same. And the more junior reception male will have to politely ask these senior ladies for approval on small little request by guests. Breakfast is a war zone - zone, chinese tourist or even without chinese tourist, there is no staffs to refill coffee, go take your food and some rowdy tourist takes your place and to go in please queue for 30 mins my longest record.

Reviewed February 21, 2019

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4.0

Efren from Philippines

Business traveler

Two-Bedroom Suite

Stayed 3 nights in February 2019

Acceptable”

On the very 1st day we complained and sought to fix or transfer us due to awful bad odor from the aircon. First thru phone, then at the front desk, and during clean up of the top. With their personnel and supervisor. Unfortunately none was done to address it during our 3 nights stay.

Reviewed March 03, 2019

Dear Efren,
Greetings from Dorsett Kuala Lumpur.
First of all I would like to thank you for staying with us, and for sharing your feedback. We would like to extend my sincere apologies for the inconveniences you have experienced, and further to your feedback.
Further to your feedback, I have reviewed your comments with the Executive Housekeeper, and noted that following your comments the Housekeeping Supervisor on duty has checked your room, and also freshen up the area. I am sorry to learn that the issue is not fully rectified.
Kindly let me know if there is anything further I can assist. Thank you once again for your feedback.
Best regards,
Victor Hiew
Director of Operations

Responded March 05, 2019

Dorsett Kuala Lumpur

1 traveler found this review helpful. Did you?|

8.4

Excellent

Zulqarnaien from Malaysia

Group

Two Bedroom Suite

Stayed 1 night in February 2019

Everything was great except the breakfast”

Excellent staff all around including the security personnel. The 2-bedroom suite in Dorsett Residences is big and spacious with complete amenities and finely decorated.
Wifi works great since they have individual modem/router for each unit so it's reliable.
Water pressure in both bathrooms were great with instant hot water. Pillows and bed are comfortable.
The only let down was the breakfast, and it's a huge letdown. Worst omelette I've had ever. Even though it's cooked to order but it was such a let down. Other foods were equally as bad - nasi lemak sambal had no taste other than the spiciness, the bread and pastries were not fresh and tasteless.
I saw a lot of tables left with ample food unfinished on their table.

Reviewed February 05, 2019

Dear Zulqarnaien,
Greetings from Dorsett Kuala Lumpur.
First of all I would like to thank you for staying with us, and for sharing your feedback. We are glad that you have enjoyed your overall stay at the residence, and you liked the facilities as well as the amenities provided.
I am sorry to learn that there is still rooms for improvement for our Food and Beverage offerings and services. I have further shared your feedback with the Food and Beverage team as for us to evolve and improve. I apologise that we have fall short of your expectations.
Once again I would like to thank you for your feedback, kindly let me know if there is anything I can do.
Best regards,
Victor Hiew
Director of Operations