Collection and Recovery Solutions 2018

2018 RMN Schedule

Recovery Management Network (RMN) is a unique networking organization strictly for creditors, providing collection and recovery professionals with the peer contact, resources and information they need to succeed in their jobs. At RMN, we understand that collection and recovery professionals need to make the most of their time. For that reason, we strive to give members the most vital information and resources they need to effectively and successfully maximize results while minimizing risk. Our membership includes many of the major creditors in the United States and Canada. Membership is limited to creditors only, primarily through member referrals. If you are not a member and would like to join, please go to http://resourcemanagement.com/networking.html and complete the membership form.

Time

Event

Wednesday - May 9, 2018

7:30 a.m. - 8:00 a.m.

Member Breakfast

8:00 a.m. - 9:00 a.m.

CFPB Update - Speaker Invited

9:00 a.m. - 9:30 a.m.

Introduction of Members and Identification of Hot TopicsModerator:Shawn Spratte, Public Service Credit Union

Moderators

Moderator

Topic and Biography

Shawn SprattePublic Service Credit Union

Moderator

Biography:
Shawn Spratte is the Vice President of Loss Mitigation and Communication Center with Public Service Credit Union, in Lone Tree, Colorado where he is responsible for the direction, oversight, and the overall results of the Loss Mitigation and Communication Center Departments for the Credit Union. Shawn oversees all stages of collections, repossessions, remarketing, foreclosures, insurance, member solutions, and call center operational strategies. Shawn has been in the credit and collection industry for the past 25 years, with experience in 1st party and 3rd party collections, working in various industries including telecommunications, construction, radio, multi-family, and financial institutions. Prior to joining Public Service Credit Union, Shawn spent 9 years as the Director of National Collections for a large Real Estate Investment Trust, where he managed all stages of charge-off, managed the 3rd party collections vendor relationships, and created and managed the debt sales program for the company.

Speakers

Speaker

Topic and Biography

Kelli EdmondsHyundai Capital America

Session:Agency Assignment Strategies and Market Share, including Bonus Structures/Incentives - How Big is the Carrot?

Biography
Senior-level executive with over 25 years of successful strategic and tactical leadership within the credit and collections industry. Expertise in building and managing vendor partnerships, ensuring regulatory compliance, and increasing efficiencies in call center operations. Effectively utilize Six Sigma principals to improve processes and deliver large, complex projects. Demonstrated ability to drive strategic change and build profitable customer relationships.

LaDonna JantzenSCANA Corporation

Topic:Call Monitoring - Sampling, Scoring and Coaching

Biography:
Innovative thinking, a keen insight and over 25 years experience in the business industry provide LaDonna Jantzen with the in depth knowledge and essential tools needed to develop sound business strategies that can deliver optimum results. Her experience includes 13 years in the utility industry and current responsibilities for management of the collection agency vendor and attorney pool for SCANA Corporation. SCANA Corporation is an energy-based holding company whose businesses include regulated electric and natural gas utility operations that serve approximately 668,000 electric customers in South Carolina and more than 1.2 million natural gas customers in South Carolina, North Carolina and Georgia.

Debbie VenderleyHyundai Capital America

Topic:Vendor Oversight: Compliance Issues and Techniques and Coaching - What Happens After the Call Monitoring

Biography:
Debbie Venderley's 25+ year career in banking and collections has spanned both mortgage and auto finance with leadership roles at Bank of America, New Century Mortgage, Triad Financial, and currently Hyundai Capital America. Recently appointed to lead the Compliance Letter department and continues to manage the vendor daily operations and performance, Debbie has managed Bankruptcy & Recovery departments, 3rd party oversight, and vendor management for a network of over 100 Collection, Recovery, attorney and Remarketing vendors.

Collection and Recovery Solutions

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