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Jack, Technician

Category: TV

Satisfied Customers: 9797

Experience: 40 years experience as audio,video repair and installation tech

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My vizio e470I tv not turning on , I push the power

Customer Question

Customer: ***** ***** and my vizio e470I tv not turning on JA: Thanks. Can you give me any more details about your issue? Customer: I push the power button and the blue light at the bottom shines briefly and then goes out. JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to TV Experts (you only pay if satisfied). There are a couple customers ahead of you. We can help you for less if you're not in a rush. Are you willing to wait a bit? Customer: ok JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.

The tv would not come on, I had paused an on demand program and the tv went into rest mode after a period of time had passed. I attempted to resume viewing the program and the television would not power up and stay on. A blue light at the bottom of the television would come n and stay on briefly and I could see a red light on the side of the television where the inputs are located but the screen would remain totally black.

Unplug the TV's power cord and hold the power button directly on the tv ,keep holding it for 20 secs or so then let the tv sit unplugged for a couple of minutes before you try it again.Although i do not expect much out of this procedure , it has to be done to confirm that this problem can be cleared or not with a reset.If that does not do it then we are looking at internal problems with the tv.

If you were to look into repairing this yourself then you would need to match your main board with one of the (4 versions made for this model ) main board at the link below and then if not in stock there , with that part number I could find it for you ;

This will give you a list of repair shops in your area.You could give a call to different shops in your area to get an idea of their rates , it pays to shop around.

If that answers your question please do not forget to rate so i get paid for my time helping you and you can use the reply button before or after rating if you have other questions or need help , thank you

I would have expected more for the money. Other than an old reset strategy that I tried in some form before actually, I did not receive any information that I couldn't deduce on my own. The end result is what I expected after the television not operating after I unplugged it and tried to "reset" it, I have to fix it myself, which is not likely because I have no experience nor training or desire to, or I have to take it to some one and be charged to have it fixed. I don't know of course if this is the norm, but what is the value added after waiting 7 hours for a reply?

Well...cannot repair your tv from where I`m sitting and those vizio have only THAT procedure that can be tried.

If you are not willing to do this yourself then the repair shop is your next step .

There is just so much that I can do from where I`m sitting , I gave you my experience as a repairman and if you knew the main board was the problem then you should have all the experience you need to replace it yourself , did you know there was 4 versions of it or where to get it or part numbers ?

By the way , you asked your question in the middle of the night so that will cause some delay in the replies.

Again there is so much I can do from where I`m sitting beside giving you info on what is wrong and how to proceed towards arepair and costs expected etc.

Same thing done at home would`ve cost you $125 paid in advanced and repaired or not

Actually, I called a local repair shop this morning and he ran through the same questions during our conversation and asked if I attempted the same resets that you suggested and then indicated that I would need to bring it in to verify but that it sounded as if there was a problem with the main board. That was without charge and obviously before I presented at the shop with the television or someone came out to fix it.

Not sure if sarcasm and being condescending is the correct or appropriate response, I was telling you how I felt about the value of the information and how it differed from what I expected for the fee. I think your response is indicative of some who feels like there is validity to my words and you have no logical response that would compel me to change my position.