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The best experience at the best price; visit two incredible parks and live an unforgettable vacation.

Dare to fly in the highest and exciting zip lines in Riviera Maya; while you admire the exuberant nature you will go through fun hanging bridges, two circuits of zip lines with refreshing landigns in the river. You will explore an underground river where you can swim within impressive rock formations and you can enjoy a unique tour in rafts or travel aboard amphibious vehicles. Challenge your senses with all the activities at Xplor and get more energy at the magnificent buffet in the Troglodyte restaurant. You can also enjoy exotic combinations of natural fruit drinks as many times as you want.

Get ready to snorkel all you want in the natural Cove of Xel-Há and see endless tropical fish that live in this paradise. Go through majestic trails surrounded by abundant vegetation and dazzle yourself with the different shades of the dense jungle. Take a ride on bicycle or perform any aquatic activity, we have for all ages and tastes. Delight your palate with the delicious dishes from the buffet which you can enjoy at any of the restaurants; in addition, try our famous drinks only prepared in Xel-Há. Go to the paradise of Xel-Há and have a blast!

All the pictures of your experience at a special price! By including your Photo Pass before your visit you receive an exclusive price. For more information and details, click here.

Xplor Park activities are recommended for children over 5 years of age (must be accompanied by an adult at all times). At Zip-lines the minimum height required is 3.6 ft. The minimum weight required is 88 lbs and a maximum of 300 lbs.

Remember to bring the printed proof of purchase of your Park admission.

Use comfortable beachwear and swimming suit and shoes for water use (Remember you can purchase them at our shops in Xplor). Bring a towel and extra clothes.

If the tour is with transportation, confirm the time and place of departure.

Help us preserve and care for our ecosystem! To avoid affecting the natural balance of the ecosystem, only the use of sunblock and sunscreen containing titanium oxide and zinc oxide is allowed in the Park. If your products don't meet this requirement, at the Park entrance you will find an Information Booth where you can exchange your sunscreen for a free sample of a biodegradable product. Your sunscreen will be returned to you upon departure.

Bring credit card or cash with you to buy souvenirs or to purchase photos of your visit.

General

ScheduleXel-Há is open from 8:30 a.m. to 6:00 p.m. all year long.Xplor is open from 9:00 a.m. to 5:00 p.m. Monday to Saturday.

KidsUnder 4 years old have free admission.*

Minimum Age5 years old to enter Xplor.*

ChildrenFrom 5 to 11 get half off the adult ticket price.*.

*Must show an ID at the Park’s ticket booth.

An official ID must be presented at the Park’s ticket booths. In case this isn’t possible, the child’s rate will apply to those who measure between 3 and 4.5 ft.

Some activities are not recommended for pregnant women.

If you have heart problems, fear of heights, had a recent surgery, back pain, get dizzy easily or weigh more than 299 lbs some activities are not recommended to you.

Transportation from Cancun, Playa del Carmen and Riviera Maya is included only if you add it at the time of purchase.

It is not possible to make a date change the same day of your visit.

Packages With Transportation (Tours) and Without Transportation (Xperience) are not cancelable or refundable.

For Packages With Transportation (Tours) you have 15 days from your first visit to schedule the next Park or Tour (one per day). If you choose No Transportation (Xperience), you have seven days to visit (one per day). In both cases, you must wear the same bracelet for each visit.

The admissions, activities and tours included in your purchase are not exchangeable for other admissions, activities or tours.

At Xplor and Xplor Fuego, to guarantee your safety and to ensure that harnesses are comfortable and fit each of our visitors correctly, a minimum weight of 88 lbs (40 kg) is required, and a maximum weight of 300 lbs (136 kg). The maximum circumference of the harness around the waist is 55 in (140 cm) and 30 in (75 cm) around each leg.

An official ID must be presented at the Park’s ticket booths. In case this isn’t possible, the child’s rate will apply to those who measure between 3 and 4.5 ft.

Transportation from Cancun, Playa del Carmen and Riviera Maya is included only if you add it at the time of purchase.

Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2 to 0 days or in case of no show, reservations are non-refundable.

Toll free number within Mexico:

Why book with us?

Secure Shopping

We offer you an online shopping experience that is safe and secure. In addition, you may have assistance during your trip. More info.

The lowest rates on the market

You will find the lowest prices guaranteed only on our websites. Book online and save more with us! Enjoy 15% off purchasing with 21 days or more in advance; or if you prefer book with 7 to 20 days before and receive 10% off. Does not apply for Packages or Xperience Passport

Special counters for pre-paid customers

When you arrive at our parks, you can give your ticket to one of our special counters for a faster access.

Weather guarantee

Your purchase has a weather guarantee that is valid before using your coupon (not refundable). Your coupon is good for 1 year from date of purchase. Schedule change must be made 24 hours before your visit. Any change in dates cannot be made on the same day of the expected visit. Terms and Conditions apply.