Sometimes you're going to feel like you've hit a brick wall because you're not getting the telephone sales numbers you envision. Don't despair. Allow these six methods to be your motivational mantra to[more…]

Being a successful telephone sales professional is as much about believing in yourself as it is selling your product. Follow these tips to keep yourself focused and motivated in your telephone sales endeavors[more…]

Any good gamification guru will tell you: You’re only as good as the tools in your toolbox. When it comes to game mechanics, various tools are available to you — each designed to elicit a specific reaction[more…]

A gamification framework is a holistic program designed to achieve a specific business objective. The framework you use depends on the outcome you want to achieve. Note that you can mix frameworks. As[more…]

Using gamification in your business boosts customer loyalty and engagement. But you need to know how to motivate customers to do what you'd like them to by providing the right types of rewards and understanding[more…]

When you meet prospective clients during the selling cycle – or anyone, for that matter – for the first time, your goal is for them to like and trust you. You can accomplish that goal and be on your way[more…]

Having contacted your prospect and arranged a meeting to discuss what you might be able to do for him, you need to connect with him on a personal level. Clients purchase from people they know, like and[more…]

Selling is about the client winning, not you! The client’s operational style and their feelings around what might or might not happen are what you skillfully relate to what you have to sell. Try remembering[more…]

An important step in the selling cycle is listening to and responding to your prospect’s concerns and objections. Objections or concerns are the prospect’s way of buying confidently. Allow them to talk[more…]

Most sales are lost because salespeople didn’t clearly ask for the business or asked at the wrong time. If your product or service has proven to be a truly good decision for your client, it’s your obligation[more…]

With the right selling skills in your arsenal, you’ll have more happiness and satisfaction in all areas of your life, not just in your selling career (although your selling will certainly benefit too).[more…]

When you run your own restaurant, you obviously want your customers to leave after their meal having had a great experience. Sometimes this doesn’t happen, and you’ll want to resolve whatever problem they[more…]

Writing a great menu is a true art form. Get it right, and you’ll have a restaurant full of diners on your hands. Get it wrong, and you could struggle to get people coming through your door. Here are some[more…]

Running a restaurant has its challenges – amongst them is dealing with the competition. Diners don’t have to come to your restaurant – they could always go somewhere else. You need to remain mindful of[more…]

Customers, and social media, more now than ever, influence Social CRM and the way that companies conduct business. Customers don’t run your business but they do determine how you engage them. Listening[more…]

There are some key differences between traditional and social CRM. Social CRM is a strategy. It’s a philosophy, not just software and technologies to gather and manage customer data, though such technologies[more…]

One of the biggest challenges in social CRM is the speed at which new technology, communication channels, and customers adapt to each other. Social CRM is a major shift in the way companies perceive and[more…]

In order to build a sustainable and scalable social CRM program, you must prioritize activities with dedicated resources in mind. We’ve talked a lot about the philosophy of social CRM, social business,[more…]

Even though you’ll see social CRM’s benefits over time, not overnight, you should still establish goals for a long-term strategy. Here’s the main question: Why do you want a social media and social CRM[more…]

In order to create a successful CRM strategy, you need to know that habits of your customers. Many businesses have been merely reacting to the phenomenon of customers gaining control of the marketplace[more…]