Today’s gem comes from my former student Andy, who has heard me get excited about quality tools and continuous improvement – and the R statistical software – a LOT over the past few years! Even though he graduated in the spring of 2012, he’s still applying quality solutions to his own life – and this was a very unexpected place for me to find such a thing! I can’t hold back my own personal excitement for improvement and the pursuit of excellence, even as my standards for excellence evolve, and it’s so heartwarming to see how this has influenced Andy’s life.

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