Frequently Asked Questions

GENERAL

It's easy! There are two ways to do this:
1. Place an order of $120 and above for each delivery trip.
2. When you become a SuperNature Regular Member, delivery is free with a spend of $100. Click here to find out how to become a member.

A standing order is an arrangement that you set up with SuperNature to have a fixed number of items delivered to you on a weekly basis for a period between 2 to 12 weeks. On our product index pages, we have indicated the products that are available for inclusion as a standing order.

To set up a standing order, click on a product to see its details. Select the "Standing Order" button, use the drop-down menu to choose the duration of your order, and click "Add to Cart".

Unfortunately, our shopping system is only equipped to process weekly standing orders i.e. on a weekly basis. If you'd like a fortnightly delivery, please call +65 6854 7399 or email eshop@supernature.com.sg, and we'll try to work out a special arrangement for you.

Unfortunately, our shopping system is only equipped to process weekly standing orders i.e. on a weekly basis. If you'd like a fortnightly delivery, please call +65 6854 7399 or email eshop@supernature.com.sg, and we'll try to work out a special arrangement for you.

Only the freshest, tastiest produce! We've got five Farm Boxes for you to choose from - Original, Baby, Juice, Asian, and Western - and each box contains three to four standard items, as well as three to four seasonal items. Visit our Farm Box section for more details.

Our Original Farm Box comes in two sizes: Regular (feeds an average family of two to three over a week) and Large (feeds an average family of four to five). Our other Farm Boxes (Baby, Juice, Asian, and Western) are only available in Regular size.

We'll try our best to supply everything that's listed, but we may be foiled by bad weather or poor crop yields. Also, organic food is delicate and can sometimes be damaged en route to us - when this happens we'll immediately arrange to replace the items, because we would never knowingly deliver damaged goods to you.

As we've fixed the contents of our Farm Boxes (this allows us to order in larger quantities in order for you, our customer to enjoy the freshest organic produce at affordable prices), the discretion as to what goes into the Farm Box is ours, so unfortunately, you are not able to change the contents due to individual preference. If however you're allergic to a certain food, please fill out the comments box on our checkout page, and we'll try our best to work out a special arrangement for you.

Call us at +65 6854 7399 or email eshop@supernature.com.sg at least one week in advance to let us know you'll be out of town. We'll arrange to stop your Farm Box or standing order deliveries while you're away, and resume your orders upon your return.

INSTANT REDEMPTION

If you are a SuperNature Regular or Club 21 Member, the reward points accumulated in your account can be converted into Redemption Dollars which can be used to offset your purchases when you shop with us at SuperNature, or at Club 21 boutiques across Singapore, Hong Kong, Indonesia, Malaysia, Taiwan, Thailand and at Club 21 Online. The amount available to offset your purchases will be reflected at checkout.

Redemption Dollars are applicable on all items except delivery charges, sale items and gift vouchers. If your shopping cart consists of both sale and full-priced items, Redemption Dollars will only apply to the regular priced items. Our system will display the applicable Redemption Dollars to be redeemed.

In the case of a full refund, we will refund your credit card up to the amount charged, and the balance will be refunded in Redemption Dollars which will in turn be converted to Reward Points and credited back to your account.
In the case of a partial refund, the refund will be issued to your credit card first. If the refund amount exceeds the amount charged to your credit card, we will refund the full amount charged to your credit card, then refund the balance in Redemption Dollars, which will be in turn converted to Reward Points and credited back to your account.

DELIVERY INFORMATION

Only one mailing address in Singapore will be accepted for each online transaction. If you have multiple transactions, you may have a different mailing address for each of such transactions. Please note that delivery charges may apply.

Unfortunately, we don't ship overseas at the moment. However, please let us know if you'd like us to deliver to your country, so we can take your interest into consideration when we're ready to expand.

Deliveries are made Monday to Saturday between 10am and 4pm
If you place your order before 2pm you may request to receive your order the next working day
If you place your order after 2pm you may request to receive your order the second working day

If you include the other items in the same transaction as your Farm Box order, they will be delivered with your Farm Box. If you'd like to arrange for delivery on two dates, please place two separate orders (i.e. separate transactions). But do remember that delivery charges apply per transaction.

If you're not at home, we can leave your items at your front door or at the guardhouse with the security guard, who will sign off on the delivery order. Alternatively, if you have a preferred pick-up arrangement or drop-off location, please let us know via the comments box on the checkout page and we will do our best to accommodate, subject to our delivery schedule. However, please note that we will not bear any responsibility for losses or damages to your purchased items.

It's easy! There are two ways to do this:
1. Place an order of $120 and above for each delivery trip.
2. When you become a SuperNature Regular Member, delivery is free with a spend of $100. Click here to find out how to become a member.

Yes! Your security is our priority. For your protection, we use PayPalTM to encrypt your credit card information - that's why you'll be asked to enter your credit card information every time you make a purchase at our online store. Your payment transaction will be conducted over a secure connection, keeping your information safe and confidential. We'll never use your information for anything other than processing your payment or communicating with you for purposes of / in relation to your online shopping.

ORDER CONFIRMATION

Yes! You'll receive an order confirmation via email. If you do not receive one within 2 days, please call +65 6854 7399 or email eshop@supernature.com.sg to let us know. If there are problems with your order, you'll hear from us by phone or email.

Unfortunately, no. Our policy is that items purchased cannot be exchanged, returned, or refunded, unless the item has been delivered in a damaged condition. If you've received a damaged item from us, let us know within 24 hours by calling +65 6854 7399 or emailing eshop@supernature.com.sg. Damaged produce will be replaced as soon as possible with the next delivery to your zone. (Click here to view our delivery schedule.)

Unfortunately, no. Our policy is that items purchased cannot be exchanged, returned, or refunded, unless the item has been delivered in a damaged condition. If you've received a damaged item from us, let us know within 24 hours by calling +65 6854 7399 or emailing eshop@supernature.com.sg. Damaged produce will be replaced as soon as possible with the next delivery to your zone. (Click here to view our delivery schedule.)