Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

Name:

Required

Email:

Required

We will not publish your email on the site

Order number:

Can be found on top of your invoice

Where do you live?:

Required

Your rating:

(5)(4)(3)(2)(1)

Feedback title:

100 characters remaining

Your feedback:

Required

3000 characters remaining

Terms & Conditions

By submitting this form you agree that drinkstuff.com will be able to use your submission, should we approve it, on our website. We reserve the right to cancel certain comments.

"EXCELLENT SERVICE AND PRODUCT ARRIVED ON TIME GOOD QUALITY PAN WOULD RECOMMEND."

MARGARET BRADSHAW, Mon 17th February '14

"I ordered a Mason Cash Pestle & Mortar Medium and Royal Genware Oval Pie Dish 14cm and unlike some other online companies, the items came when promised and although not expensive, came as well packaged and protected as one could imagine. I am extremely pleased with all aspects of your service and quality of the goods (the pies were good too, but that was down to my daughter)."

John Storer, Sun 16th February '14

"Excellent service"

S dixon, Sat 15th February '14

"Really pleased with these glasses. Great product, great value, great service. Thankyou !!"

Mrs Short, Sat 15th February '14

"Drinkstuff delivers the highest quality products directly to your door step quickly and efficiently. Drinkstuff are the leaders in their field and you will struggle to find anything that even comes close to competing with them. 100% satisfaction with every order I've made."

Tom Bayliss, Thu 13th February '14

"We ordered these Traditional School Milk Bottle 7oz / 200ml for my daughter's 1st birthday party. They were adored by the children and adults alike. They are a solid, quality, reproduction. I can also report that the 3 that got knocked onto the quarry tiled floor bounced beautifully and amazingly didn't even chip! All 12 are still like new. I know we will get a lot of use out of these over the coming years for all manner of occasions."

Mrs Shaw, Wed 12th February '14

"Really happy with this Glass Drinks Dispenser with Stand 197oz / 5.6ltr. Made of glass so has a real sturdy element to it. The black legs hold the product well. Very versatile, used it at a kids school Disco and a Bollywood party. Bought four so you can line them up and have four different coloured drinks in them - very effective. The taps are easy to fit and once installed the liquid can flow easily out."

"Buying stuff on-line is easy. You click a few boxes on a web-site and a few days later your stuff arrives. Usually. The only way you get to find out how good a company really are is when things go wrong. There were some issues with the products I ordered, none of which were DrinkStuff's fault, but they were fantastic about it. It was easy to call up and talk to the staff and they were really courteous, efficient and helpful. Everything was sorted out very quickly and without drama. They couldn't have been any better. One of the best on-line shops I've dealt with, very highly recommended."

"Easy to use website. Very efficient service, invoice sent by e-mail. Product good. All in all excellent."

Joanna Lee, Sat 8th February '14

"Bought the Basic Cocktail Shaker Set with a couple of other things for a planned cocktail party for friends. Have loved practicing last weekend. All the products are very good quality and it was a very good price for all of it. I am by no means a pro at this but will be doing more cocktail-making as a result and know exactly where to go if I want to extend my equipment. Great speedy delivery too!!"

Fiona Pratt, Sat 8th February '14

"Very happy with product, post and packaging could be cheaper but otherwise very impressed :)"

Dan Beaumont, Fri 7th February '14

"Fabulous glasses and first class delivery. Highly recommended company to buy from."

"Excellent product and fast service. Very well packaged and easy assemble. Highly recommend."

Ray Whitty, Tue 4th February '14

"Great value, great quality, amazingly swift delivery. I love that the delivery man left it in safe place instead of holding my parcel hostage at some depot."

Vicky, Tue 4th February '14

"I bought the Frozen Smiles Ice Tray. How brilliant they are. Today it was a friend's birthday and I put white and milk chocolate in them, quite authentic and brought a SMILE to our faces! I must add, I was impressed by the speed of the delivery. I would definitely use again."

Chrissy, Mon 3rd February '14

"I first saw the Alternato wine glasses in a restaurant I visited and decided to search for them on the internet and found them on drinkstuff which I was very excited about, love the shape, style and the sturdiness of these and can't wait to use them. I also love the way they stack together saving space in my cupboard which is an added bonus. Delivery was very quick and the glasses were packaged very well to stop breakages. All in all absolutely thrilled."

Sonya Leonardi, Mon 3rd February '14

"Excellent service and the plastic glasses were just what we needed."

Joanna Humphrey, Mon 3rd February '14

"I wanted to say thank you to the person who dealt with my order (I think her name was Lauren). I had placed an order online and needed next day delivery. After I placed the order, I realised I needed another item. Lauren organised for the additional idem to be added to the order and shipped alongside it for next day delivery. She even rang me back when we got cut off. She was polite and friendly and should be congratulated as she is a credit to your company. Thanks, Anthony."

Anthony Legon, Mon 3rd February '14

"A quick and easy ordering service and delivery. Was one slight problem with a damaged item (nothing to do with Drinkstuff) but resolved easily."

Jonathan Hutson, Mon 3rd February '14

"Easy to order products arrived well packaged and quickly even though we just went for standard delivery. Very pleased with everything bought, good value for money. Double Walled Ice Bucket With Tongs Inside Lid was amazing for 12.99 compact but exactly what we wanted for a home bar."

Jan, Mon 3rd February '14

"Customer Service is excellent and the help provided in helping to choose the wine glasses I required was invaluable - to the point that samples were sent so I could see exactly what it was I was buying. Very impressed."

Teresa Farr, Mon 3rd February '14

"I was very pleased with my order and also the efficient way it was handled."

Sylvia Burde, Sun 2nd February '14

"The Banquet Champagne Flutes 5.5oz / 155ml were just perfect for the event and the delivery service was excellent!!! Thank you this is the second time I have used your company and would definitely use you again and recommend you highly."

Mary Pateman, Sun 2nd February '14

"Fantastic speedy delivery. Ready to party now. Thank you."

James Muirhead, Sat 1st February '14

"Can''t fault the service I received. Extremely fast delivery. Had a slight problem with one of the items but this was very quickly resolved with minimum of fuss. Would definitely use again. Thanks for everything."

Mike Baker, Sat 1st February '14

"I ordered the above as a belated Christmas present to me!! Using some money I got at Christmas...Whilst the product is quite expensive I am more than satisfied with it...the wine rack is carved from a very solid piece of wood, it is like a piece of furniture it is so well made...it is an excellent addition to the dinning room and is a talking point...I am very satisfied with it."

Mr C Gray, Sat 1st February '14

"Everything was in perfect condition and your delivery times and rates are very good but the thimble measures were not government branded like you claimed they were other than that i''m very satisfied and i will recommend you. Best regards"

drinkstuff says: Dear Jo�o,Thank you for your comments. We can confirm that the Thimble Measures in the Large Boston Cocktail Shaker Set are not described as be CE stamped, but as just being 25ml and 50ml bar measures. Nevertheless, we are glad you are happy with the order and encourage customers to contact us directly if they have any queries on any products or orders placed.

João, Thu 30th January '14

"The Glassware arrived very quickly and was well packaged. No breakages."

Lisa, Thu 30th January '14

"This kit was very easy to fit and works perfectly with my 2 x 30 bottle wine racks. Was delivered in 2 days..."

Karen Smith, Thu 30th January '14

"These glasses looked fab online and I was delighted with them when they arrived. Just what I've been looking for! As for service, super fast delivery! 10/10!!"

Pamela Cummings, Wed 29th January '14

"I had a problem with this item and rang, the lady couldn't do enough and sorted it straight away, fast delivery too many thanks."

Kim, Wed 29th January '14

"3 glasses were broken but they were very promptly replaced. Highly recommended."

Kevin Robinson, Tue 28th January '14

"Exceptional service and brilliant value: I highly recommend "Drinkstuff"."

Professor Andrew Nei, Mon 27th January '14

"Very helpful and friendly service. Solved the problem for our gardening club in a single phone call!"

Janet Elsey, Mon 27th January '14

"Needed Steins for party and 'Drinkstuff' delivered and more than pleased with price, quality and delivery. Would certainly recommend."

Gordon, Mon 27th January '14

"I ordered these speciality glasses from drinkstuff for this Summer, I had two phone calls to make sure they had arrived. Very attentive customer service."

"Prompt delivery. Left safely and where requested. Well packaged. Goods were all correct and as expected. Would use them again."

T Hansford, Sun 26th January '14

"Pleased with the quality of goods, price and delivery. Highly recommended seller."

Hemantha, Sun 26th January '14

"The Non Slip Tray 14inch were as expected very sturdy, just what we needed at the Bowls club. I bought these for the carrying of drinks to tables after matches and they will be so helpful, just need a few extra things for the bar, but have to buy a bit at a time, not a huge club."

Mrs Margaret Price, Sat 25th January '14

"I recently ordered a large glass, it arrived promptly. Unfortunately there was a chip in it, when I contacted drinkstuff, they sent a replacement, no quibbles, the lady to whom I spoke was helpful and courteous I would definitely recommend drinkstuff ."

Mrs Saunders, Fri 24th January '14

"Order arrived swiftly in condition expected. Packaged well considering the items were fragile and the customer service was brilliant when I called. Many thanks."

Vanessa Graham, Thu 23rd January '14

"Wow, bought these Pina Colada Cocktail Glasses 13.7oz / 390ml and was pleasantly surprised when they arrived. The packaging was really good, no way were they going to get damaged, the quality of the glasses were more than I expected, quite heavy duty glass. They went down a storm at my cocktail party and everyone commented on them and asked where I got them, I could have been selfish and kept the info to myself but they're good friends so I told them, probably order ones for themselves. Will buy more goods again as well chuffed."

Kenny Lawrence, Thu 23rd January '14

"Fantastic Service, Speedy Delivery, Friendly Staff. Would use again :)"

Mike, Thu 23rd January '14

"Seems like a professional company. 3 of my pint glasses out of 48 arrived broken and they were replaced promptly without question. Recommended."

kevin Robinson, Thu 23rd January '14

"Excellent service and quick delivery. Would definitely recommend and use again myself."

Adam Smyth, Wed 22nd January '14

"Good to be a customer of this company."

Ray Duley, Tue 21st January '14

"As a newcomer to drinkstuff, my two small orders have been serviced entirely to my satisfaction, excellent website, reasonable prices, rapid response, safe delivery of glassware."

Graham Parkhouse, Tue 21st January '14

"Glasses arrived reasonably promptly but very well wrapped. Many thanks. Will be back."

Timothy Neill, Tue 21st January '14

"Your Customer Service sorted out my query quickly, before I made my order. Then I recieved my product fast and in good condition."

Jerry Nielsen, Mon 20th January '14

"Both wine bucket and holder were great prices and great quality. The service I have received from you was excellent. Thank you."

Joanne McNulty, Mon 20th January '14

"We were looking for a supplier of LSA Glassware, amongst those that we found, was Drinkstuff. Their website is easy to use, the products are well displayed and the prices are competetive factoring in delivery charges. The delivery was relatively quick and the order was well packaged and undamaged on arrival. We are now enjoying using our new stemless wine glasses. Thank you drinkstuff. Mark H."

Mark Hallard, Mon 20th January '14

"I bought the Rotatable 9 Bottle Wine Rack for my friend's 40th birthday, she ''loved it'' the only thing she said was - it'll never be full that's the problem ha ha ha. The postage was amazing, dispatched next day received 2 days later. Great work guys, keep it up :)"

Erica, Mon 20th January '14

"Professional Boston Cocktail Shaker arrived quickly after placing order. Excellent quality product. So much cheaper than high street retailers. Will recommend and order from again ourselves."

Philip Cowell, Sun 19th January '14

"Extremely satisfied with all aspects of service and quality of product."

Elizabeth Perry, Sun 19th January '14

"My original delivery was short two glasses but when I rang up, it was swiftly corrected and the missing glasses arrived quickly. Thanks. Martin"

Martin Gladwell, Sun 19th January '14

"Great, speedy service."

Bernadette Smith, Sun 19th January '14

"Delighted with my purchase. It was out of stock when I ordered it but arrived not soon after, the service was excellent, thank you."

Elizabeth Wood, Sun 19th January '14

"Both products I received were exactly as described, good quality and the delivery was very fast. Glass items were well packed and I was very pleased with the whole process. Thank you."

Jackie Younger, Sat 18th January '14

"Great site, lots of goodies, no fuss when we needed a replacement for breakage, many thanks."

Julia Piercy, Sat 18th January '14

"Easy to order and order delivered quickly. Lovely glasses, so so pleased with them. A couple of glasses in one box had been damaged in transit, but just one quick phone call to lovely customer service, and replacement arrived following day. Excellent. Thank you."

Sarah Barnett, Sat 18th January '14

"I have recently purchased the Deluxe Cognac & Brandy Warmer Set it came in a wooden box, a lovely gift for for a friend's birthday. Excellent service and quick delivery well worth the money."

Annette Banks, Sat 18th January '14

"The website is easy to order, delivery was super fast. Well packaged. Will definitely order again."

Sharon Turner, Sat 18th January '14

"We bought a wine fridge which unfortunately arrived damaged. No fault of Drinkstuff; their response was perfect and very customer focused. We won''t hesitate to make future purchases with this company."

Maroulla Whiteley, Fri 17th January '14

"There was a problem with the order, replacement was quickly dispatched, excellent service and the glasses are great, really nice, exactly what we wanted and go in the dishwasher."

Angus, Thu 16th January '14

"I have been so impressed with this company. The goods we have bought from them have, without exception, been of excellent quality and reasonable price, and delivery has been ultra-fast. Highly recommended."

Geoffrey Haynes, Thu 16th January '14

"Excellent delivery. I wanted some ordinary plain glasses that didn't hold too much, these were perfect. I like to drink a couple of glasses whilst cooking/ waiting for dinner as these weren't huge as is the trend today I can have a drink without drinking too much."

Jo Percival, Wed 15th January '14

"I was very pleased not only with the service I received but also with the goods I purchased."

Brian Matthews, Wed 15th January '14

"As a bartender I felt like my house was missing something and my girlfriend only drinks woo woos so I decided to order this set which was excellent value for money, it has everything you need to start off making cocktails and I also now use the bar blade for work. The shaker itself is better quality than the shakers I have at work so I am delighted there, all in all this is a great set if your starting off and would highly recommend it especially since it's less that 20 pounds!! Thank you drinkstuff."

Paul Nelson, Wed 15th January '14

"I have purchased quite a lot of items from Drinkstuff and found their products to be of a good quality and a good addition to any home entertaining we do, as the products we buy usually get commented on, i will continue to purchase from Drinkstuff and look forward to seeing any new ideas."

ALAN BOWDEN, Wed 15th January '14

"Very fast and delivered in good condition. I am going to buy again. Very pleased with my order."

John Kourides, Wed 15th January '14

"I needed to return a damaged item and telephoned to sort out the problem. The lovely person I spoke to was very helpful and polite and I would like to let you know my complaint was dealt with in a very professional manner."

Mrs Ellis, Wed 15th January '14

"Pleased with the items ordered. Replacement for broken glass swift and painless. Would order from site again."

Mrs E Wiggett, Wed 15th January '14

"Ordered after midday but still arrived next day, superb service. Definitely would recommend this company to others!"

James Higgins, Wed 15th January '14

"Title says it all. Great company, offering the best service around. Products very high quality at highly competitive prices. Will be back for more."

Tom, Tue 14th January '14

"Purchased a glass as a xmas gift, found small crack after wrapping it up, emailed to explain situation and they responded very promptly and sent out a replacement, stress free online shopping. Will use again. Stuart"

Stuart Dutton, Tue 14th January '14

"I have ordered items from Drinkstuff three times now and each time I've been very impressed with both the quality, the price of the goods and the excellent customer service. Items are dispatched promptly and the tracking service is highly accurate. One of my orders was for eight Mason Jars. When they arrived two were broken - this was the fault of the delivery courier and not Drinkstuff. However, when I rang Drinkstuff to report the breakage the customer service was faultless. I spoke to a very polite and friendly lady who immediately marked another two for dispatch and I received them two days later. I will definitely be using Drinkstuff again and have already recommended the site to quite a few people. I can't praise them enough!"

Hal Dennison, Tue 14th January '14

"Hi, Thanks for the items, they are great and I am really pleased with them. The reason I only gave 4 stars is because when I ordered the glasses, which was Christmas eve I think. Your website promised delivery before New Year. It stated order today for delivery before New Year. I know that its a really busy time for orders and shipping but the order was not even dispatched till New Years eve so there was no chance of it getting to me before Jan 2nd. Your products are great. I will order again from you."

Allen, Sat 11th January '14

"Excellent value for money, exactly what I expected. Totally happy with my purchase."

Lesley Forbes, Sat 11th January '14

"Purchased four wonderful little wire baskets from you. I am really pleased with the product and your customer service. My order arrived within 48 hours which was fantastic service. I would definitely use your company again and would recommend to friends and family. Keep up the good work."

Mrs S Grant, Sat 11th January '14

"Very pleased with items, good size, and promptly sent."

Freda, Sat 11th January '14

"Glasses are great, fast delivery with no problems."

Natalie greenfield, Sat 11th January '14

"I ordered this shot roulette game only a couple of days before a Nye house party and it came in time and went down very well at the party."

Vicky, Sat 11th January '14

"I ordered the above item for a Christmas present and when opened the tray and lid was missing from the packaging. I contacted Drink Stuff who sent out the items in a matter of days and now have one happy husband. My husband loves the product and is perfect for his cocktails. Impressed with the customer service at Drink Stuff and the fast turnaround in replacing the missing items."

Clare Pollard, Sat 11th January '14

"I purchased a champagne bucket and holder. Very good quality and great price. Prompt delivery with no issues whatsoever. Highly recommended."

Bob Hayes, Thu 9th January '14

"Liitle bit of squeeky bum time with the two days to process my order, wasnt sure if I would recieve it in time for xmas. called your centre just incase, staff were helpful. products arrived and arent bad at all."

A B, Thu 9th January '14

"When I received my order for 6 x Pisa Carafes, unfortunately one carafe was broken. On contacting Drinkstuff I was immediately offered a refund or a replacement carafe. I went for the replacement which arrived promptly. Yes, one of the original order was broken but cannot complain about the response by Drinkstuff."