We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

I found this hotel to be quiet and friendly. We stayed for a week in January 2012. Rooms were average, had some cobwebs on the ceiling of our room when we checked in and located a Maid to remove and she did but I did feel like that is something that should have been noticed way before my visit as they were clearly visible and kinda grossed me out right off the bat. Beach is nice and always had chairs available(no need to save a lounger every a.m as you have to at some larger resorts) but I did not like the fact that we got 3 beach towels daily in our room and had to turn in 3 to receive 3 more by the maid when she cleaned. Would be so much nicer to have access to towels all day in the beach area, turn in one get another type thing, rather than having to wait for the maid to replace our towels everyday. $30 fee if you did not turn in your towel daily in your room so I was always worried about leaving my towel on the beach, at the restaurant etc. If you weren't able to get your towel to your room by cleaning time you were using the same beach towel day after day as you didn't get new ones if your old ones weren't there. Need to have an area you can dump towels easily and get new ones. We never used the pool as it was in a spot that didn't receive any sun so the water was very cold. The week we were there I only saw 2 or 3 peope using the pool, most days it was empty. I do think a hot tub would get a lot of use, they should add one! Everyone was very friendly and the resort is very reasonably priced. Other reviewers mentioned golf being $30 but that is when you bring your own clubs, if you need to rent clubs as well a round will cost you $75. Love the Turtle area out front, nice added thing the kids enjoyed every morning. All in all it was a great trip and only would recommend a few easy fixes.

Stayed: January 2012, travelled with family

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

Ask shel0306 about Playa Azul Golf, Scuba, Spa

1 Thank shel0306

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

We traveled here for my husband's 40th birthday. We are parents of twin 2-year olds and were persuaded by my parents to have a couple's vacation. We were sure glad we took them up on the offer! Playa Azul's best feature is the beautiful, low-key beach and proximity of all the rooms to it. It is not, however, an ideal place for folks who are looking for lots of action. We were glad our twins were not along because they would have become bored fast.

Disappointments:1. I had reserved a one-bed ocean-view suite and emailed a confirmation request for such a few days before our arrival. Not only did we end up with 2 beds, but the front desk staff didn't acknowledge the reservation or confirmation request. 2. We had to wait a few hours to get our room. This was understandable since we arrived around noon, a few hours earlier than typical check-in. But it was a slow time of year so I was surprised they couldn't do more to get us the type of room we had reserved/requested and if not have an alternative (i.e. 2 beds) ready when we arrived.3. The rooms were dirty. This was a serious disappointment and having lived in Mexico and vacationed there many times, I found the room to be on of the dirtiest. There were splash marks on the walls, crud on the floor, and cleaning service was limited to bed-making. The coffee pot was corroded and dirty and not cleaned. If I had one simple suggestion to management to improve the place: raise the bar on room cleanliness. Also, the hotel guide in the room indicates there is evening turn-down service. There wasn't. Nor do you get the cutesy little towel animals, unless you leave substantial tips.4. Food was good but often it was cold. I was a little surprised they didn't have more of a Mexican flair to the offerings. For example, tortillas, guacamole, and limes would do breakfast more justice.

Bonuses1. The room locations facing and virtually hovering over the ocean were phenomonal. I'd suggest upgrading to a suite just so the ocean can lull you to sleep, even if there is a vacant bed beside you (!). The rooms were also exceptionally quiet.2. The exchange rate! We thought the food and drink seemed a little steep, but we still enjoyed both. Imagine our pleasant surprise then my credit card bill reflected an extra $100+ savings. Don't pay in cash since your credit card will provide an exchange rate better than what the hotel's billing reflects. (I also wouldn't suggest all-inclusive since we're eaters and drinkers, but our total tab was about half what we would have paid for all-inclusive privileges.)3. Low-key. Playa Azul is definitely an excellent option if you want to have a place to unwind, be pretty certain you'll actually get a lounger by the beach, and not have to be annoyed by drunken masses and loud pool music. We indulged in the peace and ability to do nothing at all.

We also loved the golf course and the snorkeling - both so closeby you don't need to arrange some big tour.

The key question: Would we go back? No, unless the hotel stepped up the bar on the simple things like room cleanliness and warm food or if there was some totally irresistable deal, which is unlikely.

Room Tip: Go for the oceanview suite - quiet and pricelss view/sound of the ocean.

See more room tips

Stayed: January 2012, travelled as a couple

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

Ask stewbs about Playa Azul Golf, Scuba, Spa

2 Thank stewbs

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

We were in Cozumel Dec. 28-Jan. 4 for an anniversary/birthday/new year relaxing vacation.From the initial email to the final goodbye, everyone was very professional and courteous.. We were upgraded to a master suite (101) and it was very clean and quiet, despite being downstairs by the pool. We could hear the ocean at night from the best bed we had ever had in 35 years of going to Cozumel. The breakfast was a buffet, but also they had a cook to make omelets, french toast, huevos rancheros or whatever you wanted. The waiters were excellent---always attentive and friendly. We loved visiting with Kermit and Felipe at the bar and with the other guests. The guacamole was outstanding, mixed with the habanero sauce, for a beach snack or lunch. We did not have dinner there, but did eat right across the street at the fish restaurant. The food there was very fresh and well prepared. We had the homemade key lime pie two nights in a row. The pie is baked in a small casserole dish with real meringue and graham cracker crust Yum!There is a wide range of visitors---from young families with children to older couples. A few teenagers, but mostly people were there because they prefer a smaller place with not a lot of activities. It would have been nice to have a car, but since we had been around the island so many times before, a taxi was all that we needed for a trip to town for dinner in the evening. We were treated like good friends or family the entire stay and would never think of staying anywhere else!

Room Tip: They are all nice. We had asked for a quiet room and it definitely was!

See more room tips

Stayed: January 2012, travelled as a couple

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

Ask jsisla about Playa Azul Golf, Scuba, Spa

1 Thank jsisla

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

We spent four nights at Playa Azul. We did not do all-inclusive because we like to eat at a variety of restaurants wherever we travel. The resort is small and quiet, a $7 US cab ride from San Miguel (the town) on Cozumel. Big cruise ships dock at Cozumel each morning and leave each night. In the evening, the town is nice. Nice boutique at Los Cinco Soles in town. Back to the resort, our room was fine with a view of the pool and the sea. No tubs; showers only. Coffee maker in room. Balcony. Breakfast was included in our plan. There is a decent buffet or you can have omelettes made to your specifications. Pool was clean but quite chilly. Overall, though, nice place. I did eat dinner there one night and wasn't impressed so if you are a foodie I would not do all-inclusive. Also, we had the hotel do some laundry for us and it was well done. Hotel also lined up a rental car for us for a day when we explored the island. We also played golf. Greens fees are free if you are staying at the hotel, but the cost of the golf wasn't that cheap because they charged $40 per person for golf cart rental, plus we had to rent two sets of clubs and buy golfballs. Still it was an enjoyable round of golf. Right across the street from Playa Azul are two lobster-based restaurants. As you face them, opt for the one on your left and don't leave without ordering the key lime pie for dessert -- best I've ever had.

Room Tip: Rooms are on four floors. Ask for third or fourth floor. All rooms have some amount of ocean view. T...

See more room tips

Stayed: January 2012, travelled as a couple

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

Ask 543SKG about Playa Azul Golf, Scuba, Spa

4 Thank 543SKG

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

My eldest daughter was recently married at Playa Azul. There were 30 of us at the resort, and the staff was able to warmly and efficiently handle out group. The entire event went smoothly. We stayed for 6 days. Playa Azul is wonderful - big enough to have every amenity we desired, yet small enough that we did not feel lost in a crowd. The food is FABULOUS!!! The spa is terrific, and the golfers among us very much enjoyed the golf course. The all-inclusive package is an absolute bargain, especially given that the food is top-notch, and drinks are included. Breakfasts are buffet-style with a chef at the ready for omelets, pancakes, waffles, etc. Lunches and dinners are ordered from an extensive menu and served by an absolutely marvelous staff. Our rooms were sparkling clean at check-in, and remained that way every single day. Beds were comfy; towels were thick and plentiful. The resort is beach-front, and the beach is clean and sandy. There's a snorkeling area adjacent to the resort with a great array of sea life, and equipment is available, included in the package price. The resort has a crystal-clear swimming pool, too. I didn't hear one single complaint the entire stay.

Room Tip: Many rooms are suites. I believe that every room has an ocean view.

See more room tips

Stayed: January 2012, travelled with friends

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

Ask juniper2625 about Playa Azul Golf, Scuba, Spa

1 Thank juniper2625

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Playa Azul is a great hotel. It's not the Four Seasons - i.e. don't expect luxurious accommodations - but the rooms are very pretty and look authentically Mexican and they are clean and comfortable. The pillows are down and there are flat-screen tvs in the rooms plus each room has a balcony and ocean view. We did the all-inclusive plan, and it is a great deal. The food is wonderful and there is a wide variety of options on the two menus, and the drinks are good (fairly strong). The tortilla soup is wonderful. We were there with our 2-year-old daughter, and she had a great time. Everyone was very friendly to her, and she loved playing at the beach and with the turtles in the front of the hotel. The spa is nice also. The main reason we loved this hotel is that my husband is a golfer, and he thought the Cozumel Country Club had an excellent golf course (and he's a pretty discriminating golfer). He said the service there was excellent and the course was challenging, scenic, and in great condition. One piece of advice I would give is to tip people - even though the all-inclusive deal includes tips - even just a dollar or two a few times a day. The staff works very hard and they deserve a little something extra, and they really appreciate it! Also, try the Lobster House across the street - great food, neat atmosphere, and the BEST key lime pie we've ever had. We ate in town one night at a simply fantastic restaurant called La Cocay - I'd highly recommend it for the atmosphere (romantic yet family-friendly with a beautiful lighted garden) and the excellent food. We live in downtown Chicago and are used to great food, and the food at La Cocay rivals the best restaurants here. Do yourself a favor and choose this hotel, especially if you're a golfer! Yes, the pool isn't great (not heated and no hot tub), but who needs the pool when you have a beach with crystal-clear water right in front of you??

Stayed: January 2012, travelled with family

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

Ask Angela062 about Playa Azul Golf, Scuba, Spa

6 Thank Angela062

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Playa Azul Golf Scuba Spa is an oceanfront, small, charming and family run hotel distinguished by its personal service from the staff and owners. A truly home-away-from-home resort for those who prefer to be close to the ocean but not far from their room. For those who like to enjoy a wonderful gastronomic experience and friendly atmosphere. Playa Azul is a Golf and Breakfast hotel but if you prefer the All Inclusive vacation our resort offers the best menu (a la carte) both for food and beverages....more less

Reservation Options:

TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Priceline, getaroom.com, Travelocity.ca, TripOnline SA, Evoline ltd and Cancelon so you can book your Playa Azul Golf, Scuba, Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Also Known As:

Playa Azul Golf, Scuba Hotel Cozumel

Playa Azul Hotel Scuba

Playa Azul Resort Scuba

Playa Azul Cozumel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.