All-in-one solution for independent hotels

Bellboy’s web-based PMS provides users with a comprehensive and advanced solution for all hotel operations including innovative PMS, POS and Spa management. Additional management tools and modules aimed at improving business decision making and increasing RevPAR, such as Revenue Management, Business Intelligence (BI), on-line competitors pricing, "guest value" calculation and more…

Best FIT

Bellboy Hotel Management System has an easy-to-use interface, accessible from any computer or tablet, and supports all currencies and languages. Interfacing with online reservation channels and various back office applications, hoteliers worldwide enjoy using the robust Bellboy Hotel Management System utilizing valuable information available at their fingertips, about actual performance versus goals relating to occupancy, RevPAR, ADR and Total Revenue.

Modules included for independent hotels

Displays only the relevant rates per room
Receiving a party reservation
Displays the relevant rates per room
Booking a party (several rooms) reservation
Displaying competitor pricing on a new reservation screen
Auto-defining of returning guests (or existing guest’s) profile
Managing the offering of additional services
Pricing additional services according to sales channel
Access to guest data from new reservation screen

Features

Single guests, parties or groups
Integrated Gantt bar charts for optional use for reservations
Manual or automated room blocking by using the ‘matching’ process
Importing a rooming list from an excel sheet
Overbooking management
Receiving down payments
Enhanced room-sharing functionality
Adding additional services to a reservation
Receiving reservations from external entities (channels)
Providing optional reasons for upgrading to VIP status

Includes a wide range of features that enables flexibility and monitoring of pricing of the various hotel services offered to different sales channels.

Benefits

Ability to incorporate into a price list services that are not related to room or board, such as spa treatments
Creating a price list using a wizard and templates
The option to apply a price change for a specific room type without changing the rate for the entire hotel

Creating a promotion using the wizard
The option of defining promotions not only for room price
Changing the meal plan within a special promotion
Creating a promotion from an existing price list and keeping the link between them

Using the Bellboy cellular app, after booking a room, guests can perform many functions from their smartphone. Through an easy-to-use interface hotel staff can manage written content, add push notifications and upload images, enabling guests to perform the following actions:

The Bellboy system additionally enables hotel personnel to access many functions from smartphones and tablets such as: Hotel BI, perform competitor price analyses and much more.

Managing Sales Channels

The reservation system is divided into several different sales channels, enabling managers to assign rates and special deals to each customer originating from a specific sales channel. It additionally enables easy and transparent distribution of pricing information and room availability to the various sales channels.

Benefits

Tailoring special rates per each sales channel
Automatic distribution of updated availabilities and rates to the various sales channels
Limiting certain parameters for specific customers in certain sales channels
Ability to setup specific reservation rules for every combination of customer in any channel

Features

Interface for incoming reservations from travel agents (physical and web-based)Bi-directional interface for OTA’s, Out-of-the-Box, Booking.com and Expedia.
Interfacing with marketing websites such as Simplex
Automatic distribution of updated availabilities and rates to the various sales channels

Competitors Price

Benefits

Ability to track competitor deals and offers as presented on various websites
Before quoting a price for a room, the reservation representative can compare competitiors answer to same query
Ability to choose who are the hotels relevant competitors the hotel wants to be compared to
Mapping competitors offers prices per day
Ability to view the various promotions and room combinations your competitors are offering online
Help to increase own RevPAR by being ahead of competition

Features

Real-time tracking of competitors’ prices, as displayed in global OTA sites, ensuring a competitive edge and smart pricing based on real prices
Includes a screen that displays a list of competing hotels
Displays competitor pricing on the reservation screen

Business Intelligence (BI)

The Business Intelligence (BI) module is integrated as part of the hotel management system, enabling Bellboy users to access and utilize comprehensive hotel BI for analysis of all hotels activities; identifying trends; tracking to what extent revenue targets, occupancy, ADR and RevPAR were met; pinpointing unusual events and more.

Benefits

As the BI module is not provided by a 3rd party, but as a part of the Bellboy PMS, it allows for in-depth analysis of all activities within the hotels operations, guests and sales channels
Modules are integrated into the system, eliminating the need for purchasing or installing additional components
Displays trends and pinpoints unusual events
Clear graphical data display
Enables daily intuitive performance tracking

Features

Analysis of reservations vs. cancellations
Analysis of reservations and revenue
Comparison between periods using a broad range of parameters
Revenue analysis of customers and agents

Revenue Management

An engine that generates room price recommendations based on data from the hotels’ history, using predicted room availability, competitor prices and hotel policy to increase RevPAR. Price sensitivity to customers is an additional parameter, based on conversion rate data from the hotel website and from the reservation system.

Benefits

A proprietary Bellboy module not provided by 3rd party, thus maximizing all PMS data available
Price optimization for maximizing occupancy and increasing yield
Price recommendations are generated automatically with no additional effort of hotel personnel
Competitive positioning that is qualitative and measurable

Features

The system generates daily price recommendations, by considering:
Room availability
Lead time
Price sensitivity according to amount of reservations from the hotel website and the reservation module
Comparison with competitor prices
Extensive ‘Rules’ mechanism enabling the hotel to define a set of pricing rules according to its pricing policy

Sales Quotations

This module comprises a single platform for managing all bidding and communication with external entities, providing the ability to generate reservation quotes for groups, conferences, tenders and collaborations. It also provides the ability to prepare several options within one bid.

Benefits

Creating different types of quotes
Ability to!create!quotes that include rooms and events in the same quote
Using dedicated price lists for groups
Applying a separate set of reservation restrictions for group reservations
Creating a reservation from a quote and keeping the link between them

Features

Creating quotes for rooms, events, agreements and bids
Creating several alternatives within each quote
Automated versioning of quotes
Offering different room types within a quote
Separate pricing options of rooms and additional services for the groups

Events Management

This module is intended for managing and pricing events, providing flexibility in allocating halls for various event types, planning according to number of participants, availability and more. Combined with the Sales Quotations module enables you to generate a price quote for just an event, or an event including rooms.

Benefits

Intuitive calendar display for easy work process
Managing halls, equipment and other resources
Ability to print an event document for each department
Integrated into the Sales Quotations module, enabling you to generate a price quote for an event that includes rooms

Features

Creating and managing an event from the quote stage until the!end!of the event
Allocating halls, equipment and other resources required for the event
An integral part of the hotel management system, any change in the event is reflected in all other modules

Customer Relationship Management (CRM)

This module provides the ability to display and analyze system data regarding guests, and categorizes them by types, e.g., direct reservations, business guests or group guests. It provides the ability to manage guest profiles and preferences, and analysis of revenue per customer.

Benefits

Assigning a ‘grade’ for a guest, based on several parameters, providing the hotel with a revenue “value” of each guest
Ability to evaluate each guest in a simplified manner according to their 'grade', and take action accordingly
Management and analysis of guest profiles and actions
Refusal (turn down) analysis

Managing all guest requests and repair requests in rooms and public areas; recommended duration of each repair; repair statuses; guest request history; repair history of a room or an area; alerts; automatic escalations

Benefits

Managing public areas
Access from mobile devices
SMS to inform guest about the opening/ closing of a request

Features

Managing an entire request lifecycle
Defining duration standards for every request type
Automated routing of requests to the appropriate department

Spa

This module provides hotels and spa resorts with comprehensive management features of its spa services.

Benefits

Management of guests treatment history in an easy-to-use format
Option to manage treatments using a Gantt chart screen
Treatments can be sold, assigned and billed directly from the reservation system
Accounting supports freelance spa personnel

A restaurant level Point of Sale system offers hoteliers easy management of all restaurants, kiosks and shops located in a hotel, either from a cashier or using the Android app.

Benefits

Native Android app with full offline functionality
Graphical mapping of tables according to restaurant setup
Setup of special offers such as 1+1, happy hour etc.
Inventory and warehouses management
Food costing

Features

• Pricing items according to food departments
• Creating menus
Printing to various parts of the hotel (such as preparation instructions printed in the kitchen)
Charging rooms according to guest’s balance
Graphical mapping of tables
‘Waiter-checker’ mode

Embedded Fax or Mail Inbox

This module enables the hotel to receive emails and faxes directly into the system, with the ability to display side by side with reservation screens, tagging and archiving items.

Benefits

• Working with email attachments
• Ability to send confirmation email automatically upon reservation creation
• Tagging an item to several entities together

Features

Managing unlimited number of fax/mail queues
Receiving emails and faxes directly into the system
Attaching an email or fax automatically
Managing unlimited number of faxes in an email archive
Attach emails and faxes to a guest, a reservation, an event or a quote