The annual Collections and Recovery Solutions (CRS) conference never fails to recharge my batteries. Coming just 5 months into the year, it’s a great time to take the pulse of the industry and hear first-hand the challenges and successes of the industry. Entering the year at American Financial Services Association (AFSA) Conference, the buzz was […]

Did you happen to catch our promotion at AFSA? We left pralines in AFSA attendees hotel rooms along with an invitation for you to “Show Us Your Portfolio.” It’s easy to have fun in the Big Easy but we did get to spend time with lenders and some did show us their portfolios and some […]

Buy Here Pay Here Dealers, sign up for DRN’s free VIN test and get vehicle location sightings on 10 VINs. I talk every day to Buy Here Pay Here (BHPH) dealers and without fail, they all report the biggest challenge they face is vehicle recovery. Many turn to GPS, yet despite all the promises of […]

Averts losses using vehicle location data for right party contact and faster recoveries. Title lenders serve a market need for under-banked customers, people in a financial crunch that need rapid relief and continued access to transportation. The title lenders we support tell us that it is critically important to maintain ongoing contact with their customers and […]

Credit unions seem to have mastered rapid growth and indirect auto lending strategies, but that’s not good enough – they must be better at connecting with customers to collect on those loans. According to the National Credit Union Administration (NCUA), credit unions saw continued growth in the first quarter of 2016 and “new and used auto […]

Days past due (DPD) strategy often leads to repo or charge-off: use vehicle location data as the trigger to avert losses. At our lender round-up in February, we heard from 20 of the top auto lenders in the nation. The main takeaway? “All of the lenders are being challenged to be more competitive.” These lenders […]

If you had to pick one word to sum up the driving force behind the best originating creditors, debt buyers and collection agencies, it would be: compliance. Complying with best practices that meet and often exceed state and federal consumer protections laws is good for both consumers and the debt collection industry. And that commitment […]

Did you know that the term “light-bulb moment” is listed in the Oxford Dictionary? The term is defined as: A moment of sudden realization, enlightenment, or inspiration. And just recently, while attending the Collections and Recovery Solutions conference, we visited with a lender that had one such moment. As we have talked with people at […]