Interactive Voice Response - IVR

Interactive Voice Response (IVR) is a product used to automate direct inbound traffic and using scripting to route calls accordingly. Custom scripts can be written to advise callers of estimated wait times, any automated messages, and routing calls to live agents based on input from caller.

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You are now leaving Avaya Support and entering the Avaya Learning website.This link should take you directly to the selected product training page once you have provided your Avaya Learning login credentials. However, you may also access any Avaya Learning page by doing the following:
1. Login to www.Avaya-Learning.com
2. Select Avaya Learning Navigator
3. From the Training List menu, scroll down to Interactive Voice Response - IVR and select to see all available training courses
. https://www.avaya-learning.com/

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