Freshdesk New Contact to Freshdesk Update Ticket to Send Twilio SMS

Freshdesk New Contact to Send Slack Message to Send Twilio SMS

Create New Freshdesk Ticket to Send Slack Message to Send Twilio SMS

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20 journey ideas for Twilio, Freshdesk and Slack

About the
Twilio integration

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About the
Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

About the
Slack integration

Follow up on hot leads or key activities fast and build team alignment by automating Slack messages into your marketing journeys.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the
Twilio integration, Freshdesk integration and the Slack
integration.

Journey Triggers

Twilio SMS Received

Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.

Freshdesk Ticket Updated

Triggers when a Freshdesk ticket is updated .

Freshdesk Contact Updated

Triggers when a Freshdesk contact is updated.

Freshdesk New Contact

When a new contact is added to Freshdesk the journey is triggered.

New Freshdesk Ticket

Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.

Create New Freshdesk Ticket

Creates a new Freshdesk Ticket.

Conditions

Freshdesk Ticket Status

Checks the most recent ticket status with multiple outcomes.

Journey Actions

Send Twilio SMS

Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.

Freshdesk Update Ticket

Updates the latest ticket with new information or a status.

Send Slack Message

Send a contextual Slack message to a Slack channel.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey
marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio, Freshdesk and Slack.