It is known that non-Vista compatible software installed on Windows Vista computers can cause compatibility issues with Vista and other Vista-compatible software. These non-Vista compatible software applications installed under Vista may prevent the GEAR drivers from loading properly &ndash; thus you ''may'' experience CD/DVD recording errors when using Vista if non-Vista compatible software is installed along with a [http://www.gearsoftware.com/multimedia-products.cfm GEAR Software product], or a GEAR Powered Product.

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=====Supported Recorders=====

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===iTunes for Windows===

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====64-bit Recording '''====

{| border=0px align=right

{| border=0px align=right

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|-

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| http://www.gearsoftware.com/wiki/images/6/67/Symantec.png

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| [[File:ITunes.jpg]]

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'''If your Symantec product states that your recorder is not supported, [http://www.gearsoftware.com/multimedia-products.cfm please download any GEAR Software] product for Windows and test your hardware with the GEAR drivers using a GEAR Software product.'''

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{| border=1 cellspacing=5 cellpadding=10

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|- align=center

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|'''Hardware<br /><br />Operating System'''

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|'''x86<br /><br />32-bit Windows XP or Windows Vista'''

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|'''x64&sup1;<br /><br />32-bit Windows XP or Windows Vista'''

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|'''x64&sup1;<br /><br />64-bit Windows XP or Windows Vista'''

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|- align=center

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|'''iTunes'''

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|32-bit

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|32-bit

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|64-bit&sup2;

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|}

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* If your CD/DVD recorder works with a GEAR Software product, then your CD/DVD recorder indeed works with the GEAR &quot;drivers&quot;

* If your CD/DVD recorder works with the GEAR &quot;drivers&quot; but not with a Symantec product, then the issue is related to that Symantec product, and any further support will need to come from [http://www.symantec.com/support Symantec Support]

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'''Note:''' <ul>In the past, Symantec products have been known to &lsquo;filter&rsquo; CD/DVD recorders from their list of devices due to media types not supported by their application. If the recorder supports a media type their application does not support, such as DVD-RAM &mdash; regardless of whether the device ''also'' supports recording to CD-R and/or DVD±R media, often these devices are erroneously &lsquo;filtered&rsquo; from the device list and are thought to be &lsquo;unsupported&rsquo; by the GEAR drivers.</ul>

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*''Installing the 32-bit version of iTunes on x64 hardware running a 64-bit version of Windows XP or Windows Vista will result in the iTunes application not having CD/DVD recording capabilities''

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<ul>It is an extremely rare occasion that a drive is not supported by the GEAR drivers.</ul>

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*''Installing the 64-bit version of iTunes on x86 hardware running a 32-bit version of Windows XP or Windows Vista will likely result in the iTunes installation failing''

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*''Installing the 64-bit version of iTunes after uninstalling the 32-bit version of iTunes on x64 hardware running a 64-bit version of Windows XP or Windows Vista may not provide CD/DVD recording capabilities within iTunes.<br />You may need to [[DRIVERS:_Windows_-_Updating%2C_removing%2C_64_bit_versions%2C_etc#Manual_Removal_.E2.80.93_32-bit|manually remove]] the 32-bit GEAR drivers. After removing the 32-bit version of iTunes and the 32-bit GEAR drivers from your computer, please install the 64-bit version of iTunes for Windows from the [http://www.apple.com/itunes/download/ iTunes download] page on the Apple website.

<ul>''We highly recommend making a backup if you choose to modify the Windows Registry.''</ul>

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<ul>'''''Any mistakes made when modifying the Windows Registry can render your entire system inoperable.'''''</ul>

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'''Installing the 32-bit version of iTunes on 64-bit hardware results in the iTunes application not having CD/DVD recording capabilities'''

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The iTunes installer currently only installs GEAR&rsquo;s 32-bit driver. In order to gain CD/DVD recording capabilities within iTunes on a 64-bit PC , you must install GEAR&rsquo;s 64-bit drivers separately from iTunes.

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====CD/DVD drives disappear after installing iTunes====

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Because iTunes is not a GEAR Software product, any information listed here regarding using that product is provided as feedback from iTunes users and GEAR Software support engineers. Instructions for enabling CD/DVD recording within iTunes on 64-bit hardware is provided without warranty from GEAR. Installing the 64-bit drivers may involve editing the Windows Registry, and users are advised to proceed with extreme caution.

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After installing the latest version of iTunes for Windows, your '''[[CD/DVD drives disappear after installing iTunes|CD/DVD drives seem to disappear]]'''

''If installing the 64-bit does not provide CD/DVD recording capabilities within iTunes, you may have to [[DRIVERS:_Windows_-_Updating%2C_removing%2C_64_bit_versions%2C_etc#Manual_Removal_.E2.80.93_32-bit|manually remove]] the 32-bit drivers and reinstall the 64-bit drivers''

It is known that non-Vista compatible software installed on Windows Vista computers can cause compatibility issues with Vista and other Vista-compatible software. These non-Vista compatible software applications installed under Vista may prevent the GEAR drivers from loading properly – thus you may experience CD/DVD recording errors when using Vista if non-Vista compatible software is installed along with a GEAR Software product, or a GEAR Powered Product.

iTunes for Windows

64-bit Recording

Hardware

Operating System

x86

32-bit Windows XP or Windows Vista

x64¹

32-bit Windows XP or Windows Vista

x64¹

64-bit Windows XP or Windows Vista

iTunes

32-bit

32-bit

64-bit²

¹ AMD64 / Intel 64 (EM64T)² Apple has released a 64-bit version of iTunes for Windows

Installing the 32-bit version of iTunes on x64 hardware running a 64-bit version of Windows XP or Windows Vista will result in the iTunes application not having CD/DVD recording capabilities

Installing the 64-bit version of iTunes on x86 hardware running a 32-bit version of Windows XP or Windows Vista will likely result in the iTunes installation failing

Installing the 64-bit version of iTunes after uninstalling the 32-bit version of iTunes on x64 hardware running a 64-bit version of Windows XP or Windows Vista may not provide CD/DVD recording capabilities within iTunes.You may need to manually remove the 32-bit GEAR drivers. After removing the 32-bit version of iTunes and the 32-bit GEAR drivers from your computer, please install the 64-bit version of iTunes for Windows from the iTunes download page on the Apple website.

The 32-bit and 64-bit versions of iTunes for Windows are available on the iTunes download page on the Apple website.