I have a Blackberry tour. I had to get it replaced because the track ball on the original was broken. When I put the replacement into stand by mode the thing still rings. That is a problem for me. Is there a setting messed up on the new phone? I can't find any place to configure what the stand by button does. The phone says it is going into standby, but it is not silenced as expected.

Yeah, the "standby" mode has NEVER worked that way. And don't worry, when you update the device OS to the latest Verizon version, the functionality of pressing the Mute button to put the device into standby mode is eliminated completely anyway.

Assign an application to a Convenience key
Your BlackBerry® device has one or more Convenience key on the side of the device. Depending on your theme, you might not be able to
change the application that is assigned to a Convenience key.
1. On the Home screen or in a folder, click the Options icon.
2. Click Screen/Keyboard.
3. Change the Right Side Convenience Key Opens or Left Side Convenience Key Opens fields.
4. Press the Menu key.
5. Click Save.

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Convenience key only allows me to map "normal" sound mode. The "Q" key works, but the phone still vibrates when emails come in. I'd like all alerts shut off. Phone doesn't seem to allow me to edit what happens in the various sound configurations and I can't figure out how to map a key or button to a custom sound profile. Any ideas here?

Convenience key only allows me to map "normal" sound mode. The "Q" key works, but the phone still vibrates when emails come in. I'd like all alerts shut off. Phone doesn't seem to allow me to edit what happens in the various sound configurations and I can't figure out how to map a key or button to a custom sound profile. Any ideas here?

Unless your blackberry works differently than every one I've ever used, then you most certainly CAN edit "what happens in the various sound configurations".

Exact sequence may vary by OS but should be similar IIRC. I am on 5.0.0.662 and am using a Tour

Cannot Edit All Alerts Off but that sounds like what you are looking for. I haven't had reason to try this option but see if it doesn't do what you are looking for without having to edit the others. If you don't have this option, you may want to try updating OS.

(By the way. Thanks for forcing me to look at the menus to write this up. Just noticed option for "Set contact Alerts" which will allow me to set or remove the ring tones for individual contacts without having to go into individual contacts and edit.)