Information & Communication Technologies

Europe Contact Center Outsourcing Buyer’s Guide, 2017

26 Providers in a World of Exponential Change

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Published: 5 May 2017

The highly competitive contact center outsourcing market in Europe faces many challenges. Even while enterprise decision-makers deal with a troubled economy, and seek to cut costs and improve service, it is sometimes difficult for them to differentiate between the services offered by competing providers and to determine what partnerships best suit their organizations. This Buyer's Guide provides insight into BPO customer care outsourcing companies that operate delivery sites in the region.