I ordered some items and paid next day delivery as I was hoping to receive them for Christmas. Today is the 2nd of January 2014, still no goods and no explanation. I was told yesterday that my issue has now been passed onto the enquiries team (still waiting to hear from them). To rub salt in the wound, I received an email from the customer service team asking me to review my goods! I heard from the delivery company that they have not been contacted by Boohoo to pick my parcel up. From day one, the blame was shifted onto the delivery company when my parcel could still be sat in the warehouse somewhere. I have now asked to cancel said order and for my card to be credited. I found their website by fluke and wish I hadn't!