Feature that shows who's calling on my TV screen.

How do I turn off the feature that shows who's calling me on my TV screen? I have two lines because my mother lives with me, my line is the primary one. I don't want any of my calls showing up on my mothers TV screens phones? Please help.

Re: Feature that shows who's calling on my TV scre

Hi charlotte7. I can assist with Caller ID showing on your mothers TV screens. You can go to the settings of each of her cable boxes and turn off the XFINITY Voice notifications, which will stop your incoming call notifications from popping up on her TV's.

Re: Feature that shows who's calling on my TV scre

charlotte7 wrote:

How do I turn off the feature that shows who's calling me on my TV screen? I have two lines because my mother lives with me, my line is the primary one. I don't want any of my calls showing up on my mothers TV screens phones? Please help.

Call into Comcast at 1-800-266-2278 or 1-800-934-6489, select BILLING and tell the CSR that you would like the CallerID Rate Code be REMOVED from your account.... this will effectively disable CallerID on your subscription.

I am not a Comcast employee, I am a paying customer just like you!I am an XFINITY Forum Expert and I am here to help. For information on the program click here.We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!

I am not a Comcast employee. I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.We ask that you post publicly so people with similar questions may benefit.

Re: Feature that shows who's calling on my TV scre

Hi charlotte7. I can assist with Caller ID showing on your mothers TV screens. You can go to the settings of each of her cable boxes and turn off the XFINITY Voice notifications, which will stop your incoming call notifications from popping up on her TV's.

I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: Product, Support, Leadership.We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!

I am an Offical Comcast Employee.Official Employees are from multiple teams within Comcast.We ask that you post publicly so people with similar questions may benefit.Was your question answered? Mark it as an accepted solution!

I am a Comcast Employee.Please post so people with similar questions may benefit.

Re: Feature that shows who's calling on my TV scre

Hey Joe, won't this also turn off her Mothers caller ID off her TV screen? What's Mom going to do if she likes seeing who is calling HER while she is watching her TV (screen), doesn't this take that away from Mom?

Re: Feature that shows who's calling on my TV scre

Hello TomD2, to answer your question about Caller ID on TV. You are correct, this will turn off all Caller ID notifications on the TV(s) that is set to have the notification off. The Caller ID on TV is a service provided only for the primary telephone line in the home. So if a user who has a second line does not want/need to see Caller ID notifications for the primary line, they can turn this feature off.

Of course, as another option, Caller ID can me removed from the account entirely as well.

I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: Product, Support, Leadership.We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!

I am an Offical Comcast Employee.Official Employees are from multiple teams within Comcast.We ask that you post publicly so people with similar questions may benefit.Was your question answered? Mark it as an accepted solution!

I am a Comcast Employee.Please post so people with similar questions may benefit.

Re: Feature that shows who's calling on my TV scre

Re: Feature that shows who's calling on my TV scre

Thank you for this update charlotte7, If you need any further help going forward please reach out to us, we are always here to assist. Have a great day.

I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: Product, Support, Leadership.We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!

I am an Offical Comcast Employee.Official Employees are from multiple teams within Comcast.We ask that you post publicly so people with similar questions may benefit.Was your question answered? Mark it as an accepted solution!

I am a Comcast Employee.Please post so people with similar questions may benefit.