How we work

“Our first session with you is really important, we’ll explore what you want and how we can provide it. It really matters to us that you get the results you need.”Carolyn Hooker Director

Our core purpose

‘To deliver performance solutions that lead to impressive results for our clients, their customers and the south west region.’

As soon as you contact us we will work with you to identify what you want and how we can help. This usually means a visit for an in depth discussion about your requirements and for us to really understand the outcomes you want, we’ll then produce a suitable proposal for approval. The process we follow is described below:

We provide a bespoke service which is firmly based on our considerable experience and track record. We are committed to constantly updating our knowledge and skills and all our solutions are practical and geared to improving performance.

Our clients are a wide cross section of businesses in the private sector (including food processing, transport, hotels and tourism, health and social care, engineering etc.) We also have a track record in the public sector (Local Authorities, Further Education Colleges and Universities).

Initial consultations are free of charge. Please contact us to discuss your needs.

Our core values are:

Commitment

If we can’t work purposefully on your behalf and add value in the way you want, we will finish and not charge.

Expertise

We promise expertise in all we do. We won’t offer one solution simply because it suits us, but a range of approaches all tried and tested for you to choose from.

Resilience

Our aim is to deliver actions and results which will equal success on your terms. This means creating resilient people, resilient processes and sound economic solutions that are built to last.

Our clients tells us that we are straightforward and down to earth and they find our approach refreshing and engaging. We use complex theories but we never hide behind jargon; we translate the best to make it useful.