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COMPLIANCE that have crippled certain areas of industry, and schemes such as ‘alcohol linking’ and the ‘tier process’ strengthened to the ‘three-strike scheme’ and ‘risk-based licensing’ came into effect with the potential to have devastating consequences. Expansion not reduction in the regulatory landscape is foreshadowed. The best the industry can hope for is the status quo to be maintained. MARK DELANEY Director, Daris Group Increased compliance translates to increasing your bottom line. Let’s face it, most operators are doing their level best to meet their obligations. Is this enough? When it comes to liquor and gaming, the expectation these days by Government is the safety of patrons and the community. The next expectation is that responsibility falls to the venue owners and operators. This is combined with the already onerous, yet necessary safety requirements such as WH&S, security and emergency management. Recent years have seen lockouts introduced A strong and robust compliance management framework is now an essential ingredient in operations and this is the responsibility of every staff member, not simply management. The cost of non-compliance is simply too great, and the impact far reaching. By way of example, a breach can affect not only the rating of the hotel, the cost of defending or paying the breach and the stress of licence restrictions, but can reverberate throughout the staff with increased stress and a blame and fear culture developing. This leads to staff absences and shortcomings in service, which in turn can lead to further compliance issues. Compliance is a live and complex framework and not something that can be visited periodically with a ‘set and forget’ attitude. It starts from induction and should become integral to the culture of your business. This weakens any attempted enforcement action for non-compliance; at the same time developing a transparent and open relationship with regulators. At Daris Group we have worked with both industry and regulatory bodies so have a unique understanding of remaining compliant through systems and processes, and collaborating with regulatory bodies. To do this, Daris Group has created a onestop provider of compliance management that is fl exible to your particular needs. This ranges from audit to policy, workplace concerns to incident investigation, security and revenue control through our risk and compliance management frameworks. Daris Group believes the aim of any process should be to strengthen your business by becoming resilient to the regulatory conditions, without impacting on your primary function which is to provide a great venue experience for your patrons. Hospitality is not all beer and skittles. In today’s licensed premises and hospitality industry there can be unexpected incidents that can leave any business dangerously exposed. Even an apparently minor incident could have a serious impact with potential damage ranging from a breach, loss of key staff and depleted morale, to insurance claims and litigation with serious financial consequences. That’s where DARIS GROUP comes in. We offer a range of specialised workplace services to support your organisation. With extensive legislative requirements and ever increasing regulation, the liquor and hospitality industry demands specific expertise and Daris Group is here to help you navigate any of these challenges. Our services include: • Workplace Misconduct Management • Residential Matters • Breaches • Venue Audits • Compliance Programs • Plans of Management • Risk Based Licensing • Alcohol Linking • Harm Minimisation • Employee Screening • Work, Health & Safety • Investigation • ‘Three Strikes’ review Daris Group Risk, Investigation and Security Corporate and individual solutions o if you are in any way involved in the Licensed Premise and Hospitality Industry you need to speak with Daris Group. o To find out more, contact Daris Group on 02 9528 8168 or visit darisgroup.com.au