Renter’s Guide

How it works:

Start by choosing the location where you want to rent a boat, then adjust the search options to your specific requirements or type of activity you are looking for.

If you are not sure what boat to choose, or if you have questions regarding a specific boat, feel free to contact us through the live chat on the website or e-mail us at support@boat.me to get prompt assistance.

Your reservation will be either approved or declined by the boat owner within 24 hours of the reservation request.

If your reservation is accepted, you will receive a notification.

On our website, you can choose to pay now if the trip is within 5 days of the reservation date, or pay later if the trip is more than 5 days from the trip date.

All reservations must be paid in full at least 5 days before departure. Otherwise, the reservation will be terminated.

If a reservation is declined by the owner, we will send you a decline notification. If you would like to find a similar boat, you can contact support@boat.me or keep searching on your own.

How to handle a reservation:

Once a reservation is paid in full, we will send you the boat owner’s contact information and instructions for how to get the boat.

Pay attention to the security deposit requirement, which is specific to each boat, and be aware that some captains might request a cash deposit.

Check for emails with updates about your reservation.

How to cancel a reservation:

To cancel a reservation, go to My Trips and press the cancel button.

If you decide to cancel due to weather conditions, please contact your captain to perform the cancellation. In this case, the reservation is refundable.

For other cases, please check our cancellation policy first. We advise you to contact support@boat.me before canceling a reservation to find the right solution.

How to make the best of your trip:

Review the boat description to make sure it has all the features and amenities you need.If you need extra services, order them in advance.

Make sure the directions and parking instructions are clear to you. If they are not, contact your captain immediately.

Arrive 30 minutes before your departure time to meet the captain, get familiar with the boat, get instructions, board and prepare to take off.

Make sure to have a great time! :)

At the end of trip, don’t forget your belongings on board.Neither Boat.Me nor the captain or boat owner are responsible for any lost items.

Share your experience with Boat.Me by contacting us at support@boat.me, and come sail with us again!