Customers want brands to be a hub of solutions and like minded people

There is a fundamental shift in consumer values towards experiences over things. The most important factor for happiness and well-being is: getting engaged. Engaged users are overly satisfied with your product or service. They are loyal, repeat buyers, and willing to advocate.

Value of Engaged Customers

Increased revenues

Buying 90% more frequently than average buyers

Spending 300% more money each year

5x more likely to choose your brand for future purchases

Better loyalty

They trust you and are willing to deepen their connection

5x more likely to say ‘this is the only brand I would choose’

4x more likely to feel that the brand “knows how I prefer to interact”

Get advocacy

How to engage your customers

Lead with experience. Easily accessible communities offer one-to-one experiences for everyone. Equally important: customers value authenticity. In the age of social media, openness and empathy are particularly important in distinguishing your brand from competition.

01. Customer Communities

Expert Community

Customers are looking for role models they can trust. With an expert community you close the gap between official corporate communications and the power of your crowd.

Product Community

Every shopper is an expert of his own product experiences. Product Communities efficiently connect your product information with the product experiences of your customers.

Service Community

Connect the passion of your customers with customer driven customer care: the power of your crowd is able to help thousands of customers with only one helpful hint.

02. Customer Engagement Modules

Product Tests

Brandslisten tester communities allow your customers to apply for testing products, to give personal opinions on products, as well as, to consult reviews from other testers.

Ratings

Collect product reviews and ratings, wherever your customers prefer to share their experiences with your crowd. Brandslisten Ratings comes with customizable frontends and the ability to monitor and measure every click.

03. Customer Engagement API

Customer Engagement API Build your own Engagement Solution – with our powerful Rest-API you can use most of our features in completely autonomous environments. Detailed documentation and personal support included.Learn more about Brandslisten API

Why Brandslisten? Because we deliver.

Get real results

We deliver value you can measure

Improved customer satisfaction

Loyalty and retention

Better visibility in customer journeys

Search engines and social networks

Growth of brand advocacy

More and more precise customer insights

Data Security

100% GDPR compliant

Single Sign On compatible

Ownership of Data: It is all yours

Professional Services

Dedicated Key Account Manager

Community Management & Building

Customer Engagement Analytics & Consulting

Time to market

Brandslisten is plug & play

Frontends, SSO, or Data Base Imports will be in-house

Brandslisten Analytics

Get access to all required data to drive powerful engagements - in real time