Terms & Conditions

TERMS & CONDITIONS

The Wekafore store is operated by Cortex Plus LLC / license number 725400 / The terms and conditions below regulate the use of the Wekafore store localised on web address www.wekafore.com The terms and conditions below also regulate the sales carried out on the Wekafore store localised on web address www.wekafore.com

PRIVACY

The personal information you forward to the Wekafore store will only be used in order to fulfil the undertakings the Wekafore store have and to assure you the best service. The Wekafore store will not let a third party see or use your personal details without your prior consent. You have the right to see your personal details upon request. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted. If you wish to end your subscription of information from the Wekafore store, please send an email to contact@wekafore.com .

SECURITY

Security for the safety of your personal information, the Wekafore store uses DIBS PAYMENT WINDOWS / SSL Certificates to encrypt information passed to and from the website during registration and checkout. When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser window when SSL is activated.

COOKIES

Cookies are used by the Wekafore store in order to improve your experience when browsing and using the website. The cookie identifies your computer and allows the site to remember your personal settings. The Wekafore store might not operate properly when cookies are disabled in your web browser.

DISCLAIMER

The Wekafore store's ambition is for the website to always be up and running, however the Wekafore store cannot guarantee this. The Wekafore store cannot guarantee that all the products shown are available at the time you place your order. In the event the product you order is no longer available you will be contacted by e-mail shortly after placing your order.Due to the colour settings of your computer, the colours of the products shown in the pictures in the Wekafore store can differ from their actual colours. The Wekafore store cannot be held responsible for any such discrepancy.

PRICES

All prices in the Wekafore store are stated in USD, EUR and AED. The price of each product is stated excluding shipping costs.

PRICE CHANGES

TheWekafore store reserves the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific process.

PAYMENT

The Wekafore store accepts payment by VISA / MasterCard / American Express / Euro Card. The full payment is charged when the package is dispatched. All transactions are encrypted and 100% secure. We also expect PayPal.

SHIPPING CHARGES

CURRENCIES

Wekafore store cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR, AED or USD into any other currency.

UNCOLLECTED PACKAGES

The Wekafore store will not pay shipping costs for uncollected packages.

EXCHANGES, RETURNS AND REFUNDS

During 7 days from the delivery of your package you may request to exchange or return your order. You must return the Wekafore products to the Wekafore store in perfect condition. Wekafore products should not have been worn, used or washed. Returns will only be accepted if the products are returned with the original packaging fully intact and the original labels still attached to each product. You must also return the original invoice. The Wekafore store will not compensate for returned packages lost in the return shipping. Any shipping charges that may incur when returning the products are on customer responsibility. The cost of the merchandise alone will be refunded unless an error has occurred on the part of Wekafore store. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after Wekafore receives the returned products. The refund will be made to the credit/debit card you used for the order in question. Please note, that additional duties, taxes or any additional charge you may have will not be refunded by Wekafore store. In the case of an exchange, the Wekafore store will not add additional charges for shipping of the new items.

EXCHANGES AND SALE

During sale or promotional offers the policy explained above will apply, except that Wekafore store will not accept exchanges.

CONTACT INFORMATION TO CUSTOMER SERVICE

If you have any questions please contact the customer service at contact@wekafore.com

FEEDBACK AND COMPLAINTS POLICY

We welcome any comments about our service, so that we can improve what we are doing. We aim to deal with any problems quickly and fairly. If you have reason to complain about our service, please email our Customer Services Team stating clearly that you are making a complaint. Our aim is to respond to your complaint within a few working days, either resolving the complaint, or with a timescale for resolution