Problems

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You know that trouble spots, stop points, and issues are just part of business. You see them as opportunities to learn, and have a system for tracking problems and a rhythm for solving them. You look at problems strategically for long-term impact rather than rushing to the quick fix. Check to see if there is a trend to the problems that you are hearing about.

- Problems are part of business.…It's actually how we solve the problems…that's going to make the difference, our approach to them.…Do we see them as an opportunity or a threat?…We cannot let these problems overwhelm us.…So let's tackle them bit by bit.…The first thing is to identify is it a problem…or is it just an issue.…Now, an issue might be endemic throughout the organization.…So the first thing to do when you look at a problem,…say what is the overall impact that this has…on the business, what is the far-reaching effect…and does this problem happen over and over again…because if it is something that occurs all of the time,…literally you must put something in place to fix it.…

So let me give you an example.…I'm in the business of experience vouchers.…So people get vouchers all over the country,…literally tens of thousands of them.…For some people, they find them difficult to redeem.…They come to the website and over and over again…they cannot work out where to put the code…and when we identified with our customer experience team…

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Author

Released

10/5/2017

Getting a small business off the ground is a feat in itself. But once you've made your business idea a reality, you're faced with an array of new challenges which—if managed improperly—can dominate your time and prevent you from achieving greater success. In this course, learn strategies and techniques for running a small to medium business with confidence. Join Naomi Simson—the founder of RedBalloon and a Shark Tank Australia judge—as she shares key lessons that can help you define your purpose and values, establish a framework for success, and promote your business in a smart, cost-effective manner.