Before Getting StartedBefore you install your Connect 4G and start enjoying improved cellular reception in your facility, please do the following:Read through all the installation steps. This will help you know what to expect from start to finish.Familiarize yourself with all materials in your product package. This will allow you to know which pieces are referenced in the instructions.Identify the location of your best available cellular signal. See instructions that follow.Determine the best installation locations for your Outside Antenna, Signal Boost, and Inside Antenna. Test the function of your Connect 4G system before finalizing installation.Find the Strongest Cellular SignalBefore you install your Connect 4G signal booster, you must determine the location of the best available cellular signal. This will affect the location of your Outside Antenna and will help you get the best performance from your Connect 4G. You can fi the strongest signal outside your building, typically at the highest point available, using any of the following methods:Best method:Connect the Outside Antenna to the Connect 4G signal booster, and the Connect 4G to the Inside Antenna. Have one person outside (on the roof for best results) rotate the Outside Antenna with a second person inside the building near the Inside Antenna watching the signal strength on a phone. This allows you to read the signal strength from nearby cell towers.The person inside should have the phone in test mode so the numerical signal strength can be read. This is more accurate than the bar indicator. The person on the roof should turn the Outside Antenna 45 degrees at a time. Allow 30 seconds for the phone to register with each turn.Cell Tower / Outside Directional AntennaThe person inside should note the readings on the phone with each turn. Signal readings usually appear as a negative number. The closer the number gets to zero, the stronger the signal (for example, -86 dB would be a moderately good reading while -55 dB would be an excellent reading, and -110 dB would be a weak, or unusable signal).

Outside Directional Antenna / Cell TowerOnce you have determined which direction provides the strongest outside signal, you can install the Outside Antenna in that general direction.Good methods:Place calls from several locations outside your building. As you move to different locations, note where you get the best reception.If you have a smart phone, you can download apps that help you identify locations of cell phone towers or the strongest signal. Go to the App Store and search for “cell signal” to find available apps for your device.Acceptable method: Check the bar indicator on your cell phone display and note where the signal appears the strongest. (Note: cell phone bars are only an approximation of signal strength and vary from phone to phone.) Phones can take up to 30 seconds to reset to a new reading. Be patient and repeat your signal check several times.

WAIT 30 SECONDS

Installation DetailsAs you plan your installation, keep the following guidelines in mind to maximize your signal strength:Maintain a vertical distance of at least 20 feet or a horizontal distance of at least 50 feet between the Outside Antenna to the Inside Antenna.If possible, place the Inside Antenna directly beneath the placement of the Outside Antenna location. This creates a maximized signal zone within the room where the Inside Antenna is located.Outside Directional AntennaPlace the inside antenna directly beneath the placement of the Outside Antenna locationAt least 20 feet of vertical or 50 feet horizontal separation

Inside Panel AntennaBe sure the Inside Antenna is NOT facing toward the Outside Antenna.This creates potential oscillation or feedback and reduces the effectiveness of the Connect 4G.If you do not know how to mount hardware or run coax cable through walls, ceilings and floors, get help from a weBoost Certified Installer or from a qualified contractor or electrician.We recommend you install the Lightning Surge Protector (859992). Attach the cable from the Outside Directional Antenna to the surge protector and ground the surge protector. The LSP is sold separately.Quick InstallFor more detailed instructions on installation, read the description later in this guide. NOTE: Create a “soft” install first by testing components in your proposed locations before securing them with hardware.Select a location on the roof of the building to install the OutsideAntenna. Make sure the antenna is clear of obstructions that could block the signal from the nearest cellular tower.Select a location to install the Signal Booster that is well ventilated and away from excessive heat, moisture, and direct sunlight.Select a location for the Inside Antenna that is in the center of the area where the signal needs tobe amplified and a minimum of 20 vertical feet or 50 horizontal feet from the Outside Antenna.Run the coax cable from the Outside Antenna to the Signal Booster and attach it to the connector labeled “Outside Antenna.” Connect another coax cable to the connector labeled “Inside Antenna” and run it to the Inside Antenna. NOTE: Be careful not to bend the center pins onthe connectors when securing connections.Once you have ensured all connections are tight, connect the Signal Booster to a surge protected power strip with at least a 1000 Joule rating to protect your equipment from power surges and lightning strikes (see page 11 for information on lightning protection).If your Connect 4G is working correctly, the lights will be green. If the lights are orange or red, see the “Troubleshooting” section later in this guide.Outside Antenna InstallationSelect a location on the roof or an outside wall where the Outside Antenna can be mounted without obstruction (at least three feet of clearance in all directions) and with at least 20 feet of vertical or 50 feet of horizontal separation from the Internal Antenna.After connecting the coax cable to the antenna, run it underneath the down side of your roof’s flashing if mounted on the roof. Tip: Often you can follow the route used by satellite TV cables. If you attach the Outside Antenna to a wall, run the cable along the outside of the wall to the area where you want the cable to appear on the inside of the building, then drill a hole through the wall where the cable will enterthe building. Caution: Before drilling holes for the cable, be sure there are no electrical outlets, wiring, or sewer or water pipes you could puncture or sever.Seal any holes with silicone, cable bushings or other waterproof sealant.Signal Booster InstallationSelect a location for the Signal Booster that is away from excessive heat, direct sunlight, moisture and well ventilated. The enclosure must NOT be air tight. Also, be sure the location is near a power source.Connect the coax cables to the Signal Booster from the Outside Antenna and Inside Antenna at the designated ports.Do NOT connect the Signal Booster to the power source until all cables are connected.Inside Antenna InstallationSelect a location in the center of the area where you want cellularsignals improved to mount the Inside Antenna. If you have multiple rooms with poor signal, you may need multiple Inside Antennas. These can attach to the Signal Boost by usinga splitter (sold separately). Contact weBoost for more information.Ensure a minimum of 20 feet vertical or 50 horizontal feet separation from the Outside Antenna.Outside Directional Antenna

Place the inside antenna directly beneath the placement of the Outside Antenna locationAt least 20 feet of vertical or 50 feet horizontal separationInside Antennas can be mounted above ceiling drywall, on a ceiling inside a room, or on a wall inside a room. Ensure the Inside Antenna is facing AWAY from the Outside Antenna to avoid oscillation (feedback).

Face inside antenna away from the outside antenna.

Inside Antenna

Use the mounting hardware included in the package to secure the Inside Antenna to the selected location.Powering Up The Signal BoosterEnsure the cables to both the Outside Antenna and Inside Antenna are securely connected before powering up the Signal Booster.Plug the power supply into the Signal Booster input marked “POWER” and then into a surge protector power strip with a minimum 1000 Joule rating.

The lights on the Signal Booster should remain green . If the lights are red or orange, see the“Troubleshooting” section on page 7.

Inside Panel AntennaTroubleshooting & Understanding LightsThe Signal Boost includes four indicator lights, one for each band (see FAQ for explanation of MHz bands). Each indicator light will either be green, orange or red.Band 4 Band 25/2Band 5Band 12/13/17

Green indicates that the booster is powered and operating at maximum gain.Solid Red indicates that the booster has shut off on the associated frequencies to prevent oscillation (feedback).Solid Orange indicates that the booster has shut off on the associated frequencies due to close proximity of a cell tower.Green/orange Blinking indicates that the booster is operating at a reduced gain due to close proximity of a cell tower.Green/red Blinking indicates that the booster is operating at a reduced gain to prevent oscillation (feedback).Note: All red light issues must be resolved before orange light issues.Fixing Red Light IssuesIf one or more lights on the Signal Boost are red:Make sure all connections are tight.Increase the distance between the outside antenna and the inside antenna, by moving them horizontally and/or vertically farther apart until the light(s) change to green.Follow the same steps for a green/red blinking light until the light goes solid green.If more separation is not possible and the coverage of the booster is too small with a green/red blinking light indicating reduced gain, contact the weBoost Customer Support Team for assistance: 866-294-1660.Fixing Orange Light IssuesIf one or more lights on the Signal Booster are orange:Move the Outside Antenna away from the strongest cellular signal in small increments until the light turns green or green/orange blinking.Move the outside antenna away from the strongest cellular signal in small incrementsIf the light remains orange, or if the green/orange blinking light indicating reduced gain is not providing enough coverage area, contact the weBoost Customer Support Team for assistance: 866-294-1660.Lights OffIf one or more of the lights on the Signal Booster are off verify power to your surge protected power strip.NOTE: The Signal Booster can be reset by disconnecting and reconnecting the power supply.

Additional FAQ:What hours can I contact customer support?Customer Support can be reached from 7:00am to 6:00pm MST, by calling (866- 294-1660).How does weather affect the performance of my Outside Antenna?Water vapor (e.g. rain, fog, snow or other precipitation) creates an effective filter to cellular signal. In times ofheavy precipitation, you may see less performance.What’s the difference between the 800 MHz and the 1900 MHz bands? How do I know which MHz band my cell phone uses?The Connect 4G works with all major North American cellular providers.Traditionally, 800/1900MHz are associated with voice and 3G data; while 700MHz and 1700/2100MHz are associatedwith 4G data. Inside Antenna Expansion Kit

WARNING: To uphold compliance with network protection standards, all active cellular devices must maintain at least 6 feet of separation distance from Panel Antennas, Dome Antennas and at least 4 feet of separation distance from Desktop Antennas.WARNING: Connecting the Signal Booster directly to the cell phone with use of an adapter will damage the cell phone.WARNING: Use only the power supply provided in this package. Use of a non-weBoost product may damage your equipment.WARNING: The Signal Booster unit is designed for use in an indoor, temperature-controlled environment (less than 150 degrees Fahrenheit). It is not intended for use in attics or similar locations subject to temperatures in excess of that range.WARNING: Take care to ensure that neither you nor the pole comes near any power lines during installation.

WARNING: The outside antenna must be installed no higher than 10 meters (32’9”) above ground.

RF SAFETY WARNING: Any antenna used with this device must be located at least 8 inches from all persons.This device complies with Part 15 of FCC rules. Operation is subject to two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by weBoost could void the authority to operate this equipment.

For weBoost Wilson Amplifier Buyers: Please note that amplifier part numbers which begin with "47" or "46" can be installed anywhere within USA and worldwide, whereas amplifier part numbers which do not begin with "46" or "47" are only available for installation outside United States of America. If purchasing part numbers which do not begin with "46 or 47" to be shipped within USA but for use outside USA, please complete and fax Legacy Cell Phone Signal Booster Customer Statement right after placing such an order. Thank you.

This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider's consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider.You MUST operate this device with approved antennas and cables as specified by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any person.You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider.WARNING. E911 location information may not be provided or may be inaccurate for calls served by using this device.Please note, the four largest carriers - AT&T, T-Mobile, Verizon and Sprint plus more than 90 regional carriers have given blanket consent for use of all boosters certified to the new FCC standards.

In order to help our valuable customers, we have compiled a list of most major wireless service provider's signal booster registries so you can easily register your existing or new cell phone signal booster after placing an order for it at our website. weBoost, WilsonPro, and zBoost are Wilson Electronics companies.

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