Help Centre

What is the security code and where do I find it on my credit card?

The card verification code (CVC) is a three- or four-digit credit card security code. Since this number is not embossed on the card it cannot be printed on receipts. This prevents anyone other than the credit card bearer from using the number.

Visa, MasterCard and Diners Club Cards have a three digit code located on the top right hand side of the signature strip on the back of the card.

Emirates does not store or retain your Card Security Code. It is only used during the process of validating your credit card.

American Express Cards have a four-digit number printed above the account number on the front of the card.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

TelephoneTel:

+1 6468956126

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

TelephoneTel:

855 664 8235 (toll free)

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.

TelephoneTel:

+49 30 544 459 44 (International charges apply)

Travel Insurance

TelephoneTel:

1-866-385-4839

Please call this number for general queries or to make changes to your travel insurance policy.

TelephoneTel:

1-866-385-4839

Please call this number if you need to make a claim.

If you want to make a claim:
Please refer to the phone number in your policy document.