Microsoft Dynamics Customer Relationship Management 2011 (a CRM application) offers a collection of technology tools to enable the support of relationships and activities with customers of the Commonwealth of Virginia to manage contacts, communications, cases, scheduling, services and related reporting.

Business Intelligence (Logi Analytics) offers enhanced productivity through the power of Logi Analytics (Logi Adhoc and Info products) and Microsoft.Net framework to unlock data and agile development by creating custom dashboards, data visualization and reports.

VITA hosts reports developed by the agency through a secure connection to either to an agency-managed database or a VITA-managed database. The VITA team also manages Logi Analytics applications and the servers. The customer agency is responsible for all administration, Logi Analytics licensing, development and support of agency customizations, configurations and integrations.

Both component services include access to a test and production tenant in our shared environment using the Commonwealth's technology infrastructure that includes Northrup Grumman supported hardware, network, and application layer software.

Additional Tools/Services in the Offering VITA provides access to online tools in the environment that include:

Team Foundation Server

Scribe Software for data integration

Operations and maintenance support to the software, monitoring, backup and recovery services, software upgrades, handling user account and handling VCCC tickets including resolving and closing

VCCC incident management

VITA does not provide:

Application development to agency applications

Application enhancements

All administration, Microsoft licensing, development and support of agency customizations, configurations and integrations

Customer Requirements WPS is available to commonwealth executive branch agencies receiving standard COV messaging services through VITA's IT infrastructure program can order this service. Each customer must have a primary and secondary point of contact. These contacts will act as the WPS communication point for support and service requests.

Costs Costs are tied to an MOU billed monthly. Contact the service lead for cost information.

Angencies are subject to new time and material fees for the following:

Business Intelligence includes access to the data tools of Logi Analytics (Logi Adhoc and Info products) to create custom dashboards, data visualization and reports utilizing either a agency-managed or VITA-managed database.

Any customer receiving standard COV messaging services through VITA's IT infrastructure program can order this service. WPS has seamless integration into the COV Active Directory, Exchange and Office platforms. The delivery of these capabilities is realized via the Microsoft CRM platform. WPS is not available for agencies or customers who are not affiliated with the Commonwealth of Virginia.

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