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Faqs about futons-direct

About Futons-Direct

Your futon sofa bed or mattress will be supplied by our futon company which has been in business since 1985 & have also been selling on the internet for 19 years. In that time we have shipped and sold thousands of futons through out the UK. We try and introduce the best new products when they arrive on the market and will help you select the correct model for your situation and all our products are fully guaranteed.

Why buy from a smaller company?

It is better to buy from a specialist company who know the products they are selling. We have only sold futons (no other products) for more than 30 years and use them in our own home. We will advise which model makes the best sofa and which makes the best bed. And unlike the big chains, when you contact us ( we are contactable Monday to Saturday, 10am till 8pm) you won't get a call center.

Info about Free Futon delivery

All our products are delivered for free for the UK mainland (excluding The Highlands and Grampians which are charged extra) on a weekday, 8am till 6pm, delivery date of your choice which is arranged by phone after your online order and takes 3-4 working days from telephone order confirmation. Saturday deliveries and I.O.W. cost £20 and are possible for some products (Saturday deliveries are available in an area which includes Cornwall and up to and including Glasgow and Edinburgh)

Do prices Include VAT?

All the prices on our website show the full price which includes VAT and weekday, mainland UK delivery(Grampian and Scottish Highlands, extra delivery charge)

Will my delivery be taken upstairs?

All our delivery companies are only contracted to deliver our futons to the front door of a house or flat, they don't have time and health and safety rules don't allow them to bring things upstairs. Also please make sure, before ordering that it is possible for a delivery vehicle to stop close to your building without getting a ticket, blocking a major route etc. If you have any questions about delivery please call 07786141032, Monday to Saturday 10am till 8pm.

Is my purchase guaranteed?

All our futons are guaranteed against fault or defects for one year. They are also covered in the unlikely event of damage incurred in shipping.

Can my purchase be returned?

Returns are at our discretion, mattresses which have been unwrapped can't be resold by law so can't be returned. It might be possible to return a base if it is put back in it's original packaging and arrives back to us undamaged.It is better to ask questions (we are contactable by phone Monday to Saturday 10am till 8pm)before ordering if you aren't sure which model to purchase.

About our bifold futon mattresses

There are many companies offering thinner tri folds with a purchase of a bi fold frame, some then give you a chance to upgrade to a higher grade mattress. We never offer an unsuitable tri fold mattress as bait, on a 3 seat frame you won't have the mattress doubled underneath, so it is very important that the mattress has the correct amount and mixture of fillings. We believe our Supreme, twinloft and superior bi folds are the best on the UK market, both in terms of quality and price.

Which replacement mattress do I need?

We sell bi fold, tri fold and bed frame futon mattresses.To decide which you need, first look at and measure your frame or bed base, a tri fold is used on a narrower type of frame where the mattress folds like an s shape, you sit on a double section while one section is behind your back. This type is always thinner, otherwise it wouldn't fold into shape, so a tri fold is normally used as a guest bed. A bi fold is made for a longer, 3 seat frame and only needs to fold into 2 (down the middle) so they contain more filling and can be used as a main bed.

Do you sell futon covers?

Separate, dry cleanable covers are available for all the futon mattress sizes that we sell. A new cover simply zips on over the futon mattress and the only difference will be a smooth surface as opposed to the original buttoned finish. Since the original fabric is good quality many customers only order a cover if the futon mattress is damaged or stained or they want a new look in the room. Please measure the length as well as the width of your futon (our covers come in 185cm and 190cm lengths.

Is there a choice of fabrics and colours ?

Your futon mattress can be covered in a choice of colors and fabrics, heavy duty cotton drill is the most popular fabric, but it can also be finished in tactile chenille or long lasting polyester. Please see the two color charts on the colors and fabrics page.

What about your hardwood futon sofa beds?

The best hardwood frames are made in the far East, either in Malaysia using ecofriendly rubberwood or in Vietnam using imported eco friendly North American Oak. We have also selected frames that are easy to assemble and operate, all the bases are popular, two seaters for smaller rooms and threeseat bifolds for larger rooms and everyday use if required, our hardwood, Nashville, Fuji, Vegas, Java and Jasmin offer excellent value and are very popular.

Which type of double do I need?

Besides considerations about cost and style, you need to think about usage.Some people leave the futon out as a main bed & others mostly need a sofa. If you have enough room a bifold is the most versatile, they make large comfortable sofas and only take a few seconds to convert into an everyday bed. For a smaller room, a trifold 2 seater futon is still comfortable but meant to be used as guest bed.

Why are your metal futon frames better?

There are many metal futons on the market but many are unsuitable due to inferior materialsor they are often supplied with a thin, uncomfortable mattress. We always supply a suitable, comfortable bi fold mattress on our 3 seaters, we would never (unlike some internet companies) supply a thinner tri fold on this type of frame. For examples of high quality metal frames check our Nordic, Oslo and Madrid bi folds.

Are your sofa beds easy to operate?

All our bi fold futons take 2-3 seconds to convert into a double bed and are the best models for frequent or everyday use.They convert using a simple roller system or easy clic clac mechanism. The easiest 2 seat sofa bed is the Bonsai which converts effortlessly from the front, using one hand and don't need to be pulled away from the wall.