Crozscore:

Crozscore:

Software Description:

X5 Cloud Contact Center is built to power outbound communication for contact centers, marketing and sales teams. This flexible solution is cloud-based, requiring agents to only have a computer, headset, and internet connection. Great for businesses with 5-150 agents. Ask about our built-in apps for the lead generation industry, advance call tracking, and broadcast (Voice Messaging, Ringless Voicemail, Text Campaigns and more).

Software Description:

QoS is everything you need on ONE platform.

Experience a unified communications platform around New Zealand or even the globe and across multiple devices with our award-winning VoIP solutions suite.

Business Phone Calls - Inbound/Outbound Business calling with our great toll rates including free local calling on our bundle package and optional toll-free numbers, international numbers and fax to email services.

Instant Messaging - Instant messaging between staff. Chat with staff while they're busy on a call, get things done and the answers you need without picking up the phone.

Staff Presence - See who’s on the phone, put yourself into Away, Busy, Do Not Disturb, On the Phone modes with automatic Away mode options that work with PC inactivity.

Headset Support - Answering, Calling and Hanging up by the touch of a button or click of a mouse. Wireless and Wired options at fantastic prices.

Easy Install - Emailed directly from our platform with a link to the software, username and password. That’s all you need! but of course, we’ll be there to help at the same time.

Cloud PBX backbone - Our softphone solution is built on a nationwide fully meshed redundancy ultra-fast business phone system, full of features. Options for self-admin also available.

Conference Room Service - Built-in private audio conference rooms options for your staff and customers access, where you need it and when you need it.

Free Worldwide Roaming - Travelling aboard, with our simple mobile app and some magic from our platform you can take your mobile number anywhere in the world with zero roaming calling charges.

Software Description:

Jive provides cloud-based phone systems and Unified Communications services. Jive’s customers include high-growth businesses and public sector institutions needing a scalable platform that is more flexible and cost-effective than their existing legacy systems. Jive’s cloud architecture offers an integrated, seamless experience that provides richer context and creates more efficient connections between co-workers and clients. Jive’s cloud delivery model ensures that each organization always has the latest technology, features, and applications—making Jive the last phone system you’ll ever need.

Features:

Custom Data Forms

Softphone

Call Tracking

Call Disposition

Call Recording

Data Export

Multi-User

Notifications

API

Features:

2-Factor Authentication

Softphone

SMS

Contact Management

Google Apps Integration

History/Version Control

Chat

Email Integration

Contact Sharing

File Sharing

File Transfer

Click-to-Dial

Call Tracking

Notifications

Call Recording

External Integrations

Multi-User

Features:

SMS

Custom Data Forms

Calendar Management

Project Management

Google Apps Integration

Email Integration

2-Factor Authentication

Call Disposition

History/Version Control

API

Multi-User

External Integrations

Notifications

Contact Sharing

Contact Management

Call Recording

Call Tracking

Softphone

Click-to-Dial

Chat

Scheduling

Summary:

Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.

X5 Cloud Contact Center is a flexible cloud-based solution, requiring agents to only have a computer, headset, and internet connection.

Make data driven decisions based on call completion and agent efficiency reports to increase campaign performance. X5 Cloud Contact Center is TCPA, FCC, and CRTC compliant when used correctly.

Voicepath, Designed to guide agents through conversations, VoicePath allows you to easily develop audio responses for inbound and outbound calls. Using VoicePath, agents are guided through conventional logic to navigate all potential call outcomes. Agents can simply press a number on their keyboard or screen to trigger custom pre-recorded dialogue, back and forth with customers.

With Jive Voice and Find Me/Follow Me you don't ever have to miss a call again.

FAQs:

What platforms does this service support?

Mobile app, Chrome and Firefox.

Does this service offer multi-user capability (e.g. teams)?

Yes.

What are some applications this service is commonly used in tandem with?

Created for the lead gen industry, both Beacon and LeadBeam are powerful apps that work with X5 Cloud Contact Center. Or use an open API to integrate other popular software that your businesses relies on.

Does this service offer guides, tutorials and or customer support?

96-100% Satisfaction for customer support rated by Zendesk.

Does this service integrate with any other apps?

We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.