To be instrumental in the credit and risk management for the companies sales ledger activity. Chasing customers for overdue debts, managing queries, resolving disputes and general administration associated with this role, working within the boundaries of the companies policies and procedures.

Person Specification

The ideal candidate will;

Have a proven record working in a Credit Control environment in the same or similar sector.

Have excellent telephone and customer service skills with a calm and confident manner

Have a high attention to detail and a tenacious and persistent nature.

Be able to develop, nurture and maintain relationships with both internal and external customers.

Relationships

Reports to:Credit Control Supervisor

Responsible for:Self

Close Liaison withAll other team members

Billing team

Payroll

Operational employee's up to MD level

Clients

Accountability

Control and reduce debt to set targets using pre agreed process and procedures.

Maintain accurate and up to date static and variable client records.

Outgoing debt collection telephone calls.

Receive in-coming calls and record all communications and queries promptly and accurately in support of cash collection activity.

Working with operational teams to ensure all incoming queries are promptly dealt with

To build and maintain close working relationships with all internal and external customers.

Produce and distribute accurate statements and other documentation in a timely manner as required to support the debt chasing activity.

Ensure collection efforts are routinely organised to ensure frequent and regular coverage of the entire ledger.

Support in customer risk management as determined by Company process and your line management.

Implementation and adherence to all Company policy and procedure.

Responsibilities/Expectations

Credit Control

Responsibility for the effective, proactive and timely management and recovery of all accounts on their assigned ledger.

Daily Collections activity completed via telephone, email and letter.

Management and escalation of any ledger and invoice queries via the Invoice and Query escalation internal process.

Monitoring the level of trading on all accounts and if necessary the timely escalation of any account trading beyond terms or over the agreed credit limit.

Adherence to all Credit Control agreed process and procedures including the escalation of debts through the collection cycle to the debt escalation process and Prime time Credit Policy and Procedures.

Administration

Responsibility for the timely maintenance and accuracy of all customer record information on CAS and Mor Control, including notes, documents, contact information and query records.

To ensure that all customer statements and letters are sent out in a timely manner and in accordance with agreed process.

Effective and autonomous diary management.

Cordant is acting as an Employment Agency in relation to this vacancy.