Cases

“Doing a simple back-of-the-envelope calculation, I realized that the performance issues with BMC Service Desk Express were costing Danone well over €100,000 each year in lost productivity. It was clear that 4me was the only solution that would be able to give us the performance improvement we were looking for”.

"From the start, it was easy to see how 4me would help our people get things done more quickly,” recalls Jean-Marie Van Cutsem. “The user interface is just so thoughtfully designed. What is most helpful is how 4me proactively makes relevant information and instructions available at the right moment for support specialists. That hasn’t just increased efficiency; it has also improved quality and consistency.”

“The initial responses of the project team were positive because of 4me’s speed and ease of use, but the team was concerned that 4me might not be sufficiently flexible. All our concerns were systematically put to rest during sessions in which real-life scenarios were used to demonstrate how they are supported by 4me without any need for customization.”

Steven Vandamme, CIO: "At Barry Callebaut we strongly believe in Cloud based solutions, as they are easy-to-use, easy-to-implement, easy-to-support, offering a good service versus cost equilibrium. For our Customer Go-To-Market business processes, we were already a heavy adopter of Salesforce.com, so it was logical to further leverage the Salesforce ecosystem so we selected Remedyforce.

Daniel Van Hove, Chief Commercial Officer: “ESAS is known for its continuous and disruptive service innovation brought by Service Cruiser. We expect the same cutting edge innovation from our software tooling providers.”

"Imagine what you could do with a system that ensures the data that goes into it, is the best quality."
With xMatters you have Information At Your Service; Delivering messages with the highest data quality.

“We have worked with FastPass for nearly 3 years now, and we have reached the objective for our project. As being one of the first FastPass SAP customers we had some initial challenges. FastPassCorp delivers however very dedicated and qualified support and we have for several years been very satisfied. Recently we decided to extend FastPass to all our international users, and will then reach 5.000 users”.

"FastPass Password Manager is a significant win for the service desk. We do not need the ‘trivial’ task of creating new passwords, and users avoid all the time waiting to get through to the service desk. At the same time, the municipality has been given more flexibility helping employees working around the clock. With the new solution, users are no longer subject to the service desk being open, as the user can obtain a new password after authenticating themselves"