POLICIES

Whether you are a first-time guest or a frequent visitor to The Color Room, we have prepared this guide to make your experience with us most enjoyable. Please contact uswith any additional questions.

Prior to your visit

To ensure a relaxing experience and allow time to fill out any necessary personal information, please arrive 15 minutes prior to your reservation. Arriving late for your appointment may require us to shorten the length of your service or reschedule your appointment. If you are running late for your appointment, please call us and let us know and we will do our best to accommodate you. If you are excessively late, as a courtesy to other clients, we may have to reschedule your appointment. In order to receive services, all guests must be at least 18 years of age, be accompanied, or have parent/guardian consent.

CancellationsYour appointments are very important to all members of our team at The Color Room. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for adjustments to your appointments and for cancellations. All our policies are designed to benefit our guests and provided in the best quality and tradition of excellent servicing for our established and future clientele.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need.

When scheduling an appointment after TWO no-show or late cancellation we will require that you guarantee your reservation by providing us with a valid credit card. If you are uncomfortable providing us credit card information we readily welcome you on a walk in/call in basis.

After reserving your appointment with a credit card:

if an appointment is no-showed, the card on file will be charged the full amount of the scheduled service.

if an appointment is cancelled without a 24 hour notice, a charge equal to 50% of the scheduled service will be charged to the card on file.

ReservationsDepending on the flexibility of your schedule and to ensure your desired date, we recommend making your reservation one to two weeks in advance for mid-week appointments and three to four weeks in advance for weekend appointments. For group reservations, we recommend six to twelve weeks in advance.

NEW CLIENT POLICY: For all guests new to The Color Room, we kindly request a valid credit card or gift card number on file in order to hold your reservation. This is required for any service that has a booking time of 30 minutes or more. If using a gift card to reserve your service time, the gift card value must meet or exceed the scheduled value. No amount will be charged to your credit card before the day of services unless it falls within our cancellation policy. Guests who have been in for more than 3 services within a 24-month period are considered existing guests. We will not require a credit card or gift card on file for services until their second recorded “No-Call No Show”.

NEW COLOR CLIENT POLICY: We ask all of our new color guests to make an appointment for a color consultation prior to their service. This allows us to ensure we book the right time, services, and stylist for their services prior to the day they receive them.

Rebooking and Standing AppointmentsTo ensure the date and time that is most convenient for your schedule and with your preferred expert, we recommend rebooking your next appointment or rebooking multiple standing appointments. Guests with standing appointments are ensured that their appointment time is the same time each month until the guest indicates otherwise. There is no additional cost to reserve standing appointments.

Appointment ConfirmationsFor your convenience, we can confirm your appointments by text message, or email. You can select the method that works best for you. We respectfully remind you that technology cannot always be relied upon and, therefore, it is best to put your appointments in your calendar at the time you make your reservation.

A reminder text or email is also sent 48 hours prior to your appointment requesting confirmation of your appointment details. If at 24 hours your appointment is not confirmed, a member of our concierge team will attempt to reach you by phone.

During your visit

AttireWe suggest you do not wear jewelry and that valuables are left at home, as we are not responsible for any lost or stolen items.

ChildrenThis is your day to relax. We kindly request that children do not accompany you to your salon or spa visit unless they are scheduled for a service. Children under 14 years of age will not be allowed in the spa under any circumstances.

Receiving a Spa Service?Please dress comfortably. It is recommended during a spa treatment that you remove your street clothing, although undergarments may be worn if preferred.

Receiving a Hair Color Service?While we will take every precaution to protect your clothing during a color service, we ask that you not wear valuable clothing or shoes during your color service. We will also ask that your purse be kept in a protected area within our hair stations.

Receiving a Special Style?Please arrive with clean, dry hair. Please wear a button-down shirt, which will ensure that your hairstyle and/or bridal veil will remain in good form. We also recommend purchasing the styling products utilized by your stylist to maintain your style throughout the day.

Receiving an eyelash tint?Please be prepared to remove your contact lenses before these services. We know that your lenses are valuable and necessary, so we recommend that you bring your own case or wear your eyeglasses.

Series – Best Value!We offer Series for our services. When you purchase 3 services in Series, you get 10%-15% off!

Want to try another The Color Room expert for a fresh perspective?Please don’t hesitate to inform Concierge Team if you would like to try another beauty expert. We are a team, and our professionals want you to feel comfortable experimenting with other members of our team. Your happiness is our primary goal, and it is our hope that you will try another member of our team before trying another salon or spa.

Product ReturnsIf for any reason you are not completely satisfied with your product you may return it for exchange or refund within 7 days of the original purchase date. For safety reasons, we cannot return or exchange any open products, makeup or tools of any kind.

Gift Card ReturnsGift cards are not transferable, may not be returned, may not be redeemed for cash or used to purchase another gift card. Service prices are subject to change. Spa packages may not be substituted. The Color Room is not responsible for lost or stolen cards.

Privacy PolicyThe Color Room will not share information you provide with any outside parties! This notice applies to any and all information collected and/or submitted to the wentzvillecolorroom.com website and in salon. Information gathered is for the sole purpose of fulfilling your specific request.

Salon SatisfactionWe want you to be happy, that’s why we take pride in the quality of services we provide at The Color Room. If for some reason you are unsatisfied with your service, please let us know and we will gladly work to ensure your happiness. There are No Refunds on Services.

About these GuidelinesWe assure you that our intention in providing these guidelines is to provide our guests with the safest and most enjoyable experience. We hope you understand that we are required to follow local and state licensing laws.

Do you have a comment or question?We highly value your opinion. Please let us know what we could do to better serve you! E-mail us at info@wentzvillecolorroom.com