Sometimes it feels that we surround ourselves with policies and they bear little impact on the day-to-day management of our volunteers. This one-day course will explore exactly what policies you need. You’ll be able to explain the rationale for the…

Customer Service is probably the last thing you think of when you think of your volunteer programme. From day one to day-to-day management there are a lot simple things you can do to make sure the volunteers experience is a…

Volunteers play a key role in making festivals and events a success. They can fulfil a range of roles: managing your social media, welcoming your guests, finding sponsors or capturing video footage of your event allowing you to promote the…

Volunteers play a key role in making festivals and events a success. They can fulfil a range of roles: managing your social media, welcoming your guests, finding sponsors or capturing video footage of your event allowing you to promote the…

Not only does everyone have the right to volunteer; everyone has something valuable to contribute. This course explores the benefits and risks of involving volunteers with additional support needs and how best to manage their integration with current volunteers and…

The early relationship a volunteer has with an organisation has tremendous impact on the future success of the partnership between both. When volunteers are not genuinely welcomed and / or given the information they need to successfully serve the organisation,…

MICRO VOLUNTEERING DAY Microvolunteering Day is a unique opportunity for microvolunteering platforms, volunteer involved organisations & individuals to join together in a synchronised effort to demonstrate the empowering potential of the microvolunteering concept. It is primarily aimed at: engaging individuals in microvoluntering…

International Volunteer Day (IVD) December 5th is an international observance designated by the United Nations since 1985. It offers an opportunity for volunteer organisations and individual volunteers to make their contributions visible – at local, national and international levels –…

International Volunteer Managers Day (IVM Day) is celebrated globally on November 5 each year. The day is put aside to allow volunteer managers a chance to reflect on and celebrate the critical work they do, and more importantly, it allows…

Measuring the impact of volunteering activities is increasingly important as the demand for organisations to evidence impact and outcomes becomes greater. The Volunteer Impact Assessment Toolkit (VIAT) provides information and customisable tools, which organisations of all sizes can use to…