Thanks for the suggestion Brian. I tried this by saving a couple of days of my Outlook calendar as an iCal (actually the only option was .ics so hopefully that's the same thing) but when I imported the file I just got a bunch of events titled "Busy" with no other details. I'm adding a screen shot so you can see. Do you know what has gone wrong here?

Hi tj27, You should check the ics file that you exported. I suspect that you may have only exported a "free/busy" calendar which will only show the events as "busy" without revealing the actual event title of the underlying event. Hoop.la will import whatever the event title is specified in the ics file. You can try inspecting the ics file in a text editor (such a Notepad on windows) to see if the titles of the events are included there. Hope that helps! Brian

Brian, you have hit the nail on the head! All of those events contain the text "Busy" in a few places (e.g. "SUMMARY;LANGUAGE=en-au:Busy"). So the next thing I will need to work out is how to get Outlook to save the events with their actual title/subject. If I work that out I'll post an update here.

Exporting and importing ics files simply isn't going to work in a shared environment where there are multiple operating system and all levels of knowledge on the part of the users. So far I've found web based calendars to be the weak point in many systems. Unfortunate.

Hi Lori, It actually doesn't seem to be a problem with all events, but in events in our group calendars (e.g. http://www.eenetconnect.ca/g/k...-facilitated-by-mhcc ) the iCal and Outlook functions don't seem to work. The date and time don't seem to be showing up in the event description either. Perhaps this is the problem?

Just an update that the date and time don't seem to be showing up in any of the event descriptions on our site. The time and date do appear on the calendar/list of upcoming events, but if someone is accessing an event just via URL they can't see when the event is being held.

Hi Emma, You'll be happy to know that we've fixed both of the bugs you reported here! You should now properly see the event's date/time on the event details page, and you also should be able to add group events to iCal and Google now. Thanks again for the reports! Brian

Hello Emma, There is currently no description available for the calendar module, and no simple way to accomplish what you described. The only option I can think of would be to inject a description using DHTML. I will turn this into a suggestion, would you like me to make this public as well? Cheers, Jonmark

Hi, Alesa: I wasn't able to recreate the issue you're having, nor have we had any other similar reports. We haven't made any changes to Chat recently, so it's unlikely that it's a newly-introduced bug of some kind. Clearing the cache won't hurt anything, but it would be a surprise if it it fixes anything. How many people are experiencing this issue? Is it just Moderators viewing the queue, or are any regular users reporting any issues with connectivity? How many different browsers/computers...

Hi, Lori, Thanks for your response and for looking into this. Currently, it's just moderators experiencing the issue and we're using PCs. There are about 6 of us moderating the chat. The issue seems to be more prevalent in Firefox than Chrome. I've included an attachment showing the developer tools for one of our Firefox users. Is that what you were looking for? Chrome is what I use and I notice that the chat's responsiveness slows as the day goes on to where it sometimes becomes...

Hi, Alesa: Leaving the page open all day could cause issues, yes. If reloading the page fixes it, that's the best thing to do for now. We've created an internal ticket to look at ways to improve the experience, but that will likely be a longer-term project. Do you know how to expand the Firefox error for more detail? I think you click on the message, or to the left or right of it. We'd be interested in seeing that detail. Thanks! Lori

Hi, Lori: After the community update yesterday, Firefox suddenly started working and refreshing automatically again. I don't know what happened, but it's working again for now so we'll just keep an eye on it. Thanks for creating an internal ticket for improving the experience. Have a great weekend! Alesa

I could see that, especially since we automatically add chat events to the site calendar. (If you added the chat event to your site calendar separately you you could get the RSVPS, it would show up twice in the calendar, which is obviously not ideal.)

Hi Serena- One way to handle this now would be to create a calendar event for the chat event, since calendar events already support RSVPs. Then, just include a link to the chat event in your calendar event description.

Hi, Emma: What version of Outlook are you using? We've had reports that Outlook doesn't always handle dates properly (and not just in Hoop.la). We know that it impacts people using Outlook 2010, but we're not sure about newer versions, so it'd be good to know what version is involved in this case. Lori

Hi, Emma: As a workaround, you (or your users) could potentially edit the .ics file that is generated when you click "Add event to your calendar". You'll see that it says something like this: DTSTART;TZID=America/New_York:20160909T180000 DTEND;TZID=America/New_York:20160909T180000 You can replace "America/New_York" with "Eastern Standard Time", save the file, and then re-import it to your calendar. Note that the issue does not exist on other calendars such as Google and iCal. Hope that...

Hi Emma- There is no option to enforce such a classification currently. It is up to the event creator to input whatever text they like in the "location" field. If this is important to you, it can be done, but it would have to be done as an application customization (custom development on our part). I don't believe your plan supports customizations either, so you would have to upgrade your plan above the "pro starter" level as well, in that case. If you want a quote for all of that, or have...

Hi Rajesh, You're right that there's currently no way to mark an event as "canceled. " one potential workaround would be to add the word "canceled" at the front of the event title. That way when anyone who Is following the event would see "canceled" in the subject line when they get the reminder notification email. Another idea would be to send an email proactively to anyone who RSVPd that they were attending the event as well. I hope that's helpful!

Hi Alesa- I hope all is well with you! Unfortunately, there is no way to do that currently. We do have some ideas along those lines in our "idea" queue for the future, including listing all participants in a chat event for posterity. I'll convert this to a suggestion for you. If it is super critical, we can get you a Feature Expedite quote, as well.

Hello! Quick question...is there a way to check the peak number of members who attended a chat event after the chat event has closed? We like to know stats like that and sometimes we forget to check the roster throughout the chat event. Thanks! Alesa

Do you have access to celebrities? Yes, you do! You don't have to be an entertainment brand with access to famous artists to take advantage of Hoop.la's featured guest function. For example, your customers might want to ask your CEO...

There are a lot of social network chat options available out there, but what if you want to host a chat on your own social home-base? With Hoop.la's integrated chat events, you can host a live chat on your site, and use the embed code to...

I think it would be cool to be able to RSVP to chat events like you can for other calendar events in Hoop.la. I'm posting this here as a suggestion to see if anyone else is interested in the same thing.

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