Testimonials

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Home delivery of prescription Medicines made easy,with lot of benefits. Free home delivery of Medicines,within 24 hrs,with 20% discount on first order,world class delivery services. app is very easy to you.. suits for all my medical needs.

Frequently asked questions

Medlife.com is a technology company with a heart and dream that every Indian gets to access the best possible health care
and aims to be the pioneer healthcare hub that would bring all stakeholders on a single platform, so that our customers can have a
seamless health care experience. At Medlife.com, we use our domain and technological expertise to make health care delivery much
more efficient and effective.

In short we aim at making healthcare delivery simple, accessible and affordable.

What benefits do I get when I buy medicines from Medlife.com?

Buying medicines at Medlife.com, we will ensure you to get

Authentic medicines

Timely delivery at door step

Discounts*

*offers may vary time to time, please call us at 1860 1234 1234 for
current offers

Do I need a valid prescription to buy medicine?

Yes, your health is of paramount importance to us. We do not supply medicines without
valid original prescriptions.

Why do you need the original prescription?

Original prescription is a statutory requirement to dispense medicines. However, in case
of prescription for Schedule X drugs, we need two copies of the original prescription
provided by the doctor as one copy will be retained for our records and the other shall
be returned to you after it is stamped as dispensed as required under law.

How do I get back the prescription?

Original prescriptions will be stamped as dispensed and returned along with the order
delivery.

Will Medlife.com deliver medicines 24*7?

Currently, we operate from 8:00 am to 10:00 pm.

Which cities does Medlife deliver orders to?

At present, we deliver orders in
. We will be starting our services in other cities soon.

Are medicines sold by medlife.com authentic?

Yes, we only deliver branded medicines. We practice zero tolerance towards
medicines or medicines that are of substandard quality. Our systems constantly monitor
announcements on banned and substandard medicines to weed it out from our inventory
immediately.

Will my purchase details (historical medical data) be secured?

Yes, all purchase and order transaction are secured. Please refer to our privacy policy.

Whom do I call if there is any query related to my order?

You can call our customer care team on 1860 1234 1234 for resolution. You can also
write to us

On receiving your order, our customer care team will contact you to confirm the order
and arrange to pick up the original prescription from your door step. The order will be
dispensed by our approved registered pharmacists as per the prescription provided and
will be delivered to your door step at scheduled time.

Can I order medicines which are not in prescription?

We require original prescriptions to dispense the required medicines. However if the
order has medicines which do not need prescriptions we will be able to dispense the
same without a prescription.

How many prescriptions I can order at a time?

You can upload a maximum of five prescriptions per order. However we recommend
you to create separate orders for different patients.

Is it possible to track orders?

Yes, we will provide order updates through SMS on the mobile number provided during
ordering. You can also call our customer care at 1860 1234 1234 to know the
status of your order.

Can I schedule my order as per my convenient time?

Yes, you can schedule your order as per your convenient time by informing the
customer care team during order confirmation.

What do I do if some medicines are missing in my order?

During the delivery process, we ensure that you verify all the contents of your order and
confirm whether it is as per the prescription/ordered quantities. In a highly unlikely
scenario of a medicine missing in the order, please inform the delivery person or call the
customer care team to get the issue resolved.

My uploaded prescription got rejected. What might be the reasons?

Please follow the following dos and don'ts for prescription submission as per the Drugs and Cosmetics Act

DO's

Please ensure your prescriptions have the following

Date

Doctor's Name

Doctor's Registration Number

Patient's Detail

Dosage Information

Duration of the course

Strength of the medicine

Signature of the doctor

In case any of the above are incomplete in your prescription, please contact your Doctor to get it rectiﬁed.

We deliver at pre-agreed timeslots for the prescriptions uploaded using Medlife.com
app. Generally the medicines are delivered within 24 hours to a maximum of 48 hours *

* Except where the required stocks are not available with Medlife, Mysore, Belgaum, Davanagere, Dharwad,
Hubli, Tumkur, Shivamogga, city pincodes and on Sundays (for orders placed after 12 noon on Saturdays)

Can I reschedule my delivery? If yes, then when and how?

Order delivery can be rescheduled by calling the customer care at 1860 1234 1234.

What happens if I am not available at the delivery address?

Our delivery team will contact you on your registered phone number and reschedule the delivery if necessary.

Which cities does Medlife deliver orders to?

At present, we deliver orders in
. We will be starting our services in other cities soon.

We have multiple options for you to make payment for your order easier and convenient.

Online: You will receive a link through SMS which will enable you to make a payment online.
You will see two options:
Razorpay and Mobikwik.

Razorpay will let you pay using Netbanking, Debit/Credit Cards, E- Wallets (Freecharge, Ola Money, Airtel Money, PayZapp, PayU Money) or UPI. Once you click on the link, you will be able to see all the options and you can choose an option most convenient to you.

On Delivery: You can choose to swipe your debit/credit card, pay cash or pay through PayTM
at the time of delivery of your order.

Is there any delivery charge for orders?

A nominal delivery charge of Rs. 25 (inclusive of service tax, if any) for all orders below Rs.10,000 is levied in select cities. Your invoice will have details of the same. Delivery charges are not refundable, in case you choose to return a few or all medicines from your order.

When will I know my bill amount?

Your order amount will be informed to you through SMS once your order is packed and ready to ship. Depending on the available stock of medicines and their batch numbers the value of your order shall be calculated. Prices may differ for a medicines, as the price of medicine may vary if they are manufactured under different batches. You will be billed according to batch available with us at the time of packing your order.

We understand that there will be genuine reasons when you decide to cancel an order.
You may cancel your order before delivery by calling customer care number 1860 1234 1234.

Can I return my order?

We understand you’d like to return your order due to certain reasons. We offer
a 30-day return policy. You can raise a return request within thirty (30) days of receiving the order,
subject to certain conditions. You can see our Return Policy here.

How can I place a return request?

You can raise a return request in just a few simple steps within 30 days of product delivery:

Step 1: Raise a return request by writing to us or
call 1860 1234 1234. Please mention the order number, sales invoice number, date, reason for
return, name and quantity of items to return clearly.

Step 2: Our delivery team will collect the package from your doorstep along with the original sales invoice.

Refunds for all eligible Medlife orders are issued to the payment method used
at the time of purchase, except for Cash on Delivery. The time frame for different payment
modes is given below:

Mode of Payment

Mode of Refund

Time frame

Credit cards / Debit Cards

Credit cards/debit Cards

5-7 business days*

Net Banking

Net Banking Account (Credited to Bank Account)

5-7 business days*

Cash on Delivery

NEFT to Bank Account

Paper Cheque

3-5 business days*

8-10 business days*

E-Wallets

E-Wallets

3-5 business days

* Refund timelines depend on bank turnaround times and RBI guidelines. This may change from time to time. Business days
shall mean the working days on which Medlife corporate office operates.

For Cash on Delivery Orders:

For orders placed using Cash on Delivery as the payment method, refunds can be processed to your bank account via National
Electronic Funds Transfer (NEFT). You will need to update following information to enable us to process a refund to your account.

The Bank Account Number

IFSC Code

Account Holder's Name

Bank Branch

Bank Name

Important: Refunds cannot be processed to third-party accounts. The name on your Medlife account should match with
the name of the bank account holder. If you have paid the bills using a third party account, refunds will be made to the same
account. NEFT refunds will typically be initiated in three business days from our end and will be credited to your account in
another two to three business days. Medlife will not be liable for any delay caused in refunds due to delay by third party
affiliates (including banks), in providing information by the customer, technical issues and other reasons beyond its control.