What do you do on the Gmail team?
I’m the Community Manager for Gmail. That means that I watch over Gmail’s user forum and talk with Gmail users in other places. For example, I’m one of the people behind @gmail on Twitter and Facebook. If you use Google+, you can follow me there, too!

What’s the most challenging part of your job?
Gmail users have high expectations for us. They think of Gmail as their own and have great ideas about how to make it better. I love this about our users. Sometimes, though, we make a change that some people love and some people don’t like as much. For the people who don’t like the change, it can be hard to help them understand why we made it, and that we are still listening to their feedback.

What’s your favorite part of your job?
I love that I get to work with such an amazing product, and I love meeting Gmail users from all over the world, including the “Top Contributors” in our Help Forum. I also love helping people get to know each other. It’s very powerful when people come together over a common interest in Gmail.

What did you do before coming to Google?
I studied Latin Literature at Yale and Ancient History at Oxford. You are probably wondering how I ended up at Google! While I was a student, I also worked as a computer repair technician. I enjoy solving problems and teaching people about technology.

What’s your favorite lab?
How can I pick just one? I couldn’t live without Multiple Inboxes, which I combine with Superstars. Inbox Preview is really cool, too.

Which theme do you use?
I recently switched to the Preview (Dense) theme. It took a day or two to get used to it, but I like how clean it feels.

What’s something you think every Gmail user should know about Gmail?
Everyone should take a tour through settings. Just click through the pages and see what you find. There’s a lot of great stuff in there, and some really important things, too, like options for recovering your account if you ever lose access.

What do you do when you’re not working on Gmail?
I rehearse and perform with my fusion social dance group, Decadance. We do everything from hip hop to waltz -- sometimes in the same piece! I joined Decadance because I love the lead/follow dynamic in partner dance. When I’m not dancing, I love to read, travel and play games, both board games and video games. I’m also starting to plan my wedding.

What’s your biggest pet peeve?
I hate waste when it’s easily avoidable. For example, when someone leaves the door ajar on the refrigerator in the office kitchen, or throws away a plastic bottle when there is a recycling bin nearby.

If you want to meet Sarah, she will be “hanging out” on Google+ today from 1-2:30pm PDT (8-9:30pm GMT).