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AWS doesn't allow you to perform or push custom messages at IAM level. If a user has access to any of the services then he will be authorised to enter otherwise user cannot enter and a message will be thrown which is built in. There are some limitations with this. Even we had same kind of issues with lambda and other Systems manager. The only thing that you can do is to educate them in those scenarios.
Let me know if you need any help. 🙂
~Krishna

Chan you just check the VPC Settings i mean the Subnet associated with the EC2 instance and also the NACL's, Natgateway IP, Internet gateway etc. The second thing would be the Linux version upgrade and also try to run that using run command if you were not able to SSH. Before doing it assign a SSM Agent policy.
Regards,
Krishna