Templates and resources

Use these resources to get the best out of management and governance practices for your organisation.

See the latest resources below or browse by focus area.

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Commissioning Q & A

Until the last five years the term commissioning was not well known in the NSW community sector. There was some knowledge of its use in the United Kingdom and New Zealand and the role it played in reforming their sectors but only a limited understanding of how it worked and its actual impact.

Its supporters maintain that commissioning will produce efficient, responsive and better quality services that are capable of driving improved outcomes for our clients and their communities.

This series of three information sheets is looking at commissioning, the government's and community sector's role and its potential impact within the context of government funded community services sector in NSW.

Information Sheet: Electronic Signatures

The use of electronic documents and signatures has become popular practice and it will only grow. While they offer convenience, the benefits have to be balanced against security concerns and ensure they are legally effective. This information sheet considers the issues and provides strategies to protect your digital signatures.

Information sheet: A Guide to Ethical Decision Making

Managing any organisation, either as a board member or manager, will require making decisions that have ethical components, some of which can be extremely complex. Whilst laws set out the requirements for boards and organisations to operate correctly, ethical standards extend these legal requirements. It’s not just about ‘doing things right’ but ‘doing the right thing’.

Information sheet: Addressing Poor Performance

Performance management is a significant part of every manager's job and dealing with poor performance is inevitable. This information sheet provides tips on how to deal efffectively with poor performance at the first signs of a problem.

Information sheet: Attracting board members

Information sheet: Board Delegations

Where the Board has the power to engage in an activity, it can choose to delegate that responsibility to another party, to enable the organisation to operate effectively and efficiently, whilst functioning legally. This information provides some general principles for how the Board can delegate responsibility.

In 2016, the NSW Parliament reviewed the Associations Incorporation Act 2009 (NSW) and made a number of amendments to the Act. They have also replaced the 2010 Regulation with the Associations Incorporation Regulation 2016 (NSW). This information sheet only applies to organisations that are already incorporated under NSW Associations legislation. It outlines the changes and new requirements of both the Act and the Regulation that associations in NSW need to be aware of to ensure they are compliant with the legislation.

Information sheet: Disaster Readiness Resources

The following information and resources were developed in response to the Victorian bushfires in 2009. They are designed to assist communities and the organisations working with them respond to emergency situations.

Information sheet: Ethical Frameworks: Code of Ethics and Conduct

Managing ethics in the workplace involves identifying and prioritising values to guide behaviours in the organisation. This can be achieved through the development of codes of ethics and conduct and associated policies and procedures.