how many time to approve the application

i am application for a Payoneer Prepaid Debit MasterCar on 4 July 2013 and Payoneer's Account Approval Department take national ID for the details matches on 11 July 2013 but unfortunately my application is not Approval yet now.i am tried to contracting them by mail they tell me ..we are review it, We have transferred your request to the relevant department, as soon as ,we will send you e.t.c but unfortunately about 22 days crossed i do not have any good result from them