Re: looking for best white screen solution and my 2 cents

First of all the software is only compatible with Windows 7 SP1 so make sure Windows is up to date, including IE9, which although you may use another browser is important because many processes still use IE, McAfee included.

I'm surprised that the software wont install because it detects an older version of itself - normally it would uninstall it.

Did you try to run the MCPR cleanup tool, listed under Useful Links at the top of this page. If not try it.

The other possibility would that you need to remove the uninstall string from the registry so try this:

Re: looking for best white screen solution and my 2 cents

On those non-working components of Windows and browser add-ons etc. Do you have the installation DVD or a recovery partition? It may be necessary to repir the operating system, but we'll worry about that later. The browser add-ons should be uninstalled via Control Panel and then go to Adobe and Java to download new Flash/Shockwave and Java.

Re: looking for best white screen solution and my 2 cents

Make sure none of the IE's say 'Beta" in the About Window...I know it's mostly blank. The blank windows have so many reasons for why they are the way they are they're beyond me I'm afraid as it means something system-wise is corrupted. If you can get online at all using that machine you should link up with Technical Support I think and have them troubleshoot this.

Re: looking for best white screen solution and my 2 cents

White screen comming up on mcafee.

Here's what i did, I use google chrome as my browser, but mcafee always uses internet explorer. You need to go to your control panel and select programs, then select veiw installed updates. Scroll down until you see internet explorer 9 and right click to uninstall it. Restart your computer and if you want re-install internet explorer. I did't need to do this because i don't use the browser, but after i uninstalled internet explorer 9 my mcafee works fine. NO MORE WHITE SCREEN.

Re: looking for best white screen solution and my 2 cents

You are a star ... my McAfee Security Centre subscription was due to expire so, last evening I updated my subscription and upgraded to McAfee Total Protection ... dowload, removal of old version and installation of new software seemed to work well. Then, tried to open McAfee only to see the White Screen. On-line chat with McAfee support for a couple of hours, allowed remote access to my computer ... end result, instructions emailed to me for uninstalling and reinstalling McAfee products. Problem ... normal Windows 7 Program unistall dialog totally blank ... stuck in the middle of nowhere ..! Thankfully, after many hours of Googling White/Blank screen, I came across this Forum and your comment. Followed your instruction to uninstall Ie9 and, hey presto, it all appears to work again ... I use Chrome almost exclusively so won't fret over the removal of Ie9. many thanks for your post.

Re: looking for best white screen solution and my 2 cents

Didn't aupport offer to escalate the issue? The reason I ask is that you really should have IE9. We've found that often people fon't realise and some program they've downloaded has imported its own set of fonts and that is a sure way of causing this issue. If you have that situation that could have been the cause.

IE9 is safer than IE8 and works fine here. I just can't offer anything concrete on why it happens other than check fonts etc. Make sure everything is default. Especially IE because McAfee uses it to display the UI.