Zero Tolerance

We want your surgery to be a safe, calm and healthy environment for patients, visitors and staff at all times. Our committed and dedicated staff are our most valuable asset. Verbal and physical abuse or harassment of them is totally unacceptable. We encourage staff and our patients and visitors to report all incidents of harassment and violence.

Police assistance will always be requested when violent incidents occur and the surgery will support staff who wish to bring private prosecutions against the perpetrators of abuse or harassment. We will also consider taking action against anyone who deliberately damages equipment or property. Please help us to ensure that Swarland Avenue Surgery remains a safe environment for everyone.

Designed and developed by the NHS NECSSystem & Product Development Team