To make matters worse, after the tenant moved in, the water heater sprang a leak, with water gushing out. Another claim was made and two days later we were told that the first company didn't travel to our city and we would be reassigned to another company. That claim was placed on March 23 and we have yet to hear from them (it's now 4/9/16). My husband finally had to climb the ladder and repair it himself. He is 80 years old with Parkinson's...