Unable to backup 9930 on Desktop Software

It gets all the way to "Backing Up Smart Card Options" and then nothing...it just sits there....any suggestions? I deleted the app and re-downloaded and the result was the same. Not sure what to do next? FYI, I am able to sync media and such, it's the backup option that is the only issue.

A further update, backup over bluetooth worked when left overnight, not exactly sure how long it took, but it gave a message that some items weren't backed up.
I might just have to try and leave my phone on USB for a long time. I want a backup before I try and do an OS update, so I'm getting very annoyed as I have an official automatic update, and the 7.1 leak i'm considering.