Outages

The temporary loss of power due to weather, accidents or maintenance in Roseville Electric’s service area is uncommon. Roseville Electric has been recognized by PA Consulting Group’s Reliability Award as the most reliable electric utility in the nation for a utility of its size every year since 2000.

Roseville Electric will have scheduled outages for crews to perform routine maintenance and upgrades to the electric distribution system. Roseville Electric makes every effort to inform customer’s 2 days prior to scheduled outages unless urgent maintenance is required.

Unscheduled power outages can occur during major storms, extreme weather (hot or cold), or when electrical distribution equipment is unexpectedly damaged. To report an outage, call Roseville Electric’s hotline at 774-5428. Crews are on standby to restore power.

For all other emergency or life threatening calls dial 9-1-1

WHAT TO DO AND NOT TO DO WHEN THE POWER GOES OUTStay safe by following these simple tips:

DO’S:

Do turn off major appliances and computer equipment to prevent damage from possible power surges when the power is restored

Do use your portable radio to listen for updates

Do try and leave the refrigerator and freezer doors closed to keep food as fresh as possible

Do make sure your pets have plenty of water and food

Do leave one light fixture on so you know when the power has been restored

Do drink plenty of water in hot weather, even if you don’t feel thirsty to avoid dehydration

Do eliminate unnecessary travel, especially by car as street and traffic lights may not be operational.

DON’TS:

Don’t panic

Don’t call 9-1-1 to ask about the power outage – this is an emergency line only

Don’t use candles – they are a fire risk!

Don’t use a gasoline or diesel powered generator or barbeque indoors. Always read the instruction manual before using

Don’t approach any downed power lines – they may still be live

POWER HAS BEEN RESTORED – WHAT DO I DO NOW?The power is back on. Here are a few things to consider doing right away:

Restore power to your house slowly to avoid overloading the power grid

Turn off any generation equipment you may have been using during the outage

Check on neighbors that may require help when getting their home back in order

HOW CAN I PREPARE FOR A POWER OUTAGE?It is always a good idea to assemble an emergency kit incase of any natural or man-made disaster. Here are a few recommendations of items to have in your kit for when the power goes out:

Flashlights with fresh batteries – never use candles!

A portable, battery-powered radio

At least one gallon of water and some non-perishable food items

A wind up or battery-powered clock

A manual can opener

A corded telephone (portables will not work when the power is out)

Plenty of blankets and warm clothing

It is also advisable to put together an emergency plan for your household. Some of your emergency actions may include the following:

Know how to assist family members and neighbors who may be vulnerable to extreme temperatures if the power is out for a long period of time

Have a back-up power supply in place if a member of your household depends on life support or other medical equipment