Smart Selling on the Phone and Online: Inside Sales That Gets Results

The world of selling keeps changing, and inside sales professionals are on the front line. More than ever, they need powerful tools to open stronger, build trust faster, handle objections better, and close more sales. Based on the author's TeleSmart 10 System for Power Selling, Smart Selling on the Phone and Online pinpoints the ten skills essential to high-efficiency, high-success performance.

Focusing on the Nine Critical Factors introduced previously, Ms. O’Neill takes offers greater insight to mastering your phone skills. This book is a “must-have” for anyone working on the telephone. No matter what type of company you are, there is always room for improving your telephone skills. No matter who you are – whether the phone room employee or the head of the corporation, these insider’s secrets to mastering your telephone skills are a must have in today’s business world.

Schulfam17 says:"New to phone sales"

Publisher's Summary

Written for any business that uses a telephone from novice to professional, Ms. O'Neill's insider's secrets about how you conduct your business on the telephone is a "must-have" for the 21st century. This is boot camp for phone call protocol - no matter what product or service you sell or your company provides to your customers. If you are in any kind of business today, you need to know these secrets - not to just "get by" and survive this recession, but to thrive. These insider's tips are resourceful money-making tools for anyone - from employee to business owner.