Customer Success Manager

Job ID

2018-1316

Location

US-NJ-Montvale

Overview

About the Role:

The Customer Success Manager (CSM) is responsible for creating an end user experience that is second to none in our industry. Through regular communication, the CSM will understand what each client expects from SRS Health and help them realize that vision all while creating value and fostering loyalty. The CSM will serve as a bridge between our end users and numerous departments within the organization such as Account Management, Support and Product Management. Through insight received while building these relationships, the CSM will ultimately, serve as the voice of the customer, aiding SRS Health in making customer-centric decisions that will drive the company forward.

About Us:

SRS has been a pioneer in healthcare IT technology since 1997. Our mission is to advance specialized healthcare by developing, delivering, and supporting intelligent data solutions that allow physicians to deliver outstanding patient care for a healthier future.

As a Microsoft Gold Partner, we set the loftiest standards for ourselves. Every member of our team of highly qualified and highly motivated professionals is driven to fulfill that mission by developing creative solutions and providing unparalleled customer service. That’s one reason our clients love us.

Another factor that drives our superior customer satisfaction: phenomenal retention of our phenomenal team members. We believe that employee satisfaction is critical to achieving our mission, so we provide competitive compensation, professional development, career advancement opportunities, and a supportive team-based atmosphere. We also provide a full range of health related benefits, including medical, dental, vision, 401K and flexible spending accounts. And we offer work-life enhancements like summer hours, casual dress code, and monthly team celebrations.

SRS has been recognized by Deloitte’s Technology Fast 500™ and the Inc. 5000 List of Fastest-Growing Private Companies – thanks to the tireless efforts of our team. If you are a talented professional and our mission speaks to you, please speak to us!

Responsibilities

Increase customer retention through regular check in calls and strategic business reviews