Dear Fides,
Greetings from Waterfront Insular Hotels Davao!
Thank you very much for your positive review. We are more than happy to know you are pleased with our services.
Your comments remain valuable to us, as this is our way to measure our performance and find ways to keep on improving.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 02 Tháng Tám 2017

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Waterfront Insular Hotel Davao

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7,2

Philip từ Anh (UK)

Cặp đôi

Phòng Deluxe Premium

Đã ở 3 đêm vào Tháng Bảy 2017

Another stay at the Waterfront Insular, the enviro”

The hotel is a great place fro a relaxing stay. The environment is beautiful and the gardens and beach are so relaxing. The food is good and well prepared with very good service. I have only one complaint that being that the adjoining doors of the rooms, offer little defence to the conversation of the people in the next room and if they are having a family conversation at 1.00am or 5 am you are a party to it whether you wish or not ?. Please listen to this request and fit double insulated doors so that guests can have the privacy of their own room.

Đã nhận xét vào 17 Tháng Bảy 2017

Dear Philip,
Greetings from Waterfront Insular Hotels Davao!
Thank you very much for your positive review. We are more than happy to know you are pleased with our services.
Your comments remain valuable to us, as this is our way to measure our performance and find ways to keep on improving.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 18 Tháng Bảy 2017

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8,4

Joan từ Philippines

Gia đình có em bé

Phòng Deluxe Premium

Đã ở 1 đêm vào Tháng Sáu 2017

Lovely hotel”

As always, it was a nice stay in this hotel. The whole ambiance is relaxing and calm. The staff are always nice and accommodating. The rooms are decent and clean. Will be back for sure.

Đã nhận xét vào 06 Tháng Bảy 2017

Dear Joan,
Greetings from Waterfront Insular Hotels Davao!
Thank you very much for your positive review. We are more than happy to know you are pleased with our services.
Your comments remain valuable to us, as this is our way to measure our performance and find ways to keep on improving.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 18 Tháng Bảy 2017

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10,0

Janette từ Philippines

Gia đình có em bé

Phòng Deluxe

Đã ở 1 đêm vào Tháng Sáu 2017

Trên cả tuyệt vời”

i enjoyed my stay..

Đã nhận xét vào 04 Tháng Bảy 2017

Dear Janette,
Greetings from Waterfront Insular Hotels Davao!
Thank you very much for your positive review. We are more than happy to know you are pleased with our services.
Your comments remain valuable to us, as this is our way to measure our performance and find ways to keep on improving.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 05 Tháng Bảy 2017

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Waterfront Insular Hotel Davao

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9,2

Neriza từ Philippines

Cặp đôi

Phòng Deluxe

Đã ở 1 đêm vào Tháng Sáu 2017

Trên cả tuyệt vời”

Stayed here as couple for two (2) nights. We attended a wedding here so we decided to book here and we were not mistaken. The view, the room and facilities were great. Though at that time, it seems that they lack staff especially since there were big events on that weekend. Still, the staff were responsive to our needs.
The deluxe room is great, is spacious and has our needs. The bed is comfortable and the TV has channels for your entertainment.
Points for improvement: Faster refilling of food during buffet breakfast :)
Overall, our experience as a couple in Waterfront is great, the staff are commendable and we may consider staying here again if we go back to Davao.

Đã nhận xét vào 26 Tháng Sáu 2017

Dear Neriza,
Thank you very much for commending our hotel and facilities. We are pleased to hear that your stay with us was as pleasant as you would have hoped for.
Serving you is already a reward in itself and being complimented for our service is quite another. It was our pleasure having our as our guest.
Again, thank you for your kind feedback. We look forward to your next visit.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

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8,0

Desiree từ Anh (UK)

Gia đình có em bé

Phòng Deluxe Premium

Đã ở 3 đêm vào Tháng Sáu 2017

Nice place but aircon not working ”

Good location, HK staff are the stars, Reservation Staff? They need to up their service as they will let you wait for long, Restaurant Staff? They need to be proactive and keep an eye on the guest rather than being busy talking with each other. Centralised aircon need some upgrading as it's not working properly, bathroom needs proper redecorating seen its days for a 4 star hotel,

Đã nhận xét vào 23 Tháng Sáu 2017

Dear Desiree,
Warm greetings rom Waterfront Insular Hotel Davao!
We want to thank you for choosing to stay with us. However, we regret that it was not as pleasant as you would have hoped for.
We appreciate your comments and we assure you that we will continue on improving our service. we look forward tot he opportunity of serving you better in the future.Again, our sincerest apologies.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

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6,4

AMEEN từ Ả Rập Saudi

Gia đình có em bé

Phòng Deluxe Premium

Đã ở 1 đêm vào Tháng Sáu 2017

Good but not optimal”

No preparation for guests to sit near the beach; there is a lack of chairs everywhere except in the restaurants. Beach is dirty. Water in the pool is dirty not suitable for swimming. Bathroom water is stinky and has metallic taste. Smokers designated area showing disrespect to smokers!!! Seems like smokers are monkies in a circus!

Đã nhận xét vào 21 Tháng Sáu 2017

Dear Ameen,
Warm greetings from Waterfront Insular Hotel Davao!
We want to thank you for choosing to stay with us. However, we regret that it was not as pleasant as you would have hoped for.
We appreciate your comments and we assure you that we will continue on improving our service. We look forward tot he opportunity
of serving you better in the future.
Again, our sincerest apologies.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

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Waterfront Insular Hotel Davao

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8,4

Douglas từ Úc

Cặp đôi

Phòng Deluxe Premium

Đã ở 2 đêm vào Tháng Giêng 2017

Xuất sắc”

There is nowhere better in Davao.

Đã nhận xét vào 14 Tháng Sáu 2017

Dear Douglas,
Greetings from Waterfront Insular Hotels Davao!
Thank you very much for your positive review. We are more than happy to know you are pleased with our services.
Your comments remain valuable to us, as this is our way to measure our performance and find ways to keep on improving.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

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8,4

Douglas từ Úc

Cặp đôi

Phòng Deluxe Premium

Đã ở 1 đêm vào Tháng Năm 2017

Xuất sắc”

We always stay here, there is nowhere better in Davao.

Đã nhận xét vào 14 Tháng Sáu 2017

Dear Douglas,
Greetings from Waterfront Insular Hotels Davao!
Thank you very much for your positive review. We are more than happy to know you are pleased with our services.
Your comments remain valuable to us, as this is our way to measure our performance and find ways to keep on improving.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

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10,0

Mark từ Hoa Kỳ

Gia đình có em bé

Phòng Deluxe Premium

Đã ở 4 đêm vào Tháng Năm 2017

Waterfront Insular Hotel Davao is great!”

The hotel was old, but very nice. The staff was friendly and quickly and efficiently accommodated all of our requests. My son enjoyed the pool. The food at the breakfast buffet and restaurants, and from room service was excellent! I will stay here again when traveling to Davao.

Đã nhận xét vào 12 Tháng Sáu 2017

Dear Mark,
Thank you very much for commending our hotel facilities. We are pleased to hear that your stay with us was as pleasant as you would have hoped for.
Serving you is already a reward in itself and being complimented for our service is quite another. it was our pleasure having you as our guest.
Again, thank you for your kind feedback. We look forward to your next visit.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

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Waterfront Insular Hotel Davao

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6,0

Toni từ Philippines

Gia đình có em bé

Phòng Deluxe Premium

Đã ở 1 đêm vào Tháng Năm 2017

Value for money/ old hotel ”

Pros:
Child/damily friendly environment
Value for money
Breaksfast buffet has alot of options
Friendly and helpful staff
Cons:
Old smelling building
No bidet
Stated in agoda that the room has tub but upon reaching the room - no tub

Đã nhận xét vào 29 Tháng Năm 2017

Dear Toni,
Greetings from Waterfront Insular Hotels Davao!
Thank you very much for your positive review. We are more than happy to know you are pleased with our services.
Your comments remain valuable to us, as this is our way to measure our performance and find ways to keep on improving.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Dear Gwang,
Greetings from Waterfront Insular Hotels Davao!
Thank you very much for your positive review. We are more than happy to know you are pleased with our services.
Your comments remain valuable to us, as this is our way to measure our performance and find ways to keep on improving.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

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9,6

Shiella từ Philippines

Cặp đôi

Đã ở 4 đêm vào Tháng Mười Hai 2011

Great”

spent 4 days here! it was great, the staff were amazing. had a good swim in the pool..

Đã nhận xét vào 23 Tháng Năm 2017

Dear Shiella,
Thank you very much for commending our hotel facilities.
We are pleased to hear that your stay with us was as pleasant as you would have hoped for.
Serving you is already a reward in itself and being complimented for our service is quite another.
It was our pleasure having you as our guest.
Again, thank you for your kind feedback. We look forward to your next visit.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

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10,0

Generose từ Philippines

Gia đình có em bé

Phòng Deluxe Premium

Đã ở 2 đêm vào Tháng Năm 2017

Always excellent !!! ⛤⛤⛤⛤⛤”

Waterfront never fails toamaza us. We (couple) and specially our kids kids love staying herr. There are lot of space/area to roam around and staffs are very friendly.

Đã nhận xét vào 23 Tháng Năm 2017

Dear Generose,
Thank you very much for commending our hotel facilities.
We are pleased to hear that your stay with us was as pleasant as you would have hoped for.
Serving you is already a reward in itself and being complimented for our service is quite another.
It was our pleasure having you as our guest.
Again, thank you for your kind feedback. We look forward to your next visit.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

We ordered Cake for the month Teramisu crepe and from the taste of it, its already spoiled, the fact that its expensive they need to check what is being serve and make sure its freshly bake all the time or to take note expiration.
Though its far from the city, but the beach, the fresh air and the view is worth it.

Đã nhận xét vào 12 Tháng Năm 2017

Dear Lorelee,
Warm greetings rom Waterfront Insular Hotel Davao!
We want to thank you for choosing to stay with us. However, we regret that it was not as pleasant as you would have hoped for.
We appreciate your comments and we assure you that we will continue on improving our service.
We look forward tot he opportunity of serving you better in the future.
Again, our sincerest apologies.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

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Waterfront Insular Hotel Davao

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8,4

Andrea từ Philippines

Cặp đôi

Phòng Deluxe

Đã ở 2 đêm vào Tháng Năm 2017

Still good but could be better”

Still a fairly well maintained hotel that stands out among the newer, more modern, but less pleasant places to stay in the city. Wonderful king-sized bed, reliable hot water, warm staff, peaceful tropical ambience, nice little terrace/balcony with small table and chairs. I didn't mind the extra 15- or 20-minute taxi ride downtown (less than US$3) as more centrally located accommodations seem way overpriced. Cheap room was cheap though: scratched-up floor, no bidet, no bathtub, ancient shower, barebones amenities, unattractive view from the window.
Strengths: Spacious grounds with soothing water features and lots of greenery; relaxing resort feel; seashore view; impressively renovated facilities. Weaknesses: Those parts not recently renovated definitely showing age; unexciting basic menu; underdeveloped grounds. Particular suggestions: Improve on the tacky concrete items on the grounds (e.g. fugly benches and "gazebos" at the beach) and make the swimming facilities bigger and more interesting.

Đã nhận xét vào 08 Tháng Năm 2017

Dear Andrea,
Thank you very much for commending our hotel facilities. We are pleased to hear that your stay with us was as pleasant as you would have hoped for.
Serving you is already a reward in itself and being complimented for our service is quite another.
It was our pleasure having you as our guest.
Again, thank you for your kind feedback. We look forward to your next visit.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

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8,4

Sharon từ Hàn Quốc

Du lịch nhóm

Phòng Deluxe Premium

Đã ở 1 đêm vào Tháng Tư 2017

Xuất sắc”

All staffs were kind
Very quiet & lovely place to stay.
However,
There was no shower gown bc they ran out.. so they gave me more towels. The air conditione was too loud and not cool enough.

Đã nhận xét vào 06 Tháng Năm 2017

Dear Sharon,
Thank you very much for commending our hotel facilities. We are pleased to hear that your stay with us was as pleasant as you would have hoped for.
Serving you is already a reward in itself and being complimented for our service is quite another.
It was our pleasure having you as our guest.
Again, thank you for your kind feedback. We look forward to your next visit.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

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Waterfront Insular Hotel Davao

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9,2

Joshua từ Philippines

Du lịch nhóm

Phòng Deluxe Premium

Đã ở 2 đêm vào Tháng Chín 2016

Ready for Everything!”

The hotel is quite far from malls and other stuffs but in the hotel itself, you can have great fun by renting their jet ski and other water sports. If you're on the thrift side, you can just simply enjoy the beach and the pool.

Đã nhận xét vào 03 Tháng Năm 2017

Dear Joshua,
Thank you very much for commending our hotel facilities. We are pleased to hear that your stay with us was as pleasant as you would have hoped for.
Serving you is already a reward in itself and being complimented for our service is quite another. It was our pleasure having you as our guest.
Again, thank you for your kind feedback. We look forward to your next visit.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

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9,2

Hector từ Philippines

Du lịch nhóm

Phòng Deluxe

Đã ở 5 đêm vào Tháng Tư 2017

City and Nature”

Waterfront Insular is within Davao City and thr gateway to Samal Island renowned beach and resort destination of Davao. So its a package deal a comfortable and relaxing place to stay! Keep it !

Đã nhận xét vào 02 Tháng Năm 2017

Dear Hector,
Thank you very much for commending our hotel facilities. We are pleased to hear that your stay with us was as pleasant as you would have hoped for.
Serving you is already a reward in itself and being complimented for our service is quite another. It was our pleasure having you as our guest.
Again, thank you for your kind feedback. We look forward to your next visit.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

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2,0

Robert từ Đan Mạch

Gia đình có em bé

Phòng Deluxe Premium

Đã ở 10 đêm vào Tháng Tư 2017

A wonderful location in Davao with a wonderful syaff”

The location is wonderful and the staff all friendly, helpful and smiling. There is a big green area and you have the ocean in front of you. Some rooms have views to the pool and the sea. Only negative is that rooms and bathrooms are a bit outdated but the beautiful environment around the hotel fully compensates for this. The water in the swimming pool and the children's pool is not up to the standard of a beautiful hotel but the very friendly and understanding management is about to update the filtration system to make this place the place of choice in Davao.

Đã nhận xét vào 02 Tháng Năm 2017

Dear Robert,
Thank you very much for commending our hotel facilities. We are pleased to hear that your stay with us was as pleasant as you would have hoped for.
Serving you is already a reward in itself and being complimented for our service is quite another. It was our pleasure having you as our guest.
Again, thank you for your kind feedback. We look forward to your next visit.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

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7,2

Avon từ Philippines

Du lịch nhóm

Phòng Deluxe

Đã ở 2 đêm vào Tháng Tư 2015

Great place in Davao”

Nice but the place needa maintenance

Đã nhận xét vào 28 Tháng Tư 2017

Dear Avon,
Greetings from Waterfront Insular Hotels Davao!
Thank you very much for your positive review. We are more than happy to know you are pleased with our services.
Your comments remain valuable to us, as this is our way to measure our performance and find ways to keep on improving.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

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6,8

John từ Philippines

Cặp đôi

Phòng Deluxe

Đã ở 1 đêm vào Tháng Tư 2017

Sad”

Nice Buffet choices, i just didnt like the fact that they didnt have any smoking area. I cant even use my room's own balcony for that.

Đã nhận xét vào 27 Tháng Tư 2017

Dear John,
Warm greetings rom Waterfront Insular Hotel Davao!
We want to thank you for choosing to stay with us. However, we regret that it was not as pleasant as you would have hoped for.
We appreciate your comments and we assure you that we will continue on improving our service.
We look forward tot he opportunity of serving you better in the future.
Again, our sincerest apologies.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

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Waterfront Insular Hotel Davao

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6,0

Sevna từ Philippines

Gia đình có trẻ em

Phòng Deluxe Premium

Đã ở 3 đêm vào Tháng Tư 2017

A wedding place all in”

We came to attend a wedding there and its the perfect location where everything was accessible to gather and go about.

Đã nhận xét vào 25 Tháng Tư 2017

Dear Sevna,
Greetings from Waterfront Insular Hotels Davao!
Thank you very much for your positive review. We are more than happy to know you are pleased with our services.
Your comments remain valuable to us, as this is our way to measure our performance and find ways to keep on improving.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

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9,6

Franklin từ Hoa Kỳ

Du lịch một mình

Phòng Deluxe

Đã ở 9 đêm vào Tháng Tư 2017

Trên cả tuyệt vời”

The Staff was very friendly and helpful. Everything about this place was great. Quiet with great security. Would have earned 5 out of 5 for me except during the day, the next room to us was being renovated and we could smell the painting going on which can be quite distracting. Other than this its the perfect getaway. Bonus part is they can arrange for passage to Samal Island and they also have free shuttles to the mall.

Đã nhận xét vào 24 Tháng Tư 2017

Dear Franklin,
Thank you very much for commending our hotel facilities. We are pleased to hear that your stay with us was as pleasant as you would have hoped for.
Serving you is already a reward in itself and being complimented for our service is quite another.
It was our pleasure having you as our guest.
Again, thank you for your kind feedback. We look forward to your next visit.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

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8,8

CHUA từ Singapore

Đi công tác

Phòng Deluxe Premium

Đã ở 1 đêm vào Tháng Tư 2017

Xuất sắc”

Many guests check in, some delay due to room cleaning.
Front desk & cleaning staff were putting their best efforts to accommodate & speed up processing.

Đã nhận xét vào 24 Tháng Tư 2017

Dear Chua,
Greetings from Waterfront Insular Hotels Davao!
Thank you very much for your positive review. We are more than happy to know you are pleased with our services.
Your comments remain valuable to us, as this is our way to measure our performance and find ways to keep on improving.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

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6,8

David từ Úc

Cặp đôi

Phòng Deluxe Premium

Đã ở 3 đêm vào Tháng Tư 2017

Nice location, although facilities are in desperate need of a refurbishment ”

Rooms are large, good size pool and location is close to the airport. Had 3 rooms for various family members and air conditioning didn't work properly in any of them. Small ants in the rooms are another issue. The beach attached to the hotel suffers from pollution, so you cant really swim there. Is it worth p4000 per night? Maybe for a short stay

Đã nhận xét vào 22 Tháng Tư 2017

Dear David,
Greetings from Waterfront Insular Hotels Davao!
Thank you very much for your positive review. We are more than happy to know you are pleased with our services.
Your comments remain valuable to us, as this is our way to measure our performance and find ways to keep on improving.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

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4,0

lukas từ Hà Lan

Gia đình có trẻ em

Phòng Deluxe Premium

Đã ở 2 đêm vào Tháng Tư 2017

Over the hill hotel, had his best time 15 year ago ,”

Everything is old, personnel is trying to his best but not capable to do better , a good hotel for all the people from all the old (and old money ) villages around it, maybe it is better to call it a resort than a hotel, never go to the barbecue buffet, you only get sick of it, and room cleaning can be still at 17.30?

Đã nhận xét vào 21 Tháng Tư 2017

Dear lukas,
Warm greetings rom Waterfront Insular Hotel Davao!
We want to thank you for choosing to stay with us. However, we regret that it was not as pleasant as you would have hoped for.
We appreciate your comments and we assure you that we will continue on improving our service.
We look forward tot he opportunity of serving you better in the future.
Again, our sincerest apologies.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

Hiển thị thêm

Waterfront Insular Hotel Davao

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6,8

Gary từ Philippines

Cặp đôi

Phòng Deluxe Premium

Đã ở 1 đêm vào Tháng Tư 2017

Satisfactory to Good”

The hotel is really classy and had the feeling of grandiose. We really like the comfort, the FOOD, etc.
The problem is the AC is not that cold, it's only mild cold. We were also not given a room with a bathtub because it's only available on the 2nd floor rooms and apparently it's all full. The TV didn't work properly at first and the service had to be in our room for more than 30mins. The hotel looks nice and classy but it's really old.
It's really a 4-star hotel on its class but we didn't feel special as guests so we're really disappointed on their service. Everything else, it's good. We usually remember our entire stay, but in this time, we're disappointed by many things. The only thing that we can really appreciate is the Breakfast Buffet.

Đã nhận xét vào 21 Tháng Tư 2017

Dear Gary,
Warm greetings rom Waterfront Insular Hotel Davao!
We want to thank you for choosing to stay with us. However, we regret that it was not as pleasant as you would have hoped for.
We appreciate your comments and we assure you that we will continue on improving our service.
We look forward tot he opportunity of serving you better in the future.
Again, our sincerest apologies.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

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Waterfront Insular Hotel Davao

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9,2

marlyn từ Philippines

Cặp đôi

Phòng Deluxe Premium

Đã ở 1 đêm vào Tháng Tư 2017

Trên cả tuyệt vời”

For a nature lover like me, the hotel is the best among those I've been... Would definitely recommend it to my relatives and friends.. thanks waterfront insular hotel, we had a wonderful stay..

Đã nhận xét vào 20 Tháng Tư 2017

Dear Marlyn,
Greetings from Waterfront Insular Hotels Davao!
Thank you very much for your positive review. We are more than happy to know you are pleased with our services.
Your comments remain valuable to us, as this is our way to measure our performance and find ways to keep on improving.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

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Waterfront Insular Hotel Davao

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4,8

BERNARDO từ Philippines

Gia đình có em bé

Phòng Deluxe

Đã ở 2 đêm vào Tháng Tư 2017

We were given a room at almost 3 pm already. We paid for an extra bed but no extratowel provided.”

We were only given with 1 roll of tissue for our entire 3 days and 2 nights stay. A bidet for the water closet could have improved the facility also.

Đã nhận xét vào 13 Tháng Tư 2017

Dear Bernardo,
Warm greetings rom Waterfront Insular Hotel Davao!
We want to thank you for choosing to stay with us. However, we regret that it was not as pleasant as you would have hoped for.
We appreciate your comments and we assure you that we will continue on improving our service.
We look forward tot he opportunity of serving you better in the future.
Again, our sincerest apologies.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

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Waterfront Insular Hotel Davao

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5,2

Cristina từ Philippines

Cặp đôi

Phòng Deluxe Premium

Đã ở 1 đêm vào Tháng Ba 2017

spa services is not good.”

customer service in their hotel spa is poor esp.the therapists.

Đã nhận xét vào 11 Tháng Tư 2017

Dear Cristina,
Warm greetings rom Waterfront Insular Hotel Davao!
We want to thank you for choosing to stay with us. However, we regret that it was not as pleasant as you would have hoped for.
We appreciate your comments and we assure you that we will continue on improving our service.
We look forward tot he opportunity of serving you better in the future.
Again, our sincerest apologies.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

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Waterfront Insular Hotel Davao

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6,0

Tommie từ Hoa Kỳ

Cặp đôi

Phòng Deluxe

Đã ở 3 đêm vào Tháng Tư 2017

Over rated”

Very old hotel. Food was not good and too expensive.Mostly Asian customers. No FoxNews available. Would not recommend because not worth the money.

Đã nhận xét vào 11 Tháng Tư 2017

Dear Tommie,
Warm greetings rom Waterfront Insular Hotel Davao!
We want to thank you for choosing to stay with us. However, we regret that it was not as pleasant as you would have hoped for.
We appreciate your comments and we assure you that we will continue on improving our service.
We look forward tot he opportunity of serving you better in the future.
Again, our sincerest apologies.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

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Waterfront Insular Hotel Davao

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7,6

Lester từ Philippines

Du lịch một mình

Phòng Deluxe

Đã ở 1 đêm vào Tháng Tư 2017

Definitely not a waste of money”

This is my first stay at a 4-star hotel and I must say they have kept up to my expectations esp.on cleanliness. Sadly though, the staff don't give consideration at all; I was charged the overnight rate when I missed to checkout by 5 minutes.
Overall, this is a good place to stay in Davao.

Đã nhận xét vào 08 Tháng Tư 2017

Dear Lester,
Greetings from Waterfront Insular Hotels Davao!
Thank you very much for your positive review. We are more than happy to know you are pleased with our services.
Your comments remain valuable to us, as this is our way to measure our performance and find ways to keep on improving.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

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Waterfront Insular Hotel Davao

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7,2

Debra từ Philippines

Gia đình có em bé

Phòng Deluxe

Đã ở 1 đêm vào Tháng Tư 2017

Rất tốt”

the water in the shower turned cold so suddenly when the toilet was flushed! I was bathing my 2 year old son then!!!!

Đã nhận xét vào 07 Tháng Tư 2017

Dear Debra,
Warm greetings rom Waterfront Insular Hotel Davao!
We want to thank you for choosing to stay with us. However, we regret that it was not as pleasant as you would have hoped for.
We appreciate your comments and we assure you that we will continue on improving our service.
We look forward tot he opportunity of serving you better in the future.
Again, our sincerest apologies.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

Hiển thị thêm

Waterfront Insular Hotel Davao

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7,6

Lee từ Hà Lan

Gia đình có trẻ em

Phòng Deluxe

Đã ở 1 đêm vào Tháng Ba 2017

Exceptionally courteous staff BUT...”

Pros: location, fresh air, sea breeze, pool, big rooms, good food
Exceptional: well-mannered and courteous staff
Cons: it took AGES (2+ hours) to get our room ready, even if it was past the check-in time. We were also told that the rooms (one bed instead of two) we asked for (a couple of wks prior to check in) were not available. The hotel was v busy over the weekend but the manager (who we were told was not available!) should have seen this coming and would have prepared for contingencies. I dont know if the hotel overbooked or if other guests were prioritised but this check-in was particularly strenous and disorganised.

Đã nhận xét vào 28 Tháng Ba 2017

Dear Lee,
Warm greetings rom Waterfront Insular Hotel Davao!
We want to thank you for choosing to stay with us. However, we regret that it was not as pleasant as you would have hoped for.
We appreciate your comments and we assure you that we will continue on improving our service.
We look forward tot he opportunity of serving you better in the future.
Again, our sincerest apologies.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

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Waterfront Insular Hotel Davao

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3,2

Dawn từ Philippines

Gia đình có em bé

Phòng Deluxe Premium

Đã ở 1 đêm vào Tháng Tám 2016

Aircon sucks!”

Stayed here twice and still the aircon is hot. Have to request for an electric fan. Very bad service too.

Đã nhận xét vào 26 Tháng Ba 2017

Dear daw,
Warm greetings rom Waterfront Insular Hotel Davao!
We want to thank you for choosing to stay with us. However, we regret that it was not as pleasant as you would have hoped for.
We appreciate your comments and we assure you that we will continue on improving our service.
We look forward tot he opportunity of serving you better in the future.
Again, our sincerest apologies.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

Hiển thị thêm

Waterfront Insular Hotel Davao

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9,2

Clarence từ Philippines

Cặp đôi

Phòng Deluxe

Đã ở 2 đêm vào Tháng Ba 2017

Okey”

Everything is good but no complementary breakfast

Đã nhận xét vào 24 Tháng Ba 2017

Dear Clarence,
Greetings from Waterfront Insular Hotels Davao!
Thank you very much for your positive review. We are more than happy to know you are pleased with our services.
Your comments remain valuable to us, as this is our way to measure our performance and find ways to keep on improving.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

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Waterfront Insular Hotel Davao

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5,2

Maria từ Philippines

Cặp đôi

Phòng Deluxe Premium

Đã ở 2 đêm vào Tháng Ba 2017

Trên Trung Bình”

Staff responded so long. Aircon were not functioning good

Đã nhận xét vào 18 Tháng Ba 2017

Dear Maria,
Warm greetings rom Waterfront Insular Hotel Davao!
We want to thank you for choosing to stay with us. However, we regret that it was not as pleasant as you would have hoped for.
We appreciate your comments and we assure you that we will continue on improving our service.
We look forward tot he opportunity of serving you better in the future.
Again, our sincerest apologies.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

Hiển thị thêm

Waterfront Insular Hotel Davao

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10,0

MYRNA từ Philippines

Du lịch nhóm

Phòng Deluxe

Đã ở 2 đêm vào Tháng Tư 2015

It's a resort-hotel.”

Great place for just staying in and at the same time, easy to get out of to explore the city because of its location.

Đã nhận xét vào 18 Tháng Ba 2017

Dear MYRNA,
Greetings from Waterfront Insular Hotels Davao!
Thank you very much for your positive review. We are more than happy to know you are pleased with our services.
Your comments remain valuable to us, as this is our way to measure our performance and find ways to keep on improving.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

The hotel is old and the rooms says everything about it. As much a spossible , do not stay at Rm 220. We heard weird noises the whole night til morning. We asked the staff to investigate. It took them a while to do so but they they could not explain where the noise is coming from. It seems there are visitors at the room upstairs who are busy arranging their luggages, opening cabinets and a phone kept on ringing. They ended up transferring at the pool view which is highly recommended. Apart from that, the outdoor amenities is well maintained and it is very easy to go to Samal Island because the port is just located inside the hotel. Go to Chema's by the Sea and enjoy their pool and food.

Đã nhận xét vào 17 Tháng Ba 2017

Dear Emerliza,
Greetings from Waterfront Insular Hotels Davao!
Thank you very much for your positive review. We are more than happy to know you are pleased with our services.
Your comments remain valuable to us, as this is our way to measure our performance and find ways to keep on improving.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

Hiển thị thêm

Waterfront Insular Hotel Davao

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8,0

adrian từ Philippines

Du lịch một mình

Phòng Deluxe

Đã ở 1 đêm vào Tháng Hai 2017

incredible to stay here”

we will be back!

Đã nhận xét vào 16 Tháng Ba 2017

Dear adrian,
Greetings from Waterfront Insular Hotels Davao!
Thank you very much for your positive review. We are more than happy to know you are pleased with our services.
Your comments remain valuable to us, as this is our way to measure our performance and find ways to keep on improving.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

Hiển thị thêm

Waterfront Insular Hotel Davao

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9,6

Michael từ Hoa Kỳ

Gia đình có em bé

Phòng Deluxe Premium

Đã ở 1 đêm vào Tháng Ba 2017

Wonderful Stay!!”

Excellent facility; rooms were large, quiet and clean; staff very friendly and helpful. We had a very pleasant stay and will return in the future

Đã nhận xét vào 06 Tháng Ba 2017

Dear Michael,
Greetings from Waterfront Insular Hotels Davao!
Thank you very much for your positive review. We are more than happy to know you are pleased with our services.
Your comments remain valuable to us, as this is our way to measure our performance and find ways to keep on improving.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

Hiển thị thêm

Waterfront Insular Hotel Davao

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9,2

Carrie từ Philippines

Gia đình có em bé

Phòng Deluxe Premium

Đã ở 2 đêm vào Tháng Năm 2016

If you want to pamper yourself”

Expensive place.Not practical at all, but it is good when you want to spoil yourself from time to time. Still a good place to be in. Staff is efficient, facilities are well maintained. Food, so-so but still on the good side. We had a wonderful stay.

Đã nhận xét vào 06 Tháng Ba 2017

Dear Carrie,
Greetings from Waterfront Insular Hotels Davao!
Thank you very much for your positive review. We are more than happy to know you are pleased with our services.
Your comments remain valuable to us, as this is our way to measure our performance and find ways to keep on improving.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

Hiển thị thêm

Waterfront Insular Hotel Davao

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7,6

Abraham từ Philippines

Gia đình có em bé

Phòng Deluxe

Đã ở 2 đêm vào Tháng Hai 2017

Rất Tốt”

Bathroom not a for a 4 star or 3 star hotel-no biddet. Room is spacious and bed is comfy. Daughter says pool is killer pool- definitely not for kids. They have a smaller pool but the looks suggests water has not been changed for so long. Doorway smells like cuticle remover. Location close to SM Lanang and Paradise island can be viewed on the other side of the channel. Staff generally nice. Beach not advisable to swim to because it's close to a canal where dirty water flows and mix with sea water.

Đã nhận xét vào 02 Tháng Ba 2017

Dear Abraham,
Warm greetings rom Waterfront Insular Hotel Davao!
We want to thank you for choosing to stay with us. However, we regret that it was not as pleasant as you would have hoped for.
We appreciate your comments and we assure you that we will continue on improving our service.
We look forward tot he opportunity of serving you better in the future.
Again, our sincerest apologies.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

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Waterfront Insular Hotel Davao

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8,8

Henry từ Hoa Kỳ

Cặp đôi

Phòng Deluxe Premium

Đã ở 3 đêm vào Tháng Hai 2017

Nice visit seem stag was little slow in some parts of resaurantv”

Staff very friendly room service great all staff kind and friendly.been there twice take shower all ways water on floor .then you have service charged Vat tax food tax beverages tax even if you get a soda or juice tax .they should just have bevarged tax on just alcohol

Đã nhận xét vào 01 Tháng Ba 2017

Dear Henry,
Thank you very much for commending our hotel facilities. We are pleased to hear that your stay with us was as pleasant as you would have hoped for.
Serving you is already a reward in itself and being complimented for our service is quite another.
It was our pleasure having you as our guest.
Again, thank you for your kind feedback. We look forward to your next visit.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

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Waterfront Insular Hotel Davao

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6,4

Renielyn từ Philippines

Du lịch nhóm

Phòng Deluxe

Đã ở 1 đêm vào Tháng Mười Hai 2016

Wedding prep”

I'm a local, decided to stay here since my friend's coming over for a holiday plus it was perfect timing for my cousin's wedding as well, used the room for the wedding prep. It has that mindanaoan feel if you know what I mean, not like any other modern feel type of hotels. Pool not cold so very good!

Đã nhận xét vào 20 Tháng Hai 2017

Dear Renielyn,
Greetings from Waterfront Insular Hotels Davao!
Thank you very much for your positive review. We are more than happy to know you are pleased with our services.
Your comments remain valuable to us, as this is our way to measure our performance and find ways to keep on improving.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

Hiển thị thêm

Waterfront Insular Hotel Davao

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6,0

Cheryl từ Hoa Kỳ

Du lịch nhóm

Phòng Deluxe

Đã ở 1 đêm vào Tháng Hai 2017

Trên Trung Bình”

Room was shoddy, A/C could not be adjusted and the wifi was horribly slow.
Ordered breakfast ala carte and was told it would take 30 min which was OK. After 45 min was told there was no 'ham' for Eggs Benedict but could order something else which would also take 30 min.

Đã nhận xét vào 20 Tháng Hai 2017

Dear Cheryl,
Warm greetings rom Waterfront Insular Hotel Davao!
We want to thank you for choosing to stay with us. However, we regret that it was not as pleasant as you would have hoped for.
We appreciate your comments and we assure you that we will continue on improving our service.
We look forward tot he opportunity of serving you better in the future.
Again, our sincerest apologies.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

Hiển thị thêm

Waterfront Insular Hotel Davao

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10,0

Dennis từ Philippines

Cặp đôi

Phòng Deluxe

Đã ở 1 đêm vào Tháng Hai 2017

Right on target”

Our best visit ever to this hotel. We've stayed at the Insular Waterfront many times. All our special requests were met, the room is presented well and the staff is superb from the front desk to housekeeping. The hotels location on the Davao Gulf lends itself to a relaxing, peaceful stay.

Đã nhận xét vào 17 Tháng Hai 2017

Dear Dennis,
Thank you very much for commending our hotel facilities. We are pleased to hear that your stay with us was as pleasant as you would have hoped for.
Serving you is already a reward in itself and being complimented for our service is quite another.
It was our pleasure having you as our guest.
Again, thank you for your kind feedback. We look forward to your next visit.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

Hiển thị thêm

Waterfront Insular Hotel Davao

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9,2

Domingo từ Philippines

Gia đình có trẻ em

Phòng Deluxe

Đã ở 1 đêm vào Tháng Hai 2017

Nice experience.”

Helpful and prompt service

Đã nhận xét vào 13 Tháng Hai 2017

Dear Domingo,
Greetings from Waterfront Insular Hotels Davao!
Thank you very much for your positive review. We are more than happy to know you are pleased with our services.
Your comments remain valuable to us, as this is our way to measure our performance and find ways to keep on improving.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager

Đã phản hồi 28 Tháng Sáu 2017

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Waterfront Insular Hotel Davao

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6,0

raj từ Singapore

Du lịch một mình

Phòng Deluxe Premium

Đã ở 1 đêm vào Tháng Hai 2017

On the beach. But near to nothing”

Hotel is on the beach with very nice lawns and coconut trees, etc. Food is good in Pizzalolo. Staff are nice and friendly. But hotel is old and run down and is not near anything. But lots of fresh, clean air and it's quiet. Nice to stay if not particular about standard of cleanliness

Đã nhận xét vào 10 Tháng Hai 2017

Dear raj,
Greetings from Waterfront Insular Hotels Davao!
Thank you very much for your positive review. We are more than happy to know you are pleased with our services.
Your comments remain valuable to us, as this is our way to measure our performance and find ways to keep on improving.
Sincerely,
Genevieve Burgos, CGSP
Front Office Manager