Using a Learn on Demand Virtual Machine for Class

We use Learn on Demand (LOD) to host the virtual machines for many (but not all) of our classes. You access the site at webucator.learnondemand.net using your Webucator email address and password.

If you arrived here from clicking on a setup link on a course page or have been informed that the class you're registered for uses a virtual machine, please read the information below.

Hosted Server

Unless the class uses Azure (see list below), students in classes that use Learn on Demand do not need to set up any software to participate in this class. Webucator will provide a pre-configured computer for students to remote into. If the class is being delivered online, students will still need to make sure they can participate in a WebEx meeting and that their headsets are working properly.

High Speed Internet Requirements

High speed Internet connection is required for each student in this class (200 Kb/s per user with 1 Mb burst capacity). You can go to http://www.speedtest.net/ if you aren't sure what your speed is.

NOTE: Connections through VPN are not recommended, and can lead to issues with using the lab environments.

You may be prompted to install an Add-On depending on which controller you are using.

You will see a grey box with 'Objective' and 'Scenario', click continue. You are setup correctly when you see the Windows 10 log in screen. If you don't see the Windows screen, please see Troubleshooting Learn on Demand Virtual Machines below.

Click the Exit link in upper-right-hand corner. Click Cancel Lab and then click Yes to close that lab window.

If you're having trouble viewing the virtual machine in full screen...

Right click on the desktop of the virtual machine and choose a higher setting for the screen resolution.

If you see a black or white screen saying there is no connection...

Click Support on the right side panel of the virtual machine and, if you can, change the Controller to Silverlight as this controller doesn't use as many security settings.

If you can not change the controller, you will need to open Port 443 for both TCP and UDP traffic on any firewall in between the learner and the lab server farm.

If your keyboard or mouse stopped working on the virtual machine...

There was a hiccup in your connection which is why this happens. Press and hold Ctrl+Alt+Esc at the same time to regain control.

If the Tab key appears to be stuck down...

In order to clear a 'stuck' key, you just need to press it again, hold and release. The issue is that the client's connection to the lab timed out at the exact moment a key is being pressed down, so the key release was never sent to the VM(s).

If step 1 doesn't work, cancel the lab and launch it again.

If you have inadvertently switched to Sticky Keys...

Navigate to the Control Panel in the Virtual Machine and click the Ease of Access entry.

Click on the Change how Your Keyboard Works link (By default, under the Make It Easier to Type section, most of the items should be unchecked. However, that does not prevent Windows from asking if you want to turn on the features if you happen to press the correct keyboard sequence. To turn off the dialog box and thus relieve the annoyance, you will have to dig a bit deeper).

Click on the Set Up Sticky Keys link.

Uncheck the Turn on Sticky Keys when SHIFT Is Pressed Five Times box. That will prevent Windows from asking if you want to turn the feature on.

Contacting Support

If you are not able to resolve the issue using one of the suggestions above, please email support@webucator.com or call 877-932-8228 ext 4 for Technical Support.

Author: Nat Dunn

Nat Dunn founded Webucator in 2003 to combine his passion for technical training with his business expertise and to help companies benefit from both. His previous experience was in sales, business and technical training, and management. Nat has an MBA from Harvard Business School and a BA in International Relations from Pomona College.

About Webucator

Webucator provides instructor-led training to students throughout the US and Canada. We have trained over 90,000 students from over 16,000 organizations on technologies such as Microsoft ASP.NET, Microsoft Office, Azure, Windows, Java, Adobe, Python, SQL, JavaScript, Angular and much more. Check out our complete course catalog.