Books:
1. Search in CLIO, the online catalog, for the book title to see if there is an ebook version available in the Columbia University Libraries collection.

**Note: As of March 16th, 2020, the Library locations are closed and we are not loaning or requesting print materials until further notice.**

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×Inquiries that require an examination of choices, skills needed, and use of multiple sources to address a set of tasks as part of a larger project.

For consulting inquiries, the Library staff will assess all requests. Future actions will depend on the nature and complexity of the problem and/or underlying project. If an appointment is needed, we will contact you within two (2) business days to schedule it based on availability.

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×Inquiries that require utilizing reference materials or running a focused literature search using just one database.

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×Inquiries about technical or access failure issues using information tools, such as the library catalog, CLIO, or a journal database. Here are tips that may help you before submitting your inquiry:

On-campus
When on-campus and connecting via a wireless device, you must use the Mercury secure wireless signal. The open guest-net signal will not connect you to full-text resources.

Off-campus
When off-campus, you will need to authenticate with an active UNI and password to access library resources. Offsite access privileges are restricted to current Columbia University faculty, staff, and students.

Browser-related issues
Some technical issues are related to the internet browser you are using. Microsoft Edge has known issues connecting to library resources, such as Ovid. Use a different browser (e.g., Chrome or Firefox) instead. If you receive a blank page or a “bad header” message, try clearing your cache and cookies.

VPN-required resources
If you are attempting to access Lexicomp, Micromedex, or UpToDate, you will need to use the CUIMC VPN connection.

Endnote questions
Questions about the Endnote program, including installation errors, can be addressed to Endnote Technical Support by phone at 1-800-336-4474 or via their support page.