Let me preface by saying that the following views on events and safety are mine and are in no way representative of my company’s.

Over the past few weeks, I’ve been personally mulling the frequency of shootings in our country. It was when San Bernardino occurred did I consider the impact on the events industry and even any company gathering.

You’ve probably said it to yourself, “It will never happen at my event.” For the most part, we will be fortunate to never have to deal with violence at an event. However, a part of me doesn’t believe it. Rather it’s

Event Technology’s Role

Within the meetings space, meetings technology helps with duty of care with employees and event attendees in the case of natural disasters. Michelle Bruno wrote an excellent post on Event Manager Blog titled “Is Your Meeting Safe.” She highlights how technology is an integral part of a safety plan. Here is a quick summary of her article:

Access control – While badges are one way to control access, Michelle highlights that paper badges can be easily counterfeited. Using technology, such as RFID, adds an additional layer to match the ID to the attendee’s profile.

Surveillance – Like a home alarm system, consider using video cameras outside and inside the venue or asking the venue what type of system is available for your event.

Social media – Instead of relying on a few staff members to identify suspicious activity, empower your attendees to report anything via social media.

Maintain Vigilance

I once dated a “hacker” who was hired to find vulnerabilities in corporations. While getting through the computer system or network was one component of the security audit, one of the easier ways to gain access was a ruse to gain access via people or dumpster diving for sensitive information. This also applies to securing events:

Shred badges – The incorrect name or title is on a badge, so a new one is created. What happens to the original? Rather than tossing it into the waste basket, have a small shredder to ensure badges are destroyed. This applies to any collateral that provides access – such as tickets, VIP passes, etc.

Train staff – Part of the event experience is having friendly, helpful staff – both employees or staff members. As such, the tendency may be to do everything possible to please an attendee. There is a fine balance to “pleasing” an attendee, to ensuring the right people have the right access. Clearly communicate procedures for allowing access and how to quickly and efficiently escalate issues as they arise.

Have a plan – Event planners consider every contingency at their event from last-minute speaker cancellations, AV problems to force majeure (such as volcano ash eruptions). Their entire job is to mitigate risk. I anticipate more discussion around appropriate planning in case of a physical attack.

Conclusion

It took me several weeks to consider whether or not to write this post. One thing struck with me – this isn’t the first time, we, as a country, have dealt with crisis. When Hurricane Katrina happened, I read the stories about how companies were helping event attendees get home, chartering entire buses to drive people East, West and North. Katrina informed us how to manage natural disasters. San Bernardino, unfortunately, is another inflection point for our industry.

I anticipate we’ll be resilient and our industry will remain stronger than ever. In fact, an early December Meetings International Review article, Despite Terror Attacks, Signs of Confidence in Events Industry, reported that, surveys conducted after the Paris terrorist attacks indicated that confidence in the events industry remains strong. And that’s good news.

During this holiday season, stay safe and hug your loved ones a little stronger. Here’s to a better, and safe, 2016 to everyone.

Though I just received my invite to Storify, I am very impressed with the power that this content curation tool can provide for marketing and public relations. It’s simple and easy to use, a must for today’s busy professional. And a single story can have multiple contributors.

Still in beta with invites given out occasionally, Storify has great potential for marketing and public relations. Here are five ways Storify can help your efforts:

1. Event Marketing: Capture the experience and excitement of an event by aggregating key comments from Twitter, video uploads on YouTube, or photos posted to Flickr. Furthermore, this creates an engaging archive of your event beyond the program guide. Check out my first Storify overview (below) of the MTO Summit that recently took place in Chicago. And I was a virtual attendee to boot.

2. Press Room: Leverage Storify to organize industry surveys, stats, research and infographics into one location. Organized chronologically, you can leverage this as a resource for analysts, reporters and bloggers in your space. From a sales and marketing perspective, your sales team can leverage the information for existing customers or prospects.

3. Thought Leadership: Curate thought leadership content to highlight your company and/or executives. This includes slideshare presentations, video interviews, tweets on Twitter or interviews in the media. Going a step further, create different stories for each executive for speaker proposals.

4. Product Launch: Create an archive around a product launch, such as product reviews, online comments, analyst briefs, product photos, and other materials. This becomes a valuable resource for customer support, sales training, or new sales prospects.

5. Real-Time News Collaboration: Highlighted on the Storify blog, Bo Hee Kim summarizes how a reporter is using Storify to “curate resources and liveblog the situation.”While an extreme example, consider how you or your company can provide similar collaboration around a news story or trend in your industry.

Conclusion: Powerful Content Curation, More Integration Required

We’ve heard the role of Twitter and Facebook for breaking news or organizing events around the world. Yet the information generated from these movements can be overwhelming. Storify is a powerful tool that allows marketers and public relations professionals to manage the information into bite-sized portions for people to consume.

Right now, all of this is done within the Storify site. The next step is for the company to integrate with the plethora of social media networking sites – Twitter, YouTube, Slideshare, LinkedIn, Facebook, etc, so that “storify” will be synonymous with “liking” no matter where you are on online.

Then the potential to tell stories can be done with just a click of a mouse.

At the end of February, the Virtual Edge Institute (VEI) announced a new certification program for digital event strategists (Disclosure: I do some consulting for VEI). While webinars and webcasts are an integral part of the marketing mix, digital events are fairly new for marketers and event practitioners. Besides those who experiment with the new medium, there are not many professionals experienced planning, building and implementing virtual events.

The timing of this new program is just another indicator of the momentum that virtual environments is gaining within organizations – both as a marketing tool and for event marketers. Until now, one of the main obstacles for organizations is to find and employ people with the appropriate expertise to manage virtual event programs. By training people on the ins and outs of digital events, this will further spur the growth within this industry. Here are a couple of responses to date:

Jessica L. Levin, Seven Degrees Communications, “I really like this idea. I think this is an area that is new, technical and requires a lot of education. I love that they use ‘Strategist’ in the designation. This tells me that the learning goes beyond mechanics and it a deeper, higher-level approach. All certifications should be taken with a grain of salt, but I appreciate the opportunity to get some formal education.”

Todd Hanson, ROI of Engagement, Catalyst Performance Group, “This is going to be an excellent thing for the industry! I applaud the efforts.”

With any new initiative, the ability to tie results to objectives is instrumental for receiving continued stakeholder support for the initiative. While many vendors tout their capabilities to provide detailed statistics, the question is how to go beyond raw data to actionable data. Furthermore, how easily can I take this data to develop the right reports and analysis for my stakeholders.

This includes insight into the intent of conversations – not just content, lead scoring capabilities, and integration with customer relationship databases. Questions to ask:

4. Can I customize the reports? Are these exportable to Word/Mac documents (e.g. Powerpoint slides or excel)?

5. I don’t have time to read all the booth chats and one-on-one chats that my staff engaged in. Do you have a way for me to easily qualify chats via keywords, intent or other type of analysis?

6. You can track people’s activity throughout my virtual event. Is there a way to “heat map” what path people took throughout my event? Note – to my knowledge, none of the providers provide this capability, though this information would be useful for improving the design and experience to drive people where you want them.

7. Is there a way for me to do A/B testing of ads and messages within the virtual event? Note: Again, I am unaware of this functionality. From a marketing perspective, I want to determine which messages resonate best for subsequent virtual events.

8. What lead scoring capabilities are there? How can I update my criteria from event to event?

9. Do you have integration with CRM systems? If so, which ones? And I mean this should be more than the “import excel” sheet functionality.

10. After the virtual event has concluded, do you have email notifications to let me know when people visit my event and/or booth? Or do I have to go back to the portal to find new visitors?

11. If I am doing multiple campaigns within a virtual environment, is there a way for me to determine the effectiveness of each campaign against my business objectives? Compare one campaign against another?

Here are two videos that I took while I was at the Virtual Edge Summit 2011. Again, while I provided PR/marketing/social media services to the summit, the below represents my personal opinions and not those of the Virtual Edge Summit.

NOTE: I am providing pr/marketing services to the Virtual Edge Summit. This post reflects my personal opinions and is not representative of the Virtual Edge Institute or Virtual Edge Summit.

I previously wrote about some of the efforts we undertook to promote the Virtual Edge Summit. I would like to highlight some of the buzz coming out of the Summit and what this means for marketers. Interestingly, I anticipated hearing some innovations from the key players in the US virtual events market – INXPO (Note: I was previously employed here), 6Connex, and Unisfair.

Rather, for me, I was intrigued by the number of mobile developments by other providers at the show, Altus, Digitell Inc. and Social27. While this was surprising, it fits into my overall predictions about the industry, that newcomers will help push the innovation for virtual and hybrid events. Here’s a quick summary of the announcements. I also had the opportunity to speak briefly with Altus and Social27. Here is a quick overview of the Altus and Social27 news, and I plan to post the videos once I get those completed.

Altus Brings Conferences to the Palm of Your Hand

Altus highlighted their announcement as an extension of physical to provide a “hybrid” experience. The mobile application allows conference organizers to put the conference agenda, sponsor information and even presentations on your mobile device.

Why you should take a look? Since attendees proactively download the app to their device (supports many operating systems), conference organizers can continue pushing updates to attendees long after the conference has ended. If you leverage this as an opportunity to continue a conversation, you can keep members engaged while driving interest for the following conference, as well as open up possible revenue opportunities via sponsorships.

Taking Social Interaction to the Next Level with Social27

Photo via Social27 Website

Social27 originally started as a service to bring social collaboration to enterprises. Seeing an opportunity, Social27 is moving into events and conferences. The company has a philosophy of “Social, Mobile and Local”, which Ike Singh Kehal, CEO of Social27, explains in his video (coming soon). Like the main U.S. players in the market, Social27 provides an environment with 2D locations for networking, exhibitors and sessions. Since the company comes from the social collaboration space, Social27 provides a simple integration with the key social networks.

Why you should take a look? Social27 does the social collaboration and networking well. I would venture to say that it provides the simplest and most intuitive interface to date. Furthermore, the company leverages the wealth of your social graph to provide “matches” to assist with networking. Currently available on Windows mobile phones, expect Social27 to expand the services to additional mobile OS. By adding the geographic aspect as well, Social27 provides marketers with the ability to search, seek and network with prospects – virtually or in the real world.

Conclusion

The Virtual Edge Summit provided great insight into how marketers can leverage virtual and hybrid events as part of the marketing mix. And an integral part of the experience is extending the event to mobile devices. Do you agree or disagree?

From January 12-13, 2011, hundreds of people will gather in Las Vegas and online to attend the Virtual Edge Summit 2011. I have had the pleasure of assisting the Summit in their public relations and marketing efforts. While I have done PR and marketing activities as a vendor exhibiting or speaking at an event, this was an interesting opportunity to help drive awareness, conversation and ultimately registrations for a conference of this sidze (not including corporate webinars and virtual events).

With the conference a week away, we will not have a full sense of the results until after it has concluded. With that said, I wanted to highlight three strategies and tactics we used (are using). While this doesn’t encompass everything we did/are doing for the Summit, it does provide a look under the covers:

Key Objectives

1. Drive Brand Awareness: This year, the Virtual Edge Summit expanded its program beyond virtual events, meetings and conferences to incorporate virtual learning and training. This opened up the Summit a potential new pool of attendees within the elearning and training spaces. Our goal was to continue driving awareness within the meeting and events industry, while introducing the Summit to this new space.

2. Increase Engagement: We wanted to build on the 2010 efforts to further involve our audience – both virtual and physical – with the Summit. This would help generate word of mouth amongst our key audiences and hopefully reach new target audiences.

3. Grow Registrations for In-Person and Virtual Attendance: And of course, part of the success would be measured by the number of registration for the in-person and virtual versions of the event.

Key Tactics

1. Focus on Public Relations: My foundation is in public relations, so this was a natural area to focus our efforts. In addition to the general press releases about keynote speakers, new sponsors and the program, we looked at how we can generate discussion in the industry, while promoting the Summit. For example, we decided to develop an infographic that summarized the key virtual events industrystats from 2010. The purpose was to provide the industry with a visual way to synthesize the progress that virtual had made over the past 12 months. In addition to posting to the Summit blog, we contacted key reporters, industry bloggers, and sponsors. The resulting blog posts and discussion around the infographic keeps the Summit and Virtual Edge Institute front and center.

2. Start and Seed a Summit Blog: Our speakers are the innovators within the virtual events and learning industries. We started a blog and invited our speakers to submit 300-400 word blog postings related to their presentation or industry. With a dozen speakers taking up the offer, this provided credibility to the blog, allowed us to generate relevant content quickly, and distribute this to a wider audience through speaker promotion. At this writing, our hope is to continue the blog to drive the conversation until the next Summit.

3. Social Media: While Twitter was leveraged last year, we drafted a more formal strategy for our social media program this year.

a. The cornerstone will continue to be Twitter, assigning each room with a unique hashtag to receive questions from the audience. We also created Twitter lists of attendees, speakers and sponsors to recognize all the different audiences supporting the Summit. Finally, we reached out to speakers and sponsors to promote their participation at the conference, which generated many tweets leading up to the conference over the past few days.

b. We researched groups in learning, training, events, conferences and meetings on LinkedIn. Following group guidelines, we posted information about the Summit, participated in appropriate discussions, and/or started discussions.

c. With regard to Facebook, this is being leveraged as an alternative way to connect with our audiences. We cross post all blog posts and post questions to solicit engagement. While this part is nascent, we’re contemplating using Facebook as the main photo archive for the Summit and inviting virtual attendees to post photos of where they are attending the Summit to the page.

Wish Us Good Luck

While this doesn’t cover everything we’ve been doing, I’m pretty happy with what we’ve been able to accomplish so far. If you’re interested in checking out the summit, you can register at http://www.virtualedgesummit.com/registration_reader. The interesting aspect is that the Summit will have ten different technology vendors streaming the content. The idea is to provide people with a choice and way to evaluate different ways of holding a virtual event.

In the post-event summary, I’ll highlight some other unique aspects of the event, initial results and some areas of improvement.

And I’ll also be one of the virtual hosts to bring content live from the exhibit show floor to the virtual audience! (wish me luck)

It’s the time of year for 2011 predictions. What do you see in store for the industry in 2011 and which technology(ies) do you think will gain popularity?

I see mobility as being the big one and will start looking at that. We leveraged Ustream last year and have a lot of interest with the mobile app for Ustream iPhone. I also think that with the onset of tablets and number of tablets being put out by Samsung and Apple, we will see a huge amount of event tools and experience extended out to mobile, especially tablets. We will see people go beyond the provider mobile applications and opt for white label applications for mobile to create a push-pull opportunity.

For example, download a hypothetical Cisco Live mobile app that will notify the user of updates to content, new contests and upcoming live events they can watch via their mobile device. This type of mobile application could be leveraged as an audience acquisition tool. If I’m not reaching you via the event web site, direct email or social media, but you’ve downloaded my app, then those individuals will be notified of updates. They are invested as they downloaded the app already. This will be a key way to distribute live video for hybrid events.

I also see mobile for event management taking off tenfold – the ability to monitor traffic to various areas with physical security reading back to data analytic tool, 40% of audience in auditorium or 60% in tradeshow floor, is a powerful tool for an event operations team. From an event management perspective, you’ll have real-time results for key surveys on key session and prize notifications on basic level, etc.

I see mobile becoming an intrinsic tool that event managemers will really be able to leverage to manage the event and do that analysis. It simply makes them more nimble.

The unconference will be realized as well, and mobile can help with this. You can watch the video, translate and ease the conference experience with maps on their device. Add to this a way to heat map where the traffic levels are, extending this function to your buddies and contacts, you can enhance the virtual experience or promote friending at a physical event itself. You’re able to see when people are online or physically at a specific location. In a large conference where there are many people, you can only send a small group of people to the event and the social gatherings are around their co-workers for dinner and other activities. The social mobile tools now give them the access to make and find connections.

The event experience will increase as a whole.

Dannette Veale’s Bio

As the virtual and social technology strategist for Cisco’s Global Sales Experience (GSX), Dannette Veale lives and breathes new media. Prior to her role on the GSX team Dannette lead the creation and drove the strategy for the award winning Cisco Live and Networkers virtual program. Dannette has also managed global online and virtual programs for a variety of Cisco groups; most notably emerging markets. When she’s not evangelizing the use of virtual environments to extend the reach of an event and broaden the overall audience demographic participating, you’ll find Dannette engaged in such varied hobbies as producing streaming media, designing Web sites, or watching classic films such as Blade Runner. Outside of her daily immersion in the bleeding edge of collaborative media, Dannette’s also been known to partake in such real world activities as gardening, baking, and knitting;while watching cyberpunk anime, of course.

Dispelling the Myths about “Going Virtual”

WHAT: The recent economic situation has provided a catalyst for companies to look at cost-effective alternatives to scheduling and executing face-to-face meetings and events. This situation combined with reduced travel and marketing budgets, has given rise to virtual events. A successful virtual strategy reduces costs, increases productivity, extends reach, provides rich data intelligence, and benefits the environment. Yet, meeting professionals are hesitant to incorporate virtual elements into their meetings and event portfolios. Leveraging real-world case studies, this session will dispel several myths about “going virtual”. Get answers to your theories like:

• Virtual will cannibalize my physical audience.
• Virtual will be a costly element for me to include in my budget.
• Virtual will only be used by my most technically savvy members.
• Virtual is only for larger corporations.

Making Virtual Profitable: Steal These Business Ideas

WHEN: Thursday, December 9th, 11am – 12pm CDT

WHAT: According to FutureWatch 2010, 12% of meeting professionals are expecting virtual meetings to be a continuing trend. The question meeting professionals have now is how do they create a virtual strategy that serves their audience’s educational and networking needs while expanding their own revenue opportunities. This session with explore four business models for virtual options:

I belong to several groups in LinkedIn and came across a case study regarding the use of social media to increase membership to a LinkedIn group, which then drove conference attendance. I interviewed Bob Etheridge, social media aficionado, to learn more about his experience.

Bob Etheridge’s background has been primarily in the online recruitment and job board industry. In 1999, he co-founded JobCircle.com, a regional job board in Philadelphia and 2003, started a physical Job Fair division for the company, thus entering the event production and marketing world. The economic downturn and lack of hiring had a large impact on the business, so in May, they took their event production experience and created a B to B conference called Social Media Plus, capitalizing on the growth and interest in Social Media. Bob can be reached at bob.etheridge@networksunday.com.

1) We both belong to the same LinkedIn Group and you mentioned how you increased membership to a group you were managing for a conference. Can you provide an overview of what you did?Yes, creating a Linkedin Group is easy enough, inviting your first degree connections to join the group is also relatively easy. However, growing your group quickly after that becomes a challenge.

November 21, 2010 – Per Bob’s request, I have replaced the previous text with the below two paragraphs:

We utilized a service called Community Leadership offered by a company called Network Sunday. Network Sunday has virtual assistants that can help you with your Social Media marketing outreach. Network Sunday works with business development and conference marketing professionals to leverage Linkedin to help grow communities, create awareness and build personal and professional brand.

By joining relevant, Industry specific Linkedin groups using the Advanced People Search engine on Linkedin, we created a targeted list of members who would most likely be interested in learning about Social Media and networking with other Social Media Marketing professionals. We then invited these people, through Linkedin, to join the Social Media Plus Conference group using a simple, straight forward message. The campaign lasted for approximately 2 months before the conference.

2) Besides LinkedIn, did you use any other marketing and social media tactics? If so, how did you leverage these tactics for driving attendance.
Yes, we created a Facebook page and a Twitter account for the event. While Twitter was a great tool for communication during and after the conference with our #SMPlus hashtag, neither produced significant results in driving attendees.

3) What was the result of your efforts?The response was phenomenal. In 2 months, our Conference group grew from 50 members to around 1800 and over 700 people attended the conference. We did some traditional marketing such as direct mail and e-mail marketing, but Linkedin was the most effective marketing tool by far. We tracked the click through bit.ly URL’s, measuring the use of unique coupon codes that we offered and by comparing the final attendee list to our Linkedin Group members. 450 attendees had joined the Social Media Plus Linkedin group prior to the conference. (Disclaimer – Bob was so impressed with the results that Network Sunday provided, he is now the US Partner helping other conference organizers in their Marketing efforts).

4) What three tips would you provide to those seeking to use social media to promote their conference?

1) Social Media Marketing is a two way street. Be prepared to spend time communicating directly with your audience.

2) Don’t over sell in your Marketing message. Less is more in this case. People want to explore and learn things on their own. If they have specific questions, they’ll reach out to you.

3) Don’t go it alone. Social Media Marketing can be time consuming and often companies start off with a bang, but burn out quickly. Social Media Marketing is a marathon, not a sprint.