Best Price Guarantee

Support our family-run hotel in the global online market and book your hotel room with us directly! Book with us directly, and the Hotel Schweizerhof Luzern will guarantee you the best possible rates available. There may be several reasons why you are unable to find the best rates on our website:

A cheaper room category may still be available on another booking channel; this may be due to tour operator quotas.

A cheaper room rate may still be available on another booking channel (e.g. “early bird” rate, non-refundable rate).

In both cases, and providing you book directly, we promise to match the same rate as you found elsewhere with another provider.

You will not find a cheaper deal on any other portal for the same period, the same room category and the same rate (subject to all the same booking terms & conditions, e.g. cancellation and refund terms) – that’s our price guarantee! Should you prove us wrong, we offer not only to treat you to the rate you have found, providing you book directly, but also to give you a CHF 50.00 voucher for food & beverages at our Schweizerhof Bar or in our restaurants.Every booking made directly saves us commission fees (savings which we are happy to pass on to you), so much so that we’ll guarantee you top priority on any upgrades subject to availability!

2) The comparison offer must be available to the public, and reservation must be available online.

3) The Hotel Schweizerhof Luzern’s “best rate” guarantee does not apply to:Rate offers that link the hotel room to other components of a complete package, e.g. flights, car rental, excursions, etc.Rate offers that are not available to the public, e.g. special offers for individual companies, conferences or events which have been specially negotiated with the Hotel Schweizerhof Luzern and apply only to specific groups or companies.

Rate offers made by mailshot or email.

Rate offers made available only to certain groups or individuals who satisfy certain criteria (e.g. membership of specific associations or participation in non-public programmes).Rate offers for extended stays of twenty (20) or more consecutive nights.Pre-paid rate offers for which a voucher is redeemed at the hotel.

4) The comparison between the Hotel Schweizerhof Luzern’s offer and the comparison offer is made net excl. taxes, visitor’s tax, service charges and other charges relating to the room rate.

5) If the comparison offer is in a currency other than that of the Hotel Schweizerhof Luzern’s offer, the comparison offer is converted into the currency of the originally booked offer by the Hotel Schweizerhof Luzern, at the exchange rate applicable on the day on which the customer’s claim is verified/validated. In addition the Hotel Schweizerhof Luzern will benefit from a maximum conversion rate leeway of 2% of the room rate.

6) In the case of reservations for stays of several days the average rates per night on offer at the Hotel Schweizerhof Luzern and from the provider of the comparison offer will be calculated and compared.

7) The Hotel Schweizerhof Luzern’s “best rate” guarantee is not valid in countries in which it may violate applicable law.

8) The Hotel Schweizerhof Luzern reserves the right to amend its “best rate” guarantee at any time or to remove it entirely from its programme.