Can't open the destination folder

Overview

It means that the shared folder is missing from computer or agent was not able to create it. The error appears after the job is configured, if the agent, in the course of syncing, does not find the share in its place. Check job's info and see share location for the agent or its group. Then check agent's drive and see if the folder is indeed located there.

Important Note

if folder is moved to another location, agent won't follow it.

How to resolve this issue?

For Sync Job:

Step 1 Restart the agent. It will create new share as per job's settings. Files will be re-downloaded from other agents.

Step 2 Edit the job and point the agent to another folder. Use this option if the folder was moved to another location on computer, or if you want agent to sync a different folder. Once reconfigured, the agent will scan the folder, build folder tree and merge it with that on other agents. When merging, agents will compare files' hashes. Files with matching hashes won't be re-synced.

For transfer jobs:

Step 1 Recheck paths in job configuration and make sure these are correct and don't have invalid tags or symbols. If all is OK, restart the job.