Got my new D2G a few days ago and absolutely love it. But, there's a problem that has got me frustrated to no end. I can receive and make calls, but I cannot hear the person on the other end of the call. They can hear me loud and clear, but they sound like they're a million miles away ... the sound is very faint.

This is unacceptable. I've tried everything I know but cannot figure out what's wrong.

Are you using a headset or just the phone?Have you tried it on speaker phone?You did turn up the volume, right?(Sorry, but if we don't start with the obvious we can spend a lot of time on the wrong thing)

I have had that problem also. It is very frustrating. The only way I could solve the issue was to power off and then back on. But this is not a solution to the problem. Please let us know if there is a solution or update that we need.

Just FYI, I've had this happen twice since performing a restore factory defaults on Friday. I'd never had it happen before that.In both cases a power off fixed the problem, but it is frustrating to get a call and have to tell people that you have to reboot your phone and you'll call them back.Jason