Developing an Operating Model Transformation program to enable an integrated ICT provider vision, with a central product development factory and a customer-centric product development process, as well as an integrated technology organization structure

Defining and implementing a company-wide operating model to support Big Data Monetization strategy

Defining an asset monetization and partnership model to monetize the telecom assets of a utility

Developing a Customer Experience Excellence roadmap comprising cross-functional initiatives and aimed at providing a consistent and aligned experience across touch points throughout the Customer’s life cycle, and implementing it through a BOT (Build, Operate, Transfer) Model, then handing over the program ownership to a full-time operational position