Features, Templates, Services, and User Setup

Features, Templates, Services, and Users Overview

After you install Cisco Unified IP Phones in your network,
configure their network settings, and add them to Cisco Unified Communications
Manager, you must use the Cisco Unified Communications Manager Administration
application to configure telephony features, optionally modify phone templates,
set up services, and assign users.

This chapter provides an overview of these configuration and
setup procedures. Cisco Unified Communications Manager documentation provides
detailed instructions for these procedures.

For suggestions about how to provide users with information
about features, and what information to provide, see
Internal Support Website.

Telephony Features
Available for Cisco Unified IP Phone

After you
add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can
add functionality to the phones. The following table includes a list of
supported telephony features, many of which you can configure by using
Cisco Unified Communications Manager Administration. The Configuration
Reference column lists Cisco Unified Communications Manager and other
documentation that contains configuration procedures and related information.

For
information about using most of these features on the phone, see
Cisco Unified
IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications
Manager. Also, see
Feature Buttons and Softkeys
for a list of features that can be configured as programmable buttons;
Feature Buttons and Softkeys
also lists whether a feature is a softkey or a dedicated feature button.

Note

Cisco Unified
Communications Manager Administration also provides several service parameters
that you can use to configure various telephony functions. For more information
about accessing and configuring service parameters, see
Cisco
Unified Communications Manager Administration Guide. For more
information about the functions of a service, click on the name of the
parameter or the question mark help button in the Service Parameter
Configuration window.

Table 1 Telephony
features for the Cisco Unified IP Phone

Feature

Description

Configuration Reference

Actionable
Incoming Call Alert

Controls
whether the incoming call alert displays as a traditional pop-up alert or as an
actionable alert. By default, the Actionable Incoming Call Alert feature is
disabled.

Note

If the
Custom Line Filters feature is enabled, the Actionable Call Alert Feature
applies only to the lines covered by the filters.

Allows an
agent to create and update a prerecorded greeting that plays at the beginning
of a call, such as a customer call, before the agent begins the conversation
with the caller. The agent can prerecord a single greeting or multiple ones as
needed and create and update them.

When a
customer calls, both callers hear the prerecorded greeting. The agent can
remain on mute until the greeting ends or answer the call over the greeting.

All codecs
supported for the phone are supported for Agent Greeting calls.

To enable
Agent Greeting in the Cisco Unified Communications Manager Administration
application, choose
Device > Phone, locate the IP phone that you
want to configure. Scroll to the Device Information Layout pane and set Built
In Bridge to On or Default.

If Built
In Bridge is set to Default, in the Cisco Unified Communications Manager
Administration application, choose
System > Service
Parameters and select the appropriate Server and
Service. Scroll to the Clusterwide Parameters (Device - Phone) pane and set
Builtin Bridge Enable to On.

An Alert
Call is a specific phone number that users considers important and want to be
alerted when they receive a call from or dial a call to this number.

The Alert
Calls feature allows users to view a list of all Alert Calls in chronological
order (oldest to most recent) that are received on all of their phone lines.
Users interact with this feature using a programmable line key, which makes it
easier to view all of the Alert Calls that are received across their phone
lines.

The Phone
Button Template controls the display of the Alert Calls button.

For more
information, see
Cisco
Unified Communications Manager Administration Guide.

All Calls

Allows a
user to view a list, sorted in chronological order (oldest first), of all
active calls on all of the user phone lines.

Improves
the user experience by presenting Barge, cBarge, and Conference calls as a
single unified session.

No
configuration required.

All Calls
on Primary Line

Allows the
primary line to assume the All Calls functionality. Moving the All Calls
functionality to the Primary Line frees up the feature key for other dedicated
tasks.

For more
information, see
Cisco
Unified Communications Manager Administration Guide.

Anonymous
Call Block

Allows a
user to reject calls from anonymous callers.

For more
information, see
"SIP
Profile Configuration" chapter in the
Cisco
Unified Communications Manager Administration Guide.

Any Call
Pickup

Allows
users to pick up a redirected call via the CTI application, on any line in
their call pickup group, regardless of how the call routed to the phone.

For more
information, see the
"Call
Pickup" chapter in
Cisco
Unified Communications Manager Features and Services Guide.

Answer
(oldest call)

Allows a
user to answer the oldest call that is available on all line appearances on the
user phone, including Hold Reversion and Park Reversion calls that are in an
altering state.

No
configuration required other than to make this a programmable feature button.

Assisted
Directed Call Park

Lets the
end user press only one button to direct-park a call. Requires that you
configure a BLF Directed Call Park button. Then, when the user presses an idle
BLF Directed Call Park feature button for an active call, the active call is
immediately parked at the Dpark slot that associates with the Directed Call
Park feature button.

For more
information, see the
Cisco
Unified Communications Manager Features and Services Guide,
"Configuring Directed Call Park" chapter.

When the
Override BFCP Application Encryption Status parameter is enabled, the Security
icon displays based on the status of the audio call only. When the audio stream
is encrypted, the Lock icon displays, even if the video stream is unencrypted.

When the
Override BFCP Application Encryption Status parameter is disabled, the Secure
icon display depends on the setting of the Ignore BFCP Applications Encryption
parameter. The Ignore BFCP Applications Encryption parameter controls the
display of the Secure icon for the audio and video calls.

The
default for the Override BFCP Application Encryption Status parameter is
Disabled.

For more
information, see the Cisco Unified Communications Manager documentation.

AutoAnswer

Connects
incoming calls automatically after a ring or two.

AutoAnswer
works with either the speakerphone or the headset.

For more
information, see
"Directory Number Configuration" chapter in the
Cisco
Unified Communications Manager Administration Guide.

Auto Dial

Allows the
phone user to choose from matching numbers in the Placed Calls log while
dialing. To place the call, the user can choose a number from the Auto Dial
list or continue to enter digits manually.

No
configuration required.

Automatic
Port Synchronization

When the
Cisco Unified Communications Manager administrator uses the Remote Port
Configuration feature to set the speed and duplex function of an IP Phone
remotely, loss of packets can occur if one port is slower than the other.

The
Automatic Port Synchronization feature synchronizes the ports to the lower
speed among the two ports, which eliminates packet loss. When automatic port
synchronization is enabled, we recommend that both ports be configured for
autonegotiate. If one port is enabled for autonegotiate and the other is at a
fixed speed, the phone synchronizes to the fixed port speed.

Note

If both
ports are configured for fixed speed, the Automatic Port Synchronization
feature is ineffective.

Note

The
Remote Port Configuration and Automatic Port Synchronization features are
compatible only with IEEE 802.3AF Power of Ethernet (PoE) switches. Switches
that support only Cisco Inline Power are not compatible. Enabling this feature
on phones that are connected to these types of switches could result in loss of
connectivity to Cisco Unified Communications Manager, if the phone is powered
by PoE.

Allows a
user to join a nonprivate call on a shared phone line. The feature adds a user
to a call and converts the call into a conference, allowing the user and other
parties to access conference features.

Note

The
Cisco Unified IP Phone can still use Barge when the Built in Bridge Enable
service parameter is set to off. To prevent a user from using the Barge feature
on the Cisco Unified IP Phone, you must disable Barge in Feature Control Policy
for the phone.

Prevents
users from transferring an external call to another external number.

For more
information, see
"External
Call Transfer Restrictions" chapter in the
Cisco
Unified Communications Manager Features and Services Guide.

Busy Lamp
Field (BLF)

Allows a
user to monitor the call state of a directory number that associates with a
speed-dial button, call log, or directory listing on the phone.

For more
information, see
"Presence" chapter in the
Cisco
Unified Communications Manager Features and Services Guide.

Busy Lamp
Field (BLF) Pickup

Provides
enhancements to BLF speed dial. Allows you to configure a Directory Number (DN)
that a user can monitor for incoming calls. When the DN receives an incoming
call, the system alerts the monitoring user, who can then pick up the call.

For more
information, see
"Call
Pickup" chapter in the
Cisco
Unified Communications Manager Features and Services Guide.

Call Back

Provides
users with an audio and visual alert on the phone when a busy or unavailable
party becomes available.

Allows an
authorized Call Chaperone user to supervise and record a call.

Note

Control
feature is configured. For more information, see the External Call Control
entry in this table.

The Call
Chaperone user intercepts and answers the call from the calling party, manually
creates a conference to the called party, and remains on the conference to
supervise and record the call. Cisco Unified IP Phones with the Call Chaperone
feature configured on them display a Record softkey. The Call Chaperone user
presses the Record softkey to record a call.

For
chaperoned calls, an announcement plays or is spoken by one of the participants
at the start of the call. An announcement alerts later call participants that
the call is being recorded.

For more
information, see the
"External
Call Control" chapter in
Cisco
Unified Communications Manager Features and Services Guide.

Call
Display Restrictions

Determines
the information that displays for calling or connected lines, depending on the
parties who are involved in the call.

Detects
and prevents Call Forward All loops. When a Call Forward All loop is detected,
the Call Forward All configuration is ignored and the call rings through.

For more
information, see
"Cisco
Unified IP Phone" chapter in the
Cisco
Unified Communications Manager System Guide.

Call
Forward All Loop Prevention

Prevents a
user from configuring a Call Forward All destination directly on the phone that
creates a Call Forward All loop or that creates a Call Forward All chain with
more hops than the existing Forward Maximum Hop Count service parameter allows.

For more
information, see
"Cisco
Unified IP Phone" chapter in the
Cisco
Unified Communications Manager System Guide.

Call
Forward Destination Override

Allows you
to override Call Forward All (CFA) in cases where the CFA target places a call
to the CFA initiator. This feature allows the CFA target to reach the CFA
initiator for important calls. The override works whether the CFA target phone
number is internal or external.

For more
information, see
"Understanding Directory Numbers" chapter in the
Cisco
Unified Communications Manager System Guide.

Call
Forward Notification

Allows you
to configure the information that the user sees upon receiving a forwarded
call.

Allows
users to park (temporarily store) a call and then retrieve the call by using
another phone in the Cisco Unified Communications Manager system.

For more
information, see
"Call
Park and Directed Call Park" chapter in the
Cisco
Unified Communications Manager Features and Services Guide.

Call
Pickup

Allows a
user to answer a call that is ringing on another phone in the pickup group by
redirecting the call. You can configure the Call Pickup feature to allow a user
to answer a call that is ringing:

On another phone within the
pickup group.

On a particular directory
number.

On a directory number in
another group.

On a phone in another group
that is associated with their own group.

You can
configure the phone to allows a user to use one-touch pickup functionality for
call pickup features.

You can
configure audio and visual alerts for the primary line on the phone. These
alerts notify the users that a call is ringing in the pickup group.

For more
information, see
"Call
Pickup" chapter in the
Cisco
Unified Communications Manager Features and Services Guide.

Call
Recording

Allows a
supervisor to record an active call. The user might hear a recording audible
alert tone during a call when it is being recorded.

When a
call is secured, the security status of the call displays as a lock icon on
Cisco Unified IP Phones. The connected parties might also hear an audible alert
tone that indicates the call is secured and is being recorded.

The
Intercom feature is disabled when a call is being monitored or recorded.

When an
active call is being monitored or recorded, you can receive or place intercom
calls; however, if you place an intercom call, the active call is put on hold,
which causes the recording session to terminate and the monitoring session to
suspend. To resume the monitoring session, the party whose call is being
monitored must resume the call.

For more
information, see the
"Monitoring and Recording" chapter in the
Cisco
Unified Communications Manager Features and Services Guide.

Call
Waiting

Indicates
(and allows users to answer) an incoming call that rings while on another call.
Displays incoming call information on the phone screen.

For more
information, see
"Understanding Directory Numbers" chapter in the
Cisco
Unified Communications Manager System Guide.

Caller ID

Displays
caller identification, such as a phone number, name, or other descriptive text,
on the phone screen.

Allows
users to temporarily access their Cisco Unified IP Phone configuration, such as
line appearances, services, and speed dials, from a shared Cisco Unified IP
Phone by logging into the Cisco Extension Mobility service on that phone.

Cisco
Extension Mobility can be useful if users work from a variety of locations
within your company or if they share a workspace with coworkers.

For more
information, see
"Cisco
Extension Mobility" chapter in the
Cisco
Unified Communications Manager Features and Services Guide.

Cisco
Extension Mobility Change PIN

Enables a
user to change the PIN from a Cisco Unified IP Phone.

The PIN
can be changed by:

Using the ChangePIN softkey
on the Extension Mobility logout screen.

Configuring the Change
Credential IP Phone Service on the phone.

For more
information, see
"Cisco
Extension Mobility" chapter in the
Cisco
Unified Communications Manager Features and Services Guide.

For
changing the PIN by using the Change Credential service, see
"Configuring the Change Credential IP Phone Service" section
in the
Cisco
Unified Communications Manager Administration.

Cisco
Extension Mobility Cross Cluster

Enables a
user configured in one cluster to sign into a Cisco Unified IP Phone in another
cluster.

Users from
a home cluster sign into a Cisco Unified IP Phone at a visiting cluster.

For more
information, see the “Cisco Extension Mobility Cross Cluster” chapter in the
Cisco
Unified Communications Manager Features and Services Guide.

Cisco IP
Manager Assistant (IPMA)

Provides
call routing and other call management features to help managers and assistants
handle phone calls more effectively.

IPMA
supports two modes of operation: proxy line support and shared line support.
Both modes support multiple calls per line for the manager. The IPMA service
supports both proxy line and shared line support in a cluster.

The Cisco
Unified Communication Manager Express uses a special tag in the information
sent to the phone to identify itself. This tag enables the phone to provide
services to the user that the switch supports.

For more
information, see
"Cisco
Web Dialer" chapter in the
Cisco
Unified Communications Manager Features and Services Guide.

Client
Matter Code

When
enabled, requires a user to enter a code to identify that the call relates to a
specific client matter.

For more
information, see
Client Matter Codes Setup
and the
"Route
Pattern Configuration" section of the
Cisco
Unified Communications Manager Administration Guide.

Conference

Allows a
user to talk simultaneously with multiple parties by calling each participant
individually.

Allows a
noninitiator in a standard (ad hoc) conference to add or remove participants.

Allows
users to join two or more calls that are on one line to create a conference
call and remain on the call.

The
service parameter, Advance Adhoc Conference, (disabled by default in Cisco
Unified Communications Manager Administration), allows you to enable these
features.

Note

Be sure
to inform your users whether these features are activated.

For
information about conferences, see
"Conference Bridges" chapter in the
Cisco Unified Communications Manager System Guide.

For more
information, go to the
"Cisco
Unified IP Phone" chapter in the
Cisco
Unified Communications Manager System Guide.

Conference
and Transfer Enhancement

Enables
conference and transfer actions to use the Simplified New Call Window or the
New Call Window, depending on the setting of the Simplified New Call UI field.

For more
information, see
Cisco
Unified Communications Manager Administration Guide.

Configurable DF Bit

Controls
how network packets are sent. Packets can be sent in chunks (fragments) of
various sizes. When the DF bit is set to 1 in the packet header, the network
payload does not fragment when going through network devices, such as switches
and routers. Removing fragmenting avoids incorrect parsing on the receiving
side, but results in slightly slower speeds. By default, the DF bit is set to
0.

The bit is
set in the following screens:

System > Enterprise
Phone

Device > Device
Settings > Common Phone Profile

Device > Phone

The DF bit
setting does not apply to ICMP, VPN, VXC VPN, or DHCP traffic.

For more
information, see the Cisco Unified Communications Manager documentation.

Configurable Font Size

Allows
users to increase or decrease the maximum number of characters the IP phone
displays for Call History and Call Screen by changing the font size.

A smaller
font increases the maximum number of displayed characters, and a larger font
decreases the maximum number of displayed characters.

No
configuration required.

CTI
Applications

A computer
telephony integration (CTI) route point can designate a virtual device to
receive multiple, simultaneous calls for application-controlled redirection.

For more
information, see
"CTI
Route Point Configuration" chapter in the
Cisco
Unified Communications Manager Administration Guide.

Custom
Line Filters

Enables
users to set the alerting call notification priority on a subset of lines
covered by an alert filter. The custom filter generates either traditional
pop-up alerts or actionable alerts for incoming calls on the selected lines.
For each filter, only the subset of lines under coverage will generate an
alert. If a filter is turned off, lines under its coverage will not show alert
notifications.

You can
configure or edit the default phone filter. If configured, the default phone
filter is displayed to the user as the Daily schedule filter.

Allows
users to disconnect a call and get the dial tone by pressing only one button.
When the user presses the Release button while on a call or while dialing
off-hook, the active call ends and dial tone sounds. The New Call window
appears on the selected line on the phone screen.

For more
information, see
"Call
Park and Directed Call Park" chapter in the
Cisco
Unified Communications Manager Features and Services Guide.

Divert

Allows a
user to transfer a ringing, connected, or held call directly to a
voice-messaging system or to the busy target. Divert acts on the highlighted
call only. Incoming calls are not automatically highlighted. If a second call
rings while the user is on the first call, Divert acts on the first call unless
the user actively highlights the second call. When a call is diverted, the line
becomes available to make or receive new calls.

When
Enhanced Immediate Divert is enabled, it allows users to transfer incoming
calls directly to their voice messaging system or to the voice messaging system
of the original called party.

For more
information about diverting calls to voicemail, see
"Immediate Divert" chapter in the
Cisco
Unified Communications Manager Features and Services Guide.

For more
information about Enhanced Immediate Divert, see
"Cisco
Unified IP Phone" chapter in the
Cisco
Unified Communications Manager System Guide.

Dual Bank
Information

Allows the
Cisco Unified Communications Manager administrator to upgrade phone firmware
with a new load before resetting the previous load to an Inactive load status.

When DND
is turned on, either no audible rings occur during the ringing-in state of a
call, or no audible or visual notifications of any type occur.

You can
configure the phone with a phone-button template with DND as one of the
selected features.

The
following DND-related parameters are configurable in Cisco Unified
Communications Manager Administration:

Do Not Disturb: This check
box allows you to enable DND on a per-phone basis. Use the Phone Configuration
window in
Cisco Unified
Communications Manager Administration > Device > Phone.

DND Incoming Call Alert:
Choose the type of alert, if any, to play on a phone for incoming calls when
DND is active. This parameter is located on both the Common Phone Profile
window and the Phone configuration window. The phone Configuration window value
takes precedence.

Requires a
user to enter an authorization code to place a call. Controls the types of
calls that certain users can place.

For more
information, see
Forced Authorization Codes Setup
and the
"Route
Pattern Configuration" section of the
Cisco
Unified Communications Manager Administration Guide.

Handset
Bass Adjustment

Allows a
user to set the phone to use either a reduced bass tone or the full bass tone.
Reduced bass removes low frequencies, which can improve muffled voices or
insufficient volume on handsets. The default setting is for reduced bass.

No
configuration required.

Headset
Sidetone Controls

Allows
you to adjust headset levels to one of five following settings:

Provides
flexibility with the flexibility to hide the video window. When the video is
displayed, the user sees the Hide Video softkey; when the video is hidden, the
user sees the Show Video softkey.

The phone
supports a new configuration parameter that enables the administrator to
control whether the video is displayed or hidden. The parameter is Hide Video
By Default, with values Disabled (default) or Enabled.

Limits the
amount of time that a call can be on hold before it reverts back to the phone
that put the call on hold and alerts the user.

Reverting
calls are distinguished from incoming calls by a single ring (or beep,
depending on the new call indicator setting for the line). This notification
repeats at intervals if the call is not resumed.

A call
that triggers Hold Reversion also displays an animated icon in the call bubble
and a brief message on the status line.

You can
configure call focus priority to favor incoming or reverting calls.

For more
information about configuring this feature, see
"Hold
Reversion" chapter in the
Cisco
Unified Communications Manager Features and Services Guide.

Hold
Status

Enables
phones with a shared line to distinguish between the local and remote lines
that placed a call on hold.

No
configuration required.

Hold/Resume

Allows the
user to move a connected call from an active state to a held state.

To place a
call on hold, press the Hold button. To resume a call, choose the line with the
held call and press Resume.

No
configuration required unless you want to use music on hold. See the
"Music on
Hold" entry in this table for information.

See also
the
"Hold
Reversion" entry in this table.

Hold/Resume Toggle

Allows
you to toggle a call between an active state and on-hold state using the Hold
button.

To place a
call on hold, press Hold. To resume the call, press Hold again.

The hard
key for this feature requires no configuration. For more information, see
"Hold
Reversion" in this table.

To enable
a caller to hear music while on hold, see
"Music on
Hold" in this table.

Hunt Group
Display

Provides
load sharing for calls to a main directory number. A hunt group contains a
series of directory numbers that can answer the incoming calls.

When an
incoming call is offered to a directory number that is part of the hunt group,
this feature displays the main directory number in addition to the calling
party.

Allows
users to place and receive intercom calls using programmable phone buttons. You
can configure intercom line buttons to:

Directly dial a specific
intercom extension.

Initiate an intercom call
and then prompt the user to enter a valid intercom number.

Note

If your
user logs into the same phone on a daily basis with their Cisco Extension
Mobility profile, assign the phone button template that contains intercom
information to their profile, and assign the phone as the default intercom
device for the intercom line.

Note

The
Intercom feature does not support Extension Mobility Cross Cluster.

For more
information, see
"Intercom" chapter in the
Cisco
Unified Communications Manager Feature and Services Guide.

Intelligent Session Control

Reroutes
an enterprise originated call that was placed a user’s mobile phone through the
enterprise number. The call only rings the user mobile but not the desk phone.
When the user answers the call on the mobile phone, the desk phone displays a
Remote in Use message. During these calls, a user can use the various features
of the mobile phone.

For more
information, see
"Cisco
Unified Mobility" chapter in the
Cisco
Unified Communications Manager Features and Services Guide.

Line
Select

If this
feature is disabled (default), the ringing line is selected. When the feature
is enabled, the primary line is picked up even if a call is ringing on another
line. The user must manually select the other line.

Note

This
feature can also be enabled or disabled for Extension Mobility.

For more
information, see the option
"Always
use prime line" in the following chapters of the
Cisco
Unified Communications Manager Administration Guide:

"Device Profile Configuration"

"Common Phone Profile Configuration"

"Cisco Unified IP Phone Services Configuration"

Line
Select for Voice Messages

When
disabled (default), pressing the Messages button selects the line that has a
voice message. If more than one line has voice mail, the first available line
is selected. When the features is enabled, the primary line is always used to
retrieve voice messages.

Note

This
feature can also be enabled or disabled for Extension Mobility.

For more
information, see the option
"Always
use prime line for voice message" in the following chapters of the
Cisco
Unified Communications Manager Administration Guide:

"Device Profile Configuration"

"Common Phone Profile Configuration"

"Cisco Unified IP Phone Services Configuration"

Line
Status for Call Lists

Allows
the user to see the Line Status availability status of monitored line numbers
in the Call History list.

Allows
users to sign out of a hunt group and temporarily block calls from ringing
their phone when they are not available to take calls. Logging out of hunt
groups does not prevent non-hunt group calls from ringing their phone.

Allows a
user to host a Meet Me conference in which other participants call a
predetermined number at a scheduled time.

For more
information, see
"Meet-Me
Number/Pattern Configuration" chapter in the
Cisco
Unified Communications Manager Administration Guide.

Message
Waiting

Defines
directory numbers for message waiting on and message waiting off indicators. A
directly connected voice-messaging system uses the specified directory number
to set or to clear a message-waiting indication for a particular Cisco Unified
IP Phone.

The MWI is
both a visual indicator, viewable from 360 degrees and an audible message
waiting indicator. Users change the voice message light on their handset and
the audible voice message indicator on their phone by logging in to their User
Options web pages and accessing the message indicator settings. Users change
the setting to on or off.

For more
information, see
"Cisco
Unified IP Phone" chapter in the
Cisco
Unified Communications Manager System Guide.

Missed
Call History

Allows a
user to specify whether missed calls are logged in the missed calls history for
a given line appearance.

For more
information, see the
"Directory Number Configuration" chapter in theCisco Unified
Communications Manager Administration Guide.

Mobile
Connect

Enables
users to manage business calls by using a single phone number and pick up
in-progress calls on the desktop phone and a remote device, such as on a mobile
phone. Users can restrict the group of callers according to phone number and
time of day.

Also see
the Session Handoff entry in this table.

For more
information, see
"Cisco
Unified Mobility" chapter in the
Cisco
Unified Communications Manager Features and Services Guide.

Mobile
Voice Access

Extends
Mobile Connect capabilities by allowing users to access an interactive voice
response (IVR) system to originate a call from a remote device, such as a
cellular phone.

For more
information, see
"Cisco
Unified Mobility" chapter in the
Cisco
Unified Communications Manager Features and Services Guide.

Monitoring
and Recording

Allows a
supervisor to monitor an active call silently. Neither party on the call can
hear the supervisor. The user may receive an audible alert during a call when
it is being monitored.

When a
call is secure, a lock icon displays. Callers may also receive an audible alert
to indicate that the call is being monitored. The connected parties may also
receive an audible alert that indicates that the call is secure and is being
monitored.

When an
active call is being monitored or recorded, the user can receive or place
intercom calls; however, if the user places an intercom call, the active call
is put on hold. This action causes the recording session to terminate and the
monitoring session to suspend. To resume the monitoring session, the person
being monitored must resume the call.

For more
information, see
"Monitoring and Recording" chapter in the
Cisco
Unified Communications Manager Features and Services Guide.

Multiple
Calls Per Line Appearance

Each line
can support multiple calls. Only one call can be active at any time; other
calls are automatically placed on hold.

For more
information, see
"Understanding Directory Numbers" chapter in the
Cisco
Unified Communications Manager System Guide.

Music On
Hold

Plays
music while callers are on hold.

For more
information, see
"Music On
Hold" chapter in the
Cisco
Unified Communications Manager Features and Services Guide.

Mute

Mutes the
microphone from the handset or headset.

No
configuration required.

New
Versions of Cisco Unified IP Phone 8961, 9951, and 9971

Provides
new versions of the existing phone models. The model numbers remain the same.
This feature affects all phones manufactured after October 31, 2012.

These
phones must run Firmware Release 9.3(2) or later. The phone firmware does not
allow the phone to be downgraded to releases earlier than Release 9.3(2).

No
configuration required.

On-Hook
Dialing

Allows a
user to dial a number without going off hook. The user can then either pick up
the handset, press Call, or press either the headset or speaker buttons to
initiate the call.

For more
information, see the
"Calling
Features" chapter in the
Cisco
Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified
Communications Manager (SIP).

One
Button Access to Call History

Provides
the user with quick access to the Call History screen.

No
configuration required.

One Touch
Private Line Automatic Ringdown (PLAR)

Improves
the Private Line Automated Ringdown (PLAR) feature by automatically selecting
the line for the call.

For more
information, see
"Directory Number Configuration" chapter in the
Cisco
Unified Communications Manager Administration Guide.

Park
Monitoring

Monitors
the status of a parked call. The park monitoring call bubble is not cleared
until the parked call gets retrieved or is abandoned by the parkee. This parked
call can be retrieved by using the same call bubble on the parker phone.

For
information about call park, see the
"Call
Park and Directed Call Park" chapter in the
Cisco
Unified Communications Manager Features and Services Guide.

Pause In
Speed Dial

Users can
set up the speed-dial feature to reach destinations that require Forced
Authorization Code (FAC) or Client Matter Code (CMC), dialing pauses, and
additional digits (such as a user extension, a meeting access code, or a
voicemail password) without manual intervention. When the user presses the
speed dial, the phone establishes the call to the specified DN and sends the
specified FAC, CMC, and DTMF digits to the destination and inserts the
necessary dialing pauses.

Allows the
user to dial E.164 numbers that are prefixed with a
"+"
sign.

To dial
the + sign, the user needs to press and hold the
"*"
key for at least 1 second. This applies to dialing the first digit for an
on-hook or off-hook call only.

No
configuration required.

Power
Negotiation over LLDP

Allows the
phone to negotiate power using LLDP and CDP protocols.

Power
Negotiation should not be disabled when the phone is connected to a switch that
supports power negotiation. If disabled, it could cause the switch to shut off
power to the phone.

The Power
Negotiation feature is enabled by default.

To change
the setting of Power Negotiation to Disabled, select Disabled in the Power
Negotiation drop-down list in the Product Specific Configuration area of the
Phone Configuration window (Device > Phone).

For more
information, see
Cisco
Unified Communications Manager Administration Guide.

Presence-Enabled Directories

Allows a
user to monitor the call state of another directory number (DN) that is listed
in call logs, speed dials, and corporate directories. The Busy Lamp Field (BLF)
for the DN displays the call state.

For more
information, see
"Presence" chapter in the
Cisco
Unified Communications Manager Features and Services Guide.

Privacy

Prevents
users who share a line from adding themselves to a call and from viewing
information on their phone screens about the call of another user.

The Cisco
Unified Communications Manager administrator can configure a phone number that
the Cisco Unified IP Phone dials as soon as the handset goes off hook. This
feature can be useful for phones that are designated for calling emergency or
"hotline" numbers.

For more
information, see
"Directory Number Configuration" chapter in the
Cisco
Unified Communications Manager Administration Guide.

Programmable Feature Button

The
administrator can assign features to programmable keys. When the administrator
configures features on a feature button, the features always remain visible and
accessible to the user; for example, the administrator can assign a dedicated
Pickup button on the phone.

Provides
an option to display a visual alert prompt when a user tries to barge into a
call. This feature is configured on the phone by the user in
Settings > Preferences > Barge
Alert.

By
default, the Barge Alert option is set to Off and the user can barge into an
eligible shared lined without receiving a prompt. When Barge Alert is set to
On, an alert displays and the user must confirm the barge.

No
configuration required.

Protected
Calling

Provides a
secure (encrypted) connection between two phones. A security tone plays at the
beginning of the call to indicate that both phones are protected. Some
features, such as conference calling, shared lines, Extension Mobility, and
Join Across Lines are not available when protected calling is configured.
Protected calls are not authenticated.

For more
information, see
Cisco
Unified Communications Manager Security Guide.

Quality
Reporting Tool (QRT)

Allows
users to use Report Quality on a phone to submit information about problem
phone calls. QRT can be configured for either of two user modes, depending upon
the amount of desired user interaction with QRT.

Allows
users to call the most recently dialed phone number by pressing Redial.

No
configuration required.

Remote
Port Configuration

Allows the
administrator to configure the speed and duplex function of the phone Ethernet
ports remotely by using Cisco Unified Communications Manager Administration.
This practice enhances the performance for large deployments with specific port
settings.

Note

If the
ports are configured for Remote Port Configuration in Cisco Unified
Communications Manager Administration, the data cannot be changed on the phone.

Users can
customize how their phone indicates an incoming call and a new voice mail
message.

For more
information, see
"Custom
Phone Rings" chapter in the
Cisco
Unified Communications Manager Features and Services Guide.

RTCP
Control For Video

The
administrator can enable the phones to transmit and receive RTCP packets for
both audio and video streams in a video call.

Configure
the RTCP for video parameter from the Phone Configuration or Common Phone
Profile Configuration window in Cisco Unified Communications Manager
Administration.

For more
information, see the
Cisco
Unified Communications Manager Administration Guide.

RTCP Hold
For SIP

Ensures
that the gateway does not drop held calls. The gateway checks the status of the
RTCP port to determine whether a call is active or not. By keeping the phone
port open, the gateway will not end held calls.

Enables a
user in one cluster (using an encrypted/authenticated Cisco Unified IP Phone
with TFTP Encrypted Config/Digest Authentication enabled) to log in to another
cluster when two cluster are both in mixed mode.

For more
information, see the
"Cisco
Extension Mobility Cross Cluster" chapter in the
Cisco
Unified Communications Manager Features and Services Guide.

Secure
Conference

Allows
secure phones to place conference calls by using a secured conference bridge.

As new
participants are added by using the Confrn or Barge softkeys or MeetMe
conferencing, the secure call icon displays as long as all participants use
secure phones.

The
Conference List displays the security level of each conference participant.
Initiators can remove nonsecure participants from the Conference List.
(Noninitiators can add or remove conference participants if the Advanced Adhoc
Conference Enabled parameter is set.)

Allows you
to use the Cisco Unified IP Phone Services Configuration menu in Cisco
Unified Communications Manager Administration to define and maintain the list
of phone services to which users can subscribe.

Note

Some
services appear on the phone by default, or you can disable them so that they
do not display on the phone.

Allows
users to switch calls from a mobile phone to Cisco Unified devices that share
the same line. Handsets on all the devices on the shared line then flash
simultaneously.

After a
user answers the call from one of the Cisco Unified devices, the other Cisco
Unified devices that share the same line display a Remote in Use message.
However, if the call fails to switch from the mobile phone, the mobile phone
might display a Cannot Move Conversation message.

For more
information, see the
Cisco
Unified Communications Manager Administration Guide,
"Date/Time Group Configuration" chapter.

Transfer

Allows
users to redirect connected calls from their phones to another number.

The user
can connect two calls to each other. The user can remain on the line or
transfer the call without staying on the line.

No
configuration required.

Uniform
Resource Identifier Dialing

The
Uniform Resource Identifier (URI) Dialing feature enables the user to place
calls by using an alphanumeric URI address as a directory number, for example,
bob@cisco.com. The user must enter the URI address to select the contact.

The phone
screen displays the call information for the URI call. The call logs record the
URI call information in the Call History and the Details page.

Ensures
that all calls with the same group call ID display the same call ID on all the
phones in the group. Displaying the same call ID on all phones ensures that
group users can identify the correct active call.

Using SSL,
provides a virtual private network (VPN) connection on the Cisco Unified IP
Phone when it is located outside a trusted network or when network traffic
between the phone and Unified Communications Manager must cross untrusted
networks.

Note

This VPN
is differs from VXC VPN. See the description of Cisco VXC VPN in this table.

For more
information, see the
"Virtual
Private Networks Setup" chapter in the
Cisco
Unified Communications Manager Security Guide.

Survivable Remote Site Telephony

Survivable Remote Site Telephony (SRST) ensures that basic phone functions remain accessible when communications with the controlling Cisco Unified Communications Manager are broken. In this scenario, the phone can keep an in-progress call active, and the user can access a subset of the features available. When failover occurs, the user receives an alert message on the phone.

The following table describes the availability of features during failover.

Table 2 SRST feature support

Feature

Supported

Notes

New Call

Yes

End Call

Yes

Redial

Yes

Answer

Yes

Hold

Yes

Resume

Yes

Conference

Yes

Conference to Active Calls (Join)

No

The Active Calls softkey does not display.

Conference List

No

Transfer

Yes

Transfer to Active Calls (Direct Transfer)

No

Auto Answer

Yes

Call Waiting

Yes

Caller ID

Yes

Audible Message Waiting Indicator

Yes

All Calls Programmable Line Key

Yes

Answer Programmable Line Key

Yes

Unified Session Presentation

Yes

Conference is the only feature supported due to other feature limitations.

Voicemail

Yes

Voicemail will not be synchronized with other users in the Cisco Unified Communications Manager cluster.

Call Forward All

Yes

Forward state is only available on the phone that sets the forward because there are no shared line appearances in SRST mode. The Call Forward All settings are not preserved on failover to SRST from the Cisco Unified Communications Manager, or from SRST fail-back to the Communications Manager. Any original Call Forward All still active on the Communications Manager should be indicated when the device reconnects to the Communications Manager after failover.

Speed Dial

Yes

Service IRL Programmable Line Key

Yes

To Voicemail (iDivert)

No

The iDivert softkey does not display.

Line Filters

Partial

Lines are supported but cannot be shared.

Park Monitoring

No

The Park softkey does not display.

Barge

No

User sees the message That feature is not currently available.

Enhanced Message Waiting Indication

No

Message count badges do not appear on the phone screen.

Only the Message Waiting icon displays.

Directed Call Park

No

The softkey does not display.

BLF

Partial

BLF feature key works like Speed Dial keys.

Hold Reversion

No

Calls remain on hold indefinitely.

Remote Hold

No

Calls appear as Local Hold calls.

Meet Me

No

The Meet Me softkey does not display.

PickUp

No

The softkey causes no action.

Group PickUp

No

The softkey causes no action.

Other PickUp

No

The softkey causes no action.

Malicious Call ID

No

The softkey causes no action.

QRT

No

The softkey causes no action.

Hunt Group

No

The softkey causes no action.

Intercom

No

The softkey causes no action.

Mobility

No

The softkey causes no action.

Privacy

No

The softkey causes no action.

Call Back

No

The Call Back softkey does not display.

Secure and Nonsecure Call Indication Tone

When a phone is configured as secure (encrypted and trusted)
in Unified Communications Manager, it can be given a
"protected" status. After that, if desired, the protected
phone can be configured to play an indication tone at the beginning of a call:

Play Secure
Indication Tone: To enable the protected phone to play a secure or nonsecure
indication tone, set the
Play Secure Indication Tone setting to True. By default, Play Secure Indication Tone is set to
False. You set this option in
Cisco Unified Communications Manager
Administration (System > Service
Parameters). Select the server and then the Unified
Communications Manager service. In the Service Parameter Configuration window,
select the option in the Feature - Secure Tone area. The default is False.

Only protected phones hear these secure or nonsecure
indication tones. Nonprotected phones never hear tones. If the overall call
status changes during the call, the indication tone changes accordingly. At
that time, the protected phone plays the appropriate tone.

A protected phone plays a tone or not under these
circumstances:

When the option to
play the tone is enabled, Play Secure Indication Tone option is enabled (True):

When end-to-end secure media is established and the
call status is secure, the phone plays the secure indication tone (three long
beeps with pauses).

When end-to-end nonsecure media is established and the
call status is nonsecure, the phone plays the nonsecure indication tone (six
short beeps with brief pauses).

If the Play Secure Indication Tone option is disabled, no tone plays.

Product-Specific Configuration

Cisco Unified Communications Manager Administration allows
you to set some product-specific configuration parameters for Cisco Unified IP
Phones in any of the following windows:

Click
the ? button in Cisco Unified Communications Manager
Administration for descriptions of these parameters.

Override Common Settings Check Box

When you set the parameters, check the Override Common Settings check box for each setting that you wish to update. If you do not check this box, the corresponding parameter setting does not take effect. If you set the parameters in the three configuration windows, the setting takes precedence in the following order:

Phone Configuration window

Common Phone Profile window

Enterprise Phone Configuration window

Corporate and Personal Directory Setup

The
Contact button on the Cisco Unified IP Phone gives
users access to several directories. These directories can include:

Corporate Directory

Allows a user to look up phone numbers for
coworkers. To support this feature, you must configure corporate directories.

Personal Directory

Allows a user to store a set of personal
numbers. To support this feature, you must provide the user with software to
configure the personal directory.

A manager is the user whose incoming calls are intercepted by the call routing service.

Assistant

An assistant is the user who handles calls on behalf of a manager.

Assistant Console

The assistant console is a desktop application that can be used by assistants to perform tasks and manage most features.

IPMA supports two modes of operation: proxy line support and shared line support. Both modes support multiple calls per line for the manager. The IPMA service supports both proxy line and shared line support in a cluster.

In shared-line mode, the manager and assistant share a directory number and calls are handled on the shared line. Both the manager phone and the assistant phone ring when a call is received on the shared line. Shared-line mode does not support default assistant selection, assistant watch, call filtering or divert all calls.

In proxy-line mode, the assistant handles calls on behalf of a manager using a proxy number. Proxy-line mode supports all IPMA features.

IPMA Proxy Line Support

When you configure Cisco IPMA in proxy-line mode, the manager and assistant do not share a directory number. The assistant handles calls for a manager using a proxy number. The proxy number is not the directory number for the manager, but an alternate number chosen by the system and that an assistant uses to handle manager calls. In proxy-line mode, a manager and an assistant have access to all features that are available in IPMA, which include default assistant selection, assistant watch, call filtering, and divert all.

In order to access proxy-line support on user devices, you must first use Cisco Unified Communications Manager Administration to configure and start the Cisco IP Manager Assistant service.

IPMA Shared Line Support

If you configure Cisco IPMA in shared-line mode, the
manager and assistant share a directory number; for example, 1701.
The assistant handles calls for a manager on the shared directory
number. When a manager receives a call on directory number 1701, both the manager
phone and the assistant phone rings.

Not all IPMA features are available in shared-line mode including default assistant selection, assistant
watch, call filtering, and divert all calls. An assistant cannot
see or access these features on the Assistant Console application.
The assistant phone does not have the softkey for the divert all
feature. The manager phone does not have the softkeys for assistant
watch, call intercept, or divert all feature.

In order to access shared-line support on user devices, you must first use Cisco Unified Communications Manager Administration to configure and start the Cisco IP Manager Assistant service.

Feature Buttons and Softkeys

The following table provides information about
features that are available on softkeys, features that are available on dedicated
feature buttons, and features that you need to configure as programmable feature
buttons. An
"X" in the table indicates that the feature is supported for the
corresponding button type or softkey. Of the two button types and softkeys,
only programmable feature buttons require configuration in Cisco Unified IP
Phone administration.

Phone Button Templates

Phone button templates let you assign speed dials and call-handling features to programmable buttons. Call-handling features that can be assigned to buttons include Answer, Mobility, and All Calls.

Ideally, you modify templates before you register phones on the network. In this way, you can access customized phone button template options from Cisco Unified Communications Manager during registration.

Note

The default Cisco Unified IP Phone 9971 template that ships with the phone uses buttons 1 and 2 for lines.

To assign a phone button template to a phone, use the Phone Button
Template field in the Cisco Unified Communications Manager Administration Phone
Configuration window.

See
the Cisco Unified Communications Manager Administration
Guide and
the Cisco Unified Communications Manager System Guide for
more information.

Phone Button Template for All Calls

We recommend that you provision an All
Calls button for users with multiple shared lines. When you
configure an
All Calls button on the phone, you enable the
users to do the following:

Press All Calls to display a consolidated
list of current calls from all lines on the phone.

Press
All Calls under Call History to displays a
list of all missed calls from all lines on the phone.

Place a call on the user primary line when the user goes off-hook.
All Calls automatically defaults to the user primary line for any outgoing
call.

To add the
All Calls button, modify the phone button
template and then assign the template to the phone.

Phone Button Template for Personal Address Book or Speed Dials

You can modify a phone button template to associate a service URL with a programmable button. Doing so provides users with single-button access to the PAB and Speed Dials. Before you modify the phone button template, you must configure PAB or Speed Dials as an IP Phone service.

http://<IP_address> or https://<IP_address>
(Depends on the protocol that the Cisco Unified IP Phone supports.)

Step 4

Select
Save.

You can add, update, or delete service parameters as
described in the
"Cisco Unified IP Phone Services Configuration" chapter in the
Cisco Unified Communications Manager Administration
Guide.

Note

If you change the service URL, remove an IP Phone service
parameter, or change the name of a phone service parameter for a phone service
to which users are subscribed, you must click
Update Subscriptions to update all
currently subscribed users with the changes; otherwise, users must resubscribe to the
service to rebuild the correct URL.

Identify the
button that you would like to assign, and select
Service
URL from the Features drop-down list that associates with the line.

Step 6

Select
Save to create a new phone button template that uses
the service URL.

Step 7

Choose
Device > Phone and open the Phone Configuration
window for the phone.

Step 8

Select the new
phone button template from the Phone Button Template drop-down list.

Step 9

Select
Save to store the change and then select
Reset to implement the change.

The phone user can now
access the User Options web pages and associate the service with a button on
the phone.

SoftkeyTemplate

Using Cisco Unified Communications Manager Administration,
you can associate a maximum of 18 softkeys with applications that are supported by the
Cisco Unified IP Phone 8961, 9951 and 9971. Cisco Unified Communications Manager supports the Standard
User and Standard Feature softkey template.

An application that supports softkeys has one or more
standard softkey templates associated with it. You modify a standard
softkey template by copying it, renaming it, and then updating the new template. You can also modify a nonstandard
softkey template.

The Softkey Control parameter shows if softkeys of a phone are controlled by the Feature Control Policy or the Softkey Template feature. The Softkey Control parameter is a required field.

For more information about configuring this feature, see the Cisco
Unified Communications Manager Administration Guide, "Softkey Template
Configuration" chapter, and the Cisco Unified Communications Manager System
Guide, "Softkey Template" chapter.

The Cisco Unified IP Phones do not support all
the softkeys that are configurable in Softkey Template Configuration on
Cisco Unified Communications Manager Administration. Cisco Unified
Communications Manager allows you to enable or disable some softkeys in the
control policy configuration settings. The
following table lists the features and the softkeys that can be configured on a
softkey template, and identifies whether it is supported on the Cisco Unified IP
Phones.

Note

Cisco Unified Communications Manager allows you to configure any
softkey in a softkey template, but unsupported softkeys do not display on the
phone.

Table 5 Configurable Softkeys

Feature

Configurable Softkeys in the Softkey Template Configuration

Supported as a Softkey on Cisco Unified IP Phone 8961, 9951 and 9971

Notes

Answer

Answer (Answer)

Yes

—

Call Back

Call Back (CallBack)

Yes

—

Call Forward All

Forward All (cfwdAll)

Yes

Phone displays
Forward All or
Forward Off.

Call Park

Call Park (Park)

Yes

—

Call Pickup

Pick Up (Pickup)

Yes

—

cBarge

Conference Barge (cBarge)

Yes

Both Barge and cBarge are supported. But only one will be displayed
on the phone.

Conference

Conference (Confrn)

Yes

Conference is a dedicated button.

Conference List

Conference List (ConfList)

Yes

Phone displays Show Detail.

Divert

Immediate Divert (iDivert)

Yes

Phone displays
Divert.

Do Not Disturb

Toggle Do Not Disturb (DND)

Yes

Configure Do Not Disturb as a programmable line button or as a softkey.

End Call

End Call (EndCall)

Yes

—

Group Pickup

Group Pick UP (GPickUp)

Yes

—

Hold

Hold (Hold)

No

Hold is a dedicated button.

Hunt Group

HLog (HLog)

Yes

Configure Hunt Group as a programmable feature button.

Join

Join (Join)

No

—

Malicious Call Identification

Toggle Malicious Call Identification (MCID)

Yes

Configure Malicious Call Identification as a programmable
feature button or as a softkey.

Meet Me

Meet Me (MeetMe)

Yes

—

Mobile Connect

Mobility (Mobility)

Yes

Configure Mobile Connect as a softkey.

New Call

New Call (NewCall)

Yes

—

Other Pickup

Other Pickup (oPickup)

Yes

—

PLK Support for Queue Statistics

Queue Status

No

—

Quality Reporting Tool

Quality Reporting Tool (QRT)

Yes

Configure Quality Reporting Tool as a programmable feature
button or as a softkey.

Cisco IP Manager Assistant (IPMA) provides additional softkeys that can be controlled by the softkey template. For information on the IPMA softkeys, see Cisco IP Manager Assistant

Feature Control Policy

You can limit the appearance of some telephony features on the
Cisco Unified IP Phone 8961, 9951, and 9971 by enabling or disabling these features in
the feature control policy configuration. When you disable a feature in the
feature control policy configuration for a phone, you restrict user
access to the feature and the softkeys for the feature do not
display on the phone.

The Feature Control Policy also controls the display of the
following features as either softkeys or programmable line keys:

Malicious Caller ID

Pick Up

Group Pick Up

Other Pick Up

Meet Me

Quality Reporting Tool

Mobility

For more information, see the
"Feature Control Policy" chapter in the
Cisco Unified Communications Manager Administration Guide.

Feature Control Section: Check the check box for the features
for which you want to change the default setting. See
Feature Control Policy Default Values
for the list of features that can be configured and the default value.

Step 4

Click
Save.

Step 5

Apply the policy to the phone by including it in the following
windows:

Enterprise Parameters Configuration: Applies to all phones in
the system.

Common Phone Profile Configuration: Applies to all phones in a
group.

Phone Configuration: Applies to an individual phone.

Feature Control
Policy Default Values

The
following table lists the features that a Feature Control Policy can control
and their default values.

Table 6 Feature Control
Policy Default Values

Feature

Default
Value

Forward All

Enabled

Park

Disabled

To Voicemail

Disabled

Conference
List

Enabled

Speed Dial

Enabled

Call Back

Enabled

Redial

Enabled

Barge

Enabled

Malicious
Caller ID

Disabled

Pick Up

Disabled

Group Pick
Up

Disabled

Other Pick
Up

Disabled

Meet Me

Disabled

Quality
Reporting Tool

Disabled

Mobility

Disabled

Services Setup

You can give users access to Cisco Unified IP Phone Services
on the Cisco Unified IP Phone 8961, 9951, and 9971. You can also assign a
button to different phone services. These services comprise XML applications
and Cisco-signed Java midlets that enable the display of interactive content
with text and graphics on the phone. The Cisco Unified IP Phone manages each
service as a separate application. Examples of services include local movie
times, stock quotes, and weather reports.

Before a user can access any service:

You must use
Cisco Unified Communications Manager Administration to configure services that
are not present by default.

The user must subscribe to
services by using the Cisco Unified Communications Manager User Options
application. This web-based application provides a graphical user interface
(GUI) for limited, end-user configuration of IP phone applications. However, a
user cannot subscribe to any service that you configure as an enterprise
subscription.

Before you set up services, gather the URLs for the sites
that you want to set up and verify that users can access those sites from your
corporate IP telephony network. This activity is not applicable for the default
services that Cisco provides.

After you configure these services, verify that your users
can access the Cisco Unified Communications Manager User Options web-based
application, from which they can select and subscribe to configured services.
See Phone Features User Subscription and Setup
for a summary of the information that you must provide to end users.

Note

To configure Cisco Extension Mobility services for users, see the
"Cisco Extension Mobility" chapter in the
Cisco Unified Communications Manager Features and Services
Guide.

Add Users to Cisco Unified Communications Manager

Adding users to Cisco Unified Communications Manager allows
you to display and maintain information about users and allows each user to
perform these tasks:

Access the corporate
directory and other customized directories from a Cisco Unified IP Phone.

Create a personal
directory.

Set up speed dial and call
forwarding numbers.

Subscribe to services that
are accessible from a Cisco Unified IP Phone.

You can add users to Cisco Unified Communications Manager
by using one of these following methods:

Choose the device that you want to associate with the user by
checking the box to the left of the device.

Step 7

Choose
Save Selected/Changes to associate the device
with the user.

Step 8

From the Related Links drop-down list in the upper, right corner of
the window, select
Back to User, and click
Go.

The End User Configuration window appears and the associated
devices that you chose display in the Controlled Devices pane.

Step 9

Choose
Save Selected/Changes.

Customize User Options Web Page Display

Most options that display on the User Options web pages appear
by default. However, the system administrator must set the following options by using Enterprise Parameters Configuration settings in Cisco
Unified Communications Manager Administration:

Show Ring Settings

Show Line Text Label
Settings

Show Call Forwarding

Note

The settings apply to all User Options web pages at your site.

To specify the options that appear on the User Options web
pages, perform these steps:

Find your phone from the list of phones that display in Cisco
Unified Communications Manager.

Step 3

Click on the
Device Name of the phone.

The Phone Configuration window appears.

Step 4

Go to the Product Specific Configuration Layout area and from the
Bluetooth Profiles drop-down list, choose the applicable profile.

The Handsfree profile is selected by default.

Step 5

Check the
Override Common Settings check box for any setting in the Product
Specific Configuration area that you wish to update.

If you do not check this check box, the corresponding
parameter setting does not take effect.

Parameters that you set in the Product Specific Configuration
area may also appear in the
Device Configuration window for various
devices and in the
Enterprise Phone Configuration window.

If you also set these same parameters in these other windows, the
setting that takes precedence is determined in the following order:

Device Configuration window settings (highest precedence)

Common Phone Profile Configuration window settings

Enterprise Phone Configuration window settings (lowest precedence)

Call Forward Notification Setup

You set up the information that the user sees from Cisco
Unified Communications Manager Administration in the Device Configuration window (Device > Phone). The following table describes
the Call Forward Notification fields.

Table 7 Call Forward Notification Fields

Field

Description

Caller Name

When this check box is checked, the caller name displays in
the notification window.

By default, this check box is checked.

Caller Number

When this check box is checked, the caller number displays in
the notification window.

By default, this check box is not checked.

Redirected Number

When this check box is checked, the information about the
caller who last forwarded the call displays in the notification window.

Example: If Caller A calls B, but B has forwarded all calls to
C and C has forwarded all calls to D, the notification box that D sees
contains the phone information for caller C.

By default, this check box is not checked

Dialed Number

When this check box is checked, the information about the
original recipient of the call displays in the notification window.

Example: If Caller A calls B, but B has forwarded all calls to
C and C has forwarded all calls to D, then the notification box that D sees
contains the phone information for caller B.

For more information, see the
"Route pattern setup" chapter of the
Cisco Unified Communications Manager Administration Guide.

Incoming Call Toast Timer Setup

You can set the time that the Incoming Call Toast (incoming
call notification window) displays on the user phone. You set up the feature
from one of the following Cisco Unified Communications Manager windows:

Gives the time, in seconds, that the toast displays. The time
includes the fade-in and fade-out times for the window.

The possible values are 3, 4, 5, 6, 7, 8, 9, 10, 15, 30, and
60.

The default is 5.

Set Up Peer Firmware
Sharing

When enabled, the
feature allows the phone to discover similar phones on the subnet that are
requesting the files that make the firmware image, and to automatically
assemble transfer hierarchies on a per-file basis. The individual files making
up the firmware image are retrieved from the TFTP server by only the root phone
in the hierarchy, and the files are then rapidly transferred down the transfer
hierarchy to the other phones on the subnet that are using TCP connections.

Enable Device
Invoked Recording

Configure
the Device Invoked Recording feature from Cisco Unified Communications Manager
Administration. For more information and detailed instructions, see the
"Monitoring and Recording" chapter in the
Cisco Unified Communications Manager Features and Services
Guide.

Procedure

Step 1

Set the IP phone
Built In Bridge to
On.

Step 2

Set Recording
Option to
Selective Call Recording Enabled.

Step 3

Select the
appropriate Recording Profile.

Enable Call History for Shared Line

For more information, see Cisco Unified Communications Manager Administration Guide.

Procedure

Step 1

Go to Cisco Unified CM Administration and choose Device > Phone.

Step 2

Find your phone from the list of phones associated with the Cisco Unified CM.

Step 3

Click on the Device Name of the phone.

The Phone Configuration window appears.

Step 4

Go to Product Specific Configuration Layout area and from the Record Call Log from Shared Line'
drop-down list box, choose the applicable profile.

The Disabled option is selected by default.

Parameters that you set in the Product Specific Configuration area may also appear in the Device Configuration window for various devices and in the Enterprise Phone Configuration window.

If you set these same parameters in these other windows as well, the setting that takes precedence is determined in the following order:

Device Configuration window settings

Common Phone Profile window settings

Enterprise Phone Configuration window settings

Pause in Speed Dial

With this feature, users can set up the speed dial feature to reach destinations that require Forced Authorization Code (FAC) or Client Matter Code (CMC), dialing pauses, and additional digits (such as a user extension, a meeting access code, or a voicemail password) without manual intervention. When the user presses the speed dial, the phone establishes the call to the specified DN and sends the specified FAC, CMC, and DTMF digits to the destination with dialing pauses inserted.

To include dialing pauses in the speed dial, the user must specify a comma (,) in the speed dial string. Each comma indicates a pause of 2 seconds. The comma also acts as a delimiter between destination digits, the FAC, CMC, and additional DTMF digits. The comma as delimiter is useful in the following cases:

Non-Comma Delimited Speed Dial Strings

You can configure speed dial strings without using a comma as a delimiter. In this case, you can enter all the digits (DN, FAC, CMC, and DTMF) as one continuous string. This continuous string can be used for calls made using fixed-length route patterns. However, the configured string may not function with overlapping route patterns or overlapping FAC or CMC. Cisco recommends that you use comma-delimited speed dial strings for best results.

Note

Non-comma-delimited strings work only when FAC or CMC is enabled on the route pattern. This configuration cannot be used only with DTMF digits.

InterDigit Interval

The InterDigit Interval allows the administrator to configure the interval between sending digits in the string. The default InterDigit Interval is 60 ms. The range is 50 ms to 500 ms.

Note that this value does not alter the pause value (2 seconds) indicated by the comma.

Errors with Incorrect CMC or FAC

If the user enters an incorrect FAC or CMC in a comma-delimited speed dial string and then presses the speed dial label, the phone displays the following error message:

Error: Invalid Code in SpeedDial

If the user does not use commas as delimiters, and there is an error in the FAC or CMC, the phone prompts the user to enter the required codes manually.

SRST and CME

When a comma-delimited string is used on a phone operating in SRST or CME mode, the phone sends the digits up to the first comma, and then the user manually adds the required codes.

If a non-comma-delimited string is used with SRST or CME, the phone sends the full string, and the call may fail.

Assured Services for SIP Lines

Depending on how you have configured your phone system, users may be able to make priority calls using the Assured Services for SIP Lines (AS-SIP) feature.

With this feature, routine calls are placed normally. However, during an emergency, users can select a priority level that helps ensure the delivery of critical calls. Depending upon how the user's telephone is configured, they may be required to enter login information also.

When the user receives a priority call, a precedence level icon displays next to the caller’s name on their phone.

AS-SIP Setup in SIP Profile

The SIP profile contains an ‘Is Assured SIP Service Enabled’ check box. This check box should be checked for third-party AS-SIP endpoints as well as for AS-SIP trunks to ensure proper Assured Service behavior.

This setting provides specific Assured Service behavior that affects services such as Conference factory and SRTP.

Third-Party AS-SIP Device Setup

The phone Add list displays the third-party AS-SIP phone as an available choice.

The device configuration fields are the same as those for Cisco phones.

Resource Priority Namespace Setup

The Resource Priority namespace for an AS-SIP phone is configured in the phone section of the SIP Profile.

An AS-SIP phone is associated with a single Resource Priority namespace.

If <None> is left as the namespace in the SIP profile then the default namespace is used.

MLPP Device Setup

The following MLPP configuration fields are located on the device page:

MLPP Domain

MLPP Indication

MLLP Preemption

The MLPP Preemption value is only configurable for Cisco AS-SIP devices. For third party AS-SIP devices, the determination about whether a call can be preempted is left to the device.

MLPP Precedence Domain Setup

MLPP domain is configured at the device level.

The range of values is 000000 – FFFFFF.

This value is used during preemption decisions. Only calls within the same precedence domain can be preempted.

MLPP Indication Setup

MLPP can be enabled for the device at 3 different levels – device, common configuration and the enterprise parameter level.

Set the MLPP Indication to On to enable MLPP regardless of the enterprise or common config settings.

Set the MLPP Indication to Default to cause MLPP to be enabled for the device if it is enabled at the common device config or enterprise parameter levels.

When MLPP Indication is set to Off, MLPP is disabled for the device regardless of the common device or enterprise parameter configuration.

MLPP Preemption Setup

MLPP preemption determines whether preemption for reuse can be performed on the device. This type of preemption is used to remove an existing call and offer a higher precedence call to the user of the device.

When set to Disabled, only preemption ‘not for reuse’ can be performed on the device. This type of preemption occurs when the user of the device is not the called party but is either in a call with the called party or is using a network resource that is preempted; for example, a trunk channel or reserved bandwidth allocation.

When set to Forceful, preempt for reuse is enabled and existing calls may be preempted to offer a higher precedence call to the user of the device.

When set to Default, the setting from the common configuration or enterprise level is used.

MLPP Authorization Setup for SIP Profile

Enable MLPP Authorization for a device by checking the MLPP User Authorization check box in the phone section of the SIP Profile used for the device.

When the check box is enabled, the system challenges the Cisco or third-party AS-SIP phone for the user’s credentials when a precedence call is initiated from the device.

MLPP Authorization Setup for End User

Configure MLPP Authorization for a user on the End User administration page.

The MLPP User Identification number must be composed of 6 – 20 numeric characters.

The MLPP Password must be composed of 4 – 20 numeric (0-9) characters

The Precedence Authorization level can be set to any standard precedence level from Routine to Executive Override

MLPP DSCP Setup for End User

The DSCP values for video streams can be configured for each precedence level in the QOS section of the Service Parameters. All DSCP values include the decimal value in the setting.

Enable Video On/Off Setting

The Enable Video On/Off setting improves the video conference call flow by removing the black box that is displayed when one party has the Auto Transmit setting on their phone set to Off.

This setting works in conjunction with Auto Transmit. If the Enable Video feature is set to Off, it overrides the Auto Transmit setting and you can send audio calls. But if Enable Video is set to On and Auto Transmit is set to Off, the video stream is blocked and the user sends a black box to the other party. For this feature to function, Cisco recommends Auto Transmit remains On.

The Enable Video On/Off setting functions like Video Capability: Enable/Disable on Cisco Unified Communications Manager (Unified CM). However, the server settings override the phone settings so if video is disabled on the Unified CM, this feature is not available on the phone and all calls are audio only.

Dial Tone From Release Button Setup

You can provide users with one-button access to the dial tone and the New Call window from an active call.

You enable this option from one of the following Cisco Unified Communications Manager windows:

System > Enterprise Phone Configuration

Device > Device Settings > Common Phone Profile

Device > Phone > Phone Configuration

The following table describes the field for the Dial Tone from Release button feature.

Field

Description

Provide Dial Tone from Release Key

Identifies if pressing the Release key causes the user to hear dial tone (Enabled) or not (Disabled).

The possible values are Disabled or Enabled.

The default is Disabled

Set Headset Sidetone Controls

Procedure

Step 1

Go to Cisco Unified CM Administration and choose Device > Phone.

Step 2

Find your phone from the list of phones associated with the Cisco Unified CM.

Step 3

Click on the Device Name of the phone.

The Phone Configuration window appears.

Step 4

Go to Product Specific Configuration Layout area and from the Wideband Headset UI Control drop-down list box, choose the applicable profile.

Step 5

The Off option is selected by default (should be enabled only if the user headset supports wideband).

Step 6

Parameters that you set in the Product Specific Configuration area may also appear in the Device Configuration window for various devices and in the Enterprise Phone Configuration window.

If you set these same parameters in these other windows as well, the setting that takes precedence is determined in the following order:

Device Configuration window settings

Common Phone Profile window settings

Enterprise Phone Configuration window settings

Park Monitoring

Park monitoring is supported only when a Cisco Unified IP
Phone 8961, 9951, or 9971 parks a call. Park monitoring then monitors the
status of a parked call. The park monitoring call bubble is not cleared until
the parked call gets retrieved or is abandoned by the parkee. This parked call
can be retrieved by using the same call bubble on the parker’s phone.

Park Monitoring Service Parameters

Cisco Unified Communications Manager Administration
provides three clusterwide service timer parameters for park monitoring: Park
Monitoring Reversion Timer, Park Monitoring Periodic Reversion Timer, and Park
Monitoring Forward No Retrieve Timer. Each service parameter includes a default
and requires no special configuration. These timer parameters are for park
monitoring only; the Call Park Display Timer and Call Park Reversion Timer are
not used for park monitoring. See the following table for descriptions of these
parameters.

Table 11 Service Parameters for Park Monitoring

Field

Description

Park Monitoring Reversion Timer

Default is 60 seconds. This parameter determines the number of
seconds that Cisco Unified Communications Manager waits before prompting the
user to retrieve a call that the user parked. This timer starts when the user
presses Park on the phone, and a reminder is issued when the timer expires.

You can override the value that this service parameter
specifies on a per-line basis in the Park Monitoring section of the Directory Number Configuration window (in Cisco
Unified Communications Manager Administration, choose
Call
Routing > Directory Number). Specify a value of 0 to immediately utilize the
periodic reversion interval that the Park Monitoring Periodic Reversion
Timer service parameter specifies. (See the description that follows.) For example, if
this parameter is set to zero and the Park Monitoring Periodic Reversion Timer
is set to 15, the user is immediately prompted about the parked call and every
15 seconds thereafter until the Park Monitoring Forward No Retrieve Timer (see
the description that follows) expires.

Park Monitoring Periodic Reversion Timer

Default is 30 seconds. This parameter determines the interval
(in seconds) that Cisco Unified Communications Manager waits before prompting
the user again that a call is parked. To connect to the parked call, the
user can simply go off-hook during one of these prompts. Cisco Unified
Communications Manager continues to prompt the user about the parked call as
long as the call remains parked and until the time that the Park
Monitoring Forward No Retrieve Timer (see the description that follows)
specifies expires. Specify a value of 0 to disable periodic prompts about the parked
call.

Park Monitoring Forward No Retrieve Timer

Default is 300 seconds. This parameter determines the number
of seconds that park reminder notifications occur before the parked call forwards to the Park Monitoring Forward No Retrieve destination that is specified in
the parker Directory Number Configuration window. (If no forward destination is
provided in Cisco Unified Communications Manager Administration, the call returns to the line that parked the call.) This parameter starts when the time
that the Park Monitoring Reversion Timer service parameter specifies expires.
When the Park Monitoring Forward No Retrieve Timer expires, the call is removed
from park and forwards to the specified destination or returns to the parker
line.

Park Monitoring Parameters in Directory Number Configuration Window

The Directory Number Configuration window (in Cisco Unified
Communications Manager Administration, choose
Call Routing > Directory
Number) contains a Park Monitoring area where you can configure the three parameters
that the following table describes.

When the parkee is an external party, the call forwards to the specified destination in the parker Park Monitoring Forward
No Retrieve Destination External parameter. If the Forward No Retrieve
Destination External field value is empty, the parkee is redirected to the
parker line.

Park Monitoring Forward No Retrieve Destination Internal

When the parkee is an internal party, the call
forwards to the specified destination in the parker’s Park Monitoring Forward
No Retrieve Destination Internal parameter. If the Forward No Retrieve
Destination Internal is empty, the parkee is redirected to the parker line.

Park Monitoring Reversion Timer

This parameter determines the number of seconds that Cisco
Unified Communications Manager waits before prompting the user to retrieve a
call that the user parked. This timer starts when the user presses Park on the
phone, and a reminder is issued when the timer expires.

Default: 60 seconds

Note

If you configure a nonzero value, this value overrides the
value of this parameter set in the Service Parameters window. However, if you
configure a value of 0 here, then the value in the Service Parameters window is
used.

If the Hunt Pilot Park Monitoring Forward No Retrieve
Destination parameter value is blank, the call forwards to the
destination that is configured in the Directory Number Configuration window when the
Park Monitoring Forward No Retrieve Timer expires.

Actionable Incoming Call Alert Configuration

When this feature is enabled, an actionable alert displays when there is an incoming call. The alert will
replace the traditional incoming call pop-up notification, and the user must respond to the alert.

The Actionable Incoming Call
Alert configuration parameter controls the behavior of this feature. There are three possible settings for
this new parameter:

Parameters that you set in the Product Specific Configuration area may also appear in the Device Configuration window for various devices and in the Enterprise Phone Configuration window.

If you set these same parameters in these other windows as well, the setting that takes precedence is determined in the following order:

Device Configuration window settings

Common Phone Profile window settings

Enterprise Phone Configuration window settings

Custom Line Filter Setup

This feature provides configurable options that help reduce alert activity by filtering it to high-priority lines as desired. Only you can configure or edit the default phone filter.

When the default line filter is configured, a filter named Daily schedule is available to users under the Call notifications options in the Settings > Preferences menu of the phone. This daily schedule filter is in addition to the preset All Calls filter.

If the default line filter is not configured, the phone checks all provisioned lines. If configured, the phone checks the lines set on Cisco Unified Communications Manager if the user selects Default filter as the active filter, or if there are no custom filters.

Table 14 Custom Line Filter Fields

Field

Description

Default line filter

A comma-separated list of phone device names to be included in the default filter.

You can set up the Cisco VXC VPN and the phone VPN to use the same tunnel or separate tunnels in the following configurations:

One tunnel for both Cisco VXC VPN traffic and phone VPN traffic

Two tunnels that use the same access credentials (one for Cisco VXC VPN traffic and another for phone VPN traffic)

Two tunnels that use different access credentials (one for Cisco VXC VPN traffic and another for phone VPN traffic). This configuration is only supported when a one-time password is applied.

You can configure the feature to prompt the user only once for access credentials (in the Phone VPN Sign In window), or once each for the phone VPN (in the Phone VPN Sign In window) and for the Cisco VXC VPN (in the VXC VPN Sign In window).

Cisco VXC VPN Setup

To set up the Cisco VXC VPN feature, you must first set up the VPN feature for the attached IP phone in Cisco Unified Communications Manager Administration. Use the submenus under the Advanced Features > VPN menu path.

To enable the Cisco VXC VPN feature after you enable the IP Phone VPN, you must populate the Enable VXC VPN for MAC field by using any of the following configuration windows:

The Cisco VXC clients require no configuration to support the VPN. All VPN configuration is performed for the phone only.

The following table describes the Cisco VXC VPN fields.

Table 15 Cisco VXC VPN fields

Parameter name

Parameter description

Enable VXC VPN for MAC

This field enables or disables the Cisco VXC VPN feature. When you populate this field, the phone allows traffic from the device with the specified MAC address and that connects to the phone PC Port to access the tunnel.

When this field is blank, the phone does not establish a Cisco VXC VPN tunnel.

When this field specifies one broadcast MAC address (FFFFFFFFFFFF), the phone establishes the Cisco VXC VPN tunnel and allows any connected Cisco VXC 2111/2112 device to access the tunnel.

When this field specifies one nonbroadcast MAC address, the phone establishes the Cisco VXC VPN tunnel and allows only the Cisco VXC device with the specified MAC address to access the tunnel.

By default, this field is blank.

VXC VPN Option

This field indicates the type of VXC VPN support.

Dual Tunnel: The phone establishes two VPN tunnels, one for the phone and another for the Cisco VXC device.

To ensure the highest quality of service for the phone voice and video services, Cisco recommends the Dual Tunnel setting, which is the default setting. With two VPN tunnels, the host Cisco Unified IP Phone can provide prioritization of CPU and memory resources to the data that associates with the phone voice and with video functions over the data that associates with the Cisco VXC VPN tunnel. This approach requires two manual login entries, depending on security parameters: one for the phone VPN and another for the Cisco VXC VPN. The two-tunnel approach also requires two VPN concentrator ports and two IP addresses.

Single Tunnel: The phone establishes only one VPN tunnel for the phone and the Cisco VXC device to share.

For customers who are willing to trade off potential voice and video quality for a simplified operating model, the single VPN tunnel option is available. All data travels over a single VPN tunnel by sharing the available phone processor and memory resources across the voice, video, and Cisco VXC services. The IP phone does not prioritize data handing of one service over another. As a result, possible performance degradation of the IP phone voice and video media handling and UI functions may occur due to IP phone CPU loading.

Default: Dual Tunnel

VXC challenge

This field indicates whether or not to challenge the user for a password for the Cisco VXC VPN.

Challenge: The phone challenges the user for a password to enable the Cisco VXC VPN.

No Challenge: The phone does not challenge the user for a password for the Cisco VXC VPN.

Default: Challenge

Note

If the phone uses only a certificate for authentication, the Sign In windows do not display.

VXC-M Servers

This field indicates the Cisco VXC Manager Server IP address list, where each entry is separated by commas.

Maximum length: 255 (character length)

Default: blank

Note

VXC-M Servers is an IP address list which includes VXC-M servers and repository servers (if present). The phone considers the first IP address in this string as the VXC-M server and offers this information to VXC devices. Therefore, after you configure VXC-M Servers, make sure that the IP addresses of any VXC-M servers are placed in front of the IP addresses of the repository servers.

The following table describes how the VXC VPN Option and Challenge field settings alter the operation of the Cisco VXC VPN feature.

Result after enabling the VXC VPN feature (with Cisco VXC connected to the phone)

Dual Tunnel (default)

Challenge (default)

The phone displays the VXC VPN Sign In window to prompt the user to enter a password. If one-time password is configured on the VPN concentrator (that is, a new password is always required to reauthenticate the tunnel), the user must enter a password for the Cisco VXC VPN that differs from the password that was used for the phone VPN tunnel.

Dual Tunnel (default)

No Challenge

The phone attempts to reuse the phone VPN credentials for the Cisco VXC VPN tunnel. Note that if the VPN concentrator is configured for one-time passwords, the attempt fails, and the phone displays the VXC VPN Sign In window for the user to enter a different password from the phone VPN password.

Single Tunnel

Challenge

The phone disconnects the phone VPN tunnel, and then displays the Phone VPN Sign In window to prompt the user to enter a password and reestablish the phone VPN tunnel. If the user is on an active call, the phone waits until the call ends before tearing down the tunnel.

Single Tunnel

No Challenge

Cisco VXC traffic receives silent permission to go over the phone VPN with no challenge.

The following table describes how a change in the VXC VPN Option setting alters the operation of the VXC VPN feature when the feature is already enabled.

VPN Concentrator Setup for Cisco VXC VPN

The recommended VPN concentrator for use with this feature is the Cisco ASA 5500 Series Adaptive Security Appliance. To support the Cisco VXC VPN, you must set up the ASA for multisession support so that the phone can establish two tunnels that use the same credentials.

Network Guidelines for Cisco VXC VPN

The following network guidelines exist for the Cisco VXC VPN feature implementation:

The MTU size in the phone VPN profile is a configurable value. The default value is 1290.

The maximum MTU value on the phone itself is hardcoded at 1406.

The MTU value must be no greater than 1406, but it should not be less than 576, because some IIS and virtualization servers do not accept values less than 576.

You must set up the firewall to allow the MTU value that you specify in the phone VPN profile.

If the phone cannot download the certificate file or the phone configuration file, check for the allowed packet size in the network.

If the Cisco VXC VPN cannot establish a tunnel, then ping the VPN concentrator IP address with a packet size (load) to match the MTU value that the VPN profile specifies.

If the ping fails, try another ping that specifies no load. If the ping still fails without the load, check the routing configuration.

If the ping fails only with the load included, check the firewall to ensure that it is configured to allow the required MTU.

Perform a traceroute to the VPN concentrator IP address, and then ping each route with the load to determine the source of the issue.

Ensure the Don’t Fragment (DF) bit is not set on the server, network, or IP phone VPN tunnel.

Cisco VXC VPN Limitations and Restrictions

The following limitations and restrictions apply:

Only Layer 3 packets are tunneled. The Cisco VXC VPN feature does not support Layer 2 tunneling. Therefore any Layer 2 capabilities are lost if the Cisco VXC connects through VPN.

The VPN client supports only IPv4 addresses.

The Cisco VXC VPN tunnel cannot be established over a Wi-Fi interface.

The Enable VXC VPN for MAC feature option is configurable only after you set up the phone VPN parameters, including VPN Group and VPN Profile. This restriction exists because the Cisco VXC VPN can share the same VPN parameters as the phone VPN.

All existing limitations and restrictions that apply to the phone VPN support apply to the Cisco VXC VPN as well.

Note

Do not turn on the VPN before a downgrade to a load previous to 9.2(3), or the phone will be unregistered.