4. Service Requests

This request is for Adabas database maintenance for production and development requests.

3-5 Days

Adabas Natural Buffer Pool Refresh

This request is to refresh a Natural Object or Library after a Natural Program has been moved to production via the Natural Migrate System - either N2O or SYSMAIN.

3-5 Days

Oracle New Database

This request is to create a new Oracle database.

3-5 Days

Oracle Database Modification

This request is for Oracle database maintenance for production and development requests.

3-5 Days

SQL New Database

This request is to create a new SQL database.

3-5 Days

SQL Server Database Modification

This request is for SQL Server database maintenance for production and development requests.

3-5 Days

*For new service requests only. To manage existing requests, please log into COMiT.

5. Customer Responsibilities

The customer will purchase Oracle licensing through the BAR process and define requirements for the database. The customer will provide first level support for database issues and coordinate activities for moving code from dev/test to production via the Change Management process.