Everything fine as usual. Instant help from the chat agent when I was unsure of a step in the filing process. My photo was added to the release as requested. eReleases is a professional operation start to finish, and we've always gotten great service from them.

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Awesome. Cut and dry. Great staff!!!!

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Easy to use; great customer service...always!!! Very consistent great work.

Alanna C09 Mar 2018

Always help from the team when I need it!

Dale Y08 Mar 2018

Excellent service

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Best customer support EVER! Great value. And the press releases are growing our business. I really enjoy working with eReleases.

Extremely easy to submit and the support provided was outstanding. Very responsive!

Michael BCA, United States04 Mar 2018

The service is easy to use, prompt and with good, personal follow-thru.

Henry BPA, United States02 Mar 2018

Pearl, Allison, everyone at eReleases is just so professional, caring, and always available to share their considerable expertise. I cannot imagine every using another service! Thank you so very much!

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I love ereleases so much!

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you guys are great--thank you for always being helpful and answering questions!

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Love eReleases, have many out there all working well!

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I used the chat feature. Alison was very responsive.

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Amazing service! This opens up so many possibilities.

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The process was straightforward. I had a couple question that were quickly answered when I called in. Very nice service.

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These guys are really focused on customer support: answering questions and making newcomers feel welcome. So refreshing.

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Love that you always have someone there to talk to .

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I say it every time---you guys are the best!!!

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eReleases is so easy to use and the customer service is excellent!

George CCA, United States03 Feb 2018

The reach we get is great for our clients and the visibility reports provide a lot of data about the distribution.

ZubiaLiveNY, United States29 Jan 2018

ZubiaLive was very pleased the the service we received and the follow up phone calls and emails to ensure everything went according to our plan. Thank you.

Luke C25 Jan 2018

1st time ordering PR services has been smooth and helpful advice given, thank you

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unnia p22 Jan 2018

Love this service, repeat customer.

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5 stars is not enough. In this e-age where companies take order online and then the buyer swims or struggles ... you amazed me with your constant communication, responsiveness, and followup. I felt good from the beginning and I must say, I am going to copy "how to do business" from you! Impressed

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I think that the process is streamlined. I appreciate the phone call I received when the order continued to time out.

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Very satisfied with the product delivered. Customer service above and beyond expected. A pleasure doing business.

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Thank you for your help. I used your chat system for advice and instructions. It was very helpful.

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Fabulous!

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You guys are the only press release service we have ever used. Because you are the best!

Bree KAZ, United States26 Dec 2017

eReleases has amazing customer service and support. There has been last minute questions or concerns and their team responded immediately with resolution. This is the best PR platform I have used.

Daniel T21 Dec 2017

Love Ereleases, they have done so incredibly well for us!

Bernadette G17 Dec 2017

Overall experience was great. Whenever I had a question it was answered promptly.

Cebron WCA, United States16 Dec 2017

E-releases makes getting your story to the world easy. Thanks for creating a useful service for PR and Marketing Agencies and helps you get your job done well.

Dense B15 Dec 2017

e*releases is easy to work with and gets a great response

Lynn Russo W12 Dec 2017

Very easy to work with. It's not only a well automated system but there are live people that I can reach in a split second if I need them. It's the perfect hybrid of both worlds.

Jodi S10 Dec 2017

I think you guys do a great job of making this easy...even including how to fix an error!! Thank you.

Lauren DTX, United States06 Dec 2017

Appreciated the level of contact and simplicity in creating the press release also the professionalism of employees & speedy response times.

Cara POH, United States05 Dec 2017

I love eReleases. I have found that they have the best results of any service online for the best price. Mickie and his team go above and beyond with customer service and I love that I can see that my release is actually read by members of the media. Thank you for your help in getting our news in fr

Barry B04 Dec 2017

Very intuitive to input information, with great prompts if you forget something.

Jonathan B27 Nov 2017

Productive system for a tech challenged person.

Jocelyn H27 Nov 2017

The support team at eReleases is outstanding! You all are such an asset to our business!

Cassie JUT, United States27 Nov 2017

I tried another company to send a press release out, and it was a mistake. The two things I love about e•releases are the personalized and responsive customer service and the visibility reports that let me know how our press releases are performing.

Evelyn D22 Nov 2017

Easiest shopping experience I've ever had

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I have never had a bad experience. Great customer service, too!

Brittany S20 Nov 2017

The ereleases team is always available to chat me through my order and always wants me to get the best deal. Thank you!

Marie M19 Nov 2017

This is a great company, I love working with them. Very focused on customer service, super responsive and high attention to detail.

Sean ATX, United States13 Nov 2017

ereleases make it extremely easy to navigate through the press release process.

Bob SIL, United States10 Nov 2017

Great customer service at an affordable price! Always enjoy working with eReleases.

Christie C08 Nov 2017

Great user experience - they even called me yesterday to find out if I had any problems submitting my press release yesterday.

Patrick WFL, United States31 Oct 2017

The purchasing process was simple. The staff is super friendly and responsive. I got an email and phone call quickly after ordering.

Chris K31 Oct 2017

The step-by-step process, clear instructions, and contextual help make this a very user-friendly process.

Jacques W25 Oct 2017

Your team is awesome. Nice to know I can submit a release electronically, but have someone watching my back at the same time!

Kristi D23 Oct 2017

Great follow-up and customer service. The press release got great traction and I enjoyed seeing the statistics.

James SWA, United States20 Oct 2017

eReleases is a tremendous value for me and my company. The shopping experience is easy and the process of getting my message to the press is inexpensive and efficient. Thanks eReleases!

AnonymousAZ, United States09 Oct 2017

You make this super easy and we greatly appreciate the non-profit discount.

Greg F09 Oct 2017

The process was quick and easy. No need to interact with a sales team trying to push more products on you.

Anna M01 Oct 2017

Easy to use online format. Paypal payment a breeze. The Press Release will be sent in the morning. We're looking forward to seeing the news about the "Heated Mouse Pro" all over the Internet! Thank you!

Amy G27 Sep 2017

eReleases is more than just a PR release outlet. They provide excellent customer service, an experience you typically would not get for the cost effective platform.

Miguel L19 Sep 2017

Always simple and accurate, plus love the "human backstop" to the uploading front-end. They really make sure it looks good, and suggest alternate headlines & captions to improve readability. Great service.

Mary R23 Aug 2017

Easy loading and great customer service from the team. It's easy to talk to someone on the phone or chat.

cynthia wBC, Canada18 Aug 2017

I love ereleases, and I only use ereleases for press releases in the USA. The customer service is top-notch, and they really know what they're doing.

Jocelyn H11 Aug 2017

Customer service is the best that I have EVER experienced. The press release service provides an easy and economical way to expand our business. Thank you!

Jennifer DGA, United States18 Jul 2017

eReleases has been great. Not only was the press release process simple and painless, the followup was amazing. And we got great results! We'll definitely be using eReleases for our PR in the future.

Vasileios S17 Jul 2017

Amazing chatting customer service even before acquisition of the product. They worked on our PR without any guarantee that we would enroll!

Bree KAZ, United States23 Jun 2017

It was always great working with eReleases. They constantly run specials rewarding companies that use them often. Their staff is always great to work with, helpful and very knowledgeable. I have worked with lots of PR distribution companies and eReleases is by far my favorite.

Heather DCA, United States16 Jun 2017

I've used many different wires and the team at e-releases have been the best. Thanks!

Squatty P12 Jun 2017

I am thrilled with the personal help I received with this release. I needed to reword a few things and the customer service team was easily accessible and extremely helpful. So much so that I purchased a package of 12 to run our future Press Releases through eReleases.

Cara P07 Jun 2017

Ereleases is the best PR platform I've found to really get in front of journalists.

Jan H25 May 2017

ATO Experts Ltd. (https://itil.zone) is highly satisfied with ereleases.com services and cooperates for more than 2 years on a continuous basis.

Evelyn DWI, United States13 May 2017

From past experience I know you folks are great! I plan to have my latest book published before the end of this latest BOGO that I purchased. When my book is published I will submit the three releases that I purchased. A-One guidance -- always from eRelease staff.Most appreciative.

Betsy D24 Apr 2017

Love Mickey and Team. I've been working with them for years and they are consistently reliable, thorough and affordable. Most importantly? Client always loves the results from e-Releases. Thank you!

Neil JCO, United States24 Apr 2017

William Howard Taft University has been extremely pleased with eReleases. We have been a customer for many years and have never had any issues, only results. These folk are easy to work with, very flexible and responsive and NICE!

Jocelyn H20 Apr 2017

One release and great response and great customer service. It's like having in-house PR distribution!

Quintin L. L12 Apr 2017

There is no better press release company than ereleases. From their interface for posting, to their customer service, they are the best.

Faith P31 Mar 2017

I am really impressed with ereleases - finally an organization that has the right balance of service, value, and know-how. Way to go, ereleases!

James DBC, Canada24 Mar 2017

eReleases provided timely and professional responses to our enquiries. They are a hard-working group who appear to enjoy their work. The platform for uploading press releases is well-designed and user-friendly. Congratulations and keep up the fine work.

Diane M01 Mar 2017

Excellent Experience in terms of customer care and support. The writing support was also helpful and I was very pleased with the written press release.

Lisa P06 Feb 2017

Love e-releases. They are super easy to work with and very helpful! It seems the minute you get on there, there is someone holding your hand throughout the process. The E in e-releases stands for "Excellent" to me and my company.

@UstpacAdvocacyDC, United States27 Jan 2017

Smooth, easy, friendly. Levels the playing field for non-profits to put their opinion/cause out.

Quintin L. L02 Jan 2017

ereleases is the best, easiest to work with press release system in the world. We have used them for years, and will continue to use them.

Geoffrey I18 Dec 2016

Press releases usually take a while to write, process, and get approvals. Suddenly it's time and you better be ready to publicize. erelease makes the publishing part easy. And they review the release for stupid grammatical errors which I greatly appreciate.

Preston KTX, United States17 Oct 2016

Kudos to Katie. Salutes to Samantha. They were patient, never condescending as I knocked the rust off my e-releases "console." Pleased that media queries came quickly and when I was "not looking," they followed up with a phone call. Looks like the business publications pick-up and put on their we

Angelo E29 Sep 2016

Greatest customer service in the sea of disregard. Love these guys

Luca S20 Sep 2016

Love working with e.Releases...unlike many Internet-based companies we deal with, you get a sense there are real people behind this and people dedicated to great customer service and experiences.

Jared06 Sep 2016

Very good customer service. I'm impressed with the responsiveness. I've had a great experience in the chat window in getting all my questions answered AND no upselling. And when I ordered my selected distribution plan, a customer service rep called me within a few minutes to make sure all my quest

Lisa P06 Sep 2016

I love eReleases. They have an awesome service, amazing people, a great product, and a revered brand. They are my business boyfriend.

Elise SMN, United States02 Sep 2016

I've been in PR for three decades and e-releases is by far the best service for small agencies and businesses. They are knowledgeable, friendly and very willing to help. Hands down, I will continue to choose e-releases over other press release distribution services.

Faye O03 Aug 2016

A lot easier since I last used you guys in 2014! I am very impressed that after we signed up with e-releases, I received a nice letter and Mickie Kennedy's book "Beginner's Guide to Writing Powerful Press Releases." Following that, I received an email from one of your associates with a list of ideas

Erin H01 Aug 2016

Easy to navigate the site when submitting a press release and if you do have ANY questions, they are instantly answered. For budget conscious clients, this is a very valuable resource for press releases.

David RTokyo, Japan30 Jun 2016

I have had nothing but very positive experiences with eReleases so far. I do a lot of business with companies in the US (I am based in Tokyo), but this is the FIRST time that any service provider has actually called me overseas and said, "Thanks for using our service. How can we help to improve your

Is it Time to Fire Your PR Agency?

When’s the last time you graded your PR firm? If it’s been a while, the time to reassess their performance is now. See, too many companies blindly trust their PR agency to always do the right thing for their business. They assume the PR people are the pros, so they give them all the room they need to do their jobs.

But the truth is you can’t always assume your PR agency is pushing your business in the right direction. That’s why it’s important to reevaluate their performance on a regular basis. If you see any of these signs, it may be time to fire your PR agency.

Your competition gets all the headlines – Okay, so you’re not going to get every headline out there. Sometimes, one of your competitors will steal the limelight. However, this shouldn’t be a regular occurrence. With the right PR firm, you’ll be stealing the headlines too. So, if you don’t seem to be getting any substantial media coverage, but your competitors are, then it’s probably time to fire your PR agency. The opportunities to tell your story are always out there; you just have to find a PR agency that will seize those opportunities.

They always have excuses – Excuses are like bellybuttons. Everybody has one, and they all stink. You didn’t hire a PR agency just to get one excuses after another about why you didn’t get that headline or why your company is constantly getting slammed by bloggers. If you’re paying thousands of dollars each month to a PR agency, you don’t need excuses…you need results. And if your agency can’t show you actual results based on solid PR measurement, it’s probably time to fire your PR agency.

They haven’t adapted to new media – Too many PR firms are stuck in the past. That’s not to say that the old school way of doing things is irrelevant, but the best PR firms realize the power of the new media as well. They know how to pitch to influential bloggers who can help your company directly reach its target audience. They also know how to leverage social media to create a buzz about your brand. And they know how best to distribute press releases online to get your company maximum exposure and improved search engine presence. If your PR agency doesn’t know how to reach the new media, it’s probably time to fire your PR agency.

Your target audience still doesn’t know who you are – If after giving your PR agency time to create and implement a campaign you find that your target audience still doesn’t have a clue who you are or what you do, it’s probably time to fire your PR agency. The best PR firms know how to get you media coverage on the blogs, print publications, TV shows, and radio programs your target audience enjoys.

Have you ever had to fire your PR agency? Share your experiences by leaving a comment.

Mar 16 2010 at 5:32 am

I think that the fact that your pr agency always have excuses is not such a big mistake, because if they are able to invent these, they may be good in their work, even thought is not in your interest to pay for these excuses, but they are able to manipulate the people whom you are trying to reach for. But if they haven’t adapted to new media, is terrible. You can’t be a pr agency if you aren’t familiarized with new media.

Mar 19 2010 at 11:07 am

Mar 19 2010 at 2:44 pm

Some good insights, but a very tactic-focused list. PR is about nurturing intentional two-way relationships that help translate the brand you promise into the reputation you earn. Media relations and social media are tools in the tool belt, but far from the end all-be all.

If firing or hiring an agency is based on the clip count or Twitter followers, the organization is missing the point (and power) of PR.