Ardmore Family Practice Patient Services

Patient Information Services

To best serve your healthcare needs and to make your visit as pleasant as possible, we have compiled the following information.

Appointments

In an effort to reduce the amount of time you spend in our reception area, all patient visits are by appointment. We do keep appointments for same day scheduling to accommodate urgent and emergency needs of our patients. If you are scheduling an appointment for routine physicals, female exams or health maintenance, we encourage you to schedule these appointments well in advance. Obviously, illnesses can arise suddenly and we will make every effort to schedule an appointment for you as soon as possible and with your primary care provider if they are available.

Please have your insurance information available when you call to schedule your appointment. Arrive fifteen minutes before your scheduled appointment so that your physician/nurse practitioner will be able to see you by the time of your appointment and to complete or update patient information. If you arrive late for a regularly scheduled appointment you may be asked to reschedule at the physician/nurse practitioner's discretion.

Confirmation and Cancellation

You will receive a phone call, text message or email from our appointment reminder system, reminding you of your upcoming appointment. If you must cancel an appointment, please call us as soon as you become aware that you are unable to keep it. We would appreciate at least 24 hours in advance if possible. We would like to help you reschedule, and your previous slot can then be given to another patient.

If you fail to give us notice of your cancellation, our policy is as follows:

Thank you for choosing Ardmore Family Practice as your medical home. Our goal is to make your first visit as convenient and simple as possible. To help us achieve this goal, arrive thirty minutes before your scheduled appointment to complete necessary information on iPad. If you arrive late for your new patient appointment you may be asked to reschedule at the physician's/nurse practitioner's discretion.

Emergencies

If you find yourself in a medical emergency, please call 911 or go to the nearest Emergency Department. Please know which Emergency Rooms are approved by your insurance company.

Medical Needs

After Hours, Weekends, Holidays

After hours, weekends, and holidays calls are directed to a remote voice mailbox which immediately alerts the on call clinical staff or physician. Please leave your name, phone number and a brief description of the problem. The on-call clinical staff will respond as quickly as possible. Medical calls are triaged by one of our clinical staff.

Please use evening and night calls for emergency conditions only. We will not prescribe medications or authorize refills, including refills for pain medications and antibiotics.

Testimonials

Dr. Sapp will be my doctor as long as I’m living and I have recommended her to friends of mine that needed a doctor.

Dr. Sapp is extremely helpful, friendly, articulate and professional. I am a new patient, and I found her to be very thorough in her suggestions and comments. I am very glad that Medicare helped me choose her…She is a very knowledgeable doctor and a wonderful human being.

Dr. Sapp made me feel that she truly cared about ME and my health concerns. That is important to me.

Dr. Sapp is equally outstanding in working with me through the patient portal. I am so glad to have a secure email resource with AFP.

Caroline is awesome. She explains everything in great detail and encourages me.

Best PCP I’ve ever had! Dr. Rosen listens, communicates in terminology lay person understands, doesn’t chastise if you backslide, but explains need to stay on track, allows you to be apart of your care. Staff is the same way. All make you feel like a patient, not a number to be herded through for profit.

I drive 140 miles round trip to be their patient. That speaks volumes. On my first visit as I entered, I made note of the fact that Donna and the rest of the office staff acted like they were really glad to see me, thusly I felt welcomed. In subsequent trips I learned that I was wrong as this was not an act but VERY genuine and sincere. This place provides good medical care as their standards never deviate below excellent. It is amazing how they operate in such a team effort. What is even harder to believe is they way that the insist that I am also a member of that team.

Always very knowledgeable and I have great confidence in her. Provides helpful information to me, listens well, and answers my questions when I have them.

Caroline is awesome. I always leave my appointments with a clear plan for my improved health.