I AM SURPRISED corporate hasn't pulled franchise. Wireless was not very good. Condition of bathroom is poor.

Genuine Hotels.com guest review

5 night business trip Aug 19, 2012

A Traveler

US

3.0 / 5Good

"Close to main Highway which access many key areas."

We stayed at this hotel for 4 nights. When we checked in the first night, the AC wasn't working at all (no power). I called the front desk the young lady came right away and tried for the longest to fix the problem but was unsuccessful. She said she would have maintenance come first thing the followng morning as there were no more rooms available. That night was like sleeping in an oven. The following morning I call the front desk and they sent maintenance man right away. He tried several remedies and was unsuccessful also. He said his supervisor was off and we will have to be moved once a room become available. Front desk later called to say they only had 2 separate studio rooms available only that were on the same floor. We had no other choice but to take these 2 rooms. Therefore, we were in one room and the children were 2 doors down the hall.

Genuine Hotels.com guest review

4 night family trip Aug 10, 2012

A Traveler

US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding

"Great Service"

Great room

Genuine Hotels.com guest review

Response by TownePlace Suites By Marriott Miami Lakes

Thank you for staying with us and for sharing your feedback. I am glad you enjoyed your time with us and look forward to your return.
Best Regards,
Hotel Manager

2 night trip Jun 18, 2014

TB

AS

The following reviews were posted by hotels.com guests from other countries:

El hotel esta muy bueno, lo recomiendo para las personas que vienen de otros paises, buenmprecio y muy buenas condiciones.
The hotel was great, I recommend it to peiple who come from other countries. It has a good price and good conditions

TripAdvisor reviews for TownePlace Suites Miami Lakes

Most recent traveler reviews:

Overall Rating

"Kind of dirty and not enough parking"

06/30/15njd1488Tampa, Florida

I paid $85 per night, which is about what someone should pay to stay here. Although it appears to be nice and updated, on second glance, the carpets are dirty, fixtures are rusty, etc. The room had a very strong smell, like mold and mildew. The parking is terrible. But the staff was friendly and the sheets were clean and the price was good and the kitchen was nice.

Overall Rating

"Great kennel"

06/28/15MikeTretickJacksonville, Florida

Although I have stayed here an average of five weeks per year, I can no longer recommend TownPlace suites. Two large aggressive dogs barking all day and all night were only part of the problem. The lack of hot water topped it off. I'm crossing this place off of my list. I have given them very favorable reviews in the past, but for some reason it has really gone to the dogs.

Overall Rating

"Budget Conscience Beware!"

05/14/15DestinationJeffWilmington, Delaware

I'm a fan of Marriott hotels. As a platinum elite member, I stay in a bunch year after year. This hotel, however, is below subpar and someone from Marriott better pay attention. I can tolerate a lot, however here's a list of issues I experienced:
1. The room smelled of mold.
2. The reason the room smelled of mold… the carpet around the air conditioner was soaked. Discovered this by walking around in my socks! Disgusting!
3. The bathtub was not cleaned (actually had what looked like remnants of throw up on the rim). Really disgusting!
4. The sink would fill up within seconds and took minutes to drain.
5. The sink faucet leaked spreading water all over my toiletries. Quite frustrating.
6. The light over the bed when on… actually turned off and on without any help from me.
7. The front desk staff, while friendly, was often more focused on other details than being concerned about me, the customer. I went down to the front desk several times and unfortunately experienced the same result (nothing that would come close to exceeding my expectations).
8. Hey, the bedroom light just turned on again! Lol.
Bottom line: I can't believe I spent more than one night in this hotel.

Overall Rating

"Very Nice Hotel"

03/23/15BAE2013AKey West, Florida

I had very low expectations for this hotel after reading the reviews. However, I can honestly say that the hotel exceeded my expectations. The lobby is small but it has a modern feel and the receptionist was very kind and helpful. The hotel is split into two separate buildings and we stayed in the building opposite the lobby and found it to be very nice. I didn't notice a bad smell in the corridor or room, and our room was impeccably clean. The room itself was very large and had a very large desk area, kitchen, TV, chair, and comfortable bed.
The location was excellent and was right across from chipotle, Starbucks, and many other smaller stores. The area also felt very safe. The hotel was pricy for a 1 night stay, but was well within average miami hotel prices. We did not eat breakfast at the hotel, but found some nice restaurants nearby. I would definitely stay here in the future.

Overall Rating

"Great Location For Business In Miami"

03/22/15Dewayne TChattanooga, Tennessee

Walking distance to several restaurants & a CVS. A very large park is around the corner and the access to the highway is not far. The hotel is nice and clean and quiet. I will more than likely stay at this location during my next business trip to Miami.

Overall Rating

"Avoid this place!"

03/15/15vondel33Bruges, Belgium

From the moment you enter the reception-lobby, you know: this is the wrong place! The reception is just good enough for the cheapest motel: small, oldfashioned, cheap. The room is too small to be a nice suite, very oldfashioned furniture, the baddest cheap flower-smell, which you only find in some bad roadmotels. Breakfast area is small, with only some tables. We had a jetlag, arriving from Europe and did not want to change to another room (better smell), same cheap, oldfashioned look.
We informed the frontdesk about all this and were told that a manager was there at check-out. Not in this hotel however, as the young lady made us return 10 min later, she had to contact the manager. we returned and still no answer 'I have to contact the manager...' We had enough of all these lies and asked for a discount, only 10.000 points could be given, which we refused. We proposed a discount on the rate, nothing less, so one of the young ladies approved this.
This hotel wtth unfriendly frontdesk-staff, might charge 85USD+ tax, which is high enough for the quality they offer.
Go to the Residence Inn Miramar= a wonderful place!
We regret very much our stay here, we love the Marriott-group, this is a mistake.
Shut down or renovate this hotel!

Overall Rating

"Hotel"

02/26/15Amanda PToronto, Canada

This place was terrible, built and decorated in the the 70's and possibly cleaned in the 90's. Room was dark and smelled moldy, no business being associated with Marriott! We booked at the last minute as we missed our connecting flight to Grenada.

Overall Rating

"Not a Marriott"

02/21/15Mike MSouth Haven, Michigan

Not good, very hard to find at night as they don’t have a light on the sign. We checked in and that was fine but then we walked in the corridor and the smell is God awful I cannot even describe how bad it was. The room looked clean and had a nice kitchenette with all the utensils. We were going to be using the fold out bed and when we opened it up both the covers and mattress had nasty stains. We called the front desk and they came and replaced it. The next morning we saw the sofa bed in the trash. The commode in the restroom was clogged and call the desk again and the clerk cleared it or so we thought. After one flush clogged again, I guess that’s why he left the plunger. Went to get some ice from the machine and that was broke ask the clerk for some ice and he said he would fix it. I will say the clerk was very helpful but could tell he was almost embarrassed about the condition of the place. We made it through the night and could not wait to get out the next day. I will however say that the breakfast bar was very good. I’m shocked that Marriott would put their name on a place in this condition.

Overall Rating

"Just ok"

02/17/15CRtravelerDenver_CODenver, CO

This is a property that needs some attention. When you go down the halls to the rooms they are all dinged up and paint is chipped. The place smells musty and the carpet needs some help. This is not usually how a Marriott is! I was not impressed. The room was nicer once you got past the hallway. We had a hard time even finding the check-in. It doesn't look like anything but another entrance. Very strange. The staff was awesome in helping us find a good restaurant and were very attentive. Make sure you ask them about the Cuban restaurant across the way. It was outstanding!!

Overall Rating

"Sorry to say this but I won't be back"

02/16/15J TMontreal, Canada

First of all, they don't have a regular room so they put us in a handicap room and to be honest I don't really care about it but arrived in the room I saw the kitchen cabinet was broken/badly made... But as we intended to go around so we just need a place to crash in so we didn't really care to ask for another room...
Secondly, I don't know what kind of product that they use to clean the hotel / carpet but it has a very strong smell that we had to open the windows for days ...
Thirdly, sincerely, I never had a single breakfast while I'm there because their breakfast was a joke ... ! Every morning I have to cross the street to go to Starbucks to get my breakfast ...
Last but not least, furniture are so outdated ...
It happened that I have to cross the staffs and I got a feeling that none of them are happy of working there!
To be honest, I've been in differences types of hotels but never likes this one!
If you just need a place to crash in and you don't want to pay too much so maybe this is the place ... but if you have a choice then I would strongly suggest you choose a different one ...

Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews