Zoo Printing Complaints & Reviews

Let me tell you about our experience with Zoo Printing. The company is disorganized, the customer service is in the toilet, there prices are a little higher than other trade printers and their quality is inconsistent at best. We worked with them for a few years, we even tried their branded website scam. It's just not a great company to work with. We now send our outsourcing to 4over and they do a great job, at a better price, and they're not as cocky as Zoo. 4over goes above and beyond to keep their customers....

I’ve had a problem with zoo printing as well, they sent me a coupon for business cards and I decided to use it, so they sent the package to my p.o box by UPS, (ups never delivers to a p.o box). Instead of my physical address. When I called them they said it would cost another 15.00 dollars for them to reroute the package to my home. So I decided to cancel the order and they have not credited my credit card, so every time I call them. They keep telling me that it will be taken care off right away, but they never get it done.
I use a company called LVC Printing Network, ever since and...

I've read all your Posts and have to say it is ALL true, both the good and the bad. I have been a customer for two years and have been both pleased and livid with these people. They are horrible with communication and will not take responsibility for any mistake they make and will charge you for yours, period. There are no refunds, just House Credit, even if it is their mistake. My latest beef is with the branded website annual renewal fee. I received two emails reminding me that the annual renewal is due and neither one mentioned that they were DOUBLING the annual fee. That is just bad business...

We've been using their service for more then an year, and we did not have problems with them until recently, but it seems like they have grown and could not handle the load anymore. And the same is true for their customer service.

I have placed the order for business card, and I paid extra choosing the option to have them processed the next day. I also ordered the 2 days shipping as I needed to have them in 5 business days.

I assume that the giving one extra day will be enough. However, when I checked the order status in 3 days I saw, that my order is still not...

We've been using their service for more then an year, and we did not have problems with them until recently, but it seems like they have grown and could not handle the load anymore. And the same is true for their customer service.
I have placed the order for business card, and I paid extra choosing the option to have them processed the next day. I also ordered the 2 days shipping as I needed to have them in 5 business days.
I assume that the giving one extra day will be enough. However, when I checked the order status in 3 days I saw, that my order is still not shipped. I called...

I have never seen a company with such horrible customer service. Almost impossible to get anyone to call back. No way I'll renew my contract.
My advice, don't waste your time or money doing business with them!...

I switched to ZooPrinting in hope of getting a better service than their direct competitor.

I requested a custom quote, placed an order, didn't ask for a proof, because I didn't have time for it (needed an order to be shipped on Thursday, 25 the latest, because the customer's event was on Friday!!!). File WAS print-ready. They sent me a proof anyway, which delayed the order by 1 day. I call to ask why they sent a proof, didn't get a clear answer, but promised that the order wouldn't be delayed and will ship on Wednesday, or Thursday is the latest. I needed...

I've had it with Zoo Printing. I have tried out their service with a few order over the past pyear and they have misprinted about every third order and their customer service sucks, yet they keep pushing me to buy into their affilliate program.

They absolutely DON'T CARE about the errors. They are probably the lowest printer nation wide and apparently making so much money, they dont really care about retaining loyal clients. Their samples looked great but my experiences with them have been risky to say the least. They have costed me time and money remailing misprinted samples...

Hello, Everyone! Just letting you know that people who are putting their complaints against Zoo Printing are not all LEGITIMATE. I am very happy with ZOO Printing! Why don't you give them a try and you will see what I mean.

This is a company, that if you are putting your reputation on the line with your clients, that you DO NOT want to use them

I was wanting to move my printing from the current printer I use, so I sent a small job to Zoo Printing zooprinting.com. The process was pretty smooth and the turnaround time was what was promised, but that is where it stopped.

When I received the order, the color of the print job between the front and back was terrible! The exact blue on the front of the card, was purple on the back of the card. I phoned their customer service and they said that...

I cannot understate what a horrible experience dealing with Zoo Printing can be. I am motivated to write this out of my love for humanity and to help others avoid pain. I have used Zoo for a while in 2007 and again in 2008 after they promised that they overhauled their customer service problems (they got worse).

I assume that you're in the need of printing and that you expect that this printing will be of reasonable quality and you have a deadline of some kind. You may even be a poor unfortunate soul who has a client you're trying to service or worse: you have a client with...

I've been in the graphics industry for 25 years and have worked with a number of printing companies in that time. I've never had an issue like I had with Zoo Printing. First they changed our graphics files without telling us. Second, the quality in the printing is just poor. The trim actually cut off some typography at the bottom of the page. (I've done this enough to know what is acceptable and what isn't. This is just poor workmanship, any two-bit printer in the world could do a better job than this.)

Placed 7 orders for business cards. Their site promises 1-2 day turn around. Business Card Orders have taken up to 15 days.

1. They do not return e-mail inquiries or inquiries sent via their web site

2. They have extremely unprofessional/condescending customer service representatives

I called in and spoke with Ronnie who was not able to help me determine the status of my order, so he transferred me to someone's voice mail. I called in again and spoke with Aaron who, in the middle of our conversation...