Lips

Frequent Asked Question

Your shipping confirmation email includes a tracking number for the order and the delivery carrier’s URL. To review the status of your order, select the link to the carrier’s website and follow directions to enter your tracking number.

You can also go to your Infracyte.com account to find order details including shipping dates and tracking numbers. Select the “order status” button to view your order history.

If you still need assistance please contact Customer Support at: [email protected]. Include your order number and email address associated with your Infracyte.com account. A customer support representative will assist you within one business day.

Most orders are received within 7-9 business days from the time they ship. There can be exceptions due to unexpected weather conditions or other unforeseen events. We ask that you allow up to a total of 7 days for delivery from the time you receive your shipping confirmation. You can view our standard delivery information here.

If you still haven’t received your order, we’ll help track it down and make sure that you get your order as quickly as possible. Contact Customer Support at [email protected]. Include your order number and email address associated with your Infracyte.com account. A customer support representative will help you within one business day.

If this isn’t the problem, contact Customer Support at [email protected]. Include your concern, order number and the email address associated with your Infracyte.com account. A customer support representative will assist you within one business day.

As soon as your order is on its way, we’ll email a shipping confirmation. The email address you provide is the one we use for any order updates. To ensure SkinStore.com emails are not blocked by your provider’s filter, you may also want to add [email protected] to your email address book. You can also go to your My Account page to find order details including shipping dates and tracking numbers.