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Reasons why your SKU is notlive and how to fix them.

Lazada Support CenterApril 17, 2017 10:29

At Lazada, you can only truly reap the benefits of your hard work as a seller once your products are live and viewable. Thus, you need to make sure that your SKUs are in tip-top shape once you upload them.

However, it's inevitable that a number of your items will encounter a problem during the product creation process. Fixing your SKUs and resubmitting them for product is the solutions for such moments.

Here's a compilation of reasons on why your SKU is not live on LAZADA.

Product was rejected.

Your product has been rejected by the Quality Check Team due several reasons. Please check your poor quality tab and read your rejection reasons in order to fix your SKUs accordingly.

Product is prohibited and was taken down.

Due to the semi-automation of our QC process, some of your SKUs might temporarily go live on our site. However, content team is now performing Post-Live checks in order to determine the quality of those temporarily live SKUs. Hence, prohibited SKUs are still taken down regardless if they have been activated on our site.

Product is out of stock.

It pays to check your LAZADA inventory regularly since out of stock SKUs are deactivated once their quantity falls down to 0. Simply go to your seller center account, click the Product Tab and Manage Products , followed by clicking the Sold out tab in order to view such SKUs.

Seller account has reached OVL.

Every Seller has an Order Verification Limit which means that ALL OF THE PRODUCTS under a seller account will be non-viewable in the site once it has reached a certain number of orders for a particular day.

Your Product is in the Andon Cord list.

Returned products are a sign of bad customer experience. If your product has a high return rate, it will listed under Andon Cord. SKUs under this list will undergo additional checks before being reprocessed. You may contact the seller experience team for more information regarding Andon Cord.