Help Desk/Technical Support, A.S. (2137)

This degree prepares students for entry-level positions in the fields of help desk services and technical support working with software applications, technical support, problem solving, trouble shooting and customer service.

Those who enroll in this certificate will leave with an IC3 certification. Additionally, students in this program may choose to earn the Microsoft Office Specialist and/or CompTIA A+ nationally-recognized certifications. On average, full-time students complete the degree in two academic years (fall, spring and summer). Many of the courses are offered in the evening and via the Web. Part-time enrollment options are available.

TCC offers a series of certificate programs that build to an Associate in Science degree in Help Desk/Technical Support. Students may begin with any of the certificates, or enter immediately into the degree program. Each certificate or degree will provide students with the skills and credentials to move into the job market or advance to the next academic level.

Program Details

Program Purpose:
To provide students with extensive training in software applications, technical support, problem solving, troubleshooting and customer service.

Employment Types:
User support technician, help desk assistant

Program Length:
63 credit hours

Admission Requirements:
Admission requirements for TPP programs are the same as admission to the College: standard high school diploma or GED diploma. Most TPP program courses require students to be College-ready, which means the student must have appropriate placement scores, complete any needed developmental education or meet the requirements for a documented exemption.

Note:

To satisfy State Board of Education Rule 6A-10.030, students must earn a grade of “C” or better in any Communications, Humanities, History/Social Science or Mathematics course used to fulfill general education requirements.

Program Courses (43 credit hours)

Not all courses are offered in all semesters. View course description for availability.

​Students who have not taken an online class at TCC before will need to successfully complete CDL-STU008, Introduction to Distance Learning, before registering for web-based courses. Introduction to Distance Learning is a free, non-credit online workshop that will help distance learning students succeed right from the start.

First time at TCC students who will complete their program of study entirely online should register for CDL-STU007, Distance Learning Online Orientation, before registering for web-based courses. Distance Learning Online Orientation is a free, non-credit online orientation that meets both the orientation and distance learning workshop requirement and is for first time-at TCC students only.