Have Ademco. Switched to VoIP. Need a new system. What do you recommend?

The issue sounds like a problem with VOIP. This is an issue that we are encountering in the alarm industry everyday. These systems are not designed to work with VOIP ( which stands for Voice Over IP, NOT Data Signal over IP).

The solution to this problem is a cellular module. These are available for most newer systems on the the market.

Long story short, VOIP is not the ""solution"" that AT&T, Vonage and other companies claim it is. You are better off without them in the long run. The money you save by switching to it, will be spent using an alternative method to make sure your Central Station gets your alarm signal.

We always recommend the SimonXT with SafeMart's revolutionary Plug and Protect. SafeMart has redefined how a security system is delivered and setup for our customers. Check it out at SafeMart's Plug and Protect.

Comments

If you prefer to stick with Honeywell brand (which owns Ademco) you could upgrade to the new Honeywell Lyric Security & Automation controller. You won't need a separate panel, it communicates via WiFi with the Six series sensors, has cellular communicator card that can be swapped out with a system reboot and has multiple automation protocols supported/upgradable.

Mind the DTMF mixed quality BADLY effects your communications. I have a real story for you; I'm calling one of my banks, they Rep is transferring me to a robot to enter my pin #... I'm entering it, and the robot can't understand the pin. The robot says to enter again... after 3 tries it gives up. ...., and it does not understand your commands due to the line in not DTMF. You must troubleshoot DTMF problems with your VoIP connection through https://route-test.com/voip-quality-delay-jitter-measurement/. They offer free testing credits. You can find the solution quickly. #VoIP