Terms & Policies

Privacy Policy

Rocburn Limited take your privacy seriously and all information is collected and stored in accordance to the Data Protection Act 1998

The information we collect from you is used to both process your order and to provide you with the best possible service

Financial information such as credit or debit card information will only be used for processing a specific transaction and will not be stored by us for future use

We may use your information to notify you of updates to our website or product range, but this information is not shared with other organizations for commercial purposes

Should you receive a marketing e-mail from Rocburn Limited you will get the opportunity to opt out of future communications by either ticking an opt out box or emailing us on sales@rocburn.com to advise us you no longer wish to receive updates

Should you wish to check the information we are storing about you please e-mail your request to sales@rocburn.com, and should you find any inaccuracies we will delete or correct it promtly

Delivery Policy

Rocburn Limited send goods using a variety of carriers depending on the size weight and speed of delivery

Our aim is to provide the quickest and most cost effective service to you and a typical order will be dispatched for next day delivery

Should you required a specific delivery time such as an AM delivery please request this at the time of ordering and you will be given a price based on the products and delivery location

Our standard carriage charge is £9.95+VAT and is a next day service. The delivery service to some areas such as Northern Ireland and the Scottish Highlands and Islands may vary, you will be notified of this at the time of ordering

Should stock not be available you will be notified at the time of order and kept up to date with your orders progress

You can track your order by e-mailing sales@rocburn.com we will either track on your behalf or if the service chosen has the facility we will provide a tracking code for you check progress

Return / Refund / Cancellation Policy

Damaged Goods

On receipt of your order please check goods for any damage or sign for the goods ‘unchecked’ to enable us to process a claim with our carrier

If you have recieved goods damage please notify us within 3 days of receipt of your order

Short Deliveries

On receipt of your order please check for any shortages and notify us within 5 days. Claims outside this period cannot be accepted

Incorrect Goods

Should you recieve incorrect goods on your order please notify us within 5 days and we will arrange to collect and re-delivery the correct goods to you or offer a full refund

Cancellation

Should you wish to cancel your order prior to dispatch please notify us by telephone as soon as possible

If goods have already left us please return the goods to us on receipt and we will give you a refund excluding carriage costs incurred by ourselves

Returns – Standard Stock Items

Should you wish to return goods with are standard stock items with no reason please ensure you

Notify us of the intention to return a product within 5 days

Returned the goods to us within 30 days of notification at your cost

Please ensure the goods are in there original condition, they have not been used and are in there original packaging

Should damage occur while the goods are in your care we cannot issue a refund

Goods are deemed to be in your care until they arrive back at our premises

Goods returned will be subject to a 25% restocking charge

Returns – Special Stock Items

Should we source special stock items for you we may not be able to accept the return of the stock if the goods are as requested by yourselves and not incorrectly supplied by ourselves

To discuss the terms of a special stock refund please contact us on sales@rocburn.com as the item may be subject to a re-stocking charge which will vary depending on the product supplied