EagleCash™

Common Questions

How does an EagleCash™ card work?

Customers insert the EagleCash™ card into the store Point of
Sale terminal when instructed to do so by the cashier. The
available balance on the card is displayed on the terminal. The
cashier enters the purchase amount into the terminal, then the
customer presses “Yes” to approve the sale. Within seconds, the
value of the purchase is deducted from the card. The new
balance is displayed on the terminal, and the card is released.

Can the customer cancel the transaction?

Yes, to cancel a transaction on the Point of Sale terminal, the
customer presses “No” instead of “Yes” when prompted to approve
the sale.

Is the card secure?

Yes, your card is protected by advanced cryptographic technology
which ensures the card is valid and the balance is accurate. If a card
is lost, it can be "hotlisted" which tells card-accepting devices that
the card has been cancelled. Information stored in the EagleCash™
system permits value to be restored to a lost card. A PIN is issued to
secure transactions at the self-service Kiosk. Your electronic
currency is secure and protected.

How does the customer know how much value is on their EagleCash™ card?

The “balance” of the EagleCash™ card is displayed when the card
is inserted in a Point of Sale terminal, or at a self-service Kiosk
(where available). Once the transaction is complete, the terminal
displays the “new balance”. The customer can keep paying with the
card anywhere it is accepted until all the electronic currency has
been spent. The customer can reload the card at the Finance Office
or at a self-service Kiosk (where available).

What does the customer do if there is not
enough value left on the EagleCash™ card to
cover the purchase amount?

The customer can pay the difference with cash, check, or a
credit/debit card; or cancel the sale.

What should be done if the customer thinks
his/her EagleCash™ card has more value than
the balance showing on the EagleCash™
terminal?

The customer should request a transaction detail report from the
Finance Office or obtain one from a self-service Kiosk (where
available).

How does the kiosk work?

The Kiosk has a "Smart Card" reader that prompts you for your PIN and reads the banking information you provided when the card was issued at the Finance Office. Cardholders select the type of
transaction they want to perform and the amount of funds to transfer.
The cards are re-valued at the Kiosk and are ready for immediate use.
Funds will be debited/credited to your U.S. designated checking/
savings account. Receipts are available for all transactions.

When is the kiosk available?

The EagleCash™ Kiosk is available to manage your funds 24 hours a
day, seven days a week.

How much money can I transfer?

The local Command establishes the daily withdrawal limit. Please see
the Finance Office for details.

Is there a fee to use the kiosk?

No! There are no transaction fees associated with the use of the
EagleCash™ card or Kiosk.

How will these transactions appear on my bank/credit union statement?

Kiosk transactions will be reflected on your checking/saving account
statement and contain the description "US Treas- EagleCash Kiosk"
along with the associated date and amount of the transaction.

How do I know my card will work in the kiosk?

Your EagleCash™ card will only work in the Kiosk if you enroll at the
Finance Office for this service and provide your bank routing number.
If you insert a card that has not been enrolled, you will be prompted
to go to the Finance Office to enroll. Enrollment is easy and convenient!

What if my bank/credit union doesn't honor a kiosk transaction?

In cases where the transaction is dishonored due to incorrect account
information, the US Dept of Treasury will work with the local Finance
Office to get the banking data corrected. If the transaction is returned
because of insufficient funds, it will be represented up to two more
times, coinciding with military pay dates. You are responsible for any
bank fees due to insufficient funds. In either case, by signing the ACH
Enrollment Authorization, you authorize the US Dept of Treasury to
collect negative funds immediately from your pay.

What if I make a mistake during my transaction?

Simply press "Cancel".

What if I don't agree with the balance on my card?

Print a Transaction History Report and contact the Finance Office for
assistance.