no-nonsense innovation

Testimonials

Clients and colleagues have been known to tickle my ears from time to time. Here are a few nice things they’ve said.

“I would recommend Sean Miller in an instant. I’ve worked with many consultants over the years and without doubt Sean is the consultant that has introduced new concepts and ideas which will be used over and over again to bring about positive and lasting business change. Sean’s is highly skilled at understanding the client’s needs quickly and suggesting innovative and creative ways to achieve the desired results. I would use Sean again and again and hope to enjoy a long working relationship with him.”

Nadia Bunyan, Head of Workforce Development, Barnardo’s

“I highly recommend Sean who worked with me on the design and development of a project and is, at the same time, approachable and very professional. He brought expert knowledge to the work and also the ability to unlock creativity in staff and volunteers. Everybody liked him and enjoyed working with him especially at a co-design workshop he facilitated for us. He guided us along the prototyping path, a difficult journey for some of us, with patience and good humour. Sean has left a lasting legacy for our organisation in the way we design and organise our development work”

Lynne Wealleans, Positive Ageing Manager, Beth Johnson Foundation

“Sean delivered a number of prototyping training sessions at York College over the past 18 months, with a range of our staff, and he also facilitated a number of prototyping sessions on our behalf. We found Sean to be extremely creative and his style to be highly professional, yet fun! He is extremely knowledgeable in his subject area and is easily able to deliver to staff with at a range of ‘prior knowledge’ levels. We would have no hesitation in working with Sean again.”

Sue Newton-Brown, Project Manager, York College

“Sean is a highly skilled professional with a deep and detailed knowledge of service design and protoyping. I employed Sean to train staff in understanding and developing these skills and knowledge. The programme of training received excellent feedback in all areas from the staff who have been able to translate them into practice. In addition, Sean provided critcal friend/challenge support for a year to help me and my team really embed and change the way people think about service design from the customers perspective. This work (in the early years sector) went on to receive national recognition at the LGC awards in 2012. Very supportive, inspirational and fun to work with .”

“Sean Miller worked with the staff at Lyme Park to improve the service offered to visitors. His approach was very well received by the staff and volunteers, he brought humour and a very relaxed atmosphere to the workshop, and quickly grasped the needs of the group.

He challenged and directed us with a firm and supportive approach. He was encouraging and interested in making a difference, and made the workshop feel bespoke. Most importantly he was genuine, used real language appropriate to his audience, and created a sense of buy in straight away. The workshop was a very important step in how Lyme Park looks after its visitors, and Sean delivered a relevant and inspiring programme that had immediate results; and I am sure we will work together again.”

David Morgan, General Manager, National Trust

“Sean has been absolutely invaluable in making our work on Maiden Lane happen. It has been a tricky job to manage, with lots of changes and variables, but he has not been swayed by this. He is great fun to work with and really good at getting a prize job done. What more could you ask?”

Clare Brass, Founder, SEED Foundation

“Sean has been a great asset to our clients this year, bringing tons of creativity and originality to our thinking around service design and creating Branded Customer Experiences.”

Andrew Shapiro, Vice President, Forum Europe

“Sean is an expert in service design and – perhaps even more important – an extremely pleasant person to work with. I have worked with Sean as a client in Danish Railways and have been amazed with his skills, experience and ability to explain his professional methods. As a business consultant collaboration is a required skill, which Sean masters to perfection. Our joint project was a truly inspiring learning experience for me as well as a valuable input to our work with service design.”

Mikael Fuhr, Director of Design, DSB (Danish Rail)

“Sean conceived, developed and led a highly innovative service design process with a wide cross section of staff, that not only laid the foundations of increased visitor satisfaction and raised performance, but ultimately catalysed cultural change across the organisation – leaving a lasting legacy of enthusiastic, empowered, and engaged staff. His enthusiastic, deft, good-humoured and supportive leadership throughout the process, was wholly infectious, and critical in ensuring buy-in from all those who took part, from Board members and directors to front of house staff.”

“Sean led interviews with a difficult customer segment for us. Seeing him at work he was able to elicit insights that formed a whole new way of thinking on how to handle things on a much more mutually beneficial basis. He coordinated well with the team here and put all sides at ease. He and his team deliverd a range of propositions I could feel confident in expanding upon to generate new business.”

David Overton, Former Innovation Manager, Ordnance Survey

“Sean helped me in a project when I was employed at Sony Ericsson. Working with Sean is actually a great pleasure, he’s a friendly, yet professional guy who delivers what has been promised, with that personal touch if his. He ‘walks that extra mile’ for the customer and that is something I really appreciate! I would gladly recommend Sean!”

Svensson Magnus, Former Product Quality Manager, Sony Ericsson

“I worked with Sean over a period of 1.5 years. Sean was managing the roll out of an important training program here at CWT. If I would mention some key words, they would be: Customer focussed Flexible Pro-active Friendly and of course a good sense of humor! Thanks Sean!”

“I have had the pleasure of working with Sean on a series of projects. His business consulting background combined with his experience using design methods enables him to plan and manage complex projects. This is particularly valuable in projects that require a combination of organizational understanding and empathy with users. One of Sean’s strongest skills is his ability to collaborate, both with clients, and with their customers. In the projects where we have worked together, clients have unanimously praised Sean, both for his skill and for his great attitude with people.”

Lavrans Løvlie, Founder and Director, live|work

“Sean epitomizes the best of Forum – clients love him for his leadership on consulting engagements while his colleagues love him for his creativity and humor in the midst of challenges. Among other things, Sean is known at Forum for the excellent work he did for one of our global clients – the client faced a difficult challenge getting stakeholders in Asia, Europe and North America on board with the project. Moreover, the client needed us to manage multiple suppliers to complete the project. Sean did all this and more with his usual grace and insight.”

Ed Boswell, President & CEO, The Forum Corporation

“I worked with Sean on a large, global learning design and rollout. Sean was the Project Leader. What impressed me most about Sean was his ‘balance’ under fire. Whenever big questions about scope or changes arose, he never pointed the finger. He only looked for options–and usually helped team members and the client to find them. I felt unusually well managed by Sean. His EQ (emotional; intelligence) is very high. He was a delight to work with, and drew out discretionary effort from me.”

William Spencer, Principal & Partner, Whole System Learning

“Sean has a rare talent as a business consultant by combining his technical and business know how with his sense of fun and humour. A highly knowledgable and effective professional, Sean takes time to understand the brief and the culture of the organisations he works with and delivers against that brief. I would have no hesitation in recommending Sean’s work.”

Stuart Anderson, Former Managing Director, Omega Performance

“Sean worked with me at livework for two years and was always a fantastic colleague. A great people person Sean is fantastic with clients and has a great and very compelling take on customer experience work. I recommend Sean highly.”

Ben Reason, Founder and Director, live|work

Here are some of the clients I’ve been fortunate to work with over the past 15 years.