UCCX - Prioritizing CSQs

Is there a way to prioritize CSQs in UCCX? If two seperate calls come in to two seperate applications and then to two seperate CSQs....is there any way to prioritize one call over the other. Also, both CSQs use the same agent resources. So a single group of agents is handling multiple CSQs.

Re: UCCX - Prioritizing CSQs

Sure, you can use the Priority step in the script. Remember the prioritzation will only apply if the call ends up in queue, as if there is an agent avaialble that can handle either one of these CSQ calls he/she will receive the first one as there is no way to tell the call to wait as there may be another call coming with higher priority.

The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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