Shauna Courchene, Patient Registration

The COVID-19 pandemic is changing our world and health-care professionals are on the front lines.

Patient registrar, Shauna Courchene, has been putting
in some extra shifts at Misericordia’s patient registration desk. COVID-19 has
brought new screening procedures and safety protocols that are ever-changing.

“Often we’re the first checkpoint for patients
after an initial screening at an entrance,” she says.

“We register them before they go up for surgery
or any minor procedures. Also our emergency eye care.”

Patients have been coming in a little more nervous
during the COVID-19 outbreak, especially older people.

“It puts a smile on my face when they say,
‘You’re so cheerful.’

“It’s our responsibility and dedication to make
sure all patients and their families feel safe when they’re coming in.”

Shauna says the patient registration team takes care
of each other. She usually starts, and ends, her day checking in with everyone
to make sure they’re feeling OK.