Richards & West Jewelry Policies

Richards & West, Inc. is proud of the fine jewelry we sell and offer all our customers, on each piece purchased, an assurance against defects in material and workmanship subject to established jewelry industry standards. In the event that a manufacturing defect is found in any piece we sell, we will repair or replace the item at our discretion at no cost to you.

It is the responsibility of the jewelry purchaser to insure their jewelry under their homeowner's policy or renter's policy against any damage or loss that might happen.

If your item is damaged in an accident or by normal wear and tear, please bring the item to our store at 501 West Commercial Street in East Rochester, New York and we will provide a quote for repair where possible.

Care and Maintenance Policy

At Richards & West, Inc. we believe that fine jewelry should be professionally cleaned, polished and inspected every six months. To ensure the beauty and longevity of your purchase and to keep your guarantee in effect, we offer regular care maintenance on every piece purchased from us for as long as you own it.

Simply bring your piece along with your original receipt to our store at 501 W. Commercial Street in East Rochester, NY and one of our jewelry professionals will give it a close inspection, clean and polish it as often as you want.

Custom Design Policy

A deposit of 25% of the projected cost is required at the onset of your custom project. We cannot offer refunds or credit on any custom made jewelry.

Richards & West, Inc. reserves the right to refund any deposits paid and cancel any custom design order due to any unreasonable request.

Our Privacy Policy

At Richards & West, Inc. we treat your personal information with privacy and respect. We will never share or sell your information. It is strictly for use by us and for communicating with you about your designs and projects.

When purchasing an item from Richards & West, Inc. we may require you to provide the following information:

Richards & West, Inc. uses this information for the following reasons:

Internal record keeping

To improve our products and services

To communicate with you by email or telephone, if you have ordered or purchased products from us, either regarding the order or purchase

If you have purchased a product or requested information from Richards & West, Inc., you will be placed on our mailing list and will receive periodic mailings by email, postal mailing, SMS, MMS about our products, services and events that we think would of interest to you. If you do not wish to receive these communications, please contact our Customer Service Department by email at service@richardsandwest.com or call us at 585-461-3022 or toll free at 800-843-3269 to let us know and you will be removed from our mailing list.

In addition, we may contact you for market research purposes unless you have requested that your contact information be removed from our list. Please note that you can object to the use of your data for market research purposes at any time and remain on our mailing list.

Photography Policy

All photography is the copyright of Richards & West, Inc., Richards & West, Richards & West Jewelers and RW Manufacturing Inc. Images may not be copied, printed or otherwise disseminated without express written permission of Richards & West, Inc., Richards & West Jewelers and RW Manufacturing Inc., or its agents.

Some products that we sell may appear smaller or larger than their image displayed on the site. The color and size of the display of a product may vary depending on the type of computer monitor you use and its settings.

Policy for Use of This Website

This website (excluding any links) is owned and maintained by Richards & West, Inc., from its offices within the State of New York, United States of America. By accessing this website, both you and Richards & West, Inc. agree that the statutes and laws of the State of New York, without regard to conflict of laws, will apply to all matters relating to use of this website. In addition, you agree to the exclusive personal jurisdiction and venue of the Superior Court of New York County and the United States District Court for the Western District of New York.

Visitors to this website are responsible for their own compliance with local laws regarding website use and access.