Other Information

Special Rules for Different Airports

Travel tips from the U.S. Transportation Security Administration

As of January 1st, 2003, the Transportation Security Administration (TSA) of the United States initiated rules and regulations for air travel and several methods of thoroughly screening 100% of departure baggage at all US airports.

In some cases, screeners open your checked baggage as part of the security process. The TSA suggests that you leave your checked baggage unlocked to help avoid breakage of your luggage locks. If your bag is locked and the TSA screeners request for inspection, the locks may be broken. You can lock your bags at your own will but TSA will not be responsible for any damage that may occur to locked bags when opened for security procedures. Whenever TSA screeners open your bag, they will place a tamper-evidence seal on the outside and leave a notice inside to signify that they inspected it.

There are some so-called dual-use items that could possibly become weapons and cannot be carried onboard the aircraft in your hand luggage or allowed past security checkpoints. Please check the TSA's list of banned carry-on items before you travel.

For information about the TSA security procedures, packing and timesaving tips, please visit U.S. Transportation Security Administration (Opens in new window). If you need to report lost or missing items that may have been left at a TSA screening or baggage checkpoint, or in case there has been damage to your luggage or its contents, this page provides links to Lost and Found departments and to the TSA Claims Management Office. It also provides links to download forms needed to report lost/missing items or damages related to TSA security procedures. These forms can be submitted online or mailed to:TSA Claims Management Office, 601 So. 12th Street – TSA 9, Arlington, VA 22202

You can call the TSA Contact Center with questions or to inquire about loss or damage claims toll free at (USA) 1-866-289-9673 or e-mail tsa-contactcenter@dhs.gov.

London (UK)

Effective since June 1st, 2004, the United Kingdom limits every single piece of checked baggage departing from any airport in that country to a maximum weight of 32 kg/70 lb. If you have a bag that weighs exceed the limit, you should rearrange its contents and pack items in different bags. The maximum length for oversize baggage is 240 cm in length, 75 cm in height and width. Any item exceeding the size will be refused by the security and delivered as cargo.

To avoid unnecessary delays, please ensure your size and number of carry-on baggage to meet the requirement while pass through the security process at Heathrow and details as follows:

There is a discrepancy between Heathrow Airport (Opens in new window) and EVA Air (Opens in new window) for the size and number of carry-on baggage regulation. Please follow EVA Air’s hand baggage policy that only ONE carry-on baggage and ONE personal item may be taken through security control if you take Elite or Economy class. Items larger than 56 x 36 x 23 cm (22 x 14 x 9 in) in dimension or 115 cm (45 in) overall must be checked in as hold baggage.

The pre security passenger ambassadors will also be monitoring the above which could include sending passengers back to check-in for non-compliance.

For example, if liquids are not presented correctly, the bag will be rejected for a hand search and the passenger journey through security will be delayed.

Starting July 2nd, 2014, EVA Air will move to Heathrow Airport T2 (the Queen’s Terminal). Due to processing times and the distances involved for handling pet’s delivery to the aircraft, please be aware that for the passenger travelling with pets must check-in at counter prior 2.5 hours before departure time.

Hong Kong/Macau

Advisory warning about carrying offensive items for passengers travelling to/from or transferring in Hong Kong/Macau. According to the Laws of Hong Kong and Macau, passengers travelling to/from or transferring in Hong Kong/Macau are prohibited to transport offensive items such as Electric Stunning Device、Tear Gas、Extendible Baton、Knuckle Duster、Flick Knife and Comb Knife etc.. Any person found in possession will be prosecuted by law enforcement for against the law. For more information, please click here to visit the Hong Kong Police Force website.

China

Important notice about carrying lighters and matches for passengers departing or transferring from Mainland China. In accordance with the current regulations of the Civil Aviation Administration of China (CAAC), lighters or matches are not permitted on one’s person or in carry-on or checked baggage. If you have any of these items with you, please remove and dispose of them yourself. Otherwise you may be fined for penalty of up to RMB 5,000 or detention by China Ministry of Public Security. You are solely responsible for any consequences and losses from your violation of applicable laws.

Japan

According to the Civil Aeronautics Act of Japan, hair curlers with built-in lithium ion battery-operated cannot be hand-carried or checked-in when departing from Japan because this item belongs to "heat producing articles". The built-in battery cannot be removed may cause danger during air transportation.