We Care about you, here is our Privacy Policy

What personal data we collect and why we collect it?

Big Ear Inc privacy policy

How do you use my data?

WHEN YOU BECOME A BIG EAR CUSTOMER, we will use your personal information to maintain your own record’s ear impressions with your registered user information and benefits. The details we collect from you when you become a registered user include your name, address personal survey, and email address and phone number.

We need to process your personal information in this way to register you as a customer and provide the ongoing user services and benefits to you.

WHEN YOU PURCHASE PRODUCTS FROM OUR PROVIDERS US OR OUR WEBSITE Purchased goods from our us, we will use your personal information to complete your purchase. The details we collect from you will include your name, address, email address, phone number and payment details.

To complete your purchase, we share your personal information with our subcontractors who are involved in the purchase process, such as payment providers, as well as credit reference agencies who we use to assess fraud, credit and or security risks.

We need to process your personal information in this way to enter into and perform the contract for the item you have purchased from us.

WHEN YOU PHONE US OR EMAIL BIG EAR

When you phone us or contact us by email with general queries, we may also handle your personal information (your name, contact details and the other details you provide to us) to provide you the customer services you have asked of us. This could be when you ask us to provide more information about payments or explain how our products work.

We rely on your consent to handle your personal information in this way. If you do not provide us with the personal information we request from you for customer services purposes, we may not be able to answer your queries fully.

WHEN YOU HAVE EXPRESSED AN INTEREST IN RECEIVING PRODUCT AND COMPANY UPDATES This section applies if you have opted-in to receive marketing communications from us.

We will handle your personal information (such as your name, email address, and sector preferences) to provide you with marketing communications in line with any choices you have made.

When we send you marketing emails because you have opted-in to receive them, we rely on your consent to contact you for marketing purposes.

If you have not opted-in and we send you marketing emails, we do this because of our legitimate interest to promote the success of Big Ear Inc, and it’s providers and to provide you with the best service possible

Every email we send to you for marketing purposes will also contain instructions on how to unsubscribe from receiving them.

You are not under any obligation to provide us with your data for marketing purposes.

You can tell us that you do not want your personal information to be processed in this way at any time by contacting us hello@bigearinc.com or, where relevant, by following the unsubscribe link shown in every marketing communication you receive from us.

TO MAKE OUR SITE BETTER AND PRODUCTS MORE RELEVANT

TO MAKE OUR BIG EAR SITE BETTER AND PRODUCTS MORE RELEVANT

We will also use your personal information to provide you with a more effective user experience (such as by displaying customized, localized or recommended content we think you will be interested in). We collect and analyze information about the products you access to train our systems and provide more relevant content.

Our use of your information in this way means that your experience of our site may be more tailored to you and that the content you see on our site may differ from someone accessing the same website with a different history or browsing habits.

We will also use your personal information to make our site more secure, and to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

We process your data for this reason because we have a legitimate interest to provide you with the best experience we can, and to ensure that our website is kept secure.

You can prevent us from using your personal information in this way by using the ‘do not track’ functionality in your internet browser. If you enable do not track feature, our site may be less tailored to your needs and preferences.

IF OUR BUSINESS IS SOLD We will transfer your personal information to a third party:

if we sell or buy any business or assets, we will provide your personal information to the seller or buyer (but only to the extent we need to, and always in accordance with data protection legislation). If Big Ear Inc or the majority of its assets are acquired by somebody else, in which case the personal information held by Big Ear Inc will transfer to the buyer. We process your personal information for this purpose because we have a legitimate interest to ensure the buyer can continue our business. If you object to our use of your personal information in this way, the relevant seller or buyer of our business may not be able to provide services to you.

In some circumstances, we may also need to share your personal information if we are under a duty to disclose or share it to comply with a legal obligation.

What about technical information and analytics?

INFORMATION WE COLLECT ABOUT YOU IS ON LOCKDOWN

BIG EAR INC PRIVACY POLICY LOCKDOWN

When you visit our site we will automatically collect the following information:

Technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, screen resolution, operating system and platform; and information about your visit, including the full Uniform Resource Locators, clickstream to, through and from our site (including date and time), page response times, download errors, length of visits to specific pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.

INFORMATION WE RECEIVE FROM OTHER SOURCES We are also working closely with third-party advertising networks, analytics providers, hosting providers and search information providers from whom we may also receive general aggregated anonymous information about you.

We will combine the information you provide to us with information we collect about you.

Cookies Our site uses cookies to distinguish you from other users of our website. It helps us to provide you with a good experience when you browse our website and also allows us to improve our website. By continuing to browse the site, you agree to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. We only use (and store) non-essential cookies on your computer’s browser or hard drive if you provide your consent.

Cookie Purpose Mixpanel This cookie enables us to track your activity on our website, your location, and information such as the website you had come from before you clicked on our page. AWSALB This cookie enables us to distribute incoming application traffic across multiple servers to increase the availability of our services. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, which we do not have any control over. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site. If you leave a comment on our site, you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies continue for a year. When you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and indicates the post ID of the article you just edited. It expires after one day.

Except for essential cookies, all cookies will expire after two years.

Plugin: Smush

Note: Smush does not interact with end users on your website. The only input option Smush has is to a newsletter subscription for site admins only. If you would like to notify your users of this in your privacy policy, you can use the information below.

Smush sends images to the WPMU DEV servers to optimize them for web use. This includes the transfer of EXIF data. The EXIF data will either be stripped or returned as it is. It is not stored on the WPMU DEV servers.

Smush uses a third-party email service (Drip) to send informational emails to the site administrator. The administrator’s email address is assigned to Drip, and the service sets a cookie. Drip collects only administrator information. Visitor comments may be checked through an automated spam detection service. Where is my data stored? We (and many of our external third parties) are in the United States of America, so their processing of your personal information will not involve a transfer of data outside of the USA.

If that changes at any point, whenever we transfer your personal information outside of the USA, we ensure it’s protected by making sure at least one of the following safeguards is in place:

by transferring your personal information to a country that has been deemed to provide an adequate level of protection by the USA; by using specific contracts approved by the USA which give your personal information the same protection it has where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US. To keep this privacy policy as short and easy to understand as possible, we have not set out the specific circumstances when each of these protection measures are used. You can contact us at hello@bigearinc.com for the details as to how we protect the specific transfer of your data.

All information you provide to us is stored on our secure servers or those of our third-party data storage providers.

How long do we retain your data for?

How long does Big Ear retain your data for?

Where you are a customer of Big Ear Inc, we will retain your data to ensure that were able to assist you should you have any questions, feedback or issues in connection with your Big Ear’s or if any legal issues arise.

Where we have used your personal information to contact you for marketing communications, if you have opted-in:

we will contact you at least every three years to ensure you are happy to continue receiving electronic communications; or If you tell us that you no longer wish to receive marketing communications from us, we promise to stop sending them to you. You have the right to object to us handling your personal information when: We are processing your personal information based on our legitimate interests (as described in the “How do you use my data” section above). If you ask us to stop handling your personal information in this way, we will stop unless we can show you that we have compelling grounds as to why our use of your personal information should continue; or for marketing purposes. If you ask us to stop handling your personal information on this basis, we will stop. What are my rights under data protection laws? You have various rights under the data protection laws, which you can exercise by contacting us. The easiest way to do this is by email at legal@jukedeck.com.

Media If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the site. Comments When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

RIGHT OF ACCESS You are entitled to receive confirmation as to whether your personal information is being processed by us, as well as various other information relating to our use of your personal information.

You also have the right to access your personal information which we are handling.

RIGHT TO RECTIFICATION You have the right to require us to rectify any inaccurate personal information we hold about you. You also have the right to have incomplete personal information we hold about you completed, by providing a supplementary statement to us.

RIGHT TO RESTRICTION You can restrict our processing of your personal information where:

you think we hold inaccurate personal information about you; our handling of your personal information breaks the law, but you do not want us to delete it; we no longer need to process your personal information, but you want us to keep it for legal reasons; or where we are handling your personal information because we have a legitimate interest (as described in the “How We Use Your Data” section above), and are in the process of objecting to this use of your personal information. Where you exercise your right to restrict us from using your personal information, we will then only process your personal information when you agree, except for storage purposes and to handle legal claims.

RIGHT TO DATA PORTABILITY You have the right to receive your personal information in a structured, standard machine-readable format and to send this to another organization controlling your personal information.

This right only applies to your personal information we are handling because you consented to us using it or because there is a contract in place between us.

RIGHT TO ERASURE You have the right to require us to erase your personal information which we are handling in the following circumstances:

where we no longer need to use your personal information for the reasons we told you we collected it for; where we needed your consent to use your personal information, you have withdrawn your, and there is no other lawful way we can continue to use your personal information; when you object to our use of your personal information and we have no compelling reason to carry on handling it; if our handling of your personal information has broken the law; and when we must erase your personal information to comply with a law, we are subject to.

What about websites we link to? Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates.

Our site connects you to different websites. If you follow a link to any of these websites or use our services, please note that you have left our site and these websites have their own privacy policies.

We do not accept any responsibility or liability for these policies or websites. Please check their policies before you submit any personal information to these websites.

When will you change your privacy policy? Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail or post.

Please check back frequently to see any updates or changes to our privacy policy.

How do I contact you with feedback? Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to hello@bigearinc.com.