Epic Marathon wait

my Epic Marathon reached the store at the end of October and I was due to collect it tomorrow, Nov 7th, and have BG fit but store rang saying they are not allowed to release it .
So far they can tell me nothing about timescale to sort this.
....... frustrating !!
Mutly, UK

Q:
Why is the 2010 model year affected and not 2009, they look identical?
A:
For 2010, the Brain mounting tab was moved closer to the rear axle, and there was a design modification to the mounting tab. This design modification resulted in less material at a stressed point.

Q:
Has anybody been hurt?
A:
Not to our knowledge. However, the potential does exist, which is why we issued this Stop Sale notice.

Q:
What should I do if my customer calls me about this issue?
A:
You should advise them to immediately discontinue riding the bicycle. We are currently in communication with the CPSC and will have a solution for you to pass along to your customers in short order. We will let you know more as soon as we hear from the CPSC.

Q:
How many of these incidents have there been?
A:
We are aware of eight.

Q:
Is this a recall?
A:
This is not a recall at this moment. However, we are in contact with the CPSC and will follow all of their requests and protocols. We will keep you apprised as we get direction from the CPSC.

Q:
What should I do with the affected bikes I have in inventory?
A:
Firstly, do not sell any of the affected models that you have in stock. Secondly, we will provide you with replacement parts as soon as they are available, so that you can rework the affected bikes you have in stock. Our belief at this time is that replacement parts will be available in November.

Q:
Will you provide me with a service credit to replace the seatstays of the affected bikes I need to rework?
A:
Yes, absolutely. We are calculating the time required to do this rework. We are also in contact with a cross-section of dealers and soliciting their opinions of a reasonable credit. Based on the time required and the feedback of the dealers we have contacted, we will determine an appropriate amount that will be credited per bike.

Q:
Why is the 2010 model year affected and not 2009, they look identical?
A:
For 2010, the Brain mounting tab was moved closer to the rear axle, and there was a design modification to the mounting tab. This design modification resulted in less material at a stressed point.

Q:
Has anybody been hurt?
A:
Not to our knowledge. However, the potential does exist, which is why we issued this Stop Sale notice.

Q:
What should I do if my customer calls me about this issue?
A:
You should advise them to immediately discontinue riding the bicycle. We are currently in communication with the CPSC and will have a solution for you to pass along to your customers in short order. We will let you know more as soon as we hear from the CPSC.

Q:
How many of these incidents have there been?
A:
We are aware of eight.

Q:
Is this a recall?
A:
This is not a recall at this moment. However, we are in contact with the CPSC and will follow all of their requests and protocols. We will keep you apprised as we get direction from the CPSC.

Q:
What should I do with the affected bikes I have in inventory?
A:
Firstly, do not sell any of the affected models that you have in stock. Secondly, we will provide you with replacement parts as soon as they are available, so that you can rework the affected bikes you have in stock. Our belief at this time is that replacement parts will be available in November.

Q:
Will you provide me with a service credit to replace the seatstays of the affected bikes I need to rework?
A:
Yes, absolutely. We are calculating the time required to do this rework. We are also in contact with a cross-section of dealers and soliciting their opinions of a reasonable credit. Based on the time required and the feedback of the dealers we have contacted, we will determine an appropriate amount that will be credited per bike.

Where did this come from and what is the date of this?? And, how come the 2010 Epic Marathon Carbon is listed and not the 2010 Epic Expert Carbon when they have the exact same frames??

Hold up

Yes, Goneskiian, my Epic Marthon Carbon is held due this Stop Notice on its alluminium rear triangle.
In truth the shop are trying to handle this as apologetically, and as sensitively, as they can - I have no wish to criticise them.
I was able to see the bike on Saturday, Nov 7th. The brain mount tab weld looks to be designed as substantial where it attaches to the offside chainstay, and there is no obvious fault on the weld on my example. I can only speculate that the 'design fault' is nothing to do with the beefyness of the weld. Unless the weld is actually faulty I can't imagine the tab falling off 8 bikes due to the 'design'. On the other hand, the photographs show the tab features an elongated slot for the brain's bolt to attach through, rather than a simple circular hole. I presume this allows for some adjustment in its placing, fore and aft. I know of no reason why it should be designed for this level of positional adjustment - does anybody know why? Is it just to suit several model variants with the same tab?
Perhaps it is the tab's elongated hole feature that has created a mounting weakness??? It would certainly be easier for the brain to twist if knocked - and if it twists it could potentially go in the spokes and trigger a catastrophic failure. - Perhaps this peels the tab in two like a sacrificial mech hanger peels apart.
Apparently it is hoped that fresh trangles will arrive late November - ish. I have been told they will come 'from the USA', which puzzled me - the frame has 'Made in Taiwan' stickers.
???

......On the other hand, the photographs show the tab features an elongated slot for the brain's bolt to attach through, rather than a simple circular hole. I presume this allows for some adjustment in its placing, fore and aft. I know of no reason why it should be designed for this level of positional adjustment - does anybody know why? Is it just to suit several model variants with the same tab?

My wife's 09 Era (small frame) needed a spacer to move the brain fore/aft keep the Brain from contacting the stay. The "slot" in place of a hole makes sense as it would allow some adjustment based upon frame size. That this part would be overly stressed and subject to breakage does not make much sense to me.

Thanks for the update. My shop does not have any of these on the floor awaiting replacement stays, but they do have a pending order from me for an Epic Expert. Do you know approximately how soon pending orders might begin to be filled again?