We have worldwide delivery and we offer fast Express delivery too. For more information about Delivery and Shipping TImes please have a look at our Delivery & Payment informaiton page.

+I am having a problem! What can I do?

Do not worry, we are here to help!

First make sure that you read and follow the Instructions that came with your product and read the User Manual. If you are still in need of assistance you can Contact Us at any time with any problem that you might have and we will do our best to offer you our help and resolve the problem as quickly as possible.

+Do you Ship to my Country?

Yes! We are able to ship Worldwide.

We have worldwide delivery and we offer fast Express delivery too. For more information about Delivery and Shipping TImes please have a look at our Delivery & Payment informaiton page.

+Can I receive My Order on the Next Day and how much does it cost?

Yes, you can order our products and recieve them on the Next Work Day by choosing one of our Express services like DHL Express or UPS Express Delivery, if you are located in Europe. Delivery outside of Europe takes 2-3 days typically.

Yes, it does. The Invisible HD Camera and all of our products are fully covered by a 1-Year limited Warranty and Service and we will Repair or Replace the Device if it was damaged and Return it to you with Express Delivery, so you can recieve it back quickly & without delays. Even after the Warranty Period has expired we do offer Service and/or Replacement parts, simply get in-touch with us and we will help you with any of your issues.

You can read more about Warranty & Returns over here under Warranty & Returns section.

+How can I Pay for My Order?

We offer you several payment methods, so feel free to choose the one that suits you best:

We have worldwide delivery and we offer fast Express delivery too. For more information about Delivery and Shipping TImes please have a look at our Delivery & Payment informaiton page.

+Can you guarantee that I will get my order safe and on time?

Of course! Your order will be processed and dispatched in a timely fashion, usually on the same Business day after your payment is recieved, but do allow for 1-2 days of handling time for those odd occassions. All of our Orders are shipped with a Tracking Number, which you will recieve the moment your order is processed. We use reliable partners for any of your orders such as DHL Express, UPS Express and the Postal Service to ensure that you recieve your order quickly and safely.

Yes, we are glad to offer discounts for our Resellers and Frequent Buyers. Please, contact us directly via email info@unseeyn.us to clarify the details.

+Can I become your Partner/Reseller and How?

We are always glad and welcome new Partners. We have a Reseller Program that we can offer to our valued customers, please Read more about it here to find out about the program and benefits you will get from us. We'll do our best to make our partnership successful for you.

+Do I need any installation software?

No, you don't. It works the same way as a regular headset or Bluetooth (depending on the model you choose).

You only need to run a simple configuration wizard, which is included with the device, for the CAMERA SET.

You can also download recording software (freeware) from our website, to record your speech and save it with MP3 files.

Invisible HD Camera

+How long is the Battery Life?

The Battery Life of the Invisible HD Camera is approximately 4-6 hours of constant active use on a full-charge. It can last longer too, since the battery-life is greatly dependent on how heavily the device is being used and other factors.

+How should I charge the Device?

In order to charge the Invisible HD Camera all you need to do is connect it to any standard micro-USB charger or micro-USB port that can provide at least 500mA current.

It is recommended that you use the included Wall-Charger to charge the Device so it can enter Fast-Charge mode. In this mode the Device is fully charged within 2 hours.

+How long must it be charged in order to fully charge the battery?

The charge time for the Invisible HD Camera is approximately 2 hours to reach full-charge when it is being charged from the included Wall Charger. Other standard USB chargers, or when charged from a Computer USB Port will take up-to 2-times longer to charge the Device.

+Will I be able to communicate with a person even if they are in another City or in another Country?

Absolutely! You will be able to fully send Pictures or Talk to the person even if they are not close by. They can be at home, in another city or in another country, it does not matter at all.

There is no distance limit between you and the person you are communicating with. Since the Invisible HD Camera

uses the global mobile network to communicate you are free to communicate with the person no matter where they are at.

+What do I need to start using the Device?

All you need is a working SIM card from your local mobile operator and you are ready to go – you can start communicating and sending pictures in no-time!

+Do I need any other devices or Bluetooth to use the Device?

You do not need any other devices to start using the Invisible HD Camera. The Invisible HD Camera is completely stand-alone and does not require any other devices like Phones, Bluetooth, … to work.

To use the Invisible HD Camera all you need is a working SIM Card and you are ready to go.

+Do I need any special Apps or Software to use the Device or View the Pictures?

No special software or apps are needed to view the Pictures or to Talk or Communicate. The Pictures can be viewed on the Mobile Phone, Tablet or Computer without any special software. They can be viewed anywhere instantly and quickly just like reading an E-Mail or a Picture Message.

Calls are placed by using the mobile network, and are just like regular calls that you use the Device or View the Pictures?

No special software or apps are needed to view the Pictures or to Talk or Communicate. The Pictures can be viewed on the Mobile Phone, Tablet or Computer without any special software. They can be viewed anywhere instantly and quickly just like reading an E-Mail or a Picture Message.

Calls are placed by using the mobile network, and are just like regular calls that you place using your mobile phone meaning you can call anyone as well, on their mobile number, a land-line or similar.

+Which phone numbers can I call with it?

You can call any number there are no limitations.

Calls are placed by using the mobile network, and are just like regular calls that you place using your mobile phone meaning you can call anyone as well, on their mobile number, a land-line or similar.

+What is the difference between the Standard Camera & Button Camera?

There is no difference in Picture quality between the Standard Camera and Button Camera. They both feature a high-quality and high-resolution 5K sensor with auto-focus that is capable of producing sharp and clear pictures from any distance or angle, at 2594x1944 pixels, well beyond standard Full-HD resolution.

The Button Camera has the advantage that it is even more easy to conceal. It uses a specially designed front-lens in the shape of a button that looks indistinct from all the other buttons. It can be placed on your wrist, used as a cufflink or under your shirt. It blends in seamlessly and is unnoticeable from the rest of the buttons.

+What kind of Camera is used and how good are the Pictures?

The Invisible HD Camera uses a high performance, high-quality and high-resolution image sensor. The 5K sensor can take pictures at a high 2594x1944 pixel resolution, well beyond the standard Full-HD quality, along with the optimized Auto-Focus engine it ensures the Pictures are always sharp and clear from which ever distance or angle they are taken from. This ensures the Pictures will always be readable and in-focus whether they are taken from afar or from up-close.

+How are the Pictures delivered to the person receiving them?

The pictures are delivered either by internet through E-Mail or by using the operator’s MMS Picture Message Service.

The mode of delivery can be quickly changed through the Configuration Wizard Software.

+How long does it take to deliver a picture?

Typically the pictures are sent within 10-20 seconds and are already delivered ready for the person receiving them to view immediately.

On poor coverage areas where 3G signal may not be available the delivery time could be a little longer up-to 30-40 seconds or more, depending on signal quality. Once better signal is available the Device will automatically switch to using 3G if conditions allow.

+My area does not have 3G will it still work?

It will. The Invisible HD Camera will seamlessly switch and fall-back to 2G-mode to ensure you can still communicate and send pictures without a problem. Once conditions improve it will automatically switch back to 3G without interrupting your communication.

+I need to take pictures of a Computer or TV Screen

You can also take Pictures of Computer Screens or TV Screens without a problem. It will not make a difference at all. The Pictures will be of the same high-quality as all the other pictures.

+The Picture is out of Focus – what can I do?

The majority of problems are because of the following reasons:

1. The Picture is taken in a poorly lit, dark room
The Camera does not feature a Flash to provide extra illumination therefore the pictures may not focus correctly.

2. Picture is taken of a very bright object in an otherwise dark room, like a Computer Monitor in an otherwise dark room
Please ensure proper back illumination by turning on the lights in the room. Because of the glare the picture may not be in optimal focus.

3. Taking a picture towards direct sun-light
Taking a picture directly towards the sun or a bright light source will blind the Camera. Make sure not to point it directly into sources of bright light.
The Camera is designed to be used in a normally lit environment, like an office or meeting room then the Camera will be able to provide the performance it is designed to. Please take the Pictures in the setting as closely resembling the environment the Camera is intended to be used in to achieve the best performance.

+How can I use all the functions the Device offers?

The Invisible HD Camera packs many functions into a small Device, and yet it still remains very intuitive and easy to use. As it was designed with simplicity and functionality in-mind, all the functions can be fully available using the two Navigation Buttons. To select a function it only just takes a quick press of a button!

This is because it features an innovative Voice-Guide that you can hear in your earpiece. This Voice-Guide guides you through the usage of the Device. It makes cycling through the available functions quick and painless. It also notifies you of any events, like when sending a Picture it will inform you when it was snapped and when it was successfully delivered, or when you receive a Call, so that you always know what is currently happening without having to worry.

The Invisible HD Camera offers you full control at all times so that you can concentrate at the task at hand.

+What is the difference between all the Earpieces and which ones are included in the set?

The Invisible HD Camera includes all of the Earpieces in the set. You will receive:

Standard Earpiece

Micro Earpiece

Premium Earpiece

The Standard Earpiece offers the most basic performance. It is adequate and offers moderate volume levels at a compact size.
The Premium Earpiece offersthe best performance and higher volume compared to the Standard Earpiece. It can be used in a louder setting and has clearer sound. The Micro Earpiece sits in-between the Standard & Premium Earpieces performance wise, it does take more practice to insert properly compared to the Premium or Standard Earpieces, but excels in its small size.

+Can I send live Video?

At the moment it is not yet possible. Because of our commitment to delivering only the highest quality Pictures, by using video streaming this could not always be possible. By using Pictures we ensure that they are always delivered, even in poor signal conditions, and are of high-quality and sharp, which compared to video is not the case.

The Pictures, at its full 5K 2594x1944 pixels resolution, when compared to video, can achieve up-to 15x better quality imagery than it would be possible if using video.

+Can I take Pictures and send them to my friend?

Yes, you certainly can. It is quite easy all you need to do is press a button and the Invisible HD Camera will snap the Picture and automatically deliver it to your friend. He or she will then be able to view it within seconds on the mobile, tablet or computer.

+Do the Earpieces have batteries and do they need to be charged?

No. The Earpieces are passive magnetic devices and are powered from the Device itself through the neck-loop. Therefore they do not require any batteries and consequently do not need to be charged at all.

+Do I need a SIM card to send Pictures or Talk?

Yes. To use the full communication abilities of the Invisible HD Camera you need to use a SIM card.

+Which SIM card do I need and where can I get it?

You can use any SIM card from any of your local mobile operators that are available to you. Any pre-paid or subscription plan will work. It should include an active Voice & Data plan to ensure you will be able to use all of the communication capabilities of the Device and that it also includes 3G. Most do but it is good to be aware of it.

You may use the SIM card from your personal mobile phone as well, although we suggest picking up a cheap pre-paid plan for convenience.

+Will the Device work with my operator in my country?

Yes, The Invisible HD Camera supports all the standard World-Wide international bands that ensures it will work around the world.

It supports the following bands:

2G/3G: 800/850/900/1800/1900/2100 MHz

+Can I buy just the Camera without the whole set or other functions?

No, that is not possible. The Invisible HD Camera is available only as a whole set. Because of its high-performance and unique design it cannot be used elsewhere.

+Can it send pictures to Skype, Whatsapp, Viber, …?

At the moment this is not possible. It can send pictures directly to E-Mail or to the Mobile Phone.

+Can the person I am communicating with hear if someone else is talking to me?

Yes, they can.

The high-gain microphone allows the person you are speaking with to hear everything clearly. May it be your whisper or someone talking to you across the room. The microphone is so sensitive it can pick-up a whisper a meter away.

+How sensitive is the Microphone?

The Microphone is very sensitive. The Microphone will pick-up even the faintest of whispers and allows the person that you are speaking with to hear everything very clearly. May it be your whisper or someone talking to you across the room. The microphone is so sensitive it can pick-up a whisper a meter away and adapts to give the best possible sensitivity.

+How can I talk to my helper if I cannot whisper?

You can communicate non-verbally by sending secret Beep-Signals to the person on the other side. The Beep-Signals are completely unnoticeable and you can use them to send “cue’s” to your helper. For example you can agree to a set of signals each meaning different things. Like, 1-Beep to mean “Yes”, 1-long Beep to mean “No”, and so on… It is completely up to you and your helper.

+How can I set where the Pictures should be sent to and what number to Call?

The Invisible HD Camera comes with an easy-to-use Configuration Wizard Software. With its easy and familiar Wizard-like interface you can configure the Device with just a couple of clicks.

To configure the Device all you need to do is connect it to your Computer using the

on… It is completely up to you and your helper.

+Do I need to run the Configuration Wizard Software every time I need to use the Device?

No. You should only run it when you wish to change something, for example when you are changing where the Pictures should be delivered to, you do not need to run it otherwise.

+How can I talk to my helper and can he talk or Call me?

To talk to your helper all you need to do is Call him and you are ready to communicate.

He may also call you by dialing your number. You will be notified about an incoming call and you will be able to answer it or reject it.

+How do I send a Picture to my helper?

To send a Picture to your helper all you need to do is select the Picture function. The Invisible HD Camera will immediately snap a picture and automatically deliver it to your helper to the set address or mobile number.

Once the picture is sent you can freely choose another function or send another picture.

+3G is not available in my area will it still work on 2G?

Yes it will. The Invisible HD Camera will seamlessly switch to the best available signal so that you can continue to communicate without interruptions.

+Will it work on a 4G-only plan?

No, you need to have 3G or 2G. It will not be able to communicate on a 4G-only plan.

+I have a nano-SIM card – Can I use that?

Yes you may. By using a nano-to-micro SIM adapter you may use your Nano-SIM card.

+Is it completely Invisible and Quiet?

The invisible HD Camera was designed to be completely quiet and invisible. It will not make a sound, not even when taking a picture, and no one will be able to hear your conversation with your helper.

We offer accessories that make it even more invisible or convenient. See our additional accessories section for more information.

+What do the two Red and Green Navigations do?

They are used to navigate through the Invisible HD Camera and give you full control of all its actions. For more information see the following answers:

+Is the button on the Button Camera removable?

No, at the moment it is fixed to the Camera.

+Does the Camera have Auto-Focus & What is the Resolution of the Pictures?

The Camera Sensor has been optimized for the best possible Picture Quality and therefore it has a Built-in High-Quality Auto-Focus that ensures all the Pictures are Sharp & Clear from every possible angle and position. The High-Resolution sensor produces High-Quality Pictures at resolution of 2594x1944 or 5MP.

+What is the Quality of the Captured Picture?

The Built-in High-Quality sensor with the optimized Auto-Focus produces Sharp & Clear Pictures that are effortlessly readable from up-close or from further away. It is capable of taking Clear Pictures of Whole Pages or parts of a Page down to approximately 10cm away.

+Does the Camera have a macro-function and are any Texts, Graphs and Equations captured sharp?

Yes, the Camera sensor Automatically adjusts to its environment to produce the best Quality of the Pictures possible. The Picture will be Sharp and all the Texts, Graphs, Illustrations and Equations will be clearly visible.

+How can I tell if the Picture was sent and if it was received by my Friend?

The Device features an Innovative Voice-Guide which you can hear in your Earpiece and Notifies you of any Events and Guides you through the usage of the Device. When you Snap the Picture the Voice-Guide will let you know as the picture is about to be taken, when it was taken and as it was successfully delivered to your Friend. Our aim is to make the Device easy & simple for you to use, so that you may be at ease and focus at the task at hand.

+How can I hide the Camera?

The Camera can be easily hidden under your sleeve as it is very small and compact and easily mountable. Together with it you will recieve a plentiful amount of Velcro Straps so that it can be fitted in any way you wish and in a way you feel most comfortable with.

+Do you offer the Camera in the form of a Button or any other shape?

Yes! You can purchase the Button Camera with a veriety of differently styled Buttons and in a variety of colors. Please see the available Accessories for the Camera Device on the Product Page.

+Can I send the Picture to my Helper to his Mobile Phone or E-Mail?

Yes, you can. You can send the Picture to your Helper directly to his Mobile Phone or directly to his E-Mail address. The Device can Deliver the pictures using your Operator's MMS Service or by using the Internet Data connection.

+Can I Call my Helper at any time while using the Device?

You can Call your Helper at any time from the Device. You can place and recieve Calls on the Device, so your Friend can call you as well.

+How can I Answer a Call on the Device?

When you recieve a call on the Device you will be notified through the Earpiece that you have an incoming Call. You will then be able to Answer it or to Reject it with a press of a button.

+Why do I need the two hidden Navigation Buttons and How are they used?

The two Navigation Buttons are there to access all the functions of the Device very easy and intuitevley. The buttons are Colored and Labelled as the Green Right-Button (R-Button) and as the Red Left-Button (L-Button).

The Green R-Button is used to Accept & Confirm actions while the Red L-Button is used to Cancel action, just like on a mobile phone.

Yes. The Invisible HD Camera Device has a built-in High-Capacity Rechargable battery that is charged through the standard micro-USB connector and it includes a charger as well.

+When I press the Navigation buttons what will I hear & How can I access all the Functions of the Device?

The Invisible HD Camera features an Innovative Voice-Guide which you will be able to hear in your Earpiece. This companion will help you navigate all the functions of the Device without having to remember any sort of combinations or commands. It will also help you by notifying you of any Events and give you updates of what is occuring and what action you can take, for example when you Recieve a Call or when the Picture was successfully sent.

+Can I End a Call by using the Hidden Navigation Buttons?

Yes, you can. Once a Call is established you can end the Call at any time by holding the Red Button and the Call will be ended. It is the same if you Placed a Call from the Device or if you Answered a Call on the Device.

+Can I be Communicating and at the same time send Secret and Invisible Signals to my Helper without talking or anyone noticing?

Yes! You can send secret Beep Signals to your Helper completely Invisibly at any time while a Call is established by holding the Green R-Button. The Button will send Beep Signals in the same pattern as it is being pressed, so it is left up to you and your Partner to agree what sort of signals you wish to use to communicate covertly.

+How can I set to whom should the Camera send the Picture and whom to Call?

Along with the Invisible HD Camera there is an easy-to-use Wizard-like Configuration Software for your Computer. All you need to do is plug the Device into the Computer with the included USB cable and open the Configuration Wizard Software located on the Device itself. You will be presented with a friendly User-Interface with detailed explanations where you will be able to set all the options for the Device quickly and easily.

+Is it possible to send the Picture to my Helper with just a press of a Button?

Yes, it is. Once the Camera function is activated and you are ready to snap the Picture all you need to do is to hold the Green R-Button to Snap the Picture and have it immediately delivered to your Helper.

+Does the Invisible HD Camera Device need a Mobile Phone to work?

No, it does not. The Invisible HD Camera is completely Stand-Alone and does not require a Mobile Phone to function. All it requires is a working and activated SIM-Card from your local mobile operator.

+Does it need a SIM Card?

Yes. The Invisible HD Camera only requires a working and activated SIM-Card from your local mobile operator to function.

+Do I need any special Service Plan to use it?

No, you do not need any special type of Service Plan from your local Operator. Any Pre-Paid or Monthly Plan for Mobile Phones or Tablets that offers Call and/or Data will work.

+What type of SIM Card does it need?

The Device will work with any Type of SIM card. It can accept micro- and nano-SIM sized cards. A set of adaptors is also included to accomodate any size of SIM card that you might have.

+How long does it take to Deliver the Picture to my Helper?

The Picture will be delivered to your Helper's Mobile Phone or to his E-Mail address within 10-20 seconds. On worse conditions when signal coverage is poorer or 3G is not available it could take a little longer.

+What if there is no 3G coverage?

You will still be able to communicate. As long as you either have 2G or 3G signal coverage The Invisible HD Camera will seamlessly switch to the best available signal so that you can continue to communicate without interruptions.

+Can I use it to Invisibly Listen to my Literature or any of my Recorded Materials?

Yes, you can. The Invisible HD Camera can Play any MP3 file. All you need to do is to copy the recordings onto the Device. It is as easy as copying an MP3 file to your favourite MP3 Player. The Device will automatically detect the file and you will be able to play it.

The Invisible HD Camera features full navigation support. You will be able to fully navigate through the MP3’s with Pause/Play, Fast-Forward, Rewind and jump to the Next or Previous audio recording. All of it is possible and easily accessible.

You cartainly can! Please see the Invisible HD Camera's Product Page for more information.

+Does the Deivce have any built-in Storage or do I need something separate?

The Device contains a generous amount of 8GB of internal storage on which you can copy thousands of files and MP3's.

+Where can I find the User Manual and Configuration Wizard for the Device?

Both the Complete User Manual & Configuration Wizard Software are located on the Device itself for conveniance. You will always have them with you on your Device.

+Are the included Invisible Earpieces Wireless?

Yes, the included Invisible Earpieces are Wireless and completely invisible.

+How should I insert the Invisible Earpiece into my Ears?

The Invisible Earpieces are made from Skin-Friendly materials, are very small and light and will fit easily into your ear. To insert it simply place it into your ear and it will slide-in without much effort. Please also see the Product Page for illustrations and more detailed information or you can consult the User Manual.

+How can I Remove the Invisible Earpiece from my Ears?

The Invisible Earpieces come with a handy Removal-Tool which you can use to remove the Earpiece from your Ear. Please see the Product Page for illustration and more detailed information or look in the accompanying User Manual.

+Can the Invisble Earpiece be heard by anyone around me?

No, it cannot. The Invisible Earpiece is completely Invisible and Undetectable by anyone around you. They will not be able to see it or hear it.

+Do the Invisible Earpieces need a Battery?

No. The Invisible Earpieces do not require any battery. They are passive magnetic devices that are powered by the neck-loop. Therefore they do no need any battery and can be easily washed and cleaned under water.

+Can my Helper be anywhere or must he be near-by?

Your Helper can be located anywhere. He can be at home or in another country and he will be able to communicate with you. There are no limitations.

+Is the Invisible HD Camera Set completely invisible to others?

Yes. The Invisible HD Camera Set is made so it is completely Invisible to others around you. Please see the Product Page for more information and suggestions how you could hide the Device.

+How can I hide the Device & Camera under my clothes?

The Device & Camera can be hidden in many ways. You can choose which suits you best. Typically you can hide the camera under your sleeve and the Device in your pocket. We also offer many accessories to help you hide both the Device and the Camera, and we also have a Button Camera available to hide the Camera in your Shirt or Sleeve. For all the available accessories and helpful suggestions please see the Product Page for more information.

+Are the Cables long enough to reach all the way to my arms & legs?

Yes. The cables are generously lengthy to fit any person. They will reach to your arms and legs without a problem.

+Can anyone suspect that I am using the Invisible HD Camera and the Invisible Earpiece?

No. They are completely invisible and hidden to others around you. The Device is made to be unnoticable to others even while communicating.

+How long should the Device Charge before being used?

It is recommended that you leave the Device to Charge for at least a couple of hours before using it. If you can you can leave it to charge over-night for optimum performance.

+Does it include a US/EU/UK Charger?

Yes. The Invisible HD Camera Set comes with a US, EU or UK charger. Depending on where you are from we will include the correct charger. You can also contact us if you wish to receive another charger.

+Why does the Set come with two different Invisible Earpieces and what is the difference?

The Invisible HD Camera Set includes both the Standard Earpiece and the Premium Earpiece, and are left for you to choose which suits you best, and to have a spare set. The Premium Earpiece offers better performance and higher Volume of sound compared to the Standard Earpiece.

+Can I wash the Earpieces under water?

Yes, you may wash them under water.

+How can I connect the Device to my Computer to Configure it and to Copy my Audio files to it?

Please use the included micro-USB Cable to connect the Device to your Computer. Once it is connected you will be able to Configure it by using the included Configuration Wizard Software or to Copy any sort of files to it. Copying files to the Device is as easy as Copying your favourite music to your MP3 Player or Thumb Drive.

+How can I purchase the Invisible HD Camera?

To purchase the Device please go to the Product Page and click Buy Now.

+Does the Device come with a Warranty?

Yes, it does. The Invisible HD Camera and all of our products are fully covered by a 1-Year limited Warranty and Service and we will Repair or Replace the Device if it was damaged and Return it to you with Express Delivery, so you can recieve it back quickly & without delays. Even after the Warranty Period has expired we do offer Service and/or Replacement parts, simply get in-touch with us and we will help you with any of your issues.

You can read more about Warranty & Returns over here under Warranty & Returns section.

+Can somebody beside me hear the invisible earpiece?

No, they cannot, only you can hear what your partner is saying. When the earpiece is inside your ear, the voice of your partner cannot be heard from outside. For that just make sure you adjust the volume on your phone so that you can hear it loud and clear.

+What batteries do I need for my earpiece modules. And where I can buy it?

We use standard batteries that are sold worldwide, at any shop so the simplest way is to buy the same batteries in your local shop.

When you buy new batteries, please, make sure you choose the right type of the battery. For spy earpiece modules a 9V battery E-block battery type for example quality Duracell 6LR61 is recommended.

For CAMERA SETyou do not need to buy any batteries it has a quality high-capacity built-in rechargeble LI-ION battery inside.

+Is it safe to use the invisible wireless earpiece?

The invisible earpiece is absolutely safe. All you need to do is to follow simple instructions:

Clean your ears well right before use.

Carefully insert the invisible earpiece inside your ear.

When you are done take the earpiece out with the help of the earpiece removal tool.

+Do I need any batteries inside of invisible wireless earpieces?

No, you don't need it. The Magnetic Spy Earpiece requires No Battery – they are passive recievers that reproduce audio and get power through the inductive neck loop. They are a strong passive magnet, receiving the audio signal through magnetic vibration from the neck loop that acts as a transmitter and do not require any battery. The micro earpiece, once it is in your ear, cannot be heard by anyone else but you. The Micro Earpieces are also waterproof thus are easily cleaned under running water!

BT/SX/MP3-SET

+Will I be able to communicate with a person even if they are in another City or in another Country?

Absolutely! You will be able to fully send Pictures or Talk to the person even if they are not close by. They can be at home, in another city or in another country, it does not matter at all.

There is no distance limit between you and the person you are communicating with. Since the Invisible HD Camera

uses the global mobile network to communicate you are free to communicate with the person no matter where they are at.

+Do the Earpieces have batteries and do they need to be charged?

No. The Earpieces are passive magnetic devices and are powered from the Device itself through the neck-loop. Therefore they do not require any batteries and consequently do not need to be charged at all.

+Can the person I am communicating with hear if someone else is talking to me?

Yes, they can.

The high-gain microphone allows the person you are speaking with to hear everything clearly. May it be your whisper or someone talking to you across the room. The microphone is so sensitive it can pick-up a whisper a meter away.

+How sensitive is the Microphone?

The Microphone is very sensitive. The Microphone will pick-up even the faintest of whispers and allows the person that you are speaking with to hear everything very clearly. May it be your whisper or someone talking to you across the room. The microphone is so sensitive it can pick-up a whisper a meter away and adapts to give the best possible sensitivity.

+How can I talk to my helper if I cannot whisper?

You can communicate non-verbally by sending secret Beep-Signals to the person on the other side. The Beep-Signals are completely unnoticeable and you can use them to send “cue’s” to your helper. For example you can agree to a set of signals each meaning different things. Like, 1-Beep to mean “Yes”, 1-long Beep to mean “No”, and so on… It is completely up to you and your helper.

+Are the included Invisible Earpieces Wireless?

Yes, the included Invisible Earpieces are Wireless and completely invisible.

+How should I insert the Invisible Earpiece into my Ears?

The Invisible Earpieces are made from Skin-Friendly materials, are very small and light and will fit easily into your ear. To insert it simply place it into your ear and it will slide-in without much effort. Please also see the Product Page for illustrations and more detailed information or you can consult the User Manual.

+How can I Remove the Invisible Earpiece from my Ears?

The Invisible Earpieces come with a handy Removal-Tool which you can use to remove the Earpiece from your Ear. Please see the Product Page for illustration and more detailed information or look in the accompanying User Manual.

+Can the Invisble Earpiece be heard by anyone around me?

No, it cannot. The Invisible Earpiece is completely Invisible and Undetectable by anyone around you. They will not be able to see it or hear it.

+Do the Invisible Earpieces need a Battery?

No. The Invisible Earpieces do not require any battery. They are passive magnetic devices that are powered by the neck-loop. Therefore they do no need any battery and can be easily washed and cleaned under water.

+Can my Helper be anywhere or must he be near-by?

Your Helper can be located anywhere. He can be at home or in another country and he will be able to communicate with you. There are no limitations.

+Does the Device come with a Warranty?

Yes, it does. The Invisible HD Camera and all of our products are fully covered by a 1-Year limited Warranty and Service and we will Repair or Replace the Device if it was damaged and Return it to you with Express Delivery, so you can recieve it back quickly & without delays. Even after the Warranty Period has expired we do offer Service and/or Replacement parts, simply get in-touch with us and we will help you with any of your issues.

You can read more about Warranty & Returns over here under Warranty & Returns section.

+How does Spy earpiece sets work?

Each BT-SET and SX-SET spy earpiece set includes a Bluetooth transmitter and two invisible wireless earpieces. The earpiece is wireless and super small, so it is easily hidden inside your ear. The transmitter gets connected to your mobile phone through Bluetooth. The transmitter has got an embedded microphone that permits your partner hear everything you say. And you can clearly hear your partner through the wireless earpiece. We have four types of different earpiece modules that differ only in connectivity; BT-SET has Bluetooth and an MP3 conector to connect your MP3 player or any other audio device to it. SX-SET also has Bluetooth and in addition the signal button, that allows you to signal your partner in secret. MP3-solo SET doesn't have any Bluetooth connectivity, it does have the stereo 3,5mm connector, which can be connected to any MP3 or any other audio device, for invisible listening to your recorded material. MP3-SET with Ipod is much like the MP3-solo SET and it includes an Ipod mini MP3 Player with 8GB microSD card and a 90° stereo jack for an even more invisible connection to the MP3 player. CAMERA-SET joins all of the above features in one single device and adds a HD Auto-Focusing Camera for visual communication, and built-in fast 3G/UMTS GSM mobile. Learn more about How Spy Earpiece Works by watching our videos and manuals available directly on our website.

+Can somebody beside me hear the invisible earpiece?

No, they cannot, only you can hear what your partner is saying. When the earpiece is inside your ear, the voice of your partner cannot be heard from outside. For that just make sure you adjust the volume on your phone so that you can hear it loud and clear.

+What is the difference between Bluetooth BT-SET and SX-SET ?

The earpiece is the same in both sets: it is wireless and gets signal from a mobile phone through the transmitter which is a cord that you put around your neck. The difference consists in the following:

BT-SET has a Bluetooth connection and MP3 conector for conect your MP3 player or any other audio device.

SX-SET has Bluetooth and the signal button, that allows you to signal your partner in secret.

+What is the MP3-SOLO SET and MP3-SOLO SET with MP3 player for?

MP3-SOLO-SET is to be used with MP3 players, cell phones and other recording devices. It has a standard 3.5 mm jack. With the help of MP3-SOLO set you can secretly listen to your audio files: music or voice recordings. Unlike all the other spy sets, MP3 set earpiece provides you with covert assistance without a partner.

MP3-SET with Ipod is much like the MP3-solo SET but it includes an mini MP3 Player with 8GB microSD card and a 90° stereo jack for an even more invisible connection with MP3 player.

+What batteries do I need for my earpiece modules. And where I can buy it?

We use standard batteries that are sold worldwide, at any shop so the simplest way is to buy the same batteries in your local shop.

When you buy new batteries, please, make sure you choose the right type of the battery. For spy earpiece modules a 9V battery E-block battery type for example quality Duracell 6LR61 is recommended.

For CAMERA SETyou do not need to buy any batteries it has a quality high-capacity built-in rechargeble LI-ION battery inside.

+Is it safe to use the invisible wireless earpiece?

The invisible earpiece is absolutely safe. All you need to do is to follow simple instructions:

Clean your ears well right before use.

Carefully insert the invisible earpiece inside your ear.

When you are done take the earpiece out with the help of the earpiece removal tool.

+Do I need any batteries inside of invisible wireless earpieces?

No, you don't need it. The Magnetic Spy Earpiece requires No Battery – they are passive recievers that reproduce audio and get power through the inductive neck loop. They are a strong passive magnet, receiving the audio signal through magnetic vibration from the neck loop that acts as a transmitter and do not require any battery. The micro earpiece, once it is in your ear, cannot be heard by anyone else but you. The Micro Earpieces are also waterproof thus are easily cleaned under running water!