{{note| Product documentation may reflect varying names that appear in the application user interfaces and application programming interfaces of this product. These names may include Cisco SocialMiner, mmca, and ccp.}}

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{{note| Product documentation may reflect varying names that appear in the application user interfaces and application programming interfaces of this product. These names may include Cisco SocialMiner, mmca, and ccp.}}

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= Updates to this Page =

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== Version 9.0(x) ==

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The following is a list of significant updates to this page:

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[[Legend for Cisco Collaboration Virtualization Support|Click here for a Legend]]

Before you install the SocialMiner software in any server, you must address the following requirements:

Before you install the SocialMiner software in any server, you must address the following requirements:

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*No other Cisco product can be installed on the same VM running SocialMiner.

*The VM disk allocation time depends on your VM environment. If you have created several VMs on the host server, your disk allocation takes a longer time. If you have not created any VM in your host server, your disk allocation takes a shorter time. During the course of testing in various environments at Cisco Systems, disk allocation has taken anywhere from 2 minutes to 2 hours for a 34 GB data space. Depending on your space requirement, be sure to make this empty space available for all SocialMiner deployments

*The VM disk allocation time depends on your VM environment. If you have created several VMs on the host server, your disk allocation takes a longer time. If you have not created any VM in your host server, your disk allocation takes a shorter time. During the course of testing in various environments at Cisco Systems, disk allocation has taken anywhere from 2 minutes to 2 hours for a 34 GB data space. Depending on your space requirement, be sure to make this empty space available for all SocialMiner deployments

*If you are performing a fresh install of SocialMiner in any deployment, be sure to verify that the virtual machine is also fresh (no previously-installed OS is present in the VM).

*If you are performing a fresh install of SocialMiner in any deployment, be sure to verify that the virtual machine is also fresh (no previously-installed OS is present in the VM).

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= SocialMiner-Specific Details for VMware Requirements =

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<br>

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All SocialMiner servers run on VMs using the Unified Communications Operating System (Unified OS or UCOS).

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See [[Unified Communications VMWare Requirements]]

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== Virtualization Software ==

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* SocialMiner ISO or DVD

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All SocialMiner servers run on VMs using the Unified Communications Operating System (Unified OS or UCOS).

#Select Net and scroll almost to the bottom, about 3/4 of the way down.

#Set the following parameters from 1 to 0:

#Set the following parameters from 1 to 0:

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*Net.VmxnetSwLROSL

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*Net.Vmxnet3SwLRO *Net.Vmxnet3HwLRO

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*Net.Vmxnet2SwLRO

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*Net.Vmxnet2HwLRO

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Reboot the ESXi host to activate these changes.

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= VM-Specific SocialMiner Software Requirements =

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:*Net.VmxnetSwLROSL

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See [[Unified Communications VMWare Requirements]].

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:*Net.Vmxnet3SwLRO

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:*Net.Vmxnet3HwLRO

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:*Net.Vmxnet2SwLRO

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:*Net.Vmxnet2HwLRO

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The following software requirements apply specifically to SocialMiner:

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Reboot the ESXi host to activate these changes.

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* SocialMiner can only be deployed on servers using VMware ESXi 4.0 or ESXi 4.1.

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<br>

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* The downloadable OVF Templates has the hardware configuration for the SocialMiner VM's. This is the only configuration supported. Please use the SocialMiner OVF Appliance to install SocialMiner.

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* For other third-party software requirements and for a list of approved UCS servers, see the server requirements and version compatibility with Unified CM sections in the ''Hardware & System Software Specification (Bill of Materials) for Cisco Unified Contact Center Enterprise Guide'' available at http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_user_guide_list.html.

#Highlight the host or cluster to which you wish the VM to be deployed.

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#Select '''File &gt; Deploy OVF Template'''.

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#Click the '''Deploy from File''' radio button and specify the name and location of the file you downloaded in the previous section OR click the '''Deploy from URL''' radio button and specify the complete URL in the field, then click Next.

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#Enter the name of the VM machine that you are creating and the location where it will be created

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#Choose the type of deployment (Large or Small)

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#Choose the datastore on which you would like the VM to reside - be sure there is sufficient free space to accommodate the new VM, then click '''Next'''.

#Power on the virtual machine (The virtual machine boots into the BIOS menu)

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== Creating the SocialMiner Virtual Machine ==

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The virtual machine will boot into the BIOS menu.

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Perform the following steps in vSphere client to deploy the Virtual machines:

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#Navigate to the Boot menu and change the boot device order so the CD-ROM device is listed first and the Hard Drive device is listed second.

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#Save the change and exit BIOS setup.

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# Highlight the host or cluster to which you wish the VM to be deployed.

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Note: After finishing the installation, consider changing the boot order back so that the Hard Drive device is again listed before the CD-ROM device.

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# Select '''File > Deploy OVF Template'''.

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# Click the '''Deploy from File''' radio button and specify the name and location of the file you downloaded in the previous section OR click the '''Deploy from URL''' radio button and specify the complete URL in the field, then click Next.

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# Enter the name of the VM machine that you are creating and the location where it will be created

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# Choose the type of deployment (Production or Lab)

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# Choose the datastore on which you would like the VM to reside - be sure there is sufficient free space to accommodate the new VM, then click '''Next'''.

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# Verify the deployment settings, then click '''Finish'''.

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# Update boot order as per instructions below

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# Insert SocialMiner disk and follow SocialMiner installation guide.

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== Changing the Boot Order of the Virtual Machine ==

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----

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You must change the boot order of the Virtual Machine so that the system boots off the CD/DVD drive for the install.

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<br>

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To change the boot order of the Virtual Machine:

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----

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# In VMware vSphere Client, power off the virtual machine onto which you deployed the OVA template.

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# In the left pane of vSphere Client, right-click the name of the virtual machine, and select '''Edit Settings'''.

Revision as of 17:25, 8 August 2013

Note:

Product documentation may reflect varying names that appear in the application user interfaces and application programming interfaces of this product. These names may include Cisco SocialMiner, mmca, and ccp.

IOPS and Storage System Performance Requirements

Other Requirements for Cisco SocialMiner

Hardware

Before you install the SocialMiner software in any server, you must address the following requirements:

The VM disk allocation time depends on your VM environment. If you have created several VMs on the host server, your disk allocation takes a longer time. If you have not created any VM in your host server, your disk allocation takes a shorter time. During the course of testing in various environments at Cisco Systems, disk allocation has taken anywhere from 2 minutes to 2 hours for a 34 GB data space. Depending on your space requirement, be sure to make this empty space available for all SocialMiner deployments

If you are performing a fresh install of SocialMiner in any deployment, be sure to verify that the virtual machine is also fresh (no previously-installed OS is present in the VM).

Virtualization Software

All SocialMiner servers run on VMs using the Unified Communications Operating System (Unified OS or UCOS).

If you are using version 4.1 of VMware vSphere ESXi, then configure the installed ESXi 4.1 host as follows to ensure normal networking performance:

Use vSphere Client to log in to the ESXi host or its vCenter.

Select host --> Configuration --> Advanced Settings (under Software).

Select Net and scroll almost to the bottom, about 3/4 of the way down.

Set the following parameters from 1 to 0:

Net.VmxnetSwLROSL

Net.Vmxnet3SwLRO

Net.Vmxnet3HwLRO

Net.Vmxnet2SwLRO

Net.Vmxnet2HwLRO

Reboot the ESXi host to activate these changes.

Deploying Virtual Machines for Cisco SocialMiner

Perform the following steps in vSphere client to deploy the Virtual machines:

Highlight the host or cluster to which you wish the VM to be deployed.

Select File > Deploy OVF Template.

Click the Deploy from File radio button and specify the name and location of the file you downloaded in the previous section OR click the Deploy from URL radio button and specify the complete URL in the field, then click Next.

Enter the name of the VM machine that you are creating and the location where it will be created

Choose the type of deployment (Large or Small)

Choose the datastore on which you would like the VM to reside - be sure there is sufficient free space to accommodate the new VM, then click Next.

Verify the deployment settings, then click Finish.

Update boot order (following the instructions below).

Insert CCP disk and follow CCP installation guide.

Changing the Boot Order of the Virtual Machine

You must change the boot order of the Virtual Machine so that the system boots off the CD/DVD drive for the install.

To change the boot order of the Virtual Machine:

In VMware vSphere Client, power off the virtual machine onto which you deployed the OVA template.

In the left pane of vSphere Client, right-click the name of the virtual machine, and select Edit Settings.

In the Virtual Machine Properties dialog box, select the Options tab.

In the Settings column, under Advanced, select Boot Options.

Under Force BIOS Setup, check the The Next Time the Virtual Machine Boots, Force Entry into the BIOS Setup Screen check box.

Click OK to close the Virtual Machine Properties dialog box.

Power on the virtual machine (The virtual machine boots into the BIOS menu)

The virtual machine will boot into the BIOS menu.

Navigate to the Boot menu and change the boot device order so the CD-ROM device is listed first and the Hard Drive device is listed second.

Save the change and exit BIOS setup.

Note: After finishing the installation, consider changing the boot order back so that the Hard Drive device is again listed before the CD-ROM device.