Did anybody get the part already? I got a mail two weeks ago saying they tried to reach me for my adress (?), I replied I did not get a mail but sent the adress info and heard nothing since then. A bit weird because the process of ordering the part is to fill in all your info like adress etc.

3DWP wrote:Did anybody get the part already? I got a mail two weeks ago saying they tried to reach me for my adress (?), I replied I did not get a mail but sent the adress info and heard nothing since then. A bit weird because the process of ordering the part is to fill in all your info like adress etc.

Would you like to PM your mail address so that I can help ask sales team check whether we get your information properly?

3DWP wrote:So, I received the thermal protector and went to install it. But the connector will not fit!

The motherboard connector has a pin in the plug on one side, I suppose to avoid being able to connect it wrong (there's no connector socket just pins on the MB).

So now I'm supposed to try to get that little pin out of the connector when it's pushed stuck by the protector..

You are not going to get that pin out of the connector, not easily and unlikely without damage. The answer is cut the matching male pin from the connector socket since we know and I have diagrammed that pin is not used. They used it like a key on some production batches- then forgot they did it when making this adapter so you have to "fix it".

There are basically 3 ways this can be handled.#1 you could complain here, then wait for a yet another protector. Dumb answer because hey- all that time you print with no protection or worse, you don't print at all.#2 You could simply clip off the IDC ribbon cable connector that has the blocking pin in it from the factory (so no, you didn't do this, it was intentionally there the entire time and no chance in heck could you remove it in the first place) and crimp on a new IDC connector. Problem with this is again waiting on parts, then the added factor of you crimping a new IDC connector in the correct direction back onto the end of the cable.#3 Or, just clip the unused pin in the socket that is preventing you from inserting the keyed connector, and then the problem is done an over with.

I didn't create the situation, I'm just telling you the reality of what you are facing and how to fix it and be printing.

Again, I understand what you are saying, what likely the issue is.#1 you have an early system and the header pins at the mainboard may not even have a connector shell around the socket. As such, to make them "keyed", they omitted one of the unused pins and in the matching female IDC connector at the mainboard, they inserted the cutoff pin. This keys both sides so it only plugs in one way.

Matching "keyed" IDC connector on ribbon cable.

#2 The newer boards had shrouded headers, and may not omit the pin in a keyed situation and so those ribbon cables in those printers also did not have the manually inserted pin.

#3 The new protection board may have omitted this detail of the required missing pin to be backwards compatible with all versions of the printer made.

So, the simple fix is cut that pin in the connector on the safety board. Caution, you want to clip the lower pin, the one in the row away from the slot.

markings2.jpg (20.98 KiB) Viewed 6977 times

Basically, you want that connector above to look like this at the mainboard. Again, notice the slot in the shroud and the pin missing or cut is in the lower row away from the slot.

Vicki, I emailed sales early last week in response to my order for this along with the filament run out sensor that was ordered and paid for on 3/8/2018. I have not received any response from them. Any chance you can prod them into a response.

@Jetguy Yeah I figured that it may be the easiest to just cut the same pin in stead of trying to pry the little thing out probably damaging it. If it's not used anyway it's no problem. Thanks for the extensive info!

In checking the installation procedure, although a fairly simple fit, it appears that step 4 may confuse some due to the images. It shows the correct way to install is to ensure matching the red coloured wires so they are on the same side(image with green check mark) yet in the following image showing the 4 stages of insertion of the new cable the red coloured wires are on opposite sides.

3DWP wrote:@Jetguy Yeah I figured that it may be the easiest to just cut the same pin in stead of trying to pry the little thing out probably damaging it. If it's not used anyway it's no problem. Thanks for the extensive info!

Being dead honest, I'm sad they overlooked this detail as it is a problem and not everyone is willing or able (for all the same reasons why I said the direct mainboard soldering mod- not everyone would do it), this was supposed to be plug and play.

Worse, we've waited all this time for this to finally ship, and meanwhile just this week, a new user probably completely oblivious to the topic had a major overheat from a ribbon cable failure and completely missed the warning signs that this would have prevented. Flat out, that incident and potential damage simply would not have been able to happen.

Just out of curiosity, what is broken on the one you received? one of the locks on the connectors? I see how they stick out and given shipping in a padded mailer, I could see how that could happen. At the same time, the PCB does had a tab for the mounting hole, and even though PCB is generally tough, I could see how that could happen too. To my knowledge, there are no traces to that mounting hole, so functionally it works, just not pretty.

The reason I say this is, given the risk here, it's better to install a detector, broken lock or not, broken mounting or not VS the risk of running with no detector. If I had my way, this would be a recall. It's simply taken too long for the group to get this. I'm guilty of not catching the need for this earlier and forcing the hand.