FAQs

I'll do my best to meet the shipping estimates (see the topic above), but cannot guarantee them.
So please, be informed that delivery delays for some postal items due to customs delays, bad weather conditions etc. can sometimes occur.
Unfortunately, such issues are out of my control.
It's an international shipping, so I appreciate your patience during shipping so much.
The good news is that postal delays does not regularly occur.

All orders will be sent via Ukrainian airmail and all packages have the tracking numbers.
Here is the link to the Etsy help article about Tracking an Order
https://www.etsy.com/help/article/2775
You can also track your order directly on the Ukrainian Post website
http://ukrposhta.ua/en/vidslidkuvati-forma-poshuku
Here is the link to track your order directly on the USPS tracking
https://tools.usps.com/go/TrackConfirmAction?tLabels=

If product does not meet your expectations for any reason, please contact me by Etsy conversation within 14 days of receipt to request a refund or exchange.
The buyer is responsible for the return shipping costs, once the item is received and inspected I will process the refund or exchange.

I'll do my best to meet the shipping estimates (see the topic above), but cannot guarantee them.
So please, be informed that delivery delays for some postal items due to customs delays, bad weather conditions etc. can sometimes occur.
Unfortunately, such issues are out of my control.
It's an international shipping, so I appreciate your patience during shipping so much.
The good news is that postal delays does not regularly occur.

All orders will be sent via Ukrainian airmail and all packages have the tracking numbers.
Here is the link to the Etsy help article about Tracking an Order
https://www.etsy.com/help/article/2775
You can also track your order directly on the Ukrainian Post website
http://ukrposhta.ua/en/vidslidkuvati-forma-poshuku
Here is the link to track your order directly on the USPS tracking
https://tools.usps.com/go/TrackConfirmAction?tLabels=

If product does not meet your expectations for any reason, please contact me by Etsy conversation within 14 days of receipt to request a refund or exchange.
The buyer is responsible for the return shipping costs, once the item is received and inspected I will process the refund or exchange.