COMPETITION SNAPSHOT

Job Description

Responsible for the efficient and profitable operation of
the Service Department and insuring complete customer satisfaction on a daily
basis across all represented product lines.

Responsibilities

Coordinate
with Product Support Manager the daily field service work within service
department in terms of manpower and equipment

Control
and direct activity for the field service department to ensure all work
performed is completed in an accurate and timely manner, equipment and tools
are maintained, and the service vehicles are in compliance with determined
safety requirements.Communicate with
supervisor as to updating tools when relevant for off site repairs

Schedule
PIP improvements to be done in the field

Maintain
driver qualification files on all field technicians as per DOT regulations

Resolve
customer/service problems in a prompt and efficient manner, this includes on
site information, directions to work site, proper and complete diagnosis,
repair estimate and authorization process, payment status, and follow up.This is to minimize customer inconvenience
and maximize the dealership's business image with the customer

Actively
communicate status of repair work with customers and or internal department
managers

Resolve
serious grievances to ensure customer satisfaction based on company policy and
recommend exceptions

Coordinate
with parts department for all road parts requirements, including pre-pulling
and ordering parts

Efficiently
process all field service work orders from order status to invoice status and
maintain efficient control of technicians hours

Submit
all warranty documentation with respective manufacturers.Monitor the warranty until final credit memo
is issued

Review,
coordinate and attend with Product Support Manager, the seminars, training
courses and periodic management meetings to discuss management problems or changing
trends within the industry

Ensure
compliance with company policies and procedures giving special attention to
safety regulations and efficient work habits.Provide guidance and direction to employees to assist in their
professional development

Individuals
must comply with all safety requirements and be able to lift and move up to 70
lbs.

Make
yourself available for overtime, understanding the equipment repair business
may call for it from time to time

Continually
report to the product support manager any problems encountered with customer
satisfaction, employee relations, or product performances

Cross
train for product knowledge and procedures for all products represented by
Jesco.

Company Overview

JESCO Inc
JESCO is your one-stop shop for emissions solutions. We can help you stay well informed about the emission regulations for off-road equipment and assist you in winning bids for non-attainment jobsites.
Off-road equipment emissions must meet the federal ambient air quality standards that the California Air Resources Board (CARB) and Environmental Protection Agency (EPA) put in place to reduce diesel particulate matter (PM) and nitrogen oxide (NOx) emissions.
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Contact Information

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