LBEMC Client Survey

1.

Loomis Basin Equine Medical Center is committed to providing you and your horses best in class service and care. We greatly value your feedback in our efforts toward continual improvement. We appreciate you taking the time to complete this survey and will be sending you a coupon for $10.00 off your next procedure of $100.00 or more.

1.Is this the first time you have used Loomis Basin Equine Medical Center (LBEMC) for your veterinary services?

Yes, this is my first time

No, I have used LBEMC in the past

2.Where was your horse seen?

At LBEMC

Where my horse is kept

Other (please specify)

3.How would you rate your overall level of satisfaction with LBEMC?

Highly Satisfied

Satisfied

Neutral

Dissatisfied

Highly Dissatisfied

4.Please rate your satisfaction with each part of your experience with LBEMC:

Highly Satisfied

Satisfied

Neutral

Dissatisfied

Highly Dissatisfied

N/A

Professionalism while scheduling on the phone

Professionalism while scheduling on the phone Highly Satisfied

Professionalism while scheduling on the phone Satisfied

Professionalism while scheduling on the phone Neutral

Professionalism while scheduling on the phone Dissatisfied

Professionalism while scheduling on the phone Highly Dissatisfied

Professionalism while scheduling on the phone N/A

Availability of desired Doctor

Availability of desired Doctor Highly Satisfied

Availability of desired Doctor Satisfied

Availability of desired Doctor Neutral

Availability of desired Doctor Dissatisfied

Availability of desired Doctor Highly Dissatisfied

Availability of desired Doctor N/A

Courtesy of the Doctor(s)

Courtesy of the Doctor(s) Highly Satisfied

Courtesy of the Doctor(s) Satisfied

Courtesy of the Doctor(s) Neutral

Courtesy of the Doctor(s) Dissatisfied

Courtesy of the Doctor(s) Highly Dissatisfied

Courtesy of the Doctor(s) N/A

Courtesy of the Technicians and Staff

Courtesy of the Technicians and Staff Highly Satisfied

Courtesy of the Technicians and Staff Satisfied

Courtesy of the Technicians and Staff Neutral

Courtesy of the Technicians and Staff Dissatisfied

Courtesy of the Technicians and Staff Highly Dissatisfied

Courtesy of the Technicians and Staff N/A

Cleanliness of LBEMC

Cleanliness of LBEMC Highly Satisfied

Cleanliness of LBEMC Satisfied

Cleanliness of LBEMC Neutral

Cleanliness of LBEMC Dissatisfied

Cleanliness of LBEMC Highly Dissatisfied

Cleanliness of LBEMC N/A

Ability of LBEMC to answer my questions

Ability of LBEMC to answer my questions Highly Satisfied

Ability of LBEMC to answer my questions Satisfied

Ability of LBEMC to answer my questions Neutral

Ability of LBEMC to answer my questions Dissatisfied

Ability of LBEMC to answer my questions Highly Dissatisfied

Ability of LBEMC to answer my questions N/A

Clearly explained aftercare instructions

Clearly explained aftercare instructions Highly Satisfied

Clearly explained aftercare instructions Satisfied

Clearly explained aftercare instructions Neutral

Clearly explained aftercare instructions Dissatisfied

Clearly explained aftercare instructions Highly Dissatisfied

Clearly explained aftercare instructions N/A

Value received for price paid

Value received for price paid Highly Satisfied

Value received for price paid Satisfied

Value received for price paid Neutral

Value received for price paid Dissatisfied

Value received for price paid Highly Dissatisfied

Value received for price paid N/A

Ease of checkout

Ease of checkout Highly Satisfied

Ease of checkout Satisfied

Ease of checkout Neutral

Ease of checkout Dissatisfied

Ease of checkout Highly Dissatisfied

Ease of checkout N/A

5.I use LBEMC for the following services when needed:(please check all that apply)

Wellness and Preventative Care

Dentistry

Lameness

Pre-Purchase Examination

Surgery

Reproduction

Emergency

Lay Up/Rehabilitation

Dermatology

Opthalmology

Diagnostic Ultrasound

Oncology/Chemotherapy

6.What is the main reason for choosing LBEMC for your veterinary care?

Prior Experience

Recommended by a friend

Recommended by another veterinarian

Quality Medical Care

Community Reputation

Doctors with Boarded Credentials

Other (please specify)

7.Do you plan to continue using our services?

Yes

No

8.Have you ever recommended us to others?

Yes

No

9.Which of the following services would you like to see LBEMC offer in the next 2 years?(Please check all that apply)

MRI

Bone Scan

CT Scan

Stallion Services

Other (please specify)

10.What key things can LBEMC do to better serve you and your horses in the future?

11.I would like to learn more about the following topic(s) at future LBEMC Educational Events: