DHA receives delegation from Dubai Municipality

The delegation headed by Khalid Al Badri, director of customer relations at Dubai Municipality was received by Shaikha Ahmed Al Rahoomi, director of customer relations at DHA.

Al Rahoomi provided a detailed explanation of the various customer relations processes at the DHA and the two sides discussed cooperation through exchange-of-information.

Al Badri highlighted the importance of cooperation to ensure both sides benefit through knowledge transfer so that they can further implement processes that are aimed to provide customers in Dubai with high-quality of customer care services which is in line with the leaders of Dubai and the UAE.

Al Rahoomi highlighted that customer relations is at the heart of the DHA strategy 2013-2025 and that in the future the authority will undertake several initiatives to further enhance customer experience at DHA primary healthcare centres and hospitals.

Al Rahoomi provided an overview of the functioning of the DHA call centre and said that the DHA’s Call Centre was established in December 2011 and since then, until January 2015, customer service representatives have answered 450,000 calls. Call Centre agents are fluent in English, Arabic, Urdu/Hindi, Farsi and French.

Al Rahoomi said a majority of the queries pertain to licensing services, medical fitness services, complaints and suggestions, information with regard to health services as well as information about DHA’s campaigns and events.