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Online Security

We are committed to maintaining the privacy and security of your personal and private information when submitted via www.dncu.org.

When you sign in to your secure Online Banking account your unique user ID and password are encrypted using Secure Sockets Layer (SSL) technology. This necessary precaution is intended to deter anyone other than yourself and Del Norte CU from accessing your personal information.

Del Norte CU will contact you by email from time to time. We will never ask you to send us your personal or account related information via e-mail. If you receive a suspicious email, please report it to us immediately.

The following are general online security tips. If you would like to purchase identity theft protection through our partner, click here.

Internet/Online Fraud:

If a scammer takes advantage of you online, report it to the Federal Trade Commission at ftc.gov. The FTC enters Internet, identity theft and other fraud-related complaints into Consumer Sentinel, a secure, online database available to hundreds of civil and criminal law enforcement agencies in the U.S. and abroad.

Message Phishing:

If you get deceptive email, such as a message phishing for your information, forward it to the entity that is being wrongfully impersonated (for Del Norte CU related phishing emails, forward to mail@dncu.org.) Be sure to include the full header of the email, including all routing information. The Anti-Phishing Working Group, a consortium of ISPs, security vendors, financial institutions and law enforcement agencies, uses these reports to fight phishing.

Sending Information to Del Norte CU:

Always be aware that information transmitted through an unsecured link over the Internet, including email, is subject to potential unlawful access or monitoring.

Del Norte CU can only take steps to establish a secure, encrypted connection by using the contact form on Del Norte CU's Web site. To help protect the information that you enter into your computer's browser before the secure connection is established (such as your Access Number, User ID and Password), we highly recommend that you install the following security software on your personal computer (PC): anti-virus software, a firewall and spyware detection software.

Smishing:

If you receive a text message that claims your credit union debit card has been or will be deactivated for security reasons, this message is fraudulent and an attempt to steal your identity. These text messages may claim that you must call an 800-number and provide personal information to reactivate your cards.

Never provide personal information in response to unsolicited text messages, emails or telephone calls - even if they appear to be from a legitimate business. You should never click on links provided in unsolicited e-mails or text messages. Del Norte CU does not send unsolicited electronic messages asking you for your personal information.

If you have any questions about the validity of communication that claims to be from Del Norte CU or another financial institution, you should contact the institution directly by telephone or in person.

The following tips will help you avoid becoming a smishing identity theft victim:

Assume unsolicited text messages are fraudulent.

Become familiar with policies businesses use for communicating with customers.

Upon receipt of an unsolicited text message, call the actual business at a telephone number that appears on a statement, a credit/card, or the telephone directory.

To report fraudulent text messages, emails or telephone calls seeking personal information, contact the New Mexico Attorney General's Office. Also, we ask that if you encounter an e-mail seeking personal information that claims it is from Del Norte CU we request that you forward us a copy of the email to mail@dncu.org.