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If you are an android user, and your gmail is synced to your device, please attempt to enter your incorrect password until a prompt asking for your google account shows. Enter your google account details and a new password will be sent to your google account.

If this method doesn`t help you, You need to do a Hard Reset on your device and by doing so will erase all of your device`s data including the important files or applications that is saved inside your device. If you are aware with this and wishes to continue then please do follow these possible methods carefully and accurately to avoid future problems to arose:

Before anything else, Please do this at your own risk and the possible controls are Volume buttons as the up and down controllers. Camera or Power button as the OKAY or confirmation button.

Firstly, You need to turn off your device.
Secondly, Hold the Volume up button and wait for a screen prompt.
Thirdly, Choose the Send Button and confirm.
Lastly, Turn off your device and wait for at least 10-15 seconds before turning it on again. Please do see if this fixes the problem.

OR:
Remove your battery and put it back after at least 3 mins. Hold the volume UP button with power button and call button at the same time until it vibrates. When the phone turns on and a prompt is shown, choose wipe data/factory reset using the possible buttons i have stated above. No and Yes options will be shown. Scroll until you can select YES and then confirm. Wait until it reboots and it should fix the problem.

"You may be able to bypass the lock by entering your google account..."

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If you have forgotten your pass lock code, you may be able to bypass the lock by entering your Google account. We may also do a hard reset on your phone to restore it to original settings.

You may try any of the methods below.

Unlock by using Google Account linked to phone.
If you set-up your Google Accountduring initial use of phone, there may be a possibility we can unlock your phone using your account.
After five erroneous attempts, your phone should ask for the Google Account to unlock it.
Simply enter your account details to get back to your phone.

Restore your phone to factory settings via hard reset.
This is our last option since the process will delete all of your phones data. We may do a backup later but we cannot assure that all data will be recovered.
To hard reset:
> Remove your battery, and put it back.
> Press and hold down VOLUME DOWN CAMERA BUTTON POWER KEY
> Your device should start
> Phone will display “ZTE中兴
> Use Volume buttons to scroll to "Wipe data / factory reset"
> Press CAMERA BUTTON to confirm. Make sure to choose "All user data"
> Reboot system to complete the process

"If you forgot the password on your cricket phone..."

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If you forgot the password on your cricket phone, after doing some possible combinations, you need to set the device back to factory default which is the same as the hard reset

Try the steps
1. Turn off the phone, press and hold the Power button, Camera button and the volume down button simultaneously and will then restart the unit
2. When display “ZTE中兴”, press the Menu key at the bottom of the screen;
3. Select "wipe data/factory reset" using the volume button
4. Press the camera button to confirm and select "Yes", delete all user date
5. Select Reboot system now and will restart and will show up all the default settings of the phone.

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