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hi :)
wanna ask your phone has water damage right ??
ok,if some water has been remain at the area of charging or headset port,will make your phone show in headset mode,when i n headset mode,that why u cant hear people talking.but once u plug in headset,i sure u can hearing.it cant be solve even how many time u turn on and off your phone.
what to do ??
u should send for technician open up your phone to clean up inside.
if my solution useful,please give me rank.
thanks.

call logitech
3464543200
tell them the problem then he will help u when he ask to go to settings then he will ask u to test it then say it doesnt work then he will ask for ur billing information such as adress phone number and zip code then he will send u a new one for free in 7 to ten days
my problem was that i could hear people but they couldnt hear me

yes there should be a little speaker like icon in the task bar also known as the start bar or menu double click on it.. the there should be a drop down menu that says options.. click it then click properties go through the scroll down menu and make sure that microphone is checked.. then click ok or apply. then adjust your volume for the mic

Is the headset paired and connected to your phone? Is bluetooth turned on in your phone? Look for the bluetooth icon on top of your phone's screen. Let me know what model phone you have and I can help you troubleshoot.

Try going to Control Panel -> Sounds and Audio Devices
Click on Voice Tab and make sure the proper device is selected. Click on Volume and make sure levels are appropriate. Lastly, click on Test Hardware and wait until you can speak into the mic to see the voice levels. If you can see the voice levels, then your mic probably works and it is just an issue of configing the COD settings.
goodl luck