I will never use your service again, I paid for an express delivery of a rucksack, but despite stating it was in stock (and heavily advertised) it was not available. I assume this was a trick so I was forced to go to the store to pick it up and therefore not get the online discount. This was the trick used on the walking poles, which promised a discount but then it would not let you order on line, but forced you to collect - thereby saving you the discount. There are many more online stores that deliver what is promised, I will not be using yours and will ensure all my team on the three peaks know about your duplicitous behaviour.