Supervision

Support Workers to Meet Best Practices

Supervisors need to be confident that every decision social workers make meets current policy, best practices, and the interests of those they serve. But critical information about each family— key topics, events, and people connected to the case—is often hidden or virtually impossible to retrieve. Without all the information, supervisors struggle to support and help guide social workers. This is a story about three supervisors who are using a protective services case discovery platform, Traverse®, to surface “dark data” to support and empower workers to make confident safety decisions.

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"Implementing the Northwoods solution has resulted in a more productive and accountable staff, increased customer responsiveness and greater value for the public."
Roxanne Somerlot, Director, Marion County Job and Family Services