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Patient Amenities at St. Joseph Campus

Our Commitment to Service Excellence

Our goal is to provide you with a welcoming, supportive environment. Service excellence is about treating you with respect, helping you understand what’s happening and why, and going the extra mile to exceed your expectations.

During your stay at Wheaton Franciscan - St. Joseph Campus, you can expect that we will:

Respond quickly to your health care needs

Give you safe and high quality care

Treat you with dignity and respect

Maintain clean and safe surroundings

Protect your privacy and the confidentiality of your patient information

We are pleased to offer our patients the following amenities.

Advance Directives

The care management team can help your complete an Advance Directive, a document that allows you to predetermine your treatment choices so they are available to the medical team when you are not able to communicate your own preferences.

Aromatherapy Options

At Wheaton Franciscan - St. Joseph Campus, many patients are offered aromatherapy, along with other traditional medicines, as an option in relieving nausea, fatigue or other nagging symptoms. Aromatherapy involves the use of pure essential oils to positively affect physical, emotional and mental health. Essential oils may be used to help with the management of symptoms including mood improvement, to relieve pain, nausea, fatigue or inflammation, calm and reduce anxiety or as an anti-viral. Learn about our aromatherapy options.

If you or a loved one are a patient, please be sure to discuss with the attending nurse.

﻿Care Management Services

Wheaton Franciscan Healthcare Care Management includes:

Social Workers

Registered Nurse (RN) Case Managers

Discharge Planners

Transitions of Care Case Managers

Our care management staff is available on each hospital unit to help create a safe discharge plan in collaboration with the physicians and nursing staff.

Care Management staff can help make arrangements for:

Home health care

Equipment at home

Doctor appointments

Community resources

Rehabilitation

Home infusion

Hospice

Skilled nursing care

The Care Management team can help you complete an Advance Directive. An Advance Directive is a document that allows you to determine your treatment choices when you are not able to communicate your own preferences.

If you think you need one of these services, talk with your physician, nurse or call Care Management at 414-447-2599.

CaringBridge

Helping You Connect with Family & Friends When Health Matters Most

We partner with CaringBridge to provide you with free websites that connect people experiencing a significant health challenge to family and friends - making each health journey easier.

Easy to create and use, CaringBridge websites offer a personal and private space to communicate and show support, saving time and emotional energy when health matters most. As an author you can add health updates and photos to share your story while visitors leave messages of love, hope and compassion in the guestbook.

Communication Services

Deaf & Hard-of-Hearing

St. Joseph offers around-the-clock communication services to the deaf and hard-of-hearing through the use of a TDD, sometimes referred to as a TTY.

Interpreter

St. Joseph is committed to offering high quality interpreter services for our deaf and limited-English speaking patients and their families. Screened and trained medical interpreters help our providers perform their job and make sure our patients receive excellent care.

Internet Access

St. Joseph has wireless Internet access for those with mobile and personal computer devices.

Notary Public

If notary public services are needed, please contact your nurse or social worker.

Room Service

Meals at Your Request

Wholesome, nourishing, heart-healthy meals are an important part of your treatment and recovery. Our executive chefs are proud to offer the “At Your Request” room service program. This dining program allows you to select your meal from a menu designed to make you feel as though you were eating at home or at a favorite restaurant.

A registered dietitian is available to provide you and your family with nutrition education and support.

Telephones

Telephones are provided in each room. All local calls are free of charge. Long distance calls can be made by calling collect or by using a calling card.

Cellular and digital phone use is permitted in patient care areas, but must remain a minimum of three feet from medical equipment.

You may notice nursing staff using a portable phone on the nursing floors. These devices are different than a cellular or digital phone and are used as a part of their work routine. These portable phones pose no risk to medical devices.

Television & Radio

Television and radio services are offered for your entertainment and convenience. If patients have significant hearing impairments, you can request closed-captioning at no additional charge.

Wheelchair Service

You can use your wheelchair in the dining area or other areas if your condition allows it and someone is available to assist you.