K1000 Helpdesk: Email notification on ticket move

Does anyone have a working solution that sends an email notifcation to the owners of a queue when its moved using the 'Ticket Actions' Move to queue... function?

We have three queues, one for 1st line, 2nd line and 3rd line Support. When a ticket is moved between queues I need KACE to send an email notifying the default ticket owner of the queue it’s been moved to.

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A standard rule on ticket changes should notify the new owner when the ticket is transferred to the queue. We don't have a specific rule in place to notify the owner that the ticket has been assigned to them since it is handled by our rule that notifies the owner on ticket changes.

So, Chuck of Steel, are you saying that there already should be a default standard rule in place that should be handling this or that you folks have a set up a standard rule that does what you describe? Thanks a lot!!!!

You can use either the system rules to handle the notification or have a custom rule in place. We use all custom rules on our KBOX. Here's the select query for our standard Notify Owner on ticket changes rule: