Job Positions

Student Service Advisor/586

Department:

Student Success - College of Adult and Graduate Studies

Institution:

Colorado Christian University

Date Posted:

Aug 7 2019 10:00PM

Close Date:

Position Description

The Student Service Advisor (SSA) is a full-time, exempt position reporting to the Director of Retention for the College of Adult and Graduate Studies (CAGS). The SSA guides and assists CAGS students toward successful degree completion and attainment of educational goals. This position is a key component in the retention and persistence of students. While the position is in Lakewood, CAGS students are located in varying regions both inside and outside of Colorado. As a result, this position requires high levels of accurate and concise communication (email, phone, and in-person, depending on the student’s location). A polished, professional demeanor and appearance are required. Hours may vary depending on student need and may include evenings and weekends.

Initiate outbound calls to students to assess early intervention needs, build advisor/advisee relationships, ascertain obstacles to course completion or registration, and proactively and persuasively challenge students to successful continuation and academic excellence.

With a heritage dating back to 1914, Colorado Christian University is committed to offering a complete education that develops students intellectually, professionally, and spiritually. Just a few minutes from downtown Denver, CCU is uniquely positioned to offer students a distinctive variety of educational opportunities and experiences.

Additional Information

Nature of Work Environment: While performing the duties of this job, you may be required to walk, stand, sit, reach with hands and arms, balance, stoop, speak with clarity, and have appropriate vision and hearing capabilities. The employee must occasionally lift and/or move up to 25 pounds. Colorado Christian University expects all faculty and staff to become a part of the University community by participating in activities and events that occur on the campus throughout the year, which may occur during evenings and weekends.

Contact Information

303-963-3000

Qualifications:

Required Qualifications

High technology proficiency; fluency in Microsoft Excel and Outlook.

Comfortable with a high level of inbound/outbound calls; proven ability to articulate clearly and persuasively, yet professionally, with students.

Displays self-confidence, patience, empathy, and availability when building rapport with students; understands and adapts quickly to multi-generational needs and characteristics.

About NACADA

NACADA promotes and supports quality academic advising in institutions of higher education to enhance the educational development of students. NACADA provides a forum for discussion, debate, and the exchange of ideas pertaining to academic advising through numerous activities and publications. NACADA also serves as an advocate for effective academic advising by providing a Consulting and Speaker Service and funding for Research related to academic advising.