Fees, customer service top reasons to leave bank, survey finds

It turns out that raising a fee or imposing a new fee would be a big reason for many of us. A
new MoneyRates.com survey found 48 perent of us would look at another bank because of a new or
raised fee.

That was followed by a bad customer service experience, closure of a convenient branch and
uncompetitive interest rates.

But even if we're aggravated with our bank, it doesn't mean we actually end up leaving. The
survey found about half of us have changed banks over the past five years and nearly two-thirds of
us don't plan on changing within the next five years.