Job Description:
# Support and provide customer service (Queries, Request, Complaints) via phones and e-mails, both inbound and outbound
# Use questioning and listening skills that support effective telephone communication
# Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects
# Effectively deal with irate callers, and upset customers
# Meet commitments to customers and other duties as assigned
# Display time flexibility towards shifts as per work floor requirements
# Display sensitivity to healthcare business work environment

Desired Profile:
# Malayalam speaking mandatory
# Should be graduate
# Good communication skills
# Should have experience in dealing with customers through mails and phone
# Flexible to work in rotational shifts
# Customer oriented