Articles, news, press releases and more.

Upset about a specific company customer support? Looking minutes on an utility bill to find a customer support phone number? Here is something to help you. What are the best support departments of Fortune 500 companies ? How can you reach them ? Samsung is known as a multinational conglomerate company with many subsidiaries and affiliated businesses. Not surprising, Samsung has a powerful influence on South Korea’s economic development, politics, media and culture; and has been a major driving force behind the “Miracle on the Han River.” As of last year, Samsung held a 36.5% excellent customer service rating. State Farm’s tagline, “We’re born to assist,” holds true as it has received a 37.9% excellent rating in last year’s MS Money survey in customer satisfaction. Its services range from home to car insurance, and financial services to those in need.

People love Apple products, but even a great product needs to be backed up by great customer service. “Apple and AppleCare put the consumer first, and train their employees how to greet and help their customers,” says Nancy Friedman, president of Telephone Doctor Customer Service Training. “Companies spends thousands of marketing dollars trying to convince us to buy their products, but if customer contact is not handled just right in a store, at a call center, or on the web by customer service representative, all that money is wasted.” Apple gets it just right. That urban myth about Nordstrom taking back a pillow that they hadn’t even sold is more than just an old wives’ tale-it happens to be the truth. Nordstrom’s generous return policy is based upon a willingness to treat customers fairly and with respect. It is the hallmark of their great reputation for customer service, and one of the reasons why shoppers remain loyal to them, year after year. “The single greatest way a company can distinguish itself from its competition is by the level of service it offers and the higher level of service you offer, the more successful you will be,” says Friedman, who lists Nordstrom among her personal top ten companies with best customer service. These are 13 other stores with good return policies.

Going the extra mile will not only result in an indebted and happy customer, it can also go a long way in terms of keeping yourself on their radar for future business. A three year old named Lily Robinson wrote a letter to Sainsbury’s, an UK grocery store, a letter asking why ‘tiger bread was called tiger bread and not giraffe bread?’. To Lily’s surprise, Chris King, the customer service manager of Sainsbury’s responded with “I think renaming it to giraffe bread is a brilliant idea!”. Several months later, the bread was renamed to giraffe bread.

For customers, finding a company’s contact details is step one to getting their problem solved. However, 41% of all companies do not have contact information visible on their website (Tweet this!). Every single company that made it to the best in class list had an email address or phone number clearly visible on the home page of their website, making it very easy to contact them, as opposed to hiding it down somewhere inside the website. Making the email address or phone number visible also adds an element of trust, as the best in class companies show the customer that they are not afraid to hear from them. Adding to this, a B2B web usability report by KoMarketing Associates found that 79% of B2B buyers will leave a website if contact information is not visible. So, not only will you frustrate existing customers, but you also risk losing new business by omitting it.

Customer service phone numbers! This website focuses on providing lightning fast access to details related to any big company client support section, with a lot of extra information, like phone contacts, email, live chat addresses and so on. Read extra details about Customer service phone number.