Customer Experience doesn’t need to be complicated

We help you to exceed customer expectations and stay ahead of your competition. We break down complex problems into manageable, affordable solutions so you can deliver rapid, measurable improvements in your organisation.

Simple

Customer Experience doesn’t need to be complex. Our unique approach breaks it down into actionable steps.

Human

Reveal new customer insights to power your CX. We identify the truths behind behaviours, actions and motivations.

Useful

Few organisations have surplus time and resource to commit to a large scale transformation. Our products are designed to help you quickly define a start point and identify and prioritise solutions based on their impact to your business.

CX Communications

Open and maintain a meaningful dialogue with customers. We’ll optimise the communications that shape your Customer Experience, creating engagement models that increase customer advocacy over time.

Digital Platforms

Create intuitive online journeys and interfaces that are a joy for your customers to use. We’ll also recommend the right systems architecture to make ‘digital’ work harder for your business, and your customer.

Employee Engagement

Understand your workforce and what will motivate them to grow with your business. We’ll develop strategies to communicate, engage, motivate and retain employees.

Bespoke CX

Consultancy based on your needs

It is our job to make it easy for our customers. Simply tell us your customer challenge and we’ll create a bespoke solution for you.

You may need to break down a complex challenge into a programme of practical work, or you might just need an extra ‘CX brain’ for a few days. We’ll use our expertise and four product areas to create the right answer for you. Contact us to find out more.

Human Vs Tech

From the likes of Google Assistant booking hair appointments for customers, to cashier-less grocery stores in the form of Amazon Go, tech is evolving and mimicking human traits more than ever. Eliot Sykes asks if humans and tech can seamlessly combine when it comes to Customer Experience?

Lessons in CX

…A Trip to South East Asia. Part 1 – Singapore.

As we touched down at Singapore’s Changi airport for a week to launch three Ethology CX Consulting offices in the region, we hadn’t anticipated that our host city was going to provide its own CX lessons.