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Mystical spot

Everyone at hotel very accommodating and friendly. A warm welcome by gracious people.Grounds and gardens are beautiful, pool area was nice and view was spectacular. All rooms face Lake Atitlan.The only negative is that the hotel is a bit 'worn'. Guest rooms could use and upgrade--especially the bedding. Mattresses were very very hard and sheets were well-worn.I would consider returning to the hotel when they upgrade their beds.Otherwise, it was a wonderful experience. VERY RELAXING and wonderful staff.

Room Tip: All rooms face the lake and have beautiful views. Hotel is 2 story. Second floor has better views.

Stayed: June 2014, traveled with friends

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Ask Sandra R about Hotel Atitlan

2 Thank Sandra R

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

My boyfriend and I stayed in April 2014 when it was full of guests. I would have given the hotel a top-notch rating but it lacks in customer service.

Restaurant: I ordered a continental breakfast with hot tea. I never got my tea. The coffee is nothing to write home about. Being a luxury hotel in a land that produces coffee, the hotel should carry better quality coffee in its restaurant. My boyfriend was bothered with the way one of the wait staff asked for our room number when we sat down to eat breakfast.

Pool area: The jacuzzi should stay open past 6 p.m. But my biggest problem at the hotel was the availability of towels in the pool area. They need to keep refurbishing these. Sometimes they ran out of them. Why can't they have a full-time person checking out towels at the pool area as they do in other resorts? They don't want you bringing towels from your room so they should be on top of this. When one of the staff persons brought towels to the pool area, there were many people in the jacuzzi ready to exit as 6 p.m. was approaching. She specifically said, "No more than one towel per person." Some people were taking two and honestly, I don't blame them. It was chilly as we exited the jacuzzi in the evening. The staff person could have addressed us in a nicer way.

Gardens and animals: The gardens are absolutely beautiful. The cage where the toucans are kept should be bigger. The poor toucans, as opposed to the parrots and peacocks, should roam more freely and or in much bigger cages.

Accessibility: The hotel is outside Panajachel. You can walk to town or take a Tuc Tuc.

Rooms: Aside from the rooms needing a coffeemaker, I was comfortable. We had a beautiful view of the lake and volcanoes.

In conclusion, the staff at the Hotel Atitlan need to go through some customer service training. I wasn't impressed at all.

Room Tip: Ask for a room with a view of the lake and volcanoes.

Stayed: April 2014, traveled as a couple

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Ask Malena0909 about Hotel Atitlan

2 Thank Malena0909

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

We stayed there for 3 nights in a double room. During our stay the hotel was rather empty - one of the nights we were only 5 guests and the restaurant and bar were locked shut at 7pm and the corridors leading to our room were pitch black. The room is very basic and somewhat outdated. It has no safe, no water, no coffee, no mini bar and no room service available. We wanted to drink coffee in our room so we had to go down to the restaurant every morning, carry the tray to the room AND return it after we finished, per their request. Breakfast was not included and only served until 10am, which was annoying since the hotel is pretty far from the main street (10 min tuk-tuk ride). The water pressure in the shower was very weak so it left a bit to be desired. The highlight of this hotel are the surrounding grounds and botanical gardens, but the drawback here is the caged birds that are every where (sad). Don't think I would ever return here.

Stayed: May 2014, traveled with family

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Ask Ruraam about Hotel Atitlan

4 Thank Ruraam

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

The key to success is to upgrade to a suite, if not you are at a 2 star rather than 4 star property. The views are un matched if you have a balcony and see the volcanos and the lake, With the upgrade you are allowed room service ; a plushy bath robe ; towls enouggh for two and the room is spacious and well appointed. Otherwise no room service ; no firweplace ; no robe , tiny towel and a motel 6 style room. The location is good; fabulous garden ; adequate restaurant ; fine bar. Close to the action filled beach town : Panajachel and tut tuts are available. I venture to say this is the sole fabulous place to stay in Lake Atitlan

Room Tip: you need to pay and upgrade to be happy

Stayed: April 2014, traveled as a couple

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Ask ECAMERONSanFrancisco about Hotel Atitlan

2 Thank ECAMERONSanFrancisco

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

probably the best hotel around the whole lake ! perfect view when not cloudy ! 1 huge pool ( a bit old fashion shape) and huge jaccuzi ... sad they dont have an outside shower next to the restrooms though ...the gardens are really worth while a visit in detail rooms are all with nice view on the lake and the gardens though the last rooms may not have full view on all volcanos very beautiful bar, restaurant service and food excellent

Room Tip: I think rooms after nr 112, 212, 312 may not have full view on 3 volcanos .... I was in room 214 and couldnt see totally the San Pedro volcano

Stayed: May 2014, traveled solo

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Ask paris16traveler about Hotel Atitlan

Thank paris16traveler

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

It is a nice hotel with a lot of "traditional" Guatemalan styling. The rooms are comfortable, but we had a shower that worked more or less & the WiFi service in the room was pathetic. The views & grounds are great & pool is nice. Service was OK although they don't provide transportation to town after 6:00 PM which I thought was strange for a hotel that is not in town. Fortunately, there are other options available.

Stayed: May 2014, traveled with friends

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Ask Just-a-Traveler27 about Hotel Atitlan

2 Thank Just-a-Traveler27

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.