Re: Live chat 24/7 Get help from advisers -live chat.24 hours a day, 7 days a week

I telephoned Customer services regarding a second hand phone - which i am led to believe was on Vodafone. I did a checkmend report on the phone but it seems to be an issue in Japan/Korea. Customer services told me that I should talk to Apple as they run the database of IMEI numbers. I spoke to Apple who told me that it was the carrier who is responsible for the blacklisting and that I should talk to them. So I am trying to find out what the issue is and whether it can be resolved. The phone is not lost, stolen, insurance claimed etc. Can you help I have the IMEI which I am not sure if I should put on here. Thanks

Re: Live chat 24/7 Get help from advisers -live chat.24 hours a day, 7 days a week

Hi, like the OP, I've tried numerous times to contact Live Chat and they are always offline. I have recently moved to Asia therefore cannot call premium rate numbers for assistance as would cost me a small fortune. When I moved I rang to advise to stop my number on the evening of my flight as previously advised by Vodafone help desk. Spoke to a really helpful guy called Jamie who said he could transfer my number to PAYG so I'd be able to use UK sim when back on visits. To my knowledge this hasn't been done. I did receive a text from Vodafone saying they'd call me however I do not answer calls when abroad, especially from premium rate numbers! Also, now I'm in Malaysia I am unable to use my phone with a local sim as it is locked to Vodafone UK. How do I go about getting this unlocked?

I'd be grateful if someone could answer my questions or point me in the right direction to a landline number I can call from overseas that isn't going to bankrupt me.

Re: Live chat 24/7 Get help from advisers -live chat.24 hours a day, 7 days a week

You can remove content control online, through My Vodafone. Alternatively, you can call 191 and they can assist. Also you can pop into your local Vodafone Store with your passport or drivers license and the staff there can remove it for you.

In response to your second query, yes, Vodafone can unlock a phone that they supplied. If it was supplied on contract, the original owner will need to request the unlocking and there is a charge of £19.99 is the phone was supplied on contract less than a year ago.

Re: Live chat 24/7 Get help from advisers -live chat.24 hours a day, 7 days a week

I added IOU and have not made any calls to actually use it because each time I try to call somebody it says iv not enough credit, I had the same with last sim I had and problems with this network not receiving my freebies and other problems, I'm sick of this happening all time anyone suggest any other networks that I won't get messed around with and not have to top up around £60 a month?

Re: Live chat 24/7 Get help from advisers -live chat.24 hours a day, 7 days a week

If you would like us to take a look at the freebee and IOU issue on your account, please contact the team using the details here.

James

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.

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