0. Welcome to 12Return

Thank you for signing up for a free 30-days trial. We are here to help you get started with 12Return. We have set up the system by default. You can complete your preferred setup with an easy to use setup checklist. Our experts are standby to give you any personal assistance. Don't hesitate to ask for help.

The setup of your 12Return system is done at 4 levels:

Account

The account is the highest level in the setup. You will have one account that relates to your 12Return subscription. On account level, you can set up a limited number of items. The items apply to your account in general. Several items can be set up on the account level and can be further specified on the portal level.

Portal

Under the account, you can define the portal or portals that are linked to your account. By default, you have one customer portal set up for your account and most of the setup items are at the portal level to provide you with maximum flexibility. Optionally you can set up multiple portals if you want to separate returns from different channels. Activating additional portals needs to be done by a 12Return administrator. Once that has been done, you can further setup these portals.

Return Type

Under a portal, you can define the return types that are relevant for your returns process. A return type is a reflection of the return services from your return policy (such a "Return within 14-days return period). Many of the setup items under a portal can be allocated to a return type to provide you with maximum flexibility.

To complete the setup for account, portal and return types we have created this checklist that guides you through the setup. In each step, we will refer to chapters in the knowledge base that explain the details of the setup item.

Some of the steps don’t require your immediate action as the setup has already been done by 12Return as part of the Onboarding Program. We still highlight these steps to show you all possible options. If you need any help you can find additional tutorials in the Setup Guide. Or use the help option in the right bottom corner to submit a support ticket.

If you need any help you can find additional tutorials in the Setup Guide. Or use the help option in the right bottom corner to submit a support ticket.

Setting up 12Return will take about 2-3 hours depending on the number of portals and the number of languages that you wish to support. Each language requires content to be set up in different areas such as the portal, surveys, and emails.