Catering Policies

Service Charges

Most meals include the price of appropriate wait staff. If an attendant is requested for an event not requiring normal wait staff services:

Server/Attendant – 25.00 per hour – 4 hour min.

Chef – 27.50 per hour – 4 hour min.

Bartender – 30.00 per hour – 4 hour min.

Attendant/chef charges will require one hour for setup and one hour for cleanup beyond the scheduled time of the event. There is a 20% service charge for all events that are not sponsored by Loyola University. This is in addition to the charges listed above.

Pricing

We reserve the right to adjust or change pricing from that printed based on location, seasonal availability and current market price of products found in this catering guide. Once your contract is signed, your prices are guaranteed. Sales tax will be added to the bill for all non-Loyola events unless proof of exemption is provided. A 20% service fee will be charged to any event not sponsored by Loyola University.

Final Guarantee

At the time of booking, we will send you a copy of the event sheet for your final approval. We ask that you sign the event sheet to verify that you understand the menu charges and then return it within 24 hours to the Dining Services Catering Office. The expected count that you give us should be as accurate as possible. The Catering Department will plan, purchase and invoice for all the guests that you indicate will attend. A final guarantee number must be given to the Dining Services Catering office no later than 72 hours (3 business days) prior to the event (Wednesday in the case of a Monday event). If no final count is obtained, we will prepare and charge for the original number of guests. Cancellations up to four (4) days prior to the event are without charge. After three (3) days but prior to the day of the event, the charge will be 25% of the cost of the event. Same day cancellations will result in a full charge of the entire event.

Payment Arrangements

At the time your order is placed, we will need your budget number so that we can start processing your event. If you are not billing through the Loyola Billing Department and are not Loyola University faculty, staff or current student, we require an advance deposit of 50% of the estimated cost of the event. The balance is due at the time of the event paid in either cash or check. Any additional costs incurred during the event will be billed within 7 days of the event and payment is expected 15 days after that. A 20% service fee will be charged to any event not sponsored by Loyola University.

Food Safety

Dining Services takes exceptional care to follow recommended proper food handling procedures in the best interests of our clients and guests to help reduce the risk of foodborne illness. As such, we have certain service guidelines designed to help us maintain this high level of food safety practice. These guidelines include not serving or making available for service any food or beverage that was not produced or supplied by Loyola University Dining or one of our approved vendors; adhering to time limits that food may be held safely for service; limiting the service of certain foods to certain locations and conditions under which food safety guidelines can be upheld, and keeping customers from removing perishable foods from functions for later consumption. These and other guidelines have been put in place to help protect you and the University from the risk of foodborne illness.

Notes

The Catering department reserves the right to substitute items based on product availability. We will make every attempt to inform you of this change as far in advance as possible. Please discuss with the Catering Director any special dietary requirements. In case of inclement weather, please discuss a secondary plan to insure the success of your event.