ITIL® and IT Service Management

Welcome to the ITIL and IT SERVICE MANAGEMENT BOOKSHOP. Here you will find information, guidance and resources covering the whole gamut of ITIL issues and topics.

What is ITIL?
ITIL (the IT Infrastructure Library) is essentially a series of documents that are used to aid the implementation of a lifecycle framework for IT Service Management. This customisable framework defines how Service Management is applied within an organisation. It also aligned with the international standard, ISO 20000.

How is it Organized?
ITIL is organized into a series of five volumes (the books): Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These in turn describe a closed loop feedback system that provides feedback throughout all areas of the lifecycle. The volumes continue to provide a framework of best practice disciplines that enable IT Services to be provided effectively. To obtain copies of these sets, see the right hand panel.

ITIL Training
ITIL is supported by a comprehensive certification scheme, with the ITIL Foundation Certificate being the entry level qualification. This is mandatory to progress any further within the overall ITIL scheme. Certification.Info offers a comprehensive ITIL Foundation Course delivered directly to your desktop.

What is the ITIL Triangle?
This is a diagram that describes the relationship between ITIL, the emerging ISO 20000 service management standard, and your own in-house procedures and policies.

More Information or Help?
We recommend the further sites in the left hand panel. However, the next logical step is usually to ensure that you have the necessary materials to move forward. The most cost effective route is probably to acquire the ITIL documents and books themselves.