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Great resort -- but not worth the price.

I love the rooms, I stayed in a 1 BR villa that faces the pool and the pool is fabulous! they use L'occitane brand for toiletries and tries to position itself as a 5 star resort. I think over-all its ok except for the price. Its far too expensive!

Note that swimming is not allowed in the sea. They do have a wide variety of water sports tho - Hobbie cat, stand up paddle board, kayak, jet ski etc. Their intro dives are so-so as the reef here is not fantastic. They did some coral planting to improve this including some giant clams.

sand in the beach is artificial. I heard it was moved from Palawan. Natural sand of Bicol is black due to the volcano but they say that this kind of sand has some therapeutic effect.

Food is great!

I came here for a 3 day conference and here are my comments. - service to the airport is too expensive at P750 per way.- the aircon in the ballroom was hot. - House keeping takes too longMore

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Room Tip: get a room near the pool.

Stayed: April 2014, travelled on business

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Ask John_Ong1114 about Misibis Bay Resort

2 Thank John_Ong1114

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Misibis, Manager at Misibis Bay Resort, responded to this reviewResponded 4 May 2014

Dear John,

Thank you for taking the time to post your review and share your experience with us.

We are delighted to hear that you enjoyed your dining experience at Spice Market. I would be happy to pass on your positive feedback to our chefs and F&B team. Thank you as well for your commendations on our pool view villas and recreational activities.

I have taken note of your comments regarding the air-conditioning in the convention center for future conferences as well as housekeeping concerns. They have already been shared with the concerned departments heads for action.

Once again, thank you for your feedback and we hope to have the opportunity to welcome you back in the not too distant future.

Please email me directly so I can personally ensure that you have a wonderful experience with us at Misibis Bay Resort and Casino.

With kindest regards,

Lisa ZakharkaResident Managerlzakharka@misibisbay.com

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

I love the rooms, I stayed in a 1 BR villa that faces the pool and the pool is fabulous! they use L'occitane brand for toiletries and tries to position itself as a 5 star resort. I think over-all its ok except for the price. Its far too expensive!

Note that swimming is not allowed in the sea. They do have a wide variety of water sports tho - Hobbie cat, stand up paddle board, kayak, jet ski etc. Their intro dives are so-so as the reef here is not fantastic. They did some coral planting to improve this including some giant clams.

sand in the beach is artificial. I heard it was moved from Palawan. Natural sand of Bicol is black due to the volcano but they say that this kind of sand has some therapeutic effect.

Food is great!

I came here for a 3 day conference and here are my comments. - service to the airport is too expensive at P750 per way.- the aircon in the ballroom was hot. - House keeping takes too long

Room Tip: Get the ones near the pool. other you need golf cart.

Stayed: April 2014, travelled on business

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Sleep Quality

Rooms

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Ask John_Ong1114 about Misibis Bay Resort

Thank John_Ong1114

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Misibis, Manager at Misibis Bay Resort, responded to this reviewResponded 4 May 2014

Dear John,

Thank you for taking the time to post your review and share your experience with us.

We are delighted to hear that you enjoyed your dining experience at Spice Market. I would be happy to pass on your positive feedback to our chefs and F&B team. Thank you as well for your commendations on our pool view villas and recreational activities.

I have taken note of your comments regarding the air-conditioning in the convention center for future conferences as well as housekeeping concerns. They have already been shared with the concerned departments heads for action.

Once again, thank you for your feedback and we hope to have the opportunity to welcome you back in the not too distant future.

Please email me directly so I can personally ensure that you have a wonderful experience with us at Misibis Bay Resort and Casino.

With kindest regards,

Lisa ZakharkaResident Managerlzakharka@misibisbay.com

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Our group booked 2 rooms, for 2 nights stay -- one garden room (purchased at a discount), and one villa (purchased at regular rates).

1. I felt the garden rooms were too overpriced for the state they were in. The rooms are very small, tight spaces, there were some problems with the lights and the shower when we were there. There weren't a lot of people in the garden room building we stayed in, so it felt abandoned. The garden room buildings (there are several) are located outside the compound, and there are several small pools near those buildings. The pools were a nice touch though. The rooms were brightly coloured which is nice. But still it was too small and tight. If I paid 3K for the room, I would be happy. It would be an awesome room. But we paid definitely more than that price and I felt it was not worth it for the price they charged. (The published rate is USD 570/night, and so you know why I hold it to a higher standard)

2. The villa on the other hand was awesome. Very spacious. You really feel you're in paradise.

We also enjoyed the free activities (wind surf, ATV, kayak, etc), the big swimming pools, the zipline in the eco-park. The food is just okay. One of our companions was disappointed that the ala carte "Bicolano" foods did not taste authentic though. On one weekend night, they had barbecue buffet and there was a band singing. Nice view.

Overall if you get a villa, this is a good place to hang out with friends or family and relax. If you're going, get the villas. I was disappointed though because they should have given more value to the garden rooms, thus I consider the resort too expensive for what it is offering.

Room Tip: Get the villas. Don't book a garden room, too expensive for what it's offering.

Stayed: May 2013, travelled with family

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Ask xtravelled about Misibis Bay Resort

1 Thank xtravelled

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Misibis, Manager at Misibis Bay Resort, responded to this reviewResponded 4 May 2014

Dear Skyelark,

I appreciate hearing from you and wish to thank you for sharing your experience with us.

I’m delighted to learn that you were pleased with our villas as well as the free recreational activities our Resort has to offer, along with the zipline in the Eco-park.

I have taken note of the challenges you experienced in the Garden view rooms during your stay and wish to thank you for bringing these concerns to our attention. Rest assured that we will look into the areas you pointed out.

I also noted your comment on the food options during your stay. I wish to share with you that we are currently in the process of increasing our buffet choices and creating a new restaurant concept that will offer grilled meats and seafood. We are also creating a tapas menu for both the pool area and beachfront.

We hope you will consider staying with us once again so we can provide you with a memorable experience.

Kindly email me directly so I can personally ensure that you, your friends or relatives are well taken care of.

With kindest regards,

Lisa ZakharkaResident Managerlzakharka@misibisbay.com

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

We went there last December for our honeymoon. The whole experience was AWESOME! From the time that they fetched us at the airport, the free room upgrade, romantic dinner by the beach, super fun activities, up to our city tour! We were being spoiled by everyone and they were all very accommodating. The food was delish!!! The resort was a bit pricey but every cent was worth it! A big shout out to DJ Mercado for taking care of us! Superb experience indeed! :)

Stayed: December 2013, travelled as a couple

Ask Ressel C about Misibis Bay Resort

Thank Ressel C

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Misibis, Manager at Misibis Bay Resort, responded to this reviewResponded 4 May 2014

Dear Ressel C,

The title of your review alone is very humbling and heartwarming. I can assure you that you made the entire Misibis Bay family feel very happy.

Most of all, I wish to extend to you my sincerest gratitude for recognizing the excellent service our colleagues provided you during your stay. Your kind words will surely inspire and motivate them even more.

We will ensure to keep providing you the same wonderful experience on your future visits with us.

Thank you once again and I look forward to your return.

With kindest regards,

Lisa ZakharkaResident Managerlzakharka@misibisbay.com

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

From our friends happy memories and good words of mouth experiences with Misibis bay, What they experienced before is way different from what transpired, or maybe our standards are different, We checked in on a garden villa for 4 days, what i noticed immediately was the 2 restaurants that are adjoined together of which they called la playa and Spice, it is only 1 restaurant for me, airconditioned and open air , Being a foodie, I immediately looked around the buffet spread, i was dismayed to see the various selection of foods, the fish was not even freshly catched from the sea, I later found out that they buy supplies at the market, Hey this is a island beach resort, we later found out that the chef was newly hired 5 months ago, so it means they just hired an inexperienced chef or ordinary cook, Since the old chef was no longer working for Misisbis, maybe they are trying to bring down the cost, therefore the food was so repetitive, we ordered ala carte, never tried the buffet every lunch and dinner almost the same spread of food every day, ala carte menu also mostly out of stock, worse part is if you dont have a car, you cannot find another good restaurant nearby, It is a 45 minutes drive back to the city proper, we are locked inside Misibis so no choice of eating somewhere else,so to speak, they really need to construct more selection of restaurants and hire more chefs, the kitchen are small and cramp, the place was very really under staffed, i interviewed staffs and learned the management had replaced many old well trained staff, concrete pavement all have cracks, tiles on the pool are hollow sounding, it means tiles are not well bonded, one tile my daughter stepped on cracked the tiles, The room are clean but small for my standard of an SLH, except for many insects inside which cannot be prevented i think, bathroom supplies and amenities are well stacked, Dont expect what they advertised about 24 hr butler service, i call many times on their front desk, but nobody answer, even if they do response to request takes time, talk about quality service, from initial 37 rooms, the Misisbis bay expansion is now 100 plus rooms, Clean beach towels are very a plenty & accessible, although some are stained with rust, cold mineral waters are always available, The employees even though very under staffed are trying their best to be helpful, they are making the most of it, Imagine who will be our lifeguard on the pool, when he is busy taking orders of food and drinks, there are many pool at Misibis with no lifeguards around, Misibis offer many non motorize activities for free, but luxury should offer impeccable services which was not met, what we are paying for is a small luxury hotel experience, but in the end it feels like an ordinary resort, The place is very expensive and not worth the money i spend for a SLH, I really expected more,The money spent is much better to be used on some other place. nothing special about Misibis, oh yes very disapointed.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Misibis, Manager at Misibis Bay Resort, responded to this reviewResponded 12 May 2014

Dear Johan C,

I am saddened to learn that you were not fully satisfied with your experience and sincerely apologize for the inconveniences you encountered.

We are currently in the process of transitioning, myself being part of the new management team and it is my goal to restore your confidence in Misibis Bay by addressing these concerns.

I have taken note of your comments regarding our restaurants and wish to share with you that we are currently in the process of developing a new restaurant concept that will offer grilled meats and seafood, we are also increasing our buffet choices and creating an exciting tapas menu for both the pool area and beachfront.

Thank you also for your feedback about the cracked tiles. We have just launched an intensive renovation plan to repair the small imperfections throughout the property, both the public areas as well as the guest rooms, which should be accomplished in no time.

I would also like to take this opportunity to thank you for commending the helpfulness and friendliness of our colleagues.

We hope to have the pleasure of serving you once again in the future.

Please email me directly so I can personally ensure that you have a wonderful experience with us.

with kindest regards,

Lisa ZakharkaResident Managerlzakharka@misibisbay.com

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

I have read lots of reviews about this resort, some of it are good and some are not just contented with what they had experience. I am just so lucky enough to find a good deal which really gave me a big discount. We did get an Escape Package which I think is already all-in (except for the airfare of course). My experience at Misibis is really unforgettable since it is our first time to booked in an SLH hotel. Upon arrival we were greeted by our tour guide Kuya Jomel and Kuya Alex who drove us during our Legazpi City tour. People who is working at Misibis are really friendly and very much approachable. During our activities I have seen no one who does not smile nor greet you. The only thing I've noticed is that they lack manpower to preserve the beauty of the resort. Pool bar sometimes is left unattended, the pools need to be maintained. We've stayed in their Garden Room (1602), the room is just fine not that of 5 star (to think it is an SLH resort). The toilet bowl is moving, the door is not perfectly finished especially on the doorknob part. Their AC's are making alot of noise. I am not sure if they have the same problem with their Villa rooms. The buffet that they serve cannot be compared of those any other hotel's buffet in Manila. I hope that this can be looked into to attract more tourist. What I have enjoyed most are the views and activities. (though I am not able to visit their Eco Park as it is under maintenance during that time).

Stayed: March 2014, travelled as a couple

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Ask italiangee about Misibis Bay Resort

3 Thank italiangee

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Misibis, Manager at Misibis Bay Resort, responded to this reviewResponded 4 May 2014

Dear Italiangee,

Thank you for taking the time to post your review and share your experience with us. I am very glad to hear that you enjoyed the Escape package and had an unforgettable experience at Misibis Bay.

I wish to thank you for your generous commendation on the service our colleagues provide. I would be very happy to pass on your positive feedback to our team, especially to Jomel and Alex.

I have taken note of your feedback regarding the overall maintenance of the resort. I wish to share with you that we have just launched an intensive renovation plan to repair the small imperfections in no time.

I hope for your next visit you will get a chance to experience our new food options. We are currently in the process of increasing our buffet choices and creating a new restaurant concept that will offer grilled meats and seafood. We are also creating a tapas menu for both the pool area and beachfront.

Again, thank you for taking the time to share your experience and we look forward to welcoming you back to Misibis Bay.

With kindest regards,

Lisa ZakharkaResident Managerlzakharka@misibisbay.com

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC