Verified Reviews of Holiday Inn Express Hotel & Suites Annapolis

Below are the verified reviews from guests that we have booked recently:

"It Was Quite Interesting."

Overall Score3.0/5

We had two rooms reserved and were given our key cards. We put our luggage in, freshened up and then went to dinner. When we came back one of our rooms had other people's luggage in it and the bathroom had been used. Come to find out, we were assigned one wrong room. What a mess! I finally got it straightened out, but it took a while as the young man was fairly new. He hadn't assigned our room and if I hadn't had our email confirmation it would have been harder to settle. We were quite disappointed to say the least. I probably wouldn't return there again. We are only thankful that nothing disappeared while our luggage was in there. Need to train personnel better.

Elizabeth S. (Individual traveler, booked 1 room), from

10-Aug-2014 Verified Review

"Better Attention Needed"

Overall Score3.0/5

The people at the front desk didn't answer the phone for over seven rings. When they did, they didn't say please hold, they just laid down the phone. The maintenance guy radioed the desk for me. On the second day, I called in the morning again to ask about a shuttle, they answered after six times calling, and then they hung up. I was miffed. I had not gotten dressed and had to walk down a very long hallway from the end to get a question answered. My mom was sick and needed some milk of magnesia. The desk girl didn't even know what that was. When I called upon arrival for directions, she didn't know where anything was or where she was!

Dana S. (Individual traveler, booked 1 room), from

03-Mar-2014 Verified Review

Response from Management on 07-Mar-2015:

I want to thank you very much for bring this matter to my attention. I hope you can accept my sincerest apologies for not meeting your expectations while you and your family were under our care. Please know that we are implementing some new rules at the front desk, mainly concerning the telephone and attentiveness to our guest. I hope we can have a second chance to change your opinion of us in the near future.

Customer Reviews of Holiday Inn Express Hotel & Suites Annapolis

4.0out of 5. Based on 304 guest reviews, Very Good

Recent Reviews

Property Description

Welcome to the Holiday Inn Express & Suites Annapolis! Recently renovated, you can count on a professional friendly welcome, a fabulous room that ensures a comfortable retreat from a day of business or sightseeing, in Historic Annapolis. Great features seasoned travelers have come to expect and deserve. This Annapolis hotel is conveniently located for easy access to both the Baltimore and Washington, DC area, we are immediately off route 50, only minutes away from being dockside at Annapolis Harbor, and less than 3 miles from the U.S. Naval Academy. Stay comfortably in one of our welcoming guest rooms, or treat yourself to an upgrade to one of our whirlpool suites. Now that is a suite retreat. Start your day at the free "Express Start" hot breakfast bar. Still free, now hot! Stay connected while being our guest with free wireless access in your room or take advantage of the 24 hour business center. Maintain your exercise regimen in our 24 hour fitness center. So when visiting Maryland's Capital, let the Holiday Inn Express & Suites Annapolis be your home away from home!

Details / Other Expenses

Check In:

03:00 PM

Check Out:

11:00 AM

Year of Last Renovation:

2007

Floors:

2

Rooms:

79

Corridors:

All Rooms Have Interior Hallways

Non Smoking Rooms:

79

Handicap Rooms:

Suites:

20

Room Windows:

Windows Don't Open

Cleaning Frequency:

Daily

Meeting Rooms:

0

Dist. to Food/Bars:

0.3 Mi

Dist. to 24hr Restaurant:

0.5 Mi

Dist. to Nearest Gym:

On-site

Lounge/Bar Hours:

n/a

Policies / Expenses

Cancellation:Group cancellation is prior to 30 days of arrival. Individual cancellation is 24 hours before arrival.

The Holiday Inn Express highlights above are subject to change without notice.

Previously known as:

Holiday Inn Express & Suites

Hotel Rate Trends at Holiday Inn Express Hotel & Suites Annapolis

The chart above shows averages of prices for both group quotes and the best individual traveler rates our system could find at the time the group/meeting bid was entered. The lowest group deal shown is 29.7% in June 2016 and the highest average individual rate is $234 in the month of September 2016. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Holiday Inn Express Hotel & Suites Annapolis in a month when rates are lower.

Testimonials: Why use Hotel Planner?

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