3 (Three) Issues Reports Near Crawley District, England

@ThreeUKSupport signal report for you. If you want to make a call upstairs in LGW South terminal, please ask all your customers to gather near the rail outside Accessorize - its the only place you get more than zero bars

@ThreeUK @cathaypacific turned my phone on after having it switched off in flight mode and was instantly charged £5 for the second the air network was on. Should have to accept or submit an email for permission before just using it. £5 for air.

@ThreeUKSupport Will actually take the opportunity to review whether I renew at the end of the month. In all the time I have been with you - too long to mention - I have always been pleased with service. But now that you have grown loyalty does not seem to matter.

Years ago if you wanted to ring @ThreeUK you got through straightaway. Today you can’t get through for love or money. Service has definitely gone down hill since 3 has grown in size. Very disappointing as Three used to be good. Shame.

Just had a really annoying marketing call, I answered the person on the other end said something incomprehensible and then hung up. Googling the number it appears it’s a marketing number from @ThreeUK and lots of other people have had the same calls. Bad form three.

I dont know who the store manager is in your @ThreeUK store in Crawley but, the staff was more interested in chatting between each other rather than selling phones. Shame cause they lost a sale. So bad, it’s not the first time there

@ThreeUK I just need to say that your coverage is the worst I have ever experienced - Eurostar from Paris to London-spent most of the UK portion with poor or no service at all!! All around me on other networks were busy on their phones...this is rubbish!

3 (Three) Issues Reports

@AlastairPeat @ThreeUK Hi Alastair, prior to November 2017, iPhone handsets would lock to the first network they were used with, if your handset is locked to Three, they should be able to get it unlocked for you - Jade

@ThreeUKSupport The Web chat was where my details were compromised is there not a way of speaking to you personally I am currently still on hold to your Indian call centre 24mins in with no help and no calls from your security as promised - I have taken names and times of all calls if needed

@ThreeUKSupport currently 45 minutes waiting for an issue I was meant to call you about immediately. Seriously frustrating. Live chat not available. Am listening to the same music which is clearly on a 10 minute loop. Feel like giving up and allowing my account to be hacked..

@ThreeUKSupport You’ve been saying esim support is coming for years now! At least give your customers an idea of how much longer we will have to wait for this feature. Or you may find yourself losing customers rather quickly since most other carriers now support esim @Apple watch

@ThreeUKSupport I got my phone stolen & I have been waiting for over 50 minutes on the phone to talk to someone to blacklist it. Your live chat is also off. I fail to see how is this a 24/7 service. #three #poorcustomerservice

Real life scenario for @ThreeUK and @CPWTweets - I bought a new iPhone 7 3 years ago from Carphone, unlocked. Walked down street and bought sim only deal from Three. Now moving to Sky Mobile and on inserting new sim, I find the phone is locked to Three.

@ThreeUKSupport your customer service sucks, I spent 26min on the phone trying to complain about my MiFi not working. I don't want to talk to your online chat as they seem to be forced to resolve things at first point contact on pain of death. What is wrong with your company!