Kevin Pickens

Systems Engineer / IT Generalist

Detail-oriented and fast-learning systems engineer (application support) with eight years experience.
Knowledgable about many applications and protocols. Excellent written and spoken communication abilities; capable of explaining technical topics to non-technical individuals and business topics to non-business individuals.

Skills:

XHTML

HTML5

PHP

Pentaho (Spoon ETL)

BMC Remedy (ITSM Suite)

Verint (formerly: Perseus and Vovici)

HTML

CSS

MySQL

Oracle

SOAP Web Services

Java

WordPress

Highlights:

Developed, designed, and implemented a complete conversion of the ETL process for customer identification data, improving accuracy and completeness and saving Tier 1 support an estimated two hundred to four hundred hours per year.

Collaborated on a method for retrieving CI data from a data provider with no available programmatic connections in a more security-conscious portion of the network without violating security controls.

Created an application that allowed the reporting team to retrieve data from a vendor's system, saving the cost of additional licensing for the reporting tool.