In July 1999, Keith Miller relocated from South Africa to Baltimore, arriving in a new country without any business contacts and a very limited social network. Not knowing American business practices and having a limited network of family and friends to...

It's no secret that 2009 was a horrible year. The financial storms that beset the country are reflected clearly in the performance of the quick printing franchise segment. However, this microcosm of the industry may also be able to lead the way as...