Sprint to Slice 800 Customer Service Jobs

ANOTHER Open Letter To Daniel R Hesse & Bob Johnson

I just want to say that I and many others feel hoodwinked by your company. We have been faithful to your brand for many years. Me... from the days of Nextel when it was a solo company, then when you bought it out.

You have your nice legalese that permits you to hide behind. Here is why I feel you are descending into a "crappy company."

You heavily advertise 4g LTE and push and sell in your stores and affiliate stores LTE phones. You mention that you will have your LTE service up and running by around a certain date. You fail miserably because we naively trusted you and we bought those LTE phones only to discover: a) they don't do standard 4g any longer and b) many months later you still have no...(continues)