Shared Services

The scarcest resource in business today is human capital. Bain’s approach to shared services—Share Smarter, Serve Better—helps you rethink what work gets done, how and by whom so your people can focus their skills and energy on doing work that matters most to your strategy, and do it faster, smarter and more efficiently.

WHY BAIN:

We’ve executed more than 400 shared services projects across industries and regions over the last 10 years.

We wrote the book—Time, Talent, Energy—on how to overcome organizational drag and unleash your team’s productive power.

Our method works for both support functions and others ranging from sales & marketing to customer service, supply chain and R&D.

We incorporate Bain Net Promoter System® so that your shared services listen to internal and external customer feedback, learn from it and act on it.