Lori Adams currently serves as a NASWA Policy Director and the NLx Senior Advisor. She joined NASWA in 2015 after over 26 years with Iowa Workforce Development, where she worked as a Welfare Reform Case Manager, Regional Manager, Field Operations Bureau Chief, and Division Administrator for Workforce Services. Lori has a Bachelor’s degree in Journalism and Mass Communication from Iowa State University, and is a Certified Public Manager.

The Communications Strategist reports to the Director of Communications and supports the development of strategic communications, outreach and public relations for NASWA. This position supports various marketing projects for the organization, with specific focus on unemployment insurance (UI) integrity. This position assists in writing and communications planning, with an emphasis on Web communications and Social Media, stakeholder communications, messaging, creative product development, communication outreach and execution.

The solution architect provides technical support in the design, development, enhancement, and implementation of a variety of existing and new software tools and applications. In addition, this position provides technical assistance as required to state technical teams, and participates in active development projects as a development team member along with a combination of staff, vendors, and other state participants.

The Director of NASWA Services oversees the following divisions: WIOA IT Support Center (WITSC), UI IT Support Center (ITSC), UI Integrity Center and the UI State Information Data Exchange System (SIDES).

Leads diverse teams of Instructional Designers and Unemployment Insurance Subject Matter Experts in the development of training certificate programs and individual courses to be offered by the UINIA.

Works with the Project Manager to develop quality standards and requirements to be met by the Instructional Design teams.

Ensures that all curriculum and training developed for delivery through the Academy meets established standards, including but not limited to SCORM and Section 508 of the Americans with Disabilities Act.

Takes an active role in assisting with the development of detailed curriculum delivery plans, delivery timelines, content development prioritization, quality assurance, and Instructional Design contractor procurement and selection.

Oversees the day-to-day activities of the Instructional Design/SME teams to ensure the successful delivery of curriculum according to established schedules and quality standards.

Participates in project planning meetings and stakeholder meetings as needed and requested. While the majority of these meetings will be conducted via WebEx or electronically, attendance may require travel to locations throughout the country.

Jennifer is the Digital Library Technical Specialist for the UI Integrity Center and in that role performs daily operations for and assists in planning, developing, testing, and implementing technical enhancements for the UI Integrity Center Knowledge Exchange Library, and collaborates on project planning and the development of the Knowledge Exchange library collections, features and policies. She has served in The White House, The Pentagon, and several other federal government agencies. Most recently, Jennifer spearheaded the design and launch of Peace Corps Live ("PCLive"), the Peace Corps' first-ever unified knowledge-sharing platform for all Peace Corps staff and Volunteers worldwide. For the past 3 years, she’s traveled the globe facilitating workshops for Peace Corps staff, Volunteers, and community partners on how to use technology to capture, exchange, and effectively use their knowledge. Jennifer is a member of Alpha Kappa Alpha Sorority, Inc. and graduated with honors with a degree in Economics from Harvard University. She also holds a Juris Doctorate from Georgetown University Law Center and a Master's Degree in Sports Industry Management from Georgetown University.

Assists with other areas of the Communications Division, including writing communications and messaging, and assisting with Member Services activities, such as outreach to members and updating member accounts.

The NLx Program Analyst provides high-level support to the Assistant Executive Director/Workforce Technology Director and the National Labor Exchange (NLx) team. This position conducts research, prepares and analyzes surveys and statistical reports, handles information requests from state members, and performs other tasks such as arranging conference calls, preparing meeting materials, and coordinating office services.

Manage the ITSC product line of software tools and services available to states including: OccuCoder, SDDS, Sharepoint Portal Services, Best Practices Repository, Claimant and Employer Message Products and the UI Website Prototype.

Support user groups for SDDS and OccuCoder

Gather and prioritize new features and enhancements of current ITSC products

Develop marketing strategies and tools to encourage states to adopt the products

Charlie Terrell serves as the NLx Assistant Director where he manages all aspects of this unique public-private partnership with DirectEmployers Association. He also manages a USDOL-funded WIOA IGO Technical Assistance project at NASWA. Charlie is the staff liaison to the NASWA Technology Committee and America’s Job Link Alliance. He has held a variety of positions at NASWA including Staff Assistant, Program Assistant and Operations Manager of the National Labor Exchange. Charlie is involved in workforce employment and training programs, workforce technology, Veterans employment, international activities and NASWA member services.

Jue serves as the technical lead on the UI Integrity Center Library projects, collaborates on project planning, and the development of library collections, feature, and policies, and carries out daily operations for the UI Integrity Center Library. She is a Digital Library Technical Specialist. Before joining NASWA, she worked as an electronic resources librarian for an academic library and a web developer for an academic institution and technology companies.