Several Google OnHub and Google Wifi router users on Thursday complained that their devices had crashed. Google after investigating the issue asked router owners to perform a hard reset that solved the issue. The fix offered by Google however didn’t go too well with several users who later demanded a refund for the products.

Google OnHub and Wifi users on Thursday took to the company’s Product Forum as well as Reddit to vent their frustration. Some users even alleged Google to be slow in releasing fix for the issue. Google however acknowledged the issue, and was quick enough to start its investigation. According to multiple users who faced the issue, the routers flashed blue light and refused to reconnect.

In an update to the forum, Google apologised to Google OnHub and Wifi users and said, “Today we experienced an issue with our Google Accounts engine that may have affected your Google Wifi or OnHub device.

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This caused some devices to automatically reset to the initial state you bought them in. Unfortunately, these devices need to be set up again. We’d like to share our sincerest apologies for the inconvenience.