At IDS we know that getting technical support and Training on Security products is almost as important as the products themselves. At IDS there are a number of Technical support and training options and services we offer our customers;

A dedicated national Telephone Technical Helpdesk for the first level telephone trouble shooting and how to instructions.

Email questions/queries to This email address is being protected from spambots. You need JavaScript enabled to view it. or use the Technical Support form below submit a question to the Helpdesk.

As an additional service should the Technical Helpdesk been unable to resolve the technical problem, the issue can be escalated to the local branch for localized support.

All IDS product manuals, guide, software and firmware can be downloads from this website (website registration required)

Free Instructor Lead Training at anyone of our seven branches around South Africa, with an online booking system.

Free, for IDS customers, online training courses with certification.

Now on the IDS Website Sid’s Support Forums give accesses online to IDS Product FAQs, Tips and Tricks, plus products update notices. You can even subscribe to one or more Forum categories to automatically receive email notices of new posts.

Submit Your IDS Technical Query

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Online Courses

Client Login

In order to access this section of the website, you need to have registered online and had your online registration verified and approved. The login section of the website is only available to IDS account holding customers. Please enter the username and password you created when completing the website registration form, to login here.