A letting agent should be unbiased and treat both tentant and landlords with equal respect. This was not the case in my situation. Some members of staff were unhelpful with information regarding the return of deposit process and explained that they do not get involved( fair enough) however we have received emails from them in favour of the landlord giving their opinion of the condition in which we left the property( one of the emails was in red font) and suggesting that we rethink our decision t... read full review

Hi there,
I believe that your property is managed by the landlord and so I think that is what was meant when you were told that we are not involved in the deposit return. In terms of the emails I am not sure what was said, however I believe that my colleague has already been in correspondence with you this morning and that an office manager will contact you soon so I hope they can help to clear up any issues.
Kind regards,
Victoria Lyall (Marketing Manager) ...

I have been renting a property through Finders Keepers North Oxford for 1 year. As a solicitor I have had to constantly correct the version represented by all staff at Finders Keepers of tenancy 'law'. They often wrong usually misleading to tenants as to their rights as landlords. The tenancy agreement is often quoted as a justification for ignoring basic statutory rights like 'quiet enjoyment'. They also misquote the definition of Fair Wear and Tear in their correspondence. I have seen oth... read full review

Comment on agent fees

Hi,
would you be able to email me with a little more detail so that I could look into this for you? My address is victoria.lyall@finderskeepers.co.uk
Thanks,
Victoria Lyall (Marketing Manager) ...

1 Star Review

Jul 04,2016

By: 'JB'

Jul 04,2016

Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: OX1

Lettings (as a Tenant)
Postcode: OX1

1people found this helpful

Ridiculous, rude, selfish, useless, irrespectful and irresponsible to tenants. They didn't do the check in properly when I moved in, so when I moved out, they chunked away a lot of stuff, claiming that these did not belong to the property, I told them they were already there before I moved in, obviously they didn't do the check out of the previous tenant carefully and would want to charge me for those items. They didn't even clean the bathroom properly when I moved in. When I moved out, they ask... read full review

What agent could do to change your mind?

The rude attitude and inefficiency of the people in this company don't deserve any agent's fees

Attached Files

Comment on agent fees

The rude attitude and inefficiency of the people in this company don't deserve any agent's fees

Hi JB,
I'm sorry to read about your experience. I was not able to work out which office you rented a property from in order to be able to contact the team there. Would you be able to email me with a little more detail please: victoria.lyall@finderskeepers.co.uk
Kind regards, Victoria Lyall | Marketing Manager ...

2 Star Review

Jun 15,2015

By: 'GMH'

Jun 15,2015

Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: OX2

Lettings (as a Tenant)
Postcode: OX2

3people found this helpful

I've never written a review but the fire alarm is now going off as I write for the third week in a row, for an hour at 7am, after finders keepers has assured us the fault would be fixed. At the start they also entirely misled us about the possibility of parking at our flat- even the council told me they were shocked finders keepers hadn't told me the rules about (the impossibility of) parking permits at our property. Honestly, use a different agency if at all possible.... read full review

Hi GMH, I'm sorry to hear about the issues you have been experiencing at your property. I have spoken to the Property Manager who has reiterated that the alarm company are in the process of fixing the problem. I do believe that when the alarm has gone off at 6 or 7am a member of our team has attended within an hour. I appreciate how frustrating this situation must be, and we will continue to do our best to get this rectified as soon as possible.
We have been very clear in all of our marketing ...

1 Star Review

Mar 18,2014

By: 'Adam_ant'

Mar 18,2014

Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: OX5

Lettings (as a Tenant)
Postcode: OX5

9people found this helpful

Do not rent from these people. They are lovely and helpful, until you actually sign the most ridiculous contract ever written. As a tenant, they don\'t give a c**p about you. You are constantly pestered and left to feel like the house you are renting is not \'your home\'. I wish I had read these reviews before we signed with them, but never would we have imagined how stressful and exhausting it would be to deal with an agency. I can only echo other peoples experiences on here. They constantly ba... read full review

Hi Adam_ant,
I'm sorry to read your review of Finders Keepers as this is absolutely not how we run our business. We would only ever visit a property after giving you notice (rather than 'barging in') and for good reason (whether that is a viewing, an inspection or to send a contractor in for maintenance).
If you could email me to let me know the details I can speak to the relevant team about your experience: victoria.lyall@finderskeepers.co.uk
I look forward to hearing from you.
Kind ...