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Globalscape’s Client Services team is committed to helping you get the most out of your EFT platform. Each of our Support Analysts is dedicated to providing our clients with high-quality assistance and consultation. We have a large loyal customer base that stays with Globalscape and EFT because our product is powerful and our support is outstanding. We take pride in optimizing the business value of your security solution and realize that one size doesn’t always fit all. That’s why we’ve developed varying levels of technical support: Basic, Professional, Premier, and Expert. Visit our Support Packages page below to learn more.

Support Packages

Globalscape offers a variety of support packages designed to meet your unique business needs. Find the package that is right for your company.

Product Downloads

Online Support

Tap into our online resources, offering more than 1000 articles including best practices, tips for trouble shooting, and registry settings. Eligible users with a Maintenance and Support agreement can submit an inquiry to our Technical Support team.

Technical Support

Limitations of Technical Support

Technical support is limited to the reporting and correction of product defects and installation and configuration assistance. At this time, personal technical support is available in English only. Technical support and Service-Level Agreements (SLAs) are provided in accordance with the Globalscape End of Life (EOL) and Support Life Policy. For a complete list of supported products, see our Knowledge Base article.

While we are happy to support your usage of our products and will help in overcoming any difficulties you may encounter, Technical Support does not include advanced issues such as problems with COM development, HTML development, custom macro scripts, development of Web sites, or any other issues not directly related to the workings of our software. For help in those areas Professional Services may be available.

Note: Free, personal technical support is not available after the trial period expires. To purchase or renew a maintenance and priority support subscription call our sales team at 1-800-290-5054 (US or Can) or 1-210-308-8267 or use the Online Form.