Are you trying to decide which host you can trust?

One of the top comments we get from new customers is that they wish they would have tried Hostek sooner. With our un-matched customer support team, server engineers and redundant highly available infrastructure, Hostek can help you accomplish your IT goals.

Support Management Levels

Server Support Options

Choose The Plan That Is Right For Your Business

Are you a Business owner that needs more time to focus on your business? Our 24/7/365 awesome support team is available to assist managing your server(s) and make sure that your applications or sites are getting the uptime and performance that you deserve.

View the basic description of each of our available support packages below:

Standard support

Access to our 24/7/365 support team.

Ticket Placement: Behind Advanced Behind PremiumBehind MSP

Default Ticket Tier Level 1

Advanced support

You will have access to our 24/7/365 support team.

Ticket Placement: Ahead of Standard Behind PremiumBehind MSP

Default Ticket Tier Level 1

Premium support

Access to Hostek 2nd and 3rd tier support technicians.

Ticket Placement: Top of Queue

Default Ticket Tier Level 2+

Managed services

Companies that need custom managed services solutions.

Ticket Placement: Top of Queue

Default Ticket Tier Level 3

Support Options

Our 24/7/365 awesome support team is here to help in whatever capacity fits your needs best.

Standard support

Price

Included

Advanced support

Price

£30/

Month per server

Premium support

Price

£75/

Month per server

Managed Services

Price

Contact Sales

Support level

Initial Ticket Level

Level 1

Level 1

Level 2+

Level 2+

Ticket Placement

In order received

In order received(jumps Standard Support)

Top of Queue

Top of Queue

Infrastructure, Network & Hardware

Our Network & Infrastructure has a 99.999% uptime guarantee. This is all credited to in place redundancies for all hosting options.

Server Available 24x7x365

Managed Network Infrastructure

Managed Hardware

24/7 Monitoring Available

Each alert from your server is reviewed by a server expert, and an appropriate response is initiated within 15 minutes.

Other Administration

Backups available will depend on the configurable option for the hosting package your server is under.

PCI Compliance Report Assistance

3rd Party Software

Best Effort

Best Effort

Email Assistance

FTP Assistance

IIS Support

Your Security is Our Priority

We leverage the best technology to help protect your valuable data at no extra cost – perimeter firewall and server AV included in every package.

Global Data Centre Locations

Our continually expanding data centres are strategically located across
the globe to provide uncompromising reliability and performance.

Disk Space (Storage)

What is High Performance Disk Space

By utilizing Dell's Compellent
SAN, a true
Enterprise grade storage solution, we have a unique
high performance disk space solution. This "smart storage"
forces all disk write activity to
RAID
10, which is the fastest redundant storage configuration.
Over a short period of time, data is then moved to RAID 5
storage for efficiency in disk read activity with a
combination of higher storage capacity. This allows us to
keep prices affordable while providing such a high
performance disk solution.

What Makes Hostek's Private Cloud Different?

Every part of our disk storage is redundant. We not only
have multiple primary SAN's (as described above), but we
have invested heavily into secondary SAN's with live
replication from the primary SAN—which ensures
recovery in the event of a problem with the primary SAN.
With little effort. we can recover your server from failure
from the backup SAN.

Does The Operating System (OS) Use Part Of This Space?

Yes, as with any VPS or Server that can be completely customized, the OS uses part of the disk space.

Processor (CPU)

What Processor Is Used?

For those of you that like details... we use fast Xeon e5-2667 v2 3.30ghz processors. Many hosts use older/slower 2.4ghz and 2.7ghz. This CPU speed is important to your site's performance.

* 37.5% faster than 2.4 Ghz* 22.2% faster than 2.7 Ghz

Scalable Processor

Additional processor cores can be added to your server if
you have an application that requires additional processing
power. In most cases, the packages we have devised are
based on the needs of average customers. We realize however
that there may be cases where you need additional
processing capabilities. In these rare cases, our Support
team members can schedule an upgrade to your server's
hardware features
upon request.

If you have MS SQL Web, Standard, or Enterprise Edition
installed, the license only covers two processor cores, and
you may be required to add an additional SQL Server license
if the number of processor cores is increased. For
performance and optimal resource usage, it is strongly
recommended to host SQL Server instances on separate VPS
servers.

For pricing, see the Optional Add-Ons section under the
relevant VPS hosting plan.

Memory (RAM)

Scalable Memory

With our cloud infrastructure, your server's memory can be
scaled quickly from 1GB to 256GB. In most cases, this
upgrade can be performed within minutes and requires a simple reboot.

Burstable Bandwidth

Unlimited Bandwidth

Unlimited bandwidth means that there are no hard limits
placed on the amount of bandwidth, or network traffic, either
to or from your server.

Unlimited bandwidth applies to normal applications that are not primarily used for streaming of either audio or video.

Nightly Backups

Nightly Backups

We keep rolling backups. That means if you select 30 days then we will take nightly backups of your server and store them for 30 days. On the 31st day the oldest backup will be deleted and replaced with the current day's backup. These are full backups of both the entire file system and bare metal level server backups.

How A File, Folder Or Entire Site Can Be Restored

With our backups, individual files, folders or an entire server can be restored.

For VPS's, these restores can be completed within the Control Panel if on the Windows operating system. For Linux based operating systems, simply make the request to our support team.

VLAN Private Network

What is a VLAN?

A virtual local area network (VLAN) is a type of private
network for a multi-server environment.

As an example, assume that you have a web server and a
separate database server for performance purposes. This is
a common setup to allow for a scalable solution. In order
for the web server to quickly and efficiently get the data
to or from the database server, a VLAN provides for fast and
efficient communications between the two servers.

Free Site Migration Information

Will Hostek Help Me Migrate My Site To Hostek Servers?

Yes. In most cases we are able to migrate a site from another host with no problems.

Will I Experience Any Downtime During Migration?

There will be no downtime during the migration. We provide you with a pre-propagation URL to test the site before updating the DNS. That way you know it works before "flipping the switch" on the DNS.

Best Effort Guarantee

Once the site is migrated, if something doesn't work that used to work on the old server, we will provide a "best effort" to work with you to help get it working on our servers. It's extremely rare that we can't get something to work.

We have migrated thousands of sites and have lots of experience with various scenarios.

How Many Sites Can Be Migrated For Free?

This varies by plan type. If you have more than 10 websites we recommend a FREE Consultation to discuss the migration process. This will insure a seamless and hassle-free experience for you.

Avast or ESET Server Security

ESET Server Security (Recommended)

ESET Server Security is recommended over Avast primarily due to it's efficient use of server resources. Avast from time to time may consume a large amount of server RAM. ESET performs much better for business class servers. The price for upgrading to ESET Server Security is only
£2.00/month

Database Sizes

MySQL Databases

MySQL database sizes are limited only by the total amount of
disk space available to your VPS.

MS SQL Databases

Express Edition
The limit for databases when using MS SQL Express Edition is 10GB for Express Edition 2012, 2014 and 2016.

Web Edition
The limit for databases when using MS SQL Web 2012, 2014
or 2016 is limited only by the total amount of disk space
available to your VPS.

PHP Versions

Using our custom-built Windows Control Panel, you can select
specific version of PHP on a per-domain basis and even
customize the php.ini file as required by your application.

ISAPI_Rewrite

The ISAPI_Rewrite module for IIS allows your Windows web
server to support Apache .htaccess files for URL rewriting.
This feature is recommended for a number of popular web
applications (such as WordPress, Joomla, Drupal, et al).

SmarterMail Editions

SmarterMail Edition

Domains

Mailboxes

Price

SmarterBundle*

250

250

£631.27 Value
Included

Free Edition

1

10

FREE

Professional Edition

250

250

£24.00 /month

Professional Edition

500

500

£35.49 /month

Enterprise Edition

250

250

£37.00 /month

Enterprise Edition

500

500

£48.00 /month

*SmarterBundle includes a fully licensed
version of SmarterMail Pro 250. This license is perpetual,
meaning you can use the installed version (current version)
of SmarterMail for years to come.

SmarterBundle Restrictions: SmarterBundle is an
introductory product, meaning if you have ever used
SmarterMail this product bundle is not available to you.
This is SmarterTools' way of introducing you to their
products.

You will be eligible for MINOR version updates, but to go to
a MAJOR version update, the license will change over to our
monthly leased license at the prices referenced above.

SpamExperts Premium Anti-Spam

Spam Experts is a professional email security solution that is
tailored to provide content and virus filtering. Whether it's
spyware, malware, phishing, virus, or spam, SpamExperts will
protect you by eliminating unwanted mail before it reaches your
inbox.

With the existing anti-spam measures in place, 99% of spam
is taken care of. However, for those wanting an even higher
level of spam protection, SpamExperts is a great choice.

SpamExperts Premium Anti-Spam can be added to any domain
for just
£4 /month/domain.

SmarterStats Editions

SmarterStats Edition

Domains

Price

SmarterBundle*

50

£631.27 Value
Included

Professional Edition

50

£33.00 /month

* SmarterBundle includes a fully licensed version of SmarterStats Pro 50. This license is perpetual, meaning you can use the installed version (current version) of SmarterMail for years to come.

You will be eligible for MINOR version updates, but to go to a MAJOR version update, the license will change over to our monthly leased license at the prices referenced above.

Virtual Private Network (VPN)

What is a Virtual Private Network?

A common use for a virtual private network (VPN) is so that Remote Users can connect directly to a server.

A VPN allows users to send and
receive data to or from a server as if they were directly
connected; providing a more secure method of accessing the
server and its resources.

VPN Pricing and Ordering

If you require a VPN for your server, please include the
request in the additional comments section of the checkout
process.

Load Balancing and VLANs

Load balancing and Virtual Local Area Networks (VLANs) are
also available to assist you with creating your own
network infrastructure within our private cloud. If you would
like to enquire about these features, please schedule a
free consultation so that one of our VPS Solution Specialists
can help you explore your options.

Unlimited Information

Unlimited Conditions

We strive to offer ample resources with each plan type. However, there
are certain cases where a customer tries to abuse certain resources,
so we have to have certain restrictions on the Unlimited features.

Unlimited in one respect means not abusive. For example, if your site
is consuming a abnormal amount of resources on the shared server, that
would be abusive.

Abusive is to be determined by management. Our goal is to provide
hosting, so we don't go around looking for abusers. However, when we
find one, we will notify the account holder to correct the situation.

Unlimited Storage

For disk space on shared plans and reseller plans, if a site is using
more than 30 GB of space, that would be questioned. That is not normal
shared hosting usage.

Unlimited Bandwidth

Unlimited bandwidth means that there are no set limits
placed on the amount of bandwidth, or network traffic, either
to or from your server, that you can utilize during a month.

Our Unlimited Bandwidth feature is intended for normal application or website activity. Live video streaming for example, is not a normal application or website activity. If you need live streaming or any other non normal bandwidth requirement, consult with our VPS specialist and we can customize a solution for you.

We have lots of experience with multi-server configurations including load balancing, scalability planning with separating web and database functions, etc. You may have a similar or different need and we are here to help. We encourage you to talk with one of our onboarding specialists. Just schedule a FREE consultation.

If you know exactly what you want, you can go ahead and place your order for the first server then add the other server(s) after your account has been created. Our onboarding specialists can assist with this.

Technical and Solutions

Detailed answer: Yes, but be sure to consider what applications you are putting on which server level. For example, trying to run web, mail, database server, and multiple sites on a Starter level will be under powered. Feel free to consult with one of our server specialists to make sure you get started properly.

Whether you need to load balance for performance reasons, or you want the peace of mind knowing that if one of your servers goes down, the other is still serving your customers. Having a load balanced setup allows for security patches to be applied which often require a restart, to be completed with no down time.

By default, we offer a nightly backup (referenced as 1 day) on the order page. You can choose the backup option that best suits your specific needs. If you need a longer backup solution, consult with one of our onboarding specialists.

Yes. Customers with multiple servers utilize an internal VLAN to communicate between servers. This is most commonly done for database connections when having a web server (or load balanced web servers) and a separate database server (ie, a great and common highly scalable setup).

Techncially, yes, if it is legal for you to do so. Most games have strict rules on what you can and can not do. Do not violate the game Terms & Conditions. Note that you will likely want to request the VPS be moved ourside of our default firewall group.

Support

For most issues, we strongly suggest opening a support ticket by emailing [email protected] or by going to https://support.hostek.com - this ensures that we can get the correct Techncial Specialist working on your specific issue. Our support ticket response time is measured in minutes, not days.

Scalable Hardware

Security Focused

Each of our servers is protected with industry leading perimeter firewalls. Additional software firewalls and/or anti-virus protection come standard for security you can rely on.

Anytime Money-Back

If at anytime you are not completely satisfied, let us know so we can make it right. If we can't for some reason, let us know for a full refund within the first 30 days. Refund pro-rated for any unused service after 30 days.

Selecting a Product Need help selecting the right product? We can help!

Choosing a Hosting Solution Jon Cavanaugh, VPS Solutions Expert

Which hosting plan is right for you? This video will give you a brief overview of our product offerings as well as suggestions on which solution might be right for your website or web application's requirements.

Still have questions? We're here to help! Click the button below to schedule a no-obligation, hassle-free consultation with one of our VPS Solution Experts!

Selecting the Right VPS Jon Cavanaugh, VPS Solutions Expert

Choosing the right VPS is essential to the success of your website or web application. We'll give you an overview of our VPS hosting solutions along with tips to meeting your requirement without exhausting your budget.

Still have questions? We're here to help! Click the button below to schedule a no-obligation, hassle-free consultation with one of our VPS Solution Experts!

What is Managed VPS Hosting? Jon Cavanaugh, VPS Solutions Expert

What is the difference between Managed and Unmanaged VPS hosting, and which of the two are right for your website or web application? We'll outline the key concepts between the two and help you make an educated decision.

Still have questions? We're here to help! Click the button below to schedule a no-obligation, hassle-free consultation with one of our VPS Solution Experts!

Our custom-built Lucee integrated Windows-based control panel (WCP) is just amazing! With it's simplistic but powerful design, most any Windows server management you need to do can be accomplished with the Control Panel. Also included is a 1-click launch of the Lucee Web Administrator. Our Lucee server applicaton hosting customers get this added at no additional charge.

One of Americas Fastest-Growing Private Companies has expanded and launched Hostek Limited, a Private Limited Company in the United Kingdom. Hostek brings its commitment to quality and customer service to the UK; now offering a UK Data Centre location.

Hostek's commitment to providing excellent customer
service combined with custom server solutions, has been
rewarded with landing on the most prestigious ranking of
the fastest-growing private companies; the Inc.
5000 List.