Welcome, New Merchants

The Answers You Need
When You Need Them

Nobody said being a business owner is easy, but we're here to help. With live support, online content and instructional videos, you can count on getting the most from your payment processing and reporting solutions.

Let’s Get Started

Thank you for choosing Chase Paymentech as your payments processor. We value your business and want to make accepting payments as seamless as possible. Getting started is easy once you have established a new Chase Paymentech merchant account.

Getting You Up to Speed Quickly

We offer a number of merchant services training resources designed to get you up and running quickly. Here is just some of the support we offer you:

Tips for Connecting Your Terminal

First, check to see if the terminal you received includes a booklet from the manufacturer. If so, it may include some helpful instructions to get the terminal plugged in and running.

If you have a plug-in PIN pad, make sure you connect it to your terminal before powering on the terminal, to prevent software failure.

You’ll want to connect your phone line or network cable to your new terminal.

Connect the terminal power cord, and then plug it into your power outlet.

Next, run a test transaction to make sure your terminal is working properly. Swipe a credit card for a sale of $1.00. Once it finishes successfully, you can void the test transaction. Your welcome kit may include a Quick Reference Guide booklet to help you through these steps. There are also digital guides in the Support Center.

Now, you’re ready for business! Don’t forget to settle your batch of transactions daily and call 1.800.473.5331 to schedule terminal training to benefit from a one-on-one walk-thru of how to process using your terminal.

Log in to Your Online Account

Your merchant services account automatically includes access to one of our web-based reporting tools, Resource Online or Paymentech Online, which are available from any Internet-connected computer. Plus, our Chase Mobile Checkout app lets you view your sales and settlement figures on the go using your smartphone or tablet, at no extra cost.

You’ll receive your login credentials and login instructions via email, for any of our online portals that you’re set up for – including our online payment processing solutions, iTerminal® or Orbital® Virtual Terminal. They should all accept the same user name and password for your online account, though there may be exceptions.

You can access any of the web-based tools from our Merchant Login page.

We’re Here When You Need Us

If you have questions related to our solutions, such as how to set up your Future Proof Terminal or how to use your Chase Mobile Checkout card reader, we have a number of how-to videos and guides that can get you the answers you need.

Sometimes you need technical support right away. That's why we are open 24 hours a day, 7 days a week, 365 days a year. If you need immediate help, please call 800.934.7717. Remember, you must always provide your merchant ID number (MID) and additional identity verification information when seeking support.

Access Authorization Services Quickly and Easily

If you need to process a transaction and your equipment is not functioning properly or your power service is out, you can request a voice authorization. There are two quick reference guides available to walk you through this process. One is available for merchants who settle their Discover® payments through Chase Paymentech and would call our system; the other is available for merchants who convey their Discover payments directly to Discover for processing and would call their system.

Tell Us What You Think

Want to tell us about your set up experience? We want to hear from you. Please complete our Feedback form.