Terms & conditions

These conditions of sale are valid for consumer purchase of airline tickets from flysas.com.Whenever a written information is required, this is fulfilled by the use of fax, letter and email.

We would also like to inform you that by purchasing airline tickets, special regulations apply. More information about these conditions is found in Scandinavinan Airlines System ("SAS") General Conditions of Carriage and in the European Civil Aviation Conference's Airline and Airport Voluntary Commitment to Passengers.

Order

Your order will be handled by our server (computer). An automatic order confirmation will be sent to you when we have received your order. Please read the order confirmation carefully and check whether it is in compliance with your order. Please note, however, that published reduced fare airline tickets may be sold out by the time you try to place your order.

Delivery

All tickets sold on flysas.com are delivered as electronic tickets (e-ticket). An e-ticket is issued immediately after your booking. An email will be sent you containing your reference code and ticket number as well as your flight details immediately after your e-ticket has been issued.

Cancellation

You can cancel your booking and receive a full refund within 24 hours of making the booking. If the ticket has already been issued, you will receive a full refund. Contact us as soon as possible.

If you have made an obvious error in your booking on the website, you can correct it within 24 hours from the time you made your booking. This also applies if you change your mind when you book your trip within 24 hours before departure. If you book within 24 hours before departure, contact us immediately. You will receive a full refund within 24 hours, while changes will incur a fee according to the fare rules.

Fares

The fare may be displayed as price per flight leg, fare per person or fare excluding tax where the display of the fare including all taxes and fees is not possible or where this is related to the appropriate information on that specific page. The total fare, however, includes all government taxes, airport taxes and a service fee. The total fare will be shown before final confirmation.

Payment

Tickets must be paid by credit card. The total fare of your ticket(s) will be reserved on your credit card upon booking. SAS takes no responsibility for your booking if, for any reason, it proves impossible to reserve the total fare at the time of your booking. In this case, you will be notified of a cancellation of your booking by email .

Your credit card will be charged the total fare shortly after the reservation is made.

Personal data

When using SAS web site we will collect information about you, which includes the information you enter in your profile, as well as information on how you use our site. Some technical information is collected using cookies, see more about cookies in our FAQ's, Technical requirements.

The personal data you submit on SAS web site and the information on how you use our site will be treated with the utmost care and respect. SAS will use your personal data to fulfill our obligations during the handling and administration of reservations, payment and ticket delivery, which will include use of your data for the following purposes: accounting, billing and audit, ticketing, credit or other payment card verification, immigration and customs control, security, administrative and legal purposes, operation of frequent flyer programs, system testing, maintenance and development, customer relations, contact regarding automatic check-in and other flight information etc.

For these purposes, and subject to the travel arrangements you have chosen, we may need to disclose and transfer your personal data to companies within SAS , airlines and other companies involved in providing your travel and related services, our partner airlines and other partner companies, data processing companies working on our behalf, travel agencies, governments and enforcement agencies, credit card companies, etc., which may involve sending your personal data outside the European Union and the European Economic Area. In order to comply with mandatory requirements of governmental authorities, and in order for SAS to be able to carry out your travel arrangements, SAS and other airlines may be obliged to allow such authorities to access certain travel and reservation data (referred to as "Passenger Name Record" or "PNR") The data are used primarily for preventing and combating terrorism and other serious criminal offences. Further information, including information regarding which countries that demand access to passenger name records can be obtained upon request from your airline or travel agent.

SAS transmits information to the following authorities: USA

In order to present offers and services that we believe are of particular interest to you, SAS may use your personal data for marketing and communication purposes. You may at any time opt out of receiving these marketing communications.

When you sign up as a subscriber to SAS newsletters via e-mail, you accept that we may use your e-mail address to send you news and other marketing information and communication on a regular basis. We continuously strive to improve and keep this information interesting and relevant for our customers. In order for us to follow up on whether you like or dislike what we send to you, we collect information on the following items;

Whether you open your e-mail

Whether you click on any links. The data collected are used internally within SAS for statistical purposes.

SAS will never allow a third party to use your personal data for marketing and communication purposes. You can always delete or change the personal data that you have inserted on SAS web site.

During your flight

Conditions for using our website

The content and information on this website (including, without limitation, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. Accordingly, as a condition of using this website, you agree not to use this website or its contents or information for any commercial purpose (direct or indirect). While you may make limited copies of your travel itinerary (and related documents) for travel or services purchased through this website, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, sell or resell any information obtained from this website.

In addition, whether or not you have a commercial purpose, you agree not to:

(i) access, monitor or copy any content or information on this website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission(ii) violate the restrictions in any robot exclusion headers on this website or bypass or circumvent other measures employed to prevent or limit access to this website(iii) take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure or(iv) deeplink to any portion of this website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission.

ALTERNATIVE DISPUTE RESOLUTION

If you are not satisfied with the outcome you may direct your complaint to a so called Alternative Dispute Resolution (“ADR”) provider as established in Europe under the ADR directive (Directive 2013/11/EU on alternative dispute resolution for consumer disputes), see also https://webgate.ec.europa.eu/odr/, or you may go to court.As a general principle, SAS, which has its primary place of business in Denmark, Norway and Sweden, adheres by the decisions of approved ADR bodies. This does not mean that you as a consumer have to abide by the decision of the ADR body should you not be satisfied with the outcome.

Under UK law, SAS has signposted the Swedish National Board For Consumer Disputes (In Sw. Allmänna reklamationsnämnden) (“ARN”) as ADR body.ARN can handle complaints in English and may be contacted either through

https://webgate.ec.europa.eu/odr/ or http://www.arn.se/other-languages/english-what-is-arn/