In his recent update on the progress of the petition, Rob Bowley mentions the Rural Payments Agency project. I can’t attest to either have been an ‘expert’ or to have had a salary anything near what he mentions, but I was a consultant on that project so nod in informed agreement. That experience gave me a benchmark to compare ‘bad’ ways of going about an IT project to compare with the ‘good’ world of lean and agile that I now inhabit.

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Marc McNeill

For more than a decade Marc has been a passionate advocate of placing the customer at the heart of business, working with clients in finance, retail, government and entertainment sectors, helping them craft compelling cross channel customer experiences. Marc champions lean and agile approaches for making customer driven innovation happen. He co-authored the book Agile Experience Design. As a consultant with ThoughtWorks he brought design thinking and creativity to clients, engaging across their organisations with a focus on delivery as well as ideas. Today he is Customer Experience Director at Auto Trader. He has been known to dance and is rather partial to mangos.