My renter is late, what do I do?

Written by Charl Steyn Updated over a week ago

Renters are required to return the vehicle by the end of the reservation and to inform the owner if they will be late.

If a renter has not returned the vehicle or contacted you by the end of the reservation, don’t panic. Please first try to contact the renter to determine why they are late and when you can expect the vehicle to be returned. If you are unable to immediately reach the renter, we recommend giving them some additional time to get in contact with you.

Our member services team will be available during business hours to assist you with getting in contact with the renter, and pursuing all appropriate paths.