Services for Original Equipment Manufacturers

Tech Data works with many OEMs of all sizes to help increase revenue, decrease complexity, expedite time-to-market and reduce costs. Find out how our team can help you achieve your goals and focus on the road ahead.

Product and Customer Lifecycle Management Services

End-to-end support for your technology

Tech Data will work with you to make sure we deliver the business outcomes you expect by providing a broad portfolio of product and customer lifecycle management services. The Tech Data advantages include:

Supply Chain Management Services

The strongest link in your supply chain

You know Tech Data as a technology distribution company providing a plentiful supply of the world’s leading products with the best delivery at a fair price. Now, whether you distribute products through us or not, trust Tech Data’s supply chain management services to provide you with powerful alternatives for handling your entire supply chain, allowing you to deploy your own resources elsewhere in your enterprise. Our supply chain services are performed under a “private-label” model so we maintain your brand to your channel and end-customers.

Supply chain management services include:

Inventory management

Pricing & promotions

Financial services

Pre and post sales

Warehousing and distribution

Order management

Transportation management

eCommerce

Configuration and Customization

Let Tech Data set up your equipment to do what your business needs it to do.

Your customers make a huge investment in your technology, so trust our team to work with you to provide them with the right tools, all set up and customized to get their job done.

Integration Services

Fundamentals first

Fundamentals like procurement, warehousing, preparation, integration, testing and deployment are crucial to the success of your products in serving end-user customer projects. In a competitive market, you simply can’t afford to have customers experience anything but the best possible outcomes. You need a well-resourced integration partner you can depend upon to get the preparation, deployment and integration of your products done right every time so you can focus on the road ahead.

Field Services

Your field services opportunities, our resources.

Many of your customers require that you work in their environment to maintain, support, repair or sunset their technology equipment. Whether that's in a single or multiple customer facilities, in remote locations, or built into delivery infrastructure like aerial or underground cabling, Tech Data's field services teams can handle all on-site field requests.

Field services include:

Single and multi-site installation

Onsite infrastructure and equipment assessments and audits

Data center moves and migrations

On-site maintenance and support

Level 1, 2, and 3 call support

On-site erasure of data with certificates of proper sanitization to satisfy regulatory requirements

Support Services

Great service demands great support

As an original equipment manufacturer, you’re constantly making investments in creating new products, improving existing products and getting those products out to market. However, along with great product must come great support. You certainly want all your users to know they are supported and can get their questions answered. And you may have Level 1 support covered, but wouldn’t it be great to provide a continuous user experience by delivering Level 1-3 resolution within one phone call? Tech Data can help!

Support services include:

24x7x365 call support

OEM-certified support programs

Service management experts

Certified product management

Technical training

Field technician compliance

Service administration

Reporting

Depot Services

Preserve privacy and product value at end-of-life

Optimize the way you manage every asset, from equipment that is on a customer premises to end-of-life products and more. Each of these holds the potential to add value throughout their lifecycle if you manage them properly. The most cost-effective place to extract value out of these assets is at a properly staffed, equipped and certified processing depot. Fortunately, you know somebody in the business; Tech Data.

Depot services include:

Reverse engineering

Repair and/or refurbishment

Data erasure

Spare parts management

Demo pools and swing gear management

Customer Acquisition and Enablement

Tap into your instant partner channel

Since the early 1980’s the IT Partner Channel has been an effective and efficient way for IT original equipment manufacturers (OEMs) and software developers to get their products to market. Lately, there has been a boom of solution providers in the channel, making it imperative that OEMs stay ahead of the volume. Tech Data helps you manage an extensive portfolio of providers on your behalf so you can continue to focus on the road ahead.

Customer acquisition and enablement services include:

Onboarding

Training

Inside sales

Sales support

Revenue Growth Services

Leading your channel partners to success

Given the resources, why wouldn’t you manage a channel sales team the same way you’d manage your own direct sales team? Why wouldn’t you want to keep them hungry with incentives while keeping them fed with leads and opportunities? Help them manage their pipeline? Track renewals on services? Sometimes it’s just not feasible to stretch out your resources that much. Let Tech Data be your resource, with a dedicated team that lives and breathes channel management. We'll help you manage your extensive portfolio of partners so you can focus on the road ahead.

Revenue growth services include:

Lead generation

Pipeline generation

Renewals management

Business development

Customer success support

800+

teammates

2,500+

certifications

9001:2015

ISO Certified

400K+

units integrated

30+

logistics centers

25M+

pieces tendered annually

$5.3B

in product handled each year

60+

countries served

200K+

units per year

20+

years in operation

9001:2015

ISO Certified

100%

on bench inspection

17,000+

units per year

30+

years in operation

3-5

day SLA

100K+

integration sq. ft.

1K+

Nimble installations

17K+

NetApp engagements

1.5K+

HP installations

1

authorized Nutanix partner

800+

teammates

2,500+

certifications

9001:2015

ISO Certified

24x7x365

support operations

500K+

depot sq. ft.

OHSAS 18001

depot certification

9001:2015

ISO Certfied

R2/RIOS

certified electronics recycler

50K+

resellers/VARs serviced

Triple

digit acquisition growth

300+

Costa Rica teammates

1

of a kind programs

300+

Costa Rica teammates

$4B+

in yearly revenue

$40M+

added onboarding revenue

Triple

digit acquisition growth

Relevant Content

Tech Data’s Global Lifecycle Management Services were developed to provide OEMs, ISVs, MSOs and others with a complement of services that span from the beginning to the end of the lifecycle of their products.

An electronics manufacturer had challenges related to costs, resource management, lagging customer sales and support functions and more. Just another day at the office for Tech Data’s Supply Chain Management Services team!

Users will adopt a new system that is properly configured, carefully installed and completely integrated into their overall network environment. And this is where Tech Data’s Global Lifecycle Management Services excels.

Tech Data has a dedicated team that lives and breathes channel management. We will help you manage your extensive portfolio of partners so you can focus on the road ahead.

"What started out as a handful of Tech Data services employees managing a $12M segment of our channel has become a team of over 100 services professionals that generates more than $4B per year."

Director of Channel Marketing, Electronics Manufacturer

Customers are asking for more every day. And we're here to listen.

It all starts with a conversation. So let's talk.

About Us

Tech Data’s Global Lifecycle Management Services span both the product and customer lifecycle to ensure that your customers get the most value out of their technology purchases. Let us augment your reach, capabilities and scale so you can focus on the road ahead.