Tag: enterprise bot platform

The use of Artificial Intelligence programs like chatbots is a trend that will not fade away. The long journey of looking for a technology like this has come to an end.

The technology is here, and these programs are getting smarter and smarter with the accomplishment made by computer scientists. Finally, all the dots are connected, and we can improve the technology around us that has created this technology in the first place.

How Do Chatbots Show Up Under the Spotlight?

Chatbots where created at first to prove that Artificial Intelligence in machines is possible. The first use of chatbots in the last decade was the customer service sector. They have proven to be such a good tool and to improve this sector that all the industries are following up with this technology.

Their use is growing every day and it’s finding the way to reach every one of us. From simple customer service agents, they are growing to be more complex problem solvers. One of the uses where chatbots are expanding is the transportation domain.

Here are seven examples of how chatbots can be used in transportation. Some of these examples are already implemented as a key player in this field and some of them are ideas on how others can improve their business performance in transport.

1. Vehicle Tracker

With the use of the chatbots, you can track vehicles with no extra cost; this will provide you the ability to lower the expenses of the company.

2. Maintenance Reminder

Give updates to the driver about upcoming vehicle maintenance and schedule the appointment in their behave.

3. Fuel Consumption

Track the fuel consumption on the vehicles and upgrade the fleet when necessary.

4. Pick Up and Delivery Update

Be up to date all the time, and receive pickup and delivery notifications.

5. Customer Feedback Satisfaction

Forward directly to you the feedback of the customers and make the appropriate changes if needed in the service you are providing.

6. Driver Progress

Track the progress of the driver and monitor his performance. See if the pickups and deliveries are in the time frame that they need to be.

7. Driver Review

Final Thoughts with ChattyPeople

Chatbots will improve the efficiency of the company and will lower the expenses of your company. With an ability to monitor and track the overall operation, you will gain better insight about the mistakes made by people.

Don’t be in the shadow and not use this tool, as you will gain much more if you decide to act now. Today is the day where you need to try this technology that is all around you.

Luckily you’re at the right place. What can be better than to build a program without the need of developer skills? Yes, our platform is easy to use, as there is no coding needed.

Register for free and take advantage of the starter plan where you can build your chatbot for free. Don’t worry, ChattyPeople is here to help.

Building new technologies and ways to communicate with customers, provides us with new ways of understanding the shopping psychology of people.

The way people use chatbots offers analyzation and means to learn new techniques that we can use to approach potential customers.

Here are ten ways that chatbots are teaching marketers on how to use Intelligent Assistance properly:

1). Interaction

By interacting with the user, chatbots can gather useful information about the product the company is offering.

2). Direct Channels

Using the chatbot as a direct channel to communicate with consumers gives the opportunity to propose products. Using this direct marketing strategy is being proven to be more useful than sales marketing offering products over the telephone.

3). Customized Targeting

With tools working in the digital world, using the internet provides no boundaries for demographic targeting. One tool can target different people in different geographic regions without a problem.

4). Customized Promotions

Using the data from searches that potential customers made, chatbots can customize the promotions according to the searches. With this kind of personalized promotions, they are able to achieve a marketing campaign successfully.

5). First-Hand Information

Interacting and gathering data from the customers give the most accurate information about the value and the use that some products have. Having firsthand information will provide more quality leads, which will end with more sales.

6). Needs of Customers

The best way to have a successful business is to satisfy the needs of the customers. Providing a need with the abilities of the chatbot is easy to accomplish. With this, companies will gain loyal, satisfied customers.

7). Push Sales

Interacting with the customer, they can provide products that will match the style and searches that this individual is looking for. With this, they can push sales right before the interaction has ended.

8). Messaged Marketing

Using social networks and Messenger makes it easier to reach a large audience. Sending messages and promotions will change the e-mail market forever.

9). Updates

Having someone contact you when a product is available to buy is a new thing for us. Someone who will not forget and will find the time to update us with the product availability is a big plus for everyone. There is no need to call or check the website to see if the product we want is available, as the chatbot will message us right away when this happens.

10). Behavior

With chatbots gathering so much data from the consumers, they can analyze their shopping behaviors. We can use this data to make changes in our marketing strategy or to pursue it later.

Final Thoughts

One thing for sure is that people want interactions with machines. Chatbots are becoming the channel that all companies need to use to communicate with customers.

Having your own chatbot will provide you with the necessary advantage over your competitors. Building a chatbot is easy to do if you use the platform that we are offering, as no coding is needed, just drag and drop.

Take advantage of the starter plan we have and start building your chatbot for free. ChattyPeople is here to help.

You probably have done some research and decided to try this new technology. If so, you have made the right decision, and you need to follow these tips now because everyone will do this eventually.

Today, building a chatbot is easy, and what you need to do is to concentrate on how to make the chatbot performance good enough for users to want to interact with it.

Nothing is perfect at the beginning, but it needs to provide a decent user experience and be sure to improve it along the way.

Here are ten tips on how to proceed when building a chatbot:

1. Improve It Often

Don’t abandon the chatbot and leave it on its own. Always try to implement new things or adjust the chatbot’s behavior. Make the wrongs, right, as it’s human to make mistakes at the start and nothing is perfect. However, this is no reason for you not to try to make it better and better.

2. Feedback

Make it able to receive feedback from the users, and don’t be afraid of criticism. This is free advice on how to provide a better performance of your chatbot and to satisfy the needs of the customers.

3. Data

Build it to store the data collected. Make it do simple questionnaires and surveys. Don’t forget to make it simple, as no one wants to answer 30 questions and lose time. Use the data provided from the chatbot to increase user engagement and better the retention rates.

4. Targeted Marketing

Build it in a way to target demographically and propose products that will have successes; target the right audience with the right product.

5. Promote It

Spread the awareness through using the entire set of tools that are out there. Use social media and the internet, alongside with printed material outside the digital world.

6. Train Your Chatbot

Give the chatbot the necessary knowledge to finish the tasks correctly by inputting as much information as you can. After doing this, from time to time, feed it with some more information.

7. Use Logic

When creating the conversation flow, use logic so for every question will be provided with the right answers.

8. Use Variables

Variables are very important and using them with the questions and responses will increase your chances to represent a smart chatbot

9. Sessions

Try to increase the session of the users and draw them in for new ones. Don’t allow yourself to wait for the users to come back; try to spice it up and engage them. You may use your promotions and discounts to draw attention and start a new session.

10. Analytics

When you feel ready to deploy the chatbot, and you did your proper testing analytics, this is the final step. Use one of the analytic platforms to monitor the engagement and behavior of the chatbot. You will receive important data that will give you a better insight that everything is working according to plan.

Final Thoughts and a Bonus Tip

Choose the right platform, and lucky for you, you are at the right place.

Building a program was never easy, as you need to know how to code and use the proper syntaxes to do the right integrations. With our platform, the coding is done by us, so there is no need for you to write a single line of code.

What we did is to make things simple, with easy drag and drop, you will create a chatbot that will become a perfect conversationalist in a couple of hours.

To make things even more simple, we will integrate your chatbot with Facebook instantly, and Slack integration is just a click away.

Start building your chatbot today and take advantage of the starter plan we have. You can register for free and build your chatbot, also for free.

Back in the day, we were using many things to get the job done. Today, for the better, all of this has changed, and changes are still coming.

Having a virtual space you can share with your co-workers is the ultimate office that all of us are seeking. This is what Slack is ─ a place where work happens. Having the opportunity to create a Slack bot and use it is a gift for every business.

Here is a list of how a Slack bot will be good for your business and for your team.

Team Assistant

Give your team the powerful assistant that they deserve. Don’t worry about spoiling them, as you will take away some of the daily tasks that are time-consuming which will give them more time for much more important things. Having the extra time, your employees can focus on the project and how to increase the company’s revenue.

Synchronization in Workflow

Slack, in general, is made as an open communication theme of work. When everyone is informed in real time about changes and updates to the project, your team will achieve synchronization like never before. You will never hear the question, “Why wasn`t I informed about the changes” again.

All Communication in One Place

Having this powerful virtual office and the ability to forward all other channels of communication you use will help you to be more productive. The best thing is that the sync between your multi devices works perfectly. So, no matter if are you are in front of your laptop or using your smartphone, you will be up to date, in real time, of what’s going on in your office.

All Be on the Same Page

Bots can provide daily feedback of the overall progress of your team. Having someone to monitor and provide you with updates about the project allows you to know if everything is going according to plan and if everyone is on the same page.

Data Analyzed Fast

We should all agree that computer programs are faster in calculating than we are. Having a chatbot to analyze data much quicker and spread the outcome through the entire team is a time saver. By having a tool like this, there is no need to hire an analyst which will help your company save money, and you will have it at your disposal at all times.

Meetings Scheduled

Chatbots can synchronize everyone’s calendar and set up a meeting. There will be no more lost in translation situations. Chatbots can store all the sessions you have so everyone will be up to date if they missed the meeting.

Finally, the Cherry on the Top

The cherry on top is that it’s free to use Slack. That’s a good deal for everyone, and it’s an even better deal to make a chatbot for your team for free.

This is why ChattyPeople is here, as we provide you with a starter plan where you can build your chatbot and integrate it into Slack with one button.

Give your team a chatbot and start building one today. ChattyPeople is here to help.

Retail, one of the oldest industries in the world, has shaped and reshaped in so many ways, and it`s in the stage of doing it once more.

Chatbots are tools that will change our lives as we know it, and by using them for retail, they will affect how we are shopping.

To help, here is a list of 5 ways how this technology is being used to reshape retail once again:

1). Facebook Messenger

Facebook opened the door and welcomed chatbots to live inside their Messenger app. Using the Messenger app for shopping will change the way we shop, and it will simplify things and be much faster and safer.

Adding other users to the Messenger app will increase the use of this app, and the options to text, call and shop will save time for the consumer.

2). On-Demand Shopping Support

Using chatbots and having them at our disposal 24/7 is proof enough that retail is reshaping. Shopping through the Messenger app or any other platform will become our personal shopping assistant and is a time-saver which makes shopping much more manageable.

With chatbots, we are able to find the products that suit our needs much faster. Since the chatbots implementation into our digital lives, shopping will never be the same again, as it will be more personal and more useful for both sides of the customer and the company.

3). Lower Costs

Millennials prefer the chatbot as a way of communication over all other sources. Even so, not everyone is on board with this as the number of users interacting with chatbots and their demand it’s rapidly increasing.

The best part and most significant benefits are that it will lower the cost on both sides. When I say both sides, I mean the customer and the brand behind the chatbot.

Companies that are using chatbots can reach a much broader audience than others, and with this, they are lowering the cost of the products because they save more money on marketing and human resources.

With the lowered costs, customers are much more satisfied using this technology.

4). Voice

Voice-activated chatbots definitely reshaped the retail industry the most. With voice recognition and improvements in this technology, we will experience shopping like never before.

Here are a couple of examples:

Amazon

Amazon made a breakthrough with chatbot technology. Providing their customers with a well known Amazon device, Echo and Echo Dot, gives a new way of interacting with technology and a new way of shopping.

Having a friend with whom you can talk to and order through is amazing. It`s been proven to work very well for Amazon, and this is why other companies will pursue this way of doing business shortly.

Wall-Mart

Followed by offering two-day shipment, Wal-Mart teamed with Google has offered to their customers Google Home Mini. Together, with the Google Home device, they will provide a shopping experience through voice, and I believe it will be better than Alexa.

This is one thing that Amazon needs to be concerned about.

5). Inside Stores

We all have used price checkers at stores, and we know how helpful they may be. Lowes went little further and offered their customers a chatbot that will help them find what they are looking for.

They announced that this year, they will put in use their LoweBot in some of their stores as an experimental stage. This is one more way how shopping has changed with technology.

Final Thoughts with ChattyPeople

Are you prepared to move forward and use technology to improve your business? You are at the right place, here at ChattyPeople, so register today and use our starter plan to start building your chatbot for free.

Start to reshape your business with an implementation of chatbot technology ─ and no worries ─ no coding is needed when using our platform, as we have made it easy to use.

Having great, talented people and providing them with the right tools will shine down on your company, as well as increasing efficiency and productivity.

This is why a Slack platform combined with a Slack chatbot made especially for your team is a necessary tool today.

We need to use new innovations and apply the improvement of technology that is surrounding us. Here is a list of essential parts of a working environment because “Where you work, affects how you do your work.”

8 Reasons Why You Need A Perfect Chatbot For Slack

Analytics

Don’t leave the Slack platform; provide the needed date inside Slack. Having the possibility to ask the chatbot to provide your team with the required information will make them more productive.

Communication

Bring outside discussions into your virtual office. Give the ability to the chatbot to channel all important messages that you need to receive from outside, and forward them directly to your Slack channel.

Customer Support

Bring the feedback of your customers’ comments inside the Slack platform. With this, you will be up to date with the quality of your customer support that your company is providing to your customers.

File Management

Having an organized file cabinet its crucial for finding what you need, when you need it. Build your bot to store your files and search for them instead of you. Just simply ask for the data you need and the bot will provide you with the right options, even ones with similar-named files to choose from

HR

Having a Human Resource department its vital for your business, and having an insight of your team`s behavior it`s something you need to have. Providing surveys via your chatbot will increase the productivity and efficiency of your team. It will give you updates if someone on your team is struggling with something, and help you to do something about it.

Productivity

Give some social skills to the bot that will boost productivity through your team. Use the experience you have to give the proper tap on the shoulder to your employees when needed.

Project Management

Let the chatbot work for you; make it provide you with the overall process of the project. By having updates of the tasks of every team member, progress can be achieved easily with some daily questionnaires from the chatbot to your team members.

Sales

Boost up morality by having the numbers inside your Slack office. With this, you can provide the information that will drive your team to achieve more or do something different if the numbers are not good. Keeping track of your sales and spreading the word to your team will intrigue them and make them want to achieve more.

Final Thoughts with ChattyPeople

Don’t miss out or prolong the opportunity to build a Slack bot any longer; build one for your team today.

There are so many proven cases that working with Slack and having a chatbot is increasing teams’ efficiency and productivity.

When working in an office, we all have experienced some funny responses, which has created cherished moments. Working with your coworkers, when you can express yourself and have fun, is the best working environment there is.

Nobody ever gets hurt when we make a practical joke, or we prank someone. This is why we will give you some examples of how you can make the Slack bot respond funnily.

Before we give the examples, let me show you how you can create them inside the Slack bot memory.

Slack Gives Options to Build Prebuilt Responses Within the Platform

With this option, you can create questions and answers, and more precisely, respond on keywords. You may type in the subject and give a funny response to it. The most significant prank is that the question should not be a question, it should be just a keyword.

First thing first: to be able to do this, you need to access the “Customize Your Workplace” feature. You may access it by going to the left upper corner where the name of the workplace is. Click on the menu and choose “Customize Slack.” When you click on this tab, you will be redirected to the page where you can make the adjustments. You will see tabs like:

Emojis

Slackbot

Loading Messages

Workplace Icon

Status

You need to click on the Slackbot tab, and there will be lines where you can input the questions and another line where you can write down the responses.

Above the one column, there is the “When someone says” line, and above the other column, there is “Slackbot response” line.

It’s simple enough, and you may add as many responses as you like, so give it a try.

Here are our examples:

1). Question: What tool do you use for data analyses?

Response: You should use the force within you.

2). Question: Can you tell me what the WI-FI password is?

Response: Try to guess it.

3). Question: Is someone up for a coffee?

Response:You should focus on your work, that’s why you are here.

4). Question: Can someone help me out with… ?

Response: You will work the next two weekends so you can improve yourself.

5). Question: Does anyone know how to… ?

Response: Not knowing this will get you into trouble; the channel is being monitored by the boss.

6).Question: What was the meeting about?

Response: They said they would let you go, I’m really sorry.

7).Question: Did someone see (and put the name of the manager for example) today?

Response: I think he/she is avoiding you; he/she was talking about you yesterday.

Slack Bot, as any other chatbot, and among other things, is for interacting through messages, as it doesn’t provide many options to the user. However, we came up with several tricks to give it a bigger use for your team.

Here are 5 tricks you can take advantage of with the Slack bot:

1). Reminder

Just message the slack chatbot and set a reminder about that message, and he will message you back with the reminder. You will never forget to call someone again.

How does it work?

Message the Slack chatbot, go over the message, and an option will appear in the right-hand corner. Simply click on the three dots (show message actions tab) and choose “remind me about this.” You can set up reminders, for up to a week.

How can you manage the reminders?

When the chatbot gives you a notification of the reminder that you set up, you will have several options to manage the reminder. You can:

Click the “mark as complete” button, if you complete the reminder task.

Or, you may choose to postpone the reminder by snoozing it for 15 min to an hour.

Also, there are few other options to choose from, if the ones listed don’t fit your needs, such as just typing in /snooze. After typing this command, put in the time or minutes you want the Slack bot to remind you of, or you can even type in a date.

Here is an example: /snooze 10/23/2017, and it will remind you of a message on this date at 9am sharp.

2). File archive

You can send a file via the Slack chatbot and use it as a personal archive.

How it works

You can easily upload files from your computer by clicking the plus (+) button next to the message bar.

After you upload the files, you can make a search and download the file you need. You can use this on any channel and the all the team can do the same.

The best way is to create a channel is with the name “File Archive” and everyone who uploads a file in this channel will build a powerful archive.

3). Notepad

To take advantage of this trick, and not put notes on your monitor, I would suggest to type in the word “note” before every note. In this way, you can do a search with the word “note” and all the notes will show up. When you don’t need it anymore, just erase the message (the note).

Say bye-bye to the sticky notes in on your monitor.

4.) Customizing Responses

You can build a list of questions and answers and make a (FAQ) database for your team and give them an opportunity to use the Slack chatbot to provide some help. It’s especially good for new team members.

It’s great for answering simple questions, such as “What is the Wi-Fi password,” to more complex explanations.

How it works

If you need to create a new channel, you can name it “FAQ” or “Help” or whatever you think is best. Then, go and click in the upper corner where your name is, and from that menu, it will ask you to choose the “Customized Slack” and a new tab will be opened. Then, click on the Slackbot Tab. There will be two columns “When someone says” and “Slackbot responds” in the first column you need to write down the trigger word and in the second column you need to write down the answer. For example column one (what is the Wi-Fi password) and then column two you write down the answer (123456789)

There will be two columns “When someone says” and “Slackbot response” in the first column and you need to write down the trigger word in the second column. Then, you need to write down the answer. For example, column one, (what is the Wi-Fi password), and then in column two, you would write down the answer (123456789).

5). Help for Slack

You can message the Slack bot and ask it about Slack related information. It will provide you with an answer or a link where you can find the possible answer to your question.

Final Thoughts

The point of using a chatbot is to save time while we concentrate on more important things in our work.

The Slack bot is very simple, and with the tricks that I provided you with, you should easily be able to take advantage of a bot so it can be more useful to your business.

Create one yourself and use our easy to use bot building platform here at ChattyPeople!

Take advantage of the starter plan we have and build your very own chatbot! It’s free to start, and ChattyPeople is here to help along the way.

Obtaining professional conduct ethics is important for everyone in the organization. This being said, the Slack bot is part of the team, and we need to teach it how to respond accordingly.

Here are five examples that we came up with and hope will give you an idea on how to proceed when building the personality of your Slack bot.

1).Example One

If someone has a question and asks the Slack bot, it’s reasonable, in some cases, that the Slack bot doesn’t have the answer.

Providing the proper response from the Slack bot is necessary to obtain professional conduct. Merely saying, “I don`t know” or “I don’t understand” is not professional enough.

Instead, tell your bot to say:

“I currently don’t have the data to answer that question, and when I find the answer, I will get back to you. Can I help you with something else?”

2). Example Two

Chatbots, among other tasks, can set up and schedule meetings for us. When someone on the team asks the Slack bot when the meeting is scheduled, you can use this response:

“The meeting is scheduled for (put in time and date), would you like me to send you a reminder?”

3). Example Three

One of the tasks that a Slack bot can do is monitoring the progress of the project. It`s reasonable for the team members to ask the Slack bot for the overall process so they can know if they should speed up their part of the task. When this question is addressed to the Slack bot, here is our example of the response:

“The overall process is 55% done, (the percentage should be given automatically by the data gathered from the Slack bot) would you like me to keep you up to date?”

4). Example Four

Monitoring the progress of the project, as there is a lot of information gathered by the Slack bot, the possibility of the team addressing the question about this is most likely. If the question about the deadline is discussed, here is our response:

“The project deadline is (gives the date), and more importantly is to acquire quality results. If you need help with something, feel free to ask someone.”

5). Example Five

If someone needs to know the project’s budget and if there are still funds available, here is what we think is the right response that the Slack bot needs to give:

“There is $1,200 (the chatbot needs to give automated amount) available. If you need to purchases something, let me suggest speaking with the project manager.”

Final Thoughts with ChattyPeople

Responses are for you to come up with and make them at the level that expresses the real spirit of your company.

Feel free to use the platform that we provide, build a chatbot and experiment with this technology, and in time, you will gain a perfect assistant for your team.

Use the starter plan that we have and start building your chatbot for free.