To be a member of a sales support team responsible for liaising with customers, internal staff and area sales managers to ensure their customers requirements are met in terms of specification and timescales. This position reports to the Sales Office Manager.

- Support the sales team and work closely with production, design, purchasing and the customers on a daily basis- Providing quotations, processing orders and raising sales invoices through their Efacs (ERP) computer system- Maintaining excellent customer relations- Ensuring customer orders are accurate- Answering the telephone and dealing with customers / sales queries- Keep customers informed of the status of their order- Raising customer issues and chasing orders- Chasing balance payments on non credit approved customers when necessary- To cover in sales office (Export & UK), filing and various ad hoc duties where necessary

The job requires someone with excellent customer service skills and telephone manner, great communication skills, very pro-active and at least intermediate level computer literacy in the Windows environment and MS Office. It is essential that they have customer service experience and/or previous sales office experience.