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Unknown Problem- OTL Log Attached

andrea22

Posted 05 May 2014 - 06:43 AM

andrea22

Member

Member

139 posts

I bought a new battery for my laptop a few weeks ago, and have been having issues ever since. I took it back to the shop, they told me they 'gave it a cleanup' and that its now fine. It is not. (I didn't ask for a cleanup!!!) Issue #1, the power appears to cut out randomly. Sometimes it will cut out @ 30% battery left, sometimes even at 87%...its random. When it cuts out like this, it makes a 'clicking' noise. So I restart, open Firefox, and all my tabs are gone, and I have to sign into every single site. Issue #2, my browser (Firefox) is crashing continually. Like, up to 30 times a night.

WHAT HAVE I DONE TO RESOLVE THIS??

1) Realised that the shop had removed my antivirus (Avast), so reinstalled that, and ran a full scan. It showed no malware, but showed that a number of files couldn't be opened. I didn't know what to do about that so I didn't touch it in case I did something silly.

2) Realised that I wasn't using the latest version of Firefox, so I got the latest, and it's been better tonight, but has still crashed twice. Which is better, but far from ideal. And it never did this before the new battery.

BACKGROUND INFO--

4 yr old Toshiba satellite no issues ever. Have had no battery power for over a year (always left it plugged into mains) until recently. Windows 7 Home premium.

Basic user, just internet, no gaming.

Computer shop disabled a whole lot of stuff, including Apple mobile device stuff, Skype, password thingy, automatic dongle popup thing & antivirus...I don't understand why they did this, but it seems odd. These are all things I use every day and I'd like to know how to get them back please

then Rightclick on OTL and select Run As Administrator to start. Under the Custom Scans/Fixes box at the bottom, paste (ctrl +v) the text. Verify that you got it all and Then click the RUN FIX button (NOT THE QUICK SCAN button!) at the top

Let the program run unhindered, OTL will reboot the PC when it is done. Save the log and copy and paste it into a reply.

It appears that Old Timer is now hiding the log in c:\_OTL\MovedFiles\01162013-some number.log so look there if you don't see it.

The disk check could not be performed because the disk check utility needs exclusive access to some Windows files on the disk. These files can be accessed by restarting Windows. Do you want to schedule the disk check to occur the next time you restart the computer?

Click Yes to schedule the disk check, but don't restart yet.

Right click on (My) Computer and select Manage (Continue) Then the Event Viewer. Next select Windows Logs. Right click on System and Clear Log, Clear. Repeat for Application. Reboot. The disk check will run and will probably take an hour or more to finish.

Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator. Then type (with an Enter after each line).

sfc /scannow

SPACE after sfc. This will check your critical system files. Does this finish without complaint? IF it says it couldn't fix everything then do the part in the box otherwise skip to the VEW step.:

Copy the next two lines:
findstr /c:"[SR]" \windows\logs\cbs\cbs.log > \windows\logs\cbs\junk.txt
notepad \windows\logs\cbs\junk.txt
Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue. Right click and Paste or Edit then Paste and the copied line should appear.
Hit Enter if notepad does not open. Copy and paste the text from notepad into a reply. Close nOtepad. Close the Command Window.

Latest Version button - Do NOT press the large Start Download button on the upper left!) Download, Save and Install it. Run Speccy. When it finishes (the little icon in the bottom left will stop moving), File, Save as Text File, (to your desktop) note the name it gives. OK. Open the file in notepad and delete the line that gives the serial number of your Operating System. (It will be near the top about 10 lines down.) Attach the file to your next post.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.

Press Scan button.

It will produce a log called FRST.txt in the same directory the tool is run from.

Please copy and paste log back here.

The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.

andrea22

Posted 06 May 2014 - 06:21 AM

andrea22

Member

Topic Starter

Member

139 posts

battery cut out @ 87% with the above. have now taken it out. Not running firefox in safe mode but haven't touched it otherwise. Did that disk check thing but it only lasted about 20 seconds, not an hour...perhaps I did something wrong there??

RKinner

Posted 06 May 2014 - 09:09 AM

RKinner

Malware Expert

Expert

20,333 posts

The idea of running Firefox in Safe Mode is to see if the crashes stop. If they do then you can disable some of your extensions and see if it still crashes. The idea is to isolate the problem to one or more extensions or plugins and then uninstall the culprit(s). Since you love the Dark Theme, try running it without any other extensions and see if the crashes stop.

Your OTL log is the original log you first posted. I need the one created when you ran OTL with the Fix I gave you.

andrea22

Posted 06 May 2014 - 09:34 PM

andrea22

Member

Topic Starter

Member

139 posts

Firefox seems to be fine so far- I left it on all night and all day so far today (1.30pm here now), no crashes at all. I reinstalled the dark theme, it says its installed but what I see is the default theme. I also re-added no squint this morning & removed pimpoflage and something else as I never needed them.

*cannot* find that otl log...searched on 'computer' and only see that first one.

The disk check could not be performed because the disk check utility needs exclusive access to some Windows files on the disk. These files can be accessed by restarting Windows. Do you want to schedule the disk check to occur the next time you restart the computer?

Click Yes to schedule the disk check, but don't restart yet.

Right click on (My) Computer and select Manage (Continue) Then the Event Viewer. Next select Windows Logs. Right click on System and Clear Log, Clear. Repeat for Application. Reboot. The disk check will run and will probably take an hour or more to finish.

Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator. Then type (with an Enter after each line).

sfc /scannow

SPACE after sfc. This will check your critical system files. Does this finish without complaint? IF it says it couldn't fix everything then do the part in the box otherwise skip to the VEW step.:

Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue. Right click and Paste or Edit then Paste and the copied line should appear.Hit Enter if notepad does not open. Copy and paste the text from notepad into a reply. Close nOtepad. Close the Command Window.

Latest Version button - Do NOT press the large Start Download button on the upper left!) Download, Save and Install it. Run Speccy. When it finishes (the little icon in the bottom left will stop moving), File, Save as Text File, (to your desktop) note the name it gives. OK. Open the file in notepad and delete the line that gives the serial number of your Operating System. (It will be near the top about 10 lines down.) Attach the file to your next post.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.

Press Scan button.

It will produce a log called FRST.txt in the same directory the tool is run from.

Please copy and paste log back here.

The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.