In the business of trying to satisfy our customers, there is always the “the customer is always right” saying. And is not because they are literally right, we know how difficult customers can be at some point. But because that is what customer service is all about: to make them feel as pleased as possible. And there is nothing people like more than to know they are right.

When we talk about letting your customer be right in any choice, we don’t mean to let them to whatever they want to do all the time. It means that as a problem is encountered, one must find a solution that would match and satisfy the customer’s original desires. This involves the art of flexibility and problem solution. The core solution on how would one treat their customers is definitely a simple one, yet often not used: step into your customers shoes.

As part of a company we forget that we are also customers, everyday of many other different companies. And we have opinions about what our day to day products and services function and their problem solving capabilities. Then, why not use that same angle when it comes to our own company?

Clients don’t know

When working inside a company we are so familiarized with our daily procedures, our workspace, our internal acronyms that we often forget that outside customers don’t know about this things. And there are some situations in which they should know about simple things we know by heart. Is a big error to assume our clients know how we do things, or what’s our procedure, our name, our logistics.

Of course we are not asking you to give out all your private information to all your clients, but to share the things that will help your customer feel much more secure in their involvement with your company. Especially if it is their first time, without ever assuming that because there might be expert clients, that they know everything already. In the other hand, this will give confidence and transparency in hopes of turning them into loyal clients.

Be them

Having a real experience is what really is going to tell you how your company will be perceived. We ofter get lost in the numbers on the back, the figures, the graphs when the answer might be on the front cover. Living the “customer experience” might give you another perspective on things, of course doing this without thinking because you are part of this company, everything is perfect.

Let’s keep on moving

According to a Forrester study, by 2020 customer experience will overtake product and price as the key brand differentiator. Making it not only something pretty in your company, but something essential to improve and seek. One should:

– Be aware and able to found correlations between the customer experiences and the metric for the company.

– Always be aware of the customers positive feedback and negative in order to make chances when needed.

– Develop a system in order to bring the best experience possible to your client.

Being involved in customer satisfaction is looking way far bend just a sale. Is caring about the customer since before they decide to purchase to making an impact that will last until they are convinced that our service one worthy of speaking about. How much importance do you give to the customer service in your company?

DHgate has good news to share with you! You are now able to utilize a new feature called Customize Item & Service. Customize Item & Service allows you to personalize thousands of different products such as clothing, consumer electronics, gifts, toys and more with your company’s logo. In addition to uniquely personalized items you will have access to one on one support from our OEM team.

What is Customize Item & Service?

“Customize Item & Service” allows you to personalize items according to your special requests such as individual style, personal or company logo.

What are the benefits of Customize Item & Service?

Thousands of unique products are available for you to choose from and have your personalized logo imprinted on. In addition, DHgate’s OEM team is available to assist with one on one support for all of your bulk order needs.

Your OEM Team:

DHgate will proved you with seasoned representatives who have a proven track record in helping businesses like yours grow and compete in a fast changing marketplace. Our dedicated team of specialist is on stand-by ready for assist you with your purchasing needs to ensure total customer satisfaction.

If you are interested in taking advantage of this new and unique service offered by DHgate or if you’d like more information, please send an email to oem@dhgate.com.

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from information obtained from this site. Opinions and viewpoints expressed in this blog are
entirely personal to the author. Trademarked names, logos and other proprietary information
quoted on this site are property of respective companies/owners and are mentioned here for
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equest to prc@dhgate.com.