Never had better service when buying a bicycle. Every step was great! Had a problem with payment and contacted the telephone number on the e-mail. No "being put on hold", but connected directly. Talked with two members of the staff (one I called twice and he remembered me from a previous talk), and they sent me an immediate pay pal request. Everyone I talked to was awesome, bike came quickly and I have never been more pleased (after being hesitant to buy on-line). Bike looks great...my deepest thanks to all the staff that made for a great experience.