PolicyI am not responsible for any injuries incurred by any modifications made by tuffknives. This includes: lock failure,Blade failure, Cuts and injuries from any of the knife construction failing, Unwanted knife opening or closing, Once the knife leaves the shop and it is no longer my responsibility this includes:Shipping mishapsStolen during the shipping processDamage during shipping, this is for shipping to and from me.Most items will be insured and tracking provided i suggest you do the same to avoid any misunderstandings. Not responsible for any confiscation on any international shipments to or from me.All this said i will do what i feel is necessary to help out as best as i can. I will fix or replace any defects that occur during the customization of the product as a courtesy. This includes scales, and breaking of the knife during the process. Any problems with the knife when I receive it from a customer is not my responsibility to fix, although i will try. I base my business on honestly and will work with the customer to fix any problems come up.