What is ZupportDesk?

ZupportDesk is a customer support platform that offers feature-rich live chat and email ticketing solutions to companies. The software comes with powerful features and tools to simplify and streamline their customer support processes.

With ZupportDesk, users are able to deliver quality support services to their clients, visitors, and potential customers. It gives them the ability to effectively engage their customers in real-time, stay on top of their interactions on both email and social media, as well as manage and organize their contacts.

The real-time functionality of ZupportDesk allows users to closely monitor their channels, track issues, and immediately resolve customer problems. Aside from live chat support and email ticketing, ZupportDesk also provides a knowledge base feature to empower customers to find solutions for common issues, greatly reducing the number of support requests so support agents can concentrate on problems, issues, and queries that require a great deal of expertise and response.

Overview of ZupportDesk Benefits

ZupportDesk gives you the capability to engage and interact with your visitors in real time, thanks to its live chat support solution.

Whether you want to initiate the conversation based on your visitor’s profile or your profile is asking for help regarding your product or service, ZupportDesk Live Chat allows you to fully maximize that opportunity and turn your visitor into a new customer or empower your existing clients to make a repeat purchase.

A comprehensive dashboard displays all the information you need to make the necessary actions and adjustments to ensure that your customers and visitors are addressed timely. You have a full view of your all the essential chat metrics and indicators like customer wait time, queue size and customer satisfaction in a single, unified screen.

Ticket support can be quite messy but with ZupportDesk, all your tickets are organized and filtered based on your specifications. You want them segmented by agent, inbox, priority, or due date? ZupportDesk lets you configure it all right from your control panel.

You and your agents have access to your customers’ ticket history. Every interaction, query, response, and more are all documented and displayed in a threaded view. You can also monitor the progress of all your tickets. Once you assigned a ticket to the most qualified personnel, you can track the ticket at every step until is closed.

Overview of ZupportDesk Features

Live Chat

Ticket Support

Knowledge Base

Contact Management

Customizable Chat Window

Real-Time Dashboard

Social Media Integrations

Proactive Visitor Engagement

Support Ticket Filters

Ticket Assignment and Tracking

Quick Search

What Problems Will ZupportDesk Solve?

1. Customers don’t have to spend a long time waiting in a queue or an email response. Live chat gives them that real-time interaction, enabling a fluid conversation that other support methods can’t match.

2. Provide support 24/7. Most customer service hubs don’t operate 24/7. With ZupportDesk’s Android & IOS app, live chat agents can stay logged in all the time and make it easy to respond to visitors.

3. With its Facebook integration, agents can handle all messages in ZupportDesk dashboard without leaving the app

4. Helps Identify Customer Pain Points. ZupportDesk enables agents to spot pain points and make most of the opportunity to resolve the problem so they can meet, even exceed, customer expectations. As they say; the bigger the problem, the bigger the opportunity turns out to be. With the help of live chat support, it has now become easy to discover any underlying problem or need that a customer might have with the business.

Organizations have unique wants and requirements and no software application can be just right in such a condition. It is futile to try to find an ideal off-the-shelf software system that fulfills all your business wants. The wise thing to do would be to adapt the solution for your specific needs, employee skill levels, budget, and other aspects. For these reasons, do not rush and pay for well-publicized popular solutions. Though these may be widely used, they may not be the perfect fit for your specific needs. Do your groundwork, investigate each short-listed platform in detail, read a few ZupportDesk reviews, call the maker for explanations, and finally choose the product that presents what you need.

How Much Does ZupportDesk Cost?

ZupportDesk Pricing
Plans:

ZupportDesk offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business.

Live Chat Packages:

Small Team – Free

3 Users Max

1 Widget

30 Chats Per Month

30 Day Chat History

Basic Widget Customization

Business – $10/month or $8/month (Annual Billing)

Unlimited Widgets

Unlimited Chats

Unlimited Chat History

Advanced Chat Customization

Widget Rebranding

Proactive Chat

Real-Time Dashboard

Triggers

Departments

Roles & Permissions

Analytical Reports

Unlimited Contacts

Rich Content Articles

Customizable Header & Footer

Support Tickets Packages:

Small Team – Free

3 Users Max

30 Tickets Per Month

1 Inbox

1 Workflow

Business – $15/month or $12/month (Annual Billing)

Unlimited Tickets

Unlimited Inboxes

Unlimited Workflows

Service Level Agreements (SLAs)

Facebook Integration

Real-Time Dashboard

Feedback Widget

Departments

Outbound Emails

Roles & Permissions

Analytical Reports

Unlimited Contacts

Rich Content Articles

Customizable Header & Footer

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ZupportDesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ZupportDesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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