Framework

Service ID

Contact

Planning

Planning

Planning service

Yes

How the planning service works

We provide all customers with an outline /template project plan and work with the customer to tailor this to meet the local requirements, setting out the requirements and specifications of the services which have been requested and specified during the procurement process.

This includes a description of what work is to be done, dates by which each stage of the work is requested to be started and finished, deliverables, in-put materials and any other information to allow the Supplier to prepare a draft Project Plan.

Following this we provide the customers with a draft Project Plan and in consultation we discuss and agree the draft Project Plan, all agreed dates, and it then becomes a Schedule within the main contract.

The project plan includes hosting, maintenance, system setup and build, theme and design, testing, data migration, administrator training and ongoing support /coaching with milestones to develop and embed the system into the organisational culture.

Planning service works with specific services

Yes

Hosting or software services the planning service works with

Totara LMS

Totara Social

Moodle

LMS hosting

Training

Training

Training service provided

Yes

How the training service works

We provide training in the following areas;

Administrator Training - to train system administrators in the general use of the LMS;

Advanced Administrator Training - to train all administrators in the use of advanced functions such as appraisal, renewal training, learning paths etc;

Manager Training - to train managers how to access and use self service and core reporting tools to manage their staff training, learning and performance;

End User Training - to train end users in how to access the LMS and use the core features for personal development;

Training is tied to specific services

Yes

Services the training service works with

Totara LMS

Totara Social

Moodle

Setup and migration

Setup and migration

Setup or migration service available

Yes

How the setup or migration service works

We would agree the data to be transferred to the new LMS at project kick-off and also the timescales for each extract. This date ranges will be designed to meet reporting requirements and be in two phases.

We require that customers provide us with the required data /reports in CSV/Excel format and we then manipulate this data into our templates and send this to you for review and sign off.

Upon agreement we load the legacy data to the new LMS.

This initial process will be for all data to an agreed cut off date to bring across legacy completions to the previous quarter.

On go-live for your administration team, we will then take a cut of the data from your legacy system from the cut-off date to the ‘go-live date’ and load this in the following 5 working days to bring the new LMS up to date so you do not have to operate 2 systems in tandem.

From experience we can have reporting, including compliance reporting for identified topics, live on ‘day 1’ with reporting for any discreet topics in place within 30 days of go-live.

Setup or migration service is for specific cloud services

Yes

List of supported services

Totara LMS

Totara Social

Moodle

LMS Hosting

Quality assurance and performance testing

Quality assurance and performance testing

Quality assurance and performance testing service

No

Security testing

Security testing

Security testing service

No

Ongoing support

Ongoing support

Ongoing support service

Yes

Types of service supported

Hosting or software provided by your organisation

Hosting or software provided by a third-party organisation

How the support service works

The key features of our hosting solutions are as follows;

All data is stored in the UK with high levels of physical security (perimeter, room and server level); 99.9% uptime assurance; ​Servers are monitored on an on-going basis, any failure kicks off a rapid implementation plan with a Linux expert on-hand to restore the server from the most recently available backup; Automated daily back-ups stored at 2 levels – on-server and at a remote location at least 50 miles away from the main server location within in the UK; In case of catastrophic failure a full copy of your LMS is stored on a UK based remote server so we can have the site up quickly; Each application runs on a logically-separate software architecture (technically: separated operating system kernels, or “dedicated virtual machines”); Server virtualisation means that it is easy to scale up infrastructure to meet your changes in usage, rapidly and cost-effectively;