To be eligible for a return, your item must be unused and in the same condition that you received it.

Furthermore, custom decorated items will only be eligible for a refund under one of the following conditions: (a) the items themselves are materially flawed; (b) the quality of the decorating (i.e., the printing or embroidery) is below a reasonable range of expectations; or (c) the design of the final product is materially different from the final design submitted and approved by the client.

Some types of goods are exempt from being returned, including gift cards and downloadable software products

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@shirtsandsigns.us and send your item to the address listed in the Shipping section below.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.