@TG1 This is a seven to nine month old thread. If you would like help with YOUR particular issue please start a new topic, which you can do by clicking on the blue "Start a topic" button on the upper right while within the Tech Support section.
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I would have preferred that the App be Acronis instead of System, and that the Seagate be referred to as the Destination instead of the Host, and the traffic type be something meaningful, instead of Microsoft-DS Active Directory. I wasted an hour Googling to find out what that was and obtained nothing useful. With those 2 simple changes it would have been immediately obvious what it was. As it was, I interpreted "system" as something unknown in the operating system, the Seagate to be the "source" of the data traffic, and Microsoft-DS Active Directory as the unknown destination (like OneDrive).
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There are endless ways for your data to be used. The first order of business I think is to gather some information. You can' do anything about the data that is already gone but you can glean some information by looking at the two available Hughes usage "History" readouts. One is available as part of the Download Status Meter by clicking on the Usage History option on the left side column: The other history display is available in the myAccount/Useage/History: While we can't get the lost data back the history displays will provide some clues: Is the usage only at certain times or is it around the clock? Is the missing data in the form of "Upload" indicating that something within the network is doing a lot of "talking"? (Sync/Cloud/Virus/Malware) Or download activity? (Program/process stuck in a update/fail/repeat mode) The process posted below is a repost but I think it will provide an overview and a procedure that can be used to narrow things down. Networks, even residential networks are much more complex than most of us realize. In the not so distant past routers and switches and "Networking" were pretty much limited to businesses and perhaps the more "geeky" subscriber. A typical satellite users connection looked like this: A single computer directly connected to the Modem. There is only one path that data can be used. There are no "cross roads" no chance of anything using data beyond those two devices. Things however even at this level are more complex than meets the eye. That single computer by itself has 65,536 connection ports. There are broadly speaking two things in play here: Applications ... Those are PROGRAMS that we start .. we can see them running such as a web browser of an email client program. A look at Windows Task Manager reveals: Three running Applications: An email client program, a web browser and an open file. However a look at running Processes shows something much more complex: I currently have a whopping 102 Processes running in the background unseen, unknown. Not all of these of course are going to be connected to the Internet at any given time. They "turn on", perform their function and turn off. In our very simple "network" (single computer directly connected) we could install a program like GlassWire on that computer and it will show all data used by THAT computer and what programs and processes used that data: Our simple Network now has two "measuring points": Point A is going to be the point along the single "data path" that is monitored by GlassWire. Point B is going to be the usage registered by the Modem as "traffic" to be charged against the user monthly data allowance. The two values should pretty much coincide within reason. It is possible to look at a usage meter that has yet to "refresh" or register the usage in the last few minutes. It is possible for the ISP to have "compressed" data and a smaller amount is shown by the Modem as being charged against the allowance than indicated by GlassWire. At this point the perimeters are pretty straight forward: Do the amounts measured at points A (computer) & B (Modem) match ? If they do NOT and the Modem claims greater usage then I suggest the following process: Take a screenshot of your remaining allowance (allow for data that has yet to be recorded) Disconnect the LAN cable from the rear of the Modem and note the exact time. Let a number of hours pass (overnight ?) Reconnect the LAN cable and again note the time and the amount of remaining data. Again an allowance must be made for the usage meter to update itself. What we are looking for here is a major discrepancy. In the event that A and B match then we have to conclude the all of the data used (and charged against the users allowance) was indeed used by the directly connected computer. A careful look at GlassWire will reveal what program and what processes are using data. There are many things that can be done to conserve data .. browser extensions that block ads and scripts among other things. Much easier to do once the source of usage has been identified. As we look at the above example we can see plenty of opportunity for data use and this just by a single computer. The problem is very few subscribers Networks look like the above. This is more typical: The above really multiplies the complexity. It offers multiple connection paths and each of those by itself has the same complexity as the single computer shown in the example above. We have to take a much closer look at the Router itself: The router as a central point in the network has three potential data use avenues: #1: Its firmware/hardware: This would include automatic update checks, Remote Access accounts/vulnerabilities, WPS settings/vulnerabilities and "front end" username/password setup to name a few. #2: Wired LAN connections and the types of devices connected as well as their settings. Specifically end users not understanding the differences between "hard off", "sleep" and "hibernate" as well as other system settings such as Wake On LAN, Wake On Ring and even extending to "scheduled tasks". We need not even go into the details of forced updates and data "sharing" inherent to Win10 and being back ported to Win7/8/8.1 #3: We come to the most difficult to control ... Wireless activity (on each frequency dual/triple band routers) We can start with what encryption level, if any, has been set up. We also need to consider the username and password that limits access to the routers front end so that unauthorized users can add themselves to the wireless users list. It needs to be changed from the default values. We also have the multitude of settings of the many types of devices that can connect wirelessly be they computers, notebooks, tablets, cell phones or even thermostats. It is often not apparent when all apps on all devices have had their update ability turned off. Very frequently an update will cause other settings to change to their default values. Considering the number of "connection avenues" provided by a router it is mandatory that it be included in any troubleshooting steps ... We have to understand the Router is at the center of the Network ...ALL OF THE CONNECTION PATHS and ALL OF THE DATA USED have to pass through the Router therefore it I suggest a Router that allows the tracking of usage per device. There are many brands and models available .. a user needs to research which one best serves the users needs. I have a Asus RT-AC3100 that has traffic monitoring: Main interface that has the routers options and displays among other things which devices are currently connected: Which devices used how much data by IP and by date: And a statistical analysis per device by the top consuming software or process: One often overlooked area is usage by the Router itself in the form of its internal services: I had enabled two of the above services and the router internally consumed nearly 1/2 GB within just several days. Determining the cause of missing data or even excess use requires that a user have some degree of understanding their Network.
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Hello fordzilla75, I am very sorry to hear you have been having so much trouble lately! I will do my very best to help you with this. Your account has been located and I will be running a deep diagnostic check to see what could be the problem. Thank you for your patience Amanda
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Good morning Corey, Thanks for posting. Is this a constant thing? Are you getting ~2 Mbps even in the morning or daytime? Whenever you're most often experiencing slow speeds, please run at least 3 speed tests at that time; let's determine what speeds you're getting directly from the modem. Please follow the steps here to set up a testmy.net account, if you haven't one already, and run those tests: http://customer.kb.hughesnet.com/Pages/7001.aspx Most important points: -do the tests while directly connected to the HughesNet modem -use the 12MB test file -space each test at least 5 minutes apart -post your results URL here, it may look something like http://testmy.net/quickstats/[yourusername] I've already run remote diagnostics on your site, and despite you replacing the coax on your own, there's nothing out of the ordinary showing up in the results, but I will make note that the cable was replaced. Your cooperation, patience, and understanding are much appreciated. Thanks, Liz
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Those Nighthawk routers are pretty nice. A little too much for my needs, but if I had more devices I might think about something like that. Perhaps even one of those Asus routers that can use the Merlin firmware. I actually found out that my Netgear router has a built in usage meter, and although it doesn't break it down by device usage, the total still gives a decent idea. Then again, being that I only use the router when using my laptop or notebook it sort of defeats the purpose of the meter, for my needs, anyway. LOL. Still, it's interesting that an entry level router like this even has one. And yes, having a spare is nice, too. As we all know, electronics break down all the time, and with this router being around five years old, it's only a matter of time.
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Running XP means all bets are off. Could be all kinds of nasty things on computer and with the core OS itself. Microsoft stopped publishing any updates, including security, two and half years ago.
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Hi Joe, Sorry to hear you are having issues. However the original posters situation I do not think is similar. If you do want help, however feel free to create your own post and we'll be happy to look into your concerns and assist. Thank you, Chris
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You called? Actually several times the soft reboot would not complete or it would go through the soft reboot several times and finally stop with the system light out. I would then have to do the hard power cycle. I was occasionally able to get diag codes but the problem is when you have the Hughes Voice, the ATA is between you and the modem and once the ATA goes down you can't access the modem until the ATA finishes it's reboot.
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To be honest, if the satellite in space suffers a major failure, it requires people on the ground to try and fix it via software. Spaceway 3... That was bad, it couldn't "self-correct" due to what had caused it to act up. Now, as far as ground based infrastructure, they do have a mesh, and redundancy, like if Gateway ID4 was to suffer a catastrophic failure caused by natural disaster, while the satellite most likely will not do an automated failover to a backup gateway somewhere else in the USA, Hughes has the ability to tell the beams assigned to Gateway ID4 to use one of the two failover gateways manually. As for "whitepapers" from Hughes... It's very hard to get any information from them, unless they have actually published the information. Corporate/Enterprise/Military services will be different, you also absolutely can not compared the Spaceway and Jupiter infrastructures. They use different principles, and had different overall goals. But, if you want "white papers", this is about as good as it will get: http://www.hughes.com/resources/type/data-sheet Hughes never lists everything that each model line of modems is capable of, just like they don't tell us what that interesting USB port is on the back of the HT1100 series. All of that aside, I don't think the HN9600 is even used stateside - Hughes DOES make equipment for other markets, just like they are making and designing the ground infrastructure, and modem for the new OneWeb initiative. If you want Enterprise performance and features, pony the cash up buddy, and stop trying to argue just for shits-n-giggles. Yes, I said shit, twice. I think such installs start in the thousands, and service runs in the tens of thousands per month for such things. http://www.hughes.com/resources/ht1400-jupiter-system-router/download
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