Understand and improve paitent experience

Providing a range of flexible tools for working effectively with patients in healthcare service improvement work.

Why use this guide?

Healthcare staff have the responsibility of providing high quality, effective and safe care for patients. Yet do you really know if you are achieving that?

Co-design provides you with the methods and tools not only to know how you are doing but to improve your services in such a way that really meets the needs of patients, because they have contributed to the design.

Who is this guide for?

Any operational, clinical or quality staff who want to involve patients in improving healthcare services.

If you are working on service improvement, developing new processes, troubleshooting issues, looking at better understanding the patient perspective, or you are ready to implement changes - the tools in this guide will be useful.