What We Learned Playing With Monopoly Money in Uganda

And that is the basic formula for prototyping a service. A few final takeaways:

What pieces of the customer experiences are you trying to change and what is new to the customer? And assuming nothing about the user, how can you make sure they understand and enjoy the service experience?

Design the cheapest, roughest prototype necessary to answer the question.

Test fast and plan for iteration.

Document learnings, discards ideas that don’t work, and focus on improving what works.