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The Help Desk Student Assistant will work with Help Desk Consultants and Leads to accumulate knowledge to assist clients with technology at the Odegaard Library Technology Help Desk and Computer Vet 12-19 hours per week.

Typical duties and responsibilities:

Become familiar with software and hardware in the Technology Spaces labs and other supported spaces along with our policies and procedures

Provide Tier 1 support to clients internally and within the Learning Technologies teams

Understand the scope of our services and where to properly escalate issues, including those supported by other teams

Assist in maintaining organization and cleanliness of Technology Spaces

Become familiar with the University and Odegaard Library and learn to answer common questions from library clients or direct them to the proper departments for assistance

Become familiar with how to respond during emergency situations in Odegaard library

With the assistance of Help Desk Consultants:

Instruct clients on usage of software and hardware in the Technology Spaces labs

Troubleshoot technical issues in the Technology Spaces labs

Develop methods for researching and collecting data on new technical issues both for the Technology Spaces labs and clients’ personal computers through the Computer Vet service

Track the scope and frequency of clients affected by specific technical issues and document trends

How to Apply

Just in time for fall quarter, a more dynamic MyUW Mobile (http://my.uw.edu) makes it easy for you to track registration and get details about classes, textbooks and other academic information on any mobile device. What is displayed will change as the quarter progresses, from registration and class and schedule information to links to grades after quarter’s end. UW-IT built the new platform with input from your classmates, who said students need personalized content and help with time management. Learn more: Meet the New MyUW Mobile.

July 30, 2014

UW students can now rate and review study spaces on campus with SpaceScout, an application that helps students find the perfect study space. In addition, students can send messages to friends about study spaces they’ve found and sync a list of favorite spaces across the Web and iOS versions. Learn more about SpaceScout.

June 30, 2014

The improved UW Libraries Search (beta) is now front and center on the Libraries’ homepage for summer quarter, for you to try and then send feedback. It includes a number of new requested features such as tools for quickly copying a citation, stable "permalinks" that you can save or share, and the ability to narrow your results to a particular Library building. See the guide to UW Libraries Search beta for tips and help.

Become a Software Test Engineer for UW-IT's Academic & Collaborative Applications (ACA) team, and start your career in the exciting field of software quality assurance and development.

WHO WE ARE:

The mission here at ACA is to develop and integrate with innovative applications that make the teaching and learning experience a better experience for everyone involved. Our team has brought you such applications as Canvas LMS, SpaceScout, Notify.UW, OneDrive Pro, Catalyst Web Tools, and other popular Web-based software applications used for courses, collaboration, and research here at the UW.

THE POSITION:

As a Software Test Engineer or STE, you will work with the development team in an agile environment to ensure that the quality of existing functionality and new features consistently meets the high standards that our users expect.

Software Test Engineers will have the opportunity to gain experience with agile software development methods, such as SCRUM, a highly sought after skill that has been adopted by many software development teams worldwide and Test Driven Development (TDD.) You will have the opportunity to be an integral part of our close-knit software development team, which is made up of intelligent, talented individuals who share a passion for creating cutting-edge software tools that meet the highest standards of quality. STEs have the chance to learn about user-centered design, first hand. Our team of passionate, creative user experience designers conducts extensive research and usability studies, the results of which help them create a user interface that is both innovative and intuitive, allowing the best user experience possible.

Not only will you sharpen and hone your technical skill set, but the real world experience you gain during your time with ACA will set you apart from other candidates going forward, giving you an edge when you apply for that next position. You will not only gain an in-depth understanding of Web architecture, you will be a contributing member of the Quality Assurance team and be involved in all aspects of the development process. You will gain skills in test case design and execution as well as defect investigation and verification. You will also have the opportunity to develop your coding skills in Python, Perl, and JavaScript by expanding on unit tests and developing front end automation scripts using Selenium. Most importantly, you will exercise your critical problem-solving skills by learning to think outside the box.

What You'll Do:

Familiarize yourself with current projects and learn about Web architecture

Analyze technical design specifications for feasibility and to ensure that requirements are being met

Write test cases and/or test plans as needed based on design specifications for new features

Automate existing integration and acceptance tests where appropriate using Selenium or other test tools

Write detailed bug reports by providing clear step-by-step instructions so that others may reproduce the issue

Mentor and provide direction for other undergraduate testing staff as you gain experience

Communicate status with the QA Lead and the rest of the development team

Take on other projects assigned to you as necessary

Who You Are:

You have the natural curiosity that is characteristic of great software engineers. You are driven by the impulse to lift the hood and look inside, learn how it works, then test and push limits. You are intelligent, motivated, detail oriented, well organized, flexible but driven, and know how to communicate well, as you will be an integral member of a fast-paced team. You don't settle for "just ok." You set high standards for yourself and this is reflected in your work. Most importantly, you are a team player who is willing to work hard, have a sense of humor, and have fun in the process.

Desired Technical Skills:

Working knowledge of web architecture

Familiarity with HTML, CSS, and other Web-related languages and markup

Familiarity with scripting languages such as JavaScript or PERL or an object-oriented language such as Python or C#

Selenium and SCRUM are a plus!

Terms:

To be a successful contributor, Software Test Engineers are expected to work a MINIMUM of 10 hours per week -- preferably more as your schedule permits -- up to 19.5 hours per week. Work hours can be somewhat flexible, Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. After the initial probationary period, the ability to work from home on occasion may be granted. A satisfactory outcome from a criminal background verification will be required prior to hire.

UW-IT maintains a number of Web sites and intranets in order to provide information about our web tools, technology spaces, and services to the UW community, as well as provide technical information and tools to UW-IT staff.

The Student Web Developer is responsible for assisting in development and maintenance of UW-IT web properties. He or she posts content, designs new pages, assists in developing Web tools for internal and external use, and fixes bugs. This position provides flexible hours and ample opportunity to learn.

TYPICAL DUTIES AND RESPONSIBILITIES

Development of new pages or features for websites and applications

General maintenance of pages in content management systems such as WordPress or Drupal

Check websites for quality and integrity of information

Help plan, develop, and maintain web-based tools

Attend regular team meetings

Additional duties as assigned

CRITERIA FOR SELECTION

Must be a matriculated UW student

Must be available to work at least Summer Quarter 2014 through Winter Quarter 2015

Must have experience with HTML, CSS, and JavaScript and be able to provide examples

Must have a clear understanding of web standards and how to design pages within those standards

Experience with server-side and/or client-side web programming

Experience programming in Python, PHP, or Perl desired, or

Experience programming iOS or Android apps desired, or

Web design experience desired, or

Linux skills desired

Familiarity with Agile software development practices desired

Experience in JavaScript libraries like jQuery, YUI, etc. desired

To be a successful contributor, Student Developers are expected to work a MINIMUM of 12 hours per week -- preferably more as your schedule permits -- up to 19.5 hours per week. Work hours can be somewhat flexible, Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. After the initial probationary period, the ability to work from home on occasion may be granted.

A satisfactory outcome from a criminal background verification will be required prior to hire.

June 3, 2014

As of June 3, UW students can obtain Office 365 ProPlus under the Microsoft Student Advantage program, which provides Office applications for installation on up to five Windows or Mac computers as well as on iPads. Office 365 ProPlus subscriptions under the Student Advantage program expire when students leave the UW. Visit the UWare page in IT Connect to get more information and instructions on how to download it.