Historical Traveler Reviews Quality Crown Hyde Park London

I would not stay there again...

from anonymous

I stayed at this hotel in September and on the first night was put into a room with no phone and a window that opened to a hallway so no direct air came into our room, we asked to be moved the next day and was moved into a room with a tiny shower stall and a window with a wall infront of it with only few inches of space between the wall and the window...

I immediately told them I want to check out but was only willing to the pay for the first night because I checked out as soon as I saw the 2nd room but they told me there is a 24 hr cancellation policy so I still have to pay for the second night. I sent a complaint to the hotel and the hotel chain but since the hotels are individually owned, the hotel group said it cannot help me. These 2 rooms were so called the "Club" room... I seriously wonder what the regular rooms look like...

Beware of this hotel

from rniam69

We research our hotels extensively before actually choosing a place to stay. This is the first time we made a major mistake. While the hotel is basically clean, it does not make up for the service, or should I say lack of, by the hotel staff.We were at this hotel for eight nights. Not a short trip.If you want heat, dont stay here. Seems in order to make a profit, they turn off not only the heat but the hot water. Of course, the staff will assure you that you are either too stupid to use the heater or that "it hasn't been turned on yet". There will be no hot water after 8am. If you want to use your room phone, do not rely on correct answers from the staff. They will tell you that certain numbers are toll free and then hit you with an exorbanent phone bill on check out. Oh, and by the way, dont try and protest the phone bill with the manager, Michael, he will call the police, as he did with us. It seems this is another way this hotel makes their money.We did ask for an extra blanket one night when the "heat wasn't turned on". Of course, this was after the heat had been on the night before. We waited 2 nights for a dirty blanket. We also resorted to using the in room hair dryer for heat. (Yes, the rooms are small enough to use the hair dryer for heat, and we were in a club room, one of their larger rooms)Also beware that each of this chains hotels is independantly owned, as we have been reminded of by customer service several times. Of course, no where is that mentioned in any of their brochures. This means to the customer that any problems cant really be fixed by customer service or their main offices, that final decisions are made strictly by the people u are having problems with.There are many, many hotels in this area. Stay with another chain.

Won't go back

from anonymous

This is an ok place except avoid "Club" Room 704 in the basement, directly under the bar, which apparently is open 24 hours. We were kept awake all night by the noise from the bar. When we called the reception desk there was no answer. The bathroom was fine, and there was plenty of space for two twin beds, but this one had two additional beds (total of four) because, we were told, "there's no place else to put them."

Great location, check the room

from anonymous

The location is great. Very convenient to Heathrow Express and the Underground. We stayed in a Club room, one step up from the cheapest, and it looked fine--newly refurbished with space and a good bathroom. There were two major problems. Lack of ventilation made the room unpleasantly warm even when the temperature outside was cool. On the last day of a six-day stay, we opened the outside door to get the air moving. Other problem was noise. There is poor noise insulation. We were kept awake til 2 A.M. by constant slamming of doors in rooms down the hall. Also, we could hear the people above walking around the room above. Staff was very friendly. Breakfast is only average and too expense if you have to buy separately.

Room is Like a Walk-In Closet

from anonymous

I have read that the rooms in London were small but I did not imagine the room in this hotel was ridiculously small! It was claustrophobic, with only one teeny window to allow some air. I wonder too why these rooms on the fifth floor were called the Club Rooms which was posted on the door in gold? It gives one an impression that it is exclusive and luxurious, exclusive yes, for those who wants to get suffocated, but definitely far from luxurious! The rooms are sooo small, you can't even lay your luggage to open it since you wouldn't have any floor to walk on. When my husband had to go to the bathroom , I had to get into the bed to allow him to pass. So beware when you book in the ineternet for this hotel, you can't even get your money back if you decide to go and transfer to another hotel . I even offered to pay a little extra to be transferred to a bigger room but the resident manager wouldn't allow it. That is the other problem, the resident manager is no great help either, he is very arrogant and unhelpful.

They took our money then gave away our room

from Pickles

We booked a room in this hotel in March, paying by credit card. Imagine

our surprise when my husband, 11 year old son and I arrived at 10 PM

and were told we had to move to another hotel. Apparently a tour group

had taken all the available rooms. When we arrived at the other hotel,

the ELizabeth Rose, we were told the Quality Paddington had requested a

room for two people rather than a family room, but they could give my

son his own room, down a corridor from ours. After much ado, the

Elizabeth Rose put a cot in our closet-like room.

I would never book at a Choice Hotel again. My choice would be to get a room if I have paid for one.

Great budget hotel

from anonymous

In March of 2002, I stayed at the Quality Hotel, Paddington with my daughter and daughter-in-law and we enjoyed our stay. Had a basement room with three beds and lots of room. Nice large and modern bathroom. Close to the Paddington tube, several restaurants and stores in the area. We most definitely would stay there again.

Good Hotel,great location!

from anonymous

We stayed at the Quality Hotel Paddington just this past April 2003. We really liked it. It was clean and the staff was helpful. Nice simple breakfast. It is a 5 minute walk to the Paddington Station. It is also a five minute walk to Kensington Gardens and Hyde Park which were so lovely. We spent our whole first evening at those two places walking and sitting on benches near the fountains. There are many reaturants nearby. Paddington Station can literally connect you to trains to anywhere in London and beyond. We took a day trip to Bath and got on that train right at the station. It is just the right amount of distance from the center of London. I know you'll enjoy yourself.

A great choice

from anonymous

Just returned from London where I stayed at the Quality Hotel Paddington. The room (single) cost around 112 dollars which is pretty good for a hotel of this quality. For starters, it was newly renovated. Very much unlike so many hotels on the continent that are shabby and falling apart. the rooms are small but nice and clean, the breakfast is good (have to pay extra for english breakfast though, otherwise it's continental) and you can access the Internet from a desk in the lobby!! There's a pub on the hotel, something that's extremely nice when returning after a long day.

What is soo important about this hotel: location! It's only 3-4 min walk from both Paddington station (the airport) and Lancaster (central line). I strongly recommend this hotel and will use this again.

TripAdvisor Reviews Quality Crown Hyde Park London

Very Good

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