In turn, these insights help Sutherland reengineer and simplify its processes, drive greater automation and process efficiencies, and further modernize its call center operations.

The company also shares these insights with various teams across the organization so it can hire better, train better and operate better—while sharing insights with its end clients to help them create seamless, end-to-end customer experiences. Sutherland has been a Verint customer for more than 12 years.

A leading digital operations and transformation company, Sutherland Global Services operates across 19 countries and executes more than 43 million transactions a month.