Call Center Quality Specialist

Join a leader in the Health Insurance industry! Health Insurance Innovations, Inc. (HII) is a company with a deep commitment to creating a work environment in which our team members can flourish. We’re a publicly traded, rapidly growing company on the lookout for talented, dedicated professionals who enjoy very competitive salary and benefit packages (including health/vision/Life/STD/LTD/401(k)/Flex Spending Accounts) as well as Generous Paid Time off and company-paid holidays.

The Call Center Quality Specialist is charged with monitoring HII's network of insurance agencies to ensure proper sales practices are being used, ensuring compliance with guidelines set in place by insurance carriers and the regulations of each state. The successful candidate will aid in the delivery of training initiatives and plays a key role in the Quality Assurance analysis of agencies’ interactions. Also provides valuable input for the implementation of corrective action plans and ongoing monitoring of sales partners under disciplinary review. This role will be expected to serve as a key liaison and effectively communicate results between the Insurance Agencies, Sales and within the Call Center Quality (CCQ) Department. This role will be based in the corporate office in Tampa, Florida and can expect to travel approximately 30% of the time.

Assist in the development of individual compliance plans for agents that are under disciplinary review.

Assists in the development of the Training Library and conducts ongoing reviews and updates all training materials, to include customization as appropriate.

Education and Work Experience:

A High School diploma is required; higher education is preferred

Insurance Agent License (Florida 2-15) or (FL 2-40) is preferred

Compliance experience with a focus on phone sales highly preferred

3+ years’ of experience in the health insurance industry preferred

Insurance sales background preferred

Strong written and communication skills required

1 year of experience Speaking in front of small to mid-sized groups preferred

1 year experience of Webinar Delivery preferred

An understanding of Carrier guidelines and State regulations concerning the sale of insurance preferred

Ability to work independently as well as with teams to ensure results

Demonstrable competency with the MS Office platform required

The ability to keep job knowledge current by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations, etc.

Attendance Requirements: Due to the nature of Health Insurance Innovations needs, regular and reliable attendance is required. Individuals must be able to work at least a 40 hour work week, Monday through Friday, and be available as situations arise requiring extended hours.

To Apply: Please visit www.hiiquote.com/careers and select the appropriate listing