Vimeo Support will only ask for technical information relevant to troubleshooting. We will never ask users for administrator login access, server management credentials, full authentication tokens, account passwords, credit card numbers, or other payment information.

Finally, note that we only support our official libraries. If you are interacting with the Vimeo API using a third-party library, or if you are executing your own code to make requests to Vimeo, we are limited with the support we can provide.