G2A is a third-party online key seller which has sponsorship deals with a number of Twitch and YouTube channels, such as PewDiePie, KSI, and Dota 2 pro gamer Dendi. Their website sells keys from its own stock, along with allowing users to sell too, in a kind of eBay style marketplace.

"As some of you may already know, steps have been taken to remove games purchased indirectly from a publisher, via main marketplaces in the web. G2A.COM is not in any case responsible for any of these procedures. However, we are well aware of this process and will do everything possible to compensate for that.

"For users who have made transactions without G2A Shield, we will check if the corresponding merchant was responsible for the withdrawal of the code. If so, these users will get a compensation. Any user who used G2A Shield affected by the current process will get either a new code for the game or the money back.

"G2A.COM will make every possible exertion to prevent this kind of procedures in the future and exclude merchants responsible for such incidents from the marketplace."

The G2A Shield referred to in the statement is an optional extra, with a fee, which is said to guarantee that purchasers will receive a working game key.