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I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

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My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

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Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

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I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

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Meet the Experts:

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

I can't use my I Phone 5 . I was trying to update my phone and it quit downloading. I tried to get out of it and restart the down load, but it went crazy. My son tried to get into it and change the pa… read more

Hello, my name is***** changed my password ***** so that I could play my Ipod and It worked, but now I can't get on line. It cones up, but it tells me that the I-tunes player isn't my default player. … read more

I consistently get a pop-up telling me that my I Tune Store session has expired, asking for my password, and with an Apple ID that I don't think I ever used. No matter what password ***** use, it does… read more

I have tried since May to log on to my I pod. I have a PhD in EE and have worked with computers since 1972. But I don't understand the various log ons and passwords for my e-Mail (yahoo), Apple store,… read more

I can't open the Store. ITunes doesn't recognize my password. I clicked on "forgot password" in case I did something wrong with the password XXXXX it said it would send me an e-mail to the ID, but I c… read more

When I set up my IPOD with an Apple ID, I just made up a new user name. It [email protected] I forgot the password XXXXX entered. Now I can't download any updates, can't change the user "email" etc. W… read more

My Apple ID and PW are not working. I made a call to Apple Support. However, I set up my account so long ago, I do not remember all my prior security questions. I do not wish to create a new Apple ID … read more

I am able to receive my e mails sometimes but at other times I get a message saying the user name or password XXXXX XXXXX I haven't changed anything in the settings so don't understand why I can get m… read more

I entered incorrect information in an ipod. aol e-mail is locked out. Apple Mac help advised that it is necessary for aol to unlock the specific e-mail in this device. Email only locked out on one ipo… read more

I bought a new i-phone and now I can't access my account because I couldn't remember my password. So, I tried various passwords, too many times, and now I get a message that I'm stopped for security r… read more

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.