FAQ & Answers

If it is a latency issue you can try swapping the places of the modules. If that doesn't work remove the old RAM and try turning the PC on with a single module of the new RAM on the 1st slot on which the old module was connected.

Always post the following characterisitcs of the device:-Model number-Part number(not required, but helpful)-CPU-GPU

-Operating system

Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.

Hit 'Like' if you find the answer helpful! Click on 'Yes' if the comment answers your question!

If it is a latency issue you can try swapping the places of the modules. If that doesn't work remove the old RAM and try turning the PC on with a single module of the new RAM on the 1st slot on which the old module was connected.

Hi ven98. RAM are the same modules. I tried everything except for BIOS upgrade. There is BIOS upgrade in ACER's site but there was an error when I tried running it.

To check current BIOS version in RUN enter msinfo32. The info is located in system summary.

If your BIOS' version begins with P11 that means P11.B3 is what you should install. If it starts with P21, then you should install P21.B4.

Hi ven98. My Bios version is P11-B4. The one from Acer site is P11-A0. I got error like, "4 - Error: ROM file ROMID is not compatible with existing BIOS ROMID". Is there any sites that I can download the BIOS upgrade? Thanks!