Why did I get a "404 Error" (File Not Found) page or a "​Server not Found or DNS Error" page?

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I'm not seeing everything on certain database sites, what's wrong?

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Why don't certain features or links in the database seem to function when I'm using EZproxy?

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I'm having trouble with Adobe Acrobat pdf files?

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Why can I get into some electronic journals without logging in?

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Why can't I use The AOL Browser for off campus access?

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What can I do when I get a Page Not Found message after I've logged in?

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I don't seem to get very complete results with my online database searches.

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I've read everything here and still can't access library resources from off campus, who do I call for help?

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1. What browsers are supported?​

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===== What browsers are supported?​=====

EZproxy is browser independent,​ i.e., any browser (Other than AOL) should work with EZproxy. ​ A current browser should be more reliable.

EZproxy is browser independent,​ i.e., any browser (Other than AOL) should work with EZproxy. ​ A current browser should be more reliable.

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===== What do I have to do to use EZproxy?​=====

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2. What do I have to do to use EZproxy?

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If you are on campus, you should bypass EZproxy and be sent directly to the resource.

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If you are off campus, you will be required ​to login with your windows username and your secondary (also called your phage or dmz) password. This password must be created on campus. Click here to set a secondary password.

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EZproxy should require no configuration on the user's part. When you click on a link to an online library resource, EZproxy checks whether your computer is on campus or off. ​

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If you are on campus, you should bypass EZproxy and be sent directly to the resource. ​ ​

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If you are off campus, you will be required to login with your windows username and your secondary (also called your phage or dmz) password. This password must be created on campus. Click here to set a secondary password.

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3. When I login my name and password don't work. What's wrong?

3. When I login my name and password don't work. What's wrong?

You must have set up a secondary password before you use EZproxy. See the previous.

You must have set up a secondary password before you use EZproxy. See the previous.

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4. Persistent Article URLs (Bookmarks or Favorites) do not work with EZproxy?

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If you want to access the article from off campus, please add this string:

5. I'm at another institution and cannot access the databases, why not?

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ISPs that use proprietary versions of browsers, such as AOL or Prodigy, can cause some problems for EZproxy. ​ A simple workaround ​is to connect to the provider, minimize your session and use your own copy of Netscape or Internet Explorer for accessing the library?s resources instead of their browser.

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ISPs that use proprietary versions of browsers, such as AOL or Prodigy, can cause some problems for EZproxy. ​ A simple workaround ​

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Another common problem is that during set up of dial-up, ​ cable, or broadband connections,​ certain browser settings get configured according to THEIR preferences. ​ This is another reason to minimize your session and use your own copy of Netscape or Internet explorer when using library resources.