Our Guarantee Explained

Our main focus is to provide 5 star quality services, and we work hard every day to deliver the results our customers have come to expect. Our friendly teams are CRB checked, uniformed, fully insured and trained to a high standard. Due to this, we are able to offer a full 100% guarantee to show the confidence we have in our level of work.

What We Ask

If any part of the work does not meet your expectations, we simply ask that you inform us within 3 working days and then we will return to set right the specific area (no matter how small), free of charge. Our aim is to set right any wrongs as soon as possible, but we must be given reasonable time to return.

This guarantee is a service guarantee, not a money back guarantee. If there's a concern with something we must be allowed to return to correct the issue if it's possible. If we are refused entry or not given reasonable time to return, then we can't be held responsible nor will any money be returned.

All invoices must be settled within the terms stated on the invoice before any guarantee can be under taken.

What's Not Covered

Although we will try our best to get the work done to the standards you expect, there's always the chance we wont be able to do something due to issues that are beyond our control. For instance, should there be a bad mark on your carpet that we can't remove, our guarantee does not cover this.

We also do not cover any financial loss. Should, for instance, you not get your deposit back when moving house due to issues we can't be held responsible for, e.g. marks on walls being too deep to be removed, then we do not take responsiblity for this nor do we cover financial loss.

Commonly Asked Questions

Q: Do we have to pay any deposits?

A: For some of our services we may ask for a small deposit. We then only ask for remaining payment once the team have arrived on the day.

Q: What payment methods are available?

A: We accept cash or card for no extra cost, which is paid directly to the team on the day.