Our #1 goal is to make sure you are completely satisfied with your order and the service that we provided you with!Easy Returns: We have a 90 day policy allowing you to return your order for an exchange, credit, or a refund (provided the item(s) and the factory original packaging, bags, labels, &/or foam is/are included and the products are in new condition). All product(s) returning to us are required to have a Return Merchandise Authorization (RMA) number visible on the outside of the box.Product returned without a visible RMA will be rejected. (Customers are responsible for return shipping costs *see exceptions below) Please call our Customer Service Team at 888-824-1192 to obtain a RMA number. Orders that originally qualified for Free Shipping will be refunded less our cost to ship the order. After 60 days a $5 or 10% restocking fee (whichever is greater) will apply.

Requesting a Return

If you wish to return item(s) for a refund:

Step 1. Contact our Customer Service Team at 888-824-1192 or send us an email to obtain a return merchandise authorization (RMA) number.

Step 2. Package the product that you are returning for a refund with proper packing materials to avoid breakage. Please make sure to include all the original packaging, you must include the completed return form inside the box and write your RMA number on the outside of the box (Product returned without a visible RMA will be rejected). Any returned product we receive that is damaged due to a lack of proper packing materials will not be refunded.

Step 3. Ship the package back to us, insured, with a tracking number to the following address:

When we receive the returned product, it will be inspected to verify it's condition. If your returned product is in new condition, please allow 7 - 10 business days for a refund that will be issued to your original method of payment.

After 60 days a $5 or 10% restocking fee (whichever is greater) will apply.

Requesting an Exchange

If you wish to return an item(s) for an exchange:

Step 1. If you need help locating the correct item that you need, call our customer service team at (615) 229-7171 and we’ll be happy to help you.

Step 2. Contact our Customer Service Team at 888-824-1192 or send us an email to obtain a return merchandise authorization (RMA) number.

Step 3. Package the product (with proper packing material) that you are returning for an exchange. Please be sure to include all the original packaging, include the completed return form inside the box and write your RMA number on the outside of the box (Product returned without a visible RMA will be rejected).

Step 4. Ship the package back to us, insured, with a tracking number to the following address:

When we receive the returned product, it will be inspected to verify it's condition. If your returned product is new, your exchange will be processed and the new product will be shipped out. We may contact you if we need payment information in order to charge any difference. If a partial refund is required, we will issue the refund using the same method of payment that you originally used.

After 60 days a $5 or 10% restocking fee (whichever is greater) will apply.

Requesting a Replacement

If you received a damaged product:

Step 1. Send us an email or call our Customer Service Team at 888-824-1192 and let us know about the issue. We do require photo evidence of the damaged package and product to speed up the claims process.

Step 2. All damaged product must be returned (with a tracking number) to us, for inspection by our Master Service Technician. Once the product has been inspected and deemed as damaged, we will send out a replacement and refund your cost of shipping the product back to us. Shipping costs will be calculated based on USPS First Class (<1 lb.) or USPS Priority (> 1 lb) rates.

If the item is deemed not damaged during inspection by our Master Service Technician, a restocking fee of $5.00 or 10% (whichever is greater) will be deducted from your refund.

You must contact us within 30 days of receiving your order, so we can quickly resolve this issue for you!

If an item that you received is defective:

Step 1. Send us an email or call our Customer Service Team at 888-824-1192 and let us know about the issue. We do require photo evidence of the defective product to speed up the claims process.

Step 2. All defective product must be returned (with tracking number) to us, for testing. Once the product has been inspected and verified as defective, we will send out a replacement and refund your cost of shipping the product back to us. Shipping costs will be calculated based on USPS First Class (<1 lb.) or USPS Priority (> 1 lb) rates.

If the item is deemed not defective upon inspection, a restocking fee of $5.00 or 10% (whichever is greater) will be deducted from your refund.

You must contact us within 30 days of receiving your order, so we can quickly resolve this issue for you!

If we mistakenly shipped you the wrong item:

Step 1. Send us an email or call our customer service team at 888-824-1192 and let us know about the issue. We will require photo evidence of the mistakenly shipped product so that we can correct the error and ship you out the correct product. We will email you a prepaid return label. We will ship you the correct item right away at absolutely no cost to you.

Step 2. Package the product that you are returning with proper packing materials to avoid breakage. Please make sure to include all the original packaging, tape it up and put the prepaid return label over the original shipping label and give it to your mail carrier.

You must contact us within 30 days of receiving your order, so we can quickly resolve this issue for you!

If the package was lost by the delivery company:

If your tracking number indicates your package as delivered, Sewing Parts Online is no longer responsible for the package.

Step 1. Contact the delivery company directly to attempt to locate your package.

Step 2. If the delivery company cannot assist in the recovery of your package, send us an email or call our customer service team at 888-824-1192. We can attempt to open a dispute with the delivery company.

You must contact the delivery company BEFORE contacting Sewing Parts Online. Once a package is handed over to a delivery company it is no longer the responsibility of Sewing Parts Online and any attempt to locate your lost package is done as a courtesy to you, our customer.

Non-Returnable Items

Any item without original packaging, items damaged by you or deemed in not new condition, special order items, opened software and designs, LED/LCD panels and circuit boards are not eligible for return, exchange, or refund.