POTTERY BARN

Description:

We believe that your home should be a haven. It’s where you play, dine, work, sleep and dream. It’s where your life takes place. Please find our contact information and a map of our location to the right. We hope you enjoy Downtown Highland Park as much as we do!

If you're going to work with Pottery Barn on anything of significance, get your game face on... because it is RELENTLESS. Nothing ever ships correctly, or on time, and when you need help, they point you in 90 different directions that never get resolved. Working on cancelling my order for our bathroom remodel now.

Eeewwwww

Ashley Simpson

Jotaro MakotoKino Tojo fringes

Worst customer experience of my lifetime. Have been trying to get my order refunded for 7 months now. Have already started a lawsuit against the Pottery Barn / Williams Sonoma group for an order that they failed to deliver but still will not refund the order in full.

I like the rug

no

Jennifer Keeter Odom I bet you could make that

No, thank you.....

DREADFUL CUSTOMER SERVICE VIA PHONE. Impossible to reach a person. Janky connection - voice going in and out. Transferred a few times then cut off. Told repeatedly my order was “in progress” for two weeks and not sure where it is, it’s in “a warehouse”. Clearly, PB changed vendors and system for customer service. Used to be good. Very good. Now, it is DREADFUL. Shame. It will prevent my shopping here again. Shame.

Our PB in Kenwood Mall in Cincinnati are GREAT... I’ve never had a Problem and have been shopping there since They OPENED.. Sorry for your Problems but keep Banging away at THEM.. They need to be Held ACCOUNTABLE..

Worst customer experience of my lifetime. Have been trying to get my order refunded for 7 months now. Have already started a lawsuit against the Pottery Barn / Williams Sonoma group for an order that they failed to deliver but still will not refund the order in full.

Pottery Barn, you have wronged me for the last time. I was silly to try you again... I had a couch that was supposed to be delivered 12/27. You had a delay, I understood. You called me to say from your hub that all three pieces of my couch had arrived about 1.5 weeks later and asked me to schedule a delivery date. You couldn’t deliver for another 2 weeks because you were totally booked...again I understood. My delivery date came and your delivery personal arrived with piece of my sectional and asked me to sign a document that said they delivered a completed couch....Where is the rest of the couch? A week later you still don’t know. I find out last night from a supervisor (who I waited 2 hours on hold to speak to) who was so incredibly rude and disrespectful that your company didn’t make a mistake and that you have a process and there is no end in sight to my delivery just a new ETA. He told me he can’t call the vendor. He took no accountability. I wouldn’t be so furious but I donated all my living from furniture and had a family event ruined because I have a non-functional space. So now I essentially have a yoga studio living room, with no furniture, no resolution, and a supervisor who told me there was no one else I could talk to... He told me that he would not contact the vendor because that’s not your process, and we just have to wait. Not ok.
The best is he tells me that there was no mistake.... let me tell you... your hub called me and confirmed that all three pieces were there, scheduled a delayed delivery date, arrived with not a whole couch, asked me to sign for a whole couch, and now gives me a new estimated delivery date. If you hadn’t had such a system failure... I wouldnt have made the decision to donate my furniture. Again no accountability.
I plan to repost this everyday until someone helps me.

Kasey McMahon Culp

Katelyn Benecki

Larry Marino this would kind of be cute in place of the closet in the entry room.🤷🏼‍♀️

Possibly the worst customer service I ever experienced. Waiting for a bed for 8 months and then cannot get a live person to cancel the order. Passed around for 45 minutes. I will never order again.

Worst customer experience of my lifetime. Have been trying to get my order refunded for 7 months now. Have already started a lawsuit against the Pottery Barn / Williams Sonoma group for an order that they failed to deliver but still will not refund the order in full.

Gorgeous 💕

tyler i might commission u to make this for me

Hello Pottery Barn, Do you ever plan on delivering my table i already paid $3,337 over 3montsh ago?? Today in the store i was told you don't even have an order to your vendor for my table! This sound like Fraud to me considering that PotteryBarn took the money already and does not seem to plan to deliver the merchandise paid. #bbb #PotteryBarn #PotteryBarnfraud

Casey McConnell Harry Potter closet idea- super cute

I love this piece

I love the doggie

I like the ceiling fixture.

I had a similar problem with rooms to go. They promised delivery of a sweater chest. They promised one day, called to say @ 4:00 PM that they were on their way. At 630 I called and they said they quit delivering at 500, thus they would deliver on Monday. It was Saturday. On Monday at 1200 I called to ask when they would be delivering. They said it was delivered on Saturday. I asked for a supervisor who said they knew it was not delivered but he didn't know when they would be able to deliver. This went on for 2 weeks before I said," bring it today or shove it." They came out 3 days later, tried to give it to me. I told them to take it back. 2 weeks later I got a bill for refusing the deliver and a reminder that I still owed half on the chest. I can't tell you what I told them when I showed up at the store.

Um the one in the link is a three piece. It's missing the whole top cabinets and the coat hangers... So where are you supposed to get the top?

Nice furniture but worst delivery service ever. I’ve gotten custom made couches way faster. Over 2 months to get a basic table. They can take your money real quick but then its wait, wait , wait for your delivery. Apparently they have a logistics problem.

PHOTOS

EVENTS

POTTERY BARN

Description:

We believe that your home should be a haven. It’s where you play, dine, work, sleep and dream. It’s where your life takes place. Please find our contact information and a map of our location to the right. We hope you enjoy Downtown Highland Park as much as we do!

If you're going to work with Pottery Barn on anything of significance, get your game face on... because it is RELENTLESS. Nothing ever ships correctly, or on time, and when you need help, they point you in 90 different directions that never get resolved. Working on cancelling my order for our bathroom remodel now.

Eeewwwww

Ashley Simpson

Jotaro MakotoKino Tojo fringes

Worst customer experience of my lifetime. Have been trying to get my order refunded for 7 months now. Have already started a lawsuit against the Pottery Barn / Williams Sonoma group for an order that they failed to deliver but still will not refund the order in full.

I like the rug

no

Jennifer Keeter Odom I bet you could make that

No, thank you.....

DREADFUL CUSTOMER SERVICE VIA PHONE. Impossible to reach a person. Janky connection - voice going in and out. Transferred a few times then cut off. Told repeatedly my order was “in progress” for two weeks and not sure where it is, it’s in “a warehouse”. Clearly, PB changed vendors and system for customer service. Used to be good. Very good. Now, it is DREADFUL. Shame. It will prevent my shopping here again. Shame.

Our PB in Kenwood Mall in Cincinnati are GREAT... I’ve never had a Problem and have been shopping there since They OPENED.. Sorry for your Problems but keep Banging away at THEM.. They need to be Held ACCOUNTABLE..

Worst customer experience of my lifetime. Have been trying to get my order refunded for 7 months now. Have already started a lawsuit against the Pottery Barn / Williams Sonoma group for an order that they failed to deliver but still will not refund the order in full.

Pottery Barn, you have wronged me for the last time. I was silly to try you again... I had a couch that was supposed to be delivered 12/27. You had a delay, I understood. You called me to say from your hub that all three pieces of my couch had arrived about 1.5 weeks later and asked me to schedule a delivery date. You couldn’t deliver for another 2 weeks because you were totally booked...again I understood. My delivery date came and your delivery personal arrived with piece of my sectional and asked me to sign a document that said they delivered a completed couch....Where is the rest of the couch? A week later you still don’t know. I find out last night from a supervisor (who I waited 2 hours on hold to speak to) who was so incredibly rude and disrespectful that your company didn’t make a mistake and that you have a process and there is no end in sight to my delivery just a new ETA. He told me he can’t call the vendor. He took no accountability. I wouldn’t be so furious but I donated all my living from furniture and had a family event ruined because I have a non-functional space. So now I essentially have a yoga studio living room, with no furniture, no resolution, and a supervisor who told me there was no one else I could talk to... He told me that he would not contact the vendor because that’s not your process, and we just have to wait. Not ok.
The best is he tells me that there was no mistake.... let me tell you... your hub called me and confirmed that all three pieces were there, scheduled a delayed delivery date, arrived with not a whole couch, asked me to sign for a whole couch, and now gives me a new estimated delivery date. If you hadn’t had such a system failure... I wouldnt have made the decision to donate my furniture. Again no accountability.
I plan to repost this everyday until someone helps me.

Kasey McMahon Culp

Katelyn Benecki

Larry Marino this would kind of be cute in place of the closet in the entry room.🤷🏼‍♀️

Possibly the worst customer service I ever experienced. Waiting for a bed for 8 months and then cannot get a live person to cancel the order. Passed around for 45 minutes. I will never order again.

Worst customer experience of my lifetime. Have been trying to get my order refunded for 7 months now. Have already started a lawsuit against the Pottery Barn / Williams Sonoma group for an order that they failed to deliver but still will not refund the order in full.

Gorgeous 💕

tyler i might commission u to make this for me

Hello Pottery Barn, Do you ever plan on delivering my table i already paid $3,337 over 3montsh ago?? Today in the store i was told you don't even have an order to your vendor for my table! This sound like Fraud to me considering that PotteryBarn took the money already and does not seem to plan to deliver the merchandise paid. #bbb #PotteryBarn #PotteryBarnfraud

Casey McConnell Harry Potter closet idea- super cute

I love this piece

I love the doggie

I like the ceiling fixture.

I had a similar problem with rooms to go. They promised delivery of a sweater chest. They promised one day, called to say @ 4:00 PM that they were on their way. At 630 I called and they said they quit delivering at 500, thus they would deliver on Monday. It was Saturday. On Monday at 1200 I called to ask when they would be delivering. They said it was delivered on Saturday. I asked for a supervisor who said they knew it was not delivered but he didn't know when they would be able to deliver. This went on for 2 weeks before I said," bring it today or shove it." They came out 3 days later, tried to give it to me. I told them to take it back. 2 weeks later I got a bill for refusing the deliver and a reminder that I still owed half on the chest. I can't tell you what I told them when I showed up at the store.

Um the one in the link is a three piece. It's missing the whole top cabinets and the coat hangers... So where are you supposed to get the top?

Nice furniture but worst delivery service ever. I’ve gotten custom made couches way faster. Over 2 months to get a basic table. They can take your money real quick but then its wait, wait , wait for your delivery. Apparently they have a logistics problem.