Blog

Thought Leadership forIT Service Management Professionals

It's been a busy summer here at Evergreen... cross country trips presenting both of our complimentary workshops: Service Catalog; and CMDB, Configuration and Asset Management... and of course our webinar series with live webinars twice a month.

Creating effective IT Services always involves three constituencies - the customer, the provider and the manager.

Most organizations are interested in building a beautiful, self-service software store as part of their IT Service Catalogs. It is also a great example of balanced design – giving the customers what they want to get what we need.

Creating effective IT Services always involves three constituencies - the customer, the provider and the manager.

Most organizations are interested in building a beautiful, self-service software store as part of their IT Service Catalogs. It is also a great example of balanced design – giving the customers what they want to get what we need.

Most organizations are interested in building a beautiful, self-service software store as part of their IT Service Catalogs. It is also a great example of balanced design – giving the customers what they want to get what we need.

Creating effective IT Services always involves three constituencies - the customer, the provider and the manager. All must be involved and have their needs met to create any truly viable service.

Most organizations are interested in building a beautiful, self-service software store as part of their IT Service Catalogs. It is also a great example of balanced design – giving the customers what they want to get what we need. Let’s look at the process.