Central Intake Division located within the 4th Ave. Jail. With a monthly average of between 7,400 and 8,900 inmates processed
and an annual average of between 89,000 and 107,000, the Maricopa County Sheriff’s Office is the fourth largest
booking institute with in the country.

As the ‘gateway’ to the Maricopa County Sheriff’s
Office jail system, Central Intake processes inmates from a multitude of Law Enforcement Agencies, ranging from;
local police departments and county offices, to state and federal agencies. Because of the limited amount of time
an arrestee spends in the Central Intake Jail (less than 24 hours), they are not afforded the same accommodations
as those inmates housed in full custody facilities. Specifically, they are not provided regular visitation
privileges, recreation, programs, and inmates are only fed sack meals.

The processing of an arrestee at Central Intake is
extensive and time consuming. The booking process begins with the completion of a medical assessment to determine
the medical needs an inmate may have. Utilizing a computerized booking process, an inmate’s personal information,
charges, holds, a probable cause statement (utilized by the courts), personal property and monies that the prisoner
was arrested with are entered into a Pre-Booking System.

Additionally, inmates are photographed and fingerprinted
for identification verification. All inmates with new charges must be seen in an Initial Appearance (IA) Court within
twenty-four hours of arrest, as mandated by law. There are two IA courtrooms
located within the Central Intake Division and are utilized by the City of Phoenix Municipal Court, Superior Court,
Justice Courts and a few other municipal courts. After receiving an Initial Appearance in the IA Court, an inmate
may either be processed for release from the Sheriff's custody or may be remanded to remain in custody.

If an inmate is to remain in custody, the Central Intake Division must ensure that inmate is dressed out into
MCSO issued black and white stripes and interviewed by civilian personnel assigned to the Classification Division.
This process incorporates the inmate’s prior booking history, institutional behavior and current charges to
establish the inmate’s security level which is referred to as their classification. This classification is used
to determine the inmate’s security level and where the inmate will be housed during their incarceration.

Many factors contribute to the challenging and unpredictable behaviors of those inmates who are booked into
Central Intake. Many prisoners are under the influence of drugs and/or alcohol or have a history of mental illness
when they arrive at Central Intake. Once these inmates are processed and accepted by the Sheriff’s Office, they are
managed in Central Intake by detention officers and monitored by medical staff until their transition into a custody
housing facility or release.

Central Intake incorporates a fully functional medical
clinic located within it. Doctors, nurses and psychiatric counselors offer a variety of medical needs for inmates
processing throughout the initial booking process. With the necessity to control large numbers of both male and female
inmates with various psychological, institutional and behavioral issues, Central Intake is equipped with tools which
enable the staff to maintain order.

There are 23 holding tanks for the majority of inmates; this is referred to as general population. There are 17
isolation cells for inmates who may need to be isolated because of the nature of their charges, for their own safety,
for the safety of MCSO officers, or for medical reasons. Additionally Central Intake has 10 safe cells for inmates
with severe psychological issues and are deemed to be suicidal or homicidal. The safe cells are completely padded
and offer no fixtures which an inmate can harm themselves or anyone else with.

The Central Intake Division is a critical component within the Maricopa County Sheriff’s Office, and those
officers assigned to this unique and challenging duty post demonstrate on a daily basis their professionalism
and dedication.

Classification Division

Classification is an objective process by which inmates are systematically subdivided
into categories for security and programmatic reasons to ensure the safety of community, staff and inmates.
The classification assessment evaluates the risk the inmate may present to the security of the facility along with the
requirements of the MCSO Detention Bureau and the needs of inmates. The 1981 U.S. District Court decision Hart v. Hill
mandates that inmates are promptly classified, managed and housed according to several factors.

An inmate's current offender status and arrest and conviction history are reviewed and scored in order to assign
a specific security level. Several non-scored factors are also considered when determining housing or determining the
need for intervention or classification level override. Non-scored factors include institutional behavior, special
housing assessment, medical needs, psychiatric needs, mental or learning disabilities and suicide risk.

Classification is the custodial information network for the Detention Bureau. Data collected during the
Classification Process provides the basis for decisions regarding an inmate's security level, custody status,
housing requirements, program needs and housing in the least restrictive custody level necessary to maintain safety
and security.

During the initial classification assessment or while the inmate is already in custody, it
may be determined that an inmate requires special housing. Special housing is a
category of housing reserved for inmates whose introduction or continued presence in general population would pose a
substantial threat to the inmate, other inmates, staff or security of the institution. Special housing includes Close
Custody, Administrative Segregation, NOC and Juvenile Housing. Directed Housing is for those inmates
with significant disabilities that require wheelchairs, assist bars, shower and restroom
accommodations, but still afford the inmate the ability to be housed in general population.
Once the classification assessment is completed and the custody level determined, the inmate is
assigned to a facility with the appropriate security level.

The Classification Section of the MCSO consists of forty four (44) civilian employees many of
whom have prior experience in the detention or correctional field. These 44 Inmate Classification
Specialists have college degrees with education and training in the
behavioral and social sciences. The specialist will conduct their initial assessments in
Central Intake of the 4th Ave Jail. Many specialists are assigned to the various jail
facilities for reclassification and special housing assignments. In the calendar year 2010
the section classified in excess of 66,000 inmates.

Hearing Services

A Detention Officer Lieutenant commands the Hearing Services Section. The Lieutenant is assisted
by eleven specially trained and experienced detention Sergeants, and is responsible for reviewing the grievances and
complaints submitted by the inmates of the Maricopa County Jail System. The Hearing Sergeants are also
responsible for reviewing inmate disciplinary measures, to make sure that the discipline is fair and
appropriate, and that inmates are given a chance to be heard in the process.

Inmates may file grievances on any of the conditions of their incarceration. When they do file grievances,
it is most commonly on conditions such as their food, where they are housed, what they can receive from the
Commissary, their medical care, or what they perceive as restrictive jail rules.

When inmates receive sanctions for disobedience of jail rules, or "discipline", it usually means that they
will be placed in restrictive custody for a given number of hours or days, depending upon the severity of the
infraction. When they are placed in restrictive custody, inmates may not be able to make phone calls, have
visitors, or attend programs. They may also be restricted to their own cell for longer hours in the day, and
not be able to socialize with other inmates in the dayroom areas.

The Hearing Section is a multi-functional unit dealing with all aspects of inmate discipline and complaints.
The Hearing Officers must remain unbiased, and they must make reasonable determinations on issues ranging from
implementing sanctions on inmate disciplinary issues to providing avenues to resolve inmate complaints. The
Section ensures that inmates retain their rights of due process while in custody of the Maricopa County Jail
System. This helps to extend an open line of communication between inmates and staff, as well as between the
various Bureaus and staff members, including the Legal Services Division, Correctional Health Services, Food
Services, and Religious Services.

Note: The Hearing Unit is also tasked with maintaining, follow-up and storage of all documentation that
pertains to incidents of Detention Use of Force.

Note: The Hearing Unit is also tasked with PREA.

On April 20th, 2009, the Maricopa County Sheriff’s Office installed TouchPay Systems’ cash kiosks at each jail facility. Using these kiosks, depositors can place money on an inmate’s account using either the booking number or the inmate’s name.

The machines will accept VISA and MasterCard, as well as cash. Once the deposited amount has been validated through the TouchPay System, which takes about an hour, the money will be immediately placed on the inmate’s account for use.

In addition to the payment kiosks, deposits can be made via telephone, the Internet, or at select retail locations.
To make a deposit via telephone, please call toll free 1-866-355-9593. To make an online deposit, visit the TouchPay website at:http://maricopa.touchpaydirect.net.
To find retail locations where you can make a cash deposit, visit: http://touchpaydirect.com/locator

NOTE: There are fees for using this service.

Durango Jail3225 W. Gibson LanePhoenix , AZ 85009

Towers Jail 3127 W. Gibson Lane Phoenix, AZ 85009

Estrella Jail2939 W. DurangoPhoenix , AZ 85009

4th Avenue Jail201 S. 4 th AvenuePhoenix , AZ 85003

Lower Buckeye Jail3250 W. Lower Buckeye RdPhoenix , AZ 85009

Tents Jail2939 W. DurangoPhoenix , AZ 85009

Southeast Jail1840 S. Lewis DriveMesa , AZ 85210

Avondale Jail920 W. Van BurenAvondale , AZ 85323

Institutional Food Services

The Maricopa County Sheriff's Office Food Services, Food Factory is a one of a kind,
state-of-the-art food production facility. This huge facility is 145,000 square feet and
encompasses several production areas such as a Bakery, Cook Chill Kitchen, Bulk Production,
and Tray Assembly. Food Services bakes all of the bread served to inmates, processes fresh
and frozen produce, prepares hot meal items on site, and assembles each meal. Inmates receive
two meals a day, and staff must follow very strict guidelines to ensure meals meet USDA dietary
recommendations. Despite the rules and regulations, the Sheriff’s Office feeds inmates cheaper
than any other jail system in the country.

The Food Services Section is a complex operation which is governed by all current rules of
safety, sanitation, security and supervision. Staff are required to directly supervise inmate
workers in the preparation and service of meals, and the cleaning and sanitation of Food Service
facilities. In addition to supervision, staff must also educate working inmates in proper food
handling techniques and sanitation in accordance with the Maricopa County Health Code. The
Sheriff’s Office employs sanitarians to regularly inspect all kitchen facilities and train
the production staff on food safety and compliance with the food code. A registered dietician
is on staff to create the regular menu and modified diet menus, and provides dietary guidance.
Food Service staff are trained to properly supervise the preparation and service of medical
and religious diets.

Jail systems throughout the country look upon the Maricopa County Jail system as the leader
in institutional food services. The Sheriff’s Office entered into the Arizona Gleaning Coalition
in February 1994. The mission of the Coalition is to reduce hunger in our state through the
gleaning of usable produce and food products from various corporations, growers, food banks,
and government agencies. Our entry into the coalition provided the necessary transport and
labor through the Distribution Services Section and Inmate Work Programs to dramatically impact
the Coalition's efforts toward the elimination of hunger. In return for our services, portions
of the products gleaned and excess food from the food banks are given to the Sheriff's Office
for use by the Food Services Section. Fresh and frozen produce obtained through the program is
assimilated into the inmate menu and reduces food costs by replacing menu items which would
otherwise be purchased.

Food Services has also adopted a program for cost savings through selective purchasing, also
known as “special buy opportunities.” This program enables vendors to actively solicit product
overruns and seconds at specially reduced prices. In many cases, these items are purchased at
prices fifty percent less than current comparable items. These items are utilized in our inmate
meal service and replace items which would be otherwise purchased at significantly higher prices.
All food received by Food Services is inspected by professional Quality Assurance staff to ensure
it is safe, meets nutritional requirements and is in wholesome condition before it is accepted for
use in inmate meals.

The Food Factory recycling program recovers almost every item that can be recycled, such as
cans, plastic, metals, peanut butter tubs, and detergent buckets. Food waste items are processed
through a pulper, which reduces it to liquid and produces a small amount of biodegradable waste.
These steps have resulted in cutting our footprint at the landfill by nearly 4,000,000 pounds a
year, and significantly reduced our waste disposal costs. Currently 80 - 85% of all Food Services
waste is recycled. The recycling program has been so successful it has now been implemented
throughout the entire Sheriff's Office.

Food Service operations are accomplished through the hard work and dedication of Food Service
professionals and detention staff.

Laundry Services

Believe it or not, Maricopa County inmates did not always wear black and white striped uniforms
and pink underwear!

Until 1976, each jail facility had small washers and dryers to wash inmates' clothing. In 1976,
a central laundry was built at Durango Jail for sorting, washing, drying, folding and filling new
orders. MCSO inmates were issued blue jeans and t-shirts as their uniform.

In 1978, the inmate uniforms were changed to a style similar to hospital scrubs. The original
uniform pants were blue and the shirts came in a variety of colors. Blue shirts were issued to
the non-working or unsentenced inmates. Juveniles wore yellow shirts. Orange, green and white
shirts were issued to working inmates according to their job assignment. The colors made it easier
to recognize the inmates and their work status.

In 1982, a laundry facility was built at the new Towers Jail. The machines consisted of multiple
industrial-sized washers and dryers. Even with the new equipment, laundry operations were labor
intensive and time-consuming. Each machine had to be loaded and unloaded manually using inmate labor.
With the exception of one small machine used to fold the towels, everything was hand folded by working
inmates.

Sheriff Joe Arpaio implemented the current inmate uniform of black and white stripes for every
inmate, as well as our world-famous pink boxer shorts. The striped uniforms make it much easier to
identify inmates for security purposes. The boxer shorts were dyed pink to prevent inmates from
stealing the white shorts. Now that the boxers are pink, it is easy to determine if an inmate is
stealing underwear at the time of his release. With the theft of jail underwear down, county
taxpayers saved over $70,000 the first year the pink underwear were issued.

In 2003, a new laundry facility opened with a state-of-the-art computer-controlled laundry system.
Sorting is done in bins that automatically load into bags and move to an overhead rail. The bags are
sent to one of four 450-pound washers that have direct injection detergents, ensuring a precise degree
of hygienic control. Once the wash cycle is completed, a shuttle moves into place and the laundry is
transported to one of the four 400-pound dryers. Dry laundry is either mechanically folded or hand
folded by inmates. A team of detention officers and civilian staff oversees up to 45 working inmates
each shift, and another team of officers distributes laundry to inmates at the jail facilities.

Under Sheriff Arpaio’s direction, using the "economy of scale," the Inmate Laundry handles the
laundry needs of Juvenile Probation’s Juvenile Detention Centers. This represents a cost savings to
the citizens of Maricopa County.

The Maricopa County Sheriff’s Office Inmate Laundry processes over 4.3 million pounds of laundry
per year to meet the demand of providing bedding, clothing and linens to Maricopa County’s jails and
juvenile detention centers.

Inmate Legal Services

The Maricopa County Sheriff's Office provides legal services to inmates who represent
themselves in their criminal cases, or are involved in a civil rights action for conditions of
confinement or where the inmate is the respondent in a civil/domestic action, or petition for
writ of habeas corpus.

Inmate Legal Services will research the requests for civil statutes, court rules and case
law and file motions for habeas corpus, civil rights and civil response matters for inmates
with the appropriate courts.

Inmates who are representing themselves (which is sometimes referred to as acting Pro Per)
in their criminal cases may order court rules, statutes, case law and legal research from
Inmate Legal Services. The staff in the Inmate Legal Services Office works 40 hours a week
to research and file criminal, civil rights and civil cases for inmates.

Inmate Legal Services does not maintain a Law Library as such, but utilizes the internet
to access legal research. Any material which is not available from Inmate Legal Services is
obtained for the inmates from the Maricopa County Superior Court Law Library.

All lawsuits filed by the inmates are presented to the court, where the judge ultimately
decides whether the suit has merit.

Inmate Library

The Inmate Library's mission is to provide reading material to all inmates in the county jail
system. The Inmate Library's professional staff offers reference service to both inmates and jail
staff. The librarians also coordinate with various inmate programs, including AA and NA, Hard Knocks
High School, Special Education, Literacy, GED, and Sheriff Arpaio's Bedtime Stories, to acquire and
distribute books in support of those programs.

Foreign language books and magazines are provided for inmates who are not proficient in English.
The library offers selections in Spanish, French, German, Japanese and Vietnamese. Textbooks are also
available for those who are learning to speak English/Spanish.

Jail inmates do not visit the library; rather, books are distributed on a monthly basis to all
jails according to a regularly scheduled delivery procedure. The selection of materials varies daily,
since the majority of library stock is donated by the community. A network of regular donors includes
public libraries, schools, churches and charities, bookstores, and citizens who are interested in
encouraging inmates to read.

Certain publications, deemed inappropriate for reasons of safety or security, are prohibited in the
jails. Magazines depicting nudity or violence, books promoting illegal activity, and subjects such as
"locksmithing" and "winemaking" are not allowed. The most popular books are westerns, especially by
author Louis L'Amour; horror stories by such authors as Stephen King and Dean Koontz; and romance
novels by Nora Roberts and Danielle Steele.

The LBJ Medical Services Division consists of two sections, the Medical Services Section
and the Hearing Services Section, and is commanded by a Detention Officer Captain.

Medical Services Section
The Medical Services Section is commanded by a Detention Lieutenant, and is responsible for coordinating
all medical services within the Maricopa County Jail System with Correctional Health Services (CHS).
The Medical Services Section is located at the Lower Buckeye Jail, and is licensed by the State of Arizona.
It is comprised of a 60 bed inmate infirmary, a fully staffed Medical Clinic, and a 268 bed Psychiatric
Unit. Detention and Medical personnel work closely to provide optimum care for all of the inmates housed
within the Infirmary and Psychiatric unit. The main objective of these units is to provide progressive
treatment to both the mentally and physically handicapped inmates within the Maricopa County Jail system.
Continual efforts are made to treat and stabilize these inmates so that they may again be housed in the
jail’s general population, when feasible, and eventually be reintegrated into the community upon release.

Hearing Services Section
A Detention Officer Sergeant commands the Hearing Services Section. The Sergeant is assisted by six specially
trained and experienced detention officers, and is responsible for reviewing the grievances and complaints
submitted by the inmates of the Maricopa County Jail System. The Hearing Officers are also responsible for
reviewing inmate disciplinary measures, to make sure that the discipline is fair and appropriate, and that
inmates are given a chance to be heard in the process.

Inmates may file grievances on any of the conditions of their incarceration. When they do file grievances,
it is most commonly on conditions such as their food, where they are housed, what they can receive from the
Commissary, their medical care, or what they perceive as restrictive jail rules.

When inmates receive sanctions for disobedience of jail rules, or "discipline", it usually means
that they will be placed in restrictive custody for a given number of hours or days, depending upon the severity
of the infraction. When they are placed in restrictive custody, inmates may not be able to make phone calls,
have visitors, or attend programs. They may also be restricted to their own cell for longer hours in the day,
and not be able to socialize with other inmates in the dayroom areas.

The Hearing Section is a multi-functional unit dealing with all aspects of inmate discipline and complaints.
The Hearing Officers must remain unbiased, and they must make reasonable determinations on issues ranging from
implementing sanctions on inmate disciplinary issues to providing avenues to resolve inmate complaints. The
Section ensures that inmates retain their rights of due process while in custody of the Maricopa County Jail
System. This helps to extend an open line of communication between inmates and staff, as well as between the
various Bureaus and staff members, including the Legal Services Division, Correctional Health Services, Food
Services, and Religious Services.

Sheriff's Information Management Services (SIMS) Division

SIMS Division staff converts information from legal source documents and enters the
information into the Jail Management Computer System (JMS). This starts with the initial booking into jail and continues
until the defendant is released from custody of the Sheriff's Office. During 2010 SIMS processed approximately 500,000
court documents.

SIMS is responsible for the continuous updating in the JMS for each defendant’s judicial data throughout the
entire period of incarceration and for the dissemination of that information to the public and federal, state, and local
criminal justice agencies. The JMS provides current and timely responses to inquiries. SIMS handles telephone calls
concerning informational inquiries on defendants. Even though the Interactive Voice Response (IVR) telephone system
is available, SIMS also maintains a staff of telephone operators to respond to callers.

SIMS also processes defendant transfers and transportation instructions within the JMS for court appearances and the
Arizona Department of Corrections. During 2010 there were 140,000 defendants scheduled for the Superior Courts, the
Justice Courts, and city courts.

SIMS handles thousands of transactions and processing of inmate money deposits, money and property releases, and the
collection of millions of dollars in bonds and fines. During 2010 SIMS processed 19,381 bonds and fines and 19,275
inmate money deposits.

Special Response Team

In August 2001, Sheriff Joseph Arpaio created and implemented the Special Response Team.
This Unit was trained and equipped with specialized tactical equipment to reinforce the safety and
security of the Maricopa County jail system for officers, inmates, and civilian staff.

SRT officers are trained to utilize several types of firearms and less lethal diversion, impact,
chemical, and electronic control devices. This includes Remington Model 870 12 gauge shotguns,
37mm launchers, Pepperball and FN303 launchers and X-26 Tasers. Some of the munitions used include
flashbangs, bore thunder, smoke and CS grenades and hydro-kinetics.

The primary function of SRT is searching for administrative and criminal contraband. The Special
Response Team addresses many different concerns dealing with officer safety and the safety of sentenced
and unsentenced inmates. SRT is also utilized to suppress inmate disturbances, perform cell
extractions and forced moves, assist in the administration of medications, and provide security for
high profile inmates attending court or outside medial appointments.

By specializing in searching and tactical response within the jail environment, SRT provides an
enhancement to the operation of each jail facility. SRT provides on-call, 24-hour coverage and is
prepared to assist with any type of jail emergency. The professional men and women of SRT work hand
in hand with Jail Intelligence and the Commanders, supervisors, and line staff to help maintain a safe
and secure work environment.

An internal Briefing Board is posted when SRT has positions available. To join SRT you must be
21 years old and have a minimum of 2 years custody or similar related field experience and have met
minimum performance standards on your last 2 Employee Performance Appraisals. The SRT assessment
includes a physical evaluation, written exam, and oral board interview.