Metro Emergency Operations Ctr

Charleston, West Virginia Area, West Virginia

Metro Emergency Operations Ctr

Senior Emergency Dispatcher

April 2009 — Present

• Dispatch emergency calls using a computer aided dispatch, while answering 911 calls • Train new employees on policies and procedures• Maintain records for all trainees on progress and performance• Release trainees to dispatch and call take independently• Research training ideas to implement the best training• Attend classes for stress control, decision making, conflict resolution and other dispatch related courses• EMD Certified• Ability to multi-task in high stress situations• Able to communicate great with the public

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