6 Suggested Answers

Hi,
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I have the same problem with ours. If you lift the vacuum by the handle it breaks the lever on the transmission. You can find a replacement cable and lever on line for about $16.00 it is somewhat involved to repair but can be done by someone with mechanical ability. You can try and find a repair shop but be careful, they sometimes tell you the part is not available and try to sell you something else. I think they should be able to do the job for aprox. $80.00, but they may want more. I did it myself plus the height adj. knob for $24.00

Sounds like you have a bad brush roll(48414115), take it out and see the the ends turn freely or not, if not, then replace it. Also check the the slots that the brush roll sits in to make sure they haven't melted. I am assuming that the motor is running, if not, then it may have froze up.

Remove the bottom plate (4 screws), remove belts and brush roller. There may be 1 small screw in the center front of the vac under the brush roller. remove this one. If this is a bagless model you will also need to remove all of the back screws (torx) that hold the lower hose on. This needs to be removed to take the hood off. underneath on each side of the power drive assembly you will have 1 screw, remove them. there is a clip on each side that snaps the front on, push them out with a screwdriver. Then the hood is removed.

Here's a step by step guide that will explain in detail how to remove the top cover on your Hoover. The repair was written for a different problem then one you're experiencing, but you can follow along step by step to see how you can remove the top cover.

Here's the repair guide:
Step 1. Make sure that the vacuum is unplugged. Turn the machine upside down so that the brushes are facing upwards. I find the easiest way to do this is to put the brushes on top of a counter top or work bench with the handle of the vacuum resting on the floor. Remove the four screws that hold the bottom plate in place. Remove the bottom plate, both belts and then the roller brush from the machine:

Step 2. There are 3 screws that hold the top brush cover in place that need to be removed. On the right side the screw is down below the transmission to the right. There's also a screw in the agitator tray, in the middle that needs to be removed. NOTE: This small screw in the agitator tray is only present on some models, you's may or may not have this little screw, but all models will have all other screws circled. I have circled both screws that need to be removed:

The screws on the left side that need to be removed are also circled. One screw holds the upper brush cover on, and the other two screws secure the hose in place. Remove all three screws as well as the transparent hose cover:

Step 3. After all of these screws have been removed, there are two clips that are the last things holding the top brush cover onto the vacuum. Use a flat head screwdriver to push these clips off on both the left and right sides. The right side clip is near the pulley that the flat belt rides on, and the left side clip is next to the internal hose.

Step 4. Once both of these clips have been pushed so the unhook from the lower agitator housing, remove the top cover.

I hope that this information helped you fix your vacuum cleaner. If you have any follow up questions, or need clarification on something, please feel free to use the comment box here on the Fixya repair page, and I'll be happy to answer any of your questions.

If this was helpful, please be so kind and rate the repair, or leave feedback. This is greatly appreciated by the Fixya community if an answer was helpful.

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Check the plastic part, which the the self propelled cable is attached to. (release the handle, tilt it back. You should be able to see the cable attached by a screw to a black plastic arm.) It is either broken or the cable is lose.

Here's a step by step guide that will explain in detail how to remove the top cover on your Hoover. The repair was written for a different problem then one you're experiencing, but you can follow along step by step to see how you can remove the top cover.

Here's the repair guide:
Step 1. Make sure that the vacuum is unplugged. Turn the machine upside down so that the brushes are facing upwards. I find the easiest way to do this is to put the brushes on top of a counter top or work bench with the handle of the vacuum resting on the floor. Remove the four screws that hold the bottom plate in place. Remove the bottom plate, both belts and then the roller brush from the machine:

Step 2. There are 3 screws that hold the top brush cover in place that need to be removed. On the right side the screw is down below the transmission to the right. There's also a screw in the agitator tray, in the middle that needs to be removed. NOTE: This small screw in the agitator tray is only present on some models, you's may or may not have this little screw, but all models will have all other screws circled. I have circled both screws that need to be removed:

The screws on the left side that need to be removed are also circled. One screw holds the upper brush cover on, and the other two screws secure the hose in place. Remove all three screws as well as the transparent hose cover:

Step 3. After all of these screws have been removed, there are two clips that are the last things holding the top brush cover onto the vacuum. Use a flat head screwdriver to push these clips off on both the left and right sides. The right side clip is near the pulley that the flat belt rides on, and the left side clip is next to the internal hose.

Step 4. Once both of these clips have been pushed so the unhook from the lower agitator housing, remove the top cover.

I hope that this information helped you fix your vacuum cleaner. If you have any follow up questions, or need clarification on something, please feel free to use the comment box here on the Fixya repair page, and I'll be happy to answer any of your questions.

If this was helpful, please be so kind and rate the repair, or leave feedback. This is greatly appreciated by the Fixya community if an answer was helpful.

When a Hoover Windtunnel becomes hard to push, this usually indicates that self-propelled has stopped working.

When this stops working, it can be caused by several things. The first, most common problem is that the belts have either broken, or stretched to a point where they no longer engage the self-propelled mechanism. In order to verify this, simply make sure that the machine is set to the Carpet setting, turn the machine on, and turn it over on it's side with the handle release pedal reclined (make sure it's not in the upright position). Is the brush at the bottom of the vacuum spinning? If no, this definitely indicates that your belts have gone bad and need to be replaced. There are two belts on your machine, one controls the brush, the other controls the self-propelled mechanism. We've shot a helpful video that walks you through step by step on how to replace the belts.

This is by far the most common problem that we see on your particular model:

The other problem if the belts are installed properly that would cause
the self-propelled wouldn't work would be the self-propelled actuator
arm. There is a cable that starts at the handle of the vacuum, and
runs all the way down to the floor head of the vacuum that controls the
transmission. As you pull backwards on the handle of the vacuum, the
cable pulls this actuator arm backwards, which then turns the wheels
backwards, and when you push forward it turns the wheels forward.

The
problem with the way it's designed however, is that if you pick up the
vacuum cleaner by the handle of the machine rather then using the
carrying handle on the back of the vacuum, it causes too much tension on
the actuator arm, and will cause the cable to rip right out of the arm.

This
is a VERY common problem on this model. To check and see if this part
is broken on your vacuum, step on the handle release pedal so that the
handle is in the vacuuming position, push the pedal a second time so the
machine lays flat on the floor.

Now if you look right behind
the height adjustment switch, and the rug / floor switch where the floor
part meets the upright part, you should see a cable that connects into
the actuator arm. Pull up and down on the handle and look for
movement. Is the cable loose with only a nut attached to it, or is it
resting in the actuator arm?

If this didn't help you,
and the problem is still happening, please just use the add a comment
form here on Fixya and let me know that you're still having problems.
I'd be honored to go through and do some more advanced diagnosing with
you.

I hope this we helpful to you. If you did find this
helpful, please be so kind and leave feedback for me. This is why
repair professionals like myself continue to come back and give free
repair advice, to get the recognition of a job well done.

This is a farily common repair on this model. What ends up happening is that when someone picks up the vacuum cleaner by the handle of the machine, which on this model also is the controller for the self-propelled transmission, it places too much strain on the actuator arm of the vacuum cleaner.

You can do the best to try and not pick up the machine by the handle, but instead using the carrying handle on the back of the vacuum cleaner, this is distribute the weight much better, and even make the machine seem less heavy, and this will also prevent the actuator arm from breaking again in the future.

Now for fixing your vacuum, Please click the link below for an excellent tutorial on how to replace this part;

This is a farily common repair on this model. What ends up happening is that when someone picks up the vacuum cleaner by the handle of the machine, which on this model also is the controller for the self-propelled transmission, it places too much strain on the actuator arm of the vacuum cleaner.

You can do the best to try and not pick up the machine by the handle, but instead using the carrying handle on the back of the vacuum cleaner, this is distribute the weight much better, and even make the machine seem less heavy, and this will also prevent the actuator arm from breaking again in the future.

Now for fixing your vacuum, Please click the link below for an excellent tutorial on how to replace this part;

We have also put together a very helpful video for your vacuum cleaner on how to replace the belts. The belts on this model are also a frequent issue we see with these self-propelled Winddtunnels. In fact, for best results you should change the belts once a year, even if they are not broken, because they do heat up and stretch to a point where they don't work as well as a new belt would. The video also explains how you can maintain the roller brush will help you get the longest life possible out of your belts.

Video Repair on How To Replace The Belts Hoover Windtunnel Self-Propelled;

I hope that this information was helpful to you in repairing your Hoover. If you did find this helpful, may you please rate the repair by clicking the the Thumbs Up Icons in the top right hand corner of this repair to help me start out here on Fixya? I really do appreciate it, thank you so much!

Feel free to request a repair clarification if you have any questions or concerns you'd like to address.

Can you verify the model number? However, based on your posted description, it sounds like the flat belt is either broken or fell off. to access the belts turn it over and remove the bottom plate (4 screws). the Flat belt will connect to the motor shaft in the back and the large black pulley.