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Using JS to Enable Analytics Event-Tracking

This article outlines how to use JavaScript to listen for Live Assist events on websites. These events can be used to pass chat and engagement data into other systems such as analytics tools.

Prerequisites

If you want to send Live Assist events to your Google Analytics dashboard you need to do the following:

You are using the embedded chat window. These events will not work with the pop out chat window.

Your Google Analytics tracking code is loaded on the page *before* the Live Assist monitor tag. As long as the Live Assist Monitor tag is below your Google Analytics tracking code you should not have a problem.