topic Re: How Slow can NBN Go??? Come on Optus get your act together in NBNhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/203817#M5496
<P>Everyone should be doing that or this sort of thing will just continue.</P>Mon, 20 Mar 2017 03:57:14 GMTFordguy2017-03-20T03:57:14ZHow Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/197007#M4249
<P>Lets see,</P><P>&nbsp;</P><P>I pay for <STRONG>50/20 NBN&nbsp;</STRONG> {well more like the <U><STRONG>fake NBN called HFC</STRONG></U>}</P><P>&nbsp;</P><P>Its been a month and all I had was trouble from day 2. I say day 2 because when it was installed I did a speed test in front of the installers and I got 45/19.... Which is what I expected. What more could I want. And so the installers left.</P><P>&nbsp;</P><P>The next day the speed was slower and the next day slower and slower and slower in small increments.&nbsp;</P><P>Now about a month later I have approx 4Mbps download...?</P><P>Where did the other 40Mbps go...?</P><P>&nbsp;</P><P>I called many times and chatted online many times and got the run around script talk each time.</P><P>We need to do a line check,,, We need to reset your line,,, Turn your modem off/on,,, Disconnect and connect your modem,,, Disconnect all other devices,,, Hard reset your modem,,, Change the channel of the modem,,, blah blah blah.&nbsp; You get it..</P><P>Each time I call I have to do the same routine which ends with " Lets see how that goes, call us back if things dont improve"</P><P>&nbsp;</P><P>Well they dont improve, they are getting worse. <U><STRONG>I am paying for a service that is NOT what was promised.</STRONG></U></P><P>&nbsp;</P><P>Look, I do understand about "congested".&nbsp; This just mean Optus oversold their product and I have to suffer for it.</P><P>&nbsp;</P><P>But my problem is <U><STRONG>NOT</STRONG></U> congestion and one of the support people agreed with me as it cannot be congestion at 2am or 3am or 5am in the morning.&nbsp; Now I am getting 4Mbps on average at <STRONG>OFF PEAK</STRONG> times, sometimes it peaks up higher but only for a short time and then back down to Old ADSL speeds.</P><P>&nbsp;</P><P>I keep getting the run around by support. I was told to do regular speed checks and that I would get a phone call to see what can be done with my HFC problem but I got NO phone call. When I talk to support I get told its congestion even though I was told it is <U><STRONG>NOT</STRONG></U> Congestion.</P><P>&nbsp;</P><P>Optus, I am paying for a service that I am not getting.</P><P>I do not have a "Congestion" problem at 4am in the morning...????</P><P>&nbsp;</P><P>Cannot watch Netflix,,, Buffering</P><P>Cannot watch Paid international TV,,, Buffering</P><P>Cannot watch or downlond Paid movie services,, Too Slow Buffering</P><P>I have the latest technology but my internet is ADSL speeds or worse?????</P><P>&nbsp;</P><P>Please if anyone has any idea on what is going on with Optus or what I can do to get a more reasonable HFC "fake NBN" speed upto something acceptable, I would appreciate your help....</P><P>&nbsp;</P><P>Optus ,,, you too can help me by actually looking into this issue and giving me an honest response and not the usual run around.&nbsp;</P><P>&nbsp;</P><P><U><STRONG>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; I am giving you my hard earned money for a service YOU are not providing me.......___________________</STRONG> </U></P><P>&nbsp;</P><P>Eric&nbsp;&nbsp; -&nbsp;&nbsp; Case ID Number: 16058299</P>Sun, 05 Feb 2017 14:27:18 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/197007#M4249Erict2017-02-05T14:27:18ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/197150#M4259
<P>It's disappointing to hear that you've had so many issues with the internet <LI-USER uid="147471"></LI-USER>, I get that it'd be incredibly frustrating and it's something we can look into from here for you, if you can PM me with your account number or username, as well as your full name and DOB, we'd be more than happy to investigate.&nbsp;</P>Mon, 06 Feb 2017 16:26:23 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/197150#M4259AlexRH2017-02-06T16:26:23ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/197519#M4298
<P>Just an <U><STRONG>UPDATE</STRONG></U> for those who are interested</P><P>&nbsp;</P><P>After a few Private messages I was told there is nothing they can do.</P><P>&nbsp;</P><P>I will have &nbsp;<U>C<STRONG>ongestion 23 hours a day</STRONG></U>&nbsp; and only between &nbsp;<U><STRONG>4am and 5am will speeds be better</STRONG></U>. &nbsp;</P><P>&nbsp;</P><P>I repeat <U><STRONG>I will only have reasobale Speeds between 4am and 5am and the rest of the time "23hrs" it will be Congested</STRONG></U>.... &nbsp; &nbsp;</P><P>&nbsp;</P><P><FONT color="#0000FF"><STRONG>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</STRONG><U><STRONG> ----&gt; The best they can offer me is to leave Optus without penalty &nbsp;&lt;------</STRONG></U></FONT></P><P>&nbsp;</P><P>SO here we have a service that only came into my area at the end of Nov 2016 and by End of Jan 2017 the service is congested and by February the recomendation is for me to Leave Optus...... WOW...&nbsp;</P><P>&nbsp;</P><P>Over selling a service and then telling a customer to Leave Optus...&nbsp;</P><P>&nbsp;</P><P>Very Disappointing Optus. Very Disappointing......</P>Thu, 09 Feb 2017 07:39:07 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/197519#M4298Erict2017-02-09T07:39:07ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/197520#M4299
<P>That's my 100/ 40 ATM.</P><P><IMG src="http://netgauge.ookla.com/share/620397937.png" border="0" /></P>Thu, 09 Feb 2017 08:11:32 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/197520#M4299LesJ2017-02-09T08:11:32ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/197521#M4300
<P>YEP, &nbsp;thats what I get 23 hrs a day ...... So they told me they cannot do anything and I can leave without penalty.</P><P>The amazing part is they have over sold this product and now we the customers are suffering for it.&nbsp;</P><P>&nbsp;</P><P>Very Disappointed with Optus. &nbsp;</P>Thu, 09 Feb 2017 08:19:06 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/197521#M4300Erict2017-02-09T08:19:06ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/197536#M4304
<P>comon guys so many customer have same problem and &nbsp;i am one of them to paying for NBN service 50/20 but geting 2/30 i can't open my facebook page or email</P>Thu, 09 Feb 2017 10:20:48 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/197536#M4304jasko_au2017-02-09T10:20:48ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/197568#M4305
<P>Hi <LI-USER uid="147471"></LI-USER>, really sorry for the inconvenience caused. I've checked your account and can see your internet speed concerns were discussed in details and different options were discussed as well.&nbsp;</P>Thu, 09 Feb 2017 15:18:11 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/197568#M4305Aman_B2017-02-09T15:18:11ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/197569#M4306
<P>Hi <LI-USER uid="132222"></LI-USER>, have you been dialling the 131344 number as that will get you through to our Tech Support team? They can run through some troubleshooting with you to help identify what's causing this.</P>Thu, 09 Feb 2017 15:21:23 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/197569#M4306Aman_B2017-02-09T15:21:23ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/197597#M4308
<P>WHAT OPTIONS....?</P><P>&nbsp;</P><P>I went through the standard script.</P><P>&nbsp;</P><P>Do this and that, check this and that. We need to test your line and reset this and that. Once all the tests where done,,,</P><P>Sorry it is Congestion..... Nothing we can do....</P><P>&nbsp;</P><P>Brand New service that is congested within 2 months..... Really</P><P>&nbsp;</P><P>How bad are your Engineers that the systems is designed so badly OR the more likely, <U>Optus who is OVER selling it its service. </U></P><P>This is a bad move by Optus.&nbsp; You guys know exactly what the problem is, a lot of customers are having the same problems. Speeds that are ADSL level or worse.</P><P>How can you have the latest Technology with speeds of 10 years ago. Really, Optus this is rediculous business practice....</P><P>All we want as customers is a reasonable service for a reasonable price and this is something Optus has forgotten in its quick action to grab as much money as possible.</P><P>The system cannot handle the present number of customers and yet you still are migrating new customers every day.</P><P>What is going to happen in 6 months time....?</P><P>No time on an upgrade is given, so this is nothing but a money brab on the backs of customers...</P><P>Disappointing behavour by such a large company.</P><P>&nbsp;</P><P>And the solution given is "Sorry nothing we can do, It&nbsp; is congestion 23hrs a day" "You can leave without penalty"</P><P>&nbsp;</P><P>Thank you Optus great solution...</P><P>&nbsp;</P><P>&nbsp;</P>Fri, 10 Feb 2017 00:10:57 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/197597#M4308Erict2017-02-10T00:10:57ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/197650#M4324
<P>yes i did, optus team said&nbsp;<SPAN>Sorry it is Congestion..... Nothing we can do....</SPAN></P>Fri, 10 Feb 2017 05:53:16 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/197650#M4324jasko_au2017-02-10T05:53:16ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/197845#M4340
<P><IMG src="https://optus.i.lithium.com/t5/image/serverpage/image-id/3801iE2ED2A1574130C9B/image-size/original?v=1.0&amp;px=-1" alt="Optus Speed Timed Out.jpg" title="Optus Speed Timed Out.jpg" border="0" /></P><P>Oh Boy....... Now look at this.</P><P>My internet is sooooo slow that Optus`s own Speed test timed because my new internet is sooooo slow.</P><P>How rediculous can you get OPTUS.</P><P>Your OWN Speed Test cant wait for your own Speed Test to complete because your own speeds are soooo Slow.</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; GET&nbsp; YOUR&nbsp; ACT&nbsp; TOGETHER</P><P>&nbsp;</P>Sun, 12 Feb 2017 01:12:12 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/197845#M4340Erict2017-02-12T01:12:12ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/197848#M4341
<P>Hey <LI-USER uid="147471"></LI-USER> and <LI-USER uid="132222"></LI-USER>, very sorry to hear this. I'd recommend speaking to our Retention Team on 1300 555 241 about your contract options from here moving forward given there's no resolution date.&nbsp;</P>Sun, 12 Feb 2017 01:54:15 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/197848#M4341Jax_K2017-02-12T01:54:15ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/198155#M4369
<P>i have the same speed package as you and getting the exact same speeds im over this shite with optus</P>Tue, 14 Feb 2017 09:58:31 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/198155#M4369jai19882017-02-14T09:58:31ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/198186#M4382
<P>I have had the same issue. &nbsp;There's more of the same on the "pathetic NBN download speed" forum. &nbsp;NBN in my area connected in November 2016 and I signed up in December, no service by end of January. I'm on the 100/40 plan, but getting 2.6-15/35 (very occasional 22/). Told it is congestion, won't get better, and nothing they could do. What they could do is stop selling the 100/40 plan in my area, when it is known it won't be delivered. I was offered cancellation, but with a cancellation fee. &nbsp;If I don't pay my monthly bill, Optus will be all over me; if I do 10% of my job, I'd be sacked; however it's okay to deliver a service at less than 20% and for me to still pay the maximum amount. &nbsp;Check the other forum, there's more like us. &nbsp;After 15+ years as an Optus customer, I'm pretty much being told to suck it up as there is nothing they can do. I am yet to get the fee free cancellation offer. I will most likely find another retailer that can only provide cheap and nasty service and charge accordingly, as opposed to $140/month. Would you believe that when I suggested that I lower my plan to the basic plan, I was told I'd only get slower speeds. Surely it couldn't be lower than 2.6 Mbps.</P>Tue, 14 Feb 2017 12:21:52 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/198186#M4382CrowdMan002017-02-14T12:21:52ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/198278#M4400
<P>Hey,</P><P>&nbsp;</P><P>Im in the exact same position as you were right now.</P><P>&nbsp;</P><P>Just wanted to know what the outcome was ? Did you leave Optus?</P><P>&nbsp;</P>Wed, 15 Feb 2017 01:35:58 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/198278#M4400ktrinh832017-02-15T01:35:58ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/198378#M4424
<P>Just letting eveyone know that my rocket like $140 per month speed is currently 3.55 Mbps download and 37.69 Mbps upload.&nbsp; Even around the other way would be attractive.</P>Wed, 15 Feb 2017 07:40:47 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/198378#M4424CrowdMan002017-02-15T07:40:47ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/199762#M4718
<P>I can't believe how crap this NBN is, it is slower than ADSL was. What am I Paying for ?</P><P>i have not received the service I have expected or been charged for.</P><P><IMG src="https://optus.i.lithium.com/t5/image/serverpage/image-id/3915i3A179840765F8D38/image-size/original?v=1.0&amp;px=-1" border="0" alt="IMG_0353.PNG" title="IMG_0353.PNG" /></P>Fri, 24 Feb 2017 13:36:27 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/199762#M4718Fordguy2017-02-24T13:36:27ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/199817#M4731
<P>So Iam not the only one &nbsp; was going to post this&nbsp;they are to big to fix our problems &nbsp;- looks like we need to go to &nbsp;ombudsman</P><P>OPTUS FETCH</P><P>Your system is overloaded -insufficient infrastructure. I blamed my bad broadband as being a poor quality service&nbsp; due to the problems&nbsp; I had&nbsp; on weekends&nbsp; watching anything via my Fetch Box&nbsp; as programs&nbsp; cannot continuously &nbsp;run they stop&nbsp; or you have to pause them while more of the program downloads.</P><P>It has been at its worst over the last 4 or 5 weeks hardly can watch You Tube videos at times&nbsp; but at weekends you cannot watch them at all on Fetch. and to watch movies it takes between 3 and 7 hours for them to download.</P><P>I switched to the top speed Optus Internet&nbsp;&nbsp; thinking that would fix all.</P><P>Besides now knowing what a slow feeding service Fetch is&nbsp;&nbsp; and that I did not really need to go for the top speed as Fetch is the problem.</P><P>&nbsp;</P><P>But now have additional problems my NBN drops out at least 3 times a week &nbsp;on Fetch receive a message to check my internet&nbsp; as I have a spooling problem&nbsp;&nbsp;</P><OL><LI>It sometimes corrects itself</LI><LI>At least twice a week I have to shut power of to my whole system and then restart it all.</LI></OL><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>With Fetch while checking out the Fetch System you find the manuals (not supplied but what customers have to search for on the Internet) have too much information missing.</P><P>When checking out the settings section the manuals are very vague.</P><P>&nbsp;</P><P>STORAGE &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</P><P>VIDEO ON DEMAND&nbsp;&nbsp;&nbsp; where can you check what is stored in this section&nbsp;&nbsp;&nbsp; as it only tells you TOTAL - USED and DELETE ALL</P><P>ANOTHER VERY BAD THING ABOUT OTUS/FETCH is them flooding you with Advertisements for Foxtel programs and channels you can’t watch&nbsp;&nbsp; it stinks what are we supposed to do walk away from our Optus contract pay Optus the penalties and then move to another carrier and Foxtel as you don’t look after your customers if you did you would demand that Fetch remove all Foxtel advertising &nbsp;&nbsp;and Optus if they cared about their customers&nbsp; they would put pressure on&nbsp; Fetch&nbsp; as Fetch&nbsp; has to listen to Optus as they would be stuffed without Optus .</P>Sat, 25 Feb 2017 03:53:09 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/199817#M4731RONALD1062017-02-25T03:53:09ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/199823#M4733
<P>After &nbsp;reading &nbsp;other posts done a speed check &nbsp;and instead of the 100Mbps Iam paying for Iam getting closer to 50% of that 67.71&nbsp;Mbps. Optus have good plans but the problem is they don't supply what you are paying for &nbsp;-that is stealing .</P>Sat, 25 Feb 2017 04:13:09 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/199823#M4733RONALD1062017-02-25T04:13:09ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/199865#M4749
<P>I am in the same boat. I wonder if it's an Nbn thing or an Optus thing? Would other ISPs be any quicker at congestion times?</P>Sat, 25 Feb 2017 10:49:28 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/199865#M4749Tortoise2017-02-25T10:49:28ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/199926#M4763
<P>Hey <LI-USER uid="60928"></LI-USER>, can you please send me a PM with your full name, DOB and account number so that we can take a look into this issue for you?</P>Sun, 26 Feb 2017 02:00:38 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/199926#M4763Hannah-L2017-02-26T02:00:38ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/199963#M4775
<P><STRONG>If it is Turnbull's Copper wire</STRONG> &nbsp;the ISP's such as Optus &nbsp;should speak out &nbsp;instead of just taking our money for speeds we are not getting &nbsp;Yesterday was paying for 100mbps and getting &nbsp;25.16mbps &nbsp;</P><P>Needs to be a Royal Commision into &nbsp;the NBN and ISPs . &nbsp;Have heard the Copperwire NBN is costing more than Fibre Optic &nbsp;would cost. &nbsp; &nbsp; In some suburbs they are using the Copper wire that would not handle Broadband.</P>Sun, 26 Feb 2017 06:58:10 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/199963#M4775RONALD1062017-02-26T06:58:10ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/199964#M4776
<P>same here we have been sold a lemon &nbsp;-its time for the ISPs to condem Turnbulls Copper wire NBN &nbsp;and stop &nbsp;covering it and charging us for NBN speeds we are not getting .</P>Sun, 26 Feb 2017 07:04:44 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/199964#M4776RONALD1062017-02-26T07:04:44ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/200011#M4780
<P>Hi Ronald, I've just responded to your PM. If you can get back to me there, we'll do our best to help out where we can.</P>Sun, 26 Feb 2017 14:40:50 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/200011#M4780Shae2017-02-26T14:40:50ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/200463#M4840
<P>I too am a relative new optus customer on NBN. I left my previous ISP after nothing but poor performance on the NBN for 12months, tried everything, new modems, different channels but identical problem. Now after doubling how much I'm spending and double the bandwidth on my plan and supposedly with the best ISP, I'm experiencing exactly the same issue.&nbsp;</P><P>Currently taking speed tests every 3 hours and can see the consistent pattern, get about 12mb download in the middle of the day and by 7pm its down to about 1.5mb. To watch a movie you need about 3mb I think.</P><P>Where do we go with this?..it has to be about capacity rather than individual circumstances. I will monitor for a couple more days, give optus a chance to respond and then I'm writing to the ombudsman. I had excellant service with ADSL for 10 years, 18 months into NBN I want to go back but have no choice.&nbsp;</P>Tue, 28 Feb 2017 22:17:08 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/200463#M4840OldTech2017-02-28T22:17:08ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/200477#M4841
<P>Hey <LI-USER uid="146227"></LI-USER>, could you please send me a PM with your full name, account number and date of birth and I'll check it out for you.&nbsp;</P>Wed, 01 Mar 2017 00:01:41 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/200477#M4841Jax_K2017-03-01T00:01:41ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/200491#M4846
<P>I've often wondered the same thng re other isps being the same, would be interesting to find out as changing isp's is such a pain in the butt and if they are the same whats the point. Our ADSL2 was way way quicker than our NBN currently is.&nbsp;</P>Wed, 01 Mar 2017 01:36:43 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/200491#M4846tailz612017-03-01T01:36:43ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/200506#M4849
<P><IMG src="https://optus.i.lithium.com/t5/image/serverpage/image-id/3983i771FBE0576F5C6D5/image-size/original?v=1.0&amp;px=-1" border="0" alt="16649419_10210753009355338_7289737998156564760_n.jpg" title="16649419_10210753009355338_7289737998156564760_n.jpg" /></P>Wed, 01 Mar 2017 02:29:49 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/200506#M4849RONALD1062017-03-01T02:29:49ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/200944#M4901
<P>It's official Optus have advised that my exchange is suffering from high levels of congestion, and they have no scheduled plans to fix it, in the evenings I am getting less than 10% of advertised bandwidth, which isn't enough to stream content without buffering or picture distortion, and my only option is to find another IS provider. Unbelievable that they can continue to sign people up in an area that they know has congestion issue on the hope that you won't discover them. the contracts retention team can test the exchange and confirm is congestion exists and then they offer to let you break the contract and leave without penalty. So while I will leave and find a different provider I will also be writing to the ACCC to report appalling business practise. All I wanted was a NBN service that worked as advertised, this had nothing to do with NBN Co but rather Optus lack of capacity to serve existing customers.&nbsp;</P>Fri, 03 Mar 2017 06:55:40 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/200944#M4901OldTech2017-03-03T06:55:40ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/200964#M4905
<P>Called optus last week in regards to nbn speed. Paid to get 100/20 speed but only been getting average 5 to 7 mbps. Was told that there were system upgrades and guess what, as usual the no ETA bs. This is not the first time optus that you have me paid something that I cannot use. i am definitely terminating all my services with optus if this is not fix by the end of this week.</P>Fri, 03 Mar 2017 11:49:01 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/200964#M4905Jauron862017-03-03T11:49:01ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/200965#M4906
<P>And also I forgot to mentioned, when i was searching about other peoples experience, I already guessed what their experience will be like which is the optus operator will tell everyone the same thing, either congestion or system update without ETA. It seems that they are reading from a script, a script to handle this type of complains.</P>Fri, 03 Mar 2017 11:51:55 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/200965#M4906Jauron862017-03-03T11:51:55ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/200976#M4910
<P>Hey guys,</P><P>&nbsp;</P><P>&nbsp;I have the same issue.&nbsp;I just wondering if we could send a collective complaint about it? As I've just get connected to this wonderful NBN from Optus and discovered this mysterious congestion that they like to talk about. So I paid 200$ connection fee and as I just moved to a new place and had no time to go deep with&nbsp;the Internet service last month, I paid a bill for the last month and now i'm facing the same problem as everyone here. The funny thing that to resolve this issue they offered me to get the speed pack 3 to test if it will help by paying 10$ extra and if it's not going to work I have an opportunity to leave them without paying a cancellation fee. Is it a joke? They want me to stay another month and pay 10$ extra to TEST their NOT PROPERLY WORKING SERVICE? Another reply the next day from the live chat was: "upgrading the speed pack usually doesnt work since its the network that's congested..". So how would you call it?</P><P>Firstly they were silent about the congestion in the area during the peak&nbsp;period that they were aware of.</P><P>Secondly they want me to pay more and stay just another month even with the knowledge that upgrading speed pack is not going to work.</P><P>Thirdly they hinted me that: "Congestion can be fixed however, it will take long and we do not have any estimated date of when it&nbsp;will be fixed.." that just means "get lost and don't ask any questions".</P><P>Fourthly they told me that: "you can opt out of the contract without cancellation fee".</P><P>So let just summirise that: OPTUS advertising a service that is not provided, collecting connection fees from customers, also first or depends how patient a customer is - bill, and after the question about NBN speed araised saying that if you don't like it you can cancel your service.&nbsp;What sort of business is that? &nbsp;</P><P>&nbsp;</P><P>&nbsp; &nbsp;What is the way that all unsatisfied customers that expirience the same problem (SLOW NBN DURING PEAK HOURS) can be&nbsp;compencated for they troubles? Especially when you loosing money for subscribtion on the INTERNET that you not able to USE due to NBN problem. So you have no TV, INTERNET, LINE PHONE, losing money on subscriptions, cannot perform remote work, etc. Take it or leave it solution from OPTUS is a disrespectful and disgrace that is not appropriate in any way.&nbsp;Who is going to repay for all of this?&nbsp;</P><P>&nbsp;</P><P>&nbsp; &nbsp;Let's imagine I have a restaurant with an entry fee that included some food, you are paying this entry fee and got rotten tomatoes as "included food" of course you not going to eat it, you might even dare to order some dish from the menu if you skipped those "included food" but the dish will be the same, will you complaint? Of coursre, but what if management will ask you to buy another dish to check if it still not good or a bit better? And after that they will simply say:" If you don't like it you free to go without any penalty that you didn't eat our food". How long this restaurant will function? So why&nbsp;OPTUS is still connects new customers to NBN in this case? Is there something wrong with the regulation&nbsp;and the standards ("<SPAN>The ACCC has provided guidance to service providers to ensure that their advertised broadband speeds represent those actually achievable by consumers, and not just theoretical maximums.</SPAN>")?&nbsp;Is&nbsp;anyone seeing some sort of scam and misleading and deceptive conduct here?</P>Fri, 03 Mar 2017 12:41:40 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/200976#M4910Arames2017-03-03T12:41:40ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/200994#M4916
<P>Yes fully agree, I've just checked with the next biggest provider and asked the direct question about congestion at my exchange. After checking with the technical department they were unable to advise further, the only way to tell if you going to have congestion is to have a service they can test. What a load of rubbish, they must know what capacity they have at each exchange and how much traffic it deals with at peak times.</P><P>&nbsp;</P><P>I really don't see much difference between our ISPs in Australia and VW both advertising and selling products which don't meet advertised specifications, only difference is that VW was forced to correct their falsehoods our ISP are getting away with it.</P>Fri, 03 Mar 2017 22:02:22 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/200994#M4916OldTech2017-03-03T22:02:22ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201018#M4922
<P>Yes I rang Telstra to see if they could guarantee better service when congested and they said they couldnt unless we signed up and then they could test. &nbsp;It seems ridiculous. Surely they must all have some idea of how many premises their service can handle at a set time in a set geography. They must be banking on everyone not noticing, or not&nbsp;using simultaneously, or being somewhat like me - a now disgruntled but sticking around customer cause there doesnt seem anything better..&nbsp;It doesnt seem to be an issue for all users &nbsp;so it must be something to do with geography and infrastructure. Optus did offer when I rang their retention team some small financial rebate but I would really rather just have my speed as per the plan I signed up to.</P>Sat, 04 Mar 2017 04:39:14 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201018#M4922Tortoise2017-03-04T04:39:14ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201019#M4923
<P>Hmm....I thought there would be an optus moderator here, but apparently it looks like all of them are hiding as there are no real solution to this but still charging the users "ghost" services.</P>Sat, 04 Mar 2017 04:44:59 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201019#M4923Jauron862017-03-04T04:44:59ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201052#M4927
<P>Well after waiting 7 hours to download a movie today for the kids and it still hasnt come through due to abysmal speeds all day we are going to swap to Telstra and see if it is any better. &nbsp;Maybe they are allocated more of the bandwidth in our street or something and we will get lucky. I should have no legal issue with breaking the contract. &nbsp;I will also be sending a formal complaint to the optus complaints department, the ombudsman and the ACCC.&nbsp;</P>Sat, 04 Mar 2017 09:10:38 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201052#M4927Tortoise2017-03-04T09:10:38ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201055#M4928
<P>Well I can tell you, you ar not alone with this absolute bs service. I too have had the run around, reset your modem, hard reset, its congestion service. I was even told that because my internet will give me 80 down and 40 up at 4am there is no problem........yeh like i surf the internet rushing out the door to work in the early hours. I have had a reply on here, with words to the effect, its congestion, no resolution date, you can get out of your contract if you want. Escalated to the TIO, Optus has until the 14th to contact me with a resolution.......no holding my breath there...they just couldn't care less. Pity, the package price is good, the service is terrible.</P><P>These are my tests on a Saturday night.</P><P><IMG src="https://optus.i.lithium.com/t5/image/serverpage/image-id/4015iAAC0D3A4491B8521/image-size/original?v=1.0&amp;px=-1" border="0" alt="Screen Shot 2017-03-04 at 8.02.00 pm.png" title="Screen Shot 2017-03-04 at 8.02.00 pm.png" /></P><P>Second Attempt</P><P><IMG src="https://optus.i.lithium.com/t5/image/serverpage/image-id/4016i7390497B8F3392C2/image-size/original?v=1.0&amp;px=-1" border="0" alt="Screen Shot 2017-03-04 at 8.05.58 pm.png" title="Screen Shot 2017-03-04 at 8.05.58 pm.png" /></P><P>Thanks Optus.....Top service there, there goes streaming a movie on my Fetch TV service. Glad I'm paying for a box to sit idle.</P>Sat, 04 Mar 2017 09:22:22 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201055#M4928Neildall2017-03-04T09:22:22ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201083#M4939
<P>I have 100/40 nbn and its about 5 down 15 up during peak periods. &nbsp; i joined Nuskope on my second port of my NBN and did speed tests on both at the same time .. &nbsp; Nuskope was 90ish/30ish whilst optus was 5/15 .. its optus they wont increase their CVC's &nbsp; contact TIO .. try and even get your connection fees back .. they are selling you a lie</P>Sat, 04 Mar 2017 13:49:47 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201083#M4939TezzaP2017-03-04T13:49:47ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201088#M4941
<P>Hi <LI-USER uid="146227"></LI-USER>. we have replied to your other post.&nbsp;</P>Sat, 04 Mar 2017 15:40:58 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201088#M4941Aman_B2017-03-04T15:40:58ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201089#M4942
<P>Hey <LI-USER uid="151402"></LI-USER>, it's a shame to hear you've gone to the TIO about this, once we've received the details from the TIO a Case Manger will be in touch with-in 10 business days. Please keep us posted.</P>Sat, 04 Mar 2017 15:44:13 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201089#M4942Aman_B2017-03-04T15:44:13ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201097#M4946
<P><LI-USER uid="50094"></LI-USER>&nbsp;what options was i left with. You ring tech support and it's a scripted service....sorry sir it's congestion, and we are upgrading servers in your area. When you push for a resolution date because you actually would like to keep your unlimited data and fetch tv package, it is met with silence. It seems like if the TIO get involved it might actually get some action, not crossing my fingers though.&nbsp;</P>Sat, 04 Mar 2017 20:28:56 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201097#M4946Neildall2017-03-04T20:28:56ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201100#M4947
<P>Hey @Neidall - I'd be more than happy to have a look into your service for you and see if I can provide any further information in regards to any upgrades that may be scheduled in your area however if you have contacted the TIO a case manager will be in touch within the next 10 business days to discuss this further too.</P>Sat, 04 Mar 2017 21:34:50 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201100#M4947Hollie2017-03-04T21:34:50ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201136#M4955
<P>HI&nbsp;<LI-USER uid="47304"></LI-USER>,</P><P>&nbsp;</P><P>I appreciate your your good intent, I think what all reasonable users are after is an understanding as to what it takes to make a certain exchange a priority over another and how far away any planned works really are. Telling a customer that we are aware of your problems but have no plans to fix it, is frustrating to the customer and perceived as an aggrogant approach. If you could tell me that yes your exchange has had a flood of new customers and now experiences congestion 10, 20 or 100% of the time and we will fix it within x period, then at least I feel informed and listened too.&nbsp;</P><P>Why not introduce a customer charter that agrees that each congested exchange is graded as to how crowded they are and this dictates the upgrade schedule. if my exchange is only congested 10% of the time and somewhere else is congested 80% I can then understand I need to wait, but to be told yes you have a problem, and the problems is now mine to deal with (by leaving) is just appalling disrespect for the partnership between provider and customer.&nbsp;</P><P>Reveal your problem areas so that we can avoid the inconvenience until you are ready to support the demand and highlight if it is 3, 6 or 12 or more away from being resolved.&nbsp;</P><P>Most customers will be reasonable when treated as equals in a relationship.</P><P>&nbsp;</P>Sun, 05 Mar 2017 02:25:01 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201136#M4955OldTech2017-03-05T02:25:01ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201190#M4967
<P>My Optus NBN FTTP service is just awful here in Ballarat, 97mbps at 3 in the morning 2-10mbps Every other time of day. Went through tech support, standard scripted congestion response. Gave me a $20 credit or release from contract! Went to the TIO and was referred to Optus resolve who basically offered the same! Absolute joke! I can't leave cause Optus has the EPL via fetch! I'm told they have my number on file and will contact me when it's resolved? I'll know when it's resolved cause my service will actually work! How dumb is that! I want to know when they intend on fixing it, not after the fact! Lift your game Optus this is pathetic! The picture on my fetch is so pixelated I have to squint to see it, that's if it hasn't stopped because of a 'streaming issue'.&nbsp;</P>Sun, 05 Mar 2017 10:38:41 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201190#M4967benschued2017-03-05T10:38:41ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201275#M4979
<P>Hey <LI-USER uid="146227"></LI-USER>, whilst as a customer I can understand your frustrations in not knowing when your CVC will be upgraded, it’s unfortunately not information we’re able to share until the upgrades are booked in and 100% confirmed. This is due to a few factors and sometimes upgrades are pushed back due to factors outside of our control. We can definitely pass your feedback and concerns on to our Networks team however at this point in time, we’re unable to provide you with the information you are requesting.</P>Sun, 05 Mar 2017 23:11:58 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201275#M4979Hollie2017-03-05T23:11:58ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201420#M5001
<P>This evening things are looking up here in Ballarat. Solid 90mbps all early evening. Pings all over the shop but still a definite improvement. Fingers crossed it stays this way.</P>Mon, 06 Mar 2017 08:56:49 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201420#M5001benschued2017-03-06T08:56:49ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201436#M5003
<P>Great to hear&nbsp;benschued! Fingers crossed <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span>&nbsp;</P>Mon, 06 Mar 2017 10:10:23 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201436#M5003Marcel2017-03-06T10:10:23ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201443#M5005
<P>Same problem with the same result. Optus have not offered a resolution for substandard service which I pay a premium for. I have children who are studying at University and need the internet. I watch English Premier League in fetch. I can't do either of these things unless it's 5:00am in the morning. Congestion blamed as the issue. Upgrade the system now Optus. It's only been 3 months since we switched to NBN and we are slower than the previous ADSL.&nbsp;</P>Mon, 06 Mar 2017 11:00:34 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201443#M5005Fordguy2017-03-06T11:00:34ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201445#M5006
<P>Same problem with the same result. Optus have not offered a resolution for substandard service which I pay a premium for. I have children who are studying at University and need the internet. I watch English Premier League in fetch. I can't do either of these things unless it's 5:00am in the morning. Congestion blamed as the issue. Upgrade the system now Optus. It's only been 3 months since we switched to NBN and we are slower than the previous ADSL. Now it's so slow I can't even post this message. &nbsp;</P><P>&nbsp;</P><P>"Correct the highlighted errors and try again.<BR />There was an error while attempting to post your message. Try again in a few minutes."</P>Mon, 06 Mar 2017 11:04:11 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201445#M5006Fordguy2017-03-06T11:04:11ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201454#M5008
<P>Heya! We're sorry to hear this&nbsp;and it's best to call our tech support team on 131344 (open 24/7) to see what options you have moving forward.&nbsp;</P>Mon, 06 Mar 2017 12:07:56 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201454#M5008Marcel2017-03-06T12:07:56ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201711#M5033
<P>It's easy for Optus to fix. This is the NBN's network, Optus just resells it. There is no work going on in exchanges to reduce congestion.</P><P>&nbsp;</P><P>All optus needs to do is BUY MORE CAPACITY FROM THE NBN!</P><P>&nbsp;</P><P>It's called CVC, and it costs $17.50 per Mbps per user. This is what is broken about the NBN pricing model... it is not compatible with unlimited plans. ISPs will skimp on CVC, hoping that not all users will want to use all their bandwidth at the same time.</P><P>&nbsp;</P><P>However, things like Netflix and FetchTV break those assumptions.</P><P>&nbsp;</P><P>If they wanted to, they could reduce contention to zero buy buying 100Mbs of CVC for each user. But it would cost $1750 per user per month. so it's not going to happen.</P>Tue, 07 Mar 2017 06:38:19 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201711#M503372pacman2017-03-07T06:38:19ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201713#M5034
<P><LI-USER uid="155567"></LI-USER></P><P>&nbsp;</P><P>Nail on the head mate. &nbsp; Unfortunatly its joe customer that is paying for this poor service and as such until enough complaints to ACCC about these bad business practices are received. it will keep occuring. &nbsp;Yes NBN has bad pricing model until Jun1 this year and thats when it will change it is still the RSP responsibility to provide a service under consumer law. &nbsp;If they are not willing to or cant they are misleading consumers</P>Tue, 07 Mar 2017 06:43:23 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201713#M5034TezzaP2017-03-07T06:43:23ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201769#M5057
<P>Marcel, why can't Optus contact me the customer. I have wasted so much time trying to resolve this without success. I don't want to talk about it. I like many others on this Forum want we we have been paying for. Please resolve or I will contact TIO.</P>Tue, 07 Mar 2017 13:04:31 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201769#M5057Fordguy2017-03-07T13:04:31ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201879#M5078
<P>Hey <LI-USER uid="152224"></LI-USER>, could you please send me a PM with your full name, account info and date of birth so I can take a look?</P>Wed, 08 Mar 2017 04:45:30 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/201879#M5078Jax_K2017-03-08T04:45:30ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/202036#M5110
<P><STRONG>Since Optus NBN customers started complaining about LOW speeds due to Optus infrastructure being over crowded</STRONG>.</P><OL><LI><FONT color="#FF0000">Continually signing up new customers knowing their system cannot handle customers they already have.</FONT></LI><LI><FONT color="#FF0000">Charging customers for internet speeds they are not receiving</FONT></LI><LI>Fetch TV service that Optus customers pay for is also being impacted by slow speeds the worse being movies taking 3 to 8 hours to download. Also the Youtube application is badly impacted making it unwatchable when speeds are low.</LI><LI>Having their phone staff lie to complaining customers.</LI><LI>Moderators in Yes Crowd can’t do anything and Yes Crowd is a poor substitute for an Australian support department, But they do have Australians to take your money you are paying for what you don’t receive and other sector than communications and Banking the ACCC would come down on them and extract large fines for the Government Coffers&nbsp; as if the Government&nbsp; had not inserted old copper wire into the NBN we would be getting 500+Mbps</LI></OL><P>&nbsp;</P><P>&nbsp;</P><P>The problem is getting worse it was mainly weekends now spreading to week days&nbsp; all this week&nbsp; my internet has been slow&nbsp; these are speed checks from today.</P><P>41.9Mbps&nbsp;&nbsp;&nbsp; 08-03 11.15am</P><P>29.7Mbps&nbsp;&nbsp;&nbsp; 08-03 11.45am</P><P>16.55Mbps 08-03&nbsp;&nbsp; 5.05pm</P><P>&nbsp;</P><P>52.14 Mbps 09-03 11.20am</P><P>&nbsp;</P>Thu, 09 Mar 2017 03:59:38 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/202036#M5110RONALD1062017-03-09T03:59:38ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/202335#M5171
<P>Hey <LI-USER uid="60928"></LI-USER>, I've replied to you other post.</P>Fri, 10 Mar 2017 19:03:37 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/202335#M5171Aman_B2017-03-10T19:03:37ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/202386#M5189
<P>How can you look into when upgrades are available when no one else can. Standard response is no time line available for system upgrade and engineers working on it. Appears to be a lot of lip service going on whilst Optus are just selling a product that doesn't deliver.&nbsp;</P>Sat, 11 Mar 2017 02:21:07 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/202386#M5189Fordguy2017-03-11T02:21:07ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/202401#M5196
<P>Hi <LI-USER uid="152224"></LI-USER> I'm really sorry that you're unhappy with the answers you've received in regards to your NBN connection.&nbsp;Unfortunately we're unable to provide the information you've requested&nbsp;at this point in time. As Amandeep has advised given the circumstances with your connection you may wish to speak with our retention team on 1300555241 in regards to your options moving forward.&nbsp;</P>Sat, 11 Mar 2017 03:37:26 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/202401#M5196PhilC2017-03-11T03:37:26ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/202407#M5197
<P>Fordguy &nbsp; &nbsp;you have hit the nail on the head &nbsp; &nbsp;- &nbsp;lipservices &nbsp;no real support. &nbsp; &nbsp;you have to phone then connected to a foreign call centre where some one reads you a load of rubbish from a script often in hard to understand english and can not give you real answers and you are just another call &nbsp;and another person with the same problem. &nbsp; &nbsp; Then Optus &nbsp;are not only NOT providing &nbsp;you with what you are paying &nbsp;for &nbsp;(they still charge you the full amount each month &nbsp;they don't have the honesty to contact you and &nbsp;say we will reduce this months bill to the percentage we are supplying .) &nbsp;But instead with this problem they have just been &nbsp;making it worse by every day signing up new NBN customer and increasing the overcrowding of their &nbsp;overcrowded infrastructure &nbsp;and selling a lot of them 1000Mbps &nbsp;which they know they can not provided most of the time. &nbsp; &nbsp;On 2 occasions &nbsp;I had to wait on phone for 3hours + to speak to some one in India. &nbsp; have you noticed they don't have email addresses &nbsp;for customer to email them about their problems , So you can lay out all the facts so they can contact you when they can do something .</P>Sat, 11 Mar 2017 04:29:59 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/202407#M5197RONALD1062017-03-11T04:29:59ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/202426#M5206
<P>I AM SORRY I SWITCHED TO NBN A BIG MISTAKE</P><P>PAYING FOR 100MBPS BUT IN BUSY TIMES IT DROPS TO AS LOW AS 7MBPS</P><P>In a post by 72 Pacman &nbsp;he says the NBN pricing structure is $17.50 per Mbps&nbsp; per user&nbsp;&nbsp; and going on this we all have been sold a Lemon.</P><P>Without&nbsp; the ISP’s&nbsp; trying to manipulate they system&nbsp; none of us would have switched&nbsp; to the NBN&nbsp;&nbsp; as we all new Turnbull had turned it into a 3rd World Internet system Turnbull and Abbott said Australians do not need high speed Internet&nbsp; so Instead was dropped to a slow 100Mbps maximum</P><P>Most of us are experiencing 10Mbps and under at weekends the NBN price tag for 10Mbps is $175.00 per month or 50Mbps @ $875per month&nbsp; &nbsp;and&nbsp; 100Mbps at $1750 per month&nbsp; and what about universities&nbsp; their Internet is running at 600Mbps and if it were NBN &nbsp;&nbsp;that is $10,500 per user per Month.&nbsp;</P><P>Seeing those prices I would have never switched to NBN as it is obvious that Optus unless magicians can give me 100Mbps for what I am paying would have sounded Alarm bells.</P><P>But we did not know what NBN charges where and&nbsp; if Optus had been asking much more than what they are selling their NBN packages for we all would have stayed on ADSL. Will have to see if I can go back on my previous contract and service.</P><P>TELEPHONE remember a problem with wire Free home telephones most of us had switched to there is a major problem with them when the power goes off you have no telephone service.&nbsp;&nbsp; I up graded my wire Free telephone system to one that still works when the power goes off it has battery backup, But that was a waste of money&nbsp; as with the NBN when the power goes down in your area and Turnbull’s Node loses the power to it your telephone service is down.</P><P>There should be a Commission into the NBN (not a Royal Commission as there has never been an honest one of them) one that does not have its hands tied behind its back by Politicians and it can fully investigate everyone involved including politicians (Turnbull&nbsp; &amp; Abbott)&nbsp;</P><P>The shoddy financing of the NBN as if Rudd had established the Australian National Bank of Public Credit that was hamstrung by Menzies and destroyed by Keating &amp; Howard. The NBN could have been completed while Rudd was still PM all Fibre Optic and at a fraction of the price. &nbsp;&nbsp;&nbsp;&nbsp;</P>Sat, 11 Mar 2017 05:58:25 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/202426#M5206RONALD1062017-03-11T05:58:25ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/203604#M5449
I was using TPG FTTB for 2 years but unfortunately I had to setup a solution that required a static IP address, something that TPG could not provide. As a result I switched to Optus - bad move!!! With TPG, I had a perfect running internet, the speed was 100Mbps/40Mbps every time I tested it. When I Switched to Optus, which was supposedly the same type of service apart from the $21 dollars extra per month I had to pay to be able to get the extra speed, I never managed to get it to match TPG's network and all I was getting was speeds of 50 Mbps, sometimes 60 Mbps. Something must have happened in the last couple of months and the speed dropped even further, I was only getting 20 Mbps/20 Mbps. I called to report these problems three times in total. First couple of times they just never called me back and hoped that if they ignored me for long enough I would just give up. I had this issue escalated and after a number of phone calls, I managed to speak to someone who apologised for the bad service, gave me a few options including to exit out of the plan. Unfortunately I have spent quite a bit of time setting up a solution that relies on the Static IP address and changing ISPs now is not as easy as it seems. I am currently stuck with Optus and feel frustrated. Since I signed up with them about 5 months ago, I have had 11 incidents in total, which I had to call support for, including one recently where a $20 discount was withdrawn from the type of plan I had selected. When I signed up, I was instructed by sales to add a mobile phone account to the bundle I was getting to qualify for a $20 discount. I said I did not need a mobile phone and I was told to simply destroy the SIM card when it arrived, so I would not use the phone and qualify for the discount. Just recently I received a letter from Optus to say that this discount was being withdrawn as I did not qualify for the plan I had and 4 days later I got an invoice with the new charges, which increased my monthly bill to $120. My experience with Optus so far has been the worst I have ever had with any service provider. I find it quite remarkable how a company like Optus can manage to get to the size they have with such low level of professionalism in every aspect. <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span>Sun, 19 Mar 2017 00:23:20 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/203604#M5449WagnerD2017-03-19T00:23:20ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/203607#M5451
<P>been there done that,,,its like there robots same shite</P>Sun, 19 Mar 2017 00:48:19 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/203607#M5451typo3682017-03-19T00:48:19ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/203616#M5453
<P>Same story here ....mrs bitching she cant watch her cooking shows ....kids bitching cant play games and do facebok...Me bitching Im paying the full cost per month on a 100mps plan and getting 2.7mps on an ookla speedtest....Customer service must read from a script im sure as iv heard the same thing everytime with no real solution.........worst case is the obudsman saying we can resolve your contract as its like buying a farrari then going down to pick it up from the service department and find out you bought a diesel vw golf.......I want everyone who is experiancing this issue to reply to me a short yes...so i can forward it to obudsman ...sick of being ripped off ,,,,,sick of missinformation....pm me we can as customers make a difference ...optus if your reading this ...you know what will happen if customers are released from contracts....financially...so how about a SOLUTION...I am not the only one pissed off as I couldnt even get on to pay my bill for a service that is less than what iv paid for....CUSTOMERS UNITE</P>Sun, 19 Mar 2017 02:06:32 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/203616#M5453DAZZA22017-03-19T02:06:32ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/203651#M5465
<P>Hi <LI-USER uid="158635"></LI-USER>, I'm sorry to hear about your experience with your NBN package so far. <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span> Can you please send me a PM with your full name, DOB and account number so I can check what's happening with the discount and your speeds?</P>Sun, 19 Mar 2017 04:43:25 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/203651#M5465Hannah-L2017-03-19T04:43:25ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/203702#M5470
<P><SPAN class="UserName lia-user-name"><SPAN class="login-bold"><A href="https://yescrowd.optus.com.au/t5/user/viewprofilepage/user-id/129880" target="_blank">DAZZA2</A>&nbsp; The Moderators can do nothing for you &nbsp;and Optus doesn't &nbsp;care , &nbsp; They are aware of the situation &nbsp;in the months I have been complaining &nbsp;they have done nothing &nbsp;to fix the Problarm &nbsp;but are doing plenty to make it worse they are advertising and signing up more people in your area.</SPAN></SPAN></P><P><SPAN class="UserName lia-user-name"><SPAN class="login-bold">If it was &nbsp;a small family retailer doing the same type of thing the ACCC would have come down on them like a Ton of Bricks.</SPAN></SPAN></P><P><SPAN class="UserName lia-user-name"><SPAN class="login-bold">Optus are selling people 100Mbps internet contracts &nbsp;when they know they can not provide that speed that is dishonesty. &nbsp;If a Petrol station was telling people they have put a 100lts in your tank when in actual &nbsp;fact &nbsp;they &nbsp;only &nbsp;put in 40Ltrs &nbsp;and charged you for the 100 and if it was Saturday &nbsp;you went to the petrol station &nbsp;they only put in 7 ltrs but charged you for 100Ltrs. &nbsp;</SPAN></SPAN></P><P><SPAN class="UserName lia-user-name"><SPAN class="login-bold">Have not heard back from ACCC or onbudsman . &nbsp; What we are talking about is Fraud by &nbsp;Foreign Company &nbsp;&nbsp;</SPAN></SPAN></P>Sun, 19 Mar 2017 08:51:10 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/203702#M5470RONALD1062017-03-19T08:51:10ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/203708#M5471
<P><IMG src="http://netgauge.ookla.com/share/639973256.png" border="0" /></P><P><BR />I can't handle this anymore.</P>Sun, 19 Mar 2017 10:22:39 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/203708#M5471Larico2017-03-19T10:22:39ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/203745#M5479
<P>My issues are currently being looked at - not sorted yet but there has been some activities towards fixing the overcharging part at least. As per the speed, I don't have any hopes it will ever be what it is supposed to be but also being looked at.</P>Sun, 19 Mar 2017 22:04:29 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/203745#M5479WagnerD2017-03-19T22:04:29ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/203748#M5482
<P><LI-USER uid="158635"></LI-USER></P><P>&nbsp;</P><P>Optus get to the way they are by screwing their customers. &nbsp; &nbsp;The customers that do know their rights are booted as quick as possible or put in a position they have no choice but leave. &nbsp; The remaining customers are strung along and feed crap to keep them happy. &nbsp; &nbsp;</P><P>&nbsp;</P><P>As for your static .. why dont you setup a dyn or noip dynamic dns and then point your DNS for your server/website(what ever it is you need a static for) &nbsp;at that .. so that way its as good as static and your not locked with these fools?</P><P>&nbsp;</P><P>cheers</P>Sun, 19 Mar 2017 22:14:30 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/203748#M5482TezzaP2017-03-19T22:14:30ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/203749#M5483
<P>The speed issue that consumers are facing with Optus simply comes down to honesty. Optus knows 100% what the capacity of the service they are selling is but chooses not to tell consumers before they sign up.</P><P>Optus has just gone through a massive exercise of rebranding and spent a substantial amount of money in it in an attempt to gain a bigger market share and take on big players like Telstra. In my opinion, the first thing they should do is to be honest and up front with any potential customers, applying morals to business practices does not require substantial amounts of time, effort and money and I am sure it will help your business grow over time. Why can’t they produce speed reports that gives people an idea of what speeds to expect in their area before they sign up – something that could be easily done. Now, if Optus thinks they’d be losing business by doing it, what they should do is buy more bandwidth from the NBN and provide an internet service that is compatible to what their customers are paying for. <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></P><P>&nbsp;</P>Sun, 19 Mar 2017 22:19:04 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/203749#M5483WagnerD2017-03-19T22:19:04ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/203750#M5484
<P><LI-USER uid="60928"></LI-USER></P><P>&nbsp;</P><P><SPAN class="UserName lia-user-name"><SPAN class="login-bold"><EM>Optus are selling people 100Mbps internet contracts &nbsp;when they know they can not provide that speed that is dishonesty. &nbsp;If a Petrol station was telling people they have put a 100lts in your tank when in actual &nbsp;fact &nbsp;they &nbsp;only &nbsp;put in 40Ltrs &nbsp;and charged you for the 100 and if it was Saturday &nbsp;you went to the petrol station &nbsp;they only put in 7 ltrs but charged you for 100Ltrs.</EM> &nbsp;</SPAN></SPAN></P><P>&nbsp;</P><P><SPAN class="UserName lia-user-name"><SPAN class="login-bold">what you have written above is perfect and thats the type of things people need to put into complaints to ACCC. &nbsp; &nbsp;If people complain to the ACCC and just put im being screwed by optus they will tell you to complain to TIO &nbsp;.. but if you can build a case to say hey these guys are not doing the right thing and make a direct resembalance to something like above .. &nbsp;it is much better</SPAN></SPAN></P><P><SPAN class="UserName lia-user-name"><SPAN class="login-bold">&nbsp;&nbsp;</SPAN></SPAN></P><P><SPAN class="UserName lia-user-name">&nbsp;</SPAN></P><P>&nbsp;</P>Sun, 19 Mar 2017 22:19:32 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/203750#M5484TezzaP2017-03-19T22:19:32ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/203814#M5494
<P>Well I sent a letter of complaint via registered post to the Optus complaints department in Salisbury SA on the 4th of March. (because of course they dont have a dedicated email for complaints and to call takes about 30 minutes on hold). They still have not responded so today I wrote the TIO and ACCC. Maybe if enough people complain something will be done.</P>Mon, 20 Mar 2017 03:53:10 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/203814#M5494Tortoise2017-03-20T03:53:10ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/203816#M5495
<P>Everyone should be doing that or this sort of thing will just continue.</P>Mon, 20 Mar 2017 03:56:56 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/203816#M5495Fordguy2017-03-20T03:56:56ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/203817#M5496
<P>Everyone should be doing that or this sort of thing will just continue.</P>Mon, 20 Mar 2017 03:57:14 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/203817#M5496Fordguy2017-03-20T03:57:14ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/203898#M5512
<P>Sorry you felt the need to engage the TIO <LI-USER uid="152483"></LI-USER> <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span> A case manager will be in touch with you within the 10 business days outlined by the TIO. Please let us know if you need a hand with anything else.</P>Mon, 20 Mar 2017 21:17:51 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/203898#M5512Esther2017-03-20T21:17:51ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/203999#M5540
<P>The Case Manager &nbsp;and the &nbsp;<SPAN>TIO &nbsp;are going to be very busy as it is just getting worse &nbsp;and more and more customers are going to learn how to do speed Checks and join the que at the TIO</SPAN></P>Tue, 21 Mar 2017 09:36:13 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/203999#M5540RONALD1062017-03-21T09:36:13ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/204006#M5544
<P>optus is the slowest NBN</P>Tue, 21 Mar 2017 18:29:58 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/204006#M5544naik_michel2017-03-21T18:29:58ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/204018#M5546
<P>Hopefully Optus change their attitude towards customers and resolve this soon or they might have a class action heading their way if everyone doesn't get what they are paying for.</P>Tue, 21 Mar 2017 10:59:50 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/204018#M5546Fordguy2017-03-21T10:59:50ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/204033#M5550
<P>&nbsp;</P><P>Optus has a very very slow NBN</P><P>&nbsp;</P><P><U><STRONG>3.50Mpbs download &nbsp;on 100Mbps Optus NBN service every night ! Terrible ! <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></STRONG></U></P><P>&nbsp;</P><P><IMG src="http://netgauge.ookla.com/share/640854791.png" border="0" /></P><P>&nbsp;</P><P><U><STRONG>More proof ??</STRONG></U></P><P>&nbsp;</P><P>Look here since December I signed up to 100MBps/40Mbps plan on Optus NBN.....</P><P>&nbsp;</P><P>Can't get any slower than this: <A href="http://beta.speedtest.net/results?sh=0d7d110f28ec9567d071fc6263b8dc2c" target="_self">http://beta.speedtest.net/results?sh=0d7d110f28ec9567d071fc6263b8dc2c</A></P>Tue, 21 Mar 2017 18:33:15 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/204033#M5550naik_michel2017-03-21T18:33:15ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/204662#M5712
<P>Is this the slowest NBN in the southern hemisphere? here's my data on 100Mbps/40Mbps &nbsp;from the slow Optus NBN line:</P><P>&nbsp;</P><P>(They will try to find all the excuses they can on the phone (Case management) and on this forum with tech support....Repport your results to TIO Obusdman) they will get fined $10,000 per case...</P><P>&nbsp;</P><P>But 2-5 Mbps on 100 Mbps download speed is not acceptable doesn't matter their excuses!!</P><P>&nbsp;</P><P><IMG src="http://netgauge.ookla.com/share/642888525.png" border="0" /></P><P>&nbsp;</P><P><IMG src="https://optus.i.lithium.com/t5/image/serverpage/image-id/4232i51E37B5901589EAA/image-size/original?v=1.0&amp;px=-1" border="0" alt="Screen Shot 2017-03-25 at 8.33.46 pm.jpg" title="Screen Shot 2017-03-25 at 8.33.46 pm.jpg" /></P><P>&nbsp;</P><P><IMG src="https://optus.i.lithium.com/t5/image/serverpage/image-id/4233i1BEFED4DF837ECA7/image-size/original?v=1.0&amp;px=-1" border="0" alt="Screen Shot 2017-03-25 at 8.33.37 pm.jpg" title="Screen Shot 2017-03-25 at 8.33.37 pm.jpg" /></P><P>&nbsp;</P><P><U><STRONG>Want more proof ? Look here on my SLOW Optus NBN 100Mbps/40Mbps plan in Sydney:&nbsp;</STRONG></U></P><P>&nbsp;</P><P><A href="http://beta.speedtest.net/results?sh=0d7d110f28ec9567d071fc6263b8dc2c" target="_blank">http://beta.speedtest.net/results?sh=0d7d110f28ec9567d071fc6263b8dc2c</A></P><P>&nbsp;</P><P>Can't get any worst in Sydney City ! Post your speeds cos they are slacking !</P>Sat, 25 Mar 2017 10:42:04 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/204662#M5712naik_michel2017-03-25T10:42:04ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/206929#M6062
<P><STRONG><IMG src="https://optus.i.lithium.com/t5/image/serverpage/image-id/4359i2C8E3D9A9B561CB1/image-size/original?v=1.0&amp;px=-1" alt="NBN Speed.JPG" title="NBN Speed.JPG" border="0" /></STRONG></P><P>&nbsp;</P><P><STRONG>Just ridiculous! Has been like this every night for months! Thinking of switching to another provider? Any suggestions?</STRONG></P>Tue, 11 Apr 2017 11:11:18 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/206929#M6062SVP76932017-04-11T11:11:18ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/206940#M6064
<P>The Optus NBN Network is just a joke! I really hope this ACCC speed monitoring trial shames Optus. They are already lost their 2nd largest fixed internet provider status, but with the way Optus treats their network and customers they'll be number 4 in no time!</P>Tue, 11 Apr 2017 12:22:11 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/206940#M6064benschued2017-04-11T12:22:11ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/209598#M6432
<P>Sounds like history repeating itself in our area Optus when will you learn</P><P>we moved to you at great expense and trusted you and have been significantly let down by you</P>Fri, 28 Apr 2017 11:32:29 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/209598#M6432Sadjen2017-04-28T11:32:29ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/209687#M6438
optus is cutting costs by shaping its customers. we know they do it, and i highly recommend the TIO. they lie and lie and lie. they blame it on congestion. and future upgrades planned, but when? if you cannot afford your own infastructure to handle all clients, and give all promised speeds, you have no business handing out nbn plans optus. none at all. if we are so badly "congested" as optus puts it, we need upgrades. same with the crappy sagemcom routers they hand out, all cheaply made, all cost cutting. its digusting how they treat their customers. and the cost! 90 bux a month for 400 k a second? ha ha ha. cool story optus.Sat, 29 Apr 2017 08:30:34 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/209687#M6438kimandlee2017-04-29T08:30:34ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/209929#M6491
<P>&nbsp;</P><P><LI-USER uid="164885"></LI-USER>&nbsp; Hey Mate I know your pain.</P><P>&nbsp;</P><P>When doing speed test, better choose the server closest to you.</P><P>&nbsp;</P><P>Another way is for you to log onto your router and see what speed is being reported under advanced settings. This would give you a better idea of how much you should be getting.</P><P>&nbsp;</P><P>Geez , your Latency amount is so large</P>Mon, 01 May 2017 00:10:55 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/209929#M6491Davo192017-05-01T00:10:55ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/341143#M9707
<P>I connected up to NBN at the lowest speed I think 25 mbs and that is what I get compared to the 3mbps on my ADSL 2.</P><P>When I had it connected it only took a hour or so to get it up and no complications with the instructions provided.</P><P>I went on the $80 NBN plan that gave me free calls to any mobile network and STD calls anywher in Australia.</P><P>I also had thrown in the Fetch box that is incredible with its content.</P><P>I did have to change my telephones from the plug in type in the wall in different rooms in my house. I bought a Uniden set with a master control and 2 other telephones that worked via WI FI. No problems there either and certainly better than my old plug in telephones. No problems with the NEW modem they sent me.&nbsp;</P><P>I am connected to a node where copper is still used and not a problem</P><P>I am more than satisfied with the change over and the changeover to NBN from Optus. Have used Optus for many years and never a problem with any problems I had. As far as I am concerned Optus needs a pat on the back for excellant customer service. Sorry to hear about people having problems but could stem back to NBN CO as I never had a problem with my ADSL before making the change to NBN.&nbsp;</P><P>Before changing over I did a lot of research and was very concerned and actually just wanted to stay on my ADSL 2. My fears were unfounded as the transition was smooth and I love the speed.&nbsp;</P><P>I hear Consumer affairs are getting a lot of complaints but I suggest with a few of these it is the user who has created the problem and they should find someone to assist them who have already installed NBN or a Computer geek who will install it for you at a small charge. Happy computing. To those having problems I know how frustrating it can be and how angry it makes you but perservere and you will end up with a better service.&nbsp;</P>Sat, 11 Nov 2017 02:41:07 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/341143#M9707johnperth2017-11-11T02:41:07ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/342597#M9752
<P>Hey <LI-USER uid="14356"></LI-USER>, thanks for taking the time to send through some great feedback. The experience does seem to differ based on which NBN access technology has been rolled out in the customers area. There are those out there like yourself who are thrilled with their new service where as others have been less than impressed.</P>
<P>&nbsp;</P>
<P>We're always happy to help any customers experience issues with their new or current NBN service. If you have any questions for us, please send them through <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P>Tue, 14 Nov 2017 13:30:43 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/342597#M9752Dan_C2017-11-14T13:30:43ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/469905#M13380
<P>I can understand the problem perfectly! I do a spped test (Telstra) and get 18/6 say but cant load pages as they always time out. If I get to download I mostly run around 200 KBS on a local site or 1-2 KBS from say the US. I admit I can get bursts of far higher speeds but they are erratic and short lived. I was actually getting far, far, far better stable results on ADSL+2. The speed averaged 7 MBS but was constant and therefore faster downloads than NBN. I must ask if there is any chance of reverting to the old technogogy as the new is RATSHIT!</P>Fri, 31 Aug 2018 02:16:44 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/469905#M13380RNH2018-08-31T02:16:44ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/471153#M13419
<P>Same here and in my case no release from contract.</P><P>&nbsp;</P><P>so in eighteen months time they can go to hell and back as I will nevervbe back.</P><P>&nbsp;</P><P>ripped off...</P>Mon, 03 Sep 2018 07:56:44 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/471153#M13419SteveGee2018-09-03T07:56:44ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/471174#M13421
<P>I dont have a problem I suggest it is not Optus causing the problem. I have heard Telstra customers complaining a lot more and they have outages every week. I Really think it is NBNCO who are the problem. Having said that I have had NBN connected to the Node for a couple of years now. My speed on on ADSL 2 was around 3 mbps down and it was ok. My latest speedtest on NBN shows 25 MBPS and 4.63 MBPS. Pretty fast compared to what I used to have. Downloads are very fast.&nbsp;<BR />I do hear a lot of people complaining about their NBN with different ISP's.&nbsp; One of them is the unreliability of the service with constrant drop outs. In the time I have had NBN I have not had any outages. Under ADSL2 I had a couple but usually the fault was at the exchange. e.g the module had malfunctioned etc.&nbsp;<BR />Sorry I cant help sorting out for the ones with problems but I suggest NBN CO be your first stop if your problems have started with your connection to NBN. It must so stressful and frustrating with computers playing such a big part in our lives now.<BR />Heres an article that might help..<BR /><A href="http://www.abc.net.au/news/2017-07-26/how-to-check-if-your-nbn-plan-is-delivering-speeds-as-promised/8745998" target="_blank">http://www.abc.net.au/news/2017-07-26/how-to-check-if-your-nbn-plan-is-delivering-speeds-as-promised/8745998</A></P><P>&nbsp;</P>Mon, 03 Sep 2018 08:29:50 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/471174#M13421johnperth2018-09-03T08:29:50ZRe: How Slow can NBN Go??? Come on Optus get your act togetherhttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/471317#M13423
<P>G'day mate, thanks for the info and link. I tried the OZ Broadband test alongside the Telstra one and was shocked at the result. Telstra showed 21mbs whilst OZ showed 1.4mbs. I tried multiple times with virtually the same results. No wonder I felt my old ADSL+ was better!. I guess I am going to be stuck with this disasterous mistake for another 23 months! Thanks again.</P>Mon, 03 Sep 2018 22:30:13 GMThttps://yescrowd.optus.com.au/t5/NBN/How-Slow-can-NBN-Go-Come-on-Optus-get-your-act-together/m-p/471317#M13423RNH2018-09-03T22:30:13Z