Payments

We accept PayPal and credit card as methods of payment.

Shipping from Australia

Items are shipped on a Monday, Tuesday, Wednesday, and Thursday.

Standard Australia Post take 2-6 business days from time of posting to reach you . Please contact us if you would like a faster method of postage or whether you would like to pay extra for insurance cover.

Items upgraded to Express Post should arrive within 1-2 business days from time of posting (Next day delivery if you are in the metro area.)

Prices quoted for international post are for International Economy Air Mail. This service can take 10 plus business days to reach you and does not include tracking. We strongly urge you to upgrade to International Standard Mail which does provide tracking. Please note that you have the option to upgrade to International Standard Mail at checkout.

This service is faster (6 plus business days) and is a more secure method of shipping as it provides tracking.

We take no responsibility for items damaged or lost by Australia Post or International Postage Carrier.

You have the option of adding insurance cover to your parcel. Cover costs $9.60 for the first $100 of your item's specified value, plus $2.50 for each additional $100 (or part thereof).

It is your responsibility to ensure that your listed Etsy address is current and correct. Postage charges are subject to change without notice.

Returns & Exchanges

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Returns and exchange details

All our items are vintage or pre-owned unless otherwise stated. It is important not to expect our items to be in new condition as vintage items will almost always show some degree of wear. Every item is inspected thoroughly, and any major faults will be noted in the item description. In the event that an item is faulty and listed incorrectly a refund may be granted, however, we do not accept returns for change of mind. If you have any queries, please contact us prior to buying and we will be happy to help.

When making a purchase through Vintage Sole on Etsy it is important to note that the entire transaction (including selection, correspondence and payment) must take place through the Etsy platform. Items purchased through Etsy cannot be exchanged for items at any of the physical retail locations - Vintage Sole Fitzroy, Vintage Sole Windsor or Vintage Sole Melbourne.

Additional

Open Hours

Our online store operates from Monday to Thursday, 10 am-6 pm, Australian Eastern Standard Time. Please be patient with questions and queries as they will only be responded to during these times.

Sizing

For each item we provide an Australian sizing estimate. Please use this information in conjunction with the images and the model’s measurements to determine if the size is right for you.

Often the estimated size we provide is different from the size marked on the label. This is due to different countries, eras, and brands having different sizing parameters. The size we have chosen is the one that we feel best reflects current Australian sizing.

Shopping Online vs. Physical Retail

Items listed online, are exclusively available online. (These specific items are not located at any of our 3 stores.) When making a purchase through Vintage Sole on Etsy it is important to note that the entire transaction (including selection, correspondence, and payment) must take place through the Etsy platform. Items purchased through Etsy cannot be exchanged for items at any of the physical retail locations - Vintage Sole Fitzroy, Vintage Sole Windsor, or Vintage Sole Melbourne CBD.

Condition

All our items are vintage or pre-owned unless otherwise stated. Thus, it is important not to expect them to be in new condition as vintage items will almost always show some degree of wear. That being said, we are committed to providing excellent quality vintage garments and accessories. Every item is inspected thoroughly and any major faults will be noted in the item description.