Humans always converse within context, so do our chatbots

Talking with a bot without context recognition capabilities sucks — you will need to repeat again and again while discussing things you have mentioned before

Don’t repeat yourself

While conversing about a particular topic with our chatbot, you don’t need to repeatedly mention the topic. Just use ‘it’ and the chatbot will understand what ‘it’ is referring to. The bot understands the context of your conversation.

More natural conversation

Similar to how humans converse with each other, they don’t mention the topic of the conversations repeatedly. They understand the topic and the context of their conversation. Our chatbot’s ability to recognize the context of conversation makes talking to the bot feel natural.

How can our chatbot recognize conversational context?

Determine the flow of conversation

We design how the conversation should go. The chatbot should be leading the customers towards a specific goal.

Identify relevant intents

With the designed conversation flow, we identify the intents that will take part in the conversation.

Add the context to the intents

In each involved intent, we pass in some context to the conversation. There we go, a chatbot that could recognize the context of conversation.

Feel the difference when you talk to a chatbot that recognizes conversational context