Tag: Communication

Dr Ken Hudson shares eight pieces of advice on being disruptive – to yourself. Brad Jakeman, the president of global beverages group PepsiCo says: ‘I try and drive this notion in the organisation that unless we’re constantly thinking about how we disrupt ourselves someone will come along and disrupt us.’ But how do you disrupt…

The work environment has changed. Change has become the norm. Also the truth level of employees has decreased. This can lead to increased dissatisfaction and decreased productivity. Here are ten techniques for motivating your employees to succeed during chaos. 1. Take Care of the Little Things Doing the little things well will show that your…

There never seems to be enough hours in the day to complete the tasks and projects collecting dust on the top of your desk. But managing your time means working smarter – not longer. In other words, you need to learn how to prioritise. For many assistants, learning how to establish and maintain priorities is…

By Jenny Strachan* I was watching the smash hit 'Jersey Boys' the other day when it struck me that it provided a perfect example of how men and women think differently. The Boys’ big hit was “Big Girls Don’t Cry”. The title seems to make simple sense but in fact it’s complete nonsense - because…

Queensland Rail owns, operates and maintains a substantial investment in its Telecommunications Backbone Network (TBN). Supplemented by external services, the TBN is used to support Queensland Rail’s operational and business communications. In the lead up to the ARA’s Telecommunications and Train Control Conference, we are joined by Therese Miller, General Manager Train Operations at Queensland…

A vital part of running a successful project is to develop and maintain good relationships with those who will be affected by its outcomes. However, identifying stakeholders and managing their expectations takes effective leadership skills, excellent communication and an understanding of what drives the individuals involved with the project. Good stakeholder management not only ensures…

Emotional intelligence (EI) is the ability to recognise, evaluate and control your feelings, whether it’s anger, fear, sadness, pleasure or love. Those with high EI are able to identify these emotions easily in others, enabling them to be empathetic and form connections with colleagues, families, friends and even strangers. Having the ability to control your…

Leadership skills may come naturally to some, but many people are still apprehensive about public speaking. Here are five tips for engaging your audience more effectively and honing your negotiation skills through the lectern. Be loud and clear It may seem obvious, but mumbling through your speech or presentation isn't going to inspire confidence. Train…

Whatever industry you work in, email communication is likely to be a part of the job, making it vital you brush up on your etiquette when sending messages. This is particularly true if you are in a leadership position, as no matter how good you are at conveying information in person, you won't always have…

Public speaking is rarely easy. Whether you're inexperienced, talking to a large group of people or are presenting to high-profile executives, there are a number of factors that may have you especially nervous when public speaking. Many speakers tend to become introverted in these circumstances and read mechanically from a prepared script and slideshow. Here are…

Congratulations! You've worked hard, shown your determination and secured a much-earned promotion, meaning you're ready to take on your new role with aplomb. However, if you're new to management there may be a few skills that you need to pick up quickly, or at least fine-tune the ones you already have (it's unlikely you'll have…

Showing confidence through your body language is one of the most important skills to develop as a public speaker. Engaging an audience is more than just about keeping the content interesting (although obviously that plays a big part) - you must be able to convey the information in an interesting and eye-catching way. Invoking emotion…