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Welcome to the Greater Vancouver Chapter of the Association for Change Management Professionals! We are dedicated to advancing the discipline and profession of change management, while supporting our members in developing individual and organizational change capabilities.

Rao led the IT team of province of BC
on a Canada-wide project coordinated by Canadian
Blood Services called the Highly
Sensitized Patient (HSP) program. The program is intended to
exponentially increase kidney transplant opportunities for patients who are at
a much higher risk of rejecting a kidney. Previously the wait lists for these
hard-to-match patients had been provincial and patients only had access to the organs
of donors from their respective provinces.

Change: Move HSP kidney transplant wait
lists from being province-focused to national-focused and enable sharing of
donor kidneys across Canada for these hard to match patients.

Ensure you have an effective sponsor
coalition – In Rao’s case, it was critical that he had, among others,
nephrologists on his sponsorship team who were visibly and actively championing
the change with their colleagues

Link the project objectives to
patient health – If you’re trying to influence people to care about the change,
show them the link between people adopting the change and improved health care
outcomes

Create a sense of urgency – The
sponsor made BC’s participation in the HSP program a priority and conveyed that
commitment throughout the organization.

Audience suggestions

Rao also asked their audience for their feedback on
additional CM techniques. Responses included: sharing transplant patient
feedback with project team and people who needed to change processes; creating
communications materials which explained how process changes would directly
impacted a patient’s life; and making the case for having dedicated change
management support in similar projects in the future.