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AXELOS IT Service Management - ITIL® 2011

ITIL provides a systematic and professional approach to the
management of IT service provision. Based on expert advice and input from
users, ITIL guidance is both current and practical, combining the latest
thinking with sound common sense and guidance.

Using an holistic approach, ITIL looks at the lifecycle of a project
rather than delivery sectors, with core lifecycle practices fully supported by
more detailed content specific to industry, stakeholders and practice topics -
strengthening the link between best practice and business benefits.

As the
introduction, and heart, of the service lifecycle, ITIL Service Strategy is
ideal for both service provider executives and their business customers. It
provides a well-defined, best-practice approach to creating and managing a
sound IT service strategy that can deliver significant business
benefits.

Through the
service design stage of the service lifecycle, you can turn your strategy into
a cost-effective plan that meets both current and future business needs. ITIL
Service Design provides a best-practice framework that will give you the
knowledge and skills necessary to design IT solutions that consistently meet
customer requirements and deliver business benefits.

Essential reading
for any IT professional looking to deliver change, ITIL Service Transition
provides best-practice guidance on managing service change in a timely,
cost-effective manner with minimal disruption to operations, customers, users
and the business.

Ensuring the successful,
day-to-day delivery of IT services, service operation is a critical stage of
the service lifecycle. ITIL Service Operation provides best-practice guidance
on efficiently and effectively delivering these services for the benefit of the
business, customers and users.

For the best
possible business outcomes, continual service improvement should be an integral
part of every stage of the service lifecycle. ITIL Continual Service
Improvement provides best practice guidance on identifying and introducing a
cycle of service management improvements, as well as a structured approach for
assessing and measuring services.

ITIL is the most
widely recognised framework for IT service management in the world. This suite
of the five core ITIL publications maps out the service lifecycle and provides
a systematic, professional approach to the management of IT services -
save 29% against purchasing all five individually.

You can receive a
50% discount on the 'ITIL Lifecycle Publication Suite Book' when purchased with
the 'ITIL Lifecycle Publication Suite Online Subscription'. To take advantage
of this offer please call +44 (0)333 200 2425 or email: subscriptions@tso.co.uk.

'Introduction to
the ITIL Service Lifecycle' introduces IT service management and ITIL. It
summarises the best practices described in the 2011 editions' core guidance,
explaining the basic concepts of ITIL and providing information on each stage
of the service lifecycle.

Now updated in
line with the 2011 syllabus, the 'ITIL Foundation Handbook: Pocketbook from the
Official Publisher of ITIL' is a quick-reference revision guide designed to
help students prepare for their foundation exam. It is also a key reference aid
for managers, practitioners, vendors and consultants in the workplace and while
travelling.

Endorsed by the
Official ITIL Accreditor and updated in line with the 2011 syllabus, the
bestselling study aid 'Passing your ITIL Foundation Exam - 2011 Edition' is the
ideal companion for students preparing for their ITIL Foundation
Exam.

This downloadable
PDF provides a short introductory overview to ITIL and ITIL processes. It can
be used as an entry point, giving insight into ITIL and guiding the reader to
specific topics within the ITIL core guidance publications to help them find
out more. It can also be used in its own right to provide basic information
about the ITIL framework and its processes.

ITIL Lite has been
updated to align with the ITIL 2011 editions. This new edition reflects the
latest ITIL best practice, it is aimed at encouraging organizations to adopt
ITIL by selecting and implementing key ITIL 2011 components.

An ITIL process
guide that describes how to plan for, design, transition, operate and improve
service level management. With a practical focus and real-life examples, this
book turns the theory of SLM into practice.

This publication
is a guide to IT service management consulting. It is distillation of
experience in service management with ITIL that should help practitioners,
consultants and managers gain insight on how to approach service management
engagements.

The
purpose of this publication is to provide your organization with a pragmatic
approach to effectively implementing service management, incorporating
practices from the ITIL framework and the ISO/IEC 20000 standard.

Aligned to the
latest ITIL guidance and the Managing Across the Lifecycle (MALC) syllabus,
this study aid from the Official Publisher of ITIL provides guidance to support
students as they prepare for their MALC qualification.

Updated in line
with the ITIL 2011 editions and the Release, Control and Validation (RCV)
syllabus, this quick-reference guide will help you as you study for the RCV
module of the ITIL Intermediate Capability qualification.

Updated in line
with the ITIL 2011 editions and the Operational Support and Analysis (OSA)
syllabus, this quick-reference guide will help you as you study for the OSA
module of the ITIL Intermediate Capability qualification.

Updated in line
with the 2011 editions and Planning, Protection and Optimization (PPO) syllabus
this quick reference guide will help you study for the PPO module of the ITIL
intermediate capability qualification.

Updated in line
with the 2011 editions and Service Offering and Agreements (SOA) syllabus, this
quick reference guide will help you as you study for the SOA module of the ITIL
intermediate capability qualification.

Adopting Service
Governance provides a useful umbrella for a number of frameworks including
ITIL, TOGAF, Cobit, ITSM, BSM, Business Analysis, Programme Management,
Management of Value, Management of Portfolios and Management of Risk by
establishing the top-down governance of an organisation through
services.

This new edition of
Agile Project and Service Management shows how three of the top best practice
approaches for delivering business change and managing IT services integrate
effectively to achieve maximum benefit and add value to
business.

IT is operationally
critical and strategic to an enterprise's success. Implementing best
professional management practices should be a management imperative. ITIL and
COBIT are two of the most widely adopted frameworks for supporting IT
governance and management improvement initiatives.

ITIL Practitioner
Guidance is the essential reference text which accompanies the ITIL
Practitioner qualification. Fully integrated with the ITIL Practitioner
syllabus, this publication is also a practical guide that helps IT service
management (ITSM) professionals turn ITIL theory into practice through case
studies, worksheets, templates and scenarios.

This new edition of
Agile Project and Service Management shows how three of the top best practice
approaches for delivering business change and managing IT services integrate
effectively to achieve maximum benefit and add value to
business.

How information is
recorded, secured, retrieved, changed and disposed of has changed dramatically
in the last few years. New developments in security, regulations, cloud
computing and big data have had a significant impact on how data and knowledge
are processed.