Best Buy CEO Defies Critics

Electronics Retailer Reports Weak December Sales, but Is 'Strong and Profitable'

By

Miguel Bustillo and

Matt Jarzemsky

January 7, 2012

Best Buy Co.'s chief executive shot back Friday at critics who have been calling the retailer a relic, as the electronics giant reported lower December sales compared with the year before.

In a lengthy blog post, CEO Brian Dunn acknowledged that some criticism about his company's performance had merit, calling an episode last month in which the retailer canceled online orders that were placed weeks before Christmas "our fault" and "not representative of how we EVER want to treat our customers."

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Best Buy Co.'s chief executive, Brian Dunn, shot back Friday at critics who have been calling the retailer a relic, as the electronics giant reported lower December sales compared with the year before. Matt Jarzemsky report. Photo: Getty Images