Our Mission Statement

The purpose of the service is to provide excellent primary care that meets the particular health needs of homeless and disadvantaged patients in Watford and Three Rivers in a respectful way that they find easy to access, conveniently situated in appropriate premises.

Values of our Business

Supportive and caring of ourselves and others

Passionate about progress

Provide hope and vision

Encourage development of self respect

We make a difference

Health InclusionMatters - a GP surgery for the homeless

Health Inclusion Matters opened in 2003 to offer enhanced access to primary health care for homeless and disadvantaged people living in the Watford and Three Rivers area. 'Homeless' in this context includes people in temporary accommodation, staying with friends or at risk of being made homeless,as well as those who find themselves sleeping on the street.

Homeless people often find it hard to engage with health services and to address this Health Inclusion Matters offers same day appointments in a calm environment with professionals with an interest in and an understanding of the health problems that often arise when a person is homeless.

We can help document health problems with housing departments, and are used to supporting patients with mental health or drug and alcohol issues

Opening Hours

The surgery is open from 9 am to 5pm Monday to Friday, with the doors closed over lunchtime between 1pm and 2 pm. To find out more about consulting times and what to do if you need help when the practice is closed click Find out more

How to register

To register please come and see us and fill in a registration form. Find out more

Registering for Patient Access

Please ask at reception to be registered for on-line access. Once you have registered you will be given your log in details and can access this from the link below

General Data Protection Regulations (GDPR)

From the 25th of may, there is a big change happening to privacy laws in the UK. To find out more about this and read our privacy notice please click on the black and white GDPR tab at the top of the screen.