POLICIES

Children: Out of respect to our other guests and for their own safety, children (12 and under) are not allowed in the service areas. Also, children may not be in the retail area unless supervised by an adult at all times. Avalon appreciates your cooperation.

Reservations: Appointments are recommended. Confirmation calls are done the day before your reservation. A credit card or gift certificate is required at the time of booking to ensure the observance of our cancellation policy.

Punctuality: We ask that you arrive at least 10 minutes prior to all spa services so that you may change, relax and receive the full benefit of your reservation time. Any client arriving 15 minutes past the time of his or her reservations may be asked to reschedule or shorten their scheduled service time.

Cancellation: We do understand that changes in your schedule may occur. As much advanced notice for rescheduling or canceling is greatly appreciated. A 24-hour notice is required to change or move an appointment. Cancellations with less than 24-hours notice will be charged 50% of their services. No-shows will be charged full price. We reserve the right to ask for a credit card at the time of reservations.

Payment: We accept cash, checks and the following credit cards: Visa, MasterCard, American Express and Discover.

Gratuities: If you desire to leave a gratuity to a staff member it can be left as cash or check (tip envelopes are provided at the front desk). Unfortunately, gratuities cannot be left on debit or credit cards.

Cell Phones: Out of courtesy to our other guests, we ask that cell phones be switched to silent mode and to please keep the volume of your cell phone conversations to a minimum while at Avalon.

Redo/Refund Policies: Request for redo for hair or nail services must be made within 72 hours of initial service and must be done by the same technician or one at the same price point. Aveda does not take returns on makeup products. All makeup, travel products and brush sales are final. All other products carry a 30-day grace period (also cannot be more than half used) during which they can be returned for credit or exchange.

Gift Certificates: Avalon gift certificates are only good at this location and cannot be exchanged for cash and are non-transferable. Once issued they will expire 1 year from purchase date.We do accept Aveda Gift cards (these are purchased at Aveda RETAIL ONLY stores- Park Meadows and Cherry Creek). E-Gift cards purchased on Aveda.com are only good online. They can not be used at any store location-ONLINE ONLY!