NW Natural offers a Customer Acquisition Services Consultant 2 opportunity to interested applicants. The following is a summary of the position specifics.

Purpose of Position:

Represents NW Natural to new and existing customers to initiate and fulfill promotion of services utilizing knowledge of NW Natural’s investment requirements, policies, procedures and service offerings. Manages complex projects to ensure company requirements and customer satisfaction benchmarks are met. Manages the concerns of customers and addresses issues, questions, and disputes.

Position Essential Functions:

Actively participates in and promotes all aspects of marketing programs.

Assists customers with equipment comparisons and comparative energy rates, Determines readiness to buy, refers appropriate leads to contractors, identifies applicable programs, coordinates the installation of service line and equipment, and coordinates financial arrangements for customers.

Interfaces frequently with appropriate Company staff towards completion of gas service/meter installation for new customers.

Serves as an advocate for process changes (internal focus) by building the case for change and working across NW Natural work groups to identify opportunities and solutions for improvement.

Participates on and contributes to intra- and inter-departmental teams to address customer service requirements such as increasing customer satisfaction and those which concern NW Natural’s service, product, business, or regulatory developments.

Provides superior customer service to address customer concerns or implement service improvements.

Supports Company’s commitment to a culture of safe work practices.

Experience Required:

Position Qualifications:

Bachelor’s degree in marketing, business or related field and a minimum of 5 years’ experience in marketing/sales/account management or an equivalent combination of education and experience.

Knowledge of marketing concepts, theories, and approaches, including sales promotions, market advertising, finance, and economics. This knowledge may typically be acquired through 4+ years of applied sales/marketing experience; and/or applicable college-level training/degree with a marketing emphasis.

Experience with financial modeling.

Knowledge of NW Natural’s products and services. Ability to learn and apply knowledge of natural gas equipment and its applications, supply conditions, competitive advantages and availability.

Track record of presenting self as a positive representative of the organization; projects confidence, alertness, and energy; ability to grasp the nuances of appropriate behavior for the situation

Application Process: To be considered for this position, submit a complete electronic application including a cover letter and a resume. Applications will be reviewed once application deadline has passed.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class

Posting End Date:November 24, 2017

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The 2018 Planning Committee would like to remind you to recognize your employees and your utility with NWPPA’s annual Engineering and Operations Conference awards. For information on the different awards and criteria, go to www.nwppa.org/eo/awards/. ... See MoreSee Less