Hi Renae, I'm sorry to hear you're having an issue with your iPad. Let's see what we can do to help. Please call our customer service line at 855-463-9333 or send an email to exedelistens@viasat.com. Thanks

My kid messed around with the settings on my routor, now I can't log on to it....(if I had it to do over again I don't know if I'd have kids again...
Is there a way to set things back to default?
It was working great before. Thanks

There's a recessed button on the back of the modem/router combo you can press for 30 seconds. After, reboot the modem and everything should back back to manufacturer settings. The default wifi name is labeled SSID on the sticker on the modem, the password is labeled Key.

Hi Dan wm4bama has a great point. Are you using the Viasat WiFi modem/router or another router? If is not the ViaSat/ WiFi modem/router, you will need to get the owners manual from the manufacturer of your router.