Abel Womack Goes Green with Paperless Work Orders

Abel Womack’s iTech wireless work order system is fully deployed.

As of September 2010, Abel Womack has fully deployed iTech, our wireless work order system, for the service technicians via Panasonic Toughbook computers. The iTech system eliminates the need for field paperwork for Abel Womack and our customers.

The wireless work order makes customer interactions faster and more convenient. PDF copies of work orders are emailed to the customer for easy storage, eliminating paper filing and simplifying customer procedures.

The tablet PCs, with web access, have improved the quality and reliability of complex “on the spot” decisions. Technicians are able to gain immediate access to the latest technical information, thus increasing the rate of first time completion for the repair. The customer’s equipment is back up and running as quickly as possible.

Below is a sample of a wireless work order that the customer receives upon completion of the work.

About the Author

John Croce is the CEO of Abel Womack, Inc. and has been with the company for his entire career.