// the same about pronto/web/html/reports, pronto/lib, pw/apps3rdparty/forms; all the directories exist

ANSWER:

The "Cannot serve directory" means that there is no defined default page as defined by the DirectoryIndex directive. Sample DirectoryIndex from the htttpd.conf file:Winter Casual 21 Dress Forever Boutique# DirectoryIndex: sets the file that Apache will serve if a directory# is requested.#DirectoryIndex index.html download.html index.htm

In BPPM, there is no index.html, download.html, or index.htm files in C:\Program Files\BMC Software\ProactiveNet\pw\pronto\web\html\scripts (or in the other directories that were mentioned), so the message is normal & expected. Although Apache calls it an error, BPPM is working as intended.