Please be at the bus terminal at least 30 minutes before departure time.The voucher allows you to travel only by date and time written on it.

You can use 12Go voucher as E-ticket when you check in at the operator’s counter.

The operator will not accept baggage that contains flammable goods, pets, weapons, strong smelling food, objects that contain liquids, fragile packages and packages that are too big or too heavy to be transported.

The ticket CANNOT be changed date/time or route. For any change you would need to cancel the ticket and make a new booking. To cancel the booking please contact 12GO directly through our customer support: https://12go.asia/en/support

Passport data or names cannot be changed once the reservation has been made. Please make sure that your passport is still valid at your travel date or wait with the booking until you have received a new passport.