Customer Experience Associate, Tax & Legal - Tokyo, Japan

About This Job

Location

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 65,000 cities and over 191 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.

We're looking for sharp, policy-minded operations professionals to join Airbnb's Customer Experience team. The team works directly with hosts, guests and third parties on sensitive issues such as our Non-discrimination policy or small claims. The resource will provide support to the global Customer Experience (CX) team on tax/legal topics, and collaborates with the Legal, Tax and Community Policy teams on various projects and initiatives. If you are an excellent communicator, have an interest in either tax or law, and can remain collected and focused in a fast-paced, customer-facing role, we want to hear from you today.

Responsibilities

Help Airbnb hosts and guests in accordance with internal workflows

Meet weekly performance targets

Prepare escalations to senior team members and, on occasion, internal stakeholders