Frequently Asked Questions About Custom Uniforms

Frequently Asked Questions

Q. How is the printing applied?

A. The
lettering is computer cad-cut out of vinyl film then heat and
pressure applied for a durable long lasting bond. The lettering
is completed with a matte finish (non-shiny) for a classic
printed look.

Q. Is the lettering ironed on? How long will it last?

A.
This isn't like the old ironed on lettering of days past. The lettering
and numbers are made from a ultra -thin and durable vinyl. This new
material can be printed on any color fabric and remain sharp and bright.

Q. Do you do sewn on letters/numbers?

A.
Sewn on lettering and numbering is called tackle twill. This requires
additional labor and materials that we don't supply. Most uniform
companies we've found that do offer this service have a 10-12 piece
minimum and up to an $85 setup charge. In order to offer quality
uniforms with no minimum order requirements at an affordable price we
only offer heat-set vinyl lettering and numbering..

Q. Do you do embroidery?

A. The
only embroidery we offer is monogrammed garments - left chest or right
chest in your choice of colors -- see
Sportshirts
link for more info. We also offer heat-sealed embroidery for baseball
caps. You can select up to 3 pre-embroidered letters in 1 or 2 colors
that is heat/pressure applied to a cap or hat. This has the look and
feel of embroidery without the setup cost.

Q. How long does it take?

A.
Generally customized garments are produced and shipped within a 1-2 week
window.

Q. Do you have minimum order requirements?

A. No,
not at all. You may order any quantity of garments and mix & match any
combination of products and services that can be ordered online. We do
have a setup fee of $35 for custom options that are not available online
with less than 12 pieces.

Q. What will my
final product look like?

A. The
final product will resemble screen-printed printing but will be crisp
and sharp.

Q. Do you ship
rush orders?

A. In
some cases we can rush orders but we are limited to availability and
production constraints. Rush orders are handled on a case by case basis

Q. It's been 3
days since I ordered a blank garment. How come it hasn't arrived?

A. All
garments require processing and production time -- even blank ones. We
only maintain a small quantity of inhouse blanks and everything else is
ordered factory direct as needed. We place orders for stock 1-2 times a
week and delivery takes 2-3 days to get to us. Then orders are sorted
and shipped. Shipping time is based on when the order is processed and
completed. See
SHIPPING INFO for more details.

Q. Do you
charge for setup?

A.
There is no setup charge for any options that are ordered online. We can
cut custom logos, stylize just about any font and we have a large
selection of pre-designed logos, mascots and artwork. There is a $35.00
setup for a custom logo with less than 12 pieces. We do offer free
setup with 12 or more pieces and 1/2 hour of free artwork consultation.
Additional consultation is available for $60 per hour billed in 1/4 hour
increments.

Q. Where do you
ship?

A. We
only ship to the U.S. and its territories and Canada.

Q. Where is
your sizing chart and how do I determine sizes?

A.
Click here for the SIZING CHART. The best
way to determine what size you need is to measure around the chest with
a tape measure and refer to our sizing chart. Keep in mind that ladies
t-shirts like the Bella and Hanes Silver for Her run smaller as is the
style. Also team uniform jerseys are intended to by worn by an athletic
build and designed for competitive game play.

Q. What sort of
discounts do you offer?

A. We
offer quantity discounts based on the total items ordered. See
GROUP DISCOUNTS for more info.

Q. Do you give
free samples?

A. No.
Due to the anonymoty of the internet we don't give "Free Samples". If you
want to purchase an item to check quality and sizing then return it to be
lettered or refunded we are more than happy to accommodate your requests.

Q. Do you have
catalogs available?

A. We
do have some catalogs but our website offering is a compilation of
several suppliers offering a huge selection of apparel and uniforms. If
you are looking for something you don't see on our website please feel
free to email
info@hardkor-sports.com or call us at 1-888-574-8600.

Q. How do I
return an item?

A.
Non-customized unwashed, clean and unworn items may be returned for a
refund. See TERMS/RETURNS for more
details. Please note that customized garments are not returnable for
reasons other than defects, flaws or error on our part.

Q. There seems
to be an error on the website -- what should I do?

A. We
would like to know if there appears to be errors, broken links or other
problems with the webite. Contact us at
info@hardkor-sports.com or
you can call us at 1-888-574-8600.

Q. How can I
make sure the color on the screen matches the actual jersey?

A. Color matching can be difficult to
portray on a computer screen. The flat images we use are a single shade
but most fabrics, especially dazzle and mini-mesh may look different at
different angles. Some things to keep in mind are --

Sports uniforms are dyed to match
major team colors.

If ordering shorts or pants, select
the matching fabric.

Q. I received
my garment and it doesn't fit. Can I return it or can you alter it?

A.
Sorry, but in most cases when you order a customized garment and you
didn't select the proper size or made a spelling error then it is not
returnable. In some cases we may be able to remove/alter lettering
using a harsh cleaning chemical sprayed through a 1500psi gun. However,
the materials we use are designed to be permanent and last the life of
the garment. We cannot guarantee that the garment will look like new
and there may be additional charges involved.

TESTIMONIALS

As I promised here are team pictures,

the defense is wearing the dark jerseys and the offense is wearing the white… Again thanks for your help in making the uniforms happen!! Jonathan S, Project Manager

Just a quick thank you for a job well done

The jerseys are part of a senior project my son is doing. He is creating a baseball franchise. the jerseys and hat will make a great addition to his presentation. Thanks again. Kathy W

"awesome service and jersey"

Hi, I just wanted to personally thank you for the awesome service and jersey. I put the order in late and you came through. No customer could ask for more than what you delivered. Thanks again.

He really loved the jersey.

All of his quest signed the back of it and we are going to frame it :) I just wanted to make sure you know that it was a success. Thank you again. Andrea K.

"Great work! Big Hit! "

I just wanted to commend you for the fantasy football hats that I received. Great work! Big Hit! Will for sure put more orders in next week. Great job! - Thank you, Chris P.

"THANK YOU SO MUCH!"

They just came in! THANK YOU SO MUCH! I can't wait to take preorders in the studio and order more for the students. Heidi A.

"extremely satisfied"

The order arrived Saturday, August 9, and I was very happy with the condition of the jerseys, and with the final product. I am very happy to have had an extremely pleasant experience with your company. I have no problem whatsoever in recommending your company to anyone that is in the market for high quality jerseys! Thanks again, Linda M., an extremely satisfied customer in Florida.

"The shirt looks great!!"

My package arrived. The shirt looks great!! Thank you so much for the great service!! Best wishes, Amanda

"Thanks again for going the extra mile"

James, got it and looks great and fits over the original printed name. Thank you for doing that, I am very happy!!! Getting it sewed on now. Thanks again for going the extra mile, says a lot about your company and making your customers happy. Will be sure to recommend you! Tony

"GREAT site!!"

And wanted to let you know we LOVE our Jersey's and I'll be ordering more cause some of my other girlfriends that ride motorcycles want them also!! So thanks for having such a GREAT site!! Yellie da' Independent Biker Chick

That's perfect

That's perfect. Look forward to seeing and wearing them. You are the only outfit that I could find that provides custom individual service and perhaps this could lead to future team orders for you. Thanks again! Vinnie

YOU ARE SO AWESOME

YOU ARE SO AWESOME!!!!!! Please tell your whole staff "Thank You". This time and last time I ordered product, you did everything possible to get my order turned around and shipped out at a very impressible timeframe. I have never experienced such high quality product at such a short turn around time. Your response time to issues and status updates is awesome!!!! You are the best source available (locally and through the Internet) for customized shirts. Thank you, Thank you and Thank you!! Awesome job! Have a wonderful Holiday and I will return again for future business