Terms and Conditions

Terms and Conditions

These terms are issued Frame on and are effective from 1st October 2017. They cover the use of our website – www.frameon.co.nz as well as any Frame on online properties accessible from this website. Use includes visits to our site, purchases on our site, participation in our database and promotions. These terms of use apply to you when you use our website. Please read these terms carefully.

Refunds and Returns

We understand that people change their mind :-) Any item can be returned or exchanged within 30 days of the date of purchase. Return postage costs will be at the expense of the sender unless the item is faulty in which case we will send a return envelope.

Damaged or faulty goods

If one of our products reaches you in anything but perfect condition, please let us know as we want to make it right! Within 30 days of purchase, please email info@frameon.co.nz with details of the fault, a photo and your order name or number and we will get a returns envelope out to you in a jiffy.

Refund process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you whether your refund application has been approved. Approved refunds will be processed back to the original payment method within 3-5 working days of us receiving the return.

We do not refund your freight costs.

We cannot accept responsibility for returns that are sent by non-traceable postage methods and are not received by us. Regrettably, without the items we cannot issue an exchange or refund.

Exchanged items can only be dispatched after the returned goods have been received in accordance with the returns policy. Frame On will cover the postage cost for the exchange or replacement of damaged or faulty goods, or those sent to you in error.

Gifts

If you were the recipient of a gift with a faulty product then please notify us by email and return the item to the address above. Once approved, you will receive a credit for the value of the order so that you can exchange the items for products of equivalent value.

Missing or Late Orders

If you haven’t received your order (in New Zealand) within 14 days of placing it – please contact us at info@frameon.co.nz so we can follow it up. If you fail to contact us within 30 days of placing your order, we might not be able to follow this up. For international orders please allow 1 month for your order to get to you.

Please note, Frame on has no control over postage times once your order has left our premises.

Shipping

We send orders by NZ courier post.

As specified above, original shipping costs are non-refundable however Frame On will cover the postage cost for the exchange or replacement of damaged or faulty goods, or those sent to you in error.

Products and Prices

Prices for our products are displayed in New Zealand dollars including GST (15%) and are subject to change without notice.

Products are available online through the website. We have made every effort to display as accurately as possible the colours and images or our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right to refuse or cancel any orders.

Product resale

By making this purchase you are agreeing that you will not resell our product without our prior written consent.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, re sellers or distributors.

Accuracy of Billing and Account Information

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your e-mail address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirement of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service’s provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Our website is intended to provide information for people shopping our products and accessing our services, including making purchases via our website and registering on our database to receive e-mails from us.

While we endeavour to supply accurate information on this site, errors and omissions may occur. Frame on does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

While we endeavour to supply accurate information on this site, errors and omissions may occur.

To the extent permitted by New Zealand law, Frame on makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.

This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.

Frame on reserves the right to alter, modify or update these terms of use. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

Contact Information

Questions about our Terms and Conditions should be sent to info@frameon.co.nz