FAQ

Generally it is the day before the event from 4pm – 8pm. However, this can change. Please check the event page for details on packet pick up time and location for your specific event.

Can I pick up my packet the day of the event?

We generally recommend you pick up your packet the day before the event at the packet pick up location. However, we understand that is sometimes difficult and do allow packet pick up the morning of. We recommend getting there as early as possible if that is the case as all capes are given on a first come, first serve basis and the popular colors usually go quickly.

Can my friend/ family pick up my packet for me?

Yes. Please make sure they have your full name as that will be required when they pick up your packet. Please check the event page for other details specific to packet pick up for your event.

I am having trouble registering, where can I get help?

If you are having problems after 4 p.m. the day prior to the run please see one of Superfly Running staff members at packet pick up, otherwise you can contact us at 856-777-8737 or service@superflyrunning.com

What time should I arrive?

Generally the fun and packet pick up open at 8am. We recommend you be there as close to that time as possible. Please check the event page for other details specific to your event.

Can I bring my dog/pet?

Generally we say no. Though most of our events take place in public parks. So if you have questions about this please double check with the venue for your event. This is not something we regularly track.

Where can I park?

Parking varies by location. Please check the map on the event page for details on parking. You may have to zoom into the map for the specific venue to see the details of the event.

Can I push a stroller?

Yes, strollers are welcome! Please note that only registered runners receive a cape and medal, so if you want your child to receive a cape and medal, they will need to be registered. Only participants with a bib (given out at packet pick up) will receive a finishers medal.

Is the run timed?

The Halloween Hustle is a family friendly, superhero themed 5K and is not officially timed. Only registered runners receive a cape and medal, and your bib is how we know you are a paid registrant.

More questions?

Please make sure to double check all the FAQ questions on the left. If your question is not yet answered please email us at: service@superflyrunning.com. Please note that if it is the day before the event it is unlikely you will get a response depending on what time it is you send us your questions.