Q: Unable to find the app in the App Store or Google Play Store.

Q: Clips are not deleting.

A: Refresh the Owl Car Cam app by closing it and reopening it.

Q: Unable to share clips

A: Make sure the video plays in your clips section before sharing. Sharing to Owl news gives you a loading screen and progress bar letting you know that we are preparing your video for sharing to Owl news. You want to make sure it completes before leaving the app.

Q: I sent a clip via text but the recipient can’t view the clip.

A: If the recipient is unable to load a clip shared via text, please resend the clip. This is also dependent on network coverage. When you share a clip via text it downloads the clip from the cloud then sends as a text.

Q: App is not scanning QR code.

A: In the rare case that the Owl Cam app won't scan the QR Code and pair, try one of the following:

Close the Owl Car Cam app and reopen it.

Restart your phone.

Uninstall the Owl Car Cam app, then reinstall it on your iPhone.

Q: Live view has a delay.

A: There is a slight delay due to the time it takes to transfer data from your Owl Car Cam to your phone.

Q: Live view isn’t responding.

A: If live view is not responding it means you are in an area with poor cellular or network connection.

Q: My clips aren’t uploading to the Clips section of the app.

A: This is dependent on your network coverage, with the Owl Car Cam and your iPhone. When you have a stronger connection the clips with automatically load in the Owl Car Cam app.