I've just updated Book Six with a new appendix: 'Calculation Table for Animals Carrying Tropical Fruits in an ITIL environment'.

UJ

What kinds of fruit? Lychees, rambutans and longans are much smaller and lighter than coconuts or durian. And what kinds of animals? Elephants? Tigers? Spider monkeys? Pythons? What is the maximum weight and number of units that any of these animals should carry?
Is there a CMDB?_________________DYbeach
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis
PMI CAPM (R)

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell

I dont know what a ITSM Service co-ordinator is as I have never head of that.

IT service co-ordinator in an SM context?

Service co-ordinator with massaged image?

Oops! I've just alienated another prospective employer _________________"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718