Contact US! Trainer's Manual

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CONTACT US develops high-end professional English language communication skills for the BPO industry. This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It includes model answers to the activities and keys to exercises as well as photocopiable materials.This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail.

Title

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Contact US! Trainer's Manual

Author

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Jane Lockwood, Hayley McCarthy

Publisher

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Cambridge University Press - 2010-06-21

ISBN-13

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