Information and Assistance

Information and Assistance is the core service of the Aging and Disability Resource Center of Waukesha County (ADRC). Information and help is available for a variety of questions and concerns of importance to adults with disabilities, elders, and their families. Information and assistance may range from sharing information and responding to requests, to in-depth conversations that take place over time.

Short-term case management and follow-up services are available, including advocacy, monitoring of client needs, and development and implementation of individual service plans. Services are coordinated with various community organizations and referral is made to community and/or ADRC programs based on assessed needs. Information and assistance includes follow-up to find out how well-proposed solutions worked, and if there is a need for any additional information or service.

The ADRC is designed to be a single entry point for accessing services in the long term care and aging network. The ADRC Team can:

Assess needs,

Consult with family,

Provide information about programs and services,

Connect you with services,

Act as an advocate, and

Coordinate emergency intervention.

The ADRC team can help you answer questions due to:

Injury to yourself, friend or member of your family,

Consequence of a condition which you, a friend or family member may be experiencing,

Questionable events regarding the health/illness of a person,

Crisis which occurs, and

Preparation for the future.

The ADRC can provide information to anyone with a question or concern regarding adults with disabilities, elders, and their families, including:

Adults with disabilities

Older adults

Advocates

Caregivers

Family members

Health care providers

Information and referral providers

Social service providers

Public inquiries

The ADRC maintains informational material concerning issues and resources related to aging, physical and developmental disabilities, and mental health and substance abuse. The ADRC Resource Guide, a directory of useful information and resources, is available through the ADRC.