Frequently asked questions

With a QuickBooks Payments Account, you can securely email an Invoice with a pay now button. You can provide your customer with the option to pay by Credit Card, Debit Card and / or ACH Bank Transfer. It is up to you. When you customer opens the online Invoice, they can then click Pay Now and chose to Pay by Credit, Debit, or ACH Bank Transfer. When your customer pays you, your books will auto-update and your money will be auto-deposited into your bank account.

Does QuickBooks offer Recurring Payments?

Yes - with a QuickBooks Payments account you can set-up recurring Payments. If a customer pays you the same amount consistently, you can navigate to the Sales Receipts workflow and choose Make Recurring to set-up a recurring credit card or Bank Transfer payment. QuickBooks will take care of the on-going payment from here.

What mobile application should I use to process payments on the go?

If you are are QuickBooks Online user, you should download and use the Quickbooks mobile application. If you are a QuickBooks Desktop user, you should download and use the GoPayment app.

Do I have to sign up separately to accept credit cards AND bank transfers?

Nope. The great thing about QuickBooks Payments is that it includes all forms of payment acceptance in just one account. Use what you want, how you want to get yourself paid faster.

Can I control what type of payment my customer pays by?

Yes, you are in full control of how your customers can pay. When you add a Pay Now button to your emailed invoice, you'll have the ability to turn on or off credit card processing and bank transfers for that particular invoice. So say you have a $15,000 invoice you only want paid by Bank Transfer. You got it. Just uncheck credit cards when you are sending your invoice and your customer will only be able to pay by Bank Transfer. If you leave both credit card and bank transfer options on, you're likely to get paid even faster since more customers prefer to pay by credit card, but the choice is up to you. You can always resend an invoice at a later time and re-enable both payment types as well. It's that flexible…and it's that easy.

I already have a QuickBooks payments account. Can I use it with QuickBooks Online?

If you have been using a QuickBooks Payments account with QuickBooks Desktop or GoPayment, you can link it to your QuickBooks Online account by navigating to Company Settings -> Payments. Click “Connect” and follow the prompts to connect your existing account.

When will I receive my money after I process a payment with QuickBooks?

For QuickBooks Online: Credit card payments deposit in 2-3 business days and Free ACH Bank Transfer payments deposit in 5 business days.

I have an Ecommerce Store. Can I use QuickBooks Payments to accept payments in my Ecommerce Store?

If you're using Shopify as your storefront, you can leverage QuickBooks Payments to manage payments. With QuickBooks Online, you can sync your Shopify orders to your QuickBooks Online account and enjoy seamless financial reporting with just a couple of clicks.

You can quickly and easily import all your orders and refunds from Shopify into QuickBooks Online, and you can choose to automatically sync order data and export historical data from your Shopify account.

Mobile payments requires download and use of the QuickBooks Online mobile app or the GoPayment mobile app; click here to view GoPayment compatible devices. Mobile card reader is a standalone device, available at no additional cost to new Intuit QuickBooks Payments customers.