inRESONANCE Service Updates

Service updates are posted here, published automatically on the iR home page and available for subscription as an RSS feed.

Web Services Scheduled Maintenance March 25

Posted:
Mar 15 2016 - 2:29pm

We have scheduled maintenance on our web cluster for Friday, March 25, 4:30 AM to 10:00 AM EDT. All inRESONANCE web services will be off line during this time. This includes Inquiry and Application forms, Recommendations, Events, Notifications, School Forms Online (SFO), Family Access Module (FAM), online Giving Forms, and BillPay. This does not affect Schoolyard websites.

Update 9:30am EDT: The maintenance window has been extended to 11:30 AM EDT. Please watch this page for any further updates.

Update: 11:30am EDT: The maintenance has concluded. All services have been restored.

SSO with Blackbaud (Whipple Hill) Service Outage (RESOLVED)

Posted:
Feb 10 2016 - 2:13pm

Blackbaud has reported an issue where SSO authentication services are not operating as expected. As a result, end users may experience difficulties authenticating to inRESONANCE web services. We are actively working with Blackbaud to address the issue and will provide updates as they are available.

UPDATE: As of 2:17PM ET, this issue is resolved.

SFO, PWS, GWS, and FAM Maintenance Window

Posted:
Sep 24 2014 - 2:49pm

On Thursday, September 25th between 3:00 AM and 3:15 AM ET, the server cluster which hosts all instances of SFO, PWS, GWS, and FAM will undergo routine maintenance. During this maintenance, end users may experience unusual behavior including difficulty submitting forms. Users who experience trouble should wait a moment and try their form submission again. We have scheduled this maintenance for a time period which typically has the lowest user load. We appreciate your patience.

SFO, PWS, GWS, and FAM Maintenance Window

Posted:
Jul 8 2014 - 9:46am

On Monday, July 14th between 3:00 AM and 3:30 AM ET, the server cluster which hosts all instances of SFO, PWS, GWS, and FAM will undergo testing of the failover systems. These systems are designed to provide high availability service in the event of a hardware failure. During the test, end users may experience unusual behavior including difficulty submitting forms. Users who experience trouble should wait a moment and try their form submission again. We have scheduled this test for a time period which typically has the lowest user load, and the testing is designed to take only a few minutes. We appreciate your patience during this test.

Heartbleed Update

Posted:
Apr 18 2014 - 2:50pm

As a precautionary measure, we have installed a new SSL certificate on all inRESONANCE servers and revoked the old one. All users of inRESONANCE servers should take the additional precautionary measure of resetting the password for any accounts that may exist on these servers. If you need assistance or further information, please contact support at support@inresonance.com.

We don't normally publish updates on security vulnerabilities since keeping our servers up to date with the latest security patches is part of our regular maintenance, and generally involves no service interruptions for end users. Since this latest "Heartbleed" vulnerability is serious enough and has attracted enough attention from the public, (and we are starting to get a lot of questions from our customers and end users), we thought it warranted a public statement.

In short, all services provided by inRESONANCE have been patched against the CVE-2014-0160 vulnerability. There is a wonderful utility provided by Filippo Valsorda where you can test a specific site against this vulnerability.

If you have any specific questions, feel free to reach out to our support team (support@inresonance.com) for more information.

(Note: As of the time of publishing this note, both of the sites mentioned above are overwhelmed with requests, and page loads are very slow.)

PWS2 Applications and IE9 - Problem Resolved

Posted:
Dec 4 2012 - 7:15am

As of 7AM EST, all PWS services are back to normal. IE9 end users can again access their online application.

PWS2 Applications and Internet Explorer 9 Incompatibility

Posted:
Dec 3 2012 - 5:28pm

We have identified an issue which affects end users attempting to use the online application system with Internet Explorer 9. Affected users will be presented with a blank screen instead of the normal PWS experience. PWS behaves as expected with Chrome, Firefox, Safari and other major browsers. Record retrieval is not affected. We are working on a solution and expect to have a fix in place by early morning Tuesday December 4th. Thank you for your patience.

All PWS Services Back Online

Posted:
Nov 27 2012 - 6:30am

As of 6:15AM this morning, the scheduled maintenance for PWS services is complete. All PWS services are back online and functional.

PWS Web Maintenance Window

Posted:
Nov 19 2012 - 3:30pm

On Tuesday, November 27th between 5:30 AM and 8:30 AM EST, a small number of PWS websites will be taken down for maintenance. This maintenance window will affect less than 10% of all customers on the PWS v1.4 platform. End users attempting to access any affected PWS website during the maintenance window will be directed to a page describing that the site is currently down for maintenance, and to check back after 8:30AM EST.