Summit Host/Hostess

Summary: Greet and seat guests, make dining reservations, and provide hospitality to guests Essential Duties and Responsibilities include the following and other duties may be assigned: * Execute greeting and seating duties in accordance with Forbes/AAA inspection standards and Broadmoor Standards of Excellence * Operate computer reservation system in accordance with established policies, procedures and guidelines (ex. place reservations in the "Guest Itinerary", block and place detailed guest restaurant reservations in the ResPak computer system, etc.) * Answer phones and respond to guest requests in accordance with Forbes/AAA inspection standards and Broadmoor Standards of Excellence * Direct restaurant reservations table seating and flow * Schedule dining reservations and arrange parties and/or special services for diners * Greet guests, escort them to tables, and provide menus * Identify and assist in problem solving * Set-up work stations and control food and beverage checks * Demonstrate proper dress code and appearance standards along with maintaining correct work habits and attitudes to include smiling, proper English, and posture * Maintain a reasonable knowledge of food and menu items and maintain a familiarity of the restaurants and lounge food menus * Observe guests and respond to any additional requests * Complete all assigned side work and duties * Assist the Manager as needed * Buss and reset tables as needed * Responsible for bathroom checks throughout the evening * Follow all directions received from Supervisors * Guide and train new staff * Stock supplies as needed * Oversee ongoing required and necessary maintenance, sanitation, and upkeep to maintain the restaurant's original quality * Maintain knowledge of Broadmoor history and grounds * Maintain knowledge of Broadmoor restaurants and retail outlets * Maintain knowledge of local points of interest and activities * Maintain thorough menu knowledge Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: High school diploma or general education degree (GED); 1 year of related experience and/or training; or an equivalent combination of education and experience. Intermediate to advanced computer skills are required. Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Math Ability: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form. Ability to deal with several abstract and concrete variables. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts and fumes or airborne particles. The employee is occasionally exposed to work in high, precarious places; extreme cold (non-weather); and extreme heat (non-weather). The noise level in the work environment is usually loud. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee is occasionally required to climb or balance. The employee is regularly required to lift up to 25 pounds. The employee is occasionally required to lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work Permit:
Applicants who do not already have legal permission to work in the location of this job will not be considered.

Management Position: No

Description

Summary: Greet and seat guests, make dining reservations, and provide hospitality to guests Essential Duties and Responsibilities include the following and other duties may be assigned: * Execute greeting and seating duties in accordance with Forbes/AAA inspection standards and Broadmoor Standards of Excellence * Operate computer reservation system in accordance with established policies, procedures and guidelines (ex. place reservations in the "Guest Itinerary", block and place detailed guest restaurant reservations in the ResPak computer system, etc.) * Answer phones and respond to guest requests in accordance with Forbes/AAA inspection standards and Broadmoor Standards of Excellence * Direct restaurant reservations table seating and flow * Schedule dining reservations and arrange parties and/or special services for diners * Greet guests, escort them to tables, and provide menus * Identify and assist in problem solving * Set-up work stations and control food and beverage checks * Demonstrate proper dress code and appearance standards along with maintaining correct work habits and attitudes to include smiling, proper English, and posture * Maintain a reasonable knowledge of food and menu items and maintain a familiarity of the restaurants and lounge food menus * Observe guests and respond to any additional requests * Complete all assigned side work and duties * Assist the Manager as needed * Buss and reset tables as needed * Responsible for bathroom checks throughout the evening * Follow all directions received from Supervisors * Guide and train new staff * Stock supplies as needed * Oversee ongoing required and necessary maintenance, sanitation, and upkeep to maintain the restaurant's original quality * Maintain knowledge of Broadmoor history and grounds * Maintain knowledge of Broadmoor restaurants and retail outlets * Maintain knowledge of local points of interest and activities * Maintain thorough menu knowledge Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: High school diploma or general education degree (GED); 1 year of related experience and/or training; or an equivalent combination of education and experience. Intermediate to advanced computer skills are required. Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Math Ability: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form. Ability to deal with several abstract and concrete variables. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts and fumes or airborne particles. The employee is occasionally exposed to work in high, precarious places; extreme cold (non-weather); and extreme heat (non-weather). The noise level in the work environment is usually loud. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee is occasionally required to climb or balance. The employee is regularly required to lift up to 25 pounds. The employee is occasionally required to lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.