I attempted calling the support phone line but did not get through to any specialist. We are currently using your eCommerce MLM plugin with WordPress and having issues registering new users, specifically the "Sponsor ID" and "Placement" fields. Specifically, how do we go about finding the "Sponsor ID" for the new user's sponsor. For example, right now we only have one user "Melissa Lambertson" who has the user ID of 326987410, but when I try to enter this number I get the error "Sorry ! Sponsor is invalid."

Any help or detailed information would be appreciated. I currently seem unable to add new users as an admin (is it possible to change the administrative user?). Thank you.

This forum is actually for the free version of our plugin. Since you have already purchased our eCommerce plugin, please send your support request to support@wpbinarymlm.com and it shall be taken care of. While writing to us on email please do mention the following details:

I emailed them last Friday and still have not gotten a response. I will email once more with the details you specified but time is of the essence here... we have deadlines and would appreciate a reasonably quick response.