Mixed reaction to abolition of star ratings

The National Care Association (NCA) has cautiously welcomed the decision of the Care Quality Commission (CQC), announced in May, to phase out the current quality rating system (star ratings) for registered social care services, and work with stakeholders to develop a replacement system without delay.

The NCA has long been an opponent of the star ratings system introduced by the former regulator – the commission for Social care Inspection – saying it was a subjective system based on the views of individual inspectors. NCA chairman Nadra Ahmed said that, despite the current system being not ‘fit for purpose’, many local authorities had used judgments in determining fees and had rewarded providers according to their rating.

“We therefore believe it is essential that a new system is developed and in place as soon as possible,” said Mrs Ahmed.