iLEARN is an ATO (Accredited Training Organization) of APMG and PEOPLECERT for the ITIL® courses.

For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

The ITIL Foundation course introduces the glossary and content of the ITIL framework, in particular the approach to the Service Lifecycle and the processes involved in this. The course also prepares the participants for the ITIL Foundation certificate in IT Service Management exam.

Access duration of the course

Demo

Language

Objectives

The objectives of ITIL Foundation course are to gain knowledge and understanding in following areas:

Service Management practice (understanding)

Service Lifecycle (understanding)

Key principles and model (understanding)

Selected roles (knowledge)

Selected functions (knowledge)

Technologies and architecture (knowledge)

ITIL Qualification scheme (knowledge)

Who it is aimed at

The course is aimed at IT professionals involved in the strategy, design, implementation and delivery of company IT services and, more generally, those who want a overall guide to universally recognised best practice in IT Management.

Contents

The course familiarises participants with the content of the ITIL Service Strategy, Service Design, Service Transitions, Service Operation and Continual Service Improvement books.

A particular attention is paid to the development of a culture oriented to the service in IT organizations.

To view the detailed course programme for ITIL Foundation please download this pdf

Prerequisites

To be able to take the exam, it's necessary to have read and accepted the terms and conditions of examination institute, available in english. The acceptance of such terms and conditions will have to be confirmed when taking the exam: click here.

Teacher language

English

Material course language

English

Exam type

Online

Certification

ITIL Foundation official certificate

Certificate type

Online

Exam language

Paper certificate

Description

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.If you still want to receive the paper certificate, in addition to the electronic certificate, choose this option. The certificate will be sent directly to the adress you provide at the exam registration.

Attendance certificate

Description

With this option you can request to receive the official attendance certificate, available in electronic (pdf) or paper format (shipping included).

Voucher code validity*

Description

The voucher allows you to take the online exam with the appointed Examination Institute. You will automatically receive the exam voucher code as of the closing date of your account on the platform. If you are ready to take the exam before this date, contact us to get your exam voucher code. The voucher is valid for six months from the date of issue unless the option chosen below provides an another expiry date.N.B: Please note that there are additional costs for the validity extension of the voucher and for the rescheduling of the exam session once booked.

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