Also joining the debate, Sonia Sodha, head of public services and consumer rights policy at Which?, said consumer power had an important role to play in the health service. "Who better to flag up issues than the consumers themselves," she asked. "We don't believe there has been enough focus on bottom-up accountability. There is no point in empowering consumers if other bits of the system aren't attuned to the consumer voice."

Sodha claimed the NHS was a fragmented system through which it had become "difficult to hold people to account": only 65% of people with cause to complain about the NHS chose to do so, compared to the 90% who complain about a high street retailer. "There have been enormous systemic failings around how the NHS has handled complaints. We need to apply choice in the appropriate way," she said.

How should the NHS deal with feedback? How will technology allow patients to see which GPs and doctors are substandard? How can professional standards be boosted? How should the NHS react to positive feedback and share examples of good practice? How can the fear of whistleblowing in the NHS be tackled?

Join us in our online discussion on Friday 13 December from 12pm to 2pm to answer and debate these questions and more.