A graphics design company has taken my Word Document (I

Customer Question

A graphics design company...

A graphics design company has taken my Word Document (I presume most current version since I have a monthly subscription to Office) along with jpg photos and designed a graphical version that is stunningly professional. I have both a PDF and a .doc version of the document. When I try to edit the text in the .doc version the text is kind of scrambled and I'm unable to edit it. An assistant has spoken to the design firm about the problem. Someone at that firm says they have no problem editing the .doc file on their system. What to do?

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

TRYING TO DOWNLOAD OFFICE I HAVE A KEY JA: What application are you using? Customer: SORRY I AM A BEGINNER JA: Have you installed any updates recently? Customer: NOT GOR OFFICE JA: Anything else you w… read more

On the 8th November 2017 I purchased Microsoft Office online. Last week I scanned a document into my computer and tried to email it on and it kept coming up telling me that my Microsoft Office 2010 wa… read more

I have Excel for Mac version 16.10. When I open a file and click "save as" the save button is not alive. I want to save a 2017 spreadsheet with a 2018 name and modify it for Jan.2017 use. I've done th… read more

I purchased a desktop computer from walmart and now realize it says i need to activate windows 10. The ad says it came with windows 10 professional installed, but it has not been activated yet. … read more

I can no longer copy and paste in word. I searched for updates and there were at least two. In the midst of an update I get the message “please close the following application to continue installation… read more

Is it possible to remove the white backgound around text? I have placed text over a pic but I need it to be transparent (not the text but the box or lines it seems to be in) so the emblem shows. I tri… read more

Occasionally when I am typing a document, the page suddenly slips and several blank pages flip by me. I am unable to leave the document then. I am given a choice of three things to do and no matter wh… read more

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.