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Refund request was denied. Next option?

Can I exchange my silver plan for a new .com domain name? I was already told I could not get a refund. When I purchased this package I was under the impression it was web hosting instead of whatever it is.

A domain name is less money than I paid for the silver package so I think this is a good way for you to meet me half way.

Yola's Terms of Service (http://www.yola.com/terms) state that there is a 30-day money-back guarantee for paid services, however this does not apply to domain name registration, other domain name services, Yola Premier, and for already redeemed credits.

I will need to ask you a couple of questions with regard to your purchases, and as this contains your personal information I would prefer to move away from the pubic forum. Please could you send an email to support@yola.com and mark it for my attention, and I will respond to you ASAP.

Yola's Terms of Service state that there is a 30-day money-back guarantee for paid services, however this does not apply to domain name registration, other domain name services, Yola Premier, Fotolia Image credits and for already redeemed credits. (http://www.yola.com/terms).

If you can email your refund request to support@yola.com we will review your case and get back to you within the next 24 hours.