Cable Tv reviews in Kenton

Real People ~ Real Reviews ~ Real Results

I had the worst customer service with Directv .They had been my t.v.
satellite provider for years. I decided to switch to a less expensive
provider that offered free HD, which Directv charges for every television in your home.. When I called Directv to have my service discontinued, I find I have
an "early" cancellation fee, which was $100.00!!! Incredible!
Early??? Really??? But, wait, there is more. I discovered yesterday,
that they had debited my checking account for the 100.00, plus the
final month's fees. No email, no text, no forewarning of this debit,
whatsoever! I was outraged, and felt violated. To do such a thing as
to debit your private checking account with not so much as an email, let
alone the fact they can just reach into my bank account whenever the
mood strikes, at their whim...I just can't believe it! When I phoned to
give them my slant on their practices, the fellow I spoke with was nice
enough, but held firm on their right to debit my account....I
complained a lot, but, it fell on deaf ears. So, please let this post
at least offer a "heads up" to those out there who might benefit by my
experience by not choosing Directv. The representative told me that the
"debiting" clause was in the terms & conditions of the contract,
something that happened so many years ago and was in such fine
print....but then, who'd of thought such a thing would even be in the
clause in the first place. So, if you're going with Directv, that's
your choice, but my new provider is great, I've saved money,, and they won't steal from my bank
account. Another "thing" that bothered me was the fact they didn't seem
to care about losing my business. The rep I spoke with was rehearsed,
and also the fact after so many years with Directv, they never once
asked why I was leaving, or offered to be competitive in order to get me
to stay with them.