SolarWinds uses cookies on our websites to facilitate and improve your online experience. By continuing to use our website, you consent to our use of cookies. For further details on cookies, please see our cookies policy.

DameWare Remote Support 12.0 Release Notes

Table of contents

These release notes provide additional guidance for DameWare Remote Support version 12.0.

New Features and Improvements

DameWare Mini Remote Control can manage and control machines inside and outside the corporate network where no user is available at the machine (unattended). tasks; these users can then log in to DameWare Remote Support and Mini Remote Control with their Windows username and password

Using the Change Running Mode utility, DameWare Mini Remote Control can switch between console only (stand-alone) and centralized modes without DameWare re-installation. The utility changes the running mode for all consoles (DameWare Mini Remote Control, DameWare Remote Support, and DameWare Exporter).

DameWare Mini Remote Control has combined the buttons for connecting to a remote host and inviting users to an internet session into one group under Connect.

DameWare Mini Remote Control can search for IP addresses and hostname in host lists.

Fixed Issues

Storing and opening values into 64bit registry on DameWare Remote Support is now enabled.

You can now execute remote commands in Remote CMD when User Account Control is enabled on the target device.

Installing client service on x64 bit devices now works correctly.

You can now upgrade the DameWare Remote Support service by removing and re-pushing service from the remote machine.

When deploying the DameWare Remote Support service, inbound rules are now created in Windows firewall.

No delays when switching between monitors starting this release.

You can now connect to the DameWare Mobile Gateway using Samsung Galaxy S5 and Note 4 without error.

End of Life Policy

In order to continue to drive innovation and new functionality into our products, SolarWinds must transition customers from legacy versions of software to our current versions. Please review the following support schedule:

Installer List

Stand-alone install

The stand-alone install requires each product to be individually activated on each computer. It is most useful for organizations with a small user base or with small or decentralized IT departments. These installers are available through your customer portal.

File Name

Description

DameWareRS-St.exe

DameWare Remote Support v12.0 Installer, used for Stand-alone mode deployment

Centralized install

The centralized install requires you to install and deploy at least the DameWare Central Server. License activation occurs on the server level and users authenticate to the Central Server from any centralized Remote Support or Mini Remote Control installation. Centralized mode is useful for organizations with a large user base, with large or centralized IT departments, or with multiple DameWare product licenses managed. You must request these installers from your SolarWinds sales representative.

File Name

Description

DameWareRS.exe

DameWare Remote Support v12.0 Installer, used for Centralized mode deployment

DameWareServer.exe

DameWare Server v12.0 Installer, used to deploy all server roles, the Administration Console, and DameWare Remote Support v12.0 in Centralized mode.

Standalone Licensing (DRS or MRC licenses)

After installing the standard version of Remote Support (DameWareRS-St.exe), you are prompted to enter the licensing information for your product.

To evaluate the software, click Continue Evaluation.

If you want to upgrade your version 10 applications to version 12.0, you do not need to upgrade your license.

Return to the Activate DRS window, and then enter the activation key in the Activation Key field.

If you access Internet web sites through a proxy server , click I access the internet through a proxy server, and enter its proxy address and port.Note: If your computer accesses the Internet through an authenticated proxy server, complete the procedure for activating without Internet access.

Click Next.

Enter your email address and other registration information, and then click Next.

Return to the Activate DRS window, browse to the license key file, and then click Next.

Centralized Licensing (DRSC or MRCC licenses)

After installing the Central Server (DameWareServer.exe), activate your license on the DameWare Central Server using the Centralized licensing. After the license is activated on the Central Server, you can assign licenses to users using the Administration Console.

After the Central Server is running, install or upgrade the DameWare Remote Support and Mini Remote Control applications, and choose Centralized Install in the installers. Deactivate any pre-existing licenses on the computers you upgrade.

You must request the Centralized version of DameWare Remote Support from your SolarWinds sales representative.

Return to the Activation window, and then enter the activation key in the Activation Key field.

If you access Internet web sites through a proxy server,, click I access the internet through a proxy server, and enter its proxy address and port. Notes: If your computer accesses the Internet through an authenticated proxy server, complete the procedure for activating without Internet access.

Click Next.

Enter your email address and other registration information, and then click Next.

Legal

No part of this document may be reproduced by any means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other means without the written consent of SolarWinds. All right, title, and interest in and to the software and documentation are and shall remain the exclusive property of SolarWinds and its respective licensors.

SOLARWINDS DISCLAIMS ALL WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, ON SOFTWARE AND DOCUMENTATION FURNISHED HEREUNDER INCLUDING WITHOUT LIMITATION THE WARRANTIES OF DESIGN, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. IN NO EVENT SHALL SOLARWINDS, ITS SUPPLIERS, NOR ITS LICENSORS BE LIABLE FOR ANY DAMAGES, WHETHER ARISING IN TORT, CONTRACT OR ANY OTHER LEGAL THEORY EVEN IF SOLARWINDS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The SOLARWINDS and SOLARWINDS & Design marks are the exclusive property of SolarWinds Worldwide, LLC and its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks, registered or pending registration in the United States or in other countries. All other trademarks mentioned herein are used for identification purposes only and may be or are trademarks or registered trademarks of their respective companies.