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About Opened in 1994, Quality Auto has tried to offer the highest standard of repair at competetive pricing with fast service since its inception. Being the oldest privately owned AAA approved shop in Pomona, we have all ASE certified auto technicians and offer a 24month/24,000 mile warranty
on our repairs. We specialize in driveability diagnostics and offer smog checks as well as smog failure repairs. We are one of a select few shops that perform Brake and lamp inspections as well as general auto repair. I have lived in the area my whole life and have almost 25 years of auto repair experience. I am an ASE master auto technician and have worked for the Bureau of Automotive Repair as a systems material expert for about 10 years developing tests and training for technicians to further benefit the industry and its standards. Please call us at (909)596-5502 for any auto questions or needs and see why we have had a 100% approval rating with the Auto clubs approved auto repair program for the last 4 years. Thank you, Michael Garibay

Spoke with George's wife. She said that they went in for an oil change that ended up costing $1,100. She mentioned that they called her before doing any service to tell her that the vehicle needed new spark plugs and she agreed. She called another business for a second opinion and was told that the spark plugs were not bad. She stated that the tires also needed to be rotated but is not sure if this was done. She said that the pressure was low on two of the tires.

Category:
Service

Service Date:
11/16/2011

Review Created:
11/30/2011

This review was collected via phone interview by Customer Research Inc.

Mike G. at Quality Auto Service responded on 10/02/2012

Based on the first sentence of this review we look terrible. Sorry for the mis-communication. I originally spoke with George in person and did exactly what he requested. The truck did require a tune up at the 60k service under severe duty (as explained in the FORD service notes) regardless of what "the other shop" told her. This repair of $1100 also included full 60 service and front brake repair. I personally sent a letter and called a few times to iron things out in this matter as I want every customer to understand what services are performed and them to be happy with all services provided. Just a lapse in communication here. Sorry again Mr. and Mrs. Deltoro

Location

Address

About Opened in 1994, Quality Auto has tried to offer the highest standard of repair at competetive pricing with fast service since its inception. Being the oldest privately owned AAA approved shop in Pomona, we have all ASE certified auto technicians and offer a 24month/24,000 mile warranty
on our repairs. We specialize in driveability diagnostics and offer smog checks as well as smog failure repairs. We are one of a select few shops that perform Brake and lamp inspections as well as general auto repair. I have lived in the area my whole life and have almost 25 years of auto repair experience. I am an ASE master auto technician and have worked for the Bureau of Automotive Repair as a systems material expert for about 10 years developing tests and training for technicians to further benefit the industry and its standards. Please call us at (909)596-5502 for any auto questions or needs and see why we have had a 100% approval rating with the Auto clubs approved auto repair program for the last 4 years. Thank you, Michael Garibay