We have a few people contact us with questions about connections to Android smartphones. This may also help if you are using an iPhone, but generally the BLE (Bluetooth Low Energy) connection is pretty reliable. The following information is designed to help troubleshoot those issues and get you going again.

Turn on Location Services on your Android phone. If they are off, the app won’t find the meter. If LS was off, try connecting again. If LS was on and there is still no connection, proceed to step 2.

Clear the bonding state in your phone and your meter:

Press and hold the power button for 10 seconds – until you see the LEDs start to blink magenta. Then let go of the button. Turn off the meter.