Brighter service management at House-on-the-Hill

House-on-the-Hill is promising even brighter IT service management and customer support with the launch of its latest solution at a major industry show.

Its latest SupportDesk software will be unveiled at the Service Desk and IT Support Show at London’s Earls Court on 28 and 29 April.

Built around an ITIL v3 compatible framework and the latest Web 2.0 technologies, its host of new features represents a big leap forward in service desk flexibility and ease of use, said Michael Charles, Senior Consultant at Manchester-based House-on-the-Hill (www.houseonthehill.com).

Launch of the latest SupportDesk follows the recent debut in Last Vegas of i3, the software house’s 100% hosted version of its products.

Additional features include ITIL v3 configuration, advanced email management, software licence management, a new Service Portfolio and ability to report on financial depreciation of assets.

The product includes an integrated Configuration Management System and an integrated and searchable Knowledge Base for solution look-up. Incidents, problems, changes and releases can be linked for traceability. A full service catalogue allows users to see the availability of services as customers would see them.

It is available configured for IT Service Management, Customer Service and Support, and Facilities Management. The tool can be accessed from PDAs, Blackberries or mobile phones.

We’re extremely excited about these improvements which are the outcome of two years of research and development, Charles added. We’ve also put a lot of work into streamlining the Web User Interface look and feel to exceed expectations for Web applications.

Features previously not available through the Web, such as the Key Performance Indicator (KPI) Monitor dashboard and new Licence Manager have also been brought through.

House-on-the-Hill, which has customers in some 40 countries and has been supplying IT service management software since 1993, will be exhibiting at the Earls Court show on stand 316.