Some award winners come and go, but DrayTek has been consistently at the top of the pile ever since we introduced the Wireless routers award. Its focus on businesses rather than consumers pays dividends in terms of satisfaction, with fewer than 1% of its customers expressing any dissatisfaction with its products speed and range, and similarly high figures for reliability and satisfaction.

Highly Commended: Netgear

Unlike DrayTek, Netgear produces many consumer-targeted products, so we’re impressed to see such high levels of satisfaction from its customers: and notably seven times as many Netgear owners took part in our survey than DrayTek owners (1,640 versus 228 to be precise). The good news for Netgear is that 91% of those people would buy Netgear again.

PC Pro Star ratings 2009

The star ratings above are based on PC Pro’s Reliability & Service 2009 survey, which took place between May and August 2009. This year, over 14,000 readers took part: we asked about the customer support they received, the reliability and quality of the products they bought, and whether they’d buy from the company again. We then combined all this information to produce a star rating, and the company with the highest rating wins. If any companies were close runners-up, they win a Highly Commended award. Note that for the results to be statistically valid, we need 100 people to have given their feedback on the company. This is why many smaller companies aren’t included in the table.