IT Help Center Services & Pricing

The IT Help Center offers a variety of services for both personal and departmental computers. From virus removals to hard drive replacements, we have staff trained to answer your questions and solve your computer problems. Most of the services provided by the IT Help Center are offered at no charge to the Boston University community. When charges do apply, they are at competitive rates.

Personal assets are computers owned by students, faculty, and staff.

Institutional assets are computers purchased and owned by the university.

The following are the services we offer.

Software Support

Service

Personal Asset

Institutional Asset

Application Troubleshooting

No charge

No charge

Operating System Troubleshooting

No charge

No charge

Wireless/Internet Setup and Troubleshooting

No charge

No charge

Virus and Spyware Removal

No charge

No charge

Operating System Reload – Standard

No charge

No charge

Operating System Reload – Premium

$60

No charge

Standard OS reloads include the original Operating System that the computer shipped with, all security updates, McAfee VirusScan software, and the Cisco VPN client (upon request). Premium OS reloads include any other type of reload request, such as Boot Camp or Parallels installs, OS downgrade requests, or OS upgrades. OS media and licenses need to be provided from personal assets.

Data Backup

$95

Cost of media

Application Installs (standard)

$15 per application

No charge

Application Installs (bundles)

$25 per bundle

No charge

Application Use Consultations

No charge

No charge

Hardware Diagnosis and Repair

Service

Personal Asset

Institutional Asset

Warranty Diagnosis and Service

No charge1

No charge

Non-Warranty Diagnosis

$352

No charge

Non-Warranty Repair

$100 per hour + parts

Parts

Hourly labor rates are billed with a 1-hour minimum and hour increments thereafter.

Hardware Installation

Service

Personal Asset

Institutional Asset

Memory

$15 + parts

Parts

Drives, Keyboard, and Card Install

$40 + parts

Parts

LCD Display Install

$100 + parts

Parts

Motherboard Install

$125 + parts

Parts

About Our Hardware Repair Services

Our manufacturer authorized hardware repair services are available at the IT Help Center’s main location: 179 Amory Street in West Campus. For questions about these services you may call the IT Help Center at 617-353-HELP (4357).

Our comprehensive repair services complement and enhance the support you receive from our software support staff. Our skilled technicians are certified to provide in-warranty and post-warranty repairs, upgrades, and service for most major brands including Apple, Dell, HP/Compaq, Lenovo, Sony, and Toshiba. For full details on covered makes and models, please visit our supported hardware page.

BU students, faculty and staff may bring computers to our depot at 179 Amory Street. We will check in your computer and contact you as soon as the computer has been diagnosed. Hardware diagnosis is guaranteed within two business days. However, often problems are diagnosed (or even resolved) much faster.

1 Warranty Repairs note: We can only provide at no charge warranty services which are covered by your manufacturer’s warranty. If for any reason the service you require is not covered under your warranty, we will contact you before performing the work. A diagnosis fee applies if a non-warranty issue is discovered during the course of the repair.

2 Diagnosis Fee note: Diagnosis fee is non-refundable. Fee will be applied towards completed repair labor charges. There is no diagnosis fee for warranty work unless during the course of the repair an issue not covered by the manufacturer’s warranty is discovered.