Support Services

Support Services

Keep your data center running smoothly

Lenovo simplifies the decision-making process with the right support and service options to meet your specific business needs and response-time targets. Around the world and around the clock, our experts are standing by 24x7x365 to safeguard your IT investment.

Preconfigured Support

Simplify the decision-making process with three preconfigured data center support levels. Choose the response time target that matches the importance of a particular system, workload, or application environment.

Foundation Level

Upgrade your base warranty with cost-effective support to keep non-mission-critical server, storage, and networking hardware in working order. You’ll get next-business-day onsite response during normal business hours for service calls, including installation of any failed part that needs to be replaced.

The Foundation support level provides:

Next-business-day onsite response during normal business hours, 5 days per week

Essential Level

Improve uptime for core business workloads and enhance supportability. The Essential support level includes all the benefits of Foundation services, plus 4-hour onsite response, 24 hours per day, 7 days per week:

Advanced Level

Maximize uptime for mission-critical applications and workloads. The Advanced support level includes all the benefits of Essential services, plus 2-hour onsite response, 24 hours per day, 7 days per week:

Recommended Add-On Services

Technical Account Management

To streamline and simplify those challenges, a dedicated Technical Account Manager (TAM) can provides a single point of accountability and act as your trusted advisor for increased operational performance and efficiency in your data center.

TAMs covers all Lenovo services and solutions across the entire enterprise account to enhance the supportability and performance of your IT investments.

Other benefits include:

Having a trusted advisor who knows your day-to-day IT operations and works to reduce budgetary expenses and enhance your business decision making

A single point of accountability for your business inside Lenovo’s operations

Ensure proper service level entitlement is in effect for all your data center products

Benefit from proactive services and reports such as a Customer Support Plan, Quarterly Business Review, and Account Reporting

Health Check

Lenovo Health Check services help maintain optimal performance and efficiency in your data center. Experienced Lenovo consultants will perform a thorough assessment of the current status of your firmware, HX Series Nutanix Clusters, SAP HANA or Hypervisor/Linux infrastructure, deliver a comprehensive report of their findings, and make the required updates.

Enterprise Server Software Support

Experienced Lenovo consultants will perform a thorough assessment of the current status of your firmware, HX Series Nutanix Clusters, SAP HANA or Hypervisor/Linux infrastructure, deliver a comprehensive report of their findings, and make the required updates.

Products ship the same business day (excluding bank holidays and weekends) for orders which have been placed prior to 3pm ET and which are prepaid in full or payment approve. Limited quantities are available. Sofware and accessories will be shipped seperately and may have a different estimated ship date.

Software and accessories will be shipped separately and may have a different estimated ship date.