If the option to personalise is available it will be
displayed on the product
page for the item. You can select and preview your
chosen characters and/or
symbols for each product before adding it to your
basket.

Please note: up to three characters and/or symbols can be
personalised.
Symbols are not available for all products.

Any product which is described as an ‘online exclusive’
will only available to purchase on Burberry.com or
through the Burberry app (where available) and is not
available in any Burberry stores, through any Burberry
authorised retailer or on any other website. If a
customer has difficulties placing and order through
Burberry.com, Customer Service may be able to assist by
taking the customers’ details and placing the order for
the “online exclusive” product over the telephone.
‘online exclusive’ products ordered online or though
Customer Service can be collected from your selected
Burberry store using the Burberry complimentary collect
in store service, where available.

If you receive notification that your credit or debit
card or other payment
method has been declined, please contact your issuing
bank or payment
provider. Before doing so, please ensure that:

The card details or payment information entered are
correct. For
instance, your 16 digit code is correct and that you
have selected the
right card type

The 3 or 4-digit security number is correct

Your credit card has not expired

If you have saved your card details or payment
information we also recommend
that you:

Check that the selected card or method of payment is
active and that it
has not expired

Ensure that the billing address matches the credit
card or payment
method used for payment - You can edit saved
credit card details or
payment information by selecting the ‘Update Billing
Address’ button and
following the instructions

Ensure you have supplied a correct three or four digit
security number for the
selected card or payment method - We always
re-prompt for this
information to uphold the security of your stored
details

Certain items such as exotic skins, furs, cosmetics,
fragrance and nail polish
have strict international trading agreements and
regulations to which we must
adhere. Unfortunately we are unable to ship these
items to certain countries
outside of the EU and US and to certain states
within the US and countries in
the EU.

Burberry Classic Cashmere Scarves are made in Scotland at
two historic mills in the towns of Elgin and Ayr. From
careful selection of the natural fibres to washing the
fabric in local spring water, each step in creating a
Burberry Classic Cashmere Scarf involves expert
knowledge that has been handed down through the
generations. Other types of Burberry cashmere scarves
may be made in other countries. Please refer to our
product pages for more information.

Due to the high quality and delicate nature of the yarn
used to weave the Burberry Cashmere Scarf, it is
recommended that you do not handwash this item. Please
see the garment’s label for care instructions and
consult your dry-cleaner for details of specialist care
to help maintain its characteristic softness and
lustre.

As a commitment to protecting British manufacturing, the
Burberry Heritage Trench Coat is made in England. Please
refer to our product pages for more information. In
order to make a trench coat, many individual processes
and techniques must be completed, and each of these
ensures the continued quality and unique appearance the
Burberry Trench Coat is known for.

Our Heritage Trench Coats are not waterproof, the
Heritage Trench Coat is designed to protect the wearer
against rain and made from water-repellent cotton
gabardine, a fabric invented by Thomas Burberry in 1879.
The innovative cloth is woven from fine, compacted
cotton in a structure that prevents water from
permeating the fabric.

It is not recommended that you wash your trench coat. A
Burberry Trench Coat should be professionally
dry-cleaned – please see the garment’s care label for
instructions. It is recommended that your trench coat is
reproofed following dry-cleaning, in order to maintain
its water-repellent qualities. If your trench coat has
detachable fur or leather trim detailing, please consult
your dry-cleaner for further advice.

A complimentary alteration service is available on full
priced garments
within three months of purchase. Any alterations will be
measured and pinned
as necessary. This complimentary service is only
available for basic
alterations. Other alterations are available but will
incur a charge.

All alterations will be chargeable for sale items and
garments after 3 months
of purchase.

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