Zoop Tanzania Company Limited is the one of participant in engaging an agreement with education institution in Tanzania to facilitate the payment of school fees through TigoPesa. The company has helped many schools such as Eagle Boys Secondary School , Heritage English Medium , Mango School etc.

Yes, it doesn’t matter which network you’re using .Just make sure your Tigo number is in the device and you are using Tigo internet and not WiFi of any kind, when registering the App and there after you can use the App with any network.

Tigo Pesa is reliant on the Tigo Network. In the unlikely event of the Tigo network being down, please avoid conducting any transactions until the network becomes available and you confirm that your phone has coverage.

Wrong transfers will happen but it is important to immediately call Customer Service at 100. If the funds sent have not been withdrawn yet Tigo will be able to reverse the money back to the sender. If funds have been withdrawn by the receiver, customer should make a report to police and Tigo will accord with necessary information needed.

To perform a self-reversal all you need to do is dial *150*01#, select number 6, Self Care (My account) and follow instructions. You should also have Tsh 50 in your account which is the service charge for the same service.

You can do a self-reversal 3 times per day and for a reversal to be successful, it has to be done within 30 minutes of the original transactions, if you haven’t initiated reversals 30 minutes after the transaction, you are advised to contact Customer Care on 100 for assistance.

You can now do a self-reversal yourself, you do not need to contact the Call Centre. As soon as you realize the mistake. Just dial *150*01#, then choose number 6, Self-Care and follow the instructions.

This service is only for Customers. Wakala cannot do a self-reversal. If they try, they will get a message telling them they are not allowed to do this transaction. In addition, a reversal to a registered merchant number is not allowed.