I am already an MSN subscriber and would like to get technical support via phone. What number should I call?

Support options are available at https://support.msn.com. You can also use our latest customer support tool, an online community where you will find Microsoft Certified Solutions, or post your own questions http://answers.msn.com.

The MSN Explorer software closes with an error when I try to sign in. Why is this happening and what should I do?

Once you have upgraded your subscription, the MSN Explorer software receives an automatic update to ensure you have the latest version installed. If the automatic update was unsuccessful, the software may crash when you sign in. The easiest way to fix this issue is to uninstall and reinstall the software.

Can add any @msn.com, @hotmail.com or @live.com as an additional account (also known as a “secondary” account). If the account you are
trying to add is already associated with another MSN Explorer subscription, you will not be able to add it to this subscription.

Sign in to MSN Explorer using your primary email account.

Click Help & Settings menu, then click Accounts & Billing.

Click Add member accounts.

If you want to use an existing MSN or Hotmail email address for the new account, select Type an existing MSN or Hotmail e-mail address, enter the e-mail name and password, and click Continue.

If you want to create a new email address for the new account, select Create an MSN.com e-mail address for the new member, and click Continue. Follow the instructions to create your new account.

Type your name in the box and click Accept. If the account is for a child under the age of 13, you will be required to provide parental consent before clicking Accept. On the next screen, click Close to return to the main menu.

Note: The account you just added will be visible on the MSN Client Software when you sign-in the next time.

Click on Manage Users from the options available on the left side of the page.

Under Add a new member, click Add a member.

Fill out the information requested on this page and click Next.

Review and sign the agreement and then click Accept.

You have now successfully created a new secondary account.

Note: To open another email address under your primary email account, repeat the steps mentioned above.
The account you just created will be visible on the MSN Client Software when you sign-in the next time.