LG Optimus users to recieve remote customer care

LG has one off their sleeves, you gotta have one if you are to compete in this cut throat smartphone world and curve a financially viable niche. LG Optimus Smartphone users will access remote maintenance service to diadgnose software problems and also get software upgrades.

There is always a first popping out somewhere, and LG prides itself with this one, the LG remote customer care services has a pre-loaded Remote Call application and the LG FOTA (Firmware Over-the-Air) system, which is made available to users worldwide, following the initial roll-out in Korea.

LG’s remote call services are available on premium Optimus smartphones, including the LG Optimus Black and the LG Optimus 3D. With the pre-loaded “Remote Call” application users can diagnose their phone’s problems without having to visit a repair shop.

Once registered, LG CIC agents will be able to wirelessly access the owner’s Optimus smartphone. For security purposes, LG technical staff will not be able to access any personal information – including emails, messages, calendars or pictures – without the users’ consent.

Using the convenient, intelligent LG FOTA system and pre-loaded FOTA application, owners will also receive regular alerts of the most current updates. The system makes it extremely convenient for customers to keep their phones up-to-date with the very latest functions and features without the need to connect to a PC or visit a service center.

The technology has been first rolled out in Korean. Currently, the roll out is on-going globally.