Medical Administrative Support

Our client in Needham, MA is seeking a Data Entry Clerk to work in their busy Medical Records Department.

The Data Entry Clerk will enter data from a variety of source documents into the computer. They must accurately input information and utilize established procedures and predetermined priorities to ensure processing of all information. Will also file and retrieve easily classifiable and indexed materials in accordance with simple filing routines.

Skills and Experience: Able to accurately type 50-60 words per minute. Must be detailed oriented, courteous and professional with good computer skills.

Our client in Chelmsford, MA is looking for a Provider Reimbursement and Appeals Analyst.

The ideal candidate will have strong analytical skills to work with contact management software to determine if insurance payments are paid in accordance with payer contracts. Position requires great attention to detail and ability to sort, filter and analyze large amounts of data to identify opportunities for revenue recovery and maximize reimbursement.

This position includes answering patient phone inquiries for out of pocket estimates and will prepare financial estimates based on the patients’ health plan and communicate this information to the patient. Requires extensive knowledge of medical billing guidelines, electronic medical records, medical terminology and use of electronic pricing tool.

Our client in Chelmsford, MA is looking for a full-time Medical Claims Rep for their busy office.

The candidate will be responsible for the follow up and resolution of all outstanding unpaid balances for Medicare or Medicaid and their affiliates. This includes responding to payer correspondence, submitting appeals for denied claims, processing requests for insurance payments retractions, researching and resolving overpayments and investigating electronic claim rejections.

This position requires at least a minimum of 2-3 years of experience working in an administrative assistant/support role in a clinical office environment. The ideal candidate would have strong computer skills (Word, Excel, Access, PowerPoint). Must be able to type 60+ wpm.

Associates degree or equivalent experience is needed.

Previous experience working in a Medical Admin setting is preferred. Epic is a big plus!

Our client in Boston, Ma is seeking a full-time Administrator Assistant for their busy office to cover a 3 month maternity leave.

Responsibility’s include but are not limited to answering phone calls and e-mails communication; supporting the program’s Master Clinician Educators with session scheduling and processing expenses; organizing educational experiences, rotations and lectures for residents; planning and reserving conference room space; scheduling and tracking mentoring meetings between faculty and residents; assisting with other administrative tasks as needed.

Must have excellent communication and interpersonal skills, organizational skills and the ability to multi-task.

Our client in Needham, MA is seeking a Data Entry Clerk to work in their busy Medical Records Department.

The Data Entry Clerk will enter data from a variety of source documents into the computer. They must accurately input information and utilize established procedures and predetermined priorities to ensure processing of all information. Will also file and retrieve easily classifiable and indexed materials in accordance with simple filing routines.

Skills and Experience: Able to accurately type 40-50 words per minute. Must be detailed oriented, courteous and professional with good computer skills.

Clinical Administrator is needed for a Temp-Perm opening in Boston, Ma. This will be working Monday to Friday 8:30am-5:00pm.

Clinical Administrator is responsible for all aspects of patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times. Assigned to work with a clinical practitioner group consisting of physicians, physician’s assistants, technical supervisors, technical staff, program nurses and nurse practitioners and other care providers, the individual in this position will play a critical role in facilitating all aspects of patient care.

PRIMARY DUTIES AND RESPONSIBILITIES:

Under the direction of the Clinical Practice Support management team:

Provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with department scheduling guidelines for new and/or existing patients.

May be required to perform other duties as required by the clinical practice support team.

May provide general administrative support and coordination for all aspects of patient care for both new and/or established patients, including filing, document preparation, data entry, telephone support, etc.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Require excellent customer service and computer skills with proficiency in a Windows environment. Ability to multi-task and function as an integral member of the team. Excellent verbal and written communication skills required. Excellent computer, customer service and problem solving skills required. Demonstrated ability to draft reports, correspondence and other administrative documents pertaining to patient scheduling as needed.

Our client in Woburn, MA is seeking a Medical Secretary for a 2-3 month leave of absence coverage.

The ideal candidate will have at least 1-2 years of recent experience working in a healthcare setting as a secretary, receptionist and administrative assistant.

Duties include but are not limited to: answering phones, scheduling appointments, meet and greet patients, collect co-pays and other general clerical/admin tasks as needed. Other duties may include assisting with insurance approvals/verifications. Need to be reliable, professional and have strong customer service and computer skills.

The schedule will be Monday through Thursday from 8:30am to 5pm or 9:00am-5:30pm; and Fridays from 9:00am to 4:00pm.

WE ARE OFFERING A $350 SIGN ON BONUS AFTER WORKING 32O HOURS ON THIS JOB!!!

Under direct supervision of the Administrative Director, Clinical Operations and working closely with Medical/Program Directors and faculty is directly responsible for the core administrative support functions in Anatomic Pathology, as well as administrative support for other sub-specialty clinical service and programs in Anatomic Pathology.

Supervises and directs the work of 21 administrative assistants, 1 receptionist, and 5 consult services/materials management clerks in the Main Anatomic Pathology, Women’s & Perinatal Pathology and Neuropathology divisions, and subspecialty groups at multiple physical locations. These individuals collectively process approximately 85,000 preliminary and final anatomic pathology reports, derived from transcribing surgical pathology reports from eScription software and paper notes, typing final diagnosis reports, scanning Anatomic Pathology case paperwork and slide files and accessioning and tracking of consult cases, and management of cross coverage and integration of multiple groups in different physical locations.

Management of the timely production of patent reports from dictations from outside transcription service, written documents, and other transcription formats for preliminary and final pathologic diagnostic reports. This includes management of the relationship with outside firms, Health Information Management as well as Departmental medical staff to ensure timely and precise patient diagnostic reports. Production delays can result in significant clinical and financial consequences. Communication to Department and knowledge of constituents and processes to identify, troubleshoot and manage delays is routinely part of the daily leadership in this area.

Directs a high volume anatomic pathology Consult Services function, including 1 Administrative Supervisor and 4 clerical staff, which includes the management of return of pathology materials from outside institutions to originating institution, requests for second opinions on cases originating in Pathology, as well as management of requests for retrieval of archived pathology slides from off-site storage. Annual volume of consult reports is approximately 20,000 and requests for archival information currently approximately 15,000.

Oversees the receptionist function for all Anatomic Pathology office areas, which are responsible for providing prompt and professional response to requests for a variety of information from in-house and referring physicians, their support staff as well as direct patient requests.

Maintaining a high degree of sensitivity to confidential employee management and confidentiality, manages multiple all aspects of Human Resources activity involving the hiring, disciplining action up to and including termination, training and orientation of surgical pathology secretarial staff. Establishes and maintains all employee records such as attendance and vacation records, absenteeism records and corrective action documentation. This requires a close working relationship with Human Resources, Administrative Director and in some cases Executive Director. Responsible for timekeeping using the Kronos system.

Working closely with Medical Directors of all of the clinical subspecialty division and services in Anatomic Pathology; coordinates and oversees clinical secretarial aspects of service coverage provided by support staff in those areas. Assist with the training and workload coordination of other administrative support aspects of clinical subspecialty division staff as needed. This requires a high degree of customer service skills and the ability to train and mentor all subordinates in these relationships.

Works closely with representative management and staff from the DFCI to ensure smooth workflows and a solid working relationship between the two organizations. This key relationship requires high degree of customer service with a varied and complicated set of sub-speciality disease center support staff to ensure correct registration, accessioning , and triaging and results reporting for institutional clients within prescribed turnaround times. Manages timely response to inquiries on case status and return of appropriate patient case materials.

Prepare and revise policies and procedures regarding administrative support for Surgical Pathology, troubleshoots problems, and make recommendations regarding system improvements. Work closely with Administrator on budget preparation, budget management, and cost saving initiatives.

Accessions consults into the PowerPath system and types final diagnosis reports, as necessary. If workload requires it, assists other secretaries in typing transcription from eScription software.

Understand and consistently adheres to hospital procedures relating to the purchasing of supplies and other relevant forms for use in office. Responsible that all supply levels are maintained at acceptable levels. In conjunction with the Administrative Director, Transcriptionists’ input, and departmental IT resources, makes decisions on purchasing equipment, educational products and reference materials.

Responsible for maintenance and care of equipment used by various members of office staff. Reviews and makes recommendations for leases and service contracts for dictation and transcription equipment.

Responsible for the oversight and supervision of the maintenance and care of all slide files.

Coordinates accurate pathology laboratory charges for specimens received from other hospitals (Part A and B).

Maintains established department policies, procedures, objectives, quality assurance, safety, environmental and infection control. Assures that all staff are in constant compliance with all hospital policies, HIPAA, CMS, and Joint Commission standards, among others.

Qualifications

B.A. or B.S. degree and 1 – 2 years of supervisory/management experience required. M.S. or M.A. degree and/or completion of an accredited professional program manager or administrative assistant program plus supervisory experience highly desired.

3-5 years of related secretarial/administrative support experience, especially in an academic medical center highly desirable, exposure to and working knowledge of medical coding and billing, front office procedures, and medical transcription.

Our client in Quincy, MA is seeking a Patient Service Rep (PSR) for their busy Call Center.

The ideal candidate will be the first point of contact with patients and will be responsible for answering inbound calls, emails and on-line appointments for various practices. The PSR will handle all patient inquiries, including but not limited to, scheduling and/or rescheduling appointments, conducting follow up calls with patients, resolving patient questions/concerns regarding medication refills, insurance verification and other activities to satisfy patient requests.

Requirements:

Must have minimum of a high school diploma. Previous Call Center experience is a MUST! Strong computer skills and be able to manage multiple systems while speaking with a caller; Must be able to write clear and concise comments into the applications used in the call center.

This is a long term temporary assignment and the hours will be Monday through Friday from 8:30am to 5:00pm.

This position requires at least a minimum of 2-3 years of experience working in an administrative assistant/support role in a clinical office environment. The ideal candidate would have strong computer skills (Word, Excel, Access, PowerPoint), and MUST be able to type at least 60+ words per minute.

Bachelor of Science/Arts degree or equivalent experience is needed. This is a potential temp to perm opportunity.

Our client in Cambridge, MA is looking for a full-time Human Resources Assistant to cover a leave of absence for 2-3 months.Job Summary:
Reports to the Director of Human Resources & Central Operations and Human Resources Officer. Provides administrative assistance to the human resources functions. Duties will include but not limited to supporting the employment function with maintaining the recruitment management system, typing correspondences, and following up on required new hire paperwork and processing. Auditing files for compliance and following up on required documentation. Work collaboratively with Finance in maintaining the position control system. Track utilization, and assist with budget maintenance spreadsheet. Support various Committees and projects.

Qualifications/Requirements:
Required – College degree with a minimum of 3 to 5 years of strong administrative experience.

Assists Human Resources Officer with job posting and maintaining ASPIRE system.
Completes ALL HR correspondences including new hire and FMLA letters.
Ensures postings are posted to company website
Screens and forwards resumes to managers for reviewing.
Coordinates postings for external advertisements and job boards.
Updates on Boarding New Staff Orientation Manual with current information.
Coordinates CORI checks on new potential hires.
Responsible for verifying that all- staff new hire paperwork is complete and accurate. Follows up with manager and staff as needed.
Monitors and coordinates attendance at new staff orientation.
Tracks compliance and provides follow up to managers. Reports compliance quarterly.
Inform managers of 90-day evaluation and monitors compliance.
Prepare timely data changes and terminations notification
Assists in conducting references checks
Follows up with managers on missing documentation
Schedules and books appointments and meetings.
Consults with staff on questions about policies and procedures. Gives out general information on HR/Payroll policies and procedures.
Maintain New Staff Orientation electronic presentation.
Maintain and track CORE cards.
Supports Joint Council by providing administrative support on various projects and initiatives.

* In a clinical setting, may act as point of contact for patients inquiries, problems and complaints. Refers complex issues to appropriate staff.

Requirements:

The ideal candidate will have 3+ years experience as an administrative assistant or related job in a healthcare environment. Must have solid communication skills with the ability to work with staff at all levels. Proven ability to prioritize and meet deadlines and be a strong team player. Thorough knowledge of word processing, spreadsheet and database software programs in order to prepare high quality reports, presentations or other documents.

Our client in Dedham, MA is seeking a Medical Receptionist for a long term, temporary assignment.

The ideal candidate will have at least 1-2 years of recent experience working in a healthcare setting as a secretary or receptionist.

Duties include but are not limited to: answering phones, booking appointments, meet and greet patients, collect co-pays, schedule appointments and other general clerical/admin tasks as needed. Epic experience is a big plus. Need to be reliable, professional and have strong customer service and computer skills.

Busy medical department in Boston/Waltham seeks a strong Administrative Assistant II to provide direct support to one Doctor.

The job will require the candidate to work out of the Boston office on Mondays, Wednesdays, Thursdays and Fridays and will work at the Waltham location every Tuesday.

This position requires at least a minimum of 2-3 years of experience working in an administrative assistant/support role in a clinical office environment. The ideal candidate must have strong computer skills (Word, Excel, Access, PowerPoint), and MUST have experience using the EPIC system. Responsibilities will include scheduling appointments, calendar management and booking surgeries for the doctor.

Bachelor degree or equivalent experience is preferred. The hours will be 8am-4:30pm Monday through Friday.

Job Description

Our client in Boston, MA is seeking a Patient Service Rep (PSR) for a busy Ambulatory Call Center.

The ideal candidate will be the first point of contact with patients and will be responsible for answering inbound calls, emails and on-line appointments for various practices. The PSR will handle all patient inquiries, including but not limited to, scheduling and/or rescheduling appointments, conducting follow up calls with patients, resolving patient questions/concerns regarding medication refills, insurance verification and other activities to satisfy patient requests.

Must have minimum of a high school diploma, strong medical terminology, excellent customer service and attention to detail.

This is a long term temporary assignment with potential for temp to perm. Must be flexible on schedule as the hours may require to work 10:30am-7pm shifts.

Busy medical department in Boston/Waltham seeks a strong Administrative Assistant II to provide direct support to one Doctor.

The job will require the candidate to work out of the Boston office on Mondays, Wednesdays, Thursdays and Fridays and will work at the Waltham location every Tuesday.

This position requires at least a minimum of 2-3 years of experience working in an administrative assistant/support role in a clinical office environment. The ideal candidate must have strong computer skills (Word, Excel, Access, PowerPoint), and MUST have experience using the EPIC system. Responsibilities will include scheduling appointments, calendar management and booking surgeries for the doctor.

Bachelor degree or equivalent experience is preferred. The hours will be 8am-4:30pm Monday through Friday.