About this blog

Welcome to the Business Service Management Blog, where you can read the perspectives from BSM experts. This Blog provides insights into the BSM solution, as well as technical details about specific IBM products.

In this scenario, you learn how to use the Netcool/Impact library functions and the GetHTTP policy function to call the SOAP interface in IBM Tivoli Monitoring (ITM).
You create Netcool/Impact policies that use the SOAP interface in IBM Tivoli Monitoring to query or set data in IBM Tivoli Monitoring.
The SOAP interface in IBM Tivoli Monitoring provides several methods that retrieve data. The relevant methods are as follows:
CT_Acknowledge
Sends an event acknowledgement to the IBM Tivoli Monitoring... [More]

In this scenario, you are required to write Netcool/Impact policies to retrieve data from web services, however, retrieving the correct data through the web service can sometimes be difficult as additional information is required from the JAR files or the WSDL itself to access the information. In these particular examples, you have two web service examples:
Weather – retrieves weather data for a particular area
Stock – retrieves stock quote data for a particular stock symbol
... [More]

The quarterly Bedrock report is now available on Service Management Connect. The
report provides detailed information on the results of our 3Q12
Business Service Management Solution Stack integration and upgrade
tests. The report contains information on the maintenance levels
installed, configured and tested together as a solution stack. You'll
find details on the product versions used in the stack, procedures
followed to implement the stack, issues found, and tips and tricks to
learn from. The Tivoli Bedrock testing team was... [More]

The quarterly Bedrock report is now available on Service Management Connect. The report provides detailed information on the results of our 2Q12 Business Service Management Solution Stack integration and upgrade tests. The report contains information on the maintenance levels installed, configured and tested together as a solution stack. You'll find details on the product versions used in the stack, procedures followed to implement the stack, issues found, and tips and tricks to learn from. The Tivoli Bedrock testing team was established as... [More]

Check out the results of our 1Q 2012 Business Service Management Solution Stack integration and upgrade tests. As
part of IBM's commitment to quality and continuous improvement, the
Tivoli Project Bedrock testing team was established. The team consists
of cross-product test representatives from IBM Software Group,Tivoli
software, and IBM Systems and Technology Group hardware divisions.
Project Bedrock enhances the way IBM tests by doing scenario-based
testing on a solution stack comprised of multiple Tivoli products,
middleware,... [More]