Thursday, February 10, 2011

After completing the web-store with PayPal option, we had our first online sales! This is an international sale to Mauritius. Although the sale was small, it does provide an opportunity/excuse to look into international shipping arrangement.

After some back and forth email with the customer and looking into the shipment process, I finally shipped out the product today!

When a chargeback occurs, the above process simply reverses, except the withdrawal of money is done without the seller's consent.

If a fraudulent charge back does occur, it would not be so bad. After all it is for a small amount and it is just old inventory sitting around in our warehouse. This does not mean if it happens, I will ignore it. I will fight it until my last breath. Not because of the money or the "principle", but as an learning opportunity/excuse to explore the options available to fight online fraud from a seller's perspective.

For those who does come across this post, I would love to hear your stories and experience on e-commerce!