Nella Lun wrote:
> Thank you for the debug version of pidgin, Phil,
>> I'm now attaching the rpt file for the crash I just experienced. Please
> let me know if there's anything else I can do to help determine the root
> causing problem.
Thanks for going to the trouble of creating the report file, reading the rpt
file indicates that this is a known bug:
http://developer.pidgin.im/ticket/5662
and that the bug is in a piece of software which pidgin uses:
https://bugs.freedesktop.org/show_bug.cgi?id=15761
In this case the Pidgin developers have to wait for a fix from the other
developers to resolve the issue, sorry.
Within the Pidgin bug report one of the developers suggest trying a newer
version of the faulty file, if you download:
http://ftp.gnome.org/pub/gnome/binaries/win32/dependencies/cairo-1.6.4-1.zip
then extract it to the folder where the file is (usuaully) installed:
C:\Program Files\Common Files\GTK\2.0\bin
reboot the computer and then try again, that might fix the issue. Please report
back any success.
Also on the web page I emailed you it suggested creating a ticket on the Pidgin
website. If you did that it would most likely be marked as a duplicate as
someone has already reported the issue.
Regards
Phil
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