Site Reliability Engineer

Clearance: Active Top Secret or CBP clearance

Location: Springfield, VA

Job Description: Dev Technology Group is recruiting for Site Reliability Engineers who will be a part of a dynamic and energetic team responsible for the continuous monitoring (24x7x365) of multiple DHS applications and responding to alerts and potential issues. The person must be able to multitask and manage multiple systems individually or as part of a team. This work includes leveraging various automated and manual performance reporting monitors to determine if an issue exists and its severity, timely reporting of events and performance statistics, contacting the group responsible for the application and providing a recommendation for a resolution of the incident. A detailed record of all incidents and their resolutions shall be tracked for future evaluation and trending purposes.

This person may interact with project leads, project managers, department liaisons, and key government staff. The person may also collaborate with other analysts, infrastructure support personnel, and application support personnel. Consequently, this role requires excellent customer service, verbal and written communication skills and the ability to work closely with CBP to identify and resolve IT issues.

Responsibilities:

Monitor various applications to proactively identify system disruptions and preempt enterprise outages

Monitor applications and ensure that required Service Level Agreements (SLAs) are met

Notify internal and external departments of performance issues and trends

Support maintenance and monthly outages

Review and update tickets with most current status information

Incorporate monitoring of any new applications or systems

Review and suggest monitoring tools as needed

Monitor and support the Testing, Education, and Production environments

Develop after action reports and provide inputs to hot washes pertaining to the following as needed.

Performance issues

Scheduled server maintenance

Root Cause Analyst (RCA) and follow up both internal and external

Provide updated reports for monthly PMR

Required and Preferred Skills and Experience:

At least 5 years of experience supporting an IT system through troubleshooting, applications maintenance, and network operations (required)

*Dev Technology Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Dev Technology complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.