Salesforce.com is preparing an upgrade to its hosted CRM (customer relationship management) service. The new forecasting capabilities in the salesforce.com Summer '04 release, due this month, should go a long way toward serving enterprises' divergent forecasting needs. It looks like the company realized that the salesforce.com platform had to stop trying to be all things to all people and make the customization easier.

I reviewed the Salesforce.com Spring 2004 release and had a hard time finding anything negative to say about it. The enterprise CRM model was literally flipped on its head with Salesforce.com which has made software as a service a reality. At this point the company's biggest risk is screwing up.

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