Re: Controller not visible or not stable at all (to infinity and beyon...

I have contacted the EU support team this morning. It seems that the support team is unable to ask for the replacement of the defective unit. Infact, according to them, only the repair center is able to determine if the controller need to be repaired or replaced.

Re: Controller not visible or not stable at all (to infinity and beyon...

I had a little chat with the french support team, and here is the result :

- I will not be able to transmit any ticket number for the next 1 to 4 days. Indeed, an investigation is underway to determinate the causes of my controller's failure. (while they cannot manipulate it, considering it is still in my home)- After that, they'll decide to take it back to RMA (maybe), and they will test it to certify the default.-Then and only then, they will decide if they will replace it or not (you know, 3 RMA process maybe not enouth XD).

Re: Controller not visible or not stable at all (to infinity and beyon...

I guess i'm still not done with that problem..... (considering 5 day for investigation + 3 more day for shipping (yeah...), + 5 benchmarking + 5 days of "we need to find a new one" + 3 days of shipping again => which lead to, at least : 21 days of whatever will happen in the repair certer (named "black box" be me) + a possibility that the new controller....well....get the same defect :') kill me XD )

Maybe i will have it for Christmas...whoaaa O_O

Bytheway, the person I chat with today was very kind with me, which i appreciate a lot.

Days since i got the Vive : 28 (i need a pins , something like an achivement or whatever you want XD)

Days with 2 functionning controller : 0 (but hey, i got a functionning headset, who am I to complain, some didn't have that !! XD)

Days with super mega frustration feeling : over 9000

But hey, its a brand new HeadSet, what should I expect (sorry, that is clearly not directed toward you, but i need to express myself in a funny way sometimes )

Re: Controller not visible or not stable at all (to infinity and beyon...

Still no ticket number for the moment as "an investigation is underway" and no RMA procedure will be launched until this "investigation" be done. (should i cry now or after ? )

At this point, i'm unable to tell you if what they told me was total bull"poop" (to remain polite) or the real procedure....[how can you inquerry for the failure causes of a component if you are unable to test it, because...well...you don't have it.....] \o/

But hey, I'll stay positive (as much as i can)

As i said previously, i will certainly get the tecket at the end of the 4 next days. We will see what surpprise will await me at the end of this periode

First, the ticket number (finally we got it) which was present on the mail subject : [Ticket:117486843267]

Second, the mail, let me traduce it (the red part) :

"Hello, we are so sorry for the inconvinience you had, we would like to ask you to send every manipulation for the SETUP [what ???] you did after the reception of the controller from the RMA. According to the repair center, the controller FA6CFJ003884 has passed every tracking test."

So, even after providing every proof that the controller is not OK, for them, everything is alright.....