Service status

We try to minimise impact on services caused by system maintenance work, however sometimes disruption is unavoidable. Any scheduled work which may affect access to services, and recently completed work, will be listed here at the earliest opportunity.

Current service status

Pending and completed maintenance

Planned maintenance

6 - 9 Jan 2017: Full BDSG service shutdown. Five-yearly electrical testing in the ICT data centre at South Kensington has been taking place over the last few months. The final stage of this testing requires all power to the data centre to be shutdown consequently all BDSG services will be unavailable over this time. Services will be shutdown from around 1600 on Friday 6 Jan and restored on the morning of Monday 9th. While services are down additional maintenance and upgrades will be carried out on some systems as required.

Completed maintainence

17 - 18 Dec 2016: IPA unavailable. Maintenance work by Qiagen on IPA has been completed and the system is available again to registered users. The new release includes 'enhanced phosphoproteomics data visualisation', improved RNA-Seq support and many data updates. Full details are available in the Qiagen release notes.

13 Dec 2016: The network link between the MedBio equipment in the Slough and South Kensington data centres has being migrated from the JANET network to ICT's dedicated fibre links. This has considerably reduced latency on the link and should permit better utilisation of the link capacity. This work resulted in a 7 minute interruption to connectivity between the two data centres.

Support

Service change notifications

Email updates

We maintain an low-traffic email list (BDSG-announce) for announcement of significant service changes, scheduled maintenance periods and for updates during periods of service disruption. Please note it is not possible to post queries to this list.

It is highly recommended that active users of our services subscribe to this list to keep up to date with any issues which may affect them.

Twitter

You can follow us on twitter (@Imperial_BDSG) for more frequent updates on minor changes to services in addition to the significant changes which are announced through the BDSG announce list i.e. new software installations or upgrades, reference database updates.