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Frequently asked questions

Complaints

We understand that sometimes, despite our best efforts, we might get things wrong and you might want to submit a complaint.

At Plus Dane Housing our number one priority is to provide customers with a high quality service. Feedback is vital to enabling us to keep improving and developing our services. Examples of how customer feedback has been used in the past can be found here.

To ensure that this process is as straight forward as possible, we have recently revised our Customer Complaints and Feedback Policy. You can download a full copy by clicking here.

If you would like to know more about how to make a complaint, click here to read our leaflet.

To make a complaint please contact customer services on 0800 169 2988 or complete the form below