Guest's review of Travelsphere - www.travelsphere.co.uk

We were recently sent to the Sithonia Hotel, Porto Carras by Travelsphere, a company we have used before, and whom we trusted to send a retired couple like us to a suitable resort. The place was a nightmare - we were outnumbered 20 to 1 by Eastern Europeans, kids ran riot day an night and 9 people out of our party of 12 went down with serious food poisoning. In the brochure we used to make our booking there was no reference to the Sithonia being a family-friendly hotel - otherwise we would have avoided it. Travelsphere are offering compensation in the form of vouchers for a paltry amount to be redeemed against a future tour with them - as if we would want to use these! This form of compensation is against ABTA guidelines. Rather than go self-catering as we usually do, we had paid a premium so that Travelsphere could look after us in an unfamiliar country. We feel totally let down, and now in need of a decent holiday so that we can recover from this nightmare.