topic Re: How to connect Bose QC 30 to Microsoft Surface Pro 6? in Around & On-Ear Headphoneshttps://community.bose.com/t5/Around-On-Ear-Headphones/How-to-connect-Bose-QC-30-to-Microsoft-Surface-Pro-6/m-p/213078#M40809
<P>Not trying to be a smart alec, but did you remember to turn on bluetooth on your Surface Pro?</P>Sun, 16 Jun 2019 02:15:42 GMTXyz9872019-06-16T02:15:42ZHow to connect Bose QC 30 to Microsoft Surface Pro 6?https://community.bose.com/t5/Around-On-Ear-Headphones/How-to-connect-Bose-QC-30-to-Microsoft-Surface-Pro-6/m-p/213072#M40806
Hi,<BR /><BR />Having problem in connecting the Bose QC30 to Microsoft Surface Pro 6 that is running on windows 10.<BR /><BR />Please advise.<BR /><BR />Thank you.Sun, 16 Jun 2019 00:36:01 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/How-to-connect-Bose-QC-30-to-Microsoft-Surface-Pro-6/m-p/213072#M40806WinnSurf2019-06-16T00:36:01ZRe: How to connect Bose QC 30 to Microsoft Surface Pro 6?https://community.bose.com/t5/Around-On-Ear-Headphones/How-to-connect-Bose-QC-30-to-Microsoft-Surface-Pro-6/m-p/213078#M40809
<P>Not trying to be a smart alec, but did you remember to turn on bluetooth on your Surface Pro?</P>Sun, 16 Jun 2019 02:15:42 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/How-to-connect-Bose-QC-30-to-Microsoft-Surface-Pro-6/m-p/213078#M40809Xyz9872019-06-16T02:15:42ZRe: How to connect Bose QC 30 to Microsoft Surface Pro 6?https://community.bose.com/t5/Around-On-Ear-Headphones/How-to-connect-Bose-QC-30-to-Microsoft-Surface-Pro-6/m-p/213301#M40834
<P>Hello WinnSurf,</P>
<P>&nbsp;</P>
<P>Thank you for your message, welcome to the community.&nbsp;</P>
<P>&nbsp;</P>
<P>We are sorry to hear that you are having issues connecting your QC30 headphones to your Microsoft Surface Pro 6.</P>
<P>&nbsp;</P>
<P>As <LI-USER uid="53072"></LI-USER> has stated please ensure both devices have their Bluetooth searching activated when attempting to pair each device with one another.&nbsp;</P>
<P>&nbsp;</P>
<P>We would love to get this resolved for you.&nbsp;</P>
<P>&nbsp;</P>
<P>Tegan M - Community Support&nbsp;</P>Tue, 10 Dec 2019 20:43:17 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/How-to-connect-Bose-QC-30-to-Microsoft-Surface-Pro-6/m-p/213301#M40834Tegan_M2019-12-10T20:43:17ZRe: How to connect Bose QC 30 to Microsoft Surface Pro 6?https://community.bose.com/t5/Around-On-Ear-Headphones/How-to-connect-Bose-QC-30-to-Microsoft-Surface-Pro-6/m-p/258248#M51659
<P>There is no Bose Connect App for the Surface Pro</P>Tue, 10 Dec 2019 20:21:10 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/How-to-connect-Bose-QC-30-to-Microsoft-Surface-Pro-6/m-p/258248#M51659Tamar102019-12-10T20:21:10ZRe: How to connect Bose QC 30 to Microsoft Surface Pro 6?https://community.bose.com/t5/Around-On-Ear-Headphones/How-to-connect-Bose-QC-30-to-Microsoft-Surface-Pro-6/m-p/258255#M51661
<P>Hi Tamar10,</P>
<P>&nbsp;</P>
<P>Thank you for posting and welcome to the community.</P>
<P>&nbsp;</P>
<P>Thank you for pointing that out for us, you are correct the Bose Connect app is only available on IOS and Android devices and the comment has been edited to reflect that.</P>
<P>&nbsp;</P>
<P>Kind regards,</P>
<P>&nbsp;</P>
<P>Keith L&nbsp;</P>Tue, 10 Dec 2019 20:44:53 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/How-to-connect-Bose-QC-30-to-Microsoft-Surface-Pro-6/m-p/258255#M51661Keith_L2019-12-10T20:44:53ZRe: How to connect Bose QC 30 to Microsoft Surface Pro 6?https://community.bose.com/t5/Around-On-Ear-Headphones/How-to-connect-Bose-QC-30-to-Microsoft-Surface-Pro-6/m-p/276473#M54987
<P>I have the same problem. My Bose QC 35 II paired with surface pro 7 but no sound&nbsp;</P>Tue, 25 Feb 2020 04:01:31 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/How-to-connect-Bose-QC-30-to-Microsoft-Surface-Pro-6/m-p/276473#M54987vabond2020-02-25T04:01:31ZRe: How to connect Bose QC 30 to Microsoft Surface Pro 6?https://community.bose.com/t5/Around-On-Ear-Headphones/How-to-connect-Bose-QC-30-to-Microsoft-Surface-Pro-6/m-p/276609#M55011
<P>Hello Vabond,&nbsp;</P>
<P>&nbsp;</P>
<P>Thanks for reaching out and welcome to the forums!&nbsp;</P>
<P>&nbsp;</P>
<P>This does seem strange. Can I please ask that we check that the headphones are selected as the audio output device in the settings of your machine? It would also be great to know what audio you are trying to listen to, and if you have tried an alternative source on the laptop?&nbsp;</P>Tue, 25 Feb 2020 15:06:13 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/How-to-connect-Bose-QC-30-to-Microsoft-Surface-Pro-6/m-p/276609#M55011Vicky_W2020-02-25T15:06:13ZRe: How to connect Bose QC 30 to Microsoft Surface Pro 6?https://community.bose.com/t5/Around-On-Ear-Headphones/How-to-connect-Bose-QC-30-to-Microsoft-Surface-Pro-6/m-p/277918#M55213
<P>I am having the same issue with my SP7 and Bose 35's. They connect, but no sound...</P>Mon, 02 Mar 2020 13:59:47 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/How-to-connect-Bose-QC-30-to-Microsoft-Surface-Pro-6/m-p/277918#M55213efrans2020-03-02T13:59:47ZRe: How to connect Bose QC 30 to Microsoft Surface Pro 6?https://community.bose.com/t5/Around-On-Ear-Headphones/How-to-connect-Bose-QC-30-to-Microsoft-Surface-Pro-6/m-p/283183#M56277
<P>I'm having this same problem. It's paired with the laptop but I can't choose it as an audio output. Is there a resolution to this?</P>Thu, 26 Mar 2020 18:13:26 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/How-to-connect-Bose-QC-30-to-Microsoft-Surface-Pro-6/m-p/283183#M56277ljhogie2020-03-26T18:13:26ZRe: How to connect Bose QC 30 to Microsoft Surface Pro 6?https://community.bose.com/t5/Around-On-Ear-Headphones/How-to-connect-Bose-QC-30-to-Microsoft-Surface-Pro-6/m-p/283190#M56279
<P><LI-USER uid="151360" login="efrans"></LI-USER> <LI-USER uid="154367" login="ljhogie"></LI-USER> - Sorry that you're also having&nbsp;problems with connected your devices to your Surface Pro's.&nbsp;</P>
<P>&nbsp;</P>
<P>Let's clear the pairing list and re-initiate the connection.</P>
<P>- To clear the pairing list on the QC35's, hold the switch in the Bluetooth position for 10 seconds until you hear "Bluetooth device list cleared".</P>
<P>- To clear the pairing list on the QC30's, hold the Bluetooth button for 10 seconds until you hear "Bluetooth device list cleared".</P>
<P>Then, on your Surface Pro, go to the Bluetooth list and delete any instance of the headphones.&nbsp;</P>
<P>Now please reconnect and test the headphones.</P>
<P>&nbsp;</P>
<P>Let us know how you get on with this.</P>Thu, 26 Mar 2020 18:20:08 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/How-to-connect-Bose-QC-30-to-Microsoft-Surface-Pro-6/m-p/283190#M56279Charlotte_G2020-03-26T18:20:08ZRe: How to connect Bose QC 30 to Microsoft Surface Pro 6?https://community.bose.com/t5/Around-On-Ear-Headphones/How-to-connect-Bose-QC-30-to-Microsoft-Surface-Pro-6/m-p/285401#M56752
<P>I have the same problem. I have the latest Surface Pro running Windows 10 Pro. Windows settings shows it as paired. I have cleared the pairing multiple times. The headphones are not a choice for speaker output in Sounds.</P><P>&nbsp;</P><P>My headphones work fine with my ipad and iPhone, but not the Surface.&nbsp;</P><P>&nbsp;</P><P>What's the next step?</P>Wed, 01 Apr 2020 22:31:08 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/How-to-connect-Bose-QC-30-to-Microsoft-Surface-Pro-6/m-p/285401#M56752temp122020-04-01T22:31:08ZRe: How to connect Bose QC 30 to Microsoft Surface Pro 6?https://community.bose.com/t5/Around-On-Ear-Headphones/How-to-connect-Bose-QC-30-to-Microsoft-Surface-Pro-6/m-p/285419#M56755
<P>Thanks for coming back to us <LI-USER uid="155734" login="temp12"></LI-USER>.&nbsp;</P>
<P>&nbsp;</P>
<P>Are you running the most recent firmware version? You can check this by heading to the <A href="https://btu.bose.com/#section=install" target="_blank">LINK HERE</A>&nbsp;on a laptop or PC and following the on-screen instructions.&nbsp;</P>
<P>&nbsp;</P>
<P>Let me know how it goes!</P>Wed, 01 Apr 2020 23:40:48 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/How-to-connect-Bose-QC-30-to-Microsoft-Surface-Pro-6/m-p/285419#M56755Jessie_O2020-04-01T23:40:48ZRe: How to connect Bose QC 30 to Microsoft Surface Pro 6?https://community.bose.com/t5/Around-On-Ear-Headphones/How-to-connect-Bose-QC-30-to-Microsoft-Surface-Pro-6/m-p/290908#M57808
<P>Thanks, this worked and solved the problem. I own a Surface Pro 6 and it worked the 1st time I tried the fix. Great</P>Thu, 16 Apr 2020 00:17:54 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/How-to-connect-Bose-QC-30-to-Microsoft-Surface-Pro-6/m-p/290908#M57808ezpzi2020-04-16T00:17:54ZRe: How to connect Bose QC 30 to Microsoft Surface Pro 6?https://community.bose.com/t5/Around-On-Ear-Headphones/How-to-connect-Bose-QC-30-to-Microsoft-Surface-Pro-6/m-p/290911#M57809
<P>Thank you for letting me know that your issue has been resolved and you are back up and running! This is great news!&nbsp;</P>
<P>&nbsp;</P>
<P>As the troubleshooting has helped&nbsp;kindly like and mark the post as an 'Accepted Solution' to assist other members of the community which may be experiencing the same issue.&nbsp;</P>
<P>&nbsp;</P>
<P>If there is anything else I can do, please reach out again!</P>Thu, 16 Apr 2020 00:26:53 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/How-to-connect-Bose-QC-30-to-Microsoft-Surface-Pro-6/m-p/290911#M57809Jessie_O2020-04-16T00:26:53Z