SHIPPING METHODS AND COSTS

AUSTRALIA

Standard Shipping | Delivery times are between 3 and 7 days depending on the area.

Express Shipping| Delivery times are between 2 and 3 days depending on the area.

INTERNATIONAL

All international orders will be sent via Australia Post - Registered International Mail

- The time it takes goods to be delivered will vary according to the shipment type, the destination and the service selected.

- Product/s shipped internationally may attract customs duties and taxes, it is your responsibility to pay any additional customs duties and taxes on the delivery of your product/s.

PROCESSING TIMES

We aim to process orders within 24 hours pending availability and credit card verification. Once we have processed your order, it will be delivered within 3-7 business days by Australia Post.*

*Parcels being delivered to rural and international addresses may incur a longer wait time.

While we endeavour to deliver goods to your nominated address within the time frames indicated, we cannot guarantee delivery times during busy promotional and sale periods. Dispatch of orders may also be delayed where payment or address information requires verification or correction prior to dispatch.

FURNITURE AND BULKY ITEMS

Furniture and bulky items will incur a shipping cost based on weight, dimensions and location. Please call our friendly customer service team on 0299063995 to enquire about shipping costs.

WHAT ITEMS ARE CONSIDERED BULKY?

- Lamps

- Ceramics

- Lanterns

- Tableware

PLEASE NOTE: As bulky items are sent via courier, a signature will be required upon delivery. If no one is available at the time of delivery, our courier will leave a calling card. It is your responsibility to arrange for re-delivery with the specified courier company. We will not be liable for any additional costs that you may incur.

SHIPPING ERRORS OR DAMAGED PRODUCTS

In the event that we processed an order incorrectly or you received a damaged or defective item, we will gladly replace or take back that item for a full refund at our expense. To arrange to replace your product, please contact info@zjoosh.com or phone 02 9906 3995 between 9am-5pm EST – Sydney Australia.

REFUSAL OF DELIVERY

If you refuse delivery of any order you placed it will be returned to our warehouse. You will receive a refund for the product/s and tax paid but shipping charges are non-refundable.