Add more funds to your American Express GlobalTravel Card by visiting any participating Authorized Seller.There is no fee to reload. You must have your Card and a valid, government-issued photo ID present to complete the reload. Funds are credited immediately to your Card.

Report a lost or stolen Card immediately, by calling Customer Service. We can assist you 24 hours a day, 7 days a week.

Activate the Backup Card

We issue a Backup Card with a different PIN from your Primary Card at time of purchase - minimizing the inconvenience if your Primary Card is lost or stolen. Simply contact Customer Service to cancel the lost or stolen Primary Card and request your Backup Card to be activated for you, so you can continue accessing your funds. The Backup Card should only be activated if your Primary Card is lost or stolen.

Request Replacement Cards

If your Backup Card is also lost or stolen, we can send a new Replacement Card to your preferred destination, at no extra cost.

Get Emergency Funds Access

While you are waiting for your Replacement Card to be delivered, you can access the funds on your Card, up to $1,000 per day by emergency money transfer via Western Union. There is no fee for emergency funds access. Please note that funds will only be released to the Cardmember.

Click here for information about addressing complaints regarding our money services business, lists of our money services business licenses and other disclosures.You may also call 1-866-608-3762 to speak to an American Express Customer Service representative 24 hours a day, 7 days a week.

ATM daily cash withdrawal limit is $1,000. American Express does not charge for the first ATM withdrawal in each calendar month. Thereafter, we charge a $2.00 fee for each additional ATM withdrawal. A separate ATM fee by the ATM operator may also apply. A 2.7% cross currency conversion fee will be applied when an ATM withdrawal is made in currency other than the Card's currency.