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Privacy Policy

The Warehouse Limited (“The Warehouse”) has this Privacy Policy in order to demonstrate our commitment to protecting your privacy. We recognise that your personal information is confidential and that it is important for you to know how we handle, gather, store and use your personal information. By entering any of our stores, using our website, mobile site, apps or store Wi-Fi or participating in our database and promotions, you acknowledge that your personal information will be treated in accordance with the details of this Privacy Policy.

Within this policy, “Personal Information” means the same as it does within the Privacy Act 1993. In general terms, this includes any information that can be used to personally identify you. This may include (but is not limited to) your name, age, gender, address, contact details (including phone numbers and email addresses) and possibly financial information, including your payment information. If the information we collect personally identifies you, or you are reasonably identifiable from it, then the information is considered personal information.

2. WHAT PERSONAL INFORMATION DO WE COLLECT AND HOLD?

We may collect the following types of personal information:

Name

Mailing or street address

Location

Email address

Telephone number

Age or birth date

Profession, occupation or job title

Details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries

Any additional information relating to you that you provide to us directly through our websites or apps or in-store or indirectly through use of our websites or apps or instore or online presence through our representatives or otherwise; and information you provide to us through our customer contact centre or customer surveys, or that is publicly available

Your personal information will be held by The Warehouse Limited, 26 The Warehouse Way, Northcote, Auckland.

3. WHY DO WE COLLECT PERSONAL INFORMATION?

The primary purpose for which we collect information about you is to enable us to perform our business activities, and to provide the best possible quality of customer service. Any information that we collect will not be used in ways that you have not consented to. Your personal information will not be shared, sold, rented or disclosed other than as described within this Privacy Policy, or as permitted by the Privacy Act.

The Warehouse collects, holds, uses and discloses your personal information for the following purposes:

To provide products and services to you

To provide you with information or advice about existing and new products and services

To communicate with you and process your requests

To manage and enhance our products and services

To personalise and customise your experience with The Warehouse Group. By 'The Warehouse Group', we mean us and companies related to us, such as companies that trade under the brands Warehouse Stationery, Noel Leeming, Torpedo7, 1-Day, Warehouse Mobile and/or Diners Club (NZ) Limited

To provide you with access to secure areas of our websites

To conduct competitions or promotions on behalf of The Warehouse and selected third parties

To verify your identity

To provide to third parties if you have authorised us to do so

To conduct analysis across The Warehouse Group of companies.

To conduct business processing functions for operation of our websites or our business, for our administrative, marketing, promotional, planning, product/service development, quality control and research purposes, or those of our contractors or external service providers

To investigate if we have reason to suspect a breach of any of our terms and conditions or any suspected unlawful activity; and/or as required or permitted by any law (including the Privacy Act).

4. WHAT HAPPENS IF WE ARE NOT ABLE TO COLLECT PERSONAL INFORMATION?

If you choose not to provide us with the personal information described within this policy, then:

We may not be able to provide you with the product or services you have requested, either to the same standard or at all

We may not be able to provide you with information about products or services that you may want, including information about discounts, sales or special promotions

We may not be able to tailor our content, website and communications for your preferences.

5. HOW DO WE COLLECT PERSONAL INFORMATION?

We do this in a variety of ways, including through:

Your access and use of our website, apps and communications, including your registration details and information relating to your use of the website and the services, such as the content you access (for example, the products you have viewed, or the search queries you input)

Your access and use of our Wi-Fi in store

Your conversations or email or interaction, between you and our Customer Service Representatives, whether in store or at our Contact Centres

Your completion of an application for a product purchase or service purchase.

You agree that we may also collect personal information from third parties, including:

Third party companies such as credit reporting agencies, law enforcement agencies, and other government entities

Advertisers

Mailing lists

Contractors and business partners

Suppliers

Other companies within The Warehouse Group.

6. HOW DO WE USE COOKIES?

A "cookie" is a small text file that is placed on a device when it is browsing a website to enable the host of the website to store information about use of the website by that device. The Warehouse uses cookies and similar technologies for the following key purposes:

To recognise your computer or device and greet you each time you visit our website, without bothering you with a request to register or log-in

To keep track of products or services you view, so that we or other members of The Warehouse Group can send you news about those products or services or other similar or related products or services that we think you may be interested in

To measure traffic patterns, to determine which areas of our websites have been visited, and to measure transaction patterns in the aggregate

To research our users' habits so that we can improve our online products and services

To operate our websites efficiently with a high level of functionality

To measure the effectiveness of our marketing initiatives

To learn about customer preferences so that we can present customers with web content and advertising that is relevant to them

To measure the number of advertising referrals we have received to our websites from other websites

To produce data on web traffic and customer web activity through our website.

While we use cookies to improve our customers' on-line experience, if you do not wish to allow cookies then you can choose to disable cookies (for all sites) from within your browser settings.

7. WHAT MAY WE DO WITH YOUR PERSONAL INFORMATION?

We may use the information we collect to help us to provide products and services to you, to verify your identity, and to occasionally notify you about important functionality changes to our website.

We and our The Warehouse Group companies may send you marketing communications and information about products and services that we consider may be of interest to you. These communications may be sent in various forms, including but not limited to, mail, SMS or email, in accordance with applicable marketing laws.

If at any stage you no longer wish to receive these notifications you may opt-out of receiving marketing communications from us by using the opt-out facilities provided (e.g. an unsubscribe link in a promotional email) or contacting us at customerserviceteam@thewarehouse.co.nz or 0800 422 274.

If you receive communications from us that you believe have been sent to you other than in accordance with this policy, or in breach of any law, please contact us.

We do not provide your personal information to other organisations for the purposes of direct marketing unless expressly authorised by you.

Personal Information is information about an identifiable individual, as defined by the Privacy Act 1993.

We may also share your information with other companies in The Warehouse Group for the purpose of analysis. We do not provide your personal information to other organisations for the purposes of direct marketing unless authorised by you

8. DO WE USE PERSONAL INFORMATION FOR MARKETING?

We use personal information to provide you with information or advice about our existing and new products and services or those of The Warehouse Group companies. We also use it to conduct promotions on behalf of The Warehouse and selected third parties.

Political opinions

Membership of a political association

Religious beliefs or affiliations

Philosophical beliefs

Membership of a trade union

Sexual preferences or practice

Criminal record

Health information.

We will not create categories designed to target children under the age of 18 years (however, this does not prevent us from marketing children's products to a general audience).

Third party advertisers may purchase advertising products from us that enable them to target particular types of users of our network, for advertisements served both on our network and also on third party websites. We do not permit advertisers to use any usage data obtained from our network to target advertisements or content to users off our network.

We will not provide any personal information to an advertiser or any other third party without your express consent or in accordance with our Privacy Policy. We follow industry "best practice" for the storage of anonymous usage data using reasonable safeguards to protect information held by us.

9. HOW DO WE USE MOBILE?

If you are using one of our mobile applications, and you accept that The Warehouse can send you "Push Notifications", then you are agreeing to accept notifications from The Warehouse even when the mobile application is not running. Your "Push Notification" preferences can be configured in the application's settings.

10. HOW DO WE DISCLOSE PERSONAL INFORMATION?

We may disclose your personal information to our employees, for the operation of our websites or our business, and for the specific purpose of fulfilling requests by you, and to provide products and services to you, where we are permitted to under the Privacy Act and as otherwise detailed in this Privacy Policy

Where The Warehouse utilises third parties to undertake services, we may provide those third parties with some of your information if it is required to fulfil those services and only to the extent required to fulfil those services. Examples of such third party providers may include:

Software providers such as customer relationship management, and accounting software

Existing or potential suppliers, business partners or joint venture entities or partners

Sponsors, or promoters of any competition that we conduct or promote via our services

Specific third parties authorised by you to receive information held by us

We require any third party to protect your information against unauthorised use or disclosure.

Some of these service providers may be located overseas. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

Beyond the above, we release personal information only when it is permitted under the Privacy Act or required by law for legal compliance and law enforcement (including to government agencies with statutory law enforcement responsibilities, and/or to your Internet Service Provider or network administrator); to facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of The Warehouse, our users, or others, and where we reasonably believe that disclosure is necessary. Government agencies with statutory roles enabling them to request data from us include but are not restricted to the Police, Inland Revenue and the Ministry of Business, Innovation and Employment.

11. HOW CAN YOU ACCESS OR CORRECT YOUR PERSONAL INFORMATION?

You may request access to any personal information we hold about you at any time by contacting us at customerserviceteam@thewarehouse.co.nz or 0800 422 274.

Your request will be processed in accordance with the Privacy Act 1993.

If you make an access request, we will ask you to verify your identity. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others, or if it would result in a breach of confidentiality. If that happens, in most circumstances we will give you written reasons for any refusal.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment and will not charge for making any amendments. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it. Registered users of our websites can access and update their user details online. We request that you keep your information as current as possible so that we may continue to improve our service to you.

12. HOW CAN YOU COMPLAIN ABOUT A BREACH OF PRIVACY?

If you believe your privacy has been breached by us, or have any questions or concerns about our Privacy Policy please, contact us using the contact information below and provide details of the incident so that we can investigate it.

We have a formal procedure for investigating and dealing with complaints. Once the Privacy Officer receives a complaint in writing the Privacy Officer will commence an investigation with the relevant business unit from which the alleged breach stemmed. The investigator will endeavour to determine the nature of the breach and how it occurred.

We may contact you during the process to seek any further clarification if necessary. If a breach is found, the Privacy Officer will escalate the matter to management so that the process can be rectified to prevent any further breaches from taking place. We will also contact you to inform you of the outcome of the investigation. We will endeavour to resolve all investigations within a reasonable time.

We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.

We may disclose personal information to external service providers located overseas for some of the purposes listed above. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

14. WHAT SECURITY MEASURES ARE IN PLACE?

We will take all reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorised access or modification. If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately.

15. HAVE THERE BEEN ANY RECENT CHANGES TO THE PRIVACY POLICY?

We may change this privacy policy from time to time. Updated versions of this privacy policy will be posted on our website. This privacy policy was last updated in December 2018. For additional information about your relationship with The Warehouse, please review our Terms and Conditions.