How to Install osTicket on Ubuntu 16.04

In this tutorial, we will show you, how to install osTicket on Ubuntu 16.04, using a LEMP stack, with Nginx as a web server, MySQL database server and PHP 7.0. osTicket is a free and open source support ticket system written in PHP. It’s a simple and lightweight tool, which you can use to manage, organize and archive your support ticket requests. Installing osTicket on Ubuntu 16.04, is an easy task if you carefully follow this tutorial below. Let’s get started.

1. Login via SSH and update the system

Before we begin, you will need to login to your server via SSH as user root:

8. Install osTicket on your Ubuntu 16.04 server

You can now open http://my-domain.com in your favorite web browser in order to finish the osTicket installation (my-domain.com beeing your actual domain name).

Just follow the instructions provided in order to finish the installation.

That’s it. If you followed all of the instructions carefully, osTicket should be successfully installed on your Ubuntu 16.04 server.

Of course you don’t have to install osTicket on Ubuntu 16.04, if you use one of our managed Ubuntu VPS hosting services, in which case you can simply ask our expert Linux admins to setup osTicket for you. They are available 24×7 and will take care of your request immediately.

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