Our Services at a Glance

Same day order shipping!

Products which are indicated on the website as being immediately available and which are ordered before 12 noon
will leave our warehouse the same day. Deliveries within Germany by DHL are usually completed within 1 to 2 working
days, for larger objects transported by a freight carrier the delivery time is generally 2 to 3 working days.
And even for orders placed after 12 noon: In general 95% of all immediately available goods are shipped within
24 hours of the order being placed. Orders for in stock USM units are normally dispatched the day after receipt
of the order. The delivery time for products not in stock depends on the respective manufacturers, is however
typically between 3 and 6 weeks. In such cases, as soon as the goods arrive from the manufacturer, they will
be immediately forwarded to yourself, where possible on the day we receive them.

A wide selection of payment options and a 3% discount for payment in advance by bank transfer.

We offer several convenient and secure payment options. Depending on your location you can choose between payment by credit card,
SOFORT-Banking, cash on delivery, invoice and financing, or pay in advance by bank transfer and receive a 3% discount!

An uncomplicated 30 days return and exchange policy!

The chosen products failed to meet your expectations? A shame. But not a problem. Unused items can be returned or exchanged within 30 days.

You still have questions or need more information? Give us a call or send us an email!

Do you need more information about a product or you have a query regarding the ordering process?
The smow service team can be contacted via e-mail at ,
over our contact form or are available
Monday to Friday from 8am - 6pm under +49 341 2222 88 22.

An answer to your inquiry within 24 hours!

On weekdays your emails will usually be answered by the smow customer service team within a few hours, at the latest the next business day. But always within 24 hours.

Our Specialty: Bespoke USM Units

As a special service, smow offer not only a wide range of USM units but the option to choose between pre-configured versions and bespoke,
customised versions. In addition to the most popular standard versions, and the opportunity to select colours and accessories to meet your
personal requirements, smow also offer the opportunity to individually plan your perfect, custom, USM unit. You can either plan your
individual unit in the smow USM Configurator or let one
of our USM trained staff create a virtual plan of your desired object.
The smow USM team can be contacted Monday to Friday from 8 am to 6 pm via +49 341 2222 88 11.