There is 8 GB of RAM in the server. We have about 8-10 users. The one document has a heavy border but the other was a simple outline. On that one I changed the font to arial from carbaldi and did a save as. The revised document works fine but the original still gives the errors on opening. I didn't think it was RAM because when logged in as Administrator I can open the documents without any errors.

Turn them all off and test again. Run into this plenty of times and in Word you get our of memory errors, in Excel it says the file is corrupt.

The second option is the Word document is attached to a very old normal.dot file. I've had this too and the doc was so old it was referencing a font that was on an old HP Font cartridge. Opening the doc, selecting all the text, copying into new document but with the formatting option only, then selecting all and reselecting the font you want, then resave under a new name.

What exactly should I turn off? I have macros set to Disable all with notification. shoe the message bar in all applications, Active X set to prompt before enabling with minimal restrictions, nothing checked on the add-ins page.

What exactly should I turn off? I have macros set to Disable all with notification. shoe the message bar in all applications, Active X set to prompt before enabling with minimal restrictions, nothing checked on the add-ins page.

My mistake, turn off all the options in Protected View. I didn't read the MS document too closely, but turn those options off and try it again. You can however leave DEP on.