tried two types of authentication - AD Authenticated User and System User but both options are not working to enable run option, and not able to attach the screenshot as it requires web url to be linked.

yes, even my id has the same privilege as viadmin, I tried with two more sysadmin accounts but still Create license report run option is still disabled. is there any configuration settings to be changed or can be checked the current settings kindly confirm.

Yes, all the options are disabled mode, and we found that there are two installation path available in our environment, one is under C: drive and another one is D: drive, we tried the launch pad under D: which is working fine now.