Attendant at gate insisted my daughter's carry-on bag get checked because he put it crooked into the sizer. When I adjusted it and showed him that it fit, he still insisted that we check it. Unpleasant way to start our trip.

YEG

PHX

Okay 4.0

The gate attendants and on-board crew were lovely. Pilots provided info which was great and made up some of the long delay.

There is not enough space to list everything. I paid $800 for a normally $300 flight, then paid an extra $75 for the ability to board early so I could store my very small roller carry-on. The in-bound flight was 2 hours late and even though I could track that easily, and assumed our flight would also be two hours late, the AA website insisted the outbound flight would be on time. So like everyone else, I went to the airport. And it wasn't until just before the original departure time that the update was indicated. Really?? If I knew the flight was going to be two hours late,that means AA knew, and didn't care enough about their passengers to advise them. Then when we boarded, my bag was taken away for gate check because the flight did not allow roller bags. After I paid extra. How can AA not advise you when you book your flight that roller bags would not be allowed?? Talk about a money-grab. I unfortunately have a return ticket and am not wealthy enough to throw it away and book on another airline, but I would if I could. I will never fly AA again and I will share my story far and wide.

DFW

LAX

Excellent 9.6

Good flight. Arrived early. Great crew. A321 is a nice aircraft. Good legroom.

SPS

DFW

Mediocre 3.6

Flight attendant ignored me completely during service for drinks. She asked everyone around me, but did not even look at me and ask me if I need a drink. She just turned her back to me and pretend that I never existed. Terrible!

Good flight. Arrived early. Great crew. A321 is a nice aircraft. Good legroom.

MAD

PHL

Good 6.6

Flight was under booked so there was plenty of room.

Crew was unexpectedly loud/chatty with one another throughout the flight, even when things were quite and calm they were calling over our heads to one another and laughing loudly. Initially, it's an international flight from Spain and no crew members in my section atleast could speak Spanish. I had to help a passenger who only spoke spanish because the attendant kept repeating an order in english, just getting louder each time.

SCL

DFW

Excellent 10.0

The professionalism from the entire crew. Very smooth flight. The in-flight meal was very good .

Even dow we were late departing Santiago Chile, we made it to Dallas in good time.

LGA

PHL

Okay 4.6

Short flight

Attendant at gate insisted my daughter's carry-on bag get checked because he put it crooked into the sizer. When I adjusted it and showed him that it fit, he still insisted that we check it. Unpleasant way to start our trip.

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