All of the fields on the First-time Users Page are case-sensitive
(differentiate between capital and lower-case letters). Make sure to enter the
information exactly as you first typed it.

I want to start a
Symbiose session

To start a Symbiose session, just enter your
username and
password in the appropriate boxes on the Session Start Page.

I’ve forgotten my password, I want a new one

To get a new
password, just enter your
username in the box created for this purpose. Click on [Submit] and your
personal questions will appear. Answer them and you will be able to
choose a new password.

Wait a few moments before reconnecting to lab computers and your email
account, as well as other software applications. Your new password will then be
synchronised with each of the available Computing Services options.

I’ve forgotten my password, I want a new one

To obtain a new
password, just click on the [I’ve Forgotten my Password] link in the gray
bar at the top of the page. Once you’ve identified yourself (using your
username) click on [Submit]. Your
personal questions will appear. Answer them and you will be able to
choose a new password.

My account is locked, I want to unlock it

In order to unlock your account, click on [Unlock My Account] at the top of
the page. Enter your
username and your
personal questions will appear. Answer them and you will be able to
choose a new password
In doing so, your account will be unlocked.

Wait a few moments before reconnecting to lab computers and your email
account, as well as other software applications. Your new password will then be
synchronised with each of the available Computing Services options.