Domain names

Moving your domain name

Moving or repointing your existing domain name from another
provider to Korax involves updating its name server information,
or its DNS records.

When you add hosting for a website to your Korax account,
you'll receive an email detailing the changes you need to make.

Tip:
if you registered your domain name at Korax and you see our
"coming soon" page when you browse to it, you don't need to do anything.
We'll update it automatically for you.

If you know how to update your domain name's information, change
the name servers to the following. Make sure to remove all other
non-Korax name servers from your domain name. If you don't,
this will create conflicting information, and it will cause
your website to be inaccessible.

ns1.securenameserver.ca

ns2.securenameserver.ca

If you're not sure how to update your domain's name servers,
contact your domain registration provider for assistance.

Once the name servers have been updated, it takes up to 48 hours
for the change to take effect everywhere on the Internet. During
that time, some of your website visitors and email will still go to
your previous web host, and some will arrive at Korax. After 48 hours,
all website visitors and email should arrive here.

Domain name expiry

Domain names are registered for a period of 1 to 10 years. You must
renew your domain name registration before it expires. This is
separate and in addition to any website hosting services you may be using.

If you don't renew your domain name before the registration period
expires, your domain name goes on hold. Domain names on hold are unusable,
and any associated websites or email addresses cease to function. The
domain name is on hold for a limited period of time, typically 40 days,
during which you can reactivate the domain by renewing it.

After the hold period runs out, if the domain name still hasn't been
renewed, the registration has lapsed. At this point the domain name is
no longer registered to you. In some cases, it may still be possible
to recover it. However, this is not guaranteed, and the fee to recover
a domain name will be much higher than a normal renewal.

To avoid the suspension and potential permanent loss of your domain name,
make sure you renew your domain name registration before it expires.
Multiple reminder emails are sent to the administrative email address
listed in the domain name registration long in advance of the expiration
date.