Many Californians say they still have not received unemployment benefits, one week after the Employment Development Department said it fixed an ongoing delay -- and two weeks after the state’s Labor Secretary ordered EDD to send out payments.

The company behind a problematic software upgrade at the Employment Development Department also has been involved in costly software projects blamed for leaving people in other states without food stamps and Medicaid benefits.

Many claimants said Thursday they have not received a payment since a problematic Labor Day weekend software upgrade cut many people off.

However, more and more people say they are owed benefits for a longer period of time, and stopped receiving them even before that upgrade was launched.

“So, we have a couple of dozen open cases and we’re getting more every day,” said state Sen. Mark DeSaulnier, D-Concord. “There was one instance reported in the Bay Area of a woman in Pittsburgh who got laid off from [Bank of America]. She was told over and over again she’d be getting her check from EDD. Our Walnut Creek office stepped in and she got her check yesterday.”

DeSaulnier and other lawmakers are calling for a formal investigation into the backlog of payments, and said they may hold legislative hearings on the issue.

The state is paying Deloitte Consulting more than $60 million for the upgrade. Its representatives met with staff of Sen. Jerry Hill, D-San Mateo, this week.

“And we’re not dealing with a small company here,” Hill said. “We’re dealing with Deloitte and we’re dealing with the state of California, two entities that should know better in how to provide good customer service.”

Hill said his office will review the contract between Deloitte and the state.

“And if Deloitte was negligent, did not live up to the terms of the contract, then, there should be a penalty,” Hill said.

Deloitte did not respond to requests from KCRA 3 for an interview. EDD also did not return emails or phone calls Thursday.

Deloitte has said in the past that there is no problem with its software, but rather with converting old claims to the newly launched system. However, a KCRA 3 review of Deloitte’s contract with the state shows that Deloitte was responsible for the data conversion.