Provider : Resources

The resources on this page will assist you in working with WellCare of Kentucky. Click on the names of the materials listed to access more information. These materials may change over time so please check back to make sure you have the most up-to-date version. If you have questions, please call Customer Service at 1-877-389-9457 (TTY/TDD 1-877-247-6272).

Provider Manual
An extension of the Participation Agreement and a resource that provides guidelines on health plan coverage procedures, policies and other information related to the provision of health care services to our members. This document should be used simultaneously with the Provider Quick Reference Guide and other reference resources.

Advance Directives
Information about advance directives and living wills should be available in provider offices and discussed with members. Members have the right to control decisions related to their medical care, including the decision to withhold or remove any medical or surgical means or procedures to prolong their lives.

ICD-10 Compliance
WellCare will be compliant with the Centers for Medicare & Medicaid Services (CMS) rule for ICD-10 readiness beginning Oct. 1, 2015. We have compiled important information and Frequently Asked Questions for providers.

Newsletters
WellCare produces newsletters to update providers on information related to pharmaceuticals, cost and quality of care or to share tips on how to perform business more efficiently with the Plan. The newsletters are also used to highlight recent successes, such as accreditations and quality scores.

Training and Education
Educational resources regarding initiatives that require specific actions by providers. You must log in to complete required Provider training.