Shareholder FAQs

Lost share certificate

Please advise our Registrars, Equiniti, in writing which certificate is lost and you will be sent a Letter of Indemnity for completion. You should sign and return this letter to the Registrars so that a duplicate share certificate can be issued (there will be a charge for this service).

Buy / sell Fresnillo shares

The dealing charges for this service are 1.5 per cent of the value of each sale or purchase of shares (subject to a minimum fee of £40).Stamp duty of 0.5 per cent is also payable on all purchases. If you are interested in this facility then visit www.shareview.co.uk, click on the "share dealing" tab and follow the instructions.

Telephone Share Dealing

Commission is 1.5 per cent, subject to a minimum charge of £45. In addition, stamp duty, currently 0.5 per cent is payable on purchases. This service is available from 8:00am to 4:30pm, Monday to Fridays (excluding bank holidays) on 08456 037 037.

Transfer Fresnillo shares to another member of family or another person

You should complete a gift transfer form and return it to Equiniti with your share certificate(s). To obtain a gift transfer form please telephone 0871 384 2868 (Overseas +44 121 415 0205) or visit www.shareview.co.uk

Receiving multiple copies of shareholder communications

If you are receiving multiple copies of shareholder communications Equiniti is probably holding two (or more) accounts for you on the share register. If you would like these accounts combined please write to Equiniti at the address below asking them to merge your accounts.Equiniti Ltd, Aspect House, Spencer Road, Lancing, West Sussex BN99 6DA

Dividends paid directly into bank account

If you receive your dividends in pound sterling you may have your payments made directly to your Bank or Building Society account. Dividend mandate forms are available from Equiniti at www.shareview.co.uk. If you register for a shareview portfolio you can update this information on-line. Alternatively telephone Equiniti on 0871 384 2868 (Overseas +44 121 415 0205). Using this option will prevent any postal delay, risk of loss, or having to visit your Bank or Building Society.

Elect to have dividends paid in US dollars

Fresnillo dividends are declared in US Dollars and paid in pounds sterling. Shareholders are however able to elect to be paid in US Dollars by notifying Equiniti. If you wish to elect to receive your dividends in US Dollars please contact Equiniti on 0871 384 2868 (Overseas +44 121 415 0205).

Dividend cheque out of date / dividend payment not received

If your dividend cheque is out of date you should return the cheque to Equiniti for verification, re-dating and re-issue. If you have not received a dividend payment it may be because the address details held for you by our Registrars are incorrect or you purchased the shares after the ex-dividend date and were not entitled to receive the dividend. Please contact Equiniti on 0871 384 2868 (Overseas +44 121 415 0205) and they will confirm the position for you.

Death of a shareholder

Please notify Equiniti as soon as possible and they will advise what steps need to be taken. Equiniti can be contacted by writing to Equiniti, Aspect House, Spencer Road, Lancing, West Sussex BN99 6DA or by telephone 0871 384 2868 (Overseas +44 121 415 0205).

Change of address

If you need to make any alterations to your address or you are planning to move, you can let Equiniti know by logging on to www.shareview.co.uk and downloading a form. If you have registered for a portfolio you can update your details on-line. Alternatively please telephone Equiniti on 0871 384 2868 (Overseas +44 121 415 0205).

View shareholdings online

Shareholdings can be viewed on-line by registering with Equiniti for a portfolio at www.shareview.co.uk . From here you can access your shareholdings, including balance, movements, indicative share prices, information on recent dividends and portfolio valuation. Alternatively you can contact Equiniti, 0871 384 2868 (Overseas +44 121 415 0205).

Electronic shareholder communications

To receive shareholder documents electronically please register with Equiniti for a portfolio at www.shareview.co.uk

Duplicate tax certificates

Duplicate tax certificates can be obtained by writing to Equiniti, Aspect House, Spencer Road, Lancing, West Sussex BN99 6DA. There will be a charge for this service.

Lord Davies' Report

In February 2011 Lord Davies of Abersoch, CBE, published the report 'Women on Boards'. The Nominations Committee have reviewed and considered the report. Fresnillo endorses the principle of boardroom diversity and will continue to recruit at all levels in line with our non-discrimination policy and, as always, on merit. We intend to provide more detail on the Board's approach to board composition (and therefore diversity) in our Annual Report.