Client Review

I've been a loyal customer for many years. The staff has always been friendly and professional. A woman, Karen, waited on me, and I couldn't believe her poor attitude. The first thing I saw was Karen, an angry looking woman holding her head up with her hand! She treated me in a robotic manner, and gave me the impression I was bothering her. Next time I go into the bank, I will definitely ask for someone else to help me if she is there. Before Karen, I would give this bank an overall rating of five stars. I don't deserve an "attitude" from an employee of my bank!

I've never had to wait so long in line at the bank before in my life. Horrible service I will be withdrawing my money shortly there are never enough tellers. I have complained to the branch before but they just don't care

Bernie, when i was the manager there i would beg for more tellers. The stores run on a certain model in terms of scheduling employees and many factors play into that model from customer service levels to payroll budget. It really isn't that they don't care in the store. It's stressful enough having people yell in your face because they think you are moving too slow and there is a line out the door and the are only 3 tellers. So believe me if they could do something they would. I advise everyone to write to corporate about that. The staff count is not within the control of any of the employees in the store. Not even the store manager. This is why the employees leave after a while. Everyday is a bad day at work and The stress is beyond unimaginable so they are just cranky all day because they see no relief coming to fix that (not an excuse, just the real reason why). If the staffing model was improved the service would be so much better.

I opened an account and subsequently after it was opened my boyfriend bad asked if he could use my account for his tax return direct deposit. I agreed because I know who he is and the people from customer service and at the branch said if there was an issue he could just be added to the account. The money was deposited on 2/10/2015 and released on 2/11/2015 and now I'm being told that because of a previous issue he had with a prior account he couldn't be added to the account and they wouldn't be able to send the money back to the company who originally deposited the money. The branch put a hold on my account and told me I had to speak to fraud management and have the hold lifted and then they could see what could be done. I went there on Friday 2/13/2015 and was told that the money could be paid that my boyfriend owed through the direct deposit even though I offered to pay for it in cash. The employee who helped me was pulled away by the bank manager (who is extremely rude and sarcastic) to open the vault and had his coworker reach out to fraud management/collections with no knowledge of the issue. Subsequently she hung up the phone and I was told it was too late to do anything the manager then told me that the original representative would be in on Saturday morning and would handle it first thing well when I went there on Saturday 2/14/2015 he looked confused as to why I was there and didn't start making any phone calls until I was sitting in front of him even though the manager said my account was going to be his first task that morning. So he caled and again they said they now needed to speak to the original investigator on the account to see if they would allow collections to take the past due funds and issue the remaining money to us. Well apparently it was too late again and the department wasnt open and due to the holiday on Monday they couldn't do anything until Tuesday. I called customer service after I left the branch and they told me that they were able to speak to the collections department who would take care of it Tuesday when the Federal Reserve opened. The assistant manager told me Saturday he'd call me Tuesday morning and of course never received a phone call so I called and again he was still waiting to hear back from the investigator. I called customer service again today and was told that I needed to refer back to the branch. I called the branch again around noon and was told that the original investigator supposedly said that the money would have to be returned to the company who issued it. I spoken to customer service again and was told that the information the bank had given me was completely incorrect all along and was told that it seemed like they were playing games with me and not handling the issue correctly. I went into the branch were again I was disrespected by the manager and assistant manager. I have since requested that my money be returned to the original company and that my account be closed. I will never recommend anyone to TD bank because they have horrible customer service and the branches aren't trained properly each representative in the bank gives a different story. Maybe the regional manager needs to send a secret shopper into the bank and see how disrespectful their managers are.