If you have a question that you cannot find an answer to on this page
please feel free to contact us directly and we will be happy to help.

Does your pricing include GST and
Freight?

All pricing is exclusive of GST and freight. These
amounts are both calculated and added to your total when you go through
the checkout process.

Do you have a retail store I can
visit?

We
operate from factory premises in Manukau,
Auckland. we will be opening a showroom soon with open hours from
10-2, you are more than welcome to pick up
your order anytime between 10am and 2. We do not run a till and
cannot take EFTPOS, however we can process VISA/MASTERCARD on site. If
you know what you want it's probably best to pay for your order on the
website and choose the will pickup option.

How do I know I can trust you?

We are a limited liability company that is bound
by the
Fair Trading Act and have been in business since 2000. We have an
excellent feedback history on Trademe (NZ’s premier online
auction site). Click here
to look at our feedback.

How can I contact you if I have a
question or would like a special quote?

Check out our contact page for phone, fax and
email details.

What range of products do you sell?

We sell a range of packaging products relevant to
the
packing/dispatch desk in every company. Along with that we sell a
fairly wide range of consumables aimed at the label printing market
(cardboard cores, thermal transfer ribbon, cardboard dispenser boxes,
blank labels etc).

Is there a minimum or maximum order?

There
is no maximum. The minimum order is
specified in
the unit of measure on each product page. Where a price break is
available for buying in higher quantities this is specified on the
relevant product pages. For instance you can buy a "pack" of zip
lock bags or a "Box" of zip lock bags. Generally the higher the
purchase quantity the lower the base unit price will be.

What are my payment options?

Visa or Mastercard.

Internet banking & cheque payment options are only available for
account holders or by prior arrangement with Rob or Vicki.

How do I get an account?

Easy – just download a credit application
form from here, fill it in and fax it back to us. We will process your
application and let you know your account details and credit terms once
you application has been approved. Account holders need to purchase at
least $250 per month and pay promptly to maintain the use of an account.

Can I pick up my order and pay cash?

Yes you can, but we don't run a till, so please being the correct change. (check out the contact us page for
address
details). Please note that we do not have any eftpos facilities
available. You can pick up and pay by credit card.

What are your shipping costs?

Shipping can be a very complicated area but here
are
some general guidelines that we follow. For an order that will fit into
one of our standard sized boxes we will use a courier company and the
following prices apply.

Auckland (Puke to Albany) $6 for the first big box and $4 for each subsequent big box.

For an order that will combine to be 1 cubic meter
or
more we will generally use a freight company (especially outside of
Auckland) as they are much more cost effective.

How is my order shipped?

We
use a combination of courier companies and
freighting
companies to give us the most cost effective solution depending on the
delivery area and physical size of the order. The companies we deal
with are NOW couriers , Streamline (freight and courier orders), Speedy
Couriers (for urgent courier parcels inside Auckland only).
Please note that most companies use sub-contrators to deliver
their parcels outside Auckland.

How long should I allow for delivery
within New Zealand?

In Auckland orders dispatched in the morning will
be
delivered the same day and orders dispatched in the afternoon will be
delivered the following day. The rest of the North Island is the
delivered on the next working day following dispatch. For the South
Island the delay is 2-3 working days from dispatch. The only exceptions
to this rule are Rural Delivery addresses which can take longer.

Please
note that these timings above are an indication of delivery time after
the order has been dispatched. Occassionaly we may run out of
stock and an order may be delayed.

How long should I wait before
contacting you if my parcel hasn’t arrived?

Please
have a look at the order status function on the website - put in your
order number and the email address and it will return an order status
for you. Sometimes thngs are out of stock in which case the
status will be "waiting for product" Please don't hesitate to
contact us if you want to discuss progress of your order.

If your parcel has not arrived within 7 days of
placing
your order (and you haven’t heard anything to the contrary
from
us) then please contact us and we will trace your order with the
appropriate company.

Do you offer a refund or exchange if
the goods are not as you expected them to be?

Please
choose your products carefully as we cannot
refund if you change your mind. We try very hard to make sure that all
the relevant information about our products is on the website for you
to check before you buy. If there is something about a product you
would like to know before you purchase then please contact us and we
will be more than happy to help! We may exchange at our discretion.
Sometimes we may take a product back and refund but a 10%
restocking fee applies and the chances of us agreeing to accept custom
cut mailing tubes back are very slim!

Under what conditions will you offer
a refund?

A replacement will be issued in the first instance
but
if that is not available we will refund your money or send you an
alternate product depending on your wishes. A full replacement or
refund will be issued if your goods are not received or they are
damaged upon arrival. Any damage to products must be reported to us
within 7 days of arrival to be eligible for a refund.