'The Art of Service support is excellent. Typical response time SLA I have found to be in minutes and the follow up to ensure success post solution support was pro-active resulting in strong satisfaction and positive client experience.' - Business Operations Manager in the Services Industry

'Visualizing data will be critical to information driven decisions' - The Art of Service is a leader. Ease of use, flexibility, improved time to market for information decisions, user experience and adoption all contributed to a high ranking of the The Art of Service self assessment products. Pre-existing deployments and knowledge of The Art of Service was also a contributing factor in the decision.' - Technical Director in the Transportation Industry

'Great product ease of use for anyone to create visual and drill downs reports and deploy numerous Dash Boards in minutes. The team was able to formulate trends analysis that resulted in a clear path of actions for us. We were able to navigate beyond the obvious questions and answer the more complex questions will little effort. The product adoption was excellent resulting in a relative short ROI.' - Technical Solutions Senior Manager in the Finance Industry

What Is The Call Center Self-Assessment?

The Call Center Self-Assessment's Purpose is:

To help our clients to reduce their effort in the Call Center work they do to get their problem solved

To help our clients in ensuring that their plans of action include every Call Center task and that every Call Center outcome is in place

To help our clients not having to spend time investigating strategic and tactical options, therefore saving time and ensuring Call Center opportunity costs are low

All the tools you need to an in-depth Call Center Self-Assessment. Featuring 707 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Call Center improvements can be made.

What You Get:

The Call Center Complete Self-Assessment Excel Dashboard

Ensures you don't miss anything: 707 questions in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for 1 or up to 10 participants

Value [to you] of the Call Center Self-Assessment

Excluding hired consultants and advisors from top management consulting firms, internal Call Center Self-Assessment work is typically undertaken by senior level positions with titles such as Enterprise Architect, Business Process Architects, Business Process Re-engineering Specialists and Business Architects.

Statistics according to Glassdoor and Indeed tell these positions receive an average basic pay of $125,000. Daily rates of basic pay are computed by dividing an employee's annual pay by 260 days. The daily salary is then derived by dividing the annual salary of $125,000 by 260 days = a daily rate of $480.

Top management consulting firms start at $2,000 a day, with rates typically charged up to 40 hours per week.

For the price of a fraction of this you can get complete peace of mind. Now.

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

You are free to use the Self-Assessment contents in your presentations and documentation for internal end external use without asking us - we are here to help.

DAVID S. Director Organisational performance

Posted by Unknown on 22nd Nov 2017

Honestly - at the extremely low outlay - the capacity to accelerate your journey, increase productivity and be a more informed buyer (when combined with what actual business problems you are trying to solve) I would be extremely hard pressed to not undertake it.

5

I have gone through the array of your works and they are simply awesome! Great job you have been doing.

Posted by Unknown on 22nd Nov 2017

KENNETH O. MD/CEO, Emerging Media

5

Thanks for this; a lot of work has gone into developing and producing this, I am looking forward to using it in the coming weeks.

Posted by Unknown on 22nd Nov 2017

DR STEVEN.B. Head of Information Security & Assurance

5

The Self Assessment is deemed qualified, accurate and comprehensive as a Guidance that Incorporates the NIST Cybersecurity Framework.

Posted by Unknown on 22nd Nov 2017

U.S. DEPARTMENT OF COMMERCE, NATIONAL INSTITUTE OF STANDARDS AND TECHNOLOGY (NIST)

5

CARSTEN B. Experienced safety and quality enabler

Posted by Unknown on 22nd Nov 2017

So far I have only had time to browse it very superficially, but form that it looks very comprehensive and at the same time practical. As soon as I find time I will do a short item on it on my literature pages and point risk management professionals in your direction. Have a great day, and all the best!!

5

Awesome!!!!!!

Posted by Unknown on 22nd Nov 2017

JOHN G. Principal Consultant

5

Thank you, this is perfect - I will certainly be recommending Self Assessment dashboards to all - I can not wait to tell my colleagues on Monday.