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JP Post EMS

JP Post EMS

Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee

The “Payment Amount” is calculated as below.
“Payment Amount” = the amount of all products + the delivery fee
After reviewing your order, we will send you an email for Union pay link.
Please click the link in the email to pay your bill.https://global.rakuten.com/en/help/payment/unionpay.html
*Please note: if the deadline of payment link in the email is expired, your order will be automatically cancelled.

Return Policy

Return Policy

Replacement
For overseas order,we can't accept return and replacement which caused by clients personal reason. But we accept the return and replacement that were caused by our company's mistake. When it happened,please send the goods back to me first,after it arrives,if request cancel the order,we will refund the order's price and shipping cost. If request replacement,we will bear the resend shipping cost and return shipping cost.

About Cancel
Please understand that we can not accept cancellation for overseas orders.

※
Customer-support in English is only held by mails. If you call us for customer-support in English, sorry that we can't provide you with enough support. Therefore, please send mails if you want to contact us in English.

We use an auto-translation tool to communicate in languages other than Japanese. We apologize for your inconvenience if there's some wrong translation.

For international shipping orders in our shop

The total amount of money is the commodity price + postage + commission (450yen).

1. You should get an email titled “[Rakuten Ichiba]Order Confirmation(Automatic Reply) “ from Rakuten Global market after placing your order. ➝ Do Not reply us by this email.

2.After getting your order, we are going to confirm delivery fee.
If actual postage is less than or equal to estimated delivery fee in Rakuten Global market, we will process to charge you the total bill immediately.
*International shipping fee (EMS) is depended on total weight of your goods with a cardboard.

3.While actual postage exceeds the estimated amount in Rakuten Global, we will resend you with titling
“Please check the shipping charges”.
➝ Please check the content of this email and reply us whatever you would like to pay your bill or cancel via the email.
We are going to process or cancel your order from your reply.

4.To request payment via Rakuten settlement system.
＠ Credit card: we are going to take an authorization from your credit card when you choose to pay your bill by credit card in your order.

＠ PayPal/ UnionPay/AliPay: when you choose PayPal or Unionpay or AliPay to pay your bill, we will send you an email about payment link via Rakuten settlement system. Please follow the steps in the email to finish your payment.

5.Dispatching your parcel
While we ensured your payment, we are going to dispatch your goods within 2-3 days in normal condition. After dispatching your parcel, we also inform you the tracking number via email.
*The parcel might be delayed to dispatch when in shortage or delivery fee promo.
**We could not fill undervalue into a dispatch note due to EMS insurance. Please understand this.

Customer-support in English is only held by mails. If you call us for customer-support in English, sorry that we can't provide you with enough support. Therefore, please send mails if you want to contact us in English.

We use an auto-translation tool to communicate in languages other than Japanese. We apologize for your inconvenience if there's some wrong translation.

import tax

Additional import duties and taxes may be charged on customs clearance into your country.

Customers must be in charge of this additional cost, therefore in this case, please pay directly to the delivery agents or the customs office at the time you receive your package.

The import tax policies are different from countries to countries, therefore, please contact the customs office of your living country for more detail.

Return Policy

Replacement
For overseas order,we can't accept return and replacement which caused by clients personal reason. But we accept the return and replacement that were caused by our company's mistake. When it happened,please send the goods back to me first,after it arrives,if request cancel the order,we will refund the order's price and shipping cost. If request replacement,we will bear the resend shipping cost and return shipping cost.

About Cancel
Please understand that we can not accept cancellation for overseas orders.

※
Customer-support in English is only held by mails. If you call us for customer-support in English, sorry that we can't provide you with enough support. Therefore, please send mails if you want to contact us in English.

We use an auto-translation tool to communicate in languages other than Japanese. We apologize for your inconvenience if there's some wrong translation.

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