Please join us to gain an understanding of where to start the BA process when you are given a project that focuses on either process improvement opportunities or one that is replacing/sun-setting an existing system. This event will include concrete, â??real worldâ? examples of the process and methods employed by our presenters and how they dealt with any issues that may have come up.

Featured Presenters:

Improving a Service Management Process to Achieve Customer Expectations Under Public Sector Budget and Policy Constraints

Brad Kramer, Sr. Business Technology Architect, CA Technologies
Brad is responsible for design management, security, and governance solutions for government agencies in New York. He collaborates with Agency CIOs and key decision makers to design solutions to meet business and technical goals. Prior to his 15 years at CA Brad spent over 15 years as an IT Director, Help Desk Manager and Desktop Support Manager for global financial services, retail and marketing companies spanning network and systems Management, project management, systems implementation, helpdesk management, desktop support and business assessment consulting.

How to Conceive of Business Processes in Government for the 21st Century

Bill Kilmartin, Director, Accenture
Bill worked for 25 years at the Commonwealth of Massachusetts, including 10 years as state comptroller. Now, with 15 years in consulting, Bill's current role is director of strategy consulting for state and local government with Accenture.