Hello, my name is***** am an independent tech connected to you via this pay for assistance website service. Your satisfaction is my top priority and in return your positive rating is the only way I will receive credit for my time. To get started we need more information (additional details may be required):1. How long have you had the Tv?2. Have you tried any thing to get the tv working? explain** REPLY to continue **** do NOT start a new question **** REFRESH this page if you don't see my reply **** IGNORE the subscription POP UPS **