Delivery details

Christmas Holiday Delivery Information 2016

A-Z would like to recommend to our customers the following dates for ordering and receiving goods before Christmas from our website. These dates have been supplied by the Royal Mail and should be taken as a guide only. All orders are dispatched as soon as possible, however we are unable to guarantee delivery by a particular date, as once dispatched the progress of any order is out of our control.

Delivery within the UK - Orders received by noon on Monday 19th December 2016

A-Z will continue to dispatch orders placed via our website up to 12 noon on Thursday 22nd December. Customers should be aware that these orders may not arrive before Christmas.

Although orders may be placed over the festive season via the website, A-Z offices will close at 5pm on Friday 23rd December 2016 and reopen on Tuesday 3rd January 2017. Any orders placed after Thursday 23rd December 2016 will be dispatched at the first available opportunity after 3rd January 2017.

General Delivery Information

We aim to dispatch all orders as quickly as possible, normally within 3 - 5 working days. UK orders, are dispatched according to weight, either by Royal Mail or by Fedex 24 carrier and will normally take up to 5 working days to deliver (non A-Z maps please allow 14 days for delivery). We have no way of advising on delivery times for overseas orders, but all are sent by airmail, priced according to weight.

Mounted and laminated maps plus A-Z Wallpaper are all produced on an on-demand basis. Please allow up to 21 working days for delivery of any of these products. Unfortunately, we are unable to send mounted maps outside the UK via our website. Please contact us for a quote.

Large format A4 atlases, customers should allow up to 3 - 5 working days for delivery.

For items that are dispatched by a third party and not by A-Z, customers should allow up to 7 working days for delivery.

All orders are dispatched as soon as possible; however we are unable to guarantee delivery by a particular date, as once dispatched the progress of any order is out of our control.

Non delivery or shortages MUST be notified within 10 days of placing your order in the UK and 21 days for overseas orders. We ask therefore that any shortage or non receipt of goods be notified to
us before our claims period has expired. Any claim for non receipt after that period will be dealt with at the Company's discretion.

*FREE postage applies to online retail customers ONLY with a delivery address within the UK. Free postage is NOT available on flat or mounted maps or mugs. Trade customer orders are subject to our normal terms and conditions.