We tried every time to make something new and something that has not been done before. I think with every theme we managed that, especially with the 3 latest ones.

That being said, the amount of work we put into the themes and the amount of time that i personally spend on the support forums, was worth it last year. Now i really do not know.

I consider our work to be better than a lot of themes in here, but the sales do not say that. Maybe because of the amount of new themes and low exposure, maybe because we do not copy other themes that look 100 years old with minimal design and a big ugly shadow in the middle :)) . Hell if i know.

What i think that needs to be done is to come back to the standards before and stop spamming with rubbish. I would call out names, but i am not allowed to. Even from Elites. Some seem to be adapting with the new trend. Stop caring about how the theme looks and make more and more. Why do you want this? Are the markeplaces suicidal?

Also you might want to stop buying themes that you see that authors don’t care. It’s kinda obvious who does not give a damn about the themes.

I am SORRY but it is your responsibility as a seller to answer questions regarding your theme if inappropriate documentation is supplied OR if theme has constant updates OR if is theme has several bugs, missing files advertised etc…

NOW

I agree that there is a LIMIT … You guys do not have to help with customization etc and personal requests… But you want to make a buck here selling your theme, well you should provide minimum support… If not, better make sure documentation is clear, accurate etc… also be clear on what exactly you will and will not provide as part of the theme such as demo.xml, PSD , images etc….that will avoid so many repeat questions…

I am not saying that you do personally, just a general statement for authors ;0)

Bedros said
Coming to the number of submissions and exposure on the main page; it is a paradox…

Some authors try to make a unique/outstanding file which really takes time (there are authors spending 2-3 weeks only for the help files) , and by the time they’re working on it some authors “create” 2-3 copyCats.

I think current system encourages copycats , and not the authors that creating masterpieces.

Thanks a lot for sharing your thoughts.

I know, it is very sad for those awesome and creative developers out there who work so hard… I am sorry if this happens to you dear

digitalimpact:
Don’t get me wrong, I have had great support from a few that are able to keep on top, for example KRIESI to name one… But when you land on an ELITE author who’s support page was prematurely released and doesn’t work half-a**... YET takes the time to log in several replies daily here saying [ please register here to our support page] but can spend DAYS without answering any questions on the support page…It makes you go well…DUH..lol

chickscanfly saiddigitalimpact:
Don’t get me wrong, I have had great support from a few that are able to keep on top, for example KRIESI to name one… But when you land on an ELITE author who’s support page was prematurely released and doesn’t work half-a**... YET takes the time to log in several replies daily here saying [ please register here to our support page] but can spend DAYS without answering any questions on the support page…It makes you go well…DUH..lol

If you ever use decide to use one of our themes, i welcome you to see why we need a forum. You will see how many requests are there and you cannot handle them via email or comments, because i would go crazy. There are 4,202 topics and 30,607 posts, and little of them are really bugs that where not solved. Most are bugs caused by what the customer does and/or a plugin. But i will help them with that and small changes too. But you have to know that takes a lot of my patience and maybe with the current sales, it’s not really worth it. Maybe that is why some authors stop giving a damn.

I kept not getting answers on this author’s forum and for days kept seeing people asking and asking about the same issues about most of their themes…so I took matter in my own hands and spent some time to figure out the bugs… and posted FIX , added a zip folder with missing images and told them a CRUCIAL factor that they forget to mention on instructions.. Had they not missed that, they would have never been bombarded with the same question over and over…. For them all the answer were clear but without that STEP there is no way people could replicate the demo theme with the xml file…

DON’T GET ME WRONG

They do have unique and creative themes. But the seller doesn’t create them and relies on “off-site” developer to reply so they get overwhelmed I guess… Maybe they don’t speak English well..who knows…

MY POST TO SEVERAL USER QUESTIONS

First of all, AIT FAILS to mention that when importing demo content, you need to make sure TO NOT check sort by “Organize my uploads into month- and year-based folders ” so MAKE SURE YOU UNCHECK before importing demo content!

I was able to extract the images from their demo site here is zip file ” http://cl.ly/2R1g2N3c1B0q ”
open the zip and load all the images to UPLOADS folder directly via FTP

Unacceptable how they miss such a crucial detail in the instructions!!!

Once you do have all images uploaded, download this file and import to slider1 ( make sure your fist slider you create is called ” Slider1 ” and slug ” slider1 ” then save…go back to Slider and click on Slider1….Go to the bottom and simply import this file as is ” http://f.cl.ly/items/1N1k2C2S1B3b010c1i07/revSlider.txt.html ” save as html! Then update slider and VOILA it works perfect!
Proof here

chickscanfly saiddigitalimpact:
Don’t get me wrong, I have had great support from a few that are able to keep on top, for example KRIESI to name one… But when you land on an ELITE author who’s support page was prematurely released and doesn’t work half-a**... YET takes the time to log in several replies daily here saying [ please register here to our support page] but can spend DAYS without answering any questions on the support page…It makes you go well…DUH..lol

If you ever use decide to use one of our themes, i welcome you to see why we need a forum. You will see how many requests are there and you cannot handle them via email or comments, because i would go crazy. There are 4,202 topics and 30,607 posts, and little of them are really bugs that where not solved. Most are bugs caused by what the customer does and/or a plugin. But i will help them with that and small changes too. But you have to know that takes a lot of my patience and maybe with the current sales, it’s not really worth it. Maybe that is why some authors stop giving a damn.