Driver update information
This page is designed to help troubleshoot video and/or sound problems associated with old or faulty drivers.

If you are planning on updating DirectX as well as the drivers for your sound and video hardware, we suggest installing the update for DirectX first, then the updates for your sound and video hardware.

Steps to identify your DirectX version:
Click on the Start button and select Run.
In the Open: field type in dxdiag and click the OK button.
When the DirectX Diagnostic Tool loads up you will see information about your computer. Near the bottom of the information should be the following field: DirectX Version: which will list what version you are currently running.
Check http://www.microsoft.com/directx/ho...ads/default.asp for the latest version of DirectX and update if necessary*.

*Note: Make sure you have drivers for your sound and video hardware that support the version of DirectX you are going to install. If you are not sure the drivers support the version of DirectX you are going to install consult with the company that built the sound and video hardware for more information. If the hardware came with a computer you bought then contact the computer manufacturer. Check our list of hardware manufactures for contact information Hardware Vendor List.

Steps to identify your video card and driver version:
Click on the Start button and select Run.
Type in dxdiag and click OK.
After the DirectX Diagnostic Tool loads click on the Display tab.
Your video card Name and Manufacturer will be listed in the Device section.
The version of the driver you have installed should be listed under the Driver box next to the word Version.
Visit our Manufacturer Links page to visit the manufacturer page and obtain updated drivers for your specific video card.

*Note: Please make sure you follow all the instructions on the manufacturer's website concerning the removal of current drivers and installation of updated software. For example, Nvidia recommends using the Windows Add and Remove programs utility to remove their drivers, while ATI has a driver removal utility which you can download.

Steps to identify your sound card and driver version:
Click on the Start button and select Run.
Type in dxdiag and click OK.
After the DirectX Diagnostic Tool loads, click on the Sound tab.
The version of the driver you have installed should be listed under the Driver box next to the word Version.

Steps to identify your network card and driver version:
Click Start.
Click Control Panel. If there is an option in the upper left to 'Switch to classic view', then do so.
Click System.
Click the Hardware tab, then click the Device Manager button near the middle.
Expand the Network Adapters category. Make note of the network card name and model listed.
Double click on the network card listed.
Click the Driver tab and make note of the driver Date and Version.
Visit the network card manufacturer's website using the above information to find updated network card drivers.