General Information

General Information

The conditions set out below apply to each and every safari/tour booked with African Sky. Reference or mention of the ‘operator’ refers to VW SAFARIS. Most of our Safaris and tours are all inclusive. Please check the Safari/Tour itinerary for costs that are not included in the experience should any be applicable.

Deposit

A 50% deposit is required upon booking a safari or tour. The balance is payable no later than 60 days prior to the departure of the safari/tour. In the event of a booking less than 60 days prior to the start of the safari/tour, payment in full must be made upon booking the safari or tour.

Cancellation

Cancelation fees will apply should the reservation be cancelled; cancellation fees will be due and payable according to the following:

More than 60 days prior to arrival – 90% refund of the total tour/safari price

35 to 59 days prior to arrival – 80% refund of total tour/safari price

20 to 34 days prior to arrival – 50% refund of total tour/safari price

Less than 20 days prior to arrival – no refund

Travel Arrangements

All travel arrangements, such as flight bookings, reservation of hotel accommodation, reservation of motor transport, etc. made by the operator, are subject to the booking conditions and cancellation provisions of the supplier of the services, transport and accommodation, etc.

Alterations to Safaris/Tours

The operator takes every care to ensure that itineraries are followed through to the letter, but unforeseen circumstances may necessitate changes. The operator accepts no liability due to the alteration of routes or substitution of properties. Where properties are substituted, they will be substituted for equal value.

Liability

The operator shall not be liable for any damage, losses and expenses suffered by any client as a result of sickness, quarantine, weather conditions, war, strikes, riots or any other cause outside the operator’s control. The operator shall under no circumstances be deemed to be the agent of the passenger or of the supplier of any service.

The operator accepts no liability in respect of death, injury, loss or damage to person or property arising out of any act, omission or negligence of the operator, the supplier, the operator’s or supplier’s servants, save only in the case of wilful negligence or a wilful act or omission. The client shall be deemed to have waived, renounced and abandoned any and all right or entitlement, which the client may be entitled to under the provisions of the law of the Republic of South Africa for any loss or damage to person or property.

The operator shall not be liable for any loss or expense arising from the loss of property, cancellation or curtailment of the tour however caused, save only to the extent that such loss of baggage, cancellation or curtailment was caused by the operator’s negligence. If sickness or accident interrupts a tour, the operator shall not be liable for any cost or expense arising there from, save only to the extent that such sickness or accident was caused by the operator’s wilful act or gross negligence. The operator shall not be liable for any refund, either total or partial, of passage money paid. The operator requires passengers to take out the necessary insurance to protect the passengers against such eventuality.

Passenger Responsibility

Passengers are required to take out travel insurance prior to departure on any of our Safaris or Tours. VW SAFARIS can arrange travel insurance on behalf of our clients as an added service making the travel experience less stressful and more enjoyable.

Passengers may not carry any unlawful articles or substances whilst travelling in the Southern African region. If any passenger offends against the prohibitions set out herein or in the laws of the respective countries visited, the operator will be entitled to immediately exclude from the tour the offender who will be responsible for his or her own repatriation and all costs thereof. The operator will under no circumstances assist any such offender in any