Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. If you continue browsing the site, you agree to the use of cookies on this website. See our User Agreement and Privacy Policy.

Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. If you continue browsing the site, you agree to the use of cookies on this website. See our Privacy Policy and User Agreement for details.

11.
Customer Service: What we do internallyPay to QuitCulture BookInterviews Based on Culture 11

12.
CORE VALUESAT ZAPPOS 1. Deliver WOW Through Service 2. Embrace and Drive Change 3. Create Fun and a Little Weirdness 4. Be Adventurous, Creative, and Open-Minded 5. Pursue Growth and Learning 6. Build Open and Honest Relationships With Communication 7. Build a Positive Team and Family Spirit 8. Do More with Less 9. Be Passionate and Determined 10. Be Humble We hire, fire, review, and build our business off of these values.

67.
WHEN CITIES DOUBLE IN SIZE…Productivity and innovation per residentincreases by 15%(But not true for companies)Accelerate serendipity -> Accelerate learning ->Accelerate productivity and innovation

69.
HOW TO ACCELERATE LEARNING & INNOVATIONMaximize serendipitous interactionsDensity in the officeDensity in the cityCollisions vs. convenience

70.
DIFFERENT GROUPS COLLIDING1. 2000 Zappos employees2. 1000 Teach For America corp members and alumni3. Tech Startup Community4. Small Business Community5. Art and Music Communities6. Other Passion Communities7. Local Residents