Patients praise The Christie in annual survey

Press release posted 14 June 2018

Patients have once again rated The Christie as one of the top performing trusts in the country for patient satisfaction in the annual 2017 national inpatient survey published this week by the health regulator, the Care Quality Commission.

The survey ranked The Christie as one of only eight acute specialist trusts to be given the CQC’s top banding of ‘much better than expected’ by patients.

The Trust was also rated as one of only of 10 to score ‘much better than expected’ for medical care and one of only eight to be ranked as ‘better than expected’ for surgery experiences.

Now in its 15thyear, the survey shows how 148 NHS trusts in England score against each other in 70 questions looking at different aspects of the inpatient experience including the hospital and ward, doctors and nurses, care and treatment, and operations and procedures. The Trust scored ‘better’ than most other trusts in all of the section scores.

Trusts are rated as performing ‘about the same,’ ‘better’ or ‘worse’ compared to other trusts.

Some 577 patients surveyed ranked The Christie as number one in the country on two of the survey questions:

Were you involved as much as you wanted to be in decisions about your care and treatment?

Were you given enough notice about when you were going to be discharged?

No question was ‘worse’ than most other trusts. The Trust was not required to answer two questions relating to accident and emergency departments.

Jackie Bird, Chief nurse and executive director of quality for The Christie, said: “We’re extremely proud that our patients have provided such positive feedback in the CQC’s annual survey. Their experiences are at the heart of everything we do and it’s reassuring to see that they are pleased with the standard of care and treatment they receive.

“We are always keen to gather feedback from our patients and endeavour to act upon their responses to ensure we maintain and continually improve our services to them.”

The Christie NHS Foundation Trust has been ranked ‘Outstanding’ by the CQC which referred to it as ‘exceptional’ and ‘a leader in its field’. It not only commended the Trust for its effectiveness and care, but highlighted its work in shaping the future of cancer care and noted the reach and influence of its clinical research projects. The CQC also rated The Christie the best specialist trust in the country, and one of the top three trusts overall in England.