Acustica Audio Help-Desk Portal

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Help us help you (read before submit a support ticket)

Modified on: Thu, 18 Jan, 2018 at 10:30 AM

To enable Acustica Audio staff to assist you with your problem, please provide a complete system profile as well as a complete description of the problem you're experiencing, including the exact text and error numbers in any error messages you're getting. By complete we mean describe exactly what's occurring in as much detail as possible, what you're doing when the problem occurs, what any relevant settings are, list any troubleshooting steps you've tried, as well as any other info that may be relevant.

Screen capture with product settings or error message.

Audio file in WAV format.

Audio host (DAW/NLE) session where wrong behavior can be reproduced.

Video screen capture with the steps to reproduce the wrong behavior.

The more detail you can provide, the easier it is for us to help you. If you do not provide enough information, we are just going to be referring you back here until you do. This is important - we're not asking you because we feel like it, but because we need the information to troubleshoot properly. We can't see your system, how you are working, what your settings are or anything like that, so please provide that information so we have solid info to work with.

To contact Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.