(Temporarily) cancel your mobile phone subscription

If you want to cancel your mobile phone subscription temporarily, you don’t have to pay for your subscription during the corresponding period. Your mobile phone number will be blocked for a period you choose.
You can also cancel your mobile phone subscription definitively, for instance, if you want to switch to a Pay&Go card or transfer to another operator

How to temporarily cancel your subscription?

Contact our customer service to temporarily cancel your mobile phone subscription free of charge for at least 1 week and up to 3 months. After this you can opt for a one-time extension for a maximum of 90 days.

As long as your subscription has been blocked, you don’t have to pay (unless your mobile phone subscription is in a Pack or unless you’re a business customer and have more than 5 mobile phones).

How to cancel your subscription to switch to Pay&Go?

Until then you can simply continue to make calls with your current rate plan. As soon as the switch has been completed, you can top up your Pay&Go card. During the first 24 hours you can top up only via a top-up card.

Note: If you wish to keep the greeting on the deceased's voicemail, you should not cancel the subscription immediately. Contact our customer service so that they can explain the next steps.

Did that person use his or her mobile number to log in to certain websites? Don't forget to change their mobile number for MyProximus, WhatsApp, Facebook, Google, etc. to keep their personal data private.

The processing of your cancellation request takes at least 5 working days. If you have requested the cancellation at a point of sale, this will done immediately.

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