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Yes it does. So i have a device to view this hard drive in another computer and copy all my files over so i am considering doing this then reinstalling windows 7. The disc that I am borrowing is a genuine one so if i choose the install option when it boots to the disc, can i use the existing product key? alternatively as it is a toshiba, if i press f2 when starting will this reinstall windows?

Then you have an installation which may require special steps to repair, checking first for infection which can prevent repair, then manually attempting to System Restore, Repair System Files, and other steps given.

laptop stays at welcome screen. only the cursor visible and it is enla

Upon shutdown, only laptop screen goes black but stays onMy laptop has been doing this for a while, whenever I go to shut down my laptop from start menu the screen goes black but the fans stay on and the keyboard lights still glow (I have an Alienware with the glowing keyboard). Only when I hold down the manual switch does it shut down all the way.
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General Discussion

Screen display on laptop offset so not all of screen visibleThe image displayed on the screen of my Toshiba Satellite laptop is offset so that not all of the tray at the bottom is visible, and there is about 3/4" of black screen at the right side of the display.
https://pbs.twimg.com/media/BRmC8nkCMAECwmw.jpg:large
It seems to have coincided with my...

General Discussion

Black screen with visible cursorHello everybody, When I booted up my PC all I got was black screen with white cursor
I tried pressing Alt Ctrl Delete but it didn't work
I restarted the computer manually a few times and it got back to normal, this happened to me few times already, anything I should do to prevent such thing from...

BSOD Help and Support

Laptop stays at Black screen for 10+ mins after logging inI have Windows 7 on my laptop and after I start it up and enter my password to login to windows I have to wait another 10-15 minutes for my desktop to appear. It's just a black screen, but the kicker is that I can move my mouse and see it on screen. I've never heard of or seen anything like this...

Performance & Maintenance

HP laptop will turn on, but screen stays blue with moving cursorI have a HP Pavilion dv6 dv6-3122sa
Windows 7 home premium (64 bit)
I've had it for about 8 months, and then today all of a sunden whilst ~I was browsing the web, it started to freeze and was taking ages to load/ respond to clicks. I was literally just browsing the web like I always do, and...