Revocation Policy

Consumers shall be entitled to the right of revocation according to the following provisions, whereby consumer shall be any natural person entering into a legal transaction for a purpose that can be attributed neither to a commercial nor a self-employed occupational activity:

Statutory Right

You can cancel your order without giving any reason within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the goods purchased (or last good, lot or piece if it relates to goods or multiple lots or pieces delivered separately).

You must inform us (Mystim GmbH, Koenigsberger Str. 26, D-63776 Moembris) of your decision to cancel your order. You may submit your request e.g. by letter, fax or e-mail or using this form. To meet the cancellation deadline, it is sufficient for you to send your communication before the 14 days’ cancellation period has expired.

Effects of Cancellation

We will reimburse all payments received from you for the goods purchased and will also reimburse delivery charges for the least expensive type of delivery offered by us, no later than 14 days from the day on which we received the above communication. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. If reimbursement occurs after the maximum time period mentioned above, the amount due to you will as of right be increased.

Note that you must send back the goods no later than 14 days from the day on which you communicate your cancellation. You will have to bear the direct cost of returning these goods. You may be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).

End of Revocation Policy

General Information

Please avoid damaging or contaminating the goods. If possible please resend the goods to us in their original packaging including all accessories and all packaging components. Use a protecting outer packaging if necessary. Should you not possess the original packaging any more, please use appropriate packaging to sufficiently protect the goods against transport damages.

Please note that the aforementioned section 1 is no requirement to effectively exercise the right of revocation.

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About Mystim

We'll make you tingle: Since 2005, we've been producing high class devices for erotic electro-stimulation – and all kinds of toys to go along with.

With our background in medical technology and a distinctive sense for good design, we have the know-how – and the ambition – to uphold the highest quality standards. That’s why we give you a 24 month manufacturer’s warranty on each and every one of our toys and devices.