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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (43)

91%
would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

Nolan Talbot

April 2017

Crowne Plaza BIRMINGHAM CITY CENTRE

Great staff and excellent location

Paula A

February 2017

Crowne Plaza BIRMINGHAM CITY CENTRE

Hotel room was spacious but very hot.

Staff on front desk were all helpful

Read MoreLess

A Warren

December 2016

Great choice

Good location, nice room, great breakfast.

All good

Read MoreLess

Graham Thompson

December 2016

2 days in Birmingham

The Hotel is very well located and we found the room large and comfortable.

We really enjoyed the breakfast and said at the time it was one of the best hotel breakfasts we have had.

Read MoreLess

Philip S

September 2016

Crowne Plaza BIRMINGHAM CITY CENTRE

The bed was too firm, but otherwise a reasonable stay.

Response from hotel

Dear Philip S,

Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel due to the condition of the beds. . I have taken note of your comments and shared them with our department for review to make necessary actions that addresses these concerns.

Once again, thank you for staying with us and hope you visit us again.

Best Regards,

John O

Case Manager

IHGService

Elizabeth W

August 2016

Great Staff

This hotel is staffed by helpful, genuine and enthusiastic people.

They are a great asset to a comfortable city centre hotel.

Read MoreLess

Faye G

August 2016

High End Hotel in a Fantastic Location

Excellent value for money rooms with a top standard breakfast.

The hotel is perfectly located for the train station, Bullring and Clubs and pubs. Only downside was building works around the hotel which started at 8 pm Sunday morning.

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S Pattle

July 2016

Good location

Good location for the canals area and symphony hall.

Room very comfortable and parking available at extra cost. Thought breakfast at £15.50 per person very expensive so chose not to eat at hotel.

Read MoreLess

D Hanford

May 2016

Finding hotel a nightmare with all the roadworks especially with Sat nav wanting to take you through road works.

Parking also a problem due to limited parking due to carpark going through demolition.