The term "Click to Call" is thrown around a bit to mean slightly different things. In this post I'm going to show you how to create a web based interface, in which end users can type their name and phone number and have your Speech Server (2007) application...

I was asked today how easy it would be to create a web control that would display a user's presence on their blog. My answer is it is pretty easy, which it is, but it isn't as intuitive as one might think. If you are familair with UC APIs at all your...

I've been working on the an Add in for Outlook, using VSTO and the Communicator Automation API, which allows you to view all of your contacts while it Outlook. Outlook already gives you presence and functionality to communicate with the people for the...

Recent Update to the Presence Controls: http://www.microsoft.com/downloads/details.aspx?familyid=25A27453-15FF-48AB-AF1B-692CD77AB510&displaylang=en
I'm working on a small project which uses the Communicator Automation API. In fact I'm taking a...

If you haven't been in the "IVR world" prior to Microsoft acquiring Tellme, you may not be with all that familiar with what Tellme does..
You may have heard of Google's efforts at a telephony based search solution, GOOG-411. Tellme has been offering...

One of the most common questions I get is: Can OCS do "Click to Chat"? The answer is not out of the box, but using the APIs you can build it.
In this post I'm going to cover the theory, in Part II we'll get into some code.
Items that need to be...

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Ok let me say this for clarification. This isn't a "real" ACD. It isn't "real" because we aren't actually transferring the callers off the IVR. Part of the benefit of an ACD is that moves callers off your IVR to somewhere else...

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In March of last year I started a CodePlex project which didn't get very far and I kind of left it. At that time Speech Server (2007) was still in Beta and I wanted to build an ACD for it, which I somewhat accomplished. If you...

In the words of Austin Powers - Allow myself to introduce myself...
My name is Michael Dunn and I'm a Senior Consultant for the North Central District. I'm now a former MVP for Office Communications Server, which I was awarded in April of 2007,...