General Terms & Conditions

The rent of an accommodation or a camping pitch implies that the tenant respects the general booking conditions and that he approves unreserved all the internal rules.

Each family must be registered through a booking form, of which the options are not transferrable. This rental is valid as a "temporary" rental.

The rates or information published in this brochure are subject to printing errors or omissions (texts and photos are not binding). Only the prices on your invoice are contractual.The prices mentioned in this brochure are indicated in Euros, including VAT (following the valid rate on 01/12/2016). The price agreed upon reservation includes VAT. The contract price is subject to changes in the legal and regulatory limits, "in case of changes in the applicable tax rate between the moment of booking and the date of payment of the balance."

Prices of bookings confirmed prior to this date, will remain unchanged. (The price of the tourist tax, fixed by the towns, may change in 2017. The applicable price will be the one in effect at the dates of the stay).

The Sandaya campsites refuse the access to families who exceed the number of persons allowed per rental accommodation (babies and children included). Not accompanied minors by their parents will not be accepted within the Sandaya campsites.Group Bookings: When a natural person or a legal person book more than 3 accommodations or pitches on the same date of the stay is considered as a group. Accommodations pitches proposed on the Sandaya website are addressed exclusively to individual customers. All group booking requests must be sent by email to vacances@sandaya.fr.

After receipt of the tenant's down payment, he will receive a booking confirmation. In case of specific requests, we will announce a pitch number, taking into account the tenant's preferences (additional charge of €30) and the lessee's availabilities, and for which the lessee will do his outmost. Should this request not be met, this additional charge will be refunded.

The down payment (30% of the total amount of the stay), and the optional cancellation insurance, must be sent along with the booking form. These amounts will be deducted from the total amount of the stay. Bookings made within 30 days from the date of arrival must be accompanied by their full payment.

Cancellations: all booking cancellations must be submitted in writing, by post or by email, to sc@sandaya.fr and addressed to the campsite. Timeframes are calculated from the date of receipt of the request.

Cancellation cover is a payable option when bookings are made.

. In all cases of cancellation, the costs of the cancellation option, for those who have contracted them, will be held.

In case the cancellation is done more than 30 days prior to the planned arrival date, the down payment will be held by the campsite.

In case the cancellation is done less than 30 days prior to arrival, the total amount of your stay will be held by the campsite.

CANCELLATION INSURANCE:

Sandaya can provide insurance (for which a charge applies) against Cancellation and Termination in your rental agreement. Our partner Gritchen Affinity undertakes to refund all or part of the cost of our holidaymakers' stays. If the claim is provided for in the general terms and conditions of Gritchen Affinity (available at www.sandaya.co.uk), you must let the insurer know within 48 hours and submit all the information required and documentary evidence.

The insurance has to be paid in full and exclusively upon booking :

€15 per camping pitch for a stay of maximum 30 days,

€4 per day for rental accommodations

How do I cancel my stay?

It is very easy to notify your cancellation: Inform Sandaya of your withdrawal, postponement or termination by post or by email to sc@sandaya.fr.

Notify your cancellation or termination of stay online at www.declare.fr.

You will receive a refund within 48 hours.

ARRIVALS/DEPARTURES :

Arrivals mobile homes as from 4 pm, departures before 10 am.

Arrivals camping pitches as from 3 pm, departures before 11 am.

For all arrivals that do not correspond with the registrations in the booking form, the access to the campsite can be refused and the stay can be cancelled: in this case, the payment of the stay will be held by the campsite, as well as the cost for the cancellation insurance.

When you haven't arrived 24 hours after the planned arrival date, the booking will be considered as being cancelled. SANDAYA will then keep the down payment and the balance of the stay.

Each camper must respect the internal rules displayed at the campsite entrance. He/She is legally responsible for disturbance caused by the other booking party members. Not respecting the internal rules can lead to the client's expulsion of the campsite.

In case you leave before the end of your stay, there will be no refunds.

Ther will be no refunds or compensations in case of temporary or seasonal closing of one or more facilities due to technical problems, weather circumstances, administrative or legal events.

All Cottages and Mobile Homes have the necessary dishes and bed linen (except for sheets and towels). The inventory will be handed to you upon arrival. Upon arrival, the tenant needs to check the inventory and notify any faults the same day. All remarks regarding the cleaning or the general state of the rental accommodation must be notified at the latest 24 hours after your arrival, for us to act immediately. Complaints will not be taken into consideration after more than 24 hours after your arrival.

The tenant is responsible for cleaning the Cottage or the Mobile Home. At the end of the stay, the Cottage or Mobile Home must be left completely clean. Should these conditions not be filled, a cleaning fee of €65 will be charged on the guarantee deposit.

Cleanliness: All pitches must be kept clean and tidy. It is prohibited to leave rubbish outside the containers. Two warnings for a pitch not kept clean and tidy will lead to expulsion from the campsite.

It is up to the camper to take out insurance; the campsite will not take any responsibilities in case of theft, fire, bad weather...and in case of accidents for which the camper is liable.

Pets are accepted on our campsites (except for Cypsela Resort), and subject to an additional charge. It must be kept on a lead and must be vaccinated against rabies (up to date vaccination booklet). Guests are asked to walk their pets outside the campsite for their needs, and in case of droppings on site, guests are asked to clean them and throw them in the bins on site. It is prohibited to leave a pet on its own on a camping pitch, whether it is on a lead, in a car or in a rental accommodation. Dogs that are considered as being dangerous by the law (categories 1 & 2) are not accepted on the campsite.

In case of a dispute and after having contacted the customer service department, customers can make use of an ombudsman, within a maximum delay of one year, counting from the date of the written claim by registered letter adressed to Sandaya.

The contact details of the ombudsman who may be contacted by the customer:

Medicys

Telephone: +33 (0)1 49 70 15 93

Online seisin by filling out the provided form: www.medicys.fr

Seisin by e-mail: contact@medicys.fr

Seisin by letter: 73 boulevard de Clichy 75009 PARIS

Unresolved disputes will be referred to the local competent jurisdiction.

WARRANTY DEPOSITS :For rental accommodations, a warranty deposit of €300 is asked upon arrival; this will be handed back upon departure, at the latest 5 days after the final check-up and after deduction of amounts paid for established damage and/or missing objects.For camping pitches (pitches equipped with private individual toilet blocks), a warranty deposit of €100 per pitch is asked upon arrival. This amount will be handed back to the tenant at the reception on departure.

IMAGES :

You authorise Sandaya, together with anyone who Sandaya may wish to represent it, to take photographs of you, to record your voice or to film you during your stay with Sandaya and to use the resulting images, sounds, videos and recordings on any media (including Sandaya websites and webpages – including Facebook -, Sandaya presentation and promotion media and travel & tourist guides). This authorisation applies both for you and for people staying with you. Its sole purpose is to ensure the promotion and activity of the Sandaya group and may in no event undermine your reputation. This authorisation is provided free of charge, for all countries and for a period of 5 years.

DATA PROTECTION:

Information you send us when you make your request will not be sent to any third parties. Sandaya will treat such information confidentially. It will be used only by Sandaya's internal departments, for processing your order and for improving and customising communication and services available for Sandaya customers, in line with their interests. In accordance with France's data protection law of 6th January 1978, you have the right to access, rectify and object to your personal data. To do so, please write to us at the following address, including your surname, first name and address:

SANDAYA

Avenue Georges Frêche

34830 CLAPIERS

N° SIRET SAS SANDAYA : 524 027 455 0020

THESE CONDITIONS ARE APPLICABLE TO ALL THE SANDAYA CAMPSITES.

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