Cons: Upon arriving at the airport to pick up the car I had reserved. I found out that my reservation had been cancelled and I was not given a reason as to why.

4.4 OK

25 Mar 2016

bait and switch

Pros: Nothing.

Cons: From the start this was the worst car rental experience I've ever had. I got to the budget counter and they swiped my card. They immediately told me they wouldn't rent me a car because my credit wouldn't allow it. I never gave them permission to run my credit. Next they told me they could get me a car from avis. It was the same car they just changed the rental jacket from budget to avis and charged me $20 more. Once I got the car it was the most uncomfortable thing I've ever driven. That's not their fault it's Volkswagen to blame for that. They never asked me what car I wanted and forced me to pay more than the price I booked based on some phantom credit check they claim they did. I do not blame Kayak for this I blame the guilty patty which is Budget/Avis car rental.

8.8 Excellent

5 Jun 2016

Pros: Car was roomy, great on gas

Cons: No help finding car in parking garage. Person at counter was helpful on my reservation but couldn't find the car and wasted time walking around. Once I got to car had to google how to start it. Was push start I had no idea I had to have my foot on break to start it until I googled it

Pros: The car we received was a perfect size. I love the gas mileage it got. We didn't have to spend a great deal of money on gas and time stopping to get gas. Helpful people at the airport and at the place we actually got the car from.

Cons: We did not know that the car rental place was not at the airport and there was not a shuttle to the place we had to pick up our car. That was a big shocker. The young lady at the airport called the place that we rented the car from and we were well taken care of.
The car windows were so dirty that we couldn't see out of them at night. We had asked the guy who cleans the car to clean them again but even his second round of cleaning was terrible. He acted as if we were putting him out.

Cons: Low tire pressure alarm sounded on the second day of our rental. I checked the air pressure in all four tires - over 50 psi in three tires and less than 25 in the fourth. Obviously, this is a safety issue that could have resulted in a blow out.
Avis' staff should perform simple checks like this (also oil and other fluids) as a part of their prep.