Policies

Shipping:

If you are out of the area shipping is always an option. I receive components from all over the country, even outside our borders. If possible I prefer you ship to us using FedEx. We have found over the years that they have been the most reliable, but they do take care in shipping. I have had little issue with items that have transit damage.

Now, you must pack it well, we are happy to provide detailed packing instructions via email or when you are ready to ship. We will use your packing materials and FedEx ground, insured only for the return trip. If your original packing materials are deemed unacceptable a price will be quoted for safer packing. Especially McIntosh components as the glass faceplate’s need special packing attention.

Payment:

We can accept US Postal money orders, bank checks, wire transfers and PayPal (not our preferred method, we will charge you the PayPal discount fee as part of the transaction) Sorry PayPal is an EBay monopoly

The Process:

What is my process when I receive your prized component for repairs or restoration? The first thing upon arrival it is immediately unpacked and a visual inspection made, any possible shipping damage or other cosmetic issues are noted. We email you with acknowledgement of receipt of the component and the condition.

Our evaluation process is the same for every unit. First we ask that you provide as much detail as possible with what problems you might be experiencing with your component. Yes, I know sometimes this is hard but the more we have the better. Was it playing fine and pop? did it emit an odor or smoke, has it had a slow compounding failure, one channel louder then another? or noisy, scratchy, ETC. you get the idea..

Next we do a bench evaluation with a test of voltages, the tubes among many other tests and then develop a set of recommended repairs and cost estimates along with optional upgrades if applicable that can offer better performance, safer operation and reliability.

At this point we make a call or an email with the details and once approved we will provide you with an estimated turnaround time. All components once completed get at least 8-10 hours of full run time playing music. It does not leave our shop until we are happy with its sonic and operational performance.

Warranty:

Simple 90 days on parts and labor (Including tubes) for the work done. (sorry, we cannot be held accountable for unrealistic expectations as to sound quality, these are old components in may cases and or circuit designs that cannot perform any better then the original design and manufacturer intended application, or incompatibility with other components/speakers) No warranty for improper use and or connections. You pay the shipping to us we pay it for the return.

Miscellaneous.

It is hard to cover all the possibilities from shipping to repairs. So I encourage good communication both ways.. Yes, Really!! talk.. novel concept but we do business the old fashioned way.. Good communication, good service, means happy life long customers. 40 years and counting!

Guitar Amp

Eurotubes
We are into tubes! We deal in JJ Electronic tubes and NOS tubes. We are located in Milwaukie Oregon and have customers in every corner of the world from Tasmania to Iceland! We are not your standard corporate model based on the “hey lets make some money”

Local Business

Dorey Design Group (DDG)
Dorey Design Group is a full-service web design, open source programming, and marketing firm located in Portland, OR.

Eurotubes
We are into tubes! We deal in JJ Electronic tubes and NOS tubes. We are located in Milwaukie Oregon and have customers in every corner of the world from Tasmania to Iceland! We are not your standard corporate model based on the “hey lets make some money”

Kathy's Estate Sales
Since the early 1970’s providing clients with the highest level of service available throughout the Portland metropolitan area.

Manufactures Websites

Eurotubes
We are into tubes! We deal in JJ Electronic tubes and NOS tubes. We are located in Milwaukie Oregon and have customers in every corner of the world from Tasmania to Iceland! We are not your standard corporate model based on the “hey lets make some money”

V-Cap Capacitors
These are the best capacitors – PEROID. Used in Pats reference system.

Parts

Eurotubes
We are into tubes! We deal in JJ Electronic tubes and NOS tubes. We are located in Milwaukie Oregon and have customers in every corner of the world from Tasmania to Iceland! We are not your standard corporate model based on the “hey lets make some money”

Publications

Tone Audio Magazine (on-line)
TONE Audio Magazine forges the link between music and high quality audio reproduction with a 50/50 balance between the two

Audiophile Audition
AUDIOPHILE AUDITION is a free web magazine for music, audio and home theater. It reviews AV equipment but concentrates on the recordings, with over 100 discs – including DVDs & Blu-rays – reviewed each month, plus Audio News and special features.

Positive Feedback
Positive Feedback Online is first and foremost a community, composed of writers and creative persons from around the world. Positive Feedback Online is an ongoing “work in progress,” chronicling the efforts of audiophile listeners, reviewers, designers, m

Part Time Audiophile
First off, let me apologize. You’re never going to get any of this time back. It’s just gone. Yeah. Just like all that money you’ve spent on your audio system. Or are about to. Poof! I’d like to say that Part-Time Audiophile is a premium web destination

Retail Hi-Fi

Beauty of Sound
We are a small organization located in Upstate New York that specializes in high-end two-channel audio. We are only concerned with the sonics of each particular component. Others worry about what sells best, but we are after what will make you happy over

Pearl Audio Video
Our model is to offer only the finest home entertainment products available no matter the budget. Right here in Portland, Oregon

Society's / Organization's / Local

Oregon Triode Society
A Portland area local group meeting once a month to share ideas, projects, shared interests revolving around vacuum tubes, electronic projects, music , all facets of the Hi-Fi audio universe