Protecting Patients from Harm

Baystate Health’smission is to improve the health of people in our communities everyday, with quality and compassion. When a patient comes to a Baystate Health facility, we have an obligation to protect them from harm. In order to do this, Baystate Health follows national patient-care recommendations to help prevent healthcare related errors, surgical site infections, postoperative complications, and hospital-acquired conditions.

This great work has been key to Baystate Health facilities receiving numerous awards for quality, safety, performance improvement, and patient satisfaction.