topic Re: Tracks are playing, but there is no sound in Desktop (Mac)https://community.spotify.com/t5/Desktop-Mac/Tracks-are-playing-but-there-is-no-sound/m-p/4914477#M541092
<P>This same issue was happening to me, couldn't get sound out of Spotify but YouTube, etc. was fine – dumb fix and I'm sure you already did this but check the app volume in the bottom right corner of the Spotify app. Mine was turned all the way down for some reason and I typically control the volume of music through the Mac OS volume control. Hope this helps!</P>Thu, 19 Mar 2020 15:04:53 GMTmaxmfoto2020-03-19T15:04:53ZTracks are playing, but there is no soundhttps://community.spotify.com/t5/Desktop-Mac/Tracks-are-playing-but-there-is-no-sound/m-p/4741616#M537999
<P><STRONG>Plan</STRONG></P><P>Free</P><P>&nbsp;</P><P><STRONG>Device</STRONG></P><P>Macbook Pro 2018</P><P><STRONG>Operating System</STRONG></P><P>macOS Mojave 10.14.4</P><P>&nbsp;</P><P><STRONG>Spotify Version</STRONG></P><P>1.1.5.153.gf614956d</P><P>&nbsp;</P><P><STRONG>My Question or Issue</STRONG></P><P>The app seems to be working completely fine except the fact that there is no sound&nbsp;whatsoever. I've tried rebooting the mac and reinstalling the app as described&nbsp;<A title="Reinstall Spotify" href="https://support.spotify.com/us/article/reinstallation-of-spotify/" target="_blank" rel="noopener">here</A> with no success.</P><P>&nbsp;</P><P>There is also no sound when using wireless devices (AirPods and bluetooth speakers) as well as&nbsp;3.5 mm jack headphones.</P>Sat, 04 May 2019 11:01:11 GMThttps://community.spotify.com/t5/Desktop-Mac/Tracks-are-playing-but-there-is-no-sound/m-p/4741616#M537999midnight_3152019-05-04T11:01:11ZRe: Tracks are playing, but there is no soundhttps://community.spotify.com/t5/Desktop-Mac/Tracks-are-playing-but-there-is-no-sound/m-p/4762107#M538383
<P>Hey <LI-USER uid="10306421"></LI-USER>,</P>
<P>&nbsp;</P>
<P>Thanks for reaching out and welcome to the Community!</P>
<P>&nbsp;</P>
<P>If the app appears to be playing, but you can’t hear anything from your device:&nbsp;</P>
<UL>
<LI>Check the correct audio output is selected in your device’s volume settings. You can refer to the manufacturer for help with volume settings.</LI>
<LI>Check your audio hardware is working properly. You can test this by playing audio from somewhere other than Spotify.</LI>
<LI>Since you mention that this is happening on a desktop device, it’s worth checking your soundcard driver software and update it if there's any pending updates. You can refer to your device’s manufacturer for help with this.</LI>
<LI>Check the device you want to listen on isn’t playing to an external device with<SPAN>&nbsp;</SPAN><A class="js-ga-event" href="https://support.spotify.com/article/spotify-connect/" rel="noreferrer noopener" target="_blank">Spotify Connect</A>,<SPAN>&nbsp;</SPAN><A class="js-ga-event" href="https://support.spotify.com/article/spotify-and-bluetooth/" rel="noreferrer noopener" target="_blank">Bluetooth</A>, or any other wireless connection method.</LI>
</UL>
<P>If none of these do the trick, it'd be helpful if you could try using your account from a different device to see if the issue persists.</P>
<P>&nbsp;</P>
<P>If it only happens from the original desktop device, it'd be a good idea trying a clean install of the app on that device. There's steps on how to do this in <A href="https://community.spotify.com/t5/Spotify-Answers/How-can-I-perform-a-clean-reinstall-of-the-app/ta-p/4746485" target="_blank" rel="noopener">this Spotify Answer</A>.</P>
<P>&nbsp;</P>
<P>Let us know how you get on! We'll be happy to lend a hand if you're still having troubles.</P>
<P>&nbsp;</P>
<P>Have a lovely day <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P>Wed, 05 Jun 2019 12:09:23 GMThttps://community.spotify.com/t5/Desktop-Mac/Tracks-are-playing-but-there-is-no-sound/m-p/4762107#M538383Katerina2019-06-05T12:09:23ZRe: Tracks are playing, but there is no soundhttps://community.spotify.com/t5/Desktop-Mac/Tracks-are-playing-but-there-is-no-sound/m-p/4888563#M540621
<P>None of these suggestions worked for me. MacOS Mojave 10.14.6 running on a MacBook Pro, all other apps can play audio just fine. I also uninstalled and reinstalled Spotify and that didn't work either. Never had this problem until today. Doesn't matter whether I use headphones are the internal speakers. I don't get any audio from Spotify, but all other apps for playing/streaming music work just fine.</P>Tue, 21 Jan 2020 22:40:44 GMThttps://community.spotify.com/t5/Desktop-Mac/Tracks-are-playing-but-there-is-no-sound/m-p/4888563#M540621tzoby7b0hpw9tkn2020-01-21T22:40:44ZRe: Tracks are playing, but there is no soundhttps://community.spotify.com/t5/Desktop-Mac/Tracks-are-playing-but-there-is-no-sound/m-p/4894078#M540736
<P>I un-paired and re-paired a fe times and it finally started working for me. Hope that helps!</P>Mon, 03 Feb 2020 21:59:48 GMThttps://community.spotify.com/t5/Desktop-Mac/Tracks-are-playing-but-there-is-no-sound/m-p/4894078#M540736vickiecherry2020-02-03T21:59:48ZRe: Tracks are playing, but there is no soundhttps://community.spotify.com/t5/Desktop-Mac/Tracks-are-playing-but-there-is-no-sound/m-p/4914414#M541091
Yes this is so annoying. Happens a lot. All other apps works just fine with sound and everything but Spotify is not working, no sound is coming through.Thu, 19 Mar 2020 12:47:59 GMThttps://community.spotify.com/t5/Desktop-Mac/Tracks-are-playing-but-there-is-no-sound/m-p/4914414#M541091korrekorre2020-03-19T12:47:59ZRe: Tracks are playing, but there is no soundhttps://community.spotify.com/t5/Desktop-Mac/Tracks-are-playing-but-there-is-no-sound/m-p/4914477#M541092
<P>This same issue was happening to me, couldn't get sound out of Spotify but YouTube, etc. was fine – dumb fix and I'm sure you already did this but check the app volume in the bottom right corner of the Spotify app. Mine was turned all the way down for some reason and I typically control the volume of music through the Mac OS volume control. Hope this helps!</P>Thu, 19 Mar 2020 15:04:53 GMThttps://community.spotify.com/t5/Desktop-Mac/Tracks-are-playing-but-there-is-no-sound/m-p/4914477#M541092maxmfoto2020-03-19T15:04:53ZRe: Tracks are playing, but there is no soundhttps://community.spotify.com/t5/Desktop-Mac/Tracks-are-playing-but-there-is-no-sound/m-p/4916795#M541139
<P>i've tried all the above but it will restart playing only if I switch devices (music will play on them) then go back to the desktop mac. &nbsp;It will then play for about 5 minutes and cut out again. What gives??</P>Wed, 25 Mar 2020 04:04:33 GMThttps://community.spotify.com/t5/Desktop-Mac/Tracks-are-playing-but-there-is-no-sound/m-p/4916795#M541139luck-us2020-03-25T04:04:33ZRe: Tracks are playing, but there is no soundhttps://community.spotify.com/t5/Desktop-Mac/Tracks-are-playing-but-there-is-no-sound/m-p/4921674#M541277
<P>This just started happening to me this past week...</P><P>&nbsp;</P><P>I opened Spotify on my iMac, and noticed there was no sound.&nbsp; I checked the output and it said "This Mac," then I checked my BT settings to make sure my airpods were not synced or something and they werent.&nbsp; I then switched audio output to my Echo dot and it started to output sound, when I switched back to my Mac the sound stopped again.&nbsp; If I open Apple Music or Amazon music or anything like that, the music plays fine through the speakers connected to my mac, so the issue is definitely isolated to Spotify somewhere.</P>Thu, 02 Apr 2020 14:15:41 GMThttps://community.spotify.com/t5/Desktop-Mac/Tracks-are-playing-but-there-is-no-sound/m-p/4921674#M541277parisi22742020-04-02T14:15:41ZRe: Tracks are playing, but there is no soundhttps://community.spotify.com/t5/Desktop-Mac/Tracks-are-playing-but-there-is-no-sound/m-p/4934870#M541493
<P>Spotify, please can you resolve this bug.&nbsp;</P>Tue, 19 May 2020 09:53:26 GMThttps://community.spotify.com/t5/Desktop-Mac/Tracks-are-playing-but-there-is-no-sound/m-p/4934870#M541493IvesSmith2020-05-19T09:53:26ZRe: Tracks are playing, but there is no soundhttps://community.spotify.com/t5/Desktop-Mac/Tracks-are-playing-but-there-is-no-sound/m-p/4943779#M541592
<P>its extremely annoying they need to get it fixed. especially when you're paying for it and you can't even hear the music. it defeats the whole function of the app.</P>Fri, 01 May 2020 21:38:22 GMThttps://community.spotify.com/t5/Desktop-Mac/Tracks-are-playing-but-there-is-no-sound/m-p/4943779#M541592JOSEPH11542020-05-01T21:38:22ZRe: Tracks are playing, but there is no soundhttps://community.spotify.com/t5/Desktop-Mac/Tracks-are-playing-but-there-is-no-sound/m-p/4954055#M541811
<P>This is still happening on mac with premium. I have to constantly restart the app. It's not my computer drivers or output, every other app's sound works fine.</P>Wed, 13 May 2020 13:52:50 GMThttps://community.spotify.com/t5/Desktop-Mac/Tracks-are-playing-but-there-is-no-sound/m-p/4954055#M541811eug12020-05-13T13:52:50ZRe: Tracks are playing, but there is no soundhttps://community.spotify.com/t5/Desktop-Mac/Tracks-are-playing-but-there-is-no-sound/m-p/4957623#M541872
I have the same issue. Looks like Spotify shuts volume after using some other apps with it's audio (e.g. youtube in safari) and then playing again on Spotify. So that's an easy bug to reproduce. should be definitely fixed.Mon, 18 May 2020 08:53:34 GMThttps://community.spotify.com/t5/Desktop-Mac/Tracks-are-playing-but-there-is-no-sound/m-p/4957623#M541872hobogo2020-05-18T08:53:34ZRe: Tracks are playing, but there is no soundhttps://community.spotify.com/t5/Desktop-Mac/Tracks-are-playing-but-there-is-no-sound/m-p/4958344#M541888
<P>Same issue with the two different sets of bluetooth headphones I have. The song bar will start moving when I click play, but no sound, and the blue bar will drop down saying there was an issue playing the song. No problems with playback with other apps, just Spotify.<BR /><BR />Restarting the headphones or disconnecting and reconnecting them works.</P>Tue, 19 May 2020 05:13:57 GMThttps://community.spotify.com/t5/Desktop-Mac/Tracks-are-playing-but-there-is-no-sound/m-p/4958344#M541888LegitosaurusRex2020-05-19T05:13:57Z