Pearson VUE is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. They provide a full suite of services from test development to data management, and delivers exams through the worlds most comprehensive and secure network of test centres in more than 180countries, where we validate the skills and knowledge of millions of individuals every year.

Responsibilities

The appointed individual will be responsible for the efficient delivery of tests to candidates.

This is achieved by following procedures and guidelines provided by the company, whilst ensuring the highest standards of customer service are maintained at all times.

The individual will also be responsible for the continual enhancement of the brand image.

Provide a high level of customer service at all times.

Ensure candidates' needs are met with understanding and respect.

Understand the testing needs and procedures for every Pearson VUE client and have the capability to adjust approach accordingly.

All employees have a responsibility to co-operate in promoting and maintaining a safe and healthy working environment, and to take reasonable care of their own health and safety at work and that of all other staff that may be affected by their acts or omissions. Line managers have specific responsibility for the health and safety of their direct reports and other team members for which they have general management responsibility.

All employees are also responsible for supporting and implementing the company's policies and procedures around the Health and Safety, Security, Quality and Business Continuity arrangements that apply in their role/work function. Full details of these policies and procedures are available on SharePoint

Ensure equipment is operational and test stations are in working order to deliver testing.