From the very beginning, we wanted Surmesur to become the go-to destination for high-quality, affordable custom menswear. More and more clients like you have put your trust in us over the years, becoming friends and partners in our success. That’s why we’re proud to recognize and thank you for your loyalty by inviting you to join Club Surmesur. You have helped us grow by talking about us in your networks, so now we want to reward you every time you refer a friend – and, of course, every time you shop at Surmesur. Thank you and welcome to Club Surmesur!

François and Vincent Thériault

How do I join Club Surmesur?

Membership in Club Surmesur is voluntary and open to anyone with a new or existing Surmesur account. All you have to do is complete your client profile, sign up and start earning rewards!

Join the club!

How do I earn points?

Club Surmesur offers three ways to earn points that you can later redeem for discounts on Surmesur clothing and accessories.

REFER

When you refer a friend whose first purchase is $75 or more, you both receive a minimum of 1,000 points, depending on your membership level. Plus, your friend receives 10% off his first purchase.

PURCHASE

With Club Surmesur, the more you buy, the more rewards you earn.

INTERACT

From time to time, you’ll get the chance to earn Club Surmesur rewards simply by reaching out to us and staying in touch. For example: Join Club Surmesur = 1,000 points Other ways to engage coming soon

Club advantages

COTTON - LEVEL -

From $50 to $1,999 in purchases / 18 months

1 point per dollar spent

$5 discount per 1,000 points

Exclusive offers for Club Surmesur members only

Obtain 1,000 points when you refer a friend whose first purchase is $75 or more

TWEED - LEVEL -

From $2,000 to $4,999 in purchases / 18 months

2 points per dollar spent

$5 discount per 1,000 points

Exclusive offers for Club Surmesur members only

Exclusive contests for Tweed members only

Obtain 2,000 points when you refer a friend whose first purchase is $75 or more

CASHMERE - LEVEL -

$5,000 or more in purchases / 18 months

3 points per dollar spent

$5 discount per 1,000 points

Exclusive offers for Club Surmesur members only

Exclusive contests for Cashmere members only

Obtain 3,000 points when you refer a friend whose first purchase is $75 or more

Surmesur reserves the right to modify the program at any time and without notice.

Other Club Surmesur rewards coming soon!

How do I redeem my points?

Once you have earned a minimum of 1,000 points, you can start redeeming them for discounts on your purchases at Surmesur, both in-store and online.

For example, a Club member with 9,000 points could choose to redeem 2,000 points to get a free contrasting shirt fabric (a $10 value), 6,000 points for a free jacket lining (a $30 value) or all of his points to get a free tie (a $45 value).

FAQ

What is Club Surmesur?

Club Surmesur is our way of showing our appreciation. You’ll earn points for activities in-store and on our website, like referrals and purchases. You can use your points to earn discounts on purchases, so the more you collect, the more you save.

Who can join?

Membership in Club Surmesur is voluntary and open to anyone with a new or existing Surmesur account. All you have to do is complete your client profile, sign up and start earning rewards!

When can I start accumulating points?

You can start accumulating points as soon as you become a member of Club Surmesur, the earliest being the date the program was launched on March 30, 2017.

How do I earn points?

You can earn points for all sorts of activities, including referring friends and making purchases. To see all the details, click the Earn Points tab in the menu.

How do I view my point balance?

You can view your point balance on every page in the top bar.

How do I redeem my points?

Once you have earned a minimum of 1,000 points, you can start redeeming them for discounts on your purchases at Surmesur, both in-store and online. Click on the Redeem Points tab to see how it works.

Is there a limit to the number of points I can earn?

No. Go ahead and earn as many points as you can! The more points you earn, the more money you save on your Surmesur purchases!

What do the Approved, Pending and Cancelled statuses mean?

Approved: These points are ready to be redeemed whenever you like.

Pending: These points need to be verified before you can redeem them. This typically applies to points earned through purchases and referrals.

Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled).

What happens if a friend I refer cancels or returns their order?

Your pending points will be cancelled and will be removed from your account.

Why did my account balance go down?

You, or someone you referred, cancelled or returned a purchase.

I completed an activity but didn’t earn points!

It can sometimes take a few minutes for us to process your activity and update your points.

Can I use my points during checkout?

Not directly. You must first redeem your points for a voucher, which can then be applied during checkout.

How do I leave the program?

If you no longer wish to earn points, please contact us and ask to be unsubscribed. We’ll cancel your membership in the program and you will lose any points you have accrued.

What happens if I leave and decide to join again?

Just contact us and we’ll sign you back up. Your point total will begin from zero.

How can I contact you?

You can always reach us by telephone at 1 855 787-6378 or by email at [email protected]