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Featured Posts

NSA Leaks: The Big Data Two Step for Businesses This post originally appeared on LinkedIn as part of their influencer program on June 10, 2013. To see the original post click here.
I expect we will be seeing a lot of dancing over the next few...

Coming to an Agency Near You! This post originally appeared on LinkedIn as part of their influencer program on September 23, 2013. To see the original post click here.
I am often pondering what is next in the world in which we...

Customer Service Week: Here's Your Call Center This post originally appeared on LinkedIn as part of their influencer program on October 7, 2013. To see the original post click here.
As we begin Customer Service Week I want to thank all those...

Defining the Customer Experience Role This post originally appeared on LinkedIn as part of their influencer program on October 2, 2013. To see the original post click here.
Customer experience is a term growing in popularity within businesses...

Apple's #Fail When Dealing with @MarthaStewart This post originally appeared on LinkedIn as part of their influencer program on September 30, 2013. To see the original post click here.
It feels like it was the Tweet heard around the world:
"I...