Mike Spinelli

Let this be a lesson to you, dealerships: Boot licking and a nice cappuccino go an awfully long way toward satisfying your upmarket clientele. And if not, at least they'll distract those customers from remembering how the trogs in service couldn't tell a coolant level sensor from a jalapeno popper — at least when it comes time to take a "dealership experience" survey. And speaking of surveys, Jaguar topped JD Power's 2005 Sales Satisfaction Index Study released today. That means Jag does well on salesperson and finance process factors. Following are Lexus, Buick (you don't say?) and Porsche. Scion was noted for "most improved," an award normally reserved for stoners whose moms worked in the High School's administrative office.