Coming to hospital

Supported from the start

Our staff understand that coming to hospital can be an unsettling experience, so our aim is to provide a high level of support and exceptional care, from preadmission through to discharge.

Preparing for your admission

Prior to your hospital admission you will have the opportunity to complete some of the preadmission paperwork and investigations with the dedicated Preadmission Clinic team, either in person or over the phone. The Preadmission Clinic is committed to enhancing your hospital experience by providing education, information and support to you before your procedure or operation.

The aim of the clinic is to offer you the opportunity to clarify anything you are uncertain about and for clinic staff to obtain the information needed to ensure you receive safe and optimal care while you are at hospital.

During your preadmission consultation your needs will be assessed by experienced nursing staff. If you require special services during your stay, these will be arranged for you; just let the Preadmission Clinic staff know. You will have the opportunity to discuss your health and medication history, and raise any concerns about your upcoming admission to hospital.

Discharge information and advice is available from the Preadmission Clinic. You are encouraged to discuss any concerns about your discharge from hospital as soon as possible so your discharge plan can be developed. You can find out more by accessing the Mater Private Hospital Preadmission Guide.

The Preadmission Clinic is located on level 6 of Mater Private Hospital Brisbane and is open Monday to Friday 8 am to 6 pm.

If you have any concerns prior to your admission, please contact the clinic staff on 07 3163 3740.

comfortable pyjamas and clothes if you don’t want to wear hospital gowns

slippers

please do not bring any valuables with you to hospital, however there is a security safe at each bedside if required.

Day of admission

On your day of admission please present at the time requested to the reception area that has been advised in your Preadmission Guide. Please note the requested time is your admission time, this is not the time of your operation or procedure. You have been asked to arrive at this time to allow for any necessary preoperative requirements.

The Preadmission Clinic and Welcome Lounge are the first steps in your clinical care journey, and are designed for the care and comfort of every patient before surgery.

The Welcome Lounge is a sanctuary custom designed with your health and wellbeing in mind. The cosy cocoon style seating ensures you’re rested and relaxed prior to your procedure. Our friendly staff will provide directions for your relative or friend to relax in one of the several coffee shops and lounges located in the hospital. We will ensure our staff have a mobile number for your relative or friend to make sure they can be contacted.

Our centre is fully equipped to triage all paediatric and adult patients with access to onsite specialists, X-ray, Mater Private CardioVascular Unit, pathology and if necessary admission to hospital for further tests or a procedure in theatre.

Mater Private Emergency Care Centre and Mater Private CardioVascular Unit are closely linked to the Mater Private Coronary Care Unit providing a level of care that is second to none for people with cardiac and vascular related illness.

Accommodation

The majority of rooms at Mater Private Hospital Brisbane are private with ensuites, however there are also some shared rooms. Each bedside has a telephone, Patient Entertainment System, security safe and mini-fridge.

Please indicate your preferred room type on the personal details form of your Preadmission Guide. We will make every effort to accommodate your request. If we are unable to offer your preferred room type at the time of your admission, one may become available during your stay with us.

Your doctor, health insurer or the hospital cannot guarantee your preference however we will endeavour to meet these wherever we can.

Patient representative and Patient Charters

Patient representative and Patient Charters

Mater has a patient representative available to you if you have any compliments or concerns regarding your care. If a patient feels that their concern has not been resolved appropriately, Mater’s patient representative can be of assistance.

The Mater Patient Charter addresses your rights and responsibilities. It outlines the process to follow if you, or a family member, wish to raise concerns about your care or immediate safety (the PACE process).