M5 Networks Acquires Call Center Software Provider Callfinity®

Combined teams and technology set to offer next generation contact center solution

Rochester, NY (April 7, 2010) —M5 Networks announced its acquisition of the company Callfinity. Callfinity has ranked as one of the fastest growing companies in the United States by Inc. 5000 – #705 in 2010 – and provides innovative contact centers and solutions. The acquisition will allow M5 to expand its call center solution offerings to include Callfinity’s innovative technology and team of experts to a larger market of business clients with high end call center needs.

Once an expensive, on-premise only solution, M5 can now provide mid-size businesses with advanced IP contact center technologies. This addition will help M5 to further its clients’ level of customer support not only within the call centers, but through their organization as well. This added value to M5’s services ensures the continued development, marketing, and support of Callfinity’s technology.

Former Callfinity Chief Technology Officer Patrick Conroy joins M5 Networks as Vice President of Technology and will continue to oversee the growth and success of the company’s largest clients. Callfinity President and CEO Jeff Valentine will join M5 as Senior Vice President of Product Marketing and assures clients crossing over in the acquisition that they can expect the same level of support from the same staff members, with the added benefit of M5 products.

M5 Networks has been a market leader in hosted, managed VoIP and unified communications, and has been noted by Valentine as a “[innovative team] committed to a managed customer service approach…” Dan Hoffman, CEO of M5 Networks, states that, “in acquiring Callfinity, we are acquiring a powerhouse combination of great contact center technology and contact center experts. Callfinity’s intuitive contact center interface will augment our hosted, managed VoIP offering.”

Callfinity clients can expect the same level of service and technology as was seen previous to the acquisition, and clients from both sides are sure to see a drastic increase in availability of service and the level of service being provided.

Callfinity has grown rapidly since it was founded in 1999. In 2010, Callfinity was ranked #705 on the Inc. 5000 list of the fastest growing companies in the U.S.

About M5 NetworksM5 Networks is redefining what a business phone system can do. As the market leader in managed, hosted Voice-over-IP (VoIP), M5 Networks allows companies to work the way they want to, while connecting them to their customers, their applications and their businesses. M5’s Smart Business Phone System converges the industry’s most flexible and reliable phone software, ActiveService™ tools, and the ability to integrate with business-critical applications. The result is a cloud-based voice service that currently enables more than 1800 companies to enjoy all the business impact of an enterprise-class phone system without the expense of buying and managing an on-premise solution. Headquartered in New York City, M5 Networks has won numerous industry awards and recognitions.

Which Hosted VoIP Solution is More Cost-effective?

Client Testimonials

The ShoreTel Sky system was the most robust, extensible, affordable and customizable solution we found.

Tony Hakes, Help Desk Supervisor Sotera Defense Solutions

It was obvious that a hosted VoIP solution would not only end up saving us money in headcount requirements, but it would offer us more features, better reliability and less maintenance.

April Picon, Operations Manager Cable Scope

ShoreTel Sky phones provide us with a priceless competitive advantage – the ability to personalize calls with candidates through the integration with our CRM.

Royice Franklin, Recruiting Director Abacus Services Corporation

Prior to ShoreTel Sky, we assumed that we couldn’t use a customer service representative for two jobs without sacrificing phone coverage. Once we saw the data, we realized that it was in fact, possible.