About Us

Overview

Eastern Caribbean
Amalgamated Bank Limited (ECAB) is a full service commercial bank located in
Antigua and Barbuda offering banking products and services to individual and
business clients within Antigua and Barbuda, across the region and beyond.

ECAB
provides service to a broad-based clientele from four convenient branches,
strategically located throughout the island.
With headquarters located in Coolidge, near the airport, and branches located on Recliffe Street in St. John's, Woods Centre on Friars Hill Road and Nelson’s Dockyard in English Harbor, ECAB has the
largest network of branches operated on the island. Our customer focused business model is
continually reinforced through staff training and development to ensure the
delivery of superior customer service and the ability to effectively and
efficiently manage customer relationships with individual and corporate banking
clients.

Owned
by a consortium of regional institutions, ECAB is an extraordinary financial
institution symbolizing the strength and determination of the Caribbean people
and determination to safeguard the stability of our Indigenous Banking System.

OUR VISION

To be your bank of
choice and financial partner for life.

OUR MISSION

To create value
for all stakeholders.

VALUES STATEMENT

At ECAB:

Honesty and
integrity are the overriding guiding principles.

All employees are
regarded as critical to the success of the institution. The proficiency,
expertise, knowledge and vision of everyone are highly valued, and mutual
respect and trust are greatly emphasized.

All customers are
regarded as critical to the success of the institution. Bank staff is therefore
very customer-focused and responsive, and driven to exceed customers’ expectations.

The reputation of
the Bank and the integrity, sincerity and transparency that staff demonstrate
every day, are held in the highest regard.

Continuous
learning is valued, reinforced by a commitment of the staff to listen to
customers and to each other, in order to institutionalize the discipline,
processes and methodologies that offer the greatest reliability and quality of
banking service.

STRATEGIC INTENT

The Bank’s mantra is: Get
It Right the First Time, Every Time and ECAB’s strategic intent is
Operational Efficiency.

CULTURAL PILLARS

The operations of the Bank have been built on the pillars of
Customer Intimacy and Service Excellence. These pillars will distinguish ECAB
as the Bank of choice and financial partner for life.

CUSTOMER SERVICE VALUE PROPOSITION

We base our customer service value proposition on personalized relationships
with our clients. We understand their needs in order to offer customized and
flexible banking solutions and advice. ECAB’s staff will strive to:

Meet the needs of
our customers in a professional, ethical and courteous manner.

Treat all our
customers with respect.

Listen to what
our customers have to say and determine the exact nature of the request.

Respond to our
customers’ enquiries promptly and efficiently.

Act with
integrity and honesty when dealing with our customers.

Provide relevant
and timely feedback to our customers.

Price
our products and services competitively without compromising on quality.