▾ What is telehealth?

With telehealth, you can visit with a doctor virtually from your home, office, or on the go. MDLIVE Board
Certified doctors are available anytime, anywhere, 24/7, by phone or secure video, to help you recover
from non-emergency medical conditions. Our doctors can diagnose your symptoms, prescribe
medication, and send prescriptions to your pharmacy of choice.*

▾ Who is MDLIVE?

Founded in 2009, MDLIVE is a leading telehealth provider of online and on-demand healthcare delivery services and software that benefit patients, hospitals, employers, payers, physician practice groups and accountable care organizations.

We also provide affordable, 24/7/365 consultations via a nationwide network of board-certified physicians and licensed therapists.

▾ Is telehealth appropriate for every medical condition?

No. Telehealth is designed to handle non-emergency medical issues. You should not use telehealth if you
are experiencing a medical emergency. In case of a medical life threatening emergency, you should dial
911 immediately. While telehealth is not intended to replace your primary care doctor for common or
chronic conditions, a virtual doctor’s appointment can sometimes substitute a doctor’s office, urgent
care, or an emergency room visit.

▾ What are the most common conditions you treat?

Our doctors are trained to treat a wide range of conditions.
Some of the most common are:

Acne

Allergies

Asthma

Bronchitis

Cold & Flu

Constipation

Diarrhea

Ear Infection

Fever

Headache

Insect Bite

Joint Aches

Nausea

Rashes

Sinus Infection

Sore Throat

UTI

And more!

▾ How do I activate my account?

Once enrolled in telehealth, please wait until your effective date to activate your account by using one the following methods:

▾ When can I start using my telehealth service?

You can use telehealth after you activate your account. Please wait 24 hours after you enroll to activate your account. You can activate your account at mdlive.com/drcb.

Once you have a MDLIVE account, you can browse doctor profiles, view available appointment times, and schedule an appointment with the doctor of your choice. Want to go one step further? Be sure to fill out your medical history profile to better prepare your MDLIVE doctor for your appointment.

▾ When is telehealth available?

Telehealth is available 24 hours a day, 7 days a week, and 365 days a year, even on holidays. Use telehealth anytime you have a non-emergency medical condition, are unable to see your primary care provider, or
when you simply prefer a convenient, cost effective alternative to the emergency room, urgent care
center, or clinic.

▾ Where is telehealth available?

Telehealth is available anywhere in the United States.** MDLIVE's network of Board Certified doctors will be
provided to you based on the state you are located. We make sure that each doctor is fully licensed to
practice medicine in your state.

▾ Can telehealth be accessed on mobile devices?

Yes, telehealth can be accessed on most mobile devices with an Internet connection. Our MDLIVE Mobile
App is available for download in the iTunes Store and the Google Play Store.

NOTE: You must be enrolled in telehealth prior to accessing MDLIVE on a mobile device. Please enter "DrCB" as the group name.

▾ Can I add family members to my plan?

Yes, you can add family members when you enroll in telehealth. If you’re an existing member and are enrolled with family coverage, you can add dependents by logging into your account at mdlive.com/drcb/.

If you are currently enrolled with individual coverage, you can enroll in family coverage by logging into your account and clicking on the “Add / Remove Products” link.

▾ Who are the telehealth doctors?

All telehealth doctors are U.S. Board Certified and able to treat a wide range of patients and conditions.
Following each consultation, our members are given a survey to evaluate their doctor and appointment.
The results are analyzed and reviewed for quality assurance and used as part of our continuous
improvement process. Selected doctor consultations are also reviewed by our internal medical board.

▾ Can a provider prescribe medication as part of a telehealth visit?

Yes, if the telehealth doctor believes medication is warranted, he or she can write a prescription for
non-narcotic medications (i.e. no controlled substances), which can be sent directly to the pharmacy of
your choice.* As soon your consultation is over, your prescription will be sent electronically to one of over
65,000 pharmacies to choose from. If for any reason your pharmacy is unable to receive e-prescriptions,
a traditional prescription is generated for our doctors to sign and fax. All prescriptions are fully compliant
and include all required information.

▾ What system requirements do I need for telehealth videoconferencing?

To use video conferencing you need:

Windows®7, Vista, or XP

A Mac running OSX 10.6 (Snow Leopard) or superior

Highspeed internet connection

A webcam with at least 1.3 megapixels

Microphone (most webcams already have microphone built in)

After you activate your account, you will be able to use a simple online simulation to test your configuration
and check if you are ready for a virtual consultation.

▾ Is telehealth safe and private?

Yes, telehealth is safe and private. MDLIVE is compliant with HIPAA (Health Insurance Portability and
Accountability Act) and will only share your information with your selected doctor and pharmacy.

▾ I have a question that isn’t listed here. Can you help me?

Don’t see your question? Don’t worry. Just call us at 888-376-7799. We have highly trained
health service specialists standing by to take your call, 24/7/365.

* Please note: Some state laws require that a doctor can only prescribe medication in certain situations
and subject to certain limitations.
** MDLIVE services are limited to only phone consultations with the ability to prescribe in Iowa, Louisiana, and Texas. California permits both phone and video consultations with short term prescription limitations. Telehealth services are currently not available in Idaho. MDLIVE has temporarily ceased services in Idaho because of differing interpretations of state regulations regarding telemedicine and prescribing. Please check back soon.

MDLIVE Prescription Policy
Doctors providing consultations for MDLIVE members offer prescriptions for a wide range of products
that deliver direct medicinal value. These include, but are not limited to, drug classes such as antibiotics
and antihistamines. Convenience prescriptions for maintenance medicines may also be obtained in
cases where a member is in transition to a new insurance plan or doctor.

It is important to note that MDLIVE is not a drug fulfillment warehouse. In the event a doctor does
prescribe medication, he/she will usually limit the supply to no more than thirty days. Patients with
chronic illnesses should visit their primary care doctors or other specialists for extended care. MDLIVE
doctors do not issue prescriptions for substances controlled by the DEA, for non-therapeutic use, and/or
those which may be harmful (potential for abuse or addiction).