Due to the individual craftsmanship involved in every piece, the Virginia Living Store does not accept returns on Hugo Kohl products, but you may exchange merchandise purchased on the website. The package containing the merchandise to be exchanged must be deposited with the shipper within seven (7) days of receipt of the merchandise. Exchanged items must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them. All exchanges will be subject to strict review to ensure that the merchandise is in satisfactory condition.