Retailers experienced more change in the last decade than nearly any other industry, a trend that is not likely to slow as we enter 2020. The only certainty in the new decade is the need for technologies... (Continue reading)

We often hear the phrases customer experience and customer engagement used interchangeably. But these terms have completely separate meanings. Customer experience is a single event with the customera... (Continue reading)

Nonprofit organizations rely on donors and volunteers to sustain and expand their missions. But they must compete with other nonprofits for the contributions of these valuable supporters. To secure and... (Continue reading)

Most of us don't think twice about making purchases online, whether we're ordering books and media, grocery deliveries, or big-ticket items like appliances. The increase in digital transactions poses... (Continue reading)

Automatic Update Policy for Field Service

The Field Service (FS) solution will enable system-driven, automatic updates, in alignment with other Microsoft announcements that have highlighted the improved update process for Dynamics 365 (online):