How to settle that the latest update is not reflected in the App Store

iOSCommon

Thank you for playing BANDAI NAMCO games and using our products.

Customers using iOS devices may be notified that the app needs to be updated, but even if you access the App Store after watching the notification, sometimes the latest update is not reflected in the App Store.In that case, please try the following process.

*How to Update[1] Access to "App Store"[2] Swipe the screen downwards on the "Update" tab and then update

FAQ Search in the title

FAQ list

【Notes for operation】
(1) This service may not work properly according to your utilization statusand the factors of your using device-specific, even if you use the application in the recommended OS.
(2) iPhone 5S, 6, 6 Plus, iPad Air, Mini 2, 3, iPod Touch and some other devices are not supported, even if you use the application in the recommended OS.

If you are having trouble logging in to the Dragon Ball Legends, please check 1 to 3 below.

1. Troubleshooting Steps for Stable Network Environment
You may experience errors if you are attempting to play the game within an unstable network environment.
In such cases, we would like you to please try the following troubleshooting steps:

----------------------
- Switch connections between mobile data and Wi-Fi
*If you switch connections in the middle of gameplay, it may cause unexpected errors to occur. Please close the app before changing connections and try again.
- Upgrade the speed/data limit or service of your Mobile Data
- Confirm if there are any issues with the Wi-Fi modem and router, and restart the devices
- Confirm if the Wi-Fi router is properly connected to the Internet
----------------------

2. Cases that Unable to Play Normally or Perform Data Transfer with
In addition, if the following conditions apply, the relevant game data would be the one that you are unable to play normally or perform Data Transfer with.
As such, please check if they apply to your case.

----------------------
- Attempt to perform Data Transfer for the same gameplay data on multiple devices
- Data was restored using backup data from the device storage or Cloud services
- The account has been suspended due to violations of the game's terms of service
----------------------

3. Notes for Data Trasnfer
Thus, if you are facing login error during data transfer, please also check if they apply to your case.

----------------------
- "Data Transfer Setup" had been completed properly
- You selected an SNS Account that had been used for any "Data Transfer Setup" in the game
- You logged in the SNS account used in "Data Transfer Setup" on your device
- The SNS account used in "Data Transfer Setup" has not been deactivated (Not unsubscribed from the service)
- The account information of the selected SNS Account is correct
- Already 24 hours have passed since the last Data Transfer
----------------------

If you cannot log in even after performing the above troubleshooting steps, please also refer HERE.

Please note that you may experience errors if you are attempting to play the game within an unstable network environment.
In such cases, please try the following troubleshooting steps:

----------------------
- Switch connections between mobile data and Wi-Fi
*Please note that if you switch between connection types in the middle of gameplay, an error may occur.
So please refrain from switching between LTE and Wi-Fi connection while playing the app. Please close the app first, then switch your connection type and confirm if it resolves the issue.
- Upgrade the speed/data limit or service of your Mobile Data
- Confirm if there are any issues with the Wi-Fi modem and router, and restart the devices
- Confirm if the Wi-Fi router is properly connected to the Internet
----------------------

In addition, if the following conditions apply, the relevant game data would be the one that you are unable to play normally or perform Data Transfer with.
As such, please check if they apply to your case.

----------------------
- Attempt to perform Data Transfer for the same gameplay data on multiple devices
- Data was restored using backup data from the device storage or Cloud services
----------------------

Please also note that a game account cannot be logged in on multiple devices.

The update may not be correctly conducted if you don't have enough memory in your device.
In that case, please free up the memory by deleting unnecessary app or data files.

- Download with Wi-Fi

Please use Wi-Fi connection when you update the app

- Reinstall

If none of these procedure described above help you with the issue, re-installing the app may fix it.However, please be informed that once you uninstall the app, the data will be lost.
You can restore your data by using "Transfer Code". Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.

※We don't take any responsibilities of loss caused by procedures described in this note.

Regarding the compatibility of "iOS 9", it is different from each content.
Therefore, we would like to ask you to confirm in each application's notice or the download page of each content in App Store.

*Notes
In case it is incompatible, there is a possibility that the application does not work properly.
Therefore, please refrain from updating to "iOS 9" until it is completed.

*Regarding devices "iPhone 6s" and "iPhone 6s Plus"
With each content's compatibility of "iPhone 6s", "iPhone 6s Plus", we would also like you to confirm in the notice of each app or download pages of App Store.

Please try all the following methods when your device shows "Waiting";

[1] Make sure your Network connection is stable and try the steps below

+ Turn the power OFF

(Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off.

After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.)

+ Stop Multitasking

# with iOS 6 or older

Double-click the Home button to see recently used apps. Long-press icons and tap the [-] mark on the left top.

# with iOS 7 or later

Double-click the Home button to see recently used apps. Then swipe up on the app you want to close.

[2] Reset your device

Press and hold the power button and home button at the same time. Please keep pressing even when the power off menu is displayed on screen > Release the buttons when the Apple logo has appeared > Please wait until the device starts again

**No data or settings will be lost from this procedure.

If the issues still persist after the above methods, please update the version of this app using your computer, and then sync it to your device.

【Notes for operation】
(1) This service may not work properly according to your utilization statusand the factors of your using device-specific, even if you use the application in the recommended OS.
(2) iPhone 5S, 6, 6 Plus, iPad Air, Mini 2, 3, iPod Touch and some other devices are not supported, even if you use the application in the recommended OS.

If you are having trouble logging in to the Dragon Ball Legends, please check 1 to 3 below.

1. Troubleshooting Steps for Stable Network Environment
You may experience errors if you are attempting to play the game within an unstable network environment.
In such cases, we would like you to please try the following troubleshooting steps:

----------------------
- Switch connections between mobile data and Wi-Fi
*If you switch connections in the middle of gameplay, it may cause unexpected errors to occur. Please close the app before changing connections and try again.
- Upgrade the speed/data limit or service of your Mobile Data
- Confirm if there are any issues with the Wi-Fi modem and router, and restart the devices
- Confirm if the Wi-Fi router is properly connected to the Internet
----------------------

2. Cases that Unable to Play Normally or Perform Data Transfer with
In addition, if the following conditions apply, the relevant game data would be the one that you are unable to play normally or perform Data Transfer with.
As such, please check if they apply to your case.

----------------------
- Attempt to perform Data Transfer for the same gameplay data on multiple devices
- Data was restored using backup data from the device storage or Cloud services
- The account has been suspended due to violations of the game's terms of service
----------------------

3. Notes for Data Trasnfer
Thus, if you are facing login error during data transfer, please also check if they apply to your case.

----------------------
- "Data Transfer Setup" had been completed properly
- You selected an SNS Account that had been used for any "Data Transfer Setup" in the game
- You logged in the SNS account used in "Data Transfer Setup" on your device
- The SNS account used in "Data Transfer Setup" has not been deactivated (Not unsubscribed from the service)
- The account information of the selected SNS Account is correct
- Already 24 hours have passed since the last Data Transfer
----------------------

If you cannot log in even after performing the above troubleshooting steps, please also refer HERE.

Please note that you may experience errors if you are attempting to play the game within an unstable network environment.
In such cases, please try the following troubleshooting steps:

----------------------
- Switch connections between mobile data and Wi-Fi
*Please note that if you switch between connection types in the middle of gameplay, an error may occur.
So please refrain from switching between LTE and Wi-Fi connection while playing the app. Please close the app first, then switch your connection type and confirm if it resolves the issue.
- Upgrade the speed/data limit or service of your Mobile Data
- Confirm if there are any issues with the Wi-Fi modem and router, and restart the devices
- Confirm if the Wi-Fi router is properly connected to the Internet
----------------------

In addition, if the following conditions apply, the relevant game data would be the one that you are unable to play normally or perform Data Transfer with.
As such, please check if they apply to your case.

----------------------
- Attempt to perform Data Transfer for the same gameplay data on multiple devices
- Data was restored using backup data from the device storage or Cloud services
----------------------

Please also note that a game account cannot be logged in on multiple devices.