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Hi,
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!

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ive got the same problem but mines a w850 and it turned itself off now when i turn it on nothing does just the on/off button flashes red and im currently downloading some stuff to fix it so i will let you know asap

I have it and would be willing to send you a copy if you can tell me how to download the blankety blank videos onto my computer. I'm not sure the software is even loading right...but I'm going crazy. I've had the camera for almost a year and everytime I sit down with everything and say "today is the day", I'm proven wrong.