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Job Details

Our Personal Lines department is seeking a/an Insurance Service Professional to join our growing team in our Worcester, MA office.

As a member of our Customer Service Center team, you will work with our independent agents and their customers to create an outstanding service experience.

This role is responsible for providing consultative service to our customers while also educating and offering personal lines P&C products. The right candidate must have the ability to answer simple to complex customer inquiries, process policy and billing changes and research and consult on coverage and policy related needs with our customers.

By joining our team, you can expect to take part in a comprehensive training program that will position you for success. You will learn our service philosophy along with system, product and skills training across the Personal Lines business that will position you for a wide range of career growth and continued personal development.

◦ Ability to commit to Customer Service Center Training program, call center schedule, and work within a structured environment

EEO statement:

“Company values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, Company is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Company does not discriminate against qualified individuals with disabilities. If you require a reasonable accommodation, as a candidate for employment, please inform Company Talent Acquisition office.

Company does not accept unsolicited Agency resumes. Company will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.

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