They were great! So much better than my last vet. I was able to get an appointment very quickly, and when I showed up I didn't have to wait long with my cat in the waiting room. The staff was knowledgeable, friendly and professional. My cat was terrified of the last vet, but these guys were able to see to her effectively without making her uncomfortable. The have very reasonable rates and didn't try to push any extra, unnecessary products/services. I am so happy that I found them! And I'm sure my cat is too.