The objective of this exploratory study was to establish, through the application of the Rahim Organisational Inventory (ROC II) instrument, how the gender and age status of owners/managers of small businesses relate to the application of different conflict-handling styles. The sample of 68 participants was taken using a convenience sampling technique to ensure representation from the strata of the 102 small businesses. Analysis of variances was used to determine if differences exist in conflict-handling styles within the gender and age status groups. The results of the statistical analysis done revealed that slight to significant variances were found, which are discussed accordingly.

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en

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SA Journal of Human Resource Management

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Complies with the rights as specified by the publisher: http://sajhrm.co.za/ & Copyright University of Johannesburg

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Conflict handling styles

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Interpersonal conflict

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Age

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Gender

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Small business

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Rahim organisational inventory

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ROC-II instrument

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Gender and age differences in conflict management within small businesses.