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Great Replacement for a Lost phone!

Posted 1 day ago

SilverFox1

Member

Recently I had lost an HTC Smart phone when I was grocery shopping. And I didn't expect to have to buy another phone. I was looking for an unlocked Google Pixel or Google Pixel 2 phone since it was on my wishlist. But I could only afford what was on my budget. I found that this Asus Zenfone was at that time was under $100 unlocked. So I think I got a pretty good deal, since most of the phones at BestBuy would cost as much as a laptop or desktop PC. Atleast it was the 2nd or 3rd cheapest phone I found. For my 1st time setup of this phone I did have a little trouble setting up the Sim Card. Since there were two slots, I had to make sure that I put the Sim on slot (1). Cause before that, for some reason the phone was force shutting itself. But once I followed basic instructions from the manual, it was a sigh of relief for me. After switching from 2G, 3G to 4G & updating the Asus firmware, the Asus phone was ready for use. So far, I haven't had any issues with this phone since I've only had it for almost 2 weeks since Feb. 7th.
P.S. I want to inform Asus that Lycamobile Sim card is also compatible with this phone since I haven't had any issues so far! Thx Asus, you've got me as one satisfied customer! ;)

I would recommend this to a friend

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SeaboundAvian

Verified Purchase

Member

Rating: 2 out of 5 stars

2

Painful to set up SIM, but works

Posted 5 months ago

SeaboundAvian

Verified Purchase

Member

I'd like to start by addressing the SIM card boot issue. The phone has an issue where it will force shut down if it connects to 4G or LTE. As the phome default connects to 4G or LTE, this means you won't even make it through set up with a SIM inserted. To fix the issue, set up the phone without the SIM card inserted. Once you can reach the home page, go to settings. Go to mobile networks and look for "Preferred Network: 2G/3G/4G". With this screen open and the device on, insert the SIM card. As soon as you can switch your network, click it and choose "2G/3G" from the menu before the phoke shuts down again. From here, the device will function as normal.
This device has a decent processor, an ok camera, and good battery life. With Android GO edition, the device's 16GB of storage and 1GB RAM seems like a lot. The phone has Android 8 Go Edition and seems to get monthly security updates. If you're willing to go through the painful SIM setup process, I'd say it's a fine budget phone.

No, I would not recommend this to a friend

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Brand response

Asus_Answers

3 months ago

Dear SeaboundAvian,

I certainly understand your disappointment and the inconvenience this may have caused you. All ASUS products undergo intensive quality control testing and inspections. This is a random problem. Due to the phone is an unlocked phone, please verify if the SIM card is working properly. I recommend that you contact your wireless carrier in order to test the slot and try another known good SIM card. If this was already done, I recommend that you send the unit in for service. ASUS provides warranty coverage in order to fix or repair any products that stop working prematurely under normal usage. If you need more information or further assistance with the device, please speak to an ASUS live support agent 24/7 at&nbsphttp://bit.ly/AsusLiveChat or contact me at customerloyalty@asus.com. I would be more than happy to help you.

Regards,NinaASUS Customer Loyalty

dafellows

Rating: 1 out of 5 stars

1

Extremely unreliable

Posted 6 months ago

dafellows

I spent a lot of time playing around with the display model, before purchasing this phone. Unfortunately, my phone did not perform nearly as well as the display model. Regardless of the settings, the phone would constantly power off. Then, I would have to completely reboot the phone. Additionally, the phone would never go into sleep mode...just power completely off. Several phone calls to the Asus tech support proved unsuccessful. After attempting to reboot the phone in safe mode 3x, the reps finally instructed me to return the item. Another thing that I found very strange was that the default settings and display never corresponded to display model on the floor. Ended up returning the phone and purchasing a different brand, and now I couldn't be any happier.

No, I would not recommend this to a friend

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EuropeanTraveler

Elite Member

Rating: 2 out of 5 stars

2

Decent for what I used it fo, but terrible screen.

Posted 2 months ago

EuropeanTraveler

Elite Member

I bought this phone for use as a data hotspot while traveling in Europe. No issues with setting up phone or it turning off like others have said. However, it takes much longer to start up than my iPhone X. Also, the face recognition almost never works, so needing two hands to use the swipe or pattern unlock can be a pain.
The worst part is the display screen. Asked about screen protector when I bought it, but was told there wasn’t one. I put the phone in my front pocket (where I’ve always put my phone). I pulled it out, and the screen is cracked all the way across. No drop, no hitting it, etc. I wouldn’t buy this again.
I replaced a BLU XL phone that I couldn’t find before my trip. I’d definitely go back to the BLU. I’m afraid that this phone wouldn’t hold up to everyday use.

No, I would not recommend this to a friend

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Brand response

Asus_Answers

2 months ago

Dear EuropeanTraveler,

I certainly understand your dissatisfaction with the quality of the product and your concern regarding the screen being damaged accidentally. All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is considered to be a random problem. Any screen, regardless of the brand name, is breakable if the unit was dropped unintentionally at an awkward angle or not handled with care. Should you need further assistance with the warranty of the product, please speak to an ASUS live support agent 24/7 at&nbsphttp://bit.ly/AsusLiveChat or email me at cl-nina@asus.com. I would be more than happy to assist you.

Thank you for choosing an ASUS product.

Regards,

NinaASUS Customer Loyalty

BenA

Member

Rating: 3 out of 5 stars

3

buyer beware

Posted 4 months ago

BenA

Member

so first I would like to say that this is a fairly nice phone for the price, but I will warn you, it has major known issues. it likes to turn itself off for no reason all the time. there are workarounds and if you do them its not bad. the one I found was to put two sim cards in it. as long as it has two sim cards, even if one is inactive, it will work just fine. some other people on here have said that if you leave it in 3g mode that it will work with one card. best buy should warn people before they buy this phone that this problem exists.

No, I would not recommend this to a friend

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Brand response

Asus_Answers

3 months ago

Dear Ben,

Thank you for sharing your feedback with us and I am sorry to hear about the issue that you have encountered with this Zenfone. We do ensure that all our units are properly tested before they are sent out in order to reduce/eliminate isolated issues such as this. I would highly recommend that you go into the Settings and check for any available firmware updates. You can also try wiping the cache partition. This can be done by powering off the phone. Once it is off, press and hold the volume down key and then the power key. After the device vibrates, release power key (keep holding volume down key) to enter recovery mode. Select "wipe cache partition" using the volume down key (or volume up key), and then press power key. You can also back up the data stored on your phone and use the following FAQ to complete a factory reset:&nbsphttps://www.asus.com/support/FAQ/1006347/. For further assistance you can email us at customerloyalty@asus.com and use the link to this review as a reference. Please have a wonderful day.

Thank you for choosing ASUS.

Best regards,Abigail. ASUS Customer Loyalty.

dcruz

Verified Purchase

Member

Rating: 1 out of 5 stars

1

ASUS cell phone has FAILED yet again!

Posted 4 months ago

dcruz

Verified Purchase

Member

Bought the phone on 09/04/18 and it just died! A couple of hours ago I turned it on, worked fine. Turned it on 2 hours later and no sign of life. Charged it several hours no action, not even the LED lights up to show sign of life. It's a poorly made phone, I am truly disappointed in ASUS with there phone products. I bought this phone to replace another ASUS phone I purchased on 04/26/18 (Zenfone AR) that has a display defect and no recalls have been made on that phone! So, now Asus is getting both of these phones for repairs. Never buying ASUS again.

No, I would not recommend this to a friend

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Brand response

Asus_Answers

3 months ago

Dear Valued Customer,

Thank you for sharing your feedback with us and I am sorry to hear that your Zenfone will not power on. Are you using the original ASUS charger that came with the unit and have you tested it with another charger or a different power outlet? You can also try a hard reset by pressing and holding on the power button for 45 seconds.If these steps do not work we would be happy to assist you with exploring repair options to have this unit fixed. For further assistance you can email us at customerloyalty@asus.com and use the link to this review as a reference. Please have a wonderful day.

Thank you for choosing ASUS.

Best regards,Abigail. ASUS Customer Loyalty.

KDIL

Verified Purchase

Member

Rating: 4 out of 5 stars

4

Received on time and so far no issues

Posted 2 months ago

KDIL

Verified Purchase

Member

The phone has not shutdown, i put the sim after i updated the latest software and no issues with phone shutting down as per earlier comments. Thanks to previous reviews to not experience the shutdown issue. Its a nice phone for kids to ensure they can make calls to parents as needed. It unlocked with dual sim. Haven't tried another sim but so far works good.
Also was trying to put Garmin Connect app but that is not visible it the appstore on the ASUS phone, though that is available on the google appstore.

I would recommend this to a friend

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LouP

Rating: 2 out of 5 stars

2

Nice phone but...

Posted 5 months ago

LouP

I took my son for his first phone ever and it looked great, nice size, nice weight. We purchased it, left the store, and 100 feet down the road it turned off and didn't seem to want to turn back on. We went back, they plugged it in and got it to turn on and we left again. Since then it has turned off a couple times. I think we may have to return it for a different phone.