Today, 38 percent of two-year-olds have used a mobile device. The average age for a first cellphone is 13.*

In 2012, the European Union had a 73 percent Internet penetration rate, versus 16 percent in Africa.**

In 2020, most people are networked across numerous platforms, digital and physical. But a significant share of the population — predominately the poor, the elderly and those living in areas with limited connectivity — remains barely connected. This poses continuing challenges for the delivery of public services: governments must use the latest technologies to meet the rising expectations of hyper-connected citizens, while still reaching those offline