In this comparative review I would like to explore in depth two competing products: Zendesk and Freshdesk, and understand which product offers its users more features. For this comparison I took the following pricing plans: Zendesk Professional for $49 per month per agent and Freshdesk Estate for $40 per month per agent. Prices are shown if paid for a year.

Tickets

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Ticket channels

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Automation and SLA

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Reporting

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Other features

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Bottom line

This is where I would like to end this comparative review. If in future I find some more key differences, I will definitely include them. In my opinion Zendesk in some cases clearly lags behind Freshdesk, and considering the price difference of $9, I think, the choice is obvious.

In the next review I will compare pricing plans of Zendesk and Freshdesk.