Crozscore:

Crozscore:

Software Description:

AlertOps is an incident management system that helps IT operations and DevOps manage and optimize their alerts from various monitoring systems to greatly reduce alert fatigue and mean time to resolution (MTTR). AlertOps ensures that the alerts reach the right person the first time, every time! We use smart routing technology, routing rules based on user priorities and schedules that integrate with your on-call schedule. AlertOps manages your incident management process by reducing alert noise and resolution time with our multi-tiered escalation rule. AlertOps is currently being used by 1,000’s of users; trusted by major corporations to manage their IT operations.

AlertOps allows you to:
• Receive unlimited push notifications
• Easily respond to open alerts (view, take assignment, close or escalate to the next on call person)
• View alert details and resolution
• View all messages related to the alert
• Assign Alerts directly from push notifications without launching the app
• Reply to Alerts, even if you’re not on-call
• Get resolution details when an alert is closed

AlertOps subscription is required to use this application.

Software Description:

From simple incident management to full-enterprise ITSM, Vivantio empowers you to deliver service excellence to your entire organization.

Build your ideal service management environment in just a few simple steps with Vivantio:

Elect a delivery method: SaaS or on-premise. We support both.

Choose a licensing option: Named, concurrent or a mix of both. Our flexible licensing model allows you to give technicians the right level of access without blowing your budget out of the water.

Pick a product: Browse the many available feature modules and deploy only those that make sense for your organization’s service needs.

Take a modular approach to building your service management vision – the right combination with Vivantio brings your ideal strategy to life.

Software Description:

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Report on your true service team effort to highlight success and target areas of improvement.

Summary:

Best practice ITSM workflows

Powerful integrations with IT management apps

Smart automations

Extensive reporting capabilities

Codeless customizations

Deploy on cloud or on-premise

Single sign on

AD & LDAP synchronisation

95,000 customers across worldwide

Over 10 years in the ITSM industry

Pricing:

Starting from: $40.00/month

Credit card required: N/A

Vivantio's pricing model is an annual subscription based on total number of users, types of licenses and functionality activated in the Platform. A free trial is available for a test-drive, upon request.

Vivantio offers both named and concurrent licenses, and all customers may select to purchase any combination of both. A named license is allocated to a particular agent and cannot be shared. Concurrent licenses sit in a shared pool. Each time an agent logs in, they temporarily use up one license and when they log out, the license is returned to the pool for someone else to use.

• Pricing starts at $40 per user, per month at the Essentials level, suited for small and medium-size service desk operations looking to increase efficiency.
• Licenses at the Pro level start at $60 per user, per month and are designed to unify service operations with powerful core service management features.
• Feature-rich Vivantio ITSM licenses start at $90 USD and are built to scale and meet the complex business needs of larger, multi-site organizations.

Standard Edition

$8.001 user(s) / month

Included in plan:

Free forever upto 5 technicians

Incident management

Self-service portal

Knowledge base

Multi-site support

SLA management

Help desk reports

Professional Edition

$16.001 user(s) / month

Included in plan:

Free upto 2 technicians and 250 nodes

Help desk management

Knowledge base

Self-service portal

Software Asset management

Asset inventory reports

Agent based asset scanning

Enterprise Edition

$49.001 user(s) / month

Included in plan:

Free upto 2 technicians and 250 nodes

Incident management

Asset management

Problem management

Service catalog

Change management

FAQs:

What is this service generally used for?

This service is generally used for major incident management needs as well as for communicating and collaborating. Specifically, with on-call scheduling, you can reduce your MTTR drastically.

Does this service offer multi-user capability (e.g. teams)?

AlertOps offers multiple user capability as it is a pay per user service. In AlertOps you can have both individuals and teams that you could have join a conference bridge. Additionally you are able to assign users to different levels of security such as Tier 2, Tier 1, or manager.

Does this service offer an API?

Yes, we offer both an Open General REST API and an Email API.

Does this service offer guides, tutorials and or customer support?

We have documentation that is easy to access on the website. Additionally, AlertOps has instructional videos. AlertOps offers live demos and a 14 day free trial. For additional support, we also are always on email and chat on Intercom.

What are some applications this service is commonly used in tandem with?

This service is commonly used in tandem with monitoring tools and service desk / help desk tools.

Who are the main user groups of this service?

The main user groups of this service are IT team members, DevOps team members, and Incident Management team members. These teams are regularly part of enterprises and sometimes SMB's as well.

Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

What is this service generally used for?

ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

Does this service offer multi-user capability (e.g. teams)?

Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.