If you are experiencing problems and cannot listen to the radio, please check the following elements.

I use Internet Explorer and when I launch the player, I see "Connection in progress, backup connection in progress" but it never actually connects.

The problem could be your Internet Explorer configuration. Here are a few steps you can take to try to rectify the situation:

Make sure that you have the latest version of Internet Explorer (you can find it here).

Also make sure that you have the latest version of the Flash Player (you can get it here).
If you still experience the problem you can try resetting your Internet Explorer options:

Open Internet Explorer, click on "Tools" and select "Internet Options" in the drop down menu.

In the window that opens, select the "Advanced" tab. At the bottom you will see "Reset Internet Explorer Settings;" click Reset.... Be aware that by doing this all your cookies, temporary files, and add-ons will be deleted and/or disabled.

Close, and re-open Internet Explorer.

When Internet Explorer re-opens you should be redirected to a welcome page. Do NOT turn on the automatic Phishing Filter! If you do turn it on you, need to start over and reset your settings again. Note that you can be asked if you want to turn on the Automatic Phishing Filter at any time during your browsing experience. Do NOT turn it on.

Try to listen to the station again. Let us know if you still can't connect.

When I log on the player page it says that I don't have the Flash Player installed on my computer. But I do have it.

Try running the player in a different web browser, such as Firefox. (Download Firefox).

If the player works in a different browser, then you need to check the settings on the browser that doesn't work. (See the Flash Player Help links, below.)

If the player still doesn't work, then try re-installing the Flash Player. For more information, refer to Adobe's help pages: