FAQs

Sales, Warranty, and Shipping

You are Out of Stock on your website! Does that mean you are sold out for the season?

We continuously ship to our dealers throughout the season and once dealer orders are fulfilled, we allocate some of our stock for our website. Some seasons, we just have a crazy amount of demand and re-orders from our dealers. As a result, we don’t have much left over to sell direct from our website. At Spark R&D we believe in supporting your local snowboard shop! If an item says out of stock, please check with your local dealer to see if they have inventory on hand. Our dealer locator is here. We may not have inventory for sale on the web store until mid-winter to early spring, and can’t guarantee that any stock will become available.

Shipping?

We can ship via USPS and UPS both domestically and internationally.Note: International rates vary by country and are subject to additional import duties and taxes (this is out of our control!). We suggest either USPS (which is less expensive but does not have tracking once it reaches the border and they often misplace packages) or UPS expedited (which is more expensive at the outset but does not charge broker fees). We know that international shipping is expensive and we recommend going through your local dealer if possible.

What if I have a warranty issue?

Spark R&D warrants its products to be free of manufacturing defects for two years from the date of purchase as validated by a copy of your original sales receipt. Problems resulting from impact, abuse, misuse, neglect, or modifications made outside of our factory and normal wear and tear are not covered. If your product has a valid warranty issue we will repair or replace the product free of charge. In the event that an exact replacement (model, size, and/or color) is no longer available we will replace your product with one of comparable performance, size and value. For issues relating to warranty please contact us via our online warranty form.

Bindings & Crampons

Do I need to purchase any additional parts with my Tesla System bindings?

Your AfterBurner and Magneto bindings come with their own touring brackets and heel rests. The climbing wires for ascending uphill terrain are built right into the base of the bindings. You will need the Voile Splitboard Puck Set to attach your bindings to your factory splitboard. We also recommend getting the Sabertooth Crampons to help get you up steep or icy terrain.

Which pucks are these bindings compatible with?

All Spark R&D bindings are compatible with the Voile pucks — they slide right on to the adjustable or split-your-own systems. Spark bindings are also compatible with the Burton Channel pucks, Voile canted pucks, and the One Binding System. Note: The use of Spark bindings on any other manufacturer puck systems is not recommended and may void your warranty.

Which Voile split interface parts do I need to buy?

If you are using Spark R&D Tesla System bindings – AfterBurner or Magneto – and have a factory made splitboard you will need the Voile Splitboard Puck Set.

The Voile crampons use a different pin system and attach on the outside of the touring bracket and therefore are NOT compatible with any Spark R&D bindings. We sell our own crampons which are compatible with our bindings. Check them out here.

The bindings don’t slide on my new pucks easily?

If you are having a hard time sliding your bindings on the board check to make sure that the rubber gaskets are installed underneath your pucks. If not, install the gaskets right now! If your pucks are brand new, the fit might feel tight but will break in after just a couple of times changing over. If it feels like your bindings are jamming, check your puck alignment and make adjustments as necessary. This Board Set-up Quick Start Guide may help with fine tuning.

My bindings hang off my heel edge, what should I do?

Check your puck installation and make sure the Inline Disc (One Slot) is on the heel side of your board and the Parallel Disc (Two Slot) is on the toe side. For stance angles between roughly -12 and 12 degrees the “A” on the Inline Disc should point toward the board centerline. For steeper angles, the “B” should point toward the board centerline. This Board Set-up Quick Start Guide has suggestions for getting your setup just right.

Do you have spare parts available?

Yes! Check out the Kits and Spare Parts section of our online store. If you can’t find what you’re looking for in our online store, use the General Form on our Contact page and we’ll get you squared away.

How should the pin be installed on my Blaze or Burner bindings?

To prevent the pin from falling out while riding or touring, the arm of the pin should be tucked under the toe strap next to your boot.

Why don’t my pins fit in ride mode on my Blaze or Burner bindings?

If you have a forward angle on your rear binding, you may not be able to secure the pin in ride mode due to interference with the heel rest. If this happens, just slide the pin in from the opposite binding side. You may need to re-adjust the leash length by loosening the toe buckle screw. Alternatively, you may want to attach the pin on the other side of the binding.

What is the Burton Hitchhiker?

Spark R&D has collaborated with Burton to produce a custom, limited edition splitboard specific binding for the 2014/15 season called the Hitchhiker. The Hitchhiker combines our Tesla System baseplate with Burton-designed straps and highback. The Hitchhiker is available exclusively through the Burton distribution channels. More info can be found here.