ACT 11.1 Sync with remote DB

We have Act 11.1 installed on a Windows 2008 SBS server. We have a shared database which works fine, and a remote database which we have some trouble syncing with the main DB. What appears to happen is that the Sync Service (although it doesnt appear to be separate from the main app, like in version10) stops. We manually untick "Accept Incoming Syncs", then immediately tick it again to enable it, and we can then sync our remote db without issue, until the next time!

Re: ACT 11.1 Sync with remote DB

OK changed the port on both client and server, made sure the ports and the program is not blocked by the respective firewalls, managed a successful sync or two within the next 20 minutes. Got a call from the salesman using the laptop a few hours later, he was still in the office, but now getting the message that sync service was unavailable.

Everything else on the server and client running as it should. Just not ACT sync.

Re: ACT 11.1 Sync with remote DB

"ACT! is unable to connect to the sync server. Check to be sure "accept incoming sync" is enabled in the main database and that the network sync service is running. Also be sure you are connected to your network. Contact your administrator for assistance."

this happens when they are connected directly to the same network as the server, after about 30 seconds I would say.

The sync service is I think the application (there is no separate act sync service running on the server). As I said, if you click accept network sync, to disable it, then click to enable it, you can sync fine, but after a short period of time this seems to go stale again.

Re: ACT 11.1 Sync with remote DB

I would be looking at Antivirus or firewall software on the laptop or possibly firewall software on the server as a possible cause. If 3rd party firewall software is installed on the laptop is Windows own firewall still active on the laptop? Also have a look in the Application Event Viewer for server and laptop entries that coincide with the inability to sync?

Re: ACT 11.1 Sync with remote DB

Totally my issue here chaps. I was not understanding the difference with the sync services, ie I didnt realise that ACT had to be started to allow application sync. The penny dropped just now. I have installed the Network Sync Service, and all appears to be ok. Hopefully that is the way it should be done and I havent just bodged it!