Governance the often-missing piece of Information Security

14

Mar

2016

Image Credits: trustsds.com

It seems AT&T learned that lesson last year when it agreed to pay $25 million to settle an investigation into data breaches at call centers in Mexico, Colombia and the Philippines. Those breaches led to the disclosure of personal information on some 280,000 U.S. customers.

From November 2013 until April 2014, three call center employees were paid to provide the names and at least the last four digits of Social Security numbers for more than 68,000 U.S. customers. During the investigation, the FCC learned that there were similar data breaches at call centers in Colombia and the Philippines involving the personal information of about 211,000 U.S. customers.