A post in the
Battle.net forums from Blizzard acknowledges that they are investigating why
some Diablo III players are missing some items on logging into the
action/RPG sequel, saying in most cases logging out and logging back in (perhaps
repeatedly) will straighten things out. The problem is trickier for hardcore
players, as apparently some have logged in to find their characters are missing
altogether. This prompts them to offer the possibility of rolling back these
missing characters:

We’re
currently investigating an issue that’s affecting some characters, causing
their items, armor, and weapons to go missing upon login. Although this issue is
in most situations temporary and can be corrected with repeated login attempts,
there are reports that some Hardcore heroes were lost as a result of this. For
accounts which were specifically impacted by this issue, our Support team is
investigating the possibility of providing a special one-time exception to allow
for a rollback of the account, and subsequent restoration of the fallen heroes.

To contact our support with the request for this specific rollback exception, we
encourage you to create a ticket through the following support portal with
‘MISSING GEAR DEATH’ in the body of the ticket:

Please know that the decision to allow such an exception is not an easy one to
make, and that this is not a guarantee that we will offer the rollback to all
accounts that petition us with this request. Only accounts which we can verify
were affected by this missing gear issue leading to the death of a Hardcore
character will be considered for these rollbacks. With that said, we do want you
to know that we are continuing to address this issue, and ask for all players to
be aware that the issue is currently ongoing.

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descender wrote on Mar 19, 2014, 11:36:The real question is why the fuck does it bother you so much? At no point was there ever an offline mode, so it's not like you got tricked into buying it and then it wan't there.

The real answer is, people were tricked into buying it because 1) The "fine-print" online-required message on cover; keyword being "fine-print", and 2) the big title "Diablo 3" on the cover being a misleading title, instead of having a more accurate title of "Diablo 3 Online"

You know what "fine-print" is, right? The very definition and purpose of "fine-print" is to "trick" you.

Yeah, it's a Diablo game, the game can sell millions on the brand name alone