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"Love the idea of this but there are a few problems"

Sound:
Sounds good on paper but in reality has some problems.
Feature:
two of the best features, the collapsable handle and the castors actually end up being the worse part of this unit. The construction was exactly as I thought it would be which is great with me. The plywood interior is more than strong enough yet light enough that it really does not add that much weight when it's loaded.
Ease of Use:
The handle and castors are much like an piece of roll-away luggage, which is kool but the problem is the castors only roll one way and that is with the unit going forward "width" wise. This makes it hard to go through doors and hard to store unless you can store it face in. And this caused the second problem. If you cannot store or move it face in then you have to use the handles on the sides to pick up the unit to store it lengthwise. The handles are a bolt on strap type which normally would be great however mine are so short that when you pick it up then the upper corner of the unit crushes your fingers, which quite frankly pisses me off to have anything crush my fingers. I removed the forward only castors and replaced them with good quality rubber swivel castors, with two of them locking. This works well with this unit however now the collapsable handle is really only goo to extend and strap something to it as you roll it around. I have not addressed the strap side handles as of yet but you can bet i will as this unit is worth in to me to carry my Stagepass to my gigs.
Quality:
this unit seems to be made very well. I have no complaints of the quality of this products only in the design area.
Value:
I think for the price and what you get this is a great value for the money especially if you are a working dog like me. However If this is the way the all are be prepared to consider modifying yours so you can use it better.
Manufacturer Support:
I have not called for support as of yet but I am considering doing so once I solve the handle issue so that I can explain what is not working right with this unit.
The Wow Factor:
I love the over all protection but most of the WOW factor was lost for me when I had to modify it in order to use it.
Overall:
I purchased this to haul my Yamaha Stagepass 600 around to my unplugged shows. I like the concept of this unit but there are some problems with it and it had to be modified in order for me to use it to my benefit.

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What Our Customers Are Saying About zZounds "I was able to find all the gear I was looking for easily, and the info needed at checkout was very simple and straightforward. I can definitely see myself buying from zZounds in the future." - Customer on December 27, 2014

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A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases.

1. zZounds offers the industry‘s most musician-friendly payment plans

zZounds offers a variety of Play as You Pay installment plans that allow you to get the gear you want today. While our competitors might offer house credit cards that require you to fill out an application and pass a credit check, our payment plans are easy to get, simple to use, and, best of all, accrue zero interest. Unlike those house credit cards that can leave you vulnerable to exorbitant interest charges once the promotional period ends, we never have and never will charge interest when you take advantage of one of the zZounds Play as You Pay plans.

2. zZounds guarantees the lowest price

Seen it for less somewhere else? Get it for less at zZounds. Simply click the “Seen it for less?” link on any product page and as long as we‘re not losing money, we‘ll beat any legitimate competitor‘s lowest price, usually within two hours. Want our best price even faster? Call us at 800-zZounds (800-996-8637), and we‘ll provide you with a lower price on the phone. Also, if you purchase from us and later find the product for less elsewhere, call or email us within 45 days, and we‘ll refund you the difference.

3. zZounds gets you your gear fast

At zZounds, you‘ll get your gear fast and, usually, with free delivery. Because we have warehouses in New Jersey, Nevada and Mississippi, nearly 95 percent of Americans reside within our two-day shipping zones. Combine this with the fact that many of our best-selling products qualify for free two-day delivery and you get expedited shipping without the additional cost.

4. zZounds makes returns super easy

Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 800-zZounds (800-996-8637), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you.

5. zZounds delivers top-rated customer service

zZounds has received multiple Bizrate® Circle of Excellence Platinum awards, placing us in the top 0.7 percent of Bizrate‘s network of 5,200 retailers. Our success in meeting the needs of our customers -- since 1996, we‘ve satisfied over 1,000,000 people -- is due in large part to the fact that zZounds only hires experienced musicians to answer your calls and emails, and they are never paid a commission.