Think you have a claim against the council?

We have an Insurance Charter (PDF File, 71kb) which sets out how claims will be dealt with including timescales.

Reporting fraudulent claims

Fraudulent claims against the council can cost the council taxpayer thousands of pounds. Whilst we know that there are genuine claims made by people, we also know that a number of claims may be false, for example people who fraudulently claim to have injured themselves tripping in the market place.

If you want to report somebody making a fraudulent insurance claim against the council, please call 01636 655324. Or you can write to us, marking your letter for the attention of Financial Services.

Information for solicitors

If you're a third party solicitor enquiring about our insurance policy details and Portal ID: