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Orders Open 1st of every month at 6pm MST

We accept a limited number of orders on the 1st of every month (35 at this time). After the limit has been reached, products will become unavailable until the next month.

Please note that the order capacity can be reached in just a few minutes, so be ready to order at 6pm MST on the 1st of the month to ensure your order is received. This helps us control our workload with our busy family while allowing us to maintain our quality of workmanship.

We will make and ship hooks in the order of which they were received. The faster you get your order in once the shop has been opened, the quicker your order will be processed.

Your order will be ready to ship in 1-3 weeks from the time of ordering. We will do our best to work as quickly as we can through the orders, and we appreciate your patience. You will receive an email when we have started to work on your order, as well as when your hook has shipped.

GENERAL

Shipping options and their expected delivery times are shown at checkout. Note that this is the time in transit, not including the time for order processing. This does not account for holidays, delays in customs, or weather.

PLEASE NOTE: Shipping times, especially international, are not guaranteed. International orders may sit in customs or international distribution centers and any delay due to this is out of our control, regardless of the class of shipping that was purchased.

All orders shipped outside the US may have duty or tax fees that your country might charge you when you collect your item. You are responsible for this cost. It is illegal for us to falsify any information on your package, including marking your package as a “gift.”

Crochet Hooks

BLEND Crochet Hooks These are made with an aluminum hybrid hook tip, which is a combination of inline and tapered for more efficient crocheting.

PURE Crochet Hooks They type of hook tip depends on the size of crochet hook ordered. For sizes 8mm and smaller we use a hyrbrid hook head (combination of inline and tapered). Sizes 9mm and above use an inline hook head.

We accept a limited number of orders on the 1st of every month (30 at this time). After the order number has been reached, we will no longer accept any orders for the remainder of the month.

Please note that the order capacity can be reached in just a few minutes, so be ready to order at 6pm MST on the 1st of the month to ensure your order is received. This helps us control our workload with our busy family while allowing us to maintain our quality of workmanship.

BLEND Crochet Hooks These hooks include a lifetime warranty - meaning if it breaks due to defects in materials or workmanship or breakage due to dropping the hook, we will replace the hook for no cost to you. Yep, that's right. We love this product that much. We ask that you first send a picture showing the broken hook before a refund can be given.

PURE Crochet Hooks Your BQueen wood crochet hook is guaranteed against defects in materials and workmanship for a period of 180 days from the date of purchase. During this time, we will exchange or repair, at our discretion, your crochet hook.

IMPORTANT: Damage caused by accident, misuse, or lack of care are not covered by the warranty.

Services/Repairs Under Warranty: Please email us to confirm the details of your defective crochet hook. To receive a refund/replacement under warranty, the crochet hook must be mailed to us before we can approve the warranty. When mailing your crochet hook, package it safely with padding and mail it to the address provided in our email communications. Shipping fees of a defective crochet hook TO BQueen are not covered, but when we mail your replacement/repaired hook we will cover the costs. Tracking and signature confirmation upon delivery is recommended when mailing your hook.

Services/Repairs NOT Under Warranty: Please email us so we can estimate the charges for replacement or repair. If mailing your hook to us, package your crochet hook safely and mail it to the address provided in our email communications. Tracking and signature confirmation upon delivery is recommended when mailing your hook.

We accept returns - no questions asked - as long as it's within 2 weeks from the delivered date. The hook must be in perfect condition and a refund will be issued upon BQueen receiving the hook, minus the cost of shipping originally paid to send the hook(s) to you. Customer is responsible for return postage.

When traveling or not in use, we strongly recommend keeping your hook in the original box with cotton padding.

Reapplication of any oils or substances for your hook is unnecessary. However if you would like your hook to be rebuffed and sealed at any point, we can do that for you for $5 + shipping. Please email us for more details.

Extreme changes in humidity or temperature can affect the wood and its durability, so take care of your hook to keep it out of direct sunlight for extended periods of time and away from any moisture.