If you customized your CRM 2011 sitemap and then upgraded to CRM 2013, you might be missing out on all the new content: eBooks, videos, Training and Adoption Kit, and more.
By design, we take care not to change your sitemap customizations during upgrade. This means that only you can make the fix to...

I had two enterprise customers this week who both had similar security requirements, and both sets of requirements were solved with a similar pattern that I thought you might find useful.
Imagine your company organizes itself into different groups, and the work of each group needs to remain segregated...

On behalf of CRM Content Publishing, I am pleased to announce the release of the white paper, ALM for Microsoft Dynamics CRM 2011: CRM Solution Lifecycle Management , which is available for download from the Microsoft Download Center.
As Microsoft Dynamics CRM continues pushing towards the enterprise...

Microsoft Dynamics CRM 2011 Implementation Guide (IG) update 9 (5.9.0) is now live on TechNet and is also available on the Microsoft Download Center in Word, compiled Help file (CHM), and PDF (recommended for small screens and tablets) formats.
Below are a few of the additions and updates you’ll...

Now that Power View is built into Excel 2013, business users can easily perform advanced analytics of their real time CRM data in either an online or on-premise deployment. You can use the Export to Excel feature in Microsoft Dynamics CRM to export CRM data, and then you can create a matrix, bar chart...

Hello all:
At Convergence a few weeks ago I presented some CRM demos and this article will be the first in detailing how those demos were created and how you can mirror the functionality in your CRM Online deployment.
This first article will cover the creation and publishing of a Web Portal published...

The CRM 2011 Update Rollup 13 (UR13) release is now available on the Download Center at http://www.microsoft.com/en-us/download/details.aspx?id=37133 . UR13 will be available on Microsoft Update on April 9th.
The CRM 2011 Update Rollup 13 release adds support for Windows Server 2012. Upgrade instructions...

Hi everyone,
I manage the Dynamics CRM Resource Center (recently renamed the Customer Center ), and I've noticed some questions about how users should get to the site and access help from within the CRM application. While the product's site map no longer includes a direct link to the Customer Center...

With the December 2012 Service Update, we introduced a modern application experience focusing on a clean user experience and great visual appeal.
Highlights:
New forms focused on the data that matters
Seamless inline edits
Integrated business processes to guide end users to get their job...

The Microsoft Dynamics CRM Engineering Team is looking forward to working with you at Convergence 2013 , sharing with you some of our ideas and aspirations for future versions of Microsoft Dynamics CRM, and, as always, learning from you, your experiences, your needs, and your insights. These focus groups...

The latest release of the Microsoft Dynamics CRM SDK (v5.0.14) includes an update to the Xrm.Page Script Library Template. The Xrm.Page Script Library Template is a solution that helps you write and test form scripts using Visual Studio. The main improvements are:
New Visual Studio Project Template...

Microsoft Dynamics CRM SDK Version 5.0.14 is now live on MSDN downloads and in the MSDN library . Here’s some of the additions and updates you’ll find in this release:
New assemblies consistent with the latest release of CRM Online. These assemblies are also compatible for CRM 2011...

By default, Microsoft Dynamics CRM 2011 plug-ins that are triggered by the same event run within the same SQL Server database transaction, as do any related calls to the SDK. For example, both the creation of an account and a subsequent call to the SDK to generate a related task to welcome the customer...

One of the main goals for the December 2012 Service Update release is to have a clean and modern user experience. Modern applications are moving to an implicit save model and we need to adapt to that model. With the new updated forms, we have introduced the capability of auto save and that is what I...

In Polaris and UR12 (opted-in) build Microsoft Dynamics CRM have enhanced experience around business interaction in a novel way. It enhances capability to get details of all customer interactions associated with a business record as a unified experience. In the CRM system, customer interactions are represented...

Microsoft Dynamics CRM Implementation Guide (IG) update 5.7 (corresponds to December ’12 Service Update and UR 12) is now live on TechNet and the Microsoft Download Center . Here’s a list of the significant changes.
Update
New and updated topics
Description...

2/4/2013 - Note that the version numbers for the binaries found in the Bin folder of the SDK are slightly different from those installed with UR12. However, they are compatible and can be used for all development projects for either CRM 2011 on-premises or CRM Online.
Microsoft Dynamics CRM SDK Version...

Before your Microsoft CRM Online organization is updated to the December 2012 Service release we hope you have taken steps to address potential issues which could cause form scripts to break. Information about how to prepare was published last summer in the following blog posts:
Resolve Breaking...

Many people are excited about being able to use browsers other than Internet Explorer with Microsoft Dynamics CRM. This is now possible with the Microsoft Dynamics CRM 2011 Update Rollup 12 or the Microsoft Dynamics CRM December 2012 Service Update. One thing to note though, with this change, your form...

On behalf of the CRM Engineering for Enterprise Team and CRM Content Publishing, I am pleased to announce the release of the white paper, Using Multi-tenancy in Microsoft Dynamics CRM 2011 to Address Challenges in Enterprise Business Environments , which is available for download from the Microsoft Download...

Begin by considering what the customer wants to achieve from the perspective of security/risk versus cost/complexity. Fewer zones means fewer firewalls, less configuration, lower costs, and so on, while not necessarily leading to a lower level of security, primarily on the lower layers (OS, and so on...