Contact your carrier

Contact your carrier and request an unlock. Your account might need to meet requirements for unlocking. After you submit the request, it might take a few days to complete. To get your request's status, contact your carrier.

After your carrier confirms that they unlocked your iPhone, follow the steps below.

If you don't have another SIM card to use

Get help

You might see this message in iTunes or on your device: "The SIM card inserted in this iPhone does not appear to be supported. Only compatible SIM cards from a supported carrier may be used to activate iPhone. Please insert the SIM card that came with your iPhone or visit a supported carrier store."