If you have any issues with your order and want a refund, please get in touch with us. We will refund the full value of any product(s) purchased if the conditions below are met:

You return the product to us within 7 days of receipt of your order to the following address, with your order details: Bimber Distillery Ltd, 56 Sunbeam Road, London, NW10 6JQ,

Unless the item is damaged or faulty, you return it to us in a resalable condition; unopened and in the same condition you receive it in.

For any damaged or faulty items, we will refund the cost and send a replacement item free of charge or refund the order amount. Please inform us of damaged or faulty items within 48 hours of receipt of the product, ideally with photographic proof, and we will refund you within 10 days of you notifying us. In certain situations, the goods may need to be returned for quality analysis.

You will be responsible for paying for your own shipping costs of returning the item unless the product itself is faulty.

We are unable to refund the cost of postage on your original order unless the product itself is faulty.

If the product is damaged when the courier arrives at your door and shows clear signs of breakage or leakage at the time of delivery, please refuse the parcel and ask the courier to return the goods to us. Please contact us at info@bimber.co.uk to let us know so that we can make arrangements for a replacement or refund.

Please note any reimbursement will be refunded onto the credit or debit card used by you to pay for the original purchase.

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

If you are shipping an item over £50.00 you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive