Crozscore:

Crozscore:

Software Description:

LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 170+ support features, you'll be able to link every support channel.

LiveAgent is available in 39 languages and both as SaaS license or a self-hosted license (installed on your own server).

Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Software Description:

We’re Parker Software, and we build digital bridges. More than that, we help your business cross those bridges faster than ever before possible. We do that with a single channel solution that works across your entire digital operation – uniting all your channels under one umbrella and unlocking thousands of new efficiencies.

We’ve eliminated the need for your business to have separate software to manage web analytics, separate software for live chat, for support ticketing, social media management, lead generation, CRM integration, business process automation and more.

The mess of relying on multiple solutions is no more; instead, we’ve created a single, simplifying suite that covers your digital transformation from every angle.

We offer an all-encompassing solution. Even better, we offer this in real-time. This is an entirely new approach to digital engagement, service and operation – a hybrid, fully integrated solution that replaces multiple investments and messy manual processes with streamlined synergy.

Features:

Click-to-Dial

Task Scheduling/Tracking

2-Factor Authentication

Batch Permissions & Access

File Sharing

Lead Management

Call Tracking

Scheduling

Marketing Automation

Contact Sharing

Billing/Invoicing

API

Data Import

Data Export

Notifications

Dashboard

Third-Party Plugins/Add-Ons

External Integrations

Contact Management

Email Integration

Customer Management

Google Apps Integration

Multi-User

Features:

Chat

Customer Management

Email Integration

Social-Media Integration

Notifications

Dashboard

Task Scheduling/Tracking

Billing/Invoicing

Analytics

Contact Management

Contact Sharing

External Integrations

Data Export

Third-Party Plugins/Add-Ons

Google Apps Integration

Multi-User

Data Import

Data Visualization

Scheduling

Features:

Summary:

Multichannel support (Email, Voice, LiveChat, FB and Twitter)

Intelligent Spam Filter

Live Chat

Knowledge Base

Analytics

Ticketing system

Suggestions

Mobile ready

Departments, Tags and Filters

Automatic Ticket Distribution & Service-level Agreement (SLA)

Summary:

Multi Channel: Manages all support conversations in one place.

Productivity: Increase team’s engagement and productivity.

Self-Service: It is possible to create a self-service experience that supports user's brand.

Reporting: Measures and tracks performance using reports.

Integration: Extends user's support capabilities with integrations.

Ticketing: Everything you need to start supporting customers.

Summary:

Visitor Tracking

Operational Reporting

Code-Free Task Development

Email Parsing/Processing

Language Translation

Data Form Capture

Voice Detection

Internal Chat Rooms

Support Desk

Digital Contact Centre

Business Process Automation

All-Inclusive Systems Integrations

Live Chat

Skills-Based Routing

Intelligent Communication Automation

Web Analytics

Tailored Customer Experiences

Prospect Detection

Lead Generation

Sales Enablement

Social Media Monitoring

TICKET

$9.001 user(s) / month

Included in plan:

Ticketing

Contact forms

Forum & Knowledge base

iPhone/Android app

TICKET+CHAT

$29.001 user(s) / month

Included in plan:

Ticketing

Contact forms

Forum & Knowledge base

iPhone/Android app

Live Chat

Real-time visitors monitoring

Chat invitations

Feedback management

All-Inclusive

$39.001 user(s) / month

Included in plan:

Ticketing

Contact forms

Forum & Knowledge base

iPhone/Android app

Live Chat

Real-time visitors monitoring

Chat invitations

Feedback management

E-mail support

Facebook & Twitter

Cloud call center

Call center support

Gamification

Branding free

Pricing:

Credit card required: N/A

Sprout - Free for unlimited number of Agents
Blossom - $19 per agent per month
Garden - $35 per agent per month
Estate - $49 per agent per month
Forest - $89 per agent per month

Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

Does this service offer guides, tutorials and or customer support?

Yes. This service offers guides, tutorials and customer support across all levels.

FAQs:

Who are the main user groups of this service?

Our solutions are used by over 10,000 clients across the globe. These are primarily marketing teams, sales and IT departments, and call centres.