Create Account

Please fill out this form completely. All information provided will only be used by us to contact you regarding your order(s).

* Fields marked with an asterisk are mandatory

Username *

Password *

Confirm Password *

Email Address *

Practitioner *

* Please supply the name of the Practitioner who referred you or your own name if you are a Practitioner yourself (standard requirement for a trade a/c is a 3 year diploma or degree in Nutritional Therapy). Without this information your order will be delayed.

Billing Information

First Name *

Last Name *

Post Code *

Company Name

Address *

Address Line 2

Town/City *

County

County

Country *

Phone Number *

Shipping Information

Shipping address is the same as billing

Yes, I would like to create an account on The Natural Dispensary website.
(Your account can be deleted whenever you like.)
I understand that my details will only be used to process any orders, and will not be shared with anyone, except for the delivery providers that deliver those orders.Read our Privacy policy

Yes, I would like to create an account on The Natural Dispensary website.
(Your account can be deleted whenever you like.)
I understand that I my details will not be shared with anyone, except for the courier that delivers any orders I may make.
I agree with the Terms and Conditions.Read other terms & conditions

Privacy Policy

1. Introduction

This privacy policy provides you with details of how The Natural Dispensary Ltd. (referred to as “we”, “us” or “our” in this privacy policy) collects and processes your personal data.

It is important that the information we hold about you is accurate and up to date. If you would like to make any changes to your personal information, you can do so by going to My Account in the menu.

2. How we use your personal data

Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data.

Purpose or Activity

Type of data

Legal basis for processing

To register you as a new customer

(a) Identity (b) Contact

Performance of a contract with you

To process and deliver your order, which includes using a third party service to take payment of your order, and passing your contact details to a third party to enable delivery of the order

(a) Identity (b) Contact (c) Order details including pricing

Performance of a contract with you

If you are not happy with any aspect of how we collect and use your data, please do let us know so that we can try to resolve the concern for you - enquiries@naturaldispensary.co.uk. Alternatively, you have the right to report your concern to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

Marketing communications
You will not receive any marketing communications from us.
We will never share your personal data with any third party for marketing purposes.

3. Disclosures of your personal data

We may have to share your personal data with the parties set out below:

Payment processors.

Royal Mail and our chosen couriers who provide delivery services.

HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.

We have security measures in place to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

5. Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

By law, for tax purposes, we have to keep basic information about our customers (including Contact, Identity, Payment and Transaction Data) for seven years. Payment and Transactional Data are held by PayPal and Cardsave WorldPay rather than us. We do not take or retain any financial information on this website, except for invoices.

You can ask us to delete the personal data that we hold about you at any time via My Data. Please see your legal rights below for further information.

6. Your legal rights

Under data protection law, you have the following rights in relation to your personal data:

1.4 The Site is intended for use by persons or business resident in the United Kingdom and most countries outside of the UK, Customs permitting.

1.5 The Site is available free of charge for personal and business use.

2 Product Terms

The product information on The Natural Dispensary website has been provided by the manufacturers and suppliers of these goods. Whilst we do our utmost to ensure that the content on the website is correct, we do rely on our suppliers to inform us of any product changes so that the website can be updated accordingly. Our role is to distribute the products, we do not offer a nutritional or product advice service. Please consult a healthcare professional before taking any of the supplements purchased from The Natural Dispensary.

2.1.3 Should we not be able to supply an item for a reason beyond our control we will not accept liability.

2.1.4 Placing an order does not necessarily mean we will fulfil it. Only when we invoice and dispatch the Goods is the Contract between the Buyer and Company acknowledged and confirmed.

2.1.5 Delivery will be made to the address given when placing your order.

2.1.6 Depending on the size and value of the order it will be dispatched either by first class Royal Mail or by courier. If any item is out of stock, the product will be put on back order and sent out as soon as it is back in stock.

2.1.7 Under normal circumstances orders will be dispatched on the day the order is received.

2.1.8 Carriage charges to UK destinations excluding Channel Islands and Isle of Man are as follows:
Orders under £25 postage and packaging is £2.00
Orders over £25 postage and packaging is free
Orders for overseas destinations will be charged at cost.

2.1.9 If Royal Mail or our couriers fail to deliver your Goods in part or in full or it is beyond our control we will not be held liable. However, we will use our best endeavours to ensure you are recompensed for the loss.

2.1.10 Goods may be returned providing Customer services are advised by telephone (01453 757792) or by email (enquiries@naturaldispensary.co.uk) beforehand and the Goods have not been opened.

2.1.11 Any items damaged must be notified within 48 hours of receipt (see 2.1.10 for telephone or email).

2.1.12 An order may be subject to cancellation or changed by sending an e-mail or by telephone (see 2.1.10). If the order has been processed and dispatched you will need to return it to us for full credit less cost of carriage.

2.1.13 Payment may be made by MasterCard, American Express, Visa, Maestro, Switch or Delta – all in pounds sterling. You will be charged for any Goods at the point of order. Our liability to you relating to any order will not exceed the total value for the particular goods.

3 The Law

These Terms & Conditions as numbered 1 to 16 shall be governed by and construed in accordance with the laws of England and Wales and the English Courts will rule over any disputes. If any of the Terms are held by any Court or competent authority to be unlawful, invalid or unenforceable in whole or part, this will not reflect in the validity of the other terms which will still be valid and enforceable to the extend allowed by law.

4 Amendments

We reserve the right to amend these Terms & Conditions and will publish these on our site as they occur and apply from the day of publication.

5 Registration

5.1 When registering do be sure that your details are accurate and complete.

5.2 Remember to let us know immediately if any of your details change.

6 Security

6.1 When first registering on the Site you will need to create and enter your password, which must remain strictly confidential. Do not tell anyone what it is.

6.2 Your password is your responsibility. All orders submitted under this password will be your responsibility.

6.3 If Natural Dispensary suspect that there might be a breach of security or our site is being misused you may be required to change your password or we may be obliged to suspend your account.

7 Intellectual Property

7.1 The content of our site is protected by copyright trademarks, database and other intellectual property. You may retrieve and display the content of the Site on a computer screen or save on a disc. You may print one copy for your own use. However you may not store on a server or any other storage device connected to a network.

7.2 You may not use any trademark of The Natural Dispensary including The Natural Dispensary Ltd.

8 Site Availability

8.1 The Natural Dispensary endeavours to offer the best possible service. Nonetheless it cannot guarantee that the service will always be without fault or meet all your needs. Should a fault occur we would be grateful if you report it to customer services by telephone (01453 757792) or email (enquiries @naturaldispensary.co.uk).

8.2 Site access may not always be available as a result of maintenance or the addition of new products.

9 Right To Cancel Registration

You may cancel your registration at any time by letting us know in writing. You must stop using the site if you do. Cancellation shall not affect your rights or liabilities.

10 The Natural Dispensary's Right to Cancel Your Registration

The Natural Dispensary may cancel your registration at any time should you breach any of your obligations under these Terms & Conditions.

11 The Natural Dispensary's Liability

11.1 The Natural Dispensary provides the Site without any warranties or guarantees. The risks associated with use of the Internet shall be borne by you.

11.2 Material from other Internet sites is provided by our Site. We try to ensure this material is of good quality, reputable and within the law we cannot be held responsible if this proves not to be the case.

11.3 Neither can we be held responsible for any technical problems experienced with the Site and we disclaim all liabilities where your equipment links are incompatible or interruptions or errors due to technical problems occur.

11.4 You also accept that we cannot be held responsible to you or any third party for any incidental damage or considerable loss of revenue that are concerned with the Site insofar as applicable law allows.

12 Overseas Use

The Natural Dispensary cannot know that information and materials on its site are appropriate or available for use anywhere outside the United Kingdom. If you reside outside the UK and you decide to order any product from this Site you do so on the understanding that is it on your own initiative and it is your responsibility to comply with local law.

13 Privacy

Any information submitted by you on this Site is for the use of The Natural Dispensary only. We do not release any names, addresses or information relating to those names and addresses to any person, any business or organisations outside the Company.

Your name and address will be supplied to our courier for delivery of your order, and an email address or mobile phone number may be supplied to allow them to keep you informed about the progress of your delivery.

14 Third Party Websites

The Site has links to other websites which are outside our control and The Natural Dispensary is not responsible for Internet content or World Wide Web pages.

15 Advertising

Any advertising on the site not generated by The Natural Dispensary is the responsibility of advertisers and they must ensure it complies with all relevant laws and codes. We will not be responsible for inaccuracies in advertising material.

16 Cookies

Cookies In Use on This Site

Cookies and how they Benefit You

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:

Make our website work as you'd expect

Save you having to login every time you visit the site

Remember your settings during and between visits

Improve the speed/security of the site

Allow you to share pages with social networks like Facebook

Personalise our site to you to help you get what you need faster

Continuously improve our website for you

Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

This Site is owed and operated by The Natural Dispensary Ltd of 26 Church Street, Stroud, Gloucestershire, GL5 1JL and is a company registered in England & Wales.

Any questions relating to the Terms & Conditions or to The Natural Dispensary Company please contact our Customer Services telephone (01453 757792).

The Natural Dispensary website FAQ:

Registering with The Natural Dispensary:

How do I set up an account with The Natural Dispensary?

In order to setup a Practitioner account with The Natural Dispensary, we would need you to contact us via 01453 757792 or enquiries@naturaldispensary.co.uk so that we can check that your qualifications match our criteria.

If your Practitioner has referred you to The Natural Dispensary, you are welcome to order from our website. You firstly need to complete the online registration form, indicating the name of the practitioner who referred you to set up your login details.

Why can't I see the product prices on the website?

In order to see the prices, you firstly need to register and then login.

Logging in:

I have forgotten my login details, how do I access the website?

If you have forgotten your password, you need to click on the forgotten my password link on the login page and you will be asked to enter your username and email address. You will then be sent a temporary password via email which will allow you to login and go to your account to update the password section with a password of your choice. If you do not receive the temporary password straight away, please do check your spam folder.

How do I change my password?

If you wish to change your password, you firstly need to login and then go to your account where you will be able to update the password section with a password of your choice.

Ordering and Delivery:

Will I be charged postage?

For UK orders over £25, there is no postage charge. For UK orders under £25, there will be a £2.00 postage charge.

For international orders, once through to checkout with your products, you will see the different postage options available. For more information, contact us via 01453 757792 or enquiries@naturaldispensary.co.uk. Please note that there may be an additional postage fee if your order is over 2 kg in weight.

How quickly should I receive my order?

We aim to dispatch orders within 24 hours of ordering, so provided that everything is in stock, you should receive your order to a UK address within 2-3 working days. If a product is out of stock, this product will be sent separately when the product is back in stock.

Please note that there can sometimes be unexpected delays in receiving stock from our manufacturers. If you have not received your order after 10 working days, please contact us via 01453 757792 or enquiries@naturaldispensary.co.uk

Delivery times for orders being sent internationally vary by destination and obviously depend on the transit time of our service provider.

How will my order be delivered?

UK Orders under £100 will be sent out via First Class Royal Mail and UK orders over £100 will be sent out via our courier.

Do you ship internationally?

We do ship internationally to the countries listed on the registration form. Some countries, such as the United States, have very strict Customs which means that we are unable to ship to these destinations.

Please contact us on 01453 757792 to check that we can ship to your shipping destination.

I haven't received my order, what should I do?

Please firstly check that you received both an order confirmation and PayPal/World Pay receipt for your order. If you have not received both of your confirmations, please contact us via enquiries@naturaldispensary.co.uk or 01453 757792.

What should I do if I have received the wrong product?

What should I do if a product is missing from my order?

If there is no notification of a refund on your invoice, please contact us via 01453 757792 or enquiries@naturaldispensary.co.uk so that we can identify how the problem has occurred. We will do our utmost to rectify the problem as soon as possible.

How do you process out of stocks?

Due to the exceptionally high number of orders that we are currently processing, we are no longer able to put products on back order. Please note that any products that are out of stock will be refunded when the rest of your order is dispatched and highlighted as such on your invoice. If the out of stock product is the only product on your order, you will receive a refund notification once this has been processed.

How are Currently Unavailable dealt with?

'Currently Unavailable' means that the supplier is out of stock. The Add to Cart button will not be available for these products and an informational notice will be displayed advising you to check with your practitioner in case an alternative is needed. Once normal supply has been resumed, the Add to Cart button will be re-instated.

Can I return a product to you for a refund?

Provided that the product is unopened and with a sufficient expiry date, you can return your product to us with a note of your order ID and an explanation of the reason for your refund request to the following address:

How do I re-order a past order?

Once logged in to The Natural Dispensary website, you need to go to your account and under order history; you will have the option to repeat any past order.

Payment and Checkout:

Can I pay using my bank card rather than my PayPal account at checkout?

PayPal and World Pay are The Natural Dispensary website payment gateway providers. Once redirected to the PayPal/World Pay websites after checkout, you will have the option to pay for your order either using your PayPal account or using your bank card.

When will I be charged for my order?

We charge at the time of order.

Can I change or add to my order once the order has been placed?

Once the payment has gone through for your order, we are not able to add products to your internet order. However, if you contact us via 01453 757792 we can place a new order for you over the phone and you will not be charged additional postage.

If you wish to cancel a particular product, please contact us immediately so that we can issue you with a refund before your order leaves us – enquiries@naturaldispensary.co.uk or 01453 757792.