Instructions

How to Sign Up

Choose Your Plan

Select your desired account plan as shown in Figure 1. A Toll Number for up to 1000 participants per meeting and the ability to
record the Screen Sharing presentations are included with your plan at no additional cost. Upon signup, you also have a one-month free trial of screen
sharing, with the 50-seat plan only. If you do not need Screen Sharing or a Toll Free number, you can turn them off to reduce your monthly bill.

The Order Summary shows the monthly charge amount based on your selected plan. This amount does not include the Toll Free amount (you will be charged
only for actual US Toll Free minutes used); see Subscription Management for details.

Figure 1: Sign-up – “Choose your plan” Screen

If you have a promotional code and enter it on this screen, the discount will be applied to your rates, and the order summary will be adjusted. Click the “ Next” button to continue the sign-up process and to go to the payment information screen.

After your account is created you can fine-tune it and signup for auxiliary services on the “My Account” page.

Provide the Account Info

Provide the following information in the designated fields:

First name

Last name

Email address

Password

Note: All fields are required.

You must also agree with the License Agreement to use the service; you will then be asked to provide information on how you heard about StartMeeting. (See
Figure 2)

You may create multiple accounts with the same email and different passwords.
If you are interested in managing those accounts from a single control panel and receiving one invoice for them – please refer to the StartMeeting Pro Guide.

After completing the form, click the “Next” button to continue the sign-up process.

Provide the Payment Info

In the designated fields, provide the following information: (All required fields are indicated by a *):

Credit card type (American Express, Master Card, Visa) (*)

Credit card number (*)

Card holder name (*)

Expiration date (month and year) (*)

Country (*) – select the country from the list

Address (*)

Apartment / Address 2 – provide your apartment number or the second line of your billing address, if appropriate

City (*)

State – if United States was selected, the state field is also required

Postal Zip (*)

Phone number (*)

Note: If you want to pay by check please contact StartMeeting customer service.

Figure 3: Sign-up – “Payment Info” Screen

When your credit card and billing address are populated, click the “Done” button to complete the StartMeeting sign-up process.

Complete the Sign Up

Once the sign-up process is completed, the screen shown in Figure 4 appears. This means that your StartMeeting account has been successfully created.

Figure 4: Sign-up Complete Screen

On this screen, you can view your basic account information, conference dial-in numbers and playback numbers, your meeting ID and host PIN code. This information will also be emailed to you.

Make note of your Meeting ID. This meeting ID may be used to access to your Meeting Wall in the future.

From this page, you can download Meeting Host Commands, Meeting Participant Commands, this Reference Guide, Quick Start Guide in PDF format, as well as download the StartMeetingDesktop Application Installer and the StartMeeting MS Office Plug-in. At any time, you can access the latest version of these
guides and download StartMeeting installers from Support section of the StartMeeting web site. If you need additional assistance, see the “ Customer Service” section on this guide for support information.

Click the “Host a Meeting” button to configure your Meeting Wall and to start your meeting.

Free Account Sign Up

You can also sign up for a free account to create and share cloud-based presentations. With this free account you get:

The ability to record audio and screen sharing presentations

Other people will not be able to see the presentation live, but you can share the recording with an unlimited number of people

After completing the form, click the “Sign Up Now” button to complete the sign-up process. Once the sign-up process is completed, the screen shown in Figure 6 appears. This means that your StartMeeting Studio account has been successfully created. Click the “Start Studio” button to proceed.

Figure 6: Free Sign-up Complete Screen

You may upgrade your free Studio account to a full StartMeeting account at any time. To make this upgrade please visit the “My Account” page, select the Subscription tab, and turn on the paid services you wish to utilize (e.g. Screen Sharing, Custom Greeting, Custom Hold Music, etc.). In order to continue, you will be asked to provide your credit card information and billing address.

Features

Audio Conferencing

StartMeeting Audio is a service that can be used just for conferencing without the use of web or screen sharing services. To have a regular conference call using StartMeeting, please follow the instructions provided below:

Notify all callers of the date and time for your conference call

Provide callers with the dial-in number and meeting ID

At the schedule date and time of the conference call, all callers dial-in and enter the meeting ID when prompted

For audio touch-tone commands, please refer to the Support page.

These are the following ways to call to your conference:

Dial from your fixed or mobile phone to one of the meeting dial-in numbers provided;

The Phone Conference pane of the StartMeeting Desktop Application provides you the information needed to do this, including your meeting ID and the host PIN (if you logged in as a host). The basic method to join into the voice portion of the meeting is by calling the meeting dial-in toll or toll-free number.

These meeting dial-in numbers are shown in the Phone Conference pane, and are viewable by you and your participants. To playback a previously recorded conference, dial the toll playback number provided. The Phone Conference pane shows only conference dial-in numbers. To view the playback numbers, click either of the "i" icons near the shown phone numbers (see Figure 64). You can click the "Copy" button to copy this information to your clipboard, and paste it into your email editor (see Figure 65).

Once you call from your phone to the meeting dial-in number you should enter your meeting ID followed by the "#" sign; if it is correct you will
be joined to the meeting. If you are the host (subscriber) you should enter the "*" key and next you should enter your host pin followed by the " #" sign; if the pin is correct, the host permissions will be granted to your call.

Dial though VoIP client integrated into the StartMeeting Desktop Application (VoIP is enabled by default on your account);

To add the VoIP controls to your Phone Conference pane of the application, complete the following steps:

Open "Preferences" dialog from "File" menu; you will see the dialog similar to shown on Figure 66

In the dialog that appears select the "Phone Panel" tab

Select the "Mic & Speakers" option and press the right arrow to move this option to the "Active Numbers" section

Figure 66: Change Phone Panel Preferences

Click the " " button to make voice (VoIP) call from your computer into the meeting and you will be joined to the meeting automatically. When the conference call is
established using the StartMeeting Desktop Application you can click the dial pad " " icon to open the dial pad and perform any touch-tone commands. Click the " " icon to mute/unmute your call; click the " " button to disconnect your call (see Figure 67). When a call is made using the StartMeeting Desktop Application, the Phone Conference pane displays the playback dial-in number and microphone levels.

If you do not need all of the numbers provided in the Phone Conference pane, you can adjust this pane and hide (deactivate) the numbers that you
are not going to use. To select/unselect active numbers shown on this pane open the "Preferences" dialog and select the "Phone Panel"
settings tab; see Figure 66. After you close this dialog window, the settings will be applied and your Phone Conference pane would be adjusted.
Note: you cannot delete all numbers from the list. Using this settings screen you can also define the order in which your active numbers will be shown in
the Phone Conference pane; use up and down arrows buttons for that purposes.

Dial from the 3rd party VoIP client (we do not describe it in this Guide).

Broadcaster

The Broadcaster allows you to select and play audio file content during a live teleconference. Calls previously recorded on the same account or uploaded files may be used to broadcast.

To use this feature please refer to the following instructions:

Click Broadcaster located at the bottom-right of your Meeting Wall and the page will expand upward to show files already available for broadcasting.

This page allows you to play any of the audio files listed while callers are present on the conference line. Simply click on the play button next to the desired recording. Use the provided buttons to pause the Broadcaster or Fast-Forward the playback in ten-second increments. The playback status meter also allows you to pick a point in time of a broadcasting file for advanced fast-forwarding.

From this page you may also upload any audio file in .wav or .mp3 format by selecting the Upload button and choosing a file from your computer.

Once the file is uploaded it can be played anytime during a meeting. Simple select the file from the Broadcaster and click the play icon. You also have the option to play previously recorded conferences completed on this same account or audio files uploaded to Meeting Resources.

Broadcasting can be stopped anytime at the host's discretion by selecting the Stop icon from the list of recordings or next to the playback status meter.

Please keep in mind that participants can still talk while audio is broadcasting. It is recommended to mute all callers for the best possible sound quality.

Chat

There are two chat options available for StartMeeting users.
1. While the screen sharing meeting is in progress, the meeting attendees can chat with each other via the Chat pane. This pane is located in the Meeting Dashboard as seen below.
Type your chat message in the message textbox, select either “All-Entire Audience” or a specific meeting attendee and either click “Send” or press “Enter” to send your message. Chats may be public (sent to the entire audience) or private (sent between a specific meeting attendee and the host) when using the dashboard chat feature.

Whether the meeting is in progress or not, hosts can click the " " icon (near "Send" button) in the Chat pane to set up a chat welcome message (see Figure 71). When new attendees join your meeting, the message that has been set in this window will be displayed in their chat pane.Figure 71: Setting Chat Welcome Message
Wall Chat Instructions

2. The Meeting Wall Chat feature allows attendees who are browsing the page the ability to send instant chat messages to other persons who are on the Wall or participants connected to a screen sharing meeting. Keep in mind that chats from the Meeting Wall will also be visible to attendees participating in a screen sharing session.

The host has the option of making this feature available on his or her Meeting Wall, as well as, restricting access by enabling a password through the Wall Preferences.

Cloud File Sharing

On your Meeting Wall, you may add web links and/or files that may be useful during your meeting. To add a file from your hard drive as a meeting resource,
click the "Upload File" button and select the file you wish to upload. To add a web link as a meeting resource, click the "Add Link"
button and type your link description and URL as shown in Figure 16. Added files and links will be shown in the Meeting Resources section. Note,
these will be visible to the host as well as participants who view your Meeting Wall.

Figure 16: The Location of the "Upload File" and the "Add Link" buttons, and the "Add link" Dialog in the Meeting Resources

Custom Greeting

Login to your StartMeeting account and select My Account from the drop down menu located in the top right corner. Locate the Custom Greeting section on the next page and click Change. Next, choose a file from your computer and double click or select Choose to upload. A window will appear displaying a progress bar as your file is being uploaded. When finished, click Save. To upload a different file, simply repeat these steps.

Custom Hold Music

Login to your StartMeeting account and select My Account from the drop down menu located in the top right corner. Locate the Custom Hold Music section on the next page and click Change. Next, choose a file from your computer and double click or select Choose to upload. A window will appear displaying a progress bar as your file is being uploaded. When finished, click Save. To upload a different file, simply repeat these steps.

Extra Storage

Each StartMeeting account comes with 1GB of free storage for recordings. To purchase more storage space, please follow the instructions provided below:

From the Subscriptions page, locate the Extra Recording Storage section

Click On and select your size from the drop down menu

To save your changes, make sure to click Save when done

International Access

StartMeeting is a global service and can be used from anywhere in the world. Any StartMeeting account with an International Access subscription enabled provides international dial-in numbers in 40+ countries. Upon subscribing, you will be able to view a complete list of local dial-in numbers in each of our covered countries. Simply distribute those numbers to your international callers along with the Meeting ID that will connect each caller on the same conference call line. At the date and time of the conference call, each participant dials their local dial-in number and connects on the same line with the rest of the callers.

The International Access subscription is available for $4.95 per month with any StartMeeting account. Only normal in-country long distance charges by each caller’s carrier may apply.

To enable International Toll Access numbers on an existing account please navigate to your Subscription page and select the switch for International Toll Access. Select “Save” at the bottom of the page to keep the changes. You may then select “View List” to view the full list of international dial-in numbers available on your account.

Meeting Bender

The Meeting Bender feature allows participants to rewind a live screen sharing session. This feature is available on Windows, Mac, Android and iOS devices.

To rewind a screen sharing session in progress:

Mac -navigate to the top of the Meeting Viewer window to display the drop-down menu

Open the StartMeeting Wall

From any browser, the Meeting Wall URL is formed as https://www.startmeeting.com/wall/<your meeting ID> Example: https://www.startmeeting.com/wall/357-192-467)

Host Login

To open the Meeting Wall, go to the StartMeeting web site, www.startmeeting.com , and click the "Host" button (see Figure 9). Once you receive this login screen, use your email and password (defined during sign-up) to log in
to your StartMeeting Wall as a host. Type in your email and password in the labeled fields and click the "Submit" button. You will then be taken
to your Meeting Wall

You can click the "Remember me" checkbox, and StartMeeting will pre-populate your credentials.

Figure 9: Landing Page Login for Hosts

You can also open your Meeting Wall directly from a web browser using the Meeting Wall URL, formed as https://www.startmeeting.com/wall/<your meeting ID> (in our sample: https://www.startmeeting.com/wall/357-192-467), click the "Host" button
and enter your host credentials to log in to the Meeting Wall as a host (see Figure 10).

Figure 10: Meeting Wall Login for Hosts

Participant Login

To access the Meeting Wall, the participant can go to the StartMeeting web site, www.startmeeting.com, and click the "Join" button (see Figure 11). Once the participant receives this login screen, he/she can use the meeting ID that you provided to view your StartMeeting Wall as a participant. After clicking the "Submit" button, your participant will be redirected to your Meeting Wall.

Figure 11: Landing Page Login for Participants

The dialog "Your input is required" shown in Figure 12 appears, and the participant will be suggested to launch StartMeeting application. After
clicking the "Launch Application" button, the StartMeeting Desktop Application will be installed and will start (see Start and Stop
Meeting). This application is being used for the screen sharing sessions and optionally for voice calls to the meetings, for detailed information see
Desktop Application.

A participant can also access your Meeting Wall directly from a web browser using the URL formed as https://www.startmeeting.com/wall/<your meeting ID> Example: https://www.startmeeting.com/wall/357-192-467)
Once the participant has accessed the URL he/she must click the "Join" button to launch the StartMeeting Desktop Application.

Customize Host Business Card and Meeting Info

The host has the ability to edit the information that is available on the the Meeting Wall;

-On the right-hand-side of the Meeting Wall, to the right of "Host Information", click Edit.

- Once you have made your changes, click the "Save" button to apply the changes you made or the "Cancel" button to revoke the changes. (See Figure 13)

Note, you may upload a picture with a transparent background as well.

Figure 13: "Host Information" Edit Screen

Customize Your Logo

The host has the ability to edit the Meeting Wall logo;

-On the right-hand-side of the Meeting Wall, to the right of "Host Information", click Edit.

-On the logo image in the top-left-hand- corner of the screen, click "Click to Edit"

- Click the "Upload File" button and select the file with your logo.

- Your logo will be uploaded and you will be able to preview it and adjust its size as shown in Figure 15.

- Click the "Apply" button to apply the changes you made, the "Cancel" button to revoke the changes, or the "Reset" button to use the default StartMeeting logo.

Note, you may upload a picture with a transparent background as well.

Figure 14: The Location of "Click to Edit" button

Figure 15: "Edit logo" Dialog

Manage Meeting Resources

The meeting resources section of your Meeting Wall allows the host to add web links and/or files that may be useful during the meeting.
To add a file from your hard drive as a meeting resource, click the "Upload File" button and select the file you wish to upload.
To add a web link as a meeting resource, click the "Add Link" button and type your link description and URL, as shown in Figure 16.
Added files and links will be shown in the Meeting Resources section. Note: The Meeting resources will be visible to the host as well as participants who view your Meeting Wall.

Figure 16: The Location of the "Upload File" and the "Add Link" buttons, and the "Add link" Dialog in the Meeting Resources

Manage Audio Settings

As a host, you can manage the conference (meeting) preferences. Available meeting parameters that you can customize are listed in Table 1.

Meeting Parameter

Description

Value (* – Default)

Notify joining hosts or participants of how many callers are on the conference call.

All, Hosts Only (*)

Display Attendee List

List total number of caller(s) on the conference call by pressing *2.

All, Hosts Only (*)

Ask Job Code

When host dials in to the conference the system may ask to enter a Job Code – arbitrary sequence of digits that helps host to identify this
conference in History & Recordings. Host can always change Job Code during the conference by pressing *# on the telephone.

On Dial-in, Never (*)

Wait for Host

If Off – the conference is started when the first participants arrives, i.e. the host is not needed; otherwise participants are placed on
hold for the selected preset time before host joins the conference call. If the host does not join the conference call, participants will
be disconnected after the preset time expires.

If On – the conference continues when host disconnects from the conference, i.e. the host is not needed. Otherwise, after host disconnects
from the conference, the conference continues for selected preset time, after which, the call participants will be disconnected.

Click “Web Controls” on the Meeting Wall to utilize the Audio Controls which can be found on the left part of the screen, as seen in Figure 17. Here, you can change your meeting settings. Your changes will be saved automatically.

Figure 17: Meeting Audio Settings Edit Screen

Manage Meeting Wall Preferences

As a host, you can also customize your StartMeeting Wall colors and background as well as restrict access to your Wall page. Click your name in the top-right corner of StartMeeting Wall page, and next click “Wall Preferences” as shown on Figure 18; the “Wall preferences” dialog appears as shown on Figure 19.

Figure 18: The Location of the "Wall Preferences" button

Figure 19: Meeting "Wall preferences" Dialog

You can customize your Meeting Wall background color by selecting top and bottom colors; the selected top color will gradually blend into the selected bottom color. You can also upload and set a background image on your Wall, specify it's alignment on the Wall and decide whether or not the image should repeat; if image has transparency – the gradient color will be seen underneath; click on the "Change Background" button to upload a new image or on the “Remove Background” button to remove the image.

By default, your Meeting Wall is a public web resource, anybody who knows its URL can open your Wall and see the information you have provided. If necessary, you can restrict access to your Meeting Wall by defining a password that visitors must enter in order to gain access.

Once you have made the changes to your Meeting Wall preferences, click the “Save” button to apply them. You can also reset your Meeting Wall to the default values using the “Reset Settings” button.

Note, the "Reset Setting" button works not only for conference and Meeting Wall preferences, but for the entire Meeting Wall, including your logo, Host Information, meeting subject and info, your meeting resources, and meeting schedule. If you click this button, you will receive the message
"Are you sure you want to proceed?" If you confirm this, the entire Meeting Wall will be reset to the default settings.

Invite Other People

When you wish to invite other people to join to your meeting, you can use the “Invite” button on your Meeting Wall (see Figure 20). Once you have clicked the “Invite” button, you will see your Meeting Wall URL, the phone numbers that should be used to join your meeting, your meeting ID and brief instructions. Select a meeting for which you would like to send an invite or create new meeting schedule using the “Create a new meeting” option; for an instant meeting, use the “Please join me now” option. Type a list of invitee email addresses separated by a “;” and click the “SendInvites” button. All recipients from the list receive an email. Your participants receive a message that they are invited to the conference, along with instructions on how to join the conference. You can also click the “Copy to Clipboard” button to add the contents of this window to your clipboard and paste this information into an email.

Figure 20: "Invite others" Dialog

Note that your Meeting Wall URL is formed as https://www.startmeeting.com/wall/<your meeting ID>

Example: https://www.startmeeting.com/wall/357-192-467

You can provide this URL to your participants so that they can access your Meeting Wall.

Schedule a Meeting

As the host, you have the option of creating a schedule for your meeting. To schedule your meeting;

-Click the “” button in the Meeting Schedule section header (if you have not scheduled any meetings, you should use the “Schedule Meeting” button).

-The “Meeting Schedule” dialog appears as shown on Figure 21.

-In this dialog you can switch between day, week, or month view, and use the calendar control to navigate to a desired date.

Note: the list of scheduled events is also shown on the left side of the screen.

-On the calendar, locate the date and time when you would like your meeting to take place and click on this cell of your grid;

-Here you can define the meeting subject and the content information. Once you have entered the meeting information, click the “Save” button to add it to the schedule.

Figure 21: The MeetingSchedule Dialog (no meetings scheduled)

To schedule a meeting, first locate the date and time when you would like your meeting to take place and click on this cell of your grid; the Edit Meeting Event dialog appears for new events as shown on Figure 22; here you can define the meeting subject and the content information. Once you have entered the meeting
information, click the "Save" button to add it to the schedule.

Figure 22: The Edit Meeting Event Dialog

From the Meeting Event dialog you can also click the “Modify Detail...” button and the meeting event details edit dialog appears as shown on Figure 23. Similarly to the previous screen, you can adjust the meeting subject and content; additionally you can define the meeting start date, start time, end date, end time, as well as indicate if your meeting is recurrent (daily, weekly, monthly, yearly) or not. Click the “Save” button to apply the changes or the “Cancel” button to revoke the changes.

Figure 23: The Edit Meeting Event Details Dialog

Scheduled events are located on the Meeting Schedule screen, under Event List (Figure 24).

StartMeeting offers multiple ways to edit your meeting details;

1) You may left-mouse-click on the event located on the calendar and drag it to the appropriate date and time.

2) You may left-mouse-click on the event title located on the calendar and an Edit Event dialogue box will appear (Figure 22), allowing you to change the Subject and Content. Click Modify Detail… to edit the date and time of the meeting. When you are done making changes, click the “Save” button to apply the changes

3) You may right-mouse-click on the event located on the calendar and select Edit Event. Once the Edit Event dialogue box appears, follow the same steps as in option two above.

4) Locate the event under the Events List, click on “” to the right of the event name for the meeting and click “Edit Event”. Once the Edit Event dialogue box appears, follow the same steps as in option two above

You may delete your scheduled meeting by;

1) Click the “Remove” button in the Edit Event dialog box or right-mouse-click on the meeting and then click the “Delete Event”.

2) You may also delete the event by locating the meeting in the Events List, click the “” button for the meeting and then click “Delete Event”; your meeting will be deleted without any confirmation questions.

Figure 24: The Meeting Schedule Dialog (with scheduled meetings)

The scheduled meetings are shown on your Meeting Wall in the “Meeting Schedule” section on the bottom-left part of the screen (see Figure 25). Click the “Set Reminder” link-button to add the reminder (appointment) to your calendar program, e.g. MS Outlook or others.

Note: Scheduling information is available to you and any participants viewing your Meeting Wall.

Figure 25: Scheduled Meetings Info on the Meeting Wall Screen

Schedule a Meeting using MS Office Plug-in

Optionally you can download and install the StartMeeting MS Office Plug-in for Microsoft Outlook and other Microsoft Office applications. This plug-in allows you to easily schedule meetings and send invitations to your participants. Below, we describe the process of how to schedule a meeting from MS Outlook. Depending on the version of MS Office you are using, this process may differ slightly.

A template with your meeting information will appear; you may then customize time, date, and location of your meeting, as well as add
attendees to your meeting by clicking "Invite Attendees".

Start and Stop a Meeting

Meetings may be started by using schedulers or on an as needed basis by simply calling the meeting dial-in number and/or clicking the “Launch Screen Sharing Now” button on your Meeting Wall.

The meeting will begin when one of the following events occurs:

When the host calls to the meeting dial-in number using any phone.

When the host starts the screen sharing meeting from the StartMeeting Desktop Application.

When the host clicks the “Launch Screen Sharing Now” button (see Figure 26) from the Audio Information section of the Meeting Wall screen.

Participants cannot start meetings; they can only join meetings started by a host. If a participant arrives before the host he or she will be waiting until the host connects. To join the conference, the meeting participants must call into the meeting dial-in number or they may open the Meeting Wall and click the “Join” button in the Audio Information section. A participant who is already logged in may also join a meeting by clicking the “Rejoin Meeting” button (see Figure 27) from the Audio Information section of the Meeting Wall screen; this will install and start the StartMeeting Desktop Application which will be used for the screen sharing sessions and optionally for voice calls into the meeting.

For detailed information on using the StartMeeting Desktop Application for your screen sharing, see the Desktop Application section of this Guide.

The meeting is stopped when all meeting attendees (host and participants) disconnect their calls. If, during a call, you wish to cancel the entire meeting, you may use the “Stop Meeting” feature to end your meeting as described in the Stop a Meeting section of this Guide.

Meeting Host and Participant Commands

Host Commands

Meeting hosts have the ability to control all aspects of the meeting. Enhanced DTMF (telephone keypad) functions are provided exclusively to meeting hosts. In order to join the conference call, the host must:
1. Dial the conference number assigned during registration.
2. When prompted “Please enter your meeting ID followed by the pound or hash sign”, enter the meeting ID using your telephone keypad, then press the # key.
3. After the meeting ID is entered, you will hear: “If you are the host – press star now, otherwise please wait and you will be joined into the conference”. Please press the * key.
4. After you have pressed the * key, you will hear: “Please enter your PINfollowed by the pound or hash sign”. Enter your host PIN using your telephone keypad, then press the # key. If the PIN is correct, you will be connected to the live conference and the host permissions will be granted to your line.

To skip step 3 and enter your host PIN right after your meeting ID, you should enter the meeting ID followed by the * key (instead of the # key, see step 2) and you will be asked to enter your PIN as described in step 4.

If you do not hear the prompt described in step 3 that means that there is another host in the meeting; in this case you will be placed
into the conference without any additional prompts and the participant permissions will be granted to your line. If you joined to the conference as a
participant you can always press #<host pin># and the host permissions will be granted to your line.

If you are subscribed to the Custom Greeting feature, it will be played immediately after the meeting ID is entered (i.e. after step 2).
To interrupt this greeting you can press the * key; you will hear the prompt to enter your host PIN described in step 4; if you interrupt
the greeting using the number-keys on your phone you will hear the prompt described in step 3.

Pressing the * key after the meeting ID does not only give you a possibility to skip the welcome prompt, but also guarantees that you will be prompted for
the host PIN even if there is another host in the meeting.

As the host, you can control the conference with the DTMF keypad touch-tone commands described below:

Manage Q&A session

The following commands are available in Q&A session mode: – start Q&A session; – move to the next questioner; – end Q&A session; – mute or unmute current questioner; – clear Q&A queue; – return to the conference.

Hear the number of parties in the meeting

You will hear an announcement stating how many callers are currently on the line.

Breakout rooms control options

In order to leave the main conference to join a sub-conference (conference room). Press *3 followed by the number of the sub-conference from to , or press to return to the conference. To return to your main conference press at any time.

Listen to a help message for the conference instructions

Plays a menu of available touch-tone conference commands.

Mute all lines except moderators

By default, the conversation is open and all participants can talk; press *5 once to mute all participants' lines, this option allows participants to un-mute themselves by pressing ; press *5 a second time to put the audience into mute mode without the capability of un-muting themselves; press *5 again to
return the conference to open conversation mode.

Press *7 to secure (lock) the conference and block all other participants from entering the conference. Press *7 a second time to unsecure (unlock) the conference and re-allow any participants to join to the conference.

Control entry and exit tones

By default, the entry and exit tones are turned on. Press *8 to set entry and exit tones off. Press *8 a second time to set entry tone off and exit tone on. Press *8 a third time to set entry tone on and exit tone off. Press *8 a fourth time to set back default mode for both entry and exit tones on. Each time you press *8 to change the entry and exit tones mode you will hear a prompt explaining the current tones settings.

Start or stop conference recording

Press *9 to start the conference recording (audio and screen sharing); press *9 a second time to stop and save the recording. Recording files are accessible under the History and Recordings tab in your account/lobby. For audio recordings, use the playback number provided under the Dial Infotab.

Participant Commands

Meeting participants can actively participate in the conference by both talking and listening. Participants have access to DTMF (telephone keypad)
functions to facilitate their own line within a meeting. The following is the procedure for entering a conference call for participants:

1. Dial the conference number provided by your meeting host.

2. When prompted, "Please enter you meeting ID followed by the pound or hash sign", enter the meeting ID (provided by the host) using your
telephone keypad, then press the # key. If the meeting ID is correct, you will be placed into the conference.

If after step 2 you hear: “If you are the host – press star now, otherwise please wait and you'll be joined into the conference”, that means that the host has not yet joined the meeting. After 5 seconds, you will be placed into the conference or you may press the # key to skip this prompt and join to the meeting now.

The custom host greeting message could be played right after the meeting ID is entered (i.e. after step 2). You can press the # key to interrupt
this greeting and join to the meeting with the participant permissions.

Depending on the conference settings, you may need to wait on music-on-hold until the host arrives.

As a participant, you can control your own line with the DTMF keypad touch-tone commands described below:

Caller Count

Listen to a count of how many callers are on the conference.

Note: this feature may be unavailable depending on your host conference audio settings.

Breakout rooms control options

In order to leave the main conference to join a sub-conference (conference room). Press *3 followed by the number of the sub-conference from to , or press to return to the conference. To return to your main conference press at any time.

Listen to a help message for the conference instructions

Plays a menu of available touch-tone conference commands.

Mute or unmute your line

Press *6 to mute your individual line; press *6 a second time to un-mute the line.

If Q&A session is started by your meeting host and you'd like to ask a question, press *6 to add yourself to the queue of
questioners.

Outlook Plugin

Optionally you can download and install the StartMeeting MS Office Plug-in for Microsoft Outlook and other Microsoft Office applications. This plug-in allows you to easily schedule meetings and send invitations to your participants. Below, we describe the process of how to schedule a meeting from MS Outlook. Depending on the version of MS Office you are using, this process may differ slightly.

A template with your meeting information will appear; you may then customize time, date, and location of your meeting, as well as add
attendees to your meeting by clicking "Invite Attendees".

Radio

The Radio feature provides the ability to stream live audio content directly from the Meeting Wall without the need to connect to the audio conference bridge. The host can activate the Radio feature right from the Wall by simply clicking the ON button in the Radio panel.

The Radio icon will change to “on air” and from that moment forward participants who navigate to the Meeting Wall will be able to listen to the audio being transmitted on the conference bridge. Those participants will see the same Radio panel on the Meeting Wall. It will also include a meter indicating that the radio stream is in progress.

The Radio feature is always off by default. The meeting host will need to turn this feature on in order to enable the stream for listeners on a per use basis. The Radio panel can also be removed from the Meeting Wall using the Wall Preferences and/or secured with the optional password lock.

Recording a Meeting

While a meeting is in progress, you can record it using the Meeting Wall in-conference tools dashboard. You can record the audio of your meeting as well as your screen sharing meetings. To start the meeting recording you should click the meeting Record toggle; see Figure 36 to find this toggle. When the recording is started the meeting Record toggle “On” caption is highlighted as you can see on Figure 37; you can click the Record toggle again to stop the meeting recording – when the meeting is not being recorded the recording toggle “Off” caption is highlighted.

Figure 37 : The Meeting is being Recorded, the Record Toggle is Switched On

These “On” and “Off” captions of the meeting Record toggle work like a toggle switch. There could be two possibilities:

The recording toggle “Off” caption is highlighted, i.e. selected (Figure 36) – the meeting is not being recorded; clicking the Record toggle starts the meeting recording;

The recording toggle “On” caption is highlighted, i.e. selected (Figure 37) – the meeting is being recorded; clicking the Record toggle stops the meeting recording.

You can change the meeting recording mode simply by clicking on this meeting Record toggle; “On” and “Off” captions indicate whether the meeting is currently being recorded or not.

The host also can start/stop the meeting recording using DTMF keypad (default: *9).

If your meeting recording is started and the screen sharing is also in progress, your screen sharing sessions will be recorded as well. Otherwise, i.e. if there is no started screen sharing, only your audio conversation will be recorded.

After your meeting is complete, you can listen, watch, download, and share the recorded meetings using History & Recording tab; the detailed information about it you can see in the History and Recordings. Additionally the recorded meetings can be re-played by calling to the Playback Number shown on the Meeting Wall and playing the meeting on your phone.

Remote Control

While the screen sharing meeting is in progress, the presenter can give the remote control capability to a specific meeting attendee. That means that the
attendee will be able to control the presenter's computer remotely.

To give remote control of your computer to the participant, use the following steps:

Select the meeting attendee to give the remote control capability to and right click on that user on the Attendee List, the menu shown in Figure
68 will appear.

Click the "Allow Control" menu item, which shows the confirmation question " Are you sure you want to allow selected attendee to have control of your computer?" once you confirm you will see the prompt on the
dashboard that the selected participant has control; this also places an icon " " for that user in the Attendee List.

The presenter can choose to uncheck specific applications under “Select Items to Share” (Figure 61), which will not allow the person with remote control to access those specific applications on the presenter’s computer.

The nominated user will have a prompt on their meeting dashboard indicating, "You have control" and may begin remotely accessing the presenter's
computer as long as the user has the Meeting Viewer window selected.

The remote user may also interact with the clipboard of the presenter so functions such as Copy/Paste are functional from the remote controller to the
presenter's computer.

The presenter can take away remote control ability at any time by going back to the Attendee List and clicking the option "Allow Control"
for the attendee again. This will change the icon " " to the icon " " for this user in the Attendee List and provide a prompt that the presenter now has control again.

Please note that during Remote Control both the presenter and remote user can use the computer so it is recommended that only one of the users assume control in order to prevent conflicting usage.

Screen Sharing

Using the StartMeeting Desktop Application, hosts have the ability to start screen sharing sessions for their meetings. Note, if the Desktop
Application is started, this does not mean that your screen is being shared. To share your screen, you must click the "Start Meeting" button on
the Screen Sharing pane (see Figure 60).

Figure 60: Screen Sharing Pane, Meeting not Started

As a host, you can select which items (application screens) you would like to share either prior to your meeting, or while the meeting is in progress.
Click the "Select Items to Share" button (see Figure 61). The Windows tab allows you to select which applications should be shared. Check
all applications that you want to share, and uncheck those applications that should not be shared during your meeting. If you are using more than one
monitor, you can select which monitors should be shared using the Monitors tab.

Figure 61: Select Items to Share Dialog Sample

By default, any new windows (i.e., opened while the meeting is in progress) will be shared with your participants. You may uncheck the " Show new windows" checkbox if new windows should not be automatically shared. You can uncheck (deselect) all selected windows using the " " (deselect all) button. You can check (select) all shown applications windows using the " " (select all) button.

Click the "Start Meeting" button to start screen sharing, i.e. show the host's screen to all meeting attendees. The Screen Sharing pane
will be updated as shown on Figure 62. The status message "Live-your screen is being shared" will be shown in the top line of the pane.

Figure 62: Screen Sharing Pane, Meeting is Started

When screen sharing meeting is in progress, additional buttons are shown in the Screen Sharing pane that allow the host/presenter to manage the
screen sharing sessions:

"Pause Meeting" button (the first left button) – temporarily places the meeting on hold, the status message " Paused-your screen is not being shared" is displayed as the pane status, and participants receive the message "Meeting Paused" in the
center of the shared screen window. At this point, your screen information is not being transferred to participants, but the meeting is not
interrupted. Click the "Start Meeting" button again to continue your meeting and resume your screen sharing.

"Stop Meeting" button (the second middle button) – completely ends the screen sharing meeting, i.e. stops showing the screen. This option is
available only to the presenter while in screen sharing mode. After the button is clicked and the screen sharing is stopped, the status message " Your screen is not shared" is displayed as the pane status. Participants will be disconnected from the screen sharing portion of the meeting,
but may continue the voice portion.

"Switch Presenter" button (the third right button) – when you are the presenter, this option allows you to select another attendee to be the
Presenter. When this option is selected, you will see the message, "Are you sure you want to promote this participant to a presenter?" Once
you confirm your actions, the control will be transferred to the selected participant (the participant will also be prompted to confirm and agree to
share his/her screen with the audience. The status message "Participant has control" is displayed as the pane status. A button to " Take Back Control" will be shown, allowing the host to take the screen sharing control back at any time. When a participant is promoted to
presenter, the Screen Sharing pane shown in Figure 62 is displayed for the promoted participant as well, allowing him/her to manage the screen
sharing session as a host, including the ability to switch the presenter, in turn, to another meeting attendee.

When screen sharing is in progress, the pen icon " " appears (see Figure 63). This pane allows you to annotate documents during your meeting.

Figure 63: Drawing Tools Menu

The following drawing tools and modes are available during screen sharing meetings:

Normal non-drawing mode – the drawing mode is not switched on. If any drawing mode was previously activated. Clicking this option switches off the drawing mode, so you can use
your screen as usual.

Pen – the drawing mode that allows you to use a pen to draw non-transparent shapes on your screen. Annotations with the pen will be always in the same
place on your monitor, i.e. they will not be scrolled/hidden when you scroll or switch your windows.

Highlighter – the drawing mode that allows you to use a semi-transparent marker (highlighter) to highlight any text or other area of your screen. Annotations with
the marker will be scrolled together with your text and will be erased when you switch or overlap your windows.

Eraser – the drawing mode that allows you to erase previously created drawings using the eraser.

Arrow – the drawing mode that allows you to place an arrow at a specific place on your screen. Pen color is used for the arrow function as well. When you
place an arrow on your screen using this mode, it will remain in the same place on your monitor, i.e. it will not be scrolled/hidden when you scroll or
switch your windows.

Erase all drawings – this function erases all drawings that were created during the screen sharing meeting. Selecting this does not change the drawing mode that is set.

Choose pen color – allows you to change the pen color (red, green, blue, yellow, black, pink, purple, orange, gray, etc.) and will remember the chosen pen color for
future screen sharing sessions, but may be changed at any time.

When the drawing modes Pen, Highlighter, Eraser, and Arrow are in progress, you can right-click mouse button anywhere
on the screen to exit from the current drawing mode and return to the normal non-drawing mode.

Studio - Cloud Hosted Presentations

The StartMeeting Studio service allows you to create free presentations by recording both audio and your desktop content.

Helpful Tip:
For the best results, we recommend that you plan out your presentation prior to recording it. Make sure to have your desktop materials ready. Keep in mind that you can record as many presentations as needed.

Below are the instructions for recording Studio presentations:

Launch the StartMeeting Studio program via one of the following methods:

a) Login to your account at www.startmeeting.com. From your Meeting Wall, click on the red Launch Screen Sharing Now button

b) Select the desktop StartMeeting icon and the following options will appear

Select Studio to begin a session

This will launch the Studio controls dashboard

To begin recording, click on the Record button

If you have a microphone on your computer or laptop there is no need to dial-in to the provided conference line. Your microphone will be detected and you will be able to speak into it directly to add audio to your presentations

If you do not have a microphone on your computer or laptop, use the provided conference line to add audio to your presentation. The audio dial-in information is listed under the icon

Continue with the recording of your presentation

To end your Studio recording, click on the Stop Recording button from the controls dashboard

The following image will appear to give you access to your recording by which you can immediately paste the URL link into an email or message for sharing.

You can also access your account directly by selecting “View on StartMeeting.com” or start another studio session.

Your recorded Studio presentation will be available in the History & Recordings section of your Meeting Wall for viewing and sharing anytime.

Web Controls

Click the "Web Controls" and see the Audio Controls section in the left part of your Meeting Wall page; the dialog shown on Figure 17 appears.
Here you can change your meeting settings. Your settings changes will be saved automatically once you complete them.

Figure 17: Meeting Audio Settings Edit Screen

Account Management

After logging into your StartMeeting account, click your name in the top-right corner of the StartMeeting Wall page,
then click "My Account" and you will be directed to the subscription management page (see Figure 48). From this page,
you can manage your subscription preferences as well as download StartMeeting product documentation. Using your other account
management tabs, you can update your host pin, define a meeting alias, manage your profile, see your billing transactions,
review conference history and recording information, etc.

Figure 48: Account Management – Subscription Screen

Subscription Management

From your account page, select the Subscription tab if it was not previously selected (see Figure 48). From this screen, you can manage your
subscription preferences, including the following parameters:

US Toll Number – the conference dial-in toll number is always included into your plan at no additional cost

Screen Sharing (optional)– when the screen sharing option is turned on, you will see the price added to the left under Account Summary. The price is based on the plan you have selected.

US Toll Free (optional)– you can either turn off US Toll Free numbers or use them at the specified “minute per attendee” price

Extra Recording Storage (optional) – you can order additional space for your conference recordings at the specified “per month” price

The first billing period begins on the date when the user signs up for the StartMeeting services. Sometimes, depending on the Promo Code used, there can be promotional (free) months where you can try the system without any subscription fees, i.e. when recurrent fee is not charged. The duration of the billing period is always 30 days; for example if you signed up on September 10th, the first billing period would be from September 10 until October 9, the second billing period would be from October 10 until November 8, etc.

Note that subscription monthly fees (after the promotion period has ended) and extra-service fixed fees are charged in advance, i.e. prior to the use of the service; the fees for the services that you actually used (for example for US Toll Free minutes called) are charged after you have utilized them.

You can turn on or off the extra features at any time. If you select an extra feature (for example Custom Greeting or Custom Hold Music) in the middle of your billing period you will be charged a prorated rate. If, during the billing period, you switch off any of the features, no funds will be returned to you for the unused days but if you switch on the feature within the same billing period, there will be no additional charges, i.e. you will not be charged multiple times for the same feature within one billing cycle.

Once you make changes to your subscription parameters, they will be reflected on the Account Summary in the right-upper portion of this screen. Account Summary contains information about your total order amount to be paid, what is included with your subscription, as well as your monthly-billed services.

When you have completed making changes, click the “Save” button to apply those changes. If you switched on some of the features and more funds are required to be paid based on the selected account subscription changes, you will be asked to confirm the payment as shown on Figure 49. You should click the “Accept” button to confirm a new bill payment or click the “Cancel” button to refuse it.

Figure 49: Account Payment Confirmation Question

Profile Management

From your account page, select the Profile tab (see Figure 50). From this screen, you can update the information you provided during the sign-up process (i.e. first and last name, email address, time zone, and your credit card info – card type, card number, card holder name and expiration date). On this screen, you can also change your billing address. You can modify any of these fields simply by clicking on the appropriate field, typing the new text, then clicking the “Save” button to apply your changes

IMPORTANT: The billing address must match the address on your credit card statement.

Figure 50: Account Management – Profile Screen

If you wish to change your password, click the “change password” link-button near the Password field (see Figure 51). As prompted, type
your old password, new password and re-type the new password to confirm your entry. Click the “Save” button to update your password.

Figure 51: “Change Password” Window

Billing

From your account page, select the Billing tab (see Figure 54). From this screen, you can view your billing info, i.e. invoice ID, billing date
and time, billing amount, credit card information, and the status of the invoice.

Figure 54: Account Management – Billing Screen

Information on this tab always shows billing data for specific date range. To change the date range, either do it manually by entering the dates into “ From” date and/or “To” date fields or by clicking the calendar-buttons (see Figure 40).

To the right of the date range fields is the “Search” button. Clicking this button will re-run the report with the same parameters that you are
currently using, or, if you changed the date range parameters, a new report with the new parameters.

You can also view your billing details which includes the list of your purchased items along with the cost for that item, taxes and total amount due. Click the “ ” button in the Details column to view the detailed billing info as shown on Figure 55. From this screen, you can download and print your billing data in PDF format by clicking the “Download” button.

Figure 55: Billing Details Sample

Each invoice is emailed to you once it is generated.

History

To view the history of your meetings, select the History tab (see Figure 56).

Figure56: Account Management – History Screen

Once you select the History tab, you can view the meeting history information for the specified date range. To change the date range, either do so manually by entering the dates into the “From” date and/or “To” date fields, or click the calendar-buttons to select a new date. To the right of the date range fields is a “Search” button; clicking this button will re-run the report with the same parameters that you are currently using, or, if you changed the date range or description parameters, a new report with the new parameters.

The meetings history grid has the following columns: meeting description (job code), meeting start date and time, meeting end time, number of callers that
participated in the meeting, and the recording options and size.

The reporting data can be sorted by any of the columns. To sort the list of meetings, click on the column heading of the column by which you wish to sort.
To reverse any sort order, click the column heading again.

To see only meetings that were recorded, under Filter, select “Conferences with Recordings Only”, select Search and your reporting data will refresh to meet the criteria. If the audio of your meeting has been recorded, in the Recording Options column you will see the “” icon that allows you to listen the recorded conference. Additionally, if the screen sharing has been recorded for your meeting, the Recording Optionscolumn will contain the “”icon, allowing you to watch the recorded conference. In both cases, if the conference has been recorded, you can use the “” icon to download the recordings, the “” icon to protect your recording with a password, the “” icon to change protection of your recording, and the “” icon to share your conference on Facebook or other social media outlets. With the “” icon, you can also get the recording link which you may distribute via email, advertisings, etc.. If the meeting has been recorded, the reporting grid also includes the size of your stored recording.

Please see the History and Recordings section of this guide for detailed information regarding your recording options.

Under the History tab, you can also see your meeting details, i.e. the list of all callers that were in the meeting. Click the “” button under the Infocolumn to see the callers that were in the selected meeting (see Figure 57). This screen details the caller name and number (“*” indicates that the caller was connected to the meeting as a host, otherwise the caller was joined to the meeting as a participant), the service type icon, the time the call was connected to the meeting, time the call was disconnected from the meeting and the call duration. On this report you can see the number of callers that joined your meeting, as well as the time spent in your conference – total, toll free, VoIP, and screen sharing minutes if applicable. From this screen, you can download your report in PDF format by clicking the “Download” button.

Figure 57: History Details Report Sample

Desktop Application

The StartMeeting Desktop Application enables the screen sharing functionality, as well as voice conferencing capabilities (VoIP). This chapter explains how to run and use this application for your StartMeeting conferences.

Launch Desktop Application

As previously mentioned, you may start the StartMeeting Desktop Application using different options:

From your Meeting Wall, click the “Launch Screen Sharing Now” button (participants click the “Join” or the “Rejoin Meeting” buttons), – the application will start without additional authorization questions and the welcome page will not be displayed.

From your local hard drive (if previously installed):

Click the StartMeeting application icon on the desktop, or

Run the StartMeeting application from All Programs menu StartMeeting folder, or

Run the StartMeeting application from the programs tray

To ensure expedited access to your meeting at the scheduled time, we recommend downloading the StartMeeting application in advance. Visit www.startmeeting.com and select “Get Desktop App” at the bottom of the page. This will download and install the StartMeeting Desktop Application and configure your computer to allow participation in a StartMeeting event.

Regardless of which method is used, the welcome screen shown on Figure 58 will appear;

Click the “Remember me on this computer” checkbox to remember your credentials, if desired. If this checkbox is checked during login, the next time you login, you will not need to re-enter your credentials.

Figure 58: StartMeeting Application Welcome Screen

Components of Desktop Application

The StartMeeting Desktop Application interface consists of the following components: Program menu, Screen Sharing pane, Phone Conference pane, Attendee List pane, Chat pane, and Meeting ID info (see Figure 59). The panes may be expanded or collapsed by clicking the arrow buttons on the pane title. Let’s review each of the components:

Program menu – The traditional Windows application menu that contains two menu items:

File – which allows the user to;

Manage program preferences, such as general preferences (run the program on startup, your default login credentials, etc.) and audio preferences (recording and playback devices);

Leave the meeting (if it is started);

Exit from the program;

Help – displays About StartMeeting dialog.

Screen Sharing pane – This area includes buttons that allow you to start/stop the meeting, pause/resume the meeting, switch screen sharing presenter and select items to share. By default, this area is available for hosts only, unless the host grants screen sharing capabilities to a participant. If the host grants screen sharing capabilities to a participant, the host can take back the controls at any time. See Screen Sharing for detailed information on how to share the screen during your meetings.

Phone Conference pane – This area contains your meeting ID, host PIN (if you logged in as a host), conference dial-in toll and toll free numbers. If VoIP is enabled, this pane will include a “ ” button that allows you to make a voice call (VoIP) into the conference using your computer as well as playback and microphone device icons indicating their levels. You can make personal adjustments on this pane, i.e. to select/unselect active numbers shown on this pane-using File -> Preferences -> Phone Panel settings. See Phone Conferencing for detailed information on how to make voice calls into the meeting.

Attendee List pane – If the meeting is started, this area contains information regarding the participants in your meeting (note: you are not included in the list). From
this pane, the host can disconnect any attendee or make him/her the presenter. Additionally, the host can invite other people to the meeting using the
“Invite Others” button in this pane. See Manage Meeting Attendees for additional information.

Chat pane – If the meeting is started, you can chat with other meeting attendees (either a public message to entire audience of the meeting or a private message
to a specific meeting attendee). See Chatting during Meetings for detailed information.

Meeting ID info – The lower part of the StartMeeting Desktop Application contains your meeting ID, which may be provided to your meeting participants to allow
access to your meeting.

The StartMeeting Desktop Application is always placed on top of other programs on your computer. When the application is started, you will see the blue right arrow “ ” on the left side of the program window (see Figure 59). Click the “ ” button to hide the main window of the StartMeeting application. Click the “ ” button to show the StartMeeting application.

Figure 59: Components of the StartMeeting Desktop Application

System Requirements

Access to the audio component of a StartMeeting session can be achieved by one of the following methods:

Traditional PSTN fixed (i.e., "land line") and mobile phones:

Integrated VoIP client

3rd party VoIP clients

To access your StartMeeting Wall or StartMeeting Account, the following Internet browsers may be used under Windows / Mac operating systems:

The StartMeeting Desktop Application is supported by one of the following operating systems:

Microsoft Windows XP (32-bit)

Microsoft Vista (32-bit or 64-bit)

Microsoft 7 (32-bit or 64-bit)

Microsoft 8 (32-bit or 64-bit)

Mac OS (versions 10.5 or newer)

iOS 4.3 or higher for iPad, iPhone and iPod

Android 2.3 or higher.

Note that currently you cannot host a meeting from your mobile device.

Chat During Meetings

While the screen sharing meeting is in progress, the meeting attendees can chat with each other via the Chat pane. Chats may be public (sent to the entire audience) or private (sent to a specific meeting attendee). Type your chat message in the message textbox, select either “All - Entire Audience” or a specific meeting attendee and either click the “Send” button or press Enter to send your message. See Figure 70 for details.

Figure 70: Chat Pane, Meeting is Started

Whether the meeting is started or not, hosts can click the “ ” icon (near “Send” button) in the Chat pane to set up a chat welcome message (see Figure 71). When new attendees join your meeting, the message that has been set in this window will be displayed in their chat pane.

Figure 71: Setting Chat Welcome Message

Manage Meeting Activities

If a screen sharing meeting is in progress, the Attendee List pane contains information regarding the attendees (see Figure 68). The first column in the attendee list represents the role of the connected attendee, i.e. presenter ( ) or non-presenter ( ) or having control of the host's screen ( ). The second column displays attendee's name entered when the meeting is joined.

Figure 68: Attendee List Pane, Meeting is Started

In this list, the host can right-mouse-click on any participant and the menu shown on Figure 68 appears. From this menu, click “MakePresenter” to make the selected attendee the presenter. This works the same as the “Switch Presenter” button described in Screen Sharing. The presenter can give remote control capability to the specific user clicking the “Allow Control” menu item; see Remote Control. The host can also remove a selected participant from the meeting by clicking “Disconnect user”.

Whether the meeting has started or not, the Attendee List pane for hosts also contains an “Invite Others” button. When clicked, the Meeting Credentials window is shown (see Figure 69), detailing your Meeting Wall URL, meeting ID, phone numbers that may be called to join your meeting, and brief instructions. Click the “Copy to Clipboard” button to add the contents of this window to your clipboard and paste this information into your email.

Figure 69: Invite Others – Meeting Credentials Window

Meeting Viewer

When the screen sharing meeting is started, i.e. when the host is sharing his/her screen, the entire desktop or specific application screen, this screen is
visible to all meeting attendees using the Meeting Viewer. See Figure 72 for details. Note if the host is sharing not the entire desktop, but
just specific application, only this application window will be shown to meeting attendees and the Meeting Viewer will be resized to fit the host's
window size.

Figure 72: Meeting Viewer Sample

When screen sharing is in progress, participants can right-click on the Meeting Viewer and the contextual menu shown on the Figure 72 appears. Using this menu, participants can switch between the following modes:

"Zoom To Fit" vs. "1:1" – one of the following two Meeting Viewer scaling modes could be set:

If "Zoom To Fit" mode is set the presenter's window contents will be scaled to fit your Meeting Viewer window size; this option can
only decrease the size of the presenter's window content, it never increases it;

If "1:1" mode is set the presenter's window content will not be scaled, i.e. it will always will be 1-to-1; if the content of the presenter's
screen is larger than your Meeting Viewer window size, you may scroll to see the rest of the screen.

"Manual View" vs. "Automatic View" – one of the following two Meeting Viewer window size modes can be set:

If "Manual View" mode is set the Meeting Viewer window can be resized, but the maximum window size cannot exceed presenter's window
size, i.e. using this mode you can decrease the Meeting Viewer window size if you wish;

If "Automatic View" mode is set the Meeting Viewer window size is defined automatically and it cannot be resized, in this case it's
size corresponds to the presenter's window size or if it is exceeds your window size the Meeting Viewer window size equal to your screen size;

From the same menu, participants can also open and manage program preferences, such as general preferences (session identity), start up (run the program on
startup), host profile (default host login credentials, if applied), audio preferences (recording and playback devices) and phone panel preferences (active
numbers) as well as leave the meeting in progress.

Phone Conferencing

The following are methods to call into your conference:

Dial from your fixed or mobile phone into one of the meeting dial-in numbers provided;

The Phone Conference pane of the StartMeeting Desktop Application provides you with the information needed to do this, including your meeting ID and the host PIN (if you logged in as a host). The basic method to join the voice portion of the meeting is by calling the meeting dial-in toll or toll-free number.

Once you call the dial-in number you should enter your meeting ID followed by the “#” sign; if it is correct you will join the meeting (If you are the host (subscriber) you should enter the “*” key then your host pin followed by the “#” sign) if the pin is correct, the host permissions will be granted to you.

Dial-in using the VoIP client that is integrated into the StartMeeting Desktop Application (VoIP is enabled on your account);

To add the VoIP controls to your Phone Conference pane of the application, complete the following steps:

Open “Preferences” dialog from “File” menu; you will see a dialog similar to the one shown on Figure 66.

In the dialog that appears select the “Phone Panel” tab

Select the “Mic & Speakers” option and press the right arrow to move this option to the “Active Numbers” section

Figure 66: Change Phone Panel Preferences

Click the "" button to make a voice (VoIP) call from your computer into the meeting and you will be connected to the meeting automatically. When the conference call is established using the StartMeeting Desktop Application you can click the dial pad "" icon to open the dial pad and perform any touch-tone commands. Click the "" icon to mute/unmute your call; click the"" button to disconnect your call (see Figure 67). When a call is made using the StartMeeting Desktop Application, the Phone Conference pane displays the playback dial-in number as well as the microphone levels.

If you do not need all of the numbers provided in the Phone Conference pane, you can adjust this pane and hide (deactivate) the numbers that you
are not going to use. To select/unselect active numbers shown on this pane open the “Preferences” dialog and select the “Phone Panel”
settings tab; see Figure 66. After you close this dialog window, the settings will be applied and your Phone Conference pane be adjusted.
Note: you cannot delete all numbers from the list. Using this settings screen you can also define the order in which your active numbers will be shown in
the Phone Conference pane; use up and down arrows buttons for that purposes.

Note: You cannot delete all numbers from the list. Using this settings screen you can also define the order in which your active numbers will be shown in the Phone Conference pane; use up and down arrow buttons for that purpose.

Dial from other 3rd party VoIP clients (please refer to your VoIP client for instructions).

Remote Control

While the screen sharing meeting is in progress, the presenter can give the remote control capability to a specific meeting attendee. That means that the
attendee will be able to control the presenter’s computer remotely.

To give remote control of your computer to the participant, use the following steps:

Select the meeting attendee to give the remote control capability to and right click on that user on the Attendee List, the menu shown in Figure
68 will appear.

Click the “Allow Control” menu item, which shows the confirmation question “ Are you sure you want to allow selected attendee to have control of your computer?” once you confirm you will see the prompt on the
dashboard that the selected participant has control; this also places an icon “ ” for that user in the Attendee List.

The presenter can choose to uncheck specific applications under “Select Items to Share” (Figure 61), which will not allow the person with remote control to access those specific applications on the presenter’s computer.

The nominated user will have a prompt on their meeting dashboard indicating, “You have control” and may begin remotely accessing the presenter’s
computer as long as the user has the Meeting Viewer window selected.

The remote user may also interact with the clipboard of the presenter so functions such as Copy/Paste are functional from the remote controller to the
presenter’s computer.

The presenter can take away remote control ability at any time by going back to the Attendee List and clicking the option “Allow Control”
for the attendee again. This will change the icon “ ” to the icon “ ” for this user in the Attendee List and provide a prompt that the presenter now has control again.

Please note that during Remote Control both the presenter and remote user can use the computer so it is recommended that only one of the users assume control in order to prevent conflicting usage.

Screen Sharing

Using the StartMeeting Desktop Application, hosts have the ability to start screen sharing sessions for their meetings.

Note: If the Desktop Application is started, this does not mean that your screen is being shared.

Figure 60: Screen Sharing Pane, Meeting not Started

As a host, you can select which items (application screens) you would like to share either prior to your meeting, or while the meeting is in progress by clicking the “Select Items to Share” button (see Figure 61). The Windows tab allows you to select which applications should be shared. Check all applications that you want to share, and uncheck those applications that should not be shared during your meeting. If you are using more than one monitor, you can select which monitors should be shared using the Monitors tab.

Figure 61: Select Items to Share Dialog Sample

By default, any new windows (i.e., opened while the meeting is in progress) will be shared with your participants. You may uncheck the “Show new windows” checkbox if new windows should not be automatically shared. You can uncheck (deselect) all selected windows using the “ ” (deselect all) button. You can check (select) all shown applications windows using the “ ” (select all) button.

Figure 62: Screen Sharing Pane, Meeting is Started

To share your screen, you must click the play button on the Screen Sharing pane (see Figure 60). The Screen Sharing pane will be updated as shown on Figure 62. The status message "Live-your screen is being shared" will be shown on the top line of the pane.

When a screen sharing meeting is in progress, additional buttons are shown in the Screen Sharing pane that allow the host/presenter to manage the
screen sharing sessions:

"Pause Meeting" button (the first left button) – temporarily places the meeting on hold, the status message " Paused-your screen is not being shared" is displayed as the pane status, and participants receive the message "Meeting Paused" in the
center of the shared screen window. At this point, your screen information is not being transferred to participants, but the meeting is not
interrupted. Click the "Start Meeting" button again to continue your meeting and resume your screen sharing.

"Stop Meeting" button (the second middle button) – completely ends the screen sharing meeting, i.e. stops showing the screen. This option is
available only to the presenter while in screen sharing mode. After the button is clicked and the screen sharing is stopped, the status message " Your screen is not shared" is displayed as the pane status. Participants will be disconnected from the screen sharing portion of the meeting,
but may continue the voice portion.

"Switch Presenter" button (the third right button) – when you are the presenter, this option allows you to select another attendee to be the
Presenter. When this option is selected, you will see the message, "Are you sure you want to promote this participant to a presenter?" Once
you confirm your actions, the control will be transferred to the selected participant (the participant will also be prompted to confirm and agree to
share his/her screen with the audience. The status message "Participant has control" is displayed as the pane status. A button to " Take Back Control" will be shown, allowing the host to take the screen sharing control back at any time. When a participant is promoted to
presenter, the Screen Sharing pane shown in Figure 62 is displayed for the promoted participant as well, allowing him/her to manage the screen
sharing session as a host, including the ability to switch the presenter, in turn, to another meeting attendee.

When screen sharing is in progress, the pen icon " " appears (see Figure 63). This pane allows you to annotate documents during your meeting.

Figure 63: Drawing Tools Menu

The following drawing tools and modes are available during screen sharing meetings:

Normal non-drawing mode – the drawing mode is not switched on. If any drawing mode was previously activated. Clicking this option switches off the drawing mode, so you can use
your screen as usual.

Pen – the drawing mode that allows you to use a pen to draw non-transparent shapes on your screen. Annotations with the pen will be always in the same
place on your monitor, i.e. they will not be scrolled/hidden when you scroll or switch your windows.

Highlighter – the drawing mode that allows you to use a semi-transparent marker (highlighter) to highlight any text or other area of your screen. Annotations with
the marker will be scrolled together with your text and will be erased when you switch or overlap your windows.

Eraser – the drawing mode that allows you to erase previously created drawings using the eraser.

Arrow – the drawing mode that allows you to place an arrow at a specific place on your screen. When you place an arrow on your screen using this mode, it will remain in the same place on your monitor, i.e. it will not be scrolled/hidden when you scroll or switch your windows. Pen color is used for the arrow function as well.

Erase all drawings – this function erases all drawings that were created during the screen sharing meeting. Selecting this does not change the drawing mode that is set.

Choose pen color – allows you to change the pen color (red, green, blue, yellow, black, pink, purple, orange, gray, etc.) and will remember the chosen pen color for
future screen sharing sessions, but may be changed at any time.

When the drawing modes Pen, Highlighter, Eraser, and Arrow are in progress, you can right-mouse-click anywhere on the screen to exit from the current drawing mode and return to the normal non-drawing mode.

Studio - Cloud Hosted Presentations

The StartMeeting Studio service allows you to create free presentations by recording both audio and your desktop content.

Helpful Tip:
For the best results, we recommend that you plan out your presentation prior to recording it. Make sure to have your desktop materials ready. Keep in mind that you can record as many presentations as needed.

Below are the instructions for recording Studio presentations:

Launch the StartMeeting Studio program via one of the following methods:

a) Login to your account at www.startmeeting.com. From your Meeting Wall, click on the red Launch Screen Sharing Now button

b) Select the desktop StartMeeting icon and the following options will appear

Select Studio to begin a session

This will launch the Studio controls dashboard

To begin recording, click on the Record button

If you have a microphone on your computer or laptop there is no need to dial-in to the provided conference line. Your microphone will be detected and you will be able to speak into it directly to add audio to your presentations

If you do not have a microphone on your computer or laptop, use the provided conference line to add audio to your presentation. The audio dial-in information is listed under the icon

Continue with the recording of your presentation

To end your Studio recording, click on the Stop Recording button from the controls dashboard

The following image will appear to give you access to your recording by which you can immediately paste the URL link into an email or message for sharing.

You can also access your account directly by selecting “View on StartMeeting.com” or start another studio session.

Your recorded Studio presentation will be available in the History & Recordings section of your Meeting Wall for viewing and sharing anytime.

Glossary

In order to use the StartMeeting Reference Guide effectively, see the following list of terminology that will be used throughout this guide:

Dial In Number
– A phone number that is being dialed by the user to join to the meeting.

Host –
The most privileged role in a meeting. A user in the meeting that can make changes to the entire live meeting. Only hosts are allowed to execute group
operations, such as start/stop meeting recording, mute/unmute participants, secure/unsecure the conference, etc.

Host Pin
– A numeric access code for a specific Meeting ID that allows a user to be authorized as a host and receive additional privileges like ability to
perform group mutes or start recording.

Meeting Alias
– A unique meeting alias that could be changed and used instead of the Meeting ID. It is easier for you and your participants to remember this new
alias. An alias can be used to access to your Meeting Wall along with the meeting ID.

Meeting ID
– A unique meeting identifier that is used by host and participants to join to the conference call. It also may be used to access to your Meeting Wall.

Participant
– A person in the conference who can actively participate in a meeting by both talking and listening. Participants can execute mute and un-mute
commands on their own connections, but not on other connections.

Playback Number
– A phone number that is dialed by a user to listen to a recorded meeting (conference). The host must provide attendees with the playback number and
Meeting ID. Please note, the playback number is different from the conference dial-in number. When users call into the playback number, they will be
prompted to enter the Meeting ID. Once confirmed, the system will play back the recorded conference. During playback, the user can scroll forward or
backwards through the recorded conference using the telephone keypad.