We can usually get spare parts for this item too, look here for help with your salon part needs, and if you need more help email or call us, that is what we are here for!

Claims should be made through the authorized Distributor from whom the equipment was purchased. GARFIELD’S warranty obligations for products are limited to the terms set forth below:

This warranty extends to the first end-user purchaser and is not transferable. Warranty valid only in the United States of America. GARFIELD warrants this product against defects in material or workmanship for a period of one (1) year from the date of original sale except the following:

If a defect arises and a valid claim is received by GARFIELD within the warranty period, at its option, GARFIELD will (A) repair the product at no charge, using new or refurbished replacement parts, (B) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (C) refund the purchase price of the product.

EXCLUSIONS & LIMITATIONSThis warranty does not apply to: (A) regular cleanings; (B) glass jars, attachments, bulbs, and fuses; (C) damage caused by accident, abuse, misuse, misapplication, or non-Garfield products; (D) damage caused by service performed by anyone other than authorized GARFIELD technicians; (E) To a product or a part that has been modified without the written permission of GARFIELD so as to change its intended use; (F) to units with GARFIELD serial number(s) removed or defaced. This warranty does not extend to variations in color, grain or texture allowed by commercial standards. This warranty does not cover damage incurred by user environment and care including but not limited to fading, staining, soiling, crushing, and general wear. This warranty does not include shipping costs. In order to obtain warranty service, the product must be delivered to and picked up from the manufacturer at the user’s expense.

OBTAINING WARRANTY SERVICEBefore delivering the product for warranty service it is the owner’s responsibility to (A) obtain a RA (Return Authorization) number- please have your serial number ready, and (B) securely pack the items/units. Items damaged during shipping for repair will not be covered by this warranty.

OWNER’S RESPONSIBILITYThe purchaser is responsible for:

Determining the suitability of the merchandise(s) and its intended use.Performing routine safety inspections- inspecting merchandise and testing critical safety features before each day’s use. If merchandise is in need of repair, return the equipment for inspection and repair. Please call in for a RA (Return Authorization) number.Ensuring that all users and/ or employees receive proper training before allowing them to operate equipment.

PHOTOGRAPHIC DOCUMENTATIONPhotographic documentation will be requested at the time warranty claim or servicing is initiated. Customer is responsible for submitting a minimum of three (3) clear digital photographs of product defect/damage.