file upload form does not work.

What is JotForm?

JotForm is a freeonline form builder which helps you create online forms without writing a single line of code.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

Why do you not want to answer this thread?(Your answer will be sent to Jeanette and Aytekin)

tommyblue

Asked on October 03, 2011 at 01:39 AM

file upload form does not work.after selecting photo file and clicking submit the following msg appears.Upload ErrorFile could not be uploaded for some reason.Please go back and fix this

Are you using Firefox 7? Unfortunately, both regular upload and multi-upload buttons are malfunctioning in that browser. Our developers are working on a fix. If you're using Firefox 7, please use another browser and see if that helps.

Until we get this issue resolved, it is advisable to include a message to that effect next to every upload button so that users don't abandon your forms due to frustration caused by their inability to upload files which they know are the correct file types.

Our apologies for any inconvenience caused.

tommyblue

Answered on October 03, 2011 at 07:49 AM

The Firefox thing is good to know, but I was using Google Chrome for my test run.

fxr

Answered on October 03, 2011 at 04:22 PM

Hello Tommy,

I cloned your form and uploaded a 58k jpeg with no issue. (on Chrome)

Are you sure the file you are trying to upload isnt larger than max size allowed? Have you tried with a few different images/files?

agnaldosilva19: If you have the problem on Firefox, that has just been fixed.

If it is not, please let us know the name and size of the form you are uploading.

agnaldosilva19

Answered on October 04, 2011 at 11:23 AM

hello, I saw that really Funcines, but when I send a larger image ... willnot, says: "File could not be uploaded for some reason.Please go back andfix this"Why is this? how do you send pictures from 1 to 2 MB ... change theconfiguration of the Form, but nothing worked!

JotForm Founder

aytekin

Answered on October 04, 2011 at 04:32 PM

agnaldosilva19: You need to increase it further. I have now increased the max limit for you. Please try it now.

agnaldosilva19

Answered on October 04, 2011 at 04:41 PM

obrigado amigo, problema resolvido!

magdawil

Answered on October 06, 2011 at 06:59 PM

please help!

im having the same upload errors even though i have increased the max size of file upload button...

I have checked your form posted above and there is no upload tool. If you don't mind can you repost the right form? We will wait for your response.

Thanks,

idarktech

magdawil

Answered on October 06, 2011 at 07:09 PM

hi idarktech,

sorry here is the main form

http://form.jotform.com/form/12714213880

thx!

magdawil

Answered on October 06, 2011 at 07:26 PM

FYI I was using Google Chrome to test my form

JotForm Support

idarktech

Answered on October 06, 2011 at 07:45 PM

Sorry for the inconvenience.

Could you please recheck if it's now working? Also, FYI, we have already submitted this issue to our development team. We will post here an updates from time to time. Thank you.

~idarktech

magdawil

Answered on October 06, 2011 at 07:58 PM

it seems to work fine now! thx for your help!!

magdawil

Answered on October 07, 2011 at 02:22 PM

i tested the form today, the file upload is not working again. is there a way of getting it fixed permanently? thx

JotForm Support

liyam

Answered on October 07, 2011 at 02:45 PM

Hello magdawil,

I have tested your form and I was able to make one submission successfully.

If you're still not able to submit your form properly, can you please provide us a more detailed description of the information that you entered, and the file types and file sizes used? This can help us test the form properly and try to replicate your problem.

Thanks.

kretiva

Answered on October 07, 2011 at 02:47 PM

i tried just now... the error comes again..

mine is http://form.jotform.com/form/12790408387

yasinco

Answered on October 07, 2011 at 02:58 PM

It works fine something is maybe wrong with your browser or operating system! What type of file are YOU trying to upload? I tried with .jpg .gif .pdf .wmv and it worked!

I hope this helps, reply please.

~Yasin

JotForm Support

liyam

Answered on October 07, 2011 at 03:06 PM

Hello kretiva,

Please provide us some details of the submission, the file types, and file sizes used on how this error happens. This way we can replicate the issue and see what's wrong.

Thanks.

kretiva

Answered on October 07, 2011 at 03:38 PM

Dear Liyam,

my form: http://form.jotform.com/form/12790408387

I use chrome, its jpg file sized 34kb. After I upload the file>click send button>"UPLOAD ERROR, file could not be uploaded for some reason..."

It only happened when I attached a file.. the rest is working fine.

Thanks.

yasinco

Answered on October 07, 2011 at 03:44 PM

It works good for me, I will let jotform take over this,

~Yasin

JotForm Support

Mike_T

Answered on October 07, 2011 at 05:01 PM

Hello Kretiva,

I honestly apologize for the inconveniences caused to you. Our developers are aknowleadgeable about upload problem for some of our customers and they are doing their best in order to solve it. We hope that this problem will be fixed really fast.

Thank you for using our services.

gwpriester

Answered on June 15, 2012 at 02:53 PM

I added the Browse > Upload File button to a form, and uploaded a small bitmap, under 50K as a test.

I am using Firefox 13 to let you know how old this thread is :-)

I did not receive any error message. None of the other persons who received the e-mail response nor did I receive the test file.

Am I missing something here?

I have since removed the button so I cannot give you a link to the form.

The rest of the form works fine.

jeanettebmz

Answered on June 15, 2012 at 03:10 PM

The issue has been escalated again. As a work around we suggest you to use single upload buttons instead

Sorry for the inconvenience

If you still have questions, please open a new thread so we can answer to you in a more efficient manner

Jeanette

NACUMS_org

Answered on November 12, 2014 at 05:12 PM

I'm getting this error on my form:

Upload Error

jpg file extension is not allowed. You can only upload jpg, jpeg, tiff files.

I am trying to upload a document and I can't do it. I'm using Internet Explorer. I can click on browse, but nothing displays. This is very frustrating. Any assistance would be greatly appreciated. Thanks, Kayonna