HireIQ Solutions, Inc., the innovative leader in predictive analytics and virtual talent acquisition solutions for customer-facing organizations, today announced that it is exhibiting at the 2016 ICMI Contact Center Expo and Conference. This year’s event is to be held May 10 – 13, 2015 at the Long Beach Convention Center in Long Beach, California.

HireIQ will be located in Booth 839 of the exhibit hall floor. Company representatives will be on hand to demonstrate its suite of virtual assessment and predictive talent performance solutions. In addition to exhibiting at this year’s event, Kevin Hegebarth, the company’s vice president of Marketing, will present “Hiring and Retaining a High Performance Workforce.” His session will be Wednesday, May 11, 2016 at 2:00 p.m.

The company’s virtual assessment and predictive analytics software helps customer-facing organizations attract, select, and retain a high-performance workforce. Its solutions effectively identify job candidates who are more likely to remain employed and perform well on the job – before they are hired. Customer care companies using HireIQ in their hiring process report significant improvements in key operational metrics such as shorter time-to-hire, reduced agent attrition, increased customer satisfaction performance, and improved first call resolution.

“Contact center operators are constantly challenged to attract, hire, and retain a high-performing workforce and HireIQ’s products directly address that challenge,” said Kevin Hegebarth, HireIQ’s vice president of Marketing. “The ICMI Contact Center Conference and Expo brings together key call center executives who have an acute need to recruit and develop a high-performance, engaged workforce. I am excited to showcase our innovative hiring and predictive performance analytics solutions at this year’s event.”

ICMI Contact Center Expo and Conference attracts executives of leading, global customer contact organizations who seek to learn more about innovative technologies and strategies, network with their peers, and hear real-life case studies about delivering an exceptional customer experience. It is also host to the Fourth Annual ICMI Global Contact Center Awards that will honor and recognize the companies, contact centers and individuals for their leadership, vision, innovation and strategic accomplishments in the industry. HireIQ will again present the award for the Best Call Center Agent during this year’s awards party.

HireIQ’s solutions enable companies to improve their hiring decisions, reduce time-to-fill, reduce recruiting costs, and increase talent performance and retention. The company is a privately held company based in Atlanta, GA. For further information, please visit http://www.hireiqinc.com. Follow us on Twitter @HireIQInc.

About ICMI

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc (http://www.ubm.com), a global events-led marketing services and communications company.