UNLV News Center: The Science Behind Employee Loyalty

This article about hospitality organizations refers to satisfaction of basic psychological needs as a way to increase workplace spirituality and decrease turnover.

“Gatling sees this “innate link” through the lens of what management scholars refer to as self-determination. In the business context, Gatling says, “self-determination theory proposes that all human beings are intrinsically motivated to fulfill three core psychological needs in the workplace: autonomy, competence, and relatedness. When organizations enable greater empowerment, encourage creativity, engage intellectual potential, [and] provide a social setting where leaders have a sense of purpose and belonging, these psychological needs are fulfilled exponentially.” Gatling’s findings suggest that workplace spirituality increases the commitment level of hospitality supervisors and decreases turnover.”