HR Should Be More Involved in Customer Experience

Although most human resources professionals understand engaging employees leads to a better customer experience, only 15% report significantly helping in that area, new survey says.

By Amanda McGrory-Dixon|September 28, 2012 at 07:12 AM

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Although most human resources professionals understand engaging employees leads to a better customer experience, only 15% report significantly helping in that area, according to a new survey by Temkin Group, a market research and consulting firm.