Temporarily pause other Internet activity - Are there a lot of other devices connected to the same Internet network you're using? When your device shares a network with other devices, this can impact your connection speed and streaming quality. If possible, try to temporarily pause activities like file downloading, online gaming, and video streaming on other devices connected to your network.

These errors occur when there's a problem with the sign in or sign out process.

For issues during Sign In

Make sure to enter the account information associated with your Prime Video or Amazon Prime membership. If you continue to see an error, please wait and try again later. Sign in errors are typically caused by temporary connectivity issues.

For issues during Sign Out

If you're seeing an error on your device, you can also sign out from the Account & Settings on the Prime Video website, or from the Settings menu in the Prime Video app for Android and iOS. Find your device under Registered Devices and select the Deregister option next to it.