Share insights with the right people

What you get

Sentiment analysis to easily sift through your feedback

Going through all your open-ended feedback can be a daunting task.

iper.text's reporting features use natural language processing and sentiment analysis to categorize every single comment based on whether your customers are highlighting problems, giving praise or providing suggestions. Take full advantage by connecting all your sources of customer feedback, like social media streams and Interactive Voice Responses (IVR) transcriptions.

Want to know how you can use AI to sift through your open-ended feedback?

Pinpoint the feedback that matters most to you, quickly

It can be tough to always stay on top of your customers’ feedback, let alone find emerging trends in what your customers are saying.

iper.text continuously recognizes the most spoken-about topics in your customers' feedback. Keep tabs on how often an issue is brought up, and the type of customers who are most likely to provide this type of feedback, so you can jump on this issue quickly. Plus, dig deeper and contextualize your feedback using any survey data you are already collecting with iperceptions.

Want to know how you can stay on top of what your customers are saying?

Tailored, easy-to-share dashboards

Create and manage dashboards that show only the data and open-ended feedback that is most relevant to your business needs. Easily share them with other stakeholders so everyone can have visibility on what your customers are talking about.

Want to see how you can easily communicate your findings across your organization?

Case Study

MEDIA CLIENT ACHIEVED A 500% ROI WITH WEB ANALYTICS AND IPERCEPTIONS

Learn how a large media client increased the sales of premium articles by 500% by integrating iPerceptions insights with their web analytics.

Don't just take our word for it...

Top brands use iPerceptions to improve conversion

“

Using iPerceptions we were able to better understand our visitors and, in doing so, identify actionable steps to enhance our business. By continually listening to our customers, we’ve seen tremendous improvement in how consumers feel about our brand and our ability to give them what they want online.