Ratings based on 6,654 Verified Reviews

nice hotel, great location

Posted Sep 20, 2017

Pros: Lobby, location

Cons: Room furnature

Location: Union station, young street, eaton center, restaurants.

There is a free shuttle from the city airport (YTZ) to the hotel door and vice versa every 15 minutes.
the Hotel is few meters from the union station (easy to move to all GTA).
the hotel is very close to many shopping areas and restaurants.

5 out of 5

Recommended
for Everyone

by A verified traveler

Gorgeous Historic Hotel

I have always wanted to stay in the Royal York and I was not disappointed. I had heard the rooms were small, but our room with two double beds had plenty of room for a family of three. Room and building was extremely clean and well-appointed. Loved the historic decor and the updates were beautiful. Well worth it.

4 out of 5

Recommended
for Everyone

by A verified traveler from Louisville

Posted Sep 15, 2017

Our room had some issues, but the staff was great at addressing our concerns. very centralized hotel. old, historic and lots of energy. rooms are small and some have not been updated.

Dear Guest,
Thank you for your review! We are thrilled that you enjoyed your stay at our grand location! However, we apologize for the experience you had with booking your room.
Best regards,
Broderick - Guest Experience Manager

4 out of 5

Recommended
for Couples

by A verified traveler from London

Beautiful hotel with excellent service

Posted Sep 5, 2017

Pros: -customer service - text option for room service
-valet service - we forgot something in our car and it was brought directly to our room
-beautiful

Beautiful hotel with great amenities, location, staff and service. Our room was quite small especially considering the price but because of the overall experience I would definitely return and recommend to a friend.

Outdated/ terrible bed/ no bath robes

Posted Sep 5, 2017

We asked for a room upgrade and were put into a delux suite floor 13 room 154. We were beside the elevators, the room was terribly outdated, and the bed was noisy; it was squeaky and the headboard moved whenever we rolled over. I have stayed in smaller rooms in the same hotel and had a better stay. The room was classified as a deluxe but didn't even have bath robes.

Dear Ashleigh,
Thank you for your review! We are thrilled that your enjoyed your stay at our grand location! However, we apologize for your experience with your bed and not having bath robes. Please know that we are following up on these concerns.
Best regards,
Broderick - Guest Experience Manager

4 out of 5

Recommended
for Everyone

by A verified traveler from Toronto

Great Location and Super friendly staff!

Posted Sep 5, 2017

I was in town for a convention so almost all rooms were booked. Despite that the person checking me found a room with a king instead of queen with early check in! Everyone was very helpful and friendly. The room was clean and a fair price for the proximity to a major event.

downtown,close to cn tower

Posted Sep 4, 2017

only issue i had was on my arrival, one of the valet parking attendant told me that he would keep my car out front for the night because i had something to go to early in the morning, so he said he would only charge me 40.00 instead of the 53.00., when i said ok he said you can pay me cash, i said i was going to put on my room, so he gave me my ticket and on my departure i was charged 53.00 and told that they never charge 40.00.

Dear ,
Thank you for your review! We are thrilled that your enjoyed your stay at our grand location! However, we apologize for the charge to your room. Please know that we are following up with these concerns.
Best regards,
Broderick - Guest Experience Manager