Change Your Password

What to do and how to do it

What is an Eservices password and how do I know if I have one?

You use your Eservices password for access to the UVa Exchange
Service* (email and calendaring, sometimes referred to as "Outlook"),
login to classroom and library computers, network printing, the UVa
Hive, Premium Server clients (ES1 and ES3), Home Directory Service,
and SharePoint. It can also be used to log into NetBadge. Most faculty,
staff, and students have an Eservices account and password.

This account is NOT used for Medical Center email or clinical
systems.

* This does NOT include Health System/Medical
Center, Darden, or McIntire email services.

How do I change my password on my computer and my mobile devices?

If you have a mobile device(s) and read your UVa email (except
for Darden, McIntire, and HSTS) on it, put it in "airplane
mode." If not, proceed to step 2.

With your mobile device(s) still in airplane mode, change
your email password to the password you created in step 3
above on each device. On Android and certain other mobile
devices, you may have to delete the email account from the
device and set it up again in order to change the password.

Wait 15 minutes and restart your computer.

Log into your computer, launch email, and enter the new
password if prompted.

Windows users: you may need to use your cached (old)
password to log into Windows until your PC receives
your new password from the Eservices domain server.

Take your device(s) out of airplane mode.

Computers joined to the Eservices domain may require these
steps:

If you are prompted by Windows to lock your computer and log
in again after starting Windows:

You must be on Grounds or have an on-Grounds IP address using one of the UVa VPN Services (UVa Anywhere, MSN VPN or Joint VPN) before proceeding.

Press the Windows Key + L (or CTRL-ALT-DEL and then Lock) to
lock the computer.

Log in again and enter your new password.

If only your old password works when logging in to
Windows:

This normally occurs on Windows computers joined to the Eservices
domain connecting via WiFi. You will need to force Windows to
recognize that the old password (cached/stored in Windows) is
outdated and force Windows to "pick up" your new password.

To force your computer to clear the cache and recognize
your new Eservices password:

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