Frequently Asked Questions

Our goal is to ship your order as quickly as possible—subject to availability, receipt of payment, and credit authorization. (We’ll inform you if an item is temporarily out of stock).

Delivery dates are only estimates. Delivery calculation starts on the first business day after the order is completed. (Business days are Monday through Friday, not including holidays).

If your order is shipped to more than one address, a $6.95 fee is charged for each additional address. The order may be shipped in multiple boxes.

When applicable, surcharges for large or heavy items are noted following the item’s price.

Recipient is responsible for all taxes and duties.

Shipping times:

USA: 4-8 business days.

Europe: 5-10 business days.

Other: 10-20 business days.

Can I buy directly from web site?

This website is intended to capture detailed inquiries only. The final price will be given once we have all the information we need to start production. However, some products may have price tag. In that case, you just need to create the order and we will add the shipping cost and send the invoice for your final approval.

Can you add my logo on the helmet?

Yes. When choose a helmet, you can request to add your logo. You will have to provide us the creative in Corel Draw or Illustrator file format. It will have an additional cost to be informed once the order is created.

Can you add my name on the helmet?

You can request to add your name initials or a short name (up to 5 letters). If you want to add your initials as a design element (sort of logo), you will have to provide us with the creative in vector format (Corel Draw or Illustrator). It could have an additional cost to be informed once the order is created.

Carbon Fiber vs. Fiberglass

Strength
Carbon fiber and fiberglass are both very strong. Carbon fiber is stiffer than fiberglass.

Weight
Carbon fiber is naturally lighter than fiberglass.

Cost
Fiberglass is much easier and less expensive to manufacture than carbon fiber.

Any thermoplastic composite is tough, however fiberglass is considered a tougher material because its ability to flex farther without breaking. For some applications, the incredible rigidity of carbon makes it less capable of enduring certain abuses than fiberglass. But that’s not exactly the case of FalconPolo helmets. We want the helmet resists shock and pressure.

Customer responsibility for Import Duty, VAT, or other Taxes outside of the US

Customers are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order.

Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs.

Customs, duty, and taxes are non-refundable: so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.

How long does it take to deliver a helmet?

Production times:

Up 4 business days to finish the helmet.

Up to 24 hours if the helmet is in stock (i.e. you are buying a specific model without customization).

Between 4 and 7 days for bulk orders.

Shipping times:

USA: 4-8 business days.

Europe: 5-10 business days.

Other: 10-20 business days.

What are the payment methods?

You can pay your invoice via any of these methods.Please make sure we get noticed about the transaction. Production starts only upon payment confirmation.

Credit Card: if you didn’t receive the coupon to pay with credit card, please contact us regarding your invoice number and we will send the instructions.

Paypal

Wire transfer

US Checks

What is 40-Goals?

40 Goals Corp. is the owner of the brand Falcon Polo, and has all the commercial/distribution rights of all Falcon Polo products.

The company is based in the United States. All invoices and payments related to Falcon Polo are handled by 40 Goals Corp.

Currently the only way to buy Falcon Polo products is online, via email after sending an enquiry.

Why is it so important the correct helmet size?

Better fit means better protection. A good fit means level on your head, touching all around, comfortably snug but not tight. The helmet should not move more than about an inch in any direction, and must not pull off no matter how hard you try.