HELPFUL ARTICLES

About Us

Our Story

Everlasting Memories is an online retailer that specializes in cremation urns, personalized memorial gifts and cremation jewelry for ashes. Our selection of memorials and keepsakes were created to help families remember their loved one in a way that is personal, loving and one-of-a-kind. Today, Everlasting Memories has helped over 40,000 families find ways to create a lasting memory of their loved one. Because at Everlasting Memories, family is our most important value.

Our History

In 2003, we built this company on a foundation of wanting to help families remember their loved ones. Their furry loved ones to be exact. Handcrafted pet urns made by our Dad that we dreamt someday would be in homes around the world.

And we learned. Our small line of pet urns expanded to encompass urns that would help families remember people that they loved. Cremation jewelry was added at a time when the idea of wearable jewelry that held human ashes was a new and innovative concept.

And we grew. More employees were needed to keep up with the growth of the business. A one room office turned into a suite of offices turned into land bought for new construction of our own home office and warehouse.

Our Culture and Mission

Everlasting Memories a ‘family first’ company and we strive to create a work culture that is a work-life balance, allowing our employees to have the flexibility that they are in need of when duty calls. School events need attending, doctor’s appointments sometimes happen in the middle of the day, a spouse needs care and assistance. Life happens and employees are expected to put family first…because family is our greatest value.

Our desire to help grieving families is the very foundation from which we’ve grown. We go the extra mile, have a “Yes, we can” attitude because we truly believe in what we’re doing. And making a difference and bringing families a measure of comfort matters to us.

We are experts in the industry.Everlasting Memories has been in business for over 15 years and knowledge and expertise is unparalleled.We have done the research for you and over 40,000 customers around the world have chosen us to help them remember their loved ones.

So how do we do it?

We offer excellent real live support. Our customer service is compassionate and caring and knowledgeable. Not only will they be able to answer all of your questions but they have all the time that you need to ask them. We don’t hurry our customers off the phone or give them incomplete information. We also have after hours answering because sometimes questions don’t happen during normal business hours.

We believe that quality and value go hand in hand.Our products are crafted from the best materials available for heirloom grade products.You are remembering someone that you loved, a member of your family, a friend, a pet and, in our opinion, they deserve the best.

Our prices are fair and affordable because we don’t believe that remembering a loved one should be a financial burden or that you can’t choose what you want because it’s out of your price range.At Everlasting Memories, you’ll find top quality products at prices that are fair and budget conscious.

And we can be trusted.As a company and as individual team members, we value integrity.We post our reviews and testimonials, giving our customers the confidence and assurance they need when making a purchase during an emotional time.We offer easy and stress free returns and exchanges because we aren’t happy until you’re happy.We go the extra mile because your satisfaction matters.

Four Cornerstones To Our Success

Our Mission

We will do our absolute best to help you remember your loved one in the most stress free shopping environment that we can. We will strive to offer high quality products at an affordable price. We will provide a work environment that is family orientated, and our employees will enjoy a sense of ownership, pride, and fulfillment with-in their employment.

Our Family

We promise to provide and promote a work environment that is ‘family first’ oriented, having the flexibility they need to be there for their families when life happens. We will continue to foster a collaborative and fulfilling work environment that gives our employees a sense of pride and ownership.

Our Service

TextWe promise to keep our lines of communication open with real live human support and after hours answering.We understand these are not typical every day purchases and you may have questions.We have a 24 hour response time with emails, getting you the answers you need, when you need them.

Our Standards

We promise products that are free of defects and delivered in a timely fashion.Most products are shipped the same day they are placed and delivered within five to seven business days, often times sooner.Your order will arrive free of any defects or poor workmanship and we will go above and beyond to make certain that you are 100% satisfied with your order.

Our Credentials

Integrity is one of the cornerstones of our foundation at Everlasting Memories and we value being honest and straightforward.Our customers should feel confident in their experience and we have the credentials to prove that we can be trusted.

Everlasting Memories is a member of the International Cemetery, Cremation and Funeral Association.Our membership with the ICCFA assures consumers that we are committed to upholding the legal and moral values of the funeral industry and provide families with information, service and products that are reflective of those values.

One of the most respected business review organizations, the Better Business Bureau (BBB) uses a ratings system to grade business.An A+ rating shows consumers that the business demonstrates ethical and fair practices and that if an issue arrises, you can trust that the company will do whatever it takes to make it right. View our current BBB rating here.

Everlasting Memories has an excellent rating with Google Reviews.Google uses a five star rating system to rank business on performance and the rating shows up on the business listing on Google’s search results page.The star reviews show customers which companies have been rated for poor performance (one star) to excellent performance (five stars). You can view our current Google rating here.

A five star rating from Shopper Reviews lets consumers know that our customer satisfaction is great! Not only would our customers recommend us to others but they also are happy with our prices and our customer service. These honest reviews from real customers are the best way to gauge if we are delivering what we promised! Read our Shopper Approved reviews here.

Facebook recommendations measure if customers would stand behind Everlasting Memories. These recommendations are a good indicator of our success rate with making sure our customers know we care. Many consumers depend on the recommendations of their friends and families when making a purchase online. Find out more about our Facebook recommendations here.

Everlasting Memories has a five star rating for customer reviews with the BBB.This five star rating shows consumers that we go above and beyond to make sure that our customers are happy with their selection. The five star rating is also a great indicator of customer service and the overall experience our customers have experienced at Everlasting Memories. Read our customer reviews with the BBB here.

Our McAfee trust certification assures our shoppers that their information is safe at Everlasting Memories.Every McAfee SECURE site is tested and then certified to be free of viruses, phishing and malware as well as shopper identity protection. The McAfee Badge guarantees our customers that they will have a safe shopping experience at Everlasting Memories. Find us in the McAfee Secure directory here.