Delivery is free . Your order will usually be sent using a next day delivery service. Once you have placed an order it will be dispatched the same day or next day depending on the time the order was placed. Please note that if you wish to cancel your order after it has been dispatched, you will be charged for both delivery and collection costs. If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, we regret you will be required to cover any extra costs incurred

If you are unhappy with the goods received you have 7 days after receipt to cancel your order. We require notification of cancellation by letter, email or phone before returning the goods.

We will honor our 7 days money back guarantee providing the goods are returned in their original unworn condition with all packaging and documentation enclosed.

It is the customers? responsibility to ensure safe delivery of cancelled orders back to Peter George Banks. This will be done at the customers own expense. Refunds are issued on receipt of goods in the original condition and cover the total of goods purchased but we regret does not include the original delivery charge. We are only able to credit the account from which the original purchase is made. A full refund including original postage costs will be given.

Please Note: We are unable to receive any returned earrings due to health and safety reasons. In this case, the order must be cancelled before goods have been shipped.

We process all major credit and debit cards. You can pay online or by phone. If you wish to purchase using cash or vouchers, we welcome you to do so in our Kendal store. You can pay with paypal and Amazon Checkout. Our Peter George Banks Layaway Service enables you to choose exceptionally fine jewellery for unique moments and have them set aside for a small deposit.

We pride ourselves on our customer service and as such Peter George Banks Jewellers is committed to protecting your privacy. The products you purchase and your billing and delivery details are securely saved on our database, collected lawfully and in accordance with the Data Protection Act 1998. From time to time secure information collected may be used to inform you of offers, sales or promotions. Under no circumstances will we ever pass this information to any third parties. If you would rather not receive such information please inform us by emailing enquiries@petergeorgebanks.co.uk

Please note; We do not knowingly collect information on children under 13 years of age. Minors should not send any information about themselves without first obtaining the consent of a parent or guardian.

WHAT INFORMATION DO WE SHAREInformation about our customers is an important part of our business. We will not sell, trade or rent your personal information to others. We will only share the minimum amount of information about you with our direct suppliers to allow them to complete your transaction. This information does not include any of your gift recipient profile or diary information or your own personal details.COOKIESCookies are small pieces of information that are stored on your computer's hard drive by your browser. Our cookies do not contain any personally identifying information but allow us to provide features to make you’re shopping on our website easier. Most browsers allow the cookie function to be turned off. If you want to know how to do this look at the help menu on your browser.We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Peter George Banks possible and to enhance your overall shopping experience.

YOUR CONSENTBy using our web site, you consent to the collection and use of this information by Peter George Banks. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.