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rooms ok, pools very nice, location good

The rooms are very large, 2 double beds in each one of the rooms we had. Rooms are nice but seem "naked" - large without a carpet makes the room look empty and un-inviting. There was also some damp smell in our room.The hotel exterior is very nice, pools are nice and we had fun there in the evening.Keep in mind that some of the rooms are far from the pools/reception area, and one needs to order a shuttle to the pools, to breakfast, etc. Walking is possible but quite far and steep.Of course Arenal is not active any more, so no great views of the lava...

Stayed: August 2012, travelled with family

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Ask MirM63 about Los Lagos Hotel Spa & Resort

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

We didn't stay at this hotel, but spent an evening in the springs and had dinner at the restaurant on the property. We had an amazing time in the springs, they were so refreshing and really liked the wet bar access in the biggest pool! The water slides are fun but boy are they fast! At the wet bar we had pina coladas which were served in pineapples - you can also get virgin pina coladas if you have kids. We also enjoyed the smaller pools for more privacy. All in all a really nice spot, even if you are not staying at this hotel it is worth checking out for an evening!

Stayed: August 2012, travelled as a couple

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Ask Dana S about Los Lagos Hotel Spa & Resort

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

The pools at Los Lagos alone would have been enough to keep my girls (6 and 9) happy for weeks, but there are other services and attractions offered by the resort that make it a really great choice (especially for families). A variety of hot pools and cold (including 3 waterslides and a swim-up bar) allow guests to have fun in the water no matter what the temperature outside.

The rooms at Arenal were really lovely and large, with outdoor areas on 2 sides and excellent views of the volcano when weather permitted. The restaurant on-site was good, but with La Fortuna (a very lovely and safe town with lots of amenities) close by, there are lots of options for eating, getting dessert, and shopping very close by.

On the site of the resort are lots of attractions, including a butterfly farm, an ant farm, a crocodile farm, and a frog farm. We did not see much in any of these areas as it was raining really hard when we visited. We had better luck with the horseback riding tours led from the resort.

I found the service to be really wonderful. I've read people complain about the towel management and the wristbands, but those things did not bother us at all. We had to wear a wristband at the other hotel we visited in Costa Rica, so this practice appears to be fairly common for hotels with services on site.

After seeing the zip lining at Sky Trek, there is no way I would zip line on the Los Lagos property, but for children, their service looked like a good way to dip your toe in that kind of activity without fearing for your childrens' lives.

One weakness of the resort is that it is spread out over a lot of property, so depending on your room, you may need to drive down to the pools or restaurant (or take the hotel shuttle).

Room Tip: Decide if you care about noise or proximity to pools when choosing your room. We opted for the larger room in a quieter area away from the services. We had to drive everywhere, but that was our choice. You can get rooms closer to services that do not require this.

Stayed: August 2012, travelled with family

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Ask Cathay54 about Los Lagos Hotel Spa & Resort

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Beautiful views, extensive buffet breakfast and relaxing pools.The rooms are modest, but clean and cozy. I did not like the horses in the visitors area, should be have a separate area for running horse. In general terms was pleasant, but be prepared to pay very expensive prices.

Stayed: July 2012, travelled as a couple

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Ask MariaEsther_12 about Los Lagos Hotel Spa & Resort

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Our family of four ( kids 12 yrs and 15 yrs) had a lot of fun sliding down the water slides and ordering yummy pina coladas from the swim up bar. The property was beautiful and a large breakfast buffet. We loved our view from our room. It was amazing waking up and seeing the volcano outside our front door. The room we stayed out was at the very top of the hill. It was very quite because we only had one adjointing room that was unoccupied. We stayed in an updated room which was nice, but not great. The bathroom needed better ventilation so it was a little musty, but not too bad with the a/c on.

What disappointed me about the hotel was the hotel service. The front desk people was not welcoming. I feel that is probably management not emphasising the importance of customer service to their employees. We spent most of our check in time going over rules of what not to do or we may get charged for it....example, dont lose your towel or you'll get charged.

The shuttle service generally worked fine. There were a couple of times where i had to ask the frong desk to call for the shuttle twice and waited 15 minutes.

Overall we enjoyed our stay at Las Lagos but there maybe better alternatives.

Room Tip: Ask the front desk about a local swimming hole with a rope swing. We arranged to have a taxi drop us off and to pick us up in an hour.

Stayed: June 2012, travelled with family

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Ask CandyLA_CA about Los Lagos Hotel Spa & Resort

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Us: 35 year old couple traveling with our 22 month old and 3.5 yr. old. Extensively traveled in costa rica

Pros: gorgeous property. Ultra family friendly. Lots for kids to do. Great for our toddlers ( who swim). Pools were shallow, warm and perfect for our babies. Lots of places to explore. Slides were great albeit very very fast. Room was huge. In the three weeks we'd traveled in costa, we slept best here!

Cons: construction outside our room - but it was quiet. Restaurant was overpriced and adequate. We typically eat in local spots, but because of convenience we decided to splurge at dinner and we were greatly disappointed. On the flip side, they comped the $22 steak that was inedible; however, this had to be dealt with at check out, not at restaurant.

La fortuna is a great little town to explore; IMHO, one of the nicest in costa rica. It is best to have a car here and be prepared to pay gringo prices. fYi: costa rica is not cheap!!

Room Tip: If you want view, ask for it.

Stayed: July 2012, travelled with family

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Ask whereintheworldis about Los Lagos Hotel Spa & Resort

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC