Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

I took a shirt into this location to be drycleaned. When I went to pick it up, they let me know their machine tore it. The damage was such that the shirt cannot be worn again and they still made me pay for the service!

I didn't even ask for a portion of the replacement cost of the shirt! I only asked that I not have to pay for the price of the cleaning (which was one whole dollar!) and they still wouldn't budge, but told me it's not their fault and that I'd still have to pay. At the time I was on my lunch break and had to return to work so I didn't have time to argue. I called the store later that day when I had time and they told me that they'd reimburse me my $1, but I had to bring the shirt back in. When I asked why they needed me to bring the shirt back they said, "We'll throw it away." Wow! All this trouble over $1?!?! They can keep the $1 and I'll take my business elsewhere.

I figured they would've at least not made me pay for the service (by offering, not me having to ask!).

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.