Re: Can't connect using WLAN EOS Utility 2/3

So that the Community can help you better, we need to know exactly which Canon camera model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

Re: Can't connect using WLAN EOS Utility 2/3

You need to manually start the appropriate EOS Utility one time. After that, it should automatically find the camera.

I already did it multiple times, didn't help (Fun Fact: EOS Utility can only be closed by killing it in Task Manager).Also did it implicitly by restarting my pc and reinstalling EOS Utility.

I assume that you are using a USB cable connection. Make sure the camera is set for USB. If you are seeing the “WLAN” dialog window, then the wrong application is starting up. That window is created by the service that selects the appropriate EOS utility.

For whatever reason, the Canon installation does not create a shortcut in the Start Menu to the correct application for USB connections, so the USB Version Selector starts up, and gets stuck. You actually need to go into the Windows Explorer and find the EXE file, and start it up. I believe it is named “ EOSU 3.exe “, or something close it that. There is no shortcut to it in the Start Menu. I suggest creating a shortcut to it on your desktop.

You need to manually start the appropriate EOS Utility one time. After that, it should automatically find the camera.

I already did it multiple times, didn't help (Fun Fact: EOS Utility can only be closed by killing it in Task Manager).Also did it implicitly by restarting my pc and reinstalling EOS Utility.

I assume that you are using a USB cable connection. Make sure the camera is set for USB. If you are seeing the “WLAN” dialog window, then the wrong application is starting up. That window is created by the service that selects the appropriate EOS utility.

For whatever reason, the Canon installation does not create a shortcut in the Start Menu to the correct application for USB connections, so the USB Version Selector starts up, and gets stuck. You actually need to go into the Windows Explorer and find the EXE file, and start it up. I believe it is named “ EOSU 3.exe “, or something close it that. There is no shortcut to it in the Start Menu. I suggest creating a shortcut to it on your desktop.