Wonderful Service

I am sending this email in the hope that it gets to the line Manager of Hamish Depala.

I booked a holiday with Hamish last year to Abu Dhabi and everything was done as requested in an exemplary way. I called him on quite a few occasions to clarify certain information as there were four of us travelling and spending quite a lot of money and nothing was ever too much trouble to him. On the basis of the wonderful service received from him we are shortly to go on a special trip to South Africa to celebrate my husbands' 60th birthday. We used your itinerary as our base and amended most of the hotels purely as we were prepared to pay a bit more for this special trip. He has not once shown any signs of frustration, even if he thought it, at these amendments and we even changed one as late as this week purely because of comments viewed on Trip Advisor. He has always kept in touch when he said he would with confirmation of any action. He is a credit to your Company.

You will probably notice that I too work for a large Corporate Company and believe that customer satisfaction is key to driving any business forward and if you build a rapport with someone you will go back to them in the future to do business.

I hope that now Hamish has done all the groundwork that the holiday is as wonderful as we think it is going to be and I can fill in a very positive questionnaire on return about the experience.