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Squarespace 5 Help

For questions about the legacy Squarespace 5 platform, please visit its Help Center:

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Regain access to your account

If you’ve tried to recover your Squarespace account and still can’t access it, we’re here to help. Please enter as much information as you can, but if you’re not sure about specific details, provide your best guess.

Before you begin:

• Did you already try to recover your account through the login page? We’ll ask you to try that first if you haven’t yet.

• For your security, we’ll only provide account details to the account holder.

If you have a tax exemption certificate, attach it here. .pdf, .png, .jpeg file formats are accepted.

Use this form to submit a request about exemption from sales tax collected for Squarespace payments.

Enter the details of your request here. If you’re not based in a country or state where we collect taxes, and you believe we shouldn’t collect taxes from you, please explain.

If you have feedback about how we collect sales tax, submit it here.
Your feedback helps make Squarespace better, and we review every request we receive. Please note that we can't reply individually, but we’ll contact you if we need more details.

General sales tax feedback

Request an exemption from sales tax

Help and support during the
Coronavirus Pandemic

We understand the tremendous challenges the Coronavirus pandemic is causing for people and small businesses across the world. Here at Squarespace Customer Support, we’re doing everything we can to answer your questions and provide assistance to our community.

If you need support during these uncertain times, submit the following form and we’ll look into options for you. Please provide specific details regarding your issue or request, such as:

• Pause or cancel my subscription

• Discuss options for financial relief from subscription costs

• Help me adjust my site to the current situation

• Advise me on how to best set up my new site

• Enable a specific feature on my site

A member of our team will respond as quickly as possible.

Upload a screenshot of the issue you’re having, or the site content you'd like to modify, so we can help you more quickly. Learn how to take a screenshot here: http://sqsp.link/w5Jigj

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Support during the Coronavirus Pandemic: Our Customer Support team is handling a high volume of requests while working remotely. We’re here to help, but our live chat hours may be shorter and response times may be longer than usual.

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Please use this form to submit a request regarding a deceased Squarespace customer’s site. Our deepest condolences go out to you and your family during this time, and we appreciate your patience as we work through your request.
Due to privacy concerns and restrictions, we unfortunately can't provide you with administrative control of the site. However, if an immediate family member or legal representative completes the form below, we may be able to grant Billing permissions so the site can remain active or cancel any active subscriptions.
Note that Billing permissions don't include the ability to edit the site's content. You can read more about this here.
A note regarding Squarespace 5 sites:
Squarespace 5, our legacy platform, doesn't allow permissions to be edited. However, we can cancel or remove the site.

Submit a request about a deceased customer’s website

URL of the site connected to the deceased user’s account

Any comments, requests, or concerns we should know?

Please attach the following documents:
• An image of your government-issued ID, such as a driver’s license, passport, military ID, or permanent resident card. This is for proof of your relationship to the deceased.
• An image of the deceased person’s obituary, death certificate, and/or other documents.
• Any additional documents, such as Legal Representation documentation.

Delete My Account

Before you request to delete your Squarespace account, please review this guide to:

• Understand what happens when we delete your account.

• Make sure it’s what you really want to do.

• Take a few steps to prepare. For example, you’ll need to cancel all subscriptions first.

Once you submit your request, you’ll receive an email from our team to verify your account access and confirm that this request wasn’t made in error.

Delete My Account Request Verification Form

Before you provide your government issued ID below, did you know that you can submit a request to delete your account to Squarespace here (without providing your ID)? This form is only for people who have lost access to: (1) their Squarespace account; or (2) the email address associated with their Squarespace account.

Please upload a copy of some form of government issued ID (i.e. driver's license or passport). You may blur out any sensitive information before you upload.

Email address for communication regarding your request

Upload ID

Questions about Squarespace Select

To learn more about Squarespace Select, our premium plan for dedicated site support, visit this Help guide.

If you still have questions about the Select plan, complete the fields below to send us a message.

Note: While our most popular guides have been translated into Spanish, some guides are only available in English.

How will my site appear on mobile devices?

Last updated May 29, 2020 15:16

Sections

Squarespace templates are designed to ensure visitors can easily navigate your site on any device they choose, from desktops to tablets to smartphones.

All Squarespace sites adjust on smaller browsers and fit the format of a device. We do this in two ways:

Responsive design - Your content will automatically resize based on the size of the browser window viewing your site.

Mobile styles - Most Squarespace templates have additional built-in mobile styles that activate when your site detects it’s being viewed on a mobile device. Mobile styles typically affect navigation and design elements to help keep your site mobile-friendly and cater to touch gestures.

Although the exact way your site appears on mobile varies by template, most templates have similar functionality. This guide outlines what you can expect from your mobile site and offers tips for adjusting your mobile styles.

Get to know your site on mobile

The best way to learn how your site works on mobile is to test it for yourself. There are two main methods for seeing your site’s mobile functionality: Device View, and testing it on mobile devices and smaller browsers. We recommend both.

Device View

Device View is a good way to test your site's responsive design from a desktop while you're editing. To open Device View, log into your site and hover over the page at the top of the browser. Click the arrow that appears, and select a device type. For detailed instructions, visit Device View.

Use your devices

Device View gives you a general idea of how your site appears on a typical mobile browser, but it's not 100% accurate for every phone or tablet. Window sizes vary between devices, and some templates' mobile features will look different on an actual mobile device than they do in Device View. So, it’s a good idea to visit your site on any device you can.

To visit your site from a mobile device, type your site's URL into your mobile browser's navigation bar. Your site doesn't have a different address for mobile devices.

SEO and keeping your site mobile-friendly

Google gives mobile-optimized sites a higher priority. Squarespace templates’ unique mobile styles mean that they are search-engine friendly and ready to be found in mobile searches. To learn more, visit SEO and Squarespace overview.

In addition to mobile-optimized templates, there are certain things you can do to ensure your site stays mobile friendly, including limiting the content in an Index Page, using blog excerpts, reducing image size, and minimizing the number of images on a page. To learn more, visit Keeping your Squarespace site mobile-friendly.

General rules

In general, content stacks vertically on mobile. This means that visitors can scroll to see all your content, rather than having to pinch, zoom, and scroll in many directions.

To learn about the mobile options for a particular template, visit our template guides.

The following information lists general rules for certain site elements on mobile.

Note: Some templates have mobile-specific style options. Since you can't edit your site on a mobile device, you can make these changes on a desktop computer. For help with this, visit Making style changes.

Announcement bar

In most templates, the announcement bar appears at the top of the page on mobile.

Audio and video files

Audio and video files open and play according to each device or browser's functionality. On some devices, including iOS, audio files open in your device's media player.

Video files play on the page in all our supported browsers for mobile. If you've added a custom thumbnail as an image overlay, tap twice to play the video.

Background images

Background images are supported on mobile. In some templates, you may need to make the canvas or content area transparent for the background image to show. To learn how, visit Changing colors.

The same background image displays on desktop and mobile. As they adjust to the longer, narrower browser screen of a mobile device, background images may experience cropping or distortion. There are a couple things you can do to minimize cropping:

When choosing a background image, the image shape can make a big difference in how it displays on mobile.

Patterns work better than words, and landscapes work better than portraits.

On page banner images, you can adjust the image's focal point to control how the image is cropped.

Parallax scrolling is a special effect available in certain templates where the background image appears to move more slowly than the content in the foreground. It's available on mobile in the Brine family.

Padding

Templates often have built-in mobile padding, which helps optimize your site for smaller browsers and responsive design. This means that spacing and padding tweaks that affect your desktop site may not always affect the appearance on mobile.

Page-specific headers and footers

Products Pages and eCommerce

Customers can shop on your site on mobile devices in much the same way they would on desktop. Like the rest of your site, your Squarespace store adapts to be small-screen friendly and navigable on mobile. Products stack vertically in one or two columns. On individual product details pages, the product image stacks above the description, price, and Add To Cart button.

In version 7.0, multiple product images display in small thumbnails or stacked on product details pages. In version 7.1, multiple images display in a slideshow that shoppers can swipe through.

Category navigation typically displays as a drop-down Filter menu. In Supply, the category navigation displays in the navigation menu.

The shopping cart appears after the customer has added at least one item. Tap the cart to go to checkout. In most templates, the cart appears in a black mobile bar at the bottom of the site.

Promotional pop-ups

If your site uses promotional pop-ups, you can keep them enabled on mobile. All mobile pop-ups default to a standard, half-page style to help accommodate Google’s rules for ranking sites in search results.

Image captions

Image Blocks and Gallery Blocks - Captions typically display the same way on mobile as they do on desktop. On-hover image captions may always display, display when tapped, or never display, depending on the type of mobile device and the browser width.

Sidebars

Sidebars display at the bottom of the page on mobile. In Ishimoto, sidebars don't display on mobile devices.

Site titles and logos

In general, your site title or logo will stay in a similar position on mobile. For example, if your site title displays in the top-right corner on desktop, it will typically display in the top-right corner on mobile.

For a breakdown of how each template’s site title displays on mobile, visit Adding a site title.

Favicon or browser icon

The favicon, or browser icon, display depends on your mobile browser. In some cases, the favicon won't display at all.

Lightboxes

In general, mobile devices support lightbox effects, but there are some limitations:

Pinch-to-zoom isn't supported.

Lightboxes are disabled on the Wexley template's Gallery Page.

If your image has a caption, a white dot appears in the bottom right of the lightbox. Tap the dot to show the caption.

Hover effects

Touchscreen devices, such as smartphones, tablets, and touchscreen laptops, don't support hovering. For elements on your site that have hover effects, the effects may display when tapped. For example:

Drop-down folder menus display when tapped.

Product item names and prices display below the image.

Image captions may always display, display when tapped, or never display, depending on the type of device and the browser width.

FAQ

What's the difference between responsive design and mobile styles?

Responsive design automatically scalesyour site content for the best display based on current screen resolution and size. All Squarespace sites are built with a responsive design.

Mobile styles are style rules built into each template that reorganize how a site's content is viewed on mobile devices. These styles create an optimal display for sites on smaller screens. A website with mobile styles will look different than a website viewed on a desktop browser.

How does Squarespace decide when to display mobile or desktop styles?

When you visit a site on a mobile device, Squarespace will automatically detect a mobile operating system. This sends a signal to display the mobile styles. The exception to this is if you disabled mobile styles in the settings.

Can I add custom CSS to change the mobile layout of my site?

Yes, this is possible with custom code, but this is an advanced modification. We're unable to offer help with this setup or any third-party code modification or addition. We recommend visiting the Squarespace Forum for code-based questions. For more information on adding custom CSS, visit Using the CSS Editor.

Can I edit my site on mobile?

You can log in and manage some aspects of your Squarespace site on your mobile device, but some features are only available on a desktop or laptop.

You can also manage certain aspects of your site on mobile using our mobile apps.