Our online remote technical support service is available during working hours, but you must call us first. We can then setup a remote support session for you and assist with your computing problem, if we can.

Existing customers will be billed immediately after the session has terminated.

If you are not a registered customer then we accept all credit cards for the initial payment.

We cannot guarantee a fix of your problem and we cannot be responsible for any changes to your system, especially after a virus or infection has been removed. Virus programmes can lock systems when you attempt to remove them and you may have to bring your system into us for additional repairs. The amount paid for remote assistance will be deducted from your bill, so you are not paying twice.

You should also backup your data prior to any Remote Technical Assistance as we cannot be responsible for data loss or any other problem with your computer as a result of remote operations and assistance.