Can somebody help me? I tried to contact live customer support but nobody responded. None of my outgoing mail from Outlook Express has been able to be sent to the receivers. The error message is the same in each case and says I should look up the spam FAQ here at Verizon to solve the issue. The FAQ instructed me to send details to an email address - but I can't send any email! And the problem is not just with one email. None of them are getting through. Any advice?