The navigation unit in the Kia Soul may suddenly stop playing audio from all speakers. This includes sound from CD players, radio, navigation, satellite radio, and telephone calls. All other features may still function properly.

This fault requires no parts replacement, and is a software glitch that can be rectified by a 'hard reset'.

In the event of a crash where the side curtain airbags are deployed a headliner plate can detach, increasing the risk of personal injury. Dealers will correct this concern by adding industrial adhesive strips to secure the headliner plates.