topic Re: New vive... bad 3in1 cable and no customer service? in Technical Supporthttp://community.viveport.com/t5/Technical-Support/New-vive-bad-3in1-cable-and-no-customer-service/m-p/7093#M1176
<P><LI-USER uid="16570" login="Milkman"></LI-USER></P>
<P>I'd be happy to help you out with that. Can you PM me and give me some personal information so we can get you a new 3-in-1 cable?</P>
<P>&nbsp;</P>
<P>Thanks,</P>
<P>-John C</P>Tue, 18 Apr 2017 19:38:08 GMTSynthesis2017-04-18T19:38:08ZNew vive... bad 3in1 cable and no customer service?http://community.viveport.com/t5/Technical-Support/New-vive-bad-3in1-cable-and-no-customer-service/m-p/7092#M1175
<P>Just got my Vive last week, i was unable to get it setup.&nbsp; Was constantly getting 208 errors.&nbsp; I setup a 2nd machine and tried the headset there and got the same problem.&nbsp; After digging though your forums and steam forums i read someone mention re-seating the HDMI cable on the headset itself.&nbsp; I did that and it still didn't work.&nbsp; HOWEVER i tried a different HDMI cable instead of using the 3-in-1 teather cable and presto the vive was seen on the PC.&nbsp; I then did room setup and everything seems to be working properly, well other than my HDMI cable is only 5 feet long so i can't really walk around.&nbsp; SO, can i get a working 3-in-1 cable sent to me so i can play?</P><P>&nbsp;</P><P>Also why does support chat not work and i have submitted multiple contact requests over the last week and have gotten no responces, not even an automated responce that a ticket/support contact was initiated.</P><P>&nbsp;</P><P>Help please?!?!</P>Tue, 18 Apr 2017 18:05:51 GMThttp://community.viveport.com/t5/Technical-Support/New-vive-bad-3in1-cable-and-no-customer-service/m-p/7092#M1175Milkman2017-04-18T18:05:51ZRe: New vive... bad 3in1 cable and no customer service?http://community.viveport.com/t5/Technical-Support/New-vive-bad-3in1-cable-and-no-customer-service/m-p/7093#M1176
<P><LI-USER uid="16570" login="Milkman"></LI-USER></P>
<P>I'd be happy to help you out with that. Can you PM me and give me some personal information so we can get you a new 3-in-1 cable?</P>
<P>&nbsp;</P>
<P>Thanks,</P>
<P>-John C</P>Tue, 18 Apr 2017 19:38:08 GMThttp://community.viveport.com/t5/Technical-Support/New-vive-bad-3in1-cable-and-no-customer-service/m-p/7093#M1176Synthesis2017-04-18T19:38:08ZRe: New vive... bad 3in1 cable and no customer service?http://community.viveport.com/t5/Technical-Support/New-vive-bad-3in1-cable-and-no-customer-service/m-p/7095#M1178
<P>PM has been sent</P>Tue, 18 Apr 2017 20:26:36 GMThttp://community.viveport.com/t5/Technical-Support/New-vive-bad-3in1-cable-and-no-customer-service/m-p/7095#M1178Milkman2017-04-18T20:26:36ZRe: New vive... bad 3in1 cable and no customer service?http://community.viveport.com/t5/Technical-Support/New-vive-bad-3in1-cable-and-no-customer-service/m-p/7099#M1179
<P><LI-USER uid="16570" login="Milkman"></LI-USER></P>
<P>We're good to go on a replacement for you. Just respond to that last PM and I'll make the arrangements.</P>Wed, 19 Apr 2017 01:33:41 GMThttp://community.viveport.com/t5/Technical-Support/New-vive-bad-3in1-cable-and-no-customer-service/m-p/7099#M1179Synthesis2017-04-19T01:33:41ZRe: New vive... bad 3in1 cable and no customer service?http://community.viveport.com/t5/Technical-Support/New-vive-bad-3in1-cable-and-no-customer-service/m-p/7103#M1180
<P>Thanks!&nbsp; WHen i get my cable i will make another post on here to confirm everything is good.</P><P>&nbsp;</P><P>&nbsp;</P>Wed, 19 Apr 2017 13:16:08 GMThttp://community.viveport.com/t5/Technical-Support/New-vive-bad-3in1-cable-and-no-customer-service/m-p/7103#M1180Milkman2017-04-19T13:16:08ZRe: New vive... bad 3in1 cable and no customer service?http://community.viveport.com/t5/Technical-Support/New-vive-bad-3in1-cable-and-no-customer-service/m-p/7352#M1257
<P>Still waiting for my cable...</P><P>&nbsp;</P><P>Also never got any free game codes?&nbsp; Thought i got 2 free games with the aniversary purchase direct from HTC?</P>Mon, 01 May 2017 17:18:50 GMThttp://community.viveport.com/t5/Technical-Support/New-vive-bad-3in1-cable-and-no-customer-service/m-p/7352#M1257Milkman2017-05-01T17:18:50ZRe: New vive... bad 3in1 cable and no customer service?http://community.viveport.com/t5/Technical-Support/New-vive-bad-3in1-cable-and-no-customer-service/m-p/7373#M1271
<P>I had a piece of paper in my box with my codes - here's a picture (code censored, though I've already used it)</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" style="width: 379px;"><img src="http://espti62423.i.lithium.com/t5/image/serverpage/image-id/1457i9FB679B00A79FAE8/image-size/medium?v=1.0&amp;px=400" alt="image.png" title="image.png" /></span></P><P>&nbsp;</P><P>I've also heard that they come via e-mail... /shrug.</P><P>&nbsp;</P><P>I got mine via Amazon, and it was in the box!</P>Mon, 01 May 2017 23:54:02 GMThttp://community.viveport.com/t5/Technical-Support/New-vive-bad-3in1-cable-and-no-customer-service/m-p/7373#M1271bulloko2017-05-01T23:54:02ZRe: New vive... bad 3in1 cable and no customer service?http://community.viveport.com/t5/Technical-Support/New-vive-bad-3in1-cable-and-no-customer-service/m-p/7381#M1273
<P>I bought mine right from HTC Vive Canada (the anniverasary deal) and the card with the codes was in the box. I got Richie's Plank Experience and Everest.</P><P>Richie's plank is a blast, I haven't really tried Everest yet.</P><P>Regards: Jack</P>Tue, 02 May 2017 03:19:20 GMThttp://community.viveport.com/t5/Technical-Support/New-vive-bad-3in1-cable-and-no-customer-service/m-p/7381#M1273CaTaPulT2017-05-02T03:19:20ZRe: New vive... bad 3in1 cable and no customer service?http://community.viveport.com/t5/Technical-Support/New-vive-bad-3in1-cable-and-no-customer-service/m-p/7388#M1274
<P>Well then i shall dig through my box more!</P>Tue, 02 May 2017 14:50:38 GMThttp://community.viveport.com/t5/Technical-Support/New-vive-bad-3in1-cable-and-no-customer-service/m-p/7388#M1274Milkman2017-05-02T14:50:38ZRe: New vive... bad 3in1 cable and no customer service?http://community.viveport.com/t5/Technical-Support/New-vive-bad-3in1-cable-and-no-customer-service/m-p/7390#M1275
<P>Good luck getting the cable there is no customer support 2 months after reporting broken controllers and supply requested purchase info nothing</P>Tue, 02 May 2017 15:46:24 GMThttp://community.viveport.com/t5/Technical-Support/New-vive-bad-3in1-cable-and-no-customer-service/m-p/7390#M1275vic2017-05-02T15:46:24ZRe: New vive... bad 3in1 cable and no customer service?http://community.viveport.com/t5/Technical-Support/New-vive-bad-3in1-cable-and-no-customer-service/m-p/7424#M1283
<P>Hi&nbsp;<LI-USER uid="16396" login="vic"></LI-USER></P>
<P>&nbsp;</P>
<P>I've been informed that you have been contacted and RMAs are being processed for your controller. &nbsp;Can you confirm?&nbsp;</P>
<P>&nbsp;</P>
<P>Many thanks, please accept my apologies for the delay you experienced.</P>
<P>&nbsp;</P>
<P>Regards,</P>
<P>John</P>Wed, 03 May 2017 13:51:03 GMThttp://community.viveport.com/t5/Technical-Support/New-vive-bad-3in1-cable-and-no-customer-service/m-p/7424#M1283jagibson2017-05-03T13:51:03ZRe: New vive... bad 3in1 cable and no customer service?http://community.viveport.com/t5/Technical-Support/New-vive-bad-3in1-cable-and-no-customer-service/m-p/7426#M1285
<P><LI-USER uid="16570" login="Milkman"></LI-USER></P>
<P>&nbsp;</P>
<P>Did you find the code?</P>
<P>&nbsp;</P>
<P>Thanks!</P>
<P>&nbsp;</P>Wed, 03 May 2017 14:04:47 GMThttp://community.viveport.com/t5/Technical-Support/New-vive-bad-3in1-cable-and-no-customer-service/m-p/7426#M1285jagibson2017-05-03T14:04:47ZRe: New vive... bad 3in1 cable and no customer service?http://community.viveport.com/t5/Technical-Support/New-vive-bad-3in1-cable-and-no-customer-service/m-p/7428#M1286
<P>I forgot to look last night.&nbsp; I shall check today and get back to you.&nbsp; Also looks like my replacement cable has shipped, although no tracking number was provided, so hopefully it wasn't sent pony express. <img class="emoticon emoticon-smileyhappy" id="smileyhappy" src="http://espti62423.i.lithium.com/i/smilies/16x16_smiley-happy.png" alt="Smiley Happy" title="Smiley Happy" /></P>Wed, 03 May 2017 14:50:15 GMThttp://community.viveport.com/t5/Technical-Support/New-vive-bad-3in1-cable-and-no-customer-service/m-p/7428#M1286Milkman2017-05-03T14:50:15ZRe: New vive... bad 3in1 cable and no customer service?http://community.viveport.com/t5/Technical-Support/New-vive-bad-3in1-cable-and-no-customer-service/m-p/7446#M1296
<P><LI-USER uid="15878" login="jagibson"></LI-USER>Found the Code sheet!&nbsp;</P><P>&nbsp;</P><P>Just waiting for cable to arrive now.</P>Thu, 04 May 2017 02:19:54 GMThttp://community.viveport.com/t5/Technical-Support/New-vive-bad-3in1-cable-and-no-customer-service/m-p/7446#M1296Milkman2017-05-04T02:19:54ZRe: New vive... bad 3in1 cable and no customer service?http://community.viveport.com/t5/Technical-Support/New-vive-bad-3in1-cable-and-no-customer-service/m-p/7471#M1302
<P>Great! &nbsp;Let us know how it goes.</P>Thu, 04 May 2017 20:48:37 GMThttp://community.viveport.com/t5/Technical-Support/New-vive-bad-3in1-cable-and-no-customer-service/m-p/7471#M1302jagibson2017-05-04T20:48:37ZRe: New vive... bad 3in1 cable and no customer service?http://community.viveport.com/t5/Technical-Support/New-vive-bad-3in1-cable-and-no-customer-service/m-p/7628#M1365
<P>Cable has arrived and worked great!&nbsp; Thanks for the support help!&nbsp; Sure would be nice if we didn't have to come to the forums for assistance, but glad your here to help.</P>Thu, 11 May 2017 14:49:53 GMThttp://community.viveport.com/t5/Technical-Support/New-vive-bad-3in1-cable-and-no-customer-service/m-p/7628#M1365Milkman2017-05-11T14:49:53Z