Complaints and Disputes Resolution

Harcourts Berwick Complaints and Dispute Resolution Procedure

Harcourts Berwick is committed to
handling any complaints or disputes that do arise professionally, fairly and
expeditiously.

Our standard in-house procedure is
outlined below:

1.Any client or customer who
wishes to make a complaint will be referred to the manager, of that department.
The manager will acknowledge receipt of
the complaint and respond accordingly.

2.If the complainant is not
satisfied with the response received from the manager they can make a written
complaint to Harcourts Berwick Director, Licensed Estate Agent, Brad Nicholls (See contact
details for Harcourts & Brad Nicholls below)

3.Brad Nicholls will acknowledge
receipt of the complaint and commence a review, which if deemed necessary may
involve discussion with all relevant parties.

4.Brad Nicholls will respond to
the complainant upon completion of it’s review of the complaint.

5.If the complainant is
dissatisfied with the outcome. Brad Nicholls, will suggest a further course of action.

Please
note: Customers or clients may access the applicable Industry complaints
process without first using our in-house procedure; and any use of Harcourts
Berwick in-house procedure does not preclude a customer or client from making a
complaint to the Industry body.