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Junior IT Help Desk Technician

The Junior IT Help Desk Technician will be responsible for Level 1 Help Desk support with escalation procedures for troubleshooting and remediating issues presented to the Community Connections Helpdesk.These requests may come via phone, in-person, email, or the Helpdesk ticketing system.

Responsible for providing technical assistance and support related to end users, computer systems, hardware, or software. Responds to queries, creates/updates tickets, isolates problem, and determines and implements solutions or escalation procedures.

Responsibilities:

Acts as the first level of introductory contact and support for end user problems to the Helpdesk by answering phones, emails and tickets