Overview Claim Handling Process

Customer

The insured person identifies in our system. A connection to a partner system or external user management system is possible, but not necessary.

Mobile Web Application

Through our mobile web application the insured persons have access to our virtual case manager who is based on a chatbot.

Virtual Case Manager

The virtual case manager guides the users 24x7 through the claims notification process and ask for specific information and documents.

Live Feedback to the User

The insured person receives live feedback at the moment of the data entry. The virtual assistant is able to provide or ask for additional information to/from the user.

Data processing using AI and machine learning technology

During the claims notification the data is checked for completeness and credibility. The data evaluation is fully automated and is done in the background while the user speaks to the case manager or uploads documents. This way our system is able to provide live feedback to the user regarding the claim notification.

Interface to insurance legacy system

After the claim notification, all information and files are provided to the insurance legacy system in accordance to the insurance's specifications. If requested, the claim acceptance / rejection can be done by our virtual case manager.

Insurance

The insurance company compensates the claim out of its legacy system / claim management system. The insurance has access to the case management dashboard for the generation of reports and changing the settings of the claim acceptance / rejection.

Innovative, fully automated case management

Our Services

Latest chatbot technology

Latest chatbot technology allows to react individually to the customer inputs and requests and guides the costumers through the claims notification.

Full transparency through our dashboard

Through our interactive dashboard, you can monitor your KPIs in real-time and intervene in the process (e.g. rejection of based on the % of damage probability).

Virtual case manager

Our virtual case manager based on a chatbot handles the claims notifications. Service quality around the clock.

AI and machine learning

Integration of latest AI and machine learning technologies for evaluation and acceptance of claims.

Interfaces to existing legacy systems

We provide the necessary interfaces for the connection to your existing legacy systems.

Integration in your process landscape

We analyze your existing business processes in the area of claims management and configure the virtual case manager for best efficiency and effectivity.