FAQ

Yes, we do make custom mixes but ask that you order a minimum of 3 bags of that particular mix. Make a note at check out if it is a simple change.

How long does it take to ship my order?

We ship your order within 24-48 hours, if there is a problem, we will contact you right away. If we are running a promotion, there may be up to 4 days delay.

Will I get a tracking number with my order?

Yes, you will receive a notice that your item was shipped with a tracking number. If you don't hear from us, check your SPAM folder in your email program. If there is still no notice, feel free to contact us.

Can I visit your store?

We are an online store, with no storefront.

Are the prices in US$?

Yes, all prices are in US dollars. We are a Canadian company, due to the constant fluctuation of the Canadian dollar, we are using US currency in order to keep our prices consistent. If you are in Canada, please visit www.thingsfowings.ca for a complete selection of Avian Organics.

Where are you located?

We are located in Canada, on the West Coast, just above Seattle.

Can I include Things for Wings toys with my order?

Yes, visit www.thingsforwings.ca and place an order, make a note at check out that it is to be included with your Avian Organics order, choose Money Order as payment method and we will send you an invoice via paypal to ensure you don't pay shipping twice.

Can I call or text you?

Feel free to call or text with any questions 778-323-3215

How much is shipping?

Shipping is calculated by the shopping cart. If you notice the shipping seems extraordinarily high, please contact us and we will look into it.

Do you have a layaway plan?

Yes we do, however the food is not put on hold when the Layaway order is placed due to the freshness of the product. Once the order is paid in full we will make it and ship.

What method of payments do you accept?

We accept all major credit cards and paypal.

Will I be charged a handling fee?

We do not charge a handling fee.

How do I use my rewards points?

Visit the REWARDS page for more information.

Do you have gift wrapping or can I send an order as a gift?

Of course you can. Make a note at check out and we will ensure the gift includes the note and presentation reflects a gift.

Do you have Gift Certificates?

Yes we do, we are currently setting this up.

How can I contact you?

You can phone, text or email us, visit here for the information.

Do you donate to bird rescues?

We support our local rescue with an annual fundraiser and help other selected rescues as needed.

Can I return my order?

Due to the risk of easily transmitted avian diseases we have a no return policy.