Contents

Timeline pages

Timeline pages

Timeline pages

Use timeline pages to track any activity bounded by two dates, such as the start and end
date of a change request or the open and close date of an incident. Administrators can create
timeline pages, which are user interactive.

Features

Make selected timelines available to users by role.

Select perspective from daily to yearly views.

Create dynamic labels for timeline spans.

Configure tooltips for each span.

Permit span dragging and resizing by users.

Lock timelines to prevent editing.

Viewing timelines

By default, only administrators have a module to access timeline records. ITIL users can only
view timelines by selecting a context menu item from an incident record.Figure 1. Timeline View

Administrator role users

Users with an administrator role can view timelines from the timeline page records.

Navigate to System UI > Timeline Pages.

Select a timeline record to view.

Click View Timeline.

Other users

ITIL users can view timelines associated with any task record where the metrics are set to
display as timeline records (by default, only Incident records display timeline metrics). ITIL
users can select the Metrics Timeline context menu UI action to view the
Assigned to duration and the State duration metric timelines.