Gray Market Equipment
Symantec only provides support for hardware purchased through an official Symantec channel. Symantec will not provide support nor make any support contracts available for any equipment purchased through a distribution channel not authorized by Symantec.

Recycling
Symantec’s Product Recycling Service not only reduces materials going into landfill from Symantec products, but creates a larger supply of spare parts to meet service requirements for older equipment still in use. Find out more and how to request Recycling Services.

Software Version Upgrade Policy
This policy outlines how Symantec makes Version Upgrades available to its eligible perpetually licensed software customers at no extra cost.

End of Life

Enterprise Security End of Life Policy
This policy describes how customers can access versions of Symantec enterprise software products that have reached their End of Life (“EOL”). It also describes the support services that Symantec typically provides during the End of Life process.

Network Protection End of Life Policy
This documentation identifies key dates for platforms and software that have reached end-of-sale, end-of-maintenance, or end-of-life in the product life cycle (listed by model/version number).