Coming close to 10 years of experience in the furniture industry, most of our products are sourced and developed from factories in Germany, Indonesia, Malaysia, Taiwan, and China. By choosing and working with trusted and quality suppliers to build strong relationships in order to bring you the best products suited for the Singapore market.

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Purchase

What are the different ways can I place my order?

Offline: Simply head down to the showroom to get the feel of the furniture.

Online: Is coming to you soon!

What are the types of payment mode can I use?

We accept Visa, Mastercard, Amex, NETS, Bank Transfer.

For Bank Transfer, please provide a screenshot of the transaction as a proof of confirmation of payment. We also have 6-12 months instalment plans available.

No, all closed sales are final and non-refundable. Change of ready-made items are subjected to 10% of total sales value and must be done before confirmation of delivery date. Changes to customized items are subjected to approval.

Who can I contact regarding order issues?

Below are the different ways you can contact:

Email: sales@fullhouse.sg

WhatsApp/ phone call: 9118 4668

Customer service: 6752 5411, ext. 1.

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Delivery

What are the delivery and assembly charges?

Delivery and installation charges will vary on the model, size and is applicable for promotional items

What are the timing available for delivery?

Delivery time is every Monday – Saturday, 9am – 6pm. This will also depends on the time slot availability.

Will you help to dispose my old furniture when new furniture is delivered?

Please inform us beforehand so that we can make the neccessary arrangements. As for HDB flats, you may contact the Town Council to arrange for disposal.

Is there any charge for disposing my old furniture?

Yes, there will be a fee imposed and will vary on the model size and weight. Please check with the sales consultant upon purchase.

*Disposal or rearrangement of existing furniture upon delivery is not provided unless otherwise stated.

How can I check our delivery status?

You may reach our customer service hotline at 6752 5411, ext 1.

What if there is a delivery delay?

Fullhouse aims to provide efficient delivery to all our customers, however in case of unforeseen circumstances such as weather condition/road traffic, the delivery time might vary. The customer service will contact you and follow up with you.

What happens if product is no longer available, due to issues, after order?

Our sales consultant will arrange with you to change to another item, however please note that this will be subjected to delivery and additional costs.

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Return, Replace, Refund Policy

Are goods returnable or exchangeable?

Yes, this is possible if returned with the original packaging and receipt within the first 24 hours of purchase. After which, no returns/exchange will be allowed.

What is your refund policy?

At Fullhouse, we do not allow refunds as sales closed are final. However, in the special circumstances where the decision is final, there will be a 30% cancellation fee incurred.

Should there be any visual/superficial defects, the buyer must notify Fullhouse Home Furnishings Pte Ltd within 24 hours after the delivery. Fullhouse Home Furnishings Pte Ltd reserves the rights not to address any complaints on superficial defects after the stipulated time frame.

All orders and items are individually inspected before delivery, however in the event where an item was damaged during shipment or if you have received a defective item, we will do a 100% refund on the damaged or defective item. ​

Can I do a product exchange instead of a refund?

Yes, however this will be subjected to additional costs depending on the products chosen.

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Product Warranty

Do all products have a warranty?

The warranty for our products will vary on the individual model or brand. You may call or go down to the individual showrooms to enquire about this.

Please note that delivery charge is not included for warranty items delivered after a year “For servicing”.

Your Trust Matters.

Without the support of our customers, we will never be able to reach that height of success.

Fullhouse strives to be the one-stop destination for all who wishes for an improved look to their home. We have readily available personnel at our showrooms with expert knowledge to help you with your furniture choices. We constantly invest in customer service to deliver excellent service, efficiency and post-sales support.