Aviation Labour Group is currently seeking experienced Account Manager for our aviation client. This role is going to be a permanent full-time position with an immediate start based in the Hong Kong China.

This role is directly reporting to VP Account Management & Customer Support.

Key Areas of Responsibility

Develop and maintain a first-in-class relationship with the client's airline customers.

Monitor and actively manage the contract to optimize performance and profitability.

Prepare and perform regular performance review meetings with our customers and identify areas of improvement or additional business opportunities.

Coordinate with supporting internal departments to ensure delivery of services to our customers.

Develop and manage improvement initiatives in response to customer feedback.

Negotiate with customer's contract amendments.

Make necessary recommendations to the management for any appropriate corrective actions, and help safeguard service and quality standards to ensure customers' needs are satisfied.