One-Hour Response Guarantee

Should you ever experience a problem with your website and be unable to tackle it on your own, ask the hosting provider’s client care staff to assist you to get the site back online. A timely resolution would be the perfect scenario, but a lot of companies answer within twenty four hours and even more, all the more so if you are working with a reseller. Even if the problem can be sorted out with ease, your website may not work correctly or it may not be accessible whatsoever for a lengthy period, so you may lose potential customers because it is quite unlikely that anyone would be enthusiastic to return to a site that is faulty. Therefore, you should make certain not only that you can get in touch with your hosting company, but also that they can reply and assist you in a timely fashion. If a web application update does not go as planned or you erase something unintendedly, for instance, the website should be restored quickly so as to prevent extended inaccessibility.

One-Hour Response Guarantee in Cloud Web Hosting

Our guaranteed maximum response time for any client support ticket that you post or any email that you write is just 60 minutes, even if you contact us on weekends and legal holidays. Whatever the essence of your problem or inquiry may be, we’ll lend you a hand instantaneously and will give you the needed information to troubleshoot any problem with your websites. The actual reply time commonly doesn’t surpass fifteen to twenty minutes, so you can forget about waiting around for hours to get an issue resolved or what is even worse – waiting around one whole day only to obtain a reply that more information is needed whilst nothing is resolved. We’ll give you assistance in an instant because we are aware of how expensive time can be in the dynamic online sphere. The 60-minute response time guarantee is valid for any billing or technical query that you may have in regard to our Linux cloud web hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our technical support team members will be at your disposal all the time and they’ll respond to any trouble ticket that you submit via your hosting Control Panel within less than sixty minutes. The ticket response time is guaranteed irrespective of whether you’ve got a generic query relating to your semi-dedicated server or you chance upon a certain difficulty and you will not have to wait even that long for most issues. Regardless of what the essence of the issue is or what time of day or night it is, we will be there to lend you a hand, as we’re available 24-7-365 to tackle any general, technical or billing issue. In case you get in touch with us about anything that is within our capabilities, we’ll resolve it before we respond, which implies that you won’t have to wait for hours or days while the problem lasts. In case there is something that you need to do on your end, we’ll provide you with the required details – what workable solutions to try out, what actions to take, etc.