You can also reach us by phone at 888-342-0131 (Outside of North America 647-925-4154). If you are experiencing a longer than normal wait time, please use the form above or email us at support@touchbistro.com and a representative will contact you.

Chapter 1. Introduction

The TouchBistro Kitchen Display (KDS) is a kitchen display system for use with the TouchBistro POS app. You can have kitchen tickets sent to the KDS.

Chapter 2. Limitations

We recommend that you use a LAN-based kitchen impact printer in conjunction with the KDS. Our KDS is a projection of the kitchen printer providing an aggregate view of all open kitchen chits, and how long they have been open.

The iPad with TouchBistro talks to the iPad with the KDS by addressing the KDS iPad’s IP address. By default routers will randomly assign any available IP address to your devices and will change these IP addresses from time to time. Hence, you need to set a static, never changing IP for the iPad with the KDS so the iPad with TouchBistro always knows which IP address to address. To do this you reserve an IP address on your supported router for the iPad running the KDS.

Section 1. If you’re using an AirPort Extreme Router

1. Open Settings again on the iPad with the KDS.

2. Tap General | About.

3. Write down the Wi-Fi address. This is your MAC address. It is very important to copy down the correct case (hence, write down an uppercase letter if the address letter is upper case). You will need this MAC address shortly.

4. Launch AirPort Utility on your iPad with the KDS.

5. Tap Edit.

6. Tap Advanced.

7. Tap DHCP and NAT.

8. Tap Reservations.

9. Tap New Reservations.

10. Name the reservation KDS. Enter the MAC address you copied down in the MAC Address field.

11. In the IPv4 Address field, enter an IP address where the last three numbers are greater than 100. For example, enter 10.0.1.101. If you add another KDS at a later time, increment the final three numbers by one. So a second KDS should have the IP 10.0.1.102 reserved.

12. After adding the MAC address and deciding on an IP address to reserve, tap Done several times.

13. When you are prompted to Update your AirPort, tap Update.

14. It will take a few minutes for router to update. Wait until the yellow indicator under the pictured AirPort changes to green.

Section 2. If you’re using a Ubiquiti AmpliFi Router

1. Open Settings again on the iPad with the KDS.

2. Tap Wi-Fi.

3. If Wi-Fi is not enabled slide Wi-Fi to the green position.

4. Under Choose A Network, locate your TouchBistro network.

5. Tap General | About.

6. Write down the Wi-Fi address. This is your MAC address. It is very important to copy down the correct case (hence, write down an uppercase letter if the address letter is upper case). You will need this MAC address shortly.

7.On your iPad, tap the AmpliFi app.

8.Tap on the picture of the AmpliFi Router in the middle of the screen.

9. Scroll down to the Advanced section, and tap DHCP Server.

10.Tap Static Leases.

11.Tap the plus sign + in the top right-hand corner to add a new reservation.

12.Complete the following three fields:

Name – Create a unique name for this device.

The MAC Address for the device.

The desired IP Address you wish to reserve for the device.

13.Tap the checkmark in the top right-hand corner, and press Proceed when the Attention dialog box appears.

Your device now has a reserved IP in your AmpliFi router.

Chapter 6. Setting up the KDS on TouchBistro

1. Open the KDS on the iPad with the KDS installed and open TouchBistro on another iPad.

2. Tap the Setup icon on the top bar of the KDS.

3. Verify on the top bar of the KDS your reserved IP address appears (for example 10.0.1.101). If the IP address on the top bar does not match, ensure the iPad with the KDS is still set to the TouchBistro supported router you configured.

4. On the iPad that you launched TouchBistro, tap Admin | Admin Settings in the top right hand corner.

5. Tap the Add+ icon. Tap Add Kitchen Display.

6. Enter the reserved IP in the Display IP address field.

7. Tap Test Kitchen Display. You will get a “Test Successful” message on both TouchBistro and the KDS.

8. Tap OK and Done.

Chapter 7. Setting Which Menu Categories Should Use the KDS

1. From the Settings page, tap Menu.

2. Tap on Menu Categories.

3. Select a category you wish to use the KDS instead of a chit printer. Alternatively, the Add icon to create a new category for menu items to be sent to the KDS.

4. In the MenuCategory Settings area, if a printer was previously setup, set the Printer option to Don’t Print.

5. Tap the Printer setting and then slide Do not print this item to the green position.

6. Tap Done. You will be returned to the Configure Menu Categories page.

7. Tap Kitchen Display System to indicate the KDS these menu items will be going to.

8. Tap the KDS you setup under Printers & KDS. If you have multiple KDSs, you can only select one. However, individual menu items can be set to send to multiple KDSs.

9. Tap Done.

10. Tap Save. You can now tap on another category to configure it for the KDS.

Chapter 8. Using the KDS App

1. Launch the KDS app. You’ll notice the KDS is available in landscape mode only.

2. Tap Show Sample Chits if you would like to first practice.

3. In the screen is divided into three parts:

Section

Description

Menu Bar

Provides summary, setup, and view options.

Chit Window

Displays open chits and items configured to appear on KDS chits. A chit displays:

• Each chit keeps a running timer how long the chit has been active. As chits remain unfulfilled they will change color from green, to yellow, to red.

• The table number you’ve configured in TouchBistro.

• The number of guests at the table.

• The time the table was sat.

• The guest check order number.

• The server’s name.

• The menu items ordered along with which seat ordered the item (S1, S2, etc.). Note, the KDS will not display additional seat properties you add like name/gender.

Tap, hold, and scroll to the left to see more chits. Chits are all identified by the table number you’ve given your tables in TouchBistro.

Ticket Scroller

The Ticket window displays a limited number of tickets. The

Ticket Scroller lets you move the window. Tap a table to indicate where the window should display. Tap, hold, and scroll to the left to see more tickets.

4. When a new chit is sent from TouchBistro, the KDS will make a pinging sound to alert staff a new chit has arrive.

5. When a chit item is “fired”, tap the chit item (for example “Scallops” or “Pizza”). It will turn yellow and start its own running timer how long it’s been in preparation. If accidently tapped, tap and hold the item to remove the “fired” setting.

6. When a chit item is ready for being expedited (“put up”) tap it again. It will turn grey to indicate the item has been expedited. If accidentally tapped, tap and hold the item to remove the “put up” setting.

7. When all chit items have been closed, the KDS will prompt you to close the whole chit.

8. You can also close a whole chit by tapping it and quickly dragging it down off the screen.

9. For a summary of how many menu items are outstanding, tap Show Summary in the Menu Bar.

10. Tap Hide Summary to close the summary.

Chapter 9. Customizing the KDS

1. Tap the Setup icon in the menu bar to customize the KDS.

2. The customization page provides the following options:

Option

Description

Chit Color

To customize when your chits turn yellow and then red, enter a new minute mark in the appropriate field.

Chit Font Size

Configures the size of the chit’s font. Tap small to get more item information on your chit.

Display New Chits

By default, new chits are available from the right side. If you wish chits to appear from the left side, tap From Left Side.

Include Seat Number on Chits

By default, each item has an associated seat number on the chit. If you wish to suppress the seat number display, slide this setting to the non-green position.

Enable Cooking Time Indicator

If you disable this setting, tapping a chit item will immediately mark it as “put up”.

Use Seat Number Prefix

Tap S if you want your chits to indicate seat number. Tap P if your venue uses a position system and you want your chits to indicate Position number.

Clear All Chits

Tap if you wish to clear all chits on the KDS display. Tap if you’ve been using the Sample Chits for practice.

Done

Tap Done to save your changes and return to the chit display.

3. To show fewer chits in the chit window, tap Chit Size in the Menu Bar.

4. Tap the size desired.

5. To review closed chits, tap Show Closed Chits in the Menu Bar.

6. Tap Show Open Chits to return to the open chit window.

Chapter 10. Using the KDS from TouchBistro

1. From the Order screen, tap either Send All or send items to the KDS via the Course option. Note: the KDS does not support the Resend option under Course.

2. TouchBistro will report items have been sent successfully.

3. You will see your chits appear in the Chit Window on the KDS, accompanied by an audible alert ping.

Note: The KDS is currently a one way system. When items are marked as “fired” or “up” the KDS, the KDS does not transmit this information to TouchBistro.

Chapter 11. Sending a Void

You can send voided items to the KDS. A void is an item on your order that has been sent to the KDS but shortly thereafter a customer asks to cancel the order.

1. After sending an order, you are sent back to the floor plan. Access the table requesting the void.

2. Tap the item you need to void. And then tap Void in the Options for Item menu.

3. Depending on security settings, you may need a manager approval to void the item.

4. TouchBistro prompts you to enter a reason for the void. Voids are logged and reportable.

5. The item gets marked as voided and the price zeroed out.

6. Finally, on the KDS, the item voided and table details appear in the chit window with table details in red to indicate this is a void.

Chapter 12. Sending Chits to Both a Printer and the KDS

Some TouchBistro users prefer to still send traditional printed chits to the kitchen and use the KDS as a method to monitor kitchen activity and progress. If you prefer to use the KDS as an oversight tool, you can set your Menu Categories to print both to a chit printer and the KDS.

1. On the menu category, tap Printer.

2. Slide Do not print this item to the disabled (non green) position.

3. Select your kitchen chit printer. If you don’t already have a chit printer set up, then set up your printer.