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Online

Did you know amending your journey or the cancellation of tickets can be completed online by logging into My Account.

Email

Ask us a question using our web form. If you require immediate assistance then we recommend calling.

Post (for the return of unused tickets)

If you've requested a refund or made a change to your ticket and have been asked to return your unused tickets, please use the following address. For any other enquiry please first contact us using one of the methods listed above.