What our clients say about us

It is our aim to set the standards that all other estate agents and letting agents aspire to. A genuine commitment to transparency is a real part of this for us, and so we are happy to link you to Google Places, where you can read what others have thought of our services.

If you have recently used our services and are a member of Facebook or Google Places, please do add a review of your own.

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"Thank you to staff at Arden Estates for the excellent and professional service I received as a landlord. Keep up the good work and I will definitely consider using Arden Estates in Bromsgrove in the future."

Mary March

"Just to confirm that the service received from Arden Estates in Bromsgrove in relation to both buying a property and then subsequently renting it out has been excellent. This has also been confirmed by the couple renting the property who said that they have been impressed with the help they had been given, especially from Milly who has been managing the process. In my professional role I work on the cabinet office's customer service excellence programme and am therefore constantly looking at the service provided from a customer's perspective. I have been very pleased with the quality and speed of communications and the friendliness of all the staff who I have spoken to. Please pass on my thanks to the team."

Rosie Shattock

"We would like to extend our thanks to you and all the staff at Arden Estates; our house sale happened so quickly we were taken by surprise, in a very pleasant way! We were initially impressed by the proposed advertising/sales tools that were discussed, and we feel that this, and the fact that they are not just based locally, contributed to the amazingly fast timescale. Whilst the sale was progressing the staff at Arden Estates kept us fully informed, and ensured that nothing held up the process by liaising with our buyers in the same attentive way. Their after-sales care has been equally impressive, and we can honestly say we have felt well-looked after at every stage of the process. We would have no hesitation in recommending Arden Estates to friends, family and colleagues, and indeed anyone else out there who wants to sell or buy a property."

"In this day when complaint is commonplace, I wish to compliment you on your level of service, efficiency and professionalism, which has been absolutely first class in every respect. From the very outset at valuation, the sale, marketing and final price achieved has been superb. You do the easy things exceptionally well, like communications with regard to potential clients and sales progression information has been brilliant. The fact that you achieved the asking price too was great. Thank you so much, very well done on a first class job. Highly recommended."

Cath Matheson

"We have been incredibly impressed with Arden from start to finish. They were able to respond quicker than any other estate agent in the area and we had our house sold in under a week with asking price offers! The quality of the listing and the photos was high which really helped. The sales team went above and beyond what was expected, even taking calls in their own time as they knew we wanted to sell quick. After sales was great, chasing the whole chain for us and keeping us up to date with what was going on. The presence on the high street, local knowledge, personal service and designated informed staff was well worth the money for the service we received."

Mark Hodgkinson

"After having several agents value our property we decided that due to a very competitive deal and 'warm feeling', Arden's was the team for us to help sell our home. Well, within 12 hours the house sold for full asking price! They listened to our requirements when searching for a new home and (with the exception of one property) you could tell that they understood our needs as a customer. Unfortunately the initial property we were looking to buy was suddenly taken off the market which meant we had to start the search again, however this time my wife was heavily pregnant. Arden's took most of the stress away and 'pulled one out of the bag'by showing us a house that I am happy to say is now our new home. I'd like to thank all at Arden's in Bromsgrove, especially Jon, Mikaela and Katie for keeping us updated and reassured throughout the 7 month process of selling, searching and buying a new home. I can only highly recommend Arden Estate Agents if you are serious about selling your house. Top job guys!"

Stephen Webley

"Excellent Estate Agents and lovely staff. Really great customer service and were very helpful from the very start. Would highly recommend anybody looking to sell their property to get in contact with Arden Estates. Keep up the good work!!"

Deebo Chand

"I would like to compliment and say a big thank you to Lucy and her colleagues on the excellent service they provided me in the sale of my property. They have been reliable, prompt and trustworthy throughout. They did everything to make things run as quickly and smoothly as possible. I would recommend them wholeheartedly."

Karen - Primrose Hill

"Dear Sharon, Thank you for all of your help whilst selling my late father's house. Your professional photographs, internet coverage, detailed floor plans, regular feedback and informal telephone calls has certainly helped to sell my father house. From putting the house on the market to selling it was, I think, three days! I couldn't have asked for more. Can you please pass on a massive thanks to Lucy. She has been a godsend. She always took time to explain any issues, worries and concerns. Her professional, caring attitude with her “don't worry, leave it to me” approach shows that she is a key part of your company. I wish her well in all she does."

Paul Watkins

"After 30 years of living in the same house in a different county, we decided it was time to buy something more appropriate for our needs, closer to family. We found our ideal home through Arden Estates, where Lucy guided us through all the processes. Her professionalism and communication skills are outstanding and her ability to smooth the way made the process of buying in our later years much easier than it might have been. We felt that Lucy was there for us, understood the complications and frustrations we were experiencing in selling a property 200 miles away and was willing to help in any way she could. In addition, she was friendly and approachable, no request was too small, or too challenging, and without her we wouldn't now be living in and enjoying our dream home. We are so grateful for such a fantastic service."

Jean and Roy

"We initially chose Arden Estates to sell our property in Whitecroft as we felt that they were friendly yet professional and realistic in their valuation. In our case our house was sold quickly and we had plenty of viewers. The whole process took some time to complete and could be at times very frustrating and worrying. However Arden Estates and particularly Sharon provided an important service that may not come natural to some estate agents. She would liase between the buyer ourselves and solicitors to smooth the journey, provide good communication and really be a counsellor at times which is so important!!! Big thanks to Arden Estates and particularly Sharon for providing a great service and a little bit more!!! Sarah and Tim of Whitecroft now in Ireland!."

Sarah & Tim Whitecroft

"I used Arden to purchase a Buy to Let property and their services for both Sales and Lettings exceeded my expectations. As a first time landlord the Lettings team guided me through the process and made the whole experience so straight forward. Their knowledge and professional approach was excellent. Thank you to all the team at Bromsgrove! Already recommended.."

Ryan Richards

"Thanks so much for completing the sale on VELINDRE. Your continued efforts to obtain viewings showed that Arden Estates valued our desire to sell the property in a timely manner, and for a fair price. I will certainly recommend your agency to any friends or colleagues wishing to buy or sell property in the locale. All the very best to you all."

Andrew Hutchence

"We would like to thank Sharon, Chris and their Team at Arden Estates who all went the extra mile to help in the sale of our home. It was not an easy property to sell and even though we were in another county they were always on the end of the phone to give help and support. We felt as if we were their only clients, nothing was too much trouble. The Team at Arden Estates were amazing, there communication skills were excellent and we now have a lovely home in Lydney. We would recommend them to anyone who is thinking of selling or buying a property. many thanks to you all."

Mr & Mrs Dales

"Arden Estates Bromsgrove lived up to their excellent reputation when we chose them to sell our property. The staff are friendly and importantly offer a fast service. Once our house photos were taken the property was on the internet the following day and then sold in less than 24hours!."

Emma Mitchell

"Just wanted to e mail you reference Milly and our latest letting.I have always thought well of her and the service she has provided this time has been to her excellent standards..I speak as someone who understands the Lettings service and public service quite well..she really does deliver from what I can see in particular the constant update either by e mail or phone, the attention to detail in drawing up the contracts and ensuring both parties are aware of completion date etc..I genuinely couldn't have asked for better so please pass on my thanks once more for a job well done."

Keith Pagan

"Anyone who has ever moved house knows how stressful such a life event can be; I was moving countries as well and therefore not able to be on the spot to discuss or rectify or clarify the multitude of questions and difficulties that could and did indeed emerge during the process. From the moment of that very first phone call to Sharon I experienced the interest in providing me with not only an efficient service, but one that was warm, friendly and light hearted as well; I felt listened to and my particular circumstances taken into account. Throughout the weeks that followed both Sharon and Chris were absolutely committed to making my purchase run as smoothly as possible ensuring that I was kept informed, always welcoming of my many phone calls and questions and even sorting out issues that should have been dealt with by non-communicating solicitors! At a time when business is often pushing for maximum profit and cutting down on personal contact having, by chance, come across Arden Estates Lydney, was a very rare find. I will unreservedly recommend Arden to whoever may be thinking of selling or buying a home."

A Kirby

"Barbara and I would like to thank you very much for all of your help, guidance and patience during the prolonged, and not straightforward, process in purchasing this property. Your helpfulness, understanding and good humour has been much appreciated. We are sure that the guidance and patience in leading the vendor through the whole process must have been much appreciated by them also. Thanks again for all your help and professionalism throughout and for going 'the extra mile' on behalf of both parties!"."

Shaun and Barbara

"Both Chris and Sharon at Arden Estates have been absolutely wonderful, they have both gone above and beyond what you would expect for an estate agent. They both kept us fully informed of everything that was going on and gave us accurate and honest feedback about all the people that viewed our home. Even when we had the offer put in and the sale was proceeding, Sharon was absolutely amazing and helped keep everything on track so that our sale went through easily and smoothly. We both cannot thank them enough for all their help and advice and would highly recommend them as the number one estate agency in the forest of dean. they beat all the others hands down. We have already recommended them to several people we know who are selling their homes."

Mr & Mrs Hughes, Yorkley

"I can't recommend Arden Estate Agents more highly. Sharon and Chris exemplify what a good agent should be, honest, helpful, straightforward and diligent. Having experienced a lengthy and difficult purchase, through no fault of the seller or Arden Estates, they did all they could to make the process transparent and speedy. I would have no hesitatation in suggesting their services as a buyer or seller and have already recommended them to my family and friends. Well done and my continued thanks!" R. Browning, Yorkley (February 2014) "Thank you for helping us let our house out, it has been a pleasure to do business with pleasant and professional people such as yourselves."

James Kirby

"Now that we're through the madness of moving we thought we'd take the opportunity to say a big thank you for all the hard work, and certainly the the help, advice and input, that sold our house in a very short three months. Looking back we'd been languishing in the doldrums for three years. In that time we'd been with three other agents and had lost all confidence. Your efforts put more people through our door than we'd seen in three long years. The communication was constant and we were really impressed with your hands on approach, when you'd tweak cushions and curtains and give us advice on how best to present the rooms. Thanks again for all your effort, we were very impressed, and would not hesitate to recommend you in the future."

Darrell and Marg Mills

"We could not fault the service we received from Arden estate agents in any way. We were delighted that our bungalow sold within a week of being on the market. We were very impressed with the way we were kept up to date with all that was going on in the chain. Arden's worked very hard to complete our sale and we found them very friendly at all times and would definitely use them again and would recommend them to family and friends."

Mr & Mrs Harris

"Yes very happy with your services, very responsive to enquiries, always friendly and upbeat, within what can be a pretty stressful time – that has appreciated. Overall a very good experience in dealing with you and the office. I would have no problems recommending Arden's in Lydney, no problem at all."

Martyn Durran

"Honesty, integrity, professionalism and great communication. Words that you do not usually, associate with estate agents. Having used several in the past we have found both Chris and Sharon to be highly personable and efficient. Sharon's communication with our buyer, his solicitor and ourselves has resulted in a very smooth transaction. Thank you both."

J Garrens

"I would thoroughly recommend Arden as a letting agent. We discussed my requirements as landlords with Sally and she could not have been more helpful. Arden take the hassle out of letting and management."

M&A Trotter

"We have used Arden's in Redditch for buying, selling and rental of properties. They have been most helpful and professional on each occasion. They are always friendly when we go into the office and always willing to help or give advice. As landlords they have found us suitable tenants in a very short space of time. I would be happy to recommend Arden's to friends and family."

Martin & Kay MacKenzie

"As a landlord I found the service from Arden Lettings exceptional especially from Sally who is very thorough, I would recommend there service to anyone."

Tim Jones

"Just to say it has been a pleasure meeting with you and dealing with you whilst looking for a property and with your help to let our property. Whilst remaining totally professional at all times, you have also been very friendly making us feel totally at ease at this very stressful time. All promises have been kept, all meetings have been prompt and professional and you have helped to make the experience tolerable!!!! Previous experience of letting was nowhere near what you offer. I would not hesitate to recommend you to friends and family or anybody looking to let/sell a property due to your friendly trusting nature."

Dawn & Russell Cooke

"Having only recently become involved in the rental market, Arden have been extremely helpful in facilitating the purchases I have made. The financial service through Arden Financial is excellent and Sally runs the letting business extremely efficiently. The properties are managed with little input needed from the owner, any issues are dealt with efficiently by email and one can be confident that the pitfalls of letting can be avoided. The presentation of the properties is professional with high quality images and knowledgeable sales agents. Having used their services to buy (including financing) and let properties I wouldn't choose anyone else."

Thomas Addison

"Arden Estates have been fantastic. I bought the house from Arden and they facilitated a seamless purchase which was competed in 28 days. I have now used the Arden Estates letting department to let the property. Once again this service has been absolutely great - I would happily recommend the team at Arden to anyone buying, renting or selling. Excellent."

Paul Greenwood

"Didn't think I would get to the stage where I would finally get rid of that house especially after the issues this week! But finally it’s done. I just wanted to drop you a quick note to say thank you to you and your team for all of your help over the last few months. Can you say a big thank you to Tracey for me and to Viki who has been fantastic at updating me.."

Natalie Watson

"Our grandmother passed away in March this year and we were left with the daunting task of dealing with her estate. With us living in Worthing it could have been such a headache. Having no experience with probate and selling a property or even where to start we called around several estate agents in the area to start the ball rolling. After arranging a couple of valuations for later that weekend Sharon from Arden Estates called to say she could come around that evening for a chat. The minute she walked in we felt no pressure and completely at ease. Sharon explained everything we needed know and what to do. We agreed a selling price that we were happy with and she explained fully all the legal side of things. To our amazement we received a phone call from Sharon 12 hours later informing us that they had found a buyer for the full asking price. The service, hospitality and professionalism of Arden Estates in my opinion, is second to none. They have been in contact with us with regular updates and even arranged to clear the property out for us. In this day and age it is so refreshing to know a company such as Arden Estates are there by your side and value you as a customer and not just out to fleece you of your cash. I would wholly recommend Chris and Sharon at Arden Estates to anybody looking for a hassle free, professional and friendly service. They are a pride to Lydney and Forest Community."

S Curtis Thornton & D Moakes Worthing

"I would like to take this opportunity to express my gratitude with the professionalism and help given us to date. I would have no problem with recommending you to others and using your services again in the future."

Carl Jenkins

"We can heartily recommend Ardens Estate Agents. We decided to use them to sell our house because we found their advertisements in the local newspapers the most appealing. The sales team is highly professional and very efficient. The house was put on the market very quickly, with excellent photos. The adverts were kept fresh with new approaches as we sought to sell over the winter during a difficult time sales-wise. We received a good number of viewings, and a member of the team was always happy to accompany the viewings. They were able to recommend an excellent solicitor who was equally efficient. When an appropriate offer was received for the house, our sale was passed on to head office, where progress by solicitors and the purchasers was monitored regularly, and where necessary, chased. We were kept up-to-date at all times."

Mr & Mrs Ellis

"I would like to thank Arden Estates Letting Department for the professional way they handled the letting of my property. Special thanks to Milly Coxhead Letting Manager for her professional approach and advice and the successful completion of 97 Finstall Road Bromsgrove. I would have no hesitation in recommending Arden Lettings to anyone who is thinking of marketing their property. Yours Faithfully Steve Howarth."

Steve Howarth

"I am writing to express my thanks and gratitude for the manner in which you both have handled the sale of my bungalow. I have had so much kindness and consideration from you Sharon & Chris which has made selling my property far less stressful. I would not hesitate in recommending Arden Estate Agents to anyone, I am very happy that I chose you to deal with this sale. Thank you. Yours sincerely Daphne Hurdle."

Daphne Hurdle

"In the last three years I have used three local agents in an effort to sell my property without success. When Arden appeared on the scene recently I thought that I would try one more time utilising their services. They have displayed a drive,initiative and professional approach such that my property has been sold within nine weeks. As you will appreciate I am very satisfied with the result and would have no hesitation in recommending them to others (indeed I already have). I have no connection with this company except that of a very satisfied customer."

F.G.Blackman

"Thank you for all of your help and support over the last few months. We just wanted to say thank you very much and the best of luck for the future."

Rob & Emma

"I researched and met a number of local agents when placing our property on the market, on talking to Arden it became clear they had a level of knowledge and attention to detail far above their larger local competition, they demonstrated a clear understanding of the local market and their expert advice was invaluable in helping us understand the pre-sale process. One example of their attention to detail was the photography, Arden had actually trained the consultant that visited us in photography ensuring the pictures taken really made the best of our property for the advertisement. Of all the agents I met, I felt with Arden I would not just be another property on the portfolio, they were really going to proactively sell the property not just facilitate a buyer. Our decision to instruct Arden Estates was easy and quickly proved the right decision, we sold our property within three weeks of placing it on the market and were recieved excellent support through to conclusion of the sale."

Martin Bradbury

"Arden Estates took all the stress out of renting out my property and were professional and helpful at all times. I have also used Arden for other services and I would recommend them to my family and friends as they offer excellent advice and are efficient in all services that they provide."