About three days later after he won, he received the price code but the bonus was nowhere to be seen. After he contacted the customer support, he was informed that no bonuses were offered as prices, only gadgets in this case an iPad.

The player had offered three pictures as a proof of the bonus and prices. Bonus conditions breach, deposits were paid back.

Complaints on related Jackpot Casino Same owner. Delayed payment, status unknown. The player made a withdrawal request but the payment was delayed.

The casino asked for new documents for verification and promised to look into the matter. No update since then. Player accused of having duplicate accounts.

The player won some money in the casino, made a withdrawal request and sent in all documents needed. However, their account was locked and all funds seized due to a duplicate account accusation.

The player stated they only had one account in the casino and was looking for help in this matter. A representative of the forum recommended them to turn to licensing authorities.

Delayed payment, likely paid. The casino asked for new documents for verification and stated the verification process was completed and the player's withdrawal was processed.

Player unable to withdraw their winnings. The player deposited money in the casino and managed to win.

After depositing in a sister casino, their account was locked. The player put a lot of effort into solving this problem, contacting the casino on numerous occasions, but did not succeed.

The account was closed due to a wrong information given upon a document verification via phone and all deposits were returned to the player. The information was incorrect while there was a four years age difference.

The player asked for a relevant reason why the account was closed but the casino claimed that they made a decision and it is final. The player asked the casino to show the proof of the phone conversation but the casino declined to do so because of the company policy they are not allowed to share this kind of information with third parties.

There is no further information about this case. No reaction policy, good regulator. The account was suspended due to security reasons and all the funds were seized.

After that phone call happened, the player never heard from the casino again. The case remains unresolved. The account was closed due to double account accusations and all the funds were seized.

After he won SEK26,, he requested a withdrawal and sent all the documents for verification. A few days later he received an email that stated that he broke the terms and conditions.

Tom was sure that no one else besides him had used his IP. The case remains unresolved with no further information. The account was closed without a relevant reason and all the funds were seized.

The player's account was closed without any relevant reasons. Later on, the casino decided to investigate the case more thoroughly and asked the player to send the vouchers from the Paysafecard account.

Complaints on related Mr Smith Casino Same owner. Delayed payment, no reaction from the casino. The customer wanted to withdraw their winnings but the transaction was being processed much longer than the casino's designated processing period.

The casino support didn't provid any information concerning this withdrawal and the casino never responded to this complaint. Delayed payment, no response from the casino.

The customer requested a withdrawal, submitted their verification documents which were approved but their withdrawal still didn't go through, casino claiming that it was because of security checks, not giving an estimated time by which it should've been finished.

There has been no further progress in this case and the casino hasn't responded. The customer's withdrawal had been pending for longer than it was supposed to and the player was told by the casino support that some withdrawals require extended security checks but the casino hadn't requested verification from the customer and provided them no information about the withdrawal, not responding to this complaint as well.

The customer wanted to withdraw after winning in the casino, did succesfully withdraw a part of their winnings but the rest was still awaiting approval after some time had passed.

There have been no further updates and the casino hasn't responded. The customer claimed not being aware of any breach and when asking for further explanation, the support didn't provide any and the casino didn't respond to this complaint either.

Account closed, deposits returned. The customer had wanted to withdraw their winnings and tried to verify their account but the casino closed their account, returning the deposits, claiming that the customer had self-excluded themselves on the casino's sister site and that they would close the customer's account.

There is no further information on this case and the casino never responded. The customer wanted to withdraw their winnings but later their winnings were removed from their account and only deposit remained.

Upon further investigation from the customer, they found out that they could deposit money and claim a bonus but not play in the casino as their country was restricted from playing in the casino.

The customer saw this as unfair and thus filed this complaint but the casino hasn't responded. The customer said that he couldn't have breached the terms and asked the casino for more information.

The casino's response was just reiterating which term had been breached and advised the customer if they wanted to take the case further to turn to an authority.

There is no further info on this case. Bonus conditions breached, deposits returned. The customer argued they couldn't have breached the terms and that they had already withdrawn at the casino in the past.

The casino responded, citing which terms the customer breached and if they wished to pursue this case further to turn to an authority. Complaints on related SverigeAutomaten Casino Same owner.

Terms and conditions breach, all funds were seized. Complaints on related Betsson Casino Same owner. Complaints on related Super Casino Same owner.

Player unable to withdraw their money, one year delay in payment. The player was trying to withdraw their winnings for a year.

The casino kept delaying the payment due to the verification process and change in management. The extremely long delay left the player disappointed and frustrated.

Player's bonus winnings capped. The player likely did not read the bonus terms and conditions and their winnings were capped at the maximum cashout amount.

Player unable to make a withdrawal, delayed payment. The player put a lot of effort into solving this problem, contacting the casino on numerous occasions, but did not succeed.

The account was closed due to a wrong information given upon a document verification via phone and all deposits were returned to the player.

The information was incorrect while there was a four years age difference. The player asked for a relevant reason why the account was closed but the casino claimed that they made a decision and it is final.

The player asked the casino to show the proof of the phone conversation but the casino declined to do so because of the company policy they are not allowed to share this kind of information with third parties.

There is no further information about this case. No reaction policy, good regulator. The account was suspended due to security reasons and all the funds were seized.

After that phone call happened, the player never heard from the casino again. The case remains unresolved. The account was closed due to double account accusations and all the funds were seized.

After he won SEK26,, he requested a withdrawal and sent all the documents for verification. A few days later he received an email that stated that he broke the terms and conditions.

Tom was sure that no one else besides him had used his IP. The case remains unresolved with no further information. The account was closed without a relevant reason and all the funds were seized.

The player's account was closed without any relevant reasons. Later on, the casino decided to investigate the case more thoroughly and asked the player to send the vouchers from the Paysafecard account.

Complaints on related Betsafe Casino Same owner. Complaints on related Mr Smith Casino Same owner. Delayed payment, no reaction from the casino.

The customer wanted to withdraw their winnings but the transaction was being processed much longer than the casino's designated processing period. The casino support didn't provid any information concerning this withdrawal and the casino never responded to this complaint.

Delayed payment, no response from the casino. The customer requested a withdrawal, submitted their verification documents which were approved but their withdrawal still didn't go through, casino claiming that it was because of security checks, not giving an estimated time by which it should've been finished.

There has been no further progress in this case and the casino hasn't responded. The customer's withdrawal had been pending for longer than it was supposed to and the player was told by the casino support that some withdrawals require extended security checks but the casino hadn't requested verification from the customer and provided them no information about the withdrawal, not responding to this complaint as well.

The customer wanted to withdraw after winning in the casino, did succesfully withdraw a part of their winnings but the rest was still awaiting approval after some time had passed.

There have been no further updates and the casino hasn't responded. The customer claimed not being aware of any breach and when asking for further explanation, the support didn't provide any and the casino didn't respond to this complaint either.

Account closed, deposits returned. The customer had wanted to withdraw their winnings and tried to verify their account but the casino closed their account, returning the deposits, claiming that the customer had self-excluded themselves on the casino's sister site and that they would close the customer's account.

There is no further information on this case and the casino never responded. The customer wanted to withdraw their winnings but later their winnings were removed from their account and only deposit remained.

Upon further investigation from the customer, they found out that they could deposit money and claim a bonus but not play in the casino as their country was restricted from playing in the casino.

The customer saw this as unfair and thus filed this complaint but the casino hasn't responded. The customer said that he couldn't have breached the terms and asked the casino for more information.

The casino's response was just reiterating which term had been breached and advised the customer if they wanted to take the case further to turn to an authority.

There is no further info on this case. Bonus conditions breached, deposits returned. The customer argued they couldn't have breached the terms and that they had already withdrawn at the casino in the past.

The casino responded, citing which terms the customer breached and if they wished to pursue this case further to turn to an authority.

Complaints on related SverigeAutomaten Casino Same owner. Terms and conditions breach, all funds were seized.

Complaints on related Betsson Casino Same owner. Complaints on related Super Casino Same owner. Player unable to withdraw their money, one year delay in payment.

The player was trying to withdraw their winnings for a year. The casino kept delaying the payment due to the verification process and change in management.

The extremely long delay left the player disappointed and frustrated. Player's bonus winnings capped. The player likely did not read the bonus terms and conditions and their winnings were capped at the maximum cashout amount.

Player unable to make a withdrawal, delayed payment. The player made a withdrawal request, but the payment was delayed.

The casino stated their account was under review by the management team which took several weeks and left the player frustrated.

The complaint remains unresolved. Player's laptop stolen, their username and password misused to play in the casino. The player's laptop they used to play in the casino together with the username and password was stolen and all money wagered and lost.

When the player informed the casino about the situation and requested a refund. However, according to the casino, there was not enough evidence the laptop was stolen.

Moreover, the casino couldn't be held liable for the actions of our customers in relation to the safe-keeping of their login credentials or gaming equipment.

Player accused of terms and conditions breach. The player made a deposit and claimed a bonus. After playing in the casino and making progress they noticed the wagering requirements doubled.

There was a long discussion with the casino and the player was accused of terms and conditions breach. The player categorically disagreed and was ready to take legal action.

Delayed payment, player impatient. The player tried to make a withdrawal and was asked to send in their documents repeatedly.