Does anyone know whether or not Dell is 24/7 business or if I have to wait until Monday before I see anymore changes in my order status (ie the manufacturing side of Dell)?

ggg

03 March 2003, 10:02 PM

i had to wait till monday to see changes, and it just sat on the first status level in manufacuring for a while, then all the rest were checked at the same time and it was delivered the next day, so it wasn't really something to follow
good luck with your new box

GregHess

03 March 2003, 01:31 AM

Heh, is it too late to cancel the order?

If you can, should abandon the order and try and get a P4 system with the E7205 chipset. That way you'll get PCI-X and DC-DDR, which would allow you to purchase 2 gigs of ram, for the same price of the 1 gig you just purchased.

If not, oh wells.

Ckerr812

03 March 2003, 05:29 PM

Ah Greg, Lighten up on Dell man, it's not like it's a bad computer, Dell computers are pretty good, you just pay a little more for it.

GregHess

03 March 2003, 05:52 PM

Nah its not a bad computer. But if the order hasn't shipped, he could look into a better machine, for possibly less money.

I am extremely biased against now though, considering they won't repair a laptop thats only 3 months old with a 3 year warranty, and their tech support system destroyed one of my clients machines.

dvornik

03 March 2003, 06:08 PM

I had an impression that the only reason to buy Dell for personal use is that you can get them dirt cheap (not Precisions obviously). My co-workers that support Dimensions are also complaining that it became difficult to get them repaired or parts replaced recently.

cac2889

03 March 2003, 09:27 PM

Thanks for the responses...somehow, I had a feeling the online status report would not give me the best idea as to where my new computer is in the building/shipping process. We'll just have to wait and see. As for buying from Dell, I did around 9 months of research on computer companies, their parts, customer service, and cost. Being a college student, I felt it was the best decision to make to go with a Dell. It might cost me a little more but I still can upgrade the RAM later when I can afford it. You know how us college students are....POOR!!:D

GregHess

03 March 2003, 09:45 PM

dvornik,

Thats exactly what I'm seeing as well. Its like their support department just got cut in half or something. I have a meeting with the university dell rep sometime next week to discuss why the hell they won't fix the brand new inspiron 8200.

Whole lot of money for a warranty and they won't fix it. Joy.

ggg

03 March 2003, 12:30 AM

Dell should just fire all their totally usless, lying, rude customer care staff and replace them with technical staff.
Please Tell us how it goes with Uni Dell rep

cac2889 good luck with you new box, I'm sure you'll be happy. If any issues arise try to find a good contact at Dell as Customer care is awful but others there are quite decent.

cac2889

03 March 2003, 05:35 AM

Originally posted by ggg
Dell should just fire all their totally usless, lying, rude customer care staff and replace them with technical staff.
Please Tell us how it goes with Uni Dell rep

cac2889 good luck with you new box, I'm sure you'll be happy. If any issues arise try to find a good contact at Dell as Customer care is awful but others there are quite decent.

Thanks...Its funny you should say that. After the research I have done I have talked to a lot of people there, some of who are technical specialists and know what they are talking about, and have gotten many numbers. I should be in good hands.:thumbsup:

Whatever I can't figure out and fix I'm sure they will be able to handle. I asked them some pretty specific questions and they didn't have to take a second to answer, where most would say "would you hold while I look up the (generic) answer for you." To me, Dell was the best place to go because they still do have the best customer service out there, which says a lot for the other companies (HP/Compaq for example, in which I have had one hell of a hard time with them and would NEVER recommend getting a computer from them no matter WHAT you are into).

Thanks again for you opinions...I appreciate them!

amygdalae

03 March 2003, 05:51 AM

Originally posted by GregHess
Heh, is it too late to cancel the order?

If you can, should abandon the order and try and get a P4 system with the E7205 chipset. That way you'll get PCI-X and DC-DDR, which would allow you to purchase 2 gigs of ram, for the same price of the 1 gig you just purchased.

If not, oh wells.

Dude, I'm with greg. Change your order and get a dual-DDR 7205 box. intel is phasing out their RDRAM chipsets and DDR is much cheaper. The 7205 also has alot of nice extra features built into the chipset. Listen to Greg! Dont want to be stuck with all of that crap expensive RDRAM. Chances are they will fill your box too. i.e. if you have four RIMM slots, they will give you 4x256MB RIMMs - so your chances to upgrade will be limited. Not to mention, the 7205 boards usually have around 6 mem slots yes?

amygdalae

03 March 2003, 05:52 AM

Doh and I bet they are scalping that R9700Pro also since the 9800Pros are out...

cac2889

03 March 2003, 06:13 AM

Originally posted by amygdalae
Doh and I bet they are scalping that R9700Pro also since the 9800Pros are out...

Oh yeah...don't worry...I saw that the 9800Pros are out. I looked at the specs and figured, "I'll just upgrade later." My old computer was BEYOND repair and I have been without a box for almost 1 1/2 months, so I really couldn't wait any longer. As for the RDRAM and the dual-DDR, I'm guessing you are refering to the Precisions. I purchased a Dimension 8250 (If this makes no sense, just laugh...I'm not nearly as intelligent on these things as most people here are). I agree with you on the RDRAM, but I didn't have an option choosing a different chipset or a different type of ram. As for upgrading the RAM, I have 6 mem slots, capable of adding another 512 later. I'm not really worried about that right now though. I'm in my Computer Science phase of college right now with a side of 3d graphics. The heavy 3d graphics will come later. And of course, there's the fact that I really couldn't afford anything else. Oh well...the typical life of college student in debt. :shrug:

EDIT Oh yeah, I really have no freakin' clue what the difference is, but the chipset on the box I bought is the Intel 850E Chipset (if this isn't good, just keep the ewwwws silent.)

kwshipman

03 March 2003, 06:48 AM

Here is my problem with Dell.

http://members.fortunecity.com/kwshipman/Untitled-1.jpg

This is a reimburcement that I have been working on sence October! (they lost my origional order, as in they sent it to the wrong city) Still have not received a refund or exchanged merchandice. Every time that I talk to some one overthere they say "I will have everything takencare of, you shoud receive your refund/merchandise within the next 2 - 3 weeks." I have gotten that comment every two to three weeks sence October. ANd now it looks like I wont receive it this week either. I mean just look at thoes dates! It says that it should be delivered on the 11-13th, but hasent even made it past the first step! AND this is for two items that according to their website ship the same day! I am so unbeleivably mad at these people I can hardly contain it.

IF you order from dell, be warned! if their is a problem that is their fault, dont expect them to fix it, just accept the fact that you lost your money.

:thumbsdow :thumbsdow :thumbsdow :thumbsdow :thumbsdow

GregHess

03 March 2003, 01:11 PM

Thanks...Its funny you should say that. After the research I have done I have talked to a lot of people there, some of who are technical specialists and know what they are talking about, and have gotten many numbers. I should be in good hands.

Try talking to individuals who deal with dell on an individual as well as bulk businesses. You'll find that lately Dell's tech support has gone completely to crap, especially on the individual end. Their a bit better on the large purchases, as you can hold some things over their head (like the entire university's contract) to get them to actually follow warranty procedures.

Just remember...

If you purchase a dell DO NOT...

1) Try and replace the PSU.
2) Try and replace the motherboard.

Either option 1 or 2 will result in a physically damaged system. Dell does not adhere to industry standard ATX specifications, and using ATX standard parts in their boxes will destroy components.

As long as you only go through dell for upgrades you should be fine.

Tex3D

03 March 2003, 06:22 PM

Not only have I used Dell Tech for my work related troubles, but one of my best friends is a LEVEL 3 ( I think) escalation team tech and I can assure you that DELL tech support SUX ASS.

These guys are usually nothing more than computer enthusiasts with a generic training that get dumped into the call centers.

My buddy is a nice guy and all, but he doesn't know shit from shinola about computers and he's at the top of the heap.

Be warned ....Be alert...Be afraid

:eek:

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