The results overall showed significant improvement in the experience of patients in key areas relating to infection control.

But there was criticism of other areas including the hospital’s car parking services and communication.

More than 400 respondents took part in the Ashford and St. Peter’s survey. All patients were over 16 years of age and had spent at least one night in hospital.

Trust chief executive Andrew Liles said: “Improving the patient experience is a top priority for us.

“And that’s why, in response to this year’s inpatient survey results, we are publishing the plan of improvements we intend to make during the coming year and then to give updates on our progress.

“This year’s survey shows that out of nine general areas, we have scored about the same as other NHS hospital trusts in the country which is reassuring, and includes patients’ overall experience.

“We have scored higher than average in several individual areas but what this survey is telling us is that patients are still not content with some of the non-clinical aspects to hospital care.

"Our patients deserve a positive all round experience, from the minute they arrive to the minute they leave our hospitals and this plan is a big step in that direction.”

Some of the areas the trust is looking to improve include ward accommodation, noise reduction at night, toilet areas and the quality of food.

Mr Liles said: “During the coming year we will be spending around £10m on making these improvements.”

Compared to last year’s survey, patients have reported significant improvements in waiting times in A&E, being given a choice of hospital for their first appointment and waiting times for planned surgery.