Delivery Information

How do you ship your
orders?

We ship certain heavy items such as treadmills, dumbbells etc.
by ground couriers while other light items are shipped by air. We deliver most
of our orders through our delivery service - courier partners such as Bluedart,
FedEx etc. For a few remote locations where there is no other courier service
available, we use India Post to deliver your orders.

Do you ship to
international locations?

We currently ship only within India and do not ship to any
international location.

How much time does it
take for an order to be delivered?

We try to deliver your order within 2-3 working days
post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru,
Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we try to deliver
between 2-5 business days. Delivery by ground takes a little longer than air
couriers. Ground-shipped orders are delivered to you between 5-7 business days
post-dispatch. Deliveries to very remote locations such as North East may take
up to 7 business days or longer, depending on the location's geographical
constraints.

How can I track my
order?

As soon as we ship your order, you receive an e-mail
notification with a link to track your order. You can also access this
information from your 'My Account' section at the top right corner on our
websitewww.imindyourhealth.com. Online tracking
usually goes live within 24-48 business hours post shipping.

We deliver an order free of cost at your doorstep for all orders
above Rs 500. We bear all the Octroi/sales tax and there is no additional shipping
charge that you have to pay at the time of the delivery.

However, if you order
amount is less than Rs 500, a minimum shipping charge of Rs 50 is applicable.

Note: Certain
additional procedures like state-wise taxes may apply to your order depending
upon you order type, the utility of your order, the order size and the
state/region the order is being delivered to.

Why dispatch of heavy
products take more than the expected time?

Certain times waybill/road permit is required for heavy products
transferred from one state to another so, if you don't fall under this,
consider yourself lucky!!

Dispatch of heavy
products take more than the expected time:

l. Firstly, the fulfillment of your order may require a certain
road permit/declaration/inward form to be filled,which can either be downloaded
from the respective state's sales tax website or one has to physically go to
the nearest sales tax office to procure the above.

2. Also, at times entry taxes as per the Commercial Tax
Government rules are levied by the respective state where the goods are shipped
(However, it might vary from product to product.)

3. The customer is liable to fill road
permit/declaration/inward form and/or pay the entry tax to fulfill the order.

4. The failure of filling the form or not paying the entry tax
leads to shipment hold, which eventually may lead to order cancellation &
refund.

5. Hence, to have a smooth product dispatch process, form
filling and payment of entry taxes wherever required plays a major role.