If you’re a small business, based at home and relying on consumer broadband, now might be the time that you need the assurance and reliability of business broadband.

Or maybe you’re using broadband more than you expected so you want to upgrade to unlimited business broadband. And if BT Infinity business fibre has just arrived in your area you’ll likely be itching to trade-up to superfast broadband, especially as you'll get up to 76Mbps.

Whatever the reason, we make upgrading really simple. Just check your phone number, see what you can get, and order what you want. And don’t worry about waiting until your contract runs out before you upgrade: you can do it whenever you want without any penalties.

Upgrade your broadband and we’ll wipe the slate clean and start you off with a new contract.

Included as standard

BT Business Smart Hub

Connect your office and enabled devices to the internet with the new BT Business Smart Hub. And rely on our strongest and most efficient wi-fi signal ever.

Smart Scan technology will always find you the best connection. And the BT Business Smart Hub is already set up for increases in network speed, upgrades and more devices as they become wi-fi enabled. So you get the performance you can count on, now and in future.

(There’s an £8.50 delivery charge).

Access to 5 million BT Wi-fi UK hotspots

Get free, unlimited data when you're connected to a BT Wi-fi hotspot.

As the account holder, you get one free BT Wi-fi unlimited subscription - worth £15 a month - which you can start using as soon as you get your order confirmation (that’s right: before we’ve even connected your broadband!).

BT Sport app for smartphone and tablet

Enjoy the BT Sport app, for your personal, non-commercial viewing of unmissable live sport on your smartphone or tablet.

The BT Sport app is available to new BT Business customers taking Premium Broadband, Unlimited Infinity, or Premium Infinity. When you’ve placed your order, you’ll get an early kick-off: we’ll email you your BT ID and password so you can download the app and start watching straightaway.

As well as the BT Sport channels, you’ll also be able to watch Box Nation and exclusive live sporting action like the Premier League, UEFA Champions League, and the Aviva Premiership Rugby.

Designed to be enjoyed on a smartphone or tablet, you can’t connect it to - or watch the BT Sport app through - a TV or web browser.

The BT Sport app is available on iOS, Android, and Windows 10 devices.

If you’re using an iOS or Android device, you’ll also be able to relive those edge-of-your-seat moments or watch multi-angle replays with our enhanced video player, which is available on major sporting events like the Premier League and Champions League games.

And if you make use of the 5 million-plus BT Wi-Fi hotspots around the UK, you’ll be able to watch without eating into your data allowance.

Microsoft Office 365 with 1TB of cloud storage

Access to Office applications online so you can create and access documents anytime, anywhere on any device.

You’ll get a single user licence for MS Office 365 Business Essentials (for the length of your broadband contract) worth £5 a month when you buy Premium Infinity

This gives you access to –

1TB of storage for your documents with OneDrive for Business

Business-class email with 50GB storage

Access to Professional Office applications online so you can create and access documents anytime, anywhere, on any device

PC and Mac support 24/7

Technical support for your broadband and up to 3 PCs or Macs, 24 hours a day.

You’ll get BT Tech Heads included as standard with Premium Broadband and Premium Infinity, giving you remote technical support on a wide range of IT issues for up to 3 computers (PCs or Macs).

We call our IT experts the "BT Tech Heads". They'll help you with a wide range of IT problems, not just broadband. And when things get tricky, we can securely takeover your computer to sort out problems and show you what to do.

Our UK-based agents are available 24/7 and are free to call.

Upgrade your broadband at anytime

Change to any available superior service in your area, anytime you want.

If you are in a non-fibre area and you’re currently on standard broadband, you can upgrade to fibre as soon as it’s available at your address.

And if you want to upgrade from standard broadband (10GB) or standard Infinity (50GB) to a service with unlimited usage, you can do so at any time.

2. Use the Order now buttons to order the new broadband or fibre online

How do I buy more licences for my Microsoft Office 365 Business Essentials account?

Just call us on 0800 028 2075 and we’ll add more licences for you.

How easy is it to install fibre or broadband?

Very!

We do all the work at the exchange and in the street cabinet.

Depending on the product you order and the speeds available at your premises, you’ll either plug in the BT Hub yourself or we’ll send an engineer out to you.

The Hub comes with simple instructions so you shouldn’t have any problems. And if you’re an existing Infinity customer upgrading your package, you don’t need to do a thing – stick with your existing Hub, and we’ll take care of the rest.

Will I need a new router?

If you're a new customer, or you're an existing broadband customer and you've upgraded to superfast fibre broadband, we'll send you a brand new BT Business Smart Hub.

If you're an existing broadband or superfast broadband customer and you want to change your monthly subscription, but not the type of broadband (broadband or superfast broadband) you're using, then you can carry on using the hub you already have. This saves you the hassle of installing a new one.

Things you need to know

Legal stuff

Terms and legal stuff for you to download.

BT Business Broadband terms can be found at www.bt.com/terms under the Broadband and Internet Services dropdown in the menu.

Support

All of our Unlimited and Premium subscriptions come with Prompt Care service as standard.

This means that in the unlikely event that you have a problem, if you report it before 6pm we’ll aim to fix it by the end of the next working day, Monday to Saturday.

If we're late in fixing the fault, you may be eligible to claim £25 off your next bill through our Customer Service Compensation Scheme.

Here's the detail:

We aim to fix faults reported Monday to Saturday by 23.59 on the next working day.

You must have reported the fault to us (and have a fault reference number).
Make sure you claim within 90 days of us fixing the fault.
If your claim is successful, we'll credit your next bill with £25.
Check the full details of the scheme if you want to know more (and to read about the exclusions to it).
If you choose one of our plans with a data allowance: BT Business Broadband or BT Business Infinity, and you let us know there's a problem before 6pm, we'll aim to get it fixed within two working days.

Engineer appointments

If an engineer needs to visit your premises, you'll be able to choose an appointment between 8am and 1pm or between 1pm and 6pm, Monday to Friday. We don't make appointments for bank holidays.

The engineer will arrive to start the work during these times. They may not finish the work until after the end of the time slot.

If we don't need to send an engineer, your fibre broadband will start working at some point before midnight on the day of activation (we'll tell you about that when you place your order).

The BT Sport app is only available to new BT Business customers taking a Premium Broadband, Unlimited Infinity, or Premium Infinity service, either as a standalone purchase or as part of a package with a BT Business phone line.

BT Sport content is subject to change at any time.

The app is available for personal, non-commercial use and will only work on iOS 7 and above, Android OS 4.1, and Windows 10 smartphones and tablets. You can use the app to stream BT Sport programming on a maximum of two compatible devices at the same time.

You can start using the BT Wi-fi hotspots as soon as you’ve confirmed your order (that's right: you don't even need to wait for us to install your broadband!).

Just login with your '@btconnect.com' details and you'll be away.

99.99% reliability

Network reliability as of March 2015.

Microsoft Office 365 Business Essentials licence included as standard for the length of your contract with Broadband Premium, Infinity Unlimited and Infinity Premium subscriptions

BT Business Broadband Premium, BT Business Infinity Unlimited, BT Business Infinity Premium all include one user licence for Microsoft Office 365 Business Essentials at no extra cost for the length of your contract. Read more about it here. This gives you access to Professional Office applications online, so you can create and access documents and business-class email securely anytime, anywhere - on any device.

Because Office 365 is run from the cloud you won't need to worry about updating to a new version - ever. All that is taken care of, so you'll know you're always using the most up-to-date versions of programs like Word and Excel.

You can easily upgrade to Microsoft Office 365 Business Premium for just an extra £4 each month. You can add more licences for either Microsoft Office 365 Business Essentials or Microsoft Office 365 Business Premium if you need to.

Extra IT support with Tech Heads with Premium products

You'll get BT Tech Heads included as standard with BT Business Broadband Premium and BT Business Infinity Premium, giving you technical support on a wide range of IT issues for up to 3 computers. This is on top of the Prompt Care you'll receive for any broadband faults.

We can help you with a whole range of broadband and IT questions and issues. And when things get tricky, we can securely takeover your computer to sort out problems and show you what to do.

Tech Heads is available 24/7 and it’s free to call.

Tell me more about the speeds I can get with superfast fibre broadband

There are several factors that can affect your speed, including:

Distance between your premises and your telephone exchange
Distance between your installation point and the green cabinet in the street
The condition, length, and amount of your internal wiring
The equipment you're using
You'll get a more consistent speed with fibre broadband than you would with standard broadband.

Speed may vary at certain times. See our terms & conditions for details.

BT Business Infinity and BT Business Infinity Unlimited

Speeds based on BT Infinity and BT Infinity Unlimited average customer speeds and UK average standard (ADSL) broadband speed from Ofcom broadband research conducted in May 2013, and published in the August 2013 Ofcom report.

BT Business Infinity Premium

Speeds based on BT Infinity Premium average customer speeds and UK average standard (ADSL) broadband speed from Ofcom broadband research conducted in May 2013, and published in the August 2013 Ofcom report.

What you need to get online with superfast fibre broadband

To get superfast fibre broadband you’ll need a BT phone line. If you've already got standard broadband installed on it we'll just upgrade the service to superfast fibre broadband, if it's available.

The UK's favourite business broadband

Based on market share. Business broadband market size taken from Ofcom Communications Market Report 2013 - 1st August 2013.