Apple Mobile Device service will not start!

itunes 7.5 When I connect my iphone I get an error in iTunes saying: "This iPhone cannot be used because the Apple Mobile Device service is not started." When I run services.mcs and try to start the service I get a prompt saying "The Apple Mobile Device service on Local Computer started and stopped." I have tryed removing Apple Mobile Device service and reinstalling iTunes and I get the same results. Someone please help, what good is an iPhone that I can't sync.

I get the following error in the application event log:The description for Event ID ( 0 ) in Source ( iPod Service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Service started.

I have the same problem. The Apple Mobile Device shows up as stopped. When I try to start it stops immediately. I'm trying to set up my new iPhone but can't due to this problem. I uninstalled iTunes and reinstalled it (7.5) from the Apple site but the problem persists.

Just uninstalling iTunes does not remove a broken Apple Mobile Device support driver; you have to do that separately. Uninstalling Quicktime assures you have the latest version of it when you reinstall.

It sounds like McAfee was blocking the connection. You may be able to configure it to allow it.

I don't particularly like McAfee, I like Symantec (Norton) even less. I'm currently using PC-Cillin (Trend Micro). But check the McAfee site for a workaround. Or look for the "white list" of allowed applications.

Watch out for McAfee!If you have it, right click on the McAfee logo in the system tray, then select Firewall Settings. Select the Internet Applications tab and you'll probably see that Apple Mobile Device Service is blocked. Switch it to Full Access. It will work fine.

Had to work this out Xmas morning. Apple suggests uninstalling / reinstalling. Check firewalls first!

Same thing here - spent an hour on Christmas figuring this out. As usual, Apple Support is not very helpful at all. Thank goodness for the discussion groups.

Specifically, under McAfee Firewall Program Permissions settings, Apple Mobile Device Service has to be set to "Full Access" - not just "Outbound Only" ('outbound' works on iPod Nano). I don't like giving any app full access through my firewall, but it's apparently the only way the new iTouch will work.

More Like This

Retrieving data ...

This site contains user submitted content, comments and opinions and is for informational purposes only.
Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums.
Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.