The 9-1-1 Communications Center has
evolved into a Central Dispatch Center that includes 43 employees,
consisting of thirty two telecommunicators, five supervisors, two computer technicians, one office administrator, the Director and the Deputy Director.

The 9-1-1 Communications Center dispatches for 30
police agencies, 18 fire departments and 9 emergency medical ambulance services
with units spaced troughtout the county. In 2013, approximately 273,000 phone calls were received. 296,563
police calls, 8,002 fire calls and 46,157 medical calls were dispatched. Located within the Michigan State Police post at Corunna and Linden Roads, the 9-1-1 Communications Center dispatches Police, Fire & EMS to citizens in the greater Genesee County area, excluding the City of Flint and Fenton.

In 1972 the concept of a centralized dispatch system for police and fire services was born through the efforts of (the late) Mt. Morris Township Police Chief Charles Dunlay and the Michigan State Police.

Through their efforts and cooperation, an addition was built on the rear of the old State Police Post located at I-75 and Corunna Road to house this service. In the beginning the Genesee County Central Dispatch was responsible for answering telephones and dispatching of services to 6 police agencies and 7 fire departments.

The citizens in those areas were advised to call a seven-digit number, which exists to this day as a part of our Emergency Answering system. In mid-1973 the operation began with one State Police Sergeant (current Director Lloyd R.
Fayling) and 13 State Police dispatchers.

As the system progressed and more agencies / communities became involved there was significant growth. In 1986 when the State 911 Enabling Act came into affect all communities in Genesee County chose to take part with the exception of the City of Fenton.

In the early 1990's the Michigan Department of State Police was strongly encouraging the local units to take over the operation and at that time (1992) the Genesee County 9-1-1 Consortium was born in conjunction with the Urban Cooperation Act and the Emergency Telephone Service Enabling Act.