28 Questions from the Community

Yes, the A720 shower arm diverter can be used with the Moen 3867.

The Moen 3867 is threaded on both ends for proper installation. Cutting the slide bar is not advised as it will void the warranty and may prevent proper installation.

Can the slide bar be cut shorter?

A. The Moen 3867 is threaded on both ends for proper installation. Cutting the slide bar is not advised as it will void the warranty and may prevent proper installation.

The Moen 3867 is not recommended to be used as a grab bar.

Can the slide bar function as a grab bar?

A. The Moen 3867 is not recommended to be used as a grab bar.

The hose has a vacuum breaker that allows you to connect your shower arm.

Will the hose screw directly onto my shower arm mount?

A.

The hose has a vacuum breaker that allows you to connect your shower arm.

The Moen 3867 bracket doesn't rotate, but acts like a holder for the hand shower.

Can the hand held shower be pointed down while on the slide bar?

A. The Moen 3867 bracket doesn't rotate, but acts like a holder for the hand shower.

The Moen 3867 can be used with a Posi-Temp tub spout as long as the tub spout has a diverter.

Can the Moen 3867 be used in conjunction with a tub spout?

A. The Moen 3867 can be used with a Posi-Temp tub spout as long as the tub spout has a diverter.

The Moen 3867 has a water stop in it, you do not need any silicone.

Does this item have a self seal on the wall attachments, or does it need to be siliconed to keep water out?

A. The Moen 3867 has a water stop in it, you do not need any silicone.

The Moen 3867 does require a handle trim and valve to operate it. This would need to be purchased separately.

Doesn't this require some kind of valve and trim assembly?

A. The Moen 3867 does require a handle trim and valve to operate it. This would need to be purchased separately.

Yes, the part number for the hand shower is 128875 and the hose is A726.

Can I order the hand shower and the hose separately?

A. Yes, the part number for the hand shower is 128875 and the hose is A726.

The Moen 3867 does not include any rough in valves. It can be used with either a pressure balance or a thermostatic valve.

Is the Moen 3867 pressure balanced or thermostatic?

A. The Moen 3867 does not include any rough in valves. It can be used with either a pressure balance or a thermostatic valve.

Yes, the Moen 3867 handheld shower is able to be removed from the slide bar.

Is the hand shower removable from the slide bar?

A. Yes, the Moen 3867 handheld shower is able to be removed from the slide bar.

From center to center of the mounting brackets the slide bar is 30-5/8".

What is the length of the slide bar?

A. From center to center of the mounting brackets the slide bar is 30-5/8".

The Moen 3867 connects to the wall with non-metallic brackets but are very sturdy.

Are the brackets which attach to the wall made out of metal or plastic?

A. The Moen 3867 connects to the wall with non-metallic brackets but are very sturdy.

The Moen 3867 has a 5/8" diameter

What is the diameter of the slide bar?

A. The Moen 3867 has a 5/8" diameter

On the Moen 3867, the elbow and hand shower are plastic. The rest of it is constructed from metal parts.

Which parts of this unit are actually metal?

A. On the Moen 3867, the elbow and hand shower are plastic. The rest of it is constructed from metal parts.

Yes, the Moen 3867 is ADA compliant.

Is this ADA compliant?

A. Yes, the Moen 3867 is ADA compliant.

The Moen 3867 is the standard flow rate 2.5 GPM while the 3867EP is the eco performance, low flow option, at 2.0 GPM.

How does the 3867 compare to the 3867EP?

A. The Moen 3867 is the standard flow rate 2.5 GPM while the 3867EP is the eco performance, low flow option, at 2.0 GPM.

The Moen 3867 has four different spray functions, massage, vigorous, full and combination and is 2.5 GPM. The Moen 3870 has four different spray functions full coverage spray, targeted rinse/cleaning, heavy rinse and mist and is 2.0 GPM.

Can you explain the differences between 3867 and 3870?

A.

The Moen 3867 has four different spray functions, massage, vigorous, full and combination and is 2.5 GPM. The Moen 3870 has four different spray functions full coverage spray, targeted rinse/cleaning, heavy rinse and mist and is 2.0 GPM.

From center to center of the mounting brackets the slide bar is 30-5/8".

What is the length of the slide bar?

A. From center to center of the mounting brackets the slide bar is 30-5/8".

The Moen 3867 is the standard flow rate 2.5 GPM while the 3867EP is the eco performance, low flow option, at 2.0 GPM.

How does the 3867 compare to the 3867EP?

A.

The Moen 3867 is the standard flow rate 2.5 GPM while the 3867EP is the eco performance, low flow option, at 2.0 GPM.

The Moen 3867 is not recommended to be used as a grab bar.

Can the slide bar function as a grab bar?

A.

The Moen 3867 is not recommended to be used as a grab bar.

Yes, the A720 shower arm diverter can be used with the Moen 3867.

Can this be used with the A720 shower arm diverter?

A.

Yes, the A720 shower arm diverter can be used with the Moen 3867.

Yes,the Moen 3867 handheld shower is able to be removed from the slide bar.

Is the hand shower removable from the slide bar?

A. Yes,the Moen 3867 handheld shower is able to be removed from the slide bar.

Yes, the part number for the hand shower is 128875 and the hose is A726.

Can I order the hand shower and the hose separately?

A.

Yes, the part number for the hand shower is 128875 and the hose is A726.

The Moen 3867 can be used with a Posi-Temp tub spout as long as the tub spout has a diverter.

Can the Moen 3867 be used in conjunction with a tub spout?

A.

The Moen 3867 can be used with a Posi-Temp tub spout as long as the tub spout has a diverter.

The Moen 3867 does not include any rough in valves. It can be used with either a pressure balance or a thermostatic valve.

Is the Moen 3867 pressure balanced or thermostatic?

A.

The Moen 3867 does not include any rough in valves. It can be used with either a pressure balance or a thermostatic valve.

The Moen 3867 connects to the wall with non-metallic brackets but are very sturdy.

Are the brackets which attach to the wall made out of metal or plastic?

A.

The Moen 3867 connects to the wall with non-metallic brackets but are very sturdy.

The Moen 3867 has a water stop in it, you do not need any silicone.

Does this item have a self seal on the wall attachments, or does it need to be siliconed to keep water out?

A.

The Moen 3867 has a water stop in it, you do not need any silicone.

Product Reviews

Rated 5 out of
5 by
Kathy13204 from
Truly DelightedMy former product gave out after 13 years. It was great to find the very same replacement product after such a period of time

Date published: 2014-02-06

Rated 5 out of
5 by
Ellena from
Love itThe different functions of this shower head makes it amazingly versatile. Full directed spray is forceful and easily rinsed shampoo out of your hair. Massage setting feels great. Easy to rinse out the shower too!

Date published: 2013-12-15

Rated 4 out of
5 by
RedBoat from
Hand ShowerReally nice unit, but why does it not come with the fitting to connect it directly to the pipe coming out of the wall? It really needs to have that fitting provided with the unit to make it a "complete" unit!

Date published: 2013-12-03

Rated 2 out of
5 by
valery111 from
NOT chrome...I had two of these in oil rubbed bronze I bought in 2009, now in 2013 coating is pealing off. The weight is nice and I still very much like the fixtures.
In 2012 I bought the same fixture in chrome for a different bathroom. It's terrible, has no weight to it, very flimsy and plastic. Extremely disappointed. I had in installed while I was away and wish I would of opened the box rather than assume it was the same quality as the bronze ones.
Don't buy the chrome.

Date published: 2013-10-10

Rated 5 out of
5 by
gobstopper from
Nice Shower AccessoryGot this for a bathroom remodel. Works great. There are a few plastic parts where I expected metal but all in all should be an issue. Installed easy and should hold up.

Date published: 2013-07-25

Rated 5 out of
5 by
vkreed from
Great product!This handheld shower looks great in my new shower - it has a good quality look and feel to it, and is so much nicer than anything you can get at one of the big box stores. The extra long 69" hose is just wonderful - I've never had one this long before and don't know how I ever lived without it. Ordering through FaucetDirect.com saved me a considerable amount over and above our local plumbing supply store too. Can't say enough good things about them and Moen!

Date published: 2013-06-11

Rated 5 out of
5 by
TennisGirl57 from
Love this Sprayergreat water pressure, attractive item, love my new shower and this sprayer

Date published: 2012-12-05

Rated 4 out of
5 by
ModestoElaine from
shower headI love the color and function of this product. However, when the shower head was installed it leaked. I had to contact FaucetDirect for a replacement. You replaced it immediately, no questions. Great service! I only wish it had not been faulty in the first place.

Moen

Moen’s fascination with water catalyzed thoughtful design, meaningful innovations and exceptional reliability in plumbing fixtures. Over the past five decades, Moen’s faucets and plumbing fixtures established themselves as a top manufacturer worldwide. For the customer looking for professional plumbing fixtures, at an affordable price, Moen manufactures only the best quality and functionality.

Moen Moen Collection

From finishes that are guaranteed to last a lifetime, to faucets that perfectly balance your water pressure, Moen sets the standard for exceptional beauty and reliable, innovative design

Warranty Info

Moen Limited Lifetime Warranty

Moen® products have been manufactured under the highest standards of quality and workmanship. Moen warrants to the original consumer purchaser for as long as the original consumer purchaser owns their home (the "Warranty Period" for homeowners), that this faucet will be leak and drip-free during normal use and all parts and finishes of this faucet will be free from defects in material and manufacturing workmanship. All other purchasers (including purchasers for industrial, commercial and business use) are warranted for a period of 5 years from the original date of purchase (the "Warranty Period" for non-homeowners). This warranty is applicable only to faucets purchased after December 1995 and shall be effective from the date of purchase as shown on purchaser's receipt. Faucets purchased prior to December 1995, Moen warrants to the original consumer purchaser that this faucet will be leak and drip free during normal domestic use for as long as you own it. If this faucet should ever develop a leak or drip during this time, Moen will FREE OF CHARGE provide the parts necessary to put the faucet back in good working condition.

Moen warrants to the original consumer purchaser all other aspects of this faucet to be free from defects in material and workmanship for two (2) years from date of purchase except for decorator finishes which are warranted for (1) year from date of purchase. A replacement for any defective part will be supplied free of charge for installation by the consumer. Defects or damage caused by the use of other than genuine Moen parts are not covered by this warranty.

If this faucet should ever develop a leak or drip during the Warranty Period, Moen will FREE OF CHARGE provide the parts necessary to put the faucet back in good working condition and will replace FREE OF CHARGE, any part or finish that proves defective in material and manufacturing workmanship, under normal installation, use and service. Replacement parts may be obtained by calling 1-800-BUY MOEN (1-800-289-6636), or by writing to the address shown below.

Moen Incorporated25300 Al Moen DriveNorth Olmsted, Ohio 44070-8022

Proof of purchase (original sales receipt) from the original consumer purchaser must accompany all warranty claims. Defects or damage caused by the use of other than genuine Moen parts are not covered by this warranty.

This warranty is extensive in that it covers replacement of all defective parts and finishes. However, damage due to installation error, product abuse, product misuse, or use of cleaners containing abrasives, alcohol or other organic solvents, whether performed by a contractor, service company, or yourself, are excluded from this warranty. Moen will not be responsible for labor charges and/or damage incurred in installation, repair or replacement, nor for any indirect, incidental or consequential damages, losses, injury or costs of any nature relating to this faucet. Except as provided by law, this warranty is in lieu of and excludes all other warranties, conditions and guarantees, whether expressed or implied, statutory or otherwise, including without restriction those of merchantability or of fitness for use.

Some states, provinces and nations do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state, province to province, nation to nation. Moen will advise you of the procedure to follow in making warranty claims. Simply write to Moen Incorporated using the address above. Explain the defect and include proof of purchase and your name, address, area code and telephone number.