bbeettaa wrote:Was it? I had a new infinity package in mid-May and I wasn't offered this?

Please could you tell me how I go about arranging this,

On the XL Note, yes correct that is the top TV package but that's irrelevant - it's still free!

Many Thanks.

Being frank, you're wasting your time being concerned with what Virgin Media customers get because BT has no control over it. Once VM and BT signed a wholesale deal giving VM access to the channels, it became a matter solely for VM how they priced the channel.

You're better contacting BT direct - this is a user to user forum - and asking them what you were entitled to and requesting thet they review any recording of the sales calls to ensure you were offered everything you should have been.

Re: BT Sport HD free on Virgin Media XL

bbeettaa wrote:Was it? I had a new infinity package in mid-May and I wasn't offered this?

Please could you tell me how I go about arranging this,

On the XL Note, yes correct that is the top TV package but that's irrelevant - it's still free!

Many Thanks.You signed up for Infinity. You needed to sign up for BT Sports and HD was included. If you want BT Sports now you can have that free with Infinity but you will need to pay extra for the HD.Virgin have their own packages and have BT Sports on a wholesale basis. If they wish to offer their top package HD & SD free then that is upto Virgin. The majority of Virgin customer has to pay £12/£15 pm for BT Sports so not sure where you get the "irrelevant" from.