My VCU Health FAQs

2. What can I do with My VCU Health?
My VCU Health allows you to actively participate in your own health care on your own schedule. With your secure login you can:

Send and receive secure messages with your health care team

Request prescription refills and view your medication list

Request appointments with current providers

Find new providers and request an appointment with them

View upcoming appointments

Read your provider’s notes from an office visit about your care and treatment

Be directed to health-education websites endorsed by VCU Health providers

Pay your bill

3. What information can I see?
My VCU Health allows you to see and share your private health information with others in your life. With your secure login you can see:

Your allergies

Lab results (available immediately when completed)

Radiology test results (available 4 days after official report is completed)

Pathology test results (available 4 days after official report is completed)

Blood pressure results

Your medications

Immunizations documented at VCU Health hospitals and clinics

List of active and resolved health issues

Office notes

Hospital discharge notes

Transition of care documents

5. Will I be able to see information from my appointment last year?
Yes, current information is posted immediately. Outpatient visit notes are available as far back as June 9, 2015.

Before 2004, most of VCU Health’s patient medical records were on paper. Information older than that is not available through My VCU Health. We are working each day to add features and give you greater access to your private health information. If you need information that is not available on My VCU Health, call our Health Information Management team at (804) 828-4423.

6. Can my child have a My VCU Health account?
Absolutely! Children, from birth until their 13th birthday, can have a My VCU Health account, they just cannot manage it themselves. These accounts are managed by legal proxies (parents, legal guardians, etc.). You can enroll as a proxy for your child at their next appointment or visit. Anyone between the ages of 13 and 18 can not have access to My VCU Health unless special circumstances exist. Contact your VCU Health provider for more information.

7. Is my health information secure with anyone I share it with?
Yes. We care about your privacy. Only you, and anyone you give proxy access, may have access to your health information on My VCU Health. A proxy is someone who has the authority, either legally or with expressed permission of an independent adult, to view private health information.

8. How do I share My VCU Health account with another adult?
It depends on what type of legal responsibility you have. In most cases, a permission form is needed prior to granting access. You will need to know the email address of the adult you wish to grant proxy access to. Call Health Information Management at (804) 828-5501 to discuss your options.

9. Why can’t my teenager have a My VCU Health account?
Under Virginia law, some health information about minors has additional privacy protections. Technical limitations in protecting this specific information do not allow anyone between the ages 13 and 18 to have My VCU Health access for themselves or any proxies.

10. How do I know if I have a message?
You will receive an email whenever your health care team sends a message to your My VCU Health account. For security reasons, the email will direct you to the My VCU Health home page where you can login to your account.

11. I need more help. What can I do?
Click on your name in the top right corner of your personal My VCU Health home page. A help feature is available there. If you need more assistance, contact our Health Information Management team at (804) 828-5501.

For questions about the information you see in My VCU Health, please contact your VCU Health provider or our Health Information Management at (804) 828-5501.

For any other issues, please call Cerner HealtheSupport at 1-877-621-8014 toll free, 24 hours a day, 7 days a week.