City Uni talk: User-centred government links

Thank very much for your time yesterday. I really enjoyed visiting City Uni again.

I mentioned a lot of different websites and links. If anyone wanted to read more about those thing, here are some links to the things I mentioned.

Home Office Digital Data and Technology

If you’re interested in reading more about the work we do in Home Office Digital Data and Technology have a look at our department blog.

I mentioned the Electronic Visa Waiver project I worked on for citizens from Kuwait, UAE, Oman, and Qatar and how we launched the service using a “private-beta”. This allowed us to do summative usability testing, of the whole system, end-to-end. I wrote a short blogpost about the project. It mentions some of the real-world “aaaagggggggh” moments.

User centred government

The most useful things produced by GDS are the GOV.UK Service manual. This is like the user centred design “playbook” for people working in government. It’s a great mine of knowledge to combine with your HCI knowledge.

Content evaluation

A really handy, useful way to evaluate language is putting it in front of the user, and ask them to highlight with one highlighting pen the words that are important, and – with another pen the words that they don’t understand.