If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

New Life to Dining Room!
The Lourdes 8-light fixture has given a new, airy and updated look to our traditional dining room. It was packed very well, so it arrived not only quickly, but in perfect condition; and it was easy for my husband to install. We are very pleased with this purchase.
July 16, 2015

Subtely stunning!
After a lot of searching a chandelier for our kitchen in our new home, and I mean a lot of searching, I decided this was the one I wanted. We got the 8 light Lourdes. It is absolutely beautiful in our kitchen and receive compliments every time we have people over. I was looking for something with that industrial, medieval look, but also pretty and modern. This was exactly it. It was easy to install and we LOVE The design the light shadows make on the ceiling at night when all lit up. We used a dimmer for our light switch and this helps the chandelier create different moods perfect. We love this!
June 29, 2015

Good quality!
I love this chandelier! I bought the 12-light size and it looks beautiful in my dining room. I was nervous to purchase it (and almost didn't) based on some reviews saying the quality was poor but I don't think that at all (and I'm quite picky about quality). I think it's gorgeous quality and really great for the low price. I put 40-watt bulbs in and it was REALLY bright due to being so many - I changed them out for 25 watt bulbs and it was much better. Highly recommend!!!
May 23, 2015

Poor quality
This is the first product from Ballard that I have found to be of poor quality. It does not hang plumb. As mentioned by another reviewer, the chain connectors are extremely thin and flimsy. But, most importantly, the 8 candle light holders are crooked, some slanted out, some slanted in. It is not possible to screw in lights so that they are straight. In order to improve the look, I ordered drum shades from Ballard, which, incidentally, are beautiful, good quality, and well made. Unfortunately because the candle light holders are crooked, it's impossible to get the shades straight. While Ballard has an excellent return policy, having already paid an electrician to hang it, I would have to incur the cost of hiring him back to remove it, not to mention he had to shorten the wiring to accommodate my 8-foot ceiling. So I am keeping the fixture but am not happy about its poor quality.
May 16, 2015