Comcast's Response and Support during the North Bay fires

Comcast is working in partnership with local authorities, as well as utility and other infrastructure and service providers to ensure that our restoration efforts can take place quickly, while working within safety guidelines and other incident response protocols

Important Note: The fires have caused widespread power failures that disrupt Xfinity services. Even when the power is restored, Xfinity services may still not be working. This is because power lines and Xfinity lines do not always travel the same path. We are working as quickly as possible, within safety guidelines, to restore services.

Customer Support

During this crisis, Comcast will NOT charge fees for early termination, late fees, relocation fees or any other fees related to damaged or lost equipment

We will work with our customers to resolve any issues they may be having as quickly and efficiently as we possibly can

If a customer wants to suspend XFINITY services for an extended period of time, but would like to retain use of mobile apps such as Stream TV, Connect, My Account, XFINITY Home, and more, we'll enable them to do so for up to four months and will significantly reduce their bills during this time