Reviews for Fox in Oakland

All reviews100%

4.7/10 Okay

Based on 22 reviews

Cleanliness

3.9

Comfort

4.1

Pickup/Dropoff

3.3

Value for money

4.1

Recent reviews

Most recent

2.8 Mediocre

Intermediate

Nov 29 2016

Pros: Easy drop off

Cons: Well you only have a three hour period. My flight was delayed and so my reservation got cancelled. She quoted me some huge quote for a car. So o went online and got a quote that was cheaper but still more expensive than my original quote. However, I had to wait an hour "to get my reservation in their system". Then I pay and walk out to the the car and tells me the full size cars are gone and she could give me a small car for 10% off. Craziest thing... she was trying to give my car to another person. But after they didn't want to spend the 15$ (which was more than 10%), I got my full size car... shady!!!

8.8 Excellent

SUV

Nov 14 2016

Convient comfort

Pros: Easy pick up and drop of. Very friendly and helpful staff.

Cons: The vehicle needed a better interior cleaning.

2.8 Mediocre

SUV

Nov 13 2016

Car was dirty, counter service took forever,

Pros: Nothing!

Cons: Everything! Car was dirty, took 1 hour to rent the car with only 1 person in front of me. Car was full of dents and dings. Just was a poor experience all around. Never will use them again.

6.0 Okay

Full-size

Oct 19 2016

Gas

Pros: Car did not have a full tank if gas

2.0 Poor

Compact

Oct 16 2016

Terrible Customer Service and Attitude

Cons: Their "system" was down and they were unable to accept payment from me as debit card. When I tried to pay with my credit card(s) they told me both were declined. This was odd since I had been using them for travel to date without interuption. They literally left me standing out in the rain with no car and no help. I took my business next door to Budget. They accepted my payment (the same card Fox declined?) for a bit more money but I had a car in five minutes of being at the counter and was on my way. I don't know what Fox is selling but it's not rental cars. Do yourself a favor and book ANY other car rental company for your travel needs.

2.0 Poor

Compact

Oct 2 2016

Cons: The was a mistake with my billing and credit card, they could not handle the situation appropriately, the woman at the car rental were rude and acted as if they iidnt care.

2.0 Poor

SUV

Oct 2 2016

Pros: Nothing i was ripped off for money with help because yoir jus a search engine which was your company poor excuse

Cons: I flew from Cleveland ohio to san Francisco California' with the horrible experience that you booked my car for Oakland California we were at the airport for three hours and head to it from another car company and you would not refund my money you don't even have a live person to help with the situation and the company Fox rental car was very nasty and would not help me not even their customer service number which you said which will take your call and then hang up on you and also tell you they have nothing to do with the situation

5.2 Okay

Full-size

Sep 27 2016

Pros: The pick up and drop off were easy.

Cons: The cars condition was pretty bad. It had all kinds of minor damage all around as well as a burn mark in the drivers seat. The front drivers side fender was slightly loose and not properly attached. The car also should have had a Key FOB to lock and unlock the door, we were only given a key. Overall not a happy customer.

Cons: After waiting over an hour I had to take a car that was 2 levels down from what I reserved and paid for because that was all they had. It was dirty inside and out, had high milage (37.5K). Tires were worn past the point of needing to be replaced, passenger front was broken and unusable. Back seat was so filthy I had to buy a beach towel to put on it so people could sit on it. NEVER RENT FROM FOX RENTAL CARS.

2.0 Poor

Full-size

Aug 2 2016

Cons: Car was not reserved. Had to wait an hour to get a car, which made me two hours late to my destination due to additional traffic at the later hour. Personnel were insolent and uncooperative in working to resolve my concerns and issues.

2.0 Poor

Standard

Jul 18 2016

FAIL FAIL FAIL

Pros: Counter person was nice and professional.

Cons: THERE WAS NO FULL SIZED VAN AVAILABLE. MESSED UP PLAN FOR 9 PEOPLE. WILL NOT USE NOR RECOMMEND TO ANYONE EXCEPT MY ENEMIES.

7.2 Good

Economy

Jul 18 2016

Cons: When we picked up the car we (and several other announced customers) had to wait 40minutes for a car to be brought: there were no economy car and the manager refused to upgrade us.

2.0 Poor

Standard

Jul 11 2016

Cons: Call customers in advanced to let them know that the car reserved is not even available

4.0 Mediocre

Economy

Jul 11 2016

Pros: Cheap. Mostly friendly staff.

Cons: Poorly trained and understaffed. Took 40 minutes to both check in and out. There was an error on my bill that I had to resolve inside. My car smelled like stale cigarettes.