after update to QRadar 7.3.1 Patch 3 the web console (httpd) is not working

Yesterday we upgrade the QRadar 7.3.1 Patch 2 to QRadar 7.3.1 Patch 3. After the upgrade the web console is not working. We reinstall the ssl certificates but the problem is not solved. From the log we can see that there is an errors: - unable to create HTTP client - host capabilities: code 404. - [Server Host Status Processor] com.q1labs.configservices.controller.ServerHostStatusUpdater: [ERROR] [NOT:0000003000][10.0.10.210/- -] [-/- -]Could not update status for host 10.0.10.210

1 reply

I would get a case opened for this issue so we can review the logs to figure out the error in detail. I took a quick look through the reported issues on our side to determine if this was known, but did not find anything based on the information posted.

Both Dwight and I answered a similar question a while ago for a 7.3.0 Patch 4 users (not your version) about the ServerHostStatusUpdater and some information to consider, but this is an issue where a log review in the support ticket will help determine the root cause of the outage as it could be network, transaction locks, time sync, or something else, but the logs will provide insight.

If this were my system, I would: 1. Gets logs from the Console appliance. 2. Open a case for this issue if your system is down, indicate that in your case: https://ibm.biz/qradarsupport 3. Attach the logs to your ticket. 4. A support representative will contact you.

Let me know if you have follow-up concerns or questions, but this issue is best resolved in a case.