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Case Studies

Real customers getting real results

Pharmacy Online

Back in 2013 Pharmacy Online were concerned they were running out of warehouse space and engaged us to redesign their layout. We did, and doubled their storage capacity! They have been very successful in the intervening years and outgrew that site. We helped them move into a new site this year. As usual we applied the principles of our High Performance Logistics Model, reviewed their processes and throughput in order to come up with a suitable layout and product slotting plan for the new site. We were able to redeploy the (free!) pallet racking left behind by the previous occupant and re-lay it to suit a single unit pick/pack operation and also provide the foundation for a future installation of a second level picking operation.

Idealair Group

Idealair Group are a rapidly growing supplier of fans, grilles, ducts and ancillary equipment to the ventilation and air-conditioning trade. Idealair Group are an ongoing project and one of the most comprehensive and complex projects we have undertaken. The work has involved a comprehensive process redesign and some complex customisations to their Microsoft NAV system to overcome some of that system's key shortcomings. We designed their new Sydney warehouse and helped manage the move. Idealair Group are also the the pilot site for the implementation of Prophit Systems Autostock which is gradually being rolled out for purchasing across their branch network. We'll keep you posted on this one.

Bike Bug / FRF Sports

FRF Sports is a wholesale distributor of high end bicycles and accessories and Bike Bug is a multi-channel retailer with worldwide sales online and retail stores around Australia. They share a common owner. After an initial review of their operations and draft process design, Logistics Help were engaged to help implement their new Brightpearl cloud ERP solution to bring both businesses under a common business system. The idea was to set up the business for growth and it obviously worked because they have grown from two stores in 2014 to seven stores in 2016.

Vodafone

OK well Vodafone is definitely not an SME but they are a large service business that depends on an internal supply chain. Logistics Help were engaged by the Telecom Network installation side of Vodafone initially to help them move to a new logistics service provider. This was a large and complex project that like almost all large and complex projects took longer than expected to complete. The project required a redesign of business processes between Vodafone and the new logistics provider and a considerable design, development and testing program for new and revised functionality for their Oracle ERP system.

Whilst we were there it became apparent that they needed a better system to help them plan their project based inventory requirements. We designed a bespoke inventory planning system and worked with their software developers to implement it in the business. Later we were engaged to design some phase II developments to this system to further enhance the ability to forecast inventory requirements for projects and provide visibility into future inventory availability when project requirements inevitably changed or were delayed.

​​Cell Bikes is one of Australia's leading online retailer of bicycles, parts and accessories. Cell have a retail bicycle store and have extended their market with an online store through which they sell their own branded bicycles and accessories. Their order fulfillment centre operated out of office space over their shop on Parramatta Road in Sydney, and like many successful businesses their system and process development did not keep pace with their growth. Cell Bikes reached a critical point in early 2011 when they realised they needed both more space and better warehouse processes.Cell Bikes were suffering from:

lack of space

no location control in the warehouse

lost and missing stock

inefficient physical processes

poor inventory accuracy

time consuming and inaccurate manual stock ordering processes

backorders and lower than required service level

After a detailed project scoping meeting with Logistics Help a project plan was agreed with Cell Bikes to:

design the layout and specify the racking, shelving and materials handling requirements of the new warehouse, and

review and redesign the warehouse processes and

support the implementation at the new site.

With Cell bikes performing as much of the project work as they were able, the consulting costs were kept to a minimum to fit in with Cell's budget.

Spine NSW is the sales agent in NSW and ACT for Medtronic spinal and biologics implants. Each order they process involves the customised assembly of a set of surgical implants and instruments specific to an operation for a patient. They have a growing business and increasing order throughput. This, combined with an expanded product range, was adding pressure to their storage capacity and their ability to turn around returned instrument sets and implants for other orders.

Spine NSW operates out of a factory/office unit with a small double height warehouse. They wanted to see if they could use the height of their warehouse for more storage and develop an improved layout to speed inbound and outbound processing of surgical kits. Spine NSW engaged Logistics Help to review their processes and develop a revised warehouse layout with more storage capacity.