1. Order Fulfillment

1.1. Overview of Order ProcessAll Envero Jewelry orders are custom cast and made to order in New York. All orders will go into production only after full advance payment by the customer. Step 1. Your order placed on-line. Step 2. Immediately after the order placement, a Confirmation Mail is sent to you. Step 3. After payment is verified, your order goes into production. Refer to section 1.2. for production duration. Step 4. After your order is produced and ready for shipment, a Shipping Mail is sent to you. Step 5. Finally, delivery person delivers your package to your designated address.

1.2. Production Duration1.2.1. Standard ProductionIn the standard production, orders take between 3~4 weeks to produce and ship out of my studio. Note that the time it takes for the shipping will vary depending on your location. It is possible for your order to come in before the allotted window. Orders are shipped as soon as they are completed.

1.2.2. Rapid Production (*Optional)Should you need your item in hand earlier than the standard production period mentioned above, I may be able to rush your order to take between 14 days for an additional fee of $80. I will do my best for your special item to be ready for the special day but since it is handmade, the number of days I will be able to shorten for each order would not be the same, and will be communicated to you over the E-mail. Please contact info@enverojewelry.com if you would like to add this option.

1.3. Exceptional Cases

Orders placed during holidays or when there is a high volume of orders can take longer that the allotted time window. A sales representative will always notify the customer if this is the case.

2. Shipping Fee and Shipping Methods (U.S. Customers)

All packages are shipped via UPS* with Full Insurance and require your signature upon delivery. Should you choose not to sign for your package, please be aware Envero Jewelry is not liable for lost shipments when delivery tracking indicates that it has been delivered. Envero Jewelry is not responsible for the delay in delivery due to the customer being unavailable for signature upon arrival, or due to any unforeseen weather conditions or technical issues within the shipping company. If your package is sent back to Envero Jewelry for any of these reasons, you will be subject to paying for the re-shipment of your order.

*As of 27th January 2016, Envero offers USPS with discounted price as below.

2.1. U.S. Domestic Shipping Fee

Shipping Type (Total Purchase Price)

Shipping Fee

Shipping Duration (business days)

Standard Shipping ($1~499.99)

$20 >> $14

1~5 days

Standard Shipping ($500~$999.99)

$27 >> $18

1~5 days

Standard Shipping ($1000~)

$35 >> $20

1~5 days

Express Shipping (flat rate for $1~)

$47

1~2 days

3. Shipping, Import Tax and Other Remarks (International Customers)

All international packages are shipped via Fedex with Full Insurance and require your signature upon delivery. Should you choose not to sign for your package, please be aware Envero Jewelry is not liable for lost shipments when delivery tracking indicates that it has been delivered. Envero Jewelry is not responsible for the delay in delivery due to the customer being unavailable for signature upon arrival, due to any unforeseen weather conditions or technical issues within the shipping company, or due to the custom issues. If your package is sent back to Envero Jewelry for any of these reasons, you will be subject to paying for the re-shipment of your order.

* Please note that International shipping may be subject to delay due to the custom of the destination country.

3.3. Import Tax Please note that International purchase is subject to local custom tax, which is payable by the customer. Envero Jewelry is not responsible for any additional taxes or duties associated with international deliveries.

3.4. Cancellation Policy for International Purchase After you placed your order online, you may cancel your order by sending us an e-mail to info@enverojewelry.comwithin 12 hours after the confirmation e-mail is sent. After 12 hours from the time of Confirmation Mail, your order goes into production and you will no longer be bale to cancel your order.

All international purchase is final sale and they are not returnable nor repairable/resizable. Before you place an order, please ensure to double-check the ring size using Ring Size Guide and item descriptions its length and size for other Jewelries.

4. Cancellation and Return Policy

4.1. Order Cancellation Policy Customer satisfaction is very important to me. However, as each piece is handmade to order, all Envero Jewelry and custom order items are FINAL SALE AND NOT RETURNABLE unless order is cancelled within 12 hours after confirmation email is sent. The item will go under production after 12 hours and the customer will no longer be eligible to cancel the order.

4.2. Return PolicyAll Envero Jewelry and custom order items are FINAL SALE AND NOT RETURNABLE unless the item delivered deemed to be a wrong item* or damaged out of the box. Please contact Envero Jewelry at info@enverojewelry.com within 7 days after the delivery date.

* Item is deemed to be "Wrong Item" when the delivered item is significantly different in its design, size or material from your order. Note that all handmade jewelries will differ slightly due to the nature of the craft and may include minor variations in the overall size of the piece, type of stone colors and shapes. My guarantee is that the piece will match the final design you approved through detailed photos, including the dimensions, type of gemstones and metals.

5. Resizing and Repair

5.1. Procedure for Resizing and Repair If you need to repair or resize your jewelries, rework is available for rings, necklaces and bracelets at a fee listed below. Please note that return shipping is payable by the customers. Repair and resize service is available for domestic customers only.

Please contact me via E-mail info@enverojewelry.com. Please do not return the item without advance notice as the returned item will not be accepted.

After reaching agreement on the cost, nature of repair/resize and duration for the reparation over the E-mail, please send the item to the address provided to you in the E-mail correspondence.

Please refer to “5.2. Return Method” for preferred shipping method.

Item

Cost

Remarks

Ring resize

$30-$50 handling fee (material fee inclusive) and shipping fee.

*Please note that some rings cannot be resized due to the nature of its design.

Necklaces & Bracelets resize

Material fee* + $10 handling fee + shipping fee.

* Any resizing of chains will incur $5 per 1 inch extension for the material. It will not incur material cost for shortening.

Repair (during guarantee period)

Material fee + shipping fee.

* Breakage under 6 months from the purchase date is waved from paying the handling fee in accordance with our guarantee policy. Round trip shipping fee is payable by the customer.

Repair (after guarantee period)

Material fee + handling fee* + shipping fee.

*Breakage after 6 months from the purchase date is subject to paying the handling fee as well as the round trip shipping fee. Please note that handling fee differs depending on the damage.

5.2. Return Method For your protection, please pack your returns in the original box, return your order with an insured courier (e.g., FedEx, UPS) & retain your receipt. Envero Jewelry is not responsible for items damaged or lost in transit. Please include a note with your name and invoice number. We ask customer takes responsibility over the shipment method and the cost. We do not refund shipping charges on returned items.