Who is International SOS?

International SOS is the world’s leading medical and travel
security risk services company. We care for clients across
the globe, from more than 1000 locations in 90 countries.
Teams work night and day to protect our members. We pioneer
a range of preventive programs strengthened by our
in-country expertise. We deliver unrivalled emergency
assistance during critical illness, accident or civil unrest.
We are passionate about helping clients put ‘Duty of Care’
into practice. With us, multinational corporate clients,
governments and NGOs can mitigate risks for their people
working remotely or overseas.

What is an assistance center?

Our assistance centers are staffed 24/7/365 by doctors and
nurses, security experts, multi-lingual coordinators, and
logistics support personnel. We can respond rapidly to any
type of emergency or call for assistance.

Does International SOS have a 24-hour hotline?

Yes, International SOS assistance centers
are open to members 24-hours a day, 365 days a year. If you
have an emergency, please call your nearest assistance center.
International SOS assistance centers will accept collect calls.

How many languages does International SOS Support?

International SOS employees speak about 100 languages and
dialects in our assistance centers, clinics, and offices.

How many people work for International SOS?

Our expertise is unique: More than 11,000 employees are led
by 1,400 doctors and 200 security specialists.

When was the company founded?

International SOS was founded 30 years ago by Dr. Pascal
Rey-Herme and Arnaud Vaissie. In the early 1980’s, our
founders became aware of the need to deliver international
standards of healthcare to the wider expatriate community
and to international organizations in Southeast Asia. From
that time, International SOS has grown rapidly and has
offices in more than 90 locations worldwide.

What if I lose my membership card?

As long as you know your membership number, you can access
International SOS services. You can print a new card by
logging into the members’ only website. If you don't know
your membership number, you can:

What if I don't know the phone number to call International SOS?

Do you offer any member loyalty discounts?

Yes, we offer loyalty discounts to active members that
require additional membership coverage. Examples of members
that are eligible for discounts include those renewing an
annual membership plan and those who have existing corporate
membership through their company. For more information,
see our existing member page.

Are there group discounts?

Yes, group discounts may be extended to groups of 6 (six) or
more whose trip does not exceed 90 days in length. If you
would like more information on a group discount, please contact
customersupport@internationalsos.com
and provide the following information:

Group organizer name

Phone number

Organization name

Destination or destinations if more than one country to be visited in a single trip

Can I talk to an English-speaking doctor at International SOS?

Yes. International SOS members can speak to our coordinating
doctors about any medical issue by calling any of our
assistance centers. Our coordinating doctors are licensed
from the U.S.A., Canada, UK, Australia, New Zealand, South
Africa, France and other European countries. They have
extensive experience in emergency medicine, travel medicine
and the medical conditions in their respective regions.

What is the difference between medical assistance and health insurance?

Health Insurance: refers to the reimbursement of medical
expenses incurred during an emergency, medical visit, etc.
The act of insuring, or assuring, against loss or damage by
a contingent event; a contract whereby, for a stipulated
consideration, called premium, one party undertakes to
indemnify or guarantee another against loss by certain
specified risks.

Does International SOS offer travel and medical insurance?

Can International SOS provide me with pre-trip information
on vaccinations and medical conditions for the countries I plan to visit?

Yes, you can login to International SOS.com with your
membership number to access information on vaccination
requirements, infectious diseases common in destinations,
food and water safety, and tips on staying healthy while
abroad. You can also call an assistance center for
vaccination and medical advice on countries around the world.

Will International SOS monitor my medical condition while abroad?

Yes. International SOS coordinating doctors are available
24/7 to monitor medical assistance cases, whether it involves
outpatient or hospitalized care.

What if I lose my prescription medication?

If you have previously received prescription medication,
International SOS can send these items to Global Traveler
and Scholastic Traveler members, where legally permissible.
Members are responsible for the cost of the items and
shipping & handling charges.

What kind of travel insurance is available with a Scholastic Membership?

What is included in the International SOS Scholastic Visitor USA Membership?

The most important features of the International SOS
Scholastic Visitor USA Membership are:

24-Hour Worldwide Medical Information and Assistance

Medical Referral Information

Emergency Evacuation up to $75,000

Medically Supervised Repatriation up to $25,000

access to online services including email alerts and country guides

access to the International SOS Assistance App

Who purchases the Scholastic Visitor USA Membership?

The Scholastic Visitor USA membership is intended for foreign
visitors coming to the US on a visa to study or teach.

I am a visiting scholar in the United States. Why do I need
to purchase the Scholastic Visitor USA Membership?

The United States government requires foreign students
studying or teaching in the US to have appropriate medical
evacuation and repatriation of mortal remains coverage. The
Scholastic Visitor USA program helps students meet these
government requirements.

What kind of travel insurance is available with the
Scholastic Visitor USA Membership?

The types of insurance offered with a Scholastic Visitor USA Membership are:

Will you repatriate me to my home country after an evacuation?

Yes. International SOS will repatriate you to your home
country for subsequent in-patient hospitalization or
rehabilitative treatment. This is usually performed on a
commercial flight with a doctor or nurse escort.

Who will make the decision to evacuate or repatriate me?

All medical decisions are made by our International SOS
Medical Directors and Coordinating Doctors at our assistance
Centers.

Do you have air ambulances located around the world fully dedicated for your sole use?

Yes. International SOS has eight dedicated air ambulances in
Singapore, Johannesburg, Dubai, Baden-Baden, Tianjin and Port
Moresby. Additionally, International SOS charters other
aircraft as needed for evacuations.

Can you evacuate or repatriate me on a commercial airline?

Yes. International SOS uses all available airlines and our
own medical teams for stretcher, seated, and unaccompanied
medical repatriations worldwide.

Are the International SOS air ambulances available to the general public?

Is access to International SOS Clinics included in my membership?

Yes. As part of the Global Traveler or Scholastic Traveler
membership, you have access to the International SOS clinics
that are open to members. But always call the local
assistance center first. Read more about clinics.

What if there is no clinic where I am located?

Don't worry, International SOS has a global network of more
than accredited 81,000 network providers including
doctors offices, hospitals, and clinics.

Are the costs of clinic services included in the
International SOS membership?

No. The member is expected to pay for services rendered.
However, with the purchase of the optional medical expense
insurance, these fees may be reimbursed through the insurance
carrier.

What is the fee schedule for your clinics?

The specific fees charged at an International SOS Clinic are
reasonable and customary based on location and services
provided. The schedule varies in each country and includes
doctor consultations, diagnostic tests, minor surgical
procedures, pharmacy service, vaccinations, etc.

Can I get a copy of the International SOS Terms & Conditions to review?

Yes. A copy is automatically provided to International SOS
members upon subscription. You can download a PDF file of
the Terms & Conditions from the International SOS website
for the Global Traveler,
Scholastic Traveler,
and Scholastic Visitor USA
Memberships or request a copy from International SOS.

Can I get a copy of the program details emailed or faxed to me?

Are all types of sporting activities covered?

No. Any expense related to accident or injury occurring
while the member is engaged in the following hazardous activities
including, but not limited to trekking, caving, mountaineering
or rock climbing necessitating the use of guides or ropes,
potholing, skydiving, parachuting, bungee-jumping,
ballooning, hang gliding, deep sea diving utilizing hard
helmet with air hose attachments, martial arts, rallying,
racing of any kind other than on foot and any organized
sports undertaken on a professional or sponsored basis is
excluded.

Are war risks covered?

Yes, if you are an innocent bystander. However any expense
incurred as a result of the member engaging in active service
in the armed forces or police of any nation; active
participation in war (whether declared or not), invasion,
act of foreign enemy, hostilities, civil war, rebellion,
riot, revolution or insurrection is excluded.

Is pregnancy covered?

No. International SOS membership does not cover any treatment
or expense related to childbirth, miscarriage or pregnancy.
However, this exception does not apply to any abnormal
pregnancy or vital complication of pregnancy that endangers
the life of the mother and/or unborn child during the first
24 weeks of pregnancy.

Is scuba diving covered?

Yes, proving that you are not using a hard helmet with air hose attachments.

Can I arrange a service myself and send the bill to International SOS for reimbursement?

No. All assistance services must be coordinated by and arranged through an International SOS assistance center.

Is there an age limit restriction for coverage?

Yes. International SOS can cover travelers up to 85 years old.

What is the definition of "Couple" ?

Couple means member and his/her spouse or life partner. It
does not mean two unrelated people.

What is the definition of "Family" ?

Family means member, spouse and dependent children up to the
age of 18, or dependent children up to the age of 21 if the
child is a full-time student, or legal guardians or
grandparents traveling with children.