Setting up Web Shortcuts

Information

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LogMeIn Rescue Administration Center

Upload a list of Web Shortcuts and assign them to technician
groups. Technicians can push shortcuts to a customer's home screen from the
Click2Fix tab, thereby giving customers access to frequently used sites.

Upload the Web Shortcuts that you want technicians to be able to
push. Here's how:

Select the
Global Settings tab.

Under
Mobile device
settings > Web Shortuts, click
New.

In the
Icon Label field, name the icon. This name
is seen by technicians before push, and by customers after push.

Enter the
URL that you want technicians to be able
to send.

Important: Use
http:// or https://
format.

Upload the
Icon that you want technicians to be able
to send. This icon is seen by technicians before push, and by customers after
push.

Important: Icon requirements:

.png format

Same width and
height

Maximum 512
pixel width and height

Important: Do not forget to click
Upload.

Click
Apply and
Save Changes.

Once you have uploaded Web Shortcuts, you must make them available
to technician groups. Here's how:

Select a technician group.

Select the
Settings tab.

Under
Web Shortcut Availabilty, select shortcuts
from the right panel and click
Add to make them available to the group.

Save your changes.

How does this work
for the technician? In the Technician Console, technicians use the
Click2Fix
Web Shortcuts widget to push Web Shortcuts to
customers.