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This could be caused by the 20/24dB switch on the ADC card of one unit being set differently to the other. This switch alters the dBFS calibration so that 0dBFS can be equivalent to +20dBu or +24dBu. This can help to prevent overload or under-recording on the receiving device.

This is most likely to be a sync problem so the first thing to check is that the sample frequency and bit depth are set to the same for the Platinum ADC card and for the receiving device. The Platinum ADC cards output a 24-bit digital signal and the sample frequency is selected using the buttons...

These buttons select the sample frequency. The button on the left swaps between 44.1 and 48 KHz. When the button on the right is pressed in it multiplies the sample frequency selected by two (hence the X2 marking) so now the button on the left swaps between 88.2 and 96KHz. As an example:
For...

The 896HD has an ADAT IN port which you can connect one of the ADAT outs of the 428 to. This way all 8 channels of the 428 converter will be transmitted to the 896HD. Note that the 896HD only supports 8 channel ADAT at either 44.1 or 48KHz so you will not be able to use 192KHz when connecting via...

The jumpers are small black rectangular clips on the pcb itself. You can remove the top which leaves two small wires poking up. Removing the jumper breaks the connection at that point in the circuit. There are six jumpers in total:
J1 - this selects whether the word clock in is terminated or...

If you have the ADC card installed then you can connect via ADAT optical - connect from either of the ADAT outs on the 428 ADC to the ADAT IN on the 002. This format supports 8 channels of digital audio at 44.1 or 48KHz on one optical wire. At 88.2 or 96KHz the number of channels it is possible...

The Octopre (and other Platinum units) do not come with digital outputs as standard. You can purchase a digital output card which you can be easily fitted into the unit to give you a digital output. The reason for marketing the products in this way is so that people who do not require a digital...

Firstly ensure the sample frequency is set to the same throughout your system. Also ensure that the clock source on the master clock device is set to 'internal'. If you still hear clicks and pops check the 'ADC lock' LED on the VoiceMaster Pro - if
it is flickering then the unit is not locking...

We have strived to make the ISA converters to the highest possible quality to preserve the detailed sound of the mic pres after conversion. The 428 converters are a very serious rival to any other high end
converters and will provide the smooth, detailed sound you would expect from any...

On very early MixMasters the connector between the main board and digital card was different to on the later, standard models. If you have a very early MixMaster but a newer ADC card then you may have problems connecting the card to the main board. DO NOT try to force the connector but please...

Focusrite have strived to make the Liquid Channel converters to the highest spec so as to preserve the detail in the recorded signal and keep THD and noise to the very minimum. We are confident that sonically the Liquid Channel converters will match or better all other high end A/D and D/A...