We understand the importance of providing our customers quality and convenient service. Therefore, we have provided a quick and easy way to submit a repair service request that enables you to track the progress of your repair online and with live updates.

Benefits of submitting a new repair request online

Your repair will be expedited once we receive your unit

Track the progress of your repair online with live updates, 24 hours, 7 days a week

Pay for the repair service securely online

You will receive a repair estimate cost immediately

Warranty Repairs

All units in for warranty repair within the period of limited manufacturer warranty will be repaired free of charge to parts proving defective in material or workmanship. All warranty repairs and services related to repairing a defective part under this warranty shall be assumed by the Manufacturer except for the following, which shall be assumed by consumers if it is necessary to ship the product for warranty service. The consumer is responsible for the initial shipping charges (non-refundable), but we will handle the return shipping if the product is repaired under warranty.

The following is not covered under the limited warranty if our initial diagnostic finding is as follows in which time a $35.00 diagnostic and S/H charges will be applied to the final invoice if the repair is refused.

If the cause of the failure is the result of accident, misuse, abuse, neglect, improper handling, product modification or alteration, or failure to follow instructions contained in the owner’s manual.

If the cause of the failure is the result of the installation of parts or accessories that do not conform to the quality or specifications of the original parts or accessories.

If there is damage or loss occurring during shipment or to any unit which is not new when sold to the first end user or upon which the serial number has been defaced, modified, or removed.

Evaluations Fee - $35.00

There will be a $35 Evaluations Fee on all Out-Of-Warranty repairs. This $35 will provide you a detailed evaluation of what is needed to repair and complete your unit plus all costs related to the repair.

However, this amount will be applied to the repair total if you approve the repair costs and allow us to complete the repairs.