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Storage Customer Reviews

I just love this place. The staff is amazing, the units are clean, well lit and very convenient.
I used a different storage place in 2010 and I had all kinds of collectibles and I lost all of them due to leaking. The manager stated that the gutters where not cleaned out properly by her grandson. She said she was sorry. So I was very leary about putting my life in storage again.
I am so very Blessed that I have found StorageMart.

The staff were very friendly and helpful. The front desk clerk took me through each security checkpoint and showed me how to gain access, as well as showed me the unit I selected. He also offered to bring a cart out to help me take my belongings to my unit. Superb customer service, would recommend!

I've used StorageMart on Prairie View Rd twice now and both experiences were great. The staff was friendly and made sure I knew my security codes. I had gotten into my unit and didn't get it locked securely and a staff member called me and left a message for me after he noticed it wasn't secure on one of his security checks. I would not only use them again but would highly recommend them to anyone!

Storage Mart #0128 on NW Prairie View in Kansas City, Missouri provides their customers with courteous and outstanding service. Bill and Larry are to be commended for their dedication to making every Storage Mart feel important and special!! I can not say enough about how clean and well run they run the facility!!

Given my current situation &first time renting a storage unit I must say I'm truly impressed. Bill not only waited for me while I was running behind but he was truly a pleasure to do business with. I recommend this storage mart location &suggest you ask for Bill for great service. Thanks Bill, you rock!

Best storage facility by far! Fair prices, safe community, 24 hour access. Wonderful owner and emlpoyees. They will do what they can to help. I have made some everlasting friends and i appreciate that.

I would just like to let everyone know all the service Representatives out by the storage Kansas City Airport are great they were very helpful I would definitely come back again and I also would definitely refer my friends what a great Place very professional

We have never rented a storage unit before so we were unsure what to expect. The staff answered all our questions and when we decided to rent a unit, the process was so easy. That was so helpful and made what could have been a stressful afternoon, quite the opposite. Thank you!

Bill and Larry are awesome. Professional and friendly as well as understanding. The only negative is that some bank cards don't process through their system correctly, for some reason, leaving you receiving a phone call every month for a payment decline - and that is the only reason I didn't give 5 stars. Will use again definitely!

Have had 2 units here both ended in water damage. First was outside garage storage unit then after water came in under door the had is move what we could save to a climate controlled unit and jacked the price up on rent. Then this week we go to get the stuff out of this unit to move and all the wood furniture that we saved from the other unit was soaked again with water, all are family photos were ruined now . So far I the staff is very helpful and friendly but with this being a second claim now on the insurance we bought from them let's see how this turns out!!

If you must pay for a storage unit, it might as well be a StorageMart... They pretty much are the standard. That's what you get with this one: expensive (as they all are) and plentiful. Be aware that this particular location is tough to maneuver a 26 foot truck around!!!

I was impressed with management and their attentiveness until my unit was robbedThey do not have surveillance throughout the property The thieves cut through their fence in the rear of the property and they busted my lock FYI no cameras back there-and took everything. The robbery occurred on the evening of May 31, 2018 I was supposed to receive a claim check from them within 3 weeks which is supposed to be their typical turnaround time. Well today is July 23rd I have not received claim check and Im still haggling with them they keep saying they have mailed the check. Be warned look for cameras and solid fencing around the whole property not just entrance. All that security at the entrance gives you a false sense of security. This was my 1st experience with a Storage facility Im not impressed

*Only applies to rental fee. Taxes, and fees, including an administrative fee, may still apply. Offer is for select units, subject to availability, and only applies to new customers (not transfers or additional units). Offer and pricing are subject to change and a reservation is required to guarantee price. Online pricing only applies to online reservations and rentals. Unit sizes are approximate and may vary from size estimate listed. Please inspect unit prior to finalizing rental.
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