A .vcf attachment cannot be opened or individually saved on the
device. However, selecting the _Save All_ function saves the .vcf file
to the device, which enables you to attach it to another email.
B6060/2918 This is a device issue and has been observ...

.VCF attachments saved on the device as contacts do not synchronize
to the server. Changes to those contacts do not synchronize to the
server either. B1314
This is an issue with the device and has been observed on the:
-HTC Status, One SV, One X+...

An .eml attachment sent to a device and then forwarded is corrupted on
the server. (1646)
When the recipient of the forwarded meesage views the message on the
server, the file is labeled "Untitled," and when opened, is blank.
This is a device issue an...

All day events created on the server will not show up in the
device's Monthly view. They do show up in the Weekly and Daily views.
B2352
This is an issue with the device and has been observed on the Droid
Pro, Droid, Droid 2 Global, Droid X2, the LG...

An all day meeting invitation accepted on the device, does not get
added to the device's calendar. The accepted response is sent to the
meeting organizer and the event is added to the user's calendar on the
server, but the device calendar is not updated. ...

An all day meeting created on the device, begins at 11 pm on the
previous day and ends at 11pm on the day specified. This seems to
occur only during the months when daylight saving time is NOT in
affect. During daylight saving time months it does not o...

When an Email is moved to another folder on the device, that move
does not synchronize to the server. On the server, the Email appears
in its original folder. B6252/6359
This is an issue with the device and has been observed on the
Pantech Breakout.

ISSUE:
When Inactivity Timeout is enabled, an Android device displays the
error:
"Unable to open connection to server due to security error.
(_username_@_domain.com_ [1])"
B4993
SOLUTION:
What the device requires in this instance, is the entr...

When synchronizing through a NotifyLink server, devices running
Android OS 5 using a native ActiveSync account will not synchronize
Email or PIM with a GroupWise server.
A work-around for this issue is to use the TouchDown application to
create the mail...

Android devices may fail to download attached files which are 33 MB or
larger.
The download begins, then fails, displaying the error message, "Unable
to display file due to insufficient memory."
This seems to be a device limitation and the error messa...

When an email with attachments, received on a device is forwarded,
recipients viewing the forwarded email on the server do not receive
the attachments.
This occurs if you are using a native ActiveSync account or a
TouchDown account. B5464/6732
Th...

Attachments sent from the device are blank when opened on the
server. The attachment will open, but it does not contain and data.
B6280
This is an issue with the device and has been observed on:
-LG Intuition
-Pantech Breakout

When viewing an email with an .eml attachment on the device, the
body of the .eml attachment replaces the body of the email to which it
is attached. B5328
This is an issue with the device and has been observed on the Droid
RAZR.

When _ALLOW CAMERA_ is disabled in the NotifyLink ActiveSync Rules,
the camera on the device can still be used. B32
This is an issue with the device and has been observed on the
following Android devices:
-Motorola Droid, Droid X2, Droid 4, Droid RAZR...

Cancelling out of the security activation process (enforced password
setup on the device), causes the user account on the device to appear
as if it has been removed or can no longer be accessed. B1163
This is an issue with the device and has been ob...

User has no opportunity to add reply text when responding to a meeting
invitation. B1188
This is an issue with the device and has been observed on:
-LG Enlighten, Intuition, Nexus 4, Nexus 5, Optimus 3D, Spectrum and
Thrill 4G
-Samsung Galaxy A5, Gala...

You cannot open a recurring event and edit the date fields on the
device. This is the case when you attempt to edit dates for one
occurrence or for the entire series.
The only workaround is to edit the event dates from the server.
B9191
This is ...

Certain types of calendar events cannot be edited on the device:
Events created on the server and synchronized to the device.
This is an issue with the device and has been observed on the
Motorola Droid Pro and Droid 2 Global and the LG Enlighten. ...

This issue affects Android tablet devices running Honeycomb (OS 3.0
and above), such as the Motorola Xoom and the Galaxy Tab 10.1.
Users who experience the failure of mail synchronization on a tablet
using the native Android mail application should...

When a Remote Wipe is completed on the device, it does not send a
confirmation. When viewing the Security Settings page in the
NotifyLink Administrative Web, it looks as if the wipe is still
pending. B968
This is an issue with the device and has been ob...

The Department field on a contact does not synchronize. This occurs
when the contact is created either on the server or the device. B2355
This is an issue with the device and has been observed on the:
-Motorola Droid Pro and Droid RAZR
-LG Enlighten, ...

Contacts added on the device synchronize to the server properly,
however, any change made to these contacts does not synchronize.
B11624
This is an issue with the device and has been observed on the
following:
-HTC First
-Motorola Moto X

Contacts created on the device, or created on the server and
synchronized to the device do not synchronize the middle name or web
page fields.
A third email address on a contact created on the device does not
synchronize to the server.
These is...

The Middle Name field of a contact does not synchronize from
server-to-device or device-to-server. B5986
This is a device issue and has been observed on the HTC Wildfire S,
Desire S, Status, and EVO 3D.

Contacts created on an Oracle Beehive server without the "Country"
field filled in, have a "?" added to the end of the zipcode. B6288
This is an issue originating on the server and has been obseved on
contacts viewed on the HTC Status.

Contacts created on the device for a second address book synchronize
to the original (default) address book on the server. B1886
This is an issue with the device and has been observed on the:
-HTC EVO 3D, One X+, and Status
-Motorola Photon, Droid B...

A contact with an IM address, synchronized from the server, causes a
force close on the device when the user tries to view the contact.
B6249
This is an issue with the device and has been observed on the
Pantech Breakout.

When there are contacts on the server that have similar or identical
name, only one will synchronize to the device. B1345/5936
This is an issue with the device operating system (Android 2.2,
2.3.3) and has been observed on:
-Motorola Droid Bionic...

When an email message is sent through NotifyLink _Device Management _>
_Send Files/Applications _a temporary error message displays on the
device: "Unable to open connection to server due to security error."
The device does not receive the message. B1254 ...

When Wipe on Failed Unlock Attempts is enabled, the password attempts
counter does not display on the device, however, the device will wipe
after the correct number of failed attempts. B1282
This is an issue with the device and has been observed on:
-...

The device does not have an option to mark a message as low priority
when composing an email. B6692/9499
This is an issue with the device and has been observed on:
-Fujitsu F-12C
-LG G2, Intuition, Nexus 5, Thrill and Spectrum 2
-Samsung Galaxy N...

When you reply "Tentative" to a meeting invitation, the device does
not prompt to enter response text. This results in the originator
never receiving the response.
Work Around: Accept the meeting and allow the device to synchronize
several times. Then g...

When "Wipe on Failed Unlock Attempts" in enabled on the server, the
device does not display messages telling the user how many attempts to
unlock the device have been made or how many are left before a wipe
occurs. In addition, the user is able to cont...

Several Samsung devices do not support the _Password Expiration_
setting when it is enabled on the server or may not function as
expected. The device allows the use of a password beyond its
expiration date and does not prompt for a password change.
B2...

The device does not wipe when a remote wipe command is issued unless
a PIN or password is set for the device.
This is an issue with the device and has been observed on:
-Amazon Kindle Fire HD
-Motorola Atrix 2 and Milestone 3

When failed unlock attempts trigger a wipe, the device looks as if
it is wiping, but continuously displays the carrier logo for several
hours without results. When powered off and on again, the device has
not been wiped.
Remote wipe commands sent to...

When _Require Device Encryption_ is enabled, encryption can take up
to an hour to complete. The user is informed of this with a prompt on
the device. B4185
This is a device issue and has been observed on the:
-HTC EVO 3D, Droid DNA, One X+
-LG In...

If _Require Device Encryption _is enabled after the device is
registered it does not enforce encryption.
When the requirement is enabled before the device is registered, the
user is prompted to initiate device encryption. B5996
This is an issue with t...

When Require Alpha Numeric Password and Allow Simple Password are both
enabled, the device will allow a simple password, ignoring the alpha
numeric requirement. B3637
This is an issue with the device and has been observed on:
-HTC ChaCha, Desire S, In...

When a password is required and Allow Simple Password is disabled,
the device requires a numeric password at registration and does allow
the entry of a simple password.
The user may later change the password to one that includes
alphabetic characte...

When a _Lock Device _command is sent to the device, the device
powers off. When the device is powered on again, the user is not
prompted for the unlock password unless the _Inactivity Timeout
_period has lapsed. B3159
This is an issue with the devic...

ISSUE:
A device re-registered after it has been remotely wiped does not
synchronize. The registration completes and the Inbox is displayed,
however, nothing syncs and the user does not receive an error message.
B1267
WORKAROUND:
In order to get the devi...

At registration, the device requires a password, even though the
Require Password rule is disabled on the server. B5964 This is a
device issue and has been observed on the Sprint Motorola Photon 4G
and the Verizon Motorola Droid Bionic.

When Require Storage Card Encryption is enabled, the device informs
the user that files saved to the storage card and the device's
internal storage will be encrypted, however, only the storage card is
encrypted. B5932
This is an issue with the devic...

When Password Expiration is enabled, the device will stop
synchronizing and displays an error message. It also does not enforce
the password expiration. Once Password Expiration is disabled, the
user will need power cycled before it will start synchron...

If the 'Require Storage Card Encryption' policy is enabled the device
stops syncing and may or may not display an error message. B972
This is an issue with the device and has been observed on the:
-Samsung Stratosphere, Galaxy Nexus, and Nexus One
-Moto...

Several devices offer no method of responding to a meeting
invitation. The device receives the invitation email and the device
calendar is updated with the event, but there is not a way to decline,
accept, or mark the invitation as tentative. B2912
...

When a device allows either a _numeric PIN _or a _password_, it means
that when password is required, the user must either enter a code that
is all numbers or that has both letters and numbers/symbols.
B1215/1216
This is an issue with the device and has...

The following devices do not appear to have any data encryption
capabilities. They continue to synchronize, however, if encryption
policies are enabled. B7506
-HTC ChaCha, Status, Thunderbolt, Vivid, and Wildfire S
-LG Enlighten and Viper 4G LTE
-Pa...

Several devices do not support the _Password History_ setting when it
is enabled on the server. The device continues to allow previously
used passwords. B2893/1242
This is an issue with the device and has been observed on the:
-Samsung Charge, Galaxy ...

Drafts will synchronize from the _server to device_ as long as
Synchronize All Mail is enabled on the NotifyLink server. However,
drafts do not synchronize from the _device to the server_. B5049
This is an issue with the device and has been observed on ...

If the _DRAFTS _folder is selected for synchronization via the
NotifyLink Enterprise Server _FOLDERS _page, it is not displayed on
the device as expected and drafts do not synchronize. This has been
seen on devices using the native ActiveSync protocol. De...

The Email Address 3 field on a contact is not synchronized by the
device. B1178
This is an issue with the device and has been observed on:
-LG Enlighten and Nexus 5
-HTC EVO, Status, Vivid, and Wildfire
-Samsung Galaxy Grand, Galaxy S6, Galaxy S6 Edge...

The device's contact application offers only 'Other' as an email
address type when creating a contact. When synchronized to the server,
the addresses appear as 'Work' email addresses. B3646
This is an issue with the device and has been observed on t...

Email address fields, on a contact created on the server, do not
synchronize to the device.
This does not occur when the contact is created on the device. In
this case, the email fields will synchronize to the server. B6248
This is an issue with...

An email deleted on the device does not get deleted on the server.
The result is that the email is only temporarily deleted on the
device. Since it is not deleted on the server, the message gets sent
back to the device during a subsequent sync cycle an...

Email Priority can be set on a message originating on the device,
however, the message synchronizes to the server without the priority
status. B1642
This is an issue with the device and has been observed on:
-Fujitsu F-12C Globetrotter
-HTC EVO 3D, EV...

Several Samsung devices do not support email priority (importance). An
email sent with a high or low priority, synchronizes to the Galaxy Tab
with no indication of a priority other than normal.
B3007/1174/1642/1162/9486/7485
This is an issue with the de...

This issue applies to users with a Sprint Motorola XPRT, interfacing
with a Kerio mail server. Email sent from the Sprint Motorola XPRT to
a user on the same Kerio server, appear on the server with an
attachment icon, when there is no attachment. Repli...

On the Optimus Chat L-04C interfacing with an Oracle Beehive server
2.1, calendar events and recurring calendar events do not display the
event name when the device is held in the portrait view. Rotating the
device to the landscape view or opening the...

The reminder on a calendar event does not synchronize correctly.
When synchronizing from server-to-device, the reminder is set
incorrectly on the device.
When synchronizing from device-to-server, the reminder is not set at
all on the server. B5947/...

This issue involves devices that have existing PIM items (contacts,
calendar events, tasks) on the device prior to registering the device
against the NotifyLink server. When the device is registered PIM items
synchronize down to the device from the server...

Editing an All Day weekly recurring event on the device causes the
device calendar to display an extra instance of the event on the day
before the first instance. This extra instance does not synchronize to
the server. B1194
This is an issue with th...

Unlock attempts with password codes of less than four characters are
not counted as failed unlock attempts. B1169
This is an issue with the device and has been observed on:
-HTC Desire X, EVO, One M8, One S, Status, Wildfire S, and Vivid
-Huawei Ascend ...

Folders originally created on the server will synchronize to the
device. Changes to these folders will synchronize as well. However, if
the folder is deleted on the server, it does not get deleted on the
device. B6106
This is a device issue and has ...

GALAXY NOTE II RUNNING OS 4.3 IS UNABLE TO SEND EMAILS FROM THE
EXCHANGE ACCOUNT
Behavior
* After successfully registering the device to the NotifyLink
server, the native email account on the phone is unable to send email
* When you hit Send you ge...

Selecting the GAL Search option may return just one result which
cannot be selected and does not autofill the TO: field. If more than 2
results are returned, an arrow appears which, when clicked, will
reveal all the results. However, the first item can...

The Global Address Lookup feature does not function in the TO field
when composing email or in the device's address book. When text is
typed in the TO field, it is only searching the address book. The user
may be able to select the _People_ button next to...

The header of the orginal message in not included in a forwarded
email. The recipient sees the added text and the body of the message
originally sent, but not the original message's header. B4414
This is an issue with the device and has been observe...

A contact created on the device displays on the server with the Other
Address's _CITY_ field in the Home Address's _CITY_ field. This change
eventually synchronizes back to the device as well. B1269
This is an issue with the device and has been observed...

When _Allow HTML_ is disabled on the server, messages still appear
on the device in HTML format instead of in plain text format as
expected.
This is an issue with the device and has been observed on the
Motorola Droid 3. B5927

HTML images sent to the device do not show up in the email body when
the SHow Images option is selected.
All the images are in the attachments of the email. B11194
This is an issue with the device and has been observed on the Kyocera
Rise.

An image inserted in to the body of an email may appear as an
attachment on the device when it is received or when it is forwarded
or replied to when using TouchDown for mail. When using the native
ActiveSync, the image may appear in the body or may ju...

If the Inactivity timeout requirement is the only policy setting that
is changed on the server, it does not update on the device. The
Password Length, Require Alphanumeric Password, or Require Password
must also change in order for Inactivity Timeout requ...

Maximum Inactivity Timeout values set on the server in the
NotifyLink ActiveSync Rules do not display correctly on the device.
The device displays invalid inactivity timeout options, but seems to
enforce the maximum value set on the server. B6041 This ...

The Inactivity Timeout value set on the server is ignored on the
device. However, the value may be set on the device to 3, 5, 10, or 15
minutes. B1220/5904
This is an issue with the device and has been observed on:
-HTC EVO, First, One, One Mini,...

Problem:
When using Native ActiveSync on an Android OS device, each time you
attempt to open a message the mailbox crashes with the following
error.
"The application email process com.htc.android.email has stopped
unexpectedly. "
The only opt...

An incorrect version number for the device's operating system is
displayed on the NotifyLink Enterprise Server_ USER STATISTICS _page.
B5519/5130
This is an issue with the device and has been observed on the:
-Motorola Droid Bionic, Droid X2, Droid 3,...

The LG Enlighten requires the user to create a password containing
at least one complex character, one, letter and one number, even
though the device only specifies that at least one letter/one number
is required.
Therefore, when a password is requ...

When a operating system version name associated with a device is
exceptionally long, it the contents of the OS Version field in the
NotifyLink Device Statistics section of the User Statistics page to
overlap into other fields. B6216
This has been observ...

A Maximum Inactivity Timeout set on the server is not enforced on the
device. The user may set the inactivity timeout to a value greater
than what is specified on the server. B6700/5904
This is an issue with the device and has been observed on the:
-L...

When a meetin is created within the GroupWise Client using GroupWise
8, 2012, or the Data Synchronizer, it is not recommended that you make
changes to the meeting from the phone. Making the change on the device
will update the device, but the GroupWise Ca...

Messages forwarded from the device do not include the original
message header. Recipient sees any added text, the signature, and the
original message body, but not the original header. B4411
This is an issue with the device and has been observed on ...

When there are multiple mail message folders on the server or new ones are created, they successfully synchronize to the HTC Thunderbolt, however, moves between folders are not successful on the device end. For example, when a message is moved to a new f...

The minimum number of complex characters set on the server is not
enforced for the device. Users are able to create a password with
fewer complex characters than specified. B1235
On EVO 3D, complex characters are not enforced when Allow Simple
Password ...

When the time of one occurrence of a recurring event is modified, the
last occurrence in the series is removed from the server and the
device. In addition, event attendees do not receive the update to the
modified occurrence. B4703
This is an issue with...

The Verizon Motorola Droid Pro is one of the first Android devices to
support SD card encryption. This article outlines device behavior when
SD card encryption is enabled.
1. Anything on the SD card prior to enabling SD encryption remains
unencrypted. ...

When the device is registered against NotifyLink, only the contacts in
the default address book synchronize to the device. Contacts in a
second address book do not synchronize.
This is an issue with the device and has been observed on the Motorola
Droid...

Only image attachment sent to the device can be saved on the device.
The only attachment types that do have a Save option are: jpg, png,
tif, and bmp B1183
This is an issue with the device and has been observed on the:
-Samsung Galaxy Nexus, Nexus 10...

When a new password policy synchronizes to a device, the user will be
prompted for a new password, but will also see "Cancel" and "Continue"
buttons if viewing the screen in portrait mode. This allows the user
to bypass the password change requirement. Pr...

In addition, the last instance is removed from the inviter's and
attendee's calendars. If an instance in the series is modified on the
device, the end date appears to be removed from the series and the
instance that was changed is deleted from the atte...

A recurring daily event series created on the device synchronizes to
the server with one less day than it includes on the device.
B4732/6246
This is a device issue and had been observed on the:
Motorola Photon
Pantech Breakout
Samsung Stratospher...

A recurring event series which originates on the server, but is
editied on the device synchronizes back to the server with no end
date, causing an infinite number of occurrences. The serries still
looks correct on the device and ends after the specifie...

A recurring event created on the device has no option to specify a
range for the recurrence. Therefore, the event is created with no end
date and synchronizes to the server this way. B1187
This is an issue with the device and has been observed on the:
...

If a user registers a device when the "Require Password" option is
disabled, the device does not prompt the user to allow ActiveSync
policies. If the user tries to enable the require password later, an
error message appears saying the device needs to c...

If requiring a password is enabled in a policy suite, users may no
longer be able to unlock their screen using the Fingerprint option.
This has been observed on the following devices:
ON GALAXY S5
In some cases the screen lock pop-up will appear requi...

A _tentative_ response to a meeting invitation, chosen from the
calendar, is not sent to the meeting organizer. However, if a
tentative response is selected from the email notification, the
response it sent. B6713
This is an issue with the device an...

For a contact created on the device, the contact name appears in the
second and third email addresses fields when viewedon the server. As a
result email sent to these two addresses cannot be delivered. B7547
This is an issue with the device and has been...

When security settings are changed in the NotifyLink ActiveSync
Rules, they are not modified on the device unless the ActiveSync
account is removed and the device is re-registered against the
NotifyLink server.
On the Motorola Photon, _Wipe on Faile...

When security policies on the server are updated, not all of the
changes are enforced on the device. B1226
This is an issue with the device and has been observed on the:
-Samsung Galaxy Tab 10.1
-HTC EVO, Incredible 4G LTE
-Fujitsu F-12C Globetro...

When the Maximum Inactivity Timeout is enabled on the server, the
device settings do not display a selected value. The correct choices
are displayed and the device will lock at the maximum inactivity
timeout set on the server, but the device setting lo...

When creating a new contact on the Galaxy Tab to be saved to the
"Microsoft Exchange" contacts, selecting "More" to display additional
fields causes a "Force Close" error. This does not occur when creating
a contact to be saved to the "Device" contacts...

Though the initial load of contacts at registration is successful,
new contacts created or edits and deletions of contacts on the server
do not appear on the device until a modification is made to a contact
on the device. The contacts from the server o...

Signal Level does not display in NotifyLink User Statistics, since
this field is one that is not supported by the ActiveSync protocol.
B1233
This has been observed with the:
-LG Enact, Enlighten, G2, G3 Vigor, Intuition, Nexus 4, Optimus 3D,
Optimus G...

Some security policy changes synchronized to a Samsung device are
not applied unless multiple policy changes have been made. In
addition, a popup on the device, indicating that the security settings
have changed, must be accepted in order for the chang...

When a change is made in the NotifyLink ActiveSync Rules page, a
temporary error message displays on the device: "Unable to open
connection to server due to security error." When the device
synchronizes again, the error message is eliminated.
This is an...

Text in a meeting invitation response sent from the device, appears
on the server without line breaks. All the lines of text in the
response, including the signature, run together. B6478
This is an issue with the device and has been observed on the ...

Even when the Require Alphanumeric Password rule is disabled, the
device requires the user to create an alphanumeric password.
This is an issue with the device and has been observed on the HTC
Thunderbolt. B5903

If the device is in manual push mode, PIM items do not synchronize
when using the Sync option (Email Refresh) in the mail application.
However, PIM items will manually sync if you use the _Sync now_ button
found under _Settings_ > _Accounts & Sync_ > (you...

When the Inactivity Timeout and Require Password requirements are
lifted, the device continues to lock and prompt for a password. On the
device, under _Security _> _Settings_> _Change screen lock_, there is
no option to turn the screen lock off. B5891 ...

When Required Password is disabled on the server, the user cannot
disable it on the device. B1214
This is an issue with the device and has been observed on the:
-HTC ChaCha, EVO, EVO Shift, Incredible 4G LTE, One SV, Salsa, Status,
and Vivid
-LG G3 Vi...

When password restrictions are loosened in the NotifyLink ActiveSync
Rules, they are not loosened on the device. The user is unable to
change the password to a lesser strength. This applies to Password
Length, Require Alphanumeric Password, and Require Pa...

When the "Require Device Encryption" rule is enabled on the server,
the device prompts for a password that contains at least one number,
even when the "Require Alphanumeric Password" rule is disabled. B8248
This is an issue with the device and has been ...

When the begin time of a recurring event is changed, the end time
remains the same.
For example, if the events are originally set for 9 - 11 a.m., and
the begin time is changed to 10 a.m., the end time remains at 11 a.m.
instead of adjusting to mai...

The Wipe on Failed Unlock Attempts does not reset the counter when a
correct password is entered.
For example, if number of attempts is set at 5 and 4 attempts are
made before entering a fifth correct attempt, the counter does not
reset. The next ti...