Warranties on products purchased from the bestbuy store

I would like to know if my daughter's laptop that she purchased during the holidays of 2007 is covered. She was approved and got the Acer laptop with your credit card from bestbuy. And one day while she was typing on the laptop, some of the letters started sticking. She called a phone number but had to end the call because she found out she was being charged by the minute while she was talking. Can she find out more information about her laptop warranty and why she was being charged for the call she made or if there's a toll free number she can call for future problems. She seems to think she has no coverage for the laptop but I know all products covers at least a year's of manufacture's coverage. Please tell us what we need to do for future problems.

Acer comes with a one year warranty pertaining to manufacture defects only, and theres an acer registration thin that pops up when you first turn on the laptop, and you will need to present a serial code of the laptop to get assistance (should be on a sticker of the bottom of the laptop) you could try talking to the people at bestbuy and see what they can tell you, but i don't know what that will do in terms of getting assistance... but as long as you can get it to acer and prove that its a manufactures defect your covered, but if its deemed anything else, im afraid not.

if your saying the letters are sticking, do you mean the keys on the laptop itself? if it is that could just be fixed by getting it cleaned, as if anything gets inside of the laptop keyboard it can stick.

oh, and as for the call, no clue, if its supposed to be toll free, and its not, then their not doing something right, and in no means should be placing a charge.

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Issue: ERROR: Error code 5200 appears on the computer screen
--------------------------------------------------------------------------------Solution: The MP250 may require repair
Unfortunately, the issue you describe seems to indicate that your product requires repair service. If you feel your product might require service, a Technical Support Representative will be happy to answer any questions you may have and explain the service options available to you. You can contact us through the email link or phone numbers listed below.
Obtain Support by Email
For toll-free technical support*, please call 1-800-OK-CANON (1-800-652-2666) during regular business hours (currently Monday-Friday 10:00 a.m. - 10:00 p.m. Eastern Time, excluding holidays).
* There will be a pay for support charge if your product is out of warranty (see next section, below).

Toll-free TDD Support Line for the Hearing Impaired is available Monday - Friday (excluding holidays) at 1-866-251-3752

Technical Support is available for Customers in Canada at 1-800-OK-CANON
If your printer is no longer under warranty :

For toll-free technical support*, please call 1-800-OK-CANON (1-800-652-2666) during regular business hours (currently Monday-Friday 10:00 a.m. - 10:00 p.m. Eastern Time, excluding holidays).
*Pay for support is required on all units outside their original warranty, unless covered by a Canon Extended Service Plan. If it is determined that there is a hardware failure, you have the option to purchase a new or refurbished product from our current product line, which includes units with Canon?s new ChromaLife inks, PIXMA Technology, a limited manufacturer?s warranty, free next business day shipping and discounted pricing. If you elect to take this option, the pay for support charge will be canceled.

Issue: ERROR: Error code 5200 appears on the computer screen Same as P.0.8
--------------------------------------------------------------------------------Solution: The MP250 may require repair
Unfortunately, the issue you describe seems to indicate that your product requires repair service. If you feel your product might require service, a Technical Support Representative will be happy to answer any questions you may have and explain the service options available to you. You can contact us through the email link or phone numbers listed below.
Obtain Support by Email
For toll-free technical support*, please call 1-800-OK-CANON (1-800-652-2666) during regular business hours (currently Monday-Friday 10:00 a.m. - 10:00 p.m. Eastern Time, excluding holidays).
* There will be a pay for support charge if your product is out of warranty (see next section, below).

Toll-free TDD Support Line for the Hearing Impaired is available Monday - Friday (excluding holidays) at 1-866-251-3752

Technical Support is available for Customers in Canada at 1-800-OK-CANON
If your printer is no longer under warranty :

For toll-free technical support*, please call 1-800-OK-CANON (1-800-652-2666) during regular business hours (currently Monday-Friday 10:00 a.m. - 10:00 p.m. Eastern Time, excluding holidays).
*Pay for support is required on all units outside their original warranty, unless covered by a Canon Extended Service Plan. If it is determined that there is a hardware failure, you have the option to purchase a new or refurbished product from our current product line, which includes units with Canon?s new ChromaLife inks, PIXMA Technology, a limited manufacturer?s warranty, free next business day shipping and discounted pricing. If you elect to take this option, the pay for support charge will be canceled.

To own legal Microsoft Office 7 software, you will have to purchase the software via the microsoft website, amazon.com, ebay, etc., or at a local electronic store, such as bestbuy, microcenter, or frys. however; if you are trying to obtain an illegal product key, you may do so by searching the internet for a product key that may possibliy work for downloaded software..

I have an older 360 that was doing the same thing. It was purchased in 2007. We just bought one for our daughter this past Christmas and hers hasn't done it yet. The newer Xbox 360 is a lot louder than my old one. I just sent my old one in to be serviced due to freeze up, false clean disc comments, and a wobbleing/rattleing noise when disc was starting and stopping. If yours is still covered under warranty I would send it back. I purchased the extended warranty, thankfully, for 2 years after the manuf. warranty. I don't know if you can purchase it after you purchase the Xbox 360 or not. You may want to check into it. IT WAS WORTH EVERY PENNY. I got it on both systems, mine and my daughters. The big thing is acting on the problem ASAP after you start noticing it before the warranty runs out!

If the product becomes defective during the limited Warranty period Kaser Corporation will repair or replace any defective component at no charge to the original owner, subject to the limitation and requirements listed.
The following is required by the Kaser Corporation when requesting warranty service: Check your retailers return policy. All purchased products must be returned to original retailers if within their return policy time period. If the product is out of retailers return period, please email a request for a return authorization number toSUPPORT@KASERCORP.COM. The product must be packed in the original carton or in suitable packing offering similar degree of protection. To avoid scratches or other damages to the product during shipping separate items, such as the player, cables, or ear phone, should be individually wrapped and placed in the same package. This will also reduce any extra cost of return freight/postage. Please include a copy of Proof of Purchase

Hello Patricki,You can contact Best Buy™ Consumer Relations at 1-888-BestBuy (237-8989) or go to your local Best Buy store. We should be able to locate your Performance Service Plan using your receipt, phone number, or credit / debit card number used to make the purchase.Best Regards,Ken"Go Ahead. Use Us."

I don't know. I don't deal with Bestbuy much, they're a bit pricey for me. I would suggest pulling out your warrant info and getting in touch with Bestbuy. I do know that many times the local Bestbuy here will pass the buck on the warranty and want you to send it to the manufacturer. I seem to get alot of work due to this. Of course, Bestbuys will probably differ from area to area.

I believe that you purchased the item online (based on the title of the post) but I am confused about your listing the product "as refurbished." Best Buy stores and the BestBuy.com website do not sell refurbished iPods. We only sell new items, which I believe you item is new based on the fact that you say it was in a sealed box.

If you purchased the iPod from a Best Buy store you can get a full refund or exchange on the item within 30 days of purchase as long as you have the receipt and as long as the product is in new and resellable condition. If you purchased the product from www.BestBuy.com then you can likewise make a return within 30 days or receiving the product.

If for some reason you are past the 30 day return period, there is a one-year manufacturers warranty on iPods. Your local Best Buy store should be assisting you in having the unit sent out for service under the warranty as long as the unit is under warranty.