SERVICES

IT SERVICE REQUEST

Wireless Network

What is this service?

The CSU wireless network covers 99% of all buildings and outdoor areas. Staff may use CSU owned or personally owned wireless capable mobile devices to connect to the network and access the Internet. CSU owned computers have direct access to all network resources whereas personally owned devices will provide the same access levels as off campus locations (e.g. use Virtual Desktop to access P and S).

The CSU wireless network provides a secure connection to those computers and devices that can support the required encryption (security) settings. Those that can't support those settings can still connect but they are not secure connections.

What is included?

Ability to connect any device that supports 802.11g and the faster 802.11n, 802.11ac wireless standards

What should I expect?

Available to all staff with an active CSU account and a wireless capable device that supports the wireless standards 802.11g or 802.11n, 802.11ac and has a browser

Significant incident response

15 minutes in 99% of cases for incidents affecting availability of service for all staff (this does not include incidents affecting individuals or a small subset of staff)

Significant Incident resolution

Up to 4 hours in 99% of cases for incidents affecting availability of service for all staff (this does not include incidents affecting individuals or a small subset of staff)

The speed of your network connection will vary and is dependent upon a number of factors including distance from a wireless access point, number of people connected to the same access point as you, other wireless devices in close proximity and the protocol and band used by your device when connecting. The wireless network supports the following speeds:

802.11ac allows speeds of 433Mbps to 1.3Gbps

802.11n at 5GHz allows speeds of up to 300Mbps

802.11n at 2.4GHz allows speeds of up to 150Mbps

802.11g at 2.4GHz allows speeds of up to 54Mbps

How do I initiate this service?

A wireless capable device with a web browser is needed to access the CSU Wireless Network.

Staff computers are preconfigured to access the CSU Wireless Network. Staff will need to enter their username and password when prompted to be connected to the CSU wireless network.

Click the How to Connect heading on the Wireless @ CSU page to view the steps required to connect a personal device to the CSU Wireless Network.

How much does it cost?

Provision, maintenance, access, availability and support of the wireless network is centrally funded by the University and provided at no additional cost to staff. A reminder that usage is still tracked and unusual or excessive usage will be investigated by DIT.