Designing for Financial Services / Service Design Drinks

After a little summer break Service Design Drinks came back for the serious things in life: How do you design for financial services? What are the special challenges when working on experiences around people’s future well-being and prosperity? How do you build trust? Or even turn future financial planning even into a little fun?
Nina Birri and Sebastian Frederick Müller are service designers at SI Labs in Berlin and were the evening’s guest speakers. Sebastian designs for financial technology since 2011, most prominently working on mobile applications for ING-DiBa. Nina has a background in business and economics and previously led design thinking projects for the Zürcher Kantonalbank.
Their lightning talk on ‘Designing for Financial Services’ was followed by an interactive hands-on exercise. Afterwards there was time for drinks and mingling.

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17.
Nina Birri & Sebastian F. Müller
„In the end of the month there is
not enough money on my bank
account.“
„If I have done all transactions
I feel relieved.“
How people experience banking
Designing for Financial Services | S. 12 von 24

18.
Nina Birri & Sebastian F. Müller
„In the end of the month there is
not enough money on my bank
account.“
„If I have done all transactions
I feel relieved.“
How people experience banking
Banking is stress
Designing for Financial Services | S. 13 von 24

19.
Nina Birri & Sebastian F. Müller
If you do not understand how to use your
banking software, it is even more stressful
There is still lots of potential in the design of banking services
Screenshot: Online Banking Raiffeisenbank (06.09.2015)
Designing for Financial Services | S. 14 von 24