Re: MyHughesNet

Hi ilwingnut,

I see it's your first post here, so welcome to the community! That doesn't sound good... we surely want to get to the bottom of that. I pulled up your account notes to see what you've done so far in troubleshooting, and I see our agents already found that this error persists across multiple browsers and even devices. Is that correct?

I'd like to escalate your case to our e-mail admins here at corporate. To give them more context, please reply with a screenshot of your browser window showing that error you see after clicking on the My Email link in the top right corner.

Re: MyHughesNet

Re: MyHughesNet

Thank you for the confirmation, ilwingnut.

Please reply with a screenshot of your browser window showing that error you see after clicking on the My Email link in the top right corner. I'll need to include this in my escalation so we can start investigating.

Re: MyHughesNet

Thanks for the explanation. Some folks we escalate to ask for more context, i.e. on which web page is this error showing, so that's when the screenshot shows them exactly where to look. One of our email admins confirmed receipt of the escalation, I'll let you know if any other information is needed.

Your cooperation, patience, and understanding are much appreciated.

Thanks,Liz

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Re: MyHughesNet

Good morning ilwingnut,

The email admins are requesting additional info from you to help them investigate. They are requesting the login credentials you're using and the exact steps you're taking to try to access your email so they can try to replicate your experience.

Your credentials are private, so please do not post them here in your thread. Instead, please privately message me with the requested info for the email admins.

Your cooperation, patience, and understanding are much appreciated.

Thanks,Liz

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