Strategic Trends Within Field Services

72% Investing in mobile tools to provide real-time access to required data and information in the field

67% Integrating new technologies into existing field service operations

62% Improving planning & forecasting related activities

61% Providing additional training to field service technicians and/or dispatchers

56% Automating existing manual field service processes or activities

52% Increasing customer involvement in the field service process via web-enabled self-help

The big idea: many within the field service community are recognizing that despite the increase of technology and mobile devices, it is still pretty much back to the basics with respect to running a successful and profitable field service organization. Mobile technology is only as good as the operational processes it supports!