Survey of Tenants and Residents

Star (Survey of tenants and residents) is our framework for periodic surveys of customer perception. Our questions and methods have been rigorously tested allowing our members to measure customer satisfaction and to compare results with each other.

We developed Star in 2011 following a sector-wide consultation. Today, around 350 landlords regularly collect this information and benchmark their results using our services.

Star enables you to:

Measure customer satisfaction

Benchmark your performance with others

Assess trends over time.

Measuring satisfaction can help you to understand your customer experience and how well your services are performing. You can then direct your efforts and resources to improve future satisfaction levels and focus on areas of high concern to customers.