Web Communications

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Server Maintenance

Routine Weekly Maintenance

The weekly maintenance window is Thursdays, 5-8 a.m. During this time individuals may experience slow response, limited access, inability to connect, or no interruption. Every effort will be made to minimize the time when services are unavailable. Any standard maintenance that can be done within this timeframe does not require additional advance notification to the campus.

Maintenance/Repairs Outside Standard Window

Five Days Before Work

Any work that falls outside the standard maintenance window will be announced to the campus via UNLV Official at least five working days before the scheduled work is to take place. Longer advance notice is recommended if the necessary work must take place during regular business hours. This will also allow for rescheduling the work should it be determined that the outage will adversely impact a major campus activity (e.g., registration, live streaming of an event, etc.)

An announcement will be posted on the Web Comm homepage.

Two Days Before Scheduled Maintenance

A UNLV Homepage slide announcing the maintenance/server outage will be posted.

One Day Before Scheduled Maintenance

A UNLV Official reminder message will be sent to the campus.

During Maintenance

The crisis server will be activated. Server will be used for status updates and to provide links to other campus servers.

Unplanned Server Outages or Hardware Failure

Every effort will be made to bring the server online ASAP. Should this not be possible (e.g., hardware failure), a UNLV Official message will be sent to the campus as soon as possible advising the campus of the issue and the estimated downtime.

The crisis server will be activated. Server will be used for status updates and to provide links to other campus servers.

The OIT Help Desk will be notified in case they receive inquiries from the campus.

Additional email messages will be sent out as appropriate depending upon the length of time the server is down.