This book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance... more...

Originally published in 1827, Roberts? Guide for Butlers and Other Household Staff was a handbook for servants to perform their duties more efficiently and thoughtfully. Roberts gives a plethora of information about household duties of a butler like: • How to dress suitably for work • Regulations for the dinner table • Directions for cleaning... more...

This issue contains an outstanding collection
of current thinking and research on the
relationships between strategic human
resource management and organizational
performance. I should like to thank
Norma D?Annunzio-Green, Gillian Maxwell
and Sandra Watson for their vision for this
issue and for shaping this themed issue,
drawing on the work... more...

'Stats to Go' is a user-friendly guide for hospitality, leisure and tourism students who need to learn statistics and statistical techniques. 'Stats to go' is an ideal companion to hospitality, leisure and tourism studies as the breadth of coverage supports all taught numerical aspects of these types of course. Examples from hospitality, leisure... more...

A practical resource for managers and supervisors in hospitality businesses In many hospitality establishments, one manager or supervisor is the entire human resources department, making all the hiring and training decisions, often without having a formal human resources background. Filling this knowledge gap, Hospitality Employee Management and... more...

This is the only revision guide to support GCSE Hospitality & Catering. Building on the success of the best-selling course book, this WJEC endorsed resource highlights the key facts that every student needs to know for success. It also includes plenty of targeted questions that support learning and provide examination practice. more...

This is the amazing, terrifying, muscle-packed story of the most feared and respected bouncer in the country. When Stellakis Stylianou, known to his friends – and his enemies – as Stilks, was a kid growing up in London he was so poor that he had to go out hunting pigeons for his family?s supper. It was the memory of those lean days that made him vow... more...

Learn both theory and practice of knowledge management Sir Francis Bacon once wrote, “Knowledge is power.” Knowledge Sharing and Quality Assurance in Hospitality and Tourism provides strategies to grab that power and the competitive edge in the tourism industry through knowledge management (KM) and quality assurance. Leading tourism and hospitality... more...