Wednesday, March 02, 2011

Seagate hard disk service - Bangalore

Recently, my hard drive died. Thankfully, it was a slow death - gave me a number of days advance notice and then passed away gracefully. If only celebrities and some other people could....well, thats for another post!

Since this was the case, I was able to purchase a new hard drive and transfer all important data onto the new drive beforehand. I knew my older hard drive was in warranty and tried to locate information on where I would need to go to get it replaced.

Now started the hellish work of locating information. We seem to have so much access to information but very little real, useful information!! Anyways, to cut a long story short - here follow the details for the Seagate service center in Bangalore.

This is completely taken care of by Accel Frontline Services. Their address:
No. 2 & 3, New Raja Building
Narasimha Raja Road,
Opp Town Hall
Above Andhra Bank
Bangalore - 560 002
Phone: 080 41129213 and 080 41129214 (forget these numbers, they never pick the phone!) Thanks to Surya for the updated phone numbers.

The only problem with this address (on the internet when I was searching) was that they conveniently forgot to mention that most famous landmark - Town Hall. If they had mentioned that on the sites, would have made things a lot more easier.

Best way to reach this place is locate and reach TownHall. Go forward from there (if TownHall is on your left) towards the Mysore Road flyover. Just after the signal, the New Raja Building is on your left. Look out for the Andhra Bank on the ground floor. Accel services are on the 2nd floor.

Now, before you rush off - note that you will need to create a profile on their site before you take your defective hard drive to them. This is compulsory and if you do it beforehand, it will save you the trouble of having to scream at their staff! You can register at their site - http://myservice.accelwms.in/index.aspx by selecting Seagate from the vendor list and creating a new profile link on the next page. Thankfully, I had done that. Once you have registered, all you have to do is take the drive to them, get a token from the damn helpful little security guy there, wait your turn and give the drive over to the damn helpful person at the counter. Their warranty checker never works, so check for your warranty status before you go there. You will need to give them your profile id (where you'd created it on their site) and done - they will swallow your drive and let you know when you can go and collect a replacement drive.

Another update that Surya has provided - "In case if anyone wants to take a back up before they go there and submit the HD, send a mail to india_cso@accelfrontline.in and once you receive reply from them, go ahead with backup. At the time of submission of hard-disk, all you need to submit is a print of the e-mail and invoice of the data recovery service provider."

Update on the working days/timings for Accel from Chandra - working hours will be 9:30 a.m to 5:30 p.m Monday to Saturday (2nd Saturday holiday)

223 comments:

Thank you for posting this. I found this very useful. I tried for a few hours to figure out where this place was through phone calls but gave up in disgust since as you said, they don't pick up their numbers.

Anyhow, after returning my disk (which stopped working a few days after purchase), I am quite clear - I am NEVER going to purchase a Seagate disk again. NO SEAGATE EVER.

my Seagate FrreeAgentGo hexternal drive is not working suddenly. Whenever i am connecting it to my laptop a hard to hear beep sound is coming from it. Its capacity is of 5ooGB and i have 450gb data in it.I am following your instruction to go to Accelbut can i get the data (that is in my drive) back?

Mine 500HDD got crashed and I lost my 350Gb data. And guess what even we cant recovery 1Mb from that HDD as its I/O error. When i contact seagate helpdesk they said its recoverable but we need to send the HDD to US. Its really pathetic.

Any one please help. I have this 500 Gigs Maxtor(Now seagate) Onetouch HD, but it is not detecting any power. It needs power to run the Fan. It worked fine for 2 years and suddenly no response. I purchased it in USA and is under warrently till 2013 but as I am in India now..it is of no use. MOST IMPORTANT is the 250 Gigs of DATA. I care the hell about warrently and the HD. How will I be able to save the data at a reasonable cost. Will some local expert pull out the HDisc and transfer it to another Drive..Pls suggest...N I HATE MAXTOR/ SEAGATE FOR EVER.

Hello Avay - I have never used any data recovery experts but I remember trying to get some info some years back. Back then, stellarinfo were quite famous. You can try approaching them - do a search on the net for their address and contact details. However, please note that I have not used them and cannot comment on their work.

I bought a 500gb expansion drive from ebay and while it was in watrranty, the connector port got dispaced. I could not connect the drive to my laptop but the drive was full of data.

Here's what i did, I got a permission from Accel infoline to open the hard drive for data retrieval. I e-mailed them at india_cso@accelinfoline.in and got the permission in 24 hrs.

After that i took the hard drive to a local guy and asked to him retreive the data and then sign on the hard copy of the email with permission in it. Then i went to accel's office near town hall and submitted the damaged drive. They will issue a replacment soon.

Please make sure you seek permissiom before opening the drive for data retrieval else your warranty goes void. I hope this helps.

P.S. I got all this information from Accel's helpline number 3007 8348. Thankfully they picked up my call :)

i had this problem of my 1.5 TB drive not being recognised when i plug it in. Guess what this is happening just 3 months after i had bought it . While i was checking for a service center in bangalore i went thru this random article on seagate website for formatting the drive according to ur computer. Thankfully that has solved my problem and fortunately i was not having much data at time of format. Thanks to Naveen roy it all started here and i got useful links from this page....

Thanks for the help. I did as you mentioned i.e. created my profile before going there. After that the procedure was easy. They just asked for my customer ID and took my hard-disk for repair. However, finding the location was a little tough and since they were not picking up the phone it became even more tough. The updated phone number is - 080 30078348

Anony-mouse :) - Yes, they are open on Saturdays as far as I am aware. I remember that I went there on a Saturday. No, don't bother calling, they don't usually pick! But like Samreen has mentioned, try calling on 080 3007 8348.

Sudip - Glad to be of help. I know how much of a pain losing data can be! It doesn't take too long for them to provide a replacement. IIRC, they asked me to collect my replacement drive in just 3 days time!

Kamal - Since the replacement is surely provided by Seagate, it doesn't take long. As I've replied to Sudip above, it just took 3 days. Hopefully you will also get it soon.

Interesting, for my FreeAgent GoFlex 500 GB, it is asking me to take it to Chennai, though I gave my Bangalore address! Curious enough, the Seagate online tool too gave the same Chennai address of Accel Frontline.

hi naveen. My 500 gb free agent's adapter has been died. Where i can purchase a new one? Mail me at csovan10@yahoo.com. I'll be glad to recieve the answer from you.hi naveen. My 500 gb free agent's adapter has been died. Where i can purchase a new one? Mail me at csovan10@yahoo.com. I'll be glad to recieve the answer from you.

@ Nithesh - I guess the bill of purchase is not required for you to get it serviced. You can check for the warranty on this link - http://support.seagate.com/customer/en-US/warranty_validation.jsp?form=0

And sorry, no ideas about data recovery - have never had the need to. You can check online for something. I do remember trying to contact StellarInfo some years back for a friend's HDD. Good luck!!

Hi,My Seagate portable 500GB GoFlex is not recognising suddenly by laptop. I have huge data.As soon as I plugged in, partial light blinks for 2 sec and goes off. I can sense motor is working for some time but after that complete silence. Can someone help if that can be repaired and I can retrieve my data from it.

It is still in warranty. Can Accel guys help to get it repair or any one other pointer outside where I can get it repaired.

Thanks a lot for the info Naveen.....I filled in the form for my hard disk repair at http://myservice.accelwms.in/index.aspx. But then, my HDD destruction is very very severe. It sustained an accident and my hard disk is jammed.....Any idea this can be repaired???? I m not bothered about the data, but then its a 1 TB storage and I cant sustain the breakage.Will they repair it????Or any other placde in Bangalore who can repair it? Please let me know......

@ Shru - as far as I know, this will not be covered under warranty. Check this link to see what is not covered under warranty - http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=void-warranty&vgnextoid=14de3804f3333210VgnVCM1000001a48090aRCRD

My FreeAgent Go Poratble drive 500Gb(2 years Old) and Maxtor Basic portable 160Gb(3 years Old) suddenly started making some chirping sound and got crashed. :( Thanks God....http://www.piriform.com/recuva came to my rescue...My 90% data from Maxtor and 100% data from Seagate got recovered. I am very much thankful for the software programmer.Well for the damaged disc my maxtor is working fine after reformatting...checked with seatools...but for Seagate 500Gb one its showing error. I have to get it replaced. Hope by information given by Mr. Naveen it would be of much help.

I had the problem in the connecting pin of 500 external HDD to the connector wire. Is there any possibility to repair . because i need the data of 400GB . I am from bangalore .Please help me thank u in advance

Hi Naveen, my 500 GB seagate Hard disk is not recognized. It is giving a beep sound when connected. I went to SP road for the data recovery. They said they will charge 1000 for 1GB. Im not sure what might be the problem.

Data recovery is expensive.. Usually about USD10 per 1GB... But most data are retrievable because the OS may be corrupted, or the connector damaged..If you do not hear a `click,click' sound, chances the data can be recovered. Click sound MAY be a mechanical problem. Or virus :)...see if you can zap those nasty viruses!If your drives cannot be detected, chances are the OS is corrupted. Use the drive as a slave, connect to another PC with a working master drive, and see if you can access the `defective' slave drive..When you want to do data recovery, just recover the data (photos, eecel, doc files)... Don't waste money recovering programs, OS, games because these recovered programs won't work again....Don't compare 3year old drives with present drives.. The data now are packed closer and if you don't handle them well, they will fail you.. Just think of your cramped Indian Trains.....

hi naveen, your blog helped me out a lot.. thank you..when i reach the service center, they were ready for the replacement of device but no responsibility for data.. they asked me to send a mail including my device information to india_cso@accelfrontline.in to take a permission mail from the company to open the device with warranty and to recover from a third party and I've to carry the print of the permission mail with device when i go there next time for replacement. I send the mail but didn't get a reply/permission yet.. Can i go ahead with data recovery..?

Hi Naveen,Thanks for your great blog which helped me very much.Accel peoples were ready for a replacement for my 500 GB HDD which stopped working suddenly few days back. But no responsibility for the data, they asked me to send a mail (india_cso@accelfrontline.in) to the company by seeking permission to open the device for data recovery from a third party to get warranty. I did send the mail but didn't get a reply/permission yet. Can i go ahead with data recovery..? Warranty..?

A sad story is.. I bought this damn HDD when my great laptop dead, i took all backup from my laptop and copied all other data to HDD and using it for 6 months... Good Time..!! what else to say..

Hi Guys, I have bought my free Agent 500GB 2 years back with 5 years warranty and as Naveen said - "Thankfully, it was a slow death - gave me a number of days advance notice and then passed away gracefully"Same story here @ Chennai - Hard to locate and no use of calling Accel Frontline.. and then I managed to locate service center and gave my drive. After 2 weeks, they gave me a Go-flex (Instead of Free Agent)and in the box it says 2 years warranty.. This piece is not registered in the website and I'm worried, if I will be getting a 2 or 3 more year warranty. ??

Hi,My name is shreedhar and I have 2TB seagate harddrive, currently is not detecting on my desktop, when I connect the harddrive to my PC, its give 1 low sound error on harddrive, and its not showing that is connected to my PC, could you please advice, can it be fixed and can I recover my data as well, I have some photos and vedio which are really very imp for me

Thank you so much Mr. Roy, this info helped me streamline my approach to have my drive replaced. Had [ note the past tense] 500GB seagate filled with the best Independant movies and some great shows and all of that got corrupted in a few seconds. It was a gloomy day to say the least.Hopefully I can start over now. Thanks again for providing detailed information so I could just use one source to locate the necessary details. I would probably have made 2 or three trips otherwise. [India *rolls eyes*]

Naveen, your information is a godsend and will sure save me much headache. Thanks a ton!

My Seagate 1TB is failing... 2891 bad sectors and counting. Windows 7 keeps telling me that the HDD is failing and so does Hard Disk Sentinel. SeaTools basic test failed as well. However the drive is still functional. I guess its only a matter of time before it dies. Do you know if they'll accept such a drive for warranty replacement? Or is only a dead one accepted?

You are lucky - like I was in terms of the hard disk dying. It is slowly dying, so I would suggest that you quickly copy over all the important data into another hard drive. Since SeaTools basic test has failed, I am pretty sure they will replace this drive under warranty.

Thanks for the tips Naveen. I already backed up the files to other smaller disks - it wasn't easy though. Anyway it was a good push to clean up the data as well... I think I'll take the disk tomorrow for replacement.

My GoFlex 1TB HDD suddenly stopped working when i connect it to my laptop, though the disk spins at the beginning for a while and as soon the LED comes alive the spinning stops and its not being detected in laptop. However, in the safely removing devices tab its listed as USB 2.0 cable. Please suggest a solution....

@ Saptarshi - would love to help but not sure how I can! I would suggest checking in another machine - especially on a desktop. Connect it to one of the ports in the back, not the front! Try another operating system. Linux?

Same problem as everyone reported !!My 1TB hdd is 900GB full :( All of a sudden it stopped workingWhen I connect it in - it BEEPS - then tries to spin - dies downComputer does not detect it - says only a Seagate USB 2.0 cable is connected :(

I have 900 GB of data in it and I have to have to recover it. My hdd is in warranty till 2014 - I am in Bangalore.

Hi naveen. . . . My 500gb internal hard disc s not respondin. I checked out my hard disc s in under warranty. . . I tried to register online on the web site u posted but there s some problem. . . So shall i go to them n ask them to register or wat? N wats re the workin days of the service centre

Hi naveen. . . . My 500gb internal hard disc s not respondin. I checked out my hard disc s in under warranty. . . I tried to register online on the web site u posted but there s some problem. . . So shall i go to them n ask them to register or wat? N wats re the workin days of the service centre

Hi naveen . . . . Well i got t registered . . . M not findin to go the service centre cos of my coll. . . In bet i've heard there s service centre in cunningham road? How many days do they take to replace the hard disc. . .

Hello Yateesh. I am not sure the service center is at Cunningham Road. When I'd actually written this post itself, the service center was moved to where I've mentioned it is now. They replace it within a week.

Hey Naveen! thanks so much and this post is really helpful.. went there today and ur description was so easy to locate. the updated phone numbers are 080 41129213 and 080 41129214. In case if anyone wants to take a back up before they go there and submit the HD, send a mail to india_cso@accelfrontline.in and once you receive reply from them, go ahead with backup.. at the time of submission of harddisk, all u need to submit is print of e-mail and invoice of the data recovery service provider :) hope this helps.

hey my 500 gb just died,no one picking on the numbers above,itz not even 1 year since i bought it,after many attempts i am not able to register on that stupid site, what all documents i need to carry along

@ Karan - as explained, try and check after a while. But when I opened the site just now, it is working and was able to open the registration page.

But you will need to register on the site for sure! And as I have mentioned in my post - "Once you have registered, all you have to do is take the drive to them, get a token from the damn helpful little security guy there, wait your turn and give the drive over to the damn helpful person at the counter. Their warranty checker never works, so check for your warranty status before you go there. You will need to give them your profile id (where you'd created it on their site) and done - they will swallow your drive and let you know when you can go and collect a replacement drive."

Thanks for the useful information about Seagate Services. My Seagate Go Flex drive (1.5 TB) is just 8 months old. It is throwing a message to format the drive when connected to Windows 7 system. Whereas, it is well detected and working in macbook.

I am not sure if this will be covered under warranty. Why don't you call them and check. And AFAIK, no, Seagate will not pay you for you backing up your data - this is not a perfect world, my friend :)

Well, if it is not even detected in the BIOS, I would suggest you check to see if there are any loose connections and if there is power to the HDD. If it still does not get detected, would suggest you get it replaced.

My HD 500 GB got crashed and it is in warranty period.I am calling on this no which is given above just to check the procedure but no one is picking up the call.Can you help to track the address of the service center.

Thanks for your post. I would have never found the office through the official channels (they still have the old address on their web page).

Since the registration page does not work, I simply went there. Just like that. The friendly staff just gave me a paper snipped and asked to write down name, address, phone number and email contact. That's all. There was even no waiting time. I am just hoping, they keep it up the way it is. That they cannot rescue the data on my broken 2TB hard disk, is not their fault.

I gave my 500 GB hard disk and they gave a Warranty Service Request letter. I was told to wait for 7 days. Now its been more than 1 month I didn't get any msg or call from them. Now online status shows no information. Not sure what to do? I do I get my Hard disk back.

HeyI have been usind a 2 TB Goflex external hard drive.just yesterday it fell down from a low height and got disconnected from the main power supply while running.Upon reconnecting it amde 12 beep sounds and fails to get recognised afterwards.Please help.!!

Hello Naveen,I am in a great fix! May be you could be of help!I have a Seagate 500 GB SATA hard drive under warranty period which stopped working last week. It was not getting detected on BIOS. Now I am learning that it must have a broken spindle. Is there anyway I can get my data without spending a huge price?Thanks.

Sam - not sure at all! It is best you approach a data recovery center and they can advise.

I am moving to Western Digital. I wrote this original post more than a year back but the HDD that I had bought that time - Seagate has had a problem now and is booting up only once in 3/4 attempts! Damn you Seagate!

THANKS Naveen for your useful blog i have aslo a segate 500 gb external hard disk its not working i have important data in it but the accel frontline don't provide any data back up now i would like to know how much it will cost to have data back up from 3rd party ?

Hello Saikat! Glad to have been of help. And thanks for providing info about Data Recovery - hopefully I can point it out to people who ask for it. But when you say pricey - do they calculate in terms of GB recovered? Any idea how much it is per GB?

Yes, I agree about Linux / DOS - I recently helped out a colleague in office with Ubuntu. The HDD wasn't detected at all in Windblows.

@Naveen:Hi Naveen, Thanks for the info about the Accel.My Seagate Hard disk which is in warranty is not working.i am having important data in my Hard Disk and it is in Warranty.If i go to any vendor for Recovery, they will open the casing to try for Data Recovery, in this case i will loose my warranty.

@ Chandra - Do send a mail to india_cso@accelfrontline.in asking permission to open the device for data recovery from a third party. Once they reply and give you their permission, then only proceed with data recovery. Otherwise, they will not honour the warranty.

I wanted to ask that while checking my warranty status, itsaid that my HDD is out of warranty, but although it showed the serial number right, the part number was changed while the final status was displayed. It was purchased in Canada. If i enter the country as Canada it shows no records, but entering it as India shows the above said results. Do i assume that the warranty is over ?

I have Seagate FreeAgent GoFlex 500 GB Harddisk, Two days ago, I tried to connect my harddrive with CentOS which was working under VM. I didn't do anything. But after that when I tried to use my device in Windows 7, my drive was not visible in my computer. I checked in Disk Management also but there also my drive was not visible. I can see my drive is visible under "Control Panel\Hardware and Sound\Devices and Printers". I can close my device from Safely Remove Hardware. I checked my Hard disk cable when I connect with Laptop, it glows white light which means power is reaching to drive. I checked my hard disk in another 2 laptops which is having windows OS but no luck. Could you please provide some idea or troubleshoot technique. I tried some troubleshooting which I saw from Seagate support but it didn't work out. I have 450 GB data in disk. Should I go for replacement & How can I recover my data?

It would be great if you can suggest something. Waiting for your positive quick response

@ Praveen Chauhan - if it is in warranty - better to approach a data recovery center. Please check some earlier comments for details on this. If not in warranty/you don't care about warranty, I would suggest to open it up and check in Linux.

Today i visited service centre, they have not asked for any invoice. Before visit, i have done on line registration as u told above.. Ur suggestion was very much helpful, as they have asked for reg id. Also as per service engineer they ll replace the hdd within 1 week time.

Today i had submitted a request to get my hard disk for replacement and had to face few issues.

Firt is i had already had a profile created but it is year old and i had forgot my password. There is no option of reseting my password in the website. had to again create new one and got the request raised....

Also there is no contact info of the service centre.. No address No contact us tab on there website and no Phone number... i dailed the one published on this website for accel frontline and spoke with the Representative regarding the replacement....

I want to go the service center tomorrow ,i.e. Vijaya Dashami but I don't know whether it will be open for service or not ! They are not picking up the phones ,I have tried all the numbers given here . What do I do ?

My micro usb port got dislocated and I called the service center at NR road. They told they won't do any service there but only send it to chennai for replacement and it will take more than 8 days. I don't want them to replacement it because its just a small issue of fixing the microusb back and i have 1TB data in it. But they told i can do backup from 3rd party.

Is it true that they wont do service in bangalore and just send it to chennai for all the customers? Are they making this story so that customer wont ask for immdiate resolution? How much will it cost me to backup 1 TB of data? The cost of storing the data by the recovery company till HD is repaired is also included?

When i send mail to india_cso@accelfrontline.in i am getting the below failure notification.

MAILER-DAEMON@mac.mxout.managedbiz.net10:54 AM (10 minutes ago)

to me Hi. This is the qmail-send program at mac.mxout.managedbiz.net.I'm afraid I wasn't able to deliver your message to the following addresses.This is a permanent error; I've given up. Sorry it didn't work out.

@ mrcet007 - AFAIK, they only do replacements. They don't bother about trying to fix it here. Probably get paid well by Seagate to do so! As for backing up data, please check some previous comments where the location, price etc are mentioned. IIRC, they are quite high! You can contact them directly.

And wait for the email problem to clear up. If you go ahead with data recovery without permission, they might not even replace your drive for you. Good luck!!

I had written a mail to accel seeking permission to open my hard disk for data recovery . Its been more than a week , can anyone tell me how long it takes for them to reply back or is there any other way for me to get their permission ??

Hello Naveen My 1TB Seagate GoFlex External HDD suddenly was not opening. I was receiving an error msg "The drive is not formatted do u want to format it now". So after formatting the drive I was able to open the drive & recovered my files using a recovery software. The HDD was working fine for 2-3 days & again suddenly it refused to open. I formatted it again & lost all the data in it. I want to know what exactly is the problem with the drive? Will I get a replacement (it works fine after formatting) as it is still under warranty?

Hi Naveen,First of all thanx for ur post. My HD model is STAC2000100 2TB external and the detachable adapter is causing the problem. It's one and half year old. I remember it having warranty of 3 years.The dealer gave me the bill of wrong serial number. So, I tried the warranty checker link. But it shows:

"The product you identified was sold as a system component. Please contact your place of purchase for service. Seagate sells many drives to direct OEM (Original Equipment Manufacturer) customers. These products are usually configured for the OEMs only, as components for their systems. You must contact your place of purchase for any warranty support on these drives.If you purchased this unit directly from Seagate, please return to the previous page and verify your Seagate customer number, because the customer number you entered ( IA12031885 ) does not match our records."

Is there anyother possibily to check my warranty?Does it need to backup my data before going to service centre, as i have only problem with adapter not HD?Or CAn you help me to find shores to buy that adapter?

Hi, My seagate external hard disk(500 GB) is not working.It is showing malfunction error. Is it possible recover data in it? if so how can i recover. I bought it in Hyderabad is it possible to replace in Bangalore. I have Accel id. but don't bill

Yes, though it is bought in Hyd, you can get it replaced in Bangalore. However, in terms of data recovery - please check with Accel for the permission for data recovery. Once they send you an email with their approval, you can contact a data recovery center for getting data recovered. Details are in the comments above.

Thank u Naveen, this blog has been of very much help to me. Glad I found it @ the first time. I have given my external 1TB drive for replacement to Accel n hopefully will be getting a replacement drive in couple of days. I'm not sure they will give a new drive or a repaired one .... :) I don't want my replaced drive also to get a "Heart Attack" !!!

hi naveen, my hdd p/n 9sd2a4500 500gb external hdd is still under warrenty, i checked it through seagate warrenty check.but i dont have d bill of hdd. also i opened d external case of hdd. will these accel guys accept my hdd under warrenty.

HELLO MR. ROY, THIS IS SUPRATIM ROY,FROM BENGAL, MY 320GB SEAGATE HDD IS NOT WORKING ATALL. WHEN PLUGIN, IT GIVES THE MESSAGE THAT "THE USB DEVISE IS READY TO USE",FROM DEVICE MANAGER Im GETTING ITS EXISTENCE IN MY LAPY., BUT NO DRIVE IS SHOWING IN "MY COMPUTER", NO DATA CAN B RETRIEVED. I HAVE WARRANTY. BUT FROM LAST FEW MONTH Im TRYING TO TALK WITH SEAGAT'S INDIAN C.CARE, BUT Im NOT GETTING THEM,THERE IS NO NUMBER IN THEIR WEBSITE ALSO.PLEASE TELL ME THE WAY OF CONTACTING THEM. AND KINDLY TELL ME IN-CASE OF REPLACEMENT/REPAIRING BY THEM,IS THERE ANY CHANCE OF DISCLOSING PERSONAL DATA?? PLZ send ME THE WAY IN MY ID. I WILL B OBLIGED, MY ID IS : sprtm.roy.13@gmail.com

I HAVE A SEAGATE FREE AGENT GO 500GB HARD DISK.THE PROBLEM WITH IT IS THAT ITS PORT WHERE THE USB IS CONNECTED HAS BECOME LOOSE SO IT IS NOT DETECTED UNTILL AND UNLESS I KEEP IT PRESSED REAL HARD.SO WILL IT BE REPAIRED AT ACCEL AND ALSO I AM NOT ABLE TO FIND MY BILL SO I DONT HAVE THE CUSTOMER NUMBER WHICH MEANS I CANT USE MY WARRANTY SERVICE.SO WILL THEY REPAIR IT WITHOUT THE BILL.I M READY TO PAY FOR IT.

Thank you Naveen you are actually God....its been 3 days i am trying to get relevant information on replacing my HDD and now i found your blog.

Just one question i have registered my profile on accel website and i have my customer id (AA..something)number then it says log call number also when i log a call it gives me a temporary call number and says that go to chennai service center for replacement.

now i am wondering what do they need customer id or temporary call number? if temporary call number then if i go to delhi service center won't they say it is registered for chennai service center?

Here is the short answer. Send them an email mentioning that you are getting a temporary claim number and asking you to go to Chennai. They should reply saying that it is fine to go ahead and give it for replacement in their Bangalore office. I have a colleague who had the same problem.

Hey Naveen i lost my down case of my external HD -2Tb ..The case that connects the desktop and the HD. I searched in S.P road in Bangalore and also called ACCEL service centre. They didnt provide any helpful info. Can you suggest me where can i get that mounted case ?

HI naveen. you post is very helpful.i have a sea gate external 500gb haddisk Barracuda 7200.11.the warranty has expired. the hard disk has stopped working. i want to get it repaired .will i still have to register my profile at accel frontline website??.the destop does not detect the seagate harddisk. So should i go for repair or buy a new one?. please help.i will be waiting for ur reply.

First of all naveen,thanks for all the info!Very detailed,specific and even after 2 years you still continue to reply to all the queries and comments.Hats off to you!I am planning to go to Accel tomorrow to get my Seagate Free Agent Go Flex portable 1 TB hard drive checked out since it is giving alot of problems(stuff doesn't get copied to and from it)inspite of formatting,running a complete disk check and using the seatools to try and fix it.It fails in all the diagnostic seatools tests so i think that means it needs to be replaced.It is in warranty period but is almost 2years old.The model isn't around anymore so if they have to make a replacement,will they give me another model or will they say they can't do it since the model is discontinued?

Hey, no worries. Glad to be of help. I remember how badly I wanted this information when I wanted it! I have this colleague I helped out with this information some time back. He had the same model drive - the 1 TB drive. The drive wasn't getting detected in windows and he couldn't copy data. I was able to copy data for him through a SATA connection on my desktop so all was fine on the data front. And he tells me that he even got the drive replaced at Accel. Though it is an older model, as long as it is within warranty, they will replace/fix it for you.

About Me

Rock Music, Riding motorcycles, Photography are my passions. I care about the environment and try to do my little bit. I love comments on my blog and appreciate your views. Just don't comment anony-mousely!.

When someone walks up to you and asks you to stop believing in what you really believe in, essentially asking you to lose your identity, do you question your own beliefs or do you punch the other guy in the face? Identity. Its what makes me me!