Cloud Service Setup – Business Change Management

We’ll partner with you to transform operations to fully utilise your Cloud services. Together, we’ll build a culture for change through collaboration, co-location, agile working, communications, transparency and continuous focus on user delivery to ensure the deployment and use of Cloud services is embedded, functional, and instinctive within your organisation.

Features

Our expertise includes a significant, proven public sector track record

We bring Cloud services that are pragmatic, deliverable and user-centric

We know how to support GDS approval at all stages

We align with GDS’s strategy for transformational, cross-governmental services

Framework

Service ID

Contact

Planning

Planning

Planning service

Yes

How the planning service works

Comotion will work with your staff to determine the optimal schedule to develop and deploy Cloud based services, and will produce a detailed plan to implement the agreed upon service. This plan will include the identification, or process to complete the identification, of the appropriate hosting or software service to fit particular needs.

Planning service works with specific services

No

Training

Training

Training service provided

Yes

How the training service works

This is normally part of the delivery process and is separately agreed with the customer, depending on need and available budgets.

Training is tied to specific services

No

Setup and migration

Setup and migration

Setup or migration service available

Yes

How the setup or migration service works

Setup of new Cloud services and migration from existing solutions will be agreed as part of the specific Cloud service definition, and will be tailored to accommodate the existing client landscape and provide an effective transition to the cloud host or software chosen.

Setup or migration service is for specific cloud services

No

Quality assurance and performance testing

Quality assurance and performance testing

Quality assurance and performance testing service

Yes

How the quality assurance and performance testing works

QA and performance testing will be developed in conjunction with client needs based on the requirements of the individual project.

Security testing

Security testing

Security testing service

Yes

Security testing type

Penetration testing

IT Health Checks

Risk analysis

Accredited security testers

Yes

Security testing accreditations

Tigerscheme

CREST

Certified Professional (CCP) risk analysts

Yes

Ongoing support

Ongoing support

Ongoing support service

Yes

Types of service supported

Buyer hosting or software

Hosting or software provided by your organisation

Hosting or software provided by a third-party organisation

How the support service works

This is normally part of the delivery process and is separately agreed with the customer, depending on need and available budgets. We can offer options including web, email and phone support.

Service scope

Service scope

Service constraints

Comotion will normally be building specific client solutions to their specifications and therefore we normally work to agree service scope defined as part of the development of the platform.

User support

User support

Email or online ticketing support

Yes, at extra cost

Support response times

Response times may reduce on weekends

User can manage status and priority of support tickets

Yes

Online ticketing support accessibility

None or don’t know

Phone support

Yes

Phone support availability

9 to 5 (UK time), Monday to Friday

Web chat support

No

Support levels

Comotion will normally be tailoring specific Cloud solutions to client specifications, and therefore we normally work to develop the appropriate levels of User support during program definition. This will often include multiple channels (phone, email, web, etc.) to ensure digital enablement of the system while reducing the impact to Users without digital access.