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Sky Sports TV app Error

I’ve been trying to log into my sky sports TV package for two hours now and no joy.

keeps coming up with “We cannot match your details with error code 80002” when I click into I have mobile TV via Vodafone. I have done everything! Changed sign in detils, turned phone off, re launched app, turned off WiFi EVERYTHING! And still nothing. My Phone is IPhone 8 and yes I have checked to make sure no updates are to be had.

I had something similar at one point, tried everything you mention (including deleting the app) without much luck. In the end, Vodafone fixed something on my account. Hang fire and I'm sure their social media team will be in touch shortly with details on how to get in touch + view your account

Vodafone customer since 2004. Attempting to help where I can on the Community

I'm sorry to hear you're having difficulty accessing your Sky Sports app @RSmith26, we'll be happy to take a look into this for you. As we'll need access to your account to do this, please get in touch by following the instructions in this private message.

I’ve managed to get mine sorted this morning. It would appear the ongoing issue with Sky is now resolved, and a reset of my Red Entertainment pack, following by resubscribing for the Sky Sports Mobile package did the trick.

@Boneville1 I'm sorry to hear you're also having a problem with your Sky Sports subscription. I've sent you aprivate messagewith information on how to get in touch with us. We'll then be able to help you further 😊