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Reviews

I'm a longtime mac user and have always enjoyed the support I got at the Genius Bar. They saved my @ss a number of times over the years. But, today when my mac crashed I found that the Genius Bar was schedule out almost a week out. So, I called Apple Support and they referred me to Experimac. That was 12:30 pm. By 3:30 my computer was working again. Amazing! Without getting too deep in the tech issues. Experimac seemed to know what my problem was over the phone. They had been seeing the type of problem (it looked like the OS could not be found on the drive.) I'm not 100% sure that the Apple techs would've known to replace the data cable but Experimac had seen three macbooks just like it in the last couple days after a OSX update. So, now i can say Experimac saved my @ss.

Google User

I took a iPhone 6s Plus in and they are the only place in town that had the glass in stock. They were exceptionally professional, courteous, and personal. The replacement was done within 30 minutes and the phone works perfectly. Highly recommended!

Facebook User

This place is the only place I will be taking my apple products for repairs. I got my MacBook Retina display replaced for about $300 bucks less than I was quoted from another store. Not only did they put a brand new screen on, they went in and cleaned the body so it looks brand freakin new! Also the owner even stayed after work hours so I could pick my MacBook up due to my conflicting work schedule. As a person who manages customer service expectations everyday, I would have to put their customer service skills with some of the best I've ever dealt with. Will be going back and would definitely recommend.

Facebook User

This is the best way to buy/sell/trade Apple products! Honest employees who really know their stuff! Highly recommend!

Facebook User

Great service from Dean and the crew at Experimac! They replaced a shattered screen on my iPhone 6 in no time flat AND gave the phone a thorough check/clean to make sure nothing else was wrong. Faster, less expensive and better service than going to a genius bar!

Facebook User

I have an iPhone 5s, and my screen was pulling away from the phone. Brooklyn was able to change out my screen and have me on my way in about 25 minutes for a reasonable price. An absolutely excellent experience!

Facebook User

Fantastic service. I am now a fan for life of this store. My faith has been restored in Apple products. My iPhone6 screen was cracked and the corporate store said it was not repairable? Oh well, these guys did it in 20 minutes and a few dollars less than the Apple Store. I am impressed with their knowledge of everything Apple. Bravo, a store that can be trusted..... Finally.

Facebook User

iPad screen replaced and Macbook Pro given new life for very reasonable price, at a place that I actually enjoyed visiting. Dean, you're awesome! We'll be back, although this Macbook is working so good I might not have a reason for awhile

Facebook User

After being told my logic board was toast by the guys at the Apple Genius Bar, we decided to head to Experimac and buy a replacement for my mini. Dean was really great, and said "that's usually what they say when they can't really figure out what's wrong"... and agreed to check it out. They went through my old machine with a fine-toothed comb, but it was still a goner (the bad news). The good news: they went through all that effort and charged NOTHING! Glad we found this place! Anyone who needs an i-anything fixed or wants to buy a gently used item, I highly recommend using them!

Facebook User

Stopped in after my daughter broke her iphone yet again. Dean fixed us right up and I'm pretty sure I'm going back to buy a Mac laptop in the very near future. Great experience.

Facebook User

I LOVE that I found this place. Besides being cool people, they took care of my Macbook Air while I was home for a couple days from touring. They replaced a battery on my 4-year old laptop and made it like new. It was really nice to be able to go to Experimac rather than wait in line at the zoo (Apple Store.) I'm sure I'll be back for any other mac repairs I may need in the future.

Facebook User

I had the pleasure of purchasing my (new-to-me) iPad from Experimac a week ago. You'll find quality selection, services, and knowledge of all things Apple at this wonderful store. I would highly recommend this Worthington shop to anyone looking for a great price on previously owned Apple products.

Facebook User

Highly recommend this store! Went in there to sell a few old phones and computers. Got a good grade in value. The staff is super friendly and very knowledgeable. Was able to get a great deal on a refurbished laptop quad core duo MacBook Pro. Much better experience than going to the Apple Store and breaking the bank.

Facebook User

I had a great experience with the people at Expiramac Worthington. I went in to trade in an iPad and MacBook and was on my way shortly. I highly recommend them!

Facebook User

I originally learned of Experimac via Facebook, and had them in the back of my mind. After all it's not every day that you need a computer! But, through excellent marketing - I remembered them when I did need something. Today was that day. I went in and purchased a MacBook Air from the owner Dean Kilton. The place is clean and well organized with products displayed prominently. The owner and staff (Brooklyn I believe) were kind, courteous, professional, and extremely knowledgeable. They worked with me to make sure I not only got into the right computer, but then made sure I had the necessary accessories. They were not high pressure, nor pushy. In fact, I would very much compare them to the service we have all come to expect from our Apple stores, but without a thousand people and a long annoying wait! If you are looking to purchase a pre-owned Apple device at a very fair price, I would without a doubt recommend Experimac.

Yelp User

We bought a MacBook Pro and have been very satisfied!

Facebook User

I was really impressed with the quality of service we received. The staff are friendly and even remembered my name after only two visits! Will definitely be purchasing from these folks agian!!!

Facebook User

So thankful for Experimac! They were able to replaced my hard drive and save all of my files. Fair price for the repair and quick turn around time, I was able to get my computer the next day. Will be a repeat customer. Thank you, Experimac!

Facebook User

Dean and Brooklyn(sp?) took such amazing care of me. My iPhone had a horribly cracked screen, and because my phone had been refurbished in the past, there were numerous intricacies to the repairs (in part because the past repairs were slightly atypical. Anyway, they were very patient, and make sure my phone was repaired and took the time to make sure that it had full functionality. The pricing there is also extremely competitive. Great service at a great price, made for a great experience. I most highly recommend them!!!!!

Facebook User

My husband and I heard about this store several months ago and finally were in the area and decided to check it out. We went in to "just look" around. Dean, the owner, was more knowledgeable than I could ever have imagined, even explaining that the store is a franchise. The store was well stocked with used, but in extremely good condition, Apple products, such as iPads, iMacs, MacBook Pros and more. Dean explained their trade-in program, which got me thinking about my Mac Mini that died a year ago. He showed us the MacBook Pro, which I've had my eye on for several years to use for my business. Long story short, I took my Mac Mini in the next day, got a decent trade in price, and after a comprehensive tutorial, walked out with a MacBook Pro with great specs. I recommend this store if you need any of your Apple products repaired or if you want a used Mac computer but don't want to pay the high price for a brand new one.

Google User

Just had the best experience here...my first Mac purchase....I have been thinking about switching from a PC to a Mac for 2 years but felt intimidated...ExperiMac took the time to go through ALL details with me so I feel confident and even excited to use my new MacBook �

Facebook User

They were awesome. I needed a new hard drive for my laptop and was able to drop it off before they closed last Friday night and picked it up early in the day on Saturday. I was concerned about the cost, but it was more affordable than I expected. I would absolutely use their service again and have recommended them to everyone I know!

Facebook User

This is truly an amazing store. They are by far the best place to buy, sell, trade or just get information on any Mac product. The owner and employees are very knowledgeable, helpful and frankly just great people. They took great care of my family and resolved several issues with our IPhones that other places had said were impossible to fix. Experimac took care of it in about an hour. I will never go to another store (Including the Apple Store) without talking to Experimac first. Dean, Dave and Brooklyn are the best.

Google User

This is the best Mac Store ever! Everyone is incredibly helpful and knowledgeable. I took my daughter's iPhone to them and they were able to fix an issue that no other store could even explain to me. I highly recommend this store.

Yelp User

Dean and his team are super knowledgeable and helpful! I spent two hours asking a million questions and Dean patiently and clearly explained the best options for me and even gave me a tutorial on how to keep my kids safe on the Internet! I left with a new battery in my phone and my MacBook Pro, plus maxed out the RAM on my MacBook making it usable again for my heavy design and photography work. I don't think I'll ever go to the Mac Store again without checking out Experimac!

Facebook User

I adore these people. They have fixed my iPhone 3 times, and I had an excellent experience each time. They are very knowledgeable, fast, and are worth driving across the city to do business with. Having a broken device is a headache, but they made the whole process a breeze!

Yelp User

These guys know what they're doing, are exceptionally patient and very reasonably priced! My MacBook Pro is working again (for a fraction of the cost I was quoted at another store)! If you need Apple products or service I highly recommend checking out Experimac! Thank you Dean, Brooklyn and staff in the back!

Facebook User

Took a water damaged Mac Book Pro in today to have it professionally evaluated. Turns out the extent of damage was past the point of no return, however, I was completely satisfied with the level of service and expertise by Dean and his team. I would recommend them to any Apple user prior to investing thousands on a brand new machine - You won't be disappointed!

Google User

Amazing place to buy, sell, or repair Apple products. Dean and his staff are extremely knowledgeable and service is fantastic. I highly recommend Experimac!

Google User

They fixed my sons iPad mini 2 for what I feel is a great price compared to The Apple Store. Thanks guys!

Facebook User

This is a high class operation built on integrity. If you care who you do business with and want a fair price, opinion and expert service then you must check this place out. I own several Apple products for my company and most of them were purchased pre-owned from this store, and they have helped us on numerous occasions with devices purchased new from other locations. Shop with confidence.

Facebook User

I got a MacBook pro from here, the guys were very helpful and prices are good! they even helped me to replace the HDD with SSD and upgraded the memory with my old laptop memory without taking any extra fees!

Facebook User

Absolutely wonderful service!! So informative and very genuine! We spent almost two hours in the store and got all of our questions answered and more.

Five stars all the way. My daughter broke the screen to her I-phone and I sent her in to see Dean and his team. They jumped right on it and she was out the door in 30 minutes. HIGHLY recommend for any Apple needs. Thanks guys!

Facebook User

Five stars all the way. My daughter broke the screen to her I-phone and I sent her in to see Dean and his team. They jumped right on it and she was out the door in 30 minutes. HIGHLY recommend for any Apple needs.Thanks guys!

Google User

They know what they're doing!! Great customer service and great prices. They fixed my iMac in no time.

Facebook User

They where GREAT!!! Answerd all my questions I had and helped get me all set up with my computer and iPad!!!

Facebook User

Had service there and it is awesome. Very professional and reasonable price. Thank you.

Facebook User

Good, honest place to get work done on your Mac. Had them replace an aging hard drive with a new SSD and general tune up. They got it back to me the same day and when I got home it was like I got a brand new computer. Happy with the results!

The 90-day limited warranty covers both device sales and repairs, for repair or exchange (at Experimac's discretion). This warranty is for mechanical defects from the original purchase store only. If the repaired device has been previously opened, physically damaged or liquid damaged, the device may be considered compromised and therefore the warranty may be deemed void.

Each Experimac store is an independently owned and operated franchise location.

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