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Category Archives: Support

March 20, 2018

We believe that website security is so important, we created an entire eBook dedicated to keeping your online presence safe.

Small business owners often take on the roles required of multiple individuals at large companies and because of this, seemingly minor tasks that can have a significant impact may take a backseat. We understand the struggle, so we created this handbook to help compile a simple and effective checklist.

This book is completely free and contains a plethora of valuable information and tips for locking down potentially vulnerable areas of your website.

March 1, 2018

We’re excited to offer a brand new (free!) eBook with 15 solid strategies for making sure that your small business website is secure.

Unfortunately, cyber criminals are a real threat. They have been around since the dawn of the internet, but as our technology evolves, so do the bad guys’ tactics. So, it’s important to always be on top of the methods that will keep your online presence safe.

February 26, 2018

At AddThis we pride ourselves on our fantastic support. Even though we get between 250 and 400 requests per week we have a response time of around two hours, and a customer satisfaction rate of over 98%.

We do this by following three principles:

May 13, 2015

Recently, some of our service providers have changed how share counts are stored. Rather than showing the same count for both http and https sites, counts are different based on the different protocol. Unfortunately, we have no control over how these services handle counting shares, so share counts are going to be different for http and https.

March 27, 2015

Friday at 4:18pm Eastern Time — The issue has been resolved. You may need to clear your browser cache. If you have any further issues, please email our support team – help@addthis.com. We apologize for the inconvenience this may have caused.

March 19, 2015

This post was updated on November 8, 2016.

In an effort to provide more transparency and a better experience for all of our users, we’re formalizing the list of browsers AddThis officially supports. We get over 1.9 billion users every day from 15 million websites around the globe. Therefore, we get a pretty good idea of what browsers people use. This means we have to think hard about what browsers we support and how we support them.

September 8, 2014

Update – As of the 8:48 AM on September 11th, some of our users are still reporting seeing this bug. We’re working with Facebook and hoping they’ll fix this as quickly as possible.

Over the weekend we heard from several of you about issues sharing with the Facebook iOS app and URLs with anchors, which AddThis uses for click and address bar tracking. Facebook seems to be using a kind of URL forwarder in the iOS app that isn’t correctly decoding the %23 in the URL into a #. This is causing URLs to 404 because the resource they’re looking for doesn’t have that name. We’ve reached out to Facebook about this issue. Continue reading →