first off fries!! they only do fries do u can have them if your celiac, note it's peanut oil for anyone with nut allergy. I ordered my burger in lettuce and told them I'm celiac, they all noted the allergy and prepared mine in a separate clean section. so good and will be back!

I have celiac and am very sensitive, yet never had an issue here. Tell them you have a gluten allergy and they will write "special instruction" on the order. Fries are delicious, lettuce wrap is overrated so just get the burger in a bowl.

I love 5 Guys but always have a little trepidation about how the GF order is passed back to the line. But this location is fantastic, was very clear it was allergy order and required change of gloves. Very friendly, highly recommend.

As soon as I asked for a bunless burger, the cashier asked if it was for an allergy. When I said yes, she let one of the workers preparing the food about it and it also showed up on the receipt. Burgers and fries were very good.

If you're gluten intolerant, this is a great option for you. @ Rockville Town Square, the cashier told me she has Celiacs, so she was great to point out that the food is prepped in the same area as gluten food. I've been to 3 different locations & they'll prep your burger without a bun and put it together nicely in a container. I don't feel like I'm losing out on much without the bun. Shakes @ Olney & Mt. Airy.

delicous. the little things make me happy and when the people change gloves to avoid contamination, I get excited bc that means they understand. no stomach problems like I had with smashburger (avoid).

This location does not understand gluten-free and definitely has no concept of cross-contamination.
They brought my lettuce wrap out with sesame seeds showing in between the lettuce pieces. It had obviously come in contact with a bun!

Offered to change their gloves when asked about cross-contamination but they already had fries in the baskets waiting to be cooked last minute so the possibility for gluten to be in the fryers from not constantly changing their gloves before adding fries to the fryer is pretty high. I'm Celiac and even after taking the precautions to avoid CC I'm pretty sure the fryer is contaminated from the staff not taking precautions to ensure the fryer oil stays GF. Also, the staff knew about changing their gloves but didn't really know much about preventing gluten CC.

Was told the fries are the only thing fried in the fryer and are gf. After alerting them to an "allergy" (because it's easier to just go with it sometimes) when I asked for no bun on mine, they packaged the fries with my son's regular buger with the bun. I called to educate them about cross contamination and was told the staff would be retrained and I was offered a free meal. I went back in a week later to accept my free meal which mirrored my first meal and the EXACT same thing happened. Clearly no one was retrained. They offered me fresh fries that hadn't been touched and I reluctently accepted but I still got sick so my burger was not clear of cross contamination. I can't go back after this. It's pretty clear food allergies/sensitivities don't matter to them.

Friendly, knowledgable staff. Get any burger with any free toppings wrapped in lettuce, but specify gluten free as an allergy. Fries are in a dedicated frier. Delicious! Gluten free buns would be great but the lettuce is okay.

Very pleased. Staff was extremely friendly and cashier offered to make my food to ensure safety. Dedicated fryer only fries their fries. Also when you order gluten free they give you 2 Hamburg patties since you aren't getting a bun - which is nice most places do not.

They use peanut oil for those with nut allergies; they offer complementary in-shell peanuts and ask you not to take them outside. Buns are toasted on its own separate grill so no cross over. Burgers are doubled and fries are okay. You should say you are gluten intolerant. They will offer lettuce wrap in lieu of no bun. Ordered "all the way" and didn't have a reaction to condiments/toppings. Did not put GF friendly but they will accommodate GF as much as possible.

My girlfriend has Celiac Disease and we often find it difficult to eat out. She has eaten at Five Guys 20 or more times and has never gotten sick. They have a procedure when you tell them you have a gluten allergy/Celiac. You can get your burger wrapped in lettuce or in a bowl with whatever toppings you want. Five Guys is great!

I've been here a handful of times and have not gotten sick! The burgers are, of course, fantastic. And filling even with the lettuce wrap. I ask them to change their gloves before assembly my burger and they have been cool about it. I feel safe ordering the fries too.

I really like this chain. All their fryers are only used to cook fries so they are GF. They keep the bread away from the fryers to avoid cross contamination. The food prep people change gloves. Very cautious. I travel a lot, so this is my go to chain restaurant on the road. Never had a problem. And yes, the burgers and fries are great.

Just left 5 Guys in East Lyme. The staff was very knowledgable and aware of cross contact. I was lucky enough to be the only customer (which is always exciting since that's pretty much the safest way of no cross contact!). They were extremely friendly and the food was great. Lettuce wrap was a bit messy, next time I'll do the bowl but I also ordered fries and they were delicious!

Amazing customer services!!! Everyone was so knowledgeable about gluten allergies and making sure my food was safe. I had a lettuce wrap burger and fries and it was great. They changed their gloves and everything is kept separate. The best part...they didn't act like any of it was an inconvenience, which often happens when you ask people to accommodate for allergies.

Two stars because they do "bowls" instead of lettuce wrap. 👌🏼
But I got VERY sick the last time I was here. I was out with my sister & my new boyfriend, and I got instant stomach cramps, diarrhea, and a headache. My sister is also Celiac and she was completely fine. They must've put my patty on a bread surface or something.

So for the first time, I decided to get a burger on a lettuce "bun" from Five Guys! I go there all the time for fries and have never had a reaction, so when the cashier asked if I wanted anything and I said "oh it's okay, I have Celiac Disease so I can't have buns!" She replied, "Oh honey, we take pride in how well we take care of our allergy prone customers! Get a lettuce bun or a bowl and I will make sure gloves are changed!" Not only did I order the burger with her, she made it herself and hand delivered the bag to me like it was a package of gold! I am so happy with the service AND it is delicious!!! 😍🙌🏻🍟🍔 I can't wait to go back, with a card to thank her!

The staff is aware of the precautions to take when serving someone with Celiac disease. The manager has a couple times taken our order then go prepare the food himself. As stated in another review the only gluten in the restaurant are the buns, that means a dedicated fryer!

They were very sweet, and VERY careful stood there to watch them make my food and every time they went to touch my food the gloves were changed. Just have to tell them it's an allergy! It was great! I took my hubby here for the first time ( he has never been) so it was great to be able to share one of my favorite places with him even after finding out I have celiac:) one very happy Pregnant lady here!