Product Details

Introduction

Mission Critical - To avoid unplanned downtime and reduce recovery time, you can select our most rapid resolution option, Mission Critical. This option can help you get your business up-and-running in minutes, not hours or days, by allowing you to specify high severity levels and request accelerated response times for priority service. With this option, you receive:- Two-hour, four-hour or eight-hour on-site parts and labor support, and the ability to self-identify severity levels 1, 2 and 3- Emergency dispatch, in parallel with troubleshooting, for issues identified as severity level 1- Regular status updates from an assigned escalation manager, who keeps you informed every step of the way- Escalation management that provides a single point of contact for incident management, escalation and monitoring- Priority parts dispatch, enabling expedited resolution of critical issues

Specifications

License quantity

1 user(s)

Number of years

5 year(s)

Service time (days x hours)

7x24

Response time

4h

Repair time

4h

On-site support

Yes

Compatibility

DELL Precision T7610/T3610/T5610

Every effort has been made to ensure the accuracy of all information contained herein. e-nitiative shall not be liable for any changes resulting in wrong product description, tax code and/or price. The shown information (specifications, prices, taxes) should be considered as an indication and can be changed at any moment and without any prior notice.