I have a new Bose Sound Touch Radio. I worked just fine when

Customer Question

I have a new Bose Sound Touch Radio. I worked just fine when I got it. Now when I turn it on, I get a message it needs to be reconfigured. Cannot find how to do this in the manual. I have unplugged it and replugged it in; no success. I would appreciate your helpJA: Just to clarify, what's the exact make and model of your machine?Customer: Bose Sound Touch Radio -- just a minute I have to look up the modelJA: What happened right before this popped up? What troubleshooting have you tried?Customer: unplugging it and plugging it back in. We did have a very bad thunder storm; I was not at home, and the radio was plugged in.JA: Anything else you want the theater expert to know before I connect you?Customer: no

Thank y ou for waiting. You may have to do a factory reset. Hopefully it wasn't damaged by the storm. This will tell us for sure.

Ensure the Soundtouch system is connected to the power

Disconnect the SoundTouch pedestal cable from the Boselink jack in the back of the Wave Soundtouch system.

Press and hold the Control button on the back of the SoundTouch pedestal

While pressing and holding the Control button, reconnect the Soundtouch pedestal cable to the Boselink jack.

Watch the WiFi status LED at the back of the system. Over the course of around ten seconds or so, it will blink white, turn solid white, and then go out. When the LED goes out, release the Control button.

Give the system about four minutes to reset itself, during which time the LED will produce a variety of colors and patterns. If the WiFi LED has not turned to solid amber after this time has elapsed, press and hold the Control button for two seconds. The system should enter into setup mode.