Translations

Delivery 7 to 14working days

Please be aware that certain countries outside the EU charge an import duty tax on goods over a certain value. Please check with your local government as to the value of this tax as you will not be allowed your parcel until the fee is paid.

It is important to us at GetTheLabel.com that your goods arrive safely and securely, therefore where possible our International Parcels are sent via Hermes, DHL or Royal Mail and their associated partners.

For Standard Delivery you can expect your order within 7 to 14 working days, please allow 15 working days before you contact us; please note full tracking is not available on every service. The weight of your parcel will determine which courier service is used, a maximum of 30kg per parcel applies. Please note for all parcels exceeding 30kg there will be additional charges (subject to weight).

You may be required to sign for your parcel when it is delivered. If you are not at home when the parcel arrives, a card will be left for you to arrange an alternative delivery date with the courier.

Returns

If you are unhappy with your purchase for any reason, return it to us (unworn) within 21 days and we’ll give you a full refund or exchange. Please note that all swimwear must have the protective sticker intact when returning
the goods to us. We regret that all underwear and pierced earrings are non-returnable for reasons of health and hygiene. Get The Label does not offer a free returns service

Once we receive your returned items please allow up to 5 working days to process a refund and up to 5 working days for exchanges. Please complete the returns slip on your delivery note clearly stating which item you are returning and the action you would like us to take. If you request a refund then the amount paid will go back onto your original payment method.

If you request an exchange please indicate which size you require or alternatively, if you are choosing a different item, please advise the product code and size required. Please note that we can only exchange goods for items of the same value or less. If the exchange item is cheaper in price then we will automatically refund the difference. If you wish to exchange your purchase for items that are higher in value then you should request a refund for the returned items and place a new order for the replacement items on our website.

If you have mislaid your delivery note simply enclose a covering letter with your name and full address together with your requirements.
Get The Label does not have a free collection service for returns. To return your parcel to us use your local postal service requesting the standard delivery service, but ensuring you opt for the extra compensation where possible – this will ensure you are adequately covered in the unlikely event of your parcel going missing in transit.
We will happily refund the cost of your postage if the item you are returning is faulty or was incorrectly sent. Get The Label cannot be held responsible for any returns parcel lost in the post, therefore please keep your receipt as proof
of postage.

Contact Us

We are a UK based business so will communicate in English. In the unlikely event that you do need to contact us and you are unable to speak English we would recommend you send us an email and we will make every effort to respond in your local
language wherever possible.

How To Order

By Internet

You can place your order and check the stock availability of your favourite brands online. Begin browsing by clicking on the category you’re looking to purchase from Men, Women, Boys, Girls, Accessories, New In, Sale, All Brands.

How to Pay

We currently accept payments from the following cards: Visa, Visa Debit, Mastercard and Amex, just insert your card details upon checkout when prompted. We also accept PayPal.