Otis226

Can't speak for every Vizio refurb that's shipped, but the 32" internet ready set I got on Woot a couple of months ago is the best TV we've ever owned, by far. Clarity, ease of use and fast connection to Pandora and Netflix.

tanios

Can anyone recommend any particular mount for such a TV? I know it's 400x400 but as there's practically a ton of different mounts out there, maybe someone can recommend a decent one or else specific features to look for?

pasexton

bluegecko90 wrote:Has woot learned how to package big TVs properly? Because I don't want another busted screen, and I'm sure the others who were delivered broken merch on the other recent Vizio TV deal feel the same way.

Exactly, I have the same concern. Purchased a 50" TV 2 weeks ago. FedEx left it at my front door in plain site for stealing. Second, there was nothing on that said, "Handle with Care" or "Fragile". Opened up the box and the screen was busted. Returning it was easy enough but still a huge disappointment. I suggest you put "Fragile" or "Handle with Care - Glass" on it so the delivery people are more careful with it. Thanks!

herriga

We have had our 60" (not available here) since Thanksgiving 2012. We paid $600 brand new. Granted we stood in line for 2 hours after dinner to get it. It was worth the purchase, but only because we only paid $600 for a brand new 60" LED.

bluegecko90

PemberDucky wrote:not sure if you sincerely want this to be addressed or it's just a bit of snark, but i suppose i'll use this as an opportunity to put on the ol' Moderator hat & say that sometimes, despite our best efforts, items do get broken in shipment.
this can also occur with items that are drop-shipped from our vendors.

it is not common (at all), although i realize that's not particularly consoling when it's YOUR television (or whatever) that's broken.

what i can tell you for certain is that you should email Support@Woot.com if there's ever a problem, and they'll guide you to a resolution.
sometimes a little patience is required, but we'll make it happen.

i hope this helps.

Blargh, I'm sorry. It was unnecessary snark. Woot support was fantastic and issued a full refund and I didn't have to pay return shipping either (contrary to Woot's posted policies).

haveabigjohnson

Can anyone recommend any particular mount for such a TV? I know it's 400x400 but as there's practically a ton of different mounts out there, maybe someone can recommend a decent one or else specific features to look for?

I have a similar model to the one you just purchased. This is the mount I used. I am very happy with it. This mount has a high degree of tilt, it swivels and pulls out. If you don't need all of that then you could get a cheaper one on Monoprice. I like to be able to pull out the TV to get behind it if you need to access cables an such.

billywantone

PemberDucky wrote:not sure if you sincerely want this to be addressed or it's just a bit of snark, but i suppose i'll use this as an opportunity to put on the ol' Moderator hat & say that sometimes, despite our best efforts, items do get broken in shipment.
this can also occur with items that are drop-shipped from our vendors.

it is not common (at all), although i realize that's not particularly consoling when it's YOUR television (or whatever) that's broken.

what i can tell you for certain is that you should email Support@Woot.com if there's ever a problem, and they'll guide you to a resolution.
sometimes a little patience is required, but we'll make it happen.

do keep in mind that it's woefully uncommon for hundreds of unaffected customers to pop in post-purchase and write, "everything arrived fine. i am watching my television now and enjoying a sensible dinner with my family."

it is significantly more common for folks to post when they've encountered an issue. what you see is a smattering of a larger group.

this is not to trivialize customers impacted by such matters. it's merely a statistical tidbit to consider.

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Not sure if you should post that? This slightly-nsfw-flowchart will help.

PemberDucky

billywantone wrote:REALLY?, I've had items shipped with packing on top none on the bottom, items damaged, response send it back...OH THAT HELPS...

Or items shipped minus the original packaging to make it fit....useless for gifts....NO REPSPONSE....

WOOT shipping department SUCKS period...

i apologize for your frustrating experience. i'm unsure whether you're citing a specific incident regarding a vizio television (the current product being offered), or if you're discussing another item (in which case, there are other appropriate threads to have that addressed).

in any event, you should receive responses from us, even if it's an automated reply assigning a case number. sometimes it takes a little more turnaround time than we'd all like it to, but you should always get a response and a resolution.
be sure to check your junkmail/spam folder; sometimes our messages land there.

one last point of clarification: we don't always ship items. orders are also drop-shipped directly by our vendors, and that means they're the ones to do the packing.

we've had a few unfortunate occasions where packing has proven unsuitable for items, leading to damaged goods. in those events, our buyers work with vendors to evaluate and improve their packing & shipping procedures to avoid subsequent incidents.

i hope this helps, and again, i'm sorry you've had a frustrating time. it's certainly not what we want for our customers.

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Not sure if you should post that? This slightly-nsfw-flowchart will help.

msgross

Can anyone recommend any particular mount for such a TV? I know it's 400x400 but as there's practically a ton of different mounts out there, maybe someone can recommend a decent one or else specific features to look for?

boydj170

I purchased the 50" VIZIO Smart LED in July. It only took 6 days for my order to arrive. I ordered early Sunday morning and the TV was at my door step Saturday afternoon. For $5.00 delivery, who can beat that!!

Also, I have read a ton of comments concerning the quality of the TV upon arrival. Guess what folks, my TV was in mint condition. Not one scratch, dent or marking on the set. The TV was packaged beautifully. Like many, I was a bit apprehensive as a first time-buyer on Woot-- to purchase a refurb TV over the internet for $469 (most other retailers, including Amazon, started at $679), but I must say, this was the smartest purchase I have ever made. Sure it only comes with a 90-Day Warranty, but life is about taking risks. I am sure glad I did!!

stephybee77

Has anyone had issues with the sound? I ordered this and got it over the weekend. I set it up on Monday and there is just this obnoxious high pitched sound coming from the set when I try to do anything that requires sound. I messed with all the settings and even turned off the speakers and it STILL makes the sound. It even goes on for a few seconds after shutting off the tv.

I'm quite disappointed considering return shipping is going to cost me $70 when for an extra $30 on top of the price I already paid, I could have gotten a new one with no issues. I've emailed Woot and I'm waiting for a response now.

Aside from the sound issues, the tv is freaking amazing. It arrived in mint condition with only a couple scratches on the remote. The picture quality is superb.

Stevey5036

Just had the 47" die on me. Used it for maybe less than ten hours and now it makes a horrible flickering sound when I attempt to turn it on. Vizio won't cover it and Woot won't return any of my emails. Last time I buy from here!

ThunderThighs

Stevey5036 wrote:Just had the 47" die on me. Used it for maybe less than ten hours and now it makes a horrible flickering sound when I attempt to turn it on. Vizio won't cover it and Woot won't return any of my emails. Last time I buy from here!

I'm sorry for the problems with your TV. Unfortunately, you are outside the warranty period. I'll let CS know that you would like a response but I'm afraid the message will be the same.

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