Returns and Exchange

Returns and Exchange

If you wish to return the merchandise purchased online, you may do so in a period no later than 24 Hours from the day of purchase.. You must deliver the merchandise in the same packaging in which you received it. To schedule a return, please contact us at returns@jelly.pk in order for us to arrange the collection at your home address.

We will fully examine the returned product and will notify you of your right to a refund of the amounts paid. The refund will be made as soon as possible, and within 30 calendar days from the date on which you informed us of your intention to withdraw. The refund will be made using the same payment method, which was used to make the purchase.

No exchange or refund will be made for any products that are not in the same condition in which you received them, or that have been used beyond mere opening of the product.

Exchange

You can only make exchanges for the same article in a different size or colour. If the size for replacement in same design is not available, therefor customer’s will have rights to either cancel the order for full refund policy or select other design.