Central Security Austin Testimonials

Jay is outstanding. We have an unusual house that is long and “S” shaped — which creates some trickiness for sensor function in a wireless alarm system. From time to time, we have had sensor function issues, and Jay is always super quick to respond. He’s very professional and pleasant. In addition, he has a straigtforward, flat pricing structure — so I’ve never felt pressure to by something else. If any of my friends need a security system I would emphatically recommend Central Security.

Russell has installed three different systems in the three different houses I have been in. I won’t go to anyone else. He takes a personal stake in all his customers and the price is relatively cheap compared to ADT or anywhere else in Austin. His team is extremely professional and I love the app that comes with it. The monitoring service is phenomenal. Don’t make the mistake of going with a different company. Russell is super great and he’ll take care of you, including any issues you may have learning your system or at the beginning of your service. Thanks, Central Security!

I’ve been a Central Security customer for a little over 2 years now and I’ve referred at least 5 of my friends their way. I decided to go with Central Security after reading all of their positive Yelp reviews and it has been a excellent experience. Russell is great and his team is extremely responsive. The equipment he installed has never let me down and keeps up alert to anytime someone is coming or going from my house.

Their service is also very cheap compared to the national competitors like ADT, Uverse, and Brinks. Plus, it always feel good to give my business to a local small business owner.

I have now used Central Security at my home and business and could not be happier! After a break-in at our home – we did a lot of research and found Russell. Central Security doesnt rope you in to a long -term contract and doesnt try to push unnecessary products on you. They are awesome to work withand are very responsive and professional. I couldnt be happier and plan to use him for our new house when we move in a couple of months!

Called to get help with my DSC security system and Jay was more that helpful and knowledgeable . I would recommend them to any one looking for a home security system. They are family owned and they treat you as such. They now have a store in San Antonio TX.

Recently after 7 years of monitoring my Austin rental property, I had to let Central Security go due to my selling that property. Anticipating the sell of my house I went on a month to month contract for the alarm service and was very pleased that I still had excellent coverage. Did I mention that they saved me a lot of money by updating the already installed old alarm system?
This company has given me the best monitoring service as well as the best price for this service. They are also located in the Houston area, so when my new house is completed I will definitely hire them to secure my home.

Jay is the best! After a terrible experience with ADT in my previous house, I wanted to hire a smaller, preferably local alarm company that provided decent customer service and didn’t lock me into a multi-year contract. After reading the Central Security reviews on Yelp about 2 years ago, I retained Central Security … and I’m so glad I did! Unlike other alarm companies, Jay did not try to sell me anything I didn’t need, or lock me into a long term contract. I’ve been pleased with the service ever since. And every time I’ve had an issue–like when my system was acting up after a power outage–Jay has always responded promptly, courteously, and resolved my problem quickly.

More recently, Jay really went over and above. After losing my job last month, I was looking to cut costs, so I called Jay to cancel my alarm service. He was extremely empathic and generous, and offered me a few months of free service until I got back on my feet. I am so grateful Jay, thank you!!!

I could recommend not recommend Central Security any more highly. If you’re looking for a good alarm company, look no further, call Central Security now.

I was in search of an affordable & reliable security system because of some recent break-ins in our neighborhood. I called around & researched online. Central Security is the best deal in town! Russell is awesome to work with & Erick did a great install. No one tried to up sell me & I wasn’t rushed into agreeing on anything I didn’t need. Less than two weeks after the install we had a break in. The alarm system scared the bad guy away! Totally recommended this company & its employees!!

After a horrible break in last June, my mom was on the hunt for a security system that not only was affordable on her teacher’s salary, but reliable. I found out about Central security actually by driving down my street one day and noticing that on my block a good 1/4th of the houses had Central security posts outside their homes. So, I like others reviewing here, researched the company through Yelp and online searches to help my mom out.
My mom spoke to Russell, he came out to her house on time as promised, checked the old wiring from ADT my mom used to have in the house back in the ’90’s, and quoted her for the work and equipment that was needed.
The day of instillation, my mom was having work done on all the windows of the house, and luckily Eric who came out to do the work was OK and not bothered by the extra bodies in the house. Eric showed up around 8:30ish if I remember correctly, and was out by 11:30-12, mostly in part because he had to replace some old equipment in the house. But all-in-all, Eric was very helpful, explained how to work the system to my mom who isn’t technology savvy, and showed her how to program the system from her smartphone. My mom couldn’t have been pleased enough by their courtesy, promptness, and overall friendliness, which is why I’m giving 5 stars for the great feedback I received from her.

After researching alarm companies on Yelp, I decided to contact Central Security. I am so glad that I did. Russell came out to inspect the pre-wiring in our home and discuss what we were wanting and what the costs would be. He was very friendly and informative, taking the time to answer my questions and offer his advice on what we might need. He did not push unnecessary hardware, which made me more comfortable in deciding to go with Central. On the installation day, he called in advance of his arrival and showed up on time. He installed everything cleanly and efficiently, and then took the time to explain the system and to show me how to set up the online control panel and app. I would recommend Central Security and Russell to anyone looking for an alarm company. You will not be disappointed.