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Mike, Mac Medic

Category: Mac

Satisfied Customers: 8996

Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

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I am having trouble restoring my iPhone 4s, I am not sure.

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Hi I am having trouble restoring my iPhone 4sJA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?Customer: I am not sure. Im sorry. I get "to allow access please respond on your iPhone"JA: Have you installed any updates recently?Customer: I am up to date but no I haven't installed anythingJA: What troubleshooting have you tried?Customer: The only thing I've tried is switching WiFi networks, going in recovery mode , quitting and reopening itunes but I still keep getting the " please respond on iPhone " there is nothing appearing on my iPhoneJA: Anything else you want the Mac expert to know before I connect you?Customer: That is all