Ch 19 - Thinking About Management Issues 1 Do you think...

Thinking About Management Issues 1. Do you think that manufacturing or service organizations have the greater need for operations management? Explain. 2. How might operations management apply to other managerial functions besides control? 3. How could you use value chain management concepts in your everyday life? 4. Which is more critical for success in organizations: continuous improvement or quality control? Support your position. 5. Choose a large organization that you're interested in studying. Research this company to find out what types of operations management strategies it is using. Focus on describing what it's doing that's unusual or effective or both. Log On: Internet-Based Exercise When a company pursues well-known quality goals such as ISO 9000 or Six Sigma, they promote that accomplishment and often use it as means of competitive differentiation. Find three examples of companies that have achieved ISO 9000 certification. Describe what unique quality initiatives these companies have implemented. Are there any quality processes or activities that these organizations have in common? Now do the same thing for Six Sigma. Find three examples of companies pursuing Six Sigma and describe what unique quality initiatives these companies have implemented. Are there any quality processes or activities that these organizations have in common with each other? How about in common with the organizations that have achieved ISO 9000 certification? Working Together: Team-Based Exercise Break into groups of four to five students. Your team's task is to assess how you believe technology will change the way your college disseminates information to students a decade from now. Specifically, what do you believe the typical college's teaching technologies will look like in the year 2012? Here are some questions to consider: 1. Will there still be a need for a college campus spanning several hundred acres? 2.

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