Hammer

Overview

The Trusted Technology That Delivers Results

Hammer Test System arms QA, DevOps and IT teams with the ability to rapidly test and optimize quality for voice applications, mobile applications and contact center systems in a robust, comprehensive manner.

The platform improves the customer experience by identifying and correcting experience-related problems before and during production operations. Organizations can leverage the Hammer Test System to detect and measure performance issues across their entire communication network.

Covers every element of a call flow—acting just like actual customers

The Hammer Test System can emulate customer interaction with your contact center, including dialing in or receiving calls, just like your customers would. The system can enter or speak account information, and listen to ensure that the right responses are played—all whilemeasuring system and network response timesthroughout each test call.

The Hammer Test System emulates every aspect of a call flow, including the entry of dynamic information, using touch tones, and can play an unlimited number of voice ﬁles for testing speech-recognition-based systems. Hammer’s patented recognition capability allows automaticverification that the correct prompts are being playedin the application.

Cisco Built-in Bridge emulation

UC Presence Testing

When launching a new financial services product the success of your contact centre in dealing with new enquiries is critical… When the stakes are high and you’re pushing the bounds of a new contact centre technology, I would recommend Empirix.