I am living in Hong Kong. I bought a Tommy Hilfiger polo shirt last month when I travelled to New York. When I was back to Hong Kong after three weeks of purchase, a hole was found in polo shirt. Then I send email to US Tommy Helpdesk. They said that exchange policy only apply to US. They suggested me to contact the local Tommy Hilfiger store.

Then I went to local store. They said that they don't have same model. What they can do is to fix the hole by needlework. I refused and email to US Tommy Helpdesk again. I emailed them twice but no reply so far.

In fact it is easy to solve my problem. E. g. refund via credit card, send the exchanged item to local store... But Tommy helpdesk just select to escape. And I have no way to escalate.

As a result, I would recommend all tourists to be careful when they bought Tommy Hilfiger in US.

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Online Store

Posted by dyer123 on 01/26/2012

I just cannot stop thinking about the bad experience I have had. I am a student and want to buy some gifts for my friends whenever I am leaving for my own country. I placed an order for more than twenty items and was told that my credit card information was incorrect; I called the credit card company and was told that everything with my credit card was correct. I called the Tommy Hilfiger online customer service and was told that the limited amount of items is twenty.

I removed some of my items but again, the system says that my card information was incorrect; I called the credit card authorization department again and was told that nothing wrong at all with my credit card; I called the Tommy Hilfiger Online Store customer service again and was told that the limited amount of items is thirteen.

I removed some more items; but again I was still told that my credit card information was incorrect; I called the credit card company again and got the same answer that my credit card information was correct. I called the Tommy Hilfiger customer service again and was told that the limited amount of items is ten.

I adjusted the quantity to nine items and finally I passed the verification and got a confirmation email. I just waited for the shipment notification, but I did not get any email; after three weeks I logged into my account and found that my order had been cancelled.

I called the customer service again to ask about the reasons and was told that he could not do anything for me because my order was cancelled, and he did not even ask me about any of my order information, including my order number, my email address or any other related information, and he was very impatient and rude.

First time when I made a purchase online and emailed to ask about return policy, I did not get any responses; this time when I tried to make a purchase, I found that my order was cancelled without being given any notification and reasons. And when I tried to ask for an explanation, I got nothing.

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Bad quality

Posted by chikokochi on 08/13/2011

I just bought a Hilfiger tote bag (style#: W8L401226) from one of its store in Singapore and have used it for 5 times. I am really upset to find out that the quality is not as good as what the brand looks. The leather handle part is the problem. I wish that Hilfiger will do some correction on executing the design. Honestly, I feel like betrayed by the brand because I just used this for freaking 5 times and even my other unbranded bag which I used almost everyday last longer than this Hilfiger bag.

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Discrimination Towards Asian! Rude Manager

Posted by Sprite80 on 03/04/2011

I was at Tommy Hilfiger Outlet store in Ontario, ca (Store # 104) this morning. I was told that by a friend they are having a great sale ( because she just purchased the night before). I am Chinese with a big family so I buy Tommy as gifts ever year for my relatives when I go back, because Tommy cost more over the sea. So this morning when I walked in the store I saw a sweater I like so I asked store girl how many I can buy, she told me I can buy 5pc of the same item. I went with a friend and both of us decided to buy the same items because the price was awesome. We did our shopping, however at the check out the manager from the store [snip - no names please] told me she will ONLY SELL ME FOUR ! I asked her why, then she handed over me the parallel imports paper, I explained to her I am not reselling them and I can cut off the tags in front of her, then she told me NO. because she can sale limited number to me, then I told her I asked the other store person, and she told me I can buy FIVE. Then this Maribell girl told me, she doesn't care but can only sale me Four in total. SO I asked her if she is discriminated towards me? And why my friend can buy 6 of the same items last night, but I can only buy four? Then she said I was rude and she will not sell to me. The story is not finished yet, she also rejected to sale to my friend, for the reason we are "friends". My friend ended up buying 4 after questioning her.

I am writing this and hope this can get to whoever in charge in Tommy. I feel sad and discriminated. I can provide every information to prove that I am not reselling the clothing. But Tommy needs to give me reason why I am NOT allowed to buy the products I want but others can.

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Working for Tommy.

Posted by Pierre on 05/21/2009

I am a employee at Tommy Hilfiger, I honestly do not abid by how they are running there business. I have been in the retail industry for 6 years and I gain professional experance within the retail industry. However, I am back to square one with my retail sales career. Working for Tommy Hilfiger no matter how much I tell upper management about my experance within the retail business they don't want to listen. They feel that promoting people within is the way they operate. However, I don't think this is true. I know management that got the job as managers while I am stuck in the same position I was when I first broke into the business.. I have a degree in management and a minor in finance and a good resume. Do you think it is right for me to suffer like this? I beleave they run and operate business right however, is it right for a person with many years and good education background and knowledgeable in multiple languages to be in the same position as I was 6 years ago? or is this just life? I do think they are good in sales of product. I agree that some product carry bad quality however, they are working hard to make sure that there quality or there products are becoming better. I agree, there knits are wonderful, there wolvens are great. STAY AWAY FROM THE WATCHES! for that you Midas well goto China town in New York and get the same watch! trust! for cheaper or goto fossil there watches at least have a long term warretny. PLEASE STAY AWAY FROM THE DENIM, the quality is very very low, your better off getting denim at Polo Ralph Lauren, Or even goto the Gap or Banana republic for denim. However, the Quality premium denim is very low compared to different brands. Do you think operah owns any tommy hilfiger wear?

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Jacket Bleeds, Customer Service Ignores

Posted by Amagnaguagno on 08/30/2012

Rating: 1/51

NEW YORK, CONNECTICUT -- One rainy day in late May, I wore a red, black, and blue cotton-nylon Tommy Hilfiger jacket (3 months old). Although the jacket is lined, the red on the jacket shoulders bled through the lining onto my shirt underneath.

In June I phoned Hilfiger Customer Service, which promised to send me a Return Authorization (RA) so the jacket could be “evaluated.” If found defective, Hilfiger would send a replacement jacket. The RA did not arrive.

In a second call, Maria L. seemed efficient. She requested all the information I had given previously and promised to refer the matter to Steve, her supervisor, who would phone me. She asked for a back-up email address to confirm, a second telephone number, and promised to follow up personally. No call came, no RA.

A third call: I spoke to Rosa, who was polite and thorough. She retook all the same information. Nothing happened: no callback, no RA.

RIO DE JANEIRO -- Dear,
I bought a Tommy Hilfiger's watch at Rio de Janeiro's Dufry to my husband. At the OPERATING INSTRUCTIONS it is written that the watch is WATER RESISTANT to showering or swimming, behind the watch it is written 50M.

However, my husband swam with the watch and got water in it. The watch broke.

I took the watch to Vivara, the authorized service in Brazil and they told me that ANY TOMMY'S WATCH IS WATER RESISTANT. I argued that it is written in the watch and they said that it is written but it is not true...

They want to charge me R$ 330,00, about USD 165,00, to fix the watch.

The watch cost USD 120,00.

I wonder if that's how Tommy works and actually watches are not water resistant.

Best regards,

Ilona d'Orsi.

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Run by MORONS

Posted by Wod42 on 06/01/2012

Rating: 1/51

This is the poorest managed company I have ever tried to do business with. Their website is a joke and does not work properly. Orders are canceled by the company without being notified and customer service will not even attempt to help you.

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Poor Service and Mislabeled Products

Posted by Debenr2004 on 09/01/2011

I bought two shirts at a Tommy Hilfiger outlet store in Seacaucus, NJ. When I arrived home I found the shirts that were labeled as mediums to be so small I couldn't even button them. I returned to the store with shirts and receipt in hand to simply exchange them for shirts that would fit me. The store manager said there was a "no return" policy in spite of the mislabeling and the stores negligence in not notifying me of the mislabeling. This was outrageous, but because the store manager claimed no authority in exchanging my shirts I agreed with her suggestion that she email her superior and that I would be contacted. I left my name and email, but after almost two weeks have heard nothing. This is unacceptable. This company no longer deserves my business.

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Has Quality Gone Out the Window!?

Posted by InvestorsVoice on 05/31/2009

FORT WORTH, TEXAS -- I have been wearing Tommy's short sleeve "polo" shirts for over 10 years and have love the feel and design of the shirts, but now I'm not buying them anymore and asked my wife not to buy them either. The quality is gone, shouldn't an XL shirt from Tommy be the same across the board?? I wear XL shirts but now 50% of the time the shirt I buy and wash they shrink!

What is the deal, why can't they be consistent in their production and quality!? They've lost me as a customer but worse they've gained one more negative voice.