Service Guarantee excludes some situations, for example; accidental damage, any wilful act or neglect. It is not an insurance product. The cover period includes manufacturer's warranty & you may be covered by another product. Find out more

Further information on how to make a service request or complaint can be found in the Terms and Conditions

Service Guarantee

Can you imagine being without your games console? What would the kids do to entertain themselves? Add to your peace of mind with Service Guarantee which extends your warranty by providing a repair service for your console after the end of the manufacturer’s warranty period.

Key benefits

We’ll aim to repair your games console and if it can’t be repaired, we’ll replace it with one of similar specification.

Call out, parts and labour charges are all covered.

We use a trusted network of repairers so can guarantee an expert service.

The option to spread the cost of the cover on your credit account.

If you already have cover for breakdown through an extended warranty programme included in a premium bank account package or another product this Service Guarantee may not be appropriate for you. Service Guarantee excludes some situations, for example; accidental damage, and any wilful act or neglect. It is not an insurance product.

The Xbox One with Kinect and Call of Duty Ghosts pack brings you incredible gaming and puts a world of entertainment at your fingertips.

Welcome to a new generation of entertainment that pushes the boundaries of realism. You can mix up what you enjoy like never before – jump from TV to movies to sport to music to gaming to chatting with friends on Skype in an instant using just the sound of your voice. The Kinect motion sensor also seamlessly transfers all of your physical movements into the gaming environment for incredible controller-free action.

The Xbox One wakes up instantly, so it's always ready when you are. That means less time waiting and more time playing as you instantly and effortlessly jump back and forth between the things you love.

There's a built-in Blu-ray drive to give you access to high definition movies and the Kinect sensor is now improved, with a wider field of view that makes it easier to transport all your movements directly into the gaming world.

This great value pack also includes the incredible Call of Duty Ghosts, the tenth instalment of the epic franchise which sees you fighting to reclaim a fallen nation. Create your own perfect soldier, play with new dynamic maps, and build your own team to defeat the enemy in intense combat action.

Xbox Live is your ticket to the most exciting social entertainment network in the world on both Xbox 360 and Xbox One.