Stuck on the on-demand screen

Stuck on the on-demand screen

Im frustrated. One of my screens continue go to the On Demand screen. Ive tried hitting the top left AT&T button on the remote and then press the exit to tv button it goes to regular programming but it reboots back to on-demand about a minute later. Frustrated. Havent had UVERSE long. Help

Re: Stuck on the on-demand screen

hampton86 - Try a reboot of the box - pull the power for a half a minute.Cover the front of the box so that it cannot see any light. If it still does it call for a new box.If it does not do it something in the room is generating IR interpreted as a channel 1 or the on-demand button.

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Re: Stuck on the on-demand screen

Hi hampton86,

I am so sorry about the inconveniences you are having with your new U-verse service, and I am hoping the advice that aviewer provided got everything working normally. If not, the next best step might be to replace the receiver, and I will be glad to help with that. Let us know how it is going.

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Employee Contributor*

*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.