HomeAway.co.uk, the home of Holiday-Rentals®, is part of the HomeAway family. As the world leader in holiday rentals, we offer the largest selection of properties for any travel occasion and every budget. We’re committed to helping families and friends find the perfect holiday rental to create unforgettable travel experiences together.

This was our first time using Owners Direct and also the first time for the owner. We had trouble finding the flat as the address wasn't on Googlemaps, so we kept having to call the owner for directions and he was unhappy because he thought that he hadn't been paid. We had to call our bank to check that we'd paid and he contacted Owners Direct who told him that he would be paid after our trip. Once that was sorted, everything was much better. We liked the flat, although it was a bachelor flat and there was no hairdryer. Otherwise, we had everything that we needed and the flat was nice and clean. When we left, I suggested that he should organise clear directions to the flat next time and to have a welcome pack with details of local supermarkets, doctors etc. which he was happy to do. The holiday was a great success after the initial misunderstandings. The town is beautiful and the food and drinks are of good quality and very reasonably priced.
However, we didn't know how to contact Owners Direct when we were having problems and if we if we hadn't been able to contact the owner by mobile, we wouldn't have known what to do. Clearer instructions would be helpful.