PGP Desktop Continues to Prompt for Your Passphrase with Outlook 2010

Article Id:156539

Status:Published

Updated On:27-03-2014 06:46

Legacy Id:TECH190172

Products:

Symantec Products

Issue/Introduction:

PGP Desktop continues prompting for your passphrase for each email message, regardless if the email is encrypted or not. This occurs if you try to open any email from a recipient for which you have a public key in PGP Desktop.

Cause:

This is caused when Microsoft Outlook 2010 Add-In "People Pane" is enabled. "People Pane" connects all information related to person in Outlook.

Resolution:

This issue is resolved by deactivating the "People Pane" Add-In in Microsoft Outlook 2010.