As I wasn't home the day of the delivery, the driver allowed a stranger who was parked on the kerb outside my house, to sign for the package. The driver then left my package at my front door-not round the back for some strange reason. By the time I returned from work, the package was nowhere to be seen. It took a week of investigations to figure out what had happened. We can only guess that the package was stolen by the unknown person who signed for it. That was about 3 weeks ago and i'mstill waiting for the claim to be sorted out. I'm £35 out of pocket and still have no cat food! What I will say is that the staff in the office who dealt with my query were extremely helpful. If it wasn't for them, I wouldnt place any more orders.