Frequently Asked Questions

Below is a listing of common questions and answers for issues parents may have with district technology resources.

Who do I contact for help?

Q: How do I get help? Who should I call or email?A: Email parenthelp@ctsdnj.org for all technical support issues (including login and password resets). For cafeteria questions only, you can email cafeteria@ctsdnj.org. These addresses are monitored by multiple staff members. While we strive to respond as quickly as possible, there is typically a significant backlog of requests at the start of the school year, so please be patient.

When will I receive my Parent Portal credentials?

Q: The school year has started and I have not received my Parent Portal login information. When and how do I get this?A: Parent Portal information from the previous school year remains unchanged. If your student is new to the district and was registered prior to the start of the current school year, you can expect to receive your login information shortly before the start of the school year. If your student registered after the start of the school year, please e-mail parenthelp@ctsdnj.org to request Parent Portal information.