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REVIEW RESERVATION

Review, change, or cancel reservations made on Baymontinns.com. If you need additional assistance, please call 1-800-337-0550 (1-877-229-6668 from Mexico).

This was an existing property that Baymont acquired and has done a very good job with remodeling. The rooms and beds were very comfortable andclean. The internet was slow an...
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This was an existing property that Baymont acquired and has done a very good job with remodeling. The rooms and beds were very comfortable andclean. The internet was slow and unreliable. All the other facilities were quite satisfactory for our family's four day stay. The location is convenient to restaurants, shopping and access to main highways.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for your feedback. I am glad to hear that your family enjoyed your stay while on vacation. We look forward to serving you in the future.Sincerely,Jeffrey ParkerGeneral Manager
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The hotel is located in Martinsville, Virginia, where luxury hotels do not exist. This hotel however, was clean and on point for the cost. The problem I had was with the man...
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The hotel is located in Martinsville, Virginia, where luxury hotels do not exist. This hotel however, was clean and on point for the cost. The problem I had was with the management and customer service folks at the desk. I called three days prior to checking in and confirmed accomodations for the three rooms I had booked...inquired about the pool and breakfast. Upon arrival, I noticed that the pool did not have water, was in poor repair, and had dog crap lining the fence around the pool. I told the front desk clerk that this presented a problem for me, since this was a vacation and my children were looking forward to swiimming. She advised that the pool was filling up and would be operable the next day. It was not! It wasn't operable, until the third day of our stay, and it looked so disgusting, I would not have allowed a stray dog to swim in it. I should mention that I inquired with the front desk daily, and they kept saying it would be ready, which prevented me from switching to a hotel with an operable pool. Finally, I decided to check out two days early. Prior to checking out, I made sure to discuss this with the manager, as well a couple of problems with our room, the tub had a leak, when you shower, water pooled on the bathroom floor. Also, the toilet paper holder was not screwed to the wall. --Something real simple that the manager, "Jeffrey" could have fixed. However when I reported it to him, he looked at me like a deer in headlights, offered no solution or interest in solving. He also never offered to move us to a room with a working tub! I really felt as if my entire trip was runied. I was scheduled to stay at this hotel for six nights....I trimmed it down to four. I left without an apology or any satisfaction for the issues. This hotel could do itself a favor by hiring a manager with more experience and perhaps a customer friendly attitude. Also, don't even think the Assistant Manager, "Ray", could step up, she was the worst of all the employees, in regard to customer service. The front desk clerks India and Jessica were a bit more friendly than the manger or assistant manager.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for taking the time to submit a review of our hotel. It was to my understanding when you checked out that the compensation that I extended to you was to your satisfaction. If you would care to discuss this with me further, please do not hesitate to contact me, either at (276) 638-0478 or Martinsville.va@cphosp.comSincerely, Jeffrey ParkerGeneral Manager
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We always stay at Baymont Inn (formerly Jameson Inn) when in Martinsville. It's halfway between the mall (well what used the be a thriving mall but now just a Belk and JC Pen...
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We always stay at Baymont Inn (formerly Jameson Inn) when in Martinsville. It's halfway between the mall (well what used the be a thriving mall but now just a Belk and JC Penney) and Walmart. There are several stores in the Walmart shopping center as well. Roses is within walking distance. The staff is always great and the rooms are always clean and comfortable. The bed is very firm, but still good. The pool was disgusting. Too much local use. Breakfast is great!« less

No one at front desk at check-in. Called and someone came to check me in. She was friendly in spite of doing double duty (helping with laundry). Room was clean/tidy. Howev...
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No one at front desk at check-in. Called and someone came to check me in. She was friendly in spite of doing double duty (helping with laundry). Room was clean/tidy. However, although a non-smoking room, bed cover had multiple cigarette burns.« less

Pool was closed for repairs. The no smoking room had a definite smoke smell. The AC cycled off and on all night, so it was either too hot or too cold. Very comfortable room...
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Pool was closed for repairs. The no smoking room had a definite smoke smell. The AC cycled off and on all night, so it was either too hot or too cold. Very comfortable room other than that. People who worked there were very nice and helpful. Good location close to restaurants. Breakfast was very good.« less

It looks nice, but it was kinda irritating that the pool wasnt even open. Its already summer, like really? The rooms were nice except for the fact that you can't open the wind...
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It looks nice, but it was kinda irritating that the pool wasnt even open. Its already summer, like really? The rooms were nice except for the fact that you can't open the windows and theres no ash trays for the smoking rooms. The first day I noticed annoying little flying bugs by the sink. The recliner was broken. The continental breakfast was alright. And the coffee sucks. But other than that I was satisfied with my stay. The staff was friendly. The inn just needs a few fixes and it would be perfect. I would most likely come back to this location. Good price for the quality.« less