If you have not used this feature before, please contact your bank to have this additional security feature applied to your Visa or Mastercard, alternatively, read our article on everything players need to know about 3-D Secure technology here.

What is a voucher and how can I use it?

A voucher enables you to play an entry for a specific lottery at no cost. You can earn vouchers from LottoPoints, or by partaking in different promotions on the site, like our Welcome Offer.

To play a voucher you will need to check which lottery the voucher is valid for:

Login, select Account and click on Account balance to view your available vouchers.

Go to Play Now and choose the lottery which corresponds with your voucher/s (e.g. choose USA Powerball if you have a voucher for USA Powerball)

Choose your lucky numbers and click on Add to cart

Scroll down to view your selected numbers in the cart summary and click on Checkout

In the order summary, confirm the Use Vouchers dropdown is set to Yes

Click on Complete purchase and you will successfully have used your voucher

The above is applicable for every time you have a voucher available.

You can combine several vouchers in the same transaction, or mix a cash purchase with one or more vouchers. The value of your voucher/s is then deducted from the total of your purchase. This is visible on the order summary page and in your purchase confirmation.

Is payment guaranteed?

Payout is guaranteed! PlayUKinternet has a vested interest in paying our members. Our company is built on repeat business without which we would not succeed. Since inception in 1998, we have maintained a 100% payout record to our winners.

When will the winners be paid?

When you've qualified for a prize, the winnings are automatically allocated to your winnings balance as soon as the draw results have been announced. You will find several options for using and withdrawing your winnings. Smaller winnings are commonly redeemed for play credits where you get an extra 25% top-up bonus, while larger winnings are withdrawn.

A withdrawal can take up to two weeks, but can also be as quick as a couple of days depending on which method you choose for your withdrawal.

If you win a really large amount, our support services will be in touch with you to ensure that your winnings arrive as safely and smoothly as possible.

We have a multitude of payment methods available including certain local methods. There are essentially two ways to pay at PlayHugeLottos. The first is by depositing into your play balance (purchasing play credit) and the second is by paying directly at the time of checkout (when placing an order).

Are there any agency fees or commission charges deducted from my winnings?

PlayUKInternet N.V. does not charge any agency fees or commission on winnings.

How do lottery winnings work?

When you've played the lottery, you'll be notified of the winning numbers as well as any matching numbers from your entries in a results email. The results emails are sent shortly after the official lottery has announced the winnings numbers.

The winnings are automatically credited to a section of your Account balance called Unclaimed Winnings and Vouchers. You'll see a Claim winnings button in this section allowing you to choose one of the below claim options:

Top up your balance and get 25% extra in play credits

Donating to one of our supported charities

Requesting a cash withdrawal of your winnings

The first two options are quite convenient for smaller winning amounts, while you also have the option of simply retaining smaller winnings which can be withdrawn when their total has reached £10, €12 or $15.

Should you request a cash withdrawal, you'll be prompted to enter the relevant information for the method you've chosen to have the funds transferred to. Depending on the withdrawal method and the amount you have withdrawn, you'll have the winnings within 2 to 14 days.

If you win £/€/$200 or more, our support services will give you a call to congratulate and help answer any questions you may have regarding your winnings.

Why has my account been suspended?

Your account can be suspended for various reasons. Most often, it’s due to a discrepancy between the details you registered and details relevant to the usage of your account. To protect our clients, such accounts are automatically suspended to prevent fraudulent activity.

If your account has been suspended, kindly give our Security Department 24 to 48 hours to review your account, after which you will be notified of the outcome.

How do I play if I do not have a Credit Card?

We have integrated a number of alternative payment methods, including eWallets such as Skrill and Neteller, as well as voucher redemption systems. Furthermore, we offer the ability to pay in to a number of local bank accounts in various countries around the world. To see which options are available to you, login and visit the Deposit Section, and all available payment alternatives will be displayed to you. You may also wish to visit our payment section for further information.

How do I play on your site?

Please refer to the "How to Play" section for information on how to play your favourite international lottery!

Why are your jackpots sometimes bigger than the official lottery?

When you see that the jackpot on our site is bigger than that of the official lottery - it means your entry is actually a bet on the outcome of the lottery and not an official ticket. Your stake in this "bet" is what you pay for your entry and the return can, clearly, be quite immense if you pick the same numbers that win the jackpot!

Now, how can the jackpot be bigger with us? Well, on extraordinary occasions, we simply put some extra money on top of the prize in order to offer you the best rewards and the most exciting lottery experience we possibly can!

We're the ones to pay your winnings and are therefore not constrained by the official lottery - making these jackpots the perfect chance of becoming a winner!

How many rollovers can take place?

A rollover happens when the jackpot prize is not won. The jackpot amount is "rolled over" to the next draw, increasing the value of the jackpot prize for the draw. In this manner lottery jackpots can climb to massive amounts over time.

Every lottery is different though and each has their own specific regulations concerning the number of rollover draws permitted or the maximum value that a jackpot prize can climb to.

The following lotteries have no rollover or jackpot cap in place - they will continue to rollover indefinitely until they are won:

- USA Powerball

- Mega Millions

- SuperEnaLotto

- El Gordo

- La Primitiva

- Mega Sena

The following lotteries have special rollover / jackpot considerations in place:

UK Lottery: Rules dictate that the UK Lottery jackpot is capped at 5 rollovers. After this, a 'Must be Won' draw will be held and the winnings will be distributed among everyone who matches a prize tier. These draws will drastically increase any player's winnings.

Euromillions: Euromillions has a jackpot cap in place. The jackpot can only ever reach a maximum of €190 million and can only stay at that amount for a maximum of two draws. If the jackpot is not won on the 2nd draw then the total €190 million is distributed amongst the 2nd prize tier.

France Loto: The France Loto Jackpot can rollover a maximum of 34 times before it has to be won. If the jackpot is not won after the 34th rollover draw then the top prize is distributed amongst the 2nd prize tier.

EuroJackpot: The EuroJackpot has a jackpot cap in place. The jackpot can only ever reach a maximum of €90 million.

Oz Lotto and Powerball: Both Australian lotteries have a limit of 25 consecutive draws at which point, if the jackpot is still not won, the funds will be awarded to the second prize tier.

German Lotto 6aus49: The German lotto has a rollover cap in place. There is a maximum of 13 rollovers that can take place.

How does Instant Win and Scratchcard winnings work?

When you play our exciting Instant Win and Scratchcard games the winnings go directly to your balance as play credits! This is an example of what happens:

You deposit 100

You play 50 on the Instant Win and Scratchcards

You win 60 on the Instant Win and Scratchcards

Your balance is now 110.

60 out of the 110are winnings from the games which you can withdraw or use to continue playing. You also have 50 left from your initial deposit which you can also use to continue playing.

The total balance consisting of cash, as well as winnings from the Instant Win and Scratchcard games, can be used to play all the products we offer on the site.

For every purchase you make, a deduction is made from your balance. Deductions from the winnings part of your balance will only take place when your cash balance (your deposit) has been depleted.

Go to My Account > Account Balance to view the breakdown of your available funds.

Where can I find Scratchcards that I haven't played yet?

Scratchcards that you haven't played yet can be found under My account > Transaction history. You'll see the option "Play now" next to your purchase which will take you to the relevant scratchcard and allow you to scratch them.

This is good to know if you bought a bundle and left the game before you had played all the scratchcards in the bundle, for example.

What is Keno?

Keno is a lottery style game with draws taking place every 3 minutes with quick and generous payouts - even matching zero numbers will win you a prize!

Just like lottery, Keno offers manual entries as well as Quick Picks, which can be bought in bulk and for several draws ahead.

Where can I see my played entries for Keno?

When playing Keno, you have an option to choose Results in the Keno menu. By clicking on Results, you are able to view the results for draws in which you've participated, as well as all Keno results.

While viewing your own results, you can click on any draw in the list to view the numbers you matched as well as the winnings associated with your played lines.

What happens with my Keno winnings?

Winnings from Keno are put straight into your cash balance and can be used to continue playing our exciting games.

To view the withdrawal options for your Keno winnings, simply go to your Account Balance and claim your winnings in the “Unclaimed winnings and vouchers”.

El Gordo FAQ

Where is the draw held: Madrid, Spain

What days of the week are the draws held: Sunday

How many prize tiers are available: 9

What is the biggest jackpot ever won: €33 Million

How many rollovers can take place: No limit

El Gordo Navidad Raffle FAQ

Where is the draw held: Over the years the draw has been held in various locations in Madrid, Spain, including the Lotería Nacional Hall, Palacio Municipal de Congresos and Teatro Real.

What days of the week are the draws held: Held once a year on the 22nd December

What is the cut-off time for purchasing tickets: Tickets will be provided subject to availability.

How many prize tiers are available: There are 5 main prize tiers with many prizes available per tier.

What is the biggest jackpot ever won: 180 full ticket (billete) holders each won €4,000,000.00 in the 2017 draw.

How many rollovers can take place: El Gordo de Navidad is a raffle so there is a guaranteed set of winners.

El Nino Raffle FAQ

Where is the draw held: Gran Teatro Falla, Cádiz, Andalusia, Spain

What days of the week are the draws held: Held once a year on the 6th January

What is the cut-off time for purchasing tickets: Tickets will be provided subject to availability until the 5th January.

How many prize tiers are available: There are 3 main prize tiers with additional smaller, special prizes awarded.

What is the biggest jackpot ever won: The jackpot prize pool can get as high as €120 million which gets split by all winning ticket holders.There is also on occasion a 'premio especial' prize awarded to one decimo - the 2014 premio especial was€40 million.

How many rollovers can take place: el Nino is a raffle so there is a guaranteed set of winners.

EuroJackpot FAQ

Where is the draw held: Helsinki, Finland

What days of the week are the draws held: Friday

How many prize tiers are available: 12

What is the biggest jackpot ever won:€90 million

How many rollovers can take place? The draw will rollover until the jackpot reaches its maximum value of €90 million at which point it will not grow any higher. If the jackpot reaches €90 million any additional funds will be apportioned to the lower prize tier. This will continue until the jackpot is won.

We purchase our EuroJackpot tickets in Helsinki, Finland.

EuroMillions FAQ

Where is the draw held: Paris, France

What days of the week are the draws held: Tuesday and Friday

How many prize tiers are available: 13

How many rollovers can take place: The draw will rollover until the jackpot reaches its cap of €190 million. Once Euromillions has reached its cap, it can rollover four times before it must be won. In this instance, if there is still no jackpot winner, the total jackpot value will roll down to the next tier.

We purchase our EuroMillions tickets in France.

France Loto FAQ

Where is the draw held: France

What days of the week are the draws held: Monday, Wednesday and Saturday

How many prize tiers are available: 6

What is the biggest jackpot ever won: €24 million

How many rollovers can take place: 34 Rollovers. If the jackpot is still not won after the 34th rollover the prize will roll down to the 2nd tier winners.

German Lotto 6aus49 FAQ

Where is the draw held: Saarbrücken, Germany

What days of the week are the draws held: Wednesday and Saturday

How many prize tiers are available: 9

What is the biggest jackpot ever won: €45,382,458.00 on December 5, 2007

How many rollovers can take place: The draw will rollover 13 times consecutively and the jackpot must be won after the 13th roll. If no-one wins the jackpot then the prize rolls down to the 2nd tier level.

Please note: The results and winners of the German Lotto 6aus49 Saturday draws are only announced on Monday mornings.

We buy the German Lotto tickets in Kiel, Germany.

La Primitiva FAQ

Where is the draw held: Madrid, Spain

What days of the week are the draws held: Thursday and Saturday

How many prize tiers are available: 7

What is the biggest jackpot ever won: €98.4 million on the 15th October, 2015.

How many rollovers can take place: No limit

What is the Reintegro number: This is an additional number that gets randomly assigned to the ticket once it is validated on the system of the Spanish National lottery. PlayHugeLottos.com does not assign this number nor are players able to choose it. Players will receive details of their Reintegro number within 24 hoursof placing their entry, either via email or by logging in and checking their entry history. If the ticket was purchased in advance for future draws then the Reintegro number will be provided once the draws thatthe tickets are entered into become the next available La Primitiva draw on our system.

Mega Millions FAQ

Where is the draw held: Atlanta, Georgia, USA

What days of the week are the draws held: Tuesday and Friday

How many prize tiers are available: 9

What is the biggest jackpot ever won: $1.53 billion on 23rd October 2018

How many rollovers can take place: No limit

Mega Millions Max FAQ

Where is the draw held: Winning numbers are based on the outcome of the official Mega Millions lottery, drawn in Atlanta, Georgia, USA

What days of the week are the draws held: Tuesday and Friday

How many prize tiers are available: 9

What is the biggest jackpot ever offered: $750 million draw on the 19th February 2019

How many rollovers can take place: No limit

Mega Sena FAQ

Where is the draw held: Brazil- The draw is always held in a truck that travels all over Brazil in a different city for every draw.

What days of the week are the draws held: Wednesday and Saturday

How many prize tiers are available: 3

What is the biggest jackpot ever won: The biggest Mega Sena jackpot ever to be won was by a single ticket from the capital, Brasília. The winner took home 205 million Reais in November 2015.

How many rollovers can take place: No limit

Oz Lotto FAQ

Where is the draw held: Melbourne, Australia

What days of the week are the draws held: Tuesday

How many prize tiers are available: 7

What is the biggest jackpot ever won: $112 million Australian dollars, 6th November 2012

How many rollovers can take place: 25 consecutive draws can occur, at which point, if the jackpot is still not won, funds will be awarded to the 2nd tier.

Oz Powerball FAQ

Where is the draw held: Melbourne, Australia

What days of the week are the draws held: Thursday

How many prize tiers are available: 9

What is the biggest jackpot ever won: $80 million Australian Dollars

How many rollovers can take place: 25 consecutive draws can occur, at which point, if the jackpot is still not won, funds will be awarded to the 2nd tier.

Powerball (USA) FAQ

Where is the draw held: Orlando, USA

What days of the week are the draws held: Wednesday and Saturday

How many prize tiers are available: 9

What is the biggest jackpot ever won: $1.6 billion on the 13th January 2016

How many rollovers can take place: No limit

Powerball Plus FAQ

Where is the draw held: Winning numbers are based on the outcome of the official Powerball lottery, drawn in Orlando, USA

What days of the week are the draws held: Wednesday and Saturday

How many prize tiers are available: 9

What is the biggest jackpot ever offered: $700 million on the 6th October 2018

How many rollovers can take place: No limit

SuperEna Max FAQ

Where is the draw held: Winning numbers are based on the outcome of the official SuperEnaLotto, drawn in Rome, Italy

What days of the week are the draws held: Tuesday, Thursday and Saturday

How many prize tiers are available: 6

What is the biggest jackpot ever offered: €512 million in April 2018

How many rollovers will take place: 10guaranteed rollovers

SuperEnaLotto FAQ

Where is the draw held: Rome, Italy

What days of the week are the draws held: Tuesday, Thursday and Saturday

How many prize tiers are available: 6

What is the biggest jackpot ever won: €177 million

How many rollovers can take place: No limit

UK Lottery FAQ

Where is the draw held: UK

What days of the week are the draws held: Wednesday and Saturday

How many prize tiers are available: 6

How many rollovers can take place: Rules dictate that the Lotto jackpot must be won in the second draw after it has passed £22 million.

What is LottoPoints?

LottoPoints is our lottery rewards program for players. Every cash ticket that you purchase will earn you points that can be redeemed for free lottery tickets once enough have been accumulated.

The rewards program is tiered meaning that the more points you earn, the more free tickets you will earn for your points. As you attain a higher tier, the amount of points required for each voucher redemption decreases, meaning more rewards.

How To Redeem Lottopoints:

1. Login to your account.2. Go to the LottoPoints page.3. Click on the REDEEM NOW button.4. Now under point 2 (Redeem your points as vouchers) choose the lottery first and then the amount of vouchers you wish to get (it will indicate how many vouchers you can receive), then click on GO.5. Keep in mind that you can choose more than one lottery (but only one at a time).6. Then scroll down to point 3, double check your vouchers and click on COMPLETE REDEEM.

What is LottaRewards?

LottaRewards is the official affiliate program for PlayHugeLottos.com. It allows affiliates (marketing partners) to generate significant residual income simply by referring new customers to PlayHugeLottos.com. With a dedicated conversion team, exciting marketing materials, advanced reporting and the opportunity to earn up to 40% of the net revenue generated by your referred players, LottaRewards is right at the centre of the fastest growing vertical in online gaming!

If you run your own website, blog or newsletter, you are eligible to apply. Joining the program is free of charge and only takes a few minutes - click here to apply.

For more information, please visit www.lottarewards.com or send an e-mail to [email protected] now.

Where Are Your Offices Located?

We have a number of employees based around the globe and we are therefore not able to provide you with specific call centre locations. Depending on your location or time zone you will be dealt with by the appropriate language agent.

Our contact address in London is purely for correspondence only to ensure any physical mail received is dealt with in an efficient manner. However, our main management offices are in Curaçao the Dutch Antilles and our processing team is based in Cyprus.

Signs of a fraudulent SMS, mailing or email claiming you have won a lottery prize: There may be a sense of urgency, e.g. respond within so many days or your account will be closed. There may be embedded links (links within the body of the email) that look legitimate because they contain all or part of a real company name. These links may take you to spoof sites which ask you to update personal information, or may download key logging software onto your PC. Spoof websites can be difficult to spot.

To make sure you are on our sites please be aware that PlayUKinternet and its associated brands are the following:

PlayHugeLottos.com

PlayUKLottery.com

PlayEuromillions.com

PlayUSALotteries.com

PlaySuperEnaLotto.com

GrandesLoterias.com

Megaloto.com

GrandsJeuxLotos.com

Lotolion.com

Lotolev.ru

Loteriionline.net

Szuperlotto.com

If you are in any doubt please contact our customer services team for further advice, but remember if you haven't paid for a ticket or know nothing about the prize you have been offered, then you are likely to be in receipt of a fraudulent mailing. If you don't have a ticket, you can't win. Entering is easy, so get your ticket today.

I Have A Question That Is Not Mentioned In The FAQ’s

If you have further questions that have not been addressed in this section please contact us directly.