Don't incite, condone or encourage anything that could result in a criminal offence, civil liability, or breaches any laws regarding competition.

Don't post links or direct others to sites containing viruses, corrupted files, or anything that could damage or interfere with computer hardware or software, or to material which is offensive, or may breach the terms of use of the relevant social media account.

Don't post content copied from elsewhere, which you don't own the copyright for.

Don't post the same message, or very similar messages, more than once, also called "spamming".

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Please bear with us as we adapt customer contact services to a difficult and fast-changing situation. Your patience, co-operation and understanding is vital in helping us prioritise our most vulnerable customers who most need to speak with us.