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Payments

Returns & exchanges

Is your Item lost? If your item is not received due to shipping company or seller's fault, consumer will receive full refund (Item price + Shipping fee) or an equal replacement upon consumer's request.

Was your item damaged when you received it? If an item is received damaged due to shipping process, weather, custom inspection etc., consumer should contact seller immediately and provide evidence of damage (a note from the carrier stating the damage and digital photos) within 7 days after receiving the item. Please check the item carefully before you sign your name, be sure to reject the item if damages is obviously to the carton/tube. Consumer will be able to qualify a full refund (Item price + Shipping charge) or a replacement only if consumer follow the instructions above. Seller has the right to keep the damaged item if it's in repairable condition, or buyer can get partial refund if buyer chooses to repair the item - this is to be determined by seller.

Shipping policies

Shipments will be made through U.S. Postal Service as Certified Mail in most cases. However, UPS and FED Ex could be used depending on receiving location. All shipments will be placed with a tracking number and insurance.

Mailing outside the United States will mostly be shipped through UPS and FED Ex, depending on the receiving location.

Additional policies

I welcome any questions, comments or concerns regarding this shop. If you see something that you like or would like a custom order, I can take custom jewelry and art orders. It is to the sole discretion of the seller whether or not to do a custom order. Please feel free to message me with any questions.

Also, please note that when looking at color tones on a computer monitor, the colors can slightly vary. Due to this, color may not 100% match the purchased item.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.