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cant see drives in "my computer"

Tej

Posted 14 June 2006 - 05:42 PM

Tej

Member

Member

55 posts

since yesterday, when i click "my computer" icon, I get a blank pane with the searchlight.. after awhile the pc freezes and i have to power off and power on again.. windows takes longer to load.. and a few times have had a black screen with pointer frozen . Have to power off again.
Am running XP pro SP2
Any ideashow to fix this. Moreover when i click "my documents" icon.. the system locks up. ( although the pane is not blank but shows folders etc.

Any ideas as to what the problem is?
I had uninstalled NIS2005 and installed AVG and ZA ( both free)
Thanks for helping

0

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wannabe1

Posted 14 June 2006 - 09:17 PM

wannabe1

Tech Staff

Technician

16,645 posts

Hi Tej...

Do you have a scanner or camera installed?

Open Control Panel and double click on the "Administrative Tools" icon. Double click "Component Services", then click "Services". In the "Services (Local)" list, right click "Windows Image Acquisition (WIA)", and then click "Stop".

Tej

Posted 15 June 2006 - 12:46 AM

Tej

Member

Topic Starter

Member

55 posts

Hi and thanks
Tried that.. have stopped service.. rebooted..
no change when i click the my computer icon... still the never ending searchlight.. blank pane!
I dont understand..
the scan disk and defrag works ok
pc boots ok
outlook works ok
when i click the my documents icon.. the window comes up ok
but.. when i click the down arrow .. comp freezes.. and then I have to power off and power on to enable me to start up comp

wannabe1

Posted 15 June 2006 - 06:33 PM

wannabe1

Tech Staff

Technician

16,645 posts

Right click on "My Computer" and choose "Properties". Click on the "Hardware" tab and then on the "Device Manager" button. Are there any devices in the list that are marked with a yellow ? or ! next to them?

Tej

Posted 16 June 2006 - 01:32 PM

Tej

Member

Topic Starter

Member

55 posts

hi wannabe1
Downloaded everest.. but there is no provision for a log or a provision to save as a compressed file.
By the way.. I tried again with the my computer icon... clicked it.. and let the searchlight try and find.. after about 45 minutes, the drives showed up in the pane. However, when i clicked the drive, the searchlight was back on again with a blank pane!!

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wannabe1

Posted 16 June 2006 - 01:54 PM

wannabe1

Tech Staff

Technician

16,645 posts

I'm sorry...I should have included instructions for running the report.

Run Everest and click on the "Report" icon in the toolbar. Use the wizard to save a report (All Pages / HTML format). Everest will analyze the machine. When it completes, click on "File" in the report's toolbar, select the desktop as the save location, and click "Save".

Right click on the Report.html file on the desktop , point to "Send to", and choose "Compressed (Zip) Folder". Attach the zip file here for me by browsing to it using the "Browse" button in the File Attachments area under the reply window, then click on "Add This Attachment".

With the information in this report, we should be able to round up your drivers.

Tej

Posted 16 June 2006 - 06:16 PM

Tej

Member

Topic Starter

Member

55 posts

Hi wannabe1
guess i have given myself a huge problem
I had ordered the Norton systemworks 2006 premier. Package arrived today, and decided to install it
got to the activation panel.. activated.. it started to do a scan. The pc froze, so, and now everytime i boot up, the pc freezes after a few minutes. Am at a complete loss. I shall try and send you the log you asked for if I get long enough before the pc freezes again.
any help would be really appreciated.
Thanks again
PS I am using the second pc to post this.

wannabe1

Posted 16 June 2006 - 06:24 PM

wannabe1

Tech Staff

Technician

16,645 posts

Can you boot to Safe Mode and remove Norton until we get the driver issue straightened out? It will only interfere with what we need to do. If you want to put an Anti Viral on there, download Avast! from the link in my signature. If you have trouble removing Norton, let me know...there are ways to make it go away.