The men and women behind the scenes share their best-kept secrets and most memorable Oprah Show moments.

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In 2002, Oprah and her staff traveled to South Africa on a ChristmasKindness journey to bring holiday joy to schoolchildren and orphans devastated by the AIDS epidemic. Producer Suzanne Hayward says the experience—and the outfit she ended up wearing—are unforgettable.

"I thought, 'I'm going to be there in the responsibilty role, making sure everything gets done,'" she says. "And I end up in a fairy princess costume!"

Suzanne wore her princess ensemble while handing out presents and playing with the children. "I was really nervous about how I would look, but all of that apprehension just melted away when I saw that I could make this such a magical day for them," she says. "It ended up being one of the most profound experiences of my life."