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Vindex Systems Ltd is a Closed-Circuit Television, Automatic Number Plate Recognition and Intelligent Access Control system specialist. We provide system supply, installation and ongoing maintenance support services. We act on a consultative basis to ensure customers fully understand the implications of all system design and have selected only the most robust product to ensure the highest performance levels.

We are continually looking to expand our team. We currently have a vacancy for a Service Administrator. Applicants should be eligible to work in the UK and have a strong background in customer services. This is a fantastic opportunity for someone with drive and determination to join our growing business.

Service Administrator

Monday to Friday

8.30am – 5.00pm

Role Purpose:
As a Service Administrator you will be responsible for maintaining high quality standard with all aspects of your role. You will be employed to liaise with our clients, log calls onto our CRM system, book resource to complete the works booked. The below task will be included in the role but not limited to:

Main Responsibilities:

Liaising with customers: answering of customer calls confidentially and efficient communication of allinformation

Ability to form and maintain solid working relationships with internal and external customers

Confirming appointments and updating databases

Supporting and liaising with a team of Engineers, diarising all works

Scheduling the engineers and keeping them up to date of any changes

Completion of daily costing and invoicing by use of CRM system and internal database

Handling Customer and Supplier queries

Purchase orders

Raising quotes

Packaging of outgoing post and booking with courier

Filing

Offering excellent support to management for all office duties

Making refreshments

Skills & Experience:

Experience within a high paced, customer service environment with a strong administrationbackground is essential

The ability to deal with fast changing requirements, working independently using own initiative

Some experience of resolving problems, working to deadlines and prioritising workload effectively

Ability to form and maintain solid working relationships

Self-motivation and self-sufficiency, with excellent time management skills and ability to manage a demanding workload and conflicting priorities.

Self Confidence when interacting on phone with Customers, Suppliers and Engineers

Good organisational skills and accurate attention to detail

Ability to learn new information quickly and keep up with changing products and processes

The ability to communicate effectively and professionally, with the confidence to build working relationships at all levels, both internally and externally.

A logical approach to problem solving

Ability to cope with competing demands and to prioritise tasks

Ability to communicate clearly and effectively, both written and verbally

Excellent personal organiser and multi-tasker

Experienced in word and excel.

Benefits include: Company Pension, 20 days annual holiday + all bank holidays, good remuneration salary in line with experience and onsite training.

We are looking for a dedicated individual who will fit with our collaborative culture. If you enjoy working with other professionals who believe in creating innovative solutions to problems, then please click 'Apply Now'.