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I have a quadrafire 1200I going on 5 years. No problems until this year. Stove would not stop feeding pellets and the ignitor is not working. I replaced the control module according to their directions with a new and supposedly improved module purchased from a dealer.

First I contacted my selling dealer and left a message twice in one week to have a tech come out to the house. No Response not a call - -nothing.

After replacing the module nothing seems to work. Upon intial plug in combustion blower runs approx 20 mins and the blue light blinks once every 10 secs. after that nothing on the stove works. No auger, No ignitor, and neither blower works.

I have a Quadrafire Santa Fe that I purchased in Feb 2003 that had the same issue. Sometimes when it came on, it would feed pellets non-stop. The local dealer was absolutely worthless - I can't understand why Quadrafire lets any bozo have a dealership that can't even spell the word "pellet stove", much less install or service them.

Anyway, I called Quadrafire tech support, they sent me a control board (through my local bozo dealer), and that did fix the issue.

When you get the newer style control board, there is a dial that you have to set to the correct number for your pellet stove...did you do that?

Fixed

Thanks for your assistance. I contacted Quadrafire support a few times over the last few business days. Very helpful and supportive. There was an open in the snap disc #2 or #3 (not sure) for the thermostat circuit.

Like you both my reseller and another area dealer were completely useless and seemed as if they did not want to be bothered in helping me. Sad but I can't recommend either one of these dealers to anyone in the future.

No problem - no offense taken here. I agree that Quadrafire's tech support is great, once you get through to someone other than the guy or gal on the first level support that reads from a script on a computer. If you can actually talk to one of their true tech-support gurus, they are very nice and very knowledgeable.

But I've gotta say...it gives Quadra Fire a very bad name, having dealers that sell stoves but has no clue how to repair and troubleshoot them. Luckily I'm a computer geek for my day job; so I don't mind fooling around and troubleshooting stuff that doesn't work - it's kind of a challenge for me. But as much as I do like my stove, there is no way I'd recommend my local dealer either.

No I apologize! My area resellers were useless and unresponsive to my problems. It seems if you don't want to purchase something new that they don't want to be bothered

You would be surprised how wide spread this issue is across many different manufactures and dealers. The whole network of hearth shops seems to be disconnected from reality. Just simple things like scheduling is a nightmare for most end users. getting parts from the distributor is complicated, messy and unprofessional. Its like this whole industry is run on sticky notes but that my rant im done