Report on Standard Chartered Bank

This report is being assigned as a part of the Degree BBA 499A, (Internship). To prepare this report under the state of University’s requirement, I accommodate my internship program in Standard Chartered Bank. For the completion of the course, as an essential part I had prepared Report. This report is being formed on the most vital issue which is Customer Tracking and Product selection process. At the very beginning of my internship I have studied different functional departments of the organization. By going through all the departments I have chosen the solution delivery department for my study and analysis.

1.2 Objective of the Study

The objective of my study can be divided into two segments. These are given below:

1.2.1 Primary Objective

The primary objective of this report is to meet the requirements of the course, BBA 499A, Internship.

1.2.2 Secondary Objective
The secondary objectives are: • To analyze the present system of Solution Delivery Department in Standard Chartered Bank, basically to find out the effectiveness of the current system. • To identify the problems (if any).

• Finding out the possible solutions to eliminate the problems. • And most of all to gain a life time experience by working as an intern and achieving knowledge. 2.0 Introducing the Organization

2.1 Background of the Company

Standard Chartered Bank – leading the way in Asia, Africa
And the Middle EastStandard Chartered is one of the world's largest international banks, employing over 40,000 people, representing 80 nationalities, across its network. Standard Chartered operates in over 1,200 locations (including subsidiaries, associates and joint ventures) in more than 50 countries in the Asia Pacific Region, South Asia, the Middle East, Africa, the United Kingdom and the Americas....

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...HISTORICAL BACKGROUND OF STANDARED CHARTERD BANK
The word MANAGEMENT originated form the Latin word “Mangier” which means “to train up the horses”. But by the passage of time, it relates human being in lieu of horses. So the meaning of the word ‘MANAGEMENT’ is “to handle” the overall activities of the organization. The name StandardChartered comes from the two original banks from which it was founded and which merged in 1969 — The CharteredBank of India, Australia and China, and The StandardBank of British South Africa.
The CharteredBank was founded by Scotsman James Wilson following the grant of a Royal Charter by Queen Victoria in 1853, while The StandardBank was founded in the Cape Province of South Africa in 1862 by another Scotsman John Paterson. Both companies were keen to capitalize on the huge expansion of trade and to earn the handsome profits to be made from financing the movement of goods from Europe to the East and to Africa.
In those early years, both banks prospered. Chartered opened its first branches in Bombay, Calcutta and Shanghai in 1858, followed by Hong Kong and Singapore in 1859. With the opening of the Suez Canal in 1869 and the extension...

...and Fund Management
Assignment 1
Nina Zejri 14336
StandardCharteredBank (Pakistan) Limited
Introduction
StandardCharteredBank (Pakistan) Limited is a banking and financial services company in Pakistan and a wholly owned subsidiary of StandardChartered. StandardCharteredBank Pakistan operates as the largest and oldest international bank since 1863. In 2013 it marked 150th year of presence in the country. It has 116 branches in 2 cities and a workforce of over 4500 employees. It is also the first international bank to get an Islamic banking license to open first Islamic banking branch in Pakistan.
Rating
The Pakistan Credit Rating Agency (PACRA) has maintained the long term and short term ratings *AAA*(Triple A) and A1+ (A one plus) respectively in 2013. The bank’s outstanding TFC has also been given *AAA* rating.
Risk Management Framework
In order to fully implement the guidelines of the SBP on risk management, SCP(standardchartered Pakistan) has integrated enterprise wide risk management, which brings together various types of risks being faced by the entire organization. Through the risk management framework SCP desires to maintain the core risks such as credit market and liquidity risk. These arise through banks commercial...

...1.0 Introduction
1.1 Origin of the report
The BBA internship program is a required course for the students who are graduating from the School of Business of Independent University, Bangladesh. It is a 12 credit hour course with duration of 14 weeks. Students who have completed all the required courses (at least 114 credit hours) are eligible for this course.
In the internship program, I was attached to a host organization StandardChartered Grindlays Bank for 14 weeks. During this period I learned how the host organization works with the help of the internal supervisor. The internal supervisor assigned me on of the projects. Another project about the customer query frequency is assigned by my supervisor in SCG bank. The report on “SCG’s Online Service: Customers Query Frequency and Satisfaction” is prepared by the author and finally, submitted to the internal supervisor on April 30, 2002.
1.2 Objective of the report
1.2.1 General objective
• To gain practical job experiences and view the application of theoretical knowledge in the real life.
1.2.2 Project objective
• To know StandardChartered Grindlays customers’ different queries regarding cards by using bank’s current online service.
• To know StandardChartered Grindlays customers’ view on bank’s current level of online services quality and...

...2011
StandardCharteredBank
Topic:
Management Information System
Muhammad Nayab Gul 131 (Eve.) 8th Sem. BBA (Hons.)
Department of Management Sciences The Islamia University of Bahawalpur, Pakistan
Introduction:
The main objective of management information (MI) is the possession of the necessary information on operational performance of the regular organization for planning and control. Traditional techniques such as intuition, general, personal whims and prestige, etc. are now considered unnecessary in the process of decision making. Modern Management is constantly looking for specific quantitative information that can help analyze the alternatives proposed and those who choose its decision. Thus, the functions of modern management information are more popularly known as "Information Management". And the system by which information is communicated to management so-called "Management Information System (MIS)”.
Management Information System
Page 2
Introduction of StandardCharteredBankStandardChartered – leading the way in Asia, Africa and the Middle East StandardCharteredBank (Pvt. Ltd) name comes in 1969 by the uniting of two banks the Chartered banking concern of Republic of India Australia and China and Standard banking concern of British people...

...components:
STANDARDCHARTEREDBANK
Historical Background
The StandardChartered Group is an unusual banking business. Although its roots are
British, its area of operations, its network and indeed its profits stream are overwhelmingly international. The name StandardChartered comes from the two original banks from which it was
Founded – The CharteredBank of India, Australia, and China, and the StandardBank of British South Africa. James Wilson following the grant of a Royal Charter by Queen Victoria in 1853, while John Paterson founded The StandardBank in the Cape Province of South Africa in 1862 founded the CharteredBank. Both companies were keen to capitalize on the huge expansion of trade and to earn the handsome profits to be made from financing the movement of goods from Europe to the East and to Africa.
StandardCharteredBank: Getting to know
StandardCharteredBank derives its name after two banksStandardBank of British South Africa and the CharteredBank of India, Australia and China. The merger took place in 1969.StandardChartered...

... Assistant Manager - Credit Risk Control, Wholesale Banking, StandardCharteredBank, for his time and support to make this report more informative and valuable.
Letter of Transmittal
December 21, 2013
Tasnim Rezoana Tanim
Department: School of Business
North South University
Bashundhara Residential Area, Dhaka
Subject: Submission of group report
Dear Madam,
Here is the group report on the assigned topic “Analysing management process of an organization” that you asked us to prepare as per requirement of our Management 210 course. In presenting this report, we have tried our level best to include all the relevant information and the examples to make the report informative and comprehensive. It was a very enriching and enthralling experience and our report writing skills and communicating skills have improved a lot. Thank you for believing in us and giving us this wonderful opportunity.
Sincerely,
Name & ID:
Avijit Sen - 081 083 030
Md. Noor Hossain Sarker - 122 0477 030
Md. Rizvi khan - 123 1141 630
Mahamudul Hasan - 123 0919 630
Golam Mortuza Billah - 123 0728 630
Irin Akter Mumu - 123 1446 030
Fahim Farhan - 133 0968 030
TABLE OF CONTENTS
Topic
Page No.
Introduction
1
Company Background
2-3
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...1. StandardCharteredBankStandardChartered PLC is a British multinational banking and financial services company headquartered in London, United Kingdom. It operates a network of over 1,700 branches and outlets (including subsidiaries, associates and joint ventures) across more than 70 countries and employs around 87,000 people. It is a universal bank with operations in consumer, corporate and institutional banking, and treasury services. Despite its UK base, around 90% of its profits come from Africa, Asia and the Middle East
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