Teachers ‘fear Facebook more than Ofsted’

National Association of Head Teachers says social media sites such as Facebook
are more of a threat to schools than inspectors

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By Matt Warman, Consumer Technology Editor

7:00AM BST 17 Aug 2011

Facebook, Twitter and other social media websites pose a “devastating” threat to schools and are a “bigger fear than Ofsted”, the National Association of Head Teachers’ General Secretary has told the Telegraph.

Russell Hobby was responding to a study by the University of Plymouth, released earlier in the week, which said teachers are increasingly being targeted by parents on Facebook and Twitter who see them as "fair game for abuse".

Research by Prof Andrew Phippen included interviews with a headmistress who suffered a breakdown and was left feeling suicidal after facing a year-long barrage of cyber abuse from a parent using social media sites. Another teacher was questioned by the police and subsequently had to be treated for depression and suicidal thoughts by a psychologist.

““Facebook is becoming a bigger fear for schools than Ofsted,” said Mr Hobby. “Increasingly, social media are being used to fuel campaigns against schools and teachers. Twenty per cent of our members have received threats or abuse online – parents or ex-pupils being the most common source. The results can be devastating”.

One teacher told Prof Phippen "we just have to live with it" because abusive blogs were regarded as "the extension of the school gate".

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Mr Hobby said that a key problem with online abuse was that there is no standard procedure to tackle lies or misinformation. “There is no ‘due process’, no right of reply, no appeal and no requirement for evidence,” he said. “Frequently the campaigns are based on false allegations or innuendo and are joined by people with little or no contact with the school – and we’ve seen how social media and the mob mentality can be combined in the recent riots in British cities.”

One in three teachers has been the victim of online bullying, or knows a colleague who has, and a quarter of that abuse has been by parents.

Mr Hobby claimed that “When people don’t get the decision they want [such as on discipline], they vent online. Parent power can have its negative side. This attitude is combined with the sense of anonymity and freedom from restraint that people get online, to permit language and behaviour that people would never dream of doing in real life.”

He added that he advised teachers to call the police if they felt threatened, or to ask service providers to remove inappropriate online material. He said taking legal action was seldom effective for teachers.

A Facebook spokesman said "These online discussions are a reflection of those happening offline. But while you can’t report a conversation outside the school gates or easily stop a person sending abusive, anonymous e-mails, Facebook have worked hard to develop reporting mechanisms that enable people to report offensive content they are concerned about."