10 - Contact our support team

As a TPP if you face any problems using either our Sandbox or Production APIs you can contact us by using the dedicated support email in the footer section of the Developer Portal.

Please try to give us the full context of your request :

TPP Name,

TPP Registration Number,

Date and Time of the issue,

Service : AIS, PIS, FCS,

Endpoint,

Error message, error code, screenshot,

Information about concerned version by using one of the following URLs. A valid QWAC Certificate for PSD2 is required in order to access these URLs. ​ The certificate is mandatory, otherwise you will get an error :​