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Issue

A 'Carriage Jam' or '0X610000F6' error message displays on the product. A paper jam might have previously occurred.

You might also experience the following symptoms:

The product won't print.

The print job stops unexpectedly.

IMPORTANT: You must follow these solutions in the order presented to resolve the issue.

Solution one: Turn the All-in-One off and on again

Follow these steps to turn the product off and on again.

Step one: Turn the All-in-One off and on again

Press the Power button () to turn off the product. If the product does not turn off, proceed to the next solution.

Wait 60 seconds.

Press the Power button () to turn the product on.

note:

The product might go through a warm-up period which might last up to two minutes. The product lights might flash and the carriage might move. Wait until the warm-up period completes before you continue.

Step two: Print a self-test report

Printing a self-test report verifies if the hardware functions correctly.

How to print a self-test report

Load Letter or A4, unused, plain white paper into the input tray.

On the product control panel, touch the Right Arrow () to display the second navigation screen.

If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

If the issue persists, continue with the next solution.

If the test page does not print, continue with the next solution.

Solution two: Clear any jammed paper

Jammed paper can cause the carriage to stall. Follow these steps to clear any jammed paper.

Step one: Remove any loose paper

Remove any loose sheets of paper from the input tray and the output tray.

caution:

Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the
print mechanism.

Step two: Clear the paper jam from the rear of the All-in-One

Disconnect the USB cable from the rear of the product.

Disconnect the power cord from the rear of the product.

Press in on the left side of the rear access door to release the door. Pull the door away from the product to remove it.

Figure : Remove the rear access door

Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them.

note:

Your product might look different than the one pictured, but the actions are the same.

Figure : Remove the jammed paper

caution:

If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.

Figure : Check the product for bits of torn paper

Replace the rear access door. Slide the tabs into the notches on the right side of the product, and then gently push the door forward until it snaps into place.

Check the rear access door to make sure that it is installed correctly.

Step three: Clear the jam from the front of the All-in-One

Open the cartridge access door.

Figure : Open the cartridge access door

Gently pull any jammed paper out of the rollers inside the product.

caution:

If the paper tears when you remove it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.

Close the cartridge access door.

Figure : Close the cartridge access door

Reconnect the power cord to the rear of the product.

Press the Power button () to turn on the product.

Step four: Print a self-test report

Printing a self-test report verifies if the hardware functions correctly.

How to print a self-test report

Load Letter or A4, unused, plain white paper into the input tray.

On the product control panel, touch the Right Arrow () to display the second navigation screen.

If your printer prints a test page and there is still an issue with your printer, go to HP Customer Support, type your printer model, and then browse for the appropriate support document to troubleshoot the issue.

If the printer does not print a test page, there is an issue with the printer hardware. Continue to the next step or solution.

Solution seven: Service the All-in-One

Service or replace your HP product if you completed all preceding steps.