Welcome to the FAQ section, there are quite a few on here but the majority of them are what customers have come up with not robotic ones we want to ask and answer to make ourselves look good. We have tried to divide them up in to sections. If there is a question you think we should have included send it to info@wellhouseleisure.com and we will add it.

Before I buy

What is Wellhouse’s relationship with Ford?
It’s important as a conversion company that you have a good working relationship with the manufacturer. Wellhouse has worked with Ford from the introduction of the Transit Custom and we work closely with all their technical team, hence why we’re allowed to have them in selected Ford dealerships.

Can I buy from any Ford dealership?
No, only Ford dealers that want to sell the campervans do them. For us it’s better to have a selection of handpicked dealers that are in to campervans. Each dealer has a dedicated person that will deal with camper enquirers.

Is it better to buy direct? No, you need to make contact with your local Ford dealer; we are happy to still talk to you and you’re welcome to visit us and see vans in build, but we are trying to build up a full network of dealers.

There isn’t a dealer near to me, what can I do? We do have areas where we don’t have a dealer and in these cases we can supply you direct.

If I go to a dealer, do I just turn up?
You can, but we want your visit to be worthwhile, so first of all you need to make sure that there is a demo available to see and that the camper sales person is also available. On the dealer section you can see all the direct contact details of each dealer.

Do I need to actually visit Wellhouse to buy?
With all the info and videos available online nowadays, we do get some customers that buy a van and have it delivered without ever coming to see us, particularly if they have seen one of our campervans close up somewhere else. Although some people are happy to buy like this, we will always encourage you to visit your local dealer and strike up a relationship with them.

If I buy from a Ford dealer can I part exchange a camper?
Yes, we are happy to work with the dealer in placing your part exchange camper/motorhome/caravan; obviously the Ford dealer will also be much better placed than Wellhouse to take cars in part exchange.

Do you offer finance?
Yes, all the Ford dealers will be able to offer competitive finance.

If I buy from a dealer or direct from Wellhouse, do I have to collect from Wellhouse?
No you don’t, we can arrange delivery to your door providing the vehicle is paid for in full. Please ask for a quote for this.

The Ford comes with a 3 year warranty what about the Wellhouse warranty?
You get a 3 year conversion warranty to match the Ford warranty; all the selected dealers will also have done technical training courses at Wellhouse and will be able to do various degrees of warranty work if needed.

What servicing will the campervan require?
Although we can undertake all servicing of your campervan, both the vehicle and its habitation equipment, you may find it more convenient to use the Mobile Caravanners Engineers Association (www.mcea.co.uk) who will come to your door to do the annual vehicle and habitation service. It is essential that these services are undertaken to maintain the warranties.

What is the delivery time?
Normally around 15 weeks, but since we launched the Ford Terrier we have sold far more than we anticipated and so the current delivery time is around 6-7 months. All we can say is that all good things are worth waiting for…….

Can I supply my own base vehicle?
Sorry, no, we no longer offer this.

Can I buy parts and build my own?
Sorry, no. Many of the Ford parts we have spent many months and thousands of pounds having tested and type approved. We are also very proud and protective of our brand and in the past, people have bought parts from us and made their own conversion and tried to pass it off as a Wellhouse. With this in mind, we made the decision a while ago to only sell fully converted campers.

I am a Ford employee, is the camper eligible for the employee scheme.
Please contact us regarding this.

Is it quicker to buy from a dealer?
Some dealers will already have vehicles on order to be built, even though they’re not sold. However, as we go forward. we will all work like this, but all campervans are built in strict order for both dealers and customer.

What are payment terms with Wellhouse?
It’s £2000 deposit on order, then 4 weeks before your collection date, we need an interim payment of £23,000 to cover the base vehicle and the balance is payable on collection. (Please note Ford dealers might work differently to this).

Base vehicle

Is the Terrier a transit van?
No, it’s a Ford Custom Kombi Trend to give it its full name. Also, we use the Kombi, not the van version and there is a big difference in this.

I have seen videos and pictures of the Tourneo Trend base model and now you are using the Kombi Trend, why?
When we started we did use the Tourneo version which has twin doors, but it came with rear seats which we did not use (but still had to pay for) and a door that had no use. Also, the Kombi version has a wider bed, the option of a SMEV mini grill (because there is no offside side door), a higher payload than the Tourneo, an electric step (fitted as standard with the SE & Sport models), plus a few other benefits, but basically it converts to a camper much better than the Tourneo. Both the Tourneo and the Kombi are the Trend/Zetec spec, so the trim levels are the same.

I have read the Ford brochure and I can’t see what spec the Kombi Trend is. OK, this one does get a lot of people. The Kombi Trend starts off more basic than the Tourneo, but we spec it up to the same level to include air-conditioning, alloy wheels, DAB digital radio, heated seats, twin armrests and tinted windows (SE & Sport); consequently, the base vehicle we convert is a much higher spec than what you see on the Ford website or brochure.

Where can I see all the different colours?
You can visit your local car/commercial Ford dealer or click here for pictures of all the colours.

Can the vehicle have an automatic gearbox? No, sorry, this is not available at the moment. (We are hoping it will be available at the end of 2016).

Conversion questions

Is the solar panel, electric step and heater extra?
No, on the SE and Sport models the heater and solar panel are included as standard, and it’s a large 95w solar panel as well.

What comes with the vehicle?
You get internal cab silver screens, mains hook up lead and full gas bottle included.

Is roof bed extra?
Yes, its £450.

Can I order extras on the conversion?
Yes, we offer a wide range of extras, including awnings, roof bars, bike racks, leather upholstery, security safe BBQ points, levelling ramps, and all sorts of other stuff.

Can I choose how the conversion is laid out?
Sorry no, all the conversions are built the same for many reasons and changing the layout is very costly to do.

What is the weight that the upper bed holds?
It will take a couple of 12 stone adults.

Is the mattress topper beneficial when taking into consideration the storage that is needed for it?
Personal choice really but we use them ourselves and we can highly recommend them.

What is the towing weight of the Ford once the conversion is fitted?
2000kg braked trailer.

Can I have a hot water system in the vehicle?
No as there is not enough roof to fit one.

What are the benefits of having an elevating or hi-top roof ?
It’s a personal choice really as there are benefits with both.

Can I choose the finish of the wood?
Yes you can, we have sample boxes and the dealers all have sample boxes as well.

Is the roof colour coded to match the base vehicle?
Yes, but we can also do the roof in any colour; for example, on a white or silver van, you could have a contrasting black roof.

Is the conversion certificated as in gas and electrics?
Yes, at Wellhouse we are National Caravan Council members and the campervans we do are NCC approved with gas and electrical certification; we are also ISO 9001 approved as well.

I want to winter campervan what can you offer for this?
We get many customers that use their campervans all year round. We can supply external cab window covers and a cover for the elevating roof that fits on the outside (like a giant sleeping bag, although it does obscure the solar panel) and we can also insulate the water tanks and heat them. Please ask for more details on this, but you only need to do this if camping in, say, less than -5ºC conditions.

Other Questions

How long can we reasonably expect to operate the campervan in the wild without any electrical hook up?
This is difficult to answer because it depends what you’re running from the battery and the fridge and the outside temperature but you should be good for 4 to 5 days and we have had people that run them for longer if they are also driving their vehicle in the day as well. Because we fit a 95w solar panel it makes a big difference to campers that solely rely on the leisure battery.

Are there any other equipment or appliances that you would recommend as being particularly useful or definitely not worth their storage space?
We would need a book for this, however we always say try using it first before you go spending lots of money on extras, everyone uses there camper differently to the next person so only by using it will you find what you really need. Also make your first trip local or even on your drive that is an excellent way to find out what you need (and what you don’t).

What training do you offer when collecting the campervan, particularly with regard to equipment operation and vehicle manoeuvring?
When you collect your camper you will be given a thorough dispatch which takes at least an hour. We also have online dispatch videos and this is available on DVD as well and comes with your camper and were also at the end of the phone.