HP Installation Service provides for the basic installation of HP branded servers, workstations, desktop systems, notebook PCs, thin clients, storage devices, printers, networking, and software products, as well as HP-supported products from other vendors. The Installation Service is part of a suite of HP deployment services that are designed to give you the peace of mind that comes from knowing your HP and HP-supported products have been installed by an HP specialist in accordance with the manufacturer's product documentation.

Service planning

Service deployment

Installation verification tests (IVT)

Installation by an HP technical specialist. Verification prior to installation that all service prerequisites are met. Delivery of the service at a mutually scheduled time convenient to your organization. Allows your IT resources to stay focused on their core tasks and priorities.

When an existing system or environment into which a product is to be installed under the terms of this service is not covered by a current HP service contract, a pre-installation inspection, plus additional work as needed to return the system or environment to a supported configuration, may need to be carried out at an additional charge before the installation can be performed. Only HP products and HP-supported products that are sold by HP or an HP authorized reseller, are eligible for HP Installation Service.

Service Features

An HP service specialist will plan all the necessary activities with the Customer, including the identification of any prerequisites, and schedule the delivery of the service at a time mutually agreed upon by HP and the Customer, which shall be during local HP standard business hours, excluding HP holidays, unless otherwise agreed by HP. Any services provided outside of HP standard business hours may be subject to additional charges. Consolidating all packaging materials in a nearby location to be designated by the Customer, and notifying the Customer that the materials are ready for removal Installation of the product according to the manufacturer's product documentation HP will run the appropriate installation verification tests required for this service. As part of the service process, the HP service specialist will verify with the Customer that all service prerequisites have been met prior to delivery of the service.

Shelf life

Reconfiguration of the Customer's existing IT infrastructure Service deployment on any product covered by a third-party support agreement For factory-racked solutions, the service covers installation of one rack at one site. Services that, in the opinion of HP, are required due to unauthorized attempts by non-HP personnel to install, repair, maintain, or modify hardware, firmware, or software Service deployment on hardware and/or software not covered by an HP warranty or HP support agreement (except as noted in the ''Service eligibility'' section) Services required due to causes external to the HP-maintained hardware or software Planning, design, or assessment of the Customer's computing environment, except to identify service prerequisites for the product being installed Resolution of hardware-related problems encountered during the verification testing process, unless covered by an active HP warranty or an applicable HP Hardware Support agreement Any services not clearly specified in this document Reconfiguration of a factory-racked and configured solution Installation of software products as part of basic hardware installation, except as specifically stated in the ''Service deployment'' section, may require the purchase of additional Installation Services.

Extended specifications

Service Limitations

Reconfiguration of the Customer's existing IT infrastructure Service deployment on any product covered by a third-party support agreement For factory-racked solutions, the service covers installation of one rack at one site. Services that, in the opinion of HP, are required due to unauthorized attempts by non-HP personnel to install, repair, maintain, or modify hardware, firmware, or software Service deployment on hardware and/or software not covered by an HP warranty or HP support agreement (except as noted in the ''Service eligibility'' section) Services required due to causes external to the HP-maintained hardware or software Planning, design, or assessment of the Customer's computing environment, except to identify service prerequisites for the product being installed Resolution of hardware-related problems encountered during the verification testing process, unless covered by an active HP warranty or an applicable HP Hardware Support agreement Any services not clearly specified in this document Reconfiguration of a factory-racked and configured solution Installation of software products as part of basic hardware installation, except as specifically stated in the ''Service deployment'' section, may require the purchase of additional Installation Services.

General Provisions

Defective hardware, as identified during the installation, will be replaced or repaired under the original vendor warranty terms for HP-supplied or HP-supported products. HP's ability to delivery this service is dependent upon the Customer's full and timely cooperation with HP, as well as the accuracy and completeness of any information and data the Customer provides to HP. Any services provided outside of HP standard business hours may be subject to additional charges. HP reserves the right to charge, on a time and materials basis, for any additional work over and above the quoted service pricing that may result from work required to address service prerequisites or other requirements not met by the Customer. HP reserves the right to reprice this service if the Customer does not schedule and provide for subsequent delivery within 90 days of purchase.

Customer Responsibilities

Uncrate products and place the boxes in the immediate location where the installation service will take place Assign a designated person from the Customer's staff who, on behalf of the Customer, will grant all approvals; provide information; ensure that all hardware, firmware, and software that the HP service specialist will need in order to deliver this service are available and that software products are properly licensed; and otherwise be available to assist HP in facilitating the delivery of this service Allow HP full and unrestricted access to all locations where the service is to be performed Adhere to licensing terms and conditions regarding the use of any HP service tools used to facilitate the delivery of this service, if applicable Be responsible for all data backup and restore operations Ensure that all service prerequisites, as identified during service planning, have been met Contact an HP service specialist within 90 days of date of purchase to schedule the delivery of the service

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1 HP is not liable for pricing errors. If you place an order for a product that was incorrectly priced, we will cancel your order and credit you for any charges. In the event that we inadvertently ship an order based on a pricing error, we will issue a revised invoice to you for the correct price and contact you to obtain your authorization for the additional charge, or assist you with return of the product. If the pricing error results in an overcharge to you, HP will credit your account for the amount overcharged.

2 Image is a representation of this product type. It may not be an exact image of the product you will receive.

3 HP is not responsible for shipping delays, including delays related to order processing or unexpected increase in demand. The estimated order to ship days displayed are estimates and do not represent a commitment by Hewlett-Packard to meet such timelines. These estimates are the number of days from acceptance of an order to shipment from a Hewlett-Packard factory.