Jabra Online Store

Frequently Asked Questions

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Order Information

What is my order status?

What payment methods can I use?

We accept PayPal as well as Visa®, MasterCard®, Apple Pay®, Discover®, American Express®, Diner’s Club®, and JCB, as well as Wire Transfer and ATM cards if they are issued by one of these major credit card companies..

Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.

Should I use spaces or dashes when I enter my credit card number?

No. Enter your credit card number without any spaces or special characters. It should be entered as a continuous string of numbers./p>

Does my billing address have to match the address on file with my credit card?

Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.

Why is my credit card being rejected?

There are many possible reasons for a credit card not being accepted, such as:

The card is expired

You have reached or exceeded your credit limit

You have exceeded your daily charge limit

Other technical problems beyond our control

If you have problems submitting your credit card payment you can contact our Support for help. When you contact our Support you may be asked for any error message numbers you received, as well as the reference number seen in the shopping cart.

When will my credit card be charged?

You will not be billed until your product is shipped. This includes any preordered or backordered products. If your items are shipped separately you will be billed each time a product is shipped.

In case of multiple shipments on the same order, you will not be charged more for shipping than the amount that was originally quoted to you at the time you placed the order.

If you use Paypal or Paypal Express you will be billed upon ordering.

How will the charge show up on my credit card?

The charge for your order will appear on your credit card as: "DRI*Jabra/BlueParrot".

Can I order without a credit card?

Yes. In addition to credit cards we accept PayPal as well as Wire Transfer and ATM cards if they are issued by one of the major credit card companies (Visa®, MasterCard®, Discover®, American Express®, Diner’s Club® or JCB).

Do I have to pay sales tax ?

Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout.

Tax-exempt entities can request a refund of the tax paid on an order. We will need a copy of your tax-exempt certificate and the billing or shipping address on the order must match the address on the certificate. Please include your order number or a copy of your receipt or invoice. You can fax a copy of your certificate, with order number or invoice to 952-253-8760.

Shipping information

Has my order shipped?

How do I get my tracking number?

Do you ship to my country?

At this time, we ship to the United States (including AK, HI, PR).

We cannot ship to PO Boxes, or APO/FPO or US territories.

When will my backorder ship?

Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within two weeks. You will receive an email as soon as the product ships. Keep in mind that you will not be charged until your order has been shipped.

In case of multiple shipments on the same order, you will not be charged more for shipping than the amount that was originally quoted to you at the time you placed the order

Can I change my shipping address?

Unfortunately, you cannot change your shipping address after you submit your order. Orders are immediately sent to the warehouse when they are submitted and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the warehouse and a credit will be made to your account

What is your Shipping Policy?

Shipping times are estimated in business days after successful processing of your order.

Ground = 3-5 business days - free

Fast = 2 business days - free for orders over 99 USD

Express = 1 business day - free for orders over 149 USD

Same day shipping on orders confirmed before 6pm EST

Weekend deliveries are not available. We ship Monday-Friday, excluding holidays

Ground shipping is not available to all locations

We do not ship to PO Boxes, or APO/FPO or US territories

Returns and Cancellations

What is your refund policy?

The Jabra store offers a 30-day money back guarantee, which starts from the date the product is shipped. To utilize this guarantee, contact Jabra Support within this 30-day period.

Cost of return shipping will be at your expense.

How do I request a refund?

To request a refund for product(s) purchased online, please email Jabra Support. Please state your Order Number in the email subject header.

How much warranty do you provide on your products?

All products come with minimum a limited 1-year warranty. Accessories are exempt from warranty..

How do I cancel my order?

You can request that your order is cancelled on the same day the order was placed, by contacting Jabra Support. In case processing of your order has already commenced, your request may not be approved.

If your order cannot be cancelled, you will get an email notification when the order is shipped as well as an email with return instructions. You can also look up your order to view the shipping status of your order.

When will my credit appear on my credit card?

Your refund credit will appear on your card 5 - 7 business days after receipt and processing of your returned product.

Jabra Support

How do I get support for my product?

For assistance with the installation and use of your product, please contact Jabra Support using the information below:

What is the Digital River Secure & Virus Free Guarantee?

We take your shopping safety very seriously. You can shop with confidence knowing that we have taken steps to ensure you are protected when you order through our partner Digital River. So, you can rest assured when shopping with us because the Digital River Secure & Virus Free Protection provides you with shopping protection and peace of mind!

Digital River Guarantees:

You pay nothing if any unauthorized charges are made to your card as a result of shopping with us

All information that you provide while shopping is encrypted so no one can access or use personal information in an unauthorized manner.

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Guarantee Details:

1.Credit Card Protection

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank holds you liable for any of this $50.00, Digital River will cover your entire liability, up to the full $50.00. Digital River will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made through a Digital River network member while using the Digital River secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with their reporting rules and procedures and provide Digital River with reasonable requested supporting documentation.

2.Virus Protection

In the unlikely event your software downloaded from a Digital River network member contains a virus, Digital River agrees to either replace the affected software or refund the purchase price plus any shipping costs associated with the affected software. Digital River's liability is limited to the replacement or refund of only the virus-infected software downloaded from a Digital River network member. Digital River will cover this liability only if the virus resulted through no fault of your own from purchases made through a Digital River network member while using the Digital River secure server. Digital River does not assume liability for any costs associated with repairing or replacing any computer components, hardware, additional software, computer files, or any other costs associated with repairing, replacing, or removing virus-infected files from your computer.

3.Data Encryption

Because we accept sensitive information from shoppers (name, mailing address, credit card number, and so on) Digital River uses VeriSign® Secure Socket Layer (SSL) technology to protect personal shopper information. This logic encrypts data being sent and received using high-level encryption technology. This technology assigns undetectable codes to data transmissions that only our server and shoppers can validate. This ensures that no external party can view the data.

Why do I need to set my browser to accept cookies?

Our commerce system is cookie dependent. We use cookies to track products in your shopping cart, as well as discounts and other attributes of your order. The cookie identifies your cart contents (products, discounts, etc.) or order information (billing and personal information is not saved in the cookie). Each time you make a purchase on the site, the cookie is used to speed up the checkout process and enhance your shopping experience.

Are cookies a security risk?

No. Our commerce system encrypts all cookies. Also, the cookie contains no personal information, just a unique identifier for our system to recognize your browser.

How do I set up my browser to accept cookies?

If you're using Microsoft® Internet® Explorer® 6.0 or higher, on the Tools menu, click Internet Options. Then, in the Internet Options window, click the Privacy tab. The default setting is Medium, which allows you to accept cookies. You can move the slider to change the security setting if it is not set to Medium. If the setting is Custom click the Advanced button and make sure both first-party and third-party cookies are set to be accepted.