Customer Reporting & Information Manager

Are you a people focussed individual with proven leadership experience?

Are you customer orientated, always keeping the customer experience at the heart of what you do?

If so, we could have the ideal opportunity for you!

Working as a key member of the Control Centre Management team supporting both the Head of Current Operations and Control Centre Manager, the Customer Reporting & Information Manager is responsible for leading and developing the team that provide the information for both Internal & External Stakeholders, ensuring that the team consistently provide accurate and timely information about our service for our staff and customers.

With proven leadership experience, this role will require you to deliver and maintain the level of service our internal and external customers expect, through the development of the team and improved processes for Passenger Information During Disruption (PIDD).

You will use initiative and operational experience to manage and develop processes that deliver to the standards defined by the Rail Delivery Group (RDG) good practice guides, thus achieving our purpose of connecting people to what is important to them!

You will be an excellent communicator, developing and maintaining excellent working relationships with all stakeholders and using these relationships to share best practice.

Does this sound like an exciting opportunity to you? If so, view the job description and find out more!

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