It is very common with metropolitan of India that an auto-driver refuses to take you to your destination or does not follow meter installed or over charge from customer. Now, Delhi Traffic police is advertising the complaint policy and also started message service in which you can complaint about auto-driver by just noting his auto-rickshaw number and SMS to 56767. There is not only this step that you can follow but you can also use help of popular social networking sites like Facebook and twitter.

Steps to complaint against Auto-driver:-

1. SMS to 56767- if auto rickshaw refuses service, harasses in any way, does not go where you want to go, you can complaint by using Delhi traffic police SMS service. Send SMS OVC or MIS or HAR vehicle Registration Location Time> on 56767.

Eg. Send SMS <REF DL1RC3000 Janapth 1000hrs> to 56767.

REF-Refusal –If auto-driver does not allow you to take any where, you can use this code to send SMS.

OVC- Over Charging-if an auto-driver charges without measuring meter and over charge from you, you can use this OVC code to send SMS.

HAR- Harassment-If an auto-driver harass with you, you can complaint immediately to Delhi Traffic Police. For, harassment, the auto-driver can more hard punishment than any other complaints.

2. Use Helpline Number- If problem is worst for you while travelling in an auto-rickshaw, you can immediately call on 1095 or 25844444. It is 24×7 started helpline by Delhi Traffic Police and complaint will be listened and reacted as soon as possible.

3. Follow Social Networking Sites– You can also register complaint later on against the auto-driver. Only you have to note down his auto-rickshaw number. Page on Facebook is Delhi Traffic Policeand follow on twitter – @delhipolice2.One can also use an email address-cp.neerajkumar@nic.in provided by Delhi Traffic Police.

4. Online Complaint Card- You can use online complaint card started by the Delhi Traffic police on their website. One has to fill all details related to complaint and can also mention brief description of 100 character against auto-rickshaw driver attitude.

Delhi Traffic Police has decided to take action against auto-rickshaw drivers within 24 hours of complaint registered. They are also working out on modalities to send an auto-generated text message to the complainant, acknowledging the receipt of the complaint along with a complaint registration number, so that he/she can follow up on the action taken.

Dear Sir,
My name is dilip, I want to complaint against Bike No : DL 4S BJ1 60 Discovery, His name is Samreen Khan, & Sofia ali

they cheated me and taken money Rs. 11,000 and switched off his phone numbers, So please take my complaint and take action. My Num : 09391277720 and that cheater number is : 09911082940 & 09990468805 Now this number is working,

thanks for this wonderful help!
I too had a very bad experience with an auto-rickshaw driver and got very upset with it.
Me and my Mother were going to ISBT last day and I hired an auto from Buradi to ISBT Anand Vihar and he said Rs200 will go.The auto-rickshaw driver first refused to go by meter but then he said lets go by meter and started it. We reached ISBT anand vihar and the reading on the meter was Rs191.40 and 23.7kms. I looked at the meter to check it and suddenly he said “kya hua kya dekh rahe ho? Rate 200 tay hua thha wo hi do” in a very aggressive and rude tone. I said i’m giving you 201 so you should return 10rupees. He started an argument with me and said “10Rupees to bag ke charges hain”.I said”pehle kyun nahin bola” he said”ye koi bolne eki baat hai” I asked him that if you are taking the fixed price so why did you start the meter? and that shameless jerk said “meri marji main meter se jau na jau..”Then i gave him 200rupees and went away to avoid the argument with that bastard as keechad me patthar fekne se koi fayda nahin..
see, its not the matter of 10Rupees, the matter is that ki he behaved very badly and rudely and he was not honest to his profession. He could have said that thing politely so would have happily given him 10rupees. He behaved as he was going to sit over me to hit me as i was alone with my Mother and they have a union there..
this is a very serious matter for me and i am very furious about it. I didn’t know that there is this wonderful helpline until i visited this website so I could have noted down the Number of his Rickshaw. But i will save this detail and will definitely use it if anything like this ever happen again to me. I will always note down the auto-rickshaw number in future again.
This is ridiculous! how shamelessly he said 10Rupees are the luggage charges. I’ve travelled a lot by autos but no driver ever said anything like this. How contemptible and shady can a person be!

For an auto refusing to take me to New delhi railway station, I made a complaint by sms as per the procedure mentioned above. I received following reply from 56767:THANK YOU. YOUR COMPLAINT REGARDING TRAFFIC HAS BEEN NOTED FOR ACTION. SEND SIG TO 6767 FOR SIGNAL COMPLAINT- DELHI TRAFFIC POLICE. I wonder how effective are these methods.

Hi Sir, I everyday travel from anand Vihar ISBT to opposite of GTB Hospital , Dilshad Garden. It is a everyday struggle for me to find a auto that agrees to go by meter and almost all charge unreasonable money. Kindly take action, i will also put my complaint on above connects.

1. SMS to 56767- if auto rickshaw refuses service, harasses in any way, does not go where you want to go, you can complaint by using Delhi traffic police SMS service. Send SMS OVC or MIS or HAR vehicle Registration Location Time> on 56767.

Send SMS to 56767.

◾REF- Refusal – If auto-driver does not allow you to take any where, you can use this code to send SMS.

◾OVC- Over Charging- if an auto-driver charges without measuring meter and over charge from you, you can use this OVC code to send SMS.

◾MIS- Misbehavior- If an auto-driver misbehave with you during your journey, immediately send MIS code SMS to 56767.

◾HAR- Harassment- If an auto-driver harass with you, you can complaint immediately to Delhi Traffic Police. For, harassment, the auto-driver can more hard punishment than any other complaints.

2. Use Helpline Number- If problem is worst for you while travelling in an auto-rickshaw, you can immediately call on 1095 or 25844444. It is 24×7 started helpline by Delhi Traffic Police and complaint will be listened and reacted as soon as possible.

3. Follow Social Networking Sites- You can also register complaint later on against the auto-driver. Only you have to note down his auto-rickshaw number. Page on Facebook is Delhi Traffic Police and follow on twitter – @delhipolice2. One can also use an email address-cp.neerajkumar@nic.in provided by Delhi Traffic Police.

4. Online Complaint Card- You can use online complaint card started by the Delhi Traffic police on their website. One has to fill all details related to complaint and can also mention brief description of 100 character against auto-rickshaw driver attitude.

Should we take matter in hands if an auto driver misbehaves and abuses you in a mid traffic ! I personally gonna beat the crap out of one. I had faced a similar issue and spared of him don’t know for what reason. But I swear gonna spare him next time 😀

I am very thankful to you for these helpline nos. I stay at Nangloi and it is a great difficulty to take an auto from anywhere for nangloi . But these no. Really works on these arrogant auto drivers.Hat’s off to you guys . Thanks once again and keep it up.

Not Sure if the email id or the numbers work but never the less i have made the complaint using the email id. Let’s see if i get a response. But thanks for the information at least. Delhi Auto drivers are thieves. You just cant trust them.

I was travel in sarjoni nagar to moti magh but the auto driver was not redy to go . The beheviour of auto driver was not gud at same time the police officer was there but he police oficer with this auto driver . Auto driver want 80 rupees ro srojni nagar to moti bagh . Auto n.o is d.l.i.r q.9.0.4.1

Dear sir i am amresh kumar choudhary working in janakpuri district center date 20/02/2017 i was go to my home at 7;45pm janakpuri to azadpur 1 auto riksha hit me and go some were i were helpless that time auto no is DL1R P3800 i were call 100 no but no pcr vehicle coming there,next day i was go to janakpuri police station but no compliant register there,he says you cant complaint here.so kindly tell me where i will go
regards
amresh
9310295856