Orders, Delivery and Returns

Orders

We get so excited here at Darkstorm when someone makes an order that we can’t resist giving things away! Free gifts with every order over £3.00.

Order processing.

Our average order processing time is 1-3 working days, however we are a small family business so this may not be possible at all times. An email will be sent once the order has been fulfilled and is with the shipping company.

Delivery (includes P&P charges)

UK

Free Shipping – Orders over £10 only

Royal Mail Second Class - Delivery in two to three working days from date shipped.

Royal Mail Second Class - £1.99

Delivery in two to three working days from date shipped.

Royal Mail First Class - £3.99

Delivery the next working day from date shipped.

First Class - Tracked & Signed - £4.99

Delivery the next working day from date shipped with proof of delivery, signature required.

Worldwide - Please note, customs fees and charges are the responsibility of the customer.

Free Shipping - On orders over £25.00 only

International Economy aims to deliver from date shipped to -

Western Europe in up to 2 weeks

Eastern Europe in up to 5 weeks

North America in up to 6 weeks

South America, Africa and Asia in up to 8 weeks

Australia in up to 12 weeks

International Standard - £3.99

From date shipped -

Western Europe within 2-5 working days

Eastern Europe within 3-5 working days

US, Canada, Australia and the rest of the World within 5-7 working days

International Tracked & Signed - £9.99

Comes with tracking number and proof of delivery.

Western Europe within 2-5 working days from date shipped

Eastern Europe within 3-5 working days from date shipped.

US, Canada, Australia and the rest of the World within 5-7 working days from date shipped.

For anything not covered by the delivery options above, please contact us at contact@darkstormstore.com before you make your order.

Returns

We hope that it doesn’t happen, but if you are not happy with any of our products for any reason, we will offer you a full refund once the item has been returned to us (at the customers cost). If an item comes to you damaged or of an unacceptable standard, please contact us with photographs of the damage/problem and we will replace or refund the item. More detailed information on the returns policy is available at the checkout stage.