FAQs

Doing Business With BOXLIGHT

Free 24/7 Telephone Technical Support

Our knowledgeable technical support team is available to assist you when you need them. Just call 360.464.2119, any time, day or night, 365 days a year. Our BOXLIGHT Technical Support Team is here to provide you with the specialized assistance you need for the life of your projector.

Shipping Policies

US orders: In most cases all in stock purchases placed during our business hours are shipped on the same day, if an in stock order is placed after our business hours it will ship on the following business day. Your online order is immediately followed by an email confirming your order; a second email confirmation will include shipping status. Where available within the U.S., we offer overnight, second day and three day delivery options.

International orders: International orders may be fulfilled by a distributor in your area. BOXLIGHT will select the most cost-effective method of delivery for your order, please allow 3-10 business days for delivery through a courier such as UPS, or FedEx. If ordering more than one product, do not be alarmed if your order arrives in multiple shipments due to availability. All internet sales will be in U.S. dollars.

Product Warranty and Returns

If your BOXLIGHT projector was purchased from an authorized dealer, and the warranty is still valid, the technical support and problem diagnosis is free. For product to be returned, a Return Merchandise Authorization (RMA) must be issued by a member of our technical support team. Opening the unit and attempting to repair the projector will void the warranty. Standard service time is 7-10 business days (not including shipping time). Broken plastic parts are not covered under warranty. One way shipping to our authorized service center will need to be paid by you. BOXLIGHT will pay return shipping costs for the repaired or replacement unit. Product must be returned in the original packaging to avoid damage. In case of a return for credit, product must be returned with all cables and accessories from the original shipment, otherwise there will be a charge for any missing items.

Our Privacy Policy

When you provide your personal information, BOXLIGHT will not give or sell this information to any outside company for any use. The information you provide will be kept confidential and will be used only to support your customer relationship with BOXLIGHT. BOXLIGHT is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. BOXLIGHT collects information from our users at several different points on our website.

Email

We strive to be in compliance with both the spirit and letter of Federal and state commercial email laws. If, at any time, you chose to receive no further commercial email from BOXLIGHT, you can opt-out using our subscription management page. A link to this page is included in all commercial email sent by BOXLIGHT, as well.

Newsletter

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Subscribers can change their subscription preferences or cancel their subscriptions using our subscription management page.

Surveys & Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Security

BOXLIGHT takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing".

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. ALL employees are kept up-to-date on our security and privacy practices. Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked door.

Contact Us

If you have any questions about the security at our website, please contact us.

Correction/Updating Personal Information: If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, please contact us at 360.464.2119 and we will update your account.