Customer Care Online Chat – Purechat Live Chat Software Review – 2019

Background Customer Care Online Chat

There is no motive live chat should not be easy. Customer Care Online Chat

It is all about connecting with your clients and providing them the best solution in a reasonable period of time.

Nevertheless, many live chat extensions for internet shops give you a far too intimidating interface using tools that are overkill for this type of rudimentary support moderate.

Pure Chat has another strategy.

Pure Chat is a live chat software which helps small businesses provide instant replies and convert more leads.

You’re not going to locate anything mad with this tool, but that is the glory of it. The pricing is simple. The features are simple, and the total interface makes it rather easy to communicate with customers who want answers fast.

So let’s take a deeper look to the live chat system to understand who it is best for and all of those features are impressive.

Pure Chat is a live chat software which lets users communicate with their customers directly on their website. Its attributes include unlimited brokers, boundless chats, complete chat history, widget customization, and more. We compiled Pure Chat user reviews from around the net and determined that it has generally positive ratings. We also shared its available pricing options.

Briefing of User Reviews

What PureChat does well:

Users who gave Pure Chat a favorable review said that the program is easy to setup and navigate due to its user friendly interface. They also like how the tab switches to a email form when all the operators are offline.

What Pure Chat does not do well:

Users who gave Pure Chat a negative inspection stated that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.

Most Helpful Favorable User Review

A user who left a favorable review of Chat on G2 Crowd stated they have been able to persuade customers to commit to a purchase within moments of communicating via the program. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and promote their goods without the usage of mobile calls.

Most Helpful Negative User Review

A user who left a negative overview of Pure Chat on Capterra complained about getting timed out with notifications. He clarified that making it difficult to keep agents who have retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.

PureChat Attributes

Visitor Tracking

Starting chats at the ideal time depends on how well you can track your traffic. By way of instance, if you’re sitting on the Chat backend you have the capability to see which users are browsing your website in real time. So if somebody is looking at a pair of shoes that you sell on your site, you understand exactly what to start talking about, and you even have the tools for making canned answers for certain parts of your site. Customer Care Online Chat

Chat Interface

The obvious beginning to this review is that the actual chat interface. Does it feel usable for both novices and advanced users?

It all starts by revealing a chat box into the new visitor. If they have been to your website before, the representative about the backend sees each of the customer information and interactions that have occurred before. It works just like an instant messenger, (in which the talks come in real-time), but it also lets you see previous transcripts and reps have spoken to a customer in the past.”

Notifications are sent to you when a chat comes from, and you’ll be able to schedule when you’re offered for chatting so that clients know when you’re online.

Implementing a chat box on your website only requires a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the chat box looks like before, during and following the conversation. Don’t hesitate to change about colours, set triggers for as soon as the chat box pops open and configure the forms that you need people to fill out before speaking to you.

You have the chance to go with the default stylings (which is fine,) however, the layout tools are easy enough for beginners and powerful enough for more advanced users.

Mobile Apps

The two iOS and Android programs are offered for those who would like to handle live chats while on the go. By way of example, if you need to leave the office but still want to provide the best support out there, you won’t need to worry about it with a mobile program.

Pretty much all the features you would find on the regular dashboard are carried over to the mobile apps. You’ve got settings for actually executing the talks, along with setting your availability, handling transcripts and more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who is on your website in real time. Your customer support is constantly managed, as it functions just like texting from the cell phone.

Reporting

The coverage is one of the strongest parts of Chat, since it not only gives you the functionality for exporting reports, but it provides amazing graphs and vision for seeing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions about your employees or to determine which particular clients you might be spending too much time on.

Pure Chat Support

The Pure Chat support outlets are far more impressive than a number of the other solutions you’ll discover for live chat. For example, a blog is supplied for reading about updates and suggestions, while the Guides page is full of information about how to sell online, the way to handle rude customers, how to get more live chats and more.

The FAQ page gives you a good idea of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems as if you’ll need to finish most of the research yourself.

A conversation box is provided on the dashboard, so quick interactions together with the service team are potential and they also provide email service in-app and about the website for all programs. Customer Care Online Chat

PureChat Pricing

Pure Chat does not have a free trial. However, you do not need one at all, because the provider offers a strong free plan you can continue to work with for as long as you would like. The paid plans are reasonably priced too, along with the monthly payments bring along a wide set of characteristics that you don’t get with the free bundle.

Let us Look at what programs you can choose from:

Free — For $0 you receive support for one user, 1 website, unlimited chats per month, a one day chat history and native cellular apps.
Starter — For $20 a month you get support for 2 users, two sites, unlimited chats per month, per 30 day chat history, native mobile programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you receive everything from the former plan and support for five users, three sites and 90 days of discussion history.
Growing — For $100 a month you receive everything out of the previous plan and support for ten users, five sites, an infinite chat history and also the ability to remove the Pure Chat branding.

We like the Free program for individuals simply testing out the machine, but the true operation comes into play when you choose the Starter Plan. The only criticism I have is that you need to get all the way up to the $100 a month plan to eliminate branding.

Helpful Live Chat Software Resources

Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this article to know our recommendations.

7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the first point of contact is an integral performance indicator. Have a look at this article to learn more about how using a live chat program can improve your customer support and grow your customer base.

Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which may assist you in keeping down expenses. In this report, we discuss with you some answers from small business owners using these tools to make their business processes easier at no cost.

Pure Chat FAQ

Does Pure Chat possess a free trial?

Yes. Interested users are qualified for a 7-day free trial.

Can I ask for a refund if I’m not satisfied with PureChat PRO?

Yes. Pure Chat includes a 30-day money back guarantee for clients that aren’t satisfied with their services. Read the following directions to learn the cancelation terms along with other details.

Can brokers utilize mobile devices to respond to clients?

Yes. Pure Chat offers apps for both iOS and Android to allow agents to react to clients’ queries from anywhere.

Popular Software Connections

When choosing a live chat program, it’s important that the software integrates with other applications your company is now using. Here’s a list of some of Pure Chat’s popular integrations:

HubSpot
Google Analytics
InfusionSoft
AxoSoft

Who Should Use PureChat?

Anyone with an ecommerce store may benefit from such an easy-to-use conversation box tool like Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for testing and small operations with just a few products and a single rep. The Starter Plan is probably the most common, while the Development Strategy becomes up there for companies with big aid groups. Customer Care Online Chat