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I own an ELECTROLUX range/oven and the oven door "lock"

Hi I own an...

Hi I own an ELECTROLUX range/oven and the oven door "lock" feature voluntarily came on and I cannot figure out how to disengage so the door is locked shut permanently. There is not a digital control pad on this model only dials for settings like "broil" "clean" "lock" etc., All it says is Electrolux Icon. I do not see another model number anywhere. maybe "Range 761K?" Thanks for your help.

Contractor's Assistant: Have you tried resetting your Electrolux range by unplugging it for 60 seconds then plugging it back in? How old is it?

I inherited it when we moved in 3 years ago. No idea how old it is. I do not know where it plugs in but would assume it is in the rear. I do not want to pull away from wall because I don't want to accidentally disconnect the gas line. It is surrounded by cabinets and countertop on either side so I don't know how I would access the power plug anyway. Thanks!

Contractor's Assistant: How long has this been going on with your Electrolux range? What have you tried so far?

Since this morning. All I have tried to do is force door open. No luck. Have wiggled the control dials to see if something is jammed but nothing on the dial even says "lock" there is only a light that says "lock" indicating wether or not that feature is engaged. I have no idea how to engage it at all.

Contractor's Assistant: Anything else we should know to help you best?

Hi Mike, unfortunately your suggestions have not worked. please tell me if there is a way to unplug this unit in hopes of resetting the electronics. I have not attempted to pull stove away from the wall as I do not want to risk damaging or disconnecting the gas line in the process. do you have any thoughts here?

Will you provide the model number please? Did the clean cycle start then cancel?

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Customer reply replied 24 days ago

I cannot find a model number anywhere on this device it's by the company "Electrolux" and it's their "Icon"model. the only number I have been able to locate is down by the door hinge. That number reads "Range 761K"When I engaged clean mode the light marked "racks" began to flash. I assume cleaning began to engage but the racks being inside the oven prevented it from doing so and it was trying to warn me of that. anyway I turned off all of the clean lights and the lock light still did not turn off.

Is there a lock button? If you hold cancel or the lock button for 3 seconds or so does it unlock then?

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Customer reply replied 24 days ago

If there is a lock button on this device I do not know where it is. I inherited this unit when we moved into the house three years ago. Believe me I tried to locate a lock button. it would appear that it's all electronic and engages by some other means as well as disengageThere is also Nothing marked cancel I've been trying to send you a photo but it is not going through and I don't know why

I do not know of an actual power switch. again it did occur to me that I might need to unplug it and then plug it back in (as in a global reset) but my assumption is that the power plug is in the back of the unit and I don't want to pull it away from the wall in the event that I damage or unhook the gas line. I welcome any advice in unplugging this unit. it is surrounded by countertops on either side and climbing down behind it would be very challenging unless I pull out the unit quite a ways

There should be a dedicated circuit in your electrical panel to turn it off there

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Customer reply replied 24 days ago

Well normally you would be correct but my electrical panel was never labeled by the electrician who installed it. in fact several of the outlets in the kitchen are all on the same circuit so I don't want to turn off any of them that would kill the refrigeration and lights etc. I would prefer to unplug the oven unit only is there a way for me to do that without damaging anything?

That is unfortunate. Pulling the oven out can be troublesome. The leg is in a bracket to prevent tipping so it can be very hard to get it back in that bracket.

It seems like it would much easier to turn switches off in the electrical panel and label them as you go. Worst case is you have to reset some clocks.

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Customer reply replied 24 days ago

Understood. Will give it some thought. Another option would be for me to notify my home warranty service but they're such a pain in the ass to deal with for them to send some kind of service man out.Thanks for all your help, Mike.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.