Phone/Voicemail

Accessing and Using the Cisco Voicemail System

When using your Cisco phone, simply press the “Messages” button.

If you are calling from another phone or from outside the district to retrieve messages, call your extension and when the voicemail system answers, hit the * key – you will be prompted to enter your the extension (the last four digits only).

Enter password then press #.

The mailbox summary tells you how many new messages you have, and if any of them are urgent.

Press 1 to play new messages.

Press 2 to send a message.

Press 3 to play old messages

Press 4 for setup options

While playing a message the following commands are available:

Press 1 to restart play at the beginning

Press 1 4 to play the previous message

Press 1 6 to play the next message

Press 2 to save the message

Press 3 to delete the message

Press 4 to slow down the message

Press 6 to speed up the message

Press 7 to rewind

Press 8 to pause / resume play

Press 9 to fast-forward

Press # 4 to reply to sender

Press # 5 to forward message

Press # 9 to play message properties (caller, date & time)

After the message has finished playing the following options are available

Press 1 to replay message

Press 2 to save message

Press 3 to delete message

Press 4 to reply

Press 5 to forward the message

Press 9 to play message properties (caller, date & time)

Changing Your Voicemail PasswordYou must enter a password to access your voicemail box. Your password may be 4-16 numbers or letters, but you may not use # and *.

Press Messages.

Press 4 3 1 for change password.

Enter new password then press #.

Reenter new password then press #.

Recording Your NameWhen someone receives a voicemail message from you, they will hear your Recorded Name, followed by your message.

Press Messages.

Press 4 3 2 to record.

Wait for the tone and state your name (you may also want to include your title and/or extension number).

When finished recording, press #.

Recording a Personal Greeting
Your Personal Greeting is what others will hear when they call and reach your voicemail. There are several types of greetings:

Standard greeting: heard unless another greeting is active

Internal greeting: heard only by on-campus callers – optional

Alternate greeting: set this greeting when you go on vacation or want a different greeting for a period of time