Norton Automatic Renewal Service Help

What is the Norton Automatic Renewal service?

The Norton Automatic Renewal service is an easy way to stay protected from Internet threats by automatically renewing your Norton subscription before it expires. This keeps your Norton product up to date and your computer protected without you having to worry about it.

How does it work?

Once enrolled, the billing method used to purchase or renew your Norton subscription in our online store will get billed each year at the then current renewal subscription price as long as you are enrolled in the program. We will send you an email with price, term, and related details before we charge you so that you know it is coming.

An additional benefit called the Norton Virus Protection Promise, which includes access to Norton experts who can work with you to diagnose and remove viruses should you run into any problems during your subscription.

In the My Subscription tab, next to the Active Norton product for which you want to enable Automatic Renewal, if the slider is towards ON with a green check, Automatic Renewal is enabled for your subscription.

If you want to use the Norton offering that you were recently charged for, log in to Norton and download the Norton software. For detailed steps, read Download Norton on your device.

If you want a refund for your Norton Automatic Renewal charge, contact a Norton Support representative through Norton Chat Support. Keep in mind that you will no longer have the peace of mind that comes with being enrolled in the Norton Automatic Renewal service once you receive a refund.

Once enrolled, the billing method used to purchase or renew your Norton subscription in our online store will get billed each year at the then current subscription renewal price as long as you are enrolled in the program.

Symantec sends an email to the email address that is provided in your Norton account before you are billed (between 45 days to 30 days before your subscription expires). The email contains the price to be charged to the credit card on file.

Enrollment for this service is offered when you buy or renew Norton products. So if you see a charge on your card, you enrolled during a previous purchase with us. Once enrolled, you are billed once a year for as long as you are in the program. We send you an email before we charge you so that you know it is coming. Of course you may cancel the service at any time.

If your credit card shows a similar charge, then you were charged for the Norton Automatic Renewal service. This charge extends your Norton product subscription to ensure that you are protected against viruses and other threats.

If you manually renewed your Norton subscription or if you purchased a new subscription, you have to place a refund request. Contact Norton Support representative through Norton Chat Support to place a refund request. To avoid auto-renewal in the future, turn off the Norton Automatic Renewal Service.

In the My Subscription tab, next to the Norton product for which you want to disable Automatic Renewal, move the slider to OFF.

If the Automatic Renewal setting is already off for a product that you believe it should be on for, you may have another Norton account with a different email address for that product.

Click Turn Off.

In the Automatic Renewal page, select a reason from the dropdown and click Turn Off.

If you have any questions or concerns about Automatic Renewal, click Call me.

Your Norton subscription prompts you to manually renew the subscription when it expires next time. You will no longer receive the other benefits associated with Norton Automatic Renewal service once you turn off the service.