Most advance SAM inventory agent on the market. It beats all competitors in core areas such as system impact, security and usage metering. Ideal way to obtain computer and user information over advanced and secure networks where organisations discover personal computers, servers and virtual machines. It can also identify all software installed in the organisation and track the usage of costly business applications in terms of generic application access or detailed active usage metrics.

CITAM

Certified IT Asset Manager

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​Onsite courses

Minimum 5 and Maximum 10 delegates

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COURSE SUMMARY

Attendees will learn about the entire ITAM Program and take with them the foundation plan for starting or improving their organisation's ITAM Program. The intense three day course is packed full of information and real-world experiences designed to make your ITAM Program more efficient and effective, and will allow professionals to review their existing infrastructure, policies and processes from the existing model and plan a real-world IT Asset Management Program for the future.

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A focused ITAM Program Management system will increase the value of your organisation by defining the organisational mission, overall strategies, objectives, measurements and prioritisation of all IT Asset Management efforts.

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The Certified IT Asset Manager (CITAM) Course is aligned with the IAITAM Best Practices Library (IBPL). This course addresses each of the Key Process Areas (KPAs) identified within the IBPL and that when combined empowers an organisation and maximizes the value of their IT assets.

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The core processes that encompass the ITAM Program will be reviewed and the pertinent projects that will assist the organisation in building a productive and profitable business unit will be addressed. The CITAM Course, intended to guide individuals within the profession and align the needs of the organisation with ITAM best practices for the benefit of the organisation, was originally developed by professional IT Asset Managers to codify a number of existing IAITAM professional development programs.

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This hands-on course will allow professionals to review existing infrastructure, policies and processes and work from the existing model and plan a real-world IT Asset Management Program for the future - one that is applicable to the global work place and inclusive of a widely dynamic range of issues as well as properly managing IT assets across the enterprise.

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The primary purpose of this course is to educate ITAM professionals to manage IT assets while aligning with the organisational business drivers that promote ROI, reduces risk and increases productivity. By attending this course the attendee will be able to understand and utilise the dependencies, relationships and benefits of the KPAs found within an effective IT Asset Management Program; specify and define the duties and responsibilities necessary to be an effective IT Asset Manager; as well as be able to obtain and display an understanding of the resources and commitment necessary to implement a fully functional IT Asset Management Program.

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Course materials will be supplied direct from IAITAM digitally and consists of the following components:​

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CITAM course manual;

CITAM course student workbook;

CSAM course presentation slide book;

WHO SHOULD ATTEND

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The CITAM course is not designed for the novice IT Asset Manager and is homework intensive. IAITAM strongly recommends prior CSAM / CHAMP certification and / or a well-founded working knowledge of IT Asset Management and an understanding of the attendee's organisations business model.

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The course summary and agenda are available below.

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SPECEFIC COURSE INFORMATION

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Attendees will learn about the entire ITAM Program and take with them the foundation plan for starting or improving their organisation's ITAM Program. The intense three day course is packed full of information and real-world experiences designed to make your ITAM Program more efficient and effective, and will allow professionals to review their existing infrastructure, policies and processes from the existing model and plan a real-world IT Asset Management Program for the future.

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A focused ITAM Program Management system will increase the value of your organisation by defining the organisational mission, overall strategies, objectives, measurements and prioritisation of all IT Asset Management efforts.​

Why the KPA's are necessary and how they will benefit your organisation

Homework Assignment

Day Two

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Homework Review

Project Management

Project Descriptions

Homework Assignment

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Day Three

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Homework Review

Course discussion of Projects

Roles and Responsibilities

Homework Assignment

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Day Four

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Homework review, Course Discussion on Projects and any Outstanding Roles and Responsibilities.

Culmination Exercise: Bringing it all Together

Exam Review

Homework review, Workflows from Homework

Questions, Concerns

Class Discussion: What was learned from the Workflow Activity?

Examination

POST COURSE

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The online exam (open book) is available the day after course completion, and is available for 28 days.

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Testing requires non-interrupted internet connection and may be taken at any time during the open period; once a test is started, students are required to complete it during that session and are permitted up to 5 hours to complete.

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One hundred (100) questions are on the IAITAM CITAM exam and a pass mark is achieved by attaining 85% or higher. Exam results are available immediately after completing the exam within the IAITAM Exam Center.