UnitedHealth Group

Job Details

752982 Pharmacy Customer Service Representative Oklahoma City OK

Customer Service Representative - Oklahoma City, OK (752982)

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Position Description

Training classes start soon
- today!

You’ve heard this all your life. Trust matters. Being
trusted matters a lot. Here at OptumRX we’ve earned the trust of more than 65
million people who rely on us for the prescription drugs that improve their
health and lifestyle. Now, we trust that you can take advantage of some of the
best training and tools in the world to help serve our customers and their care
providers. You’ll take as many as 50-70 calls per day from members who have
questions about their prescriptions and you’ll use your personality and our
tools to make each call successful. This is no small opportunity. This is where
you can bring your compassion for others while building your
career.

This position
is full-time (40 hours/week) Monday- Sunday. Employees are required to have
flexibility to work any of our 8 hour shift schedules during our normal
business hours of (5am-10pm). It may be necessary, given the business need,
to work occasional overtime. Our office is located at 755 Research Parkway, Oklahoma City, OK.

Identify issues and communicate solutions and steps to
customers, pharmacies and physicians with prescription orders and
reorders

Make outbound calls to customers on prescription orders and
payment issues

This role is equally challenging
and rewarding. You’ll be called on to research complex issues pertaining to
member prescription and/or pharmacy benefits across multiple databases which
requires fluency in computer navigation and toggling while confidently and
compassionately engaging with the caller.

To learn even more about this
position and hear from our other Pharmacy Customer Service Representatives,
click here to watch a short video: http://uhg.hr/pharmCSRvideo

Required
Qualifications

High school diploma or GED OR equivalent work
experience

Familiarity with computer and Windows PC applications, which
includes the ability to navigate and learn new and complex computer system
applications

1+ year of experience in a related environment (i.e. office,
administrative, clerical, customer service, etc.) using phones and computers as
the primary job tools

Helping create positive
customer experiences for our members can drive your sense of impact and purpose.
Join us as we improve the lives of millions. Learn more about how you can start
doing your life’s best work.SM

UnitedHealth Group is working to create the health
care system of tomorrow.

Already Fortune 6, we are totally focused on
innovation and change. We work a little harder. We aim a little higher. We
expect more from ourselves and each other. And at the end of the day, we're
doing a lot of good.

Through our family of businesses and a lot of
inspired individuals, we're building a high-performance health care system that
works better for more people in more ways than ever. Now we're looking to
reinforce our team with people who are decisive, brilliant - and built for
speed.

Come to UnitedHealth Group, and share your ideas and your passion
for doing more. We have roles that will fit your skills and knowledge. We have
diverse opportunities that will fit your dreams.Diversity creates a
healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity/Affirmative Action employer and all qualified applicants will
receive consideration for employment without regard to race, color, religion,
sex, age, national origin, protected veteran status, disability status, sexual
orientation, gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.

UnitedHealth
Group is a drug-free workplace. Candidates are required to pass a drug test
before beginning employment.

Job Details

Contest Number752982

Job TitleCustomer Service Representative - Oklahoma City, OK

Job FamilyCustomer Services

Business SegmentOptumRx

Job Location Information

Oklahoma City, OKUnited StatesNorth America

Additional Job Detail Information

Employee StatusRegular

ScheduleFull-time

Job LevelIndividual Contributor

ShiftDay Job

TravelNo

Telecommuter PositionNo

Overtime StatusNon-exempt

Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.