Total Revenue Report does not match Payment method distribution

When running the Total Revenue and Payments Report the total may not match the Payment Method Distribution. This occurs when you have Advance Sales orders that contain rescheduled tickets and two discounts applied greater than the amount of the items.

Article
Number:100232

Products:

Altru_Arts_Cultural

This issue has been resolved. If you experience this error, please chat with support to provide the exact steps that were taken.

Steps to Duplicate

In Revenue select the Total Revenue And Payments Report.

Filter the report to a specific date.

Mark the checkbox to Show Payment method distribution, include security deposits, include revenue moved from unearned to earned (but not pledge commitments)

Click View Report.

Go to the last page of the report,

See that the total at the bottom for the Total Revenue Report does not match the total for the Payment Method Distribution.