The go-to resource for your favorite natural resource: water. We continually educate ourselves about how to protect and distribute water, so that you can better enjoy it. At American Water, we keep life flowing.

Billing & Payment Info

How to Pay Your Bill

We offer several convenient ways to pay your bill. Pay online, by mail, by phone or in person. You can even set it up to be paid automatically each month! Choose the one that works best for you.

Pay Online

Visit amwater.com/billpay. Be sure to have your 16-digit account number handy. Note: Our payment partner, Paymentus, charges $1.95 per transaction for e-check, credit card and debit card payments. Want to avoid the transaction fee? There is no charge to pay by e-check through My Account.
Not registered? Visit amwater.com/myaccount.

Automatic Payment

Save time and money and sign up for Auto Pay. Your bill will be paid on time, every time, directly from your checking or savings account on the date it is due. No stamps are required. You’ll still receive a copy of your bill before the due date, so you will have time to ask any questions before payment. Best of all, it’s totally free! To enroll in the program, log on to My Account or contact our customer service center.

Go Paperless!

Save Time. Save Money. Sign up for your paperless billing and payment programs on the My Account page. Not registered? Click here and be sure to have your account number handy.

Pay In Person at Local Payment Location

Pennsylvania American Water has agreements with several authorized payment locations [link] across the state. Please note that this list changes periodically. Customers are encouraged to call the location first, to ensure they still accept payments for Pennsylvania American Water. Please note these locations DO NOT accept payments by mail. Find a payment location.

Pay Through a Third Party

If someone handles paying your bills, such as a relative, trustee or social service organization, we can send a copy of your bill, as well as a reminder, past-due and shut-off notices, to that third party. To add a third-party, visit My Account or contact our customer service center at 1-800-565-7292, M-F, 7 a.m. to 7 p.m.

Utility Bill Collection Rules

In 2014, the General Assembly passed and the Governor signed House Bill 939/Act 155 of 2014, to reauthorize the 10-year-old “Responsible Utility Customer Protection Act,” Chapter 14 of the Public Utility Code for another 10 years. The new law revised some Chapter 14 provisions related to low-income programs, Protection from Abuse Orders and medical certificate filings, and added some new regulations and reporting requirements. Chapter 14 rules apply to cash deposits; reconnection of service; termination of service; payment arrangements; and the filing of termination complaints by consumers for electric, gas and water. Under the law, a customer can only establish one payment arrangement with the PUC. The utility company has the discretion to offer more than one payment arrangement. The Public Utility Commission will work beginning in early 2015 to implement the new law with new and amended regulations, and continue to work with all parties to ensure compliance with the law, as well as protect the health and safety of Pennsylvanians. The Act protects responsible bill-paying customers from rate increases attributable to the uncollectible accounts of customers that can afford to pay their bills, but choose not to pay. Read more.