Re: Xfinity 4k - XG1v4 Cable Box Availability

Re: Xfinity 4k - XG1v4 Cable Box Availability

Hello All,

I'm a bit confused by the worry over looking at Netflix in 4K on the Comcast cable box. All 4K LG OLED TV's - and most 4K TV's in general - will stream 4K from Amazon, Netflix, YouTube & Hulu right out of the box - just connect it to your WiFi or plug in a network cable, go to the appropriate app, and register your TV. I think the underlying question is "when will Comcast broadcast general television content in 4K?". Does anyone know about Comcast's plans to do that? [Or is 4K broadcast TV happening already without fanfare?] For me that would be the real driver to have the XG1v4 box. I feel like I want to have one just to be ready.

Re: Xfinity 4k - XG1v4 Cable Box Availability

I'm a bit confused by the worry over looking at Netflix in 4K on the Comcast cable box. All 4K LG OLED TV's - and most 4K TV's in general - will stream 4K from Amazon, Netflix, YouTube & Hulu right out of the box - just connect it to your WiFi or plug in a network cable, go to the appropriate app, and register your TV. I think the underlying question is "when will Comcast broadcast general television content in 4K?". Does anyone know about Comcast's plans to do that? [Or is 4K broadcast TV happening already without fanfare?] For me that would be the real driver to have the XG1v4 box. I feel like I want to have one just to be ready.

Re: Xfinity 4k - XG1v4 Cable Box Availability

I'm a bit confused by the worry over looking at Netflix in 4K on the Comcast cable box. All 4K LG OLED TV's - and most 4K TV's in general - will stream 4K from Amazon, Netflix, YouTube & Hulu right out of the box - just connect it to your WiFi or plug in a network cable, go to the appropriate app, and register your TV. I think the underlying question is "when will Comcast broadcast general television content in 4K?". Does anyone know about Comcast's plans to do that? [Or is 4K broadcast TV happening already without fanfare?] For me that would be the real driver to have the XG1v4 box. I feel like I want to have one just to be ready.

other than a few low power stations doing testing, broadcasters don't broadcast in 4k in USA. The articles i've read point out that it is more likely that they wait until 8k or more and next generation of broadcast TV is decided which will cause consumers to need new set television equipment or a converter box to be able to use older equipment. the Streaming sources don't 'broadcast' so they have no barrier other than 'minimum' of HDCP 2.2 to protect the 4k stream.

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Re: Xfinity 4k - XG1v4 Cable Box Availability

Hi, I am having a lot of trouble upgrading to a new 4k DVR box, I went all the way to the store with my old box and then they tell me they don't have any. Is there any other way I can recieve this box?? Please help. Thank you.

Re: Xfinity 4k - XG1v4 Cable Box Availability

@Grandmaster420 wrote:Hi, I am having a lot of trouble upgrading to a new 4k DVR box, I went all the way to the store with my old box and then they tell me they don't have any. Is there any other way I can recieve this box?? Please help. Thank you.

scroll back up to the 6/12/2018 post in this thread from @ComcastElla and PM her by clicking on her username. you must be logged in to PM (upper right corner of the web page).

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Re: I need an X1v4

I attempted to reach out via pm but it doesnt work and I would really like the 4k box is there also a 4k companion box?

since you have made a post now your PM function may be working. be sure to login at the upper right corner before attempting to PM

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Request for XG1v4

Per ComcastJessie's suggestion in the FAQs for the XG1v4, I am submitting a separate post here to get an XG1v4 (to replace my existing XG1 box). Does the self-install kit provide a means to ship the existing box back? If so, please sign me up.

Re: Request for XG1v4

You might get faster service if you call 1800comcast; that's how I got two separate shipments of the XG1v4 and it included free return by putting my XG1v2's in the box and using the included UPS return label.

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Re: XG4 (XG1v4) Launched

I can help get you an XG4. Can you please verify your first and last name, full street address, and the phone number or account number associated with your services in a private message?

To send a private message click on my name "ComcastChe", then click private message me.

I am an Official Comcast Employee.Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Mark the post as Best Answer!

Re: XG4 (XG1v4) Launched

Re: XG4 (XG1v4) Launched

Hello, I'd like to please request a self-install kit for the XG1v4 box to replace my existing DVR. I currently have a model MX011ANM DVR - will my existing DVR recordings and scheduled recordings transfer over to the new DVR since i have the Cloud DVR service? They all appear on Xfinity Stream site.
Thanks in advance!

Re: Xfinity XG1v4 TV Box

Re: Xfinity 4k - XG1v4 Cable Box Availability

Hello all,

Just a reminder. If you place an order through our team here on XFINITY Help & Support Forums - we don't charge a shipping fee. However, when we send a new DVR cable box, the billing system automatically adds an "Additional Outlet" charge because you technically have two active DVR cable boxes on the account. As soon as you return the old DVR - the system will automatically prorate the charge and apply a credit.

Please let me know if you have any questions.

I am an Official Comcast Employee.Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Mark the post as Best Answer!

Re: Xfinity 4k - XG1v4 Cable Box Availability

I called earlier today to check stock at my local store and was told that it is not available for pickup. Only professional install or self-install kit, but that would cost $15. I read on here about the fee waiver. May I please request a PM? Thanks!