Rio Bravo Medical Home Healthcare done Right!

The Rio Bravo Medical Home is an Army-run, primary care clinic, located off-post on the East side of El Paso. Our intent is to bring high quality army healthcare closer to where our families live.

Our vision is to distinguish ourselves as the Premier Patient-centered Medical Home.

Community Based Medical Homes are inspired from the ground up by your ideas and suggestions about how healthcare should be. Those ideas and suggestions are embodied in the concept of the Patient Centered Medical Home, a new model of healthcare being adopted across Military Healthcare and by leading civilian healthcare systems.

The Patient Centered Medical Home is both revolutionary and old-fashioned. Each patient partners with a team of healthcare providers – physicians, nurses, behavioral health professionals, pharmacists, and others – to develop a comprehensive, personal healthcare plan. That healthcare team works with each patient over time to take care of health issues as they arise, ensure delivery of prevention screening and services, manage chronic conditions, and promote a spirit of health, wellness and trust.

At its heart, the Rio Bravo Medical Home is healthcare the way it should be – easy to access, patient-centered, team based and quality focused.

Most healthcare systems don’t engage their patients until they reach out for care, which is not the case here. When you enroll to Rio Bravo Medical Home, you will be assigned a team of highly qualified medical professionals who will provide you with a personalized, comprehensive care plan that meets your individual needs. We want you to take an active role in your own healthcare. Your healthcare team will work with you to provide preventive screening and services, manage chronic health concerns and take care of new health issues as they arise.

Your team consists of nurses, doctors, nurse practitioners, pharmacy staff, behavioral health staff and others who will collaborate with you in your care. At Rio Bravo Medical Home, you are an active partner in coordination, communication, and decision-making— you are the center of your own personal healthcare team.

If you receive care outside the Medical Home, such as emergency room care, inpatient hospital care or a subspecialist’s care, our team will coordinate that care and ensure it is integrated into your personal comprehensive care plan.

Getting the most from your Appointment

What your care team should do:

1. Learn About You

Your team should get to know you, your family, your life situation, and preferences. Remember these details about you every time you seek care, and suggest treatments that make sense for you.

Your team should treat you as a leader in your own care.

2. Communicate WITH YOU

Give you time to ask questions, and answer them in a way that you understand

Make sure you know and understand all of your options for care

Help you decide what care is best for you. Sometimes more care is not better care.

Ask you for feedback about your experience getting care.

3. Support You in Caring for yourself

Make sure you leave the office with a clear idea of how to care for yourself

Help you set goals for your care, and help you meet your goals, one step at a time

Give you information about classes, support groups, or other types of services to help you learn more about your condition and stay healthy.

What You Can Do

4. Learn about caring for yourself

Know that you are a full partner in your own care.

Learn about your condition and what you can do to stay as healthy as possible

As best as you can, follow the plan that you and your medical home team have agreed is important for your health.

Understand that not every condition requires a face to face visit

Utilize self-care resources and the self-care pharmacy program

5. Communicate with your Care Team

Always bring a list of questions to each of your appointments. Also bring a list of any medications, vitamins or self-remedies you use.

Always tell your medical home team when you don’t understand something they said. Ask them to explain it in a different way.

Always tell your medical home team if you get care from other health professionals so they can help coordinate the best care possible.

Always talk openly with your care team and complete your Army Provider Level Satisfaction Survey (APPLS)so we can make your care better

Army Medical Homes The Inspiration How Healthcare Should Be

Community Based Medical Homes are Army-run, primary care clinics located off-post in the communities where Army Families live. Community Based Medical Homes are located within the community and offer more than convenient location.

Community Based Medical Homes are inspired from the ground up by your ideas and suggestions about how healthcare should be. Those ideas and suggestions are embodied in the concept of the Patient Centered Medical Home, a new model of healthcare being adopted across Military Healthcare and by leading civilian healthcare systems.

The Patient Centered Medical Home is both revolutionary and old-fashioned. Each patient partners with a team of healthcare providers – physicians, nurses, behavioral health professionals, pharmacists, and others – to develop a comprehensive, personal healthcare plan.

At its heart, the Army Community Based Medical Home is healthcare the way it should be – easy to access, patient-centered, team based, and quality focused.

Quality, Service and AccessPatient Centered Medical Home

Army Community Based Medical Homes increase access to primary care, expand the definition of healthcare quality and reinvigorate our commitment to customer service.

The Community Based Medical Home is committed to a higher level of customer service. That higher level of customer service starts with appointment availability, giving you access to care when you need it.
From the way you are greeted when you enter or contact the clinic, throughout your visit with your healthcare team, we strive to build your trust in Army Medicine and make it easy for you to say that Army Healthcare is the best available.

In the Community Based Medical Home, you are an active partner in coordination, communication, and decision-making— you are the center of your own personal healthcare team.

In a traditional healthcare setting, the only way to gain access to care is through a face-to-face visit between patient and healthcare provider. We continue to believe that this encounter is the heart of the Community Based Medical Home experience. The face-to-face encounter builds trust, improves communication, and lays the groundwork for providing continuous care by your personal healthcare team.

The Community Based Medical Home starts with the face-to-face encounter and expands from there. Both patients and the healthcare team can take advantage of telephone and web-based communication to follow-up on health issues and concerns, share and update information, and coordinate care delivery. You will have the option to interact with members of the extended care team such as pharmacists, behavioral health professionals, nurses, and others. These expanded access options give patients more flexibility to manage their healthcare while ensuring access to the care they need.

Emergency

If you have an Emergency, please proceed to the nearest Emergency Room. An Emergency is defined as a condition that poses risk to life, limb or sight.

Non-Emergent patients who seek care at the Emergency Room are subject to a long wait, referral to quick care or referral back to the Primary Care Manager. Rio Bravo Medical Home offers same day appointments. (When Available) If you do not have an Emergency, it is best that you call the appointment line and book an appointment with your PCM.

The Rio Bravo Medical Home staff is available from 7:30 AM - 11:30 AM and 1:30 PM - 4:30 PM Monday - Friday. We are closed on weekends, all federal holidays and some associated training holidays.

The clinic will also close from 12:30 PM – 4:30 PM on the 2nd and 4th Thursdays of the month for staff training.

Rio Bravo Medical Home is conveniently located just two blocks north of I-10 and Yarborough. Come by and see our new facility at:

Relay Health is a secure message management service that is used to support Army PCMH. One of the tenets of PCMH is to provide the patient an alternate way to communicate with the Medical Home to avoid unnecessary trips to the clinic for administrative issues or to obtain information. Relay Health has a secure server that allows confidential information to be exchanged between a patient and their PCM without fear of interception by unintended recipients

Relay Health offers much more than just a way to message your Medical Home. It is also a way to request appointments and medication renewals, ask questions of either the Medical Home Nurse or PCM, and to receive reminders of future appointments or scheduled testing. Enrollees have access to information specific to their interest or condition—there are approximately 5000 patient information handouts available to search at leisure. It is also a way for the Medical Home to send important information to the patient population (such as when flu immunizations are available or to announce dates when the clinic is closed).

To Enroll in RelayHealth, ask the front desk or screening nurse when you come in for a visit, or go to www.RelayHealth.com from your home computer and ask to enroll. In order to enroll you will need an e-mail address, the name of your PCM and Medical Home. After you are enrolled, the team at Relay Health will contact you to obtain permission from you to activate your account. After that you can use the service as often as you’d like and there is no cost to you. Ask the clinic staff if you have questions.

Patient Information

What to bring:

-Current list of your medications OR all your prescription bottles

-For your safety and to improve the quality of care you receive we strongly recommend that you carry a list of your medications with you to all of your medical visits. If you do not have an accurate list, you can create one using this printable worksheet (or another form that you prefer). Additionally, during your visit at the Internal Medicine Clinic we can provide you with a current medication list.

-Please arrive 15 minutes before your appointment time to allow adequate time for parking, check-in and screening. If you are checked-in more than 10 minutes late, we will do our best to work you into the schedule later that day OR you will have the option to reschedule your appointment. If you need to cancel your appointment at the last minute, please call our front desk clerk(915) 742-9722.

Quick Links

Follow Us

Information on this webpage last validated on January 27, 2015

This Web site provides an introduction to the U.S. Army Medical Department's headquarters organizations, which are the Office of the Army Surgeon General and U.S. Army Medical Command headquarters. It is intended for interested members of the public, news media and Army Medical Department beneficiaries.