Frequently Asked Questions

I can't play any videos

To stream video or audio files you will need the latest Adobe Flash
Player installed (available here, free Get Flash Player), or be using a modern browser that supports HTML5 video, such as the latest Google Chrome or Internet Explorer.

I can't play any videos on my mobile or tablet

Journeyman Footage supports iPad and iPhone and many other mobile devices that support the mp4 video file type. Some phones however do not support playback of mp4 files and these device are not supported by us currently. If you think your device isn't supported by us and you'd like to encourage us to add it, let us know at info@journeyman.tv.

PLEASE NOTE: Streaming videos over a mobile network is data intensive so we would only recommend viewing in this way if you have an unlimited data plan with your mobile network. If you have a limited data plan, you will quickly use up your allowance if you stream videos from Journeyman Footage and may be liable for expensive additional data charges to your mobile network provider.

I'm just seeing a spinning infinty symbol in the player

The most common reason for this may simply be that you have just
lost internet connection. This is most likely to happen if you're on a
wifi connection, perhaps if you're in an internet cafe, or if your
broadband connection isn't fast enough.

To play and stream files on Journeyman Footage you need
to be connected to the internet. If you suspect you may have lost
connection while watching, or the video you were watching suddenly
stops or appears corrupted, try clicking the Refresh button in your browser.

If you have a good strong persistent internet connection the above should remedy most issues. However if you are still having issues please do get in touch at info@journeyman.tv for more assistance.