1 I want to custom ebike battery pack, can you make it? We are lithium Battery Manufacturer for 7 years,so if you have any request on li-ion battery packs, simply send us an inquiry.

2 How Soon can i get samples, and how much will you charge it, will you refund? We make samples in about 3-12 days, depending if we have them on stock, no extra markup on samples, and will refund on mass production.

3 What’s your warranty? When does it start? All of our products have one year limited warranty, start from the shipping date.

4 How shall i proceed with the returns? please contact our sales representative for a RMA form, we’ll proceed accordingly.

5 What will You Do if we got damaged products when arrive? We will replace new goods at our cost if the batteries are damaged when arrive, no charges on your side, please contact us for images of damage.

6 How about your lead time, and especially when can i get the goods after i make payment? Lead Time for samples is about 10 days and bulk order around 12-25 days depending on the order quantity and our order on schedule.

7 How about the MOQ? Mostly we don’t have MOQ. Especially for the samples. For Custom battery, our MOQ 100.