As part of our roadmap for Q3 2017 we committed to delivering some big functionality, and we’re now excited to announce that the feature below are available in both Cloud and Server. To see what is coming next have a look at our latest roadmap.

How well does your performance review process perform? Employee performance reviews are a perfect example of a business process that begs to be handled by a service management system like ProForma for JIRA Service Desk.

Even when people are empowered, they’re probably not empowered to do everything. Sooner or later you run into a process that needs a stamp of approval from someone higher up the chain of command. You have several options for setting up approvals within JIRA.

Barcelona is a beautiful and intriguing city, but we found the scene inside Atlassian Summit to be almost as fascinating as the scene outside. It was great to connect with partners and users, and to see all of the innovative ways people are harnessing the power of JIRA to make their businesses better.

This post is one in a series on data and privacy.Privacy policies make for some boring reading. Maybe that’s intentional. Maybe it’s that way to discourage users from really finding out what information is collected about them and how it’s used. Companies are understandably afraid that users might get creeped out if they knew just how much data about them is being tracked. It is a little creepy. It feels like Big Brother, or at least Big Tech is watching.

This post is one in a series on data and privacy. As always, we appreciate any feedback you have on what’s covered in this series. We think we have made careful and considered decisions in this area; however, we are always open to improving our practices and reviewing the decisions we have made.

So let’s start with one of the most important types of data – the design and contents of the forms your create and fill out with ProForma. …

Keeping private data private should be the very backbone of every business. If we don’t treat your data and data about you with the respect and care it deserves, then you shouldn’t entrust it to us. However, simply locking every bit of data away in a vault isn’t a particularly effective way to understand what our users are trying to do and support them in doing it.

We are excited to announce that development is underway on the server version ProForma Forms and Templates for JIRA. We expect it to ship in April 2017. Fill out the form to be informed of when we release it.

Every business team, Marketing, Legal, Human Resources gets barraged with requests for their services. They too need to be able to manage and respond to a high volume of requests. JIRA Service Desk with ProForma provides any team with a beautiful request management system.