Service Description

System administrators and engineers at Western Carolina University are able to perform
research and provide guidance regarding the implementation or improvement of the server
architecture for planned or supported applications:

• Research best approach for server architecture needed for an application during
the planning phase.• Research new technology that may provide a solution to a service request.• Determine feasibility of making changes to the environment for a currently-supported
application

Requirements/Limitations

Limited by availability of resources and project priorities.

Eligibility

WCU faculty and staff

Service Availability

Available during regular business hours, Monday –Friday, 8AM – 5PM.

IT’s Role

Perform analysis or research specifically related to the setup of server(s) currently
supported by, or intended to be supported by, the IT Division. Perform analysis or
research specifically related to the implantation of new technology, intended to be
supported by the IT Division.