Terms and Conditions

As a condition of using this website, you agree to comply with and be subject to all of the following terms and conditions of use.

JOINING PROMIS NETWORK

When joining Promis Network Pty Ltd (Promis) via the website, you confirm that all the details that you have provided are true and correct. If you choose to connect an accounting system to Promis, we will read the following data:
Entity details (including Name, ABN, address, phone and user details). We use this to update your contact details in your client and supplier accounting systems when you interact with them.
Chart of accounts and tax rates (incl. BSB and account number for bank accounts). We use these as choices for expense accounts, bank accounts and tax settings when syncing invoices and payments.
Contacts (incl. Name, ABN, contact details) to simplify the process of you inviting your contacts
Invoices and credit notes you create to your clients (in the initial setup, all invoices that have an amount due; then only new and changed invoices). We send the details to your clients (incl. line descriptions, unit amounts, quantities, discounts, invoice numbers, date and due date and a pdf if available), but never your account or tax settings.
Payments and credit note allocations to update the Promis app with the changes you make in your accounting system. These details are never shared with anyone.

When you choose to sync incoming supplier bills with your accounting system, or pay a bill or one of your clients pays you through Promis, we push the following data into your accounting system (if authorised).
Contacts (including name, ABN, contact details) are updated where we can find a match, otherwise a new contact will be created within your accounting system.
Bills and credit notes you accept or pay within Promis. It includes the details as above, but we add your own (expense) account and tax rate details.
Payments where we have confirmation from the bank that the payment has been successful. All invoices/bills are always paid off from a Promis Balance account with an aggregated transfer to your bank account. This will match the actual transactions in your physical bank account so reconciliation is simple.

ENABLING PAYMENTS

In the next phase of Promis, we'll offer you the ability to receive payments from your clients and automate the payment to your suppliers. We will update the Terms & Conditions with all relevant details and will notify you by email of these additions.

PRICING POLICY

While we build the network Promis is free. Once enough of your suppliers are on board, you will receive an invitation to turn on the full service for a 30 day trial period. Once this trial period expires, we'll offer you to downgrade to a free version (for consumers) or a pay as you go version (for businesses). For the paid premium services all of our prices are in Australian dollars (AUD) and include goods and services tax (GST) where applicable. We'll publish pricing as soon as we have worked it out. Prices are subject to change without notice.

REFUNDS AND CANCELLATIONS

We want you to enjoy Promis. If we cannot deliver a service to your satisfaction you are entitled to a full refund for up to 30 days. No additional refunds are available.

PRIVACY

Our respect for our customers' right to privacy of their personal information is paramount. Promis are currently exempt from certain requirements of the Privacy Act, but are fully committed to supporting the Australian Privacy Principles. These set clear standards for the collection, access, storage and use of personal information which we obtain as part of our business operations. View our Privacy Policy for more information.

LIABILITY DISCLAIMER

Our services are provided in good faith and Promis does not make any representations or warranties of any kind, express or implied, in relation to all or any part of the services provided, and all warranties and representations are hereby excluded to the extent permitted by law.
The contents of the website and other Promis written communications do not constitute advice and should not be relied upon in making, or refraining from making, any decision.
To the extent permitted by law, Promis hereby disclaims all liability (howsoever arising) in connection with any loss and/or damage, arising out of or in connection with any use of, or inability to use, all or any part of our services, or any action taken (or refrained from being taken) as a result of using these services.
Promis may change these terms from time to time and so you should check these terms regularly. Your continued use of our website will be deemed acceptance of the updated or amended terms.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and make use of personal information. The following outlines our Privacy Policy.
When accessing our Website (www.promis.co) will learn certain information about you during your visit.

HOW DO WE USE THE INFORMATION THAT YOU PROVIDE TO US?

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers.
promis.co will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

WHAT WE WILL NEVER DO

We'll never sell any of your or your clients' & suppliers' contact details.

COOKIES

Similar to other commercial Web sites, our Web site utilizes a standard technology called “cookies” (see explanation below) and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site, your IP address.
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

IP ADDRESSES

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.

EMAIL INFORMATION

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone.

A SPECIAL NOTE ABOUT CHILDREN

Children are not eligible to use our web site and services and we ask that minors (under the age of 13) do not submit any personal information to us. If you are a minor, you can use this site only in conjunction with permission and guidance from your parents or guardians.

HOW DO WE PROTECT YOUR INFORMATION AND SECURE INFORMATION TRANSMISSIONS

For site security purposes and to ensure that this service remains available to all users, Promis uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. We also encrypt all interaction with our website and have followed the PCI protocol to harden our server security. In addition, we are working with an authorised intruder to continually monitor our systems and processes for maximum security.
Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our Web site may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information is never transmitted via email. Promis may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

POLICY CHANGES

We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.