All packages include unlimited live chat, phone and email support from our team in Sheffield (8:00 AM to 5:00 PM).

All prices exclude VAT

All packages are a 12 month commitment.

Frequently Asked Questions

Is there a set up charge?No, set up is free. This includes training, and setting up your website with the template and colour scheme of your choice.

What is the minimum contract term?All packages are a 12 month commitment. After the initial term you can cancel any licenses on 30 days' notice - of course, we'll be working hard to make sure that you're completely satisfied and stay with Customer Focus to help your business prosper!

Will you make my website look good?Absolutely; we'll set you up with a great looking template, add your logo, and match your colour scheme.We also offer custom design and coding from just £500 per day. Find out more about our website design packages here.

Can I remove suppliers from my website?Yes you can, and you can also make your preferred suppliers' products appear at the top of search results. This way you can give your customers a better browsing experience - after all, who wants to see 20 pages of nearly identical polo shirts?

What if my preferred supplier is not on Customer Focus?We are adding in new suppliers all of the time, so please just let us know who's products you'd like to see, and we'll reach out to them to get them on board. It's also worth mentioning that you can add your own suppliers, categories and products to Customer Focus.

What happens to my domain name (URL) when I switch?When we set you up with a Customer Focus website, it will be on a temporary URL. Once you're ready to make it go live, we'll help you re-point your domain name to the Customer Focus website. It usually takes between 30 minutes and 24 hours to take effect.

Is training offered?We offer all new customers free one on one 'onboarding' training, during which we'll go through system set up, customisation and operation. After this, you're invited to visit our support site, or call our support team if you get stuck. We can also provide dedicated classroom training either at our training facilities (Manchester or Sheffield, £850 per day) or at your location (£1,150 + expenses).

Do you offer a custom design option?Yes! Whether you already have a website design in mind, or need some inspiration, our team of experienced designers and coders will help you build your perfect website. Pricing starts from just £500 for custom graphics. Learn more about custom design.

Do you offer a free demo?Absolutely. We can show you around the system and help you to make a decision as to whether Customer Focus is a good fit for your requirements.