All our residential customers need to take out insurance cover through us. The insurance is based on a new for old policy - we cover your goods for what it would cost to buy them brand new. As you may imagine there are some exceptions and limitations such as you are only allowed jewels and stamps up to a certain value. Please ask a member of staff for more details.

You can cancel a reservation at any time prior to the date of move in.

The full reservation fee will be refunded back to the credit or debit card it was originally paid on.

The transaction will be reversed, and may take up to 10 working days to appear in your account.

UK Storage Company are unable to refund on to a card other than the credit or debit card that was originally used to pay with.

UK Storage Company do not store any card details.

Invoice Refund Policy

Where this Agreement has terminated, and You have paid more of Our Fees and charges than are due at the Termination Date, we will refund the balance to You after deduction of any payments due to us.

Only the rental portion of Our Fees will be refunded to you, less any charges.

Refunds in this instance will be made on to the same card that payments had been made from, or if payments are made via Direct Debit, refunds will be made via Direct Credit in to the same bank account. Direct Credits and card refunds can take up to 10 working days to be made.