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I could not be happier with this product and with the device provided. Calliope did a custom order for me. She replied promptly and adjusted the results according to my budget. She is such a great person and artist. The end result was magnificent, and everyone who sees the lights comment on how much they love them. I will definitely buy again from her. You can't go wrong with Calliope Mosaics! It arrived promptly and securely to New York City as well. Thank you for everything Calliope!

Payments

In a case that someone has a reason to suggest another way we can certainly see an alternative.

If you live in Greece contact me to arrange a bank transaction.

Returns & exchanges

In case an item is lost while transportation (and this is extremely rare) I check the validity of the information at the post office and then I am willing to do my best for you. The responsibility is upon the post company, though I will try to get a refund from them that I will give it to you. In case you want to replace the lost item with a new one I am also willing to make you a new one with a discount price just for you!

In case the item arrives to you broken I will just ask you a photo of it as a kind of proof and afterwards we have the same kind of solutions as above though it's more difficult to ask for refund from the post company in the case of a broken item.

In any of these cases the cost for shipping will be under your responsibility.

By the time an item is delivered to you you are totally responsible for its safety and integrity. Don't wash them as water can destroy their grout!!

Shipping policies

All shipping is done through ELTA (Hellenic post) as long as they are reliable and less expensive than the private companies. Though, as long as they are not so fast like other companies could be, if there is a hurry for express delivery we can arrange it so that the transportation will be by ACS or Speedex.
Free shipping items and items with shipping less than 5 euros / 7 usd are sent simple way. If for these cases you wish registered have in mind that it costs 2.50 euros / 3.50 usd more and let me know!!
All items with shipping cost more than 5 euros/ 7 usd are sent registered so there is always a unique code for any of them. I will send you this code by the time I confirm shipping.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.