Reputation Management

In the modern business environment the ability to influence, control, and manage the information that is available and published regarding your company is a powerful tool. We understand you work hard to ensure your business is doing everything right to ensure a great client and customer experience. However, if your in business long enough you will experience a misunderstanding. This can lead to:

Disparaging remarks

False claims

Embellished experiences

PR emergencies

Developing a reputation management plan

A well planned strategy for protecting your reputation involves a variety of proactive preventative measures (including not waiting for bad PR to polish business listings and review hubs) and contingency processes (an established workflow of what to do when bad PR occurs). Because each PR project is unique, we develop a custom workflow for each client. Common tasks in reputation management include:

Collecting positive reviews

Diplomatically quelling negative reviewsFalse claims

Persuading for removal of negative reviews

Actively publishing accurate company information

Reputation management website areas

Review monitoring

Emergency PR consulting

We help you control the dialogue about your businesses

Controlling the dialogue is the core concept of reputation management. We provide guidance on how to handle disparaging and false claims, and compose written responses to positive and negative reviews. Other important reputation management activities include building website areas where your audience can leave honest reviews, and creating processes which make it easy for your audience to leave off site reviews. In addition to incorporating reputation management features into your website, our reputation management plan includes monitoring third party programs such as Yelp, Yahoo, Google My Business, Facebook, Bing, BBB, and YP.

Bring New Customers and Clients to Your Website

Every business wants more traffic to their website, and not just scattered traffic, but visits from actual users interested in the products or services provided by the business. Our blended digital marketing strategy can provide you with immediate exposure to new clients and customers as well as a medium to long term lead generation strategy. We're a company in Ventura, CA with a team of experts who will set your business on the path to growth and sustained success.