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when you dicidet to buy/rent a vps, there are a lot of thinks you use to select a provider
you pay and than you hope that they do wat they say

I have for a fiew monds a vps from solidhost and used the ticketsystem
most off the time, the problem is solved en several minutes by the people that are working there on the floor
Also importand is, that they don't send you a bill for a ticket, it is all fully managed and they are giving you the fealing that they are glad that they could help me