Planning Resources by Setting: Emergency Responders and 9-1-1

The following resources are intended to assist communities who work in 9-1-1 and Emergency Medical Services with considering how to use call centers and other partners to relieve the surge on those systems during an emergency.

Healthcare Preparedness and Response Team Tools

The Framework for Expanding EMS System Capacity During Medical Surge
The Framework for Expanding EMS System Capacity During Medical Surge is a tool for community planners to help explore the role of EMS in medical surge planning and to examine the need to supplement existing guidance on integrating EMS into community preparedness plans. The EMS Framework addresses the partnerships, resources, and planning needed for expanding EMS system capacity during an emergency resulting in medical surge.

Managing Calls and Call Centers during a Large-Scale Influenza Outbreak: Implementation Tool
This tool was developed by CDC during H1N1 to help community planners identify steps to divert unnecessary calls away from the community 9-1-1 system and non-critically ill patients away from the healthcare system to reserve both for actual emergency situations. This implementation tool provides a step-by-step approach by focusing on alternative call center resources.

Guidance for Developing a Plan for Interfacility Transport of Persons Under Investigation or Confirmed Patients with Ebola Virus Disease in the United States
This document provides guidance for developing plans for interfacility (including intrastate or interstate) transport of PUIs or patients with confirmed Ebola. This can be used by ground and air medical transport providers, as well as managers of EMS agencies, EMS medical directors, local and state EMS systems, local and state health departments, healthcare facilities, and others involved in the State EMS officials and regional and state EMS planners. Three separate standard operating procedures (SOPs) related to this guidance can be used as templates or guides for the development of local/state/jurisdiction level SOPs. They include