On One

Dave
I've just read this thread and all of the problems listed above I experienced a year ago when you couldn't send me a Titus frame that wasn't damaged before it left you (intact boxes- damaged frames)
I also wrote to you and Brant directly and got no reply.
I had my money back in the end but only after i had contacted my CC company.
would i buy a cheap tyre or cassette from you? yes i'm no mug. But would i drop the best part of a grand with you again? No.
Regards
Paul

Paul .
Have to say if you wrote to me directly and got no reply then maybe I didnt receive the message from you , both Brant any myself have no memory and I do normally remember , and I personally do try to respond to all customers that contact me directly , whether good or bad , in fact it is something that I take quite seriously .
I am perfectly happy to look into this to set the record straight if you want to resend that message, I would appreciate the opportunity to respond to you.

Dave
"You can pm me with details as to where you sent and when ."
thats a bit tricky as STW doesn't have a PM function and you haven't posted a email on your profile.

However i wrote to about a year ago, so i won't have a copy of it now. I did copy it to your general/customer service email. and when i phoned trying to get my money back i asked to speak to you, then left a message with my details for you to me.

theres not much to put right anyway, i ordered a FTM carbon frame, paid for it,it arrived with a damaged headtube, some of the bits i ordered with it didn't arrive. after a rather frustating period of chasing px agreed to have it back. Then i waited again for replacement and that arrived with damaged head tube* and damage to the drop outs.
Repeat..... emails, ...phone calls..... etc etc. Money back..... money back please...... CC company. You get the picture.

* to be clear before the haters start,both head tubes were out of shape enough that the top headset bearings would not "drop in" the drop in race's.

I bought a ridiculously cheap Giro helmet from PX a while back. It developed a minor fault with the ratchet thingy - emailed PX, they asked for a pic, sent them the pic, and they said send the lid, we'll replace. Was all done quickly, email responses within hours, all turned around in a few days.

Don't doubt they've had their issues, but plenty of people have had great service form them.

I'm building up my 5th on one (lurcher) (half price)ive got a pompino(£100 off), macinato(frame & fork £130), ive just built an inbred for the girlfriend (clearance sale) ive had an inbred stolen, on the whole I've had good/fast service with one or two hicups but I've always had patchy service with every single bike shop I have ever shopped with thats why I always now build my own bikes and do all my own wrenching..I don't think on one are any worse than all the rest with customer service but where they are head and shoulders above the rest is value for money and I for one am willing to put up with a bit of patchy customer service for the great money saving offers they provide..long may they prosper..
keep up the good work planet x/on one