Privacy policy

This Privacy Policy applies to the Usborne Books at Home website at
www.usbornebooksathome.co.uk and all subsidiary Organiser websites on
the org.usbornebooksathome.co.uk/… sub-domain.

Your personal information is important to us. We highlight below matters
relating to your information that you should be aware of.

We will endeavour to take all due care to protect this information,
in accordance with the applicable Data Protection legislation from time
to time, for the purposes of which Usborne Books at Home is the data
controller.

What personal information do we collect?

If you contact us with an enquiry, we collect from you essential contact
details including your name, e-mail address, phone number and your country,
in order to handle your enquiry. Your personal details will not be used
for any other purposes.

If you wish to order any of our goods online, we will request you to
provide personal information which we need for this purpose, including
your name, e-mail address, phone number, delivery address, and your
credit or debit card number and bank details.

All payment transactions are run through the Verifone secure payment
system (for further see details see https://www.verifone.com/legal),
for which purposes Verifone is our data processor). We do not store
any card details but can access transaction records to confirm payments.

Why do we process your information?

If you contact us with an enquiry, we will process the personal information
that you provide, or we collect from you, including your name, e-mail
address, phone number and your country, on the basis that it is necessary
for the legitimate interests we have in promoting Usborne Books at Home
and the sale of its goods, and does not prejudice or harm your rights
and freedoms. If you order goods from us, we will process your personal
information on the basis that it is necessary to do so for the performance
of the contract that we enter into with you, and to manage your account
with us.

If you sign up to our Usborne Newsletter, we will provide your with
news of details of offers and other opportunities, including by post
or by email, and on the basis that it is necessary for the legitimate
interests we have in promoting Usborne Books at Home and the sale of
its goods (as described above). We will only contact you in this way
if you agree to opt-in. Details of how to do so, and how to opt-out
of receiving details of such offers, are on relevant pages of the Usborne
Website, or will be in the forms you complete and/or the emails you
receive from us.

In order for you to participate in our competitions or for us to send
you free materials such as posters, badges and bookmarks, we ask you
to provide us with personal information, such as your name, email address,
age and postal address. We will process your personal information on
the basis that it is necessary for the legitimate interests we have
in promoting Usborne Books at Home and the sale of its goods (as described
above). After sending you materials or notifying you that you have won
a competition, your personal information will not be retained on our
files, unless you have indicated that you would like to receive the
Usborne email newsletter. You can unsubscribe from the newsletter email
at any time by following the instructions on our websites or by writing
to the address at the end of this Privacy Policy, and your details will
be removed from our files.

Children

If you are under 18, please make sure that you obtain your parent/guardian's
permission before you provide your personal information to the Usborne
Website.

Children under the age of 13 must ask permission of an adult before
entering a competition or sending any personal information. If you are
the parent or guardian of a child under 13, we may process limited personal
data about you so you can give consent for the child to enter a competition.
We may use your contact details to communicate with you about the child’s
account or use of our services.

Who do we share your information with?

We may disclose your personal data if we need to do so in order to
comply with any legal or regulatory obligation or request, or where
we have a legitimate interest in doing so, such as in order to enforce
or apply our contract, to investigate potential breaches, or to protect
the rights, property or safety of the Company or others. This may include
exchanging information with other companies and organisations for the
purposes of fraud protection and credit risk reduction.

Except as set out above, we will never sell, distribute or disclose
any of your personal information (except anonymous aggregate information)
with any third party without your express consent.

In order to provide some of our services, we may use the input of third
party providers situated in countries outside Europe (such as the USA)
that do not always have the same standards of Data Protection laws as
the UK. However, we will ensure that contractual or other safeguards
are in place to ensure that your information is adequately protected,
and that enforceable rights and effective legal remedies are available
for data subjects.

How long do we keep personal information for?

If you contact us with an enquiry but do not enter into a contract
with us, we will normally delete your personal data after six months.
If you order any of our goods online, we normally retain contract information
(including personal data) for six years after the end of the relevant
contract, in case issues arise after the termination of the contract.

In certain case, it may not be physically possible to delete certain
data (for instance, where it is stored on a secure external server),
in which case we will take appropriate steps to ensure that it is not
available for re‐use or disclosure to third parties.

Your rights as a data subject

As a data subject you have certain legal rights including:

The right to access the personal data held about you

The right to ask us not to process your personal data for marketing
purposes

The right to withdraw at any time any consent you have given to receive
marketing material from us

The right to ask us to rectify inaccurate personal data about you

The right to ask for the restriction of personal data concerning you
that is inaccurate, unlawfully processed, or no longer required

The right to ask for the erasure of personal data concerning yourself
where processing is no longer necessary, or the legitimate interests
we have in processing your personal data are overridden by your interests,
rights and freedoms as the data subject

The right to make a complaint about to the supervisory authority (the
Information Commissioner’s Office)

Further information

In case of questions, comments or requests regarding our use of your
personal information, please contact us by email to: mail@usbornebooksathome.co.uk
or write to us at the following address: