How to offer constructive criticism

The bottom line is that—while Randy remained among the more talkative employees—the number and length of his editing room conversations declined. He seemed to better understand what was expected of him.

Keep in mind...

Most workers want to receive feedback even if it is not all positive.

Be direct and clear about concerns with the employee’s conduct.

The feedback may not take hold immediately but rather over time.

Focus on the effect the unwanted behavior has on the organization and ask questions to confirm that the employee understands the message.

Ron Shapiro is counsel to Baltimore law firm Shapiro Sher Guinot & Sandler and is chairman of Shapiro Negotiations Institute, a sales, negotiation and influence training and consulting firm. He has negotiated more than $1 billion in contracts, including those for Cal Ripken Jr., Jim Palmer, Brooks Robinson, Kirby Puckett and Joe Mauer. A New York Times best-selling author, his other books include "The Power of Nice," "Bullies, Tyrants and Impossible People," and "Dare to Prepare."