Sign up for WeGoLook's Blog Updates

Looker Spotlight - Introduction

Hi everyone. This is Melissa, Community Marketing Specialist for WeGoLook. Each day, I have the privilege of working with WeGoLook’s amazing community of Lookers. This is a talented group of professionals who make possible all of the great work we do here every day. Since most people don’t have the opportunity to see our Lookers’ great work like I do, I wanted to take a moment to shine a bit of a spotlight on our Lookers.

This post will provide some basic information about our Lookers. In the coming months, I’ll be sharing the stories of individual Lookers as well. Enjoy!

What makes Lookers so extraordinary?

First, Lookers are diverse. Some are moms and dads. Some are career-minded working professionals. And, some are recent college graduates who want to gain real work experience before diving head first into their chosen professions. Among these different types of Lookers are talented, hard-working individuals that make significant contributions to WeGoLook and our ability to gather and validate information for our customers.

Lookers are also unique because they offer many special skills, many of which require classroom training or licensing. Licensed drone pilots, ASE certified mechanics, and notary publics are just a few of the many specialists we have in our Looker community. It’s easy to see how having so many specialized professionals in the Looker community makes it possible for WeGoLook to provide customers with a wide variety of unique services.

How do Lookers change people’s lives?

You might not think of the work Lookers do as “life-changing,” but it really can be just that. Lookers engage with people at some of the most impactful times of their lives. They take photos of damaged vehicles after accidents, inspect properties after major catastrophes and natural disasters, notarize documents for use in major financial transactions, and much more. These events can be life-changing and Lookers are often there, helping people through these processes. To explore this a little further, let me break it down.

Automobile Inspections

A Looker might take on this type of Look for many reasons. Maybe a young lady just received her driver’s license and her father wants to surprise her with a “gently used” car that happens to be located far from their home. He wants to ensure the vehicle is as represented by the seller. He needs to know that a “minor scratch” is just that and not a huge dent in the driver’s side door. He needs a Looker to take photos and take some notes on the actual condition of the vehicle. This allows him to make an informed decision at this very meaningful life moment.

Property Inspections

Lookers are often asked to verify the conditions of properties and surrounding areas. This Look might be on behalf of a business interested in purchasing the property to open up a new outlet mall. With a Looker there to take photos of the property and document pertinent pieces of information, the business owner can make an informed decision. When it’s a small town in dire need of investment, decisions like this can have major impact.

Document Services

Lookers who are also licensed notaries may accept Looks asking them to verify and notarize documents, often on behalf of banks or financial institutions to secure loans. With Lookers there to verify and notarize the necessary documents, financial institutions can process loan applications more quickly. This rapid turnaround time can be a big help to individuals and businesses at some of their most critical moments.

What’s Next?

As someone who has personal experience interacting with our Lookers, I can tell you that many of them have amazing stories to share. That’s why, in the coming weeks, I’ll be posting some Looker stories here on our blog. Stay tuned for more!

In 2016, global insurtech investments totaled $1.7 billion, with both the volume and value of deals roughly doubling since 2014. This doesn’t include companies that are self-funded, have traditional financing, or work with angel investors to bring innovation to the $4.5 trillion global insurance industry. And, every segment of the insurance value chain has been impacted by those investments, including claims.

We are excited to announce our partnership with the CCC ONE platform to help insurance policyholders file self-service claims remotely. CCC ONE is a cloud platform developed by CCC Information Services, Inc. (CCC), a leading software as a service provider to the automotive, insurance, and collision repair industries. Founded in 1980, CCC leverages the CCC ONE platform to link a vast network of more than 350 insurance carriers, more than 24,000 repair facilities, hundreds of part suppliers, dozens of third-party data and service providers, and car manufacturers.

Through this partnership, CCC’s customers can electronically connect to our on-demand field force of more than 40,000 well-trained Lookers who are available 24 hours a day, 7 days a week. Our Lookers are always standing by to help insurers provide a high-level of service at a critical point in the claims process. When assigned, one of our Lookers will gather imagery and information in the field, in any U.S. location—even rural areas—in as little as one day.

How it works

When a claim qualifies for CCC’s mobile channel, policyholders are instructed by their insurer how to capture and upload photos of the damage via their smart device. However, when the policyholder requests assistance, or they do not complete the process within the insurer-defined period, insurers can send us an electronic notification through CCC ONE.

As soon as we receive the request for assistance, we dispatch a nearby Looker to take and upload photos to CCC ONE. Once the photos are uploaded, they are immediately available for insurance appraisers to initiate the claims or repair process.

Additionally, any of CCC’s customers can directly assign claims to WeGoLook through CCC ONE. Once assigned, we immediately dispatch Lookers to capture and upload photos and other requested information from the site of the claim.

It’s a win, win, win

We’re very excited about this partnership the many ways it allows WeGoLook to offer value to policyholders and insurers alike. With CCC and WeGoLook, policyholders gain an even more seamless experience when filing self-service claims. Insurers get access to our on-demand workforce through the CCC platform to help them provide even better service to their insurance industry clients.

And for us, this partnership furthers our mission, and the mission of our parent company, Crawford & Company, to help restore and enhance lives, businesses, and communities.