To place an order please select your desired item(s) and add to your shopping basket. Once you are satisfied with your selection, follow the instructions on the checkout page to complete your order. You will have the option to create an account, log in to an existing account, or guest check out. As soon as you confirm your order, you will receive an automated e-mail confirmation.Back to top

2. How can I pay for my order?

You can pay using Pandora Gift Card, Pandora E-Gift Card, Visa, MasterCard, American Express, Discover, and PayPal. These payment methods are all 100% secure. All submitted personal and payment information is encrypted and secure. Payments are managed by CyberSource, our business partner.Back to top

3. What happens when I place my order?

Once you place your order, you will receive an email confirmation. All personal and payment information will be verified and if there are any issues we will contact you.Back to top

Orders are processed very quickly. Once you have received your confirmation email, your order cannot be amended. For further assistance, please contact our Pandora Jewellery Customer Care Centre at 1-888-556-9009 (Mon – Sat: 9AM – 6PM EST; Sun: Closed) or email at caecomcustsvc@pandora.net. Provide the order details for further assistance.Back to top

6. Can I cancel my order?

Orders are processed very quickly. Once you have received your confirmation email, your order cannot be cancelled. For further assistance, please contact our Pandora Jewellery Customer Care Centre at 1-888-556-9009 (Mon – Sat: 9AM – 6PM EST; Sun: Closed) or email at caecomcustsvc@pandora.net. Provide the order details for further assistance.Back to top

7. How secure is my online order transaction?

Your online order transaction is protected by GlobalSign, which secures web servers worldwide with strong encryption and rigorous authentication. GlobalSign is the leading Transport Layer Security (TLS) Certificate Authority enabling secure e-commerce and communications for websites, intranets, and extranets.Back to top

Orders are processed very quickly. It is not possible to change your billing address once an order has been placed and you have received the order confirmation email. Please contact our Pandora Jewellery Customer Care Centre at 1-888-556-9009 (Mon – Sat: 9AM – 6PM EST; Sun: Closed) or email at caecomcustsvc@pandora.net for further assistance.Back to top

10. Can I change my shipping/delivery address after I have placed an order?

Orders are processed very quickly. It is not possible for Pandora Canada Online to change your shipping address. Please contact our Pandora Jewellery Customer Care Centre at 1-888-556-9009 (Mon – Sat: 9AM – 6PM EST; Sun: Closed) or email at caecomcustsvc@pandora.net for further assistance.Back to top

11. If I order something that is no longer in stock what will happen to my order?

During extremely busy periods, it is possible to place an order for a product which may have gone out of stock. In this case, Pandora Canada Online reserves the right to cancel your order.
If you paid via PayPal, you will be issued a refund for the amount paid.
If you paid via credit/debit card your card will not have been charged.
We apologize for any inconvenience.Back to top

We accept credit cards and debit cards of Master Card, Visa, American Express and Discover. Please note, Pandora Canada Online cannot sell or accept gift cards at this time.Back to top

13. Do you accept international cards with billing address outside of Canada?

Yes, we accept international cards with billing address outside of Canada with the exception of the following countries: Albania, Bangladesh, Belarus, Bosnia and Herzegovina, Bulgaria, Burma, Croatia, Cuba, Greece, Iran, Kosovo, Lebanon, Libya, Macedonia, Montenegro, N. Korea, Serbia, Slovenia, Somalia, Sudan, Syria, and Turkey. We allow international cards only for shipments within Canada.Back to top