How to configure API in Authorize.net integration

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Nicholas Hardy

Asked on October 20, 2014 at 03:07 PM

We have a golf tournament in several days and people are unable to purchase sponsorships on our website. Donors are receiving an error message when they are trying to register/pay for one of our sponsorships online. I am not sure the exact error message.

The problem is that you are missing the Merchant credentials for your Authorize.net account

Please update it by clicking on the wizard as indicated in the picture.

Nicholas Hardy

Answered on October 22, 2014 at 05:21 PM

Where can I find this… On my Jot Form account or is this on Authorize.net account?...

JotForm Support Manager

Jeanette

Answered on October 22, 2014 at 06:34 PM

On Authorize.net account, you must go to the settings of your Authorize Merchant account and get the credentials there.

Nicholas Hardy

Answered on October 30, 2014 at 11:21 AM

I have my API login and transaction Id (which I obtained from authorize.net) where do I update this information on jotform....

KadeJM

Answered on October 30, 2014 at 01:07 PM

To fix it you need to go back into your jotform by editing it then select your payment integration and enter those credentials there. Be sure to click next a few times to finish and then save it.

Nicholas Hardy

Answered on October 30, 2014 at 03:21 PM

Is there a number I can call. I know this will take several seconds but I keep having a hard time. It says I need to delete it first… Can I just edit without deleting?...

Nicholas Hardy

Answered on October 30, 2014 at 03:21 PM

More specifically, it says…You cannot add more than one payment tool. Please delete the existing one first....

Shadae

Answered on October 30, 2014 at 04:00 PM

Hi Nicholas,

You would click on the payment field that you have set up. You would then click on the wand icon. The window to edit your credentials will pop up.

I hope this helps! Please inform us if you need further assistance.

Nicholas Hardy

Answered on October 30, 2014 at 04:51 PM

Could you walk me through how to get here… still not finding this!Thanks....

raul

Answered on October 30, 2014 at 05:06 PM

Hi,

You need to open your form in the form editor.Then you need to look for your current Payment Tool and click on the magic wand icon.Then enter the API Login ID and the Transaction Key provided by Authorize.net

Please let us know if you have further questions.Best Regards.

Nicholas Hardy

Answered on October 31, 2014 at 05:41 PM

I have changed the following. However, someone just said that they received an error signal that said they need a confirmation code?Can you provide further insight?...

Carina

Answered on October 31, 2014 at 07:16 PM

I checked your form Golf Registration and the Authorize.net payment gateway is missing the API Login ID and transaction key:

Were you able to insert them as suggested by my colleagues?Let us know if we can assist you further.

Nicholas Hardy

Answered on November 03, 2014 at 12:31 PM

Yes, I thought I entered this information, but unfortunately something did not process. Is it possible to speak with someone on your team and settle this matter over the phone??????...

Carina

Answered on November 03, 2014 at 12:39 PM

Unfortunately we don't provide support by phone. But you contact us via support forum, email or online support chat.

To find your API Login ID and Transaction Key please consult this guide. You can follow my colleagues' previous directions on how to add it to the Authorize.net payment tool.