Bookmaker Complaints South Africa

Have a complaint about a bookmaker? We at Best Sports Betting would like to help you resolve it. Please read our bookmaker complaints guide below.

Bookmaker Complaints South Africa

Simply post your bookmaker complaint in the comments and check in for updates. We do contact bookmakers once a complaint is made, we’ve had some success in the past resolving punter problems.

In order for us to assist your complaint needs to tell us as much detail as possible. That way we can give you the best advise on how to proceed and what action to take. We don’t share any additional details with bookmakers but you’re welcome to email us further details, you can contact us via our contact form here.

Remember to please keep it clean ladies and gents, any vulgar language or obvious false reports will be moderated.

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Obed

I seriously have a problem with WSB i place a bet then i won suddenly my account was but on hold its day 5 2day. when i ask why the say it’s a random security check i was asked to send. The certified copy of my id and a bank statement and a proof of res. Then i send all that ,even today.

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23 days ago

M Mzileni

I was claiming 2 winning tickets as from last week Saturday but I did not get my money and each and every time I am chatting with them they keep on promising me,This company is in cape Town (Bet.co.za) it’s been a week now I really don’t know what to do

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29 days ago

Mokgadi

Superbet Benoni the payout is so slow u wait for hours before you can get your money

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1 month ago

meagan muir

the case is about http://www.gggaming.bet with these details GMB Gaming (Pty) Ltd T/A GG Gaming is one of the newest entrants to the bookmaking and online sports betting arena. Licensed by the Western Cape Gambling and Racing Board. Under bookmaker license number 10185542-001 On the 25th January 2019 I called Gg Gaming to claim my Bonus of R 3000 I spoke to Kerry who told me that usually we can only claim within 7 days after placing a bet , I explained to her that I was away on vacation and could only claim now and she told me that… Read more »

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3 months ago

PS Skhosane

Kwadukuza branch is not good at especially staff working there I wait more 1 hour to play my ticket. Their staff was talking story is not one every day please help us

As far as we’re aware GGGaming have no branches, are you able to specify which bookmaker you were dealing with?

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1 minute ago

alvinah cwinya-ai

I am writing to you to report a case of false accusation. World’s Sport Betting has suddenly closed my betting account claiming that I have breached their terms and conditions. I played and won my bets but the company denied me to withdraw the money I won. I was then called by their agent who requested me to confirm details that I used for registration. Which i did but suffered poor communication due to the remote areas network coverage. I rushed home and asked them to call me again and it was the manager and he requested the same information… Read more »

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3 months ago

Alvinah Cwinya-ai

It’s indeed 3 months now. Still i have not received my money.

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20 days ago

Gradi

Hi Dear how are you doing today My name is gradi kafiti im stay in brackenfell I went to one of your world sports beeting in brackenfell name is Shamilah she is very rood

Hi Gradi, sorry to hear about the bad time you had. We’ve passed your complaint along.

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4 months ago

Bertie

I placed my bets at Scorebet as usual and when I check later my winnings was in my account. This morning when I want to bet nothing money. After enquiries what happened to the money they said I bet 1 hour after it was close already. I was unaware of earlier closing times but why did their system accept my bet after the time and also payout. Eish they are arrogant but our money is good.

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4 months ago

Michelle

Hi,I want to complain about the service at supabets,it’s is slow and horrible it’s like they don’t even care about us,I ve been trying to get some help with regards to my online account since morning,no response till now

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4 months ago

Errol Liebenberg

Hi.I have registered with yesplay and have played a lot of money and bets, winning some times but I never made a WITHDRAWAL. I played mega millions on the 21st of September winning some big money according to my list of combinations but I don’t find them on my online betslips Even after following all my combinations when I arrive at the position where the winning ticket should be, it has been jumped. It has happened more than 10times. I could not have jumped the right bets so many times. I really need some help here.

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8 months ago

Ntlemo mkateko

I registered with gbets they gave me 100 welcome bonus ,I used that welcome bonus to bet and I won 480 on lunch time when I request for withdrawal they took my money ,why can’t they take their 100 and give my money I really need that money ,g bets you are so cruel

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11 months ago

yulenda

The same happened to me I bet soccer on Friday and won 666.20 besides the bonus I then tried to withdraw 500 then they declined and took all the money

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11 months ago

TSHEPO

THEY DID THAT TO ME AS WELL, GBETS ITS A SCAM REALLY

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9 months ago

Michael

hi can someone help me, i had placed two bets with supabets which won online but when i check my winnings i have zero zero. i checked and the tickets were showing as losing i then contact them and their employee confirmed that it was winning and that he will send it to support. i then emailed support they have not contacted me and i requested for the recording of the call and they refusing with it

Not surprised that they are not getting back to you. What you need to do is constantly contact them until they’ve resolved the issue, as in resettled the ticket. If they haven’t done so in 2-3 working days I suggest you inform them that you will lodge a complaint with the gambling board. Here is the site but this should only be as the last option : http://www.ngb.org.za/

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1 year ago

Michael

alright thanks will do

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1 year ago

Justin

Gets are full of shit

won’t recommend anyone to play there

One thing for sure you can never get your money out if you play with bonus money.

They gave me 1062 Rand when I did a deposit of 850 last week. I then played for over a 100k withthat money and when I decided to draw it out they cancelled it and took all my o way I won.

I will make sure that punter get to know about their scam and they lose clients.

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1 year ago

TSHEPO

gbets its a scam they scamed me as well

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9 months ago

concerned punter

I have a query. I won a fairly large sum of money from an popular local betting company over the weekend by betting online. I have queried why my winnings have not been paid to me as yet and the answer I have received is that my account is under investigation and they cannot tell me how long the investigation will take and when my funds will be released. Please advise me of my rights? Is this legal? For how do they have to complete their investigation? I would like to give them an ultimatum because it seems they do… Read more »

Unfortunately books are usually covered in their terms when it comes to these types of situations and it’s pretty much legal. There are several steps that you can take to recover the funds such as going to the gambling board. Alternatively feel free to drop us a mail at admin@bestsportsbetting.co.za with the name of the bookmaker and we can see if we can take it up directly with them. We’ve had some success with this in the past. We’ll also treat the matter with strict confidentiality.

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1 year ago

concerned punter

Thank you for your response.

I am pleased to update you that the outstanding payment was settled in full as of this morning.

Hi there So I just recently joined g-bets I registered and ficad and was granted 100% bonus to which when I check for the terms on conditions on the website for the r100.00 bonus couldn’t find anything I wagered the whole 100 and only won 106 then following day I wagered and won 1600 for lunch time then 1000 for soccer then 900 for tea time I then made a withdrawal same night then it allowed me today around 1 o’clock I found out that my withdrawal where rejected and the whole balance where taken back and was only given… Read more »

Sounds like you took them to the cleaners and now they don’t want to pay. I can’t seem to find the fica bonus terms so I can’t give an educated answer. If you believe they’ve breached their terms then the gaming board would be the next logical step. Alternatively contact them directly or send us the terms(assuming you can find them)

This stupid company Gbets did the same thing to me. I deposited 850 they gave me 1062 I played it to over 100 thousand Rand and process’s a withdrawal for 34k they didn’t pay me. I’m taking them to the gaming board.

Sorry to hear about your troubles! I’d also be very upset if this happened. Have you contacted them directly? What was their response?

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1 year ago

Victor

On the 18 December 2017 i placed a bet on helmonds and eindhoven under 0.5 with 320 rand and thebpotential win is 7360 and the game ended zero draw. When i went to collect my winnings i am told the this tickets should be a refund because the match was a continuation of a cancelled match. Then why did betting world put this match in their fixture

Was your bet taken before the game was moved? If so they will refund it if not played in 24 hours. If you placed a bet after the match had been moved then they should honour the bet.

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1 year ago

Victor

The game was only cancelled by betting world after the game ended with a zero draw. On the 19th of December when i went to collect the winnings the ticket was active and they could not pay me only on the 20th the ticket was showing refund on the system

Chelsea vs Bournemouth u placed a bet twice on the same event which is not allowed.

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1 month ago

Sanelisiwe

Keithho betexchange just changed the website without notice and this new website they put is saying wrong password/username we have winnings in our accounts what must we do coz this thing is not working

Betxchange sent out SMS’s during the week with new usernames and passwords. Check your phone to see if you received it. Otherwise give Betxchange a call and see if you can get them to give it to you over the phone or via email.

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1 year ago

Jaco

Hi, Keith Ho advertising with their new website that they will match your first deposit up to R10000. Ive transfered R7000. They did indeed put R7000 extra but here comes the strange part ….. You have to win back your own initial deposit whatever that might be before you may draw anything. Plus you dont see your deposit again if you win it back. The only way you can win it back is through losing your deposit, and then only (as i was explained today) will the bonuss kick in. Plus they said this bonuss must be swinged 10 times… Read more »

Hi Jaco, It seems like a very difficult situation you have yourself in! Bonus wagering can be very tough and sometimes it seems like you need a degree to understand it.. From our experience you need to lose / wager your own money first before you start using your bonus balance. So if you have 10k (5k real / 5k bonus) then you’d need to wager through the 5k before even scratching the bonus wagering. Which does get very tricky indeed. What we’re going to do is have a good look at their bonus terms and see if we can… Read more »

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1 year ago

Abraham

Hi I placed a bet with Keith ho Benoni race1 Scottsville on 5 December for the meeting on6 December the venue was moved to Greyville the horse won on collecting my winnings I was only refunded my stakes as the venue was moved they claim that all bets was nil and voted I should have phone them and relayed the bet if the horse lost I would have thrown it away no one would have phone me in my opinion that bet stands the same horse s run the card if that’s the case no betting is allowed on the… Read more »

Hi Abraham, By the looks of it they’ve breached their own terms : “29.1. In the event that a horse racing event (as an individual or a number of horse racing events on the same day) does not take place on a specific day and is postponed to a later date (within a 48 (forty-eight) hour period) then all Transactions shall remain.” 29.2. In the event that any other sporting event, apart from a horse racing event, commences and is thereafter abandoned/postponed to a later date then BetXchange, in its sole discretion, shall determine whether all Transactions relative to such… Read more »

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1 year ago

Eric

Hi my name is Eric I place three ticket last week on live betting they said is lost but according to the games I won and really I won please check this for me (S28appezawrc-1068016)

Hi – I took deposited R500 into LM Bookmakers Online account, and proceed to take a bet priced up at 7/1 for the Greyville Meeting this evening. Was only allowed to bet R285 on the horse and they suspended the betting… Further wait for this suspended my account with my balance of R215. I called them and demanded explanation, to which they said i was not supposed to take the 7/1 it was a mistake on their part, therefore they suspended my account and if I want my money back I must advise and they will deposit immediately, However the… Read more »

Topbet- they don’t care about us, I deposited R50 at Absa ATM only o find out that they no longer work with Absa, same with Boxer. I lost my money at Absa n boxer, I called them, emailed them but no one helped me, they ended up ignoring my emails, they never refund me.

Bet.co.za doesn’t want to pay my winning bet, they still want to make me play through R188.7 at minimum odds of 0.5

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1 year ago

BET.co.za

Hi Mageza

I have managed to track your account. I have seen that you complied with the terms and have since withdrawn your winnings. Part of the Bonus T&C’s that you claimed are that you need to play through the bonus amount 3x at a minimum price of 0,5.

If you have any further concerns please contact support@bet.co.za for a full explanation.

Thanks

Team BET.co.za

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1 year ago

Tjokkie

Placed a bet live today on the Dortmund vs Milan match. Odds were 1.45 on over 8.5 goals. When i looked at my ticket, it said it was two tennis players, to score under 8.5 goals – even though i picked it off their live account for the soccer. Now they are voiding the bet as there was an issue. Bet.co.za. So my question to them is: if that match went over 8.5 goals would it have been void. Or when do we know to believe the odds or not as they can change it when they want/like to even… Read more »

Hi Tjokkie, Very interesting issue you had and it can be interpreted in a number of ways. From my experience in the industry the bet would have been voided either way. You generally only read complaints about people who have had winning bets voided, and not from those whose voided bets would have lost. It happens alot in tennis with retired players, a player can be 6-0, 5-0 (40-0) up and retire and both side would be voided, to the relief and frustration of the two camps of punters. In my opinion Bet.co.za should do the right thing and settle… Read more »

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1 year ago

BET.co.za

Hi Tjokkie

We did deal with your query at the time of this complaint but should you still not be happy with the outcome, please contact our support team via email at support@bet.co.za and we can re-visit the matter.

Thanks

Team BET.co.za

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1 year ago

Vino

Morning I went into Hollywood bets in Malvern this morning to cash a WINNING ticket and was told that they don’t have any money to payout and that I must come back on Thursday

Really is this the kind of service we should receive from a service provider who gladly takes your money before the race and now cannot payout

That’s not good to hear, perhaps take the ticket to a bigger branch? How much did you win?

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1 year ago

Hilton

World sports betting are pathetic

They continue to close accounts

Perhaps add that to the review

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2 years ago

JET

Sportingbet has also one of the worse customer services. They are very biased … If you got a simple query then it’s cool they will assist you but bare in mind still takes like an hour but if you ask for something to look into they lie to you. They lie to yoi cause they don’t want to get in trouble. After a few times you ask for a manager to call you and they say a manager will call you later because he is not in … Ok for 2 weeks during Holiday’s and Working days a manager has… Read more »

We’ve also had issues with their customer service in the past.Some agents are great while others aren’t. However when we did complain the marketing manager called us to apologize which was a nice touch.

We also found that contacting them on twitter was much better than their chat service.

We’re currently working on a “Why customer service is important” piece that will be posted in the next week or two and would love to hear your thoughts on it once its up.

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2 years ago

Flash

I’d like to complain about Supabets but I looked at their review and saw that half of Africa has already done so. Their customer service is far from Super…Waited a month for my sign on bonus.Waited less than 5min for my LM Bookmaker bonus. Go figure..