Customer Reply Changes Status

Hi! I'm trying to find the settings to change a ticket's status when a customer replies to a ticket (via e-mail or online). I have a status of "Waiting for Customer" so I know it's pending for the customer. When the customer adds to the ticket, I need the ticket to change to "Open" or "Pending" status again so I know the customer replied.

I am not sure which ticketing systems you are referring to because the ones I have worked with do not have that feature. If you are talking a paid ticketing service, then they may have everything under the sun in their ticketing system.

It appears osTicket already has the ability internally. If the ticket # turns bold, then it's just a matter of replies from customers changing the ticket status. Yes, most were paid, but osTicket has 99% of the primary features of those systems -- other than this feature -- which is why I asked.