Does your organization recycle the same tired approaches to problems that never seem to go away? Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more.

Back to the Basics is a five-part series designed to introduce young adults to the work world. Learn problem solving, conflict resolution and etiquette, communication skills, stress management, and professional image.

Overcoming Cultural Conflicts in the European CommunityProgram #20 of the Building A Diverse Workforce For The Global Millennium Series. In this scenario, you will see how communication can break down and be misinterpreted.

Viewers gain a clear understanding of why all people are naturally defensive. Learn the symptoms and consequences of inappropriate defensiveness. This video shows that we all must be responsible for how we deliver AND receive messages.