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Gerard E. OstebovikSeptember 14, 2018

I tried the uninstall process and I noticed a msg flash quickly on my screen after reboot (before reinstall) that said “Amazon video has stopped responding”. Considering I had not started any apps yet, I was intrigued. So, 1. Tried to load kindle – it loaded the main screen, then crashed 2. Located Amazon video app and uninstalled 3. Tried kindle app again and it loaded without issue – but had to resync No problems since. Have not reloaded Amz vid to test.

My kindle started crashing this morning. I tried your fix. When reloading the Kindle app to my ipad (first generation) I was told that the app could not be download to less than IOS 10.0. The nearest compatible version would not allow me to access my amazon account. So my ipad is now useless for reading books from amazon. The suggested workaround is to use safari to access my amazon account and read from the cloud while always connected wifi. Needless to say I am not happy with this. Especially as my internet access is intermittant since changing to NBN. So I will probably have to buy a new ipad or reader. I thought technology was supposed to be a tool to help – not something running my life.