E-commerce for e-cigarette Direct

Trailblazers in the UK vaping market.

Overview

British consumers are increasingly using e-cigarettes as a way to quit smoking. Since 2009 vaping sales increased by 75% to £459m, whilst nicotine therapy such as patches and gum is in its first decline since 2008. With spending falling by 3% to £137m – this ends a four-year annual growth.

E-Cigarette Direct (based in Swansea, Wales) approached Brave as they required a Magento E-commerce partner to help support their drive for growth and domination within this sector. Although a far distance from our head office in Cambridgeshire, with regular teleconferences and live screen share sessions, Brave knew this would not be an issue. They had a clear vision of what they wanted to achieve and needed our E-commerce expertise to get them there – that was the objective.

Expertise

Magento Development

Age Verification Implementation

Website Design

Robust Hosting Support

Conversion Rate Optimisation (CRO)

Bespoke Plugin Customisation

UI/IX Page Manipulation

Results

+57%

Goal completion

+292%

Engagement

+90%

Sessions

Challenge

The inherited E-commerce Magento website was showing signs of missed opportunities, clearly under performing. We identified that it was suffering from coding issues and out of date extensions. Brave were brought in by E-Cigarette Direct to provide an initial Magento Audit and review the core Magento code, optimise the site’s overall code, refine performance, and stabilise the platform throughout. Brave now provide vital ongoing E-commerce support to E-Cigarette Direct, including the design and development of their e-commerce future plan, whilst as applying conversion optimisation solutions.

Results

+48%

Revenue

+108%

Transactions

-24%

Cart abandon

Conclusion

The website has seen a healthy increase in sales and ROI. A responsive E-commerce UX/UI redesign has had a big role to play in increasing E-commerce conversions and engagement on tablets and smartphones, which shows within the stats. The site appears in a healthy position on Google search engine results for common competitive search terms ensuring visibility is converted into sales. In the SEO stakes, E-Cigarette Direct continues to compete and dominate within this fast-growing industry and shows no sign of dropping.

Going forward, Brave will be working with E-Cigarette Direct to continue supporting them on their upward journey of growth as one of the leading retailers of E-Cigarettes. As their digital E-commerce partner, we’re always as keen as ever to offer a proactive approach to add tangible driven solutions, improvements and smart tweaks to bring as much ROI as possible.

Locations Covered

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