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2 Apr. 3 Apr.

1 room, 2 adults, 0 children12

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Residence Inn

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Certificate of Excellence

What is Certificate of Excellence?

TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.

A very nice, comfortable and clean hotel. Excellent for an overnight stop between Quebec and Pennsylvania (Nothing to do much around though).
Very nice glass shower, comfortable bed, valuable breakfast.
Very quiet too.
Free self parking.

1 Thank Oudhay

Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 31 October 2016

Thank you for reviewing our hotel. We are glad that you enjoyed your time with us while visiting Massachusetts. We hope to see you again.
Best Regards,

I stay at Residence Inns a lot. This unfortunately was the worst one I have ever stayed at.
Positives: the staff was very nice and accommodating with ordering me a taxi, etc.
Negatives: Very thin walls, I could hear the cell phone of the person...More

Thank TravelingGirl5219

Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 24 October 2016

Dear valued guest,
Thank you for taking the time to giveus your feedback on our hotel. We are very sorry that we were not able to meet your expectations. Your feedback and comments will be shared within our organization in an effort to help us...More

Went to Springfield for Six Flags and to visit friends. The staff at the hotel were very helpful and courteous. The rooms were clean and very spacious, they included a full kitchen, pull out couches, and TV's in every room. We had a special request...More

Thank MrRey8

Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 12 September 2016

It was our pleasure to be your hotel of choice while going to Six Flags. We appreciate your kind review. I have shared your comments with the staff and given Darrell recognition for a job well done. We hope that you choose us again for...More

I have to commend the service that was provided by the overnight front desk staff named Darrell. He was very accommodating to my family. He went above the call of duty to ensure that our stay was pleasurable. Even though he was the only person...More

Thank jasmin c

Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 2 September 2016

Thank you so much for your feedback on our front desk agent Darrell. I will be acknowledging his job well done with my entire staff. It is a pleasure to hear what a great job he is doing.
Best Regards,

We had one night stay on our way to Tanglewood. As we walked in, we were surprised by great conditioned building based on the neighborhood it was in. We were welcomed by a pleasant staff. Hotel lobby seemed nice. Our room was spacious and clean,...More

1 Thank Unsin A

Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 2 September 2016

Thank you for your feedback on our hotel. We are happy that you enjoyed your stay while visiting Tanglewood. We hope to see you again on your next trip.