Use a box that is at least twice the size of the media so that the media can be suspended in the middle of the box. We recommend a minimum of two inches of insulation all around for a 2lb drive.

Pack securely with foam, bubble wrap, or creased newspaper so the media will not move from the middle of the box. Avoid using peanuts as contents will settle to the bottom of the box.

PLEASE DO NOT SEND YOUR HARD DRIVE IN JUST A PADDED ENVELOPE!

If sending a PC, laptop or notebook, use great care to ensure proper cushioning and protection. We recommend at least 6 inches for insulation. The heavier the unit, the more insulation and cushioning is required.

Make sure it is clearly labelled as FRAGILE and don’t forget to include the completed and signed Service Request Form.

Also, so that we can track your package and make sure it gets in the queue to be evaluated, please complete the form on this page and submit it as soon as you ship the device.

I acknowledge that I have read and agree to the Terms of Service at link posted above.*Name*Company nameAddress*Suite / Apartment #City*State*Zip*CountryPhone*Email*Referred by*Will this be used for litigation purposes?