Vodafone come a long way since making the first ever mobile call in the UK on 1 January 1985. Today, more than 400 million customers around the world choose us to look after their communications needs. In 30 years, a small mobile operator in Newbury has grown into a global business and one of the most valuable brands in the world. We now operate in around 30 countries and partner with networks in over 50 more.In an increasingly connected world, it’s no longer just about being able to talk and text. Our network allows people to share images and videos as soon as they’re captured; to share thoughts and feelings as soon as they’re created.

Monitoring of the customer network
Initial diagnosis of faults
Notifying the customer and internal stakeholders of the fault and the impact to the network
Creating trouble tickets for investigation by other teams
Interaction with other Technical and Incident Management teams in C&W
Interaction with the customer helpdesk and key IT contacts
Individual contributor but has to work as a team member.
The role holder has to work on innovating the BAU functions/roles on how best to improve the same.
No Direct Reports, No People Management Responsibilities
Job is in Shifts (24×7).
Ability to communicate with customer’s across varying geographies,
Very good Command over English (Written and Spoken).