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The Hallmark Care Homes Vision

To be recognised as the leading provider of high quality, relationship-centred care for all residents

About Hallmark Care Homes

Family values. The foundations on which all of our care homes are built.

Celebrating 20 years of excellence in care, we are Hallmark Care Homes, the family-run provider of multi-award winning care homes. We own 17 care homes across England and South Wales and are recognised in the industry for providing high quality care and outstanding, innovative facilities. We are proud to have been named the Top Recommended Mid-Size Care Provider in the UK for 2016/17 by carehome.co.uk.

When we purchased our first home back in 1997, it was because we wanted to make a difference; we saw that older people often don’t get the quality of care they deserve after a life of contribution. We are determined to provide the highest quality of care and facilities while employing caring, passionate people.

Residents are supported to live an active and fulfilled life. Our relationship-centred care enables residents to keep on doing the things they’ve always loved – the things they perhaps thought they could no longer enjoy. So as part of our communities, they’ll be able to cook, help out in the garden and carry on with the kind of everyday routines which make their lives… theirs.

The Hallmark Care Homes Charter

Our purpose is to create communities that enhance the quality of life, and give rise to new beginnings, new futures.

We value people and our relationship with them as our greatest asset.

That relationship is the unique partnership we have with each and every person who participates in and touches our communities. We are inspired by what becomes possible through that partnership.

We respect the dignity of the human spirit and acknowledge the contribution that each and every person can make.

We are dedicated to developing quality environments and high standards of care, which enable residents to enjoy life to the full, as individuals, in happy, comfortable, and safe surroundings.

Our promise is to exceed professional standards and to support the aspirations of our people through continuous training and development.

We can be counted on to bring innovation and flexibility to meeting the changing demands of our communities and regulators.

Integrity is the foundation on which our communities are built. We honour the word we give, doing what we say we will do and being true to who we say we are.

We embrace the opportunity to make a difference as an expression of who we are.

We encourage creativity, ingenuity and the entrepreneurial spirit and celebrate our accomplishments along the way.

Fun! We love who we are, what we do and the impact we have on ourselves and others. We enjoy each step of our remarkable journey!

We declare that this charter constitutes the Hallmark experience in our communities.