Re: fibre speed and ping dropped

Hi there,It seems interleaving has been turned on when you last had a resync, this is due to the DLM seeing fir and not something we can just turn off.It may be worth trying another reboot of yourmodem(preferably in daylight hours) as is just seems that you've synced at a lower rate than normal.

Re: fibre speed and ping dropped

thanks for reply chris i reset the bt modem as the bt instructions mentioned on their site by holding down the reset button for 5 seconds and now my profile has dropped to 58mb :-/ and still getting the interleaving type pings of 13-14 and 56mb download speed.why has this happened just because i turned the power off at the mains? i had been connected non stop since fibre has been installed,so if there was a thurnderstorm and powercut would everyone on fibre suffer after with an interleaved and slower download speed?

Re: fibre speed and ping dropped

When you reboot your modem it depends on the conditions outside, at the cab and so on as to what sync speed you will get.It would be worth leaving your connection alone for a few days to see if it picks itself backup instead of us trying to force the issue and trigger the DLM to reduce things further.