@hcnate, @shockley . Thanks for bringing this up to our attention, we’ve looked into your accounts and everything looks normal now. I sent you PMs. Don’t hesitate to reach out with any other questions or concerns!

Thank goodness I came here and found all your posts. Thought I was losing my mind. We’ve had our system off for several months. Went to reactivate it yesterday: I can’t get logged in on my mobile device. My husband gets logged in, but then can’t see/do anything. All our data appears to be gone. I try resetting my password on the mobile app. It says it’s sending an email to me, but it doesn’t. I try resetting my password on a browser. That actually generates an email … but the password provided won’t get me in on mobile or browser.

After reading the discussion here, I deleted the app and was going to re-download it. Except it won’t actually download onto my phone.

Right now, I have a very expensive and completely useless pile of plastic and wires.

I have submitted a support ticket with Rachio, but have had no reply. What a nightmare.

It seems that consumption in gallons indication for the current month is now shown on the web portal again, though I still cannot see daily consumption or any historical data. That’s a good sign. I hope the Rachio team is working on restoring the full functionality of being able to track consumption in gallons.

Many users have previously requested consumption (in gallons) monitoring per zone. That would be an awesome feature, but I am happy with at least being able to see my total consumption.

Another very useful feature for those who are using a water flow meter would be allowing the users to set a threshold of maximum consumption per week (or day). If that threshold is exceeded, it could be an indication of a leak, and the user could be notified by e-mail or by a push notification.