Productivity is often perceived as an issue with employee performance. We associate poor productivity with deficiencies in people that affect how much they are able to deliver within an allotted time. In fact, productivity is impacted by how a business structures and manages its operations. There are five areas where… [More]

On board the plane just about to take off for San Diego, the air stewardess briefed the passengers seated in the emergency exit row the instructions to operate the exit. At the end of the briefing, she asked for verbal affirmation from those passengers that they would be willing to… [More]