If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.

About Collection and Use of Personal Information

1. Purposes of collection and use of the personal information
- To perform our contractual obligations and enable an appropriate level of service to our customers;
- For Lotusmiles membership's purposes;
- To ascertain a high level of security and safety on our flights;
- Accounting and financial requirement;
- For customer care purposes;
- To communicate with you;
- For direct marketing purposes.

2. Items of personal information that it intends to collect- General:
+ Name, passport number and other identifying information;
+ Your contact details and personal account or registration details;
+ Your payment information;
+ Information about your reservations, bookings and purchases;
+ Your membership of our loyalty programs like Lotusmile;
+ Information we collect when you use our websites, apps and other digital media;
+ Our communication with you;
+ Information in relation to social media.- Sensitive data:
Vietnam Airlines may also, subject to your express consent, collect certain information relating revealing racial or ethnic origin, political opinions, religious or philosophical beliefs which can be considered as ''sensitive personal data" pursuant to Article 9 of the GDPR, the law of Vietnam and under other applicable jurisdiction.- Cookies and similar technologies.

3. Period of time during which it intends to possess and use the personal information
Vietnam Airlines will retain your personal information collected on our internal system in the period of services provision or as long as fulfilling the purposes which it was collected or in so far as such is necessary for compliance with statutory obligations and for solving any disputes or until the information are required to be deleted by you.

Web Checkin is available 24 to 1 hour before flight departure

If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.

Book VNAHolidays

Deals & Offers

VNAHolidays Deals and Offers

Vietnam Airlines proudly brings you attractive holiday options with preferential prices to help you enjoy great experiences in the best accommodation across Vietnam and the world. The great diversity of VNAHolidays packages will satisfy the different demands.

Contact VNA Holidays helpdesk

Terms & Conditions

VNAHolidays Terms and Conditions

When using the VNAHolidays booking facility to make a reservation, kindly acknowledge and agree to the following terms and conditions. If you do not agree with any part of the applicable terms and conditions, we recommend you DO NOT USE this facility.

1. Reservation and payment

Reservations can be made for up to 9 passengers (excluding infants) per booking.
Adults: From 12 years old at the time of traveling on the first flight.
Children: From 2 to under 12 years old at the time of traveling on the first flight.
Infants: From 7 days to under 2 years old (at the at the time of traveling on the first flight for itineraries wholly operated by Vietnam Airlines; at the time of traveling on the last flight for itineraries with flights operated by other airlines).

Total VNAHolidays payments are inclusive of airfares, hotel accommodation, taxes, fees and charges, and apply to the entire package. Some airport service charges may not be included due to the airport’s policy.
If a hotel levies a utilities surcharge, a resort fee or a local telephone service charge you must pay such charges directly to the hotel.
Vietnam Airlines headquarters is located in Vietnam, Vietnam Airlines shall not be responsible for any fees that might be levied by the issuing bank while purchasing package on Vietnam Airlines website. Please check with your issuing bank for details of the fees if any.

Confirmation email and VAT invoice will be sent to your registered email after completion of payment. You need to print the VAT Invoice and bring with you during your trip to present at airport and hotel check-in. If you fail to present such documents, you may be denied of the service or required to purchase a new VNAHolidays.
Package Change and Cancelation conditions are shown in the VAT invoice.

2. Rules for international payment card verification

Cardholder is required to present the payment card, VNAHolidays Confirmation and Passport (or Vietnam Identification Card if the verification points in Vietnam) for verification of payment card at the airport upon request or/and at Vietnam Airlines branches when applying for a VNAHolidays amendment.
Failing to produce the payment card will lead to denial of the package’s service.

3. Conditions for VNAHolidays changes and cancellations

All booking change and cancellation requests must be sent to Vietnam Airlines at vnaholidays.helpdesk@vietnamairlines.com. Booking change/or cancellation requests cannot be made directly with any hotel/resort.
Voluntary change/cancelation: Follow package rules shown on the VAT Invoice.
Involuntary change/cancelation: Vietnam Airlines reserves the right to make any changes/cancellations to your package in the event of Vietnam Airlines’ inability to operate on schedule or refusal to transport

For your benefit we have listed out all conditions of carriage in an easy-to-understand PDF with regards to you the passenger and your baggage. There are also descriptions of the definitions to make it easier for you to understand.
If you wish to look further in to the details regarding your flight please check the link for “Conditions of Carriage”

Conditions of website use

As a customer you can rest easy that our website is a completely safe and simple way to book tickets and holidays with Vietnam Airlines. We have provided you with a PDF that explains in greater detail the conditions of using the website.

Vietnam Airlines is proud to be a leading 4-star global airline

Our sincere thanks to all valued customers and partners for your support!