Before you apply

Customer Connect

Find a Financial Counsellor

Before you apply

Make sure you take a look at our your options before applying for assistance. It may save you time and effort.

If you're still unsure, contact our dedicated hardship team, Customer Connect. Our team will seek to understand your situation before discussing the options to hopefully get you back on your feet.

However, please be mindful that assistance from Customer Connect isn't always right for everyone. If your financial situation has changed permanently, or you're unlikely to maintain repayments over a medium to long-term, you may wish to ask for advice from a Financial Counsellor. Financial Counsellors are independent debt specialists, working in the community, who provide a free service to people experiencing financial difficulties.

Contact a Financial Counsellor today on 1800 007 007.

ANZ LifeGuides

We understand that our customers are constantly moving between different life events and stages, and when something changes, there is often an associated financial need.

The ANZ LifeGuides have been developed to help you navigate your way through these important life events and are a great way to find the support you may need.

Understand Insurance, a initiative of the insurance industry, provides information to assist consumers and businesses to make well-informed decisions about their insurance needs. The website covers home, contents, car, travel, boat, business and pet insurance.

This Australian Government scheme provides free, impartial advice on lowering your gas and electricity bills, including free home visits tailored to you and your household.
Call 1800 007 001 for more information on this program, which will end on June 30, 2014.

JobAccess has been set up as an information and advisory service about the employment of people with disabilities. It is aimed at employers, service providers and people with disabilities and provides access to information that assists with employment.

For commercial customers

The Australian Taxation Office has created a business assessment tool. It is designed to assist businesses and tax agents to determine if a business is viable. There is also an extensive list of definitions for business and financial terminology.