Delta wants your bold new ideas

Over a year ago

by Dominic Basulto

Piggybacking on the whole "outside innovation" trend, Delta has created a new micro-site called Experience Change, which encourages airline customers to submit ideas, tips and insights into how to make the travel experience better. There's also a rating mechanism for each tip or idea, allowing customers to vote on the best ideas and see which ones have been viewed the most times. (Presumably, Delta will then act on these ideas, assuming that they are not too cost-prohibitive) Customers have already weighed in with ideas about new planes and new menu items, as well as provided a plethora of useful travel tips & advice for fellow travelers.