FAQ

General

We are an online store only, based primarily in Sydney, Australia but also have offices and fulfillment centers in India and United States.

› Are out-of-stock items restocked?

Our restocking depends on availability of the dress. Once an item is marked out of stock, it’s highly unlikely that we’ll get the same item restocked as they become difficult to source again.

› How can I receive updates about your collections?

You can follow us on Instagram, like our Facebook page, and signup to receive our newsletter to stay up-to-date about offers, new collections, or simply to discover more.

Stitching

› What is Standard Stitching?

With Standard Stitching the item is stitched as per the standard size selected by customer. All standard sizes are shown in the Size Chart. You can select standard stitching from the product page while placing the order.

› What is Custom Stitching?

With Custom Stitching the item is stitched as per the measurement given by customer. You can select custom stitching while placing the order.

You can select stitching option at the time of selecting an item and placing order. We offer two types of stitching: 1. Standard Stitching - Product will be stitched as per the Size Chart. 2. Custom Stitching – Product will be stitched as per the sizes provided by customer.

› How can I make changes to or customize a dress?

There are three ways to customize dresses:

Make sure you have selected either “Stitch with Standard Size” or “Stitch with Custom Size” option.

Add your comments and customization notes on the cart page before Checkout.

We are happy to provide any kind of stitching customization on request, such as:

Adding or removing sleeves

Adding an inner/lining on see-through Kameez

Choose between Pant, Salwar, Churidaar, etc for lower.

Many more

› What is the quality of stitching provided?

All stitching is done by our highly experienced and professional tailors. We always ensure that the dresses are stitched as close as possible to the model photos shown and as per customisation requested by the customers. Some of the model photos show accessories, tussels, pearls, hangings which are not always part of the products.

Quality

› What is the quality of the products shown in the pictures on website?

All products are 100% genuine and original. The model photos on the website are sourced directly from the manufacturers and designers.

› Do I receive the product exactly as shown in the pictures?

Yes, all our products are 100% genuine and original. We only sell original branded products on our website. Colours of the actual piece may vary slightly or may not vary at all, from what you see on your screen. This may be because of the screen resolution and screen quality. The images shown are professionally photo-shot from the original pieces. We try to match the stitching style as much as possible with the model photos shown in the images. Some of the model photos show accessories, tussels, pearls, hangings which are not always part of the products. Feel free to contact us if some changes or customisation is required.

Orders

› Do I have to order online?

It is not mandatory to order online. You can order manually too by contacting us directly via call

Yes, all your payments on Fabricoz are protected and verified with the best industry standard SSL security protocols. None of the information you input can be viewed by any other entity other than your computer and our platform.

› Can I track my order?

Yes. Once the item is shipped, we will send you an email with the tracking information. You can track the shipment and delivery of your item using UPS, FedEx, TNT, etc, using the tracking number we will provide you in that email. You can also Log In to your Fabricoz account and view your order status with tracking information.Please note that once we have sent you the tracking information, you are required to follow the delivery progress and expect delivery as per the tracking schedule.

› Can I make changes to my order?

This depends on the type of change you’d like to make and whether we have started to stitch the dress or not. Either way, you should contact us immediately and we will try our best to assist your needs.

› Can I cancel my order?

You can cancel an order until it has not been shipped or the stitching process has not yet started (if stitching is requested). Cancellation is FREE when the payment is done through Credit Card or PayPal. There could be a small cancellation fee if the payment is done through AfterPay service.To cancel your order or to make any changes please contact us as soon as possible:

Call 0424 562 452

Email info@fabricoz.com.au

› Can I modify my measurement after submitting it?

Yes, we do accept the request if the product has not been sent for stitching yet. In case of such requirement, please touch base with us and we shall be more than happy to assist you in the best possible manner.

Call 0424 562 452

Email info@fabricoz.com.au

› Can I make changes to my order?

This depends on the type of change you’d like to make and whether we have started to stitch the dress or not. Either way, you should contact us immediately and we will try our best to assist your needs.

› The dress I received does not fit me or is faulty.

If the dress you received does not match your expectations in terms of fit or quality, we will do our best to make it right. You should contact us immediately if the measurements you provided online do not match the ones on the dress you ordered.

› The dress I received was not the one I ordered.

If the dress you received was not the one you ordered, you should contact us immediately. We will do our best to make it right by either sending you the correct dress or by refunding you 100%.

Shipping & Returns

› Where do you ship to?

We offer free shipping to the following countries and are expanding rapidly:

Australia

New Zealand

United States

United Kingdom

Canada

Hong Kong

India

Many more...

Don’t see your country? Contact us and we will make it happen.

› What are the shipping charges?

Shipping is FREE for all products sold at Fabricoz. Shipment is done using Express Couriers - FedEx, UPS, TNT etc. In some very rare cases especially for delivery in remote areas we might charge a minimum shipment fee. Also, some countries might charge import duty on your orders.

› How do I know if my order was shipped yet?

We will send you an email as soon as your dress has been shipped, with the appropriate tracking information, and update your account on Fabricoz website.

› How do I track or check the status of my order?

We will send you an email regarding the shipment of your order, as soon as the items are handed shipped. These alert emails will contain the tracking number and courier company's website details along with expected date of delivery. You may also check the same on our order status page or by logging in to the My Account section on our site.

Track through Customer Service Desk:

Call 0424 562 452

Email info@fabricoz.com.au

Live chat with us for an update

› How long does it take for an order to be delivered to me?

Unstitched items are delivered worldwide in 1 week. Stitched items are delivered worldwide in 2 weeks. In most cases, we are able to deliver in less than 2 weeks, contact us if your order is urgent. In some rare cases the delivery can take a few days extra - please contact us, before ordering, if you need delivery in no more than 2 weeks.

› My order was shipped, but I haven’t received it yet.

Please allow up to 1 week for delivery. If your items were marked as shipped, and you haven't recieved them even after the delivery date as shown on the tracking page, you should contact us.

› Can I change my shipping address?

Yes, but contact us as soon as possible if you’d like to. We cannot change the shipping address once the items have been dispatched.

› Can I return my ordered items?

Yes, you can return your ordered items. We take stringent measures to deliver fashion delight to our customers globally, in the best possible condition but there's a possibility that:

There may be a manufacturing defect which didn't get noticed during shipment

A wrong item is shipped out to you by mistake

There are some other kind of issues or defects with the fabric which cannot be fixed.

Coupons

› How do I use my discount coupons?

You can enter your discount coupon on the checkout page to available the discount offered on that coupon.

Payment

› How can I pay for my order at Fabricoz?

We support the following payment options:

Credit and Debit Cards

PayPal

AfterPay

Note that the orders placed using AfterPay payment services are not eligible for refunds.