As operations continue to return to normal, this will be the last status update unless conditions change.

The following applies to Cash Vault services and Brink’s courier service for the areas affected by Hurricane Irma: All cash vaults in the Alabama, Florida, Georgia, and South Carolina markets have returned to normal operations, with the exception of Ft. Myers, FL. Ft. Myers- Continues to experience limited operations in vault processing due to storm damages. All normal routes are being performed by the courier for deposit pick-up and change order delivery.

For clients using ACH, we have been advised that certain financial institutions are temporarily closed which will delay transactions and ACH returns involving those institutions (for instance, FIs in U.S. Virgin Islands and Puerto Rico). Please be advised that additional institutions may be affected as Hurricane Jose progresses. NACHA rules provide for accommodation for these situations (e.g. Section 1.5 of the NACHA Operating Rules). BBVA Compass ACH operations and systems are not anticipated to be affected.

Our Business Relationship Services will be conducting business-as-usual on all days with calls and emails being re-routed to unaffected areas. Continue to utilize your designated regional BRS contact information.

BBVA Compass extends its hope that each of our customers and employees can work towards rebuilding all that may have been lost. We encourage you to continue to stay diligent about your safety, as damages from the storm present continued hazards.

ACH Authorization Services

Overview

A simple way to manage ACH transactions

Keeping track of ACH transactions that post to your account can be a challenge - especially if some of those transactions are unauthorized. You need an efficient and simple way to ensure that only those ACH transactions you authorize post to your BBVA Compass account. With ACH Authorization services, you are in control of those transactions. ACH Authorization services allow you to:

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Choose from two levels of service

Standard ACH Authorization enables you to block all ACH debits and/or credits or up to three originators from posting to your BBVA Compass accounts

Enhanced ACH Authorization enables you to authorize selected originators to post ACH transactions, or to block four or more specified originators from posting ACH transactions to your BBVA Compass accounts

Fraud Prevention

Help protect your business from fraud with common tips and guidelines.