iCruise.com, one of the largest sellers of cruises in the U.S., needed a total communications solution with both hosted phone service and a cloud contact center. Only 8x8 was able to deliver a complete, integrated solution.

Small and Medium Business Solutions

8x8 offers you the same telecommunications service, reliability and advanced technology that the big guys get—but right-sized for your business.

8x8 solves your biggest small-business challenges

Zero time. Tiny budgets. Huge plans. Sound familiar? You can overcome your biggest hurdles with business phone service and more, from 8x8. It’s a snap to turn on, easy to use, and astonishingly affordable. Compete against the big guys and win, with services that project an image as big as your ambitions.

Call Center Communications

Spending too much employee time on customer contact? 8x8 Virtual Contact Center service gives you call center features to help you manage incoming calls for happier customers and more repeat business. Service starts at a shockingly low price, and helps you:

Connect the customer to the right person every time, with skills-based routing.

Spend less time managing customer reps, with easy-to-understand reports that show you how you’re doing.

Improve customer service with call monitoring and call recording.

Effortlessly add new people and capabilities, to adjust to seasonal demand or long-term business growth.

8x8 is an industry leader in business VoIP with a large customer base. That gave me a comfort level with their ability to ensure uptime. The 8x8 phone feature set was also more extensive than that of many other providers.