Pure Motorhomes UK information

Motorhome Hire
More people than ever before are enjoying the freedom offered by motorhome hire. The flexibility to go wherever they want brings people back time and time again. Whether touring the south of England, Europe or enjoying the north of Scotland, our motorhomes put the entire world right on your doorstep.

We have an outstanding range of state of the art motorhomes designed to cater for every need. Whether you’re heading off to a music festival or a family touring holiday we can provide the ideal model for you. Our motorhome hire packages include an unbeatable range of features including breakdown cover, Sat Nav, MP3, comprehensive insurance and much more. Our friendly team has all the experience and expertise to help you get the most out of your trip. So whatever your requirements, call us now to see how we can help.

Motorhomes
Each of our motorhomes conforms to the highest safety standards. Complete with all the latest mod cons and offering unbeatable driving performance, they give you the freedom to enjoy your holiday in any way you desire. Our range of motorhomes is designed to cater to any requirement. We have everything from simple two berth models to luxury vehicles with enough space for a family of six. You’ll be surprised at the level of comfort and convenience they can bring.

Dog Friendly Holidays
A luxurious new way of combining holidays with your pets. No more costly kennel bills and worry over kennel cough. Taking your dog away truly makes your holiday complete.
We have added features that specifically cater for dogs on some of our vehicles. Your dog can enjoy its own space in the vehicle, an outdoor warm water shower, fixed bed and dog bowls, peg and lead to secure your dog outside and full awning for shaded area and dog ramp to name a few of the extras…
So what are you waiting for? Give your pooch a break and see how we can help with all sorts of fantastic dog friendly holidays. Perfect!

Pure Motorhomes UK Rental Terms

Important information about your rental

On arrival you will be required to sign a rental agreement with the operators of Pure Motorhomes UK. Here is a summary of the terms and conditions:

Definitions
The following definitions apply for the Terms and Conditions for Pure Motorhomes UK.

- The Supplier means the operator of Pure Motorhomes UK.
- The Client is also referred to as the hirer (s) and/or the driver (s).

Please note: vehicles that state a requirement of a C1 Licence can only be driven by clients whom have a class C1 Licence.

Important Rental Information

Payment terms
An initial non-refundable deposit will be secured at the time of booking confirmation. This must be paid by Visa or Master card only.
A second stage payment of 50% is also required at the time of booking confirmation. This payment will be deducted from your nominated credit card shortly after booking has been confirmed.
The remaining amount is due 45 days prior to pickup. Your nominated Visa, MasterCard used at time of booking will typically be used for the second stage payment.
Please note the vehicle provider charges a 2.5% credit card charge.

Special payment terms
Full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to UK Pound.

Payment methods
A £1250 damage deposit is pre-authorised on the day of collection from a debit/credit card.
Payments can be made by debit/credit card or by bank transfer for the hire.
The supplier is irrevocably authorised to deduct from the card lodged against the damage deposit any amounts due from the hirer arising out of this agreement. To include fines/penalties and administration charges incurred.

Cancellation policy
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
More than 45 days before: The second stage deposit.
45 days - 17 days before: 75% of total hire.
17 days before - no show: 100% of total hire charge.
The supplier cannot postpone or transfer money from one hire to another. The supplier reserves the right to amend the cancellation policy for certain events.

Insurance
Fully comprehensive insurance is provided within the hire charge and for the hire period only, driving outside this period of cover would deem to be an offence under the road traffic act. Furthermore the hirer is entirely responsible for any accidental damage, injury and consequential loss after the expiry of the hire period.
The driver/s covered under the policy will be driving on a £1250.00 excess.
A damage deposit of £1250 is pre-authorised prior to vehicle collection on a debit/credit card or can be paid by cash on the day of hire, in the event of damage to the motorhome (interior & exterior) or third party property the full £1250.00 will be taken from the hirer to cover the insurance excess of £1250. The hirer acknowledges that the excess or any other amount due by him in respect of any damage arising from an accident, loss or damage is payable at the time of reporting the event and not at the end of the Rental Period
The damage deposit will be released on the satisfactory return of the vehicle, being on time and in the same condition it was hired. Deductions will be taken from this deposit in respect of any damage, late returns and equipment replacement costs that are not covered under the insurance policy.
It is advised that hirer takes out separate travel insurance as no cover is provided for personal possessions.
Any damage to tyres, windscreen and any theft or loss of personal effects is not covered by insurance and shall be at your expense.
The supplier must be notified if hirer intends on leaving the country failure to do so would invalidate your insurance cover. A charge is made for travel to Europe and a list of acceptable countries is available upon request
In the event of any accident, loss or damage arising out of the use of the vehicle, the hire will Notify the supplier within 24hrs of the incident occurring
Obtain the names and addresses of third parties and any witnesses and report the event to the nearest police station
Complete an accident form as supplied
Not make any admission of liability to other parties, settlement offer or any other like offer;
Assist the supplier in handling any claim arising from any event, including providing all relevant information and attending Court to give evidence.
The hirer will pay for any costs relating to the delivery of a changeover vehicle as a result of an accident regardless of which party is at fault. However if no vehicle is available or insurers refuse to offer further cover, then the hire will end with no refund of monies being due from the supplier

Drivers
Only persons named on the insurance policy at time of hire may drive the vehicle.
Drivers must be over the age of 25 and under 75 and held a valid license for at least two years. Age groups outside this bracket may be insured with an additional premium and will be down to our insurer’s discretion.
Driving licenses with endorsements maybe subject to a surcharge and must be declared before hire.
Driving license to be produced on collection of vehicle.
On collection of vehicle hirer will need to provide 1 form of ID along with a recent utility bill (original only).

Vehicle Collection and Return
Collection is Monday – Friday 1pm – 4pm, Saturday 9am – 11.30am
Return is Monday – Friday 08.30am – 11.30am, Saturday 9am – 11.30am
Failure to comply with these times will result in hirer being charged at the rate of £100.00 per hour and being uninsured.
No refund is given for early vehicle returns.
On return of the vehicle all hirers are to ensure the vehicle is clean and tidy and the chemical toilet is clean and free from waste. Each carries an additional charge of £75.00.
It is entirely the hirer’s responsibility to check that on collection the vehicle is free from damage and defects.
For the Manchester Airport branch: Office open hours are Monday to Saturday from 9am till 5pm; Sundays and out of hours by appointment. Pick ups and drop offs can be arranged from Manchester and Liverpool 24/7 365 days of the year. Transfer would be £75 each way for up to 6 passengers.

Delays
While the supplier will endeavour to make every effort to ensure the vehicle is ready at the agreed time, circumstances may arise out of control and the supplier accepts no liability other than, the refund of the day or days lost.

Availability
The supplier will make every effort to ensure that the reserved Motorhome is available for you at the correct time. If, due to circumstances beyond control, this is not possible and if an alternative vehicle or acceptable Motorhome is not available the supplier's liability is limited to refunds of all monies paid by you.

Motorhome Systems
The supplier will carry out a full Pre-Checkout Inspection (PCI) on every Motorhome before the commencement of hire. The PCI involves testing every system on board the Motorhome to ensure they are operating correctly. In conjunction with this the hirer will be taken on a tour of the Motorhome and shown how each system works (and that it works). Should an onboard system fail during your hire, the supplier will make every effort to remedy the fault whilst you are away but in some cases this may not be possible and the supplier cannot be held responsible and will not refund any monies should a loss of service be encountered.

Breakdowns and Accidents
In the event of a breakdown or accident services will be at your disposal 24 hours a day 7 day a week.
You are authorised to spend up to £50 on necessary repairs and the supplier will reimburse you against a valid vat receipt.
Any repairs above £50.00 need to be authorised by a member of the supplier's staff.
Any breakdown, malfunction or damage caused by hirer’s negligence will be made good at your expense.
Every effort is made to ensure the vehicle is in a roadworthy and safe condition prior to each and every hire. Therefore the supplier dissolves any responsibility for hotel or any other consequential expenses subsequent to a breakdown.
However the supplier will refund the loss for any complete days lost for the use of the vehicle providing you have documentation to support this claim.

Fuel, Gas and Water
A full tank of fuel is supplied with the vehicle at commencement of hire and is expected to be returned with a full tank. A charge of £4.00 per litre will apply for any fuel shortage.
It is the hirer’s responsibility to check and maintain oil and water levels to vehicle specifications.
One Full refillable gas cylinder will be supplied at commencement of hire. This must be returned full or a charge of £30.00 will be made. A second gas cylinder (calor) is available for a non-refundable amount of £30.00
Any cylinders lost or incorrectly exchanged will be charged to the hirer.

General
The hirer must ensure that all passengers must wear seat belts provided.
The hirer is responsible for all parking/motoring offences during the hire period and will pay an administration fee of £25.00 on top of the fine.
The hirer must ensure the vehicle is not overloaded and carries only the correct number of passengers as per vehicle specifications.
The hirer must not use the vehicle for hire or reward.
The hirer will not tow any vehicle or trailer behind vehicle. (unless already agreed)
The hirer is responsible for ensuring the vehicle is locked when left unattended.
The hirer will ensure all hatches and doors are securely fastened during transit.
The hirer acknowledges that Luton Caravan Centre Ltd retains the title to the Vehicle and its contents and that the hirer possesses the goods as a mere bailee only. The hirer does not have any right to pledge Luton Caravan Centre Ltd’s credit in connection with the Vehicle and agree not to do so. The hirer shall not agree, attempt, offer or purport to sell, assign, sublet, lend, pledge, mortgage, let on hire, or otherwise part with the personal possession of or otherwise deal with the Vehicle.

Smoking
The company operates a strict policy of no smoking within motorhomes. Failure to comply with this will result in a charge of £500.00 being made.
THE SUPPLIER RESERVES THE RIGHT TO VARY RATES AND CONDITIONS AT ANY TIME. THE SUPPLIER RESERVES THE RIGHT TO REFUSE HIRE TO ANY PERSON(S) FOR ANY REASON AND NOT HAND OVER THE VEHICLE IF IT FEELS THE HIRER IS NOT SUITABLE FOR WHATEVER REASON. THE SUPPLIER RESERVES THE RIGHT TO REPOSSESS THE VEHICLE AT ANY TIME, DUE TO MISUSE, DAMAGE OR ACCIDENT.
Upon signing the Booking Form the hirer is legally deemed to have agreed and accepted these Terms and Conditions and shall be governed by the Law of Great Britain in which this was signed.

Data Protection Act
The information that you have provided to Luton Caravan Centre Ltd will be used to fulfil this contract placed with the supplier. The supplier will not pass this information to any other organisation outside this company other than to the insurer
Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.