Find your answers

FAQ's

Take a look at frequently asked questions from our customers in the following. In case your question is not answered, please use the formula to get in contact with our experts from Covestro Plastics.

IMDS

How can I be notified that an IMDS datasheet is proposed by Covestro?

We do not send any confirmation. You can be notified automatically by the IMDS. Select "Personal Settings" within the Administration menu and tick MDS: “MDS received” to be informed about new proposals.

How do I find IMDS datasheets proposed by Covestro?

Check your IMDS "In Box" within the Functions menu and select “MDS”. To limit the results to proposals from Covestro, enable the search by supplier, and add Covestro ID 2469 to the list. Do not use the MDS/module search.

I would like to have our internal material number (part number) and / or our supplier code for Covestro in the IMDS datasheet.

Our customer’s internal reference codes are not available to us. If required, they have to be submitted with the initial request. In this case, please reject a proposed IMDS datasheet without internal material number (part number) and / or our supplier code and write the required data into the comment field. Please note: once the IMDS datasheet is accepted, no alterations can be made.

Although I requested the IMDS datasheet some time ago, I did not get a proposal so far. In my IMDS In Box there is no message.

Please check if a missing but requested IMDS datasheet has been proposed to another Org Unit of your company already. The IMDS does not allow proposals to several Org Units of the same company.

I have general questions about or problems with the IMDS. Where can I get appropriate support?

How do I find the address of a Covestro agency in a particular country?

Please choose your country in our Country and Location Finder. From there, agency contact information for your selected country will be displayed.

How do I obtain a plastic in a particular color?

Our plastics are available in a variety of colors, depending on the minimum quantity purchased (varies depending on the product). You can discuss this with the Covestro sales force or the staff at your local agency.

For color matching, an ideal sample would be an approximately 30 x 30 mm plastic sheet with a smooth/gloss surface in the preferred color. In some instances, information taken from a color register (RAL, NCS, Pantone, etc.) is suitable for a color match.

So-called screening can also be successful because there are often hundreds to thousands of color options for our plastics. This means that of the colors available, one or more colors are identified as being similar to what the customer requires. This smaller group of identified colors is shown to the customer as color options.

Where can I get a quote (price, delivery time) for a particular product?

Covestro provides various options to handle and support you during the purchasing process. We offer transaction, logistics and supply chain solutions to optimize purchasing processes across the boundaries of the companies involved. With this broader view on process optimization in the transaction processes beyond our own operations, we are supporting our customers’ requirements for highly efficient and reliable business operations.

Covestro offers web-based order management and transactional reporting through its website Order@Covestro. Integrated supply chain solutions, e.g. vendor managed inventory (VMI), are available with VMI. For ERP connectivity, we offer solutions from ELEMICA and Crossgate, as well as new EDI functionalities.

Where can I find Covestro thermoplastics as semi-finished products in the form of sheet, tubes, rods and profiles?

As a manufacturer of raw materials, we recommend contacting known semi-finished goods manufacturers who, as a rule, are able to discuss customer requirements with regard to selecting the appropriate material.

Bisphenol A, commonly referred to as BPA, is an organic chemical that serves as the essential, basic building block (intermediate) for high-performance polymer plastics and coatings, mainly polycarbonate plastic and epoxy resins.

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