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Customer Reviews

Reviews for Elaine Bales

Julie G.Real Estate Professional

July 13, 2017 at 2:50 PM

Easy Easy Easy

What a seamless and easy process! Elaine was not only professional but made the loan process for my customers as simple as possible. With constant communication and regular updates, we not only closed on time but were clear almost a week early! I would recommend Elaine to anyone that is in need of a professional lender.

FHAFlorida

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Kathleen Y.

June 28, 2017 at 5:19 PM

Recommend's Elaine

Loan Officer Review

Elaine was proficient, always available, patient and kind. A pleasure to work with!

Kathleen's Tip: Na

Conventional30 Year FixedFlorida

Closed on time

Responds quickly

Loan met my needs

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Tracy A.

May 31, 2017 at 9:09 PM

Recommend's Elaine

Mortgage

Home mortgage

Conventional30 Year FixedFlorida

Closed on time

Responds quickly

Loan met my needs

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Lisa and Bill W.

November 05, 2016 at 11:42 PM

Recommend's Elaine

Welcome Home...thanks to Elaine's hard work!

Define Elaine Bales, FBC Mortgage employee: Outstanding, genuine, sincere, patient, helpful, never had a problem answering any questions anytime of the day or night, compassionate, thorough with all the paperwork and requests, pleasant disposition, gentle, great communication skills, knowledgeable, understanding, a true blessing to us to have found her and a definite smooth "loan closer". Please take your time to pass this sincere compliment to whomever so they will commend FBC Mortgage and Elaine. I'm positive FBC Mortgage recognizes how much of an asset she is to their company and mine and Bills strong gratitude will be endless from here to eternity...what a wild ride these past 9 months going through the approval process then the construction was ground breaking March 12, C/O issued Oct 7th but Elaine helped us get there for sure!!!

FHA30 Year FixedFlorida

Closed on time

Responds quickly

Loan met my needs

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Lisa and Bill W.

May 10, 2016 at 9:22 PM

Recommend's Elaine

Sincere customer service

A great team member with Elaine is Patricia Collini, she's out of the Orlando office and the Branch Mgr too has great communication skills. They both rocknroll with sincere and genuine assistance. As many times I needed to call, text or email the ladies they never minded helping even after hours and weekends since I usually work 12 hr days.

Lisa and Bill's Tip: we had a Construction/Perm Loan. The Underwriters, well I don't have too many things positive about those team members but for one strong complaint they need a check list for the loan officers and Processors and seemed like they always waited until the last minute on a Friday at 3pm or gave us less than 24hrs to get a document to them "or your closing will be delayed 3 more business days"
No disrespect to Patricia nor Elaine but a checklist from the U/W for them to us as to exactly what's needed, what's in hand and what else is left to do sure would've helped. Yes the loan closed on time because I jumped through many hurdles in a rush or less than a 24hr deadline for the U/W while still working F/T job usually 12 hr days and dealing with a sick parent too.

FHA30 Year FixedFlorida

Closed on time

Responds quickly

Loan met my needs

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Donald H.

March 30, 2016 at 1:45 PM

Recommend's Elaine

VERY HELPFUL

ELAINE HELP US THRU A VERY COMPLEX PROCESS THAT WAS DIFFICULT TO UNDERSTAND.

Other30 Year FixedFlorida

Closed on time

Responds quickly

Loan met my needs

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Kathryn C.

February 03, 2016 at 11:30 AM

Recommend's Elaine

Kathy Carpenter

Elaine was wonderful. She has excellent communication skills. The team of Elaine and Ellen were very professional, friendly, and always returned e-mails and phone calls.

Conventional30 Year FixedFlorida

Closed on time

Responds quickly

Loan met my needs

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Timothy A.

September 04, 2015 at 6:47 PM

Made Life Easy...

Our lender didn't make us jump through hoops to get our loan, as another company had. We were pre-approved very quickly, she did it practically over the phone, she also only asked for the documents that were needed, not a lot of extras.

Timothy's Tip: .

Conventional30 Year FixedFlorida

Closed on time

Responds quickly

Loan met my needs

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Jennifer L.

September 03, 2015 at 9:11 PM

Recommend's Elaine

Home Loan

Elaine was great! She provided exactly what was needed, exactly when it was needed, and was never pushy. She made the whole process simple and stress-free! Thank Elaine.

Conventional30 Year FixedFlorida

Closed on time

Responds quickly

Loan met my needs

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Matthew B.

June 23, 2015 at 10:00 AM

Recommend's Elaine

Highly Recommend FBC Mortgage, LLC

Five stars all the way. Processing time was very quick and they were able to answer questions quickly. Easy access via email and online signing of documents. Both people I interfaced with were very friendly and professional.