Payment/Delivery Options

Base Miles Calculation

Additional Bonus Miles will be allocated for a journey in Business or First Class.

Any promotional bonus miles is not included in the display.

Voyager Base Miles displayed may differ from the Miles allocated in Voyager, depending on the final reservation. As a SAA Voyager member, you will receive these Miles on completion of your journey.Please ensure your Voyager number is inserted when completing your traveller details.

ABOUT TAX INVOICES

Your tax invoice can be downloaded on flysaa.com under Manage & Fly 72 hours after the e-ticket has been issued.

If a Tax Invoice has been successfully generated from the South African Airways Tax Invoice System, the onus rests on the recipient to ensure that his/her mailbox has enough space to receive an e-mail - with a PDF attachment; and that his//her service provider or exchange server allows for delivery of such e-mails. South African Airways, can not take responsibility for undelivered e-mails due to any other reasons beyond our control including the above.

Prescribed details required from the South African Revenue Service on a tax invoices

Tax invoices must ordinarily reflect the following details as prescribed by the South African Revenue Service Act, 1997 (Act No. 34 of 1997):

Infants do not qualify for Voyager miles.

Additional Bonus Miles will be allocated for a journey in Business or First Class.

Any promotional bonus miles is not included in the display.

Voyager Base Miles displayed may differ from the Miles allocated in Voyager, depending on the final reservation. As a SAA Voyager member, you will receive these Miles on completion of your journey.Please ensure your Voyager number is inserted when completing your traveller details.

SAA offers safe and reliable transportation of bicycles to Cape Argus

South African Airways (SAA) is offering participants of the Cape Argus Cycle Tour, a safe and reliable bicycle carriage service to and from the event.

Transportation of bicycles to Cape Town will be done from 6 to 13 March 2010 and back to their destination from 14 to 22 March 2010.

Normal handling procedures will apply at other airports and passengers are advised to arrive for check-in at least 1 hour and 30 minutes before departure.

The cost of transporting a bicycle is R250 per one-way and can be paid for at any Pick n’ Pay store and SAA will ensure the safe carriage and appropriate care of the equipment.

A voucher will be given as proof of payment and this must be presented together with an air ticket or e-ticket print out when handing the bicycle in at the various drop-off points.

International passengers pay a handling fee on departure and follow the respective domestic airport’s handling procedure.

When booking travel to and from Cape Town, passengers must inform SAA booking agents or travel agents that their bicycle will be accompanying them.

How to prepare your bicycle for transporting:
It is important to ensure that a bicycle is securely packaged before handing it over to SAA. Special boxes or bags must be used and are available at cycle stores. The chosen packaging should be one that adequately protects the bicycle from possible damage. The packaging must be clearly marked with the owner’s contact details. Packaging may be opened to conduct necessary security checks.
Handlebars should be turned parallel to the frame and pedals removed or turned inward, the seat down and tyres deflated. Tyres cannot be carried on board the aircraft as their size is not within the minimum requirements and could cause damage to their aircraft and bicycle part.
Carbon dioxide cylinder’s used to inflate tyres are treated as dangerous objects and shipped as cargo.
Any electronic equipment fitted to the bicycle must be removed and carried separately.

Departing from OR Tambo International Airport:
Bicycles are to be dropped off at Domestic Departures Terminal B Kerbise from 06h00 to 20h00 from 6 to 13 March. On arrival back in Johannesburg, bicycles can be collected at this same area.

Departing Durban International Airport:
Drop off at Technical Hanger from 06h00 to 20h00 on weekdays and 06h00 to 18h00 on weekends. Retuning bicycles are collected at this same area.

When dropping off, the passenger must present their air ticket or e-ticket printout as well as the proof of payment for the transportation of the bicycle. A baggage claim tag will be presented to the passenger as proof of drop-off.

Collection at Cape Town International:
Bicycles can be collected at a specially designated area at Cape Town airport from 08h00 to 23h00 each day. Signage will lead passengers to the collection area. On collection of the bicycle, passengers must present the baggage claim tag as well as their ID or passport.
Those collecting bicycles on behalf of others must present their ID/passport, a copy of the owners ID/passport, a letter of authority to collect and the baggage claim tag.

On return from Cape Town, the same drop off procedure follows in that passengers must present their air ticket or e-ticket and proof of payment for the carriage of the bicycle. Drop off at Cape Town can be done from 14 to 22 March from 06h00 to 20h00 each day.

Due to the expected high volumes of passengers returning to their various destinations in the days directly after the event, it is possible that bicycles may arrive on a later flight than the one the passenger is traveling on.