Ink did not arrive on time and I paid £7.00 delivery for order to be delivered on the 24th April and waited in all day as I was desperate and was out of ink, but it didn't arrive until the 25th April. Please can I kindly request a refund for the £7.00.
Many thanks Lisa

Despite paying extra for prompt delivery, and now being asked to review the product, I have still not received my purchase.

1.00

Very Poor

prindo.co.uk replies: 06/05/2019

Dear Customer, according to UPS tracking, your order was delivered on the 2th of May. If you need any itmes very fast please chose in the future UPS "Express". You did not paid an extra charge for a fast delivery, your delivery term was only UPS Standard. And I'm sorry to say that UPS did not deliver on Saturday, that's why you got the article on Thursday. Best regards

Date of publication

30/04/2019

Date of order

27/04/2019

30/04/2019

Ordered items early April while on holiday in Kent. DHL did not receive the full address from them and failed to deliver it. Emailed Prindo many times to try to rectify the situation.Very disappointing as it would have been easy for them to have contacted DHL to rearrange delivery to my home address. Asked them to reimburse me with the amount. Still waiting on payment back into my bank account.

The printer cartridges were delivered slightly later than expected but that may have been due to the busy Easter period. Otherwise all good, as usual.

4.67

Excellent

Date of publication

19/04/2019

Date of order

24/03/2019

19/04/2019

Dreadful after sales service - order arrived with one cartridge missing (of 12) - no packing slip, so no way to tell if it came out in transit - as box was damaged - or not packed at source.

Very unhelpful in trying to resolve - I was left to chase the courier and Royal Mail - they then requested the address of my sorting office and then stopped communicating altogether - will not use again

2.33

Poor

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