Prevent outages with predictive impact analysis and resolve outages faster with root cause analysis. Visually see your critical dependencies between applications and infrastructure. Satisfy compliance and reporting requirements. All great benefits of service mapping. We do full-scale service mapping implementations and can map hundreds of critical services, but we can also just enable you to do it yourself with tools. We even offer training, workshops, and assessments for those who want to do everything on their own

We can set you up to prevent future outages and give you root cause analysis to resolve incidents faster. We can also handle any integrations. We can help you automatically detect unauthorized changes, give you a graphical drag ‘n’ drop widget for managing change windows, and implement an intuitive software change approval processes.

Safeway ITOM Case Study presented at Knowledge 2018

ConfigureTek Interview at Knowledge18

May 14th, 2018

This interview was conducted at ServiceNow’s Knowledge18 Conference in Las Vegas by IT Chronicles, an IT marketing and promotional media corporation. The interview was conducted to discuss ConfigureTek’s perspectives on the criticality of the CMDB to all ServiceNow customers as well as…

ConfigureTek & ServiceNow Partnering for ITOM

April 27, 2017

On Thursday, 4/20/17, ServiceNow hosted a half-day ITOM workshop at RoamInnovative Workplace:Dunwoody in Atlanta. This coordinated event focused on customers establishing a Service Aware CMDB in addition to delivering case lessons for attendees to absorb. The event started off with a salutation and discussion over formulating an ITOM strategy and roadmap. A discussion panel of key experts as co-hosted by ConfigureTek was also included, where topics such as…

ConfigureTek's 4th Quarter ServiceNow Event Wrap Up

January 16, 2017

While other firms may have been winding down during the holiday season, ConfigureTek ramped up Q4 with ServiceNow events across the East Coast, all taking place in December. Between workshops and lunch and learns, they married learning about ServiceNow ITOM opportunities with fun engagements.