FAQ

We are a publishing company, established in 2016, dedicated to promote photographers and archives from all around the world by making quality books and sell them worldwide.

Who design the books?

If the artists don’t already have a designer skill or a favourite designer available, we collaborate jointly with the artist, experimented graphic designers and various expert consultants in printed medium to design the books.

I like one book, how can i order?

It’s very easy, go to the store in the top menu of this website and choose your item. Only few steps are required.

The book i want to buy is sold out, what can i do?

We are sorry about that. Send us an email with the title you would like, we will inform you in case of reprint or sales returns.

Why is the delivery so long?

We’re dedicated to books, so we do our best to put most of our gain in making new books. We are close to the printers in Asia to control the quality during the full process from design to final product and we stock the products nearby. We don’t waste money in shipment of wholesales lot all over the world for stocks which can be unsold and destructed, or cost us money to keep in stocks abroad. We also do greener this way, not making heavy carbon footprint by carrying things without a direct customer demand. Get it?

I ordered a book, it’s still not arrived, what can i do?

We care about our customers’ satisfaction, so follow these recommandations:

If you choose the standard free shipping option, please be patient. The postal economy class is just like Christmas, wait more, and enjoy more! If you ordered more than 2 months ago, drop us a line to customer[at]bromidebooks.com with the informations you fill online. UPDATE: we no longer offer free shipping with standard post service. Some parcels get lost or took unusual extra long time to be delivered, so we agree with customers’ insatisfaction and remove this shipping option.

If you ordered with EMS/China Post tracking delivery you can follow your order on EMS website or tracking website with the tracking number we sent to you. If something looks wrong contact us by email: customer[at]bromidebooks.com with the infomation you fill online.

My book arrived damaged, what can i do?

Send a mail to customer[at]bromidebooks.com with your info

I received the wrong book, what can i do?

Did we shipped the wrong one? Our policy is to have your 101% satisfaction; keep the shipped item and claim your book at customer[at]bromidebooks.com it will be shipped for free by express tracking.

Did you order the wrong one? Please send an email to customer[at]bromidebooks.com

How do you choose the authors?

We curate the world, and are open to submissions.

I am a photographer, i would like to be published. Can you print my book?

We welcome all photographers and like to share ideas, but remember we are not a printer.

If you already have a project, or an interesting portfolio, it’s better to send us an email first : contact[at]bromidebooks.com , no need to send all your stuff right now, just a short introduction and link could be fine (act like if you met a person, you dont throw a big book on his face ;-). Be sure we will answer as fast as we can.

Don’t send any postal documents without our express request, please. Documents will never be returned.

Don’t visit us without an appointment! NEVER! We have an unleashed wild beast in the office. Better ask by email first.

I am a Curator/Gallery manager/Artist’s Agent and i would like to have a book for my event/exhibition/artist book, can you do that?

YES, sure we can, but first be sure that you own the copyright license for the printed materials and that the artist is aware and agrees about a publication.