Manage bridge firmware updates

A bridge has internal firmware that controls how it operates and communicates over a network. Primex may release a firmware update that is either required to be applied or an optional update. You can manage firmware based on your organization’s policies and procedures.

By default, firmware is updated automatically when released by Primex. Firmware updates can also be manually managed by your staff.

View current firmware version

Go to Devices > Bridges.

From the list, select the Name link of the bridge. The profile of the bridge is displayed.

Select the Gateway ID link of the gateway.

The current firmware version is displayed. If the value is blank, the firmware type does not apply to the device model.

Set firmware to update automatically

You can set a bridge to automatically download firmware updates released by Primex. This is the system default and recommended by Primex.

Go to Devices > Bridges.

From the list, select the Name link of the bridge. The profile of the bridge is displayed.

Select the Gateway ID link of the gateway.

Select Show Advanced Options.

Set firmware to update automatically. From the Keep Comm Firmware at drop-down menu, select Latest.

Select Save.

When a new firmware version is released, the firmware update is automatically downloaded and applied.

Update firmware manually

You can manually update the firmware version. During this procedure, you select a specific firmware version and at its next check-in the firmware update is downloaded to device.

Go to Devices > Bridges.

From the list, select the Name link of the bridge. The profile of the bridge is displayed.

Select the Gateway ID link of the gateway.

Select Show Advanced Options.

Set the firmware version. From the Keep Micro Firmware at drop-down menu, select the firmware version the device is to be updated to.

The latest version is the highest number and are listed in descending order. For example, 8.11 is newer than 8.2. Numbers to the right of the decimal point should be read as a whole number representing the sub-unit of the main version number.

It's recommended to update to the latest version, unless directed otherwise by Primex.

To view the details of the firmware update, select View Change Log.

Select Save.

Its Update Pending status is set to Yes and the setting change is scheduled to be downloaded to the device during its next check-in to your OneVue account.