The Changing Face of the Internet

Aug 13, 1998

The Changing Face of the Internet

By John Makulowich

As the Internet transitions from technological toy to productivity tool, key issues come into focus that affect end users ranging from students and teachers in their dorms and classrooms to executives and staff in corporate suites and at their desktops. Among them are knowledge management, the communications infrastructure and long-standing concerns about personal privacy.

For Ellen M. Knapp, among the first individuals in the world to hold the executive title of chief knowledge officer (April 1996), now vice chairman and CKO at Coopers & Lybrand LLP, New York, one of the major challenges of the Internet is plain and simple - information overload.

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