The ResellerRatings Elite Program Recognizes Excellence in Customer Satisfaction

Our Elite Program recognizes excellence in customer satisfaction. To display the
ResellerRatings Elite badge, companies must meet stringent ratings standards,
and they must subscribe to the ResellerRatings Merchant Member program to actively
participate in resolving customer issues at ResellerRatings.

Minimum Ratings Requirements

The ResellerRatings seal must pass a series of requirements based upon review acquisition recency, volume and maintained ratings. From time to time
these requirements are slightly modulated as to ensure it makes sense with our changing algorithms. We always try to ensure stability of seals, and make sure massive input of negative or positive customer reviews
from deals, fulfillment issues, etc, does not create a series of highs and lows. The Elite Seal represents a high caliber merchant.

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Merchant must be a merchant member

They must have at least 30 reviews in the last 6 months

Their average rating across ALL the reviews used to calculate their rating must be 8.0

Your merchant store front is adorned with the logo for all the incoming direct traffic and from Shopping Channels to see!

You can place the Elite Seal on your own store front which pops up information about your store, thus not interrupting with the shopper funnel.

Click on the Seal above

ResellerRatings Elite is not a guarantee or a warranty that you will receive excellent service, but companies that qualify for ResellerRatings Elite have the highest customer satisfaction ratings of any companies listed on our site.

"I ordered the item of my choice only to find out that the item was out of stock and wouldn't be re-stocked. I was given a refund and another choice of item, which was nice, but not the item I wanted."

"We bought two end tables, a coffee table and a media center. The media center came first in perfect condition but when we received the two end tables and the coffee table there was damage to the coffee table and one end table. We took pictures and sent them to support. We received a response within one business day saying they would replace our damaged products. We did not have to return them. We were also offered 10% off our next purchase which we immediately took advantage of and ordered two wall units from the same manufacturer. We received an email that all 4 items would be shipped together and from a different delivery service then our first order. We were told it would take longer but the merchandise would be treated more gently. That was fine with us. The items were shipped 2/15/18. I noticed a few days later that the wall units had been reduced for President's Day Sale. I emailed Chris, at support, who refunded the difference immediately. The 4 items arrived on 3/5/18 in perfect condition. Overall, an experience that could have turned out badly could not have been handled better. This company stands behind their products and customers. Buy from them, you won't be sorry. Oh, one more thing, they also have the best prices."

"The worst experience ever! Bad customer service. They don’t inform you on a website about shipping and deliring during weekdays from 12-4 ONLY. They state that it’s free shipping. I called them few times and ask for item to be delivered on Saturday. Then they ask yo pay extra 100$ if you want it to be delivered on Saturday or even in a morning! They are Freud company, not giving an info on website and then asking for extra money if you want to get an item you PAID for! Horrible! Never ever I would recommend this store to anyone. Wasted whole week of my time trying to get info on delivery and all I got - you pay extra 100 dollars and we will deliver. "

"received really quick - however received shipping notice after the items were received. Just happened to check on line and found that the table was shipped. Thank goodness a nice day when received - the next day we had snow. Very pleased with the table and chairs - easy assembly and sturdy. Just wished I had known it was being shipped."

"The CSR was very helpful when I phoned in. I am also pleased to say that my 1st experience has been awesome. The product is what I expected and easy to assemble and I received it in a timely manner. I will be a return buyer to this site."