Customer Relations Associate / Nalley Ford

Customer Relations Associate / Nalley Ford

More information about this job

Overview

Nalley Ford Sandy Springs, a subsidiary of Asbury Automotive Group, with over 86 dealerships and 104 franchises, is currently looking for a Customer Relations Associate!

Candidate will work directly with the Service Director to develop, build and retain a loyal customer base. Candidate will act as the dealership’s goodwill ambassador and serve as the dealership’s liaison with the customers. They will also cross train with Sales Managers for additional duties.

$14/hr + Bonus!

Responsibilities and Qualifications

Requirements

Follow up with service customer who missed appointments to assist them in rescheduling

Reach out to service customer to confirm next day service appointments

Reach out to service customers with deferred service recommendations to assist in scheduling

Assists in resolving customer complaints.

Maintains a case history file of all customer complaints and problems, documented with all necessary aspects and detailed description of conflict and resolution.

Maintains a file of the dealerships customer satisfaction achievements

Follow up with customers after vehicle purchase to document experience

Follow up with customers regarding customer satisfaction survey

Coordinates all special events for the dealership and promotional events

Responsible to assist management and sales staff as needed

Alert managers of conflicts that need to be resolved

Qualifications

Previous customer service experience

Automotive experienced a plus but not required

Excellent written and verbal skills a must

Strong computer skills (Outlook, Excel, CRM, ADP, Adobe, etc.)

Team Player and Self-Starter

Must be able to multi-task and problem solve

Must be able to pass pre-employement screening (background and drug screen)