Without measuring it you can manage it: indications from a high-performing energy supplier

Sobótka, M and Platts, KW and Pavey, M (2006) Without measuring it you can manage it: indications from a high-performing energy supplier. In: Performance Measurement and Management - Public and Private: the 5th International Conference on Theory and Practice in Performance Measurement (PMA 2006), 2006-7-25 to 2006-7-28, London, UK.