Privacy Policy

At Avonline Satellite Services Ltd, we are committed to protecting your privacy. We have published this data protection guide to ensure that you are fully aware of how and why we collect information from you and to whom such information is disclosed.

1. What information do we collect?

When you shop on our website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type and the country where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website. We may collect this information even if you do not register with us.We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below).

2. How do we use your information?

This site is being monitored and may capture information about your visit to improve the quality of the service we provide. We may use your information for the following purposes:

a. Processing your orders;

b. To disclose information about you to any relevant regulator if they require it or to anyone else, if we have a legal duty to do so;

c. Monitor customer traffic patterns and site usage to help us develop the design and layout of the site;

d. To serve website content and advertisements to you;

e. To administer this website;

f. If you opt-in, we may occasionally notify you about enhancements to our services such as; functionality changes, special features and offers.

g. The information we hold about you may also be used to analyse your browsing preferences as part of our marketing programme. This may help us to select and tailor products, services or special discounts we think you will be interested to hear about;

h. We may also monitor or record telephone conversations with you to ensure consistent service levels, to prevent or detect fraud and for training purposes;

i. If you unsubscribe from Avonline Satellite Services Ltd email communications, it may take twenty working days to unsubscribe you. To find out how to change your communication preferences, please see below. By providing us with your personal information you consent to our processing your personal data for the above purposes. The personal information you are required to provide when you register should be true and accurate at the time of completion. You agree not to impersonate any other person or to use a false name or personal details which you are not authorised to use.

3. How do we protect your information?

When you create a shopping account while ordering online you automatically opt-in to receive information from Avonline Satellite Services Ltd either online by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, you have the option to opt out at any time.Your Personal Information may be disclosed to other businesses within Avonline Satellite Services Ltd. We will not release your Personal Information to any company outside of Avonline Satellite Services Ltd for mailing or marketing purposes.

4. Cookies

New technologies are emerging on the internet that help us to deliver customised visitor experiences. In particular, there is a technology called "cookies" which may be used by us to provide you with customised information from our website.

A cookie is an element of data that a website can send to your browser, which then may store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Cookies also allow us to make our website more user friendly.

We use cookies so that we can give you a better experience when you return to our website. Most web browsers automatically accept cookies.

You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it.

5. Consent

When you opt-in to communication with Avonline Satellite Services Ltd you are consenting to the collection, processing and potential communication from other Avonline Satellite Services Ltd companies.

6. Changes

Avonline Satellite Services Ltd may amend this policy from time to time to take into account developments in the website and changes to information collected.

7. Summary

We are committed to protecting your privacy. We use information we collect on our site to make shopping at www.avonlinebroadband.com possible and to enhance your overall shopping experience.