Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

Lost my cellphone at the airport, so I had to use the NCIC-serviced pay phone. I attempted to make a direct credit card call that did not go through. I tried to make a collect call, but there was no answer. Finally I got a credit card call to go through and talked to my son for about 40 seconds.

Today I checked my online bank statement and saw three charges, one for fifteen dollars and the other two for just under twelve dollars. I called NCIC's customer service line and couldn't get any help without revealing my credit card number, something I was not willing to do. The CSR told me I would have to call my bank, which I have done and they are investigating for me.

I have also contacted the airport make certain they know about this.

Even if NCIC thinks it should cost $12 for a 40-second call, they should not have charged me for the calls that did not connect. It's hard to believe an airport would knowlingly contract with this sort of RIPOFF business for in-terminal phone service, but I guess they've already got enough problems.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

AUTHOR: Bill - (U.S.A.)

SUBMITTED: Wednesday, October 24, 2007

POSTED: Wednesday, October 24, 2007

The $15 charge was just a validation charge and is removed automatically by the bank when the actual call charge is received.

I emphasize that the policy of our customer service representatives is to satisfy the customer. Not knowing the actual talk time or any of the specifics, I cannot address if the call actually cost $12. Please call our customer service back at 1-800-382-2887 for resolution. Thank you.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.