Unified CCE 9.0(x) Notes

Outbound Option SIP Dialer: Supports 28xx, 3845, AS5350xm, and AS5400xm gateways with a PVDM2 DSP card Supports ISR G2 gateways (29xx and 39xx) with PVDM3 DSP card When needed for design, requires Cisco Unified SIP Proxy Version 8.5(1) or laterSupports IOS Release 15.2(3)T CUBE cannot be used as a SIP proxy for the SIP dialer. However, CUBE is allowed between the Gateways and rest of UCCE/ICM solution only when implementing MediaSense. Please reference the MediaSense SRND for full implementation details.

Unified CCE 9.0(x) Central Controller supports PGs running at the following versions for backward compatibility during upgrade: 8.0(x) and 8.5(x). For UCM compatibility for these PGs, see the UCM Compatibility Guide.

Unified CCMP 9.0(1), CRM for SAP will be certified after FCS of UCCE 9.0(1). This document will be revised to show support after testing has been completed.

The PG, CTI Server, and CTI OS server versions must all be at the same version. Additionally, the PG, CTI Server, CTI OS Server, and CTI OS desktop versions cannot be higher than the Central Controller version.

The CAD client and servers must all be at the same version. CAD clients and CAD server versions must be at the same major and minor release as the PG, CTI Server, and CTI OS Server and the CAD clients and CAD servers versions cannot be at a higher maintenance release than the PG, CTIS Server, and CTI OS Server versions.

You cannot do a consult/single step transfer from an agent logged into the CTI OS Agent desktop on the Tandberg EX60 and EX90 phones. Disable Agent greeting on the CTI OS desktop for these phones.

CUCM 9.1 requires UCCE 9.0(3) or UCCE 9.(2) with ES9.

IP Phone Support

Endpoint Family

Family Supported

Specific Device Notes

Tandberg EX Series

Y

EX60, EX90 are supported.The EX series is not supported with Unified CM based Silent Monitor, RSM, Agent Greeting, or Whisper Announcement.

99xx series

Y

9951 and 9971 are supported.The 99xx series is not supported with RSM.

89xx series

Y

8941, 8945, 8961 is supported.The 89xx series is not supported with RSM.

797x

Y

7970 is not supported with Unified CM based Silent Monitor or RSM. 7975 only is supported with Agent Greeting or Whisper Announcement.

796x

Y

7961, 7962, and 7965 are supported.The 7960 model is not supported with Unified CM based Silent Monitor, RSM, or Agent Greeting and Whisper Announcement.

794x

Y

7941, 7942, and 7945 are supported. The 7940 model is not supported with Unified CM based Silent Monitor, RSM, Agent Greeting, or Whisper Announcement.

793x

N

792x

Y

7921 and 7925 are supported.The 792x series is not supported with Agent Greeting or Whisper Announcement.

791x

Y

7911 is supported. The 791x series is not supported with Unified CCE based Silent Monitor, RSM, Agent Greeting, or Whisper Announcement.

69xx series

Y

6921, 6941, 6961, and 6945 are supported.

Cisco IP Communicator

Y

Versions 7.0(x) and 8.6(x) are supported.Version 7.0(x) is not supported with Agent Greeting and Whisper Announcement.CIPC does not support Mobile Agents.