Worldview 2.17.12

February 17, 2012

Indians working in call centers must go through 'culture training' to learn how to speak to Americans.

The customer service agents that help Americans sort out their credit card bill or troubleshoot computer issues are often not from the U.S. Usually, they’re from India. Many Americans have strong opinions about Indian call centers, most of them not good. But few people know what it’s like to work at one. Worldviewre-visits an interview with freelance journalist Andrew Marantz. Marantz thought it was high time we found out what the call centers are really like. He went to a suburb outside Delhi to speak with call center workers. He tells Worldview what it’s really like on the other side of the phone. And, Worldview film contributor Milos Stehlik talks with director Agnieszka Holland about her Oscar nominated film “In Darkness.” The film opens in Chicago and Highland Park on today.