Frequently Asked Questions

A. FastWave considers 300k/sec to be the minimum workable speed.
Any slower and we will not install, you owe nothing. Our clients get, on average, 2 Mbps - 5 Mbps, which
supports online gaming, voice and video chat, and streaming music and hi-definition movies
from services like Netflix.

Speed depends on how fast your computer and LAN is, how close you are to one of our towers, and
how much interference is in your area; just like your favorite radio station gets fuzzy around the same places.

Q. How do I get FastWave internet service at my home?

A. Call 575-521-3000 or email info@fastwave.biz to set up a site survey and installation appointment.

Q. What does installation of FastWave include?

A. Install includes one Ethernet drop from antenna to reasonable inside access and demonstration of
operation on installer's computer. Additional hardware, software and programming is available for additional charge.
Client agrees to a one year contract, plus any additional features and services subject to our Terms of Use published on our web site: www.fastwave.biz/tos. If you can get line-of-sight to one of our towers, we will install your connection on the spot!

Q. How much does it cost to install FastWave?

A. Our standard installation is $50 and we require payment for the first full month at time of install.

Q. How much does FastWave cost per month?

A. Service starts at $50 per month (plus tax). Please refer to our Services for a breakdown of costs for various service levels.

Q. Can I have an example of how to pay for FastWave?

A. Example: Basic Service up to 3Mb/S with unlimited Download - monthly $50.00 plus tax = $53.97. At time of Install must pay
Install fee $50.00 and first FULL month $50.00 total w/tax $107.93. We accept online payments (credit cards, electronic check, PayPal),
paper check or credit card by phone. You must fill out the Fastwave contract at time of install. All options are listed on
the front page of the contract.

Q. Does FastWave work in my area?

A. Fastwave's wireless ISP (WISP) service extends over approximately 3000 sq. miles in Las Cruces, T or C, and surrounding areas.
A site survey is always performed before an install. If local obstructions or conditions would prevent adequate quality of service,
our technicians will offer to cancel the install and there will be no charge. You can call our office to see if your home or business is
inside our service area or to request that service be extended to cover your neighborhood.

Q. Do I need a second phone line or DSL to use FastWave?

A. No! FastWave is completely wireless Internet access. No phone of any kind is required.

Q. My connection is slow or unresponsive, what's wrong?

A. Power cycle your radio. Find the little black or white box, that says "Power Over Ethernet" or "POE" on it.
Pull the power cable out for thirty seconds, and plug it back in.

Q. What virus scanner do you recommend?

A. We recommend AVAST anti virus.
AVAST is an easy to use product, which has a no cost license for home use.

Q. Do I need a software firewall?

A. The radios that we install can operate as firewall routers for small networks of wired computers. WiFi and its security is the responsibility of the customer.
The use of a software firewall and anti-malware software is always recommended.

Q. I use peer to peer programs such as bit torrent, edonkey, kazaa, morpheus, and winmx; are these against your terms of service?

A. Yes, all peer to peer programs are against our terms of service as they cause problems that are
unique to the wireless infrastructure. We operate on the three strike policy - if it causes us a problem three times, we will terminate your service.
Fastwave customers are expected to abide by the same terms of service as those provided by our upstream providers:
Link

Q. How much bandwidth use is acceptable?

A.In general, we do not meter, limit, or cap data transfer like other broadband providers. If you are using excessive
bandwidth to the detriment of other customers, we may take actions including temporarily limiting your connection speed.
In most cases, excessive bandwidth use is due to peer-to-peer programs, which are against our terms of service (see above).

Q. Can I be notified of planned outages in the Fastwave network?

A. Yes, please send an email to info@fastwave.biz
requesting to be added. Call the office if you need assistance.

Q. Is there a late payment fee?

A. Yes, payments are considered late after 30 days. After that, a $10.00 plus tax late fee will be applied.