A bit of thinking outside the box went a really long way. It seems that in general, network CSA’s are not briefed on giving advice on Bluetooth. As a handset query rather than a network service issue it’s not really considered their problem.

However, both Vodafone and Orange really went beyond their call of duty to offer me some excellent customer service by elucidating, quite simply, a bit of their own personal knowledge, which made them stand out way above the rest. Martin at 3 tried his best on the customer service front, but was simply lacking in understanding and Faye from T-Mobile did have a limited amount of advice but seemed reluctant to use it. Virgin and O2 were simply awful.