Koi Suwannagate products available for purchase online are subject
to availability.As
necessary, we reserve the right to limit the quantity of products we
supply or supply only part of an order.We will inform you if we are unable to fill your order.

Koi Suwannagate endeavors to give customer satisfaction and offers
the option to customize select styles.If you see a style on our site and would like to order this
style in a color or size not shown on the website, or if you would
like to make changes to certain design details, please contact us
via shop@koisuwannagate.com.

Based on your request we will determine if the order can be filled
and if so, send you an estimate.Please allow 2 to 4 weeks for a custom order depending on
fabric availability.

All prices are in U.S. $.While we try to ensure that all prices on our site are
accurate, errors may occur.If we discover an error in the price of the merchandise that
you ordered, we will give you the option of reconfirming your order
at the correct price.If
we are unable to contact you, we will treat the order as cancelled.

Will there be additional duties or taxes payable on my purchase?

Within the U.S., sales tax will only be charged on orders
shipped to California.
No other tax or import duty will be applied to orders shipped within
the U.S.

When shipping to addresses that are outside of the United States, you will be
responsible for all import duties, customs taxes, local sales taxes
and other fees which may be charged on the purchase.
It is your
responsibility to determine what these costs may be prior to placing
an order.
Similar to shipping costs, these costs and any additional
costs incurred when returning/exchanging an item will not be
refunded.

All domestic orders are shipped via UPS.
Please choose between Ground, 2-day, 3-day and overnight shipping
and refer to the guidelines below for approximate shipping prices.
The final price will be determined upon checkout.

All orders of $500 and more will qualify for FREE domestic Ground
Shipping.

For security reasons, all orders require a signature upon receipt.
In addition, purchases cannot be shipped to P.O. Boxes or APO/FPO
addresses, which are not secured by UPS.Koi Suwannagate does not insure any package unless a specific
request for insurance is made by the customer. Insuring a package
(at the request of the customer) is paid for by that customer. Koi
Suwannagate is not responsible for any lost or damaged package that
is not insured by the customer.

Please allow 2 to 3 business days to process your order.Orders are processed Monday through Friday, excluding federal
holidays. Orders received on weekends and federal holidays will
begin processing the next business day.Orders are not delivered on weekends or federal holidays.

Koi Suwannagate will not accept responsibility for any delay in
dispatch of orders. Any delay caused by payment authorization, time
or day order is received or availability of merchandise is at the
discretion of Koi Suwannagate.

We accept returns and exchanges for store credit only.
Please read the following carefully for detailed information on
guidelines and procedures relating to returns and exchanges.

We will not accept exchanges for any items without a tag or
those items, which have been worn, washed or altered. We strongly
advise all customers to check garments thoroughly upon delivery
before removing any attached tags and before disposing of any
original packaging.If a
customer has received her order in which there were no tags attached
to the merchandise, she should notify us by email to
shop@koisuwannagate.com.

For all exchanges, please email us
at shop@koisuwannagate.com
within 10 days of your order
delivery date and we will issue a Return Authorization Number (RA#).
We require that all merchandise require an RA# to receive store
credit.

Returns received outside of this time period are accepted at the
discretion of Koi Suwannagate and can only be refunded as a store
credit. Koi Suwannagate cannot guarantee that we will be able to
process those requests for returns or exchanges without RA#s.

All returns must be shipped pre-paid via major courier service with
tracking capabilities (i.e., Fedex, UPS, DHL, USPS).

How to process a return/exchange:

All returns must be authorized by Koi Suwannagate. Please send a
return request to shop@koisuwannagate.com with a brief
explanation of your return/exchange, as well as the merchandise
style name.

Upon receipt of a return authorization number (RA#) from Koi
Suwannagate, please complete the merchandise return form (sent
with original package) and write the RA# on the return form.Include the return form in your return package.

Pack and securely seal the merchandise, in the original package
if possible, and mark your RA# on the outside of the box. Send
pre-paidvia major
carrier (UPS, FEDEX, DHL, USPS) to:

For
exchanges, the new item will be shipped out (upon availability)
with the second shipping rate charged to the credit card used
for your original purchase.

Once the exchange process is complete, you will
receive an email confirmation of your return/exchange verifying
the transaction.Please
retain this document for your records.

We reserve the right to reject any returns and exchanges that do not
comply with the conditions stated above.If your package is not accepted, it will be sent back to you
at your expense and a refund or exchange can not be granted.For any questions regarding your return/exchange please email
shop@koisuwannagate.com.

If you have received a Koi Suwannagate item as a gift, you can
return it in exchange for a store credit (you will need to be
registered with us).
This allows you to exchange your unwanted gift for another item by
using this credit to place a new order online.Please be aware that you will be required to pay any
difference in cost and any additional shipping, taxes and import
duties.

An order confirmation will be sent to you by email once your order
is received. In addition, a shipment confirmation with the tracking
number will be emailed to you once your order has been shipped. For
deliveries within the US, you can
check the status of your shipment by entering your tracking number
at
www.ups.com
International deliveries can be tracked via
www.USPS.com
(United States Postal Service).

The laws of the State of
California
govern the supply of products from this website, without giving
effect to any principles of conflict of laws.In connection with any litigation, without limiting our right
to bring and action against you in any jurisdiction, you agree to
submit to the exclusive jurisdiction of and venue in the state
courts located in the county
of Los Angeles, in the city
of Los Angeles and in the
federal courts located in the District of Los Angeles.