Job Snapshot

Job Description

Customer Service Representative

Our Customer Service Representatives are courteous, knowledgeable and empathetic to the caller’s anxieties over pests in their homes and businesses. They enjoy making a customer feel confident that their concerns will be handled promptly and professionally.

A successful Customer Service Representative is a motivated self-starter who can work independently with a focus on results in achieving company business goals.

We expect our Customer Service Representatives to:

Maintain good customer relations both on the phone and in person

Gather information from customers to help identify and solve problems

Confirm, schedule and re-schedule services for the customer

Set sales appointments for new customers

Answer billing questions

Complete general clerical duties as assigned

Work as a team with Service and Sales

Sell the value of our services and suggest upgrades to service

Smile while talking on the phone

Successful Customer Service Representatives will:

High School diploma or equilavent

Two year diploma or Undergraduate degree or equivalent in Business Administration or related field is Preferred

One to Two years’ experience in a customer service or call center role

Willing to train the successful candidate

Have excellent listening and communication skills

Have a pleasant phone voice and ability to clearly speak and be understood on the phone

Demonstrate mulit-task skills to enter accurate data and type while speaking with customers

Remain calm and able to work under pressure when busy and help other team members

Rentokil Steritech Canada is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil Canada is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process.