Standard Bank customers experiencing system outages.

Standard Bank wishes to apologise to customers who are experiencing difficulties with our self-service channels today (including the App and Internet Banking). This is largely due to connectivity disruption with some of our services and applications.

We take disruptions like these extremely seriously and having identified the source of the disruption. Our team of IT specialists have been tasked with re-establishing connectivity as a matter of urgency and we are starting to see resolution on some of these services.

We wish to confirm that you can continue to make cash withdrawals at ATMs and make payments for purchases at merchants and retailers, using your card.

We would also like to reassure our customers that their overall experience of Standard Bank and the services we offer remains our top priority and regret any inconvenience caused.

Have not been able to make any international payments on either the website or the mobile app for days. I also sent an e-mail to international payments but no response. Can you please assist with getting an urgent transfer through from SA to UK? Not based in SA so unable to go to a branch. Since weekend of 3 November up until now - no joy.

Could I kindly advise that you forward your account details, ID number and contact details to [email protected] with the subject line "unable to transfer funds internationally" so that we may look into this matter and assist you further.

Kind Regards,

Mandy

Add to the knowledge base

You can nominate posts from the Talk section to the community’s Learn knowledge base.

Just click on the Topic options dropdown above the post and select ‘nominate to knowledge base’.

If the post meets the criteria, we’ll turn it into a knowledge base article.