Privacy Policy

General principles

Mortgage ID is committed to keeping your information private. By ‘your information’ we mean any information about you that you or third parties provide to us. This policy relates to the privacy of your information at www.mortgageid.co.uk. & www.thatmortgageguy.co.uk, and any other Mortgage ID sites developed to point at www.mortgageid.co.uk. Mortgage ID’s Privacy Principles explain how we will handle your information – and they’re below.

Online services

1. Information we collect

If you engage us to help you find a mortgage, loan or insurance product we will ask you to provide often very detailed material for research, security, identification and verification purposes.

Where you provide information about others (eg. partners or directors or prospective customers) you must ensure that you have their consent or are otherwise entitled to provide this information to us. We will always ask if you have their permission.

2. How we use your information

While we are actively engaged in sourcing a new mortgage, loan or insurance product for you we will contact you at any time to seek additional facts or to clarify information you have already provided. After your new product/s have gone live, we will contact you from time to time using the information provided – either by email, text (or other messages), telephone, post or electronically to ensure the products we recommended are still relevant to your situation.

We may also use your information for research and statistical analysis with the aim of improving our services.

We may pass your information collected online to companies and people who provide a service to us or are acting as our agents, on the understanding that they will also keep your information confidential.

We will retain information collected about you online for as long as permitted for legitimate business purposes.

3. Use of cookies

For information about cookies and how they are used on this website, visit our cookies page.

Mortgage ID’s Privacy Principles

Mortgage ID and the advisers and staff within our company are committed to safeguarding the privacy of your information. By ‘your information’ we mean any information about you that you or third parties have provided to us.

We only collect and use your information where we have lawful grounds and legitimate business reasons to do so

We will always be transparent in our dealings with you and will tell you about how and why we will collect and use your information

If we’ve collected your information for a particular purpose we will not use it for anything else unless you’ve been informed and, where relevant, your permission has been obtained

We will not ask for more information than we need for the purposes for which we are collecting it

We will update our records when you inform us that your details have changed

We will continue to review and assess the quality of our information

We will implement and adhere to information retention policies relating to your information and will ensure that your information is securely disposed of at the end of the appropriate retention period

We will observe the rights granted to you under applicable privacy and data protection laws and will ensure that queries relating to privacy issues are promptly and transparently dealt with

We will train our staff on their privacy obligations

We will ensure we have appropriate physical and technological security measures to protect your information regardless of where it is held

We will ensure that when we outsource any processes the supplier has appropriate security measures in place and will contractually require them to comply with these Privacy Principles

You’re not required to provide any personal information on the public areas of this website. However, you may choose to do so by completing the forms on various pages of the site. We’ll only use the information you provide to us on these pages in order to process the relevant form. Please see the privacy wording on the relevant form for a more detailed explanation of how your information will be used.

If you’re a Mortgage ID customer or already have a relationship with us you’ll have been advised by various methods as to how we collect and use your information. If you have any questions relating to our Privacy Policy please contact our Data Protection Department via our main switchboard number – 02920 394400

Best Option Guarantee

Mortgage ID guarantees that any product we recommend will be your Best Option on the day we searched the market for you. Our recommendation will be based on the information you supplied which we will assume to be accurate, complete and verifiable. If your circumstances change after we have presented our recommendation you must tell us as our recommendation may need to change. Should a better product become available before a lender’s offer or insurer’s terms are issued, we will inform you of this and outline the costs and time to move to it. The decision to move to a new product will always be yours.