Frequently Asked Questions

What is MixCups?

MixCups is is a monthly subscription service for folks who enjoy single-cup coffees but are bored of drinking the same old cup each and every day. Our Mix of the Month subscriptions help folks discover new favorites from our mix of handpicked selections they can enjoy all month long.

How does it work?

You choose your box size and mix type. Each month, we handpick a new mix of single-cup coffees and ship them right to your door. You get to sit back, relax and enjoy the variety!

What are the box sizes?

You can choose between our Mini Mix, Medium Mix, or our Mega Mix
- The Mini Mix contains 15 cups per box. It's perfect for the occasional coffee drinker.
- The Medium Mix contains 45 cups per box. It is designed for the daily coffee drinker.
- The Mega Mix contains 90 single cups of coffee and it for the serious coffee drinker or for someone looking to share their mix!

Can I customize my mix?

Sorry, we only offer the mixes that are currently available on our website. The fun of receiving MixCups is trying new varieties and discovering selections you may never have tried on your own. That's how we keep things mixed up!

When will my first box ship?

Boxes begin shipping out on the 24th of each month. If you place your order prior to the 24th, you will receive the current month’s box. If you place your order on the 24th or later, your first box will arrive the following month. If you are ordering a gift and need the first box at a different date, send us an email. Not a problem!

How does billing work?

If this is your first time signing up you will be billed immediately. Future renewals (if applicable) are billed on the 11th of the month.

Can I purchase a subscription as a gift?

Absolutely! Simply select the Send a Gift button and proceed to checkout where you can enter a gift message for your recipient.

What happens at the end of my subscription period? Will I be billed again?

Non-gift subscriptions will automatically renew until you cancel. Gift subscriptions by default do not automatically renew. However, you can choose to have a gift automatically renew if you prefer.

Can I cancel my subscription?

Yes, you may skip your next renewal or cancel your subscription at any time with just a few clicks, right inside your customer account. You may also reactivate a previously cancelled subscription at any time.

Canceling a subscription cancels future renewals. Renewals that have already been processed and are awaiting shipping cannot be cancelled or refunded. If you cancel a prepaid subscription (3, 6 or 12 months) before the last box ships, please understand that you will continue to receive all remaining boxes until your subscription period has expired. Gift subscriptions have no cash value and are non-refundable.

Can I have more than one subscription?

No problem! You can only purchase one subscription at a time but you can purchase as many subscriptions as you would like. Manage them all from within your customer account.

How do I change my mix preferences, shipping address or payment method?

All that can easily be changed right inside your customer account. Simply log in and make your changes.

Can I return a box?

You may return an unopened box within 30 days of your purchase/renewal date. Due to food safety concerns, we are unable to accept returns of opened boxes. Contact us to request a return authorization before returning your box. In the rare case that your box arrives damaged, please contact us within 24 hours of receiving your package.

Will these cups work in my brewer?

The coffees and teas included in MixCups boxes are packaged in the popular K-Cup® compatible format and will work in most Keurig® K-Cup® brewers as well as K-Cup® compatible brewers made by other manufacturers such as Bunn, Hamilton Beach, Mr. Coffee, etc.

KEURIG® 2.0: All cups that we ship out are compatible with 2.0 brewers.

Our cups are NOT compatible with other single-serve formats such as Tassimo®, Nespresso®, Verismo®, Vue®, etc.

What countries do you ship to?

Currently, we only ship to the United States.

Do you provide tracking information?

Yes, when your order is shipped we will send tracking information to the email address provided during checkout.

Do you ship to U.S. Military addresses?

Yes, we ship to APO/FPO/DPO addresses. You will find the Armed Forces Pacific/Europe/Americas selections in the list of states located in the address section during checkout.

Enjoy life. Mix it up!

MixCups is here for the flavor seekers, the game changers, the ones who stop and smell the roses. We are here for all those who agree that variety is truly the spice of life and seek more adventure in their daily coffee ritual. Lend us your mugs fellow coffee lovers, let us fill them to the brim with something new. Break free from the boredom and join us!