AFTER-SALES SERVICE - OUR COMMITMENTS

Scell-it's after-sales Service consists of commitments which we make to you : acknowledgement of receipt of your tool, accepted under warranty or sending a quotation within 24 hours, return of your repared tool within 48 hours after acceptance of the quotation, reliability of the intervention. Moreover, our website allows you easy access to exploded views of our tools and the possibility of ordering the most up-to-date replacement parts very easily.

Warranty 1 year

The warranty on the machines, batteries and chargers for 1 year from the date of purchase, excepting parts which are subject to wear and tear (carbons, cables, consumables, noses, cords…).

Validity

The user must return his machine directly to the distributor to request support under warranty. In order for the warranty to be valid, the machine must not be dismantled or open, and must be accompanied by proof of purchase (original invoice or original delivery note) bearing the date of purchase, buyer's name and the distributor's name. The warranty will be declined in the case of tampering and/or repairs and/or replacement of parts by unqualified persons.

Warranty disclaimer

The warranty covers normal use of the machine. It therefore covers defects attributable to materials, and defects in manufacture or assembly.

Exclusions from the warranty:

Parts which are subject to wear and tear (sets of carbons, cables, consumables …, which are not covered by any warranty). Damage caused by external forces (impact, fall, abnormal use, humidity, excessive heat, clogging-up by a product…)

Damage caused by failure to follow the instructions for maintenance and use.

Normal wear and tear of the machine.

The damage that does not affect the operation of the machine (scratches, abrasions ...).

Damage caused deliberately.

Damage due to poor quality power supply to the machine (faulty voltage, incorrect voltage….).

Damage caused by the use of unsuitable and unintended accessories.

Use of a battery charger on a generator which can cause accelerated deterioration of the battery and the machine.

Caution

The user manual for the machine must be read attentively before use. Non-observance of the instructions can cause a breakdown of the machine which will not be covered by the warranty.