Product Overview

Main Features

Technical support (renewal)

volume

GHE

level A (1+)

upgrade from McAfee Compliance Gold Select Technical Support

phone consulting

1 year

24x7

response time: 1 h

McAfee Platinum Support helps large enterprises and government organizations lower risk when problems occur and provide their stakeholders uninterrupted access to mission-critical systems and applications.

With the Platinum Support program, you receive all the benefits of Gold Support plus an advocate and single point of contact at McAfee - your McAfee Support Account Manager (SAM). Your SAM gives you personalized product support, solutions planning assistance, proactive advice, and direction intervention when issues arise. In addition, you have access to appropriate McAfee Product Specialists for the fastest possible resolution to complex technical issues.