So still nothing's fixed? Stupidly updated the app by mistake - actually, I can't even attempt to sync as the app's keyboard graphic is so huge on my iPad Mini 4, it prevents me from seeing what I'm entering as my email address for the purported backup copy.

I wondered the same, I think I have made a very similar proposal here or in other forum, but nobody seemed to listen to me...unfortunately the ipa file you provided me did not work for me as itunes always said the computer was not authorised to install it...so I still struggle with this bl**dy update and wait for fuelly's solution. And of course I cannot use the app I bought.
Very annoying...I will report it to apple.

Dear Fuelly,
why you cannot put back the previous version to be available for download so that we could restore our backup?
Is it really difficult?

Quote:

Originally Posted by alive

I wondered why you didn't provide temporary fix to allow us to use GC 2.7 for example. I did this in 5 min as can restore it from backup. Now will think twice before the upgrade. Will say ahain that it's worst upgrade I ever see.

Apple does NOT allow us to move backwards or revert updates to prior versions. Even if that were a good idea, it wouldn't be a possibility.

If we didn't receive our backup URL e-mail during the initial 3.0 installation/migration, how do we get it to use it in 3.0.8?

Had/have you deleted the app at any point before migrating?
Perhaps during the initial install of the update from 2.7 to 3.0 where it may have been hanging/stalling during the install process?

Deleting 2.7 prior to completing the migration process into 3.0 would have cleared the local data and not sent that backup.

Otherwise, there may have been a case where it was caught in your spam folder.

It'd be a rare instance, but if you did not receive the backup URL, please contact support through the "feedback" link within the app. We can dig it up for you.

Also, if you did NOT delete the app, but still don't have a URL, no worries, you can request a URL from within the app, and/or complete the re-migration process with the local data that's should still be on your device.

Had/have you deleted the app at any point before migrating?
Perhaps during the initial install of the update from 2.7 to 3.0 where it may have been hanging/stalling during the install process?

Deleting 2.7 prior to completing the migration process into 3.0 would have cleared the local data and not sent that backup.

Otherwise, there may have been a case where it was caught in your spam folder.

It'd be a rare instance, but if you did not receive the backup URL, please contact support through the "feedback" link within the app. We can dig it up for you.

Also, if you did NOT delete the app, but still don't have a URL, no worries, you can request a URL from within the app, and/or complete the re-migration process with the local data that's should still be on your device.

I never deleted the app. I went right from 2.7 to 3.0 on launch day and it completed the migration/setup just fine, just all of my service records were missing. I did, of course, check my spam folder, no sign of that e-mail.

That being said, it sounds like you're saying I should try to re-migrate using the data in the app. So that could restore my service records? Or should I wait and try to get support to retrieve my backup URL from before the initial migration?

I never deleted the app. I went right from 2.7 to 3.0 on launch day and it completed the migration/setup just fine, just all of my service records were missing. I did, of course, check my spam folder, no sign of that e-mail.

That being said, it sounds like you're saying I should try to re-migrate using the data in the app. So that could restore my service records? Or should I wait and try to get support to retrieve my backup URL from before the initial migration?