Just when we thought the fire at our ODM’s facility behind us, feedback received from some of our backers indicate that we are actually not out of the woods yet. Apparently, some of our backers are having an issue with powering up their units whereby some NexDocks do not ‘turn on’ when they are not plugged into an AC outlet. We want to investigate this issue with our ODM before additional units get shipped. Therefore, we asked our freight forwarder to suspend further shipments. “

NexDock’s response, while transparent and perhaps appreciated, does not answer the question of how long shipments will be delayed for while the company investigates the issue.

We are currently performing a root cause analysis with our ODM. Until we can develop a corrective action, we may be looking at further delays to shipment.”

Presumably, customers who have defective units can return them for fixed replacements or a refund by visiting the updated Indiegogo page for NexDock.