The Evolution of Travel Agent to Travel Consultant

The most common question I receive after someone has learned that I am a Travel Consultant is: Do Travel Agents still exist? Well, no. Travel Agents are very few and far between nowadays, however, Travel Consultants are taking the world by storm. Gone are the days where Travel Agents simply took your travel order and booked your airline tickets and other aspects of your trip.

With so much information at our fingertips, thanks to the Internet, some people may think that everyone can book their own travel (I actually had this said to me just last week!). I guess you could book your own travel because websites are great for allowing you to book flights and hotels and throwing information at you, including reviews full of strangers’ opinions.

Sometimes it may be more beneficial to book travel for yourself. A great example would be if you are going away for the weekend for a wedding and can book your flight with your points and you already know which hotel everyone is staying at. If you want something a little more complicated or memorable, then a website may not be able to help. A Travel Consultant, on the other hand, knows the right questions to ask that leads to being able to do the right research in order to recommend holidays that are a perfect fit for your family. No longer are Travel Experts taking orders; we consult.

Travel Consultants are also able to interpret the Internet for you. Through our training and experience, we sift through the myriad of travel information that is out there and research the best possible options for you. That saves you countless hours of online researching!

I want to leave you with a travel tip that could turn your great family holiday into a fantastic family holiday. When using a Travel Consultant, do not just give the bare minimum information. If you are speaking with us, over the phone or in person, don’t feel that some personal information (e.g. hubby loves to golf or your eldest daughter loves dolphins) is not important because we may be able to incorporate some activities into your holiday plans that you may not have thought of or even known could be possible! Travel Consultants, as opposed to Travel Agents, are constantly adding personalized touches and perks that are perfect for you and your family.

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What People Are Saying

“Our family recently took a two week vacation to Scotland, London and Paris and Carol and Rhian were with us every step of the way. From planning, to booking AND EVEN to monitoring while we were away, they cared and helped! Specifically, there was a disruption with British Airways and Carol let us know about it AND that all was well BEFORE we had even heard. Wow! The care even as we traveled was outstanding and VERY comforting.

All of the suggestions they made (especially pre-booking major attraction visits) made our visit smooth and time effective. It was a great pace and no waiting. Time was allowed for “taking it all in”. They know the “inside”, so tell them your dreams and let Carol and Rhian make it come true. It really is like that. My wife and I have sworn to each other that we aren’t flying or booking anywhere without having Carol and Rhian involved. I also fully agree that the best education that a parent can give a child is travel. Children come home changed in the most positive way.” The Hulley Family