Philosophy

Refunds and Exchanges

REFUNDS & EXCHANGESAs MILOU MILOU garments are made to order, we generally cannot offer exchange or refunds for change of mind. But, our policy is to work things out each and every time.

We do understand the disappointment of receiving a item not as imagined, it is one of the core reasons MILOU MILOU was founded. Hence, if we can use garments in-house, we will be happy to offer returns at our discretion, on a case by case basis.

Always choose carefully, and on several devices. Our high resolution shade images have been colour graded exactly to the actual tone of the fabrics, but devices and platforms can alter the presentation of these tones. If in doubt, we offer a bespoke digital service - please reach out at hello@miloumilou.com so we can help get you the exact garments you require.

In order to offer 100% custom made products, MILOU MILOU does not commission our own dying of fabrics, and prefers to work within a smaller, more niche and sustainable model. As such, from time time, we need to wait for a certain shade to come back into stock, and this may happen after an order is placed. This is especially true of popular shades. If delivery looks like it may fall outside our standard three week lead time, we aim to inform you within a week of your order. This is all part of our model which aims to be less invasive on our environment.

In the unlikely event incorrect garments (not to specification) are delivered, or garments are defective, we will rectify or refund at the buyers discretion. Please email orders@miloumilou.com to notify us of any errors immediately.