Technology

8:22 am

Thu January 24, 2013

Austin AT&T U-verse Customers Without Phone, TV & Internet (Updated)

Thousands of AT&T U-verse customers have been without service since Monday.

flickr.com/cytosine

Update: AT&T U-verse says service has been restored to most customers affected by the outage. The company posted the following on its facebook page this morning:

U-verse service has been restored for the vast majority of our customers affected by the outage. We expect any remaining customer issues will be resolved this morning. We will provide a credit to customers who were affected. We know our customers count on their U-verse service and we apologize for the inconvenience.

Are you still without service? Leave us a comment or send us an email—news@kut.org—that is, of course, if you can track down some internet access.

Original post: (Jan. 23, 4: 59 p.m.) Some AT&T U-verse customers across Texas and throughout the southern U.S. are experiencing TV and Internet outages.

Steiner Ranch resident Lance Haile has been without Internet, TV and phone service since Monday. Haile and his wife work at home, and he says AT&T couldn't tell them when their services would be restored.

"I’ve been told it’ll be on in two hours, then the next person will say it’ll be 10 to 12, and I was told by one person that it’ll be three days," said Haile. "So far there hasn’t been any validity behind those.”