How do we help organisations like yours deliver more? What makes our collaborative approach so different to everyone else? We’d love to tell you. Take a look around our site to find out more about Engage ESM, read our latest news and blogs, and get in touch.

Engage ESM delivers meaningful business benefits rather than technology for technology’s sake. We work with some of the best providers around. So we are uniquely placed to design a complete service that’s right for you. You can learn all about our strategic technology partnerships, consulting experience and technical expertise right here.

We always take the time to understand your requirements and your wider business objectives. Whether you need individual components or an end-to-end Enterprise Service Management solution, we take a phased approach so you can achieve your goals faster and more efficiently.

Around the world, businesses of all shapes and sizes trust us to deliver technology systems that cut complexity, quickly. From HR to IT, Networking and Operations, we select the vendor solutions that are the right fit for our customers. But don’t just take our word for it. Hear what they have to say about Engage ESM in their own words.

Upgrade Support Services

The IT platforms your business relies on every day are upgraded by vendors on a regular basis. If you have customized ServiceNow and want to ensure fast upgrades to minimize business disruption, then a subscription support service could be your most cost effective option. With the Engage ESM Upgrade Support Services you get an efficient, low-risk and end-to-end service that covers your ServiceNow upgrades.

The Upgrade Support Services also include thought leadership based demos of the latest and greatest upgrades from ServiceNow (including insight into the potential impact on your organization). As part of your service, you can be sure the Engage ESM experts have spent time getting to know your particular implementation and take into account your customizations.

What you can expect

A full upgrade readiness assessment (system health check)

Detailed ‘show-and-tell’ sessions for each major release from ServiceNow

End-to-end technical upgrade management of your ServiceNow platform

Post-upgrade support for all major releases

“Our organisation has used Engage ESM to assist all of our upgrades since Aspen. Through the knowledge of our environments and modifications made, we have been able to safely upgrade. We have felt fully supported through this process – leaving us to ensure regression testing is carried out. Where issues have been found during testing Engage ESM has worked with us to resolve those issues quickly.”

Head of Service Planning, Leading International Healthcare Group

Key benefits

A dedicated team with resources allocated to manage your complete upgrade

Insight from thought leaders on the latest major releases and potential impact

A fully managed, end-to-end upgrade path that includes post-upgrade support

Predictable pricing for all your future upgrades so you can control IT budget