Interesting perspective. You do realize that "all the hoops & hassles" are put there by the cable companies, right? When I read about them, I thank my lucky stars that my TiVo is receiving free and trouble-free OTA only. Since the digital conversion, more and more viewers have been enjoying a golden age for over-the-air broadcast TV, and that should continue unless the cable lobby can pay legislators enough to cripple or kill their competition.

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Yes, I do recognize its mostly the cable companies that cause the stress. Unfortunately, I dont have an old school antenna (and not willing to put the bucks into getting one) and the majority of the shows I watch are not OTA broadcast stations, so Im stuck with having to go the cable route

Syfy, usahd, and bravohd no longer working on my tivo. It states the channels are not authorized. Cable card was changed but no improvement. TWC states the problem is with tivo. Tivo doesn't know what to do. Anyone else have this problem?

Syfy, usahd, and bravohd no longer working on my tivo. It states the channels are not authorized. Cable card was changed but no improvement. TWC states the problem is with tivo. Tivo doesn't know what to do. Anyone else have this problem?

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I had a similar problem. It's a problem on TWC's end. Escalate until they fix it. Worked for me.

Ok, so I've been with TiVo and twc for over a year now. Something goes wrong with this bulls@&t every week. It always gets fixed eventually, but then it gets f&$#d up again a week later. Do I need to dump TiVo, twc, or both? This is ridiculous.

You need to make a lot of noise to TW and demand they fix the problems PERMANENTLY. Ask for discounts every time something goes wrong. Demand knowledgeable service techs. Ask for explanations of why problems persist. Write letters to their supervisors and corporate HQ. Make noise.

I had a similar problem. It's a problem on TWC's end. Escalate until they fix it. Worked for me.

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Is this opinion or fact? Don't get me wrong, I am no fan of TWC but when I experience the "This channel not authorized..." problem, typically a reboot of my Premier TiVo corrects the problem. I am far from being tech savvy but it seems to me that if it were a TWC problem, rebooting TiVo wouldn't correct it.

If this truly is a TWC problem, what do they need to do on their end to fix it.....for good?

Is this opinion or fact? Don't get me wrong, I am no fan of TWC but when I experience the "This channel not authorized..." problem, typically a reboot of my Premier TiVo corrects the problem. I am far from being tech savvy but it seems to me that if it were a TWC problem, rebooting TiVo wouldn't correct it.

If this truly is a TWC problem, what do they need to do on their end to fix it.....for good?

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That message indicates that the cablecard doesn't have authorization to decrypt that channel for you. That is most likely a setup problem in the TWC system. You likely need your account 'balanced' and a balancing hit done. Should be a piece of cake for the cablecard helpdesk to accomplish.

Is this opinion or fact? Don't get me wrong, I am no fan of TWC but when I experience the "This channel not authorized..." problem, typically a reboot of my Premier TiVo corrects the problem. I am far from being tech savvy but it seems to me that if it were a TWC problem, rebooting TiVo wouldn't correct it.

If this truly is a TWC problem, what do they need to do on their end to fix it.....for good?

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In my case, yes, it was a fact. Channels lost when I had tried to upgrade my programming package. Yes, I rebooted hundreds (!) of times. They ran new cables to my house. We're talking 5 or 6 visits over the course of a month. No channels authorized. At one point they blamed the heat, saying it was wearing on the cables and made authorization difficult All along I told them "it's something on your end, in your system." They denied it. They brought my TiVo to another neighborhood to try the cables there. No dice.

When it finally got escalated, the highest tier of tech support saw the typo in my account. Fixed it, and the authorizations I should've had for my channels, and within 5 minutes my channels were back.

That message indicates that the cablecard doesn't have authorization to decrypt that channel for you. That is most likely a setup problem in the TWC system. You likely need your account 'balanced' and a balancing hit done. Should be a piece of cake for the cablecard helpdesk to accomplish.

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Exactly the kind of feedback I was looking for. Thank you SCSIRAID. Now if/when it happens again, I'll know what direction to give the help desk tech.

I am happily relieved that TWCable in my area doesn't use SDV yet. When/if that happens, I've decided I'll drop TWCable in favor of rabbit ears. The extra I pay for digital cable (+1 tier) on top of my broadband internet isn't all that expensive (package is "surf n view") but I don't watch enough TV these days to deal with any SDV hassle. And the little TV I do watch, is on network broadcast. I've checked my antenna and the signal I get for the big channels (ABC, NBC, CBS, Fox, etc.) is pretty darn good.

I am happily relieved that TWCable in my area doesn't use SDV yet. When/if that happens, I've decided I'll drop TWCable in favor of rabbit ears. The extra I pay for digital cable (+1 tier) on top of my broadband internet isn't all that expensive (package is "surf n view") but I don't watch enough TV these days to deal with any SDV hassle. And the little TV I do watch, is on network broadcast. I've checked my antenna and the signal I get for the big channels (ABC, NBC, CBS, Fox, etc.) is pretty darn good.

Time Warner support tells me that Tuning Adapter serial is not listed on my account and install ticket is open

I read serial to tech, but they are unable to change the account because the equipment is checked out to the installer

Install was Saturday, it is now Sunday afternoon.

Called CableCard support direct line: 1-866-532-2598

Wow, someone at TW who actually knows about CableCARDS and Tivo!!! Not joking, these folks are awesome.

TA is still checked out to installer! CC support updates my account info with serial and tells me to call TW on Monday.

I call TW on Monday and the TA serial number is now on my account!!!

When I get home, TA is not working

I call TW again. BTW, all of my calls get routed to internet support regardless of the menu options that I choose.

TW support pings TA and it is Authorized!!!

I go back to Tivo and check TA diagnostics, no luck.

TA has rebooted itself and is no longer Authorized.

TA will not stay authorized until original install ticket is closed. This won't happen until next week when the phone install happens!

We shall see...

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Installer arrived at 3:20 for a 1-3pm window.

Combo cable modem digital phone box install went smoothly

After reminding installer to complete number port, phone install complete

Tuning adapter still not working

Tuning adapter getting authorized, but reboots after a few minutes

Installer told me that tuning adapter will not work until tomorrow

Installer told me that the "tuning adapter hierarchy" was set incorrectly and that the problem had nothing to do with the state of the install ticket. He said that the Time Warner tech support didn't know what they were talking about...

Installer left with tuning adapter still not functional

I called local tech support to verify installer story. They were not sure what to do, so I gave them the CableCARD hotline number

Tech waited on hold for 10 minutes and told me that his supervisor told him that I can call the CableCARD self install hotline, but he could not hold any longer.

@TWCableHelp replied to a Direct Message on twitter and said that it takes 24 hours to provision a tuning adapter.

I will update tomorrow on the tuning adapter status.

Update 2/1/2012:

Still not working. The tuning adapter is rebooting after the provisioning appears to work and clearing the authorization. TW is finally escalating to someone who knows how the tuning adapter works

Finished call with tech. No dice, tuning adapter will not stay authorized. Scheduled another visit from TW to figure out whether the problem is with the signal or the tuning adapter hardware. This will be the third visit.

So basically they said, "Oh, it's not working but I have to run now" and "Oh, it's not working but I have to take another call now"

And you LET THEM get away with this crap?!

When they are AT YOUR HOUSE, do NOT LET THEM LEAVE UNTIL IT'S WORKING TO YOUR SATISFACTION! Period!

I'm also concerned that your installer was not Time Warner. I would never accept a 3rd party installer. They're more ignorant than the Time Warner bozos and that's really saying something.

Call a supervisor. Call 5 of them. Call their district HQ. Tweet them like crazy.

DO NOT SHUT UP UNTIL THEY FIX THIS FOR YOU. IT IS THEIR JOB THAT YOU'RE PAYING THEM TO DO!

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I am not sure if you can request a Time Warner employee for installs in Austin. If so, that would be the way to go. Time Warner has no incentive to keep CableCARD users happy. If they did, more people might actually start using them. This strategy has worked well for them for the past 3-4 years, so I wouldn't expect it to change anytime soon. I wonder if there is a financial incentive for the contractors to "convert" CableCARD users to TW DVR users.