TRAINING COURSE ON CREDIT CONTROL AND DEBT MANAGEMENT

The course is suitable for individuals and professionals who want to learn about debt control and management of debt within their businesses. The course elaborates the steps to be taken when handling overdue invoice customers.

·Use a phone script when handling an overdue invoice suctomer and have all the answers to questions that might be asked

DURATION

5 Days

WHO SHOULD ATTEND

This course targets professionals in the administrative, business and finance sector who are responsible for the management of credit accounts, and ensuring the efficient management of debt.

COURSE OUTLINE

·Introduction to credit control and debt management

·Cost of running a ledger

·Labour costs

·Bad debts costs

·Evaluation of business procedures

·Business procedure inefficiencies

·Procedures for credit control

·Procedures and policies

·Ledger currencies

·Activities on debt collection

·Payments, complaints and reports

·Strategies of overdue

·Customer excuses

·Meetings

·Complaints

·Phone call preparations

·Phone call script

·Problems of cash flows

GENERAL NOTES

·This course is delivered by our seasoned trainers who have vast experience as expert professionals in the respective fields of practice. The course is taught through a mix of practical activities, theory, group works and case studies.

Training manuals and additional reference materials are provided to the participants.

Upon successful completion of this course, participants will be issued with a certificate.

We can also do this as tailor-made course to meet organization-wide needs. Contact us to find out more: training@data-afriqueconsultancy.org

The training will be conducted at DATA-AFRIQUE TRAINING CENTRE, Nairobi Kenya.