BEST WESTERN Maitrise Suites Apartment Hotel

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Homes from home in London.

BEST WESTERN Maitrise Suites offer serviced style in London, just 10 minutes from Ealing Broadway Underground station. In the lap of luxury, corporate guests will have everything they need to work and play hard in the capital, as will couples and families joining us for short breaks or long weekends.

With your own pied-a-terre, and none of the hassle that comes with owning one, you'll be perfectly placed to take advantage of all that London has to offer. Whether you choose a serviced studio or a one bedroom apartment, comfort and character is guaranteed.

We offer full hotel facilities, housekeeping services, full kitchens, roof terraces and fantastic transport links. So it really is the ideal place to live when you're staying in London.

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Reviews

Trip Advisor

TripAdvisor Traveller Rating:Based on 110 traveller reviews

44

34

17

3

12

Terrible Service

25/01/2015Laurenajh,

Both my partner and I booked the room for the weekend to visit some friends in London. Our first night stay was ok however there were issues from the start. It stinks of subway through out the whole...more

Both my partner and I booked the room for the weekend to visit some friends in London. Our first night stay was ok however there were issues from the start. It stinks of subway through out the whole building, which is quiete sickening we found. We then had issues with our room. The light in the bed room didn't work, very hard and awkward to get ready in a dark room. The window was also broken meaning there was a continuous draft in the apartment. The bathroom door was very flimsy I actually banged my head hard on it as it closes itself (however not a fire door). The decor was hit and miss holes in the walls. The bed was a uncomfortable bed with a huge gap in the middle as it was clearly 2 single beds pushed into 1. We asked for a double room overall the 1 night we slept there it was awful! We only stayed for one night as the following night we returned with a friend for a catch up and was instantly spoken to out of line. We were told £39 per extra guest, I said they was not staying and would be gone within the hour. He then went to be extremely rude and inappropriate. The guy was callled Jacob and I was very hurt and offended. Due to this I no longer wanted to stay and asked for a refund for the night. He told us no with a smug look on his face laughing at us. I am utterly appalled. He would not pass us on to a manager and he was completely lacking in service considering we paid a lot of money for the weekend. I am very let down upset and now out of pocket at least £100. My partner and I ended up spending our 2nd and last night in London on a friends sofa! DO NOT STAY HERE!!!!!less

Weekend Break

06/01/2015Gabriella H,

My boyfriend and I stopped in July 2014 from Friday-Sunday and for the price we payed we was pretty impressed. It had great facilities; a nice bathroom and shower, big tv with freeview, great kitchen...more

My boyfriend and I stopped in July 2014 from Friday-Sunday and for the price we payed we was pretty impressed. It had great facilities; a nice bathroom and shower, big tv with freeview, great kitchen area and the bed was huge I loved it! It's situated by many bus stops and a bus ride or 10-20 minute walk from Ealing Broadway station, lots around the area if you feel like cooking or taking away. We had a problem with our safe and the receptionist attended our room to sort it out straight away so the service was great, they also let us leave our bags in the hotel once we'd checked out as we wasn't leaving til 8pm and we wanted to explore London a bit more. Its a shame the balcony area was out of use due to birds being a nuisance but it was a comfortable stay nonetheless. Would definitely come here again.less

Disappointing, dishonest!

31/12/2014FortGreene_12, New York City, New York

Arrived here on the Tuesday before Christmas, the staff seemed very nice and the room functional for the most part. The bed was however very uncomfortable. Imagine lying on a lumpy mattress with a...more

Arrived here on the Tuesday before Christmas, the staff seemed very nice and the room functional for the most part. The bed was however very uncomfortable. Imagine lying on a lumpy mattress with a plastic cover and no other barrier but a sheet....an unpleasant feeling. Decided to remove this plastic cover to at least not be sweating bullets, and was able to get a few winks in.
Spent 3 nights away from the hotel over the holidays and got back only to have NO HEAT!! We were told that the problem would be fixed that night, nothing happened! The next morning my son was SICK. Told this to management but they didn't seem too bothered. We left for that entire day and got back that night to the same frozen rooms. Called the front desk and Jacob was quite at a loss for words. We called Best Western Customer Service 800 number and they said they would call up the hotel to see what was going on and give them an opportunity to solve our dilemma. The front desk person, Jacob, did call back after speaking with his manager and informed us that we had the option of paying for one night, or he could transfer us to their sister hotel. We checked the reviews on that hotel and they were not favorable so we decided to check out. Got to the front desk and he then told us that he did not have the capability to run the card but that his manager would call us in the morning if indeed they were going to charge us. We then left this ice box and checked into another hotel.
We got no calls. However, charges in full have now miraculously appeared on my card for the total nights that we had made the initial booking for. DISHONESTY in its highest form. Horrible, horrible horrible!!less

Location

27/12/2014Tashphipps,

I booked two rooms for two nights. The location of this hotel is perfect. Right on the high street. There is a 24hr store directly opposite and supermarkets & restaurants a short walk away towards to...more

I booked two rooms for two nights. The location of this hotel is perfect. Right on the high street. There is a 24hr store directly opposite and supermarkets & restaurants a short walk away towards to common. The rooms to the rear have French doors which are nice to open. The front room smells of the sandwich shop downstairs, can not be helped, just don't open the windows. We ordered a takeaway one night which reception sent up for us. Reception were kind enough to order us a taxis to kew gardens. The driver smelt and did not stop talking the whole journey, I was glad to get out! There is a pay & display car park at the back of the hotel and one at the front of the hotel on the opposite side of the road down a short alley way, also p&d. The rooms were spotlessly clean and had washing machines & fridges. If you have the room on the fire exit stairs, the noise from reception can be annoying. For comfort & location I would stay again. less

Curates egg

26/11/2014Gabriella M, Lincoln, United Kingdom

Good breakfast, great location, comfy beds, mostly good facilities. Card in the wall to operate electricity not good due to buzz. Extra charge for sofa bedding not good when you've paid for a room...more

Good breakfast, great location, comfy beds, mostly good facilities. Card in the wall to operate electricity not good due to buzz. Extra charge for sofa bedding not good when you've paid for a room with sofa bed.less