Crozscore:

Crozscore:

Software Description:

This tool is built for B2B software and technology companies. It provides customer support by enhancing internal collaboration and breaking down the barriers that can trip up most organizations.
TeamSupport's most important capabilities include advanced customer service portals, integrated screen recordings, real-time internal collaboration, built-in reporting tools, and multi-channel support.
Advanced Customer Service Portal is designed to fit right into user's website so his customers can get answers 24/7: customers can submit and check up on tickets, search the knowledge base, add screen recordings/attach files, and participate in community forums.

Software Description:

Our 18,000 customers of all sizes, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, and create a convenient, deeply personal relationship a conversational relationship their consumers.

Software Description:

ClickDesk is an integrated helpdesk, live chat, and social media platform. It enables live voice and video chat directly in the browser, along with Android mobile app.

This software is a cloud-based solution, featuring agent-client chat, similar to popular IM application, like Skype or Google Talk. It is used by about 100,000 clients, helping them engage with the customer base, and increase sales results. Main features of ClickDesk are live chat, voice, video, web analytics, help desk, social media integration.

ClickDesk’s chat invitations engage visitors on behalf of the agents. When clients answer proactive chats, they are connected with agents. Besides, there is inbuilt helpdesk solution to manage offline conversations and email messages.

Features:

API

Chat

CRM Integration

Dashboard

Inventory Tracking

Notifications

Scheduling

Task Scheduling/Tracking

Feedback Management

Analytics

Customer Management

Email Integration

Social-Media Integration

Features:

Data Visualization

Audience Targeting

A/B Testing

Multi-App

Multi-Site

Data Export

External Integrations

Document Comparison

History/Version Control

Multi-User

Lead Management

Marketing Automation

Dashboard

Customer Management

Google Apps Integration

Notifications

File Sharing

File Transfer

API

Analytics

Chat

Features:

Chat

Dashboard

Notifications

Google Apps Integration

Data Import

Contact Management

Third-Party Plugins/Add-Ons

External Integrations

API

Multi-User

Summary:

Customer Management: Users can easily and quickly access information on issues they've had recently, who else has been contacting them, and what products they are currently using.

Ticket Management: Includes easy to use features like reminders, and customizable automations.

Products & Inventory: Users can tie tickets to products to better track where customer issues are coming from and associate feature requests and bug fixes appropriately.

Collaboration & Teamwork: TeamSupport allows its users to collaborate effortlessly with the team using a variety of features like the water cooler, groups, and internal chat.

It is generally used for intelligent online customer engagement. By using LiveEngage - LivePerson's cloud based platform - brands have seen improvement in customer care including lower costs and higher CSAT scores as well as an increase in sales.

What platforms does this service support?

Web-based service. Mobile version is available for Android and iOS.

FAQs:

Does this service offer multi-user capability (e.g. teams)?

There is multi-user capabilty offered.

What are some applications this service is commonly used in tandem with?

This service is most frequently used in tandem with social media and CRM applications.