客戶服務

Shipping Pricing & Information

FREE SHIPPING

Get FREE FedEx Smartpost or UPS Shipping on all merchandise orders $50 and over (excluding taxes and any applied discounts).

PLEASE NOTE:Nail Polish and Aerosols are considered "hazardous material" by the department of transportation and may not be shipped by air.Therefore, any order containing Nail Polish or Aerosols must be sent via UPS Ground.

SHIPPING RATES

For orders totaling less than $50 and other shipping methods, the rates are:

Order Details

FedEx Smartpost

UPS Ground

UPS 2nd Day

UPS Next Day

Shipping Rates

$8

$8

$19

$27

Processing Time

(All orders take up to 1 business day to process, but most of the time we're awesome and get them out the same day!UPS Next Day and 2nd Day orders need to be received by 10AM PT to ship the same day.)

Carrier Delivery Time(business days)

3 - 5

East Coast:1-4West Coast 4-7

2

1

Total Delivery Time*(business days)

Up to 6

Up to 8

Up to 3

Up to 2

AK, HI, AND MILITARY ADDRESSES

kiehls.com does ship to Alaska, Hawaii, and APO / AP military addresses.However, please note that UPS does not ship to APO / AP military addresses.FedEx Smartpost is the only shipping option for military addresses and may take 4-6 weeks for delivery.

Shipping Methods

Continental US, Hawaii & Alaska

PO Boxes

FedEx Smartpost

Yes

Yes

UPS Ground

Continental US only (excludes HI & AK)

No

UPS Next Day

Yes

No

UPS 2nd Day

Yes

No

INTERNATIONAL SHIPPING

kiehls.com has partnered with MyUS.comto offer convenient International Shipping.MyUS.com membership can offer you deeply discounted international shipping rates for shipping to more than 225 countries.They can provide you with a US street address, receive packages on your behalf, and then ship your order overseas.MyUS.com also helps prepare customs paperwork for your shipments.

HOW IT WORKS

Use your new US address provided by MyUS.com when placing your order with us.

Once we ship your order, MyUS.com will manage the mail forwarding process to you.

Please note that some items cannot be shipped to international addresses and are not eligible for MyUS.com's services.These restrictions include such items as pressurized cans (e.g. aerosol cans), and hazardous materials (e.g. nail polish).Please see the "TIPS" section on the product detail page for any restrictions.Additional restrictions may apply to your destination; the MyUS.com website has a complete list of prohibited items for different countries.

The unauthorized reselling or distribution of Kiehls products is prohibited.Orders placed with the intention of exchanging money for product, are against Kiehls company policy.We have alerts in our system setup to identify such orders.Kiehls reserves the right to cancel any order, without prior notification to the customer.Obtaining a MyUS membership does not bypass this company policy.If you would like clarification on whether your order is considered "reselling", please feel free to contact Customer Service (see contact information below).

If you choose to use MyUs to forward your order outside of the continental United States, Alaska, or Hawaii, then we consider their U.S. address to be the destination for your order.Our responsibility for loss or damage to your order ends once it reaches their warehouse safely.We recommend reviewing their insurance options for international shipments before you place your order.