Please check to make sure you have the current software patch for PDM V6.0. The current is SP5. You must use higher than SP3 to use the enhanced EDDs. Further, make sure your device version and the EDD version match. For example, Device 1.02.02 requires the EDD version 1.02Regards

Edited: Addition:If the above is in order, you may need to download that EDD and try to reinstall. We have talked to others that have experienced the same rare error and the downlaoded EDD file or installation was corrected by the reinstallation.