Frequently Asked Questions

It’s super easy to love and care for your new Rescue Runt! You can follow these simple steps:

Start by using the included tweezers to remove all the fleas

Then, unwrap his cast

Use the included towel to wipe dirty paws clean and add warm water as needed (paws will stay clean temporarily, but part of the fun is they get dirty again over time—so you can clean them up again & again!)

Then, peel off the tear stickers on your Runt’s eyes

Use the included brush to smooth out his messy fur

Pull down your Runt’s tongue, removing the temporary stitch

Flip up his ears!

Finally, give your Runt a name and write it on the back of his collar!

Can I clean up my Rescue Runts again?

Yes, you can!

You’ll need to brush your Runt’s fur every day to keep it nice and neat.

The dirt on the paws of each Runt magically comes back so that you can clean them up again and again.

Wrap the cast back on your Runt’s legs or ears and then you can care for their bumps & bruises.

Pretend your Runt has fleas by placing them on his fur and tweezing them out again.

Flip his ears up or down, depending on whether he’s happy or sad.

What are the recommended ages for Rescue Runts?

Rescue Runts are recommended for children ages 3 and up.

How many Rescue Runts styles are there?

There are currently 4 styles of puppies to choose from – Shepard, Husky, Spaniel and Spotty! Each style is sold separately. More styles will be coming soon.

How big are Rescue Runts?

Rescue Runts are soft, huggable 7” plush.

What comes with each Rescue Runt?

Each Rescue Runt comes in a cardboard crate package with an easy carry handle and includes tweezers, brush, six fleas, towel, cast and collar.

Can I reuse the tear stickers?

The tear stickers are a one-time removal. They cannot be reused.

Can I reuse the fleas?

You can pretend play and reuse the fleas by simply placing them in your Runt’s fur and removing them again with your tweezers! They will not reattach. Ask a parent and the parent may be able to sew the fleas back on with an open stitch to duplicate the out-of-the-box play experience.

How do I clean the paws?

Your Rescue Runt’s paws magically change from dirty to clean with warm touch. You can use the included towel to wipe the paws and the repeated wiping action will remove the dirt. Or you can dip the towel in warm water and wipe the dirt away with the damp cloth. The dirt will magically reappear, so you can clean their paws again and again!

Can I rename my Rescue Runt?

While you can certainly rename your Rescue Runt, think long and hard before you write the name on his collar. It can only be written on once.

Where can I get my Adoption Certificate?

You can cut the adoption certificate out of the included packaging. You can also go online to www.RescueRunts.com to download an extra-large adoption certificate, which you can print at home.

Can I put my Rescue Runt in the washing machine and dryer?

We recommend that you only surface clean your Rescue Runt with a damp warm wash cloth and mild soap, and then air dry. Do not put your Rescue Runt in the washing machine or dryer.

Is there a warranty on Rescue Runts?

There is no warranty on Rescue Runts. Should you have any issues or comments, please contact us at support@RescueRunts.com.

How much is Shipping & Handling?

Rescue Runts are fulfilled through our official online retail partners. Shipping & handling will depend upon the retailer you purchase from.

Contact Us

Privacy Policy

Online Shopping Is Safe With Rescue Runts!

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Nothing is more important than your privacy and safety.

Our website is CAN-SPAM compliant and you can read the details of our Privacy Policy below.

PRIVACY POLICY AND DISCLAIMER

KD Group is concerned about your privacy and your experience using our website for Rescue Runts. This privacy policy describes how KD GROUP may gather, store, and use information about you now and in the future. If you have any questions or concerns, please contact us at support@rescuerunts.com

What information KD GROUP may collect from you?

KD GROUP may collect information and data about you and others when you: (1) register with us; (2) participate in contests, events or promotions; (3) send questions or comments via e-mail to KD GROUP customer support; (4) fill out online surveys; (5) shop at any of our online stores (when available) including but not limited to the Rescue Runts website for direct response telephone ordering; and/or, (6) otherwise access or interact with this website or any other website owned or operated by KD GROUP.

The data we gather about you can vary according to the method through which the data is gathered. In the future, KD GROUP may collect data through channels other than noted above, but for now, these are the primary ways through which we gather data.

The personal information we collect may include information you voluntarily submit like your full name, email address, date of birth, gender, physical address, shipping address, phone number(s) and postal code. KD GROUP may also collect information from the device that you use to communicate with KD GROUP (computer, mobile device, telephone, electronic device, etc.). KD GROUP will collect credit card information you submit. This information may include, among other things, IP addresses, usage data, connection data and/or service provider data, web request information, your interaction with a service, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account. We may also gather additional personal or non-personal information based on the availability of collection methods, the information you voluntarily provide or the information available from your communication device.

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What KD GROUP May Do With the Information Gathered From You or Website Users?

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Safeguarding your personal information

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Children's Information

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Questions and Complaints

Any questions or complaints about or this privacy statement can be addressed by contacting us at support@rescuerunts.com.

If we decide to change our privacy policy, we will incorporate those changes in this privacy statement, the home page, and/or other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

KD GROUP reserves the right to modify this privacy statement at any time, so please review it frequently.

KD GROUP DISCLAIMER

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Warranties

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Ordering Process

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Return Policy

Our Guarantee

Your Satisfaction is 100% Guaranteed. If you are dissatisfied with merchandise from KD Group, simply return it to the retailer from which you purchased it. Should you experience any challenges with the return process, please contact us directly at support@rescuerunts.com