“It’s terrible,” said a woman who spent 45 minutes traveling from her Brooklyn home to the A.T.M. It took her more than two-and-a-half hours to reach the machine.

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Matthew HaagHundreds of people wait hours every day on a Manhattan block to access the same thing: the lone A.T.M. inside the only New York City branch for KeyBank, the bank in charge of distributing unemployment benefits to out-of-work New Yorkers.
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