Turning on traces for Data Synchronization

From DocWiki

For any Telephony Data Synchronization related issues the MADM traces are required. This tip explains how to turn on those traces.

Error Message

NA

Possible Cause

NA

Recommended Action

On the Unified CCX node, login to "Cisco Unified CCX Serviceability"

Go to Trace --> Configuration

Select "Cisco Unified CCX Administration" and click Go.

Check/Enable MISCELLANEOUS-> ADM_CFG, ADM_TEL : DEBUGGING.

Click Save.

The trace changes will be saved.

After the traces are turned on and the scenario is simulated, use the Real Time Monitoring Tool (RTMT) to collect the logs using the "Collect Files" option. The modules for which the traces are to be collected are "Unified CCX Administration" from the UCCX Services screen.