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DOE-LM periodically surveys its stakeholders to collect their feedback on DOE-LM performance at both a local and national level. The first customer satisfaction survey was conducted in 2005 and focused primarily on DOE-LM’s “business lines”: records management; site management; personal/real property; and transition management. In 2012, LM updated and expanded on that survey by conducting a communications and outreach stakeholder satisfaction survey to gauge the effectiveness of DOE-LM’s communication and outreach strategies.