APS Inmate Phone Service

The American Phone System or APS provides prison phone service systems for the inmates to keep in touch with family and friends.

Some of the key Features of APS Inmate Phone Service are:

Central system of call processing

Complete application is web-based

Fully redundant equipment

Kill switch for emergencies

Call restrictions by usage and frequency

Live call monitoring

Blended debit and collect calls

Voice over Internet Protocol

Reporting in real time

Advanced billing solutions for inmate phone services

Web-based seminars

Kiosk

Web interface based call blocking feature in real time

Customer service available 24 hours a day

Comprehensive prepaid calling platform

Customized announcements

Voice prompts with multilingual instructions

Automatic Importing of Relevant Inmate Information

Live Inmate Telephone Monitoring

American Phone System’s I.C.E. (Inmate Call Engine) platform is a web base application that runs on multiple servers working on a centrally located server capable of supporting thousands of requests. Multiple operators can simultaneously retrieve, monitor, or playback recorded or live calls.

All real-time monitoring is done without the inmate’s knowledge, the system is completely silent and inmates will never detect that the call is being monitored.

I.C.E. Monitoring provides the following functionality:

Define watches for called numbers, PINs, and phones

Alarms – email or call specific number

Listen or park on a single phone line

Listen to active calls

Monitors via internet

Real time view of I.C.E. system activity on phones

Reports on call alarm history

Advanced Billing Solution for Inmate Calls

Prepaid Collect: Friends and family can set up prepaid collect accounts for inmates by calling an APS customer service representative. Payments can be made by American Express, Visa, Master Card, and Discover. Family members may also prepay by check, phone, PayPal, or a wire transfer.

Bank Card Collect: Even when collect billing agreements are not available with the phone providers, APS’s Bank Card Collect system allow direct billing to the credit card. This product allows callers with no payment alternatives, to place calls to parties with a credit card to which the call can be billed.

International Collect Calling: NCIC provides a platform for APS for international collect calls. With their direct billing agreements with major carriers, collect calls can be made to Mexico, Puerto Rico, Canada, and the UK (England, Scotland and Northern Ireland).A.P.S. will report these international collect calls in real-time call detail records, allowing you to evaluate the successes and profitability of this service.