And IGG response would be”Dear CC player kindly accept our apologies however we do not see anything in error of our event. If the problem continues please delete the game and re install on your device. Thank you for enjoying castle clash

IGG response--- What is this QC crew thing you speak of? Are they the ones that ensure that the proper amount of gems are distributed when purchased? They make sure not one more gem is given without proper payment (if it's less, than it's the players responsibility to use live chat to correct it [muah ha ha!!!]).