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ShowClix is a full-service event technology company that handles ticket sales, marketing, and on-site operations for events around the world. Our experts provide event technology and professional services that support our partners through the entire event life cycle. Our partners include fandom and consumer conventions, live music venues, museums, attractions, and festivals.

We look to hire smart and creative people who possess entrepreneurial-like qualities, thrive in a dynamic environment, and are passionate about live events and innovative technology.

We were voted one of Pittsburgh's Top Workplaces in 2017 by the Pittsburgh Post Gazette, and one of Pittsburgh's Fastest Growing Companies in 2017 by the Pittsburgh Business Times.

Customer Care | Part-Time

Pittsburgh, PA

Part Time

Customer Care

Entry Level

ShowClix, a fast-growing, downtown-based event ticketing company, is actively seeking a passionate, motivated and resourceful part-time Customer Care Representative who likes wearing many hats and thrives in a fast-paced and fun work environment.

We hire smart and creative people who possess entrepreneurial-like qualities and thrive in a dynamic environment. This job requires great attentiveness to other people; the ability to read other people, to listen to them, and to empathize with them. A lively enthusiasm is necessary. Personal interactions will generally be upbeat and cheerful, requiring someone who is warm, helpful, and friendly. Others must be put at ease, and feel welcome.

A faster-than-average pace will be the norm for this position. There will be a fair degree of variety from one day to the next, especially with regard to personal interactions. There will be several "pots on the fire" at once, therefore, the job requires one to shift from task to task quickly, and maintain a strong sense of urgency to keep everything going smoothly. For information about life at ShowClix, please visit our careers page!

Job Details:

This part-time position will pay $12.00 an hour and will require you to work a minimum of 20 hours a week. Our ideal candidate must have flexible availability as our department operates 7 days a week:

Monday - Friday from 9:00 am - 9:00 pm ​

Saturday & Sunday from 10:00 am - 8:00 pm

*Please include a cover letter or brief paragraph about why you believe you would be a good fit for this Customer Care position at ShowClix!

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Key Responsibilities:

Answer the main customer care line in a cordial and professional manner.

Assist customers with ticket purchases over the phone.

Answer customers’ questions concerning our ticketed events.

Respond to customer support requests submitted through the online support system.