Cicero Discovery™ Named TMC's CUSTOMER Magazine's 2015 Product of the Year

CARY, NC--(Marketwired - Jan 13, 2015) - Cicero Inc. (OTCBB: CICN), a leading provider of activity intelligence and improvement software for the back office and contact center, announced today that Cicero Discovery™ has received the 2015 Product of the Year Award from TMC's CUSTOMER Magazine.

Cicero Discovery software provides activity intelligence by capturing, storing, and reporting activities and events across applications to map employee effort and highlight areas of improvement in business processes, compliance, training, and application utilization. Cicero customers and partners are using Cicero Discovery to:

Identify process bottlenecks and target areas for automation

Measure idle time and time spent on certain tasks

Discover repetitive and manual tasks such as cut/copy and paste

Monitor for compliance issues and other business rules

Identify data entry issues and training needs

"The high correlation between customer effort and loyalty has more businesses looking at how work actually happens to get the customer's need addressed. Our clients are identifying new opportunities to automate tasks and address compliance, training, and business process issues that in turn, lead to less employee and customer effort," stated Mike Garner, Chief Customer Officer at Cicero. "We're honored that CUSTOMER Magazine believes Cicero Discovery stands out in this innovative service technology field."

TMC's CUSTOMER MagazineTMC's CUSTOMER magazine premiered in September 2012 and is the industry's new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.

About Cicero Inc.Cicero provides process analytics and automation solutions that help organizations isolate process issues and automate employee tasks in the contact center and back office. Leveraging a suite of sensors, Cicero Discovery provides desktop analytics by collecting activity data and mapping employee effort to highlight areas for improvement in business processes, compliance, training and application utilization. Business analysts and IT then target these areas with Cicero Discovery Automation to automate tasks and simplify employee work. By realizing and removing the barriers to productivity, customers such as Nationwide and UBS use Cicero solutions to build enterprise value by improving performance, reducing cost, and transforming the employee and customer experience. Learn more at www.ciceroinc.com.

Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.'s filings with the Securities and Exchange Commission.