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CHAPTER ONE

The Skilled Facilitator Approach

In this opening chapter, I briefly illustrate the need for facilitation, define group facilitation, and give an overview of the Skilled Facilitator approach. We also see the key elements and how they fit together to form a values-based systemic approach to facilitation.

THE NEED FOR GROUP FACILITATION

Groups are becoming the basic work unit of organizations. Increasingly, we turn to groups to bring together differing views, produce quality products and services, and coordinate complex work. In doing so, we expect groups to work effectively so that the product of their efforts is greater than the sum ...

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