National Student Survey results 2017

We scored above the sector average for overall student satisfaction in the latest National Student Survey (NSS) results published today, 9 August 2017, with our highest satisfaction score (86.5%) being for learning resources.

Whilst we maintain our above sector average position, we also see a drift from the top quartile of NSS results. We see where genuine engagement in enhancing the student learning experience, in some departments, has positively impacted results, but we also still see disappointing scores in a number of areas that require attention at both departmental and institutional level. These results are also in the context of an institutional response rate of only 57%.

Commenting on the results, Stuart Croft said:

I’m grateful for the work of colleagues across the University to improve student satisfaction. We all need to recognise the steps we must take, in partnership with our students, to ensure we continue to improve the delivery of excellent teaching and learning at Warwick."

Survey results are not the only indicator of student satisfaction, but they form an important part of how we work with our students to improve teaching and learning provision.

Investment in our teaching infrastructure and support – such as in the Oculus, in social study spaces and in extended library opening hours, supports improvement in the student experience at Warwick. We also continue to encourage student engagement to ensure the student voice helps to shape and sustain excellent provision.

Departments will consider NSS results with their students alongside results from the 2017 Postgraduate Taught and Postgraduate Research Experience Surveys (PTES and PRES) and Destinations of Leavers from Higher Education (DLHE) survey, using Student Staff Liaison Committees (SSLCs) and other appropriate routes. They will formulate action plans for improvement which will also be used to support planning for the Government’s TEF subject-level pilot exercise which utilises metrics from the NSS in the same way as the initial institutional level exercise.