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The Riveter is seeking a Director of Member Experience and Engagement, who will be responsible for defining the vision, strategy and execution for member experience and engagement. We're looking for a member-focused, data-driven product leader who wants to define and drive the future of The Riveter by defining the member experience and crafting member engagement across our work and community spaces. You will play a pivotal role in creating a world class experience for The Riveter members, one that fuels The Riveter’s mission to build the future of work for women.

Member experience and member engagement are two of the key metrics of our business. The more we are able to help our members make the connections they need to open the next door, access the resources they need to drive their work, or find the community where they can share their fears and excitement, the more we are able to create a different future of work. We can only build a great business if we are driving significant value on both the demand and supply side. This person is critical to the future growth of the company.

This person will direct member experience team members in every single space across the country. They will oversee strategy and have meaningful autonomy in figuring out the "how" in driving success. Building a successful partnership with operations and marketing is a critical part of this job, so you'll need to be a great communicator and collaborator, in addition to a great leader of people and projects. This person will be based in Seattle and report directly to the CEO.

What You’ll Do:

Develop a vision for what successful member experience and engagement looks like at The Riveter, and how that drives revenue

Create and execute a roadmap that refines the experience and increases engagement