An automobile finance company has a Cisco contact center environment that services millions of customers. The internal IT staff has extensive experience in the manufacturing industry, but it remains hands-off with the company’s contact center and lacks the appropriate expertise to manage the Cisco environment.

Technology and customer service go hand-in-hand. Without the right technology, you lack the ability to effectively connect with customers and track those interactions. When your employees are spending a significant amount of time on the phone dealing with customer complaints about your phones systems, you have an issue that demands quick resolution.

Acquisitions can present a variety of challenges. When two companies have very different cultures, it can be difficult to bring them together in a way that satisfies employees from both original companies. Productivity can suffer when employees are stripped of the tools that help them do their jobs effectively.

In order to ensure you are delivering an excellent customer experience, you need to capture data and insights that illuminate how customers perceive your services — and, even more importantly, you must ensure you’re capturing the right data.

Last week, several of our thought leaders traveled to New Orleans to participate in Avaya ENGAGE 2018 (check out our tweets for our real-time updates throughout the conference). Excitement abounded as Avaya unveiled its plans for the future and invited leading innovators, like ConvergeOne, to participate in thought-provoking sessions about the state of business communications. ConvergeOne even walked away with the title of Avaya 2017 Service Partner of the Year.

Subscribe to the Blog

About Us

As a leading IT services provider, ConvergeOne has spent decades building our IT solution offerings and service delivery models to provide our customers with the technology experience they deserve.

Our team shares a collective drive to solve and innovate, share experiences and knowledge, and to empower every client we meet to do their very best.

Because the whole is greater than the sum of its parts, the ConvergeOne blog packages industry trends, subject matter expertise, and technology thought leadership into a forum designed to give our customers the ability to continually reach forward.