Net Banking profile password lost.

Hello,
I am Sadanand Upase from Latur. I have a joint account with my dad at State Bank of Hyderabad in Latur at Ausa Road branch. I have internet banking availed on this account. By mistake I forgot the profile password which I had set previously. I also had not set the security question. I followed the procedure given on website for retrieval of profile password. As per the process a reference no was generated and a notification was given that I must contact at branch with this reference no. When I contacted employees there told that I will have to apply for new internet banking account. So I applied now neither that request is processed nor profile password is given to me. Neither I can proceed with existing account nor wait for new account.