Sales & Marketing

Key Points - Sales & Marketing

Employs Independent Resellers

Yes

Advertises Deceptive Rates

No

Discloses All Important Terms

No

ChargeToday partners with banks, associations, and independent sales agents to market its services. The use of independent sales agents is often linked to high complaint rates among merchants, but we are currently unable to locate any ChargeToday reviews that accuse the company’s sales agents of unethical behavior. In addition, ChargeToday does not appear to engage in any deceptive advertising strategies in its official materials. We will therefore award the company an “A” rating in this section.

Phillip’s Top E-Commerce Picks

Costs & Contract

Key Points - Costs & Contract

Swiped Rate

Variable

Keyed-in Rate

Variable

Early Termination Fee

$250

PCI Compliance Fee

Variable

Equipment Lease Terms

Variable

The standard ChargeToday contract (available below) is a three-year agreement with automatic one-year renewal and a $250 early termination fee. The application provides spaces for sales agents to list PCI Compliance fees, monthly minimum fees, and other fees, but these spaces are blank in the document we have located. We cannot find any complaints that mention specific ChargeToday contract terms at this time, so merchants are advised to carefully read their merchant agreements before signing. Given the information we are able to verify about ChargeToday’s contract and the lack of merchant complaints about the company’s rates and fees, we are assigning the company a “B” in this category. See the ChargeToday Merchant Agreement.

Complaints & Service

Key Points - Complaints & Service

Total Online Complaints

<10

Live Customer Support

Yes

Most Common Complaint

N/A

We are currently able to locate only one ChargeToday complaint online, and this complaint does not accuse the company of being a ripoff or a scam. Filed more than five years ago, the negative review mentions unauthorized fees and poor customer service. Given its age, this complaint is not a major factor in the company’s score at this time. The company’s website lists dedicated phone support and email support contact information, although it is unclear at this time whether these lines of communication are serviced by ChargeToday or Cynergy Data. Overall, the company has a very low complaint rate and therefore scores well in this category.

BBB

Key Points - BBB

Product & Service Complaints

0

Billing & Collection Complaints

0

Advertising & Sales Complaints

0

Guarantee & Warranty Complaints

0

Delivery Complaints

0

ChargeToday is an accredited business with the Better Business Bureau. As of this update, the company has an “A+” rating with the BBB and has had zero complaints filed against it in the last 36 months. It also has not received any negative informal reviews, although it should be noted that these reviews are not subject to verification by the BBB. It is our belief that “A+” ratings should be reserved for companies with clean complaint records, and we therefore agree with the BBB’s rating.

ChargeToday Bottom Line

ChargeToday rates as a reliable merchant services provider according to our rating system. The company has very few complaints online and appears to offer average contract terms through Cynergy Data. ChargeToday’s overall rating is subject to change once we have more complete information about its contract terms.

About Phillip Parker

Hi, I’m Phillip and I’m disgusted by the state of credit card processing in the U.S. and abroad. I believe that the industry has been overrun by people who engage in fraud and deception in order to steal money from hard working business owners. I’ve made it my mission to expose the companies and individuals who engage in predatory marketing, pricing, and contracts, or just provide terrible service. Along with uncovering the bad guys, I’ve also discovered the good guys who do stand out from the status quo. CPO is a website where you will find ratings and reviews of these companies along with advice on how to save money and which service providers consider. Together we can move the industry in a positive direction. If you would like to help support my work, please checkout “Fee Sweep” my eGuide to getting the lowest possible fees when accepting card payments. If you haven’t heard of “interchange” this advice will save you hundreds, even thousands, in processing fees.

Phillip’s Merchant Account Rate and Fee Savings Guide

Copyright & Disclaimer

Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice.

Provider of the Month

Why Fattmerchant: This provider has one of the most competitive pricing plans of any merchant account provider in the card processing industry. Fattmerchant also offers a month-to-month service agreement, no cancellation fees, no hidden fees, and processing options for virtually any business need. Add to all of this easy-to-use technology and top-rated customer support, and you can’t go wrong with this choice.

Exposing The Truth

Hi, I’m Phillip and I’m disgusted by the state of credit card processing industry. I believe that it has been overrun by people who engage in fraud and deception in order to steal from hard working business owners. I’ve made it my mission to expose the companies and individuals who engage in predatory marketing, pricing, and contracts. You shouldn’t have to worry about paying inflated fees or getting trapped in expensive contracts when you are simply trying to take payments from your customers.

Phillip Parker Founder & Critic

P.S. If you would like to help support my work, please checkout “Fee Sweep” my eGuide to getting the lowest possible fees when accepting card payments. If you haven’t heard of “interchange” this advice will save you hundreds, even thousands, in fees.