I have expert experience with the software development life cycle (SDLC). I have participated in SIT and UAT testing and used the testing environment and data to develop documentation and training materials.

I have excellent interpersonal communication, facilitation skills and can participate in a cross - functional team.

I have the ability to work cooperative and diplomatically with an extensive document review process.

I have also developed, written and implemented system and user security policies and procedures.

EXPERTISE:

Managed a LMS (Moodle)

Proficient with MS Office, Excel and Visio

Used Captivate to develop self-paced courses and Adobe Connect to run Instructor led classes

Current versions of MS Office and operating systems

Technical writer and technical trainer with expertise in business process re-engineering, design and change management. Experience in project coordination and technical editing and writing

System user security and installation polices and procedures for operating systems and applications

Highly skilled in the areas of process improvement, business analysis through documentation development and training tools. Ability to develop content using an e-learning and/or classroom process and design methodology

Demonstrated proficiency in analyzing organizational challenges, identifying opportunities and developing solutions. I am a critical thinker and can make difficult decisions. I also have experience and the unique ability to identify issues through assessments, needs analysis and project critical paths

TECHNICAL SKILLS:

Proficiency in MS Office, Excel and Visio Skills

Use of learning management systems

Documented change management, business process re-engineering and as is/to be processes

Utilized instructional design and adult learning theory to design courses including formulation of learning objectives, selection/recommendation of appropriate methods and media, and development of course content and learning assessments

Project manage development of curriculum and learning products; coordinate course development and production activities with subject matter experts assigned to individual projects, and coordinate with staff harmoniously at all levels of the organization to meet deadlines and manage projects effectively

Confidential

Trainer

Responsibilities:

Developed training materials for Confidential for conversion to new system

Edited existing PPT training materials to make them readable.

Developed new PPT training materials

Assisted with the delivery of Instructor led on-line training

Conducted UAT testing with Confidential SMEs.

Confidential

Technical Writer

Responsibilities:

Documented moving legacy apps to cloud

Planned, developed, organized, wrote and edited System Integration Documentation

Wrote initial client on boarding documentation

Developed and documented technical design specifications and procedures

Collaborated with technical team members (such as developers or testers) to clarify functionality for training documentation

Tested and confirmed the training environment was current and had appropriate training data

Provided training to state trainers to prepare them to deliver a training course for a new business system affecting end users across the state of California

Delivered live presentations and provided instruction during hands-on training on system functionality and end user training curricula

Assisted in assessing the preparedness of the state trainers for presenting the training curricula including their functional understanding of the new system, and their presentation and training skills

Confidential

Technical Writer/Curriculum Developer

Responsibilities:

Developed policy procedure for assigning security access for users.

Trained CA Departments of Education on implementing the security policies and procedures

Documented and trained CA state employees on the CalSTRS pension system/financial institution security policies and procedures

Key player in System Integration Testing (SIT) and User Acceptance Testing (UAT)

Worked with technical team to access Use Cases, Business Rules and screen mockups

Developed testing materials based on Use Cases and requirements gathering

Created training data and worked with data base administrators to assure that no sensitive information would display during training

Evaluate and establish the training program

Developing training plans using MS Project with deployment dates, training dates and end users to be trained

Design curriculum

Ability to work cooperative and diplomatically with an extensive document review process

Designed and delivered training to internal and external business users on tools developed to assist the County Offices of Education and the associated districts to produce reports that met business rules and reporting structure

JavaScript Requires
Sorry this site will not function properly without the use of scripts.
The scripts are safe and will not harm your computer in anyway.
Adjust your settings to allow scripts for this site and reload the site.