FAQs

Please click on any of the questions to see the answer.

SO WHAT IS CLIFFORD HOUSE?

It’s a new facility run by St Luke’s for anyone in Sheffield affected by an illness that has no cure. It’s different to the existing St Luke’s site on Little Common Lane as we don’t offer medical care or clinical treatment at Clifford House. There’ll be lots of different activities for people to take part in, as well as advice and information sessions. Or you can just drop in during our opening times and meet others and have a cup of tea!

WHEN IS CLIFFORD HOUSE OPEN?

Monday: closed

Tuesday: 10am-4pm

Wednesday: 10am-4pm; 5pm-7pm

Thursday: 10am-4pm

Friday: closed

Saturday: 10am-12pm

Sunday: closed

There are many different activities happening during those times or you can just drop in. There will also be some activities taking place outside of these times – take a look at our What's On guide for information on these.

CAN I VISIT OUTSIDE OF THOSE TIMES?

You are welcome to drop in to the house any time between during our opening hours, but unfortunately the house will not be staffed outside of those hours so there will be no public access.

WHO CAN USE CLIFFORD HOUSE?

Anyone in Sheffield aged 18 or over who is affected by an illness that has no cure. That includes the family and friends of people with these illnesses.

WHAT’S AN ILLNESS THAT HAS NO CURE?

It’s an illness that is going to get worse over time. So that includes illnesses such as cancer, incurable heart or lung disease, motor neurone disease and a range of other conditions. Please ask a member of the Clifford House team if you need clarification on this.

CAN I COME IF I’M ALREADY A PATIENT AT ST LUKE’S?

Yes, as long as you can meet your own care needs while you’re here, or bring someone with you who can help you.

WHAT ACTIVITIES WILL THERE BE?

There’s going to be lots of different activities, both indoor and outdoor. These include dancing, creative writing, cookery classes, sports quizzes and games, to name but a few! Take a look at our What's On guide for full listings.

HOW DO I BOOK AN ACTIVITY?

Booking is easy. The quickest and easiest way is to book online at www.clifford-house.eventbrite.co.uk – all you’ll need is an email address. You’ll receive an automatic reminder prior to the event and can simply display your ticket on your phone when you arrive.

Alternatively call in and see us at St Luke’s Clifford House, Ecclesall Road South, Sheffield S11 9PX on Tuesday, Wednesday and Thursday between 10am and 4pm.

DO I HAVE TO BOOK AN ACTIVITY?

We’ll ask you to book in for some activities so we can plan for the number of people attending. For others, you can just drop in. Any drop in activities are clearly marked in our What's On guide.

DO I HAVE TO ATTEND ALL THE SESSIONS?

No, but if you’ve booked in for a session and can’t come or decide not to attend, it’s helpful if you could let us know so we can offer the place to someone else.

DO I NEED TO BRING THE PERSON WITH THE ILLNESS?

No, Clifford House is open to anyone affected by an illness with no cure – which includes carers, relatives and friends.

DO I HAVE TO PAY?

No, it's all free of charge.

HOW DO I FIND CLIFFORD HOUSE?

Clifford House is on Ecclesall Road South, just past the turn off for Abbey Lane if you’re heading out of town. It’s not far from our existing site on Little Common Lane. You’ll see a distinctive pink sign just opposite the bus shelter. If you have a Sat Nav, the postcode is S11 9PX. Visit our Getting Here page for more details.

IS THERE PARKING?

Yes, there are parking spaces including some disabled spaces, at the front of the house.

CAN I GET THERE ON PUBLIC TRANSPORT?

Yes, bus numbers 81, 82, 215, 271 and 272 from the city centre will drop you right outside Clifford House. You can call Traveline on 01709 515151 for the timetable and information about buses from other areas, or Google ‘Travel South Yorkshire’ for a journey planner.

WHAT IF I'm STRUGGLING TO GET HERE?

We may be able to assist you in finding transport. Please call us on 0114 235 7650 to discuss your situation and options.

CAN I USE IT IF I LIVE JUST OUTSIDE SHEFFIELD?

Yes, we would be happy for you to come if you live just outside of Sheffield or are receiving treatment in Sheffield, although we may not be able to help with transport from your home.

WILL THERE BE FOOD AND DRINK?

Yes, hot and cold drinks are available all day and lunch will be provided either before or after your activity – all free of charge.

WHAT IF I HAVE ACCESSIBILITY ISSUES?

We have a lift to take you up to the top floor if needed, and we have accessible toilets. There are also disabled parking spaces. We won’t have any medical or nursing staff at Clifford House, so if you need help from another person then they will need to come with you.

WHAT IF I HAVE PARTICULAR MEDICAL NEEDS?

We won’t have any medical or nursing staff at Clifford House so if you need someone to help you with your care then they must come with you when you attend. You must bring any medication you need with you when you come. If you need urgent medical help when you’re with us then we would call an ambulance for you.

If you’re not sure whether an activity is suitable for your needs then you are welcome to come along and watch the activity to help you decide.

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