Monday, July 19, 2010

Brighthouse, yeah no....

Well after my last blog post you'll notice that I had a comment from someone at BrightHouse asking for information to see if they could be of help. I sent them my information and within a couple of days received a phone call form a customer service supervisor. She followed up with me a couple times to let me know what was going on but I only spoke with her once on the phone, and the other times she left a voicemail.

Now the last voicemail I received from her said that they they found the issue and were replacing a hub in the area to fix said issue. She stated that the replacement would be done by the end of the week and that I would receive a phone call form the area supervisor Bill Harris by sunday when the hub was supposed to be replaced. I was also told that I would receive a phone call from Bill Harris early on last week but never received a phone call from him. I was also told that the woman who I was speaking with was going on vacation until this past Sunday and would follow up with me on Sunday. It is no 6:15 Eastern Time and I have yet top receive a phone call from anyone, and guess what my internet speeds are still not what they should be.

Being that I was told things would be fixed by the end of the week and come saturday they weren't I called BrightHouse and was told there was work done in the area so they cannot confirm that this is an ongoing issue, so they would have to send a service tech out yet AGAIN to check the signal levels. While on the phone I mentioned I was supposed to get a phone call from Bill Harris to let me know where things were at..they looked at the account and told me that Bill Harris had called me on tuesday and told me he would follow up with me on Sunday......The only person from brighthouse I received a phone call from on tuesday was the customer service supervisor. So I asked the support person on the phone are they sure it says Bill Harris & they confirmed thats what it said. So not sure whats going on there.

So the service tech comes out Saturday afternoon and checks the levels and of course they are fine. While he is here I was commenting how this was an on going issue now for almost 4 months and that every time I call they want to classify it as a separate and new problem, the service tech states "Yeah we;ve been getting alot of calls for this area, and some of them we just ignore". WOW! I didnt say anything to him about that because I wasnt about to start any other trouble than I already have.

So once the signal level check was complete and no problems were found the service tech went out to the tab and checked the connections there, which were fine. Well since he couldnt find any issues and had his next service call one block over in my subdivision he calls someone and they told him it was an ongoing issue in the neighborhood. So the service tech gets told after and unnecessary documented issue in the area that he really shouldnt have been dispatched out here......WOW

I AM STILL NOT GETTING WHAT I PAYED FOR AND BRIGHTHOUSE IS NOTHING BUT A HOUSE WITH ITS LIGHTS OUT AT THIS POINT EVERYONE IS WALKING AROUND IN THE DARK AND HAS NO CLUE WHAT ANYONE ELSE IS DOING. SO NOW I AM GOING TO TRY AND GO UP THE CORPORATE LADDER.

If anyone reading this has a phone number or an email address of someone other than a customer service supervisor or call center please send it my way. Myself as well as the other in my subdivision would really appreciate it.