Smith Micro Software VZAccess Manager

Description

VZAccess Manager lets mobile employees stay on top of their business when they're on the road by bringing more of the office directly to their laptops. It conveniently brings together the remote access connections and business applications they need to stay productive in a single, easy-to-use control panel. Having access to almost everything they need in one place at the click of a button helps keep them more productive than ever.

It WAS useful, and then we stopped using the USB dongles in favor of mobile hotspots. Now the VZAccess Manager is only on the computer of the local tech that uses it to configure the hotspots for issue!
We had several complaints (software locking up, crashing, or not seeing devices) over the years of using VZAccess Manager. Calls to support were pointless since they had no clue what to do either.
Every time we add another mobile hotspot or enable same on a user's phone, the number of VZAccess "incidents" gets smaller and smaller.....

For the most part it works well. It's required to use if you have a Verizon USB modem. There have been a few instances where the USB modem was bricked because of a firmware update (through vzam) but not sure if this was due to a bad connection, bad firmware, or a vzam problem. Verizon immediately replaced the card, but that meant doing without for 24 hours.