The customs duties do not belong to our competence. It may occur that duties have to be paid on receipt of the parcel. About the current rates of customs duties in your country please contact local authority. To learn about international shipping, read more here. Goods will be dispatched within 10 business days after confirming the inventory of the product quantity you have ordered.

Handling precautions

Initiation:
Before first use, let it set in hot water for a few minutes. The curly ends will start straightening out as a natural reaction to water.
Hold it under running water before every use to have it damp.

Cleaning:
Carefully rinse it under running water. If needed, use your fingers to gently remove remaining matcha. Do not let the bamboo sit in water.
Do not use dishwasher, dryer or dish soap!

Storage:
Best way to store is on a Kusenaoshi (chasen holder) to help keep its shape. If you don’t have a holder, keep it looking upwards. Storing it that way may cause it to “close up”, straighten out. In that case, dampen it in running water and gently unfold it using your fingers. Never do that while dry!
Storing it in a too warm, dry place might cause the bamboo to split.

Lifespan:
The lifespan of a chasen depends very much on how it is handled and how frequently it is used. As soon as the ends of the straws start to break off, we recommend purchasing a new one, for the ends can even break off while preparing matcha.

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Sazen Reward Points

Please register or log in to collect points:

What are Sazen Reward Points?
In the Sazen Tea webshop registered and logged in users can collect points for each items bought. 1 point means 1 Yen, that can be used at the subsequent purchase.
The points to be received for a product can be found on the product page, and it grows when choosing bigger quantities.

When can I get points?
The registration and activation of the received points happens after the purchase.
By choosing the online payment method, it occurs after the successful transaction immediately, while when choosing the bank transfer or payment on delivery options, the activation occurs after the money has arrived to our bank account.

How can I use the points?
Points can be used at a later purchase to reduce the sum to be paid.
Registered and logged in users can redeem their points on the ‘Billing and shipping information’ page while confirming their purchase. Points can be redeemed for the net sum (Subtotal) of the basket, but they cannot be used for shipping costs or other additional costs.
There are no new points collected for the value of redeemed points.
Points cannot be exchanged to cash.

How long are points valid?
The received points are valid for one year. After each purchase or receiving points the expiry date is extended and is counted from the date of the last purchase.
Expired points cannot be revalidated, our system deletes them automatically.

How can I check my points?
After logging in, you can find yourcurrent point balance and the history of your points in the MySazen menu.

How can I get double points?
Every month we have five different products on our site that score double points. These products change on the first day of every month (12:00AM JST).
Don't miss the double scoring products of the month! Check them out now!