Customer Reviews

Regent Airways customer review

Review by S Walker (Bangladesh) 29th January 2014

I have flown with Regent a couple of times between Dhaka and Chittagong and Cox's Bazar and in general have found them to be OK although the air conditioning on their Dash 8 aircraft frequently doesn't work. However more recently I have twice flown with Regent on their new 737-400 aircraft fro Dhaka to Bangkok. However when they say new this actually means new for them as both aircraft are leased from other airlines and are actually starting to show signs of age. Only one of them has an onboard entertainment system which didn't work when I was on board and the other (seemingly older) aircraft actually still has ash trays in the arm rests which have been taped up to stop people from using them but on a lot of the seats the ash trays have been removed leaving a rather sharp and dangerous metal edge on the end of the arm rest. On my last trip from BK back to Dhaka the Pilot went AWOL and so were almost 2 hours late leaving BK. The meals on board are very typically Bangladesh and not good and of course you cannot get an alcoholic drink on board. The tea and coffee is also pretty bad. The FA's are for the most part friendly enough but efficiency is not their highpoint. However despite their shortcomings their prices are very good.

Cabin Flown

Economy

Value For Money

12345

Recommended

yes

10/10

Regent Airways customer review

Review by B Uddin (United Kingdom) 29th November 2012

Excellent round-trip between DAC-ZYL recently. Booked my tickets online in UK and everything worked well without the need to re-confirm tickets etc. I will certainly use this airline again in future.

Cabin Flown

Economy

Value For Money

12345

Recommended

yes

9/10

Regent Airways customer review

Review by Riaz Osmani (United Kingdom) 24th June 2012

Cox's Bazar to Dhaka non-stop and one hour flight on a Bombardier Dash-8-Q300 on June 12. Excellent webpage meant was able to purchase domestic Bangladeshi flights from the UK using a UK debit card. Customer service personnel in Dhaka very helpful over the phone when requested confirmed itinerary resent via email. Check-in a breeze. Nice cabin interior and smartly turned out FAs provided snacks and beverages. Flight left on time and arrived the same.

Cabin Flown

Economy

Value For Money

12345

Recommended

yes

8/10

Regent Airways customer review

Review by M Rahman (United Kingdom) 25th November 2010

DAC-CGP. Online booking available. On arrival at the domestic airport a Regent Airways porter carries your luggage to check in desk. Polite greeting from check in staff who handled process very efficiently enquiring about seat preference. Bussed to the a/c on air conditioned buses. Cabin crew polite and well groomed in their dark grey suits. Clean cabin good seat pitch and comfortable seats. The 30 minute flight includes a snack service consisting of a snack box and a soft drink. Punctual landing and baggage on the belt within 10 minutes of landing. Excellent flight overall.

Cabin Flown

Economy

Value For Money

12345

Recommended

yes

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