Xbox 360 App How-To Guide

How do I get Napster on my Xbox 360?1) From your Xbox 360 home screen select Apps2) Select Search Apps3) Enter Napster in the search field4) Select Napster5) Select InstallBack to the top

How do I sign in?Already a member?1) Launch Napster on your Xbox 360 to get your activation code2) On your PC go tohttp://www.napster.co.uk/xbox/activate3) Enter your activation code4) You're automatically signed in

How do I uninstall the app?1) From the Xbox 360 home screen, go to System2) Select Settings3) Select Storage4) Select the storage device you downloaded Napster to5) Select Games And Apps6) Select Napster7) Select the Napster file8) Select DeleteBack to the top

TroubleshootingThe Napster app doesn’t respondIf the Napster app doesn’t respond to input, delete the app and download it again:1) From the Xbox Dashboard, go to Settings and then System2) Select Storage3) Select your primary storage device (most likely Xbox 360 Hard Drive)4) Select Games and Apps5) Find and select any items that refer to Napster6) Select Delete7) Return to the Xbox Dashboard8) Go to Browse Apps and select Napster9) Select Confirm Download to download and install the appBack to the top

Error messagesYou might get one of these errors when you try to access music in the Napster app:

Sorry, Napster isn’t available right now. Please try again later. For more information, go to www.xbox.com/status.To resolve this issue, follow these steps:1) Go to the Xbox Service Status page to check if there’s a current issue2) If you continue to get the error, delete and reinstall the Napster app3) If these steps didn’t resolve your problem, contact Xbox Support

Oops! Account In Use. Your music has paused because your account is in use from another location. Please select play to resume listening.This error can occur if you try to stream Napster music on two devices at the same time using the same account. You can only stream Napster from one device at a time per account.To resolve this issue, follow these steps:1) You must stop streaming Napster content on your second device to play the content on your Xbox 3602) Select OK to close the message box3) Select Play to pause the content on your second device

Sorry, the item is no longer available. You can either close Napster or return to the Xbox dashboard or you can continue on to the Napster home page.No songs are currently available for this album.This issue can occur if the copyright holder has removed the music from Napster.To work around this issue, return to the previous menu and select different music.

You have reached the maximum skips allowed for this radio. Please try again later.You can't skip some Napster music. To work around this issue, do one of the following:1) Let the content play2) Press B to go to the home screen, and then select a different station

Update Your Billing!Your account is on hold because we couldn’t process your payment.Please go to account.napster.co.uk on your PC, tablet or phone to update your information.

Subscribe to Napster!You need an active Napster subscription to use this service on your Xbox.Sign up for a free trial from your PC or phone here.

Your account is suspended.Your trial has expired or there was a problem charging your credit card.To resolve this issue, log on to account.napster.co.uk and update your billing information.Back to the top