Totally liars, and cheats. Tried to buy an property from them however the property was being rented at the time, as this was going to be my home and not an rental we had to ask the renters to move out before the mortgage company could process start as it was in the T&C of the mortgage. Soon as we told this to Allen Crane was no long interested as they would loss there rental income. I contacted sellers lawyer and the seller was still interested to sell to us, however Allen & Crane tried ... read full review

Stay away from them, they are fraud and can't be trusted. We were renting out a commercial property through them and our very first question was if we can sell cars from the premises advertised. We were given assurances that they have spoken with the landlord and they have no objection to car sales. As soon as we paid the rent deposit and Allen Crane fees, we were told that landlord wouldn't agree on car sales. We had to pull out of the lease and since we have managed to recover rent deposit. Bu... read full review

Avoid at all costs. Scott in person comes across well and at first appearances seems trustworthy. However as a landlord we received absolutely no response to any queries asked by either phone, email or post and I was consistently lied too 'yes your tax invoices are in the post, i've sent them by email etc etc'. He even overcharged at the end of the contract which given I was out of the country was very difficult to fight. Avoid at all costs as a tenant or landlord... read full review

I am totally astounded a the lack of response. They appear to have some very good properties listed but getting information is impossible. I have emailed three times and spoken to them 4 times.
They claim to have sent the information in the post and cannot understand why I am not receiving the information. I have also given my email address for information. I have given my phone number for a call back to arrange viewing. Amazing that my email provider, Royal Mail and BT have all failed to w... read full review

NOT RECOMMENDED!!!!!!!For the money on deposit is arrived home and was ahead of time but how to give a deposit is no longer answer the phone. We had to stand up for our money and even steal from. We received a check for £ 200 less than was agreed.... read full review

What agent could do to change your mind?

NOT RECOMMENDED!!!!!!!
For the money on deposit is arrived home and was ahead of time but how to give a deposit is no longer answer the phone. We had to stand up for our money and even steal from. We received a check for ‚£ 200 less than was agreed.

Interesting to read these reviews, 5 star reviews from Landlords and 1 star reviews from Tenants, that just about sums it up.
I could write a book on the problems we had with Allen & Crane as tenants, you wouldn\'t believe some of what we went though. In short, they are enthusiastic and helpful at first but you very soon learn that they would tell you the world was flat if it meant getting a sale.
Once you sign on the dotted line it is a different story, you wont get hold of them easi... read full review

To arrange a first viewing was difficult. Called 3 times no answer. Left a message, no response. Husband calls and makes first viewing instead.
Met agent at viewing. All fine, however, Scott had no problem divulging the number of failed offers on the property and the amounts of those offers.
Attempted to arrange a second viewing, called numerous times and left several message and no response to any of them. Finally caught someone in the office and was told we could view property but in f... read full review

What agent could do to change your mind?

Answered the phone more often.
Responded to answer phone messages.
Given feedback when due.

I was recommended by a friend to try Allen & Crane Estates and I\'m glad I did, very positive and enthusiastic from the start, had plenty of viewings in the first two weeks and finally achieved a sale, had good communication throughout the sale and completed this month.
I would heartily recommend they to my friends.... read full review

I am trying to organise a viewing with them and after 2 days of tying I gave up. There is a house advertised on rightnove which I am interested to buy, and they can\'t be bothered to come back to me. The communication is nil. I feel sad for those who are trying to sell it as this agency just cannot be bothered to even try!!!!
Since takes 2 days to come back to me, I am scared to think how the actual transaction would be like!
I am very disappointed and gave up trying!... read full review

What agent could do to change your mind?

first the agent could have called me back as they promised and not to mention to all my messages that I left on the voice mail. They just don\'t seem reliable enough to do this kind of job. I feel frustrated for even trying. That is a waste of my time!

Absolutely disgusting. Unprofessional. Abusive. Lazy. Will try anything they can get away with.
Have had nothing but problems even before we moved in. If you like stress and chasing people to do their job then by all means this is the agent for you.
But if your smart you will STAY AWAY! wish i had looked at this website and spoken to local people before i had moved in.
Every one i have spoken to that knows this company has not said one good word about them.
Do your research first people!... read full review

What agent could do to change your mind?

Hire someone else that can actually answer the phone, be in the office all day, reply to e-mails and manage repairs. Simple as that! Two people to run one estate agents is CLEARLY not enough.

ABSOLUTELY AWFUL!!
broken promises, 6 month contract and nothing got fixed properly, door handles got fixed and have since come off twice, mould still in the bathroom, their way of fixing our broken window was to screw it shut so now we cant even open it. Flat wasnt even cleaned when we moved into it, washing machine flooded the carpet, refused to sign conract untill it was done. They didnt even chage the dates of the contract and still expected us to pay for a week we hadnt even lived in yet... read full review

What agent could do to change your mind?

imcompetent, unproffesional, ignorant, lazy, rude and unhelpful.
They could do their job at the end of the day. But no. They ignore you then make you out to be the one in the wrong cause you pay the most expensive rent in the area and cant even have a bath without Mr mould joining in.

Attached Files

All very strange how you seem to know all this FALSE INFORMATION.
I'm guessing Kate spends her time trawling review websites trying to SALVAGE the Allen & Crane name instead of replying to e-mails and answering the telephone...... Hmmm? ...

I completely agree.........we have had 6 months of utter bullcrap from them, barely respond to my emails, calls and voicemails. Havent stuck by their part of the contract, havent fixed anything tey said tehy were going to, had no off peak hot water for 5 months oh wait, no 6 months. Gave us the wrong electric key at a cost of 50 quid a week...now have the correct electric key at the cost of 20 a week,,,,so we wasted 120 quid A MONTH on electric due to their imcompetance. We are STILL waiting for ...

I have been with Allen & Crane Estates for over three years now and have found them approachable and very hard working. My house has always been tenanted and rent always in on time. Invoices sent on time and updates frequent and meaningful.
Very very good agents whom I can heartily recommend.... read full review

We sold our house last April with Allen and Crane. Scott and Liz were both extremely professional and did everything possible to make our sale go through smoothly. Unlike many other agents they saw to all the viewings rather than taking the commission and letting us sell the house.
We found them so helpful we recommended them to our friends.... read full review

When viewing the flat initially Scott turned up an hour late, I had to keep ringing the agent to get updates on when he would arrive.
The inventory was never done, the landlord changed but Allen and Crane failed to notify me and the payments went to the wrong landlord.
Took 2 months to send a plumber to fix a leaking toilet.
After vacating the property took over two months to get my deposit back.
... read full review

I totally agree with what you have mentioned. The service provided by these estate agents are terrible. We went through a tough time after taking a property from them.
They never take immediate action to our problems and never communicate. ...