Seattle Coffee Direct

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Ripped Off/Multiple Unauthorized Charges

By JamieInMichigan - 04/02/2009

EVANSTON, ILLINOIS -- 4/1/09. This is the biggest scam ever! First, it cost me $25 for 2 mugs, 2 travel mugs, and one bag of coffee, which wasn't a bad deal. The scam was that the company IMMEDIATELY started CHARGING me for shipments of coffee every 2 days, charging my debit card $38.95 3 times within 6 days! I called immediately and told them that I didn't order all that coffee and I wanted the charges credited right away. I still have NOT received my credit of $116.85! Every time I call, which has been MULTIPLE times, I am told "It takes 10-14 days to receive a credit." And, not one person I have talked to had an EXPLANATION why they were CHARGING MY DEBIT CARD MULTIPLE TIMES!

Well, it didn't take 10-14 days for them to receive the MONEY THEY STOLE FROM ME! I did not order their products then decide that I did not want them! Instead, THEY JUST CHARGED MY CARD 3 TIMES FOR COFFEE I THAT I DID NOT ORDER! I called again tonight and left a message on their machine again! They NEVER call back. So, I will call in the morning again! BEWARE OF SeattleCoffeeDirect.com, THEY ARE HUGE SCAM ARTISTS. They should NOT be allowed to do business!

4/2/09. Just a follow up warning to all those who have been victims of unauthorized charges... I just wanted to share with everyone the other names SeattleCoffeeDirect.com uses to charge our credit and debit cards. These are the following names they used to charge my debit card: Metro Coffee Roast, Bellezza Coffee, CoffeeRoastersDirect.com, and SeattleCoffeeDirect.com.

Also, I did make a complaint to the Illinois Better Business Bureau on 4/1/09. The website address for complaints is: www.Chicago.bbb.org and email is: info@Chicago. bbb.org. Phone (312) 832-9985 and Fax: (312) 832-9985. If anyone is interested in SeattleCoffeeDirect's address it is: SeattleCoffeeDirect, 990 Grove Street, Suite 204, Evanston, IL 60201 and customer service is 1-888-217-2233 from 10 am - 6 pm Monday through Friday. I hope that everyone on here will make a complaint to the BBB of Illinois about these SCAM ARTISTS!

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Seattle Coffee Direct Rip Off!

By elillie - 04/16/2009

This company advertised something different than what was sent. It said a free COFFEE grinder would come with the beans. This company over charged for what was sent, and has terrible customer service, denying this advertisement of a grinder free. This company sent damaged product - as one of the coffee cups (generic white, no name, Dollar General looking cups) was broken... I didn't even order them anyway... And I guess they were sent instead of the grinder???

What the heck do I do, smash the beans with the bottom of the already broken cup??? Without the free grinder part of the advertisement I WOOULD NOT have purchased the WHOLE BEANS I would have gotten it already grinded!!!! So a complete disappointment order..... absolutely nothing was right about it!

ALSO THEY DID NOT SEND CONFIRMATION TO THE COMPANY THAT GIVES ME THE FREE WII, SO I GOT NO CREDIT!!! SO I BASICALLY THREW MY MONEY IN THE TOILET!!! It was not worth all the phone calls to try to fix everything cause they didn't do anything for me, no refunds no credit no confirmation, no grinder, no nothing! Stay away from this offer!!!!

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Bad coffee

By dogface - 04/25/2007

GARDENA, CALIFORNIA -- Seattle Coffee Direct is rip off. Have charged me for coffee and have kept sending it to me and I do not want it. Have even sent it back in mail. E-mailed when I could and asked them to stop it. Still sent coffee. This was some sort of introductory special to win something. A rip off. Now, I cannot e-mail company. A ripoff! Idelia

Company Response 11/25/2008:

Dear Idelia,

I apologize for the trouble you have had with my company, Seattle Coffee Direct, and I believe I can help you to rectify this situation. Please call to speak to a customer service representative at 888-217-CAFE as soon as possible. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably terminate your membership and provide refunds. To better understand the charges to your account, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.

I take all the blame for being stupid and responding to an online survey. The promotional offer was 2 lb of coffee plus a coffee grinder for $9. It sounded like a good deal. Somewhere in the fine print was a $25 membership fee. I was charged $34.00 on Jan 30. I went online to check my credit card bill and saw this charge plus another on Feb 7. I called immediately to cancel. The coffee is lousy and definitely not worth $17 per lb. I have seen numerous complaints online and they apparently charge for coffee much more often than once every 30 days.

I am going to call again and tell them that they are no longer authorized to charge my card and if there is another charge, I am going to file a police report for theft. I am also going to call my credit card and hopefully block any future charges. Apparently these people are crooks. I have a subscription with Gevalia and the coffee and the service is great.

Company Response 11/25/2008:

I apologize for any problems you have encountered with Seattle Coffee Direct. If you need any further assistance, please call 888-217-CAFE and a customer service representative would be happy to help you. For further clarification, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.

TUCSON, ARIZONA -- I bought coffee from this Seattle Direct place and was charged $ 36.95 for one charge plus another charge for $34.95. The original come on was for 2 bags of coffee and a grinder. One bag of coffee was awful (dry) and the other one (expresso) was delicious. I will be trying to contact them today when I get home, but am not feeling very confident after reading the other complaints...

Company Response 11/25/2008:

I apologize for the trouble you have had with my company, Seattle Coffee Direct, and I believe I can help you to rectify this situation. Please call to speak to a customer service representative at 888-217-CAFE as soon as possible. If you are unable to reach a representative, you can also email me directly. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably terminate your membership and provide refunds. To better understand the charges to your account, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.