Customer complaints

From time to time, when bookings don’t go to plan, we might receive complaints from customers regarding your service. We will pass these complaints on to you to, so that you can come to an amicable conclusion with the customer yourself.

However, to ensure that all complaints are treated seriously, we require a confirmation email that an investigation into the complaint is being made within 48 hours of sending the complaint over. Failure to respond within this 48 hour window may result in minicabit taking the customers side, so please return any information to us upon request as soon as possible so we can reach a quick and fair decision.