Job Purpose / Summary: The sales
representative will work cooperatively with outside sales, other members of the
distribution team, as well as the entire organization to grow existing
customers, create new customers and meet or exceed monthly sales quotas at the
appropriate gross margin while increasing customer satisfaction.

Key Roles:

·listening
to customer requirements and presenting Products appropriately to make a sale;

·maintaining
and developing relationships with existing customers in person and via
telephone calls and emails;

·cold
calling to arrange meetings with potential customers to prospect for new
business;

·responding
to incoming email and phone enquiries;

·acting
as a contact between Wananchi Group and its existing and potential markets;

·feeding
future buying trends back to the company for decision making purposes;

·Attending
team meeting and sharing best practice with colleagues.

Skill & Experience Required

·Higher
Diploma or Bachelor Degree in Sales & Marketing

·Computer
Literate

·1
year plus in sales or customer service

Job
Title: Telesales Retention Agent

Department:
Commercial Cable

Location: Nairobi, Kenya

Employment
Status / Type: Full Time

Position
Reporting to: Team Leader

Job
Purpose / Summary: The main
responsibility of a retention agent is to win back and retain customers already
acquired by the company who have been inactive for more than 90 days, as well
as work cooperatively with the entire organization to retain existing
customers, meet or exceed monthly sales targets whilst increasing customer
satisfaction.

Key
Roles:

·Make outbound calls to inactive
customers over 90 days, whilst listening to customer requirements and
presenting products appropriately to make a sale, whilst informing the customer
on current product features, service promotions, billing, charges, and product
value.

·Challenging any objections with a
view to getting the customer to buy

·Respond to incoming telephone
inquiries

·Review their own churn performance;
aiming to meet or exceed targets

·Feeding future buying trends back to
the company for decision making purposes via daily feedback reports

·Ensure that completed disconnections,
transfers and seasonal downscale requests are updated to customer accounts by
escalations done in timely manner

·Gain a clear understanding of
customers' requirements; and

·Attend team meetings and sharing best
practice with colleagues

Academic
Qualifications:

·Minimum of Diploma certification

Experience:

·Entry level position

Skills
and Competencies:

·Familiarity with the industry
dynamics in the country

·Analytical and organization skills

·Strong Communication skills

How
to Apply

Interested and qualified candidates to submit their application including a
detailed CV,day time telephone contact torecruit@ke.wananchi.com with a
subject line Telesales Retention Agent on or before 12th December 2017

Wananchi Group is an equal opportunity employer and will offer competitive
remuneration and benefits to the right candidate.