Privacy Policy

Transcend Information, Inc. and its affiliates ("Transcend") will collect, process, use and protect your personal and non-personal information, pursuant to the Privacy Policy (the "Policy"). Please carefully read the Policy. By using Transcend official website (the "Website"), the services, or providing Transcend with your personal and non-personal information in any way, you will be deemed to have understood and agree to the Policy.

What information does Transcend collect?

“Personal information” shall mean any information that can be used to identify or locate an individual directly and indirectly, including, without limitation, name, date of birth, telephone number, address, email address, account number, ID number, and credit card information.

“Non-personal information” shall mean any information that does not by itself identify or locate an individual, including, without limitation, gender, age, language, location, interest, IP address, browser type and product information. Transcend may collect or record such information, but would not use it to verify your identity or correlate to your personal information.

When you voluntarily disclose additional personal information, without being prompted by Transcend, in the chat rooms, discussion forums or otherwise of the Website, the Policy does not apply to such information.

How does Transcend collect information?

Providing your personal information is not a prerequisite for browsing or using the Website or the services, Transcend will need your personal information for identity verification and service availability only in the event that you use specific services, such as product ordering, membership registration, downloading product information or software, participating in recruitment, looking for customer services, providing opinions, joining customer surveys or commercial activities hosted by Transcend, product verification and registration, and/or otherwise. The submission of your personal information is voluntary, and however, your choice in not providing it may result in disqualification.

Transcend may collect your personal information from the related distributors, retailers, agents or partners, and will process, use and protect such information in accordance with the Policy.

Transcend will not require you to provide sensitive personal information, and further requests that you do not provide Transcend with such information. Any such information you do provide to Transcend of your own volition will also be processed, used and protected in accordance with the Policy.

How does Transcend process and use information?

Unless otherwise required by applicable laws or governmental or judicial orders, or it is necessary to establish or preserve a legal claim or defense, or to prevent fraud or other illegal activities, Transcend will not process or use your personal information beyond the purpose of collection, and will not trade, exchange with or lease any third party such information. In order to accomplish such purpose, Transcend may further provide your personal information, wholly or partially, to the related distributors, retailers, agents or partners, and will use its reasonable efforts to make them offer protection for such information no less restrictive than those set forth in the Policy.

Information Preservation

Unless the applicable laws or regulations set a longer or shorter time period, Transcend will retain your personal information for a time period required to fulfill the purpose of collection. Transcend will discontinue processing or using your personal information when such purpose no longer exists.

Your Rights

You may review and edit your personal and non-personal information by accessing the Website with your account name and password to ensure accuracy. Transcend may keep records of changes you have made for data completeness and inspection convenience.

In order to ensure that your personal information is completely managed and secured, please be aware that:

You have the right to determine whether your personal information is collected, processed and used.

You have the right to check, review, correct and supplement your personal information at any time by accessing the Website with your account and password.

You have the right to request for duplications of your personal information retained by Transcend, and Transcend in accordance with the applicable law may charge a reasonable handling fee to cover the cost.

You may have the right to request that Transcend deletes your personal information which its retention is not required by the applicable laws.

Information Transfer

When you submit your personal information to Transcend, you understand and agree that such information would be transferred among servers set up by Transcend worldwide.

Cookies and other technologies

In order to improve the quality of the Website, and even customize the services to you, Transcend will use cookies or other technologies to collect your browsing history, including, but not limited to, IP address, time spent on the Website or any web page thereon, the browser being used and the web pages being browsed. The data will not be used for identification, and will be treated by Transcend as non-personal information unless otherwise required by applicable laws.

Cookies are bits of electronic information generated by web servers and stored on the users' hard drive, and you may refuse the use of cookies through a proper setting on your browser. By disabling cookies, you may as a result not be able to enjoy the full function of the Website.

Commercial materials

Transcend will only send the commercial materials about products, promotional events, benefits and otherwise to you, if you elect to opt-in the newsletter service. You may at any time unsubscribe the service by accessing the Website with your account and password, and Transcend will complete the process in a timely fashion upon your request. However, due to system limitations, it may take Transcend a few days to complete the setup.

Please contact Transcend with the below mentioned email address if you still receive the newsletter after the unsubscription.

Security

For safety assurance, Transcend will strictly comply with the Policy, and take proper precautions to protect your personal information against unauthorized access, alteration or destruction. Please understand that Transcend may not guarantee the security on the internet, and be sure to update the anti-virus and safeguarding software on your computer from time to time. Furthermore, you should keep your password safe, regularly change it, and avoid using a common and easy one.

Third-party Site

The Website may contain services of third-party site or links thereto, and the Policy does not apply to the information and data collected and processed through such sites. Transcend shall bear no responsibility and liability for the materials on or about such sites.

Children

Without the consent of their parents or guardians, Transcend does not knowingly collect personal information from children. Once learning that, under notification or self-detection, such unauthorized information has been collected, Transcend will take action on the removal.

Privacy Policy Revision

Transcend will update or amend the Policy at any time, and the version posted on the Website shall prevail. If you continue using the Website or the services after the new version issues, it is deemed that you have read, understood and agree to such version.