STEMCELL Technologies Inc. is a privately-owned biotechnology company based in Vancouver that helps power leading-edge life science research around the world. Scientists performing stem cell, immunology, cancer, regenerative medicine and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, ancillary reagents and contract assay services. We create novel, useful, standardized products of unfailing quality and deliver them to more than 70 countries via our many regional offices plus distribution centres in Vancouver, Seattle, Grenoble and Singapore. Driven by our love of science and our passion for quality, we see ourselves simply as “Scientists Helping Scientists” – standing by our customers to provide outstanding products, technical support and training. We have over 1000 science-oriented employees globally, including 250 PhDs/MScs, with most others holding a BSc or engineering degree. STEMCELL is proud to be the largest Biotechnology employer in Canada.

Job Description Summary

The Product and Scientific Support Assistant will work as part of the team that is responsible for providing product and scientific support to new and existing customers, as well as Distributors and Sales staff. This includes answering phones, providing prompt responses to customer queries, receiving and investigating basic product complaints, and providing departmental administrative support. This position is responsible for maintaining the highest standard of customer service in a fast-paced and dynamic department with opportunities for growth and development.

Formation et qualification:

Minimum BSc degree in a life science such as cell biology, biochemistry, or molecular biology. Experience in the field of stem cell research is an asset.

Proven customer support experience or experience as a client service representative.

Administrative experience within a research environment or biotechnology company would be an asset

Excellent verbal, written, and interpersonal communication skills. Energetic and enthusiastic with a proven ability to contribute to a positive working environment.

Strong organizational and time management skills accompanied by good judgment in order to prioritize, multitask and work independently in a fast-paced, positive work environment.

Prepare and distribute meeting minutes for weekly global Education and Product and Scientific Support meeting.

Complete personal and annual goals on a quarterly scale, as defined by Manager.

Execute ad-hoc projects and tasks as determined by Manager.

Informations additionnelles:

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative and dynamic environment. We offer a competitive salary, excellent benefits and significant career development opportunities. If you are interested in this challenging and rewarding position, please visit our website at https://jobs.stemcell.com apply.