The film tells the deeply personal and emotionally painful story of three families (two from Minnesota and one from South Carolina) whose loved ones were seriously harmed during these episodes. One of them was seriously injured, another died as a result, and the third was sexually assaulted by another resident. Their family members share their feelings and thoughts about these traumatic incidents and the ways in which they devastated their families.

They ask that the harm experienced by their loved ones will not be in vein and that lessons will be learned from these incidents in order to realize the human right of other vulnerable and frail elders to live in a safe care environment.