Special Instructions: When you fill out your application please specify "TelCo Interest" in the additional information section of your application. If you already have an application on file with us, please note "TelCo Interest" in the additional information section of your original application. This is an opportunity to become an independent contractor with Working Solutions.

The Client

Our FORTUNE 100 client sets a high standard for sales and service to its customers. So do we. We’re looking for skilled professionals who can understand the business, master the technology, and deliver great service—call after call, customer after customer. We’ll pay you well to do it—right from your home. And as an agent, we’ll invest in your on-demand education—with no cost to you.

The Work

Taught by professional educators, the on-demand instruction for this client takes several weeks—for which you’re paid. This work isn’t for everyone. It takes the ability to muti-task and interact with several different applications simultaneously. Because of business demands, we need agents who want to work more than 20 hours a week—all from their homes.

The Rewards

The more hours you pick up, the more money you make. When you figure in achieved incentives, it can add up. For this client, expect a $10.20-$16.80 equivalent plus some great incentives. What’s more, there are benefits beyond your pay and incentives, which is the money you don’t spend as an independent agent. In fact, it’s estimated at-home workers save annually $2,000 to $7,000 in transportation, clothing and other costs as reported the professional job service FlexJobs, citing an Inc. magazine 2013 survey. And don’t forget your working space write-offevery year come tax time.

The Details

On this program agents will handle all aspects of customer service and billing inquiries with courtesy and professionalism with the objective of providing one call resolution. Agents will be expected to cross-sell and retain the customer’s business.

There is a wide range of program hours to accommodate all needs: 9:00 am to 8:00 pm (Central time), Monday through Friday. Agents will need to provide a minimum of 20 hours per week during the client’s operating hours.

All agents accepting this program must successfully complete a background check and drug test.

Qualifications:

Sales Skills: Agents will offer additional products where appropriate based on call flow and customer needs.

Critical Thinking: Agents must be comfortable with and able to work through multiple types of customer situations, be able to find solutions to customer concerns with a focus on quality and business retention.

Multi-tasking: Agents must be able to operate multiple systems simultaneously, while maintaining constant communication with customers.

Availability: Agents will need to provide minimum of 20 hours per week on this program during the client’s operating hours (noted above).