FitReserve FAQs

What is FitReserve?

FitReserve is the premier multi-studio fitness membership that allows
you to mix and match classes from a curated selection of the top
studios in New York City, Boston, and Washington, DC
at over 50% off retail. FitReserve provides access to full studio
schedules and peak class times, plus access to exclusive insider studio
and partner perks, events and more.

How many classes are included and how much does a membership cost?

We currently offer 4 plans tailored to your level of activity: Sampler
Plan (3 classes/month), Starter Plan (5 classes/month); Gold Plan (10
classes/month); and a Platinum Plan (20 classes/month). See
pricing for New York City plans here, pricing for Boston plans here, and pricing for Washington, DC plans here.
Select studios are only available on the Gold and Platinum plans.

Do you have a mobile app?

Yes, once you become a member, you can
download our iOS app here
to reserve classes on the go. We do not have an Android app at this
time.

Do you have a referral program?

Yes, for each friend you invite who joins the FitReserve Gold or
Platinum Monthly Plan and remains an active member for at least 2
months, a $50 credit
will be applied to your account after their second month. Your friend
will receive $50 off
his or her first month. Discount only applies to new members. Note
that you must be on the full price Gold or Platinum Monthly Plan in
order to receive referral credit. Does not apply to Prepaid or FlexPack
Plans.

What studios are included?

A list of our New York City studios is included here, a list of our Boston studios is included here, and a list of our Washington, DC studios is included here.
Studio partners subject to change at any time. Note that Barry's
Bootcamp is only available on the Gold and Platinum Plans in NYC.

Where are the studios located?

Click here to see a map of our New York City metro studio partners, click here to see a map of our Boston metro studio partners, and click here to see a map of our Washington, DC metro studio partners.

You can take up to 4 classes at each studio each month. Mixing up your
workouts helps prevent plateaus and trying new studios and classes
keeps your workout routine fun! Please note, if a studio has more than
1 location, you can attend that class provider's classes up to 4 times
per month across all locations, not 4 times per location.

What is the difference between a FitReserve monthly membership and the FitReserve FlexPack?

The FitReserve membership is a monthly auto-renewing membership that
allows you to book 3, 5, 10 or 20 classes per month depending on your
membership level. You can save up to 50% off studio drop-in rates but
unused classes do not roll over. With the
FlexPack
you can save up to 25% off studio drop-in rates and you can take up to
10 classes at any time within 6 months of purchase.

Yes! FitReserve is the perfect gift for the fitness lover in your life.
Click here
for details and to purchase a gift card.

How do I reserve a class?

You can search for classes by workout type, location, date and time.
Once you've found the class you want to attend, click "Reserve" and you
will receive a class reservation confirmation email. It's that easy!

How long is a FitReserve membership cycle?

Each FitReserve membership cycle is one month in length beginning on
the date of purchase, and will automatically renew on the same day each
month unless purchased on the 31st of the month in which case you will
be charged on the last day of the month, regardless of how many days
are in the month. For example, if you purchase your FitReserve
membership on October 15th, your membership will auto-renew on November
15th. If you purchase your subscription on October 31st, your
membership will auto-renew on November 30th. Unused classes do not roll
over into the next membership cycle.

What is your class cancellation policy?

Studio cancellation policies vary from 1 hour to 24 hours prior to
class start times, depending on the the studio. Check studio schedule
pages and class confirmations to view studios' cancellation policies.
If you do not cancel within the specified cancellation period, the
class will still be counted towards one of your allotted classes and
you will be subject to a $5 late cancel charge on the 3 and 5 class
plans, $10 on the 10 class plan, and $15 on the 20 class plan. If you
do not cancel a reservation prior to class and do not attend, you will
be subject to a $20 no show fee. Many classes have waitlists so if you
can't make a class, please make sure to cancel in advance in order to
allow others to take your spot. Please contact
info@fitreserve.com
(not the studio) with any cancellation issues.

Can I put my membership on hold?

Yes, you can put your membership on hold by clicking "Hold" in your
Account Settings. While you are on hold, you will be charged
$9.99
per month (or partial month) and any existing reservations for classes
that start after you put your membership on hold will automatically be
canceled. You can take your account off hold at any time and no
reactivation fee will be charged when you return to your membership.
When you take your account off of hold, you will have the same number
of classes and days remaining in the billing cycle as you did before
putting your account on hold.
FitReserve Plus
plans cannot be put on hold.

Can I change plans after joining?

You can upgrade your plan at any time by emailing
info@fitreserve.com
but you cannot downgrade after your billing cycle has begun. If you
would like to downgrade for the future, just email
info@fitreserve.com
before your next billing cycle begins and we would be happy to change
your plan beginning next billing cycle.

How do I cancel my membership?

Cancel your membership at any time by going to "My Account" and
clicking cancel. Cancellations cannot be carried out by customer
service. All payments are nonrefundable and there are no credits or
refunds for partially used membership periods. Following any
cancellation, you will continue to be able to reserve classes through
the end of your current billing period.
Please note that there is a
$49
reactivation fee if you wish to return to FitReserve in the future.

Are there any additional class fees?

Nope, your FitReserve membership covers the fees for up to 3 classes
per month for the Sampler Plan, 5 classes per month for the Starter
Plan, up to 10 classes per month for the Gold Plan and up to 20 classes
per month for the Platinum Plan. Please note, however, that your
membership does not cover studios' fees for mat rentals, water, towels,
shoes, etc. that are not included in regular class fees.

How do I access insider perks?

We will start emailing you details with special offers and redemption
instructions for studio and partner perks once you begin your second
month of your FitReserve membership. Note that some perks are
market-specific. Stay tuned as more perks will be added soon.

Can I use my membership in other cities?

Currently you can only use your membership in the market where you
purchased it. However, we will be adding this functionality soon so
stay tuned!

I am a class provider in the
New York City, Boston, or Washington, DC
metro area and would love to add my classes to FitReserve...how do I do
that?

We are actively adding new classes and studios every day and FitReserve
is a great way to attract new customers, fill your classes and market
your studio. Email us at
info@fitreserve.com
and we would be happy to
discuss adding you to our platform!

FitReserve Plus combines the best of the gym world with the best of
boutique fitness in one convenient all-access membership.
FitReserve Plus
provides
unlimited
access to over 100 New York Sports Clubs (“NYSC”) gyms in the New York
Metro area, over 25 Boston Sports Clubs (“BSC”) gyms in the Boston
Metro area, and 10 Washington Sports Clubs (“WSC”) gyms in the
Washington, DC Metro area, PLUS access to 3, 5 or 10 classes per month
through FitReserve’s studio partners.

How much does it cost?

See pricing for New York City FitReserve Plus plans
here,
pricing for Boston FitReserve Plus plans
here,
and pricing for Washington, DC FitReserve Plus plans
here.

Can I take classes at NYSC, BSC and WSC gyms?

Yes! You are entitled to unlimited monthly visits to NYSC, BSC and WSC
gyms and classes in addition to your FitReserve studio credits!

Can I use my FitReserve Plus membership in other cities?

You are entitled to unlimited monthly visits and classes at
participating NYSC, BSC and WSC gyms, but your FitReserve studio
credits are only applicable in the market where you join.

How often can you attend each location on the FitReserve Plus
membership?

You can attend NYSC, BSC and WSC locations as many times as you would
like per month and you can attend each FitReserve studio partner up to
1x per month on the
Sampler Plus
plan and up to 4x per month on the
Starter Plus
and
Gold Plus
plans. Please note, if a studio has more than 1 location, you can
attend that class provider's classes up to 4 times per month across all
locations, not 4 times per location.

Which NYSC, BSC and WSC locations are included as part of the
FitReserve Plus membership?

All NYSC, BSC and WSC locations are included, with the exception of
their Elite clubs (FiDi, 23rd & Park and 91st & 3rd in New York City;
and The Boston Racquet Club, Waltham and Wellesley in the Boston Metro
Area) and their Flagship location (Astor Place in New York City).
Studio partners are subject to change at any time.
Please note that Barry's Bootcamp is only available on the
FitReserve Gold, Platinum
and
Gold Plus
plans in NYC.

Upon joining, you will be sent a FitReserve Plus membership
confirmation email and granted access to FitReserve classes to reserve.
You will be granted immediate access to classes offered by FitReserve
studio partners; however,
your NYSC/BSC/WSC membership will not activate until 48 hours after
joining FitReserve Plus.
In order to activate your NYSC/BSC/WSC membership, go to your nearest
NYSC/BSC/WSC location at any time after 48 hours from joining and
present your FitReserve Plus membership confirmation email and
valid photo ID. The club will then provide you with an all-access key
tag. You do not need to make a reservation via the FitReserve app or
website when you want to attend one of the NYSC/BSC/WSC locations to
use the equipment or attend standard group exercise classes (FlexSystem
classes are not included). However,
you must have your key tag at ALL times to gain access to any
NYSC/BSC/WSC facility.
Membership is non-transferable and key tags may not be loaned to
another person. Allowing someone else to use your key tag will result
in immediate termination of your FitReserve and NYSC membership; no
exceptions. Existing NYSC/BSC/WSC members are not eligible for
FitReserve Plus memberships.

How do I reserve a class?

You can search for classes offered by FitReserve studio partners by
workout type, location, date and time. Once you've found the class you
want to attend, click "Reserve" and you will receive a class
reservation confirmation email. It's that easy! You do not need to make
a reservation via the FitReserve app or website when you want to attend
one of the NYSC/BSC/WSC locations to use the equipment or attend
standard group exercise classes (FlexSystem classes are not included),
but you must have your key tag at ALL times to gain access to any
NYSC/BSC/WSC facility.
These classes are included in your NYSC/BSC/WSC membership and
are not
deducted from your FitReserve class count!

What is your class cancellation policy?

Studio cancellation policies vary from 1 hour to 24 hours prior to
class start times, depending on the the studio. Check studio schedule
pages and class confirmations to view studios' cancellation policies.
If you do not cancel within the specified cancellation period, the
class will still be counted towards one of your allotted classes and
you will be subject to a $5 late cancel charge on the 3 and 5 class
plans, $10 on the 10 class plan, and $15 on the 20 class plan. If you
do not cancel a reservation prior to class and do not attend, you will
be subject to a $20 no show fee. Many classes have waitlists so if you
can't make a class, please make sure to cancel in advance in order to
allow others to take your spot. Please contact info@fitreserve.com (not
the studio) with any cancellation issues.

Do you have a mobile app?

Yes, once you become a member, you can
download our iOS app here
to reserve classes on the go. We do not have an Android app at this
time.

Can I change plans after joining?

You can upgrade your FitReserve Plus plan at any time by emailing
info@fitreserve.com
but you cannot downgrade after your billing cycle has begun. If you
would like to downgrade for the future, just email
info@fitreserve.com
before your next billing cycle begins and we would be happy to change
your plan beginning next billing cycle. If you would like to switch
from the FitReserve standard membership (without NYSC/BSC/WSC access)
to the FitReserve Plus membership or downgrade from the FitReserve
Plus membership to the FitReserve standard membership, email
info@fitreserve.com
and we can make the switch for the
next billing cycle.

Are there any restrictions or extra fees?

Your FitReserve Plus membership covers unlimited visits to NYSC, BSC,
and WSC (depending on the market where you joined FitReserve), plus the
fees for up to 3 classes per month for the
Sampler Plus
plan, 5 classes per month for the
Starter Plus
plan and up to 10 classes per month for the
Gold Plus
plan. Please note, however, that your membership does not cover fees
for mat rentals, water, lockers, towels, shoes, etc. that are not
included in regular class or membership fees at partner studios or
NYSC/BSC/WSC locations. Group exercise classes at NYSC/BSC/WSC are
included but FlexSystem classes are not included. Note that Barry's
Bootcamp is only available on the
FitReserve Gold, Gold Plus, Platinum,
and
Flex 10
plans in NYC.

How long is a FitReserve Plus membership cycle?

Each FitReserve Plus membership cycle is one month in length
beginning on the date of purchase, and will automatically renew on the
same day each month unless purchased on the 31st of the month in which
case you will be charged on the last day of the month, regardless of
how many days are in the month. For example, if you purchase your
FitReserve Plus membership on October 15th, your membership will
auto-renew on November 15th. If you purchase your subscription on
October 31st, your membership will auto-renew on November 30th.
Unused classes do not roll over into the next membership cycle.
Note that your NYSC/BSC/WSC membership activates 48 hours after
purchase and ends on the same billing cycle date as your FitReserve
membership.

How do I cancel my membership?

You can cancel your membership at any time by going to "My Account" and
clicking cancel.
Cancellations cannot be carried out by customer service and you
cannot cancel your FitReserve Plus membership through NYSC, BSC or
WSC.
All payments are nonrefundable and there are no credits or refunds for
partially used membership periods. Following any cancellation, you will
continue to be able to reserve classes on FitReserve and visit NYSC,
BSC or WSC through the end of your current billing period. Please note
that there is a $49 reactivation fee if you wish to return to
FitReserve or FitReserve Plus in the future.