Who should attend: Lawyers, Mediators, this course may also be of interest to paralegals and legal support staff.

Learning level: All levels

Have you noticed more people engaging in “high conflict” behaviour these days? Someone yelling at a receptionist? A colleague who often gets into arguments and doesn’t take responsibility for their actions? A client who files multiple complaints over a miscommunication?

These types of behaviours are increasingly common, and as a legal professional, it is more important than ever to be able to manage individuals with high conflict personalities who repeat patterns of high conflict behaviours.

At this one-day workshop, you will learn the theory of high conflict behaviour, and explore skills and techniques to manage high conflict disputes. You will draw from your own experiences, refine your existing skillset, and practice new strategies, so that can you leave this course with insight and confidence when dealing with high conflict behaviour.