Benefits of Video Calling

Since it's built in to your smartphone's dialer, there's no need to download additional apps or sign into a separate account. Video Calling uses Video over LTE (also known as ViLTE) to let you make and receive high-quality video calls. You can make video calls over LTE or Wi-Fi.

Benefits include:

Instant access: Video Calling is available straight from the built-in phone dialer.

No additional downloads needed: Video Calling isn't an app, so you don't need to log in to use it.

No change to your account: You use your existing voice and data plan to take advantage of this feature.

How it works

For it to work properly and to receive all the benefits of the service, all devices participating in a video conversation must support T-Mobile Video Calling. The software needed for it to work on your phone is available either out-of-the-box when you purchase your phone or through a software update of your current phone.

For help with Video Calling:

When you use Video Calling, make sure that:

Both participants need to be using a T-Mobile Video Calling device (limited to two participants). If one of the devices moves out of range of the required network, the video will be lost and the call reverts back to voice only.

If any participant is connecting by LTE, VoLTE must be enabled.

If any participant is connecting through Wi-Fi, then Wi-Fi calling must be enabled.

A software upgrade may be required to enable Video Calling on your device. Not all devices have the software or hardware required for video calling.

Video Calling only works with domestic T-Mobile numbers; it doesn't work with international numbers. However, it will work for T-Mobile customers on Wi-Fi in another country.

This feature uses high-speed data. Because of the bandwidth needed to make a video call, once you exceed your high-speed data limit, you won't be able to use Video Calling again until your next billing cycle. If you want, you can always change your service to add more high-speed data. Or, you can switch to T-Mobile ONE. Or, connect over Wi-Fi and you won't use any of your data.

Video Calling FAQs

Can I still use other video calling apps, such as FaceTime or Skype?

You can use whatever calling apps you want, but a call using T-Mobile Video Calling only works when trying to reach someone else with T-Mobile Video Calling. For example, a Skype call cannot be answered with the T-Mobile Video Calling feature. As we developed Video Calling, T-Mobile reached out to all the manufacturers of the devices that we carry, and we've invited them to incorporate the Video Calling feature into their devices.

Can I video call people that are not with T-Mobile?

No, but T-Mobile Video Calling uses an industry standard that all wireless companies are working on. As more and more companies incorporate it into their networks, we'll be able to connect our Video Calling service to theirs, allowing you to make video calls with friends and family who aren't with T-Mobile.