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We welcome your feedback, so please contact us with comments, questions or concerns. Before submitting a product or marketing idea to Krispy Kreme, please click here for important information. You can also view our Frequently Asked Questions to the side, where you'll find a lot of helpful information. If you can't find the answer there, please contact us at:

Frequently Asked Questions

Please use our Store Locator to find the store located nearest you and come visit us!

Q

Will a Krispy Kreme store be opening near me soon? Where will it be?

Check out our New Store Openings page to see if we have plans to open stores near you soon.

Q

How do I find out about fundraising opportunities with Krispy Kreme?

Krispy Kreme has a Fundraising Program with many options that can help you raise money for your organization. After reviewing our Fundraising section, please contact your local store for more details. On-line ordering is available in some areas. You can use our Store Locator to find the store nearest you.

Q

How do I purchase Krispy Kreme gift cards?

Krispy Kreme gift cards are available for purchase at participating store locations.

Q

Where can I find information about Krispy Kreme for my school project?

We do not ship our doughnuts because we cannot ensure the freshness and quality of the product after it has been shipped. We would not want our customers to receive inferior doughnuts.

Q

What type of shortening is used to prepare Krispy Kreme doughnuts?

Krispy Kreme uses a shortening blend that has zero grams of trans fat per serving and is formulated to preserve the great Krispy Kreme taste our consumers have come to expect.

Q

Which allergens can be found in Krispy Kreme shops?

Our shops contain products that include common allergens. All of our doughnuts contain soy and wheat. Some products contain eggs, dairy and nuts. Our newest doughnut (debuting 7/24) contains peanuts and other ingredients made with peanuts. We list all allergens that may be found in our shops in accordance with the Food Safety Manufacturing Act.

Q

Do you have procedures in place to prevent cross-contamination?

We train our team members on and follow National Restaurant Association and ServSafe sanitation practices, but there might be trace allergens in our products.

Q

Why have you gone away from being nut free?

Shops have the option of not selling certain doughnuts, but our shops are not “nut-free.” While some shops do not have products with nuts on the menu, we are not “nut-free”. We receive ingredients from suppliers who produce products with nuts and other allergens. Following national safety guidelines, we take many steps to clean machines and surfaces in our shops, but there is the possibility that trace allergens might be found in our products. As a result, we post and label known allergens and ask guests to make sure they check the post before entering our shops and labels before consuming.

Q

Why are some shops nut-free and others not?

Shops have the option of not selling certain doughnuts, but none of our shops are “nut-free”.

Guest safety is our top priority. We take many steps to clean machines and surfaces in shops; however, our products include known allergens such as egg, soy and wheat, and may contain other allergens, such as milk and nuts, as well as traces of other know allergens. As a result, we post and label known allergens and ask guests to make sure they check the post before entering our shops and labels before consuming.

Q

Is it safe for my child with a nut sensitivity/allergy to consume products from Krispy Kreme?

Guest safety is our top priority. As Krispy Kreme shops do contain known allergens, our guests should assume that all of our products have come into contact with ingredients such as peanuts, tree nuts, soy, milk, eggs and wheat. As some allergies can be very severe, we suggest guests with allergy or intolerance concerns consult with a health care professional before consuming our products.

Q

Can I eat here if I have a nut allergy?

Krispy Kreme shops contain known allergens, including peanuts, egg, soy and wheat. Our guests should assume that all of our products have come into contact with these allergens. Guest safety is our top priority, and, as some allergic reactions can be very severe, we suggest guests with allergy or intolerance concerns consult with a health care professional before consuming our products.

Q

Does Krispy Kreme use milk products or eggs in their doughnuts?

Ingredient Information: The only animal by-products used in our doughnuts are eggs (whites and yolks) and dairy products (including milk, butter, yogurt, whey, nonfat milk and nonfat whey). We use vegetable shortening (palm, soybean, and/or cottonseed and canola oil) for zero gram of trans fat per one serving of doughnut. All monoglycerides and diglycerides are vegetable based. Enzymes are also present. The lecithin we use is soy-based. We also use wheat in our doughnuts, including bran, germ, gluten, starch and flour. To get further information about our products, call us at 1-800-4KRISPY.

Q

I have food allergies. Can I find out what ingredients are used in your doughnuts?

Ingredient Information: The only animal by-products used in our doughnuts are eggs (whites and yolks) and dairy products (including milk, butter, yogurt, whey, nonfat milk and nonfat whey). We use vegetable shortening (palm, soybean, and/or cottonseed and canola oil) for zero gram of trans fat per one serving of doughnut. All monoglycerides and diglycerides are vegetable based. Enzymes are also present. The lecithin we use is soy-based. We also use wheat in our doughnuts, including bran, germ, gluten, starch and flour. To get further information about our products, call us at 1-800-4KRISPY.

Q

Are Krispy Kreme Doughnuts Kosher?

All of our doughnuts are ingredient Kosher. Our mix plant in Winston-Salem, NC where the mix is made is certified Kosher. In addition, some of our stores, but not all, have been certified Kosher. To get a complete listing of our stores that have been Kosher certified, please call us at 1-800-4KRISPY.

Q

Do you use sustainable palm oil?

Krispy Kreme Doughnuts remains committed to the goal of achieving 100% responsible sourcing of palm oil. Therefore, we require our shortening suppliers to be RSPO members and support the three fundamental principles of No Deforestation, No Development on Peat, and No Exploitation of People and Communities. Meeting this commitment requires our suppliers adhere to these main requirements:

No development of High Carbon Stock forests

High Carbon Stock (HCS) forests include: primary forests; high, medium and low-density forests; and regenerating forests. Golden Agri-Resources and SMART, in collaboration with Greenpeace and TFT, have developed and are testing a HCS framework and identification tool. Please read The High Carbon Stock Forest Study Report for more information. Krispy Kreme Doughnuts supports the multi-stakeholder scientific review process that is currently underway with HCS.

No development of High Conservation Value areas

High Conservation Value (HCV) areas contain items of biological, social or cultural value that are important to conserve, including rare, threatened and endangered species and their habitats. Please visit the HCV Resource Network website for more information;

Only source from operations that comply with local, national and international laws;

No development on peat;

No development on peat areas regardless of depth;

Best management practices for existing plantations on peat; and

Respect and support the Universal Declaration of Human Rights.

Although Krispy Kreme Doughnuts does not source palm oil directly from palm mills / palm plantations, we will continue to work in tandem with our suppliers to ensure continued adherence to the above principals and standards. Our current efforts are focused exclusively on our shortening suppliers as they represent greater than 95% of our palm usage. We continue to work exclusively with the RSPO on our ongoing efforts to responsibly source 100% of our palm oil through a combination of RSPO certified segregated supply, RSPO mass balance mixed-source supply, and the purchase of GreenPalm/RSPO Book & Claim credits—a goal we completed globally starting in 2015. We continue to work with suppliers of indirect palm oil usage to understand their journey towards palm sustainability. We will continue regular communication with our suppliers to understand their progress to create a transparent sourcing network back to the plantation.

Did any of these answer your question? If not, click below or call 1-800-4-KRISPY