Worst experience

HelloWe used to be on the superfast broadband and only got speeds of upto a max of 3mb download, so when a new exchange was installed only a 1km from my house with a poster saying fibre now available in your area I jumped at the chance as we are a family of 7 so are in need of good Internet. I rang bt to check we could get this service and was told we could and would be getting and hub 5 as well. However when it came and was set up are speed decreased instead of increased with the average by a LAN cable being around 0.5mb download, I contacted bt many times and all I got was either people saying what I'm getting is the best I can get which is worst than what I had before or others saying no we can get it, it just needs time to settle. After a week or so we finally got an engineer out who said the problem was we need to come out of Port 12 instead of 8 this was highlighted in his notes but bt did nothing and kept me in the dark after nearly 5 weeks of this I finally got a lady that said our line had to be seized but it would leave us without Internet for upto 5 working days but that it would fix the problem. So we went head but when the 5 days where up bt said it will be working the next day, this went on for a few days before I finally rang again after having no Internet for 8 days just to find out that bt don't relocate lines even though I was told at the start they do so now nearly two weeks we have no Internet what's so ever and they don't know when we will. In the pass 6 weeks I have called ever day trying to sort this out and all that has happened is I have been lied to or told false information no one seems to care or has been helpful at all. Why should I a paying customer have to go through all this trouble I have lost my faith in bt this has been one of the worst experiences I have had to deal with.

Re: Worst experience

are you using the test socket with a new filter to see if that helps - or shows problem outside your home and needs engineer visit

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