Fraud Recovery Analyst (Back Office)

As a Risk Management Analyst, your work will be to help the bank recover money from possible credit card fraud losses. You will attempt to reduce fraud losses by chargebacks and other recovery rights in accordance with appropriate regulations and procedures.

Main Tasks:

-Review, investigate and analyze each fraudulent case to look for any recovery opportunity and/or assess validity of fraud claim.

-Working each case using all application tools available and/or speaking with cardmembers, merchants and other relevant parties to aid in your investigation and analysis.

-Working as many fraud cases assigned to your monthly 'bucket' with the least errors possible.

Qualifications:

The successful candidate will demonstrate these required qualifications:

o At least college level taking up a finance-related degree is preferred;o Fresh graduates preferred or candidates without contact center experience is preferred;o Strong verbal communication skills; average or above written communication skills;o Above average skills in math and billing investigation;o Basic computer skills for a Windows based environmento Team oriented with the ability to work independently in a fast paced, ever-changing, performance driven environment;o Sound judgment and decision making skills with an attention to detail,o Enthusiastic, positive approach to customer interactions;