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CarGurushttps://www.cargurus.com

Jose

Oct 15, 2016

Sales man treated me great from start to finish. Got in contact with me quickly and helped me through the process. Was a good friendly environment. Worked with me on the price and kept me happy. Checked In on how my new vehicle was treating me.

Dealer wouldn't negotiate price at all. Definitely undervalued our trade in. If i wouldn't of spoken to a close friend earlier that owns a dealership I would of thought this was the best deal i could get. Consumers do your research before going to these crooks.

It was the worst experience I've ever had with a dealership. I wasn't part of the contest scam that the Solon dealership was promoting at this time however, I did try to deal in cash on different vehicles. The internet sales associate, Zabrina, is actually nothing more than a scripted responder and a phone receptionist. The (in-person) salesman that we finally worked with was great, but the sales manager Tom will never talk to you, and he pretends that you don't even exist while still making you wait. The cars I looked at from the list on the cargurus website are complete junk; these cars are used as bait cars to get customers to arrive, waste your time. For example, Solon is currently selling a 2005 Volkswagen Passat, but they will not tell you that their mechanic has already diagnosed a failing turbo (insider information). In my opinion, I would stay far away from this shady acting dealership.

Response from Solon Pre-Owned:

We are very sorry to hear about your experience, Robert. While we do have multiple vehicles that we offer As-Is, No repairs below the $5,000 mark, such as the Volkswagen Passat you mentioned, we do also have an extensive inventory of all years, makes and models, that are in perfect running condition and dependable, long term options. We do keep these As-Is vehicles in stock as cheaper options for our clients that wish to put a little work into a cheaper vehicle, or may need it for parts, before we send them off to the wholesale auction, but we always want to make sure you are comfortable with

We are very sorry to hear about your experience, Robert. While we do have multiple vehicles that we offer As-Is, No repairs below the $5,000 mark, such as the Volkswagen Passat you mentioned, we do also have an extensive inventory of all years, makes and models, that are in perfect running condition and dependable, long term options. We do keep these As-Is vehicles in stock as cheaper options for our clients that wish to put a little work into a cheaper vehicle, or may need it for parts, before we send them off to the wholesale auction, but we always want to make sure you are comfortable with your purchase. That is why, if you do come in to look at one of these vehicles, we not only go over what our mechanic found, we also ALWAYS encourage you to take any of our vehicles to your own mechanic. We are not looking to hide anything and, again, want all of our clients to be confident and comfortable with their purchase. We are never looking to waste anyone's time and are always up front about the information we have on our inventory. Our internet department, including Zabrina, is always here to answer questions before you arrive in person, to ensure time is not wasted, as we know it is extremely valuable in this day and age. If you ever have any questions in the future, you are more than welcome to direct them her way and she will gladly go over the details we have available to make sure we are working on the correct vehicle before a test drive is scheduled. If you are ever in need of any help in the future, we are happy to help. We hope you have a wonderful day!
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CarGurushttps://www.cargurus.com

Robert

May 2, 2016

Responded quickly and answered questions honestly. One follow up email and no hastle