All-Access Subscription: FAQ

Q: Why has the paper chosen to make some of its content “Premium Content?”

A: Like any business, we need to price our product in such a way that we can continue to provide the level of quality to which our customers have grown accustomed. Maintaining our staff of talented local journalists, sales people and designers would not be possible without subscription fees. This also corrects an anomaly that's existed for years - where our print subscribers paid to read our stories, which were available online free. This properly recognizes the value all our subscribers place on our content.

Q: Will the entire site require a subscription?

A: No, much of the content on our site will still be free, including: breaking news, calendar, and all facets of provincial coverage. Subscriptions are required to access our in-depth local news, sports, opinions and features.

Q: Can I buy a subscription on the website?

A: Yes. You can pay for delivery of our print edition plus online access, or just the online access quickly and easily through our site.

Q: Do I need to pay for another subscription if I already receive the paper ?

A: No, not at all. Your existing print subscription entitles you to full access to our website for the entire term of your subscription.

Q: How do I use my print subscription to access your website?

A: If you receive the paper via the mail, check the mail label on the newspaper. Your subscription number appears there. If you have carrier delivery, you should have received a letter with your customer account number instructions regarding activation of your online account. You can go here to start the process. Enter your account number in the portion of the page marked “Current Print Subscribers” and you’ll be asked to answer a few short questions, after which your subscription will be verified and you’ll have complete access to our site.

Q: What if I can’t find my account number?

A: We will help you with that. Please call us at 1-888-960-eSub (3782).

Q: What about new subscribers who pay via mail?

A: New subscribers who opt for an offline payment method will have their subscriptions activated within seven (7) days. The Circulation Department will provide your account number so you can link your subscriptions on the website. Or you can wait for your first copy in the mail, and your subscriber number will appear on the top of the label.

Q: How do I purchase a subscription online?

A: Go to our site and click on the eEdition link to start the process.

Q: What information do I need to provide?

A: We need your name, email address, phone number, and delivery address. You will also need to provide a method of payment through PayPal.com.

Q: Why do you use PayPal? Do I need an account there?

A: PayPal is one of the most trusted payment processors on the Internet. Customers who wish to use our online payment option will NOT need a PayPal account, though many already have one. With PayPal, customers can choose to pay via credit card, bank transfer, check, or using funds from their PayPal account directly.

Q: What if I go on vacation?

A: We can pause your print subscription during your vacation. Your online subscription will continue so you can access all of the local news during your travels.

Q: What about privacy?

A: We do not share or sell your information. You can learn more about our privacy policy. Some of our service partners, such as PayPal, have their own privacy policies and terms of service that customers should be aware of.