22 Aug 2017

Knowledge is now available in Lightning Experience! It gives you a powerful and streamlined way to create and manage your knowledgebase articles. It works best for Salesforce orgs new to Knowledge because it requires just one article type and some data categories, and is used in single-language mode. See our educational short video series on..

15 Aug 2017

Financial Services Cloud + Community Cloud. A match made in wealth-management heaven. Why? We’ll tell you why. Financial Services Cloud includes a number of standard objects. Its main purpose is to enable the tracking of private wealth management and for collaboration with external consultants. It provides wealth managers with a separate secure communication channel with..

08 Aug 2017

CMS Connect is a brand-new feature that works with the Napili template, Partner Central and Lightning Bolt Solutions, starting from Summer ’17. It’s designed for websites built in Adobe Experience Manager. However, if your website uses another CMS system, don’t give up hope! According to one of the groups on the Salesforce Success Community, the..

25 Jul 2017

Starting from Summer ’17, Salesforce allows support agents working in the Service Console to see information about which articles and cases customers have accessed. It’s always useful to know whether customers have seen all the relevant documentation and filed a case before contacting support. With this information to hand, support agents can improve the support..

10 Jul 2017

To Access Knowledge in Lighting Experience, Create a Lightning Knowledge Home Page By creating a Lightning Knowledge home page, you’ll have everything you need in one place. When you are on the home page, you can author, manage, search and view articles in Lightning Experience. With standard user permission, any user can get access to..

23 Feb 2017

In this article, we will talk about Lightning Knowledge, its new features and its big future. So what is Lightning Knowledge? We all know that the Salesforce platform has a Knowledge product – a set of features suitable for creating and publishing articles, with data categories and topics, which is especially useful for Community Cloud…

08 Dec 2016

Just recently, Salesforce presented Lightning Bolt Solutions – a number of community templates configured for various industries. Now, we know all about the packaging and distribution features of Lightning Bolt Solutions. Moreover, we’re going to share the secret! The anatomy of Lightning Bolt Solutions is simple and clear – Theme + Pages + Components =..

02 Dec 2016

Thanks to Salesforce Winter ‘17 Release Notes, now we all have an amazing opportunity to customize our partner relationship management. Have you heard anything about Lightning Partner Management solution before? This is what we are going to test here today! The Lightning Partner Management is a Salesforce package that you need to download and install..

18 Oct 2016

Salesforce Community is the evolution of portal technology, offering a new and more contemporary user experience, combined with a system of engagement and intelligence. HOW IT ALL STARTED: 2010 – Chatter launched: a new concept for effective collaboration on business processes. 2013 – Communities launched. 2014 – Community Cloud: communities became important, with more people..