zortapa

My shipment of Robert Nenow Napa Valley Cab Sauvignon arrived with one of the corks popped! I wrote to customer support twice, but haven't receive a follow-up response for over two weeks. I also sent a PM to WD and did not get any response at all!

klezman

Woot "service" is extremely slow. Frustratingly obnoxiously slow. But rest assured, you will get replacement bottles. WD always makes good, you just have to go through main-woot service first. Yes, it's annoying, but patience will win out.

zortapa

Either replacement bottles or a refund - I really don't care which it is.

So, the scientific question is what would cause the pressure inside a bottle to increase so much that it pushes the cork through the protective foil and out about 1.5 inches? Heat? Deep freeze? Bad juice? If it is a systematic shipping issue then I seriously question the quality of the other two bottles in the shipment.

rjquillin

zortapa wrote:Either replacement bottles or a refund - I really don't care which it is.

So, the scientific question is what would cause the pressure inside a bottle to increase so much that it pushes the cork through the protective foil and out about 1.5 inches? Heat? Deep freeze? Bad juice? If it is a systematic shipping issue then I seriously question the quality of the other two bottles in the shipment.

When was the purchase/shipment, and where are you?
Freezing will most assuredly do this. I know from experience when I was chilling a bottle in the freezer and forgot about it.

Winedavid39

My shipment of Robert Nenow Napa Valley Cab Sauvignon arrived with one of the corks popped! I wrote to customer support twice, but haven't receive a follow-up response for over two weeks. I also sent a PM to WD and did not get any response at all!

Do I need to file a complaint with my credit card company?

Come on, man (or woman)!

-Zortapa

sorry I missed this. checking into it. for sure start with support.woot and go from there. i'll keep an eye out.

jgtabery

I have not received a shipment of Woot Cellars Fruit Bomb (8 bottles)that I ordered on Jan.3rd. Support keeps telling me that it was delivered on the 10th but that was another item that falls under the same order number as I ordered them at the same time. The item that was delivered weighed 1.9 lbs and we know that isn't what 8 bottles of wine would weigh. What else can I do? I have bought many bottles on Wine Woot and this is my first problem with a delivery. Its strange as this is marketed as their own Woot brand.

Winedavid39

jgtabery wrote:I have not received a shipment of Woot Cellars Fruit Bomb (8 bottles)that I ordered on Jan.3rd. Support keeps telling me that it was delivered on the 10th but that was another item that falls under the same order number as I ordered them at the same time. The item that was delivered weighed 1.9 lbs and we know that isn't what 8 bottles of wine would weigh. What else can I do? I have bought many bottles on Wine Woot and this is my first problem with a delivery. Its strange as this is marketed as their own Woot brand.

zortapa

envirosw

I've been awaiting delivery of my order of a case of Raised by Wolves Bad Moon Rising red blend (offered through a Wine.Woot VIP invitation) since ordering it on February 11th. Two weeks later, I received a notification that a FedEx label had been generated, but the wine was never given to FedEx (confirmed directly with FedEx).

Eventually, I was able to convince Woot support to look into the non-shipment problem, and was advised earlier this week that it could take 6 weeks for a "replacement" to be shipped. Needless to say, I shot back a message that a 10 week shipment window (compared to the 3-8 business day delivery window originally promised) was not acceptable.

I just received word from Woot support that "it looks like the item has been lost in transit" and that a refund will be issued. While I appreciate Woot coughing up the money I paid more than a month ago, I was really hoping to receive the wine.

Lessons learned:
1. I should have known in advance that it can take up to 6 weeks to for a replacement order to be shipped by Wine.Woot.
2. When placing an order from Wine.Woot, think of it as a request for an item, rather than a commitment from them to ship the item that you paid for.

North316

envirosw wrote:I've been awaiting delivery of my order of a case of Raised by Wolves Bad Moon Rising red blend (offered through a Wine.Woot VIP invitation) since ordering it on February 11th. Two weeks later, I received a notification that a FedEx label had been generated, but the wine was never given to FedEx (confirmed directly with FedEx).

Eventually, I was able to convince Woot support to look into the non-shipment problem, and was advised earlier this week that it could take 6 weeks for a "replacement" to be shipped. Needless to say, I shot back a message that a 10 week shipment window (compared to the 3-8 business day delivery window originally promised) was not acceptable.

I just received word from Woot support that "it looks like the item has been lost in transit" and that a refund will be issued. While I appreciate Woot coughing up the money I paid more than a month ago, I was really hoping to receive the wine.

Lessons learned:
1. I should have known in advance that it can take up to 6 weeks to for a replacement order to be shipped by Wine.Woot.
2. When placing an order from Wine.Woot, think of it as a request for an item, rather than a commitment from them to ship the item that you paid for.

Regardless of the other circumstances of your situation, the 3-8 days shipping window is the expected shipping time once the item has shipped, not once it has been ordered. I agree that woot posting that number is misleading, but the wine.woot FAQ states that shipments generally take 2-3 weeks.

ThunderThighs

envirosw wrote:I've been awaiting delivery of my order of a case of Raised by Wolves Bad Moon Rising red blend (offered through a Wine.Woot VIP invitation) since ordering it on February 11th. Two weeks later, I received a notification that a FedEx label had been generated, but the wine was never given to FedEx (confirmed directly with FedEx).

Eventually, I was able to convince Woot support to look into the non-shipment problem, and was advised earlier this week that it could take 6 weeks for a "replacement" to be shipped. Needless to say, I shot back a message that a 10 week shipment window (compared to the 3-8 business day delivery window originally promised) was not acceptable.

I just received word from Woot support that "it looks like the item has been lost in transit" and that a refund will be issued. While I appreciate Woot coughing up the money I paid more than a month ago, I was really hoping to receive the wine.

Lessons learned:
1. I should have known in advance that it can take up to 6 weeks to for a replacement order to be shipped by Wine.Woot.
2. When placing an order from Wine.Woot, think of it as a request for an item, rather than a commitment from them to ship the item that you paid for.

Wine is quite a bit different than our other sales. In many cases, WD has to get back to the winery to get the replacement. There's a lot of communication and stuff that has to go on for an shipment that isn't part of a larger sale.

cmaldoon

I must take the Zen approach to wine woot. When there is something I like, I order. When I want wine, I go to my wine fridge. When the fridge gets half full, I go to my wine locker. There is always wine. Occasionally some arrives from woot and I pick it up at my locker. There is more wine...it is good.

envirosw

cmaldoon wrote:I must take the Zen approach to wine woot. When there is something I like, I order. When I want wine, I go to my wine fridge. When the fridge gets half full, I go to my wine locker. There is always wine. Occasionally some arrives from woot and I pick it up at my locker. There is more wine...it is good.

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