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Needs-based Communication

This is an application of the expertise derived from the processes of Nonviolent Communication™ (NVC) for businesses and organisations. It has proved particularly successful in service sectors, where understanding the needs of all parties is the essential basis for getting the work done, and performing in a way which ensures excellent, safe and satisfying service.

This approach also de-escalates difficulties which have already arisen, and decreases the likelihood of complaints.