Info news and blog about the UK Financial Ombudsman and Legal Ombudsman

JR

A High Court judge has ordered Zurich to pay £223,000 to a woman who was given advice by one of its appointed representatives. In giving his judgement, Mr Justice Norris overturned a ruling by the Financial Ombudsman Service which had… Read More ›

In 2013 West Bromwich Mortgage Company increased the rate of interest on some mortgages which had been described as being index linked to the BoE base rate. The base rate itself had not changed but West Brom relied on small print in the terms… Read More ›

This is a shabby FOI response from FOS who took weeks to deal with this issue. They could have immediately replied along the lines of “Section 36 exempt” but instead they tried to avoid the real answer by saying the question was exempt due to… Read More ›

The High Court has criticised the Legal Ombudsman. LeO decisions are seldom considered in court so we don’t often get to hear what a Judge thinks of their work. In this case the Judge was pretty critical of what took place… Read More ›

Conflicting stances from the Pensions Ombudsman and the Financial Ombudsman Service on self-invested personal pension liability has been branded “madness”, as the two bodies enter talks to hammer out an agreement on the issue. It seems a Judicial Review was… Read More ›

Financial advisers are appalled at a recent FOS decision, where FOS has decreed that a mortgage consultant should repay £90k when a client he helped, but did not apparently advise (the client was a qualified chartered accountant) remortgaged and put… Read More ›

It seems AJ Wealth, a financial adviser, is to take FOS to JR. The original complaint was found in favour of the firm by an FOS adjudicator, but the client disagreed and asked for an Ombudsman’s decision. The Ombudsman (Roy Milne)… Read More ›