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Currently, our client is looking for a Delivery Manager, who will be the leader of the OS Teams and its main contact regarding this perimeter. He will be responsible for its proper functioning, for the quality of the services offered by the OS Teams at optimized costs.

Also, he will be in charge with the financial results of the center and with supervising the Application Managers of the OS Teams.

Job responsibilities:

SSC Steering:

Ensures the continuity of service for the clients of the SSC in his perimeter

Proposes and implements, once validated, process improvements

Organizes and leads the different committees

Ensures a good communication and relationship between the SSC and its clients

Reports to the SSC Manager;

Team Leader:

Fixes and evaluates the objectives of the Application Managers in his perimeter;

Contributes to career development of the Application Managers by making proposals to his Direction

Hires the new Application Managers and organizes their training

Activity Follow-up:

Supervises the Application Managers by coordinating their activity

Organizes the project committees together with the SSC Manager

Prioritizes the business demands when required

Is responsible of the respect of the KPI and the quality of the SSC production

Budget Follow-up:

Establishes and presents the financial review of his perimeter to the International Direction