We are closed on days marked in red. Orders, shipping, and e-mails are processed on/after the next business day.

*Regarding Delivery in Holiday Seasons(updated Nov 11, 2016)

Dear Customers,

As the holidays approach, all the staff at AmiAmi would like to thank you for your continued support over the last year.With the end of the year being a season of holidays and celebrations, it is a busy period for both shops and the postal service. There are a few suggestions we would like to offer you for stress-free shopping.

1) Delivery may take longer than usualInternational shipping is unpredictable by nature and is especially so during holidays. Please note that AmiAmi cannot guarantee that orders will arrive within a specific date (such as Christmas).

2) In-stock items recommended for use as presentsPre-order and back-order items are not recommended for use as presents. They are not yet available at our warehouse and we are unsure of when they can be shipped. However, in-stock items are ready available at our warehouse and can be processed for shipment right away.

3) Express delivery (EMS/DHL) strongly recommendedPlease use EMS or DHL for shipping if at all possible. They are priority shipping methods and orders are delivered to the final destination as quickly as possible.However, please note that your orders may still arrive late depending on the local postal conditions of your country even if Japan Post is working at its usual speed.

Thank you for shopping with AmiAmi and we wish you a happy and healthy holiday season!

*Regarding Delivery in Holiday Seasons(updated Nov 11, 2016)

Dear Customers,

As the holidays approach, all the staff at AmiAmi would like to thank you for your continued support over the last year.With the end of the year being a season of holidays and celebrations, it is a busy period for both shops and the postal service. There are a few suggestions we would like to offer you for stress-free shopping.

1) Delivery may take longer than usualInternational shipping is unpredictable by nature and is especially so during holidays. Please note that AmiAmi cannot guarantee that orders will arrive within a specific date (such as Christmas).

2) In-stock items recommended for use as presentsPre-order and back-order items are not recommended for use as presents. They are not yet available at our warehouse and we are unsure of when they can be shipped. However, in-stock items are ready available at our warehouse and can be processed for shipment right away.

3) Express delivery (EMS/DHL) strongly recommendedPlease use EMS or DHL for shipping if at all possible. They are priority shipping methods and orders are delivered to the final destination as quickly as possible.However, please note that your orders may still arrive late depending on the local postal conditions of your country even if Japan Post is working at its usual speed.

Thank you for shopping with AmiAmi and we wish you a happy and healthy holiday season!

Condition Ranking for Item
S: New - Guaranteed to be unused and unopened.
A: Like New - Item is sealed and is unopened or appears to be unopened.
A-: Like New - Item is not sealed by the maker but appears to be unopened.
B+: Very Good - Item has been opened but does not contain any signs of damage. All parts are included.
B: Good - Item has been opened and contains signs of minor wear or damage. All parts are included.
C: Acceptable - Opened item with conspicuous damage. Parts may be missing.
J: Unacceptable - Item is missing parts and/or is severely damaged.

The above ranking is offered as a guideline for users purchasing pre-owned items from our shop. We cannot accept returns or offer service for any pre-owned items for reasons regarding the item's condition. Please keep this in mind when placing your order.

Condition Ranking for Outer Box
A: No damage to the box is visible.
B: Some damage to the box is visible.
C: Box is clearly damaged.
N: No box/packaging is included. (item is loose)

- Product Images
All images are of new items. Please refer to the condition ranking for the actual condition of the product.

- Damage and Stains
Because pre-owned items are not procured from the maker, some items may contain damage or stains. Please only place orders for pre-owned items after understanding the nature of the condition of such items.

This website is the English version of Japan's largest internet figure shop, AmiAmi. It is for both domestic English speakers and for international customers. Please note that most products are generally manufactured for the Japanese domestic market, and some items may be strictly for sale and use within Japan. Orders containing items that are unavailable for sale overseas will be automatically canceled and the customer notified.

Mail Communications

You should automatically receive an order acknowledgment mail shortly after placing an order at our store. If you do not receive a mail, please check your spam mail settings and make sure you are able to receive mails from our @amiami.com domain, and contact us using the Contact Us form on our website. Your order may be canceled if we are not able to contact you.

Payment Method

PayPal

- PayPal balance, eCheck, credit card

Credit card

- VISA, MasterCard, American Express, JCB, Diners Club

Cash on delivery (domestic only)

- 200 JPY COD fee required

Payment requests will be sent only after all items in an order are in stock.

Cancellations

Cancellations are not accepted.

Combined Shipping

Items may only be combined for shipping if they are all in-stock, or pre-orders scheduled to be released the same month. In-stock and back-ordered items can be combined with pre-order items scheduled to be released the current month.

Stock Status

The stock status of items at our store is updated regularly during business hours. There may be some cases where the stock status displayed on our website does not match our available stock and items that are shown on our website as available may actuality be sold out. Customers will be contacted if this occurs.

Shipping & Handling Fees (S&H)
We will inform you of the actual shipping rates for your items when your order is in stock and ready to ship. Please note that we cannot provide shipping quotes for pre-order items as we do not know their final size or weight.

Please see our Payment/Shipping and FAQ for more detailed information.

AmiAmi Points

Purchases at our store may accumulate points based on item prices. Points for an order will be distributed approximately 17 days after order shipment, and may be redeemed for future purchases at the rate of 1 point = 1 JPY.

Watch List

Keep track of items by adding them to your watch list. Adding an item to your watch list does not secure stock of that item for your order.

Returns

All sales are final. No returns will be accepted, with the exception of defective items. Please contact us within 7 days of receipt if there is a problem with your item or order.