Guest reviews for DoubleTree by Hilton Hotel Denver - Stapleton North

Small rooms that need updating. No extras (not even cups for water out of the sink). We were put on the side by the road, lots if noise plus train whistles all night. Ugh, never again.

Posted by a verified traveler on Aug 2, 2019

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2 out of 5

They did not come to make the room until 4or 5 pm very poor service.

Posted by a verified traveler on Jul 3, 2019

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3 out of 5

Posted by a verified traveler on Jun 26, 2019

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4 out of 5

Throughout the night our stay was unpleasant. Other guests on the floor were very loud. Slamming doors, dogs barking, people arguing. We didn’t get a good night sleep

Posted by a verified traveler on Mar 3, 2019

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Comment from Hotel Management

Mar 5, 2019
by Doubletree team

Thank you for rating your recent stay with us. Please contact the hotel directly and we can discuss your stay and the unpleasant issues you experienced.

5 out of 5

It is an incredibly clean hotel and our service is great

Posted by a verified traveler on Feb 24, 2019

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Comment from Hotel Management

Feb 25, 2019
by Doubletree team

Thanks for rating your recent stay with us. I'm glad you enjoyed your stay. We hope you visit us again soon.

3 out of 5

Posted by a verified traveler on Feb 17, 2019

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Comment from Hotel Management

Apr 29, 2019
by Doubletree team

Thank you for taking the time to rate your visit with us. Please let us know what we can do, if anything to make your next stay a 5.

4 out of 5

50.00 hold took all the warm fuzzies away
Everything was great.then i walked away from the counter feeling like a chastised kid when they put the gold on my card

Posted by a verified traveler on Dec 18, 2018

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Comment from Hotel Management

Dec 22, 2018
by Doubletree team

Thank you for taking the time to review your stay with our hotel. I'm sorry to hear there were areas where we did not meet your expectations and on behalf of the management and staff, please accept our sincere apology. We always appreciate getting feedback from our guests so that we can focus on improvements and correct any issues. Please do not hesitate to contact us if you would like to discuss any issues further.

5 out of 5

Everyone was extremely helpful and accommodating, beautiful room but it is in a busy area, loud with traffic and trains, but that’s what you want. You need a strong base and the Double Tree by Hilton offers that. Everything is close by if you need to rent a car /4x4 , eat, shop, stock up and be prepared to see some amazing , spectacular, wonders. Knowing that a comfortable room and a professional, competent, staff are a waiting in a hotel that has all the amenities,.. including prices. LOL Again, there’s all the familiar stores and restaurants around if you need to stock up . Late at night when you’re going through pictures and you don’t want to drive, dine in or order room service, you won’t be disappointed.

Posted by Tony, from Lake county IL on Nov 22, 2018

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Comment from Hotel Management

Dec 24, 2018
by Doubletree team

Thank you for taking the time to review your last visit with us. I’m very pleased you enjoyed your overall experience during your visit. We are all hopeful the train is finished with testing soon, and our guests will enjoy the quiet rooms. Have a great day!

2 out of 5

Affordable, but at a price: the location is right next to the railroad tracks and a crossing. Each time a train goes by the crossing, in order to warn cars, the train blows a whistle multiple times, which is very loud and occurs frequently. A good night's sleep is impossible, regardless of your room location.
The fire alarm went off at 2am, appropriately loud and constant. The occupants, without instruction, left the building via the stairs, and stood in the parking lot. A fire truck arrived. And after a long while, we filed back into the building. At no time was there a staff member from the hotel, telling us what the issue was or even telling us to go back into the building. There was no information or instruction. I found this very disturbing and scary and believe from a customer service perspective there should have been someone from the hotel providing assistance or information.

Posted by a verified traveler on Aug 19, 2018

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Comment from Hotel Management

Aug 22, 2018
by Cheryl

Thank you for your feedback about your stay with us. I see there were several issues during your stay and I do apologize for that. Please be assured I will share your comments with our staff and management and work with them on the issues you raised.

5 out of 5

Good location, reasonable price for room. Very nice restaurant and bar.

Posted by David, from Downers Grove, IL on Jun 27, 2018

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Comment from Hotel Management

Jun 29, 2018
by Cheryl

Thank you!

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.