3 Reed Elsevier Annual Reports and Financial Statements 1 Chairman s statement Overview 100m. Based on our strong financial position and planned disposals we intend to complete a further 300m of share buybacks in the remainder of Anthony Habgood Chairman Reed Elsevier executed well on its strategic and financial priorities in. Positive revenue momentum and focus on operating efficiency combined to lift underlying operating profit growth and earnings. We continued to strengthen our balance sheet while maintaining organic investment and sharpening the focus of our business. We are recommending a 7% increase in the full year dividends for both Reed Elsevier PLC and Reed Elsevier NV, reflecting our confidence in the long term outlook for Reed Elsevier. Underlying revenues, which exclude the effects of currency translation, acquisitions and disposals, grew +4%, or +3% excluding the cycling effect of biennial exhibitions, with all five business areas contributing to underlying growth. Our reported revenues grew +2% to 6,116m expressed in sterling and +9% to 7,523m expressed in euros, or up +3% at constant exchange rates. Underlying adjusted operating profits grew +6%, with the improvement in profitability driven by a combination of process innovation and portfolio development across all business areas. Expressed in sterling, adjusted operating profits grew +5% to 1,713m, or +13% to 2,107m expressed in euros. Adjusted earnings per share grew +7% to 50.1p for Reed Elsevier PLC, and +14% to 0.95 for Reed Elsevier NV. Reported earnings per share grew +42% to 46.0p for Reed Elsevier PLC, and +53% to for Reed Elsevier NV. Share buybacks During the year we disposed of a number of businesses that no longer fit our strategy and used the gross proceeds to buy back shares. In we deployed a total of 250m on share buybacks, and by the end of February 2013 we had deployed an additional Dividends The Boards are recommending equalised final dividends of 17.0p for Reed Elsevier PLC and for Reed Elsevier NV, up respectively 7% and 3% against the prior year. This brings the total dividends for the year to 23.0p for Reed Elsevier PLC, up 7% and for Elsevier NV, also up 7%. The differing growth rates of the interim and final dividends for the two parent companies reflect movements in the sterling-euro exchange rate between dividend announcement dates. Balance sheet Net debt was 3.1bn/ 3.8bn on 31 December, down from 3.4bn/ 4.1bn last year. Net debt/ebitda for was 2.2x, down from 2.3x last year, and on an unadjusted basis, it was 1.7x, down from 1.8x last year. The rate of adjusted operating cash flow conversion was 94%, up from 93% in, with capital expenditure at 5.5% of revenues. Board succession In December, our longstanding Chief Financial Officer, Mark Armour retired from the Boards of Reed Elsevier. I would like to thank him for his outstanding service over 16 years and wish him every good fortune in retirement. Following a rigorous search process, Duncan Palmer joined in August and was appointed Chief Financial Officer in November. He was previously at Owens Corning where he was chief financial officer and senior vice president from 2007 having previously held various senior finance positions within Royal Dutch Shell for 20 years in the UK, the Netherlands and the US. I would like to welcome Duncan to our Boards. His enormous breadth of global business experience, gained while living in our three largest office locations, makes him uniquely qualified to be Chief Financial Officer of Reed Elsevier. During the year, we also continued the process of progressively refreshing the non-executive element of the Boards. Mark Elliott and Sir David Reid will retire as non-executive Directors after ten years of valuable service following the conclusion of the Annual General Meetings in April After a search process using external consultants, Linda Sanford joined the Boards in December. She has over 35 years experience as a global executive with IBM and, with her experience particularly in leveraging technology to achieve business transformation, she is already proving to be a valuable non-executive Director. After a further search, in February 2013 we announced that Dr Wolfhart Hauser will join the Boards subject to shareholder approval at our AGMs in April. With his more than 30 years service in executive and non-executive positions in international technology and services businesses and his background in science and medicine, he will be an excellent addition to our Boards. I would like to thank Mark and David for their wise advice and assistance over many years and to welcome Linda and Wolfhart to Reed Elsevier. Corporate responsibility Our focus on corporate responsibility is a source of strength for Reed Elsevier. I fully support all our efforts to ensure the highest levels of ethical management. Our actions indicate that we are implementing our commitment to increase the diversity of our Boards. Anthony Habgood Chairman Business review Financial review Governance Financial statements and other information

6 4 overview CHIEF EXECUTIVE OFFICER S REPORT Chief Executive Officer s report Strategic direction Our strategy is to become a true professional information solutions provider. A company that delivers improved outcomes to professional customers across industries, to help them make better decisions, get better results and be more productive. We aim to do this by leveraging deep customer understanding to combine content & data with analytics & technology in global platforms. Our solutions often account for about 1% of our customers total cost base but can have a significant, positive, impact on the remaining 99%. We seek to build leading positions in long term global growth markets by leveraging our institutional skills, assets & resources across Reed Elsevier, both to build solutions for our customers and to pursue cost efficiencies. erik engstrom Chief Executive Officer In we made good progress on our strategy to systematically transform our business into a professional information solutions provider that combines content & data with analytics & technology in global platforms. We are continuing to improve the quality of our earnings, to deliver more predictable revenues, a higher growth profile, and improving returns. We are continuing to systematically migrate towards this type of business across all of Reed Elsevier, primarily through organic investment. We supplement our organic development with selective acquisitions, when we are the natural owner and can accelerate our strategy with good returns. We continue to divest assets that we are not able to migrate or where we do not see significant future value creation for Reed Elsevier. By focusing on evolving the fundamentals of our business we believe that, over time, we will improve the business profile of Reed Elsevier and the quality of our earnings. This will lead to more predictable revenues through a better asset mix and geographic balance; a higher growth profile by expanding in higher growth segments, exiting from structurally challenged businesses and gradually reducing the drag from print format declines; and improved returns by focusing on organic development with strong cash generation. Overall, we believe that Reed Elsevier has a better business profile today than it had three years ago, and it is our objective to make sure that it has a better business profile three years from now than it has today. UNDerLYiNG revenue GrowTH including biennial exhibition cycling +2% +2% +4% -6%

7 Reed Elsevier Annual Reports and Financial Statements 5 Overview progress In we made good progress both on our organic transformation and on reshaping our portfolio. Organically, we extended our solution sets across customer workflows, launching new products, and rolling out new technology platforms and we continued to build out new products in adjacent markets and geographies. By the end of approximately 80% of our revenues were in our targeted formats of electronic and face to face, generating average underlying revenue growth rates of 5-7%. We limited our acquisitions to small data and content assets across business areas, and assets in high growth markets and geographies. Over the past three years our average annual acquisition spend has been around 300m per year, just over half of our typical free cash flow after dividends. Only one acquisition in the past three years has been in the hundreds of millions of pounds sterling, Accuity, right in the intersection of Risk Solutions and RBI s Major Data Services. All other individual transactions have required cash spend in the single digit millions or tens of millions of pounds sterling. Our acquisitions have been focused on electronic and face-to-face formats, with less than 10% of the acquired revenue being in print format. They have also been heavily weighted towards higher growth markets and geographies, with only 10% of acquired revenue in Europe, and virtually no acquired advertising revenues. In we increased our disposal activity, exiting businesses that are not likely to transform into the type of business that we want to be in, or where we do not see significant future value creation for Reed Elsevier. We also exited businesses where we have made a decision not to invest further to pursue a global leadership position, despite having successfully transformed an asset. For example, in recruitment and pre-employment services, we decided to dispose of both our Totaljobs online recruitment business and our employment screening business. Over the last three years we have exited businesses with total revenues of approximately 600m, including significant amounts of print and advertising related revenues in Europe. With a strong balance sheet and strong cash flow generation, and average acquisition spend comfortably covered by free cash flow, we are able to continue to use the gross cash proceeds from disposals to buy back shares, to mitigate the EPS dilution associated with ongoing disposals. Financial performance Underlying revenue growth reached +4%, or +3% excluding the effects of biennial exhibition cycling. Underlying operating profit grew +6%, and adjusted earnings per share grew by +8% at constant exchange rates. Despite continued organic investment in our business and the completion of a number of small acquisitions, our return on invested capital increased by another 70 basis points to 11.9%. By the end of we had reduced our net debt/ebitda ratio to 2.2 times on a pension and lease adjusted basis, or 1.7 times on an unadjusted basis, and we remain in a leverage range with which we are very comfortable. All five business areas contributed to underlying revenue and adjusted operating profit growth in. Elsevier achieved good revenue growth in primary research and databases & tools across scientific & medical segments, with particular strength in emerging markets. Research article submissions and usage grew double digits. Electronic revenues, which now account for approximately 70% of total revenues, grew strongly across all segments. LexisNexis Risk Solutions underlying revenue growth accelerated slightly in. Solid growth in the Insurance business was driven by the extension of products and services across insurance carrier workflows. In Business Services, anti-money laundering, fraud detection and credit decisioning solutions all performed well. The underlying rate of revenue growth improved at Reed Business Information, driven by strong growth from most of our Major Data Services businesses. Marketing Solutions and Leading Brands grew modestly, and the rate of decline in Other Business Magazines & Services moderated. We continued to transform the business in, exiting businesses that no longer fit our strategy. Business review Financial review Governance UNDERLYING REVENUE GROWTH Excluding biennial exhibition cycling REVENUE BY FORmaT underlying revenue growth excluding cycling: +3% -5% % % +3% * excluding cycling Print 5 6% Face to face +7%* Electronic +5 6% Financial statements and other information

8 6 overview CHIEF EXECUTIVE OFFICER S REPORT In December we announced that we are bringing LexisNexis Risk Solutions and Reed Business Information more closely together. We intend to leverage Risk Solutions strengths in data, analytics and technology in combination with RBI s broader geographic footprint and its industry specific databases. Underlying revenue growth at LexisNexis Legal & Professional was positive despite subdued legal markets in the US and Europe. Growth was driven by electronic revenues, which account for approximately 75% of total revenues. In we continued to release new products and platforms which have been well received. outlook In 2013 we will remain focused on the systematic transformation of our business and on improving the quality of our earnings. While the outlook for the macro environment and its impact on our customer markets is mixed, and 2013 will be a cycling out year for our exhibitions business, we have entered the year with positive momentum, and expect 2013 to be another year of underlying revenue, profit, and earnings growth. erik engstrom Chief Executive Officer reed exhibitions performed strongly in, driven by strong growth in the US and Japan, moderate growth in Europe, and double digit growth in emerging markets. We continued to invest throughout the year, launching 30 new shows, and strengthened our position in high growth markets through partnerships and targeted acquisitions. UNderLYiNG AdJUSTed operating ProFiT GrowTH earnings Per SHAre GrowTH Constant currency +5% +6% +6% +8% -1% -9% -9% -6% return on invested CAPiTAL NeT debt / ebitda 10.4% 10.6% 11.2% 11.9% 2.9x 2.5x 2.3x 2.2x Pensions and lease adjusted; calculated in US dollars; unadjusted net debt / EBITDA 1.7x

10 8 BUSINESS REVIEW REED ELSEVIER Reed Elsevier Reed Elsevier is a world leading provider of professional information solutions. A company that delivers improved outcomes to professional customers across industries, helping them make better decisions, get better results and be more productive. We achieve this by leveraging deep customer understanding to combine high quality content & data with analytics & technology in global platforms. Our solutions often account for about 1 percent of our customers total cost base but can have a significant, positive, impact on the remaining 99 percent. We seek to build leading positions in long-term global growth markets by leveraging our institutional skills, assets and resources across Reed Elsevier, both to build solutions for our customers and to pursue cost efficiencies. Across Reed Elsevier, we are systematically migrating towards this type of business, primarily through organic development, by investing in the transformation of our current assets and building out new products and solutions in adjacent markets and geographies. We are supplementing organic growth with selective acquisitions where we are the natural owner and can accelerate our strategy with good returns. We will continue to divest assets that we are not able to migrate in this direction, or where we do not see significant future value creation for Reed Elsevier. revenue by format 6,116m revenue by geographic market 6,116m 15% 21% 64% Electronic Face to face Print/Other 19% 19% 52% North America UK Netherlands Rest of Europe Rest of World 3% 7%

12 10 business review REED ELSEVIER HELPING CUSTOMERS LEVERAGE BIG DATA: REED ELSEVIER S HPCC SYSTEMS the proliferation of mobile devices and rapid falls in the cost of storage mean the volume of data being captured around the world is doubling every two years. by one estimate, it could increase 50-fold between now and 2020*. Our customers need to filter these vast quantities of often incompatible structured and unstructured data in order to make better decisions, get better results and be more productive. Whether they are governments looking to clamp down on fraud, insurance companies looking to improve their services, legal professionals who need the latest case notes at their fingertips, or clinicians requiring healthcare analytics, Reed Elsevier s High Performance Computing Cluster (HPCC) technology helps them achieve these outcomes. Uniquely, HPCC Systems combines trusted methodologies with Reed Elsevier s proprietary linking algorithms in a single high quality repository, enabling our customers to turn data into intelligence better, faster and cheaper. *Source: IDC 30m transactions per hour HPCC SYSTEMS IS AN OPEN-SOURCE, BIG DATA PROCESSING PLATFORM THAT CAN HANDLE 30M TRANSACTIONS PER HOUR Cool Vendor GARTNER NAMED REED ELSEVIER S HPCC SYSTEMS A COOL VENDOR IN ITS APRIL REPORT OUR HPCC PLATFORM LINKS DISPARATE DATA SOURCES TOGETHER ON A LARGE SCALE AND AT HIGH SPEED, CREATING PRODUCT OPPORTUNITIES THAT OUR CUSTOMERS NEVER KNEW EXISTED. vijay raghavan Chief Technology Officer, LexisNexis Risk Solutions

14 12 business review SCIENTIFIC, TECHNICAL & MEDICAL Scientific, Technical & Medical In Scientific, Technical & Medical markets, we provide information and tools to help customers improve scientific and healthcare outcomes. Elsevier is the world s leading provider of scientific, technical and medical information and serves scientists, health professionals, and students worldwide. Its objective is to help its customers advance science and improve healthcare by providing world class information and innovative information solutions that enable them to make critical decisions, enhance productivity, and improve outcomes. Revenues for the year ended 31 December were 2,063m. Elsevier is a global business with principal operations in Amsterdam, Beijing, Boston, Chennai, Delhi, London, Madrid, Munich, New York, Oxford, Paris, Philadelphia, Rio de Janeiro, St. Louis, San Diego, Singapore and Tokyo. It has 7,000 employees. Elsevier serves the needs of the science, technology and health markets by publishing primary research, reference, and education content, as well as by providing a range of database and workflow solutions. Elsevier s customers are scientists, academic institutions, research leaders and administrators, medical researchers, doctors, nurses, allied health professionals and students, as well as hospitals, research institutions, health insurers, managed healthcare organisations, research-intensive corporations, and governments. All of these customers rely on Elsevier to provide high quality content and critical information for making scientific and medical decisions; to review, publish, disseminate and preserve research findings; to create innovative tools to help focus research strategies, increase research effectiveness, improve medical outcomes, and enhance the efficiency of healthcare and healthcare education. In the primary research market during, over 1m research papers were submitted to Elsevier, a double digit increase on the prior year. Over 10,000 editors managed the peer review and selection of these papers, resulting in the publication of more than 330,000 articles in almost 2,000 journals, many of which are the foremost publications in their field and a primary point of reference for new research. This content was accessed by around 11m people, with nearly 700m full text article downloads last year. Content is provided free or at very low cost in most of the world s poorest countries. Elsevier s journals are primarily published and delivered through the ScienceDirect platform, the world s largest database of scientific and medical research, hosting over 11m articles, and over 11,000 full text e-books. Flagship journals include Cell and The Lancet families of titles. Elsevier continuously innovates to improve the utility and effectiveness of its journals. For example, its Article of the Future enhances the traditional scientific paper with new and broader types of content, such as links to experimental data, related content, and enhanced media to supplement the article s text. Elsevier is also a global leader in the scientific, technical and medical reference market, providing authoritative and current professional reference content. While reference has traditionally been a print industry, Elsevier has been a leader in driving the shift from print to electronic. Elsevier publishes over 20,000 reference titles, with 1,400 new titles published annually along with supporting bibliographic data, indices and abstracts. Approximately 85% of these titles are available electronically. Flagship titles include works such as Gray s Anatomy, Nelson s Pediatrics and Netter s Atlas of Human Anatomy. One of the world s leading medical journals since 1823 SciVal provides research performance tools for academic institutions and funding intelligence Premier life sciences journal with the highest impact factor in biochemistry and molecular biology ClinicalKey combines leading reference and evidence-based medical content into its fully-integrated clinical insight engine PharmaPendium is an online drug safety database that supports drug development researchers Scopus is the world s largest scientific abstract and citation database Geofacets is an extensive database of georeferenced geological maps ScienceDirect is the world s largest database of scientific and medical research articles CPM CarePoints is a leading comprehensive care planning and clinical documentation system

15 reed elsevier Annual Reports and Financial Statements 13 Overview Elsevier launched ClinicalKey in, a product that allows physicians to access the leading reference and evidence-based medicine content in a single, fully-integrated site. ClinicalKey includes a full taxonomy and improved smart content search to help clinicians look up detailed information on highly specific topics as they seek to answer clinical questions. The platform covers Elsevier s as well as relevant third-party health content. ClinicalKey has already been deployed at leading teaching hospitals, such as Oxford University s John Radcliffe, the Cleveland Clinic, and the US Department of Veterans Affairs. In medical education, Elsevier serves students of medicine, nursing and allied health professions through print and electronic books, as well as electronic solutions. For example, its Evolve portal provides a rich resource to support faculty and students and now has over 3.5m registered users; Evolve Reach provides online review and testing tools for nursing and the allied health professions; Evolve Teach provides online resources and solutions to support faculty. Elsevier s database and workflow products provide a range of tools and solutions for professionals in the science, technical, and medical fields. Customers include academic and corporate researchers, research administrators and healthcare professionals. For academic and corporate researchers, significant products include Scopus, Geofacets, and Reaxys. Scopus is the largest abstract and citation database of research literature in the world, with abstracts and bibliographic information on almost 50m scientific research articles from 19,500 peer reviewed journals and 5,000 international publishers. Geofacets is an oil and gas exploration tool which packages research-relevant Elsevier and third-party geological content and tags that content to enable rich search functionality. Reaxys is a leading solution for synthetic chemists, integrating chemical reaction and compound data searching with synthesis planning. In December, Elsevier acquired Knovel, a web-based provider of productivity tools for the engineering community, integrating technical information with analytics and search to deliver trusted answers and drive innovation. Elsevier serves academic and government research administrators through its SciVal suite of products that help them evaluate their institutions research performance, determine research strategies and increase institutional efficiencies. Leveraging bibliometric data, such as citations from Scopus, SciVal Spotlight helps institutions and governments to identify their distinctive research strengths, evaluate performance and increase the focus of their research and development investments. SciVal Funding assists researchers and institutions in identifying grants that are most relevant in their research areas. In August, Elsevier bolstered its research management portfolio by acquiring Atira, a provider of software and tools that complement the SciVal platform and help academic institutions and researchers improve their research outcomes. For healthcare professionals, Elsevier develops products to deliver patient-specific solutions at the point of care to improve patient outcomes. Its clinical solutions include Gold Standard, which provides critical information on drug interactions to assist effective treatment, and CPM Resource Center, which provides a data-driven framework to support nurses in undertaking procedures. Elsevier further bolstered its clinical solutions portfolio with the acquisition in September of ExitCare, a provider of patient education and discharge instructions. ExitCare s products, incorporated into Elsevier s clinical decision support content and tools, will help healthcare providers improve the delivery of healthcare information and services across all care environments. business review Financial review Governance revenue by format revenue by geographic market 2,063m Print/Other 32% Electronic 68% 2,063m Rest of World Europe North America Financial statements and other information

16 14 BUSINESS REVIEW SCIENTIFIC, TECHNICAL & MEDICAL Market opportunities Scientific, Technical and Medical information markets have good long-term growth characteristics. The importance of research and development to economic performance and competitive positioning is well understood by governments, academic institutions and corporations. This is reflected in the long-term growth in research and development spend and in the number of researchers worldwide. Growth in health markets is driven by ageing populations in developed markets, rising prosperity in developing markets and the increasing focus on improving medical outcomes and efficiency. Given that a significant proportion of scientific research and healthcare is funded directly or indirectly by governments, spending is influenced by governmental budgetary considerations. The commitment to research and health provision does, however, remain high, even in more difficult budgetary environments. Strategic priorities Elsevier s strategic goal is to lead the way in providing information solutions that advance science and improve health. To achieve this, Elsevier creates solutions that reflect deep insight into the way its users work and the outcomes they are seeking to achieve; drives for excellence in content, service and technology; constantly adapts and revitalises its products, solutions and business models; and leverages its shared resources and knowledge to promote innovation, efficiency and excellence in execution. For academic and corporate researchers, priorities are to continue to strengthen journal brands and the quality of published articles, and to further improve scientific communication and user experience with our journal content. Elsevier is focused on delivering journal content quickly, making it available through different access channels, and exploring a range of innovative new business models. Elsevier will also build new services, and add greater functionality and utility to existing solutions to improve researcher productivity. For science and health professionals, priorities are to continue enhancing the quality and relevance of our content and our workflow tools, while actively managing the ongoing format shift from print to electronic information. For students, priorities are to continue to provide the highest quality educational content and tools and to develop an even better customer experience. In addition, Elsevier will develop tools to track student performance, train new faculty members, and improve the effectiveness of existing faculty staff. Business model, distribution channels and competition Science and medical research is principally disseminated on a paid subscription basis to the research facilities of academic institutions, government and corporations, and, in the case of medical and healthcare journals, also to individual practitioners and medical society members. For a number of journals, advertising and promotional income represents a small proportion of revenues predominantly from pharmaceutical companies in healthcare titles. Over the past 15 years alternative payment models for the dissemination of research such as so-called author-pays open access or author s-funder-pays have emerged. While it is expected that paid subscription will remain the primary distribution model, Elsevier has long invested in alternate business models to address the needs of customers and researchers. Over 1,500 of Elsevier s journals now offer the option of funding research publishing and distribution via a sponsored article fee. In addition, Elsevier now publishes around 30 author-pays journals. Electronic products, such as ScienceDirect, Scopus and ClinicalKey, are generally sold direct to customers through a dedicated sales force that has offices around the world. Subscription agents facilitate the sales and administrative process for print journals. Books are sold through traditional and online book stores, wholesalers and, particularly in medical and healthcare markets, directly to end users. Competition within science and medical publishing is generally on a title-by-title and product-by-product basis. Competing journals, books and databases are typically published by learned societies and other professional publishers. Workflow tools face similar competition as well as from software companies and internal solutions developed by customers. RElatIVE IMpact factor growth IN article SUBMISSIoNS % Improvement in relative journal quality of Elsevier s portfolio through attracting the highest quality research. Increased number of articles submitted to Elsevier journals with the total exceeding 1m for the first time in. Relative impact factor is the average citation impact of Elsevier s journal content compared to other publishers (industry average = 1). Relative impact factors based on journal-level impact factors released by Thomson Reuters in the given year.

17 Reed Elsevier Annual Reports and Financial Statements 15 Overview Change Change at constant currencies Change underlying Revenue 2,063 2,058 0% +1% +2% Adjusted operating profit % +1% +4% financial performance Elsevier achieved good revenue growth in primary research and databases & tools across scientific & medical segments, with particular strength in emerging markets. Research article submissions and usage grew double digits. Electronic revenues, which now account for approximately 70% of total revenues, grew strongly across all segments. Print book and pharma promotion revenues continued to decline. Underlying revenues grew +2% and underlying adjusted operating profits grew +4%. Good underlying revenue growth in primary research solutions across the scientific and medical segments was driven by double digit growth in both submissions and article downloads, with particularly strong growth in faster growing economies outside Europe and the US. The number of article submissions to our journals exceeded 1m for the first time in, with over 11m users downloading nearly 700m articles during the year. Elsevier s overall relative impact factor and citation share continued to grow in the year as we focused on providing our customers with high quality content embedded in sophisticated online tools. In addition to good growth in traditional subscriber-pays article volumes, author-pays, or author s-funder-pays article volumes increased during the year, albeit from a small base. A sponsored article option is currently available in 1,500 of our journals and 30 stand-alone journals operate under this payment model. Good growth in databases & tools revenue was driven by strong new sales and usage growth. Sales of print books to individuals continued to decline in reflecting format migration and subdued reference and education markets. Print pharma promotion revenues also continued to decline reflecting industry trends. In August the management structure of Elsevier was reorganised, combining science & technology and health sciences. Had these revenue streams still been managed separately, their pro forma underlying revenue growth would have been +5% and flat respectively. In adjusted operating profit margin continued to improve, driven by continued process efficiencies and currency hedging benefits Outlook The customer environment is broadly unchanged on last year, with variations by geography and customer segment. We expect volume growth in research and strong demand for electronic products and solutions to continue across scientific and medical markets, with continued declines in print book and pharma promotion revenues. Overall we expect another year of modest underlying revenue growth in Business review Financial review Governance REvEnuE adjusted OPERating PROfit 1, , ,058 2, Financial statements and other information

18 16 business review SCIENTIFIC, TECHNICAL & MEDICAL

19 reed elsevier Annual Reports and Financial Statements 17 scopus: reducing the time it takes to get new products to customers Overview unilever is one of the world s leading suppliers of food, home and personal care products with sales in over 190 countries. Its products are present in seven out of 10 homes globally and are used by more than 2bn people on a daily basis. Unilever undertakes an immense range of product improvements and new product development every year. In order to shorten the time it takes to get new products to customers, the R&D team needed a tool to speed up their research decision making process. After extensive evaluation against its existing research discovery tool which had been in place for 12 years, Unilever implemented Elsevier s Scopus in. Scopus now enables Unilever s R&D and Innovation teams to search 49m scientific records to make faster, more informed decisions and achieve better results. Unilever relies on Scopus to determine quickly if a specific experiment or chemical reaction has been carried out before and if it is worth pursuing. When deciding on using Scopus, David Younghusband, Information Systems Specialist for Unilever, based in Bedford, UK, asked for feedback from the researchers as part of the structured evaluation process. The unanimous feedback was that they could not now work without Scopus. About Scopus Scopus is the largest abstract and citation database of peer-reviewed research literature from more than 5,000 international publishers. The collection of research literature grows every month and currently includes more than 20,500 different sources, including 19,500 peer-reviewed journals, 400 trade publications, and 360 book series. Featuring smart tools to track, analyse and visualise research, Scopus is widely used across the research community, with customers in academia, government, and industry. 20,500 sources THE COLLECTION OF RESEARCH LITERATURE IN SCOPUS GROWS EVERY MONTH AND CURRENTLY INCLUDES MORE THAN 20,500 DIFFERENT SOURCES. SCOPUS HELPS US DO MORE E-SCIENCE SCIENTIFIC INVESTIGATION THAT CAN BE UNDERTAKEN MORE EFFECTIVELy, LESS EXPENSIVELy AND WITHOUT HAVING TO PERFORM WORK IN THE LAB THAT HAS ALREADy BEEN DONE By OTHERS OR THAT ISN T LIKELy TO PRODUCE RELEVANT OUTCOMES. david younghusband Information Systems Specialist, Unilever R&D business review Financial review Governance Financial statements and other information

20 18 business review RISK SOLUTIONS & BUSINESS INFORMATION Risk Solutions & Business Information In Risk Solutions & Business Information, we provide data, analytics and insight that enable customers to evaluate and manage risks, and develop market intelligence, supporting more confident decisions, improved economic outcomes, and enhanced operational efficiency. Risk Solutions LexisNexis Risk Solutions is a leading provider of solutions that combine proprietary, public and third-party information, with advanced technology and analytics. These solutions assist customers in evaluating, predicting and managing risk and improving operational effectiveness, predominantly in the US. Revenues for the year ended 31 December were 926m. LexisNexis Risk Solutions is headquartered in Alpharetta, Georgia, has principal operations in Georgia, Florida, and Ohio, and has 4,100 employees. LexisNexis Risk Solutions is organised around market facing industry/sector groups: insurance, business services (including the financial services, receivables management and corporate groups), and government. The most significant of these is insurance. These groups are supported by a shared infrastructure for technology operations, data management, and other support functions including compliance and marketing. A number of transactional support activities, including some financial processes, are provided from a shared services organisation managed by the LexisNexis Legal & Professional business. The Legal & Professional business also distributes Risk Solutions products into legal markets in the US and internationally. Insurance Solutions provides a comprehensive combination of data and analytics to property and casualty (P&C) personal and commercial insurance and life insurance carriers in the US to improve critical aspects of their business, from customer acquisition and underwriting to claims handling. Information solutions, including the US s most comprehensive personal loss history database, C.L.U.E., help insurers assess risks and provide important inputs to pricing and underwriting insurance policies. Additional key products include Data Prefill, which provides critical information on customers, potential customers and their auto ownership directly into the insurance workflow, and Current Carrier, which identifies current or previous insurance as well as any lapses in coverage. business Services provides financial institutions with risk management, identity management, fraud detection, credit risk management, and compliance solutions. These include know your customer and anti-money laundering products. The business also provides risk and identity management solutions for corporate customers in retail, telecommunications and utilities sectors. Receivables management solutions help debt recovery professionals in the segmentation, management and collection of consumer and business debt. government Solutions provides data and analytics to US federal, state and local law enforcement and government agencies to help solve criminal and intelligence cases and to identify fraud, waste and abuse in government programmes. The Risk Solutions business also provides risk-related information to the legal industry through LexisNexis Legal & Professional. risk Solutions C.L.U.E. Most comprehensive US personal insurance claims database LexisNexis Anti-Money Laundering Solutions Content and information for anti-money laundering compliance, risk mitigation and enhanced due diligence LexisNexis Data Prefill Tool to automate insurance application process providing critical information insurers need to quote and underwrite a policy Accurint for Collections The leading online US solution to help locate debtors quickly and accurately LexisNexis Current Carrier Database that identifies the existence of current or previous insurance, and whether or not the applicant has had a possible lapse in coverage LexisNexis Identity Management Range of solutions to help clients verify that an identity exists and authenticate individuals LexisNexis RiskView Comprehensive suite of credit risk management tools to help assess consumer creditworthiness and risk potential LexisNexis Revenue Recovery and Discovery Suite of tools to enable governments to leverage public records and analytics to identify instances of fraud and to more efficiently collect on outstanding debts

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