[FIX] We Can’t Sign You With This Credential Because Your Domain Isn’t Available

Learn how to fix "We can't sign you with this credential because your domain isn't available" error in Windows 10, in this post.

Earlier, we have seen how to fix ‘We can’t sign into your account‘ message after login in Windows 10, in this guide. Today, in this article, we’re going to discuss yet another similar issue which may be faced by domain users.

In this case, whenever a domain user try to login, following message appears at the screen:

We can’t sign you with this credential because your domain isn’t available. Make sure your device is connected to your organization’s network and try again. If you previously signed in on this device with another credential, you can sign in with that credential.

This problem may sometimes also termed as “We can’t sign you with this credential because the network isn’t available“. If you’re the administrator for the network and your users are facing this problem, you must advise them to leave and then reconnect to the domain. You can also suggest them to login with no connectivity, to check if they could login locally.

If they still have the problem, here is how to fix.

FIX: We Can’t Sign You With This Credential Because Your Domain Isn’t Available In Windows 10

3. In the right pane of Security Options , look for the Policy setting named Interactive logon: Number of previous logons to cache (in case domain controller is not available). Double click on it to modify its value.

4. Finally, set the value to 0, which means Do not cache logons. Click Apply followed by OK. Close the security policy snap-in.

Reboot and this should fix up the problem.

Hope this helps!

About Kapil Arya

Kapil is presently a Microsoft MVP in Windows IT Pro expertise. He is Windows Insider MVP as well, and author of 'Windows Group Policy Troubleshooting' book. In 2015, Microsoft India accomplished him as 'Windows 10 Champion'. Being passionate Windows blogger, he loves to help others on fixing their system issues.