COMMITMENT

POLICIES

SUSTAINABLE PRODUCTS

BENEFITS

FAQs

QUESTIONS?

Call or email to speak with a Guardian InGlass representative

855.58.GLASS (45277)

Listed below, you’ll find answers to frequently asked questions (FAQs) about Guardian InGlass interior glass solutions. If there is a question you have that we haven’t answered here, feel free to call us at 855-58-GLASS (45277). We’re always ready to help.

Product Information

How do I know which products can be combined? What is the best way to locate a specific glass product?

You can browse a complete list of product combinations on our website, searching by color, application, performance or product line. You can also use our Glass Wizard to help locate the best product combination for your project.

What do the InGlass dollar signs represent?

Our dollar sign symbols are intended to provide a guideline for the relative cost of each product compared to other products. This is only a guideline for comparison and actual pricing should be obtained from a Guardian InGlass fabricator or a glazing or installation contractor for the product type desired.

Can I get DiamondGuard on someone else’s glass?

For a specific project, we will coat DiamondGuard on a non-Guardian glass. DiamondGuard is a proprietary coating and there are certain requirements necessary for this type of product combination. Please contact your Guardian representative for more information.

Can I have coated textured glass (e.g., ShowerGuard on acid-etched glass)?

DiamondGuard and ShowerGuard coatings are available on our SatinDeco acid-etched glass. If you have further questions with regards to the availability of coatings on other textured glass, please contact a Guardian representative.

Technical Information

Does the warranty cover the end-user or the fabricator of the glass?

Individual products such as ShowerGuard have warranties for both the end-user and the fabricator. However, other products like DiamondGuard are only warranted through the fabricator, and customers should work directly with the fabricator for any warranty information or claims. Please note that warranties do not cover glass breakage. Download specific product warranties for more detailed information.

Why do your warranties vary by product?

Each warranty has been customized to a specific audience based on differences in the products and their intended applications. Download specific product warranties for more detailed information.

How do I know ShowerGuard or DiamondGuard is on the glass and on which surface?

ShowerGuard has a single coated surface; this surface should be oriented facing the interior of the shower. Upon installation, an identification label should be affixed to the uncoated surface of the ShowerGuard coated glass. This label should be left on the glass until installation of ShowerGuard is complete. In the event the coated surface orientation is lost, an electronic detector can be used to identify the ShowerGuard coated surface. Please contact your ShowerGuard installer or click here <www.edtm.com/spec_rd1660.htm> to acquire an electronic detector. Guardian is currently developing a tool to quickly identify the DiamondGuard coated glass surface, but this is not available at the present time.

Do you have testing information on the uniformity of your SatinDeco acid-etched product?

During development work on the product, Guardian evaluated the surface roughness of the acid-etched glass in order to create a product with improved uniformity. This data is available upon request. We also measure gloss as a measure of quality on all of our acid-etched products.

Does your mirror come with safety film?

Guardian mirror products, including UltraMirror, can be shipped with a safety film. Contact a Guardian representative for more information.

Do color laminated products provide the benefits of sound reduction and safety?

Though color laminated products can help with sound reduction and increase safety in instances when glass is broken, the primary purpose of colored laminated glass is often enhanced design flexibility.

Where does the material come from (with consideration to LEED credits)?

Raw materials for our glass products are sourced locally whenever possible. Some specific materials not available locally are sourced from the closest source available. Use EcoScorecard to help understand the LEED contribution of our different glass types.

Samples

How do I order a sample of the material I want? What process do I need to follow to get a mock-up?

Samples are available as 4x4 or 5x8 samples using our sample order form. For larger samples or special requests, please contact a Guardian representative.

Why does it take so long to receive the samples I ordered?

We have over 50 stock samples readily available that can be shipped out upon request. All other product combinations must be requested from a production facility, where samples are produced and fabricated on a made-to-order basis.

Specifying, Fabrication and Installation

How do I know what thickness of glass is appropriate for stairs and railings?

InGlass Select Fabricators and Guardian Representatives can provide information on specifying the correct thickness of glass for your project.

Can I get your glass as part of the furniture I specified?

Yes, Guardian InGlass products can be specified for furniture and case good applications. Contact Guardian at 1-855-58-GLASS (45277) or email info@guardianinglass.com for additional information.

Does Guardian have a network of installers?

We work with many different professionals necessary to complete an interior glass project. The installation may vary depending on the specific application involved. Please contact Guardian at 1-855-58-GLASS (45277) or email us at info@guardianinglass.com if you need assistance installing your project. We will try and connect you with a glazier or other professional necessary for your project.

Does Guardian supply door handles for shower doors?

Guardian sells glass to many different Shower Door companies. They combine our glass with door handles and other hardware to provide a complete shower door.

Can I order Guardian InGlass interior products from non-certified fabricators?

Guardian interior glass products are available from a wide variety of Guardian’s direct customers. However, our network of InGlass select fabricators have experience and capabilities to handle design driven projects making them the preferred partner for your project.

How long will it take to get material shipped (lead time from manufacturing to fabricator/glazier/on-site)?

Material shipments can vary significantly by product and product combinations. Products that are readily in stock and only need simple fabrication may only be a couple of weeks while large scale or custom products will require significantly more time. For accurate information, please contact your InGlass fabricator or a Guardian representative.

Is specialized equipment required for Guardian InGlass products?

In some cases, yes. Guardian InGlass Select Fabricators have been certified by Guardian to verify that they have expertise as well as the specific equipment necessary to handle products from the Guardian InGlass product lines so that you can be confident the your fabricated product will be right the first time.

Who do I call for product or technical questions? What if I do not see an answer to my question here?