Customers

Botswana Railways aspires to provide total logistics solutions that are in line with our customers’ changing needs and in accordance with global trends, therefore its commitment is to continuously look at ways of improving service delivery to our customers.

Botswana Railways has Key Accounts Executives whose main roles are to manage relationships with BR’s customers. Their daily activities are to ensure that customer consignments are moved timorously; wagons are placed as per customer requirements and provide regular updates to customers on the position of their consignments.

To find out more about our reliable and cost effective freight service, please call any Customer Service Centre near you between 07h30 and 16h30 week-days and 07h30 to 10h30 on Saturdays. Alternatively you can contact our Marketing Department at +267 4717136/ 4711375 or send an email to marketingbotrail [dot] bw.

Tariffs and Conditions of Carriage

For enquiries on tariffs and conditions of carriage, please contact your nearest Botswana Railways Customer Service Centre between 07h30 and 16h30 week-days and 07h30 to 10h30 on Saturdays.