Shipping Damaged Products should be refused. If Shipping Damaged Products are accepted inadvertently, You must mail 3C_Expert Customer Support WITHIN THE FIRST 24 hours of receipt to report damage and be eligible for damage claim. This is necessary for 3C_Expert to file a shipping damage claim on behalf of customers. 3C_Expert is not liable for any monies lost when the carrier refuses shipping damage claims.

Potentially Defective Products
All Potentially Defective Product claims should be directed directly to the manufacturer or warranty provider for evaluation and warranty support. Refer to the products' individual warranty policy for further information.

99% of initially diagnosed "Potentially Defective Products" turn out to be configuration or compatibility issues and are not "Defective Products".

Pre-approved Non-defective products can be returned within 30 calendar days from Rakuten.com Shopping purchase date if returned in original item and package condition for partial item refund if return is received in "new and unopened" manufacturer's condition and able to be re-sold. Returned products are subject to shipping, and restocking charges, or refund rejection as listed below.

RMA Fee Schedule for Returned Item Condition
Single Products returned New, Unopened in perfect condition with all packaging and item materials and manuals that can be resold as new are subject to a 15% restock fee + Shipping cost.

Single Products returned Opened with missing items, packaging or accessories or customer caused item, packaging or accessory damage that cannot be resold as new for any reason will be discarded with no refund.

Single Products returned with missing items, packaging or accessories that we can replace from our stock are subject to the cost of item replacement + a 30% restock fee + Shipping cost.

Failure to receive return of single products within 30 calendar days from Rakuten.com Shopping purchase date will be deemed to be a permanent acceptance of the product. Return is not allowed for any reason after this point. The return must go to our return warehouse with a valid RMA on the label via FedEx, UPS, or USPS with tracking showing pickup on or before 30 calendar days from Rakuten.com Shopping purchase date.

IMPORTANT NOTES
All returns must be approved thru http://www.topram.com/rma.htm Returned product must have a valid RMA number written on the shipping label. Return shipments without valid RMA numbers will be rejected. Customer is responsible for return shipping charges to 3C_Expert's distribution center. Customer is responsible for all risk of loss and damage to products being shipped for return. Fully insure return shipment in case of loss or damage. Return eligibility is for single purchase of product only. Wholesale or bulk purchases (5 or more items of the same UPC number) are not eligible for return.