We strive to offer exceptional product quality, therefore we only accept returns on damaged items within 5 days of delivery. Please contact our team at natalie@shopnatalieryan.com within 5 days of receiving your order if products arrive damaged.

Some items are non-refundable:Gift cardsDigital download products

Refunds (if applicable):Once you have reported your damaged items to us with photos, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.