Helpdesk Support Services

At a Glance

Fujifilm offers comprehensive Helpdesk Support Services to meet your customers' demands and requirements for flexible, rapid, high quality and user-friendly helpdesk support. With more than twenty-five years of helpdesk support experience, meeting the demands of many of the largest retail, commercial and corporate clients, Fujifilm is the right choice to maximize your product up-time and to protect your valuable customer service relationships.

What can Fujifilm do for you?

Fully staffed Helpdesk Support Center with scalable workforce to meet your needs as your business changes

Flexible hours of support designed to meet your needs and the business demands of your customers

State-of-the-art Helpdesk software to monitor and track all call activity

Fully integrated smart troubleshooting question tree software and informational database that can be customized to your unique products and services to ensure your customers receive the specialized support they deserve

Full dispatch services are incorporated into the Fujifilm Helpdesk structure to ensure rapid dispatch of all service calls to field support (if Fujifilm dispatch service is used)

Full software system integration into parts department ordering and shipping to save your customers time and phone calls (when Fujifilm parts services are used)

Full reporting and call center data metrics available

Escalation management to ensure that key account requirements are met and your management team informed