Career Opportunities

Training and Development Manager

Summary
Manages Casino Arizona's Training and Development Center. Plans, coordinates, and directs training and staff development programs for all employees and ensures that they have the necessary skills to successfully perform their jobs and deliver outstanding customer service to patrons.

Supervisory Responsibilities
Directly supervises the Training and Development Specialists and the Training and Development Coordinator.

Education and/or Experience
Bachelor's degree (B. A.) from four-year college or university in Training, Education, Organizational Management, Business or related field required; 5 years experience managing training functions, preferably in the hospitality industries and developing new training systems and understanding the strategic relationship of training in the support of achieving the stated mission of the business; gaming background a plus; and/or equivalent combination of education and experience.

Computer Skills
To perform this job successfully, an individual should havellent PC skills and a broad working knowledge of the Internet and Microsoft Office applications. In addition, previous administrator experience with learning management systems, off-the-shelf eLearning content providers, and eLearning content development is required.

Other Qualifications
• Must have knowledge and/or experience in providing guest services and skills in presenting and facilitating group-training programs.
• Must have experience conducting training needs analysis and evaluating training programs that includes the cost benefit analysis of training.
• Must be able to supervise trainers, negotiate vender contracts, coordinate training workshops and seminars, consult with all levels of the organization and act as a role model of an effective trainer.
• Actual working experience in Indian Gaming and knowledge of Native American culture is strongly preferred.
• Must be able to coordinate multiple priorities simultaneously, set and meet deadlines.
• Must be able to work a flexible schedule, when necessary, such as being available for swing or graveyard shift employees (on occasion) and weekends or holidays.

Language Skills
Must be able to read, write, speak and understand English.

Physical Demands
While performing the duties of this Job, the employee is regularly required to use hands and fingers to handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand for prolonged periods of time; walk; sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment
While performing the duties of this Job, the employee is frequently exposed to secondary smoke. The noise level in the work environment is usually moderate.