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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

Why do you not want to answer this thread?(Your answer will be sent to Jeanette and Aytekin)

my account says over limit??

Asked by
ShawnWashburn
on March 22, 2014 at 09:56 AM

I have only registered about 10 artist. Now another is trying tio register and is getting an over the quota limit. This just cant be...

Apologies for the inconvinience caused, please provide us the form's url so that we can be able to investigate into this.

Loolking forward to serving you further.

Cheers!

Answered by
ShawnWashburn
on March 23, 2014 at 10:21 AM

Still !!! I am trying to registrar artists and still get over quota limit!http://form.jotform.us/form/33466008709154Sent from my iPhone...

JotForm Support

Answered by
BDAVID
on March 23, 2014 at 12:14 PM

Hi, on a free account you can receive upto 10 monthly payments.

If the 100 or 10 SSL submission, or 10 payments quota reache the limit, the forms will be unavailable, whichever quota is reached first. The form will be available when the counter resets next month, you might consider upgrading to a plan that best suits your needs.

Answered by
ShawnWashburn
on March 23, 2014 at 05:11 PM

I DO NOT HAVE A FREE ACCOUNT !!! I just received another email from aperson that is trying to register but cant.On Sun, Mar 23, 2014 at 12:14 PM, JotForm Support Forum <jotform@jotmails.com> wrote:...

JotForm Support

Answered by
jonathan
on March 23, 2014 at 06:07 PM

Hi Shawn,

I can see that you have a PREMIUM type subscription.

And I do not find any issue on your account, so there should be no problem using your forms that could be related to account limitations.

as it is now, TOASTartwalk had already exceeded the allowed payments submissions which is only 10.

This is the reason the form http://form.jotform.us/form/33466008709154 does not accept further submissions.

The username/account TOASTartwalk will either have to upgrade to higher plan to have more limits, OR wait at the next 1st day of the month when submissions resets will occur.

Hope this clarifies the matter. Please inform us if you need further assistance.

Thanks

Answered by
ShawnWashburn
on March 23, 2014 at 06:51 PM

How is this form free? NO! I paid to have a premium account and I justreceived ANOTHER email from an artist trying to register and cannot. THISIS A CRITICAL TIME FOR US TO REGISTER ARTISTS AND IT IS DEPENDENT ON THISFORM. I Do NOT understand why the money I paid is not working for THISform. We cannot afford to loose any more registrations!!! I need this fixASAP.if there are any question please call me at917-291-1316On Sun, Mar 23, 2014 at 6:07 PM, JotForm Support Forum ...

That needs to be changed!How do I access that account?I used toastartwalk@gmail and it said no such email on file... onlyshawnwashburn@gmail..Really need to fix this ASAP the premium account should be for TOASTartwalkNOT shawn washburncan you fix this please????On Sun, Mar 23, 2014 at 7:21 PM, JotForm Support Forum ...

JotForm Support

Answered by
jonathan
on March 23, 2014 at 09:22 PM

Are you the owner of the account TOASTartwalk?

If you own this account, then you can login to it.

If you forgot the password, you can reset it using its e-mail account. use the 'Forgot Password' link in http://jotform.com/login page

Really need to fix this ASAP the premium account should be for TOASTartwalk NOT shawn washburn

To be able to fix this mistake, you will need to cancel first the ShawnWashburn and upgrade instead the TOASTartwalk account.

Thanks.

Answered by
ShawnWashburn
on March 24, 2014 at 09:40 AM

This was covered this in one of the nine email back and forth. As I saidthis is critical Toast RIGHT NOW to have this form functioning to registerartists. i CANNOT afford to loose another registrant...If you cannot fix this NOW I will discontinue Jotform and use the free formbuilder on wix admin page.ShawnOn Sun, Mar 23, 2014 at 9:22 PM, JotForm Support Forum ...

JotForm Support Manager

Answered by
Jeanette
on March 24, 2014 at 12:09 PM

I think there is a confusion. We have been trying to tell you that the account TOASTartwalk is NOT a paid one.

This can be resolved in two ways:

1. According to our records you purchased a subscription for another account which is ShawnWashburn (shawnwashburn@gmail.com) Which is the one you are using to post in this thread. Below the order ref number and original date of purchase