How do I get an updated license key?

My Credit Card expiration date was reached, and my license stopped working on a monthly subscription. I never received any notice from Wowza, my streaming server just stopped working. I updated my billing info with a valid credit card date and ccid code. I submitted a ticket, and got an autoresponse, but still am waiting for a new key 24 hours later. Is this normal? How do I get my license key reactivated, or get a new one?