**Winner of UK Small Business Award 2003 for Outstanding Customer Service**
Payment with order. All prices are in British Pounds. We accept cheques in British Pounds and most major credit and debit cards and Paypal.

If we receive credit card details with your order, our objective is to get the book in the post to you within one working day. Orders received after mid-day UK time on Fridays may not be processed until the following Monday. If you would like us to quote shipping costs before dispatch please let us know in the comments field of the order form.

Postage, packing and insurance are at cost. UK parcels under 2 kg will be sent via first-class post, over 4 kg via 48-hour Parcelforce. All overseas parcels will be sent airmail. For high value parcels we will insure where possible.

Returns:
We do our best to make sure that all of our books are described accurately. Books can be returned within 14 days of receipt. If a book is found to be substantially not as described then we shall provide a full refund including return postage otherwise you shall be repsonible for cost of return postage. Please phone or email before returning any item. An immediate refund will be given on receipt of any books returned.

We are a family-run business consisting of two shops: Stella Books in Tintern and Rose's Books in Hay-On-Wye (email enquiry@rosesbooks.com; address: 14 Broad Street, Hay-On-Wye, Hereford, HR3 5DB, UK). Your orders will automatically be forwarded via our internal network to the correct location and you will be informed as to which shop your book is in. This procedure will not result in any delay in the processing of your order. Books ordered from both shops can be shipped together if required.

Due to the huge popularity of ordering used books online and the high volume of sales thus generated, some titles you order may recently have been ordered by a previous customer and may no longer be available. A specific title may also be on 'hold' awaiting payment, before the book is shipped. Keep trying. Other dealers are eager to help you receive the book you're looking for.