70 Margaret Street Toowoomba QLD 4350

Cancellation Policy

We respect that your time is valuable and we appreciate that you understand ours is too.

We request that you let us know as soon as you are able if you are unable to keep your appointment. We will happily re-book an appointment for you at no cost.

When a client makes a booking and subsequently fails to present for the designated appointment without contacting the clinic to cancel the appointment this usually causes direct financial loss to the clinic. This may, at the discretion of the clinic, result in a cancelled booking fee being applied at the next consultation.

Patient Privacy

All client records at Medella Wellness are treated confidentially and in accordance with legal and ethical requirements. Individuals have a right of access to health information held about themselves and requests for access to client records should be made in writing or by email to the clinic.

Evidence of identity of the person will be required. A driver’s license, pension card, student card, Medicare card or similar identification bearing a specimen signature will normally be acceptable. Processing of the request cannot begin if any of the requested information is not supplied. A fee may be applicable based on the costs involved for preparation of the information for release (e.g. photocopying etc.).