Citi, you have some training to do

The “warmer, friendlier feel” training will take place at Citi branches across the country including the branches in San Antonio. For a list of area branches visit Citi.

The training comes as a result of an internal Citi survey of its customers that found its customer service lacking. The Associated Press story reported a Citi spokesperson as noting that employees need to make an emotional connection with customers. This is true, because when I bank, it would be nice to have a foot rub or maybe share some tears.

Then again, you know, there is something to be said for a free toaster.