Your request is declined because the provider is too busy or can’t do the job requested: Google will email you and include any notes from the professional about why they declined it. If a provider doesn’t follow up within one business day: You can either move on and find another provider or contact Google. There is a consumer contact page for Home Services Ad Support that includes phone and email contact information. If a provider cancels and the appointment and can’t reschedule: Google invites you to contact it to find another professional. If you’re not satisfied with the work done, and can’t resolve it with the provider first: Contact Google for help finding someone else to do the work.