Can you explain the procedure ??I'm used to just activate it, scan a QR code, and then nothing else to do. Doesn't seems to work as simply in this case.

Thanks

If you enabled double factor authentication on your account, the login procedure should now lead you to a page where you can scan a qr code or manually add your username (email address) to the google authenticator database. Follow the instructions on the screen, if you are still having issue please email us. Thank you

Can you explain the procedure ??I'm used to just activate it, scan a QR code, and then nothing else to do. Doesn't seems to work as simply in this case.

Thanks

If you enabled double factor authentication on your account, the login procedure should now lead you to a page where you can scan a qr code or manually add your username (email address) to the google authenticator database. Follow the instructions on the screen, if you are still having issue please email us. Thank you

Is anyone experience problems with the prices of the BTC and XAU contract at this moment?The price of the XAU/USD is still at the value of yesterday 1604 / 1606 and the the price of the BTC/USD contract is not updating (value is stuck at 10.6380 / 11.0126)

Send as un email with details of your position. today i have had internet connection troubles and have been able to restart the trading engine only by 14:00 local time (GMT+1 - Italy). This was due because the gold market stops on the weekend and i have to manually restart it on monday. I'll setup a backup solution to avoid this happening again in the future. apologizes for the issue, we offer to adjust all positions unjustly closed to 0 profit/loss. It might have happened that i've missed some emails or messages, this is because i'm currently still busy with my day job, which involves hotel+restaurant management and here it is currently Summer and the hottest season for tourism. I'll be able to dedicate more time very soon. Please send again an email with your issue if you didn't receive a reply.

It's nice to hear you'll have more time for the project soon. The project is ambitious and I suspect there might be great demand... it really deserves more attention. Thanks in advance.

This might be due to the fact we use a a slightly different formula, but we should ask confirmation to Meni Rosenfeld.

Actually MykelSilver is right. We used an incorrect formula previously but it looks like it was corrected only for gold and not for BTC. BTC/USD Hourly and Weekly interest rates should be changed to $10000 * 0.01 / 168 and 10000 * 0.01 / 7 respectively.

Is there anything to share about the datasource of the price BTC/USD contract?I have noticed this price is often stuck (it is frozen at a certain value for a longer period). For example the http://bitcoin.clarkmoody.com/ make use of the prices of MtGox (via an API calls I guess?). These prices are updating much more frequently than the prices of the BTC/USD contract.

I wonder if its better to put the site on a trading hold till the tickers are working again. At least the BTCUSD ticker is now for two days not updating.I have a position which i want to close with profit which is not possible, because the ticker is far below the market price. I have send to several emails about this issue now, and maybe it is better for you to publicly announce the (at least the BTCUSD) part is not ready for trading at this moment to prevent disappointing ppl which have the same issues. At least I hope you respond on my email what to do with my position 40 BTC, which I want to close at the market price around 11 (compensate loss?)

I wonder if its better to put the site on a trading hold till the tickers are working again. At least the BTCUSD ticker is now for two days not updating.I have a position which i want to close with profit which is not possible, because the ticker is far below the market price. I have send to several emails about this issue now, and maybe it is better for you to publicly announce the (at least the BTCUSD) part is not ready for trading at this moment to prevent disappointing ppl which have the same issues. At least I hope you respond on my email what to do with my position 40 BTC, which I want to close at the market price around 11 (compensate loss?)

The ticker is now updating. Apologizes for the issues, this should be definitely solved, we now automatically reset the feed every hour. Thanks