ServiceNow Administrator

Administer and develop capabilities to configure the ServiceNow platform to align with IT Service Management policy, process and procedures.

Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations.

Gather requirements from other functional departments and service owners for new functionality, reports and automation.

Act as a subject matter expert for the ServiceNow platform and the various integrations into and out of the platform to other data sources and applications.

Identify system deficiencies and recommend solutions.

Produce reports and dashboards based on defined measures, metrics and key performance indicators.

Manage and administer lists, filters, forms, platform interfaces (to other data sources) and the data within tables, import sets and the CMDB.

Develop, build, test, deploy and update alerts and notifications using e-mail and other messaging capabilities within the platform.

Ongoing maintenance that includes managing ServiceNow update sets, monitoring and actioning where necessary from the upgrade histories and status information.

Configure and implement ServiceNow scripts in the form of business rules, client scripts, UI actions and UI policies.

Education

Bachelor's degree in IT or a related area preferred.

Experience:

4-6 years of ServiceNow administration experience

4+ years of experience in overall IT Service Management environments with a strong working knowledge of various ServiceNow applications such as Service Desk, Change Management, Asset Management, Discovery, CMDB, Orchestration, Knowledge Management and Service Catalog/Service Request Management.