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Annoying problem if you rely 100% on keyboard shortcuts! I had the same
problem and the fix is very easy. You will need to uninstall your
keyboard driver and restart your computer and your CTRL keys will
function once again. To do this:

one quick simple test to see if the key works is hold the Fn key and press the power button on a clod boot from power off state. If the PSA diagnostics start the Fn button is functional, and we'll need to troubleshoot other issues.
If the PSA diagnostics do not start, then reseat the keyboard (It has a slot connector into the palmrest) and see if that resolves. If still no change, replace 1st the keyboard, and if that doesn't resolve the palmrest.
http://support.dell.com/support/edocs/systems/late6400/en/sm/html/keyboard.htm#wp1179980

What the Print Screen option does is copies the screen to the clipboard. You will need to use a program such as Word and past the content to the open page.
By hitting the Print Screen button by itself will show the image of the desktop.
The Alt + Print Screen combination will give you a pic of the active window

You can also try this...
If your Print Screen is labeled in blue & your Function key is also blue then you have to hold Fn key while using Print Scrn , "Fn"+"Print Scrn" or "Fn"+"Alt+Print Scrn"

let me know if you have any other questions..
Thanks!
Lori
pls leave feedback/rating

One of the "F" keys on your laptop has a wireless tower icon on it (looks like a straight verital line with commas on either side). Press that key without holding down the "fn" key and your wireless should activate.