For tax years ending on or after January 1, 2009, cheques for both federal and Ontario corporate tax refunds are issued by the Canada Revenue Agency. The amount of the refund cheque will be less any outstanding federal and/or provincial taxes.

For non-refundable tax credits, except for the Ontario research and development tax credit, the processing time is usually within 60 days of the Canada Revenue Agency receiving your T2 return and the applicable schedules.

All Ontario research and development tax credit claims (the refundable Ontario innovation tax credit, the Ontario business-research institute tax credit and the non-refundable Ontario research and development tax credit) are reviewed at the same time as their federal scientific research and experimental development (SR&ED) counterparts. The processing time for the Canada Revenue Agency's compliance area for SR&ED claims depends on whether or not the claim is refundable.

Refundable claims are usually processed within 120 days of the Canada Revenue Agency receiving a complete claim.

Claims with an amended T2 return are usually processed within 240 days of the Canada Revenue Agency receiving a complete claim.

Non-refundable claims are usually reviewed within 365 days of the Canada Revenue Agency receiving a complete claim.

The above processing times apply to claims that have been selected for review. Claims that are accepted as filed are processed much earlier.

The Canada Revenue Agency's Film Services Unit reviews/audits the Ontario film and television tax credit or the Ontario production services tax credit claim usually within:

60 days of receipt of a completed claim if no audit is conducted, or

120 days of receipt of a completed claim when an audit is performed.

All other refundable tax credits are processed within a reasonable time frame.

If you are not satisfied with the service you have received from the Canada Revenue Agency, you have the right to make a formal complaint. Before considering the service complaint process, the Canada Revenue Agency strongly encourages you to:

first try to resolve the issue with the Canada Revenue Agency employee you have been dealing with, and

if you still disagree with the way your concerns are being addressed, ask to discuss the matter with the employee's supervisor.

If you are still not satisfied with the way your complaint is being handled, you can file a service complaint.

To obtain the most current version of this document, visit ontario.ca/finance and enter 2236 in the find page field at the bottom of the webpage or contact the ministry at 1 866 668-8297 (1 800 263-7776 for teletypewriter).