You know, we’re in my favorite time of the year right now. The holiday season, the Christmas season, the Thanksgiving season. For all of my life, it’s just been the most special time of the year. I just love it. The thing I want to talk to you about today...

I once had a team member (we’ll call her June) who never seemed fazed by any crisis. She seemed to lack a sense of urgency, no matter the situation. She was very thorough and hard-working, but her pace and attitude rarely fluctuated. So even though we’re talking about...