SHIPPING FAQ

All deliveries are pending approval and merchandise availability. Delivery time includes 24-48 business hours for processing. Orders are processed Monday-Friday. Our carriers DO NOT require a signature…if you are not home, the package will be left at your address. Orders are NOT shipped on Saturdays, Sundays, or Holidays.

What to do if your package says it has been delivered, but you have not received your merchandise?

If you have chosen economy or USPS Priority shipping, your order will be delivered to you via USPS; please allow an additional 1-3 business days for delivery once it has been delivered to your local post office facility.

If you have allowed the time above, please see if someone else has accepted the delivery. Check with household members, neighbors, building managers, the mail room, front desk, and leasing office.

Look around the delivery location; carriers sometimes leave packages in a safe place if you are unavailable to accept the delivery. Please check your front door, back door, side porch, in/around your garage, and behind bushes.

Check your mailbox. Smaller items or items in soft packages are likely to be delivered there.

Check your parcel locker key. If your mailbox is in a multiple box unit or your package is addressed to a P.O. Box, check your box for a key to a parcel locker where the package may have been delivered.

Check for a mail hold. If the U.S. Postal Service is holding your mail, your package will not be delivered.

Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or to pick up the package.

If you still cannot find the package, please contact your local post office and ASK for a CASE NUMBER. We cannot create a claim, it must be initiated by the person receiving the order. Ask if they have additional information about the package's location. Please have the tracking information that was sent to your email address handy.