DDS Commissioner Announces New Online License Reinstatement Services

11/12/2013

Pay Fees; Automatically Reinstate

Department of Driver Services (DDS) Commissioner Rob Mikell announced today a new online service for Georgia drivers needing to reinstate a driver’s license. The new service enables customers to check their driving reinstatement eligibility, view, print or email a list of their specific reinstatement requirements, pay fees and reinstate driving privileges online – all without a visit or telephone call to DDS.

“A high priority has been to improve the license reinstatement process which is the most time consuming transaction for our DDS team members and customers,” Commissioner Mikell commented. “Not only will this online service save time for many who need to reinstate a license, but it should directly impact our service levels at all customer service centers,” he added.

To access the new online reinstatement services, a customer must:

have a Georgia driver’s license that is suspended, revoked or cancelled

Each year DDS processes over 200,000 license reinstatements at customer service centers statewide. The DDS customer contact center handles over six hundred thousand reinstatement calls annually. Allowing reinstatement customers to handle their services online should directly improve the wait times at customer service centers statewide.

Many customers visit a customer service center to simply obtain a list of requirements needed to reinstate their driving privileges. Once the requirements are fulfilled, customers would return to the DDS for reinstatement. The detailed information now available online includes personalized reinstatement information such as any citation number(s) and court information associated with the customer. The requirements may be printed or emailed for reference, and any fees may be immediately paid online. In addition, automatic reinstatement of the driver’s privileges occurs when all requirements are met.

In certain situations, customers may automatically request that a new driver’s license or replacement license be directly mailed to them. Those ineligible to request a replacement license online, may still pay all fees and reinstate driving privileges online.