If webcam is a plug-n-play device, no driver is required.Check your webcam spec. and tablet if it is OTG or not, and your Android OS must be 4.2 or above. You also have to find an App that can transmit a video signal between the tablet and webcam.

Since it is still in the 30 day return period for Amazon, we suggest you return the defective unit to Amazon for exchange/refund. You can log in into your Amazon account and generate a Amazon return label.

The product is a plug-n-play device, no driver is required.The software in the package is a application, it only works with Win7 and previous versions.Plug the webcam into the laptop first before you install the IPM program.

Did you install the Genius IPM utility? If yes, turn off the function. If you did not install the bundled software, you should check Video Setting in the chat program and find out if your friend has turned off the function which causes you cannot see them. Also make sure the other webcams are normal.

Check the Package Contents if the device requires a driver. If it doesn't, it is a plug and play device, no driver is required. Try a different laptop to see if it can be recognized or not. If the problem is the same, the device is broken.