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It would be useful if TT would employ a method of putting that information on the app... being as that's where all the work is supposed to be going on. I don't know why the information isn't showing on my screen that you've posted, but I don't have it visible here.

So now I currently have a brick as it is claiming to have no maps so I've been driving all day without it. Great... just great!

By going to this folder (below), I managed to find the old MyDrive Connect app.

C:\Users\YOUR-WINDOWS-USERNAME-HERE\AppData\Local\TomTom\HOME3

I installed the older one, from 2018 and it SEEMS to be working far, far better than the new one. It did initially produce an error when updating (which already is an improvement over the current app). I retried and it worked.

So far, I've only updated certain parts and it isn't seeming to want to update the maps themselves - but other updates HAVE worked - so far.

I downloaded drive connect app and sign in and when trying to download navcon I can accept it for download but it just keeps spinning. Device says something went wrong and keeps spinning on my desktop! Trued uninstalling and installing the app. Once in a while desktop says servers are real busy try later or that there is a problem with the server and they are working on them. Any help? Thanks!

For the past few days I've been trying to update my device with no success.
My VIA 280 serial number is being seen in MyDrive Connect as a VIA 1535.

In total frustration I've factory reset my device and cleaned my PC with all data related to TomTom as well as the browser cache.
I've even tried all this on a borrowed laptop that has never had any TomTom software on it.
I've then logged onto the TomTom website and deleted my device which was listed as a VIA 1535.
How did that change - it use to be VIA 280 when I logged in?

I then chose my product at https://au.support.tomtom.com/app/contact/p/3960
"What are the first two characters of the serial number of your device?"
BO
"Your device is a TomTom Via 260 / 280 with 4GB memory and it updates through MyDrive Connect."
Yes, this matches the sticker on the back of my device and on the original box it came in.

But after installing MyDrive Connect and connecting my device, MyDrive Connect says it's a VIA 1535.
Everything after that is hopeless. Updates won't install, error messages popup and all the rest of the blah, blah, blah.

My VIA 280 has been working pretty much flawlessly apart from the occasional update glitch.

I'm tempted to create a new account to see what happens with that, but I'm concerned it may cause other problems regarding updates.

There is a banner headline on TomTom UK help page:
"It's currently not possible to update devices using MyDrive Connect, TomTom HOME or over Wi-Fi. We are working on a fix with high priority."
Looks like we just have to wait.

What I get is error in navigation device: "Something went wrong... The service is temporarily offline. Please try again later". And same time error in MyDrive: "The navigator does not respond" "Disconnect and re-connect the device directly to computer" "Make sure the device is turned on".

I have tried with two different computer, two different usb cables, re-installed MyDrive twice, removed and reinstalled navigation device itself from computer device management, nothing helps.

The Via 280 in Oz is the same device as the 1535 in North America. Tomtom just decided to name models differently in different regions.

So, the difference in name should not be affecting the ability for the device to obtain appropriate updates. What MIGHT be causing issues is the fact that Tomtom's servers worldwide are having problems the last couple of days.

I've been trying to update my Via 135 for the past three days with no success. I've uninstalled and reinstalled My Drive Connect a few times with no luck. I'll sometimes get the message "Our servers are very busy please retry a few times" then eventually the Tom Tom screen will display "Something has gone wrong.......This service is temporarily unavailable. Please try again later".
Anyone encountered this? If so how did it get resolved? If at all!