Listening and hearing are two different things. When a person is truly listening they not only hear the words, but they feel the emotion behind these words. True communication occurs when someone truly listens and not just hears the words.

To improve your communications skills you must first improve your listening skills. Effective listening is all about eye contact, because people listen with their eyes as well as with their ears. Also, learning to be silent in your mind and on your tongue are both important listening traits. Truly listening to another is showing that other person that you care and what they have to say is important.