Director of Sales Support
Position Overview
Reporting to the VP Marketing, the Director of Sales Support is responsible for ensuring
that the Sales and Marketing departments have all the tools, resources, and systems to
achieve their sales revenue targets.
Responsibilities
 Direct and manage regional Sales Operations & Application Managers to
efficiently support the sales and marketing departments.
 Manage multi-region opportunities by building and managing project specific
sales teams, and provide support to facilitate opportunity conversion.
 Implement and manage an enterprise Customer Relationship Management (CRM)
system, and provide support for sales, marketing, & customer service.
 Work with Sales & Marketing Directors and Technical Support to develop and
implement comprehensive strategies, systems, tactics, metrics, budgets, resource
requirements, and action plans, to grow and support sales revenue targets and
future growth targets within a specified geographic region.
 Analyze business processes and collaborate with Senior Account Managers, Sales
& Marketing Directors, Technical Support, and Operations to identify
opportunities to streamline processes, and measure results of activities.
 Develop Sales Support metrics and track and report on performance and
productivity of the technical sales support team.
 Ensure the organization has the adequate skill sets and resources to provide
exceptional support for the sales and marketing departments.
 Develop and communicate sales support strategy to management team.
 Build and maintain a collaborative environment by emphasizing teamwork.
 Provide accountability for your team; coach; and develop your staff.
 Complete performance reviews and create Professional Development Plans for
each member of your team.
Job Requirements
 University Degree in Business or related field preferred
 Minimum 5 years experience managing technical support team
 Minimum 3 years experience in sales support or sales operations
 Minimum 3 years experience managing major accounts
 Proven ability to effectively interact with Senior Executives
 Exceptional written/oral communication skills
 Advanced computer application skills such as Microsoft Word, Excel, etc.
 Full command of the English language
 Able to effectively manage a cross-functional team
 Experience developing sales strategies, tactics, and performance metrics
 Have implemented an enterprise CRM system for a similar organization
 Entrepreneurial attitude, leadership ability, and team player at all levels
 Solid business acumen, and ability to learn entire business model
 Strong presentation and training skills
 Ability to travel 30%