Posts tagged ‘2018’

An email sent by me on March 27 to the head office of Lumino (the dentists). Link added for readers’ reference. I’ll let you make up your own minds.

Hi Josephine:

How are you?
I hate to bother you once more, as you had done everything you could to resolve the privacy issues I had with Goody’s subcontractor, Global Payments, last year. I was very happy with your professionalism and your actions. I am pleased to see Lumino has since gone with another provider for its loyalty programme.
I regret having to lean on you again.
As you know, I found it very uneasy that I allowed Lumino to have my private cellphone number and last year I made repeated requests to the Terrace branch to not contact me through it any more. I was given assurances that it would not happen again.
I had a hygienist appointment on November 16, which I cancelled via email due to the ‘flu. I was advised that there would be an opening in March 2019, but by this point I already had in mind I would switch dentists, as each Lumino dentist I was assigned to wound up leaving the practice. Therefore, I never replied.
On November 29, I was sent a reminder that I could book in if I clicked a link in the email. I never did.
Imagine my surprise when this week I received an SMS from Lumino accusing me of missing an appointment (that I had never made) and that there I could be charged for it.
This was the first I had ever heard of a March appointment. Back in November, Lumino would send email reminders (for the real appointments) so I really doubt there was anything booked.
It was rudely worded, in my opinion, presuming the customer to be wrong.
Call me intolerant, overly sensitive, or out of touch with modern communication techniques, but it seems the Terrace branch is incapable of following a basic request and now, it has concocted a missed appointment out of thin air.
Besides, I was not even in Wellington on the date concerned, so there was no way I would have made an appointment for it.
After hours spent on the 2018 privacy breach, fielding those scam calls that came [redacted as it’s something I believe to be true but cannot fully back it up without a few affidavits], receiving cellphone calls from Lumino waking me after four hours’ sleep, and getting tired of making the same request at branch level, I have to draw my relationship with Lumino to a close.
Going to the dentist or the hygienist shouldn’t be this hard, but with Lumino on the Terrace, it’s continually stressful.
I wonder if you could arrange to have my records transferred to Real Dentistry, 62 Rongotai Road, Kilbirnie, Wellington, then delete my details from your database. I have asked Real Dentistry to request my records from Lumino on the Terrace.

Thank you,

Yours truly,

Jack

I never got a reply this time, but I think we know what Lumino thinks of all of this as of today. Note: I contacted Josephine from a different email address, so they do have that to counter me with. Still, I thought I was pretty clear above.

I’ve also not received a reply from Heineken. Might have to get the Privacy Commissioner involved in this one, too.
I know most of you won’t care, since people haven’t abandoned Facebook en masse, and Google remains the most frequented site on the web. But I honestly thought New Zealand firms were better than this.

For reasons unknown to me, May seems to be a quiet month for my blogging. I looked back to 2010 and usually, this is the month I blog less. Maybe itâs the change in seasons, or I find other things to occupy my time.
This year, itâs been far more eventful, as on the 10th inst., we moved. Thirty-six years at the same address, and Iâm now in the northern suburbs of Wellington. The postal code has changed from a 6 to a 5 at the beginning, which gives you an idea of just how far north we went.
As a middle-aged man I donât need to be that close to town any more, and since Iâve always worked from home, all I really need is a stable and reliable internet connection. We need space for team members who work for me on-site, which we now have far more of. The internet connection is the one thing that really needs work in terms of my daily routine, since we are on multiple levels, and D-Linkâs Powerline âmains modemsâ have not been that good here, while Vodafoneâs Ultrahub also loses too much in terms of bandwidth in different parts of the property.

Above: There’s too great a loss of bandwidth through the D-link Powerline units. The top screen shot is a device plugged into the Vodafone Ultrahub near the Chorus ONT.

Itâs goodbye Evans Bay views (which have never been the same since the Indoor Sport Stadium was erected at great additional unnecessary expense to ratepayers; a clear reminder not to trust certain establishment politicians) and hello to rolling hills and native bush.
It hasnât all sunk in yet, as Iâve been working while the move has taken place, and havenât had the time to enjoy the process. Rationally, I know we made the right decision, otherwise weâd never have done it, but other than the last half-hour at the old place, letting the memories of each room flood in as I walked through for the last time, I havenât been particularly emotional. In fact, when the buyers of my old home signed, I was actually happier for them than I was for myself, since they had been searching for a while, and I felt they got a good deal. Here they were, third time lucky in this street, and getting the largest house on the largest section, and, with the greatest respect to my former neighbours, a more solid one, too. (Yes, Iâve knocked on your timber inside over the years.) They have a view which they never would have had in the other places.
They additionally have a connection to a former resident on the street, which I wonât go into publicly; and one partyâs father actually came from the street we moved into. Also in one of those âvery New Zealandâ coincidences, one dear friend who helped me move headed to Ćtaki that evening, and told a woman there that he had been helping us. It turns out that she was the sister of one half of the couple that previously owned our new home. These seem to be very âharmoniousâ events that appeal to my heritage, the sort of signs that to others might signal that âitâs all meant to beâ if you were seeking something beyond the rational.
In one year, in a street of 14 homes, four properties have changed hands; if you count the place on the corner of the street (which technically isnât part of it), itâs five properties. If anyone were to write its history (not that anyone would), 2018â19 was the period of a sea change in terms of the people there.
Weâre still living among boxes, and there are still two storage unitsâ worth of stuff that we need to empty out, but weâll just have to take things one step at a time. We filled a skip full of old stuff, and probably could have filled a second, once you added the miscellaneous trips our friends and I made to the tip. But on this end there are still a few things that need to go.
For the last two years, the Mary Potter Hospice has been the principal beneficiary of the nicer items, which included new things that my parents and grandmother acquired but never used.
One remarkable thing is how well the old furniture fits with the new place, and, interestingly, how comparatively poorly it fitted with the old. Itâs as though my family bought for this house. When you look back over four decades, you get a sense of how things do intersect and come together, if youâre lucky, and we certainly regard ourselves as very lucky indeed. It makes me happy that things have worked out on many fronts, save for my Dadâs Alzheimerâs disease. Perhaps for him, too, there is a silver lining: we have wound up closer to him, so a drive north only takes 16 minutes (on a good day) rather than close to an hour.
Yesterday, we visited the old street to collect the last bits and pieces out of the garage, and said hi to one of our former neighbours. Weâll visit others we didnât have a chance to farewell, since the move out took longer than planned, and we had to dash off to get to the new place that day. That neighbour had been there for 60 years, and had seen everything from one couple having an argument where the woman chased the man with a shotgun round the grounds of Rongotai College, to the residents that had come and gone over the years. Interestingly, she didnât remember a case of arson (to an old Humber car) in the 1980s, to which the fire brigade was called; but other tales remained as clear as day.
I wonât go into the nitty-gritty as there are many tales to tell, and Kiwi motorway behaviour is pitiful in so many cases as we drive up north. And for privacy reasons, I wonât blog too much just yet about how weâre finding the new place, as weâre still adjusting to it ourselves. I will say the former owners were meticulous, filling up and painting over walls where things were once mounted (unless they used those 3M strips), and we are ever so grateful to them.

Tumblr is dead, long live NewTumbl.
I came across NewTumbl (formally newTumbl) a few days ago, after finding my Tumblr feed just wasnât what it used to be. Itâs not that the dirty pictures are goneâI only ever followed one blog where the images might be considered sensualâbut that the energy was. Those friends whose posts interested me werenât posting much any more, and it wasnât just them: my posting had diminished significantly. Platforms, I imagine, have a shelf life, and when announcements such as Verizonâs last year, which became known, perhaps incorrectly, as Tumblrâs âporn banâ, it was bound to affect the platform. It was the language that opened Verizon up to ridicule: apparently, they had a problem with âfemale-presenting nipplesâ, and some innocent content was flagged for removal.
What Verizon had really underestimated was that among the adult imagery were communities that were having free and safe discussions about sexuality, and sex workers themselves had a place where they, too, could post. It wasnât an âadultâ site per se, considering the overwhelming majority of the content was family-friendly. That perhaps kept the place relatively safe: you could have these private discussions while coming across general posts featuring interesting photography or good political viewpoints. Tumblr also hadnât descended into the political divisiveness that plague platforms such as Twitter.
I liked Tumblr for many reasons. It became a fun place to post interesting graphics for me, and to put anything that I didnât want to structure into long-form thoughts. It was image-based. Every now and then I would put up a quotation. The Font Police blog is still there, with over 20,000 followers.
I liked the fact that for years, someone would get back to you when you posted a query. This was true even after Yahoo acquired it.
But during the Blogcozy experiment, which sadly resulted in that platformâs closure, I cut down my time on Tumblr, because I had found a more suitable place to put those brief thoughts and to share with friends. Had Tumblr been a greater draw, I wouldnât have considered it. After Blogcozy closed, I didnât really resume my Tumblring to the same extent. Social seemed to be dying, since it was being run by Big Tech firms that lied as their main position. Even if Tumblr was more honest (and it was), the age of social media seemed to be at an end.
I may have been wrong, because since posting on NewTumbl Iâve been impressed by the sense of energy there. Yes, it has attracted a great deal of the adult posters who left Tumblr. But if you donât want to see X-rated stuff, you say so in the settings, and adjust to M (for mature), O (for office), or even F (for family). You won’t see anything coarser than what you chose (with the occasional exception when posters did not have a clue how the ratings’ system works). The interface is familiar-but-different-enough for Tumblr users and Verizon lawyers. Yet it goes beyond what Tumblr does, with the smart use of Interstate as the body typeface, and photos in multi-image posts actually appear in the order you load them.
Itâs not perfect: I couldnât link a video but I could upload; and I managed to stumble on a 404 page by following links, both of which Iâll report, since they make it so easy to do.
But hereâs the really good thing: the transparency. One of the main developers, Dean, talks to users and provides feedback. Heâll even post when an error occurs during developmentâthatâs something youâll never see Facebook do when its databases die.
He and I have already exchanged notes via DMs after I joined for two days, and I said I saw so many parallels between what he was doing and what I saw with Tesla when Martin Eberhard was running it (transparency over ego), or even in the days when Jerry and David were building YahooâIâm old enough to have been submitting sites to them while they were still being run out of a garage. Thereâs an exciting sense with Dean and the small NewTumbl crew that theyâre building something useful for the world, celebrating free speech and humanity. Am I being overly optimistic? I donât think I am: I enjoy the UI, I like the openness and honesty, and these are just what the tech sector needs. I see a draw for spending my time here even though I have zero followers to my blog. The buzz feels similar to when I discovered some sites back in the 1990s: it seems new and exciting.
Itâs also rather nice being the first person to populate some fandom hashtags, though I was second for Doctor Who, and for anyone ever searching for The Avengers, they will see, rightly, a photograph of Diana Rigg and Patrick Macnee.
Iâll see you there at jackyan.newtumbl.com. Lucire also has a NewTumbl at lucire.newtumbl.com.

While itâs true that Nissan is worth more than Renault now, we canât forget what a terrible shape it was in at the time the alliance was forged. While Nissan could have declared the Japanese equivalent of Chapter 11, itâs interesting to speculate how it would have emerged: would it have saved face or would consumers have lost confidence, as they have with Mitsubishi? And in the wake of Ghosnâs arrest, stories in the western media began appearing: Nissanâs performance was faltering (‘mediocre,’ says Ghosn). It had had a recent scandal and a major recall. More likely than not, it meant that certain heads were going to roll. To save themselves, they rolled their leader instead.
Weâll see if there has been financial impropriety as things proceed, but to me thereâs an element of xenophobia in the way the story has developed; and it was a surprise to learn at how ill-balanced the Japanese legal system is.
Iâve been vocal elsewhere on how poorly I think elements of both companies have been run, but Ghosn does have a valid point in his video when he says that leadership canât be based solely on consensus, as itâs not a way to propel a company forward.
Iâm keeping an open mind and, unlike some of the reporting that has gone on, maintaining that Ghosn is innocent till proved guilty. Itâs dangerous to hop on to a bandwagon. Itâs why I was a rare voice saying the Porsche Cayenne would succeed when the conventional wisdom among the press was that it would fail; and why I said Google Plus would fail when the tech press said it was a âFacebook-killerâ. Ghosn deserves to be heard.

Of my friends, about eight or nine voted for President Trump. Two voted for Brexit. These are my friends, who I vouch for, who I like. Other than a difference of opinion on these topics, we remain friends. I still think incredibly highly of them.
Since I know them well, I know a little bit about why they voted their way.
Of the Americans, some wanted an end to the neoliberal order and hoped Trump would deliver. Others saw Clinton as corrupt and that Trump would actually be better. Of the Brits, their reasons were more complex, but among them were the thought of an unwieldly EU bureaucracy, and the belief that a customsâ union would be sufficient to keep trade going with the Continent.
None of these people are racists or xenophobesâthe opposite, in fact. None of them are hillbillies or gun-loving, NRA-donating hicks, or whatever narrative the mainstream media would like to spin. Most of them would be regarded by any measure in society as decent, intelligent and compassionate.
I have found little reason to dislike someone, or not vote for someone, over one relatively minor disagreement. If their hearts are in the right place, it is not for me to condemn them for their choices. Indeed, when it comes to these issues, I find that while our actions differ (hypothetically, in my case, since I cannot vote in countries other than my own), our core views are actually quite similar.
In the US, strip away the hatred that vocal fringe elements stoke, and youâll find that most people have common enemies in big business, tax evaders, and censorship. In 2018 we have seen Big Tech silence people on both the left and the right for voicing opinions outside the mainstream. My two Brexit-voting friends share some concerns with Remainers.
Therefore, in August, when one of these American friends wrote a Tweet in support of her president, it was horrible to watch Tweeters, total strangers, pile on her.
Iâm not saying I like Trump (quite the contrary, actually), but I will give him props when he does things that I happened to agree with. If Iâve Tweeted for years that I disagreed with US military involvement in Syria, for instance, which at least one US veteran friend says lacks an objective, then Iâm not going to attack the man when he pulls his countryâs troops out. However, it was interesting to see some viewpoints suddenly change on the day. Those who opposed the war suddenly supported it.
I canât say that I praise him very often, but I like to think Iâm consistent. I was also complimentary about his withdrawal of the US from TPPA, something I have marched against.
And this friend is consistent, too.
In fact, her Tweet wasnât even one of actual support. Someone called Trump a âloonâ and she simply said, âYou don’t have to like my president,â and added a few other points in response.
The piling began.
It seems almost fashionable to adopt one prevailing view peddled by the mainstream (media or otherwise) but there was no attempt to dissect these opposing views. My friend was measured and calm. What came afterwards did not reciprocate her courtesy.
Since I was included in the Tweet, I saw plenty of attacks on her that day. I was included in one, by a black South African Tweeting something racist to me.
When the mob goes this unruly, and itâs “liked” or deemed OK by so many, then something is very wrong. These people did not know my friend. They didnât know why she supported Trump. They were just happy to group her in to what they had been told about Trump supporters being ill-educated hicks, and attacked accordingly.
Call me naïve, but social media were meant to be platforms where we could exchange views and get a better understanding of someone else, and make the world a little better than how we found it. The reverse is now true, with Google, Facebook et al âbubblingâ data so people only see what they want to see, to reinforce their prejudices, and having been convinced of their “rightness”, those espousing a contrary view must be inhuman.
I donât like dominant viewpoints unless it’s something like ‘Intolerance is bad’ or a scientific fact that is entirely provable, though you could probably take issue with where I draw the line. Generally, I like a bit of debate. No position is perfect and we need to respect those with whom we disagree. That day, Twitter was a medium where there was no such respect, that it was OK to pile on someone who fell outside the standard narrative. To me, thatâs as unhealthy was a socialist being piled upon by conservatives if the latter groupâs view happened to prevail. It doesnât take much imagination to extend this scenario to being a Chinese republican in the early 20th century in the face of the Ching Dynasty. Iâm always mindful of how things like this look if the shoe were on the other foot, hence I was equally upset when Facebook and Twitter shut down political websitesâ presences on both the left and the right wings. We should advance by expanding our knowledge and experiences.
It encouraged me to head more to Mastodon in 2018, where you can still have conversations with human beings with some degree of civility.
And, frankly, if you disagree with someone over something relatively trivial, then there is such a feature as scrolling.
Twitter became less savoury in 2018, and it has well and truly jumped the shark.

On this Pope Gregory Arbitrary Calendar Start Day, I wrote to a contact of mine at Renault New Zealand.
In mid-2018, I joked that, since Renault had no dealers in Wellington (never mind what’s listed on their websiteâthe only people who can see a dealer there are psychic mediums), I could sell them out of my house.
Today, I may well have gone some way toward doing that, as someone I know would like a test drive of a first-gen Captur after I put it into her consideration set. After all, I put my money where my mouth is with Renault, so when I recommend one, I do so with some authority.
In the same note, I detailed some observations about Renault New Zealand’s marketing. I have since forwarded it to their top man in the country.

I concluded all that with, ‘And I reckon Hiroto Saikawa is dodgy and he was trying to cover up his own incompetence by framing his old boss and mentor. But that’s another story.’
Even if I sold one car, I might become the city’s top Renault seller. ‘If you find a better car, buy it.’

Avira informs me that Ccleaner 5.51 is infected with a virus, called TR/Swrort.ofrgv.
I havenât come across anything online about this threat, except for reports in 2017 when Ccleaner was distributed with malware, eventually found to be the work of hackers who compromised the servers of the company behind Ccleaner.The Hacker News said that hackers got in there five months before replacing the legitimate Ccleaner with their own.
Iâve no idea where the blame should go this time, or even if my own computer has been compromised somewhere, but I’ve now downgraded to v. 5.50 and there have been no further alerts.
Anyone else had trouble with their Ccleaners?

Like this:

Above: Dad and I wait for his psychogeriatric ‘re-evaluation’ on November 30, or, treading a path of bullshit.

Even in the rest home, Dad remained very protective of the other residents, so much so that there was an incident involving a day care resident in late November that saw the home insist that he be re-evaluated.
I said to the head nurse, âI just want him to be given a fair go. What are the chances he will be allowed back there?â
âIt depends on what the psychogeriatrician says.â I sensed the insincerity in her voice.
For when the psychogeriatrician from Wellington Hospital called (actually, he told me he was a âpsychiatristâ and to this day I remain unsure if a psychogeriatrician or psychogeriatric nurse has seen him), he told me that he was told that they didnât want him back.
Lie number one, then.
This is despite a course of medication that has actually helped Dad with his alertness.
Of course, during this whole evaluation, Dad contracted pneumonia, for which he had to be on a course of Augmentin.
The âpsychiatristâ also told me that he would prescribe Risperidone to Dad as the original course of medication that I had discussed with our GP, Donepezil, was, in his opinion, ineffective.
When speaking to the nurses and health care assistants at Ward 6, I was always informed that Dad was taking Augmentin and Risperidone.
He was still having balance issues and a severe cough but deemed âmedically fitâ and had to leave the hospital.
The social worker worked extremely hard to find a dementia care unit for him. I have him on a waiting list at one home, but till that place is free, the closest is Bupa in Whitby.
Iâm now reading his discharge sheet, to discover that he is âBest suited for dementia level care or high dependency care if BPSD cannot be treated successfully.â Note the word if.
Frankly, they havenât had a chance to see if any course of medication has helped his BPSD. I have witnessed it, to my knowledge, they havenât.
Everyone seems dead keen to get Dad into dementia-level care that heâs being pigeonholed.
So he was, in my non-medical opinion, prematurely discharged and shipped off to Bupa.
And the discharge sheet doesnât mention anything about Risperidone other than that it is PRNâprescribed only when needed. It doesnât appear to be a regular medicine.
So, was I lied to at Wellington Hospital or is the discharge sheet bullshit?
Lie number two, then.
Iâm not saying that Dad wonât eventually have to go into dementia-level care but it doesnât seem necessary, and the Bupa staff agree.
Today I discovered him agitated because he was hungry.
The staff said he hadnât been eating.
He was brought his dinner but I noticed that his dentures were missing.
No shit, you took his dentures so he couldnât eat.
But no one put two and two together.
Seeing I was there he made a valiant effort to try to eat some cold meat they had served him and choked horribly on it. I had to stop him and said I would enquire what was going on.
The carers made a good effort looking in his room to no avail.
No one was at reception but fortunately there were some cellphone numbers posted on a notice there. I texted one of the RNs, who, despite not working today, made a massive effort to find out what had happened. God bless this man for digging.
Turns out they took Dadâs dentures for cleaning last night and no one thought to return them. They were in the office, locked away.
All of this has me deeply angry that they think they can treat elderly people like this. And how poor the communications are because they aren’t treating them as human beings.
If I wasnât a daily visitorâand driving from Rongotai to Whitby is no easy taskâthen would Dad have just starved?
He has aphasia so he can only point and show if heâs upset.
One RN told me he was agitated earlier today. Again, no shit.
Iâve texted the social worker my concerns. Discharging a patient prematurely is one thing but taking him to a facility where they have effectively starved him for a day is cruel and negligent.
All this sprung because of the clinical and inhuman way he was marginalized in late November.
It set off a chain of events that give you very little confidence in the treatment of Alzheimerâs and dementia sufferers.
Despite the kindness of the HCAs and the staff at Wellington Hospital, there are clear gaps here which I wonder whether others might question.
I will advise the GP tonight as he and the social worker have batted in our corner consistently.
He needs to be out of the clutches of a clumsy multinational corporation and put somewhere actually consistent with his level of dementia.
And if I donât get some satisfactory answers for once, then things will get âŠ interesting.

I thought downgrading to an earlier Instagram would have solved the frame-rate problem, but I was wrong. Here are two videos using the same file. The first was uploaded using my new phone, but running v. 43 from April 2018, given that using the latest Instagram produced very stuttered video. However, it was the same story, so we can conclude there’s something wrong with using newer phones with Instagram. I’m not alone: others reported this bug earlier this year and the one solution appears to be upgrading the OS to Android 8. The conclusion I have to draw is that there is a fault with Android 7, or how Instagram works with Android 7.
The second was uploaded using my old phone, running probably the same version from April 2018, since that was the last time I performed an Instagram update. The frame rate is now normal.
The first took four attempts to upload. The second took nine attempts, meaning that I have uploaded this file 13 times on two phones, only to have Instagram show two. There is a problem with Instagram making videos publicly visible, a bug I first reported here earlier this year.
I’m going to have to pray my old phone holds up despite its damaged screen. Looks like all video uploads will have to be done using it, at least till Instagram fixes the frame-rate issue.