Service FAQ’s

When should I take my bike for a service?

Regular checks are worth it as they save you major repairs, add to the life of your bike with an eventual higher resale value also you with be less likely to have breakdowns.

It's common practice to recommend a 500-mile service on a new bike to check for loosening spokes etc, and that roughly equates to the 1000 km. Kalkhoff recommends a service every 1000 km or 500 miles subsequently due to the high torque output of the Impulse mid-mounted motors the loads on wear parts such as breaks and gears are more pronounced. The Shimano hub gears need a full service every 1000 miles.

When do you recommend changing brake pads?

Brake pads and wheel rims are among the components that bear the brunt of the water, grit, and debris thrown from the road surface.

Pads are nothing more sophisticated than small blocks of rubber, are placed under immense strain by the greater pressure required to generate friction on a wet or dirty rim.

Different compounds impact the durability of disc brake pads. Then there is the type of riding, the terrain, the weather conditions, the rider weight, these are factors that influence how long the brake pads last. Generally, you can expect disc brake pads to last longer than rim brake blocks, part of the reason they have become popular in the UK.

Worn pads are likely to be thin, perhaps with a groove at the centre or elsewhere, depending on their orientation.

Basically, If you ride frequently, it’s a sensible idea to visually inspect your brakes on a regular basis.