This job listing has been deactivated 26.03.2018 at the request of the employer.

Trizma is a dynamic Business Process Service Provider, operating in South East Europe, offering to its global customers the next generation of outsourcing services.

ACCELERATE BEYOND is our approach to outsourcing in which we UNDERSTAND business of our clients and end user needs, EVOLVE the business processes and models and we ACCELERATE together to maximize the full business potential. We do all in a synergetic manner, achieving unique customer experience over time.

Client Relations Manager

Belgrade

POSITION SUMMAR

Builds and develops strong partnership with the client, based on a trust and values; cooperates with the team in order to improve the quality of provided services. Works closely with Customer Support Representative, and empowers the team in providing quality and timely service on a daily basis. By respecting key business indicators, enable clients to be satisfied with the service provided by the team. Good in organizing the work, planning, and delegating; understands the needs of the clients, as well as the demands of the business that client and employees are faced with. Identifies opportunities for service improvement, enhances team members and help them improve their work in providing additional value to the client.

KEY AREAS OF RESPONSIBILITY:

Responsible for team leadership, as well as for improvement of common communication through timely and accurate provision of information for the purpose of joint development;

Customer satisfaction by organizing a team that will provide quality information about a particular service in the appropriate time period;

Respecting the agreed SLA with the client;

Quality and timely reporting to the client;

Responsible for data entry and monitoring of PNL status;

Courses and trainings of new and present Customer Support Representatives at the Contact Center;

Gathering and Providing Information – Outgoing Calls

Gathering and providing information - Incoming calls

BASIC QUALIFICATIONS:

Secondary education;

Preferred University degree in social sciences - linguistic orientation;