This article describes how to submit a spam sample to Trend Micro. This covers submissions of false positives (legitimate mail detected as spam) and false negatives (undetected spam).

Details

Public

Follow these guidelines when submitting spam samples:

The spam sample should be in ".msg" or ".eml" format.

The spam sample should be the original mail, not forwarded mails. Forwarded mails do not contain the original email contents and may contain customer-related information that could lead to false positives.

To obtain the original spam mail:

Create a new folder.

Drag all undetected spam samples to the new folder.

Zip the undetected spam samples and password-protect the file with "novirus", without the quotes.

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