About

Welcome to the fan club of all fan clubs. Exclusively brought to you by Arena Birmingham, formerly the Barclaycard Arena, and Resorts World Arena in Birmingham, you can take advantage of a range of benefits giving unlimited bragging rights!

A membership is for the period of one calendar year from the date of purchase. We’ll make sure we send you a reminder when it’s up for renewal so you can continue to claim Superfan status. Memberships will not be auto-renewed.

Benefits

EARLY ACCESS TO TICKETS - Bagsy your seats before the masses with access to your venue pre-sale online basket 15 minutes (that’s 900 seconds, Superfans) before everyone else. Browse, view and select your seats safe in the knowledge that as soon as the event goes on sale you're only one click away from purchasing. You'll be able to purchase up to four tickets per event (unless other restrictions are put in place by Promoters) and we'll let you know of any future pre-sales coming up!

HAPPY HOUR- Arrive early, speculate over potential set lists, discuss previous shows or simply catch up with friends, all with a pre-show drink. You'll receive a 20% discount on drinks during Happy Hour (which is for two hours after doors open) to loosen up those vocal chords to warble your way through the night. All you need to do is head to the Amstel Bar at the Resorts World Arena or the B(Eat) Bar at Arena Birmingham, formerly the Barclaycard Arena, and present your membership card. Please remember to bring valid photo ID and if you’re lucky enough to look under the age of 25 and after a cheeky tipple or two, you may be asked to verify you age.

SPACE SAVER- If the Happy Hour isn’t your thing or you are doing your good deed and being the designated driver, we've also got you covered. As a Superfan, you'll get a 20% discount on parking at four events throughout the year at Arena Birmingham, formerly the Barclaycard Arena. We're also working frantically behind the scenes to add this benefit to the Resorts World Arena and will let you know as soon as its available. Head to superfansclub.co.uk and login using your username (email address) and password. Head to ‘My Account’ and under the ‘My Entitlements’ tab you will see the links that you need to follow. This will take you to our parking partner, Park Jockey. Simply select your event of choice and enter your membership email address in the ‘Promo Code’ field and your discount will automatically be applied. Oh, and it also means you have nabbed yourself a guaranteed parking space, winner or what!

RANDOM ACTS OF GIGNESS - We love a spot of spontaneity. So throughout the year we'll randomly give you the chance to buy heavily discounted last-minute tickets in exchange for a small charitable donation. So keep your eyes peeled on your inbox, these aren't to be missed!

MONTHLY PRIZE DRAW - As a Superfan you’re used to giving it your all, whether that’s nabbing that must have band t-shirt or screaming your lungs out. The good news is you don’t have to do a thing to be entered into our monthly prize draws, where tickets, merchandise and exclusive prizes are all up for grabs.

We will notify winners by email, so keep your eyes on your inbox and good luck!

Happy Hour is for the first hour after doors open. The doors opening time will be communicated in pre-event emails, on the event pages of the venue websites, on your ticket and often on our social sites.

You can take advantage of 20% off all beverages with your membership card and valid photo ID at the Amstel Bar at the Resorts World Arena and (B)eat Bars at Arena Birmingham, formerly the Barclaycard Arena. Maximum of four drinks per transaction, but multiple transactions are valid.

You can use this discount on all beverages. If you wish to purchase alcohol and are lucky enough to look under 25 years of age, you may be asked for proof of age. Please bear in mind that our staff have the right to refuse the sale of alcohol if they believe that you are likely to become or already are intoxicated, so please use your discount sensibly!

At the moment, you can use your 20% discount on pre-paid parking in the Arena Birmingham, formerly the Barclaycard Arena West Car Park via parkjockey.com. Simply visit the site, select the date you want and input your email address in the promo code box. Your email address will unlock the discount up to four times.

We are working on also offering this at the Resorts World Arena in the not so distant future so keep your eyes peeled for announcements on this.

Once you have used up your four discount passes, we recommend you pre-pay for parking for both Arena Birmingham, formerly the Barclaycard Arena, and Resorts World Arena events. This will save you the hassle of queuing at the kiosks to pay when you arrive or leave. You can buy this up to 24 hours before the event via parkjockey.com for Arena Birmingham, formerly the Barclaycard Arena, or apcoa.co.uk for the Resorts World Arena.

As is the nature of Random Acts of Gigness, these will be spontaneous, and we will endeavour to send you an email notification as soon as they become available. These discounted or complimentary tickets are offered on a first come first served basis in exchange for a charitable donation (plus £2.55 fulfilment fee), so make sure you keep a regular eye on your inbox so you don’t miss out. It is likely that these Random Acts of Gigness will be for events taking place within a few days of you receiving the email.

Arena Birmingham, formerly the Barclaycard Arena, and Resorts World Arena are part of the NEC Group. The NEC Group has a staff nominated Charity of the Year that all the Group’s yearly fundraising efforts go towards, including profits made from our Random Acts of Gigness. The 2018 Charity of The Year is Alzheimer’s Research UK. Find out more about the charity and how you can support at https://www.alzheimersresearchuk.org/

The exact dates of the draws may vary, but as a Member you’ll already be entered free of charge; so you can just sit back and relax. Prizes will be displayed on the website and the winner will be informed via email.

Gift Memberships must be activated within six (6) months of the date of purchase. When purchasing your Gift Membership online you will receive a Fanclub Membership by email, which can then be printed, or forwarded to your chosen recipient – this email will include instructions on how to activate the membership. Once activated, the Fanclub Membership is valid for 12 months from date of activation. You may cancel your Gift Membership purchase at any time within fourteen (14) calendar days of your purchase - refunds can only be made on Gift Membership that have not been activated. To cancel a Gift Membership, please contact our Fanclub Membership Team at [email protected]

What! Leaving us already?! If you would like a refund, you have 14 days from the date of purchase to change your mind in your ‘cooling off’ period. You must inform us in writing within the 14 days at:

A ∙ LIVE Fan Club
The Ticket Factory
NEC
Birmingham
B40 1NT

You must return your membership card with your letter.

If you have booked and made use of any member benefits, you will receive a refund of the relevant Membership Fee less an amount for the supply of services relating to the member benefits booked and attended for the period up to the time you inform us that you want to cancel your membership. If you have booked and made use of the following member benefits (20% off parking at Arena Birmingham or discounted drinks), you will receive a refund of the relevant Membership Fee less an amount for the supply of services relating to the benefit used for the period up to the time you inform us that you want to cancel your membership. If you have purchased event tickets, your tickets will be refunded together with you membership.

Don’t worry, these things happen. Just give us a call on 0333 300 3020*. We will get a new one posted out to you for £5 replacement fee within 28 days of your call. Please let us know if you are attending a show in the next couple of weeks when you call, and we can reprint your card ready for collection from the venue box office on the day of your event... we wouldn’t want you to miss out on all the fun now would we!

*Calls will be charged at a local landline rate. Mobiles and other provider’s costs may vary

Membership enables Superfans to browse and select their tickets for selected events 15 minutes prior to the pre-sale window opening to non-members. There are a limited number of pre-sale tickets available for purchase via this method and they will be sold on a 'first come first served' basis. Membership can never 100% guarantee access to the best seats, but it significantly increases your chances.

Access

We’ve teamed up with the guys at the Access Card to integrate disabled people's access needs with our online booking system. To sign up for the Fan Club or to buy tickets, call our customer services team on 0333 300 3020* and they’ll get you setup.

If you already have an Access Card, just give the representative your Access Card number, and they’ll activate your membership with your accessibility requirements.

If you haven’t already got an Access Card, never fear! We offer them free to disabled customers as part of their Fanclub Membership (typical cost is £15 for 3 years). To apply for a free Access Card as part of your Fanclub membership, simply email [email protected] with your Fanclub membership number and one of our representatives will run through what’s needed with you.

A∙Live is a membership based scheme for genuine Superfans of live events to enjoy exclusive benefits. In order to protect the interests of our Superfans, our terms and conditions include restrictions on the use of A∙Live membership to ensure that the benefits are not abused by secondary ticket sellers. This includes restrictions on the re-selling of tickets and a prohibition on sharing the use of the A∙Live benefits with third parties.

If we feel members are abusing the use of the membership or a breach of our terms and conditions has occurred, we reserve the right to cancel tickets or memberships as appropriate. For more information, please refer to our T&Cs which can be found here and here.

If you've got any questions relating to your membership, unsure about redeeming your benefits or have questions about a booking, then don't hesistate to give us a call. Give us a bell on 0333 300 3020*.

A∙Live is a membership based scheme for genuine Superfans of live events to enjoy exclusive benefits. In order to protect the interests of our Superfans, our terms and conditions include restrictions on the use of A∙Live membership to ensure that the benefits are not abused by secondary ticket sellers. This includes restrictions on the re-selling of tickets and a prohibition on sharing the use of the A∙Live benefits with third parties.

*Calls will be charged at a local landline rate. Mobiles and other provider’s costs may vary.

Our lines are open from 9am to 7pm (Monday to Friday) and 9am to 5pm (Saturday, Sunday and Bank Holidays)

The Ticket Factory is a trading division of The National Exhibition Centre Ltd. Registered Office: The National Exhibition Centre Birmingham B40 1NT.
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