Tire Storage, RiveTier

Client: Jack Williams Tire

Problem: Jack Williams Tire needed to store over 2,000 tires in a very smallarea with uneven floor levels. In addition, the shelving needed to be builtaround an existing wood structure to prevent it from having to be demolished.

Solution: Western Pacific recommended that the floor be shimmed to levelit. They designed over-sized footplates to anchor the system and assurestability. The shelving was designed around the existing structures, and acatwalk was provided with seven total levels.

Benefits: The significant cost of demolition was eliminated, and the companywas able to store 2,600 tires without compromising safely. Because theirsolution prevented the need to relocate any tire inventory and the client wasable to install the shelving himself based on provided installation drawings,the system was installed only 4 weeks after the order was placed.

Automobile Parts Distribution, RiveTier, Mezzanine

Client: NAPA Auto & Truck Parts, Oakland

Problem: In order to expand their operations, NAPA needed to free up15,000 square feet of storage space. Their facility is located in a seismiczone 4. Considerable seismic activity and extensive fault lines had createdshifts in the elevation of the warehouse flooring.

Solution: A two-level catwalk system was installed, including three separateIndustrial Structures mezzanines. Gates were installed into the handrail system to allow for forklift accessibility to the upper level. Working with Casco, Western Pacific designed and manufactured special deckingsupports to counteract the uneven flooring and support a continuous flat levelmezzanine and catwalk.

Benefits: Despite the scale of this project, within 2 months the project wascompleted. Western Pacific handled the manufacture of the necessarycomponents, the engineering services to plan the project and the seismic calculations required for the permit process. Because of their foresight inallowing forklift access to the second level, productivity at NAPA has neverbeen higher.

Automobile Dealership, RiveTier/Pacific

Client: A General Motors dealer in Las Vegas, Nevada

Problem: The dealer contracted a piece of real estate to accommodate hisnew dealership, with an essential need of getting as many cars on the lot aspossible. The dealer also happened to be the regional body parts dealer, andneeded to have a variety of body parts stored and available at the location. Itwasn’t until after they obtained the property and started to layout their plansthat they realized the space could not accommodate everything they needed.

Solution: Western Pacific implemented a two-level catwalk system, giving them a total of three levels while utilizing at least 95% of the building’s cube. The catwalk system included a combination of RiveTier and Pacific shelvinglines.

Benefits: Thanks to WPSS, a bad situation was turned into a profitablesolution. In fact, the available storage space of the new real estate wastripled, which ultimately allowed the GM dealer to continue operation. Without Western Pacific, the dealer would have had to make a choice betweenhaving parts or cars. No automotive dealership should ever have to makethat decision.

Automotive Parts Distribution, Deluxe

Client: Toyota Parts Distribution Centers

Problem: Toyota was facing a universal problem: the need to store unusuallysized parts. In their case, the problem revolved around long body trim andbrake lines.

Solution: Western Pacific designed units that stacked in depth and were leftopen in the rear. By the use of corner gussets on the shelves, as opposed tox-braces, the twelve foot deep units could accommodate the long parts.

Benefits: With dividers creating bins in the shelving, the elongated parts fit into them perfectly. Each compartment is easily identifiable from the front,and parts can be effortlessly pulled back out again. The parts remainedclean, undamaged, and efficiently organized.

Automotive Parts Warehouse, RiveTier

Client: A Southern Automotive Parts Distributor

Problem: The parts department supported all of the technicians responsiblefor servicing up to eighty cars each day. An increase in inventory wasnecessary, in spite of a lack of room for expansion. A better workflow schemewas crucial.

Solution: A RiveTier solution combined high density shelving for numerous small, fast-moving parts, such as brake pads, bulbs, and thermostats, a vertical storage tower for heavier and less frequently used parts like axles,instrument clusters, and trim pieces, and a new multilevel system to storebulky items such as fenders, doors, windshields, and transmissions.

Manufacturing Warehouse, Deluxe

Client: A Southeast Assembly Plant

Problem: New storage requirements were initiated by an expansion of electronic component facilities to meet new demands. The company had to decide whether or not they would have to construct a new building toaccommodate the new storage requirements, or renovate their original warehouse to house the new arrangement.

Solution: Western Pacific solved the facility’s problems by installing Bin Unit shelving in the consolidated central warehouse to maximize the space, whileat the same time keeping it organized and easily accessible.

Benefits: By avoiding new construction, they sidestepped costs estimatedbetween $500,000-$750,000. They also experienced benefits of betterinventory control, more efficient use of the available storage space, reducedemployee travel time, and elimination of obsolete inventory.

Automotive Parts Warehouse, QuikPik

Client: A Northwestern Automotive Parts Distributor

Problem: Worker productivity was going down. Shipping mistakes weregoing up. Hidden costs in labor and restocking were eating into profits.Pickers were wasting about 60% of their time walking and searching for toolsand parts.

Solution: QuikPik and gravity flow was installed, allowing pickers to spendabout 85% of their time doing productive work. By decreasing the walkingdistance between items being picked and the time spent looking for them, workers could concentrate on the job at hand, not wasting time walking backand forth.

Benefits: Because frontage per item is greatly reduced, restocking and picking can be done much faster. One person can now do the work of threeor four.

Retail Automotive Service Department, RiveTier

Client: An Eastern Automotive Dealership

Problem: Large fixtures and tooling were either stored in pallet racking or outon the floor of the factory. Since pallet racking cannot be rearranged toaccommodate size changes for the tooling and fixtures being stored, this dealership was facing major productivity issues.

Solution: RiveTier Long Span Shelving was installed to store large parts andfixtures, keeping them organized and easily accessible.

Benefits: Productivity is at an all time high, thanks to the new system. Fastercompletion times contribute to greater efficiency.

CUSTOMER FEEDBACK

Thank you for assisting us with our recent catwalk storage system at the Southern California distribution center.We appreciate the custom design and engineering support. Western Pacific did an outstanding job managing the project, and the logistics of materials. Shipping in multiple phases was an excellent solution that enabled our customer to expand their storage space, without interrupting their daily operations or throughput.
We look forward to working on the next project with WPSS.

As you know customers expect on-time delivery. It’s also true that shipping on-time is less costly for you and Global. It decreases unnecessary follow-up and customer service calls while opening the door to repeat orders. We want to share some of the variables that we are tracking to identify problems and increase service levels.

Please review this monthly report of orders placed with your company.

March 2011
Total # of Orders Shipped On Time: 3 (100%)
Total # of Orders Shipped Late: 0 (0%)

Total # of Orders YTD: 9

Sincerely,
Global Industrial

Once again your customer service people have gone above and beyond to make things happen for me, and in turn, make me (and WPSS) look good to my customer.

Oakley contacted me late last night with a shelving requirement for a temporary retail store in Manhattan. I contacted Margaurite first thing this morning about the requirement and Sue handled it in her absence. Sue & the crew in Kentucky were able to get the order out today and we will meet Oakley’s Tuesday delivery requirements.

I just wanted to let you know your customer service people are fantastic and that we truly appreciate their efforts to always help us – they are a huge reason we continue to do business with WPSS.

Thank you,
Tim Free
Granite Distribution Solutions, Inc

Thanks so much for expediting our shelving. The industrial look of RiveTier is a perfect fit for a creative organization in Los Angeles. It makes a bold statement in every office. We’re using it in the reception area, executive offices and wall-to-wall in the storeroom. It’s so nice to get rid of our old piecemeal parts and finally upgrade to a better quality system. We had an earthquake last week and nothing moved!

I know your team went beyond to get this to us during the holiday. We can’t thank you enough for the great service.

Just want to let you know that all the work that you folks put into the design and re-designs of our U.S. Post Office mezzanine really paid off. The dimensions were perfect and everything fit together like a precision Swiss watch; our customer was very satisfied and amazed how smoothly the job went. In fact, our employees who worked to install the mezzanine were very proud of their work due to how smoothly everything fell into place when considering the limited space they had to work in and the fact that this mezzanine was built around a 12’ x12’ column in the middle of the room and several other restricting factors.
Thank you again for all the work that you and the Western Pacific Mezzanine team put into this one. It’s much appreciated.Please make sure that Mike Crane knows how satisfied everyone was with this project and how much we appreciated the part that he played in helping to make this project successful.

As for the project out in Irvine, CA, the material looked great, and the delivery was perfect. The install went smoothly and without a hitch. Thanks again for the quick response and the excellent delivery (2 weeks!) on this project. You helped us look great.

Upon learning the scale of this project, we contacted Western Pacific as we knew that you would be able to manufacture all the components required including RiveTier shelving, RiveTier battery racks, Industrial Structures mezzanines, Pacific pallet rack, and the engineering services available to provide the planning, engineering, and seismic calculations required for the permit process.

Due to the success of this project we have had referrals and have installed several similar projects incorporating Rivetier catwalk systems and Industrial structures mezzanines.

First, thank you for taking the time out of your busy schedule to come down to Crown Lift Trucks and discuss the Western Pacific product line. I know a lot of our salesmen (new and “seasoned”) found it very informative. I learned a few things myself about the mezzanine applications and what to look for.

In addition, I wanted to take a moment during this email to let you know that we are very pleased to work with Denise in your Customer Service office. She has always been such a pleasant voice to talk to and has always responded to any of our needs for pricing and information in a timely manner. It always helps, especially during a customer crunch situation, to talk to a knowledgeable person who is always there to help. Maybe during your next trip out, you can bring her along with you so we can meet her in person.

Again, thank you and Denise for representing such a great company with a fine product line. We look forward to many more opportunities to partner with Western Pacific Storage Systems.

I just wanted to drop you a note to let you know that I really appreciate the EXCELLENT service I receive from all of the Customer Service Department , especially my primary contacts Denise Russo & Maria Macias. They never fail to help me out and always go the extra mile to make things happen for me.

I just wanted you to know how much I appreciate how hard you and your team work to get our orders pulled and shipped in a timely manner. I also wish to say a special “thank you” to Roberto Gonzales for going the extra mile by staying late on a Friday afternoon to load a truck that had arrived after hours. The product had to be in San Francisco by the following Monday morning to meet our installation crew. Roberto saved the project, and our reputation, with his considerate action.

Thank you again. We consider everyone at Western Pacific Storage Systems an extension of Jacmar Shelving, and we couldn’t do our job well without you.