Author Edward Matti

As Managing Partner for CCM Consultancy, Edward Matti’s responsibilities put him in front of clients from all industries and with wide-spanning challenges. From effective talent management strategies to the design of complex progression models set to instill behavioral change, his team consults on end-to-end solutions for their clients. CCM Consultancy focuses on aiding clients in building branded customer experiences, culture shifts, and capability building.
In 2010, Edward moved to Dubai to open up his consulting company. What started as humble beginnings with a team of one, has now grown to a well-respecting firm with a diverse and multi-cultural team of over 30 Consultants, Associates, Coordinators, Coaches and Specialists, and offices in Dubai, Montreal, Toronto and New York. Edward and CCM Consultancy have won numerous awards for the work they’ve done and the results they’ve achieved.
An accomplished public speaker and TV commentator in Canada (for the national news station CP-24), Edward still meets with clients to consult on their issues, develop solutions and deliver riveting interventions. Edward and his team consult with clients on organizational culture transformation, people development and customer-centric experiences with a keen focus on measuring results that yield a return on investment.

Over the last few weeks, I've been invited to several events to deliver keynotes on Delivering a Differentiated Customer Experience. And as I wrap up my trip in the Balkans and head back home, I'm reminded of a...

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