I had the worst experience at Croce & Colosimo during the lead up to my wedding. I found that they were very dismissive of my needs and only produced what they thought was "beautiful" for the image of their company.
On my first visit prior to drawing my sketch I told him 'very minimal cleavage" and straps - I would like to remain modest for religious reasons, however the reason is not relevant because I should have my dress designed to my own specifications regardless.
I brought a friend with me to each fitting 8/10 times & we both saw how very adamant Ines was on not doing what I wanted i.e, "straps won't look good so will just decide after the dress is made if you still want them, you can't cover all the cleavage cause it will ruin the dress", I found extremely discouraged. I delivered this information every single time persistent on what I wanted, will no acknowledgment. On my last fitting I had enough, I was feeling really uncomfortable about having a dress so revealing, why shouldn't I get what I want? I'm paying a lot of money for this dress (Croce & Colosimo has high end dresses) shouldn't I feel beautiful on my special day? Together with my mum I told her how I felt and what I wanted done to my dress. To my absolute shock she started yelling, "why didn't you tell me before (I did) you are so rude you don't appreciate all the work we've put in" I started crying because I was so overwhelmed I kept telling her to stop yelling at me and she just kept going. She actually took a step back from my dress and said, "you know what, you just need to shut your mouth" from this I started crying, so then my mum started crying cause she saw how unhappy I was... it was a mess. In the end she fixed my dress cause she had to.
Mario the other dress maker was fantastic he didn't concern himself with any of these matters and even gave me a complimentary veil. But I suggest Ines should take a course of customer service. I understand that they have high end dresses and want to put it on show so they want 'what they think looks good' but it is MY dress and MY wedding, not to mention being abused... worst experience at Croce & Colosimo.