Top FAQs

That’s a fair question and we hear it all the time. You may think a roller shade is a roller shade, right? Wrong. Not everyone employs the practices we do to guarantee an exceptional end result. It begins with an exclusive collection of designer materials and fabrics. Next, we assemble your custom shade from the finest components, by hand, in our state-of-the-art workrooms. Lastly, every shade is hung and tested before making its way to you.

Yes. Roller shades are one of the easiest shades to operate. The simple construction and rigorous quality assurance process guarantees even the largest shades can be operated with ease. All of our Roller Shades come standard with a continuous loop chain control which helps keep operation smooth, even and easy.

One of the best features of
Roller Shades is that when you pull them up they basically disappear.
Unlike other Shades that fold when opened, Roller Shades "roll"
around a tube and end up blocking very little of the window. If maintaining
your view is a concern even when the shades are down, you should select
a sheer material and make sure you test a sample. You can also consider
purchasing a solar shade with greater openness.

Yes they can. We offer a wide range of blackout materials. Keep in mind that some light may still get in on the sides of the shades. If you're looking for a total darkness, we suggest pairing your shade with blackout drapes and a cornice. This is the only way to block all light.

Yes and no. Some of our material options will certainly reduce glare and cut down on heat, making it easier to maintain the temperature of your home. However, rollers don't do much in the way of stopping a draft coming from a leaky window. Consider a layered look. Combining roller shades with drapes creates a unique look and results in better insulation and draft reduction.

Photo Rendering

Submit a picture of your window and we’ll show you how this treatment will look in your home! Remember to capture the entire window. If you’re looking for drapery, make sure the floor is in the picture. DO NOT take photo at angle. Questions? - design@theshadestore.com.

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Satisfaction Guaranteed

For 3 generations we’ve made loyal, life-long customers by offering incredible service and exceptional quality. Order custom with confidence knowing we stand behind every single product we make. If you are not completely satisfied with your purchase, or any part of your experience, just let us know. Below are a few “What ifs” we hear from time to time and how we respond to ensure your satisfaction. Questions? Contact: 800.754.1455 / design@theshadestore.com.

If you receive something that you don’t like, we will do everything possible to rectify the issue. For starters, we will remake or repair the product to your liking. If you simply feel you selected the wrong product or material, we will let you choose something else and give you 50% off the new product. And if all that fails and you’re still unhappy, we will get the product back and issue you a full refund. Bottom line, it is our mission to satisfy each and every customer and we will do whatever is necessary to accomplish that goal.

Measure twice, cut once is a good adage but it isn’t always true. If you find your measurements were slightly off and your treatment isn’t fitting quite right, it may qualify for a free cut down. If it cannot be re-sized we will remake the product in the right size and give you a 50% discount on the replacement.

We stand behind every professional in our network. If they measure incorrectly we will remake the product at no extra charge. If they make an installation error, we will reinstall at no extra charge. Simple.

Simply give us a call and we will help you fix it, repair it or replace it all free of charge. If you used our measure + install services, we will send the professional back as needed, also free of charge.