Note: Please don't post your issue on our page as they are hard to find at times and since we need alot of personal details, full description of what the issue is and most likely many questions / answers back and forth that it becomes too difficult to follow. The Facebook and Google+ messaging options provide a perfectly clear progression of all communications and lets others follow the dialogue easily if further assistance is required.

Remember to completely describe what the reason is for contacting ZTE New Zealand with as much detail as possible and include your model number, IMEI number, name, email address & a contact phone number.

We do have all our devices listed. Just visit our All Products page to find your device.

You can also use this integrated Google search box below to try and find things, but it may not be upto date.

Return Process

For warranty and non warranty claims, products should be returned directly to the place of purchase. The store will be able to advise you of the repair process.

FAQ

Customer Support Form

All information will be kept confidential. A response may take up to 72 hours to process. Incomplete or missing information may result in a longer processing time.

Please note that support is only provided for ZTE manufactured devices.

1. Please select your device. Located on the device label (Required)

2. What is the IMEI number? Press *#06# or see the device label (Required)

3. Please enter your email address (Required)

4. Please provide a daytime contact number

5. Please enter your name

6. If you know your date of purchase please enter it here:

7. Have you checked if updated software is available?

Visit the product page Downloads tab.

Or if your device is an Android based device, check your Software Update application for any device firmware updates.

Yes No

8. Are you using the latest Join Me or Connection Manager?

Visit the product page Downloads tab.

Check that your client is the correct & current version.

Yes No Don't know

9. Have you power cycled your device (turn off and on again) in attempt to resolve any experienced issues?

Yes No

10. Have you restored your device to default settings?

Visit the FAQ "How do I reset the handset (Restore Default Settings)"

Yes No

11. Please enter the Subject (Do not delete ZTE:)

12. Please describe the issue you are experiencing...

You have 1000 characters remaining...

13. How often are you seeing this issue ?

All the time Intermittent

Have you remembered to enter your Email address?

Downloads

Below is the list of all downloads for all our devices released in Australia & New Zealand. Abuse of these files or linking from external sites will result in application of a IP Address filter so please don't post any file links from this site to any other sites. This page tab is under development.

Disclaimer: ZTE takes no responsibility for loss or damage if customers are unable to operate the software update packages and tools listed above, for failure of the handset or failure of the computer, loss of data or revenue.