SWI Policies

Warranty

Quality Assurance

The Quality Assurance System in place at Solutions With Innovation guarantees the highest level of quality throughout the company. Solutions With Innovation is committed to providing full customer satisfaction; both in quality products and in quality service. Click here to learn more about the SWI Quality Policy.

Service Policy

Owners of Solutions With Innovations products may request a return of the product, or any part of the product for complete rebuilding or replacement. Units will be rebuilt or replaced promptly. Products returned under the SWI Service Policy must be returned by prepaid transportation. Solutions With Innovation will repair or replace the product at no cost to the purchaser (or owner) other than transportation if:

Returned within the warranty period; and

Factory Inspection finds the cause of the claim to be covered under the warranty.

If the problem is due to circumstances beyond Solutions With Innovation's liability, or is NOT covered by the warranty, there will be charges for labor in addition to the parts required to rebuild or replace the equipment.

In rare cases, it may be expedient to ship replacement parts; or in extreme cases, an entire product before the damaged product is returned. If a quick replacement service is necessary, notify the manufacturer of the damaged product's model and serial number. In such cases, credit for the returned materials will be determined on the applicability of the warranty.

No claims for misapplication, labor, direct or consequential damage will be allowed.

Return Material Procedure

In order to efficiently process any returned materials, it is essential that a Returned Materials Authorization (RMA) number be obtained from the manufacturer prior to an item's return. RMAs can be issued through local representatives, by contacting the factory directly, or by clicking here.

Please supply the following information:

The Company's Name

Description of the Material

Product Serial Number

Reason for Return

Product's Application

Used units must be properly cleaned in accordance with OSHA standards before it is returned to the manufacturer. A Material Safety Data Sheet (MSDS) must accompany all units or materials that were used in any type of media. All returned shipments to the factory must be done via prepaid transportation. All product replacements will be shipped F.O.B. manufacturer.