8. Retain the Technical Observation Post (certain ad-hoc individuals who observe the service after the Incident is resolved) in order to insure that the resolution has actually resolved the Incident and that the

Services have returned to their normal state

9. Open Problem Tickets as per Problem Management Policy and Procedures

10. Document in retrospect, the actions taken, learning and approvals in the service Management tools

11. Track and close and review all pending actions from the restoration that complete the recovery from the impact of the Incident

12. When not on a Critical Incident bridge, maintain a control on Ageing and Hopping incidents in each shift by running appropriate reports and escalating the Incidents to track leads and SDMs for proper action from ticket assignee groups/individuals

13. Document the new knowledge learning and any other recommendations in a Critical Incident Report and submit the report to the audience in line with the Critical Incident Management procedures