ONCALL currently works with interpreting and translation professionals of the highest calibre, to ensure exceptional quality for our clients.

Quality Management

ONCALL Interpreters is a QCSE ISO 9001:2015 Quality Management Certified System to ensure consistency in quality management assurance and experience in the services we provide.

Recruitment

Working with the best translators and interpreters in the industry ensures the highest quality management from the outset. For this reason, ONCALL follows a stringent recruitment procedure, only selecting the highest calibre of translation and interpreting individuals via the following process:

Review of CV

Completion of Application Form

Qualification Checks

Proof of translation/interpreting experience

Telephone/Face-to-Face Interview

Signing of Confidentiality Agreements

Two professional reference checks

Accreditation Checks

Operational Procedures

Our Project Management teams follow strict operational procedures to ensure quality management in the high level of service that we offer to our clients:

Upon receiving your request, your dedicated Project Manager will verify that a member of our qualified and experienced translation team is available to undertake the work and quickly provide you with a quote and turnaround time to fit in with your requirements.

The file is then sent securely to the translator to complete the translation.

Before sending back to you, your translated document will undergo a proof-read from a second, independent translator and final checking by the Project Manager to ensure formatting replicates the original.

Our Project Management team will also apply Translation Memory where applicable to ensure consistency of your brand terminology.

Feedback

At ONCALL, we constantly request feedback both from our clients and our translators and interpreters so that we may continually improve our service offering. After each completed translation, as standard our clients receive a short, no obligation questionnaire asking for feedback on a number of different criteria.

Equally, our interpreters take with them to each interpreting assignment a short feedback questionnaire for the client to complete and send back to ONCALL.

All feedback is captured in the translator or interpreter profile with any areas to be addressed taking place before any further work is assigned to that individual.

Furthermore, feedback provided about our Project Management process will receive immediate attention and changes made to our process where appropriate. We also welcome our customers to feedback directly here.