A T T E N T I O N !

Our Prestigious 2018 Global Contact Center, Customer Service and Help Desk Awards close for entry soon!

If you want to represent the BEST in your nation in the 13th annual awards make sure your entries are submitted by 15th January 2018* (or 31st Jan if you are a corporate member or go for the premium award program)FIND OUT MORE

Company News

IntelePeer excels at enabling business communications in a diverse set of partner applications and highlights the provider's commitment to presenting the best customer experienceAugust 14, 2017 5:00 AM

Articles

2009 was a tough year for everyone, and as 2010 carries through, we all hope that it will bring with it better times. We wanted to know what steps contact center managers are taking to ensure those better times become a reality.March 23, 2010 5:00 AM

Do you feel that speech technology will eventually replace the contact centre agent? As technology improves and artificial intelligence becomes a certainty – we may be faced with this reality. We asked Industry professionals for their opinions on th...March 19, 2010 5:00 AM

Latest Tweets

Do you have customer's in Canada who could benefit from using Cisco Spark? Well our partner @ThinkTel_Canada has you covered! Check out our recent blog post about their service http://ow.ly/tpqP30h4OeMDecember 7, 2017 3:28 PM