I wanted to describe my delivery ordeal. The two gentlemen showed up in a raggy looking truck with no store logos and some logo on the back sprayed painted over with red spray paint. As they pulled into my driveway , they over shot the driveway and drove into my lawn.. "no harm no foul" the store will for sure fix the damage. Right?... We will talk about that later on.

The gentlemen got off the truck and were very polite, I felt bad for them as it had been raining all day long. I asked no rain coats, umbrellas, etc.? They stated they were never given them even though they asked.. "Interesting" They started unloading the furniture, and I asked how are they going to protect the furniture from getting wet, they had no solution but in an expedient fashion get it off the truck and into the garage. I had to use some spare house towels to wipe down the furniture. Right before they started to move my furniture into the house, I realized they were not going to take off their shoes or put on protective booties so they wouldn't track dirt into my house.. Again, they were never issued them... I had them take off their shoes and proceed to moving the furniture into the house. The install went fine, and they were quick.

So here comes the good part. So I called the store and asked to speak to a supervisor, spoke with the gentlemen and stated that the manager will be giving me a call back. I had to call back a couple time in order to speak with the lady "Amber".. In response she told me that she was going to call me back when it was convenient to her..!!!!! "Your guys just destroyed a 4' X 2' X 2' section of my yard and that is the response... I don't even get I am sorry sir?

After the conversation, I was told she would contact the owner of the store and he would decide what is the best course of action... "Fix my yard is the best course of action"... The next day I did received a call. I was told that when the movers are in the area. I asked "When are they in the area ?" She replied " I don't know, whenever they have a delivery in the area" WOW!!!!!, they will stop by and fill up the hole... I then asked What about the new sod that was destroyed, you guys need to replace it..." Her response is "No, we will fill up the hole and we are not going to replace the sod". The conversation went back and forth and ultimately ends with her catching an attitude with a customer? Customer Service..... I think not...

So far no one has come to fix the hole, so I took it upon myself to fix the area and replace the sod.. I felt it was important that I wrote this review, buyers beware!!!! Customer Service is not like it used to be, you are their best friend when youre buying something as soon as you give them the payment you mean nothing....

I wanted to describe my delivery ordeal. The two gentlemen showed up in a raggy looking truck with no store logos and some logo on the back sprayed painted over with red spray paint. As they pulled into my driveway , they over shot the driveway and drove into my lawn.. "no harm no foul" the store will for sure fix the damage. Right?... We will talk about that later on.

The gentlemen got off the truck and were very polite, I felt bad for them as it had been raining all day long. I asked no rain coats, umbrellas, etc.? They stated they were never given them even though they asked.. "Interesting" They started unloading the furniture, and I asked how are they going to protect the furniture from getting wet, they had no solution but in an expedient fashion get it off the truck and into the garage. I had to use some spare house towels to wipe down the furniture. Right before they started to move my furniture into the house, I realized they were not going to take off their shoes or put on protective booties so they wouldn't track dirt into my house.. Again, they were never issued them... I had them take off their shoes and proceed to moving the furniture into the house. The install went fine, and they were quick.

So here comes the good part. So I called the store and asked to speak to a supervisor, spoke with the gentlemen and stated that the manager will be giving me a call back. I had to call back a couple time in order to speak with the lady "Amber".. In response she told me that she was going to call me back when it was convenient to her..!!!!! "Your guys just destroyed a 4' X 2' X 2' section of my yard and that is the response... I don't even get I am sorry sir?

After the conversation, I was told she would contact the owner of the store and he would decide what is the best course of action... "Fix my yard is the best course of action"... The next day I did received a call. I was told that when the movers are in the area. I asked "When are they in the area ?" She replied " I don't know, whenever they have a delivery in the area" WOW!!!!!, they will stop by and fill up the hole... I then asked What about the new sod that was destroyed, you guys need to replace it..." Her response is "No, we will fill up the hole and we are not going to replace the sod". The conversation went back and forth and ultimately ends with her catching an attitude with a customer? Customer Service..... I think not...

So far no one has come to fix the hole, so I took it upon myself to fix the area and replace the sod.. I felt it was important that I wrote this review, buyers beware!!!! Customer Service is not like it used to be, you are their best friend when youre buying something as soon as you give them the payment you mean nothing....

it was late thursday evening and i had just got word that my house has finally been closed and i can furnish it and move it...i was sooo excited! on my way home i decided to stop at badcock b/c we all know they carry the higher name brand items. i got there and i seemed to be invisible...the manager was talking about how people come in and never buy and its mostly black or hispanic!!! MY MOTHER IS BLACK AND MY FATHER IS HISPANIC!!! i was highly offended...i walked up to him and decided to speak Spanish and pretend i didnt speak English...u will not believe the way this man treated me! Good thing is, he did not get my money...i went to big lots and paid cash for it all and i got a few items from Wal-Mart. the Badcock in adel is nothing like the one in tifton, which i have done business with them before...i guess that why they have the name BAD-COCK...get it, but dont waste ya money there!!! i want to rate them a zero, but i dont have that option... :(

it was late thursday evening and i had just got word that my house has finally been closed and i can furnish it and move it...i was sooo excited! on my way home i decided to stop at badcock b/c we all know they carry the higher name brand items. i got there and i seemed to be invisible...the manager was talking about how people come in and never buy and its mostly black or hispanic!!! MY MOTHER IS BLACK AND MY FATHER IS HISPANIC!!! i was highly offended...i walked up to him and decided to speak Spanish and pretend i didnt speak English...u will not believe the way this man treated me! Good thing is, he did not get my money...i went to big lots and paid cash for it all and i got a few items from Wal-Mart. the Badcock in adel is nothing like the one in tifton, which i have done business with them before...i guess that why they have the name BAD-COCK...get it, but dont waste ya money there!!! i want to rate them a zero, but i dont have that option... :(

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