Initially the admin user does not have the right to audit Polycom phones so you either need to create a new user or add this to the admin user.

Browse to User > Users and either select the admin user or create a new user.

Now assign the Role of a Device Administrator to the user.

You can also integrate RPRM into Active Directory but this is outside the scope of this FAQ.

Any license would need to be added here:

The next step would be to assign a site(s) in order to create separate sites to match the environment.

The above expects a Site Name, a Description and a Location.

In addition define the Subnet

If this would not be defined the RPRM adds everything into the Internet / VPN

The RPRM uses PlcmSpIp as the standard User Name and Password. This can be changed here:

Usually after this initial setup you can either import new endpoints via Endpoint > Monitor View > More Import/Export Audio Phones and/or automatically add the phones whilst using a DHCP scope as shown => here <= in detail.

The DHCP Option 66/160/161 FQDN or IP for the RPRM is

http://FQDN or IP Address/phoneservice/configfiles/

Note:In order to use HTTPS please add a certificate to the RPRM or disable Common Name Validation on the Phone end. Polycom Phones out of the box automatically trust the Certificates listed in the Certificate Updates documents posted regularly => here <=. The phone could initially be provisioned via HTTP and then once it loads its configuration via the RPRM a certificate for HTTPS could be provisioned.

Option 1:

Importing all phones via a CSV File:

The format of the CVS file is defined in the instructions which you can see above. You can in addition simply export a file and use this as a template.

Devices can be imported and re-imported to change associated groups in bulk without changing other configurations.

The advantage of this is all phones would already be setup with their registration details and utilize the DHCP Option.

Option 2:

Manually providing the RPRM details via the Phones Web Interface

Once the phone is connected to the RPRM provisioning Server the Web Interface or Admin Password for the Phone changes to 789.

This can be changed by browsing to Endpoint > Phone Management > Configuration Profile and copying the AdminPassword-ProvisioningDefault.

This would then be required to be assigned to a Global Configuration within Endpoint > Phone Management > Profiles Deployment.

Added phone(s) can now be found via Endpoint > Monitor View

Selecting an individual phone:

Will provide access and details to configuration used or log files:

The actual configuration for the phone(s) is split into Global, Endoint Groups, Endpoint Models, Sites or Endpoints

Usually the Global section would only be used for a general common configuration like a password (as explained above) or a background Image.

Using the Endpoint Groups as an example we can add and Group certain Endpoints together. In the below example we used a VVX500

We call this new group VVX500 Endpoint Group

And we associate this:

This results in a new group

Browsing to Endpoint > Phone Management > Configuration Profiles you can either Create a new profile / configuration (blue) or modify an existing one (red) once it is selected

Either create and define what this profile does or change the name provided if cloned

Usually you would select the Polycom hosted Server and create a new configuration profile based on the software version as this allows you to assign this to a existing or new configuration profile via Endpoint > Phone Management > Configuration Profiles

Apply versus OK

Throughout the application you will see Apply and OK appear in regards to Configuration Profiles and Group Memberships.

Will save the changes and devices that are impacted of the changes will be notified at the next polling period for the affected devices.

Will Save the changes and immediately notify all devices that are reachable that there are changes that need to be applied immediately.A Pop-up notification is provided to confirm this action as it will generally always reboot the phone(s). Always be aware of your context when applying changes

Automatic Updates

As a factory default when provisioning a Polycom phone from RPRM the Phone will check daily between 03:00 and 05:00 for any configuration changes.

In order to change this you would copy Provisioning-Polling-Daily-SpecificWindow within Endpoint > Phone Management > Configuration Profiles and change the time to suit your setup and then assign to a profile.

Test Network Connection > Troubleshoot network issues using the traceroute and ping programs. This includes a PING or Traceroute

View UC Management Log > View UC Management Log

Advanced Functions – Global/Model/Site

Reboot Phones – All phones within the selected scope will be rebooted as long as they are not isolated behind a NAT’d device.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Re: [FAQ] RPRM Polycom phone Provisioning guide

Navigate to Endpoint > Monitor View and select an Endpoint and click on "View Details"

As a result on the left side an overview of all the Device Details are listed and all files can be downloaded:

Or simply individual Log Files:

In addition the amount of log files and the individual size can be modified to cover a longer time period.

Endpoint > UC Management > UC Management Settings

Log File Rotation Size 512KB to 10240KB

Number of Retaining Files (per name): 0 - 10

Days to Retain Phone Files: 0 - 30

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's