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Product FAQs

Troubleshooting

I'm having problems with my web browser, Microsoft Office, or other Windows applications; what do I do?

If hardware acceleration is enabled on any of your software applications, it can result in poor resource management and limit the performance of your video device. If you experience this problem, you should disable hardware acceleration in the program(s) that were impacted.

To disable hardware acceleration in common applications and operating systems, complete one of the following series of steps, depending on what software application(s) or operating system that you are running.

Internet Explorer 9 and later

Note: Earlier versions of Internet Explorer do not use hardware acceleration.

Click the Start button.

Open Control Panel.

Click Network and Internet.

Click Internet Options.

Click the Advanced tab.

Browse to the Accelerated graphics screen.

Select the Use software rendering instead of GPU rendering check box.

Click Apply.

Restart your computer.

Mozilla Firefox

Open Firefox.

Press the Alt key.

Click Toolsand Options.

Click the Advanced icon.

Click the General tab.

Under Browsing, clear the Use hardware acceleration when available check box.

Click the OK button.

Restart your web browser.

Google Chrome

Open Google Chrome.

Click the Options icon (it has three horizontal lines on it).

Click Settings.

Click Show advanced settings.

Scroll to the bottom of the screen and clear the Use hardware acceleration when available check box.