We’ve taken the pain out of creating customer experiences that delight and engage customers by putting the highly personalized, human touch back into customer service. It’s so efficient; it reduces costs and is a pleasure for your agents to use.

Making it Personal in Customer Interactions

For customers to select a bank as their "preferred provider", quality of service and ease of use remain the primary factors where bankers can differentiate.

The variety of channels and devices that customers use to interact with banks has risen sharply thanks to the Internet and mobile revolution. Yet, no matter how they contact their bank, they expect to reach the right service agent and receive a personalized response every time. Banks need to be capable to allow customers to start a transaction on one channel and complete it on another.

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Work with a Proven Banking System Integrator

Capgemini is a proven banking system integrator having delivered more than 1,000 projects in the banking industry.

We have deep banking process knowledge built from over 20 years of banking advisory and technology experience and currently serve 8 of the top 15 global banks.

Combining software, hosting and operations, Capgemini offers banks one-stop implementation, which simplifies the service relationship and results in stronger SLAs due to single supplier accountability.