Terms & Conditions

DEFINITIONS

Agreement means a Project Proposal, Terms and Conditions and any other attached documents.Project means the scope and purpose of the Client’s identified usage of the work product as described in the Project Proposal.Service means all services and work products to be provided to Client by MyUntangled® Media, LLC as described and otherwise further defined in the Project Proposal.Final Deliverables means the final versions of Deliverables provided by MyUntangled® Media, LLC and accepted by Client.Deliverables means the services and work product specified in the Project Proposal to be delivered by MyUntangled® Media, LLC to Client.Client Content means all materials, writing, images or other creative content provided by Client used in preparing or creating the Deliverables.Third Party Materials means proprietary third party materials which are incorporated into the Final Deliverables, including without limitation stock photography or illustration.Designer Tools means all design tools developed and/or used by MyUntangled® Media, LLC in performing the Services, including pre-existing and newly developed software including source code, Web authoring tools, type fonts, and application tools, together with any other software, or other inventions whether or not patentable, and general non-copyrightable concepts such as website design, architecture, layout, navigational and functional elements.

SERVICES

MyUntangled® Media, LLC shall perform the services listed the Project Proposal and according to the Milestones schedule.

PROPOSAL

The terms of the Project Proposal expire 45 days after being submitted to Client. If a Project Proposal expires, MyUntangled® Media, LLC may modify and resubmit it to Client.

COMPENSATION

Fees: Client agrees to pay MyUntangled® Media, LLC the fees listed in the Project Proposal, including all taxes.

Expenses: Client will pay MyUntangled® Media, LLC expenses, including but not limited to: (a) Incidental and out-of-pocket expenses at cost plus MyUntangled® Media, LLC standard markup of 15 percent; (b) Mileage reimbursement, other than normal commuting, at current national average price per mile; (c) Travel expenses, other than normal commuting, but including airfare and rental vehicles, with client approval.

Additional Costs: Pricing in the Project Proposal includes only MyUntangled® Media, LLC fees. Any other costs, such as art licensing or third party fees, will be billed to Client.

Hosting Deliverables: MyUntangled® Media, LLC will host Deliverables while a Project is in development. If the Final Deliverables are not completed or approved by the completion date listed in the Project Proposal, and the delay is not caused by MyUntangled® Media, LLC, Client agrees to pay MyUntangled® Media, LLC $49 per month for hosting and other fees until Final Deliverables are approved and project is completed.

PAYMENT

Payment Schedule: Payment is due when MyUntangled® Media, LLC completes each milestone as listed in the Project Proposal and Milestones schedule, and Client accepts the Deliverables for that milestone.

Invoices: All invoices are payable within 21 days of receipt. Invoices shall list any expenses and additional costs as separate items.

REFUNDS

All payments and fees received by MyUntangled® Media, LLC are completely NON-REFUNDABLE. No credits or refunds will be issued for non-usage or cancelation of month-to-month Service after the Billing Date.

LATE PAYMENT

Late Fee: A monthly service fee of 1.5 percent, or the maximum allowed by law, is payable on all overdue balances.

Crediting Late Payments: Payments will be credited to late payments first, then to unpaid balances.

Withholding Delivery: MyUntangled® Media, LLC may withhold delivery and transfer of ownership of any current work if accounts are not current or overdue invoices are not paid in full.

Withholding License: All grants of any license to use or transfer ownership of any intellectual property rights under this Agreement are conditioned on full payment, including all outstanding Additional Costs, Expenses, Fees, or any other charges.

CHANGES TO PROJECT SCOPE

Change Request: If Client wants to change the Scope of Work after acceptance of the Agreement, Client shall send MyUntangled® Media, LLC a written Change Order describing the requested changes in detail. Within 7 business days of receiving a Change Order, MyUntangled® Media, LLC will respond with a statement proposing availability, additional fees, changes to delivery dates, and any modification to the Terms and Conditions. MyUntangled® Media, LLC will evaluate each Change Order at its standard rate and charges.

Major Change: If Client requests are at or near 10 percent of the time required to produce Deliverables, or the value of the Scope of Services, MyUntangled® Media, LLC shall be entitled to submit a new and separate Proposal to Client for written approval. MyUntangled® Media, LLC shall not begin work on the revised services until receipt of a fully signed revised proposal and any additional fees.

Minor Change: If Client requests are not Major Changes, Client will be billed on a time and materials basis at an hourly rate of $50 per hour. Such charges shall be in addition to all other amount payable under the Agreement, despite any maximum budget, contract price or final price identified. MyUntangled® Media, LLC may extend or modify any delivery schedule or deadlines in the Agreement as may be required by such changes.

Acceptance/Rejection: Client will have 7 business days to respond in writing accepting or rejecting the new proposal. If Client rejects the proposal, MyUntangled® Media, LLC will not be obligated to perform any services beyond those in the original Agreement.

DELAYS

MyUntangled® Media, LLC shall use all reasonable efforts to meet the Project Proposal and Milestones delivery schedule. MyUntangled® Media, LLC may extend the due date for any Deliverable by giving written notice to Client. The total of all extensions shall not exceed 7 business days.

Client Delays: Client shall use all reasonable efforts to provide needed information, materials and approvals. Any delay by Client will result in a day-for-day extension of the due date for all Deliverables.

General Delays: Any delay caused by conditions beyond the reasonable control of the parties shall not be considered a breach and will result in a day-for-day extension any performance due. Each party shall use reasonable efforts to notify the other party, in writing, of a delay. Conditions beyond the reasonable control of the parties include, but are not limited to, natural disasters, acts of government after the date of agreement, power failure, fire, flood, acts of God, labor disputes, riots, acts of war, terrorism, and epidemics.

EVALUATION AND ACCEPTANCE

Approval Periods: Client shall, within 5 business days after receiving each Deliverable, notify MyUntangled® Media, LLC in writing of any failure to comply with the specification of the Project Proposal or of any other objections, corrections or changes required. MyUntangled® Media, LLC shall, within 5 business days of receiving Clients notification, correct and submit a revised Deliverable to Client. Client shall, within 3 business days of receiving a revised Deliverable, either approve the corrected version or make further changes. If after 3 corrections by MyUntangled® Media, LLC, Client finds the Deliverables are not acceptable, either party may terminate this agreement subject to the termination clauses of this Agreement. If Client fails to provide approval or comments during any approval period, those Deliverables will be considered approved and accepted. All objections, corrections and changes shall be subject to the terms and conditions of this Agreement.

CLIENT RESPONSIBILITIES

Client acknowledges that it is responsible for performing the following in a reasonable and timely manner: (a) Provide Client Content in a form suitable for use in the Deliverables without further preparation by MyUntangled® Media, LLC, unless otherwise specified in the Project Proposal; (b) Proofread all Deliverables. Client will be charged for correcting errors after the acceptance of any Deliverable; (c) Make decisions regarding other parties.

ACCREDITATION AND PROMOTION

Accreditation: MyUntangled® Media, LLC shall be entitled to place accreditation, as a hyperlink or otherwise, in the form, size and location as incorporated by MyUntangled® Media, LLC in the Final Deliverables.

Promotion: MyUntangled® Media, LLC retains the right to reproduce, publish and display the Deliverables in portfolios and websites, in galleries, design periodicals and other media or exhibits for the purposes of recognition of creative excellence or professional advancement, and to be credited with authorship of the Deliverables in connection with such uses.

Promotional Approval: Either party, subject to the other’s reasonable approval, may describe its role in the Project on its website and in other promotional and marketing materials, and, if not expressly objected to, include a link to the other party’s website.

CONFIDENTIAL INFORMATION

Client’s “Confidential Information” includes information that MyUntangled® Media, LLC should reasonably believe to be confidential. MyUntangled® Media’s “Confidential Information” includes the source code, concept, or process of any Deliverables. All material considered confidential by either party shall be designated as confidential. Confidential Information shall not be disclosed to third parties and shall only be used as needed to perform this Agreement.

Confidential Information shall not include any information that is already known by the recipient, becomes publicly known through no fault of the recipient, or is received from a third party without a restriction on disclosure

RELATIONSHIP OF THE PARTIES

Independent Contractor: MyUntangled® Media, LLC is an independent contractor. MyUntangled® Media, LLC shall determine, in its sole discretion, the manner and means by which the Services are accomplished. No agency, partnership, joint venture, or employee-employer relationship is intended or created by this Agreement. Neither party is authorized to act as agent or bind the other party except as expressly stated in this Agreement. MyUntangled® Media, LLC and the work product or Deliverables prepared by MyUntangled® Media, LLC shall not be deemed a work for hire as defined under Copyright Law. All rights granted to Client are contractual in nature and are expressly defined by this Agreement.

Design Agents: MyUntangled® Media, LLC shall be allowed to use third parties as independent contractors in connection with the Services (“Design Agents”). MyUntangled® Media, LLC shall remain fully responsible for Design Agents’ compliance with this Agreement.

REPRESENTATIONS AND WARRANTIES

By Client: Client represents and warrants to MyUntangled® Media, LLC that: (a) To the best of Client’s knowledge, use of the Client Content does not infringe the rights of any third party; (b) Client shall comply with the terms and conditions of any licensing agreements which govern the use of Third Party Materials; (c) Client will obtain all necessary and appropriate rights and licenses to grant license to MyUntangled® Media, LLC to use Third Party Materials.

By MyUntangled® Media, LLC: MyUntangled® Media, LLC represents and warrants to Client that: (a) MyUntangled® Media, LLC will provide the Services identified in the Agreement in a professional and workmanlike manner; (b) MyUntangled® Media, LLC shall secure all necessary rights, title, and interest in and to the Final Deliverables sufficient to grant the intellectual property rights provided in this Agreement; (c) To the best of MyUntangled® Media’s knowledge, the Deliverables will not violate the rights of any third parties; (d) If Client or third parties modify the Deliverables or use the Deliverables outside of the scope or purpose of this Agreement, all representations and warranties of MyUntangled® Media, LLC shall be void.

EXCEPT FOR THE EXPRESS REPRESENTATIONS AND WARRANTIES STATED IN THIS AGREEMENT, MYUNTANGLED® MEDIA, LLC MAKES NO WARRANTIES WHATSOEVER. MYUNTANGLED® MEDIA, LLC EXPLICITLY DISCLAIMS ANY OTHER WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR COMPLIANCE WITH LAWS OR GOVERNMENT RULES OR REGULATIONS APPLICABLE TO THE PROJECT.

INDEMNIFICATION AND LIABILITY

By Client: Client shall indemnify MyUntangled® Media, LLC from any and all damages, liabilities, costs, losses, expenses or attorney fees arising out of any claim, demand, or action by a third party arising out of any breach of Client’s responsibilities or obligations, representations or warranties under this Agreement. MyUntangled® Media, LLC shall promptly notify Client in writing of any third party claim or suit. Client shall have the right to fully control the defense and any settlement of such claim or suit.

By MyUntangled® Media, LLC: In the case of a third party lawsuit or proceeding based on a claim that Deliverables breach the third party’s intellectual property rights, and it is determined that such infringement has occurred, MyUntangled® Media, LLC may at its own expense, replace any infringing content with non-infringing content.

Limitation of Liability: THE SERVICES AND THE WORK PRODUCT OF MYUNTANGLED® MEDIA, LLC ARE SOLD “AS IS.” IN ALL CIRCUMSTANCES, THE MAXIMUM LIABILITY OF MYUNTANGLED® MEDIA, LLC, ITS DIRECTORS, OFFICERS, EMPLOYEES, DESIGN AGENTS AND AFFILIATES (“PARTIES”), TO CLIENT FOR DAMAGES FOR ANY AND ALL CAUSES WHATSOEVER, AND CLIENT’S MAXIMUM REMEDY, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT OR OTHERWISE, SHALL BE LIMITED TO THE NET PROFIT OF MYUNTANGLED® MEDIA, LLC. IN NO EVENT SHALL MYUNTANGLED® MEDIA, LLC BE LIABLE FOR ANY LOST DATA OR CONTENT, LOST PROFITS, BUSINESS INTERRUPTION OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THE MATERIALS OR THE SERVICES PROVIDED BY MYUNTANGLED® MEDIA, LLC, EVEN IF MYUNTANGLED® MEDIA, LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

TERM AND TERMINATION

Term: This agreement shall begin when the Client accepts a Project Proposal and shall continue until all Services are complete and delivered, or until the Agreement is terminated.

Termination for Cause: Either party may terminate this agreement at any time, on 14 days prior written notice if the other party breaches any of its material responsibilities or obligations under the Agreement and fails to cure that breach during a 30 day period.

Termination for Insolvency: Either party may terminate this agreement at any time, on written notice to the other party, if the other party ceases to conduct business in its normal course; makes an assignment for the benefit of creditors; is liquidated or otherwise dissolved; becomes insolvent; files a petition in bankruptcy; or a receiver, trustee, or custodian is appointed for it.

Termination by Mutual Agreement: This agreement may be terminated by the mutual agreement of the parties.

Termination for Convenience: Either party may terminate this agreement at any time and for any reason on 14 days prior written notice to the other party. If Client terminates the Agreement under this section, MyUntangled® Media, LLC shall, at Clients reasonable discretion, complete any work assigned or scheduled during the notice period in accordance with the terms and conditions of this Agreement.

Termination Fees: In the event of termination, Client shall pay MyUntangled® Media, LLC for the Services performed through the date of termination in the amount of a prorated portion of the fees due. Client shall pay all Expenses, Fees, and Additional Costs incurred through the date of termination.

Intellectual Property: If Client terminates and on full payment of compensation, MyUntangled® Media, LLC grants Client right and title as provided by this Agreement with respect to those Deliverables provided and accepted by Client as of the date of termination.

Confidential Information: On expiration or termination of this Agreement: (a) each party shall return or, at the disclosing party’s request, destroy the Confidential Information of the other party, and (b) all rights and obligations regarding Confidential Information shall survive.

RIGHTS TO FINAL ART

License: MyUntangled® Media, LLC grants to Client a non-exclusive, perpetual and worldwide license to use and display the Final Deliverables in accordance with this Agreement. The rights granted to Client are for use of the Final Deliverables in its original form only. Client may not change, create derivative works or extract portions of the Final Deliverables.

Liquidation for Unlicensed Use: Additional use of any Deliverables by Client outside the scope of the license granted above requires additional fees. MyUntangled® Media, LLC shall be entitled to further compensation equal to 20 percent of the total original Project fee unless otherwise agreed in writing by both parties. In the event of non-payment, MyUntangled® Media, LLC shall be entitled to pursue all remedies under law and equity.

RIGHTS TO DELIVERABLES OTHER THAN FINAL ART

Client Content: Client Content is the exclusive property of the Client. Client grants MyUntangled® Media, LLC a nonexclusive, nontransferable license to use, reproduce, modify, display and publish the Client Content solely in connection with MyUntangled® Media’s performance of the Services and limited promotional uses of the Deliverables as authorized in this Agreement.

Preliminary Works: MyUntangled® Media, LLC retains all rights in and to all Preliminary Works. Client shall return all Preliminary Works to MyUntangled® Media, LLC within 30 days of acceptance of Final Deliverables.

Designer Tools: All Designer Tools are and shall remain the exclusive property of MyUntangled® Media, LLC. MyUntangled® Media, LLC grants Client a nonexclusive, nontransferable, perpetual, worldwide license to use the Designer Tools solely to the extent necessary with the Final Deliverables for the Project.

DISPUTE RESOLUTION

Negotiation: Parties agree to attempt to resolve any dispute by negotiation between the parties.

Arbitration/Mediation: If parties are unable to resolve the dispute by negotiation, either party may start mediation and/or binding arbitration in a forum mutually agreed to by the parties.

Litigation: In all other circumstances, the parties specifically consent to the local, state and federal courts located in the state of North Carolina. The parties waive any jurisdictional or venue defenses available to them and further consent to service of process by mail.

Attorney Fees: The prevailing party shall be entitled to recover its attorneys’ fees and costs in any dispute resolved by binding arbitration or litigation.

GENERAL

Modification/Waiver: Modifications to this Agreement must be in writing and signed by both parties. Failure by either party to enforce any right or seek to remedy any breach under this Agreement shall not be construed as a waiver of such rights nor shall a waiver by either party of default in one or more instances be construed as constituting a continuing waiver or as a waiver of any other breach.

Notices: All notices under this Agreement shall be given in writing either by: (a) Email, with return confirmation of receipt; (b) Certified or Registered mail, with return receipt requested. Notice will be effective when received, or in the case of email, on confirmation of receipt.

No Assignment: Rights or obligations under this Agreement shall not be transferred, assigned or encumbered without the prior written consent of the other party.

Governing Law: This Agreement shall be governed by the laws of the state of North Carolina.

Severability: If any provision of this Agreement is held invalid or unenforceable, the remainder of this Agreement shall remain in full force and effect. Where possible the invalid or unenforceable provision shall be interpreted in such manner as to be effective and valid under applicable law.

Headings: Headings and numbering used in this Agreement are for convenience and reference only and shall not affect the scope, meaning, intent or interpretation of this Agreement, and shall not have any legal effect.

Complete Agreement: This Agreement is the entire understanding of the parties and supersedes all prior understandings and documents relating to the subject matter of this Agreement.

If you have any questions about our Terms of Service, please contact us by email: info(at)myuntangledmedia.com.