Consultation and Outreach

Consultation

As you interact with students, situations or conversations may come about
which cause you concern. Often, you will be the first person to realize
students need assistance. We encourage you to utilize your
relationships with students to help them find the answers or help they
need.

Student Assistance can help! If you are ever
unsure of the best way to help students, the Student Assistance staff can accept
referrals or consult in person, by phone call or e-mail about how you
best serve each unique student to address situations or concerns.
You can also refer students by submitting our
on-line referral form.

When a student's needs are more than you feel prepared to assist, a
referral to Student Assistance is a great way to help. Together,
we can work collaboratively to identify appropriate referral services and
make a plan to assist the student.

If you have helped a student resolve an issue, but you suspect more
assistance is required, trust your instincts and share your concerns with
the Student Assistance staff. If the student contacts us directly,
or other faculty and staff make a similar referral for assistance, it will
be good for us to know the student’s history. You can contact the Student
Assistance staff by calling 515-294-1020, e-mailing studentassistance@iastate.edu, or
submitting an on-line referral form.

There are also times when we may reach out to faculty and staff to gather
additional information. When we contact others, our goal is to collaborate
to determine the best course of action for each student or situation. We
appreciate receiving details you might have that will help us reach our
goal of effectively serving students and the ISU community.

Outreach

Student Assistance staff are available to present information to faculty and staff groups.
This information helps newer employees as well as those who are
established at Iowa State to learn more about how the Dean of Students
Office works with students and how we partner with faculty and staff to address a variety of student concerns and discuss referral options.

We are able to customize our outreach efforts to meet the various needs of
our university partners. Feel free to contact the Dean of Students Office
at 515-294-1020 to discuss presentation options for your class, group, or
meeting.