Error: Invalid Printer Specified (513)

When clicking preview in any report in The Financial Edge, while using Windows 7, and specifying Landscape and Legal paper size in the Print Setup screen, you receive the error "Invalid Printer Specified. This only occurred with these specific settings for Windows 7 machines."

Article
Number:55597

Products:

Financial_Edge_FE

Click Start, then Control Panel.

View Printers and Faxes and verify that the default printer is the desired printer.

The default printer will have a check mark on it. To change the default printer, right click on the desired printer and select set as default printer.

In The Financial Edge, open the desired report parameter.

Go to file then print setup. Ensure that the correct printer is listed here.

Instead of selecting Legal and Landscape here, click Properties to the right of the printer name drop-down.

In the Windows printer screen that opens, select Legal and Landscape here and click ok.

The Financial Edge Print Setup screen should be updated to show Legal and Landscape now, click ok again.

Click preview. The error is not created, and the preview works properly.

OR

Click Start > Control Panel

Click View Printers and Faxes

Change default printer to a different printer

Log into Financial Edge and print report successfully from new specified printer

File > Exit and sign out of Financial Edge

Go back to Start > Control Panel > View Printers and Faxes

Change default printer back to original printer

Log into Financial Edge and print report

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