Screen display faint and has lines on top half of screen.

When you turn on MP3, the screen powers up and displays Phillips logo and gogear. The screen has lines horizontally across the top half of the screen. There is some display on the screen but it is faint. The background is usually blue but now it is bright like white colour. Any ideas or suggestions for a correction?

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I have a phillips go gear 8 MGB.numbers on inside of mp3 is 4901v3.68 and sstm12 080929 . I have tried reset & charging it but nothing will make it turn on. I spent alot of money on this thing for it to work a short period of time.What can I do???????????

well, when my phillips will not go past the go gear screen its got a little lock symbol, which means its locked which means you cant turn it on or plug it into a pc/laptop and if u do it wont do anything that could be your problem.

Unfortunately, this GoGear did not come with a recovery method. You cango to www.usasupport.philips.com and enter in your model #. Go to"software & drivers" section. see if it has a download fordevice/firmware manager - but I believe this is the one SA model thatdid not have one. Click on the "Repair" tab if you are able to load thesoftware.