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Staybridge Suites Chicago -- Glenview

All-Suites Hotel's Guests in Glenview, IL Have it All

The Staybridge Suites® Glenview hotel is located among the vast forest preserves just north of Chicago. Nestled in "The Glen" business district, this hotel's setting in Glenview, IL combines class with convenience and is perfect for both business and leisure travelers.

This hotel's location in the Chicago area provides a variety of business opportunities. The area is home to Allstate Insurance, Anixter, Kraft and Mead Johnson, as well as Northwestern University. And, with I-94 and I-294 within moments and a Metra station within walking distance, guests can travel to their business destinations and into downtown Chicago easily.

The hotel's location in the Chicago area provides plenty of entertainment, as well. The Metra train takes you downtown Chicago within minutes, perfect for those planning an evening out in the city. Glen Club Golf Course, revered as one of the best in the state, is just one mile away, as is Kohl Children's Museum and its fabulous educational exhibitions. Guests won't want to miss the annual Ravinia Music Festival, either.

Planning an extended stay in Glenview? This hotel offers the amenities to accommodate your busy schedule. You can work out in the Fitness Center and take care of laundry for free, 24 hours a day. Free Wi-Fi access makes it easy to keep up, and the heated, indoor pool helps to ease your worries. Book a suite today, and come "Get Comfortable!"

Room Change

ByThomas 1215

18 July 2015

I contacted Staybridge Suites about a couple months before my stay at the hotel. I requested a room on the 4TH floor. When I arrived I was told my room was on the 1ST floor. They moved me to the 2ND floor. I paid with points and a credit card. I offered to pay prior to my stay. I was told I couldn't do that. I was told I had to check in and then check out and then check in again to pay for my last 2 nights. I offered to pay for my last two nights when I checked in for my 6 day stay but I was told again I could't do that. The night before I had to check in for the second time I wanted to pay and check back in. I was told again I couldn't do that because the computer wouldn't allow that. I started work the next day at 6am. I was told to check back in in the morning. I didn't want to do that because I needed to get to work. I was told it was alright to check out and in again after work, about 8pm. After work I discovered I was locked out of my room. I had to go to the front desk and get my room card reprogrammed. I went back to the room which hadn't been cleaned and no new towels were in the room. Front desk clerk initially couldn't find my reservation. I was told they might not have a room for me on Saturday. Clerk said he would call me at my room after he made a call to a supervisor. Clerk called a short time later, he found my reservation. I was told I had to change rooms. I made five or six trips to move all of my belongings to a different room after working 13 hours. I was never told I might have to change rooms after being in the same room for four nights. This is no way to treat a platinum member. Staybridge Suites needs to configure their computers so a person staying at the hotel can pay all at once instead of having to check in and out and then check back in again later during their stay. All of the front desk clerks were very nice and helpful. They are seemed like they were relatively new employees. I feel like because I wasn't placed on the 4TH floor like I wanted and because I was told I would be on the 4TH floor and because I had to change rooms I should get a free nights stay at the Staybridge Suites. Also, in both rooms, 207 and 222, there were dark spots on the carpet. I don't no what the spots were and some of them were sticky. I don't no if it was animal feces but I spent my entire stay trying to avoid stepping on the dark marks on the carpet. The couch in room 222 had noticeable stains on it. I would place a towel on the couch if I sat down on it.

Posted byHotelStaff

21 July 2015

Dear Thomas 1215,
I would like to start out by first apologizing and saying I probably can't apologize enough. I am not making excuses but just recently in a matter of a week or two all management has been changed at this Staybridge, and I do assure you that all the items you brought to our attention will be addressed. You are correct the staff at the desk is new and is now receiving the training they deserve. Please come back and give us another try so that we can show you we do know how to treat a platinum member!
Michael Hutchings
General Manager

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Wonderful Experience

ByMarcy51

14 July 2015

Check-In was fast and efficient. Everyone from the desk clerks to the maintenance and kitchen staff was so friendly...always a smile and pleasant greeting. The room was spacious, clean, comfortable, and quiet. It was "well arranged" for convenience, and the kitchenette and bathroom had all the amenities we could have wanted. Beds and pillows were so comfortable. Room was nice and bright during the day, but could be darkened at night for a great night's sleep. Food was delicious, and social hour was very "tastefully" done! Pool area was perfect...nice size and not so steamy, as is the case with so many indoor pools. We would not hesitate to stay at this motel again.

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Great hotel

Bymarkaelrod

10 July 2015

I love staying at this property! I feel at home and it's convenient to all the things I want to do in Chicago. The renovation looks great. It's my "go-to" in Chicago.

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BIRTHDAY WEEKEND

BySP63

09 July 2015

LOVED THE BED AND SEPERATE ROOMS. I THINK THIS IS THE FIRST TIME I SLEPT THE FIRST NIGHT DIDNT HEAR ANY NOISE FROM HALLWAYS.WAS SUPRISED AND THROUGHLY ENJOYED THE SOCIAL HOUR PROVIDED DURING OUR STAY. THE FOOD WAS GREAT AND IT HELPED WITH OUR FOOD BUDGET ALSO!THE STAFF WAS VERY HELPFUL IN PRINTING MAPS FOR THE AREA AND GIVING SUGGESTIONS FOR GETTING AROUND.