Private Courses

Private workshops are an option and they can be customized to meet your needs. For more details: Private Workshop Info

FAQs for On-Line Learning

Is this course approved for my state?

All courses are offered under Marti Smith Seminars, Inc, which is an AOTA Approved provider. Due to the content of the courses, they will differ on which states we have attained extra approval. For example, we did not seek approval for the Handwriting course with Physical Therapy boards. If you have questions about your specific requirements, please see the individual course listings which can be linked via the "Workshops" button on the top menu bar. The individual course state approvals are listed at the bottom for each individual course.

How do I begin my course?

You should have received two emails when you registered. One is a receipt of payment and the other contains a username and temporary password. The first time you log on, you will be asked to change your password. You should then see the listing of courses that you are registered for. If you do not see this second email, please check your spam folder for an email from our registration account.

When must my on-line learning begin?

Learners will have one year from the date of purchase to begin the course on-line.

How long do I have to complete the on-line course?

Learners will have 10 days from the time they begin to complete the learning objectives. Objectives include the hours for the video series plus the exam at the end. For example, if you begin the course on Feb 15, 2015 you should have the course completed by Feb 25, 2015. If you begin on June 8, 2014, you should have the objectives completed by June 18, 2014. Simply logging on to the learning site will not begin your time. Beginning the course will start the ten day period for completion.

Do I have to do the entire course at once?

No. You may start and stop as your schedule allows within the 10 day time period. Our system will track your progress and you will start right where you left off.

Can I go back and view previous material?

Yes. You may jump back but not forward within the 10 day viewing period.

Will I receive a course manual?

Yes, there will be a resource area within the learning site that will allow you to download the manual in .pdf format. This will be downloaded to your learning medium to be accessed and saved or printed at your convenience.

Is the on-line learning supported with the iPad?

Yes. The iPhone has a very small screen and is not recommended for viewing.

How soon will I receive my certificate of completion?

Certificates are ready for download immediately upon completion of the course. However, it is not recommended to wait until the last day before your certification.

I'm having difficulty with my connection, what can I do?

Internet Explorer versions before 10 may be incompatible with our third party vendor. We recommend using, Chrome, Firefox, or Safari to view our on-line courses.

The course was working fine and now it's really slow. What happened?

Depending on your internet provider, you might find that your connection is slower on weekend evenings and holidays, especially between 7-11 pm. This is because many of your neighbors are also using their internet. For this reason, it is not recommended to save your learning for peak times when you have a tight deadline.

What are your hours of operation?

We do our best to return emails in a timely manner. If you have an urgent need, please state so in the subject line and we will give those priority. Most non-urgent correspondence occurs on Mondays and Wednesdays.

Cancellation Policy

All courses cancelled by Marti Smith Seminars, Inc. will offer a full refund. In the event of an unforseen cancellation of a
live course, learners will be notified as early as possible via an email with instruction on how to gain a refund or credit.
If email is not available, phone calls will be made. Travel costs are not reimbursed.
Learners can cancel within 14 days of a scheduled live event (on-site seminars) for a full refund minus a $75 administrative fee.
Learners may substitute a different learner for a certificate replacement fee of $25.
Learners can cancel distance learning – Interactive (scheduled webinars) for an administrative fee of $25.
All Distant Learning – Independent (past Webinars, Self-Study Manuals, and DVDs) are non-refundable and must be
completed within 12 months of the receipt of payment in order for CEU credit to be awarded.
Distant Learning – Independent courses are non-transferrable.

ADA Policy/Special Needs Request

Upon registration, learners are asked to identify any modifications that will enable them to access the learning material. Examples include enlarged text, preferential seating, permission to audio record, etc. When identified, appropriate measures will be taken to ensure the appropriateness and accessibility of the CEU activity. Marti Smith Seminars, Inc. will not be able to make any accommodations that surpass the cost of registration. In the event that such a modification is required, the learner will be allowed to send a representative on his or her behalf for a free tuition.

Certificate Policy

Upon completion of all course requirements, singing in with a signature or unique code for web based learning and
completing a multiple choice objective evaluation completed with 75% accuracy in three attempts,
learners will be issued a course completion certificate that will include participant name, hours participated in, date and location of the course,
sponsoring agency with address, course name, and any other agency approval numbers. Certificates will be sent to registered email at the conclusion of on-site workshops.
Web-based courses will have certificates available for download upon completion. Home-Study course certificates will be mailed to the address provided
on the completion evaluation within 14 days. Certificates can also be emailed or faxed upon written request.
Please contact Marti Smith Seminars, Inc. if you require special assistance with this.

Additional certificates can be issued upon receipt of a written request and an administrative fee of $25.

If a learner is unable to complete the initial purchased hours of completion (for example arrives late or leaves early from a course), a modified certificate will be provided without charge and mailed to the participant within 14 days of the scheduled event.

All records maintained by Marti Smith Seminars, Inc. are secure and backed up on and off location.
Learner information will not be shared with another party without written request from the learner.

Disclosure Policy

To ensure proper representation of ideas, Marti Smith Seminars, Inc. and the speakers employed by Marti Smith Seminars, Inc. declare that we do not have any affiliations with or financial interest in any commercial organizations that we discuss that could be a conflict of interest with our courses.

Complaint Resolution Policy

Marti Smith Seminars, Inc. strives to provide useful, practical, and easily implemented ideas to maximize client abilities.
Our seminars are designed to equip therapists through evidence-based therapy to identify unique perspectives of how to work with clients.

If you attend one of our live or distance learning activities and do not feel
like you gained the knowledge advertised or are treated in a way that is considered to be unfair or inequitable,
please notify us at Contact or call (512) 522-0762 within seven days of the incident.

If you are completely unsatisfied with the course, you may receive a one-time full refund.
All other complaints will be reviewed.