You may return most items sold by ISMP within 30 days of shipping for a refund less the cost of shipping and handling. We do not charge a restocking fee. All refunds will be made in the form of a check regardless of the original form of payment. We cannot accept returns on our videos "Building System Safeguards for the Safe Use of High-Alert Medications", "Patient Safety Requires a Team Effort", "Patients Play a Vital Role in Patient Safety", "Medical Leaders in Patient Safety", or any item that is not returned in its original condition, is damaged, or is missing parts.