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Specific Thread - Active Back-Up Guidelines Disappearance

After 14.5 days of my car being out of service undergoing troubleshooting, part ordering, field engineering and trim damage repair, my "baby" was returned to me yesterday afternoon.

The active white active guidelines now appear when in reverse.

The problem with the absence of these guidelines was identified in the wiring itself with no issues with the either the back-up camera or body control module.

I will say Ford did step up with Kim's assistance (thank you Kim!) in ensuring the problem was resolved and my particular issue being given some priority attention by Ford Motor Company..

Customer Service has also stepped up with a gracious offer in the form of some goodwill consideration for my ordeal.

I do have one residual question I'd like to poll you all on. I could of sworn that when the car was placed in reverse and the camera activated, the radio muted or at least the volume was "dimmed" so you could hear the warning sounds of the camera and or minimize any distraction. Mine as repaired doesn't do that now. When I picked up the vehicle, I mentioned it to the service advisor and we went and tested a brand new car. That car also didn't mute the sound.

Do your cars fo this? I ask as I remember mine doing so and I have a close friend that has a 2013 and his does. Dazed and confused....please enlighten me folks!

New Control Module installed - Unfortunately. the new module couldn't be programmed.

Service tells me they need to retain the car - work with Ford Engineering to continue to diagnose the issue.

Oh and I can't take the car back because the dash is torn apart for an evaluation of all the wiring.

Any suggestions guys? I am getting very uncomfortable knowing I got a new car being torn apart with a waning degree of confidence this car isn't sound.

Is this issue potentially the harbinger of many problems to occur in the future,

I can understand why you're concerned, but I can assure you that the vehicle is in good hands. Be sure to communicate any concerns you may have to your CSM to make sure they are addressed properly. I see a PM from you in my inbox. I'll take a look at it and respond shortly.

The theme of this update: it just keeps getting better....and I say this in a facetious manner.

After I insisted that the car be re-assembled the day before the July 4 weekend and much to the service managers chagrin, I was waiting on yet a new body control module (#3) and for a Ford field service engineer to arrive, the car was rescheduled to be evaluated yet again this past Thursday. (So glad I insisted on the getting my car back on the 3rd!)

The problem was finally isolated presumably to some faulty wiring, the location of which wasn't disclosed. Late Thursday afternoon I'm told to come by today (Friday) to retrieve the car as it was still disassembled. My plans to return today to retrieve it late this afternoon was preempted by a phone call stating that a trim piece was damaged and had to be ordered to complete the re-assembly. Best case scenario, they would get that part in next Monday for install and reassembly.

One of my biggest concerns in this whole episode was the car was being dissected to evaluate the problem and that the reassembly wouldn't meet the factory standard. And now with the sloppiness of having the trim piece damaged, I am to have a high comfort level that the car was reassembled to this standard?

I am about ready to leave the vehicle there permanently and seek any remedies available to me. Just as an aside, It also came to light in his repair that the keyless entry panel was also malfunctioning. That too had to be replaced. Two huge issues on a two month old car.. Not feeling warm and fuzzy about this particular car and my whole purchase experience has soured.

Kim: CSM Melissa notified of the same.

16.5 days this car has been out of service with my original visit to the dealers service dept. June 7th.
Thoughts?

One of my biggest concerns in this whole episode was the car was being dissected to evaluate the problem and that the reassembly wouldn't meet the factory standard. And now with the sloppiness of having the trim piece damaged, I am to have a high comfort level that the car was reassembled to this standard?

I am about ready to leave the vehicle there permanently and seek any remedies available to me. Just as an aside, It also came to light in his repair that the keyless entry panel was also malfunctioning. That too had to be replaced. Two huge issues on a two month old car.. Not feeling warm and fuzzy about this particular car and my whole purchase experience has soured.

16.5 days this car has been out of service with my original visit to the dealers service dept. June 7th.
Thoughts?

What does CA lemon law require? Ford has a process which is described in the Owner's Manual. Those who have followed the process seem to get the best results.

I would suggest going to a different dealer in the future. GrySql & GKinLA have had great success with South Bay Ford. Perhaps you could connect with one of them to work with the Service Advisor at South Bay Ford who has provided them both with fantastic service.

Melissa is my highest point of contact. It is very important that she has all of these details since she is in the best position to assist. I'm glad to hear you're keeping her in the loop about your entire experience. I'm going to take a look at your case and see if there is any new information available. I'll send a PM shortly.

After 14.5 days of my car being out of service undergoing troubleshooting, part ordering, field engineering and trim damage repair, my "baby" was returned to me yesterday afternoon.

The active white active guidelines now appear when in reverse.

The problem with the absence of these guidelines was identified in the wiring itself with no issues with the either the back-up camera or body control module.

I will say Ford did step up with Kim's assistance (thank you Kim!) in ensuring the problem was resolved and my particular issue being given some priority attention by Ford Motor Company..

Customer Service has also stepped up with a gracious offer in the form of some goodwill consideration for my ordeal.

I do have one residual question I'd like to poll you all on. I could of sworn that when the car was placed in reverse and the camera activated, the radio muted or at least the volume was "dimmed" so you could hear the warning sounds of the camera and or minimize any distraction. Mine as repaired doesn't do that now. When I picked up the vehicle, I mentioned it to the service advisor and we went and tested a brand new car. That car also didn't mute the sound.

Do your cars fo this? I ask as I remember mine doing so and I have a close friend that has a 2013 and his does. Dazed and confused....please enlighten me folks!

After 14.5 days of my car being out of service undergoing troubleshooting, part ordering, field engineering and trim damage repair, my "baby" was returned to me yesterday afternoon.

The active white active guidelines now appear when in reverse.

The problem with the absence of these guidelines was identified in the wiring itself with no issues with the either the back-up camera or body control module.

I will say Ford did step up with Kim's assistance (thank you Kim!) in ensuring the problem was resolved and my particular issue being given some priority attention by Ford Motor Company..

Customer Service has also stepped up with a gracious offer in the form of some goodwill consideration for my ordeal.

I do have one residual question I'd like to poll you all on. I could of sworn that when the car was placed in reverse and the camera activated, the radio muted or at least the volume was "dimmed" so you could hear the warning sounds of the camera and or minimize any distraction. Mine as repaired doesn't do that now. When I picked up the vehicle, I mentioned it to the service advisor and we went and tested a brand new car. That car also didn't mute the sound.

Do your cars fo this? I ask as I remember mine doing so and I have a close friend that has a 2013 and his does. Dazed and confused....please enlighten me folks!

After 14.5 days of my car being out of service undergoing troubleshooting, part ordering, field engineering and trim damage repair, my "baby" was returned to me yesterday afternoon.
The active white active guidelines now appear when in reverse.
The problem with the absence of these guidelines was identified in the wiring itself with no issues with the either the back-up camera or body control module.

I will say Ford did step up with Kim's assistance (thank you Kim!) in ensuring the problem was resolved and my particular issue being given some priority attention by Ford Motor Company..
Customer Service has also stepped up with a gracious offer in the form of some goodwill consideration for my ordeal.

I do have one residual question I'd like to poll you all on. I could of sworn that when the car was placed in reverse and the camera activated, the radio muted or at least the volume was "dimmed" so you could hear the warning sounds of the camera and or minimize any distraction. Mine as repaired doesn't do that now. When I picked up the vehicle, I mentioned it to the service advisor and we went and tested a brand new car. That car also didn't mute the sound.
Do your cars fo this? I ask as I remember mine doing so and I have a close friend that has a 2013 and his does. Dazed and confused....please enlighten me folks!

Thanks!

Can you please provide more details about what had to be fixed? Our Focus Electric now has this issue :(

Can you please provide more details about what had to be fixed? Our Focus Electric now has this issue :(

Ugh...sorry to hear this HybridBear!

Ultimately it turned out to be a short in the wiring:

I am no mechanic but in trying to decifer the service notes, I believe the defect occured in the LIN Network Wire. and the lack of voltage at the VT/WT wire.

They reference overlaying the LIN Wire straight from the rear camera to the Body Control Module (BCM) (Loom Overlay??) and splicing the AC/DC converter.

But it took a field engineer to come to the dealership to decifer the problem and ultimately correct it.. Turns out they had to remove the rear seats, interior trim, console and kick panels to get to these parts.

Hope it is a simpler fix in your case!

Do you want to share this with the C-Max owner that you referenced above?

I am no mechanic but in trying to decifer the service notes, I believe the defect occured in the LIN Network Wire. and the lack of voltage at the VT/WT wire.

They reference overlaying the LIN Wire straight from the rear camera to the Body Control Module (BCM) (Loom Overlay??) and splicing the AC/DC converter.

But it took a field engineer to come to the dealership to decifer the problem and ultimately correct it.. Turns out they had to remove the rear seats, interior trim, console and kick panels to get to these parts.

Hope it is a simpler fix in your case!

Do you want to share this with the C-Max owner that you referenced above?

Ok, thanks. I posted a link to this thread on the C-Max Forum so hopefully your experience will help.