Why Are Counters Not Responding

Kaseya has developed a diagnostic process that you can run on affected machines. This app will interrogate the machine and inform you why your monitoring is not working and in most cases how to fix it.

Create the "Managed Files" folder of "MDwhyIsMonitoringNotWorking" within the "Shared" folder.

Upload the attached file "MDwhyIsMonitoringNotWorking.exe" to the above location.

Import the attached Xml which will create an agent procedure with the name of "MDWhyIsMonitoringNotWorking"

When executing this script you'll be presented with this screen that asks you 2 questions

The first question "MonitorsetId Number to Test." Is asking you which monitorset assigned to this machine should be tested against the machine.

You can find this Number from the Assign Monitoring" tab

The box "Email to send results to" Is asking for who should receive the results of the interrogation. (This was done to be compatible with SaaS)

Note:- You can execute this script across multiple machines , assuming they all have the monitorset in question