Routing/ IVR Questions

We have tried out the demo but have a few questions about the call centre part which isn’t in the demo. As we run a large holiday resort we have different opening hours for different parts of the park which vary with school holidays.

So our call centre has different opening hours, to our waterpark and the main resort and these all change at many different times of the year – so our call centre may be closed every Sunday apart from throughout certain holidays, whereas our waterpark reception stays open longer during the holidays and on certain days. On our Mitel system we have a product called intelligent queue which handles all this as you can change the path the caller takes based upon many different criteria including date, day and time and set these up independently for different queues. Does 3cx (Pro or Enterprise versions) include a similar ability? I can see from the free trial that there is a dates option but this appears to be just a global office hours change for different dates which doesn’t appear to be specific enough for this.