develop our capabilities as a centre of excellence, building a unique culture which is commercial, confident and focused on our customers

Who we are

We’re an executive agency of the Department for Transport (DfT). We were originally called the Driver and Vehicle Licensing Centre (DVLC). Located in Swansea, we opened for business over 40 years ago, after taking over responsibility from the local authorities, and are one of the largest employers in South Wales with over 5,000 staff.

We’ve been through a radical process of change moving away from a paper based organisation to a modern and highly efficient business. Over the last decade we’ve expanded our digital services and are now a multi-award winning government organisation, providing excellent digital services to our customers.

In 2015 we retained the Customer Service Excellence (CSE) Standard, held since 2008. CSE accreditation demonstrates our commitment to achieve service excellence, putting our customers at the heart of our services.