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ATTENTION: Windows 10 users

Beta 2 build is now available!

If you just upgraded to Windows 10 or running build 10240 or greater of Win 10 pre-release you will need to download and install the new version of ZoneAlarm 14.0.157.000

Just purchased ZA Extreme Security and can't get it installed

I removed all other firewalls and ran the installation routine.
The first issue is when the start up window appears I attempted to insert the license key. I did a cut and paste. I was told the key is invalid. Treid several times. So I started it as a trial. It showed up in the tray. With a mouse over it said I was protected and the UI was initializing. I could never get the UI to start. I uninstalled and reinstalled. This time it killed my wireless network settings. Uninstalled it and the wireless network worked again.

I'm an experienced user and do software developer, so I'm not new to this.
I've removed my old security software, so I need to get this installed. I've used ZA a lot in the past and have not run into these types of issues.

Re: Just purchased ZA Extreme Security and can't get it installed

Hi!it is a laptop? Acer?Any specific software other then standard OS software installed?Are you sure yourprevious security tool are completely removedor they left over services ordrivers?Some security tool can conflict with ZA even if disabled...Any nvidia network adapter with its software drivers? (it install a minifirewall)Any software accelerators ? Any special skin software booting at startup? Multiple OS installed?Google desktop installed?Are you installing with FULL administrative privileges?Have you changed or edited system folders permission? Do you run any registry protection tool?Just listed some of the most common software that could conflict with ZA.See below how to completely remove ZA, check for malware and clean your system before reinstalling ZA.If you are using VISTA 64 bit you will find some folders/files in the C:\Program Files (x86) folder.Cheers,Fax------------------------------------------------------First remove ZA from Start --&gt; Control Panel --&gt; Programs --&gt; 'Unistall a program' (if there) then:01.) Restart your computer
02.) When you see the screen go black and it starts booting back up keep
tapping the "F8" key (at the top of your keyboard)
03.) This should bring up a menu. Choose Safe Mode off the menu by
using the arrow keys on the keyboard to highlight Safe Mode and press
Enter
04.) If you get a message asking to go to Safe Mode, choose Yes. If you
get a help and support window, close this.
05.) Once you are at the desktop, Click Start, Computer
06.) Click Tools, Folder Options, View TabNOTE: If you cannot see the menu bar with the Tools menu on it, you have
to press the Alt-key on the keyboard and the menu bar should then be
visible. 07.) Place a dot next to "Show Hidden Files and Folders"
08.) Remove the check from "Hide Protected Operating System Files
(Recommended)"
09.) Choose Yes to the warning
10.) Click OK
11.) Double click C:Note: In the future steps if you do not see any files or folders, please click
the "Show Files" link to view them.12.) Double Click the Program Files Folder
13.) Right Click the Zone Labs Folder, click Delete, and choose YesNOTE: If you cannot delete the entire folder, please open the Zone Labs -
&gt; ZoneAlarm folder and delete out as many of the files listed here as
possible.14.) Close this window
15.) Click Start, Computer
16.) Double Click C:
17.) Double Click the Windows Folder
18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
19.) Double Click the System32 Folder
20.) Right Click the Zone Labs Folder, click Delete, and choose YesNOTE: If you cannot delete the entire folder, please open the Zone Labs
folder and delete out as many of the files listed here as possible.22.) Close this window
23.) Click Start, Computer
24.) Double Click C:
25.) Double Click the Program Files Folder26.) Double Click the Checkpoint Folder27.) Right click onZAForceField folder, click Delete, and choose Yes28.) Locate and delete the following files in the System32 folder if they are present:- vsconfig.xml
- vsxml.dll
- vsregexp.dll
- vsdata.dll
- vsdata95.vxd
- vsdatant.sys
- vsmonapi.dll
- vspubapi.dll
- vsinit.dll
- vsutil.dll
- vswmi.dll
- zlcommdb.dll
- zlcomm.dll
- zpeng24.dll- zpeng25.dll
29.) Clear your Temp Directory per the instructions below.- Go to Start -&gt; In the search box
- Type %temp% and press enter
- Select all of these files and delete them30.) Clear the Prefetch folder per the instructions below.- Go to Start -&gt; In the search box- Type Prefetch and press enter
- Select all of these files and delete them31.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here: http://forum.zonelabs.org/zonelabs/b...essage.id=378732.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&amp;D, WinPatrol, AVG, NOD, Kaspersky and manyothers. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZASS is working as it should.33. Clean your system and registry with ccleaner.comhttp://www.ccleaner.com/download/builds/downloadbinslim34. Use the latest Downladerfrom here:http://download.zonealarm.com/bin/fr...SPSetup_en.exe35. Install ZAX with default settings do NOT alter them. After re-boot go to ZA antivirus/antispyware and 'Update Now' and do not restore any previous ZA settings.

Re: Just purchased ZA Extreme Security and can't get it installed

<BLOCKQUOTE><HR>sdowellvb wrote:
The only other security software now is the windows firewall which I turned off.
Steve
<HR></BLOCKQUOTE>No, actually keep it ON.ZA is designed to turn it OFF and in case of malfuction... it will get back ON
Cheers,Fax

Re: Just purchased ZA Extreme Security and can't get it installed

<BLOCKQUOTE><HR>sdowellvb wrote:
Thanks for the quick reply.Its a brand new HP Paviion laptop.
It came with a trial Norton Security suite which I removed.

The only other security software now is the windows firewall which I turned off.
I'm not sure if that can be removed.

I'll use your directions to try to get it installed.

Steve
<HR></BLOCKQUOTE>did you properly remove the Norton Security Suite with the Norton Removal tool?This is just my 2 cents worth,If your having problem installing ZA Anti-Virus or ZA Security Suiteand have ever uninstalleda previous installation of Norton Systemworks or Norton AntiVirus, or Norton Security Suite 2008/2009 or Norton 360 or any McAfee Toolswhen you use ADD/Remove to Remove any of Symantec Norton utilities, especially their Norton Anti-Virus program, they still leave lots of traces behind after the "UNINSTALL"Fortunately SYMANTEC has a Fix for this problem on the Symantec web site called "NORTON REMOVAL TOOL" that does a better job of REMOVING ALL traces of Norton Symantec files..here is the Link to the Symantec Norton Removal Tool..http://service1.symantec.com/SUPPORT...ent&amp;seg=hm---------------------------------------