About Urban Leather - Pac-West International

Pac-West International, Urban Leather, was created in 1997. Since its modest beginnings it has grown to include furniture dealers across Canada and the United States. Urban Leather works closely with our suppliers and manufacturers in Malaysia and China to produce all of the quality furniture we offer. This enables us to keep our prices competitive while providing very high quality products.

With knowledgeable staff who can answer questions quickly and accurately, and quality products that you will be proud to sell, we will do our very best to ensure that all of your needs are met.

Urban Leather means quality and it is our quality products that has allowed us to become a competitive force in the leather furniture business.

About the Leather...

What's so special about Urban Leather's oil/wax pull-up leather?

The hides used for Urban Leather's oil/wax pull-up collection are chosen for their soft hand and near perfect appearance. In pull-up leathers, there are color variations from hide to hide, and even in different areas within a hide. This variation gives a natural and distinguished look from the very beginning. Over time the leather will gently distress in areas of higher use. (i.e. seat and arms) giving the appearance of a cherished family heirloom. These features help to re-create the look and charm of old world leathers.

If it's Perfect...

In the same way that human fingerprints are unique, aniline leathers have natural and individual marketings as well. These include: healed scars, neck and belly wrinkles, scratches, insect bites and brands all varying from hide to hide. Aniline leathers also exhibit subtle, natural color variations due to leather's ability to accept dyes in various areas of the hide. These markings and color shading distinguish genuine leather from man-made materials such as vinyl, and also from leathers whose "character" is stamped on with heat or pressure.

Appreciating the differences between hides means appreciating differences on individual items of furniture as well because no item of furniture can be produced from a single hide.

Privacy Policy:

Disclosure of Information

We do not sell, rent, or loan your information to third parties without your permission. So, for example, we do not sell your email address or other information to mass marketers.

Privacy Protection for Children

In compliance with the Children's Online Privacy Protection Act (COPPA), we will not knowingly provide our service to persons under the age of 18.

Security Procedures

The site has built-in security measures to protect your information from loss, misuse and alteration. We use industry-standard practices, such as encrypted storage and password protection systems, to safeguard the confidentiality of information.

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Warranty

Residential Upholstery

Warranty Policy

Our warranty policy covers both leathers and most fabrics used. Regular line leathers will be under warranty for the period of five years and most regular line fabrics are leathers and certain fabrics that do not meet all the performance requirements of Urban Leather will not be included in our warranty program.
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Leathers

Leathers treated with after-market leather treatments or leathers exposed to pets are not covered under our warranty. This should be clearly communicated to your consumer before purchase to avoid problems later. Leather warranty does not cover issues related to normal wear, fading and drying of leather.
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Fabrics

Fabrics that do not adhere to all the performance requirements of Urban Leather cannot be warranted against wear, seam slippage, shrinkage and fading. Each dealer should know beforehand which fabrics are included in this category. Our warranty policy does not apply to fabrics treated with after-market treatments or fabrics exposed to pets. Please advise your customers at the time of purchase that fabrics should be cleaned by professional cleaners only.
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Leather Claims

Urban Leather warrants that the upholstery leather on each piece of furniture will be repaired or replaced as best determined by Urban Leather if the leather fails to give at least one year of normal wear.
Note:
Claims due to cuts, burns, stains, soiling, pet damage, after-market leather treatment and improper cleaning are excluded. Urban Leather cannot warrant any problems that arise from exposure to excessive heat or sunlight.
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Fabric Claims

Fabric claims with Urban Leather are similar to that of our leather claims, with these exceptions:
Due to the chemical make-up of certain fabric fibers, Urban Leather cannot warrant any problems which may result from exposure to excessive heat or sunlight. Do not remove fabric covers for cleaning.
Pilling - Pilling is a characteristic of many upholstered fabrics that results in excess fiber separating from the surface of the material. The release of excess fiber results in small 'balls' or 'pills' of fiber forming on the surface of the cover. The condition in not warranted by the fabric mills because it is not considered to be a defect and is no different than the 'fuzzing' experience with a new carpet or the pilling of a new sweater. Most consumers assume that the fabric is disintegrating and will ultimately leave a bald area on the cover. That is not the case. The pilling will cease once the excess fiber is gone. The remedy for this condition is to simply 'shave' the cover with a battery operated furniture or sweater shaver to remove the pills and restore the look of the cover surface.
This treatment might need to be applied three or four times before the pilling will diminish and ultimately cease.
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Frames, Suspension, Foam, Exposed Wood and Sleepers

All products manufactured by Urban Leather shall bear a lifetime (25 years) of pro-rated* frame and suspension warranty. All sofa bed units and mattresses feature a three-year pro-rated warranty.
The foam product used in Urban Leather seat and back cushions shall bear a five-year warranty against excessive loss of resiliency. Note that it is normal for all foam to soften initially. Stitching shall carry a one-year limited warranty against defects in materials and workmanship. Exposed wood parts shall carry a one-year limited warranty against material defects. Each customer should be notified of the proper care for seat cushions, which involves rotating the cushions weekly and not removing the covers for cleaning.
*Pro-related formula: Equal to month(s) used divided by month(s) warranted, multiplied by current wholesale price to be determined by Urban Leather.
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Transportation and Insurance

Urban Leather does not insure beyond the carriers' liability. The costs of extra insurance (if desired by the dealer) will be the responsibility of the dealer and should be indicated on the purchase order to Urban Leather.

Urban Leather assumes no liability or consequential damage of any nature. The purchaser will assume all liability for the consequence of its use and misuse by the purchasers or others by the acceptance of this product. This warranty is expressly in lieu of all other warranties, guarantees, obligations or liability expressed or implied.

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Warranty Handling Procedure

The following procedure should be used when initiating an Urban Leather claim:
Consumer should contact dealer.
Dealer should inspect and verify need for warranty service before contacting Urban Leather Customer Service Department.
Warranty claims must be accompanied by digital photograph to depict warranty issue/damage. Email photographs to info@urbanleather.net.
Our Customer Service Department will issue a return authorization (RA) number should the furniture require factory service. Please note that all shipping charges will be the responsibility of the customer. We will not accept furniture (with or without a return authorization number) freight collect.
Once our Service Department has verified the warranty claim, we will repair or replace the product at our discretion and return freight prepaid to the dealer only.
We will contact the dealer for further instructions if our Service Department cannot verify a defect covered by our warranty. In the event that repairs are to be made, a purchase order should be issued for the repair, replacement and return of the goods collect, at an agreed pre-determined cost.
Repairs under $50.00 may be authorized by Urban Leather sales representatives if local repair service is available. Any repairs over this amount require a RA number from Urban Leather. We will not accept any repair, inspection or debit charges, etc. if authorization was not obtained beforehand.

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Glossary

Aniline

The process of coloring leather throughout with non-toxic aniline dyes. The leather is soaked in the transparent dye, which allows all of nature's signatures to remain visible. Only 5 of every 100 hides produced are sufficiently defect-free to become anilines.

Antiqued

Common descriptive terms for leather that shows signs of natural aging and wear that have been created

Antiquing

The application of a darker color over a lighter color to create dramatic highlights.

Character

Term used to describe the subtle, natural variations between hides in regards to color and markings.

Corrected

Hides that cannot be anilines are used to produce less expensive corrected leather, which is crated when nature's signatures are buffed away and an artificial grain is embossed or heat-stamped onto the hide.

Full Grain

Any leather from which only the hair has been removed while the grain retains its original state. Natural markings are left intact and present the character and appeal of unique leather.

Nubuck

Leather that is a top grain, aniline-dyed leather that is buffed to create a soft nap. (Not suede, which is made from the less desirable split hide). Especially vulnerable to stains, Nubucks are often lightly finished for protection.

Patina Fine Leather

Like fine sterling silver and antiques, develops a luster or shine over time and with use, consumers who purchase aniline leathers can look forward to their furniture developing even more character over the years.

Pigmented Leather

Leather that is finished with a solid pigment coating for consistency of color and texture. Pigment may be used to cover imperfections as well as add protection, generally used to denote mid priced leather.

Pull-up

The burst of lighter color that occurs when aniline leather is pulled tightly around corners and turns in the upholstering process. The oils and waxes in the leather cause the color to dissipate and become lighter in the areas which are pulled tight giving extra dimension and character to the piece.

Pure Aniline

Top grain leather that is aniline dyed and receives no additional coloring but may include a protective treatment such as Scotch guard. Pure aniline is also called full aniline, naked aniline or naked leather.

Sauvage

A mottled two-tone antiquing effect that adds depth and character.

Semi-Aniline

Also Called aniline-plus or protected aniline. Top-grain leather that is aniline dyed and coated with matching pigment and or other topical finishes to even out the color and add protection.

Split

The bottom layers of the hides that have been split off from the top grain leather, then pigmented or sueded. Generally stiffer and less durable, splits may be used on promotional leather furniture particularly in areas of less direct use to contain costs.

Tanning

The process of converting rawhides into a non-perishable state.

Top Coat

A transparent protective coating applied to the leather surface. May also impart luster to the surface.

Top Grain

During the tanning process, a hide is split into layers and the top layer is referred to as the top grain. This is the most durable part of a leather hide due to the strength of the fibers.

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Leather Care

Naked and Anilines

These leathers are very lightly finished or not finished at all (Naked), and proper care will help keep their natural feel and luster.
Remove dust often, with a vacuum cleaner or a damp cloth (in distilled water) Blot spills immediately, do not let them soak into the leather Clean very gently, either with leather cleaner or anilines or just a damp cloth (in distilled water) and let it dry naturally. Many stains tend to disappear, if not immediately, after a few days - some darkening can be expected.

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Nubucks

These are also leathers with very little or no finish at all, similar to the ones above but with a soft nap. The warm feel they naturally have can be kept for a long time.
- Remove dust often, with a vacuum cleaner or a dry cloth and brush periodically with a suede brush.
- Blot spills immediately, do not let them soak into the leather
- Let dry naturally
- When dry, rub gently with a suede brush; this will raise the nap again.
- Many stains will tend to disappear, if not immediately after a few days some darkening can be expected.

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Waxed and Oiled

These are aniline leathers, where the effects are done by applying oils and waxes. Special care has to be taken to avoid scraping them, it is important to keep the furniture far from heat sources. Waxes become soft when heated, and the leather could change its look.
- Remove dust often with a vacuum cleaner or dry cloth
- Blot spills immediately do not let them soak into the leather
- Let dry naturally.
- Do not wax or saddle soaps: look for a care product designed for waxed and oiled leathers.
- Slight changes in the appearance of the leather may occur. This is normal in these types of leathers.

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Protected

These leathers are fully finished and top-coated for easy cleaning and for fade resistance. This type of finish makes the natural defects less noticeable, the color more uniform, and the finish more stain repellent.
- Remove dust often and clean periodically with a damp cloth.
- Blot any spills and wipe gently in one direction in the area with a damp cloth.
- If a stain develops, use a cloth dampened in a mild soap solution to gently wipe the area. Avoid soaking the leather.
- After removing the stain, use a clean damp cloth (in distilled water) to remove the soap.
- Use water-based leather care and cleaning products that are designed for upholstery leather; such as Leathertex cleaner and conditioner.

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Don'ts

- Do not place furniture in direct sunlight. Remember that the sun is a natural bleaching agent causing all fabrics and leather upholstery to lighten slightly over time.
- Do not place furniture on or near heat sources. Direct heat will cause natural leather to crack and age prematurely.
- Do not use cleaning products that are not specially designed for upholstery.
- Do not use solvents to clean leather furniture.

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Remember

- Leather is a natural product and requires some care to maintain the natural beauty of the hide.
- For minor or slight scratches on the surface, use chamois or clean fingers to gently buff the scratch. The friction and heat from the rubbing helps redistribute the wax in the surrounding area to cover the scratch.
- The above technique may not work on deeper scratches.
- Leather is not for everyone. Customers with children or pets will see more severe scratches and scuffs than the average leather customer.