Office HoursMonday-Tuesday 7:00 a.m. to 6:00 p.m.Wednesday-Thursday 7:00 a.m. to 4:00 p.m.Friday 7:00 a.m. to 1:00 p.m. 1st & 3rd Saturdays of each month​9:00 a.m. to 1:00 p.m.For acutely ill patients, we will try to make an appointment for the current day or the following day. For patients who are not acutely ill, we will try to schedule the appointment per their request.If you have an emergency outside of normal business hours and need to be seen as soon as possible, please report to the nearest emergency room. For all other emergencies outside of normal business hours, please call our office and leave a message or follow the instructions on the answering machine.

Rescheduling AppointmentsYou are expected to come to your appointment on time. If you are unable to keep your appointment, we respectfully ask for 24 hours’ notice so that someone else may be able to take advantage of that appointment time. If you are unable to make your scheduled appointment time and do not give us 24 hours’ notice, you will be charged $25.00. This fee is not covered by your insurance and will be billed to you. This fee will have to be paid prior to your seeing the doctor at your next appointment time. However, we do reserve the right to wave this fee due to extenuating circumstances.Lab ResultsIf you’ve had a test performed by our staff, we will schedule you a follow up appointment to go over the lab results or you can view them in the patient portal. Due to changes in the HIPPA regulations, we will not go over your results with you by phone. Please do not request your results over the phone, because we cannot do this anymore. Thank you for your cooperation in this matter.

Filling Out Paperwork New Horizons Wellness Center will charge $5.00 per page for the paperwork being filled out. This is expected to be paid prior to the paperwork being filled out. This is truly a nominal fee since comparatively speaking, other offices charge $20.00-$50.00 for the doctor’s time and then $15.00-$25.00 per page to complete paperwork for patients.

Prescription Refills Calling in prescription refills is a courtesy. Most physicians charge up to $25.00 per prescription for this service, and we reserve the right to choose to charge you for this service. It may take up to 72 hours (3 days) before your refill is called in as this is an additional duty for the medical staff that will be done at the end of the day after we are finished seeing patients for the day. You can check with your pharmacy to see if the refill has been called in yet.Please be advised, we DO NOT call in controlled substances such as pain medication, nerve pills or muscle relaxers. Nor will we call in Sleep medications, Antibiotics, Cough Syrup, Decongestants, Appetite Suppressants or ADD or ADHD medications. These medications require an office visit prior to being called in or prescribed.No medication will be called in for anyone who has not been seen by Dr. Ellis within the last 6 months. Also, Dr. Ellis does not conduct phone consultations and will not prescribe medications over the phone for conditions you are not already being treated for.​

Financial PoliciesPayment is due at the time of service for co-pays, deductibles and cash basis services. We accept checks up to $75.00, cash, Care Credit, American Express, Visa and MasterCard.

Keep in mind that your insurance policy is basically a contract between you and your insurance company. As a service to you, we will file your insurance claim if you assign the benefits to the doctor—in other words, if you agree to have your insurance company pay the doctor directly. If your insurance company does not pay the practice within a reasonable period, we will have to look to you for payment. If we later receive a check from your insurer, we will refund any overpayment to you.

If you are insured by a plan that we do not have a prior arrangement with, we will prepare and send the claim for you on an unassigned basis. This means the insurer will send the payment directly to you. Therefore, our charges for your care are due at the time of service.Not all insurance plans cover all services. In the event your insurance plan determines a service to be “not covered,” you will be responsible for the any remaining fees.