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HBOK 1-032

Title

Data Driven Decision Making and Organizational Excellence

Author(s)

Jonathon L. Andell

Source

AQC/WCQI

Topic

Listening to Customers

Data Analysis

Performance Improvement

Abstract

Discussion focuses on how statistical thinking provides a conceptual framework for customer-centered process management. One key aspect of statistical thinking in particular, data-driven decision making, provides an analytical basis for acquiring data, analyzing it, and using the results to make process-related decisions.