On an MCU you can add a custom banner image to any configured auto attendant. To do this:

Go to Conferences > Auto attendant..

Click the name of the configured auto attendant.

Click the Banner tab.

Alter the settings as required.

Click Update.

See the online help topic associated with this page (Adding a custom auto attendant banner) for detailed information about each field.

Note: On a 4200 Series MCU, replacing the banner replaces the entire top bar of the auto attendant screen. On a 4500 Series MCU, the auto attendant has been improved to a high definition image, therefore the banner now just replaces the Codian logo . This is to ensure that the auto attendant screen works both on normal and wide display formats.

You can configure a welcome message to appear on the Login and Home page of the web interface of the Cisco TelePresence MCU, ISDN gateway, MSE 8000 Supervisor and Serial GW 3340 / MSE 8330. You can configure a separate title (maximum: 100 characters) and text (maximum: 1500 characters) for each banner. To configure the message banners:

Go to Settings > User interface.

In the Welcome messages section, enter the text you require for both the title and text fields.

By default Cisco acquired Codian and Cisco TelePresence Serial Gateway Series products include English voice prompts spoken by an American woman. These prompts provide users with information, for example: "Connecting you to your destination". You can replace these prompts with your own in order to change the wording, language, or accent used. Using the web interface, you can upload voice prompts as individual .wav files or in one go by using a resource package.

To change voice prompts, go to Settings > User interface. See the online help topic related to this page for detailed information.

By default the IP gateway includes a number of text prompts that appear on the auto attendant menus. These prompts are used by the IP gateway to provide callers with information, for example: "Back" "Cancel".

You can replace these text prompts with your own in order to change the wording or language used.

To customize the text prompts:

Go to Settings > User interface.

In the Installed customizations section, click show file details.

Click Download default to download the text file that comprises the text prompts.

Edit the file to use the language or wording you require.
Note: Do not edit the numbers and the colons that appear at the beginning of each line. Also, do not insert and line breaks into this file.