Customer Service

Miller Children’s Hospital Long Beach Awarded 2010 Choice Award By the American Alliance of Healthcare Providers

The Customer Relations Department promotes first-class customer service to everyone by meeting with patients to manage satisfaction, providing service excellence training to employees and encouraging collaboration between patients, visitors and health care professionals. Serving as advocates across the medical campus, the Customer Relations Department is committed to enhancing patient and family satisfaction during their hospital stay by actively listening to patients and their families in a sensitive, kind and respectful manner. Opening up this dialogue, allows patients and their families to express their positive experiences or help resolve any issues or concerns they may have.

Patient Ambassadors

The Customer Relations Department has dedicated “patient ambassadors,” for Miller Children’s Hospital Long Beach. These patient ambassadors collaborate with all members of the health care team to ensure that the patient’s needs are being met. Patient ambassadors introduce themselves directly to the patient and their families during rounds—when the patient ambassadors meets with the patient to ensure they are satisfied. To speak to a patient ambassador, please call the Customer Service Hotline or ask someone from the health care team to reach them.

Patient Satisfaction

Avatar, our patient satisfaction surveys are sent to patients after their stay at Miller Children’s Hospital Long Beach. This ensures patient needs have been met, allowing Miller Children’s Hospital and Long Beach Memorial to evolve in the continuum of care and strive to provide service excellence 100 percent of the time.