Software Functionality Revealed in Detail
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great plains screenshot Keep Customers and Build Great Brands For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

Great Plains announced it intends to significantly expand its mid market e-business community through the acquisition of Solomon Software, its direct competitor. The combined company will have more than 130,000 customers, 2,200 team members and a worldwide network of 2,000 channel partners.

CRM has changed enormously over the past decade. New technologies and changing customer behavior have both had a great impact on the way companies manage their existing and potential clients.
TEC’s upcoming CRM Buyer’s guide will show what CRM vendors are doing to differentiate themselves from the competition through innovation, and to help their customers better adapt to the

Customer relationship management (CRM) has had a great impact on the social media revolution. Or was it the other way around? Of the many types of software solutions catering to businesses, CRM software has been the most attuned to the rise of social platforms. CRM resides in the attitudes and perception of people and what they acquire, individually or as a group. Social media is the place where

Whatever you’re building, your company’s success relies on your development team’s success. The path to building great software is through requirements management. Companies that embrace this concept experience fewer errors and frustration, faster planning and development cycles—and they’re able to deliver higher quality products. Learn about seven essential tips for success with requirements management.

Do-it-yourself projects are great and can save you money, just not when it comes to doing your own DNS. With someone else managing your DNS, you can improve your own workflow since you will have the time to focus on what you do best (rather than having to put out DNS fires time and time again). In this paper, learn about four different reasons why outsourcing your DNS will actually save you money and time in the long run.

At its core, interactive voice response (IVR) technology allows a computer to interact with a customer through the use of voice and touch-tone telephone keypad inputs. Looked at closely from a business perspective, IVR can be a huge part of an enterprise’s customer experience.

This IVR playbook looks at things to keep in mind when considering investing in a new or upgraded IVR system. It looks at who uses IVR technology and what could indicate that it’s time to make a change to your IVR system, as well as how to achieve a positive return-on-investment (ROI), including the possibility of implementing a cloud IVR solution.

Download the playbook now to determine your IVR needs, learn how an IVR could improve productivity and reduce costs, see what's involved in building the right IVR strategy, and read examples of how other companies have achieved a positive ROI from their IVR.

Orezone strikes gold with Microsoft Business Solutions - Great Plains. Orezone is a Canadian mining company that needed a more efficient means to track and store data sent from its African mines to its Canadian offices. Learn how it used MBS Great Plains to boost efficiency.

Do you think great IT performance is achieved through luck or chance? You can bet real money it’s not. But regardless of how you measure up to high performers, there are a few steps you can take to improve your processes—starting with controlling change. Find out how this simple and significant way to improve performance and processes can help you achieve your operational effectiveness and efficiency objectives.

On December 16, Great Plains Software, Inc., a leading provider of fully integrated front office/back office e-business solutions for the mid-market, announced financial results for the fiscal quarter ended November 30, 1999. Great Plains reported record second quarter revenues of $47.4 million, a 49% increase over the same period last fiscal year. Revenues from the Great Plains platform products, Dynamics and eEnterprise, grew 54% to $45.8 million in the quarter.