Why Lumen?

Find actionable information the second you need it. Use Lumen’s state-of-the-art police database software to search and analyze data from disparate data sources with one click. Nothing is faster, easier, or more flexible.

Your Success is our Mission

We work closely with our customers to ensure they have the tools and knowledge necessary to achieve their specific public safety objectives. Read some success stories from our customers.

[We] received reports of an unknown subject using employees at retail outlets connected to banks to cash forged checks. The subject was then laundering the money using various methods. All that was available was a physical description and partial vehicle plate, along with several aliases used in the course of the forgeries. [Our] investigators inputted the available information into Lumen and located a suspect. Once a suspect was identified, Lumen was used to put together a list of associates and develop a quick history of incidents involving the group in the metro area, which ultimately lead to criminal charges. Losses at ONE location were over $40,000 and the group has been active all over the metro area for over a year.

Agent

Lumen is fast and easy to use. Our department has successfully used Lumen on our computers in our patrol cars as well as on our mobile phones. We are able to share data, including narratives, with other agencies, and Lumen is valuable for all levels of the organization. The staff supporting Lumen is top notch. From a simple question about query design, to a complex data configuration change, it is a pleasure to work with the Lumen support team. I appreciate that they actually listen to our suggestions and concerns on how to improve the user experience. We have experienced rapid turnaround on our requests and the Lumen staff shares improvements with other user agencies. The Lumen staff understand the high standards and unique needs of law enforcement and are able to deliver a product that has benefits for all agency personnel.

Police Chief

We were tasked to find an individual at his home. The address we got was old, however, and he no longer lived there. A quick Lumen search from my MDC for his name showed me that he had a different address, but it only showed up in a narrative and had not been updated in his master name record. Thanks to Lumen, we were able to track him down.

Patrol Officer

“We were working on a domestic violence case with a stolen handgun. According to the victim, the suspect put the stolen handgun in the victim’s mouth and pulled the trigger, but luckily, the gun did not fire.

We knew the circumstances surrounding the theft of the handgun, but did not know the specific case. I searched Lumenfor cases involving some of the specifics of the case and within 30 seconds I was reading the theft case report from another agency.

This allowed us to validate the victim’s side of the domestic violence story, help another agency solve a weapons theft, and charge a suspect.”

Crime Analyst

I was working a graffiti case where the same tag had been seen repeatedly across the city. With Lumen, I was able to do a search for the tag and instantly see all of the incidents where it showed up. Reading through the results in Lumen, I figured out that an officer on an unrelated case had actually made contact with what was most likely our guy – his roommate mentioned that he was a tagger and even told the officer his tag. With that one search, we were able to close 36 cases. I even called up two other agencies whose cases showed up in my Lumen search and they were able to close out their cases also. This would have been impossible without Lumen.

What can Lumen Integrate?

Bring virtually all of your data sources into one clear, integrated picture. Lumen doesn’t just give you a generic portal to your RMS. It can provide easy access to almost any information source to anyone in the agency, without a laborious and costly mapping process.

RMS (including legacy)
CAD
ALPR
Fire

Jail
Intel
Courts & DA
Alternative Sentencing

Evidence
MS Word, PDF, RTF, HTML
Email Archives
GIS Shapefiles

Have a data source you don’t see? Just ask and we’ll work with you to find the right solution. We pride ourselves on never saying “no” to a request without first investigating how the problem might be solved.

Who Uses Lumen Desktop?

It’s a tool for everyone. Users at all levels of the agency find unique value, but speed and ease of use are constant.

Investigators

Find critical info instantly and connect suspects across jurisdictions to close more cases faster.

“I decided to use Lumen again and BAM!!! The information from my suspect popped up with a phone number and matching address.”

Patrol officers

See important info related to any entity for improved effectiveness and officer safety.

“A quick Lumen search from my MDC for his name showed me that he had a different address, but it only showed up in a narrative and had not been updated in his master name record. Thanks to Lumen, we were able to track him down.”

Analysts

Quickly identify trends and patterns and build and share interactive analytics to do more in less time.

“Lumen is an amazing tool for searching for target phone numbers. I’ve been able to associate targets with their latest and greatest phone numbers so much faster than by searching other databases. The mapping function is wonderful and intuitive, and has helped me create presentations that make a lasting impact.”

Commanders

“Since I’ve started using Lumen I have noticed a lot of things I wouldn’t have before. I use Lumen for my monthly command briefings. I give feedback to my command staff and the officers that report to me, and I pull information from Lumen to help me do that.”

Dispatchers

Instantly find the information you need on any entity in an simple, clear interface.

“It shows me what I need to see and is so easy to click through to find information.”

How Does Lumen Work?

Accessing Lumen is simple and requires no software installation. Registered users simply point their browser to www.runlumen.com and enter their credentials.

Our dedicated install team can have you up and running in just a few days. Read our I.T. Brief for more details on Lumen’s I.T. requirements, and check out our Lumen Security Brief for more information on our CJIS compliant security measures.