NPS subscribers can modify contact details online directly in CRA system – Updation to be intimated through new and old Email and SMS

PFRDA has made an additional provision to enter the contact details viz., email id/ Mobile Number of the subscribers directly by the subscriber in NSDL portal in order to get the communication from the PFRDA without any delay.

Subscribers will receive the email and SMS to both the old mobile number/email id as well as the new mobile number/email id entered by the subscriber now through this online facility.

PENSION FUND REGULATORY AND DEVELOPMENT AUTHORITY

PFRDA/2015/11/POP/01

Date: 26″‘ February, 2015

To,

All Points of Presence (PoPs)

Subject: Facility for Modification/ Updation of Contact details directly by NPS subscribers in CRA System

It has been observed that a subscriber is not always able to furnish/ update his latest email id & mobile number on the CRA system. As a result, several communications and information meant for the subscribers do not reach them.. In order to obviate such obstruction in smooth and seamless flow of information, additional features have been Introduced in the CRA system. All the Points of Presence (PoPs) are hereby informed that an additional feature for ‘Modification/Updation of contact details (Email address and Mobile number) has now been enabled for the subscribers in CRA system. This is in addition to the existing process of updation of contact details through submission of Annexure UOS-S2/CS.S2 at the PoPs.

The e-mail address and mobile numbers that are registered in the CRA system are used for sending alerts for PRAN generation, dispatch/ delivery of PRAN kits, credit to PRAN and generation of OTP (One Time Passwords) based I-PIN etc. PFRDA also sends various other communications to the subscriber through this mode.

The system now provides that the subscribers can modify/update their contact details directly using the login credentials of CRA system (email address & mobile number). An e-mail as well as SMS will be sent to the updated as well as existing mobile/email address of the subscriber with an intimation of the changes in contact details. The steps to be followed by the subscribers for changing the contact details are provided in Annexure.

All the Points of Presence (PoPs) are advised to disseminate the Information among the concerned subscribers so that they may update the correct contact details.

In case, any further clarification is required In this regard. you may contact Mr. Saurabh Das at 022-24994277 (E-mail ID -saurabhd@nsdl.co.in) or Mr. Sagar Parab at 022-24994778 (E-mail ID – sagarp@nsdl.co.ln).

Ashish Kumar
General Manager

Encl: a/a

Annexure

The NPS Subscribers can now login the CRA system and update their Contact details by going through the following steps:

a. The Subscriber has to login to the CRA system (www.cra-nsdl.com) with his/her User ID and IPIN.

b. On successful login, under Update Details menu the subscriber is required to click on Update Contact Details.

c. The subscriber is required to click on ‘Edit’ for modifying his/her contact details.

d. The existing details If available in CRA system will be pre-populated. The subscriber will be required to enter new mobile number and e-mail address and click on Submit.

e. Subscriber can also update his /her mobile number and e-mail address in case same was not provided earlier.

f. The subscriber is required lo Confirm the changes in the next screen. An Acknowledgement number will be displayed on the screen.

g. The subscriber shall take note of Acknowledgement number for the changes in contact details.

h. On successful update, the following message will be shown to the subscriber. ‘Details have been updated successfully. Please view changes through Subscriber Details View’.

i. SMS as well as an e-mail will be sent to the updated as well as existing mobile/email ID or the subscriber intimating him/her that the details have undergone a change.