Objective:Performance-driven and analytical professional, seeking a challenging role to fully utilize broad background in accounts collection and management, marketing and business development, staff development, and client relations.

Education:Bachelor of Business Administration with Concentration in MarketingVirginia State University, Petersburg, VA

Affiliations:Affiliations

Kappa Alpha Psi Fraternity, Inc.American Collections Association

Skills:Leadership and Training

Presided over training and development programs for new employees in accordance with company guidelines.Guided and supported diverse teams of non-exempt collectors; facilitated on-the-job training and coaching of new and experienced associates through one-on-one session and

feedback.Developed and managed strong teams to ensure accomplishment of performance goals. Spearheaded the collection efforts of 52 professionals, while providing effective training to staff to ensure excellent customer service as well as production compliance and

Marketing and Business ModelingContributed key insights in developing marketing strategy for competitive price products through marketing researchDealt with the preparation and presentations of business model to new and existing clients.

Accounts Collections and Administration

Performed audits and managed existing client accounts to ensure alignment of work plan with standard guidelines. Played a pivotal role in the Estate Department, in charge of collecting accounts of deceased individuals.Thoroughly evaluated files and handled collection of money for Bank of America, MBNA, and Chase BankClosely monitored charged-off accounts as well as the processing of Chase Auto deficiency loans.Provided expert oversight to the entire credit card portfolio of the Sears Development Center in North Carolina. Acted as key liaison between the courts and Bank of America on filed claims for searching probate records.

Client Service and Relations

Worked closely with various clients in retrieving account receivables, including major banks, retail, and commercial delinquency charge-off files.

Process ImprovementDesigned new processes and established policies for sending adequate statements and final demand letters in coordination with staff.

Regulatory Compliance and StandardsMaintained strict compliance with industry, company, state, and local regulations/standards.

Growth and Development ImpactsEarned promotion to management level for demonstration of superior performance. Received various award for consistently surpassing monthly goal.Served as a driving force in attaining department standards and goals established by the management.Exhibited exemplary performance which resulted to the attainment of various accolades; thus ranking as top collector.