Just had my service upgraded to Vivid 200 - question

on ‎05-05-201711:47

Hi,

Cutting a rather long story short, I called CS to see what offers would be available to me if I upgraded, basically the initial deals CS offered were extremely poor. However, I upgraded my service due to a retention's offer which was a great deal and I decided to stay with Virgin Media.

I was previously on the 50Mb service and the engineer has just called this morning to install the upgrade and replace my router to the Hub 3.0 (as well as new TV box's)

The problem is the speed of my broadband is no different than it was before, speed tests (from various testing sites) are giving me my usual speeds of 50Mb? Does the upgrade of your speed take a few days to "kick in" or should the speed increase be instant upon installation?

I've tried rebooting, but my speed still stays in the 50Mb range. Obviously I realise I probably wont get the full 200Mb diue to various things .. peak times, congestion etc etc but I was kinda expecting atleast double my 50Mb speed

Re: Just had my service upgraded to Vivid 200 - question

on ‎05-05-201711:53

Hi

I am no expert on this so I am giving my best guess!

What device are you using to access the internet, and are you wired or on wi-fi. The speed you obtain can depend on both these factors. I too am on VIVID 200 but on many devices (Ipads, phones etc.) over wi-fi, only achieve speeds around 50-70MB. This is due to the hardware inside the devices rather than the internet speed. The best way to obtain accurate speed readings would be via a wired Ethernet connection to a modern PC

Re: Just had my service upgraded to Vivid 200 - question

on ‎05-05-201711:54

hiya @jotei66 speed increase should be instant, would best to check what the hub is reporting, if you could goto http://192.168.0.1 clicking router status top right [no need to login] and if can copy/paste the downstream, upstream, operational config. dont worry about the formatting we can easily read it.

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Re: Just had my service upgraded to Vivid 200 - question

on ‎05-05-201712:17

paultechy wrote:hiya @jotei66 speed increase should be instant, would best to check what the hub is reporting, if you could goto http://192.168.0.1 clicking router status top right [no need to login] and if can copy/paste the downstream, upstream, operational config. dont worry about the formatting we can easily read it.

Ok yeah I wasn't sure if speed increase was instant or not, as I ain't upgraded in a while

I'm pretty good with configs with routers and stuff as I'm a PC gamer. and build PCs. My gaming PC is connected via Ethernet and the Router status is showing as:

Re: Just had my service upgraded to Vivid 200 - question

on ‎05-05-201712:25

yeah you're on the correct package, i would be running a few e.g. traceroutes to see if there is a bottleneck, since it will take around 3-5 days for a forum admin to check your area for network utilisation

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Re: Just had my service upgraded to Vivid 200 - question

on ‎05-05-201712:57

paultechy wrote:yeah you're on the correct package, i would be running a few e.g. traceroutes to see if there is a bottleneck, since it will take around 3-5 days for a forum admin to check your area for network utilisation

yeah ill try a traceroute, altho I'm thinking something not quite right (maybe over utilisation in my area, hope not) and II will probably try and give CS a call later today. to see if they can shed any light on it . Should there be any traceroute bottlenecks I can also highlight them to CS. Cheers anyway ;0)

Re: Just had my service upgraded to Vivid 200 - question

on ‎05-05-201713:14

paultechy wrote:yeah you're on the correct package, i would be running a few e.g. traceroutes to see if there is a bottleneck, since it will take around 3-5 days for a forum admin to check your area for network utilisation

How can you tell from what they posted if they are on the correct package?

All sorted though now, nothing I could of done my end anyways, they had not activated the speed increase - 1st tier guy had to go through usual troubleshooting stuff via remote desktop (which I had done already, but like they have too as matter of course i guess) Over 30 mins later no result, then transferred to tier 2 who realized my new speed needed sending to my router (and needed activation) Thanks for your help tho peeps - appreciated ;-)

Re: Just had my service upgraded to Vivid 200 - question

on ‎05-05-201715:28

You are not alone Steve. I have the same problem, supposedly 200mbps and a new super hub 3, absolutely no difference to what I was getting before, 40mbps wireless and 60mbps with Ethernet cable. Are we being taken for a ride by VM? Customer Service says overutilisation in the area, rubbish!