Our warehouse is closed for Holidays. Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping times.

Restrictions

At this time we are unable to ship orders toGeneral Delivery,P.O. Boxes, APO, FPO, U.S Territories.

The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically cancelled. Please select the correct country site for your order from the link in the corner of every page.

Our policy lasts 20 days. If 20 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

Please e-mail shop@oscarcarvallo.com for all returns and exchanges to receive a Return Authorization number, with the subject of your e-mail as Return or Exchange with your order number.

Please note that all returns or exchanges sent to Oscar Carvallo without a Return Authorization number will be shipped back to the sender.

We reserve the right to deny unreasonable repairs and exchanges.

RETURNS FAQS

How long do I have to return or exchange an item?

We accept returns or exchanges for unworn pieces within 20 days of delivery.

How can I exchange an item?

If you are interested in exchanging an item, please return the original item purchased, and you will be issued store credit. You can then place a new order or a secure invoice can be e-mailed to you. We do not cover the shipping cost for domestic and international exchanges.

Can I drop off an item in person for a return or exchange?

Yes, we are accepting drop-offs for any exchanges or store credits at this time at:

Oscar Carvallo Paris201 NW 37th STMiami, FL 33127

How long does it take to receive my exchange ?

All exchanges will be processed within 3-5 days of receipt at our studio. We do not pay for shipping returns to Oscar Carvallo.

What items are non refundable?

All items marked final sale, items on markdown, customized pieces or items purchased during special promotional events cannot be returned.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging and the OC tag. Must be shipped back to our fulfillment house within 20 days of the date of delivery.

To complete your exchange, we require a receipt or proof of purchase.

Refunds (if applicable)We do not offer refunds at this time, only store credit. For questions please contact us at shop@oscarcarvallo.com.

Exchanges (if applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@oscarcarvallo.com and send your item to:

Oscar Carvallo201 NW 37th StMiami, Fl 33127

Identification Tags

All our products come with an identification tag. Please try your item on before removing the tag, since we do not accept returns once the tag has been removed, broken or damaged in any way.

ShippingTo return your product, you should mail your product to:

Oscar Carvallo201 NW 37th StMiami, FL 33127

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive an exchange, you will be responsible for the cost of shipping return.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.