We offer a FREE UK MAINLAND standard delivery service to all of our customers.

Small items such as taps and small sinks be delivered either via Parcelforce or Fedex depending on the order value and depot we are dispatching from.

We can send some taps to Irelands and highlands for and additional charge. If you would like a quote on this please contact us before ordering.

Large Items, which form the bulk of our products are sent on a dedicated delivery van directly to your door.

Please do not book someone to install your kitchen appliance until your item has arrived in good condition - we cannot be held responsible for delays due to unforeseen circumstances including but not limited to: accidents, traffic and weather.

All Items must be signed for and inspected immediately. Any missing items or damage needs to be reported within a reasonable time frame of 48 hours, so even if you are not installing your item straight-away, please thoroughly inspect the item upon delivery.

Our estimated delivery times vary according to the type of product and service you order. Please contact us if you have any questions regarding the delivery process.

However we cannot accept returns which fall outside of this 14 day period.

14 DAY MONEY BACK GUARANTEE

If you have purchased an item within the last 14 days and are not happy with it then please e-mail us us by clicking here, to receive details on how to make a return. You will then need to return the item, unused in its original packaging and in a resaleable condition quoting the returns number you have been given. Where available we can provide a returns cost quote for transport back to the warehouse.

We are under no obligation to accept returns that do not meet the above criteria.

Once the item has been received and checked your refund will be processed. We will refund the purchase price but not any delivery costs incurred by you in returning the goods to us. We would suggest that you use a tracked method of return.

Goods being returned are your responsibility and if lost or damaged in transit we cannot be held responsible.

DEFECTIVE OR DAMAGED GOODS

You need to inspect the purchased items immediately on delivery and notify us by e-mail within 7 working days if the items are damaged. If we are not informed then you will be deemed to have accepted the goods and we reserve the right to reject any claims for damage received after 7 days.

Where a claim of defect or damage is made the goods are to be returned to us or we may ask for photographic confirmation of the damage. Once the damage has been confirmed and the goods returned, we will issue a full refund.