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Excellent Service - Hotel El Cid

Excellent Service

We stayed again at the EL Cid and cannot find any criticism, all the staff in this great value hotel are friendly and have a genuine concern for all customers. We arrived six hours late at 2.30am in the morning and were quickly dealt with by the night manager who was well organised and again friendly and helpful.The pool area is a great suntrap if you want a lazy day without walking far and the sister hotels are available at little extra cost if you want a different choice of breakfast or a evening meal. The free bathing towels (with returnable deposit) are also excellent optiion and can be changed everyday if wanted the rooms are spotless and all have air con and TV at no extra cost, Its close proximity to the Railway station and Mon Bus and also the Gay Bars and beach make it the ideal place the fact that it is great value is a bonus.

Steven Priestley & Kevin StanworthMore

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Stayed: September 2012, traveled as a couple

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Ask Steven P about Hotel El Cid

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

GerenciaSitges, Gerente at Hotel El Cid, responded to this reviewResponded September 19, 2012

Thank you for your lovely review and for taking the time to post it on TripAdvisor. we really appreciate that! We are very pleased that you enjoyed your stay in Sitges.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Situated right at the top of the gay section of Sitges, only 5 minutes away from the clubs, so great when you stumble home in the early hours, this hotel was really pleasant, with breakfast til 12 (the first time i've made breakfast anywhere) & room service that was really pleasant who were more than happy not to disturb even if they couldn't get in to clean before late afternoon.There was great air con which kept the room lovely & cool with blackout blinds & double glazing to stop noise, plus a pool on the roof that was always full of really friendly people and being a gay couple there was so not an issue with a large mix of different people staying there.We stayed here on friends recommendation & will be staying here again when we come back next year.

Stayed: August 2012, traveled as a couple

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Ask Krys R about Hotel El Cid

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

GerenciaSitges, Gerente at Hotel El Cid, responded to this reviewResponded September 16, 2012

Thank you for your wonderful review and for taking the time to post it, it's very much appreciated!We are very pleased that you enjoyed your stay in Sitges.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Bargain budget hotel. Simple and clean. Staff are very friendly. Breakfast was nice with toast and several different breads and pastries. Cereals, yoghurt and fruit. My room/ensuit was spotless and the balcony opened out onto the pool. Wifi in public areas worked well - so did the air-con.

Only downsides. Wish wifi reached my room and I wish there was a boiled egg for breakfast. Apart from that - i'm already looking to book again for next year

Stayed: September 2012

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Ask CircuitBear about Hotel El Cid

1 Thank CircuitBear

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

GerenciaSitges, Gerente at Hotel El Cid, responded to this reviewResponded September 13, 2012

Thank you for taking the time to post your comments, it is greatly appreciated. We're also pleased that your holiday in our beautiful country went so well and we were happy to be able to contribute to that.

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stayed for 4 nights and arrived early but were welcomed, The rooms are basic but cleanthe staff were friendly and always present.The continental breakfast did what is said on the tin and was fresh and replenished quickly are regularly our room overlooked the main road but the french windows were double glazed and kept the noise out.the pool area was very clean and well usedwould recommend this hotel if you want a no frills clean and cheap place to staff in Sitges

Room Tip: maybe ask for a double bed as we were given 2 singles

Stayed: September 2012, traveled as a couple

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Ask bryanjim about Hotel El Cid

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

GerenciaSitges, Gerente at Hotel El Cid, responded to this reviewResponded September 10, 2012

Thank you very much for having found time to write a review, it's certainly much appreciated. Many thanks for your appreciation to the result of the efforts of workers in the Hotel, they worry that everything is to your liking and have a memorable stay in Sitges.

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Unfortunately I had read the 5 star reviews on this hotel prior to booking, and I paid extra for a superior room. I probably wouldn't rate the hotel so low if my expectations were not raised due to these factors. The extra money paid meant that I had a view of the pool (as explained by the manager) the room was very basic, narrow and extremely noisy due to the thin walls. We feel that we have practically shared a bathroom with next door as you can hear EVERYTHING !!! The pool area was kept clean but the broken miss matched sunbeds need to be replaced for safety reasons. The breakfast was ok but there was no hot food available and the coffee machine did not work most mornings. I think that we overpaid and therefore expected more. We have stayed in the sister hotel and had a lot better experience for less money. We will not be returning.

Stayed: September 2012, traveled as a couple

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Ask Mitch1111 about Hotel El Cid

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

GerenciaSitges, Gerente at Hotel El Cid, responded to this reviewResponded September 10, 2012

Thank you for your candid comments in regards to your stay. I am somewhat disheartened to hear of your surprise at the negative points. We don´t offer or advertise the air-conditioning but when you arrive in the hotel reception they connect and it is free. We clean the rooms daily and every day we provide fresh towels. The free WI Fi is available in the large lobby area. The supplement for the pool view room is due to the request of these kinds of rooms for everybody and that is the only way to confirm it, as there are not so many rooms with this view. We regret so much that our hotel didn´t be able to get your expectations. We are one star hotel.

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I feel a little disappointed when I arrived to my room, yes I know the hotel is a one star... but I just expect a clean bedroom and of course bathroom.My room was lovely with a big terrace overlooking the town, at the beginning we feel worried for the noise but the double glass keep the noise perfectly out.... but when we came into the bathroom... the glass sreen was white for the lime of the water, it seems like if it hasn´t been cleaned in ages...The floor was plenty of sand from the beach and marks like if somebody was mopped the floor without swepping..We commented to the "manager" who don´t give too many importance He was very kind but just with some people so I think that maybe we didn´t give him the extra tip .All the staff were very kind but not professional, they need to call always somebody to help with simple matters... They give us a questtionaire but when we saw that he dropped some one (maybe not a good review??) we decided not to feel in and to put it here on internet.Of course talking with other guest, we discovered theat not all the rooms were cleaned in that poor standard , by the way one of the days a very serious cleaner (she seems to be angry) came to clean the room and the glass screen was transparent a really shame that this lady hasn´t clean our room before

Stayed: August 2012, traveled with friends

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Ask princetonuni about Hotel El Cid

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

GerenciaSitges, Gerente at Hotel El Cid, responded to this reviewResponded September 5, 2012

Thank you very much for your kind comments in regards to your stay between us. I am very pleased to hear that you enjoyed many aspects of your stay, but I am somewhat disheartened to hear at the negative points. You're right, they didn’t clean the first day as they did the following days, what a pity! I hope the next time you have a perfect cleaning from the first day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.