All Slots Casino - Delayed Payment

Made a withdrawal in the amount of US$2,000 last mid-August to be credited to the same card I used for my deposits. I received an email stating that as of August 21, the payment is already approved and will be with my bank within five business days.

I contacted their chat support team last September 4 and they said that it will reach my bank the following day. I've been checking daily but until today (September 11), I have not received anything yet.

I've sent them a complaint letter already and I decided to post a complaint here to track their response time to my concern.

As of this date, I have not received the withdrawal amount. I've made several follow-ups both from the casino as well as with my Bank. In the case of a slow withdrawal, when do you think this will reach my bank? I've received a notification that it was for processing and crediting last August 21. This is more than just a slow withdrawal.