The
IBM System Storage TS1040
(machine type 3588, Model F4A) is designed to be installed in an
IBM System Storage TS3500 Tape Library
(machine type 3584) to offer high capacity and performance for the midrange open systems
environment. This model incorporates the new Linear Tape-Open (LTO) IBM Ultrium 4 Tape Drive, with
enhanced maximum tape drive throughput over the IBM LTO generation 3 Tape Drive (Ultrium 3). It has
a native data transfer of up to 120 MB/sec. In addition, with the use of the IBM LTO Ultrium 800 GB
Data Cartridge, the TS1040 doubles the maximum tape cartridge capacity providing up to 800 GB native
physical capacity (1,600 GB with 2:1 compression), as compared to the IBM Ultrium 3 Tape Drives and
cartridges. IBM Ultrium 4 Tape Drives can read and write LTO Ultrium 3 Data Cartridges and read LTO
Ultrium 2 Data Cartridges. The TS1040 has a 4-Gbps Fibre Channel interface for connection to a wide
spectrum of open system servers.

Support for the TS1040 encryption function requires a minimum level of microcode firmware that is
your responsibility to load, configure, and maintain on the TS3500 Tape Library.

The TS1040 Tape Drive's encryption capability and its subsystem integration support help provide you
with a flexible tape data encryption solution that supports encryption and key management across a
variety of environments, supporting a single point of control for all encryption keys, and most
importantly can help customers protect tape data in a cost effective way.

The TS1040 can be installed in new or installed TS3500 Tape Library Models L53 and D53, and
also in 3584 Tape Library Models L52 L32, D52, and D32.

In summary, IBM Ultrium 4 enhancements that help improve performance and reliability include:

Appropriate levels of host and drive software are required to attach the TS1040 to selected IBM
System i, IBM System p, IBM System x, or IBM System z, and Hewlett Packard (HP), Sun,
UNIX®, Linux, and Windows servers. Refer to the
Technical information
section for details.

The IBM TS1040 is an IBM Linear Tape-Open (LTO) Ultrium 4 Tape Drive
designed for the heavy demands of backup tape storage. The TS1040 is
designed to mount in a TS3500 Tape Library and has a 4-Gbps Fibre Channel
interface for attachment to IBM System p, IBM System i, IBM System z, or
IBM System x products, and HP-UX, Sun, UNIX, Linux, or Windows servers.

The TS1040 incorporates fourth-generation IBM LTO Ultrium technology. It
offers the following significant improvements over the Ultrium 3 Tape
Drive:

Note:
Although the Ultrium 4 Tape Drive provides the capability for excellent
tape performance, other components of the system may limit the actual
performance achieved. Also, although the compression technology used in
the tape drive can typically double the amount of data that can be stored
on the media, the actual degree of compression achieved is highly
sensitive to the characteristics of the data being compressed.

Increased tape cartridge capacity  The tape cartridge physical
capacity is up to 800 GB native physical capacity (1,600 GB with 2:1
compression), with the use of the new IBM LTO Ultrium 800 GB Data
Cartridge, double that of the Ultrium 3 Data Cartridge. This is achieved
by increasing the linear density and the media length. The tape itself
is an advanced metal particle tape developed to help provide durability
and capacity.

Support for the TS1040 encryption function requires a minimum level of
microcode firmware and is a customer's responsibility to load, configure,
and maintain on the TS3500 Tape Library.

Attachment options  The TS1040 Tape Drive comes with 4 Gbps Fibre
Channel attachment models, for connection to a wide spectrum of open
system servers. They are supported on IBM System p, IBM System i, IBM
System x, or IBM System z products, and Sun Solaris, HP-UX, Microsoft
Windows 2003, Linux, and other open systems.

WORM media support  The IBM 3589 Ultrium 4 800 GB WORM Tape Cartridges
are designed for applications such as archiving and data retention, as
well as those applications requiring an audit trail. These cartridges
work with the IBM LTO Ultrium 4 Tape Drive to help prevent the alteration
or deletion of user data. IBM Ultrium 800 GB WORM Tape Cartridges can be
ordered as unique 3589 models with the following features:

Pre-labeling, with the ability to specify a starting volume serial and
color coding

Packaging in individual jewel cases or in bulk

Cartridge memory, built into every cartridge, which helps to enhance
functionality and media reliability by storing access history and media
performance information for use by the tape drive every time the
cartridge is accessed

Half-inch particle tape with a 800 GB WORM native capacity in a single
cartridge

Highly integrated electronics using IBM engineered copper technology 
This technology is designed to reduce the total number of components in
the drive, help lower chip temperatures, and reduce power requirements,
helping to provide for a more reliable drive. The fourth-generation
drive electronics are designed to provide error correction of soft errors
in the memory arrays in data and control paths.

Dual-stage 16-channel head actuator  The actuator is designed to
provide precision head alignment to help support higher track density and
improved data integrity.

Independent tape loader and threader motors and positive pin retention
 These are designed to help improve the reliability of loading and
unloading a cartridge, and to retain the pin even if tension is dropped.
An independent loader motor, coupled with the positive pin retention, is
designed to cause the tape to thread with a higher level of reliability.

Graceful dynamic braking  In the event of power failure, reel motors
are designed to maintain tension and gradually decelerate instead of
stopping abruptly, helping reduce tape breakage, stretching, or loose
tape wraps during a sudden power outage.

Servo and track layout technology  There are 704 data tracks in
Ultrium 4 and Ultrium 3 versus 512 data tracks in Ultrium 2. The
high-bandwidth servo system features a low-mass servo to help more
effectively track servo bands and improve data throughput with damaged
media in less-than-optimal shock and vibration environments.

Surface Control Guiding Mechanism  IBM's patented Surface Control
Guiding Mechanism is designed to guide the tape along the tape path in
the Ultrium 4 Tape Drive. This method uses the surface of the tape,
rather than the edges, to control tape motion. This helps reduce tape
damage (especially to the edges of the tape) and tape debris, which comes
from the damaged edges and can accumulate in the head area.

Magneto Resistive (MR) head design  Use of flat lap head technology in
MR heads for Ultrium 4 helps minimize contact, debris accumulation, and
wear on the tape as it moves over the read/write heads.

Digital speed matching  The Ultrium 4 Tape Drive is designed to
perform dynamic speed matching (at one of six speeds: 30, 48, 66, 84,
103, or 120 MB/sec) to adjust the drive's native data rate as closely as
possible to the net host data rate (after data compressibility has been
factored out). This helps reduce the number of backhitch repositions and
improve throughput performance. Speed matching on Ultrium 4 ranges from
30 to 120 MB/sec versus 30 to 80 MB/sec on Ultrium 3.

Robust drive components optimized for automation environments  To help
enhance reliability and prolong the life of drives, uses some of the most
robust components available, such as (1) all metal clutch, (2) steel ball
bearings in loader, (3) robust leader block design, (4) single circuit
card.

Power management  The Ultrium 4 Tape Drive power management function
is designed to control the drive electronics to be either completely
turned off or in a low-power mode when the circuit functions are not
needed for drive operation.

Dynamic amplitude asymmetry compensation  This is designed to optimize
readback signals for linear readback response from MR read head
transducers.

Separate writing of multiple filemarks  Separate writing of multiple
filemarks is designed to cause any write command of two or more filemarks
to cause a separate data set to be written containing all filemarks after
the first. This feature has two advantages. First, it helps improve
performance if a subsequent append overwrites somewhere after the first
filemark. Second, write of multiple filemarks typically indicates a
point where an append operation might occur after the first of these
filemarks. This change helps prevent having to rewrite datasets
containing customer data and the first filemark, if such an append
occurs.

LTO Data Compression (LTO-DC)  The Ultrium 4 uses LTO-DC, which is an
implementation of a Lempel-Ziv class 1 (LZ-1) data compression algorithm.
LTO-DC is an extension of Adaptive Lossless Data Compression (ALDC) and
an improvement over previous IBM lossless compression algorithms. IBM's
patented "Scheme-Swapping" compression is designed to look ahead at
incoming data, and determine the most efficient storage method (either
ALDC or pass-thru mode) to help provide optimal data compression and
increase data throughput.

LTO Cartridge Memory (LTO-CM)  Contained within the LTO Ultrium data
cartridge is the LTO-CM, which is a passive, contactless silicon storage
device that is physically a part of the cartridge. The LTO-CM is
designed to hold information about that specific cartridge, the media in
the cartridge, and the data on the media. The storage capacity of the
LTO-CM is 8 KB. Communication between the drive and the LTO-CM is via a
low-level RF field transmitted by the drive to the cartridge.

Statistical Analysis and Reporting System (SARS)  The Ultrium 4 Tape
Drive uses SARS to help isolate failures between media and hardware.
SARS uses the cartridge performance history saved in the CM module and
the drive performance history kept in the drive flash EEPROM to help
determine the most likely cause of failure. SARS is designed to cause
the drive to request a cleaner tape, to mark the media as degraded, and
to indicate that the hardware has degraded.

With support for LTO Ultrium-format tape data cartridges, the TS1040 with
the TS3500 Tape Library can be a cost-effective solution for backup,
save-and-restore, and archiving functions.

These cartridges have been designed to provide several enhancements over
previous tape technologies. They are designed to work with tape drives
that have increased tape speeds and high-density data recording. The
case is specially designed for use in automated libraries and is designed
for repeated, unattended handling.

The TS1040 and software applications are designed to address these
requirements and constitute a functionally rich tape storage solution
incorporating LTO Ultrium 4 Tape Drive technology.

The TS1040 is an excellent choice if you use tape drives that require
larger-capacity or higher-performance tape backup. The TS1040 Tape Drive
can be the answer to growing storage requirements and shrinking backup
windows.

The TS3500 Tape Library models are a smart choice for tape automation for
IBM System i, IBM System p, IBM System x, IBM System z products, or
Linux, and other popular open systems. The TS3500 utilizes the patented
Multi-Path Architecture, designed to allow homogeneous or heterogeneous
open systems applications to share the library robotics, with Advanced
Library Management System (ALMS) for storage slot pooling and flexible
drive assignment. Additional TS3500 features include capacity on demand
entry library frames, LTO and 3592 drive technology choices and
integration, dual active accessors, and 16-frame expansion.

The TS3500 Tape Library Base Frame Model L53 or L52 offers 64 to 287
slots for LTO Ultrium tape cartridge media and up to 12 IBM LTO Ultrium
Fibre Channel Tape Drives. It is designed to provide excellent price and
performance in the open systems environments.

The TS3500 Tape Library Base Frame Model L23 or L22 offers 58 to 260
slots for 3592 tape cartridge media and up to 12 IBM TS1120 or 3592 Tape
Drives. The TS1120 or 3592 Tape Drives are designed to provide high
capacity, performance, and reliability in open systems environments with
tape drive flexibility to accommodate capacity as well as fast access
where these requirements are needed.

Up to 15 3584 or TS3500 Tape Library Expansion Frame Models D22, D23,
D32, D52, or D53 can be added to either the Model L22, L23, L32,
L52, or L53. The Model D23 or D22 provides up to 400 cartridge
slots for 3592 media, and can contain up to 12 TS1120 or 3592 Tape
Drives. The Model D32, D52, or D53 provide up to 440 slots for Ultrium
media, and can contain up to 12 Ultrium Tape Drives. When a Model HA1 is
attached, the last Model D22, D23, D52, or D53 in the TS3500 Tape Library
functions as a Service Bay B for the second accessor.

The TS3500, part of a family of IBM System Storage LTO Ultrium tape
products, can be the answer to growing storage requirements and shrinking
backup windows.

Depending on capacity requirements, a wide spectrum of tape libraries are
available from the IBM Ultrium Tape family of products, based on your
storage usage and requirements. Tape automation products to choose from
include the IBM System Storage TS3310, TS3200, or TS3100 Tape Libraries.

For high-cycle and start/stop intensive tape applications, with
mission-critical data protection and high-capacity requirements, consider
the IBM System Storage TS1120 or 3592 Tape Drive with the IBM System
Storage TS3400 or TS3500 Tape Library.

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to
Business Partner information for this announcement. A PartnerWorld ID and password are required
(use IBM ID).

The Publications Center is a worldwide central repository for IBM product
publications and marketing material with a catalog of 70,000 items.
Extensive search facilities are provided, as well as payment options via
credit card. A large number of publications are available online in
various file formats, which can currently be downloaded free of charge.

Global Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other
technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be
an On Demand Business. They can help you integrate your high-speed networks, storage systems,
application servers, wireless protocols, and an array of platforms, middleware, and communications
software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

IBM xSeries® and BladeCenter® support services

Recommended core technical support:
When you buy IBM xSeries technology, include the support services you need  to help keep
both your hardware and software working for you, day after day, at peak performance. It's your
first step toward helping to protect your investment and sustain high levels of system availability.
We offer service-level and response-time options to fit your business needs. And we'll help you get
started with a core support package that includes:

Continuous system monitoring

Exclusive electronic monitoring that helps speed up problem solving with automated, early detection
of potential problems and system errors.

Hardware requirements

The TS1040 is designed for installation in the TS3500 Tape Library Model L53, D53, L52, D52,
L32, or D32. Up to 12 TS1040s can be installed in one of these frames (for a total of up to 192
Ultrium Tape Drives in a 16-frame library). The TS1040s can be installed and intermixed within the
same frame with other Ultrium 2 or 3 Tape Drives.

The TS1040 Model F4A has a 4-Gbps Fibre Channel interface that may attach in either Fabric
topology or Arbitrated Loop topology. An LTO Fibre Drive Mounting Kit feature (#1504 or #1514) is
required on a TS3500 Tape Library frame to install a TS1040. The TS1040 must be ordered separately,
and is designed for customer setup in the TS3500 Tape Library. When ordered with a new TS3500
(coming from the plant), one of the following feature numbers should be specified:

#9682 (3588 F4A Plant Install) should be specified on the TS1040, and the TS3500 Tape Library frame
into which it will be installed, if it is going to be shipped with the TS3500 Tape Library frame.

#9679 (Field Merge 3588 in 3584) should be specified on the TS1040 if it is going to be shipped for
installation into an already installed TS3500 Tape Library frame.

The TS1040 Tape Drive Model F4A is designed for customer setup. However, if the customer
desires assistance with the installation, the following feature can be ordered on the TS3500 frame
(one feature for each drive that is needed):

1678  3588 Drive Field Install Assist

Customer-owned TS1040 or 3588 Tape Drives, or TS1040 or 3588 Tape Drives, removed from a TS3500
library frame, can be installed in another TS3500 frame. A LTO Fibre Drive Mounting Kit feature
(#1514) is required for installing a TS1040 or 3588 Tape Drive in a drive slot in a TS3500 Tape
Library Model L53 or D53 frame. A LTO Fibre Drive Mounting Kit feature (#1504) is required for
installing a TS1040 or 3588 Tape Drive in a drive slot in a 3584 Model L32, D32, L52, or D52
frame.

Labeled or bulk quantities of LTO Ultrium cartridges can be ordered using machine type 3589 or
purchased through distributors. Refer to the
Supplies
section for additional information.

A TS1040 in the TS3500 Tape Library can be attached to IBM System i, IBM System p, IBM System
x, or IBM System z products, and Hewlett Packard, Sun, UNIX®, Linux, and Windows
servers that support Fibre Channel interfaces.

A current list of supported open system configurations for the TS1040 Tape Drive Model F4A is
available from the following Web site

Select the model, then "Interoperability Matrix", and view the "Supported
Servers and Operating Systems" for the product.

Cables:
Cables are required to attach tape drives in the TS3500 Tape Library to
each server connection (up to the number of tape drive attachments
installed). One or more of the following Fibre Channel cables should be
specified on the TS3500 frame.

Fibre Channel cables:
A Fibre Channel cable is required to attach a TS1040 in the TS3500 Tape
Library via the standard Fibre Channel patch panel in the TS3500 Tape
Library Model L23 or L53 to host Fibre Channel adapters, the IBM
2109 SAN Fibre Switch, or other Fibre Channel components. The cable can
be customer supplied, or ordered with the TS3500 Tape Library in the
lengths shown. The attaching Fibre Channel cable must be a 50.0/125
micrometer short wavelength fiber-optic cable for distances up to 500
meters. These tape drives come with LC Duplex connectors. One 2.0 meter
LC-LC Fibre Channel drive-to-patch panel cable is included with each
Fibre Mounting Kit (#1504 or #1514).

Features available for Fibre Channel cables, and their respective
lengths, are available on the TS3500 frame, with the following feature
numbers:

6005  5 m LC-LC Fibre Channel Cable

6013  13 m LC-LC Fibre Channel Cable

6025  25 m LC-LC Fibre Channel Cable

6061  61 m LC-LC Fibre Channel Cable

An interposer is available to connect a tape drive or server LC Duplex
adapter to a SC Duplex cable by ordering the Interposer SC-LC Fibre
feature (#5096).

Refer to the
Special Features
section of the
TS3500 or 3584 Tape Library Sales Manual
for detailed descriptions of these features.

Software requirements

The TS1040 in the TS3500 Tape Library is supported on the following operating systems at the minimum
levels indicated:

An update of the open systems device drivers can be obtained, via
anonymous FTP, from

ftp.software.ibm.com

Look under the directory storage/devdrvr.

Further information can be found in the
IBM Tape Device Driver Installation and User's Guide
(GC27-2130), also available at the above FTP site.

Tivoli® Storage Manager and other compatible software offerings provide
storage and tape management software for the TS3500 or 3584. Supporting
software and applications must be obtained separately from IBM, IBM
Business Partners, or ISVs. A list of compatible software is available
from your IBM representative or at

Select the model, then "Product Details," and "Independent Software
Vendor (ISV) matrix" for the product.

IBM continues to work together with ISVs to support the TS3500 Tape
Library. Individual application vendors should be contacted for specific
information and availability dates. Consult with ISV providers for their
support of mixed drive types and media types in the same logical library.

TS1040 Tape Drive and encryption

Support for the TS1040 Tape Drive in the TS3500 Tape Library is provided
in i5/OS, AIX®, HP-UX, Linux, Sun Solaris, and Microsoft Windows 2003
operating system environments. The installation of a TS1040
Model F4A Tape Drive with encryption may require code updates for
System p, System i, System x, and System z and supported open systems
device drivers or storage management software. Per the Solutions
Assurance Product Review (SAPR) Guide, the account team or Business
Partner should confirm that the customer checks the appropriate PSP
buckets for System z environments or the equivalent support levels
required for their particular software environment prior to the
installation of the TS1040 Tape Drive. A Solutions Assurance call is
required, at a minimum, for the installation of the first new TS1040 Tape
Drive in an account.

An update of the open systems device drivers can be obtained via
anonymous FTP from

ftp.software.ibm.com

Look under the directory storage/devdrvr.

Further information can be found in the
IBM Tape Device Driver Installation and User's Guide
(GC27-2130), also available at the above FTP site.

For details on supported software versions and release levels for the
TS1040 Tape Drive, as well as hardware support information, refer to the
following Web site

An Encryption Key Manager component available to the TS3500 Tape Library

A TS3500 Tape library

Library Managed Encryption of Windows servers is planned for
June 8, 2007.

To run the Encryption Key Manager component on Windows, the IBM
TotalStorage Productivity Center  Limited Edition (TPC-LE), licensed
program product 5608-VC6, is required and is planned for
July 6, 2007.

Compatibility:
The TS1040 Tape Drives can read and write LTO Ultrium 3 or 4 Data
Cartridges and can read LTO Ultrium 2 Data Cartridges. The LTO Ultrium
800 GB Data Cartridges can only be used on Ultrium 4 Tape Drives, such as
the TS1040 Tape Drive or 3588 Tape Drives.

The LTO Ultrium 800 GB Data Cartridges are physically the same size as
all previous LTO Ultrium Data Cartridges, and can, therefore, reside in
the same 3584 library frames as those cartridges.

The TS1040 Tape Drive and LTO Ultrium 4 cartridges can be resident in the
same TS3500 Tape Library with IBM LTO Ultrium 3 Tape Drives and
cartridges, IBM LTO Ultrium 2 Tape Drives and cartridges, or with TS1120
or 3592 Tape Drives and cartridges.

Limitations

Although the compression technology can increase the amount of data
stored on the media, the actual degree of compression achieved is highly
sensitive to the characteristics of the data being compressed.

Fibre Channel cable lengths are limited to 500 meters (1,650 ft).

Although multiple systems may be attached to a tape drive, the systems
cannot use the drive simultaneously.

Planning information

Customer responsibilities:
Physical planning is a customer responsibility. Detailed planning information is in the
IBM System Storage TS3500 Tape Library Introduction and Planning Guide
(GA32-0559). Current levels of the open systems device drivers should be obtained to ensure the
TS1040 Tape Drive Model F4A is supported.

Customers are responsible for obtaining the appropriate adapters, cables, and interposers (if
required) for system attachment. Customers are also responsible for ordering media.

Cable orders:
Cables are required to attach the TS1040 Tape Drive Model F4A in the TS3500 Tape Library
to each server connection (up to the number of tape drive attachments installed). Refer to
Cables
in the
Hardware requirements
section for a list of cables for the TS1040 Tape Drive.

Installability:
Installation time for the TS1040 Tape Drive Model F4A is approximately 0.5 to 0.7 hours.

Direct customer support:
Eligible customers can obtain installation and usage assistance through ASK Support using the
search word 3584, 3588, TS3500, or TS1040.

Security, auditability, and control

This product uses the security and auditability features of the host hardware, software, and
application software.

The customer is responsible for evaluation, selection, and implementation of security features,
administrative procedures, and appropriate controls in application systems and communications
facilities.

One year. IBM options or features initially installed in an IBM system carry the same warranty
period as the system. If installed after the initial system installation, they carry the balance of
the system warranty.

Warranty service

If required, IBM provides repair or exchange service depending on the types of warranty service
specified for the machine. IBM will attempt to resolve your problem over the telephone, or
electronically via an IBM Web site. You must follow the problem determination and resolution
procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is
subject to parts availability. If applicable to your product, parts considered customer replaceable
units (CRUs) will be provided as part of the machine's standard warranty service.

Service levels are response-time objectives and are not guaranteed. The specified level of warranty
service may not be available in all worldwide locations. Additional charges may apply outside IBM's
normal service area. Contact your local IBM representative or your reseller for country- and
location-specific information. This product is covered by the following types of service.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a
suitable working area to allow disassembly and reassembly of the IBM machine. The area must be
clean, well lit, and suitable for the purpose.

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard
disk drive), IBM may ship the CRU to you for you to install. CRU information and replacement
instructions are shipped with your machine and are available from IBM at any time on your request.

Based upon availability, CRUs will be shipped for next-business-day delivery. IBM specifies in the
materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When
return is required (1) return instructions and a container are shipped with the replacement CRU, and
(2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 30
days of your receipt of the replacement.

Non-IBM parts support

Warranty service

IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit
(FRU) part number label. These parts are to be serviced during the IBM machine warranty period.
IBM is covering the service on these selected non-IBM parts as an accommodation to their customers,
and normal warranty service procedures for the IBM machine apply.

Warranty service upgrades and maintenance service options

Warranty service upgrades

During the warranty period, warranty service upgrades provide an enhanced level of on-site service
for an additional charge. A warranty service upgrade must be purchased during the warranty period
and is for a fixed term (duration). It is not refundable or transferable and may not be prorated.
If required, IBM will provide the warranty service upgrade enhanced level of on-site service
acquired by the customer. Service levels are response-time objectives and are not guaranteed.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM
Web site. You must follow the problem determination and resolution procedures that IBM specifies.
Scheduling of service will depend upon the time of your call and is subject to parts availability.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a
suitable working area to allow disassembly and reassembly of the IBM machine. The area must be
clean, well lit, and suitable for the purpose. The following service selections are available as
warranty upgrades for your machine type:

24 hours per day, 7 days a week, 2-hour average response

CRUs may be provided as part of the machine's standard warranty CRU Service except that you may
install a CRU yourself or request IBM installation, at no additional charge, under one of the
On-site Service levels specified above. For additional information on the CRU service, refer to the
warranty information.

Maintenance Services

If required, IBM provides repair or exchange service depending on the types of maintenance service
specified for the machine. IBM will attempt to resolve your problem over the telephone or
electronically, via an IBM Web site. You must follow the problem determination and resolution
procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is
subject to parts availability. Service levels are response-time objectives and are not guaranteed.
The specified level of maintenance service may not be available in all worldwide locations.
Additional charges may apply outside IBM's normal service area. Contact your local IBM
representative or your reseller for country- and location-specific information. The following
service selections are available as maintenance options for your machine type.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a
suitable working area to allow disassembly and reassembly of the IBM machine. The area must be
clean, well lit, and suitable for the purpose.

If your problem can be resolved with a CRU (for example, a keyboard, mouse, speaker, memory, or hard
disk drive), and depending upon the maintenance service offerings in your geography, IBM will ship
the CRU to you for you to install. CRU information and replacement instructions are shipped with
your machine and are available from IBM upon your request.

Based upon availability, CRUs will be shipped for next-business-day delivery. IBM specifies, in the
materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When
return is required (1) return instructions and a container is shipped with the replacement CRU and
(2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 30
days of your receipt of the replacement.

CRUs may be provided as part of the machine's standard maintenance service except that you may
install a CRU yourself or request IBM installation, at no additional charge, under any of the
On-site Service levels specified above.

Non-IBM parts support

Under certain conditions, IBM repairs selected non-IBM parts, at no additional charge, for machines
that are covered under warranty service upgrades or maintenance services.

If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the
failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and
replace the failing part, at no additional charge. For all other non-IBM parts, customers are
responsible for sourcing the parts. Installation labor is provided at no additional charge, if the
machine is covered under a warranty service upgrade or a maintenance service.

Usage plan machine:
No

IBM hourly service rate classification:
Two. When a type of service involves the exchange of a machine part, the replacement may not
be new, but will be in good working order.

Field-installable features:
No

Model conversions:
No

Machine installation:
Customer setup. Customers are responsible for installation according to the instructions IBM
provides with the machine.

The prices provided in this announcement are suggested retail prices for the U.S. only and are
provided for your information only. Dealer prices may vary, and prices may also vary by country.
Prices are subject to change without notice. For additional information and current prices, contact
your local IBM representative.