Winners Frequently Asked Questions NZ

Have you received a document from Magnamail stating you’ve won a prize? Well the truth is... YOU ACTUALLY HAVE WON A PRIZE! We really do award all those lovely prizes in our draws. As an family owned and operated company, we make sure our draws adhere to all government regulations, and we publish the names of all major winners in The Sunday Star Times newspaper.

Your prize could be a cash cheque or ONE of the other prizes shown on your documents (you have not won all the prizes just one of them). And while you could be a cash winner, it is most likely you are the winner of the minor prize, you’ll find detailed in the terms and conditions. To claim your prize simply place an order with us, returning your specified document with your name and address details. Alternatively you can order by phone or claim your prize ordering online, make sure you enter your Claim Number and Media Code from your documents at the checkout.

We’ll then deliver your prize to you, it could be a big cash cheque – good luck!

Sometimes Magnamail has different prize draws and catalogues going out at the same time. This means that you could receive two or more different promotions and catalogues at the same time. If you wish to enter each prize draw, you must to respond as directed in each promotion, responding to one doesn’t mean you are entered into all the others.

Our prize draws are trade-promotions. So just like other companies use competitions and promotions to encourage business, we use our prize draws to attract your attention and encourage you to order from our latest catalogue. You risk nothing by ordering from us – your every purchase is backed by our 12-Month Satisfaction Guarantee: you must be completely satisfied with your order, or we will exchange it or give you a full refund of the unit price, no questions asked. In the unlikely event you receive a faulty product, we will happily exchange it or refund the unit price including postage and handling. Your prize will be yours to keep no matter what. Magnamail has practiced this policy for the over 20 years, and your 100% satisfaction will continue be our number one priority.

There is no minimum requirement you have to spend to claim your prize. Any order, even a small one, will claim what you have won. You may find on your documents that when you spend over $55 or $60 you will receive a free gift. This gift is separate to our prize draw and does not relate to claiming your prize.

You will receive an email from us approximately once every two weeks. It really does pay to receive our emails. Two of our $25,000 winners (Mr Webb and Mrs Brady) won by placing an order online. You can choose to receive your prize opportunities emailed directly from Magnamail.com. You’ll get FREE access to our latest draws mailed directly to your INBOX. Then, just a few clicks to enter, and it could be you next! To register for our prize emails fill out the 'Subscribe and Win' form on the home page or click here.

Occasionally we are able to offer you new products/services from other reputable direct marketing companies. To ensure privacy, the other company cannot record your name and address unless you respond to their offer. If in spite of this safeguard you do not want to receive information on special offers or products, please advise us by contacting us at Customer Service Centre our personal information will be managed by our Privacy Policy – WE RESPECT YOUR PRIVACY!

For full integrity and transparency surrounding our prize draws, they are conducted externally by an independent prize authority called Handling Matters.

Our prize draws are called pre-selected trade-promotions, where all prizes are assigned to claim numbers BEFORE any catalogues or prize documents are released. Have you received a unique claim number? You are the only person holding this number, no one else has received it. Further, one of the prizes shown on your documents has already been allocated to this number – to see which prize you’ve won, simply place an order with us. If you win a minor prize, it will be mailed to you with your order.

Even we don’t know who’s won the major prizes, that information is held in a security safe at Handling Matters. Once the promotion closes we check if the pre-selected major prize winners have placed an order. If they have, they are contacted to confirm they are the winner then a cheque or prize is promptly dispatched to them. If the major prizes are not won, all customers who have placed an order to claim their prize go into a Second Chance Draw for the unclaimed major prizes.

Many of our big cash winners have won through the Second Chance Draw, because the real winner who was issued the cash winning number didn’t respond. If you are holding a unique claim number, make sure you order to claim your prize – you could be the next big winner!

There are some further terms and conditions, you can find them for our latest draws by clicking here

At Magnamail we love making good folks like you big winners! But you might be wondering, why do we do this?

It’s to attract your attention to the fabulous deals, great specials, super selections and new innovations in our latest catalogues!

Our hard-working buyers have searched the globe to find the best deals on the newest, most ingenious merchandise. After we rigorously test the products to see if they meet our exacting quality standards, we then compile all our newest finds and savings together – along with some classic bestsellers – in our wonderful catalogues. So you can shop the world-over all while sitting snugly in your favourite armchair!

Shopping with us is also risk free. Our unconditional 12-Month Satisfaction Guarantee covers everything you order.

So if you are wondering whether to order and claim your prize, why not give us a go? You risk nothing and your prize will be yours to keep no matter what.

YES! With every new draw we really do have new cash winners. Our Prize Award Guarantee assures that every cash prize we’ve ever advertised has been awarded to the lucky winner. If you enter one of our prize draws, I can confirm, someone will win the advertised money – and there’s every chance it could be you!
To view our latest list of major prize winners please click here or see our prize award video here

To claim your prize or enter one of our exclusive draws you must respond as directed in the documents you have received. Usually this requires you to order, and you will find on your order form a list of easy order options. Whether you order by mail, phone or via the web, make sure you provide your contact details as well as your Claim Number and Media Code. You will find your Claim Number and Media Code printed on the documents you have received, usually at the top of your order form, or on the reverse of your order form. Alternatively if you are responding to an email, you will find the Claim Number and Media Code at the bottom of the email you’ve received.

We usually contact our major winners by phone. If you receive a call from us, we will tell you the prize you have won, confirm your details and confirm with you the items you ordered in order to win.
PLEASE NOTE: We would never ask for any payment or credit card numbers in order to award you your major prize. If you receive a call from someone claiming to be us asking for payment in order to receive a major prize please notify us directly at: 0800 170 270

No, it is not essential that you act in the “requested response time”. This is just the time limit we’d prefer you to act in to claim your prize. You see, early orders lets us know which products are selling the best, so we can make sure we don’t run out of stock of popular items. So by responding in the 7 or 14-day preferred time period, you’re actually doing us a favour, but it is not essential to claim your prize. However it is VITAL you respond to our competitions BEFORE the closing date of the promotion. You will find the closing dates in the terms and conditions printed on at the back of your catalogue, or CLICK HERE to view them online

It is our aim to deliver your prize in 21 days of you placing your order. Occasionally, due to overwhelming orders, we may be unable to meet this delivery aim. However, quality service is our number one priority and I assure you every effort will be made to deliver your prize in the 21-day period.

There is nothing we would like more then to make all our loyal customers big cash winners. Unfortunately, it is all in the luck of the draw. With thousands of orders each month only a lucky few can win the cash. But remember, you have to be in it to win it! One of our recent winners, Mrs D. Filmer, had been ordering and claiming her prize for 13 years. She had just about given up on winning the major prizes when her big windfall finally came in the form of a $20,000 cheque. See her surprise HERE

The answer is “YES” – you have definitely won one of the prizes shown on your scratch documents (you have not won all the prizes just one of them). And while your prize could be $25,000, it is more likely that you have won one of the minor prizes, as outlined in the terms and conditions you’ll find printed at the back of your catalogue. To claim your prize, simply place an order with us, returning your Prize Claim Form with your name and address details. Alternatively you can order by phone or claim your prize ordering online, make sure you enter your Claim Number and Media Code from your documents at the checkout. Good luck!

The draw is called a “pre-selected draw”, where all prizes are assigned to each individual scratch document BEFORE any catalogues and Scratch Cards are released. We individually code each Scratch Card with a “claim number” (separate to the Lucky Number), so each and every one is unique. We then allocate one of the prizes shown to that scratch document – to see which prize you’ve won, simply place an order with us.

If you win a minor prize, it will be mailed to you with your order. Even we don’t know which Scratch Cards have won the major prizes, that information is held in a security safe at our auditors. Once the promotion closes we check if the pre-selected major prize winners have placed an order. If they have, they are contacted to confirm they are the winner then a cheque or prize is promptly dispatched to them. If the major prizes are not won, all customers who have placed an order to claim their prize go into a Second Chance Draw for the unclaimed major prizes. Many of our big cash winners have won through the Second Chance Draw, because the real winner who was issued the cash winning Scratch Card didn’t respond. If you are holding a Scratch Card, make sure you order to claim your prize – you could be the next big winner! You’ll find the full terms and conditions of this draw printed in the back of your catalogue.

No, it is not essential that you act in the requested response time of 7 or 14 days. This is just the time limit we’d prefer you to act in to claim your prize. You see, early orders lets us know which products are selling the best, so we can make sure we don’t run out of stock of popular items. So by responding in the 7 or 14-day preferred time period, you’re actually doing us a favour, but it is not essential to claim your prize. However it is VITAL you respond to our competitions BEFORE the closing date of the promotion. You will find the closing dates in the terms and conditions printed on at the back of your catalogue, or CLICK HERE to view them online

YES! With every new draw we really do have new cash winners. Our Prize Award Guarantee assures that every cash prize we’ve ever advertised has been awarded to the lucky winner. If you enter one of our prize draws, I can confirm, someone will win the advertised cash prizes – and there’s every chance it could be you!

Just like our cash prizes, all major prizes advertised are awarded to lucky winners. If you enter one of our prize draws, I can confirm, someone will win the advertised major prizes – and there’s every chance it could be you!

Our prize draws are trade-promotions. So just like other companies use competitions and promotions to encourage business, we use our prize draws to attract your attention to the latest products in our catalogue and to encourage you to order. You risk nothing by ordering from us – your every purchase is backed by our 12-Month Satisfaction Guarantee: you, our valued customer, must be completely satisfied with your order. If you change your mind, we will exchange your purchase or give you a full refund of the unit price, no questions asked. In the unlikely event you receive a faulty product, we will happily exchange it or refund the unit price including postage and handling. Your prize will be yours to keep no matter what. Magnamail has practiced this policy for over 20 years, and your 100% satisfaction will continue be our number one priority.

There is no minimum requirement you have to spend to claim your prize. Any order, even a small one, will claim what you have won. You may find on your documents that when you spend over $55 or $60 you will receive a free gift. This gift is separate to our prize draw and does not relate to claiming your prize.