Norstar Mail - Locked out

I have forgotten my mailbox password:

If when trying to log into Norstar Mail (with Feature 983), you get an 'invalid
password' error because the correct password is forgotten or lost, it is possible to reset
the password to the system default (0000).

Each mailbox is assigned a maximum number of incorrect login attempts. When this number
is exceeded the account is 'locked-out' and may only be accessed again after the System
Coordinator has reset the password.

A forgotten password cannot be recovered.

Proceedure to reset Norstar Mail password:

Enter "Feature 985" on the phone, then set XXXX (something will appear).
At this point, hit 9 on the phone, and enter the password 73738767793 - this spells "resetsmpswd".
"RESET PSWD?" is displayed. Respond with "YES"

The password is now reset to the default: 0000.

Loging in:

Press "Feature 983". "LOG" appears on the screen.
Enter the default password for the system.