Frequently Asked Questions

Can I use my virtual phone number on my smartphone?
Yes, thanks to DataKnowl Endpoints you can make and receive calls on any device,
including iOS and Android smartphones.

Can I use my virtual phone number on my IP desk phone?
Yes, thanks to DataKnowl Endpoints you can make and receive calls on your SIP
desk phone.

Can I forward calls to another number?
Yes, with Call Forwarding, you can forward your phone calls to another phone number,
like your office or mobile number.

How much does it cost?
In DataKnowl, a Virtual Phone Number is a pay-as-you-go service. There are no required
up-front payments,
long-term commitments or minimum monthly fees.
Simple usage-based pricing means you don't get locked into big contracts. Only pay
for what you use.
You pay by the minute for DataKnowl Contact usage ($0.008/min) plus
telephony services.
Designed to get you the best affordable rates on the market.
Please consult the pricing page
for details.

Are there any charges for text to speech or IVR usage?
No, there are no other charges for text to speech or IVR usage.

Why DataKnowl ?

DataKnowl is the all-in-one intelligent Customer Service Platform (CSP) that combines a
full features Cloud Phone System, an omni-channel Cloud Contact Center, a simple and easy
to use Support Ticket System with powerful AI-based Self Service features.

Tons of features, at the best price on the market. DataKnowl is the perfect solution
for the growth of your business.

Take your brand image to the next level

A phone number with an IVR is a powerful tool for a large business that has many employees,
to direct calls to the the proper department or individual, without the expense of
a 24-hour human
intervention through receptionists. But a dedicated phone number with an IVR plays
a crucial role even
in a startup, with just one employee.

A personal mobile phone is often a sign of a startup that’s just taking off, and this
might send out the
wrong signals to customers. A dedicated phone number with IVR looks much more professional, provides a warm welcome,
and also helps build the company’s brand image.

Perhaps at the beginning, the different departments (Sales, Accounting, Customer Service)
extension numbers can be
directed to the same individual, but later, those different extension numbers can
be reassigned to go to independent
ones without having to change the front-facing part of the system.

Tons of advantages for your business

- Have a professional image, thanks to warm welcome and call routing based on real need and to the right person.

- Maintain a Single Point of Contact (SPOC). Customers have one number to call, without the nightmare of multiple
phone numbers to remember, difficult to know which of these numbers to call, and even
worse, mixing business and
personal numbers (for example to provide 24h support).

- Track all calls, including answered calls, routed calls missed and so on. You will have your phone
point of contact
always under control.

- Easily extend the IVR, add new routing options, change destination numbers, and lets evolve your system
in a transparent
way without impacting your customers. You are free to grow as you scale.

- Save money, with one system that have all your phone needs under control. No need of human receptionist
with huge
save on this expense.

- Build a complete Customer Service Platform with an IVR and dedicated phone numbers. Even if you don't
need the other features, they will be available when you need them, without changing
or extending your system.
DataKnowl grows with you, always in a easy manner.

With DataKnowl Contact you can have a dedicated phone number with IVR with ease and at an exceptional price !