Review:"Junk"
I installed a 40 gallon water heater less than 2 years ago and the pilot
will not stay lit. After finding out that I could not find any parts at
the local store I decided to call a plumber. After talking to three
different plumbers all telling me that they would have to order the
part from Whirlpool to fix the problem and it would probity fail again
in a year or two, their recommendation was to take the loss and replace
it with a different brand. I purchased a new Rheem water heater and
installed it yesterday. It is sad when a plumber thinks I should
replace it and not have him fix it! I will never purchase a Whirlpool
product again.

Date created: 2016-06-26Name: LindaLocation: Parkville, MD

Satisfaction Rating:

Very Unsatisfied

Review:"Crap"
Have had it 2 weeks. Today I went downstairs and my basement is flooded.
Naturally every f-n part is not under warranty. Never will I buy this
brand ever again.

Date created: 2016-06-10Name: Christine McKayLocation: Atlanta, GA

Satisfaction Rating:

Very Unsatisfied

Review:"Bad product - look for the YouTube video"
In 2013 installed an N30S61-303. Had to replace the gas valve under warranty a
2nd time. Labor costs to do this is high, I'm out $500 after paying
over a thousand. I think this product is a lemon, and if there is a
class action lawsuit, I want to participate.There was a YouTube video on
the problems with this model. You can't put it on the high range - it
breaks it. It is impossible to tell if the pilot is lit. You have to be
on your belly and crank your head - totally ridiculous. Wonder if the
plumber gets a kick back for installing it.

Date created: 2016-05-31Location: Melbourne , Fl

Satisfaction Rating:

Somewhat Satisfied

Review:"My new hot water heater"
We have had this hot water heater for roughly six months, we got it when our ten-year-old Bosch sprung a leak. I like the higher energy efficiency of the Whirlpool as well as the smaller container size (width) of this unit. It provides more usable space in the garage. It is very quiet as compared to our old unit and seems to produce the water faster at temperature. Unfortunately if I have to replace this unit I will need to get a bigger tank size, as the 50 gallons just doesn't seem to be enough . As an example: no one has used any hot water, going to take a bath, and halfway through the tub fill up the water is cool coming out of the faucet. While it most likely was my mistake when purchasing the unit, I was forced to work with the funding I had at the time. Thus the fifty gallon tank.
Now if I had to replace this unit I would go with the Whirlpool again as it was fairly easily to install (just heavy). I would, however, get a bigger tank which has a larger gallon capacity.

Date created: 2016-05-29Name: R CleggLocation: Rhode Island

Satisfaction Rating:

Very Unsatisfied

Review:"Be very aware"
My customer was told by a woman at customer service and some guy named
Mike D. at Whirlpool to get a plumber to evaluate his leaking water
heater after six years on a nine-year warranty. I found that the heater
was leaking from the inside of the tank and was told that I, after 30
years of being a plumber, did not know what I was talking about. I was
told that if the water is shut off to the tank and the tank stops
leaking the warranty is no good. I would not buy a Lowe's or Home
Depot heater if they were giving them away.

Date created: 2016-05-19Name: Jeff SmithLocation: Dover, OH

Satisfaction Rating:

Very Unsatisfied

Review:"Never buy Whirlpool, they are not helpful and do not stand behind products!"
We have had 2 80 gallon tanks in 2 years. I would never, ever recommend
this brand of tank, as the helpline does not want to reimburse any money
and all they give is lip service!

Date created: 2016-05-16Location: Graceville, Fl

Satisfaction Rating:

Neutral

Review:"water pump goes cold"
We have owned our water heater for about six months. I like that it is smaller and it fits nicely in our laundry room. I wish it heated water faster and lasted longer. With a family of five hot water goes rather quickly in our household. We can usually only do one load of laundry or take one to two showers before it goes cold. Also sometimes we have difficulties completing the dishes before running out of hot water. I have never had to repair it yet, thank goodness. I would buy the same brand again but maybe buy a larger model, or a wall mounted one. Depending on what my friend was looking for and their family size I would probably recommend it to my friend but I would also have to warn them of my discrepancies with this size and model. Overall I think this water heater was a good buy for the price.

Date created: 2016-05-13Name: BrandyLocation: Harrodsburg, KY

Satisfaction Rating:

Very Unsatisfied

Review:"Rip off!"
We purchased an energy efficient Whirlpool water heater. It is still
under warranty. We recently had an issue with a sensor. The sensor
malfunction has locked it down, no hot water for days. Basically all we
need to fix it is a new sensor. Conveniently the only way to get this
sensor is from the company. They demanded us to prove this water heater
was safe. It was inspected by our trusted plumber. He called them
himself as well. (They required it.) During 10 conversations with
Whirlpool each customer service rep told me different information, such
as cost of part & shipping. They had agreed to ship the sensor. I called
back with credit card info, then was told they could not send us a
sensor after all. The water heater was unsafe, and we needed to buy a
new one... 20 minutes before they were about to ship it! They had
several ridiculous excuses, resorted to lies and then requested pictures
of the water heater. I complied although I was loosing my cool by now.
After they received the pictures, they stated they couldn't see any
damage but still denied to let us buy the part. Of course they offered
to sell us a new water heater...this company is beyond corrupt. Hiding
behind safety guidelines to swindle the customer. This sensor is so
sensitive that a little dust or water can make it lock down your water
heater...then they deny the consumer the right to have it fixed. This
has got to be illegal. We will never spend a dime on these products
again. Warranties are useless, customer service is nonexistent, quality
is poor. Buyers beware! I don't want to see anyone have to go through
what we did. 5-13-16

Date created: 2016-05-13Location: Kingston, TN

Satisfaction Rating:

Very Satisfied

Review:"I have lived in my home for almost three years and I have never had a complaint about my water heater"
I have only lived in my current home for three years, but I know that the water heater is about six years old. I love that I have plenty of water pressure and that my water doesn't get too hot. My husband likes to take showers with only hot water, and it has never burnt him. I have little kids so it was important that we were able to adjust the temperature of our water heater. I love that I can take a long shower and not have to worry about my water getting cold. We can also use both showers at once with no problems. My water heater also reheats very quickly, and on hectic days that is truly a blessing. I have never had to replace my water heater but I am sure that when the time comes I will be looking for another Whirlpool. I would highly recommend this product to a friend. Five stars!

Date created: 2016-04-11Location: Thomasville, GA

Satisfaction Rating:

Very Satisfied

Review:"Whirlpool hot water heater"
I have owned this Whirlpool water heater for a year and a half now. We got it to replace a water heater that went bad from purchasing the house. The first thing that sticks out to me is the price. I am very budget conscious, and the price really worked for our budget. We were able to replace the water heater without dipping too far into our savings account. The water heater was easy to install and set up. We have a small family, so it nearly always provides hot water that we need for washing, showers, etc. If there would be any complaint it is that sometimes it will run low on hot water if we try to do too many things at once. We can usually avoid this by scheduling our use of hot water, and not run dishwasher or washing machine on hot cycle while trying to do night time routine (children's baths). I have not had to replace or repair anything so far. It has run without issue since we purchased it. I would buy this hot water heater again. We also purchased the hot water heater from Lowe's, and have a warranty covering any parts and labor for 3 years. This gave me peace of mind that I would not have to replace anything for the next 3 years out of pocket.

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