General Terms and Conditions & Privacy Policy

These terms and conditions apply to Bike Rehab Ltd and www.bikerehab.co.uk, registered offices Bike Rehab Ltd, Unit 7 Devonshire Business Park, 100 Wellington St, Sheffield, S1 4HX. These terms and conditions will be updated periodically. If you have any questions email: hello@bikerehab.co.uk

Company Number: 8723957

Vat Registration Number: 196963149

In these terms and conditions Bike Rehab Ltd will be referred to ‘the company’ or ‘us’. Any user of services provided by Bike Rehab Ltd is referred to as ‘customer ‘, ‘you’ or ‘your’.

Personal Data Collection and Use:

How we use your data

We only store data for the purposes that are agreed with you to let us provide you with the best possible bicycle service and retail experience that we can.

What data we process and how it is used

– We collect and store contact information and purchase data when you make a purchase in store or online. This data is used to fulfil your purchase and is stored to enable purchase history reference at a later date. Card data is not stored.

– We collect and store contact information from you when you fill out a website contact form or online booking. This data is used to fulfil and identify your enquiry or booking.

– We collect and store contact information when we provide you with a quote, or book in for any service work or place an order. This data is used to contact you with quotes, updates on any service or order, invoices/receipts and follow up to ensure that any service or products supplied are performing as expected. It is stored for a reasonable amount of time to allow for ease of reference when searching repeat customer details or retrieving service and purchase history.

– We collect and store data from this website as you browse. See website and cookie section below.

All this data is collected, processed and stored using:

- Lightspeed – Secure Ecom, EPOS and service management software used in store by Bike Rehab employees only. You can see the privacy policy here.

- Mailchimp – Email campaign management software to send marketing and bulk emails. You can see the privacy policy here.

Any information we process won’t be passed to any third party (not including the software providers listed above) without your express permission.

All data is stored for a reasonable amount of time for its use and purpose.

Emails and marketing

– We occasionally want to send you information and news about Bike Rehab Ltd or to advertise offers that may be of interest to you. We don’t do this without your express permission. You have to give consent in writing (by email or by subscribing to our mailing list) or verbally in store to receive these emails.

If at any point you have any questions about our privacy policy or the use of your data including requests to be removed please contact us at hello@bikerehab.co.uk. Or if you have previously opted-in to marketing and wish to opt-out, please contact us stating your wish to opt out.

Bike Storage, Repairs and Servicing work:

1.1 – All labour completed and components installed/supplied by Bike Rehab Ltd must be paid for in full using before leaving Bike Rehab Ltd Premises by the customer. Cash or debit/credit card payments must be made on collection of your bicycle / products. BACS payment is also available, funds must be transferred to Bike Rehab Ltd bank account (for details please contact via hello@bikerehab.co.uk) and receipt of funds must be confirmed by a member of staff before the goods or services will be released.

1.2 – All customers will be offered a receipt itemising labour, components, and a short description of any work completed.

1.3 – Bike Rehab Ltd employees will give you a written or verbal estimate for any work required after initial assessment of the bike at the company premises. No work will be completed until agreement of the initial estimate and assessment by the customer.

1.4 – If any further parts or labour are required after service or repair work has commenced you will be contacted for approval before any further work is undertaken. This may either be in writing or verbally.

1.5 – If work that has been estimated and previously agreed is then cancelled for any reason by Bike Rehab Ltd or ‘the customer’, Bike Rehab Ltd is not liable for the condition of the bike at the point of cancellation. Any further work required, requested by ‘the customer’ or suggested by Bike Rehab Ltd will be charged at the normal rate.

1.6 – Full hourly rate (currently £28 per hour) will be charged for every hour of service labour completed, even if the service work is not fully completed for any reason.

1.7 – If ‘the customer’ is not happy with any work completed by Bike Rehab Ltd, Bike Rehab Ltd must be notified within 24hrs of collection. Bike Rehab Ltd will then endeavour to rectify any issues, not including wear and tear or damage sustained since collection. Refunds are not available on service or repair labour.

1.8 – Bike Rehab Ltd accept no responsibility for any upgrades, alterations, adjustments, repairs or servicing carried out after one of our services/repairs.

1.9 – All bikes repaired and/or serviced are test ridden by the mechanic who carries out the work prior to collection/delivery by the customer.

1.10 – Bike Rehab Ltd reserves the right to refuse service when there is reasonable doubt about safety or compatibility of the bike or any supplied components.

1.11 – Bike Rehab Ltd do not use any used/second hand components for any service or repair including building wheels, with the exception of hubs and rims in good condition (to be deemed by a Bike Rehab Ltd member of staff).

1.12 – Bicycle Storage: We have very limited space to store completed workshop jobs and ask that all bicycles are collected on the agreed collection/completion date, unless otherwise agreed in writing.

1.13 – Bicycle Storage Costs: A £1 fee will be added to the bicycle service or repair total invoice per additional day the bicycle is stored with Bike Rehab Ltd after the agreed collection date, up to a maximum of 30 days.

1.14 – Uncollected Bicycles: All bicycles must be collected within 30 days of the service or repair completion date. Any bicycles left in storage after 30 days from the agreed completion date will be sold to recoup service costs or donated to a local charity for re-use or disposal.

1.15 – Any advice given by Bike Rehab Ltd or its employees during telephone conversations are based entirely upon information provided by ‘the customer’, therefore Bike Rehab Ltd accepts no responsibility for any loss, costs, injury or death as a result. Where advice is given after visual inspection by Bike Rehab Ltd or its employees such advice shall amount to an opinion only and we shall not accept liability for any inaccuracies therein.

General:

2.1 – Goods supplied are supplied only to correspond to the purpose for which goods of that kind are commonly supplied, and not for any alternative uses to which they may be put. We shall accept no liability for any failure of goods due to any such alternative use, amendment or modification.

2.2 – ‘The customer’ confirms that they shall comply with any and all rules relating to installation of the goods and fully accept that Bike Rehab Ltd shall not be liable for any loss which results from forced, misdirected, inappropriate or unqualified installation of any goods or not adequately maintained the goods.

2.3 – Any goods, or parts of them, that are modified or adapted by ‘the customer’ or any third party shall no longer be warranted by the manufacturer nor shall Bike Rehab Ltd be liable for any failures resulting from any such modification or adaptation.

2.4 – We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an event outside our control. An event outside our control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

2.5 – All of the products Bike Rehab Ltd sell come with a manufacturer guarantee. The length of guarantee period is determined by the product manufacturer. If you have any concerns as to the quality of a product bought from us, or wish to make a claim under a warranty or guarantee, please do contact us.

2.6 – If you are a consumer, a manufacturer’s guarantee is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

Maintenance Class Terms and Conditions

3.1 – All Maintenance Class bookings require full payment to be confirmed.

3.2 – Bookings are transferable or refundable up to 7 days before the event. After this time no refund or transfer will be given.

3.3 – Due to the hands on nature of the classes and potential safety issues, children under 16 years of age are not permitted.

3.4 – Bike Rehab Ltd and its employees reserve the right to decline anyone access to the event if they are deemed to be acting inappropriately or in an unsafe manner.

3.5 – Bike Rehab Ltd and its employees accept no responsibility for any personal belongings brought into the companies premises.

3.6 – Bike Rehab Ltd and it employees accept no responsibility for any injury caused by misuse of tools or equipment or not following correct supervision.

3.7 – Bike Rehab Ltd and its employees accept no responsibility for any injury caused by any work that is unsupervised outside of the class environment. If in doubt please seek professional advice.

Gift Voucher terms and conditions

4.1 – Our gift vouchers are represent pre-payment which may be used to pay for goods and services at Bike Rehab Ltd., Unit 7, Devonshire Business Park, 100 Wellington St, S1 4HX only. You are not permitted to use the gift voucher at other locations. The voucher is not designed to be used for mail order, telephone order, or Internet transactions.

4.2 – Our gift vouchers are not covered by the Payment Services Regulations 2009 or the Electronic Money Regulations 2011. The purchase of the voucher is the purchase of a means of payment, it is not a deposit. You will not earn interest on the balance of the voucher.

4.3 – Bike Rehab Ltd. reserves the right to alter or end this promotion at any time.

4.4 – Unused credit can be used to pay total or partial balance for items for sale at Bike Rehab Ltd. Unit 7, Devonshire Business Park, 100 Wellington St, S1 4HX.

4.5 – All vouchers must be used with 12 months of the issue date on the voucher. If no date is given then the expiry date is at the discretion of Bike Rehab Ltd. staff.

4.6 - Gift vouchers are non refundable or transferable.

Online Booking:

5.1 – All online bookings using the Bike Rehab Ltd website require full payment of booking deposit for a service slot to be confirmed.

5.2 – Online booking service slots are transferable or refundable up to 7 days before the selected service slot. After this time no refund or transfer will be given.

5.3 – We reserve the right to cancel or refuse service jobs booked in using the Online booking form. If your service slot is refused you by Bike Rehab Ltd you will be entitled to a full refund of your booking deposit.

5.4 – A full estimate and assessment of your bicycle will be completed on arrival in Bike Rehab’s premises by a staff member of Bike Rehab Ltd as stated in the bike storage, repairs and servicing work terms of service.

Website Terms and Conditions and Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

(1) What information do we collect?

We may collect, store and use the following kinds of personal data:

(a) information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views;

(c) information that you provide to us in the course of using our hosting and related services;

(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters; and

(e) any other information that you choose to send to us.

(2) Cookies

We use cookies on this website and some are required or the website will not work correctly. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may send you cookies which may be stored on by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes. We may also use that information to recognise your computer when you visit our website, store affiliate information, store items in the shopping cart to proceed to checkout and to personalise our website for you.

Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, including this one.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

(3) Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

(g) send you email notifications which you have specifically requested;

(h) send to you marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications to be sent by emailing us at hello@bikerehab.co.uk);

In addition, if you obtain a domain name registration your personal information will be published as part of the relevant WHOIS record.

(4) Other disclosures

Where you are a customer of ours and have breached our hosting agreement by using our services to host, store, send, relay or process spam, we may disclose to any established anti-spam organisation such details of your account as we consider reasonably necessary to enable such organisations to properly conduct their business (which may include your name, address, email address, telephone number and IP address).

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and

(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

(5) International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate from time to time.

If you are in the European Economic Area, information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area.

Personal information supplied to us for the purpose of an application for an SSL certificate or domain name registration will be passed on to to Enom Inc., which is based in the USA.

Where you register a domain name through us, your personal information forming part of a WHOIS record will be published on the internet and available around the world.

You expressly agree to all such transfers of your personal data.

(6) Security of your personal data

We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (firewall and password protected) servers. All financial information stored on our servers will be encrypted, and all electronic transactions between you and us will be encrypted using SSL technology.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in).

(7) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

We may also notify you of changes to our privacy policy by email.

(8) Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).

You may instruct us not to process your personal data for marketing purposes by email (to hello@bikerehab.co.uk)) at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)

(9) Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(10) Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

(11) Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to hello@bikerehab.co.uk.