AT&T

About AT&T

At AT&T, we’ve made it our mission to connect the world. And as an industry leader in telecommunications, high-speed Internet and pay TV, it takes a team of amazing innovators to make it possible.

That’s where you come in. From Technology to Call Center, Technicians to Sales, we have an opportunity to fit any skill. At every level, we’re working together to exceed the needs of today’s customers while creating solutions to tomorrow’s technological challenges. Seem big? It is – and we love it.

As a global company, we’re driving innovation in locations across the world – from Boston to Bangalore. Wherever people work, live or play, that’s where we need to be. So let’s do great things together. Start by visiting us at http://www.att.jobs/

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Job Category:

Retail

Country:

US

Approximate Salary:

Not Specified

Position Type:

Full Time

Store Manager I - Punxsutawney, PA

Store Manager - Punxsutawney $1000.00 Sign on Bonus!Payouts at 30 days and 6 months (subject to payback if 12 months of service is not met).

Join our AT&T family where innovation, collaboration, customer service and exciting entertainment products all come together! You’ll be leading a team of best-in-class salespeople who thrive in a collaborative culture to exceed sales targets, continuously earn JD Power’s top customer service ratings, develop our team, and work together to deliver exciting TV and mobility products to customers. Store Manager is responsible for store profitability, sales, customer experience and leading/supervising/coaching all sales associates. Qualified candidates will inspire and engage employees through motivation and leading by example. AT&T encourages community involvement- we look to our leaders to understand the communities and customers that they serve. We offer a rapid pace in an ever changing industry. Strategic thinkers that champion change will thrive in this sales-centric environment.

ROLES & RESPONSIBILITIES

Customer Experience and Sales

Fully accountable for store implementation of The AT&T Retail Promise

Fully accountable for execution of sales, service and customer experience initiatives in store

Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience

Ensure every seller follows the AT&T Retail Experience and executes on all 5 Key Behaviors at all times:

Consistently demonstrate excellent leadership and coaching skills

Create a work environment where motivated people can excel

Oversee Store floor experience – Act as Floor General

Own Customer Coordination,Welcome and Wait Time process

Support Team and assist with customer transactions

Coach and counsel personnel on “opportunities” with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance

Perform role plays with personnel on a regular basis to demonstrate “what right looks like”

Facilitate weekly personnel training/educational sessions

Monitor the Customer FeedbackTool on a daily basis

Resolve or escalate appropriately any billing or service issues

Employee Management and Development

Interview, hire and make necessary discipline decisions, including terminations, for store personnel

Inspire and engage employees by motivating team to succeed Lead by example

Develop employees for growth and promotion by delegating appropriate responsibilities and inspecting completion

Improve employee engagement throughout territory through appropriate behaviors and actions

Develop and execute individual development plans for store personnel

Observe and coach employees to provide feedback around sales technique effectiveness and providing excellent customer service

Conduct On The Spot (OTS) Coaching

Execute A & D process for direct reports

Ensure personnel adhere to the Code of Business Conduct and conduct investigations with HR as needed

Resolve quickly any Rep or Store level fraud issues communicated by ARSM, may involve working with Asset Protection and/or HQ Credit and Collections

Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximize

Ensure Fair Labor Standards Act (FLSA) compliance

Approve and communicate temporary assignments and overtime for floating personnel

Product Launches

Partner with Area Retail Sales Manager and other appropriate parties to successfully launch new products, services or processes

Actively inspect post-launch and drive improved results with best practices

Inspect that employees are properly trained on new products and promotions to sell with confidence