REMAN SERVICE LEVEL AGREEMENT

You can assign your ticket a priority according to the following scale:

Urgent: System issues have widespread impact and need to be resolved quickly. A critical issue typically suggests that business operations are halted.

High: System issues have localized impact, but operations within that area are halted.

Medium: System is operational and/or an acceptable workaround has been identified, but the issue must be resolved to return to normal business operations.

Low: Typically a support question or enhancement request.

Our SLA for incidents is as follows:

Level Seven will respond to every incident by close of business on the subsequent business day.

REMAN SUPPORT LIFECYCLE AGREEMENT

Level Seven will support its REMAN product for up to 2 years after the successor product (N+1) is released. Level Seven will continue to upgrade its REMAN product to support all newly released feature sets in Microsoft Dynamics NAV.

Choosing technologies to support your business should be reflective rather than a reflexive process. Level Seven offers valuable solutions for improved business management, manufacturing, finance, management, ERP, warehousing, EDI and document management.