How to add service desk admins

I am in the process of replacing our in house ticket system with KACE ServiceDesk and I am hitting a road block, does anyone know how to setup accounts to own tickets? I can't seem to find a check box or where to turn this on for our admins/helpdesk crew

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In KACE you use labels to define this. In the queue configuration you set an owners label and assign this label to the users that you want to own tickets in that queue. This allows you to specify who can be an owner in different queues. The same holds for submitters and approvers for queues.