Customer Support Specialist - English

Our client, a global leader in genomics – an industry at the intersection of biology and technology, is looking for an experienced Customer Support Specialist to join their team in Eindhoven.

The Customer Support Specialist will be taking the lead in driving continuous improvement regarding the customer experience and will be liaising with the sales and internal support functions to deliver best in class service to all customers.

Job Profile for Customer Support SpecialistResponsibilities will include but not be limited to:

Order entry for the company’s customers in EMEA and/or a specific region

Process credit and/or correction invoices

Responsible for assigning all incoming emails in the company’s global customer service inbox

Taking the lead to drive continuous improvement and safeguard best practice

Candidate Profile for Customer Support Specialist

Must be fluent in English, both written and spoken. Any additional language knowledge is a plus

Graduate (HBO) degree in relevant field or equivalent experience

Experience in customer support activities and responsibilities

Familiar with SAP from a business support perspective

Excellent communication skills

Demonstrated ability to independently solve problems and to work effectively in a team environment

Task oriented with good attention to detail

Genuine team player with strong relationship building skills

Creative and able to find innovative solutions to complex issues

What Our Client Offers

Chance to work in an international environment

Salary paid on a monthly basis

Great opportunity to work in a company with high tech technologies

A collaborate and supportive work environment in which you can actively develop your own skills and knowledge

Reference and diploma checks are a standard part of the Blue Lynx recruitment procedure. Candidates are requested to provide these details in their application.

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