Returns

If, for any reason, you are dissatisfied with your order, you can return them in an unused condition and in the original packaging within 14 days of delivery for a full refund of the cost of your goods.

Custom made/bespoke items and tartan fabric are excluded from the returns policy except for when a genuine defect has been identified.

Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.

Request an RMA

So our returns department can deal with your request promptly, please use the RMA system by clicking on the links below.

I did have to sew one side of the label on the back of one tie. The colors were not quite as bright as our old tie, but were ok. Everyone compliments my husband on his Lochcarron ties year round in Texas!