Certification at Work

Abstract:In 2009, General Electric Healthcare’s Information Technology business decided to undertake a training program based on ASQ’s certified software quality engineer (CSQE) process. Before they launched the program, they took several months to link organizational objectives and the goals and principles of the CSQE process. In 2010, GEHCIT held six five-day classes at five different locations. Trainees were selected from a wide variety of employee functions, and ten percent went on to take the CSQE program, with a 100 percent success rate. The training improved not only workforce skills but also quality management. Employees who underwent CSQE training immediately found applications in everyday …