Uptime won't activate

Hi! I can't get Uptime to activeate for this site in the Hub. I removed it and added it back in and verified that the site is not blocking any robots and is indeed public. But everytime I try to activate it tells me that the domain is not public. Can you let me know any other detail that I can look into or see if its a problem with my install? Thank you!

Comments 7

I can see that you have number of sites registered with your account, is this the only one having the issue or you're experiencing it on other sites as well?
If it's specific to one site can you tell me if that site is hosted on same server as some of the sites that are working fine?

The site reports as being hosted on "secureserver.net" host, which would mean that it's indeed GoDaddy's hosting (it's a hostname of one of their networks).

I checked the site again and I can see that all attempts to enable Uptime monitoring result in "status=500" attribute added to URL in browser, which suggests that there's been Internal Server 500 error triggered. However, there's no confirmation to this in browser console.

That being said, if it is indeed internal 500 error it would most likely be caused by one of these things:

- memory limits problems
- some sort of conflict with other plugin
- or there is in fact connection problem.

Therefore, I'd suggest following steps:

1. Try disabling all the security features in iThemes plugin first, just temporarily, to see if that's interfering; if it does, that would mean that one of the options there is blocking communication, so start enabling them one by one until you find it and we'll then look into it to see if we could override it somehow;

2. If disabling security features didn't work, try increasing your site's (WordPress) memory limit; currently PHP on your server is allowing up to 256M of memory while WordPress is still limited to only 40M; to fix that, add following line to the "wp-config.php" file of the site, above the /* That's all, stop editing */" line:

- then try enabling Uptime monitoring (from inside the site on "Hummingbird -> Uptime Monitoring" page) a few times
- download the "debug.log" file from /wp-content/ folder of your site and share it with us here.

Thanks for sending in the debug log, based on the information from there there's a 405 error, which means that the server is registering the request but it's blocking it.
That usually means that he server has disabled GET or HEAD methods, you can read more about that here https://developer.mozilla.org/en-US/docs/Web/HTTP/Status/405, or that there's something that filters incoming connections and they need to whitelist our requests.

In both cases you should get in touch with the host and they should be able to get more info from the server log about what's blocking the requests.
And you can also check with them if they can whitelist our user agent, WPMUDEV Uptime Monitor 4.0 (https://premium.wpmudev.org), and see if it works after that.

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