Prilock Security Training Blog

International Hotel Group Radisson Data Breach

There have been many data breaches attacking travelers. From Canda Air to British Airways to the latest and largest airline security breach, Cathay Pacific. Unfortunately, Radisson Hotel Group was impacted by a data breach, compromising their loyal customers.

The Breach

The Radisson Hotel Group has 1,400 hotels spread throughout 70 countries. Park Plaza, Country Inn & Suites, Park Inn, and the Radisson Collection are all a part of this hotel group. It was confirmed that a data breach occurred on September 11th but discovered on October 1st.

A “small” percentage of Radisson Reward members data was exposed. No payment information was compromised, although personal information was, such as:

Member name

Address (including country of residence)

Email address

Company name

Phone number

Radisson Rewards Member Number

Any frequent flyer numbers on file.

Travel history, previous hotel stays, and future reservation were not exposed either. Radisson Hotel Group sent out emails notifying to affected customers informing them of the data breach on October 30th and October 31st.

How Did This Happen?

It is still uncertain of how the data breach occurred, but one suspicion is that an unauthorized person may have infiltrated the system through the employee portal. Upon the discovery of the breach, Radisson Rewards said that it “immediately revoked access to the unauthorized person(s).”

“Radisson Rewards takes this incident very seriously and is conducting an ongoing extensive investigation into the incident to help prevent data privacy incidents from happening again in the future,” the company wrote in its official statement.

Who To Call For Assistance?

If you are Radisson Rewards member and you have questions about your account, you can call their official support numbers:

U.S. and Canada: +1 (888) 288-8889

Caribbean, Mexico, Central & South America: +1 (402) 501-5623

Europe, Middle East & Africa: +353-1-513-8383

Asia Pacific: +61-2-9320-4477

China: 400-1203-254

India: 1800-1080-321

Japan: 012-095-8514

Data Breach Protocol

Whenever a data breach occurs in any of the services you use, it’s important to take precautionary steps. Even though Radisson claims that the breach only affects a small number of its Rewards members, and it doesn’t impact banking information, it’s better to be safe than sorry.

Scammers will try to piggyback on data breaches like this. Beware of phishing scams and phone calls that pretend to be from Radisson Rewards. These are meant to deceive you and steal more of your personal information

Even though banking information is not involved, you should already be frequently checking your bank statements, looking for suspicious activity. If you see anything that seems strange, report it immediately to your bank. It’s the best way to keep your financial accounts safe.

It’s also a good time to audit your online accounts and passwords. This is especially true if you use the same credentials for multiple websites. Be sure to use a password manager for all your unique passwords for each account you make!

Lastly, if you think you are already compromised, put a credit freeze on your accounts as soon as you can.