I should have checked here first. Ordered a vm from bitcoinvps a few days ago, paid straight away and haven't heard anything. Invoice shows as being unpaid yet coins were transferred to bit-pay.com. Anyone had any luck contacting bit-pay? It was only just over 1 bitcoin but still annoying.

No answer from their phone number although I only tried option 1 (sales). Didn't want to give them any more money trying all 3 options (0870 is a premium rate number).

Bit-pay, their payment processor, got in touch with me to say they're looking into it. I requested they halt payments to this company. Unfortunately they're not able to refund me because they pass the payment on almost immediately.

We've still been unable to reach anyone from bitcoinvps. We have stopped processing payouts on their account until it can be cleared up. It's an odd situation for sure. I can't imagine there was an intention to scam people and they didn't have a huge amount of orders. It makes me wonder if something happened to the owner of the service.