Frequently Asked Questions

Q. How does the site work?

A. You can browse the site or use our search engine to find your desired products. You can then add them to your shopping bag and click on place order. You let us know your address, select a delivery time – and voila, you are done. A Chaldal representative will then deliver your order right to your home or office.

Q. How much do deliveries cost?

A. There is a BDT 10 delivery fee if the order value is BDT 300 or more. If the order value is less than BDT 300, we charge BDT 29 delivery fee.

Q. How can I contact you?

A. You can always call +880-188-1234-567 or mail us at support@chaldal.com.

Q. How long do the deliveries take?

A. We are serving with 1 Hour Delivery Service, to Uttara, Tongi, Mirpur, Cantonment, Banani, Banani DOHS, Gulshan, Baridhara, Baridhara DOHS, Badda, Mohakhali, Mohakhali DOHS, Khilgaon, Paltan, Motijheel, Banasree, Moghbazar, Malibag, Razarbag, Kallyanpur, Shyamoli, Paikpara, Pallabi and Mohammedpur. For the rest of the Dhaka city we are currently delivering within 4-7 hours timeframe. You can also specify a convenient time and we will send the products during that time.

Q. What are your delivery hours?

A. We deliver from 8 am to 10 pm every day. You can choose from available slots to find something that is convenient to you.

Q. How do I know when my order is here?

A. A Chaldal representative will call you as soon as they are at your house to let you know about your delivery.

A. We are currently serving all of Dhaka city, except certain parts of Old town.

Q. How do I refer a FnF?

A. To refer a friend or family go to https://chaldal.com/referral and submit their mobile number or email address. Your refered person will recieve a SMS or an email from us with a 50tk discount (for the orders over 500tk). Once they complete their first order with us you will recieve a 50tk credit in your account.

Q. I can’t find the product I am looking for. What do I do?

A. We are always open to new suggestions and will add an item to our inventory just for you. There is a "Product Request" feature that you can use to inform us your requirement. You can also call +880-188-1234-567 or mail us at support@chaldal.com to add an item to our inventory.

Q. My order is wrong. What do I do?

A. Immediately call +880-188-1234-567 and let us know the problem.

Q. What if the item is out of stock?

A. We hold our own inventory, so we rarely run of out stock. However, we will try our best to source what you need. If we cannot find it, we will call you and let you know what substitutes are available.

Q. What happens during a hartal?

A. We work during hartals. That’s how dedicated we are.

Q. Why should we buy from you when I have a store nearby?

A. Well, that is up to you but you can also be a couch potato like our founders and have your items delivered to your house for free. Our prices are sometimes lower than that of major superstores in the city. We also carry a larger variety than the average corner-store. So, there is really no reason to not buy from us.

Q. What about the prices?

A. Our prices are our own but we try our best to offer them to you at or below market prices. Our prices are the same as the local market and we are working hard to get them even lower! If you feel that any product is priced unfairly, please let us know.

Q. How do you deliver?

A. We use our own fleet to deliver. Our goal is to the products to your home in time.

Q. What is your policy on refunds?

A. You may get a refund within seven (7) days on unopened or spoilt packaged products. For diapers and perishable products, such as milk, fruits and fresh vegetables, we have a one (1) day return policy. We will not accept any diaper items as return if more than 20% of the pack has been used. We reserve the right to refuse refund. Please contact us at +880-188-1234-567 if you want to return an item.

Q. What is your discounting policy?

A. We try to provide the best deals in Dhaka and many of our products are already discounted below the maximum retail price (MRP). We also offer discount codes under special circumstances, which are applied on the MRP. On any given product, we can only apply one type of discount. We always consider the best discount available to the customer. For example: If the MRP of a product is Tk. 100 and our list price is Tk. 92 -- the product is already sold at a 8% discount. This means that if user applies a discount code for 5% discount, we will still consider the best discount available to the user and sell the product at Tk. 92.

Q. Can I order over the phone?

A. Absolutely. Our hotline is +880-188-1234-567.

Q. What about quality?

A. We try our best to source the best quality items for you but if you are dissatisfied, you can always send them back with the delivery person. If you forget to do that, you can call us within 3 days and we will replace the item for free.

Q. How are you sourcing your products?

A. We have deals with whole-sellers, manufacturers and importers. We only sell authentic products.

Q. Should I tip the delivery representative?

A. Tips are not required. But our delivery team members appreciate recognition for their hard work. Delivery representatives keep the entire tip amount.