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If you're a patient in longwood area it's ok but rooms very tired (almost as much as patient

Location is good across from hosp ; otherwise much better values ! Room didn't have tissues or hairdryer(asked for them said they'd bring it up & never didMy room didn't have microwave or frig like others have saidStaff was nice but really it's really tired and bathroom needed cleaning( wish I could give better review but can'tIt was $193 patient rate for really tired room (lumpy bed and even scratchy towels; so if you need to be in are , take a cab & go to other options!More

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Stayed: March 2014

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Ask Maproot about The Inn at Longwood Medical

Thank Maproot

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Gayle S, General Manager at The Inn at Longwood Medical, responded to this reviewResponded 31 March 2014

Thank you for posting a detailed review and for staying with us. Please accept my apologies regarding the condition of your guest room. Please contact me at bstigletes@innatlongwood.com if you have time to discuss further. Your rate of $193 appears to include taxes. We do offer medical rates starting at $169 plus tax and includes ,Wi-Fi , and continental breakfast for two . We offer these rates everyday no matter what unless we are sold out. Again please contact me if you wish and I can research the rate you received.Thank you and sorry to have disappointed you.RegardsBrian Stiglets

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

I stayed for a week here while my husband was undergoing major surgery at Beth Israel Deaconess. I can't say enough good things about my experience at your hotel. Every single Longwood staff member was kind, helpful empathetic, and took care of our every need. We wondered if your staff got special "empathy" training given your unique location in the hospital neighborhood, or whether you just hire great people. The restaurant staff at the Longwood Grille knew us by name in short order, so it was like going "home" to dinner each night. Had originally booked a room with two queens and a minifridge, but it was small so upgraded (just a bit) to a perfect large king room with a kitchenette. It was perfect solution for myself and two family members when we added a cot. Free parking was an added bonus.

Stayed: February 2014, travelled with family

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Ask judy0122 about The Inn at Longwood Medical

2 Thank judy0122

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Gayle S, General Manager at The Inn at Longwood Medical, responded to this reviewResponded 31 March 2014

Thank you for staying with us and thank you for posting a review. Very glad we were able to make you and your family comfortable during a challenging time for all of you. Regarding training, yes we do stress with all staff that our customers are usually going through difficult times and that we must do our best to accommodate all and not add to the burden they are under. Please let us know if you ever need anything in the future .thank youBrian Stiglets

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Needing to be at a major hospital in the Longwood Medical area in Boston in mid-February for tests in preparation for an upcoming minor surgical procedure (and where yet another major snowstorm was to hit the area that same day,) we made a reservation to stay over that evening. Sure enough, as we looked out the hospital's window that afternoon, the heavy snow had started. At the end of our tests, we simply walked across the street in the storm, and were welcomed by the same person who had taken our reservation on the phone, the night before (Eugene. He was very pleasant, and indeed had assigned a room with just what we requested. The room was very modern, clean and attractive, and we were glad that we chose to view the storm from our window, and watched others driving home on the 32" hi-def TV. Now ready to eat, we had to decide whether to eat in the hotel's restaurant (Longwood Grill,) or in the attached "Galleria." This food court, like in many shopping malls, included a McDonald's, a Dunkin Donuts, and many ethnic and specialty providers. We selected the hotels grill, and a very friendly hostess helped us in selecting a table in the lounge area, which was then serviced by the very efficient bartender. While waiting for our food to arrive, he brought us fresh hot bread and a tasty dipping oil. A nice touch! The featured burgers were cooked just as ordered, and the presentation was delightful. We returned for breakfast the next morning..., the menu was extensive, but the presentation and service was not quite as marvelous, and the poached eggs were overcooked..., still the overall stay was just what we had hoped for! A very pleasant experience, and we will definitely go back when we return for a slightly longer stay in the spring for another medical visit. And the desk clerk (Angel) was most helpful in making our reservation for next time, as we checked out. The hotel also has rooms suitable for extended stays, and the garage is in the building, although we hope it will stop snowing by Spring!

Room Tip: For a better view in midst of high hospital buildings, request a room on highest floor available!

Stayed: February 2014, travelled with family

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Ask JohnS41698 about The Inn at Longwood Medical

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Gayle S, General Manager at The Inn at Longwood Medical, responded to this reviewResponded 21 March 2014

Thank you for staying with us and thank you for posting such a thorough review. We are glad your stay was a good one and the staff made you fell welcome. Sorry about the poached eggs ,will let the chef know. Look forward to your next stay and glad you already mage your reservation. Please contact me at bstiglets@innatlongwood.com if I can ever be of further assistance.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

The management (Mr. Davies) and his staff were an absolute delight to work with. Mr. Davies handled my reservation for me and even honored an agreement made by a previous manager who was no longer working there. He was under no obligation to do so, but by honoring the manager's year old agreement, Mr. Davies went above and beyond to make me feel wanted and welcomed, far exceeding what I expected in terms of customer service.

Room Tip: When staying in Boston, especially in the Longwood medical area, don't overlook the Inn.

Stayed: March 2014, travelled on business

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Ask Dan M about The Inn at Longwood Medical

Thank Dan M

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Gayle S, General Manager at The Inn at Longwood Medical, responded to this reviewResponded 21 March 2014

Thank you for staying with us. Very pleased Bill was able to assist you and thank you for posting a review. We appreciate you taking the time to do so and again for staying with us.

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I highly recommend planning your next meeting or event at The Inn at Longwood Medical Center. The staff including the chef are fabulous with creativity of ideas for a special meeting or occassion! Excellent customer service!!!I can't wait to plan my next event! Thanks to the leadership of GM Brian and his absolutely amazing DOSM Gayle, raffle man Noah and creative Chef Dianna Ahern whatever you do will be a success for sure...go ahead give them a try! SH-D

Stayed: March 2014, travelled on business

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Ask Stephanie H about The Inn at Longwood Medical

Thank Stephanie H

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Gayle S, General Manager at The Inn at Longwood Medical, responded to this reviewResponded 11 March 2014

Thank you for attending our recent fundraiser in Longwood Hall .We appreciate your review and positive comments regarding the staff. Glad you could join us and enjoyed the event.Best Regards,Brian Stiglets

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I frequently accompany my daughter to her every other week treatments at the Dana Farber Cancer Institute. DFCI will at our request, help us find rooms at a local hotel at discounted rates and at the last treatment by chance, we stayed here. Our room was quite large and very clean and so convenient to our hospital needs. There was a greeting bag waiting for us with some goodies....water, iced tea, popcorn, etc. and a lovely note from the manager welcoming us and wishing my daughter the best with her treatments. We will certainly ask to be booked here again.

Stayed: February 2014, travelled on business

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Ask German-Slovak about The Inn at Longwood Medical

3 Thank German-Slovak

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Gayle S, General Manager at The Inn at Longwood Medical, responded to this reviewResponded 11 March 2014

Thank you for staying with and many thanks for posting a review about your experience.Best Regards,Brian Stiglets

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC