Have you received my returned items?

It may take up to 7 days for your returns to reach us – though usually they're credited within a couple of days.

If we have your email address on file we'll send you a confirmation once your returns have been received. You can also check online by clicking 'My Account', then 'Account Transactions', and of course they'll also be confirmed on your paper statement.

If you paid by card for your order, please allow a further 5 working days for your card to be credited.