NOTICE: Please follow the measurement instructions, and measure yourself carefully. Please tell us your exact measurement (Bust, Waist, Hips, Stature/Height), so that we can help to judge if the size fit for you.

Please use this chart as a general guide. If you are between sizes or need assistance selecting the proper size, please contact Customer Service by email

Shipping & Delivery

Payment Methods

PayPal is a secure and trusted payment processing service which allows you to shop online. PayPal can be used at Merpher.L to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

How Long Will It Take To Deliver?

Total delivery time is composed of two parts: processing time and actual shipping time.

Processing time refers to the time from when your payment is received to when we gather up all the items and pack them. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the major destination. Our processing takes 1-2 working days normally, while shipping time depends on the Shipping Method you choose.

Merpher.L offer Free Shipping for all products. Orders that less than 100 usd are sent via regular air mail post and registered airmail post. It takes about 7-15 business days to most places. Orders that more than 100 usd are sent via expedited shipping. It takes 3-8 business days.

Since all post offices that offer international airmail services do not guarantee delivery time for Airmail parcels, the delivery time is provided for reference only.

If you need expedited shipping for orders that less than 100 usd, please give us a message. Extra shipping service fee will be various according to the weight.

Expedited Shipping

For urgent orders, the Expedited Shipping option (which takes 3 to 8 business days) is the best choice at the moment. At the same time, we will process your orders in priority.

We choose EMS, UPS, FedEx, DHL, TNT, etc., the world's most famous and safest logistics as our express courier which will ensure your products shipped safely and fast.

Expedited Shipping is really fast and safe, and yet costs you more.

Return Policy

Online purchases require flexibility and support. Merpher.L understands that and wishes to create a satisfying and enjoyable shopping experience for you. The Return and Cancellation Policies below were written to accommodate customer’s needs and also to address the specific nature of our merchandise.

If you can’t find the answer to your questions about our Return and Cancellation Policies on this page, please feel free to visit our contact us page for customer service assistance.

1.General Return and Cancellation Policies

Return Policy

Our Customer Service representatives determine eligibility for refunds and exchanges once customers have contacted us and explained their reason for return. Returning packages without prior approval from Customer Service will halt or delay your return.

All returned items must be in brand-new condition, with no smell of perfume or any other trace of worn, unused and with original tags and packaging. Requests to return items due to quality issues, damage during shipping, color/style/size error must be accompanied by photos or other evidence that clearly shows the problem with the item received. We reserve the right to charge a handling fee on all items returned for other reasons.

Requesting Refunds or Exchanges:

Please be ready to provide:

1. Original order number

2. Reason for exchange

3. Photographs clearly showing the problem with the item

4. Requested replacement item’s name, number and color

5. Your shipping address and phone number

We offer 7days refund for most of the items and 30days for replacement for most of the items.

For all returns, please Login to My Orders and submit a return request form to Customer Service within 30 days of receiving your order. And Refund, please within 7 days.

Exceptions:

Within 30 days of receiving your order for all items with quality issues.

If we shipped you the wrong item: You have the option of

1) Exchanging it for the correct item

2) Returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back.

If we shipped you an item in the wrong color: You are eligible for a full refund. (Perceived color difference due to the display settings of your computer monitor are not grounds for a refund.).

If we shipped you a defective item: You are eligible for a refund or exchange depending on the item category.

If you aren’t satisfied with your purchase: You may be eligible for a return or exchange depending on your situation and the type of item involved.

Merpher.L will responsible for the shipping cost that returns for those with quality problem and our Error(wrong item/color/size).

For those return without the quality problem, Customer should take the shipping cost for the item return.

Cancellation Policy

Orders can be cancelled at no charge up until shipment

Orders that have already shipped cannot be cancelled and will be treated as returns.

Once the item has been shipped,it couldn't be cancelled.But just available for the return.

You can chose two options:

1.Reject the package when it arrived

2.Return with the RMA Number.The shipping cost should be responsible by the buyer.

Please see the Product-Specific policies for more details. To cancel an order, please Login to My Orders and request a cancellation.

Non-Returnable Items

The following items are non-returnable and we offer no refunds:

-Gift Cards

-Final Sale items

-Customized items

-Case Packs/Bulk Items: We will not accept partial case packs. You must return the product in the original shipping pack, with all Individual items unopened.

-Other select items, as noted on the product description page

2.How to exchange the item

For exchanges, there will be shipment charge. To return or exchange please contact us firstly, we will send you a Return Merchandise Authorization (RMA) number and instructions regarding how you return or exchange your item(s).

Any products that are not defective, incorrect or damaged during shipment, that are returned to Merpher.L with an approved RMA#, for whatever reason, where the initial shipping was paid for by Merpher.L will have the shipping charges deducted from the total return amount. Absolutely no returns will be accepted without RMA # and no replacements will be shipped without prior authorization of return. Any product send to Merpher.L without RMA will be refused and shipped back the customer at their expense. Returns without RMA# will not be accepted. No exceptions will be made.

1. Contact US to request for RMA# within 7 days of purchase.

2. RMA# is only valid for 14 days. We need to receive your return package within 14 days after RMA# is issued.

3. Clearly post RMA# on the outside of the shipment packaging.

4. The return items must be in "brand new" condition. Be careful of the packaging since most of our products are fragile. We will refuse all the damaged packages and no refund will be issued. Be sure to include the packing slip with your return, and wrap the package securely.

5. For security reasons unidentifiable packages will be refused.

We promise to process your request in a timely manner.

3.How to Return Faulty Goods

Before returning goods, please Contact US first to discuss the issues you are having. Most of the times we are able to sort out the problem by giving technical support, without you having to send anything back.

If there are irremediable defects with the devices, you can return them back to us for repair or replacement under our twelve months warranty. Please contact us, and we will offer you a RMA (e.g. RMA20110621A) and our return address, along with additional important instructions.

Generally we advise you to return faulty goods by sending them through the Post Office rather than using couriers like DHL, UPS, and TNT. Normally it will take 2 weeks to return goods to us by Post Office.

Note: If you purchased some products in our company, and did not receive the goods within 45 days(Start calculating from buy time ) Please contact our customer staff within two months (Start calculating from buy time),otherwise we might not accept this Case.