We use cookies to give you the best possible experience on our website. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them.

Appliance

Need appliance repair help? Ask a technician for answers ASAP

Connect one-on-one with {0} who will answer your question

By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them.

I have a GE side-by-side refrigerator model # GSS22JFMCWW.

Customer Question

I have a GE side-by-side...

I have a GE side-by-side refrigerator model # XXXXX It is leaking from the bottom on the freezer side. I shut off the water supply valve but it still leaks and I can’t identify the source of the leak. Could it be water from the defrost heater not evaporating? I even turned the refrigerator off for several hours and it still leaked. Any ideas???

ok thos is probably a defrost drain issue, is there a sheet of ice under the bottom drawer in the freezer?

Ask Your Own Appliance Question

Customer reply replied 9 years ago

No.

there was a lot of frost buildup in the freezer probably because the flapper on the ice dispenser doesn't completely close (which may be a separate issue??) and we defrosted it a couple of days ago and it started leaking shortly after that.

ok you have two problems, 1 the defrost drain is clogged I believe, this is located in the back of freezer behind the back panel in the middle blelow the coils, take hot water and pour it on the ice until its draining correctly, the other issue is the door shute flap, this is probably the issue with that, this is located behind the ice dispenser cover, which just pops off, and these get rusted and dont let the door shute close, this is common on these, hope my info helps thanks Bryan

Ask Your Own Appliance Question

Customer reply replied 9 years ago

OK. the back panel inside the freezer, correct? I replaced the defrost heater about 6 months ago and the coils were totally caked in ice. there's no ice buildup on the panel so the defrost heater should be working ok. So I guess we need to unload the freezer, shut down the refigerator, remove the panel, and go to work.

as for the flapper, I bought a new one from a local appliance parts store a couple of weeks ago. just the black round part for about $6 or $7. hope this is all that's needed for that.

below is a photo of the coils I took a few minutes ago. I assume the defrost drain is the copper tube at the bottom, directly below the defrost heater, even though is doesn't look like the image you sent. as you can see, the coils have a layer of frost on them but i'm told this is normal, correct?

well the hole is in the pan at the bottom part of the refrigerator not the coils the hole in the left corner of the picture, it doesnt look iced over though did you already clear this? the frost is normal, you may be getting this water because your door flap was open , let me know thanks Bryan

I have a Samsung side by side fridge-freezer. Model RST263TDWP serial JJ9Z4BBCB00086YThe ice maker is leaking. There is water flowing through it and dripping down into the lower part of the freezer. I… read more

my refrigerator bought 2 years ago with the ice maker (that we cut completely the wter arrival) is leaking it seems that the water get formed on the bottom of the fridge and after a while it leaks on … read more

We have a GE Profile Model 26 (Model #PFSF6PKXBWW) refrigerator with the freezer on the bottom. The ice maker is only making about 7 ice cubes per day and water is leaking down into the bottow of the … read more

my side by side GE freezer is leaking water from the door. we defroted everything incl. the coils under the rear panel, replaced the heater assmb. with thermo, replaced the defrost timer and poured ho… read more

ge monogram model General Electric ZISW42DYB Refrigerator side by side fridge does not cool. evaporator full of ice. What is the most likely problem: 1) defrost time, 2) defrost heater, or 3) heater t… read more

I have a GE Monogram ZIS non-dispensing unit with the evaporator above the freezer compartment. There's water leaking into the freezer compartment from the evaporator housing vents and freezing onto t… read more

I have a Sam-sung side by side refrigerator. It has one evaporator coil in the freezer side and one in the refrigerator side. In the freezer side is freezing good, but in the refrigerator side is not … read more

have samsung rs2534vq refridgerator side not working took out panel in refridge side because ice was buldging out from bottom by evaporator defrosted then turned on without panel installed . exposed e… read more

I own a Kenmore 106.59792990 Side by Side refrigerator. There is a water leak inside the freezer and it accumulates on the bottom of the freezer. I pulled the icemaker out and realigned it a number of… read more

I own a GE HOT POINT side x side refrigerator. The freezer side is ok, but the refrigerator side does not cool at all. No matter how high I turn the Thermostat. All my foods are going bad. What's the … read more

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.

JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.

I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Home Appliance Technician

1,708 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Home Appliance Technician

97,111 satisfied customers

11+ years being an appliance technician with factory training.

Kelly

Appliance Technician

23,367 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

Home Appliance Technician

3,018 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.