Microsoft® Outlook 2007 doesn't send and receive e-mails

What are the things to do when Microsoft Outlook 2007 doesn't send and receive e-mails?

Microsoft Outlook 2007 is one of the widely used e-mail clients from Microsoft. It is seen that Microsoft Outlook 2007 has got new user interface. Many additional features and benefits are also present in it when compared to the earlier versions of Microsoft Outlook. You could use this program as personal information manager. Before installing Microsoft Outlook 2007, you need to ensure that your system has got minimum requirements for Microsoft Outlook 2007. There need to be a memory of 256 MB and the processor used would be 500 MHz or higher. The operating systems which are compatible would include Windows Server 2003 having SP1, XP with SP2 and also the later versions.

Following are the tips to solve the issues with Microsoft Outlook 2007 when you are not able to send or receive e-mail messages:

Check for Internet connection

Set TCP/IP as default Internet protocol

Check antivirus program

Check for Internet connection

You would make sure that the system is connected to Internet. In order to test that, firstly take the Internet Explorer. In that you would type the address of a website. If no connection is there, you would get the network connection error. You would also try to run the Network Diagnostic tool. You could do this by clicking the option called Diagnose Connection Problems link. It would give the cause of issue and would try to solve that. If that does not solve the problem, you need to check the connections in modem, router and cable connections.

Set TCP/IP as default Internet protocol

It is seen that if you have not set TCP/IP as default protocol, you would not send and receive the e-mail messages. You need to click Run and type ncpa.cpl. This would open Network Connections. You would then right click connection and need to click Properties. Then in the General tab, you would make sure that the check box for Internet Protocol (TCP/IP) is selected. If not, you would click OK. Then you would click Yes, if you are prompted for a restart. Next you would use Microsoft Outlook to send the mail yourself. If you receive the mail the problem might be solved.

Check antivirus program

You need to check the antivirus program present in the system. You would then go to the Preferences tab. You would verify that program is not being configured to block outgoing or incoming e-mail. You would temporarily disable antivirus program in order to do the testing process. You would try to send e-mail. If you could, make sure that antivirus is making the issue. So you need to perform the reconfiguring of that software in order to accept the outgoing and incoming mail connections. You need to refer the manual of antivirus to do this.

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