welcome to nucapacha

welcome to nucapacha

About us

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Nucapacha is the best backpackers hostel in Guayaquil. Built in order to fit your needs and help you enjoy the hostel life while traveling. We provide affordable accommodation for backpackers and travelers who enjoy a chill, peaceful and cosy place to stay in while in the city chaos.

Rooms

We have private and shared facilities, suitable for couples, families and big groups. Our rooms are pretty basic but clean and comfortable. All of them are equipped with a fan and a small nightstand.
[Please note we do not have any rooms with a/c nor hot water]

Facilitites

Our facilities are designed to offer a friendly atmosphere where you will find it easy to create a community among travelers.

Guests can enjoy a sunny day on our pool while enjoying a drink or a piece of seasonal fruit from our own backyard or sharing a meal with fellow travelers.

Wireless

Pool

Dormis withLockers

Book Exchange

ComplimentaryBreakfast

TV Room

Maps

Laundry Service

Bar

Pick upService

Lugagge storage

Kitchen

Activities

Nucapacha is preparing different activities for you to get to know a side of Guayaquil that you did not know and become a real guayaco. Come join us on our tours, all of them guided in a fun and interactive way, by english-spanish speaking Guayaquileños!

We want you to live the city as locals do, and understand why we love it here.

Location

We are located on a peaceful street in Urdesa Central, one of the most popular and pleasant neighborhood in the city, with lots of restaurants and centrally located within the city. The best way to get to Nucapacha if you are new in the city is by taxi, is only 5-6km [15min] from either the bus terminal or airport. Once you arrive at the hostel, we will be more than happy to show you in a map where to take buses you will need to move around the city.

From the bus terminal: $4
From the airport: $5
We also offer pickup services for $10

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FREQUENTLY ASKED QUESTIONS

Besides this FAQ section, we invite you to read our T&Cs and groups guidelines. They exist to make sure that we start a relationship of mutual understanding and to make sure that Nucapacha is a safe, happy and welcoming place to stay. By confirming a reservation at Hostel Nucapacha, regardless if this sheet is signed, you are agreeing to all important points described.

Where is the hostel located? Is it close to the city center?

We are not in the center. We are located in Urdesa, this is 15 to 20 minutes away from what is known as the city center, [6km]. Due to the exorbitant growing of Guayaquil, Urdesa is the geographical center of the city and what you may know as the ‘centro’ would actually be the East. Urdesa is a beautiful upscale neighborhood that lies on the estuary side, in spite of the commercial activity on the main streets, the mayor has successfully achieved that the side streets remain a residential area. We are two blocks away from the main avenue Victor Emilio Estrada, where you can find many banks, restaurants, retail stores, bars, and office buildings.

How do I get from the bus terminal/airport to the hostel

Public transportation in Ecuador can be a little bit messy and although we are sure after a few days you’ll become an expert, we highly recommend that for getting here you take a taxi. It’s easier and safer is you are with all your bags. Check out the hostel location pages for directions.

Are you close to public transportation?

We are only 2 blocks away from one of the main avenues in the city were you can get access to a lot of buses that will drive you pretty much everywhere in the city.

Can I store my bags for a little while after check-out?

If you aren’t leaving the city until later in the day, you can leave your bag in the free luggage room and carry on exploring, you are welcome to hang around our facilities until 7pm. Please take this into consideration for booking your flight/bus.

Will my friends and I all be in the same room?

We do our very best to make sure you and your friends are all placed in the same room. However it also depends on our availability. If you wish to have a room for you and your friends we always recommend to book a private room instead of beds in the dorm.

What time is check-in and check-out?

Check in is from 2:00pm. Our Receptions are open 24/7, so if you’re arriving late, just let us know! If you arrive before 2:00pm [not before 8am], feel free to leave your bag in the free luggage room and get out and explore the city! Please keep in mind that, as a hostel, our rooms are rented by the night rather than the day, so 5:00am is still considered to be the previous night and you’ll be charge full price. If you are planing on arriving before 8am we recommend you to book the night before.
You’ll need to be packed up and out of your room by 12pm on the day that you’re leaving. Please drop your key back at Reception – other guests can use it after you!

Where can I park?

We have space for 2 cars in our building. [We do not offer parking for buses, please ensure that drivers are fully aware of this and have organised proper parking for buses prior to arrival]. If for some reason, both parking spots are taken, you can park in the street.

Can I bring alcohol into the hostel?

We are sorry but due to our license, we can not allowed our guests to bring alcohol inside our premises. You are welcome to buy it here or head down to one of the bars in the area. If you bring alcohol into the hostel, the alcohol will be confiscated and you’ll be fined. Your alcohol will be returned to you when you leave the hostel. For more information please visit our Terms and Conditions seccion.

Is breakfast included?

As a thank you for staying with us, a complimentary breakfast including toast, eggs, natural juice and fresh brew coffee is served from 7:30 to 10:00 am. Please note that this is not deducted from the price of the rooms if for some reason you do not take breakfast.

How do I cancel or amend my reservation?

If you’ve booked directly with us, you can cancel up to 24 hours before arrival without charge. See our Terms & Conditions for more information.

Do you accept pets?

YES! we love pets, we even have a dog on our own at the hostel. Just make sure you are booking a private room for you and your friend. Pets are not allowed in the dorms

Do you have a kitchen i can use?

For sure! Our guest kitchen is open from 11am to 10pm. It is equipped with an oven, gas stove, fridges and a selection of pots, pans and dishes for cooking. Please wash up your dishes after use, so that they are available for other guests.

TERMS & CONDITIONS - GROUP GUIDELINES

These T&Cs and groups guidelines exist to make sure that you and Nucapacha enter into a relationship of mutual understanding. We want to make sure we are a safe, happy and welcoming place to stay. By confirming a reservation at Hostel Nucapacha, regardless if this sheet is signed, you are agreeing to the following important points.

Arrivals and Departures

Check-in is after 2pm. If you arrive before then but not before 8am we have a handy luggage room – dump your bags and go explore!

For arrivals before 7am please book the night before. Our rooms are rented by the night rather than the day; meaning 5:00am is still considered to be the previous night and you’ll be charge full price.

Check-out is by 12pm so please make sure you have cleared the room by that time. Luggage storage (free until 7 p.m) can be arranged with reception. If you’re late to check out then you’ll be asked to pay for another night.

Once you have checkout, you are welcome to stay at the hostel only until 7 p.m

Bookings cannot be accepted from any person under the age of 18 unless they are accompanied by an adult (18 or over).

Guests who wish to bring their children under 18 years of age must book a private room.

Room allocation

If you’re travelling with friends or family, we’ll do our utmost to book you in a room together – but this can’t always be guaranteed. If you want to make sure that you aren’t separated from your group, we’d suggest booking a private room.

Please note that all our dorms are mixed.

Payment

Please be aware that we only accept credit card payments through a third party secure app which might have an extra charge.

The total price of your reservation may be charged in full on your credit card by Nucapacha Travel S.A any time after booking.

Cancellation and Refund Policy.

If you wish to cancel or amend your reservation to receive a full refund you will need to notify us by email at contact@nucapacha.com 24 hours in advance of your arrival date by 2.00pm. If you notify us any less than 24 hours before your arrival date, or in case of a no-show, you will not be entitled to a refund.

When booking more than 3 rooms, cancellation fee applies for cancellation made less than 72 hours prior to the arrival date.

If you arrive a day late (or before) without informing the hostel, we will try and find you a bed, but this may not be in the same room type booked and may incur extra charges.

Any payments made through a third party or an online travel agency will not be refunded by us. Please make sure you check their refund policies.

In the event of Force Majeure (governmental action, transportation interruption, acts of God…) affecting your booking, Nucapacha is unable to refund customers and we reserve the right to receive any outstanding payments in connection to your confirmed booking.

Room Key Cards

You’ll be given a key when you check-in for private rooms which gives you access your room. If you lose your key, it’s USD$10 for a replacement – so please keep it safe! Or better yet, leave them at the frontdesk when you are heading out.

Guest Behaviour

We strongly advocate respect for human rights, equal opportunities and integrity. We do not tolerate any form of verbal, physical abuse or sexual harassment. The comfort, safety and security of our guests is really important to us. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents will be asked to leave the premises and will not be given a refund. If any statement of sexual harrassment have been made on to you, we are also legally obligated to call the police.

Only registered guests are allowed within our premises. Visitors are only allowed in the reception area until 7pm. Please notify the reception if you are having a visitor before they arrive.

Smoking

Smoking is not permitted in closed areas. Any guest found smoking inside the rooms, outside of the designated areas, will be fined and asked to leave the premises immediately. A refund will not be issued for the stay.

We have smoke detectors in every room, law forbidens to manipule them. Please don't.

No Drugs

Drug use is illegal in Ecuador. Any guest found using drugs within the hostel will be fined and asked to leave the premises immediately. A refund will not be issued.

Alcohol consumption

We will not serve alcohol to anyone under the age of 18.

Due to our hostel license, guests cannot bring their own alcohol onto the premises.

If you are found entering the hostel with alcohol you will be charged a fee and all alcohol will be confiscated until you leave the building at checkout. Alcohol is available in the bar and can be consumed there and in the surrounding designated areas only.

Personal Property

Each pod bed (in dorm rooms) has a personal locker for valuables. It is a guest’s responsibility to ensure that personal belongings are secure at all times. Nucapacha hostels accept no liability for the loss, theft or damage to guests’ property, however sustained or caused. We strongly recommend guests bring a padlock to use on luggage.

Damage to Hostel Nucapacha’s Property

Guests will be expected to reimburse Nucapacha Hostel for any damage caused by inappropriate behaviour during their stay.

Your Information

Nucapacha Hostel will only store and use information you supply to us or which is supplied to us for the purposes of carrying out a contract with you, and to inform you of other services and offers which we make available from time to time. If you do not wish to receive such information please let us know by emailing us at: contact@nucapacha.com

Discretion

All bookings are subject to availability and Hostel Nucapacha reserves the right to decline any booking at its discretion.

ADDITIONAL INFORMATION FOR GROUPS

General

We accept groups with guests from the age of 12+.

A USD$100 [refundable] guarantee will be needed to time of check-in to make sure our T&C will be enforce by your group. Also for any damages that may be caused. It will be returned in full if it no inconvenience has been submitted.

We do not offer parking, please ensure that drivers are fully aware of this and have organised proper parking for buses prior to arrival. A copy of the rules can be sent at request, and will be provided on arrival.

Due to the layout of the buildings and the room types chosen, we can’t always accommodate groups on the same floor. We will, however, do our best to place them as close together as possible.

We must receive a list for each group at least 1 week prior arrival. This list must include the names of the guests dates of births and passport numbers.

We offer breakfast from 730am to 10am – as such it can get busy in the mornings! We work on a first come, first served basis, so please get in touch as soon as possible to get served. If your group is larger than 20pp and are leaving before 8:30 am please let us know in order to organize a packed breakfast as we won’t be able to serve your group with such a short time slot.

Arrival/departure

Check-in time is from 2.30pm.

Check-out is until 12 pm. If the rooms are not vacated by that time, a fine will be applied.

Groups are required to check-in and check-out all together. If this isn’t possible, please advise the Reservations Team in advance.

We offer free luggage storage before check-in and after check-out.

Reception is open 24/7 so there is always a member of the team to help you and your group with any questions / issues.

For arrivals before 7am please book the night before. Our rooms are rented by the night rather than the day; meaning 5:00 am is still considered to be the previous night and you’ll be charge full price.

We will accommodate the number of people in the room types pre-confirmed by you via email. If more people arrive, they will be asked to pay the available rate at check-in.

We are unable to check-in a group until the rules have been signed and the Group Deposit form has been filled in by the group leader.

In house

Due to our license, guests are not allowed to bring alcohol into the hostels or drink alcohol bought from outside. Please come and enjoy the bar (over 18’s only) if you’d like to drink. Any guests found with alcohol from elsewhere may be fined and all alcohol will be confiscated until you leave the building at checkout. The group loses it's deposit.

The comfort, safety and security of our guests is really important to us. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents will be asked to leave the hostel premises and will not be given a refund.

Guests are expected to respect other guests as well as staff, local residents and property. Only registered guests are allowed within our premises. Visitors are only allowed in the reception area until 7pm. Please notify the reception if you are having a visitor before they arrive.

Smoking inside the rooms is against the law. Any guest found smoking in the rooms will be fined USD$50.

Any guest found using drugs in the building will be fined USD$250 and asked to leave the premises immediately; no refund will be offered. Guests will be expected to reimburse Hostel Nucapacha for any damages caused by inappropriate behaviour during their stay.

Please make sure guests have adequate travel insurance. We can’t take responsibility for any lost or stolen property, nor accidents.

Cancellation policy

If only a portion of the beds are cancelled up to 15 days before the arrival date, 25% of the cost of the beds cancelled will be charged as a cancellation fee, and cannot be used against the remainder of the accommodation balance.

If you are booking within 15 days of your arrival date, no refund will be given for any cancellation or amendments, and you will loose the deposit payed.

In the event of Force Majeure (governmental action, transportation interruption, terrorist attack, acts of God…) affecting your booking, we reserve the right to receive any outstanding payments in connection to your confirmed booking.

Payment

50% non-refundable deposit to be paid within 10 days of confirming the booking.