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I once heard a quote from an inspirational business leader and creative designer, Matt Wright, which has really stuck with me: Some people talk the talk Some people walk the walk Some people do the do I’ve always been committed to “doing the do”. It’s no good me being invited in to a business to help if…

No matter when your business financial year begins and ends, December and January can be great months to reflect on the previous year, review results and help set the coming year’s objectives. A “lessons learned” review is a vital part of ongoing continuous improvement. It should seek to answer three main questions: How did you…

If you read my last article on why willingness to change is the key to business success, you should be feeling primed and ready to take action! I outlined how there are three broad stages in creating a willingness to change – understanding, accepting and desiring. It all sounds pretty simple so far. But how,…

Progress is impossible without change, and those who cannot change their minds cannot change anything. – George Bernard Shaw Why do you need change in your business? It’s nice to think that success in business comes down to nothing more than hard work. That’s simply not the case. The world we live in is forcing…

We’ve all heard the old adage ‘prevention is better than cure’. It’s usually used in relation to our health. But it can just as easily be applied to the health of your business. Surely it’s better to treat those niggling issues before they become bigger problems that are going to be much more difficult, and…

Recently, I experienced first-hand both ends of the customer service spectrum. I had a wonderful experience at a local Indian restaurant where the hospitality was first class. In contrast, I was on the receiving end of some particularly poor customer service at a main car dealership in Norwich. Whilst I’ll certainly be returning to the…

My background is in lean manufacturing and supporting organisations on their growth journey. One of the most important aspects of that work is making sure that businesses have the right people in the right place at the right time. It’s not just having the right people “at the top” that makes a business successful. It…

I’m very proud to be part of a new initiative, The People Kit. We’re a group of experts from different professions who’ve banded together to provide a kind of one-stop support service for local businesses in Norfolk. The support we can provide ranges from HR and legal advice to web development, apprenticeships and, of course,…

When starting a new business venture, a key success factor to establish is your value proposition. It’s also helpful for existing business owners to revisit their value proposition from time to time to help continued business growth. But what is a value proposition, and how should you go about writing one? What is a value…

Turning your dreams into reality... Are you in the driving seat and clear on your organisation direction? Do you have a plan? Defining, measuring and creating a realistic plan combined with energy, passion and courage should help ensure that you are sharing future success. This is why both me and Peter created new business ventures....