Beyond the 5 day limit still no MAC

Good Evening, I am trying to migrate from PN to BT and requested a MAC key on 3:08pm, Friday 21 Nov 2014 (per my Question #95015373)Please note, I have still not received the MAC key from PN which places PN in breach of ofcom regs for supply of the key.I have initiated the migration with BT Could a PN customer service person please look into this as i do not wish to receive a transfer charge on account closure.Thank you.

Re: Beyond the 5 day limit still no MAC

If you reply to a ticket, it gets put to the bottom of the queue again - your best bet is to phone cancellations as above and ask for one there and then if possible.Fingers crossed you get it sorted soon - PN don't do this kind of thing maliciously but sometimes things do get overlooked