How It Works

GENERAL INFORMATION

1
. What is CaregiverAsia?

Welcome to CaregiverAsia. We are here to help you find qualified, dependable, and professional care for you and your loved ones. We are a home care specialist headquartered in Singapore since 2015, delivering care through our award-winning online care marketplace - www.caregiverasia.com. Besides Singapore, we also have operations in Malaysia and the USA.

CaregiverAsia gives instant relief to people facing care emergencies by allowing them to search and book for respite, step-down and home care in a transparent and affordable manner. Through a simple search on our website, you would be able to access the profiles of multiple Caregivers registered with us. You can search for care via pricing, care specialisation and availability. Booking confirmations are instantaneous and can be done anytime through our online realtime calendar system or via our 24 hour hotline at +65 6258 6683.

CaregiverAsia’s community of Caregivers are proud freelancers (and if you are one, we want you in our community!). In order to be listed with us, we go through careful screening to make sure that each Caregiver has the necessary training/experience and the mandatory licenses to carry out their care services. There is an opt-in process to have their backgrounds checked with a third party specialist. We believe in transparancy, and along with the Caregivers' profiles, you will be able to see open reviews of their previous care sessions. We standby our mark of quality, and services booked through our platform are insured up to SGD100,000 per case.

We invite you to explore our services at www.caregiverasia.com or join our community on www.facebook.com/CaregiverAsia.

2
. How is CaregiverAsia different from a traditional provider?

Unlike most traditional providers, our community of Caregivers are predominantly freelancers who have the necessary training/experience and mandatory licenses to provide care services. By offering this new model of community home care, our 5,000 (and counting) freelance community augments the current pool of Caregivers available to provide the care that we need in the face of a medical emergency, post injury recuperation post or helping an elderly loved one age-in-place gracefully.

CaregiverAsia does not employ our Caregivers directly. Instead, we allow Careseekers to choose and hire the services of the Caregiver directly, with the same quality safety nets, insurance protection and buyer-seller legal agreements offered by traditional providers. By booking only the hours you require, and allowing Caregivers to practice on their own terms as freelancers, both parties benefit by building long-term relationships.

We believe in empowering our Caregivers with a viable livelihood through Caregiving, and as such, we do not impose any charges on our Caregivers. For the Careseeker, we add a booking charge to the total bill, paid by the Careseeker, to cover the cost of administration.

3
. What does it mean to be a Caregiver in CaregiverAsia?

Our community of Caregivers are proud, passionate, independent healthcare and home care practitioners who provide direct care to Careseekers. They come from all walks of life, and we have doctors, nurses, therapists, counsellors, babysitters, care companions, medical escorts, and confinement nannies listing their services with us.

Through our care marketplace, www.caregiverasia.com, we provide a platform for our freelance Caregivers to broadcast their services to people and families in need of their care services.

4
. How does CaregiverAsia work?

CaregiverAsia was conceived by Careseekers for people like you and me when it comes to finding care easily and in a timely fashion. The heart of CaregiverAsia is our online marketplace, www.caregiverasia.com, which connects our large and growing community of freelance Caregivers with families in need of medical and home care.

Everyone is free to browse for Caregivers and services on our website. In order to make a booking or sign up as a Caregiver, you will need to create an account with us. This is to ensure the continued safety of our Caregiving ecosystem. Simply sign up with your LinkedIn, Facebook, Google+ accounts, or complete an online registration form with your email address.

For Careseekers, you can start booking services online upon successful creation of an account. Once you have found a care service you would like to book, you can check the Caregiver’s availability from the online calendar system. Drag-and-select the hours you need, click “Book Now”, follow the prompts and pay via your credit card or eNets and that’s it! Your service is confirmed, and your Caregiver will turn up at the appointed time. Finally, CaregiverAsia offers an open rating system so you can rate your Caregiver and if you like them - have them back again.

If you are unable to find a care service or suitable time schedule of your chosen Caregiver, our 24 hour Care Line at +65 6258 6683 is always ready to provide a helping hand. If you are uncertain about a service or using our website, you can also contact us on the Livechat button on the website.

Please refer to the frequently asked questions and step-by-step guide below to find out more from a Careseeker's perspective.

For Caregivers, you can start posting your services upon successful creation of an account. Please refer to the frequently asked questions and step-by-step guide below to find out more from a Caregiver's perspective.

5
. Is it safe?

Your safety and those in our community are our top priorities. We understand that it is often a stressful decision when choosing a Caregiver, as attending to a medical emergency or care needs of a loved one is one of the most vulnerable situations. We have put in various checks to ensure the safety of our community, so please bear with us on this rather lengthy explanation of what we do!

We prioritise our safety measures into three major areas:

1. Ensuring Proper Caregiver Qualifications

CaregiverAsia prides itself on being able to offer a comprehensive range of care services, from medical and nursing services to personal care services, and to baby and child care services. As such, our Caregivers come from all professional backgrounds, and we classify our Caregivers into two broad categories when assessing the neccesary qualifications/experience and mandatory licenses they need to have before providing their services to you.

In the first group are Caregivers who freelance as Doctors, Registered Nurses, Allied Health Professionals (includes Physiotherapists, Occupational Therapists, Speech Therapists and Dieticians) and Traditional Chinese Medicine (TCM Practitioners). By law, to practice in such professions, these professionals must be licensed by their professional bodies and councils, and in Singapore, these are governed by the state, under the Singapore Ministry of Health. Caregivers who list themselves on our platform as providers of these services, will need to submit their licenses to us for verfication before their listings can be approved.

In the second group are Caregivers who practice in care areas which have no formal licensing bodies, and these include Counsellors, Chiropractors, Nurse Aides, Care Companions, Baby Sitters, Confinement Nannies and Medical Escorts. In such cases, we will verify their qualifications via a range of documentations, including educational certifications, training certifications and memberships in corresponding Professional Associations if applicable.

All Caregivers are also encouraged to take on our Foundational Caregiving Online Training Programme, co-designed with NTUC Learning Hub, before they start taking on Caregiving duties. This covers the foundation of Hand Hygiene, Grooming and Communications Skills necessary for home Caregivers. For Caregivers who have completed this training programme with us, a training badge will be turned on in their profiles.

2. Legal & Insurance Safety Nets for Care Services

Booking and purchasing a service on our website or through our Care Line, automatically enters you into a binding service agreement with the Caregiver, and this, together with the website’s Terms of Service, covers the four bases in a Contract for Service Agreement which includes:

a. Scope of Service

b. Service Variation(s)

c. Payment Terms

d. Dispute Resolution

Having a formal Contract for Service Agreement in place, allows for clarity and transparency for both parties (Caregiver and Careseeker), especially for important activities like caring and looking after a loved one.

In addition to this, all cases booked through our Website and Care Line, are covered by insurance, which covers the Caregiver for the following unfortunate situations:

a. Medical Malpractice

b. Professional Liability

c. Loss of Documents

d. Breach of Confidentiality

3. Backgrounds of Caregivers

CaregiverAsia only works with Caregivers who are Singaporeans and Singapore Permanent Residents.

Complementing our in-house interview and screening process, we also work with Avvanz*, a third party background check company to offer opt-in background screenings for Caregivers across 4,000 global databases. These databases are the same as those being used by global enforcement agencies to check for criminality, financial embarrassment and terrorism alerts. Caregivers who have cleared the background check will have a badge turned on in their profiles. Caregivers who fail the background check will not be allowed to list their services with us.

* Avvanz, is a Singapore-headquartered company of more than 150 employees with global presence in Asia, North America and Europe.

Besides these pre-service safety nets, we also invite Careseekers to review the services of our Caregivers online. This encourages a spirit of transparency and service excellence in our community.

6
. What services do Caregivers provide?

Caregivers on our platform provide a wide range of services, including general home care, home nursing care, confinement and babysitting services, home therapy services and respite care etc.

General Home Care

Our experienced caregivers will come to your home to help your loved ones and elderly in your family with daily activities and improve their personal well-being.

Home Nursing Care

Our home nurses will provide your loved ones and elderly with the same nursing procedures you would receive in a nursing care facility or hospital, all from the comfort of your own home.

Confinement and Babysitting Services

These are care services for mums-to-be, new mums and newborns. They include confinement nanny services, pregnancy massages, post-pregnancy massages, baby massages, babysitting and caring for children with special needs.

Home Therapy Services

Home therapy helps to facilitate the recovery for the elderly so that they can return to their previous activities. Care services include physiotherapy, occupational therapy as well as speech therapy.

Respite Care

We are your reliable back up plan for when your helper needs a break. We can provide a qualified professional as soon as possible if your helper is unavailable or sick, or is having a day off, or on holidays.

This is ideal for last minute staffing requests. To find out more, visit our Caregiver Recruitment website.

FOR CARESEEKERS

1
. Why should I use CaregiverAsia?

We understand your needs and are here for you when you are faced with a medical or home emergency. Our priority is to provide instant relief by allowing you to search and book for respite, step-down and at-home care in a transparent and affordable manner.

- PRICE - CaregiverAsia offers one of the most affordable, qualified Caregiver selections on the market

- CONVENIENCE - You can decide when to book a care service and the length of care service

- SAFETY - You are protected by all the mandatory safeguards, plus by using our review system, you can be sure that your experience of service is known to all

- IMMEDIATE - You can book an 'on demand' service and avoid being on long waiting lists

2
. How do I start using CaregiverAsia?

CaregiverAsia was built by Careseekers for Careseekers like you and me. As such, we have made the platform simple to understand and easy to use.

Start with these 10 easy steps or view our video for the step-by-step guide.

1. Enter "www.caregiverasia.com" in your web browser.

2. Sign-up or login if you already have an account with us.

3. To sign-up, click on "Register" and select the "Careseeker" option. Alternatively, you can sign-up with Facebook, Google+ or Linkedin.

4. Fill in your particulars and details in the registration form. An email will be sent to you for verification.

5. Use the search bar or select from the listed categories to find a care service that meets your needs.

6. Scroll through the Caregiver profiles and review their rates, photos, reviews and ratings.

7. Once you have chosen a suitable Caregiver, drag-and-drop your booking on the calendar in the green availability slots. Manually adjust the dates and timings if necessary.

8. Once confirmed, click on "Pay Now" to proceed.

9. Enter your details and service venue.

10. Pay now by adding a credit/debit card.

If you need assistance, please contact us via the Zendesk Chat or Call Centre at +65 6258 6683 and our team will be more than happy to help.

3
. What are the charges for care services?

Signing up on CaregiverAsia is free! Caregivers on the platform set their own hourly rates, which are displayed on their profiles. We advise you to discuss and agree to the rates and schedules with your selected Caregiver before making a booking.

In addition to the Caregiver's service charge, there is a booking charge for each service booked.

Booking charges for phone bookings:

- Service commences more than 24 hours after time of payment: 15% of total service charge (e.g. If total service charge is $100 - you will pay $115)

- Service commences less than 24 hours after time of payment: 20% of total service charge (e.g. If total service charge is $100 - you will pay $120)

Booking charges for phone bookings:

- Service commences more than 24 hours after time of payment: 9% of total service charge (e.g. If total service charge is $100 - you will pay $109)

- Service commences less than 24 hours after time of payment: 20% of total service charge (e.g. If total service charge is $100 - you will pay $120)

4
. Is there any government subsidy?

We always do our best to meet the needs of all our Careseekers like you. Except for certain trainings, you would not be able to apply government subsidies for services booked on our platform. However, subsidies are available depending on the means-testing result under the AIC financial assistance scheme. Find out if you are eligible for government subsidy here: https://www.silverpages.sg/tools/self-assessment-tools.

5
. What is the nationality of the Caregivers on CaregiverAsia website?

Our Caregivers are local Singaporeans and Singaporean PRs as we see the importance for our Caregivers to communicate and understand the local practices.

6
. When can I request for a Caregiver?

Booking can be done 24 hours, 7 days a week via our website or Call Centre at +65 6258 6683.

7
. What is the minimum duration I can hire a Caregiver for?

Our freelance Caregivers are given the freedom to stipulate their schedules, work hours and minimum service periods. As a reference, the length of care service is between 45 mins for a home physiotherapist, 12 hours for a home nurse shift to 28 days for confinement nanny. If a different duration or customised care is required, please contact our Call Centre at +65 6258 6683 and we will help you make the necessary arrangements.

8
. Can I engage my Caregiver privately?

CaregiverAsia insures you and the Caregiver only for the care services booked, scheduled and paid via our platform and Call Centre. Using our platform also ensures that the Caregiver has the necessary qualifications, licenses and/or background checks to perform their services. Booking the care via our online platform implies that there is a service contract created between the Caregiver and Careseeker, which outlines the service scope, payment terms, service variation and conflict resolution.

9
. What should I do when the Caregiver's calendar is not updated or the timeslot I required is not available?

Our Caregiver may have forgotten to update their availability. Please reach out to our Call Centre at +65 6258 6683 so that we can contact the Caregiver on your behalf.

If your preferred Caregiver is unavailable, our Call Centre team will help you search for another Caregiver. Not to worry! All Caregivers on our platform are suitably qualified and we have about 5000 freelance Caregivers on our database. Try out another Caregiver and you might end up with another favourite!

10
. If I already have my own Caregiver, can I sign them up?

Yes! If you already know a Caregiver whom you would like to hire, you can ask them to sign up with CaregiverAsia and it is completely free.

They will need to go through our regular onboarding process, and you can hire them through the platform once they have been approved.

11
. Can I book care services for someone else?

Yes, you can sign up with their name, phone number and address, instead of your own. In this way, we will be able to see their details and be able to call them directly if there are any issues.

Alternatively, you may sign up with your own personal details and specify in the booking details that the care is for your parents, aged XX, the type of support they require and you may also include their contact number. Caregivers will receive this information and will know to expect a different person other than the account holder.

12
. Some caregivers have badges on their profiles. What do these badges mean?

Besides creating an easy-to-use platform, we also want to support our Caregivers along their freelance caregiving journey.

Caregiver Achievement Badge was initiated to allow Caregivers to earn badges in order to increase their visibility and their chances of getting jobs. The badges can be classified into the following:

1. Background Check Badge

The Caregiver has passed our background check and is definitely safe to have in your home, taking care of you and your loved ones.

The Caregiver has passed the Caregiver Awareness Course by NTUC Learning Hub and passed with flying colours.

13
. How will I know if a freelance Caregiver has undergone any relevant training?

Under each Caregiver’s profile, you may view their qualifications under “certifications and licenses” and “training courses completed through CaregiverAsia”. Caregivers will also be awarded with training badges, upon completion of training courses, under our training accreditation program.

There are 4 tiers of training badges in order of achievement: Bronze, Silver, Gold and Platinum . These badges will be displayed on Caregivers’ profiles if applicable.

The Bronze badge is awarded when a Caregiver has achieved 1-5 training points as part of our training accreditation program. The purpose of such trainings is to equip Caregivers with basic knowledge and skills needed to deliver certain caregiving services.

The Silver badge is awarded to a Caregiver who has achieved 6-10 training points by completing intermediary training sessions, as part of our training accreditation program. The purpose of such trainings is to equip Caregivers with intermediary knowledge and skills needed to deliver certain caregiving services.

The Gold badge is awarded to a Caregiver who has achieved 11-20 training points by completing advanced training sessions, as part of our training accreditation program. The purpose of such trainings is to equip Caregivers with advanced knowledge and skills needed to deliver certain caregiving services.

The Platinum badge is awarded to a Caregiver who has achieved a distinguished status in our training accreditation program by completing a series of training sessions and accumulating more than 20 training points. Platinum badge is the highest tier of achievement in the training accreditation program and the Caregiver is highly commendable, in his/her constant efforts in skills upgrading, with an objective to deliver high quality caregiving services.

In addition to the 4 badges mentioned above, we are also rewarding the following badges to our Caregivers to encourage continuous upgrading:

This badge is awarded to a Caregiver who has completed training(s) in BCLS (Basic Cardiac Life Support), CPR and/or AED courses.

This badge is awarded to a Caregiver who is current in Caregiving know-how by attending at least one training in the last 12 months.

14
. How do I make payment?

The primary payment method is via your registered credit card. If the Caregiver stays beyond the initial duration booked, additional charges will be added accordingly and it will be charged to your registered credit card.

CaregiverAsia does not store your credit card information.

Alternatively, you may also make the payment via bank transfer.

15
. I booked a care service but I am not sure if the payment went through. What should I do?

You will receive an email notification upon booking and successful payment. If you do not receive the confirmation email within 1 hour, please contact our Call Centre at +65 6258 6683.

16
. Can I cancel my booking?

We have a 48-hour cancellation policy which means any service cancelled within 48 hours of the service commencement is non-refundable. This is due to the fact that many of our Caregivers provide services that require up-front preparation, purchasing of consumables or pre-work to ensure quality of service. We will however, provide a refund in the event of death.

If the notice for cancellation is given more than 48 hours prior to the service commencement, the full amount of service charge will be refunded to you.

Please note that the booking charges are non-refundable.

17
. What happens if the Caregiver cancels on me?

Contact our Call Centre at +65 6258 6683 immediately and we will help you find another Caregiver. We strongly discourage our Caregivers to cancel bookings without a legitimate reason and Caregivers with a continuous record of cancellation will be removed from our website. Please provide feedback to us by contacting our Call Centre at +65 6258 6683 or email us at enquiry@caregiverasia.com.

18
. Are the Caregivers covered by insurance?

Yes! CaregiverAsia partners with Great Eastern to cover all our Caregivers with Personal Indemnity (Medical Malpractice) Insurance. This insurance is underwritten by Great Eastern General Insurance Limited and distributed by CaregiverAsia to registered Caregivers for all their cases booked through CaregiverAsia.

This is a form of liability insurance that protects individual Caregivers from legal liability arising out of a claim made against them by their client for rendering of, or failure to render, medical services which results in bodily injury, sickness, illness, mental injury or death of the client.

The Policy covers against legal liability for any claim for compensation, as well as costs and expenses incurred in the defence or settlement of these claims, in the following areas:

• Libel and Slander

• Breach of Confidentiality

• Loss of Documents

• Coroner’s Enquiries

• Emergency First Aid

• Estate & Legal Representative

19
. How can I lodge a complaint or provide a feedback?

We value your feedback as it assists us in improving ourselves to serve you better. Please get in touch with us at +65 6258 6683 to provide your feedback or email us at enquiry@caregiverasia.com.

FOR CAREGIVERS

1
. Who can become a freelance Caregiver?

Anyone can be a freelance caregiver as long as you are providing a service which you have confidence in and joining is free!

If your practice is governed by a professional body such as Doctors, Registered Nurses, Allied Health Professionals (includes Physiotherapists, Occupational Therapists, Speech Therapists and Dieticians) and Traditional Chinese Medicine (TCM Practitioners), you would need to ensure that you have a valid license before you post your service on our website.

Simply head to our "Become a Caregiver" page or watch the video below for a step-by-step guide on how to sign up.

2
. Why should I sign up to be a freelance Caregiver?

If you like to be your own boss and set your own working hours, CaregiverAsia provides you the perfect platform to do so as we allow you to...

Find rewarding work

Manage your caregiving services and choose your clients easily. You keep everything you earn and there are no agency fees!

Dynamic calendar system with drag-and-select function that allows you to manage and consolidate all your availability in one place.

Get secured payments

You get paid within 3 working days after the service is rendered.

3
. Does CaregiverAsia provide any trainings for freelancers?

Yes. CaregiverAsia has a comprehensive list of training courses, and a training accreditation program. We strongly encourage our freelancers to continuously upgrade themselves with new skills to improve their chances of employment.

Caregiving courses, workshops and training will further empower you as a freelance Caregiver. You will also be awarded training badges on your profile upon completion of any courses, workshops and trainings signed up with us.

CaregiverAsia partners with NTUC Learning Hub, Singapore Nurses Association, Allium Healthcare, Singapore Spa Institute, Kenko Academy etc., to offer training courses ranging from a few hours to a full day. Some of these training programmes are developed under the Singapore Workforce Skills Qualifications (WSQ) system which are based on skills and competencies validated by employers, unions and professional bodies. Course fees of training programmes developed under WSQ system can be offset with Skillsfuture credits.

Please click here for a list of trainings provided by CaregiverAsia and our business partners. You may sign up for these courses through our E-store . If you have any queries on these courses or are unable to find the course on the e-Shop, please contact us at +65 6258 6683.

Upon completion of training courses under CaregiverAsia training accreditation program, Caregivers will be awarded with training badges and these will be displayed on the profiles.

There are 4 tiers of training badges in order of achievement: Bronze, Silver, Gold and Platinum

The Bronze badge is awarded when a Caregiver has achieved 1-5 training points as part of our training accreditation program. The purpose of such trainings is to equip Caregivers with basic knowledge and skills needed to deliver certain caregiving services.

The Silver badge is awarded to a Caregiver who has achieved 6-10 training points by completing intermediary training sessions, as part of our training accreditation program. The purpose of such trainings is to equip Caregivers with intermediary knowledge and skills needed to deliver certain caregiving services.

The Gold badge is awarded to a Caregiver who has achieved 11-20 training points by completing advanced training sessions, as part of our training accreditation program. The purpose of such trainings is to equip Caregivers with advanced knowledge and skills needed to deliver certain caregiving services.

The Platinum badge is awarded to a Caregiver who has achieved a distinguished status in our training accreditation program by completing a series of training sessions and accumulating more than 20 training points. Platinum badge is the highest tier of achievement in the training accreditation program and the Caregiver is highly commendable, in his/her constant efforts in skills upgrading, with an objective to deliver high quality caregiving services.

Upon completion of training courses*, Caregivers must inform CaregiverAsia by email (enquiry@caregiverasia.com), attaching a certificate of completion where applicable. CaregiverAsia will update the Caregiver’s training record within 3 working days.

* For talks and courses conducted by CaregiverAsia and NTUC LearningHub – Online Caregiving Course modules, CaregiverAsia will keep track and update Caregivers’ training records upon completion. When in doubt, feel free to call at +65 6258 6683 and we will check for you.

In addition to the 4 badges mentioned above, we are also rewarding the following badges to our Caregivers to encourage continuous upgrading:

This badge is awarded to a Caregiver who has completed training(s) in BCLS (Basic Cardiac Life Support), CPR and/or AED courses.

This badge is awarded to a Caregiver who is current in Caregiving know-how by attending at least one training in the last 12 months.

4
. How do I register myself with caregiverasia.com?

We aim to create an easy-to-use platform so that you can spend less time on administrative tasks and focus on what you love to do most, caregiving!

Start with these 8 easy steps!

1. Enter "www.caregiverasia.com" in your web browser.

2. Sign-up or login if you already have an account with us. (Alternatively, you can sign-up with Facebook, Google+ or Linkedin)

3. To sign-up, click on "Register" and select the "Caregiver" option.

4. Fill in your particulars and details in the form and complete the registration form. An email will be sent to you to verify your account.

5. Access the dashboard under "My Account".

6. Create and post a service on the dashboard.

7. Select and drag on the calendar for your available timings.

8. Voila! Careseekers can now find your posted services on the website.

5
. Can I sign up if I am a foreigner?

Thank you for your interest! We only accept online registrations from Singaporeans and Singapore Permanent Residents currently. We welcome you to join our community and receive the latest updates and announcements at www.facebook.com/CaregiverAsia.

6
. How much does it cost to post a service?

Absolutely nothing and we plan to keep it this way!

7
. How much am I paid?

CaregiverAsia gives you the chance to be your own boss. Therefore, you have are the freedom to stipulate your schedules, working hours and hourly rates.

Since you are not an employee of CaregiverAsia, you will have to bear full responsibility for any personal and/or any other taxes and/or fees payable as mandated by law to the relevant authorities. CaregiverAsia does not make and shall not be liable for any CPF contributions whatsoever.

8
. What should I write on my profile and when I am posting a service?

You may write about your job experience which is relevant to the service that you are providing. You may also include other information such as your personality and clients’ experiences with you to highlight your strengths. Please be as specific and accurate as possible when writing your profile and not to over promise on the service(s) to be provided.

Need help? We offer professional profile writing services and photo-taking to save you the hassle! Contact us at +65 6258 6683 to find out more!

You may also learn more and sign up at: http://info.caregiverasia.com/caregiver-support-services-starter-kit-launch-2018

9
. Is it compulsory to upload my profile photo?

It is not compulsory to upload your photo but it is advisable to do so because it will increase your chances of being booked.

If you do not have an existing photo, we offer professional photo-taking service to help you stand out from the crowd with high quality profile picture! Contact us at +65 6258 6683 to find out more! You may also learn more and sign up at: http://info.caregiverasia.com/caregiver-support-services-starter-kit-launch-2018

10
. How will I be notified if I have a booking?

You will be notified of a successful booking via email. For urgent cases we may contact you directly via phone.

11
. What happens if a Careseeker cancels the booking?

We have a 48-hour cancellation policy. This means that if a Careseeker cancels the service request more than 48 hours prior to the service commencement, the full amount of service charge will be refunded to the Careseeker and you will be notified accordingly.

If a Careseeker cancels a service request within 48 hours of the service commencement, the service charge will not be refunded to the Careseeker and CaregiverAsia will arrange for payment to the Caregiver after 3 business days.

12
. What happens if I need to cancel a booking?

We strongly discourage cancelling a booking unless it is absolutely unavoidable. Please be reminded that the available timings on your profile is a commitment you have made to our Careseekers. Breaking this commitment may lead to unfavourable reviews and your profile will be removed from the website if there is a pattern of cancellations.

13
. If I do not feel comfortable in taking up certain cases that has been assigned to me, can I choose not to accept?

Under such circumstances, please contact us immediately at +65 6258 6683 as we need to inform the Careseeker and source for a replacement Caregiver.

14
. When will I be paid?

Once the service has been completed, we will make the full payment to you 3 business days later. This is to ensure that the Careseeker is completely satisfied with the service they had received and also allow time to resolve any disputes.

We will also require your bank account details for us to transfer the payment directly to your account. We will contact you to obtain this information shortly after you have completed your registration.

15
. What if I do not receive my payment after 3 business days?

Don't panic! Contact our Call Centre at +65 6258 6683 and we will find out what happened!

16
. Do I need insurance as a freelancer?

Freelancers are not employees of any company and it is important to have an insurance coverage which covers amongst others, medical malpractice, professional indemnity, loss of documents and breach of professional confidentiality.

CaregiverAsia partners with Great Eastern to offer a professional indemnity insurance which is a form of a liability insurance that protects Caregivers like you from liability associated with wrongful practices. It provides coverage from any claims made against Caregivers from Careseekers, as well as expenses incurred in the defence of settling the legal issue.

The Policy covers against legal liability for any claim for compensation, as well as costs and expenses incurred in the defence or settlement of these claims, in the following areas:

• Libel and Slander

• Breach of Confidentiality

• Loss of Documents

• Coroner’s Enquiries

• Emergency First Aid

• Estate & Legal Representative

CaregiverAsia is committed to providing the fullest support to freelance caregivers. Financial safety nets, such as this insurance Policy, will allow our freelance Caregivers to practice their trade with peace of mind.

We understand that the nature of a caregiver’s job often requires close proximity and physical contact with the careseeker. Disputes and differences over how care should be provided do happen sometimes and this Policy will protect our Caregivers from legal liability if any.

17
. What is the coverage of the Great Eastern Professional Indemnity Insurance distributed by CaregiverAsia and how do I purchase it?

All registered freelance Caregivers, with the exception of Medical Doctors, are automatically covered under this Policy up to a maximum of S$500 for one claim per year, for cases booked through CaregiverAsia.

You may increase your policy coverage up to a maximum amount of S$100,000 (for one claim per year) by purchasing any one of the following packages:

If you have previously completed our First Advantage or Avvanz backgrounds checks, please contact us at +65 6258 6683 and our customer service team will assist you.

These packages are available only to freelance Caregivers registered with CaregiverAsia. Please visit our E-store. Upon successful payment, an email confirmation will be sent to you, at your registered email address with CaregiverAsia, with more information of the Policy coverage as well as details of the claim process.

What should I do if I need to make a claim?We want you to know you are not alone should any situation arise. Please call CaregiverAsia’s 24-hour hotline at +65 6258 6683 immediately if you know of any issues that could have occurred and we will advise you on the next steps.

FOR CORPORATE

1
. What kind of services does CaregiverAsia provide for corporate bodies?