Patient Satisfaction Survey

Patient Satisfaction Survey

At Commonwealth Endoscopy Center we strive to provide the patient with the finest outpatient endoscopy care available. As part of this commitment to quality care, the management of Commonwealth Endoscopy Center has implemented a Patient Satisfaction Survey. We wish to thank all of the patients who took the time and effort to fill out and return our lengthy post-visit questionnaire.

This information is reviewed by our Medical Director and our Quality Improvement Committee on a regular basis. Our high marks are an indicator of the level of service we provide our patients. With your input and constructive criticism, we can continue to work to maintain and exceed the highest industry standards for outpatient care. Thanks for your input!

Summary of 49,000 patient responses through September 2014.

Overall Satisfaction with Commonwealth Endoscopy Center

99% of patients were very satisfied with their overall experience at CEC

98% of patients appreciated the convenience of having their procedure performed at CEC

97% of patients were very satisfied with the comfort of CEC

99% of patients were very satisfied with the courteousness of telephone calls

99% of patients would definitely use CEC again

99% of patients would definitely recommend CEC to others

Quality of Staffing at Commonwealth Endoscopy Center

99% of patients experienced a genuine personal interest from the staff

99% of patients were very satisfied with their individual time with the physician

99% of patients were very satisfied with the professionalism and courtesy of the nursing staff

98% of patients were very satisfied with the professionalism and courtesy of the administrative personnel

Quality of Medical Care at Commonwealth Endoscopy Center

98% of patients were very satisfied with their pre-procedural instructions.

94% of patients were very satisfied with their procedure and experienced no problems

98% of patients were very satisfied with their post-procedural instructions

Post-Procedure Phone Calls

Our doctors just want to be sure that all went well during your visit to Commonwealth Endoscopy Center. We also want to be sure that you have experienced no problems after your procedure. Actually, such problems are quite uncommon, but to be sure that our patient recovery process is smooth, we will call and check up on each patient the next day.

Every day, we call all patients that were seen the previous day at Commonwealth Endoscopy Center to check on their condition. Our staff is trained to ask a few questions about the experience at our Center and to inquire if any problems occurred afterwards. If the patient has a problem or question, our staff contacts the physician and asks him to contact the patient directly. All information is kept in a confidential computer data base for review by our quality assurance committee, so we may continually improve our policies and procedures. Pardon the phone call, but we want to make your experience at our Center as pleasant and safe as possible. Your feedback is appreciated.