Hello,
I was wondering where is the warehouse G-W-5.
In case it is in france will it come with an AZERTY or a QWERY keyboard?

By Eduardo Feb-09/2018 04:02:46

A

Hello Eduardo, The G-W-5 is located in Czech ,it will send with QWERTY keyboard .

Q

Dear gearbest.com,
I am considering of buying a laptop that i saw on your website.
Xiaomi Notebook Air 13.3 - 8GB + 256GB + GEFORCE MX150 SILVER (Maybe with other VGA but i think it is not important now)
https://www.gearbest.com/laptops/pp_648196.html?wid=4
I have 2 questions about purchase process.
First of all, is it possible to write an invoice for my company? If it is possible where can i add the informations about it?
The other question is, I am living in Hungary so i want to order it to Hungary as well.
Shall i pay duty or the price + shipping cost contains everything?
I hope i can describe my problems clearly,
If you have any question do not hesitate to ask it.
Best regards,
peter

By Peter Czar Feb-07/2018 04:02:08

A

Hello Peter，

You could set the receiver name to your company.Then log in your GB account to download the invoice when the order is shipped out.

You can see the shipping cost and delivery time during the checkout.

Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.

The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html

Q

Will the New version be in g-w-4 warehouse? If Yes then when?

By Andrzej Feb-02/2018 11:02:33

A

Hello Andrzej,We ship everywhere in the world from the CN warehouse.

This item is not in stock in EU warehouse temporarily.Once it is back to our EU warehouse,we will update it on the website.Please keep an eye on our website.Thank you for your attention.

Q

Is this really the Air 13 in dark grey with Intel Core i7-8550U an MX150?
When will it be shipped exactly?

By Markus Feb-02/2018 10:02:46

A

Hello Markus，This item is 8GB+256GB+Intel Core i7-8550U in dark grey.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.

Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Hello
I am thinking that you made a mistake. There is now two new Xiaomi air 13 (2018) laptop in presale. But one from HK is with the i5 8550u which doesnt exist at all... do you mean i5 8250u ?
The second one from china is with de i7 8550u (that is correct) but is cheaper than the first one ?
Thank you

By DUPUIS Feb-02/2018 05:02:19

A

Hello DUPUIS，This item is i5-8550U.

They just in different warehouse.

Q

Hello. Which variant of the processor do you offer? in the headline you can read about i5-7200U. However, in the description, Is information about i5 6th generation. Will it be possible to buy air 13 with i5 8th generation in the near future in your G-W-4 warehouse?

By Michał Jan-31/2018 05:01:17

A

Hello Michał,

Powered by Intel Core i5-7200U processor.

Let me know if you need any further assistance.

Q

Have you any information about waranty.
In Spain We have two years. and gearbest in spain also.

Hello
I am thinking that you made a mistake. There is now two new Xiaomi air 13 (2018) laptop in presale. But one from HK is with the i5 8550u which doesnt exist at all... do you mean i5 8250u ?
The second one from china is with de i7 8550u (that is correct) but is cheaper than the first one ?
Thank you

By DUPUIS Feb-02/2018 05:02:19

A

Hello DUPUIS，This item is i5-8550U.

They just in different warehouse.

Q

Hello. Which variant of the processor do you offer? in the headline you can read about i5-7200U. However, in the description, Is information about i5 6th generation. Will it be possible to buy air 13 with i5 8th generation in the near future in your G-W-4 warehouse?

By Michał Jan-31/2018 05:01:17

A

Hello Michał,

Powered by Intel Core i5-7200U processor.

Let me know if you need any further assistance.

Q

Hello,
Is it possible to have an EU plug?

By Mj Nov-22/2017 01:11:55

A

Hello Mj,

We will send an adapter with all our products according to the order's country of delivery.

Q

hello,
Information about the price, do I have to paye taxes when it got shipped for your webside? I mean Taxes are included in the prices or not?
Thanks for answer
Vincent

By Vincent Nogues Oct-22/2017 03:10:52

A

Hello Vincent,

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.

This item is not in stock in EU warehouse temporarily.Once it is back to our EU warehouse,we will update it on the website.Please keep an eye on our website.Thank you for your attention.

Q

I have just ordered the item, when is an approximate time my item will be dispatched?
Thanks

By Jonathan Oct-26/2017 11:10:25

A

Hello Jonathan, This item in stock now, we can ship to you at once.

Q

After some time, really send the order, if I pay 08.11?

By Лопатин Егор Oct-07/2017 03:10:05

A

Hello Лопатин, We except ship this item between Oct 10 - Oct 12.

Q

Hello, do you have it on stock, or it is back-ordered?

By Clau Oct-04/2017 04:10:31

A

Hello Clau, This item in stock now.

Q

Dear gearbest.com,
I am considering of buying a laptop that i saw on your website.
Xiaomi Notebook Air 13.3 - 8GB + 256GB + GEFORCE MX150 SILVER (Maybe with other VGA but i think it is not important now)
https://www.gearbest.com/laptops/pp_648196.html?wid=4
I have 2 questions about purchase process.
First of all, is it possible to write an invoice for my company? If it is possible where can i add the informations about it?
The other question is, I am living in Hungary so i want to order it to Hungary as well.
Shall i pay duty or the price + shipping cost contains everything?
I hope i can describe my problems clearly,
If you have any question do not hesitate to ask it.
Best regards,
peter

By Peter Czar Feb-07/2018 04:02:08

A

Hello Peter，

You could set the receiver name to your company.Then log in your GB account to download the invoice when the order is shipped out.

You can see the shipping cost and delivery time during the checkout.

Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.

The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html

Q

Is the $989.00 in australian dollars?

By Paul Aug-02/2017 09:08:03

A

Hello Paul,

Thanks for your inquiry.

The item price is $989.99 USD.

Q

Hi, i am from Slovakia, what is the best way for shippin to not pay import tax?
Or could you please tell me when will this product avaible in some of the Europe Warehouse?

By Patrik Sep-20/2017 10:09:42

A

Hello Patrik,

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.

Could you send it as a gift? so I do not have to pay the tax in Brazil, thank you.

By Paulo Pessoa Sep-16/2017 03:09:19

A

Hello Paulo,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth or gift. We are sorry for this inconvenience.

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.

Do you deliver to Kazakhstan?
Just when I change the interface language to Russian the delivery to Kazakhstan becomes unavailable, and when the interface language in English the delivery is available for $ 15.98. Can I order delivery to Kazakhstan? Item: https://www.gearbest.com/laptops/pp_648196.html?wid=21

By Dauren Sep-12/2017 04:09:24

A

Hello Dauren, We can ship to your country.

Q

Hi, I am from India. Is it possible for you to mark it as gift and provide a lower value so that I pay lower taxes. Thanks

By Theone Sep-05/2017 12:09:07

A

Hello Theone,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.

Hello,
Eric from Belgium. Will I have to pay for customs clearance if the laptop comes from your Chinese Warehouse instead of Honk Kong.
I really don't want to have a bad surprise!
Thanks for letting me know in details.
Regards.

By Eric Dubuisson Sep-01/2017 07:09:18

A

Hello Eric,

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.

Pros:The Notebook is high-quality and looks awesome. The display looks great (although it doesn\'t get very bright), it is quick (especially storage), it boots up very quickly and silently and the fingerprint reader is great.

Windows was in Chinese and the language could not be changed. However, since Windows 10 licenses are not limited to language, a clean installation of Windows 10 Home in English or any other language will work just fine, doesn\'t cost anything and will be activated. Just make sure to connect the laptop to the internet before reinstalling windows (not sure if that\'s necessary) and after installation (mandatory). There are no drivers needed except for the ones windows will install automatically.

The trackpad is a Windows Precision one and thus works perfectly. The keyboard backlight does a good job in the dark.

Regarding I/O, the laptop is well-equipped with USB-C and 3 standard USB-ports as well as HDMI and an Audio Jack. Basically everything you could need. Do mind that the USB-C port does not support Thunderbolt.

Battery life is ok at a few hours. Expect having to charge after around 6 hours of use. Charging is very quick with the right charger. It takes only around 20-30 minutes to charge fully.

The laptop is as light as you could ever want. It is easy to hold it in one hand and use it with the other.

The hinge is perfectly adjusted. The display doesn\'t wobble but stays in place even when using the laptop on a bus. Still, it can be opened with just one finger if it\'s on a table.Cons:The keyboard is quite a hassle as, compared to the German keyboard layout, the button with the smaller and bigger than symbols is missing, but that was to be expected. The keyboard is fine to type on, although it could be much better. The keyboard is the only complaint I have, and it\'s only a minor one.

In light environments, the keyboard backlight makes the keys unreadable. It can be deactivated by the press of a button.

Pros:Great performance Great design Great specifications It doesnt get hot easily Looks like a macbook Iluminated keyboard Lovely price. Great sound qualityCons:There is not any con with this. Maybe de power adaptor wich needs an eu conversor due to originally is chibise version. But this can be esily solved with an european adaptator. Windows is in chinise and the windows key is only valid for this language. If u change the language u may buy a new win key. The bright on the keys is not adjustable, just on or off.

Pros:It\'s beautiful !, I\'m really delighted with the quality of the product!

Cons:there are no cons.

Jan 31,2018

Is this helpful?Yes (0)No (0)

Price

Ease of Use

Build Quality

Usefulness

Overall Rating

Andrew

Possible the best in its class considering the price

Pros:I\'m actually typing this review on this incredible laptop. The keyboard and trackpad is a joy to use. Very responsive, comfortable. Build quality is just more than excellent. Even the retail packaging is super. Xiaomi is truly in the same level of quality as Apple. The screen is bright and clear and you can open this laptop with one hand. 13.3 size is the best compromise here because you are having a very powerful machine in super portable size. Battery life is great too. I do manage to get around 7 hours from it with pretty hefty use. The posts are feeling extremely solid and strong. Built-in AKG sound is pretty nice. It even has some base! I was very impressed.

Cons:There are a few cons, however, I want to make clear that they are not very important, to be perfectly honest. First of all, chargers cable is pretty short in my opinion and worst of all - that cable is not attachable, it\'s fixed, so you can not change it. It would be awesome to get multi-levels of keyboard light, not just on and off. And backlight on some buttons are not perfectly even, you get a bit of light leakage on some buttons looking from the angel. Still, better than nothing. Overall, that\'s a very solid product.

Pros:I got a factory sealed box which was great - seems to make a difference if you order from the Hong Kong warehouse in place of the China one. No issues so far, fingers crossed the laptop will last.

Shipping & Payment

Shipping

There are two key factors which will affect the time you receive your items.

1

Item processing time

After confirming your payment, we usually ship products out within 24 business hours. However, sometimes due to large transaction volumes or other order issues, we may require up to 3 working days to process orders. You will receive a notification email as soon as your product(s) have been dispatched.

2

Shipping methods

China Warehouse:

Shipping Type

Country or Region

Arrive within 1-7 Days

Arrive within 8-15 Days

Arrive within 16-30 Days

Arrive within 31-45 Days

Average Time (Days)

Unregistered Air Mail or Registered Air Mail

United States

0.52%

23.78%

69.62%

5.87%

25.63

Spain, United Kingdom, Italy, Germany, France & Portugal

1.58%

35.8%

56.84%

5.57%

26.39

Netherlands, Greece, Poland, Hungary, Slovakia, Czech Republic

5.59%

24.44%

55.84%

13.00%

27

Russia

0%

0.04%

64.94%

30.02%

39.53

Japan, Korea

0%

21.30%

68.80%

9.66%

23

Brazil

0%

0%

23.91%

72.09%

38.6

Turkey

0.06%

61.80%

37.68%

0.45%

23.52

Thailand, Singapore & Malaysia

0%

18.38%

54.27%

25.34%

19.03

Other countries

0.7%

38.79%

47.94%

8.56%

23.57

Priority Line

United States

0.43%

33.18%

65.07%

0.5%

16.43

Spain, United Kingdom, Italy, Germany, France & Portugal

2.55%

18.21%

35.65%

34.27%

26.31

Russia

0%

0%

32.6%

65.4%

36.07

Brazil

0%

0.26%

41.22%

58.17%

36.67

Turkey

0.1%

51.37%

47%

0.47%

14.47

Australia

7.67%

86.60%

5.68%

0%

11

Korea

35.54%

44.45%

19.32%

0%

11.65

Japan

95.80%

2.09%

0%

0%

6.84

Thailand, Singapore & Malaysia

58.96%

41.04%

0%

0%

8.45

Other countries

22.33%

30.8%

27.62%

17.64%

18.65

Expedited Shipping

ALL countries(EMS)

3.8%

46.8%

26%

15%

14.8

ALL countries(DHL)

65.8%

25.75%

3.86%

0.37%

6.72

GW Warehouse: Typically 3-5 days to the UK, 3-7 days to other European countries.

USA Warehouse:Generally, 3-7 days to a USA address.

ES Warehouse:Generally, 2-5 days to the Spain, 3-7 days to the Portugal.

Shipping from warehouse nearest to shipping address is faster. Additional charges may apply.

Note:The above shipping time are calculated by using calendar days. This is a general guide and delays maybe caused force majeure, natural disasters, inclement weather, war, public holidays, and factors outside our control.

Payment

Paypal

Wire transfer

For orders which exceed $1,500,please contact us at support@gearbest.com.Note: please email us the order number,the amount transferred along with currency type,and the exact date of the wire transfer.

3

Western Union

Please contact us at support@gearbest.com for details.Note: please email us the following information after you have paid via Westem Union: · Control Number(10 digits)· The exact amount sent along with the currency· Name of sender.· Address of sender

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*Please let us know as much as possible about your inquiry so that we can assist you with your specific needs. We are always happy to help wherever possible.

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Available shipping methods:

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.

72 Hour Price Protection Program

At Gearbest we work hard to ensure we can offer our customers high quality products at the lowest possible price. If you purchase a Gearbest product and find that the price has dropped within 72 hours of paying the order, we will refund the difference - no questions asked. Simply contact our Customer Service team at our Support Center with the details. Please note that our 72 hours Price Protection Program does not apply to Flash Deal products.

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Prices may fluctuate due to page caches, updates or sales ending; the most up-to-date price takes priority.