Scenario: Repeat Behavior

As an action learning coach, how would you handle the following situation:

The team decides they should be asking each other more questions instead of just asking questions of the problem presenter. However they continue directing all of the problems to the problem presenter.

Comments (11)

I would intervene the session and ask team – How are we doing on asking each other more questions? If count 1-10 – 1 is worst and 10 is excellence – How we doing about this. And then after everyone vote. Then I will ask another question – Then if we do the same pattern – How would effect the quality of teamwork.
Then i will ask another question – How can we better doing as team? Have them decide and have agreement on the decision. Then i will reconfirm on the action they would like to take and follow on their decision.

I would intervene in the session by asking, “How is the balance of our questions among the members of the group?” and would continue with the in-depth questions “Why is it important for everyone to participate?” and “How will we make it happen in this group?”

As an Action Learning Coach, I would conduct a check in and ask “ How are we doing by tapping into all of the knowledge in the room .” In this way, the team can reevaluate there previous statement of asking more questions to the group and start to refocus the questions to include the other members and not only the problem presenter.

I would intervene saying: the group agreed that questions should be asking each other more questions instead of just asking questions of the problem presenter. What is your evaluation on how are we doing with that? How should we improve “asking to each other”?

Upon watching their behavior for a few minutes, and noticing the pattern and seeing no change, I would do a quick check in. I would ask the group the following questions: “We’ve recently establish a new norm of asking others in the group questions, on a scale of 1-10, how are we doing?” This will bring about more awareness of how everyone is doing and the ranking will help shift the attention towards asking the rest of the group questions instead of solely the problem presenter.

I would intervene by asking: How are we doing everything we agreed to do, on a scale of 1-10? Directing each one to vote. After that I would ask the following questions to the goup: “Why is it important?” “How will we make it happen in this group?”

I as the Action Learning Coach would intervene the team member with SID intervention model. As such the question I would ask the team member would be below:
– Team, I noticed that we continued asking the question to the problem presenter. What is happening?
– What will happen, if we continue to ask the question to the problem presenter?
– What can we do to improve?

As an AL coach, I would intervene and ask the team, “Team, how about the balance of questions in the group now?”, or “If you were XX (problem presenter), how would you feel when everyone continue asking you the questions?” or “Do you remember 2 ground rules? What is the rule number 1?” After the group answer, I would ask “How could we do better, then?” After they learn what happen, I would let the group flow again.

As the Action Learning Coach I would now do a level 2 intervention . I will intervene by calling out the specific repeated behavior .
” How are we doing on asking each other more questions rather than directing all questions to the problem presenter? ” Will take the team responses and agreement on the repeated behaviour. .I will then follow with the question ” What is the impact of directing all questions to the problem presenter ‘?
We agreed to asking more questions to each other rather than directing all questions to the problem presenter, So what does the team want to do differently ? ” Post the groups response , I would ask ” Who has the next question ? “

How are we doing with our decision to direct questions to each other?
What is the impact of asking questions only to the presenter?
We had agreed to ask questions to each other, So what does the team need to do differently?
Who has the next question?

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