Guarantees

100% Satisfaction, Whatever it Takes

We don’t make excuses. If a mistake happens, every On Time Experts employee is empowered with an unlimited budget to make it right. If you still don’t feel it’s right, call me, Randy Kelley, at (214) 267-2007. Whatever it takes means you satisfied, whatever… it… takes.

On Time or Your Repair is Free

We’re never late. And to make sure we’re not, if we ever show up late when you make a repair appointment, I don’t care how much it was going to cost, your repair is free.

Up-Front Pricing

We’ll tell you up-front how much your repair will cost. That makes it in our best interest to get the job done right the first time. And our trucks get fully stocked every morning with all the possible parts and tools, so our Repair Experts don’t waste your time making trips to get the parts you need. You’ll never get charged by the hour for slow, inefficient service.

Drug & Background Checked

Every one of our employees undergoes a thorough background check and drug screening. We’ll show up wearing clean uniforms and smelling great. You’ll get the respect, security and expertise you deserve in your home.