Note: If you are using PS Suite, you can find this information in the "MC EDT and HCV" section of "Preferences" (which you can access by selecting "Preferences" from the "Settings" menu on the dashboard).

Test your HCV credentials on your kiosk tablet.

Go to your kiosk tablet and click on the Ocean logo (or cog) at the bottom left corner of the Ocean Tablet app.

Once your credentials have been successfully validated, your kiosk is ready to validate Ontario health cards in real time.

Note: Currently, Ontario health cards will only be validated if a patient swipes their health card on the kiosk (i.e. the health card will not be validated if the patient manually enters their health card number to check in).

Once you've finished configuring your kiosk tablet and assembling your kiosk, it is ready for patients to use for checking-in for their appointment, updating their demographics, reading any clinic announcements, completing specific forms or surveys - whatever works best for your clinic's workflow.

Checking-In Using the Kiosk

When a patient comes in for their appointment, they can check in by swiping their health card or manually entering their health card number on the kiosk. In Ontario, the card should be swiped with the picture side facing up and the trillium in the top left corner (see below).

A successful swipe will display the swiped health card number on screen (see below) and then advance to your clinic's main page.

Note: The patient must have a green health card (i.e. not an old red and white card) with an undamaged magnetic strip on the back, in order for the swipe to work properly.

Completing Forms on the Kiosk

After a successful swipe, patients will be able to use the kiosk tablet's touch screen to complete forms that you have previously defined for your kiosk tablet (just like a free-floating Ocean tablet). This includes demographic updates, any custom eForms that you have created, etc.

Failed Swipe

When a patient swipes a card with a damaged magnetic strip (or simply swipes it off-angle so it cannot read the card), they will see an error message pop up on the tablet, letting them know that the swipe didn’t work, and asking them to swipe again or check with reception.

Expired Card

In the case that a patient swipes a health card that is expired, they see a different message, which simply tells them that their card is expired and asks them to check in with reception.

Skip On Demand EForms

The "Skip On Demand EForms" at the bottom right corner of the tablet rules tab is typically used for tablets in Ocean Kiosks. Checking this off will prevent any manually-queued eForms (i.e. forms that are explicitly added by a staff member for a patient to complete) from showing on the kiosk. This is useful because clients and patients, alike, often prefer to have these more detailed and/or private forms show up on a separate tablet that they can hold. When "Skip On Demand EForms" is selected, a "(DISABLED)" label will appear beside "On Demand EForms".

If you'd like to have a message appear for patients who have on demand forms in queue and are done at the kiosk, you can create a simple eForm (such as "More Forms Are Waiting For You..."), telling the patient to pick up a tablet from reception. To have this form show up only if patients have on demand forms in queue, you can use this tablet rule with your simple eForm message:

Prioritizing / Rearranging Tablet Rules

You can prioritize and apply conditions in the Rules tab of the tablet settings window by dragging and dropping the rules, relative to each other. You can also position the rules in the queue, relative to the manually-queued forms by dragging and dropping them, as appropriate.

Minimizing Forms Required for First-Time Patients

When using Tablet rules, new patients are often faced with a significant number of forms requiring completion. In cases where you don't want the patient to complete all of their forms in one sitting, you can defer automatically-queued forms to a later visit. One strategy to accomplish this is to apply a condition to the rules such that certain forms only show when the "on demand" queue of manually-added forms is of length 0. You can do this by adding this prefix to your rule's script:

The Ocean Kiosk offers a fast, efficient way to automate the check-in process. However, there may still be cases where a manual check-in at the front desk is preferred. In these situations, Ocean allows you to apply rules to block check-in for certain patients or scenarios. For example:

"We don't want to allow patients to check in if they are late for their appointment."

If you have ordered a kiosk and your tablet is running Android 7, our first generation of Magtek card readers may have trouble connecting to the tablet's newest operating system. This article will describe how to configure the Magtek card reader to be compatible with tablets that are running Android 7.

Note: In order to configure the card reader, you MUST complete the following steps on a Windows computer.