Last week, I found myself coping with products and services that required support. Not surprisingly, there were marked differences in how well the companies handled the inquiry and how effectively they res....

By Tony Kontzer
Emboldened by the Fed's early cloud computing success, state governments really want to take advantage of cloud computing -- so long as the risks are mitigated, that is.
Over the past sev....

By Tony Kontzer
Can someone please tell me where the "Mike Daisey lied to me" queue starts? I'm expecting it to be a long one, filled with duped theatergoers and journalists.
For those of you who monito....