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New IBM Support Portal design details - Part 1: New Support Home & Product Lookup

New IBM Support Portal design details - Part 1: New Support Home & Product Lookup

The IBM Support Portal will soon have a new look. Our clients have been telling us what improvements they would like to see in the IBM Support Portal. We've listened, and our new, simplified website design is coming soon.

In Part 1 of this series, (continuing through October), we cover the new Support home page and the many ways you can select the IBM product you would like to work with.

Note: Clicking on the images in this article will open full-size images in a new browser tab.

Support home page

The new IBM Support Portal home page will be simpler and easy to understand.

It contains the following features:

Product lookup

Search support and downloads

Common support links

My support programs

Select Language

PRODUCT LOOKUP

“Product lookup” is featured at the top of the page.

You can directly enter a product name, a part number, or a machine type/model number to search for a product.
You can also utilize the "drop down option" (see image below) to select a product from your list of recently viewed products.

Up to 20 products from your current active product lists will be migrated to this new drop down in the new release.

The “Browse for a product” link is available for those who prefer to browse for a product in the product tree.

The “My products” link is also available for those who would like to select a product from their lists of AVP products, inventories lists, or supported software list.

STAY TUNED

We'll cover the next features in the new IBM Support Portal home page in upcoming blog articles

Search support and downloads

Common support links

My support programs

Select Language

IBM will be releasing additional details about this upcoming IBM Support Portal update in the coming weeks. Follow this blog and our other social channels to learn more.

Author: Regina Joyce, Operations lead for the IBM Support Portal. Regina promotes changes and enhancements to the IBM Support Portal for client awareness. Regina also manages client feedback regarding the IBM Support Portal, including help requests, issue reports, suggestions and general comments.

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