FAQs

- Frequently Asked Questions -

How do I process my order?

Select the items you're ordering and click ADD TO CART. Once you are done shopping just click on CHECK OUT and follow the instructions from there. A step-by-step procedure is detailed here on our HOW TO SHOP page.

What payment methods are available?

We accept payments via BPI bank deposits or BPI mobile transfers

BDO bank deposits or BDO mobile transfers

Credit cards or debit cards using secure PayPal platform

Cash on Delivery

I placed an order and received an order confirmation email. What does that mean?

It means that we have received your order and is pending your payment. This does not mean that we are holding the items for you. We do not reserve items. Paid orders are priority on stock availability.

Do you reserve the item/s for me when I process an order?

We do not reserve items. Paid orders are priority on stock availability.

I processed payment, what’s next?

Once paid through BPI or BDO, you have to send us the deposit slip or transfer screenshot as proof of payment to theurbanjuan@gmail.com with the subject “Proof of Payment.”

Proof of payment through Credit card or Debit card transactions are sent to us automatically by PayPal.

What if I paid already but you ran out of stock?

If an item ran out of stock, you have the option to request a refund thru Bank Deposit or you can change your order to another item of equivalent value from our shop.

Do you have a physical store or do you do meet-ups?

We're our selling through our online shop. We don't do meet-ups.

What are my shipping options?

We ship our products through LBC or via Grab Express.

How much is the shipping Fee?

Metro Manila shipping starts at PHP 50.00

Provincial Luzon shipping starts at PHP 70.00

Visayas & Mindanao shipping starts at PHP 80.00

How long will it take before I receive my order?

We ship out paid orders on the next shipping day after we have verified payment. Our shipping days are every Monday, Wednesday and Friday, excluding holidays.