The Information Technology Manager / Administrative Coordinator (Help Desk Manager), works in the Office of Information Technology (OIT) under the supervision of the Director and Assistant Director, and will interact directly with end users within the College and must possess excellent spoken and written communication skills, in addition to the required technical abilities listed below. This position requires the ability to think strategically for procedure & policy development, and student staff supervision & development.

Duties:

Key Responsibilities / Duties:

Manage Support request ticket system (RT Tracker), Manage and develop student workers to provide IT support. Train users on proper PC and applications usage. Develop advanced user training materials and tutorials. Develop support-related policies/procedures, service level agreements, and ongoing management of service level compliance. Assist other members of OIT with IT projects.

Liaison to central technology services for users and departments. Notify end users of upcoming changes, system updates and relevant processes of OIT.

Handle Document Management, Project Management. Perform other related duties and participate in special projects as assigned

Qualifications:

Minimum Acceptable Qualifications Required:

Bachelor's degree in Computer Science, Information Technology or a related field is required for this position.

Minimum of six (6) years of progressively more responsible work experience in an IT profession, of which a minimum of 2 years of experience has been within a supervisory or lead worker capacity.

Professional level IT experience within IT Support Services – which includes Demonstrated experience providing end-user technical and troubleshooting support with computer hardware, software and classroom technologies within desktop and networking environments via, telephone, ticketing systems and/or onsite resolution.

Preferred Qualifications:

A bachelor's degree in computer science or a related field

Experience in higher education or not-for-profits a plus. Able to work in a team environment with a desire and willingness to learn about new technologies.

Strong experience with user hardware including printers, copiers, scanners, and other standard peripherals

Ability to lift personal computers (~60 lbs)

Good Customer Service

To Apply: For fullest consideration, please complete an online application by clicking the Apply for Position button below.

Please fully completed all sections of the online application including adding your full work history and education.

Please upload all valid certifications and transcripts within the document section of your online application.

A degree is required, you must provide official transcripts.

Transcripts/Licenses/Certifications MUST be uploaded electronically to your online application through the "Documents" page on the Civil Service Employment Application (page 4). Be sure to select the appropriate document type before uploading the document.

If your educational institution provides electronic transcripts, please have them sent to hross@uic.edu

All civil service positions require an exam. The exam for this position is a Credentials Assessment. You will not be required to report in person for this exam.

Credential Assessment Exam Scoring Information:

You will not be required to report in person for this exam. The updated online application and all uploaded, relevant documents, such as a resume and/or college transcript will be used in the calculation of the exam score. These documents should be uploaded prior to the position close date.

When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application. Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held. Additional consideration will be given to supporting documentation i.e. resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents.

If an application and all applicable forms, transcripts, and supporting documents are not submitted by the close date, the applicant/employee will not be considered for this position and will be denied.

For fullest consideration, the above mentioned requirements must be submitted no later than Monday 12/10/2018

We appreciate your interest in employment at the University of Illinois at Chicago.

The University of Illinois is an Affirmative Action/Equal Opportunity Employer.

This position requires Illinois residency within 180 days of the hire date.

The University of Illinois at Chicago is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer. Background checks will be performed in compliance with the Fair Credit Reporting Act.