Ok, so we are a small 911 dispatch center, we have about 20 employees, and a director. I am the overall network administrator, IT guy, whatever :)

Now, the dispatchers sometimes wear multiple hats, so we have dispatchers that work multiple roles. Some work on purchasing office supplies, mapping/GIS, or other projects and need to keep a nice list of things to do/buy in one handy place aka spiceworks!

So, in order for these folks to be able to "work" the helpdesk, and have tickets assigned to them, and work through them, they need admin rights. But when any one of these users creates a support ticket for me (remember, im the IT guy) I dont get an email because they are (and must be) admins. (i have no issues with anyone having too much control or access to info they shouldnt have, so i have no problem with them being admins, except that I dont get emails when they create tickets)

Ive seen the Help-Desk-Only User role plugin, but that doesnt help in this case because thats for restricting an admin to only see the helpdesk, and not inventory, etc..

What I need is a workaround/plugin for a USER to be granted access to the helpdesk (and not just the user portal).

Ideally I think Id like everyone to be a USER, so that no matter who creates a ticket, I get the new ticket email...but some of these same people need to be assigned tickets, and have their own "My Tickets", but you cant assign a user a ticket.

Admins will not get notifications on other admin actions. This feature is by desing.

What you could do is to update to version 4.6 - in that version admins get notifications when ticket is assgined to them, so when a dispatcher assign a ticket the assigned admin gets notification on the assignment.