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SPEAKER: Edward Leigh

OVERVIEW:
This session will provide specific and easy to implement strategies to help ALL clinicians, not just pain management specialists. Pain management is more than "passing meds." This session is not about different types of pain medications. Rather, it is about building a relationship with the patient and together finding the best method of managing pain.

At times, healthcare professionals cannot completely remove all pain. However, even patients experiencing some pain (that is tolerable) can still give high patient satisfaction scores. Pain management is much more than managing the pain; it is also about managing the perceptions.

Choosing the right words is as important as choosing the right medications.

Why should you Attend: The inability to clearly understand all facets of pain management could lead to disaster on many levels. Improper communication about pain could lead to patient mismanagement and devastating consequences, including serious medical issues and death. Healthcare organizations run the risk of legal and financial issues. Through gaining patient trust and using proper educational tools, pain management can be achieved leading to dramatically enhanced compliance.

The Centers for Medicare and Medicaid Services pain-related HCAHPS questions now focus COMMUNICATION about pain. For example, one question is, "During this hospital stay, how often did hospital staff talk with you about how much pain you had?" Patients given appropriate pain medications still may give low patient satisfaction scores because healthcare professionals did not effectively communicate. This session will provide the tools you need to communicate effectively. This session offers strategies for BOTH hospitalized and non-hospitalized patients who are dealing with pain management issues.

Through this content-rich and high-energy session you will learn how to communicate with patients about their pain while simultaneously dramatically improving the patient experience.

Areas Covered in the Session:
- Surefire methods of communicating with inpatients experiencing acute pain and outpatients experiencing chronic pain
- An effective three-step process to assess, plan and manage a patient's pain. The process can be easily implemented to improve compliance
- How to avoid patients from becoming angry and frustrated regarding their pain management. (Once a patient's situation escalates to this level of emotional intensity, it will very difficult to change their perceptions; prevention is the key!)
- The commonly used "1-10 pain scale" is not enough; this session focuses on a more detailed, yet simple to administer method
- Communicating with patients about non-pharmaceutical methods of pain management. - Also, the session will cover how to effectively discuss blending the two types of management to increase compliance

SPEAKER PROFILE:
Edward Leigh , MA, is the Founder & Director of The Center for Healthcare Communication. He is a national expert on raising patient satisfaction scores. he focuses on creating high-performing healthcare environments, primarily focusing on effective communication between colleagues and with patients. He presents high-energy and informative programs for hospitals, medical practices, healthcare associations, long-term care facilities, government organizations and universities.

He developed a powerful system to coach physicians and other healthcare professionals. The one-on-one coaching entails observing professionals interacting with patients. His consulting work involves reviewing every aspect of a patient’s care from admission to discharge. He is the Founder & Director of the Center for Healthcare Communication. He has a bachelor’s degree in psychology from Cleveland State University and a master’s degree in health education from Kent State University. Both universities honored him with distinguished alumni awards. In 2019, he will begin his doctoral studies in the area of patient engagement.

He recently completed the soon-to-be-published book, Engaging Your Patients. He also writes hundreds of articles, including his popular articles on the prestigious physician website, KevinMD. His expertise put him in the national spotlight through interviews on The Today Show, MSNBC News, The Discovery Health Channel and can currently be seen on The Oprah Winfrey Network. He has been interviewed by Montel Williams and Katie Couric.

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