Senior Manager, Data Analytics

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About the Senior Manager, Data Analytics

You will contribute to the overall success of the Global Customer Experience team and is a key contributor to the overall success and achievement of the Bank’s long-term strategic agenda, and its most important priority – Becoming More Customer-Focused. You will act as an internal champion for our Customers and Employees by supporting the Bank’s Customer Experience System.

You will support our global approach to customer experience, working on the Global Centre of Excellence team and with our key markets on driving a customer-focused culture. You are responsible for providing reporting and insights through the use of analytical, statistical and visualization techniques.

You will work closely with internal stakeholders and data stewards to define data elements and turn data into critical customer insights and knowledge that can be used to make sound organizational decisions.

In this role, you will require a combination of business focus, strong analytical and problem solving skills, and programming knowledge to quickly draw insights and understanding of root cause from data in order to support strategic direction in customer experience.

What will you do in this role?

Support our Global Customer Experience system, powered by NPS, across multiple business lines including Retail, Commercial and Employee

Drive root cause data analysis and insights from customer and employee feedback and facilitate sharing of opportunities across markets