FAQs

For first-time subscribers, your introductory case will ship within 7 days. Please be aware that if you place an order after the 23rd of the month, we may skip a month before we ship again (this is an automated process and works so that we do not ship you again too soon). Be sure and check your Account's DELIVERY SCHEDULE to see when we will be processing your next case. Also see the "How do I make changes to my account?" FAQ below for navigating to your Delivery Schedule.

After your Intro Case, your email address is part of our Monthly Ship program. For monthly boxes, we send email notifications on the 18th of the month (when we start processing subscriptions), and those boxes will ship from our warehouse in Knoxville, TN, toward the end of that month and no later than the 1st non-holiday weekday of the following month.

BookCases are shipped through FedEx, and FedEx may coordinate with USPS (SmartPost) for your delivery. Once your BookCase has been shipped, you will receive an email with your tracking number. Keep this number handy until your BookCase arrives. Sorry, but we can't accommodate specific ship date requests.

For regular "prepay" orders, your subscription will auto-renew on the 18th of each month. 3, 6, and 12-month prepay accounts will auto-renew on the 18th of the month after the end of the subscription term. Be sure to make any changes to your account prior to your renewal date (no later than the 17th). See our refund policy below. Please note that subscriptions purchased on our Give A Gift page do not auto-renew.

You are able to change the theme of your subscription each billing cycle by logging into the account management section on our website, and changes will apply when your subscription renews. See the "How do I make changes to my account?" FAQ for details on how to "Swap" your subscription. If you have a multi-month subscription, please send us an email at contact@bookcase.club. Be sure to make (or send) any changes by the 17th of the month. We will respond as soon as possible during our normal business hours. Our normal business hours are Monday – Thursday (7:30 AM – 3:30 PM EST) and Friday (7:30 AM – 3:00 PM EST).

Refunds cannot be issued for subscriptions or renewals once they have billed. Each subscriber is responsible for modifying or closing their subscription prior to their renewal date. Subscriptions are based on general genres of your choice. We do not issue refunds, send replacements, or allow returns on books that did not appeal as much to specific tastes or for books that subscribers may have previously read outside of BookCase.Club shipments.

Within your chosen genre, you will receive debuts and stand-alone books from a variety of authors. Some authors may be popular, and others might be obscure, but we strive to ship interesting selections in the hopes you’ll find new favorites. Our children’s Girls and Boys cases may contain gender-neutral and gender-specific titles, or a combination of these. BookCase.Club titles come from publisher overstocks, also called remainders. They are not considered Used. From month to month, we’ll ship both hardback and softcover books.

Go to www.BookCase.Club or https://Bookcase.Club/ and click on the “My Account” Icon at the top right. Log into your account, and you should see “Manage Subscriptions” in the top right. Click on that to view a few options. On the left of the screen, you’ll see DELIVERY SCHEDULE, SUBSCRIPTIONS, BILLING INFORMATION, and PURCHASE HISTORY. More on those below. If you have any problems, please send us an email at contact@bookcase.club.

DELIVERY SCHEDULE

This shows upcoming shipments and bill dates for your subscriptions. Dates of the “18th” will ship towards the end of that month and no later than the first weekday of the following month.

Here, you’ll be able to “Skip” an upcoming charge as well if you’d like to skip your upcoming Renewal.

SUBSCRIPTIONS

Here you can see all of your subscriptions with us, and you can update Ship Addresses for them or cancel them.

For month-to-month subscriptions, you can choose “Swap” to edit your preferred Genre. (For multi-month subscriptions like 3, 6, and 12 months, please send an email to contact@bookcase.club for genre updates, as we have to edit your months manually).

BILLING INFORMATION

Here you can update your credit card details associated with subscription billing. We are unable to connect multiple credit cards with one account, so the information here will apply to all of your subscriptions.

You can also update your Billing address here

PURCHASE HISTORY

This shows charges made to your card and the Order #s associated.

If you have a multi-month subscription, you’ll see “0.00” charge Amounts, and that just means that we are processing a portion of your subscription and gave it an Order # for reference. It doesn’t mean we charged you again.

If you're not receiving our notifications at your email address (such as order processing or tracking emails), then your email server might be sending us to Spam. Check your “Junk” mail first. You would need to add us to a ‘Safe Sender’ list. If you still do not see our notification emails, you may need to contact the provider of your email service and have them 'whitelist' the following addresses:

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We’re Bookcase.club!

We’re your one-stop monthly book subscription for book lovers. You pick your favorite genre and the plan that best fits your needs, and our expert curators handpick two books a month we think you’ll love – delivered right to your door.