BPO - Customer Relationship Management Application

HEADHUNTERS HR Pvt. Ltd.

This job was posted a while ago and may not be active. Nor has it been removed by the recruiter. Please use your discretion.

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FunctionQuality Control - Product/ Process

IndustryIT/ Technology - Software/ Services

Job Description

Knowledge/Experience:- Should have 4 -6 years experience in working in the Cards Domain both Issuing & Acquiring platforms with a understanding of Networks such as Visa /MasterCard & Discover/Amex- Should have 3 - 5 years of experience in a critical banking application production support role mainly in handling Sev 1 / 2 incidents.- Should have at least 3 years of experience in Project Management.- Should have prior experience in managing multiple team leaders- Should have team management / retention experience- Should have Client Management experience- Understanding of Six Sigma methodology, possibly Green Belt certified preferred- Achieving productivity improvement targets- Transforming and growing the business- Developing strong relationships and teams