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FAQ

What time is check-in and check-out?Check in time is 2pm and check out time is 10:00am. Requests for early check-in or late check-out can be made, but unfortunately we cannot guarantee this. Late check-out is dependent on availability and extra fees may apply.

Do you have luggage storage? The hotel offers luggage storage for early arrivals. Luggage storage is also available on the day of departure. Unfortunately we usually cannot store luggage overnight.

What star rating is the hotel? The Miami Hotel is 3 ½ star-rated by AAA Tourism.

How far is the hotel from the airport? The Miami Hotel Melbourne is located in Melbourne’s inner city which is a 20 minute drive from Melbourne’s International and Domestic airport at Tullamarine. Some flights arrive into Avalon airport which is 50 kilometres from Melbourne. For more info about reaching the hotel, see Our Location.

What method of payment do you accept? We accept Australian currency cash, VISA, Mastercard, EFTPOS and AMEX. A 1-night minimum deposit is required for all bookings, and the balance of payment is required upon arrival. Photo ID from all guests is also required on check-in. For more info, see our Terms & Conditions.

What is the hotels cancellation policy? A one-night cancellation fee applies to any reservation cancelled less than 48 hours prior to check-in time (2pm) of the arrival date. For any bookings over special events periods in Melbourne cancellation received within one week of the arrival date will incur a cancellation fee.

The balance of the payment is due on arrival, except during special event periods in Melbourne (such as F1 Grand Prix, Melbourne Cup, AFL Grand Final, Equitana etc.) For these events, payment in full is required upon booking.

What about an extra person or a baby?All rooms can only accommodate the listed maximum number of guests for safety reasons. Any child over two years of age is required to have their own bedding within the room. Children two years of age and under can be accommodated in the existing bedding if the guest choses. Extra rollaway beds and children’s cots are available but a strictly subject to availability and management approval, and extra charges apply. Our cots are suitable for infants under 12 months.

Does the hotel have car parking?The Miami Hotel has onsite car parking behind a secure gate with key-card access, which is only accessible for hotel guests who have booked parking. This is $5 per night when you book directly with the hotel, but we still recommend adding car-parking to your booking so a space is reserved for you. For reservations made via online travel agents a car-parking fee of $15 per night applies.

Are your rates per person or per room? Our rates are charged for the room – each room can accommodate a specific maximum number of guests but the price charged is for the room overall.

For more info about our Terms and Conditions and Room Types, see Rooms