Roamer Etiquette

At Roamer Holistic Health and Beauty Clinic it is our aim to provide a professional and highly enjoyable service. If for any reason you are unhappy with the service you receive, please do not hesitate to let us know. Our fully qualified and highly experienced team of therapists are always happy to assist you.

Please help us to help you by observing the following points:

Some treatments are not suitable for those with certain medical conditions. Our staff will be happy to confidentially discuss any special requirements you have and give advice on which treatments are most suitable for you. The following conditions may mean you being unable to receive the treatment you will like:

Epilepsy

Diabetes

Asthma

Cancer

Thrombosis

Metal Pins/plates

Hepatitis

Low/High Blood Pressure

Skin Disorders

Pregnancy

Appointment Times

We endeavour to be on time for all our clients and would request that you attend punctually for your appointment. If visiting the salon for the first time you are requested to attend 10 minutes early for completion of consultation forms. To enable you to get an appointment at the time you want and with the therapist of your choice, it is recommended booking your next appointment prior to leaving the salon.

Cancellation Policy

Due to the number of people failing to appear for or cancelling appointments with limited, to no notice, we have been forced to amend our appointment booking policies.

Non-Refundable Deposits

In Salon Appointment Booking: To secure an appointment, a non-refundable deposit will be required at the time of booking. The amount will depend on the requested treatment – deposits range from £5.00 to £50.00. Please note that a 50% deposit is required to secure all bookings of 30mins and longer or late night & Saturday appointments.

Online Appointment Booking: When booking online a deposit will automatically be taken and 36 hours cancellation notice will be required. If a cancellation notice is not given a 50% charge will be deducted from the price of your treatment.

We completely understand that things can happen at the last minute and can assure you that we will always be understanding and sympathetic in certain circumstances. We kindly request 36 hours notice should you wish to cancel an appointment as a courtesy to both us and other clients who are on the cancellation list. Giving notice will help us to re-schedule your treatment to a more convenient time. Failure to give the required notice will result in forfeiture of your deposit.

Continually Missed Appointments

Clients who have previously missed 3 or more appointments will politely be asked to pay in full for all future appointments at the time of booking.

Regrettably, we have had to put these measures in place because of the sheer volume of non-arrivals and late cancellations we have had, which can lead to a damaging effect on our business. We respectfully ask you to remember that we are a small independent business with ongoing overheads.

Gift Vouchers

Available for any treatment listed or for any value. All gift vouchers valid for 3 months from the date of issue, thereafter 50% of the value for a further 3 months. These are not redeemable for cash and are non-refundable.

**Please ensure you redeem the voucher in good time to avoid disappointment as the treatment rooms are very busy especially at peak times i.e. evenings, Saturdays & holiday periods. Invalid if lost or stolen. Please quote your voucher number when making your appointment. Failure to cancel or appear for an appointment will result in the voucher being considered null & void**

Children

Due to the need for a safe and peaceful environment we request that children, if present are kept under parental control.

Mobile Telephones

In order to minimise disruption we request mobile phones are switched off or put on silent in the Salon.

Tinting & Eyelash Extensions

A patch-test must be carried out at least 24 hours prior to treatment. Without this patch test we will NOT perform the treatment.

Waxing

24 hours prior to treatment, avoid sunbeds or sunbathing. After treatment, area will be red for a while, avoid make-up or heat treatments for 24 hours.

Charitable Donations

It is the management’s policy to politely decline requests for charitable donations—both vouchers and products—as a result of the high volume received. The staff of Roamer regularly contribute to charity, in both a professional and personal capacity, alongside organising various fundraising events. We therefore request that you do not ask us for donations in order to avoid any disappointment or offence being taken.

All prices include VAT. Management reserves the right to change, alter or amend any aspect of the contents of this brochure without prior notice. We operate a no refund policy.

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