Investigators from the state Banking Department's Licensing, Investigation and Consumer Services division leave Personal Financial Management Inc. in Exeter Township after going through records at the failed firm's offices on Friday.

On Friday, three investigators from the state Banking Department’s Licensing, Investigation and Consumer Services division searched through records in the company’s office.

“We’re doing our due diligence as part of the (department’s) involvement,” said Timothy Siwy, chief of the licensing division.

He declined further comment.

Snyder also declined comment through a spokesman at his Oley home Friday.

Officials with the banking department and the attorney general’s office said help is available for consumers, many of whom claim their mortgage payments have jumped sharply and even doubled since Snyder declared bankruptcy.

“The sooner we hear from consumers, the sooner we can begin working to address these issues with their lenders so they don’t get jammed up,” said Nils Fredericksen, a spokes man for the attorney general’s office. “Nobody is interested in seeing homes getting snatched out from under families.”

Officials at the Pennsylvania Securities Commission said Thursday that they had launched an investigation into Snyder’s firm.

Dexter K. Case, a bankruptcy attorney for Personal Financial Management, said Snyder lost the money his customers thought was being invested for them or applied to their home mortgages.

Dozens of customers who have contacted the Reading Eagle have reported losing tens and even hundreds of thousands of dollars in a plan Snyder referred to as a wraparound mortgage.

Fredericksen said his office had received more than 200 phone calls from Snyder’s customers, but only one written complaint as of Friday afternoon.

“We can’t take any action until we get those complaints and begin to learn what exactly happened,” he said.

The same is true at the banking department.

“The Pennsylvania Department of Banking absolutely will be working with individuals and their lenders,” spokeswoman Heather Tyler said.

“Our experience has been that lenders are very cooperative when we approach them on behalf of individuals caught in situations like this one,” she said. “We have our entire consumer unit out here and people from other sections manning the phones.

“In a case like this, we need to hear from every individual customer because chances are their situations all vary slightly.”