Andreano

Linasa

MandyViki

Andreano The 2fa you are trying to login with now is different from the 2fa you have linked your account with. Unless the correct code is used your account will stay locked, keeping your balance secured. The security step cannot be bypassed.

Andreano

Linasa
I created the second account to test make whether enlist 2FA on him, but this also we not broke a, I have there are two account and not to one of them not poluchaetsya enlist 2FA.

LuckyLuke1

Hello, please make sure that the clocks are synced on your devices.

Andreano

LuckyLuke1

This error can occurs if the time/date is not synchronized on your devices, as it is important part.
Please kindly recheck if the time/date on your device, where you keep your 2FA key, is the same as on the device where you try to enable 2FA.
Notice that the seconds can also do difference.

Let us know if the problem persist.

Andreano

LuckyLuke1

Andreano

MandyViki

Andreano I would suggest you contact support via "Contact Us" from the site and provide them the snapshot of your authenticator settings. They might be able to provide a better solution if few snaps are shared with them.
I would not recommend sharing images on the forum since it may compromise your security.
Try that and update here if that worked for you.

Andreano

MandyViki
The first thing I did was contact support, they sent me here, I'll try to contact them again.

MandyViki

Andreano The one solution that i think might work is re-install authenticator and feed in the codes using the back up keys saved with you. Might solve your problem.

Andreano

gugajuca

If you are still having trouble accessing your account, please contact us via support so that we may collect information for security verification and regain access to your account.

Contact Us option is available on top of your game page, as shown in below image

Best regards
Luiz

MandyViki

Andreano As @gugajuca suggests, please contact support with credentials for verification and gaining access to your account. Since, rest of the information is to be collected via direct chat, this discussion is being locked.
Happy gaming and Good Luck