Contents

This document outlines the procedure to set up Microsoft® SQL Server
2000 for use with Cisco Intelligent Contact Management (ICM) versions 6.0 and
7.0. It covers only the new installation of SQL Server 2000 in ICM version 6
and 7 environments.

The information in this document is based on these software and
hardware versions:

Cisco ICM versions 6.0 and 7.0

Microsoft SQL Server 2000

Microsoft Windows 2000 Server with Service Pack
4

The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.

Retain the default selections under Components and
Sub-Components, and click Next. The Services
Accounts window is displayed (see Figure
12).

Figure 12 – Services Accounts Screen (SQL
Server)

Click Customize the settings for each
service.

Choose the SQL Server option under the
Services section, and the Use the Local System account
option under the Service Settings section (see
Figure 12). Check the Auto Start
Service check box to select it.

Choose the SQL Server Agent option under the
Services section, and the Use the Local System account
option under the Service Settings section (see
Figure 13). Check the Auto Start
Service check box to select it.