Would you have guessed which form of social media outreach worked best for the Fortune 500 companies? 71% of the Inc. 500 companies surveyed said they are using Facebook for marketing, and it is the largest social media tool used, with a claimed 85% success rate for their campaigns. Twitter usage was slightly down from last year at 81%. But the big daddy of social networking was not the one that performed best.

The social media platform that outperformed all others was old school forums and message boards. Yes simply having the ability to post questions and answers to a healthy and active community of like minded users makes the most satisfied customers. It’s nice to see that the internet of 1980 is still just as effective at connecting people as ever.

Blogging moved up to a 86% success rate but engagement seems to be peaking. Podcasting dropped precipitously from last year as video takes over.

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It’s indeed a favorable piece of knowledge to see that corporations are employing old school forums to connect with customers. I’m happy that they have shared this helpful information, it makes me want to buy more.