Avery N.

VERIFIED Kaljian Construction Inc. CUSTOMER

Quality 9

Loyalty
Yes

CRITIQUE

Diamond certified VIDEO PROFILE

Diamond certified company PROFILE

Robert Kaljian, Owner

Kaljian Construction Inc. provides a wide range of handyman/home repair and remodeling services for residential clients in Northern Contra Costa County. As a general contractor, the company is able to handle all types of construction projects, including kitchen, bathroom and complete interior house remodels; door, window and flooring installations; and more. Its handyman services extend to “anything my customers’ homes need,” says owner Robert Kaljian.

Mr. Kaljian operated a cabinet shop for 10 years before shifting his focus to home repair/remodeling and establishing Kaljian Construction. He’s been involved in construction since he was in high school, when he worked for a man who taught him the fundamentals of the trade. “I’ve always been mechanically inclined, but the knowledge I gained from that experience really sharpened my skills,” says Mr. Kaljian.

Kaljian Construction emphasizes the importance of preparation and meticulousness when working on its clients’ projects. “I firmly believe that if I always follow the same process, I’ll turn out good products,” says Mr. Kaljian. “Shortcuts don’t work in construction—there’s too much planning and skill involved. I take my time and make sure I have the right tools for the job at hand.”

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Kaljian Construction Inc.

Company Profile

Kaljian Construction Inc. provides a wide range of handyman/home repair and remodeling services for residential clients in Northern Contra Costa County. As a general contractor, the company is able to handle all types of construction projects, including kitchen, bathroom and complete interior house remodels; door, window and flooring installations; and more. Its handyman services extend to “anything my customers’ homes need,” says owner Robert Kaljian.

Mr. Kaljian operated a cabinet shop for 10 years before shifting his focus to home repair/remodeling and establishing Kaljian Construction. He’s been involved in construction since he was in high school, when he worked for a man who taught him the fundamentals of the trade. “I’ve always been mechanically inclined, but the knowledge I gained from that experience really sharpened my skills,” says Mr. Kaljian.

Kaljian Construction emphasizes the importance of preparation and meticulousness when working on its clients’ projects. “I firmly believe that if I always follow the same process, I’ll turn out good products,” says Mr. Kaljian. “Shortcuts don’t work in construction—there’s too much planning and skill involved. I take my time and make sure I have the right tools for the job at hand.”

Company Philosophy

"My approach to every job is simple: Do it once and do it right. I take great pride in my workmanship, and my detailed business approach is evident in the special care I show to each client's property. Ultimately, I strive to use my decades of industry experience to ensure complete customer satisfaction."

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for handyman/home repair companies that have earned the prestigious Diamond Certified award. For Kaljian Construction Inc., customer satisfaction has always been dependent on the company’s ability to effectively communicate with its clients throughout every phase of their projects. “We keep an open line of communication with our customers and provide them with the work they want, but we also know how to read between the lines of what they’re asking for,” explains owner Robert Kaljian. “By asking the right questions, we can often steer them toward the true finished products of their dreams.”

Kaljian Construction has been providing handyman/home repair and remodeling services for residential clients in Contra Costa County since 2002. As a general contractor, the company is able to handle all types of construction projects, including kitchen, bathroom, garage and whole house remodels; room additions; and door, window and flooring installations. “Also, our handyman services extend to anything our customers’ homes need,” adds Mr. Kaljian.

Unlike handyman/home repair companies that have to charge more for their services because they handle everything in-house, Kaljian Construction works with other contractors and subcontractors in order to stay price-competitive. Mr. Kaljian says this approach greatly benefits his clients in the long run. “With several dedicated professionals onsite comes several professional points of view during every phase of the process, which means the job gets completed quicker and more efficiently.”

Another distinctive feature of Kaljian Construction is its emphasis on owner involvement throughout every job–a hands-on approach that’s rarely seen in the handyman/home repair industry. “I don’t just bid the job and sit in my office–I’m very involved in the work,” says Mr. Kaljian. “My name is at stake on every project, so I make sure everything is done to the highest standards. I’m a very detail-oriented person, and that allows me to communicate with each client so they understand the whole project.”

Industry Info

One of the quickest ways to transform a bathroom is to change the look of its walls. Before you choose paint, wallpaper, paneling or tile for a bathroom remodel, it’s important to remember that a bathroom wall covering must be able to stand up to moisture, heat and frequent cleaning. Mixing and matching materials for their different strengths is a good idea, especially if the room’s space is divided. Here are some tips to consider for three of the most common bathroom wall coverings:

PaintPaint is the least expensive covering for bathroom walls and ceilings, and it’s also the easiest to change for aesthetic purposes. Besides choosing a color, you’ll also need to choose a finish type. Gloss and semi-gloss finishes work best in bathrooms because they repel water and clean easily. However, glossier paints exaggerate a wall’s lumps and bumps, so make sure you apply them to a flat, smooth surface.

Traditionally, alkyd (oil-based) paints outlast their latex (water-based) counterparts, but newer latex formulations rival alkyds for durability. Alkyds dry slowly and require paint thinner instead of soap and water for cleanup. Also, the use of alkyd paints is restricted in some parts of the United States due to environmental concerns. If the surface to be covered is tile, glass or porcelain, use epoxy paint instead.

Ceramic tile
Ceramic tile can be costly, but its advantages make it worth considering for at least some areas in your bathroom. It cleans easily, doesn’t fade or stain and, when installed correctly, is fully waterproof. Floor and wall tile comes glazed and unglazed, plain and patterned, and in an unlimited palette of colors. In addition to buying stock machine-finished tiles, you can purchase hand-painted tiles or design your own patterns. A common dimension for wall tiles is four- or six-inch squares, but many other sizes and shapes are available. You can apply ceramic tile to any drywall, plaster or plywood surface that’s smooth, sound and firm.

The Porcelain Enamel Institute (PEI) has developed a rating scale that can effectively guide you through the process of choosing the right ceramic tile for your particular application:

Glass block
Glass block is popular because of its sleek, modern look and ability to transmit light while preserving privacy. It can be used to create both walls and windows, but it’s very expensive compared to other materials—the cost can vary from $40 to $60 per square foot, depending on the complexity of the job, labor costs and type of block. Most glass block installations require mortar, so it’s best to hire a company with masonry capabilities to achieve the best results.

Frequently Asked Questions

Q: How long will my project take to complete?

A: It depends on the project, but we always give our clients realistic timeframes instead of just telling them what they want to hear. We prepare them for the entire process by explaining what time we’re going to arrive every day, how many days a week we’ll be onsite, what the flow of the job will be and so forth. Keeping our clients informed prevents a lot of misunderstandings.

Q: Do you work with subcontractors?

A: Yes, but we’re in charge of everything on the jobsite, so you’ll only have to deal with one person. We answer for all our subcontractors and stand behind their work.

Q: Can you do my project in phases if I need to control my budget?

A: Absolutely. We can help you prioritize the work by pointing out critical portions that should be handled immediately and less critical portions that can wait. If our initial bid exceeds your budget, let us know and we’ll work out a plan.

Q: Will you take special care when working on my property?

A: Yes. We take a great amount of pride in our workmanship, so we always take special care of our clients’ properties. We go above and beyond what’s necessary to ensure complete customer satisfaction.

Q: Do you provide free estimates?

A: Yes. You can even go to our website and fill out a request form if you’d prefer. Once you describe your project, we’ll contact you at your convenience and set up a time to conduct a free estimate.

COMPANY CONTACT

Kaljian Construction Inc.

Diamond Certified RATINGS ON Kaljian Construction Inc.

Rated Highest in Quality and Helpful Expertise

Kaljian Construction Inc.

120 SURVEYS

RATING

7 CONSECUTIVE YEARS SINCEApril 2011CERT1748

DIAMOND CERTIFIED PERFORMANCE GUARANTEED

Diamond certified ratings dashboard

CUSTOMER SATISFACTION
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Customer LOYALTY
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Helpful Expertise
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Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials
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Workers Compensation

Liability Insurance

License Verification

Business Practices

Current Complaint File

Legal & Finance

Phone SURVEY RESPONSES FROM 120 VERIFIED CUSTOMERS
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Kaljian Construction Inc.:
Average 9.4 out of 10 based on 120 unique customer surveys of customer satisfaction.

Danny W.

VERIFIED Kaljian Construction Inc. CUSTOMER

1
of
120

Quality 10

1010

Loyalty
Yes

CRITIQUE

They do good work, but at a premium. They are expensive but good.

They are reliable.

Nancy W.

VERIFIED Kaljian Construction Inc. CUSTOMER

2
of
120

Quality 10

1010

Loyalty
Yes

CRITIQUE

He was promptly responsive to my request. I felt that he went out of his way to help me secure a couple of the products I needed that I didn't originally have. He scheduled me in quickly. He arrived on time. He completed the work well. He cleaned up everything. I was very happy. In fact I was thinking of calling him again.

He was able to successfully complete whatever I asked without any problems, even though there were challenges. He was never thrown off by anything. He was very competent in all areas.

Julie H.

VERIFIED Kaljian Construction Inc. CUSTOMER

3
of
120

Quality 10

1010

Loyalty
Yes

CRITIQUE

He's very thorough and very on time. Sometimes he has helped me with my ideas. He's helped me to turn those ideas into another idea of something. He's very helpful. He's very conscious of the work he's doing. He knows my design ideas, and he works with me. I would give him '10s' across the board. I've recommended him to other people.

He listens well and gives good advice. He is a really good guy and a fair man. The work is good. He and the people he has working with him are a very good team.

Don W.

VERIFIED Kaljian Construction Inc. CUSTOMER

4
of
120

Quality 10

1010

Loyalty
Yes

CRITIQUE

He's the only contractor I use. I have always been very satisfied with his work. Robert is a very fine contractor. I've never used another contractor since I started using him several years ago.

His rates are fair. He does a great job. If ever there is anything that needs fixing, he would come back and make it right.

John G.

VERIFIED Kaljian Construction Inc. CUSTOMER

5
of
120

Quality 10

1010

Loyalty
Yes

CRITIQUE

Robert is excellent. He is too pricey but is excellent in all categories.

Robert is excellent. He is too pricey but is excellent in all categories.

Ralph S.

VERIFIED Kaljian Construction Inc. CUSTOMER

6
of
120

Quality 10

1010

Loyalty
Yes

CRITIQUE

They are very dependable.

We liked everything about Kaljian Construction.

Dale W.

VERIFIED Kaljian Construction Inc. CUSTOMER

7
of
120

Quality 10

1010

Loyalty
Yes

CRITIQUE

Kaljian Construction is highly dependable. They are efficient, and they stand behind their word. If they say they will be there at 7:30 AM, they'll be there at 7:30 AM. They are efficient, and they get the work done on time. They are very efficient, and they are very good.

I like the honesty and integrity of how he does business.

Stephanie C.

VERIFIED Kaljian Construction Inc. CUSTOMER

8
of
120

Quality 10

1010

Loyalty
Yes

CRITIQUE

I don't have a comment for this.

They were prompt. They were available. I didn't get voicemail. They were responsive. They answered any questions I might have.

Charlotte H.

VERIFIED Kaljian Construction Inc. CUSTOMER

9
of
120

Quality 10

1010

Loyalty
Yes

CRITIQUE

I have referred other people to him. I told them that he did excellent quality work, was timely, and dependable.

He was timely with the appointment time he set. He was there right on time. H was knowledgeable, and I felt he did superb work.

Paulette M.

VERIFIED Kaljian Construction Inc. CUSTOMER

10
of
120

Quality 10

1010

Loyalty
Yes

CRITIQUE

He is reliable, honest, reasonable, and does high quality work.

I think the level of the work, I am very happy with him. I have worked him for years, and I am getting ready to call him again.

Shari G.

VERIFIED Kaljian Construction Inc. CUSTOMER

11
of
120

Quality 10

1010

Loyalty
Yes

CRITIQUE

He's reliable and connected in the industry. He knows who to go to for windows, paint, and doors. He follows up with the subcontractors to make sure the project gets done on time.

I like his focus on taking care of the customer.

Perry B.

VERIFIED Kaljian Construction Inc. CUSTOMER

12
of
120

Quality 10

1010

Loyalty
Yes

CRITIQUE

He was very responsive, and he showed us ways to save money.

He did the job he said he was going to do and offered suggestions on ways to save money.

Danny W.

VERIFIED Kaljian Construction Inc. CUSTOMER

13
of
120

Quality 10

1010

Loyalty
Yes

CRITIQUE

They do a good job.

They are always on time and always within budget.

Robert F.

VERIFIED Kaljian Construction Inc. CUSTOMER

14
of
120

Quality 10

1010

Loyalty
Yes

CRITIQUE

He does good work.

He tailored the work to my specifications, brought in contractors that he needed for the job, and he handled it all.

Carlos G.

VERIFIED Kaljian Construction Inc. CUSTOMER

15
of
120

Quality 10

1010

Loyalty
Yes

CRITIQUE

Robert is very welcoming. He listens to you, he's timely, he's very flexible, and he has a group of several contractors that work for him. They're all great and on the same level.

Well, I like the fact that even though he was listed as a handyman, he was able to sort things like a general contractor.

John G.

VERIFIED Kaljian Construction Inc. CUSTOMER

16
of
120

Quality 10

1010

Loyalty
Yes

CRITIQUE

Highly skilled, very trustworthy, and honest

Robert's problem solving skills, his ability to quickly and efficiently get the job done.

Ann A.

VERIFIED Kaljian Construction Inc. CUSTOMER

17
of
120

Quality 10

1010

Loyalty
Yes

CRITIQUE

We got exactly what we wanted. There was one thing that wasn't perfect, but he came back and fixed it right away.

They got the job done, and we like it.

Nancy W.

VERIFIED Kaljian Construction Inc. CUSTOMER

18
of
120

Quality 10

1010

Loyalty
Yes

CRITIQUE

He was very helpful, gave me good advice, was prompt, and I felt he went out of his way to accomplish the project.

I thought that he went out of his way to find a source for the products I needed and sent me in the right direction. I was really happy with it.

Rick M.

VERIFIED Kaljian Construction Inc. CUSTOMER

19
of
120

Quality 10

1010

Loyalty
Yes

CRITIQUE

I would tell them that Kaljian Construction and Robert Kaljian know their business and are very considerate. The quotes are complete, so there are no surprises, and he follows up on the job.

The thoroughness

Joe D.

VERIFIED Kaljian Construction Inc. CUSTOMER

20
of
120

Quality 10

1010

Loyalty
Yes

CRITIQUE

I think Robert is very knowledgeable, responsive, and he does good work.