11 End User Centricity The objective CRM software acceptance heavily depends on how easily it is to learn, tailor, and use The way Very strong end user involvement Give interaction and visual design high priority Establish usability as a first-class quality measure The effect Software becomes a natural extension of the way people work The software works the way I do. SAP AG 1999 Wirtschaftsinformatik 99, Feb. 99 (Hasso Plattner) /11

23 Inside-Out Approach ERP system is the center of the solution (holds the application logic) ERP system is extended using a Web-interface Inside-out approach is good to provide simple ERP functionality (e.g., employee self service scenarios) Solutions are not configurable and flexible SAP AG 1999 Wirtschaftsinformatik 99, Feb. 99 (Hasso Plattner) /23

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