Workforce

Offshore & Outsourcing

Customer Relationship Management

Our Customer Relationship Management practices have introduced the widest range of partnerships with modern solution vendors to complement the in-depth domain experience with which we can deliver world-class services and capabilities.

To get complete cover on the value of marketplace, it is important for the organization to focus on these dimensions –

Provide interactive customer experience in several channels

Provide differentiated and targeted services and products according to “360 Degree Customer View” based on analytics

Ensure customer brand advocacy across all the social media channels

Form integrated, seamless, customer experience derived model and value chain, such as sales, marketing, supply, and support enabled by collaboration, mobility, and visibility.

At C Ahead, we have developed a complete set of frameworks and tools in our consulting practices to assess and transform your processes in CRM with metrics-oriented perspective and business value to promote margins, revenue growth, enhance the brand, competitive positioning, customer loyalty and asset efficiency.