Complaints Procedure

We aim to offer our Clients an efficient and high quality service and we will endeavour to deal with your affairs in a business like and competent manner. We are committed to demonstrating our commitment to these standards in all of our dealings with you.

We therefore hope you do not have cause to complain about the services you obtain from this Firm or our bill. If however, in the unlikely event that you wish to complain, you should direct your complaint to the Complaints Handling Officer, Rebecca Schofield. Ms Schofield will provide you with details of our complaints handling procedure.

In the event that you are unhappy with your bill you may object and apply for assessment of the bill under Part III of the Solicitors Act 1974.

If you are not satisfied with the handling of your complaint you may ask the Legal Ombudsman to consider the complaint and the handling thereof. Normally, you will need to bring your complaint to the attention of the Legal Ombudsman within 6 months of receiving a final written response about your complaint from this Firm.

We endeavour to address and meet your needs to help you achieve your goal.

Contact us with your problem and let Waddington & Son deal with with yourlegal matters.

Contact Details
28 Manchester Rd
Burnley
Lancashire
BB11 1HH

Tel: 01282 426666
Fax: 01282 427974

Waddington and Son Solicitors is a trading name of Waddington and Son (Solicitors) Limited. Registered in England and Wales Number: 10719441. A list of directors is available at the registered office. Authorised and Regulated by The Solicitors Regulation under SRA number 638838.