View Mixpanel user data in Zendesk

Now, the Support team has the information we need to triage user concerns and questions. Mixpanel built a seamless integration into our workflow, and continues to be our primary go-to in viewing the metrics, details, and other information necessary to make sure we can be efficient and expeditious in our customer support.Hala SawalhaHead of User Support, Hinge

With Mixpanel's Zendesk integration our CX experts have all the data they need in one place to quickly understand the problems they are solving, and to empathize with our customers. Lemonade innovates quickly and aligns product priorities based user feedback, so our teams look to Mixpanel to help surface not only what our customers need in the moment, but also what they'll want us to iterate and ship down the road.Gil SadisHead of Product, Lemonade

Mixpanel data within Zendesk gives each support agent the valuable insights to provide more empathetic and personalized responses and solutions for our customers. Mixpanel's integrations have also helped our team in two essential areas: replying to user inquiries faster, and filing more accurate bug reports and feature requests for our Engineering and Product teams without asking for details we already have.Polly ApplegateHead of Community, Depop

These days, first impressions are make-or-break for brands. Whether customer service is expressed through email, social media, or through a phone call, user insights can give agents the confidence and data they need to close tickets faster, provide memorable experiences, and ultimately discover areas to improve the business.Billy RobinsDirector of Technology Alliances, Zendesk

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