Service

Services includes comprehensive customer service for EIRICH machinery and systems

The installation and attending to production in the start-up phase of machinery is the first step in LifeCycle Service from EIRICH. For us it starts with the site supervision before delivery, which is part and parcel of the package.

Our worldwide presence enables us to identify local obligations at an early stage and to meet them in full.

The installation and attending to production in the start-up phase of systems is the first step in LifeCycle Service from EIRICH. For us it starts with the site supervision before delivery, which is part and parcel of the package.

Our worldwide presence enables us to identify local obligations at an early stage and to meet them in full.

The commissioning and attending to production in the start-up phase of machinery and systems is the first step in LifeCycle Service from EIRICH. For us it starts with the site supervision before delivery, which is part and parcel of the package.

Our worldwide presence enables us to identify local obligations at an early stage and to meet them in full.

With our customer training service, we offer you a program of training which is specifically tailored to your preparation system. Your staff, qualified on the basis of our training, make the most of the potential of the machine or system and therefore create a direct competitive advantage.

The advantages to you:

Upgrading of the skills of your personnel, e.g. in the handling of unscheduled machine down-times

The Condition Monitoring system revolves around the determination of the machine condition on the basis of the measurement and analysis of physical parameters on functional elements. Sensors supply data in real time. This data is analyzed on a continuous basis, which enables trends to be highlighted and possible damage to components to be identified before failure actually occurs.

The low-cost service without technicians on site, with remote service and remote fault diagnostics.

Are you keen to avoid long repair times? Then place your faith in our teleservice! Our specialists analyze machine and process data and help pinpoint the problem from a remote location.

Corrective action can be initiated immediately, and customized software updates can be performedwithout a presence on site. In every case the precondition for access to your system’s control system is your express authorization.

The advantages to you:

Faster problem resolution, because a service call may not be necessary

Lower maintenance costs

Increased system availability due to the prevention of production stoppages

Our rental unit park featuring a comprehensive selection of machinery and aggregates is a special service that we offer to you.

It includes mixers with effective volumes of 1 l to 750 l, along with molding sand aerators and disk pelletizers or special tools. We will gladly hire them out to you for a period of your choosing. The provision of expert advice on integration in your production flows is for us part and parcel of this service.

Different types and designs of wear protectionare needed to achieve the best possible results,depending on the product material and the degreeof stress from impacts and abrasion. EIRICH has decades of experience in the development and use of wear protection solutions.

As a customer, you get the benefit of this know-how in several ways:

You can always be sure of obtaining the right wear protection solution for your specific application

Exceedingly long service lifes are assured

Significantly reduced downtimes and maintenance times

EIRICH wear parts give you the assurance of unbeatable cost-efficiency when measured over the total lifecycle