What is good service design? What are examples of things gone wrong and why? I am collecting thoughts and experiences here about services in general and health services in particular and am looking forward to your comments.

Friday, 16 September 2011

Just found this very interesting comment from a Chatham House expert in my inbox. Dr Sudeep Chand is rather pessimistic on the upcoming high-level meeting of the United Nations General Assembly on the prevention and control of non-communicable diseases (NCD). He argues that a more systemic view is needed, which looks beyond intermediary factors of habit and choice (which will probably dominate the agenda). Let's hope the right people read his comment.

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About Me

Despite being a physicist and engineer by background, I have been working on healthcare since 2008. For the first 4 years as a researcher studying the cross roads between engineering design, design thinking, service science and healthcare management. Later, I moved into consulting, where I am working with pharma, medtech and medical services. 2015/2016 I was selected as a secondee to the World Economic Forum, where I spent 11 months trying to figure out how to prevent non-communicable diseases and drive change that allows people to maximize their Healthy Life Years.