A globally successful media and entertainment company is searching for a Customer Retention Manager (Loyalty, CRM, Insight, Retention) for their subscription video-on-demand service.

This service is currently available in the UK, Ireland and Australia on an array of devices (Mobile, tablet, laptop, cab/sat, OTT services). The service is fully integrated with social media and their content shows on their site the same day that it is broadcast in the USA.

Due to expansion the company needs a strong marketer to manage their end to end customer management workflow, investigate and solve complex issues that can occur across a number of areas including video streaming, billing across both web and app products.In this role you will work closely with CRM and product managers to ensure customer cases are identified and flagged and responded too, you'll manage their customer care team, monitoring and measuring their output in order to drive improvements.

To be considered for this role it is essential that you have worked with Salesforce Service Cloud, and knowledge base. You will be able to detect trends in customer behaviour by using qualitative and quantitative data sources as well as navigate technical implementation and identify and clear define complex problems to product, marketing and customer service teams.Their idea candidates will have SVOD experience, however, as long as you have worked in a subscription business then your application will be considered.