Icelandair customer review

R Barter (Canada) 23rd August 2012

YYZ-KEF-GLA - left an hour late so had only a 20 minute connection but KEF is so compact it was not an issue as the connecting gate was adjacent. Eat before you fly as food onboard costs extra. 757 not the best aircraft and flight was full. MAN-KEF-YYZ on the return. On the KEF-YYZ I was impressed that the flight director announced that a severely allergic passenger was onboard and asked that nobody eat nuts. They also did not serve any menu items with nuts. As the parent of a severely allergic child I was impressed at the level of care. Really great flight crew on all flights and the seatback entertainment has 45 movies lots of TV shows and some local Icelandic music and media also.

Seat Type

Economy Class

Value For Money

12345

Recommended

yes

2/10

Icelandair customer review

Sally Lee (United States) 22nd August 2012

We flew from Iceland to Denver. Impossible boarding situation. All passengers board at the same time. Complete chaos. To top it off they boarded two other flights right next to each other at the same time. Seats very uncomfortable. Good price but overall not worth the savings. Cabin service spotty. Don't think we will try them again.

Seat Type

Economy Class

Value For Money

12345

Recommended

no

10/10

Icelandair customer review

S Harris (United States) 21st August 2012

Boston to Bergen Norway and then back from Stockholm. The flights were on time the cabin staff professional pleasant and capable. We were in economy class and the food was good and reasonably priced. Cabins were clean and inviting. There was an excellent selection of entertainment that our teenage children enjoyed. I will fly Icelandair again whenever our plans call for travel to Scandinavia.

Seat Type

Economy Class

Value For Money

12345

Recommended

yes

2/10

Icelandair customer review

K Shore (United States) 16th August 2012

Worst airline I've travelled on especially given the amenities and services usually provided on International Carriers. Any discount that appears up front is not worth it. They do not provide any food onboard as part of the price. You must buy all food on board if hungry - delivery service is archaic and slow and usually food options are limited. Food onboard is overpriced as well. Online check-in from our hotel was difficult and in the end we gave up and used the old fashioned check in at the airport. I appreciate Iceland promoting itself through its airline but this is a disservice. Inflight entertainment is very limited as well.

Seat Type

Economy Class

Value For Money

12345

Recommended

no

8/10

Icelandair customer review

G Norman (Canada) 14th August 2012

OSLO-KEF-YYZ one way on business class. I have flown Icelandair before so knew what to expect. Their business class across the Atlantic in August was cheaper than star alliance economy! Flights on time service excellent. We had two small kids and staff were great with them. Food good and has improved since I flew with them a year or so ago. They are a good value transatlantic option that can be inconsistent but are a good option. Transiting Keflavik is a bit unique and weather dependent but still more pleasant than CDG Frankfurt and Heathrow. I fly often and Icelandair has gone up in my book while the other have gone down.

Seat Type

Business Class

Value For Money

12345

Recommended

yes

2/10

Icelandair customer review

C Kim-Nestaas (Norway) 14th August 2012

The airline changed my confirmed window seat to middle seat without notification at the last minute as we were entering the plane. When asked why they stated that it's their policy to have family members seat next to each other without spaces in between. When asked another flight attendant they verified that there is no such policy. It turns out that a couple occupied our window seat and the seat next to it so it was obvious that they reassigned the seats so that another couple can sit together. When we contacted the Icelandair customer service they only returned with an automatically generated message without any explanation. Even if we had reserved these seats 6 months in advance they claim that they don't guarantee the seating.

Seat Type

Economy Class

Value For Money

12345

Recommended

no

7/10

Icelandair customer review

J Douglas (United Kingdom) 7th August 2012

GLA-YHZ YYZ-GLA. Outbound flights on time. No seatback TV on 3 of our 4 flights (only on Toronto - KEF) but loan of PSP offered instead. For some reason one of our pre-booked seats on flight to Halifax had been given away. Check-in agent at Glasgow said she couldn't access seat-map but when we queried this she suddenly was able to access it. We were given seats together elsewhere on the plane. Online check-in not available to FI to/from Canada Flight from Pearson left 1 hr late due to a late change of runway in poor weather. We were the last pax to make it on to the flight to Glasgow. Very slow security checks in Keflavik - more lanes needed. In fairness they did announce on tannoy that connecting flights to LHR and GLA were being held. You don't go through security at KEF from Europe to N America only on return. I wouldn't count on being able to buy a book etc at KEF as shopping facilities are pretty limited. Staff were pleasant on all flights and baggage delivery was pretty quick.

Seat Type

Economy Class

Value For Money

12345

Recommended

yes

10/10

Icelandair customer review

Mark Donaldson (United States) 31st July 2012

Flew Dulles to Helsinki on July 4 and returned from Bergen to Dulles on July 25. Was very impressed with all aspects of service. Flights were on time everything on plane worked all support staff and attendants were friendly and personable. Saga economy class was great empty seat between us as promised tried a little bit of everything from food menu and enjoyed the free beer and wine. We are already thinking about when we will fly back to Keflavik on Icelandair to visit for a couple days!

Seat Type

Premium Economy

Value For Money

12345

Recommended

yes

2/10

Icelandair customer review

Paul Davies (United Kingdom) 24th July 2012

Just returned with my son from a short break in Iceland. Its a wonderful place with nice people but badly served by its airline. Flights there and back delayed due to lack of available aircraft/late arrival of incoming flight and waiting for the return leg from Iceland there were constant airport announcements of badly delayed Icelandair flights to destinations all over Europe for the same reason. Surely a logistics problem that could be resolved. Terrible staff on flight out lovely staff on return so some people in the company do know about customer care but culturally and corporately this is not embedded.

Seat Type

Economy Class

Value For Money

12345

Recommended

no

3/10

Icelandair customer review

Andrew Higgins (United Kingdom) 24th July 2012

We travelled out to Iceland in April 2012. On the way out the aircraft was nearly full however Icelandair had made good use of the seats available. Unfortunately this could not be said on our return trip. We had booked in online and given seats near the front of the aircraft. The flight was called and we gave our tickets to board. The lady said we had a seat change. We got our seats where a gentleman said the seat between us was his! What made me upset was the aircraft was full. Instead of moving people around as in the first flight the first of 10 row had only 6 people in it. Know the front 2 rows of seat are bigger however the remaining seat were the same size with only a curtain as separation which can be moved. Icelandair need to have a think about all its passengers comfort.

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