My Account FAQs

Sometimes we might need to estimate your energy usage, rather than organise a read of your meter. There's a few reasons why this might be necessary.

For example, the distributors who read your meter might have trouble accessing it. This usually happens if your meter's been installed indoors, is behind a locked gate, or is guarded by a pet pooch.

If you receive monthly bills, we'll need to estimate your usage as your distributor usually only provides us with an actual read every two or three months. If you've got a smart meter installed, it'll upload your meter data at 30 minute intervals.

Once we get an actual meter read from your distributor, or once you submit a read yourself via My Account or the App, we'll check and correct your account based on if we've charged you too much or too little. If we have charged you the wrong amount, we'll either include an adjustment on your next bill or resend you an adjusted energy bill. You can tell if your bill is based on an estimate or an actual read by looking at the 'Reading Type' or 'Current Reading' section on the back of your bill.

Avoiding estimated bills is easy. Just submit your reads online via My Account or the App and we'll bill you based on those reads. Check out this guide for reading your meter otherwise for circumstances where these options might not be possible, if you need to request an actual meter read (a fee may apply). please chat with us to arrange.

If you have a smart electricity meter you may be able to view a projection of your next bill.

Your bill projection is an estimate only. Here's how it works:

We calculate your average daily charges for the billing period so far.

We multiply this figure by the total number of days in the billing period.

This projection takes into account usage charges, supply charges and one-off credits. It also includes solar, demand and green charges, along with GST. The projection excludes any pay-on-time discounts, merchant fees and miscellaneous adjustments.

Remember, your bill projection is an estimate. Your actual bill may be different.

The cost so far tells you the cost of your energy consumption up to this point in your billing period. It includes supply charges, usage charges and one-off credits. It also includes solar, demand and green charges, along with GST. Pay-on-time discounts, merchant fees and miscellaneous adjustments are excluded.

Basic Meter

You may be able to view a cost to date and projection of your next bill. Remember, your cost to date and bill projection is an estimate only. If you have a Basic meter, we can estimate the 'cost so far' and project your next bill based on:

Your energy usage history from the same period last year or

Your most recent bill or

If you're new to AGL or don't have usage history for your current meter, 'cost so far' and bill; projection are estimated based on other customers or households in your state.

This cost to date and bill projection takes into account usage charges, supply charges, guaranteed discounts and any concessions.It will also include solar, demand and green charges if applicable. All charges displayed include GST. The cost to date and bill projection excludes any conditional discounts (such as Pay On Time discount), merchant fees and one off adjustments.

This feature isn't available to customers with a digital meter. Learn more about your digital meter.

I’ve just transferred to AGL. Why is there nothing to see in My Account?

After you sign up to AGL for gas or electricity, it can take as long as three months for your service to transfer across to us. During that time, we won't have any usage information to show you in My Account.

We'll contact you once your transfer is complete, so you can log in and see it all for the first time.

How do I add an authorised person to My Account?

To nominate an authorised person (known by AGL as a contact person) and give them permission to access your AGL energy account see below instructions.