Group Messages showing "Downloading"

When someone sends a group text to me that wasn't created in Message+, I see "Downloading" in the senders individual thread. If others reply, I will see "Downloading" in their individual thread. It will usually eventually show up correctly (as a group text). This can take minutes, or hours or days. Sometimes killing the app and launching again can trigger the download to complete.

This is not specific to this device. It happens to a couple of other phones I have on Verizon. I have trued changing: "Enable Chat", "Auto-Retrieve", "Group Conversations".

Re: Group Messages showing "Downloading"

Help is here! We want to make sure that you are able to view all images in a group text. I appreciate the details & your troubleshooting efforts. Let's roll up our sleeves to get this figured out. Can you please provide more clarity on what you mean by it showing "downloading" in the individual thread? When did this problem start to happen? Does this happen with only one particular group message thread or with any group message thread?

AliciaS_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: Group Messages showing "Downloading"

Thank you for your response. Unless I'm on a plane, I will have the cellular data connection on. And I haven't noticed any difference. I have fiddled with a few settings. Currently, "Sync over WiFi only" is OFF. I haven't found a way to force the download to happen. At this very moment, I have two texts that show downloading. I am certain that they are group texts/responses.

Re: Group Messages showing "Downloading"

I certainly understand the need to get your messages as quickly as possible. We want to keep you connected. I see since your initial post a new update has come out for Message+. Have you been able to download that? Does this seem to happen in all locations or only in specific ones? Does this happen with all group messages or only certain people?

Andrew_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: Group Messages showing "Downloading"

We do want everything to work properly for you, 502k. Getting your messages to work is a must. Since this issue started have you tested to see if this also happens when using the native Messaging app on your phone?

Re: Group Messages showing "Downloading"

I'm certainly sorry to hear this is still happening after so much time. I know having your messages show up correctly is a big deal and we want to make sure that is a smooth process.

Does that seem to happen in all locations or only in specific ones? Is this the same with all group messages or only with specific people? Does this still happen if Wi-Fi is completely off when you get these messages?