Director of Product Design

Klaviyo is a startup located in the heart of downtown Boston. We build software that helps tens of thousands of businesses have more relevant and personal relationships with billions of consumers. We are a product driven company and over invest in making beautiful, efficient and fast workflows that help our customers accomplish what was previously unimaginable. We push each other to move out of our comfort zone, learn new technologies and work hard to ensure each day is better than the last.

You’ve successfully implemented design systems before or are have lead large scale, cross functional projects

You’re excited to create the go-to resource or community for designers and design organizations to learn about how to be better

You are involved in the design community by executing events, online content, and thought leadership.

You care deeply about building quality products in an efficient manner, especially with respect to design.

You’re excited to be the voice of design in product conversations company-wide

What Getting Started Might Look Like:

First 30 days

You spend your time getting to know the design team and our customers. You over-index on learning the product, watching customers use it, talking to customers and investigating the other tools that our customers use. By the end of this time, it’s like you’ve been working in our industry for years.

First 60 days

Now that you know our people and our customers, you dig in hard to our workflows, processes and tools. You take your years of expertise and critically evaluate how we work, why we’ve evolved that way and what about our current set up is robbing us of our maximum impact and efficiency. By the end of this time. you make thoughtful recommendations on how the team works together and our recruiting processes.

First 90 days

Some of your initial suggestions are starting to be implemented and the team is starting to thrive. Alignment is tighter, individuals are moving more quickly and we’re releasing better quality product even faster. You’ve sunk your teeth into our design system and have helped mentor the designers involved to make exceptional choices that lead to a more reliable path forward. You’ve taken ownership of the recruiting process and brought some incredible people into your pipeline. By the end of this time, the team comes to you frequently for guidance and you’ve earned the reputation of being a servant-leader who drives outcomes in a motivating and inspiring way.

Life at Klaviyo:

Klaviyo is a team of people who are crazy motivated by growth.

It’s what we help our customers do: grow their businesses by making it possible and easy for them to use their data to power better marketing.

It’s how we behave as individuals: we’re all deeply passionate about learning.

It’s how we manage our business: we have thousands of paying customers, we’re profitable, and we’re growing insanely fast.

And it’s what our culture is all about. Working at Klaviyo means you’ll work on things you never imagined you would; you’ll grow in ways you didn’t consider possible; and you’ll do the best work of your career with people who are just as motivated and talented as you are.

Your curiosity has led you this far, so if this sounds like your ideal place to work, apply now!