WARRANTY TERMS

USC FLOORING PRODUCTS, INC.

922 N. Ninth Street

SAN JOSE, CA 95112

ALUMINUM OXIDE FINISH WARRANTY

USC FLOORING PRODUCTS, INC. WARRANTS ALL BAMBOO LAMINATED PLANKS OR ENGINEERED WOOD FLOORING AND SOLID WOOD FLOORING, IN IT’S ORIGINAL MANUFACTURED STATE TO BE FREE FROM DEFECTS IN LAMINATION, ASSEMBLY, MILLING, GRADING, AND FINISHING FOR THE LIFETIME WHEN PROPERLY APPLIED AND MAINTAINED IN ACCORDANCE WITH USC FLOORING PRODUCTS, INC.’S INSTALLATION INSTRUCTIONS.

WPC AND SPC FLOORING WARRANTY

25-YEAR RESIDENTIAL WEAR WARRANTY

10-YEAR LIGHT COMMERCIAL WARRANTY

WHEN INSTALLED WITH MANUFACTURER’S INSTALLATION INSTRUCTIONS.

TWENTY-FIVE YEAR FINISH WEAR LAYER WARRANTY

USC FLOORING PRODUCTS, INC. WARRANTS TO THE ORIGINAL PURCHASER, THAT IN RESIDENTIAL OR LIGHT COMMERCIAL USE ITS SURFACE WEAR LAYER WILL NOT WEAR THROUGH OR SEPARATE FROM THE FLOORING FOR TWENTY FIVE YEARS, FROM THE DATE OF PURCHASE. WEAR LAYER WARRANTY EXCLUDES ANY INDENTATIONS, SCRATCHES, OR SURFACE DAMAGES CAUSED BY LACK OF PROPER MAINTENANCE, MISUSE, NEGLIGENCE, SPIKED HEEL SHOES, WATER, EROSION, PEBBLES, SAND, COMMERCIAL USE, OTHER ABRASIVES OR INSUFFICIENT PROTECTION ON BOTTOM OF FURNITURE LEGS.

TO FILE A CLAIM, FIRST CONTACT THE RETAILER WHERE THE ORIGINAL PURCHASE WAS MADE. IF THE RETAILER IS UNABLE TO SATISFY THE CLAIM, CONTACT IN WRITING: USC FLOORING PRODUCTS, INC. 922 N. 9th STREET, SAN JOSE, CA 95112

COMMERCIAL FLOORS MUST BE INSTALLED USING ONLY UNFINISHED THREE PLY, SQUARE EDGE NATURAL COLORED PLANKS OR OSB PLANKS TO BE GUARANTEED BY USC FLOORING PRODUCTS, INC. COMMERCIAL FLOORS MUST BE FINISHED AND MAINTAINED IN ACCORDANCE WITH OUR COMMERCIAL SPECIFICATIONS.

NO WARRANTIES APPLY TO ANY PRODUCT SOLD “AS-IS”.

THIS WRITING IS THE COMPLETE AND EXCLUSIVE STATEMENT OF THE WARRANTY, AND IS IN LIEU OF ALL OTHER EXPRESS AND/OR STATUTORY WARRANTIES.

USC FLOORING PRODUCTS, INC. ASSUMES NO LIABILITY FOR INCIDENTAL OR CONSEQEUENTIAL DAMAGES. HOWEVER SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF THE INCIDENTAL OR CONSEQUENTIAL DAMAGES. SO THIS EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

THE SOLE REMEDY PROVIDED HERE TO REPAIR, REFINISH, OR REPLACEMENT OF DEFECTIVE PRODUCTS, OR REFUND FOR DEFECTIVE PRODUCTS.

MAINTENANCE INFORMATION

NATURAL WOOD WILL EXPAND AND CONTRACT WITH FLUCTUATION IN HUMIDITY, LEAVING SMALL GAPS BETWEEN THE BOARDS. TO MINIMIZE THIS, USE HUMIDITY CONTROL IN THE HOME, AND PROPER ACCLIMATION BEFORE INSTALLATION. PLACE NATURAL FIBER RUGS AT THE ENTRY POINT TO HELP TRAP GRIT AND ABSORB MOISTURE THAT MAY DAMAGE THE FINISH. THIS CAN PROTECT THE FLOORS FROM DIRT OR WATER. CERTAIN RUGS WITH RUBBER BOTTOMS OR NON-SKID PADS MAY LEAVE AN IMPRINT ON THE FLOOR. TO PREVENT ABRASIVE DIRT AND DUST FROM ACCUMULATING AND SCRATCHING THE FINISH, SWEEP, OR VACUUM THE FLOOR WITH A SOFT BRUSH ON A REGULAR BASIS. VACUUMING SHOULD ONLY BE DONE WITH MACHINES THAT HAVE A HARD SURFACE SETTING TO PREVENT DAMAGE FROM THE ROLLERS. REFRAIN FROM USING A DAMP MOP. USE ONLY THE CLEANING PRODUCTS DESIGNED FOR HARDWOOD FLOORS. NEVER USE WAX, OIL-BASED DETERGENT, OR ANY OTHER HOUSEHOLD CLEANERS ON THE FLOORS. THESE MAY DULL AND/OR DAMAGE THE FINISH, LEAVE A GREASY FILM, AND MAKE THE FLOOR SLIPPERY AND MORE DIFFICULT TO CLEAN. DOES NOT USE SPRAY POLISHES OR OTHER CLEANERS THAT ARE DESIGNED FOR OTHER TYPES OF WOOD FURNISHINGS. WIPE SPILLS IMMEDIATELY. BE ESPECIALLY ATTENTIVE TO SINK, DISHWASHER, STOVE TOPS, AND DINING ROOMS, WHICH ARE MORE PRONE TO HARMFUL SPILLS. ADD FELT PADS TO ALL FURNITURE AND CHAIR LEGS TO PREVENT DAMAGE TO THE FLOOR. REPLACE THE FELT PADS WHEN DIRTY OR WORN. FOR EXTREMELY HEAVY OBJECTS, USE WIDE, NON-STAINING RUBBER CUPS. DAMAGED OR WORN HIGH HEEL SHOES MAY EXPOSE A METAL TIP, WHICH IS CERTAIN TO DAMAGE THE SURFACE FINISH. KEEP HIGH HEEL SHOES IN GOOD CONDITION. PROTECT YOUR FLOOR AGAINST DIRECT SUNLIGHT OR ANY INTENSE SOURCE OF ARTIFICIAL LIGHTING. OVER TIME, INTENSE NATURAL & ARTIFICIAL LIGHT WILL DISCOLOR HARDWOOD FLOORS.