I've talked with our web guy about this and I'm not sure what the issue could be. It's possible you tried during a time when our site was down (that happened recently), but as of now it's working fine on this end. Go ahead and try again, and if you still have problems, let us know again and we'll try and fix that issue. Sorry for the inconvenience.

I'm new to this subject. Just wondering if the food packets have to be heated/cooked? The commercial shows a woman eating right out of the packet. But a diagram shows a little propane burner of some type. I can't find any info that tells me which one is right?