We’re looking for a customer-focused individual with energy, experience and a strong sense of purpose to join us as a Housing Support Manager.

Catalyst is one of the UK’s leading housing associations. We’re here to make a purposeful difference, providing housing solutions and opportunities for those who can’t afford a home without our help. We offer a wide range of homes, for rent, part ownership or purchase. And by doing so, we build more than homes – we build communities.

You are passionate about leading teams to deliver an excellent customer experience by being easy, reliable and empathetic in the way they deal with customers and colleagues. You work relentlessly to identify and remove pain points and consistently lead others to do the same.

We also work hard to be a great employer, to deliver outstanding customer service and to be a high-performance business. We are absolutely committed to our social purpose, in every part of our organisation. And we always seek to do better.

You are passionate about leading teams to deliver an excellent customer experience by being easy, reliable and empathetic in the way they deal with customers and colleagues. You work relentlessly to identify and remove pain points and consistently lead others to do the same. You will be required to take responsibility for the day-to-day running of the scheme ensuring the upkeep and maintenance of the buildings. You will also be required to keep up to date with policies and procedures as well as monitor and report any breaches of tenancy agreements. You will facilitate social events and be proactive in tenant and community engagement by encouraging wider community involvement in the scheme through effective relationships with relevant stakeholders including internal and external customers.

You will have experience in a relevant field of work with a broad understanding of sheltered and extra care housing. Excellent communication skills are required for this challenging role and you must be fully committed to promoting independent living and the provision of a high quality service to all service users and staff. You will also be able to use IT as a management tool to develop and implement appropriate management information systems.

We’re a Sunday Times top 100 Best Company to Work for. We invest a lot of time and resources in our people because we know it’s our people who will drive our success. If you’d like to join us, and help make a real difference, please get in touch.

The role is subject to an enhanced check.

For more information and to apply, please visit our careers page.

Please note completed pre-employment forms must be included in order for your application to be processed.