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List of 22 frequently asked questions and answers on using the citation management software RefWorks. Includes links to additional resources that explain use of the more complex features of RefWorks and detailed instructions on its use in different databases. Content guides students through a wide range of uses of the citation management tool from setting up an account, to using its features effectively, to creating current bibliographies in multiple citation styles. Keywords: citing, MLA, APA, Chicago, Turabian, references, documenting sources, cite