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Privacy Statement

We, Cardiomo Care, Inc., a Delaware corporation doing business as Cardiomo (hereinafter referred to as the “Cardiomo” or “We”) explain in this Privacy Statement what information we receive and collect from and about you (your ‘personal data’), (hereinafter referred to as the “User”) of our Cardiomo device or other device (hereinafter referred to as the “Device”), mobile or web application (hereinafter referred to as the “App”), our mobile sites and websites that you can access with a Device and App (hereinafter referred to as the “site”), and/or updates to any of the foregoing (collectively referred to as the “Service”) and how this information is processing. This Statement does not cover any other information that we collect, including, without limitation, data that we collect offline or via our corporate website.
Herein ‘Processing’ means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Cardiomo collect store, share and utilize personal data of all our Users, regardless of the country of your residence including the European Economic Area (EEA) residents, on the terms and conditions as specified in this Privacy Statement. We ensure that your personal information is collected, stored, shared and utilised with care and with fully observance with American and international law. Your use of our Site is also governed by our Terms and Conditions of Use.

We have agreed that if you have any questions or complaints regarding this information or our processing of your personal data, or if you want to exercise your rights, such as your right to access, correct, erase, restrict, object or port personal data or to withdraw your consent, orif you do not understand any aspects of our Privacy Statement, you can either contact us or contact our Data Protection Officer in accordance with the section ‘Contact Us’.

Information We Collect

Herein ‘personal data’ means any information relating to an identified or identifi able natural person (‘data subject’); an identifi able natural person is one who can be identified, directly or indirectly, inparticular by reference to an identifier such as a name, anidentification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Information you actively provide (Personal Information): When you download our App, register an account, connect your Device to your account, use the Service or send us requests, we may ask you to provide your first and last name, email address, postal addresses, account name, password, photo, gender, height, weight, and date of birth. Other information you may choose to input includes your diseases, your blood pressure, your mood, and other activities.

Information you automatically provide: When you use or sync your Device, it automatically transmits activity and physical information to us including, but not limited to, EKG/ECG signal and other biometric data, detailed physical information based on monitoring your micro movements, including when you are asleep, when you are awake, when you are idle, as well as your activity intensity and duration. This data is converted into information such as vital energy level, heart rate variability, cardio stress level, tension\relaxation level, your sleep patterns, activities undertaken and your trends and progress. This data can also provide information on certain conditions you may have.

Non-personal information: We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. When you use our apps you transfer information about your Device, including your device type, manufacturer, model, and operating system; your device ID; and the version of your app, language, referrer URL, and the time zone where you use Device. You also transmit information about how you use the app and interact with the pages and features, your activities on our site and a time-stamped log of data exchanges.Your Device and App may also transmit precise location data.

Special categories of data: Certain categories of personal information we collect and use for carrying out the Cardiomo activities and render the crevice to Device Users, such as data revealing racial or ethnic origin, biometric data, genetic data or data concerning health, can be considered ‘special categories of personal data’ and are processing only if it is necessary for the purposes of preventive or occupational medicine, for the assessment of the health conditions of the users of Cardiomo’s product, medical diagnosis, the provision of health or social care or treatment or the management of health services and is a subject of professional secrecy and cannot be processed and disclosed another than Cardiomo’s professional purpose.

Combinations: We may combine information we receive through the Service with information we receive about you from other sources, for example, via our websites, requests you may send us, or promotional campaigns.

User’s consent of the data subject

By providing us with personal data you agree that we may collect, use and disclose data in accordance with the provisions of this Privacy Statement and Terms and Conditions of Use, as well as legal requirements and signifies agreement to the processing of personal data relating to him or her. If you do not agree with these conditions, do not provide us with personally identifiable information. If you change your mind or do not want to provide us with personally identifiable information, some of the Site's services could not be available to you. You can withdraw your consent at any time by sending email to the address hello@cardiomo.com. Please note that the withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

Cardiomo takes very seriously the protection of personal data of children.
Therefore, where the child, using our Site, is below the age of 16 years, it constitute that consent is given or authorised by the holder of parental responsibility over the child.
Moreover, we do not deliberately collect or store on the Site personaldataof persons under the age of 13 years, and declare that our Site is not intended for them. If you are under the age of 13, do not use this Website. If we find out that through the Site identifiable persons have been collected for persons under 13 years of age without the parent's confirmation, we will take all necessary steps to remove them.

Cardiomo uses the information it collects for analytical, business and operational purposes in the following ways:
1. to ensure operability of and provide updates for the Device, Software & Services and deliver existing and new functionality and features to you;
2. to improve and customize the Device, Software & Services;
3. to provide you with personalized content, including through the delivery of targeted interest-based advertisements from us or our partners;
4. to maintain and improve the quality and operation of the Device, Software & Services;
5. to notify you of Device, Software & Services updates;
6. to provide you with support and handle your complaints and/or feedback;
7. to take any action in case of a dispute involving you in connection with the Device, Software & Services;
8. to enforce the terms and conditions applicable to the Device, Software & Services and to prevent unlawful activities and misuse thereof;
9. to comply and satisfy any applicable law regulation, legal process or enforceable governmental request.
10. to monitor the users behavior.

COOKIES

Several areas of the Site use ‘cookies’ ─ small text files that are placed on the user’s computer and stored by the browser. They are used by Cardiomo to provide a more user-friendly, effective and secure service. Cookies also enable Cardiomo to identify a user’s browser and offer services to such user. Cookies do not contain any personally identifiable information.You can prevent the installation of cookies by entering the corresponding settings in your browser software. However, please note that in this case you may not be able to use the complete range of functions of the Cardiomo platform to its full extent.

Sharing of Information

We do not rent, sell or otherwise share your individual personal information with third parties, except as follows:
With your consent, for example to connect with a third party app or service.
We use affiliated and unaffiliated service providers all over the world that help us deliver our service and run our business subject to confidentiality agreements. For example, we use third party data analytics platforms to help us understand, among other things, server load and app behavior, ininformation processing, managing and enhancing customer data, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information at the same level that we provide.
We share aggregated usage statistics that cannot be used to identify you individually, for example through data stories through the media.
We may share your personal information for the purposes of a business deal (or negotiation of a business deal) involving sale or transfer of all or a part of our business or assets. These deals can include a merger, financing, acquisition, or bankruptcy transaction or proceeding.
We may disclose your personal information to (a) comply with relevant laws, regulatory requirements and to respond to lawful requests, court orders, and legal process; (b) to protect and defend the rights or property of us or third parties, including enforcing agreements, policies, and terms of use; (c) in case of emergency, including to protect the safety of our employees or any person, or (d) in connection with investigating and preventing fraud.
You can request from us information about what data we disclosed to third parties for use in marketing and other analyzing purposes and about third parties it selves to whom the personal data have been or will be disclosed.

International transfer of personal data

Cardiomo can transfer your personal data outside country of your residence (including the US) and store it there. The transfer of personal data to countries other than your country of residence is often necessary to provide you with products and our services.

The laws of these countries may not afford the same level of protection to your personal data. We do our best to protect the data transition and ensure that adequate safeguards are in place to comply with the requirements for the international transfer of personal data under applicable privacy laws.

If you live or reside on the territory of the EEA, we take all necessary measures to ensure the same level of data security as the country of your residence guarantees, to the extent possible and in accordance with applicable law.

Choices about Your Information

You can opt-out of promotional emails from us by following the unsubscribe instructions provided in the email you receive, or by contacting us directly (please see contact information below). If you opt-out, we may still send you non-marketing emails, including emails about your accounts and our business deals with you.

Security of Your Information

We apply operational and technical measures to ensure access to your information is limited to persons with a need to know such information. Even though we have taken measures to protect your personal information, you should know that neither we — nor any company — can fully eliminate security risks. To make sure your personal information is secure, we communicate our privacy and security guidelines to Cardiomo employees and strictly enforce privacy safeguards with in the company. In event of violations related to personal data when the personal data breach is likely to result in a high risk to the rights and freedoms of our Users, the Cardiomo is agreed to communicate the personal data breach to the data subject without undue delay. We are obliged to describe to you the nature of the personal data breach; the likely consequences of the personal data breach; and describe the measures taken or proposed to be taken to address the personal data breach, including, where appropriate, measures to mitigate its possible adverse effects.

Storage of Information

After we receive personal information from you, we keep as short as possible to fulfill the purposes outlined in this Privacy Statement and that is consistent with the maintenance and improvement of our Site and our obligations under applicable law. and for solving any disputes.

Non-personal information may be retained indefinitely. Please remember that certain information is retained and displayed indefinitely, such as your IP address.

Access to Personal Information

You ensure that your Personal Information is accurate, complete, and up-to-date by providing us with this information (e.g. login your account). For personal information we hold, we will provide you with access for any purpose.

You have use this right in any time with no charge through filing request for access to your personal data, request regarding obtaining the confirmation as to whether or not personal data concerning you are being processed, and ask for the following information, such us: the purposes of the processing data; the categories of personal data concerned; period for which the personal data will be stored, or, if not possible, the criteria used to determine that period; the recipients or categories of recipient to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations; and any available information as to their source. Where the request makes by electronic means, and unless otherwise requested, the information will be provided in a commonly used electronic form.

You can also ask for providing to you with a copy of the personal data undergoing processing. For any further copies requested by the data we may charge a reasonable fee based on administrative costs.

The data subject have the right to request us to correct the data (make a rectification) concerning him or her, if it is inaccurate or delete (erasure) the data unless we are not required to retain it by law or for legitimate business purposes.

You have the right request us for restriction of processing concerning your personal data if the accuracy of the personal data is contested; the processing is unlawful; we no longer needs the personal data for the purposes of the processing.

You may also receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to another company withoutany hindrance (the right to data portability).

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects to you. In this case you should immediately contact with us.

We may deny your requests that are frivolous, endanger the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, restriction or deletion requests can be made using the contact information specified below.

Complaints

If you believe that your privacy rights have been violated, you may file a complaint to use through the contact information specified below. All complaints must be submitted in writing.
If you are reside in the EEA, you can file a complaint regarding the protection of data in a supervisory institution or contact the local courts for violations of your rights.

Contact Us

Should you have any questions or concerns regarding this privacy policy, please contact us at hello@cardiomo.com.

Telephone: +1 (929) 360 5107

Cadiomo Care Inc.

440 N Wolfe Rd

US 94085 Sunnyvale, CA

If you reside in the EEA, you can also contact our Data Protection Officer, responsible for organizing the processing of personal data, with all questions regarding the processing of personaldata.

Privacy Statement Updates

This Privacy Statement comply with current law requirement including General Data Protection Regulation (GDPR).

We may update this Statement from time to time and will notify you of any changes prior to these changes taking effect.

Effective as of: June 08, 2018.

CARDIOMO TERMS AND CONDITIONS OF USE

General Provisions

These Terms and Conditions of Use (hereinafter referred to as the “Terms of Use”) apply to the Cardiomo website located at https://cardiomo.com (hereinafter referred to as the “Website”), all associated sites as Cardiomo mobile sites, mobile or web application (hereinafter referred to as the “App”), and websites that you can access using the App and Cardiomo Device (hereinafter collectively referred to as the “Site”).

Cardiomo Device (hereinafter collectively referred to as the “Site”).

The Site is owned and managed by Cardiomo Care Inc, a Delaware corporation doing business as “Cardiomo” (hereinafter referred to as the “Cardiomo”).

These Terms of Use are addressed to an unlimited circle of persons who use the site, regardless of their status (individual or representative of a legal entity) (hereinafter referred to as the “Users”).

As a User you shall begranted a non-exclusive, revocable license to access the Site under these Terms of Use.

USING THE SITE YOU SHOULD GIVE YOUR CONSENT TO ACCEPT OUR TERMS OF USE OR DON’T ACCEPT AND DON’T USE THE SITE.
BY USING THE SITE AND PROVIDING YOUR CONSENT YOU AGREE TO AND CONFIRM THE FOLLOWING:

you have read and understood the provisions of these Terms of Use in full before using the Site;

any use of the Site including any transactions you make is subject to these Terms of Use;

you accept all conditions of these Terms of Use without any withdrawals and limitations from your side;

you fully understand that Cardiomo is not a medical device and not a substitute of professional medical care, advice and equipment;

you comply with the conditions of these Terms of Use;

you immediately discontinue using the Site if you do not agree with the conditions of these Terms of Use.

You can withdraw your consent at any time by sending email to the address hello@cardiomo.com.

Cardiomo may terminate your use of the Site if you are in breach of these conditions of the Terms of Use or if Cardiomo decides to terminate your license of use for any reason.

Content

All text, slogans, scientific information, articles and research, graphics, user interfaces, visual interfaces, photographs, pictures, trademarks, logos, sounds, design, expression, information and features of the products, user-generated content, posts or materials on user forums, artwork, structure, selection, and computer code (hereinafter collectively referred to as the “Content”), including location of such Content, contained on the Site shall beowned, controlled or licensed by or to Cardiomo. The Content shall be protected by trade dress, copyright, patent and trademark laws, and other intellectual property rights and unfair competition laws.

Therefore, we kindly ask you to respect our trademarks.

The content of the Site, including text, graphics, images, and other materials are intended for informational purposes only. The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Please ask your physician or other qualified health provider for any specific requests you may have regarding medical condition. Please do not disregard any professional medical advice and do not delay seeking it because of any content you may find on our Site.

Use of the Site

You may use the Site and it’s Content for general informational purposes, for making orders, for some research. You may use such information only for your personal, non-commercial informational purpose. You may use the Site by any means and in any form within its declared functionality, including:

• viewing of materials posted on the Site;

• registration and / or authorization on the Site,

• posting any comments, feedback, and / or other information on the Site.

Limitation of Use of the Site

You may not publish, post, transmit, transfer or sell, reproduce, copy, create derivative works from, republish, upload, post, distribute, perform, link, encode, display, mirroring or in any way exploit any of the Content to any other computer, server, website or other medium for publication or distribution or for any commercial purpose, in whole or in part, except as expressly permitted in these Term of Use or with the prior written consent of Cardiomo.

You may not make any modifications to any such information, not remove any proprietary notice in all copies of such Content, not use electronic or other means to extract details or information about Cardiomo’s Content.

You may not make any additional representations or warranties relating to such Content.

You may not attempt to gain an unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or to any server by hacking or by any other illegitimate means. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site.

You may not probe, scan or test the vulnerability of the Site or any network connected to the Site, if such actions breach the security or authentication measures on the Site or any network connected to the Site, unduly abuse or disrupt Cardiomo’s technical systems or networks and / or such actions are intended to getpersonal benefit.

You may not use the Site or any Content for any purpose that is unlawful or prohibited by these Terms of Use and current legislation.

Copyright Policy

At Cardiomo we respect the intellectual property rights of others and expect our users to do the same.

Cardiomo shall have the right in appropriate circumstances and at its discretion, to disable and/or terminate the accounts of Users who repeatedly infringe the copyrights of others in accordance with the U.S. Digital Millennium Copyright Act (the text of which can be found at the U.S. Copyright Office Web Site, http://www.copyright.gov).

If you are a copyright owner, or are authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, and believe that any material available on or through the Cardiomo Site, including applications, products, user-generated content, posts or materials on user forums, or any other content, infringes upon your copyrights, you may report on alleged copyright infringements by providing the information in the following DMCA Notice of Alleged Infringement (hereinafter referred to as the “Notice”) and delivering it to Cardiomo’s Designated Copyright Agent identified below. Upon receipt of the Notice, we will take whatever action, in our sole discretion, we deem appropriate, including removal of the Content. If we remove or disable access in response to such Notice, we may notify the owner or administrator of the Content so that they can make a counter notification.

Please note that filing a report of intellectual property infringement is a serious offence leading to legal consequences. Any person who knowingly materially misrepresents such material or infringing activity maybe liable for damages pursuant to section 512(f) of the DMCA or similar laws in other jurisdictions or countries. Accordingly, if you are not sure whether material available online infringes your copyright, we suggest you to contact an attorney first. You acknowledge that if you fail to comply with all of the notice requirements below, your copyright Notice shall been deemed not valid.

DMCA Compliance to Notice of Alleged Copyright Infringement

DMCA Notice of alleged infringement should comply with the following procedure:

Identify the copyrighted work that you claim has been infringed, or if multiple copyrighted works are covered by this Notice, you may provide a list of the copyrighted works that you claim have been infringed.

Identify the material that you claim is infringing (or to be the subject of infringing activity) and that is to be removed or access to which is to be disabled, and information reasonably sufficient to allow us locating the material, including at a minimum, if applicable, the URL of the link statedon the Site(s) where such material may be found.

Provide your mailing address, phone number, and, if available, email address (Note that we may provide your contact information, including your name and email address, the name and address of the owner of the right in question, and/or the contents of your report to the person who posted the material you are reporting).

Include both of the following statements in the body of the Notice:

• “I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as fair use).”

• “I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.”

Provide your full legal name and your electronic or physical signature.

Privacy Statement

Cardiomo’s Privacy Statement shall apply to use of this Site, and its terms shall bemade a part of these Terms of Use by this reference (to view Cardiomo’s Privacy Statement click here). We ask that you review the terms of our Privacy Statement, and give your consent for processing your personal data, so that you are aware of how we collect and use your information.

Links to Other Sites

This Site may contain links to other independent third-party sites. These sites are not under Cardiomo’s control, and please be aware that we are not responsible for the privacy of such other sites and for content contained on such sites. You are solely responsible for your use of any third-party sites or resources.

We encourage you to be aware when you leave our Site and to read the terms of use of these third party sites.

Indemnity

You shall defend, indemnify, and hold harmless Cardiomo from any claims, costs, damages, losses, settlement fees, and expenses (including, without limitation, attorney fees and disbursements) incurred against Cardiomo as a result of your use of the Site or your breach of these Term of Use.

Disclaimer

You accept full responsibility for your use of the Site. We provide the Site and it’s Content on an "as is" and "as available" basis, and we DISCLAIM any warranties, including but not limited to the implied warranties of merchant ability, suit ability for a particular purpose, and non-infringement.

We do not promise that the Site or any Content will have no errors or be uninterrupted, be safe and secure or that any defects will be corrected, that the Site will be timely, accurate and meet your requirements or that your use of the site will provide specific results. We cannot ensure that any files or other data you download from the site will be free of viruses or contamination or destructive features.

We do not warrant, endorse, guarantee or assume responsibility for any third party applications, third party content, User content, or any other posts of a third party on or through the Site and you release us, our directors, officers, employees, and agents from any claims and damages, known and unknown, arising out of or in any way connected with any claim you have against any such third parties. No advice or information, whether oral or written, obtained by you from us or through or from our services creates any warranty not expressly stated in these Terms of Use. You will be fully responsible for your use of the site and any linked sites.

Under no circumstances should any information on the Site be directly used as either a diagnosis or medical advice. There are no clearly expressed or implied physician-patient relationships between you and Cardiomo, its employees or its contractors. Cardiomo shall make no warranties whatsoever, expressed or implied, regarding the completeness, accuracy and/or usefulness of any information contained or referenced to on the Site and the Device. Cardiomo does not assume any risk whatsoever for your use of the Device or the Site or the information contained. By using the Site and the Device, you agree that neither Cardiomo nor any other party is or will be liable or otherwise responsible for any decision made or any action taken or any action not taken due to your use or reliance on any information presented on or obtained from the Site and via the Device.

Any material downloaded or otherwise obtained through your use of our services shall beused at your own discretion and risk, and you will be responsible for any damage to your computer system or loss of data that results from the download of any such material.

Cardiomo shall have the right to modify operation of or access to the Site, the Site itself, any policies or terms at any time without prior notice.

Using the Site you should use your judgment and exercise caution where appropriate. Should you experience dissatisfaction with our Site or any Content you may stop using the Site or any such Content.

Some aspects of this section may not apply to some jurisdictions.

Limitation on Liability

The Cardiomo shall not be liable to you or to any other party for any direct, indirect, consequential, exemplary, incidental or special damages, including but not limited to the loss of profits, damages to goodwill, use, data, or other intangible losses, even if Cardiomo was advised of the possibility of such damages.

In case Cardiomo is found to be liable to you for any damage or loss, which arises out of or is in any way connected with your use of the Site or any Content our liability shall no exceed in any event one thousand U.S. dollars (USD 1,000.00) in aggregate.

This limitation on liability shall applyto any circumstances and to any conditions except where such limitation or exclusion of liability or incidental or consequential damages is prohibited by law.

Governing Law. Dispute Resolution

These Terms of Use shall be governed by the laws of the State of Delaware and, to the extent applicable, the laws of the United States of America.

All disputes, disagreements arising out of or relating to your access to or use of the Site, shall be governed by the laws of the United States and by the laws of the State of Delaware without regard to its conflict of law’s provisions. If you seek to file a legal claim against us, you agree to file and resolve it exclusively in a state or federal court located in Wilmington, Delaware. You agree to the personal jurisdiction by and venue in the state and federal courts in Wilmington, Delaware, and waive any objection to such jurisdiction or venue. The preceding provision regarding venue shall not apply if you are the User resident of the European Union. If you are the User resident of the European Union, you may make a claim in the courts of the country of your residence.

Any claim under these Terms of Use shall be filled with in the applicable statute of limitations or, if earlier, one (1) year afterthe facts caused such claim could have been discovered with reasonable diligence (or be forever barred).

Validity of the Terms of Use. Changes to the Terms of Use

These Terms of Use shall be valid and continue to apply to you until terminated by Cardiomo.

Cardiomo may terminate the Terms of Use or suspend your access to the Site at any time, for any reason including in case of your non-compliance with this Term. If Cardiomo terminates these Terms, you agree that Cardiomo shall have no liability or responsibility to you.

Cardiomo shall have the right, at its sole discretion, to change, modify these Terms of Use, at any time and will notify you of any changes.

It is your responsibility to check our notification about changes of Terms of Use. Your continued use of the Site following the notifications of changes shall mean that you accept and agree with these changes.

Final Provisions and Contact Information

These Terms of Use shall come into force on January 1, 2018.

These Terms of Use are made in the English language.

Thank you for reading our Terms of Use.

For all questions regarding these Terms of Use, as well as other questions and suggestions, you can contact us by e-mail: hello@cardiomo.com

Phone: +1 (929) 360 5107

Cardiomo Care, Inc.

919 North Market Street, suite 425,

Wilmington, DE 19801, USA

RETURN POLICY

Order cancellation

If you wish to cancel your order, you must do so within 48 (forty-eight) hours from the moment you have made the order. Any time later than that we will not be able to cancel the order, unfortunately, as you order might be already shipped.

Change of Address

If you need to change your shipping address for any reasons, you must do so within 48 (forty-eight) hours from the moment you have made the order. Any time later than that we will not be able to change the address of delivery, unfortunately, as your order might be already shipped.

Returns

Your satisfaction with the device, mobile application and cloud service is our long-term goal and top concern. Once your package has been delivered, we encourage you to open and check it and install the Cardiomo app to your mobile device to make sure that the device that we have shipped meet your requirements. Try your device as soon as possible without removing the protective films, altering, or damaging them.

If you are not satisfied with the quality of your purchase, you can return or exchange your undamaged/unaltered device within 30 (thirty) days from the delivery date. Shipping cost is covered by the buyer.

Please note, we only accept full returns on unused, undamaged product that has its original packaging intact. Devices negligently packaged and returned damaged will be subject to a reduction of refund or no refund at all.

Our policy lasts 30 (thirty) days from the delivery date. Once this term passes, unfortunately, we will not be able to offer you a refund or exchange. To be eligible for a return, your device has to visually unused and in the same condition in which you have received it. It must also be in the original packaging. We would ask you to send us photographs and/or videos demonstrating the problem by email. If you cannot prove the nature of the problem then we will not issue a refund or replacement.

To complete your return, we require a receipt or proof of purchase.

Please contact us before sending the device back to find out the return address. Shipping costs will be covered by you.

There are specific situations where only partial refunds are provided (if applicable):

A Device or charger cable is damaged or device or charger cable is missing for reasons, which are not the fault of Cardiomo Care, Inc. and/or its employees and/or contractors

Any returns made beyond the 30-day term from the date of the delivery.

If you wish to return the device, please click here to contact us. We will provide you with the return address. You will cover the return shipping cost. As soon as we receive the device we will either issue a refund or exchange the product for another one.

To avoid any complications, we recommend using a tracking service when returning the device.

We are not responsible for packages getting lost on the way to us.

The device is within your responsibility until it reaches our warehouse, so make sure it is packed properly and will not get damaged on the way back to us.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned device. We will also inform you about an approval or rejection of your refund.

If your refund is approved, it will be processed. A refund will be automatically applied to your credit card or original method of payment. You will get the money within a certain amount of days depending on the bank or payment system operation. Shipping costs will be deducted from your refund.

If you choose to cancel and be refunded while your device is being delivered or shipped, you will only get 50% refund on your order.

Late or missing refunds (if applicable)

If you have not received a refund yet, please first check your bank account status.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is some processing time before a refund is posted.

If you have made all the above actions and still have no refund, click here to contact us.

Exchanges (if applicable)

We will only replace devices if their defects or damage are our responsibility. If you need to exchange the device for the same device, click here to contact us. The time it takes for your exchanged product to reach you may vary depending on the country you live in.

Shipping costs and return responsibility

You will be responsible for covering the shipping costs when returning your item. Shipping costs are non-refundable. When your refund, the cost of the shipping will be deducted from your refund.

When shipping any item of over $75 value, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot accept liability for your returned item if it gets lost on the way back to us.