Giving Comfort: The Ring Theory

How to best interact with someone going through a crisis.

Over the last few years, a few YouTube videos were made mocking the sometimes stupid and foolish things that people say when visiting the sick or comforting the mourner. Things like, "I know someone who had the same sickness as you. They suffered terribly and died after a short time. I hope that doesn't happen to you." Or, "sorry for the loss of your child; at least you have other healthy children that you should be grateful for." I know of one woman who shared with her family and friends a list she had compiled of the top ten moronic things people said to her when she was sitting shiva.

Clearly, the people who uttered those imprudent and thoughtless expressions meant no harm and indeed would be horrified to learn that they had compounded pain rather than relieved it. Rather than stemming from malice, I suspect that these comments are the result of an earnest desire to be comforting and yet feeling at a loss for the right thing to say.

Susan Silk, a clinical psychologist, recently wrote an op-ed for the LA Times in which she shared her fantastic "Ring Theory" for helping people in crisis:

Draw a circle. This is the center ring. In it, put the name of the person at the center of the current trauma. Now draw a larger circle around the first one. In that ring put the name of the person next closest to the trauma. Repeat the process as many times as you need to. In each larger ring put the next closest people. Parents and children before more distant relatives. Intimate friends in smaller rings, less intimate friends in larger ones. When you are done you have a Kvetching Order. One of [my] patients found it useful to tape it to her refrigerator.

Here are the rules. The person in the center ring can say anything she wants to anyone, anywhere. She can kvetch and complain and whine and moan and curse the heavens and say, "Life is unfair" and "Why me?" That's the one payoff for being in the center ring.

Everyone else can say those things too, but only to people in larger rings. When you are talking to a person in a ring smaller than yours, someone closer to the center of the crisis, the goal is to help. Listening is often more helpful than talking. But if you're going to open your mouth, ask yourself if what you are about to say is likely to provide comfort and support. If it isn't, don't say it. Don't, for example, give advice. People who are suffering from trauma don't need advice. They need comfort and support. So say, "I'm sorry" or "This must really be hard for you" or "Can I bring you a pot roast?" Don't say, "You should hear what happened to me" or "Here's what I would do if I were you." And don't say, "This is really bringing me down."

If you want to scream or cry or complain, if you want to tell someone how shocked you are or how icky you feel, or whine about how it reminds you of all the terrible things that have happened to you lately, that's fine. It's a perfectly normal response. Just do it to someone in a bigger ring.

Comfort IN, dump OUT.

The Ring Theory is a brilliant prescription for how best to interact with someone going through a crisis. It captures something we intuitively know yet too often fail to practice. In fact, it probably should be posted on hospital room doors and entrances to shiva homes.

However, for all of its brilliance, the Ring Theory takes something for granted that, unfortunately, is not a given at all. The theory provides guidance for those choosing to engage. But ask anyone who has gone through a crisis and he will tell you, the majority of people in his life didn't comfort or dump, neither in nor out. They simply disappeared.

Yes, at the moment of crisis, family, friends and community often rise to the occasion. True, funerals and shivas are often well-attended, hospital rooms and ICU's get lots of visitors, and parties to divorce get invitations the first few weeks following the separation. But what happens when the acute crises passes? How present are we in the lives of those we claim to care deeply about when the urgency subsides and the catastrophe dissipates?

As time goes on, without consciously intending to, many take an "out of sight, out of mind" approach, leaving the afflicted person feeling forgotten, neglected, insignificant and alone. What the "Ring Theory" doesn't account for is that doing nothing and staying silent towards someone struggling with illness, loss, divorce or unemployment can be more painful than saying or doing the wrong thing. An insensitive comment is hurtful, but at least it communicates an attempt to connect and comfort. Silence and neglect, however, leave a person feeling invisible, that she doesn't matter, and that friends think that her problems are contagious and transmittable.

Sometimes our silent presence is the greatest comfort of all.

Nobody suffered more than Job. The response of his friends is very instructive and in fact is codified in Jewish law. The book of Job describes that as he suffered profoundly, his friends silently comforted him. Isn't that an oxymoron? If they remained silent, where was the comfort? The answer is simple: their mere presence communicated much more at a louder decibel level than anything they could have possibly said. In fact, Job’s suffering was so inexplicable and incomprehensible that there was nothing meaningful to offer at all. Had they opened their mouths, they likely would have provided great material for a YouTube video.

It is for this reason that Jewish law requires us to remain silent until the mourner speaks first. Moreover, even once we speak, the Rambam cautions us not to be talkative or loquacious lest we say the wrong thing or set the wrong tone with our words.

Sadly, there are many in our community suffering from illness, loss and other sources of pain. Simply put -- they rely on us, their friends and community to care enough to enter the Ring. Perhaps we will be towards the center of the circle, or maybe we will be in one of the outside concentric rings. But the worst thing we could do is to disappear from the picture all together.

Reach out, visit, send a text, spontaneously drop off flowers or a Challah, invite for a meal, or just let them know that you pray for them, think about them, and empathize with them. Find the important balance between showing up and providing them necessary space.

Let's do all we can to make sure that these videos have no sequel because we have learned how to comfort IN, dump OUT and that sometimes our silent presence is the greatest comfort of all.

The opinions expressed in the comment section are the personal views of the commenters. Comments are moderated, so please keep it civil.

Visitor Comments: 7

(7)
Anonymous,
January 6, 2016 7:07 PM

So true yet so simple. When going through a crisis of any sort, you will encounter many people along the way. One can make or break a person so easily. This is a great method for helping people through crisis and trauma. Great is the person who sees another person's pain, and responds accordingly. Many thanks, Rabbi Goldberg.

(6)
Anonymous,
January 5, 2016 8:34 PM

WOW!

Thank you so much for these incredible guidelines! Someone in my family is going through something right now, and this really helped me clarify what my role is in the picture. Thank you!!

(5)
Lydia Isal,
January 5, 2016 5:27 PM

Beautiful ideas; I will try very hard to put them into practice, especially the idea of not disappearing after a shiva or difficult time someone is going through.

(4)
Avivit,
May 17, 2013 10:51 AM

thanks!

great article!

(3)
Anonymous,
May 17, 2013 10:17 AM

Brilliant article!

Thank you for such a simple, yet effective illustration!
From a personal perspective, I can tell you that after my father passed away, we had a lot of support at the funeral and during shiva. But after shiva finished, there was nothing. My mother was very hurt by this. She had lost her life partner, was still mourning, and struggling with things she had never had to deal with before, and there were no visits, no phone calls, no offers of help.
A phone call goes a long way. It says "I care, I'm here for you."

(2)
Michael Smith,
May 16, 2013 12:21 PM

Why do the Shema

Because The "Shema" blesses God just like the commandments of "Light" if you get to that level. Just like the DNA code. Man made by man is not the same as man made by God. And neither is anything else. Awaken your God code and you won't be the same either.

(1)
Regina,
May 12, 2013 11:19 PM

It IS Brilliant!

Thank you for bringing "The Ring Theory" to light. We need to sensitize ourselves to the suffering of others and become more competent at helping in a way that is ACTUALLY HELPFUL to the other.

I’ve heard the argument made that Jews should not buy German products, for example Volkswagen cars which used Jewish slave labor during the war. It is wrong for Jews to support German industries?

My cousin says we should just forgive and forget. I would like your thoughts on the subject.

The Aish Rabbi Replies:

The great rabbi known as the Chazon Ish once said that if a Torah scroll was found burning, and a man used it to light his cigarette, there is no Jewish law that forbids it. Nevertheless, doing so would show a lack of sensitivity. So too, Jewish law does not forbid purchasing a German car.

Regarding the "demand for forgiveness," people often quote the Bible that when one is struck, it is proper to "turn the other cheek" and allow that cheek to be struck as well. But that only appears in the Christian Bible. Jews believe in fighting actively against evil.

Almost all people are inherently good and so we should forgive their lapses. But some people are truly evil – for example, Amalek, the ancient nation which wantonly attacked the Jews leaving Egypt.

Over two millennia ago when Haman (a descendant of Amalek) was commanded by the king to lead his enemy Mordechai through the streets of Shushan, Mordechai was too weak to climb on to the horse. Haman had to stoop to allow Mordechai to use his back as a stepping stool. In the process, Mordechai delivered a vicious kick to Haman which obviously startled him.

Turning to Mordechai in bewilderment, Haman asked: "Does it not say in your Bible, 'Do not rejoice at your enemy's downfall?'" Mordechai responded that indeed it does, but it refers only to people less evil than Haman. So too, we have no reason or allowance to forgive the Nazis and their helpers. Those who scraped the concrete in the gas chambers gasping for air can choose whether to forgive the Germans. We cannot.

In 1977, Egyptian President Anwar Sadat addressed the Knesset in Jerusalem. Sadat was the first Arab leader to officially visit Israel, after receiving an invitation from Menachem Begin. Sadat had orchestrated the Egyptian attack on Israel in the 1973 Yom Kippur War, but after suffering defeat became resigned to the existence of the State of Israel. Much of the Arab world was outraged by Sadat's visit and his change of strategy. One year later, Sadat and Begin signed the Camp David Peace Agreement, for which they received the Nobel Peace Prize. As part of the deal, Israel withdrew from the Sinai peninsula in phases, returning the entire area to Egypt by 1983.

There are many tasks, jobs, and chores that we will end up
doing whether we really enjoy doing them or not. Many hours of our lives are spent this way. The late Rabbi Chaim Friedlander, of Ponevehz Yeshivah, used to say, "If you are going to do it anyway, do it with joy."

Train a young lad according to his method, so that when he grows older he will not deviate from it (Proverbs 22:6).

He shall not deviate from it - the child will not deviate from the method with which he was taught. That method refers to the way we are taught to adapt to life's many hurdles, struggles, and tests.

Education consists of more than just imparting knowledge; it also means training and preparation in how to deal with life. Knowledge is certainly important, but is by no means the sum total of education.

"A person does not properly grasp a Torah principle unless he errs in it" (Gittin 43b). People usually do not really grasp anything unless they first do it wrong. In fact, the hard way is the way to learn. Children learn to walk by stumbling and picking themselves up; young people learn to adjust to life by stumbling and picking themselves up.

Parents and teachers have ample opportunities to serve as role models for their children and students, to demonstrate how to adapt to mistakes and failures. If we show our children and students only our successes, but conceal our failures from them, we deprive them of the most valuable learning opportunities.

We should not allow our egos to interfere with our roles as educators. Parents and teachers fulfill their obligations when they become role models for real life.

Today I shall...

try to share with others, especially with younger people, how I have overcome and survived my mistakes.

With stories and insights,
Rabbi Twerski's new book Twerski on Machzor makes Rosh Hashanah prayers more meaningful. Click here to order...