Language Analyst/Voice Interceptor/Chinese-Mandarin Linguist

Start Date: 1987-11-01End Date: 1999-02-01

Supported a Joint Department of Defense (DoD) intelligence organization at Ft Meade, MD and Kunia, Hawaii. • Prepared high interest intelligence reports, working with other analysts to ensure the validity and accuracy of information before disseminating to DoD personnel. • Developed a database to easily track persons and information of high interest, making it accessible to linguists and analysts within the organization. • Selected from a group of seven (7) linguists by another intelligence organization to translate a time sensitive document, resulting in a commendation from the customer. Currently working on attaining PMP Certification Currently have 80 college credits, received while serving on Active Duty in the US Army Certificate of Achievement-Defense Language Institute (Chinese-Mandarin)

UNV - Administrative Assistant

Timestamp: 2015-08-20

➢ Over 10 years in Administrative support, professional experience working with international organizations namely the United Nations agencies of fast paced environments demanding strong organizational, technical and interpersonal skills; ➢ I am trustworthy, ethical, committed to work, respect for superiors and clients, tactful, confident and able to interact with people at all levels; ➢ I am resourceful in completing assignments (meeting deadlines), able to work in multi-tasking environment effectively; ➢ I am an effective communicator with excellent relationship building, interpersonal and organizational skills, strong analytical, problem solving, flexible and with detail oriented attitude.

I am seeking a challenging position to utilize my skills and abilities in the areas of Finance/Administration, Office Management and Human Resources/Personnel Management.

Experience highlights on Duties performed Finance and Administrative Support Mission: To provide administrative and technical support to the office, to optimally plan, generate, manage, deploy and account for all financial and other resources in the delivery of its mandate. To establish and maintain efficient and effective financial management systems, to plan, record, control and report on financial and other resources of the office in accordance with relevant statutes generally accepted to UN accounting standards. Duties: ➢ Provided general administrative support services - scheduled appointments, followed-up on action deadlines, drafted routine correspondence and assisted in the preparation of documentation for distribution to various office partners; ➢ Dealt with vendors and service providers, examined vouchers for payments before sending to finance for payments; ➢ Maintained office renovations and ensured office supplies were in place; ➢ Maintained field Project operations tables; prints and presented reports when required; ➢ Responsible for budget and finance preparations - updated budget tables, performed simple calculations, and prepared basic statistical tables and financial reports; ➢ Controlled and recorded petty cash withdrawals, expenditures, variations and carried out processes; ➢ Prepared and followed-up on administrative arrangements and forms related to official travel of project and country office staff on field trips and missions; ➢ Maintained an up-to-date work unit files in both electronic and hardcopy format and other related documentation; ➢ Often assigned to review requisitions for goods and services to ensure (a) correct financial codes of expenditure are charged (b) to ensured availability of funds on particular financial codes ; ➢ Monitored and followed up on payments to vendors, contractors and other service providers; ➢ Gave logistical support in the preparation of workshops and seminars; ➢ Followed-up on administrative arrangements, coordinated extensively and liaised frequently with other UN agencies namely UNICEF, UNOCHA, UNIDO, WHO and ITC/UNCTA/WTO on official issues; ➢ Often assigned to assist in developing Section's work plan, operational program, analyze inputs and formulate resource allocations by work program, or business processes; ➢ While on UN projects, I updated supervisors' on office funds with respect to project budget, trust funds and grants on a regular basis, and reallocated resources accordingly and also supported in the implementation of procedures and systems for implementing appropriate financial database; ➢ Coordinated and managed multiple priorities and projects; ➢ Assisted with general accounting functions, maintained payments in time, investigated and resolved billing problems for projects; ➢ Updated the office inventory of office equipments/assets every month as was required; ➢ Trained and supervised part-time staff and interns.

Procurement and Disposal Mission: To coordinate and maintain the procurement processes to ensure that adequate and quality goods, services and works are acquired competitively, transparently and economically. Duties: ➢ Ensured the development, maintenance and implementation of efficient and effective procurement & disposal systems and policies in line with relevant UN statutes; ➢ Prepared timely procurement plans for goods, works and services covered under the approved financial budget in accordance with the UN reporting guidelines and UN regulations; ➢ Developed and monitored the implementation procurement reporting systems and records in accordance with the UN reporting guidelines and regulations; ➢ Designed and maintained a system for guidance of Procurement matters; ➢ Adopted and monitored the implementation of the framework for preparation of requests for proposals in accordance with the UN guidelines and procurement regulations; ➢ Monitored and implemented the bidding processes for Goods, Works and Services in accordance with the UN guidelines and regulations; ➢ Designed and monitored the implementation of guidelines and frameworks for bid evaluation and selection process using the Technical Evaluation System; ➢ Member of the Contracts Committee to ensure evaluation is done in a fair and transparent manner in accordance with the UN guidelines and regulations; ➢ Designed and monitored a system for contract management in the procurement process and provide technical support to user departments in the preparation and management of contracts, in accordance with the UN guidelines and regulations; ➢ To oversee the boarding off and disposal of assets in consultation with user departments in accordance with the office guidelines and regulations; ➢ Perform any other duties, which was assigned from time to time; Customer Service & Reception Mission: Establishment and maintenance of an efficient, effective and responsive customer services, marketing systems, to ensure continuous customer satisfaction and sustainable revenue growth. Duties: ➢ Acted as Front Desk Officer and provided discreet secretarial and reception services for busy UN projects; ➢ Provided customer care services; attended and registered visitors and telephone calls; ➢ Demonstrated and worked efficiently in an environment which preserved strict confidentiality; ➢ Orchestrated project special events and maintained customer relations and provided exemplary services to all clients; ➢ Was the resource person to provide basic information to clients, my Supervisor and other Heads of Sections/units with respect to administrative procedures, processes and practices.

Human Resource/Personnel Management Mission: To provide human resource management and organizational development services by establishing, nurturing and maintaining efficient and effective human resource management systems and organizational structure to ensure optimal deployment and utilization the office staffing establishment. ➢ Followed-up on actions related to Section's human resource activities, for example in the recruitment of staff, job classification reviews, separation, training etc; ➢ Entered and maintained administrative data, records of staff attendance and leave, rosters on a daily basis; ➢ Followed up with various heads of sections on staff performance appraisals for extension of staff contracts; ➢ Maintained staff personal files and ensured confidentiality of documents as adhered to at all times; ➢ Assisted staff in submission and processing of claims for entitlements, namely medical claims, overtime/ compensatory time offs, travel and expense claims; ➢ Assisted staff in document retrieval when required; ➢ Prepared staff monthly hardship and resettlement allowance reports; ➢ Arranged induction and accommodation for new staff coming on board; ➢ Supervised and trained support staff under my charge as was required; ➢ Responsible for guiding and managing the overall provision of Human Resources services, policies, and programs for the entire office; ➢ Identified opportunities for improvement and resolved discrepancies; ➢ Assisted in tracking applications and identifying qualified candidates for open positions in the office, contacted selected candidates for interviews; ➢ Participated in meetings on recruitment, interview panel, staffing, space planning and prepared final recruitment documentation for supervisors' action. ➢ Conducted reference checks for selected candidates; ➢ Assisted in writing job descriptions and job advertisements through press and online; ➢ Maintained recruitment database by keeping job postings up to date and closing filled positions; ➢ Prepared personnel matrices for training purposes; ➢ Ensured staff employment and salary information was correct and verified for payment; ➢ Was responsible for Performance management and improvement systems; employment and compliance to regulatory concerns; employee orientation, development and training; policy development and documentation; employee relations; company committee facilitation; compensation and benefits administration; employee safety, welfare, wellness and health and employee services and counseling.

Joint Strategic Planner, J53 - US NORAD/NORTHCOM

Assistant Professor

Start Date: 2005-07-01End Date: 2007-06-01

Taught military science courses (MS 201 and MS 202) for 210 MSII cadets in support of the Army ROTC Program. • Recruited 95 MSII cadets to contract for commission with the United States Army • Provided academic counseling and mentoring improving overall academic performance of cadets

Various

Over 25 years experience in the fields of management, budgeting, education and training, operations and logistics, business process modernization, contracting and marketing in four countries on three continents.

Timestamp: 2015-08-20

Native-born U.S. citizen with a Secret security clearance and Federal commission through the U.S. Army; retired in the grade of Major from the U.S. Army Reserve. Speak, read and write German. Led, managed and developed subordinates as an Officer in the U.S. Army and as a manager in the private sector. Strong leader and team builder with a dedicated work ethic based on delivering results on time and within budget. Deployed overseas in support of Operation Enduring Freedom.Possess a Secret security clearance; native-born U.S. citizen; registered for SelectiveService.

Eligible for 5-point veteran's preference; served six years on Active Duty with US Army and received Honorable Discharge; Operation Enduring Freedom veteran and awarded Global War on Terror Expeditionary Medal.

Contract Specialist/Logistics Support Officer

Start Date: 2003-08-01End Date: 2004-08-01

Served as a Contract Specialist/Logistics Support Officer in the grade of Major (equivalent to GS-12/13) as part of the budget and program management team for the US Army Logistics Civil Augmentation Program (LOGCAP), a comprehensive services contract with an estimated value at the time of $6 billion employing 50,000 support contractors in Iraq, Afghanistan and other countries in support of US and allied forces during current military operations.

Served as the LOGCAP Desk Officer in the US Army Materiel Command (USAMC) Operations Center, supervising two other desk officers and working in a classified work environment. Represented the LOGCAP Program at the weekly USAMC worldwide interagency battle update video conference, responsible to provide a program and budget update. Coordinated initial taskings from internal and external agencies and appropriately assigned them for action.

Was discharged honorably and awarded the Global War on Terror Service Medal.

Retired in 2008 from the US Army Reserve after over 24 years of military service including six on Active Duty.

Production Manager

Start Date: 1994-05-01End Date: 1997-07-01

Managed the production of and supervised 15 employees of a direct marketing production company in Springfield, Virginia.

Managed production activities and negotiated with potential suppliers to ensure materials were on hand when needed. Performed price analysis using previous price history, commercial price lists, market prices, and catalogs to assure reasonableness of prices. Performed HR/Payroll functions in support of company employees. Monitored company performance in relation to the completion schedule required by the contract, taking appropriate action to expedite delivery or performance for the customer.

Account Executive

Start Date: 1992-09-01End Date: 1994-05-01

Managed client accounts for a direct marketing agency providing services to non-profit association and political clients in Washington, DC.

Developed intelligent, effective marketing campaigns and maximized effectiveness and profitability by using cost and price procedures, competition, historical costs, reports from clients on returns, as well as cost breakdowns regarding materials, overhead, and profit. Negotiated with potential contractors for the provision of services at best value to the customer.

Randall Sipe & Sons Agriculture

Start Date: 1977-01-01End Date: 1984-01-01

Partner in family dairy and crop farming operation. Experience in animal husbandry and care, breeding for herd improvement, agriculture and crop rotation techniques to optimize crop yields and food supply for livestock, sustainable use of fertilizer and pesticides.

DOMEX Analyst - InCadence Strategic Solutions, Inc

Timestamp: 2015-08-20

• Law enforcement and foreign intelligence experience.

• 11-year United States Army intelligence analyst (MOS: 96B) with experience supporting U.S. Army Special Forces including three major deployments during Operations Desert Shield, Desert Storm, and Restore/Uphold/Maintain Democracy.

DOMEX Analyst

Start Date: 2000-10-01End Date: 2002-07-01

Led a team of intelligence data specialists in interfacing with the intelligence community's Facilities, Infrastructure, and Engineering System (FIRES) database and its computerized tools. Retrieved metadata and digital image records. Manipulated computerized mapping tools and edited, entered, and extracted data. Managed team production requirements by defining and assigning project objectives, priorities, and deadlines. Responsible for team training and production quality assurance and managing information technology changes. Maintained a Secret security clearance. Used extensive knowledge of the techniques and methods employed in intelligence analysis, as well as foreign language skills, and political, historical, and geographic knowledge to prepare quality product. Trained personnel in basic military intelligence concepts and methodologies. Briefed and effectively defended innovative approaches for product improvements to superiors.

Foreign Affairs Specialist - Germany Desk

Start Date: 2011-12-01End Date: 2013-05-01

• Oversaw and coordinated bilateral relations as main Washington interlocutor for the German Embassy, U.S. Mission Germany and USG stakeholders. • Crafted USG policy and informed senior leadership of pressing economic, political and consular bilateral issues. • Managed approximately 100 official visits annually by German military, parliamentarians and government officials. • Additional responsibilities as needed, including NATO Summit greeter and Olympics Monitoring Group participant.

International Affairs Expert

Timestamp: 2015-08-20

Ms. Lutz has over thirteen years of professional experience in international acquisition program management. She continues to engage in a broad portfolio of projects across the Department of Defense, and has been the subject matter expert in multiple technology areas to include: command and control, maritime security, power and energy, information networks, and intelligence, surveillance and reconnaissance (ISR). She has worked numerous projects that have required specialized experience in strategic planning, acquisition policy, requirements planning, international agreements, foreign disclosure, technology transfer, logistics, and best practice investigations.Active Secret Clearance. Defense Acquisition University Training: PM Level 1 + for International Acquisition and Weapon Systems Paths

Senior International Analyst

Start Date: 2005-09-01End Date: 2013-03-01

Washington DC 9/05 - 3/13 Dreamhammer, originally a high-tech information technology and defense services company. The company's focus has pivoted from the private sector to the public sector where they are currently focused on a multiple controller command and control system for unmanned aerial vehicles for the U.S. military.

Senior International Analyst • Onsite Pentagon support for the Director, International Cooperation (IC) in the Office of the Under Secretary of Defense for Acquisition, Technology and Logistics (OUSD(AT&L)) executing the Coalition Warfare Program (CWP), a program to support international cooperative research, development, test and evaluation defense projects. • Developed strategies in support of a USD(AT&L) led senior-level forum with the UK to identify, enable and direct interoperable capabilities for US and UK defense forces. • Develop policy and advise on issues related to capability requirements development and acquisition planning for major defense acquisition and special interest programs as part of USD(AT&L)/IC acquisition oversight roles. Provided technical leadership in ensuring that requirements, systems, and capabilities are properly integrated in international efforts to create an environment where interoperability among U.S. and foreign systems is achievable.

Senior Partner at Bohnstedt Consulting

Timestamp: 2015-08-20

Department of Defense, TS-SCI with CI Poly. Highly effective Business Development Manager with strong background in strategic marketing, program management, and product development. Twenty-seven years experience in fast-paced global, intelligence and communications, government operations dealing with corporations and government agencies in Western Europe, the Middle East, and Latin America. Motivated leader who has increased quality and productivity through innovation, training and teamwork. Seasoned liaison between Operations, Technology and Intelligence partners. Very comfortable with highly competitive FMS and DCS sales environments, US Embassy and Host Nation decision makers, Capture Management, ITAR, and FCPA requirements. Fluent in Spanish (3/3). Functional in Portuguese (1+/2). Functional in German (1+/1+)

Director, International and FMS Sales

Start Date: 2009-01-01End Date: 2009-01-01

revenue) to $4M, lead a team of employees and consultants to bring in $6.9M increasing FMS revenue by 150% in eight months time. Developed an FMS Business Plan and Strategic Capture Plans, planned for FMS budgetary and human resources. Focusing primarily on Iraq and Afghanistan, I mapped out an FMS system of information points and contacts beginning with the Congressional/DoD budget funding lines, through DSCA/USASAC and the COCOM's, down to the "point of sale" at the SAO interface with the Host Nation. Developed a capture plan for 2011 that will more than double 2010 FMS revenue. Began cultivating business in areas as diverse as Latin America, and India with current DCS requirements that are assessed as having significant FMF requirements in the near future.

Deputy Public Affairs Officer

Start Date: 2008-03-01End Date: 2009-06-01

Responsible in providing photo/broadcast journalism, public website informing over 11,000 Soldiers and their families, and a monthly/quarterly full color magazine in order to market the unit story. • Managed over 45 international media agencies to include personnel from Russia, United Kingdom, China telling the story of partnership between US/Georgia and long lasting relations with NATO. • Synchronized communication efforts between the European Command Public Affairs, Department of State (Israel), and Israeli Defense Force Public Affairs talking points, planning, messaging, media engagements, and press releases to the international public to discuss the setup and operation of a new missile defense system established in Israel.

forward G2X Officer

Start Date: 2012-07-01End Date: 2013-07-01

in Charge that advised the Commanding General (3 Stars), and the Senior Intelligence Officer on all CI/HUMINT enterprise matters for 10 Middle Eastern countries. Managed, coordinated and synchronized those same CI/HUMINT undertakings. Managed and coordinated all contract linguist matters. Enacted several new HUMINT projects which changed the fundamental way HUMINT was conducted in a post-Iraq environment. Lauded for the palpable increase in CI endeavors and an increase in intelligence report submissions by 14%.

Chief Instructor, Counterintelligence Special Agent Course (CISAC)

Start Date: 2008-06-01End Date: 2011-09-01

US Army: Served as the Chief Instructor for the CISAC. Taught: Military CI Collections, CI Investigations, Analysis, Surveillance, and Evidence collection. Created a 4-week training module that taught management-level tasks covering CI/HUMINT collection, operations and projects.

Chief of War-fighting Planning and Execution

Start Date: 2009-10-01End Date: 2012-07-01

Led six-person division, managed $54 million budget, provided logistics support to 15 CI units in CENTCOM, AFRICOM, SOUTHCOM. • Supervised AFOSI's deployment program: developed policy and plans in support of National Command Authority orders, USAF war plans, DoD Joint readiness programs, and Joint Chiefs of Staff exercises. • Created and managed $28 million light-armored vehicle program by implementing a requirements-based system, which required validation of vehicle requirements prior to procurement. New system eliminated prior practice of purchasing vehicles without identified need and saved $9 million in vehicle costs. Established and facilitated monthly meeting with all stakeholders to advise them of changes and discuss requirements. • Critical to OSI logistics drawdown in Iraq; coordinated plan with 85 personnel at 4 bases, achieved buy-in, and consolidated and elevated issues to senior leadership; recovered $7.5 million of vital equipment. • Led special project chartered to correct Security Forces and AFOSI training deficiencies: analyzed data from after-action reports, identified recurring themes, and recommended corrective actions to senior leadership. Achieved buy-in from Pentagon, USAF, and AFOSI contingency training personnel and implemented solutions that drastically reduced issues with teamwork and training. • AFOSI Overseas Contingency Operations program manager; managed $47 million budget, provided financial support to deployed AF commanders, established spend plans, monitored spending based on validated requirements, consolidated unfunded requirements, and led end-of-year close-out. • Directed multiple single-source contract solicitations: drafted Independent Government Estimates, drafted Statements of Work, and performed Contracting Officer Representative duties for $15 million contract with Army Corps of Engineers; executed cost-reimbursement contract to provide critical logistics to Joint CI unit; utilized GSA and blanket purchase requests to provide over $3 million of services and supplies. • Created and led inspection preparation program for AFOSI headquarters; developed and implemented solutions for 12 HQ branches with over 1000 personnel; efforts led AFOSI headquarters to an "excellent" rating in AF IG Compliance Inspection. • Mentored junior agents during four interviews of suspected drug dealers/users; lead to confessions and additional leads identified to senior leadership. • Government Point of Contact for $10 million linguist contract: resolved host linguist issues with vendor on a daily basis; provided written and verbal updates to senior leadership as appropriate; coordinated transportation of personnel in/out of the combat zone; screened personnel and placed them in 1 of 10 units based on their experience and mission requirements. • Drafted Performance Work Statement in support of Haiti crisis; utilized existing contract to provide key support; vetted personnel supplied by vendor and coordinated transportation. • Managed all aspects of $45 million life support contract, consisting of 120 personnel supporting CI/HUMINT in Iraq and Afghanistan; developed performance work statements for training of personnel; managed procurement process for equipment; created statements of work to buy large pieces of equipment; measured contractor support against requirements and provided immediate feedback or administered appropriate disciplinary actions. • AFOSI subject matter expert on military reserve mobilization and deployments: expedited movement of over 300 agents to Joint Chief of Staff Exercises and expeditionary operations in the CENTCOM, SOUTHCOM, EUCOM, AFRICOM, and PACOM areas of responsibility.

Staff Officer

Start Date: 2003-09-01End Date: 2008-05-01

AFOSI 5th Field Investigations Region, Ramstein Air Base, Germany

• Provided CI support as an Information Operations (IO) Analyst and Desk Officer for southern and western Europe; managed operations and developed IO policy and guidance to subordinate organizations. • Analyzed all-source intelligence information and supervised CI cases and operations focused on identifying, exploiting, and neutralizing threats posed by terrorists, foreign intelligence, and criminal elements. • Established Internet Protocol address-monitoring task force with USAFE Network Operations Security Center: identified networks of foreign interest and cyber vulnerabilities being probed from foreign sites; implemented defensive security enhancements to mitigate intelligence threats. • Developed IO key analytic reports on African countries based on intelligence gaps; working with DIA to use GEOINT and SIGINT; shared reports with deployed personnel which enabled warfighters to collect intelligence based on real-time requirements. • Collaborated with Defense Intelligence Agency during Sensitive Compartmented Intelligence Facility (SCIF) inspections; worked with DIA security to ensure that AFOSI SCIFs met DIA standards. • Worked closely with Central Intelligence Agency personnel to resolve concerns over an USAF officer's foreign contact; worked with CIA POCs to cross-check source data and track that officer's travel; all concerns were fully answered. • Teamed and mentored disparate Air Intelligence Agency and AFOSI assets in HUMINT vulnerability assessments at four different locations; identified GEOINT and SIGINT vulnerabilities and exploited the vulnerabilities during simulated attacks to measure the bases' operational security. • Led 10-person team as an interrogations specialist deployed with SOCOM in Iraq; conducted over 500 interrogations, reviewed 700+ interrogation reports, and shared intelligence with DIA for connecting to SIGINT and GEOINT; intelligence was used in trial proceedings of high-value target detainees and in operations that resulted in the capture and incarceration of three Al Qaida members and neutralized three IED factories. • Reviewed offices' processes and discovered insufficient record checks, non-completion of interviews, and lack of information sharing with foreign counterparts; implemented actions, which increased information sharing, and paved the way for information exchange on cold cases.

Chief, Force Protection Branch

Start Date: 1992-09-01End Date: 1995-09-01

Managed deployment of operational element from Heidelberg to Augsburg, Germany and obtained full readiness ahead of schedule. Managed a six person branch, and made management level decisions on operational and reporting requirements during real-world anti-terrorism and force protection missions in Bosnia and Northern Africa, providing communications between Joint Deployable Intelligence Support System and Defense Intelligence Threat Data System. Provided command input to National and Theater level reports on hostile intelligence and terrorist activities. Conducted counterintelligence liaison with German and British national agencies. TS SCI.

Knowledge Manager AND SharePoint Site Collection Manager for the Army Product Manager for Area Processing Centers

Start Date: 2009-03-01End Date: 2011-04-01

Systek Inc. Supv: David Hull, 703- […] The Army client required a Knowledge Manager with a strong IT background, security & Army staff experience, the ability to work independently & with minimal supervision on- and off-site, and the ability to assist and train users for a rapidly expanding organization with the entire gamut of military ranks & civilians both Government & contractors who could also provide desktop support and training. The Army client's goals were to ensure all members & collaborators of the organization had a place to emplace data easily & securely and knew how to access and use that place. He wanted to replace email & local C: drive & My Documents repositories, as well as network drives, to open that information to use by authorized users from anywhere in the world. The resulting portal was to demand nothing new from the users other than standard office IT skills. To meet these requirements, accomplished the following: - Chose SharePoint for the portal framework, which is now hosted on a MOSS 2007 server. Served as Site Collection Manager, with 1200+ members, 20 sub-sites, 20+ acquisition projects. To more effectively handle detailed data on multiple complex projects, coordinated use of an MS Project Server (based on an MS Project Server 2007). - Led merger of the two disparate SharePoint and Project Server installations into a single server, with separate SharePoint and Project site collections to leverage the document storage and management features of SharePoint with the project management abilities of Project; this was virtually impossible with the installations on separate servers. - Established and manage a portal site on the Army Knowledge Online to collaborate with external customers. - Devised a system for permitting differing access to SharePoint resources as dictated by the project & office leads serving as Cognizant Authorities for their resources. This was driven by several factors: information is acquisition sensitive, but needs to be accessible to multiple government agencies & contractor companies, maintaining accessibility as needed, barring access as well when needed & IAW Information Assurance considerations. These resources consisted primarily of SharePoint lists, document repositories, sub folders, calendars, & contact lists primarily (but also Wikis & Team Discussions). The system permitted varying levels of access to each resource by different groups. The hierarchy provides for Site Collection-wide access, as well as differentiated access by office, by project, & by visiting team members. - Developed a public-facing web site to disseminate appropriate information, allow potential users to request access, & allow members to link into controlled access portal area. - Provide direct desktop support and trained the users on the tools themselves and periodically oriented them on evolving tools or improved ways of interacting. This training took the form of on-demand, new user, hip-pocket, train-the-trainer, and other forms of tried and true Army training. - Ensured assistance and training occurred using various means & modalities (usually direct to the user, but also written, visual, aural; published on the portal, emailed to members, inprocessing or onboarding briefings, & training sessions.) - Remained on-call and readily available at all times to resolve questions with the evolving Knowledge Management tools and other desktop and network IT issues. Worked closely with the installation and office IT support sections, as well, serving as a first and second-level interface to them. - Assisted members with establishing accounts with Green Force Tracker (IBM® Lotus Sametime®), the Army Acquisition Community's instant messaging, file transfer application. - Assisted members with establishing accounts & using Defense Connect Online (Adobe® Acrobat® Connect(TM) web conferencing) , the DoD's web (desktop) conferencing system, which permits sharing programs, documents, & the entire desktop hosts' & presenters' desktop & laptop computers & audio with an audience through the internet. - My contract - originally to last 6 months--ended in April 2011 two years from initiation, as the Army client had expanded greatly and desired an Army Civilian employee to perform the Knowledge Management function. This presented the ideal opportunity for me to leave the Washington, DC area and join my spouse in Vicenza, Italy, full time: a huge and satisfying benefit.

Senior Network Engineer and Help Desk Technician/Advisor

Start Date: 2003-05-01End Date: 2004-09-01

Baghdad, Iraq and Manassas, Virginia. Senior Network Engineer and Help Desk Technician/Advisor while deployed with the US Army to Iraq, from May 2003 through July 2004. Responsible for broad ranging advice and assistance to individuals and leaders of the 1st Armored Division, Baghdad, Iraq (during its occupation, pacification and reconstruction of Baghdad) to include IT Network and Systems Engineering. his other staff and individual users with IT integration in combat and administrative operations while serving on the Brigade & Division Help Desk. The 1st Brigade, 1st Armored Division was a deployed combat brigade headquarters with several assigned and direct support tactical elements based in Baghdad during Operation Iraqi Freedom. Additionally, redesigned and configured the Brigade's classified network (SIPR) with two Dell servers, one unclassified network (NIPR) with server, and one satellite Internet server with a wireless LAN for administrative purposes. Developed and established a plan to meet users' network access needs despite severely limited quantities of IP addresses. Hardware: Installed, configured, operated, administered Dell, IBM laptops and desktops. Operated and administered Dell rack-mount PowerEdge servers. Software used: Windows Server 2000, Windows XP Pro. MS MBSA. Worked directly with the 1st Brigade Headquarters users and their SIPR and NIPR workstations (as earlier in the Division)--almost exclusively laptops. Assisted users with all their questions and problems with both software and hardware, diagnosing the core issue from the reported symptoms then answering the questions and resolving the hardware/software problems. Problems/questions ranged from MS Word/Outlook/Excel/PowerPoint difficulties; to floppy and optical drive malfunctions, keyboard malfunctions, overheating; to operating system failures; to network connectivity issues. As Dell had at first no forward-deployed support personnel at war's end--in the interest of maximum assistance to our combat effort--Dell authorized the Help Desk support personnel including myself to replace these malfunctioning laptop drives and keyboards. Ensured headquarters compliance with security provisions regarding installation of secure and non-secure hardware and cabling in proximity to one another. Responsible for all aspects of configuration management on Command's computers. Ensured over 160 individual machines complied with the ACERT and IAVA programs. Ensured equipment operated safely and efficiently given the ever-evolving status of 120v and 220v generator and city power in occupied Baghdad, and given the servers' needs for cooling in make-shift facilities. Set up a 20 position Internet Café utilizing a satellite communications connection.

Corporate HQ as Proposal Team Lead -- Business Development

Start Date: 2005-09-01End Date: 2006-11-01

for the technical volume portion of a critical - and successful - corporate proposal to a key government client. As such, led a matrix team consisting of up to 30 writers from the 6 separate companies comprising the proposal team. Produced the plan for developing the Technical Volume among all 6 team members, and led them through several steps from story boarding to include Win and Ghost themes, to culminate in a written proposal to our Government client. Pioneered the use of desktop conferencing software (GoToMeeting and Elluminate) to coordinate the work of team members scattered across the country. The effort was successful, and The Wexford Group won the re-compete; my work as team lead was highly praised. At the conclusion of the proposal work, I was detailed to serve at Corporate HQ as a member of the business development staff, specializing in proposal management, particularly the technical volume and compliance portions. Assisted with programmatic documentation for the Product Manager Radars in Ft. Monmouth, NJ, commuting there for one month. Next assigned to a startup effort in the Army Asymmetric Warfare Office, G-3, Pentagon, where my role was to be temporary. (Did not desire permanent work in the Pentagon, as it entailed a 4 hour daily commute.) Developed critical documentation and processes during its start-up phase and until a permanent replacement can be found. Departed this job when the work became permanent, in lieu of a temporary assignment. Departure from the Wexford Group also afforded me the time to reorient my career toward IT in lieu of project management, updating and refining my skills and becoming certified; and to complete many large projects in my home and with my family to include preparation to accompany spouse on her reassignment to Italy.

Counterintelligence/Human Intelligence Support Team (CI/HST) Team Lead | Collection Specialist

Start Date: 2008-10-01End Date: 2009-12-01

Responsibilities • Responsible for scheduling and administration along with customer, client, and employee relationships within the HST realm • Attended weekly meetings with various command elements on Camp Taji/Camp Bucca providing intelligence analysis within the AOR, including briefs to the S-2 on a continual basis. Conducted liaison meetings with foreign intelligence entities in order to maximize effective intelligence collection • Coordinated with numerous military units to sensitize the established contact in proper methods to report subversion and espionage directed against the United States of America and her military • Assisted in initial SAEDA cases that were eventually handed over to Field Office Iraq to be investigated by an official Agent • As an overall team conducted 2,500+ re-screening interviews, Level II vettings, and tactical HUMINT collection to ensure a safe and stable environment on Camp Taji / Camp Bucca, IZ Assisted in the denial of known insurgents and criminals located within the base camp posing a threat to the security of Camp Taji/Camp Bucca and other US Coalition Bases Accomplishments • Successfully managed 2,500+ re-screening interviews, Level II vetting’s, and HUMINT source meetings • Coordinated and conducted numerous rapport-building liaisons with foreign intelligence entities • Created and managed the Foreign Intelligence Threat Awareness (FITA) program for Camp Bucca, Iraq • Trained and mentored five non-CI/HUMINT professionals on the many aspects of CI/HUMINT collection • Completed 600+ Locally Employed Person interviews and processed 450+ packets for employment • Effectively denied 150+ LEP packets for on-base employment, based on deception detection • Collected, recorded, and passed 10+ initial SAEDA violation statements to Field Office Iraq personnel • Provided a weekly LEP status brief and vulnerability assessment to Camp Bucca’s Senior Commander

Combat Intelligence Augmentation Team (CIAT) - ISR Collection Manager

Start Date: 2013-04-01End Date: 2014-08-01

Responsibilities • Coordinated all Intelligence Surveillance and Reconnaissance (ISR) collection requirements and ensured all intelligence data was properly disseminated throughout One Troop, SEAL Team 2 and the subordinate five teams therein • Developed, maintained and updated collection plans based on the One Troop, SEAL Team 2 Commander's Priority Intelligence Requirements prioritized in support of specific targets Monitored a wide range of available organic and non-organic collection systems for new nominated requirements, intelligence collection, and then validated and distributed the assets as required • Prepared ISR assessment metrics of Imagery Intelligence (IMINT), Signals Intelligence (SIGINT) and Human Intelligence (HUMINT) products to gauge the effectiveness of collection operations • Interfaced with higher, lateral and subordinate commands/organizations' Collection and Requirements Managers to ensure maximum coverage and dissemination of ISR products Assisted each SEAL Team’s Joint Terminal Attack Controller (JTAC) in requesting the assets needed to best suit their desire effects • Dissemination daily ISR end-of-mission products to the teams who requested and/or were best suited to receive the products • Created and managed daily Air Tasking Orders (ATO) and ISR Synchronization Matrices (ISM) which were utilized to inform all five subordinate teams to One Troop, SEAL Team 2 of the assets each team would be receiving • Instructed and mentored SEAL Team trained JTAC’s of the appropriate procedures for requesting lethal assets during enemy force engagements in the operational battlefield Accomplishments • Drastically improved Intelligence, Surveillance, and Reconnaissance (ISR) acquisition by 50% • Effectively trained and mentored all ISR collection managers assigned to US Navy SEAL Team 2 • Developed, maintained and managed the entire ISR program for AOB 2210, SEAL Team 2 • Increased the targeting rate by approximately 10% through proper ISR allocation and management