Cadillac ATS General Discussion Forum Discussion, My 1,200 mile ATS broke down today in Cadillac ATS Discussion Forums; So last week it started with my check engine light. On Wednesday, the check engine light came on and in ...

My 1,200 mile ATS broke down today

So last week it started with my check engine light. On Wednesday, the check engine light came on and in the message center it said 'engine power is reduced'. Thursday it was just the check engine light. Then I brought the car in to the dealer Friday, at which point everything seemed back to normal. They did an error code check on my car and said that there was some sort of problem with the oil pressure. They said they checked for leaks and it all seemed OK.

Today, I was driving back from a weekend away (about 150 miles or so) and the interior chime started beeping and the message center said 'oil pressure low, please turn off car'. So I pulled into a rest stop, at which point the car started stalling and sounding like a Mac Truck. The car starts but does not run or drive. Cadillac Roadside assistance wanted to charge me $200 to bring it to my local dealer since I was kind of far (but under 100 miles). So much for good service. I used AAA instead.

Re: My 1,200 mile ATS broke down today

They said they would bring me and the car to a dealership near where I broke down (and would then arrange a taxi for me if I needed one). When I asked if I could have it taken to my dealer at home, they said they had to check the charge and she came back with an "estimated" $200.

Re: My 1,200 mile ATS broke down today

Originally Posted by stevenzoz

They said they would bring me and the car to a dealership near where I broke down (and would then arrange a taxi for me if I needed one). When I asked if I could have it taken to my dealer at home, they said they had to check the charge and she came back with an "estimated" $200.

that's what they're supposed to do, they will take you to the nearest dealer no matter the distance free of charge and the dealer is to give you a rental on caddy's dime.

you asked them to not do that, and I'm sure they got worried caddy wouldn't pay them because it breaks the rules

Re: My 1,200 mile ATS broke down today

The dealership they were going to bring me to was closed on Sundays, like most I know. So no chance for a rental. It was just easier to try and get my car to my house, which is what I did with AAA, for free. I'll see if my dealer will pick it up from my house tomorrow along with me and then i'll get a loaner.

Re: My 1,200 mile ATS broke down today

Originally Posted by stevenzoz

Sorry for the confusion. But had roadside assistance got me and the 2 passengers I was with, it wouldn't have helped me more than AAA could have.

quick tip, in cases where the dealer is the breakdown such as in this case where they were closed take it to them anyway and have a rental company pick you up save all receipts, caddy will pick up the tab, they'll do that for a hotel to if you get stuck and the breakdown interrupts your trip, only rule of thumb is be reasonable they won't pay for a Bentley rental just up to the size of your car being repaired. they consider roadside assistance a courtesy and reserve the right to make judgement calls. I've seen this program which is suppose to please backfire at Multi line dealerships. case in point caddy roadside assistance offers a free rental and gmc does not, so you'll see two customers in the same lobby not treated the same, generally I've seen these places offer everyone rentals but then you get the terrain customer upset that they weren't given an SRX can't win em all, I guess

Re: My 1,200 mile ATS broke down today

Originally Posted by pissedoffwookiee

quick tip, in cases where the dealer is the breakdown such as in this case where they were closed take it to them anyway and have a rental company pick you up save all receipts, caddy will pick up the tab, they'll do that for a hotel to if you get stuck and the breakdown interrupts your trip, only rule of thumb is be reasonable they won't pay for a Bentley rental just up to the size of your car being repaired. they consider roadside assistance a courtesy and reserve the right to make judgement calls. I've seen this program which is suppose to please backfire at Multi line dealerships. case in point caddy roadside assistance offers a free rental and gmc does not, so you'll see two customers in the same lobby not treated the same, generally I've seen these places offer everyone rentals but then you get the terrain customer upset that they weren't given an SRX can't win em all, I guess