Southborough Hub: contractor about to be appointed 15 March 2018 - full details on Hub page.++++ CONGRATULATIONS and THANK YOU to the SAMC team - open every day during the recent snow and ice! +++ HELP us ALL have a HAPPY EASTER: order your prescriptions early over the Easter period as we are closed on Friday MARCH 30 reopening on Tuesday APRIL 3. +++ APPOINTMENTS MISSED could mean being removed from our patients list - see revised policy on Appointments page. +++ See our new Self-Health corner at SAMC - check your height, weight, and blood pressure confidentially and get advice if necessary. + see latest news from KCC on the medical centre at the Southborough Hub.

About our Patients

New registrations, for patients wanting to register with St Andrew's Medical Centre

Medical records, how to access your records

Contact changes, for patients wanting to advise name, contact number or address changes

Patient consent to SAMC to leave a message for a patient to 'call us back' on an answer phone, or with a named individual.

End of life, helpful advice

Click on the tabs above.

End of Life

No one much likes to think, or even talk about death, but realistically it's sometimes good to look ahead.

If you have a strong preference on where, if possible, you would choose to die, or if you have decided that you do not wish cardiopulmonary resuscitation to be attempted, or you have other ‘living will’ issues, it is very helpful for these decisions to be recorded on your notes.

Do speak to your doctor if you would like any advanced wishes and directives to be recorded so that we can try to manage your care in line with your wishes.

Call us back consent

From time to time StAMC may need to contact you by phone. If we are unable to speak to you we cannot simply leave a message on an answer phone or with anyone else, unless we have prior written consent from you to do so.

Medical Records

IntroductionYour medical records are held confidentially by SAMC. Under certain circumstances you, and others authorised by you, may have access to these records.

The types of access are explained below.

1. Online AccessWe offer an online service that enables you to book or cancel appointments,order repeat prescriptions and change some of your personal details. This service also allows you to view a basic summary of your GP medical record; it includes information relating to current medication, allergies and adverse reactions. This service is available to all patients.

You can also request to see additional information from your record online - this is called the detailed medical record. Click here for further information.This service is available to all patients over 16 years of age; the level of access to your medical record is determined by the practice.

Already registered and have an ID and password?Click the icon below for access then click SIGN IN.

There are circumstances where we can share information from your medical records with other medical professionals and third parties but only with your written permission:

2. Subject Access Request (SAR)Enables you or another person (with your written permission e.g. insurance company or a solicitor) to be given access to your records. A request to view or to have a print out of either your computerised or full paper records is referred to as a Subject Access request.

To access this service: To use this service download form 19 SAR and guide 19A SARor ask at reception. This may take 40 working days to complete. It is a chargeable service.

3. Summary Care Record (SCR)Enables other medical professionals such as A&E hospitals, NHS 111 and the ambulance service who are directly involved in your care, to see the medicines you are taking, your allergies and any bad reactions you may have to certain medicines. It is advisable that you have an SCR to provide key information about your care however you may choose to opt out.To access this service: at the time that you registered as a patient at SAMC, you were offered the chance to ‘opt out’ or not. You can check your status by contacting Reception.

3.1 Enhanced Care Record(ECR)you may choose to have additional information included in your SCR, such as your illnesses and health problems, operations and vaccinations, how you would like to be treated, what support you might need and who should be contacted for more information about you.To access this service: you will need to provide written consent for this if it is recommended for you after discussion with your GP.

About our Patients - new registrations

If you live in the practice catchment area (click 'practice area' on the header banner menu to check) and wish to register as a patient here, please take the following steps:

To register any child under 15 years of age download a New Patient Registration - under 15 formTake the completed form(s) to Reception and, wherever possible for each person being registered, bring with you the following:

A completed New Patient Registration form

2 forms of identification

photographic (passport or driving licence). If you don't have photographic identification we will accept a Birth or Marriage Certificate

NHS Medical Card

We will not be able to register you until these formalities have been completed.

The NHS has produced a number of special help leaflets and general information for those who fall under one of the patient groups below. Please download the leaflet* and also bring it with the other documents above, when you register with us.