SPECIAL REPORT: The 10 Voice Mail Blunders

Transcription

1 SPECIAL REPORT: The 10 Voice Mail Blunders (And What You Can Do About Them) Jim Domanski

2 The 10 Voice Mail Blunders (and what you can do about them) It is not surprising that so many sales reps complain about not having their voice mail messages returned. They re lousy. Sales reps complain about the impact of voice mail on their selling success but often they are their own worst enemies. Here are the 10 most common voice mail blunders and how you can manage them. Blunder #1: Leaving a VM too Soon The first tip in managing voice mail is NOT to leave a voice mail message. The trick is to get a live prospect and that often means trying different times. Prospects aren t typically sitting at their desks hoping that a vendor will call to sell them something. They are often in meetings, or traveling or simply getting a cup of coffee. Think of your own day. Are you riveted to the desk or are you up and about from time to time? Create a Master List Your objective is to get a live prospect. Here s how you do it. First, prepare a Master List" of at least thirty or so prospects. Put them on a spread sheet or a legal pad with their phone numbers. Next, come into the office early and start by calling them right away. You may typically work 9 to 5 but many of your prospects (especially directors, executives and owners) don t. They get in early before the day starts on fire. Start your dialing at 7:00 or 7:30 a.m. Begin at the top of the list and start dialing. Third, if you get voice mail hang up. Don t leave a message. Move on to the next number on your list, then the next, and so on. If you complete the list without an answer start at the top and work you way through it again. Finally, continue to cycle the list for the next hour or two. The 2 Week Test Drive Test drive this process every day for about two weeks. You ll discover that you will reach one or two or three decision makers during this time. And because the day hasn t heated up, you will also discover that they have more time and more patience. In a similar manner, you can try the same experiment later in the day, from 5:00 to 7:00 p.m. Decision makers often stay late and are not used to sales reps calling pg. 1

3 after normal hours so they tend to answer their phone if they are there. Blunder # 2: Not Understanding the Impact of Call Display Sometimes the real culprit is not voice mail but rather voice display. Voice display is a phone feature whereby your number and often your name (or company name) is displayed on the prospects telephone set. In other words, the prospect can see who is calling and simply choose not to pick up the phone and let voice mail do the rest. You will never know for sure if the prospect has call display but chances are they do and that s why you need a few little tricks of your own. The Extension Tactic One of the best ways to deal with call display is to call the extensions numbers on either side of your prospects number. For instance, if your prospect is at extension 208 try calling 209 or 207. If the extensions are sequential, chances are the offices are next or near to one another. When you call an alternate extension, be candid. Simply ask, Oh yes, I am trying to get a hold of Krista. Do you know if she is around? People at neighboring extensions will often stand up and look around for you. In effect, they act as your eyes and let you know if they are in. Now here s the neat thing: when they transfer the call, the call display will often show internal transfer or will show the name and extension number of their neighbor and NOT your number. (This is not always true. Sometimes your name and number will follow you around but it is worth a shot). Another Department Tactic Another technique is to call another department such as sales or customer service or better yet, the executive office. When a call is transferred from these departments people tend to take notice. Cell Phone, Pay Phone Tactic From time to time, I will use my cell phone or my home phone to make calls to prospects if I suspect that the prospect is dodging my call. Perhaps one of the best tactics is to make a call from a pay phone. This is not always convenient but when your prospect sees pay phone on the call display, they will invariable answer it. Don t be shy about using these techniques. You are, in effect, fighting fire with fire or in this case, technology with technology. Blunder #3: Not Listening When you do encounter voice mail LISTEN to what the prospect has to say. Some have bland generic messages ( I m not in. Leave a message ) but others might give you some clues about how to approach them. For instance, suppose the message says this: Hi this is Pete Prospectis. Today is Monday, May 16 th and I will be out of the office until Thursday May, 18 th. If you d like to leave your name, number and pg. 2

4 a detailed message I will get back to you as soon as I can. Note that Pete provided the date. It implies he interacts with voice mail so that when you do leave a message the chances are pretty good that he will listen to it. Because the message is detailed, one also gets the impression that Pete is a detail person. This suggests you might want to be equally detailed in your live approach (when you reach him) or in your voice mail when you leave a message. Don t Leave a Message But more significantly, Mr. Prospectis is out until Wednesday. There is no point in leaving a message at this stage because there are probably thirty other messages waiting for him. Even if you leave a good message there is a pretty good chance that it will be lost in the chaos of catching up. Be smart. Don t get lost in the clutter. Wait a Day Finally, and this is so critical, don t call Pete on Thursday! His day will be hectic after having been gone for three days. Think about it. Call on Friday when things have calmed down. If you have to leave a message, do so but again at least you increase your chances of it being heard. So learn to listen for clues about the prospect and when you should time your call. Blunder #4: Failure to Research Over the last month or so, I have received voice messages from vendors who assumed I was a long distance company, a service bureau, a telephone manufacturer, and a high tech firm. Simply clicking onto my web site will tell you what I do and it s none of the above. The sales reps wasted my time and theirs. But the sad thing is they are probably leaving dozens of other similar messages to the wrong targets. Of course, when they do not get a reply they get discouraged. They become victims of their poor preparation. Learn a little about your prospect. It does not have to be a lot but enough to craft a message that is relevant. In fact, too much research can be a waste of time. Apart from visiting the prospect s web site, here are two fast and highly effective approaches to gathering information about your prospect. Customer Service Department The first source of information is your prospect s customer service department (if they have one). Think about this one for a moment. Customer service reps are not trained to cleverly screen calls; they are trained to help callers. Leverage this mentality. Call a customer service rep and simply ask questions. You can say something like, I am seeking to do business with your firm and wondered if you could help me by answering a few questions. You don t have to broadcast that you are a sales rep but there really is not harm in doing so. The rep may not have all the answers and they may not give you everything you want (e.g., e- mail addresses) but they often give you a lot more than browsing the web site. Sales Department pg. 3

5 Here s your absolute best source of prospect information. Instead of calling and speaking to a receptionist and secretary (who will probably give you very little information anyway) call the sales department of your prospect. You will ALWAYS get someone to answer the phone in a sales department because they are looking for the low hanging fruit (the prospect who wants to buy). And you will ALWAYS get them to talk. Explain to the rep that you a sales rep and that you are trying to get an opening into their company. The vast majority of sales reps you speak with will understand your plight and sympathize. They ve been there and done that. So they tend to help. Ask about the decision maker: who it is, what the company does, and anything else that might help you out. But above all ask for the prospect s extension number, their e- mail AND the best time to reach him/her. Again, the idea here is get the prospect live and avoid voice mail. However, if you cannot reach the decision maker, at least you will be armed with information that might make your voice mail more effective. Blunder #5: Providing Infomercials One of the greatest voice mail tragedies is leaving an infomercial i.e., a grotesquely long, delirious message that tells the prospect everything and anything. In effect, it s like a radio commercial over voice mail. Think about this for a moment from the prospect s perspective: she is inundated with voice mails all day long. The last thing she needs is your product diatribe. I assure you that the prospect will tire by the third sentence and quickly erase your message. So, while you may have gathered information by calling the customer service or sales department, don t use that information to lather the client with a voice mail speech. It s a complete waste of everyone s time. Blunder #6: Poor Delivery As if infomercials were not enough, some sales reps compound the problem with poor delivery. I am talking about the aahhhs.ummmmms errr duhs that are liberally peppered throughout the message. And I am especially talking about monotone deliveries that put the prospect to sleep or about messages that are delivered at machine gun like speed. You have about 5-8 seconds to catch your listener s attention and keeping it is even tougher. Understand this: about 15% of your message is communicated by the actual words you use i.e., the message you leave. The remaining 85% of the message is communicated by the tone of your voice. This is vital! If you sound lifeless, unsure and hesitant or if you speak too fast or too slow, or if you are too loud or too soft: you will loose the prospect s interest. So here s what you need to do: Jot down what you want to say. Write it in sentences or point form; whatever works for you. Then practice delivering it a few times before dialing. The message should flow trippingly and convincingly from your lips. There is no excuse for a poorly delivered message. What s important to remember here is that your prospect has probably received pg. 4

6 half dozen messages from other sales reps who drone on and on. Your prospect is already jaded. Don t give him an opportunity to hang up simply because you were not prepared and did not deliver your message well. Blunder #7: Insipid Messages I am floored by the messages that are left on my voice mail. Stunned. Shocked. Dismayed. Sometimes I am amused but rarely am I impressed much less interested. The reason? The messages don t grab me by the collar and say Listen. Instead, they are drab and lifeless recitals about their product or their company. Borrriiinnng! More to the point: the messages are typically about the sales rep, or the product, or their company. They are not about ME. I want to know what you can do for ME. In a voice mail message, it s always about ME, the prospect, not you the rep. Please, remember that. Make me curious. Make me interested. Entice me with a benefit but think of me and no one else. A good voice mail message has four fundamental components: o your name, o your company, o a message that must intrigue and entice o a call to action The Only You Message Here is just one example of an intriguing message: Mr. Wallace, this is Vic Vendor calling from Altace Inc. Mr. Wallace, I have a question on extended learning programs that I am told only you can answer. Could you please give me a call at? This is a very powerful voice message. Note how the rep uses the prospect s name a couple of times. Using the name gets the prospect to listen more carefully to the words. Next, the rep creates intrigue and mystery with his message about being the only person who can answer the question. This flatters the prospect at some level and creates curiosity. It is one of the better messages for getting your calls returned. Of course, you MUST have a question prepared that only the prospect can answer. The Referral Message Referrals can also be used to develop an intriguing message. For instance: Kathy, this is Sara Sidle calling from CSI Inc. in Los Vegas. I was speaking with Horatio Caine and he suggested that I give you a call with regard to some ideas we have on reducing costs on production sites. Please give me a call at The referral creates curiosity and credibility. Also note that the rep did not get into details about her product or service. Instead a reference is made to the reduction of costs; a benefit. Referrals work well. Use them when you can. The Unconventional Message pg. 5

7 Here is message that s a little unconventional and because it is different it tends to get heard: Most consultants are not using the internet effectively to market their product and services and are consequently losing clients and prospects. (Pause) Ms. Van Buren, my name is Jack McCoy and I am with L&O Consulting. I have some ideas I would like to share with you that can help you get and keep more clients. Please give me a call at This voice mail template begins with a statement of a problem. It is unusual because it does not start with the rep s name and company like you would normally hear. This is bound to catch the attention of the prospect. The message goes on to suggest that the rep, McCoy, has a solution to help. It might be intriguing enough for the prospect to pick up the phone and call back. Blunder #8: Not Integrating Other Mediums If there is more than one way to skin a cat, there is more than one way to leave a message. Make your voice mail part of an overall contact strategy. Voice mail should be just one of the tactics you use to garner interest and stand out from the crowd. Supplement your voice message with an old fashioned letter. Consider sending a fax. If you have the address of your prospect, send a brief message. (Remember, you can often get an address by calling your prospect s sales or customer service departments). Use these mediums in combination. For example, you might leave a message telling the prospect to expect a package in the mail. This alerts her to keep his eye out for something which, in itself, is intriguing. Perhaps you could use a fax as a follow up message to the package rather than another voice mail. The point is you have to be creative. Some prospects respond better to than voice mail, others to fax versus mail. Blunder 9: Lack of Persistence Simply put, one of the BIGGEST blunders is a simple lack of persistence. Of the all the voice mails I received over the last two weeks not one rep not a single, solitary rep has called and left another message! The 87% Factor Statistically, about 87% of sales reps give up after s single half hearted attempt. About 95% give up after a second message. Personally, I rarely listen to voice mails from vendors because I figure if it is important enough they will call back. They rarely ever do. That tells the whole story. The 4/3 Process The real problem is that most sales reps don t have a process or a system for follow up. I recommend that sales reps leave four voice mail messages spaced three business days apart. I call it the 4/ pg. 6

8 strategy and it is a process; something that can be repeated over and over again without much effort and time. This makes you more effective. Four messages might seem like a lot but when you do the math you will discover that this incorporates about two calendar week s worth of follow up. Spacing the messages three days apart politely gives the prospect enough time to get back to you but it also allows a comfortable cushion for you to make your follow up call without the appearance of stalking. (See Blunder #10) Here s how the 4/3 works. Your first message can stem from one of the templates listed above. Your second message is virtually the same as the first. You simply add the words, I m following up on my message from a few days ago regarding increasing traffic at your restaurant. But it s the third message that s key. When you get to the third message here is a trigger phrase that can sometimes get your call returned: Mr. Batali, it s Bobby Flay calling from Chefcom Inc. I have left you a couple of message on how we might increase traffic at your restaurant but as of yet we haven t been able to connect. Please give me a call The operative phrase is but as of yet we haven t been able to connect. This little phrase is absolutely marvelous because it gives the prospect a way to call you back without feeling awkward. I call it grace. Believe it or not, many prospects feel embarrassed that they did not take the time to return your call. It s almost as though they feel they were being discourteous. If we know this, then we can make it easier for the prospect to call you back because it implies that the prospect may have tried to return the call but simply didn t leave a message. The last message is the drop dead message. It goes like this: Mr. Batali, this is Bobby Flay calling from Chefcom in New York. I have left you a few messages but we have been unable to connect however, it would seem to me that now is not the time to discuss how we could increase traffic at your restaurant. If things should change please give me a call at. In the meantime, I will schedule you for a call next quarter. Again, this is Bob Flay and my number is Flay is telling the prospect that this is the last message and he is doing so graciously. But Flay has also left the door open for contact later on. In the short term, if Batali has any interest at all in the benefit stated by Flay, he knows that he must call now otherwise the opportunity is lost. Sometimes, it works. Blunder #10: Stalking The last blunder is not nearly as common as a lack of persistence but it does exist and it is sinister and frightening in nature. It occurs when a sales rep calls and leaves a voice mail message (or messages) every day for days on end. Not long ago at a training seminar a sales rep bragged that he left 38 (yes, thirty eight) messages to a prospect pg. 7

9 That is not persistence, it s stalking. It s obsessive. It s a waste of the sales rep s time and energy and you can bet it was not endearing to the poor prospect. (I d be calling the police). Summary Voice mail is part of the business landscape. Well over 70% of dials end up in a voice mail box. If you do not have a strategy to deal with voice mail, your career in selling is going to be long and uneventful. Set yourself apart from most sales reps by avoiding these blunders. Do your home by gathering information and listening to your prospect s voice mail. See what, if anything, you can gather. Next, try calling a different times and bear in mind that the real problem might not be voice mail but call display. If you have to leave a voice mail message, make it short and intriguing. Avoid the infomercial. Be persistent by having a strategy for follow up. This tactic alone will set you apart from your competitors. In conclusion, the harsh reality is this: leaving messages does not have a high return on investment. However, by being more effective in your approach to voice mail will give you an edge and sometimes an edge is the difference between failure and success. Jim Domanski is president of Teleconcepts Consulting, training and consulting firm and works with B to B firms who are struggling to use the telephone more effectively to sell more products and services. For more information, great articles and other free stuff, visit his web site at or call pg. 8

COLD MARKET LEAD SCRIPTS COLD LEAD BUSINESS SCRIPT I use several different introductions when it comes to calling purchased leads or leads that I have generated on my own through different ads. You will

Cold Calling in the 21 st Century: The New Rules By Wendy Weiss, The Queen of Cold Calling Is Cold Calling Dead? That s what you hear. No one likes making cold calls. No one likes receiving cold calls.

7 Secrets To Websites That Sell By Alex Nelson Website Secret #1 Create a Direct Response Website Did you know there are two different types of websites? It s true. There are branding websites and there

COLD EMAIL TEMPLATE THE SECRET TO WRITING ONE EMAIL TO LAND A MEETING WITH ANYONE You are about to learn how to write one short email that will land you a meeting with anyone. You will learn how to reach

BBC Learning English Business Language To Go Part 6 - Telephone language 1 This programme was first broadcast in 2001 This is not an accurate word-for-word transcript of the programme You want shortcuts

16 Questions Sales Managers Must Ask Here are 16 critical questions sales managers should learn to ask their salespeople about any pending sale. If managers make a habit of asking these questions during

5 Closes to a Managed Services Sale In the Managed Services environment, you most often don t close a client on one conversation or in one chance meeting. Instead, there are 5 closes that pull a prospect

RECRUITING TIPS & SCRIPTS 1 & WHAT TO SAY TO NEW EXPERIENCED AGENTS table of contents Attracting New Agents Key Tips for Speaking with New Agents Interviewing a New Agent Inviting a New Agent to a Career

Anonymous Call Rejection Don t waste time taking calls you don t want. Anonymous Call Rejection (ACR) allows you to block incoming calls from people who use *67 to block their phone number as well as calls

Email Marketing for Small Business: What s the Big Idea? A hands-on guide to making email marketing work for you. You re considering email marketing to promote your business? Smart Move! Congratulations,

Email Marketing 101 Good Fast or Low cost marketing We ve all heard the old adage about how, when it comes to marketing, you can get what you need done well, delivered quickly or produced inexpensively;

Email #1 Subject: The Most Effective Online Marketing Tool in the World Want to know the marketing technique that has made the biggest difference in my business over the last five years? It s not Facebook,

Stand OUT Stay TOP-of-mind Sell MORE Use the arrows to navigate through the pages. next 1/19 [close] Haley Marketing Solutions Get past HR and sell higher margin solutions...4 Build a KILLER website...5

Spreading the word through smart communications :: How to write a press release Version 1.0 March 2012 How to write a press release A press release (or media release, media alert) is the most basic and

Telephone Tips and Techniques to help you conduct an efficient, productive job search. CONTENTS General tips for using your phone page 3 Responding to a newspaper ad page 4 Building a job search network

2004 The Baxandall Co., Inc. Published by Workforce Communications www.careereducationreview.net Electronic Call Tracking Systems One of the Most Powerful Uses of Technology Ever Developed by Mitch Talenfeld,

Introduction What if you proved to your CEO that 71% of the marketing leads generated by your company are going to waste? Who would be fired? A range of industries exists to help web marketers increase

BankersHub.com January 2015 Newsletter Page - 1 COURTING SMALL BUSINESS BANKING PROSPECTS IS LIKE DATING! By Julie Dunn Story Newsletter Article January, 2015 ABOUT THE AUTHOR Julie Dunn Story brings years

Student s Name: Date: / / Lesson One: Introduction to Customer Service 1. Customer service is a relatively complex puzzle. While engaging customers, we are attempting to offer services in a manner that

Win More Business With Persuasive and Compelling Author: Greg Roworth B Bus (Acc) MBA What is the purpose of your website? For most businesses, a website has a number of objectives that may include generating

The 7 Biggest Marketing Mistakes Small Business Owners Make and How to Avoid Them www.basicbananas.com BASICBANANAS Ph:+611300691883 ABN43239027805 POBox502,Narrabeen,NSW2101,Sydney,Australia The 7 Biggest

Leveraging to Launch Sales Presented by: Bryan Whittington Peak Performance Management. Inc.. 1 What are the top 3, 4, 5 things, from a selling perspective, that if I could do just a little more efficiently,

YAKUP ALMELEK ACT ONE The action unfolds in the suite of a five-star hotel. There may or may not be a door between the two connecting rooms. There should be be a desk, a computer, a fax and a photocopier

Email Marketing is Dead Unless it s Intelligent Email Marketing is Dead Unless it s Intelligent I don t know how many times I have heard people say cold calling is dead. In fact, I ve been known to say

c01_1 09/18/2008 1 CHAPTER 1 Attitude Is Everything in a Down Market COPYRIGHTED MATERIAL c01_1 09/18/2008 2 c01_1 09/18/2008 3 Whether you think you can or you think you can t, you are right. Henry Ford

Steps for Planning and Preparing an Effective Presentation According to speaking consultant Lilyan Wilder (1999), two of the greatest myths about delivering oral presentations are that you re better off

TELEPHONE SKILLS & TELEPHONE SALES You never get a second chance to make a first impression! Do you want to add new customers and increase sales? Viable solutions, such as database software packages, employee

Social Media Strategy: The Beginners Guide to Strategy Success in 7 Steps A Simple Guide In association with: Chapter Title Contents Page Page 2 What is Social Media...3 What is a Social Media Strategy

THINGS YOU DIDN T KNOW 6Would Happen When The Police Arrive If you ve decided to carry a firearm for self-defense, you ve undoubtedly thought about the reality of having to use it. You ve thought about

CALL 13 2200 VISIT A TELSTRA STORE telstra.com/homephone HOME FEATURES USER GUIDE DO MORE WITH YOUR HOME PHONE C020 JAN13 XXXXXXXX PHONE FEATURES THAT MAKE LIFE EASIER Our home features make it easy for

Telephone User Guide Mt. Angel Telephone 4Welcome Thank You for Choosing Mt. Angel Telephone! Additional information about your telephone service may be found in the white pages of the North Willamette

More information If you need further assistance with any of these Telstra HomeLine Features, please visit www.telstra.com or call us on 13 2200. The smart way to make your phone work harder for you Trade

Getting the Most from the First Contact Here s the key point: If the customer does not recognize any difference between you and the competition, they will buy on price! The separation from your competition

REFERRED LEAD GENERATOR Provided By REFERRED LEAD GENERATOR Referred leads are the lifeblood of any producer. Many sales consultants support the idea of feeding referred leads to your prospective referrers.

Thank you for purchasing Instant Mobile Lead Machine! You now hold every single thing you ever need to do to make ridiculous money offering mobile services to business owners. My name is Max Berry. I have

5The TOP LESSONS EVERY SMALL BUSINESS OWNER NEEDS TO LEARN TO BE SUCCESSFUL IN TODAY S UNFORGIVING BUSINESS CLIMATE Lessons learned Change happens to you or with you We ve been working with small businesses

HELP DESK CALL HANDLING SCRIPTS FUTURE TECHNOLOGIES, INC. Error! Bookmark not defined. June 1999 1999 No part of this publication may be reproduced without permission from Future Technologies, Inc. Page

Clear and Present Payments Danger: Fraud Shifting To U.S., Getting More Complex Q: Good morning, this is Alex Walsh at PYMNTS.com. I m joined by David Mattei, the vice president and product manager for

BUSINESSLINE FEATURES USER GUIDE Do more with your business phone WELCOME TO TELSTRA BUSINESSLINE FEATURES Telstra BusinessLine Features are the smart way to manage your calls and stay connected to your

http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness /upravila Viera Rybárová/ Telephone Telephone: connecting Imagine you are calling a company and want to speak to someone who works

Page 1 of 13 Sales Aptitude Assessment Questions The following questions are to determine what type of sales person you are and where you fit in our sales organization. We want to make the right decision

Three Attributes of Every Successful Merchant Services Program-20140604 1602-1 [Start of recorded material] [Starts Mid Sentence] thank everyone that s joined the call today. I know everybody is busy with

p T h e L a s t L e a f IN A SMALL PART OF THE CITY WEST OF Washington Square, the streets have gone wild. They turn in different directions. They are broken into small pieces called places. One street

The 20/20 Club Training Manual The purpose of this manual is to help each 20 Club Member in Profit Leads to build their business. Below I will go over how to contact Business Opportunity Seekers and Network

The 12 Step Follow Up System Finally A Follow Up System That s Simple, FUN and Most Importantly PROFITABLE! Copyright 2013, All Rights Reserved Nancy Matthews Page 1 Congratulations! Welcome you to the

Email Marketing Success Please Consider the following related offers. Thank you. Boost You Email List Sign-Up by 1000% FOR FREE!!! Watch this free video and find out how you can EASILY boost your email

A s a B2B lead generation tool, search engine marketing (SEM) is all the rage everyone wants a piece of the pie. Unfortunately, countless companies lose time and money trying to cash in on the alluring

Tricks To Get The Click 10 Tips for Writing Better PPC Text Ads If you want to sell products or generate leads online, a user- friendly, conversion- optimized website is Step 1. But when it comes to search

The Telephone Interview Telephone interviews are used by companies to screen candidates and narrow the pool of applicants who will be invited for in-person interviews. They minimize expenses associated

E-mail Marketing for Martial Arts Schools: Tips, Tricks, and Strategies That Will Send a Flood of New Students into Your School Practically Overnight! By Michael Parrella CEO of Full Contact Online Marketing

BETTER YOUR CREDIT PROFILE Introduction What there is to your ITC that makes it so important to you and to everyone that needs to give you money. Your credit record shows the way you have been paying your

Legal Notice: This ebook is copyright protected. This is only for personal use. You cannot amend, distribute, sell, use, quote or paraphrase any part or the content within this ebook without the consent

National Council for Occupational Safety and Health Leading the Fight for Safe and Healthy Workplaces! www.coshnetwork.org Workplace Safety Dialogues for use in English as a Second Language classes Dialogue

Things Everyone Needs to Know An informed caller is 9-1-1 s best caller. It s important that you know how to help 9-1-1 help you. In an emergency, seconds matter, so being knowledgeable and prepared can

How to Work MLM Experience Leads: Congratulations on your choice to start contacting people who have done some type of direct sales / home biz / network marketing business in the past and could possibly

EFFECTIVE TIME MANAGEMENT STRATEGIES This article was written for our students that find it hard to manage their time effectively. If you happen to be one of the few students that manage their time effectively,

Based on the Tom Big Al Schreiter training: January 2009 Skill # 3: Ice Breakers: Rejection Free Approaching One basic skill everyone needs in this business is to introduce your business to new people,

Providing Quality Customer Service What is Customer Service? For all school district employees to provide the best customer service possible, we must first understand customer service. There are many acceptable

White paper 7 key steps to a great sales pipeline The efficiency of your sales pipeline is the key to your delivery of new business. Take these 7 steps and you are guaranteed to be on the right path to

Seven Things You Must Know Before Hiring a Real Estate Agent Seven Things To Know Before Hiring a Real Estate Agent Copyright All Rights Reserved 1 Introduction Selling a home can be one of the most stressful

TIPS FOR COLLEGE ADMISSIONS INTERVIEWS The most important fact about college admissions interviews is that no two are alike. Much about the interview depends on the school and the particular person (alumni/admissions

The Attorney s Guide to Virtual Receptionists TOOLS & TIPS TO HELP YOUR PRACTICE GROW Introduction Attorney-client relationships are built on trust a process which begins with the very first phone call.

Sales Aptitude report for: Sally Sample Date taken: Thursday, December 20, 2012 11:42 PM For more information or help reading this report call: 555-234-5678 This report is a tool for the interview process

Invitation Scripts Setting an Appointment by Text Messaging (Document 8 of 11) This document explains a simple technique to help you acquire 5 appointments to have a conversation about your business. As

WebRealEstateTools.com Marketing Plan If you do the right thing at the wrong time you get pain Tony Robbins Before you create your marketing plan, you need to have a clear understanding of your niche market

How to Use the Auction Effect to Sell Your House Faster This approach has also been called How to Sell Your House in 24 Hours but you can take a whole weekend! Have you ever noticed that some houses seem

DEVELOPING A SOCIAL MEDIA STRATEGY Creating a social media strategy for your business 2 April 2012 Version 1.0 Contents Contents 2 Introduction 3 Skill Level 3 Video Tutorials 3 Getting Started with Social

Apartment Tool Kit How to Get People to Your Seminars. Copyright 2007-Karen Deis Welcome to the apartment tool kit website and an interview on how to give an awesome 1 st time home buyer seminar and get

Club Accounts. 2011 Question 6. Anyone familiar with Farm Accounts or Service Firms (notes for both topics are back on the webpage you found this on), will have no trouble with Club Accounts. Essentially

The Google Guide to Search Advertising How to make search advertising work for your business Contents Introduction... 2 Google AdWords: What s In It For You?... 2 5 Steps to Success: Setting Up & Maintaining

NETWORKING: WHY, HOW, WHO, and WHEN Professional Development Workshop Series Career Development and Internships Office (CDIO) careers@northpark.edu x5575 1 Up to 80% of jobs these days are found through