Orders will be dispatched within 1 business day of confirming payment.

Tracking number will be provided 1 day after dispatch, to the email address provided on ordering.

Product and workshop booking purchases are final. There will be no returns for change of mind or wrong product selections.

Returns only on unused product that is damaged in transit as noted on receipt of parcel, or is clearly defective. Requests to return must be reported within 48 hours of receipt and agreed with Brocante in the Barossa via telephone at (08) 8564 2772 or via email to info@brocante-in-the-barossa.com for authorisation to return. Problems noted outside these conditions or timeframe may not be accepted for return.

Brocante in the Barossa’s Online Shop uses a flat rate shipping by state where delivery address is located. Occasionally small items may be dispatched for less than the flat rate, in which case a PayPal refund for any over charge of shipping costs will be issued, within one day after dispatch.

Brocante in the Barossa will select the best shipping and dispatching method for orders. Usually that will be a courier service, but we reserve the right to select the most suitable option, depending on the order (e.g., the products, weight, volume, and destination). Regret we cannot take any alternate shipping instructions at time of ordering via Online Shop. If you wish to discuss alternate shipping options with us, please ring 08 8564 2772 or email info@brocante-in-the-barossa prior to ordering. (for alternate shipping arrangements we may process your order via PayPal invoice or via telephone order instead, to allow flexibility for the agreed shipping details).

No orders will be dispatched without tracking numbers.

International (outside Australia) shipping is not available via Online Shop. For more information about ordering for shipping outside Australia to a location not already served by an Annie Sloan stockist, please ring 08 8564 2772 or email info@brocante-in-the-barossa.com. Regret we cannot take orders to locations outside Australia that are already served by Annie Sloan stockists. To learn where Annie Sloan stockists are located, please check www.anniesloan.com and follow links for Stockist info. Or ring us at +61 (0)8 8564 2772or email us at info@brocante-in-the-barossa.com to inquire about a particular delivery location outside Australia.

If there any other questions about ordering, or regarding an order that has been placed, please ring us at 08 8564 2772 or emailinfo@brocante-in-the-barossa.com