“God grant me the serenity to accept the things I cannot change, courage to change the things I can, and wisdom to know the difference.”– The Serenity Prayer (Reinhold Niebuhr)

Perhaps you know of someone who considers that most things that happen are caused by chance. Or they seem to accept that whatever significant events occur in their life, it was fate or luck that determined the outcome.

On the other hand, some people clearly believe that they control their own destiny. Their belief is that whatever happens to them is mostly due to the choices they make or the actions they take.

These disparate belief systems represent opposite ends of a continuum that social scientists refer to as Locus of Control. A person’s Locus of Control is where someone places the primary causation of events in his life. Those who believe their life is largely controlled by outside forces (externals) are on one end of the spectrum. Those who believe they control their own lives (internals) are on the other end of the spectrum.

Locus of Control is a psychological construct. This simply means that it is an instrument that can be used to describe a group of attitudes or behaviors.

Julian Rotter is credited with introducing the concept of Locus of Control. He based much of his research on the work of Albert Bandura, who developed social learning theory. In his seminal paper published in 1966, Rotter explains that people can interpret events as being either a result of one’s own actions or external factors. Rotter developed a scale to assess whether a person has a tendency to think that situations and events are under their own control (internal influences) or under the control of someone or something beyond their control (external influences).

Listed below are a few of the paired statements from the original Rotter Internal-External Locus of Control Scale:

1a. Becoming a success is a matter of hard work; luck has little or nothing to do with it.1b. Getting a good job depends mainly on being in the right place at the right time.

2a. Many of the unhappy things in people’s lives are partly due to bad luck.2b. People’s misfortunes result from the mistakes they make.

3a. One of the major reasons why we have wars is because people don’t take enough interest in politics.3b. There will always be wars, no matter how hard people try to prevent them.

5a. Many times I feel that I have little influence over the things that happen to me.5b. It is impossible for me to believe that chance or luck plays an important role in my life.

4a. In the long run, people get the respect they deserve in this world.4b. An individual’s worth often passes unrecognized no matter how hard he tries.

Since Rotter’s original work, many other researchers have studied Locus of Control, often seeking to determine if it can be used to predict outcomes in more targeted domains. Here are a few examples of Locus of Control scales that were developed for specific purposes:

• The Multidimensional Health Locus of Control Scale is used to assess an individual’s belief in what influences their health.• The Drinking Locus of Control Scale is focused on alcoholics and those who regularly consume alcohol to assess whether the person believes they can control their drinking.• The Headache Specific Locus of Control Scale targets chronic headache sufferers and whether they seek treatment or not.• The Parental Health Belief Scales are used to assess the extent to which a parent believes they have control over their child’s health.• The Economic Locus of Control Scale is used to assess an individual’s belief in how much control they have over the work and money-related aspects of their lives.• The Traffic Locus of Control Scale was developed to investigate possible links between driver Locus of Control and risky or unsafe driving behavior.

John Jones and Lisa Wuebker co-developed the Safety Locus of Control Scale. Let’s describe some of their research and summarize the important findings. Continue Reading

“The toolbox topic for today is chemical safety,” the supervisor said as he looked down at the information sheet he was holding. “The first group of chemicals we will review are known as acids. Strong acids have a pH that is significantly less than 7. Some examples include…”

With this introduction, the warehouse crew in the room immediately tuned out. Some looked at the ceiling. Some stared at their shoes. Some even took a quick peek at their cell phones.

Too often, we view safety conversations as simply something that has to be done. We know these conversations are a responsibility of any leader. However, when we talk with employees about safety, our conversations are often reactive and seldom well-planned.

If a safety meeting is conducted where the primary goal of the leader is to “check the box” for a required training, the response is predictable. When employees realize the objective, there is no engagement. Most attendees stare blankly or watch the clock. Group meetings such as these should not even be considered as “conversations.” They have almost no impact in terms of engagement, learning, or mindset.

In this article, we will discuss three essential attributes for proactive safety conversations to have a positive impact. Think of these as the 3 P’sof an effective proactive conversation:

He glanced at the clock on the dashboard of his truck. His son, Travis, was the starting pitcher today for his high school team. Travis had traveled with the rest of his team to the field and he was currently completing the last of his warmup pitches. Greg’s wife was going to meet him at the game which was scheduled to start in five minutes. Yet he was still fifteen minutes away from the ball field.

As Greg’s truck crested a small rise on the two-lane road, he spotted a tractor ahead pulling a cultivator. Greg braked hard and slowed to 20 mph, slamming his hands on the steering wheel in frustration. Another hill loomed in the distance. Greg eased the truck into the other lane numerous times, looking for an opportunity to pass the farm vehicle, which blocked his view. Each time, he retreated behind the tractor as a car approached from the opposite direction and passed by. Finally, Greg saw an opening. Ignoring the double-yellow line, he steered his truck around the lumbering farm equipment and quickly accelerated.

Greg didn’t see the oncoming vehicle. It was obscured by a small rise in the road. The last thing Greg remembered on that fateful day was swerving to the left. He watched in what seemed like slow-motion as fence posts were clipped by his front bumper, each one splintering like a matchstick before disappearing over the roof of the truck. At the end of the fence line stood a large locust tree…

Meanwhile, Travis had pitched several innings and was doing well. That’s why Travis was surprised when his coach came to the mound in the middle of the third inning. The coach asked for the ball and told Travis to go see his mother who was sitting in the stands behind the dugout. She was wiping tears from her cheeks while pressing a cell phone to her ear… Continue Reading

Distractions are everywhere in our world. We can be distracted while driving, while working, or while doing any number of routine tasks. In the work place, incident investigations reveal that tens of thousands of injuries each year occur when people are not focused on the task at hand.

Most everyone recognizes the dangers associated with being distracted while driving a motor vehicle. Distracted driving is a leading contributor to automobile crashes. For example, here are just a few statistics from several organizations dedicated to stopping texting and driving injuries and deaths:

Every year, about 421,000 people are injured in crashes that have involved a driver who was distracted in some way.

Each year, over 330,000 accidents caused by texting while driving lead to severe injuries. This means that over 78% of all distracted drivers are distracted because they have been texting while driving.

1 out of 4 car accidents in the US are caused by texting while driving.

Texting and driving is 6 times more likely to get you in an accident than drunk driving.

It takes an average of three seconds after a driver’s mind is taken off the road for any road accident to occur.

Reading a text message while driving distracts a driver for a minimum of five seconds each time.

The chances of a crash are increased by 23 times when you are texting.

Error Rate and Distraction

A recent Michigan State University study provides supporting evidence that being distracted significantly increases human error (which can result in an accident).

Participants in this study were asked to perform a series of tasks in order, such as identifying with a keystroke whether a letter was closer to the beginning or end of the alphabet. Of course, a certain number of errors were made even without interruptions.

Occasionally the participants were told to input two unrelated letters — which took about 3 seconds — before returning to their task. These slight interruptions led to participants making twice as many mistakes when they returned to their sequencing task.

In addition, there are a number of studies and/or exercises which prove that humans cannot consciously complete more than one task at a time. Indeed, one author has labeled the so-called skill of multi-tasking as “worse than a lie.” No matter how you look at it, being distracted (for any reason) significantly increases the risk of making a mistake and/or being injured.

Unfortunately, we are not only distracted by something in our environment, but simply by the way our minds operate!

Victor has over 20 years experience in the warehouse. You have a few years of experience and were just hired a few weeks ago. Today, you are working as a team, unloading pallets of packaged materials that were delivered from the dock. As both of you approach the first pallet, Victor takes a position directly in front of the strapping that is straining under tension. You see that this puts him in the line of fire. Instinctively, you take a step back when Victor pulls a pair of snips from his pocket to cut the strapping…

Do you speak up? Do you stop him? Are you sure?

Perhaps you would say something. But a surprising number of people in this situation would stay silent. Their thought process would be something like, “Surely he must know how to perform this task safely. He’s done it thousands of times. I’m the rookie here. Who am I to question his experience and job knowledge?”

You may think of peer pressure as overt statements from co-workers. “Look, this is the way things are done around here.” But this is not always the case. In the scenario above, Victor did not have to remind you about his seniority and experience. It was implied and understood.

It takes at least two people to have a conversation. For a conversation to be effective, each person needs to alternatively talk and listen. Unfortunately, some leaders are prone to lecturing, with very little listening. This ineffective communication style isn’t isolated to senior leaders who ascribe to the command-and-control approach to management. It can be seen at all levels of organizations.

The prevalent communication style of managers and supervisors is a barometer of the safety culture. Occasional, one-way safety conversations are telltale signs of a culture of compliance. Frequent, interactive safety conversations are indicative of a culture of commitment.

If the reason you have any safety conversation is to exert control, the approach will be to criticize and seek compliance through correction.

If the reason you have any safety conversation is because you care, the approach will be to coach and seek commitment through collaboration.

One communication model1 suggests that an effective organizational conversation has four attributes: intimacy (building trust and listening), interactivity (promoting discussion), inclusion (collaborating on solutions), and intentionality (sharing a common purpose).

In this article, I introduce a guide for an effective safety conversation – one that starts with caring. This guide incorporates the four attributes of an effective conversation. It also stimulates a conversation that enables coaching and collaboration.

Five-Step Guide for a Safety ConversationTM

The Free Safety Conversation Guide mobile app is the e-version of the popular Pocket Guide for a Safety ConversationTM. This tool guides leaders through a five step process that enables them to facilitate effective proactive and reactive safety conversations.

The PRO version of our popular Safety Conversation Guide gives you the ability to quickly & easily document individual and group safety conversations. It is a subscription-based service that is designed for organizations that want to track these conversations, improve employee engagement, and strengthen their safety culture.