Interested individuals should submit a STD 678, Examination and/or Employment Application to the address listed under “Contact Information”. Please indicate your eligibility and reference the position number/location in the “Job Title” section of the application. The STD. 678 can be accessed through the State Personnel Board’s website at www.spb.ca.gov. Applications will be screened and only the most qualified candidates will be scheduled for an interview. Applications WILL NOT be accepted via e-mail. All hiring methods will be considered.

Will also consider hiring an Assistant Information Systems Analyst.

IF YOU ARE APPLYING FOR MULTIPLE POSITIONS YOU MUST SUBMIT A STATE APPLICATION FOR EACH POSITION.

CSFO/RJD: Under general supervision of the Senior Information Systems Analyst Supervisor, the Associate Information Systems Analyst (AISA) (Specialist) will participate in a wide variety of consultative, analytical, and evaluative assignments for development, procurement, implementation, maintenance, and support of the Institution’s Information Services. The AISA (Specialist) will participate in the modification and enhancement of application programs. Responsibilities will include participation in the analysis of user needs, systems analysis, functional and detailed design, documentation, testing, installation activities, evaluation, user support, and training. The incumbent may also prepare work plans, written reports, and presentations.

This is the associate level and the incumbents at this level are expected to be familiar with generally accepted information technology concepts, practices, methods, and principles. Because of the organization’s complex environment and diverse user population, the incumbents (1) must understand the major computing environments and be familiar with the platforms commonly used in each setting, (2) must possess the ability to utilize the reporting relationships, chain of command, etc. in securing the resources necessary to complete one’s assignments and independently solve a wide array of business problems, (3) must possess familiarity with general security concerns and common procedures for data back-up and recovery, and (4) must possess a solid understanding of the business enterprise of the organization, including an appreciation for the salient political and regulatory issues faced by its management.

Specific responsibilities include the following:

45% User Support: Support application system users as requested. Provide help desk support by resolving the more routine problems. Support customers experiencing network problems of routine nature. Support customers experiencing hardware problems of routine nature. Conducts root cause analysis to implement or recommend implementation of solutions to customer reported or production problems. Analyze and create new incident control/problem management procedures. Break/Fix and/or Train users as needed, typically over the telephone, (Desk Top Support). Visit user offices and view their operations to better understand user constraints and needs. Prepare ad-hoc reports.