Job Seekers

Customer Experience Analyst

Job Type :
Direct

Reference Code :
TAM

Hours :
Full Time

Travel :
No

Relocation :
No

Industry :
Manufacturing

Job Description :

Job Description

Candidate's responsibilities include developing an analytical and logical evaluation of our programming development. This will be achieved by working closely with the CSS software engineers, other team members and our customer accounts. Provide comprehensive solutions to customer challenges, and become a subject matter expert within our market and with our business relationships.

Candidate must demonstrate comfort with working directly with other team members and software engineers for advice and assistance as needed. Additionally, strong problem solving, investigative, analytical, debugging, and technical skills are required. When resolving issues, in addition to tracking down the problem, the ability to develop a solution, outline a fix, test and document results is required. Candidate will work as an interface to the outside sales and in-house engineering teams to assure CSS is meeting and exceeding product expectations. A successful candidate will possess strong communication skills, attention to detail, good business sense, a positive attitude, and plenty of initiative.

Results driven - An energetic, resourceful and hands-on individual with a strong service orientation, who commits himself/herself fully to the job, and is dedicated to developing and delivering outstanding work.