The NV14 holds 14.4 kWh (kilowatt-hours) and can charge/discharge at a rate of 7.68kW.

Will NV14 work with my existing solar panel system?

Most systems can be seamlessly retrofitted, though some older solar configurations may require additional equipment to bring the solar panel system up to current fire and building codes.

How often can I use it?

The NV14 is designed for daily cycling of energy. Typically, customers will charge the battery from solar during the day and discharge from the battery in the afternoon/evening when solar isn’t producing and the utility is charging peak pricing for electricity.

Can I charge it from the grid?

The NV14 is programmed to be able to charge from the grid/solar or charge from solar only. Utility regulations may limit your battery’s grids activity to prevent “rate arbitrage” (buying power from the utility when it is cheapest to sell back when rates are higher). This may change as more energy storage is installed and the utility companies figure out a better method to track sourcing of stored energy

Where is it made?

The NV14 is designed and assembled by our engineering team in San Diego, CA, USA. While some components are sourced from overseas, the product assembly and quality testing occur in America.

What is the NV14’s battery chemistry?

The NV14 uses Lithium Iron Phosphate (LiFe(PO4) or LFP).

Why Lithium Iron Phosphate?

Lithium Iron Phosphate is considered a much safer battery chemistry with a longer lifespan than what is used in conventional home energy storage systems that use other forms of Lithium-ion chemistry (typically Li-NMC or Li-NCA). These other chemistries are often used because they are cheaper or because the competitive energy storage manufacturers also use them in other products (such as Electric Vehicles). Lithium-ion NMC and NCA batteries have the possibility of “thermal runaway”, which can create an inextinguishable fire if a cell is punctured or if moisture interacts with the chemistry.

What’s the total cost of NV14?

Total cost to install a NV14 depends on your solar configuration. We’ll connect you with a certified NeoVolta partner-installer to get an exact quote for your installation. If you’re installing it with a new solar installation, you can utilize the built-in inverter to convert power from your solar panel system, which will offset some of your solar cost versus the cost of a solar-only system. The cost of retrofitting the NV14 to a currently installed solar panel system also depends on your solar configuration. Some systems may require additional equipment to meet new building/fire code.

Energy Storage

Why do I need a battery?

It minimizes reliance on high-cost utility electricity by storing solar energy during the day to use at night, when rates are most expensive. Home energy storage protects your solar investment by maximizing use of your own solar-produced power. It can also provide the freedom and security of reliable power in a grid outage.

How does home energy storage work?

Energy produced by your solar panel system during the day charges the battery, which stores it for you to use later. For daily battery cycling, nighttime is typically when electricity rates are most expensive. For emergency backup purposes, the system will provide your home with secure power independence from the grid, and in some cases keep your solar panel system operational and producing electricity.

How much will I save?

Savings can vary greatly depending on when you use energy, how much energy you use, utility pricing, and the leveled cost of energy (LCOE) from your solar panel system. LCOE is a calculation based on the cost of your solar panel system and how much electricity it will produce during the warrantied life of the system.

Example: if your utility’s peak pricing is $0.60/kWh and your LCOE is $0.10/kWh, then every kilowatt-hour stored from your solar and used during peak times will save you $0.50/kWh. If you’re cycling (charging/discharging) 88% of battery capacity daily, you’ll save more than $6/day compared to utility peak pricing.

How much energy storage do I need?

Battery capacity will depend on your energy use habits and goals for installing energy storage. Typical home energy storage systems range from 5kW-15kW of storage, with room to expand further. High energy consumers and those looking for extended grid independence may require additional storage capacity.

Is energy storage safe for my house?

As a permitted addition to your home, energy storage systems must be certified and get approval from federal and state authorities as well as the utility company. While they are considered safe, some systems are safer than others, depending on what battery chemistry they use. Li-ion batteries containing cobalt have the possibility of “thermal runaway,” which can cause severe fire. Lithium Iron Phosphate batteries, like what’s inside the NV14, are cobalt-free, and will not experience “thermal runaway.”

Installation

Will the NV14 work with my existing solar panel system?

Most systems can be seamlessly retrofitted, though some older solar configurations may require additional equipment to bring the solar panel system up to current fire and building codes.

Can I install a battery only (without solar)?

No. The battery must be connected to a solar, wind, or generator system.

How is the NV14 connected?

Your solar panel system connects to the NV14 through your existing inverter or can use the NV14’s built-in inverter to convert your solar energy to AC power. The NV14 connects to your main service panel.

Where can I install it?

The NV14 is designed for indoor or outdoor installation. Common locations are inside the garage or outside by the main service panel.

What additional equipment do I need?

A critical load panel is always required for secure power during grid outages. Some older PV systems may require a DC disconnect retrofit to meet current code requirements. Required equipment may vary based on your solar panel system and local jurisdiction.

What is a critical load panel?

A critical load panel is a subpanel connected directly to the NV14 that will continue to operate in the event of a grid outage. Rather than backing up the entire house, which can drain your battery too quickly, the “secure power circuits” are intended to protect vital functionality and basic comforts for your home. Typically, 4-8 circuits are backed up through your critical load panel, allowing you to maintain power for things like lighting, refrigeration, communications, security, medical equipment, etc.

Select an Installer

When can I get it installed?

The NV14 is installing now! Depending on your partner-installer’s availability, if you order today, you could have your battery installed within the next 4 – 8 weeks.

Who will install it for me?

NeoVolta has a network of certified partner-installers who are trained to install and set-up the NV14. We’ll connect you with a partner-installer in your area.

How long does installation take?

The installation itself takes less than a day. The total project time will be a bit longer, as this type of project requires plans, permits, and inspection. Your partner-installer will be able to give you a timeline for your specific project, but the NV14 is currently available and installing now. There is no delay for manufacturing, as with some other conventional home energy storage systems.

Can I select a contractor myself? Can my previous solar installer do it for me?

Yes, as long as that contractor is a certified partner-installer. If you’re interested in having your original solar installer handle the installation of your NV14, have them contact NeoVolta to register and get trained.

Can I install it myself?

No. Only NeoVolta trained and certified installers are allowed to install our home energy storage battery.

Federal Tax Credit

Is it eligible for the federal tax credit?

The IRS has provided guidance that energy storage is a component of your solar panel system (when charged 100% from your solar panel system), and therefore eligible for the federal tax credit. Talk to your tax advisor to confirm the details of your tax credit eligibility.

How much is the tax credit?

Qualified tax payers receive 30% of the total installed cost (equipment + installation) in the form of a tax credit. Talk to your tax advisor to confirm the details of your eligibility.

California Rebate

What is the SGIP rebate?

Under SB700, the state of California has allocated $830 million to incentivize self energy storage.

The program provides rebates to customers for installing home energy storage systems, which allow solar power to be used all hours of the day. This addresses the solar energy “duck curve”: overproduction of solar energy during the day and underproduction at night when electricity rates are most expensive.

By supporting and incentivizing the development of energy storage technologies, SB700 will reduce the costs for energy storage, just as other previous rebate programs did for solar power.

NV14 is rebate eligible.

Is it eligible for the SGIP rebate?

Yes, the NV14 is eligible for the California rebate.

The State of California has allocated $830 million to incentivize self energy storage. The program reduces the costs for energy storage in the form of a rebate just as other previous rebate programs did for solar power.

Rebate availability and $/Wh credit amounts are specific to your local utility provider. Current rebate pricing for you utility can be found under “Small Residential Storage” on https://www.selfgenca.com/home/program_metrics/.

Please note SDG&E is included under CSE.

The NV14 qualifies for 13,896 Watt hour credits under the incentive program and can be estimated by the following equation.

(SGIP Rebate) = 13,896 x (Utility Specific $/Wh)

Rebates are subject to availability and cannot be guaranteed.

How much of a rebate do I get?

The State of California has allocated $830 million to incentivize self energy storage. The program reduces the costs for energy storage in the form of a rebate just as other previous rebate programs did for solar power.

Rebate availability and credit amounts are specific to your local utility provider. Current rebate pricing for your utility can be found under “Small Residential Storage” on https://www.selfgenca.com/home/program_metrics/.

Please note that SDG&E is included under CSE.

The NV14 qualifies for 13,896 Watt hour credits under the incentive program, and the rebate can be estimated by the following equation:

SGIP Rebate = 13,896 x (Utility Specific $/Wh)

Rebates are subject to availability and cannot be guaranteed.

Blackout Protection

Does it provide backup power in a grid outage?

Yes. In a grid outage, the NV14 automatically detects a decrease in power from the utility and switches to “grid-independent” mode, allowing your home to stay powered and your solar panel system to keep producing energy. You’ll be able to use your protected backup circuits as you normally would. During the day when the sun is shining, your solar panel system will continue to function and charge the battery for multi-day outage scenarios. Once the grid restores electricity, the NV14 automatically detects a stable power supply and switches back to “grid-interactive” mode, providing you with seamless backup power throughout the outage.

Will the battery automatically turn on in the event of a blackout?

The NV14 provides seamless backup capabilities to power your secure circuits located in your critical load subpanel. Your solar panel system will be able to continue to generate power (unlike solar-only systems), and a backup generator can be incorporated to provide another source of grid-independent electricity. Once the grid comes back online, the NV14 automatically detects stable power and switches back to grid-interactive mode.

Does my solar still work when the utility has an outage?

Grid-tied solar energy systems without batteries are dependent on the grid. When a grid outage occurs, your solar panel system deenergizes and stops producing power… even when the sun is shining. SOLAR + STORAGE allows you to automatically disconnect from the grid and power your home using stored energy and solar from your system until the grid comes back online.

How long will my battery keep me powered during a blackout?

When paired with solar panels, an energy storage system can power your home infinitely provided depth of discharge maximum is not exceeded daily. Though you may be somewhat limited on how much energy you can consume or which household amenities you can enjoy, as long as the sun is shining, you can power your life.

What can I back up when the grid goes down?

This depends on how long you want your back-up battery power to last. Typical home energy storage systems allow you to back up important functions like lighting, refrigeration, communications, and security. You can back-up high energy users like air-conditioning, oven, and pool pumps, but this will deplete the battery much faster.

If my internet provider is down during a blackout will my system work?

Yes

Will remote monitoring work if the grid is out?

Yes, provided your internet provider is not affected by the blackout

WiFi

Do I have to connect my system to the internet?

No. However, we strongly recommend connecting your system to the internet, which will allow 24/7 remote monitoring of your system. This will also allow you to receive critical firmware updates that may affect your warranty or eligibility for the California SGIP rebate.

Can I connect my battery to WiFi?

Yes

If my internet provider is down during a blackout will my system work?

Yes

Will remote monitoring work if the grid is out?

Yes, provided your internet provider is not affected by the blackout

Financing

Is financing available?

There are a variety of $0 down financing options available for residential renewable energy projects, including solar + storage or storage only. We’ll connect you with a certified NeoVolta dealer/installer who can discuss financing details with you.

The NV14 does not require additional maintenance once it has been installed and initialized by your certified partner-installer. NeoVolta may remotely update firmware or programming to ensure optimal performance of your battery based on your utility’s rate structures. We recommend that your installer conduct a service call at the 4-year mark to ensure optimal performance.

Utility Rate Protection

What is Time-of-Use?

Time-of-use is a rate plan in which rates vary according to the time of day, season, and day type (weekday or weekend/holiday). Higher rates are charged during the peak demand hours and lower rates during off-peak (low) demand hours. Rates are also typically higher in summer months than in winter months. This rate structure provides price signals to encourage energy users to shift energy use from peak hours to off-peak hours.

Will my rate structure change?

Currently, adding home energy storage to your solar panel system should not change your rate structure. Utilities and the California Public Utilities Commission (CPUC) are still figuring out how to accommodate residential battery systems, so while regulations may change in the future, there is currently little/no difference in your rate structure or compensation through Net Metering.

Do I lose Net Metering?

Currently, Net Metering is still available to all residential customers who go solar in California. The utilities and CPUC are planning to revise Net Metering for future solar energy systems connected to the grid, however, that does not affect 20-year grandfathering for systems currently installed. As of now, home energy storage systems do not alter your Net Metering agreement.

How long will my battery keep me powered during a blackout?

When paired with solar panels, an energy storage system can power your home infinitely provided depth of discharge maximum is not exceeded daily. Though you may be somewhat limited on how much energy you can consume or which household amenities you can enjoy, as long as the sun is shining, you can power your life.

What can I back up when the grid goes down?

This depends on how long you want your back-up battery power to last. Typical home energy storage systems allow you to back up important functions like lighting, refrigeration, communications, and security. You can back-up high energy users like air-conditioning, oven, pool pumps, but will deplete the battery much faster.

Will my WiFi work in a blackout with my battery powering the home?

It depends on what kind of equipment you have for your internet connection and the circumstances of the utility grid outage that caused the blackout. In common grid outage scenarios, as long as your internet service provider’s equipment is powered, you’ll be able to connect. Communications circuits within the home, including computers, routers, and modems, are considered a critical load and are protected with seamless, secure power from the energy storage system.

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NeoVolta NV14 Limited Warranty

NeoVolta Inc. (hereinafter referred to as the “Manufacturer”) provides the end customer (hereinafter referred to as the “Customer” or “you”) with a non-transferable warranty for the NV14 and/or NV24 that it will materially meet the warranty of performance below for ten-years following installation date.

This Limited Warranty is subject to several important exclusions and limitations, which are set out in detail below. It also includes a mandatory arbitration provision and waiver of your right to request a jury trial or make a claim through a class action, which you should read carefully.

Warranty of performance

1. Manufacturer warrants that the NV14, with 7,680W inverter comes with a full 10-year warranty.

2. Manufacturer warrants that the NV14 (14.4 kWh) and the NV24 (24.0 kWh) battery systems come with full warranty for five years or 2000 cycles. The battery system will retain at least 80% of Nominal Battery Energy 14.4 kilo Watt hours (kWh) for 7 years after the date of installation and at least 70% of Nominal Energy 14.4 kWh for 10 years after installation, under proper conditions of the use during the Ten-Year Limited Warranty, not to exceed 4,000 cycles. The term “Nominal Energy” herein means the initially rated capacity of the NV14 (14.4 kWh) and/or NV24 (24.0 kWh). The warranty is contingent on the following:

(i) The ambient temperature during the operation of the NV14 must not exceed 130º Fahrenheit or below 0º Fahrenheit (see viiii);

(ii) Not exposed to temperatures below -4º Fahrenheit or in excess of 140º Fahrenheit;

(iii) Batteries will not be considered defective unless it fails to deliver 80% of nominal capacity < 140º Fahrenheit for 7 years after the date of installation and at least 70% of Nominal Energy 14.4 kWh for 10 years after installation, under proper conditions of the use during the Ten-Year Limited Warranty period;

(iv) Battery management parameters must use the default value which has already preset in the Battery Management System (BMS) by manufacturer according to technical manual before delivery;

(v) Each battery must be installed, charged, discharged, stored and serviced in accordance with the NeoVolta NV14 and/or NV24 User Manual and Installation Manual (provided by installer).

(vi) Customer agrees that the Manufacturer’s representative shall have access to the NV14 furnished hereunder for purpose of inspection at reasonable hours and intervals.

(vii) The limited warranty is rendered void if the NV14 and/or NV24 is opened, installed, or adjusted by anyone other than a NeoVolta Inc. authorized representative.

(viii) The limited warranty is rendered void if the NV14 and/or NV24 becomes unserviceable due to fire, wreckage, freezing, neglect, abuse, or any act of God, the use of battery additions, if the battery has been serviced by some entity other that an authorized Manufacturer service representative, or if inverter settings are changed from manufacturer presets unless authorized by NeoVolta.

(viiii) The limited warranty is reduced to five years if installed in an exterior location where batteries may be exposed to temperatures above 130º Fahrenheit or below 0º Fahrenheit.

Remedies

If your NV14 and/or NV24 fails to comply with the above Limited Warranty, as your sole remedy, Manufacturer will, in its sole discretion, either repair your NV14 (using new or refurbished parts), replace your NV14 and/or NV24 with an equivalent product (new or refurbished), or refund you the market price of an equivalent product at the time of the warranty claim. If your NV14 and/or NV24 is repaired or replaced under this Limited Warranty, the remainder of the original warranty period will apply to the repaired or replacement product. Under no circumstances will the original warranty period be extended because of NV14 and/or NV24 being repaired or replaced.

What Products are Covered?

This Limited Warranty applies to NeoVolta NV14 and/or NV24 that (1) was purchased from NeoVolta or a NeoVolta Authorized Dealer in the United States of America. Please contact NeoVolta Inc. if you have any concerns regarding whether you purchased your NV14 and/or NV24 from a NeoVolta Authorized Reseller.

Limitations and Disclaimer

THIS LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTY MADE IN CONNECTION WITH YOUR NV14 and/or NV24. Any other warranties, remedies and conditions, whether oral, written, statutory, express or implied (including any warranties of merchantability and fitness for purpose, and any warranties against latent or hidden defects) are expressly disclaimed. If such warranties cannot be disclaimed, NeoVolta limits the duration of and remedies for such warranties to the durations and remedies described in this Limited Warranty.

Relationship with Applicable Law

This Limited Warranty gives you specific legal rights. You may also have other legal rights, which vary from state to state. For example, some states do not allow limitations on how long an implied warranty lasts, meaning the limitations in the “Limitations and Disclaimer” section above may not apply to you. The terms of this Limited Warranty will apply to the extent permitted by applicable law. For a full description of your legal rights you should refer to the laws applicable in your jurisdiction.

General Exclusions

This Limited Warranty does not apply to any defect resulting from any of the following, each of which may result in your Limited Warranty being voided: (i) abuse, misuse or negligence, (ii) accidents or force majeure events, including but not limited to lightning, flood, earthquake, fire, extreme heat or cold weather, or other events outside the reasonable control of NeoVolta; (iii) storage, installation, commissioning, modification or repair of your NV14 and/or NV24, or opening of the external casing of your NV14 and/or NV24, that is performed by anyone other than NeoVolta or a NeoVolta-certified Dealer; (iv) failure to operate or maintain your NV14 and/or NV24 in accordance with the Installation Manual and User Manual; (v) any attempt to modify your NV14 and/or NV24, whether by physical means, programming or otherwise, without the express written consent of NeoVolta; (vi) exposure to standing water, excess water or irrigation system watering; or (vii) removal and reinstallation of your NV14 and/or NV24 at a location other than the original installation location, without the express written consent of NeoVolta. In addition, this Limited Warranty does not cover: (a) normal degradation of your NV14’s and/or NV24s energy capacity over time; (b) normal wear and tear or deterioration, or superficial defects, dents or marks that do not impact the performance of your NV14 and/or NV24; (c) noise or vibration that is not excessive or uncharacteristic and does not impact your NV14’s and/or NV24s performance; (d) damage or deterioration that occurs after the expiration or voiding of the warranty period; or (e) theft of your NV14 and/or NV24 or any of its components.

Exclusion for Failure to Connect to the Internet or Failure to Register your NV14

In order to provide this Limited Warranty, NeoVolta requires the ability to update your NV14 and/or NV24 through remote firmware upgrades and for you to register your NV14 and/or NV24 with NeoVolta. Installation of remote upgrades may interrupt the operation of your NV14 and/or NV24 for a short period. By installing your NV14 and/or NV24 and connecting it to the internet, you consent to NeoVolta updating your NV14 and/or NV24 through these remote upgrades from time to time, without further notice to you. We highly recommend using complicated passwords containing at least eight digits, from the character type to increase the password complexity, such as the inclusion of uppercase and lowercase letters, numbers and special characters with regular update/change of password to increase safe private operations. If your NV14 and/or NV24 is not connected to the internet for an extended period, or has not been registered with NeoVolta, we may not be able to provide important remote firmware upgrades. If WiFi is not available at your location, contact your installer for other connection devices such as cellular or CAT5. Lack of communications void your Limited Warranty. Even if we can’t honor your full ten-year Limited Warranty for the above reasons, we will always honor your Limited Warranty for at least four years following the date your NV14 was installed for the first time. Register your NV14 and/or NV24 with NeoVolta at the website identified below.

Your NV14 and/or NV24 needs to be serviced periodically by an authorized installer or technician in accordance with the User Manual or as directed by NeoVolta. At a minimum, the NV14 and/or NV24 must be serviced four years from date of installation to ensure proper functioning. Please see www.neovolta.com/service for service notices. Failure to properly service your NV14 and/or NV24 by authorized technicians in accordance with the User Manual or noticed service requirements, will void your Limited Warranty.

Modifications and Waivers

No person or entity, including a NeoVolta employee or authorized representative, can modify or waive any part of this Limited Warranty. NeoVolta may occasionally offer to pay some or all of the cost of certain repairs that are not covered by this Limited Warranty, either for specific NV14 and/or NV24 models or on an ad hoc, case-by-case basis. NeoVolta reserves the right to do the above at any time without incurring any obligation to make a similar payment to other NV14 and/or NV24 owners.

Limitation of Liability

NEOVOLTA SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THIS LIMITED WARRANTY, REGARDLESS OF THE FORM OF ACTION AND REGARDLESS OF WHETHER NEOVOLTA HAS BEEN INFORMED OF, OR OTHERWISE MIGHT HAVE ANTICIPATED, THE POSSIBILITY OF SUCH DAMAGES. NEOVOLTA’S LIABILITY ARISING OUT OF A CLAIM UNDER THIS LIMITED WARRANTY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR YOUR NV14 AND/OR NV24, EXCLUDING INSTALLATION COSTS. SOME STATES DO NOT ALLOW, OR RESTRICT, THE EXCLUSION OR LIMITATION OF DAMAGES, INCLUDING INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU, OR MAY ONLY APPLY TO A LIMITED EXTENT.

Limitation on Use

YOUR NV14 IS NOT INTENDED FOR USE AS A PRIMARY OR BACK-UP POWER SOURCE FOR LIFE-SUPPORT SYSTEMS, OTHER MEDICAL EQUIPMENT, OR ANY OTHER USE WHERE PRODUCT FAILURE COULD LEAD TO INJURY TO PERSONS OR LOSS OF LIFE OR CATASTROPHIC PROPERTY DAMAGE. NEOVOLTA DISCLAIMS ANY AND ALL LIABILITY ARISING OUT OF ANY SUCH USE OF YOUR NV14. FURTHER, NEOVOLTA RESERVES THE RIGHT TO REFUSE TO SERVICE ANY NV14 AND/OR NV24 USED FOR THESE PURPOSES AND DISCLAIMS ANY AND ALL LIABILITY ARISING OUT OF NEOVOLTA’S SERVICE OR REFUSAL TO SERVICE YOUR NV14 AND/OR NV24 IN SUCH CIRCUMSTANCES.

Governing Law

This Limited Warranty shall be governed by the internal substantive laws of the State of California, without respect to its conflict of laws principles. The parties acknowledge that this Limited Warranty may evidence a transaction involving interstate commerce. Notwithstanding the preceding sentences with respect to the substantive law, any arbitration conducted pursuant to the terms of this Limited Warranty shall be governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16). The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. You agree to submit to the personal jurisdiction of the

federal and state courts located in San Diego County, California for any actions for which we retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of our copyrights, trademarks, trade secrets, patents, or other intellectual property or proprietary rights, as set forth in the Arbitration provision below, including any provisional relief required to prevent irreparable harm. You agree that San Diego County, California is the proper forum for any appeals of an arbitration award or for trial court proceedings if the arbitration provision below is found to be unenforceable.

Arbitration

READ THIS SECTION CAREFULLY BECAUSE IT REQUIRES THE PARTIES TO ARBITRATE THEIR DISPUTES AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM NEOVOLTA. For any dispute with NeoVolta in connection with this Limited Warranty, you agree to first contact us at the email address identified below and attempt to resolve the dispute with us informally. If the dispute has not been resolved after 60 days, we each agree to resolve such dispute through binding arbitration under the Optional Expedited Arbitration Procedures then in effect for the Judicial Arbitration and Mediation Services (“JAMS”). JAMS may be contacted at www.jamsadr.com. The existence, content and result of the arbitration shall be held in confidence by all participants. The arbitration will be conducted by a single arbitrator selected by agreement of the Parties or, failing such agreement, appointed in accordance with the JAMS rules. The arbitration shall be conducted in English and in San Diego, California. If you are using your NV14 for commercial purposes, each Party will bear its own expenses in the arbitration and will share equally the costs of the arbitration; provided, however, that the arbitrator may, in their discretion, award reasonable costs and fees to the prevailing Party. If you are an individual using your NV14 for non-commercial purposes: (i) JAMS may require you to pay a fee for the initiation of your case, unless you apply for and successfully obtain a fee waiver from JAMS; (ii) the award rendered by the arbitrator may include your costs of arbitration, your reasonable attorney's fees, and your reasonable costs for expert and other witnesses; and (iii) you may sue in a small claims court of competent jurisdiction without first engaging in arbitration, but this does not absolve you of your commitment to engage in the informal dispute resolution process. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Nothing in this Section shall be deemed as preventing NeoVolta from seeking injunctive or other equitable relief from the courts as necessary to prevent the actual or threatened infringement, misappropriation, or violation of our data security, intellectual property rights or other proprietary rights.

Class Action/Jury Trial Waiver

WITH RESPECT TO ALL PERSONS AND ENTITIES, REGARDLESS OF WHETHER THEY HAVE OBTAINED OR USED THE PRODUCT FOR PERSONAL, COMMERCIAL OR OTHER PURPOSES, ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR OTHER REPRESENTATIVE PROCEEDING. THIS WAIVER APPLIES TO CLASS ARBITRATION, AND, UNLESS WE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS. YOU AGREE THAT YOU AND NEOVOLTA ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND.

Claims Process

To make a claim under this Limited Warranty, please contact the NeoVolta Authorized Installer/Dealer who sold you your NV14 and/or NV24. If you are unable to contact the NeoVolta Authorized Installer/Dealer who sold you your NV14 and/or NV24, you should contact NeoVolta at the address, email address or telephone numbers identified below. For a warranty claim to be processed, it must include: (i) proof of the original purchase of your NV14, (ii) a description of the alleged defect(s), and (iii) your NV14’s and/or NV24s serial number and original installation date. Prior to returning any Product to NeoVolta, an RMA (Return Merchandise Authorization) number is required that can be obtained from your Installer/Dealer.