No one has responded to this discussion for at least a year, so this information may be out of date. If you're looking for information about this topic, please search for a more recent discussion or post a new question.

Cannot create a new doc with Office Word Web App - Sharepoint

When tryng to create a new Word doc online in Sharepoint I get the error - The document cannot be created. The required app may not be installed properly, or the template for this document library cannot be opened.

All other web apps work fine and Word (on the web) will open existing documents. It just refuses to create new ones.

Do you know if you have a template set up for Word docs? You can check in any library's settings and look for "content types". SPO needs a template to create a doc and for some odd reason default templates weren't included in E plans.

Thanks for the feedback.

You have posted to a forum that requires a moderator to approve posts before they are publicly available.

I do not see what you are seeing. I can get to Site Libraries and Lists but there is no Customize Library link. What I see is links to Customize “Documents”, Customize “Posts”, Customize “Site Assets” and Customize “Site pages”

Thanks for the feedback.

You have posted to a forum that requires a moderator to approve posts before they are publicly available.

Think I may have cracked it, but it was not easy. One thing - even though I am logged in it asks me to log in again when I create a new document. Also creating opens the Word, Excel etc desktop app and not the web based varient. Is there a reason for this?

Thanks for the feedback.

You have posted to a forum that requires a moderator to approve posts before they are publicly available.