Baggage discrepancies

Unit 208

Baggage discrepancies

Unit 208

Diffrent types of baggage descrepancies

A baggage -handling system had three main jobs: moving the bag from the check-inn area to the depature gate, moving the bags from one gate to another during the transfers, and also moving bags from the arrival gate to the baggage-claim area, but this sometimes dosent happen and there are descrepancies and procedures that then need to be followed.

Missing Bag (AHL)

Whenever a baggage is found without an owner, normally because it has been loaded on board a diffrent flight than the passenger it belongs to. it can be registered as an on-hand baggage.

If PAX discover the baggage claim area their baggage is missing, they immediatley go to the baggage service office in the customs hall of the airport.

PAX are required to fill out a property irregularity report (PIR) within 5 days of arrival.

Pilfered Bag

If a customers baggage has been pilfered they go to the baggage desk in the baggage hall and advise staff who would carry out an investigation. The details would be checked into world tracer showing the missing iteams and the value and age of the iteams. Staff will issue a report for the customer to claimand they are advised to claim on their insurance (PIR).

Damaged Bag

Some luggage can end up in scratches, marks and dents however airlines are not responsible for this. Customers can claim on their insurance (PIR). If the customers luggage is badly damaged you could offer them a replacment from current stock.

Missing Bag (AHL)

Whenever a baggage is found without an owner, normally because it has been loaded on board a diffrent flight than the passenger it belongs to. it can be registered as an on-hand baggage.

If PAX discover the baggage claim area their baggage is missing, they immediatley go to the baggage service office in the customs hall of the airport.

PAX are required to fill out a property irregularity report (PIR) within 5 days of arrival.

Pilfered Bag

If a customers baggage has been pilfered they go to the baggage desk in the baggage hall and advise staff who would carry out an investigation. The details would be checked into world tracer showing the missing iteams and the value and age of the iteams. Staff will issue a report for the customer to claimand they are advised to claim on their insurance (PIR).

Damaged Bag

Some luggage can end up in scratches, marks and dents however airlines are not responsible for this. Customers can claim on their insurance (PIR). If the customers luggage is badly damaged you could offer them a replacment from current stock.

On Hand Baggage

You would have to check if AHL exists with the bag tag and the name on the bag. Staff member would check the customers booking for any contact details to be ableto foward the bag onto the customer.