Pro-rated warranties reference the cost of parts covered by Palliser® in the event of a claim. On a five (5) year pro-rated warranty, Palliser will cover 100% of the cost of
parts and labor in year one (1). Palliser will cover 80% of the cost of parts only in year two (2), 60% of the cost of parts only in year three (3), 40% of the cost of parts only in year four (4) and 20% of the cost of parts only in year five (5). In each case, with the exception of the first year, the original retail consumer will be responsible to pay the balance of the cost of parts.

MAKING A CLAIM
To make a warranty claim or to inquire about concerns with your Palliser product,
please contact the authorized Palliser retailer from where the original purchase was
made.

When making a claim under this warranty, proof of purchase with the original bill of
sale and the product serial number are required. Should these not be available,
Palliser reserves the right to deny claim. Palliser reserves the right to request photo
verification and/or the return of defective parts to its factory.

PARTS WARRANTY – COVERAGE AND LIMITATIONS

Cover Material

The Palliser warranty does not cover any damages due to improper use, excessive soiling, improper or unapproved cleaning methods (see Product Care for details), chemical treatments, exposure to direct sunlight or colour fading. These instances will void the warranty.

Leather – Five (5) year pro-rated warranty

The Palliser warranty covers against seam slippage, tearing, splitting, cracking and
dye transfers from the product. Leather is a natural material and, as such, each hide
reflects its own characteristics. On average, four to five hides are used on most
Palliser sofas.

Variations in shade, grain, texture, patterns of original hair follicles, healed scars, brands,neck growth marks, nicks, scratches and wrinkles are a characteristic of leather and arenot considered defects.

Bonded Leather – One (1) year warrantyVinyl and Fabric – One (1) year warranty

The Palliser warranty covers against seam slippage, fraying or dye transfers from the product.

The Palliser warranty does not cover tearing, pilling, shrinking or fibre migration. Flattening of nap on velvet or high pile chenille and microfibre are inherent characteristics of soft plush fabric, and are in no way considered manufacturer’s defects.

Frames, Springs or Webbing – Ten (10) year warranty
Wood frames, springs, coils or webbing carry a ten (10) year warranty against
breakage. Springs, coils or webbing are covered for breakage due to metal fatigue or
pulling loose from wood frames. Metal frames are warranted against breakage for a
period of two (2) years under normal household use.

Seat Cushion Foam and Fibre-filled Components – Five (5) year pro-rated
warranty
Seat cushions are warranted against collapsing. All cushions will soften with use and
will conform to the shape of the user. This softening is considered normal wear and
is in no way considered a manufacturer’s defect. Fibre-filled seat cushion tops, backs
and arms will flatten with prolonged use. This is inherent to the design of fibre-filled
and fibre-wrapped products. Regular fluffing will prevent internal fibres from mattingand help to prolong the vibrancy of these products.

Electronic Components – One (1) year warranty
Electronics are warranted against manufacturing defects.

*LABOR WARRANTY – COVERAGE AND LIMITATIONS *

Palliser offers a one (1) year warranty for labor and workmanship applying to all upholstered furniture manufactured by Palliser. Palliser products are warranted to the original retail consumer, to be free from manufacturing and parts defects. The warranty takes effect from the date of delivery to the original retail consumer. Within one (1) year from the date of delivery, Palliser will pay, at no charge to the original retail consumer, customary labor rates to repair or replace the defective parts. Under this warranty, the sole liability of Palliser is limited to repair, or at its sole option, parts replacement. Should there be service required under the warranty then the initial service inspection will be covered by Palliser. Palliser will not be responsible for any transportation costs. For clarity, should inspection deem that no repair is necessary then initial service fee will be payable by end consumer to the third party. After one (1) year, the original retail consumer will be responsible for all costs related to labor. See Parts Warranty above for details. The term “defect” as it is used in this warranty is defined as a flaw or deficiency that affects the intended use for which the product was manufactured. The Palliser warranty provides coverage to the original retail consumer only where the purchase has been made from an authorized retailer of Palliser and therefore is nontransferable to any second or third party. The special Palliser identity tags found on your product are your guarantee of the quality and authenticity of your Palliser product. Removal or attempted removal of such tags will void this warranty.

PRODUCT CARE
Any application of third party product invalidates Palliser’s Warranty.

Leather Care
Clean leather often, as frequent and gentle cleaning is easier on leather than less frequent, more aggressive cleaning. Cleaning will remove built-up dirt, skin oils and perspiration.

Protected (Pigmented) and Semi-aniline Leathers Clean with a mild soap and water solution. Use a mild soap with a neutral pH. Rinse with a clean, damp cloth to remove any soap residue. Do not use a soap product that is harsh on your skin, as it will be harsh on the leather.

Always test the soap solution in an unseen area on the sofa to ensure that the solution does not damage the leather (no leather color transfer on to your cloth). Wipe with a dry cloth.

Natural (Aniline) Leathers Clean with only a slightly damp cloth. Do not use any type of soap on natural (aniline) leather. Wipe with a dry cloth.

Bonded Leathers Clean with a mild soap and water solution. Use a mild soap with a neutral pH. Rinse with a clean damp cloth to remove any soap residue. Do not use a soap product that is harsh on your skin, as it will be harsh on the leather. Always test the soap solution in an unseen area on the sofa to ensure that the solution does not damage the leather (no leather color transfer onto your cloth). Wipe with a dry cloth.

Fabric Care
Fabric manufacturers recommend regular dusting and vacuuming. Removable cushions should be fluffed regularly. Soiled areas should be cleaned based on the following cleaning code(s) found on your Palliser product. If cleaning codes are not available, contact your retailer from where you purchased the product.
S — Vacuum frequently or brush lightly. Spot clean only using mild water-free solvent or dry cleaning product. Pre-test small area before proceeding.

W — Use water-based cleaning agents.

WS — Use water-based cleaning agents or mild, water-free solvents.

X — Vacuum or brush lightly and do not use foam or liquid cleaning agents

GENERAL a. Modifications to Palliser product outside of Palliser factory specifications voids warranty and consumer does so at their own risk. b. At Palliser’s sole discretion there is no promise to repay or replace Palliser product – only repair as per our Warranty. c. Warranty does not apply to Palliser products that have been subjected to abuse, accident, modifications, improper handling or installation or repairs made by anyone other than an authorized Palliser representative. d. Warranty may not apply to Palliser products where use of product has not been evenly distributed.

Free

In Home Standard Delivery

Your furniture in it's original packaging is delivered to the first dry, safe area in your home. You will need to place the items and dispose of all the packaging.*

*Minimum purchase $750 to qualify

$99

Room of Choice

Your furniture in it's original packaging is carefully delivered to any room in your home. You will need to dispose of all the packaging.

$199

White Glove Delivery

Prior to delivery we will un-box and inspect your new furniture. Our skilled delivery team will set up your new furniture in the room of your choice and remove all packaging.

Returns

Our no surprises return policy allows you to buy with confidence. If you need to exchange, cancel, or return your order within the first 30 days of delivery, the only thing you are responsible for is the return shipping.

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5 Year Protection Plan

Some things in life are unavoidable no matter how careful you are.

Accidents happen, and so do the stains and damage that can occur from them. You can’t prevent accidents from happening, but you can be prepared for them when they do happen.

Why do you have insurance on your home, car, boat and other valuables? In case you ever have an accident that results in an expensive repair or having to replace the item. You pay a little now to avoid paying a lot later.

It’s peace of mind protection. It’s also a smart investment for your furniture too. When you buy new furniture you are making an investment, and just like your other investments or valuables, it makes sense to protect them.

All Accident Stains excluding accumulation - includes unknown stains

Burns

Rips

Tears

Punctures

Water or Beverage Marks or Rings

Accidental Scratches Penetrating the Top Coat Finish of Hard Surfaces

Accidental Dents, Gouges or Chipping of Hard Surfaces

Seam Seperation and Tufting

Peeling of the Finish of Solid Wood or Veneer Surfaces

Failure of Assembled Joints of Solid or Veneered Wood

Loss of Silvering on Mirrors

Breakage of Frames

Breakage of Springs

Mechanism of Sleeper or Recliners including heaters and vibrators

Breakage of Glass or Mirrors

Failure of Electrical Components

Lifting of Veneers

Checking, Cracking, Bubbling or Peeling of Wood Finish

The Reviews Are In...Sofas and Sectionals ReviewsAverage 8.5 from 1-10