Delivery/Customer Satisfaction Conduct regular delivery reviews to prevent cost and schedule overruns with the delivery team to ensure high customer satisfaction. Orchestrate internal resources in sales and delivery to give the customer an enhanced experience across touch-points. Build a trusted group of reference-able customers who can vouch for Wipro. Become a trusted IT advisor to the customer and participate in the customer’s strategic planning. Drive resource forecasting for the account from both confirmed opportunities as well as the opportunities in pipeline.&nbsp; Offering/Competency Development Support the solutions teams with customer perspectives and competitive intelligence to develop new vertical and horizontal solutions. Showcase Wipro’s solutions as a strategic fit for the customer organization through workshops, boot camps and strategy meets. Exemplify Wipro leadership in conferences, meets and seminars, by presenting thought leadership and connecting with key customers. Experience Requirement Experience of selling product engineering services in India market and globally. Between 10-14 years of total experience with &gt;=8 to 10 years of core quota carrying experience&nbsp; Having carried a quota of 3-4 M$ in the last role and having achieved quota YOY for the last 2 years Travel Requirements Ability to travel at short requirements. 35% of travel is envisaged across the region Others Ability to work collaboratively with pre-sales, finance and legal Good forecasting ability and funnel hygiene&nbsp; Qualify Leads and create appropriate funnel in the respective accounts Participate in Sales discussions/presentations for respective Services Selling. Provide first-level solution creation in meetings with customers and prospects. Provide appropriate and customized value propositions. Negotiate/Close in the sales cycle. "Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any

Desired Skills &amp; Experience Must hold Bachelor Degree or equivalent complemented with MBA or business studies Should have a minimum 18 years of across an Airport (Strategy, Transformation department) or with consulting department of Systems Integration company, or with a consulting company Resource should have good understanding of airport applications knowledge involving key Business and Operational Processes such as: Resource &amp; Gate Management, Airport Operational database (AODB),&nbsp; Flight &amp; baggage information display systems (FIDS / BIDS),&nbsp; Baggage Reconciliation &amp; handling,&nbsp; Aircraft docking guidance Systems,&nbsp; Common Use Passenger Processing Systems (CUPPS), Common Use Self Service (CUSS) kiosks,&nbsp; Departure Control and Flight load balancing. Knowledge and working experience on one or multiple systems is preferred. Should have been involved at least couple of airport initiatives involving technology led initiative that included design, develop and manage Airports - IT &amp; Systems landscape for greenfield or brownfield airports or Terminal buildings Should have a good understanding of Core &amp; support Airport IT Systems with hands on knowledge of the Airport operations, Airport systems and related applications, their interdependencies and integration points Well aware or trained on IATA standards for Airport to design IT systems for airports Should have keen appreciation and knowledge of how Digital solutions like Mobility, IoT, Analytics, Cloud, Virtual Design Construction /BIM, AI and cognitive can be leveraged by the Airport industry. Excellent communication, team working, leadership skills - ability to communicate business information to widely varied audiences (Customers, Prospects, Partners and Vendors).&nbsp; Excellent interpersonal relationship building skills&nbsp; Ability to understand business processes and business problems&nbsp; Excellent presentation, Experience and commitment to develop/ deliver reports/ finished document. Willingness to travel to client sites globally.&nbsp; Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law

Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.

Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.

New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases