Noticeboard

93% of Patients Would Recommend Broomfield to Friends and Family

Of 204 patients surveyed in 2015 - 93% stated that they were extremely likely (74%) or likely (19%) to recommend Broomfield Park Medical Centre to their friends and family. Many thanks from the team at Broomfield who aspire to providing the best service possible.

Staff Training

The practice closes between 1-2pm on one Wednesday per month for staff training. We may also close during a lunch period on one or two other days during the year to allow important meetings or training to take place.

Training Practice

Broomfield Park is a training practice. At any time we may have one or two fully qualified doctors who are training to become general practitioners (registrars or foundation SHOs) working alongside the doctors. From time to time we may also have medical students working at the practice. When students are in the practice you will be informed if they are sitting in with the doctor you are due to see. The appointment may occasionally be videoed for training purposes with your consent. Should you not wish the medical student to be present please let the receptionist know immediately. There is no obligation for you to be seen with a medical student present.

Dr L Muscroft (f)

Nurse Practitioners

Nurse Marie White (f)

RGN, BSc (Hons)

Marie White, is a registered nurse who has undertaken a specifice nurse practitioner course of study to 1st degree level (honours). She offers a complementary source of care to that offered by the GPs. She will be able to assess your problem and treat minor illnesses which may otherwise have been seen by the GP eg. upper respiratory, eye, skin, abdomen illnesses and gynaecology, to name but a few. She is able to issue prescriptions for minor illnessed but cannot issue sick notes.

Nurses

Nurse Geraldine McSheffrey (f)RGN, ONC

Nurse Kirsty Darling (f)

RN, BSc (Hons)

Healthcare Assistants

Nicola Morris

Practice Management

Mrs Sunny Mattu (f)

Practice Manager - The practice manager looks after the day-to-day administration in the practice and co-ordinates the work of staff. She would be happy to hear your ideas and suggestions about the service offered by the practice.

Administration

Mrs Trish Daly (f)Trish is our Medicines Co-ordinator. She deals with the majority of repeat prescriptions on a daily basis. If you have any queries with your repeat prescription or medication she will be happy to assist in the first instance.

Mrs Lynne McAteer (f)

Lynne is our reception team leader. She is happy to assist with any patient administration query you may have.

Reception

Lynne, Gurdip, Anne, Maxine, Sarah F, Janet, Danielle, Amber and Sarah O are your first point of contact with our practice. They will try to meet all your requirements. Please note Reception have policies and procedure's to follow to ensure the services provided by the practice run smoothly. This may lead to you being asked several questions when making an enquiry. Please be patient with them and help them to deal with all patient requests.

Secretaries

Nicola (f)

Gaynor (f)

Secretaries

The secretarial team deal with the day to day referrals into secondary care (hospitals) and private appointments. If you have any queries relating to a referral then please ring the practice to speak to one of the secretaries. The secretarial team are generally available between 8.45am and 2.30pm each working day.

Community Midwives

Mrs Anne Morecombe (f)

Health Visitors

There is a health visitor attached to the practice to give advice and monitor the health and development of children and families

Attached Staff

Community MatronThere is a community matron, Ann Storer, attached to our practice. She provides on-going support to patients over 65 who have been hospitalised on two or more occasions in the past and have long-term conditions. As well as carrying out home visits to such patients, she is also able to network with other NHS staff and service providers to ensure that all available support is being given.

PALS

As a patient, relative or carer sometimes you may need to turn to someone for help, advice or support. The Patient Advice and Liaison Service act independently when handling concerns regarding hospital care. They sort out problems quickly and can guide you through the different NHS services available. They can also refer you and your family to specific local or national-based support agencies where appropriate. The telephone number is 024 7624 6002.

OtherThere are many additional support staff that come into the practice in order to provide additional services to our patients. For instance: health visitors, midwives, district nurses, community psychiatric nurses etc. These clinicians work closely with practice staff. Everyone working for the NHS has a legal duty to keep information about you confidential.