Handling The Irate Caller

The single biggest challenge for any of us on the telephone is handling that emotionally charged customer who is looking for blood – any blood – but at the same time there is no better feeling, when, at the end of the day:

You have taken one of these callers

Calmed them down

Taken all the information

Followed through

Fixed the problem

Turned that ranting, raving, irrational person, into another happy customer

This training video details some easy to follow steps to enable you to do this every time!

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