#Unified CCE 8.5(x) Central Controller supports PGs running at the following versions for backward compatibility during upgrade: 7.5(x) and 8.0(x). For UCM compatibility for these PGs, see the UCM Compatibility Guide.

#Unified CCE 8.5(x) Central Controller supports PGs running at the following versions for backward compatibility during upgrade: 7.5(x) and 8.0(x). For UCM compatibility for these PGs, see the UCM Compatibility Guide.

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#The PG, CTI&nbsp;Server, and CTI&nbsp;OS server versions must all be at the same version. Additionally, the PG, CTI Server, CTI OS Server, and CTI OS desktop versions cannot be higher than the Central Controller version.<br>

#The PG, CTI&nbsp;Server, and CTI&nbsp;OS server versions must all be at the same version. Additionally, the PG, CTI Server, CTI OS Server, and CTI OS desktop versions cannot be higher than the Central Controller version.<br>

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== <br>IP Phone Support<br> ==

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== <br>IP Phone Support<br> ==

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<b>Supported models are indicated in the 'Notes' column. If a model is not explicitly mentioned it is not supported.</b>

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{| width="800" cellspacing="1" cellpadding="1" border="1"

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{| border="1" cellspacing="1" cellpadding="1" width="800"

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! scope="col" | IP Phone

! scope="col" | IP Phone

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| align="center" | 99xx series

| align="center" | 99xx series

| align="center" | Y

| align="center" | Y

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| valign="top" | 9951 and 9971 are supported.<br>The 99xx series is not supported with RSM.<br> This phone series requires Multiline Agent Control to be enabled in Unified CCE for the call center with associated restrictions for all agent phones including a maximum of four extensions, no Call Waiting for any line, and no Shared Lines for Non ACD lines for any agent on the peripheral.

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| valign="top" | 9951 and 9971 are supported.<br>The 99xx series is not supported with RSM.

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| align="center" | 89xx series

| align="center" | 89xx series

| align="center" | Y

| align="center" | Y

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| valign="top" | 8961 is supported.<br>The 89xx series is not supported with RSM. <br> This phone series requires Multiline Agent Control to be enabled in Unified CCE for the call center with associated restrictions for all agent phones including a maximum of four extensions, no Call Waiting for any line, and no Shared Lines for Non ACD lines for any agent on the peripheral.

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| valign="top" | 8941, 8945, 8961 are supported.<br>The 89xx series is not supported with RSM.

Outbound Option SIP Dialer: Supports 28xx, 38xx, AS5350xm, and AS5400xm gateways with a PVDM2 DSP card Supports ISR G2 gateways (29xx and 39xx) with PVDM3 DSP card When needed for design, requires Cisco Unified SIP Proxy Version 8.5(1) or laterSupports IOS Release 15.1(x)T CUBE cannot be used as a SIP proxy for the SIP dialer. However, CUBE is allowed between the Gateways and rest of UCCE/ICM solution only when implementing MediaSense. Please reference the MediaSense SRND for full implementation details.

Unified CCE 8.5(x) Central Controller supports PGs running at the following versions for backward compatibility during upgrade: 7.5(x) and 8.0(x). For UCM compatibility for these PGs, see the UCM Compatibility Guide.

Unified CCMP 8.5(1), which is supported on Microsoft Windows 2003 is compatible with Unified CCE 8.5(1). Unified CCMP 8.5(2) and 8.5(3), which are supported on Microsoft Windows 2008, are compatible with Unified CCE 8.5(x).

The PG, CTI Server, and CTI OS server versions must all be at the same version. Additionally, the PG, CTI Server, CTI OS Server, and CTI OS desktop versions cannot be higher than the Central Controller version.

IP Phone Support

IP Phone

Supported

Notes

99xx series

Y

9951 and 9971 are supported.The 99xx series is not supported with RSM.

89xx series

Y

8941, 8945, 8961 are supported.The 89xx series is not supported with RSM.

797x

Y

7970 is not supported with Unified CM based Silent Monitor or RSM. 7975 only is supported with Agent Greeting or Whisper Announcement.

796x

Y

7961, 7962, and 7965 are supported.The 7960 model is not supported with Unified CM based Silent Monitor, RSM, or Agent Greeting and Whisper Announcement.

794x

Y

7941, 7942, and 7945 are supported. The 7940 model is not supported with Unified CM based Silent Monitor, RSM, Agent Greeting, or Whisper Announcement.

793x

N

792x

Y

7921 and 7925 are supported.The 792x series is not supported with Agent Greeting or Whisper Announcement.

791x

Y

7910, 7911, and 7912 are supported. The 791x series is not supported with Unified CCE based Silent Monitor, RSM, Agent Greeting, or Whisper Announcement.

69xx series

Y

6921, 6941, 6961, and 6945 are supported.6945 is not supported with Agent Greeting or Whisper Announcement.

Cisco IP Communicator

Y

Versions 7.0(x) and 8.6(x) are supported.Version 7.0(x) is not supported with Agent Greeting and Whisper Announcement.