XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).

XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

Customer service specialists must have good phone and (as needed) email skills. They should have an outgoing personality and a positive demeanor. The best candidates will have a college degree and previous experience in the customer service industry.

Customer Service Specialist Tasks

Investigate and follow up on customer problems.

Document outcomes and steps taken.

Update customer files and databases.

Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.

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Customer Service Specialist Reviews

What is it like working as a Customer Service Specialist at Big Lots Stores, Inc.?

Customer Service Specialist in Lenoir City:

"Experience."

Pros: My work place is never dull. I enjoy most of my customers and hope I can make their day just a bit better. There is always something to do, always a customer to attend to. I answer inquiries the best I can or I find someone more knowledgeable.

Cons: I sometimes wish the work schedule was a little better but, the manager works with what he has. I appreciate that. (Perhaps with our new system, it will be better.) I often wish the pay was more but, don't we all? I wish certain workers were more productive and less (volatile) in some of their comments and behaviors.

What is it like working as a Customer Service Specialist at AT&T Mobility LLC?

Customer Service Specialist in Tulsa:

"Helping The Customer Solve Their Wireless Problem."

Pros: Working with customers, solving their wireless problems.

Cons: More emphasis put on stats than the human connection with their customers.