National Express has recently invested heavily in new coaches; 220 have entered service in the last 12 months, and almost half the fleet on regular service is less than 2 years old. It is now very rare that a National Express passenger will travel on a coach that is more then seven years old.

National Express has also embraced GPS technology in a big way. This enables controllers to know exactly where a vehicle is, and to better manage recovery from traffic delays and incidents.

My typical day is making sure the motor coach is clean and tidy inside and out, its road worthy as well. negotiate traffic delays on busy section of the route and keep the customers informed of any diversions. You have your regular travellers who you get to know and can have a laugh with. After doing this job for 20 years I've learned to have patiences and keep calm.

When you’re applying to the job you're likely to be happy for the chance to earn living wage, most likely you've been used to minimum. You may also like to take advantage of the free travel.

If this is all you want then you'll probably be very happy, but if you like progress and your ambitious you'll soon become unsatisfied.

There is little scope for progression, and if you do make a small promotion to a different 'belt' then there's likely to be minimal (if any) upgrade in pay. The best you can hope for is less time on calls to stop asking people to find there ticket number that should be right in front of their face before they continue to say "do you mean the journey reference?" when no, you really don't mean that, because in English, ticket number translates as ticket number not journey reference. That scenario has been occurring for many years but somehow the powers at be don’t seem to want to make it any easier for customers.

The management are inconsistent; some were brought in from outside the company and have never actually taken a call. What one manager thinks is a full refund, the other thinks is an apology and another will ask you what you think before agreeing with you because they really don't have a clue.

The company is strict, don't have your phone on you because you might be taking down bank details, however your pen and paper is fine because it’s impossible to take down notes with that. Make sure your smartly dressed for the customer that can't see you and try not to look like you’re enjoying the company of a collage.

This job is ideal for an insomniac, – more... Friday you might be on a 17:00 - 01:00 where you finish your shift an hour in to your rest day and don't worry they won’t force you to sleep because you can come back in nice and early on Sunday for a 07:00 - 15:00.

Once again, it’s great for a company to offer a living wage and other benefits. However they've really not thought any broader than that. Most applicants are young and living wage won't be enough forever, some day they will want to move out and maybe even start a family. There's absolutely no clear line of progression, and yearly pay rises will usually be %1 or %2 if you’re lucky. If you don't drive you'll be forced to get a taxi back after midnight which the company won't provide or pay for, you will spend your last hours work getting home.

This job is ideal for a Student or Graduate while they wait for something better, or for somebody who needs an extra 10 - 12k a year to support there working partner. Beyond that, I can't recommend. – less

I enjoyed my time i was with these compnys.worrked in very friendly atmosphere.you could discuss any problems with managment.we was all team players.hardest part of the job was working outside in the winter.most part of the was pay day.

Checkover condition of the bus, fill VRC, driving, sellings tikets, take care for a company and roud rules.I have learned taking responsibility for others, accurate managing of time, filling documentso, solving problems skills, customer servicing, searching and presentation effective solution for current issues, communicating confidently with customers.The hardes part of job was driving on running at peak hours.

*Job variety - Everyday is different*I've learnt a lot since I joined the company regarding customers and delivering training*There seems to be a lot of structural position changes taking place every year, sometimes every 3 months*Drivers get on very well, having a great laugh*The shift pattern may vary extremely from very early starts to very late finishes leaving family life little time*Best part of job is the customers and driving through the UK countryside

Typical day could be dealing with a few Passengers for European Services to dealing with over 3,000 passengers throughout a shift !

I have learnt how to deal with passengers under short-timeframes and with many passengers to deal with. Work can be repetitive but the quality must never drop and this can be a challenge on a long shift.

Management is wide and varied but as an employee, we are allowed initiative to deal with issues and not have to call management.