Accenture’s retail BPO story

Overview

Accenture’s global outsourcing practice has grown significantly in the last 20 years. Our BPO story started many years ago and in that time we have been able to evolve and perfect our BPO services. But one thing has remained the same from the beginning—Accenture has always been at the heart of client success and played an important role in driving BPO transformation.

We have added value to companies all over the world, helping to control costs, reduce risk, and increase transparency. We offer the broadest range of BPO services in the world underpinned by operational excellence and cost-effectiveness. A wide range of service offerings has made it easy for Accenture to provide end-to-end services in the horizontal as well as vertical (industry-specific) BPO.

Accenture is a leader in BPO:

20years’ experience in BPO

350+ BPO clients

150 countries serving client operations

50+ delivery locations

38languages supported

38,500 BPO professionals

Each chapter of this book will allow you to dive deeper into the world of Accenture BPO with five specific client stories where Accenture has successfully implemented BPO across a variety of key functional areas and industries.

Why Accenture

There’s no denying what the value of BPO can do for business. But what’s as important as making the decision to use BPO is choosing which partner to collaborate with. Accenture offers clients a value-driven approach to BPO, which means that we provide services well beyond lowering costs. We inject innovative, market-shaping industry insights that elevate our clients’ performance.

We have worked globally to deliver high performance across all sectors of the retail industry from apparel and grocery to drug stores and home improvement.

Accenture Retail works with hundreds of retailers around the world, including nine of the top 10 global retailers.

More than 10,000 professionals globally work with our retail clients.

We combine the best talent from the retail industry with highly skilled consulting, technology and outsourcing professionals to deliver high performance.

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