Successful Customer Care

4.11 - 1251 ratings - Source

Creating and maintaining customer loyalty with good service is essential to the success of every business. This book stresses the importance of honest communication and shows how to turn customer complaints into a positive tool for improved goods and services.This book stresses the importance of honest communication and shows how to turn customer complaints into a positive tool for improved goods and services.

Title

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Successful Customer Care

Author

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John H. Wellemin

Publisher

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Barrons Educational Series Incorporated - 1997

ISBN-13

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