During a bushfire, we are not able to guarantee your water supply and may not be able to access supplies safely.

Water pressure and quality

During a fire, we might need to bypass water treatment facilities to maintain water pressure and/or supply. If this occurs, your water will need to be boiled before drinking. We will endeavour to notify you via local and social media should action be necessary.

We recommend keeping a supply of drinking water (for instance jugs of water in your fridge) on high-risk days or when bushfires are likely.

Independent water supplies

We urge customers, particularly those in fire-prone areas and on rural properties, to consider independent water supplies as part of a fire plan.