Articles

Stefano Petrazzoli, Director of Travel Relations at The Chargeback Company, shares his insight into the wide-spanning negative effects of evolving customer behaviour on the travel industry
Over the past decade, the travel business has slowly expanded its online presence.

How to Build a Culture of Quality in Your Customer Service Department

Providing an outstanding customer experience is one of the most important aspects of an effective chargeback prevention strategy.
Focusing on certain personnel skills and creating a culture of excellence will help ensure a satisfactory customer experience,

Can Delivery Confirmation Help Prevent or Dispute Chargebacks?

Can consistent use of delivery confirmation save merchants from chargebacks? Research shows that delivery confirmation can be an effective part of a multi-tiered chargeback prevention and representment strategy.

Do You Know the Difference Between the Acquirer and Issuer?

The acquiring bank (also merchant bank or acquirer) is the financial institution that maintains the merchant’s bank account. The contract with the acquirer enables merchants to process credit and debit card transactions.

Wouldn’t it be great if an expert in Section 75 could help clarify the complicated legislation and offer advice and support on how to handle your claims? Now there is! The Chargeback Company has a team of experts specialising in Section 75 ready to help.

What is Involved in the Arbitration Process?

Chargebacks are a consumer protection mechanism, providing an opportunity for cardholders to dispute a card transaction. Like all other types of formal disputes, arbitration is available in situations where a decision can’t be reached.

Understanding the Implications of Visa Claims Resolution

Chargebacks are a decades-old process that hasn’t changed much since its inception. However, new policies and procedures associated with Visa Claims Resolution are set to revolutionise the way financial institutions and merchants process cardholder disputes.