She wants a refund of half of the cost? If it were me and the cake did collapse and/or was undercooked (same with the cakeballs) then I wouldn't be asking for half of my money back I would be asking for it all back.

hmmm shes definantley fishing. she seems to have quite a sense of entitlement doesn't she? geeez, i had pregnancy issues too, but iwasnt running around screaming at god because it rained on his party day and 4-0 people were crammed in my tiny house.. is she for real? like the full quid? =/ agree with refering to lawyer, im from a customer service background to, so i understand trying to resolve the issue, but some people cant be reasoned with.. she seems one of the them...

and i LOVE cake balls! yum yum yummmmy. lol. favourite was a cinnamon cake with apple sauce as a binder... mmmm

i dont get how people eat cupcakes that are filled and then have a swirl of icing on top? most of the time there is more icing than cake! mind you, i still do it to make it look pretty, but usually end up scraping the icing of the top..lol. too much for me. far too much

So a healthy baby is less worthy of a "decent" birthday cake? If her daughter hadn't had any meidcal problems she'd have only given her a WalMart sheet cake?

That picture she sent only confirms that the cake was absolutely perfect, unless I'm as blind as Stevie Wonder...

And for cakeballs... I thought they were nasty too, until I tried making them without icing in them. I mix the cake with just a little heavy cream, just enough to make it stick together, a dribble really. Those are awesome. Frosting cake balls are mushy and nasty, and TOOO sweet. Ick.

I am with you Melvira. That is exactly what I thought too. My kids and grandbaby are healthy and I thank God for that but does that mean they deserve less than anyone else?

No no refund no cupcakes no nothing for her. The cake picture "they" took during the party the cake was fine, upright, and no problems. Do not allow her to guilt you. I had a customer last week try the same thing on me..she even said the "chef" at the wedding venue said I didn't use buttercream.....duh..I think I know what I used...it wasn't even covered in fondant so there wasn't anyway to mistake what I used!

Anyway...on the cakeballs. I agree with the frosting balls. But I LOVE them with peanut butter mixed in and dipped in chocolate...that's the stuff right there!

"Based on the photo you have provided, the cake looks intact. Therefore, I will not be providing any additional discount. I consider this matter closed."

Excellent response!

It sounds like this woman is quite used to complaining in order to screw retailers out of their justly-earned money. Don't let yourself be one of them or get caught up in her crazy drama. Drop the matter and move on.

This lady is a nut job! Her picture clearly shows that there is nothing wrong with the cake. I'm amazed that she thinks the picture would prompt you to give her any sort of refund.

I agree with the others that a refund is not warranted. It sounds like she has the pregnancy spiel down pat and is used to scamming businesses with it. Obviously she is used to getting handouts and freebies by using her baby. Shame on her! I would respond to her email and thank her for sending the pictures showing that the cake was intact and designed per the contract. Tell her the matter is officially closed, and end all communication with her. Once you start ignoring her, she will go away. I'm sorry this happened to you.

what a pretty cake .... and very clever to put the tiara around the cupcake topped with a candle. Here's a quick story. A lady picked up her cake and loved it. The next day she called me and made some silly complaint. Sometimes their friends will tell them they paid too much for the cake and she then doubts herself. Nothing to do with the cake.

That's what i was thinking...Jealous friends who didn't purchase such a wonderful cake for their childrens' birthdays are commenting "oh, you paid WHAAAAT?" Now she's feeling bad cause she went to all this trouble and the 1 year old probably went to sleep during the party and....I could go on and on...buyer's remorse. You would KNOW if that cake was underdone. That is a baker/decorator's worst nightmare!

It's been a couple days since I read the first part of this thread. Please refresh my memory. Was there a contract? If so, there must be a clause in the contract that states any cakes that you deliver/hand out are no longer your responsibility once it has been delivered/picked up. In that case, the woman doesn't have a leg to stand on. Especially in court. Your photos and HER photos prove that you delivered a stable product and since she can't prove that the cake collapsed or was "inedible" then it's just her word against yours and the photos prove that the product was just fine.

I would respond with the response cakesbycathy suggested along with what Doug said about your lawyer information.

Just wanted to throw in a thought about the "undercooked cake". Based on everything I read here I do not believe it was undercooked. However, if it was in a room full of windows, in hot weather, sitting from 10:00 am to 3:00 pm (or even later, before it was cut), and IF the room wasn't cool enough, couldn't some of the buttercream filling have broken down and moistened the cake to the point where it would seem to a customer that parts were underdone? ... Just a thought, which may explain why she's making that statement. The cake was lovely ~ and sounds, yummy, too! Wishing you the best with this customer!

Just wanted to throw in a thought about the "undercooked cake". Based on everything I read here I do not believe it was undercooked. However, if it was in a room full of windows, in hot weather, sitting from 10:00 am to 3:00 pm (or even later, before it was cut), and IF the room wasn't cool enough, couldn't some of the buttercream filling have broken down and moistened the cake to the point where it would seem to a customer that parts were underdone? ... Just a thought, which may explain why she's making that statement. The cake was lovely ~ and sounds, yummy, too! Wishing you the best with this customer!

If I ordered a cake to serve at an important party, cut into it and saw what I perceived to be raw cake collapsing around me. After marveling at the tragedy with my guests, I would have taken the cake and put it in a box in the other room. I would NOT have served raw cake to my guests. Who does that? Then, when the party was over, Being as mad as I imagine I would be, I would have marched that box of raw cake down to the bakery, plopped it on their counter and demanded a refund.

There is no way I would not have saved the collapsed cake, to show the baker, or at least taken a picture to show the collapse. It just doesn't make sense that you wouldn't. Sorry, this doesn't pass the smell test.

As for cake balls, I like to put a wee bit of truffle in the middle of mine. Yummmmmmmm... And then I bind it with a syrup (chocolate or strawberry... Caramel.. MMMMMMMMMM....). Can you imagine the response from her on THAT??? She wouldn't know what to do with herself!!!! HAHAHHAHAHAHAAAA!!!!!

No proof = no refund. A picture of the cake standing up properly is only hurting her case, not helping it.

And as for bringing her child's problems into the picture ... BAD MOMMY! Using your kids as blackmail for a refund is terrible ... and most likely, since her previous attempts didn't work with you, she's made this up anyway.

I wouldn't have even given her the cupcake voucher without proof. (And I hope you put specifications on that, too ... 12 regular sized, no frills, cupcakes ... not something extravagant.)

I would never, never bring up my pregnancy and child being born- and of course, you ( or the normal person )are going to feel guilty after hearing that BUT the two have have nothing to do with your cake, UNLESS it was your fault the baby was born early.. I hope you didn't give her any money.Jodi

'' She continued on saying she made sure to remove all the supports and cut it very carefully. So I asked did you remove the top tier prior to cutting she did not respond, she said "I was very careful, I never moved it from where it was placed when you delivered it" She went on saying "the icing was sliding off '' .............. Just how in the world did she remove the supports if she didn't remove thetop tier??? She wants her cake and eat it too....and a refund!! HAH This woman has to be the biggest NUT JOB ever!!!!!!!! Like I said before, follow Doug's advice.

Seriously???......If she can't prove to you with either the slice she says she had for you to see, or a picture(s) of a collapsed cake, there is NO reason to refund her anything. I wish you the best in dealing with her....she sounds like a real winner.

She's crazy! Just the fact that her child was alive 1 year later should be sufficient. My baby was born at 22 weeks gestation. I"m fully aware of what issues they face when born that early, but a 1st birthday cake is important to any mom of any child. If she can't produce a photo of a collapsed, underdone cake, she get's NOTHING!!! I've had a customer drop a cake on the floor and they ate it anyway, because it was good. She and her company ATE YOUR CAKE.

Here is what her email said:"I hope you understand this is a something I would not discuss with you unless it was SERIOUS! Please do not take this as a grain a salt. This was suppose to be the perfect birthday for my miracle princess. 1st typo - Miracle princess !!!!! who calls their child that - especially outloud to a stranger - lolllllllllllllYou must try to understand This is the 2nd mistake she has typed - you DON'T HAVE TO TRY and understand at all - her childs birth/health isn't anything to do with you - or the cake what a con job - that my daughter went through several life-threatening events before she was considered a newborn. What does that mean - before she was considered a newborn - you are either born or your not - this just get more She was born at 27weeks gestation and after two months in the NICU, she was overtaken by an infection which sent her back to the level 3 NICU. Now you may feel that I may be overreacting With all the information I shared with you, Well she got that bit right - shared to much information - when you think this is all about a cake - I am looking forward to receiving half of my payment back." LOL - love how she dictates to you, how much she is getting back - what a hoot -

Sooo, what do you think? I have allready sent a voucher for a dozen cupcakes, and she is requesting 1/2 of her money back......

I think you should be getting a large bunch of flowers - a hand written apology for all the private information you have had to read - and a weekend away to recover from this mad womens dramatic epic.Thats what i think - Half a refund - .........spare me - That doesn't even cover all your pain and suffering - what you have given her is ample -

Half the money back as refund - ........... rofl.6 pages of posts - and we all say the same thing - and thats without going into private detail about any of our births - lollllMe thinks mummys little pricess might just grow up to be like mummy - .....................half the money back - i'm still laughing at that.

Trust me - she isn't giong to bad mouth you about this cake - she is too busy telling anyone who will listen about the day her precious princes was considered born and when that fails - she emails it to people..........ROFLTruely - forget it - otherwise she will be knocking on your door and over a cuppa will go into more detail about her precious princess's birth - and then she will want more than half her morny back.

Some people have nerve.......... My granddaughter was born at 24 weeks and weighed 2 pounds 9 1/2 ounces. By the time she turned one she was healthy and we thank GOD every day for the blessing she is. I am so dumbfounded that this woman would use her precious baby as a way to get a refund on a cake. She has so many other things to be thankful for. I think you were gracious to offer her cupcakes....... If I sold cakes I'm afraid she would test my customer service skills to the max. SHE IS A PIECE OF WORK.

If i told my bff's that I paid $115 for a cake and then it fell apart, you know every one of them would have snapped a 100 shots of it to hold over my head, and that's the best picture she could send. And what 1 year old sits at the bar to be sang happy birthday to and blow out the candles? No refund for her.

Yeah DEF tell her "either show me more pics of the cake falling, cut, ect... before anything is taking any farther"That is ridiculous!I have a niece who was born 4 months early at 1 lb 11oz 12" long. She was a newborn when she was delivered!! I would never use my child as an excuse for anything.