Green Glider Corporation makes golf carts that it sells directly to golf courses throughout the world. Several basic models are available, which are modified to suit the needs of each particular golf course. A golf course located in the Pacific Northwest, for example, would typically specify that its golf carts come equipped with retractable rain-proof covers. In addition, each customer (i.e., golf course) customizes its golf carts with its own color scheme and logo. The company typi- cally makes all of the golf carts for a customer before starting work on the next customer’s golf carts. A number of activities carried out at Green Glider Corporation are listed below:

a. The purchasing department orders the specific color of paint specified by the customer from the company’s supplier.

b. A steering wheel is installed in a golf cart.

c. An outside attorney draws up a new generic sales contract for the company limiting Green Glider’s liability in case of accidents that involve its golf carts.

d. The company’s paint shop makes a stencil for a customer’s logo.

e. A sales representative visits an old customer to check on how the company’s golf carts are working out and to try to make a new sale.

f. The accounts receivable department prepares the bill for a completed order.

g. Electricity is used to heat and light the factory and the administrative offices.

h. A golf cart is painted.

i. The company’s engineer modifies the design of a model to eliminate a potential safety problem.

j. The marketing department has a catalogue printed and then mails copies to golf course managers.

l. A new model golf cart is shipped to the leading golfing trade magazine to be evaluated for the magazine’s annual rating of golf carts.

Required:

Classify each of the costs or activities above as unit-level, batch-level, product-level, customer- level, or organization-sustaining. In this case, customers are golf courses, products are models of the golf cart, a batch is a specific order from a customer, and units are individual golf carts.

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