Jeep window defect more widespread

by Dave Cherry - Jan. 9, 2012 04:56 AMCall 12 for Action

I've got an update for you regarding potentially defective Jeep windows. Last November, I told you about a viewer complaint-- she said her Jeep rear windows just kept falling down-- Chrysler fixed the problem and said it was an isolated incident. Well, after our story aired, several other Jeep owners called us voicing similar complaints and now Chrysler is offering to help them too.

"It just fell down."

All of a sudden, the back window of her *2003* Jeep Liberty just dropped into the door. Beverly Karaczan says she called Chrysler Corporation right away about the strange happening.

"There's nothing they can do, it's not under warranty, there are no recalls on the windows."

Beverly paid $300 to have her Jeep repaired, but a month later says the other back window did the same thing. Just as she was about to "pony up" for another repair, Beverly happened to be watching 12 News Today. It was a story about a *2005* Jeep Liberty.

"I saw your interview with the other woman who had the same exact problem that we had with our vehicle."

In the 2005 case, Chrysler paid to permanently fix the window, but gave us a very clear statement afterward.

"Chrysler said it was an isolated issue-- it's not true. Unfortunately, we have a 2003, that was a 2005, it's not isolated."

After seeing the story, Beverly and other Channel 12 viewers called us about their Jeep Liberty problems. We brought this matter to Chrysler's attention and they've been resolving all complaints-- including Beverly's. She got reimbursed for everything!

"So, within a 3 week period, we had both the windows repaired, and we had checks in our hand for both windows."

Beverly is so thankful we put the information "out there" and hopes other Jeep owners get the help they deserve.

"I'm just so grateful to your team Dave, the other volunteers, giving up their time to be my advocate with Chrysler."

UPDATE 01/18/12:

At the time we helped Beverly, Chrysler told us it would provide similar assistance to other Jeep Liberty owners who were having similar problems. Chrysler is now providing us different information. Chrysler says only Jeep Liberties made between March 15, 2006 and the end of 2007 are covered under this customer satisfaction plan. Owners of Jeep Liberties in all other model years are not covered. However, Chrysler says it will review each case individually to determine whether other Jeep Liberty window problems will be covered fully, partially, or not at all. Contact customer service at 1-248-576-5741.