Customer Service

Returns and Replacements

Pyzel Surfboards Australia reserves the right to vary from this policy on a case by case basis. Warranty claims with Surf Hardware (Fins, Leg Ropes Etc.) needs to be filed directly with the manufacturer of the product. If policy variance has been granted in writing or via email by Pyzel Surfboards Australia and a product needs to be returned, a return merchandise authorisation (RMA) number is required before sending the product back to Pyzel Surfboards Australia. An RMA can be obtained by contacting Pyzel Surfboards Australia HERE. All refunds are subject to product inspection upon return. A refund will be processed after the product has been inspected.
For more information check out our full Terms and Conditions.

Viewing Orders

To view your order status and update your details simply click on the icon at the top of the page or select VIEW MY ACCOUNT. From here you can view your recent orders as well as find the progress of any boards that are in production.

Updating Account Information

To update your account information, click on the icon at the top of the page or select VIEW MY ACCOUNT. From here you can view your recent orders as well as update your login details and information.