Customer Comments for OriginalWheels.com

May 25th, 2012

We love to hear from our customers about their experiences with us. The best way for us to improve our customer service is to know if our customers feel we did a good job, or if they feel we need to improve on any aspect. We will always try to address any customer complaints or issues that may have come up during their order and do the best job we can to correct any issues. We also just love to hear when our customers are happy! At OriginalWheels.com we strive to offer the best customer service we possibly can, and here is a place for our customers to tell us how we’re doing.

381 Responses

I ordered a factory replacement rim for the wife’s car. It came in promptly. The price (including shipping) was the best, and the product I received was exactly what I needed. No hitches from warehouse to doorstep.

The service was great and the price was very good compared to the dealer. The wheel looked good and the packing was just as it was described in the video. I was not sure about ordering when I found the site, but this was a very good experience. Thank you for the great phone servicde and quick delivery.

Original Wheels Inc ,
I would like to express , great compliments to the customer service rep , Junior . Being a first time customer , he made sure I was fully informed , about the product and personally checked the inventory . I also needed hub caps , and he made that an easy buy , too . His professionalism , courteous manner and friendlines , guarantees that I will have everything GOOD to say about Original Wheels , as a company . Original Wheels , in my opinion , made an excellent choice in hiring this individual . I will definitely recommend this company , for anyone needing these products .
Thanks , Paul Torres.
P.S Your prices are most competitive around !!!!

I ordered two new wheels for my car as I had bent rims from pot holes. One sent was the wrong wheel but I called and was immediately sent a return postage sticker. I sent the rim back and within the week I had the correct rim. Had them put on the other day and they are working great. Also, they were about half the cost of what the dealer wanted and the dealer wanted my old rims. I was able to scrap the old rims and got about $30 for the metal. Good stuff, Thanks

Neede two replacemnet alloy wheels after my wife decided to successfully impale her Ford Fusion Sport on the curb and gutter! Original Wheels had them in stock and shipped them right away. Now if they had ony had the shipping address correct! But I thru UPS I was able to contact the UPS driver and get them before they were sent back. They look GREAT!

I was very please with my experience with Original Wheels. The staff got me exactly what I wanted in a quick and timely manner, and they got my order right the first time. I been driving with my new wheel for a few weeks now, and I must I’m very satisfied with my wheel. Thanks Guys for a job well done. I will recommend Orginal Wheels to anyone who is in search of new wheels or hubcaps.

From the second I opened the boxes I knew I made a good decision ordering from Originalwheels.com. The wheels were very well packaged, and the wheels were freshly painted and looked brand new. Thank you for a smooth and easy transaction!

I ordered a wheel for Original Wheels, but unfortunately it didn’t work. The customer service was great, very friendly. They paid for the return postage and refunded my credit card in a week. I wish the wheel would have worked, as it would have saved me a bunch of money! Thanks Original Wheels! You get thumbs up from me!

I was in a bad situation with a bent wheel and had to turn in my lease in a few days. The dealer was
going to charge me $650 for a new wheel. Original Wheels sold me a beautiful, like new wheel for less than half that. When I unpacked it, I thought it was a brand new wheel. It was such a relief. Don’t bother buying new wheels when you can get like new wheels from Original Wheels. You’ll never pay dealer prices again. Please support Original Wheels, you won’t regret it, guaranteed!

The customer service was awesome. They called to confirm that they were sending me the correct type of wheel I had ordered. There were two different “textures” available for my vehicle so they called to identify my wheel type exactly. The wheel arrived in perfect condition, and it was the right one I needed. Kudos to a company that you can trust.

Thanks again! my truck is back to normal after a curb hit in snowy Wisconsin

I have 2 say I was OVER JOYED with the FRIENDY staff & the GREAT rim I GOT. I could not believe it was a USED rim. When I needed a new rim 4 my 2009 Chev. Cobalt I went on line & found ORIGANAL WHEELS. The rim was at my door in 4 days & I was blown away at the great rim which only cost me $175 when a NEW one at dealer was $400. It was so clean & in top shape , not a dent or mark on it. Thxs again U guys & U are HIGHY being recommend to all my friends if they need a USED rim

I just wanted to let everyone know that I had the most pleasureable experience working with Jr. from Original Wheels on my 1st initial call and every call thereafter. Jr. and staff was very professional, helpful and knowledgeable. I purchased some Original Chevy Malibu wheels (Chrome) that I had been looking for since I found some at another wheel company but when I wanted to order them they no longer had them in stock and I was told that I could send my wheels so they could chrome those. I was surprised after speaking to Jr. from Original Wheels and ordering the wheels that I actually received them the next day whereas at first I was quoted of possibly getting them within 5-7 days, SO EXCITED! The ONLY down part to purchasing the wheels from Original Wheel was that the wheels cost me a little more than what the other wheel company were selling them for, however I didnt have to send my wheels in to have them chromed so I now have to sets. This gives me a set for the winter and a set for the summer. COOL! I didnt agree with the fact that the wheels didnt come with the center caps to them and I had to pay for the caps, especially in chrome. I felt that for the money I spent they should have just thrown the caps in. Overall, my experience was a GOOD one and I would order from Original Wheels again.

I ordered two wheels for my wife’s 2008 Mazda3. I shopped around and Original Wheels had the best price. The wheels arrived on time and as promised. They were an identical match to the other two wheels on the car, and I had them installed before my wife got home from her business trip, so I didn;t have to tell her I jumped a curb and cracked two of her wheels. I did tell her, but she would have never known by looking at the wheels.

Please disregard the last one as it was not complete. I was a bit cautious about ordering over the phone however the person who took my order was very accurate and precise. I have different size wheels on the front and back and he knew just what to do. The dealer was quoting me 800 to fix all of the damage on my X5 21’s. I ended up buying a full brand new replica set for 250 each or 1000 total. The replica is just as good as the original. You cannot tell any difference. From now on instead of paying 175 to have a wheel with a lot of curb rash I will just buy 1 new one for 75.00 less! I ordered and paid for next day shipping. Check this out, I casually mentioned to the guy that took my order that I would be catching a flight the next evening and asked if they would arrive by 10:00. THEY ARRIVED 3 HOURS AFTER MY ORDER WAS PLACED!!!!!!!!!!!!!!!!!!!! These guys are top notch and I would put my name on recommending to anyone. Thank you guys very much

Had a great experience with your company. Even though the original shipment was the wrong colored wheel, I talked to Rick and he corrected the problem, sent me a shipper to return the wrong wheel and in turn I received the wheel that was ordered and it was in excellent condition (like new). Please send a word of thanks to Rick for his no runaround quick action. The wheel is mounted and looks great.

NO BAD SERVICE HERE!!! if i ever need a wheel ever again i will be coming back..i ordered off the website and everything was so easy and went smoothly… even told me when shipped and what day it was going to arive and it was all within a couple days…awesome job!!! thanks a lot

I got the wheel in record time,and it was just right! So easy to order and so easy to have it mounted on the new tire I had ordered about the same time. Now I don’t lose air in that wheel (the one I replaced was warped). Thank You!

I demolished two of the wheels on my 2001 BMW 328i on local potholes and needed replacements. My excellent local auto mechanic reported that even second rate replacements would be too expensive to consider. My wife found the Original Wheels website on the web. The price seemed very reasonable, the wheels arrived promptly and are hard to distinguish from the originals (except they’re a lot cleaner). My mechanic said they look fine. No complaints. I recommend Original Wheels without reservation.

I ordered 2 rear chrome rims for my 2004 BMW M3. These rims were re-chromed, and are just like new. I’m very happy and when ready for some more rims I will be ordering from them. I would recommend them highly. These rims were very hard to find in a chrome finish.

I ordered a wheel from Original Wheels for my Mustang. I soon received a phone call explaining that my wheel was out of stock. I was disappointed to hear that bit of information. The good news is that the Original wheels representative took the time to search for the wheel from another source. I agreed to pay a slight additional charge. The wheel arrived on time, exactly as described and in perfect condition. The representative was also very helpful to be sure I was ordering the correct style wheel. Because of the excellent customer service I received, I recommend using Original Wheels when ordering replacement wheels.

Absolutely satisfied!! The 20″ Toyota Venza rims that I ordered arrived in excellent condition and were packaged perfectly. I have already began to spread the word about this outstanding company. Wonderful experience.