Bahamas Tourism Industry Needs Service Reform

On the heels of her recent election to the office of president of the Bahamas Hotel Catering and Allied Workers Union, Nicole Martin this week unveiled her plans to refocus the union’s priorities on improving its members’ service in hotels.

Ms Martin, who secured a landslide win in May, said at a gathering for the Rotary Club of West Nassau on Thursday that the union has begun the process of achieving its goals this year.

“As is the case with many organisations, we have had our fair share of challenges,” said Ms Martin.

“Our challenges include, but are certainly not limited, to employers, hotel industrial agreements, internal conflicts, the image of the union and the level of services industry-wide.”

To stop the decline of service in the industry, BHCAWU intends to bring general customer service training on-stream, she said.

Ms Martin said she believes that the tourism industry needs a service culture reform.

“We must re-evaluate how we service our members and what services we offer them and make the necessary adjustments,” she said.