PRODUCT EXCHANGE WARRANTY

DIGITAL PROJECTION LIGHTING:

RPTV: 6 month (180 days) hassle-free, factory and exchange warranty for most brand name lamps. We will pay all shipping charges if the product is found to be defective. Extended warranty is available; please ask about it when you call 800-281-8860.

Projector Lamps: 3 month (90 days) hassle-free, factory and exchange warranty for most brand name lamps. We will pay all shipping charges if the product is found to be defective.

ELECTRONICS AND PARTS:

New and Remanufactured Inventory: 3 month (90 days) exchange warranty in the event of a defect.

PRODUCT REFUND POLICY

All parts may be refunded in the event of a defect within 30 days from the date of purchase. Software is non-refundable. Electronic components, if opened, are non-refundable. Shipping fees are non-refundable.

NON-RETURNABLE ITEMS

We do not accept returns for any item more than 30 days after the original purchase date

We do not accept returns on any item damaged, abused, or destroyed

We do not accept returns on any item missing or with non-matching serial numbers or specific product markings

We do not accept returns on items specified as “AS-IS” or “ALL SALES FINAL”

We do not accept returns on items that were returned once already

There are no returns on opened packages of batteries, storage media, or software

CONSUMER PARTS PURCHASE POLICY

TVs can easily be misdiagnosed. Consumers whom are not registered service centers with a current and valid business license may purchase television parts. Some parts may be exchanged or repaired in lieu or refunded. Please be warned that parts that have been irreparably damaged will not be accepted for return. After 30 days, there are no returns or refunds.

RECEIVING A REFUND

Refunds are processed after we receive and process your return. Items directed to our Returns Department will be refunded within 2-4 weeks of giving your package to the return shipping carrier.

RETURN INSTRUCTIONS

To return an item, you must be issued a Return Merchandise Authorization (RMA) number. The RMA number assures your return, refund, or exchange is handled properly and quickly. When you receive your RMA number, please write it clearly on the return box or package in multiple locations with a dark permanent marker. Please use a carrier with detailed package tracking information (not just delivery confirmation), relay tracking information to our Returns Specialist, and keep the tracking numbers for your own records. Items that do not include an RMA number, nor a tracking number may be refused or lost. If you would like to schedule a return, you may call (800) 281-8860 for an RMA number. Additionally, you must also make sure all correct shipping labels are clear and readable or risk delay of your return, refund, or exchanged item. For more information on how to start the RMA process, please visit the KB RMA Page.

RETURN MAILING LABELS

You MAY NOT use recycle or core return labels for shipping a return or exchange. Any returns made in this fashion may be refused or lost. There is no possibility of tracking your product should you use our pre-paid recycle labels.

INTERNATIONAL CUSTOMERS

Because of the added costs in shipping to international destinations, customers residing outside the US are responsible for all shipping charges until the product is determined to be a factory defect with no tampering. Damaged items may qualify for discounted, reimbursed, or free shipping from the carrier.

Some items may be returned, less restocking fee, within 30 days of the purchase date.

After 30 days, and only within the warranty period, we allow exchanges for like or similar merchandise. Your warranty with Discount-Merchant.com covers onereplacement or exchange should the item be defective.

If items are damaged or defective, you'll need to call in to report any faults with the product or with shipping so we may swiftly send you a replacement. We're sorry, but we do not cover shipping costs for you to return the item back to us. Please use a shipping method such as UPS or FedEx for fast and reliable shipping and a Speedy RMA process.

RETURN INSTRUCTIONS

To return an item, you must be issued a Return Merchandise Authorization (RMA) number. The RMA number assures your return, refund, or exchange is handled properly and quickly. When you receive your RMA number, please write it clearly on the return box or package in multiple locations with a dark permanent marker. Please use a carrier with detailed package tracking information (not just delivery confirmation), relay tracking information to our Returns Specialist, and keep the tracking numbers for your own records. Items that do not include an RMA number, nor a tracking number may be refused or lost. If you would like to schedule a return, you may call (800) 281-8860 for an RMA number. Additionally, you must also make sure all correct shipping labels are clear and readable or risk delay of your return, refund, or exchanged item. For more information on how to start the RMA process, please visit the KB RMA Page.

RETURN MAILING LABELS

You MAY NOT use recycle or core return labels for shipping a return or exchange. Any returns made in this fashion may be refused or lost. There is no possibility of tracking your product should you use our pre-paid recycle labels.

INTERNATIONAL CUSTOMERS

Because of the added costs in shipping to international destinations, customers residing outside the US are responsible for all shipping charges until the product is determined to be a factory defect with no tampering. Damaged items may qualify for discounted, reimbursed, or free shipping from the carrier.

In most cases, if you order by 2 PM Pacific Time, we will ship your order on the same day. We even ship on Saturdays. With thousands of products in stock, we are able to ship most orders within minutes! If a part is not in stock, or if there is a problem, we will attempt to notify you immediately via phone, or email. We encourage all of our customers to call in and verify their orders if they requested overnight shipping. Some orders may take longer than others due to unforeseen circumstances. Additional information on lamp order shipments is below:

There is usually a 24-hour delay before parts are shipped out. It may take up to 48-72 business hours before shipping because we don't stock all parts locally. If you'd like to pick up from us locally, please call to make sure we have the part ready for pickup before you head down. Before placing orders for parts, it is heavily encouraged that you view all available photos of the unique part you are purchasing (typically there are five pictures of each PCB. Occasionally connectors may be different and we know you'll be upset if you can to install the module and only then you realized the parts are slightly different.

The same shipping options available for PCBs are also available for lamps (only with a slight delay in shipping). NOTE: we do have a *few* parts pre-packaged and ready to ship the same day, but don't depend on it! ;)

We charge a 25% restocking fee for all working parts returned to our warehouse. Please keep this in mind before ordering.

International Parts Orders

International orders are usually shipped out within 2-3 business days. Please allow up to 4 weeks for delivery. We prefer to ship with USPS, and usually orders will go out via their Priority Mail International service. You may also choose Express Mail International.

Canada Parts Orders

For Canada, you may choose to use FedEx International Ground. This service is inexpensive and more reliable than the US Postal Service. Please call us for details at 619-931-1616!

*Please review our shipping and return policies. Last call does not necessarily mean your item is guaranteed to ship same day. Human error, stock supply, and weather may cause delays in shipment.

Does your TV make a “whining, whirling, clicking, or humming noise?” If you have the infamous blinking lights problem and you’ve replaced your lamp without success, it’s most likely a problem with your color wheel.

The Samsung color wheels spin anywhere from 6,000 to 15,000 revolutions per minute (RPMs)–It is one of the few consumable parts in your Samsung TV. The average life expectancy from our datalogging shows the Samsung color wheels are fairly reliable with a MEAN average of 5-8 years, compared to the trouble prone RCA color wheels which on average last only 3-5 years!

The following pictures are from Samsung’s latest color wheel, utilitized in the HLS and select-available HLT Series DLPs. The following TV’s are known to be compatible with it. If you’re color wheel looks the same, let us know and we’ll update this list!

Discount Merchant carries a wide variety of products for your DLP or Plasma television! If you're having trouble determining the correct product for your tv, please make sure to have a few items ready for us to assist you in your product search prior to calling customer support.

Do you ship to Canada? YES! Do you ship to Mexico? YES! Do you ship to the UK? YES! Do you ship to the Bahamas? YES! Do you ship to China? YES! Do you ship to Italy? YES!

While the majority of our customers live in the US and Canada, we ship products all around the world, with thousands upon thousands of satisfied customers around the globe! For international shipping options, please contact us directly by using the US Country code and dialing our telephone number (619) 931-1616. We typically ship using United States Postal Service Priority International shipping, but if you have a preference, please let us know ahead of time!

"Help! I need a product, part, or lamp, but it says you're out of stock!"

Does this sound like you? We have thousands of parts and lamps in stock every day. If your part is not in stock, simply click EMAIL WHEN BACK IN STOCK.

For Lamps:

Due to supply problems or high demands on certain lamps, some items may be permenantly unstockable until a larger quantity is available. These lamps include Mitsubishi, JVC, Panasonic, and Sony brand televisions.

For Parts:

We inventory every weekend for our special order parts department. We are one of the nation's largest parts dealers and we'd like to help you as best we can. Please call in at (619) 931-1616 for information on how to order parts, or when parts will be back in stock. Due to the nature of individual parts, we give each product a unique internal code and will personally execute your order once product of similar stock, brand name, or part number is back in our inventory. Please allow 2-3 weeks for delivery on special ordered parts.

The long answer is based on the type of ballast your TV has. If your ballast is rated for 100 watts, than the maximum wattage your TV can support is 100W. This means you can use any lamp that has a minimum rating of 100W or a maximum rating of 100W. Most older style E23 model lamps will be 100W, while newer E22 model lamps are usually rated higher at 120W or 132W.

If you're asking the question: My old lamp says 120W but you sent me a 132W lamp, will it work? The answer is yes. All of our E22 lamps have a rating of 132W/120W. These lamps are better, vented, and will last longer because 120W is the minimum amount of energy you're going to be pumping out of that lamp! This also means that your TV has a 120W ballast--if you were wondering.

Common problems:

If your lamp is dim, it's probably because you have ordered the wrong lamp or your ballast isn't outputting enough current to the lamp. This could be signs of a serious problem for your television if misdiagnosed. Please, give us a call and we'll help you out as best we can!

If you believe you have received the wrong part by mistake, please let us know asap. We will be happy to issue you a RMA (return merchandise authorization label) and ship you a replacement item at no additional cost. Please contact customer service at:

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