Q&A

If you are in any way unsatisfied with your purchase, please contact TeeEver Support at support@TeeEver.com.

I. Delivery

How long does it take to receive the package?

A: Customer usually receive the package about 3-9 business days after placing the order.

To ensure that customers always receive the best quality possible, we need 1-3 business to print out items and it’s based on the current order volume. The domestic delivery time usually takes 2-6 business days (UPS/USPS domestic can takes 2-4 business days. UPS International can take 2-6 weeks.

(*)Sometimes in Holidays we might need some 1-5 extra days.

(**) Free Shipping order will be changed in holiday. You might get free shipping with order $50+ in the holidays.

I would like to upgrade the shipping method, are there any extra shipping fee for this?

A: We’re so sorry, we now do not offer any express delivery service

How do I do to track my order?

A: When your order is fulfilled and started shipping out, we will send you the tracking number via the email address that you used to place the order.

My tracking number does not exist, what problem?

A: We have just sent your item to Post Office. Please give them a few hours to update the status of your item. If it’s not active after 24 hours please let us know, we’ll fix it.

Do you ship to... And how much will it cost?

A:We ship to most countries throughout the world. The price is calculated based on your exact location and the weight of the package. We use the UPS Mail Innovations to ship all orders and tracking will be available through them UPS.com. This tracking, however, only follows the package within the United States. After it departs the US Processing Center it becomes the property of that country’s postal system and they may be able to help you further. Currently we ship internationally with a flat rate. We use flat rate of $4.99. The the item and you will be you get free shipping for any order over $75(*). Shipping times for international orders vary greatly, but we would recommend that you allow at least 2-4 weeks from the time it leaves the US for you to receive it. Many countries can be as quick as 7-10 days, although others may take as long as 6 weeks. For international deliveries as well, please note that any applicable import taxes or tariffs are the responsibility of the recipient and are not included in the original shipping cost.

How do I do when I never receive my order although the tracking number showed that IT WAS DELIVERED?

First of all, please double check the shipping address that you gave us in the confirmation email we sent you. If the address was incorrect, though we'd be happy to send it back to the correct address, it will have to be at your cost.

Second, please ask your family members or your neighbors. Most of cases like this, the packages were received by our customer’s neighbors.

If it did not, please do not contact us. Please look inside of your shipping confirmation email, you will find a tracking number that you can use to track your package. You should call UPS directly and use the tracking number to ask them about your package. The issue then needs to be settled between yourself and the post office. We are not the shipping provider, once the order has been shipped, we do not have any control over it. UPS have been taking care of your package since it left out of our facilities.

7. What should I do if my package has not any movement more than 3 business days when it's in transit?

A: If you find out that UPS made some mistakes with your package IN TRANSIT please let us know, we’ll fix it. In the rare event that your package is lost in transit, we will quickly send you another.

8. Why has not my order been shipped out yet although it has been more than 3 business days since the day I placed it?

A: We apologize for the delay. Your order might failed our quality inspection and a new shirt is being printed.

II. RETURN & EXCHANGE

TeeEver works hard to ensure that all our products are printed to high-quality standards & shipped on time and accurately.

Customers have 30 days from the day they received their item to request a replacement, refund or return. Shipping and handling fees are not refundable in any cases.

First of all, if you would like to refund or return for any reasons, please contact TeeEver support at support@TeeEver.com

When can I request a replacement item or return and get a total refund?

A: Each product has to be inspected carefully before delivered. But mistakes are inevitable and to make sure that all customers are satisfied, we offer exchangesoraccept returnsand issue a total refund (not include shipping fee) for any of the following reasons:

The product itself is flawed;

The quality of the printing is poor;

Final product is materially different than the design presented on our website;

The following information of product is not the same as the order: type, size, color, printing content.

Can I return items or exchange for switching size/color although there is no issue with them?

A: We now, unfortunately, do not offer an exchange for switching the size/color or return the item for none of the above reasons. Because we are print-on-demand company and each size/color has identical price.

If you are not satisfied with your purchase, please contact TeeEver Support at support@TeeEver.com. We'll make it right

About TeeEver

TeeEver is a Custom Apparel Company, Created for everyone who loves wearing custom shirts. We're here to listen to you and your requests, to give people funnier and nicer shirts.