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February 05, 2012

Super fact from our friends at Eli LIlly: You could bring a revolutionary new drug to market for the price of 371 Super Bowl ads. (Presumably you could cure yellow toenails, too)

Not quite 371 ads tonight, but there definitely seemed to be more advertising than atheletics in this game. Here's the run down:

The best:

HondaCome on, what 80s survivor did not love every moment of this Ferris Bueller knock off?? And so much the better that the grown-up Broderick starred. (Extra delight for that giant panda bear at the end). I'm pretty sure I heard the BF giggle at this one...

HyundaiI'm a big fan of Hyundai's entire sponsorship of this game. From the kick off plugs that thanked the 45,000 employees in the U.S. (that's right- that funny sounding company is peopled by Americans) to this high-energy spot. I know, I know, that theme song, right? But if there's one night you can guarantee the world is ready for a little Rocky it's tonight. I'm pretty sure you could actually get away with Queen in one of these pricey pods.

Best BuyIn the months after we lost Steve Jobs, America could use a little innovation inspiration. From the range of addictive experiences these guys have created to the fun interaction with the flight attendants, this spot was as watchable as an eposide of Modern Family. (One note, though, women: we really have to start inventing more stuff. It's ridiculous how many middle-aged white dudes were in that ad)

ChryslerLump-in-the-throat worthy storytelling from one of the greatest chroniclers of the human experience making movies today: Clint Eastwood. Damn, that was good. And, extra props for the strategic buy (message matches placement).

Hear the roar of this engine. Our second half is about to begin ...

ToyotaMassages, ice cream, baby time machines ... who wouldn't love this reinvented world?? I'm not sure it makes me want a Camry, but it did make me laugh out loud.

BudweiserThis spot would have won #1 ranking, but as I post this, the video is still marked as "private" on both Bud's site and YouTube. Still, a sound track that features Flo Rida's #3-peaking single "Good Feeling" and The Cult's "She Sells Sanctuary" all whilst spanning time and culture throughout its history ... well, it deserves a mention (if not a functioning video link)

The worst:

KiaYou know when you see an ad and immediately think you know everything there is to know about the ad team that created it? Yeah, that's this one ...

Old NavySometimes imitation is the funniest kind of advertising. Other times ... well, it's like those dull, tone-deaf years of SNL. Just sad and kind of embarrasing for everyone. This creepy cowboys looks like he stained his Dockers and he's way more sad than funny.

PepsiThis is really just a vote for the worst mashup of the night: Aretha Franklin's signature number (sung by that X Factor chic) + the set from a horrible night at Medieval Times + some seemingly random nods to Occupy = Ad Fail (or populism as schritzophrenic as John Edward's)

I'm guessing some of you are objecting to this review on footwear alone ... if there's one girl who should respect Elton John in those heels, it's this one. But, still ... great shoes can't solve everything.

AudiVampires. Probably enough said right there. That's a lot of money to be spending on a declining pop culture artifact ... but then again, it is Audi. So, perhaps cleverly on brand after all.

Doritos:Putting an obnoxious, taunting preteen on television is as discordant, annoying and generally inhumane as using police sirens in radio ads or beep-beep-beeping alarms clocks, well, anywhere.

Best pet: Certainly the toughest category. This used to be the night of those Budweiser ponies, but this year it's all man's best friend(s). My fave? The moonwalking french bull dog pimping Sketchers.

Bizarre things I don't understand and won't even type about any more:

GoDaddy spots

eTrade talking babies

Another reason to fear Fiat will never really come back: Yeah, just watch it.

The BF's favorite (he did put up with my typing all through the second half): That guy loves a single Seinfeld reference. Imagine how happy he was with, like, seventeen + a Soup Nazi cameo and squirrel wings?? Yeah, easy win with this one ... (P.S. strong preference for the non-alien version)

September 15, 2010

I love a pop up store, a taco truck, a breakthrough bit of outdoor. But, I'm an even bigger fan of the branded vending machine. They're iconic and quirky and an entirely accessible way to try a brand. Here are a few of my favorites:

I want one: Rollasole

Tell me this isn't the most brilliant marketing idea you've heard of lately - Rollasole sells their delightful little black and silver flats in small, medium and large in night clubs, train stations and airports around the UK and US for ~$10. They come rolled in a little box and are the perfect excuse to toss your heels in your carryon.

I would totally try it: Robot pizza

If I ever find myself in Milan's airport ... well, honestly, I'll be so packed with local cuisine that I'd never try this. But, if they put one in Atlanta, I'm totally in. This full service pizza vending machine kneads the dough, adds toppings and cooks up the pie for you in about 3 minutes.

How cool is this: Bicycle dispenser

In the Netherlands, you can rent a bike all day for $4 right at your closest bike machine. Brilliant design. Much more trial worthy than your average street vendor.

Why isn't this in Vegas: Gold to go

Why change your chips for cash when you could trade for a gold bar? In Abu Dhabi, Frankfurt and Milan, you can buy your gold a gram at a time - for as low as $50 (fluctuating with the market, of course)

I wish I would use it, but.... : Bananas on demand

I totally admire this move by Dole to offer good stuff on the go. If only I wasn't such a bad eater on the road ... something about an airport gives me tacit permission to eat things like butter-slathered pretzels, nachos and full-size bags of Combos. (Gross)

January 21, 2010

A few updates ago (I'm thinking circa early 2009), Facebook migrated all fan or brand pages to look pretty much like profile pages. All the crafty designing and widget wondery that leader brands had invested in was lost, reduced to the lowest-common-denominator rubble of tabs and walls.

Of course the promise was there - the updates also allowed full-width application tabs and boxes of all kinds. But, no one was rushing in to try to figure out how to own the new landscape. Until a last Fall. A few retail brands, like JCrew and Gap, created Facebook pages that looked much more like the quality of their brands, even personalizing the experience to deliver different content for fans and visitors. They stood out because of it. Racking up thousands of fans and earning real engagement.

Now, enter Resource Interactive - the top 50 interactive shop that up until now hadn't leaned on its Facebook page for marketing or reputation building. This week they launched a fabulous new presence that breaks out of the tabs and looks like them (not the social network).

A friendly neighborhood programmer said, "no one knew how to do that two years ago." The truth is, I don't think anyone knew how to do that two months ago. But, I'm thrilled that experience is coming back to Facebook. I've had enough basic blue. Cheers, RI!

Do you get a sense of panic when you have to answer a new generation of security question, wondering truly if your favorite color/food/pet will really be the same as it is today when you eventually forget your password?

Managing all these different identities and accounts is a hassle. Uploading your best photo (and re-uploading it when you find a better one). Filling out all the information. It’s creating a barrier to participating. Who has time for another account setup?

So why are so many colleges asking their potential students and alumni to do just that?

I recently wrote about four of the top colleges in social media. Ones that “got” their audience and came up with a clever strategy that made just the right connection.

But, they’re not the only ones out there with good ideas. Think of all the social media campaigns you’ve looked at and thought: well, that had a lot of potential. The idea was clever, but the execution? Just not there.

Often what’s missed is one of three simple best practices:

Make it easy.Don’t ask you audience to adopt a new behavior or even create a new account if you don’t have to. Leverage the tools they already use. Sync with their behavior. Be as creative with technology as you are with strategy.

Who does it well: Barnard invites its alumni to connect via a private network. But it doesn’t take a new account to join, alums can just leverage their existing Facebook credentials to enter.

Stanford University uses the technology in its students’ pockets. Last school year, Stanford released a free iPhone application called iStanford that allows students to register for classes, look up campus maps and be able view the location of their friends on a map – instant messaging them if need be.

Use a personal voiceI would argue that voice is the single most important element of a successful social media execution. The medium rewards casual interactions. People feel more intrigued by – and connected to – brands that they sense are authentic and more genuine than their competition.

Who does it well: University Nebraska-Lincoln is hands down the execution expert here. David Burge is the Associate Director of Admissions there and he’s also the host of the popular online video program Real Nebraska.

Real Nebraska was developed as a recruitment tool and is available to prospective students through the admissions website, vodcast, and on YouTube. The program, in its third season, averages several hundred hits per day and was featured on the TODAY show in early March.

Shot, edited, and staffed with entirely in-house talent, the three seasons of Real Nebraska have produced more than thirty 3-4 minute episodes highlighting student life.
Importantly, they’re told in a friendly, relevant voice. Full of ready-to-pass on soundbites, subtle answers to those pesky questions you’re afraid to ask, and a real peer-to-peer authenticity

Seed the audienceYou’ve probably heard that the idea if you build it they will come is about as outdated as that Friendster login you’ve got written down on your old Trapper Keeper. It takes some work to get a new social media destination to critical mass. That’s where seeding comes in. It’s an intentional strategy for how you’ll get your first users.

Often social media campaigns don’t have the kind of marketing dollars behind them that traditional programs might. So, it’s important to think about what you can do with what you have.

For example, in 2006, CareerBuilder launched a fun little ecard destination called Monk-e-mail. Using a phone and their computer, visitors could customize a talking monkey and send it off to a friend’s inbox. With few resources to publicize the site, they looked for what assets they did have: the people who worked there. All the employees at CareerBuilder (~1500) and at their agency partner (~300) were asked to send n monk-e-mail card to 10 friends. There were no marketing dollars spent to promote this campaign.

Since then? Over 100 million monk-e-mails cards have been shared.
Who does it well: Capital University. You’ve probably seen me write about their Will You campaign before.

(Short story: This was a great collaboration between the agency I work for and Kevin Sayers and his team at Capital. It was a show and tell of the school’s evolved brand that mapped in comments from Facebook; pulled in Tweets with a certain hashtag; grabbed photos from Flickr, etc., to get a whole campus of feedback.)

But the part I didn’t talk about was the seeding. They didn’t assume that the site would naturally take off (even though there was quite a bit of curiosity on campus). They made sure to make some noise.

They chalked the website address on campus sidewalks; Sharpied it onto white boards; saved it on screensavers; hung it on fliers. They gave sneak peeks to talk leaders and sent post cards to parents. In short, they bootstrapped a clever seeding campaign and got real results. 120,000 people visited the destination in the first three months. And 6% of the student population engaged by leaving a comment or a photo.

August 16, 2009

Colleges have been early adopters of social media. They've built Facebook pages and launched Twitter feeds much sooner than lots of their business-minded peers. Using blogs as an example:

In 2007, 32% of colleges blogged vs. 8% of the Fortune 500 or even 19% of the much savvier Inc 500

In 2008, they remained well ahead of that curve: 41% of colleges blogged vs.13% of the Fortune 500 and 39% of the Inc 500

But most still face the same challenge: they have a lot of content, but not a lot of engagement.

A number of colleges can count their Facebook fans in the tens of thousands. But the one with The Single Highest level of engagement only has about 300 fan posts. How do colleges translate this interest and affiliation to action? The answer seems to be a more targeted strategy. Not just testing these hot new tactics, but understanding the needs of their audience, setting clear objectives and then picking the tactic that makes the most sense to deliver results.

Four colleges have cracked the code:

SUNY. Their New Paltz campus wanted to increase the academic quality of the incoming class. Through their current outreach efforts, they were able to get on these high-quality student's short lists (and accept them); the challenge was convincing them that SUNY was the right final choice. They decided to find a way to make these students feel more connected to SUNY. The tactic was a private community called Cafe New Paltz.

Students were invited to join through a tiered invitation system: First build
relationships with the students we want most;
then open it up to the entire class. Two people were dedicated to act as hosts and
update content. That was essential to the strategy: consistently delivering valuable content. It gave students a compelling reason to spend time on the site (the average visit was a whopping 14 minutes) and delivered the desired results by increasing
the percent of their
“highest selectivity” group that made deposits
from 30% to 37%. Read more at .eduGuru.

Wittenberg University. The project is called Witt Nation. It's a summer roadtrip that started with a defined goal: Build stronger
relationships and reach out to like minds. 13 talk leaders traveled 8,000 miles to host
events in 27 cities. On the road, they met more than 1,000 passionate fans - creating something that looks very much like the core of the Wittenberg brand: a unique place for unique people.

Importantly, Wittenberg integrated the “on the road” experience
with an online community - building out a storytelling space to connect with potential students and engage alums. The stories collected each summer will live on beyond
the road trip. (I can't help it, I still think Plaid's is cooler!)

Mayo Medical School.Here's one that was actually inspired by all that testing of various social media tactics. Mayo admits a small, diverse freshman class. They come from around the country and around the world to embark on the toughest education challenge of their lives. Naturally, they're nervous and tend to know no one on Day 1 of the fall semester. So, orientation has always been an important focus for the school - get people acclimated to start them off right.

By testing different tactics, they found that Facebook groups were more effective
than their traditional orientation efforts. So, they tried refocusing all of their orientation efforts there. They earned 100% participation by pairing the with right (exclusive) content with the right experience. And, it worked. Not only did they notice better teamwork and integration in
incoming classes, they were also able to refocus staff time and cost savings on curriculum.

Barbara Porter, Assistant Dean for Academic
and Student Affairs said “We used to worry about learning their names
because we didn’t want them to feel isolated. Well,
now they know everybody by the time they get here.” Hear her talk more about the program on YouTube.

University of Minnesota.The school's Carlson MBA program was struggling to meet its admission goals. The marketing team knew what they needed was to
make direct connections with more
potential students. Unfortunately, this kind of student - professional, adult, heads of household - is a little trickier to reach than your average incoming freshman. Even when events and programs were offered, many of their most-desired students didn't attend - they were too busy or couldn't make it at that particular time.

Carlson used social media to overcome the barriers of communicating
with non-traditional students. They created an account on Twitter to answer questions and engage potential students in real time (while, creating a searchable archive). The strategy worked. They increased the number of applications for
the incoming class. See the feed.

For more on this topic, see the full Making Digital Connections in Higher Education presentation from the recent conference I was part of at Ologie.

April 09, 2009

Ologie does some pretty great work every day, but there are a few stand-out projects that I just can't seem to stop talking about. This is one of them. And, it's total Ologie: simple, compelling and smart as hell.

Here's the setup: Capital Univerisity is a private college here in Columbus. It's got a strong liberal arts core, surrounded by a number of practical, professional programs. Super engaged faculty; lots of hands on learning.

And, a brand that wasn't really keeping up with the offer.

At their best, brands set an expectation for an experience. They connect what a company does to what it says about itself. Capital was a project just like that - find the cool, geniune stuff and tell a tight little story about it.

Part of the launch of that brand was sharing the work with the students. We did that in part through a website called WillYou. It's got a great storytelling video, but then relies on the community for content.

So, the site maps in comments from the Facebook page; pulls in Tweets with a certain hashtag; grabs photos from Flickr, etc. Super simple show and tell with a whole campus of feedback.

Proving again that one of the best assets an agency can have is a bootstrappy programmer who's willing to take home a weighty print out of Facebook developer guidelines and mine for answers.

Couple of other social experience sites I've been talking about lately:

I love Pledge to End Hunger for its choose-your-own adventure levels of interaction and its conversational voice. It connects collaborators (and competitors) across the country and powers big initiatives, all with a call to action that seems more friendly than pitchy.

Stand Up & Eat is an entirely different kind of social. It powers WOM with its clever phrasings and unfortgetable facts. You'll tell someone about this site. (agencies unknown)

January 26, 2009

These days, it's all about content, right? Not just pitching people on good old attributes and benefits, but engaging them. Getting them to spend some time with you. Getting them to talk about you.

Yeah, you've heard it before, all about the death of the :30 second spot, the rise of relationships, the era in which peers - and, as it turns out, dogs - rule.

But, how the heck do you make that all happen when your deliverable is, in fact, a :30 second spot? A couple of my favorite examples below. Ones that not only entertain, but also take on the core challenge of branding: showing who you're for and what you're about. Pedigree "dogs rule": Connecting with dog owners over the simple joy of fetch. (TV version/Internet version):

Esurance "lucky today": Making connections over music. Does it get more "friendly" than that? (TV version/Internet version):

January 21, 2009

Remember when this blog used to be about advertising? Like all the time?

Today, a break from all the social media preaching for a quick look at two of the best commercial campaigns of the new year: Kaplan and Carnival.

First, let's acknowledge: These are tough products to introduce to new audiences. We all have pretty firm (and final) opinions on online degrees and cruises. They're either for people like us - or a weird choice "other people" make.

In these two decidedly-emotional campaigns, Kaplan and Carnival get us to reconsider what we think we know. They connect with us in ways that inspire camaraderie and delight.

"The basic difference between emotion and reason is that emotion leads to action while reason leads to conclusions." ::Donald Calne

Carnival did it with JOY. A sense of absolute playful fun - shown in moments you wish you were a part of:

Kaplan did it with that uniquely-collegiate sensation of DISCOVERY. A sense of reaching new conclusions, staking new ground, discovering new ways to think about old problems - shown in moments of heady philosophy:

January 16, 2009

Build for the behavior your want. The way a website works has a powerful effect on how people interact with it. Beyond usability, it’s creating a place so compelling that it elicits curiosity and seemingly-inevitable action.

Consider two best practice examples:
Fundaising / External Behavior

WeCanBuildAnOrphanage.com is an old-fashioned barnraising. Three people rallying thousands to build a home for AIDS orphans. The site is aimed at grassroots fundraising – at raising money a brick, diaper, a bottle at a time:

But this is the compelling part of the build:

Don’t just write a check, drag and drop the contribution you want to make. Literally buy the bricks that will build the walls that protect the kids.

Community Building / Internal Behavior

My home agency actually worked on this one. The Women’s Fund of Central Ohio – a foundation investing in social change for women and girls - not only built a new Website, they built new expectations for how they’d interact with their community.

The entire site is built on the blog-engine Wordpress, giving them access to lots of free plugins and widgets (search, photo hosting, email updates) and a built-in content management and reporting system.

Smart use of resources to be sure. But, more than that, it’s creating a new behavior among the staff – knighting them all as bloggers who update the site consistently, sharing their work and time with their community. And, making it easy – or even obvious – to integrate with social tools, promoting events through email, sure, but also on Facebook, Twitter, etc.

September 07, 2008

Since writing a few posts on the “Not in Columbus” convention and tourism campaign, I’ve found myself in an ongoing offline debate about what works and what doesn’t in tourism advertising. Since I have little or no experience in the category, I’ve been educating myself the blogger way: search, click and play.

No question, it’s a tough business. Glamming up the decapitated mountains of West Virginia, differentiating one artsy desert community from another, making even a big-ass mall seem like a destination.

It’s no wonder we want to laugh at ourselves.

But doing humor well…. That’s tough. The campaigns that do it well deliver three key things consistently:

Communicate a vibe, a personality of the place

Quickly transition from a self-effacing laugh to the good stuff

Make it easy for you to see yourself in them (either in the story or in the place)

My two favorite examples of campaigns doing it well couldn’t be more different:

Minneapolis' Unconvention Campaign. Sponsored by the city's groundswell - a group of independent organizations, businesses and people - and centered on the playing host to the Republican convention, this integrated print and Web campaign is laugh-out-loud funny and still delivers on all the criteria above.

Sure, it's one thing to do independent well. But, what about official advertising? The kind that has to go through channels and committees and compromises?

I like Maine's campaign because it survived the gauntlet relatively intact. It pokes a little fun at the state, but in a personal, inside-joke kind of way. And, once its campy humor stops you, the fast-paced montage communicates a wholly unexpected vibe. WKB Spier produced this campaign. You can see more examples in "the work" section of their Web site.