customer relations management ppt its strengths on the customer side, for the past six years he has been working on centralizing and standardizing all of the financial procedures, regardless of where they reside in the company. We standardized how the accounts were structured; we streamlined departments; we got people using a standard chart of accounts consistently. That set up our conversion into a new system, he says. Now we're on a common platform and we have common measurements, Mr. Fitzsimmons says. By standardizing, he says,
Read More

customer relations management ppt Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather they need to go through a customer
Read More