This has to be the worst online experience ever!!! I received the wrong shoes. I have to email 2 to 3 times before getting a response that doesn't address my entire concern. They never answer the phone. I'm being told the item I ordered is on backorder, but the website does not indicate that. I have to wait for the incorrect item to be delivered to be issued a refund, which should have been issued when they verified it was in transit the same way I was charged when it was shipped out. Very unprofessional...BEWARE!!!