Help Center

LoadUp Support & Knowledge Base

Knowledge Base

Explore frequently asked questions about our services.

Appointment Booking

How much does the service cost?

Our services start as low as $75 depending on the your specific items and the area of the country you live in. The service is priced base on item count, type and location. For an accurate price, please visit our book online page here.

What forms of payment do you accept?

We accept all major credit and debit cards. Unfortunately, we are not accepting cash, check, or money orders at this time. We apologize for any inconvenience.

When do I pay for my booking?

We take payment at the time the booking is placed in order to hold your place on route.

Why should I pay upfront?

We believe each of our customers deserve transparent, guaranteed upfront pricing. By paying upfront you lock in your price and on your pickup day all you need to worry about is opening the door and our team is in and out in a flash!

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Company Information

Where is LoadUp located?

We are a national company based out of Atlanta, GA. Learn more about our company, LoadUp.

Does the team come inside the house?

Yes. All pricing includes our team coming into your home or office to remove your items. The service is white-glove. Alternatively, you can select curbside pick up for outdoor pick up and receive a discount.

How do I get in contact with someone at LoadUp?

We have a couple options; Call us at 844-239-7711, chat live with us online through our convenient website chat feature, email us at support@goloadup.com, or visit our contact us page.

LoadUp Services

Will this service disassemble items upon arrival to my home?

Yes it does, for a fee of $20 per item you can select furniture or bedding break down when scheduling your booking.

Can I drop off my mattress?

Unfortunately, we do not have any drop off facilities. You can schedule a pickup with us through our book online page.

How does LoadUp dispose of the items they remove?

We believe in green living. We strive to recycle or donate as many items as we possibly can. However, Certain circumstances can and do prevent Load Up from recycling. Potential circumstances that would prevent recycling include but are not limited to the following:

Lack of recycling/donation facility within proximity to pickup location

Recycling or donation center refusal of items

Poor condition or contamination of items

Inclement weather or other “Acts of God”

General Questions

How do I get reimbursed if I cancel the appointment?

Please notify us and we will refund you. Please see the terms and conditions in your confirmation for the fee that applies.