Jan 3 Reinventing work

US firms expect automation to account for almost one-fifth of all work being done in the next three years, up from the current 9%. And the majority of those companies already using AI and robotics are planning to increase their use of automation in the next few years, according to a survey conducted by Willis Towers Watson.

“The growing use of AI, robotics, free agent workers, contractors, consultants and part-time employees brings with it HR challenges, [however] many companies recognise the need for breakthrough and innovative approaches – and are reinventing work and how talent and skills combine,” says Tracey Malcolm, head of future work, at Willis Towers Watson.