FAQ – Our website

Basics

To license footage online, you need to be a registered user at www.framepool.com.
Registering with Framepool is easy and free. Being registered enables you to store and manage selected video shots and stills permanently in your
own project folders.
This is particularly useful for any extensive and professional research work you perform on our website.
Your user account also contains an overview of all your purchased licenses and allows easy sharing of projects with other users.

The Framepool collection consists of video and film material.
However, the steadily increasing image resolution of video cameras allows for individual frames to
be used for printing and online purposes.
Our archive offers a massive pool of fresh and unique still images – not only to customers in the print and online publishing industry.

Read more about the possibilities of cross-media publishing on our blog

We offer film and video footage in two different license categories: Royalty Free (RF) and Rights Managed (RM).

With RF licenses you pay only a one-time license fee, even if you use the material several times and in various projects. RF is a perpetual license that provides
re-use of the specific shots by the same customer.

RM licenses specify the use of shots with respect to the media (TV, internet, cinema, etc.), the duration and the geographical distribution.
The licensing fee is calculated based on an accurately specified usage.
RM material is of superior technical and cinematic value and as such is the best footage choice for high-quality productions.

License packs: A set of pre-selected license packages, that cover essential and commonly requested rights of use at one click.
Some of our licensors offer attractive package-rates specifically for internet use of their film material.

Registration / Login

In some cases it can occur that a confirmation by e-mail was unable to pass a client's SPAM filter.
Please make sure that neither the e-mail address info@framepool.com nor the domain @framepool have
been greylisted or blacklisted by your mail provider. Should this be the case, please ask your e-mail service
provider to remove the domain @framepool from the SPAM-list.

Please also check if the confirmation e-mail could have been removed from your inbox via specific, personal mail rules.

If you are still unable to retrieve your confirmation e-mail containing your login data, please contact us

Our website uses webtechnologies such as cookies and JavaScript
(Please see our FAQ on the technical requirements for the use of our website).
If your browser has been set to block cookies or JavaScript, logging into our website is not possible.
Please change your browser settings accordingly and retry.

Should you continue to encounter login problems, please get in touch with us:
T +49-89-30764860 | info@framepool.com

Search

To refine your footage search, you can either add more keywords or use the filter options offered in the toolbar to the left of
your existing search result.
Read our short guide on searching and licensing here

Visual Search finds images that are similar to any sample image using a combination of matching keywords and visual patterns.
Click the on any shot from your search result to match it with shots of a similar image structure and keywords.
Keyword significance can be increased or decreased, additionally, in the left hand side toolbar.

Rights

Film and video materials are protected by copyright. When licensing footage or stills, Framepool concludes – on behalf of the copyright owners of the
respective shots – a licensing agreement, granting you the right to use this footage material in your project.

Calculation of licensing fees for individual usages is available to registered users only.

The price for Royalty Free (RF) shots is displayed directly.

To calculate Rights Managed (RM) shots, click on the Your price button on any shot in your search result or navigate to the shot details of a specific shot.
You can choose from a set of frequently used license packs and immediately display the corresponding price by selecting one of these licenses.

To calculate an individual usage, click "Show more licenses" and proceed with setting your custom license in four steps:

Step 1: select the type of production - or the "usage" - from the list.

Step 2: select the type of media intended for publication. Selecting a full media package is generally more cost effective than an individual selection.

Step 3: select – if applicable – the territory for which the footage is to be licensed. Countries bought together in a package (i.e. continent) may result cheaper, than choosing single countries.

Step 4: determine the duration and/or spread of your production. Acquiring a longer term, larger spread or a larger number or transmissions may be more cost-effective than the acquisition of a short-term use.

In addition to the copyright, film and video images may include third-party rights of persons depicted, of artists, monuments, music or other protected
content. These rights must be respected in the case of any promotional use of the licensed material and – if necessary – cleared individually.
The icons with each shot give additional information concerning possible third party rights issues for particular usages.
Detailed information on rights clearance and third party rights is available here

The green or yellow dots indicate the rights situation of the respective shot.
Green dots signal that all applicable rights are fully cleared for all uses.
If third party rights (e.g. privacy rights of individuals) are applicable to a shot and require clearance, this rights situation is indicated by yellow
dot. Depending on your selected usage, the rights indicator with a shot may change in color to reflect its clearance status in reference that usage.

Sometimes an exemption from claims of third parties may not be necessary, even if a yellow dot is indicated.
Allthough you may order any shot without further clearance at your own risk, we strongly advise a clearance of rights prior to use.

We can clear third party rights for you, or provide an indemnification to carry the risk of liability in case of any
third party rights violation.

More information on rights clearance and third party rights is available here

The indicated license fee is valid for 20 seconds of a shot. If the length of a selected shot exceeds 20 seconds, you will be asked to trim the shot with "TC-in" and "TC-out". You can specify the part of the shot you want to use and avoid an increase of the license fee. Additional seconds may be used but will be charged in addition.

Yes. You need to switch from stills to video mode in order to place an entire shot as a video in addition to single frames from shots in a shot list or the cart, and vice versa. The shopping cart will ask you to select the desired license. You can purchase the usage rights for video shots and stills together with one license agreement per project.

Located at the top you'll find options to repeat your payment via one of our credit card or prepayment options.
Please note that delivery of the ordered files will be delayed until full receipt of payment.

The delivery formats determine the resolution, the video codec and the frame rate in what your video master will be delivered. For stills, they specify the desired photo codec.
Framepool offers the possibility to up-res video shots from original SD resolution to HD formats. An up-res of HD or 2K video to 4k is not offered.

Delivery

Please verify if the necessary video codecs are installed on your system (e.g. Blackmagic).
If the codecs are not installed, please install them. If you’re still having problems watching the videos or if you don’t know where to get the necessary codecs, please get in contact with us. We’ll be happy to help. (+49-89-307648799 | playout@framepool.com).

Licensors

Framepool is always on the lookout for filmmakers who are as dedicated to quality as we are.
If you're interested in distributing your film material through our platform, then submit your application via our form at BECOME A CONTRIBUTOR.
We look forward to hearing from you!

Glossary – A to Z

This intra-frame codec supports 4:4:4 video sources at 12-bit color depth in mastering quality, while retaining its visually lossless characteristic through many generations of decoding and re-encoding.
The target data rate of Apple ProRes 4444 is approximately 330 Mbps (excl. alpha) at 1.920 x 1.080 and 29,97 fps.
Extensive support on various editing systems.

This intra-frame codec supports 4:2:2 video sources at 10-bit color depth in mastering quality, while retaining its visually lossless characteristic through many generations of decoding and re-encoding.
The target data rate of Apple ProRes 422 HQ is approximately 220 Mbps at 1.920 x 1.080 and 29,97 fps.
Extensive support on various editing systems.

This codec provides very good quality at much lower data rates than ProRes-mastering formats, whilst allowing to work smoothly in editing systems. Due to these attributes, this format is also recommended for offline edits.

The fields method (= interlaced) is used in standard television formats (NTSC, PAL, SECAM). To create the impression of fluid movement, the signal is divided into 25 (PAL) or 29.7 (NTSC) frames per second. Each frame is divided into 2 fields. Each field consists of individual scan lines (all even or all odd lines). The individual fields are played in sequence. For PAL, first the odd lines are shown (1, 3, 5, ...), then the even lines (top field first). For NTSC or DV-Pal, it’s vice versa (bottom field first).

A collection of several shotlists. Creating a project with multiple shotlists can be a very handy tool if you use different shotlists for various scenes in your film or project. To create various projects, will help you keep track of various work projects.

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