OPERATION

Reliable and flexible business solutions based on modern DevOps and ITSM/ITIL best practices will empower your business success.

Business

Sustainable business solutions are composed of interacting services which meet the business requirements.

ITIL Service Strategy and Continuous Improvement

We can help you develop and maintain comprehensive product and service catalogs for your business. We have a wide range of modelling tools and approaches including: Value Chain Analysis, Business Scenario, Business Process Optimisation, Data Presentation Modelling, Product Development,and Marketing.

Application

Proper management ensures that application services are available and reliably support full business operations.

TRELLIS Application Service Component Support

We can provide managed support services for application services deployed using TRELLIS components for Data as a Service solutions. This includes break/fix incident response for problems with the TRELLIS application components deployed on IaaS, PaaS or SaaS infrastructure.

Custom Build Application Support

We can provide support for application components which we have built or deployed for your custom business solution.

Performance Tuning Advisory Services

We can help you to identify root causes of performance issues in your databases and applications, and resolve performance issues with database deployments.

Configuration Management Database (CMDB)

We can help you create a custom Configuration Management Database for your applications and infrastructure. We can also provide guidance on creating effective processes for incident, problem, and change management.

Continuous Integration and Continuous Deployment (CI/CD)

We can help you to construct CI/CD pipelines for your IT Team to ensure smooth delivery of application services that support your business operations.

Technology

Manage the deployment of services to ensure reliable operation of applications and your overall business solution.

TRELLIS Infrastructure Support

We can manage the infrastructure upon which you deploy TRELLIS components to build your business solutions. This support includes break/fix support for incidents, backup/recovery support for data stores, and patch management for IaaS services.

Custom Infrastructure Support

We can manage the custom infrastructure upon which you build your business solutions. This support includes break/fix support for incidents, backup/recovery support for data stores, and patch management for IaaS services.

Infrastructure Advisory Services

We can provide expertise on demand to help you to troubleshoot and resolve issues with your infrastructure.

Performance Tuning Advisory Services

We can help you to identify bottlenecks causing performance issues in your infrastructure, and provide you with recommendations to resolve them.