Was not able to check in for the flight on the ba.com. Called BA on the phone - no help. Person in the Geneva airport - unprofessional, unhelpful, had to go to another agent to get seat assignment. British Airlines - disappointing.

Customer service - useless and with attitude. Couldn’t check in for the flight either on ba.com or over the phone.

GVA

LHR

Médiocre 3,6

Not a lot

The flight was delayed. The food advertised was not available.

GVA

LHR

Correct 4,0

not even water was offered- i left the flight really dehydrated, and with a terrible migraine because there was a young baby behind me who was crying the entire time. The flight was mostly empty yet no one suggested moving the baby and parents (to the back) or the passengers around the baby to seats that were more quiet.

GVA

LHR

Bien 6,0

Rafraîchissements payants

GVA

LHR

Médiocre 2,5

I am emerald on one world. In the departure flight I was not able ot reserve an aisle seat during online checkin ( need to get up on flights quite a bit for health reasons). I had been assigned a window although aisles, my preference, were available. I sought to change seats from window to aisle and would have been charged USD $18 (on a flight within europe - why dollars?). The BA staff said the website would be fine on the return journey - but it was not. I arrnved at teh airport (not having checked in as I didn't want a window) and the BA staff person in 46 at 6:45pm simply said that's impossible to change anything - no apology; she seemed rather irritated to be asked. I then went to security and the machine for priority queue did not permit me to enter - it said 'invalid ticket'. Then the flight was significantly delayed. So all in all not a great day.

I got up to use the bathroom and I was seated in the 10th row. When I was trying to make my way back to my seat, the beverage service had started. They were at the 12th row and after bumping into me, the flight attendant asked me to back up and wait until the beverage service was over to go back to my seat. This was a flight from Frankfurt to Zurich, only about an hour long, and I would have easily spent half of it standing up had I complied with their request. I had to be pushy and ask them to just back up the cart 2 feet so I could get to my seat, which only took them 5 seconds. This was a very rude, illogical, and unreasonable request from the Swiss Air crew.

Even one member of the crew was not very nice with my young daughters.

GVA

LHR

Médiocre 2,3

Had 1 day for quick trip to London. Two hours through security
In Geneva and 4 hours late arrival on Swiss at LHR. I can tell
you this, the Geneva Airport and Swiss DO NOT
run like Swiss Watches. They both get F's.

bought a seat reservation in premium economy and was the last group to board. No extra leg room in "premium" economy.

GVA

LHR

Médiocre 2,3

Had 1 day for quick trip to London. Two hours through security
In Geneva and 4 hours late arrival on Swiss at LHR. I can tell
you this, the Geneva Airport and Swiss DO NOT
run like Swiss Watches. They both get F's.

FRA

ZRH

Médiocre 3,6

Nothing remarkable

I got up to use the bathroom and I was seated in the 10th row. When I was trying to make my way back to my seat, the beverage service had started. They were at the 12th row and after bumping into me, the flight attendant asked me to back up and wait until the beverage service was over to go back to my seat. This was a flight from Frankfurt to Zurich, only about an hour long, and I would have easily spent half of it standing up had I complied with their request. I had to be pushy and ask them to just back up the cart 2 feet so I could get to my seat, which only took them 5 seconds. This was a very rude, illogical, and unreasonable request from the Swiss Air crew.

GVA

LHR

Médiocre 2,0

Even one member of the crew was not very nice with my young daughters.

I am emerald on one world. In the departure flight I was not able ot reserve an aisle seat during online checkin ( need to get up on flights quite a bit for health reasons). I had been assigned a window although aisles, my preference, were available. I sought to change seats from window to aisle and would have been charged USD $18 (on a flight within europe - why dollars?). The BA staff said the website would be fine on the return journey - but it was not. I arrnved at teh airport (not having checked in as I didn't want a window) and the BA staff person in 46 at 6:45pm simply said that's impossible to change anything - no apology; she seemed rather irritated to be asked. I then went to security and the machine for priority queue did not permit me to enter - it said 'invalid ticket'. Then the flight was significantly delayed. So all in all not a great day.

GVA

LHR

Médiocre 3,6

Not a lot

The flight was delayed. The food advertised was not available.

GVA

LHR

Correct 4,0

not even water was offered- i left the flight really dehydrated, and with a terrible migraine because there was a young baby behind me who was crying the entire time. The flight was mostly empty yet no one suggested moving the baby and parents (to the back) or the passengers around the baby to seats that were more quiet.

GVA

LHR

Correct 5,6

Even after booking three months ahead, my husband and I were seated in middle seats, rows apart. We asked several staff people at the airport to rectify the situation and none could.

GVA

LHR

Bien 6,0

Was not able to check in for the flight on the ba.com. Called BA on the phone - no help. Person in the Geneva airport - unprofessional, unhelpful, had to go to another agent to get seat assignment. British Airlines - disappointing.

Customer service - useless and with attitude. Couldn’t check in for the flight either on ba.com or over the phone.

not even water was offered- i left the flight really dehydrated, and with a terrible migraine because there was a young baby behind me who was crying the entire time. The flight was mostly empty yet no one suggested moving the baby and parents (to the back) or the passengers around the baby to seats that were more quiet.

GVA

LHR

Bien 6,0

Was not able to check in for the flight on the ba.com. Called BA on the phone - no help. Person in the Geneva airport - unprofessional, unhelpful, had to go to another agent to get seat assignment. British Airlines - disappointing.

Customer service - useless and with attitude. Couldn’t check in for the flight either on ba.com or over the phone.

GVA

LHR

Correct 5,6

Even after booking three months ahead, my husband and I were seated in middle seats, rows apart. We asked several staff people at the airport to rectify the situation and none could.

Boarding was a bit chaotic
Front of plane boarded first and blocked corridor for rear based passengers.
Food options difficult with dental apparatus, a soft meal option would be great.

GVA

LHR

Médiocre 2,3

Had 1 day for quick trip to London. Two hours through security
In Geneva and 4 hours late arrival on Swiss at LHR. I can tell
you this, the Geneva Airport and Swiss DO NOT
run like Swiss Watches. They both get F's.

BOS

ZRH

Excellent 9,0

Economy very tight but whose isn’t. Best selection of movies relative to the competition.

I got up to use the bathroom and I was seated in the 10th row. When I was trying to make my way back to my seat, the beverage service had started. They were at the 12th row and after bumping into me, the flight attendant asked me to back up and wait until the beverage service was over to go back to my seat. This was a flight from Frankfurt to Zurich, only about an hour long, and I would have easily spent half of it standing up had I complied with their request. I had to be pushy and ask them to just back up the cart 2 feet so I could get to my seat, which only took them 5 seconds. This was a very rude, illogical, and unreasonable request from the Swiss Air crew.

GVA

LHR

Médiocre 2,0

Even one member of the crew was not very nice with my young daughters.

SWISS aircrafts are always very clean, the crew smiling, the boarding orderly. The seats might not be out of the ordinary but comfortable enough.

There's a long way before entertainment reaches what can be often found in Asia. I'm not sure why they still bother with the same old animated cartoons. At least, providing power in the seats would be nice, at best, streaming content via Wifi.

BOM

ZRH

Correct 4,3

choice of movies were very bad

GVA

LHR

Médiocre 2,3

Had 1 day for quick trip to London. Two hours through security
In Geneva and 4 hours late arrival on Swiss at LHR. I can tell
you this, the Geneva Airport and Swiss DO NOT
run like Swiss Watches. They both get F's.

BOS

ZRH

Bien 7,3

on time performance; friendly flight attendants

bought a seat reservation in premium economy and was the last group to board. No extra leg room in "premium" economy.

Had 1 day for quick trip to London. Two hours through security
In Geneva and 4 hours late arrival on Swiss at LHR. I can tell
you this, the Geneva Airport and Swiss DO NOT
run like Swiss Watches. They both get F's.

FRA

ZRH

Médiocre 3,6

Nothing remarkable

I got up to use the bathroom and I was seated in the 10th row. When I was trying to make my way back to my seat, the beverage service had started. They were at the 12th row and after bumping into me, the flight attendant asked me to back up and wait until the beverage service was over to go back to my seat. This was a flight from Frankfurt to Zurich, only about an hour long, and I would have easily spent half of it standing up had I complied with their request. I had to be pushy and ask them to just back up the cart 2 feet so I could get to my seat, which only took them 5 seconds. This was a very rude, illogical, and unreasonable request from the Swiss Air crew.

I got up to use the bathroom and I was seated in the 10th row. When I was trying to make my way back to my seat, the beverage service had started. They were at the 12th row and after bumping into me, the flight attendant asked me to back up and wait until the beverage service was over to go back to my seat. This was a flight from Frankfurt to Zurich, only about an hour long, and I would have easily spent half of it standing up had I complied with their request. I had to be pushy and ask them to just back up the cart 2 feet so I could get to my seat, which only took them 5 seconds. This was a very rude, illogical, and unreasonable request from the Swiss Air crew.

Even one member of the crew was not very nice with my young daughters.

FRA

ZRH

Médiocre 3,6

Nothing remarkable

I got up to use the bathroom and I was seated in the 10th row. When I was trying to make my way back to my seat, the beverage service had started. They were at the 12th row and after bumping into me, the flight attendant asked me to back up and wait until the beverage service was over to go back to my seat. This was a flight from Frankfurt to Zurich, only about an hour long, and I would have easily spent half of it standing up had I complied with their request. I had to be pushy and ask them to just back up the cart 2 feet so I could get to my seat, which only took them 5 seconds. This was a very rude, illogical, and unreasonable request from the Swiss Air crew.

Boarding was a bit chaotic
Front of plane boarded first and blocked corridor for rear based passengers.
Food options difficult with dental apparatus, a soft meal option would be great.

EWR

ZRH

Excellent 8,6

Everything except the seats.

BOM

ZRH

Correct 4,3

choice of movies were very bad

GVA

LHR

Médiocre 2,3

Had 1 day for quick trip to London. Two hours through security
In Geneva and 4 hours late arrival on Swiss at LHR. I can tell
you this, the Geneva Airport and Swiss DO NOT
run like Swiss Watches. They both get F's.