TRENDS

A MAKE-OR-BREAK MOMENT IN DIGITAL PAYMENTS

Consumers still rely on traditional payments today, but many expect to make more digital payments by the end of the decade. Early adopters—millennials and mass affluents—are leading the way. Consumers are not drawn to one digital payments provider over the next, so consumer preference is there for the taking—for now.

This is a defining moment in digital payments. Payments transactions are not broken, but experiences could be better. Tomorrow’s providers of choice will be more than master servicers: They will master value delivery. They will use the payments channel to curate payments experiences that make emotional connections with consumers and grow revenue.

Making payments is part of consumers’ everyday lives. Before long, making digital payments will be too. Because after years of steady momentum, digital payments are on the verge of becoming mainstream—and there’s no turning back. Explore new survey data that points to consumers' readiness to pivot to digital payments.

Consumers have not crowned a digital payments leader, even though they trust traditional providers the most. This makes it anyone’s game to win at scale. Now is the time for a true leader to separate from the pack by delivering value. See why widespread consumer trust signals an untapped opportunity for digital payments providers.

Momentum needs a spark to last. In digital payments, the spark is from millennials and mass affluents. Their interest in and use of digital payments surpasses that of most consumers, revealing a generation gap and an income gap in adoption. Discover how early adopters embrace experimentation.

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