IT Support Administrator

Summary:

ETB Services, Inc. is a growing managed services provider (MSP) which focuses on providing top-notch IT support to small and medium-sized businesses. This position is responsible for being on the front line of our support team supporting our customers when they have an immediate technical need. It requires you to have a strong background in desktop computer troubleshooting as well as be detail-oriented and organized. If you like working with all sorts of different technologies in a fast-paced environment then we’d love to hear from you!

Responsibilities:

Provide professional support for Level 1 + 2 technical requests to our clients end users in a timely manner

Be an integral part of the team to ensure we meet customer SLA’s in a timely manner

Furnish accurate written documentation of work performed and time tracking for all activities

A desire to learn and grow your IT service skill set and stay on top of current technology

Give feedback on the enhancement of our service delivery and improving our processes

The majority of your work will be from our office with the occasional onsite visit to a client when needed

Participate in a weekly on-call rotation and respond to emergency requests when you are on-call