Media Gallery for Chaucer Car Insurance www.chaucer-insurance.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period.
Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

After having an accident and the other party omitting liability as they hit us and no claims being made by either side they still decided to put up the price of our insurance based on this fact...
I wonder why we went elsewhere - the new company was also cheaper!…
Read Full Review

My car was stolen through my fault of my own but you'd have thought I did it the way I was treated. They offer you a pittance to replace your car. They will screw you over. They will not treat you as a valued client. Do yourself a favour and steer well clear. These people are out to fleece you. All they want to do is screw you down until you accept their worst offer, nothing you can buy a car with!!! steer well clear!!!…
Read Full Review

Insured my car fully comp Aug 2013 as had best deal, my car was written off Jan 2014 (other driver admitted full liability) the solicitors they use are equally as useless, still injured can't walk without crutches and im relying on NHS as apparently there's no private treatment in my area. I had to pay up my insurance in full in Jan even though I did it monthly, I even had to pay my own excess, they advised me to get a hire car & bill it to other guys insurance to hurry things along as by Mid…
Read Full Review

I had to deal with the claims department about damaged caused by a lorry insured by Chaucer. It took weeks to resolve and not to my satisfaction, The lorry driver denied all knowledge of the incident even though I had two witnesses who spoke to the lorry driver but Chaucer were not interested. They had no interest in what I had to say and would not answer three simply questions just the same bland response.
…
Read Full Review

Very dissapointed when I sold my VW Camper as on cancelling the policy (obviously not needed) I was not offered any refund or good will gesture even though the policy was less than 3 months old...I was told well that just what we do and its written in your policy document...written in the document or not thats bad practice, and not good customer care, thanks for nothing!…
Read Full Review

I recently dealt with Chaucer on the telephone. Charlie (I think the name is correct) was incredibly clear, calm, polite and helpful. Telephone dealings in general are not often such a professional and positive experience. THANK YOU…
Read Full Review

I took out F/Comp car cover with Chaucer through Swinton on 1st November 2013.
Swinton were ok. I was planning a trip to Spain using the car the next month, December 7th. I had already enquired about the 90day limit out of the UK and enquired if this could be extended as I had more trips planned. I did not get a reply. I wrote Chaucer without result. I then e mailed Chaucers CEO and asked if he could look at this. I eventually got a reply and spoke to Swinton who informed me on 18th FEBRUARY…
Read Full Review

NEVER IN OVER 20 YEARS HAVE I BEEN SO FUMING AT A INSURANCE COMPANY.
TRYING TO TELL ME I DON'T LIVE WHERE I LIVE WHEN I HAVE PROVIDED ALL DOCUMENTS REQUESTED. LICENSE, BILLS, LOGBOOKS, COUNTERPART EVERYTHING.
IN OTHER LITERALLY CALLING ME A FRAUD.
I HAVE NEVER ACTUALLY WRITTEN A REVIEW BEFORE FOR ANYTHING BUT THIS HAS MADE ME EXTREMELY ANGRY AND DISAPPOINTED AND FELT AS IF I HAD TO DO THIS.
NEVER EVER USE THEM! I WOULD RATHER WALK IN THE SNOW THAN HAVE A CAR INSURED BY THEM!…
Read Full Review

They take your deposit and a further payment via direct debit then cancel the policy.
The log book was in my husbands name- same address
They sent me a letter which didnt arrive until 7 days after the date of the letter asking me to transfer the name on the log book into my name. They gave me 21 days to do this. But due to the 7 day delay in getting the letter- left 14 days.
DVLA State it can take up to 6 weeks to change log book details.
Log book was sent but did not arrive within 14…
Read Full Review

fantastic service from start to finish, very painless process as it can be with some companies, phones are answered straight away and no hard push to buy product, price was the most competitive as well, I would recommend top all my family and friends and will continue to use them in the future, on all occasions there staff were very friendly and helpful…
Read Full Review

The Customer Service provided by this organisation was excellent not only did I get the response to the questions I had but I also managed to receive a discount in my policy as a result of the telephone call.
A very positive experience!
Well done Chaucer…
Read Full Review

Chaucer were by far the cheapest quote for our second family car at under £400. The next best quote by other companies was over £600! Upon initial contact them we were welcomed by a pleasant member of the team - very helpful and patient and answered ALL questions without any of the usual attitude other companies seem to have.
When we had finalised the exact car we were buying we contacted them once again to take out the policy. This time we spoke to a different member of the team but he…
Read Full Review

An insurance company at last that rewards loyalty with cheaper premiums for clients that stay with them than for new applicants!
Descriptions of policies and instructions were clear and easy to understand.
There was minimum waiting time when contacted by phone and the advice offered was helpful and straightforward.
I cannot fault this company on my experience and recommend them unreservedly…
Read Full Review

I partially completed cover for my car online and hit a snag.I consequently phoned and was assisted by your operator.The policy price was competitive and the assistance i received from your operator was first class and will cause me to recommend Chaucer to friends and associates…
Read Full Review

So Chaucer what a crowd you should never ever use this company, I was given this company by Swinton who are supposed to deal with them on your behalf, my story so far.
I and my wife and some friends were sitting in the front garden when my car parked just outside my fence was hit in the side by another driver reversing at speed, he drove off but we found him in minutes, called police etc, same day passed on all info to Swinton accident number, because of the type of Incident was passed onto…
Read Full Review

I had to contact Chaucer using a speaker phone as I am hard of hearing. Chaucer had sent my renewal promptly along with the cover note by post but I wanted to use a cheaper quote that I had obtained from CompareTheMarket. I had originally changed my insurance provider to Chaucer as a result of using the comparison website previously, and, although they were the 2nd cheapest I wanted to remain with them. I was informed I could cancel the renewal and still take up the cheaper option using the…
Read Full Review

Orginally I had a couple of problems moving from my old insurance company to Chaucer, due to mistakes on the old insurance entry on to the DCU database for a incident that never took place. I called Chaucer and the customer advisors were very helpful.
I was then asked to provide my NCB proof to chaucer which I did via email in the alloted time, however I continued to get mails saying I had not submitted proof of NCB - so I emailed the company to complain. I recieved a call from chaucer asking…
Read Full Review