Reputation Rainmakers with Andy BealWed, 27 Jun 2018 18:34:29 +0000Mon, 18 Feb 2019 12:06:36 +0000Libsyn WebEngine 2.0http://www.andybeal.com/blog
enhttp://www.andybeal.com/blogandybeal+podcast@gmail.com (andybeal+podcast@gmail.com)http://static.libsyn.com/p/assets/6/8/4/b/684bc2381cad4c87/Reputation-Rainmakers-Square-Medium.jpgReputation Rainmakers with Andy BealAndy Bealbranding,communications,crisis,marketing,orm,pr,reputation,reputationmanagementcleanandybeal+podcast@gmail.comepisodic#55 - American Airlines provides employees with 4 social media guidelines we dissectWed, 27 Jun 2018 18:34:29 +0000Do your employees have a social media checklist before take-off? Climb aboard this week's episode as we discuss 4 important guidelines--and one bonus one!]]>Do your employees have a social media checklist before take-off? Climb aboard this week's episode as we discuss 4 important guidelines--and one bonus one!]]>21:47cleanfull#54 - IHOP changes brand to IHOb and becomes this week's Reputation Burgermaker (see what we did there?)Wed, 13 Jun 2018 18:36:02 +0000There's a lot of meat on this reputation story, so Erin and I will cook it up fresh and help you digest the tasty and not so tasty ingredients to IHOP's rebrand to IHOb.]]>There's a lot of meat on this reputation story, so Erin and I will cook it up fresh and help you digest the tasty and not so tasty ingredients to IHOP's rebrand to IHOb.]]>19:33cleanfull#53 - The importance of offline and online reputation congruenceWed, 30 May 2018 18:38:43 +0000Does your business operate online and offline? Try not to let your reputation be Jekyll and Hyde.]]>Does your business operate online and offline? Try not to let your reputation be Jekyll and Hyde.]]>22:27cleanfull#52 - How Amazon, retailers & consumers should deal with fake reviews!Wed, 09 May 2018 18:40:29 +0000Fake reviews? Whether you're the marketplace, the retailer, or the consumer, we share reputation management advice!]]>Fake reviews? Whether you're the marketplace, the retailer, or the consumer, we share reputation management advice!]]>20:35cleanfull#51 - Tony Robbins' critical #MeToo mistakes on his way to becoming #ReputationRoadkillThu, 12 Apr 2018 18:25:36 +0000Andy's flying solo today, so it's an abbreviated look at the lessons learned from Tony Robbins #MeToo scandal.]]>Andy's flying solo today, so it's an abbreviated look at the lessons learned from Tony Robbins #MeToo scandal.]]>09:09cleanfull#50 - Tesla's reputation recall, the Ripple effect, and do consumers want political brands?Wed, 04 Apr 2018 18:35:37 +0000We dress down Tesla and talk up Ripple. We also discuss what consumers want brands to take a stance on.]]>We dress down Tesla and talk up Ripple. We also discuss what consumers want brands to take a stance on.]]>22:19cleanfull#49 - The Facebook Reputation Roadkill Mega Edition: data breach, privacy, regulation, politics, #deletefacebook, and our adviceThu, 22 Mar 2018 18:34:47 +0000Hold on to your apps folks, because we have an entire show on the topic of Facebook's recent "data breach."

]]>Hold on to your apps folks, because we have an entire show on the topic of Facebook's recent "data breach."

]]>22:46cleanfull#48 - Fake Twitter retweets and Instagram bots! Is it a good idea to pay social media influencers?Wed, 14 Mar 2018 18:50:02 +0000When is a social media influencer not a social media influencer? We discuss...and argue.]]>When is a social media influencer not a social media influencer? We discuss...and argue.]]>22:28cleanfull#47 - United's lottery fail, do we have a right to be forgotten, and Reputation Cage Match: should your brand be political?Wed, 07 Mar 2018 19:51:16 +0000Apparently, Erin and I tend to agree too much, so this week we present the first Reputation Cage Match--two enter, but only one will be victorious!]]>Apparently, Erin and I tend to agree too much, so this week we present the first Reputation Cage Match--two enter, but only one will be victorious!]]>19:27cleanfull#46 - How Likes, Retweets, and Shares affect your online reputationWed, 21 Feb 2018 19:29:49 +0000A federal court has ruled that using the Like button is an expression of opinion. We discuss how the court of public opinion views it.]]>A federal court has ruled that using the Like button is an expression of opinion. We discuss how the court of public opinion views it.]]>16:54cleanfull#45 - Defending your reputation from defamation, libel laws explained, and the sordid industry of fake court ordersWed, 14 Feb 2018 19:34:33 +0000Just because you don't like what someone has written about you, doesn't mean you can sue them for defamation!]]>Just because you don't like what someone has written about you, doesn't mean you can sue them for defamation!]]>20:31cleanfull#44 - Which Super Bowl ads were #ReputationRoadkill and which were #ReputationRainmakers?Wed, 07 Feb 2018 19:12:55 +0000Some were cute, some were thought-provoking, and some were just weird, but which ones had the most impact on the advertiser's brand?]]>Some were cute, some were thought-provoking, and some were just weird, but which ones had the most impact on the advertiser's brand?]]>23:40cleanfull#43 - Billy Bush is Rebuilding, Gypsy Taco is Rebranding, and Panera Bread is ReactingWed, 31 Jan 2018 19:34:02 +0000Rebuilding, Rebranding, and Reacting are the three themes for this week.]]>Rebuilding, Rebranding, and Reacting are the three themes for this week.]]>21:59cleanfull#42 - Are you relying too heavily on Facebook & not keeping an eye on other social networks? Should you pick a fight with bloggers? And, which bank is the most evil?Wed, 24 Jan 2018 19:59:29 +0000Facebook changes are coming, but you also need to keep an eye on other social networks!]]>Facebook changes are coming, but you also need to keep an eye on other social networks!]]>23:56cleanfull#41 - Our 6 reputation management predictions for 2018Wed, 10 Jan 2018 19:32:15 +0000We break out the crystal ball and make some bold predictions for ORM in 2018.]]>We break out the crystal ball and make some bold predictions for ORM in 2018.]]>21:42cleanfull#40 - The top 10 reputation stories of 2017...and we need your help picking #1Wed, 20 Dec 2017 18:05:17 +0000We're coming up on the end of 2017, so it's a good time to look back on the year's biggest Reputation Roadkill and Reputation Rainmakers!]]>We're coming up on the end of 2017, so it's a good time to look back on the year's biggest Reputation Roadkill and Reputation Rainmakers!]]>19:39cleanfull#39 - Massage Envy, Amazon & Walmart face friendly fire, while "Dilly Dilly" to Bud Light & Maisie WilliamsWed, 06 Dec 2017 19:43:01 +0000Hear ye, hear ye, let it be known that this week we have Reputation Roadkill thricely, and two examples of regal reputation engagement.]]>Hear ye, hear ye, let it be known that this week we have Reputation Roadkill thricely, and two examples of regal reputation engagement.]]>17:30cleanfull#38 - Uber's $100k hacker cover up, McDonald's Black Friday winning fail, and a Denver coffee shop in hot water!Wed, 29 Nov 2017 19:44:03 +0000A tale of two coffee social media campaigns. One will get you pumped up and the other frothing at the mouth!

]]>A tale of two coffee social media campaigns. One will get you pumped up and the other frothing at the mouth!

]]>20:55cleanfull#37 - EA Games feels the full wrath of the force, Logitech loses customer Harmony, and the 3 hottest ORM tips for 2018Thu, 16 Nov 2017 20:16:17 +0000Two tech companies face a reputation backlash but demonstrate how to quickly recover good will with their customers.]]>Two tech companies face a reputation backlash but demonstrate how to quickly recover good will with their customers.]]>28:44cleanfull#36 - What can you do if your company faces its own reputation House of Cards?Wed, 01 Nov 2017 18:53:32 +0000Kevin Spacey's reputation is in tatters, what reputation lessons can you learn from this scandal?]]>Kevin Spacey's reputation is in tatters, what reputation lessons can you learn from this scandal?]]>21:39cleanfullTesla avoids a reputation pothole, Pizza Hut's late hacking delivery, and a $250k reputation mistakeWed, 18 Oct 2017 18:41:09 +0000Have bad news to share? Be quick to get your side of the story out!]]>Have bad news to share? Be quick to get your side of the story out!]]>20:00cleanfull#34 - Dove, Facebook, Cam Newton, and Jemele Hill all learn perception trumps intentionWed, 11 Oct 2017 18:46:29 +0000When it comes to reputation attacks, perception always trumps intentions.

]]>22:24cleanfull#33 - Black hat online reputation management tactics you should avoidTue, 26 Sep 2017 19:26:42 +0000There's the right way to do online reputation management and then there are these black hat tactics that you should never employ.]]>There's the right way to do online reputation management and then there are these black hat tactics that you should never employ.]]>24:50cleanfull#32 - Equifax's real reputation mistake, Nazi costumes are never a good idea, clowns have a reputation problem, but Gainesville PD does not!Thu, 14 Sep 2017 13:33:46 +0000Five reputation case studies, five reputation lessons!

]]>Five reputation case studies, five reputation lessons!

]]>08:46cleanfull#31 - Best Buy's reputation disaster, Panera Bread crisis team eats humble pie, and understanding your personal ratingThu, 07 Sep 2017 19:56:15 +0000Don't let a natural disaster lead to a reputation disaster!]]>Don't let a natural disaster lead to a reputation disaster!]]>23:43cleanfull#30 - Why "trust" is changing, a magical apology, and PETA shoots itself in the footThu, 24 Aug 2017 19:40:47 +0000Is it time to change our standards for "trust?" ]]>Is it time to change our standards for "trust?" ]]>19:58cleanfull#29 - Social media shackles, RFID chips under the skin, and $1M awarded for defamation!Wed, 09 Aug 2017 18:44:19 +0000Should you track or police your employees' every move and tweet? We discuss this and more.]]>Should you track or police your employees' every move and tweet? We discuss this and more.]]>19:54cleanfull#28 - Frontier Airlines picks a fight, bad press hinders recruiting, & the surprising reason brands are buying Facebook adsThu, 27 Jul 2017 19:02:45 +0000There are many bold frontiers in reputation management, insulting members of the media is not one of them!]]>There are many bold frontiers in reputation management, insulting members of the media is not one of them!]]>23:08cleanfullPhotobucket's negative exposure, Ring.com's customer service chimes in, Netflix drops a reputation bombWed, 12 Jul 2017 18:54:59 +0000Is it ever OK to drop an f-bomb as a brand? ]]>Is it ever OK to drop an f-bomb as a brand? ]]>19:05clean#26 - Bonfire Brewing gets warm response, Aunt Jemima feeling the pressure, and Gmail finally stops being creepyWed, 28 Jun 2017 18:53:16 +0000Cheers to Bonfire Brewing and Gmail for doing the right thing. We're still waiting for Aunt Jemima to do what's right.]]>Cheers to Bonfire Brewing and Gmail for doing the right thing. We're still waiting for Aunt Jemima to do what's right.]]>18:34clean#25 - Liquido Active hangs its reputation, CenturyLink fires whistle blower, and fake libel orders a thing?Wed, 21 Jun 2017 19:06:30 +0000Greed is the theme for the week. When companies get greedy, bad things happen to their reputations.]]>Greed is the theme for the week. When companies get greedy, bad things happen to their reputations.]]>24:04clean#24 - Acting ugly hurts your employer, Uber's desperate need for a brand lift, and what makes a great influencer?Wed, 14 Jun 2017 19:06:23 +0000Can someone call Uber a taxi? They need to go home and sober up their reputation!]]>Can someone call Uber a taxi? They need to go home and sober up their reputation!]]>22:48clean#23 - Memorial Day greed, apologizing is just part of crisis communication, and what do Tiger Woods & Chipotle have in common?Thu, 01 Jun 2017 19:30:22 +0000Ivanka Trump and Holabird Sports both get greedy at Memorial Day. British Airways spends too much time apologizing and not enough time updating. What do Tiger Woods and Chipotle have in common?]]>Ivanka Trump and Holabird Sports both get greedy at Memorial Day. British Airways spends too much time apologizing and not enough time updating. What do Tiger Woods and Chipotle have in common?]]>23:37clean#22 - 3 quick tips to power up your Twitter accountThu, 25 May 2017 20:03:05 +0000What can the Cubs, AT&T, and JC Penney teach you about improving your Twitter engagement?]]>What can the Cubs, AT&T, and JC Penney teach you about improving your Twitter engagement?]]>06:03clean#21 - Maria Sharapova's reputation double fault, Sears is upset at the media, Dove's bottle battle, and moreWed, 17 May 2017 19:07:32 +0000This week we talk about rebuilding a damaged personal reputation, not letting the media tell your brand story, having the bottle to expand your brand, and how to get ahead of a potential reputation crisis.]]>This week we talk about rebuilding a damaged personal reputation, not letting the media tell your brand story, having the bottle to expand your brand, and how to get ahead of a potential reputation crisis.]]>23:11clean#20 - Wendy's golden nugget, a dark cloud over Sunny Co, and the airline industry is a messWed, 10 May 2017 18:54:09 +0000Wendy's makes good on its Twitter challenge. Sunny Co's swimsuit offer almost sinks the company. The airline industry is in need of a reputation makeover.]]>Wendy's makes good on its Twitter challenge. Sunny Co's swimsuit offer almost sinks the company. The airline industry is in need of a reputation makeover.]]>22:31clean#19 - About.com fails the mom test, SheaMoisture alienates its core customers, and Facebook has a privacy perception problemWed, 03 May 2017 19:06:11 +0000My mom is pretty smart, but About.com still fails the "mom test."

]]>My mom is pretty smart, but About.com still fails the "mom test."

]]>23:17clean#18 - United Airlines offering you $10k, ESPN the worldwide leader in reputation, and what was Unroll.me thinking?Thu, 27 Apr 2017 19:17:15 +0000We’re talking United Airlines, ESPN, and Unroll.me this week.]]>We’re talking United Airlines, ESPN, and Unroll.me this week.]]>22:48clean#17 - United Airlines - what it really needs to do to fix its reputationWed, 12 Apr 2017 19:10:47 +0000Are you mad at United Airlines? So are we! We discuss what they really need to do to fix this.]]>Are you mad at United Airlines? So are we! We discuss what they really need to do to fix this.]]>24:48clean#16 - Yahoo & AOL make an Oath, toxic YouTube advertising, and Chipotle attacks McDonaldsWed, 05 Apr 2017 19:05:01 +0000March Madness may be over, but the reputation craziness continues into April!]]>March Madness may be over, but the reputation craziness continues into April!]]>21:39clean#15 - United bans leggings? Restaurants demand ID? Throwing rocks at girls? And, of course, #JusticeForBradsWifeWed, 29 Mar 2017 19:01:23 +0000Did United Airlines really ban leggings? Should restaurants take responsibility for employees' actions? One NC billboard is causing a stir. And, of course, #JusticeForBradsWife!]]>Did United Airlines really ban leggings? Should restaurants take responsibility for employees' actions? One NC billboard is causing a stir. And, of course, #JusticeForBradsWife!]]>21:20clean#14 - Hackers threaten your reputation, bribing for positive reviews is bad, and have Heinz ads gone mad?Wed, 15 Mar 2017 19:03:07 +0000Why bribing journalists for positive reviews is bad, how cyber hackers can threaten your reputation, and Heinz does something unexpected with their ads.]]>Why bribing journalists for positive reviews is bad, how cyber hackers can threaten your reputation, and Heinz does something unexpected with their ads.]]>23:06clean#13 - Owning a bad customer experience, Genie Bouchard's reputation ace, & social media succession planningWed, 22 Feb 2017 20:08:10 +0000This week we discuss the importance of owning a customer’s bad experience, how Genie Bouchard is engaging fans off the tennis court, and the importance of social media succession planning.]]>This week we discuss the importance of owning a customer’s bad experience, how Genie Bouchard is engaging fans off the tennis court, and the importance of social media succession planning.]]>25:31clean#12 - 2017 Harris Poll reveals reputation winners & losers, WSJ looks at retailers & political stancesWed, 15 Feb 2017 20:47:10 +0000Which brands have stolen your love this Valentines' day? A new poll reveals all!]]>Which brands have stolen your love this Valentines' day? A new poll reveals all!]]>22:24clean#11 - Which Super Bowl ads were Reputation Rainmakers & which where Reputation Roadkill?Wed, 08 Feb 2017 20:33:28 +0000We breakdown the reputation hits and misses of the 2017 Super Bowl 51.]]>We breakdown the reputation hits and misses of the 2017 Super Bowl 51.]]>19:39clean#10 - The important reputation lesson you can learn from #DeleteUberWed, 01 Feb 2017 20:17:25 +0000What contributed to the #DeleteUber boycott and the important strategy you can apply to your reputation.]]>What contributed to the #DeleteUber boycott and the important strategy you can apply to your reputation.]]>13:11clean#9 - Can Sears save its brand, how did Dominos outgrow Google, and has HP's reputation blown up?Wed, 25 Jan 2017 20:06:05 +0000Sears is betting big on its new KCD brand, we look at how Dominos has been able to rebuild its tarnished reputation, and why HP can't afford to have its batteries catch fire. ]]>Sears is betting big on its new KCD brand, we look at how Dominos has been able to rebuild its tarnished reputation, and why HP can't afford to have its batteries catch fire. ]]>21:05clean#8 - Fiat Chrysler, Steve Harvey, and the declining trust in the mediaWed, 18 Jan 2017 20:17:23 +0000Fiat Chrysler faces an emissions scandal, Steve Harvey alienates his audience, and a new survey shows declining trust in the mainstream media. ]]>Fiat Chrysler faces an emissions scandal, Steve Harvey alienates his audience, and a new survey shows declining trust in the mainstream media. ]]>27:49clean#7 - Aspen restaurant fines, Jenna Bush Hager's fast apology & Chipotle sued for $2bWed, 11 Jan 2017 20:10:23 +00002017 is off to a fast Reputation Roadkill start! ]]>2017 is off to a fast Reputation Roadkill start! ]]>20:53clean#6 - The Top 10 Reputation Roadkill of 2016Tue, 03 Jan 2017 21:07:14 +0000Join me as I count down the ten worst reputation crises of 2016.]]>Join me as I count down the ten worst reputation crises of 2016.]]>17:40clean#5 - Amazon protects its brand from phishing attacks & Wikipedia doesn't want any web info deletedWed, 14 Dec 2016 20:19:27 +0000This week we look at how Amazon is protecting its brand by getting in front of the latest phishing scams, and we challenge Wikipedia’s opinion that no information should ever be deleted from the web. All that and more coming your way right now.]]>This week we look at how Amazon is protecting its brand by getting in front of the latest phishing scams, and we challenge Wikipedia’s opinion that no information should ever be deleted from the web. All that and more coming your way right now.]]>21:45clean#4 - Kellogg's vs Breitbart & the Consumer Review Fairness ActWed, 07 Dec 2016 20:13:17 +0000Why did Kellogg's pull its ads on Breitbart.com? Who will win this epic reputation battle? And, we look at the benefits of the Consumer Review Fairness Act--and alternatives to non-disparagement clauses.]]>Why did Kellogg's pull its ads on Breitbart.com? Who will win this epic reputation battle? And, we look at the benefits of the Consumer Review Fairness Act--and alternatives to non-disparagement clauses.]]>22:45cleanReputation Rainmakers with Andy Beal - Episode 3Wed, 30 Nov 2016 20:29:18 +0000Each week, we'll take a look at the most interesting reputation management stories, answer your questions, and share valuable ORM tactics. In this week's episode:

We talk about companies sacrificing customer loyalty for a quick Black Friday profit - we're looking at you Best Buy!

Ben Wills asks us to discuss the first steps for building a great reputation.

And much more!

]]>21:42cleanReputation Rainmakers with Andy Beal - Episode 2Wed, 16 Nov 2016 21:54:06 +0000This week we discuss the problem with CEOs talking politics, Chilis feels the heat, and what domain names should you defensively register. All this and more coming your way. Once again, Erin Jones from Social Ink joins me.]]>This week we discuss the problem with CEOs talking politics, Chilis feels the heat, and what domain names should you defensively register. All this and more coming your way. Once again, Erin Jones from Social Ink joins me.]]>25:04cleanReputation Rainmakers with Andy Beal - Episode 1Wed, 09 Nov 2016 21:03:06 +0000Today we’re going to discuss whether Google has a negative sentiment bias, the problem with Samsung’s reputation, how to combat fake reviews and more. Oh, and Erin Jones of Social Ink joins me as guest co-host.]]>Today we’re going to discuss whether Google has a negative sentiment bias, the problem with Samsung’s reputation, how to combat fake reviews and more. Oh, and Erin Jones of Social Ink joins me as guest co-host.]]>19:42clean