2 To Make A Call Key extension number To Call the Operator Key 0 To make an external call Key 9 Key external number Common abbreviated dialling Key abbreviated number External Call Last number redial Key *** a transfer to another extension or operator Press Recall (Inquiry button for digital handsets) Key extension number or 0 Announce caller (Press Transfer for digital handsets) If you are unable to transfer the call Key 2 You will be re-connected to the caller on hold Group call pick-up Pre-programmed members of a group can pick up a call on a ringing extension without knowing the number. (Must be programmed by the telephone office) To pick up a call Key * 8 # 2

3 You are now connected to the caller. - When the call is complete Internal automatic callback If the extension called is engaged you can request the system to call you back when the extension is free. Key 6 You will hear the verification tone If the extension called does not reply, you can request the system to call you back when the person returns and uses the telephone. (A faster than normal ring signal identifies a callback. You will be connected automatically when you lift the handset). The callback instruction will be cancelled if you are not called back within 2 hours or if you do not answer the callback within 16 seconds Key 6 You will hear the verification tone To cancel all call backs Key # 37 # To cancel a single call back request Lift Handset Key #37* Extension number followed by # Conference facilities Up to 8 parties may participate in a telephone conference. A maximum of 5 calls to external numbers can be connected to a conference. (Note only 1 incoming call can be connected to a conference, but it is feasible to use the following procedure to connect to other external conferees) Call the first conferee ask them to wait Press the recall or inquiry key to obtain dial tone (called person placed on hold) Dial the next conferee then Press 3. This will connect all 3 persons together. To add further conferees repeat the procedure (up to the maximum allowed). 3

4 Individual Abbreviated Dialling Telephone instruments with * and # keys can be programmed to automatically dial up to 10 telephone numbers using keys 0 9 Programming Key * 51 * Key one button (0 9) Key * Key external (including any access code) or internal number Key # You will hear verification tone. If the procedure fails contact the telephone office a call Key ** followed by the abbreviated number (0 9) Wait for connection To cancel one Individual Abbreviated number Key # 51 * Key abbreviated number, i.e. (0 9) Key # You will hear verification tone To cancel all Individual Abbreviated numbers Key # 51 # You will hear verification tone Follow me If you do not have a pre-determined diversion position or you wish to divert your calls elsewhere, you can use the follow me facility. Key * 2 * then extension number of person you want to divert to Key # you will hear an interrupted dialling tone To cancel Key # 2 # You will hear a normal dialling tone To redirect from answering position Key * 2 * own extension number then * new answering extension number Key # 4

5 To cancel from answering position Key # 2 * then own extension number then # Direct (System) Diversion All types of diversion are to common or individual answering positions. (Your telephone extension must be pre-programmed for this) Key * 2 # You will hear an interrupted dialling tone To cancel the facility You will hear an interrupted dialling tone Key # 2 # You will hear a normal dialling tone 5

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