Elizabeth Dwoskin

Why dealing with the IRS is so difficult – and the woman charged with making it easier:

[Nina] Olson noted that the IRS relied on computers to audit all but the highest-income brackets. “We’re getting to a situation where the only people who will get face-to-face audits are the 1 Percent,” she said. “For the majority of taxpayers, the IRS has become faceless, nameless, with no accountability and no liability.”