Why Isn't My Account Approved? An FAQ.

Comments

Hello,
It's been more than three days now and my account is still pending approval. My account reads "Your USD Balance is currently being reviewed. You will receive an update within the next several business days."
My ID 33202280
Can someone pls help?

Hello,
It's been more than 17 days now and my account is still pending approval. My account reads "Your USD Balance is currently being reviewed. You will receive an update within the next several business days."
My ID 33030959
Can someone pls help?

I NEED TO BUY MONEY. GETTRANSFER WILL SEND MONEY. BUT YOU HAVE NOT APPROVED THE DOCUMENTS I HAVE SENT TO YOU FOR DAYS. How many times have I thrown you!

I have children to look after. I have work to do. WHY DO YOU STILL NOT CONFIRM MY ACCOUNT? WAS 13 DAYS? I have sent my driver's license, I have sent my ID, I have written my bank account information ... What more can I do ??

Hi, Morga
I resubmitted my residential and clear copies of both sides of my ID. My account approval is still pending. Can someone please look into this? I didn't know you guyz taking this long to process.
My ID 33202280.
Thanks

Hi there @John_Davis1 The ID you submitted is unclear- we can barely see the picture. Please make sure you send our team a clearer picture in light so that we can see the details clearly. Furthermore, we require a complete residential address, not a P.O. Box address

Hi there @neelesh We can see that you chatted with our support team yesterday and were advised that this was transferred to our approval team. We appreciate your patience in this matter and hope to get an update very soon! Have a wonderful rest of the day!

Hi there @BinDung We can see that more information was needed to approve your account and that you provided it today. Please allow a few business days for our team to review what you submitted and update you via email

Hi its more than 2 weeks and my account is not approved. i submit my documents again and again but still not getting any email form payoneer and they are not giving me any positive response. please assist me how & when my account will get approved. thank you

Hello , Morga . I have provided the information
as required by the payoneer for account approval. But now it's been over 3 days and I still haven't received censorship.
I contacted morga once before about this issue, morga sent me an email asking me to confirm the information for approval, but now it's been over 3 days since I provided it, I'm in a hurry. . Actually this makes me very tired. My account has never been approved here.
My ID is 33308940

@John_Davis1 We can see our team sent you an email today advising that we need more information because what you originally submitted could not be approved.
Log in to your Payoneer online My Account
Click "Settings" and choose "Verified Information" from the dropdown menu
Open the relevant requirement to find a secure upload window
Upload the required document
Click "Submit"

@BinDung We can see our team requested more information on 8/28 and that you resubmitted it. It takes on average at least 5 business days for our team to review information to approve accounts, not including the weekend. We appreciate your patience and cooperation in this matter and hope to get an update soon. Have a wonderful rest of the day!

I recently opened a new account for advertising Trade service transaction.I have submitted all those details and got approved but Account is not yet approved.No open requirements there.If anything more need please let me know.I do wanna transaction through this account.

@SHANTHALAKSHMI More information was requested from you via email on 8/29. Please note reviews of accounts can take between 3-5 business days. We appreciate your patience and cooperation in this matter and hope to get an update soon. Have a wonderful rest of the day!

I open account on your site on September 1 but till now account not approved please resolve my problem so that I can do transaction.Here are two Snapshot of no required documents and verification history.

Hey,
I am experiencing some issue in my verification status. I sent pictures of my National ID and that picture of face with National ID and current date on page, but both of times they were not accepted and got the following reply . File was not copy of the copy, both two sided were uploaded. Can any one guide me what to do ?

Thank you for providing a copy of Held ID photo.

Unfortunately, the file you uploaded is either a copy of a copy, one side of a two-sided document, or otherwise incomplete and we need you to send it again

It has already been days since i last submiited the documents as asked by the Payoneer team. In spite of this, my account is yet to be approved. I've also sent mails to the approval team but no response. Didn't expect this.

Hi,
I'm Samina Kausar,
I'm facing issues with my account approval since long.
I provided the scanned ID card and it got approved, but fir the additional documents I provided "Held Id" photo and got denied twice.
It was a clear picture of me holding ID card in one hand and the date on a page in the other hand, I don't get the reason of denial of my application.
And I'm very disappointed by the customer support team, they don't reply well and just send an automated email.
My payments are due, and I'm facing this issue, I don't know what to do. Plzz guide me,

Hello,
It's been more than 4 month now and my account is still pending approval. My account reads "Your USD Balance is currently being reviewed. You will receive an update within the next several business days."
My ID 31428983.

@Hamza77 We can see that more information was requested shortly before the weekend. Please allow up to 5 business days for our team to review what you submitted and update you if anything else is needed

@SaminaKausar We are sorry to hear of your frustration with our services Samina. We do see that yesterday your ID and address were approved, but we are still waiting on a valid and clear held ID. Unfortunately we cannot proceed in approving your account without this. The held ID you are providing us is not good because we cannot see you, we can only see the information you are holding. We need to see both you and the ID+paper with the date as this is the whole point of a held ID- to see it matches. We appreciate your cooperation.

@hassan_cs93 We can see our team advised you yesterday that both the ID and the held ID are of low quality and unclear and so it cannot be accepted. Please provide both in higher quality ensuring all details are readable.