Our internal complaints handling procedures for the reasonable and prompt handling of complaints is available upon request from Max Spurgeon. You can make a complaint directly to us or you can follow the Online Dispute Resolution procedure. If you cannot settle your complaint with us directly, you may be entitled to refer your complaint to the Financial Ombudsman Service

The Financial Conduct Authority does not regulate offshore investments, tax advice, estate planning and some forms of mortgages. The tax reliefs referred to throughout this website are those currently applying in the United Kingdom to UK Tax Residents. These tax reliefs are liable to change. The value of any tax relief available will depend upon the individual circumstances of the taxpayer. Your home may be repossessed if you do not keep up repayments on your mortgage.

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