Terms & Conditions

DELAYS AND CANCELATION

If the client cancels the booking within 14 days prior to departure, NorthernShots Tours AS will refund her/him the whole amount.If the client cancels later than 14 days prior to departure, NorthernShots Tours AS will retain the whole amount.

NorthernShots Tours AS shall not be liable for delays or cancellations caused by Force Majeure such as strike lock out, or collisions, fire and damage on buses, trains, ferries or planes.We accept no responsibility or liability of war, terrorism, diseases or any conditions beyond our control.

GROUPS RESERVATIONS

Group reservations are confirmed upon a prepayment of 20% as a deposit. The remaining 80% has to be paid up to 14 days prior to tour departure. The reservation can be cancelled and fully refunded within 14 days prior to tour departure. After this period, we order all our services and it is therefore not possible to issue a refund.

SAFETY AND SECURITY

Our staff/guides are actively working to ensure that the tour will be carried through in the safest possible way, however we cannot supervise every single step the participants will take.All areas where our excursions take place have been repeatedly tested. We personally made sure all the areas we might happen to stop and explore, to be safe and suitable for our guests. However, every participant must be aware that we operate in wild arctic regions: this can mean cold, slippery and dark. NorthernShots Tours AS is therefore not responsible for any possible injury or harm to neither people or objects occurring during the excursion, whenever and wherever outside or inside the vehicle/bus.Parents, or whoever acts in their stand, who guarantee for children, have to be in adequate physical shape to supervise them and to help and assist them in any case of need.

NorthernShots Tours AS is not responsible for any valuable/property lost or stolen during the excursions.

NORTHERN LIGHTS SPOTTING SPECIAL WARRANTY

The northern lights are a natural phenomenon; hence, they cannot be guaranteed nor surely forecast. For this reason, we do offer 50 or 100% discount (depending on the chosen tour) on the next day tour, whenever we have not been able to spot the lights.These discounts apply only the first next day after the unsuccessful tour. None of these discounts can be applied nor refund nor replace tours already booked. Whenever the day to use the discount on was already booked, it will be possible to use the discount on the next first non-booked tour.These discounts can only guarantee a seat on the Aurora Chasing tour, regardless of the type of tour where the lights have not been spotted.In case of any doubt, it will be up to the incontestable discretion of the tour leader/guide to state whether the lights have been spotted or not. Note that these discounts do NOT apply to GROUPS as groups usually already profit from better rates.Please contact us if you wish to negotiate before booking.

PHOTOGRAPHY

All photographs taken during our excursions might be published by NorthernShots Tours AS. Unless differently agreed upon written request, the client acknowledges that all photographs taken during the tour can be publicly displayed and put for sale by NorthernShots Tours AS.

NorthernShots Tours AS does not sell the ownership nor the copyrights of an image, but only the license to use it.

The re-distribution of our photos, or the use of our photos within products that are mass distributed in any type of archive format is not allowed without an extended or special license.

You may not lease, sell or re-distribute, publish or use for any commercial or public purpose any NorthernShots Tours AS images unless an extended license for product resale or a special license with free rights for the image was purchased.

You can use NorthernShots Tours AS images for any personal projects without time, location, or number constraints.

All NorthernShots Tours AS images are provided as downloadable JPG files. We do NOT sell hard copies nor any kind of prints unless differently agreed upon private requests.

Once a purchase is made, we cannot offer a refund. The reason for this policy is because we offer full access to our entire digital collection of photos and, as such, there is no way for our products to be returned.

Once a purchase is made the client gets immediately provided by email with a link to a private page where it will be possible to download the purchased digital material. The link gives right to 5 downloads per item purchased and will expire 15 days after purchasing.

Our Aurora Top Comfort tour includes 1 (one) photograph from the excursion per person. The client will have to provide NorthernShots Tours AS with the PHOTO ID number of the desired photograph. NorthernShots Tours AS will thereafter provide the client with the photograph via email.

You are not allowed to use NorthernShots Tours AS images in any way that places the photographer or people in the photo in a bad light.

You are not allowed to use NorthernShots Tours AS images in any manner that is considered libelous, slanderous, defamatory, obscene, indecent, or illegal.

BY PURCHASING/USING OUR IMAGES, TOURS AND SERVICES, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS AGREEMENT.

Fjord Photo Tour

Tour Description:

Experience the raw and wild nature of the Northern Norway with a professional photographer who will guide you there.
You will see the breathtaking landscapes of the fjords, an amazing coast line and even a sandy beach.
Our guide will show you the bucket list places of Northern Norway that you cannot miss.

IMPORTANT INFO:

This activity includes a meal

We require a minimum of 18 hours in advance to book this activity online.

Alternatively, you can contact our office directly to inquire about short-term bookings.

DOG SLEDGE RIDE

Join two of the most popular activities in Tromsø. Go dogsledding in the morning and head out in the evening to find the northern lights. A full day program with a break of about 3h between activities.
Leave from the city centre and journey to Villmarkssenter, one of the leading dog sledding centres in Norway. With 300 Alaskan huskies you’ll get time to meet them before heading out with a team of your own dogs

Be sure to choose the right option if you want to drive the sled yourselves (see t&c’s before booking) otherwise an experience guide will take you out (children must be accompanied by an adult).

After an enjoyable warm lunch you’ll be taken back to town for you to explore the city or rest if you wish before leaving in search of the northern lights.
You’ll head out in a bus out away from the city lights to find the best spots to see the Northern Lights. This can change depending on the weather, so be prepared as it can mean a long journey (about 7hours). A professional photographer will be available to assist you to take photos with the Aurora.

DOG SLEDGE RIDE

VILLMARKSSENTER welcomes you in the arctic wilderness!

Join them for a dog sled trip on Kvaløya, one of Norway’s largest islands. See great views of the mountains surrounding Tromsø and towards the Balsfjord and Malangen peninsula.
With about one hour of dogsledding you also get to meet our 350 Alaskan Huskies up close and spend some time with the puppies. With a 2:1 guest to guide ratio, everyone will have a sled driven by a professional musher.

After a ride in the Norwegian winter a hearty meal of Bidos, prepared with reindeer meat, broth and vegetables is just what the body needs. They serve the meal in their camp around the fire (vegetarian meal available on request).

ICE DOMES VISIT & LUNCH

Treat yourself to a guided tour direct from downtown Tromso to the magical new winter wonderland of Tromso Ice Domes.

INCLUDES:*

A comfortable coach will depart from outside Scandic Ishavshotel at 10.00 (10am) for the scenic 75-minute drive to this evocative and fairy tale venue in the Arctic wilderness

On arrival at Tromsø Ice domes, you will be greeted by your guide who will share their knowledge about the construction process of an ice hotel and guide about the impact the snow has for the survival of our arctic animals

A non-alcoholic ice shot at the stunning ice bar is complementary

A delicious meal of locally produced bacalao will also be served in the ice restaurant

The Tromsø area offers a variety of activities, please contact us if you need to book other activities.

Tour Description:

17th Feb: Tromsø

Arrival in Tromsø, make your way to the Thon hotel Polar, this modern hotel is located in the centre of this beautiful arctic city. Tromsø, is home to the world’s northernmost university, brewery and cathedral has two special “nicknames”: it is known as ‘Paris of the North’ – due to direct trade connections with France during the 19th century- and as “the Gateway to the Arctic”, because for many decades this city has been the centre for arctic hunting and the starting point for the most famous Arctic expeditions.
Overnight at the Thon Hotel Polar (3 nights)

18th Feb: Tromsø – Aurora flight

Enjoy a Scandinavian breakfast at the hotel. The day is yours at leisure, visit the Arctic Cathedral that with its large, angular form and light color can easily be associated with an iceberg. You can also enjoy a visit to Polaria, an adventure Centre with themes from the Polar Regions. If the weather is not too cloudy, you may also decide to take the famous “Fjellheisen” (cable car) that will take you to Storsteinen (Big Rock) on mount Fløya, 421 meters above sea level. The trip takes four minutes. From here you can enjoy the view of Tromsø and the surrounding islands and fjords. This evening board your coach and head off to the airport. At 22h00 your northern lights flight departs. You fly high above skies maximising your chances of seeing the dancing lights, long distances are covered over a relatively short period of time allowing spectacular views from above. Champagne in hand, the memory of this excursion is bound to last a lifetime. Return back to the airport at 23h00 and coach transfer to the hotel.
Aircraft: Dash 8-100, 39 seats with a seating configuration of 2+2. Onboard crew – 2 pilots and one cabin attendant.
Overnight at the Thon hotel Polar

19th Feb: Tromsø – Aurora Chase by Bus

Enjoy a Scandinavian breakfast at the hotel. Morning at leisure in Tromsø. This evening, depart on our Aurora Chase by bus, meeting point 17h30 (5:30pm) at NorthernShots Tours shop, next to the tourism information (5min walk from your hotel).
This time, we will chase the northern Lights from the ground. Will drive you for up to 7 hours looking for the best spot to watch the Aurora. Once we find it, we will walk and explore the area around. A professional photographer will be there to help you with precious tips to capture the lights with your own camera. (Dinner not included)
00h00-01h00, return back to your hotel for overnight – Thon hotel Polar.

20th Feb: Tromsø – Departure

After breakfast at the hotel, departure at your own arrangements.

By purchasing this product I agree with the TERMS & CONDITIONS. Check www.NorthernShots.com
Featured photo: provided by Widerøe in collaboration with Haman, by Yngve Sæbbe

AURORA TOP COMFORT (PRIVATE TOUR)

INCLUDES:*

Experienced guide, driver and professional photographer at your complete disposal

Thermal suits, spiked boots and lay mats

Send a flying message to the lights

Hot drinks and snacks

Camp fire

Photography workshop/ Tripods

High resolution professional Aurora Portrait (one per person)

Wi-Fi on board

free cancellation*

Tour Description:

2-8 pax. • up to 7h • we pick you up between 18:00 and 18:30 at your hotel

This is the most exclusive northern lights excursion you can find in Tromsø.
Leave behind the main touristic stream and join us on a personal, private experience. Our enthusiast guides will pick you up at your hotel and drive out looking for a cozy spot only for us (up to Finland or Sweden if needed!). There we will light a camp fire and together we will send a ballon-message to the Aurora. If the weather allows, we have a surprise, we will make some magic with fire! A professional photographer will make all his experience available, for you to learn the best possible photographic tecniques to capture the northern lights.
If we are unlucky that night and you wish to try again, we offer 100% free tour next day*.

HONEYMOON LOVERS:

EXTREME NATURE LOVERS:

AURORA PASS (7 NIGHTS)

Tour Description:

Up to 7h • meeting point every day 17:30 by our office, Kaigata 2A – Tromsø (see map HERE)

Aurora Pass – 7 Day Unlimited Northern Lights Chase Tours

With the PASS you can join our Aurora Chase tour as many times as you like during one week. Based on weather and solar activity reports, our professional guides will take you where the chances to see the Aurora are the best. A professional photographer will help you capture the lights with your own camera. You can also request a professional portrait of you with the Aurora (optional).

Remember to check-in before 13:00 (1pm) at our Aurora Shop, each time you decide to join us again! If you cannot come to Our shop to reserve a seat, please send us an email or call us before 1pm.
The tour is automatically confirmed for the first day that you booked your Aurora Pass.

We are closed on 24th December. For any customers booking between the 18th and 23rd, the 7-day pass is still granted but skips the 24th December.

Your first tour is automatically confirmed for the date of your booking.

If you want to join another day, you must visit our shop before 13:00 (1pm) to check-in and reserve a seat.

After reserving a seat, you cannot cancel your reservation.

After reserving a seat, if you do not show up at the time of departure, your pass expires.

Our last tour of the season is on April 2nd of 2017. The 7-day pass is still granted but only for the remaining days. (ie: if you book for the 31st March, you will be able to join a maximum of 3 nights)

Tour Description:

Everybody will meet at our shop (Kaigata 2A, Tromsø) and we will drive you for up to 7 hours looking for the best spot to watch the Aurora. Once we find it, we will walk and explore the area around. A professional photographer will be there to help you with precious tips to capture the lights with your own camera. If we are unlucky that night and you wish to try again, we offer you half-price the next day*.

Remember to check-in before 13:00 (1pm) at our Aurora Shop, if you need to claim your 50% discount on the next day.

We are closed on 24th December. For any customers with tours on the 23th, the 50% discount on the next day is still granted but it skips the 24th December

If you wish to claiming the 50% discount, you must visit our shop before 13:00 (1pm) to check-in and reserve a seat.

After reserving a seat, you cannot cancel your reservation.

After reserving a seat, if you do not show up at the time of departure, your 50% discount expires.

Our last tour of the season is on April 1st of 2017 and this is the last day that you can claim the 50% discount. (ie: if you book a ticket for April 1st of 2017, it does not include the 50% warranty.)