Having survived an uncertain climate, youmay well be looking for innovative ways to grow your business. And that's where our Best Practice guides can help.In this series,we'll be taking a look at some of the key processes within your organisation and giving you some useful pointers on how you can benefit from implementing this best practice for yourself.

For this paper,we gathered together our knowledge and summarised it into some short guides. We do not intend to come up with a solution to your business pains. However, by basing it on the real-life experience of like-minded professionals,we hope that you will gain a strong understanding of the kind of benefits that you could achieve fromembedding these practices into your organisation.