Reverb is a leading online marketplace for buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has built an online destination where the global music community can connect over the perfect piece of music gear. In 2019 Reverb was acquired by Etsy. With the added support of one of the largest online marketplaces, we are on a path to becoming the go-to site for musicians everywhere.

Our core belief is that music makes the world a better place. Through Reverb Gives, a portion of every sale provides students, teachers, and leaders of music programs across the world with instruments they need.

About the roleThe Senior Director of Product's primary responsibilities include: developing the overall product strategy and prioritizing focus areas for your team; ensuring the successful execution of key product initiatives and being accountable for primary product metrics; hiring and continuously developing a team of outstanding product managers and strengthening our PM discipline; and communicating plans and performance to the executive team, key stakeholders, and the company.

The strategy piece requires:

understanding the company’s major initiatives, constraints, and business performance to inform the product direction you create;

providing direction for product teams and supporting the development of clear, effective product plans;

guiding the product team to achieve top-level sales and revenue growth targets by driving forward significant improvements to our buyers’ and sellers’ experiences

This position leads all aspects of the work of 5-7 product managers and enables them to make great decisions and deliver high impact work. You will:

develop performance indicators to guide teams and hold them accountable for those metrics

prioritize effectively and quickly makes changes as needed

ensure the most important problems are given the attention they need,

and partner with Engineering and Design leadership to build effective development processes and agile practices that work for our teams.

As the functional leader and manager for all product managers, this role:

gives teams context and guidance while encouraging a culture of empowered product teams

supports and demonstrates great data-based decision making

encourages strong cross-functional collaboration, and

enables reports to learn and grow their careers as product leaders.

Communication is key. We look to this role to effectively share the why behind your strategy and decisions, build support for important bodies of work with people of all levels and roles, and understand stakeholders’ needs and consider how products can support them.

What we need in this role to ensure successWe're looking for someone with at least 10 years' experience in product-oriented roles (e.g. product manager, engineer, designer, etc.), at least 3 years being directly accountable for developing and executing the strategy for one or more major products, and 2+ years' experience managing a team of highly skilled, productive direct reports. We seek someone who is very strong analytically who is comfortable with SQL and BI tools, able to independently do many analyses and interpret a wide range of data and business inputs to inform decisions.

It's all about collaboration at Reverb. This role partners with engineering leadership and other peers to build support for major initiatives across the organization. We need deep experience working with engineers to deliver great products, and a solid understanding of software and how it works.

Reverb is very customer oriented. This role requires a strong familiarity with UX research and product design and how they contribute to product decision making.

To be successful in this role, we require outstanding communication abilities and a consistent track record of building relationships, establishing connections, motivating, and listening to executives, peers, team members, and customers alike.Given the nature of our business, familiarity with e-commerce, marketplaces, and/or the music industry are significant pluses!

About our compensation and benefitsReverb offers compensation packages that include base, bonus, and equity in the form of Etsy restricted stock units. Some of our key benefits include:

100% paid medical, dental, and vision coverage for employees and their eligible dependents (you read it right: no premiums!)

Life, AD&D, and supplemental long-and short-term disability insurance

A matching 401(k)

A flexible take it as you need it PTO policy

12 weeks of gender-neutral parental leave for the birth or adoption of a child

Up to $7,500 reimbursement of adoption-related expenses

Ways to give back to you community through a charitable contribution match and volunteer time off

Additional InformationAt Reverb, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Reverb is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

In her time at Reverb, Carroll has heard stories of retailers keeping their doors open and new businesses launching because of the music marketplace. Those stories? “They inspire you to do your best every day,” she says. Because Reverb’s userbase is extremely passionate, Carroll and her team are able to gain regular insights from those fans to create solutions that have a tangible impact on musicians around the world.

Our users are all connected by a shared love of music, and they’re extremely passionate about what they’re buying and selling.

Tasia Carroll

UX Designer

Geoff Massanek

Director of Engineering

IMPACT MEASURED

Creating a more musical world

Whether they’re experimenting with search algorithms to help a musician quickly locate the perfect vintage Fender or adjusting Reverb’s “offer” functionality to drive more sales for sellers, Massanek’s team makes sure that the potential impact of their day-to-day work is regularly measured. They follow a pragmatic approach working closely with other teams, deploying dozens of times a day, and routinely testing new ideas.

We have the opportunity to understand our users’ behavior, quickly iterate, ship code often, and continuously learn and improve. This helps us get closer to our goal of getting more music gear in the hands of more musicians.

Geoff Massanek

Director of Engineering

Lydia Tripp

Engineering Manager

BAND TOGETHER

Better in pairs

When Tripp’s child was sick recently, she didn’t hesitate to take a few days off to stay home. Reverb embraces a positive work-life balance that extends to its engineering team — no single person is responsible for any single project. Instead, team members pair up on new tasks and learn from what everyone is working on so that if someone is sick or on vacation, another teammate can step in.

Work-life balance is built into the culture — employees might need to leave early to record an album or take a week off to tour in Japan. That balance translates to all of us, whether you’re a parent or have passions outside of work.

Lydia Tripp

Engineering Manager

Previous

Next

What are Reverb Perks + Benefits

Reverb Benefits Overview

Beyond free lunches and ping pong tables, we love working at Reverb because we’re making an impact. We’re working to make the world more musical—both through our platform and by giving a portion of our proceeds to youth music education programs through Reverb Gives.

Culture

Volunteer in local community

Reverb Serves gives employees the opportunity to volunteer with local organizations, such as Notes for Notes—a nonprofit that runs a recording studio inside the local Boys & Girls Club.

Partners with Nonprofits

Through Reverb Gives, a portion of every purchase made on Reverb helps youth music education programs get the musical instruments they need to make music.

Friends outside of work

Eat lunch together

Daily stand up

Open door policy

Team owned deliverables

Group brainstorming sessions

Pair programming

Open office floor plan

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Disability Insurance

Dental Benefits

Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.

Vision Benefits

Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.

Health Insurance Benefits

Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.

Life Insurance

Wellness Programs

Retirement & Stock Options Benefits

401(K) Matching

Company Equity

Performance Bonus

Match charitable contributions

Child Care & Parental Leave Benefits

Child Care Benefits

Reverb sponsors the [email protected] benefit, a family care service that can help you find caregivers for your whole family, including your child, parents/grandparents and/or pet.

Reverb Careers in Chicago

8

Digital Marketing Specialist, SEM

Support the growth of Reverb’s performance marketing practice and global SEM program.
Manage the SEM program to strict performance goals while testing and expanding into more upper funnel initiatives (Display, YouTube, etc.).
Deliver reporting, insights, and forecasts that accurately and appropriately measure channel performance on a daily through annual basis.
Partner with marketing team members to develop integrated efforts, such as integrated Google Display campaigns.
Scale international search coverage of both buyers and sellers in key markets .
Design, implement and iterate on experiments to acquire new buyers through performance marketing channels.
Stay on top of the always-evolving digital marketing landscape, from industry news to emerging technology and new campaign types.

Financial Analyst

Reverb’s Financial Analyst will be part of the FP&A team and play an integral role supporting Reverb’s financial and operational performance. This position will work directly with the FP&A Manager through various planning and ad hoc exercises, such as financial modeling, forecasts, and reporting. The position requires an experienced financial and strategic minded professional capable of juggling multiple priorities in a dynamic, rapidly growing organization who can partner across organizational and functional boundaries to drive projects to successful completion.

Senior Engineer, Infrastructure

We're presently looking for a Senior Infrastructure Engineer to join our team. We’ve built our platform on top of AWS and strive to automate every manual process we can. We are a quickly growing team working on scaling our infrastructure while following best practices and taking the approach of documenting our infrastructure as code.

Senior UX Researcher

The Senior UX Researcher’s primary responsibility is driving and executing research strategies in partnership with product, product marketing, analytics and partners across the company. Do you want to be an integral part of a product team, helping teams understand what questions they should be asking in order to drive their work forward? The insights the Senior UX Researcher brings to the table fuels the product team's passion for the problems they are solving! The Senior UX Researcher’s time is spent helping teams focus their most pressing questions, engaging with customers and internal users to explore their needs, identifying ways our products can better address those needs, and socializing those opportunities with product teams and throughout the organization. In addition, the Senior UX Researcher plays a vital role mentoring and supporting other UXRs.

Full Stack Engineer - Pricing and Offers Team

Reverb's newly formed Pricing and Offers team is in need of an additional full stack teammate. The team focuses on bringing buyers and sellers closer together in order to get the best experience for both user roles. Our team has great impact on both our users' experience as well as to the overall success of Reverb. As a team, we have ownership and accountability over this portion of our product.

Staff (Lead) Product Designer

The Staff Product Designer’s primary responsibility is crafting spectacular user experiences that excite users, tackle real problems, and motivate them to continue engaging and buying with Reverb! Do you want to be a critical member of a product team, bringing clarity to product and UX strategies, while also rolling up your sleeves and accelerating discovery, definition and ideation? In addition to everyday designing, the Staff Product Designer plays a vital role mentoring and supporting other product designers.

IT Manager

Reverb is seeking an IT Manager to take ownership of all aspects of our corporate IT function including network infrastructure, help desk, on-boarding and overall employee experience as it relates to workplace technology. We run a large fleet of Macs supported by cloud services such as G Suite and Slack. You will be managing a small team with opportunities to grow with the business. You will be taking Reverb’s existing IT infrastructure to the enterprise level and developing policies and procedures to optimize efficiency of our workplace technology.

Senior Director of Product

The Senior Director of Product's primary responsibilities include: developing the overall product strategy and prioritizing focus areas for your team; ensuring the successful execution of key product initiatives and being accountable for primary product metrics; hiring and continuously developing a team of outstanding product managers and strengthening our PM discipline; and communicating plans and performance to the executive team, key stakeholders, and the company.

Built in Chicago

United We Tech

Built In Chicago is the online community
for Chicago startups and tech companies.
Find startup jobs, tech news and events.