F.A.Q.

About Wing Lung Bank JETCO Pay Fund Transfer Services

1.

What is Wing Lung Bank JETCO Pay Fund Transfer Services?

Wing Lung Bank JETCO Pay Fund Transfer Services is an innovative fund transfer
system using mobile number. With Wing Lung Bank JETCO Pay Fund Transfer Services,
you can send money from your bank account to the majority of bank accounts in Hong
Kong by using the mobile numbers of the account holders.

2.

What is the service time of Wing Lung Bank JETCO Pay Fund Transfer Services?

Notification messages on necessary security measures will be sent to you through
the “Wing Lung Bank JETCO Pay” application from time to time. Messages
successfully sent will be deemed to have reached you simultaneously and will take
effective. Therefore, to protect your interest, you are strongly advised to keep
the notification function of “Wing Lung Bank JETCO Pay” application activated
to receive such messages.

7.

What kind of mobile devices can be used for “Wing Lung Bank JETCO Pay” application?

“Wing Lung Bank JETCO Pay” application works with mobile devices running
on the following operating system:

Apple
iPhone with iOS version 8.0 or above

Android mobile devices with Android
version 4.X or 5.X

For optimized performance, the following mobile device
models are recommended:

iPhone
5s, 6, 6 Plus, 6s, 6s Plus, SE

Samsung Galaxy S3, S4, S5, S6, Note 5

LG
G4, V10

Sony Xperia Z5 Premium

As Android version 6.0 has enhanced
its security function, access failure G08 error may be shown during registration with
mobile devices with Android version 6.0 or above. To ensure smooth registration, please
give permissions to access “Contacts”, “Phone” and “SMS”
in“Settings” after downloading “Wing Lung Bank JETCO Pay”
application:

Tap “Apps”,
or go to “Applications > Manage Applications”

Tap on “Wing
Lung Bank JETCO Pay” application

Tap on “App permissions”

Give
permissions to“Contacts”, “Phone” and “SMS”

Transfer and collect fund

1.

What is sender code for?

Sender code is an additional password for enhanced security. You may set sender
code for each fund transfer transaction and inform the receiver. The receiver needs
to enter this additional password before they can collect the money sent by you.

You can send money to another person through the App with the amount not exceeding
HK$5,000 per day and not less than HK$1 for each sending through your designated account
of the Bank. No money shall be sent through the App if the amount exceeds the said
limit.

3.

What if the receiver does not collect the fund?

The fund will be returned to the sender’s account if the receiver does not
collect the fund within 7 calendar days.

4.

Can the sender cancel the executed fund transfer transaction?

Sender can cancel the transaction through “Wing Lung Bank JETCO Pay”
application as long as the receiver has not confirmed to collect the fund.