All you need to do is take your collection code to your chosen store. You don’t have to print out your collection code and no further ID is needed. If you like, you can present it using your phone or tablet.

Your parcel will be held in-store for up to 7 days, starting from when you receive your collection notification via email or SMS. If for any reason you aren’t able to collect it within this time, the parcel will be sent back to the seller. You’ll receive a refund within 6 working days of the seller receiving the item back.

Check the seller’s returns policy to find out if the seller you bought the item from offers returns.
eBay Collection Point locations can't accept returns in-store for item bought through Click & Collect on eBay. To return an item, select the item in My eBay > Purchase History. Select Return this item from the drop-down menu on the right. You'll then be guided through the returns process.

And remember, if your item is damaged or not as described in the listing, you’re covered by the eBay Money Back Guarantee when you pay with PayPal.