In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small.

Course aims

The creative problem solving online training course will give participants an overview of the entire creative problem-solving process, as well as key problem-solving tools that they can use every day. Skills such as brainstorming, information gathering, analysing data, and identifying resources will be covered throughout the online course.

Course objectives

The objectives of this creative problem solving online course are:

Understand problems and the creative problem-solving process

Identify types of information to gather and key questions to ask in problem solving

Identify the importance of defining a problem correctly

Identify and use four different problem definition tools

Write concrete problem statements

Use basic brainstorming tools to generate ideas for solutions

Evaluate potential solutions against criteria, including cost/benefit analysis and group voting

Perform a final analysis to select a solution

Understand the roles that fact and intuition play in selecting a solution

Understand the need to refine the shortlist and redefine it

Understand how to identify the tasks and resources necessary to implement solutions

Evaluate and adapt solutions to reality

What’s covered in this course?

This online creative problem-solving course covers the following:

Module One: Getting Started

Icebreaker

Housekeeping Items

The Parking Lot

Workshop Objectives

Module Two: The Problem Solving Method

What is a Problem?

What is Creative Problem Solving?

What are the Steps in the Creative Solving Process?

Module Three: Information Gathering

Understanding Types of Information

Identifying Key Questions

Methods of Gathering Information

Module Four: Problem Definition

Defining the Problem

Determining Where the Problem Originated

Defining the Present State and the Desired State

Stating and Restating the Problem

Analyzing the Problem

Writing the Problem Statement

Module Five: Preparing for Brainstorming

Identifying Mental Blocks

Removing Mental Blocks

Stimulating Creativity

Module Six: Generating Solutions (I)

Brainstorming Basics

Brainwriting and Mind Mapping

Duncker Diagrams

Module Seven: Generating Solutions (II)

The Morphological Matrix

The Six Thinking Hats

The Blink Method

Module Eight: Analyzing Solutions

Developing Criteria

Analyzing Wants and Needs

Using Cost/Benefit Analysis

Module Nine: Selecting a Solution

Doing a Final Analysis

Paired Comparison Analysis

Analyzing Potential Problems

Module Ten: Planning Your Next Steps

Identifying Tasks

Identifying Resources

Implementing, Evaluating, and Adapting

Module Eleven: Recording Lessons Learned

Planning the Follow-Up Meeting

Celebrating Successes

Identifying Improvements

Module Twelve: Wrapping Up

Words from the Wise

Review of Parking Lot

Lessons Learned

Completion of Action Plans and Evaluations

What is creative problem solving?

"Creative problem solving (CPS) is a proven method for approaching a problem or a challenge in an imaginative and innovative way. It's a process that helps you redefine the problems and opportunities you face, come up with new, innovative responses and solutions, and then take action"

Why choose our online training courses?

All our e-learning courses can be accessed on any electronic/computerised device.

Study anywhere, in your own time and at your own pace!

Easy to follow and understand

Only 4-6 hours recommended study time

1-year access to course & learning materials

Access your course anytime, anywhere & on any device

Complete course on desktop computer, laptop, tablet or smartphone

Additional references and downloadable materials available

CPD accredited certification on completion

Course accreditation

The content of this online training course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Organisational e-learning

Are you responsible for organisational training and development or organisational statutory and mandatory compliance? You may want to find out more about how Learning Management System (LMS) may help your organisation. With our interactive LMS, managers and administrators can easily:

Creative Problem Solving - Online Training Course & Certification

How do I book this course?

To enroll onto this e-learning course, please add the course to your basket. From there, you will be able to go to our secure checkout page to complete your booking. Please note: If you are booking the course for a friend or colleague, this can be stated in the notes section of the ‘basket’ area so our system knows the individual(s) needing to be enrolled.

Once your payment has been confirmed, you will receive a booking confirmation email with a receipt. Immediately after purchase, you will receive an email with further instructions and unique login credentials to access your learner account. You will then need to follow the instructions and login to your learner account, where the course(s) booked will be ready for you to start!

How does the course work?

Our online training courses can be completed the on your desktop computer, laptop, tablet or mobile device anywhere there is an internet connection.

These online training courses are self-paced, so learners have full control and flexibility on when they wish to complete. There is no deadline for completion, but the course will expire from a learners account after 365 days, whether it has been accessed or not. Learners are required to achieve 80% pass mark to successfully complete the course and achieve a certificate. Certificates achieved can be downloaded from the learner profile page.

Refund policy

We want you to be completely satisfied with your training. We offer a 14-day money-back guarantee if you are not 100% satisfied.

To request a refund, you should email our support team with your receipt stating why you would like to be reimbursed. You, or your learners, must not complete the training to make a valid refund claim. Any courses that have been completed and those with certificates achieved will not be valid for a refund.

Will the course work on multiple devices, such as tablets and mobile phones?

We recommend using a desktop or laptop device for the best learning experience. These online courses can also be taken on tablet and mobile devices, e.g. iPads and iPhones.

Is a specific internet web browser recommended?

For the best possible experience, we recommend that learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure there are no updates pending on your browser.

How long do learners have to complete a course?

There is no set completion time for this course. Learners can study in their own time at their own speed and may pause, leave and come back to the system to continue the training at any time.

On successful completion of this e-learning course, you will be able to download, save and/or print a quality assured CPD certificate. Our CPD certificate can be used to provide evidence for compliance and audit (recognised internationally).

Learners are required to achieve a score of 80% or higher on the end of course assessment to successfully complete the course and achieve a certificate. Certificates achieved can be downloaded from the learner profile page.

All our online training courses and programs are accredited by the CPD Certification Service as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Are you looking to buy this course for multiple members of staff or a large group?

We offer very competitive volume discounts for users looking to enrol multiple candidates on to any of our online training courses & qualifications.

Please call our Support Team on 024 7610 0090 or go to our E-Learning for organisations page for full details and pricing:

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