iQCX is a securely hosted reservation management platform designed to help travel management companies, corporate travel departments, and online travel agencies to better manage reservations, issue tickets, deliver itineraries and produce travel program reporting and analysis. iQCX interacts with every major global distribution system and can be customized to integrate with other technology providers.

iQCX is comprised of six primary and essential components that have been designed to: increase ticket throughput by saving time and work in creating reservations; improve operating efficiency by optimizing workflow and increasing touch-less rates; reduce overhead by eliminating the cost of technology maintenance and management; and, increase revenue by directing agents toward the most profitable supplier relationships.

Quality Control – iQCX QC

The quality control component ensures the reservation is complete and accurate by:

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Trip Improvement

The trip improvement component has three essential sub components.

Fare Checker – searches the GDS for better fare options

Seat Checker – works to acquire seats preferred by traveler

Waitlist Checker – queries availability of waitlisted segments

Reservation Management

The reservation management component is where customers can use technology to improve their unique and distinct business processes.

iQCX’s business rules management system utilizes ResRules to power the customizable automation of an endless array of manual activities unique to a specific set of operational and cost center objectives. Customers can outsource the development of ResRules to Cornerstone or, upon achieving certification, program them internally.