How to Earn Points

You will earn 1 point per $1.00 spent AFTER the item(s) are purchased from the shops
that are participating in the Point System.

*The points you will earn is shown below the price on each item under the item description.
*Points will NOT be earned on shipping & handling charges.
*There is NO expiration date on points.
*The point system rules are subject to change at any time.

How to Redeem My Points

You can get $1.00 off your next order for every 100 points spent at the 2nd step
of the checkout.

The points can ONLY be used in increments of 100 at the Checkout Example:

Price Match

Aloha Outlet Select Shop will price match if you find a lower price on an identical
available product at another competitor’s online retail store, only at the time
of purchase. (See full policy below for details)

How do I request a Price Match?

Please provide proof of price with the following information at the 2nd Step of
the Checkout in the “Special Request” form:

*The price match approval processing time will take about 1 to 2 business days from
the day of your order.

How do I show “proof” of price?

The best way to show the proof of price is to provide us a Direct Website Link to
the identical item you would want a price match. So when we click on the Website
Link, it will take us directly to the competitor’s item with the proof of price.
We reserve the right to verify the lower price and availability of the item during
the approval of the price match.

What does “identical” item mean?

An identical item is the same brand, style, material, color, size, and etc… (It
depends on the item you are price matching).

Does Aloha Outlet price match “free gift with purchase” offers?

We do NOT price match “free gift with purchase” orders.

Are shipping charges included in price match?

Yes, shipping charges are included in price match, but it depends if the competitor
offers free shipping. Please see below for details:

If your Aloha Outlet order received free shipping and the competitor offers free
shipping, we will price match the product without considering shipping charges.

If your Aloha Outlet order received free shipping and the competitor does not
offer free shipping, we will include an appropriate shipping charge in the competitor’s
price before price matching.

For International orders, the shipping fee will be calculated depending on the
weight of the package unless the competitor offers free shipping for international
orders. If the competitor offers free international shipping, we will price match
the product without considering shipping charges.

Exclusions

Aloha Outlet Select Shop will NOT price match the competitor’s items that are:

Exchange & Return Policy

If you are not 100% satisfied with your purchase, please return it to us for an
exchange or refund within 30 days upon receiving the package (Returns must be unworn,
in the state you received them, and in the original packaging).

You are responsible for the return shipping costs. When making an exchange,
AlohaOutlet will cover the shipping costs delivered back to you.

We recommend that all returns and exchanges be sent via a traceable carrier such
as USPS, UPS or FedEx. AlohaOutlet is not responsible for packages not received
if sent via a non-traceable carrier. We do not accept C.O.D. returns.

Exchange & Return Policy

If you are not 100% satisfied with your purchase, please return it to us for an
exchange or refund within 30 days upon receiving the package (Returns must be unworn,
in the state you received them, and in the original packaging).

You are responsible for the return shipping costs. When making an exchange,
AlohaOutlet will cover the shipping costs delivered back to you.

We recommend that all returns and exchanges be sent via a traceable carrier such
as USPS, UPS or FedEx. AlohaOutlet is not responsible for packages not received
if sent via a non-traceable carrier. We do not accept C.O.D. returns.

Shipping

We offer FREE Shipping on all U.S. Domestic orders for any size and quantity.
*Some restrictions may apply. See below and/or product details for more information.
Please see the chart below for details:

USPS Priority Mail®

Shipping Fee

Order Processing**

Delivery Time

Estimated Delivery

U.S. Domestic

Free*

1-2 Business Days

3-5 Days

5-7 Business Days

International

Varies Depending on Country

1-2 Business Days

7-10 Days

10-14 Business Days

*Free U.S. Domestic shipping on most items except for
some Hawaiian Instruments and heavier items.**Order Processing may delay depending on the availability
of your ordered items.

I live here on Oahu. Purchased this for my 75 yr old mother who lives in San Francisco for a wedding which will be held here at the Kahala Resort & Spa In July 2018. I was not sure about the sizing but I spoke with with customer service via phone and they suggested I visit the actual store in Waikiki Shopping Plaza. Gave great directions. I took lots of photos and videos and tried on all the sizes for my mother. It was very effective. We bought her the dress and it was perfect. Thank you!

Dress was a true representation of the picture on your website. Well made with only a slight alteration made to make it fit perfectly. Look forward to wearing it next week at our Mardi Gras ball here in Louisiana. Thanks for you great customer service and quick response to my needs.