TripAdvisor Traveler Rating:

4.05Cleanliness

4.05Location

4.05Rooms

4.05Service

2.05SleepQuality

4.05Value

4.05

“We didn't have enough towels and washcloths. We had 4...”

Mar 18, 2013Janet J, Belmont

We didn't have enough towels and washcloths. We had 4 people in our room and only had 3 washcloths and towels. Noise woke us up around 5 AM - child in the hall making noise. Breakfast items were running low and not kept up as promptly as could have been.

Read management response to this review.

Management response from HospitalityMgr, Manager

Janet, I am sorry that you were awaken at 5 am by a child in the hallway and that it interferred with a good night sleep! Unfortunately, the front desk was not alerted of a noise complaint so that it could be addressed. Also, thank you for letting me know that there were not enough towels in your room. I will let our Executive Housekeeper know so that she can make sure that the inventory is as it should be. I hope that you called down to the front desk so that someone could bring you more towels! I noticed that you had four rooms booked in the hotel, hopefully, your other guests found their stay comfortable. Thank you for your comments and we hope to see you again soon!
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