Research Manager, WhatsApp

Menlo Park, California, US

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas - making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.

The Research Leader will be an integral part of our team, and will design, execute and deliver high-impact primary research. The ideal candidate will be flexible, agile, with strong analytical and communication skills. In this role, you will work with Product, Marketing, Business and CO teams to help shape the direction of our product and business.

The role also requires you to have a proven track record of building and managing high-performing teams, preferably with researchers of different disciplines. You will need to articulate the vision of the team internally and externally. You must become a trusted, strategic partner to product stakeholders by communicating and demonstrating the value of research, and by delivering insights that lead to demonstrable improvements for our users. You should be analytical, but also know when to trust your gut. You will build strong relationships with other research teams across the Facebook family of apps to share insights and find common themes.

Responsibilities

Build the vision and team for the research function at WhatsApp

Ensure we are always focusing on the highest priority opportunities and challenges

Translate research findings into actionable insights that will have an effect on reaching billions of people and millions of businesses

Keen eye for and focus on impact

Resource Allocation - ensure we are always focusing on the highest priority things, focusing both on the short-term needs as well as looking ahead to the next big challenge

Recruiting talent

Minimum Qualification

Knowledge of quantitative and qualitative research, and track record of using data to make arguments

Connections in the UX world and experience attracting and retaining researchers

Experience in all areas of research (including design research, market research and quantitative research)

Track record of translating research into actionable design and product

People management experience

Preferred Qualification

International research experience

Experience in a consumer technology company, with a strong understanding of social platforms, mobile ecosystems, and messaging

Experience with positioning, messaging development and optimization research

WhatsApp is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. You may view Facebook’s Pay Transparency Policy and Equal Employment Opportunity is the Law notice by clicking on their corresponding links. Additionally, WhatsApp participates in the E-Verify program in certain locations, as required by law.

WhatsApp is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com .