The title of this page may confuse the
reader initially as some of the tales that are linked from here
are about the exact opposite of customer service.

But that's the point - when a company says customer service,
you should equally expect to get shafted.

When you live in the east, you hear tales of developed
countries and
tend to conjure up some kind of image of the promised land. Take it
from me, as one
who has lived on both sides of the equation, this is high-grade
bulldust.

Customer service exists in countries like Japan. It is a
question of
honour there, the customer is treated like God. I have a tale to
substantiate
that even though I've never been to Japan.

But now Japanese companies are also beginning to learn Western
ways, much to my chagrin. It is no surprise that they are often
encountering resistance from the common man and at times biting
the dust.
I recently had a brush with Sony that outlines exactly how the company
manages to avoid taking responsibility for its mistakes.

In Australia, you can safely assume that customer service does
not exist. It's a joke. People are busy
trying to avoid responsibility. I have dozens of tales about this,
gathered
during my seven years in the country. Two of them are detailed - see
the links
below.

Why put such a page together? Solely in the hope that somebody
may benefit from these experiences. They haven't been pleasant
experiences as they
tend to show one the worst side of human nature.

If only people who are employed by these companies were
somewhat professional
in their approach, it would all be different. But it wasn't...