Palmers Lodge - Hillspring at Willesden Green Reviews

Reviews & Ratings Explained

83%

Rating

3985 Total Reviews

82%Value For Money

88%Security

75%Location

86%Staff

83%Atmosphere

86%Cleanliness

82%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is. Read our review guidelines »

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71%

Although it was a hostel, we thought out en suite room was very small and our beds somewhat uncomfortable, leaving both of us to sleep badly in our bunk beds.
The communal areas were good with good use of the wifi, and we found the staff to be most enthusiastic.
the breakfast was poor with just toast, cereal and croisants

AWESOME place!! It was only about a 10 minute walk to the tube, and you could get straight onto the line that takes you to Big Ben, the London Eye, and Westminster Abbey without needing to switch! it was about a 25/30 minute ride, but i thought it was worth it--even with having to buy an oyster card it was still cheaper to stay here than in most other hostels!
the staff is amazing, Mr. Ed and Cassandra especially helped me out and they were super friendly and sooo nice!

This is an amazing hostel, in a beautiful area just a 7min walk to the metro. Its extremely clean with adequate shower and washrooms. The staff is good, they have a lounge, bar and provide decent breakfast as well. The rooms I stayed in -4Bed Mix had an amazing view, bed very comfortable, they provide towels and a secure personal locker to put in your luggage. if you have extra you can have it stored in the locker room as well.I loved my stay out here and would recommend you to blindly stay here

Someone arrived into the dorm at 2 in the morning and seemed oblivious to the other people trying to sleep around him, he turned on the lights and started unpacking his things loudly, and also snored heavily for the rest of the night. I know this is not the fault of the hostel and it comes with the territory when you share a dorm with many people. But i think maybe it would be a good idea to advice new arrivals to be aware of other guests, also keep all snorers in a seperate room!

Hi there,
Thank you for your review. We do advice people to keep it down during sleep ours, it's even written down in our welcome packs. But unfortunately there's no way for us to keep people who snore separate from others that do. Most people don't even know they snore. When sharing a dorm, this is one of the downsizes you may encounter. Not everybody has the same education, culture, sleeping habits, etc. To avoid these situations we actually recommend to book a private room.

83%

Everyday Palmers Lodge's crew Clean Every single part of hostel. It's very clean. But some noize from group at the night. but dosen't boder you. I'm sure you will like this hostel. And important Thnig is No BED BUG! perfect receptionist. very nice guys.

The "secure luggage room" isn't even locked and anyone can just walk in, so be careful there. The rooms were alright, but if you're unlucky enough to be on the ground or underground levels your shower experience will be pretty miserable compared to those on the other floors. While I was there the girls bathrooms were being painted, which meant the only option downstairs was the mixed bathrooms which were horrible. The kitchen is way too small for the number of guests. Overall pretty average.

Me and my boyfriend really enjoyed our stay at hillspring! Unfortunately we had to take an earlier flight back than originally planned. Canceling our last Night was no Problem at all. Excellent work by the staff!

This place was okay. Nothing special and out of the way from the main tourist attractions. If you dont mind walking a bit to the train station every day, it's fine. I stayed in my own room and I'm glad since there seemed to be several large groups of younger crowds staying together in the dorms. I'm 29 so when I say young I mean YOUNG.

Mold in the room, which they then "cleaned", but I mean it is still underneath the wallpaper and in the wall;
stuff seemed not very helpful when telling there is mold in the room.
booked a superior double private room and the bathroom was not as shown on the pictures on the website. instead of a tiled bathroom, it was a plumbing unit.
poor part of the city - there i nothing but poor shops.
computers were not working - so we had to wait to get into our room, because we could not get a key card

Hi there,
Thank you for your feedback.
The size of the rooms depends on the type of room. Some of them are much bigger than others.
Even though there was a more laid back/relaxed mood and maybe more families than usual during the winter months, during the warmer months the atmosphere is completely different. There's more of a party vibe in the high season. Hope you can comeback then to see it for yourself! :)

The four person rooms are extremely tiny. Very diffucult to move around. The water pressure in the showers is also not the greatest. The location is pretty far from everything else but you there is a close tube stop. The staff is very very helpful! The free breakfast is really good!

In the pictures the place looks more modern than how it actually is.There was a lot of humidity in the air all over the place,it was the same smell as when you enter a pool in a gym.I stayed in a 4beds room and I was happy to realise we had our own sink.The toilets are shared between male and female guests which doesn't give you a lot of privacy tbh and the shower was not particularly clean when I used it.The wifi did not work at any time.My friend spent all night sneezing and crying due to dust

Hi there,
Thank you for your feedback.
Our pictures are real and show exactly how the place looks. We are sorry if you felt deceived somehow.
That smell can be from the bleach, as our housekeepers clean the bathrooms 5 times a day. The Wifi signal is very strong throughout the hostel as we have repeaters in every floor. So it was probably the case where it just needed a reset.
And we have a female and male only bathrooms located in the basement.
Sorry for any inconvenience caused.