So I have had an iPhone since the beginning on a FAN account, and the day that I bought my 3G I called ATT to add the TMS4 text messaging plan, which gives me 1500 text messages for $8.99/month. This has been on my account since July of 2008.

Fast forward to this year. I buy the iPhone 3GS on launch day from the Apple store. I look on my ATT wireless online account and apparently I am being charged per text message. I don't have ANY text messaging plan on my account anymore.

I called ATT yesterday and asked them why I am being charged per text, since I was under the assumption that I had the TMS4 plan on my account. She told me that the TMS4 plan was not compatible with the 3GS, and if I wanted 1500 text messages it would now cost me $15/month. I told the agent that I did not authorize the removal of TMS4, and that she should put it back the way that it was. She told me that she tried to put it back, but the system would not let her do this since I have an iPhone 3GS. I asked her to give me a $6/month credit for the difference between the existing text plan and the TMS4 plan, but she refused.

So...I am sure that I am not the only one that was using the TMS4 plan, so if anybody has experienced this, what have you done about it? I am open to all ideas!!

The reason why they let you still have your TMS plan is that it is still active in the system. If my plan would not have been removed, they would have let me keep on using it, but since it is not active anymore, they cannot add it back.

So I have had an iPhone since the beginning on a FAN account, and the day that I bought my 3G I called ATT to add the TMS4 text messaging plan, which gives me 1500 text messages for $8.99/month. This has been on my account since July of 2008.

Fast forward to this year. I buy the iPhone 3GS on launch day from the Apple store. I look on my ATT wireless online account and apparently I am being charged per text message. I don't have ANY text messaging plan on my account anymore.

I called ATT yesterday and asked them why I am being charged per text, since I was under the assumption that I had the TMS4 plan on my account. She told me that the TMS4 plan was not compatible with the 3GS, and if I wanted 1500 text messages it would now cost me $15/month. I told the agent that I did not authorize the removal of TMS4, and that she should put it back the way that it was. She told me that she tried to put it back, but the system would not let her do this since I have an iPhone 3GS. I asked her to give me a $6/month credit for the difference between the existing text plan and the TMS4 plan, but she refused.

So...I am sure that I am not the only one that was using the TMS4 plan, so if anybody has experienced this, what have you done about it? I am open to all ideas!!

Click to expand...

If the next representative you speak with is unable to add the feature, tell them to submit a "Clarify - Unable to complete transaction" case and hopefully this will do it.

When you bought your 3gs you should have been informed the feature was not compatible.

I was also able to have TMB9 added to my account. The rep had to a do a lot of searching as the name has been changed to "B2B SMS 750" or something like that. He did say it was a dead code but was still able to get it to stick. He then told me I owe him my life (no joke).

Well the resolution of this story is that TMS4 is a no go but they were able to give me 750 messages for $7.49. So I am saving $1.50/month and getting half of the messages that I used to. I would make a much bigger deal about this if I ever went above 500 messages per month, but I have much bigger things to worry about my life.

Either way, this leaves an even more sour taste in my mouth about ATT. I switched from Verizon in 2008 to get the iPhone, and it really killed me that I had to leave a company that treated me so well because they turned down the iPhone years ago. I will be the first one in line the day that Verizon gets the iPhone though...ATT is an evil corporation.

Well the resolution of this story is that TMS4 is a no go but they were able to give me 750 messages for $7.49. So I am saving $1.50/month and getting half of the messages that I used to. I would make a much bigger deal about this if I ever went above 500 messages per month, but I have much bigger things to worry about my life.

Either way, this leaves an even more sour taste in my mouth about ATT. I switched from Verizon in 2008 to get the iPhone, and it really killed me that I had to leave a company that treated me so well because they turned down the iPhone years ago. I will be the first one in line the day that Verizon gets the iPhone though...ATT is an evil corporation.

I am sure that any corporation is evil if you talk to the right people. I can only talk based on my experiences with both companies. I was with Verizon for 6 years and was a completely satisfied customer. Then I switched to ATT.

I live in San Diego, CA, and I dropped more calls in the first 2 weeks with ATT than with my entire 6 years with Verizon. If you talk with somebody in South Florida where ATT is better than Verizon, you will get a completely different story. It all depends on where you live and who you get to talk to on the phone helping you.

Sorry, I was searching for something else and saw this...don't mean to comment a month later. BUT, I think this shows that if any of us using these codes go to upgrade to a new iPhone, we have to do it at AT&T stores, because Apple's systems will knock out our existing codes... Good to know

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