Accepting Remote Desktop Requests

In order to solve certain issues, the support technician may need to directly connect to your computer via a remote connection. Remote control can only go ahead if you grant permission for this to happen. Our technicians will always request your permission via the chat window.

The
technician will ask your permission before he or she makes any
changes to your machine. Such changes might include installing
programs, creating system restore points or deleting unnecessary or
infected files.

Click
the 'Yes' button at the top of the interface in order to allow the
technician to connect to your computer.

Upon completion of their work, the
technician will disconnect from your computer, inform you that the
requested tasks have been completed and ask whether you would like
help with anything else.

Click
the 'Disconnect' button and confirm it in the next screen to end the
session with our GeekBuddy.

Congratulations,
you just finished your first GeekBuddy support session. We hope you
enjoy using your trouble-free computer.