Only one promo code can be used per order. Savings will be reflected in your shopping cart. Discounts cannot be applied to shipping and processing, taxes, design services, previous purchases or products on the Vistaprint Promotional Products site, unless otherwise specified. Discount prices on digital products are valid for initial billing cycle only. Additional charges may apply for shipping and processing, and taxes, unless otherwise specified. Free offers only valid on the lowest quantity of each product and not valid on more than 2 items per order.

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Change or Cancel Order

The moment you submit your order, we start working to get it to you as quickly as possible. But, we know - mistakes happen. We'll do everything possible to cancel your order, just follow the directions below:

Access your My Account page.

Click on the View Order History link.

Click Cancel on the order you wish to cancel. An "Are you sure you want to cancel?" pop up will appear.

Click Cancel My Order.

Your order will now be cancelled. In the status field for that order the word "Cancelled" will appear and the "Cancel" action will be greyed out.

If the order is cancelled successfully, a merchandise credit for the order amount is applied to your account.

If you rather we do it for you, give us a call right away and we'll do our best to cancel your order.

The moment you submit your order, we start working to get it to you as quickly as possible. But, things change. While we can't edit an existing order, it may be possible to cancel your original order and apply the merchandise credit to a new order.

Once your order is successfully cancelled, a merchandise credit for the order amount is applied to your account. Then you can edit the document from My Portfolio, and reorder using the merchandise credit.

If you would rather we do this for you, give us a call and we'll do everything possible to edit your order.

The moment you submit your order, we start working to get it to you as quickly as possible and it cannot be changed. Need it done even faster? We can't edit the shipping speed of an an existing order, but it may be possible to cancel your original order and apply the merchandise credit to a new order - with expedited shipping.

The moment you submit your order, we start working to get it to you as quickly as possible and it cannot be changed. But, mistakes happen. While we can't edit the shipping address of an an existing order, it may be possible to cancel your original order and apply the merchandise credit to a new order.

To cancel your order, check out the Can I cancel my order? FAQ. Once your order is successfully cancelled, a merchandise credit for the order amount is applied to your account. Then you can reorder using the merchandise credit and select a different shipping address.

If you would rather we do this for you, give us a call and we'll make sure your order arrives at the right place.

Don't worry, if you already placed an order with an error in the billing address, but received an order confirmation email, than the error did not affect the processing of your order. If any errors do happen to arise, we will contact you.

We take your privacy very seriously. To ensure your billing information is secure, our billing system is completely automated. This means we are unable to change your billing information once an order has been submitted. However, you can update your information during the checkout process the next time you place an order.

Beneath your list of addresses, de-select the Use this address as my billing address check box and click Next.
Note: If the Use this address as my billing address check box does not appear, that's ok! Just click Next and you will be able to edit your saved billing address on the following page.