I have the SENA SMH10 system for my helmet. A friend of mine bought 2 and gave me one. I used it for about 2 seasons and decided to swap it into a new helmet. During the process I wasn't careful and pulled the mic wire out of one of the connections.

It looked like a simple fix for a skilled electronics tech. So I emailed SENA to ask where I could take it / send it to get the connector fixed. Long story short, I received a warranty return authorization to send the clamp unit back to SENA and they sent me an entire new Clamp Kit!

In my emails back and forth with SENA I was very open that I broke the thing and it was my fault and not a defect of the product. I even told them if there was charge to get the thing fixed I would happily pay. They asked me for a copy of the receipt, to which I told them I did not have and I was even truthful about how old the unit was.

4 of us all have smh10's and were riding 2 hrs in pretty hard rain. Mine was the only one that had problems... Dead the next day. Called sena, told them what happened, and they provided an RMA for return. I'm expecting a replacement. Good support!

Have ridden in rain before without a problem. Not sure what happened this time?

I recently bought a Sena SMH10. After several usages the battery life was way down. Emailed Sena, they offered to replace it and sent a UPS label to return the old unit. I expressed concern that I would not have the replacement in time for a week long MC trip. They Priority Mailed the replacement in 3 days, before they even received the faulty unit. WOW!!