Paying for Trial character migration to paid account? Dafuq

My cousin played trial till level cap.
And bought battle chest the day later and got 2 accounts Wow1 and Wow2.

But could not use his level 20 and so i ticketed blizz on his behalf and they said that you must pay for migration to the retail account?

Kinda a retarded thing to do.

From the eyes of a new player.
Test trial account
Have loads of fun to level 20
Buy retail
Start a new character instead of continuing your journey

I am pretty sure that this should not be the case.

Am i wrong?

/Rage post
/Info post

Ty for replies

Originally Posted by Shinra1

I've been trying to level my warlock for well over a year now and I've only just hit level 60. There's something very difficult about their playstyle right from the get go. Surely it can't just be me? Is there any chance that the devs can streamline the class. Their resource system is also difficult to maintain as well.

Just have him call and explain the situation, they are alot more understanding on the phone than tickets. If that doesn't work deman a refund and then im sure they will grant it with enough quarrel. Then upgrade the right account and boom done.

Yeah, either your friend accidentally created a new account instead of upgrading his trial, or the GM was confused into thinking that's what he did and the real issue is that the trial restrictions haven't lifted yet (it takes 72 hours). Hard to discern which it is by "can't use his level 20 character." Does the character show up on his character menu for that server at all? Or does it, but he can't level it? If it's the former, he accidentally set up a new account. If it's the latter, he just needs to wait out the time.

In any case, this is not normal. A mistake or misunderstanding has been made. You don't have to migrate characters from trial to retail accounts normally if all is done correctly.

You might try calling them and asking them to do it for free since it was a silly mistake, but probably he should just level a new dude sicne level 20 isn't a lot of time.

Much better results will be had if the person with their name on the account is the person making contact.

Ofc. I ticketed on his account

Originally Posted by Shinra1

I've been trying to level my warlock for well over a year now and I've only just hit level 60. There's something very difficult about their playstyle right from the get go. Surely it can't just be me? Is there any chance that the devs can streamline the class. Their resource system is also difficult to maintain as well.

He is convinced he upgraded his trial.
But going to do another ticket.

They should easily resolve this since the account is only 4 days old :P

Originally Posted by Shinra1

I've been trying to level my warlock for well over a year now and I've only just hit level 60. There's something very difficult about their playstyle right from the get go. Surely it can't just be me? Is there any chance that the devs can streamline the class. Their resource system is also difficult to maintain as well.