...telephone effectively and correctly use their voice, language and a professional approach to influence others Create the right impression of their organisation... Learn about: Telephone techniques, customer’s needs, Listening Skills...

...equip you with professional telephone techniques for dealing with all customers successfully. Global Edulink, as a leading training courses provider in the... Learn about: Negotiation Skills, Communication Training, Time management...

...point of contact between the customer and your organisation, and the efficiency of how the call is handled will lead customers to form an opinion of your customer... Learn about: Telephone Skills, Skills and Training...

...manner on the telephone. It is suitable for those who have contact with customers on switchboards. reception, and customer services/ call desks. This course... Learn about: Influencing Skills, Persuasion Skills, Negotiation Skills...

...and how to use their voice for maximum potential. 3. Use techniques to help them be more assertive and confident on the phone. 4. Describe some useful... Learn about: Persuasion Skills, Influencing Skills, Customer Service Skills...

...customer will have of your organisation will be created via the telephone, and yet few people have been properly trained in telephone skills... Learn about: Customer Care, Customer Service Skills, Call Centre...

...for those who want to enhance their professional career! Everyone required to make or take business calls, particularly those having regular contact... Learn about: Telephone Skills, Skills and Training...

...best possible image of the company and the individual.*Remember the lasting image of first and last impressions.*Learn valuable listening and questioning... Learn about: Customer Service Skills, Customer Care...

...phone and how to use it to influence • Control a call and gain information • Question and listen effectively • Manage a difficult situation assertively... Learn about: Customer Service Skills, Oral Communication, Verbal Skills...