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Your business may well become a success story overnight, who knows? – The journey from one customer to a quarter million can very well become a herculean database to manage if you’re not equipped with a state of the art customer support platform. Kapdesk will help you stay in tune with your customer experiences, letting you be a part of their happy journey with your business, always.

Simple Design Interface

The application UI is designed to be user-friendly. Once you go through the primary demo, you’ll be ready to go live.

Bridge Multiple Channels

An awesome interface for communicating with customers across all the supported channels like email, social media, phone and chat.

Automated Awesomeness

Customer support is fun when things start falling into place. Have all your business’s standard process operations automated.

Auto-profile Segmentation

Gain access to cross-channel interaction. Get segmented profiles and a detailed history for each customer, enabling you to provide personalized customer service.

Extremely Flexible

Two businesses may belong to the same industry, but the nature of each business is different from one another. Regardless of whether your business belongs to the food industry, hospitality industry, IT, real estate or consumer goods and services industry

Smooth Transformation

We strive to understand the nature of your business before adding that extra customer support tools. Kapdesk seamlessly integrates into your present cycle of operations and adapts with your entire business process, letting you continue as if nothing ever changed.

Increase Productivity

Drive operational excellence by combining the right technology with a dedicated workforce. With detailed reports on individual employee performance, identify the gaps in your current process and work towards achieving maximum potential.

LET'S HAVE A CONVERSATION

Leverage customer service platform with an online destination for 24/7 support to help your customers answer their own questions. With Kapdesk Help Center you can create a knowledge database, and customer portal that fits in seamlessly with your brand in a matter of moments.
Kapdesk streamlines your support infrastructure with real time features like ticket views, prompters and necessary automations. This helps you deliver better customer service and relevant, to the point conversations.