Question

posted by EmmanuelF
1 year ago
Firefox stall and crash when adding or downloading any files

Firefox will stall and crash after attempting to add or download any kind of files. I have also note that when highlighted the words in the boxes under the top of the screen menus File, Edit, Tools and Help will look like frayed, this will not happen with the menus View, History and Bookmarks where the words are solid and clear.
I recently reinstalled Firefox and the program has created a Old Firefox Data in my desktop.
The last version I had +/- two years was also having a similar problem plus a total freeze and crash by going to Options, which does not happen anymore.

I recently reinstalled Firefox and the program has created a Old Firefox Data in my desktop.

probably you Reset Firefox ,.....after the reset is finished, your old Firefox profile information will be placed on your desktop in a folder named "Old Firefox Data." If the reset didn't fix your problem you can restore some of the information not saved by copying files to the new profile that was created.... (see the note in the Reset Firefox link)

Hello David241, the link in my reply redirects me to : http://support.kaspersky.com/5350?el=88446 (forget the el, it is my country) and if you click the 1. How to disinfect a compromised system then you can see the TDSSKiller exe file for Windows 8, 7, Vista.

if you click the

malware family Rootkit.Win32.TDSS or

bootkits or

rootkits

in the link you gave us redirects to the page above also !

it is the same i think.

the link you gave us also, indicate better The utility supports in IMPORTANT session.

i think it is the same !

Only trying to help and be a team player.

yes, i like that, you are in the spirit of firefox support, if we not help each other then it is better to give up.

My only concern was the page I saw clearly has the date 2011. I believe this could confuse a less experienced user. Truthfully it confused me. Thank you for your response and compliment. If you say the program is the same I believe you. Why not use the link without the date?

Although always very conscious of security in my pc, two years ago I have a bug trying to do some damage in this system. After some fight and the help of some online scanners, TDSSKiller and even Combo Fix, I tough I got ready of the problem; nevertheless I have to deleted Firefox because maybe it was compromise beyond the point of fixing.

This days find me reinstalling Firefox, I thought that furthers updates will have work for a stronger program and a clean running.

I have always like Firefox way above any other browser; is not as intrusive as others and reacts fairly fast (plus give me more options that the main stream and corporate ones).

Ideato, if you are sure this is a malware related issue I will do as suggested at the end of this article that you point out (Troubleshoot Firefox issues caused by malware) and go to see the Pros at Bleeping Computer Forums, once they are sure I don't have anything of risk I come back here for the follow up.

I reread your earlier post by using both AVG antivirus and Windows Defender at the same time you are actually creating a weakness because the programs can conflict. You may believe more protection is better that is not true if the programs fight each other. I recommend you choose one and disable the other. The choice is yours to do this or not do this, I can only make a suggestion.

Thank you David, I don't think that library is of help yet because we don't even know if I have a malware. I am waiting on Ideato or somebody else with knowledge on the crash ID's reports to point out the problem and go from there. If malware is suspected them I go down the road I explained before; I just want to be kind of sure because that's a very time consuming situation.
Thanks

You should very definately run the Microsoft Safety Scanner. The link is above in ideato's post. It is very safe to use. I have used it myself. It can take 2 or 3 hours to run. After that you will have new information for ideato.

I am sorry. I thought if you have Windows XP you wold have Microsoft Security Essentials not Windows Defender. My mistake. Thank you for helping me understand. I will be watching for more info after your scan.

The other people who give advice are more experienced than me. When they all leave I am still here. If I had your problem I would try this : Completely remove Firefox do not save any data or bookmarks. Download a new Firefox from www.mozilla.org When you are installing the new firefox do not import any settings from any other browser. BEFORE doing this review your bookmarks and write down the important ones. Your history will be gone also so check it as well.
THIS PROCESS IS CALLED A CLEAN INSTALL.

Hi David, two years ago, when I uninstall Firefox I did a clomplete uninstall, well... obviuosly its wasn't all that clean because when reinstall it that folder with the old configurations pop up in the desktop...

Please provide me with a link to a complete uninstall process. (I'm also going to delete the folder in the desktop).

An update. I got Internet back in safe mode (the Intel program did not wanna to do what the Microsoft program was doing so well, so the Intel program when to rest for a while...) and so, I was able to test Firefox...

I got the same problem in Safe Mode. Very interesting, running Firefox in safe mode but under the Admin account will not only stall and crash when downloading but also when clicking in the Options tab. Which did not happen when going into our account in safe mode (download crash).
I wanna to post this info because it maybe becomes of help for debuggers...

I would try following the uninstall instructions; do you think is better to do it in Normal or Safe Mode (Admin or our account)?

I have only had to reinstall firefox one time after a restore on my windows 8 system. I got involved in your question by accident. I was looking at your question and checking links posted by ideato. I found one confusing and tried to clarify with ideato. My old computer runs windows xp. I hope cor-el or tdowner responds. I have no idea or suggestion on how to help from this point on. I have very limited experience helping others. I try to choose questions I reply to carefully.

Hello Cor-el,
Did you notice that after his clean install he had 14 plugins?
I thought with a true clean install he would have to reinstall his plugins.
Just trying to lend a small assist. Do not reply to me, just to EmmanuelF.