FAQ

Q. How do I manage my Junkmail ?

IronPort Spam Quarantine: Overview

The IronPort Spam Quarantine holds spam and suspected spam messages addressed to you.
These messages were set
aside during processing so that you could verify whether or not these messages are
indeed spam. You can use this page to
examine the messages and determine how to treat each one; however, your quarantined
messages will be automatically deleted
after a certain amount of time (set by the email administrator), so you do not need to take any action.

You can sort the message listing by clicking on the column headers (From, Subject,
Date, Size). From the
IronPort Spam Quarantine, you can perform the following tasks:

Read Messages

Release Messages from Quarantine (deliver)

Delete Messages (select individual messages, or delete all messages)

Search Messages

IronPort Spam Quarantine: Working with Messages

Reading Messages

To read a message in the quarantine, click the message's subject (in the "Subject"
column). The message is
shown in the Message Details page. From the Message Details page, you may release
a message from the quarantine or delete it.

If the message you intend to read has already been deleted, the Message Not Found
page is displayed. Messages
are typically deleted from the quarantine automatically, so if you try to view a message
from an old spam digest email, you
may find that the message has already been deleted.

Releasing Messages

To release a message from the IronPort Spam Quarantine, click the checkbox next to
the message (or messages)
and then select Release from the drop-down menu. If you are viewing the message in the Message Details page,
simply
select Release from the drop-down menu. The message is then released from the quarantine and delivered
to your inbox.

Deleting Messages

To delete a message, click the checkbox next to the message (or messages) and then
select Delete from
the drop-down menu. If you are viewing the message in the Message Details page, simply
select Delete from the
drop-down menu. Remember, messages in your quarantine will be automatically deleted
after a certain amount of time (set by
the email administrator).

Searching Messages

Using the search field, you can search your quarantined messages for a specific term
in the message From:
or Subject. Search results are displayed in the Search Results page.

Enter your search terms.

Entering a group of words separated by spaces will search for all of those terms
as single string ("Term1 Term2 Term3"). A '-' before a term negates the search.

For example, if you enter:

IronPort
spam quarantine

the system searches for the strings "ironport," "spam," and "quarantine" individually
in the
From header and subject. The header must contain all the strings, but they can be
in any order. (The search is
case-insensitive.) So this will match the subject "spam from IronPort should be quarantined"
because all 3 strings
appear in the subject.

If you enter:

IronPort "spam quarantine"

then the system searches for
messages whose from header or subject contain the strings "IronPort" and "spam quarantine"
in any order.

If you
want to enter special characters, you have to escape them with a backslash. For example:

IronPort\'s spam
quarantine

To perform more complicated searches, including specifying a date range, click Advanced
Search.

Advanced Search

Click the Advanced Search link to access the Advanced Search page. To search only
for messages arriving
today, simply click Search (the "Today" date range is selected by default).

· Specify an envelope recipient, you can enter a partial
address. Select whether the search results should match the exact recipient you entered,
or whether the results should
contain, start with, or end with your entry. Please note that specifying a complete
email address or specifying "Starts with"
leads to faster search results.

Enter a date range to search through. Click the calendar icons to select a date.

Messages matching your search criteria are displayed in the Search Results page. You
can read, delete, and
release messages on the Search Results page. To clear the search results, and return
to your current list of quarantined
messages, click Clear Search.

Using Safelists and Blocklists

You can create safelists to ensure that messages from certain senders are not scanned
with anti-spam scanning
engines, and you can use blocklists to ensure that messages from certain senders are
not delivered to your inbox. For
example, you may receive email from a mailing list that no longer interests you. You
may decide to add this sender to the
blocklist to prevent these emails from getting delivered to your inbox. On the other
hand, you may find that emails from
specific senders get sent to your IronPort Spam Quarantine when you don't want them
to be quarantined. To ensure messages
from these senders are not scanned with anti-spam scanning engines, you may want to
add the senders to your safelists.

NOTE: Safelist/Blocklist settings are contingent on other settings configured by the system
administrator. A safelisted message may not be delivered to your inbox if it is determined
to be virus-positive, or if the
administrator determines that the content does not conform to company email policies.

Accessing Safelists and Blocklists

To modify safelists and blocklists, you need to log into your account if your account
is authenticated using
LDAP or Mailbox (IMAP/POP) authentication. If you do not know your login, check with
your system administrator. You must log
into your account even if you are accustomed to accessing your messages via a link
in a spam notification (which usually
doesn't require authentication). However, you can still view the messages in your
IronPort Spam Quarantine without logging
into your account.

Adding Entries to Safelists and Blocklists

Entries can be added to safelists and blocklists using the following formats:

You cannot add a sender or domain to both safe and block lists at the same time. However,
if you add a domain
to a safelist and a user for that domain to the blocklist (or vice versa), the IronPort
appliance applies both rules to
incoming mail. For example, if you add example.com to the safelist, and add george@example.com
to the blocklist, the IronPort
appliance delivers all mail from example.com without scanning for spam, but will treat
mail from george@example.com as spam.
You cannot allow or block a range of sub-domains using the following syntax: .domain.com.
However, you can explicitly block a
specific domain using the following syntax: server.domain.com.

Working with Safelists

You can add senders to safelists in two ways. From the IronPort Spam Quarantine, you
can manually add a
sender to the safelist by selecting Options > Safelist. Then, add an email address
or domain to the list, and click Add
to List .

You can also add senders to the safelist if a message from the sender has been sent
to the end-user
quarantine. If the message from a given sender is sent to end user quarantine, you
can select the checkbox next to message,
and choose "Release and Add to Safelist" from the drop-down menu.

Working with Blocklists

You can use blocklists to ensure that you never receive mail from specified senders.
To add senders to a
blocklist, you select Options > Blocklist from the end-user quarantine. From the end-user
quarantine, you can enter an
email address or domain in the field, and click Add to List. When the IronPort appliance receives mail from the
specified email address or domain that matches an entry in the blocklist, it quarantines
or rejects the email. The mail is
rejected or quarantined depending on the safelist/blockist action settings configured
by your administrator.