NB: If you do not have the facility to upload your design so it can be emailedplease contact us for a postal address at sales@waterpoloshop.com

2. PRESENTING YOUR DESIGN

We will send you the final artwork of your design, for you to approve.

Once approved the production process will begin.

3. YOUR ITEMS START TO TAKE SHAPE

Manufacturing of your design

4. YOUR IDEA IN YOUR HANDS

Delivery of of your order will be 4 to 5 weeks(Please contact us if you have an urgent deadline, as we may beable to reprioritise work)

NO SETUP COSTS - NO HIDDEN FEES

CUSTOM KIT IS NOT RETURNABLE

We accept payment via the following methods:

1) Debit/Credit Card*

2) Cheque (Please contact us for more details, if you would like to pay by this method)

3) BACS (Please contact us for more details, if you would like to pay by this method)

* Your Debit/Credit Card will be charged at the point of checkout

DELIVERY for FINIS, SHOALO, TURBO, EMO and DELFINA Products - These products will be shipped within 4 to 8 weeks (Most of these products are "Made to order")

DELIVERY for MIKASA, EPSAN, MINI-POLO, KIEFER - These products will be shipped within 2 to 3 weeks

DELIVERY for GRAB BAG products or products in our SHIP NEXT DAY category - These products will be shipped within 24hrs

It will then take on average the following number of days for delivery: UK 1 to 2 working days, Europe 3 to 5 working days, Rest of the world 8 to 10 working days

** PLEASE NOTE - If your order contains both "made to order" and "instock" products, we will not despatch your order until all products are ready to be shipped (if you require part shipments, please contact us as this is an option if extra postage is paid) **

DELIVERY for GIFT CARDS - Immediately via Email

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UK

£4.99 for orders under £195.00

FREE for orders over £195.00 and under 30kg in weight (a small handling fee will be required for orders over 30kg - we will contact you to confirm the fee amount, or please feel free to contact us in advance for a quote).

NI & Channel Islands

Please contact us before submitting your order so we can provide you with a quote.

European Union

£9.97 for orders under 1kg

A handling fee will be required for orders over 1kg - Please contact us in advance for a quote

All other countries

£14.99 for orders under 1kg

A handling fee will be required for orders over 1kg - Please contact us in advance for a quote

Couriers used

Royal Mail, Interlink, Parcelforce, DPD, DHL, UPS

Example Weights

Mens WP suit = approx 100g

Womens WP suit = approx 200g

Team Uniform / Custom Designed Products

Custom designed/team kit cannot be returned/refunded unless faulty.

Catalogue/Collection Products

We do not offer exchanges, if you would like another size please return the unused item for a refund and place a new order for the new size.

If you need to return a catalogue/collection product to us, please notify us within 7 days and a returns reference will be issued - goods must be returned within 14 days of receipt of the order.

It's important that any catalogue/collection products returned to us are returned in a re-saleable condition, this means that you have kept all original packaging and labels, and that the product is unused.

We would recommend that you return your products(s) via registered post (please note: you will need to pay for delivery which is non-refundable, unless faulty).

All successfully returned items will be credited to the original payment method used to originally purchase the product(s).

The original shipping/delivery charges will not be refunded (unless products are faulty).