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Had very poor service from the dealers in Swindon & Cirencester (a written complaint to the MD of the latter never even got the courtesy of a reply!). The ones in Wantage became terrible after their senior sales guy left a couple of years ago & the only VW dealer I have ever had any courtesy & care from was in Aylesbury! Think that sums up my experience with around 6 cars!

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Same here - Mann Egerton in Swindon had my Passat in seven times in the space of two and a half months during Nov/Dec 2002 to fix a squeaking noise coming from under the bonnet. Half the engine was replaced (thankfully under warranty) before the cause of the noise was finally identified - a worn power steering belt.

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I have had terrible experiences with Citygate in South Ruislip (I walked in literally ready to buy my GTI and they wouldn't even give me a test drive of the car that was sat outside as they were "too busy"). Was told that I might get a test drive in a month or so and that they would call - they never did and I walked away.

However, Citygate in Amersham were excellent. Walked in on a Saturday morning, got the car for 2 hours and ordered it the same day

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Another vote for Chiswick Volkswagen. Firstly, they were weak on the sales front, with my delivery time continually pushed back and then parts missing which they failed to deliver when they promised. Then their communication let them down, when their reception promised that the service department would do something for us and didn't bother to inform the service department. In the end, one bloke in the service department went out of his way to help us, but I have to say he was the exception.

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Danes of Chester has also vanished off the ZERO list..oh wish I knew how to cut and paste...

[/ QUOTE ]

On a PC, Highlight with left mouse button and drag down so everything you want to copy is highlighted. press the CTRL key and while holding it down press the letter C key. Goto were you want to copy the info too. Then press the CTRL key while holding it down press the V letter key. you should now get a copy of the text you highlighted.

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I am glad this is around as last monday I got my car serviced by some idiots at Dovercourt Battersea.

3 weeks in advance I obtained quotes for a service, rear pads and front tyres.

I was quoted and was ok with the cost but when I turned up to get the car presented with a £616 bill. I Looked at it and did not understand any of it. I managed to ge t£50 knocked off for the pads (were trying to charge me £200+) but then had a bit of a ding dong with the service advisor over the tyres fitted. As per usual different tyres to what was taken off!

The service advisor had an answer for everything - he really pi$$ed me off.

Anyway I managed to decipher some of the invoice and found that they had charged me £210 +vat for so I called the service advisor and asked very nicely if he could look into why this has happened. This was last tuesday (28th Nov) and I have called the bastad back 4 times and no call back!

If I dont hear from the git tomorrow its going to the service manager and then to the equally useless VW UK!

The car is fine the dealerships are total idiots - for me I am yet to find a decent VW dealer for after sales and service!

Can I please second Dovercourt Battersea...oh my god what a bunch of w4nkers. Too much to list here but suffice to say I live half a mile away but will take my car ANYWHERE else - do not go near this lot with a barge pole.

On a brighter note was at uni in Oxford (the poly!) and Motorworld VW on the Iffley road were always helpful, never rude, and never tried to rip me off for work that didn't need doing.