The staff were extremely helpful and friendly our driver Andrew very helpful and interesting telling us the history the hotel a unique experience as was not generic just gorgeous something you would not find anywhere else in the world. Would highly recommend -
Outstanding hotel, which oozes quality. We understand it used to have a
small casino....lo que la gente dice » Nice canal view. Very close to Hermitage. All staff very
helpful, in particular concierge staff who organized hotel car pickup
and drop off from train station.

The hotel is maybe not what you expect from 4 stars in Western Europe but for the price and service, I think it is a good deal. We had an executive room (note that minibar is not free in executive and standard rooms - unlike stated below) which was large and spacious, and very clean. The bed is big, the bathroom pleasantly large with a great showe...lo que la gente dice »r, and there is a small flatscreen tv and table with chairs. In addition, there is a closet for your clothes with plenty of hangers, an iron board and -
The staff at the front desk were extremely helpful. They provided directions to the Metro, post office and other places of interest. They arranged tours for us as well as booking reservations for us in local restaurants. The staff were just incredible and so friendly.
The breakfast was included in the room and the breakfast was buffet style, with a very large and fresh choice of foods, and they would make eggs / omelettes if requested.
We had difficulty with our air conditioner and we advise

Great location, easy to find as it as just behind the Kazan Church.
Good bars and restaurants with a variety of different cuisines nearby.
Main sights were within easy walking distance (10 -15 minutes) The metro station was also 10 minutes away. Fortunately for us there were a number of people who could understand English both in the hotel and re...lo que la gente dice »staurants as our Russian language is nil.
Overall great hotel and we would visit St Petersburg again. -
The otel design is unique. Paintings everywhere is a very good idea. Staff is friendly. Location is perfect, just near to the Kazan Kathedral, every important place of St.Pet. is on a wailikng distance and Nevski Street is nearby. Contrary to some negative comments, my room was silent. Perfect cost/quality ratio, good place going to St.Pet as 1-2 people

More than we expected! Breakfast was superb,plentiful & fresh with many choices. All staff, hotel, dining room, and cleaning well trained and seemed to like their jobs. Very comfortable beds, nice towels, hot water w/good pressure. Nice, sensible renovation of an early 20thC building and...QUIET! -
The buffet lunch and breakfast were excel...lo que la gente dice »lent and a good choice of menu for dinner– the whole hotel was clean and tidy. The staff , both in the restaurant and in reception were very helpful, with good English.

A very good hotel in an excellent location with great staff. Close to everything, suitable for sighseeing. The rooms were clean with all basic amenities. The staff was more than helpful on every request we had. ATM inside the hotel and 24h supermarket nearby also very convinient.Recommended as value for money. -
Situated on the 2nd and 3rd floors...lo que la gente dice » of an historical building, the hotel is in a very great position, just few steps from Nevsky, Hermitage Museum and lot of public transfers (nearest Metro station Gostny Dvor).
Super breakfast.

Good location, fair price, spacious and clean apartment, fast WIFI connection, quiet nebourghood yet walking distance from central locations -
Location is very nice.
Apartment is very clean and big, has everything you need. I would stay another time in this apartment.

Value for money, clean room (room is a quite old but maintained in a good condition), quiet, great home-like breakfast. Close to center. Great for busy city tour programm. -
staff and clean and location

It's great location,very close to subway and to the city centre.The hotel staff were very helpful and friendly!!!!!:))The food was nice and it is a big selection on breakfast.It's a big plus,that the hotel is new and very big.We had a room on 9th floor and it was a great view from the window.For smokers,there are special areas all over the hotel an...lo que la gente dice »d it is possible to smoke in the room as well. - placement is very good, convinient, near subway station, near the city center, comfortable rooms, nice service and price.

Hotel is excellent value for money. I had a business room with free wifi, breakfast included (which was very good) and free access to the Spa and gym which is also excellent. the hotel has a free shuttle to and from the airport and the city and the metro station is only a short walk away with a direct line to the centre. my room was excellent and ...lo que la gente dice »very clean and comfortable. I have seen Trip advisor reports where people have complained about the food, rooms and location. i completely disagree, e -
Good lication - it is far from city center but close to Pulkovo airport, so if you are going to leave for airport in the morning you can avoid traffic jam and predict time to get the airport. Metro station is near the hotel. Rooms are clean and recently renovated. The good beer reastaurant is located in the hotel building and work till 23h. The 24h bar is available in lobby with good choice of drinks and reasonable prices, but no snacks available.