February: Client Services Team Feedback

The Client Services Team have been been keeping very busy the last few weeks preparing for the Cascade User Groups. But let’s have a look at how they’ve been getting on at delivering training through-out February.

We believe our staff are what make Cascade stand out., so much so that, we want to share their positive feedback with you!

On completion of a service day whether that be consultancy or user training we ask our clients to rate us, and the results speak for themselves.

Overall Feedback

We first asked our clients about their Product Consultant and about the training session itself; how was the presentation? Was the session content suitable? We achieved 100% positive responses, with 0% ‘Poor’ responses across all areas questioned. The chart below shows you February’s feedback…

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Because the little things matter…

We then also asked about the little things such as punctuality and how prepared the Consultant was, so we can make sure we are meeting high levels of service. With an average of over 99% positive responses it’s clear Cascade is meeting clients expectations and this is a standard we aim to maintain.

We share our Client Services Team feedback every month, so take a look through previous articles and you will see the consistency of positive responses. If you would like to find out more about the services and training we provide at Cascade, please click here.

The module will bring the administratively-complex process of auto-enrolment to life, making it incredibly clear what HR and payroll professionals need to do and when. In turn this will allow each department to retain control over their own tasks at the same time as encouraging legislative compliance.more...

ABOUT CASCADE HR

Cascade HR is a well-established, award-winning provider of fully-integrated HR and payroll software. The company is renowned as much for its quality of project management and ongoing customer service levels, as it is its dynamic technology. Over 750 satisfied clients are now utilising Cascade’s software throughout varied private and not-for-profit sectors in the UK, proving this secure, browser-based solution is a tried-and-tested, value-adding management tool.