Please note, we will only be able to offer casework representation where we identify there is merit to your case in disputing a decision, and cannot offer assistance beyond advice where we identify that there is little or no prospect of success based on the relevant benefit regulations.

Housing problems

The Welfare Service can't offer you housing but can advise you when you are facing difficult housing decisions.

For example, we can offer advice on negotiating with your mortgage lender or landlord if you're in arrears because of a change in circumstance.

Make an appointment

To make an appointment with the service, please call RCN Direct on 0345 772 6100. Line are open between 8.30am and 8.30pm, 7 days a week.