About Sarir Service

History:

Sarir started computer business in 1994 as one of the first IT distributor companies in IRAN. Since then, Sarir high lighted after sale service for consumers to increase their trust of computer products. After few years “SARIR SERVICE CENTER. LTD” (S.S.C.) founded as a special organization for after sale service of SARIR distributed products in whole around IRAN. Now, SARIR guarantee is one of the best and trustable trade marks in IT market in Iran. The quantity of parts witch guarantied by Sarir service is over 1,080,000 PCS per year and there are over 20,000 consumers who S.S.C. provides any services to them.

Mission:

Our mission is to gain true customer satisfaction, along with meeting international service standards.

Merits:

With more than 23 years of experience, known as one of the most famous service providers in Iran. More than %90 customer satisfaction rate registered by continuous evaluation during last 5 years High rank in Higher council of informatics, having the license of IT union. First organization with Originality confirmation system from 2008

FACILITIES and Services:

S.S.C. facilities and properties have improved during last 10 years:

Suitable working space for central office in Tehran

Around 30 full time staff

Comfortable space for visitor’s waiting room and reception.

More than 20 telephone lines

24h/7day hot line service +98 912-48-84048

Quick swap service (for specific components)

Developed CRM software for managing RMA, tasks, consumers and…

Issue Guarantee cards for genuine goods at your storage

Perfect after sale services for all over in Iran

Automated software with capability of exporting vast range of reports such as originality, defective item percentage, customer information and background & ... for each brand and device.

Participating in professional exhibitions. Free technical consultation for customers along with technical training courses.

Remote services (web site and SMS Panel):

SMS announcing and tracking service +98 3000-84048

Information Rich and user friendly web site, with over 200 visitors per day www.sarirservice.com www.sarirkala.com

Tracking RMA status via web site.

Originality confirmation service and check guarantee date in web site.

we have a worthy list of our clients which helped us shine through all these years, some of them are listed below:

DigiKala

Mikal Rastbin

Techno Digital

Click Rayaneh

Abasis

Rayaneh Hamrah

Emad

Pixel

Fartam Rayaneh

Modern laptop

Multi system

Oaj system

Ava tech

Pasargad computer

Delta system

Strategy & goals:

Increasing the quality of after sale services to achieve true consumers satisfaction

Institutionalizing the customer care

Brands we work on:

We believe quality and variety of items supported technically by Sarir is an indication of our position in the market. Therefore S.S.C is quite selective and sensitive during signing service contracts to make sure that quality if items labeled won't drop shadow on company's reputation. The main brands that we are working on are Suzuki, Kingston, Plextor and Pioneer - Suzuki (Singapore) is our main brand and Sarir service is the only center that covers the after sale service for their products in Iran. . Kingston (Singapore) is one of the independent world leaders in memory products and Sarir service is the first after sale service center which supports its products specially memory modules in Iran Plextor (Japan) and Pioneer (Taiwan) also are two of the most reputable brands in ODD products. For these two also Sarir service is the only service provider in Iran. Other brands that we provide service to them unofficially are: Samsung, HP, Apple, Asus, Toshiba, Lenovo, Sony, Hyundai, Acer, Seagate, Transcend, Dell, Advance, Western Digital & … S.S.C is using the latest techniques of repair and maintenance and keeps staff training as one of major internal strategies, hence we can provide technical assistance to foreign trading companies coming in for business, they could leave service issue to us and make sure that their customers are going to be taken care of with the best possible quality and shortest lead time.

Strategy & goals:

Our main office located in one of the best places near Tehran down town. Having an easy access from different regions of city. Address: 2nd floor, No. 85, Enghelab street, Tehran, Iran

Branches:

We support the customers all around Iran. For better and quicker services, there are 6 branches beside Tehran central office who provide service and support for customers. These branches located in following cities: Rasht, Orumiye, Mashad, Isfahan, Sari & Shiraz.