Colour chart

Colour chart for all dresses

Considering the difference of lighting and the display of monitor, the colour you see from computer may be kind of different from that of the item you received. The actual colour should be the colour of item you received.

Fabric Name: SatinComposition:100% Polyester

blue

blue

black

brown

burgundy

champagne

chocolate

darknavy

daffodil

fuchsia

gold

lavender

green

darknavy

daffodil

fuchsia

gold

lavender

green

burgundy

champagne

chocolate

darknavy

daffodil

fuchsia

gold

lavender

green

Fabric Name: SatinComposition:100% Polyester

blue

blue

black

brown

burgundy

champagne

chocolate

darknavy

daffodil

fuchsia

gold

lavender

green

burgundy

champagne

chocolate

darknavy

daffodil

fuchsia

gold

lavender

green

Order Cancellations
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.
Our Cancellations Policy
- Orders canceled within 24 hours of payment confirmation* will be eligible for a full refund.
- Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
- Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
- Once your order has been shipped, it can no longer be cancelled.
If you would like to cancel your order, please contact our customer service (tidetell@gmail.com) to proceed.
*When you receive an email from tidetell.com titled "Payment Confirmation for Order#_______ with tidetell.com", your payment has been confirmed.
Returning For Replacement or Refund
Your satisfaction is of utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to your order specifications. Try on your dress as soon as possible without removing the tags, altering, or washing the dress. If you are returning or exchanging dresses or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
Defective, Damaged or Misshipped Items
You are eligible for a refund of the full purchase price plus shipping costs for defective, damaged or mis-shipped items. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier.
Sizing or Fitting Issues
As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.
Dress is not the size you ordered
Should your dress size differ from the specifications of your order by more than one inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
Dress is the size you ordered but does not fit
Dresses that do not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our dresses are made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost. Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.
Color Mismatch
The settings of your computer screen may alter the color of the pictures shown on tidetell.com. Slight color mismatches between the color of yo Your dress and the color shown on screen may not mean that the dress is defective or misshipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.
Overdue Products
If for any reason, your order was not shipped within the time stated and arrives late, but not by more than 10 business days, you will be eligible for a complete refund, or a 30% reimbursement upon the delivery of the overdue product. If the product is overdue by more than 10 days, customers are eligible for a full refund. If the dress is not returned, only the shipping fee is paid by customers.
Return Process
1) Contact our customer service within 3 days of your order's delivery date*. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without any proof & prior approval from Customer Service.
*When you receive an email from tidetell.com entitled "Shipment Notification for order#XXXXXXX with tidetell.com," your order has been shipped.
2)Once Customer Service has approved your request, please send the item and the completed Product Return Form back to us as soon as possible.
3) Once received at our facility, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition we will not be processed as refunds and will be shipped back to you.
Delivery

Formal Dresses

Receiving time (Time needed for your order to be received successfully since you made the order) = Tailoring time (around 8-12 Calendar days) +shipping time (around 2-8 Calendar days)

Wedding Dresses

Receiving time (Time needed for your order to be received successfully since you made the order) = Tailoring time (around 10-15 Calendar days) +shipping time (around 2-8 Calendar days)

Using PayPal

1. On your Shopping Cartpage, click after you review your items.

2. After reviewing your payment details, click

3. You will be redirected to paypal.com

3.1 you can pay through paypal if you have a paypal account (showing below)

3.2 you can also pay through any major credit card if you don't have a paypal account (showing below)

How to measure

Measure with undergarments similar to those you will wear with your dress; Do not measure over other clothing. Make sure the measuring tape is parallel to the floor and pulled evenly across the body with no slack. You may want to consider getting professionally measured.

1, BustMeasure around Bust at Fullest Point. Please notice it's not your bra size. Please wear an unpadded bra when doing this measurement.
2, WaistMeasure around the Smallest Part of You Waistline. It's also called natural waistline. Please keep tape slightly loose to allow for breathing room.
3, HipsMeasure around the widest part of your Hips
4, Hollow to floor (with bare feet closed)Measure from the hollow space between the collarbones through the Nipple to Floor. We will add TWO (2) inches heel Height for both standard and custom-made size as default if you do not inform us the heel height.

5, Hollow to Skirt HemMeasure from the hollow space between the collarbones through the Nipple to hem, it means where you want the skirt hem to reach. This is for Short/Tea length dresses.

6, Hollow to Slit PointFrom hollow between your collarbone to the point you want the slit to open/begin with. Please leave this measurement in remark.

7, Sleeve LengthMeasure form the Joint of the arm and your body to where you want the sleeve to reach.
8, BicepsMeasure around the Widest Part of your arm.
9, Upper ArmMeasure around the Widest Part of your upper arm.
10, Shoulder BreadthMeasure from the edge of one shoulder to another.
11, Jacket LengthMeasure from the Hollow space between the collarbones through the Nipple to where you want the Jacket hem to reach.

Every dress is handcrafted just for you

Top-quality fabrics

We carefully select top-quality threads, beads, and fabrics to make your dress. We look for vibrant colors, beautiful sheen and rich textures in every material that suits your dress best.

Elegant beading

Many of our dresses feature beautiful beading on the sleeves, bodice or skirt. Professional dressmakers spend hours skillfully sewing on beads and pearls to perfect an elegant and classic design for you.

Elegant embroidery

It takes great skill and an eye for embroidering a wedding dress. Our tailors do all embroidery by hand to bring you a perfect design details.

Hand-made ruching

Ruched detailing has a magic power to create a figure-flattering silhouette for you. Our hand-made ruching promises you the perfect shape and fullness on each dress.