About Home Support

At Southern Cross Care, we're here to help you live better in your own home. We can maintain your home and garden, assist you with personal care, and provide you with in-home health services.

We also offer a free registration service for Australian Government home support programs and packages. Simply call us on 1800 852 772 to get started.

Need support at home? We're here to help.

At Southern Cross Care, we understand that no two people are the same and neither are their circumstances, day to day needs, health, wellbeing or aspirations. That's why we offer a broad range of services, which can be tailored to suit your individual needs.

Our Home Support services are provided by trained, qualified and police-checked staff, with the skills and experience to meet you needs.

Services

Our services include, but are not limited to the following;

Better garden & maintenance

$49 per hour*

Lawn mowing & edging

Yard sweeping & tidying

Air conditioner cleaning

Gutter cleaning

Garden rubbish removal

Better home

$41.25 per 40-min session*

Regular home cleaning

Window washing

Spring cleaning

Cooking & dish washing

Laundry & ironing

Better care

$41.25 per 40-min session*

Showering

Dressing

Grooming & make-up

Transport & shopping

Bill payment

Better health

Nursing services

$98 per hour*

Wound care & dressings

Medication management

Skin care

Continence care

Allied health services

$110 per hour ($115 initial consultation)*

Physiotherapy

Podiatry

Occupational therapy

Overnight care

$74 per hour*

*If you are eligible for Australian Government home support programs or packages, these fees are primarily funded by Government, with any 'gap' fees payable by the user. Rates vary for Evenings, Saturdays, Sundays & public holidays.

Can't see the service you need listed above? There are a number of other services available to suit you. Simply contact us to find out more.

Contact us about Home Support

Simply call our friendly team to get started. They will talk to you about your needs, our service fees, and your eligibility for Commonwealth Government home support programs and packages to help reduce your home support expenses.

Frequently Asked Questions

What can I spend the money on?

The government provides the funding to enable people to remain safely in their own homes and community for as long as they can. Money is generally spent on services and equipment that promotes this. As people are individual and their needs are all different, services are tailored to each person’s circumstances. Examples of spending include personal care, support with cooking and shopping, garden maintenance, walking aids, social groups and physiotherapy. Services can only be provided by authorised people. Funding cannot be ‘cashed out’ and cannot be given to friends or family.

Do I have to use Southern Cross Care workers or services?

Southern Cross Care provides a wide range of care and services but you are not obliged to use them, with the exception of administration, care coordination and advisory services.

Can I use my own cleaner/gardener?

The use of people employed privately or by other organisations is referred to as an ‘informal service’. Informal services must meet government standards but can be provided by people who have established businesses and can show evidence of relevant qualifications, police clearances and insurances.

What if I want a different service?

You can contact Southern Cross Care at any time to discuss your needs and review your care plan and budget.

What if I’m not eligible for government support?

If you are ineligible to receive funding from the government but would still like some assistance at home, we’re here to help. Simply give us a call or email us to let us know and we can discuss your options.

What if I have safety concerns or issues?

We take your safety and wellbeing seriously and need to know immediately if you have any concerns or feedback. Your home must also be a safe environment for our staff or contractors. Never pay anyone in cash or directly yourself, unless prearranged with your home support services coordinator.

How much do I get?

All services are tailored to individual needs and budgets are set according to your requirements.
Maximum limits apply to funding levels and your coordinators will work with you individually. You will receive a monthly statement itemising the cost of services provided, fees charged and the amount of money left each month.