CONCURRENT
TITLE II AND
TITLE XVI
BENEFICIARIES RECEIVING
REPRESENTATIVE
PAYEE AND DIRECT PAYMENTS

April
2006

A-09-05-15144

AUDIT
REPORT

Mission

We improve SSA programs and operations and protect them against fraud, waste,
and abuse by conducting independent and objective audits, evaluations, and investigations.
We provide timely, useful, and reliable information and advice to Administration
officials, the Congress, and the public.

Authority

The Inspector General Act created independent audit and investigative units,
called the Office of Inspector General (OIG). The mission of the OIG, as spelled
out in the Act, is to:

Conduct and supervise independent and objective audits and investigations
relating to agency programs and operations.
Promote economy, effectiveness, and efficiency within the agency.
Prevent and detect fraud, waste, and abuse in agency programs and operations.
Review and make recommendations regarding existing and proposed legislation
and regulations relating to agency programs and operations.
Keep the agency head and the Congress fully and currently informed of problems
in agency programs and operations.

To ensure objectivity, the IG Act empowers the IG with:

Independence to determine what reviews to perform.
Access to all information necessary for the reviews.
Authority to publish findings and recommendations based on the reviews.

Vision

By conducting independent and objective audits, investigations, and evaluations,
we are agents of positive change striving for continuous improvement in the
Social Security Administration's programs, operations, and management and in
our own office.

Our objective was to determine whether the Social Security Administration (SSA)
had adequate controls to prevent the direct payment of concurrent benefits to
individuals who had been appointed a representative payee.

BACKGROUND

SSA pays benefits under Titles II and XVI of the Social Security Act. Under
Title II, the Old-Age, Survivors and Disability Insurance program provides benefits
to retired and disabled workers, including their dependents and survivors. Under
Title XVI, the Supplemental Security Income program provides payments to financially
needy individuals who are aged, blind, or disabled.

Some individuals cannot manage or direct the management of their finances because
of their youth or mental and/or physical impairments. Congress granted SSA the
authority to appoint representative payees to receive and manage these beneficiaries'
payments. A representative payee may be an individual or an organization. SSA
selects representative payees for Title II and XVI beneficiaries when representative
payments would serve the individual's interests. Representative payees are responsible
for using benefits in the beneficiary's best interests.

Individuals who apply for Title XVI payments must apply for other program benefits,
including Title II benefits. Claimants must apply on their own Social Security
number (SSN) for Title II benefits as well as for dependent benefits, divorced
spouse's benefits, and survivor's benefits. Beneficiaries who require a representative
payee should be appointed one representative payee for all benefits to which
he/she is entitled.

There are approximately 750,000 individuals with representative payees who
are concurrently eligible for both Title II and Title XVI benefits.

RESULTS OF REVIEW

SSA needs to improve its controls to prevent the direct payment of concurrent
benefits to individuals who have been appointed a representative payee. Our
review disclosed that SSA field office staff did not always ascertain whether
an individual was concurrently entitled after determining they needed a representative
payee. Furthermore, we found the interface between SSA's payment records had
limitations that prevented the detection of the conflicting payment methods.

As of April 2005, there were 11,399 concurrently entitled Title II and Title
XVI beneficiaries receiving both representative payee and direct payments. Projecting
the results of our review of 250 sample cases, we estimate the 11,399 beneficiaries
received $166 million in direct payments while the representative payees received
$175 million on behalf of the beneficiaries. This includes an estimated $49.7
million in benefit payments that SSA sent to different addresses or bank accounts
for approximately 1,100 beneficiaries. Further, if SSA does not determine whether
the 11,399 concurrent beneficiaries should be paid directly or through a representative
payee, we estimate that $81.8 million in additional benefit payments will be
paid over the next 12 months (see Appendix C).

Concurrent Payments Sent to Beneficiaries and Representative Payees

SSA policy states that adult beneficiaries are presumed capable of managing
or directing someone else to manage their benefits unless there is evidence
to the contrary. If doubts arise regarding a beneficiary's ability to manage
or direct the management of their funds, SSA will determine their capability.
In addition, legally incompetent beneficiaries should be appointed a representative
payee, as should children under age 18. When concurrently entitled beneficiaries
are determined incapable, one representative payee should be appointed to receive
both benefits.

To ensure SSA makes consistent representative payee determinations, there is
an interface between the Master Beneficiary (MBR) and Supplemental Security
Records (SSR) to identify discrepancies. The interface generates an alert if
a newly entitled Title II beneficiary requires a representative payee and he/she
has been receiving Title XVI payments directly. The interface also generates
an alert when benefits to a Title II beneficiary are suspended because he/she
requires a representative payee, but the beneficiary's Title XVI payments were
not suspended.

All of the 250 concurrently entitled beneficiaries in our sample were receiving
1 benefit through a representative payee while the other payment was being made
directly to the beneficiary. The total amount paid to, and on behalf of, our
sample beneficiaries was $7,500,395. These payments were made over an average
of 54 months. Projecting our results to the population of 11,399 beneficiaries,
we estimate SSA paid these beneficiaries $341,988,077. The following chart includes
the payments made to the beneficiaries and their representative payees.

We found that conflicting payee methods were established when a beneficiary
already receiving benefits from one program became entitled to benefits on the
other program. For example, a surviving child beneficiary entitled to Title
II benefits since November 1990 became entitled to Title XVI disability benefits
in August 1994. At that time, SSA appointed a representative payee to receive
the Title XVI benefits on the beneficiary's behalf. However, the beneficiary
continued to receive the Title II benefits directly. Consequently, the beneficiary
received direct payments of $6,556 while the representative payee received $28,380
in the same period.

We also found that SSA failed to appoint representative payees for beneficiaries
who had been previously determined to be incapable of managing their own funds.
For example, a disabled beneficiary entitled to Title XVI since July 1974 was
appointed a representative payee in September 1990. However, SSA did not appoint
a representative payee for the beneficiary's Title II disability benefits when
he became entitled in July 1992. As of April 1, 2005, the beneficiary had received
$89,813 in direct payments while the representative payee received $13,539 in
payments.

Payments Sent to Different Addresses or Different Bank Accounts

SSA sent benefit payments for 25 of the 250 concurrently entitled beneficiaries
in our sample to different addresses or deposited payments into different bank
accounts. The total amount of payments made to, and on behalf of, these beneficiaries
totaled almost $1.1 million. These payments were made over an average of 78
months. We believe payments sent to different locations coupled with conflicting
payee methods may create an increased risk of fraud. Projecting our sample results
to the population of 11,399 beneficiaries, we estimate SSA mailed to different
addresses or deposited into different bank accounts benefit payments totaling
$49.7 million.

Amounts Paid to Different
Addresses or Bank Accounts
Total Amount Paid $1,090,079
Estimate for Population $49,703,277

For example, in one case, SSA mailed the payments to two different cities that
were approximately 26 miles apart. The Title XVI payments were mailed to the
beneficiary in Canton, Mississippi, while the Title II benefits were mailed
to the representative payee in Jackson, Mississippi. Our review showed that,
from August 1985 to April 2005, the representative payee received $66,228 and
the beneficiary received $46,890.

In another case, the payments were mailed to two different post office boxes.
In this case, SSA appointed a representative payee to a child who was receiving
Title II disability benefits in November 1987. The beneficiary became concurrently
entitled to Title XVI in January 1990. However, SSA did not appoint a representative
payee to receive the Title XVI payments. As of April 2005, the beneficiary had
received direct payments of $88,964 while the representative payee had received
$15,927.

Over 30 Percent Had Conflicting Payment Methods for Longer Than 5 Years

Our analysis disclosed that 32 percent of the sample cases had conflicting
payment records for longer than 5 years. The following chart illustrates the
number of cases paid over several incremental time intervals and the percentage
of cases paid during the time intervals.

Number of Cases by Time Interval

Years Cases Percent

< 1 year 70 28

1 to 2 years 38 15.2

> 2 years to 5 years 62 24.8

> 5 years 80 32

Total 250 100

The longest period that SSA paid concurrent benefits to a representative payee
and beneficiary was over 31 years. In that case, SSA appointed a representative
payee in February 1969 to receive the beneficiary's Title II benefits. In January
1974, the beneficiary became eligible for Title XVI payments. However, SSA did
not appoint a representative payee to receive the Title XVI payments. Consequently,
from January 1974 to April 2005, the representative payee received $91,870 and
the beneficiary received $52,665 in direct payments.

SSA Did Not Always Know When Beneficiaries Were Concurrently Entitled

We found there were several reasons why the conflicting payee methods were
established and not detected. We found that, generally, SSA field office staff
made oversight errors during the representative payee process. Specifically,
they did not verify that beneficiaries were concurrently entitled when making
representative payee determinations.

Although field office oversight usually caused the conflicting payment methods,
limitations in the MBR/SSR interface prevented their detection. Generally, the
interface alert is only generated when Title II benefits are suspended because
a beneficiary needs a representative payee and the SSR does not show a representative
payee present.

Impact of Concurrent Benefits Paid to Representative Payees and Beneficiaries

SSA is responsible for determining whether beneficiaries are capable of managing
their own funds or directing someone else to manage their funds. Payments made
to representative payees for beneficiaries who are capable deprive the individuals
of fiscal independence and determining how their benefits are spent. Conversely,
if SSA pays incapable beneficiaries directly, their basic needs (food, clothing
and shelter) may not be met.

Furthermore, when SSA is unaware of the conflicting payee methods, not all
benefit payments, conserved funds, and other financial resources may be included
in the annual Representative Payee Report. Representative payees are required
to provide SSA this Report to account for how they spent and conserved benefits.
SSA requires a single Representative Payee Report to account for all benefits
paid to concurrently entitled beneficiaries. SSA uses the Report to determine
whether beneficiaries exceeded the resource limit under Title XVI.

CONCLUSION AND RECOMMENDATIONS

We found that SSA needs to improve its controls to prevent concurrent Title
II and XVI beneficiaries from receiving representative payee and direct payments.
We identified 11,399 concurrently entitled beneficiaries who received an estimated
$166 million in direct payments while representative payees received $175 million
on behalf of these beneficiaries. This included an estimated $49.7 million in
benefit payments that SSA sent to different addresses or bank accounts for approximately
1,100 beneficiaries. If SSA does not determine whether the 11,399 concurrent
beneficiaries should be paid directly or through a representative payee, we
estimate that additional benefit payments totaling $81.8 million will be paid
over the next 12 months (see Appendix C). Finally, we provided SSA the 11,399
cases for it to take corrective actions.

We recommend that SSA:

1. Determine whether the 11,399 concurrent beneficiaries should have their
benefits paid directly or through a representative payee.
2. Determine whether potential representative payee misuse exists for the approximately
1,100 cases where payments were sent to different addresses, P.O. Boxes, or
bank accounts and, if so refer the cases to the Office of the Inspector General
for possible criminal, civil and/or administrative remedies.
3. Develop a systems edit/alert to prevent and/or detect instances in which
concurrent payments are made directly to a beneficiary and a representative
payee.
4. Remind SSA technicians to verify whether beneficiaries are concurrently entitled
when making representative payee determinations.
AGENCY COMMENTS

SSA agreed with our recommendations. See Appendix D for the full text of the
Agency's comments.

CFR Code of Federal Regulations
MBR Master Beneficiary Record
OASDI Old Age, Survivors and Disability Insurance
OIG Office of the Inspector General
POMS Program Operations Manual System
SSA Social Security Administration
SSN Social Security Number
SSR Supplemental Security Record

Appendix B
Scope and Methodology

We obtained an extract from the Master Beneficiary (MBR) and Supplemental Security
Records (SSR) of concurrently entitled beneficiaries receiving both representative
payee and direct payments. We identified 11,399 concurrent beneficiaries who
had conflicting payment methods as of April 1, 2005. From this population, we
randomly selected a sample of 250 beneficiaries for review.

To accomplish our objective, we

reviewed the applicable sections of the Social Security Act (Act), U.S. Code,
and the Social Security Administration's (SSA) Program Operations Manual System;

interviewed SSA employees from the San Francisco Regional Office, Western Program
Service Center and Office of Income Security Programs;

extracted a random sample of 250 concurrent beneficiaries and obtained queries
from SSA's MBR, SSR, and Retirement Survivors and Disability Insurance Payment
History, as well as the Representative Payee System.

We determined whether the computer-processed data from the MBR and SSR systems
were sufficiently reliable for our intended use. We conducted tests to determine
the completeness and accuracy of the data. These tests allowed us to assess
the reliability of the data and achieve our audit objectives.

We evaluated the adequacy of SSA's controls to prevent the direct payment of
concurrent benefits to individuals who have been appointed a representative
payee. Specifically, we determined whether the interface between the MBR and
SSR identified situations in which benefit payments SSA paid both directly and
to representative payees for concurrently entitled beneficiaries. The amounts
reported represent the total benefit payments made to and on behalf of the concurrent
beneficiaries through the date that we obtained our data extract (April 1, 2005).

We performed audit work in Richmond, California, between April and December
2005. The entity audited was SSA's Office of Income Security Programs under
the Deputy Commissioner for Disability and Income Security Programs. We conducted
our audit in accordance with generally accepted government auditing standards.

Appendix C
Sampling Methodology and Results

On April 1, 2005, we obtained a data extract from the Social Security Administration's
(SSA) Master Beneficiary (MBR) and Supplemental Security Records (SSR) of concurrent
beneficiaries with conflicting payment methods. The concurrent beneficiaries
were all in current pay status receiving both representative payee and direct
payments.

We randomly selected 250 concurrently entitled beneficiaries for review. For
each sample item, we verified that the conflicting payment methods existed and
computed the amounts paid to, and on behalf of, the beneficiaries during this
period. We also computed benefit payments mailed to different addresses or deposited
into different bank accounts for the sample beneficiaries.

Of the 250 concurrently entitled beneficiaries in our sample, we found that
each beneficiary was receiving one benefit through a representative payee while
the other was being paid directly to the beneficiary. However, some of these
beneficiaries did not receive payments within our audit period, which ended
April 1, 2005. Therefore, our statistical projections are based on the approximate
$3.6 million paid directly to 244 of the sample beneficiaries and the approximate
$3.8 million paid to 245 of our sample representative payees on their behalf.
In addition, we found that benefit payments for 25 of our sample beneficiaries
were mailed to different addresses or deposited to different bank accounts.
However, in one case no payments were made within our audit period. Accordingly,
our statistical projection is based on the approximately $1.1 million in payments
made to and on behalf of 24 of our sample beneficiaries.

Projecting these results to our population of 11,399 concurrently entitled
beneficiaries, we estimate SSA paid $166 million in direct payments while their
representative payees received $175 million. Further, if SSA does not resolve
whether the 11,399 concurrent beneficiaries should be paid directly or through
a representative payee, we estimate that additional benefit payments totaling
$81.8 million will be paid over the next 12 months. In addition, we estimate
that SSA mailed to different addresses or deposited into different bank accounts
benefit payments totaling $49.7 million. The following tables provide the details
of our sample results and statistical projections.

We appreciate OIG's efforts in conducting this review. Our comments on the
draft report content and recommendations are attached.

Please let me know if we can be of further assistance. Staff inquiries may
be directed to
Ms. Candace Skurnik, Director, Audit Management and Liaison Staff, on extension
54636.

SSA Response

COMMENTS ON THE OFFICE OF INSPECTOR GENERAL (OIG) DRAFT REPORT, "CONCURRENT
TITLE II AND TITLE XVI BENEFICIARIES RECEIVING REPRESENTATIVE PAYEE AND DIRECT
PAYMENTS"
(A-09-05-15144)

Thank you for the opportunity to review and comment on the draft report. We
appreciate your conducting this audit of concurrent Title II and Title XVI beneficiaries
receiving representative payee (Rep Payee) and direct payments.

Recommendation 1

SSA should determine whether the 11,399 concurrent beneficiaries should have
their benefits paid directly or through a Rep Payee.

Comment

We agree. However, due to the age of OIG's data, we will perform a new match
between the Master Beneficiary Record (MBR) and the Social Security Record (SSR)
systems to identify cases currently having these conditions. We anticipate completing
the match, establishing a control mechanism for this workload, and issuing processing
instructions to field office (FO) personnel by June 2006.

Recommendation 2

SSA should determine whether potential Rep Payee misuse exists for the approximately
1,100 cases where payments were sent to different addresses, P.O. Boxes, or
bank accounts and, if so, refer the cases to OIG for possible criminal, civil
and/or administrative remedies.

Comment

We agree with the intent of this recommendation and as part of the instructions
described in response to recommendation one, we will advise FO personnel to
pay special attention to cases having different addresses. When appropriate,
we will determine if a misuse investigation is warranted. We will remind FO
personnel that any time misuse exists, the case must be referred to OIG for
consideration of possible criminal, civil and/or administrative remedies.

Recommendation 3

SSA should develop a systems edit/alert to prevent and/or detect instances
in which concurrent payments are made directly to a beneficiary and a Rep Payee.

Comment

We agree. The Agency is currently developing a process within the Representative
Payee System (RPS) that will prevent the selection of different payees for concurrent
entitlements. Implementation is expected September 30, 2006. However, the report
should clarify that the cases OIG identified were instances in which the FO
personnel did not enter the payee information into RPS. The changes we are making
in the RPS cannot identify these discrepancies; they would have to be identified
via the type of match described in the response to the first recommendation.
We are currently evaluating the value and feasibility of conducting periodic
matches between the MBR and the SSR to find and resolve any future cases of
this type.

Recommendation 4

SSA should remind technicians to verify whether beneficiaries are concurrently
entitled when making Rep Payee determinations.

Comment

We agree. Implementing this recommendation would improve SSA's efficiency in
detecting and preventing concurrent payments to Rep Payees and beneficiaries.
We will issue a reminder in the processing instructions scheduled for release
by June 2006.

For additional copies of this report, please visit our web site at www.socialsecurity.gov/oig
or contact the Office of the Inspector General's Public Affairs Specialist at
(410) 965-3218. Refer to Common Identification Number
A-09-05-15144.

Overview of the Office of the Inspector General

The Office of the Inspector General (OIG) is comprised of our Office of Investigations
(OI), Office of Audit (OA), Office of the Chief Counsel to the Inspector General
(OCCIG), and Office of Resource Management (ORM). To ensure compliance with
policies and procedures, internal controls, and professional standards, we also
have a comprehensive Professional Responsibility and Quality Assurance program.

Office of Audit

OA conducts and/or supervises financial and performance audits of the Social
Security Administration's (SSA) programs and operations and makes recommendations
to ensure program objectives are achieved effectively and efficiently. Financial
audits assess whether SSA's financial statements fairly present SSA's financial
position, results of operations, and cash flow. Performance audits review the
economy, efficiency, and effectiveness of SSA's programs and operations. OA
also conducts short-term management and program evaluations and projects on
issues of concern to SSA, Congress, and the general public.

Office of Investigations
OI conducts and coordinates investigative activity related to fraud, waste,
abuse, and mismanagement in SSA programs and operations. This includes wrongdoing
by applicants, beneficiaries, contractors, third parties, or SSA employees performing
their official duties. This office serves as OIG liaison to the Department of
Justice on all matters relating to the investigations of SSA programs and personnel.
OI also conducts joint investigations with other Federal, State, and local law
enforcement agencies.

Office of the Chief Counsel to the Inspector General

OCCIG provides independent legal advice and counsel to the IG on various matters,
including statutes, regulations, legislation, and policy directives. OCCIG also
advises the IG on investigative procedures and techniques, as well as on legal
implications and conclusions to be drawn from audit and investigative material.
Finally, OCCIG administers the Civil Monetary Penalty program.

Office of Resource Management

ORM supports OIG by providing information resource management and systems security.
ORM also coordinates OIG's budget, procurement, telecommunications, facilities,
and human resources. In addition, ORM is the focal point for OIG's strategic
planning function and the development and implementation of performance measures
required by the Government Performance and Results Act of 1993.