Day One

Registration

Opening Remarks – What Shapes the Future of Commerce

The fact that domestic delivery is more expensive than international shipping into the country underscores Indonesia’s infrastructure woes. Tackling the uneven infrastructure development distribution amongst the archipelago’s 17,000 islands is a mind boggling task to say the least. Will Indonesia’s undeveloped infrastructure dampen its economic rise? How can technology help to tackle the issue? Will…Read more

9:35 am - 10:00 am

Panel:Are Regulations Stifling The Growth Of Businesses?

Indonesian regulators have a reputation for introducing archaic laws that stifle innovation and accelerated growth in business. In spite of this, Indonesia is touted as the next big thing in terms of technology and innovation driven commerce. Can regulations aimed at protecting local business interests and innovative strategies that are bound to put Indonesia on…Read more

10:00 am - 10:30 am

B2B : The Overlooked But Booming Sector

The gross merchandise volume of business-to-business e-commerce transactions was projected to amount to 7.66 trillion U.S. dollar in 2017, according to Statista. Successful B2B brands are buyer centric. Getting accurate information on their clients to stay ahead of the rest will depend on strategic utilisation of data.Read more

10:30 am - 10:50 am

Industry Insights: Emergence Of The New Fashion House Avatar

Fashion And Luxury Houses have the highest share in mobile retail transactions. How has the digital platform changed Fashion and Luxury Houses’ business strategies while keeping their exclusive brand image intact?Read more

10:50 am - 11:10 am

Changing Tunes Of The Music Industry: Direct To Fans

The USD 60 billion dollar music industry is one that has experienced multiple silver linings in a cloud of massive disruption that has enveloped it. How have marketing, earnings, artistes and brand image evolved in the music industry?Read more

11:10 am - 11:30 am

Supermarkets: Convenience Is Central

Customer convenience will be the defining element in supermarket’s strategies in the digital era, How can supermarkets utilise the tools of omnichannel, cashless payments & seamless last mile delivery to deliver superior convenient shopping experience?Read more

11:30 am - 11:50 am

Panel: CEO Power Keynote Panel: The Role Of A CEO In A Flat Organizational Structure

As the start-up culture continues to penetrate many facets of Indonesian business, employees, especially the millenials, look forward to a more open and dynamic engagement with upper manangement. How are CEOs transiting to this new working culture?Read more

11:50 am - 12:10 pm

Keynote Panel: Making Indonesia 4.0: What It Entails?

Making Indonesia 4.0 roadmap was officially unveiled in early April 2018. With a focus on internet of things, artificial intelligence, human-machine interface, robot and sensor technology and 3D printing, it is designed to place Indonesia amongst the top 10 economies in the world by 2030. What are the initatives rolled out to realize this goal?…Read more

12:10 pm - 12:30 pm

10 “New Balis”: Havens Of Opportunities

The 10 ” New Balis” initiative to develop 10 earmarked tourist destinations will give forth a plethora of opporunties in investment, development and transformation for the travel and hospitality industry. This initiative will boost the Government’s aims to make tourism 20% of the GDP. What opportunities are waiting to be tapped? How can the digital…Read more

12:30 pm - 12:50 pm

Brick & Mortar: Demise Or Reinvention

There has been a string of retail store shutdowns in Indonesia including Clarks,Kickers & 7-11. Will brick & mortar presence vanish into oblivion or the current scenario signals the emergence of a new brick & mortar concept?Read more

12:50 pm - 1:20 pm

Embracing Omnichannel: What Retailers Need To Know?

Retailers are facing the biggest transformation phase to have overwhelmed the industry. With e-commerce setting the region on an all consuming retail fire, is merging online and offline through the omnichannel approach the means to resurrecting traditional players?Read more

1:20 pm - 1:40 pm

Nextgen Workplace: How To Be Prepared for The Future Of Talent and Work

What are the new ways of working? What does it mean to be an employee and how can an organisation personalise its employee experience? What are the expectations of your future employees? What is the Connected Workplace and what drives the transformation in the Future Workplace? This panel will discuss the importance of a collaborative…Read more

1:40 pm - 2:00 pm

FMCG: Harnessing The Digital Potential

The FMCG sector in Indonesia has a gross revenue of 10 billion US Dollars and has the highest increase rate of 8.3%. How can the digital platform boost the FMCG industry?Read more

2:00 pm - 2:20 pm

How Can Retailers Take Control Of Its Customers’ Data?

2:20 pm - 2:40 pm

Panel: Women Representation In Indonesian Corporate Leadership Roles

Indonesia has its share of powerful businesswomen such as Imelda Harsono, Sonita Lontoh, Shinta Kamdani, Renitasari Adrian and Grace Tahir. However, there is a prevalent perception amongst the majority of working Indonesian women of an under representation of women in corporate leadership roles. Does a gender bias culture exist? If so, why? What steps can…Read more

Innovation is the strategy to dealing in a disrupted business world. The digital platform has disrupted consumers’ buying patterns. However, the disruption has given birth to innovations in customer experience, payment and marketing methods. How are innovation and disruptions the opposite sides of the same coin?Read more

3:00 pm - 3:30 pm

Finance In the New Indonesia

Underlying all commerce initiatives is the element of finance. Legacy issues still encumber the digitization of finance processes in Banks and possibly hinder the expansion of businesses. Where the Banks lag, peer-to-peer lending and micro-lending platforms are giving especially small and medium enterprises a new breath of air. Can the finance ecosystem catch up with…Read more

3:30 pm - 4:00 pm

Bringing Seamless Healthcare To Indonesia

Shortage of doctors, extremely long waiting time to get appointments and scattered population are a number of the problems plaguing the Indonesian healthcare industry. How can a specially devised digital platform address these issues and bring fast and quality healthcare to the Indonesian masses?Read more

Future Commerce Excellence Awards and Networking Party

SME Masterclasses - Available To All Attendees

Day One

8:30 am - 9:00 am

Registration

9:00 am - 9:15 am

Opening Remarks by KADIN

9:15 am - 9:35 am

SME Landscape in Indonesia

Indonesia’s 57 million SMEs account for nearly 97% of the country’s employment and contribute to nearly 60% of its GDP. How will initiatives like Industry 4.0 and ASEAN Economic Community(AEC) change the playing field for SMEs? How should SMEs transform to take advantage new opportunities and tackle emerging challenges?Read more

9:35 am - 10:00 am

Increasing The Digital Adoption Rate Of SMEs

Deloitte reports that Indonesian SMEs that use digital platform clock up to 80% more revenue than those that do not. However, digital adoption rate of Indonesian SMEs has been extremely low. With AEC bringing intense and increased overseas competition, Indonesian SMEs will be sidelined if they do not jump onto the digital bandwagon.Read more

10:00 am - 10:30 am

E-Payment: Registering Confidence

There is an overall distrust in online payments in Indonesia and most of the transactions are done in cash. The distrust stems from lack of confidence in online security.What can be done to increase adoption of e-payment options? How to address online security concerns? What do SMEs and its customers stand to gain by going…Read more

10:30 am - 10:50 am

Steering Away From Isolation: SME Financing

Majority of Indonesian SMEs are unbanked. Financing is of utmost importance if SMEs are to scale up and take advantage of new opportunities ushering in. How to tackle the financing constraints of SMEs? How has the digital plaform addressed this issue? What new policies and regulations have been set in motion to ease financing?Read more

10:50 am - 11:10 am

Internationalising: Taking The Fight Offshores

The contribution of SMEs to the Indonesian export market has been at the lowest level as compared to other countries in the region. What are the limiting factors? What assistance is available for SMEs that wish to expand overseas? Which are the SMEs that have been successful in the overseas expansion?Read more

11:10 am - 11:30 am

Logistics: From Time Killer To Time Saver

Logistics can prove to be major time killer for SMEs and can be a major obstacle for their scaling up. What the logistics options available to SMEs as they wait for the kinks for the Indonesian infrastructure to be ironed out?Read more

11:30 am - 11:50 am

Talent: Buoying The New SME

The issue of talent is a perennial problem plaguing almost every industry in Indonesia. Whether SMEs will survive could very well depend on the talent they are able to attract and retain. What can be done to train and develop the existing workforce in SMEs? What will atrract talent to join SMEs?Read more

11:50 am - 12:10 pm

The Future Leader

With SMEs on the brink on a major transformation to stay relevant and competitive, it will take a new breed of leaders to lead and take their companies to greater heights.Read more

12:10 pm - 12:30 pm

Mobile As A Powerful Enabler

With the majority of Indonesians using the mobile to access the internet, the mobile phone can be a powerful enabler of SME businesses. How to successfully harness and optimise the potential of mobile in running your business?Read more

12:30 pm - 12:50 pm

How Can FDI Policies Boost SMEs?

FDI policies have been tweaked such that 62 areas of business will only be available to international investors if they partner with a local SME. How can SMEs leverage this?Read more

12:50 pm - 1:20 pm

AI: The Playing Field Leveller

AI can be used to optimise workflow processes and free up resources for critical tasks. This can be a big boon for SMEs. Can AI be a potent weapon in levelling the playing field between the Davids and Goliaths of the business world?Read more

1:20 pm - 1:40 pm

Marketing: Don’t Take It For Granted

An effective marketing strategy is paramount for SMEs to build a good presence, especially in current times of still competition. What marketing strategies can SMEs explore?Read more

1:40 pm - 2:00 pm

Energy Efficiency And Bottomlines

Being energy efficient can save SMEs costs, increase equipment life cycle and make a positive impact on bottomlines. What steps can be taken to be energy efficient?Read more

2:00 pm - 2:20 pm

Crafting A Digital Transformation Journey

Embarking on a digital transformation journey can be both exciting as well as daunting for cost-conscious SMEs. How to plan, develop and execute a digital transformation journey that is a good fit for your company?Read more

2:20 pm - 2:40 pm

AEC: Opportunities And Challenges

ASEAN Economic Community(AEC) is in operation and this effectively means there will be new opportunities and challenges for SMEs. What are the opportunities and challenges that have unfolded?Read more

2:40 pm - 3:00 pm

E-Government Services: Cutting Though The Clutter Of Information

The Government agencies are providing are plethora of support programs, online. How to get the information that best suits your company’s needs?Read more

3:00 pm - 3:30 pm

Using Social Media To Understand Your Customers

Not only is social media used to communicate with people but the data it generates can offer accurate insights on SMEs’ customers.Read more

3:30 pm - 4:00 pm

How To Thrive In A Competitive Market?

With domestic and international competition heating up in disrupted world, what skills, strategies and mindset should SMEs be cultivating to thrive?Read more

Future Commerce Excellence Awards and Networking Party

Logistics Masterclasses - Available To All Attendees

Day One

8:30 am - 9:00 am

Registration

9:00 am - 9:15 am

Opening Remarks by ALI

9:15 am - 9:35 am

Logistics Landscape In Indonesia

Logistics is a major focal issue for Indonesia. Successful transformation of Indonesia’s economy is dependent on an effective logistics mechanism. However, the country has to contend with problems such high logistics costs, amounting to almost 24% of GDP and under developed infrastruture. What does the future hold for the logistics sphere?Read more

9:35 am - 10:00 am

Improving Domestic Trade In Indonesia

Domestic trade has been hampered by logistics issues. How are regulations helping? Can technology used to mitigate the major problems? What can kind of trade boost can be seen by improved cross-country logistics?Read more

10:00 am - 10:30 am

Last Mile Delivery: Being First

Tackling last mile delivery in traffic congested areas with under developed infrastructure requires innovation, co-ordinated planning and smooth execution.Read more

10:30 am - 10:50 am

Drones: Perfect Solution For Last Mile Delivery?

Can drones be the next best alternative for succesful last mile derlivery implementation in a country notorious for its traffic woes?Read more

10:50 am - 11:10 am

Exploring The Open Locker System

Open locker system can alleviate a number of logistics related issues in last mile delivery. How can this system be employed and used to boost business?Read more

11:10 am - 11:30 am

Using Analytics To Optimise Supply Chain Operations

Smart use of data can do wonders in optimising supply chain operations and weeding unnecessary cost.Read more

11:30 am - 11:50 am

E-Payment Or Cash: What will facilitate logistics?

E-payment can streamline certain supply chain functions and expedite the whole process. However, many Indonesians still prefer cash payment. Should there be a drive to increase e-payment adoption or craft strategies to handle cash payments efficiently?Read more

11:50 am - 12:10 pm

Dealing With Instant Gratification

Technology and digitization are fuelling the culture instant gratification amongst consumers. Why logistics is key element to accommodating this culture?Read more

12:10 pm - 12:30 pm

Catering To The Logistic Demands In Rural Areas

With mobile e-commerce fueling the proliferation of previously hard to source goods in rural areas, how can logistcs can be adapted and tailor-made to rural areas?Read more

12:30 pm - 12:50 pm

Click-And-Collect Model

What will the emergence of the click-and-collect model mean for logistics providers?Read more

12:50 pm - 1:20 pm

Reverse Logistics In A Digital Era

Dealing returns from customers can impose stain on the supply chain process and give rise to challenges such as taking up of precious warehouse space. How have the challenges evolved in an e-commerce era? What are the solutions and trends in place to address this issue in a country plagued by infrastructural problems?Read more

1:20 pm - 1:40 pm

Sea Toll-Road Project: Progress & Setbacks

The sea toll-road project was intended to lower transportation costs between Java island and the eastern regions. However, certain loopholes have allowed the system to be abused and caused small time players to be sidelined. How can the system be tweaked to fulfil its original objective?Read more

1:40 pm - 2:00 pm

Bonded Logistics Centers (PLBs)

Bonded logistics that are designed to lower operation costs of companies store their goods in Singapore and Malaysia can be become major drivers in the e-commerce era.Read more

2:00 pm - 2:20 pm

Customs’ Regulations

Being in sync with the latest customs’ regulations is imperative for successful logistics operations. What do logistics players need to know?Read more

2:20 pm - 2:40 pm

Air Logistics In Indonesia

Is affordable air logistics possible in Indonesia? What can change the air logistics scene for the better?Read more