Terms of Use

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website http://www.serenityhomecare.co.uk (our site). By using our site, you indicate that you accept these terms and that you agree to abide by them. If you do not agree to these terms, please refrain from using our site. We reserve the right to alter these terms at any time by amending this page.

Information about us

http://www.serenityhomecare.co.uk is a site operated by Serenity Homecare Limited ("We"). We are a private Limited Company registered in England and Wales under company number 7242636 and have our registered office at 829 STRATFORD ROAD | SPRINGFIELD | BIRMINGHAM | B11 4DA

Accessing our site

Access to our site is permitted on a temporary basis. We reserve the right to withdraw or amend the services or information we provide on our site without notice (see below). We will not be liable if for any reason our site or the information on it is unavailable or out of date at any time or for any period.

We may restrict access to some parts of our site to users who have registered with us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and all such rights are reserved. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You may print off one copy, and may download (but not modify) extracts, of any page(s) or materials from our site for your personal reference and you may draw the attention of others to material posted on our site.

You must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not use any part of the materials on our site for commercial purposes without obtaining a license to do so from us or our licensors.

Reliance on information posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including (but not exclusively) loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you and your visits to our site

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Uploading material to our site

Any material (excluding personal information) you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

We will report any act in breach of the paragraph above to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice.

You must not establish a link from any website that is not owned by you.

If you wish to make any use of material on our site other than that set out above, please address your request to This email address is being protected from spambots. You need JavaScript enabled to view it.

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Your concerns

If you have any concerns about material which appears on our site, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Thank you for visiting our site.

Serenity Homecare

"All of our staff have a caring nature and a flexible approach to their work. You will find that we try really hard to be responsive to your needs and when your needs change we will be there for you. We have an Equality and Diversity policy that ensures everyone is treated fairly."

NOTE! This site uses cookies.

This site uses cookies. By continuing to browse this site you are agreeing to our use of cookies. Learn more

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Cookies and how they Benefit You

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us: • Make our website work as you'd expect • Remember your settings during and between visits • Offer you free services/content (thanks to advertising) • Improve the speed/security of the site • Allow you to share pages with social networks like Facebook • Continuously improve our website for you • Make our marketing more efficient.

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

Website Function Cookies

We use cookies to make our website work including: • Remembering if we have already asked you certain questions

There is no way to prevent these cookies being set other than to not use our site.

Third party functions

This site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Disabling these cookies will likely break the functions offered by these third parties

Social Website Cookies

So you can easily "Like" or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Anonymous Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called "analytics" programs also tell us if, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of our's and a large proportion of the world's websites as cookies are a standard part of most modern websites.

It may be that your concerns around cookies relate to so called "spyware". Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.

Visitors to our websites

When someone visits this website we may collect standard internet log information and details about visitor behavior when they are on our website. We do this so we can understand things such as the number of people visiting various parts of our websites, what time of day and the length if time they spent visiting our websites, operating system and browser type and to ensure we're developing our websites in a manner that continues to engage our visitors, please be assured that the manner in which we collect this information does not identify any individual. If we do want to collect personally identifiable information through our website we will not associate any data gathered from the site with personally identifiable data.