Even after decades of cooperation in business and politics, America and Japan still trip over a seemingly simple concept: the apology. Neither culture appears to fully understand what the other means or expects. For instance, most Americans were unmoved by Toyota CEO Akio Toyoda’s effusive apologies in 2010, after widespread reports of malfunctioning Prius accelerators. […]

Travel and living abroad have long been seen as good for the soul. What’s perhaps less well-known is that they’re also good for the company. People who have international experience or identify with more than one nationality are better problem solvers and display more creativity, our research suggests. What’s more, we found that people with […]