1. Tap on Store.2. Select the ... button.3. Go to Settings and look for Check for updates.

4. A pop-up stating "We’re checking for app updates..." will appear. Tap Ok to close it.

a. If the Update Apps Automatically setting is set to OFF, the system will look for updates and download them.b. Past updates will appear on the History page, along with the version of the app on your device.

If available, save your progress by syncing the app with OneDrive. Confirm that the sync was successful by logging into the app on a different device. If it works, uninstall, then reinstall the app on your original device.

**NOTE: This step is not guaranteed to resolve the issue, so please proceed with caution. We cannot guarantee that syncing your progress using OneDrive will be successful, or that won't lose your progress if you choose to uninstall the app.

If available, save your progress by syncing the app with OneDrive. Confirm that the sync was successful by logging into the app on a different device. If it works, uninstall, then reinstall the app on your original device.

**NOTE: This step is not guaranteed to resolve the issue, so please proceed with caution. We cannot guarantee that syncing your progress using OneDrive will be successful, or that won't lose your progress if you choose to uninstall the app.