Dealing with Stress & Conflicting Needs

Dealing with Stress & Conflicting Needs

Cost

Next Date

Duration

One Day

Dealing with Stress & Conflicting Needs

Course Description

This one day course examines the causes of some workplace activities that can be stressful for you and it examines the impact on you and your colleagues’ productivity. It offers you highly practical advice and will help you to deal with these situations and manage the sometimes conflicting needs of others effectively. It’s about how to improve and maximise your performance in the workplace

Course Objectives

By the end of this course you will be able to:
Assess your personal stress levels and identify the common causes of stress in the workplace
Identify the causes and effects of stress on your actions
Recognise the symptoms of stress in yourself and colleagues
Learn how you can deal with pressure and stress effectively at work
Adapt to changes in your working routine or environment
Make changes in your behaviour to resolve conflict of needs in others

Course Content

Stress in the workplace
What contributes to workplace pressures? The impact of stress on personal performance. Maintaining an effective work/life balanceManaging pressure in the workplace
Moving from reactive to proactive. Working to priorities when everything is urgent. Managing conflicting demands from more than one personHandling others in a stressful environment
Recognising the signs of stress in others. Stress as a source of energy – turning anxiety into positive feelings. Crisis management – how to cope and what to doStress and behaviour patterns
Passive, aggressive and assertive behaviour. Developing self-assertiveness – taking greater control. Self-motivation – maintaining your motivationStrategies for dealing with stress positivelyManaging conflicting needs more effectively
Developing a personal action plan