HOUSTON, Texas (KTRK) -- When Lisa Appleby's car was broken into last week, she thought police would have no trouble catching the thief. The whole incident was captured on remarkably clear surveillance video.

"Maybe I've seen too many crime television dramas," explained Lisa Appleby. "I thought it would be a very easy fix, especially with evidence and a license plate."

She said the male thief got away with about $3,000 worth of belongings.

But when Appleby called Houston police, she didn't get the response she expected.

"They explained to me that it would take a while to get processed and it would be a week before my case was looked at," Appleby said.