Topic not covered?

Audio track issues

Then - I re-open the .scribe and the mp3 file shows as being attached BUT

a) I go into the "add track" tab and the file won't play anymore

b) If I play the whole scribe, it won't play either.

I don't remember seeing this issue yesterday.

Is this a known issue? Seems too big a bug to have gone unnoticed.

I also noticed quite a few "server error" problems this morning - is it possible it's connected?

M

Mike Metcalf

On Fri, 7 Oct, 2016 at 1:25 PM

Hi,1) What videoscribe version number are you using?

2) Did the problem occur after renaming your scribe?

3) Did you try deleting the audio and re-importing it to resolve the symptom?

4) one user reported a similar problem and they had a bluetooth device nearby that was diverting audio from her speakers.

5) if there are problems in your scribe using extra resources, they can cause a wide variety of symptoms.

6) save your scribe to the cloud folder and tell customer support the name of it if you want them to look at it (during business hours) or export it as a .scribe file and attach it here if you want help from users.

-Mike (videoscribe user)

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Neil Coghlan

On Fri, 7 Oct, 2016 at 1:40 PM

1. 2.3.6-122. No, there was no renaming3. Yes. The problem only occurs when I close VS and then re-open.4. No bluetooth or anything like that. In other scribes using other audio, it's fine.5. I have 32gb RAM!6. Now this is the weird thing. I'm starting to think that maybe the mp3 file I'm attaching to the scribe is corrupted in some way. With it attached to the scribe, VS is not allowing me to export either the video to sho.co or the scribe to the cloud. When I delete the audio, both these options are available again.

So, I've saved the scribe without the music and that's "video-intro-with-music" and I've attached the mp3 file here (it's a royalty-free thing from youtube so no copyright issues)

When I first attach the mp3 file, it plays fine and exports fine (so it can't be THAT corrupted). When I close VS and re-open, I have silence.

1) might be a new bug with the new version, but we can try a few easier things before we consider reverting to an older version.2) ok that eliminates 1 problem3) ok good. 4) ok that's one less possible cause (too bad it wasn't that, since it's easy to remedy)5) LUCKY! I'm limping around with 6GB. However, Videoscribe can only use about 1.7GB so you have to optimize images and settings similar to the way you would for a website: TIPS to avoid crashes, freezes, failure to render or erratic behavior (2015)6) Yeah that seems weird... and it's a small file too... I just resaved it in audacity . See if this new version (attached) gives you the same results, please.

I was also using audacity, so no idea what happened, but the issue does seem connected more to the audio file itself.

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Neil Coghlan

On Sat, 8 Oct, 2016 at 8:06 AM

the plot thickens. Today, I made the same scribe with an mp3 file downloaded directly from Youtube, I never edited it in audacity, just left it as it was.

Could hear audio inside VS no problems both from the audio track options and when I play the whole scribe through.Saved scribe. Exported video to sho.co. Then exported to AVI. AVI comes out silent. Upload AVI to Youtube - silent. Go to hear video on sho.co - audio is fine!! (http://sho.co/17Y1L). Now I'm guessing what is uploaded to sho.co isn't exactly the same file as is exported to AVI, no?

I'm going to dig around further, export in other formats and see if I can narrow it down a bit.