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Lift telephones

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Switching lift phone systems

Lift phones that transmit emergency calls over the traditional fixed network are affected by the switch to IP. Most lines will be switched to IP by the end of 2017. The full transition of customer lines to IP in larger regions across Switzerland will start at the beginning of 2018 to drive dismantling of the old infrastructure in those areas. Customers who have not yet switched to an IP product by then will be helped to do so by Swisscom. We advise lift manufacturers on mobile telephony products or alternatives specially designed for the lift sector.

Frequently asked questions

As an owner, what must I do?

Contact your maintenance agreement provider or the lift manufacturer as soon as possible. They will take the necessary steps to ensure the reliable operation of your lift phone system.

As an owner, what must I do?

Contact your lift service provider now. They will take the necessary steps to ensure the reliable operation of your lift phone system.

What does Swisscom recommend?

New lift systems are now directly equipped with mobile solutions. Existing analogue lift phones benefit from conversion to mobile solutions, so the lift service provider becomes the customer’s sole point of contact for their lift system. If customers prefer not to go mobile, they can continue to run their analogue emergency device on the IP fixed network by switching to the Swisscom Line basic/company product with the fail-safe guarantee option.

What will the switch cost?

Switching to a mobile solution: Let the lift service provider offer you a conversion. If you do so, one-off conversion costs will be due. The telecommunication costs are then billed via the lift service agreement and are usually lower than before.

How high is network availability?

According to several major lift manufacturers’ analyses, mobile (GSM/UMTS) coverage is practically universal (approx. 99.9%). 4G/LTE coverage is currently 97% and is being rolled out even further. Depending on the building infrastructure or location installation of the mobile module, an external antenna can be used to improve reception. In the case of lift locations with no mobile network, less than 1‰, customers can continue to run their emergency devices on the IP fixed network with the fail-safe guarantee option.

Mobile coverage during a power failure

If there is a power failure, Swisscom ensures its mobile phone network can continue to function by battery power for an hour. Check the availability of the mobile phone network during a power failure at your location.

Video

Switching special applications to IP

Lift phones, alarm systems, fire alarms: all major, and often life-saving special applications which are affected by the switch to All IP. Unlike fixed network connections, we cannot provide customers with direct support because the contracts for these applications are concluded with the respective providers and not with us. Find out more in our video.