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Bespoke items are approx 1-3 weeks. Please contact us for more accurate times. If you have a rush order please contact us first.

We do not add fake photographic flourishes or sparkles to enhance our product images. We believe this to be misrepresentation. Photography cannot capture the true sparkle of our pieces, that is something you will be delighted in when you hold it in your hands!

💙 SHIPPING INFO:
We ship from the USA and we also ship from Australia to Australian, NZ and Asiatic customers for their convenience. If you are in Australia, NZ, Asia, UK & Europe, and select Priority or Express upgrades we will ship from our Australian shop as we have faster processing times, faster and cheaper shipping due to excellent shipping rates. Express will be via Auspost which then arrives by your National Postal carrier.

PLEASE NOTE: We are NOT responsible for non receipt of items that show to have been delivered by our tracking system. Please contact your local Post Office to resolve the issue.

💙BESPOKE ITEMS:
Our bespoke Bridal accessories are made using traditional millinery and couture methods. We do NOT use hot glue at any stage as this yellows and will not last. We use minimal millinery glue when necessary otherwise everything is secured by hand sewing with special threads. Please see 'UNIQUE' Service below for more information. Production times 1-2 weeks

★ UNIQUE service
Anne is a fully qualified Fashion Designer/former University Lecturer in Fashion Design and Production and is happy to look at your wedding or Bridesmaids dresses and recommend or design jewelry specific to your needs. We are able to observe from a design perspective what may suit your dress perfectly. If you would like to find out more about this complimentary service, please don't hesitate to contact us. We have helped many brides find their perfect look.

★Join us on Social Media!★
www.facebook.com/jamjewels2010
www.pinterest.com/jamjewels1
www.twitter.com/JamBridal
www.instagram.com/jamjewels_bridal/

Announcement

Last updated on Aug 14, 2017

💝Bridal season has arrived and we're very busy working until the wee hours:) 💝 New designs are being introduced now including bridal sets for easy shopping!

💙Production times for most items is approx 3 - 6 business days at present.

Bespoke items are approx 1-3 weeks. Please contact us for more accurate times. If you have a rush order please contact us first.

We do not add fake photographic flourishes or sparkles to enhance our product images. We believe this to be misrepresentation. Photography cannot capture the true sparkle of our pieces, that is something you will be delighted in when you hold it in your hands!

💙 SHIPPING INFO:
We ship from the USA and we also ship from Australia to Australian, NZ and Asiatic customers for their convenience. If you are in Australia, NZ, Asia, UK & Europe, and select Priority or Express upgrades we will ship from our Australian shop as we have faster processing times, faster and cheaper shipping due to excellent shipping rates. Express will be via Auspost which then arrives by your National Postal carrier.

PLEASE NOTE: We are NOT responsible for non receipt of items that show to have been delivered by our tracking system. Please contact your local Post Office to resolve the issue.

💙BESPOKE ITEMS:
Our bespoke Bridal accessories are made using traditional millinery and couture methods. We do NOT use hot glue at any stage as this yellows and will not last. We use minimal millinery glue when necessary otherwise everything is secured by hand sewing with special threads. Please see 'UNIQUE' Service below for more information. Production times 1-2 weeks

★ UNIQUE service
Anne is a fully qualified Fashion Designer/former University Lecturer in Fashion Design and Production and is happy to look at your wedding or Bridesmaids dresses and recommend or design jewelry specific to your needs. We are able to observe from a design perspective what may suit your dress perfectly. If you would like to find out more about this complimentary service, please don't hesitate to contact us. We have helped many brides find their perfect look.

★Join us on Social Media!★
www.facebook.com/jamjewels2010
www.pinterest.com/jamjewels1
www.twitter.com/JamBridal
www.instagram.com/jamjewels_bridal/

One of the most stylish and memorable women in history wore a back drop necklace in 1985, to accentuate her backless dress. Princess Diana gave classic pearls a modern twist and today it's one of our best sellers to brides around the world.

I completed my business studies at University and decided to follow the family tradition of owning my own business. With my father as inspiration, I decided to embark on a jewelry business in 2010.
Selling handmade jewelry at local markets, I had discussions with the head of Australia's most successful company in it's field, and decided to change direction a little and seek out a niche jewelry market. Loving everything bridal, and seeing how hard it was to find the right jewelry for family weddings, it seemed a natural progression to create beautiful wedding jewelry.

I now work closely with my sister Bec, with design input and help around the office from our Mom, Anne.
Hence the name Jam- a mix of Jo, Anne and Michele, names the three of us share. JamJewels is always exciting, busy and with just enough laughter and fun thrown in for good measure.

It is a truly blessed 'job' and I strive extremely hard to provide excellent customer service along with the best product possible, and to make each Bride's 'dream come true' for her perfect Wedding day.

Around the web

Shop members

Josephine

Owner, Maker, Designer, Curator, Marketing

Jo is sister to Bec. She completed her Business degree at University, specializing in Business, Management and Accounting.
Deciding to follow a personal goal, launched the beginning stages of JJ in 2010. Keen sportswoman especially soccer.

Bec

Shipper, Creator, Owner

Bec is Jo's sister and Mom extraordinaire to 2 lively boys, business owner, makeup artist, retired Army Special Ops wife and beach lover. She loves a challenge!

Anne

Designer, Photographer, Customer Service

Mother to Bec and Jo and lover of all things that sparkle.
Worked in Fashion as a designer for many moons before changing direction and joining the family business. Loves traveling, skiing, shopping and her big girls:)

Shop policies

Last updated onAugust 14, 2017

Here at JamJewels love what we do and take great delight in helping our beautiful brides and customers find their 'dream' accessories.
We are extremely grateful and blessed to 'meet' so many wonderful people everyday from all over the globe!
We love to hear what your dreams and wishes are and will try our hardest to make your 'Special Day' even more perfect.
Jo and Bec

Accepted payment methods

Pay with Visa

Pay with Master Card

Pay with American Express

Pay with Discover

Pay with PayPal

Buy with Apple Pay

Pay with Sofort

Pay with iDeal

Accepts Etsy Gift Cards and Etsy Credits

Payment

We accept PayPal, Direct checkout

ADDRESS:
Please ensure your address on Etsy is correct BEFORE you finalize your purchase. We cannot be responsible for shipping to incorrect addresses and/or changing addresses after order placement through convos.

If you need your order delivered quickly, please select Priority shipping. Priority and Express shipping selection, does not mean that we automatically override other orders to process your order quickly.

If you require a rush order, please contact us before hand to discuss.

CUSTOM ORDERS:
We are happy to discuss a customization with you. We may require a deposit of $30 from you if 'mockups', sketches or similarly involved work is required as this is time consuming for us. We will then take this off the cost of the item should you wish to move forward and purchase. The cost of a custom item may be higher than similar items in our shop due to the extra work involved and possible OOAK design.
All custom orders will be listed as a custom item specific to your request. It can then be purchased as a regular transaction.

Shipping

*Processing time
The time we need to prepare an order for shipping varies. For details, see individual items.

*Estimated shipping times
We'll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
We are not responsible for delays in shipping by the shipping company.

*SHIPPING TIMES (approximate only)

US - 3-5 business days
UK - 5-14 business days.
Canada 7-16 business days
Italy, Portugal, Spain 2-6 weeks
Other Eu countries 2-4 weeks
Australia 1-3 business days
NZ, Asia Pacific 5-10 business days
South Africa 2-4 weeks

*Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

**Ensure address is correct BEFORE purchase as we cannot guarantee delivery if incorrect address is not on official order form. Please note we are NOT responsible for missing items that are tracked as having been delivered. We ship to the address supplied. It is the buyers responsibility to ensure a safe place is provided for the carrier and that any items, including Express, are able to be signed for. If, for some reason you do not receive your package, and it has shown by tracking that it was delivered, you must contact your local post office immediately.

★★We do mark the parcel value low to negate any Customs fees*

DURING SALES events & Holiday times our turnaround time may be a little longer. Please be assured we are working as fast as we can.
Thank you so much,
Jo, Becca and Anne

Refunds and Exchanges

We accept the following:
RETURNS & EXCHANGES ONLY within following guidelines.**

EXCHANGES
Contact us within: 2 days of delivery
Ship items back to us within: 4 days of delivery & after approval has been made via convo.
We will exchange for the same or higher value with no restocking fee incurred. Buyer pays for shipping costs.

The following items can't be returned or exchanged

Custom or personalized orders
Items on sale

CONDITIONS OF RETURNS
Contact me within: **2 days of delivery
Ship items back to us within: 3 days of delivery & after approval has been made via convo. Items returned outside of this time frame, will be returned to sender.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Item MUST be returned within 3 days of receiving. Postal receipt proof may be required.

Refund is minus 20% restocking fee, shipping fee and incurred bank fees.
The restocking fee is for the labor involved in making your item. Each piece is handmade/hand finished. Ear posts are removed and cannot be reused for health reasons.

NO CANCELLATIONS:

★★FAULTY/DAMAGED ITEMS Items: Please contact us to discuss. We stand by our product and will work with you to resolve the issue..

If an alteration is needed we are happy to work with you to a suitable conclusion.
★★★★★★If, for any reason, you are not happy with your purchase, please contact us to discuss. We want you to be happy with your JamJewels purchase!

Additional policies and FAQs

~~~We are happy to accept customized orders~~~ :)

★★★HOW TO CARE FOR YOUR JEWELRY★★★★
Swarovski pearls are very hardy but for longevity we suggest you apply body sprays and perfumes well BEFORE dressing in your JamJewels.
Do not use harsh cleaners or liquid jewelry cleaners. If you have any issues please contact us for advice.
We at JamJewels are not responsible for damaged or lost items due to wear and tear. We pack our items in tissue, bubble wrap and a padded bag. We are more than happy to resend or repair a damaged item through shipping mishandling, so please contact us for details.

ALL our items are gift boxed, bubble wrapped, and placed in to a padded envelope for extra protection. The exceptions are earring converters which are not boxed, but otherwise padded.

Thank you so much for stopping by our shop and if you have any questions please convo us through the contact section!
We make our jewelry with great care and love and we take pride in our quality.

We produce our work in a smoke free, pet free environment which is as organically and environmentally friendly as possible.

We also welcome wholesale orders. Minimum amount conditions apply. Please contact us for up to date details.

CANADA- Shipped Internationally from the US via USPS using standard shipping (approx 5-10 business days) with PRIORITY/EXPRESS upgrades available.

AUSTRALIA- Locally via Auspost EXPRESS.

UK/EU/ASIA/Rest of world - Shipped Internationally from Australia via Auspost with tracking (due to FASTER order processing and CHEAPER mail rates)
Delivery time- depends on local Customs processing times and local postal carrier.
UK/France/Germany/ delivery is usually 6-12 business days, SPAIN/ITALY is usually 2-4 weeks. ASIA-usually 5-7 bus days

Gift wrapping and packaging

We package your jewelry in sturdy and beautiful high quality boxes and velvet pouches, so they are ready for gifting and storing.
We do not include invoices/statements in case it's for a gift.
Hair vines are boxed.
Sashes are wrapped in tissue, bubble wrap or boxed.
All items are delivered in padded envelopes.

Custom and personalized orders

Some of our items can be customized. Please contact us for details.

Care instructions

Please apply jewelry AFTER showering and applying makeup/perfume/moisturizer.
Do not swim in your jewelry.
Do not use harsh cleaners or liquid jewelry cleaners. If you have any issues please contact us for advice.
Cleaning can be done with warm soapy water and soft toothbrush, rinsed thoroughly.
A gentle polish with silver cloth may be used on the metal to add more shine, but our items should not tarnish. If you live near the sea, please store your jewelry inside the pouch and box provided.

How Do I Pay?

Credit/Debit cards and Paypal.
You do not need a Paypal account to pay via Paypal.
PayPal accepts all major credit cards.

*Place required items into shopping cart.
*'Save for later' items you don't wish to purchase immediately.
*Choose Credit card or PayPal as your payment method.
*If checking out with Paypal it will direct you to their site.
*If you don't have a Paypal account select -''Don't have a PayPal account?''
*Complete your credit or debit card and other required information for payment.
*Please ensure your 'shipping address' is correct before submitting order on both Paypal and Etsy.

Order Processing & Message Reply Times

ORDERS:
During the bridal season (March-September) most orders are processing in 3-6 business days.
We work from 2 locations.
Jo is in Australia and Bec is in the USA.
We work as fast as possible to process all orders.
If you require it quickly please contact us for details.
Processing times outside the bridal season may be quicker.
MESSAGES:
We try to answer as quickly as possible. Sundays may be a little longer:)
As we receive a large number of messages, occasionally one may be overlooked inadvertently or we may not receive it. Please don't hesitate to contact again if we haven't answered within 24 hrs.
Please contact us through shop conversations as we don't check our emails every day.