Remember paper? There was a time when we all saw paper-dominated businesses, like publishers of books and newspapers, getting clobbered by the transformations required to stay afloat among new digital alternatives. Those of us in other industries were thankful to be...

Wouldn’t it be great if you could be well-informed on every cutting edge technology topic? Well…it’s not going to happen. There are too many trends, hot topics, and buzzwords flying around. Technological progress is made continuously, which in part, is why I...

There is no doubt in my mind that the ability to work virtually is both a personal and organizational capability that must be deliberately built. Large, global corporations have built this capability out of necessity, as it would be impractical to meet in person or...

Am I losing my edge? I’ve always thought of myself as a brave, early-adopter of technology, who is first in line for the latest gadgets and apps. Got a new beta? Count me in! Things are buggy? Who cares? I’m experiencing the future! The trouble is, that for the...

An acquaintance of mine once told me that the “secret sauce” of the call center he worked for was that they had sanitizing wipes available at each shared desk so each call center employee could clean off his/her headset, keyboard, and mouse at the start of each shift....

It’s difficult to achieve a goal without a plan. Intuitively we know this. We don’t expect to lose weight by not changing the way we eat or exercise. We don’t expect to learn French by purchasing Rosetta Stone and letting it collect dust on a shelf. Yet, when it comes...