"User Assistance"

RoboHelp 10 has a variety of focused work spaces that come out of the box. An earlier video showed some steps on how to customize work spaces. This session covers brief but simple steps you can take to open up more room for editing and minimize the tools you are working with at any one time.

RoboHelp 10 allows you to make simple "See Also" references to other topics. Watch this 90 second video to see how you can accomplish this with a few mouse clicks and a simple drag n' drop gesture. You can do it too!

Joe Welinske shared keen insights in this area in another Adobe booth interview at STC Summit. "Unless you test your documentation, you have no idea whether it is useful or not. Most companies test everything related to their software in areas of usability." Welinske has been able to test documentation through user surveys and he confesses that "it is a scary thought to consider... has most of this content been useful at all?"

Char James-Tanny reveals that 1 out of 8 people or more than 18% of the world population have disabilities. The disabled are part of your audience. This sector has over 1 trillions dollars of buying power. You must find out how to reach everybody that you need to.