The Australian Small Business Commissioner provides advocacy and referral services. State Small Business Commissioners in New South Wales, South Australia, Victoria and Western Australia provide advice and dispute resolution services.

The local consumer protection agency in your state or territory (sometimes called 'consumer affairs' or 'Fair trading') can provide you with information about your rights and options. They may also be able to help negotiate a resolution between you and the supplier.

Some industries have a national ombudsman (such as the Telecommunications Industry Ombudsman and the Financial Industry Ombudsman) and other industries (such as energy) have an ombudsman or dispute resolution office in each state and territory.

For disputes involving large sums of money, you may be able to take private legal action. Make sure that you get legal advice first, as legal action can be expensive and there is no guarantee that you will be successful.