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As you can see those are the format for reporting your case. Please follow the formats to make it easier for us to check. For Guess Forex Trend the format is a bit different because you have to mention specifically the period of the contest.

But before you make a report that you haven't got your prize yet please make sure you have read the following threads:

2. After you make a report, please send me via PM (Private Message) the following details:

your account number,
the investor password for that account so i can follow up and keep checking whether your bonus has arrived or not yet. If I don't have your investor password it's impossible for me to follow up on your case,
the server that you use for that account.

3. After your case is solved you must post the proof that your prize already arrived at your account on this thread. You must do this yourself.

Good morning support team, after regards, the prize of the contest " guess the trend " for the last week 11 December to 15 December 2017 still not added to my account account ( 2472470 ) ?, why is there are such delay ?!, also regarding publish my name it done yesterday 21 December 2017 but i check the historical results of the contest and the name of the winner is always published with in one or two days at maximum but in my case it done after 6 days of the end of the contest and now it's the 7th day and the prize didn't added to the my account number 2472470.

Good morning support team, after regards, the prize of the contest " guess the trend " for the last week 11 December to 15 December 2017 still not added to my account account ( 2472470 ) ?, why is there are such delay ?!, also regarding publish my name it done yesterday 21 December 2017 but i check the historical results of the contest and the name of the winner is always published with in one or two days at maximum but in my case it done after 6 days of the end of the contest and now it's the 7th day and the prize didn't added to the my account number 2472470.

Hi dear,
The winners list was announced on Dec 20th , so you'll have to wait for a few more days, probably your prize will be credited in your trading account next Tuesday due to Christmas holidays

Hi dear,
The winners list was announced on Dec 20th , so you'll have to wait for a few more days, probably your prize will be credited in your trading account next Tuesday due to Christmas holidays

Good morning mr.azmassi, after regards, i don't know that there are a few days of waiting because i win in this contest before and in the best topic for the month too and the rules saying the prize will be added at next week after the end on the contest i read them years ago, well i don't know why it not published on Saturday or Sunday as usual too also the waiting there Wednesday and Thursday in addition to today as well, again what i used to from mt5 is instant prize sharing right after the publish of the winners name that's why i find this situation strange a little bit, and i was hoping to receive it before the closing of the week to invest using the current prices, but well i'm waiting and i hope that the department which is responsible for the transfer doing what they can to receive it as fast as possible, have a nice day.

Good morning mr.azmassi, after regards, i don't know that there are a few days of waiting because i win in this contest before and in the best topic for the month too and the rules saying the prize will be added at next week after the end on the contest i read them years ago, well i don't know why it not published on Saturday or Sunday as usual too also the waiting there Wednesday and Thursday in addition to today as well, again what i used to from mt5 is instant prize sharing right after the publish of the winners name that's why i find this situation strange a little bit, and i was hoping to receive it before the closing of the week to invest using the current prices, but well i'm waiting and i hope that the department which is responsible for the transfer doing what they can to receive it as fast as possible, have a nice day.

Hi Ahmed,
You know the delay may occur sometimes for some reason, and this time it happened in the announcement of the result.
Please accept our apologies for the delay !

The prize of the contest guess the trend is added to my trading account

Good evening friend, the prize of the contest guess the trend is added to my trading account, the screenshot is blew, i highly appreciate the efforts of the support members who worked on quickly transfer the prize, and thanks mt5.com and Instaforex for the competitive contests and the unique opportunities.

Good evening friend, the prize of the contest guess the trend is added to my trading account, the screenshot is blew, i highly appreciate the efforts of the support members who worked on quickly transfer the prize, and thanks mt5.com and Instaforex for the competitive contests and the unique opportunities.

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