ICT300

A
system that revolutionizes customer experience at service counters with
Interactive Customer Terminals (ICT).

The
innovative ICT features advanced TFT LCD multimedia panel with touch screen to
inform, advertise, and measure customer satisfaction. In a competitive
marketplace, effective advertisement and customer satisfaction measurement are
two key elements of business strategy.

Now
they are combined in a single system with the advantage of headquarters or
central office monitoring and analysis in real-time through the internet/WAN.

• Customer
Feedback (QoS): A unique feature of ICT is to poll customers for the
Quality of Service provided by tellers or counter officers on each and every
visit. This is achievable because of simplicity-customer are asked one simple
question: “Are you Happy with My Service?”

• Customer
Display An ICT acts as a counter display in queue management by showing
Queue Number and Counter Number in high resolution graphics with multiple
language option.

• Real-time
24/7 Availability Downloading of advertisements and questions and uploading
of customer response through the Internet/WAN make customer satisfaction
measurement simple, easy and readily available.