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Over 819 reviews forAnn Arbor Collision Repair from people just like you.

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"The quality of the work was fine. Not exceptional but acceptable. Abra was close and had a $1200 estimate compared to 3 others at about $1500. Once they got the" ...More car, they "found" more damage. New estimate was $1800 a 50% increase which included a labor rate increase. In fairness, it was a few months from the time we go the estimate until the work was done. This fact was not disclosed to us; only after we combed the new estimate did we discover it. They eventually honored the original labor rate, but if we had wanted to take the car elsewhere it would have cost 2 hours of labor to put it back together. We got the call the car was ready but it was taken to a different location for repair work so we had to wait for them to bring it back to this location. They are only open until 5:30 but we weren't sure we'd be there in time so we paid for the repair at about 4:30 so they could leave it where we could pick it up after hours. We finally hear back after 5 that the technician didn't/couldn't/wouldn't put it back together. So we couldn't get the car until the next day.
We unexpectedly freed up by 5:00 to pick it up even though the keys and receipt were to be left in the car and locked. We went into pick them up. The receptionist was not able to give me the keys and receipt even though it was already paid for. In the mean time, I inspected the vehicle only to discover the fog light was not working and antenna had fallen off. She told me I had to speak to

. She was very indifferent. We had to wait for 20 minutes while

was on the phone. While we were waiting my son crawled under the car to notice that the fog light was not plugged in and was able to just screw the antenna back in. When we told her that and asked for the keys, she still said I had to wait for

. Finally some other person came to give me keys and receipt.
My insurance company had warned me that some body shops will low ball the estimate to get you in the door then "find" more damage once they get in to it. We paid this repair out of pocket so the extra was not charged to insurance.

-Laura P.

A

"excellent. when a few additional problems were identified (small leak in AC system) they were fast on scheduling and making the additional minor repairs.

Angie's Answers

You could have paid a little more per month and gotten a lower deductible policy. The deductible is the amount you agreed to. To "get out of it" it is breaking the law. You probably thought, like we all do, that nothing will happen to me, so I'll get the cheapest per month. I think that's what most people do, so you're not alone there.

See if you can make a deal with the repair company; they may let you pay a little per month. The repair shop may be your best best bet in getting some sort of "deal". Nothing illegal, of course.....

Next time though, think about paying a little more per month for a little more ins. (One-day less fast food lunch, or movie night, or smart phone, etc) and you can reduce your deductible quite a bit.

Hope that last paragraph doesn't sound too judgemental, it's what I'd tell my son or daughter. (Before they bought the crap insurance in the first place, if they'd only ask, right?)

It seems you spoke with my colleague yesterday afternoon and she passed along some highly-rated providers to help you out with your auto needs. I hope the information was helpful which she passed along to you!

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Auto Body Work reviews in Ann Arbor

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I was very impressed how smooth the process went. The estimate took 20 minutes and was the best I found in the area. The actual repair went without any hitches and they only had my car for two days. They even washed and vacuumed then vacuumed my car. The staff was very helpful and extremely nice. I would definitely recommend them.”

- conrad S.

A

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“

The owner is wonderful - extremely communicative and service-oriented. I didn't have to worry about a thing, except dropping my car off and picking it up. And the work they do is beautiful - they take pride in body work. I hope to not have any more accidents, but if I do, I will go to

! ”

- Kristi M.

A

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“

After a traumatic car accident I was shocked to discover that I had to pay the total cost of repairs to my car due to Michigan's No Fault laws (and my lack of full coverage). Three other places estimated the damage at $5, 000 plus.

at B & B went out of his way to bring down the cost by using used parts when he could ...More instead of new ones to $2600. The work was "excellent" and they saved me a lot of money. I would highly recommend this company and the people there.”

- Judith A.

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“

The staff was extremely helpful and efficient at setting up my repair. After determining the correct color for my vehicle's make and model, they ordered and painted the bumper ahead of time so that I was only out of the car for 5 hours, rather than the two days that the insurance company estimated. Everyone at ACE was extremely friendly and hardworking. ...More They even washed my car for me! Amazing people and phenomenal service! The new rear bumper is a perfect match and looks great!”

- Alaina N.

A

Rating

“

The work they did is beautiful. The price was good, they even gave me 10% off for being an Angie's List member. The painting was perfect, you can't even tell there was any work done. This is a family run business and they are always so nice and professional. Talk to

, he's great!”

- JOSEPH K.

A

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“

It turned out very well. They have great quality of service. No difficulties getting the car in for service. They deliver what they promise to deliver.”

- Paul B.

A

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“

They did okay and it is a place that we would go back to because they did a reasonably good job. My husband said they did even more than they said they would. At first, he thought the price was a little expensive, but I think it turned out pretty well because they did several other little things. It looked like it was a smallish place. Their price was ...More okay and they also got it done earlier than they said they would. ”

- Michael G.

A

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“

It went great the car looks like new. The job was finished within the time he told me it would be and he was always very professional, friendly and helpful. I found out this job would have cost me more had I gone to someone else.”