Patients who are unsatisfied with their dental rebates can visit www.ada.org.au/rebates to sign an online letter of complaint to the Private Health Insurance Ombudsman.

A major achievement of the Time2Switch campaign was the Senate Inquiry into PHI, on 31 October 2017. The ADA put forward a strong position to end discriminatory rebates and improve transparency. The Inquiry report, published in December, was a major win for dental patients and practitioners.