FAQs for Ben Wyvis Hotel

Accessible information & DDA ComplianceThe hotel has a level access. One ground floor guestroom has been modified and all public areas are all fully accessible. Please contact the hotel for full information on the accessible guestroom.

Administration ChargePre-paid reservations via the Crerar Hotels website and direct with the hotel incur a £2.00 administration charge per transaction.

AllergiesWe ask that when you check in or before ordering, please inform a member of our team if you have a food allergy or intolerance.

Business services and internet accessFree WiFi internet access is available throughout the hotel’s public areas. Fax and photocopying services are also available (at a charge).

Cancellation policyStandard Cancellation Policy: 48 hours in advance of the day of arrival. With the exception of pre-paid and non-refundable bookings.

Car parkingFree on-site car parking for up to 25 cars.

Check in and outCheck in: 3.00pmCheck out: 11.00am

Early check in and check out are available on request. A supplement may be charged from 11.00am.

Children and familiesLimited number of family rooms are available and children up to the age of 12 stay free of charge. Cots and high chairs are available free of charge.

Currency and credit cards acceptedThe hotel accepts payments made by cash (Sterling only) and most major credit/debit cards (Visa, MasterCard, Maestro, Delta, Solo, American Express). The hotel is unable to accept personal or travellers cheques.

Advance payment may be made by any of the aforementioned methods or by bank transfer. Please contact the hotel finance department for details.

Fair FundBy opting to pay a service charge you’re helping us build our “Fair Fund”. This is given back to our whole team, and is available for team members’ personal development opportunities.

Food service

Dinner is served between 6.00pm and 8.30pm in the Jacobite Restaurant. Young Diner's menus is available.

Pets

We are pet friendly and welcome well behaved dogs in the Ben Wyvis Hotel, fresh drinking water is available on request. Dogs are welcome in the guestrooms, reception area and the grounds of the hotel and we ask that you clean up after your pet for the care of our other guests in the hotel.

Smoking

Ben Wyvis Hotel is committed to providing its guests and associates with a smoke free environment. All bedrooms, public areas and event spaces are non-smoking.

Special dietsWe try and cater for just about any special diet, but advance notice is preferred for unusual requirements that may require specialist items to be ordered in advance. Vegetarian options are available in the restaurant on request.

Special occasions

If you're celebrating during your stay, we can help make it memorable. Reception is happy to assist with arranging any of the following, to make your stay extra special - Champagne, chocolates, flowers and celebration cakes on request.

We cater for private parties and conferences, numbers from 20 to 150. Please speak to our Operations Manager for more details and menus.

We also have a 30 seater in-house cinema, show each evening at 8.00pm or earlier if requested.