New From Livestream: Grow Viewer Engagement With Guest Chat

Our new guest chat feature for Premium and Enterprise customers makes it easier for your audience to join the conversation. Now anyone watching your live event can join the chat without creating a Livestream account. Instead of navigating away from the player to sign up for an account, viewers will stay tuned to your content and won’t miss a thing.

The ability for your viewers to chat without requiring a Livestream account is now available on the Livestream website and the live player embed. Our new release includes support for white-labeled events as well, providing viewers with a fully unbranded in-player chat experience.

Here’s how it works:

Enable guest chat on an event-by-event basis by navigating to your event settings and ticking the “Enable live chat” and “Enable guest chat” boxes.

When your event is live, viewers can choose to hide or display the chat sidebar. If they want to interact, they’ll have two options: to sign up for a Livestream account, or join as a “guest.”

When a viewer selects “guest,” they’ll be prompted to enter their name within the chat window. After that, they’re ready to join the conversation. You can moderate the chat by deleting individual comments or blocking users.

Previously chat has been unavailable on white-labeled embedded players since it requires a Livestream account to participate. You can now enable guest chat on white-labeled events for an unbranded chat experience.

We’re always introducing new features that improve the live event experience for our customers and their audiences. Our guest chat feature makes it easier for anyone to engage with your content and connect with other viewers. For more information about how to activate guest chat, read our help center article.

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