Educational

Windham has experience in many different facets of the educational industry, from miscellaneous accounts receivable at colleges/universities, private loans, and guaranty agencies, to the U.S. Department of Education.

Private Loans

Windham has extensive experience with private loans. These credit-based loans are offered to students by private lenders to fill gaps in a student’s financial aid. Private loans, unlike federal/educational student loans, are held to the terms of each individual lender.

Windham takes considerable time to understand the details of a private loan program before we begin our collection process. Our collection software system enables Windham to maintain accurate, daily account balances for private loan accounts with variable interest rates.

Cohort Default Prevention

As a collection agency, we assist colleges and universities with reducing their cohort default rate while remaining in compliance with federal regulations. Windham has a Cohort Team with a staff of collectors that only handle the collection of cohort accounts. Our collection queues are designed for cohort collection management and resolution.

Perkins Loans

Windham has been providing Federal Perkins Student Loan (formerly National Direct Student Loans) collection services since 1982. Windham is committed to remaining informed about ever-changing regulations and issues surrounding the campus based programs authorized under Title IV of the Higher Education Act of 1965 (HEA), as amended. Our collection strategy and tools are designed around the many due diligence requirements institutions are obligated to fulfill. Windham is pleased to provide for quick reference: Volume 6 ‐ Managing Campus‐Based Programs from the most recent updated version of the Federal Student Aid Handbook. Please contact us for your copy on CD.

Student Accounts Receivable (STAR)

Windham provides debt collection services for a wide variety of Student Accounts Receivable (STAR) and campus-based loan programs. In fact, STAR was the first collection service Windham provided over two decades ago.

Examples of STAR accounts include:

Basic tuition

Deferred payment plans

Dorm charges

Parent and Institutional loans

State/Private Education Loan Funds

Miscellaneous: bookstore, parking, bad checks, and library fines

Windham’s STAR collection program offers your school an opportunity to collect tuition, fees, and other miscellaneous accounts receivable – payments that are often difficult for schools to recover on their own due to staffing shortages and other budget constraints.

Memberships and Affiliations

Windham’s active involvement with organizations in the higher education community and national industry associations allows us to be at the top of information call list. Clients often contact us with requests for updated rules and regulations, as well as advice on training, state/federal laws, and compliance.

Please see below for a partial list of Windham's professional memberships and affiliations.

Association of Credit and Collection Professionals

Coalition of Higher Education Assistance Organizations

Colorado Association of Administrators of Student Loans and Accounts Receivable

Commercial Law League of America

Educational Account Receivables Management Association

Florida Association of Bursars and Student Accounting Administrators

Great Plains Collector’s Network

Illinois Bursar Association

Illinois Student Loan Administrators Association

Kansas Association of Student Financial Aid Administrators

Kentucky Association of Student Receivables Officers

Michigan Association of Student Financial Services Administrators

Minnesota Collection Network

National Association of College and University Business Officers

National Council of Higher Education Loan Programs

New England Collectors Association

New York State Organization of Bursars and Business Administrators

Ohio Bursars Association

Oklahoma Association of College and University Business Officers

Pac West Student Financial Services

Texas Bursars and University Cashiers Association

Utah Association of Student Loan Administrators

Vermont Association of Student Financial Aid Administrators

Washington Financial Aid Association

Western Student Financial Services

Wisconsin Association of Student Business Office Personnel and Administrators

Further Information

“Windham Professionals, Inc. has done a remarkable job collecting on our accounts. They have been easy to reach, responded quickly to my questions and concerns and overall great to work with. I would recommend them to anyone.”