Dealer Response

After visiting several car dealers in the area and not being satisfied with the dealers approach to buying a car I called Cernak Buick. I called to ask them questions about a used car and they drove it over to my home , so my wife and I could take it for a ride. When I went to see them about the car there was no pressure on buying it. They worked with me on the price of my trade and the ultimate price of the car. Their Service department has an excellent rating from everyone that I know uses them. Honest and trustworthy is what I would say about them. They get an A+ rating from me.

Does
recommend this dealer

Shopped for a used car

Did
make a purchase

1
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Dealer Response

Thank you John for considering us when shopping for a pre-owned SUV. We want customers to have a great experience and come back when they are in the market again. I am glad we could help and we hope you enjoy your vehicle. We appreciate you business and your opinion! Jen Cernak

My wife and I are very impressed with the Cernak Buick dealership. The dealership manager Jeff Cernak greeted us at the door upon our arrival as our salesperson Nick Blais was not available the day we chose to go out to the dealership. We has been in contact with Nick via email in regards to the two Dodge trucks they had on their lot and definitely wanted to check them out. When we test drove the vehicle my wife and I were able to take the vehicle by ourselves rather than having a salesperson in the vehicle with us. So we could really try it out and check it out without being rushed. We settled on a price, thanks to a great price on my trade in. Also, I cannot say enough about Scott , the finance person he went over everything and found the best interest rate in keeping with my budget. When they delivered the vehicle it was spotless and they also went over the features of the vehicle. They were very knowledgeable about the vehicle even though they do not sell that brand. I would highly recommend this dealership to anyone looking for a new or pre-owned vehicle

Dealer Response

I bought a Chevy Impala from Cernak about 3.5 years ago and was happy with both their sales and service. After my husband's car accident last week we had to find him a replacement car and I recommended Cernak because of my experience and because they are our local dealership. He found what he was looking for and the entire experience between sales and financing was friendly, fast, and easy. We really like the no pressure sales approach and a more traditional, family-like atmosphere. My husband had the car chosen and financed on Saturday afternoon and picked up the car on Monday.
It just so happens, I ended up purchasing a car on the Monday we picked up my husband's car! I had no intention of buying but the used car selection had some good variety and I found a Chevy I really loved. Cernak gave me a great price for my trade and I was able to pick up MY new car the next day. All in all a great experience!

Does
recommend this dealer

Shopped for a used car

Did
make a purchase

0
people out of
0
found this review helpful. Did you?

Dealer Response

Thank you Kris and Rick for sharing your experience. Your thoughts and your business are very valuable to us! It is our goal to make customers feel comfortable while providing great service and products and we are thrilled that you were able to find 2 vehicles that worked for you. Happy Spring! Jen Cernak

Service & Repair

About Our Dealership

Dealer on Cars.com since September 2009

For over 75 years, Cernak Buick has been your local family owned Hampshire County Buick dealer. Serving Springfield and all Western Mass Buick drivers, we've developed a reputation for offering great prices and a great experience. Visit us in Easthampton to test drive any of our pre-owned vehicles or your next new Buick!