Autoplaylists 2017 user survey results

March 11 2018

In early 2018 I sent out a user survey for Autoplaylists for Google Music.
My goal was to get a general idea of user satisfaction, as well as figure out what I should focus on next.
Here’s a quick summary of the results:

on average, users found it reliable (4+ on 5-point scale of “never works” to “almost always works”)

common themes in feedback were:

syncing is opaque

complex autoplaylist definitions are difficult to manage

I don’t want to read too much into this - especially with a low response rate and over-representation of paying users - but in general I’m pleased with the results.
The reliability data is particularly relieving, since I had my doubts going by my user support work.

I’m hoping to address both the common pain points this year by:

adding a syncing dashboard with past syncs and their results

adding a way to share common parts of playlists definitions

So, here’s to a successful 2018!
I’m excited to run a similar survey next year now that I have results to compare against.