Major municipality eliminates burden with streamlined services

The Background

Serving a city of over 1 million residents, this municipality depended on efficiency to answer the needs of its population. Their VOE vendor’s service limitations, however, meant the client’s staff were overly involved in the process. Administrators were inundated with social service verifications, educating verifiers and employees on PINs and salary codes as well as answering follow up questions that had been referred back to the client for resolution.

TCC Approach

Technology & Service:

With a VOE platform that performs social service verifications at no additional cost, we eliminated the vast majority of the client’s workload. Our seamless process leveraged employees’ signed authorizations, avoiding the need for PINs and salary codes.