Bungie Mobile FAQ

Confusion abounds, but we have the balm guaranteed to soothe your aching brains. If you’re perplexed about Bungie Mobile or that new boil on the back of your neck, scroll down to get it all sorted out.

GENERAL FAQ

Q: I got the update and it crashes on startup.

Synopsis: Some users have reported crashes during startup. Our investigations have found this to be an issue with the install process.

Fix: If you experience a crash on startup try reinstalling the update via the iTunes App Store. If, after reinstalling, the app continues to crash please contact bma_sup@bungie.com for additional support.

Q. Can you help me create a Bungie.net profile and link it with my Xbox LIVE gamertag?

We can and we will.

A lot of the process is already covered on our existing Sign Up page. Click the hyperlink and follow the instructions if you don't have an existing Bungie.net profile, or your profile isn't linked to your gamertag.

If you do have an account, but it's linked to the wrong gamertag you'll have to start from scratch. Unfortunately, you can't swap gamertags on a Bungie.net profile. You have to make a new B.net log-in.

If you've forgotten your gamertag's password, you'll need to contact Xbox LIVE for support at 1-800-4-MY-XBOX. We can't do squat for you, man.

Q. What devices and operating systems are supported?

Supported Devices: iPhone, iPod Touch, iPad
Supported OS: iOS 4+

Q. I don’t have a compatible device. I’m just going to give my username and password to a complete stranger online. That’s cool, right?

No. That’s a terrible idea. Never give your security credentials to anyone for any reason. Even if they offer free candy.

Q. When will this be coming to Android, Blackberry, Sidekick, Palm Pilot, etc.?

We’re not ready to announce phase 2 features at this time. That said, we hear non-iPhone users loud and clear. Same goes for feature requests covering forums, more robust stat integration, and free puppies. We make no specific promises, but we will be updating the app in the future.

Give it some time! In some cases, it may take up to 72 hours for the app to sync up with Reach. In the extremely rare event that your model still hasn’t updated within that time frame, try playing another game or two.

Push notifications require you to be using Android 2.2 or higher, have a Google account associated with your device, and have the Google Marketplace app installed on your phone.

Q. It says my friend doesn’t have a Bungie.net account, but I know he does. Sup?

Users who choose to hide their gamertag in their Bungie.net profile settings will appear as not having a Bungie.net account when you view their gamertag via the apps friends list. This setting can be changed on the Profile page under Edit Profile -> Profile Info.

Q. How do I unblock a user who I have blocked?

In order to unblock a user, you must sign into the Bungie.net website from your computer. You can manage your blocked users from the profile page under Edit Profile -> Blocked Users

Q. When I try and sign in with my profile, I get an error.

Certain profiles on certain devices can have difficulty when signing in using the mobile version of the Windows LIVE ID site. When viewing the sign in page in (where you enter your email and password) click on the PC site link at the bottom of the page. From there you can enter your login information to sign into the app.

Q. I’m unable to launch the app via the widget.

The widget will recover after time, but you can also remove and re-add the widget, or sign out of the app and sign back in.

That’s it for now. If you already have the app, don’t forget to rate it and write up a glowing review. (Oh, and that's not a boil.)

Defiant Map Pack FAQ

It's official!

Defiant Map Pack FAQ

If you purchased the Defiant Map Pack from Xbox LIVE Marketplace and you haven't experienced a single, solitary problem, congratulations - you can comfortably count yourself among the majority. You don't need to read another word.

If you find yourself in the other camp, don't worry. We've been in direct communication with Microsoft and 343 Industries and they're committed to making sure all your Defiant Map Pack needs are met.

Here are the current technical support topics pertaining to the Defiant Map Pack.

Q. What is this “Defiant Map Pack” you speak of, and how can I get it?

A. The Defiant Map Pack is the latest pack of maps for Halo: Reach. Designed by Certain Affinity, in partnership with 343 Industries, it features two multiplayer maps, Highlands and Condemned, and one Firefight mission, Unearthed. You can get the Defiant Map Pack right now in the Marketplace for 800 Microsoft Points.

Q: Okay, I gave you my hard earned monies in exchange for one brand spankin' new Defiant Map Pack, but after successfully downloading and installing it, none of the maps show up in the game menu. What gives?

A: Turns out that there's currently a technical issue tied to the number of Marketplace Content items you can have active for Halo: Reach at any one given time (this does not include Saved Games, Screenshots, or Saved Films). Right now, you can only have a total of three content items simultaneously active. Items that fit the bill include pre-order bonus or retailer exclusive armor, map packs, or your Bungie Pro confirmation.

Microsoft is working on a long-term solution, but for now, you'll need to delete one of the three items you have active. Here's how you do it:

In your Xbox 360 Dashboard, sign into your profile, and navigate to the System Settings tile in the My Xbox list. From the settings pane, select Memory.

Select Hard Drive as the storage device.

Select Games.

Select Halo: Reach.

Select the Bungie Pro Confirmation Marketplace Content item.

Delete it.

Deleting the Bungie Pro confirmation item will not impact your Bungie Pro Membership in any way.

Q. I can play the two multiplayer maps, but the Firefight map "Unearthed" gives me the error "Players failed to load content" when I select it in the lobby. This makes me sad. Bungie, you can make me happy again, right?

A. Yes! Well, maybe. You might have installed the Defiant Map Pack to a memory unit on a console that also has a hard drive. That won’t work. You need to install the Defiant Map Pack to the hard drive only.

A. Hate is such a strong word. Bungie Pro Video Rendering requires us to write custom code to our internal systems. Like you, we’ve only just received the latest version of the Defiant Map Pack. Our programmers are coding like the wind to ensure video rendering is up and running as quickly as possible. If you do submit a file for rendering, or already have, don’t worry, we’ll queue it up and spit it out in 24-48 hours.

Non-Defiant Map Pack video rendering is unaffected.

That's it for now. We'll keep in touch with Microsoft and keep a watchful eye on the community in the days ahead to make sure we keep tabs on any key issues you might experience.

Noble Map Pack FAQ

A little light learning.

So, hopefully you're not completely confused about how to obtain and operate the Noble Map Pack, but if you do have a couple of questions concerning the ins and outs of how our three new maps work in the existing matchmaking environment, click the link to get up to speed.

Are You The Keymaster?

Still have your Halo: CE keycode? Step inside.

Astute users over at HBO noticed that The Wolf did some clarifying on our forums recently. Remember those remarks he made on the podcast way back when? He's about to make good. Hit the link to find out how.

Matchmaking Playlist Update

Originally we indicated that this week was our target for updating the Halo 2 Xbox Live matchmaking playlists and resetting all player rankings. We are holding this update while we investigate and fix some of the Xbox Live download problems that people have been reporting.

Originally we indicated that this week was our target for updating the Halo 2 Xbox Live matchmaking playlists and resetting all player rankings. We are holding this update while we investigate and fix some of the Xbox Live download problems that people have been reporting. The good news is that almost everyone who initially had issues downloading the maps should now be able to do so. However, there may be some people who are still unable to download the maps for a variety of reasons and we’re working with the Xbox Live team to narrow down the potential cause and implement the solution.

This playlist update and rank reset will probably occur next week, pending the outcome of our ongoing work with the Xbox Live team. In the meantime, you are of course able to enjoy both Tombstone and Desolation in online custom games and offline Splitscreen/System Link play. Please stay tuned to Bungie.net for the latest info. Apologies for the inconvenience.

Hacking Rumor is False

Recent rumors that Bungie.net has been hacked, and that your personal data has been compromised or stolen, are utterly false. Bungie.net has not been hacked, and frankly, there's nothing to hack. Bungie.net's database does not contain any of your personal information other than your Gamertag and Halo 2 stats.

As with any personal information, you should guard yours carefully, never give your passwords or other security information to anyone trying to solicit it. Bungie staff and personnel will never ask you for that kind of information, because we don't have any business using it. Please ignore any claims to the contrary and try not to spam up the forums talking about it. Bungie.net has not been hacked. The end. Major Nelson is giving out the official PR line over on his site here: Gawd bless you Major Nelson.