Assistant Store Manager

Are you passionate about Customer Service, but hate working odd hours? At Extra Space Storage we offer the best of both worlds! Great environment without the retail hours! We are the best at getting better and we need engaged employees to join our team as we continue to experience amazing growth.

Is your enthusiasm and passion for helping people contagious? Why not bring them to a new workplace where you can really make your mark? If you enjoy working with other highly engaged people, a culture that embraces innovation, delivering world class customer service, and the opportunity to grow your career then Extra Space Storage is the place for you!

The Assistant Manager is critical in creating a welcoming environment, creating the cleanest locations in the industry, and identifying customer needs and exceeding their expectations. Extra Space Storage seeks employees that have entrepreneurial, dedicated, positive attitudes, adaptability to change, and integrity. If you possess these qualities and want to join a dynamic, growing organization, then we are excited to hear from you!

Responsibilities

As an Assistant Manager you'll work alongside your team to maximize sales objectives with each prospective customer via the phone, web or in person at your location.

Our employees consistently practice exceptional customer service by welcoming future and current customers in a friendly, enthusiastic and professional manner.

Assistant Managers work with customers to identify their needs and provide solutions that will enhance their storage experience.

You will get the chance to sell high quality merchandise such as boxes, locks, tape and other moving supplies.

Our team members enjoy working outdoors. When not taking care of customers in the office, our Assistant Managers spend approximately 50% of their time walking and tending to the property to ensure the facility is kept to the highest of cleanliness standards. This includes cleaning units, sweeping, mopping, changing light bulbs and other general maintenance duties.

Successful Assistant Managers need to be able to perform at a high level without constant supervision, but also thrives in a team environment.

Qualifications

You should have some type of customer facing experience from a variety of environments including retail sales, restaurant, sales associate, and other customer-centered selling roles

Energetic, outgoing, customer oriented personality

A High School diploma /GED equivalent. College education a plus

Ability to perform light maintenance and overall property upkeep

Minimum one year Customer Service and/or Sales experience

Valid driver's license with access to reliable transportation

Willingness to travel to multiple retail locations

Benefits

A dynamic growing company

Competitive pay and benefits

A rewarding work environment

Opportunity for advancement

Great company culture

Note: If you have experience working in any of the following areas, you are encouraged to apply: retail, sales associate, customer service, retail jobs, assistant manager, retail sales, retail store, retail management, retail industry, 5 star customer service, sales.

We value diversity at Extra Space Storage. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are a current Extra Space employee, please apply through the "Find Internal Career Openings" in Workday

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VIEW JOBS10/29/2018 12:00:00 AM2019-01-27T00:00Overview
hey! we see you… a bright, talented, caring person that wants a retail career with MORE but "more what" exactly??
more caring…a community whose sole mission is to help our customers with health & well being
more impact…knowing everyday YOU made a difference in someone's life
more learning…we want you to learn so we pay for knowledge. the more you learn, the more you earn!
we are on the lookout for someone special to fill the MOST important role in our company, our Health Enthusiasts. Health Enthusiasts carry out the Vitamin Shoppes mission every single day in our stores, to support our customers on their personal journeys to better health.
the MUST haves…
1- a knowledge seeker with a can do attitude, and a big heart
2- not be afraid of a little register action & product sampling
3- share our passion for healthy living
4- care for our customers so they will leave our store, not only with a full bag but, also feeling they took a positive step on their journeys of health and wellness.
our part of the deal…
1- a healthy discount on our amazing products
2- the opportunity to advance within our great company
3- commitment to investing in your learning
4- continual feedback to help you learn and grow
Well, what are you waiting for? If you think you have the chops to be a Health Enthusiast at The Vitamin Shoppe we want to hear from you!
Job Summary:
This position is responsible for providing an outstanding Branded Customer Experience (customer service focus) to customers while performing operational duties that drive sales through product knowledge, merchandising, register functions, store cleanliness, and other related duties. The Assistant Store Manager leads and manages a store to meet or exceed financial goals in a manner that is consistent with our Branded Customer Experience. The Assistant Store Manager drives sales through product knowledge and merchandising, and performs operational duties to run the retail store. These duties include but are not limited to opening/closing, ensuring store security, overseeing safety, training and developing the team, choosing top talent and assisting with escalated customer issues. This position supports the environment of health and wellness that Vitamin Shoppe represents.
Responsibilities
* Establish models and reinforces an outstanding Branded Customer Experience (customer service) through proper engagement and selling techniques in order to achieve or exceed financial goals set for the store including sales plan. Actively seeks information to understand customers' circumstances, expectations and needs.
* Use product information and available resources to educate customers and assist them in making product selections that are right for them. Deliver friendly and prompt service to minimize customer wait time.
* Maintain a professional and courteous relationship with customers and co-workers that foster a positive work environment, embraces diversity and supports a culture of health, wellness and nutrition.
* Promote growth and sales by creating and maintaining internal/external community outreach relationships within the local community. Establish an active sampling regimen through customer engagement.
* Assist Store Manager to develop a team of qualified health enthusiasts; by participating in the interview and selection process, ensuring established health enthusiasts achieve their goals and objectives through training and development.
Supports the Store Manager with succession planning strategies.
* Participate in learning and development activities such as daily store meetings and all other training provided by the Vitamin Shoppe so customers can be better serviced. Ensure store training, learning paths / Vitamin Shoppe University are performed in a timely manner. Assist Store Manager in coaching and counseling all team members on performance issues.
* Use tactical and strategic planning when assisting in creating appropriate schedules and execution of workload.
* Execute and maintain operational, promotional and visual/merchandising standards and initiatives, ensuring that the Vitamin Shoppe Brand and company are well represented. Ensure execution of inventory management processes including product rotation, the return of market withdrawals, document damages and expired products, complete cycle counts, zero on hand and annual physical inventory processes. Complete shipment processing in accordance with company standards.
* Effectively prepare the store by cleaning store, shelves and recovering products. Prepare for and set monthly sales promotions, ensuring a compelling presentation to the customer.
* Protect and maintain company assets and resources including cash control, inventory, fixtures and physical facility to prevent theft. Maintain the confidentiality and security of sales records and operational reports. Ensure work environment is safe for both customers and health enthusiasts.
* Maintain effective communication throughout the store and partners with the Store Manager and Customer Support Center (CSC), District/Market Manager and Regional Director.
* Operate the cash register and prepare customer transactions and receipts efficiently. Fully understands register functions, opening and closing procedures and balancing the cash registers at the end of each shift or as scheduled. Adhere to and execute bank deposit process.
* Execute all company policies and objectives within the store, ensuring that the VS brand and company is well represented. Stay current and up to date with policies and procedures. Ensure store team dresses in accordance to the personal appearance policy.
* Lead the store in the absence of the SM to include opening / closing, customer service, store maintenance (interior and exterior) and coaching / delegating to the team.
* Effectively communicate and bring to life the company's vision, values and sales goals at daily meetings. Provide timely feedback on goals and initiatives. Foster and actively participate in donation drives as determined by the CSC.
* Maintain operational effectiveness of the store by, among other things, working opening shifts, working closing shifts, working weekend shifts and otherwise remaining compliant with the scheduling guidelines as the business dictates. You must demonstrate flexibility with your availability that supports the needs of the business.
Other Functions:
Follow management direction in completing other duties as required.Flexibility to work in other locations depending on the company's business needs.
Supervisory Responsibilities:
No direct supervisory responsibilities.
Qualifications
Education/Certification:
High School Diploma or GED or equivalent combination of experience and instruction. Health and Wellness industry experience preferred.
Required Knowledge:
Familiarity with retail sales, merchandising programs and procedures and the competitive retail environment.
Experience in or personal passion for the health, wellness, and nutrition industry.
Experience Required:
3-5 years of experience as a retail store manager.
Skill and Ability:
Strong interpersonal and public relations skills.Good organizational and problem solving skills.Flexibility to work nights and weekends.Computer skillsValid Driver's License, except where inability to drive is because of a medical condition.INDMGMT
#CB
Vitamin Shoppe Industries IncBrandonFL

VIEW JOBS11/15/2018 12:00:00 AM2019-02-13T00:00Are you an experienced retail leader looking for an opportunity with a financially stable company?
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We are seeking aggressive career minded individuals for an Assistant Store Manager role who will ultimately be responsible for sales, operations, and customer service in a 60,000 square foot furniture showroom.
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The ideal ASM will have:
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* Excellent communication skills
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VIEW JOBS11/18/2018 12:00:00 AM2019-02-16T00:00Position Title: General Manager
Reports to: District Manager
Classification: Exempt
Status: Full-Time (min of 45 hours per week)
Availability: Must have 100% open availability
Do you want to work for the coolest brand on the planet? Five Below is where you go to kick start your career into full gear. We're a Philadelphia-based brand and one of the fastest growing retail chains in the United States with over 500 stores in 31 states. We only sell the coolest, trendiest, high-quality products pre-teens and teens really want, all at $5 and below. And what about our work culture? It's one of the best around filled with high-energy, positivity, and motivation. Five Below is like no other brand out there. So, do you want to get in on the hype now? Thought so. Check out the position description below and find out if we are right for you!
What does the General Manager do?
Under the supervision of the District Manager, directs manager and associate activity to provide exceptional customer service and achieve retail sales targets through a well-trained and motivated staff. Adheres to all Five Below policy and procedures. Time is spent daily on motivating your amazing team, recruiting, hiring, and training incredible new team members. The General Manager will be extremely creative and driven beyond belief, while creating a selling culture that is both fierce and impressive.
How do they do it?
The General Manager sets the tone by embracing and living the Five Below Values! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how!
Wow the Customer: Put the customer first and make a difference in people's lives
Unleash Passion: Check your ego at the door and do what you say you will do
Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same
Achieve the Impossible: Set the bar high for self and team and make sure to take risks
Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts
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* Performs leadership, supervisory and administrative duties
* Continually recruits for outstanding associates; identifies internal associate talent and provides opportunities for career path development
* Trains and develops management and associate staff, writes and administers writes competency development reviews and annual performance assessments
* Responsible for managing and executing overall store standards
* Drives overall profitability for store focusing on total store sales and expense control
* Responsible for ensuring the proper execution of all cash handling policies including opening and closing procedures
* Ensuring compliance with corporate Loss Prevention and Human Resources policies and procedures
* Partners with District Manager and Human Resources for employee coaching / counseling , performance documentation and associate relations matters
* Reviews all corporate communications and prioritizes/plans accordingly
* Approves weekly associate work schedule and ensures weekly, monthly and annual payroll budgets are managed to plan
* Ensures clean and safe environment for associates and customers to include sales floor and back room, manager's office and restrooms
* Adheres to all standard operating procedures and policies
* Authorizes register functions including post voids, returns and associate discounts
* Responsible for merchandising procedures
* Ensures Market Plan and other merchandise directives are executed
* Ensures the execution of company data integrity process
* Oversees successful receiving and stocking procedures are properly followed and maintained
* Partners with District Manager of any store related issues
* Ensuring exceptional customer service is executed by all associates through training for high levels of customer engagement and role modeling ideal behaviors
* Holds all associates accountable for their job responsibilities
This job description is not all-inclusive. Additional responsibilities will be determined by the District Manager, as dictated by store needs.
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* Frequently operate computer and printer, and occasionally operate cash register
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* Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
* Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
* Frequently move across the sales floor directing associates and assisting customers, as well as to and from the back office
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High School Graduate or equivalent
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