NICE showcases Text-to-911 logging solution

Text-to-911 software suite captures data in a new way

By PoliceOne Staff

NICE showcased its Text-to-911, a software designed to capture and reconstruct Text-to-911 communications for incident investigations and quality assurance purposes, at the Association of Public-Safety Communications Officials (APCO) 2014 conference in New Orleans, La.

Major U.S. carriers are enabling Text-to-911 capabilities for any public-safety answering point (PSAP) that wants to opt in, according to the company. This lets the public transmit text messages to 9-1-1 dispatchers who then can capture and log that data.

The product is compatible with the National Emergency Number Association’s i3 and the European Emergency Number Association’s NG112 standards. It also supports transitional Text-to-911 solutions, the company said.