Re: Age of Memory Cards

HI jd71,

First of all I'm sorry to hear that you have not received the performance increase you had been expecting by adding more memory to your system.

It can be hard to find out exactly when a memory module was made however the age of the module should not really cause any issues with the performance of the memory module. What I would check first is that your system is picking up all the new memory installed in the system.

To check how much memory your Windows operating system is using, click on Start and right-click on (My) Computer then select Properties from the pop out menu.

In Windows Vista/7, the Windows System Information window will open and you can see the amount of memory there. In Windows XP, the System properties window will open and the amount of recognized memory is featured at the bottom of the General tab.

It is possible that your system is not picking up the full amount of memory installed. If this is the case please remove the memory and reinstall it again but press harder on the modules when installing it. When you install new memory it's sometimes not possible to see the difference in performance right away.

You should notice better performance when you have a number of different programs running at the same time. RAM allows you to have more programs running without the system struggling to support them. Does your system perform better with more programs installed?

If it is Crucial memory you have I would be more than happy to check and see if we can date it for you. To do this can you confirm the part number as listed on the side of the memory module? It will look something like CT25664AA667.16FE

It would also be great if you could confirm the make and model of the computer you are using. Please let us know how the above steps go and if you need anything else at all please don't hesitate to contact us.

Re: Age of Memory Cards

HI jd71,

Thanks for the information you have provided.

First of all it looks like your system is not picking up the whole 4GB of memory. It says you only have 2.5GB of memory installed.

There could be a few different things causing this so lets try a couple of them if that's ok? First of all I would recommend trying each memory module one at a time in the system. When you try them check how much memory is showing in Windows to make sure each module shows as 2GB. It's possible you are actually installing a 2GB module and a 1GB module.

The memory modules you have installed currently are not Crucial memory modules as the part numbers you have provided are not Crucial numbers. It would also be great if you could run the Crucial system scanner with both memory modules installed.

The system scanner will run on your computer and tell you exactly what memory you have in the system. You can run the system scanner HERE.

Can you confirm if you have Windows XP, Vista, 7 or 8? This will also help me look at what is causing the problems. Once you have done the above suggestions please let me know and I can look in to this further for you.