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Hi,
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!

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Related Questions:

you will need to search the torrents to find the firmware upgrade, Mitel have removed the firmware upgrade site to stop people from upgrading the firmware for SIP use instead of Minet, once you find the firmware you want then you upgrade it from a web browser.

upgrade of Firmware is at your risk...
never upgrade Firmwares....they are not ment for that....
your hardware may be rendered useless after firmware upgrades....the chip inside your hardware is programed to run based on a certian program installed as a firmware from the factory....sometimes upgrades will screwup your hardware....so be careful and do it at your own risk...

Installing/upgrading firmware is usally not requemented. You will not be adding any new feature to u're unit. There's no reason to do reinstall or upgrade the firmware other than to repair the unit in the event the units firmware is corrept.
Johnny Delstar

Firmware upgrade is a simple but a delicate procedure. Make sure you are loading the correct firmware. You should get your firmware from the website of your router. Installing a THIRD PARTY firmware to your router voids the warranty of your router. Here is a tip for a successful firmware upgrade. BEFORE FIRMWARE UPGRADE(push the reset button of the router for 30 seconds then unplug the power of the router for 10 seconds). Upgrade the firmware. After the upgrade push the reset button again for 30seconds, unplug power for 10 seconds.

Firmware Upgrade Instructions:Please download and unzip the firmware file to computer's local hard drive and then follow the instructions in the "readme.txt" file to upgrade the firmware.

Warning : -Firmware upgrade failure may permanently damage the unit and causing it not to function. If the issues in the "Release Note" do not address the problem you are experiencing, please do not upgrade the firmware. Never upgrade the firmware using a wireless connection. Firmware upgrade will reset the Router to factory default state (all current settings will be replaced by default settings). When necessary, please write down the Router's current settings before performing the firmware upgrade. Please do not load the previously saved Router "configuration file" to the new firmware.

If you need assistance performing the firmware upgrade or if you have any questions, please contact our Techsupport Team http://www.trendnet.com/support.

Before doing the firmware upgrade, write down all the configuration settings made by you in the router.
To upgrade the firmware, login to the router's web interface -> enter the password (smcadmin) -> click on login -> tools -> firmware upgrade -> click on browse -> browse to the location of the upgrade file -> click on 'Begin Upgrade' button -> you will be prompted to confirm the upgrade.

If customers do not feel comfortable upgrading the DiMAGE 7 firmware themselves, they can send the camera in to the NJ repair facility with a note stating "Please Upgrade Firmware". Their camera will be upgraded, and they will be charged $49.95 (plus tax and shipping). They will receive back their upgraded camera, and a DiMAGE Viewer Ver 1.2 Upgrade CD-Rom*. (They will not receive the firmware upgrade on CD-Rom or the new DiMAGE Viewer) There is a 2-3 week turn around time once payment has been authorized.
* images captured with an upgraded camera cannot be opened using previous versions of the DiMAGE Image Viewer Utility 1.11 or earlier. A DiMAGE Viewer Ver 1.2 upgrade CD-rom has been bundled with the DiMAGE 7 Optional Enhancement UPGRADE Firmware. The previous version of DiMAGE Image Viewer Utility must be installed before the DiMAGE Viewer (Ver 1.2) update can be loaded.
If customers do not feel comfortable upgrading the DiMAGE 7 firmware themselves, but they want the DiMAGE 7 Optional Enhancement UPGRADE and the New DiMAGE Viewer 2.0, they should purchase the kit through our on-line store, then send the camera in to the NJ repair facility with the Firmware UPGRADE CD-Rom that they purchased. As long as the firmware CD-Rom is sent with the camera, and the camera does not show damage that may void the warranty or cause the firmware to not install properly, there will be no charge for the camera to be upgraded. There is a 2-3 week turn around time once the camera has be received.
If customers attempt to install the firmware upgrade on their camera and experience a problem, or the upgrade does not complete, they should send the camera in to our NJ repair facility with the Firmware UPGRADE CD-Rom and a description of the problem. As long as the firmware CD-Rom is sent with the camera, and the camera does not show damage that may void the warranty or cause the firmware to not install properly, there will be no charge for the camera to be upgraded. There is a 2-3 week turn around time once the camera has be received.