PABX (Phone systems)

INS supports several phone systems through their
own TSP (Telephony Service Provider) implementations. INS works with any PABX
TSP that provides "wave/in" and "wave/out" devices.
Please click here for an overview how to send SMS
through INS.
Please click here for more information on using
INS with
a voice board.
Please click here for more information on using INS with
VoIP.

As a sample here is how to directly accessing the Cisco TSP (Telephony Service Provider) The
Cisco (www.cisco.com) TSP solution uses the Cisco CallManager software to allow you to
access the installed extensions as TAPI devices. With this you can use our
INS IVR Software with
any extension configured on your Cisco System.
=>
More Information about the Cisco TSP.

The TSP (Telephony Service Provider) is shipped with the CallManager.

Wave FormatsThe formats supported by the TAPI Wave Driver are 16-bit PCM at 8000Hz, 8-bit
ulaw at 8000Hz, and 8-bit alaw at 8000Hz.

You can only play/record wave files on Cisco CallManager "CTI Ports". Route
points and station lines do not support "wave/in" and "wave/out". You can run
the Cisco soft phone application to test that your audio is working correctly.
Make sure to create CTI ports in Cisco's administration software, assign them a
unique extension and create the associate to the user who who has the TSP
installed.

NOTE: You must have the proper version of your TSP client software to match your
version of CallManager. If you upgraded to version 3.1, then you must upgrade
your TAPI TSP. In addition, if you get a newer version of the TSP, it will not
work with older versions of CallManager.

AltiGen supports TAPI 2.1 and MAPI 1.0.
Since AltiWare™ provides a TAPI service provider, third-party
applications written to this Microsoft specification can be integrated
into the AltiServ™ environment and run in the same Telecom Server.

Avaya (Network Alchemy)

Avaya IP Office / Network AlchemyAvaya IP Office is the successor to the popular Network Alchemy IP
PBX. IP Office is becoming widely deployed and is TAPI-compliant out of
the box. Click
here for
product information on the Avaya site.

Nortel
Norstar
The TAPI 1st party TSP is delivered free
of charge and requires a CT adapter that connects the handset to the
PC. Norstar Computer Telephony Adapter (CTA) devices bridge the gap
between telephone systems and computers and are based on the Telephony
Application Programming Interface (TAPI) standard developed by
Microsoft, to work with a wide variety of CTI applications. Norstar
offers several CTA options for basic, advanced or integrated desktop CTI.

In practice, a "CTA 100"
is connected to a user's local telephone extension line and then to the
local computer via a serial cable. You must install the TSP software
that comes with the CTA 100 so that it can communicate with TAPI and
INS.

In 3rd party mode, the CTA 100 connects to one of the
extensions on the PBX and the CTA 100 is connected to a telephony server
(any Windows NT Server) with it's serial cable. Then, with a license
obtained from Nortel, you install the 3rd party TSP on the server. You
may also need to purchase a user license to enable the ability for
multiple machines on the network to access this server and control lines
on the PBX. You then install the "TAPI
Remote Service Provider" that comes with windows
on each workstation that you want to connect to the server. Click on
the link form more information.
You must run TCMAPP on the NT Sever and
run TCMSETUP /c <server machine name> on the client.

In third party TSP mode,
the Remote TSP software is now your driver on the local machine, which
talks to the TSP running the CTA 100 on your server, which then links to
your PBX through TAPI to INS. Note that many manufacturers make
this much simpler by writing their own TSP's that work in first and
third party modes.

Nortel
Meridian
The Nortel Meridian
supports both first and third party configurations. Depending on your
phone system, you connect an MCA or CTIA to the local users telephone
extension line and connect the device to the workstation with a serial
cable. Once you install the TAPI TSP that comes with the device on the
workstation, it talks to TAPI and provides access to call control on
that line.

In third party configuration, you would install Tapi
Service Provider Direct Connect on a WinNT/Win2K server. The server
connects to a Meridian 1 an Ethernet network connection and the TCP/IP
protocol. You can then use Windows "TAPI
Remote Service Provider" to connect to the TSP running on the server
and allow call control through TAPI and INS.

Yet another option is to use a TAPI Symposium
Server. The Symposium TAPI 2.3.1 Service Provider (SP) for Meridian 1
is a multifunctional Microsoft TAPI 3.0-compliant service provider that
marries the Microsoft TAPI 3.0 Application Programming Interfaces (APIs)
to the Meridian 1. Together these products allow the telephony
capabilities of the Meridian 1 to be easily and very cost effectively
integrated with Windows-based business applications.
http://www.nortelnetworks.com/products/04/sym/stsp/index.html

For more information please also visit www.nortel.com or
contact your Nortel provider

Vertical Networks (InstantOffice)

Vertical Networks' Instant Office™ system brings voice, data, and
applications together. Their great support for the Window Telephony API
(TAPI) makes it an outstanding platform for a wide variety of CTI
applications.
Their TAPI implementation is fully integrated as both a 3rd party
and 1stparty TSP. It
is delivered in the Instant Office suite. Please refer to
Vertical Networks TAPI information for
more information.

Panasonic

Panasonic TAPI page
The Panasonic KXTD series supports only 3rd party mode. Ask Panasonic or
your hardware dealer for the Panasonic TAPI Service Provider. Install
the TSP on your server, connect it to your PBX, and use Microsoft's free
TAPI Remote TSP to route call control to each desktop.

OfficeServ Open TSP
OfficeServ OpenTSP Driver interfaces with the Samsung key
telephone system through the TCP/IP system, based on TAPI 2.x/TAPI 3.x,
and enables call control and call processing of the Telephony
Application Programming Interface(TAPI) service through the TSP.

Please note that some of those manufacturers may only provide a subset of the
TAPI functionality (EG not support voice files all together), so you may need to
check with your local support on how far their TSP supports TAPI and WAV.