Step 1: How to Update the app

You could be using an old version of the Google email app. Many errors happen on older versions of the app, but are fixed in the latest version.

UPDATE THE GMAIL APP

Step 2: Troubleshoot your error

If you have update the email app and the problem is not fix, choose your error message below to get more help.

“There was a problem securing the connection”

There are a few reasons why this error arising:

If you changed your mobile device’s date or time

Make sure the date and time on your device are correct.

If you’re using public Wi-Fi connection

If you’re using a public internet connection, you might need to complete some additional steps before you’re actually connected. Open the web browser on your mobile device, like Chrome or Safari browser, to see if you need to log in.

If you’re using a non-Google email address in the Gmail app

You should check your server settings:

Click to open the Gmail app.

In the top left of the email page, click Menu (icon).

Click Settings.

Now Click the email account you’re having a problem with.

In the “Server Settings” tab, Click to see if the information in “Incoming email settings” and “Outgoing email settings” is correct for POP or IMAP.

“Too many refreshes”

You’ll see this error massage if you’re syncing your email more often than your email service provider allows.

How to change your sync settings:

Click to open the Gmail app.

In the top left corner of the email app, click Menu (three horizontal line).

Click Settings.

Click the email account you’re having a problem with.

In the “Data usage section,” click Sync frequency.

Click to select a longer period of time.

Click OK.

“The requested folder was not found”

There are a few reasons you might see this error massage if you’re using a non-Google email account in the Gmail app:

“The folder you’re looking for has been deleted”. To fix this, swipe down to refresh the Google email app.

“The folder has folders inside of it”.

Some email services provider doesn’t allow for folders within folders. We recommend log in to your email service on a mobile browser and moving any sub folders you have.