I have a GE side by side - Model GSL25QGPJBS - The problem is that I cant dispense water in door. Ice works fine. Checked valve, dispensing water. Resevoir is OK< I took off coupling joining line going into door - getting water to there. My hunch is maybe our good friends at GE may have forgot or under insulated the inside of door liner. Any suggestions short of a new door at close to 500 bucks??? thanks ahead of time.

By the way, I tried to run steam into both ends of line, and couldn't free it.

Hello, this is Adam from GE. I am sorry to hear about your issues with your refrigerator. I would love to see if my team can help you find a resolution to the problem. If you could e-mail us at eresponse@GE.com , with your model#, serial # and a detailed description of the issue, we would be glad to try and help you work through it. Again, I apologize for the issue, I really hope we can help.

I didn't mention upon checking refrigerator, the liner does not come out. The only part available is the whole door. You wonder what they are thiniking when they design these products. I appreciate the info about the water, however, if it froze once it will probably freeze again I would guess. I have to go back to the house for a part on the washer so I might try that. Thanks for the help so far.

This is a very common problem with GE Side by sides. So common that they made this part here That is a heater kit with detailed instructions for your refrigerator on how to install it. One thing i have found is that when i take the dispenser out, and start installing the kit, i use a hair dryer for about 5 minutes or so and blast hot air onto the waterline in the door, just helps speed up the process. You'll see in the instructions it may take up to 48 hours for water to start flowing again.

This is Gina from the GE e-Response Team. The e-mail provided by Adam is to a team of dedicated GE consumer specialists that can offer valuable assistance to the poster. Our main goal is to help with the issue in any way we can. We do see your feedback about the canned responses and will consider that for future posts.