We arrived in Aruba around 11:30 PM local time. Our flight had been delayed. We got hung up in Customs and wife was concerned our ride wouldn't be there. She kept popping out to the waiting area to ensure the rental company's shuttle driver we were coming soon. He was all smiles and said he'd wait all night.

Got into the van and went to pick up our rental car to find that a night watchman had locked the entrance gate to the car rental area (also a Toyota dealership). The driver worked hard to get the watchman (who was drunk and asleep) to open the gate. We got our car and headed to the timeshare. Never have had more committed service.