-= FREQUENTLY ASKED QUESTIONS=-
• What does a ticket get me?
—- The ticket gets you access to the entire convention for the days that you’ve purchased (3-Day, Friday, Saturday, or Sunday). This includes a vendor’s room full of anime merchandise, an arcade, concerts, panels, special guests, and a multitude of other fun activities! Some special guest autographs, however, are an additional cost at the discretion of the guest.

• Are there ID or minimum age requirements to enter the event?
—- The convention is open to all ages! However, the Rave is a 16+ event that requires Photo ID. Some 18+ events with more adult themes will require a Photo ID to get into as well.

• Do I have to bring my printed ticket to the event?
—- You can bring your printed ticket to receive your badge, or you can provide us your name with Photo ID, the e-mail you used to make the order, or your confirmation number!

• I made a typo. Can I update my registration information?
—- You can! Please follow the instructions here:
https://www.eventbrite.com/support/articles/en_US/How_To/how-to-update-your-ticket-registration-information

• I can’t go anymore. Can I transfer my ticket to someone else?
—- You can! Please follow the instructions here and replace your information with their information.
https://www.eventbrite.com/support/articles/en_US/How_To/how-to-update-your-ticket-registration-information

• Is it ok if the name on my ticket or registration doesn’t match the person who attends?
—- The person whose name is on the ticket must be the person who picks up the ticket. That person can then give those tickets to their intended recipients.

• Will you mail me my tickets?
—- Tickets are picked up at the convention on the days of the event. No tickets will be mailed prior to the event.

• Can tickets be purchased at the door?
—- Yes, 3-Day and Friday, Saturday, or Sunday badges may be purchased at the door at Walk-In pricing (see above).

• What’s the refund policy?
—- Currently we do not offer refunds. Thank you for your understanding!