Product Conditions Described

Radwell Certified PreOwnedUSPP
- Used
Surplus
PlcCenter
Packaging
- All items are repackaged in new PLCCenter.com custom packaging. Items are previously used in the field or used as a demo. Surplus may not come with manual(s) or other accessories normally supplied when buying factory new. All units have been tested and thoroughly cleaned, but may show signs of use. All units are covered with a 2 year warranty.

NSPP
- New
Surplus
PlcCenter
Packaging
- All items are new, never used and repackaged in new PLCCenter.com custom packaging.
Surplus may not come with manual(s) or other accessories normally supplied when buying factory new. All units have been tested and thoroughly cleaned. All units are covered with a 2 year warranty.

NSFP
- New
Surplus
Factory
Packaging
- Items are new, never used, in original manufacturer packaging and may be an older series or style and discolored. When purchasing NSFP please verify series and firmware when applicable. All units have been tested and thoroughly cleaned. All units are covered with a 2 year warranty. NSFP Bulk Packaging - Bulk items may be sorted into smaller quantities and repacked into PLCCenter packaging.

Brand NewFNFP
- Factory
New
Factory
Packaging
- Average delivery 7 to 15 days (delivery may vary depending on product availability, we will advise). Same Day Rush is available to items in stock in our warehouse, and/or if that service is available with OEM. Units are covered by original equipment manufacturer (OEM) warranty as applicable.

1. Packaging/Handling Fee:

1.1 We charge a $7.50 Handling Fee for all PLCCenter.com Surplus purchases and a $5.00 Handling Fee for all Repair orders. This is a per order charge that offsets costs related to ESD safe custom packaging and handling supplies for products delivered to and shipped from our facility.

2. Surplus Standard Lead Time:

2.1 We ship thousands of units every day and all of them go through the same strict Quality Assurance system. To complete Quality Control and Testing, we require 1-2 business days for NSFP, 2-5 business days for NSPP, and 2-10 business days for USPP.

2.2 If the order is not a true Emergency then PLCCenter.com will make every attempt to ship within 48 hours of your order confirmation at no surcharge. Emergency same day Quality Control/Testing lead time is available only with Rush Fee applied.

2.3 If you request us to ship the item(s) by UPS Next Day or Second Day Air (etc.) without choosing to pay the Rush Fee, the lead time will be 2-10 business days before we ship. If you need us to ship within 24 hours of your order please contact your sales representative or email sales@plccenter.com or call 800.884.5500 Ext. 813 or +1 609.288.9393 Ext. 813 and request Emergency Rush Service.

3. Lead Time on Factory New Products (FNFP):

3.1 Order shipment will be confirmed before the end of the next business day.

4. Emergency RUSH Service:

4.1 Same Day Quality Control, Repair and Testing lead time is Available. We can ship same day on emergency orders received prior to 3 p.m. EST (U.S.). Rush Fee is 20% of order volume ($100.00 minimum)(limited to product/repair availability).

4.2 Rush Surplus Orders Received after 3 P.M. EST (U.S.) Ship the next business day with Rush Fee applied. If you would like to upgrade an order to Emergency same-day Rush status please contact your sales representative or expediting@plccenter.com or call 800.884.5500 Ext. 309 or Int’l +1 609.288.9393 Ext. 309.

5. Please Read - RUSH Order Statement:

5.1 PLCCenter.com would like to accommodate your order needs in the best way possible. In order to protect true machine down high priority shipping requests we must include a surcharge for same day Quality Control/Testing lead time. If we do not then we can not effectively guarantee a customer in a true crisis situation a priority shipment.

5.2 Every item leaving PLCCenter.com must be reviewed and tested by Quality Assurance, packaged and inspected prior to leaving the building. In order to prevent the system from accepting non-critical orders as rushes we include a 20% surcharge.

5.3 We experience 20-30 true same day emergencies everyday. We ship thousands of units everyday and all of them go through the same Quality Assurance system. In order to move a unit to the front of the line and directly to a Quality Control Team Member there must be a surcharge.

5.4 If the unit is not required as a true emergency then PLCCenter.com will make every attempt to ship within 48 hours of your order confirmation at no surcharge.

6. Payment for goods and payment of applicable taxes:

6.1 Customer represents that any supplied credit card or similar information is true and correct and customer has all proper rights in same, that all charges will be honored by customer's credit card company and that it will pay all credit card fees as charged.

6.2 Customer shall also pay all applicable sales tax. Customer shall indemnify, defend and hold PLCCenter and its personnel harmless against any claims against some or all of them in relation hereto.

7. International Orders

7.1 Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country.

7.2 These charges for customs clearance must be paid by the recipient; we have no control over these charges and cannot predict what they may be.

7.4 Credit Card verification may take up to 72 hours. Wire Transfers: Allow 3 - 5 business days for receipt of funds.

7.5 Radwell International’s Emergency Testing Service will expedite the orders, sales, processing, testing, quality assurance, and packaging processes but will not expedite the Credit Card Verification or Wire Transfer processes, or expedite a carrier’s shipping schedule, as these are separate processes/businesses from those of Radwell International, Inc.

7.6 Should any part of this transaction contravene CA or U.S. Export laws, this transaction shall be immediately void and unenforceable.

8. Minimum Order Charge

8.1 In order to maintain a high quality process there is a $50.00 minimum order required.

Hours of operation/After-hours emergencies:
Standard hours of operation are Monday-Friday 8am to 7pm EST, however inventory is available 24/7 with an expedite fee. If you have an after hours emergency, please call the number above and then dial 8 to be connected to an after hours representative.