Nut Butter Questions

We apologize for the inconvenience and frustration. Our nut butters should always be creamy and delicious! Although we strive to minimize oil separation in all of our nut butters, the nut butter should never be so dry that it is difficult to spread or get out of the jar. If you’ve experienced this, we recommend noting the best by date printed on the jar. Next time you’re at the store, be sure to pick up a jar with a different best by date to ensure it’s coming from a different batch. Additionally, we would love to hear from you if you’ve experienced this so we can fix it!

Our peanut butter cups are made with 100% organic ingredients. While our nut butters are not certified organic, we strive to source our ingredients as mindfully as possible and use organic ingredients wherever possible. If you have any additional questions, we’d love to hear your thoughts!

While we have limited availability outside of the U.S., our organic Dark Chocolate Peanut Butter Cups can be found at most Starbucks locations throughout Canada. You can also find our Honey Peanut Butter squeeze pack in the protein box at Starbucks.

For more international availability, please check out http://iherb.com.

What you are seeing in your Chocolate Hazelnut Butter or Vanilla Almond Butter jars is called cocoa bloom. This occurs naturally when the cocoa butter separates, solidifies and rises to the surface of the jar. Although this blooming is not a food safety hazard, and it is still consumable, we understand how the appearance may be alarming. If you would like to send a message with the flavor and best by date and a picture of the cocoa bloom, we’d love to track the batch as well as replace your jar!