After a completed service application form is received and all payments are made, service will be provided within one business day.

What are the company's operating hours?

Monday to Saturday 8:30a.m. to 5:00 p.m.

Do I have to visit the office to pay bills?

Telstar has many convenient ways for you to pay your bills other than by visiting the office: RBC Royal Bank internet banking, post dated cheques, Paymaster, Tele-Midas, Tele-Scotia and through credit card details provided over the telephone.

Where is Telstar's business premises located?

Telstar is centrally located at:

109A Constant Spring Road, Kingston 10

What do I need to do to sign up for the service?

To sign up you need to present a valid ID such as your national ID, passport, or drivers' license and complete an application form that contains the agreed terms of service.

What is the emergency number used for?

The emergency number is used to resolve cable emergencies that result from such situations as downed cable wires, sudden interruptions of cable service and such situations. Other queries and requests can be made between the hours of 8:30 a.m. and 5:00p.m