PopClip Troubleshooting

Check the list of incompatible apps. Some software is not compatible with PopClip. See: PopClip Known Issues.

Check whether you added the app to the Excluded Apps list. You can access the Excluded Apps list in PopClip preferences.

Quit and restart both apps. Try quitting and restarting the affected app. If that fails, try quitting and restarting PopClip.

Now try everything in "PopClip doesn't work at all" below.

PopClip doesn't work at all

Check PopClip is On. Click on the PopClip menu bar icon and ensure that PopClip is turned on.

Check your keyboard shortcuts. PopClip needs the keyboard shortcuts for Cut, Copy and Paste to be the defaults: ⌘X, ⌘C and ⌘V. If you have custom shortcuts (in System Preferences → Keyboard → Shortcuts → App Shortcuts), PopClip will not work properly.

Reinstall PopClip. Quit and delete PopClip by dragging to the Trash, then install the latest version.

If you bought PopClip from the Mac App Store, go to the App Store and sign in with your Apple ID. In the Purchases tab, install PopClip again.

If you bought PopClip directly from Pilotmoon Software, download the latest version from PopClip Downloads.

Quit PopClip using Activity Monitor. Using Activity Monitor, you can force quit the app. If this happens a lot, please report it. Taking a sample using Activity Monitor's "Sample Process" will be really handy too.

Not all the extension(s) are not appearing

Extensions only appear if they are applicable to the selected text. See: PopClip FAQ.