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David A

1 review

“Fantastic villa with private pool & garden”

Reviewed 19 May 2016
for a stay in August 2015

This was our first holiday abroad with our 2 young children (5 & 7). We loved the generous space in the villa and all the modern conveniences that it offered. The private garden was lovely and quiet but it was the private pool that made the holiday for us. Our children spent many many hours playing and swimming in it! We hired a car for the duration of our stay which is a must and allowed us to get out and about. There was a folder in the villa with suggestions and directions/coordinates of days out, local market days, where to eat and shop etc and this was our bible. We used this everyday to really explore the region so thank you Lionel & Nicole for providing that. The whole booking process was made very easy with clear instructions from Lionel who responds very quickly. I'm so glad we booked this villa as we had the best time....so much so we have already booked to come back next year! Thanks to Lionel & Nicole.

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Travelling group:Young Children

Would you recommend this hotel to a friend?
Yes.

Was the property as advertised?

Would you recommend the location of this property?

Was it a good value for the price paid?

Did the property offer wi-fi/internet access?

Was your security deposit returned on time?

Was this review helpful? Yes

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Management Response

22 May 2016

Thank you for your review David, we are so very proud to have been able to have shared our villa with you and your family and to have make your first family holiday abroad so successful. The privacy of the garden and pool is fabulous and can keep the children entertained for hours while you can relax on the loungers in the sun or shade while keeping an eye on them.I agree that if you want to explore the surrounding area a car is a must, there is so much to see and driving in Spain is very similar to driving in the UK. Lionel works very hard to ensure that the whole holiday booking process and holiday experience runs smoothly and is a positive experience, after all it is all part of the holiday, from the exciting build up to the great time we hope all our guests have.We have updated our Villa Welcome Pack and there should be some new places or activities for you to visit and we look forward to welcoming your family back this year - happy planning.

Best wishes

Nicole

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

My husband and I enjoyed a week in the Casa de Mendes villa in 2013, but this time we brought our parents along to share in the experience. The spacious villa fitted the 5 of us very comfortably, and once again we chose to eat-in each night as the kitchen/barbecue facilities and comfortable indoor and outdoor seating areas were perfect for relaxed evenings.The surrounding area has lots to offer, from beaches and bustling Spanish markets, to the lovely city of Murcia with it's plentiful shops, cafes, and places of interest such as the Casino (not an actual casino, but a gentleman's club with intriguing architectural and decorative features that you can look around for a minimal fee, with multi-language audio guide included).It is a 20-30 minute drive to any of the major shopping outlets and supermarkets, but the small on site supermarket at El Valle is well stocked and fairly priced.The entire party very much enjoyed our week at Casa de Mendes, and have all agreed we'd love to return.

How easy was it to book the property?

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Liked best:The peaceful setting

Liked least:Having to leave!

Travelling group:Extended Family

Would you recommend this hotel to a friend?
Yes.

Recommended for:

Friends getaway

Older travelers

Families with young children

Was the property as advertised?

Would you recommend the location of this property?

Was it a good value for the price paid?

Did the property offer wi-fi/internet access?

Was your security deposit returned on time?

Was this review helpful? Yes

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Management Response

17 May 2016

Thank you for your great review. We are delighted that you decided to return to our beautiful villa once again and are thrilled that your parents also enjoyed their stay.We can see that you enjoyed making maximum use of the privacy and facilities at the villa. It is very comfortable and relaxing enjoying your families company whilst barbequeing, eating, chatting and having fun in such a lovely warm and spacious environment.We see you managed to make time to get out and about, and explore some Spanish culture and thank you for sharing your experiences, we will make sure we add them to the Casa de Mendes Welcome Pack. We agree that the onsite supermarket is very easy, reasonable and well stocked - but if your enjoy the bigger experience of shopping centres, markets and other attractions there are plenty to choose from that are not too far away.You will be pleased to know that we have already added new places to visit for when your next holiday with us.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

We had a great holiday in Murcia in August. Booking was quick, easy and hassle-free. The villa was clean, spacious and comfortable. Great facilities - large fridge freezer, own laundry room, ample dining space both inside and out, comfortable lounge, comfortable beds, clean ensuite and bathrooms , private enclosed garden and a lovely pool. The barbecue was clean and ready to use - what a great way to cook and eat grilled fish and prawns al fresco.

We enjoyed a tasty meal at the onsite clubhouse restaurant - would recommend the delicious fish and chips and burgers. Supermarket on site too for all essentials.As for tourist attractions - go to Algar waterfalls (1/2 hour drive away) for a swim in cool rocky pools or swim towards and under the waterfalls or for the more adventurous a jump from a overhanging rock. Also recommend visiting the local mud beach renowned for its therapeutic properties. My 8 year old said it was fun jumping into the pool, and my 12 year old said 'what a cool holiday'. We will definitely go again.

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Liked best:Cleanliness, privacy , pool, space for family

Travelling group:Other

Would you recommend this hotel to a friend?
Yes.

Recommended for:

Friends getaway

Older travelers

Large groups

Was the property as advertised?

Would you recommend the location of this property?

Was it a good value for the price paid?

Did the property offer wi-fi/internet access?

Was your security deposit returned on time?

Was this review helpful? Yes

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Management Response

16 Nov 2015

Thank you for taking the time to complete this Trip Advisor Review.We are glad to see that both adults and children thoroughly enjoyed the facilities within the villa and resort. The villa is used a great deal by numerous guests not just for its luxurious facilities but also as a base for the numerous activities within a few miles drive from the villa. We are pleased that you found our suggested itinerary, made up from tips from other guests very useful and helpful. We look forward to having you back again

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

My partner and 9 year old son had one of the best holidays we have had for sometime, largely due to the great facility that is Casa de Mendes. Everything was first class although we did have to wash the pillow cases in one of the rooms. If you don't know the area getting to the site can be a little confusing if you rely on Sat Nav but if you follow the signs all is clear.

The resort was quiet and of high quality reflecting the properties on the site. A car is essential unless you want to stay at the villa which is actually very tempting and easy to do.

The communication from the owner was great. They were available (via phone and email) whenever we needed anything, confirmed everything with time to spare and provided a great welcome pack of information.

Would recommend this villa to anyone and I travel a lot in connection with my work so don't usually write reviews unless the service and quality are exceptional. This falls very much into this category

How easy was it to book the property?

How helpful were the directions to the property?

How easy was key pickup/access to the property?

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Liked best:The outside pool and BBQ area

Liked least:The pillows and bed linen

Travelling group:Young Children

Would you recommend this hotel to a friend?
Yes.

Recommended for:

Friends getaway

Families with young children

Was the property as advertised?

Would you recommend the location of this property?

Was it a good value for the price paid?

Did the property offer wi-fi/internet access?

Was this review helpful? Yes

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Management Response

14 Sep 2015

There is nothing better than to receive a glowing Trip Advisor review from some one who travels a lot and who will only write a review when the service and quality are exceptional. We work very hard to ensure that all our properties achieve these standards. Thank you for your praises.We are pleased that you were happy with our communications as we endeavour to communicate rapidly and efficiently with everyone from the moment they send us an enquiry, through to their stay at our villas and well past their return home.We fully agree that a car is essential if you want to enjoy the numerous attractions within close proximity of the villa. We provide a continuously extending suggested itinery made up with input from all our guests.We are thrilled that our luxury 3 bedroom villa with private pool, large garden and extensive facilities gave you and your family one of your best ever holidays and look forward to your return.We apologise for the stained pillow case and encourage our holiday makers to contact our cleaners during their stay as we are keen to remedy any problems immediately.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

The villa was excellent. We had young children and the villa was superb for them. It was well equipped with dishes etc and the American fridge freezer was fantastic for our large food (and wine) shop!!! The resort was immaculate and very safe. We ate at the clubhouse a couple of times and although they took a while to serve, the food was excellent and reasonably priced. Lionel was excellent in dealing with any questions we had before and during our stay. He was always very friendly and got back to us very quickly. We will definitely be going back here next year and are even considering a 3 week stay we loved it so much!!! The only thing I would say is there is no local bus nearby so you should hire a car as you are about 20 mins away from beaches, restaurants, shops etc, however, Brian who looked after the villa gave us a contact for a taxi service which worked out about a 60 euro round trip. The markets and fair in Alcazerus were great and the areas felt very safe and friendly. Overall an excellent stay that more than met what we were looking for. The ease of booking from start to finish has definitely made it the most stress free holiday we have ever booked and been on! Thank you Lionel. Mark and Laura Swan :)

How easy was it to book the property?

How helpful were the directions to the property?

How easy was key pickup/access to the property?

Overall condition of the property

Bedding & mattresses

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Liked best:The villa experience and having your own pool.

Liked least:Nothing

Travelling group:Extended Family

Would you recommend this hotel to a friend?
Yes.

Recommended for:

Friends getaway

People with disabilities

Older travelers

Families with young children

Large groups

Was the property as advertised?

Would you recommend the location of this property?

Was it a good value for the price paid?

Did the property offer wi-fi/internet access?

Was this review helpful? Yes

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Management Response

13 Aug 2015

We are pleased that your family enjoyed their holiday in our villa. The large American Fridge Freezer with cold water and ice- dispenser is one of the many asserts that the villa offers.We agree that the clubhouse is excellent and reasonably priced for food and drink, which is well worth the wait, whilst enjoying and reflecting on your holiday.We want your holiday to be enjoyable and relaxing, and always endeavour to be helpful throughout your booking, from the moment your enquiry is received, through to your stay and well after your return home.A car is useful if you wish to to explore the numerous activities listed in our tried and tested itinerary.Driving in this part of Spain is relatively easy and enjoyable due to the sparsity of traffic, the numerous polite road users, excellent signage and superb road network.We are pleased that you are enquiring about coming back to the villa next year for 3 weeks and look forward to that

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

We stayed at the villa in May 2015 as a family of 5 (2adults and 3 Children).Lovely villa amazing pool and gardens. We ate at the club house a few times enjoyed the food and was reasonably priced. We found a great place to visit about 25 minutes drive from the villa called Los Alcazares great beach and loads of bars and restaurants. Thanks Lionel for letting us use your Villa.

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Would you recommend this hotel to a friend?
Yes.

Was this review helpful? Yes

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Management Response

14 Jun 2015

We are really pleased that you and the children enjoyed your stay at our villa, and that you managed to discover and make full use of some of the many local attractions nearby. It was good to hear that the children made lots of use of our private pool and large private garden. Many of our guests have also passed positive comments on the good value meals and relaxed atmosphere at the clubhouse on the resort, which is walking distance from our villa.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

We stayed at the villa in august.This was our first time booking with holiday lettings but can honestly say the owners Lionel and Nicole were really helpful from start to finish. We had a fantastic 10 days at the villa and didn't want to leave.The villa was amazing very spacious, well equipped and clean. Because its on a gated complex you feel safe and secure. As some of the other reviews have stated the only down side was the waiting time at the club house.We hired a car which i would definitely recommend as the walk to the on site shop is about 30 mins each way. We would definitely recommend this villa to others we had a great time thanks Lionel and Nicole.

Travelling group:Teenagers

Your age range35-49

Would you recommend this hotel to a friend?
Yes.

Was this review helpful? Yes

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Management Response

9 Oct 2014

We endeavour to ensure that we respond rapidly to any queries our potential clients or exisitng holiday makers have, as our aim is to make your holiday as stress-free as possible. We continue to regularly update facilities and ammenities in our villas. The food at the clubhouse is good and the drinks are reasonably priced. We are pleased that you used the on site supermarket which is also competitively priced. We always recommend a car, not just to get about the resort but also to explore the local sites, beaches and restaurants.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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