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The Role of Communication in Patient Safety courseOrder code: 2041

To provide safe and reliable healthcare, organizations must create an environment in which teamwork, effective communication, and well-designed error-prevention systems are in place. This course focuses specifically on communication.

You will learn:

The importance of effective communication

How to enhance communication among staff by flattening the hierarchy, teaching assertion, providing briefings, and establishing an early warning system

How to foster effective communication between leadership and staff with Executive WalkRounds

How to promote open communication between all hospital staff and patients and their families

Prices:
Affiliates-$325 per course; nonaffiliates-$405 per course. The corresponding
book is 20% off when purchased with a course. Postage and handling fee
will be added.

About
the author:Michael Leonard, M.D., is physician leader of patient safety at Kaiser Permanente in Colorado Springs, Colorado, and works with the Institute for Healthcare Improvement and the Association of periOperative Registered Nurses.