When the dialog box pops up you can choose to "Run" this file. Then follow the short steps to Install Teamviewer Instant Support on your Computer. Once The program is installed it will give you a unique ID and password that you can give to your Technician. We can now log on to your computer, take control, and fix your issue. If you have questions on Teamviewer Security, Encryption, errros, or if you need further help with Teamviewer Program itself you can visit their help page at: