SHC 34: Principles for implementing duty of care in health, social care or children’s and young people’s settings

3.1Describe how to respond to complaints

Responding to complaints, whether made by a parent or a staff colleague, you should always keep professional and listen to what the person has to say. You should keep calm and by being respectful and apologising when necessary which helps to diffuse potential conflict. Complaints need to be resolved as quickly as possible and constructively to avoid creating a bad atmosphere for all those involved. When responding to a complaint, it is important to listen to the other person’s point of view. You should avoid making personal comments and focus on the facts throughout. Always apologise if you are wrong and explain how you will resolve the situation.

3.2Explain the main points of agreed procedures for handing complaints

If a member of staff or a parent wishes to make a complaint they should discuss their complaint with the setting leader first where most complaints can be resolved quickly. If the parent or member of staff is not happy with the outcome they should then put their complaint in writing to the setting leader who can then pass the details onto the owner or chairperson of a committee run setting. The setting will look into the complaint and once they have come to a conclusion the setting leader can arrange a meeting with the person who made the complaint to discuss the outcome. If the person is still not happy with the outcome they can ask for a further meeting with the setting leader and the owner or chairperson where they can also invite a representative. They can then all meet up to try and come to a conclusion. Everything at this meeting will be noted and recorded. If the complaint can still not be resolved at this meeting then a further meeting can be made where an external mediator is invited. The external mediator will then investigate the complaint and then arrange a meeting...

YOU MAY ALSO FIND THESE DOCUMENTS HELPFUL

...communication in health, socialcare or children’s and youngpeople’ssettings
1.1 Identify reasons why people communicate
People communicate to express emotions, needs and wants, to get information across/ask for information or to get their point of views across
1.2 Explain how effective communication affects all aspects of own work
Effective communication when working in a supporting role...

...Level 3 Diploma – Children and YoungPeople’s Workforce SHC34
Assessment task - SHC34Principles for implementingduty of care in health, socialcare or children’s and youngpeople’ssettings
What is Duty of...

...﻿R601/1436 Unit 11
Principles of Implementing the Duty of Care in Health and SocialCare in Children and Young People Settings
Understand how duty of care contributes to safe practice
1 Explain what it means to have a duty of care in own work role
Duty of care is defined simply as...

...Promote communication in health, socialcare or children’s and youngpeople’ssetting
Introduction
“Communication: opening the door to understanding”
I believe that good communication is the key to a good relationship. If we communicate well with people in our lives we are able to better understand what people around us want, need, expect of us and what they are able to do and likewise...

...SHC 32: Engage in personal development in health, socialcare or children’s and youngpeople’ssettings
1.1 Describe the duties and responsibilities of own work role.
While I am at Robert’s Primary School on placement my main responsibility is to maintain and supervise the safety of all children that I work with. A child’s safety is paramount and it crucial that...

...Working in socialcare we are required to follow the Code of Practice which lays out the duties and expectations for everyone who works in this sector.
Having Codes of Practice is important in socialcare, because in this sector we work with some of the most vulnerable people in society. They have a right to expect a certain standard of work and a certain standard of moral and ethical behavior.
Currently I am working in...

...intended to provide evidence of a candidate’s knowledge and understanding of the principles for duty of care in health, socialcare or children and youngpeople’ssettings. By completing all tasks within the assignment, the candidate will provide evidence that meets the Learning Outcomes and assessment criteria for Unit 054, Principles for...

...to this unit. The learner will:
1. Understand how duty of care contributes to safe practice
2. Know how to address conflicts or dilemmas that may arise between an individual’s rights and the duty of care
3. Know how to respond to complaints
Duty of care is the obligation to exercise a level of care towards an individual, as is reasonable in all the circumstances, to avoid injury to...

Study Tools

Company

Follow

{"hostname":"studymode.com","essaysImgCdnUrl":"\/\/images-study.netdna-ssl.com\/pi\/","useDefaultThumbs":true,"defaultThumbImgs":["\/\/stm-study.netdna-ssl.com\/stm\/images\/placeholders\/default_paper_1.png","\/\/stm-study.netdna-ssl.com\/stm\/images\/placeholders\/default_paper_2.png","\/\/stm-study.netdna-ssl.com\/stm\/images\/placeholders\/default_paper_3.png","\/\/stm-study.netdna-ssl.com\/stm\/images\/placeholders\/default_paper_4.png","\/\/stm-study.netdna-ssl.com\/stm\/images\/placeholders\/default_paper_5.png"],"thumb_default_size":"160x220","thumb_ac_size":"80x110","isPayOrJoin":false,"essayUpload":false,"site_id":1,"autoComplete":false,"isPremiumCountry":false,"userCountryCode":"DE","logPixelPath":"\/\/www.smhpix.com\/pixel.gif","tracking_url":"\/\/www.smhpix.com\/pixel.gif","cookies":{"unlimitedBanner":"off"},"essay":{"essayId":37873264,"categoryName":"Organizations","categoryParentId":"3","currentPage":1,"format":"text","pageMeta":{"text":{"startPage":1,"endPage":2,"pageRange":"1-2","totalPages":2}},"access":"premium","title":"Shc 34: Principles for Implementing Duty of Care in Health, Social Care or Children’s and Young People’s Settings","additionalIds":[12,139],"additional":["Government","Government\/Government Agencies"],"loadedPages":{"html":[],"text":[1,2]}},"user":null,"canonicalUrl":"http:\/\/www.studymode.com\/essays\/Shc-34-Principles-For-Implementing-Duty-1695335.html","pagesPerLoad":50,"userType":"member_guest","ct":10,"ndocs":"1,500,000","pdocs":"6,000","cc":"10_PERCENT_1MO_AND_6MO","signUpUrl":"https:\/\/www.studymode.com\/signup\/","joinUrl":"https:\/\/www.studymode.com\/join","payPlanUrl":"\/checkout\/pay","upgradeUrl":"\/checkout\/upgrade","freeTrialUrl":"https:\/\/www.studymode.com\/signup\/?redirectUrl=https%3A%2F%2Fwww.studymode.com%2Fcheckout%2Fpay%2Ffree-trial\u0026bypassPaymentPage=1","showModal":"get-access","showModalUrl":"https:\/\/www.studymode.com\/signup\/?redirectUrl=https%3A%2F%2Fwww.studymode.com%2Fjoin","joinFreeUrl":"\/essays\/?newuser=1","siteId":1,"facebook":{"clientId":"306058689489023","version":"v2.8","language":"en_US"},"analytics":{"googleId":"UA-32718321-1"}}