I had Kaspersky 7 (or something similar) and renewed online for another 2 years. I downloaded the 2009 edition and uninstalled the old version ect. 2009 installed, but doesnt work, so i uninstalled and went back to 7, and it still doesn't work! i click on the icon and it doesnt run the program.

I see everyone wants to see a GSI report, i'm new to this, so i assume this is right

Before Saving it to Desktop, please rename it to something like 123.exe to stop malware from disabling it.

Now, please make sure no other programs are running, close all other windows and pause Kaspersky (right click the K icon and click pause protection > Choose the option "resume manually" if still active) until after the scanning and removal process has taken place.

Please double click on the file you downloaded. Follow the onscreen prompts to start the scan.Once the scanning process has started please DO NOT click on the Combofix window or attempt to use your computer as this can cause the scanning process to stall. It may take a while to complete scanning and this is normal.

You will be disconnected from the internet and your desktop icons/toolbars will disappear during scanning, do not worry, this is normal and it will be restored after scanning has completed.

Combofix will create a logfile and display it after your computer has rebooted. Usually located in c:\combofix.txt, please attach it to your next post. Also, please don't forget to resume the Kaspersky that you paused.

gavin1116

1.06.2009 00:23

Thanks so much, i appreciate it. i shall try it and post my results when its all done =]

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