COVID-19 Updates

Updates

April 2, 2020

A message from Citizens Bank & Trust’s CEO, Roger Arwood:

Citizens Bank & Trust puts people first.

Our top priority is to protect the health and well-being of our clients and employees. We have enacted our preparedness response plan in order to offer you the excellent service that you are accustomed to with different techniques and technologies to protect this priority. We appreciate your support and patience as we work through these unprecedented events.

We know you may have questions and concerns about your finances. Our team continues to be dedicated to serving your needs and helping you feel secure. We are here for you!

The current crisis can be unsettling from many perspectives, including a financial standpoint. During these turbulent times, reach out to your banker or anyone of our leadership members. We are here to answer any questions you might have about your financial goals and help you stay on track to accomplish those.

Our organization is financially sound and resilient with a leadership that stands behind you and our employees. In these difficult times, our mission has never been more important. We are dedicated to offering you the services that you need to stay successful!

Thank you for placing your trust in Citizens Bank & Trust,

Roger Arwood, CEO

March 17, 2020

To help reduce the spread of COVID-19, Citizens Bank & Trust has opted to offer drive-thru only banking services beginning Wednesday, March 18, until further notice.

We appreciate your patience with this change in service; as our drive-thru lanes may experience increased traffic. To help alleviate some of the congestion, please consider our self-banking services.

Citizens Bank & Trust has always strived to offer excellence though our service level and the decision to make changes comes because you are important to us. The health of you and our employees is most important and as we adjust to service changes, we will continue to strive towards excellence in new ways. As a strong and resilient community, we will persevere.

March 13, 2020

Citizens Bank & Trust is aware of recent concerns surrounding the Coronavirus (COVID-19). We would like to take this opportunity to assure you that we are taking necessary precautions to ensure both your health and safety. Our team of professionals is closely monitoring these concerns as we make certain our day to day operations continue to run smoothly.

Annually, each area of the bank is asked to create a precautionary plan for any disturbance that could interrupt the regular flow of business. This extensive planning equips our employees to handle a variety of situations, including situations such as COVID-19. Currently, we remain fully operational with no disruptions impacting our services to you.

We will continue to watch the situation closely to determine next steps and will take action as needed. As always, we are here to assist and encourage you to reach out to your banker with any concerns you may be facing regarding the impact of the virus. We will do our best to address each circumstance as they are brought to our attention.

For consumer and small business accounts, our online and mobile banking services can help you stay on track with your financial goals if you are unable to visit your local banking center. We are grateful to have your business and look forward to being a part of your continued success.

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