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SingPost has confirmed that no items were stolen from the posting boxes at Bukit Panjang Post Office after a circulated video showed they were filled to the extent that anyone could grab the contents easily.

When Stomper Sharon visited the post office at about 1am on Wednesday (Aug 28), she saw that the mailboxes were so filled up that the contents could be easily retrieved.

She told Stomp: "I wanted to mail out something but all the posting boxes were full.

"I didn't expect that when I opened, my hand can just go in to grab and go. Can easily grab about 10 packets on top.

"Nothing to do with SingPost, but is sellers' fault."

The video was published on Facebook by Stomper Sharon and has since garnered over 310 shares.

In response to a Stomp query, a SingPost spokesman said: "SingPost would like to thank Ms Sharon Lim for flagging the issue. We have reviewed closed-circuit television (CCTV) footage as well as mail collection records as part of an internal investigation into the matter.

"CCTV footage showed a large volume of packages being deposited into the posting boxes earlier that evening (Aug 27) after our Mail Conveyancing team had cleared them at 6.12pm.

"In particular, a member of the public, presumably a blog-shop owner, had deposited seven trash bag-sized bags worth of packages into the posting boxes at 6.34pm, while another customer dropped multiple bulky packets in at 9.20pm.

"These deposits likely contributed to the scenario encountered by Ms Lim when she visited the posting boxes after midnight that same evening. The posting boxes were subsequently cleared after the Post Office opened for business on Aug 28. CCTV footage showed that no pilferage of items occurred from Aug 27-28.

"We would like to encourage the public not to deposit bulky packets or large quantities of packages into posting boxes to avoid inconveniencing other users. They can instead lodge their items over-the-counter at Post Offices, or approach our Post Office staff for assistance.

"Members of the public can also alert us to filled posting boxes via our 1605 hotline. Posting boxes situated at Post Offices are monitored by CCTV cameras, and any vandalism or pilferage of their contents will be reported to the police."