Finding the karma with Zendesk’s head of enterprise

I’ve known Zendesk pretty much since its inception. In fact, I was the first person to write about the company, soon after they launched eight years ago or so. (Disclosure: For a very short period some years ago I consulted to Zendesk around their communications strategy). Back then it was just the three co-founders and lovable sidekick Michael Folmer Hansen (not to mention his alter ego, Jennifer Hansen, a fictitious character that now, as then, greets new customers via email).

Roll on a few years and not only has the company moved location (from Copenhagen to Boston first and then on to San Francisco) but it has grown and is now a publicly listed company.

Ben Kepes is a technology evangelist, an investor, a commentator and a business adviser. Ben covers the convergence of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users.

Papers

The Future of ERP â€“ Moving at the Speed of Change

If we look back a generation, business tended to be static. While it is undeniable that innovation occurred, it tended to at a much slower pace. While Henry Fordâ€™s manufacturing and distribution models certainly marked disruption for the horse and buggy industry, this was a change that took decades.

Channel Strategies for Success in the Cloud Age

Cloud Computing is perhaps one of the biggest shifts in the technology industry in a generation. Alongside the technology shifts involved in Cloud, there is also a significant change in the way technology will be supplied, implemented and delivered going forward. While this shift offers real benefits to consumers in terms of reduced costs and increased agility

About Me

Ben Kepes is a business leader, a technology evangelist, an entrepreneur, and a commentator. Ben covers the convergence of business and technology.