Reviews about Burleigh Pools

miguel angel estonazo

07.02.2018

3 /5

We had our pool built in the last quarter 2014. We have given 2 stars, one for the fact we are happy with our pool and the landscaping and fencing that has all come together, and one for the price, which didn't change much and if it did, we were aware; and the patience of Burleigh Pools as we created some delays with being able to finish the pool. We were disappointed with the lack of proactive communication and project management. It was great at the start, however fell right away. In project management we were surprised there was no quality control from Burleigh Pools of the companies they outsource to. For example, we noticed a problem with the pebble after it was finished and the water filling, and it took days for the same company to come and fix. And there is acid wash marks used in laying the pebblecrete on the coping that is noticeable to the eye. They didn't visit to do a final inspection and haven't asked us for any feedback along the way which is disappointing. Finally once all was complete, and it's looking great, we offered for the owner to come and have a look.....nothing I am afraid.

Leanne Rudd

01.10.2017

1 /5

So Burleigh Pools, You constructed a pool for me 14 mths ago. During this time I have made multiple complaints to your company about the water feature. As you can see it is a very ugly feature , not to mention that it is falling apart and distributes mortar throughout my pool immediately after turning it on. Your response has been appalling to say the least. You have promised to return my calls on many occasions, to date, I am still waiting. You can see by the photos attached the feature is now unsafe as the rocks are coming away . Putting this in the too hard basket will not fix the problem.