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Re: Stupid return policy to hide employee theft?

Originally Posted by Unregistered

By the way, still waiting for your claimed report of "top 20 retailers in canada" where is that?

Did you forget that or just ignore it ?

Do you have anything useful to add this thread? You seem to have a hard time differentiating between facts and your opinions from your lame duck posts. Maybe that's why you guys just suck so bad and why you've taken to lying to everybody about yourself and how 'honest' Canadian Tire is. So where's your proof that CT owners are millionaires? Did you review your lies of the departments you and Target are competing for? What are you doing for the customer? In all of this, I have not heard one credible word from any of you of what you're doing to improve customer service. Not a one. All you've been doing is repeating lies, justifying bad policy, and trashing other people's opinions. Opinions that are based on laws, good customer service and common decency. Where's the decency in you lying to people about your return policy until people need to do just that, returning it or exchanging it for another item?

What happens to the customers information that's collected for returns? Is my information, ( information not in the phone book, neither is that of law enforcement etc) at the mercy of the owners whim? Is there a penalty if and when it get's used without my permission?

See, my being here started innocently enough, I was treated poorly for a return last year. Something that should have taken a few minutes turned into a half hour screaming match with your stupid ignorant staff accusing me of "renting". I was, at first wanting an apology for my poor treatment from the store owner. But when I was refused outright, I went to the head office, who basically said "his word against yours". So now I've got a story to share with others, and I see that I'm far from being alone. It's not a bad day or a mistake that you've claimed again and again. When it's deliberate on your part to keep my money with self serving policies, then I feel I have a duty to share that with other consumers. Canadian Tire and all you liars can shove it.

Re: Stupid return policy to hide employee theft?

I completely agree with you about the lies by the ct defenders. It really is an extension of what they do in the stores: lie to your face, trick you and do anything to avoid giving a refund.

Iíve also notice they donít post many facts that donít come from the CT web site. I guess for them, thatís the gospel truth.

Regarding customer service, I donít think youíll hear much from this bunch (assuming itís more than 1 person with a lot of time to spare). Just like in the stores, it seems to be a mad grab for their money, then an ďf-youĒ if thereís a problem.

Iím sorry you were treated poorly by the store regarding a return, but as youíve seen, itís a very common experience. I suspect the store drills it into the clerkís heads: Fraud! Fraud! Watch out for Fraud! Weíre losing MONEY!

So they treat their innocent customers like criminals, and implement hidden policies that snare them. In the process, they are driving away the honest customer they rely on to survive.

Strangely enough, no other major retailer needs to take this approach. Why would that be? Is CT a magnet for scammers? Just over-reacting to the fraud all retailers face? Not as good at managing it, and this is the best they can do? Interesting questions.

Regardless, they should at least follow the laws in the provinces in which they operate. Itís hypocritical to complain about customers scamming the stores, when the stores are scamming their customers.

Thank you for sharing your story with others, both in person and on this site.

Hopefully we can warn people before they get cheated by the stores. If we are too late, I hope we can help them apply the law and get their money back.

Indeed, we all have a duty to hold this corporation to account for what they are doing to innocent customers.

Re: Stupid return policy to hide employee theft?

Hey here's an interesting scenario.

On the weekend my wife got a new dog. We went to Walmart to get a dog collar and leash so we could walk the little guy. Long story short, the collar was too small. I returned to the store the next morning, with receipt, product and packaging and asked for a refund as they didn't have a collar to fit on the shelf. The older lady at the desk begins to process my return with the receipt information. She then asks me for my name, phone number and address, which I give to her. Well this Walmart SuperStore is in a City, about 2 hours from the town that I live in. She says to me, I will need ID from you sir. Thinking of the mess on this forum I ask why she needs my ID when i have the product and the receipt she says "because you're from out of town. We have a lot of troubles with people who come in from out of town playing games and doing shady things. Not that I think you're doing that I just have to do what i'm told"

Re: Stupid return policy to hide employee theft?

Originally Posted by Unregistered

Hey here's an interesting scenario.

On the weekend my wife got a new dog. We went to Walmart to get a dog collar and leash so we could walk the little guy. Long story short, the collar was too small. I returned to the store the next morning, with receipt, product and packaging and asked for a refund as they didn't have a collar to fit on the shelf. The older lady at the desk begins to process my return with the receipt information. She then asks me for my name, phone number and address, which I give to her. Well this Walmart SuperStore is in a City, about 2 hours from the town that I live in. She says to me, I will need ID from you sir. Thinking of the mess on this forum I ask why she needs my ID when i have the product and the receipt she says "because you're from out of town. We have a lot of troubles with people who come in from out of town playing games and doing shady things. Not that I think you're doing that I just have to do what i'm told"

What do you make of that?

Welcome to the new millennia. The more the thieves and fraudsters find a new way, the more businesses try to protect themselves. Pretty soon it will be welcome back Consumers Distibuting.
If no one believes that the general public don't pay for theft, listen to this story. We all pay one way or another.

Re: Stupid return policy to hide employee theft?

Originally Posted by Unregistered

Welcome to the new millennia. The more the thieves and fraudsters find a new way, the more businesses try to protect themselves. Pretty soon it will be welcome back Consumers Distibuting.
If no one believes that the general public don't pay for theft, listen to this story. We all pay one way or another.

Re: Stupid return policy to hide employee theft?

Originally Posted by Unregistered

Hey here's an interesting scenario.

On the weekend my wife got a new dog. We went to Walmart to get a dog collar and leash so we could walk the little guy. Long story short, the collar was too small. I returned to the store the next morning, with receipt, product and packaging and asked for a refund as they didn't have a collar to fit on the shelf. The older lady at the desk begins to process my return with the receipt information. She then asks me for my name, phone number and address, which I give to her. Well this Walmart SuperStore is in a City, about 2 hours from the town that I live in. She says to me, I will need ID from you sir. Thinking of the mess on this forum I ask why she needs my ID when i have the product and the receipt she says "because you're from out of town. We have a lot of troubles with people who come in from out of town playing games and doing shady things. Not that I think you're doing that I just have to do what i'm told"

What do you make of that?

You took one of many examples of crap ct service and switched out CT for walmart . I've never heard of anyone having a problem at Walmart, no tension at the service desk, no one yelled at or accused of fraud etc. Only at Canadian Tire have I ever seen that kind of trouble.

Re: Stupid return policy to hide employee theft?

Originally Posted by Unregistered

You took one of many examples of crap ct service and switched out CT for walmart . I've never heard of anyone having a problem at Walmart, no tension at the service desk, no one yelled at or accused of fraud etc. Only at Canadian Tire have I ever seen that kind of trouble.

So why is there a Walmart sucks.com site? Or how about the other 600 sucks.com sites. You lose, loser, you lose.

Re: Stupid return policy to hide employee theft?

Originally Posted by Unregistered

You took one of many examples of crap ct service and switched out CT for walmart . I've never heard of anyone having a problem at Walmart, no tension at the service desk, no one yelled at or accused of fraud etc. Only at Canadian Tire have I ever seen that kind of trouble.

Re: Stupid return policy to hide employee theft?

I completely agree with you about the lies by the ct defenders. It really is an extension of what they do in the stores: lie to your face, trick you and do anything to avoid giving a refund.

Iíve also notice they donít post many facts that donít come from the CT web site. I guess for them, thatís the gospel truth.

Regarding customer service, I donít think youíll hear much from this bunch (assuming itís more than 1 person with a lot of time to spare). Just like in the stores, it seems to be a mad grab for their money, then an ďf-youĒ if thereís a problem.

Iím sorry you were treated poorly by the store regarding a return, but as youíve seen, itís a very common experience. I suspect the store drills it into the clerkís heads: Fraud! Fraud! Watch out for Fraud! Weíre losing MONEY!

So they treat their innocent customers like criminals, and implement hidden policies that snare them. In the process, they are driving away the honest customer they rely on to survive.

Strangely enough, no other major retailer needs to take this approach. Why would that be? Is CT a magnet for scammers? Just over-reacting to the fraud all retailers face? Not as good at managing it, and this is the best they can do? Interesting questions.

Regardless, they should at least follow the laws in the provinces in which they operate. Itís hypocritical to complain about customers scamming the stores, when the stores are scamming their customers.

Thank you for sharing your story with others, both in person and on this site.

Hopefully we can warn people before they get cheated by the stores. If we are too late, I hope we can help them apply the law and get their money back.

Indeed, we all have a duty to hold this corporation to account for what they are doing to innocent customers.

Try being honest for a change. No other retailer has fraud prevention? No other retailer asks for ID? No other retailer has policies and procedures?

Why are there over 600 sucks.com sites? You sure do love avoiding the question.