TRENDING

Just like being there

By Edmund X. DeJesus

Aug 19, 2005

At some point, you're not just working'you're working with somebody else. The ideal is for your colleagues to be wherever you are whenever you need them, with access to all the materials and resources you all need for the task at hand. Unfortunately, reality doesn't always permit this. Your colleagues may be in another room, another building, or another city. Their work hours may only partly overlap yours. And you can't show them what you mean over the phone. In today's government, where information sharing is crucial, this can be a challenge.

Across borders'or walls

Collaboration tools may be the answer. These are software platforms specifically created to help people work together, whether they're in another country or another cubicle. Collaboration tools can save expenses for an agency by reducing unnecessary travel. They can also increase efficiency, because workers can 'get together' as needed to complete tasks. In addition, the quality of work stands to improve based on the greater availability of experts and their skills.

One category of collaboration tools involves real-time meetings. Especially useful for agencies with multiple locations, these may include live video, voice or text chat. Many online meeting tools record the proceedings for later playback. Most operate via the Web, so participants may only require a browser to take part.

If workers don't have to participate at the same time, a threaded discussion may be more appropriate. Discussion groups and file sharing are common in online workgroup tools. Like e-mail, these programs are often asynchronous, meaning the collaboration takes place when people are online, but they can also work offline on shared projects.

Whether you need an online meeting tool or an asynchronous workgroup platform, collaboration software often shares several features. Instant messaging allows one worker to rapidly contact another worker through text, usually as a pop-up window on the monitor. So-called presence detection shows you on-screen whether a colleague is available online.

Sometimes you don't actually need a colleague as much as you need their work or materials. Document sharing lets multiple workers use the same files, keeping track of who does what, and when. This can be just right for co-writing a presentation or report with distant colleagues. More complex tools perform workflow functions, automatically routing documents from one person to another for review, revision or approval. Just keeping materials in a centralized location'sometimes called a team space'can simplify many agency tasks.

Naturally, many collaboration tools overlap with other solutions your agency may already have in place, such as e-mail, room scheduling, project planning and groupware. Part of the challenge of successfully integrating collaboration tools is deciding which applications to keep or replace.

Another challenge is ensuring that collaboration platforms can handle the data formats your agency uses. For example, a threaded discussion may require only text. But can you also attach a picture or a spreadsheet? If integration with existing applications is necessary, careful planning may be required to guarantee that files work the way everyone expects.

Security is a significant concern. Most collaboration involves exchanging information with distant locations. You must make sure that confidential data cannot be intercepted or altered en route. Many programs offer strong encryption. In addition, authentication'ensuring the person at the other end is who he's supposed to be'is often a major part of implementing a secure collaboration suite.

Since the goal of collaboration tools is to simplify work, you don't want the solution itself to be a chore. Installation and configuration should be easy. Users should be able to grasp how to use the tool without much training. The program may come with pre-built applications or templates to get you up and running faster.

Surprisingly, one of the greatest challenges to successful implementation of collaboration software isn't technical; it's psychological. People are used to working a certain way. They're comfortable with the phone, or e-mail or travel. You must find ways to make the transition to collaboration tools worthwhile. Make workers an integral part of the selection process. Explain how collaboration tools will simplify their work. But when the time comes to pull the plug on the old method, don't hesitate: Make it a clean break, so workers have no choice but to move forward.

When planning a collaboration solution, try to imagine your agency's needs a few years down the road. Maybe all you need now is a document sharing system, but it might eventually be nice to add comments to those documents and then to discuss the comments. It's far easier to put these features into service at the beginning than to add them later.