Problems?

Electronic resources should be simple to access. However, there may be times when things don't work as they should. There can be any number of reasons why you can't access things you expect to be able to access. The good news is that in most cases, problems are easily fixable. This guide will provide some help and resolutions to common problems, but don't hesitate to get in touch with us if you are struggling.

Accessing electronic resources

One very common problem is not knowing where to start. Our quick start guide to accessing electronic resources is available below:

If you are still getting an error message, get in touch with as much detail as possible.

I'm being asked to pay to download this article

Consider the following:

Make sure that you are going via our web pages which include Discover@Bolton and your Subject Guide. We use special links to access resources.

It may be the case that we don't have access to the particular article in question: sometimes we may subscribe to only some of the issues. A good way of checking is to search for the title on the Ejournals portal.

If you find that we don't have access to the article and you consider that it will be useful, you may request an Inter-Library Loan. The Subject Guide for your course includes information on how to go about requesting an article this way.

I can't login to resources at work

Consider the following:

Problems accessing resources in this type of situation are often due to network settings at your place of work

The best thing to do is speak to the IT department at your place of work, although the library can of course provide any guidance we can along with additional information.