How do I access Manage My Booking?

To access Manage My Booking, you just need your booking reference and last name. Regardless of where you made your reservation, your booking reference can be found on your ticket (in an area called 'PNR code' or 'Locator') or on your e-ticket itinerary receipt. The reference is a series of six characters containing letters and numbers.

If you are an Executive Club member and you are logged in to ba.com, you will be able to automatically list your booking references, which contain your Executive Club number.

If you are unable to see this reference on any of your documentation, please contact the company from where you purchased your ticket who will have a record of it.

If I made my booking with a travel agent, can I use Manage My Booking?

If you have booked through a travel agent and your booking contains at least one flight with a British Airways flight number, then simply use your travel agent's booking reference to access the Manage My Booking service.There are two key service limitations, which may apply to a travel agent booking:

You may not be able to view all of your flights in Manage My Booking. If this is the case, then this is because British Airways does not own the booking and is normally allowed to view it's own flights plus with preceding and succeeding connecting flights (regardless of airline).

Changes made through Manage My Booking to British Airways flights will normally not be passed back to your travel agent booking.

Can you tell me about the service where customers are able to print their own boarding pass?

From selected locations, customers using Online Check-in can print their own boarding pass at home or in the office and go straight to the central search security area on arrival. This then saves the customer visiting a Self-Service Check-in kiosk at the airport to collect their boarding pass.

The Online boarding pass needs to be printed on plain white A4 or letter paper and includes a unique 2D barcode, which will be scanned by airport security staff and checked off against information already in the system. When travelling from the UK, customers will need to provide photographic ID in the form of a passport, identity card or driving licence, along with their Online boarding pass, before they will be allowed to pass through security. At all other airport locations, the passport/identity card check will be carried out before boarding the aircraft.

The technology that is being used, along with the requirement for an approved type of photographic ID, means that customers can be reassured that security is in no way being compromised.

Customers with onward flightsIf the Online boarding pass service is not available from the location that your onward journey or return journey departs, customers will need to collect their boarding passes for their onward/return journeys from a check-in or a Self-Service Check-in kiosk where available.