On receipt of your order, we
will send you a confirmation email with a delivery date, if this isn’t
convenient please contact us to arrange a date.

Where possible use a delivery
address where goods can be signed for, or maybe consider a delivery to a work
place, or (at your own risk) issue instructions to leave in a safe place. At
checkout you will be asked to include recipient tel number, drop off/ delivery/
direction instructions.

Standard delivery times will
be by 5pm.

Premium delivery times will be
by 1pm.

(Will include additional
charges)

We are closed on all UK bank
holidays

Local Delivery

Local delivery within 10 miles
of shop are free

Local delivery within 20 miles
of shop are free

On orders over £50

Why not use our click +
collect option and collect from our shop in Crickhowell free of charge.

Christmas Delivery

Orders for Christmas should be
received as early as possible in December.

Delivery on specific dates
cannot be guaranteed during this busy period.

Throughout the year our
couriers produce an excellent service but during December like all courier
companies they become stretched in the run up to Christmas and service can be
affected by inclement weather conditions.

Packaging

Your product will be
vac-packed in a clear plastic pouch.

This will help keep the
product fresher for longer and are ideal for freezing if you wish, and will be
labelled.

Sausages and burgers will be
tray wrapped to offer more protection.

All orders will be placed into
a hamper box- foam lined corrugated box. We will place food safe a re-usable
ice packs in each box. These boxes are re-usable or recyclable.

Customer Service

Packages can occasionally be
delivered or even go undelivered, we ask if your delivery has not reached you
by 4:30pm we kindly ask if you can inform us so we can immediately make
enquires about your order.