Shipping & Return Info

Our products are handcrafted, therefore orders can take up to 7-12 business days (not including holidays) for production and packaging before item(s) ship.

For Domestic Shipments

Delivery times start after 7-12 business day lead time. (Not including holidays.) Delivery times are only estimates and can take between 4 - 5 days to reach your address. UPS does NOT consider Saturdays, Sundays or Holidays as delivery days.

For International Shipments

Any and all duties and taxes assessed by Customs Officials upon entry into another country will be the responsibility of the recipient at time of delivery.

Delivery times can very depending on the destination country and tracking for delivery varies depending on destination country.

Return Policy

Engraved UltraScopes or MaxiScopes are non-returnable.

An UltraScope or MaxiScope stethoscope, purchased direct from UltraScopecan be returned within 60 days of purchase. In order to receive a refund, your item must be in new condition. Returns may be subject to a 15% restocking fee. Shipping fees are non-refundable.Upon receipt of your return we can issue your refund or exchange.

To ensure faster processing of your return/refund please include the following: 1. Original Order Number

2. Name

3. Phone Number

4. Return Mailing Address

5. Email address for tracking information

6. Short explanation of the problem and if you would like an exchange or refund.

Return Address:

UltraScope Returns 2401-C Distribution StreetCharlotte, NC 28203

(Note: Uberdoco is a marketplace which features various different sellers .Each seller will have different shipping and return info. Kindly read them before making a purchase.)

Product FAQ

How do I use an UltraScope or MaxiScope stethoscope?

Binaurals should point toward your nose and eartips should seat fully and comfortably into your ear canal opening. Hold scope head between your thumb and middle finger. Apply (or release)pressure using index finger of the same hand. Use LIGHT pressure to start. Pressing too hard will block sound.

What is the difference between lung vs. heart noises with an UltraScope?

In noisy environments, you can cup your hand over the headpiece. Be careful not to press too firmly, as too much pressure can block out all noise.

I can't seem to hear any sounds?

Remember: Pressing too hard will block out all sound!

Check to see if eartips are placed properly in the ear canal?The eartips should pointed slightly away from your body or try using them in the other direction. Is the fit better?

Do the metal binaurals feel twisted in your ears?Hold both the binaurals/eartips in your hands, pointed away from your body, gently push them away from you to align, using equal pressure. Is the fit better?

When you tap on the diaphragm, does it make a drum sound?If not, your diaphragm is loose. Tighten by holding head and turning Retaining Ring clockwise.

Are the diaphragm and retaining ring still attached to the head of your scope?If not, contact us for replacement parts.

Are you in a noisy environment?Place entire palm over headpiece and apply the correct pressure using the palm of your hand.

Is pressure too light, allowing ambient noise to come in under the head?

Tap on the diaphragm lightly with your fingers, can you hear a drum like sound? If not, your diaphragm may be loose. Hold the head and turn the retaining ring clockwise to tighten it.

*Also see Ultrascope stethoscope user manual.

How do I clean and maintain my UltraScope or MaxiScope?

See our Cleaning and maintenance Guide.Use an alcohol wipe to clean the head, eartips, diaphragm, and retaining ring only. Please DO NOT soak any part of your stethoscope in liquid.A cloth dampened with water and antibacterial soap can be used to clean any part of your UltraScope. Wipe well with a damp cloth until all soap is removed. Dry completely.The tubing can be “shined” with a cloth sprayed with non-solvent or non-petroleum distillate polish such as Pledge®. UltraScope can be sterilized in any low temperature gas sterilization such as Anprolene® by Andersen Products.

Do you see threads where your ear tip is missing?

If yes, place a tiny drop of super-glue on the threads. Screw on your 2 part metal and soft PVC eartip and dry 10 minutes prior to use.

Most repairs are covered under our Lifetime Warranty. Please contact us at support@uberdoco.com to order replacement Eartips, Diaphragm and Retaining Rings and Tubing.

Do you see threads where your ear tip is missing? If yes, place a tiny drop of super-glue on the threads. Screw on your 2 part metal and soft PVC ear tip and dry 10 minutes prior to use.

For other repairs, please visit Ultrascope Repairs & Replacement Procedure for more information on how to initiate your repair.

How heavy are the UltraScope and MaxiScope stethoscopes?

The Ultrascope models weight about 0.17kg.

Why does the image on my UltraScope look slightly different from what I saw online?

This is because all of our designs are individually hand painted. This means that there are going to be some variations and it may not look exactly the same as the image you see online.

Which head size do I need for my stethoscope?

We recommend Adult size head for patients 45 lbs (20 kg) and up. Pediatric size head for patients 5 lbs - 45 lbs (2 kg - 20 kg). A pediatric nurse explained, "Using the adult size UltraScope on a small pediatric patient is too risky. Good lung sounds could migrate over to the bad lung, thus being misinterpreted." It's up to each practitioner to make this decision based on our recommendations and their judgement. It is always best to use the correct size head for patient's size and weight.

Sale

UltraScope Cardiology Stethoscope Beach

$87.95 USD$99.95 USD
You Save 12% ($12.00 USD)

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The UltraScope Single Stethoscope is an uber cool and high quality aquistic stethoscope at a great price. It doesn’t matter if you are in a noisy environment, you’ll still hear those heart and/or lung sounds in human and animal patients.

Plus, you’re going to love the compliments and attention you receive from both patients and your peers alike.

Single Stethoscopes come with (1) head with single stem, your choice of design, your choice of (1) single style tubing color, (1) extra pair of eartips, and (1) name tag.

Specs

Est. Production Time (business days)

7

Weight (oz)

5.80

Height (in)

0.88

Length (in)

30.00

(DO NOT order light blue and light pink tubing. Currently - Out of Stock)