PACKAGE EXCLUDES

NOTE

A booking ID No (confirmation) will be sent to the traveler over email when he completes an online car booking with Balaji Travels along with a SMS update on the same.

Driver & car details - These details will be sent to the customer by Balaji Travels approximately before 05 hours from the pick-up time by SMS and email.

Our driver will help & guide.

Pick-ups or drops from multiple locations are not included in such bookings.

Non receipt of driver and car details - In such cases the customer needs to contact the support team at Balaji Travels on 7550041147 and mention the booking ID number.

In case of any misconduct or misbehavior by the driver the customer should immediately report to the support team of Balaji Travels at 7550041147 and share the experience while mentioning the booking ID No for reference.

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FREQUENTLY ASKED QUESTIONS (FAQS)

Can I cancel my booking?

Yes. You can cancel your booking. However if you cancel the booking after driver has already reached your destination an amount of Rs.1000 needs to be paid to him.

Can I modify my journey?

Yes. Before 8 hours of the journey. You can modify the date, time, destination, and type of vehicle.

However within 8 hours to the journey, modification cannot be done. Do you assure the Type of Car I had booked?

Yes. However in some rare cases, we are not able to provide you the exact type of vehicle, we shall offer you similar type of alternate vehicle. For example if you have booked a Innova. If it is not available we may offer you Xylo / Ertiga.

What are the waiting charges?

For Round Trip there are no waiting charges.
For drop trips – waiting charges will be Rs.100 for one hour.
We all know and agree, Long distance travel generally needs a refreshment break and couple of small breaks, especially when we travel with kids. These breaks are acceptable. Waiting charges apply only when the break is beyond such acceptable limits. Remember, time is money for the cab operator too..

What happens if the Cab breaks down midway?

As a policy we contract only cab is which are in very good running condition. Minor repairs like tyre deflation etc, can be rectified in minutes. In case of major break down, we shall arrange an alternate cab. It is our endeavor to ensure you reach your destination with minimal loss of time and comfort.

What about rude behavior of cab driver?

We contract well behaved drivers only. We instruct and train them the importance of polite and respectful behavior towards customers. In case you find some of them are rude and impolite – please do not hesitate to call us at 7550041147. We shall initiate suitable action and keep you informed.

What if I miss my connecting flight or train at the destination city?

With ever growing traffic in all cities, it is prudent on the part of the customer to plan such trips well in advance. You will agree these factors are beyond our control. Balaji Travels is not liable for any compensation whatsoever in such instances.

In case of any disputes or misunderstanding on the fare OR services rendered kindly do not hesitate to contact us on our 24x7 Call centre (7550041147) or write to us at balajitravelzz@gmail.com