Browsing the " knowledge management "

The old saying is that necessity is the mother of invention, but that was founded in the industrial revolution. In this post from Astea’s Managing Director – Asia Pacific Steve Scott, see how innovation creates demand in today’s information revolution—and ...

Astea International Inc., a leading global provider of field service management and mobility solutions, announced today that NSC Global, a multinational IT services company, has selected the Astea Alliance™ cloud-based field service management and mobility platform to unify, optimize and ...

With heavy regulation and compliance requirements, field service organizations in the medical device industry are often the early adopters and technology leaders to watch. Physicians, medical facilities, and patients are regularly calling upon medical device field service organizations to do ...

Why pay attention to Augmented Reality? Augmented Reality or “AR” solves many challenges you face today: growing complexity of serviceable assets, limited resources, and an aging workforce which leads to massive training needs for new and contingent field technicians. If ...

Aberdeen’s recent Mobile Field Service Survey offered a window into the levels of maturity for firms across the service spectrum, and the results were illuminating. How would YOU rate your service organization’s mobile maturity: Immature, Moderately Mature or Mature? Surprisingly, ...