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New Digital Banking

New Digital Banking

Features

What are the new features?

Dashboard View– You’ll be able to view and manage all of the accounts/loans you have with us in one place – with one simple login. This includes your account/loans where you’re the primary owner, as well as any accounts/loans on which you’re a joint owner.*

Secure Messaging – Use the messaging center within Digital Banking (desktop or app) to send us questions and attachments, such as photos or scans of documents. It's a secure and convenient way to get your questions answered while protecting your important information.

Debit/ATM Card Activation – Log in to Digital Banking (desktop or app) and activate a card.

Debit/ATM Card Controls – Flag a card as lost or stolen. Plus, temporarily turn off a card, then turn it on when you’re ready to make a purchase.

Member-to-Member Transfers – Quickly send money to another Member who banks at Orange County’s Credit Union.

Alerts – Receive alerts throughout the day, unlike today where it’s once a day. Plus, there are more available alert options.

What features will not be available in the new Digital Banking?All existing features will be available except text banking, calculator, and calendar.

Login Information

Can joint account holders create their own Digital Banking login?

Yes! Joint account holders are encouraged to establish their own username and password. By doing this, they’ll be able to see their individual accounts and jointly-owned accounts in one place and not just those tied to the primary account holder.

What happens if I, the primary account holder, share my login?

The joint account holder will be able to see ALL of the accounts/loans tied to the primary account holder. This means the joint account holder will have access to any accounts/loans that are visible.

If the joint has their own individual accounts/loans and uses the primary Member’s login, the joint will not see their own information unless the accounts/loans are also jointly owned by the primary Member.

If you’re a joint account holder, trustee, or authorized signer on a Business Membership, you’ll need to enroll and create your new username and password.

What information do I need the first time I log into the new Digital Banking?

Have your active Orange County’s Credit Union Debit or Credit Card and Social Security number handy. If you don’t have an active debit or credit card, you’ll be able to use your Member Number. Plus, you’ll need to have a valid mobile and/or home phone number on file.

Your existing eBills and any automated payment rules you set up to pay your eBills WILL NOT transfer over to the new Digital Banking. eBill payments scheduled in the existing Digital Banking WILL NOT be processed after the new experience launches.

ACTION REQUIRED: You’ll need to set up your eBills again in the new Digital Banking. You’ll need to arrange for alternative methods of payments until the set up of eBills

Will all account holders be able to view existing Bill Pay information?

Existing information that’s transferring over to the new Digital Banking will be visible to the primary account holder. When an account holder (primary or joint) adds new information (e.g. bill payee) and schedules new payments/transfers, it will only be visible to that person. All account holders will be able to view completed payments/transfers via Account History.

Transfers

Will my current external transfers to other banks/credit unions/people transfer over?

Your current external transfers to other financial institutions and/or people (Popmoney) WILL NOT transfer over to the new Digital Banking. External transfers scheduled in the existing Digital Banking WILL NOT be processed after the new experience launches.

ACTION REQUIRED: You’ll need to set up your external transfers again in the new Digital Banking for those transfers to be made. It will take 1 to 3 business days to set up external transfers.

Yes – your existing recurring transfers will roll over to the new Digital Banking.

Alerts & Notifications

Will my existing alerts transfer over?

No – your existing alerts will NOT transfer over to the new Digital Banking. You'll need to set up your alerts in the new Digital Banking.

Will my account statement preference be affected?

You'll automatically be enrolled in eStatements and will no longer receive paper statements. If you'd like to also receive paper statements, you can add this preference via the new Digital Banking. eStatements will be viewable in the new Digital Banking App.

Trusts & Business Memberships

Can Trust and Business Memberships access the new Digital Banking?

Yes - Each trustee or authorized signer can create their own Digital Banking login. If you have multiple Trusts or Business memberships, you'll need to create a login for each one. Additionally, if you have personal accounts/loans, it will not be visible under this trust or business login.

How do I log into the new Digital Banking?

Each trustee and/or authorized signer will need to enroll and create a new username and password.

What information do I need the first time I log into the new Digital Banking?

Have your active Orange County’s Credit Union Debit or Credit Card and Social Security number handy. If you don’t have an active debit or credit card, you’ll be able to use your Member Number. Plus, you’ll need to have a valid mobile and/or home phone number on file.

Will all trustees and/or authorized signers be able to view existing Bill Pay information?

Yes - Existing information that’s transferring over to the new Digital Banking will be visible to all trustees and authorized signers. When new information (e.g. bill payee) is added and new payments/transfers are scheduled, it will be visible to all signers on the Membership.

*Dashboard view is available for personal accounts/loans only. Excludes Trusts and Business Memberships.

**NO PURCHASE IS NECESSARY TO ENTER OR WIN THIS SWEEPSTAKES.Sweepstakes begins on November 1, 2018 and ends on December 30, 2018. Nine participants are eligible to win one Google Home Mini by updating or verifying his or her phone number by Sunday at 11:59 pm of each week during the Sweepstakes Period. Odds of winning are based upon the number of entries. One entry per person. Must be 18 or older to enter. Complete sweepstakes rules are located at http://bit.ly/ConnectToWinSweepstakes. Employees of Orange County’s Credit Union are not eligible to win. Prize is provided by Orange County’s Credit Union, 1701 E. St. Andrew Place, Santa Ana, CA 92705.