cd rom fix

I am using windows 98. In the device manager I click on my cd properties and it says the device is working fine. I go to my computer and the D drive for the cd rom is there. I put a cd in the drive and it dosent read it. I tried another cd rom drive and I get the same thing. do you have any suggestions?

Bad or dirty CD - Ensure that you have tested more then one CD in the CD-ROM drive, it is possible for one CD to be bad or dirty and not be read properly. If all CDs work however one fails it is likely that CD is bad or dirty. For instructions on cleaning your CDs and CD-ROM see our Cleaning page.

Within Device Manager verify that the CD-ROM has no exclamation marks or red Xs. If listed with a yellow exclamation mark or red X remove the CD-ROM with the error and reboot the computer to reinstall the CD-ROM drive. Additional information on device manager can be found on our device manager page.

Corruption in Windows - Once the above recommendations have been attempted, try booting from a Windows 98 diskette or other bootable diskette with CD-ROM drivers to see if the CD-ROM works from MS-DOS. If the CD-ROM does work from MS-DOS, this indicates that you have a corruption with Windows. If however the CD-ROM does not work refer to the next and final possibility. Additional information on bootable disks can be found on our boot disk page.

Bad CD-ROM drive or connected improperly - If you have recently installed or moved your computer verify that your CD-ROM is connected by reading through CH000213. If the connections appear to be correct unfortunately it is likely that the CD-ROM is bad.

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