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MultiChoice Holds Customer Forum in Port Harcourt

MultiChoice, Nigeria’s leading
premium entertainment destination recently held a customer forum in Port
Harcourt in a bid to reach out to its DStv customers.

The forum, which is a regular
customer engagement initiative by MultiChoice Nigeria provides the opportunity
for subscribers and the organisation to have one-on-one dialogues, with a view
to having a better understanding of customer issues and providing solutions to them.

At the forum, some DStv subscribers
appealed to MultiChoice to help address the issues of signal piracy, failed broadcast
signal, and alternative payment options.

Responding to the demands of the
subscribers, Caroline Oghuma, Public Relations Manager, DStv said unlicensed
broadcasters sabotage the efforts of licenced pay-TV operators in the country
by engaging in piracy.

According to her “We are aware of
the activities of these pirates, but in collaboration with the Nigerian Copyright
Commission (NCC), and other key stakeholders, we have maintained our resolve to
fight piracy until it is eradicated in Nigeria” she emphasised.

Oghuma, while advising DStv subscribers
to make subscription payments before their due date, also pointed out that
subscribers can only enjoy uninterrupted DStv broadcast if they carry out after
sales services on their dish and accessories. “MultiChoice has trained
qualified installers to provide installations and after sales maintenance
services” she explained.

For
DStv subscribers who have challenges with making payment, Oghuma stated that
MultiChoice has gone into partnership with a variety of service platforms that
enable subscribers make payment at their convenience. These options include; KongaPay,
banks, internet banking, mobile money, Quickteller, Paga and via ATMs.