Screen very very dim

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I got my Hana V200 in today and the fire button was stuck down. I eventually got it unstuck and then found the screen was very very dim. It is on it does vape. I can see it if I'm in a dark room. I tried updating the brightness setting in Escribe but it stayed the same. Any ideas???

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Thank you very much. I actually sent an email last night and got a reply today asking for pictures. I sent some in and haven't heard anything back. I'm not upset at all these things happen. I will just be sad if I have to go without it for a while I've been looking forward to it for a while.

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Update: Evolv sent me a new screen. When I took the Hana apart I found the ribbon cable pinched in between the metal fire button and the switch on the board which would explain the stuck button and the dead screen when I received it. New screen is installed and it works great.