accessplanit blog

Did you know that this week (20 – 26th October) is Get Safe Online Week. The aim is to draw attention to the importance of protecting your personal information online. E-commerce is growing rapidly and is currently estimated to be worth over $220 billion in the US and $112 billion in Western Europe! Checkout this great infographic which has some fascinating statistics.

This week we held a customer training day at our head office in Lancaster to explore reporting on their business performance effectively. The reporting tool within our training management software can sometimes appear daunting due to its powerful nature, and even customers who use it regularly were keen to learn tips and tricks to improve their current practice.

Text messaging is such a common form of communication today, so much so that it’s not limited to social use between friends and family. Receiving text messages is now perceived as a normal customer services function, used for appointment reminders or an alert from a retailer regarding orders, or tracking parcels. So why do so many training companies overlook the power of SMS communication?

Sure it’s important to dive in and take a look at any prospective system, what better way to really find out if you like the software and if it could work for you? But do you do this in the early stage of research, or towards the end of your investigations when you have narrowed down the field? I would be interested to hear your views on your experiences when purchasing your last software system, and what you would do differently if you undertook the same process again.

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