Customize your calendars

With everyone’s schedules and calendars in one convenient place, it’s easy for the team to see who’s away and what’s going on.

Calendar types range from individual ones that agents can manage themselves, to team-only versions, to global calendars that everyone can view.

Organize your calendar events with completely customizable categories that you can define.

Use dynamic scheduling

Make sure no cases or follow-ups slip through the cracks

Set up triggers to reflect sick or on vacation agents so that any customer activity on a case automatically redirects the ticket to the proper queue or an available agent.

Stop the SLA clock on statutory holidays or other events for individual teams or the company as a whole, so you can easily and accurately manage customer expectations.

TRIGGER ON AWAY AGENTS

Managing workloads for any size team is a big tough job. What to do when cases assigned to agents are on holiday or sick? Create a trigger when a customer updates the case or create a scheduled trigger that sends the case to the correct queueu or agent.

You can automated the workflows based on the unavailablility of agents and give visibility to all users to see whos away for their teams.

STELLAR SUPPORT

With Supportbench, you always get the help you need to create awesome experiences for your customers.

MULTICHANNEL SUPPORT

However you want to reach us - by email, phone, or social media - we’re always here to help.

CHECK-INS

We offer weekly and monthly check-ins to help make sure everything continues going smoothly.

ROLL OUT ASSISTANCE

Rest assured that we’ll be with you every step of the way - during onboarding and beyond.

SPEEDY SUPPORT

You get help fast because we know there’s no time to waste when a customer is waiting on the other line.

Do YOU WANT TO SEE HOW IT WORKS?

Fill out the form below and we’ll show you how easy it is to use Supportbench to streamline processes for your agents, keep your customers happy, and grow your business.