Q: How many Verizon customer service reps does it take to change a phone number? A: We don't know, we haven't gone through enough of them yet. After three full working days, Verizon has still not managed to assign the right number to one of our phone lines. Here's a paraphrase of an actual conversation (an hour after I started by asking for a supervisor and getting roped into letting him try): Him: "We have to send another technician to fix this." Me: "If you had to change the number of the line I'm talking to you on, would you have to send anyone?" Him: "No." Me: "Okay, I need to speak to your supervisor." Him: "Mr. Jones will call you back in 24-48 hours." Me: "I need to speak with your disconnection department." Disconnection department: "Please give us thirty minutes and we promise to get this all taken care of." (without having to send a tech). So far they are about 18 hours over and counting on their 30 minute fix. I'd like to think they care that I am recounting their incompetence online, but it really seems like they don't really care much about anything.

Here is what I can piece together of the disorganized postings of last week's NFL picks: Verno 12-4, Creston 11-5, Mag 11-3-? (skipped a pick and selected Dolph Lundgren), Blue and Jivaro 9-7, Cutter 9-6 (skipped a pick), Rigs 8-8, and Batman 8-6 (can't find two of his picks). Here's what my dartboard came up with for this week: Falcons, Packers, Texans, Buccaneers, Redskins, Saints, Chargers, Panthers, Dolphins, Steelers, Patriots, Colts, Broncos, Giants, Bears, and Seahawks.