10. How long does Glass Door hold information?

We will retain your personal information for the period necessary to fulfil the purposes in this Notice unless a longer retention period is permitted by law. Different types of information are held for different periods of time in accordance with our internal Data Retention & Deletion Procedure.

The length of time that data will be kept may depend on the reasons for which we are processing the data and on the law or regulations that the information falls under, such as financial regulations, Limitations Act, Health and Safety regulation etc., or any contractual obligation we might have – such as with employment contracts.

Subject to the above, we will typically store data relating to donors and people who have taken campaign actions for seven years after their last donation or interaction, and guests to whom we provide services to for six years after the final communication. Personal data about unsuccessful applicants are held for 12 months after the recruitment exercise is complete for that vacancy.

We will not store your credit card details once we have processed a one-off donation.

Once the retention period has expired, the information will be confidentially disposed or permanently deleted. For guest case data, we will anonymise the data under ICO guidance so that no individual is identifiable.

You can request deletion of your personal information at any time, by contacting our Data Manager by emailing [email protected] or via the details at the bottom of this page.

If you request to receive no further contact from us, we will keep some basic information about you on our suppression list to avoid sending you unwanted materials in the future.

Notwithstanding the other provisions of this section, we will retain documents (including electronic documents) containing personal data:

to the extent that we are required to do so by law;

if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

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The amounts listed represent the cost of the services Glass Door provides. Please know that we will put donations to use wherever it is needed most.
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