Terms and Conditions for Software Tech Support:

Upon person(s) agreeing to the terms, you agree to the following:

You must make a backup copy of your data before any troubleshooting is done on this device. This is to ensure that if something were to happen to your device during the process of troubleshooting, you will not lose any data. Willie the Tech Man cannot take responsibility for any data that is not properly backed up; but he can help you back up your data for the cost of a hard drive, which usually is between $40-$100*. This service, if you choose to use it, would be included in the price of labor.

*Prices are based on Amazon.com as of October 1, 2014 and will vary between stores.