New Castle County launches Smart911

New Castle County is the first location in Delaware to offer Smart911, the national safety service that provides more effective emergency response.

Staff Reports

New Castle County is the first location in Delaware to offer Smart911, the national safety service that provides more effective emergency response.

Smart911 allows citizens to create a safety profile for their household that includes any information they want 9-1-1 and response teams to have in the event of an emergency. When a citizen makes an emergency call, their safety profile is automatically displayed to the 9-1-1 call taker.

Fire crews can arrive at a house fire knowing how many people live in the home and the location of bedrooms, EMS can be advised of allergies or specific medical conditions, and police can have the photo of a missing child in seconds rather than hours.

Smart911 has been adopted in 31 states and more than 350 municipalities. It has been credited with impacting emergency situations across the United States, including a missing child case in Arkansas, and saving lives, such as a heart attack victim in Nashville.