Contact & Support

I just got off the phone with Bryan a supervisor. He confirmed that the company does attempt to get your loan pin number and the answers to your security questions. It was emphasized over and over again that they have a good rating with the BBB. I... See Morefeel like if a company is legitimate then why do they need all this security information over the phone. I had no way to confirm what they were saying so I told them that "we are done" and politely hung up. A person could easily let their desire to have their loan forgiven or lowered be a doorway to some less than honorable business practices get them in even more dire financial straits. Be Warned~!Show less

I am giving this review to inform anyone checking in that my experience was very positive with the person I spoke with, and that having asked about the company with Sun Trust whom I pay my student loan to, they suggest that there is no need to pay 295.00 to... See Moreconsolidate my student loans, and gave me this number to call. i suggest that anyone who is looking into these matters of student loan consolidation in order to make your bills less pressing, just call the loan company itself and ask about whether any company you might be working with is actually working with Dept. of Educations and whether they appear to be legitimate.

Here is the number that I was given to CaLL : ~ {(federal Loan Services (800) 557-7392)} ... this number from Sun Trust (collection company) for American Education, they said to call them and not go through this "Student Loan Services" Enterprise, and the person that I spoke with there, had never heard of these people, or this company.
A company with which I (so called) signed an "online contract" before any real investigation....I then needed to change my banking account while I did more due diligence, interestingly when I later called them (several times) to give them new routing and banking numbers they did NOT RETURN THOSE CALLS, which sent an alert to me to check it out more, along with my sons suggestion, They CouLD Be scamming people, of this I cannot be entirely certain but, just be careful, or as the ol' saying goes..." BUYER BEWARE", is probably best in this instance.