JOB SUMMARY: The Assistant Director of Staff Development is a full-time, 12- month live-in position which reports directly to the Assistant Dean of Residence Life and Student Engagement. The Assistant Director of Staff Development is responsible for the oversight of department wide programs, Resident Advisor Program, Leadership activities at New Jersey City University (NJCU).

As a member of the NJCU Housing and Residence Life Staff, the Assistant Director of Staff Development must have an overall working knowledge of the University so that he/she can appropriately assist, advise, and be a liaison between Resident Hall Directors (RHDs), Resident Assistants (RAs) and other members of the University’s community. He/she must possess good judgment in order to cope with the day-to-day decisions. They must be knowledgeable about, enforce, and personally abide by all University rules and regulations; and have a personal and professional commitment which goes beyond specific job responsibilities while being committed to personal growth. Ultimately, he/she is responsible the overall training and development of RHDs, RAs and Graduate Assistants in order to ensure a safe, healthy and enjoyable living, learning environment for all resident students.

Together with the Assistant Dean of Residence Life and Student Engagement and the Assistant Director of Operations, the Assistant Director of Staff Development is expected to develop and implement strategies to improve the living/learning environment at NJCU. The overall expectations of the Assistant Director of Staff Development are many and are broken down into four major areas: Staff Supervisor, Community Developer/Programmer, Staff Member and Administrator.

Provide exceptional customer service, administrative support, and assistance to students, parents, staff, and external stakeholders, as well as analyze and determine appropriate resolution to problems not resolved by front line staff.

Attend individual and area staff meetings (as scheduled) and participate in ongoing area staff development activities.

Develop and maintain positive relationships with both residents and area staff that encourage on-going communication, mutual support and respect.

Conduct regular research and information gathering around best practices in residential life for student development and holistic growth

Research, design, coordinate, implement, and evaluate a residential curriculum for students of all academic years living on campus that integrates life skill development and residential best practices

STAFF MEMBER

Actively support and comply with all University policies, Housing and Residence Life contract regulations and Department's vision and goals.

Develop and maintain positive relationships with both residents and area staff that encourage ongoing communication, mutual support and respect.

Encourage student accountability for the Student Code of Conduct and Residence Life policies and procedures.

Serve as hearing officer and adjudicate violations of policy.

Handle emergency or problem situations in an efficient and effective manner to ensure the safety and well-being of residents.

Maintain appropriate conduct documentation and enforcing rules and regulations of the residence halls.

Participate in weekday and weekend on-call rotation. Weekdays between 5PM – 9AM when the University is opened, and all day weekends, and holidays when the college is closed unless otherwise established with the Assistant Dean of Residence Life and Student Engagement.

Represent the Office of Housing and Residence Life at all Admissions events, and New Student Orientation to provide information regarding programs and initiatives within the Department

ADMINISTRATOR

Provides exceptional customer service, administrative support, and assistance to students, parents, staff, and external stakeholders, as well as analyze and determine appropriate resolution to problems not resolved by front line staff.

Be a positive role model for residents and staff & establish positive relationships with the University.

Establishing and maintaining office hours in consultation with the Assistant Dean of Residence Life and Student Engagement to ensure availability to staff and students. These hours may be altered if the needs of the students/staff warrant.

Assist in coordination of hall opening and closing procedures at the beginning and end of each semester.

Assist with managing the housing phone line and department email account and address any housing inquiries or parent / student issues.

Assist with tracking departmental budget expenditures.

Other duties as assigned.

PERFORMANCE MEASUREMENTS

Accomplishment of stated semester goals

Implementation of best practices where appropriate

Documents and reports are accurately produced and up-to-date. Files well-maintained.

Inquiries are answered and managed in a timely manner.

QUALIFICATIONS:

Bachelor’s degree in business administration or other related field

Masters in higher education or related field strongly preferred

REQUIRED KNOWLEDGE:

Strong leadership skills such as organize and plan efficiently, use effective delegation techniques, and work with students.

Excellent communications skills, both verbal and written, and the ability to effectively communicate with a wide variety of constituents.

Ability to analyze reference material and apply findings/information to appropriate settings within the university housing setting.

Ability to access all campus facilities.

Must be able to multi-task and enjoy a fast paced work environment. Excellent organizational and communication skills.

EXPERIENCE REQUIRED:

A minimum of four (4) years of experience working in a student service office in a college/university setting.

SKILLS/ABILITIES:

Proficient typing skills.

Good interpersonal and public relations skills

Solid analytical, creative, and problem-solving abilities

Project management skills and well organized

Able to work well independently

REQUIRED: cover letter, resume, and contact information for three professional references.