What’s the best Internet Service Provider (ISP) in the Philippines?

If you’re looking for ISP comparison in the Philippines, then this post is for you. I’ve been offline for 2 days straight—again—because of Smart Bro’s Super Fast Internet Connection. I can’t blame myself because I’m still using it as my main internet service provider even if I know that it sucks bigtime.

UPDATE 07/27/09: Here is the top 10 list of Internet Service Providers in the Philippines according to SpeedTest.net. I can only name two commercial ISPs in the screenshot below: Sky Broadband and Sky Internet (Now BayanDSL). Most of the ISPs in the list are now commercially available. If you’re working in one of the DOST offices in the country, you’re very lucky because you can experience the fastest upload and download speed in the Philippines. Here’s the screenshot of the Top 10 ISPs:

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i think it also depends on the area.. i’m using smartbro canopy for over a year now and ok naman siya.. 2 times pa lang yata ako tumatawag sa customer care to report a problem. what sucks is the smartbro usb modem… and i heard that smart is going to release a LTE USB modem which will give speeds up to 50 mbps daw.. hmmmmm! thanks mr jehzlau for starting this blog.. it has been my hobby to read the comments here! 🙂

Hello! Well i am one the frequent user of Internet at least 8 hours a day. I am using MyDSL PLDT though not as fast as they promised and publish in the papers but i would say a bit reliable. P990 plan is what i have. the downside of it is that during download and uploading, you will be left waiting for a while and such that you have to call them to report your dismay about the speed. Just give it a try…… this includes a land line whick is an added positive point.

All products and services in the philippine are big pain in the ass and nothing will change that issue… So far i hearing good feedback on Globe Broadband FYI singtel (singapore telecom) owns 47% of globe telecom no wonder why they have better service than stupid smart…. Pinoy businessmen only wants money and not total satisfaction for their customers.

I have to disagree with this one regarding Destiny. It will be our 9th year as a Destiny Cable Internet subscriber next March and believe me… Destiny has one of the most incompetent TSRs out there. BELIEVE ME OR I’LL KILL YOU. 😈 just kidding 😀 😀

Seriously, Destiny used to be king of all broadband providers. They’re one of the first and used to be one of the finest. Now they suck 😛

I have not tried Smart Bro and other service providers. What I have is Gloeblines and I have my own share of rantings on their service as well. I can’t explain more as I made entries about it long time ago. Here:

They were calling you because they probably came across this post, that you are/were planning to cancel their service already and they also probably noticed that it has a LOT of replies, meaning a lot of people read your blog, and a lot of people will know/now knows/already knew but just didn’t complain enough how crappy their service is.

Well no matter how they send their “tech” people trying to resolve the issue, if it’s really something wrong with their network, I guess, pa-ulit2x parin ang problem.

Well, I think those local internet service providers knows their downside and I’m sure they are always eyeing on our reviews againts them. I can’t just imagine if I’m employed in their companies and many people are mad at them! hehehe… I’d rather not work! hehehe

I was on SmartBro for a year then shifted to PLDT MyDSL after finishing my lockin period with them. Although, the speed was fine but when you have many things to do online, you will look for a faster connection. PLDT DSL was okay. Although there had been several crappy connections because of technical problems without prior notice. At least SmartBro is sending its subscribe a notice about an anticipated disconnection.

I got smartbro ,thought i made the right choice there tv ads said 10 mbs ,I’ve had it now for over three month have had a technician to try and fix problem with the canopy and hardware ,its been on the blink for two days now page errors local area connection problem not reading address correctly, and now i called they said it was my antenna the would call back within 24 hours to schedule service time for repairing my problem, why do we need them to put a canopy in a word document when the connection is in the cable and if you do system restore of your computer it really screws up that canopy and you will need another service call ,right or wrong its like ridiculous i think if it happens again i will switch , does any one know a beter choice i did a speed test im getting 380kbs download and 190,210 upload, but i am paying for 10 mbs ,what is that it sounds like fraud to me right or wrong,P.S. I am paying 997 a month for service any other provider better for the money

this smart bro really sucks!!! i also am planning to terminate their services as soon as the globe ISP shall be available in our area. i think this will be a better alternative. you see we got no access to PLDT lines which should have been a better choice. Digitels DSL is also much better compared to Smart bro. faster at the same price.

still the best is an unlimited dial up connection here in cagayan de oro i use speedy internet service which i only pay for 200p a month..though the speed is very slow at least the connection is very stable and is really unlimited unlike globe which will charge extra kb if u exceed their unlimited usage limit… 😯 what!!!did i say unlimited???? hahahaha

ived tried like all of the listed below, am located at n.fairview…….
first on smart bro, they offer fast reliable connection i had down connections on them and it took them like 2 weeks to repair, they promise rebate but never had it……
nxt is the nayan dsl, i had down connection also for 3 months, never had rebates also…. then the globe inet…. its even worst…. promised to give u 3mbs connections but u will get a 348kbps connection,,,,,,, so slow even windows updates dont work….. cant even open yahoo without loading…….. first time they install the connection it lasted like 30mins, then it went down… took them 2 months to repair dat was may and june 2008 after they fixed the problem they propted me to pay the reconnectionm and 800php for the 30mins connection… and it really pissed me off…… so otever connetion u have on the philippines really SUX…… maybe depends on the location u r currently on now…. ask first your neighbor wot are the using and reflect on it choose wot is best on your location…. peace

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I have used wireless smart bro at 516 kbps and keep me in good connection for a whole year. Main problem if you intend to place a wireless router to share in the household you will keep on acquiring an IP address and will bother your connectivity and tech support will ask you to disconnect your router. Smart Bro has a quick fix program and will assist instantly in your connection problem. Very good I would say for a single PC.

For mobility I used a Celfone from smart and is good for going thru your email and light surfing. It stall sometimes and connectivity is horrible at peak hours and weekend.

I tried a prepaid vissibility from globe which claimto run at 1.8 mbps. NOW THIS IS CALLED ‘HARANG’, This things runs like a dial up at 56 kbps and does it get higher than 256kbps in selected areas and the prepaid loading system is hackable. You load it, it get stolen immediately by hacker. Spread this around. MAIINIS KA LANG AT GUSTO KO NANG ITAPON DI MO PA MA IREFUND.

I will try smart bro mobile which they claim to run at 2 mbps. Will somebody give me a feed back so I will not run into a SCAM as globe vissibility

I’m on Globe Broadband now. Overall, I’m satisfied with the service. I’m paying for 1 Mbps a month but I can download torrents at speeds of up to 300 kbps. But one thing that annoys me is the frequent disconnection. Sometimes, you get disconnected as often as every 5 minutes. And you’re unlucky if you get the IP address of their proxy servers. For an average surfer, maybe it’s ok. But for someone like me who plays online strategy games competitively, it gets really annoying. One disconnection = 1 loss. T.T

Choose anything else just don’t make another mistake of trying DIGITELONE!
OMG. A big scam. You don’t get what you pay for. Not even the least minimum promised speed. I had it before and it is way slower than dial-up!!

Most of customers uses Smart Bro 999. Even all my family uses Smart Bro 999 too. There are few that ran into problem about using Smart Bro cause of their locations. But a lot of very remote location in Pinas has no choice but to use Smart Bro. When I do visit Pinas, during my traveling, I uses Smart SIM on my phone and connect it to my laptop for internet connection… which do me great because I could make calls back to the US that way. In conclusion, depending on your location and your situation, and based on my customers’ experiences Smart Bro gives a pretty descent service.

gud day to all of you… i’m from cavite, i hav a smart bro connection, ala namang problems sa connection d2, but my problems with them is their customer service/support. I was disconnected 4 months already but I was still charged with those months and I was told to pay or else these bills will still earn interest as days goes by. So i don’t hav a choice but to pay them.

So if you’re a smart bro subscriber please if you don’t hav conncetions, report it immediately to avoid the continuous charging…. tnx

It was my husband’s bday last dec 25…We talked through internet kasi he’s from canada…Omg…Nag start ba namang magloko ang smart bro dec24 ng gabi until new year..now i hate christmas and new year coz of that…(basically SMART BRO RUINED MY LIFE…lol). I kept calling them and they were giving reasons like it’s my computer…blah blah blah…My computer’s memory daw is low..When I was talking to one of their costumer service agents I was like “wtf?i called u yesterday and u told me that it’s my computer’s memory and then I fixed it,deleted a lot of stuff and still ganun pa rin”..(actually I knew it from the very start that it’s not my pc’s memory.I was just giving them the benefit of the doubt)
and then last month they cut my connection coz nalate akong magbayad ng 2 WEEKS..imagine with thier fuckin crappy connection,they have all the guts to do that.
I’m not gonna change to another isp coz I’ll be leaving for the states this year..and seriously kahit may recession dun..pipiliin ko parin dun kasi doon “WALANG SMART BRO”

I used to have smart bro (I was one of the early smart wifi users) and it used to be bad and it turned okay after a few years 🙁 . But I dumped it because of the speed (384 kbps ???). I live in San Pedro Laguna and my connection was okay. My point is I guess getting a good smart bro connection depends on your location.

Now, I am using Globelines (with the landline). It is okay and a bit better than smart bro (1mbps in speed) but it also has its shortcomings.

But I’ll take Globe over Smart since Globe’s customer service is relatively “better” compared to Smart.

Mobile Internet still sucks, careful about buying any of those prepaid. I bought Smart and Globe and are terible. The Load could be stolen and parang dial up and speed. They claim a 2 mbps speed but may be applicable if you are under antena. Madaling sabi bulok and service sa mobile. Buti pa gumamit na lang celfone at good for 460 kbps. I don’t know about Sun Cellular mobile monthly bundled with P 350 suncel unlimited call and text. Digitel wired connection is bad in Angeles dami nagrereklamo dahil mabagal and patay patay ang connection, you could be offline for hours.

I have just recently purchased and started using sun easy broadband. It’s service rendered at start around 5 days was really amazing. Unfortunately, lately, there has been noticeable decline in the net speed. I have enquired with nearest sun shop here in SM Valenzuela, but I was told there’s nothing that can be done since it has something to do with cyber traffic. I just wish this message won’t reach deaf ears this time and hope that Sun Cellular Nework/Digitel will do something about making their service rendered better. I have noticed that my connection was better when my IP was routed to Quezon. But ever since it was routed to Cavite it hasn’t been getting better at all, not even reaching 1mbps.I hope they do something bout this though. BUt so far, this has been better compared to my old mobile thingey which was from globe. It sure did sucked even more and it is even more expensive at 20 pesos per hour rate. I havent tried smart bro though and from the looks of it i won’t try it anymore.

What is the latest on the Smart Plan 999 and a 2,500 initial payment for the unit which claims a 3 mbps speed and works with a router to share the connection. Does it really have a 3 mbps speed. Too good to be true. Any comment before being a sucker again. Magaling sa marketing ang mga taga smart, globe and sun pero kulang sa performance and kanilang binibenta. Anybody who can warn me. Skybroadband, pwede kung you can afford it

I’m a user of Smartbro for the last 3 years (Bulacan area) and so far, its reliable naman although “occasionally”, nagdada-down sya for hours (min. 1 hour to max 1 day). I installed broadband as im working abroad and most of the time, skype and gtalk lang ang gamit nya, and yes, friendster para sa anak kong maporma. Most of the time, we can use 24 hrs without interruption pero several times we asked SMART to adjust our antenna to improve the signal. Now, after 3yrs we stop our smartbro service since we are moving to greenhills san juan. I already applied for GLOBE wired broadband w/ landline (1mbps speed daw) but not yet installed. Do you have some feedback on globe sa greenhills area? how about this globe prepaid tattoo which im planning to get also? pls share some inputs. cheers 🙂

I live in Makati and subscribed to SkyBroadband’s 12Mbps Platinum package at Php6,000+/month. The installation was Jan. 26, 2009 and it cost me Php5,999 cash up-front which was “supposed to” include a portion of the first month’s billing. Problems resolving this with their billing dept. occurred a month later.

The Internet speeds were as advertised for the first week of service. After that, I noticed a major decline in connectivity speed and began calling Tech Support, religiously for the next two months.

Unfortunately, Sky Broadband’s Tech Support is a call center, so every call is scripted: “did you reset your modem? did you check your router? what operating system are you running on your computer?”, blah blah… They can only “forward” your issue to a qualified technician — which can take anywhere from one day to never.

Evidently, most Philippines ISP tech support lines are either outsourced to call centers, or managed similarly to call centers. The best advice I received is to get the name, phone#, and email address of a “real” person within the ISP’s organization upon subscribing to any ISP in the Philippines. Ideally, this would be an account manager. Otherwise, expect limited tech support regardless of the ISP. You’ve been warned!

In the first week of April, I finally got a Sky Broadband field technician to visit my residence. He inspected all of my equipment: cable modem, Linksys/Cisco WRT310N wireless router, xBox360, and my laptop. According to the field technician, all of my equipment was working properly and he determined the source of my connectivity speed performance decline is OUTSIDE of my residence. I also made him document this for the record to Sky Broadband before he left, so it was supposedly filed in his report.

Two weeks after the field tech visited my residence, I noticed a week of increased speed connectivity. Coincidence? Unfortunately, it only lasted one week. Afterwards, speeds declined to a less-than average of 512kbps, and have maintained since then until today May 6th, 2009.

The irony is that I can visit Speedtest.net, and get some amazing results but when I’m surfing the Internet, my browser displays incredibly slow connectivity. This may suggest poor routing, or back-end special filtering apps which cripple typical Internet up/down traffic. Regardless, my 512kbps average surfing speeds are less than 5% of the advertised 12Mbps service I’m paying — which seems unacceptable to just about anyone, di ba?

Last week, a local IT expert suggested I try PLDT’s MyDSL at 3Mbps “for a while” and observe any difference in connectivity speed. He said that broadband Internet will be always be handicapped by multiple users sharing the primary connection. Unfortunately, I’ve read only negative comments re: MyDSL on just about every blog site in the Philippines, and I expect the worst. However, even if I can get 1.5 Mbps out of MyDSL’s 3 Mbps service, I will be tripling my current speed with Sky Broadband.

Anyways, that’s my story and this is where I’m at with all this ISP dogma in the Philippines. I’m an expat from the U.S. and I can see a lot of business opportunities for Filipinos but if the communication infrastructure cannot compete with Western standards, then I suspect any prosperity from such opportunities will simply remain out-of-reach for the Philippines in general. But isn’t it amazing that just about everyone has a cell phone? Hmmmm…

Thanks for sharing Marc! This is very disappointing because I’m planning to move to Manila just for better internet connection. I’m also a U.S. expat (just moved to philipines) trying to do business online. Here in Sabang, Puerto Galera there is only one ISP reseller (iMindoro) as far as I know and have been to their office several times. The four clowns who call themselves “IT guys” in that office, all they are doing is playing online games and file sharing. My source of income is from online and I may have to leave philippines because of the internet connectivity problem. If you find a better solution, please let me know. Thanks!

In general, MyDSL and all other DSL providers and packages suck. Bayan installed their 2.5Mbps DSL in my condo (central Makati) and the throughput measured 0.11Mbps. The Philippines is NOT the place to live if you’re trying to make a living online. Believe it or not, SkyBroadband is the best I’ve had so far and I still think it sucks. 🙄

That’s not good. Can you do me a favor Marc? You’ll save me a lot of headache if you do this. If my VOIP phone works OK with skybroadband, I’ll be fine. Can you go to the link below and see if your connection passes the VOIP test? You can either post the result here or email it to me at flymeaway66 [AT] yahoo.com.

Hello Guys, I have a testimony. i have internet installed by PLDT here in makati area in Guadalupe area. PLDT mydsl. I have waited 1 month for the installation and it is installed in april 26, 2009. so far mydsl has been great i have subscribed 384 kbps + landline for only 999 and i have downloading speeds ave. is 50 kb/s. so far i have no problem. no maintenance, no downtime. Furthermore when i surfed the net i have fast internet browsing due to the fact i have firefox, i have opendns.com as my DNS provider for free kaya guys switch na kayo over your default isp which is congested, i have tweak my internet settings. by the way i ran windows vista, i have lots of ram, so it really helps, i have disable the quality of bandwith (windows reserved 20% of bandwith for emergency purposes, so it really helps if you disable it, you get max speeds when downloading, buy the way i download while playing games, i have downloaded 20 gigs of stuff already. email me for your concerns. king_2305@yahoo.com. by the way i am a computer expert.

guys the worsiest ISP here and all over the world is GLOBE BROADBAND. try to log at http://www.speedtest.net and see your connection.. this is the poorest download and NO UPLOAD ISP IN THE WORLD. i have tested a lot of ISP but the SUCKING GLOBE BROADBAND (wireless and dsl) is the poorest of all time.. and it is a lot of complaints than the other leading ISPs..i have read a lot of blogs and i prove that the GLOBE is the poorest.
GLOBE IS GOOD ONLY FOR CALL AND TEXT but not on BROADBAND INTERNET.
“SA GLOBE, DISCONNECTED KA SA MUNDO”

I have tried smart bro (antenae type) and it could be good if your area is near a cellsite but it could be bad were there are taller building or trees surrounding your area. Go for the cable type it will be more reliable. The USB stick model which they advertize claiming for 2 to 3 mbps is over claim. They work like a dial up speed of 56k ( both globe and smart) and worst they would not admit and they just keep selling it. It almost a scam.

Well in my globe broadband(wireless+data only@512kbps) I can experience a 2 to 3 mbps (in non-peak time) and 600 to 700kbps (in peak time) if I get my favorite IP of globe w/ an openDNS 🙂 . Yet it still need the patience of resetting the connection w/c takes half an hour or never. 🙁

Using these connection in a globe DNS w/ stupid globe IP, well you can get a hell speed of 10kbps(a 70% overall downside of globe broadband) 😈 😡 👿

Leaving smart bro-ken and globe broadband from the picture, which ISP do you recommend?
I heard of pldt mydsl, bayandsl, and sky broadband. Which of these is the best overall based on speed, affordability and reliability of service?

been with smart bro for 3 years now. i get up to 512kbps max speed but sometimes it’s kinda slow din though it’s a relatively stable connection. but i’ve been thinking of getting a cable internet coz i know they’re much faster (i was a destiny cable subscriber before) and i would like to install a wireless router which might affect the internet speed. any suggestions please? thanks

Routers are good for cable internet. It does not affect speed no matter how many computers are connected, wired or wireless. If your subscription is of the antenae type (wireless like smart bro) it is basically for a single computer and if you intend to use a router you will encounter conection problem and you will keep resetting your connection. More likely service personnel of smart will ask you to stop using the router

If u have the finances ok lang skybroadband, 6k mabigat sa bulsa and do you need all that speed. Maybe planning to have internet connection and high definition internet TV if you can afford why not. Not if you are planning to open an internet cafe which is good for gaming and make your customer happy and interconnect your residential or business computer may be a good decision to go sky broadband……magiging sikat ka sa buong neighborhood…heheheh

prehas lang naman lahat eh.all of them have flaws and all of them do their services accordingly. for me, depende na lang sa pc specs with regards to its maintenance, connection if wired and of course, location ng place mo kung sakaling malayo sa base station ang antenna mo. yun lang po. 😎

I’ve been using smartbro for a year and I’m still good with it! I live in cavite, I’ve checked with the TS and my area is 3g/hsdpa OK. I’ve also configured my laptop specs as to improve my overall speed connection. Amybe you should try this too. Get as much info you need from their TS instead of moving to other ISP’s so randomly. If it still doesn’t work, then maybe its the time to check your other options. 🙂

First of all, I am a hater of SMART services though GLOBE isn’t too far away. They both suck. I just have to let this out.

And now here’s my unbiased experience.

The ISP’s here in PH depends greatly in your area to function properly. You need to do your homework if you are to subscribe to any of them.

i.e. PLDT myDSL has excellent speed, stability and customer support in the “heart” of Baguio City, elsewhere, just plain sucks. In QC and Paranaque very unstable. So if i am in Baguio i’d definitely go for PLDT hands down. Too bad i think they cannot afford any more slots.

BayanDSL is pretty impressive in NCR better than PLDT i would strongly imply.

SmartBro unlimited = Great in areas where there is minimal connection, less clutter. As they send the signal through towers very low tech if you ask me. But you could get away with it if you’re not sharing your bandwidth. In Baguio where there is plenty of connection already, forget it and you’ll be happy just the same.

Prepaid SmartBro, Globe = The only good thing i can say here is that they’re the cheapest HSDPA gadget around. And since it’s made for surfing and for people on the go, i will give it a 4/10. Under a tower however i’ll give it 9/10. I reached 1.5mbps there max with stable connection. But of course, kinda defeats its purpose.

Globe wireless = SmartBro is better.
Globe landline + DSL = Same as PLDT only cheaper and slightly lagging behind in speed. This is my current connection as PLDT DSL isn’t available here in my current location. I don’t know in other areas though.

Final words.
Survey your location, gather as much information you can. More connection means more clutter but not necessarily. As long as they have available slot for you(outside NCR), go for PLDT. Within NCR go Bayantel. Else go GlobeDSL(landline).

i’ve been good with smart bro kc my area has good signal. maybe its a case of how well the signal reaches your area. btw, i found this on you tube, hope it can help those asking w/c is better (bro or tattoo.)http://www.youtube.com/watch?v=sZJQtbw-8bo

i think its always different per area since i believe most wireless net users are in Luzon. There will always be competition for signal, right? still based on experience, i think smart bro is affordable and worth it.

i suggest pldt mydsl. get the one that is 1k on top of your pldt bill. had it for 2 years! never experience any inconvenience. only once when they have to replace my modem coz i don’t turn it off. whenever i check my speed, it’s always between 1.2 – 1.4 mbps. i connected a wifi router and my cousin, sister and i are sharing. no problem still stable connection.

pldt mydsl also just a shit too.I’m playing for 1999 and just got 500kbps only,call them ask why is like this,they told becasue of the old platform,need to wait for the upgrade!but guess what,I been wait for 4 years til now….still waiting……
maybe you ask why i dont change to other,the big big problem is no other service provider around me…..shit talaga….

mad: I won’t even recomend pldt my dsl. Plainly a misrepresentation regarding about there services. Exsample the speed average is 3.5mb and that not an average speed that is the top maybe might happened average of two hours in a year spand.. I own a internet cafe I monitored everyday the speed and most the test result is 1.5mb or 1.9mb. My lucky day I got 2.6mb and that last for 20 minutes, and after the 0.19 and 0.12mb which dial up speed is a lot more faster this kind of speed that to ashamed it call dsl. for two year my experiend with service is just like I am in hell. I experience for all most three four weeks with no internet connection and after that experience the speed is too slow. I feel so bad I got the premium commercial account that the service should be far better instead far worse and suck. Every time I called for service I am sorry the problem will forwarded to our technical team. Supervisor/ manager I spoke with the problem and made a promised the technician will be at my business site to service before the end of the day and that did not happen and they give a big lies… PLDT in whole they need to repair there total structures so they can give a good service to there customer.

I agree GLOBE BROADBAND REALLY SUCKS! We are from Laguna area… We switched from SMART to GLOBE since at that time SMART didnt offer competively 1Mbs. So it was just speed ang problem namin sa SMART. If there was a disconnection.. they can immediately fixed it..5-10min. matagal na ung 1hr. BUT WITH GLOBE, whew! 5-12 hrs no connection. Then calling their support hotline is just one HELL of a sacrifice. It will take several attempts before they answer! Now for the main issue, we only get answers of uncertain cause of the disconnection problems and all PROMISES of reconnection with no INTERIM solution and estimated connection restoration time! They even get your contact numbers such that a support will call us to monitor/check the connection restoration – – these are all HELL of lies, they did not call us not even once.

Hi I just used the usb type sun cellular mobile thing, mine is postpaid though I paid almost 2,500.00 pesos for 1 month advance and the modem for this one. Actually the Sun mobile connection here in Malabon is good as per web page browsing although I tried downloading a torrent movie file and it took me several days just to finish one. ( I just did the speedtest and I got this for the result, 0.15mb DL 0.03upload please take note it is raining cats and dogs outside )

Actually I am a hardcore gamer before I got my job right now so Internet is really a big thing for me.

I worked as an English tutor before in the Don Antonio area and my Korean student chose destiny for their ISP, at first I thought it would be good because it is not broadband. There should be no downtimes because the data is travels through a wire right? Well I guess I’m wrong because it takes a millenia before they could even load a web page. They were so frustrated.

On the other hand, I have experienced Globe Broadband for personal use when I was crazy over RAN online ( I think that was a year and a half ago. ) The internet was good though there are times when it is intermittent. It was actually a good offer for 1,299.00 for both the phone and the net.

My boyfriend works in a computer shop and their ISP provider is PLDT biz. I think that is the best connection that i have experienced in my entire life. I am fond of watching movies downloaded via torrents and a 700mb file with good seeds will only take a maximum of 1 hour compared to my SUN mobile net, 3 days.

To sum it all, I think broadband companies will work depend on the particular location where you are in. If you are in the Pangarap-Tala area, Globe is the best and here in Malabon, I would recommend PLDT and Sun Mobile Net.

4 ur info globe boradband 100mbps is the fastest here in the philippines and in the southeast asia,,(one of the fastest in the world),,too bad its only available in some rich areas here in the phil,,and it cost 15k a month,,but its worth it,,check their website..

i’m doing an online business and I had tried all the ISPs in the Philippines. I don’t have any positive thing to say about philippine ISPs. they all sucks! I first tried smart bro. they just kept on changing my antenna every month. they also asked me to buy an additional tube to increase the height of my antenna but it’s also very slow. I terminated my smartbro and tranferred to PLDT but PLDT is worst. They never got my bills right. They always had a problem with their main server. I had to stay on the phone from the opening to the closing of the queue to reques for an onsite technician… I give up

One thing positive with my experience so far with Smart Bro (antenae type) and Smart Bro USB Stick and Globe Broadband they work well and depend upon your location. Even PLDT for that matter. SUn DSL is the worst offender.

Unfortunately, they have a lot of improving their infrastructure from their claims of reaching 1, 2, 3 mbps which is utterly ridiculous advertising claims. They make the consuming public suckers. We should one day unite and file a class suit for robbing the public

what a clusterf*%k! I just moved to Cebu from USA only to discover ISP same all over world: empty promises, outright lies, and lagging performance vs marketing claims…I will appreciate suggestions for my situation tho you must know I am leaning to smartBro for wireless connection and will make the plunge NLT 5 Nov 2009…my 2nd choice is hardwired DSL but I prefer wireless
thanks for your help: countspacey@gmail.com

Here in Butuan City, the WORST ISP is GLOBE WIRELESS BROADBAND. Very slow and couldnt even connect to webcam. So I had it disconnected even before I have completed my 1 year contract, and they tried to ask for pre termination fee from me, which is the remaining months of my 1yr subscription, been connected for 5 months., but they couldnt fool me I have been so stupid to being very quite with their FUCKING CONNECTION. So they agreed to just let me settle my last bill. Now, I have Bayan DSL, lil faster that GLOBE WIRELESS but atleast it has stable connection and i could use my webcam.

wag kayong mag subscribe sa smart bro. currently a smart bro user. during peak hours around 10am-10pm my internet speed is usually 50-200kbps whilst their commercial is about 2mbps. kayo lng ang binobobo ng smart bro. to check how ur connection is unstable. go to command prompt and ping yahoo.com -t or any website. if you see request timed out alot means you got shitty connection. you can also try at 2wire.com or testmy.net for your speedtest. they are very accurate and most likely same result. guys dont be deceive with their commercial. ITS ALL LIES. i wanna sue them actually coz im an online gamer particularly wow( world of warcraft) and i cant even connect properly. so yeah its CRAPbro or FAILbro.

Agree. I had so much problems with smart bro and with sun broadband. Smart bro is very slow esp kapag may ulan. Tapos it takes forever for the bills to arrive and sometimes they double bill you. You really have to be keep track of the bills and make sure you pay smart at the smart stores kasi sometimes they don’t accredit your payments from the banks or SM for a month or two. Tapos it takes weeks for a repair crew to come and sometimes all they do is come and look for 5 minutes then leave.
With Sun broadband, the bills are on time pero its very slow. Minsan in Mandaluyong, its only 5kbps. I’m not kidding. The slowed I ever got was .11kbps. Yes. point 11. The fastest was 300kbps. And these are during non-peak hours in Mandaluyong. Tapos sira ang ZTE modem 3 times in 2 months because defective ang modem. China-made talaga. Mas tagal ang repairs lalo sa Smart!
Suggestion ko: don’t get smart bro or sun broadband if that would be your primary internet service provider.

wag kayong mag subscribe sa smart bro. currently a smart bro user. during peak hours around 10am-10pm my internet speed is usually 50-200kbps whilst their commercial is about 2mbps. kayo lng ang binobobo ng smart bro. to check how ur connection is unstable. go to command prompt and ping yahoo.com -t or any website. if you see request timed out alot means you got shitty connection. you can also try at 2wire.com or testmy.net for your speedtest. they are very accurate and most likely same result. guys dont be deceive with their commercial. ITS ALL LIES. i wanna sue them actually coz im an online gamer particularly wow( world of warcraft) and i cant even connect properly. so yeah its CRAPbro or FAILbro.

can u read my post properly? it was the commercial of smart pro says that their latest plan is burst speed of 2mbps. are you even a smart bro subscriber or r u defending them in behalf? u r not experiencing what i encounter right now so wag mo ako pag sabihan ng tanga! do u even go to school? how dare u talk dirty to anyone without knowing the whole reason? seriously son “U READ UR COMMENT BEFORE YOU POST IT”.

i just called them recently and said that they upgraded my plan999 from 384kbps to 1mbps. the new subscribers will be having 2mbps and a contract of 2years.

yes i play wow(world of warcraft) and not knowing that ill be having this kind of unstable connection with smart bro. nag post ako para indi makipag away kundi mag express sa situation ko ok? so get lost.

i was actually looking for an isp na mabailis UPLOAD speed. because i wanted to host a FREE online games. Bayantels 786kbps get 80kBps ul transfer rate. i just don’t know if increases with the plan of 2mbps kung magiging 200kBps ang ul. but i doubt it kasi adsl ang actual connection type nila. yung naman skybroadband `12/1 ang pinakamataas na plan for P6000 a month. that would mean na 100kBps lang ul speed. yung pldt may inoffer sa parang server services but P18000 a month at i need a business license to get it.

in short i just want a connection type (residential) which can gice me the highest upload speed possible. 🙁

I just think that the Philippines is so under developed that our internet sucks. Also, i also think that the skycable people are losers because they say it give 12 mbps but it only give like 10 kbps this really pisses me off

I have girlfriend in the Philippines and she would like me to pay for her phone service that allows her to use her phone to connect with me on the internet on my computer, on Yahoo Messenger Site… I can pay for her fees here so she can go on the phone to talk to me on the internet ..how do I do this?? please contact me 925-766-8293 cell phone or emale is newworld95@yahoo.com

It’s all got to to with the area you’re in man. Some ISP’s are really crappy in some areas, in some, they work like a charm. So, finding the ISP/s that performs the best in your area is what you should do.

Actually my friend told me year ago now that myPLDT Company is the best compare than other ISP. But it depends on the location of your ISP hosting panel. If your location is near around 500meter-1mile you will get a fast connection whatever traffic it is… your speed connection will be good enough to satisfied your need.
However, it would be great if you can afford to pay the maximum speed available in the market.

M using DSL at home for almost 2 years. So far i don’t see any problem. While mobile, i use smartbro dongle or plug it. So far i don’t see any problem why i should throw the product in the garbage. Before i’m using Tattoo, but the worst decision in my life. I just threw it in the trash can so sobrang inis ko. My brother uses Sun but you can’t bring it outside Metro Manila, what’s worse only selected areas sometimes quezon city lang masama pa signal. I’m happy with smartbro right now.

any thoughts on sky broadband 3mbps, bayan dsl 1mbps and globe broadband 2mbps? i really need a dependable internet connection with the best download speed..its hard to figure out really which one stands out because all sounds good on their website and sucks on the forums..

Initially, I had a NOT-SO-GOOD connection with smartbro. It was intermittent and slow. I called a couple of times and ended with somebody who would like me to do basic troubleshooting. Lucky for me I used to work as a TSR for a major US ISP. I always tell the rep not to bother as I have done it all. I would not call anyway if it is something local.

I told them that I need to be assigned to a different Access Point as my current is dropping me. The 1st CSR said it could not be done. I hanged up.

I called again and got a lady who is more than willing to create a ticket for me. The next day a tech came over to redirect my canopy modem to a different AP. They also tweaked the canopy to have a better download speed for me.

My choices here is limited since I am in Sorsogon City. In NCR, there should be about 8 – 14 AP to choose from. Just smile when you talk to the rep and if you think this rep is not so helpful, call again until you get somebody who is technical enough or conscientious enough to get you your request.

Nice!, discovered your blog on Ask.Glad I finally tried it out. Not sure if its my Safari browser,but sometimes when I visit your site, the fonts are really tiny? However, love your post and will be back.Bye

i agree with MadSphinx but for Globe broadband…i got those deal, i’ve without internet for 3 consecutive weekends which is very important to me because of work…now i’m torn between smartbro share-it and sky broadband…tomas morato, qc are by the way

Hi I’m new here in Manila and looking for a fast connection ISP with a budget plan.

In States the connection there is mostly thru ground wires so no antennas needed.
Here I see is different so I’m looking for fast connection that’s stable and is pretty cheap. 1MBPS is good enough for me.

Hi I sent my wife a AT&T unlocked (or openline you called it) iPhone 3G 8gb. she needs help how to set up the iphone to be able to access internet (using prepaid sim) and be able to send MMS. I already called and contacted globe quite few times (but everytime in the middle of conversation we kept on disconecting- maybe I need to go to Smart huh? lol) and in some other times I was able to talk to their customer support, and the Globe customer representative told me she couldn’t help me after I told her that the iPhone was not purchased at Globe and it was from AT&T. She also told me that my wife needs to take the iphone to one of their Globe Business Center (Davao) so they can set up the iPhone and tweak the settings. I was hesitant because the phone is currently running on 3.1.2 firmware which is unlockable, and if they ever update the iphone to 3.1.3 (here in U.S) the unlocked for that firmware isn’t available not yet, although I don’t know what or how are you guys do it there in Philippines to open a line (unlock) an iphone. Anybody could help her get the phone set up or if you know anybody that works at globe that knows how to do it.Once the problem is solved, I will send you a PHP 500 or More (Depending on the complexity of the set-up) worth of load via Chikka iSend (your choice to Globe and Smart) You can text me on my Roaming (globe) 0916-317-8023 I can also call you around 10am Phil time, or you can email me just contact the blog admin,Salamat po Bossing, I do check my email most of the time(except when I am at work or sleeping) philippine time is 13 hours ahead of us. so if you are texting / email me at 12 noon there its 11Pm here. Thanks

Smart Bro is fine over here in Baguio, although i’ve never tried other ISPs before so take my opinion with a grain of salt.

I haven’t experienced any problems until recently, probably because of that underwater cable problem or my new comp (sure, lots of storage. But not exactly befitting for me. Our old comp was better). Everyone in the house uses lap tops, so we use wi-fi. It was fine when we were newly introduced to the concept but later on it started getting crappier. Well, the brand of the router isn’t really all that nice so I wouldn’t really directly blame it all on smart.

When i stayed at the U.S. for awhile, internet wasn’t all that different. Only the download speed but i don’t really mind as all i ever download are small stuff. Accelerators can take care of it.

Personally i can blame a lot of people for the crappy internet here but i’d rather deal with it. It’s not like I’d die from having slow internet.

Dude! I would die with slow internet! Back in my country in China the download speed is 1GBPS per second. That’s like a million times faster than the internet here in the Philippines. From my experience, ALL the internet providers in the Philippines diconnect from time to time and I can’t take it anymore!! The service here is very poor.

While Apple’s 3.1.3 firmware was minor in terms of new features, it’s had the side effect of opening up a huge market for scam sites. These sites will promise you a 3.1.3 jailbreak for newer devices like the iPod touch 3G, or a baseband 05.12 software unlock. Those desperate enough to “just give it a shot” will find, 100% of the time, that they were misled. After money has changed hands they’ll be told “well the 05.12 unlock is coming, in the meantime here’s the 05.11 unlock” (of course the 05.11 unlock was intended to be free, as you all know). They’ll hold your money until one day the 05.12 unlock does come out, even if that’s months later (and of course it’ll be relehxxp www(dot)unlock-iphone-313(dot)com ased for free on ). In the meantime they’ll be able to claim they gave you part of what they advertised, and keep at least part of your money (in actuality they’ll usually keep all of it).

well , i just search in speedtest.net , the top 10 ISPs in the philippines and the top 1 is the Globe Telecoms … and has 34.95 mbps well i havent tried it yet cuz i got cheap ass parents i only got smart bro … very sucky internet connection -> not suitable 4 online gaming it really sucks at onine gaming … and also the technical support ay sobrang mabagal …

people who operate those ISPs are just a bunch of a**holes they only care in generating profit and income for their company, and at the same time lessening their operating costs by intentionally cutting down internet connection

There’s an article (Success Story) about IPStar Broadband service in Australia which might be helpful for and in your business. You may explore it from the link below which guides you where to find it.

I want to thank you Sir Jehzeel for this blog, I can finally share my experience and angst about my ISP. @#*% Grrr!

I will share my experience with PLDT MyDSL first. When I applied for their bundle 888 ( 3 years ago ), okay naman connection nila. ( we’re living here in Pandacan, Manila by the way ). There was 1 time na-cut ang line ko na wala pa namang due date and when I asked the CS they told me, “System Error lang sir.” I don’t have internet connection for the next 30 days and when the next billing came, may additional charge na for change-of-line daw. I told the CS, how can that be same pa rin tel number at IP address ko. Same answer, system error lang daw. Ng di nila maalis alis sa billing ko yun for several months, I decided na end ko na ties ko with them. Then a demand letter from their lawyer came, sagutin ko nga, di napahiya ang firm at ibabalik na lang daw nya account ko sa PLDT.

Then I transfered to SUN Broadband, hoping I can get a better connection. Bakit ba hindi, e pinagmamalaki nila that every user has an allocation of NOT LOWER THAN 300 KBPS (capslock ko na talaga) burstable of UP TO 2MBPS. Wowwww naman. Sarap pakinggan (postpaid po ako).

Depende rin sa Os ang bilis dahil ang XP kaunti lang ports na open, 10 lang ata., so if you know how to open a lot of ports it will speed up your internet. the reason why XP’s open ports are at default to 10 is because of viruses. mahina ang defense and windows know it.
So technically XP’s internet speed is inferior to later OSs…

You can search some website on how to open the XP ports up to 1000++ using DOS. But it will put your pc at risk. But will speed up your internet connection.

I have Globe Broadband for 6mos. now, 1Mbps for P995/mos. It was good, i dont know if it is true but when i test the speed, it was what im paying for.
Download is 100-120Kbps, little slow but fine with me.
Streaming is also good.

The only prob. is, sometimes i cant connect to any site, looks like i lost a connection and needs a couple of restarts and for streaming and downloading they get affected if a lot is using the same ISP. But i think it really happened in all ISPs.

My ISP is Colorview CATV (Cable Internet).
They said they have Fiber Optic Cables.
It was great for the first few days,then it got from bad to worse…
From 80kbps.
To 10-15kpbs.
I felt scammed.
F*cking greedy bastards.

Has anyone tried WI-TRIBE?
I use 1mb globe broadband wired no landline.
I’m thinking of switching to Tattoo since I’m not home all the time anyway and I don’t think i’m using up 995 a month of their service. I might as well make the switch.
Or maybe Wimax is better than Tattoo.

Globe sucks as much as the rest. I know it but I chose globe since My Mobile is also subscribe with them. Free call customer service at least.

If you are a gamer,developer, IT ,or if your expecting a consistent connection, dont go the SKY BROADBAND way, mag sisisi lang kyo.service will be good for the first 15-30 days and the rest is hell.
Skybroadband PANG SURF LANG, in short, parang dial up lang din haha. (thats a bitter laughter, i was screwed, i subscribed to it)
heres the real deal, sabi nila kanila pinakamataas na download speed, yan primary marketing ploy nila, and yet bawal torrent sa skybroadband, pag nag torrent ka, the fastest bandwidth youl get is 56kbps, unlike pldt mydsl which could go as high as 1 mbps. with normal download, 1mbps subscription, sky at best ,offpeak, can provide you with 70-100 kbps..way far off from the advertised rate.BEWARE..CAVEAT EMPTOR.

Whenever I type something on yahoo/google/bing search box.. I get this result “Error 101 (net::ERR_CONNECTION_RESET): Unknown error.” when obviously im connected to the internet. What could possibly went wrong?

I am actually using plan 1998 (2mbps) with 12GB cap limit. As for me, I haven’t got any problems with the service. Their customer care are well trained. In fact, they have the most courteous and professional technical support I have encountered for an internet service provider. My problem is that there are times that the connection fluctuates and instead of getting the full speed that I should be getting, I am getting only 25% (700 Kbps). Also, we are 5 in the family that sometimes share the connection at one point. 12GB of capacity is so easy to consume most especially if you are a heavy downloader. In just 3 days I found out that I was already consuming 10 GB, None of us don’t even download movies nor watch streaming videos!!! So to all of you who are planning to acquire this product, then better step back and think twice if you don’t want to be lured to another provider that won’t return your money’s worth.

i’m been having intermittent connection with PLDT mydsl, problems getting worse, been calling 172 almost every hour of every day but to no effect. i’m gonna have t-shirts printed with “PLDT mydsl SUCKS” & wear them where ever i go. i’ll advertise what their mydsl is really like.

please dont ever try goin with PLDT!!! they suck!!! In Bulacan, my parents use smart bro and the service is excellent, my bro naman globe, ok din daw..right now we are looking for a new provider bec PLDT IS DISCONNECTED FOR 4 DAYS ALREADY AND they can’t explain..prior to this,pag gabi nadi disconnect siya and hindi na bumabalik until mag 6am..

im a 1g wimax subcriber sa globe…. but my speed cant ever reach the speed they promised…. i always call the hot line and complain….but all they said is that they are working on my problem….but last week when i call the hot line they said my account was put on “fair user policy” its means that they intentionally reduced my speed because i over used my internet…. i said its illigal coz they are selling ads that is unlimited use….its bull shit…

Hi good guys,
I shall be going to Sorsogon City next week. As I dont have my own home use Internet Connection, I seek to know which is the best Internet Service Provider in that region.
Kind regards,
Sam

I’ve read so many forums but the last one I was in had a unanimous result among its commentators. When it comes to DSKL internet, the top favourites for consistency and reliability are Bayan DSL and Destiny broadband.

I just wish there was a clearer concensus regarding wireless ISP bec. that’s what I’d really like to use when I’ll be temporarily staying in the Philippines starting this June. But it seems that there is no clear frontrunner among them.

hello guys! i just want to make a query about the best broadband connection d2 sa bandang south… bf homes pque phase 3 in particular. i was with smartbro when i started pero sobrang bagal dami din down time. then i switched to destiny cable… at first mabilis then after a few months nagsimula na mag deteriorate. pero in-fairness maganda customer support team nila bilis ng response time pero yung quality na talaga ang pumangit. so if ever na may idea kayo pls give a shout… thanx! ^_^

If you are like me using Smart Bro and only getting dial-up speeds, the first thing you should do do is complain directly to the NTC using their website, ntc.gov.ph. If you search ntc.gov.ph with google, may direct link papunta sa complaint form nila.

I also made a facebook page called ‘Smart Bro are Thieves’, because this is the most common remark I seem to find on the internet. If you are like me and feel that Smart is stealing your hard earned money, please visit and like my page at:http://www.facebook.com/pages/Smart-Bro-are-Thieves/186484471397266
Maybe with enough likes, we can get Smart to listen, or at least let the rest of the world know that SMART BRO ARE THIEVES! Ninanakaw nila ang pera ‘natin!

Guys ito good news para sa mabilis na internet:
Leading telecommunication companies in Asia have signed an agreement to build a US$430-million next generation high bandwidth optical fiber underwater cable system that will link Japan, the Philippines, Hong Kong and Singapore.
at ito ang mga ISP na nag sign nang agreement:
The parties who signed the agreement last January 27 were Philippine Long Distance and Telephone Company (PLDT), NTT Communications of Japan, and StarHub of Singapore. Telekom Malaysia (TM) signed a separate agreement with NTT Communications in Kuala Lumpur.

I won’t comment anymore with the speed of SmartBro (as it depends on the location…and unfortunately, all locations suck!) LOL. I try to be funny, but requesting for a service disconnection after everything else failed is never as funny as this http://smartbrosucks.blogspot.com/. Read on (including the comment), and think twice on what to do with your current subscription.

I agree that it depends on the area, Keep in mind though that whichever ISP you get, there will always come a time that something will go wrong. That’s why my advice is to consider their customer support.

PLDT has, by far, the worst customer service, calling them involves a 15-30 minute hold time. After which, your call will get picked up by an agent, IT WILL GET DISCONNECTED immediately. No one will call you back so do not wait for that. It’s been years since I was last with them but I still come across people with similar experience.

Smart is not much better, they’ll give the run around whenever their services are down and you ask when they’ll have things running again. I know someone who didn’t get any service for 3 weeks but Smart still had the nerve to bill the entire month.

Globe has really shitty after sales service, customer service calls will often get disconnected as well. No call backs either. Shit service too.

Sun isn’t any better same as their other company digitel, not very customer friendly at all.

Of the many ISP’s that I have tried Bayantel had the most decent customer service, they aren’t perfect but at least they give most of what you’d expect from a company you pay to keep you online. The only problem is that they have severely limited presence outside of metro Manila.

My final advice is that if you have no other choice and you only have to choose from PLDT, Globe, Smart or some other ISP that you know has shitty customer Service, get fake documents when applying. This way, you do not have to keep getting ass raped by your ISP should your relationship turn sour before your lock in period runs out. Just pay what you’ve used and leave.

this is what happen, my phone line was dead as well my dsl internet service tuesday… right then and then i reported it NICELY…

then Wednesday i updated my report NICELY, the line was under line testing outside (pldt box) —it took another 24 hrs!

Here comes thursday … they say it was not resolve thru line testing technician is already dispatch in the area, waiting the whole day no show of the technician.

Here comes friday…i update again.. no show of technician. This time im pissed because they already telling lies…

Finally, Saturday afternoon the technician is here!!!

i have connection from mid pm of saturday, sunday, monday, then tuesday here again…the service is DEAD ONCE AGAIN. the same senario happens it tooks 4days before the technician came… right after that week here comes tuesday again PLDT SERVICE IS DEAD FOR THE THIRD TIME…. i went to PLDT office by thursday i wanted my service to be terminated but the customer care???? daw ask me to give chance until today.. she called MR.VENTURA the technician “head?” daw! and assured me by FRIDAY THATS TODAY the technician is coming. NO TECHNICIAN PA DIN!!!

now iTs friday midnight and i am using my globe sim card searching for the best service provider and i found this blog. WE JUST ALL PROVE HOW SUCK PLDT SMART SERVICE…

Sky Broadband used to be better. I never had any problems with them and if ever they were down may reason like Typhoon and the lines got cut. But lately they have been racking up some negative points. I have a standard gold account. 1.5 mbps pero sobra bagal lalo na peak hours of 8 am and 8 pm. and there are times na wala connection for several minutes but usually same time like 10am dito sa Makati. Also been getting alot of problems with their connection being down due to maintenance siguro twice in a month na which was never heard of before. usually mga 8 – 12 hours down.

For me, the BEST would be BAYAN DSL. Tried PLDT before, pero nagdodown palagi, had to call cust service. We have bayan dslf or 6 months now, NEVER kami nawalan ng connection, except nalang nung naputulan kami. Hehehe. Kaya never ko pa nakausap customer support nila. As you can also see sa post, wala ka mababasang super negative comments. Meaning, talagang maganda siya. It may be slow for congested areas, pero very minimal to no downtime at all.

For those who are not sure what to get, lahat naman halos ng provider eh may trial eh. Go for the the trial first, tanong tanong din sa kapitbahay, kasi it also depends on the area.

Wireless connections especially those that use USB dongles are pretty useless especially kung sa urban area ka nakatira and madami kayong gumagamit. My friends and I were able to locate several signal towers from Globe, Smart and Sun and signal is good but internet speed is still no where near the published rate even when you are practically next to the tower. And that’s for all of them. The connection is shared with other subscribers so it makes it next to impossible na mareach ung 2mbps. Most of the time nasa less than 40kbps lang nakukuha, para lang mas mastress kung gaano kabagal yan, >15 years ago dial up ang gamit ng mga tao, 56kb speed nun. Ang pinakamagal na wired connection e 384kbps… so unless wala talgang choice stay away from those things…. aksaya sa pera at oras lang aabutin

tulad ng sinabi ng mga katoto natin 4 years ago.. bwisit parin ang smartbro hanggang ngayon.. i’ve sent them several emails complaining about how bad the receive and transmit but it seems THEY DONT CARE. if i only have other options i wouldnt use this ISP.

From Kingsville Exec. Village, Antipolo City here. We are currently using Sun plug-in 799, and signal’s bad between 5:30-11:30 PM, and ok from midnight onwards, though as of late, midnight connection lags, too (I was suddenly disconnected at certain times, and would have to reconnect). We are considering an upgrade for the router unit with the same plug-in unit, but considering how bad the internet signal gets, I’m now asking for other options. I usually use twitter, LiveJournal, tumblr, YouTUbe, Yahoo!Mail and Yahoo Messenger on a daily basis. What would be the ideal ISP for these needs (wired, wireless broadband), also considering our location?

i live in Santol Q.C. and my isp is PLDT mydsl. it is very disappointing to tell u guys that it sucks. i have been complaining about the speed because my internet connection is seperate from my landline. their technician even advised me i was not getting the right speed. i called not only once but several times and they told me that i’m still under their old platform so it needs to be upgraded. so i asked for a “migration”. i started my complain on nov. 2011 as you can see it’s already march 2012 still no action has been done. the problem with this internet provider PLDT MY DSL is they keep on recruiting new subscribers but they can no longer maintain the old subscribers. why is this? so if i were u guys pls refrain from getting MY DSL and try other isp or u will regret having one. can u suggest one that is suitable for me living in quezon city sta mesa? tnx a lot

i read the comments in this blog and now i’m undecided where to transfer (what ISP?). currently i’m with smart bro (canopy) and just recently gives me headache for the past 6 months (previously it is quite okay- i’ve been with smart bro for the past 6 years!!)
i had experienced more than 2 days with no internet connection.
now, i would like to switch, but where? some people advise me to go to my DSL but with the reviews here, it’s giving me second thoughts.
i’m in pasig area.

@rodel
san kayo sa pasig?
ako din un alias “boy reklamador” (scroll ka lang ng pataas).
i’m also using smart bro-canopy (2mbps daw) and for the 2 years of my experience until now, connection is stable but in the whole 2 years, never ko na-meet kahit na 1mbps once I used a speedtest. Most of the time is 500kbps then sometimes it spike to 700kbps, di ko na nireklamo because malayo ang satellite nila sa canopy ko. last month, tried skybroadband and if you are a downloader using torrent, skybroadband is a big NO NO. downloading in torrent lang ang naging problem ko sa kanila so pina-disconnect ko na. now I’m waiting for pldt dsl since my neighbor is using it without any problem (i guess). ‘pldt is sister company of smart’. for globe, globe is also fast as they said but there is a bandwidth cap which i dont know what will happen if you reach that cap

Globelines used to be great here in Tacloban, until a week ago wherein our net speed went from 2 mbps to dial up snail speed like 0.2 mbps. 10 times slower! This usually happens every morning up to late night (6AM-12MN) while the rest of the day (1AM-5AM) speed is back to normal. I tried chatting with the staff but they appeared incompetent and useless. This doesn’t just happen at home but also in other areas of Tacloban. I’m disappointed with Globe so unless they fix it until our deadline of payment, we would want to transfer to another ISP. Probably Bayantel DSL.

IMO, I am using Smart Bro right now. I am using their 3mbps Plug-it broadband(the old black/orange plugit 627 series). I managed to reconfigure it to max-out up to 3.6mbps total bandwidth received. Speedtest.net says my Upload speed is 10kbps and Download is 40kbps. BUT in my own monitoring, I am uploading at min of 40kbps up to 160kbps and I can download up to 465kbps. I can download a 700mb file within 12mins. Do Smart-Bro really suck? For me it’s not. Even all of the same plug-it of different brands I’ve tried. It was way faster than the others(same series and bandwidth[3.0mbps Plug-its]) faster than the Canopy service of SmartBro. I am not joking.

I am using smart bro the rocket plugit I am getting downloads speeds as much as 1.4 mps using vuze for music, apps and movies ect. I use the UNISURF 200 promo over a year now. I only had to contact costumer care with errors to promo only. I will be buying the WiFi Rocket soon with speeds up to 20 mps.. and sharing wifi upto 5 gagets. If there is something better please let me know. Thanks!!

i’m so sorry but for me wi tribe has the most least and the top slowest internet service provider in the country as in totally, mabagal na paputol-putol pa, don’t try it for soon you’ll definitely regret it

IPv6 will only ensure growth of the Internet infrastructure limited by the number of IP Addresses available via the IPv4 Address scheming. IPv6 is not a physical standard, just an address scheming. Kung may DSL pa rin or DOCSIS cable internet using the same infrastructure but using IPv6 kung lolo ka na nga, they’d still have the same issues as us, MAS MADAMI NGA LANG SILA 🙂

You’re probably looking for Fiber optic connections at home. The latest DOCSIS standard for Cable Internet is DOCSIS 3.0: Network backbone is Fiber Optic, then copper coax lines sa neighborhood. Not sure of Sky Cable already uses them, but I guess they do. AT&T in the US has a service called U-Verse: it’s like the DSL equivalent to DOCSIS 3.0. Then there’s direct Fiber. As in nothing but Fiber Optic either to the outside box on your house then Gigabit Ethernet to your router or modem, or the Fiber Optic goes straight to your router or modem. However, you’d have to be rich to have direct fiber to your house. Yes, a 1 hr youtube video would have fully buffered in seconds, but so will your payslip “buffer” (hahaha) in a couple of days. But still… Gigabit Internet!

I know this post is too old. But to be honest, internet speed depends on how much you paid. It depends on which plan you paid for. I have tested both PLDT and Globe broadband. I paid for 1Mbps at first and got 128KBps of download speed (which is just fine, 1Mbps = 128KBps). Then I upgraded to 2Mbps and had 256KBps of download speed. I just got what I paid for. So for me, speed just depends on which plan you paid.

Just a new thought guys… I live in Antipolo and the DSL providers here are PLDT and Digitel (not sure if there are still some Digitel subscribers though). They DID work, and when they are working they work good. The problems we encounter isn’t slow speed, but no connections at all. Just plain no sync! The culprit? Not the providers, but thieves stealing copper wires from phone lines. Heard the same thing about cable TV service from some friends.

You guys are all correct about ISPs being strong depending on the area. Maraming variables sa pagmaintain ng Internet connection. Weakness ng wired connections (DOCSIS/DSL) pag sobrang basa/init ng equipment sa area. Weakness naman ng wireless (3G/4G/WiMax) pag walang line of sight (ex. mapuno, cloudy weather) from the broadcasting tower. DSL served us good, but with thieves here willing to even steal a plastic pot for scraps, I have no choice but to go wireless. Eh mapuno dito! But at least Sun Broadband works, so yay! Wi-Tribe also rocks here, check their website and they have a section to request to see if they have coverage in your area before you even decide purchasing, instead of cursing yourself with the purchase but the thing doesn’t work.

Oh, and BTW guys, choose to SAVE TREES. F*ckt@rds from Meralco and PLDT always choose to snip branches away from their lines. WTF? Gaano katagal maglagay ng poste, 25 mins? Gaano katagal magpalago ng puno? A decade!!! In the US, engineers know this, they reroute lines if they have to just to avoid chopping down trees. Here? Who gives a flying f*ck?!

there are advantages and disadvantages in getting into different types of plans such as post paid and prepaid, the thing is ung service san ba naka base ito is it for personal or for your business, the thing that really matters most eh ung instant customer service na as in they go to your place immediately to assure and look what’s the problem and they build their status out from it, kasi maraming iba dyan na papa cancel mo na ung contract pero nagpapabayad ba ng termination fee na halos ikalugi mo na nga dahil as in totally bulok ung service, for me i think in dsl Bayantel got it all, kasi not only fast in CSR also immdediately deploys their technician sa area mo, plus the benefit of having a bundled landline phone which can really be excellent to do business, I highly recommend this one an internet and phone in one plus a good flow of internet connection :), hope this will help

There is no BETTER ISP as of now in the PH. It all depends upon the BUNDLE (plan) and your LOCATION. i have been switching from ISP’s to ISP’s but all are the same. before they give you a connection they would survey your location first if it would reach their range of service.

“AFTER SALE” is what i usually look for an Internet Service Provider. Meaning how good their service AFTER they’ve convince you with all their promises that there is guaranteed speed of at least 3/4 your plan, or how they handle customer complains.

If you can afford it look for CABLE Internet, OPTIC FIBER Connection or Business Plan.. but as usual these type of connections have a great deal of price attached..

bottom line is.. survey your area first before considering a Plan with an ISP. 😛

I’ve been a Sky Broadband user for the longest time i think we had this connection for 2 or 3 years now. I had no problems with it and quite happy with its service until recently. as of the past month the connection is super slow! you can compare it to the dial-up connection of the olden days. feeling ko naka-Blast Internet card ako. 🙁 i tried calling their customer support, they told me that there are no problems sa connection then i tried the speed test. funny thing is when i use the speedtest.net it gives me a good number that is the same as my connection speed which is 1.5mbps. though when im using it to browse sites and stream videos it takes forever! esp when im downloading files. the transfer speed that i get is only at around 30kbps unlike before that my transfer speeds averages at 160-170kbps. annoying talaga! is there a better connection out there for Q.C. area?

e2 pa
WiLL, a point to Multipoint networking solution providing Wireless Local Loop connectivity that offers a secure link to corporate headquarters, remote and branch offices to an internal network via shared IP infrastructure and dedicated bandwidths. It has an upload and download speed of up to 155Mbps.

hello everyone i need help so someone please help me. my girlfriend lives in pampanga angeles city area and she cant get internet connection for 2 years but about once a week if she is lucky. she has tried sun, global and other internet companies but nothing seems to work. what company should she try or what should she do to get internet connection. she pays for internet but never get her moneys worth. she is getting used and ripped off by different companies there so someone please help. thank you very much for any help and god bless everyone

All I know is Philippines Internet Sucks.
Why are Filipinos paying more for slow internet?
Are you getting “UP TO” 2mbps speed?
The word UP TO is the killer words in the Internet Industry in the Philippines.

Greatest problems facing Internet Connectivity in the Philippines
1. Pinoy are social media junkies; they love to be online probably more (per capita) than any other country)
2. Philippines government is corrupt; the legislative parts of the government does not care that their country is in the IT stone ages; as long as the rich get richer, they do not mind the en mass screwing over of the population with substandard internet connectivity. They just rake in the money and do little to upgrade. There must be some level of collusion between internet providers to keep bandwidth down and prices up. Sadly, the only thing the ISP are good at is staffing tech support lines with people who know nothing about computers and only read the troublshooting card in front of them; they are often more ignorant that the user calling for assistance.
3. Again – corrupt government; very few companies want to invest in the infrastructure knowing tat the government can come in anytime and tax the hell out of them. As a result they limit their physical equipment deployment and limit most of it to wireless ratehr than put wires and fiber on poles.