BCBSNC to Downsize with New Data Entry Contract

Blue Cross and Blue Shield of North Carolina (BCBSNC) announced that it will outsource some claims data entry work and related functions as part of its ongoing effort to reduce administrative costs, resulting in annual savings of approximately $1.6 million to $2.1 million. The outsourcing will result in the elimination of 80 to 90 BCBSNC jobs over the next nine months. BCBSNC previously announced plans to reduce its current operating costs by 20 percent by 2014 to keep premiums competitive and to invest in improvements. SOURCECORP of Dallas, Texas was awarded the contract. The work being outsourced will be done by SOURCECORP employees in North Carolina and the Philippines. Data entry work for the State Health Plan will remain in North Carolina.