Autotask PSA: How can I change a purchase order that has been received?

Autotask PSA: How can I change a purchase order that has been received?

Question

We won an Opportunity, and it created a sales ticket in our Post Sale queue. We also created a purchase order, ordered everything, and then received it. Then the customer changed their minds. Is there any way for me to change the purchase order once we have received it?

Environment

Autotask PSA

Answer

You can cancel the receipt of the purchase order to remove the items from your inventory. To do so:

Navigate to the Shipped tab at Inventory → Delivery & Shipping→ Delivered and cancel the delivery.

Navigate to the Ticket, Contract, or Project Charge and Un-Pick the item through the Edit Charge window. Doing so will remove the charges associated with the purchase order.

Once you have canceled the receipt of the purchase order, you can delete it. The charges will be returned to Purchasing & Fulfillment, where you can order again. If you do not intend to continue with the order, you will have to cancel or delete them separately.