Chapter 2 Trends in Human Resource Management Internal labor force- an organizations workers (its employees and the people who have contracts to work at the organization External labor market- individuals who are actively seeking employment The workforce is aging : workers are now working longer and planning a working retirement Diverse workforce : the diversity is expected to grow, mostly Asians and Hispanics, HR needs to be un-biases towards minorities and woman, and show they value diversity High performance work systems- organizations that have the best possible fit between their social system (people and how they interact) and technical system (equipment and processes) How HR supports creating a high performance work system : reliance on knowledge workers, empowerment of employees to make decisions, and use of teamwork Knowledge workers- employees whose main contribution to the organization is specialized knowledge, such as knowledge of customers, a process, or a profession Employee empowerment

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