The majority of our customers have now gone through the Single Sign On transition and been upgraded to version 4.98. Like a great Dave Letterman show, I’m here with a Top 10 list for SSO. I’ve compiled 10 need to know things we’re getting questions about so you’re prepared and ready for a smooth transition.

1. You must create a Blackbaud.com account!— By tomorrow morning, every customer will have the new Blackbaud ID Single Sign On functionality. For those of you who have not been updated yet, we strongly recommend inviting users to Blackbaud.com and have them create Blackbaud.com accounts today, if you have not already, so that tomorrow’s log in is as smooth as possible. Pro Tip: if you also update your email address in Altru to match the email you use on Blackbaud.com, when SSO rolls out tomorrow, you will not even have to enter your old Altru credentials or go through the 1 time link accounts process. Altru and Blackbaud ID will seamlessly link and once you log into Blackbaud ID, you’ll be logged into Altru.

2. Didn’t receive the Blackbaud.com invitation email to create your Blackbaud.com account? If you’re trying to prepare in advance, but your users are not receiving the invitation to join Blackbaud.com, follow these steps, such as checking your junk or spam folder, deleting cookies, and more.

5. You must whitelist Blackbaud.com IP addresses. Whitelisting Blackbaud.com IP addresses fixes a variety of issues, and we encourage you to do this proactively. Now that Altru’s login functionality uses Blackbaud.com login functionality, we must also whitelist Blackbaud.com IPs to ensure a successful login experience for all users.

If you have taken the Single Sign On steps to link your accounts and you are logged into Altru, don’t worry—you are associated with your org and your transactions will link to your name. This will be resolved when your organization whitelists Blackbaud.com IP addresses.

If you have front desk computers locked down with strict firewall access, you’ll need to whitelist these IPs to ensure they can actually use Altru.

6. User not associated with an org when he/she logs into Blackbaud.com or user does not show under Manage Users on Blackbaud.com: This typically occurs if a user creates a new Blackbaud.com account instead of confirming the invitation sent by the Site Administrator from Blackbaud.com. This can cause them to not have access to Customer Support and they will also not show under Manage Users on Blackbaud.com. The good news is that the user will still have access to Altru, so they are able to do their immediate tasks and can be resolved later. To resolve this, refer to our Knowledgebase article.

7. Some users may receive an error when linking accounts Error: Account is not valid: You may be entering the wrong Altru credentials. Follow these Knowledgebase steps to correct the issue.

8.When logging into Altru and on the Blackbaud ID screen,users may receive an error: Check the email address or passwords for typos, or select 'Sign in with Google' below: Try resetting your Blackbaud.com password, then logging in again.

9. Use your same URL and bookmarks for Altru after Single Sign On. You can continue to use the same Altru URL or bookmarks that you always have. However, with Single Sign On, if you are already working on Blackbaud.com, you can also click on the dropdown next to the words Blackbaud.com on the top left corner and select Altru to log into your Altru database in an alternative way.