Mitigate Cyber Risk With Integrated Credential Security

Service desk technicians are often required to use admin credentials with elevated privileges to resolve support issues. Although compromised privileged account credentials are a common target for hackers, credential management best practices are often secondary to the need to resolve issues quickly, with many service desk teams sharing and storing credentials in plain text. Bomgar Vault for Remote Support mitigates the threats in your service desk related to stolen credentials and passwords.

Vault Capabilities and Features

The Bomgar Vault, available as an add-on for Remote Support, enables your service desk to not only be more secure, but also more productive.

Credential Discovery

Find and track privileged accounts commonly used in the service desk.

Credential Masking

Hide plain text passwords from users, who can't compromise what they don't know.

Credential Rotation

Automatically or manually rotate passwords after each use.

Credential Injection

Directly inject credentials into end servers and systems with just one click.

Audit and Compliance

Track and log activity, including individual use of shared credentials.

Check In & Check Out

Retrieve credentials for use outside a Bomgar session.

Increase Productivity With Credential Injection

Bomgar Vault fits seamlessly with your service desk workflow. Vault is integrated directly with the Remote Support solution so your technicians don’t have to learn to use another tool or even exit Bomgar to retrieve passwords. With just one click of the Key icon, right in the Bomgar Console, users simply select the correct credential from the drop down list to log into the remote system, without ever having to know or see the actual passwords.