About ITS

Mission Statement

Acquire, Implement and support information technology that enhances the educational, research, service and administrative activities of students, faculty and staff.

Services for the University

Information Technology Services, located in Hicks Hall, Building 53, Suites 2500 and 2340, provides computer and software support, academic technology, networking, information systems, IT training and outreach, telephone and television services, systems integration, development, business services and IT security services to the academic and administrative communities of UNF. Browse the ITS Service Catalog.

The ITS Help Desk provides students, faculty and staff with a centralized point of contact for all supported products and services. The Help Desk is committed to quality service through teamwork and a proactive approach to problem identification and solution. The ITS Help Desk provides faculty with service and support of university classroom technology. These services are accessible in a variety of ways: walk-up (first floor of Thomas G. Carpenter Library), email (helpdesk@unf.edu), Online Request (ITSR) and phone (904-620-HELP or 904 620-4357).

ITS manages and supports e-mail, web and file storage systems for students, faculty and staff. OspreyNet is high speed Internet and email service for students living in the Residence Halls.

Organization

ITS is comprised of five areas that report to the Office of the CIO: Academic Technology, Enterprise Systems, Networking, Systems & Security, Project Management Office and User Services.