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Good but hotel needs a total revamp and some tlc - rubbish always piled up in back car park, gardens around pool gross, pool smells, distinct urine smell around whole hotel, linen absolutely disgusting, pool towels provided by reception I would not use on my dog, hotel room filthy, breakfast was a rip off and disgusting, games room a joke!

Staff are friendly and professional. After hours service is very responsive. Lots of parking available.

7,3

Unfortunately, we had some real boguns staying 2 doors away, who seemed to like nothing more than to party at their room and out on the balcony, day AND night. Why? I can't understand; Airlie Beach has SO much to offer. The good thing is, they were not right next door. After hours service was very responsive and were there within 5 minutes when arguments and loud drunken shouting continued late into the night. They managed to get them to go to bed! Hooray! Take your ear plugs!

Front reception were polite and helpful with suggestions of things to do around the area.
The refurbished rooms were superficially cleaned. The air conditioner was making a lot of noise with minimal air flowing out of it. I took the air filter out and the dust was caked on thick. It was a simple as removing it, wiping it clean and putting it back on. Not impressed in the slightest as this really is just such a simple cleaning task. The bathroom was quickly wiped down and I highly doubt that disinfectants were used.
The room was freshly painted and the queen bed was very comfortable. The pool is great. I preferred swimming at the hotel than sitting in the sun surrounded by European backpackers. The plants around the pool need watering but these are just minor details.