My experience with imbesharam.com was very good.

How to make Rs1000 @ IMbesharam.com

Amazing website

POSTED ON 08 Dec BY Manu <manu.a@gmail.com>

This is an amazing website wheir we find some of international brands for us. You also deliver my order on time and i find it very good. And the product which i order and we use is very good. I really appreciate this. Thanks READ MORE

Hope to order many products from you in near future

POSTED ON 29 Nov BY Pawan <pawan@gmail.com>

I just received the product today and its brilliant . Thanks so much for your dedicated service. Hope to order many products from you in near future. Take care. READ MORE

Quality of products is just amazing!

POSTED ON 08 Nov BY Kumar S <snaz@gmail.com>

Got the ordered product beautifully packed the quality is just amazing and the product far beyond expectations,would surely recommend .lovely website.wow. READ MORE

Great customer service and chat support

POSTED ON 29 Oct BY

Products offered were really good, If only I could buy one each of the products they offer, I surely will.
Great customer service, chat support was really patient and helpful i think that was Mary i was with. Such a nice girl. Very good! READ MORE

Great customer service and chat support

POSTED ON 29 Oct BY

Products offered were really good, If only I could buy one each of the products they offer, I surely will.
Great customer service, chat support was really patient and helpful i think that was Mary i was with. Such a nice girl. Very good! READ MORE

Everything same as ordered

POSTED ON 25 Oct BY Tapan <tpb@gmail.com>

I have received my product ,,everything same as ordered ,,i never thought i"ll get genuine service ,,thanks ,,everything written in your website 100 % trueI still cant believe ,,thanks ,, READ MORE

Excellent packing

POSTED ON 15 Oct BY Vysakh <vysa@gmail.com>

Thanks. I received the package today. Excellent packing as before. The Item is as expected. And thanks for the free sun glass. :-) READ MORE

EXCELLENT , GREAT!

POSTED ON 10 Oct BY Tapan B. <tri@gmail.com>

EXCELLENT , GREAT , only one problem , it took me three days to find a genuine site , you BESHARAM people ,,and only THREE minutes to place my order .. lowest price and my personal choice ,, thanks ,, please make your site available first glancethanks and expect more orders from me ,I hope quality will be great
READ MORE

Appreciate their speedy response and apt handling of the situation. Well done team!

POSTED ON 07 Oct BY Anon <an@gmail.com>

Aside from the initial snafu with getting in touch with customer service and the defective product. They were prompt in providing store credit in lui of the defect. Appreciate their speedy response and apt handling of the situation. Well done team! READ MORE

Keep it up

POSTED ON 04 Oct BY David Davis <sani@gmail.com>

Hello, I just received my order and as mentioned,it arrived on time and without a scratch. One would love to order it again in the near future. Keep it up READ MORE

Perfect website for purchasing Toys in India

POSTED ON 23 Sep BY Manish <manish@yahoo.com>

Just Loved shopping from this website... after a long search for Toys in India online... I came across this website and I appreciate the service and replies. I also appreciate the delivery was on and before time and properly packed. This is just perfect website for purchasing Toys in India... go ahead and purchase it.... READ MORE

Awesome site!

First class service

POSTED ON 06 Sep BY Raghva J. <rog*****@gmail.com>

First class service. Got my product very soon and without any problems. Thanks
READ MORE

Great Site

POSTED ON 29 Aug BY Manoj K. <mk*****@yahoo.com>

I wanted to take a moment to thank you for offering this great site. Very timely updates on the order & friendly customer support team (Julia/Sonia). In this day and age it’s difficult to find people who genuinely care about real customer service.
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READ MORE

Completely positive experience!

POSTED ON 10 Aug BY Srinivas <srini****@gmail.com>

I recently purchased ten items from IMbesharam. This is feedback for that order. First off, I want to talk about the amazing UI of the site itself. I've been to other sites that have adult accessories, and I'm sure some of those sites are your direct competitors. But none of them comes close to your site, ether in terms of... READ MORE

Great Overall Shopping Experience!

POSTED ON 04 Aug BY Srinivas <srin*****@gmail.com>

I always love talking to anyone from here, and doing business with ImBesharam, because everyone is courteous and helpful, the site has a great UI, and it's just a great overall shopping experience. Five stars! READ MORE

Products are awesome, packaging is superfine..........

Awesome...

I just purchased "hustler pornstar pussy" that was pretty cool product. Awesome.. READ MORE

Excellent Services!

POSTED ON 15 Jul BY
Viraj V. <vir*****@gmail.com>

Excellent Services! This is my 2nd order and no complaints at all, fast delivery too as my package was delivered in 4 days! READ MORE

You guys have a great customer service team that helped me.

POSTED ON 08 Jul BY A. Khan <a*****@hotmail.com>

Hi Team Besharam,Finally after two failed purchase's received a product that works. U guys have a great customer service team that helped me. Thanks for the help.Thanking you,
READ MORE

Overall the best service in India.

POSTED ON 28 Jun BY Anand S. <as***124@gmail.com>

Hey imbesharam.com I have received my parcel today and I am so happy the way it is packed and "hidden" . The product is value for the money. Overall the best service in India. Thank you so much. READ MORE

I got very good experience

POSTED ON 25 Jun BY Gourav <go*****01@hotmail.com>

I am very happy after used this product i really works and i got very good experience with this product ! READ MORE

I am highly impressed by the service

POSTED ON 11 Jun BY Kamya <kam*****2@gmail.com>

Thank you for all the efforts that you have put,
I am highly impressed by the service provided by you & your team. READ MORE

People now are more comfortable, confident and reassured, ordering these product from your portal.

POSTED ON 11 May BY Vikas S. <c****s*ft@gmail.com>

What I like about 'IMbesharam' is, it makes it easy to get the products you always desired to have but don't know where to get!, Majority of the people ,in India at least find it awkward to ask and buy these products. People now are more comfortable, confident and reassured, ordering these product from your portal. Sunny Leone your brand... READ MORE

Thank you imbesharam.com team for your good effort.

POSTED ON 01 Apr BY Bida <are***20***@gmail.com>

Received my order today via delhivery... Thank you imbesharam.com team for your good effort. Will surely do future business with you guys for much larger value. Stay positive and best wishes to all the staff (India+abroad). READ MORE

Always remain focused for customer satisfaction

POSTED ON 27 Dec BY Sachin G. <s*****217@gmail.com>

Dear team, Thank you for your support throughout last one and half months. You always remain focused for customer satisfaction. I have received mail for the gift card. There is last query in my mind, is there any validity date for giftcard use. This is because I will be able to use it only in August 2016. Thanks once again.... READ MORE

Very Discreet and Carefully Packaging

POSTED ON 12 May BY Himanshu S**** <h****.b****97@gmail.com>

Hello!! Thanks a lot!! You guys have done wonderful job.. I got the products in time.. Very discreet and carefully packaging.. I am totally happy with the products... Thank you so much for your great service.. All the best.. Keep working like this... READ MORE

"Your site is amazing.."

POSTED ON 13 Nov BY Jaya A**** <a****.j****18@gmail.com>

Yaaay ! I finally received them. Thank you so much team. The quality of the product is too good. I loved it and I really appreciate how your team solved my problem quickly. I must say great work. Your site is amazing and I will for sure recommend it to others. I am totally satisfied with your service. ✌Thumbs Up.... READ MORE

Very Happy and Satisfied

POSTED ON 20 Sep BY Bishal (xxxxxxxxx2004@gmail.com)

Firstly,my order got delivered in my city on Sept 9 and I took its delivery on Sept 10.Thank you for delivering the product on time as promised.I have started using the product and am absolutely happy with its usage.Honestly,I am very happy and satisfied by the service of your team and I promise that in future,whenever either me or my... READ MORE

Keep Up The Good Work

POSTED ON 30 Aug BY Marwan (xxxxxxxxxxx@hotmail.com)

Thank you for your efficiency in processing the order and for your prompt replies to my emails. I will certainly recommend to anyone who is looking for the products you sell. Many Thanks and please keep up the good work READ MORE

Really Satisfied

POSTED ON 12 Aug BY Madhur (xxxxxxxxx@gmail.com)

Thanks for your help. I got how to use my product and i use the product i really satisfied and fully enjoyed by the product the best product i had in life as i am first time use such kind of toys and im fully satisfied. READ MORE

Pleasant Experience

POSTED ON 24 Jul BY Nawab (xxxxxxx@gmail.com)

It is very good; I am satisfied. IT is very pleasant experience to deal with your support team. Thanks for support . Hope soon I will get back to you with payment proof. READ MORE

Excellent Support Team

POSTED ON 21 Jul BY Adel (XXXXXXXXXXXXXXXXXX@gmail.com)

the support team was excellent, and most importantly replied quickly and provided an easier solution to my problem. Thank you for such great service. READ MORE

Satisfied with the Whole Process

POSTED ON 15 Jul BY

I am satisfied and happy about the whole process, awaiting my delivery now hope that is also done seamlessly READ MORE

Loved The Products

POSTED ON 14 Jul BY Kshitij (xxxxxxx@gmail.com)

I loved the products. Used then immediately they arrived . However this time I was lil unhappy about the ' discreet' packing which was totally unlike the last two times. There box was kinda broken as if someone had attempted to open it in a rough way. There was no black wrapping to make it discreet. Other than this the products... READ MORE

Excellent Service

POSTED ON 03 Jul BY xxxxxxxxxxxx@gmail.com

I received partial shipment of my order. I am very happy about the packing and discreetness. It fulfilled my expectation. In fact i was concerned about purchasing from you and now i got confident. I would like to buy more from your after completion of my very first order. I am Waiting for the pending 2 items and expect the same level of service. Thank... READ MORE

Very Reliable

POSTED ON 26 Jun BY Madan (xxxxxxxxxxxxxxxx@yahoo.com)

Product was very good, delivered on time, and in good shape. My every query was answered quickly, with lot of attention and care. I thank the TEAM. personally feel that there is a very urgent need to update with More realistic looking Love dolls. Imbesharam is VERY RELIABLE. READ MORE

Amazing Speed of Delivery

POSTED ON 21 Jun BY MKG (xxxxxxxxxxx@yahoo.com)

Simply amazed by the speed of delivery. will be shopping again.... thanks. READ MORE

Highly Impressive Packaging

POSTED ON 25 May BY Soniya (xxxxxxxxxxxxxxxx@gmail.com)

Packaging was highly impressive. Thanks a lot for much of assistance regarding this courier matter and others. READ MORE

Great Service After the Sale

POSTED ON 07 Apr BY Pawan (xxxxxxxxxx@gmail.com)

Thanks a million for taking undue trouble in shipping the product again. I thank you again and looking forward to picking up some of that stuff that was more of a fantasy until your mall showed up. READ MORE

Excellent Speedy Service

Super Fast & Discreet Delivery

POSTED ON 20 Mar BY Manoj (xxxxxxx@yahoo.com)

The best site to order 100% original sex toys with complete privacy! You get what you see!
Super fast & discreet delivery. I got mine within 4 days of order! Amazing range of products!
Big Thank-you to the whole team of IMbesharam!! Will definitely recommend this site to all my friends.
Keep it "UP"!! READ MORE

Excellent Service

POSTED ON 05 Mar BY Musthafa (xxxxxxxx.xxx@gmail.com)

I am quite happy to give five star rating for my experience with Imbesharam. I got excellent service during pre-order by prompt clarification of my queries, i got offered with spacial discount and free item and moreover, the shipping was at lightning speed. It reached me well before my anticipated date of delivery with 100% discrete packing. I would recommend... READ MORE

Customer Support is Very Good

POSTED ON 28 Feb BY Prithwi (xxxxxxx.xx@gmail.com)

If we talk about the support it was very good and hope will be the same in future. Only thing I would like to suggest is please keep an option for multiple suppliers so that you don't have to rely on a single supplier for out of stock products. Overall the customer service was good. Thanks, Prithwi READ MORE

Excellent Service

POSTED ON 18 Feb BY Amit

I would like to thank you for the wonderful products and excellent service. It was a simple process to make the purchase but your team made it much more simpler and understood my requirements. Appreciate it. READ MORE

Hats Off Besharam

POSTED ON 18 Feb BY Joseph

I have to say, I am impressed with Besharam. I placed my order with COD payment option on Jan 24th. I received the product today (4th February) Well packed and good quality product. Hats off Besharam. READ MORE

FREQUENTLY ASKED QUESTIONS

Order Related Questions

Is it safe/ok to shop from IMbesharam.com?

Absolutely. We are a US based International brand and have a custom logistics process in place for our customers in India and around the world. Because we understand your need for privacy, we put an extra effort to ensure that your order is packaged securely, shipped reliably, handled discreetly and delivered timely. If you prefer the package not arrive at your house or work, you can choose to have it wait for you at the closest courier company's local office. We have partnered with world class shippers Fedex,UPS,USPS,DHL and BlueDart & Aramex. Through an efficient & connected network, your package will arrive to you in a Fedex/UPS/DHL padded package. There would be no indication outside about the contents of the package. The shipping label will say as shipped by & from 'Shipping Department, Happy Birds Inc, Florida/Georgia USA' so there will be no mention of the site IMbesharam.com or the company Besharam. Rest assured your concerns are our concerns, so you can relax and shop at ease, we got your back.

Is it safe/ok to shop from Imbesharam.com? Click here for the video answer.

Can I pick up my order instead of home delivery?

Yes, you can. You can pick it up from the closest BlueDart office in your pincode should you desire to order that way. When placing the order, select 'SELF PICKUP' as the delivery preference and we will surely follow through and inform you about PICK-UP at your closest courier office. Make sure to take a valid ID to the courier office to collect the package.

This is a great option to keep the courier guy coming to your home and having your family/friends question you about the package. It happens to all of us, we have already thought of it and have a very smooth and efficient process in place.

Can I pick up my order instead of having home delivery? Click here for the video answer.

What payment options are available on IMbesharam.com?

We offer 6 convenient, popular and innovative payment options. You can shop & pay using your debit & credit cards, issued in India and outside India, Paypal and few ATM cards. You can also pay via Netbanking in India and use an offline payment method where you transfer money using the NEFT option in your bank account or by depositing cash at a local ICICI bank. Lastly for those who like to leave no record of having shopped from IMbesharam.com, you can shop anonymously by purchasing a gift card from our partner site giftcardsindia.in and using that gift code to pay for your order on our store. For customers living outside of India, we even offer Western Union and MoneyGram money transfer facility.

What payment options are available on imbesharam.com. Click here for the video answer.

Do you offer any discounts ?

As a store policy, we price our products extremely competitively so when you add up import duties and shipping charges our rates are 30-40% lesser than US online stores and most times about 10-15% lesser than the Indian online stores that sell same brand/quality products. We showcase high quality authentic products sourced right from the manufacturers/master stockists. We strive to give you better quality products, better service and truly discreet packaging & reliable shipping with door 2 door tracking and overall a better browsing and buying experience, we unfortunately cannot discount our prices or products other than what they already are. We keep running promotions now and then and we also offer you a easy way to make Rs1250 towards your next order by simply sending an email to your friends and after 5 of them have purchased on our site.

Currently we are offering FREE shipping as an incentive for first time shoppers (a Rs2000 value) and this includes all the value added services we offer for all our customers.

Why should I shop from IMbesharam.com?

Well, first use your instincts. Your eyes and your experience will tell you what we have to say. We are a million dollar business model, founded by Indian Americans and headquartered in Tampa, FL with offices & warehouse in Sacramento, CA & Atlanta, GA. We also have a satellite office in Mumbai & Delhi and we have a partner distribution center in Mumbai. We ship your orders from US to India right to your door in the most discreet manner while maintaining your privacy all through. We are partnered with FEDEX/DHL & UPS in US and BlueDart and Aramex in India to offer you reliable shipping and door 2 door tracking. We import your orders in our company's name so your personal information is not exposed or at risk. We give you 6 payment options of which 2 are innovative options to pay anonymously and pay offline, while the rest are the popular options to pay by debit & credit cards, net banking, paypal and some ATM cards. We have a well grounded and professional team to answer your questions and assist you as needed 5 days a week, for 12 hrs a day, and we around if you need us on saturdays as well. Our founders have over 30years of combined experience in fashion, garments, online commerce, tele communications and hospitality which has been instrumental in building a brand of this scale and reputation. We have a social network of over 200k fans, over 1 million hits on our youtube channel and an active and engaging social media campaign. We have over 100k unique visitors on our site every month and we constantly keep marketing in innovative online and offline media outlets. We have Google's #1 searched person for 2012 as our brand ambassador and she perfectly represents our motto of 'Be Bold, Be Real Be Besharam'. All in All, We dedicatedly strive to give you a world class browsing and shopping experience as we constantly grow and improvise and aim to be your one stop shop for all your intimate needs and a healthy adult lifestyle.

Why should I shop from Imbesharam.com? Click here for the video answer.

How will I know my privacy is always maintained?

Your privacy is the primary requirement of our business concept. Right from developing a PCI compliant and 128bit SSL secure site, to encrypting your information in the banks servers, from a multi-channel customer support to a door 2 door trackable shipping service, partnership with world class shipping companies to custom brokering and clearance in our Indian entity's name, labeling your order only after it is imported to offering options of SELF PICK and lastly ensuring the order is packaged in a white bubble pack with no Besharam branding or mention of IMbesharam.com even your card statements will say 'Happy Birds Inc' for the payment you make instead of IMbesharam.com. Every little bit counts and we have thought it over and over again before finally putting it in place by developing a custom logistics operation for our customers across the world.

We understand and realize that the products we sell are not something you will find in your neighborhood medical or departmental store, and due to the intimate and private nature of many of these products, we have in place an absolute well assembled setup in place that does not allow your information to be shared other than the company employees based in USA & India and the shipping companies Fedex/DHL & BlueDart who are delivering millions of packages daily. So rest assured, you are in good hands, you can shop at ease for these Fantastic brands!

How can I know that my privacy is always maintained? Click here for the video answer.

Why are the prices higher than other US sites?

Actually if you add up the cost of the product, custom duties and other taxes and cost of International Shipping with Fedex/DHL & BlueDart, you will find our prices are at least 30-40% lesser than any other US site.The price of the product you see on our site includes all duties & taxes that needs to be paid to the government. About 50% of the value of the product goes towards customs & import taxes, brokerage fees, distribution charges, storage fees, local taxes which may include Octroi etc depending on your local destination. There are NO sales taxes owed, since you have ordered them online from a US company Plus the good news is that currently we are also offering a FREE shipping offer for the first 10k customers. So relax and get in IMbesharam.com to place your order now

Why are the prices higher than other US sites? Click here for the video answer.

Can I order via COD (cash on delivery) ?

YES. We just launched it! Now you can shop at ease and not have to worry about any common concerns like- 1.What if I paid and my order doesn't arrive? 2.What if my debit/credit card information is at risk? 3.What if my order gets singled out at customs? No worries Anymore. Now the absolute 100% Risk Free option is to choose COD (Cash on Delivery) We are able to provide this service in partnership with BlueDart+Fedex/DHL to all pin codes serviceable by them. There is a surcharge of 10% billed by courier company which will be added to your cart total.

Note: For us to process a genuine COD order and eliminate false/improper orders, we require the convenience fees to be paid upfront for all COD orders, after which the order is shipped from the USA. Click here for detailed COD policy.

Sure you can. We offer 'SELF PICKUP' option with every order including COD. When shopping in the store, and in your cart page, choose SELF PICKUP as the option under 'Delivery Preferences'. Thats it. We will coordinate this with BlueDart and they will hold this at their office (closest to your pincode). Note this service may not be available in all pin codes, so its best to check with us once, or go to our site, scroll down all the way to bottom, find the WE SHIP section under Sunny Leone's pic and click the BlueDart icon. In the window, enter your pincode and it will tell you if we ship to your location or we dont.

What is this site about?

We are Besharam, India's first Adult Lifestyle webstore. We showcase various types of products right from High End Lingerie to Funky Male Undergarments, Sexy Jewellery to Bachelor Party Games, Condoms to Massage Oils and Lotions, Romantic Evening mood setters to Crazy wild night planning products. We also carry Feminine Care products, vaginal tightening creams, Male enhancement products, Adult toys for both Men & Women, Domination products including 50shades of Grey, hair removing creams and shavers and a variety of various other products that you will not find in your neighborhood medical or departmental store.

Elegant site, classy products and smooth shopping, we have bundled it all. We are US based and cater to shoppers from India and neighboring countries - Pakistan, Bangladesh, Dubai & SriLanka. We have custom logistics in place to ship your order discreetly arrive safely and get distributed locally by partnership of Fedex/DHL & BlueDart. We are available 12hours daily M-F and we offer 6 convenient payment options - Debit & credit Cards, COD, NetBanking, Pay offline, PayPal and Pay Anonymously. Currently we have announced a FREE International Shipping offer for the first 10k customers.

Enough of us, Tell us a bit about yourself and email us if you liked browsing or shopping on our site. We love all of your feedback!

Is it legal to shop for sex toys on imbesharam.com?

First, let us address the fact that we DO NOT sell any sex toys. What we sell is a classy collection of products that can be used by adults for pleasure & relief, either in person or with their partner. A bunch of products that we carry in the Adult category section are merely household electronics that are used by adults for performing various functions like neck massage, head massage, ear massage, feet massage, back massage and hand massage. The shape and forms of some of these products are made to serve a dual purpose and adults derive pleasure by using them in multiple applications that they like or choose to. That products is not considered a SEX TOY. It is merely a multiple application apparatus. We have carefully selected the products that actually get classified under this category.

Explanation: Under the Indian Penal Code, 1860, Section 292 prohibits the sale of obscene objects. A magazine with nude pictures of women will be considered obscene and so will a DVD which has a XXX movie in it. However a lingerie packaging which has a model who is posing the lingerie that is inside it, is not the objective product but the lingerie is and as long as the picture of the model is NOT lascivious and shows NO nudity, it is not considered obscene under the rule of law. We have researched the Indian Laws and the import & export rules and regulations for a substantial amount of time to finalize what products are eligible to be imported into India. After careful consideration of all factors, we have showcased ONLY those products in our store (in.imbesharam.com) that are fully compliant with the import-export rules in India. We take full responsibility of the products we sell, so you, the customer does not have to worry about it after having placed the order online. We export our products from US, import them ourselves in India, pay import duties & taxes and clear customs, and bring your package to your door.

Is it legal to shop for sex toys on imbesharam.com? Click here for the video answer.

How will I know if my order is placed successfully?

You will receive a confirmation email from us detailing the products you ordered, the amount you paid, and other relevant details about the order. Save this email as that is the only receipt you will get from us confirming your order and payment details.

Can I modify/cancel the order after it is placed?

If you decide to modify/cancel your order, you are advised to do it within 24 hours of placing the order or before your order is shipped from our warehouse - whichever is earlier. With time zone differences, we cannot guarantee we will be able to modify/cancel your order but we will make every effort to process that request. If we are able to modify the order, there is NO extra cost to it and we will be happy to process it as revised order. If we are able to cancel the order, please allow 5-7 working days for us to process the refund back to the original form of payment if available.

If we receive the cancellation request post the 24 hour period or after the order has shipped, we may still be able to cancel, but the refund will only come in form of Store Credit/ Gift Card.

Note: All cancellations requests made within 24 hours will attract a 10% cancellation fee. All cancellation requests made after 24 hours will attract a 25% cancellation fee. These cancellation fees will be deducted before the refunds are processed.

If your order was placed before you created an account with your email address it will not show in your account history. However if you contact us we will pull out the order details and send it to you via email.

Why was my order canceled?

Your order could have been cancelled due to multiple reasons. It could be because the order was not paid for till 7 days of receiving it, or it was a duplicate order or it was flagged by our system as fraudulent. Please Email Us immediately if you need to resubmit the same order again correcting any issues thereafter.

What is your Cancellation Policy?

If you decide to cancel your order, you are advised to do it within 24 hours of placing the order or before your order is shipped from our warehouse - whichever is earlier. With time zone differences, we cannot guarantee we will be able to cancel your order but we will make every effort to process that request. Once cancelled, please allow 5-7 working days for us to process the refund back to the original form of payment if available.

If we receive the cancellation request post the 24 hour period or after the order has shipped, we may still be able to cancel, but the refund will only come in the form of Store Credit/ Gift Card (which never expires). This request has to be determined on a case to case basis, based on what stage of the order cycle this request was received and how complicated the cancellation at that stage is.

Note: All cancellations requests made within 24 hours will attract 10% restocking fees. All cancellation requests made after 24 hours will attract 25% restocking fees. This fees will be deducted before the refunds are processed.

You can check the status of your order by going to 'My account > Order history' and then clicking the order # and then clicking the appropriate tracking button. You can also click the TRACK NOW options in the 'shipping confirmation' email you received. If you haven't received an email yet, most likely your order/package had not shipped yet. The email looks like this:

Are your products animal tested / alcohol free?

We carry a variety of products and most of them are manufactured by reputed retailers. Please look up the Description and General Information tab for the product you are interested in for more information. If not available, we would be glad to look into that for you. Just chat with us / email us and let us know which product you are interested in.

How do I know that my product is authentic/original ?

Good Question. You can check the authenticity of the product you order from us/received from us by simply contacting the manufacturer electronically and asking them to verify that for you, before you place the order. Since most of them have a UPC#/SKU# the manufacturer can easily look up in their system and let you know if these are genuine or not. Alternatively, when you receive the product, you should find the product in its OEM packaging and with identifying elements like the label/tags that only original products have. If you need to see a picture of what you will get, email us and we will click a picture and send it to you. Here are some pictures of our warehouse

Why did I receive a partial Order?

This would happen if during shopping, you selected to receive your order quicker and selected 'SHIP WHAT'S IN STOCK ', so we ship you what we have in stock. The rest of the pending order is generally fulfilled under 10-14days after that. However if you specified that you need them all together and in spite of that you received a partial order, we apologize for that mistake, Pls. do contact Team Besharam and we fix this for you immediately.

Shipping & Customs Related Questions

What is your Reshipping Policy?

Our logistic partners in India - Bluedart and Fedex have plenty of benefits and advantages and a few restrictions as well. We all strive to provide you the best service, here is a quick overview:

1.When your order clears customs and gets connected with the domestic shipper, they send you an SMS, and our team sends a courtesy SMS/phone call to all Self Pick up orders to remind them to pick up order soon it arrives.

2.After the order arrives at the courier office in the customers pincode, the courier personell generally makes a call attempt and a delivery attempt on same day.

3.On the third day, if the order is still not delivered or picked up, our team sends a courtesy SMS/phone call to remind you to pick up the order as the courier office will send it back after 5days.

However, in spite of these precautions, few orders sometime don't get picked up, or get returned back to our India warehouse due to a multiple number of unique reasons. Under these circumstances, if we have to reship the order to you, it will incur a 'Reshipping Fee' of Rs299, which is charged by the shipper to reattempt the delivery once again. This may also cause a 7-10 business days delay which may vary on the time it takes for the package to come back and then for it to get connected in the same cycle once again.

What is the FREE Shipping Promotion ?

For a limited time only (First 10k customers) we are offering FREE International Shipping from USA to your address in India.The average retail costs of International Shipping are between Rs2000-Rs3000, so this is an excellent savings to our first time customers as well as our returning customers. This also includes our extremely high standards of customer privacy which translates into Discreet packaging, door to door tracking, reliable shipping by Fedex/DHL & BlueDart, Customs clearance by us (thats what we do) and 12x6 customer support to answer all your queries and resolve all your concerns.

The logistics involved is simple and includes streamlined ordering process, coordinating vendor deliveries and consolidating multiple order packages into single larger consignment, thereby saving on shipping costs and spreading it across the multiple orders. The downside is longer delivery time, but the benefits of FREE shipping far outweighs the delay. For our customers requiring quicker delivery we offer on extremely discounted rates - International Express (7-10days) @ Rs599, Super Express (5-7days) @ Rs3000 and Lightening Express (3-5days) @ Rs4200.

So go ahead and shop while the sun shines, or shall we say 'after the sun sets' ;)

Will my order arrive in a discreet & private manner?

ANSWER: IT SURELY WILL.

We have a custom logistics process in place for our customers in India and around the world. Because we understand your need for privacy, we put an extra effort to ensure that your order is packaged securely, shipped reliably, handled discreetly and delivered timely. If you prefer the package not arrive at your house or work, you can choose to have it wait for you at the closest courier company's local office. We can make that happen when you make the appropriate selection in the shopping cart before checkout. We have partnered with world class shippers Fedex,UPS,USPS,DHL and BlueDart & Aramex. Through an efficient & connected network, your package will arrive to you in a Fedex/UPS padded package. There would be no indication outside about the contents of the package. The shipping label will say as shipped by & from 'Shipping Department, Happy Birds Inc, Florida/Georgia USA' so there will be no mention of the site IMbesharam.com or the company Besharam. Rest assured your concerns are our concerns, so you can relax and shop at ease, we got your back.

To ensure your privacy we import the consignment in our Indian entity name, so your information is NOT disclosed at time of import. We handle and take care of the complete logistics cycle, so after you have made the purchase, you can relax and plan your event, while we go to work and make sure your order is packaged securely, shipped reliably, handled discreetly and delivered timely. The price of the product you see on our site includes all duties & taxes that needs to be paid, upon import and distribution, to the Indian government. About 50% of the product price goes towards customs & import taxes, brokerage fees, distribution charges, storage fees, local taxes which may include Octroi etc depending on your local destination. There are NO sales taxes owed, since you have ordered them online from a US company.

For our customers in India, we offer a FLAT SHIPPING RATE of Rs.599/order under 2kg/5lb. For orders over Rs.10,000 shipping is FREE. For our US customers, shipping is always FREE, and for our International customers, we offer deeply discounted rates (50%+) with Fedex/DHL & UPS and a flat rate Rs999/order standard International Mail rate. These rates are one of the best you can find online and they include all charges up to your door.

Currently we are offering FREE shipping to customers in India. This is a limited time offer only.

It is a custom and a systematic set of processes established to facilitate smooth, reliable shipping structure and extremely discounted rates specifically developed for IMBesharam.com. Since we are a US company fully focussed on Indians in India and worldwide, We have developed a custom shipping, tracking, customs clearing and delivery process for our customers in India, so every order is shipped securely, handled carefully and delivered timely, all for a heavily discounted FLAT International Express Shipping RATE of Rs.599/order. Orders over Rs10,000 are shipped for FREE. The process involves our partnership with world class shippers - Fedex, UPS, USPS, DHL, BlueDart & Aramex, dedicated logistics manager, integrated website, and efficient order management and warehouse management tools and personnel.

How Long will it take to receive the order?

Normally between 10-14days. However it will depend on the shipping option selected and it will depend where you shipping to where you are ordering from. The estimates are here Normally all orders are recieved and processed within 24-48 business hours. The produts are then shipped out of our US distribution center (see how it works), to the destination country/city. For customers in India, it may take between 3-5 days for the package to arrive at Indian airport and then depending how long it takes at customs (usually 1-3days) they are delivered to our India distribution partner. The Indian partner normally takes 1-2 days to deliver in Metros and 2-5 days to non Metros. So, based on this, the Rs599/- Flat Rate International Express shipping option takes an average of 10-14 days for the package to deliver to your door.

Not after order has been processed and you have received a shipment confirmation email. However in extreme/unavoidable circumstances that you may have to change, we maybe able to assist with this if informed with 24 hours of receiving the shipment confirmation email.

Can I ship it to a country outside India?

Yes you can. Enter the physical address of the business or residence that the product needs to be delivered to. Be sure to add the city, state and country along with a valid zip code or pin code. So that we may reach you in case of emergency, ALWAYS remember to provide us with your mobile number.

How do I know if my area is serviceable or not?

Enter your pin code here. if its serviceable it will show as 'Pincode OK', If not it will show as 'Pincode is not service area'. If your pincode is not serviceable, please either select an alternate address to get the package shipped to or Look up the closest BlueDart courier office in your area and select 'SELF-PICKUP' option in your shopping cart, which means you will get the package picked up at the closest BlueDart office. If none of these options work for you, Pls. contact our Customer Care Team and we will try to assist you by involving a third carrier or look up some other options.

Can I upgrade shipping choice to Super/Lightening Express?

Sure you can. However this upgrade needs to be received and paid for within 48hrs of placing the order. If you decide to do that and had changed your mind about shipping, Please contact our customer care team within 48hours of placing the order on our site.

Who will deliver my order? How?

We have partnered with Fedex,UPS,DHL and USPS for shipping our products in US & International and with BlueDart & Aramex for shipping our products in India. The package will carried on ground and air or a combination of both and delivered by the trained personnel of these world class shipping companies.

Is the packaging discreet?

Absolutely, Your order is usually packaged in a Fedex/DHL padded envelope, with no indication or mention of the contents or the recipient (you) up until it passes and gets cleared through customs. After customs clearance, the package is labelled with your name and address as the recipient and the shipper info will be 'Happy Birds Inc, Shipping Department, GA, USA'. There would be no other mention of the contents anywhere on the package, so when you receive it, you can confidently sign for it without having to face any uncomfortable situations at home or at work.

Yes, The courier personnel will release the package to you only after getting your signatures as proof of delivery.

Will I be charged twice for shipping even its going to same address?

Delivery charges (Shipping costs) are automatically calculated per order/invoice, So if you have all the products going to one address, shop it as one order, and you will have to pay only ONE delivery charge. However If you shopped as two individual orders, still going to same address, there is individual delivery charge on each order, so Yes, you will be paying for 2x delivery charges.

Can my order be shipped urgent?

If you order needs to arrive quicker, Please select the quickest possible option during checkout which may take 3-5 days for reaching your local destination from our US distribution center. Simultaneously please contact us via email or chat after submitting the order, so we can try to expedite it as much logistically possible. However please know that the absolute quickest time is at least 4days from date of order & payment.

Can I PICK UP my order from the courier office in my area?

Yes, you can. You can pick it up from the closest BlueDart office in your pincode should you desire to order that way. When placing the order, select 'SELF PICKUP' as the delivery preference and we will surely follow through and inform you about PICK-UP at your closest courier office. Make sure to take a valid ID to the courier office to collect the package.

What happens if I am not home to SIGN for my delivery?

Unfortunately if you or somebody at your home or work is not able to sign for the package, the courier will NOT be able to hand over your package. Please contact us via email or chat and we will reschedule the delivery or guide you to pick it up from the relevant courier's office.

I received my order much later than the expected date ?

We apologize for the inconvenience this may have caused. Normally the shipment arrives on time, however on occasions, there are several external factors like inclement weather, missed flight connections, delay in clearance at customs and other local circumstances that may delay the timely arrival of your package. While it is of no fault of us or yours, we shall take responsibility for the delay. Please contact us via Email/Live chat and we will assist you with your request and resolve it your satisfaction.

What are your delivery hours? What time can I expect my order?

You can expect your delivery at the standard business hours of 9am-6pm Monday thru Friday. In some exceptional situations, the delivery may also arrive on a Saturday. Please email us if you like to have the order on hold at the local courier office so you can pick it up at your convenience.

Will I be charged customs and import charges?

No. What you see on in the store is what you pay for the order. The prices you see on our site are inclusive of customs and duty and brokerage fees (approx. 30-40%) and you will not have to pay any additional customs/duties or taxes. What you pay to us, takes care of everything. Just enjoy your favorite TV show and wait for the courier guy to ring your door bell.

Payment Related Questions

What to do If my Debit/Credit Card does not go through?

ANSWER: NO PROBLEM.

We have encountered several instances where a payment has not gone through at the checkout stage. Before we address and share the alternate payment options, we want to make sure of a few things that you have already checked-1. That your card is a DEBIT or CREDIT CARD with a VISA/MASTERCARD/AMERICAN EXPRESS logo on it.2. That your card has an expiration date and that it has NOT expired yet3. That your card has a CVV code in the back (three digits for VISA/MASTER) and 4 digits in the front for AMERICAN EXPRESS4. That you have available credit /funds in your account to make that purchase5. And lastly if you have a CARD that says INTERNATIONAL , use that FIRST. However if all above fails, you can make a payment using NETBANKING (instructions here) or by purchasing a E-Giftcard from GiftCardsIndiaand using that to pay for your order on our store. The gift cards never expire, can be re-gifted and the best part about this is that you do not leave any trace on our site and your financial transaction is happening with a normal Departmental store type Indian entity. We plan to add a network of various other payment options shortly including Suvidha and ItzCash. Sign up on our Facebook page to stay updated with these announcements.

Our site uses 128 bit SSL certification and is Level 1 PCI compliant which means your card information is encrypted & secure and never stored on our server. We host our website on Shopify which is one of North America's largest and trusted ecommerce solution for over 60,000 merchants worldwide. They use the highest level of security in the shopping a cart which is used to process millions of dollars of sales every month through their network. Here is a link to their website and security details.http://www.shopify.com/tour/shopping-carthttp://www.shopify.com/tour/ecommerce-hostingWe have partnered with one of world's largest payment processors called FIRST-DATA (America's largest merchant processor processing over $200 billion every month) for our merchant account processing which allows us to accept payment in Indian Rupees thereby you dont have to pay any conversion fees. The name you will see on your statements will say 'Happy Birds Inc'

For our customers in India, we accept all Indian banks issued credit and debit cards, including cards that say 'International' and 'Valid in India only'. The type of cards we currently accept is VISA, MASTER, AMERICAN EXPRESS & DISCOVER. We also accept PAYPAL & All DEBIT CARDS issued in India.

We have now started accepting NET BANKING payment in partnership with PayZippy. We also accept Offline payments where you can transfer funds to our account (NEFT) or deposit cash in a local ICICI bank close to you. Lastly you also have an option to pay anonymously by purchasing a giftcard at giftcardsindia.in and use the e-giftcode to pay for your order on our site.

Sure, We can. Our prices as shown on the site include custom duties and taxes, so what you see here is the 'landed price' of the product. Our heavily discounted FLATE RATE International Express shipping rate of Rs599/order is something that goes towards the final cost of the product, which not many online stores can offer or match. So if a reputable online seller is able to offer lesser price for the product, custom duties and taxes till the final destination and shipping as a WHOLE we will most definitely match that price.

What currency can i use on the website?

The store default currency is Indian Rupees. You can browse the store in any major currency of your choice. At checkout our India site allows you to pay in Indian Rupees, so that you dont get charged any transaction fees or bank fees by your Banks, and at our International store you can pay in US$. A currency exchange calculator is available for your convenience

Why has my payment been declined / an error with my payment?

Your payment could have been declined for any of these reasons:

1.The card information could be invalid (Check the information and try again)

2.The site maybe down for a few minutes (Try again momentarily)

3.The card type might not be acceptable by our US gateways (Try a different card type - VISA/MASTER/AMEX/DISCOVER or Try a Different Payment Option)

4.It shows a error message (Try another card or shop using paypal/netbanking/giftcardsindia.in)

..However If it still dont work, click here to contact us and we will walk you though and process your payment.

If I do not have a Credit / Debit card, how do I buy your products ?

No problem. We have 3 convenient options you can shop with in case you dont have a debit or credit card.

1.NetBanking - Pay with your bank account via PayZippy Gateway

2.ATM card - Pay with an ATM card using PayZippy Gateway

3.Offline Payment - Make a payment by transferring money (NEFT) in our ICICI account or by depositing cash at any local ICICI bank closest to you.

Shopping with us is 100% safe and secure. Our site is hosted on www.shopify.com which is one of USA's largest ecommerce engine provider. The site is certified PCI compliant which is an industry standard certification and also offers 128bit SSL certificate and is Level 1 compliant, the highest in internet security. All credit card data that you enter is encrypted and securely processed and stored on the bank's server.

We never see or store your private data and we test our site monthly for any flaws or viruses. We also are GeoTrust certified which is equal to Verified by Verisign. Being an International brand and a US company site security and customer privacy are the most important standards that we strive to uphold all the time.

I realized that I used the wrong card, can I change my CC Info?

Yes you can, as long as you contact us within 24 hours of placing the order, there is a chance we can swap your cards and authorize the new card before we resubmit your order for processing.

It seems like I have been charged TWICE. Please fix this.

Oh, thats not good. We apologize for this hassle. Please contact us via email and send a note of your order # and actual amount that you should have been charged as well as a limited screenshot of your statement showing the double charge. We will get on top of it and fix it right away.

I have lost my store credit / giftcard ?

No problem, just contact us with details of your original order (name/email/phone number) and we will look it up for you and email the store credit number back to you.

Will the name 'BESHARAM' reflect on my bank/card statement?

No. The name that will show on your bank/card statement for any purchases you make with us on IMbesharam.com will say 'Happy Birds Inc'. Its very easy on the ear and eye and should not cause any inconveniences. Click here to see our shipping policy

Is COD (Cash on Delivery) available?

YES. We just launched it! Now you can shop at ease and not have to worry about any common concerns like- 1.What if I paid and my order doesn't arrive? 2.What if my debit/credit card information is at risk? 3.What if my order gets singled out at customs? No worries Anymore. Now the absolute 100% Risk Free option is to choose COD (Cash on Delivery) We are able to provide this service in partnership with BlueDart+Fedex/DHL to all pin codes serviceable by them. There is a surcharge of 10% billed by courier company which will be added to your cart total.

Note: For us to process a genuine COD order and eliminate false/improper orders, we require the convenience fees to be paid upfront for all COD orders, after which the order is shipped from the USA.

Returns & Exchange Related Questions

What's your Return Policy/Exchange Policy?

We offer a 100% satisfaction guarantee and a 30 day Return Policy on all the products purchased from our site. The 30 days begin from the date you receive your order. Depending on the product being returned, you can choose to get refund* back in the same form you made the payment or choose a store credit/gift card that NEVER expires. Due to the nature of the products and hygiene reasons, this policy is conditional to the following terms. If the return is due to size issue or fitting concern, we would gladly exchange (one time only) the product at NO COST to you. We do a quality inspection of most electronic and non electronic products to ensure they arrive to you in as advertised and brand new condition, thus eliminating any chances/possibilities of shipping faulty products. While our endeavor is to provide real Customer Care, for returns that arise at no fault of ours (incorrect order or damaged product) we do have to bill the cost of return shipping to the US. Refund is offered on products that meet all the criteria for returns policy and account for any applicable return shipping fees. Please click here to see the detailed return policy.

What Can I Return/Exchange?

Generally speaking you can return everything you purchased from us as long as its not opened, nor used, nor tampered with, under 30 days of receipt of the products. If you open the product then its not in a resellable condition and depending on the product like Lingerie, adult toys, lubricants etc, there are different options available to return them and most of them are at the discretion of Customer Care and depend on each individual circumstance. For a detailed read, please view our Return Policy

How do I Return/Exchange products?

If the return meets one of the four guidelines above, please gather the product/s you would like to return/exchange and click a close-up picture of it (using a 3MP or better phone camera), which clearly shows the condition of the product, its packaging and any associated booklets or tags intact. Next click the ‘Request Return’ button at the end of Returns Policy section, fill the form with information of your original order, upload the pictures you clicked, select the reason for return and choose the relevant refund/exchange option. Submit the form with any special remarks or instructions you may have for our Returns Department. Allow 48 hours to approve the return request and email you a RMA# (Return Merchant Authorization number). After you have received the RMA#, please use the envelope provided inside your original order to carefully pack the return items, fill the Return Checklist (also provided in the original order) with the RMA# and insert these inside the envelope and securely seal it. Within 1-2 business days we will get the return package picked up. However if your pincode is not serviceable by our courier partners we will ask you to use the label attached to the Return Checklist and mail it to us at our India Distribution Center. Once we have received the return package and inspected it, we shall initiate the refund/exchange process and communicate with you via email with the status of your return request and follow through till you get the replacement or till your refund is processed. For a visual representation, Click here

How to speed up Returns process ?

if you send us what we need in the first go, or as quick as you can, that will help speed up the return process time.At the time of filling the form for returns, pls. use your smartphone to click picture of the product in the exact shape you plan to return it. Include a picture of the front, back, side and inside (if applicable). Upload these pics to the return request form and submit it.The pictures that you send will help us identify your returns quicker and aid in a speedy process.

Can I return products I am not fully satisfied with?

At Besharam, while we are bold and daring in what we do, we stand behind our products, our service and you, our customer. If, for any reason, you are not 100% satisfied with your order, we will gladly take it back and issue you a store credit for full value (less shipping costs to get it back to US). You just have to make sure the package is not opened or tampered with and the products have not been used.

How long will the entire returns process take?

It takes about 2-3 days for the package to get to us in our India distribution center. Allow us two week after that to inspect the order, process your return and get a replacement in. So give us about 3 weeks from date of pickup to completely process your return/exchange. You will get a final email with confirmation of return/replacement, refund/store credit details and any other related instructions. Please click here to read details about the timeline

Do I get charged for returning products?

No, if the return is in compliance with our 30day return policy. Read the policy in detail here If the product you are returning is under the first 30days, is unopened & unused, you get back what you paid for the product less shipping costs of Rs599/- to get it back to our US warehouse. If you are returning to exchange lingerie as allowed by the policy, we waive the shipping costs as a one time benefit, to allow you a peace of mind in ordering lingerie from our store.

How will I be refunded for the return?

Depending on the type of return request your options are: getting a store credit (which never expires) and you can gift that to your friends and family too or getting a refund back to the original method of payment. Read our return Policy for further details

Do you provide a pick up from home/work for returns?

Yes, We do. Just like we delivered the original order to you, upon confirmation of a return request and issuance of an RMA# (Return Merchant Authorization Number) we schedule a pickup from the same address to pick up your approved return merchandise. See return policy for details

How long will it take for the refund to be recieved ?

It takes between 10-14 days for the return merchandise to be received and the return process to complete and another few days for the returns department to process the refund. So approximately your refund is processed in about 18-21 days and your refund should show up in your bank within a couple days after that depending on your banks crediting policies.

I was supposed to receive my refund by now but I haven't ?

If for any reasons its been over 3 weeks and you haven't received your refund yet, Please contact us via Email/Live chat and a member of our Customer Care team will look into this immediately and take care of it the same day.

I received a damaged product / wrong item, What to do?

Technically that should not have happened, however If it did, we would like to first apologize for the inconvenience. We do a quality inspection of most electronic and non electronic products to ensure they arrive to you in new & fully functional condition, thus eliminating any chances/possibilities of shipping faulty products. However if you have received a faulty/damaged product, please inform us under 72 hours of receipt and we will make arrangements to get it picked up and either offer you a free replacement or If you prefer we can get you a store credit which will have 10% additional bonus to partially compensate for the inconvenience you had.

Do you allow exchanges?

Yes Of course, we do! Have you ordered a size too small or too big? No problem! We will replace it for you for FREE for the first time as a additional incentive to buy from imbesharam.com. However if the exchange is for a non-sizing related issue, it will not be a FREE replacement and it will go by the return guidelines shown here

I have been refunded for my items but not my delivery charge?

Delivery/Shipping charges are paid to the shipping carrier and are Non-Refundable as they did their job of delivering the merchandise. So if you requested a return for any reason other than a incorrect item/defective item delivery, we are unable to compensate for the shipping. It the item is defective or incorrect, which is a fault of ours, we shall take responsibility and gladly refund (if thats what you choose) the cost of the product as well as shipping.

I have been refunded the incorrect amount ?

We apologize if we made a mistake on that, Pls. contact us via Email/LIVECHAT, we will look into that right away and get you this resolved ASAP.

Why cant I return If I opened the package?

If you open the package/seal many of the cateogaries primarily any clothing or products that comes in contact with the intimate/private parts of a human is considered un-usable and un-sellable again due to hygiene and security reasons. So all lingerie, underwear, shapewear, legwear, adult toys etc are non-returnable. We also are unable to accept books,games and dvd's back due to the nature of the product. Costumes are un-returnable after they have been opened/used. Please read our detailed return policy for more info

Do you have any exchange / money back guarantee or period?

Yes, we have a 30days exchange/money back policy. Please read our return policy for further details. If we shipped you an incorrect order or your order was damaged during shipping or arrived defective, we take full responsibility for it. We will fix it to your satisfaction and if you decide not to keep it, you are entitled to get your money back provided you informed us within 12hours of you accepting the delivery.

I have been refunded when i requested an exchange ?

Oops..our bad, Unless in an unlikely event we couldn't find a replacement for that product, we have gone ahead and refunded it, so you can make a fresh purchase for something we will have in stock. If that resolves your concern, just shop again with us, if it doesn't please contact us via Email/LIVECHAT and we shall address it to your satisfaction.

General Questions

How can I cancel my order?

If you decide to cancel your order, you are advised to do it within 24 hours of placing the order or before your order is shipped from our warehouse - whichever is earlier. With time zone differences, we cannot guarantee we will be able to cancel your order but we will make every effort to process that request. Once cancelled, please allow 5-7 working days for us to process the refund back to the original form of payment if available.

If we receive the cancellation request post the 24 hour period or after the order has shipped, we may still be able to cancel, but the refund will only come in form of Store Credit/ Gift Card. This request has to be determined on a case to case basis, based on what stage of the order cycle this request was received and how complicated it is to cancel at that stage.

Note: All cancellations requests made within 24 hours will attract a 10% cancellation fee. All cancellation requests made after 24 hours will attract a 25% cancellation fee. These cancellation fees will be deducted before the refunds are processed.

Products that are for external use have no side effects. However you have to be careful not to use it on exposed wounds or rashes or any skin infections. The energy supplements do carry certain harmless nutrients and chemicals which are OK for a normal and healthy human to consume for a purpose. However if you have any heart condition or high blood pressure, its best not to use it until you have consulted with your doctor. At all times, you have to execs discretion in consuming anything that is sold in medical and health stores, the same applies to the supplements sold in our store.

Are there any side effects in using the products? Click here for the video answer.

Is Sunny Leone available?

Sunny is the face of brand Besharam, but she is not involved in the day to day operations of the site or our company. But if you like to see more pictures and videos of Sunny, you should checkout our Facebook and youtube channels where we have a huge collection of hot and exciting pictures and videos of Sunny Leone.

Thats an easy one. You can make Rs1250 just by sending an email to all your friends and asking them to checkout our store. if 5 of them will shop, you will make Rs1250 straight to use on your next order at IMbesharam.com. You can also choose to write a review for a product you purchased or wish to purchase, every review pays Rs100 and you can write a max of 10 reviews thereby making another Rs1000. The details of this contest are on our Facebook page. Lastly if you have shopped with us and are willing to give us a video feedback, we will pay Rs500 for the feedback. We will be able to mask your identity and blur the image so that your privacy stays intact at all times. You can give one video review every 6months. So if you sum up all of this, you can easily make close to Rs3000 in under 2 hours time and a little enthusiasm. All the best, see you soon my fellow Besharam!

How do I make extra cash to shop on imbesharam.com? Click here for the video answer.

How do I shop at your online store?

Very Easy. Get on a laptop or a tablet or a desktop or a smartphone that has internet connection. Pull up www.imbesharam.com in any of the browsers (Chrome works best, next is Safari & Firefox). Once you land at our site, feel free to click the links and browse around. When you decide on a product you like to purchase, Click 'ADD TO CART' button. After you have added all what you want to your cart, proceed to the cart by clicking the top right cart icon. Once in the cart, you get to review what you intend to purchase today. If all looks good, select your shipping and delivery preferences and then click 'SECURE CHECKOUT'. At this stage you will get to enter your billing and shipping address and also get a chance to setup your account. Click 'NEXT' to go to the last stage of order submission. In this stage, add any discount codes if you have, select your shipping method and then select a payment method. Enter your payment information and Click 'CONFIRM MY ORDER'. At this point the website confirms your order and charges you for the value of the cart. You are all set. Thank you for shopping at IMbesharam.com.

How do i view my cart?

Look for the cart icon on the top right side of the website. Its has a shopping card graphic and says 'CART'. Click that icon or text and you will be directed to the shopping cart page and there you will be able to view all the products that you have selected including the price, quantity and product details. You will also have the option to make any changes on the order before submitting it.

Can I add a gift message?

Absolutely. We would be more than happy to add gift messages.

Click this link to choose the gift messaging option. Here you will also get to choose gift wrapping options.

Add the suitable option and add it to your cart. At this point you will also get an option to type in your message.

Do I need to register for an account to shop online?

No, actually you don't need to register to shop online. You can shop as a guest and checkout as a guest without having to register. However you get many benefits for creating your account with us, like tracking your orders as soon as they leave our warehouse, get a first look at new products, opportunities to participate in online & offline promotions and access your order history anytime and shop quicker the next time around.

Do you have a retail shop/location ?

At this point, we do not have retail locations as we are conceptualized to be exclusively an online specialty store. The obvious reason we are heavily invested online is because you will prefer to shop for intimate products like the ones sold on IMBesharam.com in the comfort and privacy of your bedroom or private place vs in public at a retail or departmental store. Maybe in the future you might see our stores out there. Sign up on our VIP list to stay updated when any such news comes.

Do we have any retails shops/locations? Click here for the video answer.

How do I log into my account?

After you have initially registered for an account with us OR setup an account already, you can always log back in with your username and password and look into your account. Select 'Sign In' or 'My Account' in the top right of the website and enter the your username and password. If you forgot your password, click 'Forgot password' and an email will be sent to you to set up a new password.

I've forgotten my login details / password

No problem. Go to the 'Sign in' page by clicking the 'My account' button on the top right side of the website. Once in Sign in page, just click the 'Forgot your password?' link and enter your email address you had used to setup your account. An email is sent to you automatically with instructions how to reset your password.

How do I signup for the VIP List / Newsletter?

Click here to go to the homepage of IMbesharam.com. Look for a pink ribbon just below the main banner on the homepage. It says 'Want the scoop first'. Enter your name and email address right there and click 'YES'. Thats it. Now you are signed up for our VIP list.

How do I unsubscribe from the VIP List / Newsletter?

Please click unsubscribe at the bottom of the newsletter. That will automatically unsubscribe you.

Is VAT included for a non Indian customer?

YES, If you are shopping at India Site (in.imbesharam.com), VAT and all other local and import taxes are included in the price of the product. One shop takes care of all stops. That means you do not have to pay anything on top of what you see for the products. All you have to worry about is shipping, which again if you choose FREE shipping, then you dont even have to worry about that.

The International site (us.imbesharam.com) prices are exclusive of taxes, so if you are shopping at our International site and you are a US resident in GA or FL, you will have to pay the sales tax which is 7%

How do i apply my promotional code/redeem a coupon?

In the stage two of the checkout page, enter your alpha-numerical promotion code where it says 'Enter your gift card #/Promotion code', and click 'Submit'. The cart automatically applies the promotion/discount and recalculates the new subtotal. After that you can continue with the balance of the payment and submit the order.

Will my family/neighbors know whats inside the package?

No way. We understand the need for your absolute privacy and hence we run a very tight ship when it comes to logistics and shipping. Your order is packaged very securely in a white bubble wrap envelope and sealed before it leaves the warehouse. There is no description or indication of the product inside and you cant feel the product either as its a padded envelope. The shipping label will show 'Happy Birds Inc, Shipping Department, GA, USA' as the shippers address. When the courier guy arrives, he delivers this as naturally as any other package from any online store in India. However if you feel more comfortable to pick up your package yourself from the courier's local office, just select appropriate 'SELF PICKUP' option in the shopping cart and we will follow these instructions. This should take away any sweat you broke and let you shop at ease.

Will my family or neighbors know whats inside my package? Click here for the video answer.

I forgot to add a promotional code to my order?

No problem. Please contact Team Besharam within 24 hours of placing the order. If it has not been already processed we can gladly take the code and apply it at our end and refund you the value of the discount/promotion.

My promotion code/gift card doesn’t work?

Please check the terms and conditions of the promotional offer and its validity period. If your order is eligible and is still not working please contact Team Besharam via Email/LIVECHAT, we shall look into this and fix it for you.

If an item is out of stock online, how do I order it?

In cases that we are sold out of any item that you wish to purchase, please EMAIL us along with a link of that product page. We will ruffle some feathers at our end and try to look up options of ordering it through various vendor partners network. Most of the times, we shall be able to procure this and reactivate the ordering option so you can place the order then.

We have a Mobile version as well as a Tablet version of our site coming out shortly. Meanwhile browse our Desktop version on your smartphones and tablets. Its optimized to work on both versions. Shop to your hearts and minds content anytime and anywhere you desire. Enjoy!

How old do I have to be to shop here?

You have to be above 18years of age, of sound mind and not be violating any laws or restrictions in your country/state/territory to shop at IMbesharam.com

As your existing customer do I get better discounts / offers?

Absolutely, We constantly have offers for our existing customers. At this moment we are running a referral program wherein you can make Rs1250 by referring our site to your friends and coworkers. Click here to send quick emails to 5 friends and thats all you have to do.

Also keep an eye in your inbox, good news could pop in just the time you need it.

What language options do you offer currently?

Currently we offer English (US) as the language of the website, however Team Besharam is fluent with English and several other major Indian languages.

What warranty is available on the products in your store?

Most of the electronic/battery operated products come with the standard manufacturers warranty, about a year from date of purchase. There are other speciality products whose warranty information can be obtained by contacting the manufacturer directly. If you have a question about any particular product, please email us and we can find it out for you from the manufacturer.

How are your products different from similar online stores?

We have worked hard to bring to you a better store, larger collection, quality products, real Customer Care, deeply discounted International FREE & Express shipping & dedicated logistics. We also have a very strong online presence with an active social network of over 190k fans and existing customers. Along with our celebrity endorsement of Sunny Leone -Google's #1 searched person of 2012, we also have in place superior business practices, efficient supply chain management and experienced and proficient team that allows us to position ourselves as India's #1 Adult Lifestyle webstore.

We welcome your feedback and would like to learn and improve so we can retain that position for a long time to come.

CONTACT INFORMATION

WHAT WOULD YOU LIKE TO RETURN/EXCHANGE?

YOU CAN ONLY SUBMIT 5 ITEMS AT A TIME, IF YOU NEED TO RETURN MORE, USE A SECOND FORM

APPROXIMATE TIMELINES

DAY 1

You initiate the return request on imbesharam.com/returns after having read the return policy and guidelines. While you wait for the RMA#, fill the return checklist and have your package ready.

DAY 3-5

Upon receipt of the return request, visual inspection of products and conformation to return policy, we email you the RMA# and schedule for the return package to be picked up by our courier partners.

DAY 10-14

After clearing customs the package arrives at our US center, goes through a physical inspection and gets sent back to the supplier. Returns Dept processes the refund / ships your replacement.

DAY 21-25

By now you should have received the replacement in courier / refund back to your card, depending on the type of return option selected. At this stage we consider the return process completed.

ANY NOTES FOR RETURNS DEPT?

SHIPPING & DELIVERY PREFERENCES FOR EXCHANGES

DOOR DELIVERYdelivery to home or office

SELF PICK UPpick up from courier’s office

SHIP AS IT ARRIVESquicker, multiple shipments

SHIP ALL TOGETHERslower, single shipment

I have read and understand the return policy. If the return request submitted does not comply to company's return policy and T&C's, I understand that my merchandise will be sent back to me at my own expense.

Amazing website

This is an amazing website wheir we find some of international brands for us. You also deliver my order on time and i find it very good. And the product which i order and we use is very good. I really appreciate this. Thanks

Excellent packing

EXCELLENT , GREAT!

EXCELLENT , GREAT , only one problem , it took me three days to find a genuine site , you BESHARAM people ,,and only THREE minutes to place my order .. lowest price and my personal choice ,, thanks ,, please make your site available first glancethanks and expect more orders from me ,I hope quality will be great

Keep it up

Perfect website for purchasing Toys in India

Just Loved shopping from this website... after a long search for Toys in India online... I came across this website and I appreciate the service and replies. I also appreciate the delivery was on and before time and properly packed. This is just perfect website for purchasing Toys in India... go ahead and purchase it....

Awesome site!

First class service

Great Site

I wanted to take a moment to thank you for offering this great site. Very timely updates on the order & friendly customer support team (Julia/Sonia). In this day and age it’s difficult to find people who genuinely care about real customer service.

Completely positive experience!

I recently purchased ten items from IMbesharam. This is feedback for that order.

First off, I want to talk about the amazing UI of the site itself. I've been to other sites that have adult accessories, and I'm sure some of those sites are your direct competitors. But none of them comes close to your site, ether in terms of UI/UX or in terms of the products on offer. It's an amazing looking site - very intuitive and easy to browse.

All the products are first class, and the product descriptions are great too. Usually eCommerce stores will have several products with tiresome, generic descriptions. All the products on IMbesharam, however, have great descriptions and are very helpful to read.

As for the customer service, it is second to none. Maybe even better than some of the bigger sites - Amazon, eBay etc. Very intelligent (a rarity in customer service these days) and helpful staff, willing to answer every last question. Props to Sumit, Manish and the entire team for patiently answering all my queries - I've bought from IMbesharam before, but this time I kept calling to ensure my order was going to be delivered on time, and they were very helpful each time I called or submitted a call-me-back request. Five stars on the responses! These people made it a pleasure doing business with IMbesharam.

And of course, the packaging itself. Amazing packaging, very carefully and thoughtfully done. As always, there was no way anyone could have seen or guessed what was inside, and it was wrapped in such a way that there was no chance of the products breaking or getting damaged in any way. You had also thrown in a couple of extras - lime lube and a pair of UV-resistant sunglasses. Nice touch! That was really nice to see.

All in all, it was a completely positive experience thanks to the very professional set of staff u havey, and I was glad to see how smoothly it went. You can confidently assume that I'm going to be a regular and loyal customer, as long as things are as smooth as they are now. It's no wonder that IMbesharam is the best site in India for this business - you simply have the best people on your side.

Great Overall Shopping Experience!

I always love talking to anyone from here, and doing business with ImBesharam, because everyone is courteous and helpful, the site has a great UI, and it's just a great overall shopping experience. Five stars!

I am highly impressed by the service

People now are more comfortable, confident and reassured, ordering these product from your portal.

What I like about 'IMbesharam' is, it makes it easy to get the products you always desired to have but don't know where to get!, Majority of the people ,in India at least find it awkward to ask and buy these products. People now are more comfortable, confident and reassured, ordering these product from your portal.

Sunny Leone your brand ambassador is a perfect choice. I believe she is the one who should get full credit for people having a positive perspective/outlook for this type of adult entertainment! People are comfortable with the feeling that its OK to discuss and buy these products.

Thank you imbesharam.com team for your good effort.

Received my order today via delhivery... Thank you imbesharam.com team for your good effort. Will surely do future business with you guys for much larger value. Stay positive and best wishes to all the staff (India+abroad).

Very Discreet and Carefully Packaging

Hello!! Thanks a lot!! You guys have done wonderful job.. I got the products in time.. Very discreet and carefully packaging.. I am totally happy with the products... Thank you so much for your great service.. All the best.. Keep working like this...

"Your site is amazing.."

Yaaay ! I finally received them. Thank you so much team. The quality of the product is too good. I loved it and I really appreciate how your team solved my problem quickly. I must say great work. Your site is amazing and I will for sure recommend it to others. I am totally satisfied with your service. ✌Thumbs Up. Thanks

Very Happy and Satisfied

Firstly,my order got delivered in my city on Sept 9 and I took its delivery on Sept 10.Thank you for delivering the product on time as promised.I have started using the product and am absolutely happy with its usage.Honestly,I am very happy and satisfied by the service of your team and I promise that in future,whenever either me or my friends wants to purchase Adult Lifestyle product then we will definitely buy it from imbesharam.com.

Keep Up The Good Work

Thank you for your efficiency in processing the order and for your prompt replies to my emails. I will certainly recommend to anyone who is looking for the products you sell. Many Thanks and please keep up the good work

Really Satisfied

Thanks for your help. I got how to use my product and i use the product i really satisfied and fully enjoyed by the product the best product i had in life as i am first time use such kind of toys and im fully satisfied.

Satisfied with the Whole Process

Loved The Products

I loved the products. Used then immediately they arrived . However this time I was lil unhappy about the ' discreet' packing which was totally unlike the last two times. There box was kinda broken as if someone had attempted to open it in a rough way. There was no black wrapping to make it discreet. Other than this the products are awesome. And equally or more awesome is your support and after sales.

Excellent Service

I received partial shipment of my order. I am very happy about the packing and discreetness. It fulfilled my expectation. In fact i was concerned about purchasing from you and now i got confident. I would like to buy more from your after completion of my very first order. I am Waiting for the pending 2 items and expect the same level of service. Thank you very much for your excellent service.

Good Site

Very Reliable

Product was very good, delivered on time, and in good shape. My every query was answered quickly, with lot of attention and care. I thank the TEAM. personally feel that there is a very urgent need to update with More realistic looking Love dolls. Imbesharam is VERY RELIABLE.

Excellent Service

I am quite happy to give five star rating for my experience with Imbesharam. I got excellent service during pre-order by prompt clarification of my queries, i got offered with spacial discount and free item and moreover, the shipping was at lightning speed. It reached me well before my anticipated date of delivery with 100% discrete packing. I would recommend this site to anyone who is looking for buying adult products. I was quite upset by bitter experience with many other similar stores but Imbershram totally standout from the crowd with excellent products and cutting edge services. Thank you team Imbeshram...

Customer Support is Very Good

If we talk about the support it was very good and hope will be the same in future. Only thing I would like to suggest is please keep an option for multiple suppliers so that you don't have to rely on a single supplier for out of stock products. Overall the customer service was good. Thanks, Prithwi

Quality Website

I want to wholeheartedly appreciate your website for providing quality products to indian users at reasonable prices and having a wide assortment of products in ur selection. This is the only quality website for indian customer and im happy to purchase from imbesharam. Also i want to stress that delivery is lightning fast and very satisfactory since products come without any kind of labels to suggest what is inside and anyone can order it without worrying about the packaging. Im a happy customer of imbesharam and hope u guys keep up the standards and quality of this venture and wishing you all the very best and great success in indian market. Thank you imbesharam :)

Excellent Service

I would like to thank you for the wonderful products and excellent service. It was a simple process to make the purchase but your team made it much more simpler and understood my requirements. Appreciate it.