Infobox

Support information

No program can be developed completely without error. For this reason, you we offer this support-site (FAQ) for installation, support, operation and errors. In order to simplify the search we have divided the FAQs into
topics and sorted by importance. If you can not find a solution here, please use our
» Support form!

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2. Disable / Enable modules
Open the settings dialog and go to the page "Explorer Plugins". Disable first the plugins about the icon with the traffic light man. After that you can activate the plugin again.

3. Registration of the plugin-DLL
First, start the command line input with admin rights (Start -> Run -> cmd.exe). Then change into the abylon program directory (with command "cd"). Last enter the command "regsvr32 [plugin-DLL]".
As plugin-DLL, enter the following files:

4. Check that all registry entries are available
Open the Registry Editor (Start -> Run -> regedit.exe) and check that the following 10 items are available. Only if all values are present and free from defects, the menu in File Explorer appears.

FAQ: Password (SYMM-System)

The password scrambler must be disabled in any case, if a password or SecureID about copying and pasting (copy & paste) are inserted in the password field. Otherwise, the program does not recognize a keyboard input and the password field is empty so to speak.

The SecureID is a so-called emergency password . This can alternatively be entered for encryption, if the smart card or USB flash drive defect or loss.
The determination of the SecureID occurs during the encryption on the page 'Key Management->SYMM-System' .
The SecureID for each encrypted object ( abylon KEYSAFE abylon CRYPTDRIVE, abylon BASIC, abylon SHAREDDRIVE) are identical and builds up as follows: p>

NOTE
- As of version 8.3, both uppercase and lowercase characters can be entered. In older versions, the input is case-sensitive.
- To enter the PasswortScrambler should be disabled!
- The SecureID should be kept in a safe place!
- The SecureIDs are different for encryption and Windows logon.

A "brute force" means trying all possible character combinations of passwords. For example, the process begins with 00000001 and then goes with 00000002, 00000003, 00000004 ... further. A password that has only 4 digits and only numbers can be easily "cracked" within a few seconds. A good password should consist of at least 12 characters with lowercase letters, uppercase letters, numbers and special characters. In addition, no words from dictionaries, names or relevant password databases should be used. Who considers these rules can be sure that an economic decryption of the protected data in the foreseeable future is not possible.

It is unfortunately / fortunately not possible without the corresponding password to open protected data. That is, the software of abylonsoft does not provide any "backdoor" or a so-called "master key". So if you have lost your password, you are denied to access the stored data.

You should remember the used passwords well and possibly write in a secret location. But this should not be on the hard disk or near the computer. Alternatively, offer so-called password manager (such as abylon KEYSAFE) the possibility to deposit the various passwords in a secure database. In this case, you only need to remember one password.

If you can't remember such a password, so you can use a trick. Although the password is then not as safe as the previous one, but still a lot safer as "Otto" or "Smith". And so it works. Think of a long sentence from which you can easily remember, such as: "I live 134b in London-City. My phone number is 123-456789."
I live 134b in London-City. My phone number is 123-456789."
Now you can take advantage of this set just the first few letters / characters. In this case would it be? "Il1biL-c.Mpni1-4". But you should make sure that at least a few numbers and special characters are present in the set. You must also pay attention to upper and lower case letters. P>

To create a really secure password, you should use the built-in password generator. You can find it in the abylon KEYSAFE.

FAQ: Common

Tray icons are small button, which are displayed in the taskbar at the bottom, right of the clock.
Over these icons information are displayed and functions can be called. Windows deactivate the tray icons of programs by default, so they are not displayed. This description shows how the settings of individual or all icons can be specified.NOTE The description is general. Depending on the program you need to select the appropriate tray icon. You can find it in the help or FAQ's.

How do I open the settings for the tray icons?

The left of the clock you will find a small white arrow pointing up. After clicking, a window opens with another tray icons.

About "Customize" you can specify the behavior of tray icons. This will open the "Notification Area Icons" window.NOTE Below you will find alternative ways to open this window.

In the settings window for notification area icons the behavior of each individual tray icon can be set.
Search for the appropriate icon and select the option "Show icon and notifications". Afterwards you find the tray icon at any time to the left of the clock on the taskbar.
Alternatively, you can also enable the option "Always show all icons and notifications on the taskbar". In this case, also the future programs tray icons are displayed directly on the taskbar.

Alternative 2 to open the Notification Area Icons Settings

Move on to the mouse on a free spot on the taskbar and click the right mouse button. In the menu select the "Properties" command. On the "Taskbar" page, press the button "Customize". Thus open the dialog for adjusting the notification area icons.

Alternative 3 to open the Notification Area Icons Settings

As another option, you can open the "Control Panel" about the "Start menu". Select on top right "Large icons" or "Small Size" as display. Now, you can open the settings about the icon "Notification Area Icons".

Because of errors in the operating system or other software, as well as the diversity of used hardware apparently errors and / or irregularities in the software of abylonsoft need not necessarily be justified in this software.
That is, the interaction between our software and software / hardware from other manufacturers are so complex that they can not be considered in all cases of us. Often errors / defects occur in other software (eg the operating system), which are effective only in combination with our software.
These errors usually show up in a general protection fault or a system crash. For these reasons, We review our software before publishing a very extensive test to reduce the problems and errors to a minimum.

However, if you become aware of a direct error in our software, we will fix it as soon as possible. Enable us to analyze the problem or error, you should tell us all the details:

CHM files are so-called HTML Help files, that are displayed in a specific program. For Windows 2000 and Windows XP, the corresponding program is already included with the operating system. For older operating systems may be the appropriate viewer (viewer) must be installed separately (download from Microsoft >> hhupd.exe).

Other reasons for this error:

The help file (*. chm) NOT located in the program directory.

The program was installed on a mapped network drive. In this case the viewer display the message "Action canceled". (This is a new security directive from Microsoft and occurs after the security update MS05-26 or MS04-23 on>> Weitere Infos bei Microsoft)

Remedy Case 1: Reinstall the program!

Remedy Case 2: To relax the security restrictions so that the help files are displayed in the intranet (network), proceed as follows:

Request for support

Question: How do I get the Cleanup Free Space Shedder Function to work properly?

Clean up Free Space Function does not work - Leaves Files in Place - Occurs both with Shredder 15.60.1 and Enterprise 15.60.04.1. This is easily confirmed by Scan Drive.
My older version Enterprise 11 works perfectly.
However, Enterprise 11 does not work with Enterprise 15. I would like to receive an older version Shredder 11, if compatible with Enterprise 15, so I can use that function, and also have the other advantages of Enterprise 15. Please advise when a fix for this problem will be available.

Response:Hello Thomas,
Thank you for your request. Could you describe exactly what is not working at the shredder. Then we would test this with us and could offer for the next version a workaround.

Alternatively, you can also use the older versions of our software (if you have the appropriate registration information).