Most orders are processed within one to two business days. Once your order ships from us, average delivery time for the standard, domestic ground shipping option is 1 - 2 weeks.

If available for your ordered items and selected, your level of U.S. expedited service will determine delivery timeframes. Once your order has shipped, 3-day service means the service takes three business days to arrive; 2-day service takes two business days, and Next Day delivery means the package will arrive on the next business day after we ship it.

3-day, 2-day, and Next Day delivery are not available to Alaska, Hawaii, or U.S. territories, nor to P.O. boxes or APO boxes.

No Saturday or Sunday deliveries are available. U.S. national holidays are not delivery dates. Express packages will be shipped by UPS. Some rural addresses are not offered expedited service. Please make sure that the ship-to address on your order is correct. Manual address corrections due to errors or P.O. Box numbers will delay your package significantly and/or result in additional shipping charges.

For international orders, packages typically arrive within 2 to 4 weeks of shipping date, depending on Customs handling.

At this time, we do not have online tracking capabilities. We hope to add this
functionality in the near future. If your delivery is overdue based on the
schedule above, please contact customer service at
customerservice@greatergood.com
or by phone at 1-888-355-4321 Monday through Friday 8 AM to 6 PM ET

We are unable to change, cancel, or add to orders once they are processed and authorized by the credit card company. Some of our items come from third-party vendors, and much of the process is automated, so there is little we can do once the order is submitted.

We are not able to effect changes to an order once it has been processed and authorized. If the order is coming to the billing address, it would need to be forwarded from that address. If the delivery address is incorrect, we can update the address on file and have the order re-sent once the package is returned to our shipping center. We encourage every shopper to double-check all
information before submitting the order.

More often than not, this error occurs from incorrectly entered billing information. Please make sure the information your provide matches with that on file with your credit card's financial institution. Please contact customer service at customerservice@greatergood.com or by phone at 1-888-355-4321 Monday through Friday 8 AM to 6 PM ET for further information.

We are not able to update e-mail subscriptions manually. Please subscribe your new e-mail address as you did the previous address. This is for your privacy and protection. Your old e-mail address will be automatically removed once an e-mail reminder or newsletter "bounces", or you may unsubscribe using the link at the bottom of any e-mail you receive from us.

We ship to all U.S. locations (including AK, HI, and APO/FPO destinations). We also offer international shipping on most products - look for "International Shipping Available" on the product page. We ship to many but not all countries. When entering your ship-to address during checkout, select a country from the drop-down list. For our customers in the U.S. Territories, please select "U.S." as the country and your territory abbreviation from the state drop-down list.

The cost to ship to internationally is determined by our website at the time of purchase. You will be given your shipping totals before you are required to complete your order. Any applicable taxes or duties are not included. We would like to provide possible import and duty cost, but as these cost differ from location to location, and are constantly changing, we are not able to. All costs quoted in U.S. dollars.

Products that are out of stock are typically available again within 3-5 weeks of selling
out. We suggest checking back periodically on the site to find the product. At this time, we do not have a way to process back orders for products that are sold out.

Additional charges (sales tax and duties, for example) may apply on some orders to some countries. These charges are determined by the import and customs regulations of the destination country. Consequently, these charges will not be included in your total at checkout.

We require this information since it is becoming a standard for security purposes. This additional card code is a security measure added to the credit card specifically to ensure that the person making the order has the actual card in his or her possession.

For large quantities of the same item we may be able to offer an additional discount.
Please contact us at either customerservice@greatergood.com, or at 1-888-355-4321 between 8 AM and 6 PM ET Monday through Friday.

We accept VISA, MasterCard, Discover, and American Express credit cards, as well as bank debit cards that can process charges without a PIN number. We offer PayPal as well. Mail orders may be submitted using any of the payment methods noted above, as well as personal check or money order payable in U.S. dollars.

CharityUSA may provide your personal information to third parties that provide services to help us with our business activities such as shipping your order or a payment processor to bill you for goods and services. These third party service providers do not retain, share, store, or otherwise use your personal information for any other purpose other than to provide services to us, and are prohibited from marketing to you.

We reserve the right to disclose your personal information as required by law, such as to comply with a subpoena or similar legal process, and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website. If CharityUSA is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our sites of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

To contact our customer service department by phone from within the U.S. and Canada, you may call us toll-free at 1-888-355-4321. To contact us from outside the U.S. and Canada, please call (206) 268-5401. Our hours of operation are Monday through Friday from 9 am to 9 pm Eastern Time (ET).

If you have questions or comments about a product that are not a review, please contact us.

Review Creation Guidelines
Our customers want to know what you think! We encourage you to share your reviews of our products -- both favorable and unfavorable.

Who can create a product review?
If you have either personally purchased an item from us or received it as a gift, we'd love to hear your review of that item.

You must be over 13 in order to submit product reviews.

What makes a good product review?
A well-written, helpful product review is brief (between 20 and 300) words, but detailed and specific. Other customers will want to know why you like or dislike the product.

It is also helpful to include if the item was a "freebie", or when you bought the product. Quality can change over time and between shipments of a product, especially for handmade, fair trade items.

Focus on the features of a product and your direct experience with the product.

We will only publish one review of a product for each customer, although you are free to edit that review as many times as you like.

Finally - have fun! The most read and often most helpful reviews are the ones written with good humor--even if you don't have something nice to say.

Will you remove a negative review?
We do not remove reviews because they are critical. However, we will remove reviews that do not follow our guidelines.

We reserve the right to remove reviews that include any of the following:

Objectionable material:

Obscene or distasteful content

Profanity or spiteful remarks

Promotion of illegal or immoral conduct

Promotional content:

Any advertisements, promotional material, or URLs that leave our sites

Reviews highlighting competing product

Inappropriate content:

Copyrighted, Trademarked, Registered, or Watermarked material--that is, material that does not belong to you personally (includes excessive or uncredited quoting)

Phone numbers, postal mailing addresses, or e-mail addresses

Comments on other reviews

Foreign language content (unless we can verify a clear connection to the product and that the content does not violate any of our review guidelines)

Repeated posts that make the same point excessively

Reviews for a product you have not personally purchased or received as a gift

Off-topic information:

Questions or comments that do not constitute a personal product review, but are instead appropriate for customer service

Thank you for taking the time to share your thoughts and experiences with our products -- we appreciate it!

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