UTprint

Overview

This document defines the service level agreement for UTprint.

Service description

UTprint is a new convenient way for students to print documents when you need them. Simply log in with your UT EID and print to one of the university printers available in labs and buildings across campus.

Intended Audience

UTprint may be used by students.

Supported computing environment

The minimum recommended operating system and client software requirements are:

Windows XP, Vista and 7 (32 bit and 64 bit)

Macintosh OS 10.6 - 10.8

Technical support

Technical support is available during normal business hours. Routine requests are typically addressed within one business day. Customers should contact the ITS Help Desk at 512-475-9400.

Tier 2

Departmental support staff and the ITS Help Desk may escalate issues to the UTprint support team by sending email to utprintsupport@utlists.utexas.edu or by contacting the UT Austin Ricoh support representative at 512-350-1646 or 512-471-0560

Maintenance

ITS will notify customers about both scheduled and unscheduled maintenance using the ITS Services Status page of service availability and service delivery issues. Services may not be available during the maintenance periods.

Scheduled maintenance

Scheduled maintenance occurs 12am to 2am every Sunday. To the maximum extent possible, installation of service, application, and security updates will be performed during scheduled maintenance.

Unscheduled maintenance

Unscheduled maintenance tasks that require service downtime will be announced as soon as possible on the ITS Services Status page.

Change notification

ITS will notify customers using the ITS Services Status page of service
availability and service delivery issues for UTprint.

ITS will notify UTprint lab manager using the UTprintadmins email list.

Customer responsibilities

Subscribers, consumers and identified owners/administrators of the service agree to be aware of and adhere to the university's Acceptable Use Policy.