Re: XR500 drops internet

For those with an Xbox that are having the issue please read the following carefully:

Go to the Store and install the Xbox Insider Hub app. Launch the app and accept the terms of use. A new option will be displayed when you bring up the Power Menu by pressing and holding the Xbox button on a controller: ‘Report a problem’. Selecting the ‘Report a problem’ button will snap logs and launch the Xbox Insider Hub into a bug reporting flow. Within the app select ‘Add new problem’, then under Categories select ‘System and settings’, then ‘Network Settings and Issues’. Then type in a description and details and then submit the bug. Once that’s done, provide the gamertag that was signed in so I can provide it to the Xbox team member to pull the bug and logs.

Important: Make sure that the bug is filed shortly after the issue occurs and without the console being rebooted so that the networking logs are still present. Will need to know what the you did and when to get the console back on the network so they can line that up with the logs to get a clearer picture.

Re: XR500 drops internet

Just factory reset and installed the firmware update and still having the same issue as before. internet works, then disconnects from the internet. internal network and wifi works fine, but anything coming in from the wan stops working. i have no xbox or ps4 plugged in while i am doing these tests.

It's very annoying, should i return this and exchange it with a new unit?

Re: XR500 drops internet

I don't have anything else connected to it that does auto updates.

And yes I don't see this issue with other routers. I am forced to use my r7000 again and the internet has been solid everytime i use it. When i plug back in the rx500 the internet is up, then down, then up, then down. While it's down i plug in the r7000 again and the internet is up and stays up.

Re: XR500 drops internet

Is there a Beta version addressing this issue after V2.3.2.32 went live? I am having a ~1 / day disconnect from internet access. The wireless connection doesn't drop, just actual internet access. No issues direct to modem, no modem cycling, levels check out as well. Router lights also do not indicate that connection has dropped.

Is there a Beta version addressing this issue after V2.3.2.32 went live? I am having a ~1 / day disconnect from internet access. The wireless connection doesn't drop, just actual internet access. No issues direct to modem, no modem cycling, levels check out as well. Router lights also do not indicate that connection has dropped.

Re: XR500 drops internet

I was wondering if any one else on the beta has stuttering while trying to view webpages. I tend to get alot of lag spikes while using the beta msn.com will load super fast and then next time i launch msn.com it takes a good 8-20 seconds to load.

Re: XR500 drops internet

I have updated to the latest firmware 2.3.2.32 and loose internet connection which can vary from every few hours to every few days. Never had this with my Nighthawk R7000 which was flawless. Once I reboot the router it runs fine until next time. Wonder if it’s a firmware problem.