My expectation was big, first because of the pictures of the hotel, its' location and all the activities it has like the casino, and the nigh club.
And obviously, when you go to a 5 star hotel, you expect 5 star level, specially when you are paying quite a high price.

Entrance hall into the Hotel

The hotel definitely has a grand feel and look to it, with loads of marble floors, and in general marble decorations. It has quite a modern feel to it mixed with classic roman pieces, which even though they may clash a bit ends up being quite pleasant.

Conference Rooms Hall

Something that I found very pleasant is that all the flowers decorating in the hotel were actual flowers and not the fake ones.

What disappointed me was that such a major hotel with grand decor, was quite unclean. The carpets and sofas were quite stained and dusty, giving an impression that the marble floors were often cleaned but the tapestry wasn't.

Seating area by the gym and pools

Rooms were quite spacious, and every evening we would get little chocolates on our pillows.

The bedding was nice and white and the curtains were fully working. We had quite nice balconies with seating area too.

The bathroom had the amenities you would expect in which had a very nice smell and feel, but the bathtub looked grimy, the shower taps were loose with pieces of wall tiles missing, and a strong pungent smell coming from the drains.

Elevator

The casino was a new experience for me since I had never played in one. We got notified that when we started playing at the machines, waitresses would come to us and offer us alcoholic drinks for free all through out our playing stay.

We thought that would be amazing, until we had sat and played for almost a full hour and all waitresses that had passed us avoided our calls. In a night of gambling we managed to get 1 drink only that was given by a very unhappy waitress.

Outdoor pool and jacuzzi

The view was really nice, but we got highly disappointed when we had booked a room with a marina view and got a side view facing other buildings. Also having booked a bedroom with 1 double bed and another with 2 beds, and ended up getting 2 bedrooms with 2 beds in each - so much for a romantic getaway.

Peer view from the hotel

The hotel had a full gym; indoor heated pool; a spa with hairdressers, massage therapists, and saunas; and a big outdoor pool and an outdoor jacuzzi.

These had really good view and quite cool facilities, but it was weird to see the outdoor pools having a lot of floor tiles missing.

Heated indoor pool

At breakfast we got a bit shaken up because we had steak knives and dinner forks put on the table for us, and you couldn't find easily a spoon to have your cereal or to stir your coffee.

Coffee and tea was not served at the tables for us, that was a luxury only people from a conference got, right in front of us.

Pool with view to the river

Food was quite good tasting at breakfast, tea and dinner, some had some beautiful presentation while others not so much. What shocked us the most was the outrageous price of food for a not such amazing variety and presentation.

Dinner dessert buffet

Overall for a 5 star hotel I got highly disappointed, but I hadn't been to a good relaxing holiday in a long time, so I over saw that and enjoyed my stay as much as I could. I saw beautiful things, tried great things and learnt new things in this short trip, including that if you don't have a good managing system, something grand and awesome can become quite unpleasant.

Entrance to the hotel at night

Have you ever visited Uruguay, or this hotel?
What was your experience?
Leave me a comment letting me know.