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Installing the Software

Author:
Xavier Villarroel
May 29, 2020 05:09

Overview

This article explains how to install the Mobilogy Now software (Universal version) properly. The Mobilogy Now installation process is made up of three installers for fresh installations. These are the Software Installer, the Customer Pack (not mandatory), and the Utility Pack.

Index

1. Mobilogy Now Software Installer

The first installer to run is the Mobilogy Now software (Universal) installer.

When you are prompted a Security Warning, click Run.

Choose the location to install the Mobilogy Now software.

We recommend you to continue with the default setting if you are not a technical user.

ImportantIf you do not get the above screen, you might be installing a different version, such as the Desktop version. This article provides information on the installation of the Mobilogy Universal version.

Click Next.

Depending on the device that you are using, the installer may prompt you with an option to install different components.

If you are using an off-the-shelf PC or tablet, select Desktop with OTS hardware.

If you are using a legacy Touch 2 device, select Touch 2.

If you are using a legacy USB hub provided by Mobilogy, select Desktop with phone connector.

Click Next.

Depending on your preference, tick or clear the Create a desktop icon and Run on startup checkboxes.

We recommend you to select Create a desktop icon. It is best not to choose Run on startup unless the device is solely used for the Mobilogy Now software.

Click Next.

Review the Setup summary and click Next if everything seems in order.

Wait for the installation to be completed.

The installation time varies depending on the capabilities of your device.

When the installation is completed, select No, I will restart the computer later, and click Finish.

If you are installing Mobilogy Now as a fresh installation, i.e., if you do not have the customer and utility packs already installed, you may choose No, I will restart the computer later so you can continue installing the proper packages.

2. Mobilogy Now Customer Pack

This package must be installed only if it applies. The Customer Pack has a device and organization-specific settings that are necessary to configure the base Mobilogy Now software and should be the second file to install. It is important to remark that not in all cases this file will be downloaded, but just only for specific customers. Please follow the instructions below.

3. Mobilogy Now Utility Pack

This is the last file that should be installed to accomplish the full installation of Mobilogy Now. The Utility Pack contains important software drivers that are necessary to complete certain transactions using Mobilogy Now. Updates to the utility pack are less frequent than updates to the core software. Typically an update to a utility pack is published whenever there are important new device launches, such as a new iPhone or Samsung device. Please follow the process below.