You can download by either clicking the Download button on the Order Details page or by right-clicking/ctrl-clicking on the Download button and clicking Download linked file as in Safari; or Save Link As in Mozilla® Firefox®. Do not rename the download file as this can cause installation problems.

Where should I save the download file?You can save the download file anywhere you like but you should make sure to remember that location or the name of the downloaded file. Most people find it easiest to save their download file on their Desktop.

What will happen when I download?Once the download starts, you will see a pop-up with a status bar and a percentage that will climb to 100%.

What should I do after I download?When the download finishes, you should go to the location where you saved the file and double-click on it to begin installation.

If you have more questions or need help with your download, please contact Microsoft Online ESD Support using the information below.

If your product requires a product key, you can usually find it in the Order Confirmation email that was sent to you when you submitted the order. If you do not have your Order Confirmation email, you can get your product key by looking up your order.

If your download stops or is interrupted before it completes, simply click the Begin Download button again and the download should resume where it left off. If you need to get to the download page click here to look up your order.

The file was saved in the default "Save As" location specified by your browser, or the location you selected in the "Save As" window that appeared when the download began. If you know the name of the download file, you can search for the file on your computer.

There are a couple reasons why you wouldn't see a button (where there previously was one) to download your purchase. If the order is older than 30 days and you did not purchase the Extended Download Service (EDS) for your order, then the download period has expired.
Please click here to look up your order and purchase EDS for your product.

If you purchased EDS but are still unable to download, make sure the order is not more than three (3) years old. EDS downloads are limited to three (3) years after the initial product purchase.

Privacy and Security

We guarantee your shopping safety. You can shop with confidence knowing that you are totally protected when you order through any Digital River network member.

Digital River Guarantees:

You pay nothing if any unauthorized charges are made to your card as a result of shopping with us.

Every software download is 100% virus free.

All information that you provide while shopping is encrypted so no one can access or use personal information in an unauthorized manner.

So, you can rest assured when shopping with us because the Digital River Secure & Virus Free Guarantee provides the ultimate in shopping protection and peace of mind!

Guarantee Details:

Credit Card Protection

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank holds you liable for any of this $50.00, Digital River will cover your entire liability, up to the full $50.00. Digital River will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made through a Digital River network member while using the Digital River secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with their reporting rules and procedures.

Virus Protection

In the unlikely event your software downloaded from a Digital River network member contains a virus, Digital River agrees to either replace the affected software or refund the purchase price plus any shipping costs associated with the affected software. Digital River's liability is limited to the replacement or refund of only the virus-infected software downloaded from a Digital River network member. Digital River will cover this liability only if the virus resulted through no fault of your own from purchases made through a Digital River network member while using the Digital River secure server. Digital River does not assume liability for any costs associated with repairing or replacing any computer components, hardware, additional software, computer files, or any other costs associated with repairing, replacing, or removing virus-infected files from your computer.

Data Encryption

Because we accept sensitive information from shoppers (name, mailing address, credit card number, and so on) Digital River uses VeriSign® Secure Socket Layer (SSL) technology to protect personal shopper information. This logic encrypts data being sent and received using high-level encryption technology. This technology assigns undetectable codes to data transmissions that only our server and shoppers can validate. This ensures that no external party can view the data.

The Microsoft Office for Mac Store by Digital River requires cookies to be enabled on your browser. We use cookies to track products in your shopping cart, as well as discounts and other attributes of your order. The cookie identifies your cart contents (products, discounts, etc.) or order information (billing and personal information is not saved in the cookie). Each time you make a purchase on the site, the cookie is used to speed up the checkout process and enhance your shopping experience.

If you are using Mozilla® Firefox® 2.0 or higher, on the Tools menu, click Options. Click the Privacy tab and select Accept cookies from sites.

If you are using Safari® 3.1.2 or higher, on the Edit menu, click Preferences. Then click the Security menu option. At the Accept Cookies section, select the radial button for Always. Then click the Close button in the upper right hand corner of the window.