The introduction of universal credit (UC) represents a fundamental change to the system of 'legacy benefits' and tax credits it is replacing.

This one day course covers:

• the aims and principles of UC;• the roll out of UC in 'gateway' and 'full service' areas;• who can claim UC;• how it is calculated;• claims, payments and disputing decisions;• conditionality and sanctions

The roll out of universal credit (UC) full service is underway. Many more people claim UC in the full service, including families, those with health conditions and those in work. People need to make and maintain their claims online.

This course draws on experience emerging from areas where UC full service is operating. You will learn who is affected, how best to support them, particularly those who are vulnerable or in difficult circumstances, and also have a chance to refresh your knowledge of UC entitlement and calculations.

The roll out of universal credit (UC) full service is underway. Many more people claim UC in the full service, including families, those with health conditions and those in work. People need to make and maintain their claims online.

This course draws on experience emerging from areas where UC full service is operating. You will learn who is affected, how best to support them, particularly those who are vulnerable or in difficult circumstances, and also have a chance to refresh your knowledge of UC entitlement and calculations.