Fluent Interaction

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Services

We ask the right questions to understand our clients’ real issues and design user-centred digital services.

Research

We help you discover, understand and prioritise digital issues by gaining insight from your users/customers. Our naturalistic approach covers a range of qualitative and quantitative research methods tailored for your project to gain maximum insight for your budget.

Design

We use rapid prototyping techniques to design a user experience tailored to the needs and natural behaviour of your users. Our iterative design approach delivers seamless and compelling digital services regardless of size, complexity or platform.

Strategy

Successful digital services are created by leveraging users’ natural behaviour to get the outcomes your organisation wants from your digital services. We work closely with your team to define clear and measurable outcomes aligned with your digital and organisational strategies.

Methods & outputs

Research methods

Stakeholder interviews (remote / in person)

Focus groups

Surveys

Usability testing (remote / in person / guerrilla / online)

Expert reviews

Competitive analysis

User story / requirements workshops

Content audits

Research outputs

Usability reports

Video highlights

Personas

User journey maps

Issues lists

Design recommendations

Stakeholder presentations

Design outputs

Prototypes

Low-fidelity (sketch, paper)

Mid-fidelity (wireframes)

High-fidelity (visual design)

Detailed page and component templates

Style guides

Information Architecture

Digital assets in Sketch / Zeplin / Marvel

Facilities

We have our own purpose-built usability labs based in our central London offices.

The studio set-up is flexible and can accommodate a range of research activities such as usability testing on all types of devices, focus groups and co-creation workshops.

Need a facilitator? If you’d like to hire our usability labs, we can also help out with the facilitation of the research.