The Best Cloud Contact Center for Office 365 and Skype for Business

Clarity Connect is a native Skype for Business contact center solution. That means no additional software clients need to be installed – agents and supervisors can simply open a web browser to get started. Clarity Connect is cloud-managed, so you can deploy a contact center for Office 365, or for a cloud-hosted or on-premises installation of Skype for Business.

Clarity Connect does not duplicate or complicate Skype for Business’ infrastructure or call control, and has full access to its unified communications and collaboration functionality. Best of all, there’s no need for additional on-premises infrastructure, reducing costs and improving efficiency.

Use Cases

Whether you're running a global call center, contact center, an internal help desk, or just want to add intelligence to any other communications for your customers or employees, Clarity Connect can fit your needs and natively expand what Skype for Business or Lync can do for you.

Using the Web Gateway add-on for Clarity Connect, you can power real time chat in any modern browser from your public website and have the conversations intelligently routed through to agents using Skype for Business as IM messages with context.

Internal communications can easily be powered across your entire organization by the intelligent routing capability Clarity Connect provides. Get the communications to the right experts quickly and reliably.

Case Studies

Clarity Connect customers cover a wide range of industries including healthcare, financial, education, and retail. Hear some of the powerful success stories from our customers describing how they took their business to new heights by combining Clarity Connect and Skype for Business.

When Preston City Council decided to scrap its analogue telephone infrastructure and move to a VOIP platform, it knew its outdated call center system – which was incompatible with the new technology – would also need an overhaul.

Blount International, Inc. is a global manufacturer of replacement parts, equipment, and accessories for the forestry, lawn and garden; farm ranch, and agriculture; and concrete cutting and finishing markets, and is the market leader in manufacturing saw chain and guide bars for chain saws.

Positioned at the intersection of commerce and travel, American Express Global Business Travel offers its customers a comprehensive network, service dependability, and deep insight to help move people and businesses forward.

Features

Being a native application to Skype for Business/Lync allows seamless access to all of its capabilities without having to duplicate functionality already being provided like call control or desktop clients. This allows us to provide you best-in-breed features from the server without needlessly complicating the troubleshooting or architecture.

Clarity Connect works like Skype for Business does, powering remote agents and geo-dispersed groups. Call handling stays where it's meant and we add the intelligence to route calls to the right resource.