The skills you'll learn in this course will enable you to apply effective leadership strategies, improve your interpersonal communication, become more influential, help guide your staff through change, deal with conflict and practice ethical principles.

Course Outline

Relationship management for project management success.

Managing a successful project involves more than schedules, templates, and paperwork. It requires the application of strong interpersonal management skills to work effectively with people in a variety of roles.

The skills you'll learn in this course will enable you to apply effective leadership strategies, improve your interpersonal communication, become more influential, help guide your staff through change, deal with conflict and practice ethical principles during the entire project management process.

With the aid of the hands-on case study exercises, you'll learn to create a motivating team atmosphere and ultimately manage your project successfully.

Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.

What You'll Learn

Manage stakeholders and teams

Assess and apply leadership styles

Improve communication

Enhance influence and power bases

Motivate team members

Lead effective project teams

Coach team members

Practice change management

Manage individual and team conflict

Practice ethical project management

Create a Leadership Development Plan

Case Study

This course features an evolving case study that puts you in charge of a large, international project. You'll manage a team of over 300 members working in four countries as you execute multiple tasks, including:

Influencing key stakeholders

Managing a dysfunctional project team

Creating a motivation plan for a team with morale problems

Introducing a major change to a project team

Conducting a negotiation between a project manager and customer around scope creep

Dealing with an ethical situation

Who Needs to Attend

Associate Project Managers

Project Managers

IT Project Managers

Project Coordinators

Project Analysts

Project Leaders

Senior Project Managers

Team Leaders

Product Managers

Program Managers

Course Outline

1. Introduction to Project Leadership

What Is Project Management?

Role of Project Manager as Organizational Leader

Begin Developing Leadership Development Plan

The Triple Constraint

Leadership Skills

Stakeholders

2. Leadership and Management

Leadership vs. Management

Leadership Orientation

Management Styles

Three Functions of Management

Trait Theory

Fiedler's Contingency Model

The Leaders Window

3. Interpersonal Communication

The Communication Loop

Filters and Barriers

The Interpersonal Gap

Active Listening

4. Influence

Influences on a Project Manager

Influence Styles

Power and the Project Manager

5. Motivation

Motivation Theories

Motivating Under-Performing Team Members

Rewards and Behavior

Creating a Motivation Plan

Vroom's Expectancy Theory

6. Effective Teams

Team Roles

Stages of Project Team Development

Forming

Storming

Norming

Performing

Deforming

Team Process and Functional Teams

Coaching Team Members

7. Change Management

What is Change Management?

Being an Organizational Change Agent

Influencers of Change

Stages of Organizational Change

Strategies to Manage Change

8. Conflict

What is Conflict?

Constructive Conflict vs. Destructive Conflict

Conflict Reactions to Avoid

Conflict Resolution Techniques

Staying Calm in Conflict Situations

What is Negotiation?

Attitudes About Negotiation

Negotiation Requirements

Formal Project Negotiation Planning

9. Ethics and Leadership

Ethics and Values

Personal and Business Ethics

Project Management Institute Code of Ethics and Professional Conduct

Hands-On Exercises

Leadership Self-Assessment

Leadership Style Analysis

Active Listening Role Play

Deter Influence Style Preference

Complete Power Base Profile

Morale Problem Case Study

Conflict Resolution

Negotiation Role Play

Conflict Resolution Case Study

Create Leadership Development Plan

Prerequisites & Certificates

Pre-Requisites

Certificates offered

- 21 PMI PDUs
- 2.1 CEUs

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted.

Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Reviews

We have not received any reviews specific to this
course as yet, however here are some reviews of the training vendor.

The sound for the training session is bad... the teacher was cutting very often and the class students was not eared properly... beside this all good

Reviewed byDenis P.2017

NA

Reviewed byHaseeb K.2017

Very good course that covered a good amount of topics that pertained to vendor management. Would have scored the course 100% except that not all the information was relevant to me. The course seemed to be more focused on managing service or IS&T vendors while I was looking for vendor info on those supplying goods.

Reviewed byCristina F.2017

Lab setup is very bad

Reviewed byDenis P.2017

Was a good seminar

Reviewed byWes S.2017

Excellent Facility, Excellent Instructor.

Reviewed byVic M.2017

The training provider was very good.

Reviewed byJulien C.2017

The lab was poorly designed, some part of the labs couldn't work with this network design, we ask several time the instructor to take action but nothing was done, he finally send them an email but the NterOne team never proceed to any changes. I would have expect the instructor to go hands-on on the lab and try to figure it out to see how it is suppose to work even if labs are outsourced by GK.

Reviewed byFrancois G.2016

Lab content has to be reviewed.

Reviewed byZo R.2016

There was a lot of material to fit into 4 days of training. There was also technical problems with seeing the presentation. Also the material provided was 2 slides per page and in several cases, it was unreadable.

Reviewed byAnn D.2016

The instructor was very knowledgeable and friendly. He had a upbeat attitude throughout the two sessions that made the course enjoyable. He was able to explain topics in a very simple manner. His use of whiteboard notes and graphics also helped explained these complex concepts.

Reviewed byNino A.2016

This was the first virtual class I attended and it was a very positive experience.

Reviewed byDenise S.2016

Course material is out of date which did not help me gain knowledge of Azure. This course has damaged Microsoft's reputation with me and I'm an Architect responsible for recommending Cloud suppliers to clients. It will be difficult recommending Microsoft based on this course.

Reviewed byNeil D.2016

Thank you

Reviewed byJean-Louis M.2016

very hands on and practical course with knowledgeable instructor

Reviewed byYi M.2016

This is one of those courses similar to a number of them at Global Knowledge that could be done in 2 days or less. We spent about l50-60% of the time working on the exercises which is fine, however it would be more helpful if at least half of the exercises were done in the class by the instructor and work through rather than just showing an talking to the canned answers on the workbook. Also, I find it very cumbersome when Global Knowledge now provided one book (course materials & exercise workbook) in one. The entire class spent way to much time flipping back and forth between the course content & the workbook when we were doing the exercises, what a waste of time!

Reviewed byEmma R.2016

An excellent course for experienced Citrix techs moving from XenApp/XenDesktop 6.x or earlier to the new 7.x

Reviewed byRobert S.2016

please look at using another platform for delivering the course via online. I experienced tremendously difficulty on the first day staying connected, and there was a lot of problems hearing the instructor online. Just made it somewhat frustrating to participate in the course.

Reviewed byTammi .2016

The course started at 8am ET, but I live in Calgary (Mountain Time), so it's 6am. I have to get up at 5:30am every day for 9 consecutive days. That's a bit hard for me. If it could be even half hour later (best for me is 1hr later), it would be much better.

Reviewed byRong Y.2016

This course can be done in 2 days. 3 days is a stretch.

Reviewed byEmma R.2015

Would like to have the slides available to print.

Reviewed byJamee W.2015

Excellent instructor, very knowledgably, great communications and presentations skills.

Reviewed byIrma L.2015

I took the virtual training. In the beginning we spent a lot of time to get every participant ready. The experience would be better if I took the classroom training.

Reviewed byMarc-Antoine J.2015

The course was great however the 8:30 am start time was tough with a kid that I had to get to school. I either just made it or was within 10 minutes of the start time. A 9 am start time would be easier for people in my shoes. My classmates and I found the network slow and the network dropped a few times while working on labs. Hard copies of the lectures and labs would have been preferable. Very annoying to have to either print them out 10 pages at a time or to work only through the app.

Reviewed bySean M.2015

The course is delivered by an industry expert and it really helped when it comes to understanding applicability of certain theoretical concepts.

Reviewed byMalinga D.2015

Shipping address was asked but no materials was sent.
Vendor encapsulation.....

Reviewed bySamad .2015

There were technical issues with Adobe Connect on 2 of the 5 days, one causing an outage for an hour or 2. I'm unable to rate the instructors presence, as we never actually saw him, which is why I just put 2.5 (average).

Reviewed byTerry M.2015

na

Reviewed byAvet K.2015

Great Instructor

Reviewed byJason M.2015

As virtual students, we never actually saw the instructor (only heard him), so I can't actually rate his Presence (but the field was required).

Reviewed byTerry M.2015

Our instructor- Dave was very helpful and kept everyone engaged. I definitely benefited from taking this particular course.
I would highly recommend it to all.
thank you! Ana

Reviewed byAna K.2015

Re course materials: I wish Lab keys would have a screenshots

Reviewed byMichael K.2015

Instructor was both knowledgeable and personable - I would definitely consider taking another class with him!

Reviewed byJeff W.2015

Only issue with the facility is that the image color of the projector in classroom 3 turned yellow and stayed yellow for 2.5 days.

Reviewed byLambert W.2015

This course is heavily loaded, it helps to have an overview of what "cognos manager framework" can do. It focuses on a dimentionnel approach. In my case I would have appreciated a the focus based on a relational approach.

Reviewed byMarc-Antoine J.2015

The course was IT project Management. It really seemed like a Project management fundamentals course not so much IT.

Reviewed byPatrick B.2015

Excellent facilitator. The course content was well balanced and spread over day.

Reviewed byMatthias F.2015

Had GK before, last time was good. This time the instructor was a bit off with the teaching style. Both times they send the course materials to the wrong location, company had to re-route it.

Reviewed bySpencer L.2015

The class room at GK on BAY was an oven, but they booked us at a local hotel, which was great.

Reviewed byJean-Louis M.2015

The course was really very helpful Instructor and facility were good as well.
Only the missing the hardcopies material, sometime this help a lot than electronics copy. I understood the environmental policies very well, I used to work with Alberta Health and Environmental group as well with so many project. But for the course material it was required tools.
For the contractors if the course falling on weekend would be great.

Reviewed byAnil R.2015

I am not highly enthused about taking a course over a video link, however, I did find that this course was well presented. It's my feeling that there is no substitute for a classroom environment when it comes to learning and sharing ideas.

Reviewed byDon B.2015

I have not received the training certificate.

Reviewed byJulie S.2015

I really liked the useful tip cards as well as the introduction to KUMA. I feel KUMA could be used is almost any circumstance.

Reviewed byRosemarie K.2015

Too basic materials!

Reviewed byMojtaba E.2015

The only issue I encountered is that this course was cancelled multiple times before it was finally held. I would ask if there is a way to avoid frustrations with cancellation of future postings.

Reviewed byLuigi C.2015

Course was great. Training provider was even better.

Reviewed bySteve B.2015

I was nervous about taking my first online course but the instructor was amazing and thorough. I would love to take another course from him in the future.

Reviewed bySarah G.2014

The provider was very knowledge and very professional

Reviewed byAlice B.2014

Since this is an online training, there are some items not applicable for evaluation purpose.

Reviewed byRong Y.2014

Great course and great teacher but it would have been noce to fins out Global Knowledge moved from Scott Street to Albert. Found that out when I showed up at Scott street and got off the elevator into an empty floor. I was nt alone as most in my class foudn this out the same way as well.

Reviewed byScott M.2014

The instructor was knowledgeable in Word 2010 and very pleasant to work with. My problem was with the technology used, being it was a virtual session. There were too many instances where I had to log on, too much lag, audio problems on both my end and the trainers side of things. Perhaps the pre-test should also include an audio aspect in order to trouble-shoot audio problems prior to the beginning of the class session.

Reviewed byAndrea G.2014

I do not feel as though I learned any new skills from taking this course. I did enjoy some of the course material but there was something missing from it. Very basic, highly repetitive. Everyone knows how to make a "to do" list but how to you prioritize and create focus in your daily work? I still am not sure of that. Although the instructor was very good and knowledgeable, someone with more energy and enthusiasm would have been better suited to teach this course as it became a little dull in the afternoon.

Reviewed byTania L.2014

I really enjoyed the on-line class. Very helpful

Reviewed byNathalie M.2014

it was good just a bit too fast.

Reviewed byJohn G.2014

The course material was good, although I would strongly recommend that participants be quite familiar with the PMBoK (either PMPs or CAPMs etc.) The instructor Bruce was very knowledgeable and provided some real world experience and examples.

Reviewed byKristen M.2014

Could possibly have been a 4 day course rather than 5 but there were people going at different speeds so the pace accommodated everyone. Also the lab environment perfectly for most students but a few did run into technical difficulties that had nothing to do with their inexperience with SharePoint. This was frustrating.
The instructor is very knowledgeable and very helpful.
I would like the contents of this course to be something we could get a certification in.

Reviewed byAngelique E.2014

N/A

Reviewed byLloyd D.2014

I like the fact that we did the exercice together with the instructor to show the content/knowledge and by ourself after that. However, I would have like to do different exercices to make sure I understood the content.

Reviewed byVeronique B.2014

The 3's are really not applicable as this was a webinar

Reviewed byKelly M.2014

Overall course content was good. Got behind in some of the sessions. Still need to go back to them.

Reviewed byBarb B.2014

The ONLY reason facilities is marked low is because you asked about parking. The location is not conducive to finding parking. Otherwise - fantastic! And I loved the coffee bar!

Reviewed byRosemarie K.2014

Training provider is good but I was particularly impressed with Mr. Gilles Marcil who was our instructor for this course. He is well prepared and explains matter very well.

Reviewed byDalibor B.2014

I was truly impressed with the format and information given. Clear and precise.

Reviewed byChantal .2014

Course was too long, ended up not really understanding anything after the afternoon break. Took a day with our IT to load Mozilla, and still had difficulty starting labs. Virtual computer did not always work and lab screens were challenging working from laptop having to scroll up and down to complete tasks and read instructions.

Reviewed byMargaret L.2014

Trainer Robert Proulx was excellent! Very knowledgeable, great sense of humour and the pace of the course was exactly what I needed.

Reviewed byNancy S.2014

no take away booklet. they offer the digital copy only and I would have liked to have the booklet for quick reference

Reviewed byNathan B.2014

Hello,
It may be useful to have either a telephone booth and/or a breakout room for private mobile telephone conversations during breaks from the course.
Please provide a document identifying my name, date of course, and number of hours.
Thank you.
Bill McCreery

Reviewed byBill M.2014

Different levels should be established for people using Word for the very first time and others who are there to learn updated application. Some of the content was too basic for intermediate users. The trainer seemed confused trying to explain certain features.

Reviewed byNancy S.2014

The labs were buggy and lacked adapted instructions for the non-standard setup being used. This caused several headaches and need to troubleshoot before most would function properly.

Reviewed byMichael C.2014

Instructor was exceptional

Reviewed byMaureen H.2013

It was a great class where the instructor provided lots of relevant examples to apply to day to day use utilizing the course material as a guideline.

Reviewed byAshley B.2013

This course was absolutley amazing. It provided me with wonderful tools to use in my work and day to day activities.
Ross Rennie was our instructer and he was phenommenal. He was knowledgable, entertaining and very welcoming to everyone in the course.
Is it wrong to say that I was excited to get back to work in order to implement these new tools?

Reviewed byTaylor D.2013

Perhaps a less experienced instructor would be better to teach the more basic material. While our instructor was very knowledgeable, she seemed lost in some of the more basis functions and interfaces at times (probably because she hasn't had to work with them regularly for years). Could have spent A LOT less time going off on stories/tangents or explaining the lab/e-reader interface quirks, but overall a decent class with a few good pointers here and there.

Reviewed byMichael C.2013

The textbook(s) given for this course (ICND1v2) do not do very well when it comes to explaining the various acronyms and abbreviations when they first show up in the text. Many of these acronyms / abbreviations are not industry standards but rather Cisco-specific terms and the Glossary at the end(s) do not contain a full suite of the terms that are referenced throughout the text, leaving the reader to search for their meanings elsewhere...

Reviewed byPaul L.2013

Was a virtual training therefore section one is N/A

Reviewed byGerald A.2013

I was very impress with the instructor. She was very knowledgeable and I really like the fact that she shared some of her own experience with the group.

Reviewed byAretta H.2013

the training provider was really good and patient. I just wish we would have gone a bit further with some functions as the level was very basic, more like a level 1 /beginner.. but in terms of presentation, he did very well :)

Reviewed byMichelle Y.2013

The Cloud course exam was a farce. I expected to sit the exam on the second day but had to schedule it for the following day. The exam itself asked questions not covered in the course and some of the questions were extremely subjective, and as such I was extremely disappointed to have failed it by only one mark.

Reviewed byEmmett M.2013

Very good course.

Reviewed byLeroy L.2013

Very good instructor! Really took the time to explain answers to questions that were asked.

Reviewed byRandy P.2013

great, terrific

Reviewed byVivian B.2013

The instructor was excellent and made the course.

Reviewed byRuth L.2013

The instructor regularly asked us about the pace and everyone else was fine with it so I didn't say anything. However, it really feels like a 3-day course stretched to 5 days.

Reviewed byJan K.2013

I would have liked 1/2 to 1 hour to study the contents of the course we had covered on the last day prior to writing the exam.

Reviewed byLori W.2013

The instructor only tought 4 sections, we have 7sections in total,so after class, I have to finish them by myself!

Reviewed byLing W.2013

Jeff and Paul are awesome to work with. Very organized and knowledgable

Reviewed byTom P.2013

Virtualization and Cloud Essentials is a good course. Instructor has an excellent presentation style, knowledge and provided lots of additional information that will assist when on-the-job. The manuals do need an update but the instructor provided a lot of the latest information and live examples to make up for the out-dated information. A bit intense having two back-to-back classes with exams but have the option to take exams at a later date. Would recommend this class

Reviewed byGail D.2013

May be limit number per course to 8 max.

Reviewed byAhmed A.2013

Too many typos in the course material, especially the lab book.

Reviewed byAndrew D.2013

A lot of contents to cover and could be overwhelming but the instructor Ted Church made it look simple and very easy to understand. He is good and very knowledgeable about what he teaches.

Reviewed byLeo G.2013

Global Knowledge does not provide printed copies of the workbooks, and you can not print your own from the electronic file they provide. You can purchase a printed copy for an additional charge which is ridiculous after paying for the course already.

Reviewed byCharlene T.2013

Employees were not as professional as they could in at least couple situation. The classroom was too hot in the first day, and freezing in the following days. This course should be a 5 days course, and not 4. Impossible to handle 100% of the content in 4 days.

Reviewed byRoberto L.2013

This course was way more basic than the outline describes, I felt that we should have covered more of the functions of Visio and less of the basic windows/microsoft functions.

Reviewed byCharlene T.2013

Instructor was very knowledgeable about the subject. He is natural teacher which makes subject easy to understand

Reviewed byDalibor B.2013

Was disappointed with the course content. For a level two course felt the trainer focused far too much on basic skills and not enough on animation and advanced features. Class progress was slow during the day, yes I learned new skills and learned about new capabilities of PPT 10 but relied on google not this course to perfect them.

Reviewed byRuth M.2013

I would like to have had more in-depth work on the process analysis portion and less on modelling. From the outline, I thought there would be more focus on analysis than there was. I think the course could maybe be 5 days instead of 4, or maybe state that knowledge of modelling is a requirement to take this course.
Other than that, it was a good course. Good for more entry-level BA types; if you have a lot of experience, you will probably find it doesn't add that much.

Reviewed byKirby M.2013

The course material was overly dense and contained a lot of redundant information.

Reviewed byGary B.2013

The instructor was fantastic - very knowledgable and engaging.
The "polestar" was used only briefly and in my opinion had no value add to this course.

Reviewed byMichelle L.2012

You should always host your Montreal trainings at the Bonaventure Hilton.

Reviewed byDaeman S.2012

As always, Global Knowledge has put together another great Microsoft course (Config, Manage & Maintain Windows Server 2008 R2). This is my fourth time taking a course through Global Knowledge and it likely won't be my last.

Reviewed byJamie M.2012

Trainer is very knowledgeable. He was able to resolve any issues we encountered in our office.

Reviewed byChristina A.2012

Very interesting course and trainer. This course should be mandatory for all government clerks.

Reviewed byClaude M.2012

Excellent course Excellent instructer

Reviewed byShannon A.2012

I was not able to take the course book with me. I payed for the course so i should not have to buy the course book. The downloadable PDF of the course book is not printable. I like a hard copy to read as opposed to the computer screen.

Reviewed byANDREW P.2012

Room was very cold! However the facility itself was clean with a friendly environment.
Instructor had average knowledge of Microsoft Project 2010 and often could not answer questions.
Presentation was average - instructor read handout page by page from a photocopied document that was projected onto wall.

Reviewed byJason S.2012

The dissappoint with this course, you can't print the maunal, I think we pay enough money to take the course. VERY dissapointed in this aspect and only this.. would definitely compare else where due to this one factor.. shame as I felt the the instructor and facility to be excellent.

Reviewed byKim S.2012

Very informative course. Covered everything I was looking to learn about Access. Would be interested in taking the level 2 course to expand on what I learned in this one. Global Knowledge in Mississauga is very nice and my instructor was great. A bit of a long drive coming from Durham region but would return and would reccomend to others.

Reviewed byKaitlyn M.2012

I found the course to be a bit too advanced for a level 1 Excel.

Reviewed byOriana C.2012

n/a

Reviewed byDavid Z.2012

The instructor was excellent and very knowledgeable. The office manager was very friendly and helpful as well. Overall it was a fantastic course and I will recommend Global Knowledge to family and friends! :)

Reviewed byTreena S.2012

Content as expected. Additional materials and relevant examples to drive learnings were provided. Lots of exercises to practice. Will be able to apply knowledge.

Reviewed byGail D.2012

Check computers and other electronics and its functionality before course start up. Have up to date slides (binder and its hand outs show year 2011).

Reviewed bywalter s.2012

This was a virtual class so I cannot comment on the facility (I have rated the facility as I could not submit this otherwise), and because the course was Eastern Standard Time, for myself it was a little early as Eastern Standard Time was 2 hours ahead of my time.
The instructor Mark Husereau was very knowledgeable and a really great with being patient, (this was my first virtual class). Mark used real examples throughout the course which was really great.

Reviewed byBrenda T.2012

Course is as described. Alot of time is allowed to practice the new skill-set learned. Instructor is very knowledgable and provided additional information and tips. Worth while course.

Reviewed byGail D.2012

The course was mainly about application which is fine for level 1. In level 2 I hope to get tips on design.

Reviewed byRenee W.2012

Attending sessions provided by GlobalKnowledge has been useful and career enhasing. The Coach, Coach, Coach instructor was EXCELLENT and provided addional, relevant information during session with supporting handouts.

Reviewed byGail D.2012

- do we get a certifiacate for completing the courseÉ
- although the instructor did give us excercises to do I would have liked a few more - almost like a test, so that I made sure I retained and understood what was taught. I`m a learn to do by doing person and like the instrutor lead courses so I can have someone there to explain in my terms how things work. I`ll have to really use the online excercises to make sure Ì am confident when I need to do something in Excel.

Reviewed byDelores P.2012

Should be time allocated for questions and answer

Reviewed byVinod P.2012

The instructor was excellent as was the hands-on learning approach. The only thing I took issue with was the fact that there were a lot of bilingual persons taking the course and they tended to ask questions in French, during this English class. The instructor was trying very hard to explain everything in both languages, but I felt that these students should have requested a French-speaking classroom setting if they wanted to speak French.

Reviewed bySheila D.2012

Very professional. Facility clean and comfortable.

Reviewed byChristine P.2012

For the cost of this course, a hard copy of the course handout should be provided as the classes follows the handout word for word.

Reviewed byCaroline P.2012

The facilities at Global Knowledge were great. The Instructor was very knowlegable and made it easy to learn the material. It was a very good experience:)

Reviewed byTonia L.2012

Note: We had 2 different trainers during this 3 day course.
Course: Terminology should reflect North America and be consistent with our business lingo.

Reviewed byHarman M.2012

Found the course very informative. I had little exposure to Sharepoint and learned a number of things I didn't know. Plan to take the next level of training

Reviewed byMichael R.2011

A charged mannul would be provided for students to make notes whereever they think instructions are important as reminders

Reviewed byjinxiu z.2011

The course is so expensive to be payed by oneself. In almost all the others participants their companies pay the fee.

Reviewed byRicardo T.2011

No course books were provided for us to take.

Reviewed byHala M.2011

Course was very detailed but more time would be helpful during workshops. An additional day would help lessen the course load.

Reviewed byRoydon F.2011

should have discuss some case studies,,overall A+

Reviewed bySyed A.2011

Our instructor was very knowlegable and he provided excellent real life stories.

Reviewed byStephen W.2011

The course was very relevant. I was able to apply the knowledge I aquired in the course to my job on the very next day.
The only complaint I have is with the temperature of the room. It was freezing! Students has to wear a jacket or sweater. We were told the temp gage was shared with another classroom that was quite warm so they had turned the temp very low causing our room to be very uncomfortable.

Reviewed byYasmine I.2011

Given the cost of the course, the hardcopy of the manual should have been provided. It would have been useful to make notes alongside the material as we went along.

Reviewed byJeff P.2011

I am very disappointed with the handouts. I was told I could go online and download a copy of the manual, the problem is that I would like the printed copy of the manual. I chatted online with one of your technitian who was unable to help me. Then I was told someone would contact me by phone to help me. That never happened. When taking a training course, a person EXPECTS to leave the course with ALL the material.

Reviewed byBetty M.2011

Great course provider, keep it on your roaster

Reviewed byCatherine G.2011

Course content and labs were very good, everything worked as expected.

Reviewed byFrancisco C.2011

I really enjoyed this course and was surpised how ell everything was run...enjoyed the instructer very much (Par) and would like to take an other course with him. I wish we could have taken the work book home with us though!!!

Reviewed bygail h.2010

This course currently does not have any dates scheduled. Please call 1-877-313-8881 to enquire about future dates or scheduling a private, in house course for your team.