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Exterminate or innovate? Artificial intelligence and the collections industry

Tuesday, 08 August 2017

The use of artificial intelligence and robo-advice to transform the collections industry is one of many incisive sessions planned for the first ever Qualco Live event, taking place on 28 September 2017.

Qualco provides panel and asset management software analytics that enables both creditors and debt collection agencies to streamline collections activities and realise the value of their portfolios. Its brand new live event will bring together clients, creditors and partners from the length and breadth of the collections and recoveries industry at Mercedes-Benz World.

Keynote speaker Ian Whitfield, CEO of Virtual AI, will explore the areas in which the collections industry is ripe for transformation by artificial intelligence and robo-advice – considering the possibilities and pitfalls. Virtual AI specialises in guiding businesses through digital transformation and preparing them for a world in which artificial intelligence is standard.

The programme of seminars, debates and Q&As will all focus on Smarter Collections: Predictive Analytics and Forecasting. The sessions include specialist showcases on niche collections areas – covering probate, litigation and insolvency cases – as well as a panel session on the issues around onerous income and expenditure requirements, and a case study on customer satisfaction by debt purchaser 1st Credit.

In addition, Qualco’s global analytics expert Panayis Fourniotis Pavlatos will present the results of a UK modelling programme undertaken in Q2 and Q3 of 2017. Guests will be the first to benefit from this cutting-edge analysis of a UK portfolio.

“We are delighted to invite guests to our first Qualco live event,” said Qualco UK Managing Director Christian Jacob. “Using sophisticated analytics and predictive forecasting, creditors and debt purchasers can enhance their collections techniques and performance – improving the customer experience and the strength of the business.”

He added: “The world of artificial intelligence and smart use of robo-advice can transform the way we do business and we are excited to explore this in our keynote session.”

3 October - Guoman Tower Hotel, Central London

CCRInteractive, in association with Marston Holdings, is the largest and leading one-day conference from the publishers of CCRMagazine – a truly national and international event for the credit industry.

This landmark event allows delegates to: Learn best practice of how to increase profitable sales in today’s economy. Understand the key compliance issues and how they will impact upon you. Discuss the legislative and regulatory framework and how it will effect you. Consider the potential effects of Brexit on your business. Discover the latest innovations in the market to improve your collections. Motivate your staff to achieve ever improved results.