All Non-Public Personal Information is retained in secure locations and disposal is in compliance with state and federal law.

Employees are regularly trained on the collection, maintenance and disposal of Non-public personal information.

BrielPC has a written privacy statement which is disseminated to customers.

Management audits compliance with privacy statement on a regular basis.

Pillar Four: Settlement Polices and Procedures

It is the policy of BrielPC to conduct every settlement in compliance with the RESPA and all other federal and state laws. Every settlement is conducted in accordance with the instructions of lender, seller, buyer, borrower and title insurance underwriter.

BrielPC maintains the following settlement controls:

Final settlement statements reflect actual disbursements made on behalf of the parties.

All closing instructions are collected in writing and are reviewed prior to closing.

Settlements are conducted in accordance with lender instructions.

All documents are reviewed by settlement employees prior to closing.

All mortgage payoffs are received in writing directly from the lender. Payoff funds are sent securely as directed in payoff letter.

Home equity lines of credit are properly closed and release of record.

Title insurance commitment requirements are satisfied prior to closing to ensure issuance of a policy.

All disbursements from BrielPC’s escrow account are properly documents in account ledgers.

Employees are trained on mortgage fraud awareness and prevention.

All title insurance rate calculations are made through the underwriters online rate calculator and a written record is maintained in the file.

Documents are submitted for recording within two business days of settlement.

All recording shipments are tracked and recording of documents verified.

BrielPC is a Real Estate Settlement Agent registered with the Virginia Bureau of Insurance and is compliant with all RESPA regulations.

Pillar Five: Title Production

It is the policy of BrielPC to produce, deliver and remit every title insurance policy in a manner that is compliant with the lender instructions and the agency’s contract with its title insurance underwriter.

BrielPC has established the following procedures with respect to title insurance policy production:

BrielPC has established a goal of delivering policies to its customers within thirty days of closing.

Policies are reported to agency’s underwriter no later than the end of the first full month after closing.

Title searches are conducted in accordance with underwriting guidelines established by the title insurance company

Employees are regular trained on the production of title insurance policies.

All underwriting of title insurance policies is conducted by a licensed title insurance agent.

Title and closing files are preserved in accordance with applicable state law and instruction of title insurance underwriter.

Files are destroyed in accordance with state and federal privacy law.

BrielPC has been appointed an agent for Old Republic Title & Stuart Title Insurance Company

BrielPC responds promptly to customer and underwriter requests in the event of a claim.

Pillar Six: Errors & Omissions and Fidelity Coverage

Professional liability or errors and omissions insurance

BrielPC maintains professional liability insurance in the amount of no less than $1,000,000.00. This amount is appropriate given the company’s size and complexity and the nature and scope of its operations; the amount is not less than the amount agreed to in the company’s underwriting agreement(s).

The insurance carrier is nationally known and has appropriate Best ratings.

Coverages/Endorsements are reviewed annually and are added or subtracted to reflect current changes in the practices of the industry and to reflect new threats to our business as they arise such as cybercrime.

BrielPC maintains a fidelity bond policy in an amount of not less than $100,000.00 as well as a Cyber Risk & Employee Risk policy of not less than $100,000.00. The company reviews both State law and our Issuing Agency Contracts to verify that our coverage meets or exceeds their respective requirements. This coverage is carried even if State law or our issuing Agency Contract do not require it from time-to-time as conditions or laws change.

Surety bond coverage – Real Estate Settlement Agent (RESA)

BrielPC is a RESA-registers Virginia Settlement Agent and has provided to the Bureau of Insurance with a $200,000 surety bond for protection of its customers as a condition to registration. BrielPC is compliant with all RESA regulations and is in good standing with the Bureau of Insurance.

Pillar Seven: Consumer Complaints

Briel, PC has a standard consumer complaint form and uses this to record any/all consumer complaints. As circumstances warrant, supporting documents are attached to the complaint form which provide additional information including communications, facts or specific details. Management documents approval on completed consumer complaint forms.

Single point of contact for consumer complaints and process for routing consumer complaints to appropriate personnel.

Nancy Maynard, Office Manager is the single point of contact at Briel, PC for consumer complaints. The nature of the complaint determines to which appropriate personnel the complaint will be forwarded, if necessary.