Australian Shipping

Dion Lee online delivery within Australia is currently available along with international shipping to 38 countries. Provided in this section is important information that will assist your Dion Lee Online purchases – how long they will take and if there are any additional costs to ensure your parcel arrives within expected delivery time. Please note the delivery times listed, supplied by Australia Post and DHL, are estimates only and commence from the date your parcel is shipped.

SHIPPING METHODS & COSTS

Both Standard and Express Shipping options are available through the Australia Post e-Parcel network within Australia. Standard shipping will see your package arrive in approximately 2 to 6 business days, with Express shipping approximately 1 to 4 business days. Whilst we make every effort to ship your order within the timeframes supplied, unforseen delays in shipping during peak trade times may occasionally occur. Peak trade times may include special promotions, end of season sale, and holiday periods. For a complete schedule of Australian regions and shipping times, please view the ‘Shipping Destinations & Delivery Times’ table below.

A final shipping cost will be automatically calculated when completing your purchase at Checkout, based on the delivery location, service selected, though a summary of associated costs are also listed below for you. All shipping charges are non-refundable. If shipping to a business please include the business name and full address in the ‘Shipping Information’ upon Checkout.

STANDARD SHIPPING:

For all orders with a total transaction amount over $500 Standard Shipping is free. For all orders with a total transaction amount under $500 Standard Shipping is $10.

EXPRESS SHIPPING:

For orders with a total transaction amount under $500 Express Shipping is $15. For orders with a total transaction amount over $500 Express shipping is $15.

SHIPPING DESTINATIONS & DELIVERY TIMES:

* The shipping times below supplied by Australia Post are estimates only and commence from the date of shipping.

DELIVERY LOCATIONS

STANDARD

EXPRESS

NSW - City / Suburb

1-2 Days

1 Day

NSW - Regional

2-3 Days

1-2 Days

QLD - City / Suburb

2-3 Days

1-2 Days

QLD - Regional

3-4 Days

2-3 Days

VIC - City/Suburb

2-3 Days

1-2 Days

VIC - Regional

3-4 Days

2-3 Days

ACT - City / Suburb

3-4 Days

2-3 Days

ACT - Regional

4-5 Days

3-4 Days

SA - City / Suburb

3-4 Days

2-3 Days

SA - Regional

4-5 Days

3-4 Days

WA - City / Suburb

4-5 Days

2-3 Days

WA - Regional

5-6 Days

4-5 Days

TAS - City / Suburb

3-4 Days

2-3 Days

TAS - Regional

4-5 Days

3-4 Days

NT - City / Suburb

4-5 Days

2-3 Days

NT - Regional

5-6 Days

3-4 Days

TRACK MY ORDER

Once received, all orders are dispatched between 9:00am and 1:00pm AEST Monday through Friday (excluding Public Holidays). Orders received after 1:00pm AEST or outside of AEST business hours will be dispatched the following business day. Once your order has been dispatched from our distribution centre an email will be sent with your parcel tracking number and a link with which you can click to check the status of your delivery.

UNDELIVERABLE PARCELS

All Australia Post e-Parcels require a signature upon receipt of delivery. If delivery of a parcel cannot be made, the driver will leave a delivery card at the nominated delivery address. If this occurs an email will also be sent to notify you of the attempted delivery and the location of the parcel, once it has been redirected to the nearest Australia post office for your collection.

To collect the parcel the delivery card must be presented with a form of photo ID, and parcels must be collected within 10 business days from the date it is received by the local post office. If an undelivered parcel is not collected within 10 business days, it will be returned to us and you will be notified via email. Redelivery is charged at an additional $10 for Standard Shipping, and $15 for Express Shipping.

To ensure all of our customers have access to Dion Lee, international shipping through Dion Lee Online is currently available to 38 countries across the globe, with new locations added regularly.