Call Recording - Call Centers

Call Recording

Call recording and quality assurance technology can play a valuable role for businesses across a wide spectrum of industries, including automotive dealerships, financial services, insurance, healthcare, manufacturing and distribution. Any business that regularly communicates with customers, clients and partners via the phone should proactively manage the risks inherent in these interactions and promote quality assurance using call recording.

Your Versatile Call Recording Solution

Tracer automatically records, stores and organizes telephone conversations and, optionally, associated screen activity in a central, secure server. Using a variety of audio connections, communications system integrations and recording triggers, it can target those conversations that have a lasting impact on your business.

Tracer offers superior integration with leading business phone systems, ensuring the right fit for a broad array of organizational needs. Based on open standards, the Oaisys open architecture API enables easy exchange of information between Tracer and other software applications, further enhancing integration capabilities, functionality and flexibility.

Risk Management: Recordings of telephone conversations can be used to effectively reduce the risks and ramifications of miscommunication. Examples include improperly filed insurance claims, business to business purchasing, perishable goods orders, personnel recruiting, billing verification and other critical telephone transactions.

Process Adherence: Review recorded telephone conversations to verify compliance with communications processes and various adherence mechanisms. This can be especially vital in environments dealing with sensitive data that requires strict identification verification prior to release of information or services, such as health care, financial services and municipal services.

Blue Violet Networks is a leading Orange County IP business phone systems provider.
Headquartered in Costa Mesa just south of Los Angeles, Ca.
For site inquiries, please contact Desiree at dsanchez[at]bluevioletworks[dot]com