Pros:
Great service both on the ground and in the air. The staff was very nice and made sure everything for me was perfect.

HRB

TNA

OK 5.6

Pros:
Was an ok flight experience. Boarding was smooth and the cabin staff were pleasant.

Cons:
Not one of my 4 flight legs were on time. The flight I was on was advertised as non stop flight but what is not made clear is the flight has to make a stop for passengers to clear immigration and customs - which is ok but they should make it clear. They also have a wierd policy of not allowing use of phones or tablets even on flight safe mode which if you aren't prepared for makes a boring flight.

KUL

SZX

Mediocre 2.0

Cons:
Firstly, the ticket I bought had a hidden stop that wasn't disclosed to me. I called and the representative said it is fine.

CAN

CTU

Good 6.3

Pros:
staff quite friendly and helpful

Cons:
the seat can not be adjusted, worst one I've seen all these years.

SZX

CGK

Mediocre 2.0

Pros:
Only chose it for v price but it's a terrible airline.

Cons:
Flight was delayed. Seats are so cheap that are super uncomfortable. Food is terrible.

Cons:
I didn’t make the flight to Antayla because the airport customs takes too long, kayak needs to let travelers know they need a visa and passport to travel through IST. Also tight connections are impossible.

LOS

IST

Excellent 8.0

Pros:
The flight was good as well as the service

Cons:
No complaints

BKK

IST

Excellent 8.6

Pros:
Crew was very professional and helpful.

Cons:
Transit process at Istanbul airport was not very smooth. Ground staff could have been more helpful.

Cons:
It took forever to check in and board. Colombo airport is a bit disorganized. Vegetarian meal was 2 types of pasta no vegetables

CAI

AUH

OK 4.0

Pros:
The crew were NOT helpful, The captain didn't inform us well about the delay

Cons:
More communication with passengers, as well start the Entertainment screens early, NOT after take off ?? which is really strange ??

COK

AUH

OK 4.0

Pros:
Flight was on time and arrived a bit early. Seat was comfortable.

Cons:
Check-in process could be better. I was in the baggage drop off line which was much shorter line yet it took a long time to get to the agent. Need more agents at the counter. Boarding could be more structured and efficient. Boarding by zone was not followed. Food was mediocre.

AUH

ORD

OK 4.3

Pros:
Departed on time. Seat was ok.

Cons:
Check-in and boarding was too long and confusing. Too much to walk between one place to next. Overkill on security and baggage check. Food was terrible. Second full meal was chopped up to just a salad and main dish...no bread or dessert. Air hostess could be more pleasant. Flight was late 1 hr.

BOM

AUH

OK 5.3

Cons:
The food was of very poor quality and no alternatives. Went hungry the entire flight.

Pros:
I’ve flown with various airlines and must say that I was very impressed with this crew. I guess it was because they all were young and didn’t füdisplay burnout as so many other flight attendants show when dealing with their customers.

Cons:
On both flights the control forty didn’t work.

DUS

HAM

Good 7.3

Pros:
Friendly and attentive crew.

Cons:
There wasn't enough seating at the gate, people (the elderly included) had to sit on the floor or stand for quite some time as boarding started well after the gate closing time printed on the boarding pass.

DUS

TXL

Mediocre 3.6

Pros:
Staff at the airport (ticket counter and check-in) were very polite.

Cons:
The flight was delayed. Then, after flying to Berlin, the staff said we couldn't land there because of weather. They decided to fly us to Leipzig-Halle (another city a two hour drive away) and said they would provide busses to take us back to Berlin. But then, when we got to Leipzig, they said oh we might be able to fly you back to Berlin, just let us refuel. So we all sat in the plane for an hour and a half while they did that. Then, they announced that they couldn't go back to the Berlin airport because there were too many planes landing there. So they told us to get off the plane, go into the arrival hall and we would get more information there. When we got out of the plane, we were greeted by an information lady who informed us that no trains were running at that hour (it was about 11:30pm), and Eurowings would not provide us with accommodation or transportation back to Berlin. The information staff told us that our options were to personally pay for either a taxi back to Leipzig (two hours away!) or rent a car, or wait until morning to take a bus or train. I was able to stay with a friend in the city, and paid to take a bus to Berlin the next day, but what about everyone else who didn't know people in Leipzig and had to fend for themselves? As a young woman traveling by myself in a foreign country, landing in an unexpected city in the middle of the night, it could have been a potentially dangerous situation. I am extremely frustrated with Eurowings. I paid them to take me to Berlin, and they didn't. I talked to customer service on the phone, and they told me that I should make my own travel plans to return to Berlin and they would reimburse me later. Aside from the fact that there weren't buses, trains or flights running till the next morning - I shouldn't have to make my own travel plans! My plans were to fly Eurowings from Duesseldorf to Tegel, and they should be responsible for getting me there. I am never flying Eurowings again, and sharing the story with any friends who travel in Europe. They absolutely do not care about their customers.

CGN

LHR

OK 4.0

Cons:
Delayed on both legs of the flight plus poor communication relating to why and approximately how long we would have to wait.

CGN

ZRH

Mediocre 2.0

Cons:
Cancelled the flight from Cologne to Zurich - It was showing on time when we left home, but at the airport we saw the status change. No one called or emailed us even when all the details are provided while booking the ticket.
The line for the ticket counter at the airport was miserably long, so we had to use international roaming to make our calls to customer service.
They never told us why the flight was cancelled and changed the topic to how they can rebook us - my suspicion is that there were very few customers for that flight so they thought its cheaper to cancel the flight and let the customers figure out the solution. Horrible! Te only option given to us was a late night flight to Vienna (more than 12 hours later), and then staying overnight there and then flying to JFK. That was of course unacceptable as we had to join work on Monday. I asked them to then look into Dusseldorf and any flying options from there. They were able to book us a flight from there.
We rushed to DUS airport - The email confirmation took hours to show up in my inbox even though they promised 10-15 minutes. After waiting for the confirmation for a little, we had to take a cab from Cologne airport to Dusseldorf airport. It cost us over 200 euros and a lot of stress. The whole experience was a nightmare and I would not wish it upon anyone.

Cons:
Ordered special meal, did not get it so did not eat. Cabin crew unfriendly. Old aircraft so could not hear the announcements. Screen did not work. Bags took ages to come out despite being priority. BA has definitely gone downhill.

LCA

LHR

Excellent 8.8

Pros:
N/A

Cons:
Crew were all over the place (at Club Europe Cabin) and very unorganised. We went to galley few times to ask them to bring us drinks even thou they have taken our orders. They need more training to be at Club Europe Cabin. The seats should be more comfortable and should give people more leg rooms.

DEN

LHR

Excellent 9.0

Cons:
Took a very long time to empty the plane via staircases. For a 747, I expected a jetway at Heathrow.

Cons:
Flight was delayed by nearly 4 hours due to a cargo loading issue in Mombasa. Communication from Ethiopian Airlines staff regarding the issue & delay was very poor. Passengers were becoming very anxious and tense regarding the flight, if it would depart, and the safety of the plane. Improved communication from the Ethiopian Airline staff would have gone a long way to calming the situation and reassuring passengers.

ORD

ADD

Good 6.3

Pros:
Crew was very nice, very helpful

Cons:
3 hour delay in flight from Chicago to Ethiopia due to ‘mechanical issues’ made me miss my connection. I was put up in a hotel, but woke up in the middle of the night to roaches all over the place. Not the best experience

ACC

ADD

Excellent 10.0

Pros:
I liked the services of the air hostess: they were very polite. The flight was also very comfortable and enjoyable.

Cons:
The person who gives information should speak the English language portion slowly and clearly for better understanding of passengers

ADD

ICN

Excellent 10.0

Pros:
the flight was very nice and I thank all the crew for their kindness.

Cons:
There nothing could have been better cause everything is perfect

ORD

DOH

Excellent 10.0

Pros:
This was my first experience with Qatar & it was outstanding. Crew members are extremely courteous & helpful. The aircraft seats in economy class were roomy & comfortable. Bathrooms were kept clean throughout the long flight. Food was very good as was the selection of flight entertainment. Can't thi

Pros:
Excellent crew service. Smaller aircraft so not as comfortable but OK for a short flight.

Cons:
Unfortunately, due to queue for anti-icing we were delayed.

LGW

KBP

Mediocre 3.3

Pros:
The baggage reclaim was the fastest I've ever had in all my years of flying.

Cons:
Their English is slurred, garbled, and I could hardly understand any in-flight announcements. Also, there is nothing for free on the flight except one small cup of water .

KBP

JFK

Good 7.3

Pros:
Exelent landing!

Cons:
Food

CDG

KBP

Good 6.6

Pros:
Nice friendly crew, fresh aircraft model, good ticket price

Cons:
Boarding was sooooo long and slow. Bad shape of seats, I had really back ache while flying for 3 hours. I Had long trip through up the ocean for 9 hours right before that and I had no same problem

Pros:
Hi,
We had experienced a huge delay (over 8hrs) from JFK & transit in Kuwait was horrible. Staffs in transit are horrific & not at all care takers. We stayed over 18hrs in airport due to poor flight management. Staff didn't even provided hotels for accommodation.

Cons:
Customer care & poor management

JFK

KWI

Excellent 10.0

Pros:
Staff was polite and courteous. Counter service was efficient as well.

Cons:
Nothing this time.

KWI

BKK

Mediocre 3.0

Pros:
Crew polite

Cons:
Blankets rationed, crew guessed at food, announcements in any of many languages, blankets shortage. I could go on.

JFK

KWI

Good 6.6

Pros:
Good legroom! And nice planes

Cons:
The boarding at JFK was a disaster. No organization and no instructions from the crew. Felt like a free for all.

Pros:
We asked at the China air lounge if we could change seats to sit together, which they did.

Cons:
Food quality (we did not eat a bite), space

PEK

SZX

Mediocre 2.0

Cons:
We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area.
We had to take Chinese Visa to get to the baggage, even-though it is a transit.
We missed the next connecting flight to Shenzhen as it ate up all our time.
Now have to travel in the mercy of the airlines for next flight.
PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE"
MISSED ALL FLIGHTS

HRB

TNA

OK 5.6

Pros:
Was an ok flight experience. Boarding was smooth and the cabin staff were pleasant.

Cons:
Not one of my 4 flight legs were on time. The flight I was on was advertised as non stop flight but what is not made clear is the flight has to make a stop for passengers to clear immigration and customs - which is ok but they should make it clear. They also have a wierd policy of not allowing use of phones or tablets even on flight safe mode which if you aren't prepared for makes a boring flight.

Pros:
I like to keep the flight on time not always delay and to scdule more flights not only 2 flights either in going to Kuwait and from Kuwait to Doha

Cons:
I do not like flights always delay

KWI

COK

Mediocre 3.3

Pros:
Staffs in transit are horrific & not at all care takers. We stayed over 18hrs in airport due to poor flight management. Staff didn't even provided hotels for accommodation

Cons:
Poor customer management

SNN

JFK

Good 6.3

Pros:
Again similar experience nothing fancy.
Offered the right meal as a request, unlike the other flight where the chicken was offered to me and my wife despite being vegetarian.

JFK

KWI

Mediocre 2.0

Pros:
Nothing

Cons:
I was injured and unable to fly. I spent over an hour on hold trying to adjust my flight and never spoke to a rep. I emailed customer service in the US and at the airline’s point of origin. Yeh up have still not responded. Poor poor form.

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