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Does mediation initially take place with the person making the complaint and the mediator, or also with the person who the complaint has been made against? What happens if the complainant won’t agree to mediation?

Zelda Cunningham

Arthur Cox

Issues covered:

Mediation is a form of alternative dispute resolution which is defined by the Mediators’ Institute of Ireland as “a process whereby an independent, neutral Mediator(s) assists the parties to come to agreement through a collaborative process.”

It is usually initiated by a complainant making a complaint to his/her employer about another individual or a work practice, and the employer appointing a mediator (with the agreement of the complainant) to attempt to resolve the complaint. It is also possible Mediation is a collaborative process, which requires both parties to participate.

In a mediation, the mediator will generally bring the parties together for a meeting, particularly at the

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