What is JotForm?
JotForm is a freeonline form builder which helps you create online forms without writing a single line of code. No sign-up required.

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I'm having the same problem with a form I've just set up - it was displaying about 30 minutes ago and now it's not.

Answered by
mtw
on December 02, 2011 at 08:58 AM

seems to be working again...

Answered by
AtacanC
on December 02, 2011 at 09:51 AM

We apologize for any inconvenience this may have caused. We were experiencing a technical issue. But it should be fully fixed now.

@cgl102770

I've also checked your website. Your form is working fine now.

If you have any other concerns, feel free to contact us. We'll be happy to help you.

Answered by
cgl102770
on December 02, 2011 at 05:42 PM

Thank you, the form is now showing again, however, it's not sending to myself, or the clients email. I checked and our emails are in the "notifications" area. The form information does get collected by jotform, its in the reports area. However, it is not getting relayed to email addresses. Is their some things I should look at on my end that could be causing this? Thank you for any suggestions.

JotForm Support

Answered by
idarktech
on December 02, 2011 at 07:10 PM

@cgl102770

Base on our system logs, submissions was successfully sent to this email addresses (nbailes@refg1.com, christianleonard@msn.com), so please check your inbox/bulk/spam folder. I have also made a sample submissions in your secure form with my email address on it and I was able to recieved the notifications instantly, can you please check yours if you have successfully recieved my test submissions?

Also, ensure that noreply@jotform.com is in your trusted senders list. Please let us know if the problem still persist, so we can give you further assistance. Thank you so much.

I'm sorry to bother you with this...its really puzzling me. Thank you for any suggestions!

JotForm Support

Answered by
idarktech
on December 04, 2011 at 07:49 AM

Hi,

Thank you for your updates and I do apologize for any inconveniences caused.

I have made a little modification on that form, I have changed the sender email to noreply@jotform.com and switch the mail format into HTML mode. I have also created another test submissions, could you please recheck your emails? Base on our system logs, notifications were successfully sent to the following emails: