Comments

Frank van Wanrooij
July 23, 2017 14:52

When it comes to downloading/updating - if you have a folder called 'Spitfire Audio' always point the library manager to the folder Spitfire Audio - never go into this folder and choose the actual library in question.

this is not clear to me: ...always ... point to the folder SPITFIRE AUDIO - never go into this folder ...

Hello,
i have download my new Spitfire solo strings, but I don't know how to put it in my Kontakt.
I put the files with the rest of my plugin bibliothèque, but I can't open it.
Can you help me please ?
thank you
Damien

Hi, one question. I downloaded the update for Albion Tundra. I downloaded it into a folde i called "Spitfire Update" In Library manager Spitfire Albion Tundra says "installed", but how do i know that it is really installed? I contains folders like "instruments" ect in the map i called "spitfire Update" Should i have pointed the update to the folder of the orignal downloaded Library?

I just updated the Albion One library, but Kontakt can´t find the samples. Now you can´t even uninstall a library with Native Access or remove them in Kontakt as before. I´ve tried deleting the prefs file for Albion One and restarted, but no success. Any tips? And am I the only one that thinks badly about Native Access? It´s useless for uninstalling and relocating content..

I am having similar issues to Tor. I can't figure out how to get Native Access and Spitfire Updates to talk to each other for any product updates and I also updated Albion ONE this morning and Native Access doesn't allow me to update the product

Hi all, this problem is usually the result of the update having been downloaded to somewhere other than the location of your original Spitfire Albion ONE Library folder. There may be other factors however, so I have created a support ticket from each of your comments above so that one of my agents can get back to you.

Hi Svavar, We have recently updated the Scandi collection to include our new library - Ólafur Arnalds Chamber Evolutions. In order to get this library, you can add the Scandi collection to your cart on our site again and you'll get 40% off the regular retail price of the new library.

Yann Latour -- mind explaining how you solved this?? I have the exact same problem, but no idea how to fix it. Albion ONE loads the old files in Kontakt, Native Access says version 1.0 (?!) is installed, but I 'updated' with the Spitfire downloader, *it* says I have version 1.5 installed....what the heck is going on here? and before Ben suggests I downloaded to the wrong folder, nope, I followed the instructions EXACTLY (pointing to the folder that holds the Albion ONE folder, not the Albion ONE folder itself). I can't use 1.5, despite the downloader saying it's installed... so what do I do now??

Hi Michael, the best approach here is for us to have a look at your system. If you go to spitfireaudio.com/support you can start a chat session (as long as it's within our working hours) or "submit a request".

Hey Michael, I had a similar issue and Native Access isn’t the problem or solution I found. It works for new products, but not updates. When you download an update you need to drag the new NKI files into the pre-existing folder and make sure you don’t mess with your folder hierarchy. I would do a session with the spitfire support team as they got me sorted prettt quickly and I was able to make the fix with my updated Spitfire Brass library on my own

I have a question: I just purchased the Spitfire Audio Chamber Strings library yesterday. I am downloading it now (almost done). I spoke via the chat feature with a member of your support team to inquire and confirm as to whether the performance legato update to this library was already included, and I was informed that it is. I just noticed that the library is listed in my Library Manager as "Chamber Strings - Base Library." Should I be alarmed? It is still downloading, so I have not opened the library yet. Thanks!

Hi, how can I tell what the latest version of my library is? I can't see an 'Update' button in the latest Spitfire Audio app. But, I also don't see a version in my Kontakt folder or on the website. I just want to be certain.

Hi there, I have the same problem as others on here I’m afraid. I have no idea how to fix it. Chamber strings loads the old files in Kontakt, Native Access says version 1.0 but the version in the spitfire app says it’s the latest?

My DAW is absolutely offline (and will remain as long as possible!!!), how do I manage to update the old way? (I just want to download the relevant files and to do the update by hand... like the oooooold geek I am...) TIA!

Edit: Don't bother, I figured it out... but I am not confortable with the idea I have to use workarounds instead of having a real option supported by the software... Feeling like being cornered ;-)

Ya, I keep my DAW workstation air-gapped at all times. So do a couple of my friends, and I imagine many others, too. I download files to a Linux trashtop, then transfer to DAW system via thumb drive, then virus scan. No security worries and no CPU overhead with virus or other security software running along with DAW. If a product or plug-in can't be loaded this way, we don't download or purchase, period.