MBTA scolds Keolis over poor commuter rail service during storm

Keolis general manager David Scorey says the company "did not fully execute on our storm plan."

A Newburyport-bound MBTA commuter rail train out of Boston pulls in to the Rowley station during a snowstorm last March.
–John Blanding / The Boston Globe

The Boston Globe,

January 6, 2018

BOSTON (AP) — Massachusetts transit officials are admonishing the operator of the state’s commuter rail system for poor service during and after the winter storm that walloped the Northeast last week.

The Boston Globereports Massachusetts Bay Transit Authority General Manager Luis Ramirez met with Keolis Commuter Services officials Friday to express his disappointment. A transit spokesman said Ramirez told the officials to “raise their level of service.”

The company canceled more than two dozen trains while others faced severe delays when the storm hit Thursday. The system, which also serves parts of Rhode Island, didn’t fare much better Friday, when nearly every line experienced delays or cancellations.

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Keolis general manager David Scorey apologized, saying the company “did not fully execute on our storm plan.” He said changes will be made before the next storm. He didn’t elaborate.