When it comes to the mass market, you may be challenged to find a Voice Recorder that everyone can afford. This is the market space we occupy and we have solutions that cover almost 100% of possibilities with benefits including:

VoIP, TDM

and SIP call recording

Call Flags, Call Filters and

Advance Searching

Web

based UI

Record

on-Demand

Key Features

QuickRECORD is scalable and easy to manage solution for BPs, SPs and end-users

Record on Demand

Record from Now: A call can be recorded from a specific point if required

Record a specific portion: Calls can be recorded from a specific point and paused thereafter, having a relevant portion of the call recorded only.

Record Entire Call: Enable users to record a call from the beginning, in case a user realises that the entire call needs to be recorded, while in middle of the conversation/call.

Call flags are assigned to a call with the intention to highlight its nature or priority.

Very often, call centers use them to grade the quality of the call from excellent to poor or need training. In addition, multiple flags can be assigned to a single call, in a scenario where you could have a confirmed order but poor customer experience.

They can also be used to pre-define a search criterion

Recording Filters

System Level Filters: Allows the Administrator to set rules and processes to be followed for call recording

User Level Filter: This appears on the Agents web interface, which can be set-up for that specific user

User Management

Permissions Groups

User Specific Dashboards

Dashboard with template reports

Archiving & Job Scheduling

Create jobs for teams by defining a criterion for a set time and date

Archive calls by defining the path to a specific folder for the scheduled jobs to store calls

Silent Monitoring

This feature is for the Supervisor or Group Admin who can listen to a live call for monitoring and evaluation.

Playback

Once the relevant calls have been found, the calls can be accessed using the standard built-in audio player with Play, Rewind, Fast Forward and Pause functionality

Recorder Settings

Email recording to a third party

GSM 610, WAV, WMA and MP3 (32, 64 128 bit) formats

Network adaptors

Real-time statistics dashboard

Receive real time statistics within the QuickRECORD interface including calls recorded, number of monitored extensions, license details and much more.

Speech analytics

Set and monitor the frequency of the callers voice. A recorded call can be looked in to immediately, in case, the frequency exceeds the set limit as it may point towards an unsatisfied caller.

Retrieve extensions from OmniPCX Office

Now our end-users can import as many extensions as they want with a few clicks if the respective extensions are already configured with in OmniPCX Office (OXO)

Platforms and deployment

Supported on OXO, OXE & Rainbow

QuickRECORD caters to up to 250 extensions (limitation of PBX) with a web interface

Analogue: Up to 160 Channels

Digital/ISDN: With Digital/Analogue handsets both multiple BRI and Single PRI