Of course I had to investigate this yesterday after I read your posts but now I can't seem to get the little shelf re-installed correctly in the glove box and it keeps falling down. I see the tabs in the back that get inserted but the whole shelf seems to just be resting on the glove box. There doesn't seem to be anything to hook on to in the front. Is that the way it is supposed to be? I guess I never paid attention when i pulled it out. I thought about asking the dealer but I probably know more about the Grand Cherokee at this point then they do. Any advice?

Of course I had to investigate this yesterday after I read your posts but now I can't seem to get the little shelf re-installed correctly in the glove box and it keeps falling down. I see the tabs in the back that get inserted but the whole shelf seems to just be resting on the glove box. There doesn't seem to be anything to hook on to in the front. Is that the way it is supposed to be? I guess I never paid attention when i pulled it out. I thought about asking the dealer but I probably know more about the Grand Cherokee at this point then they do. Any advice?

I had the same problem - couldn't reinstall the shelf. What did it at the end - I just aligned tabs in the back with the holes, pushed forward and it all clicked into place.

Thanks for all this, guys. I just purchased a used certified 2011, and it smells of cigarette smoke. I asked the service folks at the dealer to change the cabin air filter, and they swear to me that there is no such thing on the 2011s. Having just pulled it out, thanks to this post, I can go back on Monday and show them that it exists.