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The new power source to drive government innovation

Learn how intelligent processing can super charge public service operational efficiency.

Overview

Doing more with less is one of the most common challenges that public service agencies have to face across the globe.

Indeed increasing number of transactions, budget shrinkage and an aging workforce are continuously contributing to the creation of burdensome backlogs.

As they are looking for powerful solutions, public service agencies should consider super charging their operational efficiency through the use of intelligent processing, a driver of government innovation and a potent asset for delivering public service for the future.

Background

Public service agencies have to solve a difficult equation: how to manage an increase in more complex transactions that use outdated processes, and an aging workforce that is not systematically replaced when employees retire and take valuable knowledge with them. Indeed, research shows that public services are less attractive than the private sector for young, talented students, regardless of their training background—business or engineering.

AnalysisToday, public service agencies lack the power sources necessary for what’s ahead. Unless action is taken to tackle this efficiency issue, government agencies will soon approach the perfect storm and these key business operations could run out of gas.
Clearly a change is required.

Recommendations

Leading public service agencies are showing the way by using intelligent processing to accelerate human-based processes. Not only does this positively impact their operational budget, but also it helps save time despite fewer resources. Over time, intelligent processing gathers feedback, learns and continuously adapts—significantly improving operational efficiency—delivering public service for the future.

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