FAQ making a complaint

Frequently asked questions—making a complaint

The Classification Branch can only accept complaints and enquiries that relate to the Classification (Publications, Films and Computer Games) Act 1995. We will not respond to complaints that cover matters outside of this Act or do not directly concern the Classification Branch, Classification Board, Classification Review Board or the Department of Communications and the Arts.

How do I make a complaint about a classification decision?

The Classification Board welcomes feedback about its decisions for films at the cinema, DVD and Blu-ray, computer games and publications. We will only respond to enquiries and complaints relevant to these types of products.

Comments and complaints can be sent the Classification Board via the Contact us page.

How do I complain about a trailer I saw at the cinema?

Please contact the cinema where you saw the trailer first to address your concerns. If you are not happy with their response, please contact the Classification Branch via the Contact us page.

How can I make a complaint about television programs?

The Classification Board and the Department of Communications and the Arts cannot resolve complaints about things you have seen on television. If you have a complaint about a program, contact the television network directly. If you think a licence condition or standard has been breached, contact the Australian Communications and Media Authority.

How can I make a complaint about an advertisement for something other than a film or computer game I've seen at the cinema or on television?

The Classification Board and the Department of Communications and the Arts cannot resolve complaints about advertising for anything other than films at the cinema or on DVD/Blu-ray, computer games or publications. For advertisements including billboards and posters, you may wish to contact the responsible product or service organisation directly, or Ad Standards.

How can I make a complaint about the classification of a film or computer game I've seen or purchased online?

The Classification Board and the Department of Communications and the Arts can investigate certain complaints about content on streaming services and storefronts offering digital downloads. Please contact the service provider first. If their response is unsatisfactory, please include the service provider's response when you contact us. Depending on the nature of your complaint, we may direct you to the Office of the eSafety Commissioner.