JoReels Casino

Overview

Review last updated – November 2018.

JoReels Casino is a relatively new gambling property – it is a white label running on the MT SecureTrade platform. It holds dual licenses with the MGA, and the UKGC. They offer a range of games by: Play ‘n Go, NYX Gaming, Yggdrasil, Quickspin, Thunderkick, Scientific Games, ELK Studios, Net Entertainment and Microgaming. The home page features a brown and orange colour pallet and the site is themed on 1920 prohibition era America.

Trustworthiness

- 4 / 10

During the research for this review it came to light that one of the Affiliate Managers for JoReels had concurrently been marketing both JoReels and Wolf Affiliate properties to affiliate partners. It would be highly unusual for two competing brands to allow a single Affiliate Manager to represent both of them at the same time as this creates a significant conflict of interests.

Wolf Affiliates represent Ocean Bet Casino, a Game Tech Group N.V. operator. This group are one of the most widely rogued groups in operation today due to their question practices and terms.

It then came to light that the same affiliate manager, despite claiming to have left Wolf Affiliates, was listed as the owner of the Wolf Affiliates website.

We consider it very likely that, despite the denials of the individual involved, there is an ownership connection between JoReels and Ocean Bets.

ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for JoReels Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license. Given that we can manage complaints directly via JoReels license holder - cutting out JoReels management - this will offset the review status that these potential ownership connections would as standard warrant.

Bonuses

The JoReels Casino Welcome bonus currently consists of a bonus of 100% up to £50.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 70xbonus for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

Customer Service

- 10 / 10

Email Testing Record

August 2017 - 1 hours 7 minutes.

Licensing

- 10 / 10

JoReels Casino hold the following gambling licenses :

United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. +
JoReels Casino currently use IBAS. You can find further information regarding this regulator's complaint policies here.

Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. ThePOGG.com acts as the ADR service used by JoReels Casino for their MGA license. You can find further information regarding this regulator's complaint policies here.

Contact

Slots RTP

Despite it being required by the UKGC license JoReels Casino do not publish the RTP figures for all of their games.

Comp Points

JoReels Casino do not appear to offer any form of comp point program.

Closing Thoughts

Everything would go in JoReels favour - they're on a respectable platform, are offering quality games and hold some decent licenses - but the apparent ties between this operator and Wolf Affiliates, or more specifically the Game Tech Group N.V. are worrying enough that we would encourage any player to run a mile in the other direction.

Affiliate Program:

Promotional Terms & Conditions

This promotion is only available to new players and only once they've made their first deposit.

The JoReels Casino Welcome bonus currently consists of a bonus of 100% up to £50.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 70xbonus for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

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