Through CEFC’s close monitoring of program protocol implementation with the organizations’ counselors, performance stipends are awarded for demonstrating adherence to program protocol in addition to number of borrowers counseled.

Monitoring counselors’ performance enables CEFC to assure the program’s checklist of remedies is being explored with each borrower.

If a counselor’s performance in implementing the protocol is not at an acceptable level, CEFC staff will provide feedback and coach counselors to attain a level of performance that provides the borrower full exploration of his available repayment options, including other major program milestones.

By conducting a formal third-party evaluation, CEFC is able to report to program funders the fidelity of protocol implementation as well as program outputs and borrower impact.

To learn more about supporting a Student Loan Debt Repayment Counseling partnership in a specific area or community, please contact CEFC to learn more details.