Comments

The threat element seems to be born of the power of reviews. I would say the two have seen a parallel increase if graphed. On the odd occassion a manager ends up in a dispute there is always a guest attempt of last resort: "reputation battering" via social media and reviews.

99% of the time all can be sorted easily, but sometimes you get that feeling that some people are professionals in their approach and use that new weapon on last resort.

What they fail to understand that the online world is ephemeral and even if they attempted this, it is lost in the forest of data and slips quietly into the night.

A good response is to take the moral and professional highground and say that it is their perogative to do this of course, but the company will take a dim view on any libellous or non-evidenced statements and we will appoint suitable professionals to deal with the matter. The only thing more scary than social media is lawyers!