Account Questions

How do I become a member? To view eligibility requirements, please click here.

How do I set up Direct Deposit? Contact your Human Resources department to file the paperwork necessary to enroll in direct deposit and make sure to use our routing number and your account number.

Online Banking/Bill Pay

How do I sign up for Online Banking? Click hereto enroll in Online Banking. If you have an online account set up, you can login from the main page of our website.

What if I forget my Online Banking Password? If you need assistance, please contact usand one of our member service representatives will be happy to help.

How do I sign up for Online Bill Pay at account opening? When you log-in to Online Banking, click on the Bill Pay link and it will prompt you to sign up for Bill Pay. You must have a checking account with us to sign up for Bill Pay.

How do I add Online Bill Pay to my home banking? Contact Member Services (254) 778-3199 and a representative will be glad to assist you in adding Bill Pay to your account.

I’m already signed up for Bill Pay but I have questions about using it. You can call (254) 778-3199 to speak with a Member Services representative.

Is there a limit to the amount of transfers I can make each month from my savings account? Yes. Regulation E limits you to six electronic or telephone transfers per share account per month.

Debit & Credit Cards

What do I do if my Debit card is lost or has been stolen?

To report a Lost or Stolen Debit Card, contact:

Weekdays (254) 778-3199

After Hours (866) 664-9364

Can I use my account internationally? Yes, SWECU debit and credit cards work internationally, but you must contact us prior to using your card to activate this feature. Debit cards will only work with a PIN based transaction.

I am traveling soon, what do I need to do to ensure that my card works? Please call our office at (254) 778-3199 to let us know where and when you are traveling.

Lending FAQs

Can I pay an additional amount towards the principal balance of my loan? Yes. Any accrued interest will first be credited to your loan from the additional payment. The remainder of the payment will be applied to your principal balance.

About Credit Unions

Is my money insured at SWECU? Yes, a member’s funds are federally insured through the NCUA (National Credit Union Administration). The NCUA is very similar to the FDIC for banks. Depending on how an account is titled, the account can be eligible for more than $100,000 through the NCUA (up to $250,000 per depositor), with IRA coverage of up to $250,000.

What is a Credit Union? A Credit Union is a cooperative, not-for-profit financial institution organized to promote healthy financial practices amongst its members. It is member-owned and controlled through a board of directors elected by the membership. The board serves on a volunteer basis and may hire a management team to run the Credit Union. The board also establishes and revises policy, sets dividend and loan rates. The result: members are provided with a safe, convenient place to save and borrow at reasonable rates at an institution which exists to benefit them, not to make a profit.

Other Service FAQs

Does Scott and White Credit Union offer Notary Services? Yes, please contact usto set up an appointment to meet with our Notary.

Wires

If someone is wiring me money, how long will it take to post to my account? If the wire is coming from within the United States, it generally takes a few hours to post to your account.

What information do I need to provide for a wire to be sent to me? Click here for wire instructions

How do I send a wire? Outgoing wires require a signature. Requests received before 4pm will be wired same day.

Checks and Stop Payments

How do I order checks? If ordering checks for the first time, contact your member services representative for assistance. To re-order checks,click here.

How long are stop payments good for? Stop payments are valid for 6 months and can be initiated in branch, through Home Banking or by calling Member Services.

What do I do if a check clears my account for the wrong amount? Please contact our office at (254) 778-3199 and we will verify and adjust your account to correct the matter.

*APY = ANNUAL PERCENTAGE YIELD. APR = ANNUAL PERCENTAGE RATE. RATE BASED ON CREDITWORTHINESS AND TERM OF LOAN. RATES ARE SUBJECT TO CHANGE AT ANY TIME AND ARE NOT GUARANTEED. WE PROVIDE LINKS TO THIRD PARTY PARTNERS, INDEPENDENT FROM Scott & White Employees CREDIT UNION. THESE LINKS ARE PROVIDED ONLY AS A CONVENIENCE, WE DO NOT MANAGE THE CONTENT OF THOSE SITES. For optimum viewing and functionality use a browser that supports 128-bit, U.S. security level encryption. While other browsers may work on our site, there may be some viewing and/or functionality limitations. To protect your personal computer (PC) from viruses and Trojans, which could compromise information on your PC, we highly recommend that you install antivirus software.