Store Policies

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal check. Personal checks will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Return / Refund Policy

If, for any reason you return all or part of your equipment (within 30 days of your purchase) from TelephoneSystemsDirect.com you will be charged a restocking fee of 20% of the purchase price Restocking fees are charged to offset actual costs of repackaging, restocking & administration incurred. Under no circumstances will credit be issued after the 30 day return period.

All equipment returned to TelephoneSystemsDirect.com require an RMA number.

An RMA number will not be issued if the serial number of the defective product is not provided.

All products being returned for credit or replacement must be in the original manufacture carton/box and over-boxed in another carton for shipping.

All cartons must be in good resale condition. Do not write on boxes that are being sent back.

All returns must be complete and must include all system components/manuals. Items that arrive incomplete (no manuals, missing curly cords, handsets, not original box, etc) will be sent back to the customer upon receipt.

A restocking fee may be applied (but not limited) to all items returned for reasons other than product defect. All opened merchandise is subject to a restocking fee.

Customers are responsible for shipping charges for returned items.

Defective Equipment Exchange

TelephoneSystemsDirect.com will replace defective equipment within 30 days from the date of your purchase. Upon receipt and inspection of your returned equipment a replacement will be shipped back to you. For faster processing a new order may be placed for the same item and paid in full. Upon receipt of your returned equipment full credit will be issued to your account (including shipping).

Delivery Information

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone, e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially, and effectively.