From the 21st May 2018, a very small portion of Sony Blu-ray players / AV Receivers may become unable to access apps, updates or other network services.This is due to cached information* remaining on your devices – typically your Internet router – following a Bravia server upgrade.

If you suddenly cannot see any network service or app icons, or access apps and other network services on your Blu-ray player / AV Receiver, please try the following:

Unplug the power cords of your Blu-ray player / AV Receiver and Internet router and reconnect them after one minute

You could also try this additional troubleshooting step if you feel comfortable changing your Blu-ray player / AV Receiver settings: