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Topic Review (Newest First)

12-04-2013 11:02 AM

FordService

Quote:

Originally Posted by ztbishop

Does this look like something I should take to the dealer to look at, or am I over-reacting? And will some dealers blow it off if you've changed your own oil?

Hey ztbishop,

I recommend bringing your Focus in to your dealer. In addition, I'd like to loop in your regional customer service manager to assist. Please send me a PM with your full name, best daytime phone number, VIN, and servicing dealership.

i just hit 15K miles Had dealer change the oil at 5K, did it myself at 10K, no oil leaks...just changed it at 15K and noticed the oil level was maybe half a quart lower than when I filled it at 10K.

There is a small amount of oil on the bottom cover, and if you look at the picture there seems to be some oil on the front - bottom area of the Motor. There were some small drops gathered at the bottom as well.

Does this look like something I should take to the dealer to look at, or am I over-reacting? And will some dealers blow it off if you've changed your own oil?

Been using Mobil 1 Synthetic, same weight that's called for, and Mobile 1 Filters.

10-14-2013 10:10 AM

FordService

Quote:

Originally Posted by silverknight

...just did the 2nd oil change the other day myself at 10,600 and noticed the leak there. So I will take it into the dealer later this week.

Hi silverknight,

I'm glad you made an appointment at your dealership so they can perform an inspection. Once you get a diagnosis, PM me and I'll look into options to assist. When you follow up, be sure to include your name, daytime phone number, mileage, VIN, and servicing dealership.

Todd

10-13-2013 05:25 PM

silverknight

Just did an oil change on my wife's 2013 Titanium, 4 months and 10,600 miles old now. First oil change was done by dealer at 5 weeks, 5,000 miles after purchase. Not sure if the was oil residue then or not. I just did the 2nd oil change the other day myself at 10,600 and noticed the leak there. So I will take it into the dealer later this week.

09-30-2013 01:53 PM

jtburkett

Quote:

Originally Posted by Stevins

Just did my first oil change (5500miles) and I have the same leak.....

Stevins,

The final diagnosis I was given was a bad clutch throw out bearing. Once it failed, it allowed trans. fluid to move to places where it wasn't supposed to be, including clutches. My actual rear main seal was not defective, but they replaced it anyway since they were already in there.

Keep us posted about what the dealer says.

09-29-2013 03:32 PM

Stevins

Just did my first oil change (5500miles) and I have the same leak.....

08-22-2013 12:21 PM

jtburkett

Took the car back in and had the head mechanic look at it.....it was the air box. Now it's tightened up, and the car sounds like it did on day 1. All is well again. Good timing for the 400-mile road trip coming up next week!

08-18-2013 05:14 PM

jtburkett

Out of the shop...

OK...I finally got my car back from the shop. I'm happy with the performance of the "new" transmission. Dealer said I would have paid more than $2K for this work outside of my warranty...yikes. Anyway, within 1 minute of driving my car, I knew it still wasn't quite right. It felt good and responsive to drive, only now under moderate throttle (torque) the engine is MUCH louder than before. I turned right around and took it back to the dealer and made a tech jump in the car with me as we went around the block. He agreed...it didn't sound normal. Almost like an exhaust joint was loose or a motor/transmission mount needed to be tightened. I sat there for an hour as they put it back on the lift, ran smoke through the exhaust system, checked mounts, nuts, bolts, and finally brought the car back to me....I pulled out of the dealer for the 2nd time, and the noise was no better whatsoever.

They told me to come back in a week when the main mechanic is back. Anyone have any ideas as to what would make the motor sound so loud under moderate acceleration? Almost like a Subaru...like there's a custom exhaust on it (albeit with the sound coming from under the engine), until I let of the gas and it's quiet as ever. The sound is at its loudest & most resonant at around 3,200 rpm.

It's hard to have a new car not be perfect.

08-15-2013 08:34 AM

FordService

Quote:

Originally Posted by jtburkett

So, I just got a call from the dealer, and was told that the "clutch throwout bearing" has also gone bad, and will need to be replaced...

Hi jtburkett,

I received your PM and responded; thanks for reaching out! I would recommend that you edit your public post so that your private information isn't visible. Let me know if you have any other questions!

Crystal

08-14-2013 02:40 PM

jtburkett

Quote:

Originally Posted by FordService

Touch base with me when the repair is done, jtburkett; I want to make sure this is resolved for you. If you need additional assistance, be sure to include your VIN, dealer, mileage, daytime phone number, and full name in your message.

Crystal

So, I just got a call from the dealer, and was told that the "clutch throwout bearing" has also gone bad, and will need to be replaced....and that this unit is on backorder since this part is failing all over the country. He says it will be a week before I get my vehicle back. The dealer is actually reputable, and I believe him, but this is very disappointing. I'm now begging them to give me a loaner, to which they have refused due to "the economy". I need to have a loaner car so I can get to and from work for the next week, and I definitely shouldn't pay for a rental car while my car is being repaired within the factory warranty. Please see what you can do to help me.

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