The holiday shopping season has settled, but the challenge is far from over for retailers as 2014 comes to a close and new trends in the way customers shop continue to take shape in 2015. Even while mobile shopping continues to grain …

When you look at overall Holiday 2014 sales season, you see it came in like a lion and out like a lamb. In this video, ChannelAdvisor founder and CEO Scot Wingo talks about why ecommerce sales grew year-over-year, despite a last-minute …

A new report from Forrester Consulting, commissioned by Accenture and SAP unit hybris, found that retailers’ ability to deliver a multichannel shopping experience is lagging behind customer expectations, according to a report in Business2Community.

Jagged Peak to Showcase How EDGE™ is the Central Hub for Omnichannel Retailing at IRCE 2014 (via PR Newswire)Attendees at Internet Retailer Conference and Expo (IRCE) in Chicago next week will learn how major retailers are using EDGE to connect …

The head of specialty sportswear retailer Genesco said on the company’s Q1 earnings call that it plans to implement several aspects of its omnichannel strategy later this year, seeing it as a significant growth area.

Answers Corporation has announced the release of The Answers Experience Index (AXI): 2014 U.S. Retail Edition, a study of multichannel retail touch points based on 40,000 consumer surveys gathered for the top 100 retail websites, top 30 retail chain stores and top 30 mobile …