Month: August 2009

Getting a Customer home, in the air and on the road

JetBlue receives a lot of letters from Customers telling us what they did or didn’t like about their service. We share some of the best ones on HelloJetBlue, but this story’s good enough to merit its own blog post. One of the behaviors that defines Jettitude is to Be in Blue, always. In this story,

Marty St. George

I’m in AUS, getting ready to announce our new sponsorship of U of TX Athletics. I know their fans are going to love the JetBlue Experience that Sean and his team deliver at AUS. Capt Joseph and his crew will be kicking off the ceremony when they land from Boston in a few hours.

Crewmembers to run in Hangzhou

JetBlue has long been a proud participant in WARR (World Airline Road Race). Crewmembers will be in Hangzhou, China this year for WARR 2009 on Sept. 10-13. We asked team captain and FLL Inflight Crewmember Jaime Ramirez to share some thoughts on the experience for the blog: I am happy to say I have been

A tale of lost and found

Sometimes a mistake results in a happy ending. Although we have some of the industry’s best baggage performance (over the past year especially), when you’re handling 10s of millions of Customers’ bags per year, some are bound to lose their way.