Charles Schwab Ranks Highest in J.D. Power Full Service Investor Satisfaction Study for Second Year in a Row

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"Since day one, our philosophy has been to see the world through our clients’ eyes and put their needs and satisfaction first, and receiving the highest ranking in the J.D. Power Full Service Investor Study once again is a testament to that commitment"

SAN FRANCISCO--(BUSINESS WIRE)--Charles Schwab has received the highest ranking in overall satisfaction
in the 2017 J.D. Power Full Service Investor Satisfaction Study. Schwab
also ranked highest in the 2016 J.D. Power Full Service Investor
Satisfaction Study.

With an index score of 838 on a 1,000-point scale in the 2017 Full
Service Study, Schwab scored 19 points above the overall satisfaction
industry average and received the highest scores in the areas of
“Product Offerings” and “Commission and Fees.”

“Since day one, our philosophy has been to see the world through our
clients’ eyes and put their needs and satisfaction first, and receiving
the highest ranking in the J.D. Power Full Service Investor Study once
again is a testament to that commitment,” said Terri
Kallsen, executive vice president and head of Schwab Investor
Services. “Investors today expect a more modern approach to investing
and wealth management – an approach that treats clients the way they
want to be treated, uses a combination of people and technology to make
financial planning and investing easier and more accessible, and
delivers all this at a great value. Our goal is to continually be at the
forefront of delivering on those expectations.”

Since its founding more than 40 years ago, Schwab has expanded its suite
of products and services aimed at full-service investors, particularly
in the area of wealth management. At the end of 2016, Schwab Investor
Services advisory solutions had more than $217 billion in assets under
management. The firm held planning conversations with approximately
132,000 clients in 2016, an 18 percent increase from 2015.

Furthering its commitment to client satisfaction, in February 2017
Schwab introduced a broad-reaching Satisfaction
Guarantee for clients, unique among brokerage firms. If a Schwab
client is not satisfied for any reason, Schwab will refund any related
commission, transaction fee or advisory program fee paid to the firm.*

The official J.D. Power 2017 U.S. Full Service Investor Satisfaction
Study press release can be viewed here.

About Schwab

At Charles Schwab we believe in the power of investing to help
individuals create a better future. We have a history of challenging the
status quo in our industry, innovating in ways that benefit investors
and the advisors and employers who serve them, championing our clients’
goals with passion and integrity.

Charles Schwab & Co., Inc. received the highest numerical score among 20
firms in the J.D. Power 2017 Full Service Investor Satisfaction Study,
based on 6,579 responses measuring opinions of investors who used full
service investment institutions and were surveyed in January 2017.

Your experiences may vary.

Visit jdpower.com

Wealth management refers to products and services available through the
operating subsidiaries of The Charles Schwab Corporation of which there
are important differences including, but not limited to, the type of
advice and assistance provided, fees charged, and the rights and
obligations of the parties. It is important to understand the
differences when determining which products and/or services to select.

*If you are not completely satisfied for any reason, at your request
Charles Schwab & Co., Inc. (“Schwab”) will refund any eligible fee
related to your concern within the timeframes described below. Two kinds
of “Fees” are eligible for this guarantee: (1) asset-based “Program
Fees” for the Schwab Private Client (“SPC”), Schwab Managed Portfolios
(“SMP”), Schwab Intelligent Advisory (“SIA”), and Managed Account
Connection (“Connection”) investment advisory services sponsored by
Schwab (together, the “Participating Services”); and (2) commissions and
fees listed in the Charles Schwab Pricing Guide for Individual Investors
(“Account Fees”). Program Fee refund requests must be received no later
than the next calendar quarter after the Fee was charged. Account Fee
refund requests must be received within one year of the date that the
Fee was charged.

The guarantee is only available to current clients. Refunds will only be
applied to the account charged and will be credited within approximately
four weeks of a valid request. No other charges or expenses, and no
market losses will be refunded. Other restrictions may apply. Schwab
reserves the right to change or terminate the guarantee at any time.

Some links provided in this press release take you to websites not owned
by Charles Schwab or its affiliates. Charles Schwab is not responsible
for the content on those websites and does not provide, edit, or endorse
any of the content. Those non-affiliated companies are wholly
responsible for the content and features found on their sites.