GCCC spent lots of time and efforts to develop functional requirements for Enterprise Resource Planning solution with one of its core module being Asset Management. You may like to contact John Gorman on GCCC switch board, if they are happy to share (there might be IP issues).

I was partly involved, when I was with Gold Coast City Council, but do not have all documentation with me any more.

I reckon one of the big advantages of sharing knowledge publicly, is that if you ever move Councils, all of your previous work isn't lost to you.
I believe if everyone who moved Councils could more easily access documents and information they created at their previous Council, every Council would be a winner.

A trouble ticket management software is a software that organizes and tracks down trouble tickets filed by customers or employees of a company. This software also manages the information and distributes it to the departments concerned that could troubleshoot the error. The trouble ticket management software of today uses emails and tickets as its media and connects with customers for customer database building.

The purpose of the software will be defeated if you invest your time building its database only to find that your web site is not compatible to run it properly. All websites have different needs and designs and a single type cannot fit all websites. You can learn more about the trouble ticket management software available by simply searching on the net. More info, check out: iKode Helpdesk X.

I suspect a lot of Asset Management Systems around now would be capable of doing 90% of the things identified in the spec. Like a lot of things on the site, I was hoping that others would contribute to it and improve it over time, but it hasn't had much done to it in a long while. Still, I hope it is at least a good checklist for anyone thinking of developing their own specification.

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