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COOKIES

Like many websites, we use “cookies” to collect information. Youstice may set cookies for your web browser as you visit our websites or as you use our products and services.

A cookie is a small piece of information that is stored on your computer for the purpose of identifying your browser during interaction on websites. Cookies may also be used to store information such as identifiers and user preferences, during the validity period of the relevant cookie, when a browser accesses various website pages or when it returns on the same website. A website may set a cookie to the browser only if the browser's preferences allow it and only the issuer of a cookie may read or modify the information contained in such cookie. Furthermore, a browser only permits websites to access the cookies each particular website has set, never to those set by other websites.

We use various types of cookies :

1. Necessary: "strictly necessary cookie" : Certain cookies are necessary for your usage of our website and are present every time you use our web. They do not contain any personal data.

2. Site experience: "functional cookie" : Functional cookies enable our site to remember your choices and your personal parameters in order to be able to propose to you more personalized functions during your usage of our site.

3. Performance and Operation: "analytical cookie" : Analytical cookies permit to recognize visitors of our site and in general anonymized manner measure user information such as frequency of visits of sub-pages, length of visits etc. They enable us to improve our website.

Why do we use cookies? The cookies installed on Youstice are exclusively intended to enable or facilitate communication by electronic means and are strictly necessary for the provision of the service. When you browse our website and use our application, cookies will be installed and accessed to help us analyzing your experience and the traffic of our website. You have the option to manage the cookies used by configuring your browser as described below.

How can you manage cookies? You have several options to manage cookies. Most browsers are set by default and accept cookies, but you can choose to systematically accept or reject all cookies or only cookies from certain issuers. You may also configure your browser to accept or reject cookies on a case by case basis prior to their installation. You may also regularly delete cookies from your device terminal via your browser. Remember to set all the browsers of your different terminals (tablets, smartphones, computers).

Each browser has its own way of managing cookies and cookies settings. The configuration of each browser is described in its help menu, which will inform you of how to change their cookie settings. For example:

However, please note that setting your browser to disable cookies may restrict you from accessing certain features, pages, or areas of the site, for which we cannot be held responsible.

Please further note that if you decide to reject cookies, a refusal cookie will be installed on your device. If you delete this refusal cookie, it will no longer be possible to know that you wanted no cookie to be installed. Likewise, when you decide to accept cookies, a consent cookie is installed on your device. This is why consent cookies and refusal cookies should not be deleted from your device.

Welcome to Youstice Blog!

We will use this space to share with you the latest developments on what we do at Youstice. We will also invite various experts to speak their mind about a number of topics, such as online dispute resolution, as well as the latest trends in issue management, e-commerce and technology, among others.

In our latest blog, we wrote about the e-commerce trends for 2018. Altogether, there is one particular trend which will play the most important role in the future of customer service.The AI is revolutionizing every industry today and we believe it is the future of customer care as well. Here is why.

Thomas G. Giglione has over 20 years of working experience as a mediation trainer, commercial mediator and institutional arbitrator. He is an accomplished dispute resolution professional who has mediated in a wide range of commercial cases including class action matters, primarily employment, construction, regulatory, consumer, general contract and business disputes as court appointed Roster mediator for the Supreme Court of Ontario, Canada.

Effective management of your cases is always our priority. This effectiveness does not come from the quantity, but the quality of the data. Therefore, we have used some of the best UX practices to design a dashboard that makes your data approachable and smart. Check out what we have come up with for you.