Overview and CQC Inspections

OverallGood

Our inspector's description of this service

Last updated 27 June 2016

Shires Health Care provides primary medical services to approximately 15,800 patients through a personal medical services (PMS) contract. Services are provided to patients from a main site and a branch surgery in purpose built premises.

The clinical team comprises seven GP partners (three male and four female), two salaried female GPs, six practice nurses, a community matron, and two healthcare assistant. The clinical team is supported by a practice manager two care coordinators and a team of administrative and reception staff.

The practice is a training practice for both GPs and nurses.

The level of deprivation within the practice population is above the national average. Income deprivation affecting children and older people is also above the national average.

The practice is open from 8am to 6.30pm on Monday to Friday. The consultation times for morning GP appointments are from 8am to 11.50am. Afternoon appointments are offered from 2pm until 5.30pm. The practice offers extended hours on a Monday, Tuesday and Thursday until 8pm.

The practice has opted out of providing out-of-hours services to its own patients. This service is provided by Derbyshire Health United through the 111 system.

Inspection ratings

We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:

Outstanding – the service is performing exceptionally well.

Good – the service is performing well and meeting our expectations.

Requires improvement – the service isn't performing as well as it should and we have told the service how it must improve.

Inadequate – the service is performing badly and we've taken enforcement action against the provider of the service.

No rating/under appeal/rating suspended – there are some services which we can’t rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.

Ticks and crosses

We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.

There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.

The service must make improvements.

At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.