Terms of use

ICDSoft will never require clients to advertise for ICDSoft on their websites in any way, shape or form. Clients are allowed to use their sites for business/commercial or personal websites and content.

Content

All services provided by ICDSoft may be used for lawful purposes only. Transmission, storage, or presentation of any information, data, or material in violation of any United States Federal, State, or City law is prohibited. This includes, but is not limited to: copyrighted material, material that is threatening or obscene, "adult only" content material, or material, protected by trade secrets and other statute.

Note: Pornography and sex-related merchandising are prohibited. This includes sexual content or direct links to adult content hosted elsewhere. Sites promoting any illegal activity, violence, or content that may be damaging to our servers or any other server, or links to such sites are also prohibited. Examples of non-acceptable content or links are:

Pirated software or copyrighted MP3 files

Hacking Tools

Warez sites

Adult content (in any form)

Spamming Software

Web-based shells

ICDSoft will be the sole arbiter as to what constitutes a violation of this provision.

Disk space

ICDSoft will monitor the customer's disk usage and if it exceeds the usage agreed upon, ICDSoft shall have the right to take corrective actions. Such corrective actions may include assessment of additional charges or suspension of service.

Refund policy

For shared hosting services, ICDSoft offers an unconditional 100-day money-back guarantee. If the customer wishes to cancel a hosting account on a shared server within the initial 100-day period for any reason, he/she has to notify ICDSoft via e-mail (pr@icdsoft.com) or the ticketing system at SureSupport.com, and the payment will be promptly refunded. Since all domain registrations are irreversible and non-refundable, they will be subject to an annual registration fee for a separate/standalone domain, according to the Domain pricing list. Therefore, if the customer purchased a hosting account with a domain registration, the domain registration fee will be deducted from the refund amount. As the customer is the sole owner of the registered domain name, arrangements can be made to transfer its registration to another provider.

For VPS services, ICDSoft offers a 15-day money-back guarantee, for the initial term of service only.

No partial or prorated refunds are offered after the initial money-back guarantee period.

If a customer disputes a setup / renewal charge for any account, ICDSoft will not re-activate the service, unless the customer covers all fees involved, including the chargeback fee and any other transaction fees.

Accounts terminated due to policy violations will not be refunded.

The purpose of the 100-day money-back guarantee is to allow customers enough time to test ICDSoft hosting services, and/or to be able to reverse possible erroneous payments. ICDSoft reserves the right to refuse cancellation requests, in cases of a repeating abuse of the money-back guarantee policy - e.g. opening and refunding an account and then opening it again, or making too many cancellation requests for the mere purpose of using a free hosting service.

Account renewal policy

ICDSoft does not renew accounts automatically. For the customer's convenience, ICDSoft will send a renewal reminder to the contact email address on file for the corresponding hosting account. The customer is ultimately responsible for renewing the hosting account through one of the options given by ICDSoft.

Customers are not allowed to open a second hosting account for a domain that is already hosted through ICDSoft. If the customer wants to continue hosting the specified domain with ICDSoft, he/she needs to renew the account using one of the renewal options given by ICDSoft.

Domain registration policy

ICDSoft registers customer domains at the ICANN-accredited registrar Enom Inc. Therefore, all domains registered through ICDSoft are a subject of the Domain Registration Agreement of Enom Inc.

By registering/transferring a domain at ICDSoft, you confirm that you have read and you agree with the Registration Agreement of Enom Inc.

The pricing of the domain registration services with ICDSoft are defined in the Domain pricing list.

Registration and renewal of .EU domain names

EURid (The European Registry of Internet Domain names) requires the registrant contact of .EU domain names to be situated in the European Union. If this requirement is not met, the domain registration may be rejected or revoked. Due to limitations imposed by EURid, the manual renewal of .EU domain names is not possible. Renewing .EU domain names is done by setting an "automated renewal" flag. ICDSoft will enable this setting by default. If a client does not want to renew a .EU domain name, they need to contact ICDSoft at least 30 days before the domain's expiration date so that this flag can be disabled.

All .EU domain name registrations need to match the EURid requirements listed at http://www.eurid.eu/.

Registrant Verification

Per ICANN regulations, the registrant contact details of domain names may require verification. If the contacts were not previously verified for a domain name, a verification message will be sent to the registrant email address(es). The owner will need to follow a verification link within 15 days to avoid disruption of the domain service.

Dispute resolution policy

In case of ownership dispute, ICDSoft reserves the right to be the sole decision maker in settling the dispute. There are several guidelines, based on which ICDSoft will decide who is the rightful owner of the disputed hosting account or domain name:

By default, ICDSoft will grant ownership to the person who paid for the hosting account. If the purchase was made by credit card or PayPal, the holder of the respective credit card or PayPal account will be considered the owner. If the purchase was made by Western Union, bank transfer, or some other similar way, the respective sender of the funds covering the purchase of the account will be considered the owner. ICDSoft reserves the right to confirm the identity of the owner by contacting him/her by e-mail or telephone, in the same order of preference.

If the identity of the credit card holder or the sender of the funds as discussed above cannot be confirmed, ICDSoft will attempt to determine the owner in other ways, which include but are not limited to investigation of log files, investigation of the content hosted under the respective hosting account or domain name, and investigation of the sequence of annual payments for the disputed service.

In case of death or serious disability of the original owner that prevents him/her from continuing to manage the hosting account or the domain name purchased, ICDSoft may grant ownership to another person or organization, if enough proof is presented about the original owner's condition, and based solely upon the investigation that ICDSoft will undertake about this issue.

ICDSoft will consider a court decision overruling in case of ownership dispute and will always comply with such a decision.

Lost login information policy

In case the customer has lost the hosting account or domain name login information, he/she can request it to be sent to the contact e-mail address for the respective service.

If the contact e-mail address is outdated or incorrect, the customer should contact accountmanager@icdsoft.com to request an investigation of the issue. In this case, the dispute resolution policy may be applied.

Traffic guidelines

Accounts that reach their monthly traffic limit may be a subject of automatic site suspension. Also, any accumulated traffic over the monthly limit will be charged additionally in accordance with the characteristics of the plan purchased. If a site is suspended under this provision, and the hosting account is in good standing, the site will be enabled on the first date of the next month, when the traffic counter is reset. In case of failure to cover fees incurred by traffic over-usage, ICDSoft reserves the right to take corrective actions such as full suspension of the hosting account. In case ICDSoft takes corrective actions under this provision, the customer shall not be entitled to a refund of any fees paid in advance.

Chat rooms

Running and linking to IRC servers or IRC bots and clients such as Eggdrop, BitchX, ircii, etc., is strictly prohibited.

Background running programs

Programs running in the background are not allowed on shared hosting servers. Limited background and daemon services are allowed on WebApps and Managed VPS services.

Resource usage

To maintain the integrity of our shared hosting services, we have several special per-user resource limits in place. These include, but are not limited to:

Memory limitations: Customers using shared hosting services will be able to use only a certain portion of the total available memory on the server.

CPU usage limitations: Scripts that take too much real CPU time will be terminated.

Simultaneous script execution limitations: Customers will be able to run only a certain amount of CGI scripts simultaneously. Whenever this limitation is triggered, execution of subsequent CGI script requests via the web will produce an error message.

MySQL disk usage limitations: In cases, in which the integrity of the MySQL service is endangered, the MySQL disk usage of customer accounts may be limited. No limits will be applied to accounts with MySQL disk usage below 3GB.

Number of inodes limitation: The total number of files and folders on a single hosting account should not exceed 500,000.

Number of vhosts limitation: The number of vhosts is determined by several factors, including the number of parked domains on the account, the number of the created subdomains, assigned IP addresses, and installed SSL certificates. Customers with a large number of vhosts (over 1000) might be contacted and asked to reduce their number.

MySQL connections limit: Each MySQL user cannot exceed a certain number of connections to the MySQL server.

Mailbox usage: Each mailbox on a shared server is limited to a certain disk space and number of inodes, according to the hosting account plan.

Similar limitations exist on VPS plans as well, but they could be adjusted of fully removed according to customer needs.

ICDSoft reserves the right to alter the above limitations and to place additional limits without prior notice if an account endangers the stability or the performance of the hosting server due to intensive resource usage. The additional limits may include, but are not limited to MySQL, memory and CPU usage limitations, and stopping access to directories.

Each hosting account on ICDSoft servers is meant to be used for one domain, as well as a number of parked domains, according to the hosting plan. Parked domains are full aliases of the main domain - they display the same site content and share the same mailboxes. Pointing parked domains to subfolders or subdomains on the account through .htaccess files or other means is not allowed.

Proxy software and redirection services

We do not allow running of proxy software on our servers. Sites offering shortening URL services are not allowed as well.

Distribution and/or transmission of obscene or indecent speech or materials

Violation of indecency and obscenity laws can result in criminal penalties.

Published content

The customer may not host material that is:

threatening or obscene;

offensive to any person or group. This includes, but is not limited to: prejudice, racism, intolerance, hatred, and harassment; expressions that are by nature libelous, defamatory, and offensive to or disrespectful of ethnic, racial, religious, or other groups;

harmful to minors;

likely to cause damage to reputation of third parties.

Note: Defamatory speech distributed over the Internet can result in civil liability for the defamer.

Account content ownership

The content of the hosting account is considered to be a property of the customer. The customer retains ownership on all data that he/she uploads to the hosting account. ICDSoft will not use the data on the hosting account for any other purpose than for the provision of the hosting service itself. ICDSoft will not provide hosting account data to any third parties, unless this is required by law, or the customer has agreed upon this.

As an owner of the hosting account data, the customer is solely responsible for the content of the account, including its security. ICDSoft reserves its right to block access to any content that may be threatening the security of the hosting service, the data of other customers on the servers, or ICDSoft's reputation. ICDSoft reserves its right to judge as to what content is considered threatening and is a subject of this rule.

Intellectual property rights

Materials, accessible to the customer through ICDSoft's services, may be subject to protection under the United States or other copyright laws, or laws protecting trademarks, trade secrets or proprietary information. Except when exclusively permitted by the owner of such rights, the customer may not use ICDSoft's services in a manner that would infringe, violate, dilute, or misappropriate any such rights, with respect to any material, which the customer accesses or receives through ICDSoft's network. If the customer uses a domain name in connection with ICDSoft's service, he/she may not use that domain name in violation of any third party trademark, service mark, or similar rights.

When using ICDSoft's services, the customer retains all intellectual property rights on their own content, trademarks, and any other data related to the site/account content. ICDSoft will use this content/data/trademarks only for the provision of the hosting service, unless other actions are required by law.

Network security

Customers may not use ICDSoft's network in an attempt to circumvent user authentication or security of any host, network, or account. This includes but is not limited to: accessing data not intended for the customer, logging into a server or account the customer is not exclusively authorized to access, password cracking, probing the security of other networks in search of weaknesses, or violation of any other organization's security policy. Customers may not attempt to interfere or deny service to any user, host or network. This includes, but is not limited to: flooding, mail bombing or other deliberate attempts to overload or crash a host or network. ICDSoft will fully cooperate with investigations of violations of systems or network security. This also includes cooperating with law enforcement authorities in the investigation of suspected criminal violations. Users who violate system or network security may incur criminal or civil liability.

Spam or unsolicited e-mail

The customer may not use ICDSoft's network, ICDSoft's equipment, or ICDSoft's e-mail service in connection with the transmission of spam, flames, mail bombs, or similar unsolicited e-mail messages. The customer's domain may not be referenced as originator, intermediary or reply-to address in any of the above. This prohibition fully extends to sending of unsolicited mailings from another service that in any way mentions your domain name or implicates the use of the ICDSoft's network, ICDSoft's equipment, or ICDSoft's e-mail services. A message is considered unsolicited if it is posted in violation of a newsgroup charter, or if it is sent to a recipient without his/her prior consent. For purposes of this provision, merely making one's e-mail address accessible to the public will not constitute a request or invitation to receive messages.

In case sufficient evidence is presented about any violation of this provision, ICDSoft reserves the right to disable the customer's account without prior notice. For the purpose of acquiring such evidence, ICDSoft will use various techniques, including but not limited to: closely inspecting all spam reports sent to ICDSoft's anti-abuse department (abuse@icdsoft.com), searching the logs of ICDSoft's mail servers, and scanning the server space for popular "spamming" applications. ICDSoft will be the sole arbiter as to what would be considered sufficient evidence.

Abuse

Any attempts to undermine, slander, libel, threaten or cause harm to ICDSoft's customers, employees and property, or to the company directly, is grounds for immediate termination without refund. In addition, any such attempts will be prosecuted to the fullest extent of the law.

Abuse of promotion rules

ICDSoft may conduct promotions on certain type of serviceс - new purchases, upgrades, renewals, transfers. Attempts to use promotions or promotional codes for a type of service other than the one the promotion is specified for, is considered an attempt to abuse the rules of the promotion, and this is grounds for termination of all hosting accounts related to the abused service.

Indemnification

Customer agrees to indemnify, defend and hold harmless, ICDSoft, its subsidiaries and other affiliated companies, its officers, directors, employees and agents from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these Terms of Use.

Refusal of service

ICDSoft reserves the right to refuse hosting for insecure applications that could be, for instance, utilized by an attacker to gain unauthorized access to the server and/or execute applications with the privileges of the customer that has uploaded the insecure application in question. Customers are responsible for keeping their applications up-to-date, checking for security issues with the application vendor, and updating to the latest secure version that is available. In the event that an insecure application is installed on the hosting account of the customer, ICDSoft reserves the right to disable access to it, or, if deemed necessary, to the hosting account in its entirety. This will be with the exclusive purpose of preventing damage to the customer and to the other customers hosted on the same server, and may be done with or (in case of emergency) without prior notice.

ICDSoft reserves the right to impose restrictions or fully suspend any of the services provided to customers, in case the operation of these services threatens the overall security and stability of the hosting system, and/or the proper operation of other customers' accounts/services.

ICDSoft reserves the right at its sole discretion to refuse or cancel service. Violation of any of ICDSoft's Terms could result in a warning, suspension, or account termination. Submitting fake personal information can also be grounds for suspension or termination.

WHOIS privacy terms

The domain WHOIS privacy feature replaces the data in the WHOIS output of your domain with details of SureSupport.com. You are still the owner of the domain name, and you can turn off the WHOIS privacy feature at any time.

Delivery of emails: With WHOIS privacy feature enabled, all email addresses (Registrant, Administrative, Technical, Billing) will be replaced with a randomly generated email address @privacy.suresupport.com. This email address will forward all messages sent to the WHOIS contacts to your official registrant email address.

Delivery of regular mail: We do not guarantee the proper delivery of regular mail and packages sent to the Suresupport WHOIS privacy address. We may review the deliveries and contact you about them only if we find it necessary.

Escrow of the details of the official domain owner: When the WHOIS privacy feature is enabled, your own contact information will NOT be escrowed.

Editing domain contacts: If you use WHOIS Protection, you must edit the domain data only through ICDSoft's interfaces. Editing domain contacts through another interface (for example, at the domain registrar) may lead to unpredicted issues with the contact information.

WHOIS verification with Private WHOIS: Each enabling or disabling of the Private WHOIS service, as well as each generation of new privacy email, may require a verification of the WHOIS data, as per ICANN regulations. A verification message will be sent to your real registrant email address, and you need to follow the verification link in it within 15 days, to avoid disruption of the domain service.

Raw access logs retention policy

Raw access logs of the web server and the FTP server may count or not count towards the disk space of the hosting user, depending on the type of hosting service (shared/VPS).

In case the raw access logs are not counted towards the disk space of the hosting user, the logs will be kept on the server for two years. HTTP and FTP log files older than two years will be automatically removed from the server.

Hosting service for educational institutions

Hosting plans with the name "Educational Institutions" are provided to educational institutions only. Examples of educational institutions are: primary, intermediate, or high schools, colleges, universities, which provide formal education, as well as their functional equivalents in various countries. The user/owner of the provided hosting service is the legal entity that manages the respective educational institution, and not an employee, educator, or student that is a part of the educational institution. The site/services on the account are meant to be used for the official purposes of the respective educational institution - e.g. their official website.

ICDSoft keeps the right to decide at its own discretion whether a user that applies for an educational hosting service is an educational institution or not, as well as whether the account is used for official purposes of the educational institution.

Site Migration terms

Site Migration is a service provided by ICDSoft to its customers and represents a physical moving of site data from a previous hosting server and initial site configuration on ICDSoft servers. The Site Migration service is available one time, during the first 100 days of a new subscription contract. The service includes the moving and configuration of one site, with one database.

The customer must request the service through a support ticket on the support site SureSupport.com. Prior to initiating the migration, ICDSoft may request from the customer additional information, that may include information about the site and login credentials. To be able to use the service, the customer must provide one of the following:

the site data itself, non-encrypted or with the proper credentials to decrypt it. The MySQL database should be in an .sql or another text format, and not binary data.

credentials to access the site data on a remote server, with FTP/cPanel/SSH access. These credentials will be used by ICDSoft only for obtaining the data and nothing else.

In case the data is on a remote server, but it is damaged, not accessible, or not usable for any other reason, ICDSoft will not initiate communication with the party managing this remote server. Instead, ICDSoft will contact the customer with the status of their site migration, and the actions that the customer must take.

The Site Migration service does not guarantee the operation of the site on ICDSoft servers. The site files and database will be transferred as they are, and ICDSoft representatives will attempt to configure the site to work on ICDSoft servers. The site must be compatible with the technologies offered on ICDSoft servers, should be secure as per section "Refusal of service" of these Terms, and should not be limited to a certain hosting service.

Email migration and domain configuration are not considered a part of the Site Migration service. Email migration is possible under certain circumstances, given that email data is provided in a specific format (cPanel, Maildir). Domain configuration/repointing might be possible only if the domain name is registered by ICDSoft.

ICDSoft does not bear any liability for the downtime of the site during the site migration or for losses incurred by non-operation of the site during and after the migration.

Disclaimer

ICDSoft, at its sole discretion, may change these terms and conditions at any time. By using ICDSoft's services, the user agrees that ICDSoft may: (1) revise these terms and conditions; and (2) change the services provided. Any such revision or change will be binding and effective immediately on posting of the revised terms or change to the service(s) on ICDSoft's web site, or on notification to the customer by e-mail. The customer agrees to periodically review ICDSoft's web site, including these terms, to get informed of any such revisions. If the customer does not agree with any revision, he/she may terminate the services at any time by notifying ICDSoft by e-mail or via the support web site (https://www.suresupport.com). Notice of the customer's termination will be effective on receipt and processing by ICDSoft. The customer agrees that, by continuing to use ICDSoft's services following notice of any revision to this Agreement or change in service(s), he/she abides by any such revisions or changes.

The content available through this site is the sole property of ICDSoft and is protected by patent, copyright, trademark, and other intellectual property laws. Except as otherwise explicitly agreed in writing, ICDSoft-owned content received through this site may be downloaded, displayed, reformatted, and printed for your personal, non-commercial use only. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast, or circulate the content received through this site to anyone, including but not limited to others in the same company or organization without ICDSoft's express prior written consent.

Limited liability

THE CUSTOMER AGREES THAT ICDSOFT SHALL NOT BE LIABLE FOR ANY (1) SUSPENSION OR LOSS OF THE SERVICE(S), INCLUDING, WITHOUT LIMITATION, DOMAIN NAME REGISTRATION SERVICES AND WEB HOSTING SERVICES, (2) USE OF THE SERVICE(S), INCLUDING, WITHOUT LIMITATION DOMAIN NAME REGISTRATION SERVICES AND WEB HOSTING SERVICES, (3) INTERRUPTION OF ICDSOFT'S SERVICES OR INTERRUPTION OF THE CUSTOMER'S BUSINESS, (4) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO ICDSOFT'S WEB SITE(S) OR SERVICE(S) OR DELAYS OR ACCESS INTERRUPTIONS THE CUSTOMER EXPERIENCES IN RELATION TO THE SERVICES OFFERED BY ICDSOFT; (5) LOSS OR LIABILITY RESULTING FROM ACTS OF OR EVENTS BEYOND ICDSOFT'S CONTROL (6) DATA NON-DELIVERY, MIS-DELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (7) LOSS OR LIABILITY RESULTING FROM THE UNAUTHORIZED USE OR MISUSE OF THE CUSTOMER'S ACCOUNT; OR (8) APPLICATION OF THE DISPUTE POLICIES. ICDSOFT ALSO WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF ICDSOFT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL ICDSOFT'S MAXIMUM AGGREGATE LIABILITY EXCEED THE TOTAL AMOUNT PAID BY THE CUSTOMER FOR THE DISPUTED SERVICE, BUT IN NO EVENT GREATER THAN ONE HUNDRED DOLLARS ($100.00). BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES, ICDSOFT'S LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

All prices are in USD and include VAT. No setup fees. Minimum contract period for shared hosting services - 12 months. Full prepayment for the contract period. 100-Day Full Money-Back Guarantee. No automatic renewal. All .com, .net, .org, .us, .biz, .info, .eu, and .de domain registrations are final and cannot be reversed. Fees for domain registrations and SSL certificates cannot be refunded in case of an early contract termination.