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News : Sanctuary Phone Line Launched for Mental Health

#contactcenterworldManchester, UK, Sept 21, 2015 -- People suffering panic attacks, depression and anxiety will be able to ring a free helpline for support 24 hours a day following its launch.

The Sanctuary phone line will be staffed by trained people who have previously suffered mental health difficulties themselves.

It’s hoped the phone line will help people having a mental health crisis and prevent them having to go to A&E or call police.

The service is open to anyone from Manchester, Salford, Trafford and Tameside and is free to use.

The 24-hour phone line is an extension of The Sanctuary which first launched two years ago.

Run by mental health charity Self Help Services and based at the Kath Locke Centre on Moss Lane East in Hulme, it offers a safe and quiet place people in crisis can go at night-time.

Open from 8pm to 6am, when other sources of support may not be available, The Sanctuary provides rooms people can speak to support workers in private and a tranquil lounge area.

Since opening in September 2013, it has helped more than 1,000 people, 43 per cent of whom would have otherwise gone to A&E or called the police.

Seven per cent of people also said they would have attempted suicide or self harm if they had not gone to The Sanctuary.

Self Help Services chief officer Nicky Lidbetter said: "We are really proud of the success of The Sanctuary and how the service has had such a positive impact on so many local lives.

"This new expansion to our service will allow us to support more people who are in crisis – providing support 24 hours a day, seven days a week."We look forward to continuing to work with emergency services GPs and groups in the community to ensure people receive the right support at the right time."

The 24 hour phone line was officially opened by deputy crime commissioner Jim Battle, who said: "It will mean people suffering mental ill-health will get direct help and support rather than, as in the past, calling on the police as first responders.

"The Sanctuary project, now with the addition of the helpline, will make a significant difference to many people in Greater Manchester."