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HP OfficeJet J5700 Series All-in-one - Ink Smears or Streaks

Issue

This document contains the causes and solutions for ink smears or streaks in a printed output.

Solution

Follow the steps below.

Step one: Check the paper placement

If the paper is too close to the print cartridge during printing, the ink may smear. This can happen if the paper is raised, wrinkled, or very thick, such as
a mailing envelope. Make sure the paper is placed flat in the input tray and is not too
wrinkled.

Step two: Check the paper type

The paper type may not be suitable for the HP All-in-One. Use HP Premium Paper or any other paper type that is appropriate for
printing in the HP All-in-One.

Step three: Check the print cartridges

Print a self-test report to determine if there is a problem with the print
cartridges. This report provides useful information on several aspects of the device, including print cartridges. If the self-test report shows a problem, clean the print cartridges. If the
problem persists, replace the print cartridge/s.

Print a self-test report

The HP All-in-One prints a self-test report, which might indicate the source of the
printing problem. A sample of the ink test area of the report is shown below.

Make sure the lines of color extend across the page.

If the black line is missing, faded, streaked, or shows lines, this might indicate a
problem with the black print cartridge in the right slot.
If any of the remaining three lines are missing, faded, streaked, or show lines, this
might indicate a problem with the tri-color print cartridge in the left slot.

If the color bars do not appear as black, cyan, magenta and yellow, the print cartridges might need
to be cleaned. If the problem is not resolved by cleaning the print
cartridges, the print cartridges might need to be replaced.

If the self-test report shows a problem, clean the print cartridges.

Clean the print cartridges and cartridge contacts

Use this feature when the self-test report shows streaking, white lines through any of the
lines of color or when a color is muddy after installing a print cartridge for the first time.
Do not clean print cartridges unnecessarily, as this wastes ink and shortens the life of the
ink nozzles.

To clean the print cartridges from the control panel, follow the steps below:

If you are still unable to print, repeat these steps to clean and reseat the ink cartridges. Multiple cleanings might be necessary to restore printing.

Replace the print cartridges

If the print cartridges are empty or nearly so, replace the print cartridges using the steps below.

Make sure the HP All-in-One is turned on.

note:

If the HP All-in-One is off when you open the print cartridge door to
access the print cartridges, the HP All-in-One will not release the cartridges for
changing. You might damage the HP All-in-One if the print cartridges are not
docked safely when you try to remove them.

Open the print cartridge door.

note:

The print carriage should move to the far right side of the HP All-in-One. If the print
carriage does not move to the right side, close the door, turn the HP All-in-One
off, and then turn it on again.

Wait until the print carriage is idle and silent, and then lightly press down on a print
cartridge to release it.

note:

If you are replacing the tri-color print cartridge, remove the print cartridge from the
slot on the left.

If you are replacing the black print cartridge, remove the print cartridge from the slot
on the right.

Slot for the tri-color print cartridge

Slot for the black print cartridge

Pull the print cartridge toward you out of its slot.

Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab.

Figure : Removing the plastic tape

Copper-colored contacts

Plastic tape with pink pull tab (must be removed before installing)

Ink nozzles under tape

note:

Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

Figure : Avoid touching cartridge nozzle or contact

Slide the new print cartridge forward into the empty slot. Then gently push on the upper part of the print cartridge forward until it clicks into the socket. The tri-color print cartridge is placed in the left slot. The black print cartridge is slid into the right slot.

Figure : Sliding ink cartridge into slot

Close the print cartridge door.

If a new print cartridge is installed, the print cartridge alignment process begins.

Make sure plain paper is loaded in the input tray. Press OK.

The HP All-in-One prints a print cartridge alignment sheet.

Load the print cartridge alignment sheet print side up and top first in the center of the document feeder tray, and then press OK.