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CarGurushttps://www.cargurus.com

Randy

Dec 6, 2017

Requested more pics, but all I got were many different e-mails from multiple sales staff wanting me to call for more info. "That's the nice thing about internet, you don't have to call anyone!!" It's 12/6/17 Still haven't seen a pic yet!! 8 days later.

Response from Fred Martin Superstore:

Randy, we apologize sincerely that your request for more pictures of a vehicle was never met. Clearly there was some miscommunication when getting in contact with you and your initial request was never met. It looks like it has primarily been Jeremiah Slack communicating with you, the only other person to do so was Brett Smith, our general sales manager. It does appear that the initial vehicle you were interested in, a 2007 Chevy Silverado, is no longer available and that may be the reason photos of the vehicle were never sent to you. We do apologize for that, but we would love to send you mor

Randy, we apologize sincerely that your request for more pictures of a vehicle was never met. Clearly there was some miscommunication when getting in contact with you and your initial request was never met. It looks like it has primarily been Jeremiah Slack communicating with you, the only other person to do so was Brett Smith, our general sales manager. It does appear that the initial vehicle you were interested in, a 2007 Chevy Silverado, is no longer available and that may be the reason photos of the vehicle were never sent to you. We do apologize for that, but we would love to send you more photos and info on any vehicle you are interested in - we do have other Silverados in stock. We will be reaching out to you, thank you for bringing this situation to our attention.
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CarGurushttps://www.cargurus.com

GlennVA

Nov 24, 2017

Knowledgeable salesman and not PUSHY. I was not harassed by many
emails and phone calls. A real professional dealership, which is rare these
days.

Response from Fred Martin Superstore:

Thanks for your review. We get new inventory every day so please check our website for another truck that meets your needs. Have a great day!

CarGurushttps://www.cargurus.com

Pedro

Nov 1, 2017

They did get back to me quickly but,before I made the 1 hour journey
the car had just sold. The "sold"car stayed on their web site for a week
until I inquired again about it. To this day I'm not sure that the car really
existed.

Response from Fred Martin Superstore:

Hi there- it is entirely possible that a vehicle listed on our site will be considered "sold" upon arrival. We do not remove vehicles from our webiste until they are funded by a finance company, or another payment method (check, cash, etc.). This is because sometimes financing falls through for our customers. We do not want to remove a vehicle from the site until payment fully clears, as it would then be difficult to relist the inventory. We also do not hold vehicles without a cash deposit, so unfortunately another salesperson could have been showing the same vehicle to someone e

Hi there- it is entirely possible that a vehicle listed on our site will be considered "sold" upon arrival. We do not remove vehicles from our webiste until they are funded by a finance company, or another payment method (check, cash, etc.). This is because sometimes financing falls through for our customers. We do not want to remove a vehicle from the site until payment fully clears, as it would then be difficult to relist the inventory. We also do not hold vehicles without a cash deposit, so unfortunately another salesperson could have been showing the same vehicle to someone else. We do apologize for the inconvenience and hope you consider shopping us in the future.
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Response from Fred Martin Superstore:

Thank you Matt for your review. We appreciate the feedback and your business!

CarGurushttps://www.cargurus.com

Adam

Jun 27, 2017

The internet team was extremely wonderful! They stayed in contact with me, even though I decided to go with a different dealer. Also, the "mediator" (I believe Ava was mine) between customers and salesperson was fantastic! What I was not pleased with, is after I stressed some issues from my extensive research on the vehicle, my salesperson was in less and less contact. I understand things happen and people become busy, just voicing my displeasure.

Response from Fred Martin Superstore:

Thanks Adam for your review. We are glad to hear that you had a great communication experience with Ava. However, we are dissappointed to hear that once a salesperson became involved the follow up was less than satisfactory. Thank you for your feedback. We will continue to stress with our staff the importance of communication and follow up. We hope you will consider us for your next vehicle purchase.

CarGurushttps://www.cargurus.com

Guru5G8X

Jun 16, 2017

Contacted the dealer and went right over to test drive. When arrived was told the vehicle had been sent to auction and tried to sell other options. Days later its still listed as available on Car Guru.

Response from Fred Martin Superstore:

Hi there- it is entirely possible that a vehicle listed on our site will be considered "sold" upon arrival. We do not remove vehicles from our webiste until they are funded by a finance company, or another payment method (check, cash, etc.). A vehicle could have went to the auction a few days before, but if the payment hasn't completely processed it could remain in inventory online. This is because sometimes financing falls through for our customers. We do not want to remove a vehicle from the site until payment fully clears, as it would then be difficult to relist the inventory.

Hi there- it is entirely possible that a vehicle listed on our site will be considered "sold" upon arrival. We do not remove vehicles from our webiste until they are funded by a finance company, or another payment method (check, cash, etc.). A vehicle could have went to the auction a few days before, but if the payment hasn't completely processed it could remain in inventory online. This is because sometimes financing falls through for our customers. We do not want to remove a vehicle from the site until payment fully clears, as it would then be difficult to relist the inventory. It's always a good idea to call ahead of time to verify that the vehicle is in stock, especially if there is one specific vehicle you are interested in. We do apologize for the inconvenience and hope you consider shopping us in the future.
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CarGurushttps://www.cargurus.com

Laura

Jun 11, 2017

Contacted the dealer, they said they had the car and it'd be avail. Went and it wasn't at the dealer, in a different state. Shady.

Response from Fred Martin Superstore:

Hi There- We do apologize for any inconvenience. We do try our best to keep vehicles on the lot available for customers to view upon arrival. However, unless a vehicle is held with a deposit ahead of time, it is possible that another party purchases the vehicle. We certainly don't like to waste a customers time by having them come in and view a vehicle that has been sold. We are sorry that you were not alerted ahead of time regarding the status of the vehicle. We do have an extensive inventory with over 1500 new and used vehicles available, so please check our inventory to see if another veh

Hi There- We do apologize for any inconvenience. We do try our best to keep vehicles on the lot available for customers to view upon arrival. However, unless a vehicle is held with a deposit ahead of time, it is possible that another party purchases the vehicle. We certainly don't like to waste a customers time by having them come in and view a vehicle that has been sold. We are sorry that you were not alerted ahead of time regarding the status of the vehicle. We do have an extensive inventory with over 1500 new and used vehicles available, so please check our inventory to see if another vehicle meets your needs.
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CarGurushttps://www.cargurus.com

Chris

May 27, 2017

Called to make sure they had a vehicle they said yes drove two hours to look at it and guess what it wasn't there . This was in the same day to I called before heading up and the sells person acted like it wasn't a big deal at all.

Response from Fred Martin Superstore:

Hi Chris- I am sorry you had this experience. Without knowing your full name I cannot look into your specific situation. Please respond with your full name, or contact Brett Smith our General Sales Manager at 330-753-4444 to discuss your issue. I do know that sometimes, rarely, a customer comes in a on a vehicle that another salesperson has already had interest in. This is certainly not something we would ever like to see happen and we apologize for the inconvenience.

CarGurushttps://www.cargurus.com

Thomas

May 27, 2017

Fast response. Will stay in touch to earn your business. Did end up buying here. Will recommended. I think they are tops.

Response from Fred Martin Superstore:

Thanks Thomas for your review and for your business. We appreciate it!

CarGurushttps://www.cargurus.com

Latasha08

May 24, 2017

Contacted me back quickly. Tried to negotiate a price on 2012 Buick Enclave but was not willing to take my offer, Price to high but its new on the lot so I will wait to see if price goes down to others in the market. They have been great at keeping me informed. 3 stars are regarding price not dealership

Response from Fred Martin Superstore:

Thanks so much for your review. Have your reached out again in the last couple of days? With less than two days left in the month it may be a good idea to connect with the salesperson and re-visit your offer if the vehicle is still available. Thanks for your consideration!

CarGurushttps://www.cargurus.com

Bruce

May 24, 2017

Not just this truck but several I was looking at, they just keep a stock photo up and not the actual vehicle.

Response from Fred Martin Superstore:

Hi Bruce- Yes, we do provide stock photos of our inventory until they are completely through our vehicle check in process. For new vehicles they have to be inspected, washed, and then they are photographed. For used vehicles they are inspected and then taken through the detail center and photographed. With our huge inventory this process can take several days or even weeks to get everything fully uploaded. Check back in a few days and the actual photos should be up.

Anthony Goodson was a great sales person, and Jerome in finance also made this a good experience.
They gave us a good deal along with being very patient with all our questions. I would highly recommend this dealership.

First let me say I'm a laid back professional individual . Very
rarely do I complain about anything . I'm here to tell you my
story . You be the judge and decide if you want to do business
with them . Negotiated with Bruno on the car . On Tuesday
evening I ordered a private car inspection . At 9:11 am
Wednesday I attempted to contact Bruno to let him know I
wanted to put a deposit down and the purchase will be based
on the inspection . At 10:30 AM he texted and so ok we will just
wait for the inspection . Around 3 PM while the inspection was
being completed , a different salesman walked up to the
inspector and said I would like the keys to this car we sold it .
No one from Fred Martin called me to tell me . The inspector
did . I attempted to call and text Bruno but got no response .
Probably because he was to embarrassed to . I contacted
Bruno,s Supervisor and she knew nothing about it . Needless
to say the sold the car out from under me without at least a
courtesy call. You be the judge .

Pushy and still doing the old style of high pressure sales. Plus the car I had an appointment to see? Still in a blocked off spot where they had to move several cars just to get it out. While we were waiting for that to happen? The salesman put us inside the vehicle to show us the features before the test drive...one problem? The battery was dead.
So, after waisting two hours, I ask just for the offer, so I can compare with other offers I had on other vehicles.. they start with the HP sales pitch.
Walked. Out.

Like usual the vehicles are listed online but not in inventory...and as I write,
it's still listed. Not sure if it's sloppy business or bait-n-switch. They didn't
hound me but it's so impersonal that they want to try to sell you
something else that you didn't inquire about.

terrible service....was on phone with a dealer for an hour about the truck, then left him a voice mail that we were coming to see the truck, Got there and he said he was with a customer and didn't receive his voicemail. Needless to say the truck was sold by the time we got there in a matter of a half hour. We have bought several vehicles from Fred Martin ....my husband said no more!

Inquired about the car on Thur. mornin' the 5th, again spoke w/ the salesrep on the 6th, the morning of the 7th I was going to try to get the purchase of the car started, the car was sold. Somebody beat me to it, that's there good fortune! I was disappointed that the salesrep didn't let me know on the evening of the 6th that the car was no longer available...

Terrible! They miss represented a
vehicle. I drove over 4 hours to find this
out. Once there they acted as if it was
not a big deal and kept trying to sell me
more expensive vehicles. I would never
buy a vehicle from there.

I was in email communication and
arranged to drive 45 minutes to
look at a car. Once I got there the
salesman wasn't there and the
car had been sold. Although the
salesman that helped me was
very apologetic it was frustrating.

This dealership is exactly why bigger is NOT better. I drove 2 hours simply to find the sales manager I had agreed to meet was absent. The car (once found) had 1/2 in of water laying in the floor completely submerging the carpet? A convertible didn't do well going through their hi pressure car wash. There was no compensatory price reduction offered and was told to "wait until we see what the service department can do" to get it right. When they evaluated my truck, a tire pressure sensor was not properly working and was told that this would be a $600 fix reducing the value of my vehicle even more. I showed them that GM sells these sensors for $ 59.99 online and can be bought much cheaper from AutoZone. Finally, I resented having to purchase a bottle of water after making that much effort to get to their dealership.
Bottom line is they are too big to know what is going on; more specifically they don't know their cars, they don't know their customers, they don't even know if one of their advertised vehicles is still for sale or where it is, There are misrepresentation errors on their website that I pointed out that still exist today and the General Sales Manager (John) misquoted me a vehicle 3x on the phone by $1000 but would not honor his mistake..........THEY ARE TRULY AMATEURS IN CUSTOMER SERVICE. Go find yourself a reputable dealer that knows their stuff.
The wife and I just laughed when we left but stopped and had a good dinner on the way home to make something positive out of a terrible experience.

I was in contact with a salesman and I was planning on buying a car that
day, we got disconnected on the phone, I called back and he didn't
answer or return my call till 2 days later (I purchased elsewhere)

Everyone at Fred Martin was very helpful during my purchase. I drove a long way to buy my car from them and was pleased when I got there that it was in the perfect condition that they had described it. They stayed late in bad weather to get the deal closed. Good guys and gals here.

All we wanted to know was a cash price out the door, I thought they
would just email it.They called and called and called me Iwhen I am at
work.I think you need to read the email and give the price or picture
that`s it if they like it they will call you back

Purchased auto and flew to Ohio to pick up auto.
The sales agent picked me up at the airport and brought the car along so I could still give the car a test drive.
The Dealership offered a no lemon coverage as well as car fax buy back...No junk fees. I would buy from this group again :o)