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(877) 910-4167

14 years in business

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Sarah ., Manager

Possessor/ Manager, Manager

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Dating Services

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As of June 13, 2017: BBB files indicate that this business has a pattern of complaints concerning the following issues: Problems with Product/Service: -Consumers allege having their accounts hacked or being locked out of accounts with no capability.

As of June 13, 2017: BBB files indicate that this business has a pattern of complaints concerning the following issues: Problems with Product/Service: -Consumers allege having their accounts hacked or being locked out of accounts with no capability to contact the company to resolve such issues. -Consumers allege no longer being able to sign in to their accounts or finding their accounts deleted without notification. Refund or Exchange Issues: -Consumers allege being charged fees long after membership has been cancelled. Consumers also allege unauthorized charges for upgraded memberships randomly withdrawn from accounts. Customer Service Issues: -Consumers allege receiving notifications via email from the company without the capability to unsubscribe or stop contact. -Consumer allege their attempts to contact POF are unsuccessful and they have difficulty finding customer support in order to resolve their issues The BBB received the following response from the business regarding the identified patterns above. We value our users and take their complaints earnestly, including the complaints posted on the BBB site and the claims outlined in your letter. As a result, we have conducted an internal review of the complaints, as well as a review of our internal policies and procedures. Based on our review, we can confirm that a number of measures we have implemented have in effect addressed the patterns you indicated you had identified. Among other things, we have: -Improved internal devices and systems used to identify and liquidate fraudulent accounts, -Enhanced notifications to users who have subscribed using PayPal or iTunes when they delete their accounts, reminding them that they must manage the payment features relating to their subscription directly with PayPal or iTunes, as applicable, -Revised our policies to prioritize emails received from users who report fraudulent activity or access to their accounts, and -Increased the modes of communications for users who have payment or related disputes.

Alternate Business Names

POF

Slew of Fish

Alerts &amp, Deeds

BBB Custom-made Alert

updated its unsubscribe mechanism to obey with the legislation.

As part of the undertaking, Plentyoffish Media will develop and implement

a compliance program to ensure that its activities are compliant with

Canada’s anti-spam legislation. The compliance program will include

training and education for staff and corporate policies and procedures.

The CRTC is assessing all complaints submitted to the Spam Reporting

Centre that are under its mandate and a number of investigations are

presently underway. The CRTC is working with its playmates, both within

Canada and internationally, to protect Canadians from online threats and

contribute to a more secure online environment.

Pattern of Complaints

-Consumers allege having their accounts hacked or being locked out of accounts with no capability to contact the company to resolve such issues.

-Consumers allege no longer being able to sign in to their accounts or finding their accounts deleted without notification.

-Consumers allege being charged fees long after membership has been cancelled. Consumers also allege unauthorized charges for upgraded memberships randomly withdrawn from accounts.

-Consumers allege receiving notifications via email from the company without the capability to unsubscribe or stop contact.

-Consumer allege their attempts to contact POF are unsuccessful and they have difficulty finding customer support in order to resolve their issues

-Enhanced notifications to users who have subscribed using PayPal or iTunes when they delete their accounts, reminding them that they must manage the payment features relating to their subscription directly with PayPal or iTunes, as applicable,

-Revised our policies to prioritize emails received from users who report fraudulent activity or access to their accounts, and

-Increased the modes of communications for users who have payment or related disputes.

Customer Review Rating:

The BBB Customer Review Rating represents the customer’s opinion of the business. The Customer Review Rating percentages are based on the total number of positive, neutral, and negative reviews posted.

Composite Score:

Comprised of 67% BBB Rating and 33% Customer Review Rating.

The BBB Customer Review Rating represents the customer’s opinion of the business. The Customer Review Rating percentages are based on the total number of positive, neutral, and negative reviews posted.

The BBB letter grade represents the BBB’s opinion of how the business is likely to interact with its customers. The BBB grade is based on BBB file information about the business. In some cases, a business’ grade may be lowered if the BBB does not have sufficient information about the business despite BBB’s requests for that information from the business.

The BBB Customer Review Rating plus the BBB Rating is not a ensure of a business’ reliability or spectacle. BBB recommends that consumers consider a business’ BBB Rating and Customer Review Rating in addition to all other available information about the business.

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