RETURNS & EXCHANGES

If your purchase for whatever reason does
not work out, the boots don’t fit, the board isn’t the colour you imagined, or
you just changed your mind, this is absolutely fine. Subject to the product
being brand new, exactly as it was delivery, the tags still on the boots and
the board still in its wrapper then you are more than welcome to send it back
for an exchange or refund. You have 30 days in which to do this, and any
returns costs are for the customers to cover. Any refund requests will not
include the cost of the original shipping charges, and any replacements to be
sent will need to have the return shipping costs covered before they are sent
out. We hope this gives you the confidence to shop freely with BuyWake.co.uk
knowing you have the option to swap items if needed.

Please understand before ANY return we must
be notified, a simple email with a copy of your receipt, your reasons, any
replacement requested, and a date we should expect the product back on will
suffice. We have a high volume of orders coming in and out, anything without
proper information, both prior to arrival on email AND included in the box with
the item will not be processed and we will wait until you contact us about the
box before taking any action. So please inform us properly so we can offer you
the fastest possible service.

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