Phone Systems

Business VoIP Telephony Solutions - UCaaS

Regardless of size or industry, good communication is fundamental to any business's success. Being unable to communicate well can have a significant impact on staff and customer satisfaction, so we're making it quicker, easier and more affordable for you to get the technology you need to do it better.

You might have heard terms like "Hosted PBX", "Cloud PBX" or "Virtual PBX" when shopping around for the right phone system solution for your business. There's really not much difference. To put it simply, Fonality's Connect and Connect+ phone solutions allow you all the features the big guys have without worrying about installing and maintaining an actual PBX box at your business location.

Instead, your phone service is hosted on Fonality's dedicated Australian servers and accessed using your internet connection. We supply pre-configured "plug-and-play" desk phones, and for an affordable monthly price without all the headaches of owning, installing and managing complicated hardware and software, it makes for a winning combination. It's the ultimate UCaaS solution.

Things you should know

Fonality was voted Best Business VoIP Solution 2016

300,000+

people have chosen a Fonality powered VoIP solution and rely on the service every day.

Easy-to-use Advanced Features

Fonality offers advanced features for office phones, such as multiple auto attendants and call recording. It also provides contact centre functionality such as barge, whisper and monitor, which allow your agents to communicate more efficiently with customers.

Built-In Collaboration for Increased Productivity

Fonality provides the communication tools to save employees up to two hours a day in productivity. Enjoy instant messaging, screen sharing, presence and even video collaboration from one easy-to-use Heads Up Display (HUD).

Available Anywhere

Because the brains of the phone system are located in the cloud, it is easy to connect from anywhere. Multiple locations can operate seamlessly on the same phone system and remote workers are connected exactly as if they were just a cubicle away.

Drop Dead Simple Installation

You don't have to have a PhD in telephony or a team of IT gurus to use Fonality's VoIP service. We do the heavy lifting so you can focus on what matters most to your business. Our installation process makes getting started a piece of cake.

Easily Grows With Your Business

Cloud PBX solutions are perfect for growing businesses. Subscribe and pay for only the number of employees you have now and add on as you grow. There's no need to guess your future capacity needs.

Unified Caller Experience

Give callers the same experience across all of your locations and mobile devices. With four-digit dialing between offices and the ability to transfer calls from one location to another, you'll achieve greater efficiency and improve customer satisfaction.

Talk to us today to find out more.

Features

This isn’t your grandfather’s phone system. Here are just a few of the many features included in the system.

Every business needs some kind of phone system and any vendor can sell you phones that ring. Clients choose us because our business phone systems and services are not only reliable and affordable, but they also help business owners and managers sell, service, and collaborate with ease. Whether you prefer to deploy an on-premises solution or one that’s hosted completely in the cloud, we make it easy to do business with us.

Multiple Location Integration

Heads Up Display

The Heads Up Display dashboard unifies the tools you need for daily communication and collaboration. Your entire team will stay connected, productive and responsive.

Heads Up Display helps employees be more efficient and effective, making it easier for them to select the best way to initiate, receive, and respond to business communications. Heads Up Display is all about collaboration, boosting productivity, improving customer service, and enabling employees to work smarter.