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Documenting Methods Used to Solve Various Technology Problems

This is a subject I do not recall seeing discussed. And the only reason why it's on my mind is because a fellow TechRepublic member mentioned something about and it got me thinking. As a new tech person, I have found myself documenting methods I used to solve the problems I have encountered in the past year, and it's been quite helpful because at one point or another, if I run across a similar problem, I have notes to refer to. 9 times out of 10 the same method works, or I'll find that I may have to tweek it a little bit to get the problem solved.

So my question is, is this something normal that IT professionals find necessary to do, or in some cases is considered a waste of time. I would think that highly advance IT professional will not have the need to document the methods used to solve various problems. I just seem to think it's a good idea. And helpful in the long run.

I worked in manufacturing for a long time

We had an entire catalogue, of faults and methods to fix them. Even failed ones.We regularly updated and policed it and used it for scoping preventative routines, and source fixes.As it was 24/7 shift based operation and problems could be intermittant and some times take a while to come up with the best fix, it was a good way of disseminating information across the team.

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