What We Do

Consumer Action advances consumer rights, nation-wide, by referring complaints, publishing educational materials in multiple languages, advocating for consumers in the media and before lawmakers, and comparing prices on credit cards, bank accounts and long distance services.

About Consumer ActionConsumer Action is a national non-profit advocacy and education organization that has served consumers since 1971. Consumer Action has a national reputation for multilingual consumer education and advocacy in the fields of credit, banking, privacy, insurance and utilities.

Advocacy & MediaPromoting pro-consumer policy, regulations and legislation and helping consumers be heard by those in power is an important part of Consumer Action’s work. We accomplish our goals through networking, coalition building, lobbying and media outreach.

Coalition ActivismConsumer Action is an active member of many coalitions of like-minded organizations working to promote social change.

Consumer Action Issues and PositionsConsumer Action focuses its work on a group of issues: financial services, housing and mortgage lending, insurance, telecommunications and privacy. Here we outline our positions on many important elements of these topic areas.

Free Multilingual PublicationsConsumer Action distributes between a quarter and a half a million publications annually in five languages, making it possible to serve limited English speaking populations in every state. Our publications are available in English, Spanish, Chinese, Korean, Vietnamese and other languages as well.

Internet and Online ServicesConsumer Action was among the first consumer organizations to establish a presence on the Internet when its website launched in the late 1990s.

Translation ServicesConsumer Action's translation services, available in Chinese, Korean, Spanish and Vietnamese, can help your organization accurately convey the meaning and tone of original English publication.