Comments 19

The Snapshot Pro plugin uses the native WordPress Cron for schedulging. That relies on traffic on the website and is not 100 % accurate even on very high traffic websites.

To fix this issue, either you need to set the time when you have some traffic on your website or replace WordPress Cron with real cron job. Here is the nice article that explains how you can do it via cPanel.

i enable the wp-cron job in config , plugin shows "Your automatic backups are set to run Daily, at 1:00 am. Your next automatic backup is to happen on Wednesday October 26, 2016 at 1:00am. " so i will wait for tomorrow, will see

Secondly you said its a network. If yes then all cron jobs get triggered by main site. Because this site actually where you have WP installed and configured Snapshot (you can not enable Snapshot on per site basis).

I have tried the Manual Backup its showing steps 1,2 3 etc but looks like its not happening on background when ever my laptop went to sleep mode its shows snapshot fail , i am not sure is it right behavior . and its taking long time to complete i cant even complete the manual back up because site heavy i think

define('DISABLE_WP_CRON', false); is added in wp-config and i am not using cpanel because site hosted in AWS

Yes that is correct behaviour. It should keep progressing and showing you steps of the process depending on the size of your website.

In manual backups, you have to have the current tab opened in the browser and connected with internet. That is required for Snapshot to keep the connection alive between browser and server to finish the process.

So please start a new backup and keep the window open to finish the backup. For testing, you can also exclude large files from archive from Network Admin -> Snapshot -> Settings -> Global File Exclusions.

This will help us troubleshoot this issue. If the manual backup complete successfully then its most likely a WP Cron issue and we have to find an alternative.

i tried the manual back up i got error (attached screeen ) , and in Network Admin -> Snapshot -> Settings -> Global File Exclusions i have added entire wp-content folder but still manual back up is not working

Before escalating this ticket to next level. Please do one last thing on your end and then check if it fixes the issue. That is increase memory limit and maximum execution time. If you are not sure how to do that then take a look at following blog post:https://premium.wpmudev.org/blog/increase-memory-limit/

We have removed all old backups from server and also increased disk space , till i cant able to fix the problem , and we are using s3 buble backup its working fine every day we are getting backup for db and file system this was working from past few months , so please let me know how to proceed on SNAPSHOT back up

I am sorry for delay on this ticket. I tried to create a new manual snapshot archive and it worked just fine for me (see screenshot). So we can confirm that the snapshot is plugin is working just fine now and it were space issue. It is creating the archive and uploading to our cloud server (you can confirm in your hub dashboard)

The size of this archive is really big as you can see in the screenshot. During the snapshot archive, I keep monitoring it but did not see any issues or bad requests in network log (you can see all requests status is 200 - OK).

I also noticed that the automatic backups are disabled on your site. Could you please enable this option again, configure the schedule and let me know if that fixes the issue or still getting it.

Also, if you have any unnecessary files/folders or any backup archives of other plugins like S3 Bubble Backup then please delete those or move out of WordPress installation folder.

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