Scenarios

Dianne is 89 years old and has been suffering from a sore lower back.

Scenario: Dianne is 89 years old and has been suffering from a sore lower back for some time now. Her daughter, Caitlin, became quite concerned and has taken Dianne to see her doctor. Dianne’s doctor has given her a referral to have free Physiotherapy, which has given both Dianne and Caitlin some piece of mind. However, Dianne holds a Gold DVA (Department of Veteran’s Affairs) card and is unsure of where she can access these benefits.

Answer: Dianne can access her service at Southern Cross Care. Our Physiotherapists have provider numbers so they can treat their patients under the DVA scheme, meaning we accept the Gold DVA card Dianne holds. Patients will need a referral from their doctor. If you have a referral from your doctor, you can call the closest Day Therapy Centre or drop in to find out more information.

Chris is unsure if he can access Southern Cross Care services through his private health.

Scenario: Chris fell over in his back garden last week and is thought to have injured his knee. He is unsure of the damage and would like to see a Physiotherapist to examine the pain. Chris’ elderly mother-in-law currently lives in residential care at the Lourdes Valley so Chris knows about Southern Cross Care but is unsure if he can use his private health insurance to access the services available.

Answer: Southern Cross Care therapists have provider numbers so Chris can make an appointment to see a Physiotherapist about his knee and claim money back from his private health insurer. If you would like to know more about Chris’ situation or how you can access services at Southern Cross Care using your private health, please call or drop into the closest centre to make an appointment for private treatment.