Starting the year as we mean to go on! - Customer satisfaction

What better way to start the year than with a glowing testimonial… Customer care is paramount to our business and receiving testimonials like the below about one of our Business Support Consultants, Lisa, really shows how much good customer service means to our candidates.

Here is Becky’s testimonial, who recently secured a role at a large financial client through Lisa…

“I just wanted to send you a short email complimenting a member of your team. Lisa Belcher has successfully assisted me in securing a role with a large financial client, which I have had confirmed this afternoon. Lisa originally approached me earlier in the year regarding positions with this company and she has been extremely supportive and helpful throughout. I was still working as a lecturer at the start of the application process, meaning that I was constantly very restricted in the time I had to discuss any upcoming roles and quite anxious about securing alternative employment. Lisa showed excellent initiative and customer care through her frequent calls and emails; even calling me early in the morning (out of office hours) before my teaching sessions started to give me updates, provide me with tips on securing this position and to check that I was still available for interview. She was thorough throughout the process, providing detailed descriptions of the role, the interview process and expectations, all the way to the interview date as well as helping me with polishing up a very complicated CV to help me get accepted for the assessment day. I was genuinely pleased to meet her this morning and it was really reassuring, on what was a nerve-wracking day, to have her greet me so cheerfully and with such confidence in my success this morning. The guidance she gave me on the interview and assessment day process was fabulous and really helped me to prepare.

What really makes Lisa very special is the extra care she took with helping me: her consistently friendly manner, taking the time to keep me updated, ensuring that I fully understood the role and the benefits of working for the company, escorting me there, introducing me to the receptionist and giving up time to follow up with me after the interview. I really appreciate all of the support and I would thoroughly recommend Connect2Staff based on my experience with her. Lisa made me feel more confident in applying for the role and I felt treated as an individual rather than just another candidate for a recruitment agency (as I have experienced before with other agencies). Lisa is a real asset to your team and I am very grateful for her help, the time she has devoted to helping me secure the position and her positive outlook.”

A few months back, we wrote an article about the reputation of Recruitment Consultants and how job seekers overall were not satisfied with the service they were receiving – here at Connect2Staff however, we are always looking at ways to improve our customer experience.

To further improve our service, Connect2Staff are working on implementing a Customer Satisfaction Survey - we really care about what you think and feel, so what better way to find this out than by asking you directly!

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