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If you followed these steps and you are still in demo mode, it likely means that your license file does not match your install number. Please confirm that the .lic file is named exactly what your install number is (when you go to help > license management). If it does not match, log back in and request a new license based on the correct install number.

Sincerely,

Kristyna

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Since I purchased my license through a group buy on proz.com I am not sure what my best 'access point' is to receive wordfast support. I just sent an email to WF_licenses@wordfast.com and am waiting for a new license key.

When you say "log back in and request a new license" do you mean we can do that through this forum too?

I have the same problem, and you are right, my install # does not match my license #.

I am assuming that each install of wordfast pro generates a new install number? Because I went through the same thing in August when I first installed pro. This time I re-installed my operating system.

Thanks,Lianne

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