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Concierge Care Form

Country Floors prides itself on exemplary service to all our clients. That said, we are especially focused on delivering the finest care to our trade professional friends such as architects, designers, builders and associated contractors. Register below for this concierge level engagement.

* Usage recommendation must be confirmed by your installer and depends on application, installation methods and general suitability. Country Floors assumes no liability from any installation and usage recommendations.

*This collection has high degree of color, size and texture variation. Palma is an inspiring city in the Majorca area of Spain and the basis for our Las Palmas Glazed Tile Collection . The city rises atop hues of apricot, honey and henna colored stone from the broad waters of the Badia de Palma. It is also known as Palma de Mallorca and is the capital and major of the Balearic Islands. In Mediterranean alleys, alongside terra cotta colored balconied homes, you will find beautifully glazed terra cotta accents on the exteriors and entryways that simply enchant! Our Las Palmas Tile Collection is rendered in 7 historically inspired patterns and lustrously glazed in over 30 different colors.

Natural stones are products of nature, and no two pieces are exactly alike. These codes are intended as a general guide to how much variation in color, movement, and veining can be expected. All natural stones have unique natural variations and inclusions that are impossible to show in a photograph or sample. For this reason, all stone should be unpacked and inspected prior to installation, as Country Floors cannot accept claims for variation in any stone after install.

Some Medium and Heavy Duty stones cannot be used in exterior applications in areas that experience freeze/thaw conditions. Please use specific stone in the Usage Guide for this information.

Some Medium Duty stones may be subject to scratching or etching when used as countertops.

Light, Medium and Heavy Traffic refer to pedestrian traffic only. If the stone is to be installed in an area with vehicular traffic, please contact a sales representative to inquire about thickness and installation requirements.

Stone in this group must be sealed periodically as a normal maintenance routine if used in wet areas.

These materials may contain areas of open or dry seams that can appear dull in reflective light. This is not a defect, but rather an inherent characteristic of the stone.

White thin-set or mortar is required. This is the case for all limestone, tumbled stones, “antiqued stones” and light color marbles.

These stones may be characterized by dry seams, pits, and fossils. In polished and honed stones, these areas are often filled at the factory. In rustic or tumbled stones, as well as with some honed limestone, these are often filled with grout during installation. Whether filled at the factory or during installation, the fill can work its way out of the voids. In these instances, it may be necessary to refill these voids as part of a normal maintenance routine.