Crozscore:

Software Description:

Zendesk provides a customer service platform designed to bring organizations and their customers closer together.

With more than 50,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages.

Zendesk is a beautifully simple customer service platform. It enables companies to provide great customer service, scale with self-service options, and differentiate with proactive engagement. The result is customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Software Description:

Aircall empowers teams to ace every call with a phone system specifically built for their favorite business tools.

Receive advanced 📡 call center analytics on agent and team productivity. Monitor your team’s activity in real-time on the ⚡ live feed and cross-reference your data with your CRM and Helpdesk for a richer understanding of your processes.

Software Description:

LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website.

In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time.

LiveChat also includes features such as help desk ticketing systems, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.

Features:

Chat

Customer Management

Email Integration

Features:

Batch Permissions & Access

Data Visualization

Data Export

Data Import

Dashboard

Third-Party Plugins/Add-Ons

Lead Management

API

Time Management

History/Version Control

Scheduling

Multi-User

External Integrations

Call Disposition

Call Tracking

Call Recording

Click-to-Dial

Softphone

Analytics

Contact Management

Contact Sharing

Notifications

Features:

Chat

Dashboard

Customer Management

External Integrations

Batch Permissions & Access

Multi-User

Notifications

Google Apps Integration

Lead Management

Data Export

Data Import

Email Integration

API

Lead Scoring

Third-Party Plugins/Add-Ons

Scheduling

File Sharing

2-Factor Authentication

Summary:

Multi-channel support: email, web, phone, chat, social media

Flexible ticket management with automated workflow

Customer facing web interface that you can easily brand

Brings all your customer conversations into one place

Time-saving tools like ticket views, triggers, and automations

Robust reporting and advanced analytics

Summary:

Instant local numbers in 30+ countries

Professional welcome desk

Shared Call inbox

Share contacts

Summary:

Tickets: Keeps the communication going and handles cases via tickets.

Customization: Fine-tuning of the look and developing user's brand awareness.

Tags: Assigning case-specific tags to chats and tickets to easily find them in the Archives.

File-sharing: Sharing files with website visitors over chat.

Reports: Data gathered by LiveChat is available in easy to read statistics and graphs.

Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.

Pricing:

Starting from: $16.00/month

Credit card required: N/A

LiveChat is offered as SaaS, and comes with a 30-day free trial. There are 4 plans to choose from:

Starter - $16/seat/month

Team - $33/seat/month

Business - $50/seat/month

Enterprise - $149/seat/month

FAQs:

No FAQs associated with this application.

FAQs:

No FAQs associated with this application.

FAQs:

What are some applications this service is commonly used in tandem with?

It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics.