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A Stratford, P.E.I., family is speaking out after their 10-year-old-son was bumped from an Air Canada flight during their March Break vacation to Costa Rica.

Shanna and Brett Doyle booked the trip back in August, but when they tried to pick their seats the day before they left for their flight from Charlottetown to Montreal, they couldn't get a seat for Cole.

Air Canada responds

In its statement to CBC News, Air Canada says it appreciates "customers are inconvenienced when they are affected by an oversold flight and thus we take a very conservative approach to avoid this situation arising, and when it does, we pay significant compensation."

The company says most major airlines oversell because it helps keep costs down for customers.

"Overselling also makes it possible for us to sell flexible tickets, including fully refundable tickets, which many customers desire," Air Canada said in the email.