Caractéristiques

Évaluations des clients

TIMOTHY R.
le 5/22/2018

Évaluation :

Online pick-up didn't work as key was never put in an accessible spot even though I had told them I was coming early. When employee came and we were out looking at the truck he just ignored us and went in to the building. I didn't even realize he was an employee until I went looking for the key. The seat belt light on the driver said kept going on and the alarm would go on intermittently even though the seat belt was on. This required that I push down on the belt lock to shut off the alarm. Happened every 5 minutes

Marie C.
le 5/22/2018

Évaluation :

The staff was very professional. I'm disappointed though that I went over the mileage. This is too much.

Paul M.
le 5/22/2018

Évaluation :

It all went well. It may be time to replace the 26 foot van with 150,000 miles though. Quite the rattle trap but I must say it all worked very well. Thank you

betty g.
le 5/22/2018

Évaluation :

The communication via website could certainly use work. Others I spoke with, at the pick up area, had problems as well. The woman I spoke with via phone was excellent! Good experience??

Edward K.
le 5/22/2018

Évaluation :

NO CHECK OUT OR IN INSPECTION,,,,,,,,,,NO PERSON ON REGISTER.........................NOT CLASSY

Darlene M.
le 5/21/2018

Évaluation :

The truck was neat, clean, and well-maintained.
The on-line reservation was easy.
The return process was very easy, however, the pick-up not so much. I waited in line for my turn at the register. When the employee was finished with his customer he told me he was leaving and I would have to wait until his colleague returned from helping someone outside. The man waiting in line behind me said "can I just ask you a question," and was then helped by the employee with dropping his car off for a service while I continued to stand in line. When the employee was finished helping that customer he then said that he would help me as he knew that I was frustrated that another customer was able to jump the line. It was disrespectful and poor customer service

Raj K.
le 5/21/2018

Évaluation :

Staff were helpful in getting the truck and supplies. The truck was available at the stated time and it handled well during my journey.

Peter N.
le 5/21/2018

Évaluation :

People were excellent

Mohamed K.
le 5/21/2018

Évaluation :

The truck was very unsafe to drive. The check engine light was on and it appeared that it also had transmission problems. When I brought the issues up to the employee, he said absolutely nothing. I will never do business with this location again

ben s.
le 5/20/2018

Évaluation :

Truck was clean... however the Passenger mirror was loose on the truck. I Adjusted it, but after one bump it would swing so you couldn’t see anything on that side of the truck.
Also no reverse alarm on truck either
All employees at uhaul Norwood were great no issues there, pricing very fair too
Thanks !

Stephen M.
le 5/20/2018

Évaluation :

Easy drop-off procedure.

Benjamin R.
le 5/18/2018

Évaluation :

The website would not allow me to upload a photo from my phone to check in after hours. This also created unnecessary stress although there weren't any issues the following day.

Carolyn M.
le 5/17/2018

Évaluation :

Daniel was excellent!

Ronald B.
le 5/16/2018

Évaluation :

Hand truck wheels could have been cleaned ....dirtied floor.
Dolly could have been at no cost with truck rental.

Margie F.
le 5/15/2018

Évaluation :

Employees were all about customer satisfaction. Thank you!

Charles G.
le 5/15/2018

Évaluation :

The gentleman that waited on me was a nice guy. He was patient with my questions and efficient with his effort.

Sandra L.
le 5/14/2018

Évaluation :

It was a pleasure working with Tasso. He was extremely helpful in making sure we had what we needed, when we needed it, for as long as we needed it.

Mark M.
le 5/12/2018

Évaluation :

The staff was knowledgeable and friendly. The truck and office was organized and clean. Very pleasant experience. I’ll be back.

Carol C.
le 5/7/2018

Évaluation :

Great experience!

Mark E.
le 5/7/2018

Évaluation :

Excellent service, the team and manager at this location were great to work with. We will definitely come back and use this location for our future events and moves. Thank you!

Lynn M.
le 5/7/2018

Évaluation :

Great staff, very pleasant and helpful. Ability to get moving supplies, they have a wide variety and we'll stocked. Easy check in and terrific after hours check out. Good job U Haul
Thanks

Reza H.
le 5/6/2018

Évaluation :

I rent the truck for 3 days from the day one truck had transmission problems I called the location that rented from and I’ve been told that they have no other truck and can’t do anything second day I called same person asked me too many questions like where I am going whit truck and when I’m going to bring it back and when He felt my frustration he apologized and said he is trying to figure out something then at the end told me that they don’t have truck

CHRISTOPHER R.
le 5/4/2018

Évaluation :

I had an option of taking 2 trailers that were both completely filthy (one had dirt, leaves, twigs and bark covering the entire inside of the trailer, the other was completely covered in mud on the outside).
The employees I dealt with were friendly and helpful.

Samantha E.
le 5/4/2018

Évaluation :

I wish the truck that I had originally reserved could have been available, but, the customer service displayed from your employee was extraordinary. He helped me modify my reservation to a larger truck and made the whole rental experience smooth! A kind, smiling, friendly face can oftentimes go without acknowledgment. I can say that upon returning the truck we dealt with the same gentleman who again made the process smooth sailing for us! I will be using again within the month, and recommending UHaul to all friends and family! Thank you for going out of your way to ease some of the stress and tensions of moving.