I'm having trouble understanding why you think civil servants have so much more power than elected officials do. Elected officials (or, in some cases, judges) have ultimate power (or at least more power than civil servants) in all three of the categories you mention: budget, policy, and personnel, no?

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definitely, never take first no as a no1. at gucci store the guy refused to fix my wallet without receipt, after 20 min, he did2. at chanel, tried to fix earrings first, needed to pay 200 for each stone that had fallen off (3, so would be 600rmb). went there again yesterday, spoke to another person = free