Announcing NCM 7.7With NCM 7.7, you can examine the rules that make up an access control list for a Cisco ASA device. Then you can apply filters to display only rules that meet the specified criteria, order the rules by line number or by the hit count, and much more. See new features and improvements.

Enable the SolarWinds Orion Platform to share alerts with Web Help Desk

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Created by Melanie Boyd, last modified by Melanie Boyd on Oct 11, 2016

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You can configure your SolarWinds Orion Platform to generate alerts triggered in SolarWinds NPM, NCM, and SAM when a network event occurs—for example, when a node fails for any reason. When specific alerts are shared with Web Help Desk, Web Help Desk automatically generates a ticket based on the alert.

When a monitored event generates a shared alert in your Orion platform, the alert is transmitted to Web Help Desk through an integrated connection. Web Help Desk processes the request through a set of filters you configure in a SolarWinds server link, creates a help desk ticket, and forwards the ticket to the appropriate tech group for troubleshooting and resolution.

Web Help Desk does not support the following condition introduced in Orion Platform 2015.1.0: