I’ve ordered a gig to come up with few different names for my brand. The seller didn’t deliver as promised since all the suggested names were already taken. I’ve asked for the revision and same thing happened. I didn’t see the point to wait any longer and I’ve asked for my money back but seller refused to do so. I didn’t want to argue and going back and forth but I definitely want to leave a review. My problem is that the order is still ‘in revsiion’ and the seller doesn’t want to mark as completed therefore I can’t leave the review. It’s been a month since I’ve been asking & waiting and nothing. How can I leave the review for this unfulfilled order. This person is so unreliable & didn’t deliver on time and suggested other people’s companies names so I want to make other people aware before they waste their money as I did. PLEASE HELP

If you get your money back (ie. if it gets cancelled) you won’t (or won’t normally) be able to leave a review. You can only normally review if the order is delivered and you accept it or you leave it until it completes (eg. after 3 days from delivery).

You could contact CS about the order if necessary (eg. if it’s not being re-delivered after waiting a long time (a sufficient amount of days) or it’s not being cancelled if you’ve created a cancellation request.).

I haven’t had a refund as the seller believed she fulfilled the order but it was clearly state she will come up with names that are available on social media & domain but they didn’t. I don’t want to waste more time & argue with her but want to warn others before they place an order.

I couldn’t find any telephone number nor an option for a live chat so not sure who I can talk to…?!

She didn’t marked as order is completed so I can’t leave the review and it says ‘in revision’ for a month or so now and I can’t change it.

Also, how can order a cancellation request? It seems like I don’t have these option on that order? All it takes me is to the revision page but the seller already said she won’t review anymore nor give my money back

Can you select the “dispute” option on the order page? If so, there should be a “request cancellation” option or something like that after clicking that if you need to cancel and if the seller hasn’t done what was specified in the gig description.

Try going to the order using a web browser and see if there’s a “dispute” option on the order page.
If there is, you could use that to request a cancellation.
If there isn’t (or if the seller declines it) you could contact Fiverr customer support (this is assuming they haven’t done what they specified in the gig description).

There is an option for resolution center.
Click on this 3 dot then click on resolution center.
You will get few option like this. I am not sure what option available for buyer but you can find an option for cancel the order. If you want to leave a review it would be the best option to contact CS. I would suggest contact support then they will review this order.

If Fiverr decides not to cancel it, you will not get the refund but you can leave an honest review.

magdagol:

She came up with taken & ridiculous names

Technically if she came up with some names that weren’t taken (enough to fulfill the gig requirements) the fact that they were ridiculous would be considered a personal taste issue. Technically you should review the seller accordingly instead of getting a refund IF the issue comes down to taste, but you have the choice to let Fiverr Support decide.