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When attempting to scan in Microsoft Windows XP using the buttons on the front panel of the HP Scanjet scanner, the application does not open and the scanner does not scan. The scanner carriage moves half the length of the glass and stops.

Double-click the Scanners and Cameras icon. The Scanners and Cameras window opens.

Right-click the scanner in use and then click Properties. The scanner properties window opens.

note:

If the error the properties for this device are not available displays and the scanner properties window does not open, right-click the scanner in the Scanners and Camera window, and then click Delete. Restart the computer system, allowing the scanner to plug and play before attempting to access the scanner properties window again.

Click the Events tab. If the Events tab is not available, refer to Solution 2.

In the Select an Event drop-down box, click a button event to highlight it.

In the Action section, click Start this program and then click the appropriate program for the button to start from the drop-down list.

For scanners that use HP Photo and Imaging software, the following list is typical of the options. The available buttons will vary by scanner.

Scan Button press = HP Scanning Software

Email Button press = Email

Copy Button press = HP Copying

Memories Disc Creator Button press = HP Memories Disc creator

Share to Web button press = HP Share to Web

For scanners that use HP PrecisionScan software, the following list is typical of the options. The available buttons will vary by scanner.

Scanning Software Button = HP Precision Scan

Copy Button = HP Scanjet Copy Utility

Email Button = Email

Edit Text Button = Edit Text

Fax Button = Fax

File Button = File

More Options Button = More Options

Repeat Steps 5 and 6. Click Apply after configuring each button.

Close all open windows and try scanning with the buttons again. If the selected application does not launch, refer to Solution 2.