Letting Agent investigation

For too many people renting is unstable, unaffordable and unsafe. That’s why it is important that letting agents are open and honest with renters.

By law letting agents are required to display a full list of their fees online and in branch, in a place that's likely to be seen by customers. We want you to tell us of any agents failing to do this.

We also want to hear about any letting agents advertising properties as ‘no DSS’, or refusing to let properties to anyone on housing benefit. Currently this isn't illegal, but we feel it is unfairly locking people out of private renting.

Renting needs fixing. You can help us by reporting any letting agents carrying out the above practices.