A few things we thought you'd like to know

Simply use your credit to buy a pack to suit the way you use your phone, whether that’s for calling and texting, posting on Facebook or streaming music, or for a bit of everything.

Depending on the pack you choose, it will last for 7 or 30 day and will automatically renew after this time is up.

All you need to do is remember to top up to keep getting great value.

Can I get a Free Boost to my minutes or texts?

Yes you can – keeping buying pay as you go packs and every three months you can pick a Free Boost to either your minutes, texts or data.

Buy three 30 days packs (£8.00 or above) to get an extra 500MB, 50 minutes, or 250 texts every three months. Buy three 30 day packs (£5.00) to get an extra 100MB, 25 minutes, or 50 texts every three months, or buy twelve 7 day packs (£1.00) to get an extra 50MB, 10 minutes or 25 texts every three months.

If you use up any of your allowances, you can start a new pack early. Check you have enough credit and then text NOW to 150. We’ll remove your current pack and replace it with a new one.

If you regularly use up your pack allowances early you may want to switch to a bigger pack. To do this just log in to My EE, click pack and add-ons in the menu, and under Next pack, click CHANGE.

Will the SIM fit my device?

Yes – our multi SIMs are designed to fit any device, just pop out the size to fit yours.

How do I keep my number?

If you’re moving from Orange or T-Mobile, simply order your SIM from our dedicated Moving to EE section. Once you insert your SIM we’ll automatically move your number and any remaining credit across.

If you’re moving to us from another network, don’t worry – there’s a simple process all network providers follow to make things easy for everyone. Call your old network to say you’re leaving and they’ll give you a special code called a Port Authorisation Code (PAC) that you’ll need to give us when you receive your new EE SIM through the post or in store.

Please be aware number transfers are not processed on Bank Holidays. Read more useful information on keeping your number.

The legal bit we need to tell you

Pay As You Go Packs: Packs automatically recur. If pack cannot recur because you haven’t topped up, we’ll try taking payment for 90 days. UK only. You can opt out at any time.

Free Boosts: You must have bought at least 12 Packs (7-day subscription) or 3 Packs (30-day subscription). Boosts last the duration of your Pack and don’t roll over. You cannot accrue Boosts for 7-day and 30-day subscriptions simultaneously. Boost must be selected within 60 days of notification of eligibility and will be added when you purchase your next pack. If you move between 7-day and 30-day packs, you will lose any Boosts accrued.

If you move to the £5 Pack from any other pack or from the £5 Pack to a different Pack you will lose any Boosts accrued.

General: Minutes and texts are from the UK to UK mobiles and UK landline starting with 01, 02 and 03 (excl. Jersey Guernsey & Isle of Man). Out of allowance calls to these numbers cost 40p/min. Calls to 084, 087, 09 & 118 numbers are not included; you’ll be charged EE’s Access Charge of 44p/min plus the applicable service charge. If you call a 070 you’ll be charged up to 75p/min. See ee.co.uk for our Price Guide for a detailed list of service charges & more info on charges outside of your allowance. If you don’t call, text or top-up every 180 days you will be disconnected and you’ll lose any credit on your account. Subject to availability. Personal use only.

4G Coverage: figures are for EE’s reported population coverage, correct as at October 2015. 4G speeds depend on location & number of users. Check your coverage at ee.co.uk/coverage.