From antiquity to modernity: why WGBH selected NewVoiceMedia to deliver its new service strategy

Speaker:

Becky Levy, Associate Director of Member Services & Development at WGBH

In this 30-minute webcast, you hear directly from WGBH how its Member Service organization transformed their antiquated telephony solution and customer engagement strategy, delivering drastic improvements for its members and agents. Becky Levy, Associate Director of Member Services & Development Operations, led the evaluation and four-day implementation of NewVoiceMedia and will share:

The pains WGBH experienced using an antiquated, disjointed solution

Her vision for a modern customer service experience

The business value of a customer engagement strategy that integrates with your CRM infrastructure

Specific product use cases

Early results

Whether you know very little about NewVoiceMedia or are considering a new customer engagement strategy for your own business, this is a rare opportunity to learn directly from a peer in the industry.