Return Policy

We sell only products we would be confident to use in our own home. 100% customer satisfaction is what we are always working for. However, if you are not 100% satisfied with your purchase you may return your new, unused purchase for an exchange or refund within 30 days after the date you receive your merchandise. The only fee that you will be responsible for is the return shipping.

Returning Merchandise

a)The product must be in new, unused condition meaning it must be returned in the original packaging. b)If your returned product is not in its original packaging, we reserve the right to charge a $10.00 re-stocking fee. c)When you return products that were shipped to you for free (products over $50 or other free shipping offers) you get a full refund minus the original outbound shipping costs. Orders not eligible for free shipping will receive a refund for the amount of the returned product only. d)Products that are Special Order items are noted as such and cannot be returned e)Used consumer products like gel fuel and creosote remover cannot be returned.

Damaged Returns

Damaged merchandise includes items that have been damaged in route. If a shipment arrives at your door with obvious shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call our customer service line immediately. Save all packaging material and paperwork. Should you need assistance with a return, please e-mail us at cusomerservice@ecoventusa.com for instructions. Note: Products that have been misused, abused or neglected are not eligible for return. For example, if you run over your fireplace tool set with your car, you can’t return it. If you put a hole in your fireplace screen…you can’t return it.

Receiving Your Refund

As soon as you return your item to us and it's received into our system, we will expeditiously send a refund request to your bank. Please note that while the funds are instantly deducted from our account, some banks may take 5-7 business days to process and post these refunds to your account..