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Wayfair Increased Connection Rate by 30% and Doubled Outbound Call Volume Within One Month of Using Tenfold.

Joel Stevenson, VP of Sales at Wayfair

About Nortel

Nortel Networks Corporation, formerly known as Northern Telecom Limited, Northern Electric and sometimes known simply as Nortel, was a multinational telecommunications and data networking equipment manufacturer headquartered... Read more

About Freshdesk

Freshdesk is a cloud based customer support software & helpdesk ticketing system that assists customers over email, phone, and social channel. Tenfold instantly integrates with Freshdesk and allows for full transparency into the insights that matter... Read more

About Tenfold

Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Freshdesk,
allowing them to work together, and streamline the customer experience. Read more

Our Customers Have Captured

Interactions

Text

Chats

Calls

Emails

100% Data Capture

Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Freshdesk

360-Degree View

Tenfold provides immediate transparency across all departments, specific to the current
customerstate

Ease of Implementation

There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Freshdeskintegration

Adherence

With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements

Capture 100% of your
customer interactions

80% of customer engagement data is missing

Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.

Native integration with all communication platforms

Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.

Nortel Compatibility

Freshdesk Compatibility

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About Nortel

Nortel Networks Corp., which was previously known as Northern Telecom Limited or Northern Electric, was a telecommunications and data networking manufacturer founded in Montreal, Quebec in 1895. Nortel, at its most successful, accounted for over a third of the total value of all companies listed on the Toronto Stock Exchange (TSX). The company employed more than 94,500 people around the world at that time and was headquartered in Mississauga, Ontario. Nortel filed bankruptcy in 2009, in the largest bankruptcy case in Canadian history, announcing it would sell of off assets and end its operations. This left shareholders, pensioners, and former employees with huge losses. During the period since the bankruptcy, the company’s executives continued to draw bonuses, angering creditors in Canada, the UK, and the US and leading to a protracted legal battle over the remnants of the business assets. In October, 2016, a settlement was reached to distribute $7.3 billion in assets to claimants, who expected to receive about 57 cents on the dollar for their claims.

Nortel was a leader in the telecommunications world, from the early years when it built a portable communicator for military field service during World War I, and creating a dial-up PBX system, to developing communications/satellite systems during the 1960’s, which was used by Hughes Aircraft Company, and launching the “Princess” phone with the handset dial that was the state-of-the-art in most 1970’s homes. The company was at the forefront of the fiber-optic technology switch that is currently under way due to its cost-effectiveness and reliability. The company also was the one that developed a billing system that allowed speech recognition technology to automate collect calls, and those billed to a third party or calling card. Nortel played a large role in moving the communications world forward into the networked world we have today.

About Freshdesk

Freshdesk is a cloud based customer support software & helpdesk ticketing system that assists customers over email, phone, and social channel. Tenfold instantly integrates with Freshdesk and allows for full transparency into the insights that matter most to your business. Tenfold also enables key business decisions to be made with complete data integrity and an immediate contextual view of the customer.