FAQs

If you know what you are looking for, use the APPAREL, SWIM, SHOES and ACCESSORIES links. You can also shop by browsing the CATEGORIES section on the left or directly by BRANDS.

Once you have found an item, select your size and color and use the ‘ADD TO SHOPPING BAG’ button underneath.

Review the items in your shopping bag by selecting the ‘SHOPPING BAG’ link at the top of the page. You can add products to your Wish List or use the ‘delete item’ link to delete items from your shopping bag.

Click on ‘PURCHASE’ to complete your order.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?No, you don’t. However, by registering with us you will be able to enjoy the following benefits through your SHOPBASICO account:

Track your orders and review past purchases.

Request your return or exchange directly from your account.

Gain access to your Wish List and Recommendations.

Be notified when new stock arrives.

Save your address and card details for faster shopping.

Manage your account details, order history and email preferences and see order status.

I’VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?If you have forgotten your password, follow the ‘Forgotten Password’ instructions on the ‘Sign in’ page. For security reasons we are unable to send your password via email.

HOW DO I KNOW THAT THE PRODUCTS YOU SELL ARE AUTHENTIC?As an authorized online distributor for all of the brands we feature, we unconditionally guarantee that every item we sell is 100% authentic.

Please note that we are unable to comment on the authenticity of any items not purchased from SHOPBASICO.

WHICH SIZE SHOULD I CHOOSE? All products are sold by the international sizing scheme used by the designer. To convert this to your usual size, simply view the ‘sizing chart’ on every product page. In addition, our customer care team can answer all your questions on sizing and fit—simply email customercare@ShopBasico.com for advice.

HOW DO I KNOW IF AN ITEM IS IN STOCK? All items are in stock unless “Out of Stock” is displayed. Please note that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.

If the product you want to buy is out of stock, add it to your Wish List to save and view at any time and be notified when it is back in stock.

IS IT SAFE TO USE MY CREDIT CARD ONLINE AT SHOPBASICO? At SHOPBASICO, your personal online security is important to us. We use Authorize.net, a secure online payment gateway that encrypts your card details, to store and safely transmit your personal and credit card information through our systems. All orders are processed through our secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company. You may also choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases, making it quicker and simpler to shop at SHOPBASICO.

If you would prefer to place your order by telephone, simply call our Customer Care team who will be happy to assist you.

DOES SHOPBASICO SHIP TO POST OFFICE BOXES OR FREIGHT FORWARDING ADDRESSES?We are unable to deliver to Post Office boxes and we do not deliver to forwarding addresses.

DOES SHOPBASICO SHIP TO MULTIPLE ADDRESSES?You may only ship to one address per order.

If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

HOW SOON CAN I GET MY ORDER AND HOW MUCH WILL IT COST?For information on delivery and shipping charges to your destination, please proceed to checkout for an estimate.

IS MY PACKAGE INSURED?All items are insured against theft and accidental damage whilst in transit from SHOPBASICO to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.

DO I NEED TO SIGN FOR MY ORDER? A signature requirement can be waived for packages delivered by UPS.

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED? We are unable to redirect orders to a different address after dispatch. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

CAN I ADD ITEMS TO AN EXISTING ORDER? It is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.

HOW WILL I KNOW YOU RECEIVED MY ORDER & WHEN WILL PAYMENT BE DEDUCTED? After you place your order, you will be sent an email confirming that it has been received. Your card will only be charged at time of dispatch. In the rare instance that any of the items you have ordered are not available, you will receive an email from our Customer Care team and will only charge your credit card for the value of the items in stock.

CAN I TRACK MY ORDER? Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting ‘My Account’ followed by ‘Order Status’.

WHERE IS MY ORDER? We aim to dispatch all orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting ‘My Account’ followed by ‘Order Status’. If you are not registered, sign up now so you can track future orders.

HOW DO I RETURN OR EXCHANGE AN ITEM? Making a return or exchange is easy. Just make sure you request your Returns Merchandise Authorisation (RMA) number within 14 days of receiving your order.

You may contact us by email or phone to make a Return Authorization request. The Return Authorization number must be clearly written on the outside of the package. Returns should be shipped with a service providing a tracking number as we are not responsible for delayed or lost packages. Please make sure to include your invoice when mailing your return to the address below:

Local ReturnsAs an added convenience to our local customers, we will be happy to issue an exchange or store credit for your online purchase at the Basico Miami store. Any exchange or store credit will be given in compliance with our current in-store return policy, which requires a receipt for the original price paid within 30 days of date of purchase for any non-sale items returned in their original condition.

ExchangesIf you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your replacement item is in stock. Once we receive your package we will process a refund for the cost of the returned item and send you an email. Or if you choose to wait, when we receive your returned item SHOPBASICO.COM will then issue you an online store credit in the amount of your exchange to be applied at checkout during your future purchase.

WILL I BE REFUNDED THE FULL VALUE OF MY ORDER? All correctly returned products will either be refunded to the purchaser’s credit card or SHOPBASICO account, and will exclude shipping costs.

Please be aware that it can take up to 10 days for the refund to appear in your account.

DOES SHOPBASICO HAVE SEASONAL SALES?SHOPBASICO, like offline shops, offers seasonal sales. There are links to the ‘Sale’ page from the ‘Apparel’, ‘Swim, ‘Shoes’ and ‘Accessories’ pages in the top navigation bar or directly from ‘Sale’. Please note that SHOPBASICO cannot guarantee that its prices will be equivalent or equal to online and offline boutiques when they go on sale. Also, due to the exclusive nature of our stock, we cannot guarantee that an item will still be available for purchase late in the season

IS MY PERSONAL INFORMATION KEPT PRIVATE? Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this.

To register at SHOPBASICO, we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order.

Please note that SHOPBASICO may use your contact details to inform you of the latest arrivals as well as style advice. If you would prefer not to receive these updates, you can unsubscribe in your email preferences. For further detail, read our Privacy Policy.

WHAT ARE COOKIES? SHOULD I BE WORRIED ABOUT THEM?A cookie is a piece of information that is stored on your computer’s hard drive by your web browser which tracks your movements within websites. We use cookies to keep track of how often you visit our website, the contents of your shopping bag, previous purchases and to deliver content specific to your interests. They are designed to assist your shopping and are therefore nothing to worry about. Most browsers are automatically set up to accept cookies, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

WHAT IS A WISH LIST?By adding items that you want into your Wish List, you can shop them whenever you want.

HOW DO I CREATE A WISH LIST?To create a Wish List you will need to be registered and signed in on SHOPBASICO. When browsing, use ‘add to Wish List’ on the product page and items will automatically move into Apparel, Swim, Shoes, or Accessories categories in your Wish List. You can also add to shopping bag, or remove the item.

CAN I SHARE MY WISH LIST?Send your Wish List to others and include a personalized message

NEED MORE HELP?Speak to Customer Care for further advice on how to get the most out of your Wish List.