Service Centre

Welcome to the Audio-Technica Service Centre. Should you ever need our help, the Service Centre can offer you spare parts and repairs for Microphones, Wireless Systems, Headphones and all other Audio-Technica branded products.

First, you should consult your instruction manual to see if any advice is provided for the problem you are experiencing. You may also want to contact our Technical Support department to ensure you are using your product correctly (see contact details in question 1).

When in doubt, please visit your dealer who will examine your equipment and if necessary, return it to us on your behalf.

If you are unable to return your product to your local dealer, please contact the Service Centre in the UK who will issue you with a Returns Authorisation (RA) number (9.00am to 5.00pm Mon - Fri) by one the following methods:

To facilitate the service of your equipment, please ensure the RA number is clearly marked on the outside of the package and on all correspondence. Also, include full address and contact telephone number, nature of the fault and proof of purchase for warranty purposes.

Product returned for repair without proof of purchase will be treated as out of warranty and class subsequently classed as a chargeable repair.

The warranty excludes defects due to normal wear, abuse, shipping damage or failure to use product in accordance with the instructions. The warranty is void in the event of unauthorised repair or modification, or removal or defacing of product labelling.

If returning your Audio-Technica equipment for service, please make sure you use a secure and traceable method of transit to the address below:

Of course you can. Please follow the same instructions as in question 2. We will provide you with a cost estimate for the repair by mail, e-mail or fax.

Please note: should you choose not to proceed with repairs once the item is at our Service Centre and has been inspected, we can return your item unrepaired at a cost of £20.00 inc VAT (£20 labour + £10 carriage).

Yes - for some products we are able to sell spare parts. For customers based in the UK, France and Germany some spares are available to purchase from our webstore www.audiotechnicashop.com. Alternatively, please contact our Service Centre by one of the following methods:

If you are an existing user of Artist Elite wireless products in Audio-Technica's E and F bands* you now have the option of having your equipment converted for use in either the C, D or G band. This process will ensure that as an owner of AEW series wireless products you can continue to use your equipment beyond 2012 within the band of your choice.

Headphones purchased outside of the countries managed by Audio-Technica Europe such as North America, Japan and Asia will not be covered by Audio-Technica Europe’s 2 year warranty, but you may still be able to get support in your local country. Please visit www.at-globalsupport.com