Returns & Refunds

Gosselin wants you to be completely satisfied with your purchase. If for any reason you want to return or exchange an item, we will be glad to do it, within the delays specified below. This is part of Gosselin's Guaranteed Satisfaction policy.

Return policy

Returns and refunds policy

Time limit for a return or a refund

For any product: 14 days following the purchase date

For online purchases, time is counted from the delivery date.

Any reclamation for an item missing, broken, or non functional on delivery must be made within two (2) days following the delivery date.

Items that cannot be return or refunded:

Memory card or external memory with an open packaging

Software with an open box or envelope

Paper and chemicals

Films

Special orders

Gosselin gift card

Drones

Batteries

Lamps

Printer ink

Printers that have had their ink cartridges installed

Any item must be returned in its original condition, including its original packaging, accessories, and manuals

Items must be inspected by a Gosselin employee before any refund

Gosselin reserves the right to charge the client for any missing, broken, or damaged item

Returned articles must be brought with the original invoice

Refund is made on the same payment method used for the initial purchase

How to return a product

You may return or exchange an item by going directly at the nearest Gosselin store, along with a copy of the original invoice received at the store (or by email for online purchases), at least one official ID, as well as the credit card used to complete the transaction.

If your purchase has been made online, you may also request a return authorization by clicking on My Account and following these steps: