FAQ

We sell our services concerning obtaining and delivering virtual gold and items to you to make the game easier. We do not sell the actual items as they are property of CipSoft GmbH.

2. Do you sell characters, or can you help me level them?

No we do not offer such service and until Tibia rules concerning ingame accounts we wont.

3. Where do you get so much money from?

The money here is mostly taken from selling premium accounts for Tibia cash (dont ask us about that, we already have a lot of customers, though if we change our minds we will write a notice on main page) and buying it directly from other players. Also some of the money is owned by our real life friends, and we do them a favor selling it here.

4. Can I sell my cash on your site?

Unfortunately we do not provide such a service. Its a place only to buy Tibia gold.

5. How can I place an order?

First you will have to register on our site. We collect information like your real name, address, telephone number, IP address and confirmed email. We need that information in order to ensure safety and quality of all transactions. After logged in you will be able to add items to your cart. In order to finish transaction you will be asked to choose one payment method, give your in-game name and city. All that is left is to transfer money and wait for delivery.

6. Is there any discount for larger orders?

No, we do not usually make discounts. If you want to ask about them and intend to place order for at least 200 USD, you might contact us on msn/mail. But we cannot guarantee you will get any discount.

7. How long do I have to wait for delivery?

We try to deliver all the items and money in 12-24 hours after we received your payment. New users or unverified users might need to wait a little longer. We will contact you by email in those cases.

8. How do I get the items in game?

We send your parcel to specified character and city. If the order contains only cash we might send the money using Tibia bank transfer ( new to tibia, implemented in the recent update) Also if you do not provide the city we will either send the money by bank transfer or parcel it to the city you entered in the previous order for the same character.

9. What should I do if I typed in wrong character name?

You have to contact us as soon as possible. We usually try to confirm if the character name is valid, but we do not take responsibility if you didnt contact us before delivery.

10. I didnt receive my items. Can your prove me you really sent them?

Yes! We record every transaction on a file. Therefore you wont be able to cheat that you didnt receive it, or someone must have had access to your account and taken it.

11. What forms of payment do you accept?

We accept payment through Verified Paypal accounts with confirmed shipping addresses (new customers are allowed only to buy with this methods goods worth up to $100).

We reserve the right to reject your payment if it is sent through an unverified Paypal account. Sending a payment through an unverified account will be at your own risk as we will not make delivery unless the Paypal account is verified and this may take more than 24 hours.

We also accept money transfer from Western Union.

For larger orders we might not accept PayPal payments or require additional information from You.

We are looking into providing other modes of payment in the near future.

12. Why do you only accept VERIFIED Paypal accounts?

We had lost a lot of money to unverified Paypal payments which are frauds, fake/stolen credit cards. For verified Paypal accounts, it will greatly reduce such possibilities.

13. How to get my Paypal account verified?

For more information on how to get verified, please go to https://www.paypal.com/VERIFY.

14. How long does it take for my payment at www.paypal.com to be processed?

Credit Card/Paypal account balance ¨C Processing is instantaneous and delivery can be made anytime after we receive the payment in our account.

eCheck payments - The payment takes a couple of days to get cleared therefore we will not ship any items untill it does.

15. What is Western Union?

It is a global leader in money transfer services. It offers services through Agent locations around the world.

16. How can I transfer money via Western Union?

You have to visit www.westernunion.com and find closest agent in your location. Then you have to go there and transfer money to us.

17. Where i should sent money via Western Union?

If you choose this option, plz come to contact us via livechat.

18. Is this business safe?

Yes, we have experience with selling Tibia money on internet auctions. So far we have few hundres of satisfied customers.

19. Im worried about the privacy of my details?

We do not disclose your details to any third party. If you want to find out more about our policy go to Privacy Policy on our homepage.

20. Can I make a fraud here?

We take any sort of fraud seriously. Whether it is paypal, credit card or internet fraud, we completely cooperate with paypal, as well as local and federal law enforcement officials to apprehend the individuals or groups behind this.

We are committed to the prevention and prosecution any kind of fraud. Some of our fraud prevention measures include:

Verification of telephone number and address (we only accept paypal payments that include a CONFIRMED SHIPPING ADDRESS)

Proof of our delivery in a windows media video file.

In the rare event that a fraudulent order passes our screening process, we will report the fraudulent activities to the appropriate legal authorities, eg. NFIC (InternetFraudComplaintCenter - http://www.ic3.gov) & IFW (NationalFraudInformationCenter - http://www.fraud.org) etc. And provide those authorities with the necessary information to complete an arrest and prosecution. Your ISP will be notified of your fraudulent activities and they will punish you according to their User Agreement and/or Acceptable User Policies. We might also initiate civil action against you, depending on the amount of money involved with your fraudulent activities. All information supplied to the appropriate authorities will include, but is not limited to purchase history, IP addresses, Chat history, email history, email IP addresses, customer telephone numbers, and customer addresses associated with paypal.