JFK Airport has been plagued with severely delayed flights and baggage claim malfunctions, causing travel horror stories for thousands of customers. At one point, passengers told Eyewitness News that airport officials wanted to do a full evacuation of the building, but didn't since it was so cold.

JFK was one the parts of NY that saw record lows for January 7, including four degrees Fahrenheit (minus 15.5 degrees Celsius).

When operations resumed on Friday, the backlog led to hundreds more delays or cancellations, crowding the terminals with stranded passengers.

"We were waiting for our luggage, and the lights started to go off", Abrams said in the video."So we left in the dark, they made everyone leave immediately".

Katherine Rosenbert and her granddaughter Rebecca, both of Paris, walk in Battery Park City, Sunday, Jan. 7, 2018, in NY, after their return flight from JFK airport, scheduled for Friday, was canceled due to bad weather.

Among the 1,008 arrivals and departures on Saturday, there were 94 canceled flights, the agency said on Sunday.

"They should have been way better prepared, plain and simple", he said.

And the Airbus A380 - the world's largest passenger jet - was en route to land at the John F Kennedy International Airport when it was diverted to Stewart Airport in Orange County on Thursday due to winds and whiteout conditions.