Dr. Ray Muzyka, co-founder of game studio BioWare, has reassured fans of its popular Mass Effect series that the company is listening and that changes to the controversial ending of the third game in the series are on the way.

Dr. Ray Muzyka, co-founder of game studio BioWare, has reassured fans of its popular Mass Effect series that the company is listening and that changes to the controversial ending of the third game in the series are on the way.

Muzyka said that he believes that Mass Effect 3 is the best game BioWare has developed and that it was incredibly painful to receive negative feedback about it. He said the studio's first instinct was to defend the work, pointing out high review ratings, but that it ultimately had to respect its fans and accept the criticism.

The outcome is that Casey Hudson, executive producer for Mass Effect 3, is getting the team back together to work on “a number of game content initiatives” which Muzyka said will help answer questions, provide more clarity, and aid with closure for those who have enjoyed the trilogy's storyline so far.

Muzyka was careful to highlight that the company needs to strike a balance between addressing fan feedback and keeping the artistic integrity of the original story, which means that the resulting changes may not please everyone. He also said that some of the feedback BioWare has received was destructive rather than constructive and that it won't support or respond to this type of comment, which he likened to attacks on individual members of the team.

BioWare also plans to release additional Mass Effect content and games, though it did not specify what these updates might be. More details on the story ending update will be released in April.