EloCare℠On-Site Exchange

On-Site Exchange

Elo offers an optional On-Site Exchange warranty to cover you in the event your device requires service. All you have to do is submit a Return Material Authorization (RMA) request through Elo's online portal and we handle the rest. Our technicians will come out to your location, replace the defective unit and schedule its pick-up and removal to get you up and running in no time.

Program Benefits

Coverage You Can Count On

Elo will service devices on-site

Simple to Use

Submit a claim online to initiate and track the On-Site Exchange process

Minimize Downtime

Technicians are dispatched at an agreed upon time to deliver and install a replacement unit, as well as package and ship back the inoperable unit

Reduce Hassel

All shipping costs are covered by Elo

Qualifying Products & Offerings

Product Type

Product Line

OSE Coverage offerings

Interactive Digital Signage (IDS)1 (MOQs apply)

32-46" Large Format Signage

4YR Warranty Coverage + OSE - Elo P/N: E967170

5YR Warranty Coverage + OSE - Elo P/N: E446123

55-70" Large Format Signage

4YR Warranty Coverage + OSE - Elo P/N: E065906

5YR Warranty Coverage + OSE - Elo P/N: E898062

All-in-One Devices (MOQs apply)

I-Series Windows, X-Series, E-Series, PayPoint®, EloPOS™

3YR Warranty Coverage + OSE - Elo P/N: E820977

4YR Warranty Coverage + OSE - Elo P/N: E821176

5YR Warranty Coverage + OSE - Elo P/N: E821362

I-Series Android

2YR Warranty Coverage + OSE - Elo P/N: E820772

3YR Warranty Coverage + OSE - Elo P/N: E820977

4YR Warranty Coverage + OSE - Elo P/N: E821176

5YR Warranty Coverage + OSE - Elo P/N: E821362

Touchscreen Monitors (MOQs apply)

LCD Monitors

3YR Warranty Coverage + OSE - Elo P/N: E895329

4YR Warranty Coverage + OSE - Elo P/N: E895514

5YR Warranty Coverage + OSE - Elo P/N: E895717

Computers (MOQs apply)

Elo Computer Module (ECM)

3YR Warranty Coverage + OSE - Elo P/N: E897479

4YR Warranty Coverage + OSE - Elo P/N: E897662

5YR Warranty Coverage + OSE - Elo P/N: E897863

Elo Backpack®

2YR Warranty Coverage + OSE - Elo P/N: E897287

3YR Warranty Coverage + OSE - Elo P/N: E897479

4YR Warranty Coverage + OSE - Elo P/N: E897662

5YR Warranty Coverage + OSE - Elo P/N: E897863

1 On-Site Exchange is complimentary for Large Format Signage in the Continental US as part of the standard three-year warranty. The average turnaround time is three business days. Extended On-Site Exchange coverage may be purchased for Large Format Signage within the Continental US. Conditions of the standard IDS warranty applies.

How OSE Works

Request RMA

Request an OSE replacement by submitting a Returned Material Authorization (RMA).

RMA Reviewed

Once the request is verified and an RMA number is issued, an Elo representative contacts the customer to arrange the date and time for the exchange.

Service Scheduled

Elo dispatches a technician to the customer site at the agreed upon time.

Unit Replaced

The technician replaces the defective unit and removes it from the customer site.

Purchasing On-Site Exchange

On-Site Exchange coverage is complimentary for Large Format Devices in the Continental US. Extended coverage for Large Format Devices is available for purchase wherever Elo Devices are sold. Coverage for other products may be available by request. Please contact your Elo Sales Representative for more information.