Handling a difficult situation with a customer can be upsetting to both the customer and the call center representative. Watch how a Welcomer handles these types of situations.

Watch our Welcomer Tip of the Month to find out some quick and simple tips for customer engagement!

Providing excellent customer service is key to business success. Give your business the competitive edge, The Welcomer Edge! Click here to learn more about the Welcomer Call Center Training Program and to get started today.…

Making sure your representative are trained as Welcomers is only part of the process; you need to make sure the workplace is conducive to their potential as well.

Watch our Welcomer Tip of the Month to find out some quick and simple tips for customer engagement!

Providing excellent customer service is key to business success. Give your business the competitive edge, The Welcomer Edge! Click here to learn more about the Welcomer Call Center Training Program and to get started today.…

Hiring a Welcomer for your call center is ideal and there are certain traits all Welcomers have. Find out what some of the traits are of the best customer service agents.

Watch our Welcomer Tip of the Month to find out some quick and simple tips for customer engagement!

Providing excellent customer service is key to business success. Give your business the competitive edge, The Welcomer Edge! Click here to learn more about the Welcomer Call Center Training Program and to get started today.…

You can make every customer experience memorable! A Welcomer consistently and instinctively delivers exceptional service, watch this video to learn some of their best practices.

Watch our Welcomer Tip of the Month to find out some quick and simple tips for customer engagement!

Providing excellent customer service is key to business success. Give your business the competitive edge, The Welcomer Edge! Click here to learn more about the Welcomer Call Center Training Program and to get started today.…

You never get a second chance to make a first or last impression with your customers. Find out what a Welcomer always says to make each interaction with the consumer memorable and engaging.

Watch our Welcomer Tip of the Month to find out some quick and simple tips for customer engagement!

Providing excellent customer service is key to business success. Give your business the competitive edge, The Welcomer Edge! Click here to learn more about the Welcomer Call Center Training Program and to get started today.…

Hiring the right people for the right jobs is something every business needs to consider. In this era of ever-changing and advancing technology, first impressions are still important. Repeat business cannot be generated without initially creating a personal relationship or connection. Whether it’s ecommerce where it begins with the first click, a brick and mortar store when you encounter the person who says or does not say hello, or the automated voice messaging system or tone of the agent as you wait on the phone.…

Welcomers make more than great call center agents, they also excel in leadership positions. A Welcomer as a leader or coach will encourage all call center representatives to be more welcoming, this video gives you tips on how to coach your agents for success.

Watch our Welcomer Tip of the Month to find out some quick and simple tips for customer engagement!

Providing excellent customer service is key to business success. Give your business the competitive edge, The Welcomer Edge! Click here to learn more about the Welcomer Call Center Training Program and to get started today.…

Every customer interaction is different; each customer has their own needs and wants. However, Welcomers have one goal in mind as they connect with customers. Watch as this natural born Welcomer tells us what their goal for every interaction with a customer is.

Watch our Welcomer Tip of the Month to find out some quick and simple tips for customer engagement!

Providing excellent customer service is key to business success. Give your business the competitive edge, The Welcomer Edge! Click here to learn more about the Welcomer Call Center Training Program and to get started today.…

When e-mail emerged as a new option for consumers to communicate with companies, everyone knew the volume of e-mails would grow. After all, in an extra busy, online-centered world, fewer people are willing to wait on hold for the next available representative.

What many call center leaders were not ready for, however, was the unbelievable mushrooming of not just e-mail but social media too. In addition to coping with technology challenges and coordinating “who does what,” managers recognized that not everyone on the front line could write as well as they could talk.…

“There’s always room for improvement,” is how the saying goes. If you think this is true of your call center training, then these 7 tips will be helpful to you:

1. Have the right people training your employees: Your trainers should be experts in the subject matter. Ideally, they should have been an agent themselves. This first-hand experience will allow your call center trainers to be more credible. Additionally, your trainers must be excellent communicators and be receptive to feedback from management, peers, and the trainees.