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Upon opening the new box, I installed the software and then plugged in the unit. It didn't go on. I tried many different outlets to plug it into, then I called customer service, which wasn't much help. While talking with them it all of a sudden went on. I managed to print out a few labels and all looked good. The weekend went by and I was all ready to print out some more labels but again the unit would not go on at all, basically dead. For a new unit to just not even turn on was just not acceptable.

It was easy to set-up, had no problems at all. Printed beautiful 4" x 6" labels right away for my products sold on amazon. This makes shipping a smooth operation! No more label paper jammmed in the printer or coming out crooked....

The printer works just fine but there are compbatibility issues with some software - I encountered problems printing shipping labels for eBay. I was not able to set the printer up with 4" label tape to print just one label, feeBay always printed a blank label afterwards wasting 1/2 my label tape which is fairly expensive. If I use 2" tape those labels come out OK but eBay sends the receivers name and address in like 5 pt font and I have a hard time reading such small print, I hope the carrier has better vision. Not the printer's problem, just be prepared that some software may not be sending the printer correct information....

The printer prints very clear black and white text and bar codes. I could only be happier if the label rolls were cheaper.

"oh brother!" LOL!-you have to use brother label rolls only! i would of never bought this printer if this was mentioned! i only used it a couple of months and now it does not work? i will go back to my zebra printer!

When you get told that it is compatible with labelling applications you expect it to give 4x6 inch label output since it is a 4 inch wide labeller. NO! It requires the narrower continuous label roll and requires you to snip the label into sections to be compatible for most box and envelope sizes.

It also doesn't work with Fedex, UPS and USPS Websites or Shiprush software and doesn't work with Stamps.com.

We ended up purchasing a further label printer a Zebra 2844 thermal and the labels are cheaper and it works with all shipping companies so that we could get the results we anticipated from Brother.

Would I recommend this label printer. NO. Their older models use the narrower label roll and the printer is cheaper and and rolls are cheaper.

Brother told me that they do not intend supplying compatible drivers to companies to allow it to work with major shipping companies and are happy that it uses the older models drivers to produce the long thin 2 3/8th inch wide labels.