FAQ

Shopping

Q: How do I place an order?

A: First you need to set up an account, once that is created you are
ready to place an order.

Q: How do I set up an account?

A: Click on the login button in the upper right hand corner of the main
page and then click on create an account. see here

Q: How long does it take to process and ship orders?

A: Please allow 1 - 3 business days (Monday-Friday) for order processing
regardless of the shipping method chosen. Once shipped you should receive
your order within 2 - 10 business days. Please note that 2 day and Overnight
services refer to business days (Monday - Friday).

Q: Are all of the items guaranteed in stock?

A: We try to update the website as often as possible to reflect out of
stock conditions. However, the ability to order an item does not guarantee
that it will be in stock when your order is processed. You will be notified
if an order is not available.

Q: Why can't I choose the size and color I want?

A: If you are unable to select a specific size or color, it
typically means that the item is out of stock. Try checking back in 2 - 3
weeks to see if your size or color is available.

Q: I can't find a specific item on the website, are there items available
that are not listed on the website?

A: The items that are currently shown on our website represent what
is currently available to view and order online. There is a wider selection
of merchandise available at the UVM Bookstore and the Catamount Store.
Please visit our stores when you are in the Burlington area.

Q: How can I check the status of my order?

A: If you have registered for an account at the UVM Bookstore, click on
"My Account" and login with your email address and password. You
can view the status of any orders that were made while you were signed in.
You can also contact us at 1.800.331.7305 with your name, order number, and a request
for status of your order. Our office hours are Monday - Friday 8am -4:30pm
EST

Q: How can I cancel or change my order?

A: You can cancel your order or make a change to it by contacting us
at 1.800.331.7305 or 802.656.1448 or at uvm.bookstore@uvm.edu
as soon as possible after your order is placed with your name, order number,
and a request for cancellation or a description of the requested change. Our
office hours are Monday Friday 8am 4:30pm. We will do our best to
cancel or modify your order, but we will not be able to complete the
cancellation if your order has been processed or shipped.

Textbooks

Q: When can I purchase my textbooks?

A: The online ordering system opens usually 2 - 3 weeks
before classes begin. Check the textbook ordering page for exact dates for
each semester.

Q: How can I find out what books I will need for my class?

A: The books for your classes will be listed on the
textbook ordering page. Just search by course and it will display all the
books that are required and or recommended for that section.

Q: Can I purchase used books?

A: Used books will display on the textbook ordering page
when available for that title. Used books are a great value!

Q: Why are there no used books for my course?

A: When a new edition of a book comes out and the old
edition is deemed obsolete or out dated then the bookstore can only purchase
new. This decision is made by the instructor for the benefit of the student.

Q: What are custom course packs?

A: Custom course packs are specific to a course taught
here at the University, required by that instructor. The purpose is to
provide the student with the materials they need (i.e., anthologies, course
packets, readers, and class handouts) at a fair price.

Q: What is the deadline for returning books?

A: For Fall and Spring semesters you have 7 business days
from date of purchase up until the end of drop/add. Those dates are posted
in the store and on your receipt. For summer classes you have 2 business
days from date of purchase.

Q: When can I sell back my textbooks to the
Bookstore?

A: The UVM Bookstore buys back year round, but the best
time to sell your textbooks is during Buy Back. Buy Back is at the end of
the fall and spring semesters. It generally starts the Thursday after
the last day of classes through the next Saturday (Finals week). Dates are
posted in the store.

Q: How much will I get for my books?

A: The best time to sell your books is during buyback.
This is when the bookstore has orders from the professors regarding which
books are being used here, at UVM, for the following semester. If they
are being used here, the bookstore will pay top value for your books up to
40% of the current new price of the book. You will receive the
wholesaler buyers guide price if the book will not be used at UVM the
following semester. You can check the wholesale price for a book on
the sell textbook page.

Computers

Q: Why buy a computer through us?

A: We offer competitive educational pricing. Our systems are ready to work on UVM's campus network and the systems meet UVM's published standards for support. We have an on-campus showroom, repair facility, and help clinic. We are an authorized dealer for the systems we sell.

Q. Who can buy computers from us?

A: In order to offer educational discounts, the University has contracted with major computer vendors, and we must abide by limitations specified by the vendors. Therefore, educational pricing is necessarily restricted to UVM affiliates.

Q: How do I order a computer online?

A: You will be prompted to enter your Net ID before you
can add the item to your cart. This is necessary to verify your UVM
affiliation.

Shipping

The UVM Bookstore is proud to offer you competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.

Q: How much is the shipping charge on orders?

A: The shipping charge depends on the total amount of the merchandise
ordered as well as the shipping method chosen. The current shipping charge
table can be viewed here. There are some items that incur additional charges
such as diploma frames $21.99 for an oversized box and maple syrup $1.00
for double-boxing. The rate for chairs and rockers is $40.00 for shipments east of the Mississippi and $50.00
west of the Mississippi.

Q. What is your shipping method?

A: We ship FedEx or US mail.

Q: When will I receive my order?

A: On average, your order will be received in 7 - 10 working days. During August
and January, delivery time may take longer.

Returns - Non textbooks

Q: What is your return/exchange policy?

A: You may return items purchased within 30 days from the day you received your order and receive a full refund.
Refund will be credited to original credit card used for payment. Please see
return policy for additional information.

Q: How do I return or exchange an item?

A: A copy of packing list/receipt and completed return/exchange
form must be included with each return.
Returns missing this information can not be credited. All items must be returned in the original condition.

Q: Where do I send my return?

Returns - Textbooks

No returns without a receipt. For Fall and Spring semesters you have 7
business days from date of purchase up until the end of drop/add. Those
dates are posted in the store and on your receipt. For summer classes, you have
2 business day from the date of purchase. All items must be returned in the original condition.

New books must include all software with unopened packages as well as all intact Web codes; Still in shrink-wrapping or original protective packaging.

Used books must not include any additional highlighting, writing, drawings etc.

Course packets are not refundable.

Copy of packing list must be included with each return.

Return Policy Instructions

Include the packing slip and receipt (receipt can be reprinted on the order history page) with your return. Repackage your item(s) in the original packaging or in an appropriate cardboard box. Using packing material (e.g. Styrofoam peanuts, bubble wrap, etc) around your item(s), pack and tape your package securely. Select a carrier that offers you the option to insure and track your package. UPS, FedEx, and USPS all offer this option. Insuring and tracking your package protects you as the shipper and helps ensure your shipment goes to the correct destination in the same condition it was as when you sent it. Write down your tracking number and keep it until The UVM Bookstore has refunded your money. Ship your return to the following address:

Arrange for a carrier to pick up your package or drop it off with the carrier. Shipping is the responsibility of the customer and is not refundable, unless due to our error. No credit is given for lost or damaged packages in route to The UVM Bookstore. Please insure and track your package. Returns to The UVM Bookstore will be refunded to the original credit card or account used for payment unless a different payment option was selected. A refund will be posted to your credit card or account once your return is received and processed. Processing times for returns vary, and may take up to 30 days from the day the return is received for a credit to be transmitted to your credit card or account. It normally takes 2-10 business days for financial institutions to process the transmitted credit request.