Staff duty

PUBLISHED: 12:12 06 March 2008 | UPDATED: 13:01 06 May 2010

SIR, — Re your story headlined Mounting cost of nightmare train trip (Herts Advertiser, February 28). First capital Connect (FCC) say Ms Shand should have checked the information boards at the station . How could she with her children in tow? Every mem

SIR, - Re your story headlined "Mounting cost of nightmare train trip" (Herts Advertiser, February 28). First capital Connect (FCC) say Ms Shand "should have checked the information boards at the station". How could she with her children in tow?

Every member of staff must be very sure of information given. They are employed for more than dealing with tickets.

Many a time have I noted staff looking at the monitor, guiding my eye if I've missed it. Seeing Ms Shand would not have had that monitor for information, a member of staff is the rightful area for information.