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If you live in the UK you will have definitely heard about the demise of HMV and those outside of the UK will no doubt be aware of it as well. Whilst they have so far only slipped into administration and not vanished forever it is shocking for some to see such a large long established name in such trouble, even though they aren’t the first big name to go under in the UK in recent years.

I’ve read a lot about the situation and the whole history of it* and a lot of blame, not unjustly, is sitting at the door of internet shopping – most notably Amazon. A lot of people accuse the HMV management of resting on their laurels and being too dismissive of the emergence of online shopping in the late 90s. But one comment that stood out to me amongst everything I read was the rather flippant assertion that this wasn’t the case because in 1997 HMV launched their own website selling online. It was presented as if that was enough – HMV had a website so online shopping can’t be the problem.Continue reading →