What Our Customers Say

At Roanza Truck and Van, customer satisfaction is of paramount importance to us.

We work hard to ensure that our customers have the most professional and smooth running experience when working with us. Take a look at some of our valued customer stories below and see how Roanza Truck and Van could help your business.

"We were extremely happy with the quality of the training course that we attended through Roanza. The instructor was very easy to understand in the instructions he gave us to carry out whilst driving and showed us everything about the vehicle and what the vehicle can do, which without his help, we wouldn't be aware of the methods we could use to achieve the best results from our Mercedes-Benz vehicles." Mark Owen, Driver Trainer at Hermes.

"I’ve worked in this industry all my life and there’s no doubt in my mind that when it comes to reliability and whole-life operating costs, Mercedes-Benz vans lead the field. We also took eight of our engineers to last year’s Mercedes-Benz VanExperience Live event at Millbrook; it’s a fantastic day and no-one who attends could be left in any doubt as to why Mercedes-Benz is a premium product." Andy Ellis, Fleet Manager at Marshall Fleet.

Longworth has recently undergone a branding transformation throughout the company including their new commercial vehicle fleet.

"Longworth have worked in collaboration with Roanza Truck and Van in Warrington, a franchsied Mercedes-Benz dealer. Roanza listened and understood the needs of Longworth and understood the business requirements early on to provide them with unrivalled service. Roanza expertly coordinated the delivery of the new vehicles to coincide with the return of the previous fleet over a staggered period. Their excellent team made the whole process very simple and straight forward. Longworth’s new fleet of 8 extra long Citan, 2 LWB Vito’s and 1 LWB Sprinter dropside have been wrapped in a new design to reflect their new corporate identity".

"Roanza and Mercedes-Benz displayed a highly professional and flexible approach, putting together a package that meets our needs perfectly. I have every faith they’ll keep our business moving. The Actros delivered the best overall fuel performance, and by a margin. The whole approach from Roanza has been very impressive – sales executive Dawn Wilson-Smith worked very hard to put this package together and the input from driver-trainers Chris Cooper and James Green is helping to deliver fuel returns which are still improving." Paul Brimelow, Group Fleet Engineer at Boughey Distribution.

"The lads are very pleased with the new vans, which is what you’d expect from anyone getting a vehicle with a three-pointed star on the front. We’ve been very impressed, too, by Roanza’s service – the Dealer’s Business Development Manager Michelle Fairclough, in particular, has been very thorough and paid great attention to detail to ensure that our Sprinters are perfectly tailored for their role. It is now our intention, as we move forward, to standardise on this specification." Vincent O'Connor, Director of Gallagher's.

Just wanted to pass on my thanks for the job your team did with our wagon this morning, especially Paul in the Servicing Department for the speedy way he organised things last night. Roanza have been the only part of the Mercedes Network I have dealt with who have come good since the initial breakdown in London yesterday morning. It’s much appreciated." Jonathan Ball, Transport Officer at Remondis.

"For a long time Mercedes-Benz vans were too big for our purposes, But following the launch of the Citan, the manufacturer now offers a vehicle which is much better suited to our application. The fact that we can drop a vehicle off at the end of our working day and pick it up again next morning ready to go, is a huge benefit. The service we’ve received from Roanza has been excellent. Sales Executive David Smith dealt with the order and delivery very proficiently, so the whole process took up an absolute minimum of my time." Rob Barry, Managing Director of Alsecure.

"I did my homework before we invested in these Sprinters. We spoke to other wholesalers and the consensus was clear – Mercedes-Benz vehicles are by far the most reliable and therefore the most cost-effective to run. We knew they had that reputation, of course, but this feedback confirmed it.The Service Care package means our routine maintenance costs are fixed so budgeting is much easier, while Roanza have also been extremely attentive, not only while we were ordering the vans, but also since we took delivery. We definitely made the right decision." Chris Lawler, Managing Director of Ale & Beer Supplies.
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