Pre-order FAQs

How do pre-orders work?

Pre-orders are a convenient way to order new products ahead of their launch dates on our site. They also allow you to reserve any temporarily out-of-stock items to ensure you don't miss out on our next shipment.

Please note if your order includes a pre-ordered item, we will hold your whole order for you (including any in-stock items) until all items are available for delivery.

When can I expect to receive a pre-ordered item?

Pre-ordered items from The Beauty Chef typically ship within 1 week. All other pre-orders are typically dispatched within 1-2 weeks. Where availability of any pre-ordered item is delayed beyond 2 weeks of your order, we will ship your in-stock items to you first.

How can I find out the status of my pre-ordered item(s)?

You will receive a shipment notification whenever any items are prepared for delivery. For pre-order queries or updates, please contact us here.