BBC iPlayer Not Loading Error 02001

Replacing the motherboard IS the answer. After an hour on the phone to a technician in the Phillipians trying some remote changes and updates she arranged for a local repair guy to come out the next day. It took 1/2 hour and the TV is back to normal. It IS the answer.

Hi thanks for that the only problem is with my work! As it would be October at the earliest until I could be home unless the engineers work Sundays! Could I ask though did you get any assurances that it would not happen again? As it was a firmware role out that started this in the first place. That is also the reason for hoping on a software fix incase or when it happens again. As a custom firmware would be the easiest option to fix it.Cheers

Hi thanks for that info I was hoping a mass rejection might force Samsung to sort it out so I will email them again informing them of their non working firmware and inquire on their next step to repair their confirmed fault.Thanks

After an online chat with Samsung Support explaining my position they quickly agreed to send me the 1239.9 upggrade on a memory stick. A week later it has arrived and after updating my MU6500 I went to the iPlayer and it worked. No memory board change, no reset. The My5 app and the other BBC apps also work.

It has been a while and there have been lots of 4k test transmissions missed but my TV is fully smart again. I can put the Amazon tv back in the drawer (or in the bedroom if the wife lets me!)

After an online chat with Samsung Support explaining my position they quickly agreed to send me the 1239.9 upggrade on a memory stick. A week later it has arrived and after updating my MU6500 I went to the iPlayer and it worked. No memory board change, no reset. The My5 app and the other BBC apps also work.

It has been a while and there have been lots of 4k test transmissions missed but my TV is fully smart again. I can put the Amazon tv back in the drawer (or in the bedroom if the wife lets me!)