Residential Remote Support

This service costs can vary from machine to machine. It includes 1 hour of remote support for each machine that is enrolled in the service within its 12 months of coverage.

We calculate our remote support service utilizing tickets generated by the user/client utilizing the ticket portal at www.sysquickcare.com and in fifteen minute increments once opened or started by SysQuick technician.

After the one hour has been used (which on average happens as a result of 3-6 tickets) we bill at a discounted rate per hour in which we require a “one hour minimum” for each ticket. We suggest compiling a list of at least three issues prior to submitting the ticket. This also includes daily health checks that are dictated automatically by Max Focus / Solar Winds based on liabilities published by software providers.

Business Remote Support

This service is uniquely catered to each business, so costs can vary. After the first year, costs can drop in price each year.

This also includes daily health checks that are dictated automatically by Max Focus / Solar Winds based on liabilities published by software providers.

We bill/calculate our remote support service utilizing tickets generated by the user/client utilizing the ticket portal at www.sysquickcare.com and in fifteen minute increments once opened or started by SysQuick Inc Technician.

After the one hour has been used (which on average happens as a result of 3-6 tickets) we bill at a discounted rate per hour in which we require a “one hour minimum” for each ticket. We suggest compiling a list of at least three issues prior to submitting the ticket.

If enrolled in our commercial maintenance agreements, all remote support/equipment maintenance will be calculated and deducted from the regular allotted time built into the individualized maintenance agreement between your company & SysQuick Inc. Any and all remote support/service maintenance performed by SysQuick that goes above and beyond what is allowed for in the commercial maintenance agreement will be billed at the discounted rate as stated above.