Hello It's a quick permissions change in http://nvschade.hoop.la/cp/permissions/general http://nvschade.hoop.la/cp/permissions/general Scroll down: Right now only "members" are allowed to see the member profile and the members directory Change those to "world" and everyone can see them. Let me know if those changes work and, if not, point me to the page where your widget is running.

Hi, thanks for these reminders. I'm planning to showcase my top "ranked" community members in a blog post, but I was hoping to be able to share a definition of what that ranking is/means in the post. (If I don't, it will only open up a huge can of worms.) You used to be able to hover over "Community Rank" in the profile and get a definition, but you can no longer do this on the new site. Can you tell me what it is*, and over what period of time it's computed (is it cumulative over the...

Thanks Jayme! Julia, thanks for the heads up that the hover text has gone missing...I see that you've reported that in the support site, so I'm sure it will get fixed. Meanwhile, here's the text that should be appearing, to explain to a member what "rank" is: Community Rank Your community rank reflects your overall contributions to, and influence within, the community. The lower the number, the better! The rank is based on your overall community activity points, as well as the number of...

It's the beginning of a new year, and whether your community is just getting started or has been around for years, it's always good to go into the shop for a tune-up once in a while. Here's a handy checklist you can use to make sure your online community continues to hum along throughout 2016 and beyond. 10 Point Community Tune-Up Checklist Terms of Service, legal - Have there been any changes in the last year that affect your TOS or legal position? New regulations? New lines of business?

Online communities are scattered around the web like stars, many of them humming along for 10-15 years now. If you've been lucky enough to be part of a community with longevity, then you know what a rare and beautiful thing it is, full of strong...

Hey there! For our community nvschade.hoop.la we have made a few widgets. However, one of these are not accessible/visible when not logged into the community. One of these is a list of moderators: When not logged in: When logged in: Where can I change the permissions to view members of this group when not signed into the community?

I get this question all the time..."why would I want to start a private online community instead of just having a Facebook page or group?" The assumption behind this question, of course, is that a Facebook page is free (it is not, when you...

Community managers always advise, “don’t feed the trolls,” but what does that really mean? Before we delve in, let’s define what we’re talking about. Generally, a troll is someone who is consistently...

I completely agree with the post. Creating the community online is merely a way to HOST people in coming together. It allows connection,(eventually mine will also have chat as most of my members are either deaf or interpreters) People long for connection and having an online community that facilitates a place to meet gives deaf people a sense of belonging that at times they do not have if they live alone or have very little connection with people who are able to communicate with them. Thank...

Some online communities thrive on a snarky, provocative tone, and their members love a good foodfight. But if your community members prefer a more mellow, live-and-let-live environment, it can be up to the community manager to ensure that it...

Is it truly possible to create an online community? Yes, but no. The right way to think about it is that you're creating the best place for a community to come together. There are many reasons why you don't want to approach the...

It’s an exciting day when you launch a new online community to the public. But if you’ve done it correctly, a lot of work has been done before the official live launch. Then you can “forget about your worries and your...

Hi Emma, Activity Titles are now set via recipes which can be managed in the recipes section of the control panel. http://www.eenetconnect.ca/cp/manage-recipes You can add new ones to the Activity Milestones category. Just click the "add recipe in this category" button and fill out the form by giving the recipe a name and filling in the points milestone field. The default recipe for activity milestones comes with the email notification action which you can remove if you don't want it. Then...

I think there's still a place for a little bit of Stalin. Ok, maybe not in the arena of criticism, and some controversy is always going to happen. I've had to perform one execution as a moderator and I've never regretted the decision, though with different tools and more experience I might have been able to find a better way (though I still doubt it). Other than that, I guess I'm bits of all of these - if I had to pick one, I'm more of a border collie, but without the idea of the "correct"...

We're in the thick of summer now, and I thought it would be fun to put together a playlist just for community managers and social media managers in the trenches. Enjoy, and feel free to add your own suggestions in the comments. For the newly...

You would never intentionally kill your community, right? But sometimes we lose track of those little details that can make a big difference. Here are 10 common mistakes that can kill an online community 1. Where's the community? There's...

Today is Abraham Lincoln's real birthday. There are so many things to admire about this man who endured setback after setback and persevered to become one of our greatest Presidents, but I did a little digging and found some...

Can you spot your community manager or moderator in this list? Wizard of Oz - You hide behind the curtain, making grandiose pronouncements in a booming voice. No-one is allowed to see your real face. Ninja - You slip in and out unnoticed, knifing...

Dealing with haters. Unfortunately, it's part of the job description when you run a business. When someone takes the time to create an anonymous website, Twitter account, or Facebook page for the express purpose of trashing you, it helps...

Hi there, Can you tell me where I go to change the activity title options and the community points or rank required to achieve a given activity title? Also, is it possible to add an activity title that requires more community points (or a higher community rank) than our current highest? Not sure if this makes sense... Thanks, Emma

Social networks can be depressing . Scrolling through a "feed" is a self-reinforcing loop, and you're being "fed" the pieces of content with which the algorithm has determined you will engage. You spend your time scrolling, occasionally flicking a reaction or typing a quick comment, feeling inferior because it's not your birthday, you didn't eat at Ruth's Chris last night, and your 2.5 beautiful children haven't won the gymnastics competition. Sometimes there will be a random, intrusive...

Such a nice little well-written jab at the drug Facebook and Twitter are injecting into their users. The many Hoop.la, UBB, and Eve communities, as well as Narrative are examples of how user to user interaction through the web should be done.

To Community Managers and Moderators Do you post topics to generate conversations and build your community? Our Bose Portable PA Community is dedicated to performers. Most of the conversations tend to be technical, and I'd like to see us get back to celebrating what we do as well as the technology we use to do it. You can see some of the starter topics here: Getting To Know You Do you do this in your community? What kinds of questions do you ask? Please share your experiences. Thank you, ST

Hey ST, We ask this question all the time -- what will build "community." Our site has a decent size following and we've been using Hoop.la and its earlier incarnations since 2002. We've seen the level of engagement go down even though visits are up. I call this the Facebook-effect. People these days get their online jollies talking to their friends and family members on FB and Instagram. People seem to want privacy, and to "get in and get out." Have you thought of your "quid pro quo" ? Your...

Thank you, Neil! I appreciate the time you took to check us out and look around. I'm very close (too close?) to what happens in our community. It was good to hear your observations from a distance. We also have a couple of active Facebook groups. Same products, completely different mindset of the people who go there. We're planning a major face-lift and reorientation for all our community touch-points. I appreciate your thoughts and ideas. I'll add them to the white board. ST

You’re welcome. Re: “Same products, completely different mindset of the people who go there.” So let’s talk: Why is FB more chat-inducing than Hoop forums? Is it because people have their own FB page and thus feel more invested in the platform and likely to spend more time there? What if Hoop Content Blocks were more like the FB Newsfeed — scraping new posts from the entire site to the Homepage? What if Admins could see what forums are being “followed” so we’d know which ones to feed and...

Hi Neil, I can't prove this, but I think there are segments of our users who are active on Facebook anyway (promoting their business) so it's easy to drop in to see what's happening in our Facebook-related groups. Facebook groups are a click away from other groups, other individual feeds, and a never-ending stream of dopamine inducing social rewards . There's greater incentive to be on the Facebook platform and very little investment required to engage with it. Hoop.la is an island unto...

Now I'm really confused! I just went in with my other computer to try to administrate the situation; and I could do the functions which I cannot do on this laptop. Why are my admistrator functions working on one computer and not on my other computer (my laptop, which I'm using for this message reply. wrb

Hi, Bill: Is it possible that you have more than one user? I know that I have one with administrator permissions, and one without, so I can mimic the user experience if necessary. If that's not the issue, try logging out on the machine that doesn't recognize you, and logging back in. If that doesn't work, try clearing the browser cache.

Hello Bill, The issue with the other machine could also be a javascript issue. Meaning that the user may have administrative rights, but for some reason the computer you are on is not activating the tools through javascript (which is how we show and hide the tools). Could you try manually going to the control panel with the machine that does not think you are an admin, to see if the application also thinks you are not an admin? http://battleplanministries.org/eve/cp Cheers, Jonmark

Hey guys, I'm the other person with admin rights / permission for Battleplanministries.org. I just worked with Bill to resolve the issue with no positive results. Here is what we did: 1. Using Windows Expolore Browser, cleared temp files, and history. 2. Re-accessed the forums, I was able to post my own reply, edit that reply. Edit Bills post on a topic, also access the control panel. 3. Bill was only able to access the forum, he was able access the control panel and post a topic. He is not...

I thank my Co-Administrator and friend, Dave, for his help and for the two, obviously knowledgeable folks who've tried to help. It is very curious to me that the system recognizes my ID/password; and when I'm our Forum community - battleplanministries.org/eve - it allows me to pull up the control panel or to enter the Moderator's Forum, which says to me that the system recognizes me as an Administrator with Moderator Permissions. Yet, I cannot do what any forum member can do on my laptop ...

April ... thanks for caring enough to provide a very good suggestion. Sometimes the best thing to do is the most obvious. But I did think of that; and I've also rebooted the laptop (where I'm having the problem) as well. What I can't figure out is why the system recognizes me as having Administrator permissions, because it lets me into the Control Panel (which only forum administrators can do); and then once in our Eve Community, it lets me into the Moderator Forum, which I established for...

Hello Bill, I seem to remember earlier in the thread you mentioned that you could do all of those things when you were signed in as the same user on a different machine? Is that correct? Before we really start digging into permissions I just want to make sure I have the full scope of this issue.

Yes, Jonmark, when I sign-in to our Eve Community on my Dell PC, I can do all the things which my Administrator permissions allow me ... [1] go to the Control Panel, [2]to manage members, [3] edit/delete posts (my own and others, and [4] to enter our Moderator's Forum (for our battleplanministries.org/eve community. However when I sign on (with the same email ID/password) on my Vaio Laptop, I can do 1, 2, and 4 above (and some other functions); but I can't enter the "Edit" icon or even open...

It should be noted that Bill, was able to complete any tasks he wanted to, using his laptop, up until this past week. Bill correct me if I'm wrong, but you didn't download or update any software on your laptop, prior to this issues start, correct.

Hey David and Bill, Finally, to confirm one more thing: David, you logged into your account on Bill's laptop and were able to do all of the things that bill is for some reason prevented from doing? Is that correct? Do the functions that you are prevented from doing even show up on the page, or are they missing entirely? If they do display do you get an error when trying to do them or something else?

Jonmark, Oops, no didn't try that yet. I will provide Bill with the necessary information so he can try it, We are not located in the same offices. Will advise results. Thanks so much for the reminder (can't believe I forgot that simple diagnostic).

Jonmark ... My friend David is right. He has Administrator privileges in our community as a Co-Administrator. And he has been able to do all the things I'm having trouble with. ... Now ... no, I have not added or changed any software prior to this problem cropping up on my laptop. ... When I try to hit the edit icon or the reply key, I get a little clicking noise and an indicator that an error is blocking what I'm trying to do; and I simply am blocked in trying to edit/delete a message or to...

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