Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

Seemingly, the BBB does not want to protect the consumer but cater to the business interests. After a laborious process and explicit documentation, the BBB decided they were closing my complaint citing my documentation did not meet the level needed prove I was wronged. After all, what can one expect when their money comes from Business membership. However, in spite of that, I am not suggesting you stop filing a complaint with them. They may not want to do the right thing by the consumer, but at least you can use it as a stepping stone to a higher power. As well eventually, by sheer numbers the BBB will have to acknowledge their on bias toward business and against the rights of the consumer. You need to file a complaint against Spirit Incentives AND the resort who hired them to scam us. The resorts are part of the problem not part of the solution. Its kind of like inviting an arsonist to be the honored speaker at a fire eaters convention. Having said that, I may have a bit of good news. My complaint filed with the Florida State Attorney General Office did garner this response

RE: THE INVESTIGATION OF MEDIAIDERS, INC. DOING BUSINESS AS SPIRIT
INCENTIVES

The Office of the Attorney General for the State of Florida is actively investigating complaints relating to Spirit Incentives also known as Mediaiders, Inc. as to possible violations of the Florida Deceptive and Unfair Trade Practices Act. If you have a complaint or information about this company, we would ask that you please complete the attached consumer affidavit and return it to the Economic Crimes Division at the address or email listed on the affidavit form. Please be sure to include any correspondence or documents relating to your transaction with the company.

I suggest that any and all file a complaint with the Florida Attorney General, as well as the better business bureau, as well as the Federal Trade Commission. The government entities cannot act on your behalf individually, but they do have the power to act on behalf of the consumer collectively. Presumably the more the better!

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

AUTHOR: Judith - ()

SUBMITTED: Wednesday, July 24, 2013

POSTED: Wednesday, July 24, 2013

Dear RS in Texas, I humbly suggest you file a complaint with the State's Attorney where you won and or purchased your gift with Spirit Incentives. The squeeky wheel does get the grease if enough citizens squeek since you are not gettin any satisfaction with BBB. Good Luck.

AUTHOR: Spirit Incentives Representative - (United States of America)

SUBMITTED: Friday, September 21, 2012

POSTED: Friday, September 21, 2012

The reason why Spirit Incentives has successfully fulfilled over one million customer travel incentive and benefit offers over the past 20years is because we take customer service very seriously. Spirit Incentives fulfills travel for all our customers that follow the Terms of Participations outlined on the back of the certificate. Customers who have followed the Terms of Participation are not denied travel. Please make sure you have reviewed the terms and conditions provided on your offer.

If you would like to review your file with us you may contact our customer service department. All Spirit Incentives offers list our customer service number, 954.525.1777, in bold print on their reverse side. Customer service representatives are available Monday-Friday from 9a-6p EST and are happy to assist you with your travel offer. Weencourage you to visit the Customer Testimonial section of our website for further insight on our commitment to customer care.

AUTHOR: Jim - (USA)

SUBMITTED: Sunday, September 16, 2012

POSTED: Sunday, September 16, 2012

There is ample evidence all over the place the BBB is nothing more than a SCAM. They don't care about you! The BBB is a DECEPTION. The BBB is a FRAUD. Check out "BBB Scam" on YouTube. Check out BBBroundup.com. Enter "BBB scam" in any search engine.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.