Field Engineer - Emergency Call Handling

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COMPANY OVERVIEW

At Motorola Solutions, we create technologies our customers refer
to as their lifeline. Our technology platforms in communications,
software, video and services help our customers work safely and
more efficiently. Whether it s helping firefighters see through
smoke, enabling police officers to see around street corners, or
reliably keeping the lights on in homes and businesses around the
world, our work supports those who put their lives on the line to
keep us safe. Bring your passion, potential and talents to Motorola
Solutions, and help us usher in a new era in public safety and
security.

DEPARTMENT OVERVIEW

The Software Enterprise Deployment and Integration team is the team
that delivers solutions to the public safety sector. We are
committed to providing technology and tools which will allow
customers to focus on their mission, and enable them to respond
faster with smarter and safer decisions. We deploy and support
products such as Computer Aided Dispatch, Records Management
Systems, Jail Management Systems and Mobile Data Computing, among
other offerings.

JOB DESCRIPTION

Emergency Call handling for Central Region is responsible for the
post-sale through cutover and handoff to Support of the completed
implementation process. Includes details design, project mgmt,
Filed Engineering and training. The Emergency Call Handling (ECH)
Field Engineer will report to the Regional Emergency Call Handling
Director and will be responsible for all ECH field engineering
activities within the region. The ECH Field Engineer is ultimately
accountable for the system being implemented based on the site
design specifics including the on-site configuration, testing, cut
and post cut support for Motorola s ECH solutions.

The Field Engineer may also provide consultation to both internal
and external customers on complex solutions being deployed in the
field.

RESPONSIBILITIES INCLUDE:

Performs system configuration for all supported and assigned ECH
solutions

Performs site Verification Testing prior to cutting a site into a
production environment

Provides support to Customer and Channel Partners while cutting the
ECH solution into a production environment

Ensure high utilization of resources and make adjustments as
appropriate

Working with the Emergency Call Handling manager responsible to
plan, prioritize, and schedule project resources

Documents all changes to the solution that may occur during the
implementation phase of the project

Ensures that installation/quality issues are resolved in a timely
and efficient manner

Ensures that project specific documentation is stored as
appropriate

Participates in the development and approval of Methods of
Procedure

Participates in pre-contract oral presentations and customer
negotiates as required

Maintains subject matter expert skills

QUALIFICATIONS:

Bachelor's degree desired.

7+ plus years deployment and integration of complex IP products and
systems

Sr. Java Engineer/LeadDescription: About the team Corporate system group - part IT org Take care of HR application, finance applications Comes under HR Company: BayOne SolutionsLocation: AustinPosted on: 06/8/2020