Our clients

Tried and trusted by 60 councils and contractors
nationwide, including half of London.

Don’t just take our word for it

“The extra time that has been freed up – around 300 hours a month - has been put to very good use. Everyone in the team now has the scope to undertake special projects. This has improved motivation and career fulfillment for everyone in the team, while also helping us to push forward with exciting new service initiatives.”

City of Bradford Metropolitan
District Council

Michaela Hall
Assistant Parking Coordinator

Sheffield City Council

Emma Barker
Assistant Manager
Parking Services

“Letters generated by Response Master are written in plain English, without any jargon and are very easy to understand. This has led to a huge drop in avoidable repeat contact from motorists. And because it is configured to reflect all of our policies, a consistent approach is assured in all cases.”

North Tyneside Council

Garry Hoyle
Parking & Regulations Manager

“We used to get appeals from customers that weren’t going to be successful because they didn't understand what our parking policies were. Barbour Logic Self-Serve is putting that information straight in front of the customer. This cuts down their frustration of waiting two weeks and then finding out they haven’t been successful. Overall, this provides a better customer journey.”