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Detailed item info

Description

Today's business landscape is changing rapidly and Information Techlogy (IT) solutions that support these businesses are aligning service strategy and targets towards satisfying ever changing business needs. Most companies are w compelled to rely almost on IT for all their business process transactions; especially multinationals. This calls for huge investment in IT and related resources. This is where it becomes imperative for the IT departments to deploy convincing customer satisfaction strategy that will guarantee their continued existence and relevance in these organizations. The book has explored options that will aid IT departments to survive competitions by deploying effective and efficient customer satisfaction strategies that will expose the impact of IT services in business organizations and subsequently convince decision makers to start seeing IT departments as business partners as opposed to cost centers. It makes available great information on how businesses that make customer satisfaction a key operating principle will surpass competition. The book is a must read for any service oriented professional.

Key Features

Author(s)

Lawrence Japhet Eke, Osuji Peter N

Publisher

LAP Lambert Academic Publishing

Date of Publication

08/05/2013

Language

English

Format

Paperback / softback

ISBN-10

3659390879

ISBN-13

9783659390876

Subject

Computing: General

Publication Data

Country of Publication

United States

Imprint

LAP Lambert Academic Publishing

Content Note

black & white illustrations

Dimensions

Weight

163 g

Width

152 mm

Height

229 mm

Spine

6 mm

Editorial Details

Format Details

Trade paperback (US),Unsewn / adhesive bound

Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.

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