What do you beleive is the secret to true customer loyalty? Martha Rogers, Founding Partner, Peppers & Rogers Group

Martha Rogers, Founding Partner, Peppers & Rogers Group presented at Loyalty World 2011. During the show, I asked him 3 key questions; What is the key trend changing the customer loyalty landscape? Â What do you beleive is the secret to true customer loyalty? What is the most valauble thing you will take away from Loyalty World? Â For more information about Loyalty World, visit our 2012 website here: www.terrapinn.com/loyalty