Gotham Steakhouse Seeks Guest Services Host / Hostess

Vancouver, BC | Gotham has always been about family, but that does not only mean the founders, the Aisenstats. The Gotham family includes everyone who has ever worked at Gotham, and all our loyal guests. Gotham staff take pride in being part of a successful team and in providing a memorable fine dining experience to our guests. Staff feel part of the Gotham history and tend to stay for a while. Our guests are part of the family, too – with many being the second generation to dine with us. For more information on Gotham Steakhouse & Bar, please visit our website at www.gothamsteakhouse.com.

WHAT WILL OUR GUEST SERVICES HOST OR HOSTESS DO?

You are often the first point of contact for our guests and have the ability to set the tone for their dining experience to ensure they feel welcomed and appreciated. You are responsible for a consistent guest experience and for following Gotham’s service philosophy. To be successful in this role, you have thorough knowledge and demonstrated competence in the following areas:

– Reservation and seating management, and maximizing sales opportunities at all times
– Technical knowledge including the Open Table reservation system, the Squirrel POS system, handling cash, the sale of gift cards, and operating the telephone, lighting, sound and AV systems
– Adhering to restaurant policy and procedures.

WHAT SKILLS DO YOU NEED?

Our business is built on exceptional guest service. We set the bar high with our standards of service and strive to exceed guest expectations. To excel in this position, you need to be prepared to deliver outstanding service by having:

– Excellent interpersonal and verbal communication skills
– Ability to proactively meet guest needs and resolve problems if they arise
– Exceptional organizational skills and the ability to multi-task and work under pressure
– Understanding and knowledge of the fine dining restaurant industry is a definite asset
– The utmost of professionalism and attention to detail
– Strong personal initiative
– Ability to work effectively in a team environment

WHAT DO WE OFFER OUR EMPLOYEES?

Gotham attracts and retains the best. We offer benefits, flexible hours and part-time or full-time positions. We adhere to high standards of service but also give you independence to develop your own unique approach to serving our guests. We are a friendly company with a personable and professional fine dining service offering. If you like working with a successful team and representing a longstanding, recognized and well-respected brand, this job would be perfect for you. We have plans for opening new restaurants and want the right people to grow with us.

HOW TO APPLY?

Please email (karynb@hyssteakhouse.com) or bring your resume to the location where you are interested in working. Please note that only shortlisted candidates will be contacted but that we thank you for your application and appreciate your interest in Gotham.