ITIL(R) Certificate in Managing Across the Lifecycle

LocationMilton Keynes

Price ex. VAT
2779 GBP

Start Date18 February 2019

Course typePerformance

Course codeITILMALC

Duration5 Days

The intent of the Managing across the Lifecycle (MALC) qualification is to give delegates the skills to support an organization's service delivery by bridging the service lifecycle stages. The qualification demonstrates that delegates have learned the value of one combined service management practice as opposed to separate subject areas. ITIL processes and practices, as learnt from the lifecycle and capability streams of the intermediate certificates, are put into a context of delivering this value.

The ITIL?? Qualification in Managing across the Lifecycle Certificate is the final module in the Service Lifecycle and/or Service Capability modules that lead to the ITIL?? Expert in Service Management.

Target Audience:

Individuals who require a business and management level understanding of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization

Individuals seeking the ITIL Expert in IT Service Management certificate, for which this qualification is the final mandatory module

Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert in IT Service Management certificate is a prerequisite

For Published Best Practice ITIL Glossaries from Axelos please click here.

Prerequisites

Delegates wishing to be trained and examined for this qualification must already have two (2) credits from the ITIL v3 or 2011 Foundation certificate or have the ITIL v2/v3 Foundation bridge and must, as a minimum, have obtained a further 15 credits to a total of at least 17 credits. 15 credits can be obtained from ITIL Intermediate qualifications. Some credits from earlier ITIL qualifications and complementary qualifications can also count towards 15 credits. Holders of ITIL Expert Certificate in IT Service Management are also eligible.

Essential Prerequisites

Proof of prerequisites MUST be produced on the day of the exam to the trainer.

Acceptable forms of prerequisite confirmation are as follows:

A copy of the candidates examination certificate

Confirmed entry in the AXELOS Successful Candidate Register. You will need to provide the full SCR number (registration/candidate number located on your certificate).

Pre course Reading:

Delegates will be provided with a case study prior to attending the course by email. Success on the course will be enhanced by close attention to the pre-reading materials. It is recommended that candidates spend at least 28 hours reviewing both their ITIL foundation and intermediate course material prior to attending the MALC course.

Proof of identification:

If taking an exam, delegates are required to provide Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided to the BCS. Please note that if proof is not provided within 40 days, candidate's exam results will be null and void and a re-sit would be required.

BCS Reasonable Adjustments Policy:

Outline

Key concepts of the service lifecycle

Communication and stakeholder management

Integrating service management processes across the service lifecycle

Managing services across the service lifecycle

Governance and organization

Measurement

Implementing and improving service management capability

Examinations:

The exam will be 2 hours, rather than 90 minutes as now

It will be case study based - which is used during the course to allow familiarisation prior to the exam

There are 10 questions rather than 8, although still graduated, and most use the case study

Pass mark remains at 70%

ITIL?? is a registered trade mark of AXELOS.

Book the course: ITIL(R) Certificate in Managing Across the Lifecycle

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