Service charges are set by housing associations (HAs) to cover the cost of providing various services to their tenants.

The main objective of this paper is to identify the pattern of service charges for HA housing and how service charges vary between different property sizes and property types, areas and types of HAs – Large Scale Voluntary Transfer HAs (LSVT HAs) and non-LSVT HAs. The study focuses on general needs self-contained dwellings only as the majority of HA housing falls within this category.

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