topic Re: Router/cable password changed on me in Equipment (Modems,Gateways)https://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/558#M38
<P>Hello mspinar,</P>
<P>&nbsp;</P>
<P>Welcome to the forum.</P>
<P>&nbsp;</P>
<P>To your inquiry of the default password to SMC - IPGWTY.</P>
<P>&nbsp;</P>
<P>I've have just sent it to you via PM.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Thank You</P>Tue, 19 Jun 2012 22:45:28 GMTComcast_Jon2012-06-19T22:45:28ZRouter/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/255#M16
<P>My SMC router/cable modem stops handling DHCP every few weeks and I usually log in to it over HTTP and verify that that is the problem, and reboot it. &nbsp;Today when I rebooted it, I found I was unable to log in with the username and password. &nbsp;I rebooted it again (power cycle) and it's still the same. &nbsp;How can I get it fixed?</P>Fri, 25 May 2012 04:54:04 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/255#M16klotz2012-05-25T04:54:04ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/257#M17
<P>Hello Klotz,</P>
<P>&nbsp;</P>
<P>Welcome to the forum.</P>
<P>I've check the status of the SMC IP-Gateway and reverted the customer admin password back to default.</P>
<P>Please power cycle your network and try connecting to the internet, after the test try log into the IPGW.</P>
<P>&nbsp;</P>
<P><SPAN>Please tell us of your issue's status, we are here to help&nbsp;</SPAN></P>
<P><SPAN><BR /></SPAN></P>
<P>Thank You</P>Fri, 25 May 2012 13:55:16 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/257#M17Comcast_Jon2012-05-25T13:55:16ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/263#M18
<P>Thank you, you fixed it!&nbsp; I am able to log in!&nbsp; I do not know how the password got changed, but I suspect I must have pressed submit on the wrong screen of the SMC management web ui.</P><P>&nbsp;</P><P>At some point I would like to replace this SMC device with an SB6141 and I will watch your <A href="http://mydeviceinfo.comcast.net/" target="_blank">http://mydeviceinfo.comcast.net/</A> for 6141 qualification.</P><P>&nbsp;</P>Fri, 25 May 2012 17:17:24 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/263#M18klotz2012-05-25T17:17:24ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/265#M19
<P>Glad to be a help.</P>
<P>&nbsp;</P>
<P>In respect to your interest of SB6141: yes, please continue to check for its qualification within Comcast.&nbsp;</P>
<P>&nbsp;</P>
<P><SPAN>Please continue to post technical support questions and concerns you have in this forum.</SPAN></P>
<P>&nbsp;</P>
<P><SPAN>Thank You</SPAN></P>Fri, 25 May 2012 17:40:30 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/265#M19Comcast_Jon2012-05-25T17:40:30ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/388#M20
<P>my router's password got changed too, please help.</P>Sun, 10 Jun 2012 04:13:29 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/388#M20cheerychum2012-06-10T04:13:29ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/408#M21
<P>Cherrychum, Welcome to the Business Forum. &nbsp;The password for the SMC gateway has been reset the the default password. &nbsp;Let us know if you need further assistance with this.</P>
<P>&nbsp;</P>
<P>Thank you</P>Mon, 11 Jun 2012 14:23:10 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/408#M21Comcast_John2012-06-11T14:23:10ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/412#M22
<P>This happend to me last night too..&nbsp; and the DNS&nbsp;&nbsp; that was on there doest work</P>Mon, 11 Jun 2012 14:42:48 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/412#M22webguy2012-06-11T14:42:48ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/414#M23
<P>Can someon help with with this problem&nbsp;&nbsp; ON my Static Ip address I have the DNS of 68.&nbsp; and they work just fine&nbsp;&nbsp; but the DNS that was on the modem&nbsp; quit working last night&nbsp;&nbsp; and Lost intenet to all my computer&nbsp; but not the servers.&nbsp;&nbsp;&nbsp;&nbsp; So I reset the modem and know I can not login to the modem Not sure what happend&nbsp;&nbsp; I was able to login just fine before this happend.&nbsp;&nbsp;&nbsp;&nbsp; I never changed anything.&nbsp;&nbsp;</P>Mon, 11 Jun 2012 14:46:55 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/414#M23webguy2012-06-11T14:46:55ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/416#M24
<P>webguy,</P>
<P>&nbsp;</P>
<P>Welcome to the forum and thank you for posting.</P>
<P>&nbsp;</P>
<P><SPAN>I've checked the status of the SMC IP-Gateway and corrected customer admin password back to default.</SPAN></P>
<P><SPAN>Please attempt to login.</SPAN></P>
<P>&nbsp;</P>
<P><SPAN>Additionally regarding DNS address of : &nbsp;( 75.75.75.75 / 75.75.76.76) it is our national DNS assigned to our IPGWs, as "68" was.</SPAN></P>
<P>&nbsp;</P>
<P><SPAN>Thank You</SPAN></P>Mon, 11 Jun 2012 15:09:11 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/416#M24Comcast_Jon2012-06-11T15:09:11ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/420#M25
<P>I was able to login&nbsp;&nbsp; so&nbsp; I dont understand about the DNS&nbsp; why did it do that when I reset the modem and kicked me off of it. &nbsp;&nbsp; &nbsp; is it ok to use the 68.&nbsp; DNS&nbsp;</P>Mon, 11 Jun 2012 15:06:56 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/420#M25webguy2012-06-11T15:06:56ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/422#M26
<P>webguy,</P>
<P>&nbsp;</P>
<P>When our IPGWs are reset, it reaches out to our network for new updates.</P>
<P>&nbsp;“If” there is one, appropriately our IPGW will receive it causing the PW to revert to default.</P>
<P>&nbsp;</P>
<P>Regarding “68” DNS: <U>yes</U>, you can use it; however, we are phasing out our old DNS servers (including 68).</P>
<P>In that respect I do recommend using “75”, which is our national DNS servers.</P>
<P>&nbsp;</P>
<P>Thank You</P>Mon, 11 Jun 2012 15:28:29 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/422#M26Comcast_Jon2012-06-11T15:28:29ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/438#M27
<P>I m having the same prob too. cannot acess smc. can it b reset pls.&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>thanx</P>Mon, 11 Jun 2012 22:15:40 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/438#M27Rmtl2012-06-11T22:15:40ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/440#M28
<P>Rmtl,&nbsp;</P>
<P>&nbsp;Welcome to the Business Forum. &nbsp;The password for the SMC gateway has been reset the the default password. &nbsp;Let us know if you need further assistance with this.</P>
<P>&nbsp;</P>
<P>Thank you</P>Mon, 11 Jun 2012 22:28:33 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/440#M28Comcast_John2012-06-11T22:28:33ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/442#M29
<P>Last night my gateway was reset. I'm guessing it was a FW update.&nbsp; At any rate, my password has been reset, but NOT to the default login that I used originally or to the one in the Business Class manual.&nbsp; I can't log in.</P>Tue, 12 Jun 2012 01:05:38 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/442#M29JSeeley1502012-06-12T01:05:38ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/448#M30
<P>I seem to be affected by this same problem, I suddenly can't login to my SMC Gateway any more. I urgently need to access it, can you reset my gateway's username/password as well?&nbsp;Thanks!</P><P>&nbsp;</P><P>-rajak</P>Tue, 12 Jun 2012 10:28:34 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/448#M30rajak2012-06-12T10:28:34ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/454#M31
<P>JSeeley150,</P>
<P>Welcome to the Business Forum. &nbsp;The password for the SMC gateway has been reset the the default password. &nbsp;Let us know if you need further assistance with this.</P>
<P>&nbsp;</P>
<P>Thank you</P>Tue, 12 Jun 2012 15:20:29 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/454#M31Comcast_John2012-06-12T15:20:29ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/456#M32
<P>Rajak</P>
<P>Welcome to the Business Forum. &nbsp;The password for the SMC gateway has been reset the the default password. &nbsp;Let us know if you need further assistance with this.</P>
<P>&nbsp;</P>
<P>Thank you</P>Tue, 12 Jun 2012 15:21:36 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/456#M32Comcast_John2012-06-12T15:21:36ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/486#M33
<P>Comcast_John, my SMCD3G router's cusadmin password is no longer working so I can't manage its MAC list. Would you reset it for my account also?</P><P>Thanks much</P>Wed, 13 Jun 2012 22:43:57 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/486#M33MHSbusiness2012-06-13T22:43:57ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/490#M34
<P>MHSbusiness,</P>
<P>&nbsp;</P>
<P>Welcome to the forum.</P>
<P>&nbsp;</P>
<P>Certainly, IPGW's cusadmin password has been reset back to default.</P>
<P>Please try log in again.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Thank You</P>Thu, 14 Jun 2012 13:44:32 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/490#M34Comcast_Jon2012-06-14T13:44:32ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/550#M35
<P>+1 on the SMC password being changed. Could you please execute a reset for me as well?</P><P>&nbsp;</P><P>Thanks</P>Tue, 19 Jun 2012 20:00:20 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/550#M35Rick_G2012-06-19T20:00:20ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/552#M36
<P>Rick_G, Welcome to the Business Forum. &nbsp;The password for the SMC gateway has been reset the the default password. &nbsp;Let us know if we can be of further assistance.</P>
<P>&nbsp;</P>
<P>Thank you</P>Tue, 19 Jun 2012 20:17:13 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/552#M36Comcast_John2012-06-19T20:17:13ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/556#M37
<P>Hi, just found this thread and hope it is the answer.&nbsp; Cannot login to my gateway and the references to resetting to default don't help.&nbsp; We have no documentation with this device so I have no idea what the default was!&nbsp; I have a password scribbled on the install order but no user id.&nbsp; The gateway of 10.1.10.1 brings up the signin screen but I'm stopped there.&nbsp; Can you help?</P>Tue, 19 Jun 2012 22:33:02 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/556#M37mspinar2012-06-19T22:33:02ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/558#M38
<P>Hello mspinar,</P>
<P>&nbsp;</P>
<P>Welcome to the forum.</P>
<P>&nbsp;</P>
<P>To your inquiry of the default password to SMC - IPGWTY.</P>
<P>&nbsp;</P>
<P>I've have just sent it to you via PM.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Thank You</P>Tue, 19 Jun 2012 22:45:28 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/558#M38Comcast_Jon2012-06-19T22:45:28ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/560#M39
<P>PM?? Is that Portal Mail ...what?</P>Tue, 19 Jun 2012 23:01:04 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/560#M39mspinar2012-06-19T23:01:04ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/566#M40
<P>mspinar,</P>
<P>&nbsp;</P>
<P>I do apologize for the acronym. PM stands for Private Message.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Thank You</P>Wed, 20 Jun 2012 14:25:33 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/566#M40Comcast_Jon2012-06-20T14:25:33ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/568#M41
<P>This has happened to ours as well.</P><P>&nbsp;</P><P>Can we please also get a router password reset?</P>Wed, 20 Jun 2012 16:25:27 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/568#M41RedFin_Network2012-06-20T16:25:27ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/570#M42
<P>RedFin_Network, &nbsp;</P>
<P>&nbsp;Welcome to the Business Forum. &nbsp;The password for the SMC gateway has been reset the the default password. &nbsp;Let us know if we can be of further assistance.</P>
<P>&nbsp;</P>
<P>Thank you</P>Wed, 20 Jun 2012 16:49:13 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/570#M42Comcast_John2012-06-20T16:49:13ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/572#M43
<P>I don't why I can't login to my modem, please help me to reset it.</P>Wed, 20 Jun 2012 20:03:05 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/572#M43sfcac2012-06-20T20:03:05ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/574#M44
<P>Hello sfcac,</P>
<P>&nbsp;</P>
<P>Welcome to the forum.</P>
<P>&nbsp;</P>
<P>Certainly, as per request IPGW's password has been reset to its default.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Thank You</P>Wed, 20 Jun 2012 20:39:24 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/574#M44Comcast_Jon2012-06-20T20:39:24ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/580#M45
<P><SPAN>Hi Comcast_Jon,</SPAN><BR /><BR /><SPAN>Our gateway reset last night, and this morning we were unable to login to administrate it. Can we also get our gateway reset?</SPAN></P><P>&nbsp;</P><P><SPAN>Thanks in advance!</SPAN></P>Thu, 21 Jun 2012 04:43:42 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/580#M45akrieger2012-06-21T04:43:42ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/584#M46
<P>Hello akrieger,</P>
<P>&nbsp;</P>
<P>Welcome to the forum.</P>
<P>&nbsp;</P>
<P>Certainly, as per request IPGW's password has been reset to its default.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Thank You</P>Thu, 21 Jun 2012 13:53:12 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/584#M46Comcast_Jon2012-06-21T13:53:12ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/596#M47
<P>Jon,</P><P>&nbsp;</P><P>Can you reset mine back to the default as well?</P><P>&nbsp;</P><P>Thank-you.</P><P>&nbsp;</P><P>Bryan</P>Fri, 22 Jun 2012 17:08:55 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/596#M47bryanb4262012-06-22T17:08:55ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/598#M48
<P>Bryanb426, &nbsp;<SPAN>Welcome to the Business Forum. &nbsp;The password for the SMC gateway has been reset the the default password. &nbsp;Let us know if we can be of further assistance.</SPAN></P>
<P>&nbsp;</P>
<P><SPAN>Thank you</SPAN></P>Fri, 22 Jun 2012 17:19:15 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/598#M48Comcast_John2012-06-22T17:19:15ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/600#M49
<P>Bryanb426, &nbsp;<SPAN>Welcome to the Business Forum. &nbsp;The password for the SMC gateway has been reset the the default password. &nbsp;Let us know if we can be of further assistance.</SPAN></P>
<P>&nbsp;</P>
<P><SPAN>Thank you</SPAN></P>Fri, 22 Jun 2012 17:19:54 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/600#M49Comcast_John2012-06-22T17:19:54ZThank-you John!https://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/602#M50
<P>Much appreciated. &nbsp;Have a great weekend.</P><P>BB</P><P>&nbsp;</P>Fri, 22 Jun 2012 17:29:20 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/602#M50bryanb4262012-06-22T17:29:20ZRe: Thank-you John!https://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/606#M51
<P>Glad to help. &nbsp;</P>Fri, 22 Jun 2012 18:00:25 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/606#M51Comcast_John2012-06-22T18:00:25ZRe: Thank-you John!https://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/636#M52
<P>Hi John,&nbsp; My gateway was reset during an outage and I can no longer access it.&nbsp; Can you please reset it?</P>Mon, 25 Jun 2012 21:04:12 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/636#M52mwl2012-06-25T21:04:12ZRe: Thank-you John!https://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/638#M53
<P>MWL,</P>
<P>Welcome to the Business Forum. &nbsp;The password for the SMC gateway has been reset the the default password. &nbsp;Let us know if we can be of further assistance.</P>
<P>&nbsp;</P>
<P>Thank you</P>Mon, 25 Jun 2012 21:31:54 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/638#M53Comcast_John2012-06-25T21:31:54ZRe: Thank-you John!https://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/654#M54
<P>John,</P><P>&nbsp;</P><P>Can you reset mine back to the default as well?</P><P>&nbsp;</P><P>Thank-you.</P><P>&nbsp;</P><P>Kevin</P>Tue, 26 Jun 2012 17:32:47 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/654#M54Kevin2012-06-26T17:32:47ZRe: Thank-you John!https://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/656#M55
<P>Hello Kevin,</P>
<P>&nbsp;</P>
<P>Welcome to the forum.</P>
<P>&nbsp;</P>
<P>Certainly, IPGW's cusadmin password has been reset back to default.</P>
<P>Please try log in again.&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Thank You</P>Tue, 26 Jun 2012 17:41:27 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/656#M55Comcast_Jon2012-06-26T17:41:27ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/662#M56
<P>Hi, that last update seemed to reset our password.&nbsp; Could you set it back to what it was before?</P><P>Thanks</P><P>|-&lt;<img id="smileyhappy" class="emoticon emoticon-smileyhappy" src="https://comcastbc.i.lithium.com/i/smilies/16x16_smiley-happy.png" alt="Smiley Happy" title="Smiley Happy" /></P><P>&nbsp;</P>Tue, 26 Jun 2012 19:30:42 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/662#M56prophead2012-06-26T19:30:42ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/664#M57
<P>Hello prophead,</P>
<P>&nbsp;</P>
<P>Welcome to the forum.</P>
<P>&nbsp;</P>
<P>Password has been reset back to default, please try to login again.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Thank You</P>Tue, 26 Jun 2012 20:22:20 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/664#M57Comcast_Jon2012-06-26T20:22:20ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/690#M58
<P>Hey, yeah same issue. Reset me also</P><P>&nbsp;</P><P>Thanks</P>Fri, 29 Jun 2012 06:18:25 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/690#M58fried2012-06-29T06:18:25ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/692#M59
<P>Hello fried,</P>
<P>&nbsp;</P>
<P>Welcome to the forum.</P>
<P>&nbsp;</P>
<P>Comcast's IPGW password has been reset to default.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Thank You</P>
<P>&nbsp;</P>Fri, 29 Jun 2012 15:26:37 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/692#M59Comcast_Jon2012-06-29T15:26:37ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/694#M60
<P>Hello after that modem update two nights ago, I can't login.</P><P>&nbsp;</P><P>I'd also like my IPGW password reset to default. Thanks!</P><P>&nbsp;</P>Fri, 29 Jun 2012 16:14:04 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/694#M60killians2012-06-29T16:14:04ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/698#M61
<P>Hello killians.</P>
<P>&nbsp;</P>
<P>Welcome to the forum.</P>
<P>&nbsp;</P>
<P>Comcast's IPGW's password has been set to default.</P>
<P>Please try to login again.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Thank You</P>Fri, 29 Jun 2012 20:43:26 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/698#M61Comcast_Jon2012-06-29T20:43:26ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/724#M62
<P>I'm having the same issue logging in. Can you please reset my SMC router/cable modem's password to the factory default?</P><P>&nbsp;</P><P>I have tried cusadmin / highspeed and it does not work. I've tried holding down the reset button on the router, but still cannot log in.</P><P>&nbsp;</P><P>Thank you.</P>Mon, 02 Jul 2012 01:16:22 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/724#M62adhintz2012-07-02T01:16:22ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/738#M63
<P>Hello adhintz,</P>
<P>&nbsp;</P>
<P>Welcome to the forum.</P>
<P>&nbsp;</P>
<P>IPGW's password has been reset to default as requested.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Thank You</P>Mon, 02 Jul 2012 14:36:01 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/738#M63Comcast_Jon2012-07-02T14:36:01ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/812#M64
<P>Same here, I can't log into our gateway... please reset.</P><P>&nbsp;</P><P>-Greg</P>Wed, 11 Jul 2012 17:35:33 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/812#M64wgcil2012-07-11T17:35:33ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/814#M65
<P>Hello wgcil,</P>
<P>&nbsp;</P>
<P>Welcome to the forum.</P>
<P>IPGW's password has been reset to default as requested.</P>
<P>Please try to login again</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Thank You</P>Wed, 11 Jul 2012 17:45:29 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/814#M65Comcast_Jon2012-07-11T17:45:29ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/820#M66
<P>Comcast_Jon,</P><P>&nbsp;</P><P>Is it normal for droves of business customers to suddenly forget their passwords, or is there something you're not telling us?</P>Sat, 14 Jul 2012 01:48:06 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/820#M66__J__2012-07-14T01:48:06ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/830#M67
<P>Hello __J__,</P>
<P>&nbsp;</P>
<P>Welcome to the forum.</P>
<P>&nbsp;</P>
<P>These are isolated cases. When our IPGWs are “hard” reset it will set it back to factory default.</P>
<P>Additionally in a “rare” case a firmware update will affect a unit. Both of these scenarios we can assist in resolving the access issues by password restore to default.</P>
<P>&nbsp;</P>
<P>Thank You</P>Mon, 16 Jul 2012 18:22:27 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/830#M67Comcast_Jon2012-07-16T18:22:27ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/874#M68
<P>I, too, cannot log into the cable modem.&nbsp; Would you please reset the login/password?&nbsp; We do not have any paperwork about logging into the modem, except the 10-net IP and a customer ID (I think the handwritten password is what the box was installed with.)</P><P>&nbsp;</P><P>I don't know how long we haven't been able to login (hadn't needed to).</P><P>&nbsp;</P><P>Thanks,</P><P>Robert A. Kim</P><P>&nbsp;</P>Fri, 20 Jul 2012 00:46:37 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/874#M68CityofCupertino2012-07-20T00:46:37ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/878#M69
<P>Hello Jon,</P><P>&nbsp;</P><P>Thanks for having me.</P><P>&nbsp;</P><P>In the rare firmware update cases, when you say affect a unit does that mean a complete administrative lockout situation for the customer? &nbsp;Don't tell anyone, but with my own network gear I've used the same password for about 15 years now. &nbsp;I forget a lot of passwords, but not that one. &nbsp;I checked with two other people who manage four separate comcast accounts between them... all locked out.</P><P>&nbsp;</P><P>At least I don't feel so isolated anymore...&nbsp;</P><P>&nbsp;</P><P>Thanks,&nbsp;</P><P>Jason</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P>Fri, 20 Jul 2012 12:40:58 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/878#M69__J__2012-07-20T12:40:58ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/880#M70
<P>Hello Robert,</P>
<P>&nbsp;</P>
<P>Welcome to the forum.</P>
<P>As per request, IPGW's password has been reset to default.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Thank You</P>Fri, 20 Jul 2012 14:37:12 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/880#M70Comcast_Jon2012-07-20T14:37:12ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/882#M71
<P>I am able to get in!</P><P>&nbsp;</P><P>Thanks for the quick work.</P><P>&nbsp;</P><P>Robert</P>Fri, 20 Jul 2012 17:23:17 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/882#M71CityofCupertino2012-07-20T17:23:17ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/884#M72
<P>Robert,</P>
<P>&nbsp;</P>
<P>We are glad to be of assist.</P>
<P><SPAN>Please feel free post any technical question or concern on our forum.</SPAN></P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P><SPAN>Thank You</SPAN></P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>Fri, 20 Jul 2012 17:49:04 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/884#M72Comcast_Jon2012-07-20T17:49:04ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/902#M73
<P>Hello,</P><P>&nbsp;</P><P>I recently had this same problem where my default login/pw no longer work on my modem.&nbsp; Can they be reset so I can login to my modem again please?&nbsp; Thank You so much!</P><P>&nbsp;</P><P>-Anthony</P>Mon, 23 Jul 2012 10:58:32 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/902#M73Zamren2012-07-23T10:58:32ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/904#M74
<P>Hello Zamren,</P>
<P>&nbsp;</P>
<P>Welcome to the forum.</P>
<P>Comcast IPGW's pw has been reset to default, please try to login again.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Thank You</P>Mon, 23 Jul 2012 13:39:35 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/904#M74Comcast_Jon2012-07-23T13:39:35ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/928#M75
could you also reset mine to the default? and verify what the default is?Mon, 23 Jul 2012 20:59:05 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/928#M75wolf11682012-07-23T20:59:05ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/930#M76
<P>Hello wolf1168,</P>
<P>&nbsp;</P>
<P>Welcome to the forum.</P>
<P>Comcast IPGW's pw has been reset to default, and I've sent you the default pw via PM.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Thank You</P>Mon, 23 Jul 2012 21:20:12 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/930#M76Comcast_Jon2012-07-23T21:20:12ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/932#M77
<P>Thanks Comcast_Jon that did the trick I appreciate your timely response!</P><P>&nbsp;</P><P>-Anthony</P>Mon, 23 Jul 2012 21:38:31 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/932#M77Zamren2012-07-23T21:38:31ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/934#M78
<P>Glad to be of assist Anthony.</P>
<P>&nbsp;</P>
<P>Please feel free post any technical question or concern on our forum</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Thank You</P>Mon, 23 Jul 2012 21:43:41 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/934#M78Comcast_Jon2012-07-23T21:43:41ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1024#M79
<P>I also ran into this issue about 2 months ago and thought it was an anomoly. Please reset my modem login as well&nbsp;<img id="smileyvery-happy" class="emoticon emoticon-smileyvery-happy" src="https://comcastbc.i.lithium.com/i/smilies/16x16_smiley-very-happy.png" alt="Smiley Very Happy" title="Smiley Very Happy" /></P>Fri, 03 Aug 2012 00:11:04 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1024#M79Nemesis2012-08-03T00:11:04ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1026#M80
<P>Hello Nemesis,</P>
<P>&nbsp;</P>
<P>Welcome to the forum.</P>
<P>Password on Comcast IPGW has been reset to default.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Thank You</P>Fri, 03 Aug 2012 13:25:28 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1026#M80Comcast_Jon2012-08-03T13:25:28ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1040#M81
<P>Hello, I have reset my IPGW a couple of times now and the default username and password doesn't work. I guess I need it reset like everyone else.</P><P>&nbsp;</P><P>Thanks!</P>Sun, 05 Aug 2012 08:19:48 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1040#M81w1ndex2012-08-05T08:19:48ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1058#M82
<P>Hello w1ndex,</P>
<P>&nbsp;</P>
<P>Welcome to the forum.</P>
<P>Comcast IPGW's pw has been reset to default, please try to login again.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Thank You</P>Mon, 06 Aug 2012 14:20:40 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1058#M82Comcast_Jon2012-08-06T14:20:40ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1072#M83
<P>This seems to be a pretty common problem -- rather than start a new thread, I will do a "me too" and ask that the default pw for cusadmin be restored on all three of our Business Class modems. Two of them were upgraded to faster service with a new modem just today, and I realized at that time that I could not get into the third anymore. I know I am using the correct password, as it autofills on my browser. Wasting far too much time on it thinking it was somehow my fault, I am disturbed to learn that many others had this issue after a recent firmware upgrade.</P><P>&nbsp;</P><P>I was able to get into the two new modems today, but after changing the subnet on the LAN DHCP to match the way the other two were, my password no longer works and gives an "Access Deny" (sic) error when I put in the password it SHOULD be (in one case, I changed the cusadmin password and then changed the LAN subnet, and in the second, I left the default pw "highspeed" and both now give "Access Deny.") Note that on all three modems, if I do a nonsense password, it actually says "Incorrect Login"-- only when I do the password it should be does it give "Access Deny."</P><P>&nbsp;</P><P>This is clearly some sort of Comcast configuration or firmware error that all these passwords are rendered "Access Deny". How do I get them all reset? I notice no one here gives you an account number, so you moderators are able to look up my account? If so, please reset all three. If not, let me know what info you need.</P><P>&nbsp;</P><P>Thanks</P><P>&nbsp;</P><P><IMG align="center" title="Access Deny.jpg" src="https://comcastbc.i.lithium.com/t5/image/serverpage/image-id/48iA90ABE62D3C8EC9C/image-size/original?v=mpbl-1&amp;px=-1" alt="Access Deny.jpg" border="0" /></P><P>&nbsp;</P><P><IMG align="center" title="Incorrect Login.jpg" src="https://comcastbc.i.lithium.com/t5/image/serverpage/image-id/50i8A692F64442ACCEA/image-size/original?v=mpbl-1&amp;px=-1" alt="Incorrect Login.jpg" border="0" /></P><P>&nbsp;</P>Tue, 07 Aug 2012 21:44:51 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1072#M83tschaps2012-08-07T21:44:51ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1074#M84
<P>My router has also been inaccessible.&nbsp; My original password no longer works.&nbsp;</P>Wed, 08 Aug 2012 04:34:20 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1074#M84drlang2012-08-08T04:34:20ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1076#M85
<P>Welcome tschaps. &nbsp;The Comcast gateways password have been reset to the default. &nbsp;Please check you private message for additional details.</P>
<P>&nbsp;</P>
<P>Thank You.</P>Wed, 08 Aug 2012 13:21:29 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1076#M85Comcast_John2012-08-08T13:21:29ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1078#M86
<P>Welcome drlang. &nbsp;The password for the Comcast gateway has been reset to the default. &nbsp;Please check your private message for details.</P>
<P>&nbsp;</P>
<P>Thank You</P>Wed, 08 Aug 2012 13:20:35 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1078#M86Comcast_John2012-08-08T13:20:35ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1090#M87
<P>Can you please reset the login and password on my gateway as well?</P><P>&nbsp;</P><P>Thank you</P>Thu, 09 Aug 2012 16:32:42 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1090#M87sandipjpatel2012-08-09T16:32:42ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1092#M88
<P>Welcome sandipjpatel. <SPAN>The Comcast gateway &nbsp;has been reset to the default.. &nbsp;&nbsp;</SPAN></P>
<P><SPAN>&nbsp;</SPAN></P>
<P><SPAN>Thank you.</SPAN></P>Thu, 09 Aug 2012 16:49:55 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1092#M88Comcast_John2012-08-09T16:49:55ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1100#M89
<P>I can not login my router too. Could you please help me on this too?</P><P>&nbsp;</P><P>Thanks a lot!</P>Fri, 10 Aug 2012 03:57:08 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1100#M89Weifei_Li2012-08-10T03:57:08ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1102#M90
<P>Welcome Weifei_Li. &nbsp;The Comcast gateway &nbsp;has been reset to the default.. &nbsp;</P>
<P>&nbsp;</P>
<P>Thank you.</P>Fri, 10 Aug 2012 13:47:33 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1102#M90Comcast_John2012-08-10T13:47:33ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1104#M91
<P>Can you please reset the login and password on my modem gateway as well?</P><P>Thank you</P>Fri, 10 Aug 2012 15:28:01 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1104#M91Christopher2012-08-10T15:28:01ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1106#M92
<P>Hello Christopher,</P>
<P>&nbsp;</P>
<P>Welcome to the forum.</P>
<P>Comcast IPGW's pw has been reset to default, please try to login again.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Thank You</P>Fri, 10 Aug 2012 15:39:51 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1106#M92Comcast_Jon2012-08-10T15:39:51ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1108#M93
<P>Thank you it now works.</P>Fri, 10 Aug 2012 17:00:18 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1108#M93Christopher2012-08-10T17:00:18ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1114#M94
<P>Hey&nbsp;<SPAN>Comcast_Jon!</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>Is there any way you could reset my routers passwords? I seem to be having the same (very frustrating) issue.</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>Thank you!</SPAN></P>Sun, 12 Aug 2012 13:04:33 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1114#M94kegohlke2012-08-12T13:04:33ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1118#M95
<P>Welcome K<SPAN>egohlke. &nbsp;The SMC password has been reset to the default. &nbsp;Let us know if you need further assistance.</SPAN></P>
<P><SPAN>&nbsp;</SPAN></P>
<P><SPAN>Thank you</SPAN></P>Mon, 13 Aug 2012 13:57:35 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1118#M95Comcast_John2012-08-13T13:57:35ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1140#M96
Hello, We can't access our SMC router/cable modem with our password anymore. ThanksWed, 15 Aug 2012 19:01:49 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1140#M96ititit2012-08-15T19:01:49ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1142#M97
<P>Welcome ititit. &nbsp;The SMC password has been reset to the default. &nbsp;Let us know if you need further assistance.</P>
<P>&nbsp;</P>
<P>Thank you</P>Wed, 15 Aug 2012 19:29:50 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1142#M97Comcast_John2012-08-15T19:29:50ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1170#M98
<P>As others here, my default login seems to have changed, can you please reset it?</P>Fri, 24 Aug 2012 21:54:42 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1170#M98Hardwired2012-08-24T21:54:42ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1172#M99
<P>+1 Please reset mine as well. And maybe ask the firmware folks if they could avoid wiping passwords in the future? <img id="smileyhappy" class="emoticon emoticon-smileyhappy" src="https://comcastbc.i.lithium.com/i/smilies/16x16_smiley-happy.png" alt="Smiley Happy" title="Smiley Happy" /></P>Sat, 25 Aug 2012 05:12:54 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1172#M99Symmetry2012-08-25T05:12:54ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1180#M100
<P>can you also reset my router login password?</P><P>&nbsp;</P><P>Thanks</P>Mon, 27 Aug 2012 06:33:06 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1180#M100xuqing2012-08-27T06:33:06ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1184#M101
<P>Hello Hardwired,</P>
<P>&nbsp;</P>
<P>Welcome to the forum.</P>
<P>As per request, IPGW's password has been reset to default.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Thank You</P>Mon, 27 Aug 2012 13:47:04 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1184#M101Comcast_Jon2012-08-27T13:47:04ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1186#M102
<P>Hello Symmetry,</P>
<P>&nbsp;</P>
<P>Welcome to the forum.</P>
<P>As per request, IPGW's password has been reset to default.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Thank You</P>Mon, 27 Aug 2012 13:48:56 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1186#M102Comcast_Jon2012-08-27T13:48:56ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1188#M103
<P>Hello xuqing,</P>
<P>&nbsp;</P>
<P>Welcome to the forum.</P>
<P>As per request, IPGW's password has been reset to default.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Thank You</P>Mon, 27 Aug 2012 13:50:37 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1188#M103Comcast_Jon2012-08-27T13:50:37ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1264#M104
<P>Same for me; Can I also have mine reset to the default please.</P><P>Have a great weekend...</P>Sat, 08 Sep 2012 19:13:06 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1264#M104arwilson2012-09-08T19:13:06ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1274#M105
<P>Hello arwilson,</P>
<P>&nbsp;</P>
<P>Welcome to the forum.</P>
<P>As per request, pass word has been reset to default.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Thank You</P>Mon, 10 Sep 2012 14:29:27 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1274#M105Comcast_Jon2012-09-10T14:29:27ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1278#M106
<P>I am having the same issue - is it possible to reset the password to the default? Thanks.</P>Mon, 10 Sep 2012 18:17:09 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1278#M106asmdems2012-09-10T18:17:09ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1280#M107
<P>Hello asmdems,</P>
<P>&nbsp;</P>
<P>Welcome to the forum.</P>
<P>As per request, password on the IPGW has been reset back to default.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Thank You</P>Mon, 10 Sep 2012 18:32:42 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1280#M107Comcast_Jon2012-09-10T18:32:42ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1302#M108
<P>Me too! My cusadmin password doesn't work any more. Please reset it. Thank you.</P>Thu, 13 Sep 2012 15:14:28 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1302#M108tsgwink2012-09-13T15:14:28ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1304#M109
<P>Hello tsgwink,</P>
<P>&nbsp;</P>
<P>Welcome to the forum.</P>
<P>As per request, password on the IPGW has been reset back to default.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Thank You</P>Mon, 17 Sep 2012 13:37:32 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1304#M109Comcast_Jon2012-09-17T13:37:32ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1324#M110
<P>I need a password reset on my SMC router. Please let me know if you need anything from me. Thanks!</P>Fri, 14 Sep 2012 02:53:30 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1324#M110estapleton2012-09-14T02:53:30ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1326#M111
<P>Welcome Estapleton. &nbsp;</P>
<P>&nbsp;The SMC password has been reset to the default. &nbsp;Let us know if you need further assistance.</P>
<P>&nbsp;</P>
<P>Thank you</P>Fri, 14 Sep 2012 13:39:51 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1326#M111Comcast_John2012-09-14T13:39:51ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1354#M112
<P><FONT size="3">Router/cable password changed on me as well...</FONT></P><P>&nbsp;</P><P><FONT color="#ff0000" size="3">1. Will I lose my current settings if you fix? If so I would like to do at the close of business in a couple hours.</FONT></P><P><FONT size="3">2. This seems to be a common issue in this forum is there a hotfix coming?</FONT></P><P><FONT size="3">3. If I change the default password, is this subject to happen again?</FONT></P>Mon, 17 Sep 2012 19:12:44 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1354#M112TECHno2012-09-17T19:12:44ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1356#M113
<P>...if it does not effect normal operations, please by all means fix. thanks</P>Mon, 17 Sep 2012 19:28:52 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1356#M113TECHno2012-09-17T19:28:52ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1358#M114
<P>Welcome Techno. &nbsp;We can reset the password to the defaults at anytime as it does not affect the configuration files. &nbsp;The password only changes when there is a factory reset on the gateway and or a firmware update. &nbsp; A power cycle on the gateway will clear the registers and buffer it does not clear the config files or the password. &nbsp;</P>Mon, 17 Sep 2012 20:17:39 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1358#M114Comcast_John2012-09-17T20:17:39ZRe: Router/cable password changed on mehttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1360#M115
<P>cool, as long as&nbsp;I don't lose my <FONT color="#000000">configs, </FONT><FONT color="#ff0000"><FONT color="#000000">please reset the password to the default</FONT>.</FONT></P><P>&nbsp;</P><P><FONT color="#000000">thanks</FONT></P>Mon, 17 Sep 2012 20:23:41 GMThttps://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Router-cable-password-changed-on-me/m-p/1360#M115TECHno2012-09-17T20:23:41Z