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Users in Ohio, 16 other states unable to use EBT cards

Xerox reported that the outage occurred during a routine test of their back-up computer systems.

Updated: 11:14 PM EDT Oct 12, 2013

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Users in Ohio, 16 other states unable to use EBT cards

Xerox reported that the outage occurred during a routine test of their back-up computer systems.

Updated: 11:14 PM EDT Oct 12, 2013

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Users in Ohio, 16 other states unable to use EBT cards

Xerox reported that the outage occurred during a routine test of their back-up computer systems.

Updated: 11:14 PM EDT Oct 12, 2013

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WEBVTT GETTING THEIR GROCERIES TONIGHT.GOOD EVENING, EVERYONE. ANDTHANKS FOR JOINING US. I'MCOURTIS FULLER. THE ELECTRONICBENEFIT TRANSFER CARDS .... ORFOOD STAMPS... DIDN'T WORK INSTORES IN 17 STATES TODAY...INCLUDING OHIO. WLWT NEWSFIVE'S JACKIE CONGEDO IS LIVE INNORWOOD... WITH HOW STORES ARERESPONDING. JACKIE.COURTIS- A LOT OF LONG LINES-AND A LOT OF UPSET CUSTOMERS ATSTORES ACROSS OUR REGION TODAY-THIS KROGER INNORWOOD IS STILL HAVING TROUBLEWITH EBT CARDS TONIGHT. ROLLCUE: THROUGHOUT OUR AREA TODAY.(angel buchanan/food stamprecipient) ( my pockets wasshort:42 you knowlittle milk i got cereal butdidnt have milk) ONLY A FEWESSENTIALS FOR ANGEL BUCHANANAND HER 6 KIDS TONIGHT... NATSHE'S BEEN ALL OVER TOWN--TODAY- LOOKING FOR A STORE THATWOULD TAKE HER FOOD STAMPS.(angel buchanan/food stamprecipient) ( at kroger's theygot a lot of signs up saying noebt cards and i'm thinking itwas a joke and its serious)(angel buchanan/food stamprecipient) ( its not only ehreits in columbus ohio i hareddayton ohio its all over:07 likethat is a lo tof people that'snot having no food)IN FACT- PEOPLE IN 16 OTHERSTATES- HAD THE SAME PROBLEM.BECAUSE XEROX... THE COMPANYTHAT RUNS THE ELECTRONIC PAYMENTSYSTEM IN THOSE STATES---HAD ASYSTEM FAILURE-- CAUSED BY AROUTINE CHECK OF THESYSTEM...ACCORDI NG TO XEROXOFFICIALS.(carol rector/ customer servicemanager remke markets) ( itputs us in the middle and wefeel bad for the customer butits out of our controL) THEGLITCH...HAS REPORTEDLY BEENFIXED. BUT PROBLEMS AT REGISTERSCONTINUE TONIGHT. A WALMARTEMPLOYEE TELLS ME-- A LOT OFTHIS FOOD IS WHAT PEOPLECOULDN'T BUY- WHEN THEY WENT TOPAY AND LEARNED- THE FOOD STAMPSYSTEM WAS DOWN. NATS ANGELTELLS US- WALMART IS LETTINGCUSTOMERS WITH EBT- BUY UP TO100 DOLLARS IN FOOD. BUT WITHSIX KIDS-- THAT ONLY GOES SOFAR. AND UNTIL EVERYTHING ISBACK UP AND RUNNING- SHE'SSHARING WHAT LITTLE SHE HAS.(angel buchanan/food stamprecipient) ( its kids out herelittle kids i had to give myneighbor some food just to makesure her kids have something toeat :11 because she didn't haveway to the store or no way offeeding her kids you know shehad food stamps but she can'tspend em and that's a hardthing)SO AGAIN- THIS NORWOOD KROGER ISSTILL HAVING TROUBLE RELIABLYACCEPTING EBT CARDS TONIGHT---BUT I TALKED WITH ANOTHER AREAKROGER... REPRESENTATIVES THERESAY IT'S BACK UP AND RUNNING ATTHEIR STORE. SO IT SEEMS IT'SGOING TO TAKE SOME TIME TO GETEVERYONE BACK ONLINE- RELIABLY.NO WORD ON A DEFINITE TIMEFRAME. LIVE IN NORWOOD, JC, WLWTNEWS 5.OHIO'S STUDENT LOAN DEFAULT