My iPhone 7 Plus Is Frozen! Here's How To Fix The Problem.

David Lynch

MAY 23, 2017

Your iPhone 7 Plus keeps freezing and you're starting to get fed up. You may know that you need to perform a hard reset, but that's not solving the problem long-term. In this article, I'll explain what to do when your iPhone 7 Plus is frozen and show you steps you can take to prevent your iPhone from freezing again.

My iPhone 7 Plus Freezes When I Open An App!

One cause of a frozen iPhone 7 Plus is opening a buggy or outdated app that is prone to software crashes. If you've noticed that your iPhone 7 Plus consistently freezes when you open a particular app or two, make sure those apps are up to date, then try uninstalling and reinstalling the app or apps.

Some apps, such as Safari, Messages, and Mail, are built-in to the iPhone 7 Plus and can't be erased. If these apps are causing your iPhone 7 Plus to freeze, open the Settings app and play around with the settings of these apps.

For example, if Safari keeps making your iPhone 7 Plus frozen, open the Settings -> Safari -> Clear History and Website Data.

The Problem With Hard Resets

When your iPhone 7 Plus is frozen, a hard reset is a great temporary solution. A hard reset doesn't actually fix the cause of the problem and your iPhone 7 Plus will probably freeze again if you don't take any other preventative measures.

Our troubleshooting guide will show you what to do after you perform a hard reset, which includes backing up your iPhone and resetting all settings to try and address the root cause of the problem.

If your iPhone 7 Plus continues to freeze, you may want to back up your iPhone and perform a DFU restore. Follow the steps below to fix your frozen iPhone 7 Plus once and for all!

How To Fix An iPhone 7 Plus That Is Frozen

5 Steps Total

1.

Hard Reset Your iPhone

A hard reset is usually a temporary solution to a software problem. It doesn't change anything at all — it just forces your iPhone to start from scratch, and often times the problem comes back.

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How Do I Hard Reset My iPhone?

Press and hold the power button and the volume down button together until the screen goes blank and the Apple logo appears on the screen.

When the Apple logo reappears, let go of both buttons.

When your iPhone turns back on, the hard reset is complete.

Hard Reset On iPhone X

Hard reseting an iPhone X is slightly different than other models of the iPhone.

Quickly press the volume up button.

Quickly press the volume down button.

Press and hold down the Side button.

Release the Side button when the Apple logo appears on the center of the screen.

Back Up Your iPhone

It's important to back up your iPhone before doing any major restores (such as a DFU restore). If something goes wrong while you're trying to fix your iPhone, having a back up means you won't lose any of your data (such as contacts, photos, apps, and more). Restoring from a back up is a lot more convenient than having to go and reenter all the information that was saved on your iPhone.

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How Do I Back Up My iPhone?

There are two ways to back up your iPhone:

Backup Your iPhone Using iCloud

If you have a WiFi connection, you can back up your iPhone using iCloud.

Reset All Settings

Many iPhone problems are caused when Settings isn't set up correctly or by corruption within individual Settings app files. Restoring the Settings app back to factory defaults doesn't fix every iPhone software problem, but it is a go-to fix for Apple technicians because it does solve a lot of problems that would be very difficult to to track down by hand.

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How Do I Reset All Settings?

Go to the Home screen.

Open the Settings app.

Tap General.

Use your finger to scroll down to Reset. It will be the last option in Settings -> General.

DFU Restore Your iPhone

A DFU restore has the potential to fix software problems by completely erasing the code which may be causing your problem. The code is rewritten as if your iPhone is brand new, so the software problem may get solved.

Think of it like a house that has cracks in the foundation. Rather than try and fix the cracks, we are building an entirely new foundation.

If you can, back up your iPhone before completing a DFU restore. Any time you do a restore, it erases everything from your iPhone. However, after the restore is completed, you restore all your backed up data back onto your iPhone.

Repair Your iPhone With Apple

Apple repairs iPhones at the Genius Bar in Apple Stores and through their online mail-in repair service. Apple repairs are high-quality, but out-of-warranty repairs can be much more expensive than third-party solutions. If you're looking to save some money you're not covered by Apple's warranty, you may want to check out our other recommendations.

How Do I Repair My iPhone With Apple?

How To Repair Your iPhone With Apple's Mail-In Service

Alternatively, call 1-800-MY-APPLE (1-800-692-7753) to set up a repair.

How To Repair Your iPhone At The Genius Bar Inside Your Local Apple Store

Visit Apple's website to make a Genius Bar appointment before you go into the store. Apple Stores are extremely busy, and if you don't have an appointment, you may have to wait for hours or end up being turned away. (Editor's note: I'm a former Apple tech and we're not exaggerating — please, do yourself a favor and make an appointment first!)

When you arrive, go to the Genius Bar to check in for your appointment.

Genius Bar appointments always include free diagnosis. If you're under warranty, many repairs can be done on the spot, but it all depends upon which parts are in stock. If you're not under warranty, the Genius will give you a quote for the cost of a repair.

iPhone 7 Plus: No Longer Frozen!

You've successfully fixed your iPhone 7 Plus and you won't have to deal with inconvenient freezes anytime soon. Now that you know the real fix for an iPhone 7 Plus that's frozen, I hope you'll share this article on social media. Leave the UpPhone a comment down below if you have any other questions and, as always, thanks for reading!