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The problem you have is that if a bank account is not found by your bank it doesn't in itself indicate anything other than your bank doesn't display the details , it doesn't mean it's not a valid account or that there is any error on the council's side.

From a point of view of payment they could take action in the meantime on the basis that payment is available by other methods - you'd then need to argue the point with them.

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I've been paying my CT on time through paypoint, but have still not had a response to my complaint.

Instead, I've had two more CT bills sent in the last week (one for almost 1/4 of the original and the other for 3/4 per month). Both of these are (they say) due to a change in my income ~ although there's been NO change at all since the first bill ~ so I'm now unsure what to do.

I'll be paying the later dated bill (which happens to be the cheapest) until they tell me different

Debt is like any other trap, easy enough to get into, but hard enough to get out of.

It doesn't matter where your journey begins, so long as you begin it...

recte agens confido

~~~~~

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I've been paying my CT on time through paypoint, but have still not had a response to my complaint.

Instead, I've had two more CT bills sent in the last week (one for almost 1/4 of the original and the other for 3/4 per month). Both of these are (they say) due to a change in my income ~ although there's been NO change at all since the first bill ~ so I'm now unsure what to do.

I'll be paying the later dated bill (which happens to be the cheapest) until they tell me different

Just make the sure that the latest one is the latest - I've seen plenty of confusion where multiple letters have been received and it's caused problems as they've got mixed up.

They must have received some automatic notification from somewhere so they've updated the Council Tax Reduction (CTR) that's in payment - other than a couple of disregards CTR is the only income related item that affects Council Tax. Where CTR has been altered then a Council Tax Demand Notice would be issued but they will also issue an award letter showing the reasons for the adjustment - other than the award letter the only people who can say what the adjustment was are the council.

Comment

What about giving your council chief a poke?https://www.gov.uk/find-your-local-councillors
When we had an issue with our local council tax office I emailed our local chap, rattled him a bit and hey presto -sorted.
Worth a try and good luck.
Pxx

An optimist is someone who falls off the Empire State Building, and after 50 floors says, 'So far so good'! ~ Anonymous

1 thank

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