About This Job

PerkinElmer is a global leader focused on improving human and environmental health.

At PerkinElmer, we make a difference everyday – helping scientists, clinicians and governments detect earlier and more accurately to improve the health and safety of people and the environment. Our solutions range from enabling the discovery of more effective diagnostics and therapies, to making sure that the food we eat, the water we drink, and our environment are safe from contaminants.

Join us to Make a Difference Today!

PerkinElmer is currently looking for a Service Quality Manager F/H to manage the overall quality and compliance activities for France and oversee and drive service related Quality related system activities across EMEA.

Role:

The Service Quality Manager is primarily responsible for leading and managing the overall quality and compliance activities for PerkinElmer France i.e. Analytical Solutions, Discovery and Diagnostic Sales and Service organizations.

He/she will ensure that customer and regulatory requirements associated with the products and services of PerkinElmer are fulfilled in France.

Additionally, responsibilities for this position are also extended beyond France to other EMEA countries with quality oversight responsibilities.

The Service Quality Manager will also be responsible for harmonizing and deploying standardized processes, tools and metrics and supporting the effective functioning of Quality Management Systems for all sales and service sites within EMEA.

Main Responsibilities

Quality and compliance within PerkinElmer France Sales and Service:

Work closely with the French PerkinElmer Management teams to ensure that the QMS (Quality Management System) for PerkinElmer France complies with the quality, regulatory, safety and other statutory requirements, such as, GxPs, ISO 9001, CEFRI etc.

Be responsible for French based Compliance services organization quality system, including oversight of R&D activities of service products

Manage the Quality & Health and Safety team in France

Effectiveness of QMS and the quality of products and services within PerkinElmer France:

Act as PerkinElmer France's principle Quality contact for all Quality System matters

Manage, plan, maintain, and develop methods and procedures to ensure that the Management Systems are used in an effective, state-of-the-art, and timely manner supporting quality and business goals of the organization

Ensure the successful execution of the customer complaint handling system and evaluate and resolve nonconformity and Customer Complaints

Guarantee that measuring tools and test equipment meet requirements

Conduct/review audits, training programs, review and analyze performance metrics to ensure compliance with all applicable ISO and other regulatory standards

Oversee and drive Service related Quality System activities for other EMEA countries:

Act as the responsible Quality System manager overseeing European service Quality System related activities

Engage with EMEA functional and site quality leaders to standardize QMS processes within sales and service organizations across EMEA and ensure that the effectiveness of their respective QMS is maintained

Help set up new country specific QMS's and support in QMS improvement where required

Entrepreneurial and Action oriented that leads to new ways to accomplish organizational goals

Strong organization and time management skills

Fluent in French and English, other European languages a plus

Based in Villebon sur Yvette office, France

Travel in France will be required

Travel in EMEA 20%

EU passport holder or current work permit

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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Useful Links

About PerkinElmer

PerkinElmer helps scientists and clinicians accelerate their work through innovative detection, imaging, and informatics services that protect the health of people and the environment.

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