Collection Policy

The primary responsibilities for collection of instalments rest with the Relationship Officer and the Branch Manager. The place of collection is the venue of Center Meetings at each village on the designated days. All collections are completed during daytime and the Relationship Officer returns to the Branch with the collection amount. The fact that our collection process is well accepted reflects in the repayment rate of 99.13%. As a policy, no coercive action is to be resorted to and untimely visits to individual members’ homes are completely discouraged. The joint liability group model is strictly followed to protect its sanctity and ensure that the group discipline is never compromised.

During Center Meetings, apart from the routine exercise of collecting instalments, the Relationship Officers try and address and advise members on relevant social issues and practices. This in turn helps the Center Meetings become more lively and participative. Often, experience sharing and skill enhancement opportunities are deliberated.

Rating & Grading

• Jagaran has been assigned Grade S3 (Good) as Social Rating by M2I in 2016 (a renowned Social Rating agency).
• It has received Grading “AA” in Code of Conduct Assessment (CoCA) conducted by ACCESS-ASSIST in 2016.
• CARE Ratings assigned a grading ‘MFI 2’ in July 2017 .
• Staff strength 520+CARE Ratings assigned a Rating‘BBB-/Stable’ to Jagaran on March 2017.
• Jagaran received Skoch Order-of-Merit award in September 2016.

Our Philosophy

Service Excellence: Provide unfailing service at the right place and at the right time.

Product Offering: Listen to the market and offer practical solutions.

Support and Guidance: Understand problems and assist members whenever required.

If you want to shine like a sun. First burn like a sun...Dr. APJ Abdul Kalam