It was shipped on your account, you had access to all information, and if it took you three weeks to realize it wasnt there....you really cannot expect me to believe that. (BTW it was scheduled for four days transit, you are blaming FedEx here?)

As I said in the last post, SEND IT BACK, you obviously dropped the ball on this deal. I mean I only asked at two weeks, and at three weeks, and it took you until the three week question to realize you didn't have it? What sort of company is this anyways, you ask for our help and in return get assholes and elbows for excuses, and then expect me to believe this drivel you put on our boards?

It was shipped on your account, you had access to all information, and if it took you three weeks to realize it wasnt there....you really cannot expect me to believe that. (BTW it was scheduled for four days transit, you are blaming FedEx here?)

As I said in the last post, SEND IT BACK, you obviously dropped the ball on this deal. I mean I only asked at two weeks, and at three weeks, and it took you until the three week question to realize you didn't have it? What sort of company is this anyways, you ask for our help and in return get assholes and elbows for excuses, and then expect me to believe this drivel you put on our boards?

SEND IT BACK ALREADY, are we on the same page now?

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I will send you a new one a new one today I have your address -Who is your favourite reseller?

wait man, don't push this onto me, you had my cooler for 2.5Weeks now. You had access to the tracking information, and you failed to act on what was promised. At no time in my PMs nor in this thread did you say can I borrow your cooler for a month or two! If you had addressed the situation in reality, that IC Diamond cant track their own packages, can't remember that it was even supposed to be there, then after two times of me reminding and getting ignored, you finally "find" my cooler....lame to say the least.

I work with many many companies, and by far this is the worst experience with a manufacturer in the PC aftermarket world I have ever seen, and I had some really shitty experiences in the past!

I'm sorry, but initially calling me a troll, flat out saying it wasn't an issue from your paste, me surrendering the cooler, getting ignored for me efforts to help improve something for a company (no gains on my end), then flat out being lied to in a public setting....at this point your weak attempt to be nice and understanding now is all for nothing!

You all fumbled this whole matter like no other company has done to me before. I will end this by saying, I don't care what you do at this point, get me a cooler, and I am done with this thread, your products, and will never recommend anyone deal with your company, EVER!

IC, I think that the issue is not pressure (although it might be related but not the culprit); besides, as I've said, I didn't find any chunk of diamond or anything. I think that there's some sort of chemical reaction going on that eats the cooper.

The curious parts are 1) the similar shape of the pit, 2) the fact that is concealed in a single area and 3) it only affected the IHS (my heatsink didn't show any damage). You'd think that there would be damage everywhere if it was indeed a chemical reaction and that's were pressure would come in (I guess), although my setup didn't have any kind of super pressure or anything as you can see in my pressure paper tests.

In my case I tested 3 TIMs: IC, Cooler Master's standard compound (the small tubes that come with their heatsinks) and MX-4. I cleaned the CPU with isopropyl alcohol and paper towels between each test. When I tested with IC24 I ran 5 hot-cold cycles consisting on 100 loops of Intel Burn Test standard and then turning off the PCfor 1 hour (about 10 hours total). The hottest core was Core 0 although I don't know where is it located on the die and if the heat would be a factor too.

At the end the CPU only sustained cosmeticall damage, temps or performance weren't affected and I only removed the heatsink to install a water cooling kit. If it wasn't for that I wouldn't have known.

As for your offer, well, I already sanded the CPU again and put the last of my IC7 tube on it and I think that Sonda RMAed his block. Sorry.

As for your offer, well, I already sanded the CPU again and put the last of my IC7 tube on it and I think that Sonda RMAed his block. Sorry.

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Is that your cpu that had the ding in it! Heck how thick is the cover on the cpu

From seeing how deep the nick was I think you'd be into the chip itself lol.

Im just happy Andrew offered to replace the parts for full value.

And Chad (sp) Im not picking on your posts ok so don't think I am please so PLEASE take this with a grain of salt

But You cant slam a guy for testing and answering a persons email when they're busy trying to find out if the product is faulty. I know from experience, I get into a project and nothing can take my attention away from what I'm doing until it's done. Andrew IMO did a good job and did a great presentation of his findings... I think TT should hire him for such a good detailed job. Better yet TPU should hire him

I posted a Bulldozer cpu off to one of the other Moderators last year and what suppose to take 3-4 days with tracking took almost 3 weeks before he received the cpu. I was starting to think I was going to send his refund because it got lost or something but It was the Courier's fault... Yes they are not perfect, only God is perfect.

I agree with the other guy that posted and you place up a video and see what happens with your cooler. I am a simple man.. no video editing abilitys at all. I posted 3 videos on here from You tube showing what my cpu and water block looked like. But I wish you the best of luck and thanks.

I Brad K of The Great white north would recommend this ICDiamond to all enthusiasts out there. I have not been influenced in any way by means of torture, black mail, or cash for My endorsement... I Fullinfusion gives ICD product 2 thumbs up

Is that your cpu that had the ding in it! Heck how thick is the cover on the cpu

From seeing how deep the nick was I think you'd be into the chip itself lol.

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I just lapped it a little more to get rid of the scratches, there's some pit left (about 60% I'd say) but it certainty isn't in the same condition as the pictures anymore... besides it's an ES chip so monetary value is null anyway

@ full, I dropped off the package at UPS, it was billed to IC Diamond, I got no tracking or receipt as I didn't pay for the service. Anywhere in the continental US takes no more than 4 days!

If you had a customer that had an issue, would you not keep tabs on said product being shipped to you? I mean had he said something at the 2 week mark, fine, but he came in read my post, and ignored it. Then in the end when he magically finds my cooler, he says it took 2 weeks to ship it and his neighbor had it a couple days. Funny thing about that is I copied his address to a T, so I guess he doesn't know where he works or how to get a customers product to him safely. They just fumbled the job, lied to me, and called me a troll for reporting my issue in the first place. I don't take your post as criticism, but if you had gone through this as a paying customer, how would you feel about this company???

Yeah let a site hire this thin skinned guy who blames everyone but himself for everything....I bet that job will last a long time

Lastly, the only reason I am getting a BNIB cooler is to try to appease me and make me go away, because I am causing too much of a stir in bad press for standing up for what I know and believe.

A full, I dropped off the package at UPS, it was billed to IC Diamond, I got no tracking or receipt as I didn't pay for the service. Anywhere in the continental US takes no more than 4 days!

If you had a customer that had an issue, would you not keep tabs on said product being shipped to you? I mean had he said something at the 2 week mark, fine, but he came in read my post, and ignored it. Then in the end when he magically finds my cooler, he says it took 2 weeks to ship it and his neighbor had it a couple days. Funny thing about that is I copied his address to a T, so I guess he doesn't know where he works or how to get a customers product to him safely. They just fumbled the job, lied to me, and called me a troll for reporting my issue in the first place. I don't take your post as criticism, but if you had gone through this as a paying customer, how would you feel about this company???

Yeah let a site hire this thin skinned guy who blames everyone but himself for everything....I bet that job will last a long time

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Yeah I know what your saying but at least he offered you a new cooler. But like I said shit happened. All I know is I was told tht Andrew was busy and I never got a word back from him till today (sense I work on the road) but he got back to me.

Chad all I was getting at was we dont live in a perfict world and yes you were called a troll as I was called a fanboy... Not nice but no sence worrying about names. It's water under the bridge. In the end you get a new cooler and others get educated.

See point above in the edit for the new cooler, and I am here to educate both the people of TPU and this rep. Since it can and does happen to some, it needs to be known and not swept under the rug. The way they handled my cooler is how do I say this....complete shit, and why was I not kept in touch with and ignored all this time? Hopefully those that employ andrew read this and ponder more deeply who they want for their public image, as his take on trolls/fanboys and lying in public settings isn't doing a good job for IC Diamond at all!

See point above in the edit for the new cooler, and I am here to educate both the people of TPU and this rep. Since it can and does happen to some, it needs to be known and not swept under the rug. The way they handled my cooler is how do I say this....complete shit, and why was I not kept in touch with and ignored all this time? Hopefully those that employ andrew read this and ponder more deeply who they want for their public image, as his take on trolls/fanboys and lying in public settings isn't doing a good job for IC Diamond at all!

For the contact paper and Pressure film I have four retailers set up- note I am not taking selling it just supplying a marketing test kit to them after which they will purchase it from Sensor Products on their own for resale.

In any event they are looking for a website graphic or perhaps packaging picture of a before and after picture of an improvement in contact and pressure as was the thermal improvement we would appreciate a good example if it can be provided. Thanks in advance

Lastly, the only reason I am getting a BNIB cooler is to try to appease me and make me go away, because I am causing too much of a stir in bad press for standing up for what I know and believe.

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No I think its to make you happy and there is nothing wrong with that. That way they can test your hardware in greater detail and see what the problem was so If there was a problem they could fix it so it never happens again. Look at the recalls car companies do when they have a big issue, they dont give ppl replacement cars... they correct the problem.

Chad in my honest as god's my whitness I think the problem could have been a bad base on your cooler. Like I said in a previous post mabey the plating of the cooler was fuged up straight from the get go...

I believe Andrew is going the right thing for you and not to hush you up but to make things rite for you... Thats what a good company does.

Here off topic, I bought a 2013 Kia here last June and bitched about the fuel economy...

Here the dealer found the wrong fuel trim was programed into the computer straight from Korea... Ok that got fixed... Now Kia is issuing us customers a fuel rebate... 20,000km or one year for life as long as you own the car. Here they found one test on fuel economy was off by .01% IMO wipty fukin do but they are making good to there costermers. So all in all Im expecting $120-160 dollars a year on a pre paid credit card... to me thats what makes a company shine