An examination of the cybersecurity risk landscape, recent incidents and root causes, explanation of key elements of cybersecurity, and a discussion about sector-specific threats to PSAPs and emergency communications.

How PSAPs can benefit from centralized intrusion detection and prevention services to achieve economies of scale and benefit from access to multiple resources.

10:45 – 11:30 a.m.

Steps to Take Now to Improve Cybersecurity
Jay English

Overview of strategies PSAPs can implement today to improve their cybersecurity posture, including cyber hygiene training, password and physical security, and working effectively with vendors.

11:30 a.m.– 12:00 p.m.

Cybersecurity Open Forum
Jay English; Jeff Cohen, Chief Counsel and Director of Government Relations, APCO International; and Mark Reddish, Senior Counsel and Manager of Government Relations, APCO International

Using a variety of simulations, scenarios and exercises, presenters will help attendees translate learning topics into practice.

The citizen-facing aspects of NG9-1-1 involve receiving text, pictures and video from the public. We all have heard the stories of trojans, malware, ransomware and data breaches. And though we are told to “not open a document from a stranger,” our NG9-1-1 call-takers will be required to do so thousands of times as part of the job. That means that cybersecurity is a required element in any NG9-1-1 system. But in this Internet Age, EVERY 9-1-1 system is connected to the internet – sometimes in ways surprising to find. Very few networks are truly isolated, and the coming Internet-of-Things devices demand that we must constantly be vigilant, continuously monitoring our systems for oddities or intrusions.

1:30 – 2:15 p.m.

Public Safety and 9-1-1 Mobile Apps
Mark Reddish

Mobile apps hold great promise for improving operations, provided they are secure, safe, interoperable and fit the mission. There are a number of important considerations for evaluating these offerings.

What is an ESInet? How will PSAP equipment and systems change with NG9-1-1? Discussion will include how to achieve interoperability and the equipment needed to serve the PSAPs.

3:15 – 4:00 p.m.

Project 43 – Broadband Implications for the PSAP
Jeff Cohen

Learn how PSAPs – the nerve center of emergency response – will be impacted by the broadband environment, particularly with regard to operations, governance structures, the workforce and training needs.