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Returns & Refunds

1. How do I return a non-faulty item?

If you would
like to return non-faulty item(s) to us, please contact us on 0345 241 0505
(local rates apply) within 14 days of receiving the goods.

To send your
item(s) to us, please ensure that you enclose a delivery note and keep a proof
of posting from the Post Office/Carrier. All items must be received back to us
within the 14 day returns period in order to process your refund.

UK &
International Customers
- For non-faulty items these must be returned at your own cost to the following
address: Allicin International Ltd, Half House, Military Road, Rye, United Kingdom,
TN31 7NY. Please note that when you return an item we will withhold a
£5.00 restocking fee per return.

2. How do I return a faulty item?

If you receive a
faulty item and would like a refund or a replacement, please contact us on 0345
241 0505 (local rates apply) within 30 days of receiving the goods.

When you return
the faulty goods please state the fault and enclose the cost of postage on your
returns note which you must include inside the returned package. Please keep a
proof of posting from the Post Office/Carrier. Faulty products returned by you
will be refunded in full, including a refund for the delivery charges for returning
the item.

UK &
International Customers
- For faulty items please return to the following address: Allicin
International Ltd, Half House, Military Road, Rye, United Kingdom TN31
7NY.

In the event
that we do not receive your returned goods, we will ask you to provide the
certificate of posting from the Post Office/Carrier as proof of postage. We
reserve the right to refuse a refund if you are unable to provide the
certificate of posting. We will usually refund any money received from you
using the same method originally used by you to pay for your purchase.

3. What is the £5 restocking fee?

This restocking
fee is in respect of the cost we will incur in administering a non-faulty
return. However, we will not deduct a re-stocking fee in respect of products
which were delivered faulty or incorrectly by us.