Call Drop Analysis

Call Drops directly impact the primary offering of a Telco i.e. Voice. It also has a major influence on the perception of the customer on the Quality of Service offered by a Telco. Also stringent regulatory norms in every country make it all the more important for Telcos to focus on the same for all the areas they cater to. It is thus convenient if a Telco could have a single view of the call drops on his networks around the globe and be alerted in quick time, in case of any breach in expected call quality measures.

Drill-down dashboards which present a region-wise analysis on rate of call drops, reason for call drops and propose resolution to concerned Telco departments is developed

Enhanced visualizations which assist in tracing location information based on frequency & revenue loss due to call drop reasons are presented for analysis

Subscriber calling pattern is considered for calculation of revenue-loss per subscriber. Reports are generated on a Revenue Dashboard to indicate total revenue-loss categorized per Base Station/Area/Division/City