Dan also addressed customers who said they were pleased the controversial Arabic signs had temporarily removed. He explained why they would return, rather than ignoring it.

Dan replies to Roshan’s comment about the Arabic signs.

When one Facebook follower asked for Estonian language signs, Dan was more than willing to have a conversation with the customer.

Dan’s reply which is non-confrontational.

Even when followers posted potentially provocative statements and questions like “Does Optus know the official language in Australia?”, Dan did not shy away. He replied in a fair manner.

Dan uses Facebook to keep the conversation going with customers.

Dan’s interactions with Optus Facebook followers have received an overwhelming amount of praise on the Facebook page.

Some showed their appreciation by naming him as “Australian of the Year,” “Dan for PM” and said he was a “legend” who deserved a pay rise.

A follower whose family moved to Australia in 1982 and did not speak a word of English at the time, wrote: “Thank you, Dan, and thank you, Optus, for standing up for what is right, and extending love and compassion not just to new Australians, but also to those who seem to have forgotten what it means to be a proud citizen of this great land.”

One fan even wanted to buy him a beer to say thanks. They wrote: “We can drink it by an Optus sign of the language of your choosing.”

Another person who wasn’t an Optus customer also left a note on the Facebook page saying: “I’m not even an Optus customer but I love Dan. Dan knows how to be a human.”

This is just a sample of what Dan’s fans have posted so far:

Just came here to express my love for Dan. I hope you've got a decent career path for that very smart & emotionally intelligent man. Props to some excellent recruitment there

News.com.au's Privacy Policy includes important information about our collection, use and disclosure of your personal information (including to provide you with targeted content and advertising based on your online activities). It explains that if you do not provide us with information we have requested from you, we may not be able to provide you with the goods and services you require. It also explains how you can access or seek correction of your personal information, how you can complain about a breach of the Australian Privacy Principles and how we will deal with a complaint of that nature.