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9 Home Truths about Communication… Good Communication can’t exist without honest listening We do not try HARD to get our message across We do not take advantage of various media available to us We all could improve our communication skills It cannot be perfected Communication Skills

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10 Ways & effects of Communication More Flexible, Less Accurate but responsive (Grapevine/Rumors) Informal Less Flexible, More Accurate but less responsive (JAGRITI…) Formal Communication Skills

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19 Overcoming the Barriers… Say to yourself, “I will get Response” Come up with a topic for discussion everyday Start improving upon pronunciation Develop habit of reading – start with the English newspaper / Comics Understand first, then communicate Don’t be afraid of asking questions Communication Skills

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28 –Write down in advance what you want to say and in what order –Smile –Speak slowly –Always be polite and friendly –For long messages, follow a script –Get confirmation –Monitor your time While Speaking over phone… Communication Skills

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33 Visualize the reader when you are writing Don’t write unbroken paragraphs Use numbered paragraphs to make cross-referencing easier Punctuation plays the role of body language in writing Keep in mind while writing Communication Skills

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42 5 styles of communicating to manage conflicts Communication Skills “Go for it” You feel confident but uncooperative You win and other person loses “Run Away” You don’t feel confident or cooperative You lose “Yes, Boss” You feel cooperative but unconfident You let the other person win “Let’s Trade” You feel partly cooperative & confident You both win a bit and lose a bit “Let’s both win” Mutual Cooperation & Confidence You help one another to win

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43 “I HEAR, I forget I SEE, I remember I DO, I understand” “I HEAR, I forget I SEE, I remember I DO, I understand” Communication Skills Vinay - 9866254387