topic Re: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device manager in Notebooks Archive (Read Only)https://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4975270#M3059386
<P>Just a heads up to everyone experiencing this issue. New drivers for almost every component were released 3/27/15-4/9/15. After updating all of my drivers (including the new BIOS) and applying the latest Windows 8 updates, the issue seems to be resolved.</P><P>&nbsp;</P><P>I had the same problem as many others - Bluetooth didn't even show up in device manager, so many of the proposed solutions, such as re-pairing, or disabling the network adapter, weren't really long term solutions - my guess is that something in the WIndows 8.1 updates I applied shortly after purchasing the system caused some sort of systemic issue that interfered with the Bluetooth radio.</P><P>&nbsp;</P><P>I would recommend applying the updates in priority order: new Bluetooth driver, the Intel chipset driver, the B|OS, and then the rest of the drivers. &nbsp;I manually applied each new driver, and then restarted the system.</P><P>&nbsp;</P><P>This is the first time I have gotten it working since shortly after I purchased the 15 inch model almost 45 days ago. Although some of hte workarounds in the support forums temporarily solved the issue, it always reappeared.</P><P>&nbsp;</P><P>I did this last night, and while it took some time, it does appear to be solved. If it reoccurs, I will update this entry in the forum.</P><P>&nbsp;</P><P>Good luck!</P>Sun, 12 Apr 2015 16:58:27 GMTchrissaturley2015-04-12T16:58:27ZEnvy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4889181#M3059357
<P>Had an issue with my detachable keyboard losing bluetooth connection.&nbsp; I then noticed when I would lose this connection and go to the device manager the bluetooth adapter would not show up.&nbsp; This drove me nuts because it was not always happening at any specific time but randomly.&nbsp; I would have to reboot a couple of times for it to come back then all would be good until the next time.&nbsp; After almost two months of this I started to catch on that it would mainly do this when I was on battery power and when I hooked up to the power cord and reboot all would be fine.&nbsp; I finally found the resolution on a Lenovo web site that has cured this issue.&nbsp; Haven't lost connection yet and I have even tried to make it lose connection short of shutting it off.</P><P>&nbsp;</P><DIV>1) Go to the Device Manager (Windows key + X)</DIV><DIV>2) Select Bluetooth and right click on your Bluetooth adapter (mine was Intel Wireless Bluetooth (R) 4.0).</DIV><DIV>3) Select Power Management tab.</DIV><DIV>4) Uncheck "Allow the computer to turn off device to save Power."</DIV><DIV>5) Click on OK</DIV><DIV>&nbsp;</DIV><DIV>I tried finding this on the hp.com site but never did so it would be nice if they would post it because I am sure others are having this issue on battery power.&nbsp;&nbsp;Mine would almost instantly lose connection as soon as I unplugged from power and went to battery power so no doubt I am not the only one with this issue.</DIV>Sat, 14 Feb 2015 15:30:01 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4889181#M3059357mcavs2015-02-14T15:30:01ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4889441#M3059358
<P>&nbsp;</P><P>&nbsp;</P><P>Nice catch. I'll&nbsp;confirm if this option is already unchecked in my HP Envy x2 15t that HP has provided me as product loan. I don't have the bluetooth problem you're facing though.</P><P>&nbsp;</P><P>&nbsp;</P><P>Kind regards</P><P>&nbsp;</P><P>Visruth</P><P>&nbsp;</P><P>&nbsp;</P>Sat, 14 Feb 2015 19:40:18 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4889441#M3059358visruth2015-02-14T19:40:18ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4914262#M3059359
<P>Thanks!! Will try it out, as this has been very frustrating with me as well.</P>Mon, 02 Mar 2015 23:03:26 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4914262#M3059359davidjwnam2015-03-02T23:03:26ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4914478#M3059360
<P>UPDATE:</P><P>Just found out this past weekend when I lost my connection again that when you reboot the system reselects this option so apparently I now have to find out how to make this a permenant selection.</P><P>&nbsp;</P><P>Urgh...</P>Tue, 03 Mar 2015 00:52:23 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4914478#M3059360mcavs2015-03-03T00:52:23ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4914483#M3059361
I rebooted plenty of times and so far it's still checkedTue, 03 Mar 2015 00:56:21 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4914483#M3059361davidjwnam2015-03-03T00:56:21ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4914587#M3059362
<P>David, that is the issue.&nbsp; If the box is checked then the system is going to shutdown bluetooth to save the battery thus disconnecting the keyboard.&nbsp; I don't want the system shutting off my bluetooth so I unchecked it but when I reboot the box is rechecked allowing the system to shutdown my bluetooth if I ever go to battery power.</P>Tue, 03 Mar 2015 02:10:37 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4914587#M3059362mcavs2015-03-03T02:10:37ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4914593#M3059363
Oh sorry that's what I meant, unchecked!Tue, 03 Mar 2015 02:12:40 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4914593#M3059363davidjwnam2015-03-03T02:12:40ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4915318#M3059364
<P>&nbsp;</P><P>There is no problem like drop in Bluetooth connectivity in mine. The&nbsp;<SPAN> "Allow the computer to turn off device to save Power" is always checked for me.</SPAN></P><P>&nbsp;</P><P>Have you updated the <A target="_self" href="http://ftp.hp.com/pub/softpaq/sp70001-70500/sp70268.exe">BIOS</A>&nbsp;and <A target="_self" href="http://ftp.hp.com/pub/softpaq/sp68001-68500/sp68385.exe">Bluetooth</A>&nbsp;drivers to the latest version the <A target="_self" href="http://support.hp.com/gb-en/product/HP-ENVY-15-x2-PC/7277326/model/7479918/drivers">HP support page</A>?&nbsp;</P><P>&nbsp;</P><P>Please <A target="_self" href="http://support.hp.com/gb-en/product/HP-ENVY-x2---15-c001dx/7277326/model/3892976/document/c00042629">read this</A>&nbsp;before going in for BIOS Update.</P><P>&nbsp;</P><P>&nbsp;</P><P>Regards</P><P>&nbsp;</P><P>Visruth</P>Tue, 03 Mar 2015 16:20:20 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4915318#M3059364visruth2015-03-03T16:20:20ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4915323#M3059365
I've let the support assistant run and I am now all at latest versions.<BR /><BR />Now I'm experiencing issues where my wifi card stops working after going into sleep mode. I have to go in device manager, disable and re-enable it to work.. Power management is also unchecked for this. I tried both ways...Tue, 03 Mar 2015 16:24:16 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4915323#M3059365davidjwnam2015-03-03T16:24:16ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4915349#M3059366
<P>Yes I have updated my drivers via HP twice now. &nbsp;And with regards to the workaround..</P><P>&nbsp;</P><P># 2) Can't select Bluetooth if it's not an option. &nbsp;And I have turned off all power managment. &nbsp;</P><P>&nbsp;</P><DIV>1) Go to the Device Manager (Windows key + X)</DIV><DIV>2) Select Bluetooth and right click on your Bluetooth adapter (mine was Intel Wireless Bluetooth (R) 4.0).</DIV><DIV>3) Select Power Management tab.</DIV><DIV>4) Uncheck "Allow the computer to turn off device to save Power."</DIV><DIV>5) Click on OK</DIV><DIV>&nbsp;</DIV><DIV>Maybe I got a bum unit.&nbsp;</DIV>Tue, 03 Mar 2015 16:35:46 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4915349#M3059366nkelley712015-03-03T16:35:46ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4915357#M3059368
Refresh until it shows up. Mine showed up after like 10 rebootsTue, 03 Mar 2015 16:38:35 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4915357#M3059368davidjwnam2015-03-03T16:38:35ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4915424#M3059370
<P>Same here.&nbsp; Once lost you have to reboot several times before Bluetooth shows back up in device manager.</P><P>&nbsp;</P><P>BTW, I unchecked the box again and after several reboots it has stayed unchecked this time.&nbsp; Not sure what happened before but will keep an eye on it just in case it decides to reselect the box and what might cause it.</P>Tue, 03 Mar 2015 17:04:46 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4915424#M3059370mcavs2015-03-03T17:04:46ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4915439#M3059371
Well speak of the devil... Bluetooth was working fine since yesterday afternoon and it just stopped working now..Tue, 03 Mar 2015 17:11:58 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4915439#M3059371davidjwnam2015-03-03T17:11:58ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4915464#M3059373
<P>&nbsp;</P><P>Have you guys updated BIOS and see if that makes any difference?</P><P>&nbsp;</P><P>Which security software / firewall is installed? Could you temporarily disable all the antivirus/ firewalls and restart system to check if the issue persists.</P><P>&nbsp;</P><P>&nbsp;</P>Tue, 03 Mar 2015 17:21:32 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4915464#M3059373visruth2015-03-03T17:21:32ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4915479#M3059375
Yes bios is updated to latest version. I don't recall this happening before the update but I haven't use dit much before.<BR /><BR />I have no additional protection software so far. When my bluetooth doesn't work, my keyboard appears in device manager asunder universal serial bus controllers as<BR />"unknown USB device (device descriptor request failed)Tue, 03 Mar 2015 17:26:46 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4915479#M3059375davidjwnam2015-03-03T17:26:46ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4915575#M3059377
<P>I had manually updated all the drivers but I had not done the BIOS update.&nbsp;&nbsp;I just did and I also checked device manager afterwards and the box is still unchecked.</P><P>&nbsp;</P><P>Hopefully the previous time was a fluke and this will stay unchecked and I can continue to use my bluetooth when I am on battery power.</P><P>&nbsp;</P><P>Time will tell.</P>Tue, 03 Mar 2015 17:56:12 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4915575#M3059377mcavs2015-03-03T17:56:12ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4924781#M3059379
<LI-USER uid="2410875"></LI-USER><BR /><BR /><BR />Can you follow my last suggestion in this thread and help in identifying the Windows Update possibly causing this:<BR /><A target="_blank" href="http://h30434.www3.hp.com/t5/Notebook-Hardware/Envy-x2-Bluetooth-8-1-Issues/m-p/4924772#M167471">http://h30434.www3.hp.com/t5/Notebook-Hardware/Envy-x2-Bluetooth-8-1-Issues/m-p/4924772#M167471</A><BR /><BR /><BR />Regards<BR /><BR />Visruth<BR />Mon, 09 Mar 2015 17:00:26 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4924781#M3059379visruth2015-03-09T17:00:26ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4931317#M3059381
Hi,<BR /><BR /><BR />No official communication yet from the Engineers.<BR /><BR />Saw a suggestion from one of the members here:<BR /><A target="_blank" href="http://h30434.www3.hp.com/t5/Notebook-Hardware/Envy-x2-detachable-Bluetooth-keyboard/m-p/4931046">http://h30434.www3.hp.com/t5/Notebook-Hardware/Envy-x2-detachable-Bluetooth-keyboard/m-p/4931046</A><BR /><BR /><BR />Regards<BR /><BR />Visruth<BR />Fri, 13 Mar 2015 06:30:21 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4931317#M3059381visruth2015-03-13T06:30:21ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4945708#M3059382
<P>I am having the same problem but there is no power management tab when i follow the above instructions</P>Mon, 23 Mar 2015 07:05:41 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4945708#M3059382Bavleen2015-03-23T07:05:41ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4949250#M3059384
Hi,<BR /><BR /><BR />If none of the suggestions given above worked, this is the latest info I got from HP if you're still having the problem:<BR /><BR />"We are still investigating the root cause.<BR /><BR />At this time if any customers are still experiencing this issue they should contact HP Support for techical support and possible keyboard replacement / bench repair depending on what is found."<BR /><BR /><BR />Regards<BR /><BR />Visruth<BR />Tue, 24 Mar 2015 23:56:27 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4949250#M3059384visruth2015-03-24T23:56:27ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4975270#M3059386
<P>Just a heads up to everyone experiencing this issue. New drivers for almost every component were released 3/27/15-4/9/15. After updating all of my drivers (including the new BIOS) and applying the latest Windows 8 updates, the issue seems to be resolved.</P><P>&nbsp;</P><P>I had the same problem as many others - Bluetooth didn't even show up in device manager, so many of the proposed solutions, such as re-pairing, or disabling the network adapter, weren't really long term solutions - my guess is that something in the WIndows 8.1 updates I applied shortly after purchasing the system caused some sort of systemic issue that interfered with the Bluetooth radio.</P><P>&nbsp;</P><P>I would recommend applying the updates in priority order: new Bluetooth driver, the Intel chipset driver, the B|OS, and then the rest of the drivers. &nbsp;I manually applied each new driver, and then restarted the system.</P><P>&nbsp;</P><P>This is the first time I have gotten it working since shortly after I purchased the 15 inch model almost 45 days ago. Although some of hte workarounds in the support forums temporarily solved the issue, it always reappeared.</P><P>&nbsp;</P><P>I did this last night, and while it took some time, it does appear to be solved. If it reoccurs, I will update this entry in the forum.</P><P>&nbsp;</P><P>Good luck!</P>Sun, 12 Apr 2015 16:58:27 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4975270#M3059386chrissaturley2015-04-12T16:58:27ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4975300#M3059388
<LI-USER uid="2437109"></LI-USER><BR /><BR />Glad to know that latest updates solved the problem for you <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span><BR />Sun, 12 Apr 2015 17:13:15 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4975300#M3059388visruth2015-04-12T17:13:15ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4975303#M3059390
There is nothing for that date for me in my update history and nonupdates available.<BR />I am still experiencing the issue.Sun, 12 Apr 2015 17:14:27 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4975303#M3059390davidjwnam2015-04-12T17:14:27ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4976029#M3059392
Hi David,<BR /><BR />It won't be seen by the HP update app. You need to go directly to the product page on the HP website, and then to the driver download page.<BR /><BR />If you can't find it, let me know and I'll send you the link.<BR /><BR />Mon, 13 Apr 2015 12:10:47 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4976029#M3059392chrissaturley2015-04-13T12:10:47ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4976084#M3059394
<P>I scanned my computer from the HP support page and it jjust says:<BR /><SPAN>No available updates for your product were found. Please select one of the options below to continue:</SPAN><BR /><BR /></P><P>&nbsp;</P><P>Also I have this link available, but the page does not load at all..:</P><P><A href="http://support.hp.com/us-en/product/HP-ENVY-13-j000-x2-Detachable-PC/7277358/model/7547740/drivers?ssf=1&nbsp;" target="_blank">http://support.hp.com/us-en/product/HP-ENVY-13-j000-x2-Detachable-PC/7277358/model/7547740/drivers?ssf=1&nbsp;</A></P><P>&nbsp;</P><P>&nbsp;</P>Mon, 13 Apr 2015 13:07:20 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4976084#M3059394davidjwnam2015-04-13T13:07:20ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4977263#M3059395
<P>Hi David,</P><P>&nbsp;</P><P>Try the following link:</P><P>&nbsp;</P><P><A href="http://support.hp.com/us-en/drivers/selfservice/hp-envy-15-c000-x2-detachable-pc/7277326/model/7479918#Z7_3054ICK0K8UDA0AQC11TA930O2" target="_blank">http://support.hp.com/us-en/drivers/selfservice/hp-envy-15-c000-x2-detachable-pc/7277326/model/7479918#Z7_3054ICK0K8UDA0AQC11TA930O2</A></P><P>&nbsp;</P><P>Use the "Expand All" link at the top of the list, and you'll find that almost all of the drivers have been updated since 3/27/15.</P><P>&nbsp;</P><P>Download the drivers of most interest first - specifically, all of the Intel Chipset, Network (which includes the new Bluetooth driver), and the BIOS.</P><P>&nbsp;</P><P>I applied them all, however the categories above were of the most interest, given the problem.\</P><P>&nbsp;</P><P>Cheers,</P><P><BR />Chris</P>Mon, 13 Apr 2015 21:58:56 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4977263#M3059395chrissaturley2015-04-13T21:58:56ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4977655#M3059396
<P><SPAN>Nice catch. Thanks for sharing</SPAN></P>Tue, 14 Apr 2015 04:14:38 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4977655#M3059396annalee12519902015-04-14T04:14:38ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4977666#M3059397
Would those drivers for the 15" be identical to the 13"? I keep trying to get to the page of the 13" but it's never accessible...Tue, 14 Apr 2015 04:23:51 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4977666#M3059397davidjwnam2015-04-14T04:23:51ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4997108#M3059398
<P>For me, when the connection between the tablet and keyboard is lost, there is no bluetooth option to select. And whether there is a bluetooth connection or not, there is never a power management tab. I have also manually updated all my drivers from the HP website, including bluetooth and BIOS drivers. Still, the keyboard loses connection randomly, which I find very disrupting. How do I fix it?</P>Tue, 28 Apr 2015 10:56:24 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/4997108#M3059398Bavleen2015-04-28T10:56:24ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/5130702#M3059399
<P>worked like a charm - Thanks, but know I am wondering why that bluetooth device is even there? &nbsp;the keyboard is the HP detachable back lit keyboard. &nbsp;Should all the other bluetooth items be deleted unless one is a printer?</P>Tue, 30 Jun 2015 04:48:54 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/5130702#M3059399schneider12015-06-30T04:48:54ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/5132122#M3059400
<P>I am the original poster for this issue and after several months of searching and hoping HP would find a solution, the best I have been able to find is the following even though it does not 'cure' the overall issue.&nbsp; After doing everything listed on this string and some I still lose my connection when I unplug and have to do the following:</P><P>&nbsp;</P><OL><LI>Go to device manager.</LI><LI>Under "Universal Serial Bus contollers" there is&nbsp;one device flagged with the message "unknown usb device (device descriptor request failed)"</LI><LI>Right click the device in #2 and uninstall.</LI><LI>Click action-scan for hardware changes</LI><LI>Now bluetooth is available. &nbsp;Go to windows 8 settings-change PC settings-bluetooth</LI><LI>Remove the HP keyboard (it says "paired" but still does not work</LI><LI>&nbsp;Make sure your keyboard has the BT light blinking and wait for the PC to discover it. &nbsp;You can now pair.</LI></OL><P>I save these directions on my desktop for quick access because I will need to do this EVERY time I disconnect from power even though my bluetooth power mgmt is unchecked.&nbsp; Sometime I don't have to do steps 6 &amp; 7 but sometimes I do.</P><P>&nbsp;</P><P>I really like this laptop and setup but am extremely disappointed with HP considering I am a 22 year and counting employee and I cannot get a resolution to my issue with my HP laptop.&nbsp;</P><P>&nbsp;</P><P>After November 1 when this company is split I wont feel as bad about going with another brand because I will be on the other side of the fence <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P>Wed, 01 Jul 2015 00:58:59 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/5132122#M3059400mcavs2015-07-01T00:58:59ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/5151379#M3059401
<P>I think the most frustrating part was that HP told me that they would not help me after my laptop was 3 months old.&nbsp; I have given up with the keyboard because i'm not paying $5 a call or paying in bulk for unlimited tech support.&nbsp; Cant believe they will not even stand behind their product for a year.&nbsp; I'm going to buy a usb mouse/keyboard combo and just use that because I cannot find a solution and the phone tech's do something different every time because the same trick rarely works twice.</P>Thu, 16 Jul 2015 14:52:12 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/5151379#M3059401SeraphSnake2015-07-16T14:52:12ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/5152088#M3059402
I'm unable to see all t the other replies so I can only let you know of what I experienced.<BR />1st I had to go to device manager and remove bluetooth and and or network devices and reenable. That worked for me.<BR />Once I decided I no longer wanted to work on daily basis to get my keyboard to work, I decided to upgrade to Windows 10.<BR />I did that I had no more issues with my keyboard except I was no longer able to use my HP pen. Which was not an option. I backed out of the Windows 10 upgrade and keyboard continued to work great.<BR />Advice: Tru Windows 10Thu, 16 Jul 2015 22:47:10 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/5152088#M3059402nkelley712015-07-16T22:47:10ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/5152092#M3059403
<P>The below is the only thing that seems to work for me.&nbsp; I keep it in a Word doc on my desktop in case I need it but so far, so good, and it has been several months.</P><P>&nbsp;</P><OL><LI>Go to device manager.</LI><LI>Under "Universal Serial Bus contollers" there is&nbsp;one device flagged with the message "unknown usb device (device descriptor request failed)"</LI><LI>Right click the device in #2 and uninstall.</LI><LI>Click action-scan for hardware changes</LI><LI>Now bluetooth is available. &nbsp;Go to windows 8 settings-change PC settings-bluetooth</LI><LI>Remove the HP keyboard (it says "paired" but still does not work</LI><LI>&nbsp;Make sure your keyboard has the BT light blinking and wait for the PC to discover it. &nbsp;You can now pair.</LI></OL>Thu, 16 Jul 2015 22:50:02 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/5152092#M3059403mcavs2015-07-16T22:50:02ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/5203218#M3059405
<P>Windows 10 seems to have solved my problem of "USB disappeared with error 43". I've been listening to a speaker bluetooth 2h smoothly (previously this was impossible without being plugged)</P>Sat, 15 Aug 2015 06:28:49 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/5203218#M3059405terraquian2015-08-15T06:28:49ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/5430107#M3059407
<P>Can you assist me with pairing the keyboard. My son didn't follow the instructions from the beginnig. &nbsp;</P>Mon, 04 Jan 2016 22:51:07 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/5430107#M3059407MrWayne12016-01-04T22:51:07ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/5430157#M3059409
<P><A href="http://h10032.www1.hp.com/ctg/Manual/c04440423.pdf" target="_blank">http://h10032.www1.hp.com/ctg/Manual/c04440423.pdf</A></P><P>&nbsp;</P><P>Page 14</P><P>&nbsp;</P><P>Mike</P><P>Hewlett Packard Enterprise</P>Mon, 04 Jan 2016 23:17:44 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/5430157#M3059409mcavs2016-01-04T23:17:44ZRe: Envy x2 detachable keyboard kept losing bluetooth connection and adapter in device managerhttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/5716528#M3059410
<P>my keyboard lost bluetooth connection a few times and would re-connect after following the instruction on &nbsp;support assistant. &nbsp;Now it is completely unresponsive and I cannot get any assistance on the HP site or even source the replacement keyboard. &nbsp;I spent a lot of moneynto buy this computer just last year and now I feeled like I was hood-winked! &nbsp;I am very upset!!!!! &nbsp;</P>Sat, 06 Aug 2016 23:37:54 GMThttps://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Envy-x2-detachable-keyboard-kept-losing-bluetooth-connection/m-p/5716528#M3059410UpsetMichelle2016-08-06T23:37:54Z