I have purched an rca universal remote control for my tv....rcr311w..i can not find out how to get the go back button to work...it says on the tv screen.. (factory preset)when i push this button...i cant find anything in the instructions about this...can you help me please..the last 2 i bought worked automatically when it was programed for the tv...thank you

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You can download the manual at the following link.It is kind of a big file, so it may take a while.http://www.retrevo.com/support/RCA-RCR311W-Universal-Remotes-manual/id/402ci571/t/2/Just click on the get manual and then download.I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread. If I have managed to answer your questions and have helped you, please help me, and rate this suggestion the highest FixYa rating. If you cannot give this post a “FIXYA” (Two Thumbs Up) rating then please comment to this post and I will try to help you further.I try to provide the best FixYa experience.

I used this website: http://tv.rca.com/RCATV/NewTV/Templates/GenericSupport.aspx?NRMODE=Published&NRORIGINALURL=%2fen-us%2ftechnicalsupport%2ehtml&NRNODEGUID=%7bCDBA69CE-8CEA-435A-8F62-C5E6DBE1ACF6%7d&NRCACHEHINT=NoModifyGuest#