15 Troubleshooting 1. I typed in my Internet Browser's Address Bar, but an error message says The page cannot be displayed. How can I get into the TEW-673GRU's web configuration page? 1. Check your hardware settings again by following the instructions in Section Make sure the LAN and WLAN lights are lit. 3. Make sure your TCP/IP settings are set to Obtain an IP address automatically (see the steps below). 4. Press on the factory reset button for 15 seconds. Windows 7 1. Go into the Control Panel, click Network and Sharing Center, click Change Adapter Settings and then right-click the Local Area Connection icon and then click Properties. 2. Click Internet Protocol Version 4(TCP/IPv4) and then click Properties. Then click on Obtain an IP address automatically. Windows Vista 1. Go into the Control Panel, click Network and Internet, click Network and Sharing Center, click Manage Network Connections and then right-click the Local Area Connection icon and then click Properties. 2. Click Internet Protocol Version 4(TCP/IPv4) and then click Properties. Then click on Obtain an IP address automatically. Windows XP/ Go into the Control Panel, double-click the Network Connections icon and then rightclick the Local Area Connection icon and then click Properties. 13

16 2. Click Internet Protocol (TCP/IP) and then click Properties. Then click on Obtain an IP address automatically. 2. I am not sure what type of Internet Account Type I have for my Cable/DSL connection. How do I find out? Contact your Internet Service Provider's (ISP) support service for the correct information. 3. The Wizard does not appear. What should I do? 1. Click on Wizard on the left hand side. 2. Second, near the top of the browser, Pop-up blocked message appear. Right click on the message and select Always Allow Pop-ups from This Site. The next time to login to the TEW- 673GRU, this window will appear. 3. Make sure your TCP/IP settings are set to Obtain an IP address automatically (see the steps below). 4. I went through the Wizard, but I can not get onto the Internet. What should I do? 1. Verify that you can get onto the Internet with a direct connection into your modem. 2. Contact your ISP and verify all the information that you have in regards to your Internet connection settings is correct. 3. Power cycle your modem and router. Unplug the power to the modem and router. Wait 30 seconds, and then reconnect the power to the modem. Wait for the modem to fully boot up, and then reconnect the power to the router. 5. I can not make a wireless connection to the Router. What should I do? 1. Make sure that the antenna is connected to the TEW-673GRU. 2. Double check that the WLAN light on the Router is lit. 3. Login to your router. Enter into the address bar of your router. The default user name and password is admin. Click Wireless and then click Basic. Make sure Enabled is selected for Wireless and then click Apply. 4. Power cycle the TEW-673GRU. Unplug the power to the TEW-673GRU. Wait 15 seconds, then plug the power back in to the TEW-673GRU. 5. Contact the manufacturer of your wireless network adapter and make sure the wireless network adapter is configured with the proper SSID. The preset SSID is TRENDnet The TRENDnet USB Control Center does not detect the TEW-673GRU. What should I do? 1. Double check your hardware connections; make sure that the TEW-673GRU is powered ON and is properly connected. 2. Disable any software firewall programs such as ZoneAlarm or Norton Internet Security. If your computer is running Windows 7, Vista or XP, disable the built-in firewall. 3. Go to System -> Exit in the USB Control Center to close the program. Then double click on the TRENDnet USB Control Center icon to open up the program. 4. Power cycle the TEW-673GRU. Unplug the power to the TEW-673GRU, wait 15 seconds, then plug the TEW-673GRU back in. 14

17 7. No window appears after I connect my computer to my storage device. What should I do? 1. On Windows 7/Vista, click the windows icon on the bottom right hand corner and click Computer. A list of drives appears. Double click on the drive for your storage device. 2. On Windows 2000/XP, double click on My Computer. A list of drives appears. Double click on the drive for your storage device. 8. A connect device failed error message appears when I try to connect to my USB storage device. What should I do? This message appears when another computer current has access to the USB storage device. Press Request to Connect in the USB Control Center utility and wait for the other user to accept your request. You may also get access to the USB storage device by unplugging the power to the router and plugging the power to the router back in. In the USB Control Center utility, click Connect. The error message will no longer appear. 9. I cannot set my printer as an auto-connect printer. What should I do? 1. If you did not follow the exact steps in section 4. Install the Utility, uninstall the printer drivers and the TRENDnet USB Control Center utility. 2. Connect the printer directly to your computer and reinstall the printer drivers. 3. Follow the directions in section 4. Install the Utility to reinstall the TRENDnet USB Control Center utility. 10. I am not able to print or scan. What should I do? Verify that no other computer is using the printer. In the utility, if there is a computer name next to the printer name, another computer is using the printer. Once the user has finished printing or scanning, you will be able to print or scan. 11. How do I use the LCD management interface? 1. Use the left and right arrows to navigate between the difference menu options. 2. Use the down arrow to select a menu option. 3. Use the left and right arrows to navigate between the different submenu options. 4. Use the up and down arrow (if applicable) to navigate within each submenu option. 5. Keep pressing the up arrow to exit the selected submenu option. 6. Press the up arrow to exit the selected menu option. If you still encounter problems or have any questions regarding the TEW-673GRU, please contact TRENDnet's Technical Support Department. 15