Service Reviews

Exceptional Customer Service. Service Writer went out of her way to explain the Costs and work needed for the Job. She was Outstandingly friendly and extremely helpful. She made sure the job was finished by the end of the day and called back to confirm pick up time.
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Dealer Response

Heather, It is wonderful to hear that our staff at Toyota & Scion Of Santa Cruz was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was ... Read more

My Service advisor, Stacey Dalton, was just wonderful! She was very efficient and had such great customer service skills. The new service department building is beautiful and it was a pleasure to be there. Stacey had me and my car in and out in an hour! I was so impressed with everything. Many ...
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Dealer Response

Thank you for the awesome feedback! Stacey is an excellent service advisor and we appreciate all she does for us! We're very happy to hear that she was there to provide you with great service. Thank you and if you have any questions about the work that was don... Read more

We were on the way to pick up my daughter's wedding dress when, while waiting in the car at another stop I sat in the car with the lights on....after getting a jump from someone we headed into our Toyota in Capitola...we were in a panic, but everyone there was calm and helpful! In no time they had ...
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Dealer Response

Thank you for your great review! We're glad that we were able to help you out and make it possible for you to still get to your other appointments. If you have any further needs, do not hesitate to come back in for a visit.
Sincerely, Bruce Feinberg / (831)... Read more

I did oil change this time. I find the people at the service department are very helpful and very professional, especially Mark, the gentleman who helped me with the car. Thanks.
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Dealer Response

Shuching, we are truly grateful for this awesome review! We are thrilled that Mark was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the o... Read more

Service RatingWorth the drive By NorCalPrius on 06/11/15 08:33:59 AM PDTRecommend this dealer? Yes

Toyota Scion of Santa Cruz

I go out of my way and pass a few other dealerships to get there. I like the express option but with the remodel I guess it's no longer an option. It's a very nice remodel but now I'm on the fence about driving so far. I'll give it a couple chances and hope it will still be worth the drive! There's ...
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