Online Privacy Policy

The following is an explanation of how DuPage Credit Union uses your personal information as well as data collected via this website. For our offline privacy policy, click here.

Online Information Practices

We are committed to protecting your personal privacy as you visit this website. We are committed to protecting the personal information of our members and visitors to our website. This policy is one way of sustaining your trust in our credit union, our products and our services. Our policy applies to DuPage Credit Union websites from which directly link to this policy. This policy applies only to the collection, use and sharing of information about you, whom we share it with, and how we protect it. Our websites may contain links to third party sites not controlled by DuPage Credit Union or covered by this privacy policy. Once you become a member of DuPage Credit Union, and annually thereafter while you remain a member of DuPage Credit Union, we will provide you with a Privacy Notice subscribing our privacy practices related to the collection and sharing of personal information about our members, as required by law.

Information We May Collect

The information we collect varies depending on the type of activity you are performing and helps us personalize and continually improve your experience. Much of our website can be accessed without providing any personal information. On all pages that collect personal information, we specifically indicate what information is required in order to provide you with the product or service you have requested.

Online Application and Enrollment Forms

When you apply online for products or services, we may need to collect personal information in order to complete your request. The personal information we collect varies depending upon the product or service for which you apply. Examples of information we may collect include information as follows:

Name

Address

Date of Birth

Gender

Employment Information

Financial Information

Address

Email Address

Social Security Number

Information we capture through application or enrollments is securely transferred to the DuPage Credit Union Loan or Contact Center for completion and is not distributed to third parties. We also collect your personal information from credit bureaus, affiliates or other companies.

Browsing

When you visit our site, we gather information including page request (URL request), time of your visit, your IP address, operating system, web browser software, and any cookies which were set during a previous visit to our site. The information is collected to improve your overall credit union experience. We also use the information to track site usage and compile statistics. This helps us improve the site so that you will find it more useful and informative and enable customized promotions you may be interested in. IP address information is not distributed to third parties.

Financial Calculators

We offer online financial management calculators to assist you in your personal financial analysis and planning efforts. The information necessary to perform the calculations includes personal financial information; however, this information does not include personal identifiers to link the information to your identity. The information you enter is not stored or retained by us. The information is used only in the aggregate and cannot be tracked back to the individual.

How We Use Your Information

Information collected through this website may be used to:

Improve the quality of your visits to our site and your overall experience

Respond to your question or suggestions

Fulfill your online application or enrollment requests

Send promotional offers to selected groups of website visitors

We may also use the information we collect for analytic purposes, market research, or for marketing purposed, as allowed by law.

Who We Share Your Information With

We limit the release of information and we do not sell members information. We will share information only when necessary to administer products or services we provide, when we partner with affiliates to offer you a broader array of products and services. We may disclose your personal information as otherwise permitted or required by law.

Why Can’t I Limit All Sharing?

Federal law gives you the right to limit only:

Sharing for affiliates’ everyday business purposes-information about your creditworthiness

Affiliates from using your information to market to you

Sharing for nonaffiliated to market to you

To Limit Our Sharing

Cookies

Cookies are small text files created by a web server, delivered through a web browser, and stored on your computer. They provide a means for websites that you visit, including Facebook and other third parties, to keep track of online patterns and preferences, as well as to identify return visitors. Cookies make the personalization of your web experience possible, so that you do not need to re-enter your information each time you visit a website. We do not store any sensitive information within your cookie. Also, our site does not read any information stored in cookies given to you from other website, except in rare cases when the other website is a provider of information or functionality without our website and that cookie is necessary to make our website function correctly. We also serve cookies to help us anonymously track web traffic.

Our website makes use of cookies for the following purposes:

Website administration and personalization

Completing your request

Develop and deliver targeted advertisements

Analysis of page and website information that does not identify specific individuals

You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. Browsers may also be set up to displays a warning when a cookie is used. You may even disable your browser from accepting cookies. In order to provide you with the best possible experience while visiting our website, please enable cookies within your browser. Many parts of our site do not function properly if you disable cookies.

Third-Party Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. Google Analytics collects only the IP address assigned to you on the date you visit the site, rather than your name or other identifying information. Any Information collected through the use of Google Analytics is not combine with any personally identifiable information. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for purposes set out above.

Online Behavioral Advertising

Some of the ads you receive on Web pages are customized based on predications about your interests generated from your visits over time and across different Web sites. This type of ad customization sometimes called online behavioral is enabled through your computer browser and browser cookies. Such online advertising helps support the free content, products and services you get online.

Online Advertising is tailored to your likely interests by companies promoting their products or services. Behavioral Advertising helps DuPage Credit Union show relevant ads matching ads with broad interest categories or groups. Third party vendors can show your ads on sites across the Internet. Third party vendors use cookies to serve ads based on someone’s past visits to our website.

The benefits of Online Behavioral Advertising helps support sites you visit so that you can enjoy free content for news to sports to recipes. At the same time it helps advertisers reach the right people for their product and services.

DuPage Credit Union uses Online Behavioral Advertising as a remarketing tool. Opting out does not mean you will no longer receive online advertising. It does mean that the company or companies from which you opted out will no longer deliver ads tailored to your web preference and usage patterns.

To opt out and/or customize the behavioral-targeted advertisements you see online, click here.

Linking to Third Parties

When you leave this website and go to another linked site, we are not responsible for the content or availability of the linked site. Please be advised that if you enter into a transaction on the third party site, we do not represent either the third party or you. Further, the privacy and security policies of the linked site may differ from those practiced by us.

Social Media Sites

DuPage Credit Union provides experiences on social media platforms including, but not limited to, Facebook®, Twitter®, Google+®, YouTube®, and LinkedIn® that enable online sharing and collaboration among users who have registered to use them. Any content you post on official DuPage Credit Union managed social media pages, such as pictures, information, opinions, or any Personal Information that you make available to other participants on these social platforms, is subject to the Terms of Use and Privacy Policies of those respective platforms. DuPage Credit Union reserves the right to moderate or delete your comments on our Social Media Sites. Please refer to them to better understand your rights and obligation with regard to such content.

In order to perform system maintenance, Online Banking may be temporarily unavailable weekly as follows:
Sunday between 1:00 AM and 5:00 AM CT
Sunday beginning at 11:00 PM CT
Wednesday beginning at 11:00 PM CT

Due to month-end processing, Online Banking will be temporarily unavailable on the last day of each month beginning at approximately 11:00 PM CT for about 15 minutes. Transactions processed after 10:00 PM CT may not post to your account until the following business day.

Forgot Username?

We will personally handle your request to retrieve your username. Simply call us at 800-323-2611 during business hours or email us with your Full Name and Email Address.

Logging In for the First Time?

As we prepare for the new Online Banking platform, Online Banking enrollment will be temporarily unavailable until February 23rd. We apologize for any inconvenience. Learn more.