Charges for internal fault-finding.

Hi.I've just cancelled the external free visit to assess poor connection and regular dropping out/weak signal as I'm sure it will lead to an internal inspection for which £85 is charged if anything is wrong as a result of internal change I couldn't possibly be aware of. I'm retired and have M.E. and found processing the long online chat yesterday, almost an hour, exhausting. The set-up was done by BT and there have been renovation activities which MAY, only MAY, have affected things but how can I possibly know that? The chap yesterday did say he had detected a problem and instructed an engineer. He also said I would be refunded for the service I'm not receiving. I've rarely got straight on to Skype, for example. It's all terribly confusing and so stressful!

Re: Charges for internal fault-finding.

Hi @Technophobe3 sorry that you have had to spend a long time on chat to try and resolve the fault with your service. Please click on my profile and send us over your details by selecting the contact the mods option and we will try to make things as smooth as possible for you to get this fixed.