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The Product Questions extension enables your visitors to ask a question directly on the product page. The store administrator reviews the incoming questions and answers them on his own or gives such an opportunity to other store visitors. Since version 2.0, this new feature allows you to quickly drive the content of your Magento store and grow powerful community.

The question and answer appear together on the same page below the product description. All Q&As relevant to multiple items can be assigned to other product pages.

The module uses email notifications to inform the administrator and a customer about a new question/answer and its status update. You can also send emails to clients suggesting them to leave feedback and answer visitor’s question regarding the product bought.

Integration with Points & Rewards gives an extra option of rewarding your clients with points for their answers.

Integration with Help Desk Ultimate 3 allows support staff to stay informed about every new inquiry: the product questions are parsed to Help Desk tickets.

Features for visitors/customers

A one-click form to ask a question

The module adds a special “Ask a Question” form on every product page and allows your store visitors to acquire all the required information.

Questions bank

All questions with replies are displayed below product description. Customers can refer to previous questions asked by other visitors and find some additional and useful information regarding the item.

Interaction with other clients

The extension gives your clients a possibility to share the gained experience with your company and products by answering product-assigned questions from other clients. The most helpful questions are shown first (both administrator and visitors can rate helpfulness).

Product Questions tab in My Account

The Product Questions Magento module adds a special tab into customer’s account area, where a user can observe whether the question is approved and answered, check the status of the replies, and see the link to the products he has discussed.

Privacy option

Let your visitors feel safe and private on your website by allowing them to make their questions (with answers) invisible for other users. A customer can make his question a private one. Private questions will be answered via email only and won’t be displayed in the frontend.

Features for merchants

Create new and control visitors’ questions from the backend

decide who can post questions: customers and/or guests

let all visitors rate helpfulness of questions

edit questions before approving

view pending questions in a special tab

create questions from the backend

Assign most popular questions to specific product pages

If a question asked about one product can be applied to other products or relevant to different websites, you can make this question visible on:

specific product pages

pages of required attribute set

specific websites

all product pages

The answers to this question will be shared on all the above listed resources as well.

Answer questions from the backend or let visitors do your work

Every time new questions and answers are published, the content of product pages is refreshed what attracts additional relevant search traffic. You can supply the content yourself by adding any number of answers from the backend (as administrator, customer, or guest) or let visitors post replies. The Magento Product Questions extension gives you a possibility to decide who can write answers:

only registered customers

only registered customers who bought the product

both guests and registered customers

In such a way, your visitors help you keep the content of product pages relatively fresh, which is one of the keys to successful SEO.

Let your potential customers view feedback from other buyers. Send direct emails to customers inviting them to answer visitors’ questions regarding the product they have already purchased. You can configure which customers will be notified about the question according to the date of the purchase and be sure that only up-to-date replies will be given.

Fully customizable emails to notify about new Q&As

With the help of the module, both you and your customers can be easily informed via emails about a new question/answer, status update. The Magento Product Questions extension gives you a possibility to make professional-looking emails without any difficulties:

Reviews

Great extension

Review by Robert | Dec 19, 2014

Quality

We have over 15.000 products in our shop and this extension is a must have.
Customers submit the question directly from the product page and you instantly know exactly what product your customer is asking about.

We can truly recomend this extension. Saves us a lot of time trying to figure out what product the customer is asking about

A big addition to my site

Review by Jerry | May 27, 2014

Quality

All too often was I getting the same questions over and over again through my standard contact form. Having the questions module be on the product page prevents this in a large way. It hasn't been a direct increase in sales, but it definitely saves me hours of emails a day. Thanks Aheadworks.

Brilliant addition to the website

Review by Josie | May 8, 2014

Quality

Really helpful little add on. Excellent support from Aheadworks who helped us solve why we couldn't get the product sharing to work.
Makes our site look even more professional as we can add in our common questions and answers too.
Love it.

Great tool for customers’ communication

Review by George | May 1, 2014

Quality

What I like in the last version most, is the ability to post customers’ answers. Answers have become more reliable for visitors. The module allows our users to give advices, share their thoughts, and communicate with each other. This feature really simplifies our work. Customers ask – customers answers. It’s very helpful and powerful!

Very powerful

Review by Denis | Apr 14, 2014

Quality

The latest version is amazing. We have just downloaded the update for free (thanks to the active support period). Customers can ask and answer questions, we can share relevant questions. The module is №1 on the market now!

v2

Review by Koray | Apr 10, 2014

Quality

v2 has great features but it'd be better if you add share question by product attribute (not feature set)

Good, but the latest update is even better

Review by Peter | Apr 9, 2014

Quality

I liked the original as it did its job and let people ask questions. However, the latest update lets users answers questions which is amazing. We also did customization to fit it in a tab in the product page. Overall I would recommend this extension.

Happy with this extension

Review by Eric | Mar 24, 2014

Quality

This was complete fit my magento store. I am happy with their support and this extension. This extension saves a lot time for store.

happy with this module

Review by Kirsty | Feb 3, 2014

Quality

We have plenty of items on sale and for us to view product close up and interact with experts in the click of a button to ask product questions is of utter importance. Product questions focuses on things that would improve our client’s experience. Just happy with this module.

Great thing!

Review by Donald M. | Jan 30, 2014

Quality

I'm absolutely happy with this ext. Makes it really easy to mange product-related questions.
What I like the most is the ability to segregate public / private Q&A. Some customers ask really peculiar things, and posting public answers would be just a waste.

Quick install and great documentation

Review by Guillaume | Dec 3, 2013

Quality

The installation was very easy and nearly independant from my custom theme, that's a very good point. Also, support and documentation are perfect. Great extension with a smart integration in the system.

I am exceedingly impressed!

Review by Austin | Nov 14, 2013

Quality

I am exceedingly impressed by this extension. It’s very useful to place questions of customers and answers right on product pages. This feature helps promoting items and customers feel additional care.

Usefull and coded very well

Review by Jörn Goralczyk | Aug 30, 2013

Quality

Very nice extension. This is our first Magento shop an so we have little experience adjusting the shop and the extensions to our needs. Still we could adapt this extension very easily to our likes (for example put just the answers in an tab view provided by another extension).
Our shop isn't live yet, but our testers really liked the simplicity of asking product related questions, which are the majority of all feedback questions by far.

Great Extension from a Great Developer

Review by Ante Logarusic | Jul 18, 2013

Quality

I've used aheadWorks a few times and am pleased to recommend them. The extensions work as described and their support is stellar. The price of having them install the plugin is worth it. You won't be disappointed with them.

Worked straight out the box and great support

Review by Andrew | Sep 2, 2012

Quality

Worked straight out the box though I needed a little help getting it installed correctly due to having to change some files that I couldn't find - basically due to my skin. They sorted it quickly without complaint - you really can't fault their customer service. They also helped with some questions about styling I had too.

The extension works well too, the only thing I'd like to see if some option to "hide" the actual form/questions/answers but have a button/heading that when clicked on expands the module on the product page. 8/10 for extension, 10/10 for support

Reduce customer service phone calls

Review by Wallace | Jul 14, 2012

Quality

Installation was a breeze. The ability to manage question/answers from within the Magento Admin is a huge timesaver. The number of phone calls and emails that our customer service department receives (asking the same questions over and over again) has been nearly cut in half. Recouped the cost of this addon in just a few days.

Great extension and fast reply

Amazing Extension

Review by javier | Mar 26, 2012

Quality

This is really helping extension and works like a charm. It only lacks on the insertion of Anchor (<a href=""></a>) labels. They do not work, only the direct link (http://www.b.com). I hope you can fix it on next update as it's must due our SEO needs.

Very uself on product page

Review by Ruixiang | Mar 18, 2012

Quality

Greatly improve the interaction of buyers and merchants.

Perfect

Review by ANDREI | Feb 27, 2012

Quality

Easy for SEO and adding to the FAQ database per product.

Handy Extension

Review by Brian | Feb 3, 2012

Quality

This extension rocks! Makes it so much easier for a customer to ask a question about a product. And I'm guessing, it makes it more likely they will ask a question then just leaving the store because they couldn't find their answer.

Plus, there are so many basic questions that we get over and over again. So for these, we simply enter the questions here and then answer them. Makes it so much easier on our customer service team.

One thing that would be nice would for for this extension to be fully integrated into the Product page. Right now, it can show 5 or 10 questions on the product page, but if there are 25 product questions, there aren't Next buttons on the product page to show the rest of the questions. (On the actual product questions page there are these next buttons. It would be nice to have these toolbar on the Product page as well if possible).

Overall great extension. Very worth the money.

Let you customer help you with your site content

Review by Steve | Jan 7, 2012

Quality

I've just gotten this up on my site recently and my customers are just starting to find it and use it. It is really nice because customer tend to ask the same questions over and over. This way, they can go to ask the question right there on the product and find that it has already been answered for them. Plus new questions create tickets in Help Desk Ultimate, so that is nice too.

Works great

Review by CJ | Sep 2, 2011

Quality

Bought this together with Help Desk Ultimate. Integration was great, but may cause confusion because you have two places to reply to customer inquiries. So we turned of Help Desk integration and answer question directly using the module. Private and Public feature are great. It's been more than six months now and it works great.

-CJ
Gadgets-N-Gizmos.com
Cool Gadgets at Great Prices

Used regularly on my site www.network-ed.com.au

Review by Robert Watts | Aug 19, 2011

Quality

Great extension - it is used by customer regularly and forms a growing product info questions to refine our abstracts.

Intelligent, userfriendly extension

Review by Michaela | Aug 16, 2011

Quality

The idea behind this extension is full customer support. What we like most about this ist that users can see other users' questions, so we don't have to answer the same questions over and over again. What we also find good is that people don't have to scroll down the whole page to find that "Ask a question" Link. It is easy to find but yet discreet. We love it!

product FAQ on the go

Review by Sara | Aug 4, 2011

Quality

as more customers ask questions, you start to build a product FAQ and it greatly speed up end user decision to finally make a purchase. this extension should have been bought long time back. we only bought it yesterday. i have not integrated it yet, but i am sure it will be no problem as Aheadworks is one of the best extension company who are reliable for support. i buy extensions at times from magento connect from other extension sellers only to see the guy to be not in business anymore. which is really frustrating.

Support is so much easier

Review by Jason | Jun 1, 2011

Quality

Before we where asked about products without being given any specs like SKUs and the back and forth cost us sales with this, questions usually get resolved on the first response. I definitely recommend this.

Great extension and support..

Review by Scotto | Jun 1, 2011

Quality

I'm really happy with this extension. My site now feels like my ebay store where all my products now have questions and answers..

I had a few issues getting this to work at first.. Then the ahead works support got it working in no time and even set it up for me in it's own tab on my product page.. Great support goes along way..

Better than the Rest

Review by Office Slide | May 26, 2011

Quality

This is the best Product Questions extension out there. I know because I tried the others.

The best part about this extension is that the great support team helped me to integrate the product questions into my product tabs.

Product Questions is a great way to gather user-contributed content alongside user reviews.

Awesome!

Review by Craig | Jan 14, 2011

Quality

This extension is just awesome! Installed very easy and customers began using it immediately! This is great for user-generated content for your site!

Great extensions to improve your business

Review by Q | Dec 10, 2010

Quality

I use this extension for couples of week. It is amazing experiences to have it. I highly recommend it to every magento shop. you must love it!

Necessary Extension

Review by Boba | Jun 23, 2010

Quality

If your store is already making sales, then just get this extension.

Before we installed this extension, we received many similar questions from different customers, as well as questions where we were not certain which product the customer was referring to. This wastes time. So we purchased this extension.

Within 24 hours of installing this extension, our customers started submitting product questions. We tested the reply template a few times to get it right, then started answering questions. A tip - our reply email to the customer does not actually display the answer to the customer's question. Instead, it gives them a link back to the product page, and they can see their answer on the Product Question section. The goal is to bring them back to the page and give them the opportunity to press the "Add to Cart" button. Before long, some of our products had 10 to 20 questions from customers.

Questions generated by actual customers and your answers to those questions can help your image as a seller. Customers need to see interaction between the seller and other buyers, as well a preview of the quality of service you will provide if they have a question after a sale.

This extension has paid for itself, in both increased sales as well as time saved from answering the same questions repeatedly. I recommend this extension very highly!

It is really must have

Review by www.mostuwant.com | Jun 1, 2010

Quality

Professional and stable extension, it really helps, recommended, professional install service!

Terrific Extension to interact with your Customers

Review by Joseph | Mar 23, 2010

Quality

Works great with 1.4. We had customers asking questions via the contact us form or via email. Many times the questions were the same. Now we can answer questions from our prospective customers and publish our own questions and answers too. Thanks Aheadworks. Great customer support as well.

Perfect way to capitalize your customer's questions

Review by Isaac | Nov 13, 2009

Quality

Many of my customers ask the same questions over and over again, and I found this to be a very cost-effective way of automating this tedious task. Now, I can just tell people to go check out the product question page, and all their questions are answered. And BTW, the support was fast and comprehensive. They just took my FTP information, and the next morning, it was fixed. Thank you for the great product.

Great Knowledge Base Builder

Review by 3rdRock | Feb 17, 2009

Quality

Our company is asked the same questions about products on a regular basis. Rather than lumping the answers into a big blob of text at the bottom of the product detail page, we now have this module that allows us to answer the question once for everyone to see. Big time saver!

Critical or spiteful comments on other reviews posted on the page or their authors.

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