HfS

Most of the outsourcing industry is still trying to figure out what’s possible beyond doing labor arbitrage really well – because that’s what we do. Sorry, but there I said it – we officially have an identity crisis. We’re trying to forge a new identity for ourselves and re-imagine what our careers, our services and our […]

When we look back at this current era of IT services, we’re going to remember this as the time when many of the leading providers launched their platforms to help orchestrate, analyze, automate and artificially intellectualize the delivery of technology to enterprises. We’ve already had IBM’s Watson™ and Wipro’s sidekick Holmes™, in addition to the several specialist […]

After all these years, CSC is finally separating out its public sector and commercial businesses. So what does the HfS analyst team think of it all? This week’s announcement that CSC would be dividing into two new entities, one for US Public Sector contracts and the other for Global Commercial contracts is a welcome and […]

Just a few short years after ADP introduced the basic fundamentals of Business-Process-as-a-Service to the corporate back office with its managed payroll offerings, Workday has rapidly introduced HR-as-a-Service to the corporate, world with its comprehensive HR platform suite, creating a whole new ecosystem of service providers eager to slake the Workday thirst of so many HR […]

We would have major concerns about IBM’s positioning for Progressive BPO services, were IBM to seek to sell off the lower-margin elements of its F&A, Procurement or HR businesses, like it has with its customer services BPO business.

When vendors, particularly hardware and software vendors, were running around and talking about ‘Cloud this and Cloud that’, and ‘Big Data this and Big Data that’, we felt they were missing the point, because they weren’t driving conversion. Whereas the SMAC Stack, when it is integrated, it does start to drive business solutions. – Malcolm Frank, Cognizant, […]