I noticed that your question has gone unanswered for a few weeks which can occur for a few reasons. Generally, questions that are thorough, clear, and contain screenshots/packaged workbooks are the most likely to receive responses. Keep in mind that sometimes even great questions fall through the cracks. If you are still experiencing the same issue, I recommend re-commenting on the post with more information or contacting support@tableau.com.

Thanks,

-Diego

P.S. If you have found a solution to the issue, feel free to post it as a response to the thread. You may end up helping another user with the same issue.