We're committed to providing high-quality music education products and services to all our users.

We value our standing as the UK's largest music education body, one of the largest music publishers and the world’s leading provider of music exams. We hope you're pleased with the products you've bought or the services you've received from us. However, if there's something you’re not happy with, please let us know. We take all complaints seriously and will do everything we can to put matters right.

There are some things that aren't covered by this policy. It doesn't apply to employees or consultants, or in any situation where we have a pre-existing complaints process in place. If you make a complaint under this policy and we think it'd be better dealt with using a different process, then we reserve the right to do so.

Please let us know as soon as possible so that we can try to resolve your complaint quickly. Contact us by phone, email or through post. If we can't resolve your complaint over the phone, we may ask you to write to us giving more details.

This policy isn't contractual and doesn't confer any legal rights. We'll generally follow the policy but can depart from it if we think that it's appropriate to do so.

We can amend or discontinue the policy at any time and for any reason without prior notice. Nothing in this policy excludes any rights that you have through other channels, such as the Charity Commission.

We aim to carry out an annual review of complaints received to identify any aspects of our products or services that need to improve.

﻿

Supporting the teaching and learning of music in partnership with four Royal Schools of Music:

Royal Academy of Music | Royal College of Music | Royal Northern College of Music | Royal Conservatoire of Scotland