If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Outdoor Throw Pillow - 16" is rated
3.9 out of
5 by
8.

Rated 5 out of
5 by
Stylin4u from
Excellent qualityThe pillow I ordered looks great and it's definitely nicer than the less expensive ones you can get at big box stores. It's worth the money if you can get it on sale! I've been happy with all of my Ballard purchases!

Date published: 2017-05-30

Rated 5 out of
5 by
Page from
Worked perfectly for the results I was looking for.I needed 2 flag blue pillows for two twin beds in a guest
room, and I wanted those to be custom monogrammed.
Teenage boys stay in this room, so I also needed a tough
fabric. I was able to achieve all of this with the Ballard
Sunbrella outdoor pillows. The covers even zip off ,if necessary, for cleaning. The representative was very helpful in getting this all together for me. And the order was here in no time!

Date published: 2013-06-03

Rated 5 out of
5 by
AkerWoman from
Outdoor PillowOrdered this outdoor pillow to use, inside, in a marine environment. Had no problems with delivery or embroidery. Color matched the sample. Love it! Glad I took the chance when ordering.

Date published: 2014-10-13

Rated 5 out of
5 by
ostyle from
Love the pillowGreat quality, monogram was just as I ordered. Looks great on the wicker sofa on my porch. Note the pillow cover arrived in a seperate box from the pillow insert but only about a day apart.