Our Responsibilities â€‹

â€‹â€‹Section 5.2.1 (Liability Between Company and Retail Customers) states CenterPoint Energy will make reasonable provisions to supply steady and continuous delivery service but does not guarantee against fluctuations or interruptions.

Section 5.5.3 (Equipment Sensitive to Voltage and Waveforms) states customers with equipment that may be adversely impacted by voltage fluctuations are responsible for installing the necessary protective equipment to limit the effect of those events.

Substantive Rule 25.52 (Reliability and Continuity of Service) is similar to Section 5.2.1 of the PUCT-approved CenterPoint Energy Tariff. It states â€‹CenterPoint Energy will make reasonable efforts to maintain electric delivery service. In the event of an interruption, CenterPoint Energy shall reestablish service as quickly as possible.