A. A Security Device enables you to generate a One-Time Password (OTP) for logon and online transactions. In addition, this Security Device comes with an enhanced security feature called Transaction Signing password for certain transactions such as adding payee.

Once you complete the registration of Digital Banking service, we will immediately send your Security Device to your address by registered mail.

A. An OTP is a 6-digit randomly generated PIN from your Security Device that is valid for a single time use only. It provides a second level of authentication when viewing account details or performing certain transactions.

A. Transaction Signing provides you with an additional level of security for your online transactions. You will need to key in transaction specific information (sign-in number) into the new Security Device to generate a 6-digit One-Time Password (OTP). This OTP will then allow the transaction to proceed.