Consumer feedback about Truman Medical Center Lakewood

The FEMALES that answer the calls for family medicine are BEYOND rude. They interrupt you, they wont listen to your health issues or needs and leave you on hold for 20 mins or longer. When asked to speak with my doctor she told me no but to leave a message even though I have been leaving messages FOR WEEKS. Once she finally takes the time to look at my notes amd the messages I have left , she says she can let me speak to my doctor, so again im put on hold for another 15 mins and she starts to tell me that since she paged the doctor she cant do anything else for me and keeps saying that she cant guarantee that my doctor will even call back because "I cant control what he does, so I cant say if he will call you" -her exact words . Im so disappointed in how I was treated by this lady this morning. Employees are already being rude at 9 am.

Went in at 245 and watched people before me waiting till 530 now. This is definitely not an ER. They are ordering pizza and stuff instead of being an ER. Still waiting... My guess is doctors don’t get paid enough to work on Sundays. NEVER RECOMMEND THIS PLACE ITS A JOKE.

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