Overall, this was a somewhat pleasant car buying experience. Expressed
interest in the listed vehicle, and was contacted very soon after reaching
out. I was able to arrange an appointment for a test drive the very next day.
In the end, I did buy the vehicle as it was a good deal. My only possible
complaint would be the length of time for the car buying process from start
to finish ... dealer did apologize for the delays profusely, citing that it was a
busy day for them.

The outreach business development manager was awesome. Within
minutes of submitting an online inquiry she sent an email and called to
confirm my submission was received and to set up an appointment. After
getting to the dealership things went south. The sales rep was very
inattentive and scrambling around the dealership trying to close multiple
deals. Two hours later we were told he would have to call us to tell us the
terms of our deal as the Finance Manager was gone for the evening.
After multiple calls and text messages, the sales rep kept giving us the
runaround. It seemed that he was too busy to deal with us.
Subsequently, we ended up going to another dealership and seamlessly
purchasing a vehicle. Overall, it seemed that JBA Infiniti is a good
dealership, but we were unfortunately stuck with a subpar sales
representative.

The staff was awesome! Everyone was
professionally dressed, courteous,
polite, and friendly. My call was
answered in a timely manner, we made
an appt, I did a test drive, and bought the
car. The salesman even made
arrangements for me to get my new
vehicle home, the same day! The
process was painless; I was done in just
a little over 2 hours. I would absolutely
recommend ANYone looking for a new
vehicle to check JBA Ellicott City. You
won't be disappointed...

Old Dealer Reviews

CarGurushttps://www.cargurus.com

Walt

Nov 29, 2014

Exceptional, forthright, honest, professional, flexible are the
adjectives that come to mind when I think of JBA Infinity. And I didn't
buy my Infinity there. The car I wanted sold the weekend I needed to
think about my possible expenditure. I would and will return there,
even though almost an hour away, when I am next in the market for
a car. Five Stars!!

Eveyone at JBA exceeded my expectations! They listened to exactly what
I was looking for and did not pressure me into anything else. They truly
made my first car buying experience memorable! Highly recommend this
dealer especially Thomas Reynols! He's AWSOME!