Disputes and Reinvestigations

When a report contains information that is inaccurate, outdated or incomplete, the applicant has the right to dispute the record, which allows our researchers to confirm the information was accurate as reported or correct the record on the report. This is the dispute process.

Maintaining a consistent dispute procedure is important to an employer, volunteer service or landlord’s compliance.

Ignoring the right of an applicant to dispute information contained on their report can result in penalties, fines and expensive defense litigation. As a prospective or current employer, volunteer service or landlord, certain obligations must be followed according to the FCRA. Those obligations related to the dispute process generally include: