REVOLUTIONARY Workforce Performance OPTIMIZATION

Built By Call CentersFor Call Centers

Bridge the giant gap between your data analytics and your business intelligence.

Customize views of your data using organizational hierarchy and align all levels with business objectives.

Maximize your business potential with more efficient workflows and happier, more productive employees.

Gain more insight into the heart of your operations.

Bridgevine has seen a direct impact on cost per acquisition (CPA)—lowering it by roughly $3 per unit in just six months. Agent morale has seen a significant boost through Clearview’s automated Wallboards and Dashboards which create and nurture a more competitive sales environment.

Agent adoption jumped 341% in just thirty days. As a result, AHT was cut by over 40% while ACW decreased by 68%. Clearview has given team leads a centralized system to view and manipulate data, cutting countless hours of dedicated “Excel work.”

Upper management at Direct Interactions has benefitted from being able to create and customize metrics, feedback forms, calculations, and dashboards—giving the organization more control over client data, as well as the ability to generate subscriptions and reports for more reliable data sets.

Focus has witnessed lower rates of attrition since implementing Clearview. The average attrition rate of a Focus call center was 28.5% per three months. After Clearview, attrition has been reduced by 7% across the board. In just one year, the cost of new trainings was reduced by 35%