You currently have javascript disabled. Several functions may not work. Please re-enable javascript to access full functionality.

Register a free account to unlock additional features at BleepingComputer.com

Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

I believe, somehow, I have managed to download a malware. I can still access my BIOS but when I start up my computer the windows logo appears and it begins loading up, but when it goes away it just remains at a black screen that I can move my cursor around. Happened after installing a possible phony uTorrent, it required a computer restart. When I restarted it went to the black screen, I waited a minute or two and it eventually brought up an internet explorer screen that looked to me like one of those fake pages that said I had malware.. it was obvious to me I did have malware because I couldnt see/do anything else other than look at that screen, I shut down my computer with the button after that. Screen never came back up, it only remains black w/ cursor. I have a custom built computer, I can provide specs if needed.Help ASAP would be greatly appreciated, thanks.

EDIT:When starting up in normal mode, I found that I can access task manager from ctrl+alt+delete. After a little bit, internet explorer popped open with the page I was mentioning above that looked fake. Pic: http://i.imgur.com/mEI7wko.png

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

If you would allow me to call you by your first name I would prefer to do that.

===================================================

Ground Rules:

First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met.

Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.

Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.

Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and tell me.

When you post your reply, use the button instead.

In the upper right hand corner of the topic you will see the button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.

If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.

When your computer is clean I will alert you of such. I will also provide for you detailed information about how you can combat future infections.

I would like to remind you to make no further changes to your computer unless I direct you to do so.

Now let's get started

===================================================

Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.

Thank you for your patience thus far. Please run this program for me.

===================================================

Farbar's Recovery Scan Tool

--------------------

For this step you will need a USB flash drive and start on a clean computer.

From a working computer please download Farbar Recovery Scan Tool and save it to a flash drive. You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Plug the flashdrive into the infected PC and follow the 2 step process below to enter the System Recovery Options using one of the three options listed, then running Farbar's Recover Scan Tool