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The emotional aspect of customer service is most critical, according to a new survey, as one in three respondents preferred being treated well over having their issues immediately resolved. Tampa, Fla. — Jan. 24 According to a new study by AchieveGlobal, a workforce development firm, the emotional aspect of customer service is most critical, as one in three respondents preferred being treated well over having their issues immediately resolved. negative customer experience not only threatens that particular sale, but also the reputation of the brand. Source: AchieveGlobal MORE

“Poor use of technology is a significant waster of time and money in the public sector. UK Higher Education is not exempt from this problem. This course will help those planning and delivering teaching in HE to make the best use of technology in their work and avoid pitfalls and hiccups.” Openness and standards. On line assessment. Accessibility. Students in transition between sectors. MORE

Podcast 30 of the the Connect Thinking E-learning Academy free video and audio podcast series has recently been released. This is the second in a series of three podcasts exploring the role of video in organisational learning and training. In this video we explore video design for four kinds of video – conceptual, procedural, expertise and recordings. Or read the podcast 30 transcript. MORE

Perhaps the constant effort to find the ROI of higher education or even training programs is mis-placed, should we be asking ourselves if an alternative exists? As the competitive landscape of higher education shifts and the training industry changes, using a measurement like Return On Investment (ROI) as the only guide for evaluating information technology investments like an LMS or an audience response system is a mistake. ROI formulas provide a myopic and overly tactical view of IT initiatives. VOI is subjective and difficult to measure with the same precision as ROI. Out and About MORE

Some learning requirements are relatively straightforward and it becomes evident very quickly what the most effective methods will be. On the other hand, we also find ourselves designing solutions to much more complex problems, such as inducting new starters, training apprentices or preparing employees to become managers. In these situations it is hard to pick the most appropriate strategies and social contexts because these need to vary as the intervention progresses. For this reason, as with eating elephants, it pays to take it one bite at a time. Coming up. Blog blending MORE

Here are some of the observations and insights that were shared via social media during the past week or two. paulbogush : “ Needing to motivate a student is equivalent to jump starting a car. If you have to do it every day, something is wrong.” ” via @surreallyno. The Atlantic: The End of Labor: How to protect workers from the rise of robots – via @RichardFlorida. MORE

Paul Matthews, in a blog post titled, “The future of training is not training,” argues that workplace training needs to be about building capability not delivering courses. He writes: Many people in training seldom stop to think why they are doing the training. The logistics and hassles of keeping the training department running are sufficient to fill up their days and obscure the real purpose. Matthews goes on to say that the future of training is in building the capability of employees to do their jobs more effectively. Today, resources are too precious. p.32). Why Learn? MORE

A recent press release about Bersin by Deloitte’s new industry study, The Corporate LearningFactbook® 2013: Benchmarks, Trends, and Analysis of the U.S. Training Market included the following finding from the study. “ The L&D footprint continues to shrink. Although This trend is one sign of the changing role of the L&D function, which no longer is “the place” for learning. MORE

Some learning requirements are relatively straightforward and it becomes evident very quickly what the most effective methods will be. On the other hand, we also find ourselves designing solutions to much more complex problems, such as inducting new starters, training apprentices or preparing employees to become managers. In these situations it is hard to pick the most appropriate strategies and social contexts because these need to vary as the intervention progresses. For this reason, as with eating elephants, it pays to take it one bite at a time. Coming up. Blog blending MORE

I'm currently working with a client that is looking to assemble a curriculum of learning modules for thousands of NGO personnel working in developing countries across the world. These modules are just one element in a wider learning architecture that looks to develop a range of core competences through a variety of means - experiential, on-demand, non-formal and formal. Thankfully, the core educational philosophy and approach does not need to vary, just the mechanics. It would be easy to just miss out this element for self-directed learners, but this would be second best. instructional design MORE

By now you must have realized that I love reading books, especially if they are related to eLearning, Instructional Design, mLearning, or Captivate. This time I picked up books authored by Kevin Siegel, who is a fantastic trainer and a fabulous person with a great sense of humor. I’ve attended some of his face-to-face and [.]. MORE

Video podcast 31 is the third of a series of three videos exploring the role of video in organisational learning and training. In this video we explore the important role of video platforms in the learning architecture of your organisation. We take a look at the benefits and challenges of a video strategy, and predict [.]. Design E-Learning strategy E-Learning tutorial Performance support tools Podcast Video MORE

I cannot believe how duped we've been to think of learning as an event. It is artifact of the Industrial Revolution and a terrible conceit on the part of the educational institutions we developed. Learning starts BEFORE we are born and (for all we actually know) continues AFTER we are dead. We are in a very real sense Continuous Learning Organisms. Continuous Learning Education Learning MORE

I’ve been jealous of social studies teachers, like Andy Kastl and Chris Carpenter, who seem to go from 0 to 60 with their classroom discussions as they get students to dive in head-first. Today, as I read Diane Quirk’s review of Ask3 , it dawned on me how you might begin engaging iPad students in a discussion with a simple picture using Ask3. Physics. Foreign Language. Can a pumpkin. MORE

Well that is what I am betting on for the soon to be released WordPress LMS - LearnDash ! Why would I bet on it or make a claim of such largesse when I have not even seen or used it. First off we know that this LMS is built on the strongest of foundations - The brilliantly devised WordPress blogging platform. This platform is very mature with nearly 10 years of worldwide development and support. MORE

What does ‘Gizoogle’ say about you? Go on, search for yourself on Gizoogle and have a laugh! So, I’m Dizzy Hopkins and I am a “peepin technologist horny bout ePeeping … n’ tha shiznit up in between” am I? Well, I guess that’s pretty near the mark [smirk]. Try it out on your own Twitter username or blog title, what does it say about you? MORE

Dating back 25,000 years, Australia’s Aborigines are the world’s longest-lived culture, despite the harsh conditions of the Australian Continent. By By dedicating more than half of their resources to intangibles such as learning, relationships, and the technology of eco-farming, the Aborigines created a society without war, crime, poverty, or taxes. And now he could finally marry. MORE

Sharon Boller , President of Bottom-Line Performance, has authored a new white paper: “Learning Trends, Technologies and Opportunities.” ” Using both quantitative research and anecdotal evidence from our work with Fortune 500 clients, Sharon uncovers both what the learning and development field currently looks like AND where is it headed in the next 12 – 18 months. MORE

Last year, I met Crystal Kirch , who helps her kids to think , write and talk about math every day. . As she says, (1) I want my students comfortable asking and answering questions of each other , especially when they are confused. (2) I just want my students asking questions, period! That is where discussion and deeper thought come from! She breaks it down to 3 steps… Watch. Questions. MORE

Sharon Boller , President of Bottom-Line Performance, has authored a new white paper: “Learning Trends, Technologies and Opportunities.” ” Using both quantitative research and anecdotal evidence from our work with Fortune 500 clients, Sharon uncovers both what the learning and development field currently looks like AND where is it headed in the next 12 – 18 months.

I'm currently working with a client that is looking to assemble a curriculum of learning modules for thousands of NGO personnel working in developing countries across the world. These modules are just one element in a wider learning architecture that looks to develop a range of core competences through a variety of means - experiential, on-demand, non-formal and formal. Thankfully, the core educational philosophy and approach does not need to vary, just the mechanics. It would be easy to just miss out this element for self-directed learners, but this would be second best. instructional design

I cannot believe how duped we've been to think of learning as an event. It is artifact of the Industrial Revolution and a terrible conceit on the part of the educational institutions we developed. Learning starts BEFORE we are born and (for all we actually know) continues AFTER we are dead. We are in a very real sense Continuous Learning Organisms. Continuous Learning Education Learning

Download one of the most popular game templates from eLearning Brothers with a look and feel exclusively made for eLearning Learning subscribers! eLearning Brothers creates awesome templates and assets to help you look like an eLearning Rockstar!

“Poor use of technology is a significant waster of time and money in the public sector. UK Higher Education is not exempt from this problem. This course will help those planning and delivering teaching in HE to make the best use of technology in their work and avoid pitfalls and hiccups.” Openness and standards. On line assessment. Accessibility. Students in transition between sectors.

Paul Matthews, in a blog post titled, “The future of training is not training,” argues that workplace training needs to be about building capability not delivering courses. He writes: Many people in training seldom stop to think why they are doing the training. The logistics and hassles of keeping the training department running are sufficient to fill up their days and obscure the real purpose. Matthews goes on to say that the future of training is in building the capability of employees to do their jobs more effectively. Today, resources are too precious. p.32). Why Learn?

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“Poor use of technology is a significant waster of time and money in the public sector. UK Higher Education is not exempt from this problem. This course will help those planning and delivering teaching in HE to make the best use of technology in their work and avoid pitfalls and hiccups.” Openness and standards. On line assessment. Accessibility. Students in transition between sectors.

Paul Matthews, in a blog post titled, “The future of training is not training,” argues that workplace training needs to be about building capability not delivering courses. He writes: Many people in training seldom stop to think why they are doing the training. The logistics and hassles of keeping the training department running are sufficient to fill up their days and obscure the real purpose. Matthews goes on to say that the future of training is in building the capability of employees to do their jobs more effectively. Today, resources are too precious. p.32). Why Learn?

A recent press release about Bersin by Deloitte’s new industry study, The Corporate LearningFactbook® 2013: Benchmarks, Trends, and Analysis of the U.S. Training Market included the following finding from the study. “ The L&D footprint continues to shrink. Although This trend is one sign of the changing role of the L&D function, which no longer is “the place” for learning.

What does ‘Gizoogle’ say about you? Go on, search for yourself on Gizoogle and have a laugh! So, I’m Dizzy Hopkins and I am a “peepin technologist horny bout ePeeping … n’ tha shiznit up in between” am I? Well, I guess that’s pretty near the mark [smirk]. Try it out on your own Twitter username or blog title, what does it say about you?

Perhaps the constant effort to find the ROI of higher education or even training programs is mis-placed, should we be asking ourselves if an alternative exists? As the competitive landscape of higher education shifts and the training industry changes, using a measurement like Return On Investment (ROI) as the only guide for evaluating information technology investments like an LMS or an audience response system is a mistake. ROI formulas provide a myopic and overly tactical view of IT initiatives. VOI is subjective and difficult to measure with the same precision as ROI. Out and About

Podcast 30 of the the Connect Thinking E-learning Academy free video and audio podcast series has recently been released. This is the second in a series of three podcasts exploring the role of video in organisational learning and training. In this video we explore video design for four kinds of video – conceptual, procedural, expertise and recordings. Or read the podcast 30 transcript.

Video podcast 31 is the third of a series of three videos exploring the role of video in organisational learning and training. In this video we explore the important role of video platforms in the learning architecture of your organisation. We take a look at the benefits and challenges of a video strategy, and predict [.]. Design E-Learning strategy E-Learning tutorial Performance support tools Podcast Video

The emotional aspect of customer service is most critical, according to a new survey, as one in three respondents preferred being treated well over having their issues immediately resolved. Tampa, Fla. — Jan. 24 According to a new study by AchieveGlobal, a workforce development firm, the emotional aspect of customer service is most critical, as one in three respondents preferred being treated well over having their issues immediately resolved. negative customer experience not only threatens that particular sale, but also the reputation of the brand. Source: AchieveGlobal

Well that is what I am betting on for the soon to be released WordPress LMS - LearnDash ! Why would I bet on it or make a claim of such largesse when I have not even seen or used it. First off we know that this LMS is built on the strongest of foundations - The brilliantly devised WordPress blogging platform. This platform is very mature with nearly 10 years of worldwide development and support.

By now you must have realized that I love reading books, especially if they are related to eLearning, Instructional Design, mLearning, or Captivate. This time I picked up books authored by Kevin Siegel, who is a fantastic trainer and a fabulous person with a great sense of humor. I’ve attended some of his face-to-face and [.].

Curious to learn how different factors in your training courses may affect completion rates? We crunched the numbers to help you set goals for course completion and build your content strategy. Download the study to learn what kind of content keeps learners engaged, how long courses should be, and more.

Here are some of the observations and insights that were shared via social media during the past week or two. paulbogush : “ Needing to motivate a student is equivalent to jump starting a car. If you have to do it every day, something is wrong.” ” via @surreallyno. The Atlantic: The End of Labor: How to protect workers from the rise of robots – via @RichardFlorida.

Some learning requirements are relatively straightforward and it becomes evident very quickly what the most effective methods will be. On the other hand, we also find ourselves designing solutions to much more complex problems, such as inducting new starters, training apprentices or preparing employees to become managers. In these situations it is hard to pick the most appropriate strategies and social contexts because these need to vary as the intervention progresses. For this reason, as with eating elephants, it pays to take it one bite at a time. Coming up. Blog blending

I’ve been jealous of social studies teachers, like Andy Kastl and Chris Carpenter, who seem to go from 0 to 60 with their classroom discussions as they get students to dive in head-first. Today, as I read Diane Quirk’s review of Ask3 , it dawned on me how you might begin engaging iPad students in a discussion with a simple picture using Ask3. Physics. Foreign Language. Can a pumpkin.

Dating back 25,000 years, Australia’s Aborigines are the world’s longest-lived culture, despite the harsh conditions of the Australian Continent. By By dedicating more than half of their resources to intangibles such as learning, relationships, and the technology of eco-farming, the Aborigines created a society without war, crime, poverty, or taxes. And now he could finally marry.

Training and learning organizations today play an active role in contributing to the bottom line of any organization by aligning their objectives to the immediate business objectives. This provides a solid ground for cost justification and encourages businesses to place training groups right where they should be, at the heart of a growing, thriving, learning culture.

Last year, I met Crystal Kirch , who helps her kids to think , write and talk about math every day. . As she says, (1) I want my students comfortable asking and answering questions of each other , especially when they are confused. (2) I just want my students asking questions, period! That is where discussion and deeper thought come from! She breaks it down to 3 steps… Watch. Questions.

Some learning requirements are relatively straightforward and it becomes evident very quickly what the most effective methods will be. On the other hand, we also find ourselves designing solutions to much more complex problems, such as inducting new starters, training apprentices or preparing employees to become managers. In these situations it is hard to pick the most appropriate strategies and social contexts because these need to vary as the intervention progresses. For this reason, as with eating elephants, it pays to take it one bite at a time. Coming up. Blog blending