I purchased DVD Gold a few months ago and just a week ago purchased the upgrade to DVD Platinium... I have sent a few emails from their website support with no response... I never received a new registration code... do you guys know is there a step I have missed?? I tried using my DVD Glod registration to no avail.. does anyone know if support for DVDfab been discontinued?? any help would be appreciated... Thanks

I purchased DVD Gold a few months ago and just a week ago purchased the upgrade to DVD Platinium... I have sent a few emails from their website support with no response... I never received a new registration code... do you guys know is there a step I have missed?? I tried using my DVD Glod registration to no avail.. does anyone know if support for DVDfab been discontinued?? any help would be appreciated... Thanks

That is exact link I used.. I am not receiving any response... and yes I did get an email from Element 5, but it contained the purchase receipt.. and no other information... has support been discontinued??

That is exact link I used.. I am not receiving any response... and yes I did get an email from Element 5, but it contained the purchase receipt.. and no other information... has support been discontinued??

Find a post by Fengtao and click on his name on the upper left corner and send him a PM, and be nice with the words you use.and include your order number and your email address

Element 5 sends the key 2 of 3 ways listed below when a purchase is made. Make sure your email can receive attachments. This applies to all products that Element 5 processes payment. The original key is sent by Element 5.

If it is a short key it may be embed in the body of the email.

A clickable link that works for 7 days.

An attachment at the bottom of element 5's email "Key.DVDFabPlatinum1K View Download"

That is exact link I used.. I am not receiving any response... and yes I did get an email from Element 5, but it contained the purchase receipt.. and no other information... has support been discontinued??

Make sure you include the e-mail from Element 5 in your contact.:iagree: