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I would advise the home owner to get a hold of the manager. The first tech out there was lazy. I guess that's the difference between their district and mine. Stuff like that wouldn't float with me. Is this in Florida? What city?

Well unfortunately the contractor is off the hook according to Sears' policy. The contractor only has to worry about his install for the 1st year. Let me see if i can get a phone number for the homeowner to call.

My Experience with Sears Customer disService has not been too good. I waited 4 days for a tech to make a warranty repair on my dishwasher. They kept telling me he would be there on Tuesday between 8&5....... this was Thursday night a 9 AM. Back to the TXV Issue, ICP will make the parts up. Sears should be sued and the State HVAC Board Notified of the sub-par work.