When arriving at Al Packer I was greeted with the utmost respect without feeling any pressure. When Craig Parks first approached me, he treated me as if he was there to help me rather than sell me. After speaking with him I felt comfortable with forward actions in my purchase. After I finally found the truck that I wanted, he worked with me to find the best option so that I could leave with my brand new Ford F-150. Overall my experience with Craig was the best car buying experience that I have ever encountered. I will definitely recommend him and Al Packers to others because of the comfort that I experienced.

With any new financial investment one is always apprehensive but not with Ryan Harbaugh I wasn't worried anymore. He asked and answered all the right questions. I will definitely recommend Hagerstown Ford and Ryan. Thanks again 😊

I had a wonderful experience at sheehy, the employees we’re very knowledgeable of different car packages and also had great customer service skills, I will definitely be buying my vehicles from here for now on. From the dealer Jason all the way too the financial department, had excellent experience. I appreciate them being so kind on a Sunday and I know no one wants to be there on a Sunday, but everyone was smiling and made me feel good about buying a car from sheehy.

Scheduled my 2014 F-150 4X4 to have front leveler struts installed. The service advisor I dealt with addressed my need to get back to work and made sure the install was done promptly. Very pleased with his efforts and from what I have seen the mechanic done a nice clean job.

Absolutely great experience working with Joe and Mark. Was able to test drive several F150 pick-ups before deciding on the one that best fit my needs. The process of looking at inventory, test driving, and working through the deal was handled very friendly, professionally, and without pressure. Elkton Ford has my trust and will get my business in the future as well.

I brought a car from hertich on a Thursday took it home decided that I didn't like it because it was to small.Took it back Friday morning Louis Risher is the best salesperson ever he didn't get mad at all got me a car I was ? with made my day.Oh and the papers got signed on Thursday for a car I took back because I wasn't ? and he smiled and said OK let me talk to the boss.go Louis👍

I would like to inform you of our recent purchase of a Ford vehicle. Our salesman Christopher Graham Hinder was very knowledgeable and informative with all aspects of the 2016 Explorer XLT . We are very pleased with the SUV and the new color, Guard Metallic. It was a real pleasure working with the dealership, Hinder Ford; however this is not the first time we have dealt with them, but would highly recommend Christopher and the dealership to anyone interested in purchasing a Ford vehicle.

The service was outstanding! From the first phone call to picking my vehicle up. My truck was fixed and back to me quickly. I was given a rental car while mine was being serviced so I didn't need to miss work. The invoice was less than I expected. The service department was courteous and accommodating. What else can you ask for? Service the way it should be.
Thank You!!
Mike

I recently purchased a new F-150 with the greatest of ease. I contacted Ben and described just what I was looking for along with the options I was interested in. Within a few hours he had a new F-150 for me to consider and he supplied a picture of the sticker. He offered a great price and I didn't hesitate to follow through with the purchase. He even took care of a few "extras" that I decided that I wanted done before picking it up. One big surprise, if you haven't driven an "ECO BOOST" you need to try one before going with the V8, I'm not sure how they did it but this truck has plenty of power. Great experience.........

If you are in the market for a new Ford in the Belair MD area you have to go see Gordy at Plaza Ford. He was so down to earth and real. We felt he handled our transaction quickly, honestly, and was fully transparent during the entire process. We normally “no likee” negotiating the deal at the car dealership, but with Gordy is was a pleasure. Highly recommend this guy and we will deal with Gordy when we need a new Ford in the future!!!!

The professionalism, customer support and customer focus is the best I have ever experienced. After visiting several local Ford dealers in search of a Raptor in the configuration I wanted, with no luck, Koons Baltimore Ford was recommended to me by a friend. Thank you to Tom Snyder, Tim Robertson and Will Malloy! I ordered a Raptor from Sales Manager Tom Snyder in early November. He took the order over the phone, with no deposit required and no $2000-$10000 MSRP mark-up. Sales Rep Tim Robertson made configuration changes I requested leading up to the truck being built. Tom and Tim provided the updated order details throughout the process. When I picked up my Raptor, Tim met me at the dealership door and led me through the purchase process, which was pain free and only took an hour and a half due to the efforts of Finance Manger Will Malloy. Will is a true professional and provided the smoothest truck purchase transaction I have ever heard of! Koons Baltimore Ford is in a league of its own and is the ONLY dealership I will ever recommend.

Excellent service from all personnel that I encountered while at the Dealership. I would recommend the Norris Ford family to my friends and family. I would ask them to ask for Ryan Cox to be their sales manager

I had a great experience getting my car serviced at this dealership. The General Manager was fantastic at making sure the experience made me happy and that the issues with the car were taken care of. The service was very friendly and they knew what they were doing. Thank you for a great experience. If you need to get a new car or get your Ford/Lincoln serviced this is the dealership I would go to. They are remarkable.

Ford Dealership at Waldorf has great customer service. Sales staff courteous and helpful. They may not have the lowest price and they make no such claim. However, no hidden fees, unforeseen charges exist. No hassle pricing something I like. They offer various options too. Meaning, vehicles comes with different packages. If certain futures such as sun roof is not for you, no need think how to pay extra for that vehicle. Waldorf Ford have exact same vehicle without sun roof, less price. This goes on. My experience was with ecoboost engine, cost about $1000 more then regular 3.6 L V6 engine. They had exact same car without ecoboost. I purchased it. I cannot tell you enough to deal with a dealership that you do not have to worry about over paying for something or missing out on something.

Bought my 6th vehicle from them today. Bobby was great as usual. No pressure very helpful. I have been through the ups and downs of owning a vehicle .This dealership stands with you if you have any problems.

I purchased my car with Century Ford of Mt Airy and had all of the service performed at Century Ford. Two issues recently came up and had my car in with Century Ford service department for 3 weeks and claimed they fixed my car. Three weeks later, my car started up with the same two issues that Century Ford claimed they fixed. I returned my car for the second time and they stated "they couldn't find anything wrong with my car". I was told two different stories from the Service representative and then the Service Manager within two days. They have lost a loyal customer due to them not willing to try and work with me and fix my car but just say that they couldn't find anything wrong with the car. I hope they will treat other customers with better service and courtesy then what I was given.

In buying a Mustang on-line from Ohio, trust and confidence were critical in my decision to purchase a car sight unseen. Crouse Ford delivered on both factors in working with Brady Crouse both via email and phone. He was responsive to my inquiries and worked with me on his personal cell phone when not at the dealership. All his commitments and condition of the car were met. I am very happy with the Mustang since delivery in Ohio. Even though we have not met in person, I got the feel of a "family" dealership. Customer service was as good as it could have been from a long distance purchase. This was my first on-line car purchase. I was concerned and nervous. Crouse Ford with a Certified Pre-Owned Mustang and a representative like Brady Crouse made this a great experience that I would recommend to anyone.

The Preston Ford experience started out really well, our salesman, Selbe was great, to the point, had good answers, didn't waste your time, loved it.
When you look back on what upsets us with Preston Ford and their horrible post sale customer service, it is totally at odds with their behavior while they are making the sale. We looked at the truck and then went to check out a few other dealers. In the period of the hour that we were gone we got more than 10 calls, some from Selbe and some from Chris Marks, the GM. Funny, how they had the time to make all those calls in the lead up to the sale but for a question and concern that I had after we drove it off the lot, no one seems to have time to make a return phone call . I 'reached out, then reached out again...then reached..you get the point, no one is calling me back. Funny how they ask for all your info to stay in contact as the sale is going down but must lose it very quickly after you drive off the lot!
My advice would be to say Buyer beware- the culture of bad customer service begins with their VP, David Wilson, whom I called several times asking for a return phone call. He is the one that actually sent us the email inviting us to call him PERSONALLY should we have any questions... Hmmm. I would tend to think he may have never got the message except that I know he did, I talked with his assistant. Oh well...We came home with a beautiful truck, but along with that it would have been so sweet to not only say we had a great buying experience, but also that Preston had wonderful customer service after the sale, which they do not and that is important for the longevity of a dealership. You can get away with crappy post sale customer service for awhile but most of us are smart enough to get burned once and move on. We know there are too many good dealers that offer tremendous post sale customer service. Preston Ford was just not one of them in our case so buyer - Beware!

Our son went to this dealership, to purchase a vehicle. After a few issues arose, I called (I live out of state) to speak to the GM, to help with the issues. The GM was rude, did not care about how he was speaking to a customer and then hung up the phone on me. Because of the principal of how the GM treated a customer, my son went to another dealership and bought a car with NO issues. Do not recommend this dealership, because of the actions of the GM.

Brought my family in to purchase a used Fusion. Everyone from sales to finance was a pleasure to deal with. Ira was so nice to my kids and my wife commented on much better this buying experience was then hers at the Acura dealer where she bought her car. Not a fancy showroom or flashy promos, just a soild place to buy a car. We will be back...

I would recommend Chis Doe as a great salesman. I was unsure which F150 to buy but he showed me that this is a chance to get the one I really want and should go for it. The manager Phil and he both worked with me and helped me the best deal. They where great.

I had been wanting to get a crossover/SUV to replace my current car. I travel long distances frequently (500miles +), and I needed more space, and more comfort. I drove an Edge on business a few years ago, and loved the drive. I went to Lindsay Ford to purchase a pre-owned Edge. Tom LaGrave helped me find the perfect car for my needs, listening to why I wanted a crossover, how much I liked driving, and the level of comfort/space I needed (we have large dogs). He had owned an Edge himself, so he knew exactly what I needed. Nav system, AWD, and V6 were all a must, so Tom pointed out the best option on the lot. After a test drive, I was hooked! The whole process took way less time than I expected - from consult, to test drive, to key in hand - and I was off with my purchase! Since then, Tom has checked in with me to make sure I am still happy with the car, and to offer any help in the future. This is the best experience I've ever had purchasing a car, and would definitely recommend this dealership - and Tom! - to everyone.

So fortunate to have Denton Ford only an hour from our home. For a solid month, I researched pickup trucks, Ford pickup trucks, and at least 6 different states trying to get the right truck for me and in our budget. I was just about cross eyed when I was finished. I kept going back to Denton Ford because their price was the closest I could find to our budget. I gave them a call and told them they had to pick up trucks that I would like to test drive, in no time at all they had them both on their lot for me to come look at! My wife and I showed up and couldn't believe just how pretty both of them were. I was feeling very very under the weather and honestly did not even want to be there. Betsy came in on her day off without complaint so my wife and I could test drive both of these trucks, she was happy as a lark! After my wife and I drove Each truck, I got in our car and felt like I was dying! My wife Linda, went inside and talk to Betsy and some of the other employees about the trucks for me. We still needed the price to come down pretty significantly to put one of those trucks in our driveway, and to be honest I didn't think it was going to happen. What's that saying.... Nothing ventured, nothing gained... So, they did a credit check on us and our credit wasn't absolutely perfect by any means, but then again it wasn't bad. They stretched our payments out over 84 months and got our payments really close to what we needed. But really close isn't the same as what we needed. At that point I still wasn't sure what was going to happen. My wife and John went back and forth on ways to make it work and lo and behold between John and whoever he was speaking with on the other end of the phone they put it in the pocket, that beautiful truck is now sitting in our driveway. I will forever be indebted to Denton forward for helping us get pretty much my dream truck, at the monthly payment we can swing. So hats off to you Denton Ford, anyone I come across that is looking for a vehicle I will be sending them towards you!!! My son already knows about you guys and he is going to be buying a new truck within the year he thinks. Sorry but then again not sorry for this long review but that is how it went down. My wife and I now are the proud owners of a Ford F-250 XLT crew cab pickup truck, the color of it is a white gold metallic with a tan/camel interior. Happy Happy Happy
Jay & Linda Callahan

I purchased a White 2014 Hyundai Sonata Limited Edition and I am Truly in Awe of my xxxxxxxxxxx! She is a Beauty! My sales Guy Randy was amazing he got me the Best deal for my Trade and I am Very pleased with this Outcome!