What is my username and password (I forgot)?

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Within your hosting account, there are various tools that you can use to manage your hosting account and build a website. Not all of these tools are tied together, and in this article we hope to clear up any confusion on logins between the multiple systems.

AMP - Account Management Panel

When you log into AMP, you actually login using your email address as a username. If you have forgotten your password, please use the I don't know my password link on the AMP log in page. Please note, when using the Forgot Password feature for AMP, enter just your domain name (do not include http:// or www).

Email

Email passwords can be reset in cPanel and from the webmail interface. However, you would need to know the cPanel password in order to gain access to the interface that can change the email password. The webmail interface requires that you know the existing email password, so this option may not the best if you've lost your email account password. To see the steps necessary to reset your password using either of these methods, please read changing your email password.

FTP

FTP stands for file transfer protocol, and is used for uploading and download files from your hosting account. Your cPanel username and password is actually an ftp account as well, so you can use your cPanel username and password to login to your account via ftp. You also have the option to create ftp accounts for other users. For more help with this, please see How to create additional ftp accounts.

Premium Website Builder

There is a username and password stored and used when you publish your site

The initial login for your Premium Site Builder (item #1 above) is actually your original cPanel username and your AMP password. If you are unable to log into the builder, you can find more information on resetting your password here: How Do I change my Premium Website Builder Login Password?

The second username and password involved with the Premium Site Builder is the actual publishing credentials. This is set to your cPanel username and password. Because the systems are not tied together, if you reset your cPanel password, your Builder's publishing settings will not be updated and you will not be able to publish any longer. For more help with updating your Builder's publishing username and password, please see: Updating your password setting in Premium Website Builder

Wordpress

I forgot my username

If you do not know your username, you can always go into the database to locate it as it is stored there. The following steps will walk you through doing so.

The table that your Wordpress users are stored in the the users table. Of course, the name of this table will be prefaced with whatever prefix that you defined when you installed Wordpress. Click on that table on the left side of the screen to open it up.

Once the table is open, you should see a few different columns there. Your Wordpress user is defined in the user_login column.

I forgot my password

Wordpress offers several options in resetting your password. You may reset your password via FTP, phpMyAdmin, or the "Forgot Password" button on the login screen. The following article will walk you through the process of resetting your passwords:

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