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Accessibility Policy

Accessibility at the Festival

The TD Toronto Jazz Festival (TDJ) & partners are committed to offering a Festival that is accessible to everyone. Care and consideration has been taken in planning our festival to ensure wherever possible that:

- Our programs and services are provided in a manner that respects the dignity and independence of all people

- That our programs and services to people with disabilities and others are integrated, allowing all an equal opportunity to participate in and benefit from the Festival

Purchasing Tickets:
To purchase your TD Toronto Jazz Festival tickets for The Concert Hall, Phoenix Concert Theatre, Bill Frisell at Church of The Redeemer, Jazz Bistro and the Home Smith Bar please call Ticketpro 1-888-655-9090, or click on the Buy Tickets link on the concert page.

Koerner Hall TELUS Centre call 416-408-0208
There are nine spaces available for wheelchairs. The venue is accessible for strollers and wheelchairs. Elevators provide convenient access to all areas of the building, and barrier-free washrooms are located in all public areas.

Venues
Every reasonable effort is made to ensure that venues are fully accessible to people with disabilities. As this is not always possible, TDJ will make information about venue accessibility explicit in our communication materials. You can find additional information about each venue and its accessibility on each Festival venue page.

Service Animals
The accompaniment of service animals in areas/premises that are open to the public is recognized unless otherwise prohibited by law. In the event that a service animal is excluded from the premises by law, TDJ will explain the reason to the individual and endeavour to make other provisions available. TDJ will defer to and follow any venue specific policies/procedures.

If it is not readily apparent that the animal is a service animal, staff may request proof of verification such as a letter from a physician/nurse confirming that the service animal is required because of a disability or an identification card from the Ministry of the Attorney General.

TDJ anticipates that there will be special situations and is prepared to make every effort to accommodate the circumstances on an individual basis, as they may arise, keeping safety to the visitors, service animals and the performance in mind. At times, due to capacity situations in public areas, visitors with disabilities accompanied by service animals may be advised that the crowded conditions may make it difficult to maneuvre.

The owner is responsible for the conduct of the service animal and for looking after the service animal’s needs, including the clean-up and disposal of feces. If the service animal is causing a disturbance to other visitors, the visitor and accompanying service animal may be required to leave the area.

Support Person:
A support person is an individual hired or chosen by a person with a disability to provide services or assistance with communication, mobility, personal care, medical needs or with access to goods/services. A person with a disability, who is accompanied by a support person(s) is welcome to have that person accompany them at TD Toronto Jazz Festival events. Support Persons do require a ticket for Festival performances unless otherwise stated. Some of the venues that we use may offer special pricing for an accompanying support person. Please contact the venue for more information on their policy or for further information (See "Purchasing Tickets" above).

Accessible Toronto
Toronto is proud to be an accessible destination, accommodating travelers of varying special needs. Plan your trip to accessible Toronto with helpful maps, guides and tours from Tourism Toronto and Access Guide to Canada. Travel with a Challenge lists accessible accommodations, and to savour Toronto’s global cuisine, visit Resto Toronto and Dine.TO, which highlight accessible restaurants around the city.

Accessible Transportation
Dignity Transportation is Ontario’s largest transportation provider for those with special needs. Tourists with disabilities may also use the Wheel-Trans service for a two week period each year. Tourists must be registered with the specialized transit where they live (ie. wheelchair and scooter users). Call Wheel-Trans reservations at 416-393-4222 to set up your temporary service anytime after 12:00 PM.