We did an recent change on how attachments are stored on our system. I'm not sure if this impacted counters.

Steve - Can you check to see if the counter is working now (as of the update a couple of weeks ago? If not, can you ask Heidi to take a look?

If it is still broken, then let's create a new thread on this specific issue and let this thread die.

Thanks!

Brad!

November 13th, 2013, 10:47 AM

Steve R Jones

Re: New Forum Update

Igor - are the attachments you're referring to actual file attachments? Or are they images that people can easily see without needing to click on the?

Thanks

November 13th, 2013, 10:47 AM

Arjay

Re: New Forum Update

While the tech is in there, can he fix the issue where you click on a link, it no longer takes us to the last thread in a post. Last time this was discussed it was said that a query got broken. Can we unbreak the query?

November 13th, 2013, 11:14 AM

Eri523

Re: New Forum Update

Quote:

Originally Posted by Steve R Jones

[...] are the attachments you're referring to actual file attachments? Or are they images that people can easily see without needing to click on the?

As I observed it, it's the actual file attachments that are affected by the problem. Can't really say anything about images, since I didn't post any recently, and never paid much attention to their "download" counts anyway.

November 13th, 2013, 11:46 AM

Igor Vartanov

Re: New Forum Update

Quote:

Originally Posted by Steve R Jones

Igor - are the attachments you're referring to actual file attachments? Or are they images that people can easily see without needing to click on the?

It's ZIP file attachments.

Grouching to myself: Though previously it did equally fine to files as well as images...

November 13th, 2013, 01:36 PM

Steve R Jones

Re: New Forum Update

Thank you Igor... As you can guess, my testing is confirming what you've been saying all along.

November 13th, 2013, 01:41 PM

Brad Jones

Re: New Forum Update

I've made a change. test the counters now.

Note that the change I made could impact performance. We need to watch performance now.

Brad!

November 13th, 2013, 01:45 PM

Brad Jones

Re: New Forum Update

I tested my change. Counter increased.

We might not be able to get the counts prior to now, but the counters should be increasing from this point forward.

It should have been working before, just not in real time.... Hmmm....