Leading business process outsourcer Webhelp officially unveils new site in Riga

RIGA, AUGUST 24, 2017. Leading global business process outsourcing and customer experience expert Webhelp, officially unveils a new site in the capital of Latvia, Riga to create more than 200 jobs by the end of the year. It allows Webhelp to expand and offer Russian language capability from a new base in the EU.

With more than 100 customer experience centres and 35 000 employees globally, Webhelp revenues are €950 million and is a top 3 player in this sector.

Terje Andreassen, CEO for Webhelp Nordic Cluster, said: “Webhelp has chosen Latvia – a member of EU and OECD to expand its business geographically and bring its sector expertise. Riga also has a strategic position in the Baltics providing employees with excellent language and technical skills which are very much in demand.

“We already have plans for new clients and further development of this site to provide the highest quality service for our customers.”

Arvils Ašeradens, Deputy Prime Minister, Minister for Economics of Latvia welcomed the new investment: “Webhelp has identified the huge potential of Latvia to attract investment and to become a base for business process outsourcing companies, in turn boosting the growth of the Latvian economy. It is a significant investment which will have a positive effect on rates of employment.”

We believe this is just the beginning. Riga has a highly developed communications infrastructure, in a modern city where foreign investors are beginning to base their businesses. These new businesses, digital technologies and innovative outlook are very welcome.”

Andris Ozols, Director of the Investment and Development Agency of Latvia: “The creation of the Webhelp Business Center is the best evidence that the coordinated cooperation between different project partners and our support can deliver the expected results.

In this project, we are only at the beginning of the journey, however I can already say that it is a pleasure to work with such a dynamic and ambitious company that appreciates the advantages provided by Latvia.”

Webhelp has already recruited 125 people and is looking for 100 more new colleagues to work at the Riga site where they will be handling Russian language technical support calls for Webhelp clients.

Līna Boiko, Head of Operations, Webhelp Latvia, said: Webhelp is a great employer offering global experience, new knowledge and an international environment right here in the middle of city center.

“I believe being part of an international company like Webhelp is a stepping stone to further career growth within the company both locally and internationally. We offer job categories that are expected to see growth in the future – it is of utmost importance when technological advancements may lead to big changes in the labour market.”

Webhelp is looking for people who have a positive outlook, social and who enjoy contact with customers. The company provides extensive training on leading customer service as well as technical skills, but it is important that candidates are keen to learn as learning is integral in such an innovative company.

We have placed cookies on your computer or other access device to help improve our website and to allow parts of our website to operate. We will assume that you are happy to continue using our website on this basis. To find out more about how and why we use cookies and how to manage and delete cookies that we place on your computer or other access device, please Find out more.