Awesome time!

I had an amazing time at Boston Pizza this past friday! We came in for some drinks and food, and we were greeted right away! After we sat down and took a look at our menu, our server was with us immediately and extremely helpful and friendly! I had an amazing time and I will definitely be coming back!

They charge for pickle & mayo!!!

Ok. It's one thing to charge for bacon or cheese, but when you order a $13 hamburger, how bout throwin' in the mayo & pickle. The burger wasn't all that good either. The garlic bread app. was very greasy as well. My gf had spaghetti that just wasn't great either. It might be a good place to stop for a beer or two, but take my advice & stay away from the menu.

I really like this spot, just not for it's food. I haven't found anything especially outstanding on their menu but this BP at least has great staff. Friendly, fast and familiar. It's always nice to return to a place and see the same faces. I usually order the nachos and have no complaints about them. My kids love it there because they get plenty of food and are treated like people.

Again and again....dis-appointment

My biggest mistake....going again when I should know better.
Pros - Booth was comfortable
Cons - Food either cold or just bland, service always bad, for a pizza place they need to learn how to make pizza that isn't bland, overcooked . I would have been better off with a $4 Delisio. Boston Pizza is a complete joke!

I usually get take out from here and love the...

I usually get take out from here and love the food. I keep going back because it is inexpensive, fast and the food is good. Ive had multiple entrees and pizzas and their sandwiches are the real winner. I will keep going back!

We arrived at 6 pm and were taken to a seat right...

We arrived at 6 pm and were taken to a seat right away which surprised us as it was a Friday night...The server was pleasant ...when our dinners arrived mine was cold and had to be sent back to the kitchen...the thing is that we waited approx 40 minutes to get it in the first place and after they took my dinner back it was another 25 or so minutes before they brought back the replacement....much to long a time...my friend was already done with his dinner and the plates had been removed when I finally was able to start my dinner...not acceptable at all in my eyes...I spoke to the manager and she was quit reasonable with my complaints and did not charge me for my dinner which I appreciated...whether we go back or not is still unknown as it was also so very noisey and I like a quiet dining experience.....

I love Boston Pizza but this restaurant is the...

I love Boston Pizza but this restaurant is the worst ever. The staff was obviously not hired by costumer service experience because the hostess and the server were both rude. It really is worth the extra ten minute drive to the Kitchener Boston Pizza across from the silvercity movie theatre.

Our party arrived at approximately 7:45pm which...

Our party arrived at approximately 7:45pm which is just after the dinner rush, so that would normally afford us leisurely dining.
Our host was abrupt almost tired of dealing with people for the day and we were then introduced to our server who was an upbeat person who had no interest in our small party of 4 and left us to tend to the bar area. Odd. Our new server was a girl who seemed like we were dumped on her. Too bad. We still left a decent tip, but were neglected during our visit. A simple request for cutlery turned into have a fork and knife tossed on my table from over my shoulder with no napkin.
The Boston Pizza's elsewhere have always been better, but this time I was greatly disappointed. A return visit is questionable despite really good pizzas.

I like when a restaurant claims its certified...

I like when a restaurant claims its certified black angus beef. It was so tough and horrible. How can they advertise a steak as the same as good steak houses for close to the same price and then it comes out like some of the cheapest cuts money can buy. I had let them know and they offer me a desert. What does a bad steak have to do with a garbage piece of meat! "Ohh I am sorry, that draft beer was flat"? How about a ceasar?

This review is of the Waterloo location of Boston...

This review is of the Waterloo location of Boston Pizza.
To start our waitress was wonderful...from there things went downhill. We have been to Boston Pizza one other time and it wasn't good then either only returned because I received a gift card.
The garlic bread cheese twists were ok, french onion soup was ok, thai chicken was ok until I found the extra fiber in the form of human hair on the plate. Ugh! When pointed out to our waitress she immediately took the plate away and had the kitchener manager at our table. They were very apologetic and took the offending meal off our bill (they did offer to replace the meal but I somehow lost my appetite). We paid for the meal with the gift card and left the remaining $17 on the gift card for the waitress as a tip. I'm sure she was surprised to get tipped so well for such a lousy meal but I am never planning on returning so the remainder of the card meant nothing to me.

The best part about Boston Pizza is the huge...

The best part about Boston Pizza is the huge selection of pizzas. I would recommend the California pizza as a lighter choice, but my favourite is always the perogy pizza.
Great food, but a little on the pricey side.

we stopped by to order out a pizza. We ordered...

we stopped by to order out a pizza. We ordered drinks for the wait and our waitress ignored us for about 10 mins after dropping off the drinks, before we flagged her down and ordered the pizza. From that point it was about another 20mins for the pizza to come. During this time the waitress ignored us and did not bill us for the pizza and drinks until 5 mins after our pizza had arrived to go. Pizza was good, but the bellini was the worst bellini I have ever had--tasted more like raspberry sour puss on ice.

I always go to this BP, and I have never had a...

I always go to this BP, and I have never had a problem. This last time sucked. For $10, by bf got a piece of steak on a piece of garlic bread and a really small side salad. I got a pasta dish I got last time because I liked it. This time it was really gross. Not even made the way it was last time. Our waitress left to go home, and we were sitting there waiting forever before someone came and gave us our bill, then we had to wait to pay it. Very disapointing.

Chicken wings were not good. Tasteless! They...

Chicken wings were not good. Tasteless! They seemed to be boiled??Fettucini was awful, tasted like green peppers, only plus side,is they took it off our bill (with out asking). We lost our waitress for a good 20 minutes couldn't find her at all. Good thing they took the food off our bill or she wouldn't have gotten any tip. Overall not a good experience. Will not go back at all, to any of their franchises.

Great place, great atmosphere. We had to wait...

Great place, great atmosphere. We had to wait 30 minutes for a table but it was handled very well. The hostess advised us to go into the bar to have a beverage while we wait. Our table was ready in 20 minutes BONUS!! The service was the best in the city, we love coming here, they treat us like we're old family friends. The food came out on time and was cooked to perfection. I also come in many times a month with my hockey team and Candice in the bar is always ready with a table and our pitcher being poured. My only problem, not with the restaurant, is the kids running around in the bar at 7:00 PM. I know it is a family restaurant on one side but it is a sports BAR on the other, c'mon people, control your kids, stop expecting other people to do it for you.

Loved this place. The bartender knew the answer...

Loved this place. The bartender knew the answer to every question we asked. The girls at the front door made us feel very welcome, the food was perfect. The price is a little higher than most pizza places but when you get fresh quality food, no complaints here. One request, keep the kids out of the bar. Going in with a group of guys to watch the game is tough when you have 10 parentless kids running around.
Overall this place is great and I will return often.

Despite a packed restaurant we were greeted...

Despite a packed restaurant we were greeted promptly at the door by a very friendly hostess, After waiting briefly in the sports bar we were seated in the main restaurant area. Our server there, Meaghan, was Phenomenal!!! Since we had never been before she was full of lots of great suggestions and was very effiecient- despite having other tables including a large group. She was personable, knowledgable and fast- what more could you ask for! The food was also fast, fresh and delicious. My friend and I were both impressed at the quality and level of service and food found at this casual restaurant. We will return!