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How to ensure you receive our emails

To ensure that you can receive our emails, it is important to add our address (lgo.org.uk) to your safe senders list.

If you use Google mail (Gmail) or Microsoft Mail (Hotmail, Live, Outlook.com) there are some additional steps that you can take to ensure that you will receive our emails. We have compiled a brief guide to help you; however please note that we are unable to provide further support for these instructions.

(These instructions require you to login to your email using a web browser – they may not work on mobile phones and tablet devices).

Google Mail users:

Sign onto your Gmail account.

Click the cog in the top right-hand corner and select Settings

Click on Filters and then Create a new filter

In the From field, enter lgo.org.uk

Click Create filter with this search

In the box headed When a message arrives that matches this search select Never send it to spam

Click the Create filter button

You will now receive all LGO emails into your inbox

If you need to check your spam folders for LGO emails, please type this into the search bar at the top of the screen: in:spam lgo.org.uk

Microsoft Hotmail/Live/Outlook.com users:

Sign onto your Hotmail/Live/Outlook.com account.

Click the cog in the top right-hand corner and select Options

Click on Mail in the left windows and then Junk Mail then Safe Senders