Jan 17th to Jan 28th 2015. Flight S4321 from Toronto to Lisbon to Ponta Delgada to Toronto. My 4th time flying
with Sata and this time was even more pleasant than previous. I have experimented some delays with them but then
what airline hasn't! I find the stewards excellent and accommodating to their passengers. They feed you like
there's no tomorrow!

Our flight from Ponta Delgada to Boston on October 7th was 5.5 hours late, after being told it would be 3 hours
late. No information other than that was given. No one appeared at the check-in desk until right before departure
time. There was no order in boarding. There was no message from the captain at take off (or at any other time
during the flight), apologizing for the delay. The crew was surly and rude. The plane was old, the movie "wobbled"
at times and the headphones did not work. This airline is not doing the Azores tourism business any good. People
will not travel to the Azores if they have to put up with this unprofessional behavior. As the flight was so late
everyone on it missed their connections. Great work, SATA!

My husband and I recently traveled to Portugal (Azores and Lisbon) on SATA airlines. I had read reviews prior to
traveling and was a little concerned. They weren't good. But we had the opposite experience. Each flight we
took with SATA was just wonderful. Found the check in process easy, the planes fine and the staff both on the
ground and in the air could not have been any nicer. I will definitely recommend SATA and will use them again.

SATA Air Azores Customer review : 14 October 2014 by J Hagger (USA)

Rating : 8/10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Boston to Lisbon and back on SATA. Flight going over was an hour late, but coming back, we left right on
time and even got into Boston early. Overall, was not a bad experience. Food was pretty good and service was
excellent. Free blankets, pillows, and wine on board which is not true for other airlines. Maybe we were just
lucky but I was pleasantly surprised after reading all the negative comments here. Only negatives were that the
cabin was very cold coming back but to me that's better than too hot. Also, going up and down the stairs with
luggage is tough for some people.

SATA Air Azores Customer review : 6 October 2014 by Y Hon (Canada)

Rating : 10/10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Perhaps we lucked out? We were a little hesitant to fly SATA originally after reading all the reviews, but our
flight from Toronto to Ponta Delgada was one of the best flying experiences we've had a long time. It was a red
eye flight leaving Toronto at 9.55pm in the evening. I must admit, at first we were a little worried when we were
still waiting at the gates at 9.30pm with no sign of any ground crew. However, no less than 5 minutes later, the
ground staff showed up and began boarding passengers very quickly and efficiently. By around 10pm, we were all
boarded and the flight left the gate. It was actually pretty amazing they managed to board everyone in 15 minutes
and still left on-time, unlike many of our Air Canada experiences. The flight arrived to Ponta Delgada as
scheduled, and during the flight we had two drink services, a meal, a snack, and hot towel service. The flight is
less than 6 hours, so they actually packed in a lot of value for the duration of the flight (and especially
considering how little of anything airlines offer these days). Sure, they didn't have an in-seat movie selection
but it was a red eye flight so we slept for the most part. The flight attendants were well-groomed and very
professional. They were bilingual and were very friendly. We were very happy with our experience and would
definitely fly SATA again.

August 8 flight from BOS to LIS. Flight left BOS 90 minutes late and no updates were provided while waiting. We
fly business class on SATA, however Business class service has go down in quality. In flight meals not as good as
they were years ago. Fight was okay, however planes could use some updating. LIS to BOS flight was fine, less than
a half-hour delay. Overall, okay.

SATA Air Azores Customer review : 21 August 2014 by Linda Sayers (UK)

Rating : 6/10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Gatwick - Ponta Delgada in June 2014. There was a delay in departing but nothing excessive. However, the
in-flight service was poor, painfully slow in fact and to add to this irritation the fact that the food was
disgusting. My payment was accepted for an alcoholic drink, however, no change given. It is their policy to
reimburse passengers after they have finished the final clear up, but unfortunately we were not told this and I
had the embarrassment of having to request my change from E10 as I eventually concluded it must have been an
oversight. Rather expensive flights, especially internally. However, there is no option as I understand that they
have an agreed fare tariff with TAP! It seems that pets are not allowed to travel from the UK. Upon enquiry I was
told that this was UK Government legislation. Having contacted DEFRA regarding this they claim it is down to the
airline. Tried customer service for assistance, but no response. However, they have been helpful on other
occasions.

On a recent flight to Terceira from Logan, plane 4 hours late for departure. No explanation was ever given for
delay, warm soda and bags of chips were provided at the last minute for the weary, hungry passengers. On return
trip from Terceira I requested a window seat, but was disappointed to find that I was given a center seat instead.
Cabin was extremely warm, seats were crowded, overhead air vents were not working, earplug jacks were non-
functional. Flight attendants were grumpy. Upon touchdown at Logan, everyone erupted into an applause, must have
been because they actually arrived on time for a change. Why is this the only airline allowed into the Azores?
They need competition to bring down the prices and improve the service.

Recently returned from a one week vacation to Terceira, Azores. Plane was supposed to depart out of Logan at
10.15pm, as soon as I entered the airport I was greeted by a delay until 1.15am, did not take off until 2am.
No reason was ever given for the 4 hour delay (weather was perfect), however upon talking to other passengers I
found out it was due to mechanical difficulties of the scheduled plane, and a substitute plane had to be sent out.
Adding insult to injury, no attempt to give us food vouchers was made. The last hour before departure, the SATA
staff dragged out a few cases of warm soda, bags of chips and cookies. On the return flight to Logan (#4231), I
had requested a window seat, instead what I got was a center seat. The overhead air vents were broken, and the
cabin temperature was very warm. I alerted the flight attendants twice about these conditions, and their response
was that we cannot repair the vents now, as the plane was in flight. A movie was provided so I decided to plug in
my earphones and check it out; the jack connection was flimsy and kept falling out, all I would get is
intermittent static. Both the outside and interior of this plane looked very used and in need of maintenance. To
their credit, we did arrive on time.

Flew Oakland-Terceira on Aug 5 2014, flight 236. Well aware of the cramped space in economy class, I paid over 2K
for an executive seat, extra leg room and supposed extra comfort on an 11 hour flight. Instead, this is what a two
thousand dollar "Executive Class”service you get from Oakland to Terceira: 1) The flight had a departure of Aug
4th but it was delayed 27 hours, one vacation day lost! 2) My executive seat was not functioning! From Oakland to
Toronto (approx. 5.5 hours) I was unable to recline my seat! 3) In Toronto they made minimal effort to repair the
seat but to no avail. I did discover how to manually make my seat recline, however the foot rest never fully
opened up. 4) The meal from Oakland to Toronto was substandard, at best, however it was much better than the cold
sandwich served us from Toronto to Terceira (approx. 5.5 hour flight). 5) In“Executive”we are supposed to have “
priority” luggage which, supposedly means, our luggage is to be unloaded first -…mine was unloaded 1.5 hours after
landing. I was the last person to leave baggage claim in Terceira! Despite SATA touting preferred service for
their SATA Plus customers, those flying out of Oakland, have very little preferred service! If this is the best
SATA can do in their Executive class, they have no right to charge 3x more for these seats! For the same money, I
could’have bought 3 seats in economy class, had the same service and the same comfort as what I got in Executive.”
The only positive aspect to my flight over was that I arrived safely.

SATA Air Azores Customer review : 21 July 2014 by J Freed (USA)

Rating : 1/10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

S4222, 7/5-7/6 and S4201 7/16. Beware when flying low budget airlines overseas. On the plus side, SATA did safely
deliver us relatively on time to our destinations both flights. The vintage circa 1983 Airbus 310 added some
adventure. Unfortunately it also added a lot of discomfort. The plane was extremely cramped and hot, with bad
seats, no inflight entertainment systems, and perhaps the worst food in an industry known for bad food. What was
most impressive was the absolute disdain by which SATA staff treated the passengers. I'm pretty convinced they
learned to be this way through training, as there's no way so many staff in two separate cities and on one of the
two flights could all be this way. The bathroom lacked toilet paper, drink carts brimming with trash and for at
least two hours on the Lisbon-Boston flight, the attendants were nowhere to be seen. I loved Portugal, but next
time will stick to TAP to get there!

SATA Air Azores Customer review : 6 May 2014 by S Frber (USA)

Rating : 0/10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Easily the worst airline I've ever flown. Outgoing flight from Boston was cancelled (which seems to be a
recurring theme with SATA) so we lost a whole day of vacation. The plane was very old and so cramped that my knees
were touching the seat in front of me - and then that person reclined his seat so that it was about a foot from my
face. This might be fine for a 2 hour flight, but a flight that is almost 5 hours? It's inhuman. The food was
some kind of boiled slop with mystery seafood at the bottom. I've never been picky about airline food but this
was disgusting. Most people just ate the roll and left the rest. Lack of personal space made it almost
impossible to actually eat. Coming back the plane was delayed an hour, it sounded as though all the SATA planes
were delayed as well. People at the next gate started clapping in unison to get the staff to let them board the
plane. Clearly SATA's fleet of planes is old and broken down and this causes frequent delays. This is no way to
run a business.

19 Feb, PDL-TER. 19 Feb, TER-PIX. 24 Feb, PIX-PDL. Very quick response after contact via email. Very friendly and
quick responses during the complete procedure. At the airport counters and check-ins we met friendly SATA
employees as well. There is only one negative thing to talk about: The food. If I was responsible for the food on
the planes - I would change the caterer immediately.

Booked a TAP flight from Lisbon to Terceira that turned out to be code shared and operated by SATA. This is an
underestimated airline and I was pleasantly surprised by the comfort of the seating as well as the quality of the
service. I will book SATA on my next trip to the Azores.

Flew SATA from Boston to Lisbon, and then back via the Azores. All flights were on time. Food was very good.
Business class is an excellent deal - just a few hundred dollars for a bigger seat w/ foot rest, departure lounge,
nice meal, early boarding, all the extra touches. Inflight staff were great - on the ground staff very helpful. A
great trip.

SATA Air Azores customer review : 14 October 2013 by C Diaz (USA)

Trip Rating : 10/10

Recommended:

Value for Money:

Cabin Flown:

Economy

We flew from Boston to Ponta Delgada in August round-trip. The service was excellent, they served hot meals and
just before landing the flight attendant passed out warm towelettes.

SATA Air Azores customer review : 14 October 2013 by Robert Metcalfe (Canada)

Trip Rating : 7/10

Recommended:

Value for Money:

Cabin Flown:

Economy

Toronto to Sao Miguel, Aug 28 and return Sept 18. New alliance with West Jet helps immensely with baggage
handling from Edmonton. Service by ground and in-flight staff is excellent and fully bilingual. Pleasant, hard
working and highly professional. Meal okay but beverage service with wines and coffee is excellent. Seats are
short for a tall person and seats are closer together compared to West Jet. Cabins clean and no apparent repairs
needed. Older cabin features. For the money paid for the round trip flight, this was a great value.

Amsterdam to Sao Miguel, flight S4 551, May 6. Second from Sao Miguel to Amsterdam on May 13, flight number S4
550. Flew with SATA twice, first time we had a delay of 22 hours and the second time we had a delay of almost 4
hours. Never again. The planes are pretty rickety.

Toronto-Lisbon on 6/21. Lisbon-Ponta Delgada on 6/30. Ponta Delgada - Toronto on 7/2. All of the above flights
departed timely. The crew were very friendly, pleasant, and accommodating. In-flight service was excellent,
including meals and beverage selections. SATA's widebody aircraft are A310's that are a little older and show
some signs of age (though I'm sure they are maintained well), but overall, seats were comfortable and the aircraft
cabin was clean. The in-flight entertainment systems were a little intermittent however, with a couple of screens
(and several earphone jacks) not functioning properly. Luckily, my longest flight with them was only 6 hours in
length. I would recommend passengers bring their own books, magazines, earphones and a smartphone or similar
device for entertainment. Overall, I believe SATA provided very good service and good value - better than some
4-star airlines I have flown with.

Flew to Sao Miguel from Toronto return on A310. All flights left on time. Flight crew kept passengers informed
about progress including southerly route change due to Hurricane Irene. Cabin crew members were friendly,
helpful and bilingual. Meal and snack on both flights were above average. Beverages included juices, coffee, tea
and good Portuguese wine. On return trip, Audio for the movie (pull down screens) did not work for many seats
around our section. Stopped in at SATA office in Ponta Delgada to work out a better seat selection. They were
helpful and courteous. Service overall has improved over the last couple of years, disappointed with technical
problems onboard but the staff and service were good.

SATA Air Azores customer review : 1 August 2011 by V Rokhlenko (USA)

Trip Rating : 5/10

Recommended:

Value for Money:

Cabin Flown:

Economy

Flew Boston to Santa Maria via Ponta Delgada. Check-in in Boston was extremely slow and as a result after TSA
searched my bag, there was no time to put it on my plane. Received my bag in Santa Maria 2 days after my
arrival. It was impossible to find out if my bag was still in Boston or went to Lisbon. The plane was noisy and was
packed with passengers. Seat width/pitch is oriented toward an average Portuguese person so for somebody
above 6 feet and/or wide build seats are extremely cramped. Staff was friendly and the food was above average.
Entertainment system is dated. Overall the price is pretty high for what you get. But there are no other flights
direct to Azores from the US East coast.

SATA Air Azores customer review : 11 July 2011 by G Evans (UK)

Trip Rating : 9/10

Recommended:

Value for Money:

Cabin Flown:

Economy

London Gatwick-Ponta Delgada, Sao Miguel, Azores. The outward flight departed on time, Airbus A320 aircraft
looked in an excellent condition very clean and looked brand new. Flying time 3hrs 40 mins, very smooth flight
with no turbulence. The crew were very friendly and helpful. A passenger was unwell during the flight and the
stewardess was very caring bringing extra drinks, cold towels and checked how she was feeling every so often.
The flight was approximately three quarters full. The small complimentary baguette tasted nicer than it looked and
there was a chocolate bar with tea and coffee. In addition to this there was two rounds of soft drinks, water, apple
juice, orange juice etc all complimentary. Alcoholic drinks were available for a charge. The outbound flight was
direct but the return flight was via Manchester. The flight left on time just after 1pm and we arrived in Manchester
10 mins early. Flight was very smooth with the same complimentary drinks and sandwiches as the outbound flight.
Cabin crew were friendly and very professional. When we landed in Manchester Airport there was some confusion.
We knew before hand that we had to disembark the aircraft at Manchester. Some of the passengers were
unaware of this and the crew only mentioned that the Gatwick passengers had to disembark when we landed.
When the cabin doors opened all of the passengers for Manchester and Gatwick stood up and the crew announced
that the Gatwick passengers should sit down to let the Manchester passengers disembark first. If the crew told us
this before hand it would have made life much easier. The Gatwick passengers eventually disembarked (with lots
of moans and groans) and the passengers were given an in transit boarding card. Gatwick passengers had to take
all of their hand luggage to the security check point, have the bags scanned and then board the same plane back
to Gatwick. The whole process was ridiculous but apparently this is due to UK immigration, not SATAs fault. We
departed Manchester on the same aircraft 1hr later for the 35 mins flight to Gatwick. We arrived in Gatwick over
20 mins early. Overall, very impressed with SATA. Modern aircraft, excellent timekeeping with a friendly and
professional crew. I will definitely fly with them again.

SATA Air Azores customer review : 30 June 2011 by E Reagan (USA)

Trip Rating : 7/10

Recommended:

Value for Money:

Cabin Flown:

Economy

Boston-PTA, Delgada-Boston. Boarding process quite good. Flights left on time. Very attentive cabin crews. Food
decent. All in all, flights very good. My only complaint is with the US reservation office. Chaotic at best. They do not
communicate very well. Don't bother emailing, you get no response.

SATA Air Azores customer review : 8 February 2011 by K Novo (Toronto)

Trip Rating : 0/10

Recommended:

Value for Money:

Cabin Flown:

Economy

I had a flight from Toronto to Porto with a stop at Ponta Delegana. The flight was scheduled
to leave at 10pm. Before leaving the house I decided to go online and check the departure
times to make sure it wasn't delayed. It was delayed 2 hours - after I had got ready to leave,
again checked online again and it was delayed to 2pm the following day. This enraged me as I
was paying for my rented car, as I was still in Toronto. The following day it was delayed
again to 3. I called Sata and it turns out that they divided the Ponta Delegana flight with
the Porto flight. This meant that I would be going on a Lisbon airport the day after at 6am.
It's not the first time of Sata doing this either.

Toronto to Porto, then Lisbon to Ponta Delgada and Ponta Delgada to Toronto. All three
flights left and arrived within a few minutes of scheduled times and flight crews were very
courteous. Meals as good as any other airlines and wine was probably better. The aircraft
were clean and appeared to be well maintained. They had movies during the flight, but the
plane had the old style drop down TVs. The only real complaint was the flight from Lisbon to
Ponta Delgada was originally scheduled for 1250, but was changed to 1630 without anyone
notifying us - even though we had provided both cell phone numbers and email. As a result, we
had to sit around the Lisbon airport for an extra three hours. The seats are also very close
together and don't provide a lot of legroom for a long flight. Otherwise, everything else was
great and we are planning to travel with SATA again.

SATA AIR AZORES review : 8 July 2010 : by Dan Gleasac

Customer Rating : 4/5

Toronto to Ponta Delgada and back, and flight was exceptional. Service on board was good,
staff polite. Economy food was okay, but I bring my own food anyway. The interior seemed a bit
dated, legroom was good and there were tv's with movies.

SATA AIR AZORES review : 8 June 2010 : by D Gordon

Customer Rating : 2/5

Manchester to Ponta Delgado on San Miguel in the Azores. Got no food or drink for about 3
hours (around 22.00). Had to get off in Gatwick for 1.5 hours while the plane was being
cleaned and food put on. Baggage lost for 3 days for self and friend. Trying to get
compensation. They won't accept receipts unless the item is named. Now I have to search for
the Iban code and BIC/Swift code before we can receive anything. Another member of our crew
lost his baggage the next day and 30 other bags had been lost at the same time!

We recently travelled to Sao Miguel with 10 members of my family and had a good flight there
from the UK. Unfortunately we couldn't fly back to the UK as planned due to the volcanic
eruption in Iceland. SATA booked us all into a hotel and provided meals for 5 days at their
expense until we could be repatriated. A First class service! Well done.

SATA AIR AZORES review : 17 June 2009 : by James Giles

Customer Rating : 1/5

Boston to Azores was on time and a fine flight, but the way back was a disaster. Our flight
was supposed to take off at 5:45, got delayed to 7:45, delayed again until 8:30 and we finally
took off round 10:30pm. This was not due to weather or any unforeseen circumstances, it was
all SATA's doing. The flight was half full, so we think they were trying to get another
feeder flight into the flight from Lisbon to make the flight more profitable. Apparently, the
same thing happened to the flight earlier in the week. They covered dinner at the Ponta
Delgada Airport, which was nice, but they did not cover anything else. We missed our
connection in Boston, had to stay overnight (at our own cost) and pay higher fees for new
tickets the next morning. They said that is was not their policy to cover any other travel
issues for any of their customers, even if the issues were caused by SATA. Interesting that
they promised to upgrade us to Business Class if it was available, but when the time came,
they said they could not - even though seats were available. They said that there were not
enough Business Class dinners and as a result, they could not let anyone sit in those seats
(even if the passengers didn't care to have dinner or were OK with a Coach Class dinner). We
were both surprised and astonished, but could do nothing, since they are the only carrier that
goes to the Azores. We will try to avoid this airline at all costs. You should do the same,
they clearly do not understand the meaning of basic customer service.

SATA AIR AZORES review : 5 June 2009 : by R Badwal

Customer Rating : 4/5

Boston to Lisbon and back. The flights were on time. Pleasant crew and food great. Felt very
relaxed all the way. The price is the best you could find for this time of the year. I would
recommend SATA airlines.

SATA AIR AZORES review : 1 June 2009 : by Adeline Phillips

Customer Rating : 4/5

SATA have just reduced their two weekly flights from London to PDL to one per week from June
2009, and will not be offering Winter 2009/10 flights. The situation occurred due to the
excessive flight prices on average £280-£350 return and is so uncompetitive that flights are
running half empty. You can fly to Asia or Canada for the same price. The service on board
SATA I found to be very good and quite relaxed but not reflective of the price. With a bit of
foresight and good marketing this could be a very successful route. There is currently no
other competition except for a code share with TAP which offers the same expensive fare. What
a great shame for everyone especially the islands which are beautiful but trapped with only
one uncompetitive airline living in a bygone era of state control.

SATA AIR AZORES review : 27 May 2009 : by D Freitas

Customer Rating : 2/5

I used them when travelling between Madeira and Las Palmas/Gran Canaria. Plane was a BAe,
quite old and uncomfortable, although they are currently renovating their fleet. Absolutely no
food except water or juices in 1.5hrs and paying a considerable expensive price. Not value for
money at all.

SATA AIR AZORES review : 6 May 2009 : by David Stickland

Customer Rating : 5/5

Manchester to Ponta Delgada, Sao Miguel. Sadly the plane was less than one-fifth full. They
deserve better. The crew were attentive, very pleasant and very helpful with a never-ending
supply of free drinks as well as an adequate meal. I would definitely travel with SATA again.

SATA AIR AZORES review : 6 April 2009 : by C Rowland

Customer Rating : 4/5

Manchester to Ponta Delgada via Gatwick. Crew friendly and onboard service was excellent.
Newspapers, meals and drinks all included in the price of £175 return. I had a nice Portuguese
wine and was offered a second drink. On the return, the chicken was a bit overcooked but other
than that, 2 enjoyable flights - something that is rare these days.

SATA AIR AZORES review : 21 November 2008 : by M Assis

Customer Rating : 4/5

SATA
My husband & I flew to the Acores return. The flight crews were helpful and pleasant and food was
what you would expect on a flight. When winds did not allow our flight from Faial to Flores to
depart, we were put up in and excellent hotel where SATA paid for all meals and accommodation.
Outstanding service!

SATA AIR AZORES review : 10 October 2008 : by Augustine Camara

Customer Rating : 4/5

I fly to San Miguel a minimum of two times a year. Overall, I find the service good. However,
pricing of the fare is substantial given the distance, 4.5 hour flight and summer rates averaging
in access of $800. Winter rates are within the affordable range. If the Azorean government is
serious about promoting tourism in the Azores, it needs to aggressively address the monopolistic
status it grants Azores Express. By having another airline share this lucrative route, travelers
will have selection of service and potentialy enjoy lower airfares. This could translate in
increase tourism to the Azores.

SATA AIR AZORES review : 6 October 2008 : by Patrick Tierney

Customer Rating : 4/5

Several years ago I made a very negative submission about this airline. I now travel monthly with
them from London Gatwick direct to Ponta Delgada. The service is now good and a great improvement.
The only negative is with reference to the price of tickets which are still outrageously high.
Another curious experience is the use of Christmas music being played even in high summer? If you
send an e-mail with reference to an enquiry they can take up to a month to reply in awful cut and
paste English, with little comment on the initial complaint or request - call them instead!

SATA AIR AZORES review : 18 September 2008 : by J van den Berg

Customer Rating : 4/5

Recently flew Sata Internacional from Amsterdam tot Ponta Delegada and return and the experience was
very good. On time, clean and modern A320 aircraft and friendly staff. Free newspapers, headsets,
hot meal and bar service. Inter island flights with SATA Air Azores were mostly slightly delayed and
are basic with free seating and no inflight service whatsoever (except for the occasional local
newspaper), but got us from A to B safely.

SATA AIR AZORES review : 18 September 2008 : by Sandro Parranca

Customer Rating : 1/5

Me and my wife went on a trip from Lisbon to Ponta Delgada. Our experience was poor. For a 346 Euros
(one-way) each person on a 2 hours flight a bad sandwich was served, the flight attendants made a
big effort on smiling and the planes are very old. The bad news is that they are the only airline
that flies to S.Miguel.

SATA AIR AZORES review : 12 September 2008 : by M Vanderhorst

Customer Rating : 1/5

Flew out of Toronto direct flight to Sao Miguel- three hours late. Gate change occurred due to late
takeoff. When announcement was made for passengers to board, there were no Sata personnel to board
the passengers. Much confusion was evident. Onboard, the cabin crew were miserable and rude to
passengers. Little attempt was made to speak English to those passengers who did not speak
Portuguese. The meal was not hot, nor tasty, best part of the meal was the dinner roll and the
wine. Most likely will be the last time I fly Sata. There are other airlines who fly direct.

SATA Air Azores review - by E Silva

16 April 2008 Customer Trip Rating :

I've flown recently from Horta to Ponta Delgada and Terceira. All flights were on time. The onboard
service is great but ground service is terrible. The check in service is slow, staff in Ponta
Delgada are the rudest ever.

SATA Air Azores review - by A Isaacman

11 April 2008 Customer Trip Rating :

Toronto - Faro round trip for third time. Even though 2-4-2 seating, it was cramped. Meals can be
good or terrible (not heated properly) - it seems to depend on cabin crew. The snack of a meal bar
is a joke - alternative seems to be a ham and cheese sandwich. The return flight this year was
through Porto. SATA justs dumps you there for 1 hour or so.

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