Guestbook

The management of The Bay Hotel is committed to providing 5* services and facilities to all our guests. We value all guest feedback and take our guest comments very serious. We are constantly monitoring independant online review and social media platforms and would like to address some of the more common concerns and questions relating to past guest experiences.

Guest comment: The internet speed was not what we are customed to abroadRecommendation: All rooms have access to wireless internet and guests receive 250MB complimentary internet data, per room per day. By international standards the internet in South Africa is unfortunately not as fast, but we have ensured that our guests have the best available.

Guest comment: The surrounding noise was disturbing, but on a positive note we were moved to a more suitable location when we complainedRecommendation: Due to some of the rooms’ location, guests could experience social noise from the ever vibrant and energetic Camps Bay promenade, for those seeking peace and quiet, we do recommend our Mountain View rooms located overlooking the beautiful Twelve Apostles Mountain Range, or our Classic rooms located on the ground floor around the main pool area. Alternatively you may confirm the location of your room category upon making your booking. When availability allows, guests can be moved to a different area of the hotel.

Guest comment: We were very disappointed that the hotel did not allow any children.Recommendation: The Bay Hotel is one of the smaller, more intimate hotels in Cape Town, with only 78 rooms. We do welcome children over the age of 8years, as there are no large entertainment areas and childrens pool facilities available for younger children.