Louisiana Customer Resources for COVID-19

Bill Payment Information

Effective March 13, Entergy Louisiana has suspended electric and natural gas service disconnections for nonpayment and has waived late fees until further notice.

Customers who are able should continue paying their bills to keep the balance from accumulating to an unmanageable level as they are ultimately responsible for the utility services accrued during this suspension.

If you cannot pay your bill in full, enhanced financial relief options can be accessed through Entergy Louisiana MyAccountOnline or the automated call system through 1-800-ENTERGY (1-800-368-3749) for assistance with payment arrangements. This moratorium does not include disconnections unrelated to nonpayment. Other flexible payment options such as level billing and pick-a-date can be found at entergylouisiana.com/billing-options/.

There are also additional bill payment assistance programs that can help. The federally funded Low Income Home Energy Assistance Program (LIHEAP) helps low-income households meet their home energy costs by making payments on a customer’s behalf directly to energy suppliers. There is also The Power to Care, an Entergy Louisiana program that helps senior citizens and customers with disabilities pay their utility bills.

Resources to Help You

We take the health, safety and security of our customers and communities very seriously. One way we do that is by providing safe, reliable and affordable power. Know that we are here for you during this unprecedented time.

We recognize that many people who do not normally need help are struggling now because of the pandemic. We have compiled a list of resources, but there are others we may have missed as more programs and information become available.

Watch out for scams: There are many helpful resources available, but please remain attentive to information you receive and do not fall victim to scams. Always go to trusted sources of information such as official websites or social media accounts for federal, state and local government for instructions and information specific to your community. Entergy Louisiana never demands immediate payment from customers over the phone.

Small Business Resources

NOTE: Entergy Louisiana created a resource hub to connect customers to information, tools and opportunities that could help them during the COVID-19 pandemic. This hub provides information on the federal Coronavirus, Aid, and Economic Security (CARES) Act provisions and programs as well as COVID-19 resources from state and regional partners. The hub of resources can be found at entergy.com/covid-19 or by going to the main Entergy website.