Our marketing sucks! We once put down a series of tweets (140 character limit – then) around customer experience! I don’t think we played this back at all. I find that this is still so relevant in the current context of releasing fast, focus on customer experience, that I thought it was apt to wipe Read more about Customer Experience – And Tweets![…]

(Title Inspired By Donald Norman’s book – The Design Of Everyday Things) I had an opportunity recently to attend a Design Thinking workshop by David Webster of IDEO. Amongst the attendees that comprised Product Managers, Copywriters, Graphic Designers, there was me, the lone software test consultant. Most people there built, I helped design better tests Read more about The Design Of Everyday Tests[…]

We recently interacted with two customers – one a product company that had a set of legacy products, with not sufficient product knowledge across the teams, but were, however, continuing to deliver product releases. The teams had to deal with regular releases every three months, and the perception was that the lack of adequate testing Read more about The Sameness Of The Same![…]

– Sridhar Parthasarathy Testing is the rewarding career it is because of the thrill of putting one over the developer. All testers have a bank of bugs that they have seen and are reasonably sure are highly likely to exist in similar situations. The better testers abstract the bug and are able to apply it Read more about Eleanors![…]

– by Anil Balan Why CEx? Customer Experience (CEx) is the sum of all interactions between a brand and a customer over the duration of their relationship. The need for delivering a great experience in customer servicing is very well understood – 35% of Amazon’s revenue is driven by recommendations; 75% of users select movies based Read more about CEx – the basis for customer relationship?[…]

So much hype and buzz around bitcoins (the misnomer for blockchain), that one forgets that blockchain extends to beyond just cryptocurrency, and is poised to be the new way that secure transaction applications can be built. In the first of Last Mile Consultant’s testing talks in the series Tete-A-Test, here is C Rajeshwar Rao or CRR Read more about Block Chain & QA[…]

How does one leverage Artificial Intelligence in Quality Assurance / Testing? How does one test AI applications? If you are a tester, test manager, test enthusiast who is trying to find some answers, here is a short talk (which runs for a little over an hour), that will bring in this perspective. The talk is Read more about AI & QA[…]

Are testers a dying breed, destined for extinction?- A perspective by Lakshmy Usha Why testers are not required The industry’s need for software testing professionals is constantly evolving. Time-to-market has become even more critical with applications being delivered in very short time frames of 3-6 weeks in different platforms and operating systems. In such situations, Read more about Software Testers – Going the way of Dinosaurs?[…]