What We Offer

Rapid Product Repair

Heartland is your trusted partner providing both Rapid Product Repair and Professional Support Services.
Since day one, our team's commitment has been providing the highest quality service for all customers.

Panasonic Toughbook/Toughpad Repair

Is your Panasonic Toughbook/Toughpad feeling under the weather? With a state-of-the-art facility and factory-trained technicians, Heartland can remedy all of your laptop's needs. As the national repair center for Panasonic Toughbook/Toughpad, we proudly service the United States as well as various overseas organizations.

Support Offerings
We offer a full range of hardware support including in-warranty and out-of-warranty service as well as post-warranty repair. We stock the largest inventory of Toughbook/Toughpad parts and are one of the few organizations providing Panasonic certified board level repair. This allows for a quality fix while minimizing customer down time and costs. Over the last nineteen years, we have provided an average turn-around-time of less than two days.

Our Process
Once we receive your Toughbook/Toughpad, it will be thoroughly diagnosed and repaired. Our multi-point inspection helps us to identify and correct anticipated and unreported failures. Afterwards we go through an extensive testing process. Additionally, your unit is checked and verified to have the latest BIOS revision provided by Panasonic. We also work closely with factory engineers to stay on top of engineering changes and quality improvements.

How It Works
The process for obtaining service for your Panasonic laptop begins with a simple phone call to Panasonic's laptop support center 1-800-LAPTOP5. You will need to provide the full model and serial number (located on the bottom of the unit) as well as a description of the failure. Panasonic will then provide you with an authorization number and shipping instructions. Upon receipt of your unit, in-warranty work will be performed. You will be provided an estimate for all out-of-warranty and post-warranty work, which requires approval, prior to any repairs being made.

Component-Level Board Repair

Heartland has built their reputation with Panasonic primarily as a top-notch integrated circuitry repair company. For that reason, we have been and currently are the only authorized circuit board repair facility in the nation for Panasonic laptops. Over the last 32 years, Heartland has repaired circuit boards for Panasonic typewriters, copiers, printers, monitors, and laptops.

Our Technical Staff
With a staff of specially trained, highly degreed electronics engineers and technicians operating some of the most sophisticated equipment in the industry, Heartland is capable of troubleshooting and repairing most any conceivable circuit board defect.

Commitment To Excellence
Through regular internal meetings and frequent interface with Panasonic's Japanese engineers, Heartland has become an integral partner in Panasonic's passion with consistently developing better products.

Privacy Policy

Heartland Customer Solutions has created this online privacy statement in order
to disclose our information gathering and dissemination practices for this site,
www.heartlandsi.com.

We use your IP address to help diagnose problems with our server, and to administer
our website. Your IP address identifies you and allows us to gather broad demographic
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Parts of our site use a browser feature called "cookies". A cookie is a small data
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file can contain information such as a user ID that the site uses to track the pages
you've visited or keep track of what you've put in a shopping basket. The only personal
information a cookie can contain is information you supply yourself. A cookie can't
read data off your hard disk or read cookie files created by other sites. A cookie
will not corrupt your hard drive or transmit viruses to your computer.

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