They arrived in Edmonton Alberta Canada Dec. 18 due to a weather exception....except there was no bad weather in Edmonton. I arrived here in the 20th....it's Christmas Eve and no gifts for my family. UPS told me they were doing everything they could to deliver today but I may not get them until the 27th.

I've been shipping my Christmas gifts via UPS for 19 years and this has been the first real problem I've had.

Unfortunately it's been enough to cause me not nap ever UPS again. I agree with other posters, UPS does not care about these delays and I don't believe for a minute that they're doing everything they can.