Lightly dampen a clean, lint-free cloth, and then wipe the electrical contact area from the bottom to the top. Do not clean beyond the edge between the nozzles and the electrical contacts. Clean until no new ink shows on the cloth.

Figure : Clean the printhead contacts

Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts.

Figure : Clean the edge of the printhead

Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipe away from the nozzles.

Figure : Clean the printhead ramps

Wipe the previously cleaned areas dry with a dry lint-free cloth before you proceed to the next step.

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

note:

HP recommends connecting the printer power cord directly to the wall outlet.

Reconnect the power cord to the rear of the printer.

Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

note:

Ink system failures can cause a carriage stall when the printer resets. If the ink system failure requires that you return the printer for service, there is no need to resolve the carriage stall issue.

If you have completed all the previous steps and the issue persists, replace the printhead.

caution:

Wait until you have a new printhead assembly available before you remove the cartridges. HP recommends that you do not leave the cartridges outside the printer longer than 30 minutes. This could damage both the printer and the cartridges.

These steps apply to all countries/regions except the United States.

If HP replaces your printhead assembly under warranty, you receive a new printhead assembly, cleaning materials, and a full set of new ink cartridges with the replacement printhead.

If your printhead assembly is no longer under warranty, you can purchase a new one online.

Contacting HP for service in all countries/regions except Asia Pacific.

If you completed all the preceding steps and your product still has an issue, service the product.

First, go to HP Printer Warranty Check to check your warranty status, and then go to Contact HP to find an authorized service dealer or to schedule a repair. Repair fees might apply for out of warranty printers.