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WarrantyBeyond any applicable Newegg return policy, this item is warranted independently by the product's Manufacturer or a Third party. Below is a summary provided for convenience only and may not be accurate or current.
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Rating: 5/5Great little router

Pros: I've personally used and have installed these routers for clients in the past. I don't know why the bad reviews, but I've had no trouble with them in any way. The firmware on Engenius devices seems very reliable and flexible. Engenius has a quality website and has had good support each time I've called them, whether it be for sales information or tech support. Most Engenius routers (I've used a few models) support automatic channel selection based on time (so it finds an open channel every couple hours, etc). I've not seen that in most other routers, and it is a great feature for heavily congested wifi areas.

Cons: I sometimes feel that with Engenius' background in wireless telephony, that their wifi would be a bit stronger. It isn't bad though, and there are about 1000 settings you can chose from. The device is small and light weight. I wouldn't use it for any large commercial purposes... but for homes and small businesses, I feel it works very well. Also, one con is that the price seems to be going up on these products. I'm willing to pay more to use them... I know I'm getting something decent. I've become tired of having ports drop out on other brands I've used, etc. This model has just been reliable for me. I just ordered another one last week.

Other Thoughts: I don't know what people expect from an inexpensive router... or maybe if I've just been lucky in the 5-10 of these I've worked with. That said, as of today I'm not using any other routers, and have only considered one other brand due to cost savings alone (and the reliability I've had with that brand as well). This router has impressed me from the get go. Mostly, I can't believe how small it is. I'm using it right now to upload this review as well :) !

Rating: 1/5No Good

Other Thoughts: I purchased this product from another vendor, just warning fellow Eggers to stay away.

Manufacturer Response:

Dear Valued Customer,

We appreciate your time in posting your comments and feedback. We are sorry to hear about your experience.

We understand that you were having issues with your ESR1221N2. You mentioned that it was working for 2 months then stopped. If the router still powers on perhaps it needs to be reset and have its firmware updated. Rest assured we stand by our 1 year warranty for Engenius devices and 90-day warranty for accessories which starts from the date of purchase from an authorized reseller.

Please allow us to do some troubleshooting with you. You may reach us through our number at 1-888-735-7888 or e-mail us at support@engeniustech.com. Our support team would be glad to be of service to you.

Rating: 1/5Waste of time and money

Pros: It looked cheap but time wasted for troubleshooting counts many more times.

Cons: It just died for no reason. Cheaply made.

Other Thoughts: No support available. Only sales people left. Posts on linkedin show that engineering team left the company last year. That would explain many mistakes on their website. Firmware update not working because file is for ESR1221 not N2. Dead links or they take you to smoke detectors!!! Official support forum - nobody reading or answering.Total disaster.Can forget about my money and hours of time wasted.

Manufacturer Response:

Dear JohnG,

We appreciate your time in posting your comments and feedback. We are sorry to hear about your experience.

We understand that you are having some issues with the ESR1221N2. We are currently in the process of updating our website and we appreciate you pointing out if there are any dead links. Our customer support team is ready and available should you decide to contact us. Rest assured we stand by our 1 year warranty for Engenius devices and 90-day warranty for accessories.

Please allow us to do some troubleshooting with you. You may reach us through our number at 1-888-735-7888 or e-mail us at support@engeniustech.com. Our support team would be glad to be of service to you.

Rating: 1/5Useless router . . .

Cons: it was cheap for a good reason - it is junk.it lasted 2 months - now it refuses to connect to the internet no matter what I try. firmware updates for this model off the engenius website are apparently all corrupt as the router refuses to install them (says they are invalid). So I'm back to my old Linksys WRT54G - which worked just fine as soon as I connected it - naturally.

Other Thoughts: Pray that Newegg never gets these in stock again - as no matter how cheap they are - you should avoid it. They do not work for long - and they aren't even heavy enough to be a paperweight afterwards! Stay far away from Engenius products.

Manufacturer Response:

Dear Rich86,

We appreciate your time in posting your comments and feedback. We are sorry to hear about your experience.

We understand that you are having some issues with the ESR1221N2. We are currently in the process of updating our website. It would be great if you could call us so we can help you through the firmware update. We look forward to getting this issue straightened out right away.

Please allow us to do some troubleshooting with you. You may reach us through our number at 1-888-735-7888 or e-mail us at support@engeniustech.com. Our support team would be glad to be of service to you.

Rating: 3/5Pleased

Other Thoughts: I have multiple routers running. This one runs at 150Mbps, the other at 56Mbps. Of course i never come close to either of those speeds, i do find that the EnGenius crashes more often than the D-Link. However, i push the EnGenius a lot harder.

Rating: 1/5Firmware update not working

Pros: notVeryEnGenius - Thank you for describing your ordeal. I tried the same steps except calling tech support. I guess that is out of question now. It was reported on WRT sites that is repackaged WL-341 v2-003 except firmware header at bytes 7/8 has 02 02 instead of 01 01.

Cons: Some of us must have a version with different components. Firmware from official site will not work, aborting and reverting.I renovating my network so 15 bucks router is OK for now. It will go to Goodwill once new equipment is set up.

Rating: 1/5EnGenius ESR1221N2 router & Tech Support

Cons: EnGenius ESR1221N2 Tech Support or rather lack there of. My router will not update the firmware. This is the total response from ESR1221N2 Tech Support, 1, 2 & 3 ...

My first message identified the problem, specified were I downloaded the file from, what file I used and that I had re-downloaded and re-tried multiple times. I also asked multiple trouble shooting questions.

Response-1:Hello,Please make sure you only uploading the .dlf file only when upgrading the firmware.Thank You

My reply/2nd message included:

"I have tried each downloaded and un-zipped file, at least twice, which means - a total of four files, with two or more attempts each, so, more than eight attempts. ALL with the same result: "Abort ... Invalid file ... please try again ... reboot. "

I have tried it while connect with the included cable (which seems to work fine). I have tried it wireless. ALL with the same result: "Abort ... Invalid file ... please try again ... reboot. "

So, I would like to know, what else can I try? What could the problem be? Is the router defective? Are the files offered for download corrupted?

I find it hard to believe that all four of my downloads are corrupted on my end - i.e. bad download and/or extraction. I have never experienced this before - certainly not four-of-four tries.

Other than not updating, the router seems to work. If there is some testing procedure, please let me know.

PLEASE, do not suggest that I "make sure you only uploading the .dlf file only when upgrading the firmware."

Please, do give me some other advice or suggestion to proceed with.

Thank you. "

Response-2: 2. Attached is the RMA request form.If the unit is under one year warranty please include the invoice from where you bought it from with the RMA form.Thank you

My reply/3rd message: "I did not request a RMA. I did ask if the router could be defective. Are you telling me that it is defective?

I also asked if there was anything else I could try. Is there some testing procedure I can do? I do not want to return the router unless/until it is determined to be bad. I just got it, so the one year warranty is not running out.

I noticed the reference number, so I'm guessing you will have access to me previous messages. I would prefer to solve this problem, if possible, rather than return/exchange.

Thanks"

Response-3: Hello,If the router is working then why update the firmware. For some reason your your end it is not uploading the current firmware is why you would send it in for us to test out. If you want us to test out the unit please fill out the attached RMA form from previous email with a copy of the purchase invoice for us to keep it under the one year warranty.Thank You

Other Thoughts: EnGenius Customer Support Team: "Our Support team members are more than happy to walk you through troubleshooting process." Clearly, in my experience, this is not true.

Despite the lack of help from Tech Support, I continued to seek a solution on my own. On their site I found a forum. I wanted to join the forum to post my problem. In order to join you must be approved by an administrator. I have yet to be approved. It may not matter though because on there forum, posted Mon Feb 04, 2013 10:42 am, is the following ...

"I am having a problem with ERS1221N2 firmware update

Postby tracerk13 » Mon Feb 04, 2013 10:42 am

I downloaded the firmware from the official website and tried to update my device but the page says the file is invalid.

I contacted support via email and they sent me a file but it doesn't work either.

Am I the only one having trouble updating this device?

Please help."

2-1/2 weeks and 0-replies!

So, draw your own conclusions. Personally, given my experience I would recommend you avoid all EnGenius products unless you are confident you will never need Tech Support - I know I will.

Manufacturer Response:

Dear notVeryEnGenius,

We are sorry for any inconvenience this might have caused you and we take your feedback seriously. We have addressed your comments to our team and we have escalated your case directly to the supervisor.

Rating: 2/5Garbage.

Cons: The WAN port randomly stops responding after 4-6 hours, consistently. Not sure if any other units have this problem. I rarely torrent and do very little online gaming. I have only been running this thing on the network for about a week and the WAN port unresponsiveness continues. This is by far the weakest link in my home network infrastructure.

Other Thoughts: I have tried connecting the fiber line RJ45 into the WAN directly, and as I currently set up, I pulled out an old router and am using that as a dedicated gateway. It does the same thing in either configuration, so I assume this unit is the problem. I have tried upgrading and downgrading the firmware and resetting to default settings then reconfiguring multiple times, yet I still have to do a hard reboot multiple times a day to keep it functional.

Manufacturer Response:

Dear jhyry,

We apologize for any inconvenience this might have caused you. Please allow our customer support team to help you in troubleshooting. You can contact our support team at 888-735-7888 or e-mail us at support@engeniustech.com.

Rating: 1/5Wouldn't Recommend

Pros: The blue LEDs are nice but do not look particularly good with a white case.

Cons: Got unit up and running but noticed lags in response time and it looks like router has rebooted a couple times. Connection speeds should be max since unit is only about 20-30 feet from laptops (open air) but they are not. I can get max connection speeds with my other router downstairs at twice the distance. Since unit does not appear to be stable and I need it to be for work will be returning and ordering another one (different brand) like the one I have downstairs. Thought this was a good shell-shocker buy but it has turned out to be a dud.

Other Thoughts: The unit is very small. It is roughly the size of a bi-fold wallet but has no weight to it so if you use the wired connections on the back there is no weight to hold the front-end down. Also, the interface is basic compared to others routers I have used. One last thing. The specs say it supports multiple SSIDs but this is misleading. You can setup up to four SSIDs with different security parameters but only one can be active at a time so this is basically useless except for initial setup. I used it to setup an open SSID because I initially had issues getting in via the SSID with security and it was easy to switch to the other SSID just to verify wireless was working.

Manufacturer Response:

Dear Midlander,

We apologize for any inconvenience this might have caused you. If you still have the router please allow our customer support team to help you in troubleshooting. You can contact our support team at 888-735-7888 or e-mail us at support@engeniustech.com.

Through the Newegg EggXpert Review Program, Newegg invites its best reviewers, known as EggXperts, to post opinions about new and pre-release products to help their fellow customers make informed buying decisions.Click here for more details.

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