Check in was terrible. We specified rooms and called to confirm a day before but did not get the kind of rooms requested. Our room took 2 hours to get ready after check in time. No mini bars in rooms. They had “ coolers” which didn’t keep anything cool. V disappointing from Centara.

Comentat el 20 de febrer 2019

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9,2

Excepcional

Joyce, Filipines

Família amb nens menuts

Habitació Premium amb balneari

Estada de 3 nits en de gener de 2019

Superb facilities and staff”

This resort is made for families, so many activities for kids and if u like alone time with hubby you can send your child un the kids club with a lot of things to do for your kids
We had so much fun in the lazy river and slides..
Beach is awesome too! Clean water! Powder sand and yeah..the sunset!!!
Choose bldng 9, if u want direct access to beach and the pool.

Comentat el 31 de gener 2019

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3,2

Clayton, Estats Units

Parella

Deluxe Premium Club davant del mar

Estada de 2 nits en de febrer de 2019

DO NOT BOOK THIS HOTEL”

This hotel refused to honor the reservation details as per the Agoda booking. My reservations clearly stated that I was to have Club privileges and free wi-fi. I was refused both by the hotel management upon my arrival. They demanded additional payments in order to provide. A room costing nearly $500 dollars per night and they refused to provide the advertised free wi-fi demonstrates how little this hotel management team values customers. Of course, this also calls into question Agoda's own procedures, when they cannot guarantee the services they advertise on their own website. In addition to the egregious behavior by the hotel staff, the hotel itself is run-down and in need of significant repairs. A $500/night room with only occasional hot water, rusting bathroom fixtures, exposed wiring, bed headboard badly stained and worn through exposing foam backing, fake woodwork coming apart at the seams, and poor overall room cleanliness. Not recommended.

5 star hotel and view with poor service quality.
Every day there are issues that we have to address to the call center for help.
1. Bathtub is not draining itself.
2. Water pressure is not stable for the showerhead. Rain showed above the head works fine. But showerhead is not working... no enough pressure and the hot water is not stable all the time.
3. One day I went back to my room at 3 PM. No housekeeping had been done. Seriouslly?
4. Booked a 2 double bed room for 3 people but the hotel only prepared 2x amendities.
5. Wifi is not for free (but AGODA says it's FREE!). Spend 300 baht for a 3 day pass but the wifi speed is poor. OMG.
6. Water leaks out my shower door and wets my floor all the way to the hallway.
7. Room service asked.. you have to wait at least 20 mins to have staff come knock your door. I understand the resort is big, but sometimes we need the thing right away.
8. Breakfast is poor.

Comentat el 17 de febrer 2019

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6,8

Bé

Meng-Han, Taiwan

Grup

Habitació Premium amb balneari

Estada de 3 nits en de febrer de 2019

Service has to be improved”

5 star hotel and view with poor service quality.
Every day there are issues that we have to address to the call center for help.
1. Bathtub is not draining itself.
2. Water pressure is not stable for the showerhead. Rain showed above the head works fine. But showerhead is not working... no enough pressure and the hot water is not stable all the time.
3. One day I went back to my room at 3 PM. No housekeeping had been done. Seriouslly?
4. Booked a 2 double bed room for 3 people but the hotel only prepared 2x amendities.
5. A/C for one room is not cooling.
6. Wifi is not for free. Spend 300 baht for a 3 day pass but the wifi speed is poor. OMG, but on AGODA it says FREE WIFI...!
7. Water leaks out my shower door and wets my floor all the way to the hallway.
The swimming pool and the facilities are great, beach is also great and not crowded (but no lifeguard). Just couldn't understand why the service is way below average. Breakfast is bad. Will not visit again.

Comentat el 15 de febrer 2019

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8,8

Excel·lent

Atef

Família amb nens menuts

Suite Deluxe amb piscina

Estada de 5 nits en de gener de 2019

Great location and facilities for kids”

Stayed at this hotel with my wife and 2 kids 4 and 1 years. The stay was great. We had a pool suite and that was the only downside. The pool in the room looks super nice but the water is not heated and the pool rooms are always on first floor so the view is restritected. Great pool area, kids activities, restaurants and beach!
Got overcharged on my bill when checking out luckily I saved my bills during the stay. That still won’t change my mind of recommending this hotel to others!

Comentat el 23 de gener 2019

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9,2

Excepcional

Heather, Estats Units

Parella

Deluxe davant de l'oceà

Estada de 2 nits en de novembre de 2018

A little outdated but nice”

Located a 15 minute walk (beach side available) from the Karon Beach restaurant/shop strip or 15 minute tuk tuk to Patong, Centara Grand resort was in an okay location. The walk required an uphill trek or walking through water on the sea side. The best thing about the room was the balcony. The worst was the mattress- it was like a pull out couch. Be forwarned that they charge you 4000 bhat down payment which is returned 2 weeks later. The pool was awesome but the place was kind of a maze!

Comentat el 17 de novembre 2018

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9,6

Excepcional

Howard, Estats Units

Viatger de negocis

Deluxe davant de l'oceà

Estada de 3 nits en de setembre de 2018

Awesome Resort”

Food is excellent, views spectacular, rooms large and quiet. Lots of steps if you are from the main lobby but great exercise! If you want a quiet and relaxing place you will not be disappointed

Comentat el 06 de febrer 2019

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6,4

Bé

Timothy, Tailàndia

Parella

Deluxe Premium Club davant del mar

Estada de 3 nits en de desembre de 2018

Beware the definition of "Ocean Facing" will not guarantee you an "Ocean View"”

My whole experience at this property was defined by a debate I had to have with the staff about the difference and definition of Ocean View and Ocean Facing. Be warned. "Ocean Facing" does not mean you will get an Ocean View. I was put in a second floor room with a view of the walls of the next room, a range of trees, and part of the swimming pool. I was in the direction of the Ocean but could not see the Ocean. Staff at the hotel are fine with this. "This is why we called it Ocean Facing, not Ocean View.". I managed to get us moved for the second night. But it does not change the facts that the use of the phrase Ocean Facing (while technically true) is not what you think you are getting when you book. Punchline - the photos you see for Ocean Facing are far fro guaranteed. You are not guaranteed an Ocean View with an Ocean Facing room.

Comentat el 19 de desembre 2018

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8,0

Excel·lent

atsushi, Tailàndia

Família amb nens menuts

Deluxe davant de l'oceà

Estada de 2 nits en de juliol de 2018

Great hospitality”

While our staying Phuket, Unfortunately not so good weather.
But by all people include all stuff and even other guest, we could spend the time happily.
Especially, my elder son enjoyed his birthday surprise @ Mare restaurant.
High Appreciate to all and would like to get back sooner.
But shower has not hot water.
Tub is OK.

Comentat el 01 d'agost 2018

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8,8

Excel·lent

singh, Singapur

Família amb nens menuts

Deluxe Premium davant de l'oceà

Estada de 6 nits en de juny de 2018

Absolutely fantastic ”

The room was huge .
Breakfast was fantastic
Kids simply enjoyed every bit of their holiday . No regrets despite with some hiccups with the reception . The staff is extremely friendly and good with kids. Kids club is pretty entertaining with activities every single day. I highly commend Miss Au ( duty manager ) she was very attentive and accommodating with all our request and concerns. Phone call was made regularly through out our stay to ensure everything was going ok. Will definitely come back for more future holidays in centara grand Phuket .

Comentat el 01 de juliol 2018

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8,4

Excel·lent

Andy, Malàisia

Família amb nens grans

Deluxe Premium davant de l'oceà

Estada de 3 nits en de desembre de 2017

Wonderful Vacation”

Excellent facilities, great for the family with either young or old children. The property has everything and its far away enough from PAtong area to be away from all the noise BUT close enough that its just a short 5min ride...
2nd visit back.. and loved it.....

Comentat el 20 de juny 2018

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10,0

Excepcional

coreen, Singapur

Família amb nens menuts

Deluxe davant de l'oceà

Estada d'una nit en de juny de 2018

Free upgrade! ”

I booked a deluxe room but gotten a free upgrade to 1 BR pool villa! That was fantastic! The pool is great for children and adult, lazy pool, jacuzzi tub, cliff jump, and slides. The beautiful sea is just right at door step. Couldn't ask for more.

Comentat el 10 de juny 2018

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9,6

Excepcional

Chelsea, Austràlia

Grup

Suite Deluxe amb piscina

Estada de 9 nits en de maig de 2018

Couldn't fault our stay.”

We just came back from spending ten nights at Centara Grand and this place is going to hold a special place in my heart for a very long time.
I don't think our time in Thailand would have been as enjoyable if it weren't for staying here.
The staff are the sweetest and most genuine people I have ever come across and I was sad to leave because of them.
The resort itself is right on a private strip of beach and is in a lovely quiet
area with spectacular cliftop views - if you don't mind a small walk.
The buffet breakfast was the best I've ever had, with such a selection and changes made each day.
The resort holds many free daily activities and honestly, if you were looking for a resort holiday without even having to leave the property - this would be the place to stay. There was so much to see in Phuket but I would happily stay here without seeing any of it because the resort in intself is so wonderful.

very good location very good room thai night very good food will come again but next time will upgrade the room but the room we booked was very good but would like my own pool beach very good for relax as not get busy also x2 swimming pool again as hotel busy but still had time to relax at both pools i would recommend this hotel to anyone who wants to stay in phuket some people would say expensive but for us worth every penny we spent booking the hotel and what we spent while staying at hotel