View this info to help determine if your device has sustained physical damage.

If you need to replace your device under warranty and the device has unreasonable wear and tear or any of the following, you could be assessed a damaged device fee. Device damage examples include, but are not limited to:

If you have a LifeProof case, visit this support page. If you have a different protective case, contact the manufacturer to see if they have any guarantees against damage.

Liquid or Corrosion Evidence

The IP68 dust and water-resistance Ingress Protection rating means your device is completely protected against dust, and it's water-resistant in up to 5 feet of water for up to 30 minutes. Follow these tips carefully to prevent damage to the device:

If device gets wet, dry it thoroughly with a clean, soft cloth.

Don't expose the device to salt water or ionized water. If exposed to salt water, wash with fresh water then dry thoroughly with a clean, soft cloth to prevent salt accumulation to primary microphone, earpiece, and external speaker when it dries.

When drying your device, be sure to pat the earpiece (top front of the device), primary microphone (bottom of device), external speaker (back of device), and the power/accessory (USB) interface connector with a clean, soft cloth to remove as much water as possible.

When making a call immediately after your device is wet, the microphone may have water in it, which may lower the volume the other person hears. After drying off the device, allow the device to air-dry before making a call.

Physical damage to your device such as chips and cracks can significantly reduce its ability to resist dust and water.

To identify if your device has water damage, check for:

corrosion, discoloration, or fuzzy growth on the charging, headset, SIM or memory ports.

moisture under the display screen.

Liquid Detection Indicator (LDI) / Liquid Contact Indicator (LCI) is activated. Samsung uses a white field with pink or red "X" marks to indicate a device that has had no liquid contact. When the indicator comes in contact with liquid, the "X" marks become pink or red smudge marks across the white field. The SD Memory card / SIM card tray is located on the right side of the phone, under the back cover. The Liquid Damage Indicator (LDI) is located inside the SD Memory card / SIM card tray slot, between the two card slots, and is visible when the tray is removed from the device.

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