Garden Planner

Links

Technical Help

This page is designed to help you if you are having trouble using the Garden Planner on your computer.
Please follow the suggested steps in order. If you still experience problems, or wish to have a personal response, then please use the form at the bottom of this page. We will do everything we can to help you.

Problem Types and Solutions

Checking the box for each step will let us know what you have tried:

Problems Logging On

Have you checked that your password is correct by entering your email into the Garden Planner login box and clicking 'Forgotten Password?' to have a reminder email sent?

Problems Launching the Garden Planner

Have you cleared out your Temporary Internet Files?

Internet Explorer 9 and above: Click the Gear icon at the top right, select Internet Options > click the Delete button (under Browsing History), then make sure that 'Temporary Internet Files' are selected and click Delete. It's also worth checking that Active X filtering is off - click the Gear icon at the top right, select the Safety menu and check that Active X filtering is not selected.

Have you closed all windows of your browser and then restarted it? Alternatively, to be fully sure, you can restart your computer.
Have you tried starting the Garden Planner in the same browser window? Click here to launch the Garden Planner in this browser window.
Have you tried using a different internet browser? For example, try downloading and installing the free Firefox browser from www.mozilla.com, then using it to view the Garden Planner.

Request Help

Please check the boxes above to indicate what steps you have tried and then give us as much information as possible:

Your Name:

Email Address:

Computer Operating System:

Internet Connection Type:

Internet Browser:

Please describe the problem and what you have already tried (including any error messages you may have received). Giving the date and time will help us trace any error messages.

Date and Time:

Problem:

Check if we can call you to help resolve this problem (if checked please fill in information below). It will be helpful if you can access your computer near the phone.