Europe, Middle East & Africa Region - Contact Center Masterclass Best Practice ConferenceIdeas and best practices from the elite in the region. They will share knowledge and information on key areas of contact center performance, employee engagement, customer service, social media and more

North & South Americas - Contact Center Masterclass Best Practice ConferenceIdeas and best practices from the elite in the region. They will share knowledge and information on key areas of contact center performance, employee engagement, customer service, social media and more

Asia Pacific Region - Contact Center Masterclass Best Practice ConferenceIdeas and best practices from the elite in the region. They will share knowledge and information on key areas of contact center performance, employee engagement, customer service, social media and more

Best Contact Centers in the World - Global Contact Center Masterclass Best Practice ConferenceHear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives

News : Vocalcom to Unveil Latest Tools in Contact Automation

#contactcenterworldDubai, UAE, Sept 28, 2015 -- Vocalcom is set to reveal its latest offerings in contact automation during the coming 35th edition of GITEX Technology Week. The company's newest set of tools in contact automation have been designed to help the telemarketing, advertising, collection and video broadcasting segments increase in their customer satisfaction levels--driving in an increase in productivity and improved efficiencies. In addition, the company will also feature its diverse cloud solutions portfolio, which is expected to play a significant role in current 'smart' transformation initiatives.

Ali Kassab, Executive Vice president, Corporate Growth, Middle East, Africa and APAC, Vocalcom said: "We recognize the need to further reinforce customer service in the region amidst the emergence of new technological innovations in the market."

About Vocalcom:Vocalcom is a global provider of cloud technology which helps businesses win more customers, serve better and grow faster. With more than 3,600 customers in 47 countries, is one of the foremost players in cloud contact center software, omnichannel customer experience, & sales acceleration technology. Vocalcom provides a compliant, multi-tenant cloud call center, that provides all the benefits of enterprise-level call center software without the cost or hassle, meaning businesses can invest their money in further expansion and scale the use of Vocalcom to support their growth. With Vocalcom solutions, sales and service professionals benefit from a great value customer contact solution which ensures teams can continually improve performance, win more customers, and deliver a personalized customer service experience all in one place.