Image courtesy of PixabayI originally wrote today’s post for CallidusCloudCX; it was published on their blog on July 26, 2017. In last July’s webinar with CallidusCloudCX, I talked about nine behaviors of CX Losers. (There are more than nine, without a...

Image courtesy of PixabayDoes your company suffer from the “not my job (NMJ) syndrome?” When was the last time you heard someone being asked to do some task that wasn’t outlined in their job description, only to respond with, “That’s not...

Image courtesy of PixabayIs your organization suffering from silo-itis?If you answered that question with a “yes,” you’re absolutely, 110% not alone. Unless your company was intentionally built from the ground up to not function in silos – and...