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Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Dementia Hub

Dial-a-Ride

To use Dial a Ride the patient must be a member and will need to pre-book trips. There are no fares charged for this service. An adult must always accompany a child aged under 11, although other passengers may need to be escorted if necessary.
To qualify patients must have a long term disability and are unable to use public transport

Domiciliary Dental Practice

Merton & Sutton patients can access home based dental & hygienist services for those who are housebound. The service is available for those who are elderly and housebound or have long term conditions such as Alzheimer’s or Dementia.

Learning Disability Team

Services for adults with learning disabilities. If they are aged between 18 and retirement age (65 for men and 60 for women) with a learning disability and live in the London Borough of Merton or are placed or supported by Merton Council, they can get help and support from a team of specialist Health and Social Workers.

Morden Eye Centre

Optician Home Visits. This service is for people that have a physical ailment or disability that prevents them from visiting a local optician. The service also provides low vision tests in the home. Weekly visits are scheduled every Wednesday, subject to availability with emergency appointments available 48 hours in advance

Occupational Therapy

Raynes Park Bereavement Service

The service provides FREE and confidential one to one support to people who have had a bereavement, recently or in the past. This service is provided by volunteers who have been vetted, trained and are supported by professional counsellors. It is being provided primarily for people living in the Raynes Park area, but it is open to requests from elsewhere.

Compass Bereavement Service

Compass offers a one-to-one service that can help with advice, information and support pre and post bereavement. Compass provides face to face support, talking therapy, information and resources, as well as telephone and online support. This service is FREE of charge for Merton residents and those registered with a Merton GP

Wimbledon Guild

Wimbledon Guild aim to improve the lives of people who live, work or study in Merton to help them live their life to the full. Their team of caring and friendly staff and volunteers are there to listen, understand the needs and concerns, and support patients with mental, physical and emotional wellbeing.

Treating an Infection

Healthy Start Vouchers

With Healthy Start, you get free vouchers every week to spend on milk, plain fresh and frozen fruit and vegetables, and infant formula milk. You can also get free vitamins. You could qualify if you’re on benefits, or if you’re pregnant and under 18.

Start4Life

Merton Children's Services

Providing a range of drop-ins and bookable programmes supporting your child’s learning and development, including baby massage for first-time parents, speech and language and parenting programmes and support for families with children with Special Educational Needs (SEN).

We also work closely with our midwifery and health visiting partners. Antenatal and postnatal clinics, development checks and weaning support are delivered though the centres, along with drop-in child health clinics.

Talk To Us Off The Record

When things feel really overwhelming, you might feel very alone. You might feel desperate for help, but find that the idea of having to book appointments, get out of the house or that the idea of going and ‘talking’ to someone is impossible. That’s where our online support services comes in; it gives you the opportunity to get things off your chest in your own time and on your own terms.

Young Merton

Domiciliary Dental Practice

Merton & Sutton patients can access home based dental & hygienist services for those who are housebound. The service is available for those who are elderly and housebound or have long term conditions such as Alzheimer’s or Dementia. The service also caters for those with physical disabilities or learning difficulties.

Dementia Hub

The Merton Dementia Hub offers a range of services for both carers and people with dementia, family and friends. Delivered in partnership with South West London and St George’s Health Trust, a range of statutory services and other voluntary organisations, these services include Carers information and support groups (CrISP), a memory clinic, dementia cafés, a range of support groups for both people with dementia and carers and a number of other services (e.g. podiatry and dentistry). Our Dementia Adviser and Dementia Support Workers will also be on hand to offer advice and arrange home visits if required.

Merton Centre for Independent Living

Merton CIL provides advice and advocacy support to Deaf and Disabled People on a wide range of issues, including support with benefits, problems with housing and support dealing with social services, and provides a range of events and groups that are free to Deaf and Disabled people who live in Merton.

If you are in need of support, or want to find out more, please get in touch.

Wimbledon Guild

Wimbledon Guild aim to improve the lives of people who live, work or study in Merton to help them live their life to the full. Their team of caring and friendly staff and volunteers are there to listen, understand the needs and concerns, and support patients with mental, physical and emotional wellbeing.

Patient UK

Merton Lesbian, Gay, Bisexual & Transgender (LGBT) Forum

This forum aims to build a platform for LGBT people Merton with the local authorities and other governing bodies and agencies on matters of interest or concern to them. It also runs social events and activities to forge new relationships, with their Sunday Brunch Club providing particularly popular with all age ranges.

Telephone: 07546 345392 (calls will be returned at a convenient time as the number is not continually manned).

Age UK Merton

Dial-a-Ride

To use Dial a Ride the patient must be a member and will need to pre-book trips. There are no fares charged for this service. An adult must always accompany a child aged under 11, although other passengers may need to be escorted if necessary.

Fire Safety Visit

London Fire Brigade want to stop fires from happening and people are far less likely to have a fire in their home if they have received a home fire safety visit. That is why London Fire Brigade offer them free, to help make people safer.

Home Visit Library Service

Delivers books and other materials to residents who cannot make it to their local library due to either a physical or mental disability. The service utilises trained volunteers and acts as a valuable befriending service where required.

Merton Befriending Service

Merton Befriending Service is open to any isolated person over 65 living in Merton who is housebound, living alone, recently bereaved or with a diagnosis of a long term condition. Clients will be matched with a volunteer who will make a weekly social visit.

Merton & Morden Guild

Working with Raynes Park High School the Guild provides intergenerational work helping older people set up IT devices and skype so that they can better keep in contact with family who may live far away.

Morden Mosque

Merton Vision

The University of the Third Age (U3A) host a number of courses, groups and activities for older people in Merton including language and reading groups and games and sporting activities.
Merton Vision aims to support and empower people with a visual impairment, from their diagnosis of permanent sight loss through the entire rehabilitative process.

Commonside Community Development Trust

The Commonside Trust is working to improve the lives and environment of people living in Merton by managing a community centre, running community events and a number of community development programmes.

South Wimbledon Community Association

South Wimbledon Community Centre, at Merton Hall in Kingston Road and The Annexe Building in Victory Road, offer activities and services from toddler and children’s groups to Morris dancing. Rooms are available for hire.

Newly diagnosed with Diabetes?

When newly diagnosed with diabetes, most people find themselves in a state of shock. However, being diagnosed with diabetes doesn’t prevent you from leading a ‘normal’ life and Diabetes UK has a vision of a world where diabetes can do no harm.

Diabetes affects more people than any other serious health condition in the UK.

Living with Diabetes

Big White Wall

Big White Wall (BWW) is an award-winning online therapy service with 10+ years’ experience delivering digital support with no waiting times. The service has launched and is available by self-referral across the borough of Merton by completing this simple form:

Talk To Us Off The Record

When things feel really overwhelming, you might feel very alone. You might feel desperate for help, but find that the idea of having to book appointments, get out of the house or that the idea of going and ‘talking’ to someone is impossible. That’s where our online support services comes in; it gives you the opportunity to get things off your chest in your own time and on your own terms.

Recovery Cafes

South West London Recovery Cafés

Help adults (18 years+) with mental health issues from the south west London boroughs of Wandsworth, Merton, Sutton, Richmond and Kingston.

There is no need to book or have a formal referral; just turn up during opening hours. You can also ring ahead if you need any support around travelling to the café or would like to speak to a member of staff beforehand.

Wimbledon Guild

Wimbledon Guild aim to improve the lives of people who live, work or study in Merton to help them live their life to the full. Their team of caring and friendly staff and volunteers are there to listen, understand the needs and concerns, and support patients with mental, physical and emotional wellbeing.

Kooth

24-hour Freephone Helpline

The Freephone 24-Hour National Domestic Violence Helpline is for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

The Helpline is staffed by fully trained female support workers and volunteers. All calls are completely confidential. Translation facilities for callers whose first language is not English, and a service for callers who are deaf or hard of hearing are available.

Merton Council

South West London Recovery Cafés

Are you struggling with your mental health and finding it difficult to cope?

Come along to one of our Recovery Cafés in Tooting and Wimbledon for a safe and supportive space. There’s no need for an appointment, just turn up and you’ll be met by a listening ear, and benefit from companionship and from engaging in therapeutic support.

Drinkline

Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Dementia Hub

The Merton Dementia Hub offers a range of services for both carers and people with dementia, family and friends. Delivered in partnership with South West London and St George’s Health Trust, a range of statutory services and other voluntary organisations, these services include Carers information and support groups (CrISP), a memory clinic, dementia cafés, a range of support groups for both people with dementia and carers and a number of other services (e.g. podiatry and dentistry). Our Dementia Adviser and Dementia Support Workers will also be on hand to offer advice and arrange home visits if required.

Alzheimer's Society

The Domiciliary Dental Practice

Merton & Sutton patients can access home based dental & hygienist services for those who are housebound. The service is available for those who are elderly and housebound or have long term conditions such as Alzheimer’s or Dementia. The service also caters for those whith physical disabilities or learning difficulties.

Fire Safety Visit

London Fire Brigade want to stop fires from happening and people are far less likely to have a fire in their home if they have received a home fire safety visit. That is why London Fire Brigade offer them free, to help make people safer. To book a visit and for more information:

Merton Befriending Service

Merton Befriending Service is open to any isolated person over 65 living in Merton who is housebound, living alone, recently bereaved or with a diagnosis of a long term condition. Clients will be matched with a volunteer who will make a weekly social visit.

Social Services

A needs assessment is the first step towards getting help and support at home.
A needs assessment is to discuss care needs. The aim is to reach an agreement about what help can be provided by Merton Council’s Community Care Department. Patient, Relative or Friend can Self-Refer

Dementia UK

Living with Arthritis

Find out more about managing pain and fatigue, how healthy eating can help your arthritis, how to manage work and arthritis and the impact exercise can have on your arthritis. If your child has arthritis find out what help and support is available for you and your child.

Silver Line

Antenatal care

Patient Self-Referral

Please complete the online questionnaire. At the end of the questionnaire there is a tab to submit the form direct to the hospital. The referral is then processed by the hospital and you will be invited for an appointment.

It is recommended that you self-refer prior to nine weeks, although this is not always possible, and can be done even if past nine weeks.

Contraception implant (removals/insertion) need to be booked in advance

Emergency Contraception

If you’ve forgotten to take your pill, your condom split or you’ve had unprotected sex in the last 72 hours then you may need emergency contraception, and the sooner you take it the better.

Available for FREE at the above contraception clinics and some local pharmacies. Patients can also purchase from the chemist at a cost of approximately £25.

If you’ve had unprotected sex or your condom failed, it is also really important to consider your risk for sexually transmitted infections and to think about your long-term contraception needs. Please phone the surgery to book an emergency appointment.

If you miss the 72 hours it is still possible to have an emergency coil fitted up to five days after unprotected sex. You can have an emergency coil fitted for free at your local sexual health clinic.

Family Planning Association

A sexual health charity, the Family Planning Association gives straightforward information and support on sexual health, sex and relationships to everyone in the UK.

Sexual Health South West London

SH:24

SH:24 is a service that can be accessed 24 hours a day where you can arrange for free and confidential testing for chlamydia, gonorrhoea, syphilis and HIV checks from home using your computer, tablet or phone. Get help now

Termination of Pregnancy

You can Self-Refer for this service. Please telephone the service and you will be asked a series of questions. Once the questions are completed an appointment is offered at an appropriate clinic.

Local Stop Smoking Services

Studies show that you’re four times more likely to quit with help. Developed by experts and ex-smokers and delivered by professionals, your local Stop Smoking Service provides expert advice, support and encouragement to help you stop smoking for good.

A range of options are available to support people with weight loss. To understand which of them may be the best fit for you please arrange an appointment with your GP who will be happy to discuss them with you.

One You Merton

One You Merton’s health advisors can offer you personalised recommendations on how to start the fight back to a healthier you. This includes advice on how to eat well and keep your weight under control.

Alive 'N' Kicking

Alive ‘N’ Kicking is a highly successful children’s lifestyle weight management service that helps overweight children and young people and their families to reach and maintain a healthier weight. The service provides age specific programmes for families with children aged between 2 to 19 years old. Each categorised programme is specifically designed to provide age appropriate messages, activities and behavioural change strategies that will benefit the whole family.

Slimming World

Want to get more active?

Get help and advice from NHS including 10 Minute workouts, 12 week fitness plan, running and cycling for beginners and much more. Get help now

Walking for Health

Have you discovered how lovely Wimbledon Park is? Join a Walking for Health group on Fridays at 10.30am to discover the lake alive with wild fowl and swans, the wooded areas, waterfall and gorgeous grounds.