Heavy Duty Trucking, April 2018

Parts sales at Peach State Truck Centers have increased 700 in less than 10 years as the company has invested in more inventory to meet fill rates Many of the New England Kenworths customers dont have stand by or replacement units so they count on the dealership to service their trucks quickly Craig Young president of Young Truck Sales says the owner operator market is not dead but is changing to a model built on new entrepreneurs who buy differently As a small dealership group Young Truck Sales has always been a top provider of parts and service over its 60 year history The Pete Store does not have a traditional headquarters Instead senior management is spread across its 15 full service sales service and parts locations Peach State Truck Centers operates 10 full service sales service and parts facilities in Georgia and Alabama The service department at Peach State Truck Centers focuses on customer communication throughput and individual assessment of technician proficiency Last year Peach State Truck Centers invested heavily in facility improvements including at the Norcross Georgia headquarters John Arscott CEO and dealer principal at The Pete Store says a good service culture includes trust efficiency and communication New England Kenworth has five full service sales service and parts locations in New Hampshire Vermont and Maine From a single location in Richmond Virginia The Pete Store has grown to 14 locations soon to be 15 in seven states The majority of customers at New England Kenworth are vocational customers who come back to their home base every night REYNOLDS ALOSA YOUNG ARSCOTT Young Truck Sales operates two full service sales service and parts facilities in Canton Ohio Young Truck Sales has relied on referral based selling to increase the sales of medium and heavy duty trucks HDT APRIL 2018 82 WWW TRUCKINGINFO COM TD Truck Dealer of the Year 2018

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