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About Us Affordablewebs Group Sell online Numatic and associated cleaning products within the United Kingdom. We are domiciled in the United Kingdom and our address and contact details are set out below. All transactions will be carried out in GBP. We do not export items outside the United Kingdom without prior approval from us. Goods are despatched either by Royal Mail or by DPD carriers. Items under 2kg will be despatched by Royal Mail Packet Post. Royal Mail items usually take approximately 2-4 working days but we have to allow up to 7 working days. Delivery for domestic machines is usually next working day if ordered before 12.30pm, where stated, all other machines i.e. commercial/industrial will usually take five working days after acceptance of order.Our Contact details:Affordablewebs GroupUnit 16 Old Yarn Mills Westbury Sherborne Dorset DT9 3RQ United Kingdom MainlandPhone: 01935 389567Fax: Email: sales [at] henryvacs [dot] co [dot] uk VAT Number: GB 855 9882 57

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment by "Protx or Paypal" or "Payment by Cheque". To use payment by cheque order the item/s you require and complete the checkout procedure. You will then get a printed advice. Send us this advice with your cheque. Personal cheques please put your Cheque Guarantee card number on reverse, Business cheques welcome as well (without guarantee card). We use Transax to authorise cheque payments so we don't need to wait for clearance and can dispatch goods more quickly.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling We only accept orders for delivery to adresses within the Mainland United Kingdom. ALL ORDERS over £45.00 (before VAT) ARE DELIVERED FREE to Mainland England, (incl. IOW) Mainland Scotland and Wales.Orders under £45 (incl.. VAT) are charged £2.99 Delivery.

Please note: WE DO NOT DELIVER TO NORTHERN IRELAND OR THE SCOTTISH ISLANDS

Delivery Schedule Working days are Monday to Friday excluding Bank Holidays and Christmas Break.

Next working day delivery applies to MACHINES ONLY (that are showing as in stock) in the Domestic section.

Orders placed after 12.30pm at weekends (Saturday and Sunday) , Bank holidays and Christmas Break are processed and dispatched the following working day and sent with DPD 24 hour service. Please note that Next Working Day Delivery is not available to Scottish Highlands. This is a two day service.

Machines and large items in other sections (commercial and industrial) will be be dispatched following order by DPD, please allow 3-5 working days for delivery of machines from these sections.

Smaller items (usually under 2kg) will be sent by Royal Mail. Small items ordered with machines may occasionally be sent under separate cover and may arrive later.

Please be aware of the following announcement from Royal Mail.

From Monday 1 October if youre out and about, you may find that your item has been left with a neighbour instead of being returned back to your Royal Mail Delivery Office.

If we deliver any of your items to one of your neighbours well post a Something for you card through your letter-box telling you this.

If were unable to deliver an item to you, or a neighbour, your item will be returned to your local Royal Mail Delivery Office for you to collect it, or to arrange a re-delivery.

If you would prefer not to have any items delivered to a neighbour you can opt-out details can be found on Royal Mail website.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges All of our prices on this website include VAT which is currently 20%. A VAT invoice will be emailed upon dispatch of your order. If you prefer it to be posted please advise us by email.

Credit Card Security When the order is placed at our website, you are transferred to our credit/debit card processors PROTX.

Once on the PROTX systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so. We never see any credit card details.

Guarantee All of our domestic, commercial and industrial vacuum cleaners come with the manufacturers two year warranty on the machine and six months on tubes and accessories.

If you are not satisfied with any of the goods we supply we will accept them for a full refund within seven days of your acceptance of delivery, provided they are returned to us carriage paid and are in the original box and in as new condition and unused.

Please contact us by phone or email first to obtain a goods return number. For safety reasons we will not accept returns unless we have issued a returns number.

Cookie Policy Our website uses "cookies", and by using our website you agree to the use of these cookies.The cookies used on the website are only used for tracking your order through the website to our checkout, and some other functions on the website such as:

1) Shopping Cart CookiesCookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:a. Take and fulfil customer orders.b. Administer and enhance the site and service.c. Only disclose information to third-parties for goods delivery purposes.

2) Facebook "like" buttonsThe Facebook cookies will contain some personal information, required for the functioning of the Facebook social website. However these cookies are only created if you click on the face book like button.

3) Google AnalyticsGoogle Analytics is used purely to track your progress through our website to help us determine how well it is working, and how we can improve it for you. It does not use any personal or financial information. You remain totally anonymous as far as our analytics are concerned.

We do not use cookies for MarketingWe do not retain "cookies" or use them in any way for marketing purposes during your visit, or after you have completed and paid for your order.Our website does not use any "tracking cookies" for advertising purposes.

Remember meOur shopping cart cookies will be saved to your computer to store delivery addresses, if the address book is used and to store your details if you select the 'Remember Me' Option. Unless you use the "remember me" setting in the checkout the cookies from our website will be erased when you have paid for your purchases.

No personal dataOur shopping cart cookies do not contain any personal data unless you agree to accepting them, they just assign you a random ID number to track your purchase(s) through the website.

Our website will not function without the use of cookies.One important point to note is that if you have set your web browser's security settings to block all cookies our website will not function correctly, and you will be unable to place an order online.

For more information on cookies and the law see www.allaboutcookies.orgList of CookiesThe Cookies used on our website are as follows:

Those generated by our website:

1) ACTINIC_CART - This is excluded from the regulations as it records the contents of the shopping basket.

2) ACTINIC_BUSINESS - The login digest for logged in customers. This is only used if you (the customer) have an wholesale account with us and is not used for retail customers.

For both cookie 2 and 3, consent is obtained before use as the Terms and Conditions must be agreed to at the Checkout before you can proceed with your order.

4) ACTINIC_REFERRRER This cookie returns you (the customer) to the last page that you visited after checkout is complete.

5) LAST_SECTION_URL is used by the 'Back' link on the Product Page, this returns you (the customer) to the correct Section page.

6) CART_CONTENT this cookie stores your shopping cart summary, which contains the order value and number of items ordered.

Only one of these cookies is "persistent" (stored indefinitely on your computer) and this the ACTINIC_CONTACT cookie used to remember your contact details (including name and address), which is only used after you have consented to it's use.All other cookies are removed from your computer when you leave the website.

Cookies used by Google Analytics.

We use Google Analytics to help us improve the performance of our website, and to try and make it as easy as possible for you to use. It also helps us to make our website and our products easier to find when you search in Google, Yahoo, Bing etc.

1) UTMA This cookie tracks the number of times you have visited our website. It does not record any personal information about you. It is a "Persistent" cookie which means it is stored on your computer for up to two years.

2) UTMB This cookie records the time when you entered our website, and is deleted from your computer after 30 minutes.

3) UTMC This cookie records the time when you leave our website, and is deleted when you leave the website.

4) UTMZ This cookie records which search engine you used to find us, and what words you used when searching. this is a "Persistent "cookie and is deleted from your computer after 6 months.

Cookies used by Facebook

The Facebook "Like" button on our website uses cookies if you have a Facebook account.

1) DATR This cookie is used by Facebook to detect the web browser you are using, to allow Facebook to give you the best security and user options for their website.

2) LU This cookie records whether you have set the "Keep me logged in" option to "Yes".

3) C_USER This cookie records your Facebook user ID.

4) XS This cookie records your Facebook session number.

These cookies are only used by, and generated by Facebook if you have an active Facebook account and click on the Facebook "like" button. Our website does not make any use of them.

By continuing to use our website you are agreeing to the use of cookies by us. If you do not agree to the use of cookies, then you must cease to use this website.

Privacy Policy Affordablewebs Group do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy If you are not satisfied with any of the goods we supply we will accept them for a full refund. You must contact us within seven working days of your acceptance of delivery.The goods must be returned to us at your expense with the original packaging and unused. If we find that a product has not been returned to us in this condition, we reserve the right to refuse a refund on the item or deduct up to 20% of the original selling price. This does not affect your statutory rights.

Any refund due will be credited to the original card of purchase within 3-5 working days of us receiving the goods.

N.B This does not apply to larger commercial/industrial, specialist equipment or sales to other business's which may be subject to a 15% restocking fee.

This does not affect your statuatory rights.

Please contact us by phone or email first to obtain a goods return number. For safety reasons we will not accept returns unless we have issued a returns number.