FAQs

Apple Series

A: We provide two years warranty. Damage due to misuse is not covered by the warranty.

Q2:
【AI920】 Where can I download the i-Memory app?

A: At the App Store, simply search for “i-Memory”, “AI920”, or even “ADATA”, and it will be one of the first items listed.

Q3:
【AI920】Can I reformat the i-Memory AI920?

A: Yes, when connected to PC via USB port, the AI920 can be reformatted with FAT32 or exFAT.

Q4:
【AI920】 Why can't I copy my music off my iPhone?

A: Apple does not permit content to be moved in or out of iTunes directly from iPhone or other iOS devices. However, most songs can be moved to the i-Memory AI920 using a Mac or PC and then played. All new iTunes songs can be played. A small number of older songs still have stricter DRM (Digital Rights Management) and will only play in iTunes proper.

Q5:
【AI920】Can I copy/backup photos and videos from the camera roll to the i-Memory AI920?

A: Yes, the product supports backing up photos and videos from the camera roll .

Q11:
【AI910】Can I insert two memory cards into the reader at the same time ?

A: Two memory cards (SD/microSD) can be physically present simultaneously, but the reader can only access data from the SD Card in this situation. (SD Card is the default read slot).

Q12:
【AI910】Why can\\'t I copy my music off my iPhone?

A: Apple does not permit content to be moved in or out of iTunes directly from iPhone or other iOS devices. However, most songs can be moved to the Lightning Card Reader using a Mac or PC and then played. This applies to all new iTunes songs . A small number of older songs still have stricter DRM (Digital Rights Management) and will only play in iTunes proper.

Q13:
【AI910】Can I copy/backup photos and videos from the camera roll to the Lightning Card Reader Plus AI910?

A: Yes, the product supports backing up photos and videos from the camera roll, and you can also copy photos/videos to Camera Roll, so both ways are fine.

Q19:
【Lightning Card Reader】Can I insert two memory cards into the reader at the same time?

A: Two memory cards (SD/microSD) can be physically present simultaneously, but the reader can only access data from the microSD slot in this situation. To read from the SD slot, only an SD card can be present (microSD is the default read slot).

Q20:
【Lightning Card Reader】Why can\'t I copy my music off my iPhone?

A: Apple does not permit content to be moved in or out of iTunes directly from iPhone or other iOS devices. However, most songs can be moved to the Lightning Card Reader using a Mac or PC and then played. This applies to all new iTunes songs . A small number of older songs still have stricter DRM (Digital Rights Management) and will only play in iTunes proper.

Q21:
【Lightning Card Reader】Can I copy/backup photos and videos from the camera roll to the Lightning Card Reader?

A: Yes, the product supports backing up photos and videos from the camera roll, and you can also copy photos /videos to Camera Roll, so both ways are fine.

A: At the App Store, simply search for “i-Memory”, “UE710”, or even “ADATA”, and it will be one of the first items listed.

Q25:
【UE710】Is there a warranty included with the i-Memory UE710?

A: We provide a one year warranty. Damage due to misuse is not covered by the warranty.

Q26:
【UE710】Can I reformat the i-Memory UE710?

A: Yes, when connected to PC via USB port, the product can be reformatted.
Please note the format needs to be FAT32, so select this when carrying out the process.
For Mac OS, make sure to select MS-DOS (FAT) and Master Boot Record for proper formatting.
On Windows operating systems, choose FAT32. However, capacities greater than 64GB require third-party formatting tools such GUIFormat, HP USB Disk Format Tool, and 2Tware Fat32Format.

Q27:
【UE710】Why can\'t I copy my music off my iPhone?

A: Apple does not permit content to be moved in or out of iTunes directly from iPhone or other iOS devices. However, most songs can be moved to the i-Memory UE710 using a Mac or PC and then played. All new iTunes songs can be played. A small number of older songs still have stricter DRM (Digital Rights Management) and will only play in iTunes proper.

Q28:
【UE710】Can I copy/backup photos and videos from the camera roll to the i-Memory UE710?

A: Yes, the product supports backing up photos and videos from the camera roll.