I’ve just returned from a two week stay at this hotel. I must say that all the positive reports on this site are what helped me decide on the best place to stay.

I was delighted with our room and the great view across the gardens and lagoon. The choice of restaurants was as described. The allicarte restaurant was absolutely fantastic. One evening we were invited to a general manager’s meal. Here we had an informal meal (the meal was excellent and attention to detail brilliant), the general manager was genuinely interested in our feedback on various aspects of our stay.

The staff were genuinely friendly and keen to chat and make sure we were happy. We had several phone calls from reception asking if there were any problems, but we never had any issues.

I truly feel that all the comments regarding the animation team are an understatement. They really made our stay enjoyable and memorable. Within a few days they new our names and kept us laughing throughout the fortnight. The team, headed up by Sherif, would entertain us throughout the day and evening. The hugely talented boys and girls; Sherif, Eddie, Mido, Marco and Alya worked very hard and always had a genuine friendly attitude and we really enjoyed chatting to them. I really could go on for hours about all the beach games and shows they put on for us.

Bethan, our 9yrd daughter was smitten with the team and they made her feel like a part of their entertainments group. I really felt at ease with them and didn’t have to worry (a rarity in this day and age). There were also some external entertainments groups brought in for the evening shows. Whilst these were also good, I fealt much more at ease with Sherifs team we new and trusted.

I also must make a special mention of Walid. Walids special talent was his fantastic towel sculptures; these really have to be seen to be appreciated, Bethan couldn’t wait to see his next creation. Our room was cleaned and tidied every day; I wish we could have brought him home with us!