It's actually illegal for us to upload or provide you with WebOS Doctor 1.3.1 - the other uploaded versions that you've seen link directly to Palm's servers which is why they're allowed. Palm doesn't want people using old firmwares anymore which is why they removed the files.

I'm a little bit confused as to why you won't just upgrade your firmware to 1.4.1 - it's really very easy to do manually (if you didn't know about this, you can directly install firmware onto your device via USB so that you avoid the update errors that you're getting).

I'm a little bit confused as to why you won't just upgrade your firmware to 1.4.1

I've tried, repeatedly, every few days and I always, always get the error "the update failed to validate", I've not not updated by choice - it's that I can't. I've not been able to update since 1.3.1 and, frankly, I'm beginning to wonder if I should have got an iPhone instead....

Anyway, I've raised this on a number of forums with no joy, advice or assistance:

My next question is this - if I follow those instructions, can I assume that it'll do a hard reset? The instructions seem to allude to that - if that's the case, then I don't really want to do that as Palm don't (nor do anyone) provide a utility to actually back up the phone.

I can do a USB backup and, of course, the backup over the air - but these are two separate things. What I will lose will be my call history and all my text and picture messaged which would be a real shame - unless you, or anyone, know of a way around this.

It's actually illegal for us to upload or provide you with WebOS Doctor 1.3.1 - the other uploaded versions that you've seen link directly to Palm's servers which is why they're allowed. Palm doesn't want people using old firmwares anymore which is why they removed the files.

Now, while I accept that it's illegal to provide it to me - what about if I'm "directed" to it?

Well you need to update it because there is security issues with 1.3.x
So you have not got video recording or any of those features then?
If OTA is not working, then you will have to update via the doctor.
You will lose your call history and text messages though.

Well you need to update it because there is security issues with 1.3.x
So you have not got video recording or any of those features then?
If OTA is not working, then you will have to update via the doctor.
You will lose your call history and text messages though.

This is the problem I've got - and have had for months. I simply cannot update much as I want to - I've posted in this forum and numerous others asking, begging, for assistance for this including these:

If I know another option I would certainly tell you but doctoring is the only way i know how to update. At the moment you are missing essential features (security) and features that you will probably like. For the text messages you can copy and paste the convo and email it to yourself? And for the call history you could take some screen dumps and again email these to yourself so that you have a record.
I think updating is more important at this point.

Also it might be worth updating to 1.4.0 only and then do the OTA to 1.4.1 to make sure that installs properly, because if it doesn't you need to get your device looked at.

If I know another option I would certainly tell you but doctoring is the only way i know how to update. At the moment you are missing essential features (security) and features that you will probably like. For the text messages you can copy and paste the convo and email it to yourself? And for the call history you could take some screen dumps and again email these to yourself so that you have a record.
I think updating is more important at this point.

Also it might be worth updating to 1.4.0 only and then do the OTA to 1.4.1 to make sure that installs properly, because if it doesn't you need to get your device looked at.