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Frequently Asked Questions

Money Matters

Our pricing model is very simple, yet it allows us to cater for all our customers' needs on an individual basis.

The price you pay is based on four factors: the number of pages, the academic level, the type of paper and the time that the writer needs to do the research and write the paper.

You would pay more for postgraduate assignments and orders with a tight deadline.

We offer prepaid services. You will have to complete your payment before the writer starts working on your order.

Please note that the time until the deadline will start counting as soon as you make the payment, and not from the moment you place your order.

If you wish to see samples of our work first, you can find them right here.

We cannot possibly scam you because we do not hold your credit card information. Also, we have helped thousands of clients already, and they have been pleased with how secure they felt.

The payment process is done by a secure online system, and the information you provide at checkout does not get to us. We only know your basic info (i.e. name, address, phone number and the last four digits of your card) and we use these details only for authorization purposes. Read more about our Authorization Policy here.

All the prices are calculated automatically using the calculator on our website. However, we value returning customers, so we offer a flexible system of discounts as well as a referral program. Learn more about our discounts on this page.

The price you pay is for the body of the paper only. References and title page are done for free. Paper formatting according to your requested style (e.g. MLA or APA) is also free of charge.

Our Money Back Guarantee covers such cases. If your assignment was canceled, you created duplicate orders or there was a mistake of some sort, you can always expect to get your money back according to our Money Back Guarantee.

Who We Are And What We Do

It isn't. Dealing with us is pretty much like going to a library where we would be acting as a librarian helping you get enough material for a good grade.

We offer our services so that you could make use of our research for your paper’s topic. You don’t have to submit the paper as your own. You can learn from it and use it in a number of different ways!

Our every paper is custom written. We write papers from scratch only.

Once you have your paper, you can be confident that it won't be submitted to an essay database of some sort.

The right formatting is crucial, and that’s why we train our writers to deliver flawless papers. We do MLA, APA, Chicago and Harvard formatting styles. You just specify the desired style, and that's it! Formatting, title page and references are FREE and included in the order price.

Just in case you do not have any specifications of the required format, your paper will be formatted by default: double-spaced in 12pt Arial font with 1 inch margins. The average page usually includes about 275 words.

We write custom papers only. And we will do everything according to your guidelines. We never sell pre-written works or copy/paste content. We will not tolerate plagiarism. You can even order a plagiarism report for your essay if you like. We check all the papers with the popular and absolutely secure plagiarism detector - WebCheck.

It all depends on the number of pages and the deadline for your paper. We are willing to do the impossible to meet even the tightest deadlines.

The initial deadline is for the first preview (i.e. the first draft) of the paper. If you need your paper revised, you will need to set a new deadline for every new revision. The countdown until the deadline starts from the moment you pay for the order.

We will carefully choose an experienced professional writer to assist you with your paper based on your field of studies and other requirements.

The number of pages depends on how many words you need. The average page is double-spaced and has approximately 275 words (with one-inch margins on all sides). If your course requires a single-spaced paper, you can select this option in the order form. The amount would then double since there are twice as many words on a single-spaced page.

How It Works

Our Privacy Policy completely protects your personal information from third parties. Untrustworthy services do not have policies, but you can rely on us. Learn more about our Privacy Policy.

All you need in order to recover your password is access to your email address. Just click the Forgot Password link on the sign in page and have the password reset instructions sent to you via email.

When we see that you have made a payment, we immediately start searching for the most suitable writer in your subject. When the writer is found, you will see the status of the order changed to “Writer Assigned” in your control panel.

We can provide answers to uploaded materials. So you can send us the instructions of the online assignment and we will complete it for you. The writer will not be able to login and submit the order online to any other resource apart from our control panel.

We can write different types of assignments. The list of our services is not limited to essays or reviews. Our writers are ready to complete a high-quality thesis, term paper, dissertation as well as resumes to help you get a job, or business presentations to succeed in the projects. In case you need to complete any specific type of work, just place your order and our Customer Support Manager will inform you if there’s an available writer to be assigned.

The completed paper will be uploaded to the Files section of your profile. You will also get an email notification.

We care about the privacy of our writers and your privacy as well. That is why it is only possible to contact the author via the messaging system in your personal account. We ask you to use it as the only way of communication. You can read more about our Privacy Policy here.

Yes, and this will be of great help for the person working on your order. The more files you upload, the easier it will be for them to deliver a paper that meets your expectations.

You can use the Files section in your profile to upload any additional materials. The system accepts all the major file types, but if you are having difficulties uploading your file, just contact our Customer Support Representatives at support@freshessays.com.

We normally ask our clients to upload any additional materials in either Word or PDF format.

We give you three free revisions with every order.

You can request a revision both before and after approving the completed assignment. If you are requesting a revision after you have approved the completed work, you will need to go through our Customer Support Representatives and have them open your order for the writer.

After the approval, you have seven days to ask for a revision and fourteen days if your order is bigger than twenty pages.

For more information as to when free revisions apply to your order, see our Revision Policy.

It will be uploaded to your profile (the Files section) before the deadline, and the document that you get will be final, free from plagiarism (the plagiarism level no higher than 10%) and ready to go. We can also email you the paper after approval if you choose the option "Send final to email" in your personal account.

Every work has to pass through our Quality Assurance Department and be scanned for plagiarism using a plagiarism detector. If there is anything wrong with the paper, we will never send it to the customer.

While we are checking the work, you are presented with a preview (it has a watermark on it). You can either decline it or approve it, depending on how well your initial guidelines were followed. If you decline it, please let us know what you want to be changed, set a new deadline for the revision and wait for the revised version to be sent to you. Remember to include your guidelines in the Revision Instructions field.

We need to authorize some orders to make sure that it is the card-holder who is placing an order and not some people who stole your credit card or who are just using your name. Authorization gets more important as the order size increases or the deadline shortens.

Our Risk Department will always help you authorize your order. You can also get help from our Customer Support Representatives. Read more at Authorization Policy.

We usually send 2 authorization codes: one is sent to your email and another one is delivered to your phone via SMS. Please do not try to submit email authorization code for phone authorization code field, they are different. Generally, it takes about 10 minutes for the code to come. For additional assistance, contact Customer Support Representatives.

Additional Features

That is virtually impossible because the paper will follow all your guidelines and will be written by a professional writer. If any guidelines were not followed or something else went wrong, just ask for a free revision. Certain conditions apply, and you will have to check with our Revisions Policy for more information.

Even the best can sometimes be late. If our writers missed your deadline, contact our Customer Support Representatives, and they will tell you what’s happening with your assignment.

If the paper is late because of the writer’s fault, you will get a partial money back. If the delay happened because of a revision or because you supplied insufficient information and instructions, we are going to ask you to give us a little more time; no refund will be possible in this case.

Yes, some of our writers are much more experienced than others. They are real experts, and they are also the busiest authors. That is why getting them to work on your assignment will cost you more. So you can order a paper of superior quality with the TOP Writer option.

If you liked the work of one of our writers and you want this author to help you further with your assignments, you can use the Previous Writer option in the order form to ask us to assign the same writer to your new order. If the author you choose also happens to be one of our TOP Writers or Advanced writers, the total price will be increased accordingly. The option is unavailable for orders with a deadline shorter than 2 days.

For only $14.99 you can get text messages to your phone with order status change notifications. Our managers and our Customer Support Representatives will also try to serve you first and do everything to make you satisfied.

If you need proof of originality, you can order a plagiarism report from us. We use one of the best plagiarism detectors WebCheck and the report itself will be available after you press the “Approve” button.

The prices for our Plagiarism Report depend on the number and the types of the pages:

We check every paper for plagiarism before sending it to you. However, we use a secure and reliable WebCheck detector instead of TurnItIn. The TurnItIn service submits all the scanned papers into a database of already submitted and graded works. This means that if you check a paper that has been previously submitted to TurnItIn, the document will report as 100% plagiarized.

WebCheck is a great alternative and it fits our purpose at its best. It finds matches on the web, if any, and tells you how plagiarized, if at all, the paper is.

Yes, but since an abstract is a different kind of work that requires specific skills, getting it costs $14.99.

We provide title and reference pages absolutely for free. They do not influence the total cost of your order.

Freshessays provides our customers with the opportunity to earn money by referring the friends to our website. The program is easy to follow: create an account, share your referral code with friends and receive 10% from ordered papers. Here you will find a more detailed description.

You can get it with our "Sources Used" extra in your control panel. When you order this extra, you get a digital copy of the sources used in .doc/.docx/.pdf or any other format. It may also be print screens or images of the pages used. The sources will be uploaded once the order is delivered.

Sure! You can expect a properly designed table of contents/outline to make your paper even more structured and easy to comprehend. You just need to add an extra called Table of contents/Outline to your order in the control panel on the order page. It is available for an additional cost. Read more about our extras here.

Yes, of course. Before receiving your paper, you can ask our expert editor to check it once the writer completed working on your order. Or you can upload a work completed by you. Our editor will proofread a paper for you if you add an Editor's Check extra to your order in your control panel or ask your Customer Service Representative to do it for you.