IIR will hold its Total Customer Experience Leaders Summit, themed "Return on Relationships: Factoring Empathy into the Stakeholder Equation," on April 9-11 at the Trump International Beach Resort in Miami. For more information visit http://bit.ly/1bjgkhg.

According to IIR:

Creating an emotional customer experience starts well before purchase and extends way beyond transaction.

Your experience includes three full days of high-level visionary keynote presentations and in-depth case studies illustrating linking insights and data, data measuring and mapping, design thinking, synthesize intelligence from B2B and B2C companies across verticals, disciplines and cultures to march forward with a sound total customer experience plan.