You Break It We Fix It

From this page you can learn about our warranty, register your warranty, file a warranty repair request. For 2 years we will warranty your NorChill Cooler from Manufacturer defects, please save us all the trouble if you cut it with your fishing knife or dropped it in your campfire, that is NOT covered, so don’t fill-out the form. If you have an issue please fill out the form below. If you have not yet filed your Warranty Registration please scroll to the bottom and click the registration link.

Don’t have an issue with your cooler, looking to upgrade. Sign up for our Trade Up Program here.

Warranty Registration

Want to know what is covered by the warranty? Review the FAQ’s, Quick Facts and Complete Legal Description Below.

Need to file a warranty claim, review the information below, then Click Here.

Warranty Frequently Asked Questions

What do I need to do to be eligible for the NMP warranty? First you must complete and submit the registration form. within 15 days of purchase. Then you should print this page, attach it to a copy of the original purchase receipt and keep it in a safe place. You will be required to present a copy of the original purchase receipt to NMP if you make a warranty claim. We offer a free storage service for your receipt. Simply upload it to our servers when you submit the registration form.

If I submit this form within 15 days of purchase, why do I need to present my original purchase receipt if I want to make a warranty claim? The NMP warranty only covers the original purchaser of the product for a period as defined in the Complete Warranty Legal Description below. The original purchase receipt is necessary to match the date of purchase to the previously submitted form. Don’t forget, we offer a free storage service for your receipt. Simply upload it to our servers when you submit the registration form.

What are my options for getting a replacement product? When requesting warranty service, our representative will give you 2 options for obtaining a replacement? Option 1: After receiving a Return Memo you will need to return the defective item to us (It is recommended you ship the product back to us via UPS, FedEx, or other traceable method to ensure proper delivery). We will repair/replace the item within 2 business days of receipt and return it to you via UPS Ground service. Option 2: Prepay for a replacement via Credit Card and we will ship a replacement immediately. Upon receipt you will have 30 days to return the defective merchandise to us. Upon receipt we will issue you a full credit for the prepaid replacement. (Please Note: if the returned item is deemed have been abused, mistreated or not covered by our warranty policy you will be charged a repair fee.)

Who is eligible for the NMP Warranty? The original purchaser of the product from an authorized NMP dealer.

How Do Get A Unit Repaired By NMP Under Warranty? Warranty service can be initiated by contacting our support staff by submitting a warranty claim form by submitting the form above.

The product warranty term varies per product and will be clearly defined on the Original Packaging supplied with the product at the time of purchase.

All products that were purchased with a “-B” designation or “Recertified” carry a 90-Day Limited Warranty.

The warranty covers ONLY the original purchaser of the product from an authorized NMP Dealer.

You are responsible for any costs associated with returning the unit for repair.

This warranty is void if damage or malfunction is due to abuse, misuse, accident, failure to reasonably maintain, improper installation or use, or unauthorized alteration or repairs.

NorCross Marine Products, Inc will not under any circumstances be liable to anyone for any special, consequential, incidental, or other indirect damage of any kind, except where incidental or consequential damages are non-waivable as a matter of law.

If upon receipt of the defective unit NorCross Marine Products, Inc determines that the defect is not covered under the NorCross Marine Products, Inc Limited Warranty, NorCross Marine Products, Inc will contact you about your repair options and associated costs.

ALL returns that are shipped back to us without authorization will be rejected.

Complete Warranty Legal Description

NMP Marine Products, Inc. warrants, to the original purchaser, all products to be free from defects in materials and workmanship for 2 years from the original date of purchase. All products that were purchased with a “-B” designation or “Recertified” carry a 90-Day Limited Warranty.

If the unit fails to perform as described in the products written specifications, due to a defect in materials or workmanship, we will repair it free of charge for parts or labor. The customer, however, is responsible for any costs associated with returning the unit to NMP. This warranty is void if damage or malfunction is due to abuse, misuse, accident, failure to reasonably maintain, improper installation or use, or unauthorized alteration or repairs. NMP retains the exclusive right to repair or replace the unit at its sole discretion, and holds this right as the exclusive remedy available to the customer against NMP for any defect, malfunction, or non-conformity concerning the product, or for any loss or damage resulting from any other cause whatsoever. NMP will respond to all warranty claims within a reasonable time after receipt of the unit from the original purchaser, with such response time not to exceed thirty days without written notification of delay to customer.

A copy of the original sales receipt is required as the proof of purchase for warranty repairs. If the problems are related to depth readings, please send the transducer along with the unit when sending for repair. We will not under any circumstances be liable to anyone for any special, consequential, incidental, or other indirect damage of any kind, except where incidental or consequential damages are non-waivable as a matter of law. NMP goes to great lengths to provide the highest quality products, engineered and manufactured under the most stringent regulations in the world. We therefore reserve the right to make changes or improvements in our products without incurring the obligation to make these changes on equipment.

Warranty service can be initiated by completing an online Warranty Claim Form. ALL returns that are shipped back to us without authorization will be rejected.

Repairs Not Covered Under the Warranty: If upon receipt of the defective unit NMP determines that the defect is not covered under the NMP Limited Warranty, we will contact you about your repair options and associated costs. We reserve the right to deem any product unserviceable if replacement parts are no longer available

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