Background

PRESENCE has begun to use MiHMS, which visualizes a mind health easily using voice only, in order to quantify an effect of care services and improve an operation of nursing care facilities based on quantitative analysis.

Expected results

MiHMS can visualize a mental health easily using only voice, so results of services and actions can be evaluated faster than before based on data.

(1) Improving customer satisfaction based on quantitative analysis.

MiHMS can visualize a mental health of customers of nursing care facilities at high frequency without burden. Therefore, it is possible to evaluate and improve results of nursing care services in a timely manner based on the data, and it is expected that customer satisfaction for nursing care services will be improved.

（2） Improving employee satisfaction and service quality by quick PDCA.

MiHMS also strongly supports care of employees that keep high quality services and work environment improvement. The data stored at high frequency enables timely evaluation and improvement of actions. Therefore, employee satisfaction will be improved, and concentration, attention and motivation of employees will be increased. Finally, service quality will be improved, and operational risk and HR risk will be mitigated.