WOOLWORTHS has won the #respect of thousands of Facebook users after channelling Ice Cube and breaking out in rap to respond to a complaint about mouldy hommus.

Sydneysider Ben Hunter instigated the response from Woolworths, after posting a light hearted complaint about his SS Foods Hommus. The popular snack, which was still in its use by date, contained a lump of mould in the centre of the dip.

“Dear Woolworths Mosman, in the words of the modern day poet Ice Cube, ‘Today was a good day’, until a familiar craving for SS. Foods Hommus from my usual and reliable local Woolworths was bestowed upon me,” Mr Hunter wrote on Woolworths’ Facebook page on Tuesday night.

“I hopped in my car and made my way to ‘Woolies’, salivating at the thought of wrapping my mouth around a long carrot oozing with your culinary delight that is known as your delicious Hommus.

“I took that bad boy home ready to indulge my inner tastebuds and invite every sensation to my mouth party.

“I was shocked, disappointed and disgusted at the sight of a clump of mould atop the Hommus. I am at a loss as to what I am supposed to do. Do I eat around it? Do I accept this as satisfactory?

“Do I walk into Woolworths now, with the expectation that there is a very high chance that if I buy dip it will be “tough titties” for me if I run into the dip mould pandemic in my once secure home? Please, advise me on what is to be done in such dire circumstances.

The original post from Ben Hunter about his mouldy hommus. Picture: Facebook/Ben Hunter.Source:Facebook

But it was the quick witted and hilarious response from Woolworths that gained all the attention.

“Hi Ben, hello from the other side,” the post started.

“Firstly, we love the great poet Ice Cube. But let’s talk about Hommus.

“We totally understand that this is not okay and we will follow up with the store to make sure any other products like this get Straight Outta Mosman.

“The Boyz in the Hood will look into this for you. Check Yo Self and get over to the service desk for a refund and replacement — You Know How We Do It.

Peace out Hommus.”

Within 23 hours, the post gained over 32,000 likes and a string of praise from social media users.

Big 4 Sunshine South West Rocks complemented the supermarket, posting “Nothing short of brilliant! Well played Woolies!!” For which the supermarket replied “Started from the bottom now we here.”

Daz Pazera labelled the post as the “Greatest. Response. Ever” and that the replies have earnt a “loyal customer for life ... I love you more than a fat kid loves cake.”

Dan from Optus sparked praise for taking a firm but fair approach when replying to customers on the company’s Facebook page. Picture: Facebook.Source:news.com.au

Just last week, Optus customer service representative ‘Dan’ gained hundreds of fans, after taking a firm but fair approach when replying to customers complaining about multilingual advertising.

Impressing the page’s 276,000 followers, the Melbourne employee took to Facebook and schooled customers for complaining about the non-English ads.

“Thanks for the feedback Virgil. Australia is a nation full of languages, some 200 plus of them are native to Australia, but English is not one of those native languages,” Dan quipped in one of his responses.

“I live in Melbourne, a city renowned for its multicultural community, with world famous precincts to celebrate other cultures.

“We have Lygon St, where you can still hear Italian spoken in a lot of the restaurants, Lonsdale St and suburbs like Oakleigh, where you can practice your Greek.

“A rich society is a diverse one, and a warm welcome to someone in their own language makes them feel like a part of that community.

“We’ll be advertising on more flyers, in more languages, that we have staff who can welcome you in your own language — Dan”

This isn’t the first time the Woolworths social media team have turned to rap lyrics to respond to a Facebook complaint or inquiry. Picture: Facebook/Jamie McGloin.Source:Facebook

It’s not the first time the Woolworth’s chain has engaged in a rap battle with consumers.

In September last year, Canberra resident Jamie McGloin posted a photo of himself on the Woolworths Facebook page with a handful of spaghetti and the lyrics from Eminem’s Lose Yourself.

“I was nervous, my knees were weak, my palms were sweaty and to top it off, I had a vomit on my sweater already,” he posted.

“To be honest, I was ready to drop bombs, but I kept on spaghetti what I wrote down.”

“I feel I had one shot, one opportunity and I let it slip, I could have seized everything and I left with nothing but a brown onion and tomato paste.”

“I lost myself in the spaghetti because I had spaghetti on my spaghetti already. Snap back to spaghetti. Oh there’s goes more spaghetti!”

“So today I went back to purchase some spaghetti, instead of finding spaghetti in the packet, I found this. It was spaghetti! What should I do with it? Should I return the spaghetti?” McGloin asked.

Woolworths social media team fired back with more Eminem rap lyrics in a hilarious Facebook response.

“Dear Jamie, you can do anything you set your mind to man,” the post read.

“The answer to your burning question is pretty clear ... All you need to do is Lose Yourself in the spaghetti, the sauce, you own it. You better never let it go! You’ve only got one pan, don’t miss your chance to cook, cuz dinner only comes once in a day. Yo,” the comment continued.

Later, the supermarket made further comment to the tune of The Real Slim Shady.

“May I have your attention please? May I have your attention please? Will the real spaghetti please stand up? I repeat, will the real spaghetti please stand up? We’re gonna have a problem here.”

News.com.au has approached Woolworths for comment.

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