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Samanage, the provider of the SaaS-based enterprise service management platform built to help make work life better, has launched its new European Union (EU) data center in Ireland to ensure data protection under the EU Data Protection Directive ahead of finalization of the new EU-US Privacy Shield. The company also received Service Organization Control (SOC) 2 Certification of security controls and operations to provide customers a higher level of protection currently mandated by the industry.

“Our EU data center and adoption of Model Contract Clauses, authorized by the European Commission, ensures that our customers remain in full compliance of the strong obligations and requirements set out by the European Court of Justice,” said Darroll Buytenhuys, chief revenue officer at Samanage. “As specific elements of the EU-US Privacy Shield agreement are revealed, Samanage has elected to move aggressively to maintain the highest possible standards of clear limitations, safeguards and oversight mechanisms for every customer, regardless of where they conduct business.”

Additionally, today the company announced that it has successfully undergone a Service Organization Control 2SM Type II examination and received its SOC 2 Certification. An SOC 2SM Type II report is designed to meet the needs of existing or potential customers who require assurance about the effectiveness of the controls at a service organization relevant to the security, availability or processing integrity of the system used by Samanage to protect customers’ information and maintain the confidentiality and privacy of that information.

"We are pleased that our SOC 2SM Type II report has shown that we have the appropriate controls in place to mitigate risks related to security, availability and confidentiality,” said Steve Stover, Samanage vice president of Product Management. “With this stamp of approval for operating in the cloud, our customers can feel confident that their auditors will be satisfied that Samanage provides standardized and certified reports and all required security compliance controls and operations. Our goal is to always provide customers with the confidence to assess and address any potential risks associated with an outsourced service.”

About Samanage

Samanage offers the only SaaS-based Enterprise Service Management platform that empowers organizations to streamline business service requests and delivery processes with remarkable visibility to measure and improve service quality. Samanage offers a new class of agility to rapidly create automated service request workflows, and an unrivaled service experience that makes it easy, fast and affordable to use.