Operations Management The barriers to communication and transportation are crumbling and the global marketplace is revolutionizing into a playing field that has never been so equal. Efficiency and effectiveness are two of the most powerful words that have surfaced in this new era of business where maintaining a competitive edge is the difference between succeeding and faltering to bankruptcy. At the forefront of this expanding new frontier is a relative young an innovative management strategy known as operations management. According to Heizer and Render “operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.” This definition can be used to explain two types of outputs, tangible and intangible. A tangible output or good is something physical that can be inventoried, resold, transportable, selling is distinct from production and is often easy to automate. Examples of tangible products could be cars, televisions, baseball hats or even log homes. Whereas an intangible output or service is something that can not be physically touched but provides something of value to the consumer. Services usually cannot be inventoried, selling is often part of the service, they are produced and consumed simultaneously, and the site of the facility is essential for customer contact. Buying airplane tickets, seeing a physician, getting a haircut and having an investment manager are all situations where the service is unique and is not tangible.

In order to create goods and services all businesses have to execute three functions: marketing, production/operations, and finance/accounting. Even though this paper will focus on operations it is important to briefly discuss all three functions in a broad sense. When an organization markets to a larger target audience its goal is to stimulate demand to relieve some of the surplus supply. In some simplistic cases it merely means taking the order for a product. Marketing can appear in several forms from commercials to coupons. Production/operations creates the product, whether it be a good or service. Finally, Finance/accounting tracks how well the company is doing, where money is being allocated, and collects money from consumers.

This paper will focus on the key concepts that revolve around operations management, with an intense concentration on the ten decision making areas. Following the background information on operations management, the paper will discuss two Nordic companies, Nordea Bank and Honka Homes, both of which adhere to the same decision making paradigms but have two very different outputs. History of Operations Management

There are several prominent contributors that gave way for a more formal understanding of what is now known as operations management. The OM discipline is centered around efficiency. The innovation of interchangeable parts by Eli Whitney in 1800 provided for groundbreaking speed and cost effectiveness. Since the same parts could be...

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...﻿OPERATIONMANAGEMENT
Question 1
Briefly explain the activities in OperationManagement.
Operationsmanagement refers to the activities, decisions and responsibilities of managing the resources which are dedicated to the production and delivery of products and services.The part of an organisation that is responsible for this activity is called the operations function and every organisation has one as delivery of a product and/or service is the reason for existence.
Operations managers are the people who are responsible for overseeing and managing the resources that make up the operations function. The operations function is also responsible for fulfilling customer requests through the production and delivery of products and services.
Although the operations function is central to any organisation, it is only one of the three main core functions, the others being marketing and finance. The marketing function is responsible for communicating the organisation's products and services to its markets and researching customer wants and needs.The finance function is responsible for providing information to assist in economic decision making and the overall management of financial resources.
Question 2
Compare and contrast between Traditional Management & Total Quality Management....

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BX2062 OperationsManagement |
Literature Review |
“Too much theory, not enough understanding”Veronika12665417 |
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Bachelor Of BusinessSP53 2012 James Cook University Singapore |
Article Overview
The article was written by Roger W. Schemmer in early 2009. Basically, the article is addressing about the usage of theory in operationsmanagement. As mentioned in the article, theories used in the journal article, as science defines it, is not at the center of much of the research. This essay and its comments were engaging for more attention to what theories can mean for our understanding in operationsmanagement.
Ten years ago, the writer and Morgan Swink published an article “On Theory in OperationsManagement” which meant to discuss the issues that operationsmanagement does not have their own theories that can be the framework of their disciplines. As the time passed by, the role of theories have changed; the existence of question whether theories still being used in productive ways to advance our understanding; and which theories have been forgotten or have been developed, have not gotten a satisfied responses yet, therefore, they wrote this essay to reassess the role of theory in operationsmanagement (Schmenner, 2009).
To address those issues related to the reassessment of the...

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QMDS311-001 OPERATIONMANAGEMENT
a) Introduction
The company that our group chose to study is City of Dreams Macau (COD), which is located in Macau Cotai coherent highway. COD is a diversified entertainment resort, which contains a rich set of entertainment, grand hotel accommodation, international cuisine, internationally renowned brands as well as casino. Luckily, we found a manager in entertainment and progress department of this company to help us conduct an interview. The information of this manager are as follows:
Manager name: Huá dì
Telephone number: 66884314
Position: Theatre Director
Main responsibilities: All ticketing and frontline day-to-day operation of Atrium, Dancing Water, Hard Rock pool party, The Junyue MMA boxing matches, CUBIC ticketing and TABOO.
COD’s corporate goal, as stated by Lawrence Ho, is to become the tourist resort that makes Asian and even the global tourists to have multi-day stay, and to consolidate Macau as Asia’s leading leisure and tourism center. COD locate in one of the most competitive area in Taipa, Macau. There are several entertainment resort hotels, such as Venetian, Sands Cotai Central, Galaxy Macau these competitors. COD has to keep its competitiveness to fight with them. So COD provides with some entertainments (like the house of Dancing Water, Dragon treasure, etc.) to attract the customers to come to COD to achieve corporate goal. In order to improve...

...OPERATIONMANAGEMENT IS IMPORTANT TO ALL BUSINESS
To be able produce specialized managers capable of fulfilling strategic tasks within business and government enterprises the need for the practice of operationsmanagement cannot be forgone. Operationsmanagement is very significant in business operations since it forms the heart of the organisation by controlling the system of operation. Operationsmanagement deals with the design, operation, and enhancement of the systems that generate and deliver a firm’s primary products and services. Like marketing and finance, operationsmanagement is a well-designed field of business with clear management responsibilities. Panasonic Corp. is a company in which produces various electronic components such as Audio, Video, Televisions, Information and Communication, Semi-conductors and other Electronic Components.
In a business entity like Panasonic Corp. the use of operationsmanagement is very essential in every framework of the company’s activities. Panasonic Corp. uses operationsmanagement to ensure and maintain competence and effectiveness in the organisation. Efficiency in Panasonic Corp. is concerned with how well resources such as individual expertise and inputs are put in use...

...Operationsmanagement refers to the complex set of management activities involved in planning organizing leading, and controlling an organization’s operations. At one time, operationsmanagement was considered the backwater of management activities – a dirty, drab necessity. This view has changed in recent years, as more and more managers realize how operations can be a “beehive” of activity with major financial consequences for any organization. For instance, to support the work of Johns Hopkins University Hospital in Baltimore, the facilities department each year handles more than 40,000 work orders, oversees hundreds of construction projects, and manages an annual capital budget nearing $200 million. Operationsmanagement also includes something seemingly as mundane as mailing. Many, many companies spend millions annually on mailing costs. With rising Postal Service rates and widening global business operations, managers pay very close attention to mailing costs and alternatives. Indeed, a whole new industry has emerged in competition with the Postal Service as managers take mailing operations. Some prominent players in that industry are United Parcel Service (UPS) and Federal Express.
Operationsmanagement is important to an organization’s managers for at least two reasons....

...INTRODUCTION
The following assignment is based on operationsmanagements within IKAE. The aim of this unit is to analyse the operations functions within the organisation by understanding strategic operationsmanagement, the operations process and planning and control.
“Operationsmanagement is an area of business that is concerned with the production of goods and services, and involves the responsibility of ensuring that business operations are efficient and effective. It is also the management of resources, the distribution of goods and services to customers and the analysis of queue systems”
(http://en.wikipedia.org/wiki/Operations_management).
About IKEA:
IKEA is a privately-owned company founded in Sweden by Ingvar Kamprad. He first started to sell pens, wallets, picture frames, table runners, jewellery and nylon stockings and decided to add furniture in 1947. IKEA has now around 260 stores, much of which are located in Europe, the United States, Australia and Asia.
Nowadays IKEA is known for selling modern and utilitarian furniture at low prices their vision is "To create a better everyday life for the many people". IKEA motto is "Affordable Solutions for Better Living".
Their operationsmanagement are strongly focused on achieving this goal; they use their resources effectively to gain...