The Microsoft Certified Desktop Support Technician
(MCDST) certification will get you started in your
IT career by ensuring you have the skills to successfully
troubleshoot desktop environments running on the Microsoft
Windows operating system.

Organisations need entry level professionals to support
the Windows Desktop Operating System environment.
The MCDST certification validates the fundamental
skills needed to enter the IT industry as a support/help
desk professional. The desktop support technician
role helps end-users be more productive with Microsoft
Windows and Microsoft Office. For individuals who
are ready to begin a successful career path and take
advantage of job market opportunities, the MCDST certification
puts them on the right track to get a job that meets
increasing support services demand. The MCDST also
counts as the elective for the MCSA.

The value of MCDST certification to IT professionals:

Validates the baseline skills needed
to enter the IT industry as a support professional.
Helps accelerate support technician careers by providing
a structured framework for learning skills.
Distinguishes job candidates from their peers.
Enhances job satisfaction through increased technical
competency.
Provides a knowledge foundation for additional Microsoft
certifications.

Examples of your target job titles include:

• Desktop Support
• Help Desk Support
• PC Support
• Technical Support

Studying for the MCDST.

You gain MCDST certification once you have passed 2 exams. If you are familiar with the Microsoft Windows platform and use operating systems, on a daily basis you should expect to take between 2-4 weeks to complete the MCDST.

For those that are new to the IT industry or are looking change or start a new career you should allow slightly longer study time. There is a lot to learn and it covers many subjects and as with all other professions there is no quick fix to becoming qualified, beginners should allow up to two months to complete the MCDST.

The MCDST certification will help to increase your value in the workplace and qualify your IT skills. With a couple of years experience you would expect to earn £25-35k and the average wage for a IT professional in the UK is £41,00. For more information on salaries and the job opportunities an MCDST certification will lead to click here.

How do the online interactive courses work?

We send you a user name and password and you will get a unlimited access for 12 months to the courseware. Once you have your login details you are free to access the course from any PC with an internet connection, there are no downloads or software to slow your PC down.Our certification courses will give you everything you need to pass the regulated exams, and even prepare you with exam questions and real world simulations. Plus if you do get stuck you can ask unlimited questions through our 24/7 instant mentor support.