SITA Lab

SITA Lab is SITA's strategic technology research arm. Our role is to stimulate technological innovation in the air transport industry (ATI) and bring emerging technologies into SITA's portfolio. We innovate in collaboration with airlines, airports, and technology specialists globally.

Having some of the most experienced and dynamic developers in the air transport industry (ATI), SITA Lab is heavily investing in emerging technologies and investigating the enhancements they can bring to passenger and crew journeys. From Artificial Intelligence and Internet of Things to blockchain and biometrics, we are stretching the abilities of these technologies to their limit to find new cutting-edge solutions to some of the industry’s biggest challenges.

New innovations and ideas arising from internal discussions as well as external requests are developed and market-tested within a secure environment.

SITA Lab has helped create many world-firsts in air travel - from first exit check using just facial biometrics to the use of intelligence machines such as KATE, our autonomous check-in kiosk.

Leveraging SITA’s existing self-service technology together with the use of mobile and biometrics technologies, SITA Lab is working with governments, airlines and airports to speed up identity checks for passengers.

Using artificial intelligence has the potential to radically change manual airport processes, alleviating required stops and interactions. It will allow people to be more efficient by freeing them to focus on other tasks.