Shipping & Returns

FAQ

HOW DO I TRACK MY ORDER?You can track your order by DHL or contacting our customer service.

WHERE DOES HOLLISTER CO. SHIP?When ordering from Hollister Co., shipping is available within HongKong, Espa a and to the US.

WHAT ARE THE CHARGES FOR SHIPPING & HANDLING?Shipping and Handling rates are based on order size, destination, and delivery time.

WANT TO WORK FOR A STORE OR BECOME A HOLLISTER CO. MODEL?If you are 18 or older, you can apply for a store position at any Hollister Co. store location. The models in our marketing start by working in our stores and then become eligible to be cast for Hollister Co. marketing campaigns.

WHAT ARE THE RETURN AND EXCHANGE POLICIES?If you are not satisfied with your purchase, you may return it to us for an exchange or refund.

WHAT IF MY MERCHANDISE DOES NOT FIT?We recommend a Speed Exchange. A Speed Exchange is where you choose your replacement merchandise and we charge your original payment type for the replacement merchandise right away.

CHECKOUT FAQWILL I GET A CONFIRMATION NUMBER?Once your order is placed you will receive an email from us with your order number.

WHAT IF MY ITEMS DO NOT FIT?We recommend a Speed Exchange. Order your merchandise today, we'll charge you for the new merchandise and waive your outbound shipping fees. Return your original merchandise (and receipt) to us. We'll process your credit when we receive your item.