Error D000-0185 occurs when you try to download an update

You see the following error code and message when you try to download an Xbox Dashboard update:

D000-0185 Can't download the update. To test your connection, open System Settings and select Network Settings, Test Xbox Live Connection. If the problem persists, go to www.xbox.com/support

This may mean that the console could not find a storage device (memory unit or hard drive) during the software update.

Solutions

To resolve this problem, try the following solutions:

Solution 1: Check Xbox Live service status

Check for service alerts at Xbox Live status, or see if there's an Xbox Live service alert at the top of this page. If there are any current service alerts, wait a while and then try again.

US customers only: If a specific service or app is experiencing an outage, you can request SMS or voice notification when it's working again. Under the app or service name, click Notify me when this service or app is up and running.