Q: I just placed an order to ship you my own locket for engraving and when I shipped it to you, I forgot to place the order number with the locket. My order number is #417435 and I just shipped the locket yesterday from Claymont, Delaware. It is a silver heart lockett with fake diamonds on the front. Will there be any issue with processing this order?
Thank you for your time

A: This should be no problem syncing it up for you.

Q: How do I get a fingerprint of the person if they passed away?

A: Funeral homes normally have records of the fingerprints on file so you can call the funeral home and ask them for it. Normally they will even send it to us themselves. Most are normally very understanding and aware of the product and would love nothing more to help. Let us know if you need help retrieving them, sometimes we can call over and get it done.

Q: How can I get you the fingerprint once have it?

A: Once you have the fingerprint you have 4 different ways to send it.

Upload - You can have it scanned in the computer or you can scan it in yourself.
Then, you can upload it with the order. We have an upload option when placing the order.

Email - you can email the photo over as well. A lot of the times people select this option
when they either do not have the print handy, or they have someone else do it for them.
After you place the order you email the thumbprint with the order number we give you to orders@picturesongold.com.
The website will tell you all of this as you are placing the order.

Fax - Since most fingerprints are black and white you can even fax them in to us,
although email and upload you get the best resolution from. You would place your order and select the
fax option then fax your print along with the order number to 347-521-1194. The website tells you all
of this as you are placing your order.

Mail - this is the slowest method, but some people just do not have the capabilities of scanning, emailing, or faxing.
We do send the prints back along with the order. Just select this option then mail in your photos to our address along with the order number.
The website reminds you of all of this as you are ordering.

Q: Are the fingerprints deep when you carve them on to the charms or pendants? Can you actually feel them?

A: Yes, the process we use is called "Laser Carving" and it´s nice and deep and you can actually feel the grooves of the fingerprints on the medal. They will never ever wear off.

Q: How do I know if the quality of my print is good enough?

A: Majority of the time we spend making your jewelry is modifying the fingerprint to ensure it looks perfect on the jewelry. In the rare circumstance that we feel the results won´t give the quality we expect we´ll alert you and request another set of fingerprints.

A: Yes, as you´re ordering the website will ask you if you´d like a message engraved on the back side. We give a nice amount of characters as well due to the high definition laser engraving we use. There is an additional cost of $20.

Q: How can I get my babies fingerprint to you? Do you supply a kit?

A: The best way to get any fingerprint whether it be baby, child or adult is a simple ink pad. You can go to any local drug store or office store and get an ink pad and simply press the finger in the ink pad and mark it on any piece of white paper. It´s really easy. We suggest giving us a number of different ones as well and allow us to choose the best and clearest print.

Q: My funeral home offers this service but your items are much more reasonably priced, why is that?

A: We manufacture all of our jewelry right in our factory in Staten Island, NY. Funeral homes are buying from other vendors, like us, and then reselling to the public to make a profit. Since you are buying direct, you save.

Q: I want to buy prints for the entire family, can I get a discount?

A: Yes, just give us a call at 877-703-1143 and let us know how many you´re interested in and we´ll gladly work with you on a better price if you´re ordering quantities.

Q: What is the time frame from placing an order to receiving the item at my front door if engraving a picture and a message is requested?

A: Normally we ship within 4 business days. If you need it sooner let us know. If you provide us with your zip code we can let you know the estimated time of arrival for UPS ground shipping.

Q: I have large digital images and your cart would not let me to upload it, what is the easiest way to resize photos to smaller size?

A: The easiest way is using a free Windows XP download called the Image Resizer

If you are experiencing problems with PicturesOnGold.com shopping cart, it is likely that you have a corrupted cookie.
The easiest way to fix this problem is to clear cookies from your computer and clear your web browser´s temporary files.Click here and follow the instructions to delete
and enable cookies.

Q: Hi! I was just browsing your site and noticed that you are located in Staten Island (I live in Brooklyn). I was wondering if this was where I could perhaps visit your store or drop off a picture?? I would like to order a pendant but would rather not pay for shipping a picture if I can just come to your location! Thanks a lot!

A: You can come to out location in Staten Island. We are located at:
1639 Richmond Road, Staten Island, NY 10304

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A: A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site´s computers and stored on your computer´s hard drive.
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PicturesOnGold.com requires that your Internet browser supports and accepts cookies. To enable cookie support, view your browser preferences and select the "Accept All Cookies" option.

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Go to the "Tools" menu.

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Click "OK" to save changes.

Netscape 7.1/Mozilla 5.0

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Set "Allow per-session cookies" to "Enable".

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Q: How Long does it take get my order?

A: Normally it takes us about a week from the time we receive your order to process it. The shipping method you select determine your arrival time.

Customers Reviews

"I wanted to write & express my gratitude to picturesongold.com. Some history on me, I am a dog breeder & trainer - my dogs are my passion, my life. Recently, one of my babies was laid to rest due to medical conditions. I was (and still am) devestated to say the least. I ordered the large oval photo pendant, skeptical, but excited to see the result. It arrived yesterday in the mail. I cried like a baby - tears of sadness for my loss, but tears of happiness - this necklace is gorgeous. I am amazed at the detail of my picture! And I can't believe how quickly I received the pendant in the mail! It is truly a work of art, I will recommend your website to others & I'm sure that I will use it again. Thank you Pictures On Gold for bringing my baby back to me....even if it's just in a necklace. A necklace that I will truly treasure forever."-- Jennifer M.

"I just received my womens 3/4 inch plate I.D. bracelet and I am thrilled. It is so nice to purchase something 14K rather than pay almost the same for gold filled because this will last a lifetime. Thanks for the fast shipping and beautiful bracelet. I do plan to bring it to the jeweler to change to a lobster claw clasp."-- Nancy

"Thank you so much!! The necklace I ordered for my sister is absolutely beautiful and she loved it. There was a minor problem in the beginning but your company worked with me and I couldn't be happier. I've recommended you to EVERYONE I know. Thanks again!"-- Doris

"THANK YOU SO VERY MUCH!!!!!!!!!!!!!!! I have never dealt with such efficiency and AWESOME Customer Service!! It came out ABSOLUTELY BEAUTIFUL!!!Thanks so much again,Janet :)"-- Janet

"Two days after ordering, the sterling silver oval four photo locket, Catalog II-4003 was received in a beautiful box. I'm impressed that it could get here so soon as it was engraved. The locket is an anniversary present from my husband -- it's the first time he's actually given me an anniversary present before the actual day! Did I mention it's gorgeous? Couldn't be happier with the quality."-- Karla

"I wanted to get a gold charm that represented the dedication and love my son had for being a member of his college's marching band. This was for his 18th birthday. Since his college is a very well known school I thought it would be easy to find that charm. It wasn't I looked all over the internet and called my local jeweler. Couldn't find what I wanted anywhere. I luckily found your website. I called and spoke to Danny. This was to be a "custom" charm. We spoke and he gave me ideas that I never even thought of I was thrilled that finally I was able to get my son the charm I wanted too. I received the charm and it was beautiful, everything I expected and more. We gave my son the charm this weekend when we visited his school for Parent Weekend. He now owns something that no one else does and his fellow band mates/friends have given him numerous compliments. Thank you Danny and the others who helped make my idea a reality It was a pleasure and I would not hesitate to order from your company again."-- Diane

"i just received my order-oh,how wonderful...i never imagined it would be this awesome.i will definetly be ordering again-thanks for making christmas special for my hearbroken son.he's going to love the dog tag."-- Teresa W.

"Hello!

I just received my ring today and it is absolutely beautiful! It fits perfectly and I am so very pleased and proud to wear it. Thank you for carrying such a lovely piece of jewelry.

Sincerely,Kathleen A"-- Kathleen

"I just received the fire fighter watch I ordered for my boyfriend's graduation, and it is beautiful! It is simply stunning and it arrived so quickly! Thank you so much, I can't wait to order from you again for gifts for my whole family!"-- Sarah

"I received my order last week. Wow! I love it. It is better than I expected. The process of ordering was easy and the order arrived fast. Thank You."-- Deb