Unconditional Satisfaction Guarantee

Holiday Returns: All purchases made from November 1 and December 31, 2018 are eligible for return through January 31, 2019. Please note if you paid for shipping for your order, you will not be credited the cost of shipping when we receive your return.

Hassle-Free Refunds
Please note that since we are an outlet store and dedicated to keeping our prices as low as possible, we are unable to provide free return shipping.

Merchandise must be returned to us within 30 days of receipt.

You must include your packing slip that arrived with your original purchase for processing.

Please ship your return merchandise back to us via the shipping method of your choice.

Once we receive your item, we will credit your original form of payment.

Refunds will be credited for the purchased price along with any applicable taxes.

Please allow 5-10 business days after receipt of your package to process returned items and for a credit to reflect on your account statement.

Returns must be in new condition, in the state you received them.

Joe's New Balance Outlet reserves the right to refuse worn or damaged merchandise.

If you have any questions regarding a refund, please contact Customer Care at 866-590-4965. We will be happy to assist you!

Shipping Options & Cost

Holiday Shipping Guide

NEED YOUR PACKAGES TO ARRIVE BY DECEMBER 24, 2018? If so, here are your shipping options.

Shipping Method

Order By Date

STANDARD SHIPPING (UPS SurePost)

Tuesday, December 11th

UPS GROUND $9.95

Thursday, December 13th

UPS Priority 2-Day AIR $15.95

Tuesday, December 18th

UPS EXPRESS 1-Day AIR $21.95

Thursday, December 20th

Important Shipping Information:

UPS does not deliver on weekends or holidays.

In-stock orders are not guaranteed to ship the same day they are received. All orders received for in-stock items will be shipped within 2 business days.

Upgrading shipping to Priority or Express means your merchandise will arrive in the time frame specified after the product has been shipped. However, the order processing time and fulfillment may result in additional time for delivery.

If your item is shipped via United States Postal Service, the tracking option will not be available.

Shipping Method

Cost

Estimated Delivery

Standard Shipping (UPS SurePost) Orders over $99
Provides the combined, reliable convenience of UPS and USPS delivery. Your package is shipped via UPS and may be transferred to your local post office or continue through UPS for final delivery. Available in the 48 contiguous United States. Shipping to AK, HI, US Postal Territories and APO/FPO addresses is offered through additional shipping methods.

FREE

2 to 8 business days once shipped

Standard Shipping (UPS SurePost) Orders under $99
Provides the combined, reliable convenience of UPS and USPS delivery. Your package is shipped via UPS and may be transferred to your local post office or continue through UPS for final delivery. Available in the 48 contiguous United States. Shipping to AK, HI, US Postal Territories and APO/FPO addresses is offered through additional shipping methods.

3-7 business days (Final delivery is subject to the terms of APO/FPO services.)

Shipping Method

Standard Shipping (UPS SurePost) Orders over $99
Provides the combined, reliable convenience of UPS and USPS delivery. Your package is shipped via UPS and may be transferred to your local post office or continue through UPS for final delivery. Available in the 48 contiguous United States. Shipping to AK, HI, US Postal Territories and APO/FPO addresses is offered through additional shipping methods.

Cost

FREE

Estimated Delivery

2 to 8 business days once shipped

Shipping Method

Standard Shipping (UPS SurePost) Orders under $99
Provides the combined, reliable convenience of UPS and USPS delivery. Your package is shipped via UPS and may be transferred to your local post office or continue through UPS for final delivery. Available in the 48 contiguous United States. Shipping to AK, HI, US Postal Territories and APO/FPO addresses is offered through additional shipping methods.