Metrics and their unintended consequences

When hospitals are being judged on their patient success outcomes, the approach to care changes--not necessarily for the better.

By Megan McArdle|January 05, 2018 at 05:30 AM|Originally published on Benefitspro.Com

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What you measure is what you get, not necessarily what you want. (Photo: Shutterstock)

In December, doctors at a VA hospital in Oregon decided to admit an 81-year-old patient. He was dehydrated, malnourished, plagued by skin ulcers and broken ribs – in the medical professionals’ opinion, he was unable to care for himself at home. Administrators, however, overruled them.