Have you ever decided to buy or sell the bicycle you got three years ago for christmas? The one that’s ended up collecting dust and cobwebs in the shed ever since? Or are you are the complete opposite and want to buy your next upgrade for an upcoming triathlon or race, but the bike of your dreams is the other end of the country?

Well shipping a bicycle to a buyer or seller by yourself can be very difficult, time consuming, irritating and expensive. Firstly you have to label your package correctly. Secondly and most difficult, is to calculate the published and hidden price of shipping which in itself, when considering fuel surcharges, VAT, insurance and several other hidden costs, is a minefield. Then you have to determine your shipping method and then and only then, research different options of varying degrees of cost, hidden complexities, irritation and the occasional call centre. You then might have to go to the nearest collection point and leave it there, alone, hopeful it will make it to the other end in one piece. another alternative is to get it picked up from your house at considerable expense by guy in a rusty van with limited evidence of any service history. So, long story short, shipping packages by yourself can be a real hassle and it goes without saying it can be very time consuming and expensive if you are not familiar with the shipping and transport landscape.

However, there is a quicker, simpler, clearer and cheaper solution to all of this! We at CycleSent will make your bicycle shipping experience much easier, cheaper and most of all more efficient. When using CycleSent, you have three options to choose from, Delivery with a box, Delivery without a box (where you already have one,) or we can just send you the box for future use. We offer an all inclusive tracked & signed bicycle delivery service, meaning you will be able to track your package at any time. You will receive email alerts at certain points in the booking process and all for a fixed fee as little as £26.99 throughout mainland UK. Bicycle shipping has never been so easy with CycleSent, we save you time, money and stress and most importantly do the hard bit for you. We also take great care when handling and shipping bicycles because we know how much that bicycle means to you or it’s new owner. We offer the most competitive transport insurance available and our UK services are same day pick up and next day delivery. We offer an international service which means we can deliver your bike anywhere in the world at competitive prices. Allowing you to rest easy when going on bicycle holidays or competing abroad. You give us a date and place and we will make sure your bicycle is there, then.

How it SHOULD be collected and shipped!

Do you want to have your bicycle packaged, collected and delivered as soon as possible? We have the perfect answer. Being able to deliver your bicycle anywhere in the world whilst saving you the hassle and only costing a fraction of what you would be paying if you were to do all the work and ship it yourself. CycleSent will take good care of your bicycle regardless to what brand, size, value or age and will securely put your bicycle in a safe place if you are not home or kept at our depot to redeliver the next time you are available. You just need to tell us where.

Cycle Sent are UK based, offering telephone and email support through, and often outside, normal working hours. We think of ourselves as providing a personal and caring service that we take great pride in. Transport and courier services for cyclists by cyclists, if you will. Because cycles are all we do, we are focused on what is important – care, trust and efficiency to ensure customer satisfaction on every bicycle delivery. Trust Pilot reviews rate our services as excellent – when compared with the bigger courier companies you will be amazed.

So here’s the simpler way of explaining how your bicycle should be collected and shipped and hopefully you will understand how much time, effort and money we will be saving our customers by using our service.

You package up your bicycle in the box we deliver to you, making sure it is boxed up securely. We suggest using bubble wrap, polystyrene foam/nuts or other light packing material – it is important the contents do not move around in transit to avoid scratching each other or puncturing the box. If you don’t have packing material, do not worry we can send you shred and filler with your box. click here to see how to use our box and pack your bike

The courier then collects your bicycle from the collection point and on the date you give us. this can, by the way, be different to where we delivered the box, if you are at work or with a neighbour or even local bicycle shop if you aren’t at home.

The courier will take your bicycle to the depot to be shipped out again to the destination you requested the bicycle or bikes to be delivered, and if you want to send your package abroad, we will arrange that too.

How it SHOULDN’T be collected and shipped

Well firstly, you need to make sure that when shipping your bicycle, you use a secure box. Don’t be lazy and use wrapping paper, it may be cheaper and quicker, but it wont do the job.

Jokes aside, we take great care of your package and we hope you do the same. We send all our packages marked fragile.

Over the years we have seen some unusual courier practices. We will try and avoid the following examples and treat your prized bike with care.

We may be eager to collect your bicycle, but not as eager as this guy

In this couriers’ defence, he did what the customer requested

We will make sure your package is well hidden and secure when you are not there to sign for it

PACKAGING DETAILS

Each boxed bike cannot exceed 25kg and dimensions of 160cm L x sum (w+H = 120cm as it will be rejected at the collection depot and returned to sender, incurring a failed collection charge of £12.00.

For security, protection and insurance reasons your bike must be fully enclosed in a box, ensuring the box and bike are adequately secured and protected for transport. Ensure the bike and parts cannot move around inside the box as this may cause damage to bike parts and box, voiding insurance. Please use adequate packaging materials to pack the bike securely.

We can provide you with our 150 x 92 x 22cm bike box, which will accommodate most standard bicycles, or your local bike shop or shipping company may have ex-display boxes and packaging materials as required.

PLEASE NOTE

When preparing your bike for dispatch, we require the following:-

We request that you photograph your bike - front, side, back and side - in order to fully register the condition of the bike. If you choose, you may email the pictures back to us in advance to log the condition prior to dispatch.

Once you have thoroughly bubble wrapped your bike (or taken other protective measures for the transit) we request that you also photograph the packaged bike and again you may email the pictures back to us.

Please note that in the very rare event that a bike is damaged in transit, it will be helpful to have received these images AHEAD of dispatch to further validate your insurance claim with the insurance provider.

It is also important to note that any claims MUST BE MADE WITHIN 24 HOURS of delivery otherwise we will not accept claims for any damages or losses.