Adjuster Talk

Property Insurance Adjusting Podcast Hosted by: Jason Heenan

Building a Solid Reputation as a New Insurance Adjuster with Mark Hoversten

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Mark Hoversten is an independent insurance adjuster based near Denver, Colorado whose primary focus is crop liability claims, large commercial loss claims, and high-end residential claims. His career initially began in 1992 after the destruction that followed Hurricane Andrew. Before becoming an insurance adjuster, he was the owner of a roofing company in central Iowa.

Mark joins me today to explain why it is critical to build a solid reputation as a new insurance adjuster, the challenges that many new adjusters may face throughout the course of their career, and the impact that turning down deployment opportunities may have on the future of your career as a new adjuster. He explains how learning how to handle a variety of claims can help you create a reputation as the “go-to person” for IA firms and carriers and the mindset that new adjusters need to develop to build a successful career in the industry. He also shares some of the challenges he has faced throughout his 26-years of experience in the field as well as how he juggles raising a family while being deployed for long periods of time.

“Your reputation in this business will precede you.” - Mark Hoversten

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Two of the biggest drivers for the claims industry is great customer service and swift claims handling. We at Royal understand these facts to be crucial and necessary in the industry. That’s why each adjuster working for Royal has been hand-picked and vetted to ensure we are always providing our customers with fast, efficient worry free claims handling services. A service that is flexible, thorough and can be tailored to fit any customer’s needs.