Needs Assessment and Care plan: The critical starting point of our live-in care process is an assessment of your personal care needs and the associated risks. In carrying out an assessment our aim is to respect your rights to make choices and to take informed risks. Our aim is to ensure effective, safe and appropriate care. We will agree a written care plan with you which sets out the live-in care and support your require. This plan will be reviewed regularly and as circumstances require.

Introduction of suitable carer

We will handpick and introduce you to one or more suitable carers to deliver the live-in care which you require and to match your preferences regarding temperament and personality. If you are happy with a chosen carer, we will agree a contract incorporating our standrd terms and conditions.

The carer will live-in with you

Your live-in carer will live with you in your home as a member of your household and will be available to provide the services you require during the carer's agreed hours of availability.

Ongoing supervision

We will supervise your allocated live-in carer and one of our experienced supervisors will visit you regularly to obtain your views and feedback. We also operate a 24 hour, 365 day a year "on call" emergency service for clients and carers.