Ordering, Payment & Shipping Policy

We at Heavenly Herbals, Inc. want your online experience to be enjoyable, simple and successful. To that end, we have created an ordering, shipping and payment process to make your life easy. If you have any questions about our policies and procedures, please contact us using email or call customer service at +1.718.810.9329.

For orders placed with economy shipping selected, please allow 4-8 business days for the order to arrive through regular mail.

Orders with expedited shipping selected and placed by 1 PM CST will ship on the same business day. Orders with expedited shipping selected and placed after 1 PM CST will ship on the following business day.

We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped on the next business day.

Shipping Charges & Taxes: Unless a customer provides us with a valid and correct tax exemption certificate applicable to the product ship-to location prior to the acceptance of their order, they are responsible for sales and all other taxes associated with the order, however designated, except for Heavenly Herbals, Inc.'s franchise taxes and taxes on Heavenly Herbals, Inc.'s net income. If applicable, a separate charge for taxes will be shown on the invoice.

Below are the shipping options and the associated Shipping & Handling Charges.

Local Shipping & Handling

United States of America

Economy Shipping

4-8 business days for delivery

$5.95

Standard Shipping

3-6 business days for delivery

$7.99

Premium Shipping

3 business days for delivery

$9.95

Next Business Day Shipping

1 business day for delivery; guaranteed for orders placed before 1 PM CST

$19.99

USA Overnight Shipping & Handling - Please understand that choosing Next Business Day Shipping does not necessarily mean your order will be in your hands tomorrow. While most orders do ship on the same day, depending on when your order is received, some will be shipped on the following day. You will receive your order 1-2 days after the order has been processed, which in most cases is within 24 hours. We do not ship orders on Saturdays or Sundays. A signature may be required for your deliveries.

Heavenly Herbals, Inc. reserves the right to change the shipping method at its own discretion and expense. Heavenly Herbals, Inc. is not responsible for delays caused by weather or other natural disasters.

International Shipping & Handling

Canada

Heavenly Herbals, Inc. fulfills Canadian international orders through USPS International. Simply add items to your order and click on international check out to complete your order. You will see your total landed price including all duties, taxes, shipping and handling charges in your currency before you finalize your order. You will pay Borderfree the total amount for your order in your currency (which means that they will bill your credit card) and we will ensure that products get right to your door. See below for specific details on Canadian shipments:

DutyTo know the exact duty charges before you buy, simply add items to your order and check out through our "International Check Out." You will see the exact duty charges prior to submitting the order.

TaxThe tax rate applied depends on your ship-to destination. Please refer to the following chart to determine the relevant rate for a Canadian order.

Province of Delivery

GST

PST

HST

Alberta

5%

-

-

BC

5%

-

-

Manitoba

5%

-

-

New Brunswick

-

-

13%

Newfoundland & Labrador

-

-

13%

Northwest Territories

6%

-

-

Nova Scotia

-

-

15%

Nunavut

5%

-

-

Ontario

-

-

13%

Prince Edward Island

-

-

14%

Quebec

5%

-

-

Saskatchewan

5%

-

-

Yukon Territory

5%

-

-

BillingYour order will be billed to your credit card by our international service provider, Borderfree. "BF*HerbionNaturals*" will appear as the billing company.

Your credit card will be billed by Borderfree once your order clears the border.

Shipping & Order TrackingShipping and handling charges depend on the size and weight of your package and your ship-to destination. To know the exact shipping and handling charges before you buy, simply add items to your order and check out through our International Check Out.

Heavenly Herbals, Inc. offers the following shipping options to Canadian buyers:

Shipping Method

When in-stock items will arrive

Standard

Canada Post, 5-17 business days*

Expedited

DHL Express, 4-8 business days*

*1-2 business days for internal processing

Within 24 hours of placing your order, you will receive an order confirmation email. When your package clears our international facility and is on its way to you, you will receive a shipment notification email that will include a link to track your package. You may also track your international package directly through the Borderfree website here. All other inquiries should be directed to our Customer Service department here. All responses to customer service questions will be in English.

Heavenly Herbals, Inc. reserves the right to change the shipping method at its own discretion and expense. Heavenly Herbals, Inc. is not responsible for delays caused by weather or other natural disasters.

All Other International Orders

First Class Mail International

14-28 business days for delivery*

Merchandise Total

Shipping Cost

$0 - $50

$13.95

$50.01 - $150

$15.95

$150.01 +

$25.99

* 1-2 business days for internal processing

Customs and import policies in some countries prohibit the importing of herbal and/or homeopathic products for personal use. It is your responsibility to check your country's policies. Because of increased vigilance in Germany, we no longer ship to Germany.

Estimated delivery time for items we have in stock is from date of shipment provided no problems occur with your local customs office. Some countries may require various types of import licenses. Heavenly Herbals, Inc. will not knowingly ship any products to any countries that may require any type of license.

Heavenly Herbals, Inc. will not be held liable for any customs duties or taxes that arise from your local customs office. No refunds will be given for items that are seized at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you.

Heavenly Herbals, Inc. will also not be held responsible for any additional fee the local carrier in your country may charge. Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country. If you are unsure of your country's import policies, please check with them before ordering.

Heavenly Herbals, Inc. reserves the right to change the shipping method at its own discretion and expense. Heavenly Herbals, Inc. is not responsible for delays caused by weather or other natural disasters.

Back Orders

In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available (with no additional shipping charges).

Order Status and Returns

To check on the status of an order or return, please contact us using email or call customer service at 1-516-514-3536. We are available Monday - Friday 8 AM-10 PM CST, Saturday 8 AM-5 PM CST and Sunday 8 AM-5 PM CST.

Payment Options

On-line orders can be paid by credit card, debit card and PayPal. We accept the following credit cards: VISA, MasterCard, American Express and Discover. We accept most bank VISA or MasterCard debit cards. Once your credit or debit card has been charged, the transaction will appear on your statement as w/WDR Heavenly Herbals, Inc. 516-514-3536. We also accept check or money order payments online. Please note, if you choose to pay with a check or money order, your order will be placed on hold until your payment is processed. Orders sent via mail can be paid by credit card, cashier's check or money order. All payments for orders should be sent to:

Account Information

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Heavenly Herbals, Inc. provides these articles for information only. They are not approved or recommended by us, do not provide medical advice,diagnosis, or treatment, and are not meant to replace professional medical advice or apply to any products.

**These statements have not been, evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.

The information provided on this site is intended for your general knowledge only and is not a substitute for professional medical advice or treatment for specific medical conditions. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition. The information on this website is not intended to diagnose, treat, cure or prevent any disease. Never disregard medical advice or deley in seeking it because of something you have read on the Heavenly Herbals Site. Product sold on the site are for personal use and not for resale. All orders placed through this website are subject to Heavenly Herbals, Inc. acceptance. In its sole discretion. This means that Heavenly Herbals, Inc. may refuse to accept, or may cancel, any order, wheather or not it has been confirmed, without liability to you or any third party. Heavenly Herbals, Inc. reserves the right to discontinue any programme or offer.