Synapse Developer Hub

Welcome to the Synapse Developer Hub. Here you will find comprehensive guides and documentation to help you start working with the Synapse API as quickly as possible. If you need any assistance, we are always here to help!

Subscribe to Webhooks

Things to Monitor

Account Status: Webhooks will alert you when an account’s status changes. This is helpful if a user’s account is locked or updated.

Negative Balances: Balances can go negative due to returns and chargebacks. When this happens, please prompt the user to fund their account. Please be aware that we reconcile negative balances from your reserve account at the end of each month.

Low Balances: If a user wants an account to maintain a minimum balance, you can monitor the balance and send automatic reminders to your users to fund the account when it needs to be topped up.

Available Withdrawals: Pay attention to available_withdrawals. Once this hits 0, you will not be able to withdraw from the account until the next calendar month begins.

Failed Webhooks: If a webhook fails to send, we will try to send the request every 10 minutes until we are successful in delivering the webhook, up to 24 hours. After that, we will log the webhook and make it available for viewing on our dashboard for 15 days.