Ticketing Service Charge and Exchange/Reissue Service Charge [International Flights]

Ticketing Service Charge for issuance of international airline tickets:

This is a processing fee charged when a ticket for a new international flight is issued at ANA. As a general rule, the following ticketing service charge applies to per passenger for one set of flight tickets.

・ Ticketing service charge applies to infants who turn two years old during a trip, and also if a carrier that requires reserved seating is involved.

・ If separate tickets are cross-referenced and issued at the same time, JPY 5,400 is charged for the whole itinerary.

E.g.1) If you purchase a Narita - Frankfurt round-trip ticket and a Star Alliance European Airpass

Tickets purchased at the same time for the whole itinerary: JPY 5,400 will be charged.

If you purchase a Narita = Frankfurt round-trip ticket on April 1, and then purchase a Star Alliance European Airpass separately on April 10: JPY 5,400 is charged for each ticket for a total of JPY 10,800.

Refund of the Ticketing Service Charge

Refund due to voluntary reasons: The Ticketing Service Charge will not be refunded. Refund due to reasons other than voluntary reasons: The Ticketing Service Charge paid when the ticket that is valid at the time of the refund is issued will be refunded.

What is an Exchange/Reissue Service Charge?

Handling charges apply for route changes or when the amount has been adjusted by ANA due to fare increases/decreases. The following exchange/reissue service charges will generally apply for any changes made (per one person/itinerary). Charges will also apply for EMD (Electronic Miscellaneous Document) reissue upon extending the term of validity.

Exchange/Reissue Service Charge amount

Where to Apply for change requests

Exchange/Reissue Service Charge

ANA Call Center for Japan Region ANA counter for Japan Region

JPY 2,160 (including tax)

ANA Call Center for China Region
ANA counter for China Region

CNY 150

ANA Call Center for Hong Kong Region ANA counter for Hong Kong Region

HKD 200

ANA Call Center for the Philippines Region ANA counter for the Philippines Region

USD 20

ANA Call Center for the Thailand Region ANA counter for the Thailand Region

THB 500

ANA Call Center for the Indonesia Region ANA counter for the Indonesia Region

IDR 700,000

ANA Call Center for the Australia Region ANA counter for the Australia Region

AUD 50

ANA Call Center for Cambodia Region ANA counter for Cambodia Region

USD15

ANA Call Center for Vietnam Region ANA counter for Vietnam Region

VND 400,000Applicable for ticketing on/after October 2,2017

Not applicable

・ children under the age of 12

・ If the change fee set for each fare is higher than the exchange/reissue service charge.

・ Changes made due to reasons other than voluntary reasons.

・ Date changes made without changing fare

・ "Diamond Service" members

Safety Precautions

・ This service charge is applicable to any changes made to tickets purchased in different countries or through other carriers.

・ This service charge is applicable to any changes made to tickets purchased on the ANA website.

・ This service charge is applicable to any changes made to tickets purchased overseas with an itinerary that consists of only Japan domestic sectors.

・ If separate tickets are cross-referenced and changed at the same time, JPY2,160 is charged for the whole itinerary.

Refund of the Exchange/Reissue Service Charge

Refund due to voluntary reasons: The Exchange/Reissue Service Charge will not be refunded. Refund due to reasons other than voluntary reasons: The Exchange/Reissue Service Charge applied when the ticket that is valid at the time of the refund is issued will be refunded.