Tried to re-login to the Play app on my Mac it wont login as it thinks its a new non activated device but infact it is the same device as already in the list of 3 as being activated. I have used up my 1 allowed change for the month.

Re: Foxtel Play app on Mac cannot re login as it think its a new device used up changes

Finally found the email section on the web site and sent in a request for help, then got a auto respond saying it may take 5 days. Then noticed the chat option was available. So started a chat went though all the process and was told that it was a technical issue and they cannot deal with those. So decided to call. Advised of a 31 minute wait so decided to hold, ended up about 40 minutes in the end. Got through to someone I'm guessing in India (I would have thought if they used Indian call centres they could afford more agents to take calls quicker but any how) they successfully deleted my mac book activated device without any trouble and I re-logged in fine.

So Problem is solved until the next time, hopefully this type of bug will not show up more than once a month.

My advice dont bother using other communication methods go strait to a phone call but allow sufficient time to be in the cue.

Re: Foxtel Play app on Mac cannot re login as it think its a new device used up changes

Thanks for that. I dont have alot of time during office ours so I was trying to avoid a long winded process over the phone. It realy is dumb bug that should have been fixed long ago. How come Play has 3 devices and Go has 5 anyway?

Re: Foxtel Play app on Mac cannot re login as it think its a new device used up changes

There are ways to contact Foxtel other than phone: live chat, Facebook, Twitter, direct email. You can try any or all of them

I don't believe we were ever given the reason for 3 vs 5 devices, but I would suspect that it has to do with sharing your account with family and friends. Because Play is designed to be used on stationary devices, other people could get a permanent Foxtel connection for free; and Foxtel obviously want to avoid that as much as possible.

Re: Foxtel Play app on Mac cannot re login as it think its a new device used up changes

Finally found the email section on the web site and sent in a request for help, then got a auto respond saying it may take 5 days. Then noticed the chat option was available. So started a chat went though all the process and was told that it was a technical issue and they cannot deal with those. So decided to call. Advised of a 31 minute wait so decided to hold, ended up about 40 minutes in the end. Got through to someone I'm guessing in India (I would have thought if they used Indian call centres they could afford more agents to take calls quicker but any how) they successfully deleted my mac book activated device without any trouble and I re-logged in fine.

So Problem is solved until the next time, hopefully this type of bug will not show up more than once a month.

My advice dont bother using other communication methods go strait to a phone call but allow sufficient time to be in the cue.

Re: Foxtel Play app on Mac cannot re login as it think its a new device used up changes

I got a reply from the facebook message today a copy of the contents is below.

"Regrettably as you have a MAC, the duplicate devices will occur if your OSX is above 10.6 and 10.7. As per our website we do not support newer operating systems for the MAC due to the way Silverlight and security settings have been set up."

So essentially Mac's are not rearly supported and reading between the lines are not going to be supported any time soon.

This is not a very satisfactory position. Foxtel really need to support more media players especially Apple TV, Google TV etc etc.

Foxtel Play won't recognise already registered MAC

My Foxtel Play on Mac has always worked no problem.But now it will work for a bit, then there will be no picture, just audio. Then it logs me out. When I try to log back in it says that I have used up all registered devices, even though I am trying to log in on my already registered device - Mac?!What is going on?Can you reset my registered device list?