Looking at current iphone BOGO with the 55-plus plan. Would switch from AT&T. Called customer rep and was told T-Mobile can't do the deal without the trade-in. Seriously? You're turning down a potential $3K deal for a $50 phone I could by on ebay? Who is in charge of this business model? Maybe T-Mobile is not the right choice for me. Also, this appears to be the only way to go beyond the rep for answers. Not so good.

I see that you're new to our Support Community; welcome! Did the offer that Chris linked to shed a little light on a trade-in not being needed? Please let us know if you're referring to a different promo so we can do some more digging on the trade-in details.