I tried to download an online statement from the Wells Fargo today. What fun!

While I could do so for one account - on the one I needed I got nothing. I could select the year, or click on “Recent Statements”.

I called Wells Fargo. After ten minutes the first human I was able to talk to told me that I would need to speak to the online department for that.

So I was put on hold for another ten minutes. ( 1 800 956 44 42 would be their direct number). WF hold music cut deep grooves in my auditory system in the mean time.
It is the most obnixous loop one can think of. Amazing how they can literally have humans listen to this junk for years each day and nobody complains.

Once there was a human on the other end he was able to ‘enable online statements’ for the account in question. Not sure why that was not on in the first place.
After signing off and on again I did indeed my past records. Which is awesome.

I friendly declined the second offer from the WF operative if he could sell me any additional services at this point. That’s a bit like trying to sell timeshare junk to people
having a root canal.

All this would not be worth wasting any ink over. It’s just corporate America how it slogs along day after day extracting billions from people trying to get by (and from me too) .

When I clicked on the actual download link all I would find is a file called

session.cgi

Turns out that WF online puts the PDF statement into file with that name.

Renaming to

anything_you_like.pdf

made it accessible. I decided not to spend another 20 minutes in the Wells Fargo phone loop to tell them about this unfortunate bug.

This entry was posted
on Thursday, February 13th, 2014 at 12:52 pm and is filed under technology.
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