A Housekeeper will support general resort operations by cleaning resort units and maintaining resort quality standards. This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations.

Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (10% time)

Build a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)

Performs other duties as needed (5% time)

Qualifications

Minimum Requirements and Qualifications

a) Education

High School diploma or equivalent preferred

b) Training requirements

N/A

c) Knowledge and skills

Detail oriented with organizational skills

Familiarity with cleaning products and equipment

Ability to read and comprehend routine instructions, short correspondence and memos

Ability to give high priority to customer service

Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff

Must be people oriented and able to work independently or with others as needed

d) Technical Skills

Has knowledge of general cleaning concepts

Has knowledge of cleaning chemicals

Has experience with cleaning tools and equipment

e) Job experience

Six months related housekeeping experience

Unless there is a legal requirement, experience will be accepted for the education requirement.

Job: Housekeeping

Primary Location: United States of America-Washington-Birch Bay

Employee Status: Regular

Schedule: Full-time

Organization: WVO - Resort Management

Job Posting: Apr 16, 2018, 5:41:15 PM

Requisition ID: 1805978

Equal Opportunity
Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.