MER INFORMATION

Designing Search Analytics with a User-Centered Approach

Over the last decade, as the amount of digital information has exploded, search
has emerged as one of the most important tools available to help us find what we
are looking for. But search is not a simple silver bullet that solves the problem
- creating an effective and useful search service requires a lot of work on many
different levels.
A Search Analytics application is one part of a successful search service. It
provides information about how the search service is used; who is using it, what
are they looking for, what are they (not) finding, etc. A Search Analytics application
takes quantitative data gathered from the search service, processes it and
presents it as different metrics which can be tracked and analysed.
This master thesis from the Interaction Design Programme at Chalmers University
of Technology aims to investigate relevant aspects regarding the design of
a search analytics application from a user centered perspective.
A description of potential users and their level of knowledge, work situation,
goals and attitude regarding Search Analytics was created, as well as a list of
metrics and tasks which a Search Analytics application should o↵er to support
the users and their organisations in their work. A prototype of a concept design,
containing a sub-set of these metrics and tasks, was also designed, implemented
and tested.
The work shows that a lot of attention must be directed at the needs of the
potential users and their organisations - there is no one solution that works across
the board.
This master thesis was done with the support of Findwise AB, a consultancy
firm working with enterprise search solutions, and conducted at their Gothenburg
offices.

Dela på webben

Skapa referens, olika format (klipp och klistra)

BibTeX @mastersthesis{Hjort2011,author={Hjort, Mikael and Spånggård, Magnus},title={Designing Search Analytics with a User-Centered Approach},abstract={Over the last decade, as the amount of digital information has exploded, search
has emerged as one of the most important tools available to help us find what we
are looking for. But search is not a simple silver bullet that solves the problem
- creating an effective and useful search service requires a lot of work on many
different levels.
A Search Analytics application is one part of a successful search service. It
provides information about how the search service is used; who is using it, what
are they looking for, what are they (not) finding, etc. A Search Analytics application
takes quantitative data gathered from the search service, processes it and
presents it as different metrics which can be tracked and analysed.
This master thesis from the Interaction Design Programme at Chalmers University
of Technology aims to investigate relevant aspects regarding the design of
a search analytics application from a user centered perspective.
A description of potential users and their level of knowledge, work situation,
goals and attitude regarding Search Analytics was created, as well as a list of
metrics and tasks which a Search Analytics application should o↵er to support
the users and their organisations in their work. A prototype of a concept design,
containing a sub-set of these metrics and tasks, was also designed, implemented
and tested.
The work shows that a lot of attention must be directed at the needs of the
potential users and their organisations - there is no one solution that works across
the board.
This master thesis was done with the support of Findwise AB, a consultancy
firm working with enterprise search solutions, and conducted at their Gothenburg
offices.},publisher={Institutionen för data- och informationsteknik (Chalmers), Chalmers tekniska högskola},place={Göteborg},year={2011},keywords={Search Analytics, User Centered Design, Web Analytics, Information Retrieval, Enterprise Search},note={117},}

RefWorks RT GenericSR ElectronicID 153355A1 Hjort, MikaelA1 Spånggård, MagnusT1 Designing Search Analytics with a User-Centered ApproachYR 2011AB Over the last decade, as the amount of digital information has exploded, search
has emerged as one of the most important tools available to help us find what we
are looking for. But search is not a simple silver bullet that solves the problem
- creating an effective and useful search service requires a lot of work on many
different levels.
A Search Analytics application is one part of a successful search service. It
provides information about how the search service is used; who is using it, what
are they looking for, what are they (not) finding, etc. A Search Analytics application
takes quantitative data gathered from the search service, processes it and
presents it as different metrics which can be tracked and analysed.
This master thesis from the Interaction Design Programme at Chalmers University
of Technology aims to investigate relevant aspects regarding the design of
a search analytics application from a user centered perspective.
A description of potential users and their level of knowledge, work situation,
goals and attitude regarding Search Analytics was created, as well as a list of
metrics and tasks which a Search Analytics application should o↵er to support
the users and their organisations in their work. A prototype of a concept design,
containing a sub-set of these metrics and tasks, was also designed, implemented
and tested.
The work shows that a lot of attention must be directed at the needs of the
potential users and their organisations - there is no one solution that works across
the board.
This master thesis was done with the support of Findwise AB, a consultancy
firm working with enterprise search solutions, and conducted at their Gothenburg
offices.PB Institutionen för data- och informationsteknik (Chalmers), Chalmers tekniska högskola,PB Institutionen för data- och informationsteknik (Chalmers), Chalmers tekniska högskola,LA engLK http://publications.lib.chalmers.se/records/fulltext/153355.pdfOL 30