Online Recharge

How to Recharge?

On clicking 'Online recharge' in the top menu of Teletalk website user will be redirected to a new page where a pop-up will automatically appear as follows.

After providing necessary information like the recharge number, amount etc user will have to click the 'Pay Now' button.

User will now get a available payment option page from where he can select his preferred payment method.

After selection he will be redirected to corresponding payment method's page where he will get necessary information like card number etc. After providing all information correctly he will see the successful message and get the recharge instantly.

Q: When can I do a Top-up? Are there any time and transaction limits?

A: You may topup anytime. There is a transaction limit on Top-up amount- for mobile prepaid connection, it's 50 Tk to 1000 Tk and for mobile postpaid connection, it's 50 Tk to 2500 Tk. Consecutive Top-Up transactions to the same Mobile Number will be allowed after 15 minutes of previous successful Top-up.

Q: How can I get a refund?

A: Any Top-Up and/or Internet Recharge purchased using is not returnable. Your payment is only refundable in the condition that the payment was successfully debited by your bank or payment processor but service has not been provided. If payment is debited and service is provided, there is no refund.

Q: If I face any problem to pay with my card, how can I contact my bank?

A: If you are not able to pay with your card, please contact with your respective bank to find out whether your card is enabled for online e-commerce transaction. You can request your bank to enable it for transaction by contacting the following numbers.