Technology

CREATING A WORK ORDER

Technology Services (IT) has moved from Schooldude to Helpdesk. From this point forward for your computer and phone needsyou can create a ticket by emailing helpdesk@sau16.org. A new ticket will be generated and assigned and you will get a response letting you know that it has been created. You can simply reply to any of the emails from the help desk to add information, or check status.

There is also a portal you can log in to located at https://helpdesk.sau16.org . From here you can see all of your tickets, statuses, etc. Your login is the same you would use to login to a computer.

As always, if you have an issue that needs immediate response, please contact us at 775-8680. Someone is generally available, but leave a message if your call is not answered.