Capital One Connection Issues

Christopher Wilson

March 19, 2019 22:51

Updated

What's going on?

Digit is experiencing intermittent connection issues for some of our users who bank with Capital One Bank. This outage isn't specific to Digit and it appears that Capital One is currently blocking traffic to many 3rd party financial applications. This may result in downtime for the connection between Digit and your Capital One account.

How does this affect me?

If you're an affected user Digit will stop reporting your daily checking balance. In addition, Digit will stop saving for you until it can reestablish a connection with your Capital One account.

New users attempting to connect to Digit for the first time may encounter an error during this process.

In the meantime, this will not affect your ability to access your Digit account or your Digit funds should you need access to them.

Additionally, your Digit subscription will not be assessed for the time that your account is inactive.

Do I need to do anything?

At the moment, we don't anticipate that there will be any action you need to take and we'll do our best to correct the connection for you. We'll continue to add updates to this article as we get them, and your account should automatically resume service when this issue is resolved if you are an affected user.

What's the ETA for a fix?

We don't yet have a specific time-frame for a fix, but we're working hard with our partners to ensure we get all affected users back online as soon as possible. Thanks for your patience and understanding here, we'll do our best to keep you posted when we have more updates!