{"_id":"591e175ed4a41c2500faae88","category":{"_id":"591b8500e3992319007190f4","__v":0,"version":"5429beef1163360800ed31fd","project":"5429beef1163360800ed31fa","sync":{"url":"","isSync":false},"reference":false,"createdAt":"2017-05-16T23:02:24.610Z","from_sync":false,"order":9999,"slug":"self-serve-platform","title":"Self-Serve Platform"},"project":"5429beef1163360800ed31fa","version":{"_id":"5429beef1163360800ed31fd","__v":22,"project":"5429beef1163360800ed31fa","createdAt":"2014-09-29T20:19:59.904Z","releaseDate":"2014-09-29T20:19:59.904Z","categories":["5429beef1163360800ed31fe","55e74e1f5d36b32b002563fa","55e7500a73169617001f2e86","55e76b8196131b2f00bf4b72","55e89569cdbb8a350096df9c","55f8935eb089b71700a8364e","55f8a67d3bb4bb0d0022d093","55f9dbefc7ef770d00d9bf6d","5601c21a22ecf60d002b27b3","5601c21ff12aee0d001bb06e","5601c2256c7b610d00280db5","5601c22c22ecf60d002b27b4","5603738d0c78b00d0039af47","5626f70bfcbbc621004ebf52","566f7a1ae144ab0d00e9732f","566f85ca7820960d00c3b93d","56708ce43a32d20d00c45cbf","56708d436995210d003aad8e","5736471abe10a9200030732c","57a82c7aff9bd30e00a6f1c1","591b8500e3992319007190f4","5a3718305c66a60012d960ba"],"is_deprecated":false,"is_hidden":false,"is_beta":false,"is_stable":true,"codename":"","version_clean":"1.0.0","version":"1.0"},"__v":0,"user":"5840bbe4c6c9322300273fff","parentDoc":null,"updates":[],"next":{"pages":[],"description":""},"createdAt":"2017-05-18T21:51:26.628Z","link_external":false,"link_url":"","githubsync":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":false,"order":2,"body":"If you wish to issue a refund to one of your advertisers or networks, follow these steps:\n\n1. Log into the self-serve console\n2. On the right hand side, click on your email address and a drop down menu will appear\n3. Click on **Settings**\n4. Next to Payment Refund, click **View & Refund**\n5. In the Search bar on the top left, enter the advertiser or network name\n6. Click on **Transactions** next to the advertiser or network you wish to issue a refund to\n7. You will be shown with the most recent transactions or you can search for the date of the transaction you wish to refund.\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/b8d2d32-refund.png\",\n \"refund.png\",\n 795,\n 875,\n \"#f9f9f9\"\n ]\n }\n ]\n}\n[/block]","excerpt":"","slug":"issuing-refunds","type":"basic","title":"Issuing Refunds"}

Client Support

Self-Serve Platform

Billing

Issuing Refunds

If you wish to issue a refund to one of your advertisers or networks, follow these steps:
1. Log into the self-serve console
2. On the right hand side, click on your email address and a drop down menu will appear
3. Click on **Settings**
4. Next to Payment Refund, click **View & Refund**
5. In the Search bar on the top left, enter the advertiser or network name
6. Click on **Transactions** next to the advertiser or network you wish to issue a refund to
7. You will be shown with the most recent transactions or you can search for the date of the transaction you wish to refund.
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