About the Author

Nathaniel Fry and Robert Rice

Nathaniel Fry is a partner with IBM Business Consulting Services focusing on utilizing innovation to improve the sales and profit performance for retailers. He has thirty years experience in helping retailers successfully improve their performance.

Robert Rice is the director of loss prevention operations and risk management at Office Depot. Prior to his current tenure, he was director of loss prevention for several years at Nike, Inc. Rice has almost twenty-five years of retail experience in loss prevention, finance, store operations, inventory control, internal audit, store field management, and alarm monitoring management.

Articles by Nathaniel Fry and Robert Rice

Remote video surveillance enables the reallocation of loss prevention personnel from low-activity locations without the elimination of loss prevention coverage and oversight. This not only increases the effectiveness of LP associates, but also increases overall job satisfaction, which reduces turnover, lost time, and recruiting, hiring, and training costs.

Video monitoring has been used successfully in retail settings for several years.Video surveillance has enabled significant improvements in customer and associate safety, as well as proven an effective tool in theft deterrence through improving loss prevention productivity and accuracy.

Recent increases in network bandwidth between store locations and retail headquarters now

Current Issue

From a new crowdsourcing, crime-solving tool to a thoughtful conversation with Kevin Valentine of Signet Jewelers, from the latest data and results from the NRF's 2017 ORC survey to research and insights on food waste reduction, the January–February 2018 issue of LP Magazine delivers great ideas to make you a smarter LP professional.