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Smart Travel with c2c Smartcard

Why c2c Smartcard

Travel with a c2c Smartcard and you’ll get much more from your journey. Collect Loyalty points, get automatically repaid for any delays above 2 minutes, and wave goodbye to long ticket queues at the station because you’ve bought your tickets online.

Smartcards can carry Daily, Weekly, Monthly, Annual, and Flexi-Season tickets. We’ve now introduced Child Smartcards for those aged between 5 – 15. Plus if you add a London Travelcard to your ticket you’ll have no problem tapping in and out at TfL stations too. Now that’s Smart travel.

Automatic Delay Repay

Train delayed by more than two minutes? Bye-bye, delay forms! Simply tap in and out with your Smartcard whenever you travel to receive Automatic Delay Repay, directly into your online account.

Flexi-Season tickets

More of a part-time commuter? Try a Flexi-Season, a bundle of 10 tickets to use whenever you like within 6 months. Each ticket allows unlimited travel that day between the station you’re travelling to and from.

Step 1

Order your free Smartcard

Step 2

Receive your Smartcard

It normally takes around five working days before your new Smartcard arrives in the post.

Step 3a

Buy tickets online

Search with ‘only fares that can be loaded onto an ITSO Smartcard’. Then choose ‘load ticket onto c2c Smartcard’ in the Delivery Details section. For seasons, your photocard is the last 8 digits of your Smartcard. It takes two hours before your ticket registers, so leave time before travelling.

Step 3b

Buy at self-service machine

At the station you can only buy your tickets from the station ticket vending machine. Hold your c2c Smartcard on the reader then select and purchase the ticket that you want. After you’ve purchased the ticket hold your c2c Smartcard on the reader again to load the ticket onto the card. Instructions will be displayed on the machine to help guide you.

Step 4

Tap In

When you want to travel simply tap in at the station by holding your Smartcard on the gateline reader (or free-standing reader if the station has no ticket gates). If you bought a ticket online the ticket will automatically be loaded onto your Smartcard when you tap in at the gates.

Step 5

Tap out

At the end of your journey make sure you tap-out by holding your Smartcard on the gateline reader (or free-standing reader if the station has no ticket gates). This way we can make sure you’re compensated for any delays automatically.

Switch from paper season tickets to Smart

Paper season ticket valid for longer than a month, or an Annual Season paper ticket or Travelcard, you can make the switch to a c2c Smartcard now, you don’t have to wait to renew. If you already have a paper season ticket you can easily switch to c2c Smartcard by following this easy step-by-step guide

Note that there can be multiple Railcards selected, and a number value (Number of Passengers with Selected Railcard)
must be sent for each one selected.

The way it works is all selected "Railcards" are sent as a comma-delimited list in the rc
field, and all the "Number of Passengers with Selected Railcard" are sent as a comma-delimited list in the rcc
field which matches the order of the Railcards in the rc field.

So if there are two "16-25 Railcards" and one "HM Forces Railcard" it will be sent as:

rc: "YNG,HMF"
rcc: "2,1"

Also note that WebTIS doesn't handle Railcards very well, so this might not work well anyway. :(

One of the UK’s most punctual and most popular train operators, we have won 15 industry and corporate awards in the past five years, including being named “Rail Operator of the Year” at the 2018 National Transport Awards