Fast Replacement Glass Frequently Asked Questions

Welcome to the Frequently Asked Questions page at Fast Replacement Glass! Here you'll find answers to the most common inquiries that we've addressed over the years, including some additional FYI about heating applications that utilize replacement glass. We want our customers to be well informed, and ensuring a positive, knowledge-filled experience with Fast Replacement Glass is a top priority of ours.

This page was designed to be ultra-informative! Each FAQ listed below is proceeded by a short answer, but simply click on the questions and you'll be instantly directed to a page that will give you a more detailed answer! If you have a question that we haven't listed below, please feel free to contact our insightful customer service team at 1-888-986-1535.

GLASS

What is tempered glass? Tempered glass is regular glass that has been strengthened by a process that involves heat, chemical application, and a rapid cooling process. This safety glass is resistant to heat, scratches, and damage.

What is Pyroceram glass? Pyroceram glass is an extreme-heat resistant glass-ceramic material that possesses the sealing properties of glass and the incredible strength of ceramic.

What type of quality standards do you offer? Fast Replacement Glass meets ASTM glass and ceramic standards. Not only are these the industry standards, they are America's standards, as well as ours.

What if I can't find my type of glass? Fast Replacement Professionals is happy to help you find exactly what you need! Give us a call, chat with experts, or send us an email! We're available Monday through Friday, 9am-5pm!

How do I replace my fireplace door glass? There are different models and styles of fireplace doors. These instructions are meant to be general guidelines. Please consult your owner's manual before attempting to replace the glass on your fireplace doors.

How do I replace my fireplace insert or heating stove glass? There are different models of fireplace insert and heating stove doors, and each model must have its door(s) removed a certain way. These instructions are meant to be general guidelines. Please consult your owner's manual for instructions on how to perform this task.

Do you sell hi-temp adhesives and mortar? Yes we do! We have a variety of quality silicone sealants, cements, and refractory mortar for your heating application needs. We even offer some of these products in convenient contractor sizes!

What size gasket will I need? These instructions explain how to determine which type and size gasket you'll need, and include a printable measuring template! Fast Replacement Glass recommends consulting your stove or fireplace owner's manual in addition to following our guidelines.

How do I replace my gasket? Replacing a gasket doesn't have to be as complicated as it sounds. Fast Replacement Glass walks you through eight easy steps to flawlessly perform this task!

What is a fireplace? A fireplace is literally an opening in your wall with a flue and chimney situated above it for smoke ventilation. Regardless of the design, a fireplace is either masonry or zero clearance (as known as prefab or factory built).

How does a masonry fireplace work? Fireplaces vent smoke and combustion gases through a flue. Click on the link for a more detailed explanation and diagram!

How does a zero-clearance fireplace work? Fireplaces vent smoke and combustion gases through a flue. Click on the link for a more detailed explanation and diagram!

How do I replace my fireplace door glass? There are different models and styles of fireplace doors. These instructions are meant to be general guidelines. Please consult your owner's manual before attempting to replace the glass on your fireplace doors.

What is a fireplace insert? A fireplace insert is a firebox surrounded by a steel shell. A decorative faceplate camouflages the space that will inevitably exist between the insert and the fireplace opening.

How does a fireplace insert work? A fireplace insert is fueled by wood, pellets, gas, or electricity. The air from within the room is warmed by passing between the firebox and the shell. The outer layer of the shell is responsible for directing heat from the firebox to the surrounding room, ensuring that less warm air is lost up the chimney.

How do I replace my fireplace insert glass? There are different models of fireplace insert doors, and each model must have its door(s) removed a certain way. These instructions are meant to be general guidelines. Please consult your owner's manual for instructions on how to perform this task.

What is a coal stove? Coal stoves are manufactured to endure high heat, and are fitted with a grate to allow combustion air to pass both above and beneath the fire.

How does a coal stove work? There are a few different types of coal stoves: the hand fired (or batch), the direct vent/stoker, and the natural draft versions. Click on the link for a more detailed explanation!

What is a gas-fueled stove? With the ability to burn either natural gas or propane, gas stoves are free-standing models that can be made of cast iron or steel for long-term durability.

How does a gas-fueled stove work? Gas stoves work with a thermopile and pilot light to convert thermal energy into electrical energy, while fresh oxygen fuels the fire. Click on the link for a more detailed explanation!

What is a pellet stove? Pellet stoves utilize compressed wood or biomass pellets as fuel to generate heat for the home. They consist of a firebox with a burn pot and ash pan, a fuel-storage hopper, and auguer system, and two blower fans.

How does a pellet stove work? Pellet stoves heat by way of convection, which is the transmission of thermal energy generated by the movement of hot and cold air currents within the unit. Click on the link for a more detailed explanation!

What is a wood stove? This is a heating application that utilizes wood or wood pellets as its fuel source. Wood stoves are connected to stove pipes and ventilated either through a flue and chimney, or directly through a wall (direct vent).

How does a wood stove work? When you start a fire in your wood stove and the temperatures rise, heat is radiated through the top and side walls of the stove. Click on the link for a more detailed explanation!

How do I replace the glass on my heating stove? There are different models of heating stove doors, and each model must have its door(s) removed a certain way. These instructions are meant to be general guidelines. Please consult your owner's manual for instructions on how to perform this task.

When will my account be charged? Your account will be charged at the time of placing your order over the internet, phone, or fax. All transactions are PCI compliant and are sent directly to us through an accredited secure payment processor.

Do you charge sales tax? If you live in Pennsylvania, we are required to charge the state sales tax rate of 6% on all purchases. This amount is added to your product, service, and shipping total and will be reflected on your credit card or PayPal account.

When will my order ship? Our Pyroceram glass ships within 5-7 business days of receiving your order, while our tempered glass ships within 10 business days of receiving your order. All other products ship within 1-2 business days of receiving your order.

Do you offer same day shipping? Because our glass is custom-cut at the time a customer order is received, we are unable to offer same-day shipping, as this process takes some time. In addition, our non-glass products are subject to lead time, which may include collecting information, preparing the order, planning suppliers and delivery, and packaging and insuring the product.

How can I track my shipment? Your confirmation email will include a tracking number so that you can follow your shipment from the minute it leaves until the second it arrives at your door!

Do your products ship ground or freight? Depending on the size, weight, and content, a majority of our products (especially glass) will ship via freight. Smaller products (such as cleaning and maintenance products) can ship via ground as long as the package contencts, weight, and size do not exceed the maximum requirements for this shipping method.

Will you drop ship to a customer of mine? Yes we can do that! Please be sure to contact us to confirm the appropriate shipping address. Shipments that cannot be delivered and are returned to us due to an incorrect address will incur charges that are the sole responsibility of the customer who placed the order.

What is your return policy? We do our best to deliver products in excellent condition, and we ask that our customers do their part in submitting the correct measurements and information when ordering custom products, as these items are non-returnable. In the event that an item is defective or damaged, we will first work to repair the product. However, if this is not possible, we will replace the item. Non-custom return products are subject to a 25% restocking fee. Please read our policy guidelines on returns in full for more details.

Please order your glass at least 1/8" shy of the mounting surface. This will accommodate for thermal expansion. We are not responsible for breaks due to improper measurements.

Please do not over-tighten metal screws and harware! They, too, will expand when heated, and over-tightening could cause your glass to break when your heating appliance is in use. We are not responsible for breaks due to over-tightened hardware.

Glass that is not visibly defective, is properly installed, but still breaks within 30 days may qualify for a "good faith" warranty claim and replacement. In this event, we will cover 50% of the cost of new replacement glass (sorry - does not include shipping). This service is based on our discretion, and may be terminated at any point. Pictures of defects, install surfaces, damages, and any other applicable information must be provided to Fast Replacement Glass.