Our client in the Harrogate area is currently looking to recruit a Personal Care Assistant as well as a Senior Carer to join their team

As a personal care assistant, you will:

Provide person centred care based on the individual needs and wishes of each customer

Respect customers choices and always promote their dignity

Assist customers to make their own decisions and to be as independent as possible.

Promote the well-being of customers whilst ensuring their safety

Give non-discriminatory care and support, recognising the diverse and unique qualities of each customer

Carry out the instructions in the Customers agreed care and support plan which may include the following: all aspects of personal care, administering of medication, assisting with eating and drinking, safely using aids and equipment to assist with mobility, shopping, housework, social and physical activities

Record and report all relevant customer information at each visit to include care and support provided and assistance with medications, customer concerns or changes in conditions, response to emergencies, accidents and incidents, Safeguarding concerns

Maintain confidentiality in line with company Policies at all time.

As a Senior Carer you will:

To assist in managing the recruitment and development of Personal Care Assistants, ensuring they are focused on delivering exceptional levels of care and that they are committed to the company Way Work

To support and mentor Personal Assistants to complete their Care Certificate Training which includes personal coaching and help with e-learning

Ensure all Personal Care Assistants are managed through a fully documented process including Competency checks and regular feedback discussions

Sign off as competent all developing Personal Care Assistants as and when they demonstrate competence and the company Behaviours

Assist the Care Coordinators in the process of customer liaison; ensuring communication lines are open through Personal Assistants, customers, relevant authorities and management

Ensure all on call actions are acted upon swiftly or passed to the relevant team member

Assist in marketing activity as and where necessary in order that we stay ahead of the competition

Collection and distribution of log books in a secure locked box in line with GDPR

Audit of monthly log books including MAR charts, responsible for passing any log books with discrepancies to the Branch Manager for sign off.

Keep Coldharbour up to date with relevant information

Managing and clearing all high-level alerts which could cause a risk to lone worker or service failure when on call.

Participate in the On -Call rota to include a minimum of one night in the week and one weekend in four.

Skills and experience:

Strong communication skills

Experience in domiciliary care working to high standards with an eye for detail

To understand the CQC KLOE expectations and to be able to use these in conversations to improve service provision and quality of care

Good levels of literacy and numeracy as well as written and oral English

To be qualifies or working towards NVQ/QCF Level 3 (Level 2 for Personal Care Assistant)

Personal presentation and Hygiene should be to a high standard

Ability to show warmth, empathy and understanding in all dealings with people

Self-motivated and continually updates own knowledge and actively pursues own personal development

Understands professional boundaries of customers, owners and co -workers

This vacancy is being managed by Ben Moses at Spear Recruitment Ltd

Spear Recruitment Ltd is an Employment Agency acting as such under the Employment Act 2008 and Employment Agencies Act 1973.

Spear Recruitment Ltd are on Facebook, can you also follow us on Twitter @spearrecltd and Instagram @spearrecruitment

Copyright Spear Recruitment Limited 2018.

Use of all or any part of this advert to or in any media, without Spear Recruitment Ltd prior written permission is prohibited and may result in criminal or civil actions.

Reference: 36634753

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