Contact Center Software Delivery Lead

Twilio is looking for a Senior Solutions Architect for our Expert Services team to work hand in hand with our largest and most innovative contact center customers to lead technical workshops and onsite consultations. The right person for this role has the technical acumen to be an expert on the Twilio Contact Center offering, the consulting skills needed to map a customer’s requirements to a Twilio solution, and the communication skills needed to articulate the correct solution to our customers. You should feel comfortable in front of a mix of business and technical audiences leading white boarding and coding sessions. This role is focused on Twilio’s Contact Center offering including Twilio’s Flex product therefore a background in contact center technology as well as React/Redux is a plus.

What?

As a Senior Solutions Architect you will be part of a small and growing team of Expert Service consultants working closely with developers from world class organizations to build next generation contact center applications. You will go onsite with customers for 3-5 days to run Discovery and Development workshops building on top of Twilio TaskRouter and Twilio Flex – the first fully programmable cloud contact center platform.

During your engagements you will work with customers to understand their requirements and map those requirements to a Twilio solution. You will create professional presentations and architecture specifications that you will present to customers. You will also work with development teams in an agile environment to lead short development sprints to rapidly create and demo Twilio powered solutions to customer stakeholders.

On a daily basis you will have the opportunity to work closely with Twilio product and engineering teams to help shape the products and services that reach a huge market.

You will be traveling 75%-80% of the time for this role

Why?

Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.

With the launch of Flex, Twilio introduces a new type of platform for applications which has the potential to disrupt traditional monolithic application vendors in the same way API platforms disrupted traditional infrastructure services for communications, compute and payments.

Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.

Where?

While working remote, you will still enjoy our incredible perks: free Kindle when you build your Twilio app, monthly Kindle book reimbursement, monthly gym reimbursement, unlimited PTO, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.