Job Purpose:
Systems Infrastructure Engineer required to join a Private Wealth Management on a long term contract basis. The role holder will be involved in project work and will provide support to the Senior Systems Infrastructure Engineer. The role holder will also be required to provide third party support to the other IT Systems departments as well as maintaining and building relationships with other departments and third party service providers.

Key Responsibilities:
Maintain the operational status of the IT infrastructure whilst establishing and implementing continuous improvements.
Provide monitoring, optimisation, tuning, capacity planning, testing and maintenance of designated services.
Act as a 3rd line support offering a point of reference and Provide technical expertise to the IT Service Desk and IT Systems organisation ensuring high levels of client satisfaction is achieved. This will be with particular focus on hardware & associated infrastructure configuration recommendations, as per company standards.
Assist with the delivery of sanctioned projects in a cost effective manner, working with the team of IT resources. (both internal and external).
Assist in the planning and design of systems upgrades and improvement plans (internally and externally supported) by implementing, testing, evaluating, and installing enhancements for hardware and software.
Maintain the data backup and recovery plans and provide IT business continuity and disaster recovery services. This will include Co-ordinating regular recoveries of business critical services adhering to the Businesses Continuity Policy.
Management of incidents, problems, changes and releases as required.
Maintain and build relationships with third party suppliers involved in the delivery of improvement plans /projects & where necessary with adherence to relevant Service Level Agreements in order to ensure agreed targets and standards.
Assist in the definition, development and implementation of company's information technology and telecommunication system policies, procedures and standards across all technical platforms.
Identify and Research IT infrastructure improvements / projects in line with business requirements.

Skills & Experience:
Highly motivated with a minimum of three years in a Systems Infrastructure role.
Experience in managing/maintaining complex and Business Critical infrastructure systems:
- Enterprise Level Storage Systems
- Enterprise Wide Network Switching and Routing
- Enterprise Level Anti-Virus
- Enterprise Telephony Solutions
- Enterprise Security Gateways/Appliances
Extensive knowledge of technical and operational procedures and processes that are in place within the Systems Department.
Effective time manager able to take responsibility for organising and prioritising workloads and delivering to tight deadlines.

Job Purpose:
Permanent opportunity for a Systems / Support Analyst to join a Trust organisation based in Douglas, the role holder will provide front line support, maintaining hardware, systems software and applications for all clients.

Key Responsibilities:
Assist in maintaining and supporting every aspect of the IT infrastructure for its day to day operation.
Actively participate in IT based projects covering hardware, software and business applications.
Maintain accurate and complete procedural records, reports, asset details and change control.
Maintain records and relationships with suppliers and support agencies.
Complete routine maintenance tasks to ensure continued functionality and reliability of IT Infrastructure.
Client machine hardware & software installation and configuration.
Support server and network administration.

Job Purpose:
Home & Broadband Product Manager required to join an expanding Telecommunications Company on the Isle of Man in a permanent capacity. Reporting to the Head of Consumer and working closely with members of the Commercial, Technology, Customer Experience and Regulatory teams you will develop strategies and tactics based on regular research across the region to meet the home and broadband and related service needs of the Consumer and SME market.

Key Responsibilities:
You will be responsible for managing the full product lifecycle of fixed line, broadband and associated value added services across the CIIM region to drive new revenue and exceed annual operating plan within the Consumer and SME markets.
You will be responsible for tracking and driving the trading performance of the products in your ownership.
You will take responsibility for managing the lifecycle and catalogue for those products identified as under your management. This includes customer journey, staff training, supporting documentation, and KPI reviews.
You will seek to add value to the business by leveraging company investments to deliver products and services up the value chain, ensuring that both customers and revenues become more sticky and less exposed to external market conditions.
You will work with relevant stakeholders to develop 5 year plans, annual operating plan and forecast for your identified product set and key customer segments.
You will already have and continue to develop strong and professional business communication skills and your abilities as a self starter.
You will be expected to stand in for the Head of Consumer in their absence when requested.
You will be responsible for the development of fixed and broadband products and VAS as well as their related service strategies and solutions, in support of the 5 Year and Annual Operating Plan.
You will develop and maintain relationships with key supplier and account stakeholders.

Skills & Experience:
You will have a proven track record in managing products within the Consumer or SME market.
A good understanding of IT & Telecommunications technologies & the market place.
Strong technical skills and knowledge including: xDSL, G fast, Super MIMO, LTE.
Experience in the production and scheduling of product, commercial and financial plans.
Effective customer relationship management experience.
Self motivated, well organised and effective at communicating at all organisation levels.
Strong written and verbal communication skills presentable at C-Level.
Ability to work in co-operation & collaboration with others to achieve organisational objectives.

Job Purpose:
IT Manager required to join an expanding e-gaming business, to lead the Isle of Man IT function and support other jurisdictions.

Key Responsibilities:
Perform all supervisory responsibilities associated with the IT department including employee related issues.
Enforce company policies and procedures as a member of management for all IT employees.
Work closely with departmental managers to determine the maintenance and growth needs of the overall IT System and Network.
Determine the goals of IT within broad outlines provided by the executive management and contribute to the continuity of computer services by providing necessary technical leadership and project coordination.
Responsible for making sure all the infrastructure systems are up and running.
Responsible for creating and administering disaster plans that will keep the company functional in the event of a crisis.
Stay abreast of the latest developments in IT technology and remain highly technically competent at all levels of data processing while striving for enhanced user productivity through implementation of new software technology where applicable.
The role might require occasional travels to London, Dublin and Asia.

Skills & Experience:
Degree in Computer Science and/or related field or industry recognised qualifications.
5+ years' experiences in information technology management.
5+ year's experiences in leading the team and project management.
Strong problem solving and communication skills required.
Knowledge of regulatory responsibilities for the IOM Gambling Supervision Commission.
Be able to lead on technical matters and deliver on relevant projects.
Comprehensive understanding of network architecture, IT security, Disaster Recovery, Microsoft Server (AD and Exchange) technology and client/server technology.

Job Purpose:
IT Developer required to join an expanding Financial Services Group, working in the IT Development Team to help deliver projects within Online Services, Data Integration and Reporting & Data Feeds.

Key Responsibilities:
Creation and development of our client facing platforms and increasing the range of services offered.
Query and transformation of data to integrate the online services and internal operational applications.
Creation and production of internal and external reports and feeds from the core data.

Skills & Experience:
IT Development experience covering;
Data Integration: SQL Server/MySQL databases, ETL projects
Software Development: coding skills e.g. PHP, Java, SQL
Business Analysis: financial transactions, client requirements
High level of interest in IT solutions, both current and future.
Intelligent, innovative and questioning to always find the best solution.
Accurate, with an eye for detail and delivers quality.

Job Purpose:
System Support Analyst required to join an expanding IT team within an international Life Assurance company. The successful candidate will play a key role in the provision of Application Support for internal & external customers, focussing on delivering an exceptional standard of support and problem resolution services to customers.

Key Responsibilities:
Provide 1st line support on all logs raised through the Customer Service Desk, ensuring logs are responded to in a timely manner.
Create, own and maintain documented procedures to aid System Support Team functions/responsibilities.
Take responsibility and ownership to achieve resolution.
Prioritises and diagnoses incidents according to agreed procedures.
Investigates causes of incidents and seeks resolution.
Escalates unresolved incidents.
Facilitates recovery, following resolution of incidents.
Meet agreed service levels.

Skills & Experience:
Minimum of 2 years' experience of working within an IT customer services environment preferably within financial services.
Excellent communication skills.
Flexible and can take account of new information, changed circumstances and/or business requirements, and modifies response to a problem or situation accordingly.
Excellent problem solving skills.
Self-sufficient - requires the minimum of supervision.

Job Purpose:
Software Tester required to join an established life organisation on a permanent basis. The role holder will be responsible for ensuring that new and amended systems, configurations, packages, or services, together with any interfaces, perform as specified and that the risks associated with deployment are adequately understood and documented. The System tester plays an essential role in managing the risks associated with IT systems, which include financial and reputational risk.

Key Responsibilities:
The planning, design, management, execution and reporting of tests, using appropriate testing tools and techniques and conforming to agreed process standards and industry specific regulations.
Engineering, using and maintaining test ware (test cases, test scripts, test reports, test plans, etc.) to measure and improve the quality of the software being tested.
Defines test conditions for given requirements.
Design test cases and creates test scripts and supporting data, working to the specifications provided.
Interprets, execute and record test cases in accordance with project test plans.
Analyses and reports test activities and results. Identifies and reports issues and risks.

Skills & Experience:
A minimum of 1 years experience in a Software Tester role.
Educated to a bachelor degree level or hold a relevant professional qualification or extensive relevant experience in career history.
Good problem solving skills in order to resolve issues quickly and effectively.
Proven ability to meet individual targets and goals with accurate results.

Job Purpose:
IT Infrastructure (2nd/3rd Line Support) professional required to take up a permanent position in the Isle of Man with an expanding financial services group. Primary responsibility will include the day to day running of the network infrastructure for the group and to provide 2nd/3rd line support to end users.

Key Responsibilities:
Day to day running of the network infrastructure for the group across the Isle of Man and South Africa.
2nd/3rd line support to end users of the core IT systems.

Skills & Experience:
Valid and valuable experience in a similar 2nd/3rd line support position ideally within financial services.
Strong understanding of networking essentials.
Experience and knowledge of storage area network technologies, Microsoft CRM, Azure platform technology.
Strong knowledge of network switching/routing configuration and implementation.