ELEMENTS 12.1: can't send email

I have just installed Adobe 12.1 plus an upgrade which arrived this morning.
I have attempted to send an email and I was asked to enter a code. This was sent by email and after I had entered it I was taken to a blank page. Only the egg timer was shown. This page has locked, I am unable to close it as all the controls have stopped working. Help please

The software is Adobe Photoshop Elements 12. The first update was installed this morning. I have now totally lost the software for 'Organiser' on clicking I am taken back to the Start screen. The Photo Editor appears to be working normally.
Could I reload the missing software?