Ambulance response times

Response times for ambulances, in both non-emergency and emergency response situations, can be followed each month. You can also read here how response times are measured and see response times from previous years.

Page Content

How response times are measured

The response time is the time taken from when the ambulance request is received at the region's emergency operations center​, to when the ambulance arrives at the patient’s address.

Median values give an impression of the average response times​​

The region has therefore decided to give response times as a median value - from now on referred to as the “response time”. The median value is the time taken for the last of the first 50 ambulances reaches a patient, when 100 ambulances are dispatched.

Percentiles

What is known as the 90th percentile and the 98th percentile are also specified. This describes the time taken for the 90th and 98th ambulance out of 100 to reach their destinations.

Response times in 2012In emergency response situations, the region’s ambulances continue to reach the patient quickly

The median response time in 2012 varied from 6 minutes to 6.45 minutes for the entire region. The 90th percentile times were from 10.32 minutes to 11.42 minutes depending on the month.

This corresponds to 96.9% of all ambulances in emergency response situations reaching the patient within 15 minutes.

In non-emergency situations 90% of ambulances reached the patient within 25.23 minutes:​​

The response time for ambulances in non-emergency situations in 2012 is slightly over the target of 25 minutes.

Target for response times:​​​

The target for emergency response ambulances is that the time taken from the receipt of the call at the emergency operations center to when the ambulance arrives at the patient’s address, should not exceed 13 minutes in 90% of cases.