Grievances

There will be occasions when our services will not be up to your expectations. Please do not hesitate to register your complaint. It will only help us serve you better. There is a designated medical officer whose name and location is displayed in the hospital for attending to all grievances. The Deputy Medical Superintendent is the Grievance Officer.

Every grievance will be duly acknowledged.

We aim to settle your genuine complaints within 10 working days of its receipt. If we cannot, we will explain the reasons and the time we will take to resolve.

A public grievance committee exists in DGHS on issues which are not resolved within the hospital.