I'm on VZW by the way. I try to make a call, and it just says "Connecting" the whole time. Its dead quiet on the line. After a minute or two, I get fed up and hang up. Then I try to dial again and it won't let me dial the same number again.

Trying to dial another number, the phone says "Cannot dial another number. Call in progress".

So, I try to shut the phone down, doesn't really let me do that. Then while the phone is trying to shut down, and the Verizon logo is on the screen, I hear the phone connecting (luckily I was calling an 800 number).

The only way I was able to fix this is by pulling the battery while the phone was on (dangerous). Let it sit for 10 seconds and put it back in. Then when I rebooted, I could make calls easily and I got a ton of incoming email too.

Are all blackberry's THIS problematic (I'm still within 14 day trial I could return if I want).Will I have to pull the battery every other day for my $300?

I've probably made 400+ calls since I got my 8830 and I've never experienced what you are describing. There is a known problem if you are making a call and you receive a call it will do something similar and say you already have a call in progress. This could be related.

I've probably made 400+ calls since I got my 8830 and I've never experienced what you are describing. There is a known problem if you are making a call and you receive a call it will do something similar and say you already have a call in progress. This could be related.

Well, man, I hope this never happens again. It's frustrating esp when you shell out big bucks for a phone. If there is anyone that knows why this happens (not that why matters but I want to know if there's a fix like a firmware upgrade or something I'm doing wrong) that would be great.

It happens because of a "call conferencing" bug that happens when you take a call during another call, but the first person hangs up on you instead of waiting on the line for you to hang up the line you just picked up and return to them. Pull your battery and put it back in. This will clear up the issue.