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I am helping in the design input of a site that will handle tech support issues. I already have content (for example questions and answers {FAQ} and not so FAQ, downloadable documents, contact information, manuals, etc)

What is the precedence out there? How is the information organized in other sites? Is it tutorial form, searchable sections, form to submit via email to support? Is it organized any different from your "everyday" homepage?

This will be a password accessed page and I assume the content to be fairly dynamic.

Thanks.

Bradley's Bromide:
"If computers get too powerful, we can organize them into a committee -- that will do them in."

I'd say the most effective way would be to organize all the info in categories, then let people either search or browse their way through. That's what I see many larger sites doing, and it seems to work well...

First of all, like Justin said, organize information into categories. Have a forums where your tech support guys would answer questions (got that from matrox.com - used their help forums, found 'em great). Make it searchable - sometimes people dont want to browse categories, but rather type in the word. Especially if the topic belongs in more than one category.

The Microsoft Developer's Network is one of the most comprehensive developer's support network available, offering weekly and monthly magazines, help files, new products, community and different ways to provide feedback it allows you to find what you need quickly.