To resolve the issue, try each solution in this document, and then use the steps in this section to print a self-test report. This step determines if the product hardware functions correctly. When you have resolved the issue, and the product successfully prints a self-test report, there is no need to continue troubleshooting.

Follow these steps to clear the paper jam from the rear of the product.

caution:

Never pull jammed paper from the front of the HP product. If you can pull it from the rear of the HP product or the tray, always try the rear first. Pulling paper from inside the front cover can cause mechanical damage to the product.

Press the Power button () to turn on the product.

With the product still turned on, disconnect the power cord.

Figure : Disconnect the power cord

Press in the tab on the left side of the rear access door, and then pull the door away from the HP product to remove it.

Figure : Open the rear access door

Gently pull any jammed paper out of the rollers inside the product.

caution:

Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.

Carefully remove any scraps of paper that are still stuck in the product.

Reattach the rear access door. Gently push the door forward until it snaps
into place.