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Help Desk Technician

Company:

Ace Acumen High School

Location:

Toronto, ON

We are a private educational institution located at 102-1440 Don Mills Road in Toronto, Ontario. Acumen offers international students a chance to earn high school credits, and also helps prepare students for their university aspirations. We are seeking a competent Help Desk Technician to join our team. This position will serve as the point of contact for all staff members and students requiring support on desktop hardware, software and/or other IT maintained systems. This includes receiving, prioritizing, documenting, and actively resolving end user help requests.

Position: Help Desk Technician

Job Type: Permanent, full-time, 30 hours each week, Mon-Fri

Essential Duties & Responsibilities:

Assisting with the maintenance and support of campus technology and facilities, including network, computers, printers, projectors, classroom audio system, IP phones;

Responsible of designing, developing, and maintaining the network system of the computer labs

Providing support to the Computer and Information System Administrator in ensuring the effective, efficient, and safe operation of the school’s computer network and other technical systems;

Managing and maintaining various data into the online learning management system including course schedules, teacher assessment dates and grade weighting, student information including courses added and dropped, and student grades.

Communicating with students, teachers or staff through email and phone to determine nature of problems, understand their problems and requirements, providing courteous and prompt technical supports and solutions;

Monitoring and following up with students, teacher and staff to ensure problems had been resolved

Purchasing technology supplies, maintaining purchase records, and submitting required documentation to the Accountant according to the Purchase Policy;

Providing technical training to new employees, and support to staff and faculty members in using equipment, computer, software, networks, Administrative System

Job Requirements:

at least 2-year experience in a technical support position or equivalent work experience in a similar work setting