FAQs - Payment Procedures

Frequently asked questions regarding payment procedures

A: We accept most payment methods; these include credit card, cheque, CHAPS or BACS transfer. Any of these methods are acceptable as long as we receive cleared funds in advance.

Q: What are your payment terms?

A: PKL have various payment terms depending on the size of the job, your business and whether you have previously hired from us. Payment terms have to be arranged with us prior to the hire commencing and can be:

In full prior

30 days from date of invoice

60 days nett monthly

30 days nett monthly

Monthly in advance

60 days from date of invoice

Q: Can we open an account with PKL?

A: Yes. We generally ask for payment in advance for the first three hires (depending on the size of company) prior to an account being set up for future hires. Any credit terms agreed will have to be backed up by a credit check performed by our Accounts Department.

Q: Do you require a deposit?

A: No. We do not take deposits. However, we do ask for a security bond. This will be refunded providing everything is returned as it was sent out.

Q: Can we pay in instalments?

A: Depending on the length of the hire, we do accept payment monthly in advance; again a credit check is required prior to agreeing to these terms.

Q: Does my company have special payment terms agreed with PKL?

A: Some companies do already have a Supplier Agreement and terms agreed. To find out if you are a member of any of these groups, please contact one of our sales advisers on 0845 840 4242.

Q: Do you accept payment in Euros?

A: Yes. The amount will be agreed at a contract rate prior to the hire commencing.

Q: When will I need to pay for installation and collection?

A: If on payment terms, installation is invoiced first, removal and collection is invoiced at the end of the hire.

Q: Who do I contact regarding payment queries?

A: PKL have an Accounts Department who deal with all payment queries. Call 01242 663000 and ask to speak to a representative from our Accounts payable department. They will be able to help you with any payment queries you may have.