How do I freeze a reserve?

You can freeze a reserve(s) while you are away from home. This allows other reserves in the queue to be filled until you reactivate
the reserve. Remember to reactivate your reserve when you return home.

Log in to Your Account.

You will see a Requests (holds) link. Click on the link to view your reserves.

On the right side of the screen there is a Freeze column, click on the box beside the reserve you want to freeze.

Click on the Update List button to freeze the reserve.

Click on the Return to Your Account button at the top of the page.

Click on the Log out button to exit.

If you do not see a Requests (holds) link, then you do not have any reserves on your account.

How do I reactivate a reserve on freeze?

Log in to Your Account.

You will see a link marked Requests (Holds) link. Click on the link to view items you have on reserve.

On the right side of the screen there is a Freeze column, click on the box beside the reserve you want to reactivate.

How do I view unpaid overdue charges?

You will see a link marked Unpaid fines and bills with the amount due. Click on the link to view outstanding charges.

Click on the Return to Your Account button at the top of the page.

Click on the Log out button to exit.

If there is not a Fines and Bills link, you have no outstanding charges.

Please note that charges for material currently checked out are not assessed until the item(s) are returned. You may be charged for
items that are overdue. Please refer to the library's circulation policies for more information.

How do I pay library charges online?

Log in to Your Account.

Click on the Unpaid Fines and Bills link to view the charges on your account. You can pay any charge over $5.00 by VISA, MasterCard, or American Express. The Pay online button will not appear if you owe less than $5.00.

How do I start to save titles to Your Reading History?

Log in to Your Account.

Click on theYour Reading History button.

Click on the Opt In button to begin to save your checkout history.

Click on the Log out button to exit.

Please note: By subscribing to Your Reading History, you acknowledge that West Vancouver Memorial Library's online library system will retain your checkout activity for your personal use. You may unsubscribe from this service or remove any or all titles from Your Reading History at any time. Collection of information in Your Reading History is subject to the provisions of the Freedom of Information and Privacy Act. The Library will not divulge this information to outside parties unless required to do so by law.

How do I delete titles in Your Reading History?

Log in to Your Account.

Click on theYour Reading History button.

On the right side of the screen there is a Freeze column, click on the box beside the reserve you want to reactivate.

You can delete some or all of the titles in your history. Remember to mark the title(s) you would like to delete and click Delete Marked. To delete all of the titles in Your Reading History, click Delete All.

How do I stop saving titles in Your Reading History?

Log in to Your Account.

Click on theYour Reading History button.

Click on the Opt In button to begin to save your checkout history.

Click on the Log out button to exit.

Please note: By subscribing to Your Reading History, you acknowledge that West Vancouver Memorial Library's online library system will retain your checkout activity for your personal use. You may unsubscribe from this service or remove any or all titles from Your Reading History at any time. Collection of information in Your Reading History is subject to the provisions of the Freedom of Information and Privacy Act. The Library will not divulge this information to outside parties unless required to do so by law.

How do I delete titles in Your Reading History?

Log in to Your Account.

Click on theYour Reading History button.

You must delete all of the titles in your history before you can opt out. Click Delete All to delete the titles in your history. Click on the Opt Out button.

Searching

Type the keyword you want to find. For example:

design

bleachers grisham

Search Tips

Wildcards

Words may be right-hand truncated using an asterisk ('*') in place of other characters. The '*' wildcard may also be embedded in a search string. You may use '?' to replace a single character anywhere within a word.Examples : environment* polic*, wom?n

Boolean Operators

Use "and" or "or" to specify multiple words in any field, any order. Use "and not" to exclude words.Example : stocks and bondsExample : (alaska or canada) and (adventure and not vacation)

Field limits

A field limit causes the system to search only the specified field for the specified word(s).

Grouping

Keyword search results are usually grouped by relevance to bring the most likely titles to the top of the list. Each group represents a similar level of relevance and results are sorted within the group by date or title. To get an ungrouped result set, use boolean operators to form a complex query.

Advanced Keyword Search Tips

Multiple Words

When searching multiple words the system will automatically supply the Boolean "and" operator between each word; multiple words entered for the search will all occur somewhere in the retrieved records though not necessarily in the order entered. Both examples on the right will retrieve the same results.

Examples

Wildcards

* Matches any number of non-space characters, starting at the specified position in the word. For example, "comput*" will match all words that begin with "comput" (e.g., "computer", "computation", etc.).The '*' wildcard may also be embedded in a search string.

? You may use a question mark ('?') to replace a single character anywhere within a word.

Examples

Field Limits

Field limits may be specified by selecting a field limit from the selection list. These limits appear before the word or phrase to be searched. A field limit causes the system to search only the specified field for the specified word(s).

Field Limits and their meanings:

Author: Search only author fields

Title: Search only title fields

Subject: Search only subject fields

Note: Search only note fields

Grouping

Keyword search results are usually grouped by relevance to bring the most likely titles to the top of the list. Each group represents a similar level of relevance and results are sorted within the group by date or title. To get an ungrouped result set, use boolean operators to form a complex query.

Preferred Searches

If you have a favourite author or subject for which you often search when using the catalogue, you can save the search with the click of a button. This will prevent you from having to key in the search each time and let you place reserves on new materials quicker.

When your results are displayed, click the button marked Save as preferred search.

The next time that you log in to Your Account, you can click the Preferred Searches button to see a list of your saved searches.

Click on the search link associated with any of the preferred search terms in the list to quickly execute your search.

You can be alerted of new materials added to the library collection which match your searches. Just check the Mark for Email box and be sure that Your Account information includes your current email address.