More information.

By mail. Make your cheque payable to “Hudson’s Bay Credit
Services” and ensure your Hudson’s Bay Mastercard or Hudson’s Bay
Credit Card number is indicated on the front of your cheque. Then send it to us
at:

For online banking payments

Confirm that your payment was made to “Hudson’s Bay Mastercard” or
“Hudson’s Bay Credit Card”, and that the payment was made to the 16-digit
number on the front of your card.

If it was not, call your bank, or us, and request that the payment be transferred
to the right account.

Once we get the request from your bank, we’ll transfer the funds. Please provide
the date the payment was made, the amount of the payment, the account number the
payment was made to, the correct account number, and the payment reference number
from your bank.

For online payments

If the payment was made in the last 24 hours, it may still be with your bank. Call
your bank and cancel the pending payment.

If more than 24 hours have passed, call your bank and request that the payment be
reversed. Please provide the payee name, date of payment, payment amount, account
number paid, and your bank’s payment reference number.

Your bank will contact us, and we’ll return the funds to your bank after receiving
the request.

For mailed payments

Call us about the missing payment and provide the following details: account
number, cheque amount and the date the cheque was cashed.

We will need to send you a cheque. Please expect a 3-4 week delivery period.

To make changes to your account or for account inquiries, please call us toll-free at
1‑866‑640‑7858 for your Hudson’s Bay Mastercard or at 1‑800‑263‑2599 for your
Hudson’s Bay Credit Card. When you call, you can:

Check the status of your account

Report a lost or stolen card

Change your address

Add an authorized user

Request additional cards

Remember, you can always check the status of your account online. Click here to register for online access or to log in to your account.

Capital One sites are protected with SSL, otherwise known as a Secure Sockets Layer.
SSL is an encryption technology that protects your information as you send it from
your computer to ours. However, do not send personal information through a regular
email browser as this may not be secure.

Hudson’s Bay Credit Card Customers:

Mail

Payments

You can make your payment in a variety of convenient ways:

At any Hudson’s Bay store (by debit card or cash).

Through your bank (by online or telephone banking).

By mail. Make your cheque payable to “Hudson’s Bay Credit Services” and make
sure your Hudson’s Bay Mastercard or Hudson’s Bay Credit Card number is indicated on the
front of your cheque. Then send it along with your remittance slip to us at:

Capital One is a registered trademark of Capital One Financial Corporation, used under license.
Mastercard is a registered trademark, and the circles design is a trademark of Mastercard
International Incorporated.