We understand that as your family grows and your wealth expands, it's more important than ever to work with a professional that is reliable, knowledgeable, and has the resources to help serve your best interests.

At the Hien Luong Agency, we’ve partnered with Farmers for their world class experience in Insurance and Financial Services* for over 85 years. Farmers is our first choice of business however we can offer other options that complement Farmers’ products if they aren’t eligible in Farmers. As a result, we're able to offer you unbiased advice on unique solutions for your specific situation.

Our goal is to help you identify your immediate and long-term financial goals and strategically customize a plan to protect and grow your assets (typically on a tax-favorable basis) and minimize the severe impacts of lawsuits, accidents and disabilities. After all, there are two things that are certain in life and they are death and taxes.

OUR PRINCIPLES

At the Hien Luong Agency, we take great pride in how we do business just as much as whom we do business with. We want to have a business relationship with clients that see the need and value our service. We strive to create a professional relationship by committing to personal and professional excellence both for our clients and our team. We're guided by high ethical and moral principles and we want you to count on us to deliver on our commitments.

We believe the only way that we can achieve our goals is to inspire you to help you reach your goals. That’s why we're constantly striving to be knowledgeable, experienced, and creative in educating you and making benefits easy to understand. At the end of the day, our success and significance is measured by how many problems we solved and how many lives we've touched.

Ralph Waldo Emerson once said, "What you do speaks so loud I cannot hear what you say." That principle guides us today.

HOW WE'RE DIFFERENT

The good news is that we CARE about you and your family. When you work with us, you’re a lifelong “client” whom we have a relationship with rather than a “customer” which is a one and done deal. When you call or visit our office, we know who you are and what your needs are. You’ll most likely talk to the same member of our office on a regular basis which helps resolve any problem quickly and easily. You're able to get this special attention because we only service clients that are within our agency and not the entire companies'.

Occasionally, you'll get calls from us to invite you in for a Farmers Friendly Review (FFR) or to remind you that we appreciate your business or to wish you a “Happy Birthday.” As simple as it sounds, it’s a lost art these days.

In addition, our non-traditional training is what makes our service different. We have an award-winning University of Farmers where agents and staff gain their training. All members of our team are licensed and have undergone background checks to maintain the highest degree of integrity and honesty.

The bad news, depending on how you look at it is that we're very HONEST. We will educate you on things you may not have known or may not have thought about. This is how we strive to earn our clients’ trust and respect, in the back-end we can deliver on our commitments.

OUR COMMITMENT TO YOU

With genuine commitment and sincerity, our goals are:

1. To offer you no-obligation quotes.

2. To offer you accurate quotes based on the information you provide for us.

3. To make it easier for you to contact us. We’re open 6-days a week, offer after-hours service, a 24-hour Claims Department, and text messaging capabilities. The agent is also available after hours on her cell phone.

4. To help you understand your coverage options.

5. To review your policies on a regular basis to help you find out if you're eligible for discounts². We want you to continue receiving great service and rates.

We're devoted to providing you with world class service and we stand behind our commitment. At any time you're not satisfied with our service, let us know! We will gladly work with you to achieve positive results.