Privacy License Agreement

We care about your privacy. This page explains actions and policies in use
for the information that you provide when using this website and communicate
with us as a service user.

In short

Exoscale only collects and information you choose to give us, and
processes it with your consent or on legal basis. We collect as little
personal information as we can to allow us to provide our services.
Personal information is not sold to third parties and is used and
processed as described on this page.

We comply with the EU’s Privacy Sheld framework and the General Data
Protection Regulation (GDPR). We provide the same level of privacy
protection regardless of your country of origin or location.

Information collected by Exoscale

Information from website browsers

If you’re browsing Exoscale websites, we rely on cookies, server logs and
web analytics providers to automatically collect basic information about
the visitor.

This information includes the browser type, operating system, language
preferrence, referring site, and the date and time of each request. We
also collect potentially personally-identifying information such as IP
addresses.

Information from users with Exoscale accounts

On account creation, we ask for the following information:

Email address

Password

Full name and/or company name

Billing address

We also collect personal information from you when you subscribe to our
newsletters. If you contact us from our website’s contact form or our
support platform, we keep a copy of your communications with us. We also
keep a copy of all communication we send you that is related to the
providing of our services.

Use of collected information

We use the personal information we collect from you for the following
purposes:

To deal with your requests

To provide you with information and access to resources that you have requested from us

To provide you with technical support

To improve our website’s performance and efficiency in assisting you with the use of our products

For intrusion and misuse detection and securing access to our systems as well as enforcing our Terms of Service

To improve our efficiency with customer service, content and functionnality of our offering, to better understand our users’s needs and for general business management.

To send important email notifications related to your use of the service.

When you have allowed us to do so, to send occasional newsletter and marketing campaings about our services. You can unsubscribe from these at any time using the link provided in the message.

Protection of information

Safe handling of your personal information when it’s entered, submitted
or accessed is ensured by the use of TLS for all communications over the
network.

Furthermore, we rely on PCI-compliant payment providers and do not store
financial or credit card information on our servers. Identification of
your account between Exoscale and the credit card processor is done
through an anonymized token that we exchange in an encrypted way.

Our data isn’t encrypted at-rest, however we control control access to our
datacenter locations with physical and network security.

Cookies and tracking

We use cookies and affiliated technologies such as localStorage to keep
you logged in on our web properties and remembering your preferences.

Our web analytics provider(s) also use cookies as a tracking mechanism.
We only enable analytics on our public properties and within our customer
onboarding process to improve our performance in these areas.

The followig third parties are instead used to set cookies and tracking
on exoscale.com websites upon consent:

3rd Party

Purpose

Facebook

Advertising optimization

Google

Analytics, Advertising optimization

Linkedin

Advertising optimization

Twitter

Content offering, Advertising optimization

Zoho PageSense

Heatmaps, A/B testing

No 3rd party tracking or analytics cookie is allowed on
portal.exoscale.com, granting you privacy protection during the use of
the application.

Data processors

Exoscale may rely on third-party subprocessor(s) to carry out specific
processing activities on behalf of the Client throughout its providing of
the Services. A list of subprocessors is available in the following table:

Name of data processor

Purpose

Location

(currently no third-party processor)

Third-party providers

Exoscale relies on third-party providers to fullfill its services.
Exoscale hence forwards data about its Clients to these providers. Under
no circumstances is data uploaded by Clients to Exoscale services
transferred to these providers.

Name of provider

Purpose

Location

Bexio

Accounting

Switzerland

Postfinance

Payment Service Provider

Switzerland

PayPal

Payment Service Provider

United States

Aduno

Credit card processor

Switzerland

Google Analytics

Web analytics

United States

Twitter

Web analytics

United States

Zoho

A/B testing

India

Mailchimp

Newsletters and marketing campaings

United States

A1 Digital International

Business intelligence

Austria

Amazon Web Services

Data archival

United States

Children under 16

If you are a child under the age of 16, you may not have an Exoscale
account. Exoscale does not collect information about users’ age, but if we
learn that you are a user who is under the age of 16, we will terminate
your account.

Exercise of rights

As an Exoscale Client, you are entitled to exercising the following rights
with regard to the personal data Exoscale holds about you:

Right of information

Right of access

Right to rectification

Right to erasure

Right to restriction of processing

Right to data portability

Right to object to processing

Right to not to be subject to a decision based solely on automated
processing.

Exercise-of-rights enquiries should be addressed by emailing
privacy@exoscale.ch to be handled
by the Exoscale team under supervision of the Exoscale Data Privacy
Officer.