New Digital Voice home phone service on BT

On Digital Voice you’ll get great new benefits like crystal clear HD calling. You’ll also keep all the features you get today – like Call Protect and Voicemail.

We’re introducing Digital Voice as we upgrade our network to make it easier for you to connect on any device at home or on the go. We’ll be rolling it out to customers across the UK over the coming years.

We aim to finish the upgrade by 2025 and you’ll be invited to switch your home phone service over to Digital Voice when it’s available to you. Upgrading to Digital Voice is free.

If you do choose to upgrade, you’ll need to swap your current home phone for our new digital home phone. We’ll give you a choice of handsets, free with your upgrade.

How can I get Digital Voice?

To begin with, we're offering Digital Voice only in certain scenarios to manage the number of customers moving over.

When you place an order, we'll let you know if you're eligible and take you through the benefits so you can decide whether or not to move across to Digital Voice at this time. If you have special services, such as a monitored burglar alarm or health pendant, you won't be able to have Digital Voice just yet.

Re: New Digital Voice home phone service on BT

If you do choose to upgrade, you’ll need to swap your current home phone for our new digital home phone. We’ll give you a choice of handsets, free with your upgrade.

Thanks for the announcement, very informative and helpful. One question.

What's the reason for needing a new phone? The Smart Hub 2 already has a phone socket labelled "Digital Voice Customers Only", so will a standard POTS phone work plugged into the Digital Voice socket on the Smart Hub 2?