The physiotherapy department says "We aim to see urgent referrals within two weeks and routine referrals within 14 weeks of receipt of the form. If you are placed on the urgent list, a letter will be sent to you immediately asking for you to call the department to make a convenient appointment. If you are placed in a routine waiting list, you will be sent a letter that will ask you to phone and make an appointment once you are near the top of that list. If we have no contact from you within a month of the letter having been sent, you will be discharged. A further letter will then be sent to you to confirm that you have been discharged."