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FAQ

The 2-years “Hélio” warranty on the O Series covers the portion of the travel trailer which it manufactures by Hélio on parts and labor excluding normal wear. The additional equipment are guaranteed by the respective manufacturers.

The ‘Hélio” HE3S and HE3C warranty is limited to 2 years it covers the portion of the travel trailer which it manufactures by Hélio on parts and labor excluding normal wear. The additional equipment are guaranteed by the respective manufacturers.

Any changes to a Helio trailer without the written permission of Helio can cause a reduction or loss of warranty coverage. Be sure to contact your dealer before making such modifications or changes.

We reserve the right to change pricing, specifications, equipment or products with equivalent products, without notice.

HELIO undertakes no obligation to make changes on vehicles manufactured before changes in specifications.

In the Helio trailer, we use expanded polypropylene (EPP) initially used in industry as an insulating and shock-absorbing material, EPP is widely acclaimed for its lightness, its optimal resistance and its great stability.

It’s unique mechanical characteristics open the way for a multitude of uses such as Automotive, Food and HVAC (Heating, Ventilation, and Air Conditioning). EPP meets the strictest criteria, particularly in the domains of shock protection and thermal and acoustic insulation.

You wish to know the towing capacity of your vehicle or you want to choose your vehicle according to its towing capacity?

First, you can refer to your vehicle owner’s manual located in your glove compartment. You will find a section specifying the towing capacity of your vehicle using a trailer with or without electric brakes and the recommended weight to the drawbar.

These data are essential to validate your towing capacity. Afterwards, we recommend that you contact your car dealer who can advise you based on the make, model and year of your vehicle. So you can confirm that you meet the criteria established by your manufacturer.

If you decide to search on the internet, be sure to find a reliable source such as the manufacturer website. Pay attention to related websites and answers found on the discussion forum.

Here are some additional independent sources that present tools and guides to find the right towing capacities of your vehicle:

To our knowledge, it is not ideal to store a travel trailer or a car on the lawn for a long time because of the moisture released by the ground. We recommend, if possible for you, to store your Helio on asphalt or concrete surface. If this is not possible, you can install a geotextile membrane on the ground to cut off direct moisture from the ground under the vehicle.

On the front left side of your travel trailer, you will find information about your Hélio.

A conformity label on the make, model, serial number (V.I.N), year of your trailer, dry weight and MNS (National Safety Mark of manufacturer).

Under the Motor Vehicle Safety Act and the Motor Vehicle Safety Regulations, Hélio (9299-5000 Québec Inc.) is authorized to use and affix, on any vehicle manufactured by Hélio (Standard: Camping Trailer), the national safety mark and its specific authorization number it’s (Z44).

The national safety mark (NSM) is the property of the Government of Canada and its use is authorized by the Minister of Transport to manufacturers of new vehicles offered for sale in Canada. Transport Canada requires the manufacturers that are authorized to affix the mark, to have the capability to certify their vehicle production to comply with the regulations under the Motor Vehicle Safety Act.

Any company who is engaged in the business of manufacturing vehicles in Canada, who ships from one province to another, or deliver to any person for the purpose of being so shipped, any vehicle of a prescribed class manufactured in Canada must apply their National Safety Mark (NSM) number to the vehicle. Also, most provincial Highway Traffic Acts require that a company affix an NSM to all vehicles that they manufacture.For more information, please visit Transport Canada.

Finally, we recommend that you keep a copy of this information separate from the trailer in the event of theft or vandalism, as you may be asked to provide a copy to the authorities.