Nikon Shopping Help

FAQ

What do I do if I forgot my password?

How can I manage my account?

What payment methods can I use?

We accept Visa®, MasterCard®, American Express®, Discover Card® and PayPal (we do not accept PayPal as a method of payment for any preordered or backordered items). Debit/bank cards featuring the Visa® or Mastercard® logos or prepaid gift cards featuring logos for Mastercard®, Visa®, American Express® and Discover Card® can also be used for payment. Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.

What is my order status?

Your order status tells you where in the process your order is (e.g., pending, processing, shipped, delivered). View your order status.

Can I place an order without a credit card?

Yes, you can pay for an order with PayPal or with a debit/bank card that features the Visa® or Mastercard® logo. You can also use a prepaid gift card that features one of the following logos: Mastercard®, Visa®, Discover Card® or American Express®.

Can I purchase more than 10 of the same item at once?

Yes, but you must contact Nikon Customer Support at 1-800-Nikon-US (1-800-645-6687) from 9:00 AM to 8:00 PM EST, Monday through Friday to place the order.

What address should I enter in the billing information screen?

For credit card verification, you must enter the address exactly as it appears on your credit card statement. (When entering the name that appears on your credit card, you can omit the middle name or initial.)

When will my credit card/PayPal account be charged?

If you used a credit card as your payment method, it will be charged when your order ships. If your order has multiple shipments, you will be charged each time a product is shipped. This includes any preordered or backordered products. For purchases of downloaded products (e.g., software), you will be billed at the time of purchase. If you used PayPal as your payment method, you will be charged at the time the order is placed. PayPal is not accepted for payment of a backorder or preorder item.

How will the charge(s) show up on my statement?

The charge for your order will appear on your statement as “Nikon, Inc.”

Why is my credit card being rejected?

There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your banks end, may have encountered a machine error. If you do have problems, you can contact Customer Support at 1-800-Nikon-US (1-800-645-6687) from 9:00 AM to 8:00 PM EST, Monday through Friday. Please provide them with any error message numbers you may have received.

How do I pay sales tax?

Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout.

Can I make a Tax Exempt purchase?

If you have Tax Exempt status, you must first make your purchase paying the full amount, including the tax, and then contact Nikon Customer Support at 1-800-Nikon-US (1-800-645-6687) from 9:00 AM to 8:00 PM EST, Monday through Friday to request a refund of the tax amount. Please have the applicable tax exemption certificate available to fax to us.

How do I get a copy of my order summary?

You can print a copy of your order summary on the last step of the checkout process; additionally, a copy will be emailed to you after you place your order. You also can view the status of your order along with a summary on the order status page. View your order status.

How do I start a new order?

For your convenience, we try to save items you added to your cart. You many no longer want these items or would like to save them for a purchase at a later time. To remove an item from your cart, simply click the Remove link.

Can I place an order by phone?

Absolutely! You can place an order by calling Nikon Customer Support at 1-800-Nikon-US (1-800-645-6687) from 9:00 AM to 8:00 PM EST, Monday through Friday.

How do I redeem a promotional code?

If you have a promotional code, you can enter it in the cart (above your order summary).

What does it mean when an item is out of stock?

In some cases, we are unable to stock enough items to fill all orders; when stock status is low we will not take orders for products that we cannot deliver. The items may be available through local dealers. For your convenience Nikon provides a Where To Buy link on all product pages.

Does Nikon have a price match policy?

No. At this time, Nikon does not have a price match policy.

Can I cancel an order that I placed?

Yes, you can cancel an order within the first 30 minutes after placing the order. If the 30 minutes have passed, you will need to await delivery of the item(s). Once the item(s) have been delivered, you will need to contact Nikon Customer Support at 1-800-Nikon-US (1-800-645-6687) and request a Return Merchandise Authorization (RMA). See return instructions.

Are there any items that cannot be returned?

Some items cannot be returned. This includes parts that are purchased through the Nikon parts store as well as downloadable software and logo items and apparel. All sales on these items are final. Most other items purchased from Nikon include a 1-year warranty. Read more about Nikons warranty.

How will Nikon know where and how to send my order?

During the checkout process, you will enter a shipping address and choose a shipping method. At this time we cannot accept APO/FPO or PO Boxes for a shipping address.

How can I track my order?

We will send an email with your tracking number(s) when your order ships. You also can check the status of your order (and find tracking numbers for any items that have shipped) on your order status page. View your order status page.

An item is missing from the box.

If you purchased an item that has accessories and one or more of those accessories are missing from the box when you open it, contact Nikon Customer Support at 1-800-Nikon-US (1-800-645-6687) 9:00 AM to 8:00 PM EST, Monday through Friday.

An item is missing from my order.

If your items are shipped separately, you will be billed each time a product is shipped. Check your order summary to see which items were shipped in this parcel.

My order is missing.

If you have checked the status of your order (tracking number) on the UPS website and it says the order was delivered but you dont have it, check with other members of your household or business to see if someone else accepted the order. Look around your front door area to see if the delivery driver left the package safely out of sight. Ask your neighbors if they mistakingly received the package. Products from the Nikon Store will be labeled as originating from Lockborn, OH 43194. Repair parts from the Nikon Store will be labeled as originating from Torrance, CA, 90502.

UPS attempted to deliver my order but I was not home. Can I pick it up at the UPS depot?

If you place an order and a signature is required, it must be delivered to the shipping address used when the order was placed. If UPS attempts to deliver a package and no one is there to sign for it, UPS can not release the package to you at the UPS depot or change the delivery address.

My order was not delivered.

UPS will make three attempts to deliver a package. If they can not deliver the package, it will be returned to us as undeliverable. These orders can not be reshipped, and you will be issued a refund. If you would still like to purchase the items that were undeliverable, please place a new order.

How do I purchase downloadable software?

Most of Nikons Imaging Software is available as Free Trial versions. For the full version of certain products, you must purchase a Software Product Key, which will “unlock” the Free Trial Version. You can purchase a Software Product Key by clicking Add to Cart on the product page and checking out. Once your transaction is complete, your Software Product Key will be delivered by email.

You can download the Free Trial version of most software by clicking the Download or Free Trial link on the product detail page or by visiting our Software Download page.

Where should I save the download file?You can save the download file anywhere you like, but you should remember that location or the name of the downloaded file. Most people find it easiest to save their download files onto their desktop.

What will happen when I download?Once the download starts, you will see a pop-up with a status bar and a percentage that will climb to 100%.

What should I do after I download?When the download finishes, you should go to the location where you saved the file and double-click on it to begin installation.

What if the download stops before it completes?

If your download stops or is interrupted before it completes, simply click the Download (or Free Trial) link again and the download should resume where it left off.

I finished downloading my purchase. Where was the file saved?

The file was saved in the default “Save As” location specified by your browser, or the location you selected in the “Save As” window that appeared when the download began. If you know the name of the download file, you can search for the file on your computer.

What do I do if my Software Product Key is not working?

What are Gray Market products?

Nikon products that are imported and initially sold by anyone other than Nikon Inc. USA are considered Gray Market products. These usually are genuine Nikon products that were intended for other Nikon markets; therefore, they may not meet Nikons specifications for US products and they may not perform as expected. Learn more about Gray Market products.

We will notify you by email when we recieve your return

If your return is undamaged and meets the terms of Nikons Return Policy, a refund will be issued. Please allow 1-2 billing cycles for the refund to be processed and visible on the applicable payment statement.

Warranty Information

Nikon Cameras, Lenses, Speedlights and Accessories

All new Nikon cameras, lenses, Speedlights and accessories include a one-year limited warranty. During this period, if the product is found to be defective in material or workmanship, Nikon Inc or one of its authorized repair facilities will either repair or replace the product without charge (as long as it meets the terms of the warranty).

No registration or “warranty” card is needed with these products; simply retain your original dated proof-of-purchase in case warranty service is needed. We recommend registering your product so we can send you information about future updates or service issues that may arise.

Nikon Two Year Extended Service Coverages

Nikon sells Two Year Extended Service Coverages for most D-SLR, Nikon 1 and Coolpix cameras. (Due to state requirements, Nikon ESCs are not sold in Florida, Virginia or Washington states.) These coverages extend your original Nikon warranty for two additional years. Two Year Extended Service Coverage can be purchased any time within the original one (1) year Nikon Inc. warranty. Please contact your local Nikon dealer for more information.

It is always recommended that you retain your original sales receipt or copy of your credit card statement as proof of purchase.

Nikkor and 1 Nikkor Lenses

In addition to the one-year Nikon Digital Imaging Warranty, Nikkor and 1 Nikkor lenses purchased new from the Nikon Store also include a free Four Year Extended Service Coverage (for a total of 5 years of coverage).

Important: To register for Four Year Extended Service Coverage, one copy of the included form must be mailed in as indicated. Keep the Customer copy of the form as well as the original proof of purchase (sales receipt).

Refurbished Products

All refurbished cameras, lenses and accessories include a 90-day limited warranty against defects in material and workmanship. It offers the same coverage as the Nikon Digital Imaging Warranty, just for 90 days instead of one year.