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This so-called conversation lasted no more than 30 seconds. It consisted
of me saying I want my listings fixed, and Rodriguez saying "you
keep asking the same questions." Regarding the "disputes,"
I did not acknowledge anything of the kind. It may be that the
listing currently incorrect was my residential, but the problem happens
repeatedly on my business lines too. It has never been fully corrected!

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a. I havetried calling
the 800 numbers and been put on hold for 20 minutes and longer, until
the line disconnects; I can't leave voicemails there either. The only
way I've been able to get helped is to call directly. The people I
called were the same ones I might have reached at the 800 number, had
I been able to get through.

b. 800 numbers and my calling 411 and 00 directory assistance have nothing
to do with each other. I am forced to call 411 and 00 regularly to check
whether my listings are correct. (The AT&T 800 operators cannot
reach Pacific Bell 411 to even check my listings, anyway.)