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1 International Journal of Business and Social Science Vol. 2 No. 22; December 2011 Servant Leadership Practices among School Principals in Educational Directorates in Jordan Abstract 138 Dr. Kayed M. Salameh Associate Professor Educational administration Yarmouk University, Faculty of Education Department of Educational Administration and Foundations Jordan This study was to determine the extent that teachers perceived practice of Servant Leadership among school principals in Jordanian educational directorate. This study used the Organizational Leadership Assessment (OLA) tool. Results revealed that servant leadership practiced in moderate levels. Three categories of servant leadership: builds community, displays authenticity, and shares leadership were in high level of servant leadership practices. While values others, develops people, and provides leaders were in moderate level of practice servant leadership. Results indicate that teachers scores on six dimensions of servant leadership had no significantly differ regarding to their sex. The results indicate that teachers who have short number of years of teaching experiences perceived the level of practice of develops others among school principals higher than other teachers with a medium and high number of years of teaching experience. Also, the results indicate that teachers who have medium number of years of teaching experiences perceived the level of practice of builds community among school principals higher than other teachers with a short and high number of years of teaching experience. No difference in teachers perceived the level of practice of servant leadership among school principals related to their academic qualifications. Key Words: Servant leadership, school principals, teachers, educational directorates, Jordan. Introduction The first introduced concept of servant leadership by Greenleaf (1970) with his foundational essay The Servant as Leader. The work surrounding servant leadership from the early 1990s focused on identifying themes that could help to operationalize the concept of servant leadership. Laub (1999) put forward valuing people, developing people, building community, displaying authenticity, providing leadership, and sharing leadership: Value People: People are to be valued and developed, not used, for the purposes of the leader. Leaders accept the fact that people have present value not just future potential. As leaders work with people in organizations they will serve them by displaying the qualities of Valuing People (Laub, 1999). Serve others first, They focus on the needs of others and how they can best meet them. Believe & Trust in people, Leaders are willing to give trust...to believe that others can do the job and have positive intentions. Listen receptively, When leaders truly listen to others they will hear them if they listen non-judgmentally. They listen because they know that it is one of the best ways to show that they value others (Laub, 1999). According to Lubin (2001), The first impulse for a servant leader is to listen first and talk less (p. 32). Lubin (2001) concurred that successful servant leaders begin by making a deep commitment to listening, not only to others but to their own inner voice as well. Essential to the growth of the leader is the condition to have quiet reflective time for deeper understanding (p. 32). Develop People: Leaders see it as their responsibility to help others grow towards their full potential as servants and leaders. The mistakes of others are seen as opportunities to learn. Leaders believe that people have both present value and future potential (Laub, 1999). Provide for learning, offer people opportunities for new learning. They provide an atmosphere where mistakes can lead to new insights. Leaders join them in learning and are never satisfied with the status quo. Model appropriate behavior, Leaders don t just tell others what to do. They model it for them and do it with them. They help people to develop by working alongside them so that can learn from their example. Build up through affirmation, organizations encourage others...honor others...accept others...build up others. They catch others doing it right.

2 Centre for Promoting Ideas, USA Leaders recognize accomplishments and celebrate creativity. They speak words of encouragement and intentionally affirm (Laub, 1999). Builds Community: They desire to build community; a sense that all are part of a loving, caring team with a compelling shared vision to accomplish. Leaders know that people will be more impacted by the quality of relationships than they will be by the accomplishment of tasks. Therefore they intentionally work to build a community that works together and learns to serve one other in the process. As leaders work with people within organizations they will serve them by displaying the qualities of Building Community (Laub, 1999). Build relationships, Leaders and workers need the time and space to be together...to share, to listen, to reflect. They need to get to know one another. Work collaboratively, organizations don t allow the natural competitiveness between different individuals to characterize the atmosphere of the group. Leaders work alongside the others to model a dynamic partnership of collaborative work. Value differences, Leaders respect and celebrate differences in ethnicity, gender, age and culture. They are aware of their own prejudices and biases. They confront these boldly so that no individual or group feels less valued or set apart from the team (Laub, 1999). Display Authenticity: Leaders are to be open, real, approachable and accountable to others. As leaders work with people within organizations they will serve them by displaying the qualities of Authenticity. Open & Accountable, Leaders will resist the tendency to protect themselves at all cost. When they make mistakes...they will admit them. They will recognize that they are accountable to others and not just those who are over them. People in a healthy organization can fully risk being open with each other due to the high levels of trust (Laub, 1999). Provides Leadership: Leadership is described as Initiative, Influence and Impact. Leaders do not neglect to take appropriate action, in fact, they have a bias for action. This initiative-taking comes not from being driven to personal ambition but by being called to serve the highest needs of others. Envision the future, organizations are future oriented. They look ahead to envision what could be, and should be. The leaders recognize that they serve as partners with other leaders throughout the organization who also are looking ahead to the future. This organization shares their vision openly with the goal of creating a new and shared vision with others (Laub, 1999). Shares Leadership: In these organizations the leader shares the power they have with others so that others can lead, thus increasing the potential influence and impact of the total organization. Share the vision, organizations know that the vision of an organization does not belong to a single leader. A clear vision of the future, shared by the entire group, becomes a powerful magnet drawing together all of the resources, skills and abilities of the total team. Share the power, Power has been described as the ability to do...to act. In organizational terms it represents the ability to make important decisions, allocate resources...moving people and projects forward to make things happen. Shared leadership empowers all people to act, for the good of the group and the mission of the organization. Share the status, Leadership is not position, status or prestige. Leaders in healthy organizations resist the strong tendency to accept the special perks and privileges of leadership position. They know that all people throughout the organization need to be affirmed and recognized for their inherent value and for what they contribute to the success of the whole (Laub, 1999). The literature review showed a lack of empirical research regarding servant leadership in the context of educational system in Jordan. The goal of the study is to discover the extent to which teachers perceived practice of Servant Leadership among school principals in Jordanian educational directorates. Statement of the Problem Leaders implement differing theories of leadership to promote positive leader follower relationships within their organizations (Bass, 1990). One such theory is servant leadership (Greenleaf, 1970). This research study conducted a research analysis to determine the perceptions of the presence of principles of servant leadership among school principals as perceived by their teachers in Jordan. Purpose of the Study The purpose of this research study was to identify teachers perceived practice of Servant Leadership among school principals in Jordanian directorates of education. The study provided data that potentially answers the following two research questions: 139

3 International Journal of Business and Social Science Vol. 2 No. 22; December What were the levels of practice of servant leadership among school principals as perceived by their teachers in Jordanian directorates of education? 2. Are there any significant statistical differences among teachers perceived the level of practice of servant leadership of school principals related to their experience, and gender? Significance of the Problem The empirical data gained from conducting this research study has the potential to contribute in resolving the concerns created by a lack of research in the area of servant leadership. The research conducted in the present study potentially will contribute empirical data aiding in practical application and theoretical discussions regarding servant leadership. Data produced from this research study can assist practitioners and scholars in several ways. First, the data gleaned from the present study can help to provide areas of emphasis for individuals responsible for developing leadership-training programs, thus making these leadership-training programs more cost effective. The data derived from the present research possesses the potential to supply support for or against the on-going efforts in researching the applicability of servant leadership within schools. Second, information from this study can grant additional insight into whether the degree an individual implements the principles of servant leadership has an impact on their own or others level of morale or job satisfaction or job loyalty or other variables that support work within schools. Definition of Terms Servant Leadership: Servant leadership is an approach to leadership and service whereby the leader is servant first and leader second (Stramba, 2003). Servant leadership encourages collaboration, trust, foresight, listening, and the ethical use of power and empowerment. Servant Leadership is an understanding and practice of leadership that places the good of those led over the selfinterest of the leader. Servant leadership promotes the valuing and development of people, the building of community, the practice of authenticity, the providing of leadership for the good of those led and the sharing of power and status for the common good of each individual, the total organization and those served by the organization (Laub, 1999). RESEARCH METHODOLOGY Research Design This study was a quantitative study conducted through utilizing the Organizational Leadership Assessment (OLA) research instrument (Laub, 1998) that has been shown to assess levels of servant leadership among school principals as perceived by their teachers within Jordanian directorates of education. Population and Sampling of the Study The population involved with this study consists of the teachers who worked in Irbid directorates of education- Jordan. These schools utilizes 432 teachers. In gathering data from a random sample of these employees, various teachers were selected in a random manner and the leader of each school was contacted to coordinate administering the instrument. Data collection continued from randomly selected teachers until data had been obtained from at least the minimum number of respondents from the teachers. Instrumentation The study used the OLA (Laub, 1998) ) with modifications to assess quantitatively the servant leadership principles implement by school principals as perceived by their teachers within Jordanian directorates of education. Development of the OLA Laub (1999) developed the OLA through a Delphi investigation and then put the instrument through a broader field test for reliability and found a Cronbach alpha coefficient of.98. In the Delphi process, 54 characteristics of servant leaders were identified and eventually clustered into six key areas: (a) valuing people, (b) developing people, (c) building community, (d) displaying authenticity, (e) providing leadership, and (f) sharing leadership. The Cronbach-Alpha coefficients for each of the six constructs contained within the OLA instrument as follows: (a) valuing people (.91), (b) developing people (.90), (c) building community (.90), (d) displaying authenticity (.93), (e) providing leadership (.91), and (f) sharing leadership (.93).

4 Centre for Promoting Ideas, USA The Validity and Reliability of Instrument Laub (1999) indicated the OLA instrument had a reliability of.98 and stated, the reliability of the instrument indicates it will be useful for further research in servant leadership. Horsman (2001), Thompson (2002), and Miears (2004) all found similarly high levels of reliability in conducting research using the OLA in different settings. For the purpose of examining the validity of the instrument it was presented to post-secondary education experts in educational administration. They were asked to check whether the statements in the instrument are clear and linked appropriately with the dimensions they were classified to them in advance. Instrument items were revised or removed based on panel member feedback. Regarding the reliability of the instrument a Test-Retest procedure was used, a pilot study had been conducted. Forty five teachers participated in the pilot study. Those teachers did not participate in the final study. Stability coefficients for the instrument in each case were 0.89, 0.85, 0.83, 0.91, 0.88 and 0.86 for the first, second, third, fourth, fifth and the sixth dimensions respectively, and 0.88 for the total OLA. These values can be considered reasonably satisfactory to support the objectives of the current study. Data Analysis Using SPSS version 18 for Windows, several steps were involved in analysing the data provided by the participants. The first step involved the scoring of the OLA to attain sub-scores and a total score for servant leadership. Sub-scores were derived by summing the items for each scale and dividing by the number of items that make up each scale. Total scores were attained by adding the sub-scores of each scale. Subscales of servant leadership are: Values People, Develops People, Builds Community, Displays Authenticity, Provides Leadership, and Shares Leadership. Each of the questions is based on a five-point Likert scale, with a response of strongly disagree being given one point and a response of strongly agree given a point of five points. The total scores were interpreted as following: it should notice that the researcher used the response scale of each item which ranged from 1 to 5 to determine these cut points according to the following manner: less than low, from 2.34 to 3.67-moderate, and 3.68 or above- high. Results and discussion of Study Research Question One: What were the levels of practice of servant leadership among school principals as perceived by their teachers in Jordanian directorates of education? The first question guiding this study sought to find the extent to which teachers perceived the level of practice of servant leadership among school principals, as measured by the Organizational Leadership Assessment (Laub, 1999). The OLA scores from the responses of all participants yielded a mean score of 3.54 (SD=.133). Table 1 illustrates these data with high levels of practice for three categories of servant leadership. These Three categories comprised the scales that measured servant leadership; the mean score for builds community was 3.77 (SD,.325); the mean score for displays authenticity was 3.72 (SD,.205); and the mean score for shares leadership was 3.77 (SD,.243). The other Three categories with moderate levels of practice that measured servant leadership are: the mean score for values others was 3.01 (SD,.302); the mean score for develops people was 3.33 (SD,.336) ); and the mean score for provides leaders was 3.62 (SD,.213). Table 1: Means and SD of dimensions of servant leadership for school principals' as perceived by their teachers Dimensions of Servant Leadership Mean SD Value others Develops people Builds community Displays Authenticity Provides leaders Shares Leadership Total

5 International Journal of Business and Social Science Vol. 2 No. 22; December 2011 Research Question Two: Are there any significant statistical differences among teachers perceived the level of practice of servant leadership of school principals related to their sex, experience, and academic qualification? A Three-Way MANOVA was used to test the faculty members perceived the level of practice of the six dimensions of servant leadership among academic administrators as related to their sex, experience, and academic qualification. Table 2: Three-Way Multivariate Tests the teachers perceived the level of practice of the six dimensions of servant leadership among school principals as related to their sex, experience, and academic qualification Effect Wilks' Lambda Value F Hypothesis df Error df Sig. Intercept sex * Experience in teaching * Academic qualification * <.05 The MANOVA results in Table 2 shows that there is difference in teachers perceived the level of practice of the six dimensions of servant leadership among school principals related to their sex and experience. To assess the effect of Experience in teaching on teachers perceived the level of practice of the six dimensions of servant leadership among school principals. The omnibus F Test was statistically significant (F=2.268; df = 6; p<.000). Univariate analysis test was conducted as follow-up test to assess the effect of sex (Male, Female) on teachers perceived the level of practice of the six dimensions of servant leadership among school principals (Provides leaderships, displays authenticity, shares leadership, develops others, builds community, and values others) see Table 3. Table 3: ANOVA Summary for the teachers perceived the level of practice of the six dimensions of servant leadership among school principals Scores due to their sex Type III Sum of Mean Source Dependent Variable Squares df Square F Sig. sex Value others Develops people Builds community.067 1, Displays Authenticity Provides leaders Shares Leadership Total * <.05 Table 3 presents ANOVA results which indicate that teachers scores on six dimensions (Provides leaderships, displays authenticity, shares leadership, develops others, builds community, and values others) no significantly differ regarding to their sex. To assess the effect of Experience in teaching on teachers perceived the level of practice of the six dimensions of servant leadership among school principals. The omnibus F Test was statistically significant (F=28.833; df = 12; p<.000). Univariate analysis test was conducted as follow-up test to assess the effect of Experience in teaching (less 5 years, 5- less 10 years, and 10 years and over) on teachers perceived the level of practice of the six dimensions of servant leadership among school principals (Provides leaderships, displays authenticity, shares leadership, develops others, builds community, and values others) see Table

6 Centre for Promoting Ideas, USA Table 4: ANOVA Summary for the teachers perceived the level of practice of the six dimensions of servant leadership among school principals Scores due to Experience in Teaching Source Dependent Variable Type III Sum of Squares df Mean Square F Sig. Experience Value others in teaching Develops people * Builds community * Displays Authenticity Provides leaders Shares Leadership Total * <.05 Table 4 presents ANOVA results which indicate that teachers scores (develops others and builds community) significantly differ for their experience in teaching. To assess pairwise differences among the levels of Experience in teaching for teachers, the Scheffe procedures (p =.00) was performed (Table 5). Table 5: Scheffe Multiple Comparisons for teachers perceived the level of practice of the six dimensions of servant leadership among school principals Scores (develops others and builds community) Regarding Their Experience in teaching Dependent Variable (I) experience (J) experience Mean Difference (I-J) Std. Error Sig. Develops others less 5 5-less * * less 10 less * * less * less * Builds community less 5 5-less * * less 10 less * * less * less * The results in Table 6 indicate that in develops others with short teaching experience (M=3.62) differ significantly from teachers with long teaching experience (M=3.32), and with medium teaching experience (M=3.29). That means teachers who have short number of years of teaching experiences perceived the level of practice of develops others among school principals higher than other teachers with a medium and high number of years of teaching experience. Also, the results in Table 6 indicate that in builds community with medium teaching experience (M=4.02) differ significantly from teachers with long teaching experience (M=3.77), and with short teaching experience (M=3.48). That means teachers who have medium number of years of teaching experiences perceived the level of practice of builds community among school principals higher than other teachers with a short and high number of years of teaching experience. Table 6: Means and Standard Deviations for the teachers Teaching Experience Dependent Variable Experience Mean SD Develops others less less Builds community less less

7 International Journal of Business and Social Science Vol. 2 No. 22; December 2011 The MANOVA results in Table 3 shows that there is difference in teachers perceived the level of practice of the six dimensions of servant leadership among school principals related to their academic qualifications. Conclusion and Recommendations This findings of study data could potentially assist individuals in improving leader-follower relationships through increased training in the practice of servant leadership. Promoting servant leadership on a will allow a greater number of leaders to realize the benefits of using servant leadership in leading their organization and developing of employees who are increasingly satisfied with their careers. Findings of study may prompt action from both key stakeholders in the study and scholars in the field of servant leadership. In light of the data suggesting administrators within the Educational System responsible for leadership training would benefit from providing training in the principles of servant leadership. This training could potentially improve administrators leadership skills that could in turn raise individual job satisfaction of all employees. Further research is recommended to conduct similar studies within populations involving different education sectors in order to verify the claim that servant leadership is grounded in basic education standards. References Bass, B. M. (1990). Bass & Stogdill s handbook of leadership: Theory, research, & managerial applications (3rd ed.). New York: The Free Press. Greenleaf, R. K. (1970). The servant as leader. Indianapolis, IN: The Robert K. Greenleaf Center. Horsman, J. H. (2001). Perspectives of servant-leadership and spirit in organizations. Dissertation Abstracts International, 62 (03), (UMI No ) Laub, J. A. (1998). Organizational leadership assessment. Retrieved April 27, 2004, from Laub, J. A. (1999). Assessing the servant organization: Development of the servant organizational leadership assessment (SOLA) instrument. Dissertation Abstracts International, 60 (02), 308. (UMI No ) Lubin, K. A. (2001). Visionary leader behaviors and their congruency with servant leadership characteristics. Dissertation Abstracts International, 62 (08), (UMI No ) Miears, L. D. (2004). Servant leadership and job satisfaction: A correlational study in Texas Education Agency region X Public Schools. Unpublished doctoral dissertation, Texas A&M University. Stramba, L. (2003, Fall). Servant leadership practices. The Community College Enterprise, 9(2), Thompson, R. S. (2002). The perception of servant leadership characteristics and job satisfaction in a churchrelated college. Dissertation Abstracts International, 64 (08), (UMI No ) APPENDIXES APPENDIX: ORGANIZATIONAL LEADERSHIP ASSESSMENT General Instructions: Please provide your response to each statement by placing an X in one of the five boxes Strongly Disagree (1), Disagree (2), Undecided (3), Agree (4), and Strongly Agree (5) 144 Items SD D U A SA 1 Trust each other 2 Are clear on the key goals of the organization 3 Are non-judgmental they keep an open mind 4 Respect each other 5 Know where this organization is headed in the future 6 Maintain high ethical standards 7 Work well together in teams 8 Value differences in culture, race & ethnicity 9 Are caring & compassionate towards each other

8 Centre for Promoting Ideas, USA 10 Demonstrate high integrity & honesty 11 Are trustworthy 12 Relate well to each other 13 Attempt to work with others more than working on their own 14 Are held accountable for reaching work goals 15 Are aware of the needs of others 16 Allow for individuality of style and expression 17 Are encouraged by supervisors to share in making important decisions 18 Work to maintain positive working relationships 19 Accept people as they are 20 View conflict as an opportunity to learn & grow 21 Know how to get along with people 22 Communicate a clear vision of the future of the organization 23 Are open to learning from those who are below them in the organization 24 Allow workers to help determine where this organization is headed 25 Work alongside the workers instead of separate from them 26 Use persuasion to influence others instead of coercion or force 27 Don t hesitate to provide the leadership that is needed 28 Promote open communication and sharing of information 29 Give workers the power to make important decisions 30 Provide the support and resources needed to help workers meet their goals 31 Create an environment that encourages learning 32 Are open to receiving criticism & challenge from others 33 Say what they mean, and mean what they say 34 Encourage each person to exercise leadership 35 Admit personal limitations & mistakes 36 Encourage people to take risks even if they may fail 37 Practice the same behavior they expect from others 38 Facilitate the building of community & team 39 Do not demand special recognition for being leaders 40 Lead by example by modelling appropriate behaviour 41 Seek to influence others from a positive relationship rather than from the authority of their position 42 Provide opportunities for all workers to develop to their full potential 43 Honestly evaluate themselves before seeking to evaluate others 44 Use their power and authority to benefit the workers 45 Take appropriate action when it is needed 46 Build people up through encouragement and affirmation 47 Encourage workers to work together rather than competing against each other 48 Are humble they do not promote themselves 49 Communicate clear plans & goals for the organization 50 Provide mentor relationships in order to help people grow professionally 51 Are accountable & responsible to others 52 Are receptive listeners 53 Do not seek after special status or the perks of leadership 54 Put the needs of the workers ahead of their own 145

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