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Transcript of Surprising Truth about Stakeholder Engagement

The Surprising Truth about ...Stakeholder Engagement7Seek first to understandEffective change is always ledHabits: inhibitors & goalRecognise & minimise pain of changeLeaning to people & actionIntegrity is powerfully persuasiveFeelings > reason, Meaning > authorityWhat are the top 5 things you would want to know? Research:Mental Crib Sheet

John EdmondsPatrick Mayfield

Do we all have one?Is the same for everyone?Maybe we arefocusing on theWrongAreaspatterns of thinkingshared by'Alpha Traits'best thinkingdrivesbest practice self awareness relational bias making margins

Findings:pattern of 3self awarenessrelational leaningmaking margins1. self awarenessself awarenesspersonal dashboardspersonaldashboardsdo existnot the sameclarity is the issue“I’ve always been a lists person. I learned this from a boss I had at the time, who had a scoring mechanism... I identify a short, separate list of ‘Quick Wins’. Ticking these off helps me motivate myself. Then I work through the important tasks.”Local Government Programme Manager“The study made me think how reactionary I am for most of the time.”Portfolio Manager, Police Authority15% of time was spent pro-actively…2. leaning torelationshipsleaning to relationshipslink between discretionary time&time invested in relationships“I made it my business when I arrived here to immerse myself in the business community, to understand who was who, and how they functioned.” Interim Programme Manager, Communications Company3making marginsmaking marginstriaging issues“I don’t put issues immediately onto the Log… evolved with experience. I found myself spending too much time administering controls and not actually managing… It may not be what the books say, but it just works for me.”

Programme Manager, Logistics Companymaking marginspersonal float“Unplanned events were manageable as I had allocated approximately 6 hours for various forms of unplanned activity – this was sufficient to cover what came along.”Programme Manager, Rail Companytyranny of the urgentdrivers v drivenbest thinkingdrivesbest practiceLinks to:presentationsample chapter@PatrickMayfieldWhat is your biggest challenge with peoplein and around your project?What approacheswork for you?"my most difficult stakeholder"dealing with the difficult