Puskar, Look down the forum about 4 topics and open "V2 Managers Exams in April". Lots of good info in the first 5 or so posts.

I don't have any specifics on the SSS case study, but our instructor had us put our case study company's strengths, weaknesss, opportunities, threats (SWOTs) in a matrix. For example, if Change Management was a "weakness", improving (or adding) it would be an "opportunity" because (fill in your case-study-specific reasons).

When I walked into the test, I already had some ideas for answers and was prepared to describe how improving Change Management would help the business._________________Ruth Mason
USA

The single most important aspect of the case-study, is to make sure you answer the case-study questions with plenty of references to the case-study!
I would advise, before you start writing any of the answers, write CASE STUDY!!! next to the (probably 2, possibly 3) questions which mention it.

If a student gives a generic answer with no reference to the case study (ie they say why Change management is a good thing, how to implement etc., but do not reference the case study) They will score ZERO for that question.

If they answer along the lines of "Configuration Managemnet would be a good idea for SSS because...." followed by a generic answer, they will score very, very few marks, if any.

So First - IDENTIFY THE CASE STUDY QUESTIONS!!!
Second, ensure that you refer to the case study 1 or 2 times per paragraph
Example- "It would be advisable for X to start Capacity Management activities for the x system, as
-it is the system with most issues/
-It is the most business crtical service because it supports the xx business activity
-The business wants to expand its use
etc.

Do NOT say "appoint a Problem manager" if there is already one in the org structure.
Do say "This role could be taken by nnnn, the current nnnnn manager, as it wouyld be a good fit with his present responsibilities"

You get the idea.

Otherwise, asd above, try and work out strengths/weaknesses, current level of maturity of different processes etc.

Finally, with all your answers - allocate your time, do not over-run - go onto the next question, and go back to your unfinished one if there is time.
Write sufficently long answers to cover all the points - about 3-5 pages for each question.
Good Luck!_________________Liz Gallacher,
ITIL EXPERT
Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance

I suggested on a different thread 10 steps revision guide for the V2 managers exam. I suggest you should go through those._________________Ali Makahleh
Configuration Management(Blue Badge),
ITILV2 Service Manager(Red Badge),
ITILV3 Expert(Lilac Badge) Certified.

“If you can't describe what you are doing as a process, you don't know what you're doing." W. Edwards Deming.

Congratulations! Whether you go for Manager's Bridge or not, the Red Badge is a greatly-respected qualification in its own right_________________Liz Gallacher,
ITIL EXPERT
Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance

I think they will keep sending the badges until the stock runs out - which it may have done already, or very soon. They will not order any more_________________Liz Gallacher,
ITIL EXPERT
Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance