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New Case Study Shows Value of Automated Customer Experience Testing

February 18, 2015

Automated customer experience testing speeds major consolidation project, shortens project timeline by two months, and improves the customer experience
(San Francisco, CA – February 18, 2015) Cyara recently published a new case study on a large retail energy leader in the United States who used Cyara’s automated customer experience testing to ensure that the lights stayed on and their project stayed on track. Using the Cyara Platform, the customer was able to nearly double the number of calls answered, transforming their business, and achieving substantial savings in both time and money.
Highlights of the Project
Reduced troubleshooting efforts in the pilot phase by 80%
Saved $396,000 in personnel and time for user acceptance testing
Grew coverage from 240 to 4,500 test cases for regression testing
Reduced regression testing from 2 weeks to under 24 hours
Shortened project timeline by two full months
The call center technology manager responsible... Read More

Cyara Receives 2015 CUSTOMER Magazine Product of the Year Award

January 20, 2015

Cyara FIVE Honored for Exceptional Innovation as an Omni-channel Testing and Monitoring Platform that Removes Development Barriers of Risk, Cost, and Time San Francisco, CA (January 20, 2015) — Cyara announced today that TMC, a global, integrated media company, has named Cyara FIVE as a 2015 CUSTOMER Product of the Year Award winner. Cyara Read More

Cyara Listed on 2014 BRW Fast 100 as One of the Fastest Growing Companies in Australia

October 27, 2014

Melbourne, Australia, October 27, 2014 — Cyara announced today that it has been named to the 2014 BRW Fast 100. The prestigious list, which was launched in 1990 as an annual recognition of corporate growth based on revenue, recognizes the entrepreneurial spirit in Australia. Cyara’s corporate headquarters are in Melbourne with additional offices in San Read More

Cyara Welcomes GlobalNet Direct as Expert Partner in North America

October 20, 2014

SAN FRANCISCO, California, – October 20, 2014 – Cyara today announced that it has selected GlobalNet Direct (“GlobalNet”) as an Expert Partner in North America. This distinction recognizes that GlobalNet has incorporated Cyara’s comprehensive, automated contact center testing software into its unique Customer Experience Innovation Lifecycle. Cyara has worked with contact center implementation partners since Read More