PAS/EPR Integration

Clinic Wait Time Manager from Intouch with Health is a digital dashboard that delivers effective healthcare management through efficient management of clinic wait times, problem areas and potential delays.

From the moment a patient checks-in for an appointment, Clinic Wait Time Manager updates them on clinic delays via the Hospital Self Check-in kiosk, Hospital Patient Calling screen or Mobile Appointment Manager – helping to improve the patient’s experience and manage expectations.

To do this, Clinic Wait Time Manager digitally captureskey points during the patient journey, including:

Patient’s time of arrival

Time of first call to department/sub wait area

Time of arrival/move to department/sub wait area

Time patient called for nurse assessment

Time nurses assessment started

Time nurses assessment departed

Time called for appointment (into clinic/consultation room)

Time appointment started

Time appointment finished

Time of appointment completion

Delivering true healthcare innovation, waiting times are calculated using the above information and a pre-set wait time parameter (e.g. 10 minute delay), and will automatically inform staff and patients via the selected channels if a delay is imminent.

Features of Hospital Clinic Wait Time Manager that delivers process improvements and more effective healthcare management include:

Allowing Trusts to define and set clinic wait time parameters

Improving communication to patients on clinic delays, from the point they arrive

Enabling staff to communicate individual clinic wait times from a central

Helping staff to identify potential bottlenecks and problem areas early