Rated 4 out of 5 by pumpkin314 A good, but not great Westin
I've come to expect a certain level of awesomeness when it comes to staying in Westins, and this one was pretty good. As usual, we had an incredibly comfortable, clean bed, for which I was very grateful.
What was missing? Robes!! Those lovely plush Westin robes...I suppose I could have called down for one, but I'm used to having my robe in my room upon arrival.
June 25, 2014

Rated 4 out of 5 by JSBC Internet didn't work
i paid for the basic internet and couldn't connect after the first time. i'm sure it wasn't me -- i stay in hotels every week. it was re-routing me to a page that seemed not to be functioning.
June 25, 2014

Rated 4 out of 5 by johne859 Functional, as expected for airport mainstream chain
Fairly upscale all around. But, bed comfort was disappointing. Traditional mattress & it was showing wear; pillows also seemed worn - squishy, no substance. Could not get really comfortable. Had meeting in the "Boardroom," which was a well-appointed comfortable room, but I yawned a lot through the day.
June 24, 2014

Rated 1 out of 5 by rockaroo disappointed1
Is the shower towel bar in the bathroom or are we supposed to toss damp towels on the floor? The least expensive motel/hotel chains even have towel bars, where's yours?
A partial glass of house wine for $12? Meal prices were ridiculous. After seeing the menu prices, our small party of 8 did not eat a single meal at the Westin. None of the members in our small group or the Convention attendees are likely to return. Rocky & Kathy Bayless, Bishop, CA 93514
June 22, 2014

Rated 2 out of 5 by Greg444 A/C in room didn't work!!
A/C in our room was poor I would never spend this kind of money to sleep in a warm room!!!
June 21, 2014

Rated 3 out of 5 by DallasGuy No club lounge
As a platinum member I was disappointed there was no lounge,
otherwise convenient to hotel (but so are a bunch of others.
June 19, 2014

Rated 4 out of 5 by dstover Convenient
Convenient to airport. Staff was very friendly.
June 17, 2014

Rated 5 out of 5 by cag251 Who knew
That an "airport hotel" could be this relaxing. You would never know O'Hare was just around the corner. The location, convenience, shuttle, public transportation can't be beat. The staff is first rate, and goes out of their way to make sure you have what you need to make your stay as pleasant as possible. I just booked three more reservations for the fall.
June 16, 2014

Rated 4 out of 5 by Mohan123 Great location
The hotel was very well located and convenient to reach areas of interest. The barely average quality food in the cafe, the hot room temperature in the middle of the night (despite putting the thermostat to 65) and the non-functioning TV (although it was fixed in 3 hours once I requested help twice) all detracted from the overall rating, IMHO.
June 16, 2014

Rated 3 out of 5 by Sophie988 Over Charges and hard to communicate.
First of all as an airport Westin, this hotel is fine. Spacious, quite, enough rooms.
But I am not pleased how I was billed. I stayed three weeks here for work. The first week, I asked for a parking spot, the front desk confirmed with me that guest parking is free. Nothing surprised me, this is a airport property as I have stayed at many SPG airport hotels. However, for the second and third week, I was billed $25 per day for parking. While I got the parking key, no one ever informed me there will be a charge. When I went online, the hotel is actually running the same rate "PARK ON US" advertisement.
Last but worst, I got charged for valet parking during my last stay, which I had no idea how it showed up on my invoice. I called the billing department, the lady swore to me there was no way it was not me did the valet. I was speechless.
Anyway, this whole extra charges threw me off and I will never return to this property.
June 16, 2014

Rated 2 out of 5 by Judy1111 Chicago stay
Room was clean and I would recommend this hotel but there were no extra's. My stay was 5 days and there was no fridge, microwave and the ice machine was very far away. On the first day I called the front desk and asked for a wake up call which didn't happen. Because I complained about the missed wake up the rest of the week did come through. Prices throughtout the hotel were very expensive. The only drink machine was on the 12th floor. VERYINCONVIENT.
June 16, 2014

Rated 5 out of 5 by Steve Topnotch
Extremely nice environment, with a waterfall/fountain as you enter making it seem like a bit of an oasis. We arrived and were checked in within seconds, something I appreciate. Rooms are big and bright. Staff very helpful, professional and efficient.
June 14, 2014

Rated 2 out of 5 by FamilyTraveler1 Nice hotel, but did not meet expectations
The hotel was OK, but we were not thrilled. We were there for a family leisure stay, and I don't think the hotel is oriented for this type of guest. I assume it is more geared for business travelers.
The room décor was fine, and the front staff attentive. The "heated" swimming pool was very cold, though, and thus uninviting to adults. (Kids didn't seem to mind.) The minimum charge for internet was $8 per night (and you can pay far more), and the "complimentary" lobby WiFi, was painfully slow. We used our iPhones as hotspots and got better speeds. Discounted parking at $15 per day was also a turnoff. The breakfast buffet was fairly generous, but in two visits, we were not told of the availability of cook-to-order omelets and other benefits.
In short, the facility was nice, but I did not appreciate the "nickel and dime" feeling I got. I prefer one price that includes the basics -- into which category I now include WiFi. I would likely stay further away in an all included, fewer-star-but-warmer family friendly venue next time.
June 9, 2014

Rated 3 out of 5 by BusinessLu The overall service is very inconsistent
Staff inconsistencies at check-in. Two people tell two diff check in procedure.
Good food at Benchmark restaurant. On a quiet night service was poor. Manager also was not helpful. Breakfast buffet was good, staff again very inconsistent in explaining how it works and options of having cook make diff items
June 9, 2014

Rated 4 out of 5 by MartyAZ Great Hotel Close to O'Hare Airport
We had an excellent stay.
Only thing that could be improved is larger red wine glasses for more expensive bottles of wine. Housekeeping even promptly returned work-out clothes left in a drawer. Great hotel.
June 7, 2014

Rated 5 out of 5 by 1Murphybrown Good beds
Lovely hotel....didn't like the shower...provided hair spray...that was appreciated...
June 4, 2014

Rated 4 out of 5 by Taxman1040 Great remodel
It has been 18 years since I was last at this property. Now sure I'd expect some remodel to be done in that period of time, but the property is just fantastically beautiful. An easy hop away from the airport and a quick walk to the "l" stop which took me downtown in short order. Sure beats renting a car.
June 4, 2014

Rated 4 out of 5 by StaleRoomService Nice stay, but not soda-addict friendly
Diet Coke at convenience store: 3.89, from machine: 2.00. lolwut?! Also, what if I don't like Coke products (I don't). I would've killed for a Diet Pepsi instead of a Diet Coke.
The room service food was ok, but a little stale. And it took far too long. 30 minutes+ for a piece of chocolate cake?! And it may see like a strange complaint, but the chocolate cake was far too fancy. After a very long and difficult weekend I just wanted a big slice of plain-old cake, not a special recipe chocolate cake for one.
BTW, when I read that the cake came with "assorted berries", I didn't think that meant a couple mushy strawberries. This seems to be a problem for the whole kitchen. The breakfast buffet also had mushy/moldy strawberries. Pretty gross.
And what is it with the highway robbery for Wifi? Everyone knows that Wifi costs you very little to offer at the scale that you deploy it. For christsakes, you get complimentary Wifi at Starbucks. One would think that a hotel room that cost 50+ times as much wouldn't be nickel and dime'ing me on something that you can be pretty sure is essential for my stay.
Other than that, it was a good stay. Very nice and comfortable room. Easy access to the airport.
June 3, 2014

Rated 3 out of 5 by Lisakd one night stay
I stayed in the room as part of the walk and was disappointed in the facilities. The toilet had a crack in the toilet seat which was very annoying and I had to be very careful. The room was clean and everything else was comfortable but when you are paying good money a cracked toilet seat is unacceptable.
June 2, 2014

Rated 4 out of 5 by Mrsbyrne Very nice, large room
Room was very nice, large, clean. I liked it alot except for the mild smell of mildew from the shower. Shower floor looked like it needed to be bleached and scrubbed. Other than that - it was a great stay. Very quick checki in.
June 2, 2014

Rated 4 out of 5 by James09 Westin O'Hare review
We used this hotel for park and fly. After our late international flight we look forward to sleep and arise in the early morning hours and leave the hotel. We cannot comment on food and beverage service. We were given an upgrade to a suite which we appreciated. We stay here when we have flights out of O'Hare.
The food and beverage service was very good on our previous stays.
The staff were very courteous and helpful on both check in and checkout.
May 29, 2014

Rated 4 out of 5 by Goban Good all round performance.
Excellent staff.
Good food..
May 27, 2014

Rated 2 out of 5 by KKM1121 Nice, but deceptive
The hotel itself has very nice and spacious rooms, however, the parking is a bit confusing. As a first time guest it might just be due to inexperience with the hotel, but the sign clearly says that overnight guests get charged $25 and yet there's no way for a guest to tell the ticket machine that when they go to part before checking in. At check in, the employees do not ask or check if you are familiar with the parking process and so when I left I had to pay $50 in parking since I had no discount ticket to give the machine when paying. Outside of that, the beds were slightly uncomfortable (though I'm used to firmer mattresses) and the shower had low water pressure and the water barely got hot. Lastly, in addition to the room and parking fee they wanted to charge for wifi use as well. I find that absolutely ridiculous and will not be staying again.
May 20, 2014

Rated 5 out of 5 by VAW7776 Great Stay
I had a great stay at this hotel. The room was clean/comfortable, the hotel was spacious and quiet. The only thing I didn't like was the attendants at the gift shop. I attempted, right after check-in, to purchase a few small food items and charge the bill to my room. While the transaction went through, the 2 clerks seemed very unprepared to handle this transaction. They spent about 5-10 minutes figuring out how to do it. Further, they seemed very annoyed that I was asking them to pay this way...what I believe to be a very typical way to pay for something in a nicer hotel. After 5 hours of travel and a full day of work, that wasn't the kind of hospitality I was hoping for! Beyond the unfriendliness of the snack/gift shop staff, I truly enjoyed my stay!
May 19, 2014

Rated 4 out of 5 by wigstheome Nice Stay and Experience
Checked in relatively late on a Monday night. As a Platinum, was given a suite (1116) that was in excellent physical shape and quite comfortable. HVAC worked well. Had an excellent salad but an only acceptable flatbread at Benchmark in the hotel. Having a Starbucks stand in the lobby makes the morning much more pleasant. Very nice stay.
May 16, 2014

Rated 4 out of 5 by GK27 Nicely renovated
Recently renovated. Rooms and facilities very nicely done.
May 16, 2014

Rated 5 out of 5 by Scot34 Everything perfect
I have been using Park Sleep Fly for 10 years. This is first time Westin ORD was on the list. I hope this Hotel is on the list all the time. Can't ask for better service. Food wonderful. Love the bedding and the rain shower. Will always stay here if is on the park seep fly list for when I travel.
May 15, 2014

Rated 2 out of 5 by Traveler265 Good place to stay but bad place to work
My flight was cancelled and I opted for Westin as I am a Gold Preferred member with Starwood. The only reason of my Stay was to work from my room. The only downside of my stay was the internet which wasa terribly slow and disconnected every time. The issue was for windows continued even after upgrading to the complete internet package($21). The font desk acknowledged the issue as there were many guests struggling with the WIFI and suggested to use the hotel computers. They have no idea that VPN connections usually do not work with public computers. However, the issue was never resolved and no compensation was provided.
May 14, 2014

Rated 5 out of 5 by JoeJ1 NEWLY RENOVATED !!! GREAT LOCATION !!
A VERY NICE MAKE-OVER !! THIS HOTEL MADE A STRONG ATTEMPT AT BECOMING A NEXT-LEVEL HOTEL AND NAILED IT !!
May 12, 2014