Access to digital resources: functionality and services

When implementing a digital library like Gallica, a range of functionality is developed to provide users with services that are suited both to their usage patterns and to the types of resources that can be consulted services adaptés à la fois à leurs usages et aux types de documents consultables.

Functionality and services

The term “functionality” refers to computer applications developed by BnF. The term “service” refers to the range of services provided to users via these computer applications. Functionality is developed in order to provide users with appropriate services.

It is important that the development cycle for online services related to digital resources include the assessment by users of existing services and explore user expectations in relation to new services. BnF regularly carries out usage studies and audience surveys by way of online questionnaires, individual interviews, and focus groups, often in conjunction with specialist external companies. The findings of such studies are documented in highly detailed and instructive reports.