Our Sr. Field Engineer is the senior member within the Field Engineering department. This position requires someone with leadership skills and who enjoys and excels at internal and external customer contact and interaction. The successful candidate will project a positive professional image at all times while representing the company.

Essential Functions:

Coordinate the configuration, delivery, installation and technical support of the company?s product line and services
Support customers, clinical specialists, and technical personnel in the technical aspects of the company?s product line and field service activities
Perform computer and software configuration, operating system configuration, computer/software maintenance and upgrades
Perform mid-level electrical, mechanical, and haptics troubleshooting of the product line
Continuous enhancement of the operational tools, documents, and processes utilized to deliver the company?s product line and field services; conduct monthly audit and prepare report of defined Field Operations tools and processes for reliability/discipline to process
Summarize and report observations to management when customer satisfaction is at risk or process deviations are anticipated to occur
Provide guidance as team leader for problems needing resolution by field staff, operations, and customers
Collaborate with Development to plan field implementation of new design reviews, engineering changes and new releases
Responsible for maintenance and development (as needed) of Field Service training manuals
Participate as a member of the company?s 24/7 technical support call line

Qualifications/Skills Requirements:

Demonstrated leadership skills in a fast paced environment
Demonstrated ability to present technical training to internal and external customers
Excellent communication and customer relationship skills
Advanced technical troubleshooting skills
Must be process and detail orientated
Ability and desire to prepare detailed written reports and manuals
Ability to travel, possibly on short notice
Valid passport required or the ability to obtain a passport within a reasonable time frame
Valid Driver License required

Experience and Education Requirements:

7+ years? experience in an engineering or technical field support capacity
Previous travel experience in a field installation/service capacity; preference given for international travel experience as a field engineer
Previous job experience performing duties as a trainer, educator, or technical writer
Previous experience in the technical support of complex electro-mechanical field systems
Familiarity participating in a multi-function team environment
Working knowledge of troubleshooting Windows and IOS operating systems
Working knowledge of troubleshooting Bluetooth based technology