Project Showcase: Greater Amman Municipality GAM

Client Overview: Greater Amman Municipality

The Greater Amman Municipality (GAM) provides high-quality municipal services to the city of Amman and focuses mainly on urban development. It adopts initiatives that improve the quality of life of local community members through effective planning, optimal investment of resources, and building partnerships with stakeholders. The Greater Amman Municipality currently encompasses 23,000 employees, users, and workers who, in turn, serve a population that covers an area of 1,700 square kilometers.

Strengthen the GAM’s fiscal management and economic activities by centralizing all financial information in a modern enterprise resource planning system that enables efficient monitoring and control

Create a 360-degree view of each citizen, organization, and commercial enterprise in the GAM by consolidating information such as property taxes, construction permits, building licenses, and traffic citations, scattered across 14 home-grown and commercial systems

Manage information on more than 2 million citizens and 200,000 commercial enterprises and organizations efficiently, ensuring that source systems contain the latest information about each customer, wherever the information has been modified

Enable citizens, organizations, and commercial enterprises to gain immediate access to their records through specialized municipal agents; for example, to obtain a letter of good credit standing, which previously often involved days or weeks of collecting numerous single certificates from municipal departments

Establish data quality and merger procedures to prevent data duplication, which in the past required significant manual effort to correct

Used Oracle Customer Data Hub to provide the GAM with a unified and up-to-date, 360-degree view of each citizen, organization, and commercial enterprise, enabling the municipality to serve its citizens and businesses better and faster

Developed a customized, online function for Oracle Customer Data Hub, which reads transactional data from 13 source systems and drills down instantaneously to each transaction between a citizen or organization and the municipality, saving substantial effort and time for municipal staff when responding to requests

Benefited commercial enterprises and the public by enabling municipal staff to immediately generate a customer’s account balance, a prerequisite for municipal reimbursements that previously required a personal visit to numerous administrations to get a letter of good credit standing from each department

Enabled the GAM’s service center to instantly provide citizens and companies with their municipal account balance reports, including detailed transactions, with plans to provide a self-service function in the near future through the GAM’s web portal