Pros: The software is very user friendly. It works quickly and accurately to get clear images. It is compatible with Dentrix, Planet DDS, and Eaglesoft systems.

Cons: There are some technical bugs sometimes where the software freezes while trying to capture an image. Overall it doesn't happen too often.

Carestream is a great program for viewing images.

Mar 08, 2018

Verified Reviewer

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like the ease of use of the software. The interface is simple and easy to navigate through without difficulty.

Cons: To see some of the 3D images I would like to the software would require a very expensive graphics card. This is cost prohibitive.

the most unreliable poorly constructed digital sensors.

Mar 08, 2018

ben morgan

dentist owner

rockwall pediatric dentistry

Medical Practice, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

1/5

Overall

1
/
5

Ease of Use

1
/
5

Features & Functionality

Comments: Customer service is also generally terrible. Unable to keep up with records (had to show them my transactions, claiming we had no replacements in 5 years) and very anxious to nickel and dim fee you at every chance.

Pros: not a single thing. I generally dislike all aspects of your product and wish I hadn't inherited it.

Cons: to big - other products much better in design
replace constantly terrible quality- have replaced 3 sensors 2 times in two years - paying well over 3k each time. The warranty does not reset apparently even though its a new sensor?

Carestream dental is a fairly easy software to use. I've used other software and this is my fav!!!!

Mar 06, 2018

Claudia Zanette

Patient Coordinator

NVOMS

Medical Practice, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like that you can dock patients to your staff members to communicate with them and that you can also leave alert notes in patient's account regarding financial, medical and personal information.

Cons: what I least like about this software is that when you call to confirm appointments it doesn't allow you to specify how you confirmed it. Also, when posting patient's there is no way to show that you have already posted payment or procedures to their accounts. It'd be really helpful if they could maybe have a specific color theme for that so you can keep track and stay organized.

Overall: I love that it's easy to learn and very practical.

The Benchmark for Orthodontic Software

Feb 26, 2018

Harold Middleberg

Partner

Private Practice

Medical Practice, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: I highly recommend Orthotrac to anyone considering purchasing a new Ortho Software Program. I have been a user of Orthotrac for almost 20 years and they have successfully improved any of the deficiencies in the software.

Pros: We are a very busy Orthodontic Office with ~ 40 computers running Orthotrac. The program is solid, we rarely need to contact support for any issues. When we do need support they are very willing to remotely connect to our system and solve any problems while we continue to treat patients. One of the most important things to me was finding a comprehensive software with a strong, efficient support department, which this company definitely has. The new charting module is amazing.

Great

Feb 08, 2018

Tracy Vallee

Internal Marketing Coordinator

Brar Family Dentistry

Medical Practice, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Carestream dental software seems to be fairly easy to use. They try to keep it very user friendly.

Cons: I wish when you marked a patient "confirmed" that it gave the option of how it was confirmed. I've used other software in the past that has given a dropdown menu with items such as "left message w/ adult", "left message w/ child", "left message on voicemail" etc.

Terrible

Feb 08, 2018

Luz Sandoval

Manager

Ahh Dental PC

Medical Practice, 1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Software Advice

1/5

Overall

1
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Comments: Do not buy it!

Cons: The interface is cumbersome and counter intuitive. The graphics are mediocre and makes you feel like you are using one of those software developed in the 90's. Very hard to configure thing and find your way around. Inefficient

Look elsewhere

Jan 23, 2018

Matt Daly

Dentist

Matthew T. Daly, DMD

Medical Practice, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

2/5

Overall

2
/
5

Ease of Use

2
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: There are a nice set of reports that can be run using the software. Really trying to struggle to fill the minimum character requirement... I suppose that those reports are nice...

Cons: The cost is atrocious. I am locked in thru a previous practice owner. Forever. No joke. Once every 2 years or so they supposedly update the software, but these changes are negligible. Also, trying to use this for chairside charting is not an option, the graphics on the odontogram look like an old Atari system.

This was an ok software for the size of practice I worked at

Jan 14, 2018

Alyssa Stevens

Marketing/Office Assistant

Norge Dental Center

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Pros: There wasn't a lot of steps to get where i needed to go to accomplish what i needed to do. Pretty user friendly

Cons: It was a little to simple for me. I would have preferred a software that had more options to do a little more complex treatment planning and note taking. However, it has been several years since I have used it so I would hope that it has upgraded some.

Poor customer service

Dec 07, 2017

Alicia Lamprecht

Dental Hygienist

Dentist Office

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

2
/
5

Ease of Use

2
/
5

Features & Functionality

2
/
5

Customer Support

1
/
5

Value for Money

Pros: The definition of radiograghs is surperb. That is all I like about it. I think for definition it is better than dentrix. I have been a hygienist for 16+ years and I think for the quality of films it is definitely the best I have seen. It is nice that you can use the radiographic system apart from their software system as far as maintaining records. We use strictly the program only for images. We use digital software. We capture Intra oral films, radiography with a sensor, panos, as well as 3D images. It is great for all of this. All of the images are very well defined.

Cons: Kicks you out of program, customer service terrible and takes lots of time. Whenever you have a problem you have to call them and wait on the line as they try and figure out what the problem is.

Carestream Images

Dec 05, 2017

liane rader

Practice Admin

Blackford dental

Medical Practice, 51-200 employees

Used the software for: 1-2 years

Reviewer Source

Source: Software Advice

3/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

2
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Does provide great quality images for review and to show dental issues to the pt. and insurance companies

Cons: customer service is not that great. Have called a few times and they always seem to push off issues to other companies

Look for a different software

Nov 03, 2017

Vicki Haley

Office Manager

Des Moines Pediatric Dental Center

Medical Practice, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

1/5

Overall

2
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

Pros: There have been a few good support people.

Cons: Support, I think many work from home, need to request Level 2 tech, I don't have time for level one trying to figure things out. Software is extremely slow so as our practice grew it had become extremely frustrating, we then added the Faircom server to speed up process which it did HOWEVER Faircom is a glass slipper and CRASHES if it isn't perfect conditions. We need to replace our 2012 server but we have to replace with another 2012 because Softdent isn't compatible with the most recent server! We also use E-forms on the iPads we just did an update on iPads to 11 and now eforms no longer work because it isn't compatible, I am told they are working on it... seems to me the developers would be forward thinking on development and not a step behind. Time to move out of the dinosaur age. After struggling with this for 14 years we are looking for a change.

The worse software for a dental practice I have ever used.

Oct 31, 2017

Linda Butterfield

Business Assistant

Artistic Smiles of Tampa Bay

Medical Practice, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

1/5

Overall

1
/
5

Ease of Use

1
/
5

Features & Functionality

3
/
5

Customer Support

1
/
5

Value for Money

Pros: Can't think of a thing. It is not user friendly at all. There are so many steps involved in even the easiest of tasks.

Cons: Where do I begin? It's not Dentrix or Eaglesoft. To get training is so overpriced that I am having to learn on my own and it is just not a system that is useful.

Useless

Oct 17, 2017

German Dorgan

Dentist

TDHC

Medical Practice, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

1/5

Overall

1
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Cons: Crashes at least once a day, trying to get a solution and guess what? Useless. I will be able to give cons when the situation is fixed meanwhile this program is just a disaster.

Blast from the past Dental imaging software

Oct 02, 2017

Brandon Wong

Dentist

Aponia Dental

Medical Practice, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

2/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

2
/
5

Value for Money

Comments: Carestream does have good support; Supporting bad software is almost as good as having no support. So a lot of customers must perceive that Carestream is lacking in support when in fact the software is really a Frankenstein Software with mish-mash of programing designed for Windows 1998 and XP. Its 2017 and Windows 10 is very different level of programming.

Pros: The software carried us through for the past 10 years.
Well programmed for its time. Uses Eclipse instead of SQL. Isn't Eclipse freeware?

Cons: Buying new Server Hardware has its limits and can't compensate for Old programming. Some of the the .ddl are specific to windows XP?
Poor Database - lag of 12 seconds? Google is freakin' faster and Carestream database is internal network.
Complained about software issues since 2011 with no hope of Carestream forming a team to redevelop the Dental Imaging system
When you start using the system, you learn too much about poor software via your tech complaining at least once a week. I fix teeth for a living and I know too much about why Carestream software has problems.
So.... you really think you want to go to CbCt and digital impressions with Carestream? 12 second lag with 2D images..... Would you want to pay staff to wait 15-30min for an image?

Working with Softdent

Sep 15, 2017

Ben Klayman

Dentist

Red Bank Smiles

Medical Practice, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

3/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: I can't wait till Softdent rolls out its new iteration.

Pros: It's the 2nd best software I have used, behind Dentrix. The support team is great, and it was easy for my team to use to make patient appointments and write clinical notes.

Cons: The system is outdated. It is not intuitive. I am a millennial/Gen X, and am used to tech that is simple and easy to use.

Slowest Program ever!

Jul 11, 2017

Julie Stelly

Doctor

Stelly Family Dentistry

Medical Practice, 51-200 employees

Used the software for: 2+ years

Source: Software Advice

3/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

1
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is very user friendly now, however we are wanting to go chartless and it doesn't seem like it will be very efficient program to use once we do.

Cons: It is the SLOWEST program EVER with the spinning circle of death anytime you try and complete a patient.

No warranty on products

Jun 30, 2017

Oscar Arias

Dentist

Dental Del valle

Medical Practice, 1-10 employees

Used the software for: 1-2 years

Source: Software Advice

1/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: After buying expensive scanner, it stopped working after a year and a half and no maintanance plan is available , no extended warranty available for purchase. I have to pay for another few years for a intraoral scanner that can't be fixed

Pros: Easy to use, no power needed, light weight, no tower attached, you can use it in every compatible computer.

Comments: Care stream is my go to software for beautiful images. You can see the the entire mouth of the patient very clearly. Easy to use and affordable!

Inefficient program

Apr 06, 2017

Donna Harlan

Office Managere

Bright Dental

Medical Practice, 1-10 employees

Used the software for: 2+ years

Source: Capterra

1/5

Overall

1
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Pros: Used it for many years so I am familiar

Cons: Lack of updates and poor customer experience,

Overall: Software does not support multi-tasking, always have to back out of what I'm doing in order to get to another area of the program. Multiple people cannot access the patients chart at the same time. Old & outdated look & functionality.

Worst customer service and worst sales rep

Mar 01, 2017

Shafaq Mustafa

Owner

Elite Care Dental

Medical Practice, 1-10 employees

Used the software for: 2+ years

Source: Software Advice

1/5

Overall

1
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Comments: I have encountered nothing but frustration and lCk of communication I bought a 6200 sensor that didn't work because they never sent the CD that should come with it after waited for over a month for it to arrive and it didn't I decided to send it ack but they won't return it Scott Cooper even failed to give me a copy of my contract I bought CS 8100 also never the less very poor customer service

Pros: No pros

Cons: Very poor customer service lack of manners of sales rep Scott Cooper

TERRIBLE SUPPORT

Feb 15, 2017

Robert Orta

Owner

Orta Oral Surgery

Medical Practice, 1-10 employees

Used the software for: Less than 6 months

Source: Software Advice

1/5

Overall

1
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Comments: We are an Oral Surgery office and went live with WinOMS on December of 2016 after using Windent for 17 years. Our experience with Customer Support has been terrible! Wait times to get to a Level 1 tech can take upwards of 30 minutes on average, to as much as an hour, and generally requires them to "escalate" the call to a Level 2 tech because they do not have the ability to solve the problem. The Level 2 techs are not available to the calling customer but rather are reached by the Level 1 tech via emailing only. If you are confused, wait, there's more! Once your issue is raised to a level 2 tech it can take an undetermined amount of time for them to solve your problem, requiring you to call back just to see where you stand with a resolution. Had I known this would never have purchased this system. STAY CLEAR OF THIS COMPANY!! YOU'VE BEEN WARNED!!

Pros: NOTHING

Cons: EVERYTHING

Recommendations to other buyers: STAY CLEAR OF THIS COMPANY

HORRIBLE OR NO SUPPORT

Jan 12, 2017

gary BRAM

DENTIST

DENTAL OFFICE

Medical Practice, 1-10 employees

Used the software for: Less than 6 months

Source: Software Advice

1/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

1
/
5

Customer Support

2
/
5

Value for Money

Comments: COMPANY HAS NO SUPPORT, WAITING TIME 30 MIN TO 1 HOUR AND MORE, STAY AWAY.

Cons: SUPPORT IS HORRIBLE.

Recommendations to other buyers: DON'T BUY IT.

Absolute Horrible Experience

Dec 02, 2016

Bryan Chapman

Dentist

Farmington Family Dental

Hospital & Health Care, 1-10 employees

Used the software for: 2+ years

Source: Capterra

1/5

Overall

1
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Pros: Pretty marketing pictures

Cons: Everything. It doesn't work Period!

Overall: I used Softdent for 3 years along with Carestream/ Kodak Imaging and what a nightmare. The system would crash on a regular basis. The images would take up to 2 minutes to appear. Carestream/Kodak Dental Imaging software should work together because they are from the same developer. They don't. Constant crashing and the Tech support would always blame the hardware. It was brand new hardware. I once had the hardware tech in the office when I called tech support. When they blamed the brand new hardware the hardware tech asked the Softdent Tech, show me the error code. The Softdent Tech couldn't. The Hardware Tech then told the Softdent Tech, "stop blaming the hardware for your poorly written software". At that point, they finally stopped blaming the brand new hardware. We had a dedicated imaging server, which was recommended by Softdent, then when I became so irate with tech support, they transferred all the imaging data to the main server, which didn't help. This was a start-up practice with relatively low amounts of data and a small database. I then demanded my money back for all the Carestream products, the intraoral sensors, intraoral camera, pano, extraoral camera, and software. I was put in contact with the VP of customer relations, who was very nice, and she said there was no return policy. She did send out a tech from Atlanta to Arizona and he was in my office for 3 days. He still couldn't get it to work right. The software is so piece milled together that each module has different icons for the same thing. The database was rebuilt multiple times. Good luck trying to care for patients, it was a full-time job getting the system to work right, which it never did, even though it was all from the same company. I do not know how they are still in business. If you have low blood pressure and would like to have high blood pressure or may be an aneurysm, buy Softdent.

Recommendations to other buyers: Stay away

Do not buy this "software"

Oct 18, 2016

anon ymous

Dental Practice.

Source: Capterra

1/5

Overall

1
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Pros: I like the box it comes in and the "features" it is advertised as having.

Cons: It break constantly just for like no reason and support acts like that is normal. It is like if you bought a new car and it broke down every day and the dealer said "well you drove it faster than 15 miles an hour so that is really on you"

Overall: Softdent is a horribly broken non functional pile of garbage. We have used this program for years now, it has never worked correctly and breaks on a weekly(sometimes daily basis) the fix is always to reindex the database which takes 3 hours in the middle of the day where no one can use the software. It has been like this for two years with us having to go down at least once a week to "fix the database" we have tried moving to a new network and new server entirely but the problems persist. Softdent has horrible error checking, uses a weird proprietary database back end that does not work at all. This program is not even close to ready for production and their support is a huge embarrassing joke. I will be surprised if the company even exists in a year.

Recommendations to other buyers: Do not buy it for any reason and if anyone suggests it to you you should punch them in the face.

Review of Softdent Practice Management Software

Aug 04, 2016

Juli Young

Dentist

Juli Young, DMD, PC

Medical Practice

Used the software for: 2+ years

Source: Software Advice

2/5

Overall

3
/
5

Ease of Use

3.5
/
5

Features & Functionality

1
/
5

Customer Support

1.5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I am familiar enough with it to navigate through the software with ease

Cons: The software is incredibly SLOW. I recently updated all of my computers and server in the office and despite this, the program is painfully slow. If I could only get back the time I've spent watching that darn blue circle go around and around! The IT guy tells me that it has nothing to with my computers or server, it is the software. He does IT work for quite a few dental offices and tells me that he wouldn't recommend anybody purchase the software. He says it may have been a good product 8 years ago, but now there is much better, faster, more user friendly dental software on the market. FYI, this software came with an existing practice that I purchased. I wouldn't have chosen this software myself.

Recommendations to other buyers: Do your homework and find a software that is USER FRIENDLY is fast.

Support is getting worse and worse

Apr 26, 2016

Harold Biller

Dentist

Gentle Touch Dental Care

Medical Practice

Used the software for: 2+ years

Source: Software Advice

1/5

Overall

1
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: At the time I switched to Softdent I was using a Dos based program that was purchased by Softdent. Only Softdent would guarantee the transfer of my records from the old program. The price was good at that time

Cons: Support has gotten worse and worse. There are long wait times for support. Their accounts receivable department hounds you if you are a day late with their payment. Sales promised me not to bill me for e-prescribing until I used the program , then started billing me with no notice even though I have never used their e-prescribing module.

Recommendations to other buyers: Stay away. It looks like the company is trying to cut expenses by cutting back on support.