We are available to answer any questions you may have about our European travel products. Answers to our most frequently asked questions can be found in our FAQs. We also encourage you to visit our new online Support Community to interact with Rail Europe staff and other travelers to share information and tips about European rail travel and more. Visit the Rail Europe Support Community. If you prefer you canalso contact us by emailanytime and we will respond to you as quickly as we possibly can.

We also have a dedicated staff to assist with Group Travel. Our Group department is equipped to handle your every need when it comes to group train travel. So if you've got to put together a terrific package for a group of 10 or more travelers, just call us at 1-800-462-2577 in the United States and Canada or 1-914-682-7456 in the United States and we'd be happy to help. Monday - Friday 9:00am - 5:30pm Eastern Time.

All about Print at Home e-tickets

Unlike airline tickets, not all train tickets can be issued electronically and delivery options vary between carriers. That’s why it’s important to understand how your train ticket will be delivered to you, to ensure you have all your necessary travel documents onboard the train. Rail Europe offers three different print at home e-ticket options:

Those issued as a PDF’s which will be emailed to you and can be downloaded via a link contained in your Rail Europe email confirmation. You must print the PDF and bring your ticket with you to board the train.

Those that are individually emailed to you by the carrier. You must print the email and bring it with you to board the train – this is your train ticket. Each ticket will be in a separate email, so if you booked more than one ticket, please be sure you print all tickets that were emailed to you.

Those which have a unique e-ticket confirmation code that is printed on your Rail Europe confirmation email. You must provide the e-ticket confirmation code along with your id to the conductor on board the train. You can either print your Rail Europe confirmation email that contains this code, access the email on any device (smartphone, tablet, laptop) that you can retrieve your email on while abroad, or write it down in a safe place. Be advised, if you write the code incorrectly, your ticket will not be honored on board the train.

But don't worry, your Rail Europe invoice will clearly indicate the type of print at home e-ticket is affiliated with the train ticket(s) you have purchased.

If you were signed into your account when you purchased your print at home e-ticket, you can find all PDF links in the booking history tab of your online account, as well as the itinerary tab of our iPhone app or mobile site.

Can’t locate your copy of your print at the home e-ticket? You can simply reprint your train ticket from any printer, as long as you can still access the pdf provided to you at the time of purchase.

If you don’t have access to a printer, French print at home e-tickets can be re-issued from a self-service kiosk at the station. You will need the e-ticket # as found on your invoice. Eurostar print at home e-tickets can be re-issued at the station, but there is a 15£ fee per ticket and you will need the e-ticket # as found on your invoice. All other print at home e-tickets cannot be re-issued at the station. If you request to have your train ticket reprinted at a station ticket window, there may be a local service fee.

Thalys or NTV-Italo print at home e-tickets are pdf’s are sent in separate emails and can’t be retrieved online at this time.