resources

Description
Zendesk is a customer service software company that serves over 125,000 organizations around the world. Wanting to create better experiences for its end users and their customers, Zendesk realized that operating on-premises made it difficult for their developers to provision the resources needed to innovate. To simplify the developer experience, Zendesk migrated to AWS and used containers to bolster portability between on-premises and the cloud. Now operating a massive, distributed container-based environment, Zendesk needed an all-in-one monitoring solution that matched their environment's scale and agility.

Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources.
This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement.
Read the report to get a detailed look at:
• The strategies that differentiates an Iconic firm from other businesses
• How strategies vary across regions based on maturity and customer expectations
• Future innovation management and technology

"This 56 page guide explores the foundational components of Hybrid IT, strategies to help CIOs partner with the business, and “key plays” that, if executed successfully, enable successful and sustainable digital transformation.
Learn how transitioning to a Hybrid IT model can help you make the most of limited resources and free your team to spend less time keeping the lights on, and more time contributing to revenue growth as active participants in business innovation. "

Budgeting is one of the main aspects within your control to influence profits and avoid maverick spend. Budgeting and planning help your organization invests resources to best benefit, based on cautious consideration rather than the urgency to make a short-term decision. Budgets are essential to sustain your company’s economic growth and implementing best practices will guarantee a bright future to your company.

Web application attacks are now the most frequent pattern in confirmed breaches, and organizations know that application security is key to protecting their data. But many organizations lack the resources to develop a comprehensive AppSec program, and need to look to external services. Download this guide for a straightforward, four-step method for acquiring the services you need to support a comprehensive AppSec program.

In today’s highly digital world, many users and employees are accessing information from multiple devices and from many locations. Enterprise mobile management tools are becoming a must have for most businesses in order to deliver an optimal user experience. The IBM MaaS360 suite allows for a robust app development platform where you can increase portability and interoperability to enable and support every mobile user in your organization. Download this e-book to see how you can create the best mobile environment for your users and employees.
All of the Enterprise Mobile Management tools and services needed to deliver the optimal user experience to every user, wherever they are, whatever app they are using, and whenever they need resources, are well-integrated into the MaaS360 suite from IBM.

These days, fraudsters have it easier than ever. The volume of devices commonly in use and the numbers of applications and websites accessed daily have grown so large so fast that organizations can be overwhelmed in trying to protect their resources and their users. The result? Innocent—but sometimes devastating—errors. An organization may deploy only partial measures to protect against threats. And users may actively work around protection to avoid cumbersome security procedures.

Identity and access management exists for one critical reason—security. Organizations need to make certain the right people have access to the right resources to do their jobs—and that people without proper authorization can’t get in. In an era the IBM X-Force security team recently described as experiencing “an ever-upward trend of more attacks, more leaked records and more varied threats,” security is a critical function for business as well as IT.

Many organizations face access management chaos. As applications and resources have spread across on-premise data centers and multiple cloud providers, users are often accessing these resources from anywhere and on multiple devices. These simultaneous trends have left access management systems fragmented and access polices inconsistent, resulting in an environment that is expensive to maintain and challenging to secure.

Mobile device management (MDM) tools allow companies to connect their employees securely to basic corporate network resources. Enterprise mobility management (EMM) goes a step further by enabling secure mobile versions of business-critical applications and data loss prevention to protect corporate information. But in today's workplace, employees and businesses deal with a vast variety of devices with different operating systems and form factors, from PCs and laptops, to tablets and smartphones, and now, increasingly wearables and Internet of Things (IoT) endpoints. The solution is unified endpoint management (UEM), which enables organizations to take a consistent approach to manage and secure every endpoint, any app and content, and across deployment use cases from a single holistic platform. Read this whitepaper to uncover VMware AirWatch®'s leading UEM approach that is benefiting organizations tremendously.

The frequency of “mega breaches” continues to rise at an alarming rate. In fact, crippling incidents involving tens of millions of customer records, theft of highly valuable intellectual property, and related criminal activity have become commonplace. This report asserts that many such breaches could be prevented by deploying next-generation endpoint protection technology in concert with an aggressive proactive hunting strategy. This potent combination provides the most effective means to reduce attack surfaces and defend against advanced adversaries.Download the white paper to:?Learn how a proactive hunting strategy protects valuable data assets from a potential mega breach?Get a detailed analysis of how highly skilled human hunters pair with technology to aggressively seek out threat behaviors?Understand why integrating CrowdStrike Falcon Overwatch into an organization’s existing security resources offers the most comprehensive protection against persistent and skilled adversaries?Fi

Business is going through rapid, unprecedented change. We are accustomed to having access to information and resources wherever we are. Our anticipations and expectations of business have changed, and we expect the same when we deal with any organization, whether as a customer, employee, stakeholder or partner.

As schools look to blended learning as a solution to personalize and positively impact student achievement, the need to train and support teachers has become blatantly clear. Thus, districts and schools have allocated scarce resources to the process of onboarding and supporting teachers as new devices such as computers or tables are introduced. However, school leaders and teachers often fail to recognize the need to similarly onboard and support students into new digital environments, instead trusting the inherent technological competencies of the “digital native” student.

The bank wanted to modernize its global data center core and edge networks to move to the next stage of its private cloud journey. The bank has long recognized the advantages of server virtualization, and it wanted to move more aggressively to a software-defined data center. The bank was virtualizing all services, including compute, storage, and network, to gain greater business flexibility and deliver cost savings. But first, it needed an elastic, flexible, and production ready network to connect its data centers.
The bank wanted a dynamically scalable network to interconnect its data centers in Europe, Asia, and North America, so that it could move toward a fully automated, self provisioned cloud. The global network needed to deliver performance at scale for the company’s highly virtualized resources, while also supporting integration of legacy assets into its software-defined data centers.

Whilst the FSI sector races to implement cutting-edge technologies such as AI, blockchain and automation, there are no mutually agreed upon set of best practices to implement these technologies. As a result, organisations are using their own blend
of strategic initiatives and company culture to drive innovation, with varying levels of success. To help, this article features advice from five of the leading experts in the FSI and technology sector today.
Several of the most visible tactics to kick-start innovation in FSI organisations include launching innovation or incubation centres, launching hackathons, partnering with or acquiring start-ups, venture investment or simply trying to develop solutions in house. Whilst each of these approaches has potential, there is a risk that organisations fall into the trap of innovation theatre, in other words, failing to effectively integrate cutting edge technology into key business functions.

In today’s business and IT landscape, the network is no longer simply a basic IT function. It is an essential business asset.
The ability of your network users—whether they be employees, customers, or partners—to have fast, real-time access to online resources is directly correlated to financial success.

CA Project & Portfolio Management is a comprehensive solution for ensuring your business strategy is on target through planning, execution, and insights. CA PPM enables your organization to plan and prioritize investments in alignment with business strategies, track project execution, and shift funding and resources to ensure success and meet changing priorities.

Successful email marketing, demand generation, and lead management processes hinge on a modern strategy aligned to buyer needs across all phases of the buying process — marketing automation. Using a wide spectrum of digital channels, today’s buyers employ an extensive network of tools and resources to make the most informed purchase decisions. The Modern Marketing era is driven by the self-educated buyer who marketers must engage to achieve a relevant, targeted, and value-based customer experience. Find marketing automation fundamentals here.

Sage Live enables you to replace disconnected resources such
as spreadsheets, desktop software, and single-function business
apps with an easy-to-use integrated solution built for your
business. This means you can eliminate unnecessary processes
and workflows, automating the organization of your data in a
smarter, more efficient way.

Middle market companies are becoming more comfortable with outsourcing solutions, driving increased utilization of finance and accounting outsourcing (FAO). The evolution of FAO enables companies to focus on their core business, while leveraging external resources to increase finance and accounting productivity.
What makes RSM’s FAO platform different is specific industry knowledge, and unique business processes, workflows and structures that have been developed through years of successful engagements. We implement proven strategies from a people, process and technology perspective that are customized for each client and can’t be found in an out-of-the-box technology solution.

As companies embrace cloud services and encourage employee mobility, digital interactions with company resources have become more distributed and virtualized, blurring the traditional concept of the endpoint. Forrester Research surveyed 1000+ IT professionals to better understand how endpoint security challenges are changing for enterprises.
To protect company and customer data, it is increasingly necessary for enterprises to revisit how they approach endpoint security. Read the research brief to uncover key trends in enterprise security, and how IT can protect their enterprise through a more secure and managed web browser.

We are critically aware of the growth in stored data volumes putting pressure on IT budgets and services delivery. Burgeoning volumes of unstructured data commonly drive this ongoing trend. However, growth in database data can be expected as well as enterprises capture and analyze data from the myriad of wireless devices that are now being connected to the Internet. As a result, stored data growth will accelerate.
Object-based storage systems are now available that demonstrate these characteristics. While they have a diverse set of use cases, we see several vendors now positioning them as on-premises targets for backups. In addition, integration of object-based data protection storage with cloud storage resources is seen by these vendors as a key enabler of performance at scale, cost savings, and administrative efficiency.

We are critically aware of the growth in stored data volumes putting pressure on IT budgets and services delivery. Burgeoning volumes of unstructured data commonly drive this ongoing trend. However, growth in database data can be expected as well as enterprises capture and analyze data from the myriad of wireless devices that are now being connected to the Internet. As a result, stored data growth will accelerate.
Object-based storage systems are now available that demonstrate these characteristics. While they have a diverse set of use cases, we see several vendors now positioning them as on-premises targets for backups. In addition, integration of object-based data protection storage with cloud storage resources is seen by these vendors as a key enabler of performance at scale, cost savings, and administrative efficiency.