Policies

By requesting services with us you are accepting the following terms and conditions.

Pricing policy

Please note that prices may vary from our price list due to different factors such as hair length, hair thickness and previous colour applications. Therefore all prices are FROM £X. You will be advised on pricing in your consultation, however, if during the development process of your colour, more or different products are needed this may change, although we will advise you on this. All colouring prices do NOT include a finishing service and this must be added to your colour price.

Skin testing/strand testing

A skin test must be performed at least 48 hours prior to your first colour appointment. There are no exceptions to this and a skin test from another salon will not be valid with us. Also, if you have not visited us for your colour in over 6 months then a skin test must be performed again. It is your responsibility to let us know if you get any sign of an allergic reaction after your skin test. If you have a reaction we will not perform your service. There will be no exception to this. This policy is in place to protect you.

It may be necessary from time-to-time to perform a strand test on your hair to check how your hair will perform with certain products on it.

1st Visit

You will be required to pay a deposit for your first visit to secure your appointment. We cannot book a first visit appointment without a deposit. This will be used as a credit to your service on the day. Please see our deposit scheme terms and conditions for further information. On your first visit you will receive an in depth consultation (colour appointments must have a consultation at least 48 hours before) During your consultation your stylist will talk to you about your ideas for your hair and also your expectations of the end result. You will receive advice on caring for your hair and how to improve or maintain its condition. We will also advise you how to maintain your colour at home.

Cancellation Procedure

Upon your first visit to the salon you will be required to pay a deposit to secure your appointment. Should you not show for your appointment or cancel within 24 hours then this will NOT be refunded. However if notice is given more than 24 hours in advance then the deposit is fully refundable. Future visits, after your first visit will not require a deposit unless it is an advanced technical service such as NanoKeratin Straightening or hair extensions.

If in the future you fail to show up for an appointment or give late cancellation (within 24 hours) then you will be required to pay a deposit for future appointments.

Complaints procedure

We endeavour to give you the best possible service, however if you are unhappy at any point then please let us know as soon as possible and we will do our best to rectify it where possible .We ask that you to return within two weeks of the original appointment.

If you have simply changed your mind or if you return after the second week, normal charges will apply. If you have altered or attempted to alter a hair colour or cut yourself or by a third party this guarantee becomes null and void.

We offer a guarantee on any products bought from us. If you are not happy within 14 days with the product you have purchased then please return the product for an exchange to an alternative or a full refund.

A financial refund is at the sole discretion of the salon owner and will only be offered if every other avenue to rectify the situation has been exhausted. We will not accept any form of verbal or physical abuse to our staff at any time.

Late arrival to appointments

We understand that things can come up which could cause you to be late for your appointment. However, due to the salon running on an appointment basis, if you are more than 15 minutes late we may not be able to go ahead with your service. We will endeavour wherever possible to offer you an alternative stylist or service if time allows.

Corrective colouring

Corrective colouring doesn't necessarily apply to a service that has "gone wrong" previously. It can apply to any colour service that requires significant technical skill to achieve. This is priced based on time, amount of product used and stylist skill level. You will receive a full quote at your consultation.

Discounts & loyalty scheme

No more than one discount can be used at any one time. Any vouchers you receive or balance on your loyalty card cannot be exchanged or refunded for cash. Lost or stolen vouchers cannot be replaced. A voucher can only be used once. Management reserve the right to refuse acceptance of a voucher at any time.

You will receive 5p credit to your loyalty card per £1 spent. This cannot be used in conjunction with any other offer and can only be used once the balance is over £10. A maximum of £20 can be used in any one time. Loyalty card credit cannot be used against products and excludes hair extensions. One loyalty card per customer and the balance is not transferrable and has no cash value.

Personal Possessions

While we will protect your clothing while a colour or technical service is taking place with a gown, we do not have the facilities to protect your handbag or other personal belongings so please keep this away from your person so you do not get any colour on it. We cannot accept any responsibility for loss or damage of your personal possessions while on the premises.