Data Protection and Privacy Policy

Responsibility for compliance with Data Protection and Privacy Laws

RENOVA undertakes to comply with applicable laws and best practices regarding, in particular, Data Protection and Privacy in order to protect your personal information. RENOVA is particularly committed to ensuring compliance with the new challenges posed by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection, processing and sharing personal data, hereinafter referred to as the GDPR. To provide you with a pleasant experience on our website, www.myrenova.com, we may sometimes collect and use your personal information. On our website you can find links to our social networks:

Who we are

Founded in 1939, RENOVA is an European brand of consumer products in more than 60 countries. Redefining the values of tissue paper, RENOVA is a brand that believes in the value of experience and privileges the relationship with the consumer. Among others, it manufactures and sells innovative ranges of toilet paper, napkins, kitchen paper or tissues, regarding products and experiences that help society to adopt a lifestyle that is both sustainable and unique.

Treatment, use, purpose and collection of personal data

Through the user registry, RENOVA collects the following information: Name, Family Name, Email, Gender, Date of Birth, Company, VAT Number (when necessary).

By registering you can finish your purchase quickly, track your orders, maintain a list of delivery addresses or repeat previous orders. You can also receive information about Renova's activity, promotions and new launches. RENOVA will use your data collected to ship and to maintain the quality of the service. To send your order, RENOVA can transfer the shipping information to logistic delivery partners.

Your information will be transmitted to third parties only for the sending of your order, and in cases where the transmission is a legal obligation (for example, for public entities and control authorities).

We will maintain your personal information while your account is active when is required for relevant activities, in particular to provide you the services you request. Sometimes, in order to comply with legal obligations, we may be required to keep the data for a longer period.

Your rights by the GDPR and as Data Owner

According to GDPR, you have the right to change and delete your personal data, limitation of treatment, opposition to the processing of data as well as the right to portability.

Under the specific conditions in the GDPR, you have the right to request a copy of the personal information that you provide to RENOVA and that RENOVA has about you, and the right to see any inaccuracies corrected.

We will make efforts, in accordance with the General Data Protection Regulation, to provide, correct and delete personal information that we hold in our files.

If you wish to exercise your rights or obtain any clarification on any matter related to data protection, privacy and information security issues, you may contact our Data Protection Office through our contact form at www.myrenova.com/t/Contactus, referring the subject and a telephone or email for reply.