The arrangements sound like a pig 'n a poke, with no
audit of the situation being available - GREAT!

We are told of every sale with markup. they should report sales without markup but that is shapways loop hole to get away from liability and to steal markup from us when they or we mess up. It would be nice to have an option to get back to customers but for aninimity reasons this would be a complicated system to set up correctly and most would probably not opt in anyways.

Follow me on twitter http://twitter.com/mctrivia or my blog at http://4ddice.blogspot.com/

On your My Sales page, the markup fee is clearly indicated under the Past Payments, Pending Sales, and Confirmed Sales. If you click to download your invoice for each month, each individual sale is listed including the markup fee and any VAT or applicable taxes.

We do not show you line by the line markup fee per sale on the invoice, but the summary.

As for sales without markup - if there is no markup, there is no markup fee charged.

Just found out myself.. one of my models did not have markup (not sure why ):
As you can see below, no markup is mentioned as the model didn't have markup.

==
Hi Mitchell,

Congrats! Someone just placed an order from your Shapeways Shop:

2x GTL8 - 1:220 in Frosted Ultra Detail
If there are any issues, we'll notify you as soon as possible. Otherwise, after we get the green light, we'll start creating your customer's order in our factory of the future and drop you a line when it's being shipped. Please note that your markup will be ready for payment only once the order is shipped.

Thanks for doing your part to make ideas real with 3D printing!

Kind regards,

The Shapeways Service Team
Ralph, Maartje, Kevin, Christel, Joost, Michon, Mitchell and Garyservice@shapeways.com