Users may see this error when exporting to to local or shared network drive(s) on a Mac or Windows computer.

Article
Number:107241

Products:

Education_Edge_EE

Financial_Edge_FE

Raiser_s_Edge_RE

Follow the steps below to make sure "Permit All Access" was selected to allow your Hosted program to save files to drives:

On a Windows computer using Citrix Receiver 4.2 or higher:​

With the hosted application open, locate the Windows notification tray in the bottom right corner of the screen next to the date and time.

Right-click the Citrix Receiver icon, which looks like a black square or circle with three white semi-circles inside (You may need to click the up arrow to show the hidden icons before you see the Citrix Receiver icon).

Click Connection Center

Click Preferences

In the File Access Tab, select "Read and Write"

Click Apply

Click OK

Attempt to save or open the file again, if you receive the message again, Exit and Sign Out of your hosted application and log back in.