FREQUENTLY ASKED QUESTIONS

Future clients usually ask about:

We are located in Austin, Texas but regularly do business with customers that span from coast to coast. Our clients know our commitment to full-access to us via email and phone making distance no problem to work productively.

We also use Basecamp to keep our clients up-to-date on our progress with any project.

Our services vary depending on the state of your business and the goals you are trying to achieve. Those services can include advisory services, logistics planning, web development, marketing and advertising campaigns, and more.

There are several services that we offer wherein we create in-house. In the event that we aren’t able to do something for you in-house we will find and project manage the solution needed.

All businesses have unique needs and specific request for services. That’s why each project will receive a custom proposal and bid. That proposal will include scope of the project, fee for service, and the payment schedule.

Most of our projects are in the $7,500 to $12,000 range depending on the level of service you require and the specific deliverables needed for your organization.

Typically, we begin any project with a proposal that will outline the scope of the project and the fee for service.

While the terms of any contract can be adjusted, typically our fees are due in 3 payments over three months: one upon acceptance of the proposal, the second 30 days later, and the final payment 30 days after your second.

New clients usually ask about:

We steer our clients to host their websites with Bluehost. We have a long history of working with the folks at Bluehost and trust their technical support team to be there when we need them (as you can imagine, this is a big deal when issues with a site arise). Sure, there are probably cheaper options, but reliability and a knowledgeable support team keeps us going back to Bluehost.

There are a few ways to get a domain. Typically clients come to us who already have a domain setup – that works out fine – we just redirect the domain if needed. If you don’t have a domain already you can purchase one through Bluehost.com when you get your web hosting or from another source, like GoDaddy.com

We recommend Authorize.net. We have used them for multiple sites (including our own), and have never had any issues with their service. We continue to use Authorize.net because they integrate so easily into websites. Using Authorize.net allows your customers to check out using their credit card directly on your website – instead of leaving your site – going to Paypal – and being redirected back.

Didn’t find the answer?

If you have questions that weren’t answered here, please feel free to drop us a note using the form below or call (512) 468-1813.