In the News

ShoreTel recently announced we are expanding our UCaaS solutions portfolio with their new 400 series IP phones for ShoreTel Sky. The phones are already shipping from qualified ShoreTel partners and have been available since November 2013 for on-premises customers. What … Continued

“A panel of hosted and cloud telephony business customers at Enterprise Connect in Orlando this year spoke out regarding their own cloud implementation processes, and described why a cloud telephony strategy made sense for their particular companies. Fieldpoint Private Bank and Trust, … Continued

ShoreTel was one of the few UC firms to grow market share in 2012. How they did it is no doubt a long, complex discussion. However, one of its key tools, Net Promoter Score (NPS), deserves some recognition.

Dan Hoffman, president and general manager of ShoreTel’s Cloud Division, will now be chief strategy officer for all of ShoreTel. Keith Nealon, most recently divisional vice president, revenue, will succeed Hoffman heading up the cloud business.

“When the Brooklyn Nets traveled to Boston to play the Celtics last week, it became apparent that the two organizations disagreed about something – the cloud. Hours before players from both teams would erupt in an ugly and unexpected on-court fistfight, IT specialists from either team more respectfully expressed their differing views over whether their unified communications systems should be hosted in the cloud.

While the basketball players from the Boston Celtics and the Brooklyn Nets were getting ready to mix it up on the courts Nov. 28, their senior technology managers, Jay Wessel and Mireille Viau Verna, respectively, were showing different approaches to off-court technology. Their choices illustrate the crux IT finds itself in as 2013 approaches.

At ShoreTel’s annual Champions partner conference in Orlando, in November 2012, the company presented its cloud strategy, explained how it is integrated into their on-premises strategy and how this will affect its partners.

The Boston Celtics went head to head with the Brooklyn Nets Wednesday, Nov. 28, in a heated, action-packed game that ended 95 to 83 in Brooklyn’s favor. It was the 15th game of Boston’s 2012 season, and, despite the eventual upset, Boston fans stuck it out with the Celtics until that final whistle blew. Meanwhile, behind the scenes of it all is ShoreTel, whose unified communications (UC) solutions serve as the backbone to the Boston Celtics’ season. ShoreTel, along with its solution provider partner Harbor Networks, gave CRN a glimpse into how their voice and UC platforms keep the Celtics’ offices and executive team up and running.

ShoreTel Sky has improved our business processes…The customer service has been impressive because of ShoreTel’s expertise and responsiveness. This was the most painless technology transition I have experienced.

Dan Wagner, President Aspire

We were on a tight budget and timeframe, ShoreTel Sky was able to give us everything we needed so we can provide excellent customer service.

Kim Warrick, Client Services Manager New Jersey SHARES

ShoreTel Sky phones provide us with a priceless competitive advantage – the ability to personalize calls with candidates through the integration with our CRM.