Automated Texting

The healthcare industry shift to value-based and patient-centered care has made improving the patient experience a major focus for many organizations. Learn 10 examples of how automated communications improve patient experience in this blog post.

When a patient does not show up for an appointment without cancelling or rescheduling, it costs the practice money and staff time and affects the patient. In this blog post, learn how several studies have answered the question, “Are short message service (SMS) text message appointment reminders effective in reducing no-shows?”

According to a survey done by Traveler’s Insurance, 41% of Americans worry about extreme weather, but don’t have a plan before the storm. It is important to create a specific inclement weather communication plan for when and how you will communicate operating decisions long before the storm hits.

An improved patient-provider relationship results in an improved patient experience—along with better population health outcomes and reduced costs from missed appointments. Read this post to learn more about how communication tools and technologies can improve patient experiences.

In order for appointment reminders to reduce no-shows most effectively, they need to contain the right information and terminology. While the contents vary depending on the appointment type, here are some useful guidelines on words / language to use to remind patients for an appointment.

As the original automated calling brand, we know a lot about automated patient appointment reminders. Read this blog post to learn the components of effective appointment reminders that will motivate patients to confirm and to keep their appointments.

According to results of a recently published study in the Annals of Family Medicine, age, income, education and trust in clinicians impacts how willing patients are to share health information electronically.