Privacy Policy

This Privacy Policy describes ptEnhance’s (“ptEnhance”, “we” or “us”) practices regarding the collection, use and disclosure of the information we collect from and about you when you use ptEnhance’s website or learning management system.

By accessing or using our website or learning management system, you agree that you have read and understand this Privacy Policy and that you accept and consent to the privacy practices and uses or disclosures of information about you that are described herein.

Information We Automatically Collect

In order to deliver personalized and relevant information to you through our websites, we collect certain information from users. We collect personal information, such as your name, email address, phone number and contact information, company name, title, division, industry and location when you log in or opt in for one of our complimentary resources. We may also deliver surveys and inquire about voluntary client testimonials based on the programs offered. If you make a purchase, we will collect your payment, billing and shipping information.

We also collect information about you from third party sources, such as your Facebook ID via third-party technology providers. Information we collect about you from these third parties may include your name, title, company name, address, phone number, website address, email address, social media profiles, and demographic data such as course content interests. This Privacy Policy describes ptEnhance’s collection and handling of your personal information, you should also refer to the privacy notices of any third parties in respect of their disclosure of your personal information to us.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. We use third-party services to collect payment. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

We may automatically collect the following information about your use of ptEnhance websites and learning management portal through cookies, web beacons, and other technologies: your domain name; your browser type and operating system; web pages you view; links you click; your IP address; the length of time you visit or ptenhance.com; and the referring URL, or the webpage that led you to ptenhance.com. Some of this information may be treated as personal information, in accordance with applicable local laws. We may combine this information with other information that we have collected about you, including, personal information. Please see the section “How We Use Cookies” below for more information.

How We Use Cookies

We use “cookie” technology to collect additional web site usage data and to improve our services. A cookie is a small data file that we transfer to your computer’s hard drive through your web browser (if you allow) that enables us to recognize your browser and capture and remember certain information. We can correlate the cookie to the user’s login name in our database and then determine the name of the user. We do not otherwise use cookies to collect personally identifiable information. We use cookies to compile aggregate data about site traffic and site interactions, in order to improve the user experience and our products and services, to offer better site experiences and tools in the future, and to display personalized content and materials (including marketing materials).

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. If you turn cookies off, some features will be disabled, and some of the features that make Sandler Online experience more efficient may not function properly.

Clear GIFs, pixel tags and other technologies.

Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags) in connection with ptEnhance websites to, among other things, track the activities of visitors and users, help us manage content, and compile statistics about usage of our websites We and our third-party service providers also use clear GIFs in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.

Third-Party Analytics.

We use automated devices and applications, such as Google Analytics, Facebook Pixels, and Infusionsoft Tracking to evaluate usage of our websites. One of our providers is Google Analytics and more information about the ways in which they process your personal information can be found here: https://www.google.com/policies/privacy/partners. We use these tools to help us improve our websites’ performance and user experiences. These entities may use cookies and other tracking technologies to perform their services. We do not share your personal information with these third parties.

Do-Not-Track.

Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies).

Use of Your Information

We may use the information we collect from you in the following ways:

To provide our services to you, including to deliver appropriate training and email training notifications to you.

To track your progress in completing courses.

To deliver products and certificates for selected programs.

To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

To ask for ratings and reviews of our services and products.

To improve Sandler Online in order to better serve you.

To contact you for marketing purposes, including to send you personalized and relevant information through email and text messaging in accordance with local law and consent requirements. You may unsubscribe from our mailing lists at any time by using the “unsubscribe” feature in any marketing emails you receive from us.

To provide customer support and to follow up with you after correspondence (live chat, email or phone inquiries).

To comply with applicable legal obligations, including responding to a subpoena or court order.

Where we believe it is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person or violations of our Terms of Use or this Policy.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. We have put in place security measures to safeguard and secure the information we collect on our websites. Nonetheless, the transmission of information via the Internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically, and transmission of such data is therefore entirely at your own risk. .

Disclosing Your Information

We do not share your personal information you enter into our websites or webforms for third-party marketing use. However, we may disclose the information we collect from you to third-party vendors, service providers, contractors or agents who perform functions on our behalf. We take appropriate steps to ensure that such third parties treat your personal information with the same consideration that we do. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

ptEnhance, INC. is a U.S. company. In accordance with local laws, we will take steps to ensure that your personal information receives an adequate level of protection as required by applicable law, such as through the use of the EU standard contractual clauses approved by the European Commission, relevant national equivalents outside the EU, or other safeguards as permissible. By providing us with your personal information, you expressly acknowledge that we may transfer your personal information to, or access it in, jurisdictions which may not provide equivalent levels of data protection to your home jurisdiction.

We may also share information in the following circumstances:
Business Transfers. If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company.
In Response to Legal Process. We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
To Protect Us and Others. We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use or this Privacy Policy, or as evidence in litigation in which Sandler is involved.
Aggregate and De-Identified Information. We may share aggregate or de-identified information about users with third parties for marketing, advertising, research or similar purposes.

California residents may request a list of all third parties to which we have disclosed certain personal information about you for the third party’s own marketing purposes. You may make one request per calendar year. In your request, please attest that you are a California resident and provide a current California address for our response to you. We will respond to you within thirty (30) days. You may request this information in writing by contacting the Privacy Officer identified in section “Contacting Us” below.

Third-Party Web Sites and Interaction

ptEnhance websites may contain links to third-party web sites or applications which are outside our control and are not covered by this Privacy Policy. If you access other sites or applications using the links provided, the operators of those sites may collect information from you which will be used by them in accordance with their privacy policy and terms of use, which may differ from ours. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Users Only of Legal Age of Majority

ptEnhance’s cloud-based system is designed and may only be used by those who have reached the age of majority (18 years of age in most jurisdictions). By entering information on our websites or using our learning management system, you affirm that you are at least 18 years of age or older. We are not liable for any damages that may result from a user’s misrepresentation of age.

Access to Information

If you believe that any information we are holding about you is incorrect or incomplete, or have any complaints about our web presence, please inform us as soon as possible at the address below. We will respond to your request in accordance with applicable local law.

You can also update certain of your personal information by logging in in to your account or contacting us below. Please note that we may maintain a copy of any personal data that you have updated for a period of time as part of our backups and business records; please see the “Retention of Your Information” section below for an explanation of our retention practices.

EU users have additional rights in respect of your personal information; for example, to access or erase your personal information, object to our use of it, or require it be made available in a portable format. If these rights apply to you, and you would like to exercise them, please contact us using details set out below.

Retention of Your Information

ptEnhance applies a general rule of keeping your personal information for only as long as is required to fulfill the purposes for which it was collected. However, in some circumstances we may retain personal information for longer periods of time, for instance where we are required to do so in accordance with legal, tax or accounting obligations, or where we would like to have an accurate record of your dealings with us in the event of any complaint or challenge.

Changes to this Policy

We do update this Privacy Policy from time to time so please review this Privacy Policy regularly. We reserve the right to modify this privacy policy at any time. If we materially alter our Privacy Policy, we will notify you of such changes by posting a notice on our website. Your continued use of ptEnhance websites and learning management system will be deemed your agreement that your information may be used in accordance with the new policy. If you do not agree with the changes, then you should stop using our programs and you should notify us that you do not want your information used in accordance with the changes.

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@ptenhance.com or by mail at 5536 Foxtail Loop, Carlsbad CA 92010