www.jewelrybund.com / The company doesn't provide any help

I placed the order on the website www.jewelrybund.com couple of weeks ago. I was so excited and waited 4 weeks, but the seller hasn’t delivered the order. I contacted their customer services, and it showed that all agents were online. However, no one replied to my emails. It was completely unfair and unprofessional. I already cancelled the order and asked for refund and they were in process. Don’t deal with them.