This graphic designer would ALWAYS convert text to outlines before sending a logo or design file to anyone. (Because you can’t guarantee that the other party will have the same fonts used in the design.)

I recently had this happen to me…the designer didn’t convert text to outline and the text was all jacked up. It was a Fiverr gig and now I can’t use the logo because I’ve already paid her and they can’t make edits because it’s against Fiverr TOS.

it does suck and I was very happy with the design, but I had to ask for the .ai version and was only originally given the .png. Luckily I wanted to drop the text,(tag line) underneath the logo, for the customization on my product and the .png has sufficed for the label I am slapping on the package. I have a designer in the family that I can have fix it, but thanks anyway.