Sarah Bentley, chief customer officer at Severn Trent, said: “We’re really sorry for the disruption that’s been caused as a result of this burst, we know it’s been really difficult for our customers to be without water.

“The pipe that burst is one of the largest in our network and was located in a flooded field so restoring supplies has been really challenging. We worked extremely hard to move water around our network and we used tankers to bring extra water in too.

“Our customers in Tewkesbury and the surrounding areas have been fantastic in supporting our teams while we carried out the work and we want to thank them for their patience. We’d also like to thank the members of the emergency services and other organisations who helped with the bottle drops or the delivery of water.

“We will be compensating the people and families who were without water for 15 hours or more with a deduction from their bill and, once again, we are truly sorry for the inconvenience that’s been caused this week.”

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Homes and businesses in the Tewkesbury area were left without water after the very large pipe burst in the early hours of Friday morning.

Engineers worked tirelessly round the clock for two days, and through very difficult weather conditions, to get water re-routed and back to customer taps. Several water bottle collection points were set up around the area manned by Severn Trent volunteers who dished out more than half a million litres of water.

The company also hand-delivered water to vulnerable customers and used a fleet of 21 tankers day and night to get water back into people’s taps. All customers in the affected area are now back on supply.

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Customers who will be receiving compensation do not need to do anything and they will receive a confirmation letter by the 12th January. We’re happy to discuss compensation claims from anyone who has been affected.

Business customers will also be compensated with an automatic payment of £50 via their retailer who will be in touch in due course.