CPaaS stands for Communications Platform as a Service. CPaaS is a cloud technology that allows you to integrate real-time communications into your existing business applications without complex engineering. Whatever your business or size, CPaaS allows you to interact with your Customers their way.

Introduction to CPaaS - Connex Web Series | S1 | E9

See what CPaaS can do for your business

CPaas API Hub

Alcatel-Lucent Rainbow CPaaS includes:

A real-time relationship machine connecting all your customer service players: prospects and customers - teams - external partners - different bots as well as business applications

A library of connectors to connect objects, processes, and applications to customize your customers’ interactions in providing relevant information

A cloud-based development platform and APIs for you to integrate Rainbow capabilities into your business applications, CRM, website or mobile applications

Personalize business moments from a mobile app

Increase customer loyalty. Your customers can choose to contact you with chat, voice, video and more

Attract new prospects by enriching your own mobile application with collaboration features

Offer more relevant conversations from your site or mobile when Rainbow is connected to your CRM application and record it

Make the most of your business interactions over the phone

Turn all first contacts into a lasting business relationship by reducing the risks of manual entry of customer details

Personalize customer interactions with precise data for a relevant and convincing experience

Accelerate transactions: Chat, voice and screen sharing help your teams provide answers and solutions to your customers on the first call

What can CPaaS do for my industry?

CPaaS implementation is a critical consideration for any company. However, business priorities will drive the final decision. Organizations need to identify which problem they want to solve—whether it is digital engagement with a customer or enhancing operations in a company.

With Rainbow and its CPaaS platform, organizations can evolve their services as required to deliver a better customer experience, reduce decision-making lead times, and possibly increase revenue opportunities. And that’s true for any enterprise, whatever the industry.

Let's look at how different organizations from various industries are benefiting from CPaaS.

Select the industry of your choice:

HOSPITALITY

Hospitality

CPAAS

HEALTHCARE

Healthcare

CPAAS

GOVERNMENT

Government

CPAAS

Why Alcatel-Lucent Rainbow CPaaS?

Our approach is based on a hybrid cloud architecture, meaning you can easily connect your existing communication system to the cloud to minimize transformation costs.

You keep and connect to the cloud your existing communications system for faster transformation

You adapt your current customer relationship strategy for the digital age

Our communications platform as a service platform also helps streamline the work of your employees, thanks to real-time communications services such as text messaging, voice, video and conferencing services. These can be directly connected to your business processes and applications, which help make conversations relevant and professional, providing the right information at the right moment.

Lastly, our solution will help you get the most out of your connected objects. Our platform makes it easy to collect data and distribute or consolidate for further analysis. Data is then sent to your employees for proactive maintenance, geolocation or personal security purposes.

Find out how Jeju, a leading resort complex, provides a differented guests experience with ALE Rainbow CPaaS.