Original Condition Policy: We are unable to accept returns for items that have been damaged via try-on, regular wear, faulty care, dry-cleaning, and other accidents. All original tags must be attached; items must be in their original packaging; all bras must have protective hygiene stripes attached. In case hygiene strips are damaged, altered or removed, exchanges or refunds are not accepted.

Can I get a refund for a damaged item?

For unworn items with manufacturing defects or faulty quality, please email us at contact@universebra.com with the following information:

Your first and last name used to order

Your order number

Description of the damage

Photos of the damage

We’ll exchange your items. We want you to be HAPPY!!

Can I return an item that is undamaged?

We want to make sure you’re completely satisfied with our products. You’re welcome to try on items at home and decide if you like them. If not, feel free to return the order. Please refer to Original Condition Policy for more details about the condition of returned item(s). Please send us an email at contact@universebra.com if you have any questions.

International Orders

What are your fees for an international shipping?

We charge a flat fee of $25 for international orders.

Do I have to pay duties, taxes or any other fees?

International customers are liable for all import duties, customs fees and other charges, including local sales taxes levied by the country you have requested shipment to. Payment of the above is necessary to release your order from customs on arrival. Payment will not be refunded for any shipments that are refused or abandoned by you.

Yes, we do!! We’ll go above and beyond to make sure you’re happy with our product. We take a great pride in our reputation for quality, excellent value and outstanding customer service. Please see our return policy for more details.

***We reserve the right not to issue a refund if you do not follow our Original Condition Policy***

Do you accept exchanges?

No, we don’t!! By any reason you’d like to exchange your item(s), you’ll need to ship them back to our facility for inspection and then place a new order through our website at www.universebra.com

***We reserve the right not to issue a refund if you do not follow our Original Condition Policy***

Original Condition Policy: We are unable to accept returns for items that have been damaged via try-on, regular wear, faulty care, dry-cleaning, and other accidents. All original tags must be attached; items must be in their original packaging; all bras must have protective hygiene stripes attached. In case hygiene strips are damaged, altered or removed, exchanges or refunds are not accepted.