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We have a new repairs contractor!

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From Tuesday 1 November Network Homes will be working with a new contractor to carry out resident repairs.

Wates Living Space, is an arm of our building partner Wates Ltd. They will take over the repairs and maintenance of our homes in North, West and South London, from our current contractors, Rydon. Wates are a leading UK building and construction company and a family owned business dating back to 1897.

Over the past few months we have put in a lot of work behind the scenes to make sure that you don’t experience any difficulties when you call to log a repair.

You can still call our customer call centre on 0207 326 3700 or use the self service portal to log your repair. We have also worked hard to improve our services, so that if your repair is not urgent, you can now choose the most convenient time for our repairs person to come to you.

It will now be simpler to book a time for a repair. We have replaced the prioritisation system that sometimes led to customers waiting up to 28 days for a repairs service to come out to them. With our new contractor you will now be asked whether your repair is an emergency, or if it can be carried out at a later time, to suit you. We have also implemented a quicker system to organise your repair.

The contract we have with our current provider has come to an end and we made the decision not to renew it. Over the last year we have worked through a rigorous, international standard recruitment process to appoint a new contractor that aligned with our values.

Yes. You can continue to report repairs either by calling the customer call centre on 0207 326 3700 or online by logging onto the self service portal. If you are not already registered on the self service portal, you can find out more about it here, and set up an account.