The objective of this course is to provide an overview of IT services. The course is comprised of sessions where each session covers an IT service and will use case studies to introduce students to real-world examples of the services provided by IT corporations for their customers. The focus will be on the essential concepts and methodologies used to architect, implement, and support companies requesting IT services.

Content:

Service operation and continual service improvement domains of the ITIL standard for IT Service Management. Planning and change management. Asset and configuration management. Security management. Network management. Storage management. Request management. Incident and problem management.