I've been on the same family plan for 8 years for basic cell phone use. My phone was stolen so I called to get a new one. I was told to order one through the verizon website. I did and got a whole new bill for a whole new plan and whole new line. All I wanted was a phone to replace. I had to pay 99 dollars for no reason which I did so I can go back to the original plan. Today 1 month later I get a new bill for 45 dollars. The bitch never changed back my plan that she said she would put back after I paid. Verizon will lie to your face then send a new bill. Don't use em cancel em fuck em kill em..