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교환/반품 정보

Return Information

Return Information

Return period

Returning of an item due to the change of mind of a customer may be requested within 7days after you received the item.

If the item is different from marking advertisement content or the implementation of the agreement is different, return may be requested within 3months after you received the item, 14days after you knew(or could have known).

Return cost

When you return a product due to your change of mind, you should pay the return cost needed for return shipping. You can check accurate return cost at MyLotte when you request return.

Returning of an item since the item is different from marking advertisement content or the implementation of the agreement is different, return cost is free. If you send back the package through delivery conpany, you may pay for the returning shipping fee.

You have to send back your return item after complete the return requuest.

[Rules of Returning]

If the contents about “Cancel, return and refund”(hereinafter called “canceling”) specifically displayed on the page for the information of the product are more advantageous to you than the contents defined in “The Consumer Protection Law in E-commerce, etc.” (herein after called “The Customer Protection Law”), the individually displayed “canceling” contents shall be applied. If not, the contents in “Customer Protection Law” shall be applied.

Compensationfor the delayof the refund

When a refund is delayed, you can request a compensation for the delay in accordance with the E-commerce Law.

When there is a delay, contact us by customer service and we will pay the compensation after checking up if you meet the requirements for it.

[The cases in which you may ask for compensation]

- Three work days have passed with a product not supplied due to a reason LOTTEㆍcom is responsible for.

- Three work days have passed without refunding since LOTTEㆍcom received a returned product.

[Standard for the compensation for the delay of a refund]

- Compensation is paid in accordance with Article 18 of the E-commerce Law (across-the-board yearly interest rate being 20%)

Reasons fornot acceptedreturns

Note that Return may be impossible in the following cases according to The Consumer Protection Law in E-commerce, etc. We hope you understand that return is impossible when the customer have opened the packing and have used or installed the product, or when the value of the product is damaged by customer. However, return is possible when the customer opens the packing to confirm the product.

- Return request after 7 days have passed since the customer have received the product.

- When the value of the product is damaged by the reasons the customer is responsible for.

- The value of the product is remarkably lowered due to the use or partial consumption by the customer.(e.g. cosmetics, food and home appliances which are impossible to resale.)

- The value of the product, etc. has been remarkably lowered with the lapse of time, so that resale of it is impossible. (e.g. seasonal goods such as seasonal clothing, air-conditioning and heating equipment etc.)

- Order-made product which is produced when the customer requested.(e.g. Order-made shoes, jewelry etc.)

- If there are missing parts in purchased item.(e.g. cosmetic set, accessories attached to clothing, parts of home appliances, free gifts etc.)However, return is possible when the missing parts can be collected without damage.

- The packing is damaged of the product which can be copied.(e.g. product which can be copied such as book, DVD, CD etc.)Other cases which go for The Consumer Protection Law in E-commerce, Please check Lotte.com Terms & Conditions Article 25 (dispute resolution) in case of handling of claims about goods or dispute between customer and business operator. (See details)

Check below information before you purchase to check whether the items can be shipped to
your destination. Please make sure that below information is only for your reference and actual charge
will be set by the destination country. We hope you will understand that additional charges for
customs clearance must be borne by the recipient.

General Restricted & Prohibited Materials

Generally Prohibited Commodities

Restricted Commodities

Animals, Agricultural

Alcoholic beverages (beer, wine, spirits), Coffee

Antiques (breakable and/or fragile)

Animal products (Meat and fish products)

Asbestos

Antiques (non-fragile), works of art, fine art

Bullion

Drugs and pharmaceutical products

Currency, Stamps, Coins

Flowers

Fire-arms, weapons, parts thereof and ammunition

Industrial diamonds

Furs, Skins, Animal Parts

Ivory

Hazardous or combustible materials (as defined in IATA Regulations)

Medical samples (e.g. blood, urine, tissue), Medications

Replica and inert explosive devices and military ordnance (including replica and inert grenades, inert shells and the like)

Animals and animal products
Narcotics
Television receivers
War material
Weapons
Animals, live
Arms and ammunition; parts and accessories
Banknotes, currency notes and other convertible items
Offensive or immoral articles
Postal items that cause damage to the public postal order
Rubber and articles thereof
Unauthorized advertising

Customs clearance is not available for personal products over USD 100
(Shipping fee included/ Duty free under this amount)

Note!

Customs clearance is necessity.

Restricted & Prohibited Materials

counterfeit or pirated articles
articles which, by their nature or their packing, may expose officials or the general public to danger, or soil or damage
other items, postal equipment or thirdparty property
documents having the character of current and personal correspondence exchanged between persons other than
the sender and the addressee or persons living with them
monetary instruments of the Russian Federation or foreign currencies
explosive or flammable goods, or explosive or ignition devices;
live animals, with the exception of bees, leeches and silk-worms that are accompanied by a veterinary certificate
pathogenic or potentially pathogenic organisms;
perishable foodstuffs
substances harmful to the ozone layer
toxic substances which are not precursors of narcotics and psychotropic substances
plant protection products subject to the provisions of Annexes A and B to the Stockholm Convention on Persistent
Organic Pollutants of 22 May 2001

+ more information
The following implements for fishing aquatic biological resources:
knotted fishing nets made from synthetic monofilaments or other polyamides, with a filament diameter less than
0.5 mm and mesh size less than 100 mm (length of mesh at one side less than 50 mm);
electric fishing systems and equipment consisting of electric signal generators with connected conductors and
accumulators (batteries), employed together to fish biological aquatic resources using electric current;

Printed or audiovisual materials which:
propagate extremist or terrorist activities or publicly justify terrorism;
are of a pornographic nature;
are manufactured or distributed in violation of the legal requirements on elections and referenda in member countries
of the Eurasian Economic Community Customs Union;
are intended to spread propaganda containing Nazi ideas or symbols, or ideas or symbols that might be confused with those of Nazi ideology;
contain other information that could be prejudicial to the political and economic interests of the Russian Federation, to public safety, or to the health and morality of its citizens.

In addition, it is prohibited to send the following articles for personal use (sent to the address of private individuals or sent by private individuals for needs that are not related to company activities):
special technical publications on the covert reception of intelligence;
human organs and/or substances, and blood and blood parts;
radioactive materials;
cultural artefacts;
scrap and waste from ferrous and non-ferrous metals;
non-manufactured precious metals, precious metal scrap and waste, ores and concentrated precious metal products,
and primary products containing precious metals;
mineral substances (non-manufactured natural stones);
information about subsoils.