In line with the MyVA initiative, the Veterans Administration is working to deliver faster, better, and more consistent claims decisions to Veterans. The initial results are promising: The claims backlog is now down nearly 90 percent from a peak of more than 600,000. At the same time, VA is providing record numbers of benefits to Veterans.

VA is introducing 1-844-MyVA311 (1-844-698-2311) as a go-to source for Veterans and their families who don’t know what number to call. This new national toll-free number will help eliminate the feeling of frustration and confusion that Veterans and their families have expressed when navigating the 1000-plus phone numbers that currently exist.

On November 9th, the Department of Veterans Affairs released a major update on the MyVA transformation, Secretary McDonald’s effort to transform VA into the top customer service agency in the federal government. The report details the changes and innovations, large and small, which produced significant results. It also lays out a path forward for the agency – including an important role for Congress before the end of 2016.

Veterans Affairs (VA) Secretary Bob McDonald – and a broad swath of the veterans’ community – is counting on MyVA to culturally transform the department. The comprehensive initiative is designed to change the way the agency does business. “We’re trying to put the veteran at the center of everything we do,” McDonald says. With MyVA, the organization hopes to set a course of long-term excellence and reform and rebuild trust with veterans and their families and the American people.

Veterans Affairs is engaged in a major initiative – the MyVA transformation. The goal is to rebuild trust with veterans, their families and survivors, and the American people, and to give every veteran an exceptional experience that is easy, consistent and memorable. One of the key strategies to accomplish the goal is to focus on improving the veterans’ experience, including that of women veterans.

Joining thousands of attendees at their 98th annual national convention, VA Secretary Robert McDonald addressed American Legion members. He emphasized the ongoing MyVA transformation strategies designed to give every Veteran an exceptional experience with the Department of Veterans Affairs that’s easy, consistent, and memorable.

The Veterans Affairs Health System transformation effort is called MyVA. Per VA Secretary McDonald, the current situation provides the greatest opportunity for change in the history of the department, and MyVA is the key to making significant improvements.

Read about the five key MyVA strategies and the twelve break-through VA priorities for the near term: http://1.usa.gov/1Tbflqy