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.Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.Even if it does not look like it is charging and even though it may be fully charged charge it using a different wall outlet than you normally do (a different room is best) for at least 10 minutes.Do not skip that even if it is fully charged from you already plugging it in, it is important to do it, it is more for a reset than a charge.It sounds like the firmware may be frozen try this and let me know the results hold the power switch for at least 60 seconds.Try this at least 6 times.The firmware can sometimes get frozen the same way that a computer will occasionally.If this did not work please come back and let me know by clicking on reply to expert so we can continue.If it did work please don’t forget to leave a positive rating it is greatly appreciated..

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When my new Kindle PaperWhite goes to sleep,and stays that way for more than a few minutes, it takes two minutes from switching it on or opening its August leather cover before it is again ready to re… read more

I have two Kindles. One is a regular Kindle and the second one it a Kindle Fire. I have not used the older Kindle for awhile but I am going on a trip where I will be outside and can't really use the K… read more

My kindle keyboard is fully charged and the green power light won't stay on for me to do anything. I've held it down for the 20 seconds, it only blinks twice. It won't let me go to Home-Menu, ect.. Th… read more

I have kindle model D00901. I do not see a s/n shown. Problems as follows: - Intermittent hard to turn back on after turned off. - Intermittently just turns itself off and goes thru an entire, lengthy… read more

my kindle just froze....it will not do anything, first the light went out, then it went to sleep but the green light stayed on and now I can't change the page, or get it to go home or anything...,HELP… read more

my slide bar wont turn my kindle on. It's showing green but the screen is in sleep mode. I have tryed on/off with slide & charging kindle neither will take it out of sleep mode.What do I do? please… read more

was charging kindle because it said battery was low. Came back a couple of hours later, tried to turn on by sliding power switch to the right. Remained in sleep mode. Unplugged power cable, tried agai… read more

I received a kindle for Christmas this past year (I love it!!) Now it is dead......no matter how long the charge, the light never goes to green....and of course I cannot get it out of sleep mode. HELP… read more

My kindle is frozen in "sleep" mode. I was using it on text readingmode with sleep activated. When I went to switch it back to "wake, it wouldnt come on. I pressed the appropriate buttons and eventual… read more

The brand new Kindle that I received at Christmas is frozen in the sleep mode. It was fully charged upon receipt, I have only used it for about one (1) hour because of a heavy work load. I tried to us… read more

we just received a brand new kindle for my eight year old daughter yesterday. it worked fine yesterday and throughout the day today. however, it has entered sleep mode and seems to be frozen there. th… read more

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.