Feedback

We welcome all feedback

Ranolf Medical Centre aims to provide excellent health care at all times in a friendly and professional way.

We love all feedback from our patients as it helps us to continue to improve our services. We welcome suggestions from patients on how we can improve our services. If you have a suggestion please let us know by using the suggestion box at our reception desk, email us or call us.

We discuss feedback received at our practice review meetings and where possible and practical, we will make changes.

Complaints

Sometimes you may not be completely satisfied with the service you receive. If you have a concern about the service received from us you can make a complaint. You can use our complaint form available from reception or write your complaint in a letter or email.

If you would like to talk to a staff member about your complaint, you can talk to who you feel most comfortable with. Someone from Ranolf Medical Centre will investigate your complaint thoroughly in a quick and efficient manner. It is likely as a first step, that the investigator will contact you directly.

Please be assured that medical confidentiality is maintained throughout a complaints procedure.

If you would like support in having the complaint dealt with you can contact: