Home Office Counting Rules For Recorded Crime With effect from April 2015

Transcription

1 Home Office Counting Rules For Recorded Crime With effect from April 2015 Fraud HISTORIC FRAUD OFFENCES In January 2007 the Fraud Act 2006 became law and repealed much of the previous fraud legislation. Whilst it is not possible to prosecute offenders under the new legislation for offences committed before the new act became law, the Home Office require the National Fraud Intelligence Bureau via Action Fraud to record fraud for statistical purposes, under the new legislation. ACTION FRAUD Action Fraud is the name of the contact centre that records NFIB fraud and some cyber-enabled and cyberdependent crimes such as Computer Misuse Act offences like hacking (Cyber Crime). Action Fraud does this through its contact centre and on-line reporting tool. The NFIB codes used in this section are used by Action Fraud to enable them to record specific fraud/cyber crime types reported to them that are then passed to the NFIB. These codes are also used to count fraud/cyber types passed to the NFIB in bulk data transfers from other data providers working in partnership with the NFIB, such as those in the banking and credit industry. All confirmed fraud/cyber crimes held within the NFIB database will use the NFIB codes. Action Fraud can only record NFIB fraud and cyber crimes. Where other notifiable offences are apparent the victim will be referred to the police. Likewise, non-nfib recorded frauds and cyber enabled offences remain the responsibility of the police to record (i.e Other Fraud and Forgery or blackmail offences committed through social media/chatrooms etc). THE NATIONAL FRAUD INTELLIGENCE BUREAU (NFIB) The Home Office will obtain levels for NFIB Recorded Fraud and Cyber offences from the NFIB. This will consist of: 1 The national total level of NFIB recorded fraud/cyber crime. (i.e it will not broken down by Police Force area). 2 The demand on police by Force area, and 3 The result on that demand (i.e Outcomes). The demand on police is Offences that meet the call for service criteria (See Fraud page 1 of 7) and Offences passed to the Force by the NFIB for law enforcement.

2 Home Office Counting Rules For Recorded Crime With effect from April 2015 Fraud (Page 1 of 7) General Principles With the exception of crimes meeting the call for service criteria (see below) it is anticipated that the majority of NFIB crimes will be recorded at the NFIB directly by data providers and by victims using the Action Fraud on-line reporting tool or the AF contact centre. Where victims contact police to report a fraud, police may, unless a police CALL FOR SERVICE exists (important see below), advise the victim that they can report fraud to Action Fraud directly via the contact centre by telephone or on-line reporting tool. If this advice is taken, then there is no need for police to record a crime or record a CRI. Where victims decline this facility and ask police to record a fraud, then police should take full details of the fraud and pass the details to NFIB. This will usually be by inputting the report direct to AF via on-line reporting. It is recognised that some forces may continue to record allegations of fraud/cyber in their local crime recording systems. Regardless of local record being raised the force must also report the crime to AF using on-line reporting. Police recording of NFIB Crime Police must create local case management records for NFIB recorded fraud/cyber crime, for the following: Crimes which meet the call for service criteria, Crimes passed to them by the NFIB. Calls for Service Police will create a case management record for all the following fraud/cyber offences when: Offenders are arrested by police or There is a call for service to the police and the offender is committing or has recently committed at the time of the call for service or There is a local suspect (see page 2 of 7).

3 Home Office Counting Rules For Recorded Crime With effect from April 2015 Fraud (Page 2 of 7) Local Suspect Local suspect is where through viable investigative leads; Police can or could locate a suspect with the details provided, or have sufficient details to apprehend an offender. The word local has its everyday meaning and has been used to ensure that like any other type of crime reported directly to police, where there are local viable investigative leads police should consider the crime for investigation. This is intended to provide the same policing response as with other crime types. For example: If following an assault a suspect can be apprehended, police could respond to that policing demand. It should be the same for fraud offences. For every call for service where a confirmed fraud/cyber offence is apparent, police will also record an offence at AF via on-line reporting. The number of reports required will be in accordance with the victim count specified by each relevant NFIB offence code. A local business reports to the police that their accountant has been defrauding the company by falsifying their accounts. The call for service criteria has been met. Police create a local case management record And create an AF report (via on-line reporting). Example 2: A department store phones police informing them that a suspect is at the till presenting a cloned credit card for payment. In all the following circumstances the call for service criteria has been met: A suspect is arrested at the scene A suspect who has decamped is identified on CCTV After watching CCTV the suspect is seen but not identified CCTV not available and the suspect has escaped before police arrival Police create a local case management record and create a AF report (via on-line reporting). Example 3: Police are informed by a mail order company that goods purchased using a stolen credit card are going to be delivered to an address on their policing area. The call for service criteria has been met. Police create a local case management record and create an AF report (via on-line reporting). Example 4: Police are called by a bank that a person seeking a mortgage is in the branch with a false application. The call for service criteria has been met. Police create a local case management record and create an AF report (via on-line reporting).

4 Home Office Counting Rules For Recorded Crime With effect from April 2015 Fraud (Page 3 of 7) Crime Location Call for Service The venue will be: Offences where offenders are arrested by the police: The venue where the false representation was made. Where there is a call for service to Police and the offender is committing or has recently committed at the time for the call for service for all fraud types: The venue where the false representation was made. This is regardless of any address for the suspect being established through reporting or investigation. Where there is a local suspect: The police force area covering the location of the fraudulent operation/suspect s address, or for business related fraud the office/usual place of work of the suspect employee or if no office address or usual place of work, the Head Office of the company. (The term business related generally applies to corporate employee fraud, abuse of trust, boiler room addresses etc). Goods ordered remotely: The delivery address to which the fraudulently ordered goods were delivered or are to be delivered. Fraudulent applications: The venue from which the fraudulent application is sent shall be deemed to be the location. However if, as is commonly the case, the fraudster has arranged for a mail re-direction from the first address, then the latest known re-direct address shall be deemed to be the location.

5 Home Office Counting Rules For Recorded Crime With effect from April 2015 Fraud (Page 4 of 7) Crime Location Crimes passed to Police for enforcement by the NFIB. Where NFIB recorded fraud crime or a linked series of crimes are passed to police by the NFIB as a case for investigation, the Force Area (except frauds relating to the railways) to record the case will be determined from the following set of principles. The principles are listed in order of priority and it is only when a principle cannot be achieved or is not known that the next principle will apply: 1 st The police force area covering the location of the fraudulent operation/suspect s address or for business related fraud the office address/ usual place of work of the suspect employee or if no office address /usual place of work, the Head Office of the company. (The term business related generally applies to corporate employee fraud, abuse of position of trust, boiler room addresses etc). 2 nd The police force area with the greatest number of individual usages (banking/credit industry) or offences. 3 rd The police force area where the first offence (individual usage in banking/credit card fraud) was committed. 4 th The police force area where the victim resides or works. 5 th In the unlikely event that it is impossible to determine a Force Area using these principles the NFIB will determine a Force Area. Where there is more than one suspect and the suspects reside in different Force Areas the NFIB will apply the second to fourth principles to try and establish primacy for the investigation. If this does not determine primacy, then the NFIB in discussion with the respective force crime registrars will determine primacy. Crime Location British Transport Police Where the fraud is in relation to the railways (BTP jurisdiction), the NFIB will forward them to BTP Headquarters and not apply the above. Where there are a series of different linked frauds and one of those is in relation to the railways, the NFIB will only forward all linked crimes to BTP if the railway fraud is the most serious offence disclosed in their view. Crime Location Cyber Dependent Crime. (Computer Misuse Act etc). The location of crime rules for fraud apply equally for Cyber dependent crime. Reminder: The location of crime rules contained within this section overrule those within General Rules Section G - Location of Crime. The above crime recording, location rules and examples will not cover each and every situation that police will encounter. Therefore nothing contained in these rules should prevent police acting in the best interests of justice, the preservation of property or providing the appropriate levels of service to victims of crime.

6 Home Office Counting Rules For Recorded Crime With effect from April 2015 Fraud (Page 5 of 7) Outcomes Forces should apply the Outcome rules contained within the General Rules - Section H. When cases or crimes have been assigned outcomes Forces must contact the NFIB providing the case number, the crime numbers, the suspect details and the outcome details. The NFIB will then update the database and assign the relevant outcome for the Force. Where specimen charges or an all embracing conspiracy have been charged, provided that these charges are reflective of all the crimes within the case investigated, the NFIB will clear up all the crimes within the case. Example1: The NFIB sends a case to Force A containing 100 crimes of boiler room fraud. The suspects are arrested and CPS authorise charges with 10 specimen counts of fraud by false representation in relation to the investigation. The NFIB can assign outcomes to all 100 crimes in this situation. Example 2: The NFIB sends a case relating to the same suspect, to Force A containing a number of mortgage frauds, on line shopping frauds and application fraud. Following a lengthy investigation, the police are only able to charge with one specific offence of application fraud. The NFIB can only clear up the one specific offence of application fraud. Where previously a recorded offence under the old legislation is assigned an outcome, Forces should return the outcome information as if recorded under the new legislation. For example a crime recorded in 2004 as a S15 Theft Act deception is assigned an outcome in 2014 the outcome would now be shown as the relevant false representation outcome. PNC Registered item Action Fraud does not have access to the Police National Computer (PNC) and therefore will be unable to record crimes where a PNC registered item (vehicle, plant, machinery etc) requires an entry on PNC. Police will be responsible for reporting these offences to the NFIB, and making the relevant PNC entry, i.e LOS, PNC, Interest etc. Frauds abroad There is an increasing trend for victims abroad or whilst abroad to try and report fraud in this country, (England and Wales). Where there is no connection with this country the victim is to be told to report it in their own country or to the country they were staying in, when the fraud was committed. Where the only connection with this country is that the victim of a fraud committed whilst in another jurisdiction resides in this country or a bank or financial institution has only been used to facilitate the transfer of funds from one jurisdiction to another then the crime should not be recorded in this country. Where it is apparent that the offender was resident in this jurisdiction or that a victim whilst resident in this country has been defrauded from abroad, then a crime should be recorded.

7 Home Office Counting Rules For Recorded Crime With effect from April 2015 Fraud (Page 6 of 7) Frauds abroad A resident of this country travels to Spain and is defrauded in Spain by Spanish registered Time Share Company. He returns and reports it to police force area A. No crimes need to be recorded under these circumstances. Example 2: Example 3: A Belgium National orders goods over the internet from an American Company. He pays for the goods using PayPal. The goods are never delivered. Enquiries at PayPal show that funds were transferred from Belgium to USA via PayPal account in London. No crimes need to be recorded under these circumstances. A person in the United Arab Emirates receives information via SMS texts and mobile phone calls that they have won 100,000 in a lottery but need to send 450 to receive the winnings. The victim in the United Arab Emirates sends through 450 to the suspect at an address in England via a Western Union office. One crime (class NFIB1B). The suspect is in England. Example 4: Mrs A receives a letter to her London address in the post with a Spanish stamp and post mark informing her that she has won the Spanish Lottery. She follows the instructions in the letter and transfers 1000 via Western Union to a Spanish account. When she fails to receive her million pounds she reports the fraud to Action Fraud using the web template. One crime (class NFIB1B). Principal crime rule and fraud By the very nature of the offence being committed for some fraud types there will also be an offence of perverting the course of justice or the non notifiable offence of wasting police time. The Fraud Rules aim to determine levels of fraud within this section. Therefore where such notifiable offences are prosecuted in addition to the fraud offence a crime should be recorded for this offence in addition to the fraud offence. The Principal Crime Rule will not apply in these cases. Conspiracy to defraud: do not count in addition to substantive crime.

8 Home Office Counting Rules For Recorded Crime With effect from April 2015 Fraud (Page 7 of 7) Financial Institutions The Financial Institutions will encourage customers (both personal and business) to report cheque, plastic card (Credit card, Debit card, Prepayment card and Store card) or online bank account fraud directly to them and not the Police in the first instance. Online bank accounts include telephone bank accounts. The Financial Institutions will pass fraud reported to them directly to the NFIB. Where Financial Institutions wish to report a crime to the police they will complete the online Action Fraud template. The NFIB will then pass these offences to the appropriate law enforcement agency when an agreed criteria has been met by applying the same principles as in Crimes passed to Police by the NFIB. Account holders reporting at Police Stations Account holders attempting to report cheque, plastic card or online bank account fraud offences at police stations will be asked in the first instance if they have been specifically told to do so by their Financial Institution. If they have, they will be referred to the Action Fraud contact centre. If they have not, they will be told to contact their Financial Institution who will deal with the account holder. It is not necessary to record a crime related incident. If the Financial Institution wishes an account holder to report the crime, the Financial Institution will give the account holder a reference number for Action Fraud either in the form of a letter or verbally. In this case, the account holder will be asked to report it to the Action Fraud contact centre. Where account holders with reference numbers attend the police station they should be referred to the Action Fraud contact centre. Identity Theft The use of another person s identification details (or the use of false identification details), often referred to as identity theft, is not in itself an offence in law. It is the action that is undertaken, using those identification details, that needs to be considered in respect of whether an offence has occurred. Most instances of Identity Theft come to light when victim s details are used to obtain goods, services or money using credit arrangements or loans. Instances of this should be considered under the relevant NFIB recorded crime. Where bank, credit card, or store card accounts are opened using identities to which the individuals are not entitled, and then used to commit fraud, then an offence of NFIB5A Fraud by False Representation Cheque, Plastic Card and Online Bank Accounts (NOT ebay or PayPal) should be recorded. Note: The opening of a bank or other account using other peoples identities without permission or false details is unlikely to be a crime of fraud per se, and should only be recorded if there is an offence of fraud committed on the account or evidence that fraud was the purpose for the creation of the account. Any usage on the account will be dealt with under the reporting guidance General Principles detailed in NFIB5A Fraud by False Representation Cheque, Plastic Card and Online Bank Accounts (NOT ebay or Pay Pal) Classification (1 of 2). Where people are found in possession of any identity document or items containing identity details, with intent to commit fraud then an offence under 33A Making, Supplying or Possessing Articles for Use in Fraud should be considered. Remember that if there is no intent to commit fraud and there is evidence that an account has been created using a false, stolen or improperly obtained identity document contained within the Identity Documents Act 2010 then an offence under class 61A possession of False documents should be considered.

13 NFIB1A "419" Advance Fee Fraud Classification (1 of 1) 53/40(pt) Fraud by false representation (V) Fraud Act 2006 Sec 2. DEFINITION LEGAL: FRAUD BY FALSE REPRESENTATION FRAUD ACT 2006 SEC 2. Dishonestly makes a false representation, and intends, by making the representation to make a gain for himself or another, or to cause loss to another or to expose another to risk of loss. DEFINITION - "419" ADVANCE FEE FRAUD A communication soliciting money from the victim for a variety of emotive reasons to assist the fraudster. The name has its origin to a reference to the violation of Section 419 of the Nigerian Criminal Code. The 419 scam combines the threat of impersonation fraud with a variation of an advance fee scheme in which a letter, , or fax is received by the potential victim. The communication from individuals representing themselves as foreign government officials offers the recipient the "opportunity" to share in a percentage of millions of dollars by helping the fraudster to place large sums of money in an overseas bank account. Payment of taxes, bribes to government officials, and legal fees are often described in great detail with the promise that all expenses will be reimbursed as soon as the funds are out of the country. The recipient is sometimes encouraged to send information to the author, such as blank letterhead stationary, bank name and account numbers, and other identifying information using a facsimile number provided in the letter. The scheme relies on convincing a willing victim to send money to the author of the letter in several instalments of increasing amounts for a variety of reasons.

14 NFIB1A "419" Advance Fee Fraud Counting Rules (1 of 1) GENERAL RULE: ONE CRIME FOR EACH SPECIFIC, INTENDED OR IDENTIFIABLE VICTIM. APPLICATION OF THE RULE The important aspect to consider is specific intended victim. Where people are cold called or receive global e mails or are part of a mail shot, they are not generally specific intended victims. Where Action Fraud receive reports under these circumstances, then an information report should be recorded. People are specific intended victims if they take action following the contact. Mr A receives a letter purporting to come from an African Government official. The letter effectively states that if Mr A pays 1000 into an account to facilitate the transfer of five million pounds into his account he will be entitled to 10,000. a) Mr A ignores the letter and contacts police. There is no crime to record in these circumstances, record an information report. b) Mr A contacts the author by e mail and receives further instructions of what he should do. One crime (class NFIB1A). Mr A has become a specific intended victim. Example 2: Mr A receives a letter purporting to come from an African Government official. The letter effectively states that if Mr A pays 1000 into an account to facilitate the transfer of five million pounds into his account he will be entitled to 10,000. He transfers the money. He then receives another letter asking for an additional 1000, which again he transfers. When a further letter arrives he contacts the police who discover the fraud. One crime (class NFIB1A).

15 NFIB1B Lottery Scams Classification (1 of 1) 53/40(pt) Fraud by false representation (V) Fraud Act 2006 Sec 2. DEFINITION LEGAL: FRAUD BY FALSE REPRESENTATION FRAUD ACT 2006 SEC 2. Dishonestly makes a false representation, and intends, by making the representation to make a gain for himself or another, or to cause loss to another or to expose another to risk of loss. DEFINITION - LOTTERY SCAMS A fraud which involves the victim being informed they have won a non-existent lottery and required to send an advance to release their winnings. The lottery scheme deals with persons randomly contacting addresses, postal addresses or faxes advising them they have been selected as the winner of an International lottery. The message usually reads similar to the following: "This is to inform you of the release of money winnings to you. Your e- mail was randomly selected as the winner and therefore you have been approved for a lump sum payout of $500, To begin your lottery claim, please contact the processing company selected to process your winnings." An agency name follows this body of text with a point of contact, phone number, fax number, and an address. An initial fee ranging from $100 to $5,000 is often requested to initiate the process and additional fee requests follow after the process has begun. These s may also list a United Kingdom, point of contact and address while also indicating the point of contact at a foreign address.

16 NFIB1B Lottery Scams Counting Rules (1 of 1) GENERAL RULE: ONE CRIME FOR EACH SPECIFIC, INTENDED OR IDENTIFIABLE VICTIM APPLICATION OF THE RULE The important aspect to consider is specific intended victim. Where people are cold called or receive global e mails or are part of a mail shot, they are not generally specific intended victims. Where Action Fraud receive reports under these circumstances, then an information report should be recorded. People are specific intended victims if they take action following the contact. Mrs A receives a letter in the post informing her that she has won a European Lottery. There are details of what she has to do to claim the prize. a) She puts the letter in the bin as she has never held a ticket in a European Lottery. There is no crime to record in these circumstances, record an information report. b) On opening the letter, she contacts the number given and is told to transfer money to an account to facilitate claiming the winnings. She puts the phone down and ignores the request. One crime (class NFIB1B). Mrs A has become a specific intended victim. c) On opening the letter, she contacts the number given and is told to transfer money to an account to facilitate claiming the winnings. She transfers money to the account and hears nothing further. One crime (class NFIB1B).

17 NFIB1C Counterfeit Cashiers Cheques and Bankers Drafts Classification (1 of 1) 53/40(pt) Fraud by false representation (V) Fraud Act 2006 Sec 2. DEFINITION LEGAL: FRAUD BY FALSE REPRESENTATION FRAUD ACT 2006 SEC 2. Dishonestly makes a false representation, and intends, by making the representation to make a gain for himself or another, or to cause loss to another or to expose another to risk of loss. DEFINITION - COUNTERFEIT CASHIER'S CHEQUES AND BANKERS DRAFTS Fraudulent cheques or Bankers Drafts are presented as payment for goods or services ordered over the Internet in excess of the actual value. The seller reimburses the purchaser with the excess prior to the cheque or draft being discovered as fraudulent. This fraud targets individuals that use the Internet to sell merchandise or services. An interested party located in a foreign country contacts a seller. The seller is told that the buyer has an associate in the seller s country that owes him money and that the associate will send a cashiers cheque or bankers draft to pay the seller. The amount of the cashier's cheque or bankers draft will be far greater than the price of the goods and the seller may be told the excess amount will be used to pay the shipping costs to the buyer. The seller is instructed to deposit the cheque/draft, wait for clearance and wire the excess funds to the buyer or an associate (normally in West Africa). As a cashier's cheque or bankers draft is used, a bank will typically release the funds immediately, or after a one or two day hold. The seller falsely believes the cheque/draft has cleared and wires the money as instructed. Additionally the seller can be convinced to terminate the sale and refund all the money. Shortly after the seller is notified the cheque/draft was fraudulent and has therefore lost all their money. A variation to the counterfeit cashier s cheques is:- DEFINITION - EMPLOYMENT/BUSINESS OPPORTUNITIES A fraud which involves soliciting personal details of victims under the guise of potential employment" Utilising employees to resell/reship goods abroad. Overpaying employees in the form of a fraudulent cheque/bankers draft accompanied with instructions to wire the overpayment to the fraudster. Employment/business opportunity schemes are where bogus foreign- based companies recruit citizens in other countries on several employment search websites for work-at-home employment opportunities. Prospective employees are required to provide personal information and copies of their identification. Employees hired by these companies are informed their salary will be paid by cheque/draft from a company in the victim s country and reported to be a creditor of the employer. The amount of the cheque/draft is significantly more than the employee is owed for salary and expenses, and the employee (victim) is instructed to deposit the cheque/draft into their own personal bank account, and then wire the overpayment back to the employer's bank, often located in Eastern Europe. The bank cheques are later found to be fraudulent, often after the wire transfer has taken place.

18 NFIB1C Counterfeit Cashiers Cheques Counting Rules (1 of 1) GENERAL RULE: EXAMPLE 1: ONE CRIME FOR EACH SPECIFIC, INTENDED OR IDENTIFIABLE VICTIM. A person advertises a boat for sale on a website and receives an from abroad offering the full purchase price. They are sent a cheque covering the purchase cost and an additional 5000 for shipping fees. They pay the cheque into their account and transfer the 5000 to the shipping agents account in Spain before a man collects the boat. The cheque then is returned unpaid as it is a forgery. One crime (class NFIB1C). EXAMPLE 2: Alison is selling her car. Joe contacts her, views the car and a price is agreed. He then hands her a cheque which is made out for 500 more than agreed price. He tells her to pay it into her account and he will come round tomorrow to collect the car and 500 in cash. Alison declines and says that it is cash in hand or nothing. One crime (class NFIB1C), Alison is an intended victim. EXAMPLE 3: EXAMPLE 4: A person advertises a horse for sale on a website and receives an from abroad offering the full purchase price They are sent a cheque for 5000 with a request to return the difference of The seller takes the 5000 cheque to the bank but is advised not to bank it. No monies (or the horse) are sent to the buyer. The seller reports the incident to the police. One crime (class NFIB1C). They are a specific intended victim. Mrs A is contacted by a company from abroad and asked to work at home for them. After a weeks work she receives a bankers draft in payment that is double her wages. She is asked to pay the draft into her account and wire the overpayment to the employer s bank. This she does. Three days later she is notified by her bank that the bankers draft is fraudulent and the payment has been rejected. One crime (class NFIB1C) EXAMPLE 5: Mrs A is contacted by a company from abroad and asked to work at home for them. After a weeks work she receives a cheque in payment that is double her wages. She is asked to pay the cheque into her account and wire the overpayment to the employer s bank. Being suspicious, she contacts the police who inform her of the fraud. One crime (class NFIB1C). Mrs A is an intended victim and has worked for nothing.

19 NFIB1D Dating Scam Classification (1 of 1) 53/40(pt) Fraud by false representation (V) Fraud Act 2006 Sec 2. DEFINITION LEGAL: FRAUD BY FALSE REPRESENTATION FRAUD ACT 2006 SEC 2. Dishonestly makes a false representation, and intends, by making the representation to make a gain for himself or another, or to cause loss to another or to expose another to risk of loss. DEFINITION - DATING SCAM The intended victim is befriended on the Internet and eventually convinced to assist their new love financially by sending them money for a variety of emotive reasons. The intended victim is approached in a chat room or via a social networking site. The fraudster creates a relationship with the victim over the Internet often posting pictures of an attractive person which is not usually them and may target those of a certain income, if disclosed. The background may suggest that their partner is deceased and they are bringing up a child/children alone. The fraudster will resist any suggestion to meet, often stating that they are moving to work abroad temporarily. Once the fraudster gains the trust of the victim, they then ask for money. This is normally via claims that they have been trapped abroad, have unforeseen medical bills, mobile/internet access problems etc. Once the request for money is declined, they cease contact.

20 NFIB1D Dating Scam Counting Rules (1 of 1) GENERAL RULE: EXAMPLE 1: ONE CRIME FOR EACH VICTIM Janet has been chatting to John over the internet for a couple of weeks, having joined a dating chat room. John is very plausible and gains Janet's trust. He purports to be UK based, but moving abroad on short-term contract. He says contact may be difficult as his laptop is malfunctioning and asks for a 'loan' to fix it to be repaid upon his return, which she forwards on. Following payment Janet becomes suspicious and she discovers on investigation that the details she had been provided were false and John is no longer contactable. One crime (class NFIB1D). EXAMPLE 2: Janet has been chatting to John over the internet for a couple of weeks, having joined a dating chat room. John says that he is in the American military fighting abroad. John asks for some money to be sent out via money transfer so he can pay for an airfare to go home to visit his sick mother. It is a large sum of money and Janet makes some checks. She discovers that there is no one with Johns name or rank serving with the US military. She contacts Action Fraud. One crime (class NFIB1D). On balance of probability this is a fraud. EXAMPLE 3: Janet has been chatting to John over the internet for a couple of months. She was contacted after joining a dating chat room. Having spoken more and more John then asks for some money as he has to make an unforeseen trip home as his child is ill. Janet is suspicious and refuses to transfer money. John then refuses to talk with Janet in the chat room and Janet contacts Action Fraud. There is no crime to record in these circumstances, record an information report.

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Savings account terms and conditions Valid from 12 January 2015 1 Introduction These terms and conditions (referred to as the Conditions ) apply to all savings accounts with the Society, except if they

YOUR BANKING RELATIONSHIP WITH US Personal Banking terms and conditions April 2014 This booklet contains the general conditions that apply to our personal bank accounts and some related services. Please

SCAM MAIL IS BLACKMAIL Information and advice about scam mail and the Think Jessica campaign Supported by Criminals worldwide are sending scam letters, which trick, seem to befriend and even threaten millions

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What is identity theft? You might hear stories on the news about stolen identities, but what is identity theft? When someone uses the personal information that identifies you, like your name, credit card

Internet investment scams in China How to protect your business s reputation in China You get a call. Your offices in Beijing and Shanghai have been inundated with complaints from distressed members of

Protect Your Personal Information Tips and tools to help safeguard you against identity theft Trademark of Visa International Service Association; Visa Canada Association is a licensed user. What is Identity

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Our standard terms and conditions for Your Advanced Personal Loan. For loans approved on or after 6 June 2015 6 June 2015 Important Information The information set out below forms part of your disclosure

What is identity theft? How do thieves steal an identity? What do thieves do with a stolen identity? How can you find out if your identity was stolen? How long can the effects of identity theft last? What

Protecting Yourself from Identity Theft Guide 4 Because you don t have to be the next victim Desert Schools Money Matters Series Guiding you toward financial success Table of Contents How ID theft happens.............................

BUSINESS DEBTLINE Business Debtline www.businessdebtline.org 0800 0838 018 BANKRUPTCY FACT SHEET NO. 10 NORTHERN IRELAND What is bankruptcy? Bankruptcy is a way of dealing with debts that you cannot pay.

Our agreement with you Virgin Credit Card Terms CREDIT CARD AGREEMENT REGULATED BY THE CONSUMER CREDIT ACT 1974 You can ask us for a copy of this agreement at any time. 1. Who provides the credit card?

REVENUES DEBT RECOVERY POLICY 1.0 Introduction 1.1 Wyre Forest District Council is responsible for the collection of council tax and national non-domestic rates (NNDR) on behalf of Worcestershire County

SCHEDULE OF OPTIONS AVAILABLE TO INDIVIDUALS IN FINANCIAL DIFFICULTY The most common options available to individuals who are unable to pay their debts are:- 1 Do nothing. 2 Obtain an unsecured debt consolidation

COMPANY SHARE BUY BACK GUIDE COMPANY SHARE BUY BACK GUIDE. CONTENTS INTRODUCTION WHAT IS THE AIM OF THE AGREEMENT? HOW DOES THE ARRANGEMENT WORK? WHY IS AN AGREEMENT NEEDED? HOW DOES THE AGREEMENT OPERATE?

In Debt Dealing with your creditors 0 This guide has been produced by the Insolvency Service with the help and support of the IVA Standing Committee. The Insolvency Service would like to thank the members

Protecting Against Financial Abuse A guide for older Albertans, their families and friends Reprint September 2013 It can happen to anyone Financial abuse is one of the most frequently reported types of

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Investing in community shares Investing in community shares Introduction Give, lend or invest? Have you been invited to buy shares in a community enterprise? Then you are not alone. You are one of thousands

A guide to basic bank and credit union accounts Information about basic bank and credit union accounts It is our policy to pay Housing Benefit directly into a bank or credit union account. This type of