Horrible customer service. No resolution of issues. Sent in personal banking info twice for auto payments and they are still requesting ANOTHER voided check. No one in customer service can do anything other than read off of a computer screen, might as well talk to my dog on the phone.

My rating for this plan: InformationServiceChoice of DrugsCost of PlanEase of Use

Overall Rating: MDP Member: qtpi1969 Date Rated: 7/12/2014 4:36:46 PM

Awful plan. They say they will cover medications that they do not actually cover
A doctor has to call to argue with them for exceptions. They stop covering things without informing you and do not change it in the formulary. There is no apparent website to check/change information online or download needed documents pertaining to your needs. The customer service is slow, rude, curt, and uncaring. This is NOT the real Blue Cross. They just use the name so people will sign up based on the fact that the real Blue Cross has a good reputation.
They did not give any leeway time for moving to another state
They canceled me the next day and I had to go 1 month without medication. BEWARE!

My rating for this plan: InformationServiceChoice of DrugsCost of PlanEase of Use

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