Pack don't start immediately after top-up

‎06-02-201902:20 PM

I purchased a £15 SIM card to my boss who is in Italy now. He has been using a week until reaching data limit, then he went to top-up by £15 more yesterday. After that, he is still not able to use mobile data. From the site add-on.ee.co.uk, his account show a message "Your pack will start again on 04/03/2019". He can see the current credit is £15. How to activate the pack immediately?

Pack don't start imeddiately after top-up

‎06-02-201902:23 PM

I purchased a £15 SIM card to my boss who is in Italy now. He has been using a week until reaching data limit, then he went to top-up by £15 more yesterday. After that, he is still not able to use mobile data. From the site add-on.ee.co.uk, his account show a message "Your pack will start again on 04/03/2019". He can see the current credit is £15. How to activate the pack immediately? Thanks in advance.

Pack don't start after text NOW to 150

‎06-02-201903:55 PM

I purchased a £15 SIM card to my boss who is in Italy now. He has been using a week until reaching data limit, then he went to top-up by £15 more yesterday. After that, he is still not able to use mobile data. From the site add-on.ee.co.uk, his account show a message "Your pack will start again on 04/03/2019". He can see the current credit is £15.

After text NOW to 150, got a replied text:

"You already have a Pack, but if you would still like to start another one straight away, please text ALL PACKS to 150, buy a pack with your credit and then text NOW to 150."