Letters Of Thanks

Tracy Thorne, January 5, 2017

To whom it may concern,

I feel the time is now right to contact you and congratulate you on how well your home Brooklands has changed my Mum’s life and mine. Mum moved to Brooklands around Oct/Nov 2016. She has been in care after a stroke since 2013.

We thought we had got her into the right place in another care home at first – how wrong we were. It was a very stressful time moving mum after almost 4years, but as a very protective daughter I would like you to know I am without doubt so happy with my Mum’s care from your lovely loving staff. Nothing is ever too much trouble and they are all so happy and kind, and professional at the same time. Your nursing team are amazing keeping me in the loop with Mum’s meditation and are always very approachable should I have any questions. Julia is a wonderful lady.

Your home made our Christmas special as well as New Year. Mum is so happy and relaxed here, it’s taken a lot of pressure off of me and that’s amazing.
All in all you have one fabulous home here and I’m grateful my mum is part of it. It’s all too often to hear criticism and it’s easy for people to complain these days rather than praise, so this is why I’m sending this email to you because Brooklands is so bloody good.

Kind regards
Tracy

Ursula and family, November 21, 2016

To each and every one of you wonderful carers who look after my Mum, Hilda

With very special thanks for helping me to get Mum to her 100th amazing birthday! I couldn’t have done it without you.

With love and neverending thanks
Ursula and family

Margaret Buttle & Family, November 11, 2016

To the staff and carers at Brooklands

I would like to thank you all for the wonderful kind care and attention you gave to my mother during her time with you. I left her here everyday when I visited with a feeling of calm as I felt she was safe and cared for.

Your team is amazing and nothing is too much trouble, which is such a huge relief and great reassurance for me living all the way in France.

Sandy, resident's daughter

Words cannot express my gratitude to each and every one of you! It is a great comfort to know how much my Mum was loved and respected at Brooklands.

Liz, resident's daughter

Thank you for the excellent care and support you gave to Greta during her stay with you. It has been a great comfort to us all knowing that she was being cared for with such kindness - your compassion and support shines through.

Sara Smith, resident's daughter-in-law

The team at Brooklands were kind and caring in dealing with mum’s needs, which made the transition so much easier - we relaxed because we knew mum was settled and well looked after.

Lindsey Wright, resident's daughter

I adore the happy and friendly atmosphere at Brooklands – our residents and staff are like family. We encourage residents and families to get involved as much as possible in the many activities we offer.

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Your team is amazing and nothing is too much trouble, which is such a huge relief and great reassurance for me living all the way in France.

Sandy, resident's daughter

Words cannot express my gratitude to each and every one of you! It is a great comfort to know how much my Mum was loved and respected at Brooklands.

Liz, resident's daughter

Thank you for the excellent care and support you gave to Greta during her stay with you. It has been a great comfort to us all knowing that she was being cared for with such kindness - your compassion and support shines through.

Sara Smith, resident's daughter-in-law

The team at Brooklands were kind and caring in dealing with mum’s needs, which made the transition so much easier - we relaxed because we knew mum was settled and well looked after.

Lindsey Wright, resident's daughter

I adore the happy and friendly atmosphere at Brooklands – our residents and staff are like family. We encourage residents and families to get involved as much as possible in the many activities we offer.

Karen Reynolds, Team Leader

Call Brooklands Care Home on 01603 557 096. If you are looking for a job please call our recruitment enquiry line on 01603 262 666.