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2 LEARNING OUTCOMESExplain MIS infrastructure and its three primary typesIdentify the three primary areas associated with an information MIS infrastructureDescribe the characteristics of an agile MIS infrastructure

3 THE BUSINESS BENEFITS OF A SOLID MIS INFRASTRUCTUREMIS infrastructure – Includes the plans for how a firm will build, deploy, use, and share its data, processes, and MIS assetsHardwareSoftwareNetworkClientServer

6 Backup and Recovery PlanBackup – An exact copy of a system’s informationRecovery – The ability to get a system up and running in the event of a system crash or failureFault toleranceFailoverFailback

7 Backup and Recovery PlanDisaster recovery plan - A detailed process for recovering information or an IT system in the event of a catastrophic disaster such as a fire or floodDisaster recovery cost curve - Charts (1) the cost to the organization of the unavailability of information and technology and (2) the cost to the organization of recovering from a disaster over time

9 Backup and Recovery PlanHot site - A separate and fully equipped facility where the company can move immediately after a disaster and resume businessCold site - A separate facility that does not have any computer equipment, but is a place where employees can move after a disasterWarm site – A separate facility with computer equipment that requires installation and configuration

10 Business Continuity PlanBusiness continuity planning (BCP) - A plan for how an organization will recover and restore partially or completely interrupted critical function(s) within a predetermined time after a disaster or extended disruption

11 Business Continuity PlanEmergency – a sudden unexpected event requiring immediate actionEmergency preparedness – ensures a company is ready to respond to an emergency in an organized, timely, and effective manner

13 Business Continuity PlanBusiness impact analysis – Identifies all critical business functions and the effect that a specific disaster may have upon themTechnology failure – occurs when the ability of a company to operate is impaired because of a hardware, software, or data outageIncident – Unplanned interruption of a serviceIncident management – the process responsible for managing how incidents are identified and corrected

15 AccessibilityAccessibility - Refers to the varying levels that define what a user can access, view, or perform when operating a systemWeb accessibility – Allows people with disabilities to use the WebAdministrator access – Unrestricted access to the entire system

16 Availability Availability – Time frames when the system is operationalUnavailable – Time frames when a system is not operating and cannot be usedHigh availability – System is continuously operational at all times

17 MaintainabilityMaintainability – How quickly a system can transform to support environmental changesOrganizations must watch today’s business, as well as tomorrow’s, when designing and building systemsSystems must be flexible enough to meet all types of business changes

18 PortabilityPortability – The ability of an application to operate on different devices or software platforms

19 ReliabilityReliability - Ensures a system is functioning correctly and providing accurate informationReliability is another term for accuracy when discussing the correctness of systems within the context of efficiency IT metricsVulnerability – a system weakness that can be exploited by a threat

20 ScalabilityScalability - How well a system can scale up, or adapt to the increased demands of growthPerformance - Measures how quickly a system performs a process or transactionCapacity planning - Determines future environmental infrastructure requirements to ensure high-quality system performance

21 UsabilityUsability – The degree to which a system is easy to learn and efficient and satisfying to useServiceability – How quickly a third-party can change a system to ensure it meets user needs and the terms of any contracts, including agreed levels of reliability, maintainability, or availability