Ensuring the privacy and security of your data is a top priority for us. You can rest easy, knowing that we take every precaution to provide an online form
service with high grade security. For more information, visit JotForm’s security page.

Where will my data be hosted?

JotForm uses Google Cloud Platform and Amazon Web Services for web hosting our Enterprise service. If your organization has standardized on using either of these
cloud services, let us know and we will place your account accordingly.

Additionally, you can have your forms and data hosted in the US or in the EU.

Is customer support available?

JotForm Enterprise users move to the head of the line and get fast customer support. Our Support Team is available 24/7 via phone and email to answer any questions
you may have.

Can my customers complete their forms on a smartphone or tablet?

Yes, JotForm forms are mobile responsive. Plus, you can create forms in two different formats - Classic Forms, which presents a list of fields in a traditional format, or JotForm Cards which displays one question per page, and swipe to advance to the next question.

Does JotForm Enterprise support SSO?

JotForm Enterprise supports SAML (Security Assertion Markup Language) so it can integrate with different SSO solutions, such as Active Directory. If you have
other directory service solutions, contact JotForm to see how we can assist.

Can the SSO integration include my form respondents?

SSO integration applies to your employees who have JotForm Enterprise accounts (Admin or User), only. It does not support external respondents yet.