I suggest that you power cycle your laptop. What I mean is that you shutdown the PC, disconnect the AC adapter and remove the battery and hold down the power button for about a minute. Then afterwards reconnect the battery, AC adapter and power on the system. And try to open the drive before it boots up inside Windows.

If this doesn't work, I suggest that you reseat the optical drive (DVDROM), what this means is that you remove or disconnect the drive from the computer then put it back in, then try it again to see if it works.

If that doesn't work, I suggest that you already try running the computer's diagnostics program to check and see if the drive itself passes the diags. You may have to replace the drive if all these fail, since it will now be considered a mechanical problem.

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does the button on the cd/dvd drive not work. If this is the case you can go to your my computer screen and right click it and tell it to eject. but if that still doesn't work you will need a paper clip. now set your labtop where the dvd rom drive is in front of you there is a small whole in the front somewhere in the middle most times something near the button. put the paper clip in the and push it will take some pushing but it should open.

Your question is vague, but if your CD/DVD drive won't open you can try two things: Open your START menu and click on Computer. Find the CD/DVD drive under "Drives with removable storage". Right-click on it and select 'Eject'. If that fails, look on the side of the laptop where the CD opens. There is a very small hole into which you can stick the end of a paper clip you have bent for this purpose. Push the paper clip into the hole until you feel the latch release.

Are you saying the cd drawer will not open when you push the button? If so, try the steps below.

Take a paper clip (Gem Clip) and straighten it out then get in front of the cd drawer where you place the cd. Look for a small tiny hole on the drawer and insert the paper clip (Gem Clip) into the tiny hole and push it in while you press the button on the drawer. Don't worry about breaking something, use a little force to push the paper clip in, that's why that hole is there.

Is it a store purchased dvd movie or is it a dvd that someone made and gave to you? Computers sometimes have problems reading cd's and dvd's that someone made. Try a store purchased movie dvd or music cd.

When you press the button on the dvd drawer it does not eject? Clcik Start/My Computer then Right Click on the DvD Drive and click Eject.

If it still does not open, take a Gem Clip (Paper Clip) and straighten it out as much as possible. Then look at the DvD Drawer and you will see a tiny hole that you can insert the Gem Clip (Paper Clip) into. Push the Gem Clip (Paper Clip) while you press the button on the Dvd Drawer and drawer will open. Don't worry about damaging or breaking something, that is why that tiny hole is there.

It sounds like your CD/DVD rom is stuck or damaged. If the drive is empty, this means that something is wrong with the drive itself.

Often, you can use a paperclip that has been bent straight to open this. insert the paper clip into the tiny hole on the door pannel of your CD/DVD drive and most of the time it should pop right open.

if it does not pop open right away, I have seen situations where the disc becomes lodged inside the case and will not allow the door to open at all. This may require you to take your laptop to a repair facility and explain the situation to them.

If you are feeling very confident, you can try to remove the CD rom drive from your laptop, remove the outer casing and see if you can dislodge the disc that way.

Hi,
Try going to the drive, in my computer ** should be named CD/DVD Or D: E: right click and press eject. Alternatively:-
if you look carefully at the dvd drive, it has a small pinhole in the front drawer. push a paper-clip sized piece of metal, or small jewellers screwdriver into the hole, this will force the drawer open.

You can see a hole located on the tray of the cd rom drive. Commonly seen beside the button to eject the cd out. Grab a small pin and push the hole and this should eject the tray. Close the tray again by pressing the button. Eject it using the button. If everything still failed, call up Dell to have the CD Rom Drive replaced.