Outside Sales Representative - Castle Rock

Watch this video to see what it's like being a member of our Sales Team.

POSITION PURPOSE

HDE Sales Consultants (SC) are primarily responsible for selling Home Depot s do-it-for-me services to clients in their homes. Sales Consultants spend the majority of their time traveling to and engaging in professional sales presentations in customers homes.

While at customers homes, SCs assess customer needs, recommend products that fulfill those needs, develop price quotes and present warranty information and financing options. They work with customers to complete the necessary sales contracts and paperwork. Sales Consultants are also responsible for generating leads inside their assigned stores and during scheduled lead generation events, maintaining relationships with assigned stores in an effort to drive their sales, attending meetings and participating in and/or facilitating training on HDE products and service offerings. Sales Consultants earn commissions based on their sales and are also eligible for monthly bonuses based on sales performance.

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VIEW JOBS1/18/2019 12:00:00 AM2019-04-18T00:00LOCATION 5745 New Abbey Lane Castle Rock CO 80108
At 24 Hour Fitness we are committed to our mission of helping people--team members and members alike--to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people.
Description :
The Service Representative (SR) provides customer service support to the club members and guests.
+ Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code
+ Responsible for assisting and directing members/guests
+ Monitoring incoming inquiries and ensuring proper check in procedures are followed
Essential Duties & Responsibilities :
+ Member and Guest Check in Compliance
+ Greet all incoming members and guests
+ Ensure all check in procedures are followed
+ Ensure Guest Fitness Profiles are completed and appropriate fees are collected
+ Enter Guest and Telephone Inquiry information into CRM
+ Customer Service
+ Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests
+ Handle member service issues to include: Personal Training, guest, Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments
+ Record member concerns on the Member Service Log or Maintenance Log (depending on issue)
+ Record lost and found items on the Lost and Found Property Log and secure items per policy
+ Ensure required forms are available, and completed and processed properly (e.g. Kid's Club Log, Group X Reservation sheets, etc.)
+ Promote and sell merchandise
+ Keep front desk area and lobby clutter free, and orderly
+ Perform general cleaning duties to include hourly locker room checks
+ Point of Sales
+ Operate POS system and ensure open/close/break procedures are followed
+ Reconcile and report all incoming or outgoing transitions
+ Process all transactions through POS
Qualifications :
+ Must have 6-12 months experience in customer service function. Retail environment preferred
+ Experience with multiple phone lines preferred
+ Basic computer skills
+ Strong customer service skills
+ Strong communication skills both oral and written
+ Organization skills
+ Attention to detail
Certifications / Educational Requirements :
+ High School Diploma or GED required
Physical Requirements :
+ While performing the duties of this job, the employee is regularly required to stand for up to 8 hours. The employee occasionally sits, walks, kneels and reaches with hands and arms
+ Frequently required to lift and/or move up to 25 lbs.
Work Environment :
+ While performing the duties of this job, regularly exposed to moving mechanical parts
+ The noise level in the environment is occasionally loud
_This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant._
FUNCTIONAL GROUP Operations
FULL-TIME Part-time24 Hour Fitness Worldwide, Inc.Castle RockCO

VIEW JOBS1/18/2019 12:00:00 AM2019-04-18T00:00LOCATION 5745 New Abbey Lane Castle Rock CO 80108
At 24 Hour Fitness we are committed to our mission of helping people--team members and members alike--to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people.
Description :
The Service Representative Night (SRN) provides customer service support to the club members and guests.
+ Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code
+ Responsible for assisting and directing members/guests
+ Monitoring incoming inquiries and ensuring proper check in procedures are followed
Essential Duties & Responsibilities :
+ Member Check in/Customer Service
+ Greet all incoming members
+ Answer all incoming inquiries and obtain appropriate information to direct/transfer calls or take messages
+ Handle member service issues to include: Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments, etc.
+ Keep front desk area and lobby clean, clutter free, and orderly/organized
+ Clean and organize lobby, and weight and cardio rooms
+ Record equipment, facility, and janitorial issues on the Maintenance Logs
+ Inventory Front Desk supplies including first aid kits, and report to Operations Manager when supplies are low
Qualifications :
+ Preferred prior overnight shift experience
+ Must have 6-12 months experience in customer service function
+ Experience operating multiple phone lines preferred
+ Basic Computer Skills
Certifications / Educational Requirements :
+ High School Diploma or GED required
+ Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization (within 60 days of employment)
Physical Requirements :
+ While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels, and reaches with hands and arms
+ Frequently required to lift and/or move up to 25 lbs.
_This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant._
FUNCTIONAL GROUP Operations
FULL-TIME Part-time24 Hour Fitness Worldwide, Inc.Castle RockCO

VIEW JOBS1/18/2019 12:00:00 AM2019-04-18T00:00LOCATION 5745 New Abbey Lane Castle Rock CO 80108
At 24 Hour Fitness we are committed to our mission of helping people--team members and members alike--to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people.
Description :
As one of our Sales Advisors (SA) you generate revenue by creating excitement over goal attainment, enrolling members, and being in relationship with potential, new and existing members.
+ Your earning potential is limited only by your own personal drive and willingness to succeed
+ This position is an hourly (non-exempt) position that provides a base hourly rate plus the potential to earn additional compensation once reaching a specified productivity threshold
Essential Duties & Responsibilities :
+ Build community ties using company provided tools/programs. (i.e., Community outreach/Local Promotions, Corporate Sales on-sites)
+ Create new business internally through member promotions, referrals and the dissemination of guest passes
+ Create new business externally through outside promos (hot spot mini promos and planned events)
+ Reach out to potential members by phone and set appointments for potential new business
+ Promote specials to current and future guests
+ Complete agreements and manage daily planner/leads
+ Successfully attain personal revenue targets
+ Tour potential members through the club and connect the guest to the facility, equipment, services and amenities
+ Understand how 24 Hour Fitness's products/services will satisfy the potential member's needs
+ Ask questions, build rapport and earn the right to help the potential member find the path to reach their goal
+ Communicate professionally and authentically and find what holds the highest value to the potential member on a personal level
+ Effectively and professionally enroll guests using 24 Hour Fitness sales techniques and protocol
+ Adhere to specific Membership Agreement Procedures (MAP) when enrolling members and guests
+ Follow up with members that have enrolled to ensure we are exceeding expectations
+ Provide the highest level of customer service possible when communicating and interacting with guests
+ Assist in maintaining a clean and operational facility
Qualifications :
+ 1-3 years of customer service or sales experience preferred
+ Competitive drive to succeed in a commission sales and performance based culture
+ Excellent customer service and communication skills
+ Independent, self-starter with strong organizational skills and passion for helping others lead healthy and fit lives
+ In-depth knowledge of sales practices and techniques
Certifications / Educational Requirements :
+ High School Diploma or GED required
Physical Requirements :
+ Must be able to lift 45 lbs.
+ Typing, using the telephone and computer mouse
+ Ability to demonstrate proper fitness techniques
+ Frequent sitting, standing, walking and stair climbing
_This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant._
FUNCTIONAL GROUP Sales
FULL-TIME Part-time24 Hour Fitness Worldwide, Inc.Castle RockCO

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