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My APs will not update, they were ok !

None of my APs (AP330's) will update their configThey update firmware OKI can reboot devices OKSo this suggests communication is ok ?I have reset a test box ok, and applied latest firmware okBut when it comes to a config update in the Device Update Results screen on HM it says 'Current State' Preparing and progress remains at 0% until eventually get the message 'upload Configuration: The operation timed out'

Are you using an auto or complete update? I have seen situations where the access point will not complete an auto update but will complete a complete update. Another trick is to reboot the access point just before attempting the configuration update.

I encounter this every so often. And it's not just AP330s, it's any AP. It can occur on a newly installed AP or an AP that has been in use for years. If I wait a few hours in between attempts, it will usually update.

Thanks everyone : I have waited hours (days) tried different firmware versions and moved the ap from being on a corporate lan behind a firewall to outside a firewall...no joy. I have manually rebooted the AP and remotely rebooted it. I have tried an auto, complete & delta updates...no joy : I think I have tried everything suggested :-(

Gary - try creating a new network policy, maybe with just a single SSID and try pushing that. I've had issues with Radio Profiles not allowing an AP to update. Removing them and recreating seemed to fix the error.