Support

Providing customers with support is at the heart of what Aico do. Aico understand that support is just as important as producing high quality alarms and accessories and aim to offer as much support as possible everyone involved in domestic alarm selection, distribution and installation.

Regional Specification Managers

Aico’s Regional Specification Managers are there to offer guidance and support for a range of projects. Over the last 25 years they have helped support projects including typical two story properties, HMO’s, communal flats and assisted living communities. Not only this but they can help you plan alarm replacement programmes and help to integrate Aico domestic alarm systems with other external lifesaving devices, such as Fire Panels, Telecare and Warden Call devices and sprinkler systems. You can get in touch with your local Regional Specification Manager through our contact page.

Training

Aico also offer support to contractors, electricians and maintenance teams who install the alarms. In 1999 Aico launched their installer training scheme offering a free course on alarm installation, system design and much more. This Expert Installer scheme has now trained over 10,000 people ensuring that Aico alarms are correctly fitted. To find out more about becoming an Expert Installer visit our webpage to sign up or if you would like to find your nearest Expert Installer trained Contractor visit our web search.

Centre of Excellence

In 2015 Aico opened its Centre of Excellence training and support facility. This is a dedicated building built for meetings and practical training. In it’s first year over 1,200 people visited the Centre and received bespoke training packages. If you would like to know more about our Centre or book a visit, go to our Centre of Excellence page or email CentreOfExcellence@aico.co.uk.

Technical Helpline

Our Technical Helpline is available to answer any questions you have about our alarms and accessories. From beeping alarms, installation queries, to interconnection issues and guidance on the standards and regulations, the Technical Team have over 50 years worth of combined experience. If you have any questions you can call the Technical Team on 01691 664100 or email technical@aico.co.uk.

Support Publications

Aico also have a wide range of supporting literature to help customers.

The Electrical Contractors Handybook has been an industry favourite for years covering everything that’s needed to select, install and maintain alarms.

Brochures on all the new technologies and alarm series

Guide for Landlords

If you would like more information on our support documents and apps please visit the Publications area.