Our items are made to order by hand and can take up to 1-3 business days to assemble and ship. Orders shipped free of charge to anywhere in the world by DHL EXPRESS and cargo delivery time is maximum 1 week from product shipment. According to your location, it is possible to get earlier the purchased products.

Our items are made to order by hand and can take up to 1-3 business days to assemble and ship. Orders shipped free of charge to anywhere in the world by DHL EXPRESS and cargo delivery time is maximum 1 week from product shipment. According to your location, it is possible to get earlier the purchased products.

Which shipping carrier does GameWallArt use?

All orders ship via DHL EXPRESS.

How will packaging be?

Canvas shipped in a strong cardboard box. We deliver this product wrapped en stretched, ready to hang! Also, we send the product together with the hanging bracket to hang the wall easily. Unbox, hang and enjoy!.

Can I change the shipping address once the order has been placed?

If the order hasn’t shipped yet, we can still change the address for you. But changing order information may delay sending.

Do you ship internationally?

We can send orders to almost every part of the world, free of charge.

Does Free Shipping apply to all orders?

Yes, all our products are shipped free of charge to any part of the World

Will I get a tracking number?

Yes of course. You can find the cargo tracking number on the membership page. If you are not a member, the tracking number will be sent to you by e-mail.

I received my tracking details, but it doesn’t show any movement, what should I do?

If it has been more than two days since your order has shipped and movement is not reflected on the shipper’s website or it has been more than 48 hours since the last tracking update, please contact us at support@gamewallart.com for further assistance.

What should I do if the tracking website states my package was delivered, but I never received it?

We are so sorry for the trouble!

We always recommend checking around your property or with neighbours to ensure your package was not misplaced. If after checking in you were unable to recover your packages, please contact us at support@gamewallart.com

Do you ship to P.O. Boxes?

We cannot ship to PO Boxes. The shipping address in your order will need to have a valid street address.

Can my product be installed at customs?

We ship worldwide without any exceptions. You will not have a problem with customs and border crossing. We will follow up on the product until it reaches you.

SHIPPING

OUR PROCESSING & SHIPPING TIMES VARY BETWEEN DECEMBER 1ST – DECEMBER 25TH DUE TO SALES VOLUMES
Every single piece of beautiful art that you purchase from us, will be handmade in the USA and shipped promptly! We take an average of 2-3 days for processing. Shipping can range from 2-5 days thereafter for domestic orders. For exact estimates, please check the chart below:

Domestic Customers

Product / Shipping Method
Gallery Wrapped Canvas:

FedEx Ground / USPS Priority Mail
Custom Orders :

FedEx Ground / USPS Priority Mail
Processing Time
2-3 Days
3-5 Days
Shipping Time Frame
2-5 Days
3-5 Days
Total
4-8 Days
6-10 Days

Simply put, a maximum time frame of 8 days for most orders. During Holiday times such as Christmas, there may be slightly delayed shipments. If we have address issues, we always reach out to customers for confirmation. Thus, in rare circumstances, it may take a few days longer.

We are currently working on setting up quicker/expedited shipping methods!

We offer FREE DOMESTIC USA SHIPPING for all the contiguous USA. Unfortunately, due to very high shipping costs, we are unable to offer free shipping to Hawaii, Alaska, and all other non-contiguous USA states and territories.

Please make sure to reach out to us in the event that you experience a longer than usual wait time. Our customer service team will always respond within 12 hours! info@canvasfreaks.com. We also have live chat/telephone customer service available from 10 am – 5 pm Monday-Friday.

International Customers
Product
Gallery Wrapped Framed Canvas
Custom Orders
Shipping Method
FedEx International Economy
FedEx International Economy
Processing Time Frame
2-3 Days
3-5 Days
Shipping Time Frame
3-7 Days
3-7 Days
Total
5-10 Days
6-12 Days
More Info:

International Customers (outside of the USA) are responsible for paying customs duties/taxes/VAT to their individual governments when the product arrives at their destination country.

Very rarely, products get lost in transit! When they do, it’s up to you to notify us so we can help you out! Please REACH OUT if this ever happens. We’ll do everything we can for you. Reach us at info@canvasfreaks.com or call us at 407.705.2299

Processing:

On average processing takes 2-4 business days. These products are handmade to order and are high quality and thus take time to produce.
Delays may occur based on orders being placed on holidays or weekends.
Packages will arrive within the estimated time stated above after it has been processed.
If there are any shipping or processing delays on your order, we will notify you as quickly as possible to ensure customer satisfaction.
Next-Day Delivery

We do not have this option available because we have to hand make every single product. Time constraints simply do not allow for next day delivery.
Tracking:

We update tracking information as soon as the label for the order is printed.
Tracking can be checked through our ORDER STATUS page
We send a tracking confirmation email for your convenience as soon as the tracking has been updated.
If your tracking shows that “shipping label is created” but you don’t see any updates, please allow 1-2 days for an update.
Lost Package?

If your product hasn’t arrived within the estimated time please contact us so we can help resolve the matter! Email us at info@canvasfreaks.com
If your product shows that it has been delivered, but you haven’t received your package, please contact us immediately! We will help out in every way that we can. Email us at info@canvasfreaks.com
More Information:

For International Orders please allow some extra time since orders frequently get held up in Customs. This is no fault of ours or the shipping company. This is up to each individual country’s government.
We DO NOT offer refunds for any reason while products are IN TRANSIT. We will of course always work with you once you receive the products or before we ship them!
CUSTOM CANVAS SETS:
Processing:

All Custom Canvas Sales are FINAL sales. Meaning that we do not accept returns/refunds for them. UNLESS there are defects from our end.
On average processing takes 3-5 days for Custom Orders. These products are handmade to order and are high quality and thus take time to produce.
Delays may occur based on orders being placed on holidays or weekends.
Packages will arrive within the estimated time stated above after it has been processed.
If there are any shipping or processing delays on your order, we will notify you as quickly as possible to ensure customer satisfaction.