On the go? Use our mobile app!

The BlueSnap mobile app is available for download from Apple App Store and Google Play Store. It’s a great way to keep up-to-date with account activity while on the go.

You can view reports, search for orders, issue refunds, and cancel subscriptions.For more information, click here.

Accessing reports

Online

We provide online reporting capabilities, with the option to download reports, right in the BlueSnap Merchant Console. To access all reports, go to Account Activity > Reports in the Merchant Console. In addition, an overview of your account's sales and conversions is available at Account Activity > Dashboard (see Dashboard).

Once you've run your report, you have the ability to customize it by selecting columns you don't want to include. To manage your report data, click Customize View; in the results header. For example:

A dialog box will be displayed and you can drag the report columns you want to hide into the Hidden column. Once you have decided on the fields you want to include on your report, you can move the fields up and down the Visible list to reorder the report columns to your exact view.

Click Save to complete the process, and view your customized report.

Note:

When you download the report and then view it, your hidden fields will still be available to you, so you can manage your report information.

Reporting API

Pull any payment data right from the Reporting API, parse it according to your needs, or push it to your third-party reporting tools. This API provides the ultimate reporting flexibility and accessibility. Learn more about the Reporting API.

Available reports

This section provides an overview of the reports available to you via the BlueSnap Console and the Reporting API (see Accessing reports). More information on any of these reports can be found in the left-hand menu: Click a specific report to view a detailed description and a list of all its column names/descriptions.

Data availability

Real-time transaction data is available in the Recent Transactions report.

All other reports have a time delay. See the specific report in the left-hand menu to learn more.

Transactions reports

Accurately track the life-cycle of your customer base with the following reports about your sales and revenue.

ACH/Direct Debit

Declined Transactions

Obtain details about each card transaction declined by the issuing bank, including the date, decline reason, transaction amount, and shopper info. This information is helpful when you need to reach out to shoppers with declined payments. Learn more.

Recent Transactions

Stay informed of all transactions that occurred in the last 24 hours with details such as sale amount, payment type, and shopper info. Data posted in real time. Learn more.

Transaction Summary

Conversions reports

Payment Conversions reports provide an in-depth analysis of your authorization results. Any report view can be run for one-time or recurring charges. Learn more.

Payout reports

The following reports can help simplify your payout reconciliation process whether it’s performed daily, weekly, monthly, or some other interval.

Account Balance

Obtain details about your current account balance (the funds that have not been paid out yet) in each of your payout currencies. Learn more.

Account Balance Detail

Obtain details about your current account balance (the funds that have not been paid out yet) in each of your payout currencies, so you can view all of the transactions that were included in the balance calculation. Learn more.

Declined Auth Details

Obtain details about all authorizations that were declined, such as the card type, shopper name, and any fees for those that have been charged. This report is helpful for reconciling any fees for declined authorizations. Learn more.

Payout Details

Retrieve transaction-level payout details helpful when reconciling the processing fees charged by BlueSnap with the transactions you processed. Learn more.

Payout Summary Statement

Summary of Processing Statements

Summarizes all of your individual Payout Summary Statements. This report has all the information you need to reconcile your gross sales with the amount deposited into your bank account for each payout currency. Learn more.

Subscriptions reports

Use these reports to track your active and canceled subscriptions, as well as Account Updater results.

Account Updater (BlueSnap Vault Cards)

If you are using BlueSnap's vault to store card data, you can use this report to obtain details about updated cards, such as the update date and results. Learn more.

Account Updater (Merchant Vault Cards)

If you are vaulting your own credit card numbers, you can use this report to obtain details about your Account Updater requests, such as the update status and response codes. Learn more.

Active Subscriptions

Obtain details for all active subscriptions, including shopper email and name, and the next subscription charge date. Learn more.

Vendor Details

Dashboard

In your BlueSnap Console, the view under Account Activity > Dashboard provides a summary of key statistics about your account's sales and conversions. You can change the view to show specific currencies or time periods in order to focus on a certain segment of transactions.

Account Balance & Last Payment

This section provides an overview of your current account balance for each payout currency, as well as the details of your last payout.

Sales

This section provides the gross sales amount, refund value, chargeback value, net sales, and sales count. If you select All currencies, the chart will display a line for each of your top four currencies, plus one line for all other currencies together, and another line for the total. The totals are displayed in USD.

Important Reporting Note

Transaction Count does not include card verification requests ($0.00 Auth)

Conversions

This section provides in-depth analysis into your processing rates by looking at first time or recurring sales and conversion rates. You can then make any necessary adjustments in order to improve conversion success.

Data availability

There is currently a time delay of 2-3 hours for report data, meaning that you will not see data for transactions that took place within the last 3 hours.

Exporting reports

You can export reports to CSV by clicking the Download icon on the report page in your BlueSnap Console.

Displaying special characters

Due to an Excel limitation, special characters in CSV fields sometimes are not displayed properly in Excel. To display these characters, follow these steps on a Windows computer:

In Excel, click File > New.

Click the Data tab, select the From Text option, and select the CSV you file you downloaded from BlueSnap.