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Event Detail

Wednesday, April 17, 2013

Recognizing Public Value

In his newly published Recognizing Public Value, Mark Moore focuses
on helping public managers develop and use performance measurement
and management systems to help animate and guide their
value-creating efforts. The book introduces readers to two new key
instruments—the Public Value Account and the Public Value
Scorecard. The Public Value Account is designed to help public
managers construct something like the private sector’s financial
“bottom line” for empirically capturing the “public value” that is
being created (or lost) by a public agency. The Public Value
Scorecard is designed to help managers keep their attention focused
on the concrete tasks that have to be undertaken in both the world
of political mobilization and operational management to execute a
future-oriented strategy for a government agency. The concepts are
illustrated with cases from policing and crime control, the
management of urban services, tax collecting, contracting for
welfare to work programs, solid waste management, the promotion of
economic competitiveness, and child protective services. Ash Center
Director Tony Saich will moderate and offer introductory remarks.
Tiziana Dearing, CEO of Boston Rising and Stephen Goldsmith, Daniel
Paul Professor of the Practice of Government, will serve as
respondents. Reception to follow.