Vietnam ill-prepared for shared tourism labor market

Vietnam’s tourism workers are not nearly as skilled as their competitors
from other Southeast Asian countries, a major problem as the region plans to
launch a shared tourism labor market in 2015, an official has said.

Le Tuan Anh, head of the Vietnam National Administration of Tourism (VNAT)’s
International Cooperation Department, gave the warning at a recent meeting in
Ho Chi Minh City about applying the Association of South East Asian Nations
(ASEAN) agreement on mutual recognition of tourism professionals, set to take
effect in 2015, the Thoi bao Kinh te Saigon (Saigon Times) Online reported.

A nationwide survey released at the event showed that most hospitality
businesses interviewed thought Vietnamese workers need to be trained more in
foreign language skill and soft skills like communication, teamwork and problem
solving.

The survey, which was undertaken via a European Union-sponsored program of
responsible tourism development, was conducted among 183 accommodations, 92
travel companies, and hundreds of destinations, restaurants and health care
centers.

In the meantime, when the ASEAN agreement comes into effect, any person who
has a certificate granted by the Tourism Professional Certification Board in a
member state will be eligible to work in any other country.

So far, ASEAN members have set up common competency standards for six out of
32 job titles, namely receptionists, room services, kitchen, food and beverage
services, travel agencies and tour operators, the news report said.

If Vietnamese laborers fail to improve their job skills, many will possibly
lose their jobs due to competition from their peers in ASEAN countries, Anh
said.

He said member countries like Laos, Cambodia and Indonesia are “strongly”
starting preparations for the upcoming agreement.

Vu The Binh, vice chairman of the Vietnam Tourism Association, also voiced
the same concern, saying that the hotel sector will possibly see greater
competition, as the income of many positions like manager and marketers in
Vietnam is almost equal, and sometimes higher than those in some other member
countries.

On the other hand, businesses, especially small ones, will face difficulties
in keeping their employees, although the mutual recognition will be a big
chance for Vietnamese businesses to increase their personnel quality, Binh
said.

“What matters is that just a few businesses and laborers in Vietnam are
making preparations for the new competition,” he said.

In a previous interview with the Saigon Times, Hoang Thi Diep, deputy head
of VNAT, said that under the agreement that was expected to be effective in May
2015, member states will also establish websites to provide updates on job
vacancies at each country so certified people can apply for jobs.

According to VNAT’s official figures, around 1.5 million people are working
in the tourism sector in Vietnam.

The number of laborers needs to almost double in 2015 to meet the demand of
tourists, expected to be 7-7.5 million foreign ones and more than 36 million
local ones, the news report quoted the administration as saying.