TripAdvisor Traveler Rating:

4.05Cleanliness

4.05Location

2.05Rooms

2.05Service

3.05SleepQuality

2.05Value

3.05

“Not as good as expected”

Dec 28, 2012Richard P, Louisville

got to room that wasn't cleaned, had to wait while changed rooms; said only one room left- not true. room sent to was smaller, TV "satellite" was almost always out every single day (4 days); shower water pressure was bad; hairdryer wasn't very good, etc. But, especially disappointing was some of staff (everyone to certain degree) didn't apologize or care very much. Given the reputation of this hotel and how hard it usually is to even get a reservation, it was a good bit disappointing overall.

Read management response to this review.

Management response from HospitalityMgr, Manager

I am dearly sorry that your stay with us was not satisfactory and will be taking immediate actions as we want to consistently ensure every guest has a quality and hospitable stay. On Christmas day our room attendants were not present but, front desk personel would have gladly helped out with new set of towels, sheets, etc. Due to the weather conditions our preferred satellite company were experiencing issues throughout the nation and with that said we will be switching to Optic Cable technology in which problems will not arise due to weather related incidents.At the hotel we do have plenty of hairdryers on reserve and wish we had been informed during your stay as we would have gladly been able to replace immediately. Mr. Trip I will be contacting you soon to resolve along with ensure your stay with us next time meets ALL your needs and wants. Along with that I will welcome you back to Tuscaloosa as the room will be complimentary due to actions during your stay changes have been made as we strive for excellence on a day to day basis in the operations of our hotel.I wish you and your family a safe trip back to Louisville and that you had a Merry Christmas along with a happy New Year :)
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