Not sure if you seen my reply to your other post, but I was wondering if you could tell us more about your training program.Is it a program to train technicians within your own company or some kind of school?

I ordered and received the book and the pliers. Had a chance to use the pliers in a tight situation today. It made a tough job very easy. Also ordered the manual cd for 74.95 and it has a lot of info, the only bummer is two days later it was on sale for 34.95. That was a pisser. That's my luck.