I returned an item to the wrong library. What should I do?

If you have accidentally returned an item to the Westerville Public Library that is owned by another library, please note the following.

You may contact the Customer Services department at 614-882-7277 ext. 2 to check on the status of the item. If we are able to locate it within our building, you can request to pick it up from us and return it to the owning library yourself. Please note that overdue fines may be assessed by the owning library for the item while it is in our possession. The Westerville Public Library is not financially responsible for any item that has been returned to the wrong location.

Items owned by Columbus Metropolitan Library (or any of its partner libraries, such as Worthington Libraries), will be returned to said library through Priority Dispatch cargo. It may take up to a week to arrive at its destination.

If the item is owned by any other library, our staff will make every effort to return it via mail in a timely manner.