Macon-Bibb 2nd in country for Customer Service in second quarter of 2019

In July, SeeClickFix announced its rankings for April – June 2019. In the Large Cities category, Macon-Bibb County ranked 2nd for both Most Engaged with 4,218 requests created and Most Responsive with 3,663 requests closed.

UsingSeeClickFix, people can report issues like potholes, illegal dumping, overgrown parks, and blight issues directly to the Macon-Bibb County departments. They will receive an email when the request has been seen and assigned by the department, and when the issue has been resolved. Should the requested issue not be a service provided by Macon-Bibb County, Customer Service will try to refer it to the proper agency for resolution.

“People have better, easier access to the services our departments provide because it’s what they deserve, and it helps our departments get to the most pressing issues,” says Chris Floore with Macon-Bibb’s Office of Public Affairs. “All the credit for this recognition goes to our Customer Service division, the great people helping log and close requests, and, most especially to the employees and crews that are fulfilling the requests and resolving the issues.”

“My view on customer service is best summed up in this quote from Helen Keller — “Alone we can do so little; together we can do so much,” says SeeClickFix Administrator and Customer Service Specialist Denise Mercer, “SeeClickFix is a way our entire community can work together, one issue at a time, to make our community the best it can be. I’m proud to be a part of that, and proud of the team that worked hard to achieve this recognition on a national level.

This recognition follows several others earned by the Office of Public Affairs in the past year, including: two from PRDaily for the Women of Macon-Bibb Instagram Campaign and Public Affairs Annual Report; two from the National Association of County Information Officers for the Tropical Storm Irma Debris Collection Infographic and for departmental logos; and Chris Floore being named the top Government Communications/Public Affairs Professional by PRDaily, named one of the top three Government Communicators in the country by PRNews, and included on ELGL’s annual Traeger List of Top Local Government Influencers for the third consecutive year.

Customer Service :

E: contact@maconbibb.us
P: (478) 751-7400

Vision

Macon-Bibb will be the center of development, culture, and opportunity, remembering our past while inspiring hope and pride for our future.

Mission

Macon-Bibb County provides the essential infrastructure, services, and programs, creating a vibrant economic and cultural climate, enabling individuals, families, and businesses to prosper.