FAQ

DO YOU ACCEPT REFUNDS?

Yes, we accept returns on all full priced items returned to the e-boutique within 7 business days of receipt. Your original payment method will be refunded. Please note Ese Azenabor do not refund any taxes & duties paid by the customer. For more info, read our returns policy

CAN I RETURN A SALE ITEM?

We cannot accept refunds or exchanges on sale items, unless they are faulty, or wrongly described. See our Returns Policy for further details.

HOW DO I RETURN / EXCHANGE AN ITEM?

For detailed info on returns & exchanges, read our return policy

Please email info@eseazenabor.com to request a returns authorisation number (RA#). Returns will not be accepted without appropriate paperwork and an RA#.

Enclose a copy of your original invoice and fill out the returns form sent with your original order and send to the below address with the returned items:

Ese Azenabor e-Boutique Returns

Order # ______

100 Cole Street

Dallas, TX 75207

United States

CAN I TRACK MY PARCEL ONLINE?

Once your order has been dispatched, you will be able to track your parcel via USPS.com You can locate your tracking code on your Shipping Confirmation that will be sent to you via email.

CAN I CHANGE MY DELIVERY ADDRESS ONCE MY ORDER HAS BEEN SHIPPED?

Once your order has been dispatched, your delivery details cannot be changed

DO YOU DELIVER TO PO BOXES?

Unfortunately, we do not deliver to PO Boxes.

HOW MUCH IS DELIVERY & HOW LONG DOES IT TAKE?

SHIPPING CHARGES / DELIVERY TIMES

United States

Region

Cost*

Anticipated Delivery**

Capital City

$30

2-3 Business Days

Other

$30

3-5 Business Days

*All charges are inclusive of GST. You may be required to pay further shipping charges where a change in delivery date or delivery address is requested by you.

**These are estimated delivery times only, and unfortunately we are not able to guarantee them. Ese Azenabor will not be liable for any delay in delivery. In particular, orders placed during Sale or Promotional periods may be subject to delay.