In the event of disputes with Sparkasse, you have the option of contacting the arbitration body of the Deutscher Sparkassen- und Giroverband (German Association of Savings Banks, DSGV). Your concern is to be sent in written form to the following address:

The details shall be set out by the rules of procedure of the DSVG arbitration body, which shall be provided on request.

Stadtsparkasse Wuppertal is a member of the Dispute Resolution Scheme of this approved Consumer Dispute Resolution Scheme.

European Online Dispute Resolution Platform:

The European Commission has set up an online dispute resolution platform. The Online Dispute Resolution Platform can be used by consumers for out-of-court resolution of disputes arising from purchase or service contracts concluded online.