"Planning for Student Services: Best Practices
for the 21st Century," sponsored by Boston College and five other universities
in cooperation with the IBM Corp., is aimed at student service administrators
in the higher education field. The program will be produced by the Society
for College and University Planning and originate from the University of
Delaware.

Rita Owens, project leader and service strategist
for Student Services at Boston College, will be one of the broadcastís
featured presenters. She was a principal designer of the Student Services
department that was implemented through Project Delta, the University-wide
effort to upgrade, improve and streamline services.

Student service administrators from the University
of Delaware, Brigham Young University, Ball State University, Lesley College
and Johnson County (Kan.) Community College also will take part in the
telecast. Representatives from more than 250 campuses across the country
have signed up to receive the broadcast, which is being provided through
a division of the Public Broadcasting Service.

"Boston College has been recognized as one of
the leaders in the country for facilitating student access to their records
and accounts," Owens said. "We have been asked to share how we organized
our particular project.

"We especially want to highlight how we used
Boston Collegeís own people, as opposed to outside consultants, to implement
the Student Services project," Owens added. "This is a great opportunity
to point out how hard everyone involved in this project worked to make
it happen."

Owens said that the idea for the "Planning Student
Services" telecast developed from SCUPís publication of a book of the same
title. Owens and Executive Vice President Frank B. Campanella co-authored
a chapter of that book, titled "Project Delta: Planning a New Student Services
Model."

The Project Delta chapter and a short video presentation
of the Universityís Student Services department are available on the World
Wide Web.

Boston College administrators and staff members
wishing to view the teleconference are asked to contact Delta Project Leader
Mary Corcoran at ext.2-8647.