Shipping times are approximately 5-7 business days; duty and taxes are not included in your order total. The package recipient (including gift and exchange orders) is responsible for all local duty and tax charges presented at the time of delivery. For further assistance and answers to your questions in Japanese, email us at japanhelp@hannaandersson.com.

If you're not happy for any reason, feel free to return any product.
1. Please contact us with any issues first, so we can assist you in the process. To send your return back, use mail to our USA returns address using the address label on your invoice. If we made a mistake with your order, we'll refund the postage.

2. Send to: Returns to Hanna Andersson 5000 Commerce Crossings Dr Ste 101, Louisville, KY 40229. You will need to contact your local duty and tax office for a refund of all duty and tax originally paid on returned items

3. We'll process your return right away. Within a short amount of time your account will be credited, or a refund or exchange will be at your door.