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Latest Reviews

I agree with other reviewers - wish I had read them before ordering. Waiting on hold on phone for 30 minutes, faulty goods, unhelpful after care and Customer NOservice. Wouldn't even give 1 star if there was a minus option…
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I have never come across a company like this one! Appalling! I wish I had the option not to give a Star Rating because ideally it would 0 Stars.
My grandparents 83 and 84 year old ordered a bed through Betterlife, and paid an absolute fortune for this bed. We ordered online and we were originally told 10 days for delivery... A MONTH later!!!!! Still no bed!! In this month, my Auntie (grandparents daughter) has had a LOT of very unhelpful, irate and just downright, waste-of-time conversations…
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I prchased an electric whellchair in hospital in February as I knew getting aroundwould be a problem. When I arrived home in April it didnt work and after many telephone calls taking forever I finally was offered a replacement battery which took three weeks to arrive and a further two weeks to fit. At no time could I get out and after spending months in hospital This was the final straw. No customer care here, and the time wasted trying to get hold of someone in the Company was impossible. The…
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Visited with my parents to look at mobility scooters. Very helpful staff - no hard sell. Explained the different products and made use feel very comfortable. Purchases one the same day and had one in stock and were very helpful and would highly recommend.
…
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Bought this chair 3 years ago and paid a lot of money for it (especially when you consider there was no VAT on it. After three years you can feel the springs through the seat and the frame through the arms and the top surface of what was supposed to be high quality cream leather on one arm has worn showing black underneath. Although the manufacturer and supplier of this chair offers a five year guarantee if bought from them, Better Life only offer 2 years. They recommended a company who they…
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I ordered elephant feet by phone and the chap was very helpful and asked if I would like an email confirmation. I said I would and the email told me the exact time of delivery next day. The parcel arrived on time as promised. I have never had such good service…
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The batteries on my daughters mobility chair packed up I rang betterlife to order replacement mid-day thursday and they arrived 11am friday brilliant service excellent product good price thank you very much…
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During our visit to the Betterlife healthcare shop at the Leeds branch, we would like to compliment the staff at the premises
They made us very welcome and nothing was of too much trouble to them.
They helped in any way they could ,and we was more than happy with the service we received
Well done to the 2 ladies and it was a pleasure to obtain the I scooter we needed…
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Bought an expensive bed from this company. Was told in order to get the bed quickly I had to take the option without engineers who would arrange delivery (that option took 10 days) Might as well have taken that option, as there is no such thing as quick service and the bed was no cheaper. I also ordered a rail to go with the bed, which was no use, and they charge me £96.93 to send it back to them !!!! Please be very careful when dealing with this company, they promise you everything to get…
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Absolutely fantastic customer service - absolutely diabolical after sales service. Purchased a riser/recliner chair that has developed a fault - Engineer visit advised that the chair was mechanically fine, despite not being comfortable to sit in (pretty important for a chair!)
Written complaint ignored - no action to be taken even though the goods are still within their 12 month warranty.
Terrible attitude from the staff I have dealt with, likely to have to go to court now as I've been…
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Betterlifehealthcare's Comment

Written on: 18/09/2014

Please accept my apologies for any disappointment you have experienced with your product. It is always our aim to provide excellent products and it is truly a matter of regret that on this occasion you feel we have been unable to do so.
We have however escalated your concerns with the manufacturers of the product to see if any similar complaints have ever been reported to them for this product. They have advised that to date they have received no other complaints reported of this nature.
Once again I would like to offer my sincere apologies on behalf of the company for any inconvenience you have experienced in this matter and assure you of our best intentions at all times.

James15Sexton's Comment

Written on: 09/01/2015

This comment is amazingly non-commital and seems to say a lot without actually saying anything. Is a complaint only valid if a similar complaint has already been made? It's obviously in the manufacturer's interests to say they have never received another complaint of 'this nature' to give them a get-out.
Don't offer 'sincere' apologies.... offer a solution. Betterlifehealthcare's answer smacks of weasel words and certainly a lack of concern for a paying customer's complaint. Stinks, quite frankly..... could you explain exactly what you intend to do to resolve this person's problem? Or have you washed your hands of it?

Ordered a Mobility Scooter for my dadd via Lloyds Pharmacy who are part of the Betterlife group.
12 days later hadn't heard a thing. Chased. order note placed. Finally resolved but only as I tweeted the MD via Twitter. Disgusting service, terrible staff. Would never use again.
AVOID…
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Veeforce's Response to plh007's Review

Written on: 17/10/2014

How glad am I that I read yours and other reviews of this company. I started by e-mailing them asking a simple question to wit, what was the height of a particular scooter when the seat back was folded down. I ticked the box for e-mail as my preferred method of contact. I received an e-mail from them quite quickly which asked for a 'phone number so a Sales person could speak to me. I replied saying that I did not want to speak on the 'phone as I have a lung condition and talking robbed me of breath, If they couldn't answer a simple question via e-mail then so be it. Quickly they replied giving me the measurement requested. I replied saying that the info was favouirable for fitting the scooter in my car but I also said that I thought the Pic on the website was probably a library pic so could they e-mail a pic of the actual scooter? I have heard not a peep since. That, along with your review, told me all I needed to know abouit that particular Co. Luck escape in my view and I have now gone local.

Two months ago, I bought a wheelchair and a 'wonder cushion' for my father from 'Betterlife'. Sadly, he died having used the wheelchair 3 times and before we had even had the chance to take the cushion out of its box. The cushion package is sealed and pristine, but the company will not consider a refund on it. It only cost £25, but they will not move on the matter. I am thoroughly disappointed at their cavalier attitude and having been told by their customer services manager how 'often' this…
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Yesterday my mother who is house bound was confined to bed because her rise and recline chair failed, we order a new one from betterlife lloyds who promise on their website a 24 hour fast track service.
I rang them on the morning of the delivery only to find out that a tracking service is not provided and I would just have to wait between the hours of 8am and 6pm for deliver.
At 5pm with no sign of delivery i telephone them again, only to find out that their transport provider could not…
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Betterlife at Lloyds Pharmacy
Travel wheel chair for £55. Good item suitable for lightwieght use in and out of doors.
Service was good from providers and carrier DPD was excellent.
Wheel chair had broken wheel when it arrived . Support from providers was very good. No question but it was replaced immediately and replacement arrived 24 hours after the first one.
Carriers DPD were excellent and very helpful on the phone when I was tracking the delivery and collection of the two machines…
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Can't praise Betterlife enough for their great products and service, I buy regularly and the staff are all fantastic and the products make such a difference to my life! Couldn't recommend highly enough…
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Yesterday I ordered two reclining chairs at 2pm. I had email confirmation almost straight away. The chairs were dispatched at 3pm from Penzance and when I checked the tracking, they were in Reading which is close to home at 4am this morning. They were delivered at 8:30 this morning. That's 18 hours roughly!! Absolutely outstanding customer service. I really can't praise Betterlife highly enough. The chairs are good qaulity and just what I need to help me sit more comfortably due to a back…
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I was very disappointed with better life health care. I am terminally ill and registered disabled. I purchased a bed from them after saving for a whole year from my disability benefit and after just one year and two months the memory foam mattress had completely sunk in the middle. When I complained they said there was nothing I could do about it as the warranty they gave me was only for one year, which they've now changed to a FIVE year warranty for their new products. They were not…
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6Alex6's Comment

Written on: 05/06/2013

I phoned 5-6 times to complain to better life healthcare and they delay your case till your warranty runs out. They pretend to be nice on the phone but they do nothing about it they just say how really sorry they are in a really fake way and take no action. I had sleepless nights I was so fuming.

Polite and helpful staff. Ordered Brooklyn chair for my dad.was worried as it was half the price of the one he was going to buy. Need'nt have as it was just as good at half the price.he loves it says its so comfy also delivery was on time thanks…
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Bought a piece of clothing for healthcare use from this online shop. I ordered on Thursday morning and got it delivered 10:30am on Friday. Before the parcel arrived, I also got emails notifying me about the progress of shipping and approximate time of arrival. Really speedy and reliable delivery! The product itself is excellent and very reasonably priced. Would recommend this online shop…
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