Managed Support

MANAGED SUPPORT

SOLUTIONS

At Procom we believe in delivering technology by partnering with market leading vendors, allowing us to deliver tried and tested solutions without large investment. Vendor independence, research and implementations powered by years of the best practice experience, ensures our clients receive the right solution for the right budget, every time.

Our secure managed solutions not only allow us to fix many problems before they impact your business, but they also help to prevent problems from occurring in the first place. We have invested significantly in leading technology to create a framework that ensures reliability and in turn, predictable management, support and costs.

These solutions utilise a custom Helpdesk as well as Secure Remote Support packages that give you complete control over your own custom package. You can choose whether to have a fixed or a pay as you go package, giving you full autonomy and flexibility. Whether you require full outsourcing or just some additional help for your existing IT team, we can create the right solution to suit you.

YOUR DEDICATED TECHNOLOGY TEAM

At the heart of our Managed IT Support Service is your own Dedicated Engineering Team. An experienced IT Project leader will help you get the most out of your technology investment while your Service Delivery Manager is accountable for delivering exceptional customer service. Your engineering drives the service to ensure you are totally satisfied with your IT Infrastructure.

WHAT'S INCLUDED?

Some key benefits that can be included:

Dedicated Engineering Team

Unlimited Remote & On-site Support

Guaranteed Response Times

24x7 Support options

Consultancy & Maintenance Visits

Patch Management

Monthly Health Report

Annual Strategy Roadmap

Managed Remote Monitoring

Technology Audit

Remote Backups

Many more benefits are available including consultancy for new solutions, procurement, licensing, security and disaster recovery, proactive monitoring for back-ups,
anti-virus and website Design / Hosting, workstation audits and licensing inventories.

SERVICES

Our range of managed IT services include the following:

MANAGED EMAIL

Email Continuity

Email Archiving

Compliance and Auditing

Risk Management

Spam & Virus Protection

Secure Storage

Search and Retrieval

Email Branding and Disclaimers

Hosted Solution

MANAGED HOSTING

Dedicated Hosting

Virtualised Hosting

Hosted Applications

Bespoke Hosted Solutions

MANAGED NETWORKS

Workstation Audit

Licensing Inventory

Workstation Patch Management

Server Patch Management

Managed Remote Monitoring

Managed Security Monitoring

Back-up Monitoring

Website Monitoring

Remote Maintenance

Monthly Health Report

MANAGED DISASTER RECOVERY

Remote Back-up

Server Recovery

Offsite Server Replication

Remote Working Solutions

MANAGED SECURITY

Virus Protection

Spyware Scanning

Managed Firewalls

Security Audits

Data Leak Prevention

Hacker Alerts

TO FIND OUT MORE ABOUT OUR MANAGED SUPPORT SOLUTIONS, CALL OUR SPECIALIST SALES TEAM ON: