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Making a complaint

We hope this is part of our web site that you never have to visit as we try to keep our customers as happy as possible.

We work on the basis of prevention rather than cure but if you have experienced any concerns relating to our service, our web site or the way we handle your account then please let us know so we can do our best to put the matter right.

In the unlikely event that our Directors cannot reach a solution that you are happy with you can contact the Energy Supply Ombudsman. They will however refer the matter back to us if you have not first escalated the complaint through our formal channels.
The details are: