Customer-Centric Pet Lovers

Designing the Best Pet Products

At RSC you'll hear "Love Thy Customer" every day. It's our culture to seek to understand and empathize with customer needs. Our environment is open and relaxed, with a focus on collaboration and improvement. Teammates walk up to each other’s desks to share a project idea or have a quick design review. Meetings can transition from a passionate debate to a fun team lunch. We teach each other new skills with on-site and virtual classes. Our office dogs help us test new prototypes and relax with a game of fetch, and no one seems to mind the dog hair.

Radio Systems Corporation, as a growing, profitable, and vibrant organization, provides opportunities for all of us to learn, grow, and develop our careers.

- Dave Verdon, Operations Manager, Europe

Our Values

Our company values outline “THE WILL.” These values act as our guide for working with teammates, partners, and customers. It’s a rare day when someone doesn’t quote one of our values. We know them by heart, and we live them.

Try — Try a lot of stuff and keep what works. Mistakes are recognized as a part of the learning and growing process. The only failure is failure to try.

Honesty — Integrity is more important than short-term profit. We are open and honest with our fellow associates, our customers, our vendors, and our stockholders.

Environment — We create an environment of openness, equality, and teamwork.

Win-win-win solutions — There’s always a win-win-win solution to every problem or opportunity.

Listen — Listen to customers, teammates, and vendors to find ways to improve products and processes.

Last — Radio Systems will be built to last for many generations through its culture and practices.

91%

of employees are proud to tell others they work here.

Customer-Focused All Day, Every Day

The "Love Thy Customer" initiative is a culture change that empowers our teammates to understand that special pet/owner relationship and keep it as the guiding light for all business decisions made every day. Our Customer Care team builds relationships with customers every day, and now every associate will have the training and opportunity to engage with customers to understand how we can better serve them. We create journey maps, listen to calls and user tests, analyze research, and meet pet owners in the field.

Open, Fun Environment

When we say we have an open environment, we're not just talking about the lack of office walls. Our honest, transparent culture lends itself to collaboration. We share the latest sales stats and company-wide updates in weekly emails and quarterly meetings. With our flat company structure, Senior Staff is never "off-limits" for a formal meeting or casual chat, and our CEO sits with a different team every quarter.

Empowerment is not just a good idea that we read about in a book, it is quite simply why we are in business today.

Always Improving & Helping Each Other Learn

Improvement is at the heart of our culture. We offer new and rotating courses every month, taught by resident experts or guest speakers. Opportunities for reverse mentoring, job shadowing, internal hiring, and on-the-job training help team members grow in their roles. The first Continuous Improvement Team was created in 1995, and today anyone can still form a team to improve a process or start a new initiative. At our annual Innovation Fair, teammates display and test their new product ideas. And because "the only failure is failure to try," we recognize mistakes as part of the learning process to help us grow.