Trouble downloading audio file

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I work at a high school, and one of our visually impaired students is having issues downloading/opening an audio file. We got it downloaded (the book Boy 21), but when we try to open it, it just cycles around back to the download screen. What are we doing wrong?

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As this could be related to a few different issues I would recommend calling our technical support team so they can get this fixed for you quickly. The best number to contact them would be 650-352-0198 option #2.