If your item(s) does not appear in the A-Z list it might be because we don't collect it. Check the list of item under the ' what we can and cannot collect' heading on this page.

Please note: We will only collect the items that you have told us about, so please check your order carefully.

You must bag, box or bundle all items. Please place them in your front garden or in an easily accessible location the night before they are due to be collected. This should be no more than 10 metres from where the collection vehicle can stop.

How to amend your collection

You may amend a collection by logging into your My Account and click the hyperlink (under “Recent Activity”) to edit your order.

Please note that changes must be made with one full working day’s notice. (i.e. if collection is due Wednesday, changes must be made by 23:59 on Monday)

How much does it cost?

Charges are:

£10 for the first seven items

£20 for eight to 14 items.

We will collect up to 14 items per visit with no restriction on the number of collections booked within a year.

What we can and cannot collect

We can collect:

Single items which can be handled and loaded on to the vehicle by no more than two workers