MaritzCX Appoints New Vice President Business Development and Partnerships to Expand Partner Ecosystem

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HIGH WYCOMBE – 22 September 2016 – MaritzCX, a global provider of customer experience (CX) software and services, has named J.D. Jeppson as vice president of business development and partnerships to expand the company’s partner ecosystem. Jeppson will work with industry-leading partners and channels to build programmes that bring greater value to MaritzCX customers.

Wide-ranging and comprehensive, the MaritzCX Partner Ecosystem offers clients easier access to and integration with complementary technology and services – expanding the capabilities of the MaritzCX platform. It also helps clients achieve the promise of CXEvolution, a framework that aids companies in assessing their CX maturity and reaping the financial rewards of evolving up the scale. Current partners have been established in the areas of technology, data gathering, value-added resellers (VARs) and consulting. MaritzCX also has a growing number of referral partners who identify potential clients and engage with the MaritzCX sales team.

“Our open partnership philosophy is a core company belief. CX programmes can be very complex, and we want to bring to bear any solution that helps our clients succeed faster,” said Stephan Thun, CEO EMEA of MaritzCX. “By hand-selecting partners whose products and services complement our own – and then building the necessary integrations and synergies – we make it easier for clients to utilise a variety of solutions to help them achieve higher financial results from their CX programmes.”

MaritzCX is also partnering with global consulting companies to approach joint projects such as CX design, action planning, and business change management. Technology partners help clients use and integrate customer data from a variety of sources in applications that employees know and use every day. MaritzCX partners offer a wide array of solutions including employee recognition and rewards, IVR and mobile solutions, social media, and data visualisation.

“By partnering with other leaders in related technology and service areas, we offer clients a complete solution and help them scale their CX programmes faster,” said Jeppson. “We’ve fine-tuned our engagement model and know how to engage with each type of partner in a way that is mutually beneficial.”

Jeppson brings more than 20 years of experience in sales, business development, and management to MaritzCX. Most recently, he served as technology sales director for Oracle and was previously EVP of sales for Allegiance Software.

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