Certain websites will not load

Hi! My mother's computer recently needed a clean up so I removed adware, ran scans and all that but there was still a problem with her loading our credit union's website: sdccu.com. I checked on my own laptop, and found the same issue for me and every other computer in the house. Assuming it was a problem with Verizon fios, I contacted their fios support line only to be met with a message stating they were being swamped with an unexpected number of support calls. I tried again today and got the same message. Even their chat support is busy. I'm assuming it's a problem with Verizon, since I've used a down or not site, pinged repeatedly, tried different browsers, rebooted my modem, reset the system, followed multiple instructions in the forum, etc. My question is, does anyone know if Verizon is having these issues? I've only found a few forum posts complaining of similar problems and that's it. Normally, it wouldn't be a big deal, but sdccu.com is a website my mom uses to transfer money and pay bills so it's important. My mom can access the site through her iphone when she connects to a different network however, her iphone does not connect at home, as expected. Anyway, thank you for your time.

Thanks for the help. I will write that down in case this happens again. Shortly after my question was posted, I lost all internet access. Later in the evening, my internet returned and I am now able to access whatever site I try. I can only assume it was a problem on Verizon's end.

Thanks again for the help. It is nice to know there is help out there for those of us who are not tech savvy.

I have had this issue for over a week and when I call Verizon, they are clueless. I was told my computer settings were at fault. Even after I explained to them that websites work on my 3g phone and that all 4 computers in my house can't load certain sites ie, craigslist, epp (federal government site) I access for work and some others. I have rebooted then reset router to default settings and i have disabled all firewalls and any thing alse in can think of. Frustrated