If your organization is friendly, efficient and proactive, you will be greatly disappointed in a clunky technology provider. Think about it this way: Your most satisfying member relationships are those whose values are in line with yours. Why would your vendor partnerships be any different?

When your members hear from you, you’d like them to pay attention every time. Therefore, information you provide to them, whether it’s a brochure, website, renewal application, or blog post needs to be well organized and give them a positive user experience every time.

Kyle Sexton takes something complicated and makes it simple in this fresh-start blog. One of the quotes that stood out: “Only undertake what you can do in an excellent fashion. There are no prizes for average performance.” –Brian Tracy. Read and enjoy!