User-Submitted Reviews of Total Hockey & Testimonials

Bad service. . No products. . No communication. .

These guys run a horrible business! I ordered a couple sticks and other accessories. Turns out, even though the sticks show up on their website, they didn't really exist. Over a week later, after 10 phone calls, they still hadn't shipped my other products. I kept saying, please, just ship it! The next day, I would get a computer generated email saying 'Part of your order is not available, please contact us to let us know how you would like us to proceed.' NOW, the stuff I ordered for my hockey party will not arrive in time AND I missed out on a big sale at Hockey Monkey because I thought Total Hockey was actually going to ship me these sticks. Shop elsewhere! (oh, and not 4 days after they determined that the sticks that I ordered don't exist, they still show up on their web site!!!)

Ok, so stopped in this Saturday for a sharpen and a look around. Worst sharpen I've ever had, and that's saying a lot. These guys know squat about sticks, even less about skates. Lot of inventory though... if you're a tender. Seriously though, I rarely review anything, but these guys compelled me to do so to save fellow Minnesotans some anguish. Wanted to ask some questions on sticks and the kid couldn't tell me much more about the sticks other than if they were left or right handed. He kept wanting argue about one particular stick while I could've cared less. At 6'5 240, I snap an 85 flex Bauer Total One faster than a g string on a sweaty betty. Not sure if he gets a spiff or what, but I was tired of the kid trying to argue with me about sticks by the time my skates were done. I was so happy to leave at that point I didn't even look at the sharpen until I got to the rink. Sad thing is the rink did a better job. I never thought I'd say I got a better sharpen at a rink than a shop.

Beware that if you have any problems with an order there customer service sucks. I had problems with my last order, and to date still have not talked to there customer service. 3 phone calls and 3 emails with no luck. Phone calls go to a 3rd party that will send a claim to cs, and emails just get an auto response.

Horrible Business

I want to warn others by passing along my experience with Total Hockey. I placed two orders in the past couple of months and they were both a disaster. It took them two weeks to ship items that are listed as “Normally ships same or next business day.” All their customer service people told me was “it should ship soon,” but they didn’t help get the stuff shipped in a reasonable time.

POOR

This place is terrible. It takes more than a week for them to ship thing out. Although their web -site says they have items they do not. The customer service actually lies to you. I can't believe that this company actually operates this way. There are many other on-line hockey supply companies. Do yourself a favor and choose another company.

Total Hockey has horrible customer service. Billed my card, order shows shipped and 1 UPS tracking Number for 2 packages. UPS only has the Billing info and not the 2 packages that should have been delivered already. Screechy high pitched music when you call and all you get is a call center (after you wait for over 10 minutes)that can't help you at all. I will never use this company again. They Finally get backed by US Hockey and now the are to good to help anyone. I have called more than a dozen times and sent several e-mails and I get nothing. Merry Christmas Total Hockey you just Lost a Customer and any others that I know that ask me what online company we use to buy Hockey Gear! Amy S. TX Partial Order #-44181

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