Planet 7 Casino - Loyal player having payments delayed

I have been playing at Planet 7 for quite some time. I enjoy the bonuses and free spins which kept me coming back and frequently depositing. Recently I had a good run that resulted in winnings of $1255.09 in late Sept and $2301.73 last month. Shortly after the last win, all of my VIP privileges were basically revoked. No bonuses or Free Spins are given to me anymore. It has now been over 6wks since my first withdrawal was approved and I’m getting a runaround about it being escalated. It has now been escalated several times, which I don’t understand. I’m a little disappointed with their treatment of a frequent player in myself, just because of two decent sized withdrawal/winnings. I would appreciate it to receive my winnings at this point if I’m not being allowed the benefits of lesser depositing players. Thank you.

I had your payment sent off to our processor: 11/20 Paid $1416 for transactions #86348246 ($1116) & #88103860 ($300).

You'll see that you've had some funds removed--as you can see below, we removed $140 for the bonus you received (all of our bonuses are non-withdrawable). Also, you used the Players Reward Card to build up the funds in your $2300 withdrawal request. Unfortunately, the Players Reward Card only allows for a withdrawal of 2x the amount of the Card's deposit. In this case, the value of the Players Reward Card was $150, meaning the maximum withdrawal allowed with this would be $300. As a result, the balance of the funds ($2001.73) were voided.

Thanks Tawni. I must say I’m a little disappointed that I lost $2000 due to the 1x max cash out on a free chip that had such a high play through. Is there anyway to credit my account back the $2001.73? I understand I wouldn’t be able to cash anything out on it, but it would give me some funds to play on for awhile. I don’t think I’m going to make any more deposits because I’m no longer eligible to receive any no rules bonuses.