Storage Technical Support Engineer (Spanish & English)

Sofia, Bulgaria

Careers in Europe

Basic relocation package

Help finding an apartment

Visa Services

About Careers in Europe

Careers in Europe wants to offer the best international recruitment for jobs in Europe in (multilingual) customer service & helpdesk, finance, IT and engineering. Our recruitment and staffing services are aimed at providing the right match at the right moment. Because bottom line, that's what recruitment is all about.

We will optimize European recruitment and staffing. Search engine optimized job board, relevant content and personal support for both recruiters and job seekers. Combining the best features of job board and recruitment agency to provide (cost)effective, flexible and innovative recruitment solutions, contingency or retainer.

The team will be responsible for diagnosing and troubleshooting hardware and software problems with storage systems, multi-system/ multi-network interoperability issues. Our client will provide full initial technical product and process training, required for the specific job role.

Manage resolution of technical issues for a distinct set of clients and also build high level of client trust

Analyze customer problems to find the best technical solutions

Able to prioritize tasks and to involve other teams when needed by following the escalation procedures

Responsible also to document all cases and resolutions in order to create good knowledge base

Your qualification

Very good command of Spanish

Very good command of English

Good knowledge in computer technologies and networking

Will be a plus

Technical support experience in enterprise environments

IT related Certification (Microsoft, Cisco, CompTIA, others)

Understanding of SAN & NAS hardware and protocols

Standard working hours – Monday-Friday

What we offer

A good an fast-paced work environment

Competitive salary and bonus based on the account performance

Excellent social benefits package

Provides you a great training

Promote-from-within advancement opportunities

Employee recognition programs

Team Building and social activities, participation in voluntary work, charity causes, etc.

Support you with a Buddy system and with a relocation package

Good office location

Additional details

Communication and all issues related to the position are curated by Careers in Europe.

Storage Technical Support Engineer (Spanish & English)

Sofia, Bulgaria

Careers in Europe

Basic relocation package

Help finding an apartment

Visa Services

About Careers in Europe

Careers in Europe wants to offer the best international recruitment for jobs in Europe in (multilingual) customer service & helpdesk, finance, IT and engineering. Our recruitment and staffing services are aimed at providing the right match at the right moment. Because bottom line, that's what recruitment is all about.

We will optimize European recruitment and staffing. Search engine optimized job board, relevant content and personal support for both recruiters and job seekers. Combining the best features of job board and recruitment agency to provide (cost)effective, flexible and innovative recruitment solutions, contingency or retainer.

The team will be responsible for diagnosing and troubleshooting hardware and software problems with storage systems, multi-system/ multi-network interoperability issues. Our client will provide full initial technical product and process training, required for the specific job role.

Manage resolution of technical issues for a distinct set of clients and also build high level of client trust

Analyze customer problems to find the best technical solutions

Able to prioritize tasks and to involve other teams when needed by following the escalation procedures

Responsible also to document all cases and resolutions in order to create good knowledge base

Your qualification

Very good command of Spanish

Very good command of English

Good knowledge in computer technologies and networking

Will be a plus

Technical support experience in enterprise environments

IT related Certification (Microsoft, Cisco, CompTIA, others)

Understanding of SAN & NAS hardware and protocols

Standard working hours – Monday-Friday

What we offer

A good an fast-paced work environment

Competitive salary and bonus based on the account performance

Excellent social benefits package

Provides you a great training

Promote-from-within advancement opportunities

Employee recognition programs

Team Building and social activities, participation in voluntary work, charity causes, etc.

Support you with a Buddy system and with a relocation package

Good office location

Additional details

Communication and all issues related to the position are curated by Careers in Europe.