NPS

See How Your Product Experience Drives Customer Satisfaction

Capture NPS Responses In-App

Net Promoter programs can be difficult to administer. Low response rates and unreliable email contacts make it difficult for product teams to get a sufficient volume of scores from active product users. Pendo lets you serve NPS in app for two to 10 times (or 2-10x) the response rates of email, and target the surveys to make sure that you’re getting responses from the specific users you want.

See the Behaviors Associated with Customer Satisfaction

NPS is a simple and elegant measure of customer advocacy but it doesn’t tell you how the product experience impacts customer sentiment. Pendo brings together NPS scores with actual product usage data to show you which features are used most heavily by NPS promoters and detractors as well as variances across user segments. With this data you can identify areas of the product that need improvement, and guide detractors to the highest value features.