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100+ Businesses Trust Us For Their Contact Centre
Infrastructure...

Why CloudAgent

Improve
Agent Efficiency

Cloudagent, with it's advanced features like
screen pop, ACD, skill routing, sticky agents, agent scripts etc
has been proven to improve the call center agent efficiency by 100%.
That is, if your agents are handling 100 calls without Cloudagent,
then, using Cloudagent, they will be able to handle 200
calls. We even have a module for handling Justdial leads.

Get Insights

Interaction Analyst in Cloudagent is an
advanced business intelligence tool which helps you get insights
into your calling patterns. It has more than 300 reports across
all dimensions of a call center. It can help you answer questions
like "Who is the most efficient agent?", "What is the average call
handling time for support skill?", "What is the peak hour for my
call center?"

Reduce Call Handling Time

Customers call your call center to get
answers. Cloudagent, with it's seamless integration with KooKoo
will help you design complex IVRs integrated with your CRM to
answer your caller queries before they even reach your agents.
Agents are shown contextual information about the caller including
previous calls. You can do advanced flows like priority callers,
play order details, handle

Open API

Cloudagent while a complete out-of-box
product, can still be extended to suite your business requirement.
Cloudagent simple Open API for CTI, CDR and Dialer allows you to
seamlessly integrate it with your business systems for an
end-to-end customized and optimized process performance.

Customer Testimonials

We signed up with Ozonetel in July this
year - the primary reason being that we were expanding to
Hyderabad and Mumbai and had 5 more cities planned in 2013.
Until July, we were using a solution that wouldn't allow us
to use the cloud and have a seamless customer service
experience across cities. We evaluated companies and found
Ozonetel to be best suited for our needs. We now have an
integrated call center across 3 cities. The team is very
good, support is timely and responsive, product
enhancements/customization have been addressed. "