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Discover how, together, we can break new ground in scientific discovery and diagnostic accuracy. How you can empower your lab to go beyond what you achieve today with pioneering LC-MS/MS solutions. Our extensive portfolio of powerful mass spectrometers enables you conduct quantitative and qualitative analysis across a range of routine and complex analytical workflows. Answer the questions you have yet to ask to realize what you didn’t think was possible.

Meticulously designed, developed and optimized by industry leading scientists, SCIEX Integrated Solutions enable you to advance your current analyses, whether you are a mass spec expert or a complete novice. Take your lab further with comprehensive and unique end-to-end workflows that combine best-in-class LC-MS/MS hardware, software, support and consumables.

Advance your research with front-end instruments designed to help you realize the full power of your mass spectrometer. SCIEX has the broadest portfolio of ESI-MS front-ends that can facilitate various flow rates, sample requirements and sensitivities. No one else offers the entire range of analytical flow, microflow, nanoflow LC-MS and even ultra-low flow CESI-MS.

vMethod™ Applications are pre-configured and verified LC-MS/MS methods that reduce the need for method development – significantly cutting the time, effort and money to deploy a new assay. Every vMethod provides method conditions, recommended sample prep, LC and MS conditions, and details for applicable MS/MS library databases for key applications.

High resolution and QTRAP® libraries can dramatically enhance the quality of your analysis, giving you much improved confidence in your data. With a comprehensive library at your fingertips, you can easily create methods and process targeted and non-targeted screening data on your complex samples, faster and easier than ever before.

QTRAP ® Libraries

Boost the performance of your mass spectrometer and improve sensitivity, productivity, and data precision. iChemistry Solutions are the world's only reagents and consumables that are custom designed with your success in mind.

Reagents

We continue to revolutionize the industry with groundbreaking LC-MS/MS and capillary electrophoresis technology that influences life-changing research. Our ongoing commitment to innovation, significant investments in R&D and world leading customer collaborations means that we’re able to redefine what is achievable at the forefront of scientific advances.

From substantiating new discoveries through to end-to-end validated workflows for high-throughput biomarker testing in the clinic, thousands of scientists worldwide depend upon mass spec innovation from SCIEX to advance their work in the fields of clinical, research, omics and diagnostics.

Detecting low-abundance compounds in complex matrices, that continually change, is a challenge. You can meet that challenge and exceed regulatory demands for known, new and emerging compounds in every run with SCIEX mass spec solutions. Measuring more compounds in every sample, our solutions deliver the lowest possible detection limits at trace levels with the ultimate accuracy.

How do you protect your reputation and meet today’s global food safety standards? Whether you are a commercial lab or a food manufacturer, the quality of your food testing data is vital to your business. SCIEX solutions help you meet maximum residue limits (MRLs) with high-quality data that you can genuinely count upon. With a portfolio of applications, your lab can quickly and easily react to diverse market needs.

How do you ensure the integrity of your results in an industry that is never constant? By accurately detecting even the smallest compound angles you can deliver evidence that stands. SCIEX forensic analysis solutions deliver fast, highly accurate data across a multitude of compounds and biomarkers, from the known to the new and novel.

Gaining relevant, multi-omics Insights is critical to your success. Are you ready to break new ground? Capturing the best data, integrating results cross-omics, and gaining insights to make your next discovery could have a lasting impact on human life. SCIEX workflows and technology advancements deliver more reliable quantitative results faster than any other analytical approach, and we are continually changing the possibilities in life science research.

Transform the capacity and capability of your biologics pipeline with complete end-to-end solutions that make your lab more productive, and more successful. With a longstanding track record in pharma discovery, development and manufacturing, our unparalleled application knowledge with best-in-class hardware, software and support all integrate to revolutionize your lab.

The SCIEX clinical diagnostic portfolio includes an FDA-cleared assay for in vitro diagnostic use, mass spectrometers and fully integrated LC-MS/MS systems with easy to learn, intuitive software. With our global Support Services and Educational Knowledge Center you now have everything you need to introduce mass spec techniques in your lab.

SCIEXUniversity offers the most diverse and flexible learning options available, with best-in-class content that helps you to get the most out of your instrument and take your lab to the next level. Available personalized learning paths based on the latest memory science ensure better knowledge retention, and automated onboarding and enrollment means you’ll get up and running faster.

SCIEX provides the best-in-class instructor-led training courses on various mass spectrometry and separation systems. These courses blend classroom training with hands-on lab exercises, and cover various topics including theory, software familiarization, instrument tuning and calibration, and workflows, offered at SCIEX locations across the globe. Use the Course Calendar below to browse and filter your courses of interest. Happy learning!

Our support teams are dedicated to your success. They focus on optimization and troubleshooting a broad range of applications as well as development of emerging workflows and methods. Let one of our applications experts deliver customized tutorials and courses for your lab.

Learn everything you need to know about mass spectrometry. Use this page as your knowledge hub for mass spectrometry, capillary electrophoresis and related liquid chromatography technologies. And find out how advanced detection can benefit your lab.

SCIEXNow Online is the Everything, Anytime destination for all your SCIEX support needs. You can keep track of activities that matter most to you and manage your lab in the most efficient way possible. Extensive self-help resources like our deep Knowledge Base, enable you to solve many problems on your own. SCIEXNow is available 24/7 and your new SCIEX instruments are automatically added to your profile when you purchase.

No one understands your needs and can support your systems better than we can. Our mission is to help you be successful, whether it's to repair your instrument, assist with your workflows, or help you maximize productivity in your lab. Whatever your challenge, global SCIEX Service and Support personnel are subject matter experts who are focused on mass spec and capillary electrophoresis, so you'll be able to achieve your scientific goals quickly and efficiently.

We ensure you get maximum value from your instruments, in the shortest possible time. By running the best software version for your workflow, you will experience improved productivity and better quality data. Our software ecosystem combines best-in-class capabilities with comprehensive and proactive support services – all driven by industry leading innovations.

SCIEXUniversity is much more than online courses. For the most comprehensive option, you can select Success Programs: personalized, blended online and in-person courses. If your needs are met by a visit from one of our training experts, you can choose multiple Onsite Training days to get your lab running. Visit a SCIEX training center in North America, Europe or Asia for intensive classroom and laboratory training. And your online courses are available any time, from anywhere, right here.

If you have CE, LC or mass spec questions, then SCIEX has the answers. SCIEX support is the single destination for your system questions. We aim to fully assist you with virtually every application of our instruments, helping you to get the most out of your lab resources and assets.

Get Help

As a life science researcher, you need the tools and support to help you create the scientific foundation in pursuit of expanding the knowledge-base, whether it is understanding fundamental biology, finding new biomarkers, discovering ways to improve our quality of life, or other areas of research. We are committed to the same goals and put the very same dedication into our work to help you address your most significant research challenges.

Regulatory compliance is as paramount for us as it is for you. That’s why we have made it easy for you to freely reference all relevant technical and product regulatory documents. To give you confidence that, with SCIEX, you will fully comply with legislation, adhere to your laboratory protocol and meet industry standards.

Join the SCIEX community today to interact with your peers, share and exchange ideas, develop your knowledge, stay up-to-date with the latest products, post insights and questions, comment on others and receive support. This community is designed to help you, our customers, move science forward and get the answers you need. We’re committed to engaging with and listening to you, to create the best customer experience possible and to contribute to the success of your work.

We pioneer extraordinary solutions. But we don’t just develop products. It’s what we do together that sets us apart. With our customers and partners, we bring the power of life-changing answers to the questions you have today, and those that you have yet to ask. Discover how, together, we can break new ground in scientific discovery and diagnostic accuracy.

For Support

For Public Relations

We want to empower and inspire you to break new ground in scientific discovery and diagnostic accuracy. Take the opportunity to hear from leading pioneers in their field to learn more about innovative solutions that enable you to make advances in your research.

Privacy Policy

WE UPDATED OUR PRIVACY NOTICE EFFECTIVE MAY 3, 2018

This Privacy Policy (“Privacy Policy”) explains how AB SCIEX, LLC (“SCIEX”) handles Personal Data provided to us on websites, mobile sites, mobile applications, and other digital services and products controlled by SCIEX that link to this Privacy Policy (collectively, “SCIEX Sites”). SCIEX is the data controller for the processing of Personal Data under applicable law.

This Privacy Notice does not apply to SCIEX Sites that do not link to this Privacy Policy or to third-party websites linked from SCIEX Sites.

Summary

This summary section provides a brief overview of our Privacy Notice. Please read the full Privacy Policy below for more detailed information.

Information We Collect

How We Use Your Information

Information We Share

Your Privacy Choices

Security

Accessing Our Sites Globally

Changes to Our Privacy Notice

Information We Collect

SCIEX collects the following types of information through the SCIEX Sites:

Information you provide. Personal Data you provide when registering for our products and services, responding to questionnaires or surveys, or contacting SCIEX customer service.

Information collected automatically. Your IP address and non-identifying information about your use of SCIEX Sites may be collected automatically using tracking technologies, such as cookies. Your website browser software can be set to reject all cookies; however, cookies can allow you to take advantage of some of the site’s essential features, which may not work if you reject cookies.

Information collected from other sources. We may combine information about you from SCIEX Sites, information collected offline or from external parties.

How We Use Your Information

SCIEX uses the information we collect for the following purposes:

To provide you with the SCIEX product and services you request.

To offer and provide information about similar and/or related products and services.

To customize and improve your experience on SCIEX Sites.

To generally improve our products and SCIEX Sites and other internal business purposes.

Legal obligations to notify and report to authorities.

Under European data protection laws, SCIEX must have a legal basis to process your Personal Data. The legal basis that applies in an instance will depend on for which of the specific purposes described above SCIEX is processing your Personal Data:

In certain cases, SCIEX may ask for your consent to collect and process your Personal Data. Should you choose to provide your consent, you may later withdraw your consent by contacting us as described in the “Your Privacy Choices” section. Please note that the withdrawal of consent will not affect processing which has already occurred.

In other instances, the processing of your Personal Data may be necessary in order to comply with an applicable law or regulation or for the performance of a contract to which you are subject. You may not be able to opt-out of this processing, or your choice to opt-out may impact our ability to perform a contractual obligation otherwise owed to you.

In still other instances, SCIEX may process your Personal Data based on legitimate interests of SCIEX in communicating with you about our products and services, and about scientific research and educational opportunities. You have the right to opt-out of all such processing of your Personal Data. You may do so by contacting us as described in the “Your Privacy Choices” section.

Processing operations may include the recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of Personal Data. The Personal Data we collect about you may be stored for five years following the most recent interaction we have had with you, after which point it will be archived only for so long as reasonably necessary for the purposes set out above, in accordance with applicable laws.

Information We Share

SCIEX does not sell or disclose your Personal Data to third parties without your consent, except:

To affiliates and third-party service providers to provide services and information on our sites, including online marketing and advertising, and to support our business operations. We require these parties to handle Personal Data in accordance with this Privacy Notice.

To affiliates to offer and provide information about related products and services. We do not share Personal Data from countries that require consent, unless consent has been obtained in advance to sharing with related affiliates. We require these parties to handle Personal Data in accordance with this Privacy Notice.

To another company in connection with the sale or transfer of one of our product lines or divisions, which includes the services provided through one or more of SCIEX affiliates.

To governing regulatory authorities, including the US Food and Drug Administration, or as may otherwise be necessary for SCIEX to comply with a legal obligation or demand.

In the event SCIEX decides to reorganize or divest our business through sale, merger, or acquisition, SCIEX may share Personal Data about you with actual or prospective purchasers. We will require any actual or prospective purchasers to treat this Personal Data in a manner consistent with this notice.

You have the right to see and get a copy of Personal Data about you that we maintain as well as to ask us to make corrections to inaccurate or incomplete Personal Data about you. You have the right to receive data you have provided to us in a machine-readable format and to transmit that data to another controller. You may also request the erasure of your Personal Data or the restriction of its processing, or object to the processing of Personal Data about you. To seek access to Personal Data about you, to file a concern, complaint, or request for correction, or to opt-out of particular programs, please contact our Privacy Leader by emailing us at dataprivacy@sciex.com. You may also send a letter to the following address:

The local Data Protection Authority is responsible for making sure that privacy law is followed in your country. For more information about your privacy rights, or if you are not able to resolve a problem directly with us and wish to make a complaint, contact your country’s Data Protection Authority.

Security

SCIEX maintains controls to protect and secure Personal Data, but when you share Personal Data online there is always some risk that an unauthorized third party could gain access to your information.

Accessing Our Sites Globally

By using this site, you understand that your Personal Data will be collected, stored, and processed in the United States and in any country to which we may transfer your information in the course of our business operations. SCIEX may transmit Personal Data about you to related affiliates worldwide. These affiliates may in turn transmit Personal Data about you to other related affiliates. Some affiliates may be in countries that do not ensure an adequate level of data protection. Nevertheless, all of related affiliates are required to treat Personal Data in a manner consistent with this notice. To obtain additional information regarding the safeguards we have in place for cross-border transfers of Personal Data, please contact us using the information provided in the “Your Privacy Choices” section.

Changes to Our Privacy Notice

Check this Privacy Notice regularly, as we may change or update portions of this Privacy Policy from time to time, subject to any applicable consent requirements. Any changes will be promptly posted to this page and accompanied by a new effective date at the top of this page.

SCIEX Online Privacy Policy

EFFECTIVE MAY 3, 2018

This Online Privacy Notice (“Privacy Policy”) explains how we handle the Personal Data provided to us on websites, mobile sites, mobile applications, and other digital services and products controlled by AB SCIEX, LLC, 500 Old Connecticut Path, Framingham, MA 01701 USA, , that link to this Privacy Policy (collectively, “SCIEX Sites”). SCIEX is the data controller for the processing of Personal Data under applicable law.

This Privacy Notice does not apply to SCIEX Sites that do not link to this Privacy Policy or to third-party Web sites to which SCIEX Sites may link.

Types of Information We Collect Online

The types of Personal Data that we may collect while you use the SCIEX Sites are described in this section and include both information that you provide to us and information that we collect automatically when you use the SCIEX Sites.

For purposes of this Privacy Notice, “Personal Data” means information that identifies you or that could reasonably be used to identify you. Examples of Personal Data include name, address, telephone number, and email address.

Information You Provide

You do not have to register for a service or program to receive much of the information available through SCIEX Sites. However, some of our content is available only to registered or identified users and will require you to set up a profile or provide specific information about yourself in order to provide you the service.

Personal Data You Provide When Visiting SCIEX Sites

SCIEX collects Personal Data that you provide on SCIEX Sites, for example, when purchasing a product, to receive marketing products and information, contact SCIEX customer service, or respond to SCIEX questionnaires or surveys. This could include:

Content you may provide (for example, when you complete our Online Contact Form or submit other information)

Personal Data You Share During Other Interactions with SCIEX

You may contact SCIEX to ask questions, discuss your concerns, or report issues regarding our products. If you communicate with or request information from SCIEX, you may be prompted to provide your contact information as well as any Personal Data that is relevant to your request.

Information That May Be Collected Automatically

When you use the SCIEX Sites, we also may collect certain usage and device information automatically as described below.

IP Address

We may record the Internet Protocol (“IP”) address of your computer or other electronic device when you visit the SCIEX Sites. An IP address identifies the electronic device you use to access the Sites, which allows us to maintain communication with your computer as you move about SCIEX Sites and to customize content.

Cookies and Other Tracking Technologies

We also collect information about your use of SCIEX Sites through tracking technologies such as cookies and web beacons. A “cookie” is a unique numeric code that is transferred to your computer to track your interests and preferences and to recognize you as a return visitor. A “Web beacon” is a transparent graphic image placed on a Web site, e-mail or advertisement that enables the monitoring of things such as user activity and site traffic. These technologies help remember your preferences and allow us to bring you the content and features that are likely to be of greatest interest to you on the basis of “clickstream” data that shows your previous activities on SCIEX Sites.

We utilize Google Display Advertising (such as Retargeting with Google Analytics, Google Display Network Impression Reporting, DoubleClick Campaign Manager integration, and Google Analytics Demographics and Interest Reporting) to (1) show you our ads on other websites based on your prior visits to SCIEX Sites, and (2) better understand our ad impressions and use of ad services. In connection with the Google Analytics Demographics and Interest Reporting service, we may use data from Google's interest-based advertising or third-party audience data (such as age, gender and interests) with Google Analytics to understand and improve our marketing campaigns and Site content.

Some of our online advertising takes place through Google Display Advertising. As part of this program, we use Google Analytics features such as Retargeting. In connection with that feature and others offered by ad networks, we and the operators of ad networks, including Google, may use third-party cookies (such as the DoubleClick cookie) – and in some cases first-party cookies (such as the Google Analytics cookie) – to inform, optimize and serve ads across the Internet, based on a user's past visits to SCIEX Sites. We also may show you ads from some of our affiliated companies when you visit SCIEX Sites.

Similarly, we have LinkedIn tracking script running which serves advertisements based on activity on the SCIEX website.

We may work with new technologies in future that require cookies or web beacons to provide their services. As we work with new technologies, their descriptions will be updated in the Privacy Policy.This SCIEX Site is not designed to respond to "do not track" signals received from browsers.

To learn more about cookies and other tracking technologies, including how to disable them, please visit http://www.allaboutcookies.org/. Please note that some cookies are essential to the functioning of our Sites and deleting or disabling them will reduce the site’s functionality.

Mobile Tracking

Some SCIEX Sites are available either as mobile applications or mobile sites that you can use on your mobile device. If you use a mobile device to access and use the SCIEX Sites, we may collect the following mobile-specific information in addition to the other information described above: device or advertising ID, device type, hardware type, media access control (“MAC”) address, international mobile equipment identity (“IMEI”), the version of your mobile operating system, the platform used to access or download the SCIEX Site (e.g., Apple, Google, Amazon, Windows), location information and usage information about your device and your use of the SCIEX Sites.

Information Collected from Other Sources

We may combine information about you from a visit to one SCIEX Site with information about you from visits to other SCIEX Sites. We may also combine information about you that is collected through the SCIEX Sites with information that we have collected offline, as well as with information provided to us by third parties, such as third-party list providers.

How We Use Your Information

We use your Personal Data to provide you the product and services you request, communicate with you, improve your experience on the SCIEX Sites, generally improve our products and services and for other internal business purposes. These uses may also include the recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of Personal Data. The Personal Data we collect about you may be stored as long as it is required for the purposes identified when you provided the information for such specific purposes or for any new purposes identified by us and consented to by you, and for any appropriate time thereafter including a sufficient time to permit you to ask any questions regarding its use, after which point it will be archived only for so long as reasonably necessary for the purposes set out above, in accordance with applicable laws.

Providing Product and Services You Request

If you choose to purchase a product or receive our services, we use the Personal Data that you provide through SCIEX Sites to manage your orders and invoices, to process payments, to respond to your questions, provide you the services you request and offer an optimal customer experience.

Marketing

You may also receive marketing information from SCIEX and related affiliates, such as offers regarding SCIEX related products or services, invitations to participate in surveys about our products, or notifications about special promotions. In such cases, we will use your contact and other Personal Data to send you marketing information.

Customized User Experiences

The Personal Data that you provide may be used to create customized offers, information, or services tailored to your interests and preferences. Also, we may use your IP address and the data that we obtain automatically through the use of cookies or similar tracking technologies to make our SCIEX Sites easier to use and navigate as well as to personalize the content provided on SCIEX Sites by anticipating the information and services that may be of interest to you.

Business and Product Improvement

In order to discover new facts that could help SCIEX better understand customer needs and help improve, develop, and evaluate product, services, materials, and programs. SCIEX analyzes the information that you have provided. For these purposes SCIEX does not use information that can directly identify you.

Site Analytics and Improvement

We may use the information that you provide and the information we collect automatically about your use of the SCIEX Sites to monitor user traffic patterns and preferences for site improvement, analytics and optimization.

Legal Basis for Processing

Under European data protection laws, SCIEX must have a legal basis to process your Personal Data. The legal basis that applies in an instance will depend on for which of the specific purposes described above SCIEX is processing your Personal Data:

In certain cases, SCIEX may ask for your consent to collect and process your Personal Data. Should you choose to provide your consent, you may later withdraw your consent by contacting us as described in the “Your Privacy Choices” section. Please note that the withdrawal of consent will not affect processing which has already occurred.

In other instances, the processing of your Personal Data may be necessary in order to comply with an applicable law or regulation or for the performance of a contract to which you are subject. You may not be able to opt-out of this processing, or your choice to opt-out may impact our ability to perform a contractual obligation otherwise owed to you.

In still other instances, SCIEX may process your Personal Data based on legitimate interests of SCIEX in communicating with you about our products and services, and about scientific research and educational opportunities. You have the right to opt-out of all such processing of your Personal Data. You may do so by contacting us as described in the “Your Privacy Choices” section.

Information We Share

We only share your Personal Data with third parties as described below. We do not sell or rent Personal Data to third parties for their own marketing purposes.

Third-Party Advertising and Online Behavioral Advertising

You may be provided with online advertisements of SCIEX products and services on third-party websites and mobile services that are tailored to you, for example, on the basis of information that you provide to SCIEX or a third-party website you are visiting, or of your browsing activity, purchases, or interests. These types of tailored online advertisements may come through several sources, such as the following:

We may share with our advertising service providers your non-identifying information that we have obtained from cookies and other tracking technologies on our SCIEX Sites.

Some Web browsers may transmit “do-not-track” signals to Web sites with which the browser communicates. As of the Effective Date of this Privacy Notice, an industry standard has not yet been established on how to respond to these signals. Therefore, SCIEX does not currently respond to these signals.

Affiliates, Vendors and Suppliers

We have relationships with suppliers and affiliated companies, who help us operate our business and for whom it may be necessary to have access to your Personal Data in the course of providing services to SCIEX. We will not authorize these parties to use your Personal Data for any purpose that is not related to SCIEX and its related affiliates business operation. We may also share your Personal Data with affiliates to offer and provide information about affiliate products and services. We do not share Personal Data from countries that require consent, unless consent has been obtained in advance to sharing with related affiliates. We require them to handle your Personal Data collected in accordance with this Privacy Notice.

Co-Branded Sites

We may partner with other companies to provide you with content or services on a joint or “co-branded” basis. At a co-branded site, you will see both the SCIEX logo and the logo of the co-branding partner displayed on your screen. You should read the individual privacy policies of our co-branding partners, as they may differ in some respects from ours. Reading these policies will help you to make an informed decision about whether to provide your information to a given site.

Product Reports

If you contact SCIEX regarding your experience in using one of our products, we may use the information that you provide in submitting reports to the designated government regulatory authority, as required of us by law.

Legal Rights and Obligations

In certain limited circumstances, SCIEX may need to disclose your Personal Data in order to comply with a legal obligation or demand, such as to comply with reporting obligations to our governing regulatory authorities regarding the safety of our products, or in connection with the sale or transfer of one of our product lines or divisions, which includes the services provided through one or more of the SCIEX Sites. In such instances, we will take measures to protect your Personal Data to the extent possible. We also reserve the right to use Personal Data to investigate and prosecute users who violate our rules or who engage in behavior that is illegal or harmful to others or to others’ property.

Change in Organization

In the event SCIEX decides to reorganize or divest our business through sale, merger, or acquisition, SCIEX may share Personal Data about you with actual or prospective purchasers. We will require any actual or prospective purchasers to treat this Personal Data in a manner consistent with this notice.

Children Privacy

SCIEX does not knowingly collect or use any Personal Data directly from children on SCIEX Sites (SCIEX defines as “children” as minors younger than 18). We do not knowingly allow children to order our products, to communicate with us, or to use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.

Your Privacy Choices

You have the right to see and get a copy of Personal Data about you that we maintain as well as to ask us to make corrections to inaccurate or incomplete Personal Data about you. You may have the right to receive data you have provided to us in a machine-readable format and to transmit that data to another controller. You may also request the erasure of your Personal Data or the restriction of its processing, or object to the processing of Personal Data about you. To seek access to Personal Data about you, to file a concern, complaint, or request for correction, or to opt-out of particular programs, please contact our Privacy Office by emailing us at dataprivacy@sciex.com. You may also send a letter to the following address:

In some instances, the applicable Data Protection Authority is responsible for making sure that privacy law is followed in your country. For more information about your privacy rights, or if you are not able to resolve a problem directly with us and wish to make a compliant, contact your applicable Data Protection Authority contact.

In all communications to SCIEX, please include your email address, the Web site address, mobile application, and/or the specific SCIEX product to which you provided Personal Data (e.g., https://sciex.com), and a detailed explanation of your request. If you would like to delete, amend, or correct your Personal Data and are contacting us by email, please put “Deletion Request” or “Amendment/Correction Request” in the subject line of the email. We will respond to all reasonable requests in a timely manner and may need to further confirm your identity in order to process certain requests.

Data Security

SCIEX maintains reasonable technical, administrative and physical controls to secure any Personal Data collected through the SCIEX Sites. However, there is always some risk that an unauthorized third party could intercept an Internet transmission, or that someone will find a way to thwart our security systems. We urge you to exercise caution when transmitting Personal Data over the Internet, especially your financial-related information. SCIEX cannot guarantee that unauthorized third parties will not gain access to your Personal Data; therefore, when submitting Personal Data to SCIEX Sites, you must weigh both the benefits and the risks.

Third Party Sites and Social Media Plug-ins

This Privacy Notice does not apply to SCIEX Sites that do not link to this Privacy Notice, or to third-party Web sites to which SCIEX Sites may link. SCIEX Sites may use social media plug-ins (e.g., the Facebook “Like” button, “Share to Twitter” button) to enable you to easily share information with others. When you visit SCIEX Sites, the operator of the social plug-in can place a cookie on your computer or other electronic device that enables that operator to recognize individuals who have previously visited our Site. If you are logged into the social media Web site (e.g., Facebook, Twitter) while browsing on our SCIEX Site, the social media plug-in allows that social media Web site to receive information that you have visited our SCIEX Site. The social media plug-in also allows the social media Web site to share information about your activities on our SCIEX Site with other users of their social media Web site. These sharing settings are managed by the social media Web site and governed by its privacy policy.

Accessing Our Sites Globally

This site is owned and operated by SCIEX in the United States, but the information you provide will be accessible to our affiliates, vendors, and suppliers in other countries in accordance with this policy. Furthermore, if you are visiting this site from a country other than the United States, your communication with us will necessarily result in the transfer of information across international borders. The level of legal protection for Personal Data is not the same in all countries; however, we will take the security measures described in this Privacy Notice in an effort to keep your information secure. By using this site, you understand that your Personal Data will be stored and processed in the United States and in any country to which we may transfer your information in the course of our business operations.

Notice to California Residents

Subject to certain limits under California Civil Code § 1798.83, California residents may ask us to provide them with (i) a list of certain categories of Personal Data that we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, and (ii) the identity of those third parties. To make this request, California residents may contact us at dataprivacy@sciex.com.

Changes to Our Privacy Policy

We will only use Personal Data in the manner described in this Privacy Policy in effect when the information was collected from you or as authorized by you. However, and subject to any applicable consent requirements, we reserve the right to change the terms of this Privacy Policy at any time. Any changes to this Privacy Policy will be reflected on this page with a new effective date. SCIEX encourages you to review this Privacy Policy regularly for any changes. Any Personal Data collected upon your continued use of SCIEX Sites will be handled in accordance with the currently-posted Privacy Policy.

Additional Language for Online Terms of Use

Privacy and Security

AB SCIEX, LLC (“SCIEX”), along with its affiliates and subsidiaries respect your privacy, value our relationship, and are committed to safeguarding your privacy. We understand the importance of privacy to our customers and visitors to the SCIEX websites. Our use of Personal Data is governed by our Privacy Policy and by accessing and using the SCIEX websites, you agree to be bound by that Privacy Policy.

You recognize and agree that when submitting your personally identifiable information to SCIEX websites, while SCIEX has safeguards in place to prevent unauthorized access or interception, there is no absolute guarantee of security. IN THE UNLIKELY EVENT OF AN INTERCEPTION OR UNAUTHORIZED ACCESS DESPITE OUR EFFORTS, SCIEX SHALL NOT BE RESPONSIBLE FOR SUCH INTERCEPTIONS OR UNAUTHORIZED ACCESS, OR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS) SUFFERED BY A CUSTOMER OR USER, EVEN IF SCIEX HAS PREVIOUSLY BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, SCIEX DOES NOT WARRANT, EITHER EXPRESSLY OR IMPLIED, THAT THE INFORMATION PROVIDED BY ANY CUSTOMER SHALL BE FREE FROM INTERCEPTION OR UNAUTHORIZED ACCESS, AND DOES NOT PROVIDE ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. EACH CUSTOMER IS RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF HIS OR HER OWN PASSWORD.

We use cookies and by using this site or closing this message, you agree to our privacy policy.

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Software has already been registered to another instrument. Please check your AID and try again.If you want to change the License Key to another instrument, please submit a new case.

Software has already been registered to the instrument selected. Please check your instrument's software by going to the Instruments page and selecting the instrument in your "My Instruments" section. Here you will see a Software tab where you can view your instrument's software information. You can also go to the Registered Software page to view software associated with your instrument(s). If you are not finding what you are looking for, please submit a new case.