eBay and Elasticsearch: This is not small data

What to explore next...

Imagine working at eBay, where there’s millions of sellers, 162 million active buyers, and 800 million listings – which in 2015 added up to $82 billion in gross merchandising volume.

Needless to say, they’re not dealing with small data, and as
eBay engineer Sudeep Kumar puts it, the amount of data they deal with only
continues to grow organically. Which is why they adopted Elasticsearch to
handle all of their search functionalities across the business.

And while their Elasticsearch journey started – as it typically does – with installing our software and interacting with
the community on our forums to get some advice along the way, Sudeep soon felt
the pressure to figure out how to scale eBay’s deployment in order to
accommodate demand. Not to mention the fact that he has tight SLAs to
adhere to for his tier 1 customers – if something’s not working, it needs to be
fixed, fast.

Leveraging Elastic Support to Scale

This is why eBay became an Elastic subscription customer,
where they are fully leveraging our support expertise to continue to expand and
fine tune their deployment – which is up to 18-19 clusters … but who's
counting? Well, probably Sudeep.

The unique aspect of support at Elastic is each customer gets assigned a dedicated Elastic support engineer to work with them throughout their project, instead of interacting with someone new and with no prior knowledge or exposure to their environment every time they file a ticket.

Sudeep got to meet the Elastic support engineer he’s been
working with over the past six months, Joshua Rich, at
Elastic{ON}16. We asked
them to share what their journey has been like so far.

Watch the video to find out!

If you’re interested in our Support services, as well as the
other goodness you get with our
subscriptions, please don’t hesitate to
reach out. We always love hearing about how the Elastic Stack is being used to make
life – and well, work (of course) – better.