Mozilla would like to thank the following people for their contributions to the support.mozilla.org website over the years:

Administrators

Rosana Ardila, from Berlin in Germany, is the Community Support Program Manager. She works together with the community to find new ways of growing the community and providing the best support for Firefox users all over the world. She is rosana on IRC and rard in the forums.

Ibai Garcia, from Abadiño in Spain, is our services expert. Ibai is building up our support for services like Firefox Sync and he works with other Mozilla teams on how to support our new and upcoming web products. He is ibai on IRC and in the forums.

Michelle Luna, from San Francisco in California, is our mobile expert. She is building up our support for Firefox on mobile and is very active in building up a community around those new and exciting Mozilla products. She is michelleluna on IRC and mluna in the forums.

David Tenser, from Eskilstuna in Sweden, is the director of support at Mozilla and responsible for SUMO. He wrote the first Firefox help website in 2002 and is now leading the effort to deliver the best possible help to Firefox users around the world. He is djst on IRC and the forums.

Kadir Topal, from Duisburg in Germany, is the product manager at SUMO. He helps to define and communicate product vision and strategy, and build consensus among SUMO staff and contributors, developers, UX designers and other teams regarding priorities. He is Topal on IRC and KadirTopal in the forums.

Michael Verdi, from San Antonio in Texas, is the SUMO content manager and resident video artist. Among many things, he works together with our community to write new and improve existing support articles. He is verdi on IRC and the forums.

Cheng Wang, from Mountain View in California, is our metrics guru. He constantly squeezes as much information as possible from the data we get on SUMO to help developers improve Firefox. He is cww on IRC and the forums.