System Engineer IV

Overview

The System Engineer IV is the top technical leader responsible for leading and facilitating the efforts associated with delivery of highly complex technical solutions in support of projects related to NASCO MembersEdge Product. The role requires exceptional knowledge of the MembersEdge product, health insurance, and coding languages applicable to NASCO. The System Engineer IV is a distinguished system matter expert in multiple facets of and a prominent authority of the entire MembersEdge product. The System Engineer IV leads solutions for the full life cycle from concept to disposal, leads the strategic planning process, leads the integration and verification of the system elements, and leads the automation and improvement of existing systems, workflows, and control gates. Through technical management, reviewing system capabilities, coordination of multiple internal constituencies, identification and resolution of inter-system issues, conducting technical exchange meetings, conducting technical briefings, and mentoring other technical resources, the System Engineer IV assists in setting direction for the technical team. The System Engineer IV communicates with Managers and Customers regarding status of assigned projects and customer requests.

Explores system capabilities to support specific business needs. Determines the economic and operational feasibility of using system solutions to satisfy information needs and presents proposals for system enhancements, improvement and/or replacement of existing systems

Leads, reviews, develops, maintains, and approves detailed technical deliverables for thoroughness and impacts to system, including performance and capacity

Communicates to and works with management on opportunities for improving NASCO and customer performance

Develops and leverages reusable solutions that reduce cycle times and speed to market.

Provides coaching and mentoring for less experienced System Engineers

Builds relationships with internal and external customers and peers

Acts as liaison with NASCO architects to identify and implement system and data standards and policies

Acts as the primary expert technical thought leader for the delivery and maintenance of technical solutions

Performs strategic system planning to provide the necessary leadership for the development of an enterprise wide technical architecture

Leads and facilitates efforts applying sound judgment, discretion and analysis in coordinating, developing and designing computerized information systems solutions for business problems to meet expanding or changing business requirements

Develops, promulgates, and maintains application policies and procedures to provide satisfactory control and quality assurance throughout all phases of projects and department activities

Reviews products, applications, documents and systems to ensure they are in compliance with established quality standards and meet requirements

Validates the quality of deliverables produced by members in the team

Verifies application code as defined by high-level requirements and coding standards by utilizing development techniques

Leads program validation process (e.g. ensure the development of products that meet customer. requirements; assess customer satisfaction with deliverables) through facilitating peer reviews and walkthroughs

Develops, reviews, and approves promotion implementation plans ensuring the plan is enacted and documented. Assists Project Manager in planning and developing all documents necessary for the implementation

Identifies and recommends scope and direction changes due to multiple reasons such as errors, solution improvement, etc to better meet customer needs

Leads technical support of Integration, Model Office, Production Staging, and Production environments, including monitoring / balancing of inventory and system issues, plus research and resolution of issues so claims can be paid accurately and timely

Minimum of 15 years of programming experience in either mainframe or mid-tier applications. NASCO experience is highly preferred

Minimum 15 years of customer facing experience

Minimum15 years of experience working independently and remotely with the majority of interaction with others being over the phone. (required if person is remote)

Minimum 15 years of proven experience in developing and implementing software testing strategies

Minimum 15 years of proven experience working with customers and end users

Minimum 10 years of proven experience leading, supervising, and mentoring System Engineers.

Minimum 12 years of proven experience leading, supervising, and mentoring System Engineers.

Minimum 12 years of proven experience serving as a Technical Leader on Large size Projects (5000+ hours)

Minimum 14 years of proven experience serving as a Technical Leader on Small to Medium size Projects (500 to 5000 hours)

Required Training and Education:

Bachelor’s Degree or Equivalent

Master’s Degree or Equivalent

Desired Training and Education:

Certification in a relevant software discipline

NASCO is a Minority/Female/Disability/Vet/Affirmative Action Employer.

Role/Department Specific Details

Candidate will assist in setting direction for the MembersEdge cycle support team through technical management, reviewing system capabilities, identification and resolution of inter-system issues, conducting technical exchange meetings, conducting technical briefings, and mentoring other technical resources.

Candidate will be required to provide on call Level 3, Level 4 support when application code review is not required. Candidate will review and update processes and procedures, provide forecasting and adjusting of cycle times, check file volumes and advise on system capacity, provide support into overall cycle improvement/stability and provide cycle RTI ideas.

Candidate will perform strategic system planning to allow for future system growth and explore system capabilities to support specific business needs. Candidate will determine the economic and operational feasibility of using system solutions to satisfy information needs and presents proposals for system enhancements, improvement and/or replacement of existing systems.

Candidate will review products, applications, documents and systems to ensure they comply with established quality standards and validate the quality of deliverables produced by members in the team.

Candidate will lead technical support of application environments, including monitoring / balancing of volume and system issues, plus research and resolution of issues so claims can be paid accurately and timely.

Candidate will act as liaison with other architects to identify and implement system and data standards and policies