How can we help?

Help & FAQs

BOOKING & PAYMENT

How do I make a booking?

Booking your cleaning is really simple. Go to our encrypted booking page and choose the date and time you’d like our team to clean your home. It only takes 60 seconds and you’ll receive your confirmation by email within 15 minutes.

If I don’t want to book online, what do I do?

That’s okay. We have plenty of other ways for you to book! You can book over the phone by calling us on 015039877 at any time between 8:00AM-8:00PM, any day of the week (yes even weekends!) If you can’t call us for whatever reason then you can send an email to info@topcleaners.ie and either request a callback or make a booking. Lastly you can talk with us on our website’s live chat function. Click that “Top Cleaners Live Chat” bubble in the bottom right of your screen to be connected with one of our team and they’ll help you out.

How do I pay

We take your credit or debit card details at the time of booking however we will only collect payment after your cleaning service has been performed. We accept all major credit cards (including American Express) and debit cards for payment. But you can also pay by cash too. If you choose to pay by cash then simply select the cash option on the booking form and give the payment to one of your cleaners after they have finished cleaning and you are satisfied with their work. Alternatively, if you won’t be home then you can leave the payment on the kitchen table. A receipt will be emailed to you after your cleaning.

How do I cancel or change my booking?

You can login to your account here and amend or cancel your booking yourself. You can also call us on 015039877, email us at info@topcleaners.ie or chat with us on our live chat function, which can be accessed by clicking the bubble in the lower right of your screen. (Live chat only available on desktops)

How much notice do I need to give prior to the visit?

Best way, you’d book your cleaning as far in advance as possible so that you can secure your preferred time slot. But we’re often able to facilitate last minute bookings. Please get in touch to check our availability.

How do I use a discount code or a voucher?

To use one of the these just enter the code on the discount code box on our online booking page.

What cities do you clean in?

At the moment our cleaners work hard to make Dublin, Wicklow, Kildare, Meath and parts of Louth. Take a look at our cities pages to see a list of the areas in these cities where we clean. If you don’t see where you live on these pages just get in touch at info@topcleaners.ie and we will let you know if we clean in your area or when we plan to start to cleaning there.

ON THE DAY OF CLEANING

Do I have to be home for my cleaning?

No, just leave your key to gain entry and we will take it from there. You can leave a key under the mat, in the mailbox, at the front-desk… whatever is most convenient for you.

Do your cleaners bring their own supplies and equipment?

Yes, our cleaning teams come completely prepared to make your house shine! We provide absolutely everything. They will bring the following:

8 Bar most powerful steamer (3000 euro commercial)

Steel scourers

Gloves

Products against lime scale and mould

Kitchen and bathroom cleaner

Window and glass cleaner

Furniture spray

Oven cleaner

Non abrasive spray

Bleach

Vacuum cleaner (if you don’t have one)

Mop and bucket

Non abrasive cleaner

Sponge cleaners

Cloths for windows, ﬂoors, furniture

How many cleaners will come?

It can range from just one for very small jobs or up to 4 for bigger cleanings.

What time the cleaners will arrive?

Our cleaners will always try to arrive on time for your clean however do please allow 30 minutes to take into account heavy traffic. We recommend if you need to leave your house for example by 11am that you book your clean for 10:30am to make sure the cleaners are there in plenty of time before you need to leave. We will give you a call if your cleaner is going to be late.

How long will my cleaning take?

We usually estimate 3 hours per 1 bedroom house, but we do not specify a length of cleaning as it all varies from the nr of cleaners we send to the actual condition of the house. We clean until we are finished for a standard home and within reason.

SERVICES PRICING & POLICIES

How much will my cleaning cost?

What types of service do you offer?

We have now 3 categories of cleaning. Our first is a standard clean. This is a light clean of the most important parts of your house and is perfect for regular cleanings. Our 2nd is a deep clean which is recommended for people who have not had a professional cleaning over the past 3-4 months. It’s moreover advised to get a deep clean before you book a regular cleaning from us. This initial deep clean will make it a lot easier for your current cleaners to preserve your home in tip-top form. Our 3rd level is a comprehensive end of tenancy cleaning (also known as move-in/move-out cleaning). This includes every little thing cleaned in our deep cleans, with the add-on of spot cleaning of walls, deep cleaning of doors and cleaning inside all wardrobes, presses, cupboards and drawers.

How do I know what has been cleaned?

All of our cleaners work to a checklist that we guarantee to complete. They work through your home, ticking off the tasks as they complete them. Once they have finished all of the tasks on the checklist they leave the checklist behind for you. That way you can be confident that all of the tasks have been completed to the highest Top Cleaners standard.

What is a deep clean?

A deep clean is for first-time customers or customers who haven’t had their home professionally cleaned in the last three months. To see the extra things we do for super cleans, check our services page.

Is there an extra charge for booking a weekend clean?

Nope. It’s still the same affordable price.

Are all prices inclusive of VAT?

Yes they are.

Do you offer end of tenancy cleaning?

Of course we do! At Top Cleaners we call end of tenancy cleans move in/move out cleans because sometimes you need a really thorough clean when you are moving into a new home. Our cleaners work to a check list for move in/move out cleans which includes spot cleaning all the walls and cleaning inside all the cupboards but if there is a specific task you want your cleaning team to focus on then please let us know. We have a much longer checklist for these cleanings and you can add extras such as having us clean your fridge, oven and interior windows cleaned too. Click here for more on end of tenancy (move-in/move-out) cleanings.

Do we do after building cleaning?

Yes we do. Call us a on 015039877 to book today.

Whay we charge a flat rate instead of hourly pricing

We charge a flat rate price per number of bedrooms rather than per hour, this means that you know exactly what we promise to provide, and our cleaners keep working until the job is done. As our cleaner cleans to a checklist you know exactly what is included in the price. It really is that simple!

TRUST & SAFETY

What is your 100% satisfaction guarantee policy?

If you’re not happy with any part of your cleaning, we will offer you a re-clean at a time that suits you, free of charge.

Are you and your cleaners fully insured?

Yes! All Top Cleaners professionals are covered by public liability insurance.

Can I leave my keys with my cleaner?

Yes, this is the easiest option for regular cleanings. It gives you much more freedom and as all of our cleaners are fully vetted and insured, you should have no worries about leaving your key to them.

How can I trust my Top Cleaners professional to do a good job?

We want all of our customers to have the best possible experience with TopCleaners. To ensure this, all of our TopCleaners professionals have gone through a strict recruitment process, from an in-person interview to a trial clean with one of our 5-star cleaners.

Are TopCleaners professionals experienced in their field?

Yes! All of our ToCleaners professionals have had previous experience in paid domestic cleaning. Additionally, every professional must maintain a certain rating to remain on our TopCleaners platform.

Are TopCleaners professionals background-checked, trustworthy?

Yes! All TopCleaners professionals have been through police background-checks in order to come on board with us. All cleaners are interviewed in person. Then they’re thoroughly reference checked. This is exactly how we’re able to guarantee you such high quality cleanings each and every time

Can I trust TopCleaners with my credit card transactions?

Yes! Your credit card information is not stored in our system – all payments are processed through Stripe, a secure, 256-bit SSL-encrypted, PCI-compliant system used and trusted by companies worldwide.

EXTRAS

What extra services do TOP CLEANERS provide?

For an extra charge you can book a number of services on top of your clean including:

Is there anything you cant do?

We would like to say no, that anything is possible here at Top Cleaniners. However we don’t mow lawns or walk your dog. However if you do have any special requests or want a hand in arranging any of the above then just get in touch as we would love to help you.

How long does the carpet and upholstery professional steam cleaning takes and dry after?

We estimate the cleaning time around 30 minutes per room and 1 hr 30 minutes per 5 seaters sofa Let the carpets to dry for at least a few hours (overnight if possible) before walking on them.

Fantastic job of cleaning my 2 sofas. Look brand new again! It was a challenge as I have an old dog! You were also nearly half price compared to the other quotes I got! Very professional service too. I would definitely recommend this company: )

I can’t recommend enough I had these guys today cleaning my suite carpets absolutely two hard working guys and very nice kept checking with me everything was ok super super job everything looks brand new definitely use your services again and also a great price thanks so much

With only 2 days notice eco clean solutions came and cleaned my stairs and landing carpet and done an amazing job. I can highly recommend this company .They are very efficient and reliable. Thanks again guys.

I highly recommend Eco Clean Solutions, they were in my apartment in Temple Bar are and they did a great job cleaning the carpet. I thought that it would be impossible to clean the carpet as it was very dirty, but the guys came in and when I came back in, I could not believe in the extraordinary job they have done.Constantin was the person who I spoke over the phone, very nice approach and he responded my question always quickly and efficiently.Next time, no doubt who I will call. Thanks guys, you did a super B job.

I could not recommend this service any higher ! I got my carpets and leather couch cleaned. Not only was the price amazing but my carpet and couch look brand new. The staff are so professional, hard working and friendly. I've tried other companies in the past and never got results like this 🌟🌟🌟🌟🌟

We availed of the 3 Bed, Stairs & Landing deal and upholstery clean and are super happy with the results. Viktor and his team were professional, efficient and thorough. We'd highly recommend their services and will be in touch again!

The guys arrived a bit earlier than expected which wasn't an issue as I was at home. They got to work immediately and didn't take a break at all during the almost 3 hours. They cleaned the carpets in 2 bedrooms, 1 rug, floor and wall tiles in bathroom and kitchen and the couch which they advised would not dry for a day or two which was correct. Brilliant job, I was really delighted. The guys were quiet, polite and worked really hard. I used Eco Clean as they were recommended by a friend of mine and I wouldn't hesitate to further recommend them. I intend to use them again in the future. Many thanks to Constantin and the workers.

The guys arrived at the time promised and did a fabulous job cleaning my couches, they were very nice to my grandson who likes to offer everyone tea or coffee and took time to have a cup with him. I couldn't recommend them highly enough.

Amazing!!! Tatiana and Tasha are fantastic and hardworking cleaners. They did a deep clean of my house recently and did a fantastic job. Lovely ladies, so friendly, professional and very hardworking. Very impressed :-) :-) :-)

Got 2 rooms and stairs and landing and sofa done today and I'm sooo impressed. Professional team, quick cleaning service and all my carpets and my sofa came up like new. I will 100% use this service again and recommend. Such a great price too

I was so impressed by the results of my Rugs being cleaned by Eco Clean I had to post a review. Two very dirty rugs came up like new after they were cleaned by two efficient and polite members of the Eco Clean Team. I would highly recommend this service! Gerard

Had my stairs landing and 2 bedrooms cleaned today . Have to say I was amazed at how clean they came up they are like new carpets!! Would highly recommend this company to anyone wanting their carpets done great service and great price thanks a mil