Chatbase review

I have been receiving a few enquiries about Chatbase recently. Since you can see the benefits of using Chatbase a lot better after integrating it with your chatbot, I thought I will do a review of Chatbase based on my recent experiences.

Note: This is not intended to be a comprehensive review. This is what I have seen till now, sort of a “first looks” review.

For context, I integrated the SupportBot on my website with Chatbase about 2 weeks back. However, the SupportBot is being constantly updated and improved and you might notice a few differences between its behavior and what you see in the Chatbase output.

SupportBot

The support bot is a chatbot which helps guide visitors to this website to different kinds of content and services based on the user’s request.

As you can see, it works a bit like a phone tree (although it is designed to handle input which is also freeform, like a typical chatbot would).

Conversation Transcripts

One of the coolest features in Chatbase is the ability to see conversation transcripts. This is all the more important because you can’t do it easily from the Dialogflow console. After seeing how Chatbase has been implemented overall, I have a feeling the crippled interface inside the Dialogflow console might be quite intentional. But that’s a topic for another day. 🙂

And importantly, the folks at Chatbase have put a lot of thought into the UX. It is an excellent example of an interface which is minimal while also being useful.

Here is how you view the transcripts:

Clicking on the View transcripts link will open up the transcripts as a panel on the right:

As you can see from the image above, you can scroll from one transcript to the next using the left and right arrow button.

Pretty neat!

You can also see watch the video I recorded about this feature:

Overall, I think the feature is very well implemented.

Funnels

This is another interesting feature that I played with.

Once you click on the Add Funnel button, you will see a popup which you can populate as a sequence of intents you want to see triggered.

I have created a funnel which tells me how many people get all the answers correct for the quiz they take on the SupportBot.

You can click through on the name of the funnel and see its results:

Simple and effective!

As a side note: Only about 20% get answers to all questions correct. Since the quiz is on the topic of Dialogflow, I must be doing a pretty lousy job of explaining Dialogflow on this site. 🙂

I also recorded a video about Chatbase funnels.

Conclusion

There are more features in Chatbase, and I will probably do an update of this review, or perhaps create a new post and link to it from here.