Recent guest reviews

I have been traveling to Jamaica for over 23 years and have stayed at 4 and 5 star properties as well as 2 star. The Jewel Runaway Bay is the PERFECT Family all-inclusive resort. The beach is lovely, the children's program was full and lively (especially with2 days of rain). They even have a good tween/young teen program, a rarity for that age group with a game room, pool table, etc.The staff was the KINDEST and most helpful I have ever encountered. We preferred the Jewel over Beaches Negril which is MUCH more expensive. I am a 56 year old woman and went with my 23 year old daughter. It is NOT the perfect adult resort as there are no adults-only pools or activities except for late night at the disco which is mediocre because families with kids are in for the night. We enjoyed the Spa, a free and they did a positively MARVELOUS job with extras like a celebration for my daughter's birthday and our day renting a cabana! Would definitely recommend for families. For adults only (couple or singles), choose Jewel Grande in Montego Bay or Jewel Dunn's River if a perfect beach is important to you as the Jewel Paradise Cove sounds wonderful but doesn't have as nice a beach. Buffet food was best I've had at an AI, though we prefer local cuisine which was always available. Finally, we upgraded to a Junior Suite with concierge and plunge pool. I never thought I was the plunge pool type but after having one, I would do it again if affordable.

My husband and I enjoyed our stay. The staff was so kind and accommodating. The food was good. The entertainment kept us entertained. Wish we could have stayed a bit longer, but we’ll be back in the future.

The staff displayed very good customer service, the food most most time a bit salty. The bathroom was the worst, everytime you take a shower the bath is under water, i have to keep putting towels on the ground. The bed linens not all that.

This was a wonderful vacation spot for our family. We have a 8 and 10 year old and the property was just the right size for them to manage too. The snorkeling and water sports were fun. The lazy river and slides were a nice option too! It was all good!!!! The customer service was great when my kids got a sun rash.

Jewel Runaway Bay was such a beautiful resort!! Located in a great location between Ocho Rios and MoBay, very convenient to visit attraction sites in both areas. Resort itself was clean, staff was accommodating with very warm, friendly personalities. Only concern would be accessibility for disabled persons in regards to the pool/beach. Having a family member requiring the use of a wheelchair, Adding a pool lift to at least one of the pools and having a beach wheelchair on property would have made this experience more memorable.

The property is ok and fun but the staff are unfriendly and disrespectful especially the front desk staff. There is also limited food choices and the serves always make it seems like it's a bother to clear your table. The water park is fun as well as property amenities but i wouldn't recommended stay just going for the waterpark experiences.

The staff here is amazing . Our Butler Shamille was the best! She loves her job and is shows! I could go on and on about her but now for the property....There is some remodeling happing and it truly does need a bit of updating. There is only one indoor dining option so no need to bring dress clothes. You will be sweating during all your meals. Most of the ceiling fans outside were inoperable Bring bug spray too because even though the property is sprayed daily, the mosquitos are terrible. The beach here is beautiful, calm and clear. The rooms are large and housekeeping was great. The pools are waterpark were clean and well maintained. We enjoyed talking with the staff and learning about the Jamaican culture. Eric was also one of our favorites, he even stayed almost an hour after his shift just talking with us! Anything the property lacked, the staff made up for with their great service and great attitudes!
(Ayisha at the front desk was also amazing).

Property features

Jewel Runaway Bay Beach Resort & Waterpark - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. There's free valet parking and an airport shuttle for a fee. The 24-hour front desk has staff standing by to help with concierge services and dry cleaning/laundry. Other amenities at this all-inclusive property include a free water park, a nightclub, and a lazy river.

Need to know

Wonderful beach area, fun waterpark, awesome jerk stand on the beach, great drinks, just the right sized resort for family- we felt very safe and our kids loved the place.

By CJ, from Iowa on May 4, 2020

Review commentKarlene responded on May 15, 2020

Thank you for your feedback on your stay here at theJewel Runaway Bay Beach & Golf Resort. We are happy that we were able to create an amazing memory for you. The all-inclusive offerings on property such as the entertainment, food and accommodations are all crafted to have our guests enjoy the vibrant and happy atmosphere of Jamaica.
We are looking forward to another opportunity to host you here

5

Family

I have been traveling to Jamaica for over 23 years and have stayed at 4 and 5 star properties as well as 2 star. The Jewel Runaway Bay is the PERFECT Family all-inclusive resort. The beach is lovely, the children's program was full and lively (especially with2 days of rain). They even have a good tween/young teen program, a rarity for that age group with a game room, pool table, etc.The staff was the KINDEST and most helpful I have ever encountered. We preferred the Jewel over Beaches Negril which is MUCH more expensive. I am a 56 year old woman and went with my 23 year old daughter. It is NOT the perfect adult resort as there are no adults-only pools or activities except for late night at the disco which is mediocre because families with kids are in for the night. We enjoyed the Spa, a free and they did a positively MARVELOUS job with extras like a celebration for my daughter's birthday and our day renting a cabana! Would definitely recommend for families. For adults only (couple or singles), choose Jewel Grande in Montego Bay or Jewel Dunn's River if a perfect beach is important to you as the Jewel Paradise Cove sounds wonderful but doesn't have as nice a beach. Buffet food was best I've had at an AI, though we prefer local cuisine which was always available. Finally, we upgraded to a Junior Suite with concierge and plunge pool. I never thought I was the plunge pool type but after having one, I would do it again if affordable.

By Linda, from New Jersey on Mar 17, 2020

Review commentManager responded on Mar 17, 2020

Thank you for taking the time to review our resort after your recent visit to our property.
We do appreciate your feedback and comments which we will share with our team. We are happy to hear that you enjoyed your vacation with us, and the services offered by our associates.
We look forward to seeing you soon.

5

PartnerCouples

My husband and I enjoyed our stay. The staff was so kind and accommodating. The food was good. The entertainment kept us entertained. Wish we could have stayed a bit longer, but we’ll be back in the future.

By a verified traveler on Mar 14, 2020

Review commentManager responded on Mar 14, 2020

Thanks for such a superb review! We are happy that you chose the Jewel Runaway Bay Beach & Golf Resort and that you enjoyed your experience enough to share it with us.
We do hope that you will give us the pleasure of hosting you again soon.

2

FamilyFriendsFamily

The food and service were just ok. Not the level we are use to with all inclusive stays. The rooms were outdated. No bar service at the beach or pools and WiFi only worked in the lobby.

By a verified traveler on Mar 8, 2020

Review commentManager responded on Mar 9, 2020

Thanks for your review! We are happy that you chose the Jewel Runaway Bay Beach & Golf Resort and that you enjoyed your experience enough to share it with us.
We do hope that you will give us the pleasure of hosting you again soon.
Warm Regards

3

PartnerCouples

The staff displayed very good customer service, the food most most time a bit salty. The bathroom was the worst, everytime you take a shower the bath is under water, i have to keep putting towels on the ground. The bed linens not all that.

By a verified traveler on Mar 4, 2020

Review commentManager responded on Mar 4, 2020

Thank you for taking the time out to provide us feedback, we appreciate all feedback from you our valued guest, here at Jewel Runaway Bay Beach and Golf Resort we aim to satisfy all the needs of you our valued guest. Thank you for sharing your experience with us. We do hope to host you and your family again in the near future.

3

Family with small children

It was ok apart from the check in process that was disappointing, errors were made and that changed the mood of the trip

By a verified traveler on Mar 3, 2020

Review commentManager responded on Mar 3, 2020

Thank you for your rating, we appreciate your comments and have noted your concerns.

4

Family

This was a wonderful vacation spot for our family. We have a 8 and 10 year old and the property was just the right size for them to manage too. The snorkeling and water sports were fun. The lazy river and slides were a nice option too! It was all good!!!! The customer service was great when my kids got a sun rash.

By Laur on Mar 1, 2020

Review commentManager responded on Mar 3, 2020

Thanks for such a superb review! We are happy that you chose the Jewel Runaway Bay Beach & Golf Resort and that you enjoyed your experience enough to share it with us.
We do hope that you will give us the pleasure of hosting you again soon.

5

Everyone

By a verified traveler on Feb 25, 2020

Review commentManager responded on Feb 25, 2020

Thank you for your rating.

5

Friends

The snorkeling was amazing. Staff was also great. Moonstone was a favorite

By a verified traveler on Feb 4, 2020

Review commentManager responded on Feb 5, 2020

Thanks for such a superb review! We are happy that you chose the Jewel Runaway Bay Beach & Golf Resort and that you enjoyed your experience enough to share it with us.
We do hope that you will give us the pleasure of hosting you again soon.

Drinking + Dining

Drinking + Dining Details

Having Fun

Recreation features at Jewel Runaway Bay Beach Resort & Waterpark - All Inclusive include 4 outdoor tennis courts and a waterpark with a lazy river. The property has 3 outdoor swimming pools and a spa tub. Other recreation options include a fitness center.

Beach

Private white sand beach

Beach volleyball

Beach massages

Beach sun loungers and umbrellas

Pools

Free water park with lazy river

3 outdoor swimming pools

Spa tub

Pool cabanas (fees apply) and sun loungers

Pool umbrellas

Onsite Activities

Nightclub

Snorkeling

Kayaking

Sailing

Volleyball

Basketball court

Tennis lessons

Outdoor tennis courts

Spa Services

Full-service spa

Beachfront massage tables

Spa tub

Aromatherapy

Reflexology

Hot stone and deep tissue massages

Body wraps and scrubs

Facials

Fitness

Fitness center

Yoga and fitness classes

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

Offsite Activities

Location Highlights

Hotel Policies

Arrivals + Departures

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free valet parking.

Check-in: 3 PM

Check-out: noon

Minimum check-in age: 18

Payment types

Pet Policy

This property doesn't allow pets or service animals

Things To Know

Details about charges, deposits, or other important information:
Additional information about polices, regulations, and more:

Charges for extra guests may apply and vary depending on the property's policy.

A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.

Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.

The following credit cards are accepted: American Express, Discover, Mastercard, and Visa.

Debit cards aren't accepted.

Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

There are no elevators.

No cribs or infant beds are available.

No rollaway or extra beds are available.

Charges for extra guests may apply and vary according to property policy. A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in. Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.