Because each piece is hand finished and made in our New York workshop, no two pieces are exactly the same - making each one special and unique.

Please note that custom orders are final sale items. All of our jewelry is made to order - just for you! If you need your order sooner than 5 to 10 business days, please contact our jewelry concierge at concierge@alexwoo.com

Returns Policy

Our goal is 100% customer satisfaction. You can exchange or return any unworn and unaltered piece within 14 days of the date you receive your order. Please note this does not include any custom orders which are final sale. Shipping and handling on returned merchandise are non-refundable. In order to make a return, please call us at 1-877-WOO-ICON (US), 1-212-226-5533 (International) or email us at concierge@alexwoo.com to obtain a Return Authorization Number (*no exchange or refund will be obtained without a Return Authorization Number). All returns must include a return address, phone number, copy of your receipt, and a letter stating the reason for the return. Please note that RA numbers will expire 7 days after issued. For your protection, please insure the item for its full value and ship the item in a way that you can verify receipt (e.g. Fed Ex, UPS, USPS insured), as we are not responsible for the item until it is received, or for any shipping charges associated with the return.