3 SUMMARY This document outlines Loyola Marymount University s Information Technology Services Strategic Plan for Fiscal Years 2013 through The objectives and initiatives outlined within serve as a roadmap to achieving the following goals: Deliver robust, user-friendly, and highly-reliable technology services and resources for faculty, scholars, and students. Provide a user-friendly reporting and data management environment that ensures consistency, accuracy and security. Enable analytics for both simple and complex data in the university information systems. Provide an integrated and accessible communications and collaboration platform. Provide IT services seamlessly and securely, enabling staff and faculty at the university to be more efficient, effective, and responsive. Provide a highly available, efficient, and scalable technology infrastructure. Provide a safe and secure digital environment, free from threats that compromise the privacy of individuals or affect the ability of the university to accomplish its mission. Build an exemplary departmental brand around Information Technology communications, governance, transparency, sustainability, and service. LMU ITS Strategic Plan FY

4 ACADEMIC SERVICES Deliver robust, user-friendly, and highly reliable technology services and resources for faculty, scholars, and students. Provide physical technology and mobilefriendly digital learning services that support and enhance teaching allowing for anytime anywhere learning. Create a roadmap and plan for the university Learning Management System (LMS). Implement a simplified process for creating and supporting faculty websites. Increase adoption of the university LMS. Implement new LMS mobile and text messaging features. Provide classrooms and learning spaces with pedagogically sound technology (including A/V). Provide academic computing resources with pedagogically sound software & hardware. Pilot distributed printing capabilities with printer kiosks. Assess initial phases of desktop virtualization and architect solutions to offer students and faculty remote access to resources. Make classroom capture available in every general purpose classroom. Align academic technologies with new core curriculum requirements. Assist in the creation of library learning objects repository. Explore writing technologies for use in courses with significant essay components. Improve and provide better alignment of the support services that enhance the mission and goals of academic units. Evaluate current space plan for support services. Create templates for online training to be leveraged by units across campus. Partner the Student Help Desk with William H. Hannon Library. Assess Help Desk hours for students and faculty. Continue and enhance partnership with the Library, the Center for Teaching Excellence, and the Academic Resource Center in order to create a coordinated portfolio of services for faculty. Relocate existing academic technology support units based on space plan. Evaluate offering for-credit technology courses, in collaboration with academic programs. LMU ITS Strategic Plan FY

5 ACADEMIC SERVICES Provide appropriate technologies and services to support online initiatives. Provide a complete portfolio of academic technology solutions to be used for online and hybrid courses. Create online training, including templates and rubrics, to be leveraged by academic departments or individual faculty who wish to create online courses. Create partnerships with departments that are seeking to extend or begin online course offerings (including SOE, SFTV, Extension, and others). Metrics Usage Statistics: LMS % of courses which are active. Technology Survey Satisfaction Rates: Learning space satisfaction, faculty perspective of support effectiveness, student perspective of faculty s effective use of technology. Support and enhance the research mission of the university. Create a portal/website that clearly articulates what services are provided for research support. LMU ITS Strategic Plan FY

6 DATA MANAGEMENT & REPORTING Provide a user-friendly reporting and data management environment that ensures consistency, accuracy and security. Enable analytics for both simple and complex data in the university information systems. Establish the strategy for a university-wide reporting solution. Identify and assess the usage of reporting on campus. Develop a roadmap for a university reporting solution system. Deliver appropriate technologies in support of the roadmap. Establish a set of governance, processes, policies, and standards that define and manage university data (Master Data Management). Partner with the Office of Decision Support to finalize roadmap for expanding the data warehouse to key decision-makers across the university. Partner with the Office of Decision Support to develop the enterprise data warehouse & business intelligence for identified candidates. Identify Master Data Management (MDM) standards for the university. Establish a MDM governance organization. Develop MDM elements, structure, process, business rules and data quality standards. Establish data access, delivery mechanisms, security and usage. Provide reports of academic technology usage for academic leadership. Deliver statistics of MYLMU Connect usage. Deliver classroom capture statistics. Deliver MYLMU Connect analytics. Provide technologies to support assessment of students. Deliver infrastructure for storage of academic assessment data. Provide an assessment portfolio system that allows for having a digital repository. Metrics Reporting System Usage. Technology Survey: Degree to which users of the data find data reliable. Technology Survey: Ease of obtaining information needed to be effective in role. LMU ITS Strategic Plan FY

8 IT SERVICES Deliver IT services seamlessly and securely, enabling staff and faculty at the university to be more efficient, effective, and responsive. Optimize existing technology resources. Enhance business analyst and technology support for university units. Increase awareness and buy-in of existing technologies through better communication and focused workshops. Strengthen the university process for reviewing sub-optimal systems and processes. Create robust application infrastructure to support a loosely coupled and tightly integrated application environment. Identify strategic candidates for synchronous application integrations. Reduce point-to-point integrations by migrating existing and implementing new integrations on the Fusion Middleware platform. Expand data set and capabilities of Microsoft Forefront Identity Manager (FIM) to enhance automation of account provisioning process. Implement the orchestration of various workflows to enhance business process and reduce bulk nightly integrations. Support the implementation of userfriendly, cost-effective, and highly integrated information management tools and services for staff. (Sponsors in parentheses.) Implement video storage solutions for academic and business units. Implement system to best collect parent data. Implement Constituent Relationship Management (CRM) for student services. Upgrade advancement system. (University Relations) Implement HR Self Service Benefits Enrollment. (Human Resources) Implement community and complaint resolution. (Co-sponsored) Upgrade Blackboard Transact university card system. (Campus Business Services) Evaluate and implement Service-Now as a solution for other university service departments. Implement CRM for University Relations. (University Relations) Implement scholarship management. (University Relations) Implement Banner Student Information System (Loyola Law School) Evaluate and implement Service-Now as a solution for other university service departments. Build and develop system architectural standards. Create standards Metrics Increase in Efficiency: Number of people, duration, and cost. Increase in Effectiveness: Outcome of the processes, reduction of error and redundancy. Technology Survey: Technology enables responsiveness to business needs. LMU ITS Strategic Plan FY

11 BRAND BUILDING Build an exemplary departmental brand around Information Technology communications, governance, transparency, sustainability, and service. Develop an ITS communications practice. Create a formal ITS communications discipline. Create a website to promote ITS communications. Retain the best team. Incorporate recommendations from Administration Division staff climate analysis. Develop standards for ITS-hosted meetings. Create a culture of appreciation by celebrating success. Implement telecommuting 2.0. Provide roadmaps and support for ITS employees to pursue different kinds of careers within IT. Create a well-defined catalog of technology services that are offered by ITS, as well as a portfolio of business services offered by process owners. Continue to build out Service-Now service catalog and service portfolio. Create repeatable and sustainable processes for supporting customers. Develop a culture of standard operation procedures (SOP). Populate the knowledge base of information. Automate processes where possible. Continue to drive social IT practices within ITS. Continue the adoption of the live feed within Service-Now for internal ITS communications. Develop project management and portfolio management best practices. Formalize role of appropriate governance structure in prioritizing technology initiatives. Create buy-in from the university community on technology initiatives. Continue to build an active, transparent, and effective approach to decisionmaking within the university community. Create service opportunities for ITS staff. Metrics: Technology Survey. Communications. LMU ITS Strategic Plan FY

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