The card enclosed was from some random person, but flowers were from my fiancé. When he saw what came, he immediately said they looked larger and way better online. So extremely disappointed, and embarrassed because these were delivered to my work place. Never again...

And the ratings on their site are either written by staff or hand picked..

My rating of my horrible roses cannot be found, nor any other bad rating....things that make you say hmmm.We are working on a full refund, and they can have these old ugly roses back.

"ORDERED FLOWERS FOR MY NEPHEWS MEMORIAL SERVICE. FLOWERS ARRIVED WILTED AND IN A CARDBOARD CONTAINER. THEY NEVER ORDERED MY SISTERS FLOWERS. EMAIL CONFIRMATION FROM THEM SAID THEY DID BUT TRACKING..."
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