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Die hilfreichsten Reviews für DonorStudio

Donor Studio is now Studio Enterprise- Great product for the right fit

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Bewertet am 29.10.2014

David A.

Rundfunkmedien

Quelle des Nutzers

Quelle: SoftwareAdvice

4/5

Gesamt

4 / 5

Benutzerfreundlichkeit

3.5 / 5

Eigenschaften & Funktionalitäten

3.5 / 5

Kundenbetreuung

Preis-Leistungs-Verhältnis

Wahrscheinlichkeit der Weiterempfehlung:

UnwahrscheinlichÄußerst wahrscheinlich

Vorteile: This vendor is a very good fit for a small, medium, or even some large sized ministries with certain needs in mind. The product is a good solution for keeping track of Donors, Product Orders, Inventories, Communications, and a number of other types of information to help ministries reach the people who support and participate in the ministry in one form or another. Their support model is great for even smaller ministries, as they offer strong support staff to supplement what some ministries may not have in house. They also are responsive and great people to work with in general. They are always working to improve their products.

Nachteile: Sometimes the needs of the ministry doesn't exactly fit the mold of the system and requires tweaking in order to work for their purpose. Also, sometimes the ministry may have staff that operate at a higher level of expertise in support and most support calls are started at the bottom level and worked up. Sometimes this can be good as bottom level support steps might get missed, but sometimes this is a cost of time and effort of both the vendor and the ministry.

Using Donor Direct Software has made us more efficient

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Bewertet am 29.10.2014

Bradley B.

Religiöse Einrichtungen

Quelle des Nutzers

Quelle: SoftwareAdvice

5/5

Gesamt

4 / 5

Benutzerfreundlichkeit

5 / 5

Eigenschaften & Funktionalitäten

5 / 5

Kundenbetreuung

Preis-Leistungs-Verhältnis

Wahrscheinlichkeit der Weiterempfehlung:

UnwahrscheinlichÄußerst wahrscheinlich

Vorteile: The Donor Suite of products has made my team more efficient. Therefore they have more time to be innovative. We spend less time doing traditional IT work and more time doing value added activities. Donor Direct takes our feedback and suggestions seriously. Many times our suggestions or enhancement requests are included in the next release.

Nachteile: I have nothing that I like the least about the software. With regards to the vendor, the one concern that I have (and this is not their fault) is that they are the only game in town in our vertical. It sometimes concerns me they they do not have serious competition. However, I have not seen this impact customer service or quality control.