Documentation Specialists ensure the documents of an organization are stored in an orderly manner and are easily accessible to staff. Their main duties are developing and implementing document management and control strategies.

◦ Expedite work orders to ensure completion within client guidelines and given time frames.
◦ Associate documents sent from field to the appropriate work order.
◦ Maintain knowledge of all unique client guidelines in order to give correct information to in-field representatives.
◦ Trained new employees to the department as well as cross trained current employees from other departments to understand duties of a Document Specialist.
◦ Answer telephones while providing excellent customer service and routing calls to the appropriate department.

As an electronic document specialist I received all the mail from numerous insurance companies, date-stamped, sorted by type and company, then scanned into their LYNX computer system. I would then assign the authorizations to the patient's accounts and assign some of the documents to the document management team for them to process. My productivity was extremely high and I enjoyed my job. I left because my 16 year old grandson came to live with us and I started home-schooling him. He was at a critical time and I needed to help him. He has since gone back to his Dad's home in TN and I am without a job.

Previous Experience:

Electronic Document Specialist at Advanced Infusion Solutions

Administrative Assistant II at University of Mississippi Medical Center

Quality checking all incoming documents for correct information, missing pages, and designating destination. Organizing files to company standards and inputting all data into system. Created Excel worksheet system for all incoming package intake and organization. Organize packages into containers, label with ID, store in vault, and log into tracking system.
Essex Mortgage Trailing Document Specialist 07/2016-01/2019
Open and sort all incoming packages. Checking document accuracy and ordering corrections if necessary. Sort trailing documents by investor, scanning all items for record keeping and inputting document data into system. Create individual spread sheets in excel for each new investor, keeping track of all outgoing documents. Contact clients or county recorders office frequently via phone or email to purchase/request documents. Created and updated logging system using excel to keep track of all outgoing documents and shipments. Speak to investors frequently to fulfill any requests. Ship all documents via UPS or Fedex in a timely organized manner.