Norman says she hadn't even ordered when she heard something overhead.

"You could hear something come down," she said. Norman, on vacation from Texas, says she requested a manager who came over to help, with two plates in his hands.

"He took two plates and then they just picked it up and dumped it in a bag," she said. "It was terrible. It was disgusting."

She's not angry. She says the manager took care of her bill, to compensate for the lunchtime fallout.

A spokesperson for Buffalo Wild Wings issued the following statement: "The isolated incident at the Westchester-area Buffalo Wild Wings in Los Angeles yesterday was unfortunate. The center where the restaurant is located is undergoing significant construction and we are confident it was directly related. We hold Buffalo Wild Wings to the highest operating standards and promptly closed the restaurant for proper remediation, cleaning and sanitization. We look forward to reopening soon to once again serve our guests in the Westchester area."