Capital Allocation Driven by Productivity and Efficiency

Interconnected Retail

We use this three-legged stool as our strategic framework, which focuses on creating value by connecting the business end-to-end. This framework is centered on three tenets: Customer experience, product authority and capital allocation driven by productivity and efficiency. This is the foundation of our strategy and reflects what our customers and shareholders expect from us. While our strategic priorities have not fundamentally changed, they are evolving to meet the changing needs of our customers and business.

Customer experience: We see this tenet as much more than customer service — it is about providing a seamless, frictionless experience no matter where our customers shop, be it in the digital world, in our stores, at home or on the jobsite.

Product authority: We have been and continue to strive to be the leader in product authority, balancing the art and science of retail by consistently delivering the best and most innovative products at the best value.

Capital allocation driven by productivity and efficiency: We will continue to invest to drive productivity and efficiency.

We refer to the seat of the stool as interconnecting retail, which is our strategy of collaborating more closely internally and externally, or what we call our end-to end approach. It is going to drive growth, value and productivity for our customers and shareholders.