Softchoice Keystone

Reduce risk and refocus on what matters

Many IT organizations are turning to Keystone Managed Services to deliver the maintenance activities for existing IT operations. By spending less time and money on these functions, the IT department frees up resources for activities with
more upside.

Keystone Managed Services Portfolio

Softchoice's Keystone Managed Services portfolio provides a comprehensive support strategy based on each client's unique business requirements, so energy can be refocused on innovation.

This portfolio is supported by the Keystone Technical Support Center (KTSC), an on-shore, "always-on" team providing 24x7 support and management for customers technology and people, enabling them to refocus on the high value activities
and key projects in their organizations.

530+

global customers

30,000+

devices supported globally

100%

vendor certified

6,000+

hours a month spent supporting customers

~100

changes to environments monthly

>200

technical community resources

Thousands of customer hour productivity gains

24x7x365 Live answer

1000+ tickets per month

>6,000 alarms per month

Cisco, NetApp and Microsoft certified

MSP Mentor 501 top Managed Service Providers

CompTIA Certified

4.7/5 customer satisfaction rating

Recent Projects

Softchoice Keystone Technical Support Center (KTSC)

The KTSC improves SLA achievement through reactive incident management while embracing a proactive strategy related to the infrastructure, allowing for higher up time and continual service improvement. Operating 24x7x365 days a year,
the Softchoice KTSC is located in Toronto, Canada and provides support to tens of thousands of devices globally.

Fast Facts:

24x7x365 live answer, no queues

Advanced technology and industry certifications

Bilingual (French/English)

Multi-channel support (web, phone and email)

Centralized North American global support

Access to technology labs for testing and R&D

Ability to escalate to field services

Keystone Essential

Keystone Essential Service combines a comprehensive portfolio of integrated technical support, maintenance and mentorship services designed to protect your IT environment and provide internal resources with the knowledge required to manage
advanced technology infrastructures.

Keystone Monitor

Keystone Monitor provides clients with access to an industry-leading monitoring infrastructure along with a team of highly skilled, certified technology engineers through the Keystone Technical Support Center (KTSC).

Keystone Complete

Keystone Complete provides long-term operational simplicity for your environment based on an ITIL delivery framework and staffed by an always-on, highly certified team called the Keystone Technical Support Center (KTSC).

What you can do right now?

Your Account Manager will set up an appointment with a Softchoice Solutions Architect to provide a formal proposal and statement of work that outlines all specific assumptions and deliverables. The Solutions Architect will answer any questions
you have prior to implementation.