- Find your account whose transfer was not validated by you at the end of 2015- Give access to shared homes of an account to a character who has been migrated from another account- Send back a mail that was sent by mistake to an inactive character - Find objects that have been lost in the mail (if the objects have not been returned to the sender) - Give you a recipe that was obtained in a quest and that was given to another player at the time when it was still possible - Name a new guild leader if the one in charge is inactive and the mechanism in play does not work. - Give back a mandate (and what goes with it) to the guild when two characters made the last two actions of the festival at the same time and only one of these actions was counted- Recover the golem monster you have abandoned by mistake - Move (slightly) a domain or a concession that hides or would be hidden by another site - Transfer to your real account the blue crowns that were purchased by mistake on an empty Facebook or Google account - Calm offensive players in public or in private (take a screenshot) - ...

What support will not do for you - Contact a former player- Cancel a sale or purchase at the market or between players - Cancel the purchase of blue crowns at the shop - Move a concession or a domain from one side to another of a region because ultimately for travel and transportation it would be more efficient - Swap your companion for another of the same kind but with better basic stats - "Correct" recycling because the result is worse than expected- Move, from one guild to another, items with encumbrances- ...