Slack (legacy) integration

Update: This doc covers our previous Slack integration. You can now chat to and qualify your leads in Slack. Learn more about our two-way Slack integration here.

It only takes a minute to integrate with Slack. You’ll get notified about messages from your users and everything happening behind the scenes in your Team Inbox.

How to integrate with Slack

1. Sign into Intercom and go to your app's integrations.

2. Select ‘Integrate’ on the Slack option.

3. Select the notifications you want to receive and click 'Connect to Slack.’

4. Proceed to Slack to authorize and choose your team and channel.

Key features

Slack brings all your team communication together in one place. Our Slack integration ensures you are kept informed of new activity in your team's inbox including messages from your users and teammates. You can select to be notified on any of the following actions:

New Message from a user and/or lead

Reply from a user

Conversations closed or opened

Reply from a teammate

Note added to conversation

Conversation assigned to teammate

User created

Company created

Lead signed up notifications

Here’s how your notifications appear in Slack

The notifications will appear in the Slack channel you select, with links to view user profiles and respond to incoming messages in Intercom.

Note: It's currently not possible to edit your Slack integration settings. If you'd like to change your notifications, you'll need to remove the integration first then re-choose the activities you'd want to get notifications for."