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I'm trying to log into online banking but the screen keeps reloading and reloading over and over again help!

I've logged onto online banking with this computer in the past but about 3 days ago when I tried to go to TD banks log in page the screen kept refreshing and refreshing. I've used my computer's virus and malware scans and have not found anything peculiar on my computer and I'm worried that if I am able to log in that maybe hackers have hacked into your system or are trying by putting an external link on to that page. Please assist if you can. Thank you

Colleen, Weare
October 5, 2014 08:41:02 AM

3 Responses

In reply to Colleen, Weare

Welcome to TD Helps and thank you for sending us your question, Colleen.
If you are experiencing issues accessing our website or any of its features, we recommend disabling any plugins or themes and restoring your browser default settings. We also suggest making sure that you are using the most up to date version of your browser and that it is accepting cookies. Please note that www.tdbank.com is compatible with the newest versions of both Internet Explorer and Firefox. Additionally, you may also wish to use a different browser.
If you are still unable to proceed, please feel free to contact our Digital Banking Specialists 24/7 at 1-800-493-7562 for assistance.
If you have any other questions, please do not hesitate to ask!

Brian M., Mount Laurel
October 5, 2014 08:41:47 AM

In reply to Brian, Mount Laurel

I am having the exact same problem as Colleen. No problems previously. I've cleared my history, tried another browser, etc but can't log it. I've also tried going in from various other links (for example going to TD's Locations page and then following that link. But every time from every direction it keeps refreshing over and over again.

Nancy, Titusville
April 28, 2015 10:39:53 AM

In reply to Nancy, Titusville

It is very nice to have you here with us this morning, Nancy.
Based on the information provided in your message, we recommend disabling any plugins or themes and restore your browser defaults. We also suggest making sure that you are using the most up to date version of your browser and that it is accepting cookies, please note:www.tdbank.com is compatible with the newest versions of both Internet Explorer and Firefox. Also, you may also wish to use a different browser.
If you are still unable to proceed, please feel free to contact our Tech Support Specialists who are available 24/7 at 800-493-7562. You may also stop by any TD Store for further assistance. For a list of hours and locations, please take a look here: http://bit.ly/TDStores.
Hope this helps answer your question and take care.

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