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Topics for Consumers

Don't understand your insurance policy? Do you think you have been treated unfairly by your insurance company, agent, broker or agency? The department welcomes any questions or complaints you may have.

In 2014, the Department of Insurance helped consumers receive over $11.7 million in claims payments from their insurance companies. Our team handled 4,263 formal complaints, 9,290 inquiries and assisted another 27,135 consumers over the telephone.

The topics below offer consumer tips and frequently asked questions on many different types of insurance. You can also email us or call the Insurance Consumer Hotline at 800-726-7390.