Managers of individual PetSmart stores (there are nearly 800 of them) often send "Pet Health Feedback Forms" describing the health of animals in the store to PetSmart's corporate office, which in turn shares problems and complaints with the supplier. Listed below are excerpts from PetSmart staff reports about animals who were bred at Rainbow World Exotics and shipped to PetSmart stores. These are a tiny fraction of countless records depicting the suffering that so many animals at Rainbow World Exotics and PetSmart and other pet stores endure every day.

"Rabbits were diagnosed with coccidia and ear mites after arriving in store."

"Difficulty breathing, feet were turning blue …"

"Eaten by cage-mates."

"I can’t tell if she has ringworm or if she is just pulling her hair out."

"Labored breathing, non-responsive to touch, limp body."

"Looks like its [sic] not going to make it."

"She got [bitten] to death. She is still alive but wounded pretty bad."

"[O]ne in bunch mauled the others, ripped ears, eyes missing …"

"Hamster had severe wet-tail … [appeared] to have had a stroke/seizure, back limbs became paralyzed."