Category: Service Management

How does Lean, Agile, Kanban, and Service Management fit together? Check out my breakout session from the Pink17 conference to hear the story of our Lean Journey - and all the adventures we had along the way! https://youtu.be/Je9ivX39AH0

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It is a competitive world out there! Organizations are looking for ways to find any advantage over their competitors - and then exploit it. Successful organizations are able to do just that. But if you don't work in sales, or some other direct, customer facing department, it is hard to see how you can improve... Continue Reading →