Accelerate innovation with world-class analytics.

Quality assurance. Consistent value.

A single view of quality across people, places and processes. In-depth knowledge of customer perceptions. And early detection of potential problems. Our manufacturing solutions include data mining and predictive analytics technologies that address:

Data integration. Get a single, comprehensive view of all quality-related data.

Total cost of quality. Reduce scrap and rework.

Predictive maintenance. Minimize unplanned downtime.

Early issue warning. Quickly identify design and production defects before they become widespread.

Enable and support your quality-driven strategy. Work quickly to address issues. Then link customer feedback and expectations with design, engineering, manufacturing and packaging. With SAS, you can:

Address quality and performance issues before they escalate. Drive continuously improved reliability, efficiency and quality by quickly merging and analyzing big data using predictive modeling and analytics. Facilitate more uptime and smoother operations by using root-cause analysis to troubleshoot and correct issues fast.

Gain insight into real and perceived quality issues. Access and analyze all types of data, whether from call center systems, traditional news sites, social media forums or even written records of service calls. Then integrate the data with your issue detection process for earlier warnings and corrective action guidance.

Prioritize warranty work and slash contact center costs. Pull together warranty data from multiple sources into a single database, and quickly decode its meaning. Reduce costs through automated quality control measurement combined with monitoring, tracking and reporting to focus on the most critical issues. SAS supports proven quality methodologies like Lean and Six Sigma.

If there are two products with different distributions in their defect rates, even though they use the same manufacturing process, then naturally we will tackle them in different ways. Our objective is to improve production, not spend time producing or collecting data.

Turn service into a profit center.

Exceptional customer service and a positive brand image. Control over service costs. A smarter approach to tackling service issues. Options to connect to customers – and seize new opportunities – through the internet of things. Our solutions help you detect, prioritize and define warranty and service issues as you manage:

Perceptual service quality. Integrate and analyze all types of external and internal data sources to understand and manage the perceived quality of your products.

Early-warning signals. Compare sentiments and set alerts before and after product launches.

Empower problem solvers with information in a format they can understand and use. Combine structured and unstructured data, and uncover valuable information hidden in warranty claims and service reports. Analyze relationships among isolated claims and spot patterns and anomalies by automatically categorizing text data and separating it into key concepts. Add sentiment analysis and component-level details for even more insight.

Synchronize your approach to solving problems. Use advanced analytics to detect and send alerts about increases in warranty claim rates for particular parts. Early-warning algorithms automatically analyze millions of combinations of products, components and failures. Failure information feeds into sales, parts and resource forecasting systems so you can ensure that you have the right parts, call center agents and service technicians on hand.

Avoid under- or over-stockingwith near-real-time insight into changeable supply and demand dynamics. Generate highly accurate forecasts using patented technology and your choice of models. Calculate optimal inventory policies throughout the service chain using multiechelon optimization with state-of-the-art simulation. And use predictive modeling and what-if analysis to find out how different variables will affect the supply/demand balance – as well as revenue and margin.

Improve planning outcomesby generating unbiased consensus forecasts that work in conjunction with the S&OP process. Use time-series forecasting to build models that consider intermittent demand, new product launches and retired products. And optimization algorithms show you the best action to take based on forecasted demand.

Listen and learn. And improve your sales and marketing performance.

Better customer profitability. Streamlined, consistent marketing processes. Along with outstanding brand image and product quality. We deliver proven software to help you collect, analyze and report on customer experiences as you manage:

Customer data. Gather all the right data – where and when you need it – from across the entire customer life cycle.

Social media analytics. Identify and harness top social network influencers and their communities.

Customer segmentation. Know which customer groups are most likely to purchase your products and services – and why.

Real-time decisions. Make the best offers to the right customers at the right time – in real time.

Collect a wealth of customer data in real time, across every channel. Analyze the information to get a single view of each customer. Then use the insights to improve responsiveness, make more relevant offers, and use your sales and marketing resources more efficiently. SAS helps you to:

Stay customer-focused in every aspect of your business. Understand the attitudes behind customer behaviors. Use real-time data collection, advanced analytics and business logic to reveal customers’ buying plans, significant life changes and other factors that play into purchase decisions and sentiment.

Develop precise marketing – right way, right time, right place. Create interactive offers and highly targeted campaigns that really hit the mark. Segment customers based on cross-channel behavior. And use sophisticated communication optimization algorithms to identify the best times and channels for communicating – and the best offer to present at the perfect moment.

Shrink the amount of time and resources needed for every aspect of the sales and marketing process. Optimize your messages and offers. And use segmentation valuation and next-best-action models to predict customer behavior for more accurate targeting and personalized marketing.

Trust your data.

Reliable, up-to-date data to guide every decision. Confident, immediate responses based on precise, real-time information. Less time spent managing data, and more time spent exploring new ideas and opportunities. We provide a single platform that lets you control, improve and analyze your data with capabilities for:

Data access. Get the data you need, when you need it, wherever it resides.

Master data management. Get a common, consistent – and trusted – view of data across all your applications, systems, plants and locations.

Data quality. Help ensure clean, reliable data.

Data governance. Develop a consistent set of policies and processes for all your information.

Collect, unite and access exactly the right data at the right time – all sizes, sources and formats. Eliminate errors and inconsistencies. And use event stream processing to make important decisions in real time. With SAS, you can:

Get the right data every time. Access data from smart sensors, embedded components, product maintenance notifications, business software – even mobile devices and recorded process activities. Extract, load and transform data at high speeds using batch processes, message queues and real-time processes. And match information within or across sources, standardizing formatting differences as you go.

Base decisions on data that’s captured in action and shared in real time. Continuously analyze data as it’s received – e.g., from social data streams. Evaluate real-time production and operational data to monitor process efficiency and uptime. And personalize offers based on website search criteria.