Case Studies

Here are some real cases of given answers to questions asked by our clients about Quality

Quality of Service

Voice and data quality of service
for a mobile communication operator

A telecommunications operator during the course of the entire year wants to measure their voice and data, in client vision, according to the criteria of the regulation authorities and in line with the technical quality informers and benchmarks comparison with its competitors.

Crowd sourcing data analysis
quality of service

Client journey

Control of the sale process put in place
before the initial launch

An internet supplier has developed a new range of ADSL. Before the official launch to the general public, one wishes to verify the accordance of offers, products and logistical chain of command to identify and to correct the defects and to avoid the dissatisfaction of its first customers.

Check the benefits
of a subcontractor

A pay TV operator intends to test the installation of a satellite dish experienced by its clients. The objective of the audit is to check that the client’s journey complies with the specifications and to survey user’s feedbacks in order to improve the journey.