Written policies for tenants, on site managers, contractors and office operations.

Employee selection and supervision for all necessary positions as well as other property services. Supervising activities, hiring, firing, and payment of the employees assigned to the property.

Provide 1099’s to Vendors and W-2’s to Managers.

We can tailor our system to fit your needs.

Marketing/Leasing:

Based upon our experience, the best tenants are obtained for properties that are clean and properly maintained. It is our goal to prepare all properties so they attract the highest caliber tenant possible. This, combined with our full service approach to property management, will maximize asset value and cash flow.

Thorough review of tenants rental and credit history. Verification of current employment and income and copies of driver’s licenses. Contact previous landlord to verify payment history and care of property.

Aggressive marketing program.

Ads on major search engines, online classifieds, off-site marketing, special promotions and events, direct mail, supplemental signage and on the Compass web site.

Make property rent ready.

Determine current market rent.

Be available for showings, including weekends. Offer free rental service to tenants.

Maintenance:

We have the ability to handle every conceivable maintenance issue. We are unique in that we use a combination of our own handypersons and a variety of independent contractors giving you quality work, quick turnaround and competitive pricing.

Frequent property visits to ensure property maintenance. This facilitates the renting and leasing and assures current tenants are maintaining and adhering to the terms of the rental agreement.

Maintenance – evaluation of vendors, equipment, supplies and services to keep the property operating in a manner that is safe and keeps the tenant satisfied.

Detailed records of all maintenance performed on property.

Proactive maintenance to protect your interests.

Any expenditures for maintenance and repair beyond the agreed upon limit must be authorized by the owner.

Other Services:

Consulting, such as repositioning the property or changing the use and obtaining city approvals. Brokerage for sale of property.

Supervision of large capital improvement projects.

Leasing services.

Debt analysis. Compass will make recommendations regarding the type, size and nature of financing based upon the owners goals.

Property expenditures are assessed to determine if that expense is necessary or can be modified to increase the properties value.

Facilities are assessed of the plant and equipment for the entire property.

Onsite management/procedures are reviewed for compliance with local state and federal work place laws.

Insurance is analyzed to assure that the coverage is adequate to cover insurable events that a property owner may encounter.

Debt/Equity analysis will be conducted to determine what level of debt would be optimum based upon the owner’s goals and needs.

Portfolio objectives are analyzed based upon the owner’s goals and the real estate portfolio will be evaluated for current and forecast income, market timing and estate planning.

One of the most important factors to consider when selecting a home to lease is the ability of your landlord to provide you with prompt, professional residential services. C.Brown Property Management has set its standard of excellence in residential property management from day one. Check out some of our services.

Benefits of Leasing with C.Brown Property Management

We work hard to be the premier landlords in your area. Our goal is to furnish you with a clean, functional residence. We respond promptly to your maintenance requests.

C.Brown Property Management’s staff is highly trained in residential services. One of our property managers is on call 24 hours a day, 7 days a week for emergencies.

All of our properties are well maintained and clean when you move in. We provide a pre-move in inspection prior to your taking occupancy of the property.

The office is staffed 9am-5pm Monday through Friday or by appointment. We maintain a 24-hour emergency line.

Proof is required for all sources of income; unverifiable or under-the-table income.

How do I report a maintenance item?

If you need maintenance during regular business hours (Monday-Friday, 9am to 5pm), you may call the C. Brown Property Management office directly report the problem. To report emergency maintenance needs after business hours, call our emergency line at (877)236-4432. For police or fire emergencies, dial 911 before calling C. Brown Property Management.

What is considered an emergency?

The following are examples of maintenance emergencies. The main sewer line is backed up. A pipe broke and water has leaked in the home. There was a break-in and you have an unsecured entrance to the home. After hours, call our emergency line (877)236-4432.
Can I be charged for maintenance at the property?
Yes, if resident damage or neglect causes the maintenance problem, you will be charged for it. Also, you can be billed for a service call if you miss an appointment with one of our maintenance contractors.

Can I install cable or satellite TV at the property?

Generally yes. However, you must first obtain written permission from C.Brown Property Management. At some units you may be prohibited from installing a satellite dish in any location where the dish is visible from the ground or from any other unit in the area. Any cost of installation is an expense of the resident. Any damages to the property caused by the installation will be the responsibility of the tenant. Satellite dishes may not be installed on the roof.

Can I install extra telephone lines?

Generally yes. However, you must also obtain written permission from C.Brown Property Management to do this.
All costs of installing extra phone lines are the responsibility of the resident as well as any damages caused by the installation.

What are my responsibilities if my company transfers me before the end of the lease?

Most leases are for a set period of time. If you are transferred, ask your company what assistance they will provide if you need to “break a lease”. Let your property manager know what is happening as soon as possible so C.Brown Property Management can begin marketing the property for a replacement resident.

Can I sub-lease the property?

No. The lease agreement clearly states that the resident shall not sublet any portion of the property or assign the agreement without written consent from C.Brown Property Management.

Can I rent a steam cleaner and clean the carpets myself when I move out?

No. Your rental agreement provides that all carpets must be professionally cleaned using a company approved by C.Brown Property Management. You should furnish a copy of their invoice to your property manager at check out.

Can I get a pet after move-in?

Not usually. For more information, please refer to your rental agreement or contact your property manager.

When and how should I give my notice to vacate?

It is important to refer to your lease for the specific terms in your own residential agreement. In most leases, notice to vacate must be received in the C.Brown Property Management office in writing on or before the 1st of the month. Most leases require a minimum 30-day notice and run for a full monthly period.

What happens if my roommate moves out before the end of the lease?

If your roommate moves out, a written notice needs to be submitted to C.Brown Property Management. Remember that tenants are jointly and singularly liable to ensure that the rent is paid. You must have written permission from C.Brown Property Management to substitute a roommate. (It is not the responsibility of C.Brown Property Management to arbitrate or mediate problems with multiple tenant situations.)

What happens to the disposition of a roommate’s security deposit after move-out?

Security deposits are collected as “security” for the property. Reimbursements to departing roommates are handled by the remaining tenants. No portion of the security deposit will be refunded individually.

I have always paid my rent on time. Why did I receive a 3-day notice when the rent was only 6 days late?

The rent is due on the first of the month. If the rent is not posted in our office by the fifth we serve a 3-day notice.

I am an excellent resident and take good care of the home. Can you waive my late charges?

No. C.Brown Property Management does not waive late charges. Fair Housing laws require that we treat all our residents equally. C.Brown Property Management does not decide if one resident is more deserving than another of paying late charges. We enforce late charges across the board.

Contact

If you'd like to learn more about any of our services-association management, commercial & residential management, maintenance services or rental and lease management, please contact us by phone, fax or e-mail today.