INBOUND CONTACT CENTER

Future Linkers has been one of the leading Inbound Call Centre Outsourcing service providers to Global clients for nearly a decade. Use our expertise to ensure that your calls are managed with precision, 24×7. Take advantage of our state-of-the-art technology, dedicated representatives.

Telemarketing Services

Our specialization in telemarketing provides the best creative, dynamic and cost effective outbound solutions. Our extensive knowledge in outbound will fulfill all you outbound call center needs up to your expectations.

Creative Web design, development

Future Linkers is always preferred to design and develop SEO friendly websites. Our team of creative and talented web designers can give your business website a new life.

Digital Media Marketing

Future Linkers provides the smartest technology to a client that is related with digital marketing. Our team is always familiar with new trending ideas in the field of Content Marketing & Social Media

Transcription Services

We have gained expertise in providing translation services. Our popular transcription services include those for audio, video, legal, interview, and media transcriptions. Our team comprises of professional translators and native linguists who are competently trained and experienced in handling toughest of the translation jobs

WE PROVIDE AWESOME BPO SERVICES

We are a leading global business services provider of customer experience management. We offer a comprehensive suite of solutions that helps your business plan deeper, transparent and better optimized customer connections and experiences- from strategy development through execution.

Web Designing/Development/SEO

WE PROVIDE AWESOME BPO SERVICES

We are a leading global business services provider of customer experience management.

We offer a comprehensive suite of solutions that helps your business plan deeper, transparent and better optimized customer connections and experiences- from strategy development through execution. “Improve Service in the Services that are important to you”.

Inbound Calling Services

Every successful business focuses on three elements of customer relationship management - customer acquisition, customer growth and customer care. Caring for customers, attending their concerns and resolving them effectively and on time are vital for your business. In order to be a pioneer in your domain, you need a long term policy. Variety of applications in both the business-to-business and business-to-consumer markets. This Inbound call center services enables our clients to have industry standard quality Inbound call services coupled with 33% to 50% cost savings while they have adequate time and peace of mind to concentrate on their core business functions.

Future Linkers can offer a wide range of contact center services and Business Process Outsourcing services to a variety of businesses. Our services are customized to meet the client needs. Our experience has shown that the more we can learn about your application and your individual need for data from the start, the easier the application is to design and implement successfully. We spend the time necessary on the front end to learn about your business, establish your needs and develop a cost effective solution. The benefits that we have been able to achieve for our clients utilizing our in house applications include significant cost savings.

Several of our clients have been able to reduce their need for staffing and were able to re-assign their personnel to other tasks.

Our team brings a wealth of cross-industry expertise to drive relevant, quick and cost-effective results. The use of our proven proprietary call center systems and consultancy delivers significant returns on investment almost immediately. Our dynamic suite of solutions employs analytic tools and data collection to capture and integrate the data from multiple sources and delivers a holistic view for your analysis. We act on the resulting interaction insights to drive real change and improve performance. We’ll harness all available customer information, methodically sift through business implications and drive action to tangibly improve the customer experience all while containing costs to you, our partner. Managing these relationships, fostering improvement and adding value to them is how we enable organizations large and small to improve their business performance inside and out. Through our integrated call center solutions we’ll partner with you to deliver improved operational effectiveness, enhanced customer and employee satisfaction and accelerated revenue growth, creating a sustainable competitive advantage for your organization.

Outbound Telemarketing Services

Telemarketing has two sides. We specialize in both inbound and outbound telemarketing services.

Future Linkers is equipped to provide telemarketing around the clock.

As the business world operates 24 hours a day, you need to be able to respond to your customers whenever needed. We offer a logical solution. We have a team of professionally trained agents, working at special computer consoles that have access to all your detailed information.
Future Linkers is willing to work with you to develop database reports that meet your needs. Our experience has shown that the more we can learn about your application and your individual need for data from the start, the easier the application is to design and implement successfully. We spend the time necessary on the front end to learn about your business, establish your needs and develop a cost effective solution.

The benefits that we have been able to achieve for our clients utilizing our in house applications include significant cost savings. Several of our clients have been able to reduce their need for staffing and were able to re-assign their personnel to other tasks.

If you were to hire an individual for outbound Telemarketing and pay them $10.00 an hour, it would represent an expense of approximately $1700 gross per month, and over $20,000 per year. This does not include the cost of screening, hiring, training, benefits, incentives, overtime, or the cost to replace them.

Hiring the same individual and have them work 24 hours a day, weekends and holidays and still not include the cost of screening, hiring, training, benefits, incentives, overtime and the cost to replace them. This person would cost your company $5760.00 gross per month, and over $69,000 per year.

Why not outsource the required service to Future Linkers? You will achieve the same results without having to worry about any of the associated staffing issues, and it will cost you a fraction of the amount you would have paid for the same person in-house. What are you waiting for?

For clients that require a blended customer service solution, we'll provide professional staff and create a "scripts" which simplifies the process of handling complex transactions.

With fast access to other databases of information and the Internet, our CSR's (Customer Service Representatives) are able to manage customers. Our award winning team of CSR's with the very latest in Blended Call Center capabilities provide a quality service to you and your customers.

Web Designing/ Development/ SEO

Are you in need of a team that you can trust and one that will enhance the image of your business?

Look no further, for our proven competency in software development and in the offshore software outsourcing industry is known globally among major clients in the US, UK, Canada, Australia, Middle East, Pan Pacific region and more.

Our software development in open source technologies, such as PHP, Drupal, Joomla, osCommerce and Java, and our proven performance in Microsoft technologies, such as ASP.Net, MVC, JQUERY and .Net Nuke, have made us an expert in the offshore customized application development model.

Future Linkers is specialized in creating websites for small to large size businesses and non‐for‐profit organizations. Websites have become the best marketing and information tool to market ones product or service. We offer creative, innovative and SEO friendly website designing according to the business arena your company specializes in. We provide end-to-end web designing and development solutions that help you reach a wide target market and meet your goals.

Web development is the backend of a site; it deals with html-coding and programming. Our skillful developers can create effective solutions in all kinds of programming languages , work with various server software and with all databases. Professional html-coders pay the greatest attention to write clean, light-weight and search engine friendly code for your site to give it a great start.

Search engine optimization, the use of various techniques to improve a web site's ranking in the search engines and thus attract more visitors.

Commonly is a method of making your web site search engine friendly. So that the website can achieve top position and ranking in the Internet searches and thereby increasing the scope for the website to be found by customers. Search engine optimization modifies the site to improve the ranking by using the keywords and contents. Content should be in such a manner that most important and poplar keywords are used in the whole of the website. Best keywords are sorted out by looking at the popular keywords being used by the target customers.

The prosperity of any Internet business is based on Search Engine Optimization, or Website Promotion, in many ways. SEO and Promotion services are extremely important for achieving top rankings in the key search engines, getting high traffic to your site, drawing special interest groups and making sales. We are always up to date on search engines’ algorithm changes and enhancements and change our SEO techniques accordingly rather than following old SEO techniques. We can’t promise the clients that the website will be ranked in first 10 searches for specific keyword within few days. SEO campaign takes at least 6 months to show a good result, because we don’t follow black hat techniques and always emphasis on organic SEO methods.

Transcription Services

Future Linkers have an in-house team of highly experienced and professional transcribers and editors capable of delivering high-quality transcripts within the specified turnaround time.

We offers timely, accurate and professional transcription services, we cover a broad range of transcription services. We offer completely customized packages for all of our clients to fit any project specifications, and at any scale or frequency. Specialized client specific formatting or style guides are also available. We have a proven record of delivering high volume speech-to-text transcriptions quickly, accurately and on schedule. With a secure, automated workflow and team of experts, we are able to quickly coordinate a delivery plan and ensure successful, on-time completion.

Our transcripts are produced by a highly-trained, dedicated segment of our extensive transcriptionist community. These transcriptionists are fully vetted and have all signed comprehensive Non Disclosure Agreements (NDAs) which ensure complete client confidentiality and security.

By using our transcription services, professionals can focus on recording proceedings, interviews and more. In addition, our market-leading First Draft service allows professionals to save significant time and money. Our advanced speech recognition technology provides contact centers with incredibly high accuracy, automated voice to text transcriptions.

Through client-specific customizations, we are able to achieve overall speech to text accuracy improvements by as much as 20%, when compared to the industry’s best, non-customized automated speech recognition services.

Using our advanced, phonetics-based keyword spotting, contact centers can accurately identify and analyze words (and phrases) in real-time. With Hot Alerts features, management and other personnel can be automatically notified when critical keywords and phrases are said, ensuring fast resolution.

We use a proprietary review process consisting of multiple levels of review and approval to ensure the highest level of quality in all transcriptions. We guarantee a minimum of 98% accuracy, and will redo any work that doesn’t meet these standards.

About Us

Future Linkers is a US based company with established presence in Pakistan and operated Call Centre since 2008. We had excellent operations in the United Kingdom, United State of America, Canada, Australia and Philippines since 2008 and specialize in sales based processes in B2B & B2C, Lead generation, Sales, Inbound and Outbound Service, Web development, Software Solutions, Transcriptions, Data Entry, existing customer follow up service as well as many other services. We work with you throughout to ensure that your objectives and standards are met. Our commitment to technology helps to offer our customers the most advanced solutions on the market.

Future Linkers offers a fully integrated service solution designed to meet the needs of businesses using the Internet to communicate with customers. For retailers, B2B marketplaces, companies sell services online, companies providing tier 1 tech support, or those simply communicating with customers online, we provide the customer care you need.

Why Choose us !

WHO WE ARE & WHAT WE DO!

Future Linkers is an ultimate solution for all of your outsourcing needs. We provide voice,non voice customer service as well as IT management services, serving many clients around the world. In a nutshell Future Linkers is an ultimate BPO. As one of the finest firms in the industry, we have the people, technology, and direction to help you succeed.

24/7 ONLINE SALES AGENTS

Would you open a store and have no sales people? The answer is no. So, why would you have a website with no online sales people? Our online sales agents are trained for your service and qualify every visitor to your site as a potential lead. Best of all this is live & in real-time. You will qualify more leads by using our live online chat agents guaranteed.

CREATE QUALITY CUSTOMER RELATIONSHIPS

Providing human interaction in a traditionally impersonal medium gives a distinct edge. With our agents are able to see what each potential customer is viewing along with their path through your site, all in real-time. Online customer service agents can greet customers and offer assistance as they would if they were in a physical store, allowing the customer to have a unique and personalized shopping experience while visiting your site. It’s a proven fact that customers are 3 times as likely to make a purchase, and will purchase 40% more if they have chatted with a live sales representative.

Vision

Our vision is to facilitate the business world with modern IT solutions so that they can generate their business in a supreme and excellent manner as well as can make their manner of work easier. Future Linkers believe in being a customer-centric and people-oriented service company. We are providing true customer satisfaction with care. This is not only help us in long lasting partnerships, but also develop but also develop a level of satisfaction for our customer’s offshore and outsourcing needs.

Mission Statement

Our mission is to exceed client expectations by going beyond software to provide solutions that transform data into knowledge, enabling our clients to solve problems and better serve their customers and assist our clients in presenting a professional front to the marketplace. Future Linkers mission is to provide worldwide outsourcing consultancy services for their clients with the right contracted service providers.

Capability

Service provider Future Linkers team possesses all that is needed for a successful development: technical capabilities, creativity and experience with large and small projects. We believe in contribution towards the betterment of all, the people and the country, by providing opportunities for employment and striving for the imports substitution, by way of making investments.

Stability

Future Linkers is a financially stable company with a seasoned leadership team, which continues to strive for improvement of professional and personal skills and the quality of our services. We endeavor to be a leading business house having reputation and recognition as the ones who are the providers the top quality goods and services as ever.

Availability

Communication is a crucial factor when working with any offshore service provider. Managers working hours are 16 hours per day, that allows communicate with customers/partners in different time zone with convenience for clients and customers. The Telemarketing division can help in providing sales solutions to the companies and making the customers aware about the latest offerings

Dependability

We are committed to build steady, reliable long-term relations with our customers. Sometimes this becomes rhetoric for an offshore provider; however we welcome you to discuss how we achieve this. Contact us for a proof of how we go beyond the rhetoric and stand by our customers.

Quality

We guarantee our customers will receive creative and innovative designs. High quality and bug-free applications. Businesses intent on growth simply cannot cost effectively develop the same in-house level of sophistication in technology and human resources.

VOIP INFO

Wholesale and Retail VoIP Services

Future Linkers incorporated in 2010, as a global provider of IP communication and Call Center solutions and technologies. With a core focus on Asterisk, we are MSP (Managed Services Provider) to our clients. We provide professional consultancy, system deployment and customer support.

(DID)VIRTUAL NUMBERS

As a reputable VoIP dedicated network, Future Linkers is proud to provide outstanding wholesale VoIP origination services through geographical and toll-free phone numbers to anyone who wishes to gain a local presence in remote locations worldwide without having to establish an actual POP.

Wholesale and Retail VoIP Services

A-Z SIP TRUNKS

We provide affordable, competitive, high quality voice termination around the world! Future Linkers is one of the leading next generation Voice over IP providers on the VoIP Globe, We specializes in Internet telephony services while offering Business IP-PHONE, Wholesale Termination, Hosted VoIP Switch services with billing, and VPS solutions. As VoIP providers of repute, Future Linkers ensure that our services and support is excellent by quality for our customers.

Our VoIP technology used with Future Linkers is acclaimed internationally for its reliability and ensures complete satisfaction for it's customers.

AutoDialer dynamically adjusts to maximize your operation’s volume of outbound calls and to seamlessly distribute the queued leads to available agents at an instantaneous rate.

Prior to their AutoDialer integration, our customer’s agents spent over 80% of their time weeding out ‘no answers’ and invalid numbers, while only 20% of the calls were actual live customers ready to be engaged.

With the AutoDialer, you are doubling the amount of times agents are connecting with live customers. Imagine what that does to your bottom line!

Future Linkers AutoDialer will optimize your current call center workforce, allowing you to double your sales without any extra expense.

(DID)VIRTUAL NUMBERS

As a reputable VoIP dedicated network, Future Linkers is proud to provide outstanding wholesale VoIP origination services through geographical and toll-free phone numbers to anyone who wishes to gain a local presence in remote locations worldwide without having to establish an actual POP.

We offer geographical & national phone numbers from more than 50 countries & 4,000.Future Linker's DIDs (Direct Inward Dialing, also known as DDI/Direct Dial-In in Europe) are the perfect solution for service providers looking to bridge the gap between Internet telephony products and the traditional telephone networks.

Our service provides each DID number at low monthly costs with no per minute charges and flexible channel and routing options. Our VoIP media gateways convert incoming PSTN calls to VoIP and transport them to anywhere in the world.
Your telephone number is no longer limited by geographical boundaries.Local numbers in over 50 countries.Callers from your telephone number's local calling area pay local rates instead of long distance or international rates when they call you.DID numbers are billed on a fixed monthly fee basis with no per minute charges.Each DID has 2 channels as standard, allowing 2 concurrent incoming calls on the same number. Additional channels can be purchased if required. All DIDs are limited to 10,000 minutes per month across all DIDs, unless purchased with a trunk. Additional minutes will be charged at 1 cent per minute.

Great Clients Great Partners

Future Linkers works with some of the world’s most iconic companies. Our day begins and ends with creative brainstorming and problem solving for our clients.

Careers

Always Growing, Always Hiring

Are you looking for a job or a career?

Future Linkers International is a growing Call Center company offering great contact center jobs. We provide our clients with a talented, bilingual, bi-cultural and motivated workforce. Our Agents are the key to success... so we hire the best!

Future Linkers values its employees. We are focused and have dynamic individuals with the career opportunity of a lifetime, an opportunity that is a perfect blend of growth, learning, companionship & fun. As an international BPO, we offer independence and a compelling and complete package of benefits that makes us not only a preferred employer of choice. We look for selected employees who have the potential to grow within the organization with increasing responsibility and higher remuneration. , we encourage all our employees to shape their personality and give them the opportunity to grow with the organization. As we continue to grow, we are always looking for good people.

Now Hiring

Call Center Agents

Tel Sales Agents

Senior Customer Service Representative

QA Specialists

IT Sales

Business Developer Executive

Digital Marketing Manager

Operations Managers

Software Developers

Sound like the job for you?

Fill-out the form to set up an appointment and get a job on the same day!

Human Resources Manager

+92(312) 567 0004

careers@futurelinkersbpo.com

Requirements

Ability to work in rotary Shift

American/British/Neutral Accent

Highly motivated and professional behavior

Regular and Punctual

Talented, career oriented energetic individuals are encouraged to apply