FAQ

How to order
Phone: Simply call 1300 856 569 where we will be happy to assist you in placing your order.

Email: Enquires and orders can be made by email at orders@rockwallcatering.com.au

All orders placed will receive a confirmation email to confirm order details. If you have not received your confirmation email within a reasonable time, it may be wise to give us a call.
Ordering time
Orders can be placed by telephone till 5pm or emailed up till midnight Mon-Fri, however we can turn an order around in as little as 45 minutes notice.

Dietary and Intolerance Requests
Whist we take the most care in preparing these special request meals we cannot fully guarantee the meal 100% fully compliant due to our kitchen environments containing nuts dairy, flour gluten, sugar etc.

Delivery
We offer free delivery for all orders within the Sydney CBD. Small charges apply to orders outside this area. We endeavour to deliver your order at the selected time; please allow a half an hour delivery window as delays at peak times is sometimes unavoidable.
How would you like to pay?
Payments can be made by direct credit (EFT), credit card or company account. A company account can be set up easily when you place your first order.
Equipment
Catering is delivered on disposable platters; melamine & ceramic platters are available upon request. We reserve the right to charge the client for breakages, loss or damage to equipment provided at replacement cost. We will always pick up our platters promptly to minimise the chance of them going astray.

Cancellation
For hot food and orders for 20 or more we would appreciate 24 hours notice. If you cancel your order with less than 24 hours notice we may have to charge you (we will do our best not to). For all other catering you may cancel up to 2 hours before your order is due to be delivered (once again more notice the better)

Pricing & GST
While all attempts are made to maintain published prices, they may be subject to change without notice. The pricing in the colour brochure is not current so please see Rockwall current pricing spreadsheet for correct pricing. Pricing does not include GST unless otherwise specified. Surcharges & minimum charges apply on weekends & public holidays.
Variances
Photos appearing in our catalogues and website are indicative of the style and presentation of our products only. All menus are seasonal and are subject to availability of produce and we reserve the right to vary the menu at any time. If this occurs a substitution will be offered to equal or greater value.