What is Neon Payment Processing?

Neon Payment Processing is a gateway option for processing credit cards that works through NeonCRM instead of through a third party processor like BluePay, Authorize.net, or WorldPay.

What are the fees?

The fees for using Neon Payment Processing are as follows:

Verified Nonprofit Organizations - 501(c)(3)

Credit Card transactions (except AMEX): 2.6% + $0.30 per transaction

American Express transactions: 2.9% + $0.30 per transaction

ACH/E-Check transactions: 1.0% + $1 per transaction

No monthly fee

For-Profit Organizations

Credit Card transactions (except AMEX): 2.9% + $0.30 per transaction

American Express transactions: 2.9% + $0.30 per transaction

ACH/E-Check transactions: 1.0% + $1 per transaction

No monthly fee

Why would I want to use Neon Payment Processing?

With Neon Payment Processing, you can access the full details of all payments received (including transaction fees), issue full or partial refunds, view balances, and dispute charges all without ever leaving NeonCRM.

Neon Payment Processing is the only payments gateway that allows you to view transaction fees, issue refunds, or dispute charges from within NeonCRM.

Limitations of the current version:

Only supported for US clients.

Some banks will show transactions as from "Z2 Systems". We've found that stating clearly on your website or at checkout that the charge may appear as Z2 Systems may help to resolve confusion around a charge. For example: "Purchases may appear on your credit card statement as Z2 Systems Inc"

Bank AccountEnter the Routing and Account numbers of the bank account associated with this gateway.

Terms of ServiceAcknowledge that you have read and accepted the Stripe Connected terms of service.

Once you have completed these fields, click Submit Verification.

Your information will then be sent for Guidestar verification of your organization's 501(c)(3) status.

If 501(c)(3) status cannot be verified, you will receive the following notification:

If your organization is a 501(c)(3) nonprofit (or has an application in process), select the first of the two available options.

You will be given the following instructions to complete the verification process:

Please send a copy of your IRS determination letter to clientsuccess@neoncrm.com and we will be in touch with next steps.

If your organization's 501(c) 3 application is pending, we recommend that you wait to submit the verification for Neon Payment Processing until after you have received your 501(c)3 certification.

Until verification is complete, your status on the Verify Account page will show as Pending.

If your organization is not andwill never be a 501(c)(3) nonprofit, select option 2 and click Complete Verification.

Note: You may be asked to provide a copy of your Photo ID for verification purposes. If this occurs, please upload an image of your Photo ID in either PDF, JPG, or PNG formats. The maximum file size for this image upload is 4MB.

After your account has been verified, the Settings page will display the verified account information. You will also be able to configure the following additional settings:

Payout Settings

To receive funds for payments you’ve processed, Neon Payment Processing will make deposits (payouts) of your available account balance into your bank account. This account balance is comprised of different types of transactions (e.g., payments, refunds, etc.). You can manage how frequently these deposits occur.

Click Edit in the Payout Settings section to change the payout frequency:

If you select the Monthly option, you will be able to choose on which day of each month you would like your payouts to occur.

If you select the Weekly option, you will be able to choose a specific day of the week.

The payment details including the transaction ID and payment information

A list of Actions related to this transaction. This could include actions related to payments, disputes, and/or refunds.

Note: This page will not show transaction details such as donation campaign, membership start/end dates etc. To view those details, click the Amount link (item 2 above) to go to the NeonCRM transaction detail page.

Processing Refunds

Unlike when using other gateways, you can refund payments directly through Neon Payment Processing. To issue a refund, click the Refund Payment button on the payment detail page.

Note: A refund can only be issued if your Balance is greater than or equal to the full amount you intend to refund for that transaction.

You will then be asked for the amount you wish to refund. You can refund the full or a partial amount.

Note: If you are using the Quickbooks integration and this transaction has already been synced, you will see a prompt in the above window to update the corresponding record in Quickbooks after processing the refund.

After specifying the amount, click Process Refund to complete the transaction.

You can view the details of any refunded payment from Payment Processing >>Payments. Click the Amount link on the Payments list to go to the payment detail page.

The payment details including the transaction ID and payment information

A list of Actions related to this transaction. In this case, you can see the initial payment and the subsequent refund.

Note: This page will not show transaction details such as donation campaign, membership start/end dates etc. To view those details, click the Amount link (item 2 above) to go to the NeonCRM transaction detail page.

If you believe that a payment is the result of fraud, click Refund and Report Fraud.

A window will pop up confirming your intent to report this payment as fraud. Click Refund & Report to confirm.

Payouts

To view a list of payouts, go to Payment Processing >>Payouts.

To see the details of a particular payout, click the link under Amount.

To see the details of any transaction on the payout list, click the link for that transaction under Amount.

Disputes

When someone disputes a charge made through Neon Payment Processing, the following email will be sent to the address(es) designated for Email Notifications in your Payment Processing Settings:

To view and manage disputed charges at any time, go to Payment Processing >>Disputes.

From this page, you will be able to view the following:

Unanswered Disputes: These are disputes that require a response from you before the dispute review can be completed.

Disputes: A complete history of all disputes regardless of status.

To see the details of a disputed payment, click the Amount link from either list shown above.

The payment details including the transaction ID and payment information.

A list of Actions related to this transaction. In this case, you can see the initial payment, the record of the dispute from the account holder, the withdrawal of the disputed funds plus a $15 disputed charge fee, and the final status of the dispute.

Note: This page will not show transaction details such as donation campaign, membership start/end dates etc. To view those details, click the Amount link (item 4 above) to go to the NeonCRM transaction detail page.

If you believe that a disputed charge was legitimate, you have a certain number of days to respond to the dispute and present your evidence. Click Respond to Dispute at the top of the payment detail page.

You will then be asked to complete the following form with as much evidence as possible that the disputed charge is legitimate and should not be refunded.

The response form contains the following:

General information about the dispute claim including the date and time by which you need to respond.

A space where you can indicate if something was given to the claimant in exchange for their payment.

A space for customer information including IP and billing address and any receipts, signatures or other communication records.

Information about the dispute process and what you can expect after you submit your evidence.

Save your progress or click Submit Evidence to complete your response. The disputed payment will now show a status of Under Review.

If a charge is disputed and you accept the disputed claim, click Accept Dispute at the top of the payment detail page.

You will then be asked to confirm if you wish to refund the disputed charge and record the dispute as Lost.

Click Confirm to complete the refund and close the dispute.

Settings

You can also manage these settings by going to System Settings > System Settings Home > Payments & Transactions > Payment Gateways and clicking Settings under the Action column for your Neon Payment Processing gateway.