Service Excellence Program

United in Service and Quality

Our priority is to “better serve students.” Service is and will be a key core value for the University System of Georgia (USG). Our current Customer Service program is evolving! We are proud to launch just for the USG a new effort. Our new design is called “Service Excellence Program… United in Service and Quality.”

This new program will support the System’s Strategic Plan and three strategic imperatives:

One: Academic Excellence and Degree Completion

Two: Economic Development and World Class Research

Three: Accountability, Efficiency and Innovation

Our mission: The USG Service Excellence program promotes initiatives that unite the System in service and quality. These initiatives focus on the effective and efficient use of resources to support the success of our students, faculty, staff, and communities.

We will develop projects that support student success by removing administrative obstacles.

We will remove other barriers that discourage enrollment or impede college completion.

We will focus on positively impacting our students’ total education experience, community partnership and faculty and staff engagement.

“American colleges and universities have customarily examined faculty performance in the three areas of teaching, scholarship, and service, with service sometimes divided further into public service and service to the college or university.
While the weight given to each of these three areas varies according to the mission and evolution of the institution, the terms are themselves generally understood to describe the key functions performed by faculty members.” from American Association of University Professors (November, 1999)

As a result of its strategic actions, the University System will increase its efficiency of business functions, develop a leadership culture, engage the workforce in process improvement, and establishing accountability metrics for the System while increasing academic quality