Privacy Policy

We can be reached via e-mail at info@backendless.com; sales@backendless.com; support@backendless.com or via phone (Monday to Friday) at 408.792.7757.

General

You can visit most areas of our website without providing personal information. But we do require valid and accurate information when you register to download Backendless products or when you register to subscribe to a cloud-based service. This information is required to not only provide access to our products and services, but also to prevent internet abuses using Backendless resources. Backendless Corp. respects your need for online privacy and will protect any information that you may share with us.

Information We Collect

When you sign up for an account that requires registration or express interest in our services, we ask you for personal information such as your full name, email address, company name and phone number. In addition, we collect information regarding the Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone and operating system of about visitors to our websites. In case of products or services requiring payment, we request credit card or other payment account information, which will be used solely for processing payments. If you are a user of Backendless services, we as well as the company responsible for processing payment information, also store and maintain your data, reports, account information and usage statistics, which are stored in your account in order to provide the services for which you are registered.

How Information Is Used

Your personal information such as full name, email address, phone number and company name are used to verify that you are who you say you are and you work for the company you say you work for. This information will also be used to keep you informed on new products/versions/updates/service packs, upcoming events and changes in this privacy policy. Any alternate email address, if given, will be used solely for the purpose of resetting password. We do not process or use the contents of your account information, test data or reports for any purpose other than to provide access to the services.

Your financial information will not be stored by us and will be used solely for processing payments. Subject to your prior consent and where necessary for processing future payments, your financial information will be stored in encrypted form on secure servers of reputed Payment Gateway Service Provider.

Unless requested to the contrary by the customer, we publish the names of our customers in the Customer List on our websites, press releases, advertisements, brochures and other promotional materials. From time to time we may ask customers to consent to providing case study information, which would be used for marketing purposes.

We use cookies for easier access to our websites. Once you close your browser, the temporary cookies simply terminate, except for the permanent cookies created when you select the ‘keep me signed-in’ option.

We do not sell or rent your personal information with third parties for marketing purposes. Your personal information is never shared outside of Backendless without your permission, except in cases where:

we have your consent to share such information;

sharing is necessary to provide services which you have requested;

we are required by law to do so in connection with litigation to prevent a crime, including personal safety, public safety or our site;

there is a sale or merger with another entity or should Backendless Corp. file for bankruptcy or have its assets sold to another entity;

there is a need to share non-personal information.

Your Choice in Information Use

You will be required to register for our services by providing personal information. You can decline to submit personal information to any of our services, in which case we will not be able to provide those services to you. While using our services, you are not allowed to opt out from receiving information on versions/updates/service packs. We will obtain your prior consent for use of your personal information in a manner different than the purpose for which it was collected or the purposes described in this privacy policy. In such cases we will offer you an effective way to opt out of the use of your personal information for those other purposes.

Links From Our Website

Some pages of our websites contain external links. You are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. We encourage you not to provide personal information, without assuring yourselves of the privacy policy of other websites.

How Secure Is Your Information

We adopt appropriate data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored in your account. Access to your name and email address is restricted to our employees, contractors, business partners, and affiliates who need to know such information in connection with our products and services and are bound by strict confidentiality obligations.

Enforcement of Privacy Policy

We make every effort including periodic reviews to ensure that personal information provided by you is used in conformity with this privacy policy. If you have any concerns regarding our adherence to this policy or the manner in which personal information is used on our websites, kindly contact Backendless Support Services at privacypolicy@backendless.com. We will contact you to address your concerns and we will also co-operate with regulatory authorities in this regard.

Notification of Changes

Any changes to our privacy policy will be posted on our websites in order to keep you informed of any changes in nature of information collected and manner of collection, use and sharing of information. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by email and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at www.backendless.com/privacy-policy/ periodically.