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For optimum performance, we recommend Everdure by Heston Blumenthal natural lump charcoal. The Fast Flame Ignition System can light briquettes at the press of a button, but due to the large variances in ingredients used by different manufacturers, we can’t guarantee their ignition time.

For extra safety, the HUB and FUSION have overheat protection, which may prevent the element from re-activating until the barbeque cools down.

How does this work?
If you add more coal during cooking, and press the Fast Flame Ignition button, the element will only activate if the BBQ is below a preset temperature. If it doesn’t come on, it usually means the charcoal will light promptly without intervention.

We do not recommend cleaning these parts in the dishwasher. Due to the various chemical ingredients found in dishwasher detergent, parts may discolour as a result. We recommend warm soapy water with a low chemical content.

Once the BBQ has cooled, a simple wipe down is all that’s needed. We recommend cleaning your BBQ after every use, but don’t use harsh chemicals, or abrasive wire, as this may damage the protective coating on the grills and outer body. To help make cleaning easier, the firebox is designed with minimal angles and joins, which can trap grease. You can also oil grills before and after use to help prevent food sticking.

After each use, clean the grid with warm soapy water to remove ash residue.
Ash that has built up and subsequently hardened, can trap moisture from the air causing premature erosion and discoloration. Remove any hardened ash with some soapy water and a fine wire brush.
After cleaning, allow the grid to dry and lightly season with some vegetable oil.
Place the part back inside the black tray and cover the barbeque with an Everdure by Heston premium cover.

For optimum performance, we recommend Everdure by Heston Blumenthal natural lump charcoal. The Fast Flame Ignition System can light briquettes at the press of a button, but due to the large variances in ingredients used by different manufacturers, we can’t guarantee their ignition time.

For extra safety, the HUB and FUSION have overheat protection, which may prevent the element from re-activating until the barbeque cools down.

How does this work?
If you add more coal during cooking, and press the Fast Flame Ignition System button, the element will only activate if the BBQ is below a preset temperature. If it doesn’t come on, it usually means the charcoal will light promptly without intervention.

We do not recommend cleaning these parts in the dishwasher. Due to the various chemical ingredients found in dishwasher detergent, parts may discolour as a result. We recommend warm soapy water with a low chemical content.

Once the BBQ has cooled, a simple wipe down is all that’s needed. We recommend cleaning your BBQ after every use, but don’t use harsh chemicals, or abrasive wire, as this may damage the protective coating on the grills and outer body. To help make cleaning easier, the firebox is designed with minimal angles and joins, which can trap grease. You can also oil grills before and after use to help prevent food sticking.

After each use, clean the grid with warm soapy water to remove ash residue.
Ash that has built up and subsequently hardened, can trap moisture from the air causing premature erosion and discoloration. Remove any hardened ash with some soapy water and a fine wire brush.
After cleaning, allow the grid to dry and lightly season with some vegetable oil.
Place the part back inside the black tray and cover the barbeque with an Everdure by Heston premium cover.

The CUBE is a great picnic BBQ, but please always use caution. The BBQ has a heat protective shield on the underside, but if this area becomes blocked (by deep sand or long grass for example), the heat can’t escape and may cause damage to your BBQ. Always keep the underside of the BBQ clear of obstruction and never use it on a picnic rug or similar. If you’re using your CUBE at the beach, always dispose of used coals responsibly.

The handles have been designed to minimise heat transfer. However, as charcoal is extremely hot, please select a suitable location before cooking, and try not to move the BBQ until the charcoal has cooled. Never grab the outer body when in use and always try to wear heat resistant gloves during cooking.

Always dispose of hot coals responsibly. Never leave them in sand on the beach, grass or in public bins. We always recommend waiting until the coals have completely cooled, and placing any leftover ash in a galvanised bucket or tin. Always take care when handling hot ash.

Aluminium foil on the underside of the charcoal tray catches any residual grease, dirt and ash from cooking, making the cleaning process easier. The aluminium foil also acts as a deflector of heat. This helps minimise paint discolouration as a result of accidental charcoal overloading

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The FURNACE and FORCE are designed to be used either way, with the power to cook with the hood up, and the benefits of convection heating if you cook with the hood down – perfect for Sunday roasts.
Just remember to pre-heat your BBQ for 5 mins (ambient temperature conditions dependent) before starting.

The FURNACE has three burners and the FORCE has two burners so the technique is slightly different but the convection science is still the same. The idea of convection heating is to cook ‘slow and low’. When the hood is down, we recommend having only one burner on low or medium setting (depending on the weather). Place the meat over the section with the burners completely off; this will generate a great 360 degrees hot airflow around the meat without scorching the underside (the indirect method).

Remember to NEVER leave the burners on high with the hood down for more than 5 minutes – the BBQ will overheat. For even better results, try the Everdure by Heston Blumenthal roasting rack .

The plates and grills on the FURNACE and FORCE are coated in porcelain enamel (which aids heat retention and helps avoid food sticking on the surface). Dishwasher detergent can break down the porcelain enamel over time, so we don’t recommend putting them in the dishwasher. To help their longevity, you should clean after use with non-abrasive scourers and soapy water.

Even though the FURNACE and FORCE are made from die cast aluminum (which does not rust) we always recommend using an Everdure by Heston Premium cover to help protect the paint from sun bleaching or UV damage. The products should never be stored without a cover in a damp location for a long period of time.

The FURNACE and FORCE are designed to be used either way, with the power to cook with the hood up, and the benefits of convection heating if you cook with the hood down – perfect for Sunday roasts.
Just remember to pre-heat your BBQ for 5 mins (ambient temperature conditions dependent) before starting.

The FURNACE has three burners and the FORCE has two burners so the technique is slightly different but the convection science is still the same. The idea of convection heating is to cook ‘slow and low’. When the hood is down, we recommend having only one burner on low or medium setting (depending on the weather). Place the meat over the section with the burners completely off; this will generate a great 360 degrees hot airflow around the meat without scorching the underside (the indirect method).

Remember to NEVER leave the burners on high with the hood down for more than 5 minutes – the BBQ will overheat. For even better results, try the Everdure by Heston roasting rack .

The plates and grills on the FURNACE and FORCE are coated in porcelain enamel (which aids heat retention and helps avoid food sticking on the surface). Dishwasher detergent can break down the porcelain enamel over time, so we don’t recommend putting them in the dishwasher. To help their longevity, you should clean after use with non-abrasive scourers and soapy water.

Even though the FURNACE and FORCE are made from die cast aluminum (which does not rust) we always recommend using an Everdure by Heston Premium cover to help protect the paint from sun bleaching or UV damage. The products should never be stored without a cover in a damp location for a long period of time.

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The forks and rods are all stored in the small storage section located at the side of the product. Simply depress each pole to release from the storage position and select one of 3 defined heights. Get your meat trussed onto the rotisserie rod and secure with the Cliplock Forks. Insert the end of the rod to rotisserie pole, press the on switch at the front (marked with arrows) and you’re off and cooking.

The HUB motor is rated to 40kg. Before purchasing meat, it is important to measure the length so you can be certain that it fits on the BBQ rather than concentrating on the weight.
The HUB is packed with power and will easily hold a sucking pig – just remember to measure the length of the pig before purchasing. If you want to rotisserie meat that contains a large bone, such as leg of lamb, simply ask your butcher to remove the bone and roll it before you taking it home.

The motor may, on occasion, produce an operating noise. To help reduce this, we recommend applying a small amount of lubricant spray into the motor drive shaft before using it for the first time. To help maintain the motor during times of regular use, we recommend adding a small amount of lubricant spray once a month. To help maintain a smooth rotation, please clean regularly with a damp cloth. Please do not overspray the motor as lubricant as this may drip into the BBQ causing a chemical smell.

We always recommend using heat protective gloves when handling the rotisserie. Please ensure to switch the motor off before attempting to remove the rod. Once the motor has stopped turning, lift up the lid on the left hand pole and grab the rod handle securely. With your other hand, grab the opposite end of the pole and gently remove it from the motor drive shaft. Put the meat and rod onto a large preparation area and allow to rest. Once cool, remove the forks and rod from the meat and prepare to serve. Please remember: Never attempt to remove the rod with only one hand and never remove it whilst the motor is still turning. Failure to follow these steps can result in injury and / or product damage. We always recommend 2 people when removing the rod from the HUB.

The forks and rods are all stored in the small storage section located at the side of the product. Simply depress each pole to release from the storage position and select one of 3 defined heights. Get your meat trussed onto the rotisserie rod and secure with the Cliplock Forks. Insert the end of the rod to rotisserie pole, press the on switch at the front (marked with arrows) and you’re off and cooking.

The FUSION motor is rated to 15kg. Before purchasing meat, it is important to measure the length so you can be certain that it fits on the BBQ rather than concentrating on the weight.
If you want to rotisserie meat that contains a large bone, such as leg of lamb, simply ask your butcher to remove the bone and roll it before you taking it home.

The motor may, on occasion, produce an operating noise. To help reduce this, we recommend applying a small amount of lubricant spray into the motor drive shaft before using it for the first time. To help maintain the motor during times of regular use, we recommend adding a small amount of lubricant spray once a month. To help maintain a smooth rotation, please clean regularly with a damp cloth. Please do not overspray the motor as lubricant as this may drip into the BBQ causing a chemical smell.

Yes. If you lift the small cap on the pole where the handle drops into, you will see a very small raised area. On the end of the rod (near the handle) you will see a small area that has been cut out. If this cut out area of the rod comfortably fits over the small raised area on the pole, then the rod is locked into position. The two poles on the BBQ are slightly angled so they can retract back into the body of the BBQ smoothly and without a lot of friction.

We always recommend using heat protective gloves when handling the rotisserie. Please ensure to switch the motor off before attempting to remove the rod. Once the motor has stopped turning, lift up the lid on the left hand pole and grab the rod handle securely. With your other hand, grab the opposite end of the pole and gently remove it from the motor drive shaft. Put the meat and rod onto a large preparation area and allow to rest. Once cool, remove the forks and rod from the meat and prepare to serve. Please remember: Never attempt to remove the rod with only one hand and never remove it whilst the motor is still turning. Failure to follow these steps can result in injury and / or product damage. We always recommend 2 people when removing the rod from the HUB.

We recommend using the FUSION rotisserie for maximum 3.5 hours and the HUB for maximum 6 hours at any one time. If you need to cook for longer, please ensure that the BBQ and parts are allowed to cool before starting again.

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Customer service

If you’ve got a question, there’s a good chance we’ve covered it in our FAQs , but if not, please get in touch with our Customer Services team.

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WARRANTY CLAIM FORM

To claim your warranty simply click on the claim warranty button below and complete the form.