Time-Based Routing Profiles

For this type of advanced call-routing profile, whenever anyone dials your eVoice number, the call is handled according to that profile's time-schedule settings. Any calls made outside of the schedule redirect to your voicemail. Also, the calls are routed to you according to the dialing orders that you set. (For an example of how dialing orders work, refer to Advanced-Call-Routing Concepts)

NOTE: After creating a time-based profile, it displays as a colored box (or set of colored boxes) in the routing scheduler of the Call Routing > Advanced page. If you switch from the Advanced view back to the Basic view, any advanced-routing profiles you've created will be saved but may only be reactivated from the Advanced view.

Name the profile; and if needed, check the Make this Profile the Active Profile box to activate this profile once it is saved.

Check the Make the Routing Profile a Time-Based Profile box.

Click Save (a confirmation appears). Then, in the Add Call Routing Slot dialog box that appears (where you will set your time slot):

Select the Day(s) and Start/End times for this slot. NOTE: The system defaults all time-based profiles to M-F, 9 a.m. to 5 p.m.

To place/group your numbers...

NOTE: The purpose of grouping numbers is that you can set up certain numbers to be dialed simultaneously; others, sequentially. For example: When a call comes in at your office or business location, you may want it to simultaneously ring at all numbers within a Sales and Receptionist group FIRST. If not answered, the call will then ring sequentially to your Cell/On the Road group, then to your Home group (and numbers in each group will ring simultaneously).

......click the Select Number drop-down arrow, and either: 1) Select an existing number (this menu is populated with the numbers stored in your user-phone-numbers list. Also, it may only have the contact number provided during sign-up. If this is the case and, you want to use numbers not yet stored in the list, see 2)—OR: 2) Click Add New Number, then enter the number and a description. NOTE: U.S. numbers must be at least 10 digits (e.g., 310-555-1212; 1-310-555-1212)—and numbers outside of the U.S must include 011 or a plus sign (+) before the country code (e.g., 01133170387315, +33170387315).

To set the Number of Rings for the phone number, click the drop-down arrow and select a number. NOTE: The number of rings is an estimate for the amount of time we will ring your call-routing number. This can vary depending on the connection time with your local carrier (1 ring is approximately 3 seconds).

To add more phone numbers to the group: Repeat the steps in the above two steps. NOTE: You cannot use the same number twice within a group. Also, when a call comes in, the numbers will be dialed simultaneously. If there are more than five numbers in the group, the additional ones will be dialed when one of the five calls in progress is not answered.

To add another group of phone numbers: Click Add Group and repeat the steps in the above three steps. (After you click the Add Group button, you may have to scroll down to see its fields in which to enter information.) NOTE: You cannot use the same number twice within a group or between groups. Also, each subsequent group's numbers will be dialed simultaneously but only after the previous group's numbers have been dialed.

Click Save when you are finished creating your dialing group(s). The profile appears in the Profiles pane to the left, with the routing scheduler displayed to the right.

To activate the profile at this time (if you didn't, via step 4. above), hover over its drop-down arrow in the Profiles pane, and select Activate.

To create another profile, follow steps 1-7 above. NOTE: Only one profile can be active at a time. For a full explanation, see "Profiles" in Advanced Call-Routing Concepts.

Dial your eVoice number to test the behavior of your new profile (the profile must be active in order to be used).

TIPS:

If you want particular individuals to only be able to reach you at the numbers you've provided in this profile, you can associate their phone numbers to the profile. See About Caller-ID Routing and Rules.

You can also create a 24/7 routing profile (where you can still have some of your phone numbers dialed simultaneously; others, sequentially. However, only one profile can be active at a time. See the NOTE in step 8. above.)