Stop Losing Money - Here's How!

The everything HelpDesk® is a unique and specialized service desk designed to help organizations
streamline, organize, track and report on the human side of IT services and requests. eHD™ provides the solution
and support to:

Provide better quality and quicker turnaround of customer requests

Improve the usage of IT support resources and increased productivity of business personnel

Increase accessability through a single point of contact, communication and information

Augment internal customer service perception and satisfaction

The solution also provides management with the following critical KPI's

Staffing/resource usage and allocation

Service efficiencies and deficiencies

Service performance and target achievement

Customer training needs

Associated costs of the IT department and its services

All of these key benefits successfully help organizations stop losing money! Below is an
ROI calculator and an accompanying explanation sheet. Walk-thru it to see how you can
stop losing money.

ROI Calculator for the everything HelpDesk

Finding your savings

Current Support Cost

Direct Reduction in Support Cost w/ everything HelpDesk

Reduced idle time & redundant work

Bulk Sum of Reduction in Support Cost w/ everything HelpDesk

Average salary per technician

Annual work hours per year

TOTAL Average support cost per hour

Minutes per hour

TOTAL Average support cost per minute

Average ticket resolution time in minutes

TOTAL Average support cost per minute

Annual Work Tickets

TOTAL Annual Support Cost

TOTAL Savings

Additional benefits can be added from several other (related, but less-weighted) cost savings
areas.

Additional benefits can also be added from INCREASED JOB SATISFACTION, and from INCREASED
CUSTOMER SATISFACTION

The parameters in RED are meant for you to edit, based on your circumstances.