Shipping Policy

We currently charge shipping fees on 'Per Order' basis. Depending on your location and shipping mode the price will vary, please refer to chart below for details.

All our orders are packed and shipped within 24 hours upon payment confirmation. We use POSLAJU / Air Parcel / TA-Q-BIN / ABX for most of our orders . They are able to ship overnight to most cities and towns in the Peninsular Malaysia, however you should allow 1-3 business days in case any unexpected delays. East Malaysia orders may often take 4 to 5 extra days, so please allow 5 to 7 business days for delivery.

We will provide the POSLAJU / Air Parcel / TA-Q-BIN / ABX tracking number by email once we sent out the goods so that you can check and track the shipment status online.

Note: Please white-list our email address support@gundam.my in your email account, so when we email the shipping status to you, it won't go into the Junk mail folder.

PACKAGING: We use hard cover boxes for all our delivery to avoid damage on the item, kindly refer to the below picture for our packaging

4 days ago ABD. AZIZ ABDULLAH said : "marvelous and fast respond to order and shipment...and overall i'm so satisfy with Gundam.My Services so far..
i already get my item i ordered today 6/12/2016.
warm regard,
Thanks Gundam.My"

6 days ago Mohd Faiz Bin Abu Ch said : "The best place to buy gunpla.. Hope can add/restock more RG gundam since some of them i still dont have.. Overall Satisfied and Greatly Recommended to buy from here.. Peace"

FAQ::Shopping

1.) Is there any easier way for me to avoid filling up the check out form again & again?

Yes, there is, did you notice we support facebook account login?

After login you will be presented with several menu including updating your profile. You may click on 'update profile' to filled in the blank for the automated form filled in to avoid the tedious task again. You may login and try it out.

2.) How to purchase products on gundam.my?

It is simple and we would love to guide our valued customer how to do it. Click on either gundam grade on the left hand side of the website, and then you will see the pages coming out with all the desired grade product coming out, if you notice carefully, there's an "add" Button on the same page as well, click on the "add".

You will see the gundam boxart image 'flying' to the top right of the shopping cart. Now the shopping cart has filled with products, with a button called 'Checkout', if you wish to continue shopping, just ignore the button, until you're satisfied.

Then finally, click on the 'Checkout' button, it will ask you where you would love us to send your item to. For Peninsula Malaysia, it is MYR 8 and for Sabah / Sarawak, it is MYR 12. After you choosen the courier service, you're invited to filled in the postal information, and your contact data, you can select either payment method.

After pressing on the 'Proceed to Payment', you will be given alot of choice of payment method. Filled in your information, and finally you will receive an order email consists of product ordered summary information on your e-mail account.

FAQ::Shipping

1.) How can I ensure to receive the item after making payment?

Gundam.my is owned by a Malaysia registered company Greenomic Commerce (002099017-W). All transaction is governed and protected by Malaysia business law.