Because our industry is very specialized, it is our practice to be current in the state-of-the-art hot tub repair, through continuing education, and participation in industry events. We utilize testing equipment and tools specifically suited to the tasks we perform and follow established procedures to diagnose and affect only those repairs that are needed. Oregon hot tub repair.

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.NATIONAL SHORTAGE OF QUALIFIED HOT TUB REPAIR PEOPLE. NO END IN SITE.

By Erin Ansley | 10.14.2011 Pool & Spa News

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James Sturgeon is used to receiving calls from spa owners and technicians seeking repair advice.

But he was a bit shocked recently when a customer asked him to fix a hot tub nearly 1,000 miles north in Albany, N.Y. Perhaps more surprising was the oversized — and completely unexpected — package he discovered on his doorstep a few days later.

“I asked him to send me a picture,” said Sturgeon, the owner of Alpharetta, Ga.-based Premier Hot Tubs. “Instead, I came into the shop and found this huge box waiting for me. The guy actually overnighted his entire control system.”

The frustrated customer had paid four different technicians to fix the unit and patch a crack in the heater of his 1980s-era hot tub, and finally turned to Sturgeon after all other attempts failed. Sturgeon knew right away how to fix the problem with the heater. “‘Man, you can’t patch that,’ I said. And I told him he needed a new heater tank. With something like that, it’s all you can do.” The cost to ship and repair the unit, which included replacing the heater, blower motor and relay, totaled nearly $1,000. But to the customer, it was worth every penny. “He was happier than a kitten following a leaky cow!” he recalls.

This may be an extreme example, but Sturgeon has noticed a 25 percent increase over the last two years in calls from people who couldn’t find qualified technicians to fix their equipment.

Other veteran industry members agree that these cases are on the rise.

Miguel Barajas is one of four full-time spa techs at American Spa Services in Chatsworth, Calif., a suburb of Los Angeles. Typically he has a route of four-to-six customers a day.

Barajas often finds that inexperienced techs will replace multiple parts on a spa — costing the customer hundreds of dollars — only to discover it still isn’t functioning properly. Moreover, some of these technicians will leave with a part in hand and never return, Barajas says. He attributes this to untrained pool technicians looking for a piece of the spa-pie, or former hot tub dealers who believe they can fix a spa, since they used to sell them.

But the quantity of incompetence in the field has been a boon for American Spa Services. Recently, the company added a maintenance division, and it’s considering an expansion into Orange County due to the rising number of daily calls received from that area, which is more than 65 miles away.

Across the country, Lou Vitulli, owner of V & V Spa Service in Hagerstown, Md., has observed a similar trend.

His three-man team provides repair and maintenance throughout Maryland, Washington, D.C., and Northern Virginia, an area that has seen many spa dealers close their doors. After going out of business, a number of former owners took a chance with spa service, and called old customers to land repair gigs. But when their lack of knowledge became apparent, the clients turned to companies with proven track records, Vitulli says.

Although his business has grown as a result of these “correction calls,” Vitulli would rather it not happen at all. “This problem diminishes the integrity of the service industry and makes us all look unprofessional,” he says.

The situation is compounded by ads posted on Websites such as Craigslist, where consumers shop for lower service rates. All too often, techs with little-to-no training undercut legitimate professionals by 20 to 40 percent.

There are a host of key reasons why should you choose an APSP Certified Professional for all your pool, spa and hot tub needs.

To achieve the industry's premier designation, an APSP Certified Pool Builder (CBP), APSP Certified Service Professional (CSP), Certified Hot Tub Technician(CHTT) has been thoroughly tested and has committed to upholding the highest standards. These standards ensure you, the consumer, are getting the best pool, spa or hot tub product or service on the market today.

Experience

To qualify, applicants must have more than five years of work experience in their field. Most APSP Certified Professionals hold many more than five years of experience.

Expertise

Each APSP Certified Professional has passed a rigorous exam and demonstrated a mastery of topics that include regulations, permitting, building codes, planning, mechanical drawings, excavation, hydraulics, insurance, filtration systems, solar and other heating technologies, electrical issues and code requirements, decks, finishes, cleaning systems, chemicals, and safety and hazardous waste.

Education

APSP Certified Professionals fulfill continuing education requirements to stay current on the latest technological advances, industry developments, and business trends.

Ethical Practice

APSP Certified Professionals pledge to uphold APSP's Code of Ethics and comply with the highest business standards and practices, on topics that range from health, safety and public welfare to contracts and product pricing.

WHY SHOULD YOU CHOOSE AN APSP PROFESSIONAL CERTIFIED HOT TUB TECHNICIAN?