Policies

SHIPPING

Sandra Smith Jewelry purchases are shipped FREE to anywhere in the USA for all orders placed online! Treating customers well and keeping things simple is our policy. Your jewelry will be shipped via USPS 2-3 Day Priority Mail with additional insurance if needed. When you place an order, delivery dates based upon your destination will be determined and you will be notified by e-mail. You can trust that your order will be quickly processed and safely delivered.

INTERNATIONAL ORDER THROUGH E-MAIL

Use our contact form to tell us the product/s that you wish to order. Include your e-mail address and we will send you a bill via Paypal. Once paid, we will ship your order ASAP. Postage cost will be added, but insurance will be included.

Your business is important to us. Please feel free to contact us should you have additional questions regarding our shipping policy.

DAMAGED OR LOST ITEMS

Your jewelry is photographed prior to shipping. If your purchase has been damaged or lost in transit, simply notify us immediately of the problem, and we will provide instructions for you. Insurance claims must be filed by us.

RETURNS

If you are not happy with your purchase, you may return it provided it reaches us no later than 10 days after the shipping date. If the item has been damaged or is not in its original condition, a full refund will be at our discretion.