About Us

OVER 30 YEARS OF GLOBAL INDUSTRY INTELLIGENCE

TALKINGTECH has been delivering flexible, self-service digital communications and payments solutions to some of the world's largest financial services, telecoms, government and utility organisations since 1986.

EDF Energy, Energy Australia, HSBC, Nedbank, Telefonica and Vodafone are just some the companies that have reduced collections costs and improved customer engagement with TALKINGTECH.

The TALKINGTECH Foundation, founded by TALKINGTECH in 2008, strives to improve education and healthcare for the disadvantaged through innovation and technology. So far, the charitable foundation has donated over $1.2M NZD to worthy projects.

TALKINGTECH has 30 years of expertise in customer engagement, payments and collections

TALKINGTECH delivers critical payment services to over 40 companies, including some of the world’s largest blue chips

The average number of people TALKINGTECH contacts each month is 9.3 million

The TALKINGTECH Foundation has distributed over $1M NZD to education and healthcare projects

First payments solution

1991

Software-based solution

1997

i-tiva launched

TALKINGTECH's interactive communications system for libraries was launched

2001

First UK customer

Singlepoint starts using TALKINGTECH's collections service

2004

O2

O2 becomes a customer and remains so to this day

2005

Global Expansion

Operations in Australia, Europe, NZ, North America and South Africa

2008

TALKINGTECH Foundation

The TALKINGTECH Foundation is established

2010

Good Shepard School

The Good Shepard School, funded by the TALKINGTECH Foundation opens

2011

PCI DSS Compliance

TALKINGTECH proudly achieves PCI DSS Level 1 certification

2013

VISA merchant agent

TALKINGTECH becomes a Visa Merchant Agent

2014

Pay by SMS

Pay by SMS channel launched

2015

Innovation Lab

TALKINGTECH launches a permanent Innovation Lab, based in New Zealand

2016

30TH Anniversary!

TALKINGTECH celebrates its 30-year anniversary

2016

Webpay

Webpay payment channel launched

VALUES

TALKINGTECH’s values define who we are and govern everything that we do.

They guide our decision making and behaviours, and influence the way we serve our customers and our community.

ONE COMPANY, ONE TEAM

We are united by a common purpose and are working towards a common goal.

We believe that when we work together we can achieve great things.

We will openly share knowledge and information across the organisation.

HONESTY AND INTEGRITY

We have strong moral and ethical principles with no secrets or hidden agendas.

We will live up to TALKINGTECH’s values, even when confronted with economic pressures and personal, professional and social risks.

We will not say things that are false. We will never deliberately mislead.

PASSION AND DETERMINATION

We care about results and have the determination to deliver when the going gets tough.

We work hard, while having fun along the way!

We are committed to finding the best solutions for our customers.

TRUST AND RESPECT

We will be open and direct in our communication, and receptive to other opinions or viewpoints.

We will honour and value the abilities and contributions of others, embracing the responsibility and accountability for our actions in this regard.

BE BETTER, ALWAYS

We will create a culture of continuous improvement where all employees are actively engaged in improving the company.

No matter how hard we work or how well we do, we should be comfortable asking ourselves or others 'what could we/you do better?' This process is not just questioning how well the job was done this time, but driving our excitement to be better, always!

Our Clients

About TALKINGTECH

TALKINGTECH has been revolutionising the payments and collections industry for 30 years, delivering flexible, self-service digital payments and communications to financial services, government, telecoms and utilities organisations across the world.