"Very Pleased with the care"

Last Friday I attended A&E with my mother who had been referred by her GP as an emergency. she is 82

Although the initial wait in A&E was lengthy (6 hours) once she was seen by a medic, she was seen by an opthalmologist on the same night.

everything was dealt with swiftly and thouroughly, the follow-up care has been second to none, and my mum was dealt with with concern and kindness by all the staff. The hospital was so busy but they didn't try to rush us in any way.

This is why I am writing this review, as sometimes only the negative aspect of NHS is reported .

Responses

We're sorry that you and your mother had a long wait, but A and E can be very busy and we need to see first those people whose need is greatest. However it is really good to know that your mum's care was good and thank you for letting us know.