2017 Honda Ridgeline RTSUsed Cars
in
Chattanooga, TN 37421

Avg. Dealer Rating: (20 reviews)
"Unorganized sales staff. Set a specific appointment time and day. Drove 30 minutes to look at the truck. "So sorry.. it is off getting paint work done" seriously. Too big for their own good."

Avg. Dealer Rating: (25 reviews)
"Dealer refused to quote price or provide pictures of the car. Pushed me to
come see the car and drive it. When I pressed for pictures and pricing, the
car was suddenly sold. "

Avg. Dealer Rating: (5 reviews)
"I talked with them before going. I drove an hour and a half to get
to get there. Very nice gentleman I talked with ( Dan ) I spent
about 3 hours there trying to deal with them. They were sooooo
far off it was almost funny. Don't pay attention to the ads they
have with the car. It had not been cleaned and they do not give
you 125% for your car !! I have a very nice car with only 31000
miles ,you would have thought I had a junker. I could trade for a
new one for what they wanted in difference. Good luck to
anyone else. "

Avg. Dealer Rating: (15 reviews)
"The people at Kingsport Honda were really amazing. I had to leave my new vehicle at the dealership for a few hours. When I came back to pick it up at night; the saleperson, the floor manager and the sales manager came outside to greet me and cingratulate me on my purchase. It eas a bery nice gesture. In addition, during the purchase process they were ver nice and pleasant. "

Avg. Dealer Rating: (5 reviews)
"Jason responded quickly and was very patient and accommodating to our crazy schedules. He was honest and very knowledgeable about the car we looked at. Although we did not purchase the car, I would happily work with him again in the future."

Avg. Dealer Rating: (15 reviews)
"Greg, the salesman I worked with, contacted me very
quickly and was very polite, patient and thorough. I
was contacted a total of 8 times by multiple people
before I was able to respond to Greg, who contacted
me first. He was very professional and didnt mind to
discuss all of the details about the car over the
phone. We spoke and scheduled a viewing.
He called me back very soon after our initial call to
tell me he had just realized the car I was interested in
had significant hail damage to the roof and front
passenger side (none of which is mentioned in the
online listing) and he wanted to make sure I knew
what to expect before driving an hour and 15 mins to
see the car. I am grateful for that courtesy.
I think it is very unprofessional, misleading and more
than anything, it is deceptive to leave 50+ dents out
of the cars description on cargurus. Obviously, I
expected the asking price would be lowered in
consideration of the damage, but the "manager"
would not do anything other than take $200 off the
original price, despite bumping the price up $500
after I first wrote them on car gurus. Even with the
$200 off, the car was still above suggested retail
value WITHOUT taking the hail damage into
consideration.
We drove 2.5 hrs round trip only to have the
"manager" tell us that the price is firm in an
extremely condescending way before proceeding to
dismiss us as though we were trash for requesting a
more reasonable price. He didnt give us his name,
invite us into his office or even offer to shake our
hands when greeting us! He should not work with the
public with his patronizing attitude. I hope that
Honda of Morristown hires a new "manager" (that's
as much information I got on the guy) soon because
his refusal to negotiate fairly, (despite us having cash
on hand) and his arrogant, condescending demeanor
will not get him very far. Also, their misleading ad on
cargurus is very unprofessional and deceptive.
Honestly, it's not going to help gain any satisfied
customers and whoever does their online advertising
should know better. If not for Greg's professionality,
respect and courtesy, I would leave a 1 star review
to describe my experience with Honda of
Morristown.
I strongly advise anyone considering buying a used
vehicle from there with expectations of a typical car
buying experience to be very thorough in their
questions over the phone. It was very disappointing
to have wasted an entire evening on something that
could have been avoided by an upfront and honest
response to my question over the phone about
negotiating on the price after they "discovered" the
hail damage and 2 large rips in the interior which
was described as "flawless" in their listing.
I've never left such a negative review for anyplace
before, but I've never experienced such terrible and
frankly, degrading customer service from anyplace
else. McDonald's drive thru employees treat people
with more respect than the "manager" I was so lucky
to encounter. I sincerely hope there are many
changes made at Honda of Morristown. Its shocking
and odd for me to realize that the salesman treated
my fiancé and I with much more respect than his
superior. "