All our deliveries over £100 and within the UK are free of charge, delivery is subject to stock availability and we aim to deliver within 3 working days. Should there be a delay we will get in touch with you.

All items are packed in-house, we send everything fully insured and posted using Royal Mail signed for next day delivery that will require a signature upon receipt. Should you require delivery on a particular day please let us know and we will endeavour to meet your needs, you can do this by ‘leaving a note on your order’ on the shopping cart page, or you are welcome to call or email us.

Should you require overseas shipping please contact us for a quote. Customs and duty fees are the responsibility of the buyer so please check this in advance of your purchase.

We offer a click and collect service free of charge, if required for a particular day please get in touch with us. Otherwise we aim to get orders ready for collection for the next working day. Please bring along with you a valid form of ID to match your order details for collection.

We provide 14 day refunds for all orders placed online. We do not otherwise give refunds; however, we will gladly exchange or raise a credit within 28 days of purchase. Credit notes are only valid up to 1 year after the credit note is raised.

This item comes with a 12-month guarantee. Accidental damage and the effects of wear and tear are excluded from this guarantee.

Watches

All our watches are fully serviced before they are displayed and come with a 12-month guarantee. Accidental damage and the effects of wear and tear are excluded from this guarantee.

Many of our preowned rings can be altered in finger size, it is dependent on the setting and style of the ring and how many sizes it needs changing by. We have a local workshop that does the work for us, so if you need an item urgently, speak to us and we will do our best to work to your timescale.

Most necklaces can have the chains lengthened or shortened or changed all together, dependent on age and style. Most bracelets can be altered in size, safety chains can be added or taken away. Earrings can have screw backs fitted.

We offer some customising on our preowned pieces, which may include changing the shank on rings to a different style (dependent on age and style). Engraving can be done where there is room to do so on some pieces.

Delivery

All our deliveries over £100 and within the UK are free of charge, delivery is subject to stock availability and we aim to deliver within 3 working days. Should there be a delay we will get in touch with you.

All items are packed in-house, we send everything fully insured and posted using Royal Mail signed for next day delivery that will require a signature upon receipt. Should you require delivery on a particular day please let us know and we will endeavour to meet your needs, you can do this by ‘leaving a note on your order’ on the shopping cart page, or you are welcome to call or email us.

Should you require overseas shipping please contact us for a quote. Customs and duty fees are the responsibility of the buyer so please check this in advance of your purchase.

We offer a click and collect service free of charge, if required for a particular day please get in touch with us. Otherwise we aim to get orders ready for collection for the next working day. Please bring along with you a valid form of ID to match your order details for collection.

Returns

We provide 14 day refunds for all orders placed online. We do not otherwise give refunds; however, we will gladly exchange or raise a credit within 28 days of purchase. Credit notes are only valid up to 1 year after the credit note is raised.

Warranty

This item comes with a 12-month guarantee. Accidental damage and the effects of wear and tear are excluded from this guarantee.

Watches

All our watches are fully serviced before they are displayed and come with a 12-month guarantee. Accidental damage and the effects of wear and tear are excluded from this guarantee.

Alterations

Many of our preowned rings can be altered in finger size, it is dependent on the setting and style of the ring and how many sizes it needs changing by. We have a local workshop that does the work for us, so if you need an item urgently, speak to us and we will do our best to work to your timescale.

Most necklaces can have the chains lengthened or shortened or changed all together, dependent on age and style. Most bracelets can be altered in size, safety chains can be added or taken away. Earrings can have screw backs fitted.

Customisations

We offer some customising on our preowned pieces, which may include changing the shank on rings to a different style (dependent on age and style). Engraving can be done where there is room to do so on some pieces.