Welcome. The Middle River Valvoline Instant Oil Change is located approximately .1 miles east of Chick-fil-A near the intersection of Middle River Road and Windlass next to Martin Plaza Shopping Center.
Christopher Mims, Manager

Includes up to 5 quarts of Synthetic Blend, Full Synthetic or Diesel oil (diesel quarts may vary; see store for details), filter (prem. extra), lube and maintenance check.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.

Includes up to 5 quarts of Conventional oil, filter (prem. extra), lube and maintenance check.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.

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TAKING CARE OF YOUR CAR IS EASIER THAN EVER

myCARFAX and Valvoline Instant Oil Change have partnered to make taking care of your car a little easier. Interested in seeing your vehicle’s service history? Just enter your car’s VIN or license plate info to see your free service history report online. myCARFAX offers you all of these benefits:

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Address of your nearest Valvoline Instant Oil Change

RECOMMENDED SERVICES

FULL-SERVICE OIL CHANGE

TRANSMISSION SERVICE

FULL-SERVICE OIL CHANGE

Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.

Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.

The cost for accidents resulting from unperformed vehicle maintenance tops $2 billion a year, according to a 2004 study by Car Care Council. Here are three good reasons to choose Valvoline for your car maintenance needs:

Our skilled technicians are rigorously trained in an ASE-certified training program

For most of our services, you won’t even have to leave your car

On average, you’ll save up to 20%–50% on non-oil change services over the dealer1

FULL-SERVICE OIL CHANGE

TRANSMISSION SERVICE

RADIATOR SERVICE

FULL-SERVICE OIL CHANGE

Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.

Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.

Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.

DID YOU KNOW?

Routine maintenance can help keep you safely on the road and improve the fuel efficiency and performance of your vehicle. Stop in today for a free, maintenance check of fluids, air filter, bulbs, tires and wipers when you purchase an oil change.

CUSTOMER REVIEWS

YES VERY FRIENDLY STAFF, INFORMATIVE, AND PROMPT WITH ANY QUESTIONS I HAD.

YES VERY FRIENDLY STAFF, INFORMATIVE, AND PROMPT WITH ANY QUESTIONS I HAD.

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5

F-150 Owner

It’s always a comfortable timely service

It’s always a comfortable timely service

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5

MsMazda

They have an experienced guy that shares his expertise with the younger techs. When on said she never changed steering fluids h ...

They have an experienced guy that shares his expertise with the younger techs. When on said she never changed steering fluids he walked her through it and it made her confident for the next service request. I can tell they appreciate his nature humor but his wisdom as well.

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5

Mini van

Customer service was terrific

Customer service was terrific

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5

Bobby A

Everything was fast and easy and the young lady told me all of my options and the cost

Everything was fast and easy and the young lady told me all of my options and the cost

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4

C.H.

The experience was great but in my opinion i do believe the prices are high compared to other oil changing companies. Overall i ...

The experience was great but in my opinion i do believe the prices are high compared to other oil changing companies. Overall i enjoyed my first time being there.

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5

Lisa S.

The manager Chris and his team are fantastic. The service and attention to detail are great. The team is very knowledgeable abou ...

The manager Chris and his team are fantastic. The service and attention to detail are great. The team is very knowledgeable about the car that I drive. All of this is done with a smile and professional, courteous demeanor! Thank you!

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5

Steve R

They did what asked for and did not pressure me for other services. I did both vehicles that day had two different service peopl ...

They did what asked for and did not pressure me for other services. I did both vehicles that day had two different service people with the same services. thanks for a great job.

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5

William B.

Excellent service along with a knowledgable, informative, and courteous staff.

Excellent service along with a knowledgable, informative, and courteous staff.

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5

Wayne

Clean well maintained workplace

Clean well maintained workplace

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5

Ag1221

Mike was awesome! Honest and very friendly.Knew his stuff.

Mike was awesome! Honest and very friendly.Knew his stuff.

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5

Michele G

I like the service and being able to wait in my car

I like the service and being able to wait in my car

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5

Larry F

When I went in they were very knowledgeable techs

When I went in they were very knowledgeable techs

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5

Abony R

They took the time to explain what was going on and work with me

They took the time to explain what was going on and work with me

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5

Matt White

The service representative was courteous and professional. I came in for the radiator service, and he did a signal and light saf ...

The service representative was courteous and professional. I came in for the radiator service, and he did a signal and light safety check first which was nice. In addition, he topped and checked fluids and tire pressure for no additional cost - also a bonus. Very satisfied with this location's work and friendly service.

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5

Anonymous

The staff was great. Especially when you consider three of the employees called out.

The staff was great. Especially when you consider three of the employees called out.

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4

Ann M

Brought my own oil filter because this place never has one for my car. Felt like I should have been discounted from my bill or a ...

Brought my own oil filter because this place never has one for my car. Felt like I should have been discounted from my bill or at least give me half off the other filter that got changed that was $40.00. Long wait but once inside things moved pretty good

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4

Diz

Service technician was like a robot; he had no personality. Didn't see services available and their cost posted

Service technician was like a robot; he had no personality. Didn't see services available and their cost posted

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5

Mo Qasem

This was my first time to Valvoline in Maryland, I use to go in CA and I love the service and the style of the service, and look ...

This was my first time to Valvoline in Maryland, I use to go in CA and I love the service and the style of the service, and looks like it is the same in Maryland too love the fast service.Thank you guys

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5

Anonymous

service and inspection

service and inspection

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5

Yiayia

I have never experienced a drive thru oil change. I think this is awesome for us ladies. I didn’t have to leave my vehicle, I di ...

I have never experienced a drive thru oil change. I think this is awesome for us ladies. I didn’t have to leave my vehicle, I didn’t have to wait in a waiting room and the service was beyond fast. I will definitely be back!

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4

Pop pop Rick

Nothing bad happened, but it's an oil change. A must have. I don't get excited over paying my electric bill either, just somethi ...

Nothing bad happened, but it's an oil change. A must have. I don't get excited over paying my electric bill either, just something we must do.

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5

Johnny

Great service

Great service

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5

Wilson T

Great, quick, service with a smile.

Great, quick, service with a smile.

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4

HerculianLDT

Not sure how you got that from my responses. I had an overall pleasant experience and everyone was super nice. Mike came to chec ...

Not sure how you got that from my responses. I had an overall pleasant experience and everyone was super nice. Mike came to check on me while I was waiting and within 10-15 min I was in the garage.No biggie.

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5

Ladyt

The staff greeted me warmly and heard my concerns and addressed them.

The staff greeted me warmly and heard my concerns and addressed them.

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5

Ssssheri

Customer service was super friendly and knowledgeable. Didn’t try to sell me things I didn’t need but made good recommendations ...

Customer service was super friendly and knowledgeable. Didn’t try to sell me things I didn’t need but made good recommendations that I trusted. Wait was a little long but was greeted and told expected wait time so no surprises. All bays were full too. I always trust this shop and drive from carney to middle river for the service.

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5

Michael c

The employees were really kind, knowledgeable about what needed to be done,and quick.

The employees were really kind, knowledgeable about what needed to be done,and quick.

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5

CB

The Mechanics were very informative and made my first oil change experience stress free.

The Mechanics were very informative and made my first oil change experience stress free.

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5

LexisQ

Employees were friendly, apologized for our wait, and communicated about the wait before hand.

Employees were friendly, apologized for our wait, and communicated about the wait before hand.

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5

JB

Friendliness and knowledge of the ENTIRE staff. That the other employees came over to help finish the work being done on my truc ...

Friendliness and knowledge of the ENTIRE staff. That the other employees came over to help finish the work being done on my truck when they were free was fabulous.

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5

Bloomin

It was a good experience. I am glad to have used your services and will be returning

It was a good experience. I am glad to have used your services and will be returning

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5

Sc

The technician was very friendly and knowledgeable.

The technician was very friendly and knowledgeable.

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5

Lsax

The person who provided my service. James was highly professional, and very friendly. Very attentive to any questions or conce ...

The person who provided my service. James was highly professional, and very friendly. Very attentive to any questions or concerns.

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5

Anonymous

I like that I do not feel pressured to buy additional services or items.The service was quick once inside.

I like that I do not feel pressured to buy additional services or items.The service was quick once inside.

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5

Kelsey D

Staff was helpful and friendly.

Staff was helpful and friendly.

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5

Brmc5

I like how fast the service was and the person who helped me was very polite and nice

I like how fast the service was and the person who helped me was very polite and nice

I requested tires rotation service and the staff adviced that I do not need to do that at this time based on the tires tread. Th ...

I requested tires rotation service and the staff adviced that I do not need to do that at this time based on the tires tread. They explained that in Wintertime, the better tires should be at the back for braking purpose. This staff was very honest and professional. I received an honest and fair oil change service and am very pleased with this location. Thank you for not pressuring me to buy additional unnecessary services. Because of this and the safety recommendation, I will use this location for my next oil change. Thank you.

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5

Leahb

I was pleased with the expertise and information I was given. Very friendly..I went in for an oil change and also had my radiato ...

I was pleased with the expertise and information I was given. Very friendly..I went in for an oil change and also had my radiator and transmission taken care of. I am confident my car is ready for winter. My son recommended I go to Valvoline and I'm so glad that I did.I'm a customer from now on. Thanks so much!

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5

Pooh

The great customer service and them explaining everything they was doing while they were doing it

The great customer service and them explaining everything they was doing while they were doing it

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5

Stan B

They know what, they are doing

They know what, they are doing

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4

Sean

Too long

Too long

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5

Jim C

Great staff

Great staff

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5

Greg D

This place is great, friendly and knowledgeable staff. In and out in a few minutes. Very convenient.

This place is great, friendly and knowledgeable staff. In and out in a few minutes. Very convenient.

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5

John J

Quick and Convenient

Quick and Convenient

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5

LCooper

Staff and service were good

Staff and service were good

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5

Big boy

Everybody was courteous and very nice

Everybody was courteous and very nice

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5

Gary Wilson

Friendly people and nice to talk to.

Friendly people and nice to talk to.

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5

Chris J

Location close to my office and I do not have to get out of my car.

Location close to my office and I do not have to get out of my car.

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5

Terri J

I was greeted on the outside and was told that there would be a 5 - 10 minute wait, which was accurate. The service technicians ...

I was greeted on the outside and was told that there would be a 5 - 10 minute wait, which was accurate. The service technicians were very courteous and explained everything that they were going to do. My Kia has a skip plate with 20 bolts attaching it to the under side of my vehicle. The technician explained what the skip plate was and that it might take a little longer than expected because of the 20 bolts in it. I was fine with that and the technician kept me informed about the progress. I was very satisfied with the all over service that I received.

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5

durango owner

fast, courteous, professional

fast, courteous, professional

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5

Vicky y

They were v busy when it was my turn I felt they did not rush me thru n answered most of my questions

They were v busy when it was my turn I felt they did not rush me thru n answered most of my questions

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5

John R.

The staff is friendly and always professional. They show you the old oil filter and a new oil filter, they try to make you feel ...

The staff is friendly and always professional. They show you the old oil filter and a new oil filter, they try to make you feel comfortable that they're doing a good job. Some throw a little humor in it to make it fun and it's much appreciated, gives you something to look forward to. Two thumbs up!

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5

Bigkenzo

I was satisfied by how fast they tried to get me in and out even though they were busy

I was satisfied by how fast they tried to get me in and out even though they were busy

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4

Andrew K.

I thought it was over priced

I thought it was over priced

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5

Suzie

I never went to this place because everyone said there prices were high. I needed a oil change and decided to try it. I was very ...

I never went to this place because everyone said there prices were high. I needed a oil change and decided to try it. I was very pleased and the price was comparable to what I usually pay

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5

Rana A

Fast , good service, nice employee

Fast , good service, nice employee

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5

Ashley B

Very friendly and knowledgeable staff. The service was very fast efficient and not too high of a price.

Very friendly and knowledgeable staff. The service was very fast efficient and not too high of a price.

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4

Jordan L.

It's nothing wrong, but the service technician helping me seemed inexperienced, which slowed things down. He asked for help when ...

It's nothing wrong, but the service technician helping me seemed inexperienced, which slowed things down. He asked for help when he needed to and a more experienced technician quickly came to assist him. I'm sure by my next visit everything will go much faster

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5

Wolfman

Staff was knowledgeable of my car and the requirements

Staff was knowledgeable of my car and the requirements

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4

Ng3203

I was happy with my visit. I never give highly satisfied

I was happy with my visit. I never give highly satisfied

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5

JazzyD

Dana or Dona. I’m sorry if I messed up the name, was absolutely amazing

Dana or Dona. I’m sorry if I messed up the name, was absolutely amazing

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5

dthorne9900

Friendliness of the entire staff.

Friendliness of the entire staff.

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5

Al B

The technicians were thorough and explained each step of the process.

The technicians were thorough and explained each step of the process.

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5

Dave Pierce

Sediment customer service from all the employees

Sediment customer service from all the employees

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5

Anonymous

Everyone was very knowledgeable. and the service rep. remembered my husband and my self from previous visits.

Everyone was very knowledgeable. and the service rep. remembered my husband and my self from previous visits.

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5

Troy

Highly satisfied. Knowledgeable personnel

Highly satisfied. Knowledgeable personnel

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5

tomw

customer service is top notch

customer service is top notch

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5

Chris

They were very friendly, it was close to my house and the facility was clean

They were very friendly, it was close to my house and the facility was clean

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5

DA

Quick and great service with friendly staff.

Quick and great service with friendly staff.

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5

Kenneth J

Absolutely a great experience! The staff were very friendly, knowledgeable and straightforward!

Absolutely a great experience! The staff were very friendly, knowledgeable and straightforward!

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5

DI

The team at the Martin Blvd. location is always fast, courteous, knowledgeable....always great with no complaints.

The team at the Martin Blvd. location is always fast, courteous, knowledgeable....always great with no complaints.

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5

Steve c

No pressure they work as a team I felt I could trust them

No pressure they work as a team I felt I could trust them

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5

Frank S

Staff is knowledgeable. Service is completed quickly. Don't have to let someone else get in my car.

Staff is knowledgeable. Service is completed quickly. Don't have to let someone else get in my car.

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5

G. Hardy

I have always had my oil change at this location for the past 10+ years. I really have never had an issue with the service.

I have always had my oil change at this location for the past 10+ years. I really have never had an issue with the service.

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5

AK at BCG

Polite. Great service as usual.

Polite. Great service as usual.

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5

Wayne

I had a problem with the wiper blades I purchased on my last visit. They never worked properly. I already had them replaced 2 ti ...

I had a problem with the wiper blades I purchased on my last visit. They never worked properly. I already had them replaced 2 times. The tech I had this time seamed much more knowledgeable and took care of the problem. They are working as they should now.

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5

William k.

Professionalism

Professionalism

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5

Mark H

Prompt, courteous, and efficient service.

Prompt, courteous, and efficient service.

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4

Robert B

I waited about an hour before I was able to pull into the bay. But there were about 5-6 vehicles in front of me in line.Also, I ...

I waited about an hour before I was able to pull into the bay. But there were about 5-6 vehicles in front of me in line.Also, I had just had my car washed. And after the visit I noticed a big hand/grease print on top of my passenger side front fender.Other than the wait and the grease smudge, I was satisfied.

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3

Nic

I'm not certain what the person in the grease pit is doing other than removing a drain plug, the oil filter and then replacing t ...

I'm not certain what the person in the grease pit is doing other than removing a drain plug, the oil filter and then replacing the drain plug and installing the new filter; but, this person is shaking the bejesus out of the car. Plug and filter are not to be over tightened, this doesn't require much force. The plug with a torque wrench and the filter 1.25 turns maybe once the gasket makes good contact. The service rep mumbled, a lot, couldn't hear him clearly at all, didn't speak directly to me just spoke while looking in whatever direction he desired. He also didn't fill the washer fluid.

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5

LalaC

Fast and comfortable. Staff and words we're very courteous

Fast and comfortable. Staff and words we're very courteous

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4

Anonymous

My truck uses 7.7 quarts of oil so I had to pay for the extra 2.7 quarts which according to the computer monitor was $2.70/ quar ...

My truck uses 7.7 quarts of oil so I had to pay for the extra 2.7 quarts which according to the computer monitor was $2.70/ quart and my receipt states I pay $16 and change for the extra oil which doesn't equal $2.70 x 3 = $8.10Don't mind paying for the extra oil but I don't agree with the cost.

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5

Cruzanrx2000

Always great service, reguardless of the longer than normal wait time.

Always great service, reguardless of the longer than normal wait time.

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5

Edward V

The service was very professional. And the people were very organized and friendly.

The service was very professional. And the people were very organized and friendly.

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5

NANCYK

IT WAS FAST, THE PRICE WAS RIGHT AND THE BOY, WELL PROBABLY MAN I HAD WAS VERY NICE & INFORMATIVE AND NO MATTER WHAT JOB YOU HAV ...

IT WAS FAST, THE PRICE WAS RIGHT AND THE BOY, WELL PROBABLY MAN I HAD WAS VERY NICE & INFORMATIVE AND NO MATTER WHAT JOB YOU HAVE, YOUR BED SIDE MANOR IS KEY TO A HAPPY CUSTOMER.

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5

kathy b

very happy and satisfied. Have been a customer to all our vehicals and will continue to use them.

very happy and satisfied. Have been a customer to all our vehicals and will continue to use them.

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5

Yaovi Togbe

Fast service and great customer service

Fast service and great customer service

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5

VP Auer

Highly satisfied. Leah and her team members were very knowledgeable and friendly. They recommended services my car needed but ...

Highly satisfied. Leah and her team members were very knowledgeable and friendly. They recommended services my car needed but I never felt pressured to buy anything that I didn't need.

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5

tnt

Highly professional and courteos personnel

Highly professional and courteos personnel

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4

Sherri E

I usually don't give a Highly Satisfied on reviews, Satisfied to me is good enough

I usually don't give a Highly Satisfied on reviews, Satisfied to me is good enough

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1

Kelly

3 bays open, with vehicles in them. I pull up to the that did not have a vehicle waiting. When the truck in front of me was don ...

3 bays open, with vehicles in them. I pull up to the that did not have a vehicle waiting. When the truck in front of me was done, I was told to back out and let the car in the 3rd bay come over in my place because they were here first. Now, I had already waited 45 minutes at this point. I was very dissatisfied with this. Then, I'm sent to the 3rd bay and I waited another 15 minutes to be see, but the 2nd bay, that person was behind me, to start, went before me. If I had not already wasted my lunch time, I would have left. I have never had to pull our of any line before because someone was ahead of me. I will not return unless you give me a good reason too

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5

Rob B

Employees showed me how dirty my transmission fluid was

Employees showed me how dirty my transmission fluid was

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5

Matthew G

The Person was confident and knowledgeable, Made recommendations with out me feeling pressured. Direct and fast.

The Person was confident and knowledgeable, Made recommendations with out me feeling pressured. Direct and fast.

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5

Sharon W

Staff was great. Excellent service. Love the location.

Staff was great. Excellent service. Love the location.

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5

Alysia W.

The two gentlemen that worked on my car were so polite, knowledgeable and just amazing! I have had the one fella work on my car ...

The two gentlemen that worked on my car were so polite, knowledgeable and just amazing! I have had the one fella work on my car before and I'm thrilled when he is my technician. Please acknowledge their amazing work. They're keepers!! Thank you and my husband and I will keep coming back! Alysia & Darrell Witherington

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4

Geo. E

I've been there before .I knew what to expect. Nothing went wrong . So it wasstatus quo. The only thing that would make it high ...

I've been there before .I knew what to expect. Nothing went wrong . So it wasstatus quo. The only thing that would make it high satisfied is if the pricing wasmore within reason with Syn. oil prices. $96.00 is a lot for an oil change.

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4

Cebutu

I didn't get the winning Powerball ticket.

I didn't get the winning Powerball ticket.

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3

Nicksdsm

Staff members did not stay at one particular customer. The staff was worried more about their inspection then the customers. ...

Staff members did not stay at one particular customer. The staff was worried more about their inspection then the customers. It was obvious the staff was not used to doing things correctly and there were acting like they were feeling pressured by the inspection. I had three different sales staff come to my vehicle and asked me about The same services and no one could remember what I said about how many psi I want it in my tires.

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4

Ashley B.

They always try to add something to the bill before checkout. Before asking if I wanted the Air Filter it was already taken out ...

They always try to add something to the bill before checkout. Before asking if I wanted the Air Filter it was already taken out the box as if they knew I was going to say Yes! The guy was nice though

Technician was friendly and thoroughly explained everything including recommendations.

Technician was friendly and thoroughly explained everything including recommendations.

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5

Christopher S.

I am enjoying the customer service experience among the employees.

I am enjoying the customer service experience among the employees.

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4

Smitt47

The wait time, but realizing it was Friday.

The wait time, but realizing it was Friday.

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5

Customer

The gentlemen that helped me were very nice and helpful, they were also quick but attentive at the same time. Will definitely be ...

The gentlemen that helped me were very nice and helpful, they were also quick but attentive at the same time. Will definitely be going back instead of Judy lube!

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5

L. Scott

The team at the location in Middle River, Md, led by Chris and his team are awesome! Can't say enough good things. Service is qu ...

The team at the location in Middle River, Md, led by Chris and his team are awesome! Can't say enough good things. Service is quick, professional, and served with a smile. Thanks again!

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5

Jim

Very friendly, quick and easy

Very friendly, quick and easy

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5

Trucker Tony

Polite. Fast. I prefer to stay with my vehicle. And I hate Jiffy Lube.

Polite. Fast. I prefer to stay with my vehicle. And I hate Jiffy Lube.

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5

B. Minnis

I've been here a few times now and I am always treated in a very respectful and courteous manner.

I've been here a few times now and I am always treated in a very respectful and courteous manner.

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5

G

Quick easy thorough

Quick easy thorough

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5

Dodge Master

To me customer service is very important to me and the way the staff performed there customer is like i forgot i was even gettin ...

To me customer service is very important to me and the way the staff performed there customer is like i forgot i was even getting a oil change i appreciate the crew in a big way. Asst.Manager Mike is awesome guy not is he always professional he remembers return customers that's love KEEP UP THE GREAT WORK

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5

Tom S

Quick, easy, efficient.

Quick, easy, efficient.

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5

WILLIAM S.

The staff were prompt, efficient & most pleasant & professional.

The staff were prompt, efficient & most pleasant & professional.

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5

Joe R

They were just really good and very friendly

They were just really good and very friendly

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5

Kelsie

The staff was friendly, knowledgeable, quick, and fun! They truly did a great job. I will return.

The staff was friendly, knowledgeable, quick, and fun! They truly did a great job. I will return.

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5

Larry F

Mike always keeps me informed on what needs servicing but never pressure me to get the other services. He lets me know what is d ...

Mike always keeps me informed on what needs servicing but never pressure me to get the other services. He lets me know what is due.

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5

Natalie Mayo

Everything was done in a timely fashion

Everything was done in a timely fashion

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5

Eds

They were quick & convenient and very nice. Explained everything thing they did.

They were quick & convenient and very nice. Explained everything thing they did.

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5

Kia W.

The customer service was very good. I also, did not have to wait or get out of the car. Everything went quickly and smoothly.

The customer service was very good. I also, did not have to wait or get out of the car. Everything went quickly and smoothly.

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5

LAW

Very friendly.

Very friendly.

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4

Bobc

Servicing was slow

Servicing was slow

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5

RMark

Prompt friendly service. Value.

Prompt friendly service. Value.

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5

Jenna L

Incredible customer service and very knowledgeable staff, excellent work on my vehicle in a short amount of time

Incredible customer service and very knowledgeable staff, excellent work on my vehicle in a short amount of time

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5

John R.

The staff was very professional and friendly. They showed me new parts against old parts and explain the importance of replacing ...

The staff was very professional and friendly. They showed me new parts against old parts and explain the importance of replacing. I was in and out the door in little time and felt a big difference in the performance of my vehicle. Two thumbs up!

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4

Joe K

I believe they were training a new employee but he could not get the air filter screw to come loose I think someone should have ...

I believe they were training a new employee but he could not get the air filter screw to come loose I think someone should have stepped in 10 minutes before they actually did. I understand that those things happen but the other workers were talking as he was struggling since I was the only one in there I think they should have recognized that it was taking him way too long

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5

madjack

quality of workmanship

quality of workmanship

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5

Olusegun O

Guys really put in more efforts. Love that!

Guys really put in more efforts. Love that!

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5

Kerrilynn

Demetrius always takes good care of me nMy car

Demetrius always takes good care of me nMy car

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5

Rich I

Greeted and very friendly crew! Quick and very knowledgeable! Like that you never need an appointment and don't have to wait lon ...

Greeted and very friendly crew! Quick and very knowledgeable! Like that you never need an appointment and don't have to wait long!

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5

Bobbo

The team that worked on my car was outstanding. They were polite friendly and knowledgeable. Great job

The team that worked on my car was outstanding. They were polite friendly and knowledgeable. Great job

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4

TS

Wait time before entering was terrible.

Wait time before entering was terrible.

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5

Linda p

The gentleman who assisted me was very kind and took the time to explain the recommended services and why they should be done

The gentleman who assisted me was very kind and took the time to explain the recommended services and why they should be done

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5

JMH

Excellent employees

Excellent employees

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5

Abigail

James greeted me and was super nice friendly and helpful throughout. He explained everything in layman’s terms, very down to ear ...

James greeted me and was super nice friendly and helpful throughout. He explained everything in layman’s terms, very down to earth. The rest of the team worked quickly and they clearly enjoy working together. I love this location and come back here for every oil change. Very grateful for the no pressure atmosphere and quick service.

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5

Joe Allen

Very friendly staff.

Very friendly staff.

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5

StacyF

I love the staff at this location. Mike and Dana are fantastic and entertaining. They keep conversation flowing and service mo ...

I love the staff at this location. Mike and Dana are fantastic and entertaining. They keep conversation flowing and service moving so that the time passes even quicker.

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4

Mike S.

If anything, this local valvoline is smaller and in a highly crowded area. There was someone who cut in line causing a delay in ...

If anything, this local valvoline is smaller and in a highly crowded area. There was someone who cut in line causing a delay in the service supplied.

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5

Tina H.

Everyone was very professional and friendly. I didn't feel pressure to purchase additional services. However, since it was a h ...

Everyone was very professional and friendly. I didn't feel pressure to purchase additional services. However, since it was a hot day it would have been nice to have the option to sit in the waiting area.

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5

Anonymous

Everyone was poliet and service was quick. First I went to Walmart and it was a 3 hours wait, and you guy was less then 5 minute ...

Everyone was poliet and service was quick. First I went to Walmart and it was a 3 hours wait, and you guy was less then 5 minute. In and out

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5

Jim S

Very friendly and professional

Very friendly and professional

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5

Dennis W

Every staff person was great and responsive. Asst Manager Mike was doing a great job.

Every staff person was great and responsive. Asst Manager Mike was doing a great job.

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5

wrangler2016

The attendant was extremely courteous and friendly, did not try to sell me anything I didn't need. He explained everything th ...

The attendant was extremely courteous and friendly, did not try to sell me anything I didn't need. He explained everything that they were doing and what the found. Offered me a discount coupon better than the one I brought in with me.

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5

Stacy’s Ford

Dana the mechanic was helpful and knowledgeable.

Dana the mechanic was helpful and knowledgeable.

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5

Chris

Because

Because

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5

Joe S

consistent great service for years.

consistent great service for years.

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5

Randerson3

The staff were friendly and knowledgeable. Everything went smoothly. Couldn't ask for a better experience.

The staff were friendly and knowledgeable. Everything went smoothly. Couldn't ask for a better experience.

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5

Marvin b

Everyone was very nice and courteous

Everyone was very nice and courteous

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5

Mason R

Staff was very friendly. Everything was done quickly and i trust they got everything done professionally

Staff was very friendly. Everything was done quickly and i trust they got everything done professionally

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5

Christopher S.

The service that I had made a warning light go out. I was informed that if it reactivates, what it could be and where to have it ...

The service that I had made a warning light go out. I was informed that if it reactivates, what it could be and where to have it serviced.

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5

Anonymous

I was given full service. The Asst Manager was there overseeing all three bays. The technician serving my car seemed inexperienc ...

I was given full service. The Asst Manager was there overseeing all three bays. The technician serving my car seemed inexperienced, but not unqualified. The assistant manager was right there guiding him through the process. Everyone was friendly, polite, and professional.

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5

A. Martin

Knowledgeable, friendly staff. Quick service. A little bit of a wait but they told you about how long it was going to be. Only o ...

Knowledgeable, friendly staff. Quick service. A little bit of a wait but they told you about how long it was going to be. Only one car in front me, so about 15mins or so. Not too bad.

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5

Tammy G

The service was excellent and I had Leah from the Middle River Location and she was very polite and very informative. Great cust ...

The service was excellent and I had Leah from the Middle River Location and she was very polite and very informative. Great customer service from her

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4

Nic

I waited for about 50 minutes prior to the service, I was the vehicle directly behind an auto in the service bay. It appeared o ...

I waited for about 50 minutes prior to the service, I was the vehicle directly behind an auto in the service bay. It appeared one of the representatives breezed through a series of questions I had been asked during previous visits. From the looks of things the facility is understaffed since there was only one tech in the grease pit. Maybe it was a bad day there.

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5

Mandy77704

Great customer service

Great customer service

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5

Mistie M

I like coming here. It's convenient and the people are nice everytime I go. So even though I waited I could have left but I know ...

I like coming here. It's convenient and the people are nice everytime I go. So even though I waited I could have left but I know the job will be done right and plus I had time to spare that day. I really needed my oil change. I think the staff was under staff that day... Normally I do not have to wait. We have two cars we bring here. I never had a problem. Never! So I'll wait to be next if I have to because I know my cars will be treated like it's the only car in the bay each time. Good job!

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5

MC1397

The man who took care of me was very descriptive of what was going on throughout the entire process.

The man who took care of me was very descriptive of what was going on throughout the entire process.

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5

Barbarella

Great service

Great service

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2

Nancyk

The female attendant asked if I would like to have my wipers replaced while entering the order. I said Yes. I had to remind them ...

The female attendant asked if I would like to have my wipers replaced while entering the order. I said Yes. I had to remind them to replace the wipers and it turned out, the woman that was taking the service order had forgotten to add it to the service instructions. When I asked her about it, she said she confused me with the other customer. She was standing at the terminal when she asked me, so how could she forget to add it onto the order? Also, I told her twice that I wanted the standard oil and she kept saying, so you want the conventional? They forgot to turnoff the maintenance light, so now i have to make another trip to have them turn it off. Also, it was about half an hour before closing and there was an older man who kept asking the other attendant if it was time to go yet. He was clearly in a hurry to close up as he actually asked five minutes later what time is it now! -and this is while he was servicing another customer. Very unprofessional!

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4

J Dubb

I had received the AC service which required me to pull out side of the bay area in order to have the technician to Recharge th ...

I had received the AC service which required me to pull out side of the bay area in order to have the technician to Recharge the refrigerant in my vehicle.

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5

Anonymous

I always enjoy doing my oil change over there..

I always enjoy doing my oil change over there..

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3

joe

I come all the time you have new staff seem like they do not know what they are doing.

I come all the time you have new staff seem like they do not know what they are doing.

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5

Erin H

Quick and easy! I brought my 19 month old and he was pleased too.

Quick and easy! I brought my 19 month old and he was pleased too.

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5

Larry V.

When I arrived at Valvoline I was immediately greeted by a young lady named Dana and she guided me straight in. I informed Dana ...

When I arrived at Valvoline I was immediately greeted by a young lady named Dana and she guided me straight in. I informed Dana this was my first time at the facility and she explained the process in detail and went straight to work changing my oil and filter. Dana was very professional and courteous while explaining everything she was doing. In short order she had completed my service and performed some more checks on my vehicle. I think this associate, Dana is definitely an asset to your company.

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5

Snotbubble55

Professionalism all the way around.

Professionalism all the way around.

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3

Karl t

First, the tech couldn't find where my oil filter was. Next, they took more than 45 minutes once the car was inside. Then they w ...

First, the tech couldn't find where my oil filter was. Next, they took more than 45 minutes once the car was inside. Then they wouldn't give me a credit for using my filter (I always bring one because nobody stocks them). All prior visits I received a credit for this. They never reset my computers oil change meter (I didn't want to wait and have them figure it out since I was already more than 45 minutes into a15 minute oil change)Then when I left, my hood started to blow open since it wasn't shut all the way. I think I had your rookie . . .or maybe a stoner. I typically have a good experience there. This time, not so.

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5

Anonymous

Staff was professional and courteous job was done timely and thoroughly

Staff was professional and courteous job was done timely and thoroughly

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5

Deborah D

No wait time; staff very courteous and no issues resulted from service

No wait time; staff very courteous and no issues resulted from service

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4

Krissy

They did a good job and honored my coupon. They also fixed a mistake that Mr. Tire made on my car last time at no charge. They a ...

They did a good job and honored my coupon. They also fixed a mistake that Mr. Tire made on my car last time at no charge. They are a good team there.

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5

Quinn S

I am a person who is always in a rush and I do not like to wait valvoline is always the best choice They were very quick and ef ...

I am a person who is always in a rush and I do not like to wait valvoline is always the best choice They were very quick and efficient and I still had time to go pick up my son from practice after I got off of work

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5

BoFaDzz

Pleasant people, very tentative, always offering explanation

Pleasant people, very tentative, always offering explanation

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5

Mark B

Everyone was very professional and the service was great. The employee remembered me from a prior visit and that shows he has ve ...

Everyone was very professional and the service was great. The employee remembered me from a prior visit and that shows he has very good customer service sense. I am always looking for places to go back to that remember me, even if it has been a long time in between visits.

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4

Hpizzle

The wait was the only reason I couldn't check the 'Highly Satisfied' option.

The wait was the only reason I couldn't check the 'Highly Satisfied' option.

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5

lindag

Everyone is always very professional and helpful. They always explain everything that they are doing and why they are doing it.

Everyone is always very professional and helpful. They always explain everything that they are doing and why they are doing it.

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4

Wazz7

Overall. It is just too expensive. It’s hard for me to justify.

Overall. It is just too expensive. It’s hard for me to justify.

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5

Tory m

The over all service was good

The over all service was good

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4

Sue H

Service tech seemed rushed

Service tech seemed rushed

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5

SR

I've been going here for years. Always great service.

I've been going here for years. Always great service.

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5

JessicaH.

I liked the fact I could pull right up and not even get out of my truck and have my oil changed. The facility was clean. There w ...

I liked the fact I could pull right up and not even get out of my truck and have my oil changed. The facility was clean. There was no wait. I was helped promptly and they informed me of every thing that was happening. For my first visit, I was highly impressed!

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5

Crystal

Friendly knowledgeable quality service

Friendly knowledgeable quality service

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5

annabellem

Staff is friendly and have great customer service

Staff is friendly and have great customer service

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5

Tanyab

Great customer service. Very quick service.

Great customer service. Very quick service.

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5

Gwendolyn

Sales person was great in explains everthing

Sales person was great in explains everthing

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5

Stephan E.

Staff's courtesy and professionalism. I was greeted the moment they noticed me. The longer than expect wait was not their fault ...

Staff's courtesy and professionalism. I was greeted the moment they noticed me. The longer than expect wait was not their fault however. They were fairy loaded with customers ahead of me. The service was otherwise very fast, as it had happened on a previous visit. I didn't feel overloaded, buttered up, or pressured in any way as well, for the employees kept it concise, and to the point. No small talk, no upsale tactics. I really enjoyed and appreciated this.

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5

DaveT18

Just very conveniet and reasonably priced

Just very conveniet and reasonably priced

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5

Larry F

It is very convenient to go to this store

It is very convenient to go to this store

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5

Rex

I was greeted with a nice smile.

I was greeted with a nice smile.

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5

Marty

In and out quick, what I needed that day,

In and out quick, what I needed that day,

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5

Mishella u

Quick, they know what they are doing always friendly

Quick, they know what they are doing always friendly

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5

Wendy W

Very fast , didn’t have to wait , was able to be comfortable in my car while oil was changed, friendly staff, no pressure to use ...

Very fast , didn’t have to wait , was able to be comfortable in my car while oil was changed, friendly staff, no pressure to use certain oil, and just all round good service, this is my second time going there and I will continue to go there! :)

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5

jmiller

Always kind and friendly team members. Going here is worth the higher cost due to the quick service and value in the courtesy an ...

Always kind and friendly team members. Going here is worth the higher cost due to the quick service and value in the courtesy and care of the team members to customers.

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5

Blue

I was just about to go on a 600 mile trip - the Valvoline staff informed me that my serpentine belt had a huge hole in it. They ...

I was just about to go on a 600 mile trip - the Valvoline staff informed me that my serpentine belt had a huge hole in it. They attempted to fix it for me but since the parts we needed weren’t there, recommended me to someone who could quickly. I’m very very happy with Valvoline and the staff that was there and helped me

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5

Stephanie B.

Employees are very pleasant and keep you informed. They are knowledgeable and accommodating.

Employees are very pleasant and keep you informed. They are knowledgeable and accommodating.

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5

Dorsal

Very efficient operation. Everyone seems to work as a team. Very friendly staff that seem to enjoy their job.

Very efficient operation. Everyone seems to work as a team. Very friendly staff that seem to enjoy their job.

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5

bill w.

I don't want to be pressured into buying other services.

I don't want to be pressured into buying other services.

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5

Cruz control

Everything went well during my visit.

Everything went well during my visit.

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4

Jimh

Only because $43 is a little high for an oil change, but the quick service keeps me coming back

Only because $43 is a little high for an oil change, but the quick service keeps me coming back

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5

JH

There was no wait and it was a Sunday so a lot of other places were closed. I was in a hurry and didn’t have a single issue on t ...

There was no wait and it was a Sunday so a lot of other places were closed. I was in a hurry and didn’t have a single issue on top of that. Great experience and friendly staff

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5

ElPilotto

Your services and staff are much friendlier and easier to deal than your competitor. It's worth the extra money at Valvoline.

Your services and staff are much friendlier and easier to deal than your competitor. It's worth the extra money at Valvoline.

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5

GeeTheDj

the staff did a good job from start to finish was pleased

the staff did a good job from start to finish was pleased

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5

Larry R

Quick and easy

Quick and easy

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5

TThom

The customer service was impeccable. Devon was outstanding.

The customer service was impeccable. Devon was outstanding.

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5

Rascal

As always, courteous dependable, no hassle service.

As always, courteous dependable, no hassle service.

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5

Chris S.

Excellent and honest service.

Excellent and honest service.

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4

garyl

Service was very good, but similar to what I received at other providers of the same service.

Service was very good, but similar to what I received at other providers of the same service.

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5

KAREN B

Quick oil change and it was completed by professional people!

Quick oil change and it was completed by professional people!

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5

Mike O

Staff was polite, more bays would be nice, waited waaay to long but I understand it can get busy and at no fault of the staff, w ...

Staff was polite, more bays would be nice, waited waaay to long but I understand it can get busy and at no fault of the staff, well trained kind group of staff

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5

Chuck k

I get my oil changed while I wait in my car. I can visually see the work being done. This service is very convenient , especiall ...

I get my oil changed while I wait in my car. I can visually see the work being done. This service is very convenient , especially when your have kids in the car.

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5

MDRN68

The folks are nice and professional. Quick and efficient. It takes the stress out for me as a female getting work done on my veh ...

The folks are nice and professional. Quick and efficient. It takes the stress out for me as a female getting work done on my vehicle.

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5

Caps will

The staff are friendly and nice ive been here 4 times and ill be back love this location

The staff are friendly and nice ive been here 4 times and ill be back love this location

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4

John M

They were quick and effecient, however one of the techs not working on my car was cursing in the bay.

They were quick and effecient, however one of the techs not working on my car was cursing in the bay.

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5

Karla

efficiency

efficiency

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5

Allie W

The cashier/tech was very honest and did not try to pressure me to add on any services or products, which intimidates me when pe ...

The cashier/tech was very honest and did not try to pressure me to add on any services or products, which intimidates me when people push for that. Very quick and efficient. Pricing is eh, not too great.

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5

David S

The assistant manager was very friendly. He remembered me from when I brought my other vehicle the week prior.

The assistant manager was very friendly. He remembered me from when I brought my other vehicle the week prior.

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4

Nadeem S

Be a specific answer is always fair deal is good .

Be a specific answer is always fair deal is good .

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4

gregs

I felt the service to rotate my tires took a little longer than I had expected. Also, the coupon that I used was a little awkwa ...

I felt the service to rotate my tires took a little longer than I had expected. Also, the coupon that I used was a little awkward to apply. The signage about the discount wasn't entirely clear and when I inquired about the 20% the person I spoke to seemed a little unsure. I ended up showing my email and everything was fine but I sort of felt like I was doing something wrong.

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5

Cindi

The technician was friendly and seemed to know his stuff.

The technician was friendly and seemed to know his stuff.

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5

Ki B

They were quick and fast, told me everything I needed to know about my car and what to expect next time I come. The customer ser ...

They were quick and fast, told me everything I needed to know about my car and what to expect next time I come. The customer service was also awesome, they explained everything they were going to do before they did it.

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5

Greg

The young lady with red hair was very helpful,professional & provided guidance to her team.Excellent job!!

The young lady with red hair was very helpful,professional & provided guidance to her team.Excellent job!!

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5

TANYAS

Always courteous staff. Prompt attention and very efficient service.

Always courteous staff. Prompt attention and very efficient service.

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3

JudyJ.

I repeated no about additional items and the pressure was insane about "why" I "needed" additional services when I explained it ...

I repeated no about additional items and the pressure was insane about "why" I "needed" additional services when I explained it was just in a garage and they claim the garage would not have done the service they wanted to do when I know for fact it was done, no knowledge of the special $5.00 discount text program. Longest wait I ever had, employees talking to each other about non related things, so loud I couldn't hear what I needed to do next.

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5

Nikki B

They always do great work. Friendly staff.

They always do great work. Friendly staff.

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4

Stan K

Very friendly very courteous. Easy to communicate with and was very understanding of what they offered

Very friendly very courteous. Easy to communicate with and was very understanding of what they offered

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5

Sfreeman

Fast service especially getting right off from work. The guy I don’t remember his name was veart informative and polite

Fast service especially getting right off from work. The guy I don’t remember his name was veart informative and polite

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5

DennisC

As usual, everything went very well. This was my first time at this particular site and the staff was as courteous and thorough ...

As usual, everything went very well. This was my first time at this particular site and the staff was as courteous and thorough as they were at my old site in Vestal New York.

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5

Newcustomer0476

Quick, efficient and skilled. Staff was friendly and continued to tell me what they were doing throughout the whole experience.

Quick, efficient and skilled. Staff was friendly and continued to tell me what they were doing throughout the whole experience.

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5

LEAANN

very professional !!!!!

very professional !!!!!

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5

jimc

Nice professional staff

Nice professional staff

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5

Anonymous

You were very quick and thorough

You were very quick and thorough

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5

Bob S.

Fast courteous service. Friendly staff

Fast courteous service. Friendly staff

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5

Princess G

I have used this service in the past and have always had a good experience. Dana and Mike (the manager on duty) couldn't have b ...

I have used this service in the past and have always had a good experience. Dana and Mike (the manager on duty) couldn't have been any nicer and thorough with their explanation of the services being performed. Another reason I like this particular facility is they hire females.

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5

JoyG

I have never been to this place and was extremely pleased with the service

I have never been to this place and was extremely pleased with the service

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5

BigSexy

It was a Sunday morning. I was able to pull right in. They have my information on file. The staff was friendly. They went over e ...

It was a Sunday morning. I was able to pull right in. They have my information on file. The staff was friendly. They went over everything that was due. One or two items, they were honest enough to say they felt I could delay on having done. A couple others they recommended to have done now. I have a godson that is a mechanic, so normally anything major, I have him do. Anything small and cheaper, I don't like to bother him with. I like to stay in my car. I just have a feeling, that the process gets done quicker that way. I never feel any pressure to purchase any upsells. The staff goes over what's recommended, but never pushes to upsell.

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5

LucyShoe

James was awesome. He was very friendly and attentive. It was the best experience I have had so far at Valvoline.

James was awesome. He was very friendly and attentive. It was the best experience I have had so far at Valvoline.

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5

Emily Sturm

The Gentleman that took care of me was the sweetest person and he explained in detail what he was doing to my car. He did not pr ...

The Gentleman that took care of me was the sweetest person and he explained in detail what he was doing to my car. He did not pressure me at all like jiffy lube for other things he kept it to what i wanted and needed.

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5

Rasheem

Great service. Normally it's no wait time when I arrive. But the fact that I trust your company and I like the convince of servi ...

Great service. Normally it's no wait time when I arrive. But the fact that I trust your company and I like the convince of service waiting was not a problem. Thank you for being efficient and pleasant all at the sametime and all the time. Great job!

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4

Shape999

No specific reason. I always feel their is room for improvement I guess. My customer service rep was great and the overall exper ...

No specific reason. I always feel their is room for improvement I guess. My customer service rep was great and the overall experience was satisfying. Thanks.

I came in to get an oil change and a transmission flush. Everything went very well there weren't any issues.

I came in to get an oil change and a transmission flush. Everything went very well there weren't any issues.

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5

A.Martin

Staff friendly and knowledgeable

Staff friendly and knowledgeable

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5

Anonymous

Quick and easy

Quick and easy

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5

Wil Downing

Great service

Great service

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5

LaurenM

Super friendly and knowledgeable staff, speedy servcie every time, really dig this location!

Super friendly and knowledgeable staff, speedy servcie every time, really dig this location!

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5

Steve M

Everything went as expected.

Everything went as expected.

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5

John H.

People were very friendly and very knowledgeable. Always satisfied when I visit.

People were very friendly and very knowledgeable. Always satisfied when I visit.

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5

Deb D

I love the fact that I didn't have to leave my vehicle during the oil change, all staff were courteous and polite; everything wa ...

I love the fact that I didn't have to leave my vehicle during the oil change, all staff were courteous and polite; everything was explained in layman's terms and I didn't feel pressured to buy anything. All recommendations were included on my emailed receipt.

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4

Henry D

Good overall experience. Had to wait a bit before pulling in, but no issues overall

Good overall experience. Had to wait a bit before pulling in, but no issues overall

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5

luannm

This shop has always been very professional. Great staff, great customer service.

This shop has always been very professional. Great staff, great customer service.

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5

Heather W

Customer service was great , very friendly. I waited longer then usual but it was a busy day and they apologized . Even waiting ...

Customer service was great , very friendly. I waited longer then usual but it was a busy day and they apologized . Even waiting my experience was great !

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4

Elaine K

Satisfied except for having to wait so long

Satisfied except for having to wait so long

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5

Tica B

My car is driving alot better than when I've done the oil change in other places. Smooth ride!

My car is driving alot better than when I've done the oil change in other places. Smooth ride!

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5

Anonymous

Because I've use them before

Because I've use them before

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5

Arnold L.

I was highly satisfied going to Valvoline instant oil change they where quick n accurate very friendly staff I recommend it to p ...

I was highly satisfied going to Valvoline instant oil change they where quick n accurate very friendly staff I recommend it to people n family's

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5

Karen C

Leah was so informative and attentive to all my questions.

Leah was so informative and attentive to all my questions.

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5

Christopher S.

I rightfully received the service that was needed, and it prevented any potential complications with my vehicle that could have ...

I rightfully received the service that was needed, and it prevented any potential complications with my vehicle that could have otherwise occurred.

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5

Hollenbc

Great staff never a wait

Great staff never a wait

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5

E Rose

It was quick and right to the point. They checked everything and that’s what I need. In and out. Wonderful

It was quick and right to the point. They checked everything and that’s what I need. In and out. Wonderful

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5

Richie C

They did a great job and explained everything they was doing

They did a great job and explained everything they was doing

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5

Linda N

Service was fast, efficient and I liked being able to stay in my car. Will definitely go back.

Service was fast, efficient and I liked being able to stay in my car. Will definitely go back.

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5

Marybeth P.

The Staff at the Valvoline in Middle River Maryland 21220, were clear and concise with their delivery of service. So what I had ...

The Staff at the Valvoline in Middle River Maryland 21220, were clear and concise with their delivery of service. So what I had to wait 15 minutes to get in but once you are inside the staff, who by the way were 2 female and 2 male providers, which showed Girl Power. The staff was nice and friendly and informed me of everything that was done to my vehicle. Thanks for the great service and see you at 95000 miles!!!

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5

darcyh

Their customer service is always pleasant, informed, and friendly.

Their customer service is always pleasant, informed, and friendly.

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4

Anonymous

I am satisfied and will likely return. That should be enough. The staff was informative and courteous.

I am satisfied and will likely return. That should be enough. The staff was informative and courteous.

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5

Anonymous

Always highly satisfied with me

Always highly satisfied with me

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4

Junior20

The people were great but rhe pricing was ridiculous. $26 for a standard air filter? $70 for a oil change? Super expensive and I ...

The people were great but rhe pricing was ridiculous. $26 for a standard air filter? $70 for a oil change? Super expensive and I will be doing it myself from now on.

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5

Rhonda N.

The technician explained the difference in the types of oil and recommended which type I would do best with since my car is bare ...

The technician explained the difference in the types of oil and recommended which type I would do best with since my car is barely driven. I appreciated his honesty. It was also a relief to no longer have to spend hours at the dealership to get an oil change.

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5

MartyF

Just in and out quickly so I could get on with the rest of my errands.

Just in and out quickly so I could get on with the rest of my errands.

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5

Mrs. Carter

Very nice to be greeted. There was a line, I was the fourth car waiting.Rep told me the approximate wait time, which was nice.W ...

Very nice to be greeted. There was a line, I was the fourth car waiting.Rep told me the approximate wait time, which was nice.Workers were clean, friendly and very nice.

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4

Tiara Houston

I’m sorry I was highly satisfied

I’m sorry I was highly satisfied

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5

Anonymous

They was good at letting me know what was going on with my car

They was good at letting me know what was going on with my car

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5

maryw

the service at the middle river location has always been excellent. I will continue to use this location. the service personnel ...

the service at the middle river location has always been excellent. I will continue to use this location. the service personnel were courteous, informative and clear as to what additional service I may need in the future. I really appreciate being shown the condition of my air filter.

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3

catb

staff couldn't get filter off at first after numerous tries..up and down from underneath complaining.. oil on hood after we le ...

staff couldn't get filter off at first after numerous tries..up and down from underneath complaining.. oil on hood after we left..

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5

Larry F

The staff there is very courteous and knowledgable about their job.

The staff there is very courteous and knowledgable about their job.

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5

Candy S

Everyone was friendly and knowledgeable. They showed me all dip sticks and thing that they were looking at. They noticed my wind ...

Everyone was friendly and knowledgeable. They showed me all dip sticks and thing that they were looking at. They noticed my windshield wipers were worn and replaced them.

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5

Barbara B

Very convenient and don't have to wait a long time to get waited on and you don't have to make an appointment.

Very convenient and don't have to wait a long time to get waited on and you don't have to make an appointment.

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4

Chanel

Because they could not tell me what my engine light was on

Because they could not tell me what my engine light was on

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5

Meghan L.

James was super friendly and knowledgeable. Was very courteous, will definitely be returning!

James was super friendly and knowledgeable. Was very courteous, will definitely be returning!

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5

Charley

The employees are prompt and courteous.

The employees are prompt and courteous.

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4

Quandra

The service was as i expected it to be. There was nothing exceptional or lacking about the service.

The service was as i expected it to be. There was nothing exceptional or lacking about the service.

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5

Eneri

They were prompt and knowledgeable

They were prompt and knowledgeable

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5

Rita m

Quick and professional service at a reasonable price besides that I had a coupon.

Quick and professional service at a reasonable price besides that I had a coupon.

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5

RON

The work was done whight.

The work was done whight.

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5

workoutdads

I’ve visited this location several times and every experience is great. They take good care of their customers. Honestly you guy ...

I’ve visited this location several times and every experience is great. They take good care of their customers. Honestly you guys are a little more expensive than your competition but it is what it is.

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5

Hollygirl

James is fantastic. He is so friendly and really knows what he is doing.

James is fantastic. He is so friendly and really knows what he is doing.

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4

Valveoil

It was fine

It was fine

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5

Jimur3

James the service person in charge was very knowledgeable, courteous, and customer oriented. That's why I was highly satisfied. ...

James the service person in charge was very knowledgeable, courteous, and customer oriented. That's why I was highly satisfied. In the future when I return I would want him to lead the service of my vehicle.

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5

Nikki B.

I go to this specific location because I enjoy the staff. Specifically Chris Sims. He is very nice and polite and always enjoyab ...

I go to this specific location because I enjoy the staff. Specifically Chris Sims. He is very nice and polite and always enjoyable to talk to.

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4

Randy

Price. It costed me $120 for an oil change

Price. It costed me $120 for an oil change

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5

Gregorio K.

Clean and very comfortable. The staff were polite and explained everything.

Clean and very comfortable. The staff were polite and explained everything.

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5

Kedwards

Even though I had to wait (4 cars ahead of me) I come to this valvoline evertime. Everyone is friendly and very informative. I g ...

Even though I had to wait (4 cars ahead of me) I come to this valvoline evertime. Everyone is friendly and very informative. I get to stay in my car and even bring my kids.

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5

Andre T

I like the customer service, the fast servicing of my vehicle and the pricing.

I like the customer service, the fast servicing of my vehicle and the pricing.

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5

Anthony

Because of great customer service. And Leah made me aware my air filter was very dirty and needed replaced.

Because of great customer service. And Leah made me aware my air filter was very dirty and needed replaced.

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5

maggiec

Everyone was extremely friendly and knowledgeable. There was clear communication regarding wait times. I was not pressured to pu ...

Everyone was extremely friendly and knowledgeable. There was clear communication regarding wait times. I was not pressured to purchase additional services but they still let me know of upcoming recommended maintenance.

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5

Karen N.

The service is quick and easy!

The service is quick and easy!

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5

Rick S.

Quick, efficient, fair price

Quick, efficient, fair price

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5

Matt M

Technician was courteous and professional. I feel like service was very prompt, I was in and out quickly.

Technician was courteous and professional. I feel like service was very prompt, I was in and out quickly.

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5

Debra S

The customer service person was very helpful and explained everything.

The customer service person was very helpful and explained everything.

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5

Thinke

Everything was quick and effective. The staff were friendly.

Everything was quick and effective. The staff were friendly.

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5

JH

I can't remember the guy who talked to me, but he was easily the best I've encountered at Valvoline

I can't remember the guy who talked to me, but he was easily the best I've encountered at Valvoline

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4

Anonymous

Need them to vacuum out your vehicle

Need them to vacuum out your vehicle

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5

Luis.A

The workers were very nice and professional. I went on my lunch break from work which is 40 mins long amd I was in and within 20 ...

The workers were very nice and professional. I went on my lunch break from work which is 40 mins long amd I was in and within 20 mins even with a trainee at hand.

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4

Kathy E

I was told I needed my tires rotated. I just had that done at the place I purchased them from. Hmmm.... didn't give me a warm a ...

I was told I needed my tires rotated. I just had that done at the place I purchased them from. Hmmm.... didn't give me a warm and fuzzy feeling. James was very nice. Now I worry if what I'm told needs to get relaxed is true or just a sales pitch.

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4

Dale R

Always room for improvement. Over all I have had good experiences with you guys,

Always room for improvement. Over all I have had good experiences with you guys,

I've always been highly satisfied with my visits. The staff is knowledgeable, courteous and efficient. My Escape has 141,000 miles on it and I depend on the staff at this Valvoline to keep it going. I'm shooting for 200,000 miles.

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5

Larry F

Everyone there always treats me as a valued customer.

Everyone there always treats me as a valued customer.

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5

Sean W.

Between me and my wife we own three vehicles and drive about 80,000 miles a year. I used to do my own oil changes but between th ...

Between me and my wife we own three vehicles and drive about 80,000 miles a year. I used to do my own oil changes but between the oil, the filter and whatever other things were running low it just makes sense to use the service. We just bought a car for my mother-in-law and I wanted it to be all set so I took it to Valvoline.

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5

donniem

great tech,s very friendly and helpful.

great tech,s very friendly and helpful.

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5

Mark S

The gentleman who worked on my car was extremely courteous and professional.

The gentleman who worked on my car was extremely courteous and professional.

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5

Joseph p

It's like going to a fast food restaurant. The price is competitively low, your in and out very quickly, the people are courteou ...

It's like going to a fast food restaurant. The price is competitively low, your in and out very quickly, the people are courteous and polite it doesn't get much better than that

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5

Lynne S.

Well informed staff, level of knowledge noted throughout staff, calm, pleasant service given.

Well informed staff, level of knowledge noted throughout staff, calm, pleasant service given.

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5

Cindy68

James was very professional. I've never met anybody who really showed compassion

James was very professional. I've never met anybody who really showed compassion

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5

William B.

Always excellent and honest service.

Always excellent and honest service.

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4

Brie

I felt rushed when I asked a specific questions. As if they did not want to answer my question

I felt rushed when I asked a specific questions. As if they did not want to answer my question

Had a 15.00 off coupon that was originally removed off the bill on the screen in the shop.... Upon final inspection.. After leav ...

Had a 15.00 off coupon that was originally removed off the bill on the screen in the shop.... Upon final inspection.. After leaving, it looks like the 15.00 was not taken off... Im going back to have fluids checked this weekend and requesting my 15.00

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5

DMBBD

I forgot to give them my coupon and advise the customer service person that I forgot the coupon after he checked me out and tol ...

I forgot to give them my coupon and advise the customer service person that I forgot the coupon after he checked me out and told me that if it was OK we can give you cash if that's Ok!!! Yes receiving cash back is always nice

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5

Melanie W.

I have been to this service center several times and the staff have always been friendly and when I have turned down any extras ...

I have been to this service center several times and the staff have always been friendly and when I have turned down any extras they recommended I may need they have never made me feel bad for not complying.

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5

Rash

Everyone was kind and helpful as always. I enjoys stopping in to have my oil changed.

Everyone was kind and helpful as always. I enjoys stopping in to have my oil changed.

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5

Connie

Love staying in my car. Seems like the staff get along. Good atmosphere.

Love staying in my car. Seems like the staff get along. Good atmosphere.

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4

Wlymon

I used valvoline in Cincinnati few years ago while on vacation , really liked the service , now, i use you guys all the time ! T ...

I used valvoline in Cincinnati few years ago while on vacation , really liked the service , now, i use you guys all the time ! Thanks

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5

musicman

the people were nice and helpful pleasant experience. will come back again.

the people were nice and helpful pleasant experience. will come back again.

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5

Sharon W

Very friendly, competent staff. Love the location.

Very friendly, competent staff. Love the location.

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5

Bob S.

The tech explained what my vehicle would be needing and included prices for the services. He was also very friendly

The tech explained what my vehicle would be needing and included prices for the services. He was also very friendly

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5

Casey S

Great service

Great service

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4

Bob G

Service was good. Pricing, not so much.

Service was good. Pricing, not so much.

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5

Leah

Very polite, courteous staff, also quick and that is helpful when you do not much time. Always seems to work perfect for me goin ...

Very polite, courteous staff, also quick and that is helpful when you do not much time. Always seems to work perfect for me going on my lunch break. Keep up the great work! !

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5

Debbie

very satisfied

very satisfied

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5

Anonymous

The staff was extremely kind

The staff was extremely kind

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5

Tearza J

I was highly satisfied because the service was fast once I got in and every step was explained to me.

I was highly satisfied because the service was fast once I got in and every step was explained to me.

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5

An x grease monkey

The people are friendly and courteous

The people are friendly and courteous

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4

Doug K.

Highly satisfied in my school of thought is difficult to achieve

Highly satisfied in my school of thought is difficult to achieve

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4

Anonymous

Nice staff good service&instant oil change i am satisfied .

Nice staff good service&instant oil change i am satisfied .

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4

Ransom

Prices are too high

Prices are too high

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5

Joy O.

Friendly and honest. The service manager told me that my air filter was still clean and there was no need to change it.

Friendly and honest. The service manager told me that my air filter was still clean and there was no need to change it.

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4

Tay

The long line

The long line

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4

Yonnie S

It is almost difficult to function perfectly in this world. That to me would be High satisfaction.

It is almost difficult to function perfectly in this world. That to me would be High satisfaction.

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4

Dpeaton

It’s was a little crazy in there. The wait was a little long about the wait of trying to find out where the cab filter was

It’s was a little crazy in there. The wait was a little long about the wait of trying to find out where the cab filter was

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5

John S.

People explain everything they are doing.

People explain everything they are doing.

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4

patty C.

Took a while to get in. The price seems high to me. Didn't check out any of my lights.

Took a while to get in. The price seems high to me. Didn't check out any of my lights.

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4

E.S.

Courteous, and professional service.

Courteous, and professional service.

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5

Anonymous

Very pleasant and knowledgeable staff. And it's ALWAYS a pleasure never having to get out of my vehicle!

Very pleasant and knowledgeable staff. And it's ALWAYS a pleasure never having to get out of my vehicle!

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4

Ks1530

I felt slightly pressured to add additional services.

I felt slightly pressured to add additional services.

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5

Geddy

The staff was fantastic! Very friendly and efficient.I’ve been to this particular one 3 times and it’s always a pleasure!

The staff was fantastic! Very friendly and efficient.I’ve been to this particular one 3 times and it’s always a pleasure!

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5

darcyh

Consistently great customer service, little to no wait, and a reasonable time to perform the service.

Consistently great customer service, little to no wait, and a reasonable time to perform the service.

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5

The average Soul

Leah was wonderful and thorough. The staff is always wonderful at this location

Leah was wonderful and thorough. The staff is always wonderful at this location

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4

Anonymous

I don’t want to get anyone in trouble, but I am a retail manager and your employees were not talking nice to each other in the p ...

I don’t want to get anyone in trouble, but I am a retail manager and your employees were not talking nice to each other in the presences of customers. I am not sure if the one employee was joking with gentleman that was helping me but he was being disrespectful. But all and all it was a good experience

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5

Rod buster 1965

The person doing the work on my car (Bobby Strausser) was exceptional

The person doing the work on my car (Bobby Strausser) was exceptional

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4

Ty

I was very satisfied

I was very satisfied

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4

Ep101

Was satisfied no issues

Was satisfied no issues

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5

satisfied customer

promptness and courtesy of service person

promptness and courtesy of service person

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5

Rick S.

Always treated nicely.

Always treated nicely.

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5

Den

I have been to this place several times, never been disappointed, a true team effort.

I have been to this place several times, never been disappointed, a true team effort.

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5

Eric F

Efficient service, friendly staff and fair prices

Efficient service, friendly staff and fair prices

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5

Harry G

Every one was professional and Corteous and did their job well

Every one was professional and Corteous and did their job well

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4

J.F

I am a regular customer and I was needed new windshield wipers. The staff told me they have a pair for 12.99 and 24.99. I told h ...

I am a regular customer and I was needed new windshield wipers. The staff told me they have a pair for 12.99 and 24.99. I told her let me have the 12.99 assuming that both together were just 12.99, when I arrived home and later looked at my receipt. I was charged 12.99 for each windshield wiper

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5

Sandra B.

Very pleased with the Service from Devon! He is by far the best employee you have!

Very pleased with the Service from Devon! He is by far the best employee you have!

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5

JoJo S.

The oil change was handled very smoothly. No the me was wasted. The staff worked well together.

The oil change was handled very smoothly. No the me was wasted. The staff worked well together.

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5

VNguyenRosedale

Excellent experience. Well done.

Excellent experience. Well done.

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5

Mg

There was a wait but that’s fine. Theyre always knowledgable and friendly. They don’t push services I don’t need on me, or prete ...

There was a wait but that’s fine. Theyre always knowledgable and friendly. They don’t push services I don’t need on me, or pretend I need something when I don’t.

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5

Karl T

Always a friendly professional efficient caring staff, thanks

Always a friendly professional efficient caring staff, thanks

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5

Angela Nevins

This is the place I go to I am extremely satisfied with the location, and the staff is extremely informative and so very nice an ...

This is the place I go to I am extremely satisfied with the location, and the staff is extremely informative and so very nice and helpful. I love this place and I am a returning customer and I never go anywhere else.

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5

Larry F

Your staff is always very professional and courteous.

Your staff is always very professional and courteous.

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5

Diane H

I have visited this location three times prior. My husband is a veteran and we received 50 percent off our total bill. We took ...

I have visited this location three times prior. My husband is a veteran and we received 50 percent off our total bill. We took advantage of these savings and had two filters replaced. We will always return to Valvoline!

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5

John R

much better than jiffey lube. Staff did not push any unwanted services, they were great. I will go back again.

much better than jiffey lube. Staff did not push any unwanted services, they were great. I will go back again.

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5

SharonC

I had a very nice and friendly technicianHe didn’t put pressure on me and he seemed to know what he was doing. I don’t feel like ...

I had a very nice and friendly technicianHe didn’t put pressure on me and he seemed to know what he was doing. I don’t feel like I was being taken advantage of

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5

ReggieE

Staff was very professional , quick and they educate on you your vehicle

Staff was very professional , quick and they educate on you your vehicle

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5

Henderson

Great customer service and everything explained in detail

Great customer service and everything explained in detail

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5

MRlinda

The technician's were very knowledgeable and friendly. Kept me informed of the progress and didn't pressure me into getting any ...

The technician's were very knowledgeable and friendly. Kept me informed of the progress and didn't pressure me into getting anything that I didn't need. This is the third time I have gone to this location for a oil change and I will definitely continue to go there.

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5

Cars

I thought that they were very helpful

I thought that they were very helpful

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5

Lasara

All very nice. James and ladevon were top notch.

All very nice. James and ladevon were top notch.

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5

Don

Excellent customer service

Excellent customer service

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5

Doug B

Good value for the cost.

Good value for the cost.

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4

Griff

Just satisfied.

Just satisfied.

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5

Rachael H.

I was welcomed and not pressured into buying anything else. I felt comfortable.

I was welcomed and not pressured into buying anything else. I felt comfortable.

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4

Bob S

Don't trust kids working on my car

Don't trust kids working on my car

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5

Shannon S.

I was at site shortly after opening on a week day. No line. Everyone professional & courteous. Pricing was great. This was my f ...

I was at site shortly after opening on a week day. No line. Everyone professional & courteous. Pricing was great. This was my first time at Valvoline after many years at Jiffy Lube. Will remain a Valvoline customer.

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5

Christopher S.

Marvelous customer relations!

Marvelous customer relations!

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5

Anonymous

The service was quick and love the fact you could sit in your car..The service was amazing

The service was quick and love the fact you could sit in your car..The service was amazing

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4

MS

Casual behavior amongst technicians.

Casual behavior amongst technicians.

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5

Von R

Had to wait to get someone else to come to reset my indicator

Had to wait to get someone else to come to reset my indicator

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5

Roger S

The station was very busy with 8 cars waiting outside. Service Tech greeted me outside and indicated she was very sorry that the ...

The station was very busy with 8 cars waiting outside. Service Tech greeted me outside and indicated she was very sorry that they were so busy. I was okay with that because I trust the service that is provided.

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5

Kenny

Great service

Great service

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5

Pdshu

Quick easy accss. Friendly and knowledgeable staff. Not a bad waiting time especially on a Friday. Close to home

Quick easy accss. Friendly and knowledgeable staff. Not a bad waiting time especially on a Friday. Close to home

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5

Ezracer

Good service

Good service

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5

Vron

James serviced my vehicle the other day and he was very polite. He explained everything they were doing to the car, and since I ...

James serviced my vehicle the other day and he was very polite. He explained everything they were doing to the car, and since I knew nothing about it he took the time to fully explain.

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5

Deb G.

overall friendly environment and they take care of you.

overall friendly environment and they take care of you.

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5

ValGal

I got to use my $7.00 coupon which was fantastic. But do you know my friends in Annapolis revive $10.00 coupons? What gives? Can ...

I got to use my $7.00 coupon which was fantastic. But do you know my friends in Annapolis revive $10.00 coupons? What gives? Can I get $13.00 coupons so that I can be the envy of my friends? Please bump up my discount, I'm loyal.

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5

Anthony T.

I bring my work truck there for an oil change and the people there are excellent

I bring my work truck there for an oil change and the people there are excellent

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3

Mattm

This time I was told my serpentine belts looked good, the last 3 times I was told they were cracking and needed replaced. Seems ...

This time I was told my serpentine belts looked good, the last 3 times I was told they were cracking and needed replaced. Seems like you are telling us this to make extra money. I also had my transmission fluid changed on the visit prior to the last visit, and now all of a sudden my transmission lines are leaking, someone probably sabatoged them to leak during the time they were changing the fluid, I won't be coming back and many people in the area are feeling the same way.

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5

Ron P

Everything went smoothly no problems made it easy.

Everything went smoothly no problems made it easy.

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5

stunkie

Great customer service friendly attitude Explain everything that was going on one vehicle And they accept my coupon That wasn't ...

Great customer service friendly attitude Explain everything that was going on one vehicle And they accept my coupon That wasn't printed out

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4

Bill F

Wasn't clearly explained the prices before purchasing and was shocked at the final price at checkout.

Wasn't clearly explained the prices before purchasing and was shocked at the final price at checkout.

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5

Larry F

The service tech was very knowledgeable and helpful

The service tech was very knowledgeable and helpful

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5

JM

Everyone was so nice and welcoming! They explained everything they were doing and showed me exactly what they did. It was great ...

Everyone was so nice and welcoming! They explained everything they were doing and showed me exactly what they did. It was great and I will definitely be going back!!!

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4

Char S.

I am having a problem with lights coming on the instrument panel for service brakes now... only to learn i had low brake fluid. ...

I am having a problem with lights coming on the instrument panel for service brakes now... only to learn i had low brake fluid. How is this possible when I just had the oil changed a little over a week ago? I just checked my receipt and it says brake fluid checked-ok.

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5

paul w

great service and attitude. Very freindly staff.

great service and attitude. Very freindly staff.

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5

Journeywill

I've been to this location 2 times and both times I've been treated with respect and courtesy the staff here are great people th ...

I've been to this location 2 times and both times I've been treated with respect and courtesy the staff here are great people this place is going to be my place for oil changes

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5

Mckoy77

Quick service, knowledgeable​ representative & complete respect

Quick service, knowledgeable​ representative & complete respect

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5

MissConnie

great, fast service

great, fast service

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5

Lisa F.

Customer Service Was excellent

Customer Service Was excellent

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4

Johnny Mc.

The cost was high. Being stop after I pulled out so they could recheck if I was leaking oil

The cost was high. Being stop after I pulled out so they could recheck if I was leaking oil

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5

RCoulson

Devon at the Middle River location was just amazing! So friendly and very professional.

Devon at the Middle River location was just amazing! So friendly and very professional.

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5

Wilson T

Quick friendly service...they make you feel like they know you..almost like family.

Quick friendly service...they make you feel like they know you..almost like family.

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5

JIM

THIS IS MY SECOND VISIT TO THIS LOCATION. i WAS PLEASED SERVICE THE FIRST TIME AND AGAIN THIS VISIT

THIS IS MY SECOND VISIT TO THIS LOCATION. i WAS PLEASED SERVICE THE FIRST TIME AND AGAIN THIS VISIT

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5

Anonymous

Very happy with the service ...first time there and will go back

Very happy with the service ...first time there and will go back

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5

Happy

Your staff did as I asked an did not pressure me for more service

Your staff did as I asked an did not pressure me for more service

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5

Duane M. Taylor

The young lady was professional the explained step by step what they were doing. I didn’t feel pressured into buying anything I ...

The young lady was professional the explained step by step what they were doing. I didn’t feel pressured into buying anything I didn’t want or need.

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5

Meagan

I appreciated the information Dana gave me, as well as optional things I could buy/services done but I did not feel that she pre ...

I appreciated the information Dana gave me, as well as optional things I could buy/services done but I did not feel that she pressured me and gave me a print out of information! It was a bit more expensive than I am used to paying so that was my only deterrent.

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5

Paul J

It's easy, the customer service guy has my data on his computer, he knows what I want, confirms it, gives me options and gets it ...

It's easy, the customer service guy has my data on his computer, he knows what I want, confirms it, gives me options and gets it done. Unless something unexpected happens, I have no reason to change where I get this service. I'm a happy customer!

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3

Brittany M.

The valvoline that I went to was out of the oil I needed. But the ladies that were helping me were super nice and apologized and ...

The valvoline that I went to was out of the oil I needed. But the ladies that were helping me were super nice and apologized and gave me directions to another location and told me when their next shipment was coming. I wasn't able to get my oil changed but i still received great service.

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5

iris r

Very nice staff

Very nice staff

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5

Jgk3

Fast service friendly staff

Fast service friendly staff

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5

Joshua S.

Fast, courteous service.

Fast, courteous service.

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5

Anonymous

They told me many things on my car should change it

They told me many things on my car should change it

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5

mdgirl1134

Mason was very efficient and super friendly. He actually seemed excited to be working. It was a great experience.

Mason was very efficient and super friendly. He actually seemed excited to be working. It was a great experience.

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5

J. L. H.

The assistant manager was very personable and friendly. He offered good advice and was very knowledgeable. The mechanics were ju ...

The assistant manager was very personable and friendly. He offered good advice and was very knowledgeable. The mechanics were just as thorough and knowledgeable. It was a friendly atmosphere and I even got a few good laughs from the staff.

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5

CC

Service was quick, efficient. The folks were friendly and kept me well informed of everything during the service.

Service was quick, efficient. The folks were friendly and kept me well informed of everything during the service.

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5

Andrew R

Speedy and effective service and courteous staff

Speedy and effective service and courteous staff

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5

Steve M

Because I can always go there, get in and out and be assured that things were done correct.

Because I can always go there, get in and out and be assured that things were done correct.

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5

Roc D

Very efficient and prompt service. The staff was friendly and very knowledgeable

Very efficient and prompt service. The staff was friendly and very knowledgeable

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5

darcyh

The staff are unfailingly courteous and professional and seem to genuinely enjoy their jobs.

The staff are unfailingly courteous and professional and seem to genuinely enjoy their jobs.

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4

Anonymous

Price on the air filter was ridiculous. I guess that's my fault should have asked for the cost of it. Will not happen again.

Price on the air filter was ridiculous. I guess that's my fault should have asked for the cost of it. Will not happen again.

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5

Ted G

No pressure to buy other things. They were concerned with not making me wait too long.

No pressure to buy other things. They were concerned with not making me wait too long.

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4

MBM

The service tech could have been a little more thorough explaining the oil change options

The service tech could have been a little more thorough explaining the oil change options

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5

Stephanie L.

It was James! He was very professional, detailed, and explained IN detail what he was going to have done to my vehicle. I have ...

It was James! He was very professional, detailed, and explained IN detail what he was going to have done to my vehicle. I have an older model vehicle and mechanics are all always trying to scarce me into services that may or may not be needed. James respected my concerns and was very accommodating. You have an EXCELLENT employee and he deserves a raise!

My oil change was done timely. Only problem they didn't reset the "check engine" light. Vavoline has been taking care of my car for a few years now. I'm satisfied.

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4

Dwayne R.

I was pleased

I was pleased

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5

Lady

Great service

Great service

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5

Al from Chase

The staff were fast and efficient.

The staff were fast and efficient.

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1

Mjs

I stopped in to have all of my fluids rechecked. I specifically inquired if transmission was checked and ok. The answer was yes. ...

I stopped in to have all of my fluids rechecked. I specifically inquired if transmission was checked and ok. The answer was yes. two days later I had to take my car to Honda to find out why transmission seemed to be lagging. As it turned out, transmission was 1 quart low. I no longer have issue. Fortunately my transmission did not die.

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5

Sherry S.

they just forgot to put back one of the cover of the tire gage.

they just forgot to put back one of the cover of the tire gage.

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5

Mandy

Courteous, professional and efficient team. Very impressed.

Courteous, professional and efficient team. Very impressed.

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5

raynell s or ramona s

the customer service was soo nice n very prompt will be back there and will send my daughters there also

the customer service was soo nice n very prompt will be back there and will send my daughters there also

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5

Boo boo

Everyone was extremely kind and explained everything clearly.

Everyone was extremely kind and explained everything clearly.

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5

Larry F

Everyone there works hard to make sure that you are completed in a timely and professional manner.

Everyone there works hard to make sure that you are completed in a timely and professional manner.

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3

Hlbplus4

First I pull up and get ready to park my truck in the first bay there was a car there no biggie I would have waited there were c ...

First I pull up and get ready to park my truck in the first bay there was a car there no biggie I would have waited there were cars in all 3 bays I didn't mind one of the employees pointed harshly for me to move my truck to the next bay so I did as I was pulling up at the next bay to park and wait the same guy Pointed again for me to move to the 3rd bay as I stared to back my big truck up again and move someone else started to waive for me to stay were I was. Personal contact would have made this a little less aggravating. The lady putting my air filter in was banging and bending it my husband thought she was going to break it. I've had this truck for many years and never experienced someone having issues with it if they weren't in such a rush I'm sure it would have went In just fine without banging and bending. The guy that took my information wasn't very friendly and had an attitude maybe they were having a bad day but it I feel it was unexceptible behavior but I won't subject myself or my kids to it again we'll have to take our business elsewhere

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3

Adan r

Some workers it need to be more professional the other day my break light was out and the say it was fine

Some workers it need to be more professional the other day my break light was out and the say it was fine

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5

Tyler R

I normally do everything myself but was feeling lazy so I had service done. The manager Mike was extremely nice to me, Chris and ...

I normally do everything myself but was feeling lazy so I had service done. The manager Mike was extremely nice to me, Chris and him did all the service on my vehicle. I did notice that Chris was the go to guy when Mike was working under my vehicle. If he isn't some sort of supervisor I highly recommend him for a promotion and the same goes for Mike. Both are great people.