FAQs

1. Do you do residential work?

Yes, we do residential and commercial work.

2. Are Estimates Free?

Yes, we provide free estimates for all projects.

3. How do I get an estimate?

Contact us, either by phone, email, or stopping in at either showroom. We will have an estimator contact you to schedule and appointment and discuss the basics of your project. After visiting your home, the estimator will calculate the job and send a proposal by mail or email, or delivered to you in person.

4. How long does it take for a proposal to be drawn up after the initial visit?

Our estimators try to keep turn around time at a minimum, depending on the extensiveness of the job, a proposal could be written up by hand and left with you before leaving, or up to a week to prepare and deliver.

5. Do I need to be home for my estimate?

No. Generally, most homeowners prefer to be home when we arrive, but busy schedules do not always allow them to do so. If you can’t be home, it is best to make sure that you speak with the estimator and give a thorough description or the work you would like performed so the proposal you receive reflects the work you want done.

6. How do I get on the schedule to have my work done?

After reviewing your proposal, and you agree with it, simply sign it and return it to us complete with the required deposit of 30%. Jobs are generally scheduled on a first come first serve basis unless there are specific requests by the homeowner for special dates, or delays from manufacturers. Please keep in mind that our schedule is weather sensitive, some jobs cannot be performed in the rain, extreme heat, or extreme cold, pinpointing and holding to a specific date is not always obtainable.

7. Is a deposit required, and if so, how much?

For all contracted jobs we request a 30% deposit. This is to ensure that the homeowner is committed to the project so we can go forward with ordering materials custom to your job.

8. Do you perform service work?

Yes we service roofs, gutters, and siding. We repair all roofing types, residential and commercial, shingle, slate, cedar shake, rubber, and more. We also repair and clean out gutters. We do not service windows or doors unless they were previously installed by us.

9. Do you provide a warranty on your work?

We provide a 5 year workmanship warranty on all new installation jobs. This warranty is limited and does not cover maintenance, roof coatings, repairs, and/or roof inspections. In addition to Smucker’s warranty we will also provide you with any additional manufacturer warranties when applicable. Some manufacturers offer extended warranties on their materials that can be purchased above and beyond the basic coverage; your estimator will take you through all the options available before you sign your contract.

10. Are you insured?

We are fully insured and will provide a certificate of insurance upon request.

11. What is your service area?

We service all of Lancaster, York, Chester and Lebanon counties, we also travel to areas of Berks and Dauphin counties, including Wyomissing, Sinking Spring, Shillington, Reading, Hershey, and Middletown. If you’re not sure if we service your area, give us a call and ask.

12. Do you subcontract?

All window, door, siding, spouting, & rubber roofing installations are done by Smucker Employees. On occasion we do sub out work with trade partners when dealing with some shingle and metal roofing, additions and other specialized jobs; generally this includes electricians, excavation, and masonry. All contractors we partner with are also fully insured and reputable.

13. Do you offer financing?

We have financing available through Wells Fargo Financial.

14. Do you sell products without installation?

No, we are not equipped or set up to sell at a retail or wholesale level; we do not sell products over the counter.

15. Can rubber roofing be installed during the winter months?

Yes, rubber is a flexible material with very little limitations and can be applied in any dry weather conditions.

16. What does the service charge cover?

The service charge is applicable to all service jobs and covers the expense of the vehicles. This helps cover costs for vehicle maintenance, auto insurance, travel time, and fuel.