Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

Back in December of 2004 is when our Nighmare began. Just after closing we had over 40 outstanding warranty claims on a BRAND NEW HOME! Our lives were devestated. I am still not back to work due to the insurmountable amount of repairs that needed to be done on our NEW HOME. If it wasn't so painful it would be laughable. October of 2005 First Texas recieved a detailed 11 month warranty request including photo's. We were told by their Bill Alderman it would be finished by Thanksgiving.

Well, Thankgiving came and went and nothing but excuses. We forwarded a detailed letter to their President, Mr. Keith Hardeisty who supposedly told Bill to tell us that he had the GREEN LIGHT to make all repairs on our home.

Well, Bill kept on hemming and hawing and disappearing for weeks months on end and most repairs were never finished or started. Bill came in April with his head hung low and apologized to me and my husband claiming that their corporate would not approve the repairs to out home. I said, but I thought you had the green light from the president. He said, So did I! He also told us if it were his home he would hire a lawyer with the types or problems we had that he wasn't able to fix many of them. We then asked him to ask his boss Mike Cryer for a refund of monies paid on the outstanding repair work that he claimed could not be fixed as it had to be done properly in the beginning in order to be done right. Mike Cryer refused our request.

Below is a chart of outstanding work left by these thugs. There are many other homeonwers (approx 15) in the Eagle Ranch subdivision that are experiencing similar if not worse problems. Save yourself the headache, ulcer, digestive disorder that we have developed along with financial hardships due to lossed income by dealing with these disreputable people.
Our list of outstanding repairs is listed below this is now going on 3 years!!! Our inspector made a list then their inspector went over it and then we made our response to their offers or non offers of repairs:

MRI's Report First Texas Response cj's response
*Replaced front section of city walk concrete miss-matched and very noticeable.
No Action Taken. We were told by Bill Alderman that the only way the concrete would match out front was if they had the gentleman from Xtreme concrete go over all of it including the city walk, front walk and driveway once it was completed.

There is a slight color variation in the newly poured section of the concrete. Unfortunately, such color variaion is unavoidable, No action recommended because replaced concrete Will
surely not match perfectly either. - - Unacceptable.
Dig up the:
*driveway & re pour the sidewalk and front walk. Make it match! It should have been done right the first time!
*Lot drainage inadequate, review site drainage plan for deviations. Water standing on driveway, denoted by staining (photo).
No Action Taken. We were told by Mr. Alderman that the entire driveway would be dug up and done properly to provide adequate run off to the street. He said this was the only proper way to do it and that he had been given the greenlight by Mr. Keith Hardeisty. He later re nigged on his commitment to us. Stating they won't approve re doing the driveway without more cracks in it. He said he wished he could take a sledge hammer to it just to get the work approved?!

No abnormal lot drainage issues noted during inspection. Gutter downspouts have been tied to underground drainage system. To address minor puddling in driveway, First Texas will cut out tow section and re-pour concrete. Homeowner must be aware that some color vat iation will exist afterward as is unavoidable. Color variation will be similar to re-linished section of front walk. Owner arees to accept this color variation if this repair is chosen. Unacceptable.

Re inspect when it's raining. Do it correctly using MRI's criteria.
*French drain with perforated piping from gutter downspout, across front of house to exit at NW corner of lot was installed during sixty day warranty by FIRST TEXAS HOMES to address improper drainage issues (water sitting on front lawn for days in sod area and walkway) (backfill was never installed by their Billy Booten who has since been terminated for inadequate job performance). PERFORATED PIPING SHOULD NOT BE USED TO CARRY SURFACE WATER. ROCK USED IN FRENCH DRAIN TRENCH WILL BE CONTAMINATED WITH SOIL AND NOT ALLOW WATER PENETRATION TO PERFORATED PIPING. SOLID PIPE AND SURFACE INLETS SHOULD BE USED.

No Action Taken. Bill Alderman even suggested they cosmetically put a pond with a bridge in our front yard to detract from the sinking affect caused by the back fill not being poured and the home being below the grade indicated on the survey in order to make it cosmetically appealing.

Previous warranty work indicates that pipe tied to downspouts is not perforated, is rather solid flex- pipe. Since pipe is not perforated as claimed, no action recommended to replace pipe, but a small amount of backfill will be added to area near neighbors property line that appears to have washed out. Unacceptable.
Backyard is uneven. Full of holes. Wait for Soil Engineers official report.

*Water hose faucets/connections leak (front and back). Cement work needs to be redone. This has been a problem since day 1.
No longer leaking but still loose, cement work never addressed.

No leak identified. MRl recommends attach hose- bib to brick and sealing with caulk. First Texas agrees to perform this recommended repair. Use white butyl caulk. Repair to be inspected.
B. EAST

*Sod under gate removed by builder's workmen in error and was never replaced despite numerous requests and promises by your representatives.
NO ACTION TAKEN

Mr. Black noted that some past work had been performed, but the grass has fully grown back. No action necessary

Replace with sod
*Improperly constructed brick expansion joint. Building code states joint should be a minimum of 3/8 in width, free and clear.
REMAINS IMPROPERLY CONSTRUCTED

MRI fails to recommend a repair. Mr. Black
found that expansion joint is the proper width. It is filled with caulk and weep hole is open. No action necessary. Discrepancy
MRI's Report indicates constructed improperly and no repairs made.
*Exterior window and corner trim not sealed to siding at master bath. Allows water intrusion behind 1X4 trim. Trim will swell and has done so and deteriorate (photo). Exterior sealer (weatherized/water proof) and paint need to be used.
The windows have been done TWICE, but obviously with improper not water proof materials as they continue to come apart. Our first inspector said, all the windows are rough shod!

MRI expert found that window trim and caulking has been properly sealed and painted. No repair needed. Agree
*Guest bedroom window is separating at the top from the frame.
Window was replaced.

MRI noted that window was properly replaced.
No repair needed. Agree
*Eaves need to be checked for separation and re caulked using proper weatherproof, water proof materials and re painted. This should be done throughout the exterior of the entire home.
Proper materials were never used so the problem is constantly re curing.

No Response from First Texas Atty. No longer an issue per MRI.
C. North

*Improperly constructed brick expansion joint. Building code states joint should be a minimum of 3/8 in width, free and clear.
Still Improper

MRI report indicates that expansion joint is OK. Mr. Black noted that relatively short walls in house do not require expansion joints. Expansion joints are recommended for straight, continuous walls. No action required.
*Brick veneer constructed out of plumb, offset, mismatched and bowed at master bedroom area.
Done.

This was previously repaired. MRI confirms that it was done properly We noted this as a discrepancy on inspection day. MRI reports as improperly constructed verbally to Regina.
*Exterior electrical outlet not sealed to prevent water intrusion.
Sealed, but with what? Was the material waterproof?? We need to know.

Both experts found that the outlets were repaired properly. No repair needed. Need to seal @ patio.
*Exterior brick frieze boards at patio area poor quality, miss-fit brick, large mortar fill used and gapped. Allows wasp, bee and insect intrusion.
Due to improper workmanship and materials they are all falling apart again!

Mr. Black noted that the brick frieze board has a chamber on the backside as a result of manufacturing. First Texas will replace beard and repaint. Need to square edged and allow brick to fit flush.
*Incomplete expansion joint on concrete patio to foundation grade beam.
We were told they were unable to repair this, therefore:

To remedy the alleged poor back patio finish, First Texas paid to have the patio re-finished. Owners now claim that this overlay improperly covered the expansionjoint. First Texas will saw cut the overlay and chip it out around the foundation exposing the expansion joint. Replace patio, per MRI report.
*Poorly matched concrete and repairs of patio and step (concrete)

Tear out and re pour.
*Concrete splatters at step on brick veneer. Acid staining on concrete patio from brick veneer washing, also all over garage floor with poor trim work in garage.
*Cracks in foundation along with sloppy cement work.

Not addressed by First Texas Must repair per MRI report.
*Brick sill of family room window not properly sloped to prevent water standing and leak. Note: water induced damage window stool inside below this area.
Window was replaced but everything else we were told they were unable to fix, therefore:

Mr. Black placed a level on the window sill surface clearly indicating that it slopes away from the house. No action required. Disagree go with MRI's report.
D. WEST

*HVAC pad damaged and form of lumber left in ground). (Promotes termites)
Pad is still damaged but someone named David removed the lumber.

First Texas will replace HVAC pad. Agree to repairs.
*Exterior electrical dis-connect not sealed to prevent water intrusion.
Not done

Mr. Taylor stated that the electrical box was not designed to sit flush to brick. It has room designed behind the box to allow water to run behind the box as it drains down the brick. The box is mounted per design. No repair needed. Unacceptable, we believe MRI's expertise.

cj's claim that the brick veneer overhangs the foundation 1 inches. This repair was performed properly according to MRI, however he recommends that brick should be cleaned. First Texas agrees to clean mortar out of expansion joint and acid wash brick adjacent to grade beam, Re-caulk repaired area. Agree and clean brick at sw corner.
E. ROOF

MRI confirmed that this had been properly repaired. No repair needed, Agree
*Plumbing vent stacks have mis-fit boots, which will allow water intrusion.
Not repaired.

MRI confirmed that these had been properly repaired. No repair needed. Agree
*Chimney corner trims in contact with shingles. Allows water to penetrate and deteriorate.
Bill said this was repaired but we would like a 3rd party to confirm this.

OK, perform according to MRI standards.
*Deflection (sag) of roof framing above family room. Rafters are not properly supported and exceed allowable span without purling.
They sent a guy named David up there to fix this and he said I did the best I could but it's not perfect.

MRI recommended a new support purling (glue laminated beam he installed and braved only on load bearing partitions and raising roof framing to uniform level.
No drywall bowing was noted at inspection. Further, the roof bracing is not finger-jointed and bears on a triple-beam support that bears on load bearing wall below, which is proper. Also, a small amount of deflection in roof is natural and within industry standard, No repair necessary. Repairs of deflection at roof area above family inadequate. Handyman repair has installed bracing onto ceiling joists of family causing drywall to bow. Finger joint 2X4 is not to be used. New support purling/glue laminated beam should be installed and braced only on load bearing partitions. Raise roof framing to uniform level.
II. INTERIOR DEFECTS

A. ATTIC

*HVAC ductwork improperly supported to prevent straps from crusting flex ducts and restriction of airflow.
Done by David but we are still experiencing an airflow problem.
Mr. Taylor recommended that additional saddles be installed as needed to provide proper support to
webbing to alleviate present and prevent future
crimping of ductwork, First Texas agrees to
perform this repair. Agree
*Pipe insulation incomplete, split and not taped to prevent condensation on suction line. Leak has allowed water to possibly containment insulation in ductwork. (Photo)
Repaired. But we need to know if it was done properly.
Already properly repaired per MRI report Agree
MRI report claims that an air balance problems still exist at guest bedrooms because three rooms are being fed by one duct run, Mr. Taylor found this to be an incorrect statement. Office area has its own single duct of apparent adequate size. Bedroom, exercise room, and utility room ducts will be replaced to provide single runs and provide proper airflow balance. Agree
B. KITCHEN

*Sink installed with only 4 clips. Inadequate clips to prevent leakage and excessive disposal vibration. Sink improperly installed.
Repaired
MRI confirms that adequate sink clips were used during installation. No repair needed. Agree
*Cabinets left unfinished in the sixty-day warranty. Need to be finished using proper materials. You can still see spotting, dripping and finger prints in the finish and new varnish needs to be applied along with grout and caulking needs to be finished. Left side of sink the cabinet veneer needs to be stapled again as it is wiggling.
Only the last sentence above was worked on the rest still needs to be
done.
MRI indicates that cabinet finish appears to be OK. MRI states that some minor colored trim filler could be used on crown molding corner, First Texas agrees to fill any gap in the molding with a matching colored putty. Agree
C. FAMILY

*Window stool damage due to water. Brick still flat above
They said nothing could be done.
Sill was previously repaired and repainted. MRI does not indicate whether it should be replaced. No repair is needed, Disagree was never repaired needs to be replaced and painted. The sill was never replaced only the window was and the sill is visibly water damaged from the previously leaking window.
*Drywall hole at half round window. Poor workmanship.
MRI reports no problem. No repair needed. Agree
D. MASTER BEDROOM

*Floor slopes excessively along north wall.
Said they could not fix this.
MRI claims that floor slopes 1/2 in a 32 inch span. Recommends this be repaired, Mr. Black could not determine the accuracy of MRI's measurement due to the carpet surface. Mr. Black noted that the walls around the noted area do not deflect and there appears to be no signs of foundation movement. He does believe there may be a low spot in the concrete slab. First Texas agrees to take back the carpet and fill/float the low spot with
a self-leveling topping and re-installing the carpet. Disagree. Floor slope is in a 32 span which is excessive, needs to be repaired properly.
*Master Closet, near outlet, there are cuts in the drywall.
No repairs were made.
First Texas agrees to fill, texture, and re-paint the noted cut. Agree
*Master Bathroom upper left hand corner of tub needs to be caulked using waterproof caulking. Shower needs to be re-grouted, as there is a slow leak into the commode. Unscrew the light bulb in the shower and remove whatever it is that is stuck in there.
Tub was caulked but the tile work near the window needs re caulking also all along the window due to settlement cracks---this is listed under miscellaneous on original list but never completed. Workman never returned. Also, the marble tile by window wall is separating on both sides.
MRl report only states that master bath tub and window caulking has not been repaired. First Texas agrees to re-caulk these items, as no other defects were noted. Agree
E. GUEST BEDROOM

*Nail pops in ceiling may indicate possible water leak.
They said NO water leak or there would be staining ???? and they didn't repair or smooth out the nail pops, just left it as is like most of the repairs.
No leak found nor was any staining present First Texas agrees to fill, texture. and re-paint any nail pops visible from 6 feet or greater during normal daylight conditions. Agree
F. GUEST BATH

*Never received 17 high riser toilets in either bathroom that we paid $550 for.
Bill said they were on order and would be installed in a week that was 8 months ago! We never received them.
The toilets installed were the make and model requested by the cj family. First Texas will remove toilet, replace wax ring, re-attach and caulk to remedy any leak detected. Not acceptable. Paid $550 for toilets. Notified their Jeff Spann per their policy a month prior to closing and he assured us they would be changed. Bill Alderman also told us they were on order and approved to be changed. Put in the toilets we paid for and notified you about!
Guest bathroom door doesn't close, this and the interior cracks near doorways may indicate foundation movement. Not included on First Texas Report. Verbally communicated to F.T. lawyer on inspection day. Gary Herron verbally pointed out to the cj's on his inspection day when he went to use the bathroom!
G. GARAGE

*Secure hot water vent piping collar at ceiling.
Repaired, but a very sloppy job. We would like a 3rd party confirmation.
Piping vent properly installed. Touch-up paint vent stack. Agree
*sloppy cement splashes all over the floor and sloppy trim work all around foundation.
Promised by Bill Alderman that Xtreme concrete would come and make it all look like NEW again. Never happened!
MRI states that garage floor should be cleaned to remove spi11s and stains First Texas agrees to clean garage floor surface. Agree
*Board over garage door was rotted.
FIRST TEXAS came and caulked the board and pained over it. They never removed it and replaced it then paint it.
MRI makes no repair recommendation, only notes that board was not replaced, only filled and painted. First Texas agrees to smooth any uneven surface and paint again. Unacceptable. Remove rotted board and replace with new good 2X4, and paint.
*Rusted nail heads are also showing through on the exterior paint by the garage and throughout the exterior of the home as inadequate materials were used.
Sand, prime and repaint nail heads. Seal rust stains and painting.
H. Miscellaneous

*Numerous settlement cracks throughout the interior of the home.
Some were done but many remain as workers never returned to finish.
*large hole in study behind door, crack above baseboard by garage entrance near study wall, crack above baseboard in kitchen to the left of the smaller window, cabinets have separated in kitchen need to be filled in.
Not addressed by First Texas. Must be repaired.
*Light switch covers are not sealed properly.
David never filled in the gaps and made some of them worse especially the one in the hallway near the guest bedrooms is crooked now with a large gap!
Not addressed by First Texas. Must be filled and painted.
*There are numerous settlement cracks in the exterior of the home. Also the cement was not mixed properly.too sandy and chunks of it are falling out.
Bill promised to have the entire home tuck pointed professionally using buff mortar. This was never done. No attempt to fix the exterior cracks in our home was made.
Numerous cracks were not noted, but any cracks noticeable from 6 feet in normal daylight will be re-pointed. Unacceptable. We don't agree to their made up 6' rule. Repair/tuckpoint and use buff mortar!
*There are still large wholes in the front and back yard. Stepping in them is quite dangerous. How do we know these will not grow larger over time as has been the case with other homes? In fact, Louie did and had an injury to his back (bulged disc) he saw a neurologist and chiropractor at our own expense of over $3,000, not to mention the permanent injury and pain Louie still suffers today! He also lost 1 week of vacation time. He was forced to work in pain for many months after this happened and still has discomfort in his back today. They simply sod over the large fence holes as the fence was moved several times, injuring Louie and anyone else that walks back there. We cannot enjoy our yard without fear of injury. This was sheer negligence!
No holes were noted in the front yard. No large holes were noted in the backyard. There were a few minor holes that need First Texas agrees to fill with topsoil as needed. Unacceptable.

To be determined by Engineers. Soil not recompacted
According to code. Must be done properly.

Also, Louie's injury has never been addressed by First Texas.
Re-surveyed, below grade. Survey issues.
Not addressed by First Texas. Re survey
*A/C unit is very loud. You can hear it in the kitchen/pantry area.
The fan motor on the condenser unit is making a loud buzzing noise. This should not be heard from inside the home and it is.
They said they couldn't figure out what was wrong with it.
MRI indicated that AC operation does not appear or sound abnormal. Mr. Taylor confirmed so no repair is necessary. Agree
*Their workmen took down our fence a total of 8 times leaving it in a state of permanent disrepair. We would like a new fence as it keeps falling down.
They refused and patched it and it still keeps falling down.
We were never able to stain it as they kept taking it down. 8 times! So now it is all rotted and ruined.
First Texas did not take down the homeowner's fence, the utility companies were responsible for this. Even though First Texas is not responsible for the fence, as it had no control over the utility
company's need to take down the fence, First Texas still offers to re-secure the fence along back as needed as a show of good faith. When reported to F.T. employee's Jeff Spann and Jim Reed we were told we had no choice and to allow them to take it down. They assured us it would be repaired properly. It never was. We demand a totally new fence.
*Fireplacethe damper valve closes completely. In a gas fireplace, the damper should not close completely. The frame surrounding the chimney is open. We asked for a small clamp to be installed on the damper to prevent complete closure. The frame around the chimney should be enclosed.
They argued they were within city code????
All experts agree that the damper does close completely, as is necessary for efficiency in this home. This is a gas fireplace, but it does not have a pilot light that burns continuously, therefore, there is no need for the damper to remain slightly open. No repair needed. Agree.

*We asked Bill to check to see where our dryer was vented to because of unusually high amounts of dust in our home he said he would check into it and never did. We told Jeff our dryer was to be vented to the outside along with the hood on the top of the stove.
Bill never got back to us on the dryer and we were told the stove tops don't vent out only re circulate. We know for a fact others in this community have had their stove tops vented outside. What is the TRUTH??!!
No known requirements to allow for this type of request, nor was this item ever flagged by city inspectors. No action necessary. Unacceptable.
Dryer roof vent is not the proper type. Does not allow lint to escape freely. The vent cover is not removable to allow access for cleaning and routine maintenance to ductwork and can be a future fire hazard (stated verbally by Gary Herron to Regina).
*Also mentioned to Bill that the carpeting in the hallway between the study and the guest bathroom was never laid right and is bubbled or loose.
Bill said, No Problem, I'll get a guy out to fix that.
It never happened.
First Texas will re-stretch the carpet in two places. Agree
*We paid $4,000 for our sprinkler and sod. We've requested copies of the blueprints so that we can do work in the backyard. Bill kept promising to bring them to us and this never happened. Our hands are tied, how can we do work in the yard without the blueprints?
First Texas does not receive a copy of any blueprint when the sprinkler system is installed, therefore, First Texas regrets that it cannot honor this request. No choice, none exists.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

I have been ripped off. My wife and I were going to purchase an inventory home in the Villages at Spring Lake in Mansfield using funds from the sale of our home. I was not able to close due to issues with my buyers funding and denied a loan. The closing date was 15 days after the contract was signed. First Texas gives a 30 day window. First Texas has denied the return of my $4000 earnest money and $200 upcharge money for price increase to cover closing costs. First, the request was put in after 23 days (10 days after the deposit money was given). Second the upcharge fee is applied if the price of the house is increased at the sale - THE HOUSE WAS NOT SOLD TO US. HOW CAN WE BE CHARGED A FEE FOR SOMETHING THAT DID NOT HAPPEN. I am so angry I don't know what to do. And all this was done with the knowledge that I have a pregant wife expecting in less than 3 weeks.... Corporate has no morals. I believe our salesperson is reputtable though (he tried numerous times to get the money back...). he should change builders as fast as he can...

By the way, most posts our correct. We are angry about the money and are looking to join a class action but we are happy that we didn't buy with them in the end. Just check Mansfield, the majority of the preowned homes up for sale are less than 4 year old First Texas Homes. That says alot. Buyer Beware...

Quote:
Originally Posted by breriley
how long do i have the right to hold off on closing for repairs at some point can't they say close on the home or we will sale it to some one else or something of that sort

I doubt people are lined up to buy the house. I don't mean that as disrespect to you or the house I am just saying that there is no way they will have a buyer waiting.

Do you have a lawyer or an agent that helped you buy the house? If so, get them involved immediately.

In the contract, the loan denial is superceded by the no contingency clause. FTH is very clever at hiding that (on page one it says you can get it back if you have a loan denial but with special provisions defined in a special addendum (not part of the initial contract) that reverses what is said on page 1). Luckily for me I did not initial page one but because I signed the addendum (for HOA) it was a toss up. Nevertheless, I obtained 1/2 of my deposit money back and all of the $200 back after some rough negotiating. Although I am still disappointed, I feel fortunate to get some of it back considering that most builders, especially FTH, have a policy of keeping the deposit moneys and writing special provisions in contracts where if your loan was not approved or was approved it does not matter - the end result is they can keep it if you don't buy. Thanks for the responses.

--------------------
This was wonderful information.. The motto for First Texas should be "Take the money and run".. I have had nothing but nightmare problems with them, including mold issues. These people turn their backs on you after closing. They do not stand behind their product and I urge anyone who is looking to build a home, stay far away from these crooks .. They may look good on the outside, but all your paying for is a poorly built shelter. Not a place to call home.

We built a starter home in Lewisville in 1998 with First Texas and were very satisfied. Any issues were resolved immediately. We built our second home (custom) with Gallery Custom Homes 3 years ago and are very pleased again. I think you just have to report issues in a timely manner and stay on top of them until they are resolved.
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We have a Gallery Custom Home in Spring, Texas that leaks. Everything posted about GCH / FTH is absolutely correct. They just don't care and once they have your money you have no chance of getting anything put right. They supposedly repaired the leak twice during the maintenance period, but we still have water coming in every time it rains and they won't fix it now because the warranty period has expired.

If you want to sleep at night, don't under any circumstances buy from this builder.

Quote:
Originally Posted by vblack7770
We built a starter home in Lewisville in 1998 with First Texas and were very satisfied. Any issues were resolved immediately. We built our second home (custom) with Gallery Custom Homes 3 years ago and are very pleased again. I think you just have to report issues in a timely manner and stay on top of them until they are resolved.

I can assure you that you are the exception and not the rule. Even a blind mouse can find some cheese every once and a while. First Texas bilked me out of 13 thousand (costly lesson) but I now have a home built by Imperial Homes that would put any First Texas Home to shame. I guess it boils down to what people are willing to accept.

I understand that these two company's are the same or affiliated (they also have some of the same floor plans avail) have you had any dealings with either? Have any of you bought one of these homes? How do you feel about the quality? Any information you have about either of these, or one vs. the other, I'd love to hear it.

Thanks,

Jamie

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JamieFL
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I haven't had dealings with either First Texas Homes or their subsidiary Gallery Custom Homes. They have homes being built in 42 neighborhoods and according to the BBB they've had 45 complaints in the past 36 months, 31 of which are in reference to contract disputes. So it appears that they have some high pressure sales tactics, but otherwise build a reasonably sound product.

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GoPadge
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My first home was a First Texas Home. We had problems with the upstairs with the flooring on how it slopped. I also had a crack going up on the side of the house above the garage. We had a warrantee that covered the structure of the house and could get it fixed through them however they did not want to return our phone calls and did not deal with us for over a month. Finally my husband sent a certified letter to the owner and they started getting estimates to fix the crack. The slopping upstairs was never corrected and we were told that was normal many a time in a upstairs home, so we lived with it. However I have owned 3 2 story homes since then and I have never had a slopping problem since.

I remember our sales man for the company telling me about Gallery their next division. They do higher end finish outs.

As I said, this was our first home and we were really happy to finally get out of an apartment. It was huge and they gave us many upgrades that most of the other builders could not in the price range. However due to the issues we had along with dealing with people in the organization that just weren't professional, I just would not buy from them again.

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stargazer
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I am not fond of them. Do a google search for first texas homes and you will fnd a message board where some home owners had some serious issues with them and the FTH rep came on and started making personal attacks against them.

I saw few of their spec homes and I was not impressed with the workmanship. I was on the house for less than 10 minutes and found things that were unacceptable. I cant imagine what an inspector would find.

Thanks for the information. Even if you can get a lot for the money, if the quality isnt there, then its a waste of money. When we went out there to decide on the area to move, we really loved the Gallery home that we went into in the Saginaw area (Sendera Ranch0) and was really impressed with the quality feel inside and the looks of the outside. After we got home, we found out that First Texas is the same company, however we never went into one of the First Texas models to compare the quality.

We also really liked the insides if the David weekley homes but I think they outsdes are very outdated looking. We also really loved the Pulte homes but they arent buildng in the areas we want to be.

There is just so many builders to choose from.

Jamie

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JamieFL
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I have a first texas home being built right now in houston texas and read alot of the complaints before i purchased. My deciding factor was when i went to the communitys and talked to the workers actually building the houses i found that they worked for all the builders. there is only a few employees of each of the companys and those guys do not get there hands dirty building anything. the point is any home built can have problems if not supervised properly and a company that has a few complaints is usually going to be on there toes to get a better rep

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I would rather own a 2750 sq/ft David Weekly, Highland, Darling, Sotherby, etc. as opposed to owning a 4,000 sq/ft First Texas. Seriously guys, you get what you pay for....Resale is also alot better on homes built by quality builders. And don't say, "in 10 years, nobody will know the difference"...they will. Look at resales in places like Plano. You can tell within 2 mins if the home was built by a semi-custom builder or a big-box guy. Be careful and don't get hung up on sq/ft.

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socketz
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I understand that these two company's are the same or affiliated (they also have some of the same floor plans avail) have you had any dealings with either? Have any of you bought one of these homes? How do you feel about the quality? Any information you have about either of these, or one vs. the other, I'd love to hear it.

Thanks,

Jamie

I am about to sue this builder. If you choose to build with them check the contract VERY carefully and make sure you have an out if they build a crappy house. Hire your own inspector from the foundation phase through the final walk, and by no means accept the house with thier promise to fix defects. Check badbusinessbureau. com, bbb.com and jdpower.com for research info. Good Luck.

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Bced21
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Both myself and my mother are building Gallery Homes in West Houston. It has been a nightmare....My mother has been waiting since May of 2006 for this house to be completed. She has had to have an inspector and mold specialist inspect the home several times. Our builder, Jose is the absolulte worst. They have no customer service skills and can't build homes. Her last inspection was 3 weeks ago, the information was promptly delivered to the builder and a new closing date of tomorrow was set. The inspector just left the house and 75% of the problems still had not been fixed. Jose said he didn't have time to get a crew on it....

Oh, and check out their website there are NO contact names and numbers whatsoever. We have sent numerous letters but have had NO response.

We are planning to get together with all the homeowners in the neighborhood and share all the problems we have had. Several have already contacted an inspector and are waiting on the report.

Gallery/First Texas should be very careful....class action lawsuit just waiting to happen.

I would run, and dont look back. They appear to be nice on the outside,
But they do not build a good home and they are slow and impossible to work
with . I live this nightmare everyday when I look at my 3 year old home with the drive way cracks, ceiling cracks, appliance break down, marble tub coming apart, cracks in the front facing of the house because the house was not built level.

Quote:
Originally Posted by Ms Moni
I would run, and dont look back. They appear to be nice on the outside,
But they do not build a good home and they are slow and impossible to work
with . I live this nightmare everyday when I look at my 3 year old home with the drive way cracks, ceiling cracks, appliance break down, marble tub coming apart, cracks in the front facing of the house because the house was not built level.

Oh and make sure who ever you buy from they supply you with Gutters.

How much did you buy this 3 yr old home for ? What sqft ? And what builder ?

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jacob
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Whoever is building with First Texas / Gallery Custom Homes should absolutely run away from them. I just finished building them at Westheimer lakes in west Houston and it was one of the worst experience I have had in my life.

They did NOT follow house Blue Print. they lied to us even when they gave us in writing and accepted no responsibility. They did not follow any standards. I have all this in writing and documented in pictues, exmils and faxes. Jose, the builder, is absolute worst I have met in my life. He walked away angrily from pre-sheet rock meeting when we confronted him with ICC code and there was a violation. They made us pay for their mistakes, about $10000. They moved our closing day thrice because "buyer found too many mistakes in finished house". I'm not ranting and have documented/pictured proof of everything they said they would do failed to do it.

They have no contact number. When I managed to get one, I was told, All complaints will have to be directed to sales person even when her replies are ridiculous. She said "our architects did not knew what they were doing" among many other things. She said she has no power to influence anything but you only have her for any talk. Its classsic car-salesman technique.

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25547_Canyon_Crossing
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I DO own a very high end Gallery Custom Home.
My advice to anyone even thinking of buying any home from these crooks is to run. Run quickly and never look back.

We have been in our home nearly two years, have contracted a lawyer for their dishonest dealings. They won't honor warranty and will lie to you over and over. I can also tell you that ALL of my nieghbors in this PREMIRE community have the same issues.

Of the ten home owners on this street alone, everyone without exception has had to fight for even basic repairs on their homes.

My home had major issues and it took several months and filing with the State of Texas construction commmittee to get them to do what needed to be done to keep my home habitable. I am not talking paint chips and cosmetics. I am talking major damage caused by short cuts by these folks.

Don't be fooled by the lovely large floor plans. They are no deal.RUN RUN RUN!!

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texanbyproxy
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Quote:
Originally Posted by texanbyproxy
I DO own a very high end Gallery Custom Home.
My advice to anyone even thinking of buying any home from these crooks is to run. Run quickly and never look back.

We have been in our home nearly two years, have contracted a lawyer for their dishonest dealings. They won't honor warranty and will lie to you over and over. I can also tell you that ALL of my nieghbors in this PREMIRE community have the same issues.

Of the ten home owners on this street alone, everyone without exception has had to fight for even basic repairs on their homes.

My home had major issues and it took several months and filing with the State of Texas construction commmittee to get them to do what needed to be done to keep my home habitable. I am not talking paint chips and cosmetics. I am talking major damage caused by short cuts by these folks.

Don't be fooled by the lovely large floor plans. They are no deal.RUN RUN RUN!!

Man oh man... I feel for you.

They have a disgusting reputation. I hate to rain on your already ruined parade, but that "...PREMIRE community..." you are in is one of many they build in... and that exist only in their marketing materials. Fix what you can afford to and then decide how you want to move on, before your neighbors do first. Best of luck.

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KBilly
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WOW where were these post 7 months ago. I had a home built by first texas (in north houston) and they have been a little hard to deal with but nothing major so far. I do my final walk thru this weekend and you guys have completely scared me for the first texas owners what should i look for on my walk.

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breriley
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Do NOT close until EVERYTHING you want done is completed. No matter how much money you may lose by moving the closing date that is nothing compared to how hard it will be to get a builder to come back AFTER they have their/your money.

Hire your own inspector. This is not required for a new build but you can still get one and they will run EVERYTHING to make sure it is all in operating order. It will be well worth the couple of hundered dollars to have an expert do this for you. Ask your realtor for a list of home inspectors that they would trust.

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momof2dfw
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Quote:
Originally Posted by momof2dfw
Do NOT close until EVERYTHING you want done is completed. No matter how much money you may lose by moving the closing date that is nothing compared to how hard it will be to get a builder to come back AFTER they have their/your money.

Hire your own inspector. This is not required for a new build but you can still get one and they will run EVERYTHING to make sure it is all in operating order. It will be well worth the couple of hundered dollars to have an expert do this for you. Ask your realtor for a list of home inspectors that they would trust.

SUPERB information and advice.

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KBilly
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This includes things like 'clean up the mess you made behind the house' (I have them doing this now). They will do things out of the ordinary before you close, but after, for items not on the property, they will point you to someone like the HOA - which yields mix results.

AUTHOR: Virma - (U.S.A.)

SUBMITTED: Thursday, December 21, 2006

POSTED: Thursday, December 21, 2006

First Texas Homes will be referred to FTH.

FTH built my home and it was completed 5-9-2005. I began reporting damages in April of 2005. I requested repairs of all damages within the timeframes alotted per warranty guidelines. First Texas Homes ignored and failed to honor the warranty requests for repairs within the 1 year warranty period.

I have legitimate damages, 141 legitimate damages, to be exact as reported by a structural engineer. All entities I could think of was contacted including BBB, and TRCC was contacted but this was a joke but at least it was documentated by a third party.

FTH did not respond to making repairs within the 1 year warranty period. FTH did come out and look at the damages I reported but only to pull up the carpet and stair rail but did not make repairs.

It has been almost 2 years now and FTH has not done anything as far as repairs.

On 5-9-06 I completed and hand carried to FTH (Arlington, Texas) a completed list of all cosmetics and structural damages reported on a warranty request form as well as submit the structural engineer's report.

FTH signed off on the hand carried documents. FTH intentionally ignored and failed to respond to my 5-9-06 final request for repairs of all damages. I filed a complaint with TRCC as well.

After filing with TRCC, FTH responded with lies, but, that did not hold up too long because I had all my documentation to confirm that I submitted all requests timely and opened up my home to FTH. FTH stated they had not done an inspection and FTH stated I did not allow them into my home. Well, once again FTH lied.

I pointed out to TRCC that FTH completed several inspections of the damages reported but failed to make repairs. I told them that FTH had come out, looked at damages, and stated I had legitimate damages and FTH would make the repairs. FTH came out detached my carpet and stairwell rails but never completed repairs. Capital A/C came out on numerous occasion and stated they could not repair the defective Central Air & Heat but FTH would have to step in and correct the problem. Below are some of the damages reported:

It was only after I filed a complaint with TRCC that FTH decided to respond. Once, again with lies but to no avail. FTH called me and stated they had received the complaint from TRCC. FTH stated their guys had turned in reports that were not completed. I informed FTH because of their history and the fact TRCC is involved now that we would wait on TRCC to respond with instructions as to what to do.

I requested a TRCC SIRP home inspection. TRCC ask if FTH could inspect the home and FTH came out. You notice I said "came out". This is because when FTH representative came out he did not have tools or equipment in or on hand for an inspection. FTH reported back to TRCC that they could not find the damages reported. I informed TRCC that FTH did not complete an inspection because the so called inspector (Mike Cryer-known for lying and falsifying documents) was lost the entire time, failed to bring tools or equipment, failed to make entry into areas, failed to climb the roof, and look at all items on the list.

To make a long story short I contacted the Dallas Morning News and other media regarding this issue. The media have kept a paper trail of the things said and done as I have submitted copies of every transaction due to FTH track record of lying. Because TRCC chose to ignore and failed to respond back to me I contacted the media and copying TRCC's attorney, PR, and president.

TRCC responded informing me a SIRP inspector would call me with a date and time of the TRCC SIRP inspection.

The inspector contacted me, sounding like he was drunk and out of it, so I contacted TRCC and requested another SIRP inspector. The 2nd SIRP inspector contacted me with a date and time of the inspection. The inspector stated that he would contact the builder so that the builder could be present.

Well, on the TRCC website the Steps/Processes stated the only time the builder would be involved would be during the builder's inspection only and not the SIRP inspection. I brought this to TRCC's attention and TRCC stated the website had wrong information and TRCC would correct the website information. I requested TRCC to submit to me a hard copy of the old version as well as the revised version. The TRCC representative was not please with my request and sarcastically stated all the information was on the website. I reiterated my request to TRCC to submit to me via mail a hard copy of both the old and new versions. As of this current date I have not received anything.

The SIRP inspector came my residence with tools and equipment in hand to inspect my property. My personal structural engineer and FTH warranty representative were also present. FTH representative communicated to his boss Mike Cryer that my structural engineer was present. FTH representative informed the SIRP inspector per Mike Cryer that FTH in essence did not approve of my structural engineer being present and would like for my structural engineer to leave. The SIRP inspector in essence told FTH representative to tell Mike Cryer that the structural engineer could stay because all parties were informed anyone could come to the SIRP Process. Mike Cryer ended his telephone conversation.

The inspection began. SURPRISE to say the inspection revealed a gas leak in my attic. I asked FTH representative why had he stopped writting and he said its clear to him that the damages existed. When inspecting the exterior of home there was a sudden flow of flooding waters from the pipes. HINT HINT: The FTH inspector (Mike Cryer) supposedly inspected these areas and found nothing. LIE confirmed.

The gas leak and water flooding was not taken care of by FTH. This was placed in my lap to take care of. I am a single mother for whom FTH has placed many involuntary financial hardships on including these. Once, FTH failed to respond.

I contacted professionals to come out to inspect these damages. Atmos energy came out and shut the gas off posting a danger sign. My family was already cold in the winter and hot in the summer because of the defective units. Now it only added to our problems. No heat at all. The flu struck my entire household because of this. City of Glenn Heights came out and shut the water off because of the flooding. Plumbing companies came out to inspect the damages but informed me I would have to pay for the diagnostic testing and repairs. Because I couldn't afford it now my family was without water.

AUTHOR: Jeff - (U.S.A.)

As an on-site community manager for First Texas Homes, I take great pride in seeing my customers go from nervous prospects to happy homeowners.

I love knowing that they have made a solid investment in their future. I enjoy visiting with each of them once they have moved into their new homes, and I enjoy having them smile and wave as I canvas the community each day. My job is astoundingly demanding, quite time consuming, and even stressful sometimes, but most importantly, it's personally rewarding.

During my first year in the industry, I earned the "Rookie of the Year" award. Since then I've been recognized repeatedly for outstanding customer service, superior product knowledge, and have received "Customer Service of the Year" awards multiple times. I ensure that my buyers are some of the most informed in the industry, and I go to great lengths to ensure their satisfaction.

I'm clueless as to what happened to Louis and Regina Salim that allows them to feel it appropriate to fabricate such obnoxious tales as those included in this website. I'm especially surprised that they are willing to jeopardize their financial stability by continuing with their incessant slanderous kvetching. I'm not at all a litigious person, but it seems a hefty defamation of character & slander suit might be the only way to get across to Regina & Louis.

I understand that Regina recently approached a local realtor to list her home for them. Funny thing, the realtor is one of my homeowners as well. Matter of fact, she is so pleased with her First Texas Homes built home, that she is now under contract to build another home with us. It's not uncommon really, I have several homeowners whose lifestyles have changed and given cause to purchase another home from me. I'm proud of my extensive repeat business.

For some time after Regina & Louis closed on their home, they would invite me to visit them for lunch, or call to brag about new furnishings: It was my understanding that Regina's mom supplied tens of thousands of dollars to help them purchase the home and furnishings, but they were proud just as if they had earned it all themselves.

I still have the Christmas ornaments which topped Gifts Regina gave me after she closed on the house. She and Louis were generous - I even remember the delicious meal she prepared in her new kitchen and delivered to my Model Home: What a fun feast we had enjoying food and good conversation.

You can imagine my surprise, when I heard the first allegations of wrongdoing. I immediately visited the Salim's home to help them resolve any legitimate issues they might have had. Unfortunately, Louis was the buffer who kept me from speaking to Regina. Since she never called me as I requested, I guess she thought it more productive to whine, complain, & lie than to communicate with someone who had once been considered a 'friend'.

While Regina's account of the situation is questionable at best, there is one common thread: Regina seems to end up hating everyone she comes in contact with. Not just me, but also everyone in my company, & even her realtor whom she so desperately adored. If I were a conspiracy theorist, I would certainly have fodder for a great case.

AUTHOR: cj - (U.S.A.)

SUBMITTED: Saturday, September 16, 2006

POSTED: Saturday, September 16, 2006

Our realtor is the one that got us into this mess to begin with. She lied as well. I want nothing more to do with her, all she cared about was her commission and she was nowhere to be found whenever we needed her. She is a supposed legend in Fort Worth, what a joke.

I'd love to know the legality of the signage and if I can put one up in my window without retaliation from the builder. I'd love to hit them in their pocketbooks.

For now, I've filed with the BBB. I am also filing this week with the sites listed below and I've just discovered another one called Homeowners for Better Building

I'm going to file as you suggested with the warranty insurance that came at the closing but our experience with the City of Fort Worth is that they and the builders and one in the same! They are busy working together to generate a bigger tax base for the City. They work together. We have gotten nowhere with the city and i have the emails to prove it. They keep suggesting it's a civil matter but i'll give it one more shot this week. I have copies of the original platt wich indicate the grade is completely off and that the back fill was never poured on the home you're talking over 12 feet!

Thanks again.

I just wanted to post in case others are in the same boat as we are in.

AUTHOR: Barbra - (U.S.A.)

SUBMITTED: Friday, September 15, 2006

POSTED: Friday, September 15, 2006

If you have as serious problems with sinkage as you are stating then you need to go out of the home builder and to the city! This is completely unacceptable and depending on the distance your foundation is in trouble. Like I stated make some noise A LOT OF NOISE....builders don't like the bad publicity!

I am fairly sure if the damages are under a certain amount (i think $5,000) you can file against them in small claims court. You appearantely have your ducks in order and pick a few items to make it under the amount and file against them!

Also, did you use a realtor? If so contact them!

If you have a sink hole....call the home warranty that came with your home, you should have received all the paperwork at closing with a book that tells what it covers and won't cover. It's been 3 years and tell them just enough to get them out there! Read your book and find out what it covers, then when they get there let them see EVERYTHING! Without knowing all the facts on the lot grade and dirt info it's hard to tell what should have been done, but go around First Texas!

Call the city inspectors to look at the drainage...no one wants a "failed foundation" in their city!

AUTHOR: cj - (U.S.A.)

SUBMITTED: Friday, September 15, 2006

POSTED: Friday, September 15, 2006

We did send a written report to Mr. Keith Hardeisty, President of First Texas Homes. His response to Bill Alderman their warranty Tech was he had the GREENLIGHT to fix our home. Then when Bill tried to fix it their corporate would not approve the repairs so the TOP of the organization knows our dilemma and has done nothing to fix our home other than some minor repairs in the beginning we still have a whole slew of issues that are not being dealt with. They are refusing to fix them. Bill had his head hung low and apologized, I said, I thought you had the greenlight from the president and he said, so did I!!! We've spoken and written to:

Jeff Spann-----Sales Rep

Bill Alderman----Warranty Tech

Mike Cryer---Warranty Manager

Al Slovik----Warranty District Manager

Jim Reed----Warranty Regional Manager

Keith Hardeisty---President

Kathy Self----Assistant to the Owner

I can honestly say we went through the entire chain of command prior to being a thorn in their side. All we want is what we paid for. Many of the items on our list we were told by their Bill Alderman that he is unable to repair as they had to be done in the beginning such as the backfill was never poured on the home thus the drainage problems and sinking of the front yard. The home is now below grade and at sewer level for which we feel we are entitled to a refun of monies paid as we didn't want a home at sewer level and at the time were assured by their lying Jeff Spann that we had his word repairs would be made.....he said Regina, remember this "everything can be fixed" well, apparently 3 years later, IT CAN'T!!!!!

AUTHOR: cj - (U.S.A.)

SUBMITTED: Friday, September 15, 2006

POSTED: Friday, September 15, 2006

Dear Barbara:

Thank you for your response. Unfortunately for our subdivision we have all closed already and believed their very believable Jeff Spann when he shook hands with my husband and said "You have my word" the repairs will be done. Only to be blown off into their inadequate warranty department. You are correct, once you sign you are yesterdays news but this was our first new home together. Where I come from, when someone gives you their word that's all you really need apparently it is much different here in Texas!

I have filed a complaint with the BBB as well so has one of my neighbors. I did a flyer and First Texas had their attorney contact us and tell us that we would be sued for loss of income if I did another flyer. The flyer resulted with 15 homeowners in my living room listening to a structural defect attorney give us our rights under texas law but his fee's were too high and only 2 filed suit. The rest are struggling like we are with the inadequacies of First Texas Homes. I really need to know if the sign in the Front Yard is legal before putting one up because we cannot afford any more legal fee's at this point in time. Are you sure you can have a sign in the front yard or must it be inside your home in the front window for it to be legal??

I really must be sure about this before putting it up and if you would check and reply I would be grateful and trust me would put the sign up tomorrow.

I am waiting to get a reply from the BBB right now my neighbor already received a reply. Depending on the outcome I have the info to also file with the Texas Attorney General's office along with:

AUTHOR: Barbra - (U.S.A.)

SUBMITTED: Thursday, September 14, 2006

POSTED: Thursday, September 14, 2006

I was a New Home Construction Sales Rep for over 8 years and sold homes ranging from $150,000 to over $750,000 so here's my advice to anyone building a home, looking at building or have bought and closed and are having problems:

FIRST - Do not EVER close on a new home construction without ALL items on your "walk-through" list completed...no matter what the builder promises! When doing your "walk through" take pictures and write every detail down and keep a copy for yourself. Make sure your sales rep and or superintendant are clear as to what is "acceptable" to repair the problem!

Walk-Through's - Try to go several days before your scheduled appointment at different hours of the day to look at the house in different light. Lay on the floor in each room (seems silly) and look around for any items from a different angle. You don't want to wait until laying on the floor with your kids to see something you could have taken care of in you original walk-through. Take a friend or someone else with you, the more pair of eyes the better, they may see something you don't. Take lots of pictures to compare to what the superintendant states is "completed". Get copies of EVERYTHING! Make sure you are in agreement with what will be done to make the repair acceptable.

FIRST TEXAS ISSUE - If the subdivision is not completed and they are still building you can put a sign in your yard ie.

FIRST TEXAS DOESN'T LIVE UP TO PROMISES OF REPAIRS!

Add a flyer with basic information about your problems.....As a former New Home Construction Sales Rep...I guarantee this will get thier attention, they don't want the bad "publicity" while trying to sell houses in the subdivision!

In addition to that or if they have already sold out of the subdivision you can contact the city building inspector "drainage problems" are a big issue and if not corrected can depending on the location of where it is can cause problems to someone else's property or damage your foundation call the Head City Inspector and file complaints, call the Home Warranty Company that you should have received at closing and file written complaints with them (they have certain criteria the builder has to meet to be allowed to use any home warranty company) and also file a formal complaint with the Better Business Bureau for Ft Worth, this is a little bit of paperwork but it's worth it because they will send letters to First Texas who wants to be in good standing without any disputes. Anyone you can call, do it...Chamber of Commerce, Ft Worth Home Builders Association, newspapers, tv news....anyone make some noise and don't let up!

I would also encourage you to go to other homes buit by First Texas in your neighborhood and have the other homeowners do the same as you, type up a page of contacts for everyone and anyone you can file a complaint with and have them file complaints as well. More than ONE homeowner complaining will get some attention, I can promise this! Builders already have "bad reputations" for this and the media eats it up...remember THERE IS POWER IN NUMBERS! Can you picture driving into a subdivision and seeing 10 or 15 houses with signs in the front yard saying "First Texas.....", I guarantee I wouldn't buy from them and neither would anyone else, hit them where it hurts...the pocket book!

Call First Texas DAILY! If something doesn't happen call 2 or 3 times a day, make sure they know YOU AREN'T GOING AWAY! It's a waste of your time but if it gets things moving you will be happier in the end and you will have your house and life back!

Here's what you're up against.....they've received all the money for building your house so....

1. The contractors used may or may not be the ones that did the original work (turn over is VERY HIGH), if they aren't they have to pay another contractor to perform the work, they DON'T want to pay out on "old houses".

2. It pulls the superintendant off current "money making" jobs to deal with old issues, again back to the $$'s

3. Normally in new construction you get a "pre-closing" walk-through, "final" walk through, and then a 12 month repair list. Anything sent to them after the "12 Month Repair" they don't want to deal with and will say they aren't responsible for so make sure you keep all paperwork and if necessary record any conversations.

4. They don't have a "specific" person allocated to handle first year builder warranty claims...MOST builders don't and its a huge problem...houses aren't built perfect people are building them and people aren't perfect and make mistakes...so it's something that gets put on the back burner and noone ever handles it. Most people just give up and either fix it themselves or hire someone to do it "right" vowing to never build a house with this builder again!

Call the President of First Texas, he's a pretty good guy and he may not be aware of the "whole picture", if he is and has chosen to look the other way, call him daily. Make sure everyone with First Texas knows you aren't "going away"! Home builders hate dealing with "warranty issues" it's a thorn in their side and do everything to avoid them. Make a lot of noise to them and let them know you are going to make a lot of noise to anyone who will listen...they don't like this it's bad for business!

FYI - while I was selling houses we had a similar issue where a house was just not built up to "standards" and the family really did put a sign in the yard....it WORKED! The owner flipped and said "MAKE THEM HAPPY"!

A final note - I don't know a number of how many homes I sold but I can drive you to each one of them...it is a magical feeling to have a family come in and take drawings from a piece of paper to an actual constructed piece of property that will last forever! Most sales people feel this way and if yours is still around get them to help not everyone is this bad...I promise!

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.