Remedy Service Desk

Service desk in your pocket

The service desk is the epicenter of successful digital service. Remedy 9 delivers a modern, social, mobile service desk with an engaging self-service app to transform the workplace and fuel a productive, engaged digital workforce.

The Remedy 9 Service Desk license enables you to manage incidents, problems, and service requests, and you can empower your business users with the MyIT self-service app. Remedy Service Desk is available standalone or as part of the Remedy Service Management Suite.

Mobile-first: No matter whether you’re a service desk analyst or a business user, the intuitive mobile apps helps you work smarter by using native device capabilities such as touch screens, predictive text, barcode scanners, cameras, GPS, and push notifications.

No forms, just type: The Smart Recorder lets you register and resolve incidents faster and automatically suggests relevant content as you type

Social collaboration: Comment on incidents, chat with the customer, tag specialists, follow items of interest, pin relevant knowledge articles and embrace a more enjoyable approach to delivering service.

People-centric: Following a study of 700+ users from 170 customers we reinvented the service desk to focus on user roles, not modules, so now you can access all the tools you need to be more productive with minimal effort.

Insightful analytics: Create detailed reports with drag-and-drop simplicity and visualize them in stunning dashboards with brand new Smart Reporting.

“Remedy 9 gives us the flexibility to access our systems from anywhere through a powerful mobile app, which means we are more productive. Additionally, the new reporting is beautiful and simple to use and enables us to review and discuss tickets in real time."