Trust Safety & Insurance

Emergency Response Line

Our Trust & Safety team is available around the clock to take care of our community. If you are involved in an incident that you believe threatens your personal safety, call the authorities or your local non-emergency assistance line.

Vehicle Standards

We have minimum age requirements for all cars.

Zero-Tolerance Policy

ZayRide maintains a zero-tolerance drug and alcohol policy for ZayRide drivers. To report suspicions of intoxicant please reach out to us directly from your rider application.

Two-way Ratings

You’ve got the power. Passengers and drivers rate each other after every ride. ZayRide takes all user ratings and driver feedback very seriously.