Colleagues describe Padgett as both forthright and reticent, humble and (i) __________ , good-natured and (ii) ____________. And in her behavior as a businesswoman, Padgett herself does little to (iii) ________ these contradictions. She says she is proemployee but is avowedly antiunion. She calls herself procustomer but acknowledges that she runs a store with higher profit margins and prices than almost any other grocer.