How to use APIs to increase offline conversions

When more than two-thirds of the average customer journey takes place online, many marketers understandably concentrate their efforts on digital campaigns. Online, you’re able to track views, click-throughs and other conversion metrics using advanced analytics solutions. And though these insights paint a pretty rich picture of engagement, there is a growing blind spot in your data: what happens offline.

When phone calls convert five times more leads than web forms, you can’t afford to let offline conversations go untracked. This white paper from Twilio shows you how you can use APIs to create a closed-loop reporting platform that can easily adapt and scale to bridge the online and offline worlds, giving you end-to-end control over the entire customer journey.