You can return the hotspot to any library location during open hours. No book drop, please. You must return the hotspot with all the original packing and accessories. Please fully charge the battery before you return the device.

Borrowing and using the hotspot is free! However, if you exceed allowed data limits, you will be billed via your library account. If the hotspot becomes lost, has missing parts, or is damaged beyond repair, a $65 fee will be charged to your library account.

Periodically, our service provider (Verizon) may limit the amount of data its network will carry. This happens when there is network congestion. The library does not receive notice when this occurs, and there is no "fix" other than to wait until the congestion period is over.

Note: Resetting or changing any confirmation of the hotspots will require library staff to reconfigure the device. A $5 charge will be added to your account and you may be blocked from future use of the WiFi To Go service.

You can access full documentation for the hotspots on the Verizon website. However, because the devices are already activated and configured, you may find few of the articles helpful.