FAQs Library

Changes & Cancellations

Q.

Can I change an order that I've placed?

A.

Any order can be changed, provided it has not already been submitted to us. Items in the shopping cart will have a red Make Changes button at the bottom of the Specifications tab. This allows you to re-open the order form for that item and make your changes. When finished, click the Save Changes button at the bottom of the form. If you need to make changes to an order that's already been submitted, please call us right away. If it's not already in production, we may be able to accommodate your request.

Q.

I need to cancel my order. How do I do that?

A.

Any order can be cancelled, provided it has not already been submitted to us. Unsubmitted items in the shopping cart will have a red Remove this item button at the top of the Specifications tab, which allows you to remove the item from the shopping cart. If you need to cancel an order that's already been submitted, please call us right away. If it's not already in production, we may be able to accommodate your request.