Hi Kathleen,Thank you for that information. Are you using a web browser like Internet Explorer, Firefox or Chrome to access your Gmail?Or are you using an email program like MS Outlook 20010/2010?Also, can I remotely access your Windows computer so that I can directly assist you in fixing this problem while you watch?Remote access is an optional additional service offer with a very minimal one-time flat fee (10.99) regardless of how long it will take me to fix the problem. It is safe as you will be watching your screen and it will be a faster mode of help. We can resume any time without any additional fee.Please let me know if you want this remote option.Best regards,Jess

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