Akiko Fukuda joins us from the RPA & AI BFSI Summit in
London where she introduces us to Cotoha the AI agent. Cotoha
stands for communication happiness. The organization has launched
commercial customers and they’ve got a lot of positive feedback.
Customers have the option of choosing a human agent or the ai bot
and they are choosing the bot. Akiko explains that the younger
generation in Japan doesn’t like human interaction within this
service reality. She further explains that humans don’t mind asking
bots questions they feel might be stupid whereas they might be
reticent to do so with a human agent.