Nest Puts Sales Of Nest Protect On Hold Due To Potential Issue

Earlier in the week Nest launched the Nest Thermostat in the UK, the Nest Protect smoke alarm has been available in the UK and US for some time.

Now Nest has announced that they are putting sales of the Nest Protect on hold, as they have identified a potential problem with the device, which could delay the Nest Protect going off when there is an actual fire.

At Nest, we conduct regular, rigorous tests to ensure that our products are the highest quality. During recent laboratory testing of the Nest Protect smoke alarm, we observed a unique combination of circumstances that caused us to question whether the Nest Wave (a feature that enables you to turn off your alarm with a wave of the hand) could be unintentionally activated. This could delay an alarm going off if there was a real fire. We identified this problem ourselves and are not aware of any customers who have experienced this, but the fact that it could even potentially happen is extremely important to me and I want to address it immediately.

The company is working on a Fix for the Nest Wave feature, and in the meantime have stopped selling the device, the fix will be released as a software update to existing devices.

In the meantime, Nest are disabling the Nest Wave feature on all of their devices that are in use, this should ensure that the potential problems does not occur, you can find out full details over at Nest at the link below.