Bradford-on-Avon

You can order your repeat medications in four ways:

In Person

Tick off the medication you require on your repeat prescription list and drop it into the black collection box located in the lobby at The Health Centre. If The Health Centre is closed you can put it in the posting box on the outside wall of The Health Centre. If you don't have your printed list, you can write what you need on a piece of paper. If the item is urgent then please see reception as before. These boxes are opened once a day at 3 pm (Mon – Fri).

By Post

Please address the envelope to “Prescriptions” at The Health Centre. Please enclose a stamped, self-addressed envelope if you wish the prescription to be sent back to you. Alternatively, you may tell us in writing which local pharmacy you would like your prescription form to be sent to.

If you would like to order repeat medication on-line, please take proof of photo ID (passport/driving licence) or a utility bill. to the receptionist, who will be able to register you & provide you with a password.

TIPs on using the Online Prescription service

Select medication option

Tick the medication required and select continue, do NOT select ‘Make custom repeat’ or all your ticks will disappear and the prescription clerks will not know which medication you require.

Select continue and you will get the 2nd screen which then allows you to write a custom medication note or the pharmacy you wish to collect your prescription. Select Request Medication and your request should go through successfully.

By Fax

In all cases, repeat prescription forms should be ready to collection within 48 hours or less (excluding weekends & bank holidays) after receipt of the request, from reception.

Please allow longer than two days if you would like to collect from a specified local pharmacy. The length of time it takes for a Pharmacy to make up your medication may vary. Please refer to the 'Pharmacy Opening Times' tab above to find out specific timescales.

Winsley Health Centre

You can order your repeat medications in four ways:

In Person

Tick off the medication you require on your repeat prescription list and drop it into the collection box located at reception in Winsley Health Centre. If Winsley Health Centre is closed you can put it through the letter box of Winsley Health Centre. Please ensure you push the prescription form fully through the letter box. If you don't have your printed list, you can write what you need on a piece of paper. If the item is urgent then please see reception as before.

By Post

Please address the envelope to “Prescriptions” at Winsley Health Centre. Please enclose a stamped, self-addressed envelope if you wish the prescription to be sent back to you. Alternatively, you may tell us in writing which local pharmacy you would like your prescription form to be sent to.

Online

If you would like to order repeat medication on-line, please take proof of ID (passport/driving licence/utility bill) to the receptionist, who will be able to register you & provide you with a password.

By Fax

In all cases, repeat prescription forms should be ready to collect from Winsley Dispensary within 48 hours or less (excluding weekends & bank holidays) after receipt of the request.

Please allow longer than two days if you would like to collect from a specified local pharmacy. The length of time it takes for a Pharmacy to make up your medication may vary. Please refer to the 'Pharmacy Opening Times' tab above to find out specific timescales.

Winsley Dispensary

We are a Dispensing Practice with our dispensary based at Winsley. Dispensing doctors are GPs who are allowed to both prescribe and dispense prescription-only medicines to certain patients. Community Pharmacies (Chemists) are often not financially viable in rural areas, which is why some GPs have been allowed to dispense medicines themselves. The system is tightly controlled and we are only allowed to dispense for registered patients who live more than 1 mile/1.6km from a Community Pharmacy (as the crow flies). If you are not sure whether you are eligible for dispensing, just ask at reception.

Your prescription or medication will be available within two working days unless suppliers are short of stock. If you are collecting medication or prescriptions for others or collecting certain medicines, the receptionists may ask for proof of identity. Where prescription payment exemption applies, proof of this and completion of the back of the prescription will be required.

You can collect medication from 0830 to 1300 and 1400 to 1800, Monday to Friday. However you may be eligible for our free delivery service for dispensing medications (excluding refrigerated items and controlled drugs). This service is for patients who have severe difficulty getting to the dispensary to collect their medicines. Please ask at Winsley reception for more details.

If you need medication urgently or need your medicines early due to holidays please speak to a receptionist so that she can process your request appropriately.

The dispensary is able to offer a service of providing weekly medication compliance trays (Nomads), or dosettes as they commonly referred to. These are for patients who have difficulty in remembering to take their medication. Please speak to the dispensary for further information.

Please note we are unable to take prescription requests over the phone.

St Damian's Surgery

You can order your repeat medications in four ways:

In Person

Tick off the medication you require on your repeat prescription list and drop it into the collection box on the counter at reception in St Damian's Health Centre. If St Damian's Health Centre is closed you can put it through the letter box of St Damian's. Please ensure you push the prescription form fully through the letter box. If you don't have your printed list, you can write what you need on a piece of paper. If the item is urgent then please see reception as before.

By Post

Please address the envelope to “Prescriptions” at St Damian's Health Centre. Please enclose a stamped, self-addressed envelope if you wish the prescription to be sent back to you. Alternatively, you may tell us in writing which local pharmacy you would like your prescription form to be sent to.

Online

If you would like to order repeat medication on-line, please take proof of ID (passport/driving licence/utility bill) to the receptionist, who will be able to register you & provide you with a password.

By Fax

In all cases, repeat prescription forms should be ready to collect within 48 hours or less (excluding weekends & bank holidays) after receipt of the request, from reception.

Please allow longer than two days if you would like to collect from a specified local pharmacy.The length of time it takes for a Pharmacy to make up your medication may vary. Please refer to the 'Pharmacy Opening Times' tab above to find out specific timescales.

Yellow card scheme lastest APP

It’s a system borne from one of the biggest healthcare scandals of our time to protect public health.

Fifty years on from its inception, the Yellow Card Scheme is moving into the digital age through a free-access mobile app that was launched today (14 July) by Life Sciences Minister, Mr George Freeman MP.

The Yellow Card Scheme was introduced by Sir Derrick Dunlop, Chair of the Committee on the Safety of Drugs, in the wake of the Thalidomide disaster in 1964. The aim was to monitor the safety of UK medicines and act as an early warning system to identify potential side-effects and adverse reactions.

Day Lewis Pharmacy

Station Approach, Bradford on Avon, Wiltshire, BA15 1DQ

Tel: 01225 862353

Prescription collections times

It takes two working days to process your paper prescription at the Surgery, if you choose to collect your medication from St Margaret's Pharmacy, please allow a further 2 days before collecting your medication. (i.e. 4 days in total)

Opening Times

Monday - 8.30 - 13.00 & 14.00 - 18.30

Tuesday - 8.30 - 13.00 & 14.00 - 18.30

Wednesday - 8.30 - 13.00 & 14.00 - 18.30

Thursday - 8.30 - 13.00 & 14.00 - 18.30

Friday - 8.30 - 13.00 & 14.00 - 18.30

Saturday - Closed

Sunday - Closed

Day Lewis Pharmacy

6 Silver Street, Bradford on Avon, Wiltshire, BA15 1JX

Tel: 01225 862212

Prescription collections times

It takes two working days to process your paper prescription at the Surgery, if you choose to collect your medication from Silver Street Pharmacy, please allow a further 2 days before collecting your medication (ie. 4 days in total).

Opening Times

Monday - 9.00 - 17.30

Tuesday - 9.00 - 17.30

Wednesday - 9.00 - 17.30

Thursday - 9.00 - 17.30

Friday - 9.00 - 17.30

Saturday - 9.00 - 17.00

Sunday - Closed

Lauder & Gamlin

60A Bradford Road, Trowbridge, Wiltshire, BA14 9AR

Tel: 01225 753104

Prescription collections times

It takes two working days to process your paper prescription at the Surgery, if you choose to collect your medication from Lauder & Gamlin Pharmacy, please allow one more day before collecting your medication (ie. 3 days in total).

Lloyds Pharmacy (Paxcroft Mead)

It takes two working days to process your paper prescription at the Surgery, if you choose to collect your medication from Lloyds Pharmacy, please allow a further 3 days before collecting your medication.

Gomples Spa ( Melksham)

Snowberry Lane, Melksham, Wiltshire SN12 6UN

Tel: 01225 703183

It takes two working days to process your paper prescription at the Surgery, if you choose to collect your medication from Gompels Pharmacy, please allow a further 2 days before collecting your medication.

Opening Times

Monday - 9.00 - 13.00 & 14.00 - 18.30

Tuesday - 9.00 - 13.00 & 14.00 - 18.30

Wednesday - 9.00 - 13.00 & 14.00 - 18.30

Thursday - 9.00 - 13.00 & 14.00 - 18.30

Friday - 9.00 - 13.00 & 14.00 - 18.30

Saturday & Sunday - Closed

Gompels Pharmacy ( Melksham Town)

1 Bank Street, Melksham, Wiltshire SN12 6LE

Tel: 01225 702198

It takes two working days to process your paper prescription at the Surgery, if you choose to collect your medication from Gompels Pharmacy, please allow a further 2 days before collecting your medication.

Lloyds Pharmacy ( Melksham)

Giffords Primary Care Centre, Spa Road, Melksham, Wiltshire SN12 7EA

Tel: 01225 703140

It takes two working days to process your paper prescription at the Surgery, if you choose to collect your medication from Lloyds Pharmacy, please allow a further 3 days before collecting your medication.

Sainsbury's Pharmacy ( Melksham )

Sainsbury's Store, Bath Road, Melksham, SN12 6LL

Tel: 01225 705410

It takes two working days to process your paper prescription at the Surgery, if you choose to collect your medication from Sainsbury's Pharmacy, please allow a further day before collecting your medication.

Opening Times

Monday - 7.00 - 23.00

Tuesday - 7.00 - 23.00

Wednesday - 7.00 - 23.00

Thursday - 7.00 - 23.00

Friday - 7.00 - 23.00

Saturday - 7.00 - 22.00

Sunday - 10.00 - 16.00

Asda Pharmacy ( Melksham )

Bradford Road, Melksham, Wiltshire SN12 8LQ

Tel: 01225 491400

It takes two working days to process your paper prescription at the Surgery, if you choose to collect your medication from Asda Pharmacy, please allow a further 3 days before collecting your medication.

What is a repeat prescription?

If you are prescribed regular medicines, your doctor may decide that you should have a repeat prescription. This means that you do not have to see a doctor every time you need a prescription renewed.

Your condition will still need to be monitored by the nurse or doctor, so you will need to make an appointment from time to time, in order for us to continue giving you repeat prescriptions.

What should I do if I want to change my medication?

If you would like to make any changes to your prescription, you must speak with a doctor. The receptionists only prepare and process the prescriptions that are authorised by a doctor.

Why does it take 48 hours to process the prescription at the surgery?

With so many people taking repeat medication, the surgery has to deal with over 1000 requests every week. Each request has to be checked against the patient's records to ensure that it is legitimate and appropriate. When this has been confirmed the prescription is printed.

The prescriptions are then checked and signed by the doctor responsible for the prescription. They are then sorted occording to whether the prescriptions are to be collected from the surgery, posted or organised by collection of the pharmacy

Many requests generate queries or problems that only a doctor can sort out. To do this job efficiently takes about two working days. Of course, in an emergency we can produce a prescription quickly, but the disruption it causes to the smooth running of things only causes more delay for other patients.

Once the paper prescription has been collected by the pharmacy they will then require additional time to 'make up' the medication.

Therefore, pharmacies have asked patients to allow more time before collecting their prescriptions from them. This is to enable the pharmacy time to 'make up' the medication or to order the medication if it is out of stock.

Can I have my medication dispensed at Winsley dispensary?

Patients living in certain areas are eligible to collect their repeat medications from Winsley Dispensary. We are able to dispense to patients who live in the following areas:

Why do I need a medication review with the pharmacist as well as the Doctor?

Although it is not compulsory, the pharmacy ‘Medicine Use Review’ (MUR) is a service offered by the NHS at your local pharmacy.

During the review pharmacists can offer patients, on certain medicines, a review to ensure they are getting the most out of their medicines The aim of these reviews is to complement, not replace, the clinical review from the Doctor.

The best time to have a review with the pharmacist is just before your medication review with the Doctor as this can help highlight matters for discussion. The meeting with the pharmacist can also give you a chance to discuss any concerns you may have about your medicines, for example side effects or perhaps recent reports in the media.

For more information about medication reviews please speak with your local Pharmacist or get in touch with Heather Call at the Surgery (our new Practice Pharmacist).

07.07.16

What do I do if I have unwanted medication I would like to return?

If you do have any unwanted or unused medication please return it to the pharmacy as the surgery is unable to dispose of them.

However you ARE able to drop your used Asthma inhalers into the blue bin near reception at The Health Centre BOA or into Silver Street Pharmacy BOA - for re-cycling - and we will do the rest!

For more information on going green/sustainability please click here

Who is entiled to free prescriptions?

Only certain groups of people are entitled to free prescriptions. These include:

If you find that you are unable to get free prescriptions, but you need regular medication, a pre-payment certificate may save you money. Please click here for more information.

Can you give me any other hints & tips?

Please do not over order medicine

Please only request the times you need

Do not hoard medicines at home 'just in case' as it is unsafe and results in considerable wastage and expense to the NHS

If you choose not to taken any of your medicines please tell your doctor

If you are going into hospital, make sure you take your repeat prescription request with you

Going into Hospital?

Think Medicines - Think Prescription

Please bring your current medication and your repeat prescription into the Royal United Hospital Bath, so that they can be continued without delay.

R.U.H Medicines Helpline

If you have any questions about your medicines after being discharged from the R.U.H, their helpline number is 01225 825361 and is available between 3pm & 4pm, Monday to Friday.

The line is open from 9am until 5pm, however it's not guaranteed a pharmacist will be available unless you call between 3pm and 4pm.

Prescription Queries

The Bradford on Avon Health Centre has created a new option on the phone-line to help answer any prescription queries you may have. To speak to a member of the Prescription Team, please dial 01225 866611 and press option 4.

In order to free telephone lines for more urgent calls and to improve efficiency for all our patients, we regret requests for repeat prescriptions cannot be taken over the telephone.

Alternatively, if you are registered with the online service, you can write your query in the 'Medication Request Notes' box (please see image below for reference) found under the 'Current Prescription' tab and a member of the Prescription Team will ensure to answer you promptly. Please provide contact information in this box so that the Prescription Clerk can respond. For a helpful step by step guide on how to order a prescription via the on-line system please CLICK HERE.

PLEASE NOTE:

For health & safety reasons it is practice policy not to take prescription requests over the telephone unless extreme circumstances and you are housebound.

To find out how to order your repeat medication, please refer to the several options explained on the 'Ordering' tab.

**Fraud Alert**

We please ask you NEVER to give out your card details over the phone.

A patient has recently been contacted by someone claiming to be from our Surgery. The caller stated that the patient's prescription was ready for collection and could be delivered if credit/debit payment details were given.

The practice will never ask you for your card details over the phone.

If you experience any similar requests or have concerns that you may have been targeted, please contact the police via Action Fraud on 0300 123 2040.

Prescriptions Charges and Exemptions

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

There is further information about prescription exemptions and fees on the NHS website

NHS charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

Prescription (per item): £8.05

12-month prepayment certificate (PPC): £104.00

3-month PPC: £29.10

If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

Electronic Prescription Service (EPS)

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

What does this mean for you?

If you collect your repeat prescriptions from the Practice you will not have to visit the Surgery to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.

Is this service right for you?

Yes, if you have a stable condition and you:Do not want to go to your GP practice every time to collect your repeat prescription.

Collect your medicines from the same place most of the time or use a prescription collection service now.

It may not be if you:

if you do not get prescriptions very often.

pick up your medicines from different places.

How can you use EPS?

You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:

a pharmacy.

a dispensing appliance contractor (if you use one).

Can I change my nomination or cancel it and get a paper prescription?

Yes you can. If you don’t want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.

Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser.