Manufacturing Assistance Program Needs Assessment Guide / Volume 2 Firm-Level Needs Assessment Approaches, by Jan Youtie, Philip Shapira and J. David Roessner, 1995. One-on-One interaction assessments between staff and client firms to match program services and staff to clients based on individual firm needs. This volume is written primarily for directors and staff of technical and management assistance programs who are conducting ongoing work with a targeted set of firms.