CubeSmart Self Storage is committed to providing our customers with excellent products, facilities and customer service. Our customers enjoy many extra perks including moving services, packing & shipping supplies, storage customization and business services - along with the best discounts in the industry!

We ask that you please book your reservation no more than 15 days in advance of your move-in date as we cannot guarantee availability for more than 15 days. Of course, we will always do our best to serve you! Please be aware that a one-time administrative fee of $25 will be due at move-in. A lock and insurance are also required to rent a unit. You may use your existing lock or insurance or purchase at the time of move-in.

Pros

Cons

I think the customer service at the facility was beyond great but I haven't really been there long enough to know how good the security is I hope it is as good as the service.

Price - 4/5 (Good value)

Security - 3/5 (Secure)

Service - 5/5 (Outstanding)

Cleanliness - 4/5 (Clean)

Recommended: Yes

5.0 out of
5 stars

Mlađanjurkovic

Dec. 25, 2014

inspires confidence

The staff is very communicative, and the facility is professionally kept

Price - 4/5 (Good value)

Security - 4/5 (Very secure)

Service - 5/5 (Outstanding)

Cleanliness - 5/5 (Squeaky clean)

Recommended: Yes

4.0 out of
5 stars

Jennifer

Nov. 19, 2014

Clean. Paperwork slow. Staff solid.

Price - 3/5 (Fair price)

Security - 2/5 (Somewhat secure)

Service - 5/5 (Outstanding)

Cleanliness - 4/5 (Clean)

Recommended: Yes

5.0 out of
5 stars

campbell

Nov. 18, 2014

very easy

Price - 4/5 (Good value)

Security - 3/5 (Secure)

Service - 5/5 (Outstanding)

Cleanliness - 4/5 (Clean)

Recommended: Yes

3.0 out of
5 stars

Mitch

Oct. 29, 2014

Very good value and efficient, great customer service. cleanliness is ok, and security seems solid

Price - 4/5 (Good value)

Security - 3/5 (Secure)

Service - 4/5 (Very helpful)

Cleanliness - 3/5 (Average)

Recommended: Yes

4.0 out of
5 stars

sharon

Aug. 5, 2014

Price - 3/5 (Fair price)

Security - 3/5 (Secure)

Service - 4/5 (Very helpful)

Cleanliness - 4/5 (Clean)

Recommended: Yes

2.0 out of
5 stars

Diane

Jul. 4, 2014

I had to change my reserved /move in time and was not told I lost the promotional rate of $58 per month over the phone. So instead I pay $75 plus all the extras. The key was very expensive and was I was not reminded to bring a key and the facility location only offered $18 key. On our way to the unit we passed by three to 4 large units with open doors which appeared to be retail stores/ day time housing for groups of 5 or more people that hang out there to -- enjoy the AC? The unit floor was dirty and i had to ask for it to be cleaned as it was not offered.I felt I had experienced a bait and switch on the price - staff did not seem willing acknowledge my reservation during promo and pretended to not see prior res in afternoon when in the morning on phone they had the reservation. Desk people were polite but obviously do as they are told to rip off the move-in customer, not acknowledge I was an existing Cube Smart customer in Poughkeepsie NY . I didn't have the time to switch to Manhattan Mini Storage that day so I'm stuck until this fall with your creepy facility. I had planned to go to and from facility once a week to add and or take out items - the environment doesn't seem safe for any evening entry or exit. All in all -- I rate this place a 0 out of 5 stars. Looking forward to move out day!

Price - 2/5 (A little steep)

Security - 2/5 (Somewhat secure)

Service - 2/5 (Somewhat unhelpful)

Cleanliness - 2/5 (Somewhat dirty)

Recommended: No

5.0 out of
5 stars

Matt McNulty

May. 20, 2014

Smooth sailing

Great customer service. Great price. What more can I say? Highly recommended...

Price - 5/5 (Excellent value)

Security - 5/5 (Extremely secure)

Service - 4/5 (Very helpful)

Cleanliness - 5/5 (Squeaky clean)

Recommended: Yes

5.0 out of
5 stars

fima

Dec. 28, 2013

very happy

i had to receive my delivery on Christmas eve. The staff were very helpfull with the delivery and accommodations. They even stayed overtime on Christmas eve to help with the accommodations!!! Great facility and staff!!

Price - 5/5 (Excellent value)

Security - 5/5 (Extremely secure)

Service - 5/5 (Outstanding)

Cleanliness - 5/5 (Squeaky clean)

Recommended: Yes

4.0 out of
5 stars

Loquan

Dec. 3, 2013

I could not believe the great price of the storage. I did some research and did not find any good price range until I came to the web site. I want to thank you so much for all the help I get from you guys. the friendliness was outstanding, again thank you.

Price - 5/5 (Excellent value)

Security - 5/5 (Extremely secure)

Service - 5/5 (Outstanding)

Cleanliness - 5/5 (Squeaky clean)

Recommended: Yes

3.0 out of
5 stars

ANDREW

Aug. 6, 2013

Good except for a terrible 2" lip getting into the "E" unit, which was terrible for getting a dolly loaded with boxes into the storage unit.

Price - 3/5 (Fair price)

Security - 4/5 (Very secure)

Service - 4/5 (Very helpful)

Cleanliness - 3/5 (Average)

Recommended: Yes

1.0 out of
5 stars

Gloria Wise

May. 8, 2013

Customer Service

The representative did not want to help us because it may require her to go past her alloted time of pay. We rented with a competitor. The amount of time she spent arguing with us (about 20 minutes) was equivalent to amount of time needed to complete paperwork and move in.