At a glance

It's 2:00 a.m. and you are sleeping soundly in your bed. Little do you know that on the other side of the world, a local news reporter is stirring up mass panic among parents on the 6:00 o'clock news. Your Beijing-based manufacturer client has been accused of producing lead-based toys. Before you even sip your morning coffee five hours later, word has been spread around the world via social media channels.

When your client’s 2:00 a.m. phone call from Asia comes in, will you and your client be ready?