Re: Cannot Open the Viewer

I just tested it on a clean install of Windows 7 and it worked without problems?

Is this problem related to a specific model or can you reproduce it with a new simple model?

Regards,

Ralf------------------------------------------------------------------------------------------------------Did you like the answer? Then click the Thumbs Up button.Did the answer solve your problem? Then accept the answer as solution.

Re: Cannot Open the Viewer

Hello OC,Would be interesting to see what's the problem. Could you open a helpdesk ticket with our support organization or if you don't mind send the model to plantsimulation.studentlicense.plm@siemens.com?

Regards,

Ralf------------------------------------------------------------------------------------------------------Did you like the answer? Then click the Thumbs Up button.Did the answer solve your problem? Then accept the answer as solution.

Re: Cannot Open the Viewer

Of course I'll be happy to send my model to the support service in order to have more information about the issue. Actually, I have the professional licence. There is another email adress for the professional users ?

Re: Cannot Open the Viewer

No, there is only plantsimulation.studentlicense.plm@siemens.com. Thanks!

Regards,

Ralf------------------------------------------------------------------------------------------------------Did you like the answer? Then click the Thumbs Up button.Did the answer solve your problem? Then accept the answer as solution.