Only the Paranoid Survive – book by Andrew S. Cline
Inflection curve, always going through a cycle of improvement and decline, when you get to the inflection point you either continue to go up or you go down, and start the cycle over again

One of the most disruptive things is when a new product or service comes along and causes a problem for your business.

What’s a problem for libraries? Google, they stole our lunch

Focus on the customer experience, not the technology

The Deep Dive: The Design Thinking Process, segment of the Nightline show with Ted Kopel