The ITIL® methodology (Information Technology Infrastructure Library) is a set of Best Practices for the management of ICT services. It. These Best Practices are is oriented to align those services with business needs and cover mainly two areas: service support and service delivery.

ITIL® management is based on four pillars: processes, people, suppliers and products.

Process: set of activities, flows and responsibilities.

People: subjects receiving the service.

Also try: any business or department involved in the service, whether in management, support or provision.

Products: services delivered to users as well as infrastructure and applications that support them.

ITIL® has two main goals:

Systematic approach to ICT service focused on the processes and procedures.

Establishment of strategies for the IT infrastructure operational management.