Top 6 FAQs

Answer: If you use this product to give a presentation to the whole company, then sure you can use it. But if you need to send the PowerPoint source file to the whole company, then you would require to buy extra licenses. You can share your licence with 3 people in your team.
Our product is editable. You can convert the product to an image format and share it with your team without any problem. However, if your team needs the source file to make edits for the training course or promotion, then depending on your team size you would need to buy extra licences. Read more about our licence policy.

Answer: Can you please check your spam folder. Did you purchase using another email ID attached to your PayPal or Amazon account? Please check that email address. If you have still not received it, please contact our customer support for help.

Answer:We notice that this might be an issue with your PowerPoint file Security. You can solve this issue by fixing the particular file or by fixing PowerPoint.
To fix the file please follow the steps below:

Right-click the problem file in Windows Explorer.

Click Properties on the pop-up menu.

On the General tab of the Properties dialog box, click "Unblock"

Click OK.

If you want to be able to download any PowerPoint files from the internet or from other source, then please follow these steps below:

Please note that you will need to have your antivirus and malware protection software up to date in order to protect your system.

Start PowerPoint

Choose File then Options

Click "Trust Center" on the left, then click "Trust Center Settings" on the right

In the Trust Center dialog that opens, click "Protected View" on the left then REMOVE the checkmark next to "Enable protected view for files originating from the internet"

Answer: You can buy our products as a guest or by logging in and creating an account with us. Yes, it is more hassle free to buy as a guest, however there are added advantages if you create an account with us.
If you create an account with us:

you will automatically be a subscriber to our newsletter where you get tips and tricks on PowerPoint,

you will be informed about our new products and discounts.

Pre-paid points can be purchased only if you are an account user.

once you have an account with us, every purchase is saved and you can come back to download your products and re-use your points anytime. Your prepaid points will never expire.

Answer: Your payment is pending with PayPal and that is why the link is not available. Please contact PayPal customer service to resolve the same.
If the problem, still persists please contact our customer support and they will help you.

Answer: If you have purchased points as a guest, you will not be able to use them. Please first create an account with us. Please contact our customer support so that we can create an account for you and add the points you have purchased to your account.

Other Frequently Asked Questions

Site Security & E-commerce Transaction Security

Answer: This weakness compromises protected information, under normal conditions, by the SSL/TLS encryption used to secure the Internet. SSL/TLS provides communication security and privacy over the Internet for applications such as web, email, instant messaging (IM) and some virtual private networks (VPNs).
It’s also allows anyone on the Internet to read the memory of the systems protected by the vulnerable versions of the OpenSSL software. This compromises the secret keys used to identify the service providers and to encrypt the traffic, the names and passwords of the users and the actual content. This allows attackers to eavesdrop on communications, steal data directly from the services and users and to impersonate services and users.

Answer: Yes, 24point0 and all of its affiliate websites (24point0-slides.com, Muezart.com, Kizee.com and Zizira.com) are protected from the Heartbleed bug. We have tested the domain and can confirm that our server does not have any vulnerabitliy to the Heartbleed bug.

If you would like to test the vulnerability of a website to the heartbleed bug, please type the URL of the site on this page:
https://sslanalyzer.comodoca.com/

Once the results appear, scroll down to the section: Protocol Features / Problems and look for Heartbeat.

If the site is not vulnerable to the bug, it should read Supported Immune to Heartbleed attack

Order Status

Answer: First things first, if you're buying as a guest, then you will only receive an email with
the download link. If, however, you've registered an account, you will also be able to access and download your products from your account.
So be sure to check your spam folder for our email with the download link. The email and subject will look like the image below:

Answer: As of now, we only offer our products in downloadable format and do not ship them in CDs or memory drives. But you can always login and enjoy the benefit of unlimited downloads from your account.

Mac or Windows?

Answer: Yes. Please note that while the map deck is created in Microsoft PowerPoint for
2007 and above, our products do work in PowerPoint 2011 for Mac. If you experience any problem with the version that comes in your download, then
please contact us and send us a screen dump of the problem. We will rectify any
issue.

Answer: After purchasing a Prepaid Discount Points package, your account will be instantly credited with the amount of Prepaid Points that you've purchased. For instance, if you purchase the 425 Prepaid Discount Points package, you will be spending $250.00 and your account will be instantly credited with 425 Prepaid Discount Points.Note: Each point is the equivalent of $1.00.

Answer: That happens when we select the wrong option after having paid with our prepaid
points. Please ensure that you select "No Payment Information Required" after you've used your points (see below). And we will restore your points or
refund the money whichever works best for you!

Product Questions

Answer: Yes, you can use Illustrator. Since all of our products are made in PowerPoint, they are all in vector format, so yes you can edit in PowerPoint.

It depends on how you want to use it. If you want to use only some part of the elements of the products, you can open your Illustrator and simply copy paste the shapes from PowerPoint and it will all be in vector format. Also, it depends on what version of PowerPoint and Illustrator you have.

If you are on using Illustrator CC or CS6, you can simply copy the shapes from PowerPoint and paste in on your Illustrator.

If you want to make sure that the shapes in PowerPoint can be edited in Illustrator, follow these steps:

Select all the shapes you want to edit in PowerPoint > Right click on it and select "Save as picture...".

On the dialog box that appears, select the "save as type" to ".emf (Enhanced Windows Metafile)".

Once you saved this, drag and drop this file into your Illustrator and you can edit them easily.

Please note that if there are any text included on the shapes you saved, you might need to do that manually from your Illustrator.

Answer: Our map of Africa is perfect for what you want to do. All of our PowerPoint slides are editable. You can easily change the color of the background, inside colors, borders and resize.
Instructions are on the product.

Payment Method

Answer: After you've added your products to your shopping cart, select Payment Options.
And when you come to the page below, choose "Credit or Debit Card".
As of now, we accept Discover, Visa, MasterCard and American Express.

Answer: Our formatting services have a 24 hour turn around time and the rates vary for
different kinds of projects. But for more clarity, please fill out this form and we will get back to you within 12 hours.

Answer: We realize that some of our products may not be what will work best for you. While you can always request an instant refund, you could always reach out to our support team to customize it as per your needs which might incur an extra customization cost. Of course if the work involved can be done within 15 to 20 minutes, we will do it for free!

Answer: You have our permission to alter and use the image (not an editable PPT) in your
publication. Using any of our diagrams in a published format is fine as long as you are not publishing the "editable" version of the PPT diagram.