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Max Planck Institute of Economics 11 Handling Mistakes & Failure 7 pitfalls of giving feedback (Schein, 1988/99) 1.Failure to agree on goals to be achieved and/or performance standards to be met. 2.Overreliance on negative feedback and insufficient descriptive and positive feedback. 3.Vagueness and generality in the message instead of specific examples and guidelines. 4.Lack of clarity about the givers motives. 5.Withholding of negative critical information in order to avoid hassle. 6.Evaluations are applied to general traits or the total person, instead of specific situations and behaviors. 7.The feedback is poorly timed. EXTRA

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Max Planck Institute of Economics 12 Kirby Chapter 8: Conflict & Team Building Conflict can be –A positive source of energy, creativity and new ideas. –Harnessed for the benefit of the organization. Adopt a solution-oriented strategy –Collaboration vs. Compromise –Win-Win vs. Win-Lose or Lose-Lose