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1. In the pull system, which of the following is the partner that begins the process of pulling?

Vendors

Quality control personnel

Customers

Executive management

2. Which of the following operations consulting tools are used in the cost impact and payoff analysis stage in the operations consulting process?

SPC tools and bottleneck analysis

Customer surveys and gap analysis

Decision trees and stakeholder analysis

Plant audits and statistical tools

3. Which of the following production process terms best describes a stage in a multiple stage process that limits the capacity of the overall process?

Buffer

Starving

Bottleneck

Blocking

4. Which of the following is a principle of reengineering?

Organize around the tasks

Capture information many times, at the source and where it is interpreted

Treat geographically dispersed resources as though they were centralized

Integrate the outcomes of parallel activities

5. Which of the following operations consulting tools provide summary performance updates for specific processes and are generally presented in graphical form with color coding of trend lines and alarms?

Decision trees

Stakeholder analysis

Process dashboards

Responsibility charts

6. Which of the following are possible examples of cycle times?

Time that a part waits in queue

Time it takes for an instructor to grade an exam

Time required to produce a batch of parts

Time to set up a new assembly line

7. What is the term that refers to “the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service, and speed” (as cited in Jacobs & Chase, 2011, p. 461).

Reengineering

TQM

Operations consulting process

Continuous improvement

8. Which of the following is a key metric associated with value stream mapping?

Defects per million operations

Lead time

Product demand

Fixed costs

9. Which of the following is one of the major types of stakeholders impacted by most consulting projects?

Board of directors

International government regulators

Suppliers

Other consultants

10. Lean production seeks to achieve high volume production using which of the following?

Minimize utilization

Minimize inventory of raw materials

Maximize inventory of working process

Maximize capacity

11. In contrast to TQM, what approach seeks radical change through innovation?

JIT distribution

Project management

Reengineering

Lean manufacturing

12. In setting up a kanban control system, you need to determine the number of kanban card sets needed. If the average number of units demanded is 1,000 per hour, the lead time to replenish the order for this item is 10 hours, the container size is 5 units, and the safety stock is estimated to be 5% of the expected demand, what is the number of kanban card sets needed?

210

440

1,050

2,100

13. Which of the following is a situation that likely will yield economies of scale?

Large factory with dedicated capacity that is able to produce twice the number of units as locally demanded