***Please note other items shown in photos are used as props and are not included in listing, but may be available/sold separately in shop.***Important note: This is a miniature item, not for children***

Payments

We accept payment through Etsy Direct Checkout and PayPal

Shipping from United States

We carefully wrap and have your purchase(s) in the mail within 1-2 business days (Monday-Friday). Since our items are small we mostly ship items in mailing or bubble envelopes. We use USPS first class in most cases with online tracking information provided directly to you as soon the shipping label is printed. You may choose priority shipping options for an additional charge when checking out. ~~~Please be sure your mailing/shipping address is listed correctly, this is the address we use to generate your shipping label.

Rates are automatically calculated based on weight and destination. Any shipping overages, will be refunded once shipping label(s) are printed.

We ship as quickly as possible, but unfortunately cannot be held responsible for delivery delays once the package leaves us and is handled by the postal service. We will provide tracking information as soon as shipping labels are printed. Items are automatically shipped USPS first class if under 14 oz. (domestic mail), and priority if over 14 oz., if you would like faster delivery, please choose priority or express shipping when checking out.

We will happily ship Internationally, but please keep in mind we only use USPS International First Class, USPS International Priority or USPS International Priority Express. Sorry we do not offer any other international shipping options due to loss and extremely long delivery times with other methods. Shipping costs are automatically calculated by weight and destination, you can choose which shipping option you prefer during checkout and see estimated delivery times by clicking on the shipping button.
Sorry we cannot be held responsible for shipping delays once the package leaves us and is handled by the postal service. Any customs, duties and taxes charges by country or origin postal service is the responsibility of the purchaser (sorry we will not mark any international items as gifts or personal items). Label and tracking information is automatically emailed to buyers once shipping label(s) are generated.

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 5 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

Returns and exchange details

Customer Service and Reviews are very important to us. We want you to be happy with your purchase and strive for 100% customer satisfaction. Please don't hesitate to write if you are unhappy with your purchase for any reason.

If you are not happy with your item(s)/purchase for any reason, please contact us within 5 days of receiving your item to let us know. If you'd like, we will promptly issue a full purchase price refund (sorry shipping is non-refundable) once your item(s) is returned in it's original as shipped condition (please ensure returns are back within 30 days of delivery), or if you prefer, we will be happy to offer a replacement item or a shop credit. Please note: in some cases replacement items may be out of stock, in which case we will reorder the items whenever possible as quickly as possible and get them shipped to you as soon as they arrive or you may decide on another available item from the shop.

Be sure to visit our blog: http://www.bitsynest.blogspot.com. We want to show you our appreciate and have sales on different items in the shop each week. Sale prices are automatically shown in the listings, no coupon codes needed. Please understand that because we have sales each week we are unable to offer retro sale refunds/discounts. Please don't hesitate to send over a convo if you have any questions or need any other information.

We appreciate your business.

Additional

Bitsy Nest offers dollhouse miniatures, fairy garden and miniature garden figurines and accessories along with adorable novelty buttons and craft supplies. Please note that most of the items in our shop are not handmade and may be imported. We do our best to offer the highest quality items at the best prices we can, but if you are unhappy with your item(s) for any reason, please don't hesitate to contact us. We always offer a money back guarantee (see return policy information for more details).

Our handmade items will be listed in the handmade category here on Etsy and will be identified as handmade in the product description.

All of our miniatures, buttons and craft supplies are offered in new/unused condition. Please note, our items are supplies and are not handmade unless otherwise indicated, some may be imported and are not intended for children since miniatures can be potential choking hazards. Please be sure to review each item's listing description for more information.

Be sure to visit our blog https://www.bitsynest.net/blog for current sales, promotions and to see what's new.