Frequently Asked Questions

Yes, definitely. You will need to choose “Guest Checkout” option and click on “Continue”. This option allows to make a purchase without an account. By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.

We offer our customer different types of delivery depending on their own preferences and item details. One of the safest and most professional delivery services in Switzerland is Harsch. It specializes on fine art transportation and can provide with high quality service. For more information you can go on their website: http://www.harsch.ch/en/

You should not have to wait very long to receive your purchase. As soon as the artwork is handed over to your desired carrier you will be informed either by us, or the carrier directly about an approximate delivery time. As each delivery is very different (due to differences in sizes, volume and insurance chosen)it is hard to give a concrete delivery time estimation before your order has been processed.

There are some artworks on Artvie which do not have a price. If you want to select this artwork be ready to take part in bidding and suggest your price for an item. You will be able to communicate with one of our experts and ask as many question as you want.

We guarantee a transparent and flexible refund policy with every order that you place on our website. In case you are not satisfied with the quality of an artwork you may request for refund and contact our Customer support within 10 days the artwork’s delivery.