I wanted to write a quick note expressing my satisfaction with the AUDIT Trax system that we are currently using. It has simplified the initial tracking process for the continuous RAC additional development requests, results, denials and appeals. The tracking system has enhanced efficiency of our overall RAC review process ensuring that we know where each account is at all times for each of the facilities in our organization. The comprehensive training we received as well as the excellent customer service has helped to make the RAC process more manageable. I find AUDIT Trax to be user friendly in contrast to other systems that we previewed.

AUDIT Trax is a powerful software tool that has helped my RAC team stay in control of the audit process. AUDIT Trax keeps us on top of deadlines and the automated appeal letters help us respond to denials very quickly. Installation and support is also top notch. Excellent customer support.

I'd like to thank NJHA Healthcare Business Solutions for providing such great support with Audit Trax. I have recently experienced employee turnover and your response to questions and helping with corrections that I needed in the system was excellent. I can't imagine trying to manage the RAC without this tool, it is so easy to use and it really helps us ensure that we meet deadlines and know where we are at all times.

I also must commend your IT team for being so responsive in meeting the needs of the users with your tips and upgrades. It was clear that you guys did your homework and knew the processes and deadlines better than we did, which was a great help as we started to get records. I have also seen improvements that you have made as we get deeper into the process showing that you are a listening and ensuring your tool meets the user's needs.

I would recommend AUDIT Trax to any facility facing the RAC; it is easy to use, has very little implementation time involved and with the responsive team from NJHA, you really can't go wrong.