Among the most commonly reported problems with the #Samsung Galaxy Note 5 (#Note5) are related to its power; its capability to turn on, restart when the process is initiated by the owner or charge when plugged in or placed over the wireless charging pad. These problems can be caused by minor app-related concerns, firmware issues or hardware problems.

When your phone shuts down on its own, it’s possible one of the apps crashed that affected the firmware and caused it to crash on its own leaving the phone with a black screen. However, after you did everything that will prove the problem is with the firmware, then you have to after the hardware.

In this post, three of the most common issues have been addressed. Go through the list of the problems below and click on the link to jump to a specific issue:

For those who have other concerns, make sure you drop by our Note 5 troubleshooting page for we have already addressed hundreds of issues with this device since it was released last year. Odds are that there are already existing solutions to your problems and all you gotta do is find them. You may also contact us by completing our Android issues questionnaire and providing us all necessary information about the problem.

Galaxy Note 5 turned off on its own and won’t turn back on

Problem: I have a serious problem with my Note 5. There was an update that, according to my provider, addresses some minor issues with my device. I installed it immediately and shortly after that, the phone lagged, froze and shut down. I was actually able to bring it back to life and was able to use it for a couple of days when it turned off on its own again and this time it won’t turn back on. I shouldn’t have installed the update if I knew this would happen. Now, I don’t know how to fix it so please help me. Thanks.

Troubleshooting: Apparently, the reader said the problem started shortly after the phone got updated. Regardless whether the update is minor or a big one, it is an update and it always has the possibility of causing issues as the phone transitions from using obsolete firmware to a new one. Some files may be corrupted while there are services that might cause crashes. Let’s try to look into this problem and see what we can do.

Step 1: Do the Forced Reboot procedure to see if you can bring the phone back on

There is always a possibility that the firmware crashed for some reason. Therefore, don’t immediately jump into a conclusion that it is caused by the firmware update, although that is also a possibility. As to the system crash, try to press and hold the Volume Down key and then press and hold the Power button. Keep them held down for 10 to 15 seconds until the phone reboots.

Step 2: Try charging your Galaxy Note 5

If it didn’t boot up after doing the forced reboot procedure, then plug it in to see if it charges. It is also possible that the problem occurred due to a drained battery. Try charging the phone to see if it responds when it detects current flowing through it circuits. It’s also one way of knowing if the problem is somehow caused by the hardware because the usual charging icon on the screen won’t show and the LED indicator won’t be lit. In such case, you need to look into the Note 5 not charging issue. Go through these posts and see if they can help:

If your Note 5, however, charges then try leaving it plugged in for about ten minute and then attempt to turn it on. If it fails, try doing the Forced Reboot procedure while the device is charging.

Step 3: Attempt to boot your device into a couple of modes

To rule out the possibility that the problem is caused by third-party apps, try to boot your Note 5 into the Safe mode. It will start in its diagnostic state wherein only pre-installed apps and default services are left running and all third-parties are temporarily disabled. Should the problem was caused by any third-party elements, the phone should boot up in safe mode successfully. Here’s how you do it:

Press and hold the Power key.

When ‘Samsung Galaxy Note5’ appears, immediately release the Power key and then press and hold the Volume Down button.

Continue holding the Volume Down button until the phone finishes the restart.

When you see Safe Mode on the lower left corner of the screen, release the button.

If the phone still refuses to turn on or boot up in safe mode, there’s another mode you need to try–Recovery Mode. While the former disables all third-party apps during boot up, the latter disables the Android interface and runs the phone in its barebones.

Turn off your Galaxy Note 5.

Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.

When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.

When the Android System Recovery screen appears, release the Volume Up and Home keys.

If the problem isn’t solved by doing this, then find someone who can help you. Bring the phone back to the store or to the local shop to be checked because as far as troubleshooting is concerned, you’ve already done what an average user should do.

Problem: Galaxy Note 5 flashes charger incompatible but no charger attached, It flashes the message every few seconds until it runs the phone down then stops for a while. The phone will charge when it is plugged in or placed on the wireless stand but this error happens a couple of times a day.

Troubleshooting: If your phone gone wet or the charging port was soaked with water that might be the reason that the issue occurred. Since you did not mention on your post that the handset was gone wet, probably there are other factors triggered the issue that makes your phone act abnormally. Third-party apps might be one of the reasons as well as the pre-installed apps. To troubleshoot the problem you should follow these steps:

Step 1: Boot your Galaxy Note 5 in Safe mode

More often, third party apps are the possible causes that the device had various issues. Through Safe mode you let the pre-installed apps run on the system and deactivating all third-party apps on your device. Performing this method might give you a hint of what triggered the issue.

To fix the issue you should follow these steps:

Turn off the phone completely.

Press and hold the Power key.

Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.

The phone will restart but keep the Vol Down button pressed.

Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.

You may now release the Volume Down button.

While on Safe mode and the issue persists proceed to the next procedure.

Step 2: Disable the Samsung Services or Apps on your Galaxy Note 5

There are instances wherein the pre-installed apps are responsible that the issue occurs on your phone. Deactivating some pre-installed apps like: VR Gear, Samsung Gear, Samsung Power and sharing app may help fix the issue. Here’s how to disable the pre-installed apps.

From the Home screen, tap the Apps icon.

Find and tap Settings.

Under the ‘APPLICATIONS’ section, find and touch Application manager.

Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.

Find and tap the app that has issues.

After disabling those pre-installed apps observe closely if the issue is still happening. If so, proceed to the next procedure.

Step 3: Perform a Master reset on your Samsung Galaxy Note 5

After performing the troubleshooting procedures above and the issue still not fix on your phone, then your last resort is to perform master reset. Through this procedure you’re bringing back the device to its default settings and deleting all stored files on your phone. Needless to say, you need to backup all your files because all of it will be deleted. Once you’re finished backing up, follow these steps:

Turn off your Samsung Galaxy Note 5 completely.

Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.

Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.

Once the Android logo shows, release both the Volume Up and Home buttons.

The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.

Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.

When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.

The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Galaxy Note 5 still think it’s charging when it’s not

Problem: I have a galaxy note 5. I put it in a wireless charger at my moms house and it did start charging. Now it still acts like it’s trying to charge and the blue circle keeps appearing. How can I get this to stop?!

Troubleshooting: It seems like the Assistant menu feature of your device was activated and that’s the reason a blue circle appears on the screen. This feature is designed to make the device easy to navigate and to quickly access the important menu of your phone by simply using a single hand. There’ve been reports that this feature causes such problem, although not all so the good thing to do is disable it:

Disable the Assistant menu on your Galaxy Note 5

Tap on Apps from the Home screen.2. Tap on Settings.3. Scroll up to Personalisation section.4. Tap on Accessibilityunder Personalisation.5. Next, tap on Dexterity and interaction.6. Tap to select Assistant Menu from the given options.7. Drag the slider next to Assistant Menuto Disable or turn the feature off.8. When prompted, tap OK.

After disabling the feature and the issue still happening, then try wiping the cache partition. More often than not, issues like this are caused by some corrupt caches or data. We don’t know what the culprit really is but your best best is to wipe the cache partition by booting the Note 5 into the Recovery Mode.

Turn off your Galaxy Note 5.

Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.

When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.

When the Android System Recovery screen appears, release the Volume Up and Home keys.

Press the Volume Down key to highlight ‘wipe cache partition.’

Press the Power key to select.

When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.

Press the Power key to restart the device.

If the problem still persists after this, then it’s time to do the Factory reset.

From the Home screen, tap the Apps icon.

Find and tap the Settings icon.

Under the ‘Personal’ section, find and tap Backup and reset.

Tap Factory data reset.

Touch Reset device to proceed with the reset.

Depending on the security lock you used, enter the PIN or password.

Tap Continue.

Touch Delete all to confirm your action.

I hope that these troubleshooting procedures can help you.

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Disclaimer: we are not affiliated with the device manufacturers or phone carriers we mention in any way, all suggestions are based on our own experience and research, you may use our advice at your own discretion.