You can see a demo of this tool at - https://www.myciscocommunity.com/videos/7426

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You will need to join the Cisco Private Collaboration User Group at http://www.cisco.com/go/cug

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'''Question:''' What is purpose of ask-cue-editor@cisco.com?

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'''Answer: ''' This email alias has been deprecated in favor of the Cisco community forums.

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Note: We cannot create/design scripts based on your requirements. There are other resources which you would like to contact if you don't have any experience in creating telephony scripts or applications. These are

# Wait until the logs stop scrolling. [[This may take 3 to 5 minutes]].

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# Wait until the logs stop scrolling. (This may take 3 to 5 minutes).

# Press CTRL-C to exit.

# Press CTRL-C to exit.

# Send the logs for the failure case to Cisco.

# Send the logs for the failure case to Cisco.

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'''Question:''' How can I record, add, modify, or delete various CUE prompts?

'''Question:''' How can I record, add, modify, or delete various CUE prompts?

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'''Answer: ''' You can assign a number to the AvT application (in the GUI, go to '''Voicemail > Call Handling'''), and record prompts by dialing into the system. You can find documentation at http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_2/administrator/voicemail/4AvT.html

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'''Answer: ''' You can assign a number to the AvT application (in the GUI, go to '''Voicemail > Call Handling'''), and record prompts by dialing into the system. You can find documentation at http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/administrator/AA_and_VM/guide/AvT.html

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'''Question: '''

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'''Question: Can I debug my script on CUE'''

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'''Answer:''' Yes, you can if you are running CUE versions 3.x or 8.x (restrictions may apply).

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Steps:

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1- Make changes to you script and upload on CUE.

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2- Open CUE Editor without opening any script.

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3- Click on the menu "Tools -> Options" and specify CUE's hostname (or IP address). The PC running this Editor should be able to ping this CUE.

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4- Click on the menu "Debug -> Reactive Script”.

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5- Select the script on CUE which you want to debug.

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6- Dial the number on CUE to start this script and then single step through this script on Editor.

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7- For further help on debugger, check Editor's help pages.

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Notes:

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- While debugging script on CUE, you cannot make modifications. To make changes, you must stop reactive debugging then open local copy of script and finally uploading the modified script on CUE.

Answer: This email alias has been deprecated in favor of the Cisco community forums.

Note: We cannot create/design scripts based on your requirements. There are other resources which you would like to contact if you don't have any experience in creating telephony scripts or applications. These are

Answer: It is possible within every new or existing script. If you are using Editor Express then following figure shows the option to switch to dial-by-first name.

Question: I want to create a CME TCL script to perform functions like call queuing, hunt groups and music on hold.

Answer: It cannot be done with Cisco Unity Express customer script. Please get in touch TAC to configure CME or/and design a new TCL script.

Question: I want to install and use a script that can speak in two or more languages.

Answer:
You can install additional languages using CUE cli command "software install addon url <URL>". Once installed then there is a sample script on CCO called CUE-IVR-MultipleLang.3.0.2.zip. Use this script as reference design for your specific call flow. In case, you are finding problems then send email to ask-cue-editor@external.cisco.com along with debug traces. The procedure of capturing debug traces is mentioned above in another FAQ.

Question: I have recoded a prompt file in .wav format but I cannot seem to upload it to the CUE.