Updated BBM & had to do battery reset, now bb continues to show little clock. Help??

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I got an email to update blackberry messenger to the latest version, I did that and once update was finsihed the screen would not respond. So I did a hard reset pulling the battery out and back in. Now the phone keeps cycling over and over with the little clock showing and nothing seems to work. I am even unable to restore it to my last backup because the desktop software can't register the phone...
Does anyone have any idea or tips in how to handle this situation? It has been doing for a few hours now...
If anyone could help, I would appreciate it!