Fossil Group is committed to providing persons with disabilities equal opportunity to benefit from the goods and services we offer. If you encounter any difficulty using our website, have suggestions about improving the usability or accessibility of the website, or would like to know more about Fossil’s commitment to accessibility, please contact us by email at customercare.au@fossil.com
or call us at phone number 1800 818 853
Our service representatives can also help you place an order by phone at your convenience.

The watch comes with a coin cell lithium battery. Go to the main navigation menu found on the top left screen of the main page and open “My Devices.” Tap your device and scroll down to “Battery” in the menu to check for battery type.

The range of the wireless Bluetooth connection between your phone and Hybrid Smartwatch can vary greatly depending on the environment. In general, you should have at least 10 metres (or 30 feet) of connectivity.

You have not downloaded and installed the app. Follow the instructions in “GENERAL SET-UP & APP."

Your watch may not be close enough to your phone. Move your watch closer to your phone.

Bluetooth may be disabled on the phone. The app will notify you that Bluetooth is not on and will ask to turn it on. Try enabling Bluetooth on your phone using the phone’s Bluetooth settings. If it is already enabled, try turning Bluetooth off and on.

Location Services may be disabled on the phone. The app will notify you that the Location Service is not on and will ask to turn it on.

Your watch may need to be unpaired and then reconnected to the phone. You may have to quit the app and open again.

Your battery is low. Follow the instructions in "HOW DO I INSTALL / REPLACE THE BATTERY?"

Tap the device avatar in the top right corner of the app. Tap the arrow next to your current device’s name to access a dropdown menu, and select the device you want to use. Note that only one device can be active and connected to track at a time.

The watch may be disconnecting if moved outside of the phone’s Bluetooth range. Bluetooth range is 10 metres (30 feet) if there are no doors, walls, or other obstacles between the phone and the watch.

Bluetooth may be disabled on the phone. The app will notify you that Bluetooth is not on and will ask to turn it on. Try enabling Bluetooth on your phone using the phone’s Bluetooth settings. If it is already enabled, try turning Bluetooth off and on.

If your watch keeps disconnecting after replacing the battery and while still within Bluetooth range of the phone, try turning Bluetooth on and off.

If within Bluetooth range of the phone and watch still will not sync, the watch battery might be low. Follow the instructions in "HOW DO I INSTALL / REPLACE THE BATTERY" to replace your battery.

If none of these suggestions work, tap the Support button in App Settings to contact us. Tap the navigation menu in the upper left of the screen and then tap “Settings” to access Support.

To open, apply light pressure while turning the tool or coin to the left. Line up the dots or markers. Do not over rotate.

Press on one side of the case back to pry it open from the other side. Remove the case back manually.

Insert the battery with the “+” or logo facing up.

Return the case back.

To close, apply light pressure while turning the tool or coin to the right. Line up the dots or markers. Make sure the dots or markers are exactly aligned to the closed position and the case back is fully closed with no gaps.

When your battery gets low, your app will notify you. Once the battery becomes too low for vibrations, all hands will point to the 6 position on your watch. You will be notified within the App that the features using vibration will no longer work until the battery is replaced. You can dismiss the low battery notification in the app as well as on your watch by pressing any pusher. After you have dismissed this notification, your watch will go back to telling time.

If you are experiencing issues with connectivity on your Android, there is most likely an issue with Bluetooth connection. You will need to Clear Data within Bluetooth Share section of Settings in your phone to fix this problem.

Android 4.x and 5.x

(Settings > Apps > Bluetooth Share > Clear Data )

Open your phone’s settings and navigate to the Apps section. Select Bluetooth Share, then Clear Data.

Open your phone’s settings and navigate to the Applications section. Select Application manager, and then tap Show system apps. Now, select Bluetooth Share and navigate to the Storage section, then Clear Data.

Your watch tracks both activity (steps, calories, and distance) and sleep (awake, light, and restful). Additionally, the app lets you track progress towards a personal goal like drinking water or exercising.

To change your units, tap the Stats section. Tap the Edit icon (pencil) inside your daily activity tracking wheel. EDIT INFORMATION screen will appear with your units and goals. Tap the unit you want to change to and a checkmark will appear there, indicating you have updated to new measurement system.

Make sure you have been through Activity onboarding to set up your tracking. You can reset your tutorial by checking “HOW DO I RESET TUTORIALS” in case you dismissed them when first setting up your device.

Next, ensure your device is on, has a full battery, and is connected to the app. To sync, go into your Stats screen and pull down to start the syncing process.

Make sure you have been through the Activity onboarding to set up your tracking.

Make sure your device's battery is not dead and that it is syncing to the app.

Make sure the device is snug to your wrist.

The device only tracks walking, running, and other related activities. If you hold something in the same hand as the device while walking, it might not count all steps accurately.

We use sensors and a complex algorithm to determine when someone has taken a step. We believe our algorithm is an accurate representation of actual movement and ignores false movement such as simply moving your arm.

Make sure you have been through Sleep onboarding to set up your tracking. You can reset your tutorial by checking “HOW DO I RESET TUTORIALS” in case you dismissed them when first setting up your device.

Next, ensure your device is on, has a full battery, and is connected to the app. To sync, go into your Sleep screen and pull down to start the syncing process.

Assign “Notifications” to one of your watch buttons in the Device section of the app. The app will prompt you to set up your selected notifications to function with the assigned watch button if you do not currently have any notifications set.

You can also add to or edit your Notifications by tapping Notifications and assigning apps and contacts there.

When assigned button is pressed, the watch hands will point to the last alert you received.

Assign “Goal Tracking” to one of your watch buttons in the Device section of the app. The app will prompt you to set a goal to function with the assigned watch button if you do not currently have a goal set up.

Assign “Second Time Zone” to one of your watch buttons in the Device section of the app. The app will prompt you to set a second time zone to function with the assigned watch button if you do not currently have one set up.

When assigned button is pressed, the watch hands will toggle to show your second time zone.

Your phone's camera setting is most likely set to zoom for the volume buttons. This is causing the camera to zoom instead of snapping a picture when triggered on your watch. To fix this, go to the camera's settings in your phone and change the volume control from zoom to take photo.

On iPhones, not all notifications will get sent if multiple notifications are received on the phone at the same time (e.g. you have My App Notifications for all your apps and your phone receives Gmail, Inbox, Google+, Facebook, and Facebook Messenger at the same time, possibly only one of the "My App" notifications will trigger).

Tap the number you want to remove a contact or app from. If you have multiple notifications assigned to that number, tap the specific app or contact in the detailed view that you want to remove. Tap “REMOVE”, then tap “SAVE” in the top right corner.

You should make sure your device battery has power and your device is connected properly to the app. Your app must be running in the background for notifications to properly work. If the problem persists you may unpair your device from the phone and pair it again. If you are wearing another smartwatch device that is receiving notifications (e.g. Apple Watch, Pebble, etc.), the notification may not always go to both devices, and can in some cases only go to one of the devices, but not the other.

Be sure that the app you have selected to receive notifications from has the settings configured to show notifications on the lock screen of your phone. This determines what notifications make it to your device.

Available service options are dependent on the country in which the service is requested and may be restricted to the original country of sale. Visit services.fossilgroup.com for additional information.