You should expect information on the naturalization process and on the status of your application to be:

Accurate

Readily available

USCIS also expects certain things from you.

You should:

Treat USCIS employees with courtesy

Read A Guide to Naturalization

Read and follow the instructions on your application

Be prepared at each step of the process

Making a Customer Service Complaint
USCIS realizes that in some offices it takes a long time to process applications.
USCIS is currently working to reduce processing times.

If you have a complaint about the way that an USCIS employee treated you, you should speak with that employee's direct supervisor if possible. If your complaint is not handled to your satisfaction or you could not speak
with the supervisor, you may write a letter to the Director of your District Office.
Filing a complaint will not affect your eligibility for naturalization.

You can
also use the "Report of Complaint"
(Form I-847).
This form is a pre-addressed postcard that is sent to USCIS Headquarters in Washington, DC.

Getting help

There are many resources available to naturalization applicants.
Some of these are:

Customer Service.
If you need more information about the naturalization process and you live in the
continental United States, you may call the Customer Service at no charge (1-800-375- 5283) for help. Not all services may be available to
callers from all areas.

Community Based Organizations (CBOs). In most communities, there are organizations that assist immigrants who want to become citizens. These organizations often offer classes in English and civics requirements. They may also help immigrants complete their applications. CBOs may charge a fee or they may
offer their services free of charge.

You may locate a CBO by contacting your local USCIS office. You may also look in
the phone book under "Immigration and Naturalization"
or "Immigration and Naturalization Consultants" or talk to other immigrants who have been naturalized.

Adult Education Classes. In
many communities, there are
adult education classes to help
you learn English. Some classes
can teach you English and U.S.
civics and history at the same
time. To find these classes, you
can call your local community
college or public school district
office. Look in the blue pages
of your phone book under
"Schools - Public." Some CBOs
and public libraries also offer
English classes.

ImportantYou should be certain that the organization or attorney you contact is reliable and
has a good reputation. One way to be sure of the quality of a CBO is to ask them
for references or if the Board of Immigration Appeals (BIA) accredits them.

Immigration Attorneys. If you have questions about your eligibility,
you may want to talk to an immigration attorney. Attorneys are usually
listed in the phone book under "Lawyers" or "Attorneys."
In many cases, the phone book also has a directory of attorneys by the type of
law they practice. You may be able to find attorneys who assist immigrants by
looking in the directory under "Immigration and Naturalization."

USCIS Information Counters.
If you have questions that have not been answered either by this Guide or by the
other resources listed here, you may always go to the information counter at your
local USCIS office. There you may speak directly to a USCIS representative.