This section is an archive with no posting allowed. The software represented in this forum is no longer supported or updated. If you need help upgrading to a newer version of vBulletin please open a support ticket. You can also post in the section supporting the upgrade version you're planning to use.

We are sorry for any inconvenience this may cause.

Welcome to the vBulletin support forums! In our community forums you can receive professional support and assistance with any issues you might have with your vBulletin Products.

Member having trouble logging in!

This is the pm that one of my staff sent me regarding a members problem logging in. I am currently running 2.2.5

Twice, in the past 24 hours she has found it almost impossible to log in to the forum successfully. And I know this happened to her at least once before -- a couple of weeks ago.

She says that the login screen comes up. She enters her name and password and then the thank you for logging in screen comes up just fine. BUT -- the next screen she sees is the login screen again. She has tried clearing all her cookies on internet explorer, and rebooting many many times. Then, for no apparent reason -- she finally gains access. Go figure. But she has had to try as many as 15 to 20 times.

I saw it was happening again this morning -- but she still hasn't managed to get onto the forum yet. I can tell it's going on because she shows up as being on the forum but isn't really there. And also because we have about 15 guests sign on in about 10 minutes time.

Comment

Originally posted by Elentari This is the pm that one of my staff sent me regarding a members problem logging in. I am currently running 2.2.5

Interesting...

I just received a similar message myself. I'm running 2.2.6. I attributed the problem to cookie corruption with Internet Explorer, but if this continues I'd be interested to hear about it. The only thing odd I saw in her nickname that might be related to this is the presence of a space in the username, but even then I'm fairly certain from memory that only the userid # is stored in the cookie.

Comment

The person in question on my forum is an AOL user as well. However, we have had no other reports of such a problem occuring with any other user, including those using AOL. Considering the size of AOL's userbase, this may be entirely coincidental.

Comment

I can confirm this as well, this has been happening on my forum quite often lately (2.2.6) to long time users or newer users.

Even when they completely empty their cookie and temp internet files directories it doesn't solve the problem, and then a few days later then can log in again with problems all of a sudden.
I haven't checked every single ISP for these users, but the once I have are all AOL just as mentioned in previous posts.

I have never been able to duplicate this problem using the user's name and pass, so it is somewhat of a mistery.

The last person to report this also mentioned that non of his friends could login to their account using his computer at home (AOL user) but it worked fine from school (edu account). It definately looks like and AOL problem

Comment

I should mention that the person who came to me with these problems experienced it from multiple machines. I do not know for a fact if she was using AOL on all of those machines, but it did make the idea of a corrupted cookie seem a little far fetched.

I'm not sure if there's an RFC or something for creating cookies, but perhaps vBulletin doesn't follow something to the letter?