Resources

FAQs

Sign InHow do I sign in?
Click the sign in link on the top right of the page, then use your email and password to get access into your account.What do I do if I forgot my password?
From the sign in page, click the forgot password link: Enter in your email address to have a password reset emailed to you.Learn MoreHow do I register to get access to my account?
Fill out the register for an account information. An Express Pipe associate will review and approve your access and inform you when your account is approved and ready to use.How do I add/delete users from my account?
Contact your local Express Pipe associate to add and delete users from your account. Learn MoreHow do I make changes to users from my account?
Contact your local Express Pipe associate to add and delete users from your account. Learn MoreHow do I change the Bill to or Ship to account?
You can change your Bill to or Ship to account by clicking "Change" in the top navigation and selecting the appropriate account. Keep in mind that this will clear your cart. Learn More

Finding ProductHow do I search for products?
You can search through our categories list or use the search box and enter keywords, manufacturer numbers or any product information you might be looking for.Learn MoreDoes your business have your own product catalog numbers?
Contact an Express Pipe Associate to find out about getting your company’s part numbers in our Online System.Learn MoreDo product pages contain spec sheets or installation instructions?
Yes, catalog items will have the product detail information on the product detail pages.The product I found has no price, how do I get pricing on this item?
Simply add the request for price product into your shopping cart and use our request quote solution to have one of our Express Pipe Associates price the material for you.How do I request a product that I cannot find online?
We offer a special request form that allows you to enter in a quantity and a product description for the product you are looking for. Once the request is completed it is sent to Express Pipe to follow up on the request and reach out to you. Can I check stock from other Express Pipe Locations?
By default, inventory is displayed by your Express Pipe Home Branch. But from any product details page, you can check inventory by clicking the Check all locations hyperlink and inventory for all locations will be displayed.

OrdersHow do I select will call or delivery?
From the shopping cart page, select your preference of delivery or will call.Can I will call my material at any Express Pipe Location?
Yes, from the shopping cart, select will call and choose the branch that you would like to will call material. Inventory will adjust by Express Pipe Location.How do I change the address for my delivery?
You must be under your shop account or bill to account in order to change a delivery address. From the delivery information page select the Ship to drop down and select create new. After selecting create new, you can then enter your delivery address information.What different delivery options are available to me?
You have 2 options for your deliveries

Can I request specific will call/delivery dates?
You have the ability to select requested delivery/will call dates and time frames from the delivery information page. Times are not guaranteed, but we will do our best to accommodate your request. If there are any issues, an Express Pipe associate will communicate these issues back to you.What if I need to add any delivery or will call notes on my order?
From the bottom of the delivery information you can enter any notes, phone number, special instructions you might need to add to your order.What are my billing options when checking out with an order?
If you have a credit account with Express Pipe you can bill orders to your account. You also have the option to pay by credit card, or pay when you pick up if you are will calling material.Can my credit card number be stored on Expresspipe.com?
Yes, Credit card numbers can be entered and stored securely within the customer’s account.How do I know if my order was successful?
If your order was placed successfully, you will be brought to the thank you and order confirmation page. An email confirmation will also be sent to you and Express Pipe to make sure your order is completed.How do I view status of my orders?
Select the orders tab from my account. You will then be displayed status of all of your orders.Learn More

InvoicesCan I view my invoices online?
Yes, if you have an account with Express Pipe, all invoices will be available to you. You can search, print, download and view all invoices.Learn MoreCan I pay my bills online?
Yes, but you must be enrolled with Express Pipe’s Bill Trust Portal. If you are, there is a direct link to Bill Trust through the invoices page.Learn MoreHow do I see my open invoices total?
From the invoices page, displayed with be your account information. You can filter or search any invoice that you might be looking for.

QuotesHow do I get material quoted?
Select items from the Online product catalog and add them to your cart. From the shopping cart page, click Request a Quote instead of checking out. Fill in the quote request information and click Confirm quote request. A request for quote will be sent to Express Pipe and you will be notified once the quote is ready.Learn MoreHow do I view my quote status?
From my account page select quotes. Displayed will be your quotes, quote status, and job information.Learn MoreWhat do the different quote status mean?
Requested Status = that a quote has been sent to Express Pipe for pricing.
Active Status = That a quote has been priced and is ready to be converted to an order.
Expires Status = that pricing has expired and will need to be requoted.I placed a quote after hours, when will I receive my quote?
After hours’ quotes will be processed and communicated on the morning of the next working business day.

FreightHow do we handle ‘freight’ costs on orders?
Freight costs will be assessed by an Express Pipe associate and communicated to back to you.Does Express Pipe have ability to calculate freight for carriers like UPS?
No, freight calculation is not an option as we cannot offer weight and dimensions of an order until it is filled to determine freight charges.Is there a freight estimator on the website?
No, freight costs will have to be calculated internally and quoted to you.

General QuestionsWill the site link out to Manufacturer websites?
No, spec sheets will be available directly from Expresspipe.com. They can be found on the Product Detail Page.Can I access my different job accounts?
Yes, when you log into your account, you will be prompted to select the which job account you would like. You can also switch back and forth between jobs within your account.How does pricing work?
Pricing is customer specific. If you have pricing issues, please contact your Express Pipe Sales Associate.Can I look up pricing and availability on the website?
Pricing and availability will be shown for all stocking products. A request for price is also available for non-catalog products with a request price option and that request will be sent Express Pipe for pricing.What is the Mobile Experience like?
Our site is mobile interactive; it is designed to format onto handheld devices and function with iOS, Android, and tablet operating systems.Learn MoreDoes ExpressPipe.com have Organized Purchasing functionality?
Organized purchasing of products can be used via the File Upload link.Learn More