If your schedules aren’t functioning correctly, there are few things you can do.

Go to your thermostat and make sure it is operational.

Check and see if you can change the temperature manually from either your app or online account. If they’re both working, then delete your heating and cooling schedules and recreate them (If you have a Go!Control panel, click here to recreate them.

If neither of these steps work, contact our Customer Care Team via Chat or Email for assistance in resolving this issue.

If your thermostat is reading 72°F but it feels like 70°F to you, you can adjust your calibration to read 70. We have created a detailed tutorial explaining how to adjust the calibration on your thermostat. To use this tutorial, click here.

First, check the batteries. Are they facing the right direction? Are they fully charged? If you haven’t changed the batteries in a while, or haven’t changed all the batteries at once, there may not be enough power to cause the thermostat to power up.

If you feel your batteries are depleting too quickly, this may be caused by your thermostat having the incorrect firmware version.

If your batteries are fully charged and inserted correctly and you are still experiencing issues, or if you think your thermostat has an incorrect firmware version, contact our Customer Care Team via Chat or Email to help correct this issue.

If the temperature is not displaying correctly on your phone or the website, complete the following steps to fix the issue:
Go to your thermostat and make sure it is operational.
Check and see if you can change the temperature manually from either your app or online account. If both are working, then the issue is already resolved, if only one or the other works, contact our Customer Care team via chat or email for assistance.
If neither of these steps work, give our Customer Care team a call.

There is no way to turn the fan OFF. It can only be set to ON or AUTO. In the ON setting, the fan will blow continuously, regardless of temperature. In the AUTO setting, the fan will turn on to accommodate the desired temperature settings. If you turn the entire thermostat off, the fan will also be off.

First, check your thermostat schedules. If you have schedules set, but want to manually adjust your thermostat, it will only last for an hour before reverting back to the set schedule. If this isn’t the case for you, you’ll have to unmate the thermostat from the panel and reset it. This will refresh the network and help the thermostat communicate properly with ADC. Contact our Customer Care team for assistance with resetting your thermostat.
*Note: Resetting the thermostat will default HVAC Setup to restore original settings for “electric” HVAC system switch.

If your thermostat is not heating or cooling like it should, check the following:
On your thermostat, make sure that the mode corresponds to the setting that you want. If you want it to be cooling, make sure it’s in cooling mode. If it’s not, press the Mode button until the thermostat is in the right mode.
If the mode is correct, check online to make sure the mode is also correct there. Change if necessary.
You can also restart your thermostat, or change the batteries.
If any of these fixes do not correct the issue, please contact Customer Care for assistance.

Schedules are a great way to help you save money and conserve energy. Through your online account, you can program your own schedules or use our preset schedules to set your thermostat automatically during certain times of the day, week or month. You can even enable the new Smart Schedule that shows patterns based on your system's history of when you are most likely to be home.

If the temperature is not displaying correctly on your phone or the website, complete the following steps to fix the issue:
Go to your thermostat and make sure it is operational.
Check and see if you can change the temperature manually from either your app or online account.
If the adjusted temperature is not reflecting correctly, try deleting your app and reinstalling it.
If neither of these steps work, contact our Customer Care team via chat, email, or phone for assistance.

*60 month monitoring agreement (48 months in AR, MI, WI, or CA total fees from $2,591.52) at minimum $53.99/month. Up to $199 activation fee may apply, home ownership, and satisfactory credit history required. Taxes and permit fees may apply. Offer valid for new customers only. Package includes 7” touchscreen Vivint Sky panel and 7 points of customizable security equipment. Additional equipment may be added for a fee and larger packages are available. Speak to a representative for complete equipment and package details and pricing. Services not available in all areas. Services in Louisiana performed by Vivint Louisiana Commercial Certificate #58280. See Vivint license numbers here.

*60 month monitoring agreement (48 months in AR, MI, WI, or CA total fees from $2,591.52) at minimum $53.99/month. Up to $199 activation fee may apply, home ownership, and satisfactory credit history required. Taxes and permit fees may apply. Offer valid for new customers only. Package includes 7” touchscreen Vivint Sky panel and 7 points of customizable security equipment. Additional equipment may be added for a fee and larger packages are available. Speak to a representative for complete equipment and package details and pricing. Services not available in all areas. Services in Louisiana performed by Vivint Louisiana Commercial Certificate #58280. See Vivint license numbers here.