We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The hotel was clean and the staff/service was fine. The breakfast bar was average. The issue was the extremely low pressure/flow in the shower. It made it difficult to shower. It took several seconds for water to rise to the shower head, and it several...More

Review collected in partnership with Hilton Hotels & Resorts

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Thank Jeff A

Response from Paul S, General Manager at Hilton New York Grand CentralResponded 10 October 2015

Dear Jeff A,
Thank you for sharing your feedback of our property. I am happy to see that you enjoyed some aspects of the hotel and do see it as unfortunate you had some plumbing issues during your time with us. We will be sure...More

I was having a hard time picking a hotel in New York.
We aren't from the area, and I was worried about picking a "bad neighborhood" but after asking around there really isn't a bad neighborhood.
We love the Hilton brand, and this hotel was...More

1 Thank Kayla S

Response from Paul S, General Manager at Hilton New York Grand CentralResponded 10 October 2015

Dear Kayla S,
Thank you for the review of our hotel. I am sorry to read we weren't able to get you the upgrade right away however we always look to take care of our Diamond and Gold members when they do become available. Our...More

This is very conveniently located hotel at a reasonable rate. There isn't a lot of amenities, but the little bar they had downstairs was great. The bartenders even took a bottle of wine upstairs to my wife while I sat at the bar...this kept her...More

Thank Steven T

Response from Paul S, General Manager at Hilton New York Grand CentralResponded 10 October 2015

Dear Steven T,
I was very pleased to read you enjoyed your time with us. Our bartenders make sure our guests are comfortable and enjoying themselves. We look forward to your next visit with us.
Best Wishes,
Paul Schwartz

Well sized rooms, fresh bathrooms with amenities, perfect situation outside the touristsector but still closeby all attractions. If you stay more than 5 nights wifi is free in your room, otherwise there is a cost. 2 computers in the lobby that are free to use....More

1 Thank Katarina63

Response from Paul S, General Manager at Hilton New York Grand CentralResponded 10 October 2015

Dear Katarina63,
I first want to thank you for taking the time to share your review with everyone. We have an amazing staff that all go the extra mile to ensure you are well taken care of during your stay. We would love to have...More

This is a great gem of a hotel. I stayed 4 nights and had the best sleep of my life. All the staff was great, but Jose the doorman went out of his way to help me with restaurant choices, and getting me a cab...More

1 Thank rainbowCalifornia

Response from Paul S, General Manager at Hilton New York Grand CentralResponded 10 October 2015

Dear rainbowCalifornia,
We were all very happy to read you had such a great stay with us and especially Jose seeing that he had such a great impact on your stay with us. We would love to see you back again with us soon.
Best...More

TripAdvisor is proud to partner with Hilton Hotels Direct, Hotels.com, Expedia, Booking.com, Hotwire, Travelocity, Priceline, getaroom.com, TripOnline SA, Cancelon and HotelQuickly so you can book your Hilton New York Grand Central reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

This is the iconic New York that so many visitorsimagine before they visit—spectacular skyscrapers likethe Chrysler Building and Empire State Building,iconic public buildings like Grand Central Terminaland the New York Public Library, and the non-stophustle and bustle of the city streets. Fifth Avenue isa shopper's heaven where you can find every kind ofstore imaginable, with fashion brands ranging from the

...More

affordable to the ultra-fancy. Visit the RockefellerCenter to experience towering Art Deco grandeur, andfoodies will love the busy restaurants that stay openlate in Koreatown. After dark, Midtown calms down abit, but at any time of day or night it still feels100% New York.

We left our bags there for 5 days while travelling, we simply put them in the room, took the tag and then came back to get them upon our return. As long as you have the ticket, all is well. However since you are actually... More

We left our bags there for 5 days while travelling, we simply put them in the room, took the tag and then came back to get them upon our return. As long as you have the ticket, all is well. However since you are actually staying in the hotel there should be no problem but I will give you one tip: If you have any trouble at all (and you probably will becasue the staff is not top notch) then ask for the reception manager Andrea, she is BOOM! She gets things done and makes things happen.
All the Best!

For each night, in addition to room fee, you have a city tax, room tax, occupancy tax, and javis tax. They are all different percentages. Email/call hotel for exact amounts/percentages. If you booked through Hilton Corp... More

For each night, in addition to room fee, you have a city tax, room tax, occupancy tax, and javis tax. They are all different percentages. Email/call hotel for exact amounts/percentages. If you booked through Hilton Corp, they usually send a breakdown of additional fees /approximate overall cost for stay in your reservation. If you booked via a 3rd party, fees will be different, and specific to 3rd party