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Alerts does not trigger after an upgrade or reboot

Table of contents

Created by Michael Almadova, last modified by Gerald.Prado on Dec 28, 2017

Views: 1,090Votes: 0Revisions: 6

Overview

Alerts does not trigger after an upgrade or reboot. They are logged and are visible in Active Alerts.

Environment

All NPM versions

Cause

The 'Pause actions of all alerts' is enabled or 'Disable all Actions' is enabled.

Resolution

For NPM 11.5 and later​

Go to Web Console > All Active Alerts.

Select More.

In the drop down, select 'Pause actions of all alerts' or depending on your desired result.

For versions earlier than 11.5

Open Advanced Alert Manager.

Click Active Alerts.

Deselect Disable all Actions or depending on your desired result.​

***Side Note:

Alerts that are still active, not acknowledged, before upgrade will not send alert escalations after upgrade. The alert will have to be disabled and re-enabled to continue action and escalation results.