How to check whether the customer has been part of another household

Step 1

select ‘View’ from the options available. You will be taken to the ‘Key Entry Data’ screen

enter the customer’s NINO

select the ‘All’ checkbox

select ‘OK’. You will be taken to the ‘Select Award’ screen

Note: This screen lists all the customer’s tax credits awards together with details of any partners included in the award. You will be able to identify whether the customer has been in the same household throughout or whether there have been changes in their household.

note the different households that the customer has been a part of for tax credits purposes

select ‘Previous’ and/or ‘Next’, where applicable to make sure you don’t miss any changes in the household.