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The Magellan Return/Refund Policy only applies to hardware and software goods purchased from the Magellan website or a telephone order. Other products such as map downloads, subscriptions, and opened software programs are not refundable. In order to return an item for refund you will need a Return Authorization. For more information please visit: category.332/.f">http://www.magellangps.com/s.nl/sc.56/category.332/.f