As some minor disruptions to aviation in Northern Europe continue, Icelandair maintains its high standards and makes every effort to adapt its flight schedules and fly as many flights as possible. The Icelandic airline company has been commended by passengers over the past week for its efficiency and outstanding service in response to the disruptions caused by the volcanic eruption in Iceland.

When the Iceland volcano first erupted, most European airports closed, however, Icelandís international airport in Keflavik remained open. There, Icelandair staff conducted a strategic operation in order to get as many people to their final destination as possible.

A week or so later, when the volcano threat died down, the wind direction shifted and the ash clouds from the volcano consequently closed Keflavik airport for three days. During this time, Icelandair opened up a makeshift hub in Glasgow. Flights from the US went to Glasgow, where passengers could then connect to other parts of Europe. Icelandair even transported passengers to Akureyri airport in the north of Iceland by coach and then flew to Glasgow allowing them to get connecting flights to their destinations.

During this time, Icelandair managed to keep customers and the general public as up-to-date as possible by making great use of its Twitter page and also its website. As well as this, Icelandair Group created a website dedicated to providing passengers with up-to-date information regarding ash fall coverage and flight schedules. It also provided all vital information regarding safety, flights and volcanic activity.