Calls

For some people, it could be the most important phone call they will ever make but in a WCCO investigation, some 911 operators and dispatchers in Minneapolis said they’re in the middle of an emergency of their own.

Pranksters who dial 911 without a real emergency to report face stiffer penalties under a Minnesota law hitting the books this week. The law effective Thursday targets those who report a fictitious emergency to 911 dispatchers with the intent of luring authorities somewhere.