Melissa Stevens

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About Melissa Stevens

PROFILELeadership Development professional and Certified Coach specializing in facilitation, executive coaching and internal consulting. Proven ability to foster insights and drive business initiatives which translate into actionable results and organizational success.Recognized for collaborative leadership by leveraging an interactive style, resulting in accelerated individual and organizational effectiveness.

Coaching and Leadership Development

Full-time Employee

From Jan 2004 to Present

• Facilitated clients’ life transition goals such as career changes, retirement planning and divorce by utilizing a variety of professional coaching techniques.• Increased clients’ personal fulfillment and professional effectiveness by fostering new insights and providing feedback, guidance, structure and support.• Developed strong relationships and trust with clients resulting in more effective, long term results.• Personalized the coaching process to meet individual needs and achieve specific, realistic goals.

Owner

Full-time Employee

AVP, Talent Management

Full-time Employee

From Oct 2008 to Oct 2009

• Achieved an average ROI of $100,000 per client by providing internal executive coaching to senior leaders. Results included increased performance, personal effectiveness and promotions.• Managed and streamlined Executive Coaching Program by simplifying the enrollment process and creating guidelines and tools on the intranet. Monitored coaching engagements through management consultations and client follow-ups.• Established external coaching processes, measurements and communication in collaboration with coaching vendor.• Managed global leadership program administration to support development of top talent in North America. Collaborated with HR to ensure leaders attended the appropriate program.• Successfully managed project to create a resource toolkit for executive development.

Sr. Learning & Development Specialist

Full-time Employee

From Feb 2001 to Oct 2008

• Pioneered a coaching culture change and increased coaching bench strength for hundreds of leaders by designing and facilitating two coaching workshops throughout North America and India. Ensured coaching mastery of regional facilitators by conducting train-the-trainer sessions.• Increased workshop participants’ skills and effectiveness on the job by an average of 45% by facilitating a broad spectrum of leadership development workshops. Demonstrated expertise in adult learning theory, advanced facilitation skill and experiential learning as shown in post learning evaluations and measurements.• Enhanced teams’ performance, morale and interpersonal relationships as an internal consultant by analyzing business needs and designing and facilitating interventions and strategy sessions.• Increased presentation, facilitation and consulting skills for internal facilitators through co-development of a facilitation curriculum with an external vendor.• Improved morale and employee engagement by facilitating change management seminars for Finance leaders, and a customized workshop for 400 leaders at a Consumer Lending conference.• Increased leaders’ coaching skills by designing and delivering a coaching Post Training Program.• Enhanced classroom learning, personal insight and job performance by administering and interpreting assessments such as Apter Motivational Profile, DISC, TDF, and 360 evaluations.

CPCC

Full-time Employee

HR Development Consultant

Full-time Employee

From May 1988 to Feb 2001

• Effectively facilitated leadership development workshops by leveraging advanced facilitation and experiential learning methods which increased application of new skills and behaviors on the job.• Designed and facilitated a variety of customized team interventions resulting in improved performance, morale, teamwork and efficiency.• Increased relevance of core curriculum workshops such as Transition to Management, Behavioral Interviewing, Performance Management and Coaching by re-designing and updating materials.• Enhanced the performance management and employee development process for trainers by leading a project team to create core competencies for facilitation, training and coaching tasks.