We are delighted to have been awarded £1 million by the Big Lottery fund to expand our face-to-face volunteer led information services across London and South East England, Northern Ireland and Scotland. Thanks to this award we will be able to empower and increase the number of older people who take action to manage their hearing loss.

As Regional Information Coordinator you will be responsible for delivering a range of information activities including talks, presentations and information stands, to provide information to older people with hearing loss and other key audiences in the community. You will also have a key role in managing the team of volunteers supporting the UK Hear to Inform and Connect project, ensuring all volunteers are developed, trained and motivated to provide high quality outreach information services. As a core member of the project team, you will support the development of delivery plans for the project in London and South East England, with a particular focus on building collaborative networks with local community groups and organisations who will be involved in and supported by the project.

Please note this is a fixed term contract ending December 2019.

Interview date: 28th February 2018

This post is also subject to a Standard Disclosure and Barring Service clearance.

Job Description

Overall Purpose of the Role:

To ensure the delivery of a high quality information service for older people with hearing loss and other key audiences across the region, by dealing with information requests, participating in outreach activities (including talks, presentations and information stands) and developing good working relationships with local organisations, groups and individuals as well as internal staff and volunteers.

To support the management of volunteers involved in the UK Hear to Inform and Connect project, ensuring they are developed, trained and motivated to provide high quality outreach and information services.

Key Accountabilities and Responsibilities:

Provide up to date, comprehensive and tailored information and support, reactively and proactively, to older people with hearing loss and local organisations, to enable people with hearing loss to have fulfilled lives and make informed choices.

Coordinate and deliver a programme of outreach information activities including attending external events, exhibitions, talks and information stands to provide information on hearing loss and Action on Hearing Loss services to key audiences.

Work with other members of the London and South East England regional team, including supporting the Head of Service and Regional Information Officer as required, to identify opportunities for expanding information provision and profile raising.

Manage information volunteers, supporting and training them to provide information to the public, liaising with the central volunteering team where appropriate.

Develop relationships with key external local organisations and groups to identify opportunities for partnership work to support project delivery, and raise awareness of Action on Hearing Loss and its services.

Maintain a comprehensive knowledge of internal and external support services for people who are deaf or hard of hearing, updating information and ensuring this knowledge is passed on to volunteers, in order to signpost appropriately.

Provide an expert information and equipment demonstration service to members of the public, in the Head office resource room, and keep accurate records of equipment stock levels.

Maintain a strong knowledge of equipment products and arrange annual training for staff, volunteers and other relevant stakeholders on key pieces of equipment.

Support implementation of the project monitoring and evaluation methodology, including maintaining accurate records of all enquiries on the appropriate database, training volunteers in the data collection tools, and supporting production of monthly reports on successes and outcomes as required for the project.

Support implementation of the marketing and communications plan working with the wider team, including developing resources and materials to promote the project as required.

Attend London and South East England regional team meetings and other Local Engagement and Action on Hearing Loss events as required.

Maintain high quality standards in the provision of Information

Complete any other reasonable duties and responsibilities that are commensurate with the role as required.

Carry out the duties and responsibilities of the post at all times in compliance with all relevant law and codes or practice and with Action on Hearing Losss policies, but especially Equal Opportunities and Health & Safety.

Other Requirements:

Home based, from Berkshire

Regular travel across Berkshire and Surrey, with potential travel across the wider London and South East England region.

Person specification:

Experience
Essential

Experience of working in information provision

Experience of producing written and numerical material accurately and creatively

Experience of networking with other organisations

Experience of organising events and community based activities

Experience of delivering presentations to a range of audiences and settings

Desirable

Experience of managing and supporting staff and/or volunteers

Qualifications / Professional Training
Essential

Educated to A-level or equivalent qualification and/or experience

Skills / Knowledge
Essential

Knowledge of best practice in information provision

Knowledge of best practice in recruiting, supporting and managing volunteers

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