Q1: Is the customer always right, or is bad customer service ever the customer’s fault? #ICMIchat Q2: What’s the best way to respond to negative customer feedback? ICMIchat Q3: How can we teach customer service reps to deal with difficult customers without losing their cool? #ICMIchat Q4: Is there ever a place for automated social customer service? How can companies avoid automation fails? #ICMIchat Q5: According to ICMI research most customers think companies value sales over service. How do we reverse this perception? #ICMIchat Q6: How much do rigid policies impact the #CX? How do you determine when it’s necessary to break policy? #ICMIchat