Cancellation Policy

Cancellation policy

Listed below is a breakdown of our cancellation policy:

– Cancellation 48 hours in advance of the load-in date will not result in any charges or fees UNLESS we have incurred costs on your behalf. In which case, you will be responsible for covering said charges.

– Cancellation 24 hours in advance of the load-in date– Client will be responsible for 25% of the quoted rental amount to cover preparation costs plus the full amount owed for any/all incurred costs from special orders & requests.

– Cancellation the night before the load-in date- Client will be responsible for 50% of the quoted rental amount to cover preparation, labor and crew costs- plus the full amount owed for any/all incurred costs from special orders & requests.

– Cancellation the day of the load-in date (whether we’re on location with the gear or not)- Client will be responsible for 100% of the quoted rental amount to cover preparation, labor, crew & delivery costs- including the full amount owed for any/all incurred costs from special orders & requests.

If you are hosting an event outdoors, please provide a rain date when arranging your rental. Events that need to be cancelled due to weather without a scheduled rain date will incur the same fees described above.