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My payment failed, what do I do?

If a Cloudflare payment fails, you might need to ask your bank to remove a hold, update your billing information in Cloudflare, or ensure that your account has sufficient funds.

Common reasons for failed payments

Below are the most common reasons why transactions are declined when Cloudflare tries to process your payment.

Your bank placed a hold

The bank or card issuer has placed a hold or other similar measure that prevents Cloudflare from charging the card on file. The email you received alerting you about the failed payment lists the specific reason for the decline.

Contact your bank to check for any restriction that would prevent Cloudflare from successfully processing your payment.

Your billing information needs updating

The billing information that Cloudflare has on file is inaccurate or incomplete. Also, the credit card on file might have expired.