Articles

New Complaints Handling Standard In this issue we look at the NEW - New Australia/New Zealand Standard Guidelines for complaint management in organisations AS/NZS 10002:2014 For those organisations seeking to undertake a review of your existing Complaints Policy this document is a must have. To read further click the following page Issue 10 29 October 2015

New Complaints Handling Standard In this issue we look at the NEW - New Australia/New Zealand Standard Guidelines for complaint management in organisations AS/NZS 10002:2014 For those organisations seeking to undertake a review of your existing Complaints Policy this document is a must have. To read further click the following page 29 October 2015

· Over the next few newsletters, we will be focusing on the International Standard for Complaints Handling ISO-10002 - 2006 and in particular on how your organisation can assess your current complaints policy against the standard.