CHAP provides free, confidential, independent advice, information and advocacy support on housing and housing related issues to all residents across North Ayrshire.

CHAP can help

welcome to the c.h.a.p website

CHAP is authorised and regulated by the
Financial Conduct Authority (Firm Reference Number 689255) and is a registered charity with the OSCR (Charity Reference Number SC 028100)

CHAP is an equal opportunities employer.

CHAP provides free, confidential, independent advice, information and advocacy support
on housing, debt advice and welfare rights related issues to all residents across North Ayrshire.

Advice and Information

Service Delivery statistics for March 2018.

51 clients were referred to the Advice and Information Service.
14 clients failed to attend pre-arranged appointments.
A total financial gain of £6,653.17 was achieved for our clients last month.

In 2016, CHAP secured £173,954.34 in backdated benefits and new benefit claims for residents of North Ayrshire. If you are resident in North Ayrshire and require assistance with housing, welfare rights or debt issues, please phone 01294 475633.

For more information on the types of issues that the Money Advice worker can assist with, please click here.

Shared Tenancy Project

CHAP currently deliver a shared tenancy
project. This project is part of the Better Off North Ayrshire Partnership which is jointly funded by the European Social Fund and the Big Lottery Fund. For more information, please click here

Digital Access Service

CHAP are delighted to announce that they are now operating a 'Digital Access Service' which is part of the Better Off North Ayrshire Partnership which is funded jointly by the European Social Fund and the Big Lottery Fund. This service will allow individuals to be digitally included thus becoming financially included. The financially excluded ultimately end up paying more than they should for products. Alongside other factors, poor IT skills and lack of access to digital services can lead to and exacerbate poverty. Digital exclusion is becoming a particular issue as more products and services become online only. The Digital Access Service will:

• Allow people to compare financial services and products to facilitate access to better tariffs, rates of interest for borrowing etc... therefore assisting people to maximise the value of the resources they do have

• Allow access to online banking and payments enabling people to manage their money online. Being able to easily see and manage their own money can assist people to keep track of their income and expenditure

• Allow people to maximise their income by providing a facility where welfare benefits can be applied for online and ongoing claims managed.

The Digital Access Service is able to provide assistance to those who are resident in North Ayrshire and who are either unemployed, receiving a low income or are a lone parent.
An online referral form can be accessed here.Please ensure that you turn off your browser's pop up blocker to enable you to access this page.

If you want more information on the Better Off North Ayrshire Partnership you can download their poster here.

DiGS operate from Kilmarnock

The East Ayrshire Rent Deposit Scheme (DiGS) are no longer sited at our base office and are operating from Kilmarnock (Mon - Thu) and Cumnock on a Friday..
For more information and contact numbers please
click here.

Business Excellence Award

CHAP, who were nominated for the final of the Business Excellence Awards Ayrshire 2009 are proud to announce that they were the award winner
for excellence in the category of Social Economy.