When I started my newsletter, Global Changes & Opportunities Report (GCOR), in May 2006 I made a very wise decision: I decided to have Publishers Management Corp. (PMC) handle all aspects of my business having to do with subscribers, including credit card payments, refunds (fortunately very few), list management, and related tasks. By having PMC handle the day to day business concerns of my newsletter, I have been able to devote nearly all my professional time to research and writing.

Since then I have worked with PMC to create a GCOR website (www.powellreport.com) that includes an archive of past newsletters, subscriber bulletins, special reports, online subscriptions, and my stock portfolios with automatic daily price updates.

If you have a publication for which a comprehensive support service would be useful, I can recommend no better company than PMC.

We have been customers of PMC for over 10 years. At the time, we only published a couple of newsletters and had a relatively small customer base. PMC was the perfect turn-key solution for us, they truly did everything for us: answering calls and emails, processing orders, fulfillment, and even dealing with all of our administrative and accounting needs.

Of course, over the last ten years our company has grown considerably and now offers many products to tens of thousands of customers. While we have had to progressively take in-house some of the functions originally handled by PMC, they have always worked cooperatively and professionally to help us transition to the next level.

Today, PMC's customer service representatives have remained an important asset for Casey Research. The training level, competency and communication skills of their CSR's has been crucial to our business, particularly as our products and offerings become increasingly complex. Each challenge we have thrown at them over the past 10 years has been met with a positive, "can do" attitude, which translates into a better experience for our customers.

I thank the entire PMC team for truly working as if they were part of the Casey Research organization, we still have long-time customers that think they are speaking to our staff when they call our "Phoenix office".

The smartest thing we did when it came to our publishing business was to let the Publisher's Management team manage our customer service, fulfillment, email and web needs.

We've been with PMC for nearly a decade now, and each year we are awed by its commitment to significant operational upgrades and to us. As an added benefit to us, our subscribers report that PMC is staffed by some of the kindest customer service reps in the publishing business.

Before I retired, I had worked exclusively with Publisher's Management Corporation for 30 years. The fine folks at PMC handled all aspects of my business operations in publishing my investment newsletter, The Reaper, in running my mail order health food business, in publishing my books, and in handling my investment hotline.

They literally ran every aspect of the businesses so all I had to do was the analysis and creative writing. PMC did everything so well and so efficiently, honestly, professionally, and cheerfully, that the only times I traveled to Phoenix, where they are located, was to visit. Everything else was handled for me in professional order.

Sometimes I would not even travel to Phoenix for years, so competently PMC handled everything via Fed Ex, fax and mail. When I did audits or spot checks in any area I found everything to be in order and as it should be. In 30 years we never had a serious dispute over anything. That is an amazing statement in today's world. PMC treated me like family, and when issues or changes came up, as they inevitably do in business, PMC always worked with me synergistically to achieve the best possible result. I could not recommend a company or a group of people more highly than I do PMC.

We remember the date when Publishers Management came to our rescue, June 12, 1996. Since then, our business has grown, customer satisfaction is very high, because our customers feel taken care of, and our lives are much more manageable.

Our Account Manager always sees our company as real, live people she cares about, not as numbers in a computer. And more importantly, she treats our clients this way too. She cares.

Caring about the newsletter publishers and their readers is something we see on a daily basis from the Customer Service Associate, a live person who answers the phone and can handle everything from order taking to answering questions. We also see the caring in the mailroom clerk who promptly fills our newsletter and book orders, and in accounting, where our bills are paid in a timely manner, our monthly banking statement is accurately done, and our financial statements are updated monthly. The printing department does a superb job on professionally produced ads.

Every Account Manager and Customer Service Associate has a computer program that allows them to access information about all the newsletters PMC supports, and immediately knows what promotions that newsletter might currently be running.

All the employees, managers and owners have a can do attitude.

The following story is true and to our mind, demonstrates the commitment of the PMC staff to rise to the occasion and get the job done, no matter what. In April 2011, an interview that Richard gave, unexpectedly generated a huge demand for his Uncle Eric series of books. The goal of getting the books mailed the same day orders came in, became a Herculean task. The weather was very hot in Phoenix, the air conditioner had been out for two days, and who was in the mailroom folding boxes, running labels, putting bookmarks in each book? The owner of PMC, Velda King, plus the manager of the accounting department, and the accounts payable clerk who volunteered to help. Over the course of several days, these people shipped thousands of books, and we have a lot of happy new customers. It was amazing to watch.

We honestly can’t imagine anyone doing a better job for our readers and us than Publishers Management Corporation.

I became a client of Publishers Management Corp. the day it opened its doors. I had known Velda King for many years and knew I could trust her and her staff to provide my customers and my company with exemplary service at a fair price. I was never disappointed.

So when I launched a new publishing venture earlier this year, PMC was one of the first calls I made. And they were the first company I hired. I recommend PMC without reservation if you need any (or all) of the services they provide. You will not be disappointed either.

W.W. “Chip” WoodAuthor of “101 Reasons Barack Obama Must Be Defeated in 2012”

I was an unknown, struggling newsletter editor when I heard of Publishers Management Corp. (PMC) in the mid 1990’s. The subscription-based newsletter business had come under attack from FREE services that had begun to proliferate on the internet. The team at PMC agreed to take on my account not because of anything I could do for them; but instead because they knew they could help my business.

And they did. PMC handled everything, including subscription drives, marketing, printing and distribution, renewals and more. Working with PMC was the smartest business decision I ever made, because it allowed me to do what I did best while PMC handled the day-to-day. My subscription-based newsletter business thrived because I was able to concentrate on research and writing, while PMC handled the rest.

I’ve known the people at PMC for nearly 15 years. With strong leadership, PMC has achieved a standard of excellence that all other marketing and media-management firms strive to reach. This is the most honest, capable, and hard working team in the industry, period. PMC is, very simply, the best in the business!