Q: Does Dream Walkin’ Farms Premium Meats™ offer a guarantee on their products? A: Yes. All of our products have a 100% guarantee. If you are not satisfied with your purchase, please notify us and we will promptly work to resolve your issue to your satisfaction. Please email us at info@dreamwalkinmeats.com.

Q: How long should I thaw my product before I heat and serve? A: Thawing times may vary. Please refer to our Cooking Tips page for recommendations.

Q: When will my credit card be charged?A: Your credit card will be charged at the time of purchase/order placement, regardless of the ship date.

Q: Is state sales tax added to my order?A: Currently, all orders placed by residents of Oklahoma will pay the Oklahoma state tax of 8.375%. Orders placed by residents outside Oklahoma are not subject to this tax.

Q: Who will deliver my package? A: We ship all packages via FedEx® Ground and FedEx® Home Delivery.

Q: Can I ship anywhere in the world? A: At this time, we ship only within the United States.

Q: How will my package be packed? A: Each package's contents are frozen to insure freshness. Products are packed in a reusable polystyrene container with dry ice, and then packed in a master shipping container.

Q: How long does it take for my package to arrive? A: Please see Package Arrival-Transit Timeschart. We ship out Monday through Wednesday to ensure delivery of all packages no later than Saturday. All shipments will typically arrive 1-3 days after shipment. During November, December and other peak periods, we may find it necessary to adjust our shipment windows. If so, this will be posted accordingly on our Shipping & Zone Charts.

Q: How do I track the shipment of my package?A: You will receive a Federal Express® tracking number once your package has been shipped. Once you have the tracking number, log onto www.federalexpress.com and enter your tracking number in the box that says “ Track a Shipment.” From here you will see all of the information related to your package.

Q: Can I ship a package to a P.O. Box or to a military base or post? A: No, shipments can be made to physical street addresses only. Additionally, we cannot ship to APO or FPO addresses.

Q: Is it really necessary for me to provide you with a recipient phone number? A: Yes. Federal Express® asks that we provide a phone number for every package we ship. In the event that Federal Express® has trouble with the address, a phone number can greatly assist Federal Express® in getting your package to its destination quickly.

Q: If there is a problem with my shipment, what do I do? A: Please email us at info@dreamwalkinmeats.com. Please refer to the order number on your packing slip. This will allow us to find your order promptly.

Q: Do I pay an additional fee to have a package shipped? A: Yes. Shipping charges range from $21.00 per package (item) to $90.00 per package (item). Please refer to the Shipping Charge – Zone Chart for exact charges.