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REVIEW RESERVATION

Review, change, or cancel reservations made on Baymontinns.com. If you need additional assistance, please call 1-800-337-0550 (1-877-229-6668 from Mexico).

Hotel Reviews from Baymont guests:

The reason I gave an average rating for the rooms is because they stunk like dogs even tho we were there with our babies ... we keep ours clean and Our dogs have never smelt l...
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The reason I gave an average rating for the rooms is because they stunk like dogs even tho we were there with our babies ... we keep ours clean and Our dogs have never smelt like that room... I had to use my perfume to try to cover up the smell :(« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Vonnie D,Thank you for taking the time to share your comments with our internet family. Your experience while staying with us is of the utmost importance to us.We have addressed the odor issue by having the room and carpet thoroughly cleaned. We want you to know that we truly care what each guest experiences and thank you for bringing this to our attention. We look forward to serving you again if your travels bring you thru Ozark again.Debbie Beach
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Room was very nice. Staff was wonderful. Wish the hot water for the oatmeal was hotter. Really enjoyed my stay.
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Room was very nice. Staff was wonderful. Wish the hot water for the oatmeal was hotter. Really enjoyed my stay.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear LINDA M (POMPANO BEACH) ,Thank you for taking the time to post your experience on Trip Advisor. George told me about your incident and what he had done to try and make things easier for you. We really appreciate it when a guest takes the time to tell others of the random acts of kindness that come from our property here at Baymont Inn & Suites of Ozark.A copy of your email has been placed in George's file.Thank you again,Debbie Beach
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No problems except we had a second floor room and no elevator. My 85 year old husband had just fallen down steps and broken his shoulder so I didn't want him to have to do 17...
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No problems except we had a second floor room and no elevator. My 85 year old husband had just fallen down steps and broken his shoulder so I didn't want him to have to do 17 steps. I had reserved two weeks in advance. The girl at the desk said that I didn't specify first floor so we had To have second floor. How was I to know it was a two story without an elevator??« less

Friendly and helpful people at front desk. Breakfast area too crowded and hard to keep stocked for that many people. No "congregating area" because A/C was too cold in lobby...
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Friendly and helpful people at front desk. Breakfast area too crowded and hard to keep stocked for that many people. No "congregating area" because A/C was too cold in lobby.« less

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Management response from HospitalityMgr, Manager

Dear Brett C,Thank you for taking the time to post your review on Trip Advisor. I do apologize for the Breakfast Corner being crowed the morning you came down. You did not state the date of your stay but if it was during an event we do get quite busy.During this time a guest asked that we turn the temperature down because they were all hot so we did however had we known another guest was uncomfortable we would have made a concession. Thank you again for posting your comments. We look forward to serving you in the future.Debbie Beach
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The room was very clean and comfortable, convenient to the office and hospitality room. My disappointment came from the breakfast that was available, since it said it was a h...
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The room was very clean and comfortable, convenient to the office and hospitality room. My disappointment came from the breakfast that was available, since it said it was a hot breakfast. I expected more than biscuits and gravy. The biscuit was frozen and was difficult to open. The sausage gravy was tasty. It would have been nice to have had a breakfast meat and eggs.Also, the first morning after checking in, the waffle iron was not working. It was working the following day, but I had to ask for butter and the syrup was missing for a while. There was no salt/pepper to season the gravy if one desired to do so.The last complaint, and I don't know what you can do about it, was the lack of sufficient tables and chairs for people to sit down and eat.Your staff was pleasant and as helpful as they could be under the circumstances, but know of a few people who left early and did not stay for breakfast on Sunday morning.Maybe next year will be better. The Cotten Family Reunion comes around every year!Elizabeth CottenRoom 115.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Elizabeth Cotten,Thank you for taking the time to share your comments with our Trip Advisor family. We have made many improvements in our breakfast choices since your last stay. The morning the waffle iron appeared to not be working it was discovered a guest had inadvertently turned it off.I was working the morning you came down for breakfast. We had over 100 guests that weekend which required I continuously restock various items in order to not run out. Unfortunately, due to the timing of everyone coming down at the same time, our Breakfast Corner was very congested when you arrived. Thank you again for your comments and we look forward to serving the Cotten family again next year.Debbie Beach
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I would like to let everyone know this is an awesome hotel. The staff was nice and friendly. The rooms were very clean. Affordable rates, most of all loved the pool. I would s...
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I would like to let everyone know this is an awesome hotel. The staff was nice and friendly. The rooms were very clean. Affordable rates, most of all loved the pool. I would stay again and I recommend this hotel to everyone. Enjoyed my stay.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Margie R,Thank you for taking time out of your day to rate us on Trip Advisor. My staff works very hard at making every stay a perfect stay for our other guests. I'm so glad you experienced this.Your candor is greatly appreciated.We look forward to serving you next you pass out way.Thank you again,Debbie Beach
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