All accounts receive billing invoices at the beginning of each month for the previous month's charges. Please pay your bill by the payment due date shown on the front of the bill.

The way you receive your bill:Paper Bill. Mailed to the billing address you provide to us. All accounts receive a paper bill. Note: New customers if you haven't received a bill after one month please contact your Utility Clerk.

In Person: We accept cash, check, money order, cashier's check, major credit cards, or Debit card. Paid in person at the counter inside City Hall.

Night Drop Box: For your convenience a night drop box is available at Strafford City Hall next to front door (west side of building). Place your check or money order in an envelope clearly labeled with your name and account number. Please DO NOT place cash in the night drop box, we cannot be responsible for cash payments due to other community groups who use City Hall. Payments must be dropped off prior to 8:00 am on the due date shown on the bill in order to be processed and posted to the account that business day.

Past Due Bills and Late Fees:An unpaid bill is considered late if payment is not received by 5:00pm on the 15th of the month. Delinquent accounts are subject to 10% penalty charge the following business day a "Reminder Notice" will be sent to the customer on that business day with the "Interruption of Service" date of the 25th of that month if payment is not received by 5:00pm on the 25th. If the 15th or 25th falls on a weekend or Holiday, it must be paid by 5:00pm the following business day. Please be aware that any service that is interrupted for non-payment of a delinquent amount will be restored only after the past due amount, and all "Service Fees" are paid.

Returned Payment (NSF)If the bank returns your check, a $25.00 non-sufficient funds bank charge will be added to your account.

Terminating/Changing AccountsWhen you move or make changes affecting your account, it is your responsibility to notify the Utilities Clerk. The City will read the meter on the closing date specified, and turn off service.