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Quality hotel Tonsberg is full service conference hotel, located on the end of the pir in Tonsberg, only 7 minutes from the train and bus station. With 292 guestrooms and 25 conference rooms is there many possibilities for a good conference experience.

Check in and out was quick. The front desk is always responsive, the rooms airy and the ones with the view of the river are wonderful. The great breakfast to start the day, Dining offers choice and the bar has comfortable places to sit and relax. Storage facilties for luggage if…

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Date of stay: January 2019

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Response from Hege H, Hotellsjef at Quality Hotel Tonsberg

Responded 4 days ago

Hi thinkingwanderer, Thank you so much for the nice review, it's a pleasure to see that you enjoyed your stay with us. We wish you a great weekend, and hope to welcome you back some time! :-)

When arriving at the hotel (first before 15:00) the rom was not available. That’s ok ;). We had a nice lunch before returning after 15:00. Still the room wasn’t ready and instead of saying Sorry the reception made up a new rule that the hotel never guaranteed a room begir 18:00.…

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Date of stay: January 2019

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Response from Hege H, Hotellsjef at Quality Hotel Tonsberg

Responded 4 days ago

Hi JuneAnette, First of all thank you for your feedback. We are so sorry that the room wasn't ready for check-in when you arrived, of course we try to have our rooms ready by then but it is not always we manage to do so. I'm sorry you didn't get the service as expected, this is not the standard we live by and we will take the incident with us on the way. I hope you will consider to give us a new chance to show you we can do so much better then this. Wish you a great weekend! :-)

Very nice hotel close to centre,personal was very kind and enjoyed my stay very much.Check in an out time was extremely short.I would recommend this hotel for all people who like visit Oslo.Train station jus 10 min walk.

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Review collected in partnership with NordicChoiceHotels.com

Date of stay: December 2018

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Response from Hege H, Hotellsjef at Quality Hotel Tonsberg

Responded Dec. 13, 2018

Hi Otakar222, Thank you for the nice review on TripAdvisor. So great to see you enjoyed your stay! :-) We hope to see you back some time, and we wish you a Merry Christmas! :-)

I did not really like this hotel. They profile themselves as one of the best hotels in Tønsberg. I didn't get that feeling at all. There is no telephone in the rooms, so every time I wanted to communicate with the front desk, I had to get dressed & walk down there (tried to…

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Date of stay: September 2018

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Response from Hege H, Hotellsjef at Quality Hotel Tonsberg

Responded Sep. 28, 2018

Dear Sherpa761064, Thank you so much for letting us know, we will immediately make the information regarding how to contact our front desk clearer, MUCH clearer. Next time you hopefully stay with us, fingers crossed, soon you also will be able to chat with us directly from your room with our front desk when you download our app. It looks like the warm warm summer ended to our BIG surprise, and the heat in the room was just not turned up enough. I really hope the oven helped you get the temperature up when you finally got a new that really worked – so sorry about that. To be a minibar nowadays is not easy at our hotel. Something bigger and better has replaced them. If you get cravings during the day, evening or night, we have a wide selection of snacks, drinks and other goodies in our awesome LOUNGE 24 by the lobby. Stop by anytime - our front desk is open all day and night. When it comes to bragging about ourselves, it is not quite us to do so, although we are very proud of our outdoor pool on the roof and the gym from where you have a lovely view all over the canal and if you go for a walk or even a short run you can find Slottsfjellet. Tell us more about what you would like to do in Tønsberg and we are happy to suggest where to do what. Thank you for staying with us, we hope to get a second chance and welcome you back! :-)

You would think that this was the flagship of Tønsberg. Especially considering the location. Nothing to say about that. If they are considering themselves as a flagship of Tønsberg. Well. They are taking in water. They say the first impression is important. Which the hotel…

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Date of stay: July 2018

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Response from Hege H, Hotellsjef at Quality Hotel Tonsberg

Responded Sep. 26, 2018

Hi there Ørjan T., What have we done? This is not good and we are really sorry! If we promise something of course we should keep it. The fact that you didn’t get your room early as agreed the evening before is obviously not how it is supposed to be. We will discuss this and the incident in your room the morning after with our staff. No one should have come in to your room disturbing your privacy, and you are so right - we have made fools of ourselves! We hope you can give us one more chance to show you that we can do so much better than this, but totally understand if you don’t dare. Thank you so much for the visit, wish you a great week! :-)