We have just experienced a brief disruption to service at our Bristol PoP. All services should now be restored and engineers are continuing to investigate the underlying cause. We apologise for any inconvenience caused.

We have experienced a brief loss of connectivity to our Nottingham PoP. Most services have now been restored. Initial investigation suggests a loss of power. Engineers are currently investigating and liaising with our suppliers.

Connectivity has now been restored and initial investigation suggests this was caused by a loss of power in this location. Engineers are continuing to investigate and liaise with our suppliers. We apologise for any inconvenience caused.

We are aware of a brief interruption to service for multiple BT Openreach circuits delivered to our Columbo PoP. Initial investigation suggests this was due to a loss of power to one of our cabinets. Service has been restored and engineers are investigating the loss of service with our supplier. We apologise for any inconvenience caused.

We have experienced an unexpected reload of one of our edge devices in Telehouse which affected a number of Virgin Media circuits. Connectivity to these services is now restored however engineers are continuing to investigate the cause. We apologise for any inconvenience.

We have experienced a brief loss of service to a number of TalkTalk circuits Initial diagnostics indicate the circuits are related to multiple TalkTalk handoffs. Engineers are investigating and engaging with our supplier.

The circuits in question are now showing as back up, further updates to be provided once the supplier has provided us with a response.

Our supplier has confirmed that a fibre break on a third party circuit earlier today caused a brief disruption to services when traffic failed over onto alternative routes. Engineers are working to resolve this. Further updates will be provided when available.

We are aware of an issue affecting a number of BT Wholesale leased line circuits. The issue has been raised with our suppliers for investigation. At the time of posting we are starting to see services restoring, however services should still be considered at risk. More information will be provided when available.

The engineer has conducted some preventative maintenance on the equipment and users may have seen another brief interruption to service during this work. However, we have not as yet been provided with a root cause for the previous disruption. We are continuing to escalate this with our supplier for investigation and RFO.

As part of ongoing investigation into this issue we are dispatching an engineer to perform pre-emptive maintenance on our equipment and to co-op with a BT Wholesale engineer. This work is scheduled for between 15:00 and 16:00 today. During the window services delivered via this supplier hand-off will experience a planned disruption to connectivity. We anticipate this should be no more than 10 minutes.

This work was completed successfully by our engineer in the previously mentioned window. However we are still experiencing intermittent problems with the hand-off. This issue is being escalated again with our supplier for further investigation. Updates to be provided when available.

Our suppliers have attended site and fixed a fibre break. Connectivity has been restored however services should still be considered at risk. We will continue to monitoring overnight and an update will be provided when available.

With the recurrence of disruption to service, despite locating a suppliers faulty fibre last night, investigations continue to identify the cause. This has been further escalated in BT and we are currently still waiting on an update which will be provided as soon as it comes available.

Our suppliers have advised that an engineer is currently onsite as part of this major service incident. Spare parts should be with the engineer shortly so that hardware changes can be made to help rectify the issue.

We will update further once we have received confirmation that this work has been carried out.