All DK's customers, large or small, are DK's customers alike -- because we give everyone the same close, personal attention and polite service. Rather bringing large-scale efficiency to small-scale orders, we value your order -- whether it is for one single item or hundreds of them -- with equal esteem, equal promptness. At DK, what really matters is the perfection of our own services, not the size of your orders.

We follow all your ordering instructions meticulously. Details of the ordering procedures are given under the following sub-headings:

- Items picked up from our catalogues/lists may be ordered by DK-Number. This number will not only bring about instant identification of item(s) but will facilitate its speedy processing as well. In such cases, do please take the trouble of indicating our Bibliographic Media reference as well in order to enable DK to evaluate the usefulness of the same.

Should you wish to place any order for Indian Publication(s) using our printed Order Form, you are welcome to do so. Do please indicate shipment/supply mode, for each order or alternatively give a standing instruction.

All our bibliographic media show against each items our international prices in US Dollars. Postage, packing and forwarding charges are extra, as usual. Subscription prices, however, include postage by surface mail.

In case the publisher revises (downward or upward) the price of an item, we correspondingly charge the revised price, while invoicing, though our catalogue/list may have shown the "originally different" price.

DK offer a broad and flexible range of invoice options tailored to meet the individual customer's requirements. On your asking, our invoices may be sequenced by library order number, by author, or in alpha-numeric sequence for order numbers prefixed by fund or location codes.

Invoices (in triplicate, unless asked for otherwise) are sent by air mail irrespective of the mode of shipment/supply.

For books, monographs, continuations and backsets invoices from DK generally bear the same date as that of the shipment. So, please allow sufficient time for the material to arrive according to the indicated mode of shipment/supply. Supplying material in open account is purely at the discretion of DK.

Since subscriptions to periodicals are always payable in advance, we draw proforma invoices in September/October for subsequent year's subscriptions of regular periodicals and in the month of May for behind the schedule ones. See Subscription Services for more details.

And, finally, for your convenience, invoices can be expressed in US Dollars, Sterling Pounds or Deutschemarks, while you may only have to express your preference!

IMPORTANT : 1. Bank Charges: Bank Charges at the remitter’s end have to be borne by the remitter, i.e. the final amount specified on the invoice must reach us / our bank.

2. Please inform us as and when you send the instructions to your bank for payment. Please state clearly the total value of the MT along with the date of instruction. Please also state our invoice nos. & date. Above information will enable us to co-relate the MT when we receive information from our bank.

CREDIT CARDS : [AMERICAN EXPRESS, MASTER and VISA]

Send an AUTHORIZATION favouring "D.K. AGENCIES (P) LTD." with the following details :

Credit card number

CVV / CVC number

Name of the card-holder as on the card

Expiry/Validity date of the card

Name of issuing bank

Amount to be charged

our invoice number(s).

If you are sending credit card details by email, please bifurcate the same in 2-3 emails so as to ensure security. We do not accept payments through Debit Cards.Important :

Please indicate our INVOICE NUMBER(S) invariably, while remitting. Inform us about your remittance details by fax +91-11-25357103 (India) or +1-718-679-9351 (USA) or by email to act@dkagencies.com

Order cancellation may be accepted by DK in most of the cases, if your cancellation advice reaches us prior to supply of the material. For subscriptions, credits for the cancelled titles can be given to the customer after the publisher refunds the money for the cancelled item to DK.

Each order reaching DK is first recorded under an appropriate system and then processed for procurement/supply, thus leaving no chances of an order remaining unattended. We monitor all outstanding orders at regular intervals. If your ordered items are late in arriving, we intensify our procurement effort -- letting it up only when the customer cancels the same or the publisher informs of its non-availability due to any reason, in which case the customer is duly informed.

Even though we hold huge databases of titles, authors and publishers, at times we may fail to locate the publication information about any of your ordered items. In such cases, we may have to trouble the customer for more particulars on that item.

With the kind of services we give, there are barest minimal chances of your ordered item (whether a subscription periodical or a book/monograph) going astray in its transit -- because we send all material to the clients by 'Registered Post' and that too after we ourselves have procured, checked and re-packed it.

Still, if a situation arises in which case you have to claim an ordered item, DK attend to your claims promptly. All claims whether for periodical subscriptions, books/monographs, continuations or back-volumes are responded to immediately with the latest status indications, including the shipment details if the item in question is already in transit. We, of course, expect our customers to allow a sufficient time-margin before claiming an item in view of the procurement efforts involved and international delivery constraints.

If a change in your address is warranted, we would like to have -- at the earliest, your new address together with details of the old. It is a logical necessity for our recurring transactions with you. And, importantly, we incorporate these changes in our office records without any delay. Should there be any need for a change in any of your shipping/invoicing instructions, we would welcome you to write to us about the same.