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To start a live chat, please temporarily change your site's language to English by following these steps.

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Squarespace 5 Help

For questions about the legacy Squarespace 5 platform, please visit its Help Center:

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Regain access to your account

If you’ve tried to recover your Squarespace account and still can’t access it, we’re here to help. Please enter as much information as you can, but if you’re not sure about specific details, provide your best guess.

Before you begin:

• Did you already try to recover your account through the login page? We’ll ask you to try that first if you haven’t yet.

• For your security, we’ll only provide account details to the account holder.

If you have a tax exemption certificate, attach it here. .pdf, .png, .jpeg file formats are accepted.

Use this form to submit a request about exemption from sales tax collected for Squarespace payments.

Enter the details of your request here. If you’re not based in a country or state where we collect taxes, and you believe we shouldn’t collect taxes from you, please explain.

If you have feedback about how we collect sales tax, submit it here.
Your feedback helps make Squarespace better, and we review every request we receive. Please note that we can't reply individually, but we’ll contact you if we need more details.

General sales tax feedback

Request an exemption from sales tax

Help and support during the
Coronavirus Pandemic

We understand the tremendous challenges the Coronavirus pandemic is causing for people and small businesses across the world. Here at Squarespace Customer Support, we’re doing everything we can to answer your questions and provide assistance to our community.

If you need support during these uncertain times, submit the following form and we’ll look into options for you. Please provide specific details regarding your issue or request, such as:

• Pause or cancel my subscription

• Discuss options for financial relief from subscription costs

• Help me adjust my site to the current situation

• Advise me on how to best set up my new site

• Enable a specific feature on my site

A member of our team will respond as quickly as possible.

Upload a screenshot of the issue you’re having, or the site content you'd like to modify, so we can help you more quickly. Learn how to take a screenshot here: http://sqsp.link/w5Jigj

Have a Squarespace Account?

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Log in so we can identify you and customise your experience.

Support during the Coronavirus Pandemic: Our Customer Support team is handling a high volume of requests while working remotely. We’re here to help, but our live chat hours may be shorter and response times may be longer than usual.

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Please use this form to submit a request regarding a deceased Squarespace customer’s site. Our deepest condolences go out to you and your family during this time, and we appreciate your patience as we work through your request.
Due to privacy concerns and restrictions, we unfortunately can't provide you with administrative control of the site. However, if an immediate family member or legal representative completes the form below, we may be able to grant Billing permissions so the site can remain active or cancel any active subscriptions.
Note that Billing permissions don't include the ability to edit the site's content. You can read more about this here.
A note regarding Squarespace 5 sites:
Squarespace 5, our legacy platform, doesn't allow permissions to be edited. However, we can cancel or remove the site.

Submit a request about a deceased customer’s website

URL of the site connected to the deceased user’s account

Any comments, requests, or concerns we should know?

Please attach the following documents:
• An image of your government-issued ID, such as a driver’s license, passport, military ID, or permanent resident card. This is for proof of your relationship to the deceased.
• An image of the deceased person’s obituary, death certificate, and/or other documents.
• Any additional documents, such as Legal Representation documentation.

Delete My Account

Before you request to delete your Squarespace account, please review this guide to:

• Understand what happens when we delete your account.

• Make sure it’s what you really want to do.

• Take a few steps to prepare. For example, you’ll need to cancel all subscriptions first.

Once you submit your request, you’ll receive an email from our team to verify your account access and confirm that this request wasn’t made in error.

Delete My Account Request Verification Form

Before you provide your government issued ID below, did you know that you can submit a request to delete your account to Squarespace here (without providing your ID)? This form is only for people who have lost access to: (1) their Squarespace account; or (2) the email address associated with their Squarespace account.

Please upload a copy of some form of government issued ID (i.e. driver's license or passport). You may blur out any sensitive information before you upload.

Email address for communication regarding your request

Upload ID

Questions about Squarespace Select

To learn more about Squarespace Select, our premium plan for dedicated site support, visit this Help guide.

If you still have questions about the Select plan, complete the fields below to send us a message.

Note: While our most popular guides have been translated into Spanish, some guides are only available in English.

Fixing text formatting

Last updated April 02, 2020 14:44

Sections

If you pasted text from another program like Microsoft Word or Google Drive into Squarespace, the text can carry over hidden styling that interferes with how your content displays.

This issue can occur almost anywhere you can enter text in Squarespace, including:

Text Blocks

Blog excerpts

Image captions

Product descriptions

To avoid formatting issues, we recommend entering text directly in Squarespace. If you like working in a word processor and pasting into Squarespace, consider using a plain text editor such as Notepad for Windows or TextEdit for Mac instead of other programs.

The sections below cover steps you can take to troubleshoot text formatting, reformat text, and prevent these issues from reoccurring.

If you see large or uneven spacing in your text after following these steps, remove text formatting by following the steps below. Then, delete the extra spaces and use paragraph and line breaks to adjust text as needed.

Tip: A line height of 0em may cause overlapping text, especially on mobile devices.

Fix heading issues

If a paragraph doesn't have a full line break, trying to apply Heading 1, 2, or 3 to one line of text can apply the heading to the whole block.

To only apply a Heading format to highlighted text, ensure the text is in its own paragraph by pressing Enter between the next chunk of text.

Paste new content as plain text

When copying and pasting text, we recommend pasting as plain text. This option strips all stray formatting that carries over from an external program so you can apply font, color, and size changes.

There are two ways to paste as plain text in a Text Block or other text editing area in Squarespace.

Use your mouse or trackpad

Copy the text. Then, click the Paste as Plain Text icon, which looks like a clipboard.

Paste the text in the box, then click OK.

Use your keyboard

You can use a key command to paste plain text. This removes formatting without needing to open the Paste as Plain text box:

Troubleshoot special or foreign characters

Sometimes foreign or special characters appear bold or in a different font than surrounding text. This issue may be due to browser variations in rendering special characters. If you copied and pasted this text, try typing the text directly into Squarespace.