What do you do when a customer threatens to leave your product or service? Some companies don’t respond at all, while others reply with an exit survey. But for early-stage companies, trying to win them back—and learn from their feedback—is often a better strategy.

Comments

Good responses. Winning back customers who have walked away is not easy. After all, they have left for a reason. Finding out and Admitting your mistake and making a promise to correct them is the first step. Also, offering them concessions to win back their business helps. Finally, make sure you follow up after they have come back to ensure they are happy to come back to you.