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3. Account Menu

3.1 Home

Once you're logged in, you are on the home page of your account. On the home page, you can find general and technical messages and announcements about our platform, as well as alerts specific for your account (e.g. transactions).

If it's your first login session (usually in the test environment), you will see a list of steps to follow.

3.2.1 Support menu

3.3 Configuration

3.3.1 Password

Here you can update passwords for your user(s). You can change your password at any time; in two cases, however, our system will automatically ask you to change your password for security reasons:

You have logged in for the first time with a password that has been newly issued by our system (the initial account password, a new password you were issued via the "Lost your password?" procedure or a "New password" action in the user manager page) as the password automatically expires upon the first login.

You have been using a password (which you chose yourself) for a period of 90 days.

To change your password, click the "Change password" under the User Info icon on the upper-right hand corner of your Back Office account and follow the instructions. You will be asked for your current password, and to enter and confirm your new password. For added security, you can also activate or deactivate two-factor authentication. See below for more information.

Note: If you wish to change the invariable API password, select the API USERID in the USERID drop-down box on the "Change password" and set the new password.

Two-factor authentication

Two-factor authentication (2FA) adds an additional layer of security to your account by requiring a second dynamic passcode on top of your standard ePDQ username and password. Once the 2FA verification is activated, you will be required to enter a time-based one-time passcode (along with your existing login password) as unique verification code to log into the ePDQ account. Please note that a mobile device is required to generate the time-based one-time passwords.

Please install an authenticator application on your mobile device. The ePDQ account supports the following authenticator applications: Google Authenticator (Android, iOS, BlackBerry), Authenticator (Windows Phone). Please note that from the moment 2FA authentication is activated on your account, it is also linked to your mobile device. Before changing or resetting your mobile device, we strongly advise you to deactivate your 2FA authentication before setting it up on your new device.

How to activate

You will be directed to the One Time Password configuration page. Open the authenticator application on your mobile device and scan the QR code displayed on the page (or fill in the number right below the QR code).

Confirm the activation by entering the 2FA passcode.

Enter your ePDQ account password to confirm the modification and click “Submit”. You have now activated 2FA in your ePDQ account.

How to deactivate

You can deactivate 2FA for your user:

Go to Configuration > Password > One Time Password configuration.

Open the authenticator application on your mobile device. On the One Time Password configuration page, enter the 2FA passcode displayed on your mobile device.

Confirm your request to deactivate 2FA by entering the ePDQ account password to confirm the modification and click “Submit”.

As a merchant admin (with access to user management), deactivate 2FA for another user.

You can also request an administrator (with access to user management) on your enabled account to deactivate 2FA.

Your options: overview of your current solution and the available 'Recommended & other options' for your account.

Languages and URL: indication of the various languages in which you want to be able to display the payment page, and a field to enter the URL for the general conditions (only visible for accounts with e-Commerce 3-tiers access).

Currency: indication of the currencies in which you wish to accept your customer’s payments, and which are accepted by your acquirer (only visible for accounts with the multi-currency option).

Data Retention Management: Here you can change the number of days you want your transaction data to be saved on our platform. You can choose any number between 45 and 540 days. The default is 540 (about 18 months). After the configured time, the transaction data is deleted.

If you can't find the explanation for a specific error, we recommend you to check with our ePDQ Support.

Optionally, you can also have our debug mode activated (temporarily, up to 8 hours). This allows you to see what causes a specific error, and thus how to resolve it. Please contact our ePDQ Support should you want to activate debug mode.