Social Experience Core

Can you coordinate each team’s social engagement on Facebook, Twitter, Pinterest, LinkedIn, Instagram, VK, Sina Weibo, and more?
With Sprinklr’s Social Experience Core, a company’s social data and insights are accessible across the entire platform—not stuck in siloed tools. Your ability to moderate, understand customer profiles, govern all messages, and manage content, will help your company keep the customer at the center of everything.

Smart Content

Planning and Publishing

Planning

Keep everything on track

View your campaigns, events, and posts in one place to empower a more collaborative marketing strategy. Mix and match content filters – like channel, campaign, account, status, and date – to see what’s most relevant to you.

Create, store, and organize all content for easy access.

Plan the right content with a global calendar.

Schedule, deploy, analyze targeted messages across channels.

Organizing content messages and assets across various social accounts (brands, locations, etc.) and the plethora of social channels (Facebook, Twitter, etc.) can be really overwhelming. Sprinklr’s Planning module provides a planning process that works in tandem with marketing processes and a fully integrated marketing platform.

Asset Management

Set content permissions, embargo dates, and expiration dates to ensure content is used in the right place at the right time – and by the right person. Use engagement metrics to generate ideas for new material.

Maximize your investment in content sourcing and production.

Manage your multimedia content and deployment across all social channels.

Share and reuse winning content across the organization.

Pull consistent, aggregated content metrics across all social networks.

Case Management

Case Closed

Automatically group inbound messages into designated cases, with a unique ID and owner assigned to each case. This enables a more rapid and consistent customer service experience from case creation to resolution.

Case Management gives brands the ability to compile messages into a shared “case” for greater context – which messages relate to the same topic/case? Which cases are resolved or still pending? Which cases are high priority and actively worked on? Sprinklr Case Management provides instant collaboration around case details and progress, so resolution happens faster.

Automation

Be smart about it

Use decision trees to create rules that enforce any process – even while you’re asleep. Automatically route and tag inbound messages, trigger ads based on volume thresholds, or update audience profiles with listening data.

Enhance operational efficiency.

Reduce and simplify workload and effort.

Perform bulk actions in one fell swoop.

Focus on important tasks by delegating repetitive, tedious ones to software algorithms.

Distributed User Management

Get everyone involved

Assemble similar users based on department, role, location, or department into a common profile for provisioning. Then, easily wrangle the constantly changing titles, permissions, and employment of your users.

Harness a simple way to manage user provisioning in distributed, global organizations

Manage, monitor, and govern thousands of distributed users and accounts.

Measurable

success

Reporting

Turn your data into action

Gather data from all your social channels in one place to see the whole picture. Dive deep and customize metrics to capture what’s working – and why. Share and send beautiful, custom reports to highlight successes.

Drive business outcomes based on historical and ad-hoc data.

Analyze the insight you need to control, adapt, and drive business outcomes.