This is my first post, so bear with me. I started working from home with a customer service company that routes phone calls to my house through a VPN & call center software.

For two weeks, I had no problems. Then two days ago, in the middle of a call. I lost my connection. I have not been able to connect back to the call center since, either inside the VPN or outside.

The IT guy I'm dealing with says it's a Vonage problem. That Voip is not stable enough to hold the connection. I'm not buying it, since I went from no problems to not connecting at all. It's not like I've been having it go in & out. Now, I'm not a techie myself, but my hubby's an engineer, and he's not buying it either.

The IT guy also says that Vonage may not be able to support calls along with the VPN--there's not enough bandwidth. What do you guys think?

I may have to go to the expense of getting another non-VoIP phone line to get around this. I think there's trouble with the call center software, and Mr. IT is looking for an easy answer. Any info is GREATLY appreciated...