The Difference Between Customer Numbers & Account Numbers

When making a payment or change to your account please be sure to note your Customer Number as well as your Account Number. A Customer Number will stay the same to maintain historical data for a user. An Account Number will change when a location or address is added or changed for a user. It is important to have both numbers noted to ensure payments are not credited to an outdated address or the wrong property, if there are multiple properties owned.

Board of County Commissioners Approve Revised Rates, Fees, and Charges

The much anticipated acquisition of the Pasco Aqua Utility System, by Pasco County Utilities (PCU), will take full effect during the summer of 2020. In preparation for the acquisition a rate increase of two percent will be reflected on the February 2020 billing statement, inclusive of any usage that took place the month prior. PCU is committed to a seamless transition for the 3,400 new as well as all current PCU customers.

Establishing a two percent rate increase for all monthly water, wastewater, and reclaim water bills was approved at the December 10, 2019, Board of County Commissioner (BOCC) meeting. The average residential customer using 6,000 gallons of water would see a billing increase from $75.30 to $76.78, a difference of $1.48.

A full listing of new rates and charges is available online or documents associated with the BOCC approved Resolution can be viewed through UT20-0106.

Review: Additional updates, resources, and information can be found on the PCU Rates webpage.

The following steps are to restart services that have been disconnected due to non-payment or a delinquent account:

Step One: Making a payment to restart service is the first step in getting services reconnected. Personal Checks are NOT an accepted form of payment to reconnect services.

Payments to reconnect service can be made online though Pasco Easy Pay or though Pay-by-Phone at 844-450-3704. Customers unable to use the online or phone features have the alternative option of using the drive-through in New Port Richey and Land O’ Lakes to pay by Cashiers Check, or Money Order, open Monday - Friday from 8:30 a.m. - 4 p.m.

Paying the wrong amount will delay re-connection of services.

A fee of $129.00 will be included in the total bill to restart service.

A new deposit will be required if there is currently no deposit on the account.

Step Two: After a payment has been made, using any of the methods above, contacting a Customer Service Representative is required.

Payments and a notification call made prior to 2 p.m., on the day your services were turned off, will be restored the same day.

Payments and a notification call made after 2 p.m., on the day your services were turned off, will be restored the next business day (Monday - Friday).

Both full payments and partial payments made after services have been disconnected, customers must contact the main office to have service reconnected.

Beginning October 1, 2017, Pasco County Utilities customers will be charged a $2.75 convenience fee when paying their utility bill using credit cards and eChecks, whether online or over-the-phone. Payments made using a credit card in person are charged a 2.65 percent convenience fee.

To continue providing alternative payment options that surpass current security standards, Pasco County has partnered with Paymentus Corporation, a 3rd party payment processor. The convenience fee will be assessed for the use of all credit cards and eCheck payments. Online and over-the-phone payment benefits include:

Enhance financial security to customers

Secure and easy online access to pay a utility bill

Assurance associated with instant payment options and confirmation of payment

Payments using a Visa are available online or over-the-phone. Visa is not accepted for payments made in-person.

Important Note: When using a credit card or eCheck to make a payment, online or over-the-phone, the convenience fee of $2.75 will be charged for each payment of $500 or less. For payments over $500, a $2.75 fee will be assessed for each $500 increment within the total payment.

In addition, no portion of the service fee is retained by Pasco County Utilities; it is exclusively to cover the costs incurred by the payment processor.

Disclaimer: This web site is intended for personal use of the customers of the Pasco County Utilities Services Branch on a limited access basis for informational purposes and to offer the option of paying a utility bill using electronic methods. Unauthorized attempts to access or change information on this service are strictly prohibited and may be punishable under all applicable laws.

By using this service, the User agrees to indemnify and hold harmless Pasco County and its officials, employees, agents and contractors for any damage of any type that may be caused by accessing this information via the Internet or using these electronic services.

Pasco County online payment services are not available during certain hours due to normally scheduled maintenance activities. If your business transaction has a due date associated with it, it is your responsibility to ensure that your payment is made by that due date. Delays caused by unavailability of any online service WILL NOT result in the reversal of any fees or late charges, as payments may also be made by other means such as postal mail and walk-in during normal business hours.

At present, we accept MasterCard, Discover, and American Express at each physical location with Visa, MasterCard, Discover, and American Express accepted online. After completing your payment, you will be presented with an online receipt to print for your records. If you provide a valid email address, you will also receive a receipt via email. Your payment will be processed at the close of the current business day, except for weekends and/or holidays, in which case your payment will be processed at the close of the next business day.

E-mail addresses are public records under Florida Law. If you do not want your e-mail address released in response to a public records request, do not send electronic email to Pasco County. Instead, contact departments by phone or regular mail.