Returns And Exchanges

Our goal is for you to be 100% satisfied with your purchase from WWW.FAVELABRASIL.CO.UK. If for any reason you are not satisfied we would be happy to do an exchange or return for you.

Please note: We do not accept returns or exchanges for Favela Originals items not purchased from WWW.FAVELABRASIL.CO.UK.

RETURNS

Item(s) purchased from WWW.FAVELABRASIL.CO.UK must be returned at the customers expense in new, unused condition with original tags still attached, within 14 days of receiving the shipment, in order to receive a refund. To return an item(s) for a refund just send it to the address below with a copy of the original invoice and a written explanation of why the item(s) is being returned. A refund will be issued in the original form of payment. Please allow 5 working days from receipt of a return for us to process a refund. Once a refund has been processed you will receive a confirmation email. Emails are sent to the same address as the one your order confirmation was sent to. Please allow a further 5-10 working days for the refund to be credited to your account. Please note refunds will only be issued if the item is faulty.

All returns and exchanges should be shipped via insured traceable mail in a secure package to the following address:

If you purchased an item from WWW.FAVELABRASIL.CO.UK and want to exchange it for a different color, size or style, you can do so by returning the item(s) at your expense, within 14 days of receiving the shipment, with a copy of your original receipt and a written explanation of the items you would like. We will ship the new items to the original shipping address, however you are responsible for the extra shipping cost. All exchanges are dependent on current stock. Please check availability on WWW.FAVELABRASIL.CO.UK or emailing info@favelabrasil.co.uk