Many families today have a shared home computer to help with day-to-day activities. A teen can search for a job and stream shows. A parent can check work emails, pay household bills, and shop online. A youngster can play an educational game to buy Mom or Dad a few minutes of peace. Yet with COVID-19 sending so many people home to work, the shared computer is getting a lot more use.

Not every employee was lucky enough to get sent home with a business laptop. Some employers ask you to use your own computer. At the same time, you may also be accommodating kids doing online learning, and those little ones still want to go online and point and click to help Elmo plan a birthday party.

But sharing the computer can now present a security risk. You may have important work documents on the home computer. You could log in to the business network unaware of malware downloaded onto your home device, and, of course, that malicious software isn’t doing your home computer any favors either.

With so many people using the computer, make sure to set up virus protection on your home device. Additionally, you may set security patching and software upgrades to happen automatically. One of your young users could be seeing the message requiring an update and ignoring it. That leaves you unaware the software is vulnerable to bugs or threats.

Setting Up Personal Profiles

With everyone sharing the desktop, your work is at risk. You could have downloaded a spreadsheet containing employee personal identification information. That represents a compliance risk if another user inadvertently accesses the document.

Or you could lose hours of work. Someone else might drag that project you’ve been working on to the trash with a school assignment rubric.

Our IT experts can set up different account profiles for each user. Doing this not only helps to secure your work from home, but can also add protection for your kids.

The immediate appeal is personalizing the desktop for the individual user. Your kids can pick their own home screen backdrops and menu bars. You might not need access to TikTok, but your teen is thrilled to have it right there on the desktop. For smaller children, you can make icons and text bigger. Set up narration to give yourself a break from the umpteenth reading of Goodnight Moon.

For parents, security advantages of the profiles include being able to set up the following:

Web filtering enables you to set rules to screen incoming Web pages. This can help avoid children seeing explicit content or accessing a malicious site. You might also limit Web browsing to particular sites.

App limitations can ban kids from buying and downloading certain apps or making in-app purchases. For older kids you could require parental permission first.

You can set up Screentime limits for particular sites (e.g. Netflix or YouTube) or allow young people to access online content only at certain hours of the day.

Age restrictions allow you to filter mature content from search results. These also filter what apps, games, and media the young user can view or buy.

Individual profiles also make it easier for parents to track online activity and computer use. We can even set it up for you to receive reports on Web browsing and application use.

Secure your work from home and protect your family of users. Get help setting up the right controls for your home computer needs. Contact us today at (515)422-1995!

Your business has the OK to go ahead and get back to work on-site. You want to return to your office, but you don’t want to risk people’s health by doing so. After all, some say it’s too soon to go back. Plus, others predict a second wave of COVID-19 is likely. These suggestions can help you return to work while prioritizing safety.

Not everyone will welcome the call back to the corporate environment. Some employees may still be in a population vulnerable to the virus. They may want to take leave instead of returning to the work environment. Others may simply not show up.

Have your HR team send out a written notice informing employees of the timeline for returning to the office. Educate them about precautions you’re taking to provide a safe work environment. Ask for a written response of people’s intentions. Then, IT can start establishing procedures for getting everyone back to work.

You may have had great success with remote working during the quarantine. This could position you to allow workers to stay home if they are at risk or oppose the idea of returning “too soon.”

For those coming back, support social distancing by phasing in people’s return. Your business could also use a hybrid IT solution to allow people to come in just three days a week, and they could continue to work two days at home. This allows staggered re-entry and reduces the numbers of people on-site at the same time.

Back-to-Work Technology

You may be thinking you already have all the tech you need to go back to the office. C’mon, you were already working from there before this whole thing started. Plus, now you have all the new tools you added to support remote-employee productivity.

Still, you may not have invested in a long-term remote-work solution that will now support a hybrid model. Or perhaps the on-site tech you’ve long relied on isn’t meant to handle remote working for the long haul.

To achieve a flexible hybrid model, go with cloud solutions or expand on-site IT. Do you need to add infrastructure to handle remote employees using virtual private networks (VPNs)? Both on-site staff and off-site workers might need to securely access systems at the same time.

Adopting cloud collaboration software allows co-workers to access network resources simultaneously, regardless of location. Or with virtual desktops, employees can access the same files and business applications on their work machine or on a personal device.

Bringing people back to the office, you’ll want to rethink the physical setup. Support social distancing by spreading employees’ seating arrangements out more. This will require moving around computer hardware, too.

If you were previously sharing technology, you’ll also need to add more desktops. Or you might invest instead in more laptops or portable devices. This could mean securing more software, too.

Added IT Precautions

Finally, cybercriminals are opportunistic. They’re already exploiting people with malware promising vaccines or cheap masks. These bad actors are also looking to exploit the tech demands on businesses. Many businesses adapted to a new way of doing things: they moved files to the cloud, and they allowed employee access from personal devices, but they did so quickly.

Explore any new vulnerabilities from your transitions. This is a good time to double-check permissions. Ensure that accountant Jane can access staff wage data but that receptionist Jenny can’t. Also, confirm that all virus protection and security patches are current.

Active planning is the answer to a smooth return to work. While offering protective coverings and ramping up cleaning in the office is important, make sure that you don’t overlook your technology needs.

Our IT experts can help you adapt nimbly. Contact us today at (515)422-1995!

They don’t always get credit, but climbers reaching the summit of Mount Everest rely on a Sherpa to guide them. Making information technology decisions can feel like climbing a mountain, but there’s help for that, too. A managed services provider (MSP) can be your technology Sherpa.

With so many of us working off-site right now, digital transformation has moved from “wouldn’t it be nice?” to “we need to be there now.” Technology is as essential to business success as oxygen is to those scaling Everest. Going digital can be daunting, especially when under pressure to get your business back on track. Where does one even begin?

Working with an MSP, you partner with consultants to navigate the technology mountain. Even before COVID-19 sent so many people home to work, MSPs provided IT help:

researching new technologies to help customers collaborate better and work more efficiently;

finding cost savings and ways to streamline business processes;

offering cybersecurity and data backup strategies to suit business needs;

monitoring and maintaining IT networks, systems, software, and applications;

keeping systems up to date and secure;

migrating business applications to the cloud.

The current environment is challenging businesses to pivot quickly, yet it’s business as usual for the MSP. Our experts have prepared for decades to help business enable work from home and save money.

Taking the MSP Route

Working with an MSP, you gain the assistance of IT consultants to make the right tech decisions. This isn’t just deciding what online meeting platform works best for your needs (although an MSP can do that, too). A great MSP partner will take the time to learn:

how you do business now;

what technology is available;

how users engage with the technology (on-site, mobile, a hybrid?);

what your end users are looking for;

short- and long-term business goals.

With this information, they can provide IT help at the business-strategy level. The MSP will see what works and what doesn’t. Drawing on a depth of experience with other customers, an MSP can avoid expensive mistakes. With a wealth of contacts with technology vendors, the MSP can often find you better deals.

The MSP partner makes IT its sole focus. You can spend your time on other important areas of your business. For a consistent subscription fee that shows great ROI, the MPS will work to:

improve efficiency and flexibility;

enhance security and compliance;

monitor and maintain your business systems;

reduce costs and streamline processes;

identify new technologies that can boost your users’ productivity.

Technology Tailored to Your Needs

Up until now, you may have been taking the guided bus tour approach to technology. You pay for an IT service and expect it to take you from point A to point B without a hitch. Working with an MSP, you’ll get a tailored IT solution. After getting to know your technology, user practices, and strategy, the MSP develops a customized journey. Your digital transformation will follow a step-by-step approach that considers your particular characteristics.

Work with an MSP as your technology guide. Our experts can help you pivot if you need to. We can help you allow staff to work at home, securely and efficiently. We can help you save money. We can help downsize technology if that’s what the current situation requires and make smarter decisions as you scale Mount Technology with the help of our experts.

An MSP can even work virtually to provide the strategic support you need. Contact us today at (515)422-1995!