Date: September 15th – December 15th 2018 – with possibility for renewal

Position Overview: The Customer Service Assistant will provide crucial customer service support on evenings and weekends, primarily through phone support. They will work closely with The Crucible Registrar to ensure all customers receive quality assistance and all issues are resolved in a timely manner.

This is a highly self-motivated position, working mostly individually but with varied staff and departments. Are you the customer driven, tech-savvy multi-tasker we are looking for?

Key Responsibilities:

Provide evening and weekend phone support for The Crucible with a focus on registration needs.

Responsible for maintaining a high level of professionalism with customers/students and working to establish a positive rapport with every caller.

Use Google Voice, Google Drive, text apps, and voicemail to service customers and share information.

Resolve customer complaints via phone, email, or in-person; or forward where a higher level of assistance is needed.

Assist with class registrations, transfers, or refunds.

Advise on company information.

Work with Registrar to ensure proper customer service is being delivered and all issues are resolved.

Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

Greet customers warmly and ascertain problem or reason for calling, needing assistance, or visiting The Crucible.

Qualifications

Minimum of two years’ experience in customer service

Excellent verbal and written communication skills and interpersonal ability

Strong organizational ability and attention to detail

Ability to work independently and to work in a team

Demonstrated project management skills, including managing and prioritizing projects with multiple and often competing deadlines, and ability to work under pressure.

Strong computer skills, including Microsoft Word and Excel

Salesforce experience preferred

E-Commerce experience a plus

Nonprofit, educational, and or industrial arts experience a plus

Able to work irregular hours, including evenings and weekends

Demonstrated commitment and ability to communicate with a wide range of people.

BA/BS preferred, but not required. Re-entry okay.

Must hold a valid CA driver’s license

How to apply: Please e-mail cover letter, resume, and three reference contacts (PDF format) to