THE NAWDP BOOKSTORE

MORE OPTIONS ....MORE SAVINGS FOR MEMBERS

NAWDP has partnered with Axzo Press to bring you innovative and widely acclaimed training resources that focus on business and professional soft skills development. Each of the 300 books has been written by top experts in their field; and they have been designed to communicate important and relevant information in an easy-to-use, fun, self-paced format.

For Example:

This course will demonstrate communication techniques that build customer loyalty, and how to defuse customer anger with attentive listening and empathy, focus on the customer's needs without blaming, and respond to personal accusations without becoming defensive. You will learn how listening, nonverbal communication, feedback, and management all help to deal with an unhappy customer, and turn the situation into a positive one