The making of a Steinway piano is a time-honored process involving the hands of many skilled craftspeople over the course of almost a full year. Steinway & Sons pianos are built in just two factories worldwide - one in Astoria, NY and one in Hamburg, Germany. Both factories have been building pianos for well over a century, and although Steinway has always been at the cutting edge in utilizing and perfecting the latest technology where it could make the piano better, we have found that certain things are simply better when done by skilled craftspeople than by a machine. For that reason, many parts of the process in building a Steinway have remained essentially unchanged for generations. So much so, that we were able to take decades-old audio from a narrated factory tour by the late John H. Steinway (great-grandson of Henry E. Steinway, who founded our great company in 1853) and use it as the narration for footage shot at the Steinway NY factory in 2011 by Ben Niles, producer of the documentary film "Note by N