About Key Title

Steve Harker, Owner

In the early 1970’s, while working as a Legal Assistant, Carole Milan, our founder, discovered some unethical practices taking place in the law firm that employed her. Ultimately, she would be the State’s witness against that firm and as such, was forced into rethinking her career.

Carole Milan, Founder

The experience she had with that law firm formed the foundation of a business focus that would drive Carole’s career decisions for the remainder of her working days. From her licensing as a Realtor in 1976, to her transition into the title industry as a settlement officer in 1989, to the formation of Key Title in 2000, Carole remained true to two principals: First, run your business with the utmost integrity, and second, treat your employees and your clients like family.

Bob Johnson, CEO

Carole always had a passion for good business and the life-long relationships it formed as well as a knack for growing things. When her business partners in Key Title wanted out, she took on the company by herself and, encouraged by her husband Roy, grew it from a staff of four in 2002 to over a dozen employees in 2014.

“A business owner must continually evaluate what is in the best interest of the company… I decided it was time to seek a new owner. There were multiple interested buyers, but I was not in a hurry and I was determined to find a new owner that would maintain the culture of integrity in a family-like work environment. That was accomplished on April 1, 2014, when ownership transferred to Steve Harker, a Harford County resident and attorney. He brought in Bob Johnson to take care of the day to day operations. Under (their) expertise, Key Title continues to be a very successful title company.” (Carole Milan)

Since the transition to new ownership in 2014, the company has maintained its tradition of steady growth, opening its second office in Towson, MD in 2016. The secret to its continued success is no secret at all- just a continued focus on integrity and treating people right.