Mobile Products Support

Weather Alert

Point Comfort, TX 77978

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WeatherBug Mobile Alerts Support

Below are answers to some common questions about the WeatherBug Mobile Alerts. If
you require additional information, you may fill out a Support Request Form, visit the WeatherBug Forums or call 1-800-223-2145.

Subscribers receive text-based messages providing severe weather watches and warnings
based on their selected ZIP Code. In addition, subscribers can also select up to
3 forecasts sent to their phones on Monday, Wednesday, and/or Friday. Premium subscribers
get more forecasts (daily) and access to the WeatherBug Plus premium desktop application.

Your mobile phone must be able to send AND receive text messages to work with the
WeatherBug Mobile Alerts service. For Nextel the phone must support WAP, which most
phones sold do; they must also have WAP access as part of their service plan. If
in doubt you should check with your mobile phone company to verify that both your
phone and account are enabled for messaging.

Messages will normally be delivered immediately upon issuance. However factors outside
of WeatherBug's control mean delivery times to you can not be guaranteed. The most
prevalent of these factors are the mobile phone companies' service level guarantee
limitations, such as network outages, roaming, out of service area, line and network
traffic issues.

In the event of failure to deliver at time of issue, messages will normally be held
on the mobile phone company's network and delivered some time after your phone becomes
available within the service area.

For the majority of mobile phone companies, billing is to the subscriber's wireless
account. However the Mobile Alerts service for Nextel subscribers does require use
of a credit card. Nextel and their partners are responsible for processing credit
card charges.

Under normal circumstances it is our understanding that refunds are not available.
Please remember that it is the mobile phone companies who control billing. Subscribers
should contact their mobile phone company's customer service.

All billing inquires should be handled through your mobile phone company. For all
other customer support inquires, please contact WeatherBug's
Mobile Customer Support team via email
or call 1-800-223-2145.

If you did not get an alert, please note that ONLY alerts issued by the National
Weather Service for your ZIP will be sent. "Severe weather" described by a TV weatherman
may not be an actual NWS alert.

Next, check your settings at
http://www.weatherbug.com/mobilealerts (top right corner, click My Account)
and login in using your cell #- make sure your alerts are set to HIGH and not MEDIUM
to get all the alerts.

This could be attributed to other factors including: out of service area, wrong
ZIP Code setting, poor signal strength, network outage, etc.

Sometimes the NWS will update warnings to account for changed times and other factors,
and that may give the appearance of the same warning being issued on multiple occasions.
It is also entirely possible for a warning to be issued, expire and then another
warning of the same type be issued.