Problem with my New Site

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Hey There. I am on the new website builder and am having an issue with my payment buttons. I use a third party, sendowl, to handle digital distribution of my audio recordings. I have been using them with no problem for the past 2 years integrated into sitebuilder. Each "add to cart" button has html code attached. On site builder when my customers bought something, the "add to cart" button would give them a nice little pop-up window, superimposed over my pages. Through website builder, however, the "add to cart" buttons are taking them off my site into a new page entirely.It's not workable as people often purchase more than one item and this makes it confusing my for customers. Confusion on their end means less sales for me.I spoke with sendowl today and the response I got was, "It looks as though something has changed at homestead's end that is stopping our JavaScript from running correctly, which as a result means your customers are being taken away from your site (instead of shown a nice popup)."Can you guys please look into this? It's a pretty big deal, and if I can not get it resolved here, I'll need to move my site elsewhere or change my digital distribution services, either would require a lot of time and effort. I just spent the better part of 2 weeks rebuilding my site on the new platform due to the "secure/unsecure site issues", so the idea of having to now tackle another potential rebuild or having to upload all of my content to another digital distribution service is making me a bit cranky.Thanks.

I apologize for the long wait. Just so you know, commenting like this to make sure someone has seen it is actually counterproductive, because it reflects in our system as a new comment, and pushes your question to the back of the queue. We answer questions oldest to newest so that the people who have been waiting the longest get an answer first. I don't want you to wait for an answer longer than necessary, so just wanted to let you know how our system works. I'm glad you were able to talk to someone and get an answer quicker than I was able to provide one today.

As I suspected there is not anything that can be done on homestead's end to fix this. I'll wait to hear back from sendowl, to see if they can come up with a workaround.If not, I think I'll be moving my site to a host that can both give me a site and digital distribution via ecommerce, which is something homestead's stores do not offer.

I'm super frustrated right now about this.It seems like the html interface on website builder is not hacking it.I just tried with another digital distribution company. They have a beautiful set-up. When I played with it on website builder, no go.I really, really hope the developers will look into this.If we can not use html on website builder effectively that's going to send some people elsewhere (me included).To reiterate, this was not an issue at all on sitebuilder.

It's the "add to cart" buttons on this page and all other pages like it.The cart should open up as a pop-up superimposed over my web page.Instead it's opening in a brand new browser window or tab.Then if you click the x in the corner of the shopping cart, you get a white page with the "add to cart" button on the upper left hand side.On pc this is not terrible (although not the way it should be) because you can see from your tabs that you;re on another page and see that to get back to my site you just need to go back. But on the phone, it's really bad. If you click "continue shopping" in the bottom of my cart, it just takes you to a blank white page, no way to get back to my site, no way to continue shopping, and no way to check out of the cart you just put an item in.http://www.noraherold.com/2018-monthly-transmissions

Ok I do see what you are referring to. This isn't something we could fix in our builder, but you most likely could manipulate the code they gave to you achieve the result you are looking for. I can't tell you what to do with the code since it is 3rd party, but you could try removing the script portion of the code and make the HTML element bigger and see if you can make that work.

I am just going to continue to explore other web hosting options.I appreciate your help, Elizabeth. However, the lack of available support at homestead, the years of dealing with the limitations and this piece now, that keeps getting throw back on me (even though it's clearly an issue with how website builder is reading the javascript), is making me look elsewhere.