topic Re: Private listening audio drop-outs with the remote on 5GHz? in Remotes & Accessorieshttps://community.roku.com/t5/Remotes-Accessories/Private-listening-audio-drop-outs-with-the-remote-on-5GHz/m-p/491780#M1268
I'm getting new stuttering with Roku Express + (3710) on 8.0-4108 using private listening, 2.4Gz. Don't notice any unusual traffic on WiFi Analyzer. Stuttering goes away after 30 second or so, but happens at the beginning of each new you tube video. Listening on Android Roku app.Sat, 04 Nov 2017 02:39:44 GMTjuan2watch2017-11-04T02:39:44ZPrivate listening audio drop-outs with the remote on 5GHz?https://community.roku.com/t5/Remotes-Accessories/Private-listening-audio-drop-outs-with-the-remote-on-5GHz/m-p/491777#M1265
<P>Has anyone else noticed frequent audio interruptions using the remote headphone jack, but only when the Roku is on 5GHz Wi-Fi (as opposed to 2.4GHz)?&nbsp;&nbsp;<SPAN style="font-size: 100%;">Wanted to see if this is a known problem or if I should do further testing on my end.</SPAN><BR /><BR /><I>(Note that my Roku phone app private listening does not have these drop-outs, though it can have a different issue with audio out of sync depending on location and router being used.&nbsp; AFAIK remote headphone jack works over Wi-Fi Direct between the Roku and remote without going through the router, though the connection shares the same Wi-Fi channel as the router since the Roku has to re-use the same radio.&nbsp; In contrast, phone app private listening audio is sent over the router connection.)</I><BR /><BR />Anyways, I tried remote headphone jack private listening a couple weeks back at 2 houses, using combinations of various enhanced remotes with headphone jack and the 2017 Ultra, 2016 Ultra, 4K Stick+, HD Stick, Roku 3, and 2017 TCL 4K Roku TV's.&nbsp; Half were on OS 7.7 at the time, but I can re-try on OS 8.0 after today.<BR /><BR />In most instances I heard more audio stuttering when the Roku was on 5GHz.&nbsp; Which is strange since 2.4GHz definitely has more congestion at both houses (the usual combination of having more 2.4 signals from neighbors et al, less channels to avoid overlap, and having those signals travel further into other homes).&nbsp; In general, speed tests on 2.4 show random dips whereas 5 is usually stable.&nbsp; Interestingly, Miracast screen mirroring (which also normally works over Wi-Fi Direct) with the Roku on 2.4 shows a few anomalies here and there, but stable on 5.<BR /><BR /><BR />Hmm, both houses happen to use the same Asus AC router.&nbsp; Perhaps I should do more testing with other routers/locations...</P>Wed, 09 Oct 2019 18:27:43 GMThttps://community.roku.com/t5/Remotes-Accessories/Private-listening-audio-drop-outs-with-the-remote-on-5GHz/m-p/491777#M1265beq2019-10-09T18:27:43ZRe: Private listening audio drop-outs with the remote on 5GHz?https://community.roku.com/t5/Remotes-Accessories/Private-listening-audio-drop-outs-with-the-remote-on-5GHz/m-p/491778#M1266
I encounter this every now and then. My best guess is that the remote is trying to use the same wifi channel the wlan is on, but I cannot seem to convince it to switch and I'm not forcing my entire network onto a different channel just to please the remote.Fri, 03 Nov 2017 00:22:20 GMThttps://community.roku.com/t5/Remotes-Accessories/Private-listening-audio-drop-outs-with-the-remote-on-5GHz/m-p/491778#M1266Tekneek2017-11-03T00:22:20ZRe: Private listening audio drop-outs with the remote on 5GHz?https://community.roku.com/t5/Remotes-Accessories/Private-listening-audio-drop-outs-with-the-remote-on-5GHz/m-p/491779#M1267
I should've mentioned a couple of things:<BR /><BR />1) I think I'm only getting the frequent headphone jack audio drop-outs on 5GHz with the 2017 Roku players (Ultra / 4K Stick+) and 2017 Roku TV's (TCL 4K).&nbsp; The Roku 3's were fine regardless of 2.4 or 5 GHz.&nbsp; (I forget how the 2016 Ultra fared...)<BR /><BR />2) All the players were tested vertically attached to the back of a TV.<BR /><BR />I wonder if the newer hardware have more sensitivity with the remote connection, or require more delicate positioning for the 5GHz antenna...Fri, 03 Nov 2017 06:08:03 GMThttps://community.roku.com/t5/Remotes-Accessories/Private-listening-audio-drop-outs-with-the-remote-on-5GHz/m-p/491779#M1267beq2017-11-03T06:08:03ZRe: Private listening audio drop-outs with the remote on 5GHz?https://community.roku.com/t5/Remotes-Accessories/Private-listening-audio-drop-outs-with-the-remote-on-5GHz/m-p/491780#M1268
I'm getting new stuttering with Roku Express + (3710) on 8.0-4108 using private listening, 2.4Gz. Don't notice any unusual traffic on WiFi Analyzer. Stuttering goes away after 30 second or so, but happens at the beginning of each new you tube video. Listening on Android Roku app.Sat, 04 Nov 2017 02:39:44 GMThttps://community.roku.com/t5/Remotes-Accessories/Private-listening-audio-drop-outs-with-the-remote-on-5GHz/m-p/491780#M1268juan2watch2017-11-04T02:39:44ZRe: Private listening audio drop-outs with the remote on 5GHz?https://community.roku.com/t5/Remotes-Accessories/Private-listening-audio-drop-outs-with-the-remote-on-5GHz/m-p/491781#M1269
I've been using the headphone jack on for more than a year with my Roku3 and never had a problem. But a couple of weeks ago I "upgraded" to the 2017 Ultra and have been getting audio drops frequently (maybe every 10 minutes). The Roku is hardwired. Not sure how the remote is connected to the Ultra (is there a way to tell?).<BR /><BR />While I love the TV power and volume buttons the audio drops make me sorry I upgraded.Wed, 08 Nov 2017 02:48:10 GMThttps://community.roku.com/t5/Remotes-Accessories/Private-listening-audio-drop-outs-with-the-remote-on-5GHz/m-p/491781#M1269jbsjbs2017-11-08T02:48:10ZRe: Private listening audio drop-outs with the remote on 5GHz?https://community.roku.com/t5/Remotes-Accessories/Private-listening-audio-drop-outs-with-the-remote-on-5GHz/m-p/491782#M1270
Did the Roku 3 use a different technology (i.e. bluetooth) to send audio to the headphone jack on the remote?Wed, 08 Nov 2017 12:31:30 GMThttps://community.roku.com/t5/Remotes-Accessories/Private-listening-audio-drop-outs-with-the-remote-on-5GHz/m-p/491782#M1270jbsjbs2017-11-08T12:31:30ZRe: Private listening audio drop-outs with the remote on 5GHz?https://community.roku.com/t5/Remotes-Accessories/Private-listening-audio-drop-outs-with-the-remote-on-5GHz/m-p/491783#M1271
<P>I have *always* had audio dropouts when using headphones attached to my Roku 3 remote.&nbsp; Gave up on it a long time ago.</P><P>&nbsp;</P><P>[Edited to repair typo]</P>Sun, 05 Jan 2020 15:48:39 GMThttps://community.roku.com/t5/Remotes-Accessories/Private-listening-audio-drop-outs-with-the-remote-on-5GHz/m-p/491783#M1271makaiguy2020-01-05T15:48:39ZRe: Private listening audio drop-outs with the remote on 5GHz?https://community.roku.com/t5/Remotes-Accessories/Private-listening-audio-drop-outs-with-the-remote-on-5GHz/m-p/491784#M1272
That's interesting. I've always had trouble with the private listening via the phone app but my Roku 3 headphone jack was rock solid. Was one of my favorite features. Hope they are working on it.Wed, 08 Nov 2017 14:25:21 GMThttps://community.roku.com/t5/Remotes-Accessories/Private-listening-audio-drop-outs-with-the-remote-on-5GHz/m-p/491784#M1272jbsjbs2017-11-08T14:25:21ZRe: Private listening audio drop-outs with the remote on 5GHz?https://community.roku.com/t5/Remotes-Accessories/Private-listening-audio-drop-outs-with-the-remote-on-5GHz/m-p/491785#M1273
<BLOCKQUOTE>"jbsjbs" wrote:<BR />Did the Roku 3 use a different technology (i.e. bluetooth) to send audio to the headphone jack on the remote?</BLOCKQUOTE><BR />The only Roku remote that ever used Bluetooth was for the 2 XS, which did not have audio out on the remote. All other remotes use IR and/or Wi Fi Direct. The only remotes with audio (to my knowledge) are Wi Fi Direct.Wed, 08 Nov 2017 15:37:55 GMThttps://community.roku.com/t5/Remotes-Accessories/Private-listening-audio-drop-outs-with-the-remote-on-5GHz/m-p/491785#M1273atc980922017-11-08T15:37:55ZRe: Private listening audio drop-outs with the remote on 5GHz?https://community.roku.com/t5/Remotes-Accessories/Private-listening-audio-drop-outs-with-the-remote-on-5GHz/m-p/491786#M1274
<BLOCKQUOTE>"jbsjbs" wrote:<BR />I've been using the headphone jack on for more than a year with my Roku3 and never had a problem. But a couple of weeks ago I "upgraded" to the 2017 Ultra and have been getting audio drops frequently (maybe every 10 minutes). The Roku is hardwired. Not sure how the remote is connected to the Ultra (is there a way to tell?).</BLOCKQUOTE><BR />That's my particular experience too, our old Roku 3's (which came with a simpler enhanced remote without voice search, remote finder or TV vol/power) were mostly fine using the remote headphone jack.<BR /><BR />But our newer Roku models (which came with a more feature-rich enhanced remote) seem to be more "sensitive" in general, leading to audio drops using the remote headphone jack.<BR /><BR />But it's interesting to hear others with differing experiences.<BR /><BR /><BR />I also don't remember, when the Roku is hardwired, does the Wi-Fi Direct connection for the enhanced remote default to 2.4GHz or 5GHz?&nbsp; I want to try Ethernet next.Wed, 08 Nov 2017 18:50:09 GMThttps://community.roku.com/t5/Remotes-Accessories/Private-listening-audio-drop-outs-with-the-remote-on-5GHz/m-p/491786#M1274beq2017-11-08T18:50:09ZRe: Private listening audio drop-outs with the remote on 5GHz?https://community.roku.com/t5/Remotes-Accessories/Private-listening-audio-drop-outs-with-the-remote-on-5GHz/m-p/491787#M1275
Out of curiosity I've been experimenting with a few different scenarios today and here's what I've found:<BR /><OL type="1"><BR /><LI>The 2017 Ultra has the audio drops even if used with the Roku3 remote. I've only used the Ultra hardwired</LI><BR /><LI>The 2017 Streaming Stick (3800) doesn't come with a headphone jack in the remote, but when I PAIR it with the Roku3's remote the audio hasn't dropped a single time in several hours (the Ultra drops every 10~15 minutes)</LI><BR /><LI>I'll next try the 2017 Streaming Stick with the Ultra's remote</LI></OL>Wed, 08 Nov 2017 19:45:55 GMThttps://community.roku.com/t5/Remotes-Accessories/Private-listening-audio-drop-outs-with-the-remote-on-5GHz/m-p/491787#M1275jbsjbs2017-11-08T19:45:55ZRe: Private listening audio drop-outs with the remote on 5GHz?https://community.roku.com/t5/Remotes-Accessories/Private-listening-audio-drop-outs-with-the-remote-on-5GHz/m-p/491788#M1276
^ Interesting that the 2017 HD Stick (3800) <I>does</I> support the remote headphone jack (when paired with such a remote), in addition to the mobile app private listening.&nbsp; I just confirmed this too with the new Sticks I purchased.&nbsp; The 4K Stick+ (3810) also tested to work.<BR /><BR />In contrast, the 2016 HD Stick (3600) was previously downgraded (with OS 7.5?) to remove the remote headphone jack support.&nbsp; Even after updating the 3600 to OS 8.0, it still does <I>not</I> support any remote headphone jack.&nbsp; Your only private listening choice is using the mobile app.<BR /><BR /><!-- m --><A class="postlink" href="https://forums.roku.com/viewtopic.php?f=28&amp;t=99626&amp;p=565708#p552320">https://forums.roku.com/viewtopic.php?f ... 08#p552320</A><!-- m -->Wed, 08 Nov 2017 22:49:28 GMThttps://community.roku.com/t5/Remotes-Accessories/Private-listening-audio-drop-outs-with-the-remote-on-5GHz/m-p/491788#M1276beq2017-11-08T22:49:28ZRe: Private listening audio drop-outs with the remote on 5GHz?https://community.roku.com/t5/Remotes-Accessories/Private-listening-audio-drop-outs-with-the-remote-on-5GHz/m-p/491789#M1277
With my issue, I was getting the remote headphone audio drop-outs randomly <I>every few secs</I>, with the new hardware on 5GHz Wi-Fi (while using high-powered Asus AC routers with custom firmware, and with the Roku's attached vertically to back of TV).&nbsp;&nbsp;<SPAN style="font-size:100%">I, too experienced the issue regardless whether I was using the bundled 2017 remote or paired with an old Roku 3 remote.&nbsp; The original Roku 3 players were the only ones that didn't have the issue.</SPAN><BR /><BR /><B>But I just did a quick test changing some of my own router's Wi-Fi settings (especially for the 5GHz band).&nbsp; Turned off some performance tuning parameters and boost options.&nbsp; Also rebooted the router a couple of times to see it auto-select different channels from before.</B><BR /><BR /><B>And lo and behold, things are much better after re-testing a 2017 player and a 2017 Roku TV!&nbsp; No more frequent audio drops from headphone jack <img id="smileyvery-happy" class="emoticon emoticon-smileyvery-happy" src="https://aempf32337.i.lithium.com/i/smilies/16x16_smiley-very-happy.png" alt="Smiley Very Happy" title="Smiley Very Happy" /></B><BR /><BR /><BR /><SPAN style="font-size:100%">I'm lazy so probably good enough for now, but things I could experiment with next:</SPAN><BR /><BR />- more router tinkering<BR />- try a 5GHz DFS channel (does Roku support DFS?)<BR />- try Ethernet again (after my house renovation is done)<BR />- lay Roku player down in front of TV (in case there's some metal obstruction behind TV)Thu, 09 Nov 2017 01:07:29 GMThttps://community.roku.com/t5/Remotes-Accessories/Private-listening-audio-drop-outs-with-the-remote-on-5GHz/m-p/491789#M1277beq2017-11-09T01:07:29ZRe: Private listening audio drop-outs with the remote on 5GHz?https://community.roku.com/t5/Remotes-Accessories/Private-listening-audio-drop-outs-with-the-remote-on-5GHz/m-p/491790#M1278
<BLOCKQUOTE>"beq" wrote:<BR />^ Interesting that the 2017 HD Stick (3800) <I>does</I> support the remote headphone jack (when paired with such a remote), in addition to the mobile app private listening.&nbsp; I just confirmed this too with the new Sticks I purchased.&nbsp; The 4K Stick+ (3810) also tested to work.<BR /><BR />In contrast, the 2016 HD Stick (3600) was previously downgraded (with OS 7.5?) to remove the remote headphone jack support.&nbsp; Even after updating the 3600 to OS 8.0, it still does <I>not</I> support any remote headphone jack.&nbsp; Your only private listening choice is using the mobile app.<BR /><BR /><!-- m --><A class="postlink" href="https://forums.roku.com/viewtopic.php?f=28&amp;t=99626&amp;p=565708#p552320">https://forums.roku.com/viewtopic.php?f ... 08#p552320</A><!-- m --></BLOCKQUOTE><BR />Yes, this annoyed me greatly when they did it. The private listening via the app has always been next to useless for my needs but I used the 3600 with a headphone jack remote and then one day it stopped working. The tech support folks claimed it never worked in the first place and that I must have been imagining the three months I spent using it that way.&nbsp; <img id="smileysad" class="emoticon emoticon-smileysad" src="https://aempf32337.i.lithium.com/i/smilies/16x16_smiley-sad.png" alt="Smiley Sad" title="Smiley Sad" /><BR />If they decide to cripple the 3800 as well then back it goes.Thu, 09 Nov 2017 02:20:20 GMThttps://community.roku.com/t5/Remotes-Accessories/Private-listening-audio-drop-outs-with-the-remote-on-5GHz/m-p/491790#M1278jbsjbs2017-11-09T02:20:20ZRe: Private listening audio drop-outs with the remote on 5GHz?https://community.roku.com/t5/Remotes-Accessories/Private-listening-audio-drop-outs-with-the-remote-on-5GHz/m-p/491791#M1279
Has there been any definitive solution to this? My Ultra has exhibited the same problem from day one. Nothing I've done has worked. TIAThu, 21 Jun 2018 01:17:00 GMThttps://community.roku.com/t5/Remotes-Accessories/Private-listening-audio-drop-outs-with-the-remote-on-5GHz/m-p/491791#M1279BobRoberts2018-06-21T01:17:00ZRe: Private listening audio drop-outs with the remote on 5GHz?https://community.roku.com/t5/Remotes-Accessories/Private-listening-audio-drop-outs-with-the-remote-on-5GHz/m-p/491792#M1280
Solved my private listening audio drop-outs. I recently bought a Roku Ultra and hardwired it to my router (Netgear AC1750). I experienced audio drop-outs/stuttering since day 1. I've had a Roku 3 for several years, but didn't use private listening on it, and was going to test it today. But, this morning, I decided to test the Ultra on 5GHz, instead of wired, and that has solved my audio drop-outs. Apparently, there is an audio sync problem when the Ultra is wired and the remote is wireless.Wed, 14 Nov 2018 13:41:32 GMThttps://community.roku.com/t5/Remotes-Accessories/Private-listening-audio-drop-outs-with-the-remote-on-5GHz/m-p/491792#M1280pakrat122018-11-14T13:41:32ZRe: Private listening audio drop-outs with the remote on 5GHz?https://community.roku.com/t5/Remotes-Accessories/Private-listening-audio-drop-outs-with-the-remote-on-5GHz/m-p/531459#M4179
<P>2019. I've always had an unusable level of dropouts on my roku 3 at home when on 2.4GHz. It's better on 5GHz, but still often poor, and I think this relates purely to the band being busy. The main thing that seems to help is moving the router to a specific piece of the 5GHz spectrum that's less congested. I also have a roku express and I find the private listening (with the app) much better, and usable on 2.4GHz, though some level of dropouts is still sometimes present.</P><P>&nbsp;</P>Sun, 29 Dec 2019 14:28:16 GMThttps://community.roku.com/t5/Remotes-Accessories/Private-listening-audio-drop-outs-with-the-remote-on-5GHz/m-p/531459#M4179amh152019-12-29T14:28:16Z