Four Seasons RV Rentals

Four Seasons RV is one of Canada's low cost motorhome rental companies. Drawing on the experience of their parent company Fraserway, who have been in the business for over 40 years, Four Seasons' staff are prepared to meet all of your rental needs. Vehicles are available from Vancouver (Abbotsford), Calgary, Edmonton, Halifax and Toronto.

3 Reasons to Choose Four Seasons

Free information package including maps and campground information provided with every vehicle

Vehicle FleetAt Four Seasons you will receive 3 - 5 year old models in excellent condition and at a fair price. 200 vehicles in four different categories are available at five locations across Canada. They range from the compact C-Small for 2 people to the spacious C-XLarge, suitable for up to six people.

NB: post-hire cleaning:The rental company reserves the right to charge a cleaning fee (CA$ 40 per hour required) if the vehicle is returned with a dirty interior. A fee for cleaning the exterior is only charged if this is excessively dirty. For further information please see the section entitled 'Miscellaneous' under 'Post-hire Cleaning'

Included in All Inclusive Option

This option is highly recommended and can be booked in advance only (not available locally). It includes the following provisions in addition to those already included in the rental rates:- vehicle preparation fee- convenience kits for all passengers

Please find the price for the All Inclusive Option during the online quote / booking process.

Please contact us for the required user name and password if you did not already receive it with your travel documents.

Price Calculation

The varying standard seasonal rates are used as the basis for the rental cost calculation.Pick-up and drop-off days are counted as one day in total, i.e. each rental night is used for the price calculation in the same way that hotels do this. The nights will be calculated according to the price applicable for the 'season' in which the nights fall.

Cancellations

The cancellation fees apply as stated in Motorhome Bookers' booking conditions.If the vehicle is collected later than the pick-up day booked, or returned earlier than booked, no refunds will be provided.

- Petrol/diesel, propane gas (except for the first fill)- CDR Plus insurance supplement- Transfers in Vancouver (depot is located in Abbotsford) or Toronto- Vehicle Preperation Fee- Convenience Kits- Kilometre allowance (except as requested as part of the booking)- Any taxes payable on items purchased/added locally

Not Included in All Inclusive Option

- Petrol/Diesel, propane gas (except for the first fill)- CDR Plus insurance supplement- Transfers in Vancouver (depot is located in Abbotsford) or Toronto- Kilometre allowances (except as requested as part of the booking)- Any taxes payable on items purchased/added locally

Additional Booking Options

The following options are only available if booked in advance. You can select these options and see the prices during the online quoting / booking process: - Kilometre allowance- All Inclusive Option

Kilometre Options

The rental rates do not include a free kilometre allowance. The following options can be selected and pre-booked during the online quote/booking process:

Public liability insurancePublic liability insurance with an upper limit of CA$ 5 million is included in the daily rental rate. This covers claims made against the rental company or the renter with respect to damages to third parties and/or their property. Passengers are not counted as third parties and the driver is therefore not insured for claims brought forward against him/herself by them.

Standard vehicle insuranceBasic vehicle insurance is included in the rental rates. This reduces the excess for which the renter is liable in the event of an accident to CA$ 7,500 per incident. Any damage to the vehicle or the windscreen, theft and vandalism in excess of CA$ 7,500 are covered under this policy.

CDR/VIP InsuranceThe CDR/VIP insurance is included in the rental rates and reduces the excess required for damage to the rental vehicle to CA$ 750 per incident. Please see the 'Insurance Exclusions' below.

CDR-Plus InsuranceIf you purchase the CDR/VIP Insurance or book the all inclusive option, you have the option of adding the CDR-Plus insurance locally. This supplement will reduce your excess to NIL (some exceptions apply). The CDR-Plus insurance ist available at the depot for CA$ 13 per day.

Basic

CDR/VIP

CDR-Plus

cost per day

included

included

CA$ 13

coverage

CA$ 5 Mio.

CA$ 5 Mio.

CA$ 5 Mio.

deposit

CA$ 7,500

CA$ 750

CA$ 750

Excess

damages from/to

up to

up to

accident with second vehicle

CA$ 7,500

CA$ 750

CA$ 0

vandalism, theft, fire

CA$ 7,500

CA$ 750

CA$ 0

break-in

CA$ 7,500

CA$ 750

CA$ 0

tyre damage

CA$ 7,500

CA$ 750

CA$ 0

glass, windshield

CA$ 7,500

CA$ 750

CA$ 0

impact with animal

CA$ 7,500

CA$ 750

CA$ 0

back-up manoeuvres

CA$ 7,500

CA$ 750

CA$ 0

natural disaster

CA$ 7,500

CA$ 750

CA$ 0

interior of the vehicle

CA$ 7,500

CA$ 750

CA$ 0

keys lost or locked inside vehicle

CA$ 7,500

CA$ 750

CA$ 0

Deposit

You are required to provide a deposit when you pick up the vehicle, which can only be provided by credit card (Visa, Mastercard, American Express).Normally, Four Seasons simply takes an imprint of the credit card, i.e. no money is deducted from the card. As long as the vehicle is returned on time, undamaged, with no items missing and a clean interior and exterior, no money will be deducted. However, when no CDR insurance is purchased, Four Seasons reserves the right to block the full amount of the deductible on the customer's credit card.

Please ensure that you have enough credit available on your credit card.The deposit applies for each and any incident where the rental vehicle or the property of a third party is damaged. In such cases a further deposit will be required to cover the excess in any future incidents.

Use of rental vehicles for any large outdoor event may be subject to an additional deposit or surcharge. Vehicles for festivals and events must be explicitly requested at time of reservation. Restriction: Attendance of the Burning Man Festival with Four Seasons vehicles is not allowed. Failure to comply with this restriction will result in a penalty of a minimum of CA$ 5,000, void of CDR and CDW and renter’s responsibility for all costs involved (including, but not limited to, damage and cleaning).

Excess

The excess - in the form of the deposit - is always banked in the first instance, regardless of who is at fault and what is owed to the rental company by the renter. The excess is refunded as soon as the rental company receives a payment from a third party (which can take quite a while in some cases). A separate excess is deducted every time an accident occurs.

Insurance Exclusions

All insurance cover is null and void if the terms of the Four Seasons rental agreement are breached. Any damage that is caused when the renter acts outside of the rental company conditions is not covered by the insurance (including the CDR/VIP or CDR-Plus supplement).

Any water and/or saltwater related damage where the renter is at fault is not covered by the insurance. The insurance does not cover damage in the case of a vehicle submersion, the vehicle being stranded in a water area, damage resulting from driving through causeways or beach driving.

Any personal property that is damaged or stolen is not insured. Private insurance should be purchased in your home country to cover any such issues. In order to avoid theft of personal items from the vehicle it is advised not to leave any valuable items in the vehicle.

Please note that the insurance does not cover personal injuries.

In the following cases the renter is liable for the full amount of damage caused to the rented vehicle:

- damage caused by the use of the wrong fuel or when water, oil, or other fluids are not topped up to minimum required levels (causing overheating, frost damage, etc)- damage from failure to maintain proper tyre pressure, misuse of brakes (overheating) or transmission or where warning signals in the vehicle are ignored- costs that arise for towing and recovery of vehicles that have been stranded or submerged as a result of the driver's actions- repairs and towing costs that are incurred because of driving on restricted roads or in forbidden areas- if damage is caused as a result of people using the vehicle without the permission (not registered in rental agreement) of the rental company- if more passengers are in the car than the maximum number allowed- if any member of the rental party deliberately damages any part of the vehicle- water/saltwater-related damage as listed below- damages caused as a result of travelling on ice roads- damages caused as a result of the use of snow chains- negligence or willful damage- damage caused by accidents which have not been reported to the police immediately by the renter- damage to the roof/superstructures caused by ignoring height restrictions and other road signs- activities that are in breach of the rental agreement conditions, e.g. driving under the influence of drugs or alcohol or dangerous driving (especially with regard to trailers and camping appendages)- if the vehicle is parked or left unattended in the cities of Montreal, Quebec, Ottawa and New York

Further Insurance & Local Payment Information

The renter is liable for any fees, costs, fines or penalties that occur during his/her use of the rental vehicle unless any such costs that have taken place are the fault of the rental company.

Where speeding tickets and parking fines and/or accidents (that have not been mentioned to the rental company) come to light the rental company reserves the right to charge the client's credit card for the amount owed. In addition, Four Seasons reserves the right to charge a CA$ 25 administration fee.

The insurance options offered by the rental company do not include luggage insurance, nor do they include cover for any damage to the driver or passengers. It is therefore recommended to obtain travel insurance that covers accidents, sickness and loss of luggage prior to departure.

A valid UK, European, Australian or New Zealand driving licence is accepted for use in with the Four Season rental vehicles in Canada as long as the details are provided in English. If the licence does not provide information in English, an international driving licence is also required in addition to the national driving licence.

Minimum Age Requirement

The minimum age for registered drivers is 21 years.

Additional Drivers

Additional drivers can be registered at pick-up time at no extra charge. Anyone wanting to drive the motorhome must have their details entered in the rental agreement.

Documents Required at Pick-up

Before you can collect your vehicle you are required to present a valid driving licence, credit card (compulsory!), your passport as well as the Motorhome Bookers voucher at the depot.

Minimum Hire

The minimum hire period is 7 days.

Maximum Number of Passengers

Please note carefully the maximum number of passengers allowed per vehicle as per the details provided when you click on the picture of your vehicle and view the vehicle specifications in the Four Seasons section on our website.

This compulsory fee of CA$ 95 per vehicle is payable locally and includes the following:- Fresh water hose, waste water hose- First propane gas fill- Initial provision of toilet chemicals, 2 rolls of toilet tissue- Rubber gloves

If you book the All Inclusive Option the vehicle preparation fee is included in your rental price.

Convenience Kits

An optional fee of CA$ 95 per person is payable locally for the convenience kits. These kits for children aged 12 and under are free as long as the kits for all accompanying adults are paid in full. If you book the Early Booker rates or the All Inclusive option with us, these kits are all included in the rental price.

Slight variations in content may arise at certain depots from time to time.

Baby/Booster Seats

In Canada, wearing a seatbelt is mandatory.Children under 1 year of age or weighing less than 9 kg are required to be seated in a rear-facing baby seat that is securely fastened. Children from the age of 1 and weighing less than 18kg must use a baby or booster seat attached with a seatbelt. No child seat is required if the child is at least 9 years old or 145 cm tall. For more detailed information on the requirements of each province / territory, please refer to Safe Kids Canada.

Four Seasons has baby/child seats and booster seats available for rent in various sizes. These cost CA$ 80 (CA$ 30 for booster seats) + tax per rental, payable locally.

Important: No child restrains are permitted in the Van Conversion or C-Small motorhome.

It is not permitted to drive on forest roads or paths or other non-public terrain with the exception of access ways to camping grounds.

You are not permitted to:- travel into Mexico- drive through the Death Valley, California, between 01 Jun and 31 Aug- leave the vehicles unattended in the cities of Montreal, Quebec, Ottawa and New York. If you do this, all insurance will be null and void and the renter will be held fully liable for damage and theft of the vehicle.

It is allowed to drive to Yukon, the Northwest Territories, Nunavit or Alaska (see exceptions below) with all Four Seasaons vehicles (except all Slide Out models, these vehicles are not recommended for use in these areas) as long as you make a request to do so when you submit your booking. Otherwise, Four Seasons may not allow this. Please note that in the event of an accident Four Seasons will not deliver MH23/25S (C-Large) and MH29/31S (C-Xlarge) motorhomes to the Yukon, Northwest Territories and Alaska.

It is not permitted to drive in/to the following places:Yukon:- Canol road, north of Ross River- Aishihik lake road- The route connecting Dease Lake and Telegraph Creek

You are allowed to drive to the USA (see the above exceptions) and Four Seasons does not charge any US Travel Fees to do this.

Use of rental vehicles for festivals and events must be explicitly requested at time of reservation and may be subject to an additional deposit or surcharge. Restriction: Attendance of the Burning Man Festival with Four Seasons vehicles is not allowed. Failure to comply with this restriction will result in a penalty of a minimum of CA$ 5,000, void of CDR and CDW and renter’s responsibility for all costs involved (including, but not limited to, damage and cleaning).

One-way Rentals

One-way rentals are not permitted.

Winterisation

Please note that the renter is liable for any damage to the vehicle resulting from frost, exposure to the cold, freezing of the tanks, warm water tanks and connections and damage such as this is not covered by the insurance.Every rental vehicle has to be 'winterised' between the months of November and April (this period can vary depending on current weather conditions).

If it is likely that you will experience temperature levels below zero, all connections such as water and chemical tanks should be emptied. If frost temperatures are expected the rental depot will have already winterised the vehicle by emptying the water to avoid freezing, etc prior to your pick-up date. Winterised, by definition, means that the water has to be emptied out of all water tanks. Following this it is not permitted to pour any more water into the fresh water tank and none of the water connections can be used any more. No water in the vehicle is available for use.The renter is then required to purchase his/her own bottled water (e.g. drinking water) and to cover these costs him/herself.The basins, sink, showers and toilets can no longer be used. However, the toilet can be partially flushed as long as only the windscreen wiper anti-frost fluid is used. If there is a heavy frost the toilet should not even be flushed like this and you will need to use public toilets.

The renter bears all responsibility for ensuring the vehicle remains winterized and for returning the vehicle in this state if the vehicle was collected in a warmer region such that the vehicle was not winterised or if this state is altered during the rental period. If the renter does not adhere to these guidelines - regardless of what weather conditions are present at drop-off time, a fee will be charged and the bond will be withheld until the vehicle is again winterised by a specialist and returned to the rental company.

The renter will be held responsible for any costs resulting from the vehicle being damaged such as when the tanks, engine elements and pipes are damaged due to freezing, frost, etc. In such cases there is no insurance cover.Please allow for the fact - when planning out your route, that campgrounds in certain areas may close during the winter. Some roads, especially in alpine areas may also be closed for driving or may be simply too dangerous to drive on.

You can pick up your vehicle at the rental depot between 0900 - 1500hrs on the days that it is open. Pick-ups after 1500hrs are not possible and there are no transfers after 1500hrs. For insurance reasons you are not permitted to pick up your motorhome on the same day as your arrival with an international flight.

Drop-off

You are required to return the rental vehicle at the booked depot between 0830 and 1100hrs (the vehicle inspection needs to be finished by 1100hrs). A fee will be charged for every hour the vehicle is late and the transfer to the airport will also be cancelled. This rate will be calculated on an hourly basis until the nightly rate is reached. Overtime hours are charged up to a maximum of 4 times the daily rate. There will be no refund provided if the vehicle is returned earlier than the date and time booked.

You are required to return the motorhome on time, undamaged, with a clean interior, with a full fuel tank, and the toilet and waste water tanks emptied, otherwise Four Seasons will charge fees to rectify the situation. For further details please refer to the section 'Miscellaneous' and 'Post-hire Cleaning' below.

If your returning flight departs in the morning we strongly recommend that you book your motorhome such that you drop it off the day before you depart and spend a night in a hotel (or similar).

Transfers

Transfers from/to downtown or the international airport or international airport hotels in Calgary, Edmonton and Halifax are included in the rental rates.

In Vancouver and Toronto, transfers from/to the international airport or international airport hotels can be booked in advance for a fee of CA$ 100 and are payable locally. In Vancouver, transfers from the Templeton Skytrain Station near the airport are also possible if you're staying in Downtown Vancouver. Transfers from/to downtown are not available in Vancouver or Toronto.

IMPORTANT: Transfers in Calgary, Toronto and Halifax take place between 0830hrs and 1300hrs. In Edmonton between 0830hrs and 1500hrs and in Vancouver between 0900hrs and 1500hrs. Please note that transfers are not provided from smaller regional airports or hotels in that area.

Please call Four Seasons prior to your motorhome pick-up to arrange the details for your transfer.

Vancouver:-Transfers in Vancouver from/to airport and all airport hotels-Templeton Skytrain Station: You will get to Waterfront Station with the Canada Line to Templeton Station in approx. 20 min. The Four Seasons shuttle bus will pick you up in the short term loading zone near the bus stops. Please call Four Seasons Vancouver (in Abbotsford) in advance to arrange a pick-up time 1-877-973-6878 or 1-604-556-7138.

The rental company will make every effort to ensure that the booked vehicle model is provided. However, it reserves the right, if due to unforeseen circumstances it has to provide either a vehicle of the same or a higher value without upgrade costs if the model booked is not available for any reason. Any additional costs such as higher petrol costs or ferry crossings costs, etc will not be reimbursed. This does not enable the renter to cancel his/her booking and there are no grounds for compensation.

Even though all vehicles have similar equipment and designs, small differences in vehicle design may exist. All measurements and size indications are approximate values and are based on the information provided to us by the rental company. We cannot be held responsible for any mistakes or human error in the provision of these details. We reserve the right to make necessary changes to the information on our website at any time without prior notification.

The rental company reserves the right to charge a cleaning fee (CA$ 40 per hour required) if the vehicle is returned with a dirty interior. A fee for cleaning the exterior is only charged if this is excessively dirty. As a general rule the vehicle is required to be returned in the same condition it was in at pick-up time. The toilet and waste water tank must be completely empty prior to drop-off, otherwise a fee of CA$ 25 will be charged. The fuel tank must be full or further fees will apply.

Breakdowns & Repairs

Despite regular quality control checks problems can still arise with the vehicles from time to time.In the event of an accident, break-down, technical difficulties (including problems with tyres) you are required to inform the rental company immediately on the toll-free service line provided. A nationwide network of contracted mechanics is available in such cases. In an accident the police need to be contacted and the rental company should be informed within no longer than 24 hours. Third party demands are not to be agreed to and the police report must include the name and address of the people involved as well as any witnesses, along with all vehicle registration details.

Note: If you do not inform Four Seasons immediately about the need for a repair and if the company is not given the opportunity to help you find you a solution no compensation will be provided. If the renter informs the rental company about any vehicle problems after the vehicle has been returned, but without having informed the rental company during the rental period no insurance cover nor any compensation will be provided.

Small repairs or necessary expenses for the upkeep of the vehicle up to the value of CA$ 50 can be carried out without prior notifcation of the rental company and will be reimbursed at vehicle drop-off time. For repairs that will cost more than CA$ 50 you are required to inform the rental company before repairs take place in order to obtain their approval to proceed (otherwise no repairs will be reimbursed). Repairs can only be reimbursed upon presentation of a receipt.

The rental company is not required to provide compensation for problems incurred with the radio/cassette/CD-player, microwave oven, air conditioning or cruise control as these kind of breakdowns do not count as 'mechanical breakdowns'.

Pets / Smoking

You may be allowed to have pets (dogs only) with you in the vehicle if you pay an additional fee of CA$ 100 and as long as you request this when you make your booking. Additional fees may be charged at drop-off in case the motorhome is not returned in the same condition in which you received it (no animal hair, etc. to be found). The renter is liable for any damage or dirtiness caused by or involving pets.

Smoking is not allowed in any of the units and charges of at least CA$ 250 will be applied if a returned unit smells of smoke.

Ferry Reservations

If you plan to take your motorhome on a ferry, we strongly suggest that you book this well in advance. We recommend you book a space on the ferry for a vehicle up to 30ft in size even if you book a smaller vehicle, just in case you are upgraded at the depot to a larger vehicle. You can book the ferry trip through the Inside Passage with BC FERRIES. For information on the ferry please visit BC FERRIES, where you can also make a direct booking.

Disclaimer

All information provided has been put together by us (Motorhome Bookers Ltd) in as much detail as possible and on the basis of the information made available to us. This information has been taken from the rental company's conditions which they have provided to us. Any additional conditions are included in the rental agreement which is entered into by yourself and the rental company. You will receive the complete list of rental conditions with your rental agreement, which you sign when you collect your vehicle. We cannot accept responsibility for any differences that come to light between our list of conditions and those of the rental company.

NB: post-hire cleaning:The rental company reserves the right to charge a cleaning fee (CA$ 40 per hour required) if the vehicle is returned with a dirty interior. A fee for cleaning the exterior is only charged if this is excessively dirty. For further information please see the section entitled 'Miscellaneous' under 'Post-hire Cleaning'

Included in All Inclusive Option

This option is highly recommended and can be booked in advance only (not available locally). It includes the following provisions in addition to those already included in the rental rates:- vehicle preparation fee- convenience kits for all passengers

Please find the price for the All Inclusive Option during the online quote / booking process.

Please contact us for the required user name and password if you did not already receive it with your travel documents.

Price Calculation

The varying standard seasonal rates are used as the basis for the rental cost calculation.Pick-up and drop-off days are counted as one day in total, i.e. each rental night is used for the price calculation in the same way that hotels do this. The nights will be calculated according to the price applicable for the 'season' in which the nights fall.

Cancellations

The cancellation fees apply as stated in Motorhome Bookers' booking conditions.If the vehicle is collected later than the pick-up day booked, or returned earlier than booked, no refunds will be provided.

- Petrol/diesel, propane gas (except for the first fill)- CDR Plus insurance supplement- Transfers in Vancouver (depot is located in Abbotsford) or Toronto- Vehicle Preperation Fee- Convenience Kits- Kilometre allowance (except as requested as part of the booking)- Any taxes payable on items purchased/added locally

Not Included in All Inclusive Option

- Petrol/Diesel, propane gas (except for the first fill)- CDR Plus insurance supplement- Transfers in Vancouver (depot is located in Abbotsford) or Toronto- Kilometre allowances (except as requested as part of the booking)- Any taxes payable on items purchased/added locally

Additional Booking Options

The following options are only available if booked in advance. You can select these options and see the prices during the online quoting / booking process: - Kilometre allowance- All Inclusive Option

Kilometre Options

The rental rates do not include a free kilometre allowance. The following options can be selected and pre-booked during the online quote/booking process:

Public liability insurancePublic liability insurance with an upper limit of CA$ 5 million is included in the daily rental rate. This covers claims made against the rental company or the renter with respect to damages to third parties and/or their property. Passengers are not counted as third parties and the driver is therefore not insured for claims brought forward against him/herself by them.

Standard vehicle insuranceBasic vehicle insurance is included in the rental rates. This reduces the excess for which the renter is liable in the event of an accident to CA$ 7,500 per incident. Any damage to the vehicle or the windscreen, theft and vandalism in excess of CA$ 7,500 are covered under this policy.

CDR/VIP InsuranceThe CDR/VIP insurance is included in the rental rates and reduces the excess required for damage to the rental vehicle to CA$ 750 per incident. Please see the 'Insurance Exclusions' below.

CDR-Plus InsuranceIf you purchase the CDR/VIP Insurance or book the all inclusive option, you have the option of adding the CDR-Plus insurance locally. This supplement will reduce your excess to NIL (some exceptions apply). The CDR-Plus insurance ist available at the depot for CA$ 13 per day.

Basic

CDR/VIP

CDR-Plus

cost per day

included

included

CA$ 13

coverage

CA$ 5 Mio.

CA$ 5 Mio.

CA$ 5 Mio.

deposit

CA$ 7,500

CA$ 750

CA$ 750

Excess

damages from/to

up to

up to

accident with second vehicle

CA$ 7,500

CA$ 750

CA$ 0

vandalism, theft, fire

CA$ 7,500

CA$ 750

CA$ 0

break-in

CA$ 7,500

CA$ 750

CA$ 0

tyre damage

CA$ 7,500

CA$ 750

CA$ 0

glass, windshield

CA$ 7,500

CA$ 750

CA$ 0

impact with animal

CA$ 7,500

CA$ 750

CA$ 0

back-up manoeuvres

CA$ 7,500

CA$ 750

CA$ 0

natural disaster

CA$ 7,500

CA$ 750

CA$ 0

interior of the vehicle

CA$ 7,500

CA$ 750

CA$ 0

keys lost or locked inside vehicle

CA$ 7,500

CA$ 750

CA$ 0

Deposit

You are required to provide a deposit when you pick up the vehicle, which can only be provided by credit card (Visa, Mastercard, American Express).Normally, Four Seasons simply takes an imprint of the credit card, i.e. no money is deducted from the card. As long as the vehicle is returned on time, undamaged, with no items missing and a clean interior and exterior, no money will be deducted. However, when no CDR insurance is purchased, Four Seasons reserves the right to block the full amount of the deductible on the customer's credit card.

Please ensure that you have enough credit available on your credit card.The deposit applies for each and any incident where the rental vehicle or the property of a third party is damaged. In such cases a further deposit will be required to cover the excess in any future incidents.

Use of rental vehicles for any large outdoor event may be subject to an additional deposit or surcharge. Vehicles for festivals and events must be explicitly requested at time of reservation. Restriction: Attendance of the Burning Man Festival with Four Seasons vehicles is not allowed. Failure to comply with this restriction will result in a penalty of a minimum of CA$ 5,000, void of CDR and CDW and renter’s responsibility for all costs involved (including, but not limited to, damage and cleaning).

Excess

The excess - in the form of the deposit - is always banked in the first instance, regardless of who is at fault and what is owed to the rental company by the renter. The excess is refunded as soon as the rental company receives a payment from a third party (which can take quite a while in some cases). A separate excess is deducted every time an accident occurs.

Insurance Exclusions

All insurance cover is null and void if the terms of the Four Seasons rental agreement are breached. Any damage that is caused when the renter acts outside of the rental company conditions is not covered by the insurance (including the CDR/VIP or CDR-Plus supplement).

Any water and/or saltwater related damage where the renter is at fault is not covered by the insurance. The insurance does not cover damage in the case of a vehicle submersion, the vehicle being stranded in a water area, damage resulting from driving through causeways or beach driving.

Any personal property that is damaged or stolen is not insured. Private insurance should be purchased in your home country to cover any such issues. In order to avoid theft of personal items from the vehicle it is advised not to leave any valuable items in the vehicle.

Please note that the insurance does not cover personal injuries.

In the following cases the renter is liable for the full amount of damage caused to the rented vehicle:

- damage caused by the use of the wrong fuel or when water, oil, or other fluids are not topped up to minimum required levels (causing overheating, frost damage, etc)- damage from failure to maintain proper tyre pressure, misuse of brakes (overheating) or transmission or where warning signals in the vehicle are ignored- costs that arise for towing and recovery of vehicles that have been stranded or submerged as a result of the driver's actions- repairs and towing costs that are incurred because of driving on restricted roads or in forbidden areas- if damage is caused as a result of people using the vehicle without the permission (not registered in rental agreement) of the rental company- if more passengers are in the car than the maximum number allowed- if any member of the rental party deliberately damages any part of the vehicle- water/saltwater-related damage as listed below- damages caused as a result of travelling on ice roads- negligence or willful damage- damage caused by accidents which have not been reported to the police immediately by the renter- damage to the roof/superstructures caused by ignoring height restrictions and other road signs- activities that are in breach of the rental agreement conditions, e.g. driving under the influence of drugs or alcohol or dangerous driving (especially with regard to trailers and camping appendages)- if the vehicle is parked or left unattended in the cities of Montreal, Quebec, Ottawa and New York

Further Insurance & Local Payment Information

The renter is liable for any fees, costs, fines or penalties that occur during his/her use of the rental vehicle unless any such costs that have taken place are the fault of the rental company.

Where speeding tickets and parking fines and/or accidents (that have not been mentioned to the rental company) come to light the rental company reserves the right to charge the client's credit card for the amount owed. In addition, Four Seasons reserves the right to charge a CA$ 25 administration fee.

The insurance options offered by the rental company do not include luggage insurance, nor do they include cover for any damage to the driver or passengers. It is therefore recommended to obtain travel insurance that covers accidents, sickness and loss of luggage prior to departure.

A valid UK, European, Australian or New Zealand driving licence is accepted for use in with the Four Season rental vehicles in Canada as long as the details are provided in English. If the licence does not provide information in English, an international driving licence is also required in addition to the national driving licence.

Minimum Age Requirement

The minimum age for registered drivers is 21 years.

Additional Drivers

Additional drivers can be registered at pick-up time at no extra charge. Anyone wanting to drive the motorhome must have their details entered in the rental agreement.

Documents Required at Pick-up

Before you can collect your vehicle you are required to present a valid driving licence, credit card (compulsory!), your passport as well as the Motorhome Bookers voucher at the depot.

Minimum Hire

The minimum hire period is 7 days.

Maximum Number of Passengers

Please note carefully the maximum number of passengers allowed per vehicle as per the details provided when you click on the picture of your vehicle and view the vehicle specifications in the Four Seasons section on our website.

This compulsory fee of CA$ 95 per vehicle is payable locally and includes the following:- Fresh water hose, waste water hose- First propane gas fill- Initial provision of toilet chemicals, 2 rolls of toilet tissue- Rubber gloves

If you book the All Inclusive Option the vehicle preparation fee is included in your rental price.

Convenience Kits

An optional fee of CA$ 95 per person is payable locally for the convenience kits. These kits for children aged 12 and under are free as long as the kits for all accompanying adults are paid in full. If you book the Early Booker rates or the All Inclusive option with us, these kits are all included in the rental price.

Slight variations in content may arise at certain depots from time to time.

Baby/Booster Seats

In Canada, wearing a seatbelt is mandatory.Children under 1 year of age or weighing less than 9 kg are required to be seated in a rear-facing baby seat that is securely fastened. Children from the age of 1 and weighing less than 18kg must use a baby or booster seat attached with a seatbelt. No child seat is required if the child is at least 9 years old or 145 cm tall. For more detailed information on the requirements of each province / territory, please refer to Safe Kids Canada.

Four Seasons has baby/child seats and booster seats available for rent in various sizes. These cost CA$ 80 (CA$ 30 for booster seats) + tax per rental, payable locally.

Important: No child restrains are permitted in the Van Conversion or C-Small motorhome.

It is not permitted to drive on forest roads or paths or other non-public terrain with the exception of access ways to camping grounds.

You are not permitted to:- travel into Mexico- drive through the Death Valley, California, between 01 Jun and 31 Aug- leave the vehicles unattended in the cities of Montreal, Quebec, Ottawa and New York. If you do this, all insurance will be null and void and the renter will be held fully liable for damage and theft of the vehicle.

It is allowed to drive to Yukon, the Northwest Territories, Nunavit or Alaska (see exceptions below) with all Four Seasaons vehicles (except all Slide Out models, these vehicles are not recommended for use in these areas) as long as you make a request to do so when you submit your booking. Otherwise, Four Seasons may not allow this. Please note that in the event of an accident Four Seasons will not deliver MH23/25S (C-Large) and MH29/31S (C-Xlarge) motorhomes to the Yukon, Northwest Territories and Alaska.

It is not permitted to drive in/to the following places:Yukon:- Canol road, north of Ross River- Aishihik lake road- The route connecting Dease Lake and Telegraph Creek

You are allowed to drive to the USA (see the above exceptions) and Four Seasons does not charge any US Travel Fees to do this.

Use of rental vehicles for festivals and events must be explicitly requested at time of reservation and may be subject to an additional deposit or surcharge. Restriction: Attendance of the Burning Man Festival with Four Seasons vehicles is not allowed. Failure to comply with this restriction will result in a penalty of a minimum of CA$ 5,000, void of CDR and CDW and renter’s responsibility for all costs involved (including, but not limited to, damage and cleaning).

One-way Rentals

One-way rentals are not permitted.

Winterisation

Please note that the renter is liable for any damage to the vehicle resulting from frost, exposure to the cold, freezing of the tanks, warm water tanks and connections and damage such as this is not covered by the insurance.Every rental vehicle has to be 'winterised' between the months of November and April (this period can vary depending on current weather conditions).

If it is likely that you will experience temperature levels below zero, all connections such as water and chemical tanks should be emptied. If frost temperatures are expected the rental depot will have already winterised the vehicle by emptying the water to avoid freezing, etc prior to your pick-up date. Winterised, by definition, means that the water has to be emptied out of all water tanks. Following this it is not permitted to pour any more water into the fresh water tank and none of the water connections can be used any more. No water in the vehicle is available for use.The renter is then required to purchase his/her own bottled water (e.g. drinking water) and to cover these costs him/herself.The basins, sink, showers and toilets can no longer be used. However, the toilet can be partially flushed as long as only the windscreen wiper anti-frost fluid is used. If there is a heavy frost the toilet should not even be flushed like this and you will need to use public toilets.

The renter bears all responsibility for ensuring the vehicle remains winterized and for returning the vehicle in this state if the vehicle was collected in a warmer region such that the vehicle was not winterised or if this state is altered during the rental period. If the renter does not adhere to these guidelines - regardless of what weather conditions are present at drop-off time, a fee will be charged and the bond will be withheld until the vehicle is again winterised by a specialist and returned to the rental company.

The renter will be held responsible for any costs resulting from the vehicle being damaged such as when the tanks, engine elements and pipes are damaged due to freezing, frost, etc. In such cases there is no insurance cover.Please allow for the fact - when planning out your route, that campgrounds in certain areas may close during the winter. Some roads, especially in alpine areas may also be closed for driving or may be simply too dangerous to drive on.

The rental depot in Toronto is closed completely from 01 Dec 20 to 31 Jan 21; all the other rental depots are closed completely from 23 Dec 20 to 04 Jan 21.

Pick-up

You can pick up your vehicle at the rental depot between 0900 - 1500hrs on the days that it is open. Pick-ups after 1500hrs are not possible and there are no transfers after 1300hrs. For insurance reasons you are not permitted to pick up your motorhome on the same day as your arrival with an international flight.

Drop-off

You are required to return the rental vehicle at the booked depot between 0830 and 1100hrs (the vehicle inspection needs to be finished by 1100hrs). A fee will be charged for every hour the vehicle is late and the transfer to the airport will also be cancelled. This rate will be calculated on an hourly basis until the nightly rate is reached. Overtime hours are charged up to a maximum of 4 times the daily rate. There will be no refund provided if the vehicle is returned earlier than the date and time booked.

You are required to return the motorhome on time, undamaged, with a clean interior, with a full fuel tank, and the toilet and waste water tanks emptied, otherwise Four Seasons will charge fees to rectify the situation. For further details please refer to the section 'Miscellaneous' and 'Post-hire Cleaning' below.

If your returning flight departs in the morning we strongly recommend that you book your motorhome such that you drop it off the day before you depart and spend a night in a hotel (or similar).

Transfers

Transfers from/to downtown or the international airport or international airport hotels in Calgary, Edmonton and Halifax are included in the rental rates.

In Vancouver and Toronto, transfers from/to the international airport or international airport hotels can be booked in advance for a fee of CA$ 100 and are payable locally. In Vancouver, transfers from the Templeton Skytrain Station near the airport are also possible if you're staying in Downtown Vancouver. Transfers from/to downtown are not available in Vancouver or Toronto.

IMPORTANT: Transfers in Calgary, Edmonton, Toronto and Halifax take place between 0830hrs and 1300hrs and in Vancouver between 0900hrs and 1300hrs. Please note that transfers are not provided from smaller regional airports or hotels in that area.

Please call Four Seasons prior to your motorhome pick-up to arrange the details for your transfer.

and only from/to the following downtown hotels:Delta DowntownFairmont PalliserHyatt RegencyInternational HotelMarriott Calgary DowntownRamada DowntownRegency SuitesSandman City CentreSheraton Suites Eau ClaireVancouver:-Transfers in Vancouver from/to airport and all airport hotels-Templeton Skytrain Station: You will get to Waterfront Station with the Canada Line to Templeton Station in approx. 20 min. The Four Seasons shuttle bus will pick you up in the short term loading zone near the bus stops. Please call Four Seasons Vancouver (in Abbotsford) in advance to arrange a pick-up time 1-877-973-6878 or 1-604-556-7138.

The rental company will make every effort to ensure that the booked vehicle model is provided. However, it reserves the right, if due to unforeseen circumstances it has to provide either a vehicle of the same or a higher value without upgrade costs if the model booked is not available for any reason. Any additional costs such as higher petrol costs or ferry crossings costs, etc will not be reimbursed. This does not enable the renter to cancel his/her booking and there are no grounds for compensation.

Even though all vehicles have similar equipment and designs, small differences in vehicle design may exist. All measurements and size indications are approximate values and are based on the information provided to us by the rental company. We cannot be held responsible for any mistakes or human error in the provision of these details. We reserve the right to make necessary changes to the information on our website at any time without prior notification.

The rental company reserves the right to charge a cleaning fee (CA$ 40 per hour required) if the vehicle is returned with a dirty interior. A fee for cleaning the exterior is only charged if this is excessively dirty. As a general rule the vehicle is required to be returned in the same condition it was in at pick-up time. The toilet and waste water tank must be completely empty prior to drop-off, otherwise a fee of CA$ 25 will be charged. The fuel tank must be full or further fees will apply.

Breakdowns & Repairs

Despite regular quality control checks problems can still arise with the vehicles from time to time.In the event of an accident, break-down, technical difficulties (including problems with tyres) you are required to inform the rental company immediately on the toll-free service line provided. A nationwide network of contracted mechanics is available in such cases. In an accident the police need to be contacted and the rental company should be informed within no longer than 24 hours. Third party demands are not to be agreed to and the police report must include the name and address of the people involved as well as any witnesses, along with all vehicle registration details.

Note: If you do not inform Four Seasons immediately about the need for a repair and if the company is not given the opportunity to help you find you a solution no compensation will be provided. If the renter informs the rental company about any vehicle problems after the vehicle has been returned, but without having informed the rental company during the rental period no insurance cover nor any compensation will be provided.

Small repairs or necessary expenses for the upkeep of the vehicle up to the value of CA$ 50 can be carried out without prior notifcation of the rental company and will be reimbursed at vehicle drop-off time. For repairs that will cost more than CA$ 50 you are required to inform the rental company before repairs take place in order to obtain their approval to proceed (otherwise no repairs will be reimbursed). Repairs can only be reimbursed upon presentation of a receipt.

The rental company is not required to provide compensation for problems incurred with the radio/cassette/CD-player, microwave oven, air conditioning or cruise control as these kind of breakdowns do not count as 'mechanical breakdowns'.

Pets / Smoking

You may be allowed to have pets (dogs only) with you in the vehicle if you pay an additional fee of CA$ 100 and as long as you request this when you make your booking. Additional fees may be charged at drop-off in case the motorhome is not returned in the same condition in which you received it (no animal hair, etc. to be found). The renter is liable for any damage or dirtiness caused by or involving pets.

Smoking is not allowed in any of the units and charges of at least CA$ 250 will be applied if a returned unit smells of smoke.

Ferry Reservations

If you plan to take your motorhome on a ferry, we strongly suggest that you book this well in advance. We recommend you book a space on the ferry for a vehicle up to 30ft in size even if you book a smaller vehicle, just in case you are upgraded at the depot to a larger vehicle. You can book the ferry trip through the Inside Passage with BC FERRIES. For information on the ferry please visit BC FERRIES, where you can also make a direct booking.

Disclaimer

All information provided has been put together by us (Motorhome Bookers Ltd) in as much detail as possible and on the basis of the information made available to us. This information has been taken from the rental company's conditions which they have provided to us. Any additional conditions are included in the rental agreement which is entered into by yourself and the rental company. You will receive the complete list of rental conditions with your rental agreement, which you sign when you collect your vehicle. We cannot accept responsibility for any differences that come to light between our list of conditions and those of the rental company.

Transfer Information Four Seasons RV Rentals

Valid for hires between 01 Jan 19 - 31 Dec 19

Transfers from/to downtown or the international airport or international airport hotels in Calgary, Edmonton and Halifax are included in the rental rates.

In Vancouver and Toronto, transfers from/to the international airport or international airport hotels can be booked in advance for a fee of CA$ 100 and are payable locally. In Vancouver, transfers from the Templeton Skytrain Station near the airport are also possible if you're staying in Downtown Vancouver. Transfers from/to downtown are not available in Vancouver or Toronto.

IMPORTANT: Transfers in Calgary, Toronto and Halifax take place between 0830hrs and 1300hrs. In Edmonton between 0830hrs and 1500hrs and in Vancouver between 0900hrs and 1500hrs. Please note that transfers are not provided from smaller regional airports or hotels in that area.

Please call Four Seasons prior to your motorhome pick-up to arrange the details for your transfer.

Vancouver:-Transfers in Vancouver from/to airport and all airport hotels-Templeton Skytrain Station: You will get to Waterfront Station with the Canada Line to Templeton Station in approx. 20 min. The Four Seasons shuttle bus will pick you up in the short term loading zone near the bus stops. Please call Four Seasons Vancouver (in Abbotsford) in advance to arrange a pick-up time 1-877-973-6878 or 1-604-556-7138.

Transfer Information Four Seasons RV Rentals

Valid for hires between 01 Jan 20 - 31 Dec 20

Transfers from/to downtown or the international airport or international airport hotels in Calgary, Edmonton and Halifax are included in the rental rates.

In Vancouver and Toronto, transfers from/to the international airport or international airport hotels can be booked in advance for a fee of CA$ 100 and are payable locally. In Vancouver, transfers from the Templeton Skytrain Station near the airport are also possible if you're staying in Downtown Vancouver. Transfers from/to downtown are not available in Vancouver or Toronto.

IMPORTANT: Transfers in Calgary, Edmonton, Toronto and Halifax take place between 0830hrs and 1300hrs and in Vancouver between 0900hrs and 1300hrs. Please note that transfers are not provided from smaller regional airports or hotels in that area.

Please call Four Seasons prior to your motorhome pick-up to arrange the details for your transfer.

and only from/to the following downtown hotels:Delta DowntownFairmont PalliserHyatt RegencyInternational HotelMarriott Calgary DowntownRamada DowntownRegency SuitesSandman City CentreSheraton Suites Eau ClaireVancouver:-Transfers in Vancouver from/to airport and all airport hotels-Templeton Skytrain Station: You will get to Waterfront Station with the Canada Line to Templeton Station in approx. 20 min. The Four Seasons shuttle bus will pick you up in the short term loading zone near the bus stops. Please call Four Seasons Vancouver (in Abbotsford) in advance to arrange a pick-up time 1-877-973-6878 or 1-604-556-7138.