Contact Us

We're Always Within Reach If You Need Us!

You can contact us via phone at the numbers and times indicated below. Both during and after hours, Our Customer Management System (CMS) can be accessed by clicking any Customer Support link at the top-right of any page and logging into the system to post your question or comment. The system is moderated around-the-clock so one of our Support Staff will provide you with a reply as quickly as possible.

Technical Support
If you need basic technical assistance or have general questions, please visit the FAQ page for the service in question. If you have a more serious technical issue, for the absolute quickest response around the clock, use our Customer Management System to submit a ticket or browse the Knowledgebase.
For GeneSys Phone: 877-386-4225 Option 1 or Dial *99 from your GeneSys Phone
For All Other Services: 330-552-2062 Option 5
Hours: 9am - 7pm EST Mon-Fri
9am - 3pm EST Sun
Closed Sat
Hours: for GeneSys Digital Phone Only
9am - 9pm PST Mon-Wed
9am - 5pm PST Thu-Fri
11am - 5pm PST
Closed Sun

Remote Assistance for GeneSys Digital Phone
With our new Remote Assistance feature, for issues that are VoIP adapter or router related, you can give us temporary access to your PC or laptop right over the Internet to get everything working just as it should.

Remote Assistance for All Other Services
For all other issues requiring remote assistance, you can give us temporary access to your PC or laptop right over the Internet to get you back to normal in no time at all.