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HelloIf the sled motor [the motor that spind the disc inside] has fault, this kind of trouble you describes here can occur. The second possiblility is with its Laser Pickup Unit. In both cases, a through check should be done, before replace the fault component.

The Cd player my be dirty, you can get disks you put in there to clean them. Also sometimes the players are just picky and don't like certain CD's..... I'll build brand new PC's that only read some CD right from the start.

First of all check the dvds you're using if they have scratches to isolate if it's a disc issue or not. If done and still not working then you should reinstall the decoding software of your Dell laptop that may be Sonic or PowerDvd if you have the disc for it or you might need to down it from My Dell Downloads, smartsource.dell.com where you might need to register first if you're a new user. If your Dell is still under warranty you should contact tech support for assistance. Also, ask them to remove the lower filter in the registry which is complicated if you're Novice with computer troubleshooting. If drive would still fail reading dvds then they should replace the optical drive with a new one since this may already be a hardware defect. Thanks and have a nice day!

Please try to update your codec in your Windows Media Player to ensure that the Windows Media Player will read the data in the Disk. Also you can download different types of player that has bundled with complete codec. Please try to download K-Lite Codec Pack Player or VLC Player.

Please select the version of your player that supports your current operating system. Then Begin to download nyh clicking the download link or button.