You currently have javascript disabled. Several functions may not work. Please re-enable javascript to access full functionality.

Register a free account to unlock additional features at BleepingComputer.com

Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Various BSOD screens

So, my girlfriends PC has run into some BSOD, apparently happend after she plugged in a USB device in the keyboard.

· OS - Windows 10· x64 ?· What was original installed OS on system? Windows 7· Created from my old computer parts.· Age of system (hardware): RAM just purchased (3months old) everything else 6+ years.· Age of OS installation - have you re-installed the OS? like a few weeks ago. But BSOD happend in Win 7 as well, was hoping it would fix the problem.

Your UEFI/BIOS (version F5) dates from 2009. Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system. If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it. WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 7 Windows Update hotfixes installed. Most build 10586 (TH2/1511) systems have more than this. Please visit Windows Update and get ALL available Windows Updates.The actual number is not important. Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have a TP-LINK TL-WN821N 11N Wireless Adapter:

I do not recommend using wireless USB network devices.These wireless USB devices have many issues with Win7 and later systems - using older drivers with them is almost certain to cause a BSOD.Should you want to keep using these devices, be sure to have the latest W7/8/8.1/10 drivers - DO NOT use older drivers!!!An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.

The driver for this device dates from 2008 (arusb_lhx.sys Thu Jul 24 04:18:20 2008 (48883ACC))- I would be very concerned about this.

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

NOTE: The uninstaller may not find the SPTD.sys driver. Don't worry about it, just let us know in your post.

Out of 10 memory dumps there were 7 different BSOD (aka STOP or BugCheck) error codes. The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):- borked (broken) hardware (several different procedures used to isolate the problem device)- BIOS issues (check for updates at the motherboard manufacturer's website)- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.- dirt/dust/hair/fur/crud inside the case. Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)- missing Windows Updates- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems- low-level driver problems- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here: http://www.carrona.org/hwdiag.htmlAlso, I'm very concerned about the possibility of a compatibility issue due to the age of the BIOS. W8/10 communicates with the BIOS much more than W7 or earlier did.

The only test for this would be to revert to W7 or earlier and see if the system has any problems with that OS.

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. Any drivers in red should be updated/replaced/removed. You can find links to the driver information and where to update the drivers in the section after the code box:

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. ** If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. ** If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.