Product Advisories

UPDATE:
Please see the changes to the “Identification Procedure” section below regarding criteria for affected serial numbers. The identification method has been enhanced to include the first digit in the identification procedure in order to more precisely identify affected products.

Thank you for using Canon products.

This notice is to proactively inform our customers of the details of the
phenomena described below along with Canon’s support actions. Because we value
the trust our customers have placed in us, we are dedicated to continuously
improving product quality and delivering industry-leading service and support.
We offer our sincerest apologies to any customer who may be inconvenienced.

PhenomenaIn some units of the models listed below,
there is a possibility that the following phenomena may occur due to wear caused
by insufficient lubrication within the camera’s driving mechanism.

1. AF searches but does not lock in on the subject.
(Caused by minute particles produced
by wear mentioned above.)
2. The image shown in the viewfinder is “blurry” or “not
steady”.
(Occurs if wear progresses.)

Potentially Affected ProductsThe phenomena described above may occur in cameras whose first and sixth digits of the serial number are as set forth below.

Identification Procedure:
Serial Number: [XnnnnNnnnnnn]
1. EOS-1D X: “X” is “0 or 1” and “N” is “1-7”, the phenomena described
above may occur.
2. EOS-1D C: “X” is “0” and “N” is “1”, the phenomena
described above may occur.
“n” represents any digit.

NOTE: If the camera’s battery compartment contains one of the markings
illustrated below, the camera is NOT affected by the
phenomena described above
even if the first and sixth digits of the serial number are of the numbers mentioned
above.

Markings of UNAFFECTED cameras

An "A" mark

A black
mark on the silver bracket

SupportPotentially affected cameras will be inspected and
repaired free of charge. If you own one of the potentially affected cameras
please contact our Customer Support Center.

This information is for residents of the United States and Puerto Rico only.
If you do not reside in the USA or Puerto Rico, please contact the Canon
Customer Support Center in your region.