We use cookies to make interactions with our websites and services easy and meaningful, to better understand how they are used and to tailor advertising. You can read more and make your cookie choices here. By continuing to use this site you are giving us your consent to do this.

BACK TO SEQUENCE.COM

@Sequence: High-touch. No-touch.

@Sequence is a new live event series that we’ve created to dig deeper into a range of topics and trends that are connecting and transforming our world. Held in our offices in San Francisco and New York, @Sequence brings together innovative leaders and thinkers from industries and companies that are disrupting and designing the future.

Our recent SF event was titled “High Touch/No Touch” and focused on the intersection of service design and automated customer experiences. Our four panelists are at the forefront of the “no-touch revolution” — Chris Waugh from OneMedical, Nadia Shouraboura from Hointer, Paco Vinoly from Square, and our very own Cheryn Flanagan — and together discussed the future of healthcare, retail, transactions and design in an increasingly automated, no-touch world.

The panel delved into a variety of provocative questions, including: How are self-service customer experiences changing the way people shop and interact? How do we balance the desire for easy, automated no-touch experiences with the need for richer, high-touch human interaction? What factors are most important as we endeavor to design great no-touch service experiences?

Check out a few of the highlights from the evening, and stay tuned for our upcoming event early next year in our NY office.