to provide the advice people need for the problems they face and equally

to improve the policies and practices that affect people’s lives

We are an independent service providing free, confidential and impartial advice to everybody regardless of race, sex, disability or sexuality.

We value diversity, promote equality and challenge discrimination.

Key facts about the Citizens Advice service :

The Citizens Advice service offers information and advice through face-to-face, phone and,and online Between them, Citizens Advice make advice available from over 3,500 locations in England and Wales including high streets, community centres, doctors' surgeries, courts and prisons.

During 2010/11 the service helped 2.1 million people with 7.1 million problems relating to issues including debt, benefits, employment, housing and immigration. Advisers help clients to fill out forms, write letters, negotiate with creditors, and can even represent them at court or tribunal.

There are over 350 Citizens Advice Offices who are members across England and Wales, all of which are registered charities. Citizens Advice itself is also a registered charity, as well as being the membership organisation for the Citizens Advice offices. Together this makes up the Citizens Advice service.

A respected source of influence on local and national policy

The largest provider of free money advice in the UK

An employer and skills training agency with a workforce of over 28,000 people, the majority of these volunteers

Well known by the public - a BMRB survey in 2009 showed that 97 per cent of the public has heard of us and 41 per cent have used us at some time in their lives.

Rated FIRST of 22 national charities on being helpful, approachable, professional, effective, reputable and accountable (nfpSynergy Brand Attributes survey 2010).