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Revision of Addon Troubleshooting Guide from Tue, 2010-12-07 20:43

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This guide will hopefully solve any
problems you are having with the addon.

For instructions on how to
download/install our addon see the How to Install section on this page.

Be sure you always completely close WoW and restart it after modifying your
addons and before going any further. If all else fails, try a full
computer restart, it can actually clear up a lot of issues. :)

*Note, our site only provides support for live realms. If you are playing on a private server, our addon may not work for you.

<a href="#noarrow">I don't have an arrow.</a>

<a href="#noguideloaded">My frame says No Guide Loaded.</a>

<a href="#noguides">Addon isn't showing up at all, or my guide list is empty.</a>

<a href="#missingone">I'm missing only one guide.</a>

<a href="#lostwindow">I lost my guide window!</a>

<a href="#skipstep">I need to skip just ONE step!</a>

<a href="#reset">I checked off a step and now I can't go back.</a>

<a name="noarrow"> </a>

Problem: I don't have an arrow to guide me.

Solution:

Make sure you have TomTom installed and updated. If TomTom is broken, try Carbonite instead for the time being.

<a name="noguideloaded"> </a>

Problem: When I log in, My addon says "No guide loaded". What should I do?

Solution:

Right click on the header of the addon, or the panda next to your mini map and choose "Guide List". Select a guide. There you go!

<a name="noguides"> </a>

Problem: I have no guides in the guide list. Or, the addon isn't showing up at all.

Solution: Make sure that you have two separate WoWPro files in your addon folder. Here are common locations for the file.

Make sure you have the most recent update from our site. Curse, WoWInterface, etc. are not updated as frequently.

If an update doesn't fix the problem, try emptying your Saved Variables, located in your WoW WTF Folder. Example for Windows XP: Program Files\World of Warcraft\WTF\Account\YOURACCOUNTNAME\Saved Variables Once there, delete all files that begin with "WoWPro".

Open your addon folder for WoWPro
Leveling. Select your faction folder. Make sure the guide is in the
folder. If it is, check the .xml file and be sure it's on the list.

* If the file that you are missing is Horde Vash'jir, try the following:

Open the WoWPro_Leveling folder, then open the Horde folder. Open
"80_82_Arixan_Vashjir.lua" with a text editor (like Notepad). Go all the
way to the last line.

The last thing you should see is...
end)
If it is not there, then add it underneath ]]

Comments

I forgot how to make the guide stop showing bonus steps and only show the current step. I don't see the option anymore, so did you remove it? I could have sworn I saw an option to do that and now I need to know how again.

there are two things that may what you are looking for. Both are on the general options. You may be looking for the Rank setting, (which is on the right towards the top of the screen) set it to Rank 1 for the minimal amount of steps. (Options are 1 to 3)

Or... you may be looking for number of steps displayed st a time. That setting is towards the bottom of the screen on the left. It can be set to any number. (Or perhaps it's 1 to 10?)

There is a current bliz bug (and there is an addon that fixes it) when you pick the settings (for most/all?) addons that it takes you to the blizzard interface addons tab. You need to click on addons at the top of that window and find wowpro (in the alpha list of addons). This is the same list you see if you hit ESC then click Interfac and choose the addons tab

When questing in Pandaria, the guides don't continue. The quests get auto-accepted but the guide keeps telling me to grab the quest. I also get following error, not sure if it has anything to do with it:

I have same problem as Elfty. When i start WOW (was doing the guide 'Hellfire Peninsula' ) The guide is not loaded. I get the message 'It seems that you're using a trial version, you need to download the full version from the website.

I get this after installing latest version (2.4.1) I did get the latest version from the website , did the upgrade first with 'Curse' then manually. None of this works. Also tried this:

You can nuke it from the curse client or you can nuke it by deleting the WOWPro folders from the World of Warcraft/Interface/AddOns folder.

Start up WoW and at the addon page, verify that there are no more WoWPro addons. If you still have it, you have either more than one copy of the game or you installed the WowPro addon into more than one directory. Repeat until nuked.

Then follow the install instructions.

If you let Curse manage WowPro, it will overwrite the one you carefully downloaded the next time you update through Curse.Mark WowPro as not to be managed by Curse.

I am having the same problems. I have uninstalled and deleted any trace of wowpro form every folder on my computer. I check and see that the add on is not showing up in my wow loading screen. I then download from curse. When I try to load the guide list again it always shows "'It seems that you're using a trial version, you need to download the full version from the website". This is getting frustrating. I really enjoy the add on when it is working but I just can't figure out what to do to get it to work again. disappointing.

Having this problem where the guide stop changing to the next step after I have done the previous one, not sure if it's about I Have not checked it manually (asked in the guide) before I selecting sides (in Shattrath City, and I have chosen Aldor). The guide just stop working after that, I have tried reseting, log out, exit game, reload guide but none is working.

the professions r not working for me. it is not reading what i have done and starts at step one. then i right-click to get up to where i am but i can't it jumps to train journeyman(i cant left-cickit dos nuthing). if i go to current guide i can see all the steps. i dont know why its not going throug the steps plz help i love thes addon and have used it for a long time.

oh.. well either way ill use it for solo lvling. Id like to find, or see you implement a feature that uses what i call smart injection? The addon looks at your toon history, lvl, and class type and then applys these factors to where u could lvl fastest... I know addons can look at quest histories because Carbonite does, and we can actually look at them.

Since the smart injection looks at lvl, it could adapt by itself to RaF or Hierlooms. And even if that isnt possible... maybe a feature to limit the amount of gathering quests? those types can rlly rlly slow down raf.

And even on the side of that, somebody could always make a RaF quest guide right?

I am honestly not sure what happened, but I was doing a quest, and all of a sudden the guide showed the "No guide loaded" error. I tried reloading the one I wanted, but it wouldn't show up. Restarted, and when I tried messing with it again, it gave me this:

I'm on Alliance, and I had choseen the Taranir quests. Really, I hadn't touched a thing since setting the guide up, and it simply stopped working correctly. As of now, only the TomTom arrow works and seems to know what I'm supposed to be doing - it just won't show up in the actual guide.

Using windows vista, Human starting area guide Elwyn Forest (lvls 1-11). 99% of the time this guide is not auto moving forward as I complete objectives and I am having to manually check them off. What is also weird is once or twice it did do it on its own likes its suppose to. Any fix for this?

I cannot for the life of me get the quest guide display to come back onto my screen. I tried reseting the profile and even deleting and redownloading the entire addon and still on ONE of my toons the guide display refuses to show up. It is visable on all my other characters except the one, though the addon IS working since I have the arrow that is directing me to the next quest in the guide (which IS visible under "current guide" in the interface/addons tab). Have you heard of this before? Is there something that I did on this Character's specific UI that screwed something up (though I restored all defaults and still didn't fix it)? Please help! its kinda frustrating :-)

I too am having trouble with my add on guide. the add on works, and I can access everything from the menu/config area; however the little pop up box has disappeared. I have reinstalled, get the same thing; reset the thing from the menu options nadda..

This is a bug that should be fixed in the next update, which I hope to release this weekend.

For now, the following should help you:

Actually, this information is not stored in a WoW-Pro WTF file - it's stored in a character based general game WTF File.

Go to the WTF folder in your WoW folder and find the character with
the messed up guide frame. Once you are in their folder, open the
layout-local.txt file and delete the entry for the WoW-Pro frame. This
will reset your frame to the default position.

Actually, this information is not stored in a WoW-Pro WTF file - it's stored in a character based general game WTF File.

Go to the WTF folder in your WoW folder and find the character with
the messed up guide frame. Once you are in their folder, open the
layout-local.txt file and delete the entry for the WoW-Pro frame. This
will reset your frame to the default position.

No problem, it's a common question and a common mistake that folks think this information is stored with everything else. I've answered it enough times that I had a copy/paste response, maybe I should add it to the FAQ... though theoretically this will not be an issue in the new version.

Adding the ClampedToScreen script to the main frame solves this problem as users can't then drag it off screen no matter how hard they try. I did send you this code before, but it's never made it into a release version :(

I'm not exactly sure if you are saying the arrow is in the middle of your screen, in the way (as wkjezz assumed and answered) or if you mean the point the arrow is pointing to is following you.

If it's the second case - update TomTom. This is not a bug with our addon, it means you are in one of the new zones and TomTom doesn't know what to do. Make sure you have the most up to date versions of things as a first troubleshooting test, please.

If you DO have the most up to date version of TomTom and you are still having trouble, let me know.