We’re always looking for ways to help improve your experience when using our mobile solution. So we’re happy to announce the launch of a brand new tool now available to all of our customers. The Encore Self-Help Wizard is an interactive troubleshooting guide that gives you the ability to navigate your way to answers for a wide assortment of the most common issues you may encounter when using our software.

This gives you the option of bypassing the necessity of reaching out to our Tech Support team for those simple, easy-to-fix matters. But most importantly, it gives you access to a robust resource you can rely on during evenings and weekends when our representatives are not available.

The Self-Help Wizard lets you choose between device and web support. From there, you can select from a list of problems, including the inability to log in, reports not emailing properly, devices not tracking, and excessive battery draining, among others. Once the issue is identified, a solution (or series of potential solutions) is displayed, walking you through the process of correcting the situation themselves.

In most circumstances, the Self-Help Wizard should be exactly what you need to quickly correct the issue and get back to doing what you do best: running a successful, efficient business. But if the technical issue at hand requires additional support from one of our experts, you can request a callback directly through the tutorial and one of our representatives will reach out as soon as possible.

Though we strive to give you as smooth an experience with as little interruption as possible, we do know that hiccups are bound to happen. We hope this additional layer of support proves to be a useful tool for you and keep things moving as efficiently as possible.

We’re proud to announce that our premier solution, Encore, has received a powerful new enhancement to its Wireless Forms feature! With barcode scanning, you can now use the cameras of your workforces’ mobile devices to scan QR codes and barcodes.

The applications of this feature are practical for virtually any company that regularly needs to fulfill checklists, manage inventory, and accurately track employee hours. By simplifying processes and eliminating the need to purchase separate barcode scanning devices, Actsoft has made it possible for your business to consolidate, and save even more resources.

Inventory Management

Experience improved efficiency when it comes to keeping track of inventory. Barcode scanning lets you scan codes to input data into a wireless form, making it easier for your team to take note of any tools that were used and successfully returned throughout the course of a workday. Standardizing the process of inventory management can help to prevent equipment loss, and it also gives your staff a unique advantage by helping them easily identify what parts need to be ordered for a job’s completion.

Timekeeping

Barcode scanning can be used in tandem with Timekeeping, and in doing so, you’re able to verify that your employees are remaining accountable whenever they clock in or out. As long as a wireless form is attached, registered time punches can be accompanied by ID code scans, helping you preserve the integrity of your staff’s timesheet data.

Proof of Work Completion

Companies in multiple different verticals can efficiently document the completion of work and daily work orders with Encore’s barcode scanning enhancement. If your organization must conduct routine inspections at close of business, barcode stickers placed at specific locations can help you verify that workers went to those positions and successfully checked them at the end of the day.

Encore’s barcode scanning tool is yet another example of how we’re constantly looking to make our solution even more practical for the everyday needs of your business. Leave behind expensive barcode scanners, timecard uncertainties, and any inefficiencies surrounding task documentation with our newest update.

At Actsoft, we’re constantly creating new ways to advance the power of our business solutions, and our latest product update is just another example of how we’re continuing to elevate the bar in both telematics and workforce management alike. Here’s everything that our latest release has to offer to users of Encore, our flagship solution.

Manager App

This new feature is designed to bring an extra measure of versatility to your mobile operations. With our Manager App, your company’s administrators can view the near real-time locations of dispersed employees and assets from a mobile device, eliminating any need for them to be tied down to a desktop computer. The Manager App view is directly accessible from within Encore’s mobile application, and it’s a powerful way to stay in touch with your workforce while on the go.

GPS APIs

Your company’s developers are now able to access important locational data, and then integrate it with third-party systems such as GIS or weather mapping software. By providing another avenue of consolidation to the way your business manages its information, experience even greater efficiency when it comes to managing and analyzing the GPS positions of your employees.

We’ve recently engineered features that help your company comply better with union concerns about tracking employees outside of working hours. Using GPS tracking schedules, feel free to set specific time periods for when tracking will occur, aligning them to fit with the shift times of mobile workers. The Encore application can also easily be set to monitor worker positions only while they’re clocked in, allowing management to further respect of the privacy of staff members when they’re not at work.

Traffic Overlay

Reduce the negative impacts of roadway congestion on your team’s operations with Traffic Overlay. When dispatching mobile employees to job locations, use this feature to monitor traffic patterns on the fly, and strategically pick the best routes for your drivers to take.

Additional Alerts

Instances of logins and logouts of the Encore application by employees can now trigger alerts to administrators. Any time the Encore application is launched or crashed on a mobile device, supervisors will also be made aware, and they’re now able to know when an employee disables or enables the GPS Tracking feature on a handset via digital notifications.

With all of these exciting new updates to our Encore solution, go forward with a revamped application that provides continual peace of mind regarding your mobile workforce’s routine operations. Save your business time, money, and resources with our latest host of improvements leading the way.

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