In coming months, the project’s next stage will enable customers to use calculator tools and generate their own DIP for residential and buy-to-let mortgages.

The online application process will also have inbuilt affordability calculations and document uploading.

Dean Waddingham, chief customer officer at Hinckley & Rugby, said: “The first step alone is a game changing innovation which will quicken each application’s journey from enquiry to completion.

“It supports our staff adviser and the customer, from streamlining a smarter interview and Fact Find to improving the efficiency of the subsequent processing to deliver a quicker outcome.

“It’s the result of our commitment to focusing on what our customers need plus a can-do collaboration with Festina Finance. Together we have pioneered a new blend of automation and intelligent combination of the customer’s circumstances with the Society’s products.

“This is creating significant efficiencies to benefit the customer and the Society, greatly reducing time spent manually generating documents. The structure to the interview enables us to better predict timescales, a key ingredient in the customer’s satisfaction with their experience.”

Mikael Braagaard, CEO and head of sales and marketing at Festina Finance, added: “As a fintech committed to creating innovative solutions within the field of digital financial advice, we are delighted to have been challenged by Hinckley & Rugby.

“Our solution enables societies to provide better advice and consumers to receive information in an easily understood form, this Dean and his colleagues understood from the very beginning.”

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