Great Quality, Competitive Pricing and Highly Satisfied - Jive

Jive's portal is user friendly, real time and easily managed with many features and functionalities that offer cohesiveness with our 200+ nationwide users. Very cost competitive while offering the latest technology.

The Bad:

We are still awaiting Jive's software release of version 5 that will provide additional features that will enable our corporation to fully utilize the Jive platform and create additional efficiencies within our organization.

Overall, we are very satisfied with Jive's VoIP services, account team and technical support that we have received since our initial deployment in May 2014.

Responsive Customer Service - Jive

Jive has amazing customer service. They are on task and persistent in following through on cases.

The Bad:

None at this time.

Jive is a fantastic service. Call quality is generally excellent and their customer support team is responsive and knowledgeable. Our system was experiencing poor quality - it turned out to be caused by our ISP equipment. Jive helped us not only resolve the issue but test our equipment throughly and exhaustively. I highly recommend Jive.

Jive PBX

- easy, web-based admin interface to make changes to account seamlessly
- customer service responds quickly, even on weekends

The Bad:

- when making updates to software, notify clients so they can be on the lookout for issues

Jive upgraded its software which resulted in our phones not working properly. I submitted a ticket on Friday evening and Saturday morning there was a Jive professional who worked on the problem for 2 hours as it was quite an iterative process. He was professional throughout the process despite eating into his weekend. Very satisfied.

AlexiaKing

Efficient Problem Solvers - Colin and Austin

Our company phone lines were temporarily down due to an out dated router. For a total of 3 weeks I was going back and forth with my service provider and it was a struggle. Austin and Colin were there every step of the way guiding and helping me through this issue. With doing regular phone line testing and providing thorough instructions via email and phone. We greatly appreciate their outstanding customer service and look forward to continuing business with JIVE. Keep up the good work guys.

New Account - Jive

Good service, good price. Setup was facilitated by the company and does what I need it to do. Phones ported just as expected.

The Bad:

Just starting, but so far so good

I would recommend the company. They were easy to work with and were there when I needed support. We wanted to have several options when a customer phoned in and the setup team was able to assist me to get the phone and the various options just the way I wanted it. Good job.

hseagraves

Highly satisfied with Jive Communications!!

I work at a large condominium building and having a superior phone system is extremely important to communicate with residents and vendors. If I every have an issue (which I rarely do), the customer support team at Jive is always there and happy to resolve my issue in a timely manner. Thanks Jive!

MWIguy

I love Jive

When dealing with the customer service, I always feel like they are a company that dedicates a lot of resources to train customer service. Everyone I have worked with has been great, and they always follow up to ensure the problem has been resolved. I'm very pleased with the interactions that I've had with Jive.

byea0509

Jive Communications - A Review

The customer service team at Jive is extremely helpful. They are a team of professionals, very knowledgeable, polite and extremely helpful. They follow up with e-mails to make sure the customer's problem has been resolved, and if there are still issues, they stay with it until corrected. I would definitely recommend Jive Communications.

otisb

A cut above the rest

We have a small company with 7 different VOIP lines/devices in play, four of which are in one office and the others remote. We originally shopped a few VOIP providers but found Jive to be head-and-shoulders above everyone else. They have a powerful yet intuitive online dashboard/portal which allows a company like ours to make quick changes that go into effect instantly. I've never had any complaints about the quality of the service and I believe the price to be extremely competitive. The true gem of this company though is their customer service. Every tech, CSR, or sales staff I've worked with has been easily the most knowledgable and professional of any company I've ever worked with in any industry. It's difficult to overstate how unusual it is to find a company that focuses this much on customer service.

Jive - Unified Communications. A step above the rest

This provider always has great customer service and response times. Everyone is very friendly and knowledgeable. Product is easy to use and has a very intuitive interface.

The Bad:

Jive communications is a very good service. It is easy to use the interface is very intuitive. Also everyone that works at jive really understands customer service and they go out of their way to assist you with any issue you have. I was unfamiliar with Jive in the beginning and had to call in to get help. The staff walked me through creating and setting up users and anything else I needed. I have been doing IT for 14 years and this is by far the best support from any vendor that I have ever received. Another time I had to call in because we were having a technical issue, while on hold I had to step into the server room. The tech on the phone picked up when I was in the server room. Rather than just ignore it, like many other vendors often do. The tech called me back until he reached me to insure that my issue was resolved. This company is definitely a class act. I will look at them anytime I need a VOIP solution because their service level is far above any others. I will converting all my other locations to Jive from Comcast because of this level of service.
If you need a VOIP solution I would definitely go with Jive. There is none better in my experience.

Outages cause us problems - Jive

We experience outages of several hours or more too frequently. This is unacceptable for our business as we rely on our phones and at least one is in use 90% of the time in the mornings. We risk missing important time sensitive calls that in an extreme situation could cripple our business. It looks poorly on our business when we have to ask important customers to switch to our cell phones. In almost all cases, when our phones are down I can't reach customer support via phone because their phones are down as well since we are on the same system.

Good service - Jive

Customer service isn't always immediately available though they do generally get back within 1 business day.

The call quality is clear and, once set up, we have only had part of one day where there issues with the system being unavailable to make/receive calls. The pricing is competitive and customer service is always friendly and helpful.

jscogan

Jive is awesome!

Great customer service! Tons of features, some of which I need to utilize more!

The Bad:

The customer service is what stands out the most to me. I am not the most "technically minded" individual, so having someone lead me through any questions I have is a big deal. We had some recent problems, which weren't even with Jive, it was with our local internet provider. I had a terrible time getting help through them, but my customer service representative with Jive (Craig) was wonderful, and checked in daily to see how it was progressing until we got it resolved with our local provider. He took a lot of time to explain what the problem was, and how to address it with our internet provider. I would totally recommend Jive to anyone looking for a business phone solution, for price and features, but mostly, the great customer service.

Continue to love them - Jive

so eash to work with, excellent customer support, great portal that is simple and easy to use. Never had a problem.

The Bad:

nothing to complain about.

I've been with Jive communications for almost a year and love them more and more each time I interact with them. Their staff is super friendly and alwasy willing to help. Billing questions are handled quickly. Anytime I've called in with a question or system feature, my questions have been answered quickly and professionally. Most time I find out that their system can do more than I realized. I woudl highly recommend Jive to anyone looking for a quality, dependable phone system.

I would highly recommend JIVE for VOip services. My company has used their services for a number of years and have been very happy with JIVE. Recently we moved our offices and had issues with our company owned hardware. The JIVE customer service team worked very quickly to help confirm that the JIVE network continued to work as good in our new offices as in our old space.

Phudpucker

Very polite people, but awful customer service - Jive

Nice polite folks - well, being in Utah that would be expected. Long wait times for customer service or tech support - neither of whom seem to have any knowledge of what the other department has done. You get shuffled from pillar to post constantly going nowhere.
It took me 3 months to get credited for some equipment we returned as instructed, and only then because I kept calling the billing folks until they finally crumbled. Total chaos as they hunted through various disparate systems - a paperwork nightmare.
Another piece of equipment failed (3 months in) and I had to spend hours on multiple levels of support (repeating all the same stuff) to get it replaced under warranty. Finally gave up and wrote it off.
As for Billing, there's no online access to the bill details - but they "hope to make that available" some time in the future. Huh?
These folks just aren't ready for prime time - and it becomes obvious as soon as you need them to do something. Lots of lovely words just doesn't make up for wasted time and poor service. I'm sad to say this, but most of them need to find some other form of employment.

Optimum dental

JIVE!!!

We had switched from an other VoIP provider. Jive just did a good job from the very beginning!
It was definitely worth the change. I would recommend them to anyone needs a good VoIP service and customer service experience

Rochkind7012

I really like this company - Jive

They have an excellent Customer Services. They really want to help you fix the problem. That is so atypical of most companies. My Rep Candace has been there for a long time, which is great. Employes that stay at a company say a lot about a company.

The Bad:

They don't seem to be cutting edge with think like click to dial

I am very happy with the company. I have been with them for over five plus years. I would recommend them to others. The customer services are great. Along with the techs they do a great job.
I have tried other VOIP companies, but GetJive has worked best for me.

great service! - Jive

When I was looking to replace my company's old phone system, I researched many voip providers. I was particularly impressed with Jive due to their feature-rich system and US-based support. I spoke with one of their sales reps via chat and was sold. It has been smooth sailing ever since. As our company has grown, we've had to add new phones to the system and it's quite an easy process. Support has been very helpful with the few minor issues we've run into since deployment. I would definitely recommend Jive to anyone looking for a hosted pbx system.

matthiasallred

Awesome Service with Jive

Absolutely love working with Jive. The previous company we used was a complete nightmare to work with. When I switched to Jive it was an amazing breath of fresh air. As a small business owner, I don't have time to waste worrying about if the phones are working, or spending hours trying to get them funcitoning correctly. Working with Jive has been extremely, easy, professional, and such a time saver. Wish I would have started here and not wasted time with other companies. I'm a customer for life.

Jive - the hidden flaws!

Incomplete call logs. We depend on our call logs to support litigation efforts. I just found out that Jive's call logs have been "80-90% complete", and it is an issue they "are aware of", and they are "working on it". This is COMPLETELY UNACCEPTABLE for businesses that expect and need call logs to be accurate. And, if Jive already knew this, then why did they not proactively inform their customers? Unacceptable and dishonest. I can't trust Jive to disclose other known issues in the future, so we must now find another provider. Stay away from Jive. The appear to spend a lot of time polishing the shiny parts you see everyday, but the back-end is just as important. You won't know you have a hidden problem until it is to late.

Jive Communications Phone Service

Jive provides a great product at an excellent price. It has all of the features our growing companies needs. Their customer service is great. They are friendly and always provide quick responses. They work with me on getting my questions resolved.

What a great company!

Easy setup and great customer support. Tech support also great and prompt in handling the very few issues I have had.

The Bad:

None

I have used a number of voip service providers in the past and had multiple problems with each with regard to sound quality and billing. Jive is definitely the exception! Their customer service and tech support is nothing short of outstanding! They were extremely helpful with setting up the system on my computer and have always been available to provide tech assistance the few times I have need it. Great company!

Kristen Foster

Fast Support Responses with Jive

The quick turn around time for JIVE support has always made us confident that we choose a great VOIP provider.
The resolutions given in response to a support ticket have always been clearly defined and appropriate to the issue.
Phone call quality is superb, audio on both ends is crystal clear and reliable - never had a phone call dropped.

The Bad:

We should have switched to JIVE sooner than we did, but now that we have we will never switch back!

We have been using Jive as our VOIP provider for a couple years. Jive support is consistently fast and correct in each resolution. We have enjoyed the high level of support quality as well as the quality of the VOIP service itself. We highly recommend Jive as a VOIP provider, from the positive and patient responses of the support team to the crystal clear audio quality of the service, we could not be more satisfied. THANK YOU JIVE!!

Jive Service

Price is great, quality is better than others I have tried. Just started using the Softphone, and so far it works great. Now just waiting on the Iphone app to come out, plan on using that as well.
Customer and Tech Services have been great, and have gotten with me in a timley manner.

The Bad:

The only Con so far is with learning the Onjive, we tend to set it and leave it, so some of that is on our end, but when we have questions we go to the tutorials and they get us through the questions.

Get Jive overall has been great to work with, we have been using them for a year and half, and have had no issues with our service. We recently added Mobility so we can have softphone use on some of our computers where we do not have phone, this is new for us, so i will have to comment on that later.
Overall our experience with Get Jive has been great, 5 stars all the way

JG

Jive Communications combines great VOIP service with accountability and great customer care.

Great folks who care about your business and VOIP experience. Highly recommended.

The Bad:

These guys have repeatedly gone the extra mile to provide us the best customer service over the years. They will help you with your business VOIP needs, and are also very pleasant and friendly to work with.

Jive Communications - my phones are "jive dancin'"

Could be more "non-techie" friendly for setting up functions, but staff is great to help. Don't get the cheapest phone, Polycom 320 is not easy to use

They've always been very helpful, really don't have to interact much because it works great all the time. Billing is simple and support great. The techies are very patient, considerate and help laypeople with any problems, no matter how "dumb" we are.

Spritey1964

Jive is the best !!

After 18 months of service, I have been a very happy client of Jive. The service is great. The only downside is you must have a strong (8mbg) internet speed. The added services of "follow me" has impressed my clients when they try to reach me after hours -- and they can. Service for tech support is wonderful.

The Bad:

Paying "extra" for a faster internet. Considering I am paying 50%+ less on phone than with ATandT. Not a show stopper.

With 18 months of use under my belt, I am a very happy user of Jive Communications VoIP. The "follow me" service where I program my phone to ring on any other (cell) phone is a key advantage for clients to access me and not be a slave to my office or feel guilty for running to the bank in the middle of the afternoon. I'll be a client for many years to come .....

charlieyouakim

Horrible customer service from Jive. I feel like these reviews are from within the company.

Can't get a hold of my sales guy after the install after calling 10 times. Service outage for an entire day in 2012. Was promised 3 months free because of the outage. They never delivered. Service just went out again today for a half hour. More expensive than the alternatives.

Can't get a hold of my sales guy after the install after calling 10 times. Service outage for an entire day in 2012. Was promised 3 months free because of the outage. They never delivered. Service just went out again today for a half hour. More expensive than the alternatives.
I'm a busy business owner and I took the time to write this review because after looking at alternatives I feel like these reviews must be internal reviews from within OnJive. I don't believe they are true reviews.

kristen@siteresources.net

Good, solid service with Jive

Customer service is very prompt in emailing back and giving you a solution to whatever issue you have. They have a number of really great features at a very reasonable price point. They include call queues, efax, conference rooms and several others features that most other companies charge for separately. I have found that the call queues work very well. They have a lot of features within them that make them really helpful in our call center. The expandability of Jive is really great. We use it day to day for our small business and we use it for a major call center for disaster relief. We are able to add soft phones and hard phones relatively quickly when we need more. It is not hard to end a line/device either. Which is important.

The Bad:

NoneThe sound quality is really pretty good. We have had a couple of times people have complained about a bad connection, but that has been rare. We did have one day shortly after we joined in March that Jive went down for about 5-10 minutes, but we haven't seen any major problems since.
Customer service is very slow to answer the phone. I don't think I have ever gotten someone when I call. I just wait in a queue until I grow impatient and hang up. If you leave a message they generally get back to you rather quickly. I have found emailing them is the quickest most efficient way to receive an answer.

Easy to work with Jive

Very helpful both in the initial setup and with any followup questions we had

The Bad:

None at this time

We are very pleased that we choose Jive as our phone provider. Upon signup, they walked us through getting the system set up and gave a concise overview of the features offered and how to access them. I would highly recommended Jive as a phone provider as we have had no problems so far with either their service or their product.

JIVE

We are happy with them and we have no real complaints. I guess if we had to give a con it would be that if the internet has any issues or goes down that means that our phones are having issues or is also down.

felipe.pina

Excellent service from Jive

Found Jive with an Internet search, read a bunch of reviews and they all seemed great, so I decided to try it out.
Customer service was excellent from the start. In 30 minutes I was up and running.
Service worked out-of-the-box with both Linux softphones I use (Jitsi and Bria 3) - all I had to do was input my credentials into these programs.
Sound quality is excellent - no break-ups, delays, etc, even though I'm calling US numbers all the way from Brazil.
Price is very competitive and service quality is far superior to alternatives I tried.
Felipe

CJRussell

Very Satisfied with Jive

Outstanding customer service! If I can't get through immediately they call back in less than 15 minutes. All of the agents I've spoken with are willing to take as much time as is necessary to resolve my issue.

The Bad:

The written instructions on how to do anything on the admin side of the phone system are written by a programmer, for a programmer. If you're not a programmer, much of what needs to be known is a mystery. It would be very helpful if the instructions were reviewed by someone who does not know already how to perform the subject function so they can identify where more written steps would be useful.

We have only had our phone system for four days, but it is quite reliable so far. We did have a few growing pains (to be expected), and the Jive Customer Service Agents were very helpful in resolving the issues as we identified them. The only issues we haven't been able to resolve are minor, and seem to be built into the Polycom phones we are using, rather than being something Jive has any control over.

JIVE QUALITY CUSTOMER SERVICE

JIVE HAS TOP TIER CUSTOMER SERVICE AS WELL AS IT SUPPORT IF NEEDED. Their problem solving is definately something our company is pleased with.

The Bad:

Price is a little on the high side

Our company has had their service for some time and our pleased with the extremely knowledgeable and professional customer service agents. They respond quickly to any issue that comes up. I also love the large encyclopedia of features they provide with their service.

socalvoip

JIVE excels!!

We switched from another VoIP provider and I could not be happier. The tech support and customer service are professional, timely, and they are so patient. This is the first phone company, of any type, Mobil, land or VoIP where I have experienced such support and service.

The System itself has so many options, that for one who is not familiar, it can seem overwhelming. But even this I can say is a pro because they teach the system to you as they assist you in your needs, so really there aren't too many cons at all!

I am the Administrative Coordinator and Bookkeeper at a property management and real estate company. We had issues with our previous provider so we switched over to Jive Communications. It was absolutely a perfect fit for us and has enabled us to move forward and grow more technically savvy, and to also provide better service to our customers. The options are endless with this system and the Service Team Specialists are a fingertip or call away and work very diligently to resolve any issues we may have. They have helped us to customize our VOIP options to exactly what suits our needs. And though the System is rather complicated, they walk you through it and make it easy! I actually enjoyed my calls and emails with the Specialist Support Team, because they are very smart, very helpful, and so friendly! We are grateful for Jive!

Jive Communications Products Review

When looking for a VoIP phone system, it was a no brainer when it came to which company to go with. Jive is one of the most user friendly services I have ever used not to mention the customer service department is hands down the best in the business. I would highly recommend Jive to anyone looking to save money on phone service and increase user capabilities!

dmwaps

Jive Great!

Great PBX system that charges based on active users on handsets not by ext. Have a great attendant setup that is flexible and very granular. I was very surprised at the level of control I have. Customer service speaky the English very good (lol). Seriously plain spoken English tech support. When they say their name is "Mike"....pretty good chance it's not their "work" name.

The Bad:

A con that most have. Google Voice forwarding does not detect my auto-attendant picked up at Jive. This is the case for most VOIP carriers as Google Voice just rings to it's voice mail when forwarded to a Jive number. This is because the VOIP carrier (Jive) is not sending the correct signal back as "answered". Again almost every VOIP carrier does this. However it would be really cool if Jive fixed this.

Been with them for 2 months. Not long enough to determine reliability. I do understand though they had issues during the Sandy Hurricane. Most hosts in NY and NJ did. Looks like their eggs where is all one basket. However checking their new srv records and failover it looks like they learned from the issue and deployed other servers in the US.

Executive Director with Jive

You can take your phone and plug it on any Ethernet jack and you would have a working phone.
It no hassle, anybody can do it.
Very flexible configuration and setup.
It is not expensive, specially for businesses

The Bad:

none

I love the service. Very knowledgeable sales team as well as technical team. I have seen a lot of product in my life. This the first time I have no problem with a product and service (Jive VOIP). I want to say that the service have not been down for even one second! That is a record. I have been ecommanding the product to as many people possible.

Jive is Almost Perfect

Customer service hold time was long during the outage but has been very responsive otherwise.

Jive has great options and features for the price. Comparable services from a couple other business VoIP providers was almost double based on how they bill for users or additional lines. The porting of our numbers from ATandT went smoothly. We did experience one brief outage that resulted in a delay on calls connecting but it was quickly corrected.

Jive is the best

Ease of use. Quality of equipment. The professional sales people. Technical support is US based.

The Bad:

There is none.

This is an incredible system. I own a very expensive PBX system with one of my other companies and the Jive system beats every feature that my system has and more. Lets face it, even the most simple to use systems as Jive, will need some technical assistance. The support is quick, experience and most important American based. It is easy to get help and be up and running in no time flat! It is everything they promised and more.
Everyday I find a new aspect that makes the system more valuable.

Donald Upson

Jive VOIP is excellent

This was a very easy purchase. The system is intuitive. I recommend it. We are a start-up company and it is affordable. I also like the fact that it is month-to-month. I don't like to think that my company may not survive, but if that happens, I'm will not be stuck with a long-term phone contract.

JennHutch

Jive offers a Pleasant Partnership

Going with Jive has allowed us customization to better meet our business needs. The sound quality is the same as our landline and the equipment is easy to use. I like the web interface for customization features and it's nice to be able to get a technician on the phone ( I can understand) to help me learn how to do things or troubleshoot issues.

The Bad:

The help menu for their web interface should offers how to's for customers learning the web interface. I did not know how to do something and had to talk to 2 techs to figure it out. The good part is the 1st tech emailed me to check in and said if I figured it out to let him know so he could learn as well!

Jive has made the transition process seamless and offers a good quality product. It is a learning curve for me but the customization makes it all worth it. The web interface is nice as it can be accessed from anywhere should we need to manage our phones remotely.

Jensen Law Group

Jive has Outstanding Service

The technicians stayed on top of things and didn't quit until I had my issue resolved with "phantom ringing" in the middle of the night a couple times. Always polite and professional.When I called in the first time to find out more about the company and services offered I was completely satisfied with the patience, professionalism, and knowledge of my customer service rep, Jen. It was near "quitting time", but she was not in a hurry to end the call and stayed with me until I felt comfortable enough to sign up for service ( my decision, no pressure or hype) .

The Bad:

There is nothing I did not like about Jive. I can't think of one negative thing. I have recommended them to every business owner I know.

My horror started long before I knew Jive was around. Our company moved into an office building, and on a very tight budget. We ended up getting a 25 year old, used ATT Merlin System for our phones. Bulky Clunky phones that didn't really provide any functions other then calling in and out. The administration for the system was horrible. And then the hunt began, I reviewed for months and months on different providers, and all of them were extremely insufficient, not knowledgeable in their product, or way too pushy of a sales person.
As our current phone system was going under, the pressure to get a new system was climbing. In the end I presented 3 options to my board none of which was Jive. Our middle of the road option was RingCentral, that made the most sense in features, price, etc...
My goal was to come in the next day and getting the ball rolling with RingCentral. For some reason I went home and ended up here on voipReview. And boy did my opinion change. RingCentral had some pretty bad reviews. And my judgment shifted to look for another provider, and I came across Jive, read the reviews and began checking them out.
I initiated a chat with Jen, one of Jive's sales reps. There wasn't a question I asked that she couldn't have answered. I spoke with Jen over the next 24 hours and had my mind set on getting Jive for our company. I made my presentation the next afternoon, got the approval and begin the process.
The setup could not have been any easier. I had a kickoff call with a Jive Rep that walked me through my system explained everything and how all the features work. Again, I couldn't ask any question that he didn't have an answer to.
Our phones came on a Wednesday at 2PM. I had 15 phone lines to switch from our current system over to the new system. I had the entire system, up and running by 6PM. Our phone system was completely switched over to Jive in less then 4 hours. This also included 2 phones which were remotely located outside of our office, and never connected to interoffice dialing before Jive.
To wrap up this long review, in a nutshell Jive has been amazing, I look forward to our future. If your still reading this review, go GETJIVE!

m.jeffrey

Jive is Amazing!!!

When I originally started my search for a VOIP Service Provider I knew nothing about Voip Service. I needed 10 lines and 10 phones and I researched online a ton and called several of the providers. ex: Nextiva, 8x8, Ring Central etc. I really felt very pressured and like I was dealing with a used car salesman every time. I ultimately ended up going with Ring Central, mostly because I was under pressure to get something going and I felt like I was choosing between the lesser of the evils, honestly. I was told there was a 30 day satisfaction guarantee so I felt like I had nothing to really lose. I had spoke with the rep from Ring Central several times before I chose to go with them and he had called me several times to pressure me into signing up. Every time I called him before I actually signed up he answered right away. Once I signed up and had given him my credit card details the nightmare began. I was unable to reach him after that, I left messages and he did not return my calls. He told me my credit card would be charged $4000 but he promised me $2000 would be credited back to my credit card for signing up for the 10 lines and purchasing the phones. The credits did not show up and there was no explanation. The phones came and we tried to get everything set up and the tech support was awful. They didn't even have a lot of the services that our rep had promised. Just about everytime I called I ended up talking to someone that I couldn't understand and who couldn't understand me in India. I decided to cancel my service and send all of the phones back but now I had to find a different provider. Just as I was getting sick of all of the sales crap from all of the different providers out there I came across Jive. I initiated an online chat with a rep named Candace and then decided to get more information by calling. I suddenly felt my anxiety lifted as my questions got answered and the solutions to my problems were being answered. My rep was very friendly and knowledgable about the Jive service and the phones that they had to offer. She didn't pressure me at all, she only answered my questions and offered solutions that she could provide. After speaking with Candace and going over everything that our business needed in a Voip service I felt confident that I had found the right provider. I gave her my credit card details and placed my order and have never looked back. My phones came pre-configured and ready to go. Jive service is everything I hoped it would be. The phones that my rep reccomended are fantastic, the service is great, every time I have needed to call for answers to questions or for tech support I have spoke with a rep in the U.S. who is knowledgable and friendly (they even send follow up emails). I can't rave enough about how happy and relieved I am to have found a great VOIP provider that actually does what they say they are going to do. I am glad that I got away from Ring Central and I urge anyone to not listen to any of their own hype about how great they are because they are the WORST company that I have ever had to deal with!!!! And I am completely confident that anyone who tries it will absolutely regret it! Jive lives up to their promises and I can't imagine anyone being anything but completely happy with them!

Jive Communications Review

Great customer service, friendly staff, fast and knowledgeable to troubleshooting any issues. The dial plan is very user friendly and makes it easy to make changes as employment changes.

The Bad:

We have had difficulties with our phone cutting in and out due to high amounts of jitter. It has been difficult to deal with that because our internet service provider never has a clear answer as to why the issues are occurring.

Jive has been great to work with. Everyone that we have encountered from sales and customer service to their tech support has been very friendly and ready to help. Everyone seems very knowledgeable in their field and make troubleshooting a breeze. I cannot say enough about the friendliness of the staff...whatever model corporate has set for their employees is incredible. Keep up the great work!

HauteHouse

Getjive.com, It says it all- GET JIVE!!

Their ability and willingness to help with ANYTHING sets them apart from the competition.

The Bad:

The employees are so smart and good at what they do they almost make you feel like a half-wit for wasting your whole morning trying to figure something out that takes one of the employees at JIVE two seconds to fix. That's not really a CON, but it's nearly impossible to think of anything.

As a start-up business, JIVE has been there with us since day one. I've grown quite fond of the employees- highly-qualified, helpful, resourceful, professional, reliable- what is there not to love? The customer service is outstanding and it doesn't just stay within the customer service department. The whole company demonstrates exceptional client service skills. No problem is too big for the JIVE Communications team.
If you're on the market for a VoIP host, what are you waiting for? GETJIVE.com!!!
Thanks, JIVE Communications, for all that you do!

Great Customer Service

JIVE is easy to set up and use. Flexibility for everyone since you can take your phone anywhere and work if you have an internet connection. Excellent support.

The Bad:

There are times (infrequent) that calls get lost in a black hole, customers cannot leave a message and the call does not roll to the extension. If a call is on hold and another all comes in, it pushes the "hold" call to the back and you cannot access it until the new call is answered.

When you have a relationship with a vendor that reflects your business it is important to have excellent service and support, as JIVE does. JIVE is easy to set up and whenever we have technical issues, JIVE is readily available to assist us. All of our employees may call and ask for help. We had a very difficult and strange problem and JIVE worked with our employee until it was resolved. It was actually in the phone circuit board but JIVE figured it out. This reasonably priced system allows our company to have many employees work from home yet maintain our branding and inter-connectivity. Periodically, there is static or lost calls and we want JIVE to "fix" it immediately----however we have learned it is usually the internet connection which is failing not JIVE system. JIVE might recommend updating a modem and recently determined that I didn't have a permanent IP address attached to my phone, thereby causing minor issues. Their excellent technicians solved it. A very nice company to work with.

mjb1224

It's Great!

Jive is easy to use and the quality of the call is nice. The price is great for a small startup like us. The customer service offered is good as well - our requests were always taken care of in a very timely manner and we never had to call back. The only issue is that sometimes you could hear a little overlap between the 2 phone lines we have in the office, but it wasn't too big of a deal.

Excellent service, fantastic product!

I own two businesses, and I've realized great service is incredibly hard to come by. Jive's service has been impeccable, I love that aspect.
As far as the product, we purchased 5 phones including the base, great quality and we now own them as opposed to leasing, which is nice. I was nervous about the phone line quality, but it has met my expectations.
The best part of Jive's service is the portal where you can completely customize your call flow including initial greeting, hold music, voicemail boxes, extensions, call routing, etc. AND, it's all included in the price, no hidden charges.

The Bad:

I did not love the fax integration. Faxes come in to our email, which was great because we could choose to print, forward, etc. But outbound faxes was less desirable. This is not Jive's fault, it's just the nature of the VOIP beast, so we simply routed our fax number back to a traditional analog line.

We searched several websites and Jive always came up rated in the top 5 and I see why. Service is wonderful, product is great and we couldn't really ask for more. We have referred the company to several industry cohorts, way to go!

Jive Has Quick Easy Service

Price is fair, Web Interface is easy and Customer service is quick and responsive.

The Bad:

I prefer bills in the mail, but they e-mail all the invoices. Going paperless is not a choice but a mandate. Its the only thing I would change.

I really like their easy web interface. I'm no rocket surgeon and I can still get everything done easily and professionally.
Their Fax-to-Email and Email-To-Fax functionality is great. Its something I did not know existed and now I use it Daily, all included no extra charge. Although my business partner insisted on a PBX for our business, now Im glad we have it. Its worth the cost for sure.

Jive is FANTASTIC

The user interface/website is incredibly intuitive and modern. Customer service is the BEST I have encountered in my entire career. I have gotten a helpful human being within seconds every time I've called - and the systems all just make sense. Really can't offer higher praise than that!

The Bad:

Just wish I had found them sooner!

I own a small business in Manhattan and have been using Verizon for 8 years. After a particularly frustrating customer service encounter, it just seemed as if there had to be a better alternative - and also a cheaper one. A friend suggested Jive and they're everything I've been looking for, and more. I'm now paying a fraction of what I was paying with Verizon for infinitely better service. I have not noticed ANY difference in call quality - and now I have extreme functionality (like having voicemails e-mailed to me as they come in and a customize-able auto-attendant) and I really just couldn't be happier with the choice I've made.

Simply the Best!

I am a business owner who owned his own telephone system. I spent $11K on it only to find it had devalued to $1K a few years later. I began a search for a hosted option and settled on Jive. I have used Jive for several years now and could not be more satisfied. In addition to the standard features once would expect from a hosting company, they one of the only companies that offered call queuing, which for my business at the time, was a necessity. Their pricing is excellent and the support is stellar. You can't go wrong with Jive!

Jive Not Business Ready

Customer Service is Absolutely Terrible
They do not have any redundant backup

I've used GetJive for about 4 months.
The call clarity is good. Not great, but good. There is often a lag in the conversation, but it usually does not affect calls
The main issue is outages. We've had several. Usually they are short, just 10 or 15 minutes, but we've had one that was 2 hours and one that was 10.
Apparently, they only have one data center and if there is a hiccup there, you are toast. During the 10 hour outage, I lost about $5,000 of business and the damage to my business is certainly greater. During the outage, I received 8 emails that there was a problem with the service. I also received another 9 that said services were fully restored, but it actually took another 5 hours before service came back. We called for support, but were not able to get ahold of a live person for the first 6 hours. When we did get a live person, they told us to just wait for 30 more minutes.
It was not possible at any point in the outage to get an ETA for when the system would be back online.
If you are able to run your business not knowing if your phones will work, then GetJive is for you. But, if you are like me and cannot have your phones be out for more than a few minutes, then RUN, RUN, RUN from GetJive.
Under no circumstances would I recommend GetJive to a friend. In fact, I would be happy to sit with them and would spend hours if needed to talk them out of it.

Unreliable outages, poor communication

Unreliable outages! non-existent redundancy (including their own lines), no fall-back settings, takes hours to get an update

We've been using Jive for over a year now, it's more money per line because of the way they charge but we went with them because of the reviews they had here on voipreview. The past several months have left me regretting that investment for the following reasons:
1) 2 service outages over the past couple of months lasting more than half a workday = lost $$,$$$.$$ (yes that's actually how much we estimate this cost us)
2) Their own phone lines are down when an outage occurs, redundancy people? I'm amazed that a phone company doesn't have some POTS lines to at least backup their own lines with.
3) With both outages there hasn't been communication from them about what's happening for hours. Today's outage took them 4 hours to send a email to everyone saying that they were working on service coming back on. FOUR HOURS for just a simple "yes we are still in business and there are people working on making your phones work again" message. This coupled with their own phone lines being down made me honestly consider that they may be out of business. I'm still waiting for our phones to turn back on, 7 hours in.
4) There is no option to have a fail-over number, my previous provider made this available to us in case their was an outage so at least we could take calls on our cell phone and our customers weren't left with a disconnected message.
So in short, I think that this company might have had their act together at one point in time but right now if you are needing to have a reliable phone system with the redundancy and fail safes necessary I would suggest looking elsewhere. Jive just doesn't cut it for business class.

NO BACKUP. CANNOT REACH WITH EAST COAST HOURS... ALL our clients and customers are getting a Circuit busy ..no message or voicemail... Horrible... Cannot reach customer service. Can't redirect... If you NEED phones. Do not use.

sticklerforservice

Service down at ONJIVE, assumed they had backup datacenters

Great service when working, able to really define detailed call plans.

The Bad:

Looks like service is totally down at 10:02 am EST on October 31, 2012. I assume they used a datacenter on the east coast, and the problems are caused by Hurricane Sandy. But no way to contact, No notification on web site, and why not have backup datacenters on East and West coast. Reliability is important. We use VOIP so we can reroute phone calls in an emergency, but assumed the provider had first class redundancy built in.

Looks like service is totally down at 10:02 am EST on October 31, 2012. I assume they used a datacenter on the east coast, and the problems are caused by Hurricane Sandy. But no way to contact, No notification on web site, and why not have backup datacenters on East and West coast. Reliability is important. We use VOIP so we can reroute phone calls in an emergency, but assumed the provider had first class redundancy built i

Jive Phone Service Rocks

Its very easy to setup and use. You can just buy the phones from them, they set them up and ship it to our office. We plug in in the phone and it just works. It is awesome.

The Bad:

The price can sneak up pretty fast. We started with 4 phones, and now have 16 devices. It would be nice to have sip credentials for softphones mobile phones without being charged the device (monthly) fee. I think they could give those out for free at a certain usage level.

Jive is a great service. We have used them for over a year. The quality, support, hardware and everything is great. They are quick to setup and have a fully customization control panel. I would suggest them to anyone.

Jive Rview

Great at getting back to you, following up. Very good technical knowledge.

The Bad:

Some answers can be a bit too techy, need to keep it simple with stepped instructions to solve problems.

I have been struggling to get my VOIP working offshore. The Jive team are very knowledgable but they need to make sure their answers match the customers knowledge base. Example
"So you would need to add the hotels wifi network to your PBX as trusted before using Bria, but once you do you shouldn't have an issue."
As a customer, you need to figure out what a PBX is and how to add it as trusted yourself. It would be more useful to provide steps to solve the problem.

jpchicago

Amazing features give any size business a corporate toolset for an amazing value!

Amazing features - come included in the monthly service fee and are not al a carte like other providers and offer flexibility and great benefits to your business regardless of size
Clear and Reliable Call Quality
Customer service is second to none - if you have an issue or question they will take care of it rapidly, professionally, and completely every time!
Knowledgable sales team and staff know how their service can best fit into your existing network and telephony needs

The Bad:

Truly there are none - Amazing service and great people!

As a small business it is sometimes difficult to adopt new technology not because of the cost of the actual device but because of the infrastructure required for the device and the new system. THIS PARADIGM CHANGES WITH JIVE! With Jive it is literally plug and play - order the service, connect your phones to your existing HSIA connection and you are done! It really is that simple. Now a small business is able to have dial plans for auto attendants, schedules for calling, conference extensions, virtual e-faxes (included in the service price) and much more! Your small business takes on the feel of a corporate office which is beneficial for both your staff and your clients - making it easier to connect to your client base while simultaneously facilitating your intra office productivity.
The feature set that Jive offers speaks for itself and for the price it just cannot be beat. If you are looking for a hosted VoIP service I completely recommend Jive as your solution!

JIVE VIOP That Just Works

This service simply works you dont have to know how to run the phone company just to set up your call flows etc and they work without a bunch of tweaking from the back end level 2 techs

The Bad:

None

We run 3 businesses with 3 phone lines plus a toll free number with 3 sets of business hours plus our home numbers. we handle thousands of calls a month with just 3 or 4 reps. Those that call are screened based on the number called and time of day. Callers are properly routed or forwarded to home or cell if it is a personal call. Business calls are answered or forwarded to the call cue / voice mail and results are emailed to us for proper action. The previous VIOP provider could not figure this out and it never worked correctly and was always needing tweaking from tech support. Using the JIVE interface and one quick call to tech support I made all of this work all on my own. We get a lot more done with no problems and all of this is half the price of the previous VIOP provider.

rvs323

Very Pleased!

I made the jump to VoIP about 3 1/2 years ago. Being 56 and a technophobe Iwas apprehensive but the folks at Jive assured me it would be ok. They were right. In that time I've experienced 3 short service disruptions and they fixed they problem in very short order. And I've realized enormous cost savings. My savings over our old system are approximately 65% over the last 3 1/2 years. But the best thing has been the people. Anytime I've spoken to Jive I've ALWAYS spoken with the same person, the woman who worked we me in the very beginning to set things up. How often does that happen?! The personal service has been exceptional.

Reneeaustin

Best Customer Service!

Jive is amazing! It works perfectly for my business! You can not beat the price and there are rarely any issues. When something is wrong, I just call in the and issue is taken care of immediatly and I always get a follow up to make sure the service was sufficent. I don't know any other company with follow up like this. They are also great with the little details that I don't always realize, but for example when I call my store and am put on hold.. it's the most pleasant hold music and I know my customers LOVE it too!

We were looking for a progressive and flexible phone system for our veterinary hospital and JIVE was a clear winner! The customer service is stand out as well as the online features allowing the flexibility we need. It is also reassuring that the monthly cost is predictable and there are no hidden added costs. Thank you for taking us into the 21st century!

kavya@hortonskids.org

Jive Communications Review

We have had so few problems with the physical phones and the service that I could count them on one hand. There has never been any issues with voice or sound quality either. We have rarely had to call customer service and when we have, they have been pretty responsive. I would recommend Jive to other businesses.

techietype

The best provider in the industry, hands down.

Fantastic, easy to use self-management tools online -- makes it really easy to change your phone menus and routing with drag and drop pieces
Really reliable - no quality issues in the past 2 years and no down time
Friendly support people
Lots of features

The Bad:

Support hold times can sometimes be 5-10 minutes but it's worth the wait

We have used Jive for our small company for about 2 years or so, and have been very happy. I personally tried a few other voip providers (big names in the industry, who I see on this site) and was not satisfied with their sound quality or had issues with downtime. One of the biggest providers in the industry advertised a 100% no downtime guarantee to us but had outages multiple times per month. With Jive we have never gone down and never have quality issues.
Their support people are super friendly and they have grown a lot over the past few years since we started using them. Jive has done a fantastic job of giving us the tools we need to communicate and the features we need to save time. I would recommend them to anyone.

I have a few months now with JIVE and am extremely impressed. Key with me is customer service and with them it is always personable, knowledgeable and fast. Technically, the crystal clear with a dead silent background. The dial plan features are extraordinary as well.

Amazing Service, Easy and unlimited configuration

Unlimited features at no extra cost. Low monthly cost for extra numbers and employees!

The Bad:

None!

Our business only employees 3 people, however we run alot of little businesses, all with their own domain names, addresses customer service departments, etc.
I tried 5 YES COUNT THEM 5 other services that would cater to this type of setup without having to buy 5 pbxs separately. Jive was the ONLY one who completely met all the requirements we had.
We are able to call out using their lines feature on each individuals business number and caller id name as well as when we get calls in identify where people are calling from to answer the phone correctly.
Scott(support) and Jen(sales) took the time to hear me out and setup my account properly and really treated me like I was a BIG company even though my company is just a 3 person company.
I cannot recommend them enough! :)
P.S. That is not to mention their amazing visual dialplan designer that I have seen no where else...

Jive: Happy Customer

The service is lovely and folks at jive respond quickly. I'm a happy customer. I LOVE the interface for changing our call structure. It's so easy and I can change things instantly, without having to call the support desk. We enjoy having the voicemails forwarded to our email, like other providers. The desk phone is awesome. We have just a basic Cisco 4 line phone. It's lovely.

The Bad:

Sometimes I wish that Jive could recommend a perfect Softphone. We have 3 Softphones and 1 desk phone, and the desk phone is lovely. The softphone is slightly less reliable.

I recommend Jive without reservation. I think if you're less internet savvy, then you might get frustrated with all VOIP systems. Jive is the easiest I've seen.

Sentinniel

Jive: Reliable, affordable, configurable PBX

Reliable, great pricing, customizable PBX interface, great customer service

The Bad:

None

Moving to Jive was a great business decision. We are saving at least 50% from our old PSTN setup. We waited a long time for a hosted VOIP PBX that we could customize to the special needs of our company. The Jive PBX did it all. The interface is intuitive and user friendly. Jive's customer service is excellent if you do need them. Call quality is good and clear. We have recommended them to our friends and other businesses looking for VOIP.

Re: Jive Communications

Excellent service, must be all native, college educated employees. They listen and they understand. Then they help you understand their well engineered system.

The Bad:

It sounds scary, and even impossible, but I have nothing to write here.

We are a software engineering firm, founded on the concepts of computer telephony services in the early nineties. Having used a pbx server in house for 15 years and having tried out one of Jive's top competitors for 4 weeks, Jive is a fresh breath of air. We feel in good hands. Now we can get down to OUR business.

sharper edge

Jive: No Problems for 6 Years

I have been working with Jive for past 6 years and ever since I had no problem for my phone lines , ever .......I strongly recomand them to who ever need a good phone service !Yaldaowner at sharper edge engines llc

paintplatoonusa

Best business decision we made in a long time.

Everything about JIVE is excellent. This is truly a business decision where we felt the positive impact immediately. The pricing is AWESOME. The quality is great and they'll even help you set up the PBX service. They make everything easy. I shopped around for weeks agonizing over which company to use. But then I came across JIVE and they just made my decision very fast and easy. I love the fact that when I call customer service I get to speak with American people. They're great.

bryben1

Jive: Super reliable, high quality, affordable VoIP

Great and meticulous customer service (and all native English speakers:). High quality phones and service. New fax service works great 90% of the time. They were still working out some small kinks last couple months, but it's worked perfectly recently. Dial plan builder is SOO awesome, so legit!

The Bad:

Virtual fax works well, but is still a little cumbersome to use for outbound. Inbound is great. Everything else with Jive is pure bliss. Great tool for any size business!

Did lots of research on 7 or 8 competitors, read tons of VoIP recommendation blog entries, thoroughly looked into alternatives, like Vonage, and Jive ended up being cheaper for us, not to mention a much more fitting and thorough option. I so highly recommend Jive.

Whenever we've contacted Jive for any reason, we get extremely quick and courteous service from everyone - Account Rep, IT Techs, etc., whether it's to place an order, update our account, or anything else. We also love the fact that we don't feel like we're either speaking with a machine or someone in another country. We have been very happy with the phone service and sound quality, and the PBX Interface is extremely easy to use. Would highly recommend Jive to anyone.

Lyrxt2112

Jive's PBX interface is amazing

Cost, Ease of use, plus many others. Extremely easy to use PBX interface.

The Bad:

None!

Jive's PBX interface is amazing! It is very simple and intuitive to use. Jive has great customer service and support from friendly people who want to provide you with excellent service. They are a pleasure to deal with. The sound quality was excellent and clear.

JackMiller

Jive: Far Beyond Expectations

Jive's customer support goes far beyond expectations. I recently had a very complicated task that I was trying to achieve. I was immediately able to speak with someone and instead of just answering my questions I was told, "There is a much more efficient way to do what you want, if you would like I can reprogram your system and also test it from here on our end to make sure it works." Umm... Okay!! And then I received a follow-up email with the technicians direct number which closed with, "Please call directly, any time."

Yokes388b

Jive: Excellent Quality

They have excellent voice quality, and their service is outstanding. Not to mention their customer service, is above all others. I had a small problem setting up my device to work on the jive network (not jives fault at all, I was the one making the mistake) their customer service stepped up and instantly helped me step by step fix the problem and they are ALWAYS there to help you. With English speaking agents. Their billing works with our grant funded program, you simply couldnt ask for anything more.

The Bad:

They have excellent voice quality, and their service is outstanding. Not to mention their customer service, is above all others. I had a small problem setting up my device to work on the jive network (not jives fault at all, I was the one making the mistake) their customer service stepped up and instantly helped me step by step fix the problem and they are ALWAYS there to help you. With English speaking agents. Their billing works with our grant funded program, you simply couldnt ask for anything more.

iaslc

Jive: Outstanding Customer Service

Little bit of a learning curve on the PBX interface, but much simpler (IMO) than their competition. JIVE offers free training both online and over the phone whenever you need it, so the only "con" I can think of is a little nit-picky.

Ohana Fun

Jive: could not be happier

Jive offers the best in customer service! Their support team is always most professional, courteous, patient and efficient! Their pricing is great and the features we get on our phones are usually only available on very expensive PBX systems, so we could not be happier! We have already recommended Jive to friends and businesses we know could benefit with their services.

billmars

Jive: Best Combo of Price, Quality, Use

As an IT consultant, I have thoroughly researched over a dozen hosted VoIP companies. I believe that Jive has the best combination of pricing, quality of service and ease of use of any of the offerings out there. Initially we chose not to use them because their pricing model made them pretty expensive but they have since reevaluated their pricing structure and are now much more aggressively priced. All of our clients have saved significantly by changing from the a la carte pricing model of the previous provider. Their offering is already feature-rich by comparison but they continue to actively add functionality and have just hired a number of new developers to continue to drive enhancements forward. All customer service and support is US based and is easily accessible with little to no hold time.Another thing that is often not considered is the usability of the website. All vendors will provide you with a web interface for configuring users, extensions and system functionality. Jive's web interface is superior to all I have experienced and is not only very fast but extremely usable. System configuration of call routing is done through a graphical drag-and-drop interface which reminds you of a flowchart. This make it SO much easier to see how calls will actually flow through the system as opposed to trying to visualize in your head how multiple auto attendants which are linked together with diffrerent timing structures will behave. This system is so intuitive that I was able to recreate my largest client's most complex programming easily and on the first try where it took multiple calls to the previous provider to get it to function as we wanted. Call reporting is very powerful and the system is designed to automatically detect the type of handset you are using and perform some configuration items automatically based on that information. Overall, the system is very well thought out and extremely flexible and we haven't experienced a minute of downtime since switching (certainly can't be said of our previous vendor).

Jive: Great and Prompt Customer Service

Great and prompt customer service. Consistent good call quality and easy customization of dial plans.

The Bad:

None, so far.

I did a lot of research on VOIP providers before deciding on Jive. What settled the deal was their exceptional customer service. Sure, everyone is nice before you're a paying customer but Jive has consistently come through with their exceptional service even when they were not at fault. I once had an issue with my cable modem and their representatives quickly walked me through the problem and resolved it. My main concern about VOIP phone systems was the possible downtime but in the five months I've been with Jive, I've had no downtime at all. Even after adding a few more lines, the call quality has remained good. They also offer a ton of customization features that can be overwhelming but once again you're never left to figure it out all by yourself. There's always help from them. Highly recommended!

Jive Communications - Been wonderful to work with

Everything! Easy to work with, hassle free with great customer service. Tech support has been easy to work with as well, as far as getting system set up and making changes.

The Bad:

N/A

They came highly recommended from a fellow agent. They sent the phones pre-programmed so all we had to do was plug and play. Customer services has been wonderful, from helping us get set up, dial plan and walking us through some changes we've made. 1000% better than my old provider. Already recommended to others!

Jive: Very Useful

Extremely responsive support and account management team! Management console is straightforward and easy to quickly make configuration changes to our virtual pbx.

The Bad:

Still have to rely on traditional carriers that have pass through costs (e.g., DIDs) to Voip customers.

Have been a customer for over six months now with no service issues. Can't say enough about customer service as they make everything easy. Porting numbers was simple (from our end) - just had to wait on the several week process from the carrier. Flexibility offered by the virtual pbx has been very useful when needing to quickly add extra conference bridges or changing dial plans. Anyone looking for a better provider should consider Jive.

mattbanasiak

Jive: Very Affordable! Great Customer Service!

I did my research before I chose a VOIP service. My experience with VOIP prior to Jive was with Packet 8 with a previuos company. When it came time to start my own businessI chose Jive. Great customer service with installation and changes. Easy to use phones. If you want to stop your research now on VOIP and go with a great product then choose Jive, you will not be disappointed.

Jive: Very Pleased

We've used Jive since 2009. Service has been great and their customer support is outstanding. We're not opening a new office and with Jive, we'll be able to seemlessly transfer calls between our main and satellite office. We are VERY pleased.

2brothersmoving.net

Jive: So far not so good

We switched to Jive after reading the glowing reviews and needing get a provider that offered a more jitter free experience. Jive had a higher cost with the type of setup we needed, but we thought they imbued quality and were willing to ante up for it. It hasn't been a good experience thus far however, what we've experienced is a system riddled with bugs of varied degrees. The biggest of which right now is one where the pbx stops playing the ringing sound to the caller (although while still proceeding with the call on all other accounts) making them think the line has disconnected. They of course hang up and call back never being able to leave a voicemail and driving us crazy with trying to catch the call. Over the past month Jive's support, while being friendly and nice, hasn't been able to figure it out. Add that to the problem we started encountering this week of some calls only ringing once before actually disconnecting them, and it becomes a hindrance on your business.My evaluation is that it would appear Jive has the right theory going with treating the customer well, but just hasn't had the engineering time or muscle yet to create a reliable system the customer needs. I might check them out again in 5 yrs to see if that's changed.

Jive: Unbelievable Support

Great sound quality and system features - does everything we hoped for in a phone system

The Bad:

Had a connection issue, but it was quickly and professionally corrected by Jive

The entire experience from searching for VoIP providers to initial selection to initial setup was all excellent with all contact points within Jive. After a month of no issues we suddenly started to have connection issues. We contacted Jive Tech Support and were provided with unbellievable support in determining the source of the problem and figuring out a solution. The issue ended up not being with any Jive service or provdied equipment but with our router. Tech support was extremely knowledgable and patient. The problem was corrected with minimal frustration and included an unexpected follow-up by Jive a day later to make sure everything was working correctly.

shaynaf

Jive: Quick and Helpful

I recently switched the office over to VoIP service from ATandamp;T. From beginning to end the process was straight forward and the customer service was impeccable. I have since submitted a few trouble tickets regarding additional setup feature information that I wasn't able to find answers to in their Knowledge Base and the responses were quick and helpful. I haven't had experience with any other VoIP providers, but if the service continues at the same level, I don't plan to.

Jive: Effortless

Customer service is super helpful, the setup is quick and painless. The online PBX configuration has a lot of flexibility to meet my business needs.

The Bad:

The flexibility of the PBX software makes it challenging for a non-technical person to fully understand how to leverage all features. The knowledge base and instruction manuals appear to

Working with the Jive team and setting up my inital account / phone proved effortless. The online PBX software allowed me tremendous flexbility to configure Jive features to meet my needs today and in the future.

Jive: Best Value for the Quality

The line is always crystal clear! We can add as many extensions and we have not had any issues in over 3 years of service! Can't beat the price!

The Bad:

None

This is the best value for the quality of service and reliability of any voip service I have used. In the 3 years of service, i have not had any issues with quality and the customer service has always been top notch! I would recommend anyone with a small business of 2-20 phones to use this system.

Jive: 1000% thumbs up

Features for the price, pleasant and efficient customer service and support.

The Bad:

None that I have come across

The experience with Jive has been 1000% thumbs up. Anyone that I have had to communicate with has been nothing less than professional, knowledgeable, efficient and extremely pleasant. I wish I had started with Jive when I first set up my VOIP system rather than having to switch to them. When I decided I needed to switch VOIP companies, I narrowed the choice down to a few companies, read the reviews and decided on Jive. It "jived" with the criteria I established for switching to a different VOIP company. Since I relied on client review, I felt I should add a review so it may help other clients make the right choice and "Get Jive". I'm glad I did.

notjenniferorangela

Jive: Easy Service

The service is extremely easy to set up and install, especially when compared to a traditional in house PBX or small business system. Administering the system does not require a technology background. The price point makes it difficult to beat when adding up all the features. Lastly, the customer service is second to none. The representatives that I've had the pleasure to deal with have been very knowledgeable, professional and courteous.

The Bad:

No wireless conference phone offered.

Jive has been my telecom provider since the day I opened my business in January 2009. They were instrumental in helping me understand what my needs would be and in designing a system around my business. Shortly after signing up for the service a box showed up with the phones, I plugged them in and they worked. I've found that the system has a lot more features than what I am using so for anyone who needs all the bells and whistles, this is the solution. Also, the billing is very simple and straight forward. Unlike the help lines for some other companies there is always a friendly, easy to understand person on the other end of the line. I continue to recommend Jive to other business owners.

Jive helped me when I didn't know I needed it

Customer Service from all departments. Several different ways to accomplish tasks. The system is easy to navigate.

The Bad:

I don't have any cons

From the initial call to Jive for Sales till the day we cancelled our old provider I have been impressed with the customer service and response time.At first glance I saw all these reviews that give them such a high rating, I was skeptical. I believed that there is no way the service was going to be that good. We started because they gave us a trial period, we stayed because of the customer service and response time.Every department of Jive that I have worked with, provided me a quick answer to my question, detailed hands on or written instructions, they used whatever I needed at the time. This allowed me to learn to navigate the new system quickly. I use hard phones, soft phones and transfer in coming calls to my cell at times. Our phone plan was set up in an hour, I called for assistance 30 minuets later. After my initial question was answered, the representative said "I notice that your missing a sound bite in your phone plan. Do you need assistance with that? You can use one you've already created if you'd like." I missed putting the message in that spot and never noticed it, this was unrelated to the question I called in about. They helped me even when I didn't know I needed it. I am thankful a client didn't received a blank message.

Switch to Jive

Simply said, they are great. Everything happens promptly and completely to your satisfaction.

The Bad:

We would like to have the email version of the voice message transcribed as text. The wav file is great if no one is in your office or sits next to you. However, if you have no privacy, the text version is needed. If the choice is one or the other, I would take the wav file. However, both options are needed.

Outstanding Customer Support - 1st Class

Upfront phone cost - Would be nice if able to work with existing standard phones

Overall, Jive communications is the best choice out there - by far. I have $200 Cisco router purchased at BestBuy a few years ago, and better than 3meg up/down internet speed and it has performed flawlessly. I've seen complaints of sound clipping elsewhere, but I can honestly say I think this has everything to do with router settings. If you want ANY VOIP phone to work, you need to have a router that provides QOS (Quality of Service) settings. What that means is that on the router, you can set the port the phone is plugged into to have priorty over the other ports. When someone is downloading a large file, or playing a game over the internet, the sound quality will remain consistent because the QOS setting ensures it always has enough bandwidth.I've been using Jive for 2.5 years and never experienced any problems that couldn't be quickly resolved. Most needs were things like making changes to how calls were routed, or adding/deleting users from the system. In cases where I forgot, a quick call to the Jive team resulted in action and resolution.I would highly recommnend Jive to anyone looking for a good small business solution.

Jive has been excellent for the past 4 years

Excellent call quality and no hassle approach. Upgrades over the years have gone very smooth. A great vendor by the fact that we take their service for granted - the way it should be.

The Bad:

N/A

We've been with them since early 2008 - excellent provider. They have added a lot of features over the years, same price though.Overall I would definitely recommend them, as we have had no problems for the last 4 years with our phones, and they have kept prices level.Features we use are the Auto Attendand (for the multiple extension routing), conference calls, and routing virtual extensions to people's mobile phone numbers.

trmsjj

Jive Rocks!

We switched from running our own phone server (I know, really geeky right!) to Jive last month. The process of switching was seamless! We got a free trial so I could set up and test things out for a while. I had our entire phone system (26 extensions, 6 conference rooms, call queues, etc) set up in a few hours inside Jive. We wanted to make sure we had feature parity with the current system. Jive delivered and then some.The thing that I can't emphasize enough is the Jive administration interface is so easy to use and straight forward. It basically makes me look like a phone system superhero. I can make really advanced dial plans with ease. With the old system any change was painful torture, but with Jive it's downright fun!The total cost of Jive is actually cheaper than what we were paying for our T1's + long distance. So I get the benefit of someone else worrying about the technical details of running the phone servers plus a lower monthly bill. It's a no-brainer!

Jive is a Breeze

Jive has saved us a ton of money over the traditional PBX system we were using. Their implementation staff made setup a breeze and the few times we've had to contact tech support, they've always been able to quickly resolve our needs.

I highly recommend Jive. Only company that I found to be so transparent

Spent days reading reviews and have found that the posit reviews were very accurate

The Bad:

none so far

I am a long-time Financial Services Recruiter that lives on the phone. There is no bigger decision for a small company like ours than phones. I researched every leading VOIP provider; read every review I could get my hands-on and focused only on the negative reviews to learn what the worst cases were. It seemed from Jive that as long as I purchased the Polycom phone from them with a solid router, I would be trouble free-I am! I have never written a review prior to this one. Jennifer helped me through the quote process and specifically in providing the exact set-up I needed (a main number and direct dial numbers for me and my partner). We seem like a much larger company with our customized auto-attendant. I wasn't able to totally update our greeting so I called customer service. The Tech was great and helped me with that and a few other minor questions I had. The best part is the voice is the clarity - truly amazing (first time with HD phones). It sounds as if we are in the room with our caller not on the phone. This is a huge step up over Vonage. The only thing I miss is a transcript of the calls from voicemail. I got very use to reading the message. It is a minor point and definitely not a make or break. I highly recommend Jive. Check out their videos on their website; only company that I found to be so transparent. I received exactly what I expected.

regrossman

We have been using Jive for almost a year

We have been using Jive for almost a year now in 3 offices on the east coast. We have been completely happy with the service they hae provided. I strongly recommend using the Polycom phones that Jive recommends. They truly are a great phone paired with their service. We will be converting our main office to Jive as soon as our current contract runs out, then the entire company will be on Jive. The online administration interface is incredibly easy to with compared to traditional phone systems. I strongly recommend Jive to other small businesses out there.

Re: Jive Communications

Sales quotes in writing.
Knowledgable staff - both sales and service.
Deliver of service at the price that is promised.

The Bad:

From the 1st phone call with the sales associate I could tell there was something different about Jive. The other calls I made looking for pricing, phone hardware, etc. were all vague and non-specific with prices. They seemed to be in the business of "ballparking" everything. The Jive sales associate went over each feature in detail and a few minutes after completing the call I got a very professional quote via email showing all the pricing for the system we were looking for. It was their promise to me of the service and features we discussed in detail and in writing. It was refreshing to know just what the costs would be instead of the "guesstimates" I got from every other carrier I called.Our initial set-up went wrong from the beginning but the support technicians worked extremely hard to get everything up and running. We had some building issues, etc. but they plugged away until we got everything solved. I've not experienced support like Jive's EVER. They are very knowledgable about their systems and are always willing to work through whatever issue you are having (small or large) to completion. They are prompt in completing any research needed to troubleshoot or problem solve. I don't want it to sound like I've had to make a lot of service calls. I haven't, but this is my first time using VoIP and I needed some guidance in getting started, etc. The support technicians are the best! Based on the sales and service I highly recommend Jive.Our staff has enjoyed the "find me follow me" feature and the ability to design the dial plan was new to me but I have completely embraced it. We are looking forward to a long relationship with the Jive team.

1stpriority

Jive: Great Customer service

Great Customer service. It's easy to get someone on the phone whether it's sales, billing, or the important support department. We started with them a few years ago, none of our old cisco phones where SIP activated, they spent A LOT of time and patience getting our phones to configured, which says alot, because it is not their responsibility. We have gone from 2 lines to now 5. The dial plan manager is easy to set up and has lots of options.

The Bad:

the phone call report is delayed 1 day. so you can not see todays call reports. Their pricing is getting more in line with the other providers. Wish they would offer desktop fax capability.

They are reponsive to letting you know if there is going to be any maintenence. Over the 2+ years that we have been with them I can only think of 2or 3 outages and that lasted only a hour tops. Customer service is very helpful. Our current bandwith is on the low end, we are only using Business DSL with 5 workstations, 2 servers, and 4 VOIP phones and they quality is still pretty good, we never get any dropped calls, but sometimes its broken up. We are moving to Comcast Buiness Cable in winter and that should greatly improve quality. So the quiality is not really Jives fault but our low bandwidth, just make sure you have enough. Make sure your phones are SIP.

robgolfers

Jive Communications Review

Not a Jive Issue, but make sure you follow the trail when porting your number. We had a big problem as our main number was supposed to get ported and then they (ATandT) gave it to another company...Huge hassle and we

We have been a JIVE customer since 2008 and love it. We spent a lot of time back then finding a provider and reviewing ratings from customers. It is nice to know that I can write this positive review as well since it is so important to a small business to make the right choice. Buy from get Jive too and you will not be disappointed! Set up is a snap with their customer service department and the ease of use and features are extensive. In fact, we still don't scratch the surface of any of these features, but it is great to know that they are there if you need them.

We have been with Jive Communications for about 4 years now and are 100% satisfied with the service. Jive made it so easy to get all setup and up and running in no time. There customer support is always friendly and eager to assist with upgrades or questions. Phone service is very affordable. We were paying over $400 month phone bill for long distance and 1 phone line with no auto attendant with our local phone company. Then we found Jive and now we are only paying about $150 a month, have 3 phone lines, multiple extensions and a very detailed Auto Attendant Phone System put in place via Jive. When our clients call in, it sounds like they are calling into a fortune 500 company now. We have multiple options setup like press 1 to place an order, press 2 to check your status. It's just awesome!! We have never experienced any down time - the service is very clear voice quality and it is reliable!! So we just want to say that we are very happy customers and anyone having second thoughts about giving Viop phones a try - take the leap and give Get Jive a try because they are AWESOME and the best out there HANDS DOWN!!

AJoy

I would recommend the company of Jive to anyone as well as their corded phones

The customer service is great. I have had lots of wonderful experiences when contacting them via email. They are prompt. We love all the features on the phones. AMAZING features!

The Bad:

Our cordless phones still give us a bit of headache sometimes. It seems we've tried everything, but still can't get them to work 100% of the time. They do work 80% of the time.

I would recommend the company of Jive to anyone as well as their corded phones. The features that are possible are amazing. I feel that my small business has the capabilty of larger companies with transferring, holding in a que, ring groups, calling trees and so much more. I also think the customer service reps have always been very courteous and polite. I feel like each time I call they are helpful in suggestions of how to make the phones work better for my company.

kuhlmand

We are not new to the VOIP rodeo and have tried our share of providers, but we are with Jive to stay.

The VOIP quality is outstanding. Customer service is outstanding. Candace our sales rep, was clear, identified our needs and followed up the whole thru the onboarding process. We are not new to the VOIP rodeo and have tried our share of providers, but we are with Jive to stay. Whats not to like? Easy Set-up. Reliable Service. Great Call Quality. Great Customer Service. Worth every penny to our business.

Evonne Ryan

Jive Communications: My business has blossomed because I can have staff anywhere

I have been a long time user -- using JIVE and getting VOIP many many years ago. I initially was scared of VOIP and initially (being a novice) I made every mistake possible. Jive technical support calmly walked me through everything. It has been an incredible benefit to our firm which has several divisions and locations -- we are all connected on the projects we mutually work on. So very cool!

The Bad:

I carry a VOIP phone with me to conferences and on every business trip -- I am amazed how hotels are very accomodating. My business has blossomed because I can have staff anywhere. Our newest person is in Hawaii and we are constantly amazed -- she is not only one botton away, it sounds like she is in the next room. My firm just expanded with a new partnership. Our new partner decided he would work from his home and was going to use some local VOIP provider and I screamed "NO" -- check out JIVE. He is amazed at all the features and now is bringing staff in and having her work from one of our offices - giving us the receptionist we haven't had. I have no doubt part of it is because he believes we are really "with it" and on top of the technology curve.

We've been a happy Jive customer for 4 years. The setup was easy and they helped us configure our menu system to meet our unique routing needs. Some of our workers are remote and Customer Service is very helpful getting the phones to work nicely with home routers/firewalls. We've even been able to run a phone off a 4G connection. The upgraded system is a significant improvement. The admin is much easier to use and has added some nice new features. However, the upgrade process was a little problematic and took us a couple days to totally work through. Overall, we're very happy with Jive.

awbarker

The customer service at Jive Communications is terrific

The customer service at Jive Communications is terrific. My company was in the process of merging accounts with another company as well as installing new phones of a different manufacturer than the ones I am used to working with. Jive's customer service - in particular Nick - were extremely helpful in getting me (a technologically challenged person) to install the phones. The only hitch was the paperwork needed to change the phone line of the new company. The forms for processes like incorporation of one existing account into another were sent via email and the first time around it was a bit confusing whether they needed those forms faxed or simply emailed back...for future reference you need only fill out the form on the computer and email it back.

mlundberg

Jive was comptetive and their website was crystal clear

price, simple configuration/installation, great account rep, great customer service

The Bad:

none

We've been up for a week, so far we are 100% satisfied. We have offices in NY (6 lines) and SF (15 lines) and started by looking at Hosted VOIP that could use the Linksys/Cisco SPA phones we already owned from our previous system. Jive was one of these, their price was competitive, and their website was crystal clear about their service. We picked them, and the experience has been light years better than with our previous providers. Knowledgeable staff at every level, they answered every question without an extra phone call.

RoyChastain

Jive Communications: Exteremly professional

Exteremly professional. They have already provided me better support than my other VoIP provider and their quaility is as good or better for the same price. The GUI interface on their adminstration web site is a breeze to use to teak inbound call routing etc.

The Bad:

A little more than I wanted to pay, but the lower priced tiered services all appeared to be much lower tier providers. Their name. Jive just does not sound professional. I almost did not contact them because of the name.

Once I signed up, I received an email welcoming me to Jive. I received a call from the installation specialist who started asking questions so that he could setup my find me /follow me and voice mail options. If did not even realize that I was getting a find me/follow me serivce. Unfortunatly, I could not stay on the phone that point so he made an appointment with me for the next day. Just as my appointment alarm went off, my phone rang. It was Jive to finish my installation.The installation took less than 30 minutes total and that included me making some serious changes to my firewall. If I had not had the firewall that I have, we would have had my Bria softphone up and running in about 15 minutes including the time he took to configure my find me/follow me and voice mail.My other through up their hands attempting to configure Bria and left it to me.

roberog

Jive: The VOIP quality is outstanding; customer service is responsive and knowledgeable

Love, love, LOVE Jive

Customer service is top notch! From the sales department to the customer support. The few times I've had updates, questions, or problems Jive Support answers and resolves things immediately. If I have to leave a voicemail for support, someone from Jive gets back to me within 5 minutes.

The Bad:

We've had Jive for about 3 years and I honestly can't think of any cons.

When we decided to change our phone systems to VOIP, we looked into several companies. Jive won out in the competition with flying colors. Our sales rep, Candice, was very educated and passed that knowledge onto us in a friendly, non-forceful way. The number one thing that sold us on Jive was that they hosted everything for us on their end. No heavy equipment had to be installed or anything like that. Updating the phone system is a piece of cake ( like adding or changing an extension to a new user). Customer support is always a phone call away, and they ALWAYS solve my questions or problems within seconds. We have had Jive for over three years, and I couldn't be happier with our choice. Their customer service was the second thing that sold us on Jive, and I must say, it has not decreased from day one. With some companies, you have all the help in the world until you actually become a customer, but that is not the case with Jive. They have kept us happy every step along the way. Love, love, LOVE Jive!!!

Jive is a template for a great company with a great staff

being able to program the phones and auto attendant to do exactly what we want!

The Bad:

none yet

As a business owner I speak with companies all day long. I believe that Jive is a template for a great company with a great staff. Every moment of contact with the company I get to speak with competent professional employees that are obviously well trained and anxious to help me with anything. The phones and product are a progressive way to manage my business in this quick changing world of electronics. Programming is a breeze thanks to an hour long phone training appointment. The phones are smart! I would recommend anyone to this company to fill their need for a positive change in their phone needs! Thanks Jive...you're the best.Catherine B. First Choice Insurance Agency Inc., New York

tmyers

Jive has been absolutely wonderful

Reliable, friendly customer service and technical support, quick and efficient.

The Bad:

None!

Jive has been absolutely wonderful. We would never go elsewhere. Their great prices and quality service is hard to beat. Our Jive representative has been nothing but the greatest help for us. We are constantly ordering new phones and it's almost as if they are shipped the second we call. They are so quick, and Jive makes it so we are up and running 5 minutes out of the box.

I couldn't imagine having my phone system with anyone else. I've been responsible for telecommunications for a few organizations over the years, and Jive's been my choice time and time again. At first, I thought I could outsmart everyone and build a calling system for virtual offices andamp; employees via a combination of various products out there (VoIP, virtual PBX, mobile phones, land lines, etc.). I should have just called Jive from the get go. Sales, set up, pricing, and all that good stuff was super easy and straight forward. Even though we work in a "virtual world", it's still nice to feel "connected", and the phone and system features do a great job doing that for my org. End users have plenty of options for making their phone work for them without needing an IT degree, and I can keep the rest all neat and tidy via the web admin. And if I get into a pickle, Jive's customer service is available to help! I can't imagine having to deal with one of the larger, well-known telephone or cable companies for their "customized" solutions ever again. Everything about Jive just WORKS. Let's face it - there are plenty of options out there that can do similar things. I stick with Jive because I know I'm going to get great service for the price be it technical quality, advice, or support. I have never had a better partner in my business than Jive. They get me. I really don't know how they do it. As long as they keep on doing it, though, I'm a very happy customer.(One fun fact. My org hosts large conferences and events, and we use our Jive system onsite to keep our expected level of customer service. One of the phones was damange during transit. Jive helped me try to find a local retailer from who I could by a VoIP replacement. When none surfaced with a satisfactory phone, they overnighted a new phone ready to work just like the old one! And, after we settled back into our offices, they contacted me to see if we needed help repairing the old one! Now THAT'S service.)

Jive Communications is great

Service is great. Reliable, stable connection and voice quality is excellent. Great use of Polycomm phone.

The Bad:

Nothing material

I have been with Jive for nearly 4 years. Recently started a new account for our small company. Great service and flexibility. They seem able and willing to provide anything VOIP related that we need. Added a vanity toll free with no fuss, then helped me resolve how to handle the calls from that number in a very creative way. The responses have been very professional and prompt when needing information, support or answers. The pricing is fair. Recently, there was a system upgrade that provides amazingly superior voice quality and many enhanced features on the polycomm phone. It is a win-win relationship. I feel that there has been significant value provided by this vendor for my business. A terrific service.

Since I have not had another VOIP phone, I don't have anything to compare it to. However, I've had the Jive system for almost 3 years and I don't see how it could be any better. I really never think of my Jive system as being Internet based. It's just my phone and it always works great.

vegasfun2011

Jive Communications: This system is great

Excellent customer service, tech support very friendly and willing to teach you how to utilize and customize your system or do it for you. Price is per line and cheap and system is easy to use and install.

The Bad:

if you utilize tech support after hours there is a charge

This system is great and the employees that work there are very friendly. There have been a few times that the power went out and I was concerned about losing calls for my business and the tech support quicky forwarded the lines to my cell phone. there system is easy to manipulate for whatever your needs and i can now utilize my clients needs from home or my office. Their company has allowed me to accomplish much more in the day being a working mother and business owner!

Jive Communications has been great

The sound quality on the HD Voice is great. Plenty of features. Personalized service. Good Follow up and follow through

The Bad:

Don't go cheap on the phone. We tried a low quality phone and it did not work well. We upgraded to the Polycom HD voice and it has been great.

Jive Communications has been great. From the beginning, we had a very good account represenative that helped us make the switch and save money. We did start off with a low quality phone and we had some latency issues. However, since we upgraded to the polycom HD voice, everything has worked great. Jive has been really easy to work with. The technical team helped us set up the web interface and design our voice mail systems for sales, customer service etc. Because if their training, it is very easy to use. I would highly recommend Jive communications to anyone looking for VOIP Service.

Jive has been a great partner to our organization

Lots of control, great tech support, great features at a reasonable price point...

The Bad:

Nada

Jive has been a great partner to our organization. We have especially enjoyed the extreme flexibility and multiple auto attendants available within the system. Further the ability to modify the dial plan without needing the help of tech support has saved us significant time in getting up and running and making changes.

I found Jive after searching for VOIP phones over two years ago

I love the portal to manage my company call system on its own and their customer support is absolutely top notch.

The Bad:

Not all features of the Polycom phone can be utilized but who cares.

I found Jive after searching for VOIP phones over two years ago. I was enamored with their straightforward pricing and the support I got from the sales team. They were honest with me the whole time. They told me I could buy my phones from anywhere and they would help set me up but by paying a bit more for them through their service they would ship to me ready to go. And they worked right out of the box.I can't say enough about Jive and the relationship we have with them. Would highly recommend them to anyone.

It was not hard at all, but you will get the hang of it quick

Just got my phone last week and call jive soon after that. Tech support really help me as for as programming my setup.It was not hard at all, but you will get the hang of it quick.I played around with the setup for one full day till I kinda found out which was best for my business.All I can say that Jive is a first class company and there customer service to the tech are great!!!!

irenea

We transitioned to JIVE from another Voip company and have been very pleased with the change

We transitioned to JIVE from another Voip company and have been very pleased with the change. The customer service is superb and they offer a lot more features. The price is comparable to other companies and the user interface is fantastic!Considering our internet speeds and reliability, the sound quality is very good and better than with our previous Voip provider, but it does still break up occasionally.

LynnM

Reliable is a great word to sum up Jive!

Reliable is a great word to sum up Jive! Expectations are met or exceeded as if there are any issues they are quickly resolved within a 24 hr period, most times sooner. System performs well, sounds great, and is very reliable. Love JIVE!!

The Bad:

I gave features a 4 star as Jive has every feature we would want, but there may be a feature they do not have that I do not know about...doubt it but just in case.

I really was in a delima when I had to choose a voip phone service for my company. I had just finished dealing with the local telephone company and the internal connections in the office and wires everywhere and was afraid the voip service would be worse than my local phone company....although I through our local company was horrible. I talked to a lot of people, checked out a number of sites and, actually, this site or one like it helped me make my decision to go with Jive. I knew they were a smaller company and that made me a little anxious but decided to go with them. Since then I have had as many as 10 phones on the system with them, with music on hold, a receptionist phone to as few as two phones and the service was and is the same.....Excellent!! They are quick to respond to any issues. They are responsive if I had any issues or questions on a bill. They gave me good service, professional treatment, and most important of all my phones worked as they were supposed to. I would not switch to any other service even if they gave it to me for free. Jive charges a truly fair fee for their services, which I do think is below most others. I can't say enough about this company!! They give what they promise and more. What a concept in today's market place....getting exactly what you pay for and more!

Very friendly, helpful and respond quickly to any question or issue we have

Very friendly, quick to respond to any problem or question that we have.

The Bad:

Very friendly, helpful and respond quickly to any question or issue we have. We once had an issue with a phone not being delivered because of UPS re routing the phone on its own and they went above and beyond to get another phone out overnight to us. Customer Service is a pleasure to work with and very helpful over the phone. I love being able to go onto our account online and adding new lines.

hmf003

Jive has been amazing!

Jive has been amazing! I am able to offer better customer service which is very important to what we do. The folks in I/T have been amazing to work with and the sales force is always keeping me up to date on new products that can help my business. Thank you for being awesome!

peytonbolin

Jive has always been fantastic

I signed up with Jive back in October 2008. As one could imagine, there have been some bumps over the years and service hasn't always been spotless. But, Jive has always been fantastic and we've stayed with them for a reason. I would estimate that since I signed up, Jive has had an uptime of 99% or better. Jive has also been very active in upgrading their services. The current online interface is almost too easy to use and it's kind of fun to set up my own call paths. Of course, I can always call and have them set it up, but the graphical interface allows me to conceptualize the call path and do pretty cool stuff with our phone system. Their staff is always fantastic and they put forth effort to resolve problems quickly.Over the years, I have explored other options and providers. I've signed up for demo accounts and tested out other services. There is no doubt that some services are cheaper. Jive's pricing structure includes virtually unlimited access to all of their features while other providers may take an al la carte approach. My office does not use many of the features available to us, and as a result could save a few bucks with an al la carte provider. However, these other services seem unrefined compared with the online functionality of Jive.I would love to see a click-to-call feature in the near future and also a way to record conversations through the online interface. Maybe even a way to transfer and manage calls through a web application.I have recommended jive to several people.

Overall, I recommend Jive

I love the call editor and the flexibility to manage my call flows. The phones I got from Jive are great. Customer service has usually been great.

The Bad:

Every so often, I get garbled sound, either receiving or sending, depending on who's speaking. I have no idea if this is Jive's fault or my Internet service. It never lasts more than 2-3 seconds, so usually it doesn't disrupt my call. I don't know if this is common or not to VOIP.
Also: I really wish I could block certain numbers, but I can't.

Overall, I recommend Jive. For the flexibility and price, it's definitely been worth it for my business. I would definitely recommend it to another colleague.

ejerue

We will be migratin our other offices over to Jive.

We've been using Jive for a couple of months in one of our 8 locations in the US after our traditional PBX died. We wanted to try out VoIP to reduce our hardware and maintenance costs and on the reccomendation of a former colleague that had used other VoIP carriers and switched, we chose Jive. So far, the service and features have been great. We're very satisfied with the service and pricing. We will be migratin our other offices over to Jive.

Choose Jive, I promise you won't regret it

HAD TO REBOOT PHONES A COUPLE OF TIMES...REALLY WASN'T A HASSLE...PROBLEM WAS RESOLVED...

I learned about this comapny through another consumer when I was setting up our office in December of 2008. We have been with this company since January 2009. This was best decision we could've made. The system has great features. I was able to relocate my phone to my home office. Everything works as if I was sitting in the office itself. This is a really cool system. WHY PAY MORE TO THOSE OTHER COMPANIES WHEN YOU CAN PAY LESS AND HAVE MORE FEATURES AT THE SAME TIME. CHOOSE JIVE, I PROMISE YOU WON'T REGRET IT!!!

Gwen1

We are very happy with our decision to go with Jive

We are very happy with our decision to go with Jive. We started 1 year ago and use Jive in 3 locations in 2 states. Great to communicate with each other with just a 4 digit extension and no long distance charges. The quality of the equipment (25 phones) is excellent and we have not experienced any issues with the hardware. Tech support is quick, friendly and helpful. The cost of the equipment was easily paid for this year with the savings over our old phone system. I would recommend Jive to a friend.

Jive review: Very Professional, Full-Featured VOIP System

Online Control Panel that let's you configure the system to your liking.
Great Sound Quality.

The Bad:

Can't Dial Phone from computer, although I understand this will be an added feature soon.

When I started my business 4 years ago I knew that I wanted a VOIP system similar to what I was used to when I left the large multi-national company I was working for. I also knew that I didn't have the resources to pay for that system.That's what I love about JIVE! All of those same 'big boy' features for a fraction of the cost. When I was shopping around for different services, those BIG PLANS would have cost me upwards of $2,000 just to have set up, and then the monthly fees were in the hundreds.With Jive you get the same phone with the same features with the same scalability for just a couple of hundred to set up and a super low monthly fee (which is even less than the standard land line from the phone company).Get Jive! Their name says it all...

We've used Jive for a few years with one of my businesses, and have now signed up for another, they do a great job. I'm sure everyone knows the benefits of VOIP, but the ability to have branch offices all over the country and have a reliable PBX to service them is wonderful.

marclorenzo

The Jive system is extremely reliable

As a small business owner, having the appearance and presence of a large and professional organization is very appealing. Using Jive phones in multiple businesses has helped us achieve just that while giving us the ability to focus our attention on providing customers the support they deserve. The Jive system is extremely reliable, the call quality is clear, and best of all it gives us global reach from literally anywhere.The few times we have needed support, it was provided very quickly and our issues were solved. The phones are incredibly easy to set-up. Custom Dialing plans also made our lives easier as those were very easy for us to create and adjust on the fly.Based on my experience over the last 2 years with Jive Communications I would recommend this system to anyone looking to start up quickly.

ioi

I have been working with Jive communications for several months

I have been working with Jive communications for several months now porting several offices from a different VoIP Provider. Working through the process has been a good experience. Currently we are using their service in 7 different locations with over 50 Phones. I could not be happier.

Jive offers headache free phone service

Excellent Quality. Great Sound. Easy Setup. No hidden fees. Customer service is responsive and competent.

The Bad:

Every now and then (a couple of times per year), the phones need to be rebooted. It takes about 1 minute. No big deal. Also, we had to purchase our phones up front. Some providers will finance phones over the course of a contract.

We switched to JIVE housted PBX about 2 years ago. After some initial, minor issues, our phones have been working well. It is very important that you have decent internet bandwidth and quality Cat 5 or Cat 6 cabling as these phones operate over the same network as your computers. We chose the Polycom 550 phones which are well made and have a lot of great features.Jive offers headache free phone service. There is no maintenance or repair needed as the PBX is hosted. I highly recommend JIVE to all small businesses.

robert@ottingerlaw.com

Jive provides great customer support and their products work flawlessly.

Great product and great company. My firm has been using Jive for years and we love it.

The Bad:

We miss Verizon. Ha

Jive provides great customer support and their products work flawlessly. It is a no brainer. I have a law firm in New York City and we started using Jive a few years ago after we got fed up with Verizon. We have never looked back. We have 7 phones now. One of our employees is a mom who works from home and she has a Jive phone and we call her from the office - it is like she is here in the office. Also her clients can call the firm and press her extension number and it is like she is here in the office. It gives you flexibility to have remote workers. Also, I love the emails voice mail feature - whenever I get a voicemail at the office, it automatically gets emailed to my iphone so i never miss anything. I highly recommend Jive. They also have a great online system that lets you control your phone system and set call forwarding and messaging functions.

Calling Jive is always a pleasant experience

Quick and friendly service. Calls are clear and virtually no technical issues.

The Bad:

We'd like to have the ability to have more than 10 callers in the conference calls. It is our understanding this will be available in the near future.

Calling Jive is always a pleasant experience. Jive's customer service and technical support is top notch. Super friendly and always available. Any issues we have are resolved in a very expedited and efficient manner.

padman0008

I have been a happy Jive Communications customer for over two years

I have been a happy Jive Communications customer for over two years. I run two businesses out of my home and have a home line, two business lines with roll-overs and two different toll-free numbers. I had been paying Verizon about $350 per month for this service. My bill with Jive is slightly less than $100 a month. I did have to buy some VOIP phones at several hundred dollars each, but that cost was recovered in the first few months. When you call Jive about anything you quickly get a person who can, and wants to, help you. So untypical of most telephone companies. I'm a very happy Jive customer.

IM Creative

When we switched to Jive they were very responsive to the problems we had been having

Reliable and helpful customer service. Great equiptment that is easy to use.

The Bad:

Needed some tweaking of bandwidth settings to get started and still get some cutting out on calls if we're maxing our bandwidth - but NOTHING like we used to.

After a string of really bad office phone systems, we knew we had to make a change. When we switched to Jive they were very responsive to the problems we had been having and worked with us to make sure we would no longer have the static and interference that plagued our calls in the past. Customer service and technical support were always available to help us and stayed on the line with us as we tried to work out the bugs with our internet provider. Jive has also allowed us to keep offices in two separate states and get ahold of one another by just dialing an extension.

Jive: excellent clarity and support

As they say - This was not my first rodeo. We had tried other voip hosted services. Jive fixed everything that made us unhappy with the others. Sparkling clarity and ditto with customer service and support. Does not get any better than that.

The Bad:

none....honestly.

As you can tell, I am a big fan. With previous systems the quality was good at best and normally poor. Jive has provided not only excellent clarity but if we do have a question or want a different configuration, support has been helpful and complete.

khrtmn96

Jive Communications is a great professional and affordable way to do VOIP

Review: Jive Communications

The only cons are that occasionally there are some network issues affecting call reliability. Typically, I receive an email stating that they have seen some problems and are investigating them. In many cases, I never noticed there was a problem. I would say their reliability is very good, and _almost_ as good as a straight land-line.

alanbasov

Review of Jive: Great phones and service

Great phones and service. We cut our bill in half, the service is reliable and over the past 5 months we have never been down. The sale people (Candace) who is fanstic and support was great. Phone delivery ready to go and we had them up and running within minutes. I would recommend them to others!!!

Review: Jive could not get much better

Jive could not get much better. People often ask "are you there?" because there is absolutely no noise on the line.

The Bad:

None.

The feature set supports everything a modern, virtual office needs to present a professional image to the world. We did extensive research in the beginning and, after 2 years, I wonder why anyone would choose another company. Get Jive!

Jive Review: Been using Jive for 2 years and have had no problem

Great feature set for the price. Great and responsive customer service. Simple pricing.

The Bad:

Would be nice to have an efax service.

I have been using Jive for 2 years and have had no problems. The feature set is more inclusive than some systems. Having a conference bridge included is a big deal for us. They also just released a new web interface that lets you have incredible flexibility over how the entire system operates. We have no office and are able to seamlessly link a group of people with desk phones and cell phones. Our customers have no idea that we are all working in separate offices.

njpads

Review of Jive Communications: GO JIVE GO!

100% pure control over my services via the web interface and/or a call up Technical Support and they will help. Have as many "companies" as you want each with its own Automated attendant.....They are amazing at service both provided and on the phone.

The Bad:

GO JIVE GO! I moved from a VOIP provider that nicke and dimed each time you wanted more features. JIVE is simple.. ALL their features for the SAME price always. Jennifer my sales rep has always been helpful in getting answers that I needed and their Technical Support team is very well trained.

Re: Jive Communications

Really bad reliability, they're down a lot (like right now) and have poor sound quality.

I switched from Aptela to save money....what a mistake that was, now I have to go switch again :( Save yourself the hassle and go with a quality provider. Tried calling customer service and got a busy signal?!? You get what you pay for.

Re: Jive Communications

Customer service has been great. Knowledgeable and friendly. You can actually understand them...they speak English well versus customer service reps with some other companies that you can't communicate with.

The Bad:

I would have liked more written information regarding the features available with the phone system

Re: Jive Communications

Customer service is unmatched. Quick, accurate responses from all departments. Quality of Service has been great. Zero issues.

The Bad:

Would like to be able to make changes to call setup and call que routing from a web based interface. They say this is soon to be released.
That being said, when I call for help making these changes the service is quick and efficient and the changes get done almost immediately.

Great ServiceGreat service! Everything has worked as described so far! Keep it up!!!

Jive Communications: great move

- They were happy to use my existing IP phones (Polycom 550s), no problems switching
- Got a new number for me right away
- Calls sound great, auto-attendant does just what I want it to
- support is top-notch

The Bad:

- Took almost 3 weeks to port the number (I hear that's pretty common, but still!)

I was nervous, but this was a great move. Jive is a great company to work with. The support team is great (all local, sound like they're in the midwest somewhere), and they'll spend as much time as you need getting everything fine-tuned to what you need.

New Jive Business Customer

1.andnbsp; Cost andquot;so farandquot;2.andnbsp; Ease of Setup3.andnbsp; East of Use4.andnbsp; Friendly staff at Jive5.andnbsp; Call quality so far6.andnbsp; English speaking/domestic technical support

The Bad:

1.andnbsp; Lack of good manual for phone and setup2.andnbsp; Wait time forandnbsp; technical support3.andnbsp; Wait time for 1-800 number

I have been very pleased with the friendliness of the personel at Jive Communications and the sincerity they've shown in obtaining me as a customer at Jive. I rated quality of service 4/5 because usually when I call with a question I have to wait or have them call back in about 15-20 minutes in response to my question, which isn't a huge deal. However, when I finally do touch base with them the service is good and the people seem friendly. The Polycom phones I ordered are simple enough to use. I wouldn't mind having more volume control in the handset but keep in mind that I am hearing impaired and own an Audiology practice that works with hearing impaired individuals so I am rather picky regarding volume control. The phone is easy enough to use but i would have liked to receive a more thorough instruction manual for the phone because I feel the electronic .pdf manual Jive e-mails you is too simple and doesn't explain all the features of the phone well enough. Additionally, I would have appreciated a schematic as to how the phones work with a computer network. I didn't realize that every phone that is ordered has to plug into the router directly. Therefore if you are ordering more than 2 phones make sure you plan to place your router in the center of the office and pre-plan to have the office wired as needed. I started to get nervouse after I received my Jive phones because I then proceeded to shop for internet service. The difficulty with shopping for internet is that most providers want to "bundle" their phone and internet, which can kick up the price. Phone companies don't seem adjusted to the idea that you can get phone service from anyone when using VOIP. I ended up getting a DSL line from Frontier Communications. Frontier gives you 1 analog line with a DSL internet connection, which is fine because I needed an analog line for the fax line and credit card machine. You can't use either with VOIP unless you're using web-based fax or credit card processing, which has its limitations as well. I will monitor as time goes on to determine whether I have chosen the most cost-effective route for phone and internet. It was amazingly simple to set up the phones. Basically I plugged them into the router and they just worked...just iike my MAC computers!I was able to get the phone numbers I requested without any difficulty but it took Jive a few weeks to confirm the availability of my 1-800 number so I would recommend that if you are opening a new business and seeking service from Jive that you begin the process at least 1 month before opening. This is about all I have to share regarding Jive. Hope this is a helpful review. I don't have much to say regarding call quality since I havent't had the phones long enough. However, keep in mind that if you have 1 analog line in the office and the internet shuts down you can always temporarily forward your VOIP phone number to the analog line so you have a working phone in your office. Jared - Rochester, NY

Re: Jive Communications

Great phone system. I've had the service over a month with absolutely no issues. Lot's of features packed into what you pay for and the people over at Jive are just great to work with. I've talked to two of the technicians so far. American, english speaking guys that are knowledgeable and quick to answer all the questions that I had. The service quality is very good as well, I can't hear any degradation between this and your typical run of the mill switched phone service.

The Bad:

The only con that I would give them is that they should provide more upfront training on how to use the features on their more advanced phones. Most of this is available in the manufacturers manual for the phone, but that's not sent with the phone and no one mentioned it was available on their website.

Excellent Phone Service

johnnyingham

Jive Communications: VoIP to meet our needs

Phones are easy to use. andnbsp;Online account manager is easy to use. andnbsp;Available features are just what we need. andnbsp;If there isn't a feature available that we were use to on our old system, Jive's customer service staff has been able to provide us with a work around most of the time. andnbsp;Jive's customer service staff is wonderful. andnbsp;Anytime I have called in they have helped me and even after having to call them maybe 3 or 4 times in a row, they are still happy to help.

The Bad:

At first we experienced some line noise but that cleared up. andnbsp;We had to contact Jive to make sure our toll free number was terminating to our auto attendant after our toll free number was ported over to them. andnbsp;This resulted in our toll free number not being available to our customers, not good. andnbsp;Communication on the status of service changes (i.e. porting of numbers) could be better. andnbsp;There is a lack of user guide type documentation (i.e. online account manager, voice mail system, etc.).andnbsp;

We were needing to find a VoIP phone service that could meet our specific needs and we believe we have found it. We were spending a large amount of money monthly trying to use and maintain our own Cisco phone system. Having to deal with local and long distance phone carriers is never fun. On top of that we didn't have the Cisco certified staff available that could maintain the equipment we had. Bitting the bullet and searching for a VoIP provider was initially nerve racking but it really smoothed out once we spoke with Jive. They provided us with demo equipment and reassured us the transition would be smooth. They were right. They even let us test the system extensively with a good money back guarantee, just in case we ran into issue that we didn't like. We have been using the system now for over a month. The last phase is to cut all ties to our local and long distance phone carriers and see the savings.

Jive Communications: Happy with Jive

Voip phone systems have more potential for issues then traditional copper wires.andnbsp;andnbsp; More things can go wrong, quality can suffer

We have been very happy with Jive. Just a warning about doing VOIP, you will have hickups. You will need to have smart people at your business to solve some problems. Jive has been great, we have things smoothed out nicely now after a couple months of working out the kinks.

Jive Communications: Excellent Product

Excellent call quality.andnbsp; Customer service is very helpful.andnbsp; Using the online account manager for changing extensions, and phone system settings is very easy and useful.

The Bad:

Took a little longer than I would have liked to be up and running.andnbsp; I had to call customer service on 3 separateandnbsp;occasions to get some kinks worked out.

The ordering process was very easy, and my sales rep was very helpful. It took a little longer than I expected for my account to be esatablished, and for my phones to arrive, but it was worth the wait. I would allow about 10 business days for your phones to be up and running. Once I received all 10 phones, I plugged them in and I was fully operational in minutes. The equipment is excellent, and the phone quality I would rate as better than a POTS line. I am using a T1 internet connection with 10 phones, and we usually have about 5 simultaneous calls. Never had a glitch.

trosander

I Love Jive!!!

We have had Jive installed in our office for one week now and I absolutly love it! It is easy to use, the service for setup was quick and painless, and we love the features. I love the message delivery via email and the caller tree options; it makes my life a lot easier. It was the perfect solution for our office. Thank you Jive!

Jive is the best business VOIP!I am so glad I found Jive Communications for our business VOIP. They were recommended to me by a techie whom I trust and I also found them top-rated on this website. I couldn't be any happier with their company, customer service, phone system andamp; features, tech support and price. At every step of the way Jive has been truly awesome to work with and I couldn't ask for anything more. I wish every partner / vendor of ours was as good as Jive.Thank goodness Jive was our first choice and we didn't have to suffer with other business VOIP providers, like many others have before they found Jive. Save yourself the grief and go with Jive right away like we did. It was one of the best choices we've ever made!

Re: Jive Communications

SIMPLY THE BESTOur firm switched from a traditional Nortel PBX System to Jive VOIP. Truly, it was the best move we ever made. The transition was seamless, the service and tech support is right on the mark and the telephone equipment and call quality is amazing. I would and have introduced many colleagues to this incredible technology for business telephone communications and would only represent Jive. They are professional, cost effective and reliable in every way.

Reliable service that is portableWe are very happy with the VOIP system provided by Jive Communications. We have not experienced any down time since we began our serice. All features that were promised were delivered. The portable nature of this system is ideal for growing companies that may be moving office spaces frequently. Customer service is very knowledgable and responsive.

Re: Jive Communications

Great Job!After having two mierable experiences with other providers, I found this site and noticed that Jive had the best reviews. I called them up and they said they could do everything I was asking for. Of course, I was very skeptical considering my experiences. However, I decided to take the plunge. On the first day of service, Jive had my phones working exactly the way I wanted. This after going almost five months of no phone service because the previous two providers couldn't get my phones working. Even better, Jive is cheaper than the previous two providers

Re: Jive Communications

JIVE A+I tried 2 other companies prior- and was about to give up entirely on VOIP due to QOS issues. I use the Polycom 650 with the HD voice- and I immediately noticed an improvement over the other providers. I have an extra phone at the home office- that I always catch my wife on because talking is actually more enjoyable with these phones and JIVE. Great customer service by people who actually know what they are doing! They are responsive and of the 50+ vendors I work with on a regular basis I can honestly say they are on the top of the list- one part of my operation I don't have to worry about anymore. 6 months and looking forward to many more.

highly recommend JIVE

make sure your infrastructure can support VOIP phones (T1 lines are great, but cabling has to be able to support it).

The customer service is OUTSTANDING. Our historic building was not wired properly for any kind of Internet or computer cabling, and we had many problems totally unrelated to JIVE that they were very helpful with. I recommend them without reservation.

Re: Jive Communications

Great Service!We selected Jive Communications for our communications solution when started our new wealth management firm. We needed a system that could be setup quickly, easy to use, high sound quality, powerful features and cost effective. Jive has exceeded our expectations across the board. With ease, we have integrated our main office location with the home offices of our four partners. The system has really delivered. And the support is 100% in terms of knowledge and quick response. Overall just a great service to use.

Re: Jive Communications

Way to go Jive!!!I wanted to take a second and thank you for all of your personal help with setting up our phone system. You have been so easy to contact and such an efficient problem solver through the process. I really appreciate the prompt customer service and the personal contact; rather than having to fight through an operator or talk to a million different people. Please know how much we appreciate all of your hard work, we have already started to refer friends and family to you.

Re: Jive Communications

If everything was this easy...I have used Jive's VoIP for my Real Estate business, in my home office (which I work primarily) for about 3 months. It was the simplest, most cost effective solution to all my needs. I was able to set it up to handle both my business and personal calls but I am still networked to my office. Jive was actually plug andamp; play. I so enjoy having the freedom to call anyone anywhere without hesitation of cost or minutes. My favorite feature with Jive is having my voicemails emailed. In my business not having to dictate notes for legal reasons (print the email andamp; file), all my documentation is there. What a huge time saver. In addition to not having to sit on the handset and listen. The staff @ Jive have answered every silly question I have had in a timely manner. Love it. Would highly reccomend.

Re: Jive Communications

AmazingMy insurance office relies on phone communication all day, every day. Jive voip service gave us numerous features we didn't even know existed, saved us a ton of money, and they have been extremely helpful and willing to assist me and my staff whenever we ask. Very knowledgeable. I was a former Vonage business customer and there is no comparison. Jive is able to give attention whenever needed and they understand business networks. I left Vonage after being in a dead-end customer service call with someone who was just learning English. Anyway, the guys at Jive understood what my business needed and I thank them for that. I recommend them to everyone. John Seattle, WA

Re: Jive Communications

So glad I switchedWe had an IP phone system that ran off a server in our office. The system cost us something around $14K, and then about $500 per month. We switched to Jive and we now have more features, better phones, we don't have to deal with hardware or software, and it's a fraction of the price. The fraction is about 1/5. And it's been working great. Not only has the performance of the system been great but Jive's customer service has been awesome as well. By email or phone we've been treated great and they've responded to every question or request we've had in very little time, if not immediately.

Re: Jive Communications

Great Customer ServiceThe people at Jive Communications are great to work with. They are always very quick to resolve any issues that come up, often taking care of things within the hour! Even when it's not their problem (internet connection, etc), they're quick to work with us to make our experience the best it can be. Since most providers are pretty homogeneous when it comes to price and features, go with the company that has the best customer service. For us, that's been Jive Communications, hands down. I'd recommend them to anyone.

Re: Jive Communications

Elevate Home Loans, Inc Phone ServiceThe phone system with Jive was able to be customized to out companies need. The ability to have satellite phone at different locations, such as employees home has proven extremely valuable.The ease of adding extensions and tweaking the system as our company grows allow us to continually meet the communication demands as they evolve.

Re: Jive Communications

Clear and FlexibleI've recently switched to Jive from a large and cumbersome phone system. We spent thousands of dollars a month on our old phone system because of our high call volume (conference calls, multiple sales floors, business training, etc). There has been no other company that has come close to being able to compete with Jive for quality, customization, and crystal clear phone calls. I'm happy to recommend Jive Communication to everyone who's looking for an easy and flexible transition to VOIP.

Re: Jive Communications

Jive CommunicationsWe have been using Jive's VoIP product for almost a year now. We have a large call center and several office suites that Jive services. Jive has been great, and have saved us thousands over our previous providers. Jive's product is feature rich, and completely customizable to our needs.

Re: Jive Communications

Superb ProviderI have used up to 4 systems for my company from Jive Communications. We rely heavily on quality phone service since we are making sales calls for a high-end product and do the greatest majority of our business over the phone. We are extremely mobile due to trade show business, and we recently had to move business locations. Having Jive has made this transition effortless, and works extremely well for our business model. They have ample features for all of our needs, the sound quality has been remarkably good and consistent; with such a low price I do not plan to make any changes and have been most satisfied with Jive's stellar customer service and timely response to all of our inquiries. Thanks to them for making this element of our business work so smoothly! Ryan Business Owner

Re: Jive Communications

Jive has been great!We've had VOIP through Jive since December 2006 and it's been great! The flexibility of having my "office phone" anywhere I go is really helpful, and having my voicemail delivered via email is a lifesaver. The ability to have virtual extensions dial key partners that work offsite is a real bonus. It's allowed me to seamlessly integrate vendors that work directly with my customers, transparently adding virtual "divisions" to our company. Setup was quick and easy and call quality has generally been good. Jive has always been quick to respond to customer service requests. My one small gripe is that I don't have access to a web interface to reroute calls or change settings; I've been told that's coming. Most users won't care about that, but I like to tweak. All in all, I've been very impressed with Jive

Excellent Service and Support

We've been using Jive for over a year now, and have always been impressed with their great sound quality and their fantastic customer support. I'd recommend them to anyone looking for business service!

orlandotommy

Constant Outages - Done with JIVE

We pay top dollar for our phone service from Jive. For the money we pay, roughly $250.00 per month for 5 phones i expect them to work. There are occasional outages at random times that we just usually deal with but today is a Monday and we have been down all day long. We opened a ticket around 11AM and they emailed back around 2PM saying things were fixed. I tried calling my main number but when that happens it just says "the person at extension 7118 is not available". I DONT even have a extension 7118! Finally i got someone on the phone after being on hold for 30 minutes that seems to have fixed this. This is the second time on a Monday that we have been down in less than 2 months. These issues are not related to our internal internet connectivity as we have fiber service and QoS setup on your Cisco routers. This has happened way to much, i'm actively looking for another provider as they are just too unreliable to run our business from.