Crozscore:

Crozscore:

Software Description:

SysAid is Help Desk solution developed for large businesses across many industries. The software is available in both cloud-based and local versions, compatible with Window and MacOS operating systems. Mobile apps are available for Android and iOS devices.

This software is the ideal combination of help desk and asset management, providing numerous benefits to its users. It enables administrators to control all tasks in one platform, so they can deliver effective support. SysAid serves over 10,000 customers in 140 countries.

Software Description:

BoldChat is provider of live chat services that can be used by businesses of all sizes
It offers online and offline message systems, the ability to force webpages, auto-invite, hotkey canned messages; features like user-defined folders, user-defined statuses, auto-thread emails and many more.
The BoldChat live chat client is characterized by its clean and professional look, which is customizable to match the aesthetics of user's website.

Software Description:

This tool is built for B2B software and technology companies. It provides customer support by enhancing internal collaboration and breaking down the barriers that can trip up most organizations.
TeamSupport's most important capabilities include advanced customer service portals, integrated screen recordings, real-time internal collaboration, built-in reporting tools, and multi-channel support.
Advanced Customer Service Portal is designed to fit right into user's website so his customers can get answers 24/7: customers can submit and check up on tickets, search the knowledge base, add screen recordings/attach files, and participate in community forums.

Features:

Third-Party Plugins/Add-Ons

Scheduling

Calendar Management

Notifications

Google Apps Integration

Multi-User

Data Export

Data Import

Data Visualization

Dashboard

Email Integration

External Integrations

Features:

API

Chat

Features:

API

Chat

CRM Integration

Dashboard

Inventory Tracking

Notifications

Scheduling

Task Scheduling/Tracking

Feedback Management

Analytics

Customer Management

Email Integration

Social-Media Integration

Summary:

Help Desk

Asset Management

Change Management

Problem Management

ITSM ITIL-Based Solution

Mobile and Tablet Apps

Bar Code Scanning and Auditing

3rd-Party Integrations

SLA Management

Escalation Rules and Email Routing

Summary:

Proactive Live Chat: Proactive chat is the ability to target a website visitor and then, using visual cues and coordinated sound effects, to deliberately invite that visitor to engage in a live chat interaction.

Website Visitor Tracking: By placing a small snippet of code on their website pages, users can see instantly and in real time, who's on the site.

Proactive Invitations: The data collected from the visitor tracking feature is utilized in the creation of invitation rules. Different rules can be created to target specific types of buyers, specific areas of the website, and specific locations in the sales funnel.

Routing: Administrators set up departments, folders, and permission groups in order to route incoming work to a desired destination.

Reporting Engine: BoldChat products include tools that facilitate the rapid transformation of all data into actionable information.

Summary:

Customer Management: Users can easily and quickly access information on issues they've had recently, who else has been contacting them, and what products they are currently using.

Ticket Management: Includes easy to use features like reminders, and customizable automations.

Products & Inventory: Users can tie tickets to products to better track where customer issues are coming from and associate feature requests and bug fixes appropriately.

Collaboration & Teamwork: TeamSupport allows its users to collaborate effortlessly with the team using a variety of features like the water cooler, groups, and internal chat.