Track reductions in the time it takes to resolve customer’ issues and concerns.

A learning management system should be able to adapt to the content needs of different industries, including company culture and size.

Companies should be able to rely on the LMS – whether it’s focusing on customer service reps who only handle calls, those who correspond by e-mail and employees trained to deal with customers face-to-face.

Additionally, a learning management system should also offer many of the following options and features:

Practical video-based teaching

Interactive exercises that include some humor

Online tools that are easy to use

Multiple courses that match your training goals

Relevant questions

Quizzes with minimum scores a customer rep must reach to complete each module