Customer Service Department. With customer service representatives who have expertise in locating hard-to-find products,
hold times of less than 60 seconds and 99.5% order accuracy, you can rest assured that the ordering process will be fast and efficient.

Web Help Desk. Our dedicated online web trainer will walk you through how to order online and utilize account management
tools such as order tracking, reorder shortcuts, reports and online invoices.
Schedule web training

Patient Home Delivery Shipping. We can ship medical supplies under your company’s name directly to your patients, providing you with access to more than 40,000 items in stock, without inventorying a single product.
This significantly reduces the costs associated with receiving, inventorying, picking, packing and processing your orders, and allows you to focus your time and effort on growing your business more profitably.

Direct Shipment to Your Facility. Independence Medical will deliver directly to your facility(s), providing just-in-time inventory solutions. We can distribute to multiple ship-to locations for a central or regional purchasing office, significantly decreasing lead times.
Consolidated reports, detailing each facility’s purchasing activity, are available to help you better manage your inventory.

Order by Web. Orders may be placed online, 24 hours a day, 7 days a week. Search our entire inventory, track orders and manage Home Delivery accounts, all from your Web browser. Setting up an online account is easy, and we offer personalized Web training. Dedicated Web support is available from 8:30 a.m. to 5:30 p.m. EST, Monday to Friday.

Order by Phone. Orders may be placed by calling 1-800-860-8027 from 8:30 a.m. to 7:30 p.m. EST. Orders placed before 5:15 p.m. EST (4:15 p.m. in all other time zones) will ship same day pending credit approval.

Order by Fax. Orders may be placed via fax by dialing 330-963-6516. Call your Independence Medical Representative to have a customer fax order form sent to your company.

No Minimum Orders. Order exactly how much you need – no more, no less.

Customized Marketing. Every time your patients enter your facility or receive a shipped order,
you have an opportunity to promote your business! With Independence Medical’s Customized Marketing Program,
you can reach your patients directly with personalized, focused messaging to help enhance your brand recognition,
encourage new orders and retain existing sales. Let us help you create a Personalized Catalog,
available with our full line of product categories, or a Retail Catalog featuring our top-selling items
in DME, personal therapy and more. Catalogs can be imprinted with your logo, store locations and ordering
information, and we provide complete design assistance from layout to printing. In addition to catalogs,
we also offer customizable Direct Mail Advertisements, Brochures, Package Inserts, Fliers, Product Sell
Sheets and more, allowing you to deliver your targeted messaging to the specific patients you wish to
reach. For more information on promoting your business through customized marketing solutions, call us
today at 1-800-860-8027.