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"You have to do the hard factory reset ..."

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You have to do the hard factory reset .. you can do it by first press and hold the Volume Up and down + the power button at the same time. when the boot mode selection menu show, release all the buttons. press volume down to select wipe data/factory reset then press the power button > use the volume keys again and select yes by pressing the power button .. the system will reboot and wipe all the data.

"Your question.you may need to do a reset on your device because it may..."

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Hello there and thank you for your question.You may need to do a reset on your device because it may have been corrupted or damaged. Please do follow the steps on this link carefully and accurately to avoid more problems to occur:[LINK VISIBLE TO REGISTERED USERS - CLICK HERE TO SEE THIS LINK]
Do this at your own risk. I hope this helps and solves your problem.

"If you open your handset and your pull the battery off the phone..."

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If you open your handset and your pull the battery off the phone, you will see your IMEI number engraved almost to the motherboard. Usually, these numbers are 14 digits. But you`ll be able to see it cause there is also an "IMEI" written next to the numbers.

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