Transcription

2 BIG DATA SUPPORT SERVICES Service Description The Big Data Support Services are part of the Cognizant Information Management service family. Providing a support structure around Big Data platforms and processes. Services include user support, training, operational support, and bau execution of the big data solution. Features 1. Engagement model to suit your needs 2. Flexible resource, delivering the right skills at the right time 3. Innovation driven 4. Delivery Excellence Focused 5. Pan-industry, experience-led 6. Domain specific knowledge throughout the lifecycle of big data initiatives 7. All leading Big Data tools and platforms can be supported Benefits 1. Key skills and innovation without large internal resource spending 2. Flexibility to take more ownership as internal resources gain experience 3. Innovation, bringing more effective outcomes 4. Pan-industry learning supports more efficiently obtained and effective outcomes Page 2

3 COGNIZANT INFORMATION MANAGEMENT SERVICES OVERVIEW Cognizant s big data services form part of our Information Management service family. This large collection of services enable a department or organisation to meet all of its information needs ranging from data archival and retention through to traditional data warehousing and BI and on to next generation Big Data architectures and advanced reporting and analytic solutions. The following diagram shows the entire information management service family. This family of services are all available through the G-Cloud portal and can be combined to deliver an end to end information management strategy and platform for an organisation. Discounts on standard pricing can be applied when services are combined as detailed in our pricing document. Page 3

4 BIG DATA SERVICES DEFINITION The big data services enable an organisation to drive insight and value through the adoption of next generation data technologies to incorporate the tsunami of information being generated today. The benefits to be garnered through big data can be applied through the organisation and can range from simple cost reduction through to the construction of a platform that enables the integration of previously inaccessible data sources to drive new areas of insight. Big Data can therefore be used in a number of scenarios and Cognizant adopts a use case driven approach to ensure that appropriate outcomes are achieved at minimal expense. There are four services within the big data services catalogue comprising the full lifecycle of a big data deployment. Page 4

5 Big Data Strategy and Roadmap services will provide the organisation with an analysis of the benefits big data could bring to the organisation and a plan to achieve these Big Data Proof of Concept & Pilot services enable a low cost entry point to prove one or two use cases from the strategy to demonstrate the expected value outcomes Big Data Delivery services will build, test and deploy an organisation wide big data solution Big Data Support services will perform business as usual activities to support the solution and its users WHAT IS BIG DATA Big Data is now a global phenomenon rather than just an IT issue. Therefore a true definition of Big Data has become blurred over recent years. There are three main contexts that can be used to define the phrase Big Data: The Data Context The volume and complexity of data has increased exponentially over recent years and this exponential increase is going to continue. This has had a demonstrable impact on day to day lives through social media. The next rapid change in data generation is due to hit as the world adopts internet of things technology with the associated machine generated data. However big data is not just about volume, there is a high level of unstructured or semi structured complexity around modern data sources and the urgency in which this data needs to be captured, analysed and acted upon has increased dramatically. The phrase Big Data now encompasses all of these trends. The Technology Context Big Data has spawned a wealth of new tools and models to handle the data context. These tools range from new storage models for data such as Hadoop and NoSql data stores to advanced search and analysis packages for deriving value from big data. Thus Big Data has also become synonymous with the technology that supports it. The Outcome Context like all technology advances big data can and should only be defined by the outcomes for an organisation which it enables. The data context is a fact of life, the technology context provides the tools for handling the data but the only relevance is the outcomes and benefits big data can bring an organisation. Because of this Cognizant adopts a business outcome driven approach to Big Data through the creation of business use cases in plain English that clearly articulate the benefits to be achieved through implementation. Page 5

6 As stated in the second context, there are many software tools in the market that enable big data delivery and Cognizant s vendor neutral approach enables the organisational needs to drive the solution rather than a technology bias limiting the art of the possible. Cognizant has partnership relationships with all of the leading providers in this space: These include but are not limited to the following Hortonworks Cloudera MapR By building new propositions and business accelerators for all sectors with our partners (Banking, retail, Healthcare, suppliers etc.) Cognizant forms the landscape of Big Data best practices around the world. BIG DATA STRATEGY AND ROADMAP SERVICES The strategy and roadmap services enable an organisation to accomplish any or all of the following objectives Identify the potential value that could be derived from big data Analyse and understand their information needs Express those needs in stakeholder relevant use cases in plain English Define key measurement criteria that would demonstrate value has been realised through big data Build a strategic vision for the adoption of Big Data in the organisation Build a roadmap enabling the strategic vision Identify quick wins that ensure ROI is maximised at every point of the implementation of the big data solution Complete a vendor selection exercise to choose the right tools to meet the big data needs of the organisation Compete a readiness assessment of the organisation s infrastructure and people to determine ease of adoption and implementation of big data solutions Understand internal and external data sources that can contribute to big data driven insight including recommendations towards the incorporation of new data sets to increase value Create a business case for the execution of part or all of the roadmap These outcomes are achieved through a time boxed discovery process. This discovery phase can be delivered as a fixed price or under T&M via the SFIA rate card. The discovery process is a deep dive seeking to Asses, Understand, and Identify as shown below Page 6

7 The following key activities would typically be undertaken (this is an indicative list and the actual activities will be refined on a needs basis for each organisation) As has been stated the business needs and potential outcomes will be articulated in a series of use cases which will be identified and prioritised through the discovery process as following indicative example shows: Page 7

8 A simple prioritisation matrix can be arrived at by scoring each use case along a number of dimensions including potential derived business value, ease of creation, availability of data etc. Once the use cases are known the appropriate software tools to meet the big data needs can be identified. This will be done via an impartial vendor selection process that ensure the right tools are selected for the organisation taking into consideration all of the discovery findings. A plan or roadmap for the implementation of the analytics solution will be created and socialised across the organisation. This can be supported by the input into or creation of a business case to support the execution of the roadmap. The following diagram illustrates the key discovery points for a big data roadmap. An organisation can often perceive Big Data projects as high risk and potentially expensive so the roadmap will be structured to maximise quick wins at minimum cost input. Given Big Data technologies can be easily scaled it is in all parties best interests to maximise ROI at every stage of the Big Data adoption. If the organisation does perceive risk in the roadmap a Proof of Concept or Pilot phase can be initiated as the first step of the roadmap. BIG DATA PROOF OF CONCEPT AND PILOT SERVICES The big data proof of concept and pilot services enable an easy first step into the implementation of a big data solution. This will normally be the recommended first implementation step in a big data roadmap. Cognizant normally refers to these deliverables as a proof of value as it is the business value that an analytics solution can bring that is the critical driver towards adoption. Page 8

9 A typical proof of value project will take one or two use cases and drive them to completion thus proving the benefits that can be realised for the organisation through the adoption of big data. Cognizant would recommend that the proof of value exercise be conducted as a time boxed fixed price project. We can however also off the service as a T&M project as per our SFIA rate card for analytics. The following diagram illustrates a combined Strategy and Roadmap implementation with a proof of value exercise through our best practice BAVA approach: BIG DATA DEVELOPMENT SERVICES Big Data development services provide the tools and people to turn the Big Data roadmap into reality. The shape of the implementation will be aligned to the use cases and technology platform and can be delivered in a standard waterfall methodology or the preferred approach of an agile project. Our Big Data experts form part or a thriving global team of industry leading implementers of Big Data solutions. These solutions have achieved measurable ROI for the organisations involved including A twenty million pound saving through reduction of churn via machine learning on Big Data A 75% improvement in real time fraud prevention A 750k year on year savings through offloading data to a Big Data platform Page 9

10 Big data projects can be delivered in waterfall development cycles which can be aligned to Prince 2 governance structures if required. We can also adopt an agile approach with certified Scrum Masters experienced in data driven delivery. Given the depth and breadth of tools and use cases in the big data world Cognizant will work with an organisation to identify and manage the implementation of big data in the most appropriate way. This will include leveraging our partner relationships with big data providers where appropriate. This partner network includes Cloudera Pivotal Hortonworks Syncsort Mark Logic Splunk SAP Microsoft Amazon Web Services Teradata Informatica Finally because the testing of a BI solution is not the same as standard application testing Cognizant formed a dedicated BI Quality Assurance function, BISQuad. These testers will be engaged to de-risk the delivery and ensure the user s use case outcomes are met. Big data development projects can be delivered under T&M using the analytics SFIA rate card or as a fixed price engagement. Cognizant can take full ownership of the delivery or add expertise to an existing big data delivery team. BIG DATA SUPPORT SERVICES The big data support services provide the tools and expertise to run a big data platform. These include the following Business As Usual operation of the platform Execution of data refreshes Management and closure of support tickets (using an organisation s ticket solution) Help Desk services User support User training Minor enhancements to the big data solution Support services can be provided in shift patterns ranging from UK working hours through to full 24/7 operational support. We also provide out of hours on call services. Our support experts can be based out of the UK or India or a combination of both to drive longer support windows. Page 10

11 Normally support would be on a monthly service charge aligned to a service level agreement. However these services can be provided on a traditional fixed price fixed duration model or through T&M charging. COGNIZANT S INFORMATION MANAGEMENT CAPABILITY The Cognizant Information Management practice has been recognised by analysts and our customers as industry leading. For more information on Cognizant Information Management please go to Page 11

12 APPENDIX 1 SERVICE COMMERCIAL DETAILS Backup / restore and disaster recovery that will be provided On-boarding and Off-boarding processes/scope Service management detail Service constraints Not applicable Not applicable Not applicable Not applicable (e.g. maintenance windows, level of customisation permitted, schedule for deprecation of functionality / features etc.) Service Levels Financial recompense model for not meeting service levels Training Ordering and invoicing process Termination terms Data restoration / service migration Consumer responsibilities Technical requirements (including service dependencies) Details of any trial service available Where the Gcloud Services do not include a feature listed in this Schedule the Service We would expect to agree service levels with individual clients dependent on their specific needs as defined in the Statement of Works (SOW) To be defined in the individual SOW To be defined in the individual SOW Services can be ordered through the placement of a purchase order, our expectation is that as this is a Lot 4 service an agreed SOW will be developed to define the deliverables. Unless otherwise set out in the SOW, Cognizant will invoice the Client for all Fees and reimbursable items payable monthly in arrears. The Client will pay each invoice within thirty (30) days of the date of such invoice, provided that the Client may withhold payment of invoiced amounts disputed in good faith pending resolution of such good faith dispute. These terms are detailed in clause 10 of our provided MSA Not Applicable These are detailed in clause 4 of our provided MSA These are detailed in clause 4 of our provided MSA Not Applicable Not Applicable Page 12

1 3 Business Intelligence Support Services Service Definition BUSINESS INTELLIGENCE SUPPORT SERVICES Service Description The Business Intelligence Support Services are part of the Cognizant Information

1 3 Master Data Management Support Services Service Definition MASTER DATA MANAGEMENT SUPPORT SERVICES Service Description The Master Data Management Support Services are part of the Cognizant Information

G-Cloud Service Definition Atos Business Intelligence Dashboards and Analytics SCS Atos Business Intelligence Dashboards and Analytics SCS The Atos approach to Business Intelligence (BI) Dashboards and

Service Management and ICT Monitoring and Reporting Advisory and Implementation Services G-Cloud Service 1 1. An overview of the G-Cloud Service Arcus can assist you with a review and advice on the effectiveness

G-Cloud Service Definition Atos Business Intelligence Dashboards and Analytics SCS Atos Business Intelligence Dashboards and Analytics SCS The Atos approach to Business Intelligence (BI) Dashboards and

G-Cloud Service Definition Canopy Big Data proof of concept Service SCS Canopy Big Data proof of concept Service SCS Canopy Big Data Proof of Concept (PoC) Service is a consulting service that helps the

G-Cloud Service Definition Atos Software Development Services Atos Software Solution Development Services A flexible and robust software development service focussed on delivering maximum business value

Tactical Cost Reduction G-Cloud Service 1 An overview of the G-Cloud Service Information assurance Backup/restore and disaster recovery On-boarding and Off-boarding processes/scope etc. Pricing Service

Cloud Brokerage G-Cloud Service 1 An overview of the G-Cloud Service Information assurance Backup/restore and disaster recovery On-boarding and Off-boarding processes/scope etc. Pricing Service management

G-Cloud Service Definition Canopy Big Data proof of concept Service SCS Canopy Big Data proof of concept Service SCS Canopy Big Data Proof of Concept (PoC) Service is a consulting service that helps the

Product Overview Victims Tracker (VT) is a software application, which was developed by London Probation Trust (LPT) to effectively manage the engagement / contact with victims of crime and the management

Liaison Technologies BPM, Data and Integration Consulting Service Definition Liaison has for many years provided Strategic and Implementation consultancy around BPM, Data and Integration. Whilst Liaison

AGILE BUSINESS SERVICES Guiding and supporting your business at any stage of your agile journey SOGETI AGILE SERVICES Overcoming barriers to agile success Agile methods are being adopted by a wide range

Agilisys G-Cloud Service V Service Definition Endpoint Management Lot 1 Infrastructure as a Service (IaaS) April 2014 At Agilisys we deliver success through innovation working with our clients to transform

Migrating to the Cloud Developing the right Cloud strategy and minimising migration risk with Logicalis Cloud Services Organisations are looking for new ways to deliver IT services and demanding that ICT

Telstra Service Framework Your assurance of first-class network support The Service Framework delivers comprehensive, integrated support Service Frame work SERVICE IMPROVEMENT & REPORTING Performance &

Consultancy to support deployment into Microsoft hosted service GCloud Lot 4 Specialist Cloud Services Service Definition Logica is now part of CGI, a leading business and technology services company with

Software as a Service (SaaS) Online HR Contents Service Definition... 3 An overview of the G-Cloud Service... 3 Key Service Attributes... 4 Information assurance... 4 Details of the level of backup/restore

Software Development for Cloud Implementations - Service Definition 1 Terms of Reference This Service Definition describes the Software Development Services offered as Specialist Cloud Services by Professional

Lot 4 Service Specification Bring Your Own Device Assessment OVERVIEW Bring Your Own Device (BYOD) is the fastest growing mega trend in the IT industry. CIOs are under pressure as employees demand to use

Dedicated to you and accountable for your service relationship For more information : claranet.co.uk - twitter.com/claranet To book an appointment or to discuss our services : Call us : 0845 355 2000 -

CenturyLink Disaster Recovery Service G-Cloud V Lot 4 (Specialist Cloud Services) Overview of the Service To help public sector organisations be prepared in the event of a disaster, CenturyLink Technology

Business Intelligence Data Warehousing Services Our BI DW Services Exponential growth in volume of data and information with over 85% being unstructured, the complexity arising from disparate information

Backup to the Cloud Service Definition Service Overview Working together with its Cloud Services Partner, Skyscape, SynApps Solutions (SynApps) has developed its Backup to the Cloud service to enable organisations

Open Source Sales Force Automation (SFA) in the Cloud SaaS Service Overview Our open source Sales Force Automation (SFA) in the cloud service allows customers to perform marketing automation through multi

Service Description Archive Storage in the Cloud Product Overview Archive Storage in the Cloud enables an organisation to migrate their valuable but seldom used data to a cost efficient, reliable and secure

SERVICES SOLUTION SUMMARY SEIZE THE ADVANTAGE From the workplace to the datacenter, the enterprise cloud footprint is growing. It delivers on-demand development resources. It accommodates new digital workloads.

ISEB MANAGER S CERTIFICATE IN ITIL INFRASTRUCTURE MANAGEMENT Guidelines for candidates who are taking the ICT Infrastructure Examination This qualification is based on ITIL Infrastructure Management as

Service Definition SCISYS Cloud Application Development Service Providing both Agile and Waterfall application development approaches using highly skilled, trained and experienced personnel applying industry

Amazon Relational Database Service (RDS) G-Cloud Service 1 1.An overview of the G-Cloud Service Arcus Global are approved to sell to the UK Public Sector as official Amazon Web Services resellers. Amazon

Vodafone Cloud Storage Overview Vodafone Cloud Storage gives you another, more flexible way to store data. It s available on G-Cloud and it s: Flexible you can decide how and where to store your data Fast