Archive | Troubleshooting

How to Create User Mode Crash Dump Files If you experience application crashes you may be asked by support to create a crash dump file. Crash dumps are created automatically by Windows if the following registry key is present: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumpsHKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps In order to help support troubleshoot your problem please do the […]

I have been watching streaming video for a very long time. It always worked beautifully, in high resolutions and from any site: YouTube, Netflix, Amazon Prime Video, you name it. Then suddenly I started to notice lip sync issues, probably around autumn/winter 2016. The longer a video played, the more the audio would get out […]

When I tried to connect to the administrative file share C$ on my wife’s computer I got the error A device attached to the system is not functioning. The other way round worked without a hitch, i.e. I could access my laptop’s C$ share from my wife’s computer. When I tried to connect to her […]

PowerCfg is a nifty little tool for analyzing and configuring all kinds of things related to battery usage and power plans. In Windows 8.1 PowerCfg learned how to analyze the effectiveness of connected standby, a new low-power mode introduced in Windows 8 that enables applications to stay connected while the device (mostly) sleeps. All the […]

I had to troubleshoot a case where it suddenly was not possible any more to connect via ICA/HDX to freshly installed Windows 7 VDI machines. As it turned out, the root cause was a combination of Microsoft disabling legacy technologies and Citrix relying on them. (more…)

Client Hyper-V was one of the things I was most looking forward to when I upgraded to Windows 8. I immediately added the Hyper-V feature and went to installing Server 2008 R2 in the first virtual machine. That went well enough and nothing extraordinary happened until I tried to run Windows Update in the new […]

I encountered a strange error when I moved my laptop’s hard drive to another computer to make room for an SSD. When I tried to install Windows 8 on the repurposed drive I could not see any partitions. Neither could I install Windows on the drive. I kept getting the error Windows cannot be installed […]