I
telephoned J.B. Miller's boss (Gail Burns) after the above conversation
in which he threatened to call security for my having called him a clown.
I wanted to demonstrate to her the way I and my phone problems were being
treated. As the transcript shows, she was at lunch and I played the tape
of the aforementioned conversation on her voice mail. It appeared to me
that she had Miller call me back after lunch, at 2:50 p.m. (see Previous Document
below this one), which was the time he called to say my phone line had been
forwarded. Personally, I think Burns ought to have called me back herself.
Ten minutes after this, a bill collector who would not discuss my account
unless I turned off my recorder called me.

I'd like
to note that when these managers do things like J.B. Miller saying he'd
call security because I called him a clown, I do not think he is so stupid
as that makes him appear. I think it more likely the managers are under
pressure and having trouble sometimes doing what is asked of them, when
it may conflict with their own morals. I think Miller has been asked by
the faceless, nameless, address-less legal department not to help me or
deal with me.

Having said
that, it is amazing how much more AT&T seems to care that I blew up
and called someone a clown than they care about my telephone service!