Let us monitor and manage your infrastructure to prevent disruptions to your business.

The AlwaysOn IT Helpdesk is one of the key components of the Transputec IT Support Service portfolio. Your users can call the AlwaysOn IT Helpdesk at any time of the day, from any location. They don't even need to be connected to the Internet - we are happy to guide users to resolve problems over the phone across the globe at any time if we can't remotely control their device.

Monthly reports detailing activity and trend analysis

SLA's for incident response and resolution

Other services can be added as required to build the perfect support model for you.

IT Outsourcing and IT Management Services

Because of our wider capabilities in IT Procurement and App Development we are able to provide the whole IT Outsourcing service throughout the entire lifecycle:

Sourcing equipment, asset management and asset disposal

24/7/365 Service Desk with full Service Management & Reporting

Desktop, Infrastructure, LAN/ WAN and Application Management

Software Development and Systems Integration

Onsite Support

Each service we operate is built specifically to meet the needs of our customers. You don't need to fully outsource IT to us if you want to keep some aspects of the service in-house - we work with many customers where they retain responsibility for the delivery of part of the IT service and we do the rest.
We will design the right IT Outsourcing solution for you and work through a very structured transition process to ensure that we maintain the highest standards of service throughout.

Process and Best Practice

We are firm believers in the ITIL and PRINCE2 best practice frameworks for Service Management and Project Management respectively. We have successfully scaled and implemented both within Transputec so that we, and our customers, receive the benefits of the collective wisdom that goes into producing them. In our experience, the key is how you implement these frameworks within your organisation’s existing governance structure and culture. Project Management and Service Management need to become part of the way in which your company works for them to become truly effective.

We have transformed our experiences in Project Management and Service Management into a suite of consulting packages designed to help you get the best out of your project and service delivery functions.

Project Troubleshooting

Interim IT Management

Supplier Management

ITIL and/or PRINCE2 Implementation

Service Delivery Troubleshooting

Project / Programme Management

Featured Case Study

Informa improves service levels by partnering

Informa found Transputec’s managed service offering appealing and so they decided to try it. Informa’s service level and performance indicators have improved, with support staff available 24/7. This delivers a faster response to end-users.