To access Xbox Live, several ports need to be open on your network hardware or firewall. For information about which ports must be open for Xbox Live, see Network ports used by Xbox Live.

Solution 6: Improve network performance

If you can't connect to Xbox Live, are frequently disconnected, or can't see some content, try to improve your network performance. For help, see the Xbox 360 Slow Performance Solution.

Solution 7: Check for network connectivity or ISP issues

You may be unable to connect to Xbox Live or use some Xbox Live features if your Internet service provider (ISP) has set bandwidth or connection time limits. Contact your ISP to determine whether there are any restrictions that may cause your connection to time out.