Payment/Delivery Options

Base Miles Calculation

Additional Bonus Miles will be allocated for a journey in Business or First Class.

Any promotional bonus miles is not included in the display.

Voyager Base Miles displayed may differ from the Miles allocated in Voyager, depending on the final reservation. As a SAA Voyager member, you will receive these Miles on completion of your journey.Please ensure your Voyager number is inserted when completing your traveller details.

ABOUT TAX INVOICES

After requesting your Tax Invoice online ,a PDF document will be e-mailed to you within 72 hours,to the e-mail address provided.

If a Tax Invoice has been successfully generated from the South African Airways Tax Invoice System, the onus rests on the recipient to ensure that his/her mailbox has enough space to receive an e-mail - with a PDF attachment; and that his//her service provider or exchange server allows for delivery of such e-mails. South African Airways, can not take responsibility for undelivered e-mails due to any other reasons beyond our control including the above.

Prescribed details required from the South African Revenue Service on a tax invoices

Tax invoices must ordinarily reflect all the following details (Section 20(4)):

Infants do not qualify for Voyager miles.

Additional Bonus Miles will be allocated for a journey in Business or First Class.

Any promotional bonus miles is not included in the display.

Voyager Base Miles displayed may differ from the Miles allocated in Voyager, depending on the final reservation. As a SAA Voyager member, you will receive these Miles on completion of your journey.Please ensure your Voyager number is inserted when completing your traveller details.

Delayed and damaged baggage

Delayed and damaged baggage information

Regrettably, checked baggage is damaged or delayed in transit occasionally. We apologise for this inconvenience, and will do our best to trace your lost luggage and deliver it to you as soon as possible.

Claims procedure

Report the incident immediately, or within seven calendar days, at the South African Airways Lost Property office, where you’ll receive a unique reporting number.

Thereafter, complete a claim form and take it to the Passenger Claims office. It will take up to 21 working days to finalise all claims.

Please note: South African Airways does not take responsibility for the loss of valuable items in checked luggage including money, passports or visas, computer equipment, electronic devices, cell phones, fragile items, business documents and jewellery.

Track and trace

We will initiate the tracing of your lost luggage via WorldTracer, a computerised tracking system, and will keep you informed of the status of your baggage. If you need any assistance, please contact your local airport office or check the search status using WorldTracer.

Once again, please accept our apologies for any inconvenience caused.

Please note: For our general conditions of carriage refer to baggage liability.