ASPPA and NIPA eligible. CE certificate to be emailed post-webinar to attendees.

EDUCATIONAL WEBINAR: Dealing with Difficult Customers and How to Say No

Apologies only go so far. Find out what the latest customer service research says about what clients care about when they are upset about a mistake or when they hear no. Learn what to do - and what not to do - using actual retirement service provider case studies.

CE credits are only offered for live attendance and are complimentary.