Residential products

Business products

Applies to: Business Broadband, Unlimited Business Broadband, Business Fibre and Unlimited Business Fibre.

Download Speed

All day

All traffic

Line speed

Upload Speed

All day

All traffic

Line speed

Key

Browsing - Viewing webpages with a web browser

Email - Sending and receiving email with an email program such as Outlook or Mac Mail

VoIP - Making phone calls over your broadband connection

Peer to peer/Usenet - Downloading with from file sharing applications or binary newsgroups (does not include text only services)

Plusnet FTP - Using FTP to move files to or from servers operated by us

External FTP - Using FTP to move files to or from servers not operated by us

VPN - A secure way to connect to a network at another location, often used by home workers to access work systems. Includes VNC and Windows Remote Desktop. Network protocols such as SSH and Telnet also fall under the VPN category

Demos, games downloads and system updates from services such as PlayStation Network and Xbox LIVE fall under the Download Servers category rather than Gaming

Applications not using their standard ports may be classed incorrectly

Line Speed depends on the type of broadband you have

Type

Download speed

Upload speed

Fixed speed

up to 2Mb/s

up to 256kb/s

Max DSL/Max Premium

up to 6Mb/s

up to 448kb/s

Max Premium*

up to 6Mb/s

up to 832kb/s

ADSL2+ (Residential products)

up to 17Mb/s

up to 1.3Mb/s** 

ADSL2+ (Business products)

up to 18Mb/s

up to 1.3Mb/s** 

Fibre

up to 76Mb/s 

up to 19.5Mb/s 

* Max DSL Premium is available on request for customers using Max DSL broadband. Please see our Max Premium FAQ for more details.

** ADSL2+ circuits are provisioned at 448Kb/s by default. Speeds can be uncapped on request using the Help Assistant.

 Annex A upload speed is up to 1.3Mb/s. Annex M upload speed is up to 2.5Mb/s; availability is dependent on line conditions and costs £10 per month exc.VAT. It is available on request using the Help Assistant.

 This shows the maximum speed available for the technology, but speeds may be capped depending on your broadband product

Download sites and servers

Connections to the sites and servers listed below may see reduced speeds when our network is busy. The list not exhaustive, and access to other websites that have content hosted by one of the large Content Distribution Networks may also be slowed when the network is busy.

Websites

Adult bouncer

Bangbros Online

Kingdom.com

Rapidshare

ImageShack

Megaupload

TerraSpace

badonga.com

guba.com

metainterfaces.com

narrowstep.com

sendspace.com

wildrose.net

Servers

German Mirror site

Ireland Mirror site

Kent Mirror site

Content Distribution Networks (CDN)

Akamai

Limelight Networks

Level 3

Many downloads from Apple, Microsoft, PlayStation Network, Xbox LIVE and multimedia content from sites such as the BBC, eBay and Facebook are hosted on one of the above Content Distribution Networks. Depending on your account type, downloads from these sources may be slowed during busy times.