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DIAL-UP NETWORKING DID NOT INSTALL FOLLOWING XP UPGRADE FROM WIN 2000P

After the upgrade, dial-networking did not install in some PCs. I detected this in the PCs that run dial-up services in addition to DSL. In the course of troubleshooting, I discovered that the 'remote access connection manager' service in computer manager would not start automatically.

Could this be the cause of the problem? When I clicked to start it manually, I got the response 'access denied'.

I would not want to lose the mail in my mail folders if I have to do a fresh installation. What do I do?

The XP firewalls on both PCs are off. We have 3rd party AVs with firewalls installed. But I doubt that it is a firewall problem.

At network neighbourhood, the setup options has the dial-up option inactive (menu is not highlighted). The same situation is in E-mail accounts options in Microsoft Outlook. The option to use dial-up when network is inactive is not allowed.

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