I am very interested in how you plan to handle this latest upgrade. Now you have created a pro version instead of upgrading the current customer base. (I am assuming this is the case).

I hope that I am wrong.

I purchased expecting the advancements that are in the Pro version now. That is what was presented at the time. I hope that you will honor this for existing customers and make the new guys pay more....

I would like to get started on the update as soon as possible so let me know about this issue.

December 21, 2009, 6:51 am

Naveen Paul

Posts: 3835

Re:What are your Plans with prior customers

Hi there,

Search engine standard and search engine ultimate are different products.So you need to pay an extra amount of USD 200 for upgrading the current version to ultimate. Please let me know your thoughts.

Thanks and Regards

Naveen Paul
Support Desk Staff

December 21, 2009, 11:53 am

Webmaker

Posts: 16

Re:Re:What are your Plans with prior customers

Well first of all they are not different products that is just BS (at least not when Myself and other exisiting custimers bought in. They are two different products now.

You have everything in "Ultima" that you advertised for the search engine as "coming soon" and "future upgrades". So now all of the the improvements that people are/were expecting will never come. I could go on about how wrong you are in doing this to existing customers of the product. I went from one happy (and excited customer when I started reading the "new edition improvements) to extremely PO. Classic bait and hook.

At this point this is where I stand.
I want the new so called different search engine I think that you still have some time before others realize what you have done. This is a good thing for you to come up with a different policy dealing with this. I hope that you realize that I am referring to your Pre-"Different product" customers.

Looking forward to a positive solution to this matter.

December 21, 2009, 1:26 pm

Jacob Baby

Posts: 44

Re:Re:Re:What are your Plans with prior customers

Dear Peter,

I am sorry for your confusions. But the ultimate is really a new product and that comes with a total changeover. That has different license types and you will need to have a different license to make it work even.

All our ultimate editions [mailing list manager, adserver, article base] all working this way. We are not only working on the ultimate edition we are working on the standard edition as well. As you could see we released the 5.2 edition while we were developing the ultimate edition. At least half of the features added up in the future will be added in the standard edition also. So we probably will not maintain any more versions in future.

[But still there will be some add ons like Bing like themes]

I am really sorry for the confusion.

Thanks and Regards,
Jacob Baby

December 21, 2009, 1:37 pm

Jacob Baby

Posts: 44

Re:Re:Re:Re:What are your Plans with prior customers

Dear Peter,

Anyway to make you feel better, if you really want it, we can give you the new edition software for $150. What do you think about it? Let me know and we shall send you the payment link if you are fine with that.

Thanks and Regards,
Jacob Baby

December 21, 2009, 11:41 pm

Webmaker

Posts: 16

Re:Re:Re:Re:Re:What are your Plans with prior customers

Ok,
and I would like my support time to restart.
I am hoping to be your biggest customer. But, honesty is important. The discount is at least an attempt to satisfy and I will accept.

One other question,
Is the file structure the same because I have integrated your software with the Joomla CMS and if you changed the file structure I would be starting all over. (either way) thought you might be interested in how I achieved the integration and if it has changed, well,
I will just do it again....no big deal.

December 22, 2009, 10:16 pm

Webmaker

Posts: 16

Re:Re:Re:Re:Re:Re:What are your Plans with prior customers

RU Guys there?

December 23, 2009, 4:06 am

Naveen Paul

Posts: 3835

Re:Re:Re:Re:Re:Re:Re:What are your Plans with prior customers

Hi there,

Sorry for the late replay.Our programmers are not on the desk right now.we will discuss with the programmers and inform you soon.

Thanks and Regards

Naveen Paul
Support Desk Staff

December 23, 2009, 1:26 pm

Naveen Paul

Posts: 3835

Re:Re:Re:Re:Re:Re:Re:Re:What are your Plans with prior customers

Hello Peter,

I am sorry for the delay. I had to confirm with the developers whether the file formats are exactly the same. And the good news is that the file structure are almost the same and you should be able to use it without any issues.

And yes we can restart your support extension period so that you will get one more year from the date you make the payment($150) for the upgradation of inout search engine.

I am sending you the payment link here. Please go ahead and send us the payment using the below link and let me know so that I can update your account and send you the instructions.

Thanks and Regards

Naveen Paul
Support Desk Staff

December 23, 2009, 5:19 pm

Webmaker

Posts: 16

Re:Re:Re:Re:Re:Re:Re:Re:Re:What are your Plans with prior customers

I do not see any link.
Good news about the file structure, I pretty much could have guessed that.

Please for your records make sure you have the right account. I am
J. Fitzgerald Flood
webmaker@yoddle.net
website/domain: Yoddle.net
Forum username Webmaker.

You can send the payment using the link http://www.inoutscripts.com/payments/

After the payment, please send a mail to support@inoutscripts.com

Thanks and Regards

Naveen Paul
Support Desk Staff

December 24, 2009, 7:30 am

Webmaker

Posts: 16

What are your Plans with prior customers

Ok, I made the payment and sent an email containing proof of payment.

December 28, 2009, 11:42 am

Webmaker

Posts: 16

Re:What are your Plans with prior customers

Just a refresh post to get things rolling.
Payment has been made. Just waiting on you now....

December 28, 2009, 1:35 pm

Naveen Paul

Posts: 3835

Re:Re:What are your Plans with prior customers

Hi Peter,

We have already added the search engine ultimate edition script to your account.
You can download the script from the member area of inoutscripts.com
If you find any difficulty in doing this,please let us know.

Thanks and Regards

Naveen Paul
Support Desk Staff

January 2, 2010, 10:04 pm

Paul Richardson

Posts: 2

Re:Re:What are your Plans with prior customers

I will have to agree with WEBMAKER on this. The original copy of the script I purchased "claimed" to work with Amazon and eBay. It never did.

In fact the original script we purchased never really worked the way it was promoted or suppose too. I never made a big deal about it because I was at the time of purchase the script came with upgrades for life.

Splitting the script and claiming the "Ultimate" version is a new product is crap. My original purchase was suppose to contain all the features that are available in your "Ultimate" version

Now I find out not only your want me to pay $150 bucks to download new versions you want another $200 for something I already paid for.

You need to honor your original sales agreement if it was not for people like me who purchased your product early on, you would not be here today.

January 6, 2010, 12:55 pm

Majid Alam

Posts: 2

Requst from All in-out-Search Registered Users

Dear In-Out Search Team,

Since many of us(customers) trusted on your services and with your team for a good reason. A reason to promote and establish good products. it is not just the sales or commercial cycle that we have been going through with your products, but it is much more than that.

1. Registered users contributed with alot of feedback and enhancement requests. which we can see in this new release.

2. Continuous use of the application and engine brings alot of bugs to be removed and precise this product a success.

3. Anywhere else the existing users always get a free update if the product is released within the similar lines. adding another product with few more new features will not change the line of Search Engine product.

4. We all request you not to sell this but promote this with a valuable customer service that everyone appreciate and look forward for more license.

avoiding any negative campaign against the excellent coding experience of inoutscripts, you have been requested to release the updated version to all existing subscriber with a bundle of thanks .

We all are ready to appreciate with open arms.

regards

Just a Customer

January 23, 2010, 4:57 pm

Paul Richardson

Posts: 2

Re:Requst from All in-out-Search Registered Users

Given the lack of a response, it is obvious that you really don't give a crap about your previous customers

January 25, 2010, 6:36 am

Naveen Paul

Posts: 3835

Re:Requst from All in-out-Search Registered Users

Hello there,

I am really sorry for the delay in replying.

I can understand your feelings. A new ultimate edition will make confusion.

During the support period, you will get the free updates of the corresponding version(standard/ultimate) that you own.

But you cant upgrade it to a higher version without any payment.

Also if you compare both standard and ultimate version, you can see so many differences between them(not one or two).

The updates are released only when there is one or two extra additional features occurs and with bug clearance if there is any.

So we cant support the migration to the higher version without the extra payments.