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Job Description

The IT Field Operations Technician Birmingham, AL 35203Long term contract to Perm$20/hr

This role will partner with the Client Services Analyst to provide excellent customer service and proactive technical expertise to facilitate the effective use of IT products and services. This is an operational position for desktop support, voice and data systems, video wall components, and other wireless technologies (ie peripherals-Blackberry, etc.) and will primarily support the customers in a 24/7 operation.

What are the must-have skills?Strong technical ability; desktop and mobile device support. Audiovisual knowledge; this position will provide support for the video wall technology in the Control Center. Knowledge of Windows and Microsoft Office. Strong customer service skills, responsive and attentive. Good teamwork skills.

What are the nice to have skills?Ability to troubleshoot Cisco Switches; VoIP phones.

What does the day to day look like?Partnering with the End User Analyst to provide support for the Control Room Operators in the Control Center. Troubleshooting desktop and printer issues, mobile device setup and troubleshooting; video wall issues.

Is travel required?No

What is your anticipated hire date?3rd or 4th Week of Feb - ASAP after drug and BG are complete.

JOB REQUIREMENTS Two-year degree (college/technical/vocational) or equivalent experience in electronics, telecommunications and/or computer technology is required. Understanding of the various topologies, eg telecommunications, wireless, data and voice networks and how they interface with each other Ability to logically troubleshoot and repair hardware and software associated with personal computers, peripheral devices, voice systems, data networks, telecommunications systems and ancillary equipment. Working knowledge of radio communication systems. Knowledge of voice and data wireless systems and troubleshooting techniques. Knowledge of data communications and packet switch networks. Knowledge of PC hardware, operating systems, and associated peripheral and software components. Must have demonstrated personal computer skills along with a general understanding of corporate applications and standard desktop products Ability to work independently, self -starter with good time management skills. Must have strong verbal and written communications skills. Demonstrated knowledge of Field Operations processes and procedures.

JOB RESPONSIBILITIES Responsible for installing standard, endorsed or certified off the shelf software and/or hardware devices, and provide minimal onsite training to get the client started. Responsible for participating in on-call procedures/operations Responsible for interfacing with and coordination of contractors and/or vendors associated with the Field Operations function as appropriate Responsible for interfacing with the customer and other IT groups related to problems and installations as appropriate. Responsible for understanding and adhering to billing and performance processes and procedures.

BEHAVIORAL ATTRIBUTES Ability to operate with minimal supervision Seeks opportunities to learn and transfer knowledge to others Good organizational and time management skills Ability to manage multiple tasks Understands and promotes Client Services and IT strategies Willingness to provide as needed after hours or on-call support Follows safe work practices

For immediate consideration, please forward resume to (see below)

Qualifications

About Synergis

Synergis' programming team develops solutions that help integrate applications, reduce repetitive or time consuming tasks by understanding the unique challenges of leveraging technology to your advantage.
Are you looking to improve your design time? Or reduce design errors and revisions? Or gain a competitive edge? How about eliminating redundant, value diminishing work processes? If you answered yes to any of these questions, then why not let Synergis Technologies develop a solution to automate your sales or drawing creation. Our experts understand that each design environment is unique and sometimes requires more than an "out-of-the-box" solution. Therefore our programming services are designed to leverage your existing software tools, and streamline your work processes.
Synergis Technologies' process automation experts have a proven track record for developing solutions that provide the following results:
Lower labor costs by improving efficiency
Provide faster delivery of proposals and detailed drawings
Reduce errors and revisions in documentation and drawings
Increase production capacity without increased labor force
Leverage existing software and technologies
Retain and document product knowledge
Eliminate duplicate data entry by integrating multiple software packages
To speak to our process automation experts, please call 800-836-5440.

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