Rated 1 out of 5 by BMWtraveler Not up to Sheraton property standards
I had a weather related cancellation of a late flt and was scheduled to fly out early the next morning thus I was only at the hotel for a few hours to sleep and clean up. The room was small not clean, the bed wasn't comfortable it just wasn't a nice hotel especially for over $200. I usually have confidence in four points properties but was disappointed with this property by LAX. When I checked out in the early AM they couldn't print me a receipt but told me they would definitely email me a receipt, guess what I never received the receipt.
July 23, 2013

Rated 3 out of 5 by cindyp Inconvenient despite being airport hotel
Can't expect much of a Four Points -- it's the lowest on the SPG chain totem pole for a reason. My one gripe on this hotel is the airpot shuttle, which to me, is the main reason one even stays in an airport hotel. I was there for a quick weekend trip and I wanted an easy in and out hotel from LAX. IT TOOK A HOUR TO GET TO THE HOTEL. Even though the website says the shuttles come 15-20 minutes, we waited over 30 for the shuttle. Saw multiple other hotel shuttles lap the Four Points (which shares shuttle with the Westin LAX). And if coming from an early terminal (1 or 2), you have to make the full airport loop, which is another 20 minutes and then a stop by the Westin. When I called to see what the heck was up, the receptionist @ FP was unhelpful and (inadvertently?) hung up on me when trying to connect me to the shuttle center to see where the heck the shuttle was. Oh, and blew some smoke in my ear about 'it's supposed to be 25-30 minutes' (which besides being UNACCEPTABLE for an airport hotel, is contrary to website claim)' and of course he said, 'it'll be right there', with no basis for that -- hence my demand to talk with the shuttle. However, at check-in, the check-in person was really sweet and took time to understand the issue and relay the message to the GM. The actual staff at check-in and out are great. But overall, wouldn't stay here again due to the cruddy shuttle situation and really, just a 2.5 star hotel. However, I'd say the gym was surprisingly large and had lots of up-to-date cardio equipment!
July 22, 2013

Rated 5 out of 5 Customer Service!
Great customer service. Very professional. Could not ask for anything better.
July 21, 2013

Rated 5 out of 5 by kdouglas Front Desk Savant
Upon checking in the Front Desk rep asked if my visit was for work or pleasure. i said,"Work, I hope, I'm interviewing for an airline job in the morning". She wished me luck and I was off to set up my tent. Great room with all the accommodations I needed. Now off to the airport to do some recon on the position I was interviewing for. I returned at midnight to find a comp fruit and cheese plate in my room. A note from Lydia and the front desk staff wished me luck on my interview and included the encouragement "You can do it'. Quite unexpected and definitely uplifting. Thanks, Lydia and 4 points. You get a 10 from me.
July 21, 2013

Rated 5 out of 5 by Ricearoni51594 This hotel was perfect
This was the best hotel I have ever stayed at. The room was beautiful. Every meal that I had was excellent and the staff was so friendly and helpful. Also the 24 hour stay feature was perfect for me. What a great amenity.
July 19, 2013

Rated 4 out of 5 by ChrisT Four Points always come through
I have been staying at this Four Points on and off for the past three years and it always meets expectations. A few years ago I was put in the east tower and it was in need of a renovation. Ever since I have always ended up in the west tower and this trip was no different, however, my partner was put in the east tower and I checked out his room. The remodel was completed a year ago and I have to say the east tower is now nicer than the west tower. Otherwise you can't get a bad room in the east or west. I was staying at the Sheraton Gateway but I have had too much trouble with the wi-fi not working which is a common theme with Sheraton hotels but not Four Points. I think of the Four Points like Southwest Airlines. There are fancier, more expensive options but SW and Four Points, always comes through. Everything works, the rooms are always clean and I get my work done. It doesn't have all of the bells and whistles but that's okay when I'm on my own for a business trip. I have never had a problem with this Four Points and all my stays have been positive. I really like this hotel!!
July 18, 2013

Rated 5 out of 5 by England Best Four Points Hotel
Great Staff , clean rooms
and well appointed rooms, good amenities. I would stay in this hotel every time I return to LA
July 18, 2013

Rated 3 out of 5 by David0511 Average
Large Hotel - Average service
Staff did their job - but not overly so. The cleaning staff was friendly and outgoing - more so then the front desk or concierge desk.
Parking was a hassle - many people do not remember to prepay and it becomes a bottleneck to exit the lot - no attendant. Took over 15 minutes on two days to exit.
July 17, 2013

Rated 1 out of 5 by bongiac smoking smell
my room was smelling smoke, old and very tired! the aircon was noisy and very old fashioned; outside road traffic noise also not acceptable. this is a hotel which needs a major revamp!
a very unusual experience compared to my previous SPG experiences
July 16, 2013

Rated 4 out of 5 by Uber Lax
Great staff. Need to clean or replace blue awnings over center tower. Need to fix elevators.
July 6, 2013

Rated 3 out of 5 by Kitty Nice, but staff does not follow thru
We booked 2 rooms for our stay. 1 of the room does not have a fridge & the AC was not working properly. After the AC repair man came, it worked for a while & the temperature went back up again.The mini fridge never came & I was informed that being Gold member, I can have 1 for no charge. Other than that, everything else is just normal. The 2nd room was fine.
July 3, 2013

Rated 4 out of 5 by ChrisT Great Value
I have been staying at the Sheraton Gateway, however, their wifi system is a joke and I can't get work done so I have been staying at the Four Points more often. Although it doesn't have all of the amenities and no business center (they have two computers that people are always on and the USB readers don't work) it is a great value and a great place to stay. Parking is less expensive and ample, rooms are clean and the rates are better than the Gateway. I highly recommend the Four Points at LAX.
June 28, 2013

Rated 4 out of 5 by Atinoco Service was outstanding!
You expect for service to wow you but not always do you get it. This hotel did it. The staff was friendly, warm and cordial- from the front desk, concierge and restaurant. The service was a Wow! More than some 5 star hotels.
June 26, 2013

Rated 3 out of 5 by LDM1961 Not a great experience
Took far to long to check in hotel (30 minutes). When I finally got my room it was 2 double beds when my reservation was for a king. Had to go back downstairs. Front desk manager told me he woiuld "upgrade" me for free. Got to new room and I could not tell what the upgrade was. Got a King bed but room size was smaller. Then when I checked out I noticed my room charge was $30/night more than what my reservation stated. So I guess I did get charged extra. Will never return.
June 13, 2013

Rated 5 out of 5 by Nivea Overall a good experience
I had a problem with my room keys, every time I left my room I had to stop at the front desk because my key wouldn't let me back into my room. I also had a problem getting my billing done correctly but for the most part the staff was very friendly and helpful.
June 12, 2013

Rated 1 out of 5 by Unhappy The hotel is not what we expected
We had an uncomfortable situation regarding the breakfast. When we arrived to the front desk they did not have us for Free Breakfast. The room was very noisy due to the air conditioner. We were there for 3 days and our room was not made up on the 2nd day (very uncomfortable). Parking was full/not available we had to park outside the hotel. My stay at the hotel was MISERABLE.
June 11, 2013

Rated 4 out of 5 by NEric Good value for money.
There is no refrigerater in the room, and some of their room types only have windows faced the corridor. Besides, the staffs are friendly and the price is good.
June 9, 2013

Rated 3 out of 5 by Betty This hotel was too cold.
The lobby and the room (without the ability to change the temp) were both freezing. We woke with sore throats each night we stayed. The breakfast restaurant and buffet were not that great for the price. However, having in-room and lobby wifi were nice, but having to pay to print out boarding passes kind of stinks.
June 8, 2013

Rated 4 out of 5 by Dorean older but served its purpose
Good stay, a little older and smelled of cigerettes.
June 3, 2013

Rated 4 out of 5 by Piegee A
Fine for rental car and airport access.
June 3, 2013

Rated 3 out of 5 by Virginia nice Staff -Adequate accommodations
We stayed here one night before an early flight. It met our needs. It is shop worn and kind of a "no frills" hotel but was ok for 1 night. The bed was very comfortable and the restaurant within the hotel had a good dinner. The front desk staff was friendly. I like the free bottle of water, the fridge in the room and coffee and USA TODAY paper. We would stay there again for an early flight and convenient to be able to leave our car there for a week while we're away.
June 1, 2013

Rated 5 out of 5 by Bonton great stay
this hotel was close to the airport and all the staff were very friendly and helfpful. the room was clean and spacious would definately stay again next time in LA
May 30, 2013

Rated 3 out of 5 by cloudfarm It is good if you want to be close to the airport
The hotel overall is good. However, several aspects make me feeling very disappointed. 1. The floor staff cannot communicate with fluent English. We asked for an extern cover set but the floor staff does not understand what we were talking about.
2. The floor staff knocked the floor at 8am in the morning.... We did not ask for a morning call.
3. Most hotels at that area provide free parking and free brakfast. It is a little disappointed that neither is provided at this location.
May 28, 2013

Rated 3 out of 5 by robinbirdnm Convenient, but service not so great
Very convenient to LAX. We had an extremely early flight on a Monday morning, so we dropped off our rental car on Sunday night and headed to this hotel. We realized that we only had decaf coffee in the room at about 9:30 PM. I called the front desk twice and then went downstairs and still could not get a packet of real coffee. Maddening!
May 27, 2013

Rated 4 out of 5 by Sandys great value hotel
I have stayed at this hotel numerous times and will stay here again. The only reason my over view is not 5 starts is that it isn't a 5 star hotel, but for the price and value the hotel is awesome and very convenient. Parking is very expensive and that would be my only negative. The staff is awesome.
May 27, 2013

Rated 4 out of 5 by Lynn Good location
Perfect for airport convenience. Great happy hour too!
May 26, 2013

Rated 4 out of 5 by usc13 This hotel is bright and airy
Nice lobby and staff. I used the fitness center, nice equipment. Coffee bar in the morning is very good with coffee and pastry, even though I have to pay extra.
May 25, 2013

Rated 1 out of 5 by kaibo loud and noisey
room too noisey awful parking poor food this should not be a SPG hotel
May 25, 2013

Rated 5 out of 5 by Jacksgrandpa Great place to spend the night prior to a early morning fligh!
This the second time my wife and I stayed here before an early morning flight to Washington DC. The facilities are great, staff friendly, dinning room offers lots of options and 7 days free parking make this a great option for us. We live on central coast 3 hors away on a good day with little traffic which precludes an early morning flight because of time constraints.
May 23, 2013