Forgot your username and/or password?

If you forgot your password, enter your username on the NEN Connect homepage, and click Forgot Password. You will receive an email allowing you to reset your password. Company users with their own usernames can also set a new password in this way.

If your company users log in using one general username (such as gb_companyname), they will not receive an email to reset the password when clicking the Forgot Password link.These users must contact you, the company administrator. The company administrator can inform them about the credentials and pass it on to the users.

Account locked

If a user attempts to log in more than 3 times with an incorrect password, the account is locked: the user will be unable to access NEN Connect for 30 minutes. As company administrator, you can immediateley unlock the account. To do this, go to My company - Users, and find the user. Also see To user and Modify data and settings of user.

Click on the locked user to edit the user’s details. The time when the lock expires is shown next to Locked out. Click the Reset now link to unlock the account immediately. The user can now log in. On the homepage of NEN Connect, the user can click Forgot Password to set a new password.

Access based on IP recognition

It is possible to access NEN Connect with IP recognition, in which case users within your company network automatically gain direct access when visiting NEN Connect, without needing to log in.

To set up IP access for your company please contact NEN Costumer service by phone: +31 15 2690391 or email: customerservice@nen.nl.

Note: As company administrator, you must log in to be able to access the administrator options. If you are logged in as a user, hover with your cursor over the user name. A menu appears, where you can log out. Then log in with your company administrator credentials.

Access to other online NEN Products

Some other online NEN products operate with the same login system as NEN Connect. If you have a licence for one or more of the products below, your credentials are the same as the login for NEN Connect. If you change your password for one of these products, the new password is valid for all products.