One of the crucial things in customer service is to make your customers feel safe about their data. When they’re writing on chat and share personal information, you need to make them rest assure that they have control over their data.

The General Data Protection Regulation (the EU’s new data privacy law) applies from 25th of May, 2018 and it affects all business that process personal data of the EU citizens – even if your HQ is located in the outer space.