Statement of Mission, Vision & Values

Mission Statement

We provide municipal services and programs essential to a desirable community in which to live, work and play.

Vision

Walla Walla... the best of the best of the Northwest.

Values

Customer Focus/ServiceWe meet or exceed external and internal customer expectations; enter the customer's world through listening and understanding; nurture relationships by recognizing and delivering on customer needs and opinions in a courteous and helpful manner.

Excellence
We show a determined commitment to our work because what we do is important to our customers, one another and ourselves; focus on achieving results that successfully meet the City's business objectives and community expectations; and use innovation to improve current working practices, programs, services, and productivity.

Stewardship
We embody planning and management of resources and work to operate a sustainable city, economically, socially and environmentally.

Communication
We are engaged and communicate openly and honestly in a clear and well thought out manner; seek and offer constructive feedback; carefully listen and consider what others have to say; and listen openly to differing viewpoints.

Leadership
We highly value the City's "brand"; demonstrate a strong work ethic and are committed to seeing tasks through to completion; take responsibility to ensure successful results meet or exceed expectations; empower our workforce; and exemplify teamwork and collaboration.

Integrity
We take ownership and responsibility for delivering on our promises, for how we spend the City's money, and for adhering to moral values and principles; are transparent and accountable to the community and to each other; produce outstanding results both professional and personally through fact based decision making and effective yet flexible management of business processes.