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During the recent FPNet (Facilities Practitioner Network) meeting on 26th February, we shared and exchanged views on “Communicating the Case for Change”. Most of us were caught off-guard when we were posed with case scenario to work on, such as the case for critical incidences where we as facilities practitioners will be called upon by management to explain the solutions to the problems.

This statement is very relevant to the practice of FM, especially the works entail numerous routine and non-routine works, managing users’ request, potential projects as initiators to align with organization’s plans and objectives.