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FAQ

What is Poket?

Poket is an innovative Customer Relationship Management & Loyalty Program solution that automates marketing processes. We help businesses create and maintain better relationships with their most valued customers and make it easy for them to reward their loyal fans. To consumers, Poket is a mobile app that makes it easy and fun for shoppers to discover new places to shop, dine and claim rewards.

How will Poket be useful to my business?

Poket allows businesses to create loyalty rewards programmes which can be updated and edited easily. Choose from a wide variety of free professionally designed card/voucher templates or use their own design.

Save thousands of dollars in set up costs. Poket was designed to allow any business to be able to build their own loyalty rewards programme.

Poket is also a powerful customer relationship management (CRM) tool for any business to better understand their customers’ behaviour.

Is Poket easy to set up?

Any business owner or manager can set up Poket easily, with almost no technical knowledge required. As long as you have a computer with internet access, you can set up your first loyalty rewards programme in a day.

Is Poket cloud-based?

Yes, that is why you can always access to your loyalty program and CRM system at any time anywhere and enjoy this sophisticated solution at most affordable price.

What kinds of loyalty programmes can I create?

Poket features several types of loyalty programmes, but here are some of the most popular ones:

Flash card membership – Customers simply flash (show) your the membership card on the mobile app to be entitled to rewards and offers.

Points-based membership – Customers earn and accumulate points per purchase/visit that can be redeemed for rewards.

Yes. You may mix different types of membership and loyalty programmes to suit your business needs.

Can I convert my existing CRM or loyalty programme to Poket?

Yes! We provide you the Pre-registration function to import your existing members to POKET. Your members will skip the registration and can directly login to our system.

What happens if my customers do not own smartphones?

Not a problem. Poket’s features is backed by proven technologies with the capabilities to help you sign up customers who do not own smartphones and reward them by using their mobile numbers or emails.

Do we need to purchase or operate any hardware?

Poket comes in two types of solutions – one with hardware, the other without.

The hardware solution requires your business to have an iPad, Android tablet, iPhone or Android phone to run Poket’s merchant application so that you can physically perform many functions (e.g. issue cards/vouchers, redeem vouchers, issue points, deduct or top up stored value card) for your customers.

If you are keen in non-hardware solution, please contact us for more details.

Will my data be secure?

Yes. We take our clients’ data very seriously and use only the most advanced security measures to protect our cloud-based storage.

Can I change plans or cancel at any time?

Absolutely. Poket plans are month-to-month or annual. You can upgrade, downgrade or cancel your plan at any time (but note that refunds are not given for cancellation or downgrades – see our Terms of Service for details).

Is support provided?

Yes. All our clients may contact our customer service agents via emails. If you need more premium support, please contact us for more details.

Is training provided?

Yes, we provide training videos for front end and backend. More detailed and personalised trainings are available. Please contact us for the details.