Transcript of "P37 planning-the-audit"

2.
Audit Planning <ul><li>Addresses the specifics of what, where, who, when and how: </li></ul><ul><ul><li>What are the audit objectives? </li></ul></ul><ul><ul><li>Where will the audit be done? (i.e., scope) </li></ul></ul><ul><ul><li>When will the audit(s) occur? (how long?) </li></ul></ul><ul><ul><li>Who are the auditors? </li></ul></ul><ul><ul><li>Who are the initial interviewees? </li></ul></ul><ul><ul><li>How will the audit be done? (facility EMS procedure for auditing) </li></ul></ul>

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Audit Scope <ul><li>Can all elements be done throughout facility at one time, or divide up throughout the year. </li></ul><ul><li>If divided, decide whether to do one element of the standard across the facility, or </li></ul><ul><li>All elements in parts of the facility, </li></ul><ul><li>Keep in mind consistency issue! </li></ul>

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People Skills <ul><li>Be a good listener </li></ul><ul><li>Communicate clearly </li></ul><ul><li>Deal with people openly and freely </li></ul><ul><li>Use positive-feedback techniques </li></ul><ul><li>Discuss issues without arguing and be patient </li></ul><ul><li>Maintain the self-esteem of all parties </li></ul>