Heres the log
Fix result of Farbar Recovery Tool (FRST written by Farbar) (x86) Version: 01-12-2013Ran by snowman at 2013-12-02 21:18:21 Run:3Running from C:UserssnowmanDownloadsBoot Mode: Normal==============================================Content of fixlist:*****************startDeleteQuarantine:end*****************C:FRSTQuarantine => Removed successfully.==== End of Fixlog ====
Thankyou so much for your help

Hi, heres the log
Fix result of Farbar Recovery Tool (FRST written by Farbar) (x86) Version: 01-12-2013Ran by snowman at 2013-12-02 20:49:34 Run:2Running from C:UserssnowmanDownloadsBoot Mode: Normal==============================================Content of fixlist:*****************C:#GDATA.Trash.Store#{1C4CECF8-F146-4F9F-B4CD-9B02244D4E1A}C:UserssnowmanAppDataRoamingAVGRescuePC Tuneup 2011111111111706908.rscC:UserssnowmanAppDataRoamingMicrosoftWindowsTemplatesFreeAppsSetup.exeC:UserssnowmanDownloadssd-setup(1).exeC:UserssnowmanDownloadssd-setup.exeC:UserssnowmanDownloadsspeedupmypc.exe*****************C:#GDATA.Trash.Store#{1C4CECF8-F146-4F9F-B4CD-9B02244D4E1A} => Moved successfully.C:UserssnowmanAppDataRoamingAVGRescuePC Tuneup 2011111111111706908.rsc => Moved successfully.C:UserssnowmanAppDataRoamingMicrosoftWindowsTemplatesFreeAppsSetup.exe => Moved successfully.C:UserssnowmanDownloadssd-setup(1).exe => Moved successfully.C:UserssnowmanDownloadssd-setup.exe => Moved successfully.C:UserssnowmanDownloadsspeedupmypc.exe => Moved successfully.==== End of Fixlog ====
Hope Ive done it right I managed to get rid of farbar and had to download it again
Comp seems a bit faster. I'll have a go at downloading itunes now.
Thanks

Hi, Haven't been on the laptop since Friday as haven't had a moment. Going to run jrt now. I always disconnect my laptop from the net when I'm not using it. I'm jsut a bit worried about using it now
Thanks again, will post results soon.

Hi, I've been able to download the programs you've asked me to so thats good
I'm running jrt at the moment but it seems stuck on checking processes, so far it says:
creating a registry backup
checking start up
checking modules
Error: server execution failed
checking processes
It's been here for at least 10 mins, the little underscore is still flashing so I guess it's still running.
Thanks again for your help
Will pots the other results as soon as there done, it's getting late here now so hopefully they won't take too long. I'm using my sons computer at the moment to let you know how its going so far and to let you know I haven't gone

Thanks for that, the laptop is only 6 months old so is under warranty, just thought it might be something simple I could have done before it went back. I searched on the net and a few acer laptops seem to have this problem. Guess it's going back,
Thanks again