Medium Business

SMBs Are Our Specialty

Enterprise Grade Features and Quality at a SMB Price

Xpedeus excels at enabling communications for small to medium size businesses in any industry. We’re in this sector ourselves, so we’re in a unique position to really know what it takes to do things right and help your company grow. You can count on Xpedeus. The features below are but a sample of what we can offer you. Feel free to explore.

Midsize Businesses have unique needs and challenges, especially those with between multiple locations and remote employees.You have to make sure you have a communications system that is powerful enough to meet your needs but be user-friendly enough for your employees to master all while being affordable. Xpedeus can deliver that for you. We understand the challenges that your business faces every day because we face them ourselves. We offer a broad range of products and services such as:

A totally scalable and completely connected voice service

The best feature set available delivered at the lowest cost, period

The highest quality phones, switches and routers are included

Xtreme Service which includes 24/7 monitoring and maintenance

Local tech support with a 2 hour guaranteed response time

Enterprise capabilities such as Unified Communications, Skills Based Routing, Integrated Mobility, Disaster Avoidance and many more.

Features Designed For Your Medium Business

Having a contact center is a great way to enhance the productivity of your sales, technical, or customer care departments. Our ACD queues can answer multiple calls and distribute them to agents using custom parameters. Plus, management and administrators have access to detailed reports and statistics that provide incredible insight into calling patterns and behavior. This lets you maximize resources and improve customer satisfaction whether you have 1 or 100 answering postions.

Some of the Basic Features Include:

Even load distribution across all agents whether in an office or working remote

Automatic queue overflow during heavy traffic periods

Intelligent wait announcements give average hold times or place in line to callers in queue

You can automatically or manually record calls that come in to your business and keep track of your business related happenings.

Record inbound/outbound calls for select extensions, departments, or the entire office.

Recordings automatically stored in our data center

Download recordings or listen to them in the User Control Panel

1GB of storage included for free

Set filtering options to navigate large volumes of recordings

Call Recording offers limitless utility for businesses. Recordings are used for training purposes, meeting company security or compliance requirements, and improving customer service management. Sales and support teams can use Call Recording as a tool to reflect and expand on their sales tactics.

The Cloud 9 platform provides access to a Conference Bridge for employees to connect with customers, no matter their location.

Use Xpedeus numbers or port over your own conference number

Create conference rooms for employees or departments

Manage the bridge via the ICE Control web portal in real time

Multiple conference calls can happen simultaneously

Outside lines can call in to the conference

Can have up to 32 parties in a bridge

How a Conference Bridge Helps Your Business

Our Conference Bridge allows large groups of people to participate in phone calls alleviating all limitations of group communication. Unlike 3-Way Calling, a Conference Bridge provides a virtual meeting room where groups or individuals can dial in to join a large group call, while also providing the tools to manage calls of this size.

Use any phone at the office to continue business calls, using personalized login information and settngs.

Phones customize to personalized settings

Login information only requires a phone number and password

Work from any office phone without losing information

Configured on the UCP web portal

How Hot Desking Helps Your Business

Hot Desking ensures that your team is never phased by changing locations and can continue business as usual, no matter what phone is being used. If your business has satellite offices or shift work, users can enter their login information to any phone, at any location. Call centers and organizations that cannot allocate their budget on individual headsets find great utility with this feature.