DevonWay Software

DevonWay is a cloud-based operations management solution that helps businesses across various industries collect, track and analyze data in a framework, helping them manage the quality, safety, and performance of their business operations. It is also available for on-premise deployment.

DevonWay's key features include Quality management, work management and environmental health and safety. Users can capture data on a mobile device, set up trigger-based notifications, and analyze trends in a single closed-loop system. It also offers various reporting and analytics features.

DevonWay can incorporate an organization’s own business rules, data and workflows. This solution comes with an offline native app for iOS and Android devices to facilitate the capture of information in the field.

DevonWay is available on an annual subscription basis. It also offers a perpetual license for a one-time fee. Support is offered via phone, email and through an online knowledge base.

29 Reviews of DevonWay

Ryan from University of Utah Nuclear Engineering
Specialty: Other Industry
Number of employees: 11-50 employeesEmployees number: 11-50 employees

November 2016

November 2016

Versatile corrective action software that can be adapted for various uses

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I have used this product at both a nuclear power plant and at a research facility in a university. From a very complex large power plant to the simple laboratory facility setting this software is extremely user friendly and adaptable to the many different needs of different organizations. The customer support is very responsive and the software can be molded to the needs and desires of the facility. At the university we have customized this software to track not only maintenance and repairs but also our purchasing and knowledge management. The software is user friendly enough that new students can easily manage their way around in getting things done.

Pros

The versatility and adaptability for any situation

Advice to Others

Give the product a try and see how it can improve your everyday business.

DevonWay Software Intuitive

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I have found the software to be not only extremely adaptable and powerful, but easy to use. These are very desirable attributes for a large company with hundreds of users. Whether the user is a power user or an infrequent novice, they can function effectively with this software. The response is almost instantaneous regardless of the size of the database, and it allows for precise searches and self-designed reporting. Support is a cooperation between internal SMEs and DevonWay. In either case it is rare that issues are not resolved in more than a few hours, many in minutes. I have become convinced that DevonWay can provide solutions to virtually any software need, and I very much endorse the product and encourage readers to take the opportunity of a demonstration, especially if most of your workforce are not well versed in software. They will find this easy to use.

Pros

Intuitive, customer support, report building, speed.

Cons

When we procured this software, we did not take advantage of sending individuals to the training to do more of the configuration than we currently can do. While DevonWay support is excellent, having this capability would enhance the flexibility of exploring additional attributes.

Advice to Others

If you think you would have more than one application, it is very useful to procure them together and initially configure links and cross ties at the inception of the roll-out versus doing re-configuration during subsequent application additions.

DevonWay - ActionWay

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During an emergent recovery effort at the station DevonWay came in and provided outstanding personalized and professional service to deliver a software product in a very timely manner. Our solution was a priority for the DevonWay personnel and we were ultimately able to use this software solution to improve the station's performance.

Custom software for broad range of needs

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I've been using DevonWay products since 2010 at two different employers. The product is clean and customizable. We use it for a broad range of needs including corrective actions, management observations, assessments and work management. The reporting allows for all of our users to get the information they need via emails or their dashboard. Additionally, we have it set up for employees who put items into the application to receive feedback on closure so they can know how their item was handled. The product is tailored to meet our business needs.

Pros

Ease of use / customization

Cons

Timeliness of new product enhancements

Advice to Others

Make sure you know what you want - with customization you need to have well defined requirements

Excellent Tool!

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Pros

This software has an amazing capability to score safety and compliance tasks.

Cons

The face of the actual product could use a face lift.

Review Source: Capterra

Response: DevonWay, DevonWay

Date: December 2018

December 2018

Thanks for your positive review, Jonathan. We're glad as you're able to realize the benefits of the product even as a fairly new user. Look forward to continued improvements to the user interface in our platform releases, usually every 3-4 months!

Observation trending/mining

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Being able to trend and mine data related to employee observations has transformed how we do business and prioritize our energy. DevonWay has met and exceeded what we needed.

Pros

The ability to put in detailed information is far better than other programs I have used. Even after purchase, the software has met other needs as they have arisen.

Cons

Configuration to fit individual needs or run/access particular reports requires a certain amount of professional knowledge/training.

Review Source: Capterra

Response: DevonWay, DevonWay

Date: December 2018

December 2018

We appreciate your review Michael! We're glad the site is seeing the power of the DevonWay search and reporting tool to gain insights, as well as taking advantage of a platform that can support your changing needs with agility.

Productivity Software

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It's been an excellent experience with Devonway. We need to track multi-million $ productivity improvement projects across the globe and Devonway has made that seamless.

Pros

Very easy to implement. Good user interface. Easy to learn and use - very intuitive.

Cons

Reporting module took a lot of time to get right.

Review Source: Capterra

Response: DevonWay, DevonWay

Date: December 2018

December 2018

Mark, thanks so much for your overwhelmingly positive review of DevonWay. Our teams are very focused on building products with ease of use in mind so we're delighted to have hit the mark with such a large number of global users and projects at GE!

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Our team uses the DevonWay application to manage the safety of a large utility project in Southern California. We like the intuitiveness of the field application. We also like how easy it has become to track and trend our data.

Cons

Our only issue is that we had to make substantial changes to the application out of the box. However, the DevonWay team was very responsive, and we wound up with an application that suited our needs perfectly.

Review Source: Capterra

Response: DevonWay, DevonWay

Date: December 2018

December 2018

Thanks so much for your honest review, Tom. Since DevonWay's strength is configurability our products are truly able to meet any organization's specific needs. And thank you for mentioning usability and intuitiveness - this has been a primary focus for our product and development teams so I'll make sure they receive your positive feedback!

Devonway for Observations

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We are using Devonway as a central point for observations in our fleet. This allows for everyone in our multi-plant fleet to be on the same page in relation to observations. We are all using the same criteria for observations. This also allows for easy comparison and trending across multiple sites in multiple performance areas. This allows for a collective look at how the fleet is doing and the ability to break that down into individual sites, even though we're scattered across the country. This also allows for easy access to data from nearly everyone in the fleet. This has led to less siloing in our departments and plants.

Devonway is also used for the Performance Indicators for our fleet as well, for similar reasons.

Pros

The program is highly customizable. The interface is very simple and user friendly, even a first time user can find their way around with little instruction.

Cons

In-depth reports and analysis do take time to learn. If you're not familiar with some basic functions and features of the system, you may not have the data you think you have.
The custom reports and specialty features do take some tweaking to get right. That also leads to those reports being very specific and not easily altered in the future.

Review Source: Capterra

Response: DevonWay, DevonWay

Date: December 2018

December 2018

Jared, thanks so much for sharing your experience with DevonWay. You're right, the DevonWay products are built with users of various levels of experience in mind allowing users to get up and running with minimal training. On the flip side, more advanced users can really dig into data with more powerful reporting tools. We're thrilled to help Entergy realize the benefits of cloud solutions to standardize your programs and easily report results at all levels.

Jill from Bechtel

July 2018

July 2018

I have found that this software is a superior product in comparison to other CAP software.

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Pros

The functionality of the report writer and data search is intuitive and user friendly. This software had been developed to meet every need of a Corrective Action Program and continues to evolve and improve. It has built in tools that allow the user to successfully manage their assignments. Using saved data searches, you can schedule notifications/reminders to keep you on track. Interface between modules is beneficial within Contractor Assurance System. The versatility to customize the software to meet specific project needs is quite impressive.

Cons

Most of the things I liked least about the software have been improved over the years. Maneuvering thru the software and understanding the workflow was sometimes a challenge for users over the age of 35. However, DevonWay has gone to great strides in answer to this by making the software more intuitive. When developing charts, the user is directed via link to Jaspersoft to use for customization of chart; it would be advantageous to have a means by which to find the preferred format as opposed to scrolling through the entire list.

Review Source: Capterra

Response: DevonWay, DevonWay

Date: July 2018

July 2018

Thanks for your review, Jill! The Business Intelligence (BI) tool and the notification feature really are game changers that differentiate DevonWay CAPA from other applications. We're so please to hear the ease of use and configurability of the software are helping users work more efficiently and find meaningful insights in the data.

Marie from Entergy

July 2018

July 2018

The observation module is easy for the end user and versatile for different types of observations

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Pros

We have the ability to slice and dice the information however a user may desire. The tool allows for multiple sites and departments to view and compare data results for analysis of common trends. We are able to adjust the templates and variables on an ongoing basis to support our business needs.

Cons

At first use, many of the features/functionality was not intuitive, especially on the reporting end. However, the company continues to do more to create an improved experience for their customers.

Review Source: Capterra

Response: DevonWay, DevonWay

Date: July 2018

July 2018

Thanks, Marie. The DevonWay Business Intelligence tool is very powerful and we're glad it's helping you to find meaningful insights!

I am an outside contractor interfacing between the purchasing business and the DevonWay vendor.

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Pros

The technical and sales teams are wonderful. DevonWay is very willing to help customize the software to the customer's needs and exact specifications.

Cons

The response time for the customer support on resolution of TrakWay incident tickets could be improved.

Review Source: Capterra

Response: DevonWay, DevonWay

Date: January 2018

January 2018

Thanks Nicole, we really appreciate your review and feedback. Like our customers, we take continuous improvement seriously and have made some recent process changes that we're confident will help improve response time with regards to issue resolution.

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Pros

The reporting features have greatly enhanced over the years. The ability to export files into a variety of different formats is handy making it easier to include statistics into a number of different report files.

Cons

It is not compatible with BlackBerry Devices, if this software was compatible with blackberry devices, our station would be able to further utilize the products.

Review Source: Capterra

Response: DevonWay, DevonWay

Date: December 2017

December 2017

Thanks for the wonderful compliment and it¿s great to hear you¿re taking advantage of the newly enhanced search and reporting features. You should also know that the newest versions of Blackberry do run the Android platform which we do support. We¿re look forward to helping CNL take advantage of mobile solutions when you¿re ready.

Good so far and I am sure it will get better the more I get to learn the software.

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This software benefits me in many aspects, mainly for report tracking and trending on a daily bases.

Pros

Seems Farley easy to navigate, find and pull up reports as needed also when entering observation reports it dose not allow me to submit the report until all of the required sections are completed.

Review Source: Capterra

Response: DevonWay, DevonWay

Date: July 2018

July 2018

Thanks for your review, Larry. We're glad the software is helping to make your job easier.and is easy to use from a new user's perspective and you're finding it easy to use!

Christine from WCNOC

September 2017

September 2017

Excellent Teamwork

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I love DevonWay's ease of use. As an administrator, it makes my life easier as well. My users love the reports we can build easily so they can use the information in different applications.

Cons

It's pretty compartmentalized. Each module has it's limitations as to what it can/can't do. This is typical for software, but sometimes I wish we could break down those walls and use fields across all modules without much hassle.

Review Source: Capterra

Response: DevonWay, DevonWay

Date: September 2017

September 2017

Thanks for taking the time to review us, Christine. We're glad the ad hoc reporting and charting tool is helping users easily derive meaningful insights from the data. As far as native connectivity, we do have new common fields functionality that will let you create reports across modules. I'll be in touch to show you how!

Powerful, but not always user friendly - improving, though

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Trending and tracking functions are excellent.

Pros

Once you learn how to use DevonWay, it makes reporting and analyzing data trends possible in ways we weren't able to before. I see the power of it, and want to be able to fully utilize it.
When we have an issue or question, DevonWay is very responsive.

Cons

User interface can be confusing. Those who don't use it frequently have difficulty figuring out what's being asked of them, or how to find what they're looking for. Many steps to accomplish just about anything.
DevonWay is clearly taking steps to address these issues, but there's a way to go, yet.

Review Source: Capterra

Response: DevonWay, DevonWay

Date: September 2017

September 2017

We're so glad our solutions are helping APS find meaningful insights into your data. We do continue to focus our efforts on ease of use so anyone can use it, and as always we welcome user feedback. There is a Feedback option in the top right menu to send your comments and suggestions directly to us. Thank you for taking the time to comment!

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1) Fewer calls from end-users that do not know how to use the product or mess something up.
2) Reporting is getting much better; better tools and good response/solutions from DevonWay when new reporting is needed.
3) User interface keeps improving.
4) Automated reporting to monitor for issues (both with the system and for company issues) is a real time-saver.
5) The Trakway ticket system helps with software development and changes, as well as addressing problems.
6) Track history helps troubleshoot issues.

Pros

The ability to extract data for trending and reporting. Also, the user interface is easy to understand for users that infrequently use the system.

Cons

You get what you ask for. So make sure you understand your business needs and be able to communicate them adequately.

Review Source: Capterra

Response: DevonWay, DevonWay

Date: December 2018

December 2018

Thanks for your positive review of DevonWay and sharing great advice as a long time DevonWay customer, Rodney!

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Ease in usage. The software is intuitive.

Pros

We have been using this software for several years now. It is very easy to use and teach DevonWay to others, even if instructing someone on how to use the software over the phone. My organization has the bulk of performance assurance issues for the entire company because of the nature of the work we are responsible for at the Idaho National Laboratory (INL). It is extremely important while working in this high pace/use area that the software functions easily for not only the person who oversees the issues but for those working in the field who submit and work through the issues that have been entered in DevonWay (LabWay). We have that ease of use with the DevonWAy (LabWay) software.

Cons

I had to really think about this question. I guess if I were to have to write something that I dislike about the software that would be that I dislike changes in the software functionality. I personally dislike updates to the software. Although It is not too hard to adapt to new changes when they are incorporated, it would be nice if the software aligned more with standardized software we are currently using (i.e., Microsoft Office) so it would be even easier to adapt to the changes. Not all company's use our company standards so this may not be an issue for others.

Review Source: Capterra

Response: DevonWay, DevonWay

Date: October 2017

October 2017

Penny, thank you so much for your thoughtful review. We're glad we're providing solutions that are easy to use. We do try to make the platform upgrades as smooth as possible but will reach out to you on how we can make them more seamless.

I am an end user. It is a nice software, however the implementation is not well thought of here

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Pros

I like the fact that one can tie objects or actions together or that they can be related.

Cons

It is not inherently obvious how to navigate thru item. I'd reccomned a pop up bubble when the cursor is over a certain item or button to help users navigate the system

Review Source: Capterra

Response: DevonWay, DevonWay

Date: August 2017

August 2017

Thank you for the honest feedback. We're working on many improvements to the implementation at Talen, which will be live later this Fall. We'll make sure to include pop-up help text as well to any fields that should have it and are missing it -- that sort of thing is very easy to add. We've also made some recent platform upgrades that focus on usability, especially regarding the search screen. We would love your continued feedback on these and any other areas -- please feel free to use the Feedback option in the top right menu to send comments directly to us. Thank you for taking the time to comment!

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Helps us run our business and collaborate with hundredsof people from around the country.

Pros

The ability to work with DevonWay staff at all levels to configure the product that does exactly what I need it to do. I also appreciate the significant number of enhancements that have been made in the last year or two to make products more user-friendly.

Cons

There is definitely a learning curve involved in using the different modules and it can be difficult to force myself to take the time needed in order to use the products optimally. Use of the DevonWay products is not my core function per se, however, I have the sense that there is so much more I could be doing with them that would improve my overall efficiency (I feel the same way about Excel, for instance).
I think the more casual user (e.g. our members) struggles, even more, to learn the software as they simply don't use it enough to lock the processes into memory and they constantly have to ask how to do the same tasks. Perhaps context sensitive help/FAQs would be useful. I do think the recent update to the Help system was outstanding, however.

Review Source: Capterra

Response: DevonWay, DevonWay

Date: December 2018

December 2018

Jim, thanks so much for both your positive review and feedback. We did take your suggestion to heart and did implement context sensitive help and online documentation. You are right, the needs for casual and advanced users is different so we kept this in mind as well and continue to design and develop ease of use for users at all levels. Thanks so much for your continued support of DevonWay and allowing us to be of service to the alliance!