Maintenance and Hardware for Dell EMC CLARiiON and Celerra Equipment

Dell and EMC

For several years Dell promoted EMC CLARiiON CX storage for customers who required fibre-channel SAN storage as well as Celerra NAS, Data Domain and other products. It was a very successful partnership but following Dell's acquisition of Compellent who had some competing products in 2011, the relationship began to draw to a close and Dell stopped selling EMC products in October 2011.

As products reach end-of-life as far as Dell and EMC are concerned, customers can retain their hardware by switching to Com-Com's maintenance service.

Com-Com have a policy of supporting EMC products for seven years beyond EMC and Dell's end-of-support.

Please contact us for help with keeping your systems running or visit our product pages to see our full range of services and upgrades.

Dell EMC Pages

Case studies

Com-Com provide continuity of support and drive down costs for MTV in London and Berlin. MTV case study

Defence EMC case study

A multinational had difficulties managing its EMC storage in a cost-effective way. See how Com-Com helped them to achieve their business-efficiency objectives. Defence CLARiiON case study

SAN Health Check: Keeping your SAN at the peak of performance

For many of our customers, their EMC SAN is critical to the performance of their organisation. For this reason, we have designed the Com-Com SAN Health Check service to ensure that the SAN and the components it is attached to are in the healthiest state practicable. The SAN Health Check works in the following way:

1. Discover opportunities

The first phase of the Com-Com SAN Health Check focuses on data gathering. This phase is either performed remotely or on-site. Configuration and event logs for storage processors, switches and connected hosts will be collected for review.

2. Analyse performance

The second phase of the SAN Health Check identifies current or potential issues in the environment as well as opportunities for reliability improvement. This phase is performed remotely. Error counters are reviewed to determine components that are degrading in performance and liable to fail. Logs are scrutinised to look for potential configuration problems and array-related events that affect the performance. Revisions of firmware and software components are examined to see whether they are up to the latest allowable level.

A Statement of Proposed Works is presented to the customer recommending an action plan for execution in phase 3.

IT managed services

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Mission-critical IT server support for customers in the UK and across the world. Our nationwide and international coverage delivers the SLA you need wherever you are.

What our clients say...

"When my server room got flooded and my main file server’s power supply blew, you can imagine how stressed I was. All my colleagues could not work until I got it fixed. Everyone I phoned said the same old story “Delivery in 5-7 days”. When you said three hours even though you did not have the part in stock I almost laughed at you. Well, to my disbelief, 3.5 hours later my new power supply is fully installed and my server is up and running again.

Many thanks for your excellent service and FAST delivery. I wish all companies had service levels of this high calibre." Leon BritsIT Specialistimpi Group