About Us

About Us

Bates Fullam Insurance Agency is an independent insurance agency serving western Massachusetts businesses and families for more than forty years. Our family-run business has been catering to the needs of our Western Massachusetts neighbors for two generations, ensuring that they can enjoy the peace of mind that comes from professional expertise, personalized service, and a proven commitment to customer service.

While we stay on the leading edge of insurance trends and technology, the real secret to our service is our people-to-people approach. At Bates Fullam, customers are more than just statistics. When you place your trust in us by giving us your business, it means a great deal. Without that trust, and the bond that grows from it, this might become just another job.

At Bates Fullam, the bottom line is caring.

We care that you be served as we would like to be served ourselves.

We care that you receive prompt, efficient attention and decisive action

We care that on our shoulders rests the security of your family or your business

We care that year after year you choose Bates Fullam for all your insurance needs.