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A: When purchasing koi or goldfish they will come in a plastic bag filled with oxygen. Please note that if the pond is new or if the water has just been changed or added, be sure to remove any chlorine or heavy metals using a Water Conditioner. Follow these steps to ensure happy and healthy fish:

1. Place the plastic bag, containing the fish, into a shaded part of the pond. As the bag floats on the surface, the water temperature in the bag will slowly adjust to the water temperature of the pond. This may take anywhere from 20-30 minutes.

2. After waiting, further acclimate the fish by opening the bag and slowly adding pond water. By mixing the pond water with the water in the bag, the fish will be allowed to adjust to the pH of your pond.

3. Let the bag float for another few minutes and repeat step 2 a couple more times.

4. Once you’re done, slowly remove the bag and free your fish into its new home.