Senior Engineer Role at Nokia

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

Act as customer’s interface for advanced Care service delivery and support, often in several areas/countries if requested. Work with large and / or complex projects or troubleshooting cases. Scope is often solution/system level.

Provide advanced technical support for queries (customer & internal), according to customer contract and internal support model.

Leading role in complex troubleshooting cases, including 3rd party equipment and Multivendor Interfaces.

Lead complex technical activities such a SW upgrades, technical audits and Swaps.

Responsible for technical support in early product release phases (pilots, trials and early projects).

Feedback and co-ordination with other service business lines (like Network Planning, System Integration).

Implement parametering in the NE's/sub systems, understands KPI and is capable to improve the e2e performance of the system. Feedback and co-ordination with other service units (like Network Planning and System Integration).

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