Apple has a message for you if you notice problems with the reception on your shiny new iPhone 4. The problem isn’t the phone–it’s you. If you hold your phone so that your gubby little hands bridge the metal antenna bars that wrap around the phone, the signal will suck more than usual. Apple’s high-tech solution: don’t hold it that way.

“Go outside, or to hilltop to make calls from your cell phone. Sprint does not guarantee call quality in buildings or homes,” a Sprint customer service rep told reader Nathan shortly before he canceled service. Sprint had told a long series of lies with various reasons and solutions that never materialized for why Nathan and his family couldn’t get any reception in their home. After wrangling for many months, Nathan told them to stuff it.