Client Review

I can only speak to the branch office located in Boulder Junction Wisconsin. The folks at this bank couldn't be more friendly or professional. The service is always prompt and accurate. Thanks for proving that in a world lacking in customer service that you guys get it.

My company does it's banking through First Merit,which is unfortunate. I send my managers to this branch or I go myself.
Often, it takes 45 minutes for us to get done with our banking,most of the time being spent waiting! The branch usually has only 2 people working. If another customer ahead of me has a problem the wait is even longer! If I had my way (which i do not) I would bank anywhere but First Merit!

I like the people in Townsend and Appleton. They are helpful, polite, and happy whenever I call or go in. However, the First Merit Bank policies - no.
I just found out tonight that they charge my savings account $10 a month if it is not linked to a checking account AND when it is linked I must have five transactions a month in the checking account to avoid the $10 service charge!! So they get $120 of my dollars a year!!!! I consider that not acceptable, therefore, I will be withdrawing my funds. Also, First Merit Bank is incapable of transferring any funds to or from another bank electronically. Since my main home is located way south of Wisconsin, I have to use postal mail and my own alarm reminder system to pay bills up there. In this day and age I am flabbergasted that they do not have interbank transfers.