Piece of Plastic Junk!

User Rating: Disappointing

Pros:Works fine until it breaks

Cons:Cheap plastic pieces break. Eureka warranty not honored.

The Bottom Line: Do not buy this product if you don't want to be cheated by a phony warranty and cheap plastic parts that break.

This is an absolute piece of plastic JUNK! I purchased this product based on positive reviews. It worked fine for awhile, but twice within a 2 month period, the roller brush stopped turning because it kept getting clogged with cat hair. While trying to clean the unit, I discovered a cracked plastic piece which houses the screw that secures the bracket over the roller brush. This made it impossible to remove the screw so I could clean out the roller brush and to replace the belt. And, by the way, you will not find any instructions whatsoever in the manual on replacing the belt.

I called Eureka customer service and they told me to take it to one of their warranty repair stations. My nightmare began when the repair station fabricated a story that it was MY fault that the screw housing was cracked. This is what they reported to Eureka, blamed it on the customer! So Eureka refused to honor their warranty. It's quite obvious that the warranty repair station did not want to repair it in the first place because they don't make any money on warranty repairs. They 'break even!' This is what I was told by the repairman. He also complained about the poor quality plastic garbage that's being manufactured today by vacuum companies.

EUREKA, ARE YOU LISTENING?? If you are selling a product made of cheap plastic parts, then as your warranty states, you should replace these cheap plastic parts when they break AS STATED IN YOUR ONE YEAR WARRANTY. If you don't, then this is considered 'breech of warranty' or 'WARRANTY FRAUD' and is subject to a class action lawsuit. My vacuum is still in the shop while I battle this out with Eureka.