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My mother and I both use Firefox on different models of Toshiba laptops. Starting a few months ago Firefox began refreshing itself without either of us doing anything. It… (read more)

My mother and I both use Firefox on different models of Toshiba laptops. Starting a few months ago Firefox began refreshing itself without either of us doing anything. It's usually either right before or right after a FF update is available; downloading the update right away doesn't seem to matter (as in, updating doesn't fix anything; it still happens). My mom's FF refreshed itself today as the 67.0.3 update became available.

Every time this happens I have to go through and change all of our settings back to they way they were, and reconfigure all of our add-ons. It's really frustrating.

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I refreshed Firefox to fix a problem of links not loading to no avail so I decided to reinstall. First I copied my profile folder. After reinstalling Firefox I was able… (read more)

I refreshed Firefox to fix a problem of links not loading to no avail so I decided to reinstall. First I copied my profile folder. After reinstalling Firefox I was able to import my bookmarks from a previously exported backup. Here's the fun part...I am unable to find the new profile folder so I can copy my old password files into it. The new folder has only 6 folders and 1 file in it whereas the old profile folder had about 19 folders and 52 files. The 2 files I need to copy back into my new profile folder are logins.json and key4.db. So far I have been unable to Google any helpful support articles so I decided to try Mozilla support directly. I am desperate to restore my old files because if I have to manually copy passwords from a different Firefox installation it will take a loooong time.

By the way, the original issue of Firefox not loading has occurred on my other computer as well. Is the new version broken?

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This is not the first time either!
My bookmarks are gone, my previous session is gone and I cant remember the pages I had open, my search engine that I want to add, and h… (read more)

This is not the first time either!

My bookmarks are gone, my previous session is gone and I cant remember the pages I had open, my search engine that I want to add, and have always had, doesnt come up on their pages except as a theme, which I dont want... I am really really pissed that this keeps happening

I need all my stuff for my work and I have no idea what I had and its all gone...Likely 200 bookmarks for one thing and about 20 tabs

WTF! I need some help here to restore EVERYTHING I had. It was bad enough with this other add on nonsense and now this?

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Since the last update to Firefox 65, it won't launch on my Windows 7 64 bit. It shows in the running process. I've gone through all the forums and helps. I've checked com… (read more)

Since the last update to Firefox 65, it won't launch on my Windows 7 64 bit. It shows in the running process. I've gone through all the forums and helps. I've checked compatibility, cleared out my allowable programs and re-entered, checked my Windows defender, plus everything else I could find. It would not open in safe mode although I tried something once (no idea what) and it did open briefly to save my bookmarks but then I couldn't get out or back in. I'm at a loss what to do at this point and I really like Firefox. I'm not savvy with computers but I know some and can follow directions. Firefox worked fine until the update and nothing has changed on my computer since that point except downloading Chrome to have a browser.

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Until today the options for stopping videos auto playing worked OK, suddenly they don't work at all. I had changed all the settings in about:config - please see screen … (read more)

Until today the options for stopping videos auto playing worked OK, suddenly they don't work at all. I had changed all the settings in about:config - please see screen shot attached - a couple of weeks ago when they suddenly started auto playing and that solved the issue, but now I am back to square one. Even when I have ensured that the autoplay option is changed in the preferences section they are still auto-playing. Any suggestions please as this is driving me crazy!

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I've been using Firefox a long time. Never any problem until immediately after the last automatic update procedure today. Now the application will not load. Instead, I o… (read more)

I've been using Firefox a long time. Never any problem until immediately after the last automatic update procedure today. Now the application will not load. Instead, I only get an error message "Profile Missing..." (see attached screen shot) I tried downloading the latest version from Mozilla and re-installing. It did not resolve the issue. I still got the same error message.

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I have both Firefox and Dev edition on my notebook in a Windows 7 OS, and use the Firefox one as don't remembering history, while Dev edition remembers history.
Both were… (read more)

I have both Firefox and Dev edition on my notebook in a Windows 7 OS, and use the Firefox one as don't remembering history, while Dev edition remembers history.
Both were updated to the latest version, 63.0b8 (64bit), few days ago, and were running smoothly until yesterday when while running it with 3 tabs suddenly the notebook stopped, and I couldn't do anything as couldn't even move mouse, so after few minutes I could open the Task Manager and find out that the 3 Firefox processes were consuming like 110% of CPU, so took like 10min for the processes to go down and finally I could see that Firefox was really consuming such CPU processing time, so I uninstalled both versions, and re-installed then again, and then seems problem was still happening with high CPU usage, so I tried to install the previous 63.0b7 version and always it was updated automatically to the 63.0b8 version, even that on Options I kept the manual update.
As during the re-install of both versions I didn't see that it was using a different profile, then at the end, I lost the bookmarks I had in one profile, so now I can't run any previous version, as both Dev and normal edition always update automatically.
Any chances to keep using older version and not this latest one ?
thanks,

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None of these pages cover my topic but all you can seem to do is keep sending me to different effin pages. SO ONE MORE TIME. I DELETED MY FIREFOX PROFILE FROM MY COMPU… (read more)

None of these pages cover my topic but all you can seem to do is keep sending me to different effin pages. SO ONE MORE TIME. I DELETED MY FIREFOX PROFILE FROM MY COMPUTER BY ACCIDENT. IT IS NO LONGER THERE I CAN NOT REPAIR IT BECAUSE IT IS NO LONGER THERE. FIREFOX WILL NOT WORK BECAUSE IT CAN'T FIND MY PROFILE (well what was your first clue Col. Mustard?) ALL OF THE SUPPORT PAGES EXPLAIN HOW TO FIX THE PROBLEM BY GOING TO MY PROFILE.... IT'S NOT THERE. IT HAS BEEN DELETED!!!
Now I have tried uninstalling firefox. and then downloading and installing a new version.....IT STILL WILL NOT WORK BECAUSE IT CANNOT FIND MY PROFILE, BECAUSE MY PROFILE HAS BEEN DELETED.

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I have done a clean Win install but due to my negligence I have not properly backed up all my browser data. Using a file recovery program I have managed to recover my old… (read more)

I have done a clean Win install but due to my negligence I have not properly backed up all my browser data. Using a file recovery program I have managed to recover my old Mozila profile, however simply copying the old files in the new profile folder doesn't seem to work. Does anyone know any workarounds?

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After deleting my user profile, firefox won't start anymore. Every time I start firefox the Crash Report window opens. This happens also in safe mode. I tried creating a … (read more)

After deleting my user profile, firefox won't start anymore. Every time I start firefox the Crash Report window opens. This happens also in safe mode. I tried creating a profile with the ProfileManager option, but the result is the same. I have been waiting for a couple of weeks to see if a system update would eventually fix this (I installed firefox from Arch's repos). I run Arch Linux 64-bit. I have also tried installling firefox-nightly and even downloading firefox from mozilla with no success

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With version 57 the profile is there an available. Made a new profile and it's there, but profile message continues to appear on screen changes. Installed version 56, s… (read more)

With version 57 the profile is there an available. Made a new profile and it's there, but profile message continues to appear on screen changes. Installed version 56, same problem. Installed version 55 and the issue no longer appears but now firefox nags me about the version being old.