As a buyer, I was in situations before where I felt like I was being ripped
off, yet I was reluctant to leave negative feedback because I knew the
seller would retaliate and hurt my rating.

>From a seller's POV it's also a good thing, because now the customers can
really tell who's doing a good job and who's not. Before the new policy, the
bad sellers were not getting all the negative feedback they deserved.