Windows stuck at lock screen

Windows stuck at lock screen

Hello everyone,
I have a toshiba dx1210 PC. About two years ago I upgraded the OS from 7 to 10.
Everything was running smoothly until a few days ago when I started the PC and couldn't get past the lock screen.
I then booted from a 10 repair disk but it was unable to automatically do a startup repair. I tried a system restore but it said that there were no restore points. I was unable to boot into safe mode by the usual methods but I eventually did it from a command prompt via the repair disk. I ran sfc /scannow but it showed no corrupt files.
Also I tried to restore from a system image on an external disk but it couldn't be found when plugged into a USB port.
I called Microsoft support and their response was that it is a driver issue because the Toshiba dx1210 isn't compatible with 10 despite the fact that it had been running smoothly for the last two years.
All replies welcome.

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Hi dalchina
For some strange reason I can't access update and security via settings in safe mode. I did a disk check and it was ok.
I got to safe mode by typing the following at the command prompt :
Bededit /set {default} safeboot minimal

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I configured a clean boot and restarted but it booted into safe mode. I don't know about the creator's build, I have Microsoft updates set on automatic.
Kb4041691 installed on 13 October but the lock screen issue only started s few days ago. I'll create a new user and see what happens.

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I configured a clean boot and restarted but it booted into safe mode. I don't know about the creator's build, I have Microsoft updates set on automatic.
Kb4041691 installed on 13 October but the lock screen issue only started s few days ago. I'll create a new user and see what happens.

It's possible you haven't been offered it for compatibility reasons...
You've probably still got Safe Mode configured from your use of bcdedit.

Did you install any other program or update anything yourself around then?
Presumably you simply can't dismiss the lock screen to get to the login screen.

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