Telstra

Telstra is the Australia’s largest telecommunication company with over 16 million mobile users across Australia and worldwide. Telstra primarily provides mobile devices, mobile phones, broadband internet and home phones to the consumers. It is one of the best telecommunication companies in Australia, competing aggressively in telecom market, providing both fixed lines and mobile services. Telstra is the company that provides a range of telecom services in different areas, including the ones not traditionally related to telecom sector. Telstra leverages the Telstra Next IP Network and Next G Network to offer effective collaborative services, including Audio, Video, instant Messaging (IM), and web collaboration apps. Telstra invests in, designs and deploys the latest technologies to meet the specific needs of its suppliers and customers. As of 2016, Telstra had more than 150 subsidiaries in various countries.

Telstra Customer Service Number can be used to get connected to these areas:

If you would like to speak with a Telstra Customer Service Representative in a language other than English, please call one of the following numbers for the language you wish to speak in:

Language Phone number

Arabic 1800 726 001

Cantonese 1800 677 008

Greek 1800 189 129

Indonesian 1800 429 432

Italian 1800 649 013

Korean 1800 773 421

Mandarin 1800 678 876

Spanish 1800 726 002

Vietnamese 1800 644 500

The Past Glimpses

The Australian and Overseas Telecommunications Corporation Limited (AOTC) was formed in 1992 after the merger of Overseas Telecommunications Commission and Telecom Australia. In 1993, Telstra Corporation Limited became the legal corporate name of this merged entity. The local trading name, Telecom Australia, was replaced with Telstra in 1995 to make Telstra distinguished from other telecommunication businesses in increasingly deregulated and competitive markets. The company has been operating globally as Telstra since 1993.

Telstra encountered competition in 1990s from Optus; Australia’s second largest communication company, and other smaller providers. Telstra once owned the fixed-line telephone network, but as a result of upgrade to the National Broadband Network (NBN) nationwide, the Australian Government acquired the lines’ ownership in 2007. Telstra has played a huge role in this upgrade and supplying required resources to the government, due to which Telstra was given priority on the new network.

In 2011, Telstra formed Telstra Digital with an aim to improve digital channels usage for customer service. The same year, Telstra Digital launched CrowdSupport, an online forum to crowd source customer service that acquired 463,000 posts by 2017. Deloitte’s Centre for the Edge cited it as an example of “scaling at the edge”. Telstra Digital’s new mobile smartphone optimized website version, iphone app and online mobile phone shop were also launched in 2011. Telstra’s Smartphone and Facebook apps started in 2012 with millions of downloads. In September 2013, Telstra formed Telstra Health. In an effort to digitalize the transactions, Telstra formed “Digital First” in 2014. The Digital Transformation Center of Telstra started designing new digital tools for its service systems the same year. Periscope, a popular customer service by Telstra was launched in 2015. As of 2016, Telstra owned a range of 360 retail stores across Australia. The same year Telstra acquired the cloud service provider Kloud.

Features & Services

Telstra’s key offerings and activities include providing the basic access services to businesses and home users, broadband access, content and mobile telecommunication services as well as comprehensive data and internet packages. In this course, Telstra has developed an extensive product line that caters both off line and online communication needs of the customers. Telstra has been pursuing a strategy to engage the customers digitally, seeking to have their queries answered and problems solves and sharing their feedback for Telstra’s products and services. Ensuring to maintain the authenticity in the interactions taking place in digital environment. Telstra has recognized the need to develop a digital experience faster.

Apart from home users, Telstra successfully manages business customers’ ITC services, offering wholesale services to ISPs and carriers, and advertising, information, search and cable distribution services for cable subscription television services. Telstra’s international divisions include Telstra International (Head Quarter in Hong Kong), and advertising and search businesses in China. Telstra also has developed a range of delivery platforms through which services are offered, including transaction and digital data networks, Internet protocol networks, a hybrid fiber coaxial cable broadband network, and an access to international satellite infrastructure.

We can summarize the offerings as follows:

Fixed-line and mobile telephony

Wholesale Internet

Retail Internet

Cable Internet

ADSL Internet

Satellite Internet

Dial-up Internet

Low-Cost Internet

Mobile Broadband

Subscriptions Television

Advertising & Directories

Entertainment and content (social media and smartphone apps)

Telstra 24X7 Chat

Let your fingers do the talking. Chat to a Telstra’s consultant online 24×7.

Telstra Service Numbers for Technical Faults

Select the service you most need help. Each service has been given different number, while chat option is available for all services.

Mobile phones and tablets

125 111

Pre-paid services

125 8887

NBN

1800 834 273

Broad Band

133 933

Mobile Broad Band

13 22 00

Home Phone

13 22 03

Telstra Email

13 22 00

Telstra Smart Home

13 22 00

TV, Movies & Music

13 22 00

Telstra’s customer service numbers are available 24/7.

Interesting Facts

Telstra has more than 70 years of history

Telstra is among Australia’s top 10 listed companies.

Telstra is a Fortune 500 company.

Telstra has over 9 million fixed line and 9 million mobile services

Telstra caters international calls to 230 countries worldwide

Over the past five years, Telstra’s share price has increased by 98%

Media Happenings

The history of Telstra shows that it remains in the media’s lime light due to its on-going mergers, acquisitions and partnerships. In addition, Telstra has developed an extensive sponsorship portfolio. Telstra sponsors various awards in Australia, including the MYOB Small Business Award, the Australian Business of the Year award, and the Telstra Award. Telstra was a key sponsor of the V8 Supercars car racing championship and had naming rights to the Telstra Dome in 2009. Telstra is also the naming rights sponsor of the National Rugby League Premiership and the principal sponsor of Swimming Australia. Telstra developed a $400 million communications network for Sydney 2000 Olympic Games. The Telstra Millennium Network consists of 1.5 million KMs of fiber-optic cable aiding Telstra’s increasing national network.