Pets – Two well-behaved dogs are permitted by prior arrangement only at the additional cost of £20.00 per dog per stay.

Acceptance of Children – We welcome children of all ages.

Cancellation and Insurance – By making your booking, our agreement is a legal contract and your deposit is non-refundable. If you cannot take your holiday and the booking cannot be re-let, you are still liable to pay for the booking in full, even if we have not yet received your balance. If we do succeed in re-letting the booking, you are no longer liable for the balance, or we will refund it to you if you have already paid it.

Please note that your deposit is not refundable under any circumstances. We would recommend that you take out your own cancellation insurance, for peace of mind.

Non-availability of Accommodation – We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.

Arrival – Your accommodation will be available to you from 3.00pm (Threshing Barn & Swallows) & 4.00pm (The Shippen & Yew Tree Barn) on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing your rooms.

Damages and Breakages – Please take care when staying in our property. You are responsible and liable for any breakages or damages, which you cause, to the accommodation or its contents. All we ask is that you report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant.

Internet Usage/Wifi – The Wifi is provided free of charge subject to reasonable use in terms of data according to provider. Guests are welcome to use the Wi-Fi provided but as the owners we will not accept any responsibility for inappropriate content downloaded during your stay. If such actions result in the attention of an investigating authority contact details of the guests and the dates of their stay will be disclosed by us as the owners to the authority concerned without further recourse. The Wifi signal is good, but please appreciate that it cannot be guaranteed.

Liability – We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Fenteroon Farm Holiday Cottages is also a member of Premier Cottages Limited, a professional collective of independent luxury cottage owners. Premier Cottages promotes our properties on our behalf, as well as other luxury cottages. As members of Premier Cottages we would like to give them your information so that they can contact you about quality properties that you may like. You may unsubscribe from this service at any time as detailed in our Privacy & Cookies Policy.