Progressive Insurance’s Snapshot Possibly Doing More Harm Than Good?

You’ve probably seen the ads for Progressive Insurance’s Snapshot on TV. The device plugs into your car and, if you don’t drive like I do, it can get you a discount on your car insurance premiums.
This report, though, found a growing number complaints that the device ended up damaging their vehicle and possibly even putting them in danger while driving.

The I-Team found a long list of complaints online from consumers who said the Snapshot device suddenly shut off their cars or damaged the electrical components.

In 2013, a Florida driver filed a class-action lawsuit, claiming Progressive’s Snapshot had drained car batteries to the point they needed replacement.

A judge ultimately determined the case did not meet the threshold for class certification and the plaintiff settled with Progressive, according the lead attorney.

However, buried in the court documents, the I-Team found a deposition with a Progressive claims specialist. Through February 2014, the claims specialist testified Progressive Snapshot had tallied 8,121 customer complaints and $582,009 in claims payouts.

2 Comments

marilyn williams
on March 14, 2016 at 9:44 pm

We are experiencing cat battery issues after using snapshot. Our car is two years old. No problems before snapshot. Two weeks after using snapshot our car was completely dead. New battery under warranty. Now 62 days later dead again. Progress is leaving us hanging.