Coronavirus | COVID 19

As long as borders are closed, we are focused on keeping the economic lifelines open within Canada.

Whether we are flying or not, we are always here for our guests. During this downtime, we will be doing everything we can to accommodate your changing travel needs. We will also continue to ensure our aircraft meet the highest safety and health standards.

We are ready to fly when you are.

Flexibility

There’s no fee to change or cancel your flight.

We’ve relaxed our change/cancel policies so you can change your mind about existing and future travel with WestJet.

There’s no fee to change or cancel your flight.

The full value of your cancelled flight will be credited to a Travel Bank, valid for 24 months from the date of issue. WestJet Vacation packages will be credited as WestJet dollars, valid for 24 months.

To request cancellation of a WestJet Vacations package, please contact us directly.

If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.

Travelling with one of our partner airlines?

Our global partners are working diligently to provide guests with the most up-to-date information. Find out more:

If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, you will need contact them directly to change or cancel your flight or vacation.

WestJet has cancelled my flight – will I get a refund?

The full value of your flight will be credited to a WestJet travel bank, valid for 24 months from the date your flight was cancelled. If you prefer a refund to original form of payment, we will provide information about when that can be requested at a later date.

Our policies for pet travel have not changed with COVID. Check out whether your furry friend can travel with you in the cabin, as checked animals or on their own as cargo in our travelling options for pets.