Job Description

Service Delivery Manager (Mobile Telecoms) - Contract - Berkshire.

A leading mobile telecoms company is searching for a Service Delivery Manager (Mobile Telecoms) to join their team in Berkshire on a contract basis. The role will involve working on a project with MVNO partners.

Role:

Create and maintain strong operational relationships with the company's MVNO customers, internal business owners, managed service providers and other key stakeholders.

Maintain a proactive approach to operational and service issues, ensuring KPIs and SLAs are met.

Be an advocate for the customer in various forums including service reviews and user experience meetings.

Producing reports and communications to provide insight on the key highlights, low-lights, issues and risks.

Attendance and chair of the Monthly Operational Review meetings Ensuring operational stability when new Services are launched or updated by working with relevant Project Delivery Teams for the effective transition of new Services into Operations.