Ordering

ORDERING

Our goal is to provide you with a safe and secure transaction while purchasing any product from our website. Our website is built on Ecommerce architecture which uses encryption technology to ensure the transfer of any personal information is secure. Our website features 128-bit SSL encryption.

PAYMENT METHODS

We accept Visa, Mastercard, Discover and American Express credit cards. For security purposes we only ship to the credit card billing address. Unfortunately the high amount of credit card fraud in the automotive industry has led us to this policy.

ORDERING METHODS

Ksport USA products can be purchased by carefully selected authorized dealers or through Ksport USA directly either over the phone or via our website.

ORDER STATUS

If you placed your order through one of our authorized dealers then you must contact the dealer directly to check the status of your order. We cannot pull up an order that was placed by one of our dealers with your name and address. The dealer will contact us to check status and relay that information to you.

If you ordered directly from us over the phone or via our website please call our sales department to check status of your order. Requests sent via email may not be received in time, go to junk mail folders or have some other sort of delay in getting to us. If you ordered over the phone, please have the complete name the order was placed under ready when you speak to our sales team. If you ordered via our website, please have your order number that you received in your email confirmation ready.

ORDER CHANGES

Please call our sales team to make changes to an order as sending an email may not be received in time.

An order that has already been issued a tracking number cannot be cancelled or changed. Please call us to arrange a Return Merchandise Authorization (RMA) when you receive your item.

ORDER CONFIRMATION

For website or phone orders an email confirmation is sent out within 10-15 minutes of your order being placed. Orders placed before 2pm (MST) that are in stock items usually ship the same day but sometimes may ship the following business day. If you are ordering and need expedited shipping please call us for faster order processing.