Vendor Details

Atera

www.atera.com

Founded 2011

Israel

About Atera

Atera is a cloud-based IT management platform that provides an all-in-one solution built for MSPs and IT Support personnel. Atera offers RMM, PSA & Helpdesk, and Remote Access in one powerful solution. Atera's innovative platform is simple to use, allowing quick on-boarding. Atera's disruptive pricing model allows users to pay per technician with unlimited agents, offering transparent and predictable pricing.
We offer a free 30-day trial, so sign up now and get started right away!

Atera Reviews
Recently Reviewed!

My experience with Atera has been pretty positive. Atera has become essential in our workplace.

Feb 21, 2018

Kaine C.

Owner

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: What I like about Atera is it's user friendly GUI, simplicity and overall performance.

Atera has plenty of features, especially at it's price point. Unlike other RMM's, Atera offers a base price, with an unlimited amount of devices. This is a huge pro, as it allows us to test certain things on specific devices before rolling everything out, without being charged a "per device" fee. It's also nice to have in general, as with the remote support integrations, it can be utilized to remotely access (via integrated Splashtop for FREE) specific machines as well, while still avoiding that "per device" fee.

The integrated ticking system is quite convenient as well. It saves from having to purchase third party software to handle similar tasks (which are required by most RMM's nowadays.)

Overall, my business currently relies on Atera for a multitude of tasks, which it performs very well at.

Cons: The only real con I have for Atera, is that it currently does not support the ability for a customer login account. This is kind of a downer for us, as some of our customers like to login to view their site/network (of course with limited access). To be able to do this currently requires the use of multiple technician licenses, which can get Very costly if multiple techs at multiple clients want to have access. That aside, the only other downside is that there's currently no integration with Bitdefender nor Cloudberry.

Atera, the one stop, low cost, go to, for all your IT Managed Services needs

Apr 11, 2019

Steven W.

President

Information Technology and Services, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Low cost of entry and low monthly cost

No cost for per agent

VERY easy setup

VERY easy to use

Cons: Not as feature rich as some of the pricier competitors, but since moving to Microsoft Azure, they have been adding new features left and right!

Overall: When we started our IT Managed Services business, we had gone with another vendor for PSA, RMM, and Remote Support. After spending thousands of dollars and wasting untold hours doing configurations, we thought that there had to be a better way. That is when we found Atera! I only wish we would have found Atera sooner because we would have saved so much time and money. It is clear that Atera was built from the ground up, by people who understand what it's like to run an MSP. We setup the free trial, then had Atera up and running in literal MINUTES. Seriously, in minutes we had the entire thing configured, with our branding and email and automated ticketing responses. Also, the fact that you are not charged for every agent has been such a blessing to our clients because that means that, we are able to put agents onto systems that we otherwise would not have. So, even system that only get break fix support, can now have an agent on them, which allows us to remotely troubleshoot them. This fact alone saves tons of money and time!

Bottom line, if you are a new MSP or even a seasoned provider, you will get a tremendous value from choosing or switching to Atera. One last thing I will say. Since Atera recently moved the entire platform over a Microsoft Azure infrastructure, they have been pushes out updates and improvements a breakneck pace!

Vendor Response

by Atera
on April 16, 2019

Thanks so much Steven! We truly appreciate your great feedback and are happy to say that we are continuing to make daily updates to make your experience even better!

Atera Review aftera few months of Use

Nov 07, 2018

Verified Reviewer

Information Technology and Services, Self-employed

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The obvious benefit is the pricing model for Atera. I can now add devices and then worry about the billing later as it is not by device. I also like the rate of updates, and the quick access to a live chat support during the day. All of the features I would need daily are there, task manager, service manager, event logs, etc....as well as some nice extras I haven't yet to configure but will soon, like the Help desk agent that provides endpoint chat to your customers with automatic ticket creation.

Cons: Some things are a little clunky and not as intuitive as they should be, or not yet a 'polished' module and needs some work. Some examples: the event logs are now full of atera service entries that drown out most useful items, they said there is a way to filter it out, but I have't found a way to stop just Atera entries.

Looking for software installed using the reports doesn't allow you generate all software on an endpoint, just where a specific piece of software is installed. Most MSPs (afaik) would prefer to see all software installed, as well as having the ability to look for software, so that they can locate bad things installed.

File transfer speed through Splashtop is very slow, but I have other remote tools that don't make this an issue for me. There is very little asset tracking for hardware or software installed as well. You also cannot view software installed on an offline device.

Overall: Things have been great. I am a one man shop and even though I have been with Atera a few months now, I still consider myself an onboarding customer. I am no longer taking on new clients as my workload is full, but I do feel that once I am completely switched over, not only will I be more organized, but I will also be saving a lot of money that can be reinvested.

Lightweight - Easy to Navigate - Decent integration

Jul 17, 2018

Troy P.

Junior System Administrator

11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Splashtop is a very lightweight and easy to deploy streamer. The RMM client is also very lightweight and resource light compared to others. Email Ticketing and portal ticketing work very well. Reports and metrics are very comprehensive and easy to generate. The recent addition of a chat client was a great move, and adds a few steps of fucntionality. REST API (See Cons)

Cons: Quickbooks integration is available but is finicky. No matter how much we work with them to get the few wrinkles ironed out, it never seems to improve (Class types not populating properly once imported to QB)

REST API is very powerful, until its not. There are a lot of options in the API, but there could definitely be more. They offer a community forum to request features, but any API requests seem to go unseen/unattenteded.

There is a helpdesk system that I do not use at present as I have another combined helpdesk/ordering/billing system that I have used for some time.

Atera charge by the agent, not the node, meaning it is incredible value for money and it enables me to be ultra-competitive on pricing too where the situation calls for it.

Cons: I really like the system and it's really hard to knock it. For a PSA tool it's just what I need and it suits me very well.

Atera = More Sleep

Mar 25, 2019

Philip D.

Information Security Specialist

Veterinary, 201-500 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love that I can have unlimited endpoints. Ease of use from phone, tablet, and computer. Reporting is great for the boss and the board to see how we are doing tech wise. Tech support is always getting involved and going above and beyond for my requests.

Cons: Splashtop is not always the most responsive. Lacking some automation that is provided by other companies such as Labtech and Kaseya. Does not integrate with trend micro.

Overall: My experience has been pretty good so far with Atera. It has definitely improved in the last few months as some major patches were released.

Vendor Response

by Atera
on April 16, 2019

Thanks so much for your feedback, Philip! We are happy to hear about your positive experience working with us, and are using your feedback to make our system even better. As always please feel free to reach out to us at any time.

Atera Review

Oct 04, 2018

Everton S.

Freelance I.T Support

Information Technology and Services, Self-employed

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: What i liked most about atera was that they included remote control software, a helpdesk ticketing system, patch management and Customer Management , plus more as part of their package with a single low cost fee licensed per technician rather than per device. This pricing model really made me take a good look at them and while there is still room for improvement the solution provided right now works very well for me and allows me to move away from the break/fix model and become more proactive with issues.

Cons: Coming from allows Corporate background i found their software inventory to not be up to what i was expecting. I am told this is being worked on and once delivered i may have to nit pick to find some cons

Overall: I have not had to use their customer support as yet. I found the overall software quite user friendly and easy to use and i was able to get it setup, customized and deployed just by using their knowledge base articles. I also liked that i did not get a sales call the day after i signed up for the 30 day trial. I was able to take my time and play around with the solution and then they contacted me and offered me a walk through using my own setup so that the questions and answered were targeted to me rather than the general features and functionality pitch which i already read through on their website.

I have used labtech, kaseya with connectwise and Naverisk and no place I have worked at has ever utilised each of the products to their capacity, especially compared to the price.

No sense in having un-used features.

We have built our Atera instance "our way" to suit our method of doing business and it's amazing.

It covers everything we require and is still evolving, but that's part of the fun.

Cons: OSX support is additional.

"Select All" to apply script would be useful.

Billing / time recording could be more polished.

Overall: Scaled up very fast with minimum overheads.

Atera has a lot to offer.

Jan 24, 2019

Verified Reviewer

Accounting, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: GetApp

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Atera is the simplest backup, antivirus, Help Desk, and password organizer that I've ever used. It's so easy to use. Its very easy to put a system in Atera, add Webroot, and then back it up. The customers feature makes obtaining contacts, passwords, devices, and tickets as easy as possible.

Cons: Sometimes the website would crash and we'd have to wait for support to fix it. Other than that the cost was the biggest problem. We also had to move all our passwords manually, which took some time.

Atera is the RMM/PSA tool I was looking for and couldn't find, but when I did it was amazing

Mar 13, 2018

Craig S.

CEO

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

2
/
5

Customer Support

4
/
5

Value for Money

Pros: The most important part of the Atera software experience is the 'single pane of glass' approach to your MSP business. Tickets, Device Information, Customer Contact, Backup and Reports are all in the same console. Other RMM/PSA tools offer connectivity between different API linked software, but with Atera is all in one place - Brilliant !

Cons: A custom reporting tool would be useful, given we can add bespoke fields to the DB it would be good to then create reports which pull these bespoke fields into a report of our choice. Other than this 'feature enhancement' there is little I don't like about Atera

MSP Resources for the "Little" Guy

Nov 26, 2015

Martin M.

Photography

Used the software for: Less than 6 months

Source: GetApp

5/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

5
/
5

Value for Money

Comments: With over 25 years providing individual and SMB hardware, software, training, Internet, support as a the "Virtual IT Guy", the evolution of off premises services and support places the traditional "Break | Fix" IT support role at risk. First came the ease of remote access to client computers reducing the number of times an onsite visit was required to kill a print job or configure an email account or any traditional on site services. The Enterprise computing environment has had resources for remote connectivity and support for many years. Such has not been the case for individuals and SMB. If one considers RMM | PSA | billing functionality, it has always been device oriented resulting in costs exceeding SMB ability and willingness to pay. The redeeming and game changing aspect of ATERA is the pricing model by user as opposed to device. It is now possible to become an MSP with serious MSP Tools. It is now possible to continue to service clients as an MSP. Where I have envisioned days being numbered with respect to supporting clients, Atera now makes it possible to go head on head with the more traditional MSP service providers and come out on top

Pros: The biggest plus is the User versus Device billing model. It is a small, customer orientated company that easily responds to email and inquiry. I believe, if they can do something to help, they will. They are also listening to ideas and suggestions to help with the continuing evolution of ATERA.

Cons: A small, new company with whom one must be willing to grow services as they become available. It places one in a position of wanting some services NOW that will have to come later as the company continues to evolve.

New way for IT Support

Jan 14, 2017

Manny D.

Owner

Information Technology and Services, 1-10 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to use

Full training available

Great support team

Good product development

Very cost effective

Cons: Non

Overall: We are a small IT Support service provider. Growing our client base was always going to be a problem as access to quality trained IT Tech's are not always available.

Changing our business model from break-fix to Managed Support via Atera, allowed our business to grow without the huge overhead costs.

Our clients are impressed as we are able to predict risks to business without costly site visits.

Atera's service is great and product is very easy to use out the box.

Recommendations to other buyers: Use is and watch your business grow

ATERA is the best RMM software I ever used

Mar 29, 2019

Erwin T.

IT Manager-Owner

Information Technology and Services, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to Use

Easy to Deploy

Very intuitive interface

All the features I needed

Cons: I can not think of any at this point, sincerely if you need a good RMM software that includes everything you could ever need to help and support your customers ATERA is the right one.

Overall: I install and support POS software and needed a very easy to use software in order to monitor the equipment installed. I have more than 30 customers at this time, and ATERA always let me know what is going on with the systems and allowed me to remote control them if needed for assistance and also for tranining.

Vendor Response

by Atera
on April 16, 2019

Thanks so much for your great feedback, Erwin! We are happy to hear about your positive experience working with us. As always please feel free to reach out to us at any time.

Undoubtably one of the easiest Cloud Based MSP solutions on the market.

Apr 14, 2016

Toby M.

Used the software for: Less than 6 months

Source: GetApp

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

4
/
5

Value for Money

Comments: We've swapped from SolarWinds N-Able and haven't looked back. There are some more advanced management features missing that some of other providers offer however in reality we rarely used them and when we did they were exceptionally complicated and usually it was just easier to remote into the machine and fix manually. Support from the Atera team has been great and there's been several updates to the system adding new features in three months we've been using it (specifically focusing on requests from the end users).

Cons: * Lacks the advanced Remote Command Prompt other solutions provide.
* No Apple Mac Agent (Mac clients are monitored via SNMP)
* Mobile portal lacks some of the features of the full site.
* No Integrated AV (But has support to monitor third party AV)
* No Dedicated Mobile App (Though they focus heavily on their Mobile Portal)
* Would like more options to customization the branding

So far so good, perfect for a small business, MSP or not!

Feb 01, 2018

Jim K.

Owner

Computer & Network Security, Self-employed

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: More and more businesses are heading away from the triage/ break fix model for IT support. There is definitely room for a hybrid between this model and the managed services model in the market. The Atera software offers a very robust solution for smaller companies to offer this hybrid and to work smarter and not harder. The pricing is amazing and it allows the tool to be used for ALL clients to an extent with a more robust management option for the managed service clients.

Cons: I have used a few other agents for similar services. Some have been much more ingrained in the system and offer a bit more control and support of the system. Some of the patching interface seems a bit "clunky", but not unmanageable. To be fair, Atera does have a "suggestions" option, so I will be offering my input regularly on what would make it work better for me and businesses my size.

Overall: It is allowing me to offer a more worldly service from a single end user set up.

A great tool for a IT support helpdesk

Mar 13, 2018

Verified Reviewer

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Great toolbox to ensure reports and service to our customers. With Atera I have fully daily focus on task and demands from our customers

Cons: Atera will be perfect if it could intergrade with a time registration platform, HR management tool Time registration on-site, or on project planning. simple report define by users

atera is top

Sep 03, 2018

Koen B.

manager

Information Technology and Services, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It gives us a very good overview of our clients. We can manage from a distance and without overtaking screen the most of our customers.

Updates etc are done in a minute.

Top and for a good price... Value for money!

Cons: the colour is not my taste ;) No realy it is great.

Cloud based MSP All-in-one software

Nov 17, 2015

Stijn H.

Fractional CMO

Management Consulting, 11-50 employees

Used the software for: 6-12 months

Source: GetApp

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

5
/
5

Value for Money

Comments: I've recommended companies that need helpdesk and monitoring software to look at Atera vs. traditional on premises solutions like Kaseya and connectwise. I always get great feedback from both the owners and the users about the ease of use and onboarding, and the value of pricing per user vs. pricing per device. And its truly 100% SaaS. The company is still small and does not have people on the ground in many countries, but does all the support remote and that seems to work well.

Pros: 100% SaaS, price per technician, per month. No long term commitments. Combines fully integrated suite for :
1. Technical management of the SMB's networks.
2. Relationship & Service Desk management between the MSP and the individual SMB.
3. Internal Business management of the MSP's Business.
4. Remote Control/Support of Servers, Workstations and Networks.
5. Integrated Cloud Services

Cons: Relatively new company. Product has been out for 1+ year now. No local support, but all online out of Israel. Only SaaS pricing (cannot "buy out" complete license), but it's so much cheaper vs. competition that this is no real issue.

The software is very user friendly and allows us to quickly work with customers.

Feb 21, 2018

Devon M.

Regional General Manager

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The Knowledge base is extremely user friendly and allows us to categorize many of our tech notes for regular use. The customer organization is great, and it allows us to quickly access machines. Customer support is usually very quick to respond and provides helpful tools to quickly implement changes. Adding in internet security is quick, easy, and fairly pain-free. The script system is quite nice as well.

Cons: The biggest issue is that occasionally the Splashtop remote access software on the end users machines hangs, and it will display the machine as offline when it is not. Because of this, you cannot even run a script to repair the Services.msc, which means we have to use teamviewer or splashtop sos in order to access the machine.

The KB is great, but finding and editing them can be a pain. If they made a way to edit the KB from within it, it would be much easier.

Overall: This software allows us to assist our customers.

Need a RMM

Mar 29, 2019

Verified Reviewer

Computer & Network Security, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: RMM and PSA is easy to use and can learn real quickly

Cons: Only Endpoint Security is Webroot. Also they do not have their own Cloud Backup.

Vendor Response

by Atera
on April 16, 2019

Thanks so much! We are happy to hear about your great experience working with us. As always please feel free to reach out to us at any time.

Atera for MSP's.

Apr 14, 2016

Parker L.

President

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: As the IT industry evolves, we have to also evolve to meet the needs of our clients. Our IT Company has seen a lot of changes in the industry over the last 20 years. In order to compete in this competitive market, we need to be in constant contact with our clients and to be able to quickly address their issues. Over the last year, our managers have been beta testing Managed Services Software products. They made a decision to buy a RMM package from a reputable company that wanted to break into this market. Their product offered an extensive feature list but it was too difficult to use for our staff and they did not invest the time to training and integration. So, after a year of wasting money, the owners of the company decided to go a different direction. They chose Atera, a full featured RMM and PSA product that is priced different than the rest of the market. This pricing model was what first attracted us to this product. Being a small company with a limited budget, we watch all monthly expenditures. Pricing based on the number of active Technicians just made sense to us and our clients. After the 30 Day trial period, communicating with Atera Sales and Support, we felt like this product was a perfect fit. The interface is easy to understand and Atera Support has been responsive and knowledgeable. We are still in the beginning stages of deployment and so far, we are very pleased with the performance and the Atera staff.

ATERA has been instrumental in our ability to deliver a consistent service level to customers.

Mar 29, 2018

H. K.

Director

Information Technology and Services, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: A user-friendly all-in-one integrated platform including RMM and PSA. ATERA's Dashboard and User Interface is functional and well thought out. The continuous development of new features and capabilities.

Pros: Atera was simple to use and set up. I liked that it focused in the most common needs and didn't try to do everything but do the things that matter well. I also liked that there wasn't a charge for each and every monitoring license.

Cons: There were a few missing features but nothing we couldn't handle in another manner.

Overall: We subscribed to Atera to help keep track and support our managed service clients. It worked very well and was super easy to deploy.

Vendor Response

by Atera
on April 16, 2019

Thanks so much! We are happy to hear about your positive experience working with us. As always please feel free to reach out to us at any time.

Very polished, powerful, turnkey out of the box solution to being an MSP!

Jan 13, 2016

Merrell L.

President and CTO

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: After running Labtech and other RMM software for years, I discovered Atera through a friend. Right away, the licensing of Atera was appealing after being hit with per-endpoint licensing of Labtech for years. Atera's cost per MSP Technician was a huge relief! When I installed the software and started deploying it, I found that the default features and configuration was good to use right out of the box! Getting 2 major clients setup in Atera was a breeze and everything I wanted to modify along the way was super self-explanitory. The staff at Atera emailed me due to some questions I had with deployment and they were amazingly helpful with great bedside manner. As I've gotten into more and more customization, I'm seeing that the features and functionality is very simple yet it has a couple key features (Automation Rules and Scripts) where you can really go the distance to expand Ateras functionality into doing amazing things! Atera's Helpdesk ticketing system is fantastic, and my customers are really enjoying a much better user interface for their tickets than my previous RMM ticketing system!

I'm giving Atera 5 stars except for "Overall" only because it's still being developed and I'm looking forward to what expanded features are on the way! Any bugs I've found have been either cosmetic or minor -- nothing at all with the functionality or features. Good work, guys - Keep it up.

Is one of the easiest and user friendly products I have used!

Apr 17, 2016

Brad J.

Owner

Information Technology and Services

Used the software for: 2+ years

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The program allows me complete support of my client base. I can access Atera from just about anywhere! It is the only product I have found that helps me to deliver the level of support I insist on.

Cons: Not much to say that is negative, just some basic requests for the wish list. They respond to requests promptly.

Recommendations to other buyers: Give it a go you will be very happy. We have found Atera to be very proactive with our requests, the product allows us to not only produce tickets,monitor performance (Client & Self) but from within the program we can remote into our clients PC's either using the propriety software or setup with Support Assist. The ability to Zap jobs directly into our Xero invoicing system makes life much easier

BLue Sky Tech Review

Oct 18, 2018

Richard O.

Principal Consultant

Information Technology and Services, 1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: the best option on this software is the license by technician. I am a small company and this allows me and My consultants to access all client computers at a reasonable price. We love the features and the reporting. I am still learning all of the capabilities .

Cons: I may have missed it but I do not see the option to push software or files to the client computers. If that were there it would be the icing on the cake for this software

Overall: Overall I am very impressed with this product and would recommend it to anyone

Excellent tool for MSP's big and small

Apr 11, 2019

Verified Reviewer

Information Technology and Services, 1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The fact that the console is very easy to navigate and the per technician pricing was a huge selling point for my start-up company.

Cons: At this point it could be a little bit more robust, but the changes that I have been seeing over the last 6+ months Atera is rising to the top.

Overall: My experience has been nothing but stellar. If I need help support is right their to assist. I am glad I have teamed up with Atera!

Vendor Response

by Atera
on April 16, 2019

Thanks so much! We are happy to be part of your extended team. As always please feel free to reach out to us at any time!

Wonderrful experience. Software is easy and full featured.

Jul 27, 2018

Todd V.

Owner

Information Technology and Services, Self-employed

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The remote connection is solid and painless and the cost is outstanding. The organization of clients is great as well. Oh, did I mention that the cost is outstanding? :)

Cons: Would like to see two stage authentication to access website as some of my clients have very sensitive data and the thought that their PC's are accessible by herely hacking my password no matter how strong is a little concerning...

Overall: Easy remote access to all of my clients for the one cost is by far the biggest...

Great overall RMM, PSA, and more

Apr 02, 2019

Verified Reviewer

Computer & Network Security, 1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I really like how everything is integrated into the system in order to access and manage our clients.

Cons: The issues of not being able to connect at times with Atera agent and Splashtop Remote Service as Agents will show offline when they are in fact not in other remote access software.

Overall: It is helping us better manage our clients as a Managed Service Provider for our business.

Vendor Response

by Atera
on April 16, 2019

Thanks so much! We are happy to hear about your great experience working with us. As always please feel free to reach out to us at any time.

Intuitive, Powerful and Easy to Use RMM + PSA All In One Tool

Mar 13, 2018

Tony T.

Service Manager

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: Love the integrated PSA and RMM which work in harmony. One place to manage all my business. The automatic timer saves me tons of time tracking my hours.

Cons: It is not as configurable as some of the larger RMM or PSA, for the most part it's a good thing, but prepare for surprises. You need to test drive it first.

Good product

Mar 08, 2019

Terry I.

IT Specialist

Law Enforcement, 51-200 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It was easy to get started with, right out of the box. Still bumping up against some limitations, but I didn't pay to have this product developed to meet my specific needs, so it's to be expected. But they are very active in making enhancements to the product. it seems like at least once a week I get a friendly announcement that some feature has been added. I really like that.

Cons: It integrates with ScreenConnect (which is my preferred method of remote access, the gold standard) but only if you already have a ScreenConnect license. Nice that they give you that functionality, not so nice that it's not built in and I still have to go buy a license from ScreenConnect if I want to use it.

Overall: The support is outstanding. Any question I have is answered quickly. Product is easy to use and reliable.

Quality has gone downhill

Mar 16, 2019

James D.

COO

Information Technology and Services, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

2/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

1
/
5

Customer Support

3
/
5

Value for Money

Pros: The price point for this product is excellent, if it worked properly.

Cons: Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.

Overall: We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!

KSRTECH Review

Apr 02, 2019

Karl R.

Owner

Information Technology and Services, Self-employed

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use and reasonable cost and responsive tech support

Cons: Getting the agents to communicate sometimes

Overall: Has been a good tool managing 100 desktops plus.

Vendor Response

by Atera
on April 16, 2019

Thanks so much, Karl! We are happy to hear about your positive experience working with us. Please feel free to reach out to us at any time.

Best bang for the buck...

Mar 11, 2019

Scott W.

Microsoft Cloud Architect

Information Technology and Services, 1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I performed a thorough Decision Document that surveyed the current RMM/PSA landscape and found Atera to be the best value overall. I have helped other service providers implement it as well.

Cons: I haven't found anything to criticize about Atera's performance or execution.

Overall: The support team is very good and when I did think there was a problem, they were quick to respond and found it was (my) user error. :)

Excellent Product

Apr 08, 2019

Mark D.

IT Admin

Chemicals, 51-200 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: One "pain of glass" for accessing info on all computing devices in our environment. Doesn't require Intel VPro to run!

Cons: Can be slow at times accessing computers remotely using Spashtop RMM client.

Overall: Excellent product for managing users and their desktops and laptops where ever they are when connected to the Internet.

Vendor Response

by Atera
on April 16, 2019

Thanks for the great feedback, Mark! We are happy to hear about your experience working with us.

Fast, efficient RMM software that's changing the market.

Jan 29, 2016

Amit P.

Founder

Information Technology and Services, 1-10 employees

Used the software for: 6-12 months

Source: GetApp

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

5
/
5

Value for Money

Comments: After having trialled many different RMM software like Kaseya, ConnectWise, I finally settled on Atera. As a new SMB IT service provider with a relatively smaller client base that was at the time just starting out, I found it difficult to justify the ~$10 per endpoint that most of these other RMM software charge. Further to that, there are always hidden costs to most RMM - but I found with Atera this was not the case. Once I started the instant trial I found the user interface to be laid out quite intuitively and the agent deployment to work amazingly well (compared to some of the other RMM software that I evaluated). I have been using Atera for almost 1 year now, and the product has gone through a major revamp along with updates to the Web based interface that has made it even better to use. Atera is the best tool for the job.

Pros: - Charged per tech, not per managed machine
- Cloud hosted - no local server necessary
- Excellent support team that listens

great software, good value for money, lacks some minute features compared to bigger competetors

Apr 26, 2018

Yannick P.

Owner

Computer Networking, Self-employed

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: easy of use, pay per technician not by agent.

online backup and anti virus implementation right out of the box.

Ticketing system

Cons: When agents are not yet installed, remote support is not possible.

Like teamviewer using an ID and pass this is not possible.

Overall: faster response on customer problems, also being able to solve 9 out of 10 problems before they actually occur / client notices them.

Poor Performance and Support

Feb 21, 2019

David K.

Sysadmin

Wholesale, 11-50 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

2/5

Overall

3
/
5

Ease of Use

1
/
5

Features & Functionality

2
/
5

Customer Support

2
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It works sometimes. Its good for doing a program capture of a computer when deploying a replacement or update.

Cons: Its very unreliable. Connecting to remote PCs is unreliable. I have had issue being able to delete agents and profiles. The web interface quite often is unresponsive. Most recently for the past 3 days I haven't been able to connect to most of my agents for remote support. This new issue also complete broke my device filters and support told me I have to re create them. Like I'm not already busy enough.

Overall: Poor.

Vendor Response

by Atera
on March 07, 2019

Hi David. We're sorry to hear that you had a poor experience - this is definitely not the service that we are aiming for. The issue that you described was caused while we were migrating to our new and improved infrastructure (MS Service Fabric), which was successfully implemented and now is working as expected. In fact, the new infrastructure allows us to rapidly release new features, greater agent and system reliability, higher system speed and more. You can find more info here: https://bit.ly/2XFhrcb . As always, we're here if you need any assistance. Thank you.

After trying several different RMM platforms, we're finally happy

Apr 22, 2019

Verified Reviewer

Internet, 1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Atera is perfect for both small RMM shops & larger ones, also for internal IT departments. Very intuitive Dashboard, low cost, easy rollout, very detailed reporting and excellent support.

Cons: We look forward to some additional integrations with other softwares. Atera comes out with new features quite often which is also a big plus.

Overall: A+

Great Overall RMM Platform

Mar 07, 2019

Zachary S.

IT Support Specialist

Legal Services, 51-200 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: This is the perfect choice for a small RMM shop or small internal IT department. Low cost, easy rollout, detailed reporting and great support.

Cons: Some additional integrations with other softwares and a better selection of integrated Antivirus softwares would be great.

Overall: A+ so far. Haven't had any trouble since implementing it a few months ago.

Atera maybe the Best

Jan 31, 2016

Simbarashe M.

Managing Consultant

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Comments: What hits me the most about Atera is that it is almost for free, with their per technician billing you will never find a better pricing anywhere, for some of us who are still new in the industry and also want what the big boys have we can safely say we found our robin hood. It is a true God-sent for any serious IT personnel or company as it provides the key elements that should be there.

1. Accountability (ticketing system)

2. Remote monitoring giving us a proactive approach.

3. Remote assistance, the best way to meet SLA agreements

4. CRM we are all in it for the money and we need a way to track our clients and contracts.

5. Web based, allowing me to work from virtually anywhere in the world.

So for me it is a full package.

With every system there will always be bugs and glitches here and there but they do make up for it with an exceptional support team, you are never alone. I have noticed an average of 1 hour for someone to be working on any issue that may arise. The only downside i have noticed is the inability to completely customize the software to my individual needs myself but i can still communicate with the team to do it for me.

Been instrumental in my business

Mar 11, 2019

Adam B.

911 Engineer

Public Safety, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I utilize almost everything they offer. It is wonderful to have a central dashboard to check statuses of my clients.

Cons: They don't offer Mac support on all plans.

Atera System

Dec 07, 2015

Simbarashe M.

Managing Director

Information Technology and Services, 1-10 employees

Used the software for: Less than 6 months

Source: GetApp

4/5

Overall

5
/
5

Ease of Use

3
/
5

Customer Support

4
/
5

Value for Money

Comments: The atera system is a God sent for any Serious IT personnel as it has all the tools for support and management at a very affordable price. We use the software as a MSP and it covers us perfectly from the on demand support to remote monitoring and patching. Overall atera has managed to meet the demands of every service provider in the IT industry from ticketing to self service platform for clients. Personally id recommend anyone to use it and that coming from me really is saying something.

Pros: I dont think you can ever find a pricing model that will beat Atera, allowing you to monitor unlimited machines and unlimited customers. The ticketing system is always on point in my view and the self service portal really does help in relieving some of the pressure on you. In terms of support Atera in my view would never leave me stranded if anything goes wrong with average response times being around 2 - 6 hours i'm rest assured they have my back!

Cons: With every system however there is always room for improvement and for Atera i think the only thing is the agent, currently it only installs on Microsoft based system with remote monitoring for mac and Linux making it not as robust in that area.

Excellent value and pricing model

May 04, 2018

Fred C.

owner

Information Technology and Services, 1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Love the value and the features- the interface is clean and its very easy to navigate and deploy agents.

Cons: Remote access could use overhaul - not to happy with Splashtop as compared to other products i have used before (ScreenConnect / Teamviewer) very buggy and unreliable

Overall: Serves clients very well - just wish Splashtop was improved :-(

Very easy implementation and intuitive user interface.

Mar 08, 2018

Thomas R.

Owner

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Day to day use of the product, and very good service from support. The product is affordable and gives very good value for the price.

Cons: Sorry to say i have no cons to give you. As i have stated, this product is perfect for our use, and you need to find someone else to give cons on this product.

Overall: Return of investment.

Great tool for IT

Apr 02, 2019

Ken Z.

IT Manager

Financial Services, 51-200 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Detailed info about each PC. Making folders for different machines keeps them organized.

Cons: Cant sort devices like customers screen.

Overall: Easy to reach my customers PC's for support.

Vendor Response

by Atera
on April 16, 2019

Thanks so much for your feedback, Ken! We are happy to hear about your great experience working with and are using your feedback to improve our platform even more.

Atera Alpha Control

Nov 25, 2015

Boaz A.

Consumer Services

Used the software for: 1-2 years

Source: GetApp

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

5
/
5

Value for Money

Comments: Outstanding SaaS RMM + PSA + Remote Connection with a disruptive pricing model
Atera is used by our team to monitor networks, track tickets, manage our billing, remote connection, and report on all IT issues that are happening within our customer's networks. The simple user interface allowed us to deploy very quickly and our team uses it to the maximum. The pricing model is very important for us, because it stays fixed and predictable even if we add more customers or monitored devices.

Pros: Great for all aspects of running an MSP business. Simple and easy to use. Pricing model a breakthrough.

Cons: For running an MSP business, there aren't any cons that I can think of.

Worst Customer Support

Feb 01, 2019

Rafael A.

IT Manager

Management Consulting, 1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

5
/
5

Value for Money

Pros: great tool as long as you dont need support

Cons: Worst customer support I have ever seen.

Overall: Its a dream come tru only till you need support.

Im a week in now trying to recover a server with a client down. Support only asnwer every 24 hours with stupd questions and no valid solutions.

these peope have killed my reputation and office morale.

awesome APP.

Apr 26, 2018

Ario P.

IT Technician

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: -very easy to work with(it took just 2 days to get used to it)

- very reliable(I been using this application for a few months now and never had any issue with the software or its components).

- Very well designed, menus links, etc are very user-friendly and let the user(Pro support user) keep focused on his/her job instead of struggling with the ticketing system.

Cons: - I wish it had a reminder for tickets. example: add a reminder to a ticket you need to follow up in few hours.

- also, it was awesome if had app for IOS and Android.

Overall: Im supporting 300 users 20+ servers and so many other devices with this awesome software

Great but needs tweaking and more integration with Xero, not via Zapier.

Jul 29, 2018

Josh W.

Director

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Integration with Zapier is a huge plus and the API portal is really good to work with.

Cons: Splashtop is a pain. When are you guys getting TeamViewer? App integration would be amazing so Techs on the road can enter hours in easily.