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Request: more staff participation in forum

I encourage the musescore.com staff to respond more often to bug and feature requests in this forum so users posting know that there feedback has been received and to incentivise user participation. I really appreciate the responsiveness of the forums on musescore.org and wish for a similar level of interaction here. Thanks.

Comments

[user=1831606]BSG[/user]

This, like "delete PM conversations", has been asked many times, and is clearly outside their business model. Their business is selling clicks to advertisers, not subscriptions to composers and arrangers. We are product suppliers, not customers, but, even so, I agree we deserve what you ask. The people on the .org site do it for love of what they are doing, and caring about the application and its users, and do it [i][b]unpaid[/b][/i]. That is their "business model".

[user=4534311]sambaji[/user]

[user=BSG]BSG[/user] Musecore.com needs to up its game in customer support, considering there are competitive online services such as Noteflight, which offer great features such as the ability to record live audio and note-by-note cursor playback. Why am I with Musescore.com then? I prefer to work on an independent notation application rather than working online and I like the idea of supporting the open-source Musescore.org community through a paid subscription. However,my enthusiasm is waning for my "pro" musescore subscription from the lack customer support and the bugginess of the online player (e.g., metronome doesn't work and the measures are highlighted during playback when there are hidden instruments). Hopefully, Musescore.com will improve in this regard in the near future. If not, I may not continue with a "pro" subscription.

[user=27077364]DmitriyPopov[/user]

[user=BSG]BSG[/user] You [b]know[/b], that we are answering on this forum every day for every suggestion. You [b]know[/b] it, but you continue write messages like this. OK.

[user=1831606]BSG[/user]

[user=DmitriyPopov]DmitriyPopov[/user] Are you answering sambaji or me? Sambaji's complaints are substantive.

[user=27077364]DmitriyPopov[/user]

[user=BSG]BSG[/user] for you

[user=27077364]DmitriyPopov[/user]

Sorry, but I realy don't understand what is a problem.
Our team. All our team, [i][b]every[/b][/i] Morning starts our daily planning from reading new posts in this group. It's a part of our team daily ritual for the meeting with me, all developers, designers, analytics etc.
And we are trying to answer for all posts which addressed to us.
And if we have bug report we are trying to fix it in one day.
Can you write more concrete request.

[user=4534311]sambaji[/user]

[user=DmitriyPopov]DmitriyPopov[/user] I don't doubt the integrity of the musescore team. What you are describing is the hard work that is happening "behind" the scenes. My main criticism has to do with the minimal staff participation in this forum. None of my recent bug reports in the forum, including my feature requests in the Android app group, have been replied to by staff, so I have no idea whether anyone is reading them or what the progress is in fixing them. Also, the last time I checked, there are other plenty of other posts where that is also the case,
I suspect Musescore.com has a relatively small team. However, I suggest Musescore strive to respond to every bug report or feature request within 24 hrs in this forum. There is not a lot of submissions in this forum, so I think it is doable, even something as simple as "Thank your for making aware of this bug. Our team is working on fixing it. "Without feedback, I have little incentive to continue taking my time in reporting bugs or making feature requests. Thanks for considering my suggestion.

[user=1373726]SqueezeBoxer[/user]

well said, see https://musescore.com/groups/musescore-android/discuss/5038887

[user=4534311]sambaji[/user]

[user=SqueezeBoxer]SqueezeBoxer[/user] Perhaps, Musescore needs to add another customer support member to the team? Today, I did get a reply to one of my previous bug reports. That's a good sign. I would suggest the Musescore.com team systematically go through the past posts in this forum, and the android app group, to make sure that, if not all, most have gotten a reply by a staff member. I also suggest Musescore implement a system for the public to track feature requests and bug reports, similar to musescore.org, and to track the evaluation, planning and implementation of roadmap goals for both the website and the app.

[user=12616]chen lung[/user]

Whilst I've received a response to some topics (and my thanks to those staff), there are others unanswered. I sometimes email support where I'm more likely to receive a response, and they often encourage me to use the forum (incidentally, I'm unclear what is in their remit).
It is possible the team read this forum, but the end user does not know this, so it would be reassuring to receive a response of some kind.

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