We contacted Virgin Media in September 2012 to install fibre optic
broadband in our new home. I was told the earliest appointment for
installation was in a month’s time.

The day before the appointment we got a call to say that our house did not
have the infrastructure to connect the broadband, contrary to what our
builder told us. A site manager was sent over to have a look but told us all
seemed in order and we could go ahead.

The day before the second appointment we got a further call saying there
were “unfinished works” to be done