To sort alert information in the Alert Status pane, click the up/down arrow that displays in the column heading. For example, click the up/down arrow that displays in the Enabled or In Safe Range column.

You can sort alert history information by clicking the up/down arrow in the columns in the Alert History pane. To see alert history that is out of view in the pane, use the scroll bar on the right side of the Alert History pane.

To enable, disable, or remove an alert, perform one of the following tasks:

From the Alert Status window, right-click the alert and choose Disable/Enable Alert (option toggles) or Remove Alert, depending on what you want to accomplish; or

Set alert properties

From the Alert Status window, click the alert for which you want to set alert properties.

Step 3

Perform one of the following tasks:

Right-click the alert and choose Set Alert/Properties.

Choose System > Tools > Alert > Set Alert/Properties.

Step 4

To enable the alert, check the Enable Alert check box.

Step 5

From the Severity drop-down list box, choose the severity of the alert.

Step 6

From the Enable/Disable this alert on following server(s) pane, check the Enable check box of the servers on which you want this alert to be enabled. For preconfigured alerts, the Description information pane displays a description of the alert.

Step 7

Click Next.

Step 8

In the Threshold pane, enter the conditions in which the system triggers the alert.

Step 9

In the Duration pane, click one of the following radio buttons:

Trigger alert only when below or over.... radio button—If you want the alert to be triggered only when the value is constantly below or over the threshold for a specific number of seconds; then, enter the seconds.

Trigger alert immediately—If you want the system to trigger an alert immediately.

Step 10

Click Next.

Step 11

In the Frequency pane, click one of the following radio buttons:

Trigger alert on every poll—If you want the alert to be triggered on every poll.

Trigger up to <numbers> of alerts within <number> of minutes—If you want a specific number of alerts to be triggered within a specific number of minutes. Enter the number of alerts and number of minutes.

Step 12

In the Schedule pane, click one of the following radio buttons:

24-hours daily—If you want the alert to be triggered 24 hours a day.

Start time/Stop time—If you want the alert to be triggered within a specific start and stop time. Enter the start and stop times.

Step 13

Click Next.

Step 14

If you want to enable email for this alert, check the Enable Email check box.

Step 15

To trigger an alert action with this alert, choose the alert action that you want to send from the drop-down list box.

Step 16

To configure a new alert action, or edit an existing one, click Configure.

Step 17

To add a new alert action, continue to Step 18. To edit an existing alert action, skip to Step 25.

Step 18

Click Add.

Step 19

In the Name field, enter a name for the alert action.

Step 20

In the Description field, enter a description of the alert action.

Step 21

To add an email recipient, click Add.

Step 22

In the Enter email/epage address field, enter an email or e-page address of the recipient that you want to receive the alert action.

Step 23

Click OK.

The Action Configuration window shows the recipient(s) that you added, and the Enable check box appears checked.

Tip

To delete an email recipient, highlight the recipient and click Delete. The recipient that you chose disappears from the recipient list.

Step 24

When you finish adding all the recipients, click OK. Skip to Step 27.

Step 25

To edit an existing alert action, highlight the alert action and click Edit.

The Action Configuration window of the alert action that you chose displays.

Step 26

Update the configuration and click OK. Continue to Step 27.

Step 27

After you finish alert action configuration, click Close.

For alerts, such as CriticalServiceDown and CodeYellow, that allow trace download, perform the following procedure:

The SFTP Parameters Dialog window displays. Enter the IP address, a user name, password, port and download directory path where the trace will be saved. To ensure that you have connectivity with the SFTP server, click Test Connection. If the connection test fails, your settings will not get saved.

To save your configuration, click OK.

In the Trace Download Parameters window, enter the number and frequency of downloads. Setting the number and frequency of download will help you to limit the number of trace files that will be downloaded. The setting for polling provides the basis for the default setting for the frequency.

Caution

Enabling Trace Download may affect services on the server. Configuring a high number of downloads will adversely impact the quality of services on the server.

Note

To delete an alert action, highlight the action, click Delete, and click Close.

Suspend alerts

You may want to temporarily suspend some or all alerts, on a particular server or on an entire cluster (if applicable). For example, if you are upgrading the Unified CCX to a newer release, you would probably want to suspend all alerts until the upgrade completes, so you do not receive emails and/or e-pages during the upgrade. The following procedure describes how to suspend alerts in Alert Central.

Procedure

Step 1

Choose System > Tools > Alert > Suspend cluster/node Alerts.

Note

Per server suspend states do not apply to Unified CCX.

Step 2

Do one of the following:

Option

Description

To suspend all alerts in the cluster

Choose the Cluster Wide radio button and check the suspend all alerts check box.

To suspend alerts per server

Choose the Per Server radio button and check the Suspend check box of each server on which you want alerts to be suspended.

Configure email for alert notification

Perform the following procedure to configure email information for alert notification.

Note

Because Unified CCX generates the email notifications, you can verify that the mail server that you configure can be reached from the Unified CCX platform with the CLI command: utils network ping <mail server>

Configure precanned alerts

The following procedure describes how to configure all precanned alerts at once for sending to one or more email destinations. This procedure uses the initial "Default" alert action setting that is assigned to all alerts by default at installation.

Follow this procedure to configure a recipient list for all precanned alerts without having to set an alert action for each alert. When you add email destinations to the Default alert action list, all pre-canned alerts get sent to those recipients, as long as all alerts continue to use the Default alert action.

Note

To configure a new alert action for a specific alert, you can use the Set Alerts/Properties option, which displays when you right-click an alert. You can also reconfigure existing alert actions with this option.

Any time you update an alert action, the changes apply to all alerts that are configured with that alert action. For example, if all alerts use the "Default" alert action, updating the alert action "Default" will impact all alerts.

You cannot remove the "Default" alert action. For all other alert actions, the system allows you to delete an alert action only when it is not associated with other alerts. If an alert action is associated with multiple alerts, you must reassign a new alert action to those alerts before you can delete the alert action.

The email address displays in the Recipients list in the Action Configuration box; the destination is enabled by default.

Note

You can disable an email destination at any time by clicking the check box next to the destination to disable it. To completely remove a recipient from the list, highlight the recipient in the list and click Delete.

Step 7

Return to Step 5 to add additional email destinations, as required.

Note

You can disable emails for an alert at any time by highlighting the alert in the Alert Central window, right-clicking the alert, and using the Set Alert/Properties selections to deselect Enable Email.