Problem Resolution

Grievance for Youth

If a youth or family feel their client rights have been violated, or they are dissatisfied with decisions made on their behalf and wish to appeal the decision, they may initiate a grievance through the following process:

You, your family, your authorized representative, or your legal representative may submit a grievance in writing or verbally to the Program Supervisor. If you are not comfortable expressing yourself, you may choose another youth or adult to help you.

The Program Supervisor will mail a copy of the grievance procedure to you after receiving your grievance to acknowledge the complaint.

The Program Director will notify you in writing of the decision regarding your grievance within seven working days. Every attempt will be made to resolve the situation fairly.

If you are not satisfied with the Program Supervisor’s decision, you may appeal to the CEO.

The CEO will evaluate the situation, and will respond to you in writing within 7 days.