Fatwire Article Portlet

Making a complaint about our fundraising

We care what you think!

We only exist because of public donations. So our supporters deserve the highest standards from us in everything we do.

That’s why, just as we’ve promised to protect animals from cruelty and neglect, we also promise to treat you with respect and integrity. And if you ever have any concerns about the way we work, we’ll take them seriously.

We're a member of the Fundraising Regulator, and follows its strict Codes of Fundraising Practice. And we have also made our own pledge: to treat the public with respect, fairness, honesty and clarity.

Our fundraising promise to you

We are committed to high standards

We are honest and open

We are clear

We are respectful

We are fair and reasonable

We are accountable

We’re determined not to let you down. But mistakes can happen. So if you are ever unhappy with anything we’ve done whilst fundraising – please tell us. We’ll do our very best to investigate your complaint and resolve it swiftly.

Our complaints procedure

We have a dedicated procedure for responding to any complaints about our fundraising. We’ll acknowledge all complaints (if made in writing) within five working days, and give a more detailed response (if needed) within 20 working days.

We’re usually able to resolve any concerns. But if you’re not entirely happy with the way we’ve handled yours, you can make a further complaint to the RSPCA or to the Fundraising Regulator.

We value your feedback and take every comment seriously. The better we serve you, our supporters, the better we can serve the animals we’re here to help.