It's hard to confirm 100% without viewing the application (we can't see any details via the Forum I'm sorry) though generally speaking, if you're not already a Bankwest customer then you would need to go into a Bankwest branch or an Australia Post outlet to complete the process and have your ID sighted.

If you'd like to follow up, give our Contact Centre a call on 13 17 19 - they're available 24/7 to help out.

Thank you.

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