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Thanks Andy. I have a blackberry so many apps are n/a for that. Indeed Felicity Barwood lives in my road - I asked Sam Hearn for help and he was most helpful. And John Todd joined in with some assistance as well. I do not like to ask John as he spends so much time already on our problems! The complaint is now with the leader of the Council and it remains to be seen what happens next. John has contacted the head of ICT about the facility to add photos to a complaint