Patient Satisfaction Surveys

RESOURCES

Thank you for choosing Indiana Physical Therapy as your therapy provider. As we try to make your visit with us positive and productive, we are also open to your suggestions on how to improve our service to you.

Was the phone etiquette of the front desk courteous?Exceeded my expectationsSatisfactoryLess than satisfactory

Was the front desk staff friendly, helpful and professional?Yes, I was greeted promptly and given concise and professional helpNeutralNo, the office staff could have improved in all three areas

Please explain any observations that could improve your experience

How would you rate the courtesy and efficiency of our front office staff?They were very courteous, friendly and my check-in/out was quick and efficientThey were friendly but not efficient during the check-in/out processNeutralThey were efficient and prompt, but could improve friendliness while checking in/outThe staff was neither friendly nor efficient

Was the appearance of the clinic and front office clean and well maintained?Exceeded my expectationsSatisfactoryLess than satisfactory

Please explain any observations that will help IPT improve in this area

Was your billing for services explained, understandable and any questions adequately answered?Exceeded my expectationsSatisfactoryLess than satisfactory

Please explain any observations that will help IPT improve in this area

Have you had physical therapy at another provider before?YesNo

If yes, where?

Did the IPT therapist explain in a clear and helpful manner your evaluation and treatment?Exceeded my expectationsIt was explained but I felt it was too technical and I did not understand the treatment completelyNo, I was not comfortable with the explanation and/or the explanation did not satisfy my questions moving forward in treatment

Please explain any observations that could improve your experience

What did you like best about your experience at Indiana Physical Therapy?

In what areas can Indiana Physical Therapy improve to make your experience better?