Meet the Truck Awards Presented by Avendra’s Quality Assurance Team

Meet the Truck audits are one of the unique ways Avendra helps ensure that food and beverage deliveries made by contracted suppliers meet a wide range of Avendra requirements. The process involves an Avendra Quality Assurance professional coordinating a site visit at a customer location on a day they are expecting multiple supplier deliveries. Suppliers are not informed of the planned audit. At the time of delivery, Avendra rates suppliers on their order fulfillment, trailer, load, product integrity and overall performance. All criteria are equally weighted, and suppliers that do not receive a perfect score are provided feedback to help ensure their continued improvement.

“Meet the Truck audits are just one element of Avendra’s comprehensive quality assurance strategy,” said Ed Thompson, vice president of Quality Assurance for Avendra. “We have multiple check points set up throughout the product lifecycle process – at manufacturing plants, at distribution centers – and through the Meet the Truck program we provide an extra level of oversight at the customer’s loading dock. The goal of the program is to add another level of oversight to our supply chain, which will help ensure customers get what they ordered, at the quality level and in the timeframe they expect.”

In 2014 Avendra’s Quality Assurance team conducted 1,002 Meet the Truck audits at 335 customer locations. These audits were in addition to the 586 supplier audits overseen at Avendra manufacturers’ and distributors’ facilities.

To receive a Meet the Truck Award from Avendra, suppliers must participate in four or more Meet the Truck audits in a 12-month period and receive an average score of at least 95%. Of the 800 suppliers with which Avendra contracts, 45 were eligible for the award. Avendra suppliers are considered among the best in the industry illustrated by the fact that 201 of the eligible suppliers received scores of 90% or better. The 45 suppliers listed below are the very top performers, with average scores above 95%.

“Suppliers honored with this award exceeded our stringent expectations and we commend them for their superior and consistent service to our customers,” said Thompson.

About Avendra

Formed in 2001, Avendra is North America’s leading procurement services provider serving the hospitality and lodging industries. Avendra wields nearly $4 billion of purchasing power to negotiate the best possible deals with key suppliers and provides customers with a safe, cost-effective supply chain. More than 5,500 hospitality businesses rely on Avendra’s procurement solutions to help meet their strategic business initiatives. For more information, please call (866) AVENDRA, visit www.avendra.com, or email inquiries to info@avendra.com.

Building a legacy of industry leadership

Avendra is North America’s leading hospitality procurement services provider. Our supply chain management solutions are tailored to our clients’ business strategies and deliver benefits beyond great savings. We combine years of hospitality expertise, purchasing power, services and software to help customers impact the bottom line, improve operational performance, and better serve guests. More than 8,000 customers rely on Avendra as a trusted partner. Avendra is headquartered in Rockville, Maryland and has regional offices throughout North America.