Note: UPS and NMC2 firmware revisions can be verified under About->UPS and About->Network menus in the Network Management Card web interface.

Cause

This is due to a firmware issue with the SMX 1500VA or less, ID11 firmware UPS 02.2, and compatibility with UPS NMC2 reporting in v6.2.0 sumx APP and higher.

Resolution

The SMX UPS (ID11) requires a firmware upgrade to address the communication fault. The special upgrade procedure for this UPS with UPS 02.X and CBL 1.X is available via your local technical support only.

Note: If you have this error message active on other UPS models, firmware versions, or NMC2 firmware versions, please contact your local technical support for assistance. The log files from your device will be helpful in debugging the issue. Instructions for downloading applicable log files via NMC2 are available in knowledge base article ID FA156131.