(04-21-2017 09:16 AM)Dog Fan Wrote: I would hope that STF will be open to constructive criticism. In public, he is always "rah, rah" positive and deflects any criticism. He will need an open mind and listen to members of the advisory board because they will have a vested interest in the Huskies, years of experience, and have the success of the program as their goal. If he simply tries to deflect the comments and turn around what people are saying, this won't work. He needs to listen to the voices of the fans and donors, and act accordingly.

I've emailed STF this year about not renewing my season tickets and he's as frustrated as anyone else about ESPN deal. He wants all Saturday games and he knows fans aren't happy about it. How we fix other issues from customer service to game day experience is what are things we can help with.

Yes, thank you. STF has been nothing but open about his dislike of the MAC agreement to play week day games. I'm not sure why anyone would think otherwise. And this advisory board is yet ANOTHER way he is trying his hardest to improve huskie athletics. That there are people out there who think he's just coasting along in his job is insane to me.

Serious question.

Why does STF need an advisory board to point out to him gameday issues (concessions, staffing, etc.), customer service, in areas like the ticket office (my ticket orders across basketball and football have had issues three out of the past four years), and the rest? Those speak to the management of the department.

(04-21-2017 09:16 AM)Dog Fan Wrote: I would hope that STF will be open to constructive criticism. In public, he is always "rah, rah" positive and deflects any criticism. He will need an open mind and listen to members of the advisory board because they will have a vested interest in the Huskies, years of experience, and have the success of the program as their goal. If he simply tries to deflect the comments and turn around what people are saying, this won't work. He needs to listen to the voices of the fans and donors, and act accordingly.

I've emailed STF this year about not renewing my season tickets and he's as frustrated as anyone else about ESPN deal. He wants all Saturday games and he knows fans aren't happy about it. How we fix other issues from customer service to game day experience is what are things we can help with.

Yes, thank you. STF has been nothing but open about his dislike of the MAC agreement to play week day games. I'm not sure why anyone would think otherwise. And this advisory board is yet ANOTHER way he is trying his hardest to improve huskie athletics. That there are people out there who think he's just coasting along in his job is insane to me.

Serious question.

Why does STF need an advisory board to point out to him gameday issues (concessions, staffing, etc.), customer service, in areas like the ticket office (my ticket orders across basketball and football have had issues three out of the past four years), and the rest? Those speak to the management of the department.

I'm really down on all this right now.

Well, maybe he's seeking ideas and. It just complaints.

Ideas like what? Don't screw up the ticket process over and over? If he needs someone from the outside to point that out, well, that in and of itself is an issue.

Here's a small thing, but I think symptomatic of stuff. I paid online for my football tickets the other day. I received a receipt, thanking me for purchasing my 2014 season tickets. 2014. So, in 2015, 2016, and 2017, no one updated the automatic receipt.

Last year, NIU had a section on the webpage devoted to the Cell/Toledo game. It said that more details on seating, etc. would be available right there after August. It was never updated. I even emailed tickets to let them know and ask about it. There was no response.

At the end of the basketball season, when a home first round game was still possible, season ticket holders received an email stating that if the game happened, we got an equal number of tickets as our season tickets, but everything was general admission. And, we had to pick them up at will call. Why would you not include, with the season tickets, a game one "maybe" ticket? How many extra staff would they need to handle the "will call" window if that game actually happened?

Here's my idea. Walk around before and during a game, football and basketball. See how things are working. Buy a concession. See if you get cold, stale food. Watch the ticket lines before a game.

Jim Phillips used to attend just about all the basketball games. He sat in our row with the family. I have some confidence he was paying attention to how things run.

Here's another obvious thing for him to consider. Don't give contract extensions to bad coaches.

(04-21-2017 10:30 AM)georgey3085 Wrote: I've emailed STF this year about not renewing my season tickets and he's as frustrated as anyone else about ESPN deal. He wants all Saturday games and he knows fans aren't happy about it. How we fix other issues from customer service to game day experience is what are things we can help with.

Yes, thank you. STF has been nothing but open about his dislike of the MAC agreement to play week day games. I'm not sure why anyone would think otherwise. And this advisory board is yet ANOTHER way he is trying his hardest to improve huskie athletics. That there are people out there who think he's just coasting along in his job is insane to me.

Serious question.

Why does STF need an advisory board to point out to him gameday issues (concessions, staffing, etc.), customer service, in areas like the ticket office (my ticket orders across basketball and football have had issues three out of the past four years), and the rest? Those speak to the management of the department.

I'm really down on all this right now.

Well, maybe he's seeking ideas and. It just complaints.

Ideas like what? Don't screw up the ticket process over and over? If he needs someone from the outside to point that out, well, that in and of itself is an issue.

Here's a small thing, but I think symptomatic of stuff. I paid online for my football tickets the other day. I received a receipt, thanking me for purchasing my 2014 season tickets. 2014. So, in 2015, 2016, and 2017, no one updated the automatic receipt.

Last year, NIU had a section on the webpage devoted to the Cell/Toledo game. It said that more details on seating, etc. would be available right there after August. It was never updated. I even emailed tickets to let them know and ask about it. There was no response.

At the end of the basketball season, when a home first round game was still possible, season ticket holders received an email stating that if the game happened, we got an equal number of tickets as our season tickets, but everything was general admission. And, we had to pick them up at will call. Why would you not include, with the season tickets, a game one "maybe" ticket? How many extra staff would they need to handle the "will call" window if that game actually happened?

Here's my idea. Walk around before and during a game, football and basketball. See how things are working. Buy a concession. See if you get cold, stale food. Watch the ticket lines before a game.

Jim Phillips used to attend just about all the basketball games. He sat in our row with the family. I have some confidence he was paying attention to how things run.

Here's another obvious thing for him to consider. Don't give contract extensions to bad coaches.

So apply to be on the advisory board? You're bitching and moaning about stuff and now you have the ability to officially vocalize those concerns and you're bitching about that too.

(04-21-2017 10:47 AM)DogPoundNorth Wrote: Yes, thank you. STF has been nothing but open about his dislike of the MAC agreement to play week day games. I'm not sure why anyone would think otherwise. And this advisory board is yet ANOTHER way he is trying his hardest to improve huskie athletics. That there are people out there who think he's just coasting along in his job is insane to me.

Serious question.

Why does STF need an advisory board to point out to him gameday issues (concessions, staffing, etc.), customer service, in areas like the ticket office (my ticket orders across basketball and football have had issues three out of the past four years), and the rest? Those speak to the management of the department.

I'm really down on all this right now.

Well, maybe he's seeking ideas and. It just complaints.

Ideas like what? Don't screw up the ticket process over and over? If he needs someone from the outside to point that out, well, that in and of itself is an issue.

Here's a small thing, but I think symptomatic of stuff. I paid online for my football tickets the other day. I received a receipt, thanking me for purchasing my 2014 season tickets. 2014. So, in 2015, 2016, and 2017, no one updated the automatic receipt.

Last year, NIU had a section on the webpage devoted to the Cell/Toledo game. It said that more details on seating, etc. would be available right there after August. It was never updated. I even emailed tickets to let them know and ask about it. There was no response.

At the end of the basketball season, when a home first round game was still possible, season ticket holders received an email stating that if the game happened, we got an equal number of tickets as our season tickets, but everything was general admission. And, we had to pick them up at will call. Why would you not include, with the season tickets, a game one "maybe" ticket? How many extra staff would they need to handle the "will call" window if that game actually happened?

Here's my idea. Walk around before and during a game, football and basketball. See how things are working. Buy a concession. See if you get cold, stale food. Watch the ticket lines before a game.

Jim Phillips used to attend just about all the basketball games. He sat in our row with the family. I have some confidence he was paying attention to how things run.

Here's another obvious thing for him to consider. Don't give contract extensions to bad coaches.

So apply to be on the advisory board? You're bitching and moaning about stuff and now you have the ability to officially vocalize those concerns and you're bitching about that too.

Why does STF need an advisory board to point out to him gameday issues (concessions, staffing, etc.), customer service, in areas like the ticket office (my ticket orders across basketball and football have had issues three out of the past four years), and the rest? Those speak to the management of the department.

I'm really down on all this right now.

You are correct. I guess STF needs to repeatedly hear these things directly from his customers. Maybe he is not aware of everything that frustrates the fans. He needs to hear first hand about ticket and other issues, concessions lines and food items, customer service, etc. Then, if nothing is done, it's all on him.

It will also help for the fans to hear why some things are just not able to be done.

Which things? Like having more than one concession window open at a basketball game when the demand is clearly there?

I get why the east side addition/remodel at the stadium isn't happening. I don't understand why my ticket order keeps getting messed up.

Putting aside the football schedule, I honestly see STF as a poor manager/administrator. He's a rah-rah guy who doesn't seem in tune with the actual machinery/mechanism of running the department. That is why I roll my eyes when he's in the news talking about another layer of playoffs.

Yes. What I would like to see are changes to correct the problems that are/should be easily correctable. In any business, customer service is the kingpin. Respect your customers and keep them happy, and they will come back for more.

One of my big issues is the mailing of season tickets. There is NO excuse for sending the tickets so close to the opening game that they arrive the day of the game or after. This has happened to me twice (and one time the tickets came the day before the opening game). Why cut it so close? It gets frustrating and nerve-wracking checking the mailbox for the tickets a day or two before the first game. This is so easily correctable with some common sense.

also on season tickets, we don't need a ST holder gift, but if they are going to give one one shouldn't they go to all season tickets? Not just the one name who is on the list? My wife and I have tickets, they gave key rings a few years ago. We got one, we're both ticket holders. do we need to share it? its silly. it should be save the money and don't do gifts, or a gift per ticket purchased.

(04-21-2017 02:34 PM)GeorgeBorkFan Wrote: Ideas like what? Don't screw up the ticket process over and over? If he needs someone from the outside to point that out, well, that in and of itself is an issue.

At the end of the basketball season, when a home first round game was still possible, season ticket holders received an email stating that if the game happened, we got an equal number of tickets as our season tickets, but everything was general admission. And, we had to pick them up at will call. Why would you not include, with the season tickets, a game one "maybe" ticket? How many extra staff would they need to handle the "will call" window if that game actually happened?

how many people do you think need to work will call for the 7 season ticket holders?