Latest revision as of 18:45, 18 December 2009

Caller Hears System Error Message

The caller hears the default audio message that indicates a system error has occurred.

Possible Cause

When a caller hears a system error message, this usually indicates an ICM scripting or configuration error.

Recommended Action

Complete the following steps:

If the caller is experiencing the error before hearing any other prompts, in Unified ICME software make sure the dialed number is associated with a call type and the call type is associated with a script.

In the ICM script, be certain that all external paths out of Run External Nodes have some default action (transfer to default LABEL, Queue to Skill Group, and so forth) .

In the ICM script, make sure that the last node in the script at the logical end of the call terminates gracefully, such as with a RELEASE or LABEL. Otherwise, the system error is played.

Unified CVP might have timed out waiting for a response from Unified ICME software. This is typically caused by an Application Gateway data base dip that is taking longer than the Unified CVP Call Server timeout settings.