To clear contacts in a Gmail® contact list on the BlackBerry® smartphone, please complete the following steps:

Note: Gmail is known as Google Mail™ in some countries.

Note: Back up the BlackBerry smartphone. For assistance creating a backup file, see KB12487.

From the Home screen of the BlackBerry smartphone, click Options > Advanced Options > Service Books.

Highlight the <username>@gmail.com [SYNC] service book. Press the Menu key and choose Delete.

Open Contacts on the BlackBerry smartphone.

Press the Menu key and click Options.

Type RSET in the Contacts options (this can be typed anywhere in the Contacts Options screen).Note: For the BlackBerry® Storm™ smartphone and BlackBerry® Storm2™ smartphone, press the Menu key to Show Keyboard.

The following prompt appears: Wireless synchronization for <username>@gmail.com is not enabled. Wipe contact list anyway?