January 2011

Do you use our automated voice system? We'd like to hear about it.

21st Century Insurance is pleased to offer you multiple ways to service and pay for your policy. Whether you call us and use our convenient automated voice system or visit us online at 21st.com, we are focused on making your experience with us an easy one.

If you use our automated voice system when you call 21st Century, then you’re just the person we need to talk to. You probably already know how this voice-activated system is a great way to manage your auto policy – but we would really like to hear about it!

In the coming weeks, you may be asked to take a short survey that asks you about your experience. Our hope is to find out just how good your experience is – and, maybe where we fall short.

So please take the survey when requested. Your feedback will help us see where we could make a great interaction even better – for you and all 21st Century customers!

At 21st Century, we continue to work hard to make managing your policy easier – and bring you the same great coverage for less.