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Submitting a Mistake Erases the Form

Asked by
Russ563
on July 15, 2014 at 11:54 PM

When filling out and submitting data on my form, if you make a mistake (not filling out the required fields) it grays out the form and tells you what to fix. Then you click go back to fix the errors. NOW the problem, IE (11) clears the form & you need to reenter ALL the fields. Firefox (30) leaves your data intact & you just fix the error.

Regarding on the other issue, please re-embed your form using iframe embed code. This should fixed it. That's probably due to a script conflict.

Hope this helps!

Answered by
Russ563
on July 16, 2014 at 11:41 AM

I used the auto-fill on my other forms, just forgot it on this one. Thank you. But please explain; I do most of my testing on Firefox which doesn't need the feature (which is why I forgot), but IE does???

As for Hint Example; I think it is something in the form because, this form on the same eteamz site works. But I put both forms here for testing. It is my own site, and there is nothing extra on the site to conflict. The hint still works on the registration form, but does NOT on the scores form.

Answered by
Russ563
on July 16, 2014 at 11:56 AM

P.S. You can on longer see the Hint work on the other form because, like I posted in my other question, adding the widget also stops the 'Hint Example' from working. Which is why, as in my other question, I think it is something in the form that is stopping the 'Hint'.

JotForm Support

Answered by
EltonCris
on July 16, 2014 at 11:57 AM

@Russ563

It should work fine on IE but not on lower versions, probably IE8 and earlier due to its obsolete features. Also, I would try out iframe embed code since it might also be due to script conflict between the form scripts and your existing website scripts which does not work well on IE.

But we do not recommend using the same script embed code for both forms embedded on the same page, it might cause script conflicts. You should consider embedding the other form using iframe to prevent any problems with the form.