Gartner Positions Lucidworks to the Leaders Quadrant

It’s an omnichannel world.

Your customers are educated and sophisticated. They want to engage across channels, across product lines, online, in-store and create vast amounts of data as they do. Meet the customer on their own terms with solutions that inform and enlighten.

Connect the connections.

Sales people look at CRM. Marketing people look at metrics. Support teams look at support tickets. Generate transformative insights that correlate and connect and give teams the full picture of every customer, every interaction, every data point.

AI for everyone.

The promise of artificial intelligence has broken down at the last mile. AI and machine learning shouldn’t be just for data scientists. Connect insights to people when they need it. Deploy intelligence and give context to every decision for every employee and every customer.

Build powerful solutions for employees and customers.

Search and Discovery

Enterprise search and knowledge management solutions that drive innovation by getting the right information to the right person at the right time. Employees and customers demand a modern search experience in every resolution from desk to smartphone to billboard - all informed by situation, context, and intent.

Customer Analytics

Springboard from dashboards to navigate uncertainty from the C-level to the front lines, from the 40,000 foot overview to pinpoint precision, and every resolution in between. Correlate data points at scale with more flexibility at sub-second speed, all without waiting to build data cubes.

Digital Commerce

Win and retain customers with a personalized customer experience from click to cart to purchase to support. Integrate every interaction into a complete profile that increases revenues and provides insights at every segment in the customer journey.

Case Study

“Reddit relies heavily on content discovery, as our primary value proposition is giving our people a home for discovering, sharing, and discussing the things they’re most passionate about. We expect Fusion’s customization and machine learning functionality will significantly elevate our search capabilities and transform the way people discover content on the site.”