Location: For our activities it was an excellent location ... near UAF, highway 2 & downtown

Upon arrival there had been an unusually heavy wet snow... it took 30+ minutes to get a taxi and when we arrived at the hotel the power was out. Under these adverse conditions Heather the night person performed like wonder woman taking care to get us settled into a warm and comfortable room. This while she was assisting other guests that power would be restored "shortly".
The staff was always friendly and helpful. They even went out of there way to check the parking lot to make sure guests plugged in there vehicles.
During the Kodiak earthquake tremors could be felt in Fairbanks. Matt did an excellent job of reassuring quests that they were safe. He informed us about the UAF seismology department and various alarms in the area. ... Very bright young man ...
We would certainly recommend this hotel and will stay here the next time we visit in Fairbanks

Comment from Hotel Management

Jan 31, 2018 by Samantha M. , Hotel Management

Thank you so much for letting us know about your stay here in Fairbanks! I am happy to see that Heather and Matt were able to take great care of you during these unpredictable issues we face here in AK. Definitely let us know next time you are in Fairbanks!

5 out of 5

Recommended
for Everyone

by A verified traveler

Posted Jan 25, 2018

Free shuttles from the airport, rooms are clean, quiet, and breakfast is not bad, worth the price.

Comment from Hotel Management

Jan 26, 2018 by Samantha M. , Hotel Management

Thank you so much for letting us know about your stay! I am so happy that your stay went well and that you and that you enjoyed the amenities.

2 out of 5

by A verified traveler

Posted Jan 24, 2018

Situated in the middle of nowhere (that description curtesy of a local taxi driver). No facilities such as a restaurant or a bar area. If you want to venture out, you have to take a taxi.The attitude of the staff was mixed.: some were very helpful; one was surly and unhelpful.

Comment from Hotel Management

Jan 28, 2018 by Samantha M. , Hotel Management

I am so sorry to see that we did not meet your expectations. We will definitely strive to do better and use your review as a learning opportunity to make those improvements. Please feel free to contact me directly at the hotel to discuss the issues you experienced during your stay.

5 out of 5

Recommended
for Everyone

by A verified traveler

Great

Posted Jan 24, 2018

Nice and pleasant stay at the hotel,they’ve got airport shuttle running all the time, and the hotel’s got everything gym pool etc, breakfast is not bad, good stay.

Comment from Hotel Management

Jan 24, 2018 by Samantha M. , Hotel Management

Thank you for choosing to stay with us! I am happy to see that it was pleasant and that you enjoyed the amenities we have. Hopefully we will see you again!

4 out of 5

Recommended
for Everyone

by A verified traveler

Great breakfast

Posted Jan 8, 2018

They offer a great breakfast with plenty to choose from.

Comment from Hotel Management

Jan 8, 2018 by Samantha M. , Hotel Management

Thank you for your 4/5! I am happy to see you enjoyed the "great breakfast"!! Please let us know if there is any other way we could have exceeded your expectations!

4 out of 5

Recommended
for Everyone

by A verified traveler

Posted Jan 6, 2018

Everything was great. The only thing I’d change is the the bedspread had food stain or wasn’t changed from last guest.

Comment from Hotel Management

Jan 10, 2018 by Samantha M. , Hotel Management

I am so sorry to see what you experienced during your stay, this is not the standard we set for our guests and will make sure that it does not happen again. Thank you for your review and please feel free to call and speak with me directly about any issues you've experienced. We want all of our guests to have a superior experience when they stay at our Hotel.

4 out of 5

Recommended
for Everyone

by A verified traveler from Reno

Nice location in the woods

Posted Jan 2, 2018

Pros: We liked the breakfast and the location

Cons: The door makes noise when it shuts

The room was comfortable but a bit small for 2 queen beds.

Comment from Hotel Management

Jan 2, 2018 by Samantha M. , Hotel Management

Thank you for letting us know about your stay. The noisy door has been corrected! I hope you are able to give us another chance to provide you with a superior experience!

4 out of 5

Recommended
for Everyone

by A verified traveler

Nice hotel in a super cold place

Posted Dec 31, 2017

Pros: It is well maintained and provided all the basic amenities. Electrical outlet available for winterized car during extreme cold weather condition.

Cons: Room service.

Location: The hotel is tug in a wooded area but very close to the airport.

Delightful, nice, convenient.

Comment from Hotel Management

Dec 31, 2017 by Samantha M. , Hotel Management

Thank you so much for letting us know about your stay here at Best Western Plus Pioneer Park Inn. We are certainly doing out best to make it a great stay for everyone. Hopefully room service will be something we can add in the future!

5 out of 5

by guy

Comfy stop on the way to see Santa.

Posted Dec 20, 2017 on Hotels

The staff was friendly and helpful. The room was 80 degrees when we arrived and took forever to cool off but it was mich better than the +5 f outside. The room was clean and tidy so the wife and grandkid loved it. All in all a great place to stay on our trip to see Santa.

Comment from Hotel Management

Dec 21, 2017

Thank you for letting us know about your stay! We will look into why the room was so hot at check in. I want to apologize for that. I am happy to see that it was clean and tidy and that your wife and grandchild loved it! I hope your trip to see Santa went amazing!

3 out of 5

by A verified traveler

comfy beds

Posted Dec 19, 2017 on Hotels

the rooms are comfortable and the pillowtop beds were super comfortable but the pillows were small and kinda lumpy. the complimentary breakfast was nice and warm and the sausage and waffles were really good.

Comment from Hotel Management

Dec 21, 2017

Thank you for letting us know about your stay! We are in the process of changing out all of our pillows and i'd like to apologize that yours were not up to standard, thank you for letting us know. Please feel free to call and discuss this with me further. Thank you for choosing to stay with us in the meantime!