Assign Skype for Business and Microsoft Teams licenses

Applies To: Office 365 AdminOffice 365 Small Business AdminSkype for BusinessSkype for Business OnlineSkype for Business admin centerMicrosoft TeamsMore...Less

This article gives you tips about assigning licenses to your users for features like Audio Conferencing, Phone System, and Calling Plans. It also provides scripts for assigning licenses in bulk.

IMPORTANT: See Skype for Business and Microsoft Teams add-on licensing for information about what licenses you need to buy and how to buy them - depending on your Office 365 plan - so users get Audio Conferencing, toll-free numbers, and the ability to call phone numbers outside your business.

Phone System and Calling Plans: Tips and scripts for assigning licenses

What you need to know before assigning Audio Conferencing, Phone System and Calling Plan licenses

IMPORTANT: For you to see the Voice option in the left navigation in the Skype for Business admin center, you must first buy at least one Enterprise E5 license, one Phone System add-on license, or one Audio Conferencing add-on license.

Using on-premises PSTN connectivity for hybrid users? If so, you only need to assign a Phone System license. You should NOT assign a Calling Plan.

Latency after assigning licenses: Because of the latency between Office 365 and Skype for Business Online, it can possibly take up to 24 hours for a user to be assigned a Calling Plan after you assign a license. If after 24 hours the user isn't assigned a Calling Plan, please call us.

Error messages: You will get an error message if you haven’t purchased the correct number of licenses. If you need to buy more Calling Plan licenses, choose Buy more.

Next steps: After you assign Calling Plan licenses to your users, you will need to get your phone numbers for your organization, and then assign those numbers to the people in your organization. For step-by-step instructions, see Set up Calling Plans.

Phone System and Calling Plans product names or SKUs used for scripting

Product name

SKU part name

Enterprise E5 (with Phone System)

ENTERPRISEPREMIUM

Enterprise E3

ENTERPRISEPACK

Enterprise E1

STANDARDPACK

Skype for Business Online Standalone Plan 2

MCOSTANDARD

Phone System

MCOEV

International Calling Plan

MCOPSTN2

Domestic Calling Plan

MCOPSTN1

Communications Credits

MCOPSTNPP

Audio Conferencing: Tips and scripts for assigning licenses

What you need to know before assigning Audio Conferencing licenses

Third-party audio conferencing provider: If someone is already set up to use a third-party audio conferencing provider, when you assign them an Audio Conferencing license, they will be changed to use Microsoft as the audio conferencing provider. You can change them back to the third-party provider.

Next steps: After you assign Audio Conferencing licenses, you need to assign an audio conferencing provider. Do one of the following:

Communications Credits

What you need to know before assigning Communications Credits licenses

Enterprise E5 customers: Even if your users are assigned Enterprise E5 licenses, we still recommend that you assign them Communications Credits licenses.

Next steps: After you assign these licenses, you will need to get your phone numbers for your organization, and then assign those numbers to the people in your organization. For step-by-step instructions, see Set up Calling Plans.