We're in the process of migrating to the next generation of backend Envisalerts server in order to better protect against an outage like the one on Friday. This requires us to take the server offline periodically for a couple of minutes which will cause some users to see the "Module is not communicating with our servers" message. This isn't really true, its just that we're in the middle of a reboot.

Other symptoms of this may be extended periods of commands being queued. We are addressing this as they appear and assure you that this is temporary until the new software is fully commissioned.