Using Patient Feedback in the Certification of Primary Care Practices as Medical Homes

With Commonwealth Fund support, the National Committee for Quality Assurance (NCQA) has developed measures to recognize practices as medical homes. These widely used metrics, however, rely exclusively on practice features—patient registries, protocols, and electronic health record systems—and do not take into account patients’ feedback. To reflect the experiences of patients with their physician practice, the baseline qualification criteria must incorporate results from patient surveys. In consultation with a panel of physician leaders, purchasers, patients, and policy experts, the NCQA team will work to address methodological challenges related to questionnaire design, data collection, sampling techniques, and scoring so that patient survey data can be added to the metrics used for certifying physician practices as patient-centered medical homes.

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Grant Details

Grantee Organization:
National Committee for Quality Assurance

Principal Investigator:
Sarah Hudson Scholle, Dr.P.H.

Award Amount:
$298,011.00

Approval Date:
July 14, 2009

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Mission

The mission of The Commonwealth Fund is to promote a high-performing health care system that achieves better access, improved quality, and greater efficiency, particularly for society's most vulnerable, including low-income people, the uninsured, minority Americans, young children, and elderly adults.