FAQ

Do I need an appointment?

Case Supply is open for you to shop during our normal hours of operation. You do not need an appointment to come in and browse or when picking out a few items. An appointment is encouraged when planning a full kitchen or bath project. We have a number or qualified designers who would be glad to schedule a time that is convenient for you.

Do you offer in home design?

Yes, Case Supply has professional designers who will come to your home and assist you with your design needs. This service is available at no charge but is usually done after a non-refundable deposit is received. We ask that when you visit our showroom you bring your measurements and ideas for your kitchen or bath; a preliminary design will follow, and then a field measurement and consultation at your home if needed.

Do you charge for design work?

There is no charge for our design and sales service at Case Supply. Hand-drawn layouts, computer design work and quotes are the property of Case Supply and are not released until a non-refundable deposit is obtained for your project. If you need a layout, we will release a copy for a $250.00 fee. This charge will be applied to your order, once the order is placed.

Do you charge for delivery?

For our retail customers, there is a $99.00 per order delivery charge. Case offers a “tailgate” delivery service only. You must have the garage and driveway clear; our driver will put your order in the garage. The driver will not bring items into the house – no exceptions.

What is your return policy?

No returns without authorization. Authorized returns are subject to a minimum 25% restocking fee. Electrical, special order and installed parts may not be returned.