Job Details Posted By : Admin

Job Description

A fantastic opportunity has emerged for a specialist Income Recovery Officer to join one of our housing association clients in a fixed term contract role for seven months.

Based in Surrey, our client is looking for a candidate who has experience of:

* Ensuring prompt and appropriate contact is made with customers who fall into arrears of rent and/or other charges. * Running weekly rent arrears reports, keeping records of actions taken and corresponding with tenants. * Advising tenants on Housing Benefit and Universal Credit, with the aim of sustaining tenancies.* Liaising with benefit agencies to resolve problems with Housing Benefit andUniversal Credit.* Submitting former tenant debts for write-off where the debt is unrecoverable.* Taking legal action against residents who will not pay, including representing theAssociation in court.* Making affordable repayment agreements taking income and expenditure intoaccount.* Offering appropriate advice and support including referrals to the TenancySustainment Service. * Proactively monitoring and managing rent and service charge accounts for bothcurrent and former residents across all tenure types.* Participating in the development, implementation and successful delivery ofincome and financial inclusion projects and service improvements

This role requires the successful candidate to have experience in housing management, be highly self-motivated and be willing to travel by car to their geographical patch of approximately 1,250 properties (all tenures) in areas such as Epsom in Surrey and Crawley in West Sussex.

Previous public sector experience would be useful, but not essential. Experience in reclaiming debt owed to the client/landlord by tenants in court would also be a real advantage, as would knowledge of their Capita Open Housing computer system.

Only applicants who feel they meet the above criteria need apply for this post, as the client is keen for a start in early/mid June 2019.

Due to our client's office location, a car owner is essential as the successful candidate will be expected to visit residents in their homes once or twice a week and also attend court once or twice a month.

Badenoch + Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch + Clark UK is an Equal Opportunities Employer.

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