However, if you are still concerned about a health problem, there are a number of different options available to you:

Speak to your local pharmacist

Your local pharmacist will offer consultations and provide advice and treatment for a range of minor illnesses. They are also trained to recognise the warning signs of more serious illness and will be able to suggest you see your doctor.

Refer myself

YOURPHYSIO is the NHS physiotherapy website for the Vale of York (York, Selby, Malton) and the East Riding. The aim of the website is to provide help and information to assist patients in the early management of common injuries and pain problems. They also offer detailed guidance on living with a long term condition such as osteoarthritis.

IAPT is part of a national programme to improve access to evidence-based psychological therapies for common mental health problems. The service is for anyone aged 16 and over who is registered with a GP practice in York or Selby.

Try the North Yorkshire County Council care and support short assessment. It provides advice and guidance to help you make informed choices about how you might wish to meet care and support needs. It also provides recommendation as to whether a full assessment of your needs might be helpful to you and allows you to send your information on to them.

Appointments

Routine appointments

To book an appointment call 01757 211750 (option 1).

You can also register for online services. Please bring current photo ID to reception desk, where you will be asked to complete an online application form. This will allow you to book doctor’s appointments and request repeat medication online.

GP Appointments are released up to 2 weeks in advance for pre-booking.

Top Tips!

Book ahead – if you know you will want to see a particular GP book 2 weeks ahead – if you leave it to a few days before it is much less likely you will get to see the clinician of your choice.

Cancel unwanted appointments: if you don’t need an appointment please let us know so that we can make it available to another patient and therefore minimise waiting times.

Have a second GP you are happy to see! If you know that it can sometimes be difficult to get to see your regular GP aim to have two GPs that know your case well.

This will mean that if one is away, or particularly booked up, there will be a second doctor who knows you well.

Minor Illness Nurse - the practice employs three highly qualified minor illness nurses who are able to treat the following problems;

Minor Illness

Acne

Earache

Piles

Asthma

Eczema

Scabies

Abscesses/Boils

Female problems

Sinus Problems

Cold Sores/Mouth Ulcers

Hay Fever

Skin Rashes & Infections

Constipation

Heartburn/Indigestion

Sore throats

Conjunctivitis/discharge/red eye

Ingrowing Toenails

Thrush

coughs

Insect Bites

Vaginal Discharge

cystitis

Morning After Pill

If you need to be seen urgently – When you need to be seen on the same day you will be cared for by our Same Day Care (SDC) team. The receptionist will ask you for a telephone number where you can be contacted by a member of the SDC team, and brief details of your symptoms. This enables the SDC team to prioritise their triage list. The SDC team aim to return all calls within an hour, but this depends on other unforeseen circumstances needing their urgent attention. When a member of the SDC team contacts you, they will discuss your symptoms and triage (assess you) over the phone. In some cases it is possible to conclude the matters this way. If not then you will be offered a medically urgent appointment with a Same Day Care doctor or nurse, or with the GP you usually see.

Late Arrivals

If you arrive late for your appointment or contact us to say you will be late for an appointment & still wish to be seen, the receptionist will ask for the reason and advise your clinician. This will be at the clinicians’ discretion, which is due to the GP or Nurse having other patients to see, and priority will be given to those who have arrived on time for their appointment. If the clinician agrees to still see you, you may need to wait until the GP or Nurse can see you.

We do try to accommodate patients who arrive late, but on some occasions you may be advised to re-book your appointment for another day.

Please attend your appointment on time.

Cancellations

If you are unable to attend an appointment for any reason, please inform us as soon as possible so we may offer the appointment to another patient. You can cancel your appointment by:

using your personal online details, if you have registered for this service

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

Call Reception and let them know why you are unable to get to the Surgery, and which GP you would prefer to come to your home. Due to the various working patterns of the doctors a different GP might do the visit.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.