The success of Dr. Jim Dorosh, of Dorosh Dental in Spokane, WA, is one of the reasons The Richardson Group Team gets to celebrate 25 years. Q: What was the biggest challenge that you solved with the coaching of The Richardson Group? In the beginning, (early 90’s), straight out of dental school, we floundered around for a few years trying to run a business that I had no idea how to run. ‘I didn’t know what I didn’t know.’ So we got involved by referral. I learned what the business of dentistry really was. I began to learn what being a boss meant. Also all our systems were old school, we learned a lot in those first years and became a more modern office. Q: What are the benefits of utilizing The Richardson Group services for so many years? Over the years, the top benefits are consistency and accountability. After the first few years with TRG we were doing well. A time came when we thought that maybe we didn’t need help anymore, and I learned that I was the type of boss that was more big picture and timid. Dare I say that I let staff get away with things rather than correct them in non-confrontational ways. Over the years, I found that I needed coaching to keep my practice and me on the right track. The years of mentorship meant the world to me. Q: Where do you find the most value in The Richardson Group? The most value comes when I ask … they are available. When I ask, they are friendly. When I ask, they are experts. They know and...

The success of Dr. Michael Koczarski, of Northwest Smiles in Woodinville, WA, is one of the reasons The Richardson Group Team gets to celebrate 25 years. Q: What was the biggest challenge that you solved with the coaching of The Richardson Group? My biggest challenge when I began coaching with the Richardson Group was staffing and team morale. They taught me the difference between my staff, my team, and then ultimately MY TRIBE!! Having a united group of ladies & gentlemen working toward a common vision is unstoppable. Q: What are the benefits of utilizing The Richardson Group services for so many years? Over the years The Richardson Group has helped me maintain a united tribe with continued growth of my business. There’s a big difference from a team of 5, then 10, and now 14 employees. Thanks to The Richardson Group, I’ve been able to grow my skills along with my team’s growth. Q: Where do you find the most value in The Richardson Group? The greatest value within The Richardson Group is the quality of the coaches. They are truly passionate about their role and my practice is cared for like it was their own. Thank you, Dr. Michael...

The success of Dr. Ryan Doyle, of Capitol Dental in Boise, Idaho, is one of the reasons The Richardson Group Team gets to celebrate 25 years. Q: What was the biggest challenge that you solved with the coaching of The Richardson Group? My business and financial education beyond and outside of my clinical skills. Q: What are the benefits of utilizing The Richardson Group services for so many years? • To have a coach who has my best interests in mind and is passionate about my success. • Someone to hold me accountable and help me grow. • A coach who can look at my practice objectively, not emotionally. Q: Where do you find the most value in The Richardson Group? Continued encouragement helping me keep things in perspective. Thank you, Dr. Ryan...

The success of Dr. Richard Baker, of Waterford Dental -Your Smile in Waterford, Michigan, is one of the reasons The Richardson Group Team gets to celebrate 25 years. Q: What was the biggest challenge that you solved with the coaching of The Richardson Group? My biggest professional challenge was working through 16 months of challenges when our dental office building was completely destroyed by fire. The Richardson Group was there to provide support for every aspect of this event. It would have been incredibly difficult without their guidance. Q: What are the benefits of utilizing The Richardson Group services for so many years? Unlike other consultants that I had worked with before, my experience with The Richardson Group has been the integration of both the professional and personal growth and development. That has made all the difference. I wanted to establish and nurture a culture in my office that would be beneficial to patients, staff, as well as myself. Q: Where do you find the most value in The Richardson Group? A long term relationship adds to a greater depth of understanding that can only serve to benefit the pursuit of an outstanding life. The life that you deserve!! Thank you, Dr. Richard...

The success of Dr. Cary Simonds, of Oral Surgery Plus in Spokane, Washington, is one of the reasons The Richardson Group Team gets to celebrate 25 years. Q: What was the biggest challenge that you solved with the coaching of The Richardson Group? Wow – that’s difficult to answer in just a few words. I think The Richardson Group has been instrumental in keeping our large (and very successful) group specialty practice on point and focused on the most important essentials in maintaining a high-performance business. We are all individuals with our own management styles – and keeping us together and also constantly staying abreast of all the changes happening in our complex contemporary world of dentistry. Q: What are the benefits of utilizing The Richardson Group services for so many years? Honestly, I don’t think our practice would have survived, let alone prospered, without The Richardson Group. They have taken a willing and needy practice and turned it from a surviving practice into one of the most profitable businesses in our field. Somehow they appropriately coach both our doctors and our other team members towards accomplishing our shared goals and aspirations. Q: Where do you find the most value in The Richardson Group? This is a difficult question because I actually view them as part of our administrative team. They are involved in every aspect of our practice– and their experience maintains credibility and value in all of what they do! For example, most of what makes a specialty practice ‘Special” is persistently doing the RIGHT THINGS over and over again… a dentist has limited time and wisdom/experience–...

We are constantly challenged to do better, to be more productive, more profitable, have better team relationships, to introduce new technology, market more effectively and the list goes on and on. With it can come feelings of anxiety, frustration and overwhelm. How can we simplify this so that we know we are in control and the practice isn’t in control of us? A great place to start is to ask four really great questions: What do we need to do more of? Let’s examine everything we are currently doing and decide whether or not it is really working well. If it is, can we do more of it? Are there similar activities that we could add more emphasis to in order to get a better outcome. For example, when we enroll treatment well, was there an activity, a specific way of presenting, or specific verbiage that produced a great outcome? As a specialist, was there some activity we completed that increased our referrals? Such as consistent communication with referring doctors, care calls to patients in the evening. Is it possible to repeat that on a regular basis to get better results more consistently? What do we need to do less of? As we were examining everything we are currently doing – what activities did we identify that are regarded as unnecessary and at the same time, do they need to be done in detail or as frequently? Can we do less of them? Are we duplicating any tasks or procedures? Are some things a waste of time and not effective? What do we need to start doing? Think of...