No food or drinks? What the hell is that? Not even a snack. I've flown with companies all across the world and everyone of them except you offers something free to eat. Also you switched our flights until they were right after one another. We got on a flight at 12 pm right after we ate lunch. We fly for four hours with no food. We get to the terminal and have to run through to catch our next flight so no food. Then fly another two hours with no food and end at 2 am still hungry. Offer something to eat to your customers, don't be a shitty airline.

KUL

SYD

Excellent 8.3

The crew on the aircraft were great.

The boarding crew need to be trained on streamlining boarding procedures and how they communicate and interact with passengers. Room for improvement

ICN

KUL

OK 4.6

Crew was nice and airfare was reasonable.

The plane was delayed by two hours, no type of accommodation was provided - not even free water. That would be the least you could do, AirAsia. Luggage was overpriced as well as the food. My boyfriend wasn't even allowed to bring his own drink he had bought after going through security. They just force you to buy their food and drinks. You can't even sit with the people you purchased your flight with.

Don’t expect to be treated too well, it’s no bad but let’s face it Chinese service customer is just okay

There was only one meal, not very special.

LAX

PVG

Excellent 10.0

everything has much improved from my previous flight from LAX to BKK about 1.5 years ago. cabin was still a bit cold, but flight attendants were able to give me an additional blanket. they ran out of blankets last time i flew on China Eastern. entertainment was higher quality, food tasted better and snacks were available throughout the flight. boarding was also much more organized compared to last time which was like a angry mob scrambling to get on the plane.

HGH

PVG

Mediocre 2.0

A wild adventure through China.

The "flight" was a bus ride that the airline knew nothing about so we had to fend for ourselves and figure out how to get to Shanghai. Took a bus a taxi and then another bus through China speaking no Chinese and not really having any idea of what was going on and if we were going to make our next flight. It took us about 6 hours of travel and headache and the airline didn't cover the taxi or bus charge.

JFK

PVG

OK 4.0

Price was great - the aircraft was new

food was so so - no choice was given on the first meal - snack was a sandwich but the bread was very very dry - crew was very stingy in giving out drinks - half a glass for soda - found the crew not very friendly

CNX

PVG

Good 6.6

I liked the service from the cabin crew

I hate that I couldn’t use my phone on airplane mode. What’s up with that? I’m not a fan of Airbus. Boeing aircraft are superior

I paid extra to sit at the quiet zone only to be disturbed all night by a crying baby. The stewardess are also not friendly and used fierce tone to ask us to turn off our phones. We ordered food for it to be our breakfast before arrival but the food was served at 1am. When asked if I could eat it later since I am really tired and wanted to rest, the stewardess just hush me to eat it now since later light will be off. It would be better if the food is served as breakfast before arrival.

ICN

KUL

OK 5.6

Clean

The couple sit behind me with the kids keep kicking my chair.

ICN

KUL

OK 4.6

Crew was nice and airfare was reasonable.

The plane was delayed by two hours, no type of accommodation was provided - not even free water. That would be the least you could do, AirAsia. Luggage was overpriced as well as the food. My boyfriend wasn't even allowed to bring his own drink he had bought after going through security. They just force you to buy their food and drinks. You can't even sit with the people you purchased your flight with.

KTM

KUL

Mediocre 3.3

The staff was very nice and helpful.

No food or drinks? What the hell is that? Not even a snack. I've flown with companies all across the world and everyone of them except you offers something free to eat. Also you switched our flights until they were right after one another. We got on a flight at 12 pm right after we ate lunch. We fly for four hours with no food. We get to the terminal and have to run through to catch our next flight so no food. Then fly another two hours with no food and end at 2 am still hungry. Offer something to eat to your customers, don't be a shitty airline.

KUL

SYD

Excellent 8.3

The crew on the aircraft were great.

The boarding crew need to be trained on streamlining boarding procedures and how they communicate and interact with passengers. Room for improvement

We paid for our checked baggage ahead of time but when we checked in they said our payment wasn’t in their system. We ended up having to pay again at the counter and the price was more than double for each bag!
7.5 hr flight and you have to pay for drinks (even water) and meals.

ICN

KUL

OK 5.6

Clean

The couple sit behind me with the kids keep kicking my chair.

ICN

KUL

Good 6.0

Crew are nice and polite. The fare is cheap.

We didn't know that we have to pre order our meal on board, So for our return trip, I thought I could add meals during web-check in but could't find the web site. Drinks normally complementary from airlines, in this case we have to pay for it. Yes, even for water. Over weight baggage will be charged arm and leg. Seats are tight and cramp. I guess you get what you paid for.

PEK

KUL

OK 4.6

Slow check in, had to pay way too much for checked baggage. No food, snacks or beverages included. Had to pay to rent blankets on their cold planes.

KUL

MEL

Mediocre 2.0

Landing & leaving the plane.

Super budget fit out of the plane, having to pay for anything at all (including water!!!).
Appalled and disgusted.

Slow check in, had to pay way too much for checked baggage. No food, snacks or beverages included. Had to pay to rent blankets on their cold planes.

KIX

HNL

Mediocre 2.0

Nothing.

We paid for our checked baggage ahead of time but when we checked in they said our payment wasn’t in their system. We ended up having to pay again at the counter and the price was more than double for each bag!
7.5 hr flight and you have to pay for drinks (even water) and meals.

ICN

KUL

OK 5.6

Clean

The couple sit behind me with the kids keep kicking my chair.

KUL

MEL

Mediocre 2.0

Landing & leaving the plane.

Super budget fit out of the plane, having to pay for anything at all (including water!!!).
Appalled and disgusted.

HNL

KIX

Mediocre 3.3

No online check in . Seats were so small , you have to pay for water . We had to wait in line for an hour just to get boarding passes and we did not have any checked luggage

Super budget fit out of the plane, having to pay for anything at all (including water!!!).
Appalled and disgusted.

HND

KUL

Mediocre 2.0

I paid extra to sit at the quiet zone only to be disturbed all night by a crying baby. The stewardess are also not friendly and used fierce tone to ask us to turn off our phones. We ordered food for it to be our breakfast before arrival but the food was served at 1am. When asked if I could eat it later since I am really tired and wanted to rest, the stewardess just hush me to eat it now since later light will be off. It would be better if the food is served as breakfast before arrival.

PER

KUL

OK 4.6

Delayed for over 3 hours!

HNL

KIX

Mediocre 3.3

No online check in . Seats were so small , you have to pay for water . We had to wait in line for an hour just to get boarding passes and we did not have any checked luggage

KUL

SYD

Excellent 8.3

The crew on the aircraft were great.

The boarding crew need to be trained on streamlining boarding procedures and how they communicate and interact with passengers. Room for improvement

Super budget fit out of the plane, having to pay for anything at all (including water!!!).
Appalled and disgusted.

PER

KUL

OK 4.6

Delayed for over 3 hours!

KTM

KUL

Mediocre 3.3

The staff was very nice and helpful.

No food or drinks? What the hell is that? Not even a snack. I've flown with companies all across the world and everyone of them except you offers something free to eat. Also you switched our flights until they were right after one another. We got on a flight at 12 pm right after we ate lunch. We fly for four hours with no food. We get to the terminal and have to run through to catch our next flight so no food. Then fly another two hours with no food and end at 2 am still hungry. Offer something to eat to your customers, don't be a shitty airline.

ICN

KUL

OK 5.0

N/A

The couple sittle behind me really don't know how to take care of their children. Open music loudly and the children keep kicking my sit the entire flight.

HND

KUL

Mediocre 2.0

I paid extra to sit at the quiet zone only to be disturbed all night by a crying baby. The stewardess are also not friendly and used fierce tone to ask us to turn off our phones. We ordered food for it to be our breakfast before arrival but the food was served at 1am. When asked if I could eat it later since I am really tired and wanted to rest, the stewardess just hush me to eat it now since later light will be off. It would be better if the food is served as breakfast before arrival.

The boarding crew need to be trained on streamlining boarding procedures and how they communicate and interact with passengers. Room for improvement

HND

KUL

Mediocre 2.0

I paid extra to sit at the quiet zone only to be disturbed all night by a crying baby. The stewardess are also not friendly and used fierce tone to ask us to turn off our phones. We ordered food for it to be our breakfast before arrival but the food was served at 1am. When asked if I could eat it later since I am really tired and wanted to rest, the stewardess just hush me to eat it now since later light will be off. It would be better if the food is served as breakfast before arrival.

PER

KUL

OK 4.6

Delayed for over 3 hours!

ICN

KUL

Good 6.0

Crew are nice and polite. The fare is cheap.

We didn't know that we have to pre order our meal on board, So for our return trip, I thought I could add meals during web-check in but could't find the web site. Drinks normally complementary from airlines, in this case we have to pay for it. Yes, even for water. Over weight baggage will be charged arm and leg. Seats are tight and cramp. I guess you get what you paid for.

PEK

KUL

OK 4.6

Slow check in, had to pay way too much for checked baggage. No food, snacks or beverages included. Had to pay to rent blankets on their cold planes.

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