If you have not received a confirmation number or a confirmation email, please check your spam inbox first, make sure that you entered the correct email address, if you still can't find your booking, then it is likely that your booking has not been processed. Please login to your easyHotel account to check if your reservation has in fact been made.

If you wish to amend your booking please contact your hotel directly. Only semi-flexible rates can be amended and this must be done 5 days prior to your date of arrival. Group bookings must do this 28 days before the arrival date.

Please contact the specific hotel using our help widget to inform them of your plans. If you intend to arrive after 2am on the scheduled date of arrival you must inform the hotel otherwise our no show policy will apply. Please inform the hotel here. We will do our very best to contact you before we cancel your reservation.

Customers are able to check-in at any time after 3pm up until 10am the next morning which is the check-out time. If you intend to arrive after 2am on the scheduled date of arrival you must inform the hotel otherwise our no show policy will apply. Please inform the hotel here. Please note our hotels are staffed 24 hours a day.

Customers need to check-out by 10am on the departure date. Some of our easyHotels do offer a late check-out up until midday. Please note this comes at an additional cost. A late check-out can be purchased online or directly at the hotel and is subject to availability.

Check-in is from 3pm. An early check-in can be purchased at some hotels. Once you have selected your room type when making a booking you will be offered some additional add-on features. If the hotel offers this service you will at this point be able to purchase this additional feature.

Customers are able to check-in any time after 3pm up until 10am the next morning which is the check-out time. Our hotels are staffed 24 hours a day. If you intend to arrive after 2am on the scheduled date of arrival you must inform the hotel otherwise our no show policy will apply. Please inform the hotel here.

Rooms are cleaned prior to arrival and some hotels provide it free of charge, however, for some hotels, you will need to purchase it at an extra cost. This can be bought online at the time of your booking.

We do not have bar or restaurant facilities within our hotels. easyHotel does not offer these facilities as we focus 100% on rooms. This enables us to offer rooms to our customers at the most competitive rate. You will find many bars and restaurants in the surrounding areas within a 5 minute walk.

easyHotel bedrooms are sold on the basis of the earlier you book, the less you pay and periods of high demand cost more than less popular periods. Prices will generally increase, as you get closer to your date of stay.
For the best deals, book early and if possible be flexible about when you travel (staying in London in June is more popular than January; staying on a Saturday night is more popular than on Sunday).

We no longer offer the possibility to use your credit through your account. However if you still hold credit with us please follow these steps to redeem it:
Go to www.easyhotel.com and make your booking as you would do normally
Follow this link to raise a support ticket
On the subject line write "CREDIT PROBLEM"
On the description field please make sure you include your new booking confirmation ID as well as the name of the easyHotel for the new booking
Press the submit button
The value of your existing credit will be refunded onto the credit or debit bank card used to make the new booking within 10 working days.
PLEASE BE AWARE THAT YOUR OLD ACCOUNT CREDIT IS ONLY VALID FOR 6 MONTHS, AFTER THIS YOU WILL LOSE YOUR EXISTING CREDIT AND YOU WILL NOT BE REFUNDED.

Depends on the rate you have chosen to book, please see below our cancellations policies.
SEMI-FLEXIBLE RATE OR FLEXIBLE RATES
Once you have checked in to your easyHotel you cannot amend or cancel the related booking. Semi flexible / flexible rate bookings.
Cancellations or amendments to your booking must be completed 5 days before the day of your original check-in date. You cannot cancel a booking after this time.
We will refund you 70% of the money you have paid for any nights cancelled, excluding any booking fees and administration charges.
NON-FLEXIBLE RATES
As Non-Flexible Rate bookings are at discounted rates these bookings are not refundable.
PROMOTIONAL RATES
As Non-Flexible Rate bookings are at discounted rates these bookings are not refundable
GROUP BOOKING RATES
You can cancel an entire Group Booking in whole prior to 28 days before your scheduled arrival date by notifying us via our website by selecting Cancel a booking. Your 10% deposit is non-refundable but we will refund any additional monies you have paid (including for any food & beverage Extras; all other Extras are non-refundable), excluding any booking fees. If you cancel a Group Booking 28 days or less before your scheduled arrival date we will not provide a refund on the room(s), any Extras purchased with the booking or any booking fee.

Yes - we have luggage storage available at each of our hotels. Please note that luggage storage comes at an additional cost. In some hotel this can be booked online and at others you will need to book it with the hotel reception.

Yes - we have luggage storage available at each of our hotels. Please note that luggage storage comes at an additional cost. In some hotels this can be booked online and at others you will need to book it when you arrive at the hotel.

You can make a complaint by sending us a message via http://support.easyhotel.comTo allow us handling your complaint better please always include your name and last name, contact email, hotel name, stay dates and reservation number when possible. We aim to get back to our customers within 4 working days after receiving the complaint.

We ask you to register your details with us in order for us to manage your booking/s now and in the future as well as enabling you to access your booking details at any time. You can register when you make your first booking with us.