is a
wait staff training program built to teach
your team how to provide Remarkable
Service, which is what will keep your guests
coming back to your restaurant.

With our easy to use Instructors guide you
can teach your team, the fundamentals
of Remarkable Service and Maximizing Sales.

Our training creates a
win-win-win. The guest wins by your staff providing better service, the restaurant
wins by increasing sales and your service team wins by maximizing
their income.

Remarkable
Service Kits

Each team
member that participates in the training process
will receive a Remarkable Service Kit.

The kit consists of two
workbooks (one for each session) and an audio book.

Elements
of Service Workbook - This session
is designed to teach the fundamental concepts
of providing remarkable service.

Guiding Your Guests workbook - The learner discovers
the skills needed to maximize the check average
and create guest loyalty.

7 Keys
to Maximizing Servers SalesAudio
book. This Audio reinforces and expands
on the concepts learned during the Maximizing
Sales training.
(Now offered in MP3 format)

Click on the tabs below for more
details

Outline

Examples

Delivery

Reinforcement

Outline

Remember
some of the training programs you've attended in the past? They
were boring and stuffy and very little applied to the work you
do. We've been there, too. That's why we designed Remarkable
Service as
a fun interactive learning process rather than a training event.
It's based on the adult learning model which helps participants
quickly learn skills and change behavior.

Take
a Closer look at the following workbook overviews to see the topics
that are covered:

Remarkable
Service - The Full Service Guide to Service & Sales

Elements
of Service (2.5 hours)

Out
service your competitors

Make your guests feel important and appreciated

Create your restaurants timing standards and realize their importance

Become a master of the Service Cycle(see the graphic above)

Identify
the "Key Moments" of the dining experience

Transform complaints into valuable customer feedback, turning these guests into your best customers

Guiding Your Guests
(2.5 hours)

Increase
the check average with every customer

Master
the art of suggestive selling and being a Tour Guide

Identify
the 7 keys to maximizing server sales

Go
to work with a purpose and a mission

Sell
more appetizers, desserts and after-dinner drinks

Create goal setting and action plans

Examples

These
examples are taken directly from the Remarkable Service training
program. By viewing, you can see the friendly style
and easy-to-read layout of the workbooks and Instructors Guide.

Teaching
& Learning how to provide Remarkable Service becomes an enjoyable
experience when you use these interactive,
skills-based workbooks.

Workbook:To
see a sample click
here. (Taken
from Elements of Service)Instructors
Guide: To see a sample click
here. (Taken
from Maximizing Sales)

As
you can see from the examples, the training is much more then
being lectured at by the trainer. Itís interactive, engaging
and FUN!

Delivery

Purchase
the ready-to-use trainerís manual and schedule a Train-The-Trainer
session (60 minutes via the phone, see below). We'll teach you how
to deliver the class like a pro! Or let one of our trainers deliver
the training at your location.

The
participant workbooks for Remarkable
Service are easy to follow
and full of examples, exercises and a self assessment. The classroom
sessions are also full of skill practices which makes learning much
more enjoyable.

For additional exercises, skill practices, and action steps, work
with one of our designers to customize the program to meet your specific
needs. For information on customizing this program call us at 877-741-9390.

Train the Trainer

During
the introduction phase you will identify the trainers in your restaurants.Once
these people are identified and they have reviewed the instructors
guide, we will facilitate a train-the-trainer session either in person
or via the phone.

Our
instructor guides are very comprehensive and include everything
needed in order to successfully facilitate each session. The training
is experiential based meaning that there are lots of fun and interactive
exercises making for an entertaining learning experience.

To
see a sample of the Instructors Guide click
here. (Taken
from the Maximizing Sales session)

Reinforcement
Tools

While
the initial impact training is a great start to improving service,
it takes constant reinforcement to help the staff maintain the
consistent delivery of Remarkable Service.

“Who
Wants to be a Millionaire” learning Game

To
connect with today’s youth you have to keep the learning
entertaining. That’s why we've developed a training
game in the
style of the game show “Who wants to be a Millionaire”.

Menu
Master is an on-line software package designed
to teach menu knowledge. This software helps owners
and chefs to educate and excite their team
to reach new levels of success. Use this tool to teach
your staff about price, ingredients, sides, up-sell
opportunities and value statements for each menu item!