Important Advice for Supportees

The support staff are spending too much time mailing people for information that should have been included
in the first request.
You should follow this pro-forma or you may go to the back of the queue.

SUBJECT : Version/Platform/[here put a very short description of the problem]
Example : 'QR6.00/Delphi XE5/error when compiling'
MESSAGE BODY:
QR Version : QRX.XX ( with upgrades YYYY)
LANGUAGE : DELPHIX or CBuilderX
Operating System : Win2K, XP etc
QR PRO LICENSE/SERIAL # : XXX-XXXX
[ repeat the above in EVERY email, either top or bottom ]
Description of problem : keep it as short as possible. Include make and model of other
software or hardware involved.

Don't be concerned if your English is not perfect, we will do our best to communicate.
Advice on style :
1. Never ask 'why'. We are not philosophers.
2. Do not use phrases like 'xxx does not work'. We know that or you wouldn't have mailed, would you ?
3. Tell us what you saw and what you expected to see.