Client Review

Waited in the drive-thru and was tended to at 1:00 p.m, their closing time, I was told that the cashiers check I was looking to refund needed to be transacted inside the store, but they were closed, when I insisted that I was in line and simply needed to do a simple procedure, they went on to tell me that the doors were locked. Lol, locked at 1:00pm ON THE DOT.

i just want to bring to your attention the EXCELLENT service that I received from Nicole, the personal banker at the WFB Blue Diamond and Arville branch. I called in behalf of my son regarding opening an account and she was extremely helpful and informative with the requirements he had to meet in order to do so. She answered every one of my concerns very patiently, even if I was only the third party involved, and she made me feel very comfortable with my inquiries. At no time at all did I feel rushed and to top it off, she even followed up when I could not make an appointment right away. It was a small checking account that my son opened and yet she made me feel like our business was just as important as a huge transaction. I work for a bank myself and I strive to excel in customer service and I must say that Nicole was an epitome of a great banker. In the next few months, I will be opening another account for myself at your branch, too..... simply because I am convinced that Nicole represented the atmosphere of what Wells Fargo stands for. Thank you for your time and more power!

In depositing a check today, I experienced less than satisfactory service.

While I understand the requirements for “withholding” funds until they “properly” clear for use by the person depositing the funds, the condescending tone and sarcastic nature of the response from the on duty bank manager is not acceptable. Raquel Howard’s condescending tone and the sarcastic nature of her “enplaning bank regulations” was both inaccurate and not the questioned asked. The simple question was “what steps do I take to close my account after we clear the check I just deposited and my mid-month pay clears”. I noted our other bank of 35 years in Wyoming does not appear to follow this same “required” banking regulation of seven (7) business days. It is misleading to inform the public that something is required “by law” when it fact it is a Well Fargo set of requirements that are being cited.

This is not the first time employees of this bank have responded in an unprofessional tone as if the general public has no concept of how banks and financial institutions work and the regulatory nature of the banking industry and associated financial institutions. Of late, the national news has well documented the issues all financial institutions from predatory lending practices, misrepresentations and generally poor practices that do not protect the public but the financial institution and its management.

We will be closing our account within the next 45 days. I will be sending information to every oversight agency I can locate noting the various “laws” this bank branch has cited as required. I will also establish a website to collect complaints to forward and through the use of social media provide the actual site that differentiates a bank’s set of regulations under which that bank operates versus the actual legal and regulatory requirements, something I would suggest you point out to your bank manager, Raquel Haward. I will certainly be letting all of our employees and my associates (email list, Face Book, LinkedIn) know of the poor service and misrepresentations this bank has and continues to make. As to the comments of being a billion dollar bank (wasn’t MCI, Blockbuster and Enron all billion dollar companies and then there was that whole bank renaming and failures – too big to fail), who cares.

I am just tired of poor, condescending service and being addressed in a manner that I couldn’t possibly understand the complexities of banking “laws”, again someone might discuss the difference between Wells Fargo’s regulatory compliance versus banking regulations and laws. The Burke Wells Fargo Bank is not doing your brand well.

There are still smaller banks that understand customer service and addressing their client base in a civil and understanding tone and not as if we all are the disenfranchised populations banks have taken advantage of for far too long. One of them is in Cheyenne Wyoming.

Looking forward to finding the “banking law” that requires all banks to withhold deposited funds for seven business days.