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We went for a one night break, the staff were fantastic as was the food.
The room was a little disappointing, it was very cold and the shower leaked massively. It had the feel of somewhere that was due a bit of TLC. This was the reason for 4 out of 5 and not top marks. However would go again.

Just back from a short 1 night stay. Was very taken by the place. Staff all very warm and obliging. Room was fine. Food was excellent. Ate from the market menu. My wife said the apple crumble was best she ever tasted. And the breakfast was excellent too. Got a great feel to the place. Would definitely go back

We booked a "Toasty Treat" package for dinner, bed and breakfast. It included scones and tea/coffee upon arrival. we upgraded to a superior room and the deal was £179. The hotel was beautiful. All of the staff were so friendly. We were warm and comfortable in the room and the food in the restaurant was excellent.

There are so many positives to add to those previously mentioned by other guests. Amazing welcome and responding to a late in the day booking made with great and helpful Reception staff. The room allocated was nice, clean and super comfy beds. The evening service asking if we needed any further toiletries or towels is a lovely touch. Our request...

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Thank TraceysTravel

Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Dear TraceysTravel,
Thank you for taking the time to review your visit to the hotel. We are very disappointed to hear that you didn't enjoy your dining experience as much as in previous visits. Once again, our apologies for the issues you experienced and we are truly sorry that you left feeling slightly disappointed. On a more positive note, we're...

We had stayed and eaten here before (2012) and whilst the room we were given was very average then, the food was of such high standard that we were very impressed and have told a lot of people about how good this place is for dining. However, we stayed here at the back end of November 2016 and had been...

We arrived to a champagne and treats plus afternoon tea! All too much, but no bother boxed up and refrigerated to take home the next day. Then in the evening canapes in the bar followed by the 6 taster menu, at first, thought this is a bit lightweight and won't be particularly filling... how wrong was I, it was absolutely...

We arrived for a couple of nights with friends , the reception staff were great and friendly , however the double room was very small , and the bathroom tiny . The room was in need of refurbishment , paint peeling off, tired and worn curtains etc.
Dining was not a great experience , the choices limited. , of which...

Couldn't fault the staff, however it was extremely expensive for the offering, with add ons at every opportunity. The room was clean and pleasant, but the bathroom absolutely minuscule. The worst part that made it drop at least one if not two tars was our dining experience. The menu was very poor, with vast supplements on any decent dishes. The...

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Thank Jenny C

Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Dear Jenny C,
Thank you for your feedback following your visit. We're very disappointed to read that you felt the menus were too expensive and weren't to your liking, especially as many of our other guests thoroughly enjoy the food. With regards to the fish and chips, as you were made aware this dish is not actually on any of...

Delighful hotel very high stanard which i know wil even get better shortly thanks every one for makeing my visit special see u all soon would recomend all to try this lovely hotel for a special break or delightful afternoin tea or even better consider for your wedding

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Thank james r

Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Dear Mr Robinson,
Thank you for your lovely comments and we shall look forward to seeing you again soon.

We have stayed at the Black Swan many times and absolutely love it. A warm ambience throughout with wonderful staff. The hotel has a lovely country feel and the restaurant is superb. Will definitely go again.

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Thank 387davejan

Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Dear 387davejan,
We're so pleased to hear you had a wonderful stay with us again and look forward to welcoming you back in the future.

Located in one of Yorkshire's prettiest market towns, The Black Swan in Helmsley is a superb historic inn, turned boutique hotel. Dating back to the C15th the hotel, rich in history and charm, blends antiques with classic contemporary design creating the perfect place for a relaxing break. With its own 3 AA rosette restaurant and award winning tearoom, The Black Swan Hotel provides the perfect backdrop for a romantic getaway and a chance to escape the everyday stresses and strains....more less

Additional Information about The Black Swan Hotel

Price Range:
RM847 - RM1,649 (Based on Average Rates for a Standard Room)

Hotel Class:4 star — The Black Swan Hotel 4*

Number of rooms: 45

Reservation Options:

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Also Known As:

Black Swan Helmsley

Black Swan Hotel

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