I have been with Trabuco Self Storage for a little over 2yrs and I have to say that it's been good. They have treated me with respect and professionalism any time I have had a question or concern. I remember about 6 months ago I was late on my payment and they had tried to contact me several times, but what they did not know is that I was in the hospital and to my surprise they were able to work with me to be able to catch up.The staff is friendly, helpful and fair.
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I rented a 10x12 for $169 per month since November 2008. Pouch Storage El Toro advertised 25% discount for the first four months. But I was never given the discount. I sent in a check for 75% of the monthly rent and they kept sending it back because it was not for the full amount. And because they never deposited my checks, they charged me $45 per month for late and lien fees.
Cons: Forced to pay late charges and the place smells
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