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I am not sure my system is infected...but it takes a long time to boot and yesterday my printer (HP) doesn't allow me to check ink levels anymore with its toolbox function. Please check the information out for me....

We are sorry to see your topic is over three days old and no one has yet been able to respond and offer help.

If you still require assistance, please post a link to your topic in our
Waiting for help with malware removal? forum, and our staff will make an effort to assist you as promptly as possible. Only post a LINK to this topic, DO NOT post your DDS log!

Please do not reply to this topic.

If you haven't posted within two days in the "Waiting for help with malware removal?" forum, we will assume you have been able to get assistance in other ways and this topic will be closed.

Any recommendations made are for your computer problems only and should NOT be used on any other computer.

Please DO NOT run any scans/tools or other fixes unless I ask you to. This is very important for several reasons. Here are just two of them: 1. The tools that we use are very powerful and can cause >>irreparable damage<< to your computer if not used correctly.2. Commercial scanners, for the most part can not completely remove some of the more "resistant" infections. This makes it much more difficult to get rid of completely.

If you get stuck or are unsure of something please ask for a further explanation, do not guess.

It will require more than one round to properly clean your system. Continue to respond to this thread until I give you the All Clean! even if symptoms seemingly abate.

Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.If for any reason you cannot complete instructions within that time, that's fine, just put a post here so that I know you're still here. We get a lot of people who simply leave & if there is no contact for that amount of time I will have to assume you have abandoned your topic.

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.

Thanks

DDSDownload DDS.scr by sUBs from one of the following links & save it to your desktop.Link 1Link 2

Double-Click on dds.scr and a command window will appear. This is normal

Please bare in mind that as volunteers with real life to contend with, we can only take on so many topics at a time. This means that holding open a topic that is not active potentially means someone else is missing out on help. I'll hold this for another three days, however after that it may have to be closed.

Sorry... do you mean the logs open in Notepad or the application itself? When you double click on it do you get the Open File - Security Warning dialogue box, with the option to Run or Cancel?Could you explain in detail what is happening when you click to run DDS please.

I get a Open file - security warning box with the options of run or cancel and a checkbox for always ask before opening this file. When I click run I gen a notepad window with mostly gibberish but the first line says "genMZ ÿÿ ¸ @ € º ´ Í!¸LÍ!This program cannot be run in DOS mode."

Gmer takes a long time to run. I tried to let it run last night but the system rebooted before I could get a log from it. I will let it run tonight and try to catch it before I go to bed.

1/9/2010 7:32:56 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Windows Search service to connect.1/9/2010 7:32:56 PM, error: Service Control Manager [7000] - The Windows Search service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.1/9/2010 7:32:55 PM, error: DCOM [10005] - DCOM got error "%1053" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}1/9/2010 7:32:42 PM, error: Service Control Manager [7024] - The Windows Search service terminated with service-specific error 2147749155 (0x80040D23).1/9/2010 7:16:30 PM, error: Service Control Manager [7034] - The O&O Defrag service terminated unexpectedly. It has done this 1 time(s).1/13/2010 12:07:43 AM, error: Service Control Manager [7000] - The ZoneAlarm ForceField IswSvc service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.1/12/2010 11:57:55 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the TrueVector Internet Monitor service to connect.1/12/2010 11:57:55 PM, error: Service Control Manager [7000] - The TrueVector Internet Monitor service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.1/12/2010 11:57:15 PM, error: Service Control Manager [7034] - The TrueVector Internet Monitor service terminated unexpectedly. It has done this 1 time(s).1/12/2010 11:36:15 PM, error: Service Control Manager [7000] - The Application Layer Gateway Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.1/12/2010 11:35:10 PM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the service.1/12/2010 11:34:40 PM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the ALG service.1/12/2010 11:29:54 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the ZoneAlarm ForceField IswSvc service to connect.1/12/2010 11:28:35 PM, error: Service Control Manager [7031] - The ZoneAlarm ForceField IswSvc service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.1/12/2010 11:26:49 PM, error: Service Control Manager [7034] - The Java Quick Starter service terminated unexpectedly. It has done this 1 time(s).1/12/2010 11:26:47 PM, error: Service Control Manager [7000] - The Zune Bus Enumerator service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.1/12/2010 11:26:46 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Zune Bus Enumerator service to connect.1/12/2010 11:26:16 PM, error: Service Control Manager [7031] - The Zune Bus Enumerator service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service.1/12/2010 10:05:45 PM, error: Service Control Manager [7034] - The MozyHome Backup Service service terminated unexpectedly. It has done this 1 time(s).1/11/2010 11:24:57 PM, error: Service Control Manager [7034] - The iolo System Guard service terminated unexpectedly. It has done this 2 time(s).1/10/2010 10:17:47 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the iolo System Service service to connect.1/10/2010 10:17:47 PM, error: Service Control Manager [7000] - The iolo System Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.1/10/2010 10:17:46 PM, error: DCOM [10005] - DCOM got error "%1053" attempting to start the service ioloSystemService with arguments "" in order to run the server: {C8C3CC37-0CEC-41F2-ADA6-D0DB4C0342B0}1/10/2010 10:17:36 PM, error: Service Control Manager [7034] - The iolo System Service service terminated unexpectedly. It has done this 2 time(s).1/10/2010 10:17:34 PM, error: Service Control Manager [7034] - The iolo System Guard service terminated unexpectedly. It has done this 1 time(s).1/10/2010 10:15:20 PM, error: Service Control Manager [7031] - The Windows Search service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.1/10/2010 10:14:10 PM, error: Service Control Manager [7034] - The iolo System Service service terminated unexpectedly. It has done this 1 time(s).1/10/2010 10:14:09 PM, error: Service Control Manager [7034] - The iolo FileInfoList Service service terminated unexpectedly. It has done this 1 time(s).1/10/2010 10:14:09 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Lbd1/10/2010 10:14:09 PM, error: Service Control Manager [7022] - The Windows Search service hung on starting.

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