Patient Experience Star Ratings

At Mount Sinai, our mission is to provide exceptional patient care. To help patients feel more confident about their choice of doctors, we provide patient experience star ratings based on information collected by an independent organization, Press Ganey, which surveys hundreds of thousands of our patients every year. We hope this information will help you choose the doctor that is right for you.

What is the “Patient Experience Star Rating?”The Patient Experience Star Rating reflects our patients’ perception of how well their Mount Sinai physician communicated with them during an office visit. The Star Rating is based on patient responses to three questions on the Clinician & Group CAHPS (CG-CAHPS) Survey, a standardized questionnaire developed for use by Medicare:

During this visit, did this provider explain things in a way that was easy to understand?

During this visit, did this provider listen carefully to you?

Would you recommend this provider’s office to your family and friends?

Who receives a CG-CAHPS patient survey?Patients are randomly selected to receive a survey, either via mail or email, in which they are asked to provide feedback about their experience. That feedback is shared with physicians and medical practice leaders to help us improve and to recognize exceptional physicians.

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Dr. Grace Hyun is the Associate Director of Pediatric Urology at The Mount Hospital. She is Board Certified in Urology and has a certificate of added qualification in Pediatric Urology. Her clinical specialties include the evaluation and treatment of children with urinary tract infections, vesicoureteral reflux, incontinence, hypospadias and hydronephrosis.

Prior to being named Associate Director, Dr. Hyun was an Assistant Professor of Urology at Columbia University Medical Center as the director of the Stone Center and the medical director of the Voiding Center. Dr. Hyun has received multiple awards including Physician of the Year by the Department of Nursing, Arnold P. Gold Humanism and Excellence in Teaching Award by the College of Physicians and Surgeons, and Teacher of the Year in the Department of Urology. She is the recipient of multiple Patient's Choice and Compassionate Doctor's awards.

Dr. Hyun is involved in research regarding adolescent varicoceles, resident teaching and pediatric bladder cancer. She has authored numerous articles, chapters and presented at national meetings. She is an active member of the Society of Pediatric Urology as well as the American Urological Association.

In the News: Dr. Grace Hyun discusses the importance of hydration in The Daily News feature The Daily Check Up.

The Patient Experience Rating is an average of all responses to care provider-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5, with 5 being the best score.

Physicians and scientists on the faculty of the Icahn School of Medicine at Mount Sinai often interact with pharmaceutical, device and biotechnology companies to improve patient care, develop new therapies and achieve scientific breakthroughs. In order to promote an ethical and transparent environment for conducting research, providing clinical care and teaching, Mount Sinai requires that salaried faculty inform the School of their relationships with such companies.

Dr.Hyun did not report having any of the following types of financial relationships with industry during 2015 and/or 2016: consulting, scientific advisory board, industry-sponsored lectures, service on Board of Directors, participation on industry-sponsored committees, equity ownership valued at greater than 5% of a publicly traded company or any value in a privately held company. Please note that this information may differ from information posted on corporate sites due to timing or classification differences.

Mount Sinai's faculty policies relating to faculty collaboration with industry are posted on our website.
Patients may wish to ask their physician about the activities they perform for companies.

Physicians who provide services at hospitals and facilities in the Mount Sinai Health System might not participate in the same health plans as those Mount Sinai hospitals and facilities (even if the physicians are employed or contracted by those hospitals or facilities).

Information regarding insurance participation and billing by this physician may be found on this page, and can also be obtained by contacting this provider directly. Because physicians insurance participation can change, the insurance information on this page may not always be up-to-date. Please contact this physician directly to obtain the most up-to-date insurance information.

Insurance and health plan networks that the various Mount Sinai Health System hospitals and facilities participate in can be found on the Mount Sinai Health System website.