Technical Support Program

As a Modcon service agreement customer, we’ll ship you replacement parts up to 2 working days after receipt of your call. As a service agreement customer, the expedite fee is waived and you will receive an additional discount off the purchase of the material.

Site Management Guide

To aid us in efficiently maintaining your system, all system specific documentation is stored and all service calls and their disposition recorded in an on-site logbook.

Hotline
The technical support department offers competent advice concerning technical questions. Inquiries can be addressed to analytical specialists by phone, fax, e-mail or web site round-the-clock.

Call Management

Our automated call management system ensures that your service calls will be answered promptly and efficiently. All service-related calls are logged, prioritized, and efficiently managed. A real-time clock is activated as your call is entered into the system. Status updates and messages are logged to provide a clear audit trail of all related activities. Call management is provided 7 days a week.

Training

Courses for customers’ planning engineers, operators and service personnel are carried out regularly in our own training centers. Training is also possible on the customer’s premises if requested.

Repairs

Identified repairs are carried out on short notice in certified repair centers. To shorten downtimes, certain devices and components can also be replaced from an exchange pool.

Spare parts management

Efficient delivery logistics and the provision of spare parts in regional warehouses guarantee the required spare parts are available at the correct location at the correct time. Service contracts are also available to allow Modcon to manage your spare parts requirements.

Analytical Service Agreement Features

Our Analytical Service Agreements can be tailored to your individual requirements. Modcon provides you with the exact level of support and coverage your process requires.

Software Updates

Modcon uses powerful software to set new industry standards for moneysaving capability and ease of use. To maintain its value and industry-leading position, this software is regularly updated and enhanced. Under a Modcon service agreement you will automatically be notified of new software releases at no additional charge.

Modcon was founded in 1972 and has 40-years experience in process analysis, control and optimization for production of high value and on-specification products at optimal cost and minimal environmental burden.

Today Modcon is pioneer in the way for the next generation of process analyser systems for Oil Refineries, Natural Gas, Chemical and Energy Industries.