FREQUENTLY ASKED QUESTIONS

Seeking more information on the products and services in our stores? Find the answers you need all in one place. Please contact us directly if you require additional assistance.

Duty Free

1. What does it mean to shop “duty free”?

Shopping duty free allows international travelers to conveniently purchase goods in a foreign country for personal use without having to pay some or all local duties and taxes in that country.

Purchases may still be subject to duties and taxes at your final destination if they exceed your duty free allowance. Please see Question #4 below or speak with a member of our staff for more information.

2. Who can shop duty free at DFS and T Galleria stores? What documents will I need to show to shop duty free downtown?

Anyone can shop at DFS and T Galleria stores. However, only international travelers with outbound plane tickets can purchase items duty free.

DFS and T Galleria by DFS stores offer the finest selection of Beauty, Fragrances & Well-being, Fashion, Watches, Jewelry & Accessories and Spirits, Wine, Tobacco, Food & Gifts from the world’s leading luxury brands. To view a complete list of brands, please click on our "Featured Brands" tab, located at the top of the page. You can also view our full store directoy by clicking on "Our Stores."

4. How many duty free products can I purchase?

How much you can purchase depends on your next destination. Purchases that exceed your duty free allowance will be subject to duties and taxes upon arrival. Please see below for a list of DFS destinations and their duty free allowances or speak with a member of our staff for the most up-to-date information.*

Singapore
● Alcohol: 1 liter of wine, 1 liter of spirits and 1 liter of beer; 2 liters of wine and 1 liter of beer; or 1 liter of wine and 2 liters of beer**
● Tobacco: All tobacco products must be declared upon arrival
● Gifts: Total cannot exceed S$600 for travelers who have been out of the country for 48 hours or more, S$150 for travelers who have been out of the country for less than 48 hours

**This duty free allowance does not apply to travelers arriving from Malaysia.

United States of America***
● Alcohol: 1 liter
● Tobacco: 200 cigarettes or 100 cigars
● Gifts: Total, including tobacco, cannot exceed US$800 for residents who have been out of the country for 48 hours or more, US$200 for residents who have been out of the country for less than 48 hours, US$100 for non-residents who will be staying in the country for 72 hours or more

***For travelers arriving from Caribbean and Latin American countries or a U.S. insular possession, please speak with a member of our staff.

*These rules and regulations are subject to change. Please see store for details.

5. Will I be able to transfer with all my duty free purchases?

Travelers with at least one transit stop between their departure airport and their final destination are advised to make duty free purchases at their last transit port.

Transiting passengers are usually required to disembark with all their carry-on and personal items before being re-screened at a transit screening point and allowed to re-board their aircraft and continue on their journey. To ease this process, only carry Liquids, Aerosols and Gels (LAGs) in containers of 100 milliliters or less, packed in an approved Security Tamper-Evident Bag (STEB) along with proofs of purchase. Each traveler is limited to one bag and the maximum capacity of the bag cannot exceed 1 liter. Please speak with a member of our staff for the most up-to-date information.

General

1. How can I contact DFS Customer Care Team?

Our Customer Care Team is available during normal store operating hours. You can find all of our customer service information by clicking on the "Contact Us" link located at the bottom left-hand corner of every page.

Log In

1. How do I login / sign out of my DFS.com account?

If you wish to log in to your account, please select the "Sign In" option at the top of the homepage and enter your username and password when prompted. To sign out of your account, please select the "Sign Out" option at the top of the homepage.

LOYAL T

What is the LOYAL T by DFS program?

The LOYAL T by DFS program is an exclusive multi-tiered loyalty program that offers special access, benefits and privileges to its members. The program connects members within the different levels to a range of increasing benefits, including access to products, select services and bespoke experiences that are reserved for the highest tier.

What privileges will I receive after joining the LOYAL T by DFS program?

You will be able to enjoy exclusive member benefits and experiences, the latest DFS news, promotions and product launches. The higher your tier, the more benefits and exclusive rewards you will enjoy. Please click here to learn more about the LOYAL T by DFS program.

What are “Points” and how do I earn and redeem them? What are “Status Dollars” and how do I earn them?

Points refer to DFS currency which can be earned and redeemed for rewards. The higher the tier, the more points you will earn for the same amount spent. Status Dollars are an indicator of your spending and membership tier. As a member, you will be able to earn Points and Status Dollars upon every purchase at select DFS Group stores and brands. Simply present your LOYAL T by DFS membership card. Please click here to learn more about earning Points and Status Dollars.

Once you have accumulated a minimum of 1,000 Points, you may redeem them towards a wide selection of products or gift certificates at participating DFS Group stores and brands by presenting your membership card. 1,000 Points hold a redeemable value of US$10 for use.

Where can my membership card be used?

You may use your membership card to earn Points and Status Dollars at select DFS Group stores. Do not forget to present your card each time you make a purchase at participating locations and brands.

How do I replace a lost card?

If you lose your LOYAL T by DFS card, please email LOYALT@dfs.com or approach one of our sales associates or Client Services representatives in store. In order to ensure that we protect the personal data of all of our members, we will ask you to present proof of identity.

How can I change my personal information?

Please approach any member of our staff or one of our Client Services representatives in store. You may also email us at LOYALT@dfs.com to update your personal information. In order to ensure that we protect the personal data of all of our members, we will ask you to present proof of identity.

Please add your email address to the newsletter sign-up form located at the bottom of this page. This will lead you to a registration page where you can choose your preferences.

2. Can you take me off your mailing list?

If you wish to unsubscribe from our mailing list, please log in to your DFS.com account, select "Communication Preferences" within account details and un-check "Latest updates on special offers, events, products and services." You can also use the unsubscribe link located at the bottom of every newsletter from DFS.

Password

1. What do I do if I’ve forgotten my password?

To reset your password, please follow the "Forgotten Password" instructions on the sign-in page. Please note, for security reasons, we are unable to send you your old password via email.

Please be assured that your personal information is kept private and confidential. For more information, please read our Privacy Policy in full.

Products

1. How do I search for a product?

Simply type in your search query into the empty search field, located at the top right-hand corner of every page. Additionally, you can search for products by brand by using our "Featured Brands" tab, located at the top of the page.

2. I saw something in-store, but it's not online. How can I find it?

The products featured on DFS.com are only a selection of the merchandise available in our DFS store locations around the globe. If you have seen something in-store that you can't find on DFS.com, please visit our "Contact Us" page and submit a product inquiry or call our Customer Care Team. Our Customer Care Team will be happy to assist you in your search and will follow up on your request in a timely manner.

3. I saw something on DFS.com that is no longer available. How can I find it again?

First, try using our quick search function located at the top right-hand corner of every page to locate your product. If the product is no longer available on DFS.com, it may be that the product is no longer in stock. Please visit our "Contact Us" page to submit a product inquiry or call our Customer Care Team. Our Customer Care Team will be happy to assist you in your search and will follow up on your request in a timely manner.

Purchases

1. What is DFS's store exchange/return policy?

DFS offers a 100% quality guarantee on all merchandise we sell. We will exchange or return any merchandise with its original receipt. Please contact DFS customer service center.

1. Do I need to register with DFS.com in order to view products online?

No, however to access DFS.com's special online features, such as creating your own personal Wish List or viewing our DFS newsletter, you will need to create an account. Registering is easy and can be done in three simple steps. Don't miss out on hearing about all your favorite brands and products at DFS first.

2. How can I register with DFS.com?

Simply click on the "Register" link located at the top right-hand corner of every page to create a DFS.com account.

Shopping

1. Can I buy from this website?

No, not at the moment. Currently, this site is only designed to give you information about the wide range of products available for purchase at DFS Group stores.

2. What can I find at DFS.com?

DFS offers luxury products in the Fashion & Accessories, Beauty & Fragrances, Watches & Jewelry, Wines & Spirits, and Food & Gifts categories. To view a complete list of brands, please click on our "Featured Brands" tab, located at the top of the page. You can also view our full store directory by clicking on "Our Stores".

3. What brands does DFS carry?

To view a complete list of brands, please click on our "Featured Brands" tab, located at the top of the page. You can also view our full store directory by clicking on "Our Stores".

4. How can I check the store availability of an item I am interested in?

Products featured on our site are available at the store location selected, but stock status of products always fluctuates. If you would like to inquire about additional product availability (e.g. a product not found on our website), please view our "Contact Us" page and send us product information for the item you are interested in as well as the DFS store location you would like to visit. Our Customer Care Team will follow up on your request in a timely manner.

5. Can I collect a product from one of your stores?

No, not at the moment. Currently, this site is only designed to give you information about the wide range of products available for purchase at DFS Group stores. Other facilities to improve your buying experience are under way and will be announced shortly.

6. Does DFS have seasonal sales?

Yes, we run annual Spring and Holiday Sale events. Be sure to follow us on Facebook at www.facebook.com/DFSOfficial to receive the latest news on DFS sales and promotions.

7. Where can I buy a DFS gift card?

DFS gift cards are coming soon. Follow us on Facebook or sign up for our newsletter to find out when they will be available and how you can purchase them.

8. Where can I spend a DFS gift card?

DFS gift cards are coming soon. When they arrive, you will be use them in any store and at any of our DFS Airport locations.

After Sales Centers have been conveniently set up in key locations to ensure that no matter what your travel agenda, there is a location nearby to answer all of your customer care questions post purchase. Please see the list below to find a location near you.

We secure a large number of products that are exclusive to DFS or to selected travel retailers only. For example, a product might be exclusive to DFS for a selected period of time (which will be detailed), or might not be available for purchase anywhere else.

14. What documents do I need in order to shop at DFS downtown stores?

You don't need any travel documents to shop at our non-airport stores.

15. Does DFS offer a personal shopping service at airport locations?

DFS has no personal shoppers to assist our airport customers.

16. What documents do I need in order to shop at DFS Airport stores?

In order to shop at DFS, you must have your flight itinerary with you, including your date of travel, airline and airport arrival information.

17. Can I purchase duty-free items before boarding my plane?

Yes. We even have an in-store tablet app, "DFS I Gate," at certain airports where you can select products to have delivered to your gate for ease and convenience of duty-free shopping.

Store Hours

1. What are the opening hours for DFS stores?

You can find all of our store information by clicking on the "Contact Us" link located at the bottom left-hand corner of every page.

Store Info

1. How can I contact the store?

You can find all of our store information by clicking on the "Contact Us" link located at the bottom left-hand corner of every page.

2. Where can I find DFS Stores?

Please visit our "Our Stores" section at the bottom of the page for more information.

3. Where can I find DFS Airport stores?

Please visit our "Our Stores" section at the bottom of the page for more information.

It's easy and can be done in three simple steps: 1) See an item you love? Click the heart or "Save To Wish List" button and we'll add it to your list. 2) Under "My Account," select "My Wish List" to view, update and share your favorite pieces. 3) Present your Wish List to any of our sales associates to locate these items in our stores.