Q: Do I need to pay the sales tax?
A: No, there is no sales tax on our site.

Q: What are the accepted payment methods?
A: We accept Credit Cards.
Q: Do you accept international orders?
A: Yes, we accept orders from Australia, Belgium, Canada, Denmark, Finland, France, Germany , Greece, Greenland, Hong Kong, Ireland, Japan, Korea, Luxemburg, Malaysia, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, Taiwan, United Kingdom and the United Stated directly though our website. If your country or area is not in the list, contact us. We can ship your order almost anywhere in the world.

Q: Is my payment on your site secure?
A: All online payments are safe and secured. Our website has created a secure transaction environment. The ordering system we used is the industry standard for encryption technology-to protect your private information registered on our site. The encryption system provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.

Q: What should I do if I am getting an error when I pay with my credit card?
A: If you are trying to checkout using credit card as your payment method but receiving an error, please go back and place an order again, your previous orders placed without payment should be cancelled within 24 hours. Please check with your credit card company to verify that your card is in good standing, if your three orders or more did not go through, please contact us for assistance.

Q: What would happen if my order did not go through but my credit card charged?
A: If you did not receive an order confirmation number within 24-48 hours, your order was not completed. If your credit card is charged for the unsuccessful order, we will return funds to your credit card account. The refund will appear on to your credit card account within 24-48 hours, depending your credit card company's processing time. All successful orders that receive an order confirmation number will be charged when the item is shipped from our warehouse.

Q: What can I do, if I cannot place an order successfully online?
A: If you encounter this problem, please try the following steps: First, please clear the cookies, restart the browser, turn off Firewall and then try again. Second, if the problem persists, please change another computer or another internet browser, such as Firefox, and then try. Or you can try to login after several hours. Last, if the above steps don't work, you can contact us.

Q: Are all your items in stock?
A: Generally speaking, all of our items listed on the website are available. But occasionally some items may be out of order due to strong demand. If you pickup an item and pay for it, but for any reason it is not available, we will contact you as quickly as possible, and either suggest you to choose the other similar item or process a promptly refund to your account.

Q: Can I change my order after my credit card is charged?
A: Please be advised that once an order has been placed and processed, it is difficult to make modification and cancelation. If you want to change your order, please click the button contact us. We shall do our best to accommodate your situation. But once your order has been shipped, the order cannot be changed or cancelled.

Q: Can I cancel my order?
A: Cancellation must be requested before the item has been shipped. We typically processed the order within 24 hours and shipped the item within 24-48 hours. After the item has been shipped, the order cannot be cancelled.

Q: How do I cancel an order?
A: Please contact our customer service via email within 24 hours of purchasing. But please be advised that sometimes the items are shipped within 24 hours after the placement of the order, depending on the time you place the order - the closer to the parcel pick-up time (by shipping companies), the faster the items are shipped.

Q: How can I track my order?
A: You can check the status of your order at any time by going directly to the links provided by our customer service via email. Please note that you should have the order number and email address to track the order status. We will email the tracking number to you. Please note that carrier's website may not update the records and parcel status in time.

Q: What should I do if my order never arrived?
A: Be sure that all of your orders have shipped already. If your order displays your package on the tracking website has been sent, and you don't receive it in 2 weeks; please contact customer service for assistance.

Delivery time
Receipt of international orders take 4-8 business days. Generally, the total processing time and shipping are equal to the total delivery time. The processing time generally ranges from 24 hours to 2 days. Processing time includes receiving your order, transmitting information to the appropriate warehouse, packing and shipping the item to. After completing the treatment, the expedition begins. Transport time is the transit time express delivery from the warehouse to your delivery address.

International Shipping
We offer express delivery with insurance and confirmation tracking shipping box. It usually takes 4-8 working days for delivery. 24-48 overtime for processing time and can take up to 48 additional hours in case we need to contact the payment processor for credit card verification.
We will not be liable to charge customs fees in each country. We charge full shipping price for all returns and international trade.
* For packages that are not claimed or returned because of incomplete address, the actual shipping costs will be deducted from the refund.
* If your order does not arrive on time, there may be delay due to compensation processing customized for your country. Feel free to email us to help you locate your package at any time.

Order Tracking
Order tracking is available in the My Account page or send you a tracking link with the tracking number by email when the order was shipped.
If your order appears late, you should consider the following points:
* Delivery occurs only on weekdays, Monday through Friday.
* Of certain holidays that carriers do not pick up or deliver.
* We invite you free to contact us for further assistances.

Return Policy
We're committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries.

Faulty items
Items will be inspected by our Product Assessments team and if the item is deemed to be faulty due to manufacturing or fabric defect, our website will refund or replace free of additional freight charges. If deemed not to be faulty, it will not qualify for an exchange or refund under this return type.

Exchange
* All international returns should be returned to us within 30 days upon receipt of the order.
* The shipping charges for international exchanges are to be paid by customer (Unless the fault was caused by us). All duties, taxes, or fees required to be paid for returned items are the sole responsibility of the customer.

Return instructions
Please follow the instructions below to return an item:
Please send us an email to specify the reason for returning at first, our support staff will provide you the shipping address.
Please take care when unpacking and repacking your products.
Please enclose a piece of paper includes the following information:
* Our name ordered on our website.
* Order number
* Specify the reason for returning the item
* The email address ordered on our website.
Please put this piece of paper, and the product to be returned, into a parcel, and mail to us. Please provide us the tracking number once you have shipped them back. We do not take responsibility for returning goods that are lost in transit. If you are concerned, then we recommend that you send the goods by registered post and retain proof of posting.