Terms & Condition

Please read these terms and conditions carefully as they apply to your use of this website. By accessing or using this website you agree to be bound by these terms and conditions. Ancient Grains Bakehouse may revise these terms and conditions from time to time in order to ensure the highest level of protection for our users and to comply with legislation.

Privacy Policy Ancient Grains Bakehouse values the protection of your privacy, and treats your personal information with the highest levels of confidentiality. Information that you supply directly, such as through an online order, joining our Newsletter database or through general enquiries, is used only to provide the best service to our customers and personal information is always stored securely. All data collected, whether directly or indirectly, is used only by Ancient Grains Bakehouse and will not be provided to any other party without your permission.

Purchasing and Payment When placing an order on our website, we record sufficient personal details to confirm your identity, and to ensure we send goods to the correct address. At no time do we record your credit card information on our site. When you purchase goods at www.ancientgrainsbakehouse.com.au your payment details are processed securely by our secure payment gateway which has the highest possible level of certificate and Secure Socket Layer security. We keep a secure record of your payment details until the point your order is packed and dispatched, to assist with any changes to your order. After your order is processed, your payment details are not stored in any form.

Product Availability Whilst we make every effort to ensure availability of all products shown on this site, at any one time there may be items unavailable. If a purchase of an unavailable item is made, the purchaser will be offered the choice of a full refund, or to choose another product.

Return Policy If we supply an incorrect product, please notify us with an attached photo via sales@ancientgrainsbakehouse.com.au within 48 hours of delivery. We will arrange for the correct product to be sent at no additional cost.

Generally speaking, we do not exchange or refund for change of mind, individual tastes or incorrect products ordered. However, if you are unsatisfied with a product you have received, please email us at sales@ancientgrainsbakehouse.com.au within 48 hours of delivery and we will try to work out a mutually satisfactory outcome.

In the instance that a product is faulty in some way, Ancient Grains Bakehouse will replace the product at no additional cost. Please record & notify us of the batch number of the faulty product (number on the bread tag that closes the bag) and either send a photo of the fault, or return the product back to us, so that our team can investigate the issue.

Legal Obligation We reserve the right to use or disclose any information without notice or consent as needed to satisfy any law, regulation or legal request; to conduct investigations of consumer complaints or possible breaches of law; to protect the integrity of our site and our property; to protect the safety of our visitors or others; to fulfil your requests; or to cooperate in any legal investigation.

Copyright Names, trademarks and logos featured on this site are copyrighted by their respective owners.

Disclaimer Ancient Grains Bakehouse provides this website, including all written and graphical content, on an as is, where is basis and makes no claims of suitability for any particular purpose.

This website may contain links to third party websites that are not controlled by Ancient Grains Bakehouse. Ancient Grains Bakehouse is not responsible for the content of any of these third party websites.

Ancient Grains Bakehouse will not be held responsible for any loss, damage or injury caused by, or related to, the use of any information contained on this website at any time and provides no warranty of any kind.