"People seem to either love Bob Horn's book "Visual Language" or they hate it. Look at the reviews here on Amazon! The key questions is: Why such a polarizing? To me it means that Horn has written a paradigm-busting, pathfinding, boundary-crossing, far-out book -- one that removes our blinders from a phenomenon that is happening all around us, namely a new international, auxiliary language that is emerging. No wonder it arouses controversy."

Bob is a personal friend and the book is a groundbreaking one. Not only does it explain visual language, it employs visual language on every page. It's a true classic and I am glad we are now able to make it available once again.

Infomania: Why we can’t afford to ignore it any longer: "The combination of e–mail overload and interruptions is widely recognized as a major disrupter of knowledge worker productivity and quality of life, yet few organizations take serious action against it. This paper makes the case that this action should be a high priority, by analyzing the severe impact of the problem in both qualitative and quantitative terms. We attempt to provide sufficient supporting data from the scientific literature and from corporate surveys to enable change agents to make the case and convince their organizations to authorize such action."

How to Save the World: "What are the reasons we use faulty judgement, and use the wrong technology for communications?

* Habit: We tend to use the tools we're most familiar, comfortable, and in the habit of using, even when they're not optimal. It takes some practice to train ourselves to think 'what's the best medium to use for this?' before we start or respond to a communication.

* Personality: Some people (e.g. those who are shy about face-to-face meetings) hide behind e-mail even when it's not the right medium. Sometimes it's up to use, the recipients, not to get drawn into time-wasting e-mail threads, and walk down the hall or pick up the phone and talk it through in real time.

* Physical layout: Having people who need a lot of face-to-face contact in offices far apart just to pay homage to the organization chart can obstruct the use of optimal communication technologies.

* Ignorance: If people don't know communication technologies are available, or if they're hard to learn or remember how to use, or too complicated, they won't be used.

* Unavailability: Some organizations refuse to allow IM, blogs, wikis or free collaboration tools or 'free' tools that need to be downloaded to each PC, for security or centralized management reasons. Obviously, if the tools aren't available, less appropriate tools have to be used."