Since updating to 4.10.3.60, my camera no longer detects/records motion. I had no issues PRIOR to updating. I have formatted the SD card, turned off detection zone, turned on detection zone, increased sensitivity to 100, removed the beta app and rebooted the camera. Any other ideas? I’m currently running the public release, not beta.

Hello All,
Our Pan Cam IS recording events now, however, we are not getting notifications.
In the app, events, it does not show an alert that an event has been posted. I get no alert on the phone either. The only way I actually know that an event has been recorded is open the events and see if there are recordings.
Hopefully, wyze will get the visual and audible intrusion alert notifications working soon as it is one of the main reasons we buy the cams.
regards,
Perdido Beach

I apologize for my delay in getting back here. For those experiencing problems, please give me your support ticket numbers if you have any. For those that haven’t submitted a support ticket yet, please fill out this form and then tell me what support ticket number you receive. We are definitely running further behind than we would like to be and we’re sorry about that. We’re working on adjusting things internally to help alleviate the delay in responses.

I received another WyzeCamPan camera today and got a failed message when trying to update the firmware via the app. After that fail was unable to reconnect to the camera to try again and was forced to resort to “Plan B”— downloading the firmware to a micro SD card, which was successful.

I just bought a Pan. It did one update to 4.10.3.40.
It is prompting for this update to 4.10.3.60…but it keeps failing.
What do?
I have power cycled the cam.
Has no sd card in it yet, as i just got it and am tyring to setup.

agreed with HDRock, lots of people are getting failed messages but if you look again it really did upgrade.
BUT, if you are still having problems you can flash to the .60 firmware or you can ask support or Gwen to push it out to you which is my preferred option if a cam is being sassy.