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Latest Reviews

Norwegian Air Shuttle Review
Having flown across the Atlantic Ocean from the UK to Florida many times on almost all of the major airlines, as well as with some budget ones and in all cabin classes, I thought it was time to sample what was on offer from the 'new kid on the block'...Norwegian Air Shuttle from Gatwick to Fort Lauderdale and return.
On studying the many variations of prices as to seating, food and on board amenities, I chose to fly in its Premium Cabin, selected and pre-booked…
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Their policy of not giving credit for a booked flight that needs to be rescheduled is appalling. Unlike any other airline in the world. Finally had to lose $1500 because I was unable to make my flight or have an chance to rebook.....even with a penalty! It is the worst kind of business and shouldn't be tolerated or allowed. Don't patronize them. Ever…
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Booked via the internet from Australia - then realised I had made an error in my flight. I tried to change online, but it would not accept the change and referred me to ring their contact centre. The contact centre did not answer a number of times so I tried their chat line - it also did not operate outside EU time, so I had to wait until the chat line opened. I am some 9 hours ahead of Norway time so morning is evening in Australia.
I contacted via chat as soon as they opened, but the chat…
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Literally nothing good about our experience. Diverted and delayed to Shannon, Ireland for 12 hours, causing us to miss a full day of our honeymoon. On the return flight, I was forced to check my small carry on which was then lost. It's been missing for a long time and I have never been able to speak with a customer service rep. I plan on taking this issue as far as I can. Unbelievable, terrible service…
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Just got back from Fuerteventura. Flew out from Gatwick, check in was super slick 4 of us were airside within 15 minutes of entering the airport. Boarding was a breeze, the flight was easy, legroom was good and the staff were all lovely. Coming back was similar but with a 10 minute delay - no big deal. All in all the best flight experience we've ever had for short haul and we are looking to use them again on our next holiday, I'm a tight so-and-so but would pay a little more to fly Norweigan…
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We fly Norwegian Stockholm (Arlanda) to Madrid (Barajas) on the 27th July, In general the flight was pleasent, the plane was comfortable and clean, the staff could have been more friendly and helpful but could have also been alot worse. The problem comes from Norwegian when something goes wrong, and believe me it will i have been monitoring Twitter and Facebook since my trip with them, and the Twitter hashtag #NeverFlyNorwegian and the Facebook group "Norwegian Airlines Experiences From Hell"…
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June 12, 2014, Flew from LAX to CHP on WORST transatlantic flight!! Paid extra $89 dollars to select seats for us and our two small children. First, I chose Norwegian because they touted their new Dreamliner aircraft and all its amenities. When we arrived at the airport they had changed our seats because they contracted a Portuguese outfit for the flight. We had to argue with them to make it right and were not able to sit together. Why charge us $89 dollars? The airplane and FA service was…
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Since our son has moved to Finland various members of our our family have made repeated trips to visit, each time the best price has come from Norwegian Air. the planes are modern many with wifi. The most noticeable difference with other 'budget' flyers is the leg room or the fact that there is some, plenty in fact. We have always found the staff helpful and polite, food and drinks are expensive on any short haul flight whichever company. Can not fault Norwegian and have booked to go with again…
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30/05/14 JFK-Copenhagen-Nice. I travel usually and this is my worse travel experience I have ever had. Tiket cost 1263$ . but Service is so poor along with their prepaid food and drinks and snacks are so overpriced, the fly time at 11PM during 7 hours and no Toothbrush,no soap and peaper in toilette, no blanket, it was very cold in airplane and I've caught a cold, No video, screen not work. at Copenhagen fly delayed for 45min, gate number changed 15min before boarding
Never again fly with…
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In the time range of ten days I have taken five Norwegian flights. At all five flights Norwegian changed time, operator and plane. All five times I paid for a convenient flight with the Dreamliner, but ended up in delayed low cost flights from the 80ies. I have my doubts that this Dreamliner actually exists.
I have never been compensated for all the trouble and expenses (lost working days, extra hotel nights and restaurant dinners, etc) that Norwegian has caused me.
I can only hope that…
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Flew LGW to TFS (Tenerife) return. Everything was straight forward. If you forget to print your eticket, they book you in with your passport. No games with extra charges. The plane was on time and it all went smoothly both ways. Had an in flight meal homewards, sandwich + cashews + small beer for £10, which is not too bad and it was entirely acceptable food. The in-flight WIFI worked both ways - and I used it to decide that tbh I didn't really need in-flight WIFI.
The plane was a 737…
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I was on vacation for 7 days in Nice - it took Norwegian 5 days to send my luggage! No compensation exept for the nightgown I had to by. Tried to call luggage service a lot of times everey day to get information about where mu luggage was, they only answered two call and gave wrong information. Really bad!!…
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I booked a return flight with norweigan air through expedia, received an email a few weeks later saying they were moving the return flight forward by about 6 hours, so decided to cancel the return and book a different flight.
After cancelling the return with norweigan air over the phone and waiting 5 weeks for the refund (they said it would take 3-4 weeks) I have just called them to chase up the re-fund to be told I had to go through expedia.
So I called expedia - who then called norweigan…
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I have tried twice to phone the Uk branch of Norwegian air and already I am regretting booking flights with them.
First I phoned them at 4.45pm on a Friday evening. Straight away I was told the office is now closed and I should phone a Norwegian office.. I tried again at 11am on Monday and held on for over 20 minutes unanswered. I was then cut off so never got to speak with a anybody about my question which wasn't answered on their Q and A page
Why isn't there an email address where you can…
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After an e ticketing problem, Norwegian clerk at airport would not take up issue, instead giving me an email address. The company did not respond to me for several weeks, and not until my credit card co. lodged my complaint. Norwegian was TOTALLY unhelpful, unresponsive and I will never use them again. Beware!…
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I normally like travelling with Norwegian, ok price, good comfort, good flight times, flying to and from centrally located airports, etc. On board Wi-fi is great, when it works. But yesterday’s trip from Budapest to Stockholm did not live up to my expectations. Check in at Budapest airport was a mess. No organized queuing system, waiting almost two hour for check in just to get a seating (we had just hand luggage). No online or automatic check in. And the very much advertised free Wi-Fi…
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Daniellemariepedersonmuzz's Response to JanLind's Review

Written on: 29/08/2012

Oh that is so saad! :( I'm traveling with norwegian for the first time on saturday (In 3 days). And i'm going to gran canaria, it's like 5 hours and 25 minutes from denmark!!! The most expected and exciting thing is of course the wi-fi on board.. We didn't order food, and thanks for that because my friends said it was discusting! And I expect there is no tv, or something like that. And that's why I would like to take my computer or phone on the plane so I'm not going to be bored. Oh well it's a nice place i'm going to :-)! Well I hope it's good....