In this course, you will be able develop a systems view for patient safety and quality improvement in healthcare. By then end of this course, you will be able to: 1) Describe a minimum of four key events in the history of patient safety and quality improvement, 2) define the key characteristics of high reliability organizations, and 3) explain the benefits of having strategies for both proactive and reactive systems thinking.

FC

Even though this course is at the beginner level, its is very useful and effective one to learn the subjects which many of us don't know. Thanks you coursera and JHM

BF

Dec 23, 2018

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I work in this field and found all of the material, lectures and quiz material/testing to be exactly what a practitioner needs to focus on patient safety. Thank you!

From the lesson

The History of Patient Safety and Quality Improvement

In this module, you will review the history of patient safety and quality improvement in healthcare. You will start with defining the scope of the problem of preventable harm in healthcare which leads into the history of the work that has been done to date that has helped to define, measure and improve preventable harm. You review three landmark reports to ensure you have a deep understanding of this work. At the end of this module, you will be able to: 1) identify a minimum of four key events in the history of patient safety an quality improvement, 2) describe the key characteristics of each of the three landmark patient safety publications and 3) summarize the impact of preventable harm on patients, communities and society.

Taught By

Melinda Sawyer

Director, Patient Safety

Transcript

[MUSIC] Far too many people suffer harm needlessly. They leave their interaction of healthcare feeling disrespected and not listened to, and we waste far too much money on therapies that don't get patients well. And none of that needs to happen, but there's several narratives that are holding us back from improving safety. The first narrative is that we accept harm as inevitable rather than preventable. It is entirely preventable, and you are capable of doing something about it. The second narrative is that we view safety and quality as a project rather than an integrated management system. Where we align all of our efforts with leadership, governance, training, technology, workflow to work together to end harm. And finally, we tell a narrative that safety's based on the heroism of our clinicians, rather than the design of safe systems. Together we're looking to tell new narratives. Building upon our teams work and experience, and tons of research by many others. We have put together a specialization that will guide us to provide the tools and the resources to tell those new narratives. So we no longer need to accept patient safety as what is estimated to be the third-leading cause of death. We no longer have to accept that a third of patients will leave their healthcare interaction not knowing how to self-care, not feeling respected, not feeling they were listened to. And we'll stop squandering that third of every dollar on therapies that don't get patients well. That translates in the US to over a trillion dollars, about $10,000 per household. Money that could be far better put to use in STEM, in preschool education, in securing the American dream. So folks, this is an enormous opportunity for us to transform healthcare together.

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