FAQ

We want to make sure you find the perfect size and fit for you. Click on the ‘‘?’ next to SIZE on your item’s shop page to get a table of size conversions and measurements. An example is below.

If you still aren’t sure, shoot us a question on Messenger or send us an email to support@recliner.nyc and we’ll help get you fixed up with your perfect size.

Where are goods made?

RECLINER products are manufactured in China. We work with small majority A-graded factories per the Free Trade Association. We are a strong advocate for trade unions who meet regularly with management to ensure that communication is fair and open and that working standards are met. Our manufacturing partners are supported by the BSCI.

Shipping & Returns

What payment types do you accept?

We accept payment via the following methods

All major credit cards

Paypal

Amazon Payments

Quadpay (via Stripe)

What is your Shipping Policy?

Currently we ship only to the US.

USPS is our shipping method and orders are typically processed within 1 business day. When you ship your order we will provide you with a tracking number in your shipping confirmation email. Shipping typically takes 1-3 business days. These times may vary during the holidays. We charge a flat rate of $8 anywhere in the US. We cover the cost of shipping when your order is over $125. We may run shipping promotions and waive fees from time to time during the holiday seasons.

A Same Day delivery service is offered to orders shipping to Manhattan addresses. Order before 12pm Monday to Friday and we'll ship your order by 9pm that day. We charge $15 for this service.

What is your Return Policy?

We accept returns for refund or exchange within 20 days of purchase. This is provided that items are unworn, unwashed and in the condition they were shipped with labels still attached to the garment. Shipping for returns is free of charge, provided you return your items before the return label expires within 7 days.

If you want to return or exchange an item, send us an email at returns@recliner.nyc with your order number in the subject line, including the style names, colors and quantity of the item/s you wish to return. Once approved, your return shipping label will be sent to you via email within 48 hours and you will be notified of its expiry date. Should you fail to utilize the return label before its expiry date, you will have to arrange to return the items at your own cost. There is a $10 charge for processing and re-stocking, except if you are exchanging an item. We do not cover return shipping or processing fees after the first exchange. Items should be returned in the condition they were shipped; unworn, undamaged, fragrance-free and with original tags attached. Quality control reserves the right to charge a cleaning fee of $20 for any worn or damaged item.

What happens if my item has a defect?

Take a picture of the damage as soon as you can and send us an email with your order number in the subject line to support@recliner.nyc. We will happily exchange the item for you. Please note that defective merchandise can only be reported for exchange or refund within 30 days of purchase.

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