Articles: Operational Efficiencies

Historically, Western Michigan University’s 12 on-staff recruiters could visit as many as 40 or 50 high schools in a week and collect up to 1,000 paper cards filled with prospective students’ contact information.

Until the summer of 2013, the primary sources of technology support services at Fairfield University in Connecticut were the reference librarians and circulation staff at the DiMenna-Nyselius Library—not the technology help desk.

Back in 2010, John Carroll University did not have a content management system (CMS) to centrally update and maintain its web presence. “It was a mess and we needed help,” says Mike Richwalsky, the university’s senior director of creative services and e-marketing.

When it became clear that the scientific equipment in hundreds of labs across the University of Pittsburgh campus was not being maintained effectively, professionals in the university procurement department began looking for a new provider to do the job.

Five years ago, UB began recognizing campus departments for their initiatives to save time, money and resources, while simultaneously improving the quality of service and communication provided to constituents.