Pricing Guide, including Terms & Conditions

We provide three pricing options:

1. Do and Charge – ‘Pay on the Day’ (EFT, Cash or Credit Card if available, with receipt emailed)
This option is designed for private householders, and is the best value for money.

$60.00 for the first hour, then $40.00 per additional hour or $20.00 per half hour.

Full Day: $300.00

Materials: charged at cost price, or you are welcome to provide

2. Do and Charge – ‘Pay Later’(Payable within 15 days of invoice date)This option is used mostly by businesses which often have complex administration and payment procedures.

$72.00 for the first hour, then $48.00 per additional hour.

Full Day: $360.00

Materials: charged at cost price, or you are welcome to provide

3. ‘Fixed Price’ Quote (Payable within 15 days of invoice date)
If you find a better price than ours from a reputable, professional business, we will always match or beat it. Note: Quotes are: a) normally only provided for jobs expecting to cost more than $600.00; and b) always provided in writing.

Before the work begins we need to know which payment option you have chosen.
Ie. if you accept the Fixed Price Quote, this will be the amount payable. (regardless that it could differ from what the Do and Charge rate might have been)

For ‘Do and Charge’ options: We will always clarify the scope of work before the job begins; and in some cases may be able to provide a rough estimate of how many hours could be required.

Same Price – Seven Days a Week. It makes no difference to us what day of the week it is.

How to Pay: EFT, Cash or Credit Card (if available)

Invoices and Receipts We provide one invoice or receipt per single engagement. If you need an invoice split or shared with another person you must tell us in advance before the work begins. If you engage us to complete the work then you are the person responsible to pay us.

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Job Cancellation by client. We require a minimum of 48 hours notice of cancellation or postponement. This is most important for full day bookings. A 20% cancellation fee may be charged if you provide less than 48 hours notice, even if you rebook at another time. This fee provides a small contribution towards our loss of income.

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Discounts

10% discount off the cost of labour hours for holders of Companion Card including the immediate carer group, and Department of Veteran Affairs Repatriation Health Card – for All Conditions. And for Australian resident with a current Australian Pensioner Concession card

– Only one discount type may be applied – whichever is best for you.
– You need to inform us that you are eligible for a discount.
– Discounts do not apply to work completed outside our service area – see Suburbs we cover.
– Discounts are intended to provide financial support for those on very low incomes. Discount is not available for use on an investment property which is not your ordinary home.

Purchase a Gift Voucher for someone that you care about, and make the job much more affordable for them.

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Our On-Site Procedure, Time Requirements and Fees

When the handyman arrives at the work site ready to start we normally ask you to sign him or her on. Then when the job is completed (or end of each working day), we may ask you to sign him or her off. The time you pay for includes the amount of time between sign on and sign off, less meal break. Charges include all reasonable time required to successfully complete your job, including but not limited to:

Unload and reload materials and equipment/tools on board our vehicle or trailer.

Collect materials. Alternatively you may like to purchase the material yourself, or have them delivered to site beforehand. We can help you prepare the ‘shopping list’.

Discuss and explore different options with you as the job progresses, or to research and provide advise on specific types of materials.

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All Reasonable Care Taken

We provide all services with care, skill and technical knowledge appropriate to a handyman service. We take all reasonable steps to avoid loss or damage when completing your handyman task.

There are however certain situations where minor damage is hard to avoid and may be outside the control of a handyman. For example:
When lifting, moving or fitting a large, heavy item into a confined or awkward place, eg. mounting a clothes dryer or heavy mirror – small wall marks may be unavoidable. In this example situation we would correct any small scratches/dints at no charge to you, but ask that you provide the correct colour touch up paint.

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General Terms & Conditions

These Terms and Conditions form part of the estimate or quotation provided by Complete House & Home Care. “CHHC”

The Client will be deemed to have accepted these Terms and Conditions by proceeding to request services or book works.

All prices estimated for the works are valid for a period of 14 days from the date of the estimate (or quote) unless stated otherwise in writing to client.

Works covered by the estimate are limited to those expressly detailed in the quote or estimate provided to you in writing.

CHHC is entitled to vary the estimated price to take into account:

Any associated services required to successfully complete the works not expressly stated in the quote or estimate.

Any additional services requested or required by the client after the commencement of the works, which were not part of the works specified in the original estimate.

Any increase in the cost of the materials required for the works.

Any price variation from a third party engaged to manufacture items for the job.

CHHC does not provide a guarantee on any materials associated with the job; the guarantee is on labour only. Materials are guaranteed by the manufacturer.

If the CHHC handyman informs you the materials you provided are not of sufficient quality or type and you wish to go ahead with the job regardless there is no guarantee on the finished work or the amount of labour time required.

CHHC reserves the right to require the payment of a deposit prior to commencing some works, and may require progress payments to be made upon partial completion of the works.

CHHC will exercise all reasonable care, skill and diligence in undertaking the works, and will ensure the works are of sufficient quality relevant to handyman skills. The client only has a right to a remedy from CHHC in relation to the works when the works undertaken by CHHC do not meet the consumer guarantees described in the Australian Consumer Law with respect to the supply of services.

To the extent permitted by law, the liability of CHHC in contract, tort or otherwise which may arise directly or indirectly in respect of the supply of the works or any act, failure or omission of CHHC pursuant to this Terms and Conditions Agreement is limited to the amount payable by the client under this Agreement.

Cancellation of any accepted estimate or quote may incur a fee to cover any costs actually incurred by CHHC in preparation for the works (including loss of income).

All materials utilised for any works remains the property of CHHC until the client has made full payment for the completed work.

Time to locate/source, purchase and deliver materials or equipment (if required), as well as time on location to complete tasks, is chargeable.