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Staff are very friendly and nice. Room is quite big compare to similar priced hotels in hk. Our room was on the 7th floor away from Nathan Rd, which means we had a quite night sleep. So it is very important to ask for a higher level room. However as many others have mentioned, wifi needs improvement, Overall I would recommend this hotel to my friends

Location is just the best thing about this hotel
The room smells cigarettes, after we complain they just sprayed air fresheners then the following morning the room smelled cigarettes again.
The room are too small around 13-17 sqm, even the family room is less than 20sqm.
They charge you for keeping your luggage after you checkout, they say it's service fee, unusual for a 3-star hotel to act like that
Elevator is so antiquated and slow
Beds are spring-y we can hear the springs everytime someone move
The room are dark & gloomy, not enough light and the ceiling are so low around 7-8 feet, I can touch the ceiling im 5'10"
For the price they charge we can get a better deal (ie bigger room, better amenities) within the area

housekeeping was fast and clean and friendly. Room was comfortable. location is its best asset.

8,7

Would like to stay there again when I visit Hong Kong in future. Everything was within reach...mrt, airport bus, shopping comfortable beds.Only observation is not as much value for $ eatery compared to Shanghai Street.

Bed with dust. I cannot open my door while back to hotel around 11:25am, staff lock my card access pin before check out time, aren't the check out time is 12pm ? I have to walk up and down from the slow lift to tell the staff and wasted my last half hour !

1. No heater in room, air conditioning temperate is inaccurate, set at 30 degrees Celsius but still freezing in the room. Turning it off did not help to keep the room warm too. was freezing in the four days of stay.
2. Water takes 2 mins of running water before the hot water comes out. Basin is so small that washing face becomes washing feet.
3. Beds spring is so noisy that every twist and turn on the bed is squeaky.
4. Housekeeping ignores "do not disturb" sign on doorknob. Comes in and clean up as usual.
5. Walls are thin, can hear movement outside the room.
6. No view out of the window.
7. Only one lift in the hotel, small and cramped, dark and gloomy.
8. Bathtub's stopper wont work to contain water.