Description

Many organizations all-over the world have used the ISO9001 quality management system standard as a framework for managing quality assurance within their operations and meeting the expectations of their customers. They have enjoyed the benefits of this structured approach to the control of risk and opportunities in their business.

Quality Assurance in Practice will provide delegates with a sound understanding of a practical approach to developing quality assurance in their organizations. The seminar examines the well-known ISO9001 framework as a foundation for developing quality assurance. The seminar goes on to look at the importance of risk based thinking, the PDCA approach and the process approach. Additionally, the seminar explores other importance aspects of developing a quality management system including the role of audit in organizational improvement and the development of document control to support your system are encompassed in this highly practical and participative seminar.

Course Objectives:

By the end of this training seminar, delegates will be able to:

State the benefits of the PDCA approach

Understand the importance of risk based thinking in a quality management system

Have an awareness of organizational context and what it means in the quality management system

State the benefits of audit in a quality management system and understand some of the practical requirements of management systems auditing

Practice audit techniques

Appreciate the essentials of document control systems

Who Should Attend?

Department managers

Team supervisors

Human resources managers

Finance professionals who want to know more about quality assurance

Finance audit professionals who want to understand more about management systems auditing

Course Content:

Day One

Designing and Implementing ISO9001

The PDCA approach

Risk based thinking

The organization and context

Needs and expectation of interested parties

Significance of effective leadership roles

Role and responsibilities of leaders in ISO9001

Culture of quality – the role of TQM

Day Two

Planning and Operating a Quality Management System

Establishing policies

Planning for a quality management system

Assessing risk and opportunity within a quality management system

Supporting your system – resources, competence

Operations, planning and control

Day Three

Audit as a Management Tool

Management systems auditing

The face of a systems auditor

Requirements of ISO19011 – guidelines for auditing management systems

Types of systems audits

Planning audits

Audit as part of performance monitoring and organizational improvement

Day Four

Audit in Practice

Developing a programme of audits

Planning an audit

Opening meetings

Audit questions and use of check lists

Conducting the audit

Role play exercise

Day Five

Document Management in Your Quality Management System

Building a document control system

Document life cycles

Consistency in document appearance, notation and circulation

Maintaining the integrity of document controls

Availability of documents to interested parties

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