NOTE: Due to the Academy store's annual inventory review, orders placed between February 28 and March 5 for books, brochures and other physical items will begin shipping on March 6. Digital products are not affected.

In this 60-minute webinar, lean management experts from The Froedtert and the MCW Eye Institute will present concrete strategies to help you increase productivity while improving patient satisfaction. You’ll learn how to empower front-line staff, streamline clinic flow and rigorously reduces wait times – all without minimizing valuable physician face time.

At the end of the course, you'll be able to:

Effectively schedule patients to maximize clinic productivity;

Minimize disruptions from patients with emergencies and unexpected add-on procedures;

Use a team approach to brainstorm and implement solutions;

Develop tools and templates to improve clinic flow and communication;

Advance your understanding of how lean management can increase satisfaction and reduce stress among patients, physicians and staff.

Speakers:Dennis P. Han, MD, professor of ophthalmology, chief of the vitreoretinal section and medical director of Clinical Imaging Services at The Froedtert and the Medical College of Wisconsin (MCW) Eye Institute, and lean-healthcare certified co-author

Kay Moreno, ophthalmic coordinator of the Retina Service at The Froedtert and the MCW Eye Institute

Note: All registrants will get the webinar recording at no additional charge. *Please limit the quantity of your order of each live webinar topic and recorded webinar topic to one. *You will receive an email confirmation with detailed instructions on how to access the webinar.

Questions:Contact Customer Service at customer_service@aao.org or call +1 415.561.8540.Normal business hours of the Academy's Service Center are 8:00 a.m. through 5:00 p.m. Pacific Time, Monday through Friday

Why does the product description say that I can only purchase a quantity of one?Access to the webinar is dependent upon the login credentials of the individual who purchased it.

How will I receive my confirmation of payment and registration instructions for the webinar?Once registered you will receive an e-mail confirmation with instructions on how to log in to the webinar. If you have not received the e-mail check your spam folder or contact our Customer Service Department at customer_service@aao.org or call 866-561-8558 (US only) or 415-561-8540.

Do I need an Internet connection to view the webinar?Yes, you will need an Internet connection to view the webinar on your computer (PC or Mac) or mobile device. Where do I go to view the webinar?Go to the Academy’s home page aao.org, log in with the user name and password of the person that purchased the webinar and click on the link for My Online Products. You can open the link to the webinar 30 minutes prior to the start time. Audio will be silent until the speaker starts the presentation.

How do I listen to the webinar?Use a computer with an Internet connection and listen with speakers, your headphones or by calling the call-in number listed on your e-mail confirmation.

Where do I get the handout for the webinar?The person registered for the webinar will receive reminder e-mails with the link to the handout. If you are not able to open the handout from the confirmation e-mail select the View in your browser link. The handout will also be available online during the live webinar.

Is the webinar recording included with the purchase of the webinar?Registrants that purchase the live webinar will be given access to the webinar recording approximately 10 days after the webinar presentation. The instructions to access the recording will be included in your e-mail confirmations.