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Cable Service Providers

360 View Update – Market Focus

The Opportunity for Smart Home Support gauges the need for technical support services for smart home systems and products. It assesses the smart home market at present and its connection to the market for home security services. It quantifies the latent demand for smart home products and services, which types of devices are desired the most, and who is seeking such products. It then explores the technical problems and support needs associated with smart home devices.

"There is clearly strong demand for smart home devices—particularly those that provide added safety and security to the home. Consumers will naturally expect high reliability from these devices, and support services will therefore play a key role in adoption and usage trends." ? John Barrett, Director, Consumer Analytics, Parks Associates