FAQ’s

What are typical concerns for which patients seek therapy?
We help our patients with many different problems, ranging from life satisfaction issues to more serious difficulties. We commonly work with patients around issues such as depression and anxiety, grief and loss, adjustment difficulties, family and relationship problems, social and communication skills, parenting skills, and strategies for academic success.

Can I use my insurance plan at the Clinical and Health Psychology Clinic?Yes, we accept payments from many commercial insurance plans and government plans including Medicare. Unfortunately, the State of Florida does not reimburse Psychologists through Medicaid.

How soon can I see a clinician?Prospective patients can call the Clinical and Health Psychology Clinic (352-265-0294) to request services and are assigned to a date and time for an initial interview that best meets their schedule. An initial interview is typically scheduled with a faculty member, and trainee, best suited for your particular concern. This interview allows clinicians to better assess each patient’s special needs. Supervisors will review each case to determine if the clinic is the appropriate agency to effectively help the prospective patient. Future appointments are scheduled directly by student clinicians. Occasionally, patients are placed on a waiting list.

Who can take advantage of the Clinic’s services?Comprehensive, and confidential, psychological services are available to anyone. There are no restrictions. We do not provide after hours emergency services, psychiatric medications, medical consultation or child custody evaluations

Where do I park on campus?Patient parking is now FREE in the following Visitor Parking Areas:

Garage on the northeast corner of Archer Road and Newell Drive, (east of the UF Health campus)

Levels 3 and 4 of the garage on the northwest corner of Archer Road and Center Drive (west of the UF Health campus)

Garage adjacent to Wilmot Gardens, on the northwest corner of Archer Road and Center Drive

Patients must request a parking voucher from the Clinic Office staff and present it to the attendant upon exiting the parking area.

How do I make an appointment?Call the Clinical and Health Psychology Clinic office at (352) 265-0294, or stop by the clinic office to make an appointment. The scheduling office is open between 8:00 a.m. and 5:00 p.m. Monday, Wednesday, Thursday, Friday and from 8:00 a.m. until 7:00 p.m. on Tuesday.

What should I bring with me to my appointment?When we complete an assessment or an initial evaluation for therapy, we typically need a large amount of information in order for us to best evaluate your problem. It may be useful for you to bring reminders or information to your appointment to assist in information gathering. For example, you could write down dates you have completed other treatments or try to think about when your concerns first started and jot down some notes prior to your appointment. If you are currently seeing another provider or psychiatrist, we usually ask if you are willing to sign a release so that we can communicate with those individuals to provide you better treatment. Thus, it may be useful for you to bring your psychiatrist’s contact information and the current dosages of your medications. Some patients also find it useful to bring in a list of goals for treatment. For assessments, we usually need to get a clear picture of your academic performance, especially for questions of learning disabilities or giftedness. Thus, any school records or prior evaluations would be useful to bring in for your assessment appointment.

Everything I tell my therapist is private, right?Yes, but with some exceptions. As your therapist will discuss with you when you come in for your first appointment, your records are confidential, but there are a few exceptions to this confidentiality. The first is if we are concerned you might do something to seriously harm yourself. The second is if we are concerned you plan to harm another person. The third is if we become aware of, or suspicious of, the occurrence of child or elder abuse. We are mandated by law to report our suspicions, regardless of whether the abuse was conducted by you or someone you know. The fourth instance in which we may have to disclose information about you is if we are ordered to so by a court of law. In all of these instances, the therapist will almost always discuss with you that they must make a disclosure prior to doing so.

What if I have a complaint?Our mission is to provide high quality care at the Clinical and Health Psychology Clinic, and thus we want to address any complaints you might have as quickly as possible. You have the right to ask to speak to your therapist’s supervisor at any time. You can also call the Clinic Director, Dr. Glenn Ashkanazi, at 352-265-0294 to discuss any complaints. In addition, you have the right to contact the Florida Board of Psychology with complaints.