Uscreen is a growing software as a service for helping anyone monetize videos online. This is a feature full platform, you will need to learn the in's & out's of the platform perfectly.

We are seeking a talented customer success person to join our team. In this position you will be in charge of everything relating to the customer's success such as helping them get setup, answering their questions, even doing webinars & 1 on 1 Demo's. You will learn a lot!!

You will also be responsible for helping setup funnels to help the customers succeed, including setup emails, on boarding calls, and much more.

Responsibilities:

Answering technical support requirements.

Speaking directly to customers and helping them get Setup.

Running one on one onboarding webinars and demo's with customers.

Understanding why customers are churning and communicate this back to the product & dev team.

Work with the product and executive team to communicate what high-end customers are conveying to you.

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