Related Textbooks:

IKEA maximizes how many mugs they can fit on a pallet--thus therefore reducing their shipping costs also they can make more and lower their costs. (decreased costs=increased profits)

What does Operations focus on?

Operations management focuses on the design, operation, and improvement of processes used to deliver the firm's products and services.

What does OM emphasize?

Effectiveness and efficiency

How is America's West an example of efficient OM?

They reinvented the order of seating on their airplanes to be efficient instead of just seating passengers based on first class to couch. They boarded by aisle so they could board the plane faster therefore they were more time efficient.

What percent of employees in the US are in the service industry?

70%

Can services include goods and can goods include services?

Yes, services w/ goods=restaurants, cable television.--goods w/ services= software, xbox, any type of support for a good

What is partial productivity?

What is total productivity?

What is multifactor productivity?

Is productivity a relative or absolute measure?

What is operations strategy concerned with?

What are some competitive dimensions?

What are order qualifiers?

What are order winners?

What must a business do before it can properly focus?

Why can't being efficient be the goal of a for profit enterprise?

Why can't market share be the goal of a for profit enterprise?

Why can't providing satisfaction for employees be the goal?

What is a bottleneck?

If you break the organization into smaller units and maximize the performance of each unit are you doing the right thing?

What is a constraint?

If you want to achieve your goal or at least get close to it, what must you do?

After you identify your goal what must you do next?

What are some traditional measures for measuring the goal?

Which of the traditional measures are used more frequently?

What is efficiency?

Like a Goal, what is the problem with working robots 100% of the time?

If traditional measures for measuring success are not accurate what should be used?

What is throughput?

What is inventory and investment?

What is operating expenses?

NET Profit=

ROI=

Inventory turns=

Productivity=

If throughput is increased, Inventory and investments stay the same, and operating expense stays the same,what will happen to net profit, ROI, &CF

If throughput stays the same, inventory/investments decreases and operating expense stay the same, what will happen to net profit, ROI, and CF?

if throughput stays the same, inventory/investments stay the same and operating expense decrease--what will happenb to net profit, ROI, and CF?

In the throughput world what is the #1 priority and why?

In the throughput world what is the #2 priority and why?

In the throughput world what is the #3 priority and why?

If your main focus is on reducing costs what will happen?

Are employees a fixed cost?

What are the 5 steps in the TOC?

Do constraints have to be internal?

With the hiking example in the Goal what was the throughput, operating expense, inventory, and investment?

What do we mean by exploiting the constraint?

Why should you put quality control before a constraint?

Where should you put a buffer of raw materials?

In the Goal what was the problem with their lunch break?

Where are utilization and efficiency factors to emphasize?

If after exploiting the constraint,--more capacity is still needed to meet demand

is the long term strategic application of TOC call for the continuous removal of the constraint?

why should you focus your company on coping with changes in demand?

In the goal what was the problem with the plant?

What is process flow?

What is throughput time (also known at Turn Around Time-TAT)

What is the effect of a shorter throughput time?

What is cycle time?

What is the throughput rate (THr)?

What is utilization?

What is considered WIP?

What determines the system output?

How do you determine how many hours a day to schedule each process?

True/False:Substantial research has proved that the only successful method of dealing with bottlenecks is to increase the bottleneck's capacity