Austrian Motors, Ltd.Your Independent Mercedes-Benz Service Center in Atlanta2018-03-14T21:40:09Zhttp://www.austrianmotors.com/feed/atom/WordPressAustrian Motorshttp://www.austrianmotors.com/?p=31722018-03-09T14:56:31Z2018-02-28T20:35:19ZThe 7 Pillars of Quality Mercedes Repair Centers Knowing When You’ve Found The Right Shop If you own a Mercedes-Benz – and you’re currently reading this article – we’re willing to assume that you like your vehicle. In fact, we’re willing to assume that you love your vehicle. After all, it’s difficult to own a Mercedes-Benz without […]

Knowing When You’ve Found The Right Shop

If you own a Mercedes-Benz – and you’re currently reading this article – we’re willing to assume that you like your vehicle. In fact, we’re willing to assume that you love your vehicle. After all, it’s difficult to own a Mercedes-Benz without loving it, especially when you calculate the painstaking amount of time, money, and energy put into purchasing your vehicle in the first place. If you love your Mercedes-Benz, you’ll want Quality Mercedes Repair when the time comes for an update, upgrade, or repair. In this article, we’re going to share the seven signs of a top-rated repair center. These signs will help you narrow your search and locate a shop that you’ll continue to love for years to come.

#1: They know your vehicle, inside and out.

Quality Mercedes Repair Shops will intimately understand your vehicle – maybe even more so than you! They will have decades of experience with Mercedes-Benz Models, and they’ll get to know your vehicle personally as your visits continue. A professional shop will show a keen interest in learning about the little things, such as how your vehicle functions while driving, issues you’ve experienced in the past, and repairs you’ve had while under your warranty. This background information will help experts approach your vehicle like a doctor would approach a patient, with its complete “medical” history in mind.

#2: They stay up-to-date.

Some repair shops claim to know Mercedes-Benz Vehicles, but their knowledge of ongoing updates is lacking. For example, we recently learned that Mercedes-AMG may revive its “73” home run. This model, the SL73, was sold in the 1990s in both coupe and convertible options. It offered a 525 horsepower engine and a special badge on its trunk lid. It appears that Mercedes-AMG will revive the series in additional models, since trademarks filed by Mercedes-Benz with the European Union Patent and Trademark Office hint at G73, GLS73, and S73. This series is expected to replace the V-12 “65” series currently offered by Mercedes-AMG.

This information might seem meaningless to other repair shops – but quality companies will be interested in future vehicles that may roll through their door. If your shop experts fail to discuss Mercedes-Benz updates with ease, you’re in the wrong place.

#3: The owner is accessible.

Most Quality Mercedes Repair Shops are owned by experts and enthusiasts. At a professional shop, you’ll often see the owner buzzing around the property, working on personal projects or investing time in customers. Our shop, for example, is owned by Josi Waldschuetz. Josi is originally from Austria and has led the team at Austrian Motors for more than fifteen years. She and her husband, Rudi, opened the shop in 1974. In 1998, Josi committed to leading the company into the future through premium customer service, integrity, quality, and experience.

Josi often takes part in personal projects and restorations. She’s more than happy to meet customers and assist in their service. She’s even brought a wonderful team member to the group – Sherlock. Sherlock was adopted from the Atlanta Lab Rescue, which our company supports as part of the Atlanta Community.

The point? An involved owner is an essential part of the recipe for a professional repair shop.

#4: They treat your vehicle with the respect it deserves.

A Quality Repair Shop will ensure that your vehicle is treated quickly and efficiently, for an affordable price. It will never be handled roughly, damaged, or improperly repaired. This should go without saying. Unfortunately, many repair shops claim to be experienced with vehicles they don’t understand. This inevitably results in mistakes being made and excuses being offered. Don’t buy these excuses! Find a shop that will treat your baby the way it deserves to be treated.

#5: They aren’t looking to make a quick buck.

If you’ve ever had your oil changed at a road-stop shop, you know a pitch when you hear one. At a Quality Mercedes Repair Shop, you won’t hear pitches from employees that work on commission. Instead, you’ll get the information you need to make an informed decision about your vehicle and its specific needs. Professional shops aren’t looking to fatten their wallets. They genuinely want to see your vehicle perform well. You won’t be given dozens of reasons to return to the shop for unnecessary and expensive repairs. You’ll be told exactly what you need and when you’ll need it.

#6: They are qualified and certified.

The best repair shops are qualified in terms of knowledge and certified by organizations like Bosch. Austrian Motors is a Bosch Authorized Mercedes-Benz Service Center. If your repair shop doesn’t have any form of certification or authorization, be cautious. It could be a new shop that needs time to establish itself – but it could also be a hassle waiting to happen. You’ll have to decide which based on the other characteristics shared in this article.

#7: They’re trusted by the community.

All Quality Mercedes Repair Shops are loved and trusted by the community that surrounds them. They’ll have positive reviews, a loyal customer base, and ongoing displays of appreciation for their customers. You can feel the professionalism and connection when you walk inside. That, ultimately, is the sign of a professional shop.

Austrian Motors: Our Quality Mercedes Repair Shop

When you choose Austrian Motors as your Quality Mercedes Repair Shop, you’ll find integrity, quality, and unwavering respect for your vehicle. We care deeply about our customers and our community – and we work hard to maintain our pristine reputation as Atlanta’s Favorite Independent Mercedes-Benz Repair & Service Center. For useful tips and tricks, follow our team on Facebook. You can also call our office at (404)-998-4361 or schedule an appointment online.

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]]>Austrian Motorshttp://www.austrianmotors.com/?p=31602018-03-09T14:56:31Z2018-02-09T01:38:38ZAsk These Questions Before Choosing a Mercedes-Benz Repair Shop! A number of Mercedes-Benz owners treat their automobile like their baby – and you wouldn’t take your baby to any physician, would you? You’d want to ask a few questions, meet the doctor, visit the office, and read several reviews before making a final selection. Once you choose […]

A number of Mercedes-Benz owners treat their automobile like their baby – and you wouldn’t take your baby to any physician, would you? You’d want to ask a few questions, meet the doctor, visit the office, and read several reviews before making a final selection. Once you choose a physician for your child, you want to keep the same doctor for as long as possible. Why? Because they know your baby more than anyone else. Choosing a Mercedes-Benz Repair Shop involves many of the same steps!

What are some of the questions you’d like to ask a Mercedes-Benz Repair Shop before visiting? In this article, we’re going to answer eight questions in terms of our own shop, Austrian Motors. Not local to the Atlanta area? Consider asking your nearest repair shop the same questions.

Do They Have Access to Factory Diagnostic Tools?

The Star Diagnostic Tool is a specialized OBD (On-Board Diagnostics) reader calibrated specifically for Mercedes-Benz. How does it work? By reading the messages sent when your check engine light illuminates.

Check engine lights are frightening. Unfortunately, the check engine light does not give the driver an exact diagnosis of what is wrong, or which part of the engine needs to be checked. The check engine light is simply designed to let the Mercedes-Benz owner know there is a potential problem.

Austrian Motors recommends you schedule an appointment immediately and allow our mechanics to utilize the Star Diagnostic Tool to determine the exact issue. In many service centers, you’ll find a standard, run-of-the-mill OBD reader. This works fine for many cars. However, your Mercedes-Benz needs something a little more fine-tuned.

A standard OBD reader cannot decipher some of the basic information being transmitted, such as the make and model of your car. This can lead mechanics to a false diagnosis. The technology behind the Star Diagnostic Tool allows its user to pinpoint the exact location of any malfunction in the Mercedes-Benz, regardless of the make, model, or generation.

Without the Star Diagnostic Tool, mechanics can only offer a stab in the dark, potentially leaving the real problem unsolved.

How Many Years of Experience Do They Have?

While a variety of start-up shops are impressive, experience is key. Even if your local Mercedes-Benz Repair Shop hasn’t been around long, its employed technicians should have decades of combined experience in the field. Since our shop has been open since 1974, our team has more than forty years of experience. We’ve also been BOSCH Authorized for more than twenty-five years!

Is This a Legitimate Business?

While it might be obvious that you shouldn’t take your Mercedes-Benz to be repaired in someone’s garage or backyard, it’s also important to conduct research on local repair shops. Unfortunately, there are businesses that will make false promises, bad diagnoses, and cheap repairs. These companies aren’t legitimate, and they don’t deserve your money. Usually, bad reviews will paint these businesses in their proper light.

Who Works on Vehicles?

Any Mercedes-Benz Repair Shop worth its salt will have expert technicians working on your vehicle at all times. Our team has been comprised of Master Mechanics since 1976. We have a passion for customer care and refuse to expose your vehicle to anything less than the best.

What Kind of Parts Are Used?

Would you want your child to take less-than-the-best medicine? Probably not. It wouldn’t really get the job done. Instead, you’d be left with a lighter wallet and a sick baby.

Mercedes-Benz Repair should only be completed using premium and quality parts that can help maintain your vehicle’s value and performance. We use Factory Quality Parts backed by BOSCH Auto Service. These parts have a two-year extended warranty.

Is The Owner Accessible?

If you can’t speak to the owner, you shouldn’t visit the shop. At Austrian Motors, Josi is available and actively involved in day-to-day repairs.

Josi Waldschuetz is originally from Austrian. She has been leading the team at our Mercedes-Benz Repair Shop for more than fifteen years. The shop was first opened by Josi and her husband Rudi. In 1998, Josi committed to leading the company into the future by providing premium customer service to new and existing Mercedes-Benz owners.

Our shop is one of Atlanta’s oldest family owned and operated repair shops for Mercedes-Benz vehicles. Josi holds the team to high standards – and our customers love it. We even have a family pet! Sherlock was rescued by Atlanta Lab Rescue and adopted by Josi in 2014.

Are They Insured?

Never visit a repair shop that isn’t insured! There are too many legal and financial issues that could arise after your repair – if that repair is even completed properly in the first place. Austrian Motors is licensed and insured in Atlanta, Georgia.

Do They Work Exclusively on Mercedes-Benz Vehicles?

While you don’t necessarily need to take your Mercedes-Benz to a shop that works solely on those automobiles, we suggest giving your baby the best care by choosing a business that works exclusively on Mercedes-Benz vehicles. The technicians at these shops have a more well-rounded knowledge of Benz automobiles. They have the ability to answer complex questions without needing to reference a manual or look under the hood. This has been their area of expertise for years. Who could be better suited for your baby?

Our team has worked exclusively on Mercedes-Benz vehicles since our opening in 1974.

In Closing

At Austrian Motors, we care deeply about the well-being of your Mercedes-Benz. As a Mercedes-Benz Repair Shop, we focus on passion, customer care, and ongoing improvement. To learn more about our company, or to schedule an appointment, call (404)-998-4396. For more useful tips and tricks about our shop and your vehicle, read our blog posts. You can also visit our specials page for ongoing deals that will save you cash.

Since 1974, we’ve served the Greater Atlanta Community. We hope to serve you, too!

]]>Austrian Motorshttp://www.austrianmotors.com/?p=31442018-02-05T18:53:50Z2018-01-16T05:42:09ZAre You Planning on Buying a Used Mercedes-Benz? Do you own a Mercedes already and now you realize that it costs more than you anticipated? Knowledge is your best defense against buying a used Mercedes-Benz can be a money pit machine. Finding the right Mercedes that will last “forever” takes time and research. You also […]

Do you own a Mercedes already and now you realize that it costs more than you anticipated?

Knowledge is your best defense against buying a used Mercedes-Benz can be a money pit machine. Finding the right Mercedes that will last “forever” takes time and research. You also might want to consider bringing in to us or someone like us to do a pre-purchase inspection before making the final decision. Don’t just buy a used Mercedes-Benz because the seller is letting it go very cheap, or you just have to drive a “luxury vehicle” like we all love to do in Atlanta. You need to decide if the car has been maintained, check vehicle history report and do a good inspection of the car.

Is it worth buying a used Mercedes-Benz? What if it is a 5,10, or 15-year-old Mercedes-Benz?

Luxury vehicles can often depreciate at a higher rate than economy cars. This fact makes them very appealing in the used car market. That’s why the initial purchase price when buying a used Mercedes-Benz is not your primary problem. Mercedes-Benz cars have a reputation for being able to run forever! (Beware, the expense might be in the maintenance).

The truth about buying a used Mercedes-Benz!

Mercedes-Benz vehicles are truly machines – that means maintenance is not an option

The truth is that certain Mercedes-Benz engines and transmissions can still run “forever.” While others models and trims don’t live up to the Mercedes-Benz motto: “The best or nothing” Mercedes-Benz by no means are trouble-free cars like they used to be in the 80s and 90s. Well, even then they weren’t quite trouble free, but they were the cars that set the bar higher. In the recent years, Mercedes-Benz cars have advanced even more with sophisticated and cutting-edge technology.

Before buying a used Mercedes-Benz, consider this.

Who will maintain and service your Mercedes?

Mercedes-Benz Dealer

Independent Auto Repair Shop, Like Us!

Yourself (If you’re an MB Tech)

If you own a ten-year-old Mercedes-Benz E-Class or S-Class, you’ll quickly realize that specific car mechanics even at the dealerships don’t want to work on them because they are not familiar with these automobiles. Little do they know that working on a Mercedes-Benz is more fun, rewarding and even easier than working on other model cars. However, it is not worth the risk, if you can find an independent in your town that you can rely on.

Don’t let this article scare you away from buying a used Mercedes-Benz though. If you love the make and have the income to maintain, treat yourself to a Mercedes-Benz. You think you may be able to maintain a used Mercedes-Benz yourself, but unless you have access to proper diagnostic tools such as a star diagnostic tool made explicitly for MB Cars, you might just be better of researching the vehicle and then taking it to a qualified mechanic, or better yet an independent specialist.

A place that specializes in MB vehicles is especially advantageous because that means they usually have access to Mercedes-Benz Tools. I know here at Austrian Motors we take pride in staying up to date with the information needed and we are online with Mercedes-Benz USA.

One thing we noticed about special packages like AMG kits, is that consumers do not realize that a $90,000 vehicle can be expensive to maintain for more than one reason. An oil-change can be costly due to the labor involved when it comes to sports packages.

You should have seen our mechanic on many occasions working hours to disassemble and reassemble parts on an AMG Package, just to get to the oil filter. We have had clients that were unprepared to pay a few hundred dollars for scheduled maintenance on their Mercedes-Benz, but they were driving a $100,000 plus vehicle. We think it is just the lack of knowledge when it comes to the actual expense of parts and repairs, no matter where you take your vehicle, you want to make sure that the place is qualified and has experience when it comes to Mercedes-Benz. Good record keeping, discounts, and honest talk will help too.We know all too well about the half-truths being told when those car sales are being made.

So when you buy a used Mercedes-Benz be aware that you are purchasing a Luxury Vehicle that will require maintenance and repairs that can get costly. You can’t take shortcuts when it comes to maintaining your Mercedes but you do have a choice when it comes to finding a qualified Mercedes-Benz specialist that is honest and upfront with you about your vehicle. If you live in the Atlanta area, look us up.

]]>Austrian Motorshttp://www.austrianmotors.com/?p=31292017-12-30T03:11:25Z2017-12-30T03:11:25ZUsing Your Independent Shop Versus Dealer The Advantages of Using Independent Mercedes-Benz Specialists When the time comes for warranty-related work on your Mercedes-Benz, it isn’t difficult to make the choice: Your vehicle goes back to the dealer. However, when your Mercedes-Benz needs general maintenance and routine service, choosing an Independent Mercedes-Benz Specialist can save you […]

The Advantages of Using Independent Mercedes-Benz Specialists

When the time comes for warranty-related work on your Mercedes-Benz, it isn’t difficult to make the choice: Your vehicle goes back to the dealer. However, when your Mercedes-Benz needs general maintenance and routine service, choosing an Independent Mercedes-Benz Specialist can save you both time and money without voiding your warranty. We suggest building your relationship with a qualified Mercedes-Benz Repair Shop because, eventually, your warranty will end. When that time comes, you want to be prepared. In this article, we’re going to discuss Independent Shop Versus Dealer Factors and what you should consider when making your choice.

Saving Money

Often, Independent Mercedes-Benz Repair Shops are more competitively priced than Dealer Service Centers. You’ll save in two major categories – parts and labor. A third-party mechanic will use OEM (Original Equipment Manufacturer) Replacement Parts; in other words, the same parts created by the manufacturer that licensed them to Mercedes-Benz. These parts can save you at least twenty percent and, quite often, more. In addition, Independent Mercedes-Benz Specialists offer a lower hourly rate, promising significant savings on major repairs. Keep in mind, however, that well-respected specialists may charge the same or more than Dealer Service Centers. Do your research before choosing an Independent Shop Versus Dealer.

Meeting Experienced Technicians

You’ll find that Independent Mercedes-Benz Repair Shops are run by technicians trained to work with Mercedes-Benz Vehicles. Dealer Service Centers work with a variety of vehicles, often lacking the expertise your automobile deserves. After all, your Mercedes-Benz isn’t a minivan. For many Mercedes-Benz owners, years of patience, research, and care preceded the purchase of their vehicle. Why throw that effort away when faced with maintenance issues? As a Mercedes-Benz owner, you have an opportunity to access more experienced technicians for a better price. You can also have your vehicle serviced by the same technician each time you visit, unlike a Dealer Service Center. The technician will familiarize himself/herself with your vehicle and your driving habits. Building a relationship with the man or woman working under your hood is far superior to working with a Dealer Service Advisor.

Convenience

Another Independent Shop Versus Dealer Factor is convenience. There are Independent Mercedes-Benz Repair Shops all over the country. You can likely find a shop closer to your home than a Dealer Service Center – and with more experienced technicians. If you’re worried about amenities, don’t be. Many Independent Mercedes-Benz Repair Shops offer comfortable customer lounges, internet access, loaner or rental vehicles, and shuttles. Convenience can help you save valuable time when your Mercedes-Benz needs service as soon as possible.

Avoiding Dealership Marketing Tactics

Have you noticed that dealerships are expanding their marketing campaigns to draw retail customers to the dealership for service? New car profits are at a historic low. Therefore, service departments are stepping up to the plate in an attempt to become profitable for the dealership to survive. At one time, warranty work represented seventy percent of service done at dealerships. Now, that figure has fallen to just twenty percent. Cars are made better and last longer.

Dealership technicians are generally paid according to a flat rate. When a job is given, the clock starts. No matter how quickly the job is completed, the technician is paid the same. This rewards highly-skilled technicians. Unfortunately, it also means technicians are hurrying to meet a quota. They may be reluctant to work on complex vehicles because the job may take longer. This increases the probability of corners being cut.

At Independent Mercedes-Benz Repair Shops, technicians are paid an hourly wage, allowing them to focus on customer service – not quotas!

Five Star Review – Vlad P. (October 2017) – I started going to Austrian Motors after I bought a 1983 300D and saw another one in their yard. I’ve had nothing but the best experiences here. They have a mechanic that specializes in older models. Since then, he’s updated my air conditioning system to the modern refrigerant, fixed odds and ends – like a stuck throttle cable – and, of course, oil changes and services. He’s always smiling and tops off my oil every time I bring it in. Josi, the owner, is very nice and I’ve even run into her at car shows with her own car. I’ve enjoyed this place so much I recently also started servicing my other modern Mercedes here instead of the dealership. The first time I was in they found a missing bolt in the steering system that the dealership never noticed. A major safety issue. Josi took a picture of it, immediately sent it to me, and fixed it right away. Incredibly happy with this place and would recommend to all!

Five Star Review – Adam W. (December 2017) – This is the place to go for Mercedes service! The owner, Josi, is very much hands-on at this place. Her service and knowledge of the Mercedes-Benz vehicles are absolutely impeccable. Austrian will treat your MB like this is one of their own, even if you only drive a lowly C class. Josi and her amazing team surpass the tagline of “The Best or Nothing” and have made Mercedes-Benz of Buckhead Service look like a joke. I’ll be back!

Five Star Review – Warren D. (June 2017) – Austrian Motors has serviced my car for the past eighteen years, from oil changes to engine repair. Recently, I had a fuel pump relay switch replaced after my car repeatedly shut down while driving. I would recommend this shop to any Mercedes-Benz owner. The owner and staff have always been professional and friendly.

]]>Austrian Motorshttp://www.austrianmotors.com/?p=30992017-12-15T01:20:19Z2017-12-15T01:20:19ZFive Steps to Mercedes Auto Repair As Told By Austrian Motors Experts Does your precious vehicle desperately need Mercedes Auto Repair? We’re here to help at Austrian Motors, Atlanta’s Trusted Choice for Mercedes-Benz Service and Repair. At our shop, we like to keep customers informed. In this article, we’re going to walk you through each step […]

As Told By Austrian Motors Experts

Does your precious vehicle desperately need Mercedes Auto Repair? We’re here to help at Austrian Motors, Atlanta’s Trusted Choice for Mercedes-Benz Service and Repair. At our shop, we like to keep customers informed. In this article, we’re going to walk you through each step of the Mercedes Auto Repair process, starting the moment you catch a possible problem.

Let’s get started!

Step One: Catch Possible Problems

Recognizing a serious problem with your Mercedes-Benz can be difficult when you aren’t sure what constitutes a genuine engine, transmission, or body problem. Fortunately, we’re here to help identify the warning signs. Your vehicle might have a problem if:

These are signs of major (and minor) problems. If you experience these issues, you should schedule an appointment at your earliest convenience. The following major red flags warrant an immediate visit:

Not experiencing any serious problems? You can still visit Austrian Motors for General Service and Repair. After all, your Mercedes-Benz deserves the best.

Step Three: Visit Our Mercedes Auto Repair Experts

During your allotted appointment time, visit our team of Mercedes Auto Repair Experts. Our team has decades of personal experience. We are proud to be one of Atlanta’s Oldest Family Owned and Operated Independent Dealerships for Mercedes-Benz Vehicles. We have worked exclusively with Mercedes-Benz Vehicles since 1974. Our technicians are prepared to handle any request you might have.

Step Four: Determine a Course of Action

While visiting with our Mercedes-Benz Experts, you’ll determine a course of action for your vehicle. Whether you need preventative maintenance such as oil changes or fluid refills – or major/minor repairs – we’re prepared to help. We believe that including our customers in the decision-making process is essential to success. We’ll present a list of options moving forward and you’ll choose the route that works best for your budget and vehicle. For a complete summary of our services, continue reading.

Step Five: Practice Ongoing Maintenance

Once your vehicle has been repaired, we insist on practicing ongoing maintenance for your Mercedes-Benz. Bring your beauty to our shop for recommended tune-ups and oil changes. We’ll keep your baby repaired and ready for anything.

Your Warranty

As a Mercedes-Benz Owner, you may not realize that you can have your Mercedes-Benz Service and Repair work completed by an independent service center for a reasonable cost without affecting your warranty.

Austrian Motors is online with Mercedes-Benz USA and uses factory diagnostic equipment. Warranty work is not offered at Austrian Motors. However, immediately after your warranty expires, we offer a free oil change to first-time customers.

Meet Josi and Sherlock! Josi Waldschuetz is our owner, dog lover, and rescuer. Look at this amazing dog after the 5K this fall.

Our Staff at Austrian Motors

At Austrian Motors, our service manager and factory-trained technicians have nearly one hundred years of combined experience. Our specialty Mercedes Technician Ernst has been at Austrian Motors since 1976. He originally came from Austria and has the experience and knowledge that can only be earned with time and training. We are a Bosch Authorized Mercedes-Benz Service Center with a Passion for Service and Mercedes Auto Repair. Josi Waldschuetz is the owner and operator of Austrian Motors. She makes sure her customers receive the care they deserve when it comes to their Mercedes-Benz Automobile.

Austrian Motors offers many conveniences and is located in the heart of West Midtown Atlanta near Buckhead. WiFi, Coffee, and Shuttle Services are available to all Austrian Motors Customers. In addition, if a loaner car is available, the team at Austrian Motors is glad to help out. Need a manual for your Mercedes-Benz Automobile? Need to know about a recall on a specific model? Not a problem.

THE STAR DIAGNOSTIC TOOL AND WHY IT IS NECESSARY FOR PROPER MERCEDES BENZ AUTOMOBILE DIAGNOSIS!

The Star Diagnostic Tool is a specialized OBD (On-Board Diagnostics) reader that is calibrated specifically for “Mercedez Benz.” This Diagnostic Tool is another Mercedes Benz Technology that is available to a few select independent repair shops in the United States.

Why Mercedes Benz Technology is Important For Mercedes Owners

The Star Diagnostic Tool works by reading the messages sent when your check engine light illuminates. Check engine lights are frightening. Unfortunately, the check engine light does not give you – the driver – an exact diagnosis on what is wrong or which part of the engine needs to be checked. The check engine light is simply designed to let you know there is a potential problem. Austrian Motors recommends you schedule an appointment immediately after noticing a check engine light and allow our mechanics to utilize the Star Diagnostics Tool to determine the exact issue.

In many centers, the go-to diagnostic tool is a run-of-the-mill OBD reader. This works fine for many vehicles. However, your Mercedes needs fine-tuned equipment to be properly diagnosed. A standard OBD reader cannot decipher some of the basic information being transmitted, such as the make and model of your car, and can, therefore, lead mechanics to a false diagnosis. The technology behind the Star Diagnostic Tool allows its user to pinpoint the exact location of any malfunction in the Mercedes, regardless of make, model, or generation.

Without the Star Diagnostic Tool, mechanics can only offer a shot in the dark diagnosis – potentially leaving the real problem unsolved. Fortunately, at Austrian Motors, we utilize a fully up-to-date Star Diagnostic Tool. Our qualified Mercedes Benz Technicians are experienced and know how to use the Star Diagnostic Tool to find both simple and complex issues. Bringing your Mercedes to our shop for servicing means impressive treatment and confidence that, when you drive away, you’ll know your Mercedes Benz was properly diagnosed and repaired.

Mercedes Benz Attention Assist

Austrian Motors in Atlanta, GA shares Mercedes Benz Safety Features and the latest Mercedes Benz Technology. New Mercedes models may have Attention Assist to alert drivers on the roadway. You want to make sure this tool remains fully-functional while on road trips. What is Attention Assist? It’s an industry-first technology designed to alert drivers when they begin showing signs of fatigue behind the wheel. The system not only makes the driver aware of behavior that may be influenced by drowsiness but also helps drivers correct their errors.

How Does Mercedes Benz Attention Assist Work?

When you own a Mercedes Benz, long trips don’t seem quite so daunting. With superior comfort and ride quality, exceptional sound, and ample horsepower to keep things exciting, a Mercedes Benz will change the way you look at length business travel or weekend trips back to visit the folks. No matter how great the driving experience, though, long trips are prone to drowsiness. To help drivers recognize inattentive driving due to fatigue, Mercedes Benz developed Attention Assist, one of the many active safety features available in new models.

Driver fatigue may sound like a difficult thing to monitor but, much like Lane Keeping Assist and Blind Spot Assist have helped drivers be more aware of their surroundings, Mercedes Benz Attention Assist helps drivers be more aware of themselves.

How does it work? It all starts within a few minutes of entering your vehicle. Soon after you start your journey, the system creates a profile of you – the driver – recognizing your behavior when you are fully alert. That profile is then used as the basis for comparison throughout the rest of the drive.

The Attention Assist program uses a highly sensitive sensor that monitors and records steering movement and speed. Research done by Mercedes Benz showed that, when drivers are fatigued, they will change their steering behaviors and make more errors, which are generally corrected quickly. When Attention Assist recognizes the vehicle drifting and being quickly readjusted back onto the center of the road, or notices a change in driving behavior, it will check several other parameters to see if the change is due to fatigue or something else.

Mercedes Benz Attention Assist will examine things like time spent behind the wheel, driver activity, weather, and road surface influences – in addition to a variety of other factors that may be causing irregular behavior. If the system determines drowsiness is the cause, it will send an audible and visible alert, letting the driver know the time has come to take a break.

While Mercedes Benz offers a number of technologies to help drivers be more aware of their surroundings, Attention Assist is the only technology that helps drivers monitor their own behavior. Contact Austrian Motors in Midtown Atlanta for all your Mercedes Benz Technology and Service needs. Schedule an appointment today!

]]>Austrian Motorshttp://www.austrianmotors.com/?p=30382018-01-08T14:58:14Z2017-10-03T20:37:06ZOctober is Car Care Awareness Month We pride ourselves in providing EXCELLENT CARE for all Your Mercedes Repair & Service Needs! Every October and April is Car Care Awareness Month. During these two months, the industry works together to help Car Owners including Mercedes-Benz owners remain safe and assure longevity of their vehicles. At Austrian […]

We pride ourselves in providing EXCELLENT CARE for all Your Mercedes Repair & Service Needs!

Every October and April is Car Care Awareness Month. During these two months, the industry works together to help Car Owners including Mercedes-Benz owners remain safe and assure longevity of their vehicles. At Austrian Motors, your Independent Service Professional in Midtown Atlanta, we provide the services your vehicle needs to run smoothly.

Preparing ahead of time, before the temperature drops, can ensure small problems are fixed – along with wear and tear from long summer drives. We want to make Mercedes-Benz owners aware about pre-winter inspection and maintenance needs, so we can help keep you safe on the roadway, avoiding collisions and preventing you from being stranded in upcoming winter conditions. Though Atlanta weather is usually mild when it comes to Winter conditions, occasionally we get surprised and are not prepared. Also if you are traveling north for Thanksgiving, Christmas, Hanukkah or the New Year, you do not want to take any chances.

Keep your family safe during October Safety Month with Independent Service Professionals.

The Truth About Your Mercedes-Benz Warranty

As the owner of a USED or NEW MERCEDES-BENZ, you certainly want to make the right decisions about proper maintenance to ensure your vehicle serves you well throughout its life. You don’t want to do anything to compromise the warranty of your vehicle, either. What you may not know is that you trusted, local Independent Service Professional can change tires on your vehicle without compromising its warranty.

Car Care Awareness Tips and Education

Many car buyers believe they have to say goodbye to the convenience and relationship they’ve built with a trusted, local, independent garage until their new car warranty expires. The truth is nothing in a new car warranty compels you to return to the dealer alone for regular maintenance. While descriptions in the owner manual may vary from manufacturer to manufacturer, what you’ll notice upon reading is that – while they may contain a schedule of regular maintenance service items – they don’t specify where each service should be performed.

Austrian Motors is your go-to Independent Service Professional for Mercedes-Benz Automobiles in the Greater Atlanta area since 1974.

We are qualified to service your Mercedes-Benz Automobile. You can bring your NEW OR USED car to our shop and work with the skilled Mercedes-Benz Technicians you’ve trusted for years.

If you are the owner of any Mercedes-Benz Automobile, we suggest adhering to the factory dictated preventive maintenance for your specific model.

October and April are two months out of the year when we honor Car Care Awareness by offering special discounts and savings to encourage Mercedes-Benz Owners to stick to their preventive maintenance. REGISTER TO WIN SPECIAL DISCOUNTS FOR ALL MERCEDES SERVICE NEEDS.

If you need a new manual follow this link to find your model and year to order a replacement. USE THE TOOLS AVAILABLE BY MBUSA. You can also schedule a visit with us to find out more about your vehicle’s requirements and allow us to check out your Mercedes-Benz with our Factory Star Diagnostic Tool. We are online with Mercedes-Benz USA.

Did you know stress-free financing for Mercedes Service and Repair is an option?

DON’T WANT TO SPEND YOUR CASH? NO PROBLEM, ANY REPAIR OR SERVICE ABOVE $299 CAN BE FINANCED BY CFNA THROUGH BOSCH. CLICK HERE TO APPLY FOR 6-MONTH INTEREST-FREE FINANCING. Remember that you have to qualify and credit requirements are set by CFNA.

Special attention should be given to ensure that manufacturer recommended fluids are used and accurately documented in your record of service. It is also important to ensure that your Mercedes-Benz Professional of choice has access to fluids that meet the specifications required by MBUSA. NEED TO FIND A SPECIFIC RESOURCE? CLICK HERE

In addition, regular service items like replacing wiper blades, brakes, and cabin air filters do not have an impact on warranty coverage. Still, you should check to see if any service package you’ve purchased with your new vehicle includes these items. If not we are glad to help and offer competitive pricing for A, B, C & D Service.

Most Mercedes-Benz Professionals can help you manage the required service on your Mercedes-Benz vehicle, but not many independents have access to the factory diagnostic tool needed to properly identify your vehicle’s needs.

Not all Automotive specialists have access to a database of service information for Mercedes-Benz.

Because we are online with MBUSA w can help you ensure that we will find the issue. We do not handle recalls and/or warranty repairs, but will be honest with you and let you know if there is a chance that your warranty will cover a specific service or repair. ultimately, it is your responsibility to determine where you’ll bring your car for service. Remember, though, that you can continue to use the same Independent Service Professional that you’ve always relied on without compromising the warranty on your vehicle.

Ultimately, it is your responsibility to determine where you’ll bring your Mercedes-Benz for service. Remember, though, that you can continue to use the same Independent Service Professional that you’ve always relied on without compromising the warranty on your vehicle, as long as they specialize in Mercedes-Benz and follow protocol. Of course, we hope it is us that you will choose us if you live in the greater Atlanta area.

Be Car Care Aware

You Can Choose Your Independent Service Professional Without Harming Your Warranty

Some things you should know:

(1) Working with your local automotive service professional, you can maintain your Mercedes-Benz vehicle’s warranty while also retaining the convenience and personal service offered.

Emergency Repairs

While most warranty repairs on your vehicle will be performed at a dealership, your vehicle’s warranty may provide exceptions for this issue in the event of an unexpected breakdown while traveling. Check your manual for more information!

Austrian Motors is here to keep your Mercedes-Benz running smoothly. Schedule an appointment using the form below or contact our shop by calling (404)-998-4457.

]]>Austrian Motorshttp://www.austrianmotors.com/?p=29862017-09-07T17:55:43Z2017-09-07T17:55:43ZMercedes-Benz Automobiles When you own a Mercedes-Benz, you expect quality, performance, and luxury. Mercedes remains the oldest operating automotive company in the world. In addition, Mercedes is one of the top three luxury automotive brands. It will continue to set high standards in the future – no matter what the cost. That’s the Mercedes guarantee, […]

When you own a Mercedes-Benz, you expect quality, performance, and luxury. Mercedes remains the oldest operating automotive company in the world. In addition, Mercedes is one of the top three luxury automotive brands. It will continue to set high standards in the future – no matter what the cost. That’s the Mercedes guarantee, set forth by the slogan: “The best or nothing.”

Mercedes-Benz Preventative Maintenance

In order to properly maintain your Mercedes-Benz, you must continue believing in top-notch quality, even after purchasing your vehicle. You are responsible for providing service and care for your Mercedes-Benz, including all repair and maintenance needs.

There is a significant difference between taking your Mercedes for an oil change on occasion and being fully committed to regular scheduled maintenance. The services outlined in this article can be the determining factor for the longevity of your vehicle.

Please understand that Mercedes repairs, and even maintenance, should be a planned expense. This is something dedicated Mercedes owners keep in budget from the day of purchase. Still concerned about finances? We offer interest-free financing to those spending more than $299 on service or repair in our shop.

At Austrian Motors, we don’t settle when it comes to your Mercedes-Benz. We take great pride in our ability to diagnose, treat, and protect against problems facing the body, transmission, and engine of your vehicle. With more than fifteen years of experience in the Greater Atlanta Area, we are prepared to be your go-to choice for all things Mercedes.

First, though, Mercedes-Benz owners must understand the difference between service plans. Each plan offers a strategy for keeping your Mercedes in functioning order. You may not need the same service every time, but you should have your vehicle inspected at least once every three months. Not only will you catch major (and minor) issues quickly, but your Mercedes-Benz will always be in tip-top shape.

Mercedes-Benz Service B

This service package includes all items from Service A, in addition to the following items:

Dust Filter Inspection

Front/Rear Brake Disc Condition Check

Tread Depth Measurement

Mechanical Steering Component and Rubber Boot Check

Chafe Mark, Line Routing, and Damaged Component Check

Other Affordable Packages

Packages C, D, E, F, and G are affordable and effective. They include a number of brake, wheel, interior, and engine compartment services, including:

Diagnostics and Repairs

Poly-V-Belt Check

Power Steering Inspection

Tire Pressure Correction

Cooling System, Antifreeze, and Corrosion Protection Application

Front Brake Pad Thickness Check

Seat Belt Check

Axle Ball Joint and Rubber Boot Inspection

Mercedes-Benz Service H

This service package is similar to C, D, E, F, and G. However, it focuses on the wheels and brakes of your Mercedes-Benz.

If you aren’t sure which package to use, get in touch with our team of experts at Austrian Motors. We’ll be happy to help you choose the best service package for your vehicle. We’ll even walk you through the process. As we’ve learned over the years, it helps to keep our customers involved.

Mercedes-Benz Repairs

While our service packages can prevent unnecessary damage, Mercedes-Benz repairs are inevitable. As sophisticated as the Mercedes can be, diagnostics and repairs are nearly always necessary when it comes to making a vehicle last.

At Austrian Motors, we have tools specially designed for the Mercedes-Benz, high-quality parts, a team of experienced Mercedes mechanics, and affordable rates that can trump nearly any other service center. Our technicians are prepared to help you without hesitation. We offer an experience like no other – the experience your Mercedes deserves.

Currently, we offer the following Mercedes-Benz parts and services:

Star Diagnostics (Computer Diagnostics)

Performance Software Upgrades

Air Conditioning and Cooling System Service and repair

Electrical System Troubleshooting

Brake Service and Repair

Steering and Suspension Repair

Battery, Alternator, and Starter Repair

Transmission and Drivetrain Repair

Struts and Shocks Service

Looking for something that isn’t on this list? Put our service to the test by calling Austrian Motors at (404)-800-9684 to book your appointment. You can also stop in and schedule an appointment today.

]]>Austrian Motorshttp://www.austrianmotors.com/?p=23992017-07-31T21:49:09Z2017-07-31T16:19:22ZYOUR ATLANTA MERCEDES REPAIR EXPERT TO THE RESCUE! If there is anyone in the world who understands that your Mercedes is perhaps one of the most valuable things you own, it’s your service family at Austrian Motors – your Atlanta Mercedes Repair Expert. Not only do we respect the value of your vehicle, but we […]

If there is anyone in the world who understands that your Mercedes is perhaps one of the most valuable things you own, it’s your service family at Austrian Motors – your Atlanta Mercedes Repair Expert. Not only do we respect the value of your vehicle, but we also appreciate the beauty, quality, and comfort that it provides. Your Mercedes is your baby. We take great pride in our ability, and our value, to keep it that way.

About Your Atlanta Mercedes Repair Expert

As your local EXCLUSIVE Mercedes Repair & Service Center, we provide Factory diagnostics for all Mercedes-Benz Automobiles, as well as Transmission Repair and General Maintenance. Think of us as your one-stop shop for Mercedes service and repair. We provide excellent service at competitive rates. but the best part is that our team has focused on Mercedes-Benz Automobiles since 1974. We involve you in the process every step of the way. We don’t do the work prior to explaining what is needed and the cost associated. We offer Value Deals for Service and our monthly specials and offerings are designed to help Mercedes Owners keep their expenses down while keeping their vehicle properly maintained and the family safe on the road.

Why do they call Austrian Motors the Mercedes Repair Expert in Atlanta?

Experienced Mercedes-Benz Technicians

Locally Owned & Operated

Involved Knowledgable Owner

Factory Diagnostic Equipment

Bosch Authorized Service Center

Financing – CFNA Credit Card

Friendly Front-Desk Staff

Competitive Pricing

Austrian Motors opened their doors 43 years ago with Rudi Waldschuetz as the President of the business until 1998, when he passed away. Josi Waldschuetz (his longtime wife) committed to leading Austrian Motors into the future. She has been providing premium customer service to new and existing Mercedes owners for almost 30 years and though it is not always easy, she has been there for her customers and her staff. Mercedes Automobiles are not the least expensive to maintain and are more complex than most vehicles on the market. The pay off is huge!! Mercedes-Benz Quality is hard to beat!!

Sherlock is the Shop’s pride and joy and though he is big, he is a LOVER and a rescue from “ATLANTA LAB RESCUE” HIS JOB? HE IS THE CUSTOMER SERVICE GREETER!

We are one of Atlanta’s oldest family owned and operated independent Automotive Shops and specialize only in Mercedes-Benz Automobiles. We’ve been around for over forty years!

Our factory trained technicians have over 100 years of combined experience and Ernst our Master Tech has been employed by us since 1976. We are available to help you with most concerns as it relates to Mercedes-Benz Vehicles, old and not so old. Our service provider and parts manager take your happiness to heart. Our priority is sending you home in a safe, properly functioning vehicle that is also gorgeous in every way. As your Atlanta Mercedes Repair Expert, we’ve held that motto since the day we opened.

We consistently provide above average service at a convenient West-Midtown Atlanta location. We also use the Star Diagnostic System to guarantee accurate results. As a bonus, we are Bosch Authorized. Being Bosch Authorized Automotive Shop means better warranties and factory quality parts that are guaranteed.

]]>Austrian Motorshttp://www.austrianmotors.com/?p=28332017-06-13T13:00:20Z2017-06-12T16:38:42ZMercedes-Benz Required Scheduled Maintenance at Austrian Motors Are you familiar with the difference between A Service and B Service for your Mercedes-Benz Required Scheduled Maintenance? Don’t worry. We can help you figure out the right service for your vehicle. At Austrian Motors, we give you a free 50 point inspection when you visit the first […]

Are you familiar with the difference between A Service and B Service for your Mercedes-Benz Required Scheduled Maintenance? Don’t worry. We can help you figure out the right service for your vehicle. At Austrian Motors, we give you a free 50 point inspection when you visit the first time and make sure we inform you of the Mercedes-Benz required maintenance schedule for your model. First-time customers also receive a one-time 10% discount, and we often do flash sales for existing customers once you join our newsletter you will certainly know about all ongoing specials at all times. We also provide you with the resources to obtain manuals for your vehicle.

Mercedes-Benz Required Schedule includes A Service

Your first A Service visit should take place at approximately 10,000 miles or 12 months. The exact time is determined by your vehicle’s Flexible Service System.

After that, you should visit approximately every 20,000 miles or 24 months. This is for models 2009 and newer. Please see a service advisor at Austrian Motors for all Mercedes Benz A/B service specifics.

Services Performed:

– Synthetic Motor Oil Replacement

– Oil Filter Replacement

– Fluid Level Checks and Corrections*

– Tire Inflation Checks and Corrections

– Brake Component Inspection

– Maintenance Counter Reset

*Please note that all fluid level checks and corrections are entirely dependent on factory-recommended service intervals for your Mercedes year and model.

Mercedes Benz A Service adheres to all required elements listed by model year and the specific model, as indicated on the corresponding service sheet for Mercedes-Benz Maintenance Systems in the United States.

We ensure that your Mercedes-Benz Required Scheduled Maintenance is done correctly and efficiently at Austrian Motors, where your baby (and your safety) is important to us. We specialize in diagnostics, transmission repair, and general maintenance. Our experienced technicians are prepared to offer any necessary explanations or assistance you need throughout the process. Don’t be afraid to ask!

Mercedes-Benz Required Scheduled Maintenance B Service

Your first visit for B Service should take place after 20,000 miles or 12 months from the previous service. The exact time should be determined by your vehicle’s Flexible Service System, just like A Service.

After that, it should take place typically every 20,000 miles or 24 months. This information is also for models 2009 and newer.

Services Performed:

– Synthetic Motor Oil Replacement

– Oil Filter Replacement

– Cabinet Dust / Combination Filter Replacement

– Brake Fluid Exchange

– Fluid Level Checks and Corrections

– Tire Inflation Checks and Corrections

– Brake Component Inspection

– Maintenance Counter Reset

Mercedes Benz B Services also adhere to all required elements listed by model year and specific model as indicated on the corresponding service sheet for Mercedes-Benz Maintenance Systems in the United States.

Working With Austrian Motors for your Mercedes-Benz Required Scheduled Maintenance

Whether you need An or B Mercedes Benz Required Scheduled Maintenance, we can help at Austrian Motors. Located near Atlanta GA, we take great pride in our ability to work closely with loyal (and new) customers of all walks of life. We find that owning a Mercedes is like having a child. For many of us, saving for a Mercedes took years of hard work and dedication. Now, the time has come to keep your baby running smoothly.

We look forward to helping make that possible. Give us a call at (404)-800-4783 or schedule an appointment online to learn more about our business today. You can also fill out the appointment form below.