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Job Description

ZAIN6133 - Interconnect & carrier Relation Specialist

About Zain Sudan:

The country’s leading operator was established in 1997 and today serves 13.8 million customers as of 31 March 2018, reflecting a market share of 47%. Possessing the country’s most advanced voice and data network, the operator’s network extends to an impressive 90% of the population through a total number of 2,586 network sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Sudan the most dynamic products and services. The foundation of Zain Sudan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired predominantly Sudan workforce, the company is committed to employing high caliber people as well as nurturing the finest Sudan talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Sudan please visit www.sd.zain.com

Person

The Carrier Relations Specialist is accountable to the Carriers
Relations Team Leader, for commercial and administrative support that
contributes to the department’s objectives of being effective and efficient in
end-to-end negotiations, management and delivery of Zain’s Carriers Relations,
objectives.

What

As part of Zain SD team you will :

Administer all aspects of new and existing
Interconnect agreements: renegotiate commercial conditions when applicable,
control of contract expiration dates.

Prepare plans for the leased lines and leased
capacities and study the effect of long haul deals on ZAIN SD business.

Analyze traffic patterns and report
abnormality.

Combat fraud in the wholesale area.

Administer all aspects of infrastructure
sharing, hosting, and Swap Deals in national / international domains.

Prepare and negotiate plans of internet
capacities deals.

Maintain existing accounts within the
National / International domain and ensure those accounts deliver maximum
profit to ZAIN SD by constantly seeking to meet the needs of ZAIN SD and
safeguarding current business.

Develop new business within the National /
International by building relationships with new operators.

Undertake strategic analysis of current
National / International relationships to determine whether new entrants into
the market should be approached and business relationships established with
them.

Ensure agreements for the majority of
business are bi-lateral whereby both ZAIN SD and its business partners build
strong relationships, and secure the traffic flow both ways with volume
agreements in a competitive market.

Manage the National / International accounts
effectively to ensure all business partners are contacted regularly and their
current and future needs are addressed and the relationships
strengthened.

Develop strategic plans for the regional
accounts aligned to the overall strategy for the Carrier Relations &
Regulatory Department, and implement those plans to ensure delivery of
targets.

Constantly develop own knowledge of the
regulatory frameworks within the countries in the region to identify
opportunities for ZAIN SD.

Build and maintain relationships with all
regulatory bodies as well as operators in the region.

Maintain a knowledge management system to
capture all regional account/relationship data which can be made available to
the commercial sector and other units within ZAIN SD.

Provide reports on a monthly basis on
progress in National / International accounts to Management which clearly
demonstrate activities, changes to markets, and progress against targets.

Continuously analyze and negotiate based on
the traffic profile of ZAIN SD to achieve the best cost per minute.

Analyze and build network based on needs of
ZAIN SD operations across the globe at the optimum cost.

Represent ZAIN SD at various international
wholesale events and forums for building and capitalizing relationships.

Ensure that ZAIN SD minimizes its national
and international interconnection costs, through efficient call routing, whilst
maintaining the desired quality of service standards.

Introduce new carriers or solutions that
allow us to reduce our interconnect or service costs.

Ensure that we efficiently manage, develop
and maximize our interconnect revenues (national and international incoming

Participate in setting and execute the Team
yearly strategies, targets and objectives and align it with the company
business plan and assure business performance is up to the strategy, road map
and the business plan.

Applicant Help

Applicant Help

As a leading regional telecom operator and one of the most valuable Arab brands, Zain offers many job opportunities that attract the very best qualified professionals. It is important that you apply for the right position in order to have a better opportunity to work with us. We invite you to follow the tips outlined below to analyze the best way to navigate the application process.

Application Process Tips

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In the opening statement, describe briefly what you are looking for (include areas of interest) and what you offer (include areas, years of expertise, strengths)

Background:

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Work experience: Company, position, period of time, functions, and accomplishments

Proficiencies, competencies mastered

Strengths or developed skills

Languages

Interview Tips

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Be prepared:

Understand the requirements of the position you are seeking, and closely examine how your skills and abilities support that position

Think of specific experiences you have had that are relevant to the position’s requirements. When you are formulating your specific experiences, use the acronym ‘STAR’ to help you:

S/T stands for (Situation or Task) explains the circumstances or the background

Write down a number of specific and practical experiences in ‘STAR’ format, providing recent and relevant examples based on the different job requirements or skill sets of the job that you are applying for.

Take this opportunity to bring up any questions that are important to you to be answered in the interview