Welcome to the Sandos Caracol Eco-Resort & Spa - All Inclusive
Family- and earth-friendly, the Sandos Caracol Eco Resort and Spa is an all-inclusive resort that spreads out over a wide swath of Caribbean that takes in jungle, the sea and natural gardens.

Hotel Features
This 956-room hotel is split into 11 three-floor villa-style buildings. All rooms have a view of the sea, the pool, the garden or the jungle, and all have ceiling fans, satellite TVs, minibars, tile floors and bright furnishings and accent pieces. High-speed internet access is available for a fee. With eight restaurants and two outdoor pools, plus a lovely stretch of powdery, white sand beach for swimming and water sports, Sandos Caracol offers choices. There's plenty for the whole family to do: a water park, game room, child and teen clubs for the kids, yoga, SCUBA diving and fitness center for the adults. The Gran Coral Golf Riviera Maya is adjacent to the resort. The resort doesn't wall out the natural world, so guests can stroll beautiful gardens and jungle areas. There are natural cenotes and mangroves nearby just waiting to be explored. The resort makes efforts to use energy- and water-saving approaches wherever possible. Parking is free at this resort.

Hotel Location
The resort is 15 minutes from the busy town of Playa del Carmen and 36 miles from Cancun International Airport.

Guest Favorites
Sandos Caracol Eco Resort and Spa provides Caribbean family fun in the water, in the jungle and in luxurious gardens.

Hotel Information
Please note the Aqua Park will be closed from Sunday May 17th 2015 to Sunday June 14th due to maintenance, we apologize for any inconvenience this may cause.Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Luc from Notre Dame De Lourdes, CanadaFebruary 20, 2012Family Traveling with Young Children

8.0

Food

Not enough chairs at the pool.

Nice place, good food and lots of choose, not enough chairs at the pool you wait 30 minutes to 2 hours for chairs.

Karime from Monterrey, MexicoAugust 16, 2011Family Traveling with Young Children

2.0

Kids pool

60 minutes to have my suitcases at the checkout,

I found an black scorpion on my room. I have to carried my luggage from the lobby to my room, with a 4 year old child; alone. Check out, making the line,Staff who i had the opportunity of met, skip my turn twice, as I was making a late checkout they have to charge me with 20bucks, she did realize that i was not happy at all, and looking at my pitifully said that i did not have to pay the extra, as if that was going to make right her attitude. Finally, after 60 minutes the bellboy brought me my luggage, I just want to get out as fast as a can from that place. It is a shame, because my little girl enjoys the kids’ pool and my good she did; but I rather not to go back because of the Awful service and treatment that I received. ...read more

Mike from Regina, CanadaJanuary 4, 2011Solo Traveler

8.0

Great beach! Wonderful jacuzzi suite. Good bar service.

Susana from Springfield,VAJanuary 7, 2010Couple

3.0

Staff was friendly and helpful. Room was clean and furnished nicely.

The food was not good at all, anywhere we ate. I would compare it to eating at Old Country Buffet.

The staff was friendly, we were warmly welcomed and not overwhelmed with sales folk desirous of timeshare clients. The property is nicely maintained and clean. Rooms are well furnished. Unfortunately, our experience was less than positive. The weather was cool when we were there, of course, no fault of the resort. However, there were very limited entertainment options for the bad weather. There was a live band in the piano bar that was just dreadfully off key. There was a show with only one show time and a nightclub with no action. It was during the busy holiday season as well! The food in both the Chinese restaurant where we dined as well as in the cafeteria was unfortunately not good, some of it was cold, some of it bland. Nothing to take note of. The jacuzzi/gym areas were nice and well-equipped. Unfortunately the Jacuzzis were under-heated. ...read more

Megan from Edmonton,CanadaDecember 16, 2008Family Traveling with Young Children

8.0

I like it was all inclusive.

Location was not in Playa Del Carmen but a 10 minute taxi ride out of the city.

I really enjoyed the evening entertainment as well as the staff. They were extremely friendly and accommodating.

KimberlyJune 10, 2008Business Traveler

2.0

The hotel staff were polite and helpful.

The "concierge" must work on commission, they were most aggressive and repeatedly hounded me regardless of how many times I said, "no thank you."

Upon arrival, we were swarmed by the "concierge." In reality, they are the sales team and apparently work on commission. They were quite aggressive and time consuming because if you need a cab, the bellhop is given a signal to wait until the sales person has a word with you, making you a captive audience. You're told, "it's going to take awhile," and then comes the hard sell; excursions, a 40%-50% savings on future stays, etc. The truth is, there are about 25-30 cabs waiting only steps away, but out of sight, of the hotel entrance and those cabs aren't called until the bellhop is told to do so. Had we eaten at a hospital cafeteria, it would have far surpassed what was offered. The food was bland at best and frankly, the worst food I'd ever eaten in a hotel, and I travel a lot. This was a most unpleasant experience, unless you like to drink to excess, I can't see the appeal of this place whatsoever and certainly won't be back. Furthermore, as a travel writer, I'm making sure to include this bit in any future articles. Thank you for the chance to leave comments. ...read more

WayneFebruary 23, 2008Couple

9.0

Worth the price. It was very clean & beautiful atmosphere.

Oriental restaurant was not very good food.

It was a wonderful 5 days and we would & plan to return.

SnehaJanuary 8, 2008Solo Traveler

7.0

I liked the pool and Jacuzzi.

I thought the food sucked. They need more vegetarian options.

Overall, my experience at the hotel was positive. The only major complaint that I have is the food. As a vegetarian, there weren't that many options for me, they should be more accommodating. The food was not that healthy.

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