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I am a consultant in service design, innovation and product management. For more than 15 years I worked in product strategy and design leadership in the amazing world of web and mobile media. Before that I was a newspaper journalist and history student. I'm on the web at mattedgar.com.

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Tolerance and curiosity

“Our challenges may be new. The instruments with which we meet them may be new. But those values upon which our success depends – honesty and hard work, courage and fair play, tolerance and curiosity, loyalty and patriotism – these things are old. These things are true. They have been the quiet force of progress throughout our history. What is demanded then is a return to these truths.”

“Tolerance and curiosity” may be the least expected of those true, old juxtopositions, but it seems the one most perfectly suited for our time. As David Ogilvy put it:

“Diversity turns out to be the mother of invention (not necessity, as the mechanists thought).”