My daughter purchased the TV in December and when I try to…

Customer Question

My daughter purchased the...

My daughter purchased the TV in December and when I try to turn it on it comes on with the Insignia logo but doesn't move off of the Insignia logo shuts back off then turns back on and only displays the Insignia logo. I don't have the warranty info on me, do you just need the serial number of the TV to check

Technician's Assistant: Can you guesstimate how old your Insignia is? And just to clarify, what's the exact model?

Sorry, I don't have the model number with me, just checking what information I need to look up my warranty. The TV was purchased in December 2016 so it's less than a year old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

The TV menu does not display, only the Insignia Logo

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

The issue happened when I got home for work yesterday, the day before it was fine.

Technician's Assistant: Anything else you want the Expert to know before I connect you?

No, just want to know what I need for you to check the warranty on the TV

Experience: 40 years experience as audio,video repair and installation tech

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.