FAQs

Please feel free to message us anytime on Etsy or give us a call at 866.545.2815 (Mon-Fri 11AM-6PM CST).

Your order takes 3-5 BUSINESS days for us to create and will be shipped from our print studio in Chicago as soon as it is completed.
Shipping times vary depending on your location. If you choose "Expedited Shipping" at checkout, this will speed up the shipping time of your order only and NOT the processing time, which is 3-5 business days. If you need your order sooner, just message us! We will do our best to accommodate your needs.

Currently due to our high printing volume, we are not able to accept custom requests.

Let us know in the box for "Note to Seller" when you checkout!

Please feel free to message us anytime on Etsy or give us a call at 866.545.2815 (Mon-Fri 11AM-6PM CST).

Your order takes 3-5 BUSINESS days for us to create and will be shipped from our print studio in Chicago as soon as it is completed.
Shipping times vary depending on your location. If you choose "Expedited Shipping" at checkout, this will speed up the shipping time of your order only and NOT the processing time, which is 3-5 business days. If you need your order sooner, just message us! We will do our best to accommodate your needs.

Currently due to our high printing volume, we are not able to accept custom requests.

Let us know in the box for "Note to Seller" when you checkout!

Reviews

Average review

(9)

Reviews

(9)

5 days ago by Tiffany D

Feb 26, 2018 by Vida Saavedra

Fast delivery, awesome communication !!

Feb 14, 2017 by reisgordon

Bought this for my GF to keep the letters I write her in! It's beautiful done, and the shop owner was kind enough to expedite the order with no charge! Definitely a great experience! Thanks :)

Shipping & policies

Estimated Shipping

If you are in a rush, we recommend choosing expedited shipping at checkout to shorten your shipping time. This DOES NOT rush our production time!

If you are in need of your order by a certain date, please message us through Etsy with your date needed and zipcode. We are happy to look into options for you. *Please note, all messages over the weekend, will be returned the next business day.

Each item is hand printed to order. Your item(s) will ship from our studio within 3-5 business days of placing your order unless otherwise stated on the listing.

Estimated delivery time once your order is shipped from our studio in Chicago, IL:─ Standard delivery = 2-5 business days ─ Expedited Shipping = 2-3 business days

Once your order has shipped you will receive an email confirmation from USPS. You are then able to track your package. If you do not receive a shipping confirmation within 3-5 business days, please let us know, and we will look into your order status. Sometimes the automated USPS confirmation ends up in your spam folder, so take a peek there as well.

Payments

Payments

Payments can be made through Paypal or Etsy's Direct Check out.We are happy to accept Etsy Gift Cards.Illinois residents are subject to pay 10.25% Sales Tax.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Additional return information

** Please note: Since we create all Psychobaby Brand custom items just for you, all personalized items are a final sale. Please refer to the provided size chart included with every product. Questions? Do not hesitate to contact us. We are happy to help :)

That said, we also understand that things happen. You forget the spelling of your best friend's baby, your boss sent you a tee that is five sizes too small, you type crazy fast at midnight, etc... So, if you run into any problems, here is how we can help:

You may re-order the same item for 50% off the retail price if you ordered or received a gift with:

- A misspelled name - oops!- The wrong size

ALL PERSONALIZED ITEMS ARE A FINAL SALE.

For all other non-personalized merchandise:We are happy to accept returns and exchanges on unworn and unused items in their original packaging with tags (not altered or washed) and in new condition within 30 days from the delivery date.

Within 30 days of the delivery date, we are happy to return your merchandise for a full credit to your original method of payment (less shipping costs and surcharges). Return shipping charges are the responsibility of the customer. In the case of an error on our part, we will happily replace the incorrect item(s) at no additional cost to you.