Rude users

Have you thought about what your users can call themselves when they register? Particulalry if you are building any social networking where users can identify themselves to one another user nicknames, do you have a restricted list of names that are inappropriate or offensive? Urban Dictionary provides a pretty exhustive list of words to consider…

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Marc McNeill

For more than a decade Marc has been a passionate advocate of placing the customer at the heart of business, working with clients in finance, retail, government and entertainment sectors, helping them craft compelling cross channel customer experiences. Marc champions lean and agile approaches for making customer driven innovation happen. He co-authored the book Agile Experience Design. As a consultant with ThoughtWorks he brought design thinking and creativity to clients, engaging across their organisations with a focus on delivery as well as ideas. Today he is Customer Experience Director at Auto Trader. He has been known to dance and is rather partial to mangos.