The portal’s prime objective isn’t just to offer a gamut of information, but also provide necessary tools and assistance with specific business processes. For instance, knowledge portals could present the following types of content.

Essentially, knowledge portals are developed for facilitating knowledge-sharing, increasing productivity, encouraging innovation and adding to a firm’s intellectual capital.

Knowledge portals vary across companies and industries. Therefore, the target groups, user interface or layout, work areas and functionalities supported may vary across the different portals. Moreover, different target groups or users will have dedicated content workspaces.