The ROI of Healthcare Usability is measured in LIVES.

By promoting and embracing the User-Centered Design approach, you can achieve a greater return on investment (ROI) for your development budget. Working with us, your team will provide a more satisfying online experience for your customers while at the same time significantly reduce training, support, documentation and development costs.

We also provide various evaluations of web and mobile interfaces--including formal usability studies, including those required for the §170.314(g)(3) Safety-enhanced Design portion of ONC Meaningful Use Certification.

The Usability People are more than Web Designers, we have the experience, expert knowledge and a passion for usability and user experience that can enable and optimize your EHR, Patient Portal, TeleHealth, or mobile/web app.

Usability Begins With You

We help companies that develop software develop USER-FRIENDLY software.

The real value in user-centered design is in the Return On Investment (ROI) due to reduced development costs, reduced support costs, reduced training costs, reduced documentation costs, and of course improved end-user productivity.

People are way more efficient when using software that matches their natural way of thinking and matches their way of doing things.

Understanding your users is the fundamental first step in applying User-Centered Design. User research focuses on understanding user behaviors, needs, and motivations through observation techniques, task analysis, and other feedback methodologies.

Knowing about your customers and how they experience your product or service will give us valuable insights necessary to create the innovative designs that matter!

Where will your product be used, and under what circumstances? What are the user's common goals and tasks, their needs and expectations? By observing your users, together we will get to know their habits, their wishes and the ways in which they interact with your product.

User Experience Design is the foundation of our research and design process, and enables us to uncover deep insights that can lead to the design of innovative and profitable products and services.

We will help your customers find the content they are looking for. Plus, we will help you effectively deliver the content you want your users to see.

Clearly labeling your content and maintaining an efficient navigation structure will minimize frustration and confusion. Using our expertise, we’ll create an intuitive structure and navigation flow for your site, app or service. After working with us, your users should be able to find their way to relevant information within just a few clicks.

Usability Testing – Safety-enhanced Design evaluation for EHRs – usually involves observing users while they perform tasks with a hardware or software system, such as a desktop application, website or mobile phone app. The product may be a paper sketch, a wireframe, a storyboard, a display mock-up, a product in development, a working prototype, or a completed product.