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Our Values

For more than 160 years, PNC has been committed to providing
our clients with great service and powerful financial expertise
to help them meet their financial goals. We are proud of our
longstanding history of supporting not only our customers but
also our communities, employees and shareholders.

Building and Growing Trust

At PNC, we work hard to earn the trust and confidence of our stakeholders. Our culture is built on a set of key values and a commitment by our employees to always do what we know to be right. We constantly work to serve each of our constituencies in a manner deserving of their continued trust.

As PNC evolves as a company, we take greater responsibility for responding to our customers’ needs and resolving concerns in a fair and timely manner. We also partner with our communities to bring new vitality to the places where we live and work.

Our Commitment

Our Values

Performance

We strive for excellence in all that we do.

Customer Focus

We understand our customers' needs, seek to deliver an exceptional experience and provide insight to help them achieve their financial goals.

Respect

We trust the capabilities, character and judgment of our colleagues and empower them to make decisions.

Integrity

We are honest and conduct business in accordance with the highest ethical standards.

Diversity

We recognize the value of our differences and endeavor to create an environment where every employee is engaged and has the opportunity to make a meaningful contribution to the success of the company.

Teamwork

We work together to achieve our goals and to celebrate our successes.

Quality of Life

We advocate for the physical, financial and personal well being of our employees, customers and communities, and we support the pursuit of work-life balance.

Corporate Responsibility

In this report, you’ll read how our industry has undergone significant transformation in recent years. Massive regulatory change and evolving customer preferences have redefined the basic business model for banks. Amid the challenges this change presents, we at PNC see an exciting opportunity to solidify relationships with the people we serve and to secure an even brighter future for our company and for the communities where we do business.

The 2015 report includes several new sections. The risk management section provides a more detailed overview of the policies and practices that inform our energy financing. Among other topics, this section outlines PNC’s enhanced MTR policy and our approach to conducting increased due diligence during the underwriting process. We also created a more comprehensive customer-focused section in which we discuss the role of PNC’s new Office of the Customer. This section details our work with diverse customers, our customer interactions on social media and our commitment to helping customers buy and stay in their homes. Finally, a new stakeholder engagement section demonstrates how we interact with all of our constituents, including employees, customers, communities, shareholders and suppliers.

Business Continuity

Business continuity management is a process that identifies potential threats to an organization and the impacts to business operations those threats might cause. It provides a framework for building organizational resiliency and recovery capabilities that enable an effective response that safeguards the interests of key stakeholders, reputation, brand and activities. The PNC Financial Services Group, Inc.’s (PNC) Business Continuity Program leads the organization’s business continuity activities, which include business and disaster recovery, crisis management, and operational and technology resiliency

Related Resources

FACT SHEETS

Facts About PNC

COMMUNITY

The Tower at PNC Plaza

The Tower will be more than the world’s greenest skyscraper, it will also be the new home of one of America’s oldest and strongest financial institutions, a place that accommodates a growing and highly regarded company as well as a symbol of strength, for both PNC and the region.

COMMUNITY

PNC Grow Up Great

Through Grow Up Great, PNC emphasizes the importance of the first five years of life, which research has shown is critical to long-term achievement, by helping families, educators and community partners provide innovative opportunities that enhance learning and development in a child's early years.