NL Central

NL West

Convenience Guide

We hope you enjoy your visit to Citizens Bank Park, the spectacular home of the Phillies!

This Convenience Guide was developed with one goal in mind: to assist our guests in becoming familiar with Philadelphia's award-winning ballpark. A variety of accommodations are offered to make your experience an enjoyable one.

A

Access

All guests enter Citizens Bank Park on the Main Concourse at street level and there are wheelchair-accessible gates at every bank of turnstiles. Citizens Bank Park has elevators to service guests with disabilities; the ballpark is also equipped with escalators, ramps and stairways.

Accommodations for Guests with Special Needs

With the help of an Americans with Disabilities Act (ADA) consultant, Citizens Bank Park was designed to be universally accessible and comfortable for all guests.

Phillies Social Media Clubhouse: Go behind the scenes and follow the Phillies on Facebook, Twitter, Tumblr, Instagram, Pinterest, Vine and Google+! Also, make sure to download the At the Ballpark App and At Bat App.

Alcoholic Beverages

All About Young Guests

Babies/Toddlers Tickets - Children age two and under may be admitted to Phillies games without a ticket, but need to sit in the lap of an accompanying adult. Children age three and above require a ticket.

Baby-Changing Tables - Baby-changing tables are available in all 61 restroom facilities.

Citizens Bank Games of Baseball located in Ashburn Alley near the Right Field Gate entrance, this unique entertainment area features two free games presented by Citizens Bank: Run the Bases and Phan Trivia Challenge. Guests receive coupons for their participation to redeem at the Citizens Bank kiosk (also located in Ashburn Alley) for various prizes.

Junior Phillies Club presented by POWERADE (behind Section 114 and the left field scoreboard) - For a $13 membership fee, children 14 and under receive a Junior Phillies bag, membership card, player poster, exclusive set of collectible magnets, priority first-in-line privileges during Modell's Sporting Goods Kids Run The Bases, and a one-time 10% discount at the Majestic Clubhouse Store. For more information, call 215-463-1000.

Phanatic Attic (adjacent to the Third Base Gate) - The second level of the Majestic Clubhouse Store featuring Phanatic retail merchandise. Open year-round.

Phanatic MVP Club (behind Section 114 and the left field scoreboard) - For a $12 membership fee, children 14 and under receive a Phanatic Bobblehead, Phanatic magnet, membership card, Phanatic poster and membership benefits including a one-time 10% discount in the Phanatic Attic. Members are also randomly selected for prizes including Phanatic Meet & Greets and autographed items. For more information, call 215-463-1000.

Phanatic Phun Zone (inside First Base Gate plaza) - Sponsored by Cavity Busters, this play area gives children age eight and under an opportunity to climb, explore, and play games. A junior Phanatic Phun Zone is also available for guests two years of age and under. Weather permitting.

Sunday Starting Nine - Kids 14 and under who wear Phillies colors to the ballpark on Sundays could be randomly selected for this unique experience. Nine lucky youngsters will be introduced pre-game and stand on the field with the nine Phillies starters for the National Anthem.

Animals

Certified service dogs or service dogs in training for guests with special needs are welcome. All other animals are prohibited.

Anniversary Greetings

Guests can celebrate their anniversary with their names in lights on the scoreboard. The $30 package also includes a picture frame. Advance registration is required. Guests can check in at the Birthday Check-In Desks located behind Sections 123 and 323. For more information or to place an order, call Ticket Services (215-463-1000).

Art in the Park

Fans of all ages are invited to enjoy the various art featured in the ballpark.

Ashburn Alley

A festive outfield entertainment area named in honor of Phillies legend Richie Ashburn. Opens 2 hours prior to game time so fans can watch batting practice. Also features concession specials, which are available each game for the first hour Ashburn Alley is open. Guests may enter Ashburn Alley through the Left Field Gate.

All-Star Walk - Granite markers featuring Phillies All-Stars since the first All-Star Game in 1933.

Bullpens - Guests can view the bi-level bullpens and watch pitchers from both teams warm up. A special viewing platform, which is open pre-game and located in Memory Lane, includes instructional pitching displays.

Citizens Bank Games of Baseball - Located in Ashburn Alley near the Right Field Gate entrance, this unique entertainment area features two free games presented by Citizens Bank - Run the Bases and Phan Trivia Challenge. Guests receive coupons for their participation to redeem at the Citizens Bank kiosk (also located in Ashburn Alley) for various prizes.

Memory Lane - An illustrated history of Philadelphia baseball, including the Phillies, Philadelphia Athletics and Negro League teams in the city. Sponsored by Toyota.

Budweiser Rooftop Bleacher Seats - The Phillies brought back rooftop bleachers, a Shibe Park phenomenon of the 1920s when residents of 20th Street built bleachers on top of their roofs. A total of 199 guests can enjoy this unique setting nestled under the Liberty Bell.

Wall of Fame - Bronze plaques of the players enshrined in the Phillies Wall of Fame that started at Veterans Stadium in 1978 are on display in Memory Lane. Sponsored by Toyota.

ATM Machines

For the convenience of our guests, there are seven Citizens Bank ATM Machines located throughout the ballpark:

B

Bags

Ballpark Characters

Phillie Phanatic - The fun-loving ambassador of Phillies baseball can be spotted all around the ballpark, and traditionally performs on the field during every home game at the end of the 5th inning and on the Phillies dugout in the bottom of the 7th inning.

Phoebe - The Phanatic's mom makes special appearances throughout the year including the Phanatic's Birthday and Mother's Day.

Phillies Ballgirls - The Phillies Ballgirls can be seen working down the right and left field foul lines. The team also participates in community and charitable softball events, and serves as captains of the Phillies Red Goes Green Team.

Phanstormers - These cheerful performers in powder blue Phillies jerseys can often be found singing "Happy Birthday", handing out goodies, performing magic tricks or starting a cheering section.

Citizens Ballpark Bankers - These all-star bankers, courtesy of Citizens Bank, are here every game to provide guests with a memorable experience at Citizens Bank Park. From encouraging guests at the Citizens Bank Games of Baseball (located in Ashburn Alley) to passing out special treats, these friendly faces will surprise and delight fans with a host of great gifts, ideas and information...all to ensure that your trip to Citizens Bank Park is the best experience in baseball.

Phil the Can - Sponsored by Waste Management, Phil is an interactive robot who speaks with fans and helps promote awareness of the Red Goes Green campaign.

Other Characters - Sing a song with the Whiz Kids Band (on occasion)... have your face painted (on occasion) ...or visit a caricaturist (located on the Main Concourse: first and third base side of the ballpark).

Cameras/Camcorders

Cellular Phones & Pagers

Concessions

Voted "Best Ballpark Eats" by the Food Network (2007) and No. 1 Vegetarian Ballpark (2007-2010, 2012-2013). A wide variety of food and beverages, from traditional ballpark fare to foods with Philadelphia flavor, is available throughout the ballpark at permanent locations, portable stands and two restaurants. All concession areas are wheelchair accessible. The concessionaire is a joint venture involving ARAMARK, the Phillies and World Wide Concessions.

Concourses

The 360-degree openness of the Main Concourse gives guests a continuous, uninterrupted view of the field, keeping them in touch with the game if they leave their seats for a trip to the concession stands. The Terrace Level concourse provides a similar openness.

Credit Card Policy

MasterCard, Visa and American Express are accepted at ticket windows, restaurants, concession stands and merchandise locations in the ballpark.

D

Diamond Club

The luxurious Diamond Club, featuring 1,281 extra-wide, padded seats, is located behind home plate. Members have exclusive access to the Diamond Clubhouse Lounge, sit-down dining options at upscale bistros, two full-service bars, in-seat wait service, private concessions and a merchandise stand, access to the Hall of Fame Club, and views of the indoor batting cages. It is available on non-game days for special events. The Diamond Club is sold out for the 2013 season. For info call 215-463-5000.

Distribution of Materials

E

Elevators

Eleven elevators are conveniently located throughout the ballpark and also available to service guests with disabilities.

Emergency Evacuation

In the event of an emergency, Phillies personnel have been trained and instructed to assist guests in evacuating the premises.

Engagement Package

Guests can propose marriage at a game live on PhanaVision! Package includes four tickets to the game, live coverage of the proposal on the left field video board, a champagne toast and a commemorative DVD for $450. Sponsored by Benari Jewelers, the engagement package is subject to availability and must be booked in advance. To schedule, call Ticket Services (215-463-1000).

Entrances

Entrances are located at the First Base Gate, Third Base Gate, Left Field Gate and Right Field Gate. There are also private Suite and Club Entrances located on Pattison Avenue (Home Plate), Citizens Bank Way (West) and Darien Street (East).

Escalators

There are three sets of escalators in the ballpark:

First Base Gate - Takes guests from the First Base Gate Plaza
to the Pavilion Level with a second escalator taking guests
to the Terrace Level.

First Aid

First aid stations are located on the Main Concourse (behind Section 105) and the Terrace Level (behind Section 318). Each location is staffed with medical personnel. If medical assistance is needed, please notify the nearest Phillies personnel, proceed to the nearest location, or call the Guest Services Hotline at 215-218-5469. Fans may also notify personnel by texting "PHILLIES" [space] followed by the issue and location to 69050.

First Phillies Game Certificate

For kids 14 and under attending their first game at Citizens Bank Park, individual certificates are available for free at Guest Services (behind Section 122) and the Birthday Check-In Desks (behind Sections 123 and 323).

Foul Balls

Guests are welcome to keep any foul balls hit into the stands. Please do not interfere with a ball in play, especially those guests sitting at field level. Major League Baseball rules call for the ejection of guests that interfere with a ball in play.

Fun Features

Check out some of the family-fun features that make Citizens Bank Park world-class!

G

Game Times

Night games

7:05 p.m.

Midweek afternoon games

1:05 p.m. or 3:05 p.m.

Saturday games

3:10 p.m., 4:10 p.m., 7:05 p.m., or 7:10 p.m.

Sunday games

1:35 p.m. or 8:05 p.m.

Because of Major League Baseball television agreements with ESPN and FOX, the starting times of some games are tentative and subject to change. Time changes can potentially occur up to 10 days prior to a scheduled game date. Guests are advised that game tickets will be honored on the game date listed regardless of the time change. No refunds or exchanges will be given. Guests should be aware of this possibility. Log on to phillies.com or check other media outlets for the time changes that may occur.

Gate Openings

Regular Season - Monday through Friday: 1 1/2 hours prior to game time. Saturday/Sunday: 2 hours prior to game time. Ashburn Alley (Left Field Gate) opens 2 hours prior to all game times.

Gift Cards

Phillies Gift Cards can be purchased for any dollar denomination (minimum amount $25) and can be used for purchasing regular season tickets, merchandise and/or concessions at Citizens Bank Park.

Giveaway Policy

The Phillies policy is to distribute one giveaway item per eligible fan entering Citizens Bank Park. An eligible fan is a fan that meets advertised age limits or other requirements (i.e. kids 14 and under promotions). Extra tickets for a game may not be redeemed for giveaway items. The Phillies do not make giveaway items available for sale. Giveaway items are not licensed through Major League Baseball Properties, therefore cannot be sold at retail. Remaining giveaway items are liquidated for charitable purposes through the Phillies Community Outreach department. For more info, please contact the Phillies Merchandise Department at 215-463-6000.

Good Sport Program presented by Budweiser

Guests who would like to be their group's designated driver can pledge at kiosks located at the First Base, Third Base and Left Field Gates and by Section 319 until the end of the 1st inning. Anyone who signs up will receive a voucher for a free fountain soda or non-alcoholic beer.

Group Outings (groups of 25 or more)

Bring your group to the ballpark! Contact the Group Sales Office at 215-463-5000.

Guest Code of Conduct

Guest Services

Located on the Main Concourse (behind Section 122) and the Terrace Level (behind Section 318), Guest Services will assist you with questions, concerns and requests for information. Open from the time the gates open until 15 minutes after the game ends. If immediate attention is needed, or if someone is interfering with your enjoyment of the game, please call the Guest Services Hotline at 215-218-5469 or text the word "PHILLIES" [space], with issue and location to 69050.

H

Hall of Fame Club

Premium seating for 2,500 (in the infield on the Club Level) that includes padded seats along with access to private, climate-controlled lounges featuring full-service bars, large screen TVs and upscale food options. The Hall of Fame Club is sold out for the 2013 season. For more information call 215-463-5000.

Hometown Homers

Guests who are lucky enough to catch or retrieve a home run hit by a Phillies player will be given the opportunity to have the ball autographed by that player. Please contact Phillies personnel who will escort you to Guest Services to complete an application. Once the ball is autographed, it will be mailed to the guest.

I

J

Junior Phillies Club

Junior Phillies Club presented by POWERADE (behind Section 114 and the left field scoreboard) - For a $15 membership fee, children 14 and under receive a Junior Phillies backpack, membership card, Chase Utley poster, exclusive set of collectible Chase Utley magnets, priority first-in-line privileges during Modell's Sporting Goods Kids Run The Bases, discount on ballpark tour tickets, and a 10% discount at the Majestic Clubhouse Store throughout the 2014 season. Members are also randomly selected prizes including autographed baseballs and Phillies game tickets. For more information, call 215-463-1000.

K

L

Liberty Bell Home Run Spectacular

Lost and Found

To report or claim lost articles contact Phillies personnel or visit Guest Services located on the Main Concourse (behind Section 122) and the Terrace Level (behind Section 318). Found items will only be held for ten days. For information, guests may call 215-218-5440.

Lost children will be escorted to Guest Services. If the child is unable to provide information to reunite the two parties, a picture of the child can be displayed on PhanaVision.

M

Meetings, Banquets, Weddings and Events

See "Special Events".

Merchandise

Majestic Clubhouse Store - Located adjacent to the Third Base Gate, the expansive team store featuring official Phillies merchandise is open year-round, seven days a week, 10 a.m. to 6 p.m. On 1:05 p.m. or 1:35 p.m. game days, the store can only be accessed with a game ticket. The store is closed on major holidays. Enter from inside the park during events (behind Section 134) or outside during non-event times (on Citizens Bank Way). For merchandise information call 1-877-GO-PHILS.

Phanatic Attic - The second level of the Majestic Clubhouse Store, dedicated to Phillie Phanatic, ladies' and children's retail merchandise. Hours: same as Majestic Clubhouse Store. Open year-round.

Mitchell & Ness Alley Store - Located in Ashburn Alley. Official Phillies merchandise location featuring signature throwback flannel jerseys from MLB's Cooperstown Authentic Collection, as well as a line of fashion apparel based on nostalgic Phillies logos, plus old-time pennants and banners from local retailer Mitchell & Ness. Current Phillies merchandise standards, including player T-shirts, jerseys and caps, are also available.

Heads Up - Located on the Main Concourse (behind Section 113), this retail kiosk is dedicated to headwear of all sorts from caps to knits to visors.

Home Stands - Official Phillies merchandise is also available at stands located behind Section 207.

Ladies Boutique - Located on the Main Concourse (behind Section 121), this retail stand features ladies' headwear, apparel, footwear and accessories.

Majestic Shop - Located on the Terrace Level (behind Section 323), this retail location features Majestic player product including jerseys and T-shirts for men, women and youth.

Memorabilia Store from Hunt Auctions - Located on the Main Concourse (behind Section 126). Features authentic vintage and modern baseball memorabilia, including autographed jerseys, baseballs, bats, pennants and photographs.

New Era Home Stand - Located on the Terrace Level (behind Section 317), this retail location features men's, women's and kids' headwear along with women's apparel from New Era and Phillies souvenirs.

NewsStands - Phillies publications, DVDs, baseball cards and various other baseball publications are available at four NewsStand locations: behind Sections 111, 126, 143 (behind the scoreboard) and 323.

Phillies Authentics - Located on the Main Concourse (behind Section 133). Featuring game-used collectibles and autographed memorabilia authenticated through Major League Baseball's Authentication Program. Also available are Phillies publications, DVDs and baseball cards.

Metal Detectors

N

O

P

Parking

There are parking lots throughout the Sports Complex for preferred, pre-paid, cash, and handicapped parking. It is recommended that guests arrive early and park in the first available lot. Please check phillies.com regarding events and construction projects that affect traffic in the Sports Complex area. For the latest traffic information for Pennsylvania and New Jersey, please dial 511 or visit 511pa.com or 511nj.org.

Phanatic MVP Club

Phanatic MVP Club (behind Section 114 and the left field scoreboard) - For a $13 membership fee, children 14 and under receive a Phanatic Bobblehead, Phanatic water bottle, membership card, Phanatic poster and membership benefits including a 10% discount at the Majestic Clubhouse Store throughout the 2014 season, and discounts on tickets to pre-selected Phillies games. Members are also randomly selected for prizes including Phanatic Meet & Greets and autographed items. For more information, call 215-463-1000.

PhanPhoto

Capture the memories at the ballpark! Photographers will be roaming throughout Citizens Bank Park to take photos of guests and their family and friends. The photos will be posted on phillies.com, where they will be available to purchase as commemorative prints, mouse pads, T-shirts and more. Guests may also upload personal photos from their day at the ballpark.

Phillies Charities, Inc.

Phillies Charities, Inc. (a Section 501(c) (3) organization) is the charitable arm of The Phillies. It raises funds in a variety of ways such as the annual Phillies Phestival, and from certain elements of Citizens Bank Park. In addition to major support of the Philadelphia chapter of the ALS Association, grants are made each year to a wide variety of primarily local charities.

Prohibited Items

Public Transportation/SEPTA

The Broad Street subway line, with the AT&T Station located at the corner of Broad Street and Pattison Avenue, is available for all events at the Sports Complex. Frequent service operates from Center City, Olney and Fern Rock. The subway also connects with PATCO service at the Walnut-Locust Station.

There is also bus service to Broad Street and Pattison Avenue. Guests should call 215-580-7800 or log onto septa.org for updated schedules.

Q

R

Radios/TVs

Rain Delays/Inclement Weather

The right to postpone the playing of a game is controlled by the home club with the exception of the final series between two clubs, at which time the responsibility shifts to the Umpire-in-Chief. Once a game has started, the Umpire-in-Chief determines if a game should be suspended, when it can be resumed or if it should be terminated because of bad weather or unfit playing conditions. The Official Playing Rules provide that when a game has been temporarily suspended, umpires must wait at least 30 minutes before calling the game. On days when inclement weather is in the forecast, tune to 1210 WPHT or 94.1 WIP for updates on the game status. For weather updates, fans can also text the keyword "PHILLIES WEATHER" to MLBGO (65246).

Ramps

First Base Ramp - Provides access to the Suite Level, Pavilion/Hall of Fame Club Level and Terrace Level.

Left Field Ramp - Adjacent to the Left Field Gate providing access to the Suite Level, Hall of Fame Club, Arcade seating and Terrace Level.

Red Goes Green

The Phillies' award-winning "Red Goes Green" program at Citizens Bank Park is in partnership with ARAMARK and Global Spectrum.

To offset the carbon footprint created by the team's utility power usage at Citizens Bank Park, the Phillies have purchased over 20 million kilowatt-hours of Renewable Energy Credits (RECs) a year, matching 100% of electricity usage with wind and solar generation. Solar is locally sourced through Keystone Solar Project in Lancaster County, PA. 2014 is the 7th straight calendar year that the Phillies have purchased 100% renewable energy.

The Phillies Red Goes Green Team - led by the Phillies Ballgirls and consisting of volunteers from local organizations - collects recyclable cans and bottles throughout the ballpark during home games.

Phil the Can is the "spokescan" for the Red Goes Green program. Phil is an interactive robot who speaks with fans and promotes awareness on ways to go green.

There are over 100 recyclable containers placed throughout the ballpark for fans to utilize and aid in recycling efforts.

Environmentally preferred cleaning agents are used throughout the ballpark, including a cleaning method which utilizes ionized water to replace cleaning agents altogether.

Re-entry

Restrooms

A total of 61 restrooms are conveniently located throughout the ballpark (all designed for wheelchair access): 24 men's, 24 women's and 13 family restrooms equipped with changing tables. In addition, there is a restroom in the Service Level specifically for wheelchair guests who are seated in the Field Level area by the third base dugout. Family restrooms are located at:

S

Schedules

Scoreboard System Goes HD

The Phillies massive Daktronics HD-15 video display features the latest in Sony HD production technology, and is the largest in the National League and among the largest in the world. It includes a dedicated closed captioning display to assist hearing impaired fans.

The display could feature 49 life-size Phillie Phanatics standing next to and on top of each other

Smoking

Special Events

Looking for a unique place to host your next social or corporate event? Citizens Bank Park is available on nongame days for selected events. For information, call the Phillies at 215-218-5100. For gameday parties and meetings, contact the Phillies Group Sales Office at 215-463-5000. For game-day parties and meetings, contact the Phillies Group Sales Office at 215-463-5000.

Strollers

Suites

Luxury Suites - A total of 70 luxury Suites are located above the Field Level seats and afford spectacular views of the action. Suites offer upscale catering, comfortable seating and furnishings with a distinct baseball flavor.

Single-Game Party Suites - Rent a Party Suite, Hall of Fame Club Deck, All-Star Suite or MVP Suite to entertain your group. Contact Phillies Group Sales at 215-463-5000.

T

Tailgating

Taxi Service

Guests needing help placing a call for taxi-service can stop at Guest Services located behind Section 122 on the Main Concourse and behind Section 318 on the Terrace Level. Taxis are available at the end of each game at the corner of Citizens Bank Way and Pattison Avenue (outside the Third Base Gate).

Telephones/Telephone Display Devices

Public pay phones are located inside the Left Field and Right Field Gates and outside the First and Third Base Gates. All are wheelchair accessible and equipped with volume controls. In addition, a TDD phone is located near the Left Field Gate.

Ticket Information

Online

phillies.com

Season and Group Sales

215-463-5000

General Information & Individual Ticket Orders

215-463-1000

Ballpark Tours

215-463-1000

Hearing Impaired (TDD)

215-463-2998

FAX Ticket Orders

215-463-9878

Group Outings (for groups of 25 or more) -Group tickets, party suites, club decks and pre-game party areas are available for 2013 game dates. Contact the Group Sales Office at 215-463-5000 for information.

In-game - Ticket windows are located on the Main Concourse (behind Section 124) and the Terrace Level (behind Section 318).

In person - Ticket windows are located near the First Base Gate on Pattison Avenue. For all home games, additional ticket windows will be open on Citizens Bank Way. In the event of a sellout, a limited number of 500 standing room tickets will be available on game day beginning at 9 a.m. for day games and 4 p.m. for night games.

Official Game - A game becomes official after 4 1/2 innings, if the Phillies lead. Otherwise, five full innings must be completed before it is considered a regulation game.

Re-entry - There is a no re-entry policy in effect at Citizens Bank Park. Tickets do not entitle the holder to reenter the ballpark after leaving the ticketed area.

Reserved Tickets - Orders placed over the phone or via the internet within seven days of the game may be picked up any time after ordering at the ticket windows located at the First Base Gate, or on the day of the game at any available ticket window. For identification purposes, guests should present their driver's license and credit card used for their ticket purchase when picking up their tickets. Ticket kiosks, located at the First and Third Base Gate ticket windows and Majestic Clubhouse Store, are available for day-of-game ticket pickup with the credit card used to purchase the tickets. Guests ordering tickets via the internet and phones have the additional convenience of our “Print At Home” option. Tickets for future games may also be purchased at the kiosks.

Scalped Tickets - Tickets may not be resold on the private property of Citizens Bank Park or in the parking areas that surround it, and tickets associated with such transactions are subject to confiscation. (This prohibition is in addition to all restrictions and prohibitions imposed on scalping by law.) In many cases, tickets offered for sale by scalpers are misrepresented, counterfeit or stolen.

StubHub - Tickets purchased on StubHub can be picked up at Windows 19 and 20 next to the Majestic Clubhouse Store (Citizens Bank Way). These ticket windows open 2 hours prior to all home games. Any issues related to StubHub purchased tickets should be directed to these windows.

Theme Nights - Each year, the Phillies host a number of Theme Nights which provide fans the opportunity to interact with others who share similar backgrounds and interests.

Wheelchair and Companion Seating - Wheelchair and companion seating is available in the following areas: Field Level, Pavilion/Arcade Level, Scoreboard Porch and Terrace Level. Companion Seating is available alongside the spaces for guests using wheelchairs at a maximum 3:1 ratio (3 companions per wheelchair). Folding chairs will be provided for companions. Check phillies.com or call 215-463-1000 for seating availability.

Tours of Citizens Bank Park

Public and private are available year-round. Tours begin and end next to the Phanatic Attic, in the Majestic Clubhouse Store and will not be scheduled on Sundays, major holidays, or when there are day games at home. Guests can purchase public tour tickets (Adults: $10; Seniors & Children 3-14: $6) at the Citizens Bank Park ticket windows, www.phillies.com or by calling Ticket Services (215-463-1000). Accommodations for private tours (groups of 25 or more) can be arranged by calling 215-218-5360.

U

Umbrellas

V

Veterans Memorial

To commemorate the site of Veterans Stadium, the Phillies built a monument as an everlasting memorial to veterans. Located on Pattison Avenue, the granite-covered memorial includes the American flag along with bronze plaques and flags representing the Army, Marine Corps, Navy, Air Force, Coast Guard and POW/MIA. The flags fly year-round.

W

Water Fountains

Twenty water stations each containing two fountains (one standard and one wheelchair accessible) are dispersed throughout the ballpark, for a total of 40 fountains.

Weapons

Web site

Tickets, schedules, promotional schedules, merchandise, up-to-the minute Phillies news, live game audiocasts, live game video coverage, message boards, history, stats, scoreboard, community news, free e-newsletters...it is all available at the official Web site of the Phillies: www.phillies.com.

Wheelchairs

Courtesy wheelchairs may be obtained at the four main entrance gates, as well as Guest Services located on the Main Concourse (behind Section 122) and the Terrace Level (behind Section 318). A valid driver's license, credit card or some other form of identification as well as seat location must be provided to use the chair. Wheelchairs can only be used to assist fans to or from seats and must be promptly returned to assist with other fans' needs.

X

Y

You

You, our guests, are the focus of everything we do. Phillies employees are here to make your Citizens Bank Park experience a special and memorable one. We welcome your comments and suggestions at any of our Guest Services locations.