Company Background

The Water Specialist was established in 1976 by Ray Sparrow. Along with Ray, his sons Jim and Caleb help run the company by leading The Water Specialist in its daily commitments to provide the highest level of service to the Triangle area of NC. Our central location in Hillsborough, NC enables The Water Specialist to offer comprehensive drinking water testing, well recovery, well pump repair, plumbing, water treatment systems and services.

The Region's Leader

Over the years, Ray has personally been involved in the setting of procedures and training standards for the employees at The Water Specialist. Our experience with plumbing, water treatment, well pumps, water well services, customer service, and Ray’s dedication to constant growth through ongoing educational opportunities all maintain the the solid reputation of The Water Specialist as the region’s leader in the science of water treatment, rapid high quality pump service, skilled plumbing service and targeted well rehabilitation.

Why is the reputation of The Water Specialist so strong? It's simple. We stand behind our products and services with an absolute commitment to the customer.

Highly-Trained & Knowledgeable Team

The Water Specialist is able to stay an industry leader year after year quite simply because of our people. We field teams of trained, dedicated technicians in an effort to provide a high level of service that is not readily available in the water treatment and well contracting business. In addition, the technicians are backed up by an administrative staff with of goal of 100% customer satisfaction.

Ray has personally trained all our technicians in water treatment and well restoration and often speaks professionally on these topics. The Water Specialist is an advocate for local clean water issues and routinely provides free testing and consultation to homeowners and businesses.

Availability

We are available to our customers. We spend as much time on the phone or in person to answer the customer's questions and to make sure our customers understand their systems and its components. We also have technicians on call after hours to provide emergency service. What Our Clients Say!

Honesty

We always give our customers options. We never tell a customer that something is broken when we know it is not. When advising a customer we give the best advice we can even if it means we may not benefit financially from it. What Our Clients Say!

Local Experts

We are the local experts in our entire field of work. To our knowledge we are the only company in the state of NC that carries our collective group of licenses and expertise in Well Contracting, Well Pump Systems, Water Treatments Systems, Point of Sale Inspections, Plumbing, Septic System Operation/Repair/Installation and Pumping. What Our Clients Say!

We Value Our Team Members

We are a great place to work. We provide stable good paying jobs with great benefits to our employees in a place they can make a career and grow. Training is continuous. What Our Clients Say!

Trust

We do what is right even when no one is looking. Much of our work is done when the customer is not present or in areas that can't be readily seen. It is important that we always do what is best even when no one is looking over our shoulder or can see our completed work. What Our Clients Say!

Respect

We respect our customer's property and time. We understand that the customer's property and time are very valuable to them. We clean up the jobsite and communicate properly and promptly with them and make every effort to not waist the customer's time. What Our Clients Say!

Customer Safety

We make our customers feel safe in their homes. We ensure our practices, products and employees are safe. We communicate unsafe situations to our customers. What Our Clients Say!

Employee Safety

We operate with safety first in mind. We identify and communicate unsafe work conditions and practices promptly. We operate our vehicles safely on the roadways and in a manner we would like to see in our own neighborhood. What Our Clients Say!

Satisfaction/Accountability

We want every customer to be satisfied every time. We stand behind our work. If something is not right then we will make it right. We understand that we are not always right and we will make mistakes but the customer should not have to pay for them. What Our Clients Say!