Support

Our Team of Experts

Knowledge is our strength.

In addition to our automotive software solutions, we offer an array of support options to help increase our customer’s use, their understanding and how to apply the solutions available to them within their business. We are always working towards helping our customers to get the best possible return from their investment.

Training

Training offers courses in all major POWER applications, Automate system, as well as many refresher courses.

Training helps you grow your business by developing skills and expertise increasing both system utilisation and productivity. We strongly recommend formal training and provide highly structured courses for all departments within your dealership, along with many refresher courses to assist your staff to fulfil their potential and maximise their value.

Effective training never stands still. We constantly update our courses to take account of the latest advances in technology and your business requirements.

Computer Assisted Instruction (CAI) courses simulate routines used within the system, quickly building knowledge. It is built into every user workstation as a progressive learning tool at your own pace. Our CAI tutorials come as part of the system and stay with you for life, ensuring that all current and future staff use efficiently.

Classroom based courses impart knowledge and invoke discussion in our systems and applications, providing course notes as a back-up. Every trainee has access to a workstation for a 'hands on' approach to learning.

On-site consultancy visits provide additional software training and support that can be delivered on-site in your dealership.

A successful I.T. implementation is vital to the day-to-day running of any business. Whether you are looking to add elements to your existing network or wish to implement a new one, help with infrastructure design, multi-site roll out expertise, or need support during the transition to a new system, we can assist by providing the technical resource to support your in-house team or manage the entire project as a whole.

From initial planning through to installation, we work with you to implement your entire hardware and software requirements. We provide extensive on-site and remote support to install, maintain and optimise your system and applications. Undertaking bespoke training activities, both on-site and/or classroom based when necessary with highly skilled (and certified) installers within each department to ensure the change does not affect sales or your back-office.

What Our Customers Say

"The dealership staff are deriving benefits and this is in no small part to the good relationships that my team developed with your implementation team."

Robert Burns
Burns Garages

The Aptus web platform has been a tremendous success for Haynes, we have rolled out eight Aptus sites with plans for a further two and would not consider any other option now.

We recognise the importance of providing high-level support to quickly resolve issues.

Rest assured that your solutions are running smoothly with the help of our Customer Support Centre for all your I.T. and software support needs. Our experienced support team are available to help from the simplest to the most complex issues. Should you have an issue or require assistance, they are on hand to quickly identify and resolve the issue, minimising disruption to your business.

When on-site hardware support is needed, our trained field engineers repair equipment in your dealership, providing a speedy resolution. They are trained to troubleshoot and diagnose problems, from hardware and networking issues as well as maintaining industry accreditation in I.T. systems and software.

What Our Customers Say

"We enjoy exceptional customer service from the Reynolds team. The level of service is outstanding; they're knowledgeable, helpful, and resolve issues quickly."

Bruce Henry
Henrys (Glasgow) Ltd.

"One of the best things about being on POWER is the level of support Reynolds offers, we know if we need them they are on hand to do so."

We provide a trusted presence in your dealership to gain the most benefit from your system.

We want our customers to take full advantage of the powerful features available in our solutions. To achieve this, all our POWER customers are regularly visited by a Regional System Specialist (RSS) to answer questions and provide guidance. They assist customers to optimise resources, practices, and tools to gain the most benefit possible through improved utilisation.

Our consultants offer a specialist service in which they perform an Utilisation Review to assess how well a dealership is using the system. As part of the review, the consultant offers suggestions on how you could benefit from improved usage and meets with senior management to decide which recommendations you should put into action.

What Our Customers Say

We really value Dan's visits. His in-depth knowledge and professionalism makes for a great relationship. He always delivers."

Lindsey Ward
Hadwins (Kentdale) Ltd.

"We value the on-site visits which greatly help management in ensuring POWER reporting and functionality supports our business goals."

We understand your dealership and offer additional add-ons that work for you.

Our Account Managers get to know your dealership and discuss any additional software applications that would benefit your business. They regularly visit customers to discuss any issues you may be having and offer assistance, liaising with all Reynolds & Reynolds departments.

You’ll also have a dedicated Internal Account Manager who is office based available at the other end of a telephone should you need additional advice and guidance.

What Our Customers Say

"Key to an Account Manager/Customer relationship is trust and honesty. I can totally rely on receiving that from Melanie, our Account Manager."

Chris Fullalove
Caffyns plc

"Rob understands the importance of engaging with Customers and their requirements, which is essential given the complexity of a Commercial Vehicle Dealership."

We ensure your system evolves alongside industry and technological advances.

Our programming department is structured into teams dedicated to specific products and their underlying technologies, with a R&D team providing overall technical guidance. These teams are engaged in continually enhancing and improving our products.

Development processes and standards are reviewed on a regular basis with the emphasis on improving quality and productivity. For example, priorities are managed through defined product roadmaps and only undergo controlled change. Outstanding bug levels are kept low, and the project management system emphasises throughput and qualifies requests before they reach individual programmers.

What Our Customers Say

"A fantastic benefit is all system updates are free so we're always operating the latest version unlike other DMS providers where you have to pay to upgrade."

Tim Potter
Vindis Group

"We've worked with Reynolds to integrate POWER and Contact Advantage. It's hugely refreshing to see they value and involve dealerships at every turn."