New Media stuck in drive

Version 1

Created by banic on Oct 17, 2014 8:11 AM. Last modified by banic on Oct 17, 2014 8:11 AM.

Problem:

New media becomes stuck in either the tape drive or the magazine slot.

Solution:

There have been issues reported where a spare label included inside the case with a new tape adheres to the side of cartridge due to static electricity. When the customer loads the tape in the magazine it is easy to miss since the label is smaller that the cartridge. When the picker loads the tape in the drive it will stay in the drive upon ejection and when the next tape loaded in the drive it will jam.