ME020592 - PRB: Outlook Rules are not executing when Microsoft Outlook is not running.

SYMPTOMS

Outlook Rules are not executing when Microsoft Outlook is not
running.

CAUSE

When using Outlook Rules via the OpenProtocols connector, all rules will be
treated as client-side only. Client-side only rules will only execute if the
Microsoft Outlook is opened. The backend Messaging Platform is not aware of
these rules and therefore cannot action them.

WORKAROUND

A workaround is to use the server-side mailbox filtering options within the
Messaging Platform's web mail interface to create server-side rules that will
execute if the Microsoft Outlook is not running.