Next-generation 9-1-1 and digital emergency communications convergence enables the delivery and processing of digital or IP-based multi-media content, such as text messages, mobile phone images and video, within incident management software to provide police, fire, emergency and security forces with access to more comprehensive and actionable information. This capability improves incident management through the full spectrum of an incident: from prevention and preparedness to response, recovery and mitigation. Additionally, next-generation emergency communications convergence promotes greater situational awareness by enabling improved location accuracy for dispatch management and faster incident response.

For more than 10 years, Intergraph has been involved with next-generation emergency communications convergence efforts to advance situational awareness for faster incident response. Examples of Intergraph’s involvement in emergency communications convergence efforts include the development of a nationwide digital incident response communications system in Belgium and several next-generation-ready systems in Austria, Canada and New Zealand that support multiple data inputs. Intergraph technology also has enabled the automation of security alarm 9-1-1 calls to public safety answering points (PSAPs) in Richmond, Va., resulting in new industry standards and a reduction of 9-1-1 calls from alarm alerts.

Intergraph’s leadership in industry organizations such as the 9-1-1 Industry Alliance, National Emergency Number Association (NENA) standards committees and European Emergency Number Association (EENA) is helping to shape the evolution of next-generation emergency communications convergence. Additionally, by leveraging its long and rich history of developing pacesetting innovations and driving industry standards, Intergraph has forged relationships with a broad spectrum of digital communications providers and is actively engaged in solving next-generation 9-1-1 challenges within the United States and advancing digital convergence efforts around the world.

“As the largest worldwide provider of public safety and security incident management software, Intergraph is committed to close collaboration with PSAPs, the vendor community and standards bodies to ensure the successful delivery of next-generation 9-1-1 capabilities,” said Reid French, chief operating officer, Intergraph, and vice chairman of the 9-1-1 Industry Alliance, the voice of the emergency communications industry in the United States. “Public safety and security agencies seek next-generation technologies to deliver a higher level of service to the communities they serve. By creating an integrated platform for PSAPs to participate in the emerging next-generation 9-1-1 environment, Intergraph is helping to expand the power of digital emergency communications integration for faster, more accurate response to save lives and protect property.”

Intergraph is the leading global provider of public safety and security emergency incident response, reporting, analysis and records management solutions. One in 12 people in the world is protected by Intergraph public safety and security solutions. Intergraph solutions protect the largest and most complex cities and government installations in the world.

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About Intergraph
Intergraph is the leading global provider of engineering and geospatial software that enables customers to visualize complex data. Businesses and governments in more than 60 countries rely on Intergraph’s industry-specific software to organize vast amounts of data into understandable visual representations and actionable intelligence. Intergraph’s software and services empower customers to build and operate more efficient plants and ships, create intelligent maps, and protect critical infrastructure and millions of people around the world.

Intergraph operates through two divisions: Process, Power & Marine (PP&M) and Security, Government & Infrastructure (SG&I). Intergraph PP&M provides enterprise engineering software for the design, construction and operation of plants, ships and offshore facilities. Intergraph SG&I provides geospatially-powered solutions to the defense and intelligence, public safety and security, government, transportation, photogrammetry, utilities, and communications industries. For more information, visit www.intergraph.com.