Setting up Awair Glow with Android 8.0

If you’re trying to add an Awair Glow to your Awair App with your Android 8.0 phone, you may run into some issues establishing a bluetooth connection during the setup process. Specifically, the error "Please Try Again". This issue was introduced with the release of Android Oreo, rendering Awair Glow incompatible with phones operating Android 8.0.

Please note that this issue only affects the setup and factory reset process. Android Oreo users with existing Awair products can continue to use all features on your app and interact with their products.

We’ve put together a few workaround options below to help Android users move past this issue at setup.

Option 1: The quickest and simplest way to setup your product is to use another phone with a compatible operating system (such as iOS or an older version of Android). Read the tips we compiled below for using this workaround.

After Android implemented a few improvements with the next iteration of Android Oreo, Glow is completely compatible with Android 8.1. Awair Glow users should have no issue establishing a Bluetooth connection upon upgrading to Android 8.1 or higher.

We sincerely apologize for the strain and burden this issue has caused our users, and we want to do whatever we can to get your Awair products online.Please reach out to us, we’d love to help!

My phone is running Android 8.0, how can I connect Glow using another phone?