User Example: A Users Getting iTunes Could Not Connect To This iPad. An Unknown Error Occurred

iTunes could not connect to this iPad. An unknown error occurred (0xE8000015)

I followed the instructions for a disabled iPad mini 4. But, I just get this error message: “iTunes could not connect to this iPad. An unknown error occurred (0xE8000015)” What steps do I take now to reset the iPad?

Solution 1: General Troubleshooting To Fix iTunes Could Not Connect To This iPad

We generally skip the general troubleshooting and instead start thinking of complex and more difficult solutions.

But before jumping other solution, make sure you have checked and these troubleshooting:

Troubleshoot 1: Make Sure Your iPad is Connected To Internet

Make sure your iPad is connected to internet. If you are using wi-fi, then please keep the iPad within the range of that wi-fi network.

If you are not connected to Wi-Fi, then make sure that you are connected to mobile data –on your iPad go to settings> Cellular and make sure that cellular data is turned ON.

Troubleshoot 2: Check USB Connection

Make sure that USB plug is properly connected to your iPad or iPhone and into the USB port of your computer. If USB cable is not working then replace it. Also check the USB port of computer is working, if not then connect your iOS device to all USB port of computer.

Restart your computer and your iOS device and then try connecting back to your computer.

Troubleshoot 4: Click on “Trust” When “Trust This Computer” Prompted

When you connect your iPad first time to your computer, then did you notice the pop up message reading “Trust This Computer” and what you have done about this? Connect your iPad to your computer once again and tap on “Trust” button when “trust this computer” message pop-up. This has resolved many iTunes related issue.

Troubleshoot 5: Check Date, Time and City

Make sure that date and time settings on your iOS device are correct. Sometimes, it is likely that time zone on your iPad is correct but you may be in different city with the same time zone set in your iOS device.

I hope by following the above general troubleshooting, your iTunes cannot connect to this iPad error because of unknown error occurred might have been resolved. If not, then follow the other below mentioned solutions.

Solution 2: Hard Reset Your iPad

Sometimes doing hard reset of your iPad can solve the iTunes could not connect to this iPad because an unknown error occurred.

But do note that performing hard reset will erase all data and information from your device and restore it back to its factory settings.

Hence, it is recommended that you must first backup iPad and follow the below steps to hard reset:

Press and hold both Home + Power button together until and unless you see blank screen on your iPad.

Once you see the blank screen, release both the button.

After this press Power button until you see the Apple logo on your screen.

Solution 4: Disable Restrictions

It is likely that you might have set restrictions on your iPad and hence due this reasons you are not able to transfer data from iTunes.

In this case, your device will get detected by iTunes, but when you try to transfer data, then it will display the iTunes unknown error occurred message.

Here how to disable restrictions:

On your iPad go to Settings.

Tap General > Restrictions and then simply tap on Disable Restrictions.

Solution 5: Update USB Driver

If your problem is not solved yet then just check the status of the USB driver on your computer.

In Windows computer you will find it in Device Manager. In device manager screen look for Universal Serial Bus controllers and expand it by clicking on plus sign (+). In the list you will see the Apple Mobile Device USB driver and if you see ‘?’, ‘x’ or ‘!’, then you have to take action.

On your Windows 10 computer click on “Start” and then click on “Device Manager”.

Next find the Apple Device, you will find it in Device Manager. In device manager screen look for Universal Serial Bus controllers and expand it by clicking on plus sign (+). In the list you will see the Apple Mobile Device USB driver.

If you see ‘?’, ‘x’ or ‘!’ sign next to Apple Mobile Device USB driver, then right-click on Apple device and click on Properties to open Apple iPad properties windows.

In the Apple iPad properties windows go to Driver tab.

Note: You have to logged in with Administrative privileges, only then you will be able to update the driver.

Finally click on “Update Driver”.

Once the driver gets updated then restart your computer and then try to connect your iPad to computer and see if this fixes your problem.

Solution 6: Try iOS System Repair Tool To Fix iTunes Could Not Connect To This iPad

If none of the above troubleshoots or solutions help, then you can try iOS System Repair Tool to fix “iTunes could not connect to this iPad. An unknown error occurred”. May this software can help you to fix error if there is any issues in iOS system of iPad, iPhone and iPod touch and thereby you can easily able to connect your iOS device to iTunes.

And the best part about this iOS System Repair tool is that it fixes the several iTunes errors without any data loss – it means that all data stored within the iOS device will remain intact.

The tool for repairing iOS system and fixing iTunes error is available for both Windows and Mac computer.

Steps To Fix And Get Rid of iTunes Could Not Connect To This iPad. An Unknown Error Occurred!

Note: After using iOS System repair, your device will get updated to the latest iOS version. If you have unlocked iOS device before then it will get locked and if your iOS device has been jailbroken, then it will get updated to non-jailbroken.

Step 1: Connect your iOS device

Launch iOS System Repair software on your computer and select "Repair" from available options.

After this connect your iPhone, iPad, iPod Touch to your computer via USB cable. When it detects then hit on 'Start' button to continue.

Now the software will display the device information, such as device model, system version, etc. Click Next to Continue.

Step 2: Boot your iOS device in DFU mode

If your device is not working properly, then this software will notify you to boot the device in DFU mode.

Here how toboot your iPhone 8, iPhone 7 and iPhone X in DFU mode:

Switch OFF your iPhone.

Press and hold both Volume Down and Power button together for 10 seconds.

After 10 seconds release the Power button, but keep holding the Volume Down button until the device does not get in DFU Mode.

Steps To boot other iDevices in DFU mode:

Switch OFF your iPhone.

Press and hold both Home and Power button together for 10 seconds.

After 10 seconds release the Power button, but keep holding the Home button until the device does not get in DFU Mode.

Step 3: Select and download the firmware

In order to guarantee successful system recovery, please select correct device model and firmware information and then click on Download.

Since the firmware download size is large, it will take some time to complete download.

Step 4: Repair/Fix iOS device to normal status

After download is completed, click on "Fix Now" to begin the repairing process in order to get your iOS device to work normally again.

Once the repairing process gets competes, your iPhone, iPad or iPod Touch will restart into normal mode. If your device does not boot normally then you can click on "Try Again" to try the process again.

Bonus Tips: Recover Data After Fixing Error iPad Could Not Connect To iTunes

Some of the troubleshoots and solutions mentioned above may lead to the loss or deletionof data and information on iPad.

And if you have not backed-up your iPad data and want to recover your important data and information from iPad after fixing the iTunes could not connect to this iPad. An unknown error occurred, then you must try iPad Data Recovery software to recover lost or deleted data from iPad.

Conclusion

Error codes are common in many devices. Fixing these error codes usually include a few steps, depending upon the solution chosen. As we have seen in this article that iPad cannot connect to iTunes because an unknown error occurred and hence prevent you from transferring data from iTunes. It’s therefore highly recommended that you must fix these error codes with the solutions mentioned-above.

However, one of the best solution to fix “iTunes could not connect to this iPad. An unknown error occurred” is to use iOS System Repair Tool.

[Solved]: iTunes Could Not Connect To This iPad. An Unknown Error Occurred

Summary

Article Name

[Solved]: iTunes Could Not Connect To This iPad. An Unknown Error Occurred

Description

[Solved]: iTunes Could Not Connect To This iPad. An Unknown Error Occurred.1: 5 General Troubleshoots. 3: Make Sure That You Have Latest Version of iTunes and iOS Version. 4: Disable Restrictions. 5: Update USB Driver. 6: Try iOS System Repair Tool To Fix iTunes Could Not Connect To This iPad.