Terms and Conditions

Contractual Clauses

All the records on Platform are automatically truncated once the trails are passed on to the customer API Touch points

Success of the service is largely dependent on the effective functioning of network service providers' infrastructure, network coverage and the recipient's mobile handset

We do not encourage developing of private information use cases on this platform being a social media platform without implementation of high levels of security standards. We can assist you on case to case basis to evaluate the same.

We cannot be held responsible for possible, temporary, unavailability of Botlite connectors to Messaging Apps. Please refer Clause 1.1

The Activation of Botlite will happen between 48-72 hours from given availability by the customer

once the Botlite instance is setup the number cannot be changed

Business Name provided for Botlite cannot be changed at later stage

The Botlite number cannot be installed or used in daily purpose or activated at any stage on any device

SIm card should be kept active for 48 - 72 hours in a spare phone for whatsapp code retrieval from time of advised availability

Sim card should be kept handy for any future upgrades or maintenance

Restrictions on use. In some countries there are legal restrictions that apply to electronic communications. It is your responsibility to ensure that your conduct is legal.

Delivery. During transmission, electronic communications may flow through the systems of several mobile networks. An electronic communication sent by a mobile phone user is considered to be delivered when it is submitted from our system to you. We will try to ensure uninterrupted and continued use of our services; however this is largely dependent on the effective functioning of network service providers' infrastructure, network coverage and the recipient's mobile handset.

Emergency services. We do NOT allow you to access any 911 or similar emergency services. The services are not intended to replace any primary phone service, such as a traditional landline or mobile phone that may be used to contact emergency services.

SUSPENSION

Reason for suspension.We may suspend all or some of our services or licences to you:

if you fail to pay any fees due to us;

for scheduled downtime to permit us to conduct maintenance or make modifications to any service;

if it is necessary due to emergency system repair or a system security breach; or

if you use the services in contravention of these terms, applicable law, regulation or industry code of conduct;

if we are required to do so by law or if continued use of the service will in our view constitute a breach of applicable law; or

in the event of it becoming impossible for us to deliver services to you due to circumstances beyond our control.

Reinstatement.We will restore service once we are satisfied that the cause of suspension no longer exists.

TERMINATION

Notice. You may end this contract by notifying us via email at admin@botlite.co.za

Reason. We may end this contract immediately on notice to you, if:

you fail to pay any amount due to us;

you commit a breach of this contract;

you commit an act of insolvency, are placed in provisional or final liquidation or are placed under judicial management;

you take steps to deregister yourself or are deregistered;

any of our suppliers stop their services to us;

a governmental prohibition or law prevents us from continuing our services to you

Consequences. When this contract ends:

you must immediately stop accessing our services and systems;

you must immediately pay all amounts due to us;

you will forfeit any unused credit on your account, except for payments received by us within 7 days prior to termination; and

all licences and rights granted under these Terms will terminate immediately.

Security.

Client must keep your Sim card safe and private

must tell us immediately if there is any unauthorized use of your account or any other breach of security;

customer is entirely responsible for all payments and any activities that occur on your account;

are liable for any damage, loss or costs that we or any third party sustain as a result of any of your actions, or any actions of a third party using your password, account name or account information; and

remain responsible for all information sent and received through the service: and

indemnify us against any claim from any use of your password, account name or account information by a third party or as a result of your violation of this section.

DISCLAMERS AND LIMITATION OF LIABILITY

No warranties. Our services are not specifically designed to meet your individual requirements. We do not make any warranties or representations, other than those specifically contained in these Terms, regarding our services or the systems and technology we use to provide the services. We do not warrant that the content and technology available from our website are free from errors or omissions or that the services will be uninterrupted and error free.

Third party links. Any links to third party sites are provided for your convenience, and such sites are neither owned nor operated by us. We have no control over these linked sites, is not responsible for the content of these sites, make no representations or warranties with respect to these linked sites, and shall not be liable for any damages or injury arising from the content of these linked sites. You view and use any third party sites at your sole discretion and risk.

Exclusion of all liability. We do not accept liability for any damages or losses arising out of or related to the use, inability to use or unauthorised use of the services. This includes any direct, indirect, special, consequential, punitive or incidental damages, whether such damages or losses arise in contract, delict (tort), under statute, in equity, at law or otherwise.

No refund - As a general rule our services are non-refundable,We are under no obligation to process any refund payments.

Privacy

Interception and disclosure. We may intercept and disclose any data submitted to our systems in order to protect the efficient operation of our systems or to comply with requests from competent authorities or court orders, or to compile, analyse and publish statistical data. You agree that subject to applicable laws we may intercept, monitor filter, lock, read, delete, disclose, and use data submitted to our systems or website.

Disclosure to recipients. The recipient of an electronic communication has the right to know the identity of the sender and we will disclose this on the recipient's request.

No liability for disclosure. Neither we nor our suppliers will be liable to you or anybody else for any damages or losses suffered due to these actions.

Intellectual Property

IP rights. All content, trademarks and data on our website, including software, databases, text, graphics, icons, hyperlinks, private information, and designs are the property of or licensed to us, and as such, are protected from infringement by domestic and international legislation and treaties. Subject to the rights afforded to you in these Terms, all other intellectual property rights on this website are expressly reserved.

Prohibited Use

The following list gives examples of illegal, abusive, interfering or otherwise unacceptable or inappropriate behavior while using our services. When you use our services, you must not:

transmit anything (including words and images) which is defamatory, discriminatory, obscene, lewd, offensive, morally repugnant, induces an unacceptable sense of fear or anxiety threatening, abusive, harassing, harmful, hateful or which contains pornography, adult content, induces or promotes tribal or racial disharmony, religious or racial slurs or threatens or encourages bodily harm or the like or which may violate any person's rights regardless of whether such content is accessed, transmitted, propagated, distributed, created or stored in a public or private context;

commit fraud or solicit or induce any person to participate in any commercial or non-commercial activities such as a financial scam, "pyramid schemes" or "chain letters";

violate or infringe anybody's intellectual property rights;

violate any applicable third party policies or requirements;

violate relevant guidelines or best practices of any relevant regulatory body or mobile network, or any other industry standards;

compromise or tamper with the security of our or any other person's software, hardware, systems, networks or services;

transmit any computer code which is designed to harm the operation of any software, hardware or network, including viruses, Trojan horses, worms, time bombs and cancelbots;

harvest or collect information about others, including telephone numbers and email addresses, without their consent for any reason;

violate the privacy of any person;

repeatedly transmit content in such a manner as to have the effect of harassing a recipient;

access any of our services or any similar service of any third party or any network without authorisation or through hacking, password mining or any other means;

Clause 1.1

In the delivery of Botlite Connector service to Messaging Apps(Whatsapp) , depends on the possibilities of those provider's feasibility to make a successful connection to their Messaging platforms. Messaging providers can take technical actions that may result in a non-functioning or defective functioning of the Connector service. we can therefore not guarantee the (uninterrupted or error-free) availability of the Connector service and customers use this service at their own risk.