Merging constituent records with actions changes the action import ID on the destination record

When merging constituent records that have actions, the action is merged successfully but the action on the destination record has a new Import ID

Article
Number:98483

Products:

Raiser_s_Edge_RE

We have evaluated this issue as a bug and we have determined it will not be addressed in the program in its current state. In this case, we believe the risks and challenges outweigh the potential benefit of resolving this issue. We strive to select the most impactful changes and issues to address with each release to accelerate the rate at which we deliver new features while sustaining the highest level of quality for our customers. We would certainly recommend adding this program suggestion to our Ideas Community page. Our developers check here first when building program enhancements to see what our users are most interested in seeing implemented.

Steps to Duplicate

In The Raiser’s Edge, go to Records, Constituents, and open Geoffrey Becker.

On the Actions tab, open the Follow-Up action type dated 17/06/2004 Click File, Properties, and notice the import ID is 00001-009-0000268.

Close the action and the record.

Go to Admin, Merge Constituents, and enter in Geoffrey Becker for the Merge from field and Julie Bach for the Merge to field.

Include Actions in the Information to be merged below.

Merge Now. Click through the prompts to complete the process.

Go to Records, Constituents, and open Julie Bach.

Go to the Action tab and open the action type for Follow-Up dated for 17/06/2004. Click File and Properties.

Notice the Import ID is different. This is a new actions as this ID is different. This should be the same ID

Environment

Affected ProductRaiser's Edge

Affected Version7.95

Affected Version (from previous KB)Also affects 7.93 and 7.94

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