Upgrade Policy

Minor Updates and Bug Fixes

When you buy a copy of our software, you will get minor updates and bug fixes for free. Minor updates are updates of which the first version number has not changed. So if you buy DeZign for Databases V3.x.x, you can upgrade to any other version V3.x.x free of charge.

To upgrade your licensed copy (install an update), simply download the latest version using the download instructions provided in the e-mail you received after purchasing our software. You have to download the latest version from a protected area on our website. You must use an username and a password to access this directory. This username and password are not the same as your license key and code. There is no difference between an upgrade download and a full download. You always download the complete package. You do not need to have the previous version installed to install the latest version. There is also no need to uninstall the previous version before upgrading if you do have it installed.

Major Upgrades

Major upgrades are indicated by a change in the first version number. So an upgrade from V3.x.x to V4.0.0 is a major upgrade. Major upgrades usually have a significant amount of improvements and new features. Therefore, you will likely have to pay an upgrade fee if you want to take advantage of a major update. This fee is typically half the price of the product.
Major upgrades are free with Upgrade Protection coverage. More information about Annual Upgrade Protection can be found here.

If a major upgrade is released less than three months after you've purchased the upgraded software, you will receive the major upgrade free of charge. See Free Upgrade Eligibility.

However, if a major upgrade is not free, the previous version will remain available for those who purchased it in the past and feel no need to upgrade. You will never be forced to upgrade. You will still be entitled to technical support if you continue to use the previous version. However, you will not receive any further updates with improvements or new features. And if you originally bought V2.x.x, you can still buy the V4.x.x upgrade even if you did not buy the V3.x.x upgrade.

Write down the product IDs of the products you want to order by phone. The product IDs can be found in the order form.
ShareIt USA: +1 952 646-5747 (for calls from outside the U.S.) or +1 800 903 4152 (for calls from inside the U.S.)
ShareIt Germany: +49 221 31088-20

Fax Orders

Select the product and press the Buy now link. Click the "Step 2" button, followed by the "Step 3" button in the order form and select "Fax Order". You will be presented with an order form that you can fill out online, print and fax to ShareIt.
ShareIt USA: +1 952 646-4552
ShareIt Germany: +49 221 31088-29