Responding to a negative review on my profile

We value honesty and very rarely delete or edit reviews. Generally, a review will only be deleted if it violates our Terms of Use.

At the same time, we know how disappointing it can be to receive a negative review. If you receive a negative review, we encourage you to reach out to the customer directly or respond to the review (especially if there's an opportunity to make things right).

Review responses are best when they clearly and briefly state your thoughts in friendly yet professional tone. A quality response should explain any points in the review you want to clarify for future customers.

Here's how to respond to a review on your profile:

1. Log in to your account.2. Click on your name (top right corner) and then click on the star ratings.

3. You will then be directed to your reviews page where you can respond to reviews.

Remember, reviews are your opportunity to build a good reputation with future customers. Responding well to a negative review lets people know you are listening and that you are willing to take feedback.