We accidentally sent your tracking email with a message about adding a 6th product to your Glam Bag Plus. We’re sorry for the mix-up! Your February Glam Bag Plus will come with the 5 full-size products we personalized for you.

I just got my shipping email from ipsy, It said we picked these 5 items for you (and showed what i am getting) and we added a bonus 6th item for being an ipster…everyone should check their emails…wonder what our bonus 6th item will be??

Well, I keep going back & forth with customer care because now the website says I’m not even getting a february ipsy after I never got to see my reveal. I did see there was an issue with the billing, but I corrected it immediately, and they took my money and my everything says they billed me for february. Now customer service is responding to me saying that it was my fault for the card not going through initially and that my stuff is ready to ship. I asked though, why is it saying that I’m receving nothing on the website and they just haven’t gotten back to me since then. I’d love to get any items much less a bonus one at this point since they’ve taken my money and my time dealing with them.

Same thing has happened to me this month customer service does not know anything. They took my money on February 2nd saying they never received. It says at the bottom I paused my subscription so I will not be receiving my glam bag pus, which is not true if I paused they would not have taken my money. Customer service keep giving me different blah blah messages now they are sending it to tech to review. If I don’t receive my glambag plus by end of the month I will contact my bank for a refund.

My issue now is that my customer service rep straight lied to me twice, and he keeps not acknowledging the issue I’m having. Im glad you got a tech ticket, but I’m over here with this guy who thinks I’m having issues logging into my account. My confidence is shot now. I really love Ipsy, but this utter lack of helping their customers is for the birds.

Sigh – I am not so important either. For a moment, i really felt thanked for taking a risk being part of box 1, seeing them through their change in bags 1 per 3 months, shipping delays in Dec….it meant a lot to me to be thanked.

The box is shipped so it’s not like they can track down Fedex and throw in an extra item 6 – but they should have thought about a fix. I guess apology accepted. 🙂

I emailed them saying what a bummer it was to not get a 6th product after being told as much. They emailed back and are letting me pick between the 3 spoilers for March. The bronzer, mascara, or the moisturizer.

And I’m still waiting. IpsyCare experience has been horrifying. They didn’t bother to understand the issue when they initially answered & responded twice with answers to questions I never asked. Then they only bothered to know what I was talking about after filling out a bad survey for the person helping me despite my previously trying very hard to point out that his responses weren’t addressing my issue. Then they told me it was because of a billing issue that I’d resolved within 12 hrs, but it would resolve itself within a few days. at 5 days out they email me to tell me my box is ready to ship, but…my initial issue with the website displaying inaccurate information was still on going. I email back to ask about this. I did another survey which was negative again because no one ever fixed the initial issue. Now I’ve logged into my ipsy account & it says I’m not going to get my bag for february at all. I cannot express how frustrating this has been.

I had the exact same issue, and now with two days left of February I just got a shipping notification.
Ipsy was super unhelpful and just kept reassuring me that I would be getting my box. This is my first gbp month, and I likely won’t forget how much of a hassle this has been.

I could have sworn first thing this morning that my lipstick was red, now it says natural OR red. I really hope it’s natural. I also got the balm everyone is talking about, (my favorite) mascara, and the tarte and it palettes. This is my third IGBP, and I think it’s the first one where I will keep and use everything (unless I get the red lipstick). My others have been great items with awesome value but have tended to veer toward stuff I was already overloaded on – dry shampoo, serum, cleansers, plus that atrocious Dr. Brandt orange crinkly undereye stuff that didn’t work for me AT ALL. Not their fault, but this one seems like it’s all stuff I will actually use. Plus my items total $154 RV which is excellent for $25!

Pretty happy with my box. I am most excited about the lip scrub (which I was hoping to receive last month) and the Tarte palette. I wish I was getting the neutral instead of the red lippy, but I am excited to try Finding Ferdinand. I love Nyx (and was actually lamenting last week how I will never receive any again in my Ipsy since I switched to GBP, so not sure how I feel about it being included), but not sure if all of these blush shades will work, so I’ll have to wait to see it in person. I know everyone is wanting the brush, but I use my fingers for foundation, so not sure how I am going to actually use it.

I don’t even have the updated version of the beauty quiz available in my account yet. I have moisturizer, serum, toner & mist, and eye treatment marked off in my profile. I also have TonyMoly marked as a preferred brand, and I have my actual age of 34 listed (some people speculate that if you set your account to a higher age — as in, not a teen or a 20-year-old, you might get more skincare).

I’ve been very impressed with the items selected for me and the return on my money is better than any box I have right now (this month I saved 86% 🎉)

I’m paying $25/month for $175-$225 worth of products I like and will use. And with the options of adding on some things, it’s even better.

Last month was by far the best for me…I got everything I wanted without adding on anything and the total value was around $230. The Feb 2019 box missed one thing I was looking forward to, but I just picked it up from the add-ons with no problem. I hope the quality continues.

The last FFF box for my annual subscription will be the spring box and I’m canceling after that one. I have so much stuff it’s overwhelming. With the Ipsy Glam Bag Plus, I don’t think I’ll miss FFF at all and once I cancel this will be my last sub box. I have gone a little crazy trying them all out in the last year and now I need to settle down. 😂

I’m so frustrated-I can never get my sneak peek when everyone else does. Today the Ipsy app is down, and on the website my spoilers aren’t up. Last month I didn’t get them til 2 weeks into the month. I love the GB+ and so far have loved every month tho.

Ugh, I’m having the same issue! I work a late shift so it’s really exciting for me to see it before I go to bed & I waited & waited today & nada. I tried 3 different devices, 4 different browsers, app, cleared cache & cookies & I MIGHT be about to play in the site script to try to prompt it to get me the link to reveal.

Same for me ….no spoilers still & not able to add any add ons.
This morning it was ready to show me and then crashed. Now it says come back February 2nd . When this happened in November it took almost a month and I received my box later in December.

Usually, when there have been multiple color options, the review page at the add-ones just shows the first possibility for everyone. This time, some people saw the red lipstick and some saw nude. I hope it’s right because I had the nude showing and that’s what I want 🤞🏻

So far, the reveal page for add-ons shows the accurate color you’ll receive. (When the site displays your spoilers horizontally, from left to right.) Once add-ons are closed, it reverts back to the first color option. (When the site displays your spoilers vertically, from top to bottom.)

It’s kind of weird since obviously they do have the ability to show customized lists, so why not do so on both pages?

Box twins as well! Haha I was doing the same thing (checking over and over). I finally got through after the 10th time checking through the email link). I added on the LXMI, because I love using it as lip balm and for pretty much everything. I also added the IT Brush. I’m super happy that we have the add on option!

Same here… I feel silly for complaining as the value is there but to see what others are getting versus NYX pretty much sucks. How is it so many people are getting 2 skin care products or both high one pallets? A few people have boxes valued at almost $200. Maybe I need to stop checking these sites so it’s not frustrating….

So excited for this month. I am getting the tarte palette (I wanted this the most), glow cream Tony moly essence, It palette, and lipstick. 4 out of 5 I would have picked and I was able to grab the It foundation brush in add-ons. Couldn’t be happier.
When it initially showed my spoilers it showed the lipstick in red, but I learned from the smith & cult palette reveal that it doesn’t really mean anything. I am fine with either the nude or red.

This is my first month with this sub, and I’m pretty happy with what I’m getting. I’m getting the Tarte palette, the IT palette, the Tony Moly essence, the Finding Ferdinand lipstick, and the LXMI. I already have the LXMI but I like it so having a backup is fine. I got rid of BoxyLuxe for this and so far I am pleased with the products. I was hoping for the glow cream, but this is a good box for me.

I am pretty pleased with my box, I got the tarte and nyx palette which were the 2 I wanted, the it cosmetics brush, tony moly, and lipstick in red. I added on the farah powder brush because I thought it was pretty and I can use it with the blush palette. I usually add in brushes because $3 for a brush is a steal. The huda lip contour in icon (would have rather had gossip gurl but must have been gone by time i got on the page) and the tarte palette from the past glam bag plus because I wanted it and love their blushes so finally decided to just get it. The glow cream was the only other thing I wanted but it was sold out. I wasnt able to see my reveal at first but kept trying from the email link and it eventually worked. Excited for my box this month! I got the 2 palette I wanted, and I am so happy I did not get the mascara!

– The Tarte shadow palette
– The IT Cosmetics brush
– The Maelle Bronzer
– The Purlisse Mud Exfoliating mask
– The Finding Ferdinand Lipstick in Nob Hill Red (was hoping for Au Natural, I have too many reds even though red is flattering on me.)

This box is a home run for me, I love almost everything in it. I would love the red lipstick if I didn’t have so many reds already.

I’m getting the Tarte palette, the NYX blush, the IT brush, Findimg Ferdinand in Au Naturel and Park Beauty Filter Cream. Perfect curation for me. Ipsy has been knocking it out of the park the last couple of months.

I’m really glad im getting the glow cream! That was my number one choice. Also happy with the colors of the tarte palette. Hoping for the au naturel lipstick over the red one. The side scroll had listed au naturel originally, so fingers crossed. Nyx blush palette wont stay…it doesn’t have a single shade I wear for blush. Neither will the it brush…I already have an it cosmetics foundation brush and I’m currently obsessed with my luxie pro foundation brush.

really would have loved the purlisse scrub and tony moly essence tbh. Also, the wander mascara instead of the nyx or brush would have been fantastic. It’s on of my favorite mascaras!

I got the blush palette too unfortunately. Like you I really wanted the scrub, the TM essence, and the mascara. I’m hoping that since they’re repeating items I will get them in the future. I could’ve added the mascara and scrub but didn’t want to spend the money. The TM essence wasn’t available or I probably would’ve treated myself.

I am getting the same bag, but my spoiler before add ons was nude. I look bad in nudes as they wash me out. Ipsy has always been great about following my profile in the past, so might have been a fluke. I added on the Ferdinand lip in red just in case. 🤓

my android phone, my laptop, my husband’s iphone, my desktop, my laptop, the app, the website, tyring the hacks from reddit on prompting the link to appear by fiddling with the page’s developer tools, chrome, Edge…nada. Cannot see my spoilers. Just says, Come back on 2/2. I contacted ipsycare which, I realize this is such a petty little thing to get SO frustrated over, but I just want things to work right & get all excited with everyone else…especially after being up until 4am (okay, I am a shift worker, so this is just staying up slightly past getting home from work) & checking each hour from 1-4, getting up at 6, the site is crashed, now seemingly the majority of people can see their spoilers and I’m over here foaming…at what I realize is a very small issue.

Well. I launched out of bed just past 7am Pacific time only to encounter site issues. Mostly, it would not load period, then it finally got to the Ipsy site but would not load my bag items or add-ons. I refreshed just to get kicked out. Somehow finally got back on and my page did load to show me my bag and add-ons. By this time I was pretty stressed (ridiculous I know, it’s just stuff) and knew I was on borrowed time. My bag this time was pretty disappointing. I did get the Tarte palette but none of the skincare I wanted or other makeup items I wanted. The add-ons I most wanted were sold-out. I very quickly added 3 small things to try out of what was left. Pretty disappointed with how everything played out but I still love Ipsy. Better luck next time I guess.

For folks who love the LXMI I would love to hear why you love it. I received it in a previous box and found it to be greasy and not a scent I like. Maybe I should give it another try as it’s already open so not like I can swap it.

It does take a little while to soak into your skin, but it’s so nourishing! It just seems to make my little crinkles around my eyes disappear, and I had accidentally gotten too much sun over the summer and it helped my sunburn. My skin was so dry and sore from the burn, and it just felt so nice and healing. But you only need a little bit. I only use a tiny dab on my cheekbone area and other spots with some wrinkles. I also like to use it all over after my other skincare to kind of lock everything in and get some extra moisture (like a sleeping mask). It’s also great on cuticles, elbows, wherever you get dry. A little goes a long way so try not to go too heavy handed. Good luck!

I found it to be extremely heavy and greasy at first too, but I put it on right before bed and slept with it on… . was fully expecting to break out within days, but to my surprise woke up with literally the softest skin ever!!! It’s my new miracle product!! I have also started using it on my son’s eczema!!

I’ve had the same experience with that brand (just a sample) and I got it in my box this time. It seems very versatile based on what I’ve read this morning. I’m going to try it out on my lips for sure because mine are always peeling and it’s impossible for me to wear lipstick. I’ll also try it as a sleep mask. Hopefully we’ll both have a better experience this time.

LXMI (lux-me) is a holy grail for me! I think it is fantastic as a sleeping mask, lip balm, and an “anywhere” balm for excessively dry skin like heels. I apply all the time on my lips, and I usually apply at night, before I go to bed, so I don’t have to worry about rubbing it in entirely.

As a sleeping mask, do your usual nighttime routine. Then, assuming your cream is your final step, follow your cream with LXMI melt (you’ll want to keep your hair band on while you sleep with this). Use as much as you want. I use quite a lot. I dot it all over my face, neck, and décolletage. It melts into oil in seconds. Rub it in, but leave wet. When you wake up, it will be absorbed and your skin will be so soft! I have never broken out after using, and my skin is fair and very sensitive. I’ve used it for about a year and I truly do love it! Good luck!

The scent is just the shea butter (since it is 100% shea). So it’s gonna smell a little nutty & sweet. I like that it’s food quality, so makes me feel good about using it as lip balm. Like others, I use it for everything: Sleep mask, hand cream, cuticle oil, under eyes, eye brows, and my split ends. A little goes a long way and you do have to let it soak in a little. 🙂

Omg, yes. Everyone keeps getting all excited about it and i can’t figure out why. I also received it in a previous box, and i agree.. it is so greasy that it feels gross and it smells nasty, to me. Why would you WANT to feel greasy???

The site and app are both down. I was able to see my Plus Bag before the crash. I am getting the tarte eyeshadow palette, the bronzer, red lipstick (ugh), it Cosmetics brush, and that green tea watery. I really wanted that LXMI again, but didn’t get it. First world problems.

The item I most wanted, the It Cosmetics brush, is not in my bag and the site has been down for almost 2 hours so I can’t even add it. Not too happy with Ipsy Glam Bag + and this is only my second month of receiving it. The first couple of bags, especially the first one, looked amazing. Now that I have it, I don’t receive the items I would like and their site and app not working to add them on is very frustrating any annoying.

I am overjoyed with my bag. I got the LXMI (so excited!), IT palette (excited, though reviewed are iffy), tonymoly essence (excited), lipstick in nude (excited), and the tarte palette (eh, but it’s pretty). I added on the first lipstick in it’s just dessert and the hey honey cc cream. SO EXCITED. Ipsy plus has knocked it out out of the park for me for three months straight.

I got the same and super happy I have been loving Ipsy so much these last couple of months I think they really do use the beauty profile which is great not like boxy charm who I think they don’t look at it at all.

I think they use the beauty profile as well. Haven’t received a single eyeliner or mascara, which at this point make me absolutely lose my mind in a sub box, lol. I have enough to style 50 women for months.

It’s my first month of plus and I’m getting the IT cosmetics palette, the Tarte palette, the find Ferdinand in the darker color, the LXMI, and the wander beauty mascara. 🙂 Wish I got the essence but I’m gonna look into purchasing.

After 15 minutes of refreshing the site finally loaded, and it says they are still working on my bag and I should check back on 2/2 for the reveal….. Today is 2/2. Ipsy does this every month, my reveals are always hidden for days after everyone else’s. It makes it impossible to decide if I want any add ons, since I don’t know what I’m getting in my bag. 🙁

Finally got email and took me to site. But going back into site I see nothing. It’s an ok box

iT Brush…. Happy
Tarte eye palette….happy but need to see in person
NYX blush palette…ugh don’t need any blushes …will swap
Findings ferdinand lipstick Nob Hill red…double ugh. Don’t wear dark colors and always get them…will swap
Glow cream….happy I guess ..can’t get back into site to see exactly what it is 😫

Finally got on! My box is a bunch of makeup I didn’t want and none of the skincare I did LOL #MyLuck I wanted the Glow Cream and the Tony Moly essence.. They were already sold out of the Glow Cream as an add on at 8am too! Fingers crossed they’ll be on the swap site!

I never had a problem with my regular Ipsy bag or the first two months of Plus but this is the second month I can’t see my reveal. Last month I got the email but both that and the site took me to the regular Ipsy page with no reveal. Today I haven’t even gotten my email yet and nothing on the site. In the past I was able to see my Ipsy reveal shortly after midnight sometimes. This isn’t a new company… just a new bag.

I got through after several tries. I got the brush, the Tarte palette, the bronzer, the Finding Ferdinand lipstick, and the Park Beauty cream. I’m pleased overall, though with my level of paleness bronzer just looks like dirt streaks on my face.

I got the LMXI, Tarte palette (my top two favorites from the spoilers) Tonymoly, lt palette, and lipstick in au natural and I added the tarte blush palette. I would have liked the Wander mascara but couldn’t justify $12 when I’m getting one in Allure this month. I don’t like this box as much as last month’s home run box, but I am overall happy.