The turntable has a drive motor which is located behind the panel that covers the BOTTOM of the oven. It could be that this small drive motor has failed. Replacing it should be simple and doesn't cost much. If the oven is mounted, you can leave it in place in most cases and just remove the bottom panel. Make sure the unit is UNPLUGGED before servicing, however. Please post back with your complete model number (located around the door opening) so I can be sure. I'm having a hard time locating any parts info and want to make sure I give you the right advice.

The part is available at searspartsdirect.com. Type in your COMPLETE model number (there are two models listed) and look under the "OVEN CAVITY PARTS" index for item #3009. The motor is listed as part #2B72754E and lists at $23.49. I hope this helps you.The part is available at searspartsdirect.com. Type in your COMPLETE model number (there are two models listed) and look under the "OVEN CAVITY PARTS" index for item #3009. The motor is listed as part #2B72754E and lists at $23.49. I hope this helps you.

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Related Questions:

The turntable is driven by a small electric motor mounted underneath your microwave oven. The motor may have failed. The motor is accessible from underneath the unit and usually a cover plate has to be removed to gain access

At the base of the spindle of the turntable is a c-clip. Use a table knife or flat screwdriver and needle-nosed pliers to carefully remove it. The turntable can be lifted off. Take care to not damage the belt underneath, if a belt-drive turntable.If luck is with you, all it needs is a thorough cleaning.

Hi, one of the most common reasons why the turntable won't rotate is that the microwave isn't clean. The turntable guide and carousel can get sticky, preventing the turntable from properly moving. If you have built-on food particles or liquids, fill a bowl with 2 or 3 cups of water and 1 tsp. of liquid detergent and lemon. Run the microwave for about 3 minutes. Clean the microwave with a cloth, including the base of the turntable, guide, carousel grooves and microwave base. Your microwave turntable won't rotate if the grooves on the base of the turntable do not sit right on the carousel. Also, check the position of the turntable guide. Place the guide directly under the turntable. Remove the turntable, and then reposition it into the carousel grooves.
Motor
The carousel motor is located beneath the base plate of the microwave. If the carousel isn't turning at all, check the motor. Disconnect the microwave from the power source, and remove the turntable, guide and base plate. Try turning the motor to see if it's just stuck. If it doesn't turn freely after a few seconds, examine the motor to see if it's burned out or corroded. Use an ohmmeter to see if the motor has continuity. If not, you must replace the motor.
Bushings
The drive bushings are plastic components that sit underneath the cooking plate. Remove the plate, and examine the bushings. Use a magnifying glass if necessary to see if any debris is caught in the plastic. Clean the bushings, and reinsert the plate. Turn the microwave on to see if it rotates. If the bushings are extremely worn or if some of the plastic is broken off, you need to replace it, which is a complicated repair for consumers. Contact a service technician for assistance.

There is a coupler that connects the turntable motor to the plate. It's the square or odd shaped object in the center of the microwave after the turntable is removed. You can try to pull it up from the microwave to see if it is broken or if it will turn by hand, it is probably broken.