Shipment Times

Shipments to Hawaii, Alaska, Puerto Rico, and the US Virgin Islands
$15 for standard delivery (typically 7-10 business days); $25 for two-day and $40 for next-day.

Signature Required for Orders over $1500
A signature is required for delivery of orders over $1500.

Return Shipping
For your convenience, we include a return shipping label with all orders shipping within the contiguous United States. An $8 charge plus tax is applied to all shipments sent with our return label. Return fee waived for orders over $100.

Tracking
We mainly ship via UPS. You will receive a tracking email from us when your package ships.

PO Boxes
Unfortunately, we cannot ship to PO boxes.

Returns & Exchanges

ALL "SALE" ITEMS PURCHASED ONLINE OR IN A STORE ARE FINAL SALE

Orders Shipped Within the United States and Puerto Rico

We will gladly replace, exchange, or refund your online purchase, other than items designated as "on sale," within 30 days of purchase as long as the items are in saleable condition with all tags attached. To return items purchased online, send the items, your return receipt and a brief explanation to the address listed below. For your convenience, we include a UPS return shipping label in all packages shipping within the contiguous United States. If you ship your package using our label, an $8 shipping charge plus tax is applied (return fee waived for orders over $100). When using our UPS return label, drop off at a UPS drop box, store location, or schedule a pickup (additional fees may apply). If you need to exchange an item for the same item in a different size or color, you will not be charged for the reshipment of the item to you. If you exchange an item(s) for a different item(s), you will be charged a new shipping fee to your original method of payment based on the value of the new items. Credits will be issued in the original payment method, excluding any applicable shipping charges. Returns and exchanges are typically processed within 3 business days of receipt.

If you do not use Everything But Water's shipping label, we recommend that you request a tracking number and delivery confirmation from your shipping provider to ensure the proper delivery of your return. We cannot issue refunds for lost and unconfirmed return shipments.

Most online purchases may also be returned to your local store location with your original invoice, unless otherwise stated. Certain restrictions apply so please check the back of your invoice. Items purchased with your ShopRunner account must be returned to the address above and cannot be accepted at any of our retail locations.

Orders Shipped Internationally

Returns
We will gladly refund your online purchase, other than items designated as "on sale." within 30 days as long as the items are in saleable condition with the tags attached. Credits will be issued based on original payment method, excluding any applicable shipping charges, duties and taxes. You can apply for a refund of your duties and taxes with your government's customs department.

To return an item, please complete the return form on the bottom of your invoice. Next to each returned item please note the appropriate code and quantity. Please include a code for each returned item. Return codes are noted on the back of your invoice. We recommend that you request a tracking number and delivery confirmation from your shipping provider to ensure the proper delivery of your return.

UPS i-Parcel
45 Fernwood Avenue Suite 1
Edison, New Jersey 08820

Please include your original i-Parcel Tracking Number on the outsideof the box to prevent further delays with processing your return.

Exchanges
Unfortunately, exchanges are not permitted on international orders. If you need a different size or color of a purchased item, or a new item all together, then please return the item you do not want for a full refund under the 30-day return guidelines and place a new order for the desired item.

Countries

Everything But Water currently ships to the following countries/continents:

Australia

Austria

Belgium

Brazil

Canada

China

Czech Republic

Denmark

Finland

France

Germany

Greece

Hong Kong

Hungary

India

Indonesia

Ireland

Isle of Man

Israel

Italy

Japan

Latvia

Liechtenstein

Lithuania

Luxembourg

Malaysia

Mexico

Monaco

Netherlands

New Zealand

Poland

Portugal

Russian Federation

Saudi Arabia

Singapore

Slovakia

Slovenia

South Africa

South Korea

Spain

Sweden

Switzerland

Taiwan

Thailand

Turkey

United Arab Emirates

United Kingdom

Payment Methods

Payment
The following payment methods are accepted for international orders:

Visa

Mastercard

American Express

Diners Club

Paypal

Shipping to Address Different from Billing Address
At this time, we cannot accept payment from a credit card with a billing address in a different country as the shipping address.

Taxes and Duties

Your total invoice includes the taxes and duties for your country.

Shipping Rate

International shipping rates are calculated based on a number of factors including number of items you're purchasing, the weight of the item, and the destination country/region. International shipping will be calculated during checkout by iParcel.

Split Shipments

Unfortunately we do not support split shipments for international orders. If we cannot fulfill an item on your order, our customer service team will contact you.

Delivery Estimates

Most in-stock items generally arrive within 5-20 business days after your order has been received, depending upon your location ("business days" means Monday-Friday, excluding U.S. holidays). Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed due to customs.

Returns and Exchanges

Returns
We will gladly refund your online purchase, other than items designated as "on sale," within 30 days as long as the items are in saleable condition with the tags attached. Credits will be issued based on original payment method, excluding any applicable shipping charges, duties and taxes. You can apply for a refund of your duties and taxes with your government's customs department. To get the paperwork needed for your customs department, please contact i-Parcel Customer Service at customer.service@i-parcel.com since they are the merchant of record with customs. Please include your i-Parcel tracking/order number in your correspondence.

To return an item, please complete the return form on the bottom of your invoice. Next to each returned item please note the appropriate code and quantity. Please include a code for each returned item. Return codes are noted on the back of your invoice. We recommend that you request a tracking number and delivery confirmation from your shipping provider to ensure the proper delivery of your return.

UPS i-Parcel
45 Fernwood Avenue Suite 1
Edison, New Jersey 08820

Please include your original i-Parcel Tracking Number on the outside of the box to prevent delays with processing your return.

Exchanges
Unfortunately, exchanges are not permitted on international orders. If you need a different size or color of a purchased item, or a new item all together, then please return the item you do not want for a full refund under the 30-day return guidelines and place a new order for the desired item.