Bought a new Vizio Tv to replace another smaller Vizio.

Hooked up the cable with...

Bought a new Vizio Tv to replace another smaller Vizio. Hooked up the cable with the high def hdml cable but the picture is 780 and not the 1080 for high defJA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?Customer: The old one is Vizio model V0320E new one is Vizio d series model D40FJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: No the old one played high def picture. I just disconnected the HDML wire and plugged it into the new one. The wire comes from the cable boxJA: How long has this been an issue? What happened right before this popped up?Customer: Just hooked up the new tv 2 hours ago. Tried rebooting the cable box alsoJA: Anything else you want the Expert to know before I connect you?Customer: No I don't think so

The resolution the TV displays is determined by the box- meaning the box tells the TV what resolution. So that said, it's likely your box simply needs to be rebooted, or there could be something else amiss. That said, who is the cable provider and how is the box connected to the TV (using component video or HDMI)?

Thank you. Unless the new TV is defective (which is not impossible), then the cable box simply needs to be rebooted. Please shut the TV off, then unplug the power cord from the back of the cable box. Disconnect and reconnect the HDMI cable, and then plug the power cord back into the box. Give it 5 minutes to reboot and then turn the TV on. Let me know what happens please.

Okay, that's a box issue- not a TV issue. I would try another reboot, and if the box doesn't come fully up and display 1080 then contact Comcast and have them swap it out. The TV can't display a lower resolution than what the box sends it- it's "auto detect" on every TV out there.

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

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