Wednesday, December 16, 2015

Before she was with Open-Aire, Rosemary M. of East Chicago,
IN had an oxygen provider who was anything but interested in her as a customer.
One time she ran out of oxygen tanks and they couldn’t deliver new ones. After that experience, she knew it was
time to find a new oxygen provider. One
that would value her as a customer, and would provide something other than
tanks.

Oxygen tanks were a big hassle for Rosemary. She likes to go
into downtown Chicago to meet with her friends for lunch and shopping, but the
tanks made it extremely difficult. She could no longer take the train to get to
town. Instead, she had to drive and ask her friends to help her carry her
replacement tanks.

It only took her two months to realize this would not do.
She started a quest to find a new provider. She spoke to a few different
companies, but none of them seemed very interested in her. That changed when
she found Open-Aire. The Case Manager she worked with was eager to help her
out, and find the right portable oxygen concentrator for her. Open-Aire was able to work with her doctor to
get her a portable oxygen concentrator quickly, and made her feel valued as a
customer the entire time.

“Customer
service is very important to me,” says Rosemary. “Everyone at Open-Aire has
been very pleasant. Not just polite. You can hear that they are interested in
their voice. They take an interest. They went beyond my expectations.”