Carpetright: Electronic Point of Sale Solution

Case Study:

Carpetright Electronic Point of Sale Solution

"Fujitsu demonstrated experience, professionalism and a genuine understanding of the pressures facing The retail industry; that's why it could deliver a solution that met our needs and transformed our Business"

In 2005, Carpetright undertook a complete overhaul of its IT infrastructure, examining ways to improve back office functions and store-based technologies. By growing both organically and through acquisition, the company had attained a heterogeneous collection of complex legacy systems which had become unreliable and expensive to run.

Fujitsu was successful in its bid to supply, install and maintain the instore hardware and now works in partnership with a leading supplier of Microsoft-based in-store solutions for POS.

Carpetright selected Fujitsu's IMAC (Install, Move and Change) and break/fix services. IMAC ensures the hardware with its preconfigured POS software solution is delivered and installed correctly. As part of the on-going support, Fujitsu's break/fix services guarantee a four-hour resolution to critical failures and deliver next-day response to less critical issues.