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You get what you pay for!

The room we were given was not shown on the website and it's very obvious why! It stank of damp which ended up making our clothes smell of damp as well! The bed was so ridiculously low it was almost like sleeping on the floor! There is nowhere to sit to do hair and makeup properly and the hairdryer is so rubbish I could have stood outside in the rain and it would have dried quicker!!!! The only saving grace was the sheets and towels were clean but I would certainly not say it was worth what we paid for albeit a fairly reasonable rate or so we thought!!! Like I say you get what you pay for!!More

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Date of stay: October 2017

Trip type: Travelled with family

Sleep Quality

Cleanliness

Service

Ask Maxine C about Flats Veronese

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

The room was not clean - the kitchenette, the wardrobe which smelled terrible, so my clothes got the same odeur. There were hairs, both in the sink, and the bath. :( Separate bathroom and lavatory with dirty toilet... :( Very, very poor Wi-Fi, missing in the most of time I was there... The Enlish of the personnel is also almost missing. And all these "extras" for the price of €130. I shall never go back!P.S. I was so stressed that I didn't take any photos.

Date of stay: October 2016

Trip type: Travelled on business

Ask ToniY36 about Flats Veronese

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Comfortable bed, good kitchenette, clean bathroom. Very good location - nearby metro station and European Parliament. Minus - no one can help you, if you need information or unexpected check out, because is no reception in there and no staff early in the morning or late evening.Poor WiFi in the rooms downstairs.

Date of stay: March 2015

Trip type: Travelled as a couple

Location

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Service

Ask Keira K about Flats Veronese

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Clean area but not as big as advertised everything needed to prepare a light meal no lift was a minus point shops near by and restaurants which we enjoyed very close to the European quarter if working in this area walking distance

Date of stay: November 2015

Trip type: Travelled with friends

Ask junktion about Flats Veronese

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

The location was quite good for me, and the property is in a side street away from wailing sirens. The practical arrangements (email with door code, key in an envelope) worked okay.

To get up to good, they need a thicker mattress on the bed. I'm not grossly overweight but the foam was fully compressed below my hips. They need a bedside light bright enough to read a watch and an electric socket close enough to the bed to charge a phone overnight and turn off the alarm in the morning without getting up.

They could then buy some less battered chairs and invest in a rug that is not curled up at the corner.

The bath had had an unrepaired washer in the half-way-along tap for so long that there was a major build up of limescale on the bottom of the bath that made it hard to slide up and down. For a tall person this is a problem. The bathroom window was open when I arrived and all the radiators were all off.

Given these shortcomings, I thought the flat was overpriced and I shall not be hurrying back.

Room tip: See if they have one where the wifi works properly. Mine was poor.

Date of stay: March 2015

Trip type: Travelled on business

Value

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Service

Ask MrOrganist about Flats Veronese

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Well, the original beflats looked nice at a reasonable price so we booked this one, then on the 23rd of dec I received an email from Stefan, the manager of 'Veronese Flats' telling me they had a burst pipe in the original accommodation and that they would like to put us up in this Veronese flat instead, and although it is more expensive they would charge us the same. So I looked at the website for these flats/apartments and they looked lovely, in fact much nicer than the original so I had no problem in changing. Well, when we got there all was ok until we actually got up into the room which was so dated and tired looking. Nothing like these luxury pads according to the website www.flatsveronese.be Anyway, when we first entered the room we realised that the only heating we had was a small electric fire as the radiator handle had come off, so I went downstairs and told the guy in charge who told us someone would come up to fix, great I thought. Our room was about 40 degrees after that!but I wasn't going to create waves. But it just got worse, each trip we took up and down the stairs and through the main hall to the front door we had to endure the smell of human excrement until the last day (typical) as we were leaving when we noticed the cleaner had arrived. The bed was so uncomfortable as we felt the wood in our backs as we were forced to roll in to one another due to the bed sloping inwards.We thought these were our only issues, until 1am on the first night we were suddenly woken up by the sound of thunder roaring above our heads. No, not thunder but the sound of the people above us walking/jumping a around, closing cupboard doors. it sounded liked they were sliding furniture across the ceiling. The ceiling above is so thin and the general terrible state of the old building made everyone hear everything (if you catch my drift), it was terrible to be kept awake for an hour each night at 1am and then to be woken up by every foot step the people above us made. 4 days of this we had to endure, we couldn't relax. You would think that if you are renting somewhere out you would at least make it sound proof. I really felt like I wasted my money on this trip and feel like I was ripped off and mis-lead by the management of this place. On our last day (which I was so thankful for) I handed over the keys and he asked if the radiator was ok in the end, I told him that was the least of our worries and told him this was the worst place I had ever stayed at and went on to explain about the bed, the walls, the people above, he smirked and said they were very busy and that there were 4 people in that room above and that no one has ever complained before. The usual narrow minded excuses. I told him I understand it's busy and if he slept in that room he would understand our predicament. I was made to feel stupid for saying something and went away feeling ripped off and my back is still really aching from the awful bed!

After sending this the hotel refused to offer a refund - although they mis-sold to me. DO NOT GO HERE UNLESS YOU WANT TO WASTE YOUR MONEY

Date of stay: December 2014

Value

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Ask ClaireGibson81 about Flats Veronese

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC