Cubic Transportation

Cubic Transportation Systems delivers integrated systems for
transportation and traffic management, delivering tools for travelers
to choose the smartest and easiest way to travel and pay for their
journeys, and enabling transportation authorities and agencies to
manage demand across the entire transportation network – all in
real‑time. Cubic originally deployed ServiceNow’s ITSM solution to
manage back‑office systems in London, England, as part of an ISO 20000
certification initiative. Once this deployment went successfully,
it expanded globally. By automating many aspects of field services
through ServiceNow’s Field Service Management (FSM) product, Cubic can
now monitor all ticketing machines, raising an incident in ServiceNow
when a machine reports an issue.