2nd Line Support Engineer iSeries/Linux

2nd Line Support Engineer (iSeries/Linux) required by market leading, award winning cloud solutions organisation based in Worcester. The 2nd Line Support Engineer (iSeries/Linux) will join a well-motivated, highly experienced IT Support Team who work within a fast-paced, deadline-driven environment.

The 2nd Line Support Engineer (iSeries/Linux) will use phone or email to provide software technical support to customers and/or partners using our client's products.

Duties:

*Will provide escalation assistance.*Keep customers informed of how and when problems are resolved within the severity levels time-frame.*Provides the customer all the steps taken to resolve the incident.*Act as the primary contact for specific accounts. *Review knowledge base documentation prior to publication.*Occasional travel is required for on-site customer assistance, certification, and/or educational seminars.*Receive telephone calls and emails from customers and/or partners concerning technical issues.

Required Background / Experience:

*5+ years experience supporting Microsoft networks*BS or BA degree in a computer related field preferred (Equivalent work experience can replace the education requirement)*Experience of supporting an iSeries and Linux based environment*Must possess highly developed interpersonal and communication skills, and the ability to work with a wide variety of customers*Must be able to work with difficult customers and situations while maintaining a high level of customer satisfaction. *Must be able to maintain a professional demeanour when working with difficult or challenging customers*Previous experience as a Systems Engineer or a System Administrator*Experience with design, configuration and implementation of Microsoft and/or Linux based servers*Solid knowledge of WAN and Network protocols (WINS, DNS, DHCP, TCP)*Ability to solve complex Active Directory issues and Microsoft Exchange issues*Experience supporting Exchange (2003 to current preferred) and SQL Server (2000 to current preferred)*Knowledge of Storage area networks preferred*Ability to analyse technical problems without visual contact with machine, have excellent learning skills.*Ability to utilise available resources to the fullest; must have excellent computer skills.

This excellent opportunity comes with a starting salary of GBP35,000-40,000 p/a, 25 days holiday (Rising with length of service), a Contributory Pension, Group Life Assurance, Group Income Protection and Childcare Vouchers to name but a few.