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Maxwell® CSC Service and Support Products

Upon purchase of the Maxwell® CSC Instrument, the instrument will be covered by a one-year Premier Warranty. The Premier Warranty covers all parts, labor and shipping to and from our depot repair location (including a loaner instrument arriving at your lab within 1 working day) or onsite repair by a factory-trained service technician arriving within 2 business days. We will repair your instrument and return it to you performing to original factory specifications. The Premier Warranty also includes one preventive maintenance visit.

Once the initial one-year warranty has expired, there are several options...

Upon purchase of the Maxwell® CSC Instrument, the instrument will be covered by a one-year Premier Warranty. The Premier Warranty covers all parts, labor and shipping to and from our depot repair location (including a loaner instrument arriving at your lab within 1 working day) or onsite repair by a factory-trained service technician arriving within 2 business days. We will repair your instrument and return it to you performing to original factory specifications. The Premier Warranty also includes one preventive maintenance visit.

Once the initial one-year warranty has expired, there are several options for continuing service coverage:

SA1110, Maxwell® CSC Standard Service Agreement: The Standard Service Agreement covers all parts, labor and shipping to and from our depot repair location as well as a loaner instrument upon request. If your Maxwell® CSC Instrument needs repair, we will provide a box for shipment of the instrument back to our service facility. We will repair it and return it performing to original factory specifications. Preventive maintenance visits are available separately.

SA1120, Maxwell® CSC Premier Service Agreement: The Premier Service Agreement includes all parts, labor and shipping to and from our depot repair location (including a loaner instrument arriving at your lab within 1 working day) or an onsite service visit by a factory-trained service technician within 2 business days. Additionally, it includes one annual preventive maintenance visit per year. Additional preventive maintenance visits are available separately.

SA1130, Maxwell® CSC Preventive Maintenance: In order to keep the system operation at peak performance, Promega recommends that Maxwell® CSC Instruments receive a Preventive Maintenance check after 12 months of use. During this procedure, our qualified service personnel test the instrument, check consumable parts for wear and replace them as needed. Additionally, the system is aligned and performance is verified. Documentation for your files is provided. The preventive maintenance service is performed by returning the instrument to an authorized service center. Onsite service is available for an additional charge.

Maxwell® CSC Installation Qualification and Operational Qualification (Cat.# SA1140, SA1150, SA1160)
The Installation Qualification service product includes a series of formal instrument checks, delivers written documentation of instrument functionality and demonstrates that everything ordered with the instrument is supplied and installed at the customer’s laboratory. This service product must be delivered by a Promega representative who is certified to perform the Installation Qualification. The service product involves a site visit to perform:

installation by qualified Promega personnel

inspection of shipping containers, instrument and accessories

comparison of items received against items on the purchase order

inspection of laboratory conditions (power, etc.)

review of all hazards and precautions with users

confirmation/installation of correct software version

instrument test run

documentation of Installation Qualification.

The Operational Qualification service product demonstrates that the instrument functions according to its operational specifications. This service product must be delivered by a Promega representative who is certified to perform the Operational Qualification. The service product involves a site visit to:

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