Servicedesk High Priority Email Alerts

Just moved to K1000 6.3 yesterday. Some cool new features. Dell has gotten with the program in now allowing added Comments to an open ticket to immediately trigger an email to the Submitter rather than waiting the normal 3-4 minutes. Time is money...

I need to take this one step further. I am trying to figure out some way to force an immediate email alert to the ticket Owner when a submitter creates a ticket. My people can't sit and stare at the ticket console all day, waiting to see a ticket show up in their queue.Even one step better would be an immediate email alert sent to the Owner if I allow the submitter to change the Priority of a new ticket to "High" when the ticket is initially created.

Background: Our users are required to use the Web console to manually submit support tickets. Based upon the category they choose, their ticket is auto-assigned to a specific owner or in some cases, a group.

Naturally, password resets in our organization require immediate attention as the user is usually in front of a customer when this happens. I need my support technicians to be alerted immediately via email whenever there is a ticket created where the user sets the Priority of the ticket to "High".

Comments

Thanks to whoever provided this suggestion. Clarification: I'm thrown a bit about having to enter an email address in the script.
This will email whoever the default owner is for the new ticket? Our ticket system is designed that the correct owner will be assigned based upon the category that the end user selects when they create the ticket. I have 8 different technicians. I only want the email alert to be generated to the technician or distribution list that is assigned as owner.