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Please fill in the claim form carefully

Tip! After filling in the form once, save it on your computer so that in the future you will only have to change shipment details and the claim form’s variable information on a ready template. The claimant details you saved will remain unchanged.

Please enclose the following

Copy of the invoice

Copy of the bill of freight if indication of the damage has been marked on it

In the case of damage, photographs of the damaged product and its original packaging material

In the case of DPD export and import shipments, proof that compensation is being claimed from the transporter only (Declaration of Non-Insurance)

Send claim form

E-mail:

Mailing address:

Are you PostNord Sweden’s customer?

The damaged good and its packaging material must be kept for our inspection. The damaged goods and packaging material must not be discarded without our approval. Our liability for damages is based on our terms of contract as well as the general agreements and imperative legislation binding the transport industry.