If your personal information changes, or if you may want to correct, update, amend or delete/remove certain information by making the change in your user account settings portal (“My account” button, from top left black menu), login and edit your user profile and then click the “Submit” button.

If other issues related to your account appear, contact our support team at [email protected] We will respond to your request within one business day.

In case your subscription ended and the new one has not yet been activated please send us a copy of the payment proof at: [email protected]

In case your login details are correct, the subscription is active and you still cannot log in on the news platform, please make sure the following steps have been taken:• Make sure your browser is updated and cache memory is clean.• Check that your internet connection is working fine and there is no program that prevents the page from loading.• Try to connect from a different device; if you are using your office computer, try your personal one or your tablet or smartphone.

If you passed through the steps above and still cannot log in please send us an inquiry to: inq[email protected] and the CW Group’s support team will contact you in one business day.

Please be assured, CW Group is only charging you the amount noted on your account invoices. However, some customers are charged an extra fee from their bank when paying us. Not all banks charge international transaction fees.

All subscription plans are single user licenses. Discounted group and corporate plans are available upon request: [email protected] .

Our News Platforms offer multiple subscription options for you to access the various online Premium content categories on our websites. The various subscription categories are outlined in the subscription page or here.

In order to have access to all news and features published on CemWeek.com / CoalWeek.com / BmWeek.com / BulkWeek.com / PetcokeWeek.com / IPPWeek, go to our subscription page and order your plan. You can see all our subscription plans here.

The reports’ distribution depends on the report type. On our Reports webpage, you can find a wide range of syndicated reports including twice-yearly market outlook, chart books, country reports, maps & capacity reports, price assessments and more. On each report’s page, you can see and choose the license type (individual, group and corporate license) and format of the report (distributed electronically, hardcopy or hardcopy + excel).

If you choose the Excel option, we will email the Excel to you within the day of the payment clearing; you cannot purchase the Excel only separately from the report. The full report is sent via courier mail and the support team will inform you regarding the tracking number and the delivery date once available after processing your order.

For most of our reports, there are also multi-user license options: a) showed on the report page or b) available upon request. Our reports have digital rights management to protect them from unauthorized viewing and duplication.

Here are the steps you can follow in order to make a multi-users subscription:a) Go on the report page and select, from the pricing section, the license type you prefer and the report format available. By selecting the options needed, the price will be shown above the “Add to cart” button. Click on “Add to cart” button, complete the fields displayed on the pop-up window, click OK. Check your data and choose the payment method you want.

b) In case you are interested in creating a subscription for multiple users and the option detailed at point a) is not displayed, you can send your inquiry to our colleagues from support by clicking on the “Make an inquiry” button. You need to specify the name of the product, the number of users and the format.

The answer to this question depends on the type of report and the payment option you choose.

If you want to purchase one of the reports presented on the reports webpage (Global Cement Trade Report, Global Cement Volume Forecast Report, Global White Cement Market and Trade Report etc.), you will get the report when the new update is available. The release date / period is announced on each report’s webpage.

If a specific report is released and you pay by credit card for the Hardcopy+ Excel, you may receive in the same day the Excel and the Hardcopy format will be ordered in the same day the payment is confirmed. The support team will inform you about the shipping options and the tracking number.

If a report released is available in electronic format and you pay by credit card, you may receive the report in the same business day.

If you choose to pay by bank transfer or PayPal, the support team will inform you about the shipping and handling options once the payment is confirmed.

If you want to purchase a country report, it will be released and distributed in 3 weeks after the payment is confirmed by the CW Group team.

You can gain first hand access to senior CW consultants and analysts by attending CW Group Summits, our webinars and by requesting ad-hoc services (expert calls, custom projects etc.).

Access our Events webpage to find more details about exclusive events where you will receive tangible information and data that is normally only available for CW Advisory in the form of projects or CW Research in the form of syndicated industry reports. These exclusive events provide an opportunity to meet with industry leaders and also hear from select invited “guest-speakers” to complement the CW team with specific topics of interest.

If you want to be advised by our experts on a specific topic, contact us at [email protected], and we can schedule a call with CW analysts. The payments need to be confirmed by CW Group support team before the expert calls.

The CW Research webinars are free. Our webinars are interactive sessions to support our clients in addressing key market issues, finding the most efficient solutions and making business-wise decisions by means of presenting the highlights of our reports.

One day after the live webinar, the Communications team sends a follow-up email, with further details about the webinar presentation and the CW Research reports. You may access the webinar on our website.

If you are a CW Advisory or CW Research client, let us know at [email protected] and we will be happy to share the client version of the presentation.

With a deep research experience built by CW Research, CW Advisory assists clients identify a formal model for quality improvement and helps establish and monitor metrics to evaluate improvement efforts and outcomes.