A charge applies whether or not the Directory Assistance Bureau furnished the requested number, such as in the case of non-published numbers.

Subscribers who are unable to use a directory because of a visual or physical disability may apply to AcenTek to obtain a special waiver from directory assistance charges. Click here to download the Application for Exemption from Directory Assistance/Local Operator Assistance Charges (fillable PDF form). (You can complete this form and then print it, sign it, and mail it to AcenTek.)