Frequently Asked Questions

WebStore

What do I need to use the WebStore?

Our site works best with the latest versions of Chrome, Firefox, Safari, Opera, and Internet Explorer. We recommend that Internet Explorer users upgrade to version 10 or 11 as soon as possible for the enhanced security and display capabilities they incorporate. You will find that the site also works on most late-model mobile (smartphones, tablets) browsers as well. Safari users should note that Privacy mode has to be turned off, as it prevents our site from using local storage. If you prefer using "private" or "incognito" browsing modes, we suggest any of the other browsers listed above, as they permit and safeguard local data storage.

Why do I have to register?

In the name of security and customer service, we ask visitors to register with us before placing an order. It's fast and free, and we will never sell your private information. Plus, it allows returning customers to view current and past orders at any time.

How do I place an order?

Simply register online (requires an email address) and browse our extensive cabinet box library. You can custom size dimensions down to 1/1000th of an inch! Choose your frame species and customization's, click the Calculate Price button, choose one of our PureBond® formaldehyde-free interiors, then Add to Cart.

Can I merge saved carts?

Yes, you can combine any two saved carts to make a new one. Simply use the Merge Carts panel found on either Saved Carts page (Cart > Saved Carts, or My Account > Saved Carts). Merging two carts does not replace, modify, or delete the original carts. If you need more help, read our Merging Cabinotch Carts help document (PDF) for more detailed instructions.

How long does it take to make my order?

We are currently shipping orders in about 5-7 working days. You will be emailed a tracking number when your order ships.

How is my order shipped?

You order is shipped via freight. If you are in the Midwest or East, your order will be delivered in about 2-3 working days. When placing an order, please let us know if it is to be delivered to a residential address. You must have semi truck accessibility, and be prepared to unload a heavy pallet that may require a forklift or dock.

Can you send me a price list?

No, there is no printed price list. Every inch, species, and customization changes the price, so such a list would be practically endless.