F.A.Q

FREQUENTLY ASKED QUESTIONS

General questions

Can I cancel my order?

Yes, you can cancel your order on most items, unless it has already been shipped. Once received, you are welcome to return the item for a full refund, unless the item has been marked as final sale. We encourage you to call our customer service at any time for further questions and information.

Do items come with original packaging and paperwork?

For the most part, yes. If available, the original packaging and paperwork will be mentioned in the item description.

Shipping

Do you ship internationally?

Yes, we ship free to most countries. A customs and tax fee may apply depending on the country. Please contact our customer service for specific inquiries.

Do you offer free shipping?

Yes, we offer free shipping on all items in the U.S. For international orders, we offer free shipping, but a customs and tax fee may apply depending on the country.

How quickly do you ship once a purchase is made?

We ship most items within one business day with priority FedEx mail and next-day delivery. All orders are shipped, insured and signature required. Once the order ships, a shipping confirmation e-mail with a tracking number is sent.

Payment and Financing

What forms of payment do you accept?

Can I finance my order?

Yes, we work closely with Affirm, and you are able to finance your order.

Selling my jewelry

How can I start selling?

Right away! Either visit our store in Miami, or if you are out-of-network, you can submit your information on our “sell your jewelry” tab on our website and our sales representative will contact you as quick as possible within 24 hours.

What do you buy?

We buy mostly everything—vintage, fine, signed, & estate jewelries. We are known to pay higher than most other companies. Visit our store or simply follow the steps online through our website and send us a picture to get a quote within 24 hours.

What happens if my items get lost or damaged while shipping to you?

All packages and shipments are fully insured, so you never have to worry about shipping. Please make sure to securely pack and double box your items. We will provide you with a free shipping label.

Product

What if my item doesn’t fit?

You are welcome to visit our store in Miami, FL to fit and size your item according to your needs. If you are unable to visit our store, you can ship it back to us and we will happily work with you every step of the way to tailor your item and make sure you are 100% happy.

Can I get an appraisal?

Yes, we offer appraisals for an additional cost of $75.

Authenticity

Are your items authentic

We guarantee 100% authenticity on all our products. Our expert gemologists and watch experts will examine the item and any associated documentation to determine if the item is authentic. In most cases with brands like Cartier, Van Cleef & Arpels, and Tiffany & Co., among others, we send the item to their flagship store for certification. If you are not satisfied, simply return it to us and we will refund your money to you – no questions asked. It’s that simple!

How do you authenticate?

Each product we accept is put through a multiple-point, brand-specific authentication process by a team of luxury experts. For fine jewelry pieces, our gemologists use 10x binocular microscopes and loupes to inspect items, along with gem-specific instrumentation to determine the natural or synthetic origin of each piece. If necessary, for some brand items like Cartier, Van Cleef & Arpels and Tiffany & Co., we send the item to their flagship store for further authentication.

Returns

Do you accept returns?

Yes, we will accept all returns within 15 days, unless the item was marked as final sale. We will give you a 100% refund and send you a free shipping label with instructions for the return. If the item has been used, we are unable to refund it.

How do I get a prepaid return shipping label? Is it insured?

Email us at info@brilliancejewels.com and we’ll send you an insured prepaid shipping label for your return.

Other

How do I get help for a specific question?

You can always reach us at info@brilliancejewels.com for any questions you may have. If your request is urgent you can call us at 1-786-482-8100.

I just placed an order and I need to cancel it!

Just email us at info@brilliancejewels.com and we’ll cancel your transaction right away!