How will I know if I have won a prize?

After the draw, all customers will receive an email of the results. This email will also include a notification of any winnings that have been won.

If your ticket is for charity lotto draw, the relevant charity will contact you directly in accordance with their service standards.

If your ticket is for a draw in The Pools lottery, the results are announced on Monday after the last games are played, and the dividends are usually confirmed on Tuesday. Details of your winnings will be emailed to you following the draw.