Beauty Insider Community Feedback

It’s an exciting day! We’re starting this thread for you guys to report any issues and weird things that you are seeing or ask any questions. We have a number of issues logged that we are already working on a fix for, so this is a work in process.(Beta!)

Some things to note as you are reporting issues:

If you are looking for a thread and can’t find it, please post here. We’ll need to manually move some threads that got lost in the migration to their correct groups.

If you are reporting a bug please be specific about the issue you're seeing, how you got there (“I clicked here and it did *this*”), the device you're using and which browser you're in.

Some tips:

If you are looking for a thread that you commented on in the old community, go to the front page of conversations and click the “My Posts” tab. This is where you will find all of your conversations activity, including your heart count.

We hear you on the sign on issue. We reported this bug weeks ago and haven't reached a solution so we're still investigating with our tech teams.

For now, we want to collect as much information as possible to identify why this is happening so please follow these steps.

Clear your cookies and try to sign in

If you're still unable to sign inafter clearing your cookiesnote your browser where you are experiencing issues

Switch to a different browser / device (desktop, mobile web on tablet or phone, Sephora App)

Please test different sign on methods and let us know your experience in detail

Screenshot any errors

If you cannot login on any browser, device and the app isn't working either we don't want to miss your feedback so please email your feedback to email community@sephora.com and include your username

If you can take a video of the experience the team says it would be extremely helpful. If you're willing to take the time please email that to commuity.sephora.com and let us know your username

Whenever reporting a bug we need as much info as possible or our tech team cannot reproduce the issue and verify it's actually occurring. If they can't see the issue they cannot fix it. You cannot overshare details, test on too many devices or share too many screenshots... The more detail the better!

We are seeing that many of you have received notifications about your rank changing. The ranks will (still) be changing soon but that was a glitch that does not necessarily reflect the actual rank changes.

UPDATE 8/21:

Third level replies are being fixed.

Threading order should be fixed for everyone but you must be signed in or you may still have problems.

We're fixing the app keyboard.

Recent photos will be coming back to the Conversations feed but we do not have timing.

On the issue of the Customer Service threads clogging the feed: We feel your pain and we're working on it. We do not have timing yet but it's one of our priorities.

You should also see some movement in your ranks soon!

UPDATE 8/23:
Live Community Chat is here! Visit the FAQs to learn how it works: https://community.sephora.com/t5/Customer-Support/Live-Community-Chat-FAQs/m-p/2928751
Q&A has been removed from product pages.
Reviews are temporarily down and will be back up tomorrow, 8/24.
We are seeing that many of you have received notifications about your rank changing. The ranks will (still) be changing soon but that was a glitch that does not necessarily reflect the actual rank changes.
UPDATE 8/21:
Third level replies are being fixed.
Threading order should be fixed for everyone but you must be signed in or you may still have problems.
We're fixing the app keyboard.
Recent photos will be coming back to the Conversations feed but we do not have timing.
On the issue of the Customer Service threads clogging the feed: We feel your pain and we're working on it. We do not have timing yet but it's one of our priorities.
You should also see some movement in your ranks soon!

Re: Beauty Insider Community Feedback

I know what you mean @blackkitty2014! It used to be that whenever the post I wanted to heart to was the last one on my screen, it would show up but then disappear. Now I think, if only that were the issue. I find myself wanting to reply or add to my reply to a post: “I’m trying to ❤️ your post but it’s not letting me and at some point I might break my phone with how hard I’m pounding on it.” Hahahaha! 😂. Funny but true. 😂😕😔

Re: Beauty Insider Community Feedback

New error message when clicking BIC subscription notification links from email. This has been happening the last week. Hard refresh works 50% of the time to fix it. @KatieBT

Request Entity Too Large

The requested resource/t5/Savvy-Shoppers/Deals-Too-Good-to-Pass-Up-Volume-Six/m-p/4115915does not allow request data with GET requests, or the amount of data provided in the request exceeds the capacity limit.

I was going to add a .gif of Boromir asking what new devilry this is, but it's early!

Re: Beauty Insider Community Feedback

On mobile (both app and safari) I get the same error message saying you have no followers and my profile hasn’t been updated for about a month but on Safari on my laptop, it is updated and tells me the followers.