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Charles

Ferhat

Turkey

9.2

Wonderful

February 24, 2015

We have arrived to this hotel around 24.00 and there was a problem of overbooking on booking.com and our reservation was cancelled. The staff there were so kind to order a taxi to take us to one of their partner hotels.
We did not stay in this hotel but 15 minutes we have spent in the reception is enough to me rate this hotel on 85/100 point.

The kind sir in the receptionist; while calling the taxi station ; used some words like
" I have a strange favour from you" with a voice tone that I could hear.
Not nice.

Robert

United Kingdom

4.2

Disappointing

February 24, 2015

Not a thing, .

when we arrived at 6pm the restaurant was closed all night, because of a wedding. So we had to go out.
I was kept awake all night by the kitchen fan, i phoned reception lots in the night, they could not fix the problem.
So I refused to pay the bill.
Will never recommend this hotel

Annemarie

Ian

Michelle

United Kingdom

8.8

Excellent

February 17, 2015

Nice room, very clean nice decor

You couldnt get a meal in the restaurant as there was a wedding on. I think other guest should be able to eat at the hotel even if there is a function on. Also i asked if we could have a room away from the disco and was told we were but we was put at the corner and the disco was in a concervatory at the side of us.Didnt have no probs with having a function on but i think the guest at the wedding should be put near the function.

Graham

Ray

United Kingdom

3.5

Poor

December 13, 2014

The location and secure parking

Freezing cold room, radiator just about warm even though it was a max setting. There was a party on (to be fair the hotels does have a notice about this) and the DJ seemed to be located right under our room. For the room and facilities on offer the price was poor-59 pound for a Sunday

Caroline

Anonymous

Having waited several weeks after staying here and no response to my letter of complaint - nothing good comes to mind so now I use the holiday inn or premier inn instead

By far the worst of the 18 hotels I have stayed at this year, booked online for 4 nights hotel were insistent it was a one night reservation but they (eventually) could accommadate 4 I checked out after 3 nights they were happy to charge for 4 nights on an alleged 1 night stay. The mattress was well past any level of comfort springs sticking up and creaked every time I moved leading to insufficient sleep hence checking out early despite twice complaining about the bed. The restaurant served a very small (mixer size) bottle of cola had to wait 10 minutes for the top to be removed, before desert could be ordered the menu was removed and the table cleared because more people wanted to eat.

Colin

United Kingdom

5.8

Okay

December 2, 2014

Most aspects of the hotel were good apart from the room I was allocated.

My room was above the kitchen, which had a noisy fan operating all the time. I complained to reception but was told the fan would be switched off when the kitchen closed at 9.00 p.m. It wasn't. It went off briefly after midnight but came back on shortly afterwards making sleep impossible.

Dr

United Kingdom

7.5

Good

November 30, 2014

Excellent friendly staff
Beautiful hotel downstairs.

Room 18 looks like an odd job lot of stuff put together.
The net curtains will filthy and that's bring polite. The last time they saw a washing machine was probably before i was born.
The curtains were uneven in length - at least a noticeable 6 inches when pulled together.
The room looked extremely 'tired' as though it had not seen a paint brush in years. This room does not have a bath - only a shower. I was dupped by looking at the website and was led to believe i would have a lovely bath and shower in my room. Instead i got a shower that certainly needs updating.

Julie

Russell

United Kingdom

9.6

Exceptional

November 18, 2014

The room was far over and above what we expected with a lovely four poster bed and very clean and adequately equipped. The location was fanatstic opposite a quiet park but close enough to bars and restaurants and also close enough (short taxi ride) to the city centre
The friendly staff were exceptional.

Only complaints are the warm beer in the bar priced at £4.50 per pint! and our bedroom heating was stuck on full so a very hot night !!