Currently we do not have an uninstaller. If you want to remove Avandrive completely for Mac remove all files from the following locations:

Applications/Avandrive Client app

Library/Application Support/Avandrive

Library/Preferences/com.avandrive.avandriveapp.plist

Cache Directory: The following are the default locationsfor the cached directory (you can configure a different cache directory during the welcome setup process and with options => onlinefiles).

1.0.26.4 ~/Library/Caches/Avandrive/~ LD

1.0.26.31+ ~/.LD

Why you do not support ACL`s, Resource forks, symlinks and extened attributes?

This version is focused on document backup, so it does not support some of the more advanced file system features in Mac OS. We are working to address these limitations in a future release.

Can I use Avandrive on my Mac?

Yes. Avandrive is available for all Mac systems using OS X Snow Leopard or later (10.6+). It works in exactly the same way as the Avandrive Desktop software for Windows, backing up your files as you work and showing your Storage Drive as a new volume on your Mac.

Where is the `Restore Client` for Mac?

Avandrive Restore Client is built into the Mac software itself. You do not need to download anything. Simply click on the Avandrive icon at the top right of your screen, near your clock, and select `Restore From Backup`.

Why do you ask for my Mac password when installing?

We install two tools that run as root - that is why it requires your Mac password.

`updateid` is used to install and repair the Avandrive for Mac software as necessary.

`Finder-over-lay-tool` is used to insert the Avandrive Finder badging code into the Finder.

Avandrive Backup

What is Avandrive Backup?

Avandrive Backup is an easy, secure and reliable application that performs online backup of your digital data on your PC or Mac. You choose which folders you want to backup and our backup will work automatically in the background to secure and protect your data against threats.

Avandrive stores your data in 30 different maximum security locations around the world to ensure that your data will never be lost. We also keep 30 different versions of files uploaded to the servers so you can revert to a previous version in case you have made an incorrect change to a file and saved over the original. You can then access, view and retrieve your data at any point in time easily and securely.

Is it possible to edit files online with Avandrive Back up?

No. You cannot make any changes to files from the web portal. Avandrive Backup always keeps an exact copy of what you have on your computer online (no duplicates) therefore you can`t edit or delete.

Avandrive`s Backup automatically creates copies of every file stored in your computer, and backups it up into the cloud. It also backs up into the cloud any new files you add on your computer or any changes you make onto existing files. However, you cannot upload files directly into the cloud.

If you wish to upload files directly into the cloud and at the same time across multiple devices through our synchronization feature, choose to get your very own powerful Avandrive Storage.

How many computers can I use with Avandrive Backup?

A single Avandrive Backup account is for one computer only. You can add additional devices for backup for only €11.40/year +VAT per device, but all devices will be managed through a single account. If you wish to have different account (usernames and passwords) for your backups then you need to subscribe for a new Avandrive Backup package.

Alternatively, an Avandrive Pro package lets you backup three computers and also gives you the powerful Avandrive Storage capabilities at a special price.

How can I recover a previous version of a file?

You can easily do that by going to your web portal and selecting the particular file you want to recover. You will then be able to see the different versions categorised under your document. Avandrive keeps up to 30 versions for any of your files and gives you the ability to restore these versions at any time.

Can I restore multiple files at the same time?

Yes. You can choose to restore your files on any computer all together or one-by-one. You can do that by going on line on your web portal, backup and then choose the folder you want to download the files to.

Avandrive Restore makes it easy to download and restore large files and folders that you have backed up with Avandrive Backup. To restore all your files at once simply right click on the Avandrive icon located in your task bar and choose 'Restore Backups'. Then simply choose the file/s you want restore and where you wish to restore them.

Please Note: To use Avandrive Restore on your Mac, just click on the Avandrive icon near your clock and select 'Restore from Backup'.

How can I set Avandrive to scan my computer in real-time?

Real Time backup means that after you have backed up all your folders, every time you edit a file or folder, download a file or add something new on your computer, it's going to be automatically backed up on Avandrive`s cloud at the same time.

1) To activate Real Time Backup go to the right bottom side of your Taskbar and find Avandrive`s logo.

2) Click on it once to open and choose `Manage Backups`.

3) Click on `Settings` and on the Backup Schedule you can choose the `Scheduled Backup` option if you wish for example to backup your computer every 1 hour, or to schedule between what hours you want your backups to be carried out.

4) In order to backup your computer every time you make changes simply select the `Real Time Backup` option.

Please note: In both occasions you have the option to choose which files you do not want to include in your backups.

How do I view or edit documents through the web portal?

You can view supported documents through the Avandrive backup and Avandrive storage but you can only edit your files with Avandrive storage.

Avandrive uses many 3rd party applications to allow you to view and edit your documents. However, be aware that you can only update existing documents and you can`t change the name of your file.

Any deleted files from your device/s recycle bin are kept on our data centers for an extra 30 days and they can be retrieved at any time.

To restore files from the web portal (Backup and Storage) navigate through the web portal to the location the file was in and on `View Options`click to enable the `Show Deleted` option. You will then see the deleted items grayed out and you can download them through the web portal by double clicking on them to open and choosing the download option.

How can I remove data from my backups?

You can remove individual items from your backup by deleting the item from your machine or by removing them from your backup selection.

You cannot remove an entire computer (the entire backup) unless you raise a support request to do so.You can raise a support ticket to our website. Make sure that you specify which computer you want to be removed from your backup selection.

Note: If you wish to stop the computer from being able to backup you must remove it from your account.

When does Avandrive Backup run?

Avandrive Backup works quietly in the background and backs up your files as you work. There is no need to keep your PC on overnight or worry whether the backup ran at a certain time- you are protected at all times.

NOTE: You can choose to schedule your backup from `Settings` if that is more convenient for your business.

How can I view the files I have backed up?

The files that you have backed up are all available to view from your web portal. Login with your Avandrive account using your email address and password and then view your backups by clicking on the backup tab. You can download your files or folders from here with one click and also view your office documents, play your music, watch your movies and display your photos.

What if I have bought the Home Backup package and after 3 months` time I have decided for an upgrade to Home Pro? What will be the expiration date of my account and how much should I have to pay for the upgrade?

When you upgrade your Home Backup to Home Pro you will pay the difference between the Backup and the Pro packages, plus the amount for the period that you have been using your initial Backup package and the expiration date will be one year after the date that you have upgraded to Home Pro.

How to order your Avandrive Home Backup?

To order your Avandrive Home Backup please follow the next steps:

1) Click on this link and you will automatically be redirected to Avandrive`s Home Backup webpage.

2) At the end of the page click on `Sign up now`.

3) Choose if you want your subscription to be monthly or yearly from the billing cycle. Then choose if you wish to add any Network-Attached Storage (NAS) devices into your order. Enter your subdomain which will appear and used on your Avandrive portal web address (For example: it will be shown like this https://yourname.avandrive.com). Enter your username and choose your password (minimum 8 characters). Then click `Checkout`.

4) Choose if you wish to add Lavspace Membership by clicking on `Order Now`.

5) On the Referral ID you must enter your Future Personal Sponsor ID that you will use to register new members under your name. On the Sponsor ID you must type in the ID of the person that referred you in order to proceed. Then fill out the following information and choose if you are an individual or a company from the reseller type menu. Verify that you are human by drag and drop into the circle the appropriate symbol appointed, then tick the box to agree with our `Terms of Service` and click on `Save`.

6) Review your cart to check that everything is correct.

7) Scroll down your screen in order to enter your personal details and after you finish tick the box to agree with our `Terms of Service`. If you wish to continue shopping you can do so by clicking on `Continue Shopping` or you can click on `Complete Order` to proceed.

8) You will then be automatically redirected to PayPal in order to proceed with the payment and complete your order. If you have not yet created your PayPal account then click here to be transferred in our FAQs and in the `General Information` category find a step-by-step guide on `How to create your PayPal account`.

Please Note: If you already have a PayPal account, enter your username and password to log in.

9) After you login to your PayPal account check if everything is correct and click on `Pay Now` button.

10) You have now completed your order with Avandrive. Please go to your email account to find your confirmation emails and get further assistance on how to setup Avandrive on your computer. If you have included Lavspace membership in your order you will also receive an email confirmation from Lavspace, with your username and password.

What if I have bought the Home Storage package and after 3 months` time I have decided for an upgrade to Home Pro? What will be the expiration date of my account and how much should I have to pay for the upgrade?

When you upgrade your Home Storage to Home Pro package the difference of the price is calculated (pro-rata cost) to describe a proportional allocation to your purchase. Therefore the expiration date will be the same with your initial purchase of Home Storage and you will just pay the period difference between your upgrade.

What is Avandrive Storage?

Avandrive Storage is your very own cloud drive which makes it easy, efficient, and secure for you to store and centralize your files. When you install Avandrive Storage, a virtual drive appears on your computer, where you can easily drag and drop or save as your files.

Anything you store in your storage drive automatically synchronizes with our servers across multiple locations and your local machine or machines. That way Avandrive Storage makes it easier for you to store access and edit your files through all your devices. You can access your data in you Avandrive Storage from anywhere, anytime and from any device whether that is your smartphone, table, smart TV, PC or MAC and share unlimited folders with friends or with the public.

Avandrive also keeps up to 30 versions of files uploaded to the servers so you can revert to a previous version if you have made an incorrect change and saved the file over the original. We also keep all your deleted files for 30 days and we allow recovery in case of accidental deletion.

How can I access my Avandrive Storage drive online?

Your storage drive is accessible online through your web portal from anywhere and any device. Simply type in the address bar your subdomain name followed by avandrive.com like the example (yoursubdomain.avandrive.com). You will then have to enter our username and password and you will have instant access to all your files. This means that you have 24/7 access to your data from any web-connected computer, any place in the world.

How do I change the drive letter from L: to something else?

The default installation of Avandrive will select `L` as your drive letter. For any reason that `L` is not available, an alternative will be selected automatically.

However, you can choose a different drive letter if you wish by following these steps:

1. Go to `Avandrive Settings'

2. Select `Advanced`

3. Choose from the drop down menu the letter you want to use and click on `Apply`.

Do I need to have an internet connection to use the Storage drive?

You will need to have an internet connection to set up Avandrive Storage. The desktop software will upload and download files to and from your computer every time you change them. Nevertheless, you would still be able to view and edit your files while you travel with no internet connection, and any changes you make will be synchronized up the next time you connect to the internet.

Can I upload files to my Storage from anywhere?

Your web portal has integrated Java and Flash web uploaders to allow you to upload files and folders to your storage on the go.

Is there an additional cost if I want to use storage on multiple computers?

Avandrive Storage can be installed on as many devices you wish with no additional cost. Every file in your cloud storage drive will be synchronized automatically across all your devices as long as you have installed the Avandrive Software.

How can I play my music from my web browser?

Avandrive`s music browser will automatically add all your mp3 files on your web browser. Once you have found the mp3 you want to play select `Play All` from the toolbar in your web portal and the music player will appear with your tracks listed.

Where do I go to recover a previous version of a file?

Avandrive can keep up to 30 versions of a file and you can restore any of these versions at any time you wish.

To restore files from the web portal (Storage and Backup) go to the location the file was in and double click to open it. Choose which version you want to download from underneath.

You can also use the `Restore Client` to do this. Within the restore client right click on a file and choose `View Older Versions`.

Note: You can download a previous version of a file only if it has been fully uploaded.

How do I view or edit documents through the web portal?

You can view supported documents from the backup or storage but you can only edit documents from the storage.

Avandrive uses many 3rd party applications to allow you to view and edit your documents. However, be aware that you can only update existing documents and you can`t change the name of your file.

What special apps and file types does Avandrive support through the web portal?

The web portal allows you to use a variety of powerful plugins to edit your files online. Any changes you make will be automatically synchronized between any computers linked to your account.

We currently support the following files:

-Microsoft Excel (.xls)

-Microsoft Word (.doc/.docx)

-Microsoft PowerPoint (.ppt/.pps/.pptx)

-OpenOffice Text Documents (.odt. sxw)

-OpenOffice Presentation Documents (.odp.sxi)

-OpenOffice Spreadsheet (.ods, .sxc)

-Plain Text (.txt)

-JPEG Images (.jpg)

You can choose to enable or disable the applications you want to use on your web portal from: `Account Settings` => `Applications`.

How do I get the Avandrive Storage drive on my PC or MAC?

When you activate your Avandrive Storage account you will have to install the storage software on each of your computers or other devices. Your Avandrive Storage drive will automatically appear on your computer and you can use this just like any other drive.

How can I share files?

With Avandrive you can share unlimited files publicly or privately.

Share from the Web Portal: To share from the web portal go to the file or folder in your storage, right click on it and select share.

Share from your Windows PC: Go to your Avandrive Storage drive, right click on any file you wish to share and on the Avandrive tab choose `Web Sharing`.

Share from your MAC: Navigate to the file or folder in your storage drive, click on it, click on the Avandrive icon, then `Selected Files` -> `Share`.

Note: Sharing is controlled at the top-most level that a share is applied. It is not possible to share sub-folders with different permissions to their parent except where there is no sharing set at the parent level.

Avandrive under Linux

Avandrive does not have a Linux client and we do not provide support for Linux users. However, you can access files you have stored with Avandrive through the web portal.

This article provided is for information only. Avandrive cannot accept any responsibility for any problem caused when following the instructions in this post. Please make sure that you know what you are doing. With a Pro package or Business standard account you can use FTP, SFTP or WebDav to access your Storage.

You can mirror a folder on your machine with your Storage using the 3rd party application 'lftp'.

Once lftp is installed you must create the script which controls what it does. A simple example is: lftp -u youravandrivemailaddress@provider.com,youravandrivepassword ftp.avandrive.com/ mirror -R -v ~/quit.

The first line of this script tells lftp to connect to Avandrive's FTP service with your Avandrive username and password. The second line, tells lftp to sync your home directory to the FTP service. The third line tells lftp to quit.

lftp synchronizes your folders recursively so if your home folder is very big then you might like to limit it to just one folder within your home directory. If so, you could change the second line so it just backs up your Documents folder: mirror -R -v ~/Documents/ .

If you prefer to upload the contents to a specific folder in your Avandrive account, e.g. a folder called 'MyLinuxPC' you would change the first line of the script: lftp -u yourAvandriveemailaddress@provider.com,yourAvandrivepassword ftp.avandrive.com/MyLinuxPC/

Once you've finished the script you need to save it to your home folder with a sensible name, e.g. Avandrivesync.

You can then run this script whenever you want to backup your computer and it will upload any new or changed files (the first time you run it, it will upload everything): lftp -f ~/Avandrivesync

You may wish to schedule this to run routinely by adding the script to your crontab. To schedule it to run every hour just type the command: crontab -e

This will tell your system to run the script every hour, on the hour, so your files are being constantly backed up - you will need to ensure the the initial upload has completed as if your upload takes more than an hour then you'll end up with two versions of lftp running and both syncing the same files which can cause issues. You may also wish to set it to run less frequently.

Can I choose not to store any files on my hard drive and store all my files only online?

You can simply do that by going to your Avandrive Storage drive, right click on the files you do not want to keep on your local drive and select `Do not keep a copy on my computer`. If you do that you will not be able to access those files when your computer is offline.

You can also change your Avandrive Storage setting so that you do not automatically keep any files on your local drive but manually choose which files you want to keep or no files at all. Do that by going to your Avandrive Control Panel, select Online Files and click `Just store my files online and then manually choose which files to store on my computer`.

Why does my storage drive show the wrong size? Why can`t I use all my storage?

The properties of the Avandrive Storage always mirror the local drive used as the cache drive so you know how much space you have available for storing files locally.

The actual amount of space left for your storage is shown in the `Account Settings` section of the web portal.

If you are running out of local drive then you will have to manage your settings in order to store your extra files and folders only online or to manually choose which files you want to keep also on your computer. You can do that by going to your `Avandrive Settings Panel` => `Online Files` => `Store my files only - I will choose what to store on my computer`.

How to order your Avandrive Home Storage?

To order your Avandrive Home Storage please follow the next steps:

1) Click on this link and you will automatically be redirected to Avandrive`s Home Storage webpage.

2) At the end of the page click on `Sign up now`�.

3) You subscription is automatically set to be annually since we only give the option of monthly subscription for our Home Backup package. Enter your subdomain which will appear and used on your Avandrive portal web address (For example: it will be shown like this https://yourname.avandrive.com). Then enter your username and choose your password (minimum 8 characters). Our Home Storage package comes with 512GB of storage space, therefore on the next field you can choose to add extra storage if you wish. Click on `Checkout`.

4) Choose if you wish to add Lavspace Membership by clicking on `Order Now`.

5) On the Referral ID you must enter your Future Personal Sponsor ID that you will use to register new members under your name. On the Sponsor ID you must type in the ID of the person that referred you in order to proceed. Then fill out the following information and choose if you are an individual or a company from the reseller type menu. Verify that you are human by drag and drop into the circle the appropriate symbol appointed, then tick the box to agree with our `Terms of Service` and click on `Save`.

6) Review your cart to check that everything is correct.

7) Scroll down your screen in order to enter your personal details. After you finish tick the box to agree with our `Terms of Service`. If you wish to continue shopping you can do so by clicking on `Continue Shopping` or you can click on `Complete Order` to proceed.

8) You will then be automatically redirected to PayPal in order to proceed with the payment and complete your order. If you have not yet created your PayPal account then click here to be transferred in our FAQs and in the `General Information` category find a step-by-step guide on `How to create your PayPal account`.

Please Note: If you already have a PayPal account, enter your username and password to log in.

9) After you login to your PayPal account check if everything is correct and click on `Pay Now` button.

10) You have now completed your order with Avandrive. Please go to your email account to find your confirmation emails and get further assistance on how to setup Avandrive on your computer. If you have included Lavspace membership in your order you will also receive an email confirmation from Lavspace, with your username and password.

Avandrive Business allows a business to create user accounts for its staff. Each user account is able to be set up with Avandrive Backup and Avandrive Storage access.

Business packages enable user accounts to set up Team Folders and customize permissions so that any individual user may have no access or limited access to files. The user can access Team Folders through the web portal or their local machine inside the cloud storage drive.

Can I use Avandrive for business to connect a mobile workforce?

Yes. Avandrive for Business is ideal for mobile workers. Avandrive Storage and Team Folders features are synchronized between your team`s computers and can be accessed anywhere offline. We also provide mobile apps that enable you to access Avandrive files from your mobile phone.

I am the system admin for my company. What kind of control do I get?

As a system administrator you have complete control of everything from our Business Admin Portal. You can add users, change permissions, create team folders and monitor how your users are using the system. You can also customize what you want your users to see for instance, whether they have storage space or not, whether they have backup or not, whether they can share files with third parties etc. You can specify other users as Admins to help you look after your account.

What are the main features of Avandrive for Business?

Avandrive Business packages provide 5 main tools to help you get the most out of cloud storage:

Real Time Backup for every PC: easily backup all of the PCs in your office with our powerful automatic backup, and then restore your files one-by-one or all together at any time.

Cloud Storage: provide every user in your company with Avandrive Storage and enable them to work remotely and sync files between all of their PCs.

Team Folders: create Team Folders for departments or project groups, which are shared between sets of users that you specify.

Web Sharing: share files with people inside and outside your business with one click. No need to worry about attachment limitations, just choose the files you want to share and leave everything else to Avandrive. Recipients will receive an email with a random password which they can use to logon to your shared files and download the files from your business web portal.

Automation: access all of your business files using FTP, SFTP or WebDAV. Integrate your online storage into existing systems or processes.

What kind of companies can sign up for Avandrive Business?

Avandrive has created packages perfect for any business from the sole trader up to large enterprises. Whether you are an estate agent, web designer or a massive retailer you will find that Avandrive for Business matches all of your requirements. We support any number of users and you can add as much cloud storage space as you like.

What software is required to run Avandrive for Business?

Avandrive for Business requires no software `�? you can run everything from our online web portal or using FTP, SFTP and WebDAV. However, we recommend you use our Avandrive Desktop software which makes backups so much easier and really brings out the power of Avandrive Storage to your desktop.

Linux users can use FTP, SFTP or WebDAV to mount their storage and Team Folders as a virtual drive on their desktop replicating much of the functionality of the desktop software.

How to order your Avandrive Business?

To order your Avandrive Business please follow the next steps:

1) Click on this link and you will automatically be redirected to Avandrive`s Business land where you can choose the Business package that suites your needs. Click on `Learn More`.

2) Let`s say you have chosen the Avandrive Business Lite and you have clicked on `Learn More`. After you review the benefits, at the end of the page click on `Sign up now`.

3) You subscription is automatically set to be annually since we only give the option of monthly subscription for our Home Backup package. Enter your subdomain which will appear and used on your Avandrive portal web address (For example: it will be shown like this https://yourname.avandrive.com). Then enter your username and choose your password (minimum 8 characters). From the tables below you can choose to add more `User Accounts` and extra storage if you wish. After you finished with your selections click on `Checkout`.

4) Choose if you wish to add Lavspace Membership by clicking on `Order Now`.

5) On the Referral ID you must enter your Future Personal Sponsor ID that you will use to register new members under your name. On the Sponsor ID field you must type in the ID of the person that referred you in order to proceed. Then fill out the following information and choose if you are an individual or a company from the reseller type menu. Verify that you are human by drag and drop into the circle the appropriate symbol appointed, then tick the box to agree with our `Terms of Service` and click on `Save`.

6) Review your cart to check that everything is correct.

7) Scroll down your screen in order to enter your personal details, and after you finish tick the box to agree with our `Terms of Service`. If you wish to continue shopping you can do so by clicking on `Continue Shopping` or you can click on `Complete Order` to proceed.

8) You will then be automatically redirected to PayPal in order to proceed with the payment and complete your order. If you have not yet created your PayPal account then click here to be transferred in our FAQs and in the `General Information` category find a step-by-step guide on `How to create your PayPal account`

Please Note: If you already have a PayPal account, enter your username and password to log in.

9) After you login to your paypal account, check if everything is correct and click on `Pay Now` button.

10) You have now completed your order with Avandrive. Please go to your email account to find your confirmation emails and get further assistance on how to setup Avandrive on your computer. If you have included Lavspace membership in your order you will also receive an email confirmation from Lavspace, with your username and password.

For Blackberries and Windows Mobile devices, or those who do not wish to install an app we have a mobile site which allows you to browse your files, view text files and images, download files and upload items to your Storage.

You can access the mobile website by going to the following address on your mobile web browser:

Yes. You can have full control over the balance between the quality and speed of video playback. For instance, if you find that videos are pausing or buffering for too long then you might want to reduce playback quality. To do that, just go to `Settings` and select `Video Bandwidth`. There are different settings for both Wi-Fi and 3G, so that you can set preferences for these independently.

How do I get the Avandrive mobile apps?

Avandrive mobile apps are available on the iTunes App Store or Android Market. Just search for "Open Access" and get the apps for free all you need to use is your Avandrive account login details to get started. Once the app has been downloaded, just open it and it will ask you for your Avandrive username and password.

How does caching work on the mobile apps?

When you access a file on the mobile app unless it`s a video or music that streams straight from Avandrive it is cached locally on your device. This means that when you next want to access it you do not have to wait for it to download. When your cache is full, older files that you have not used recently will `roll over and be removed from the cache. If you want to reduce the cache size, go to `Settings` and change the `Cache Size` option. The smaller the cache size, the less space it will use on your device but the more likely it is that Avandrive will have to download files when you view them.

What features are available on the mobile apps?

The Avandrive mobile applications are packed with many useful features like:

• View Office, iWork, PDF or RTF documents anytime. • Stream all your music and browse through it by Album, Artist, Genre or Year, even if the music is not in iTunes. • Stream your Videos no matter what format they are in. There is no need to convert your videos to an iTunes or Android compatible format first. • Browse your backups, storage or files that others have shared with you. • Upload photos and videos directly from your device to your Avandrive account.

What file formats do the apps support?

The app supports a broad range of document, video, photo and music formats which are growing all of the time. Currently the most common formats accepted on the iPhone are:

On your Android device the file formats you can view will depend on the apps you have installed, but there are free viewings available for most file types on the Android Market.

Sharing Accounts

What are sharing accounts?

When an Avandrive user privately shares a file with someone who does not have an Avandrive account, it creates a free account called a `Sharing Account`. The recipient automatically receives an email with a user name and a password for that account and can securely login to see all of the files that have been shared with them.

Sharing accounts are totally free and are not time limited. The user can login and view the files shared with them for as long as they want.

Sharing accounts have very limited functionality sharing users cannot upload new files to Avandrive, install the Desktop Software or edit files online. Sharing users can upgrade their accounts very easily by simply going to the `Account Settings` screen and clicking on upgrade.

If I am not a member of Avandrive, do I have to pay for any shared files received from an existing member?

No, your sharing account is completely free and you can use it for as long as you want to access the files. However, if you want to take advantage of Avandrive`s benefits you will need to upgrade to a full paid membership.

How can I get the full Avandrive sharing capabilities to share my personal files with friends and colleagues?

Get your own powerful Avandrive Storage to access, view, edit and share unlimited files with friends and colleagues instantly by clicking here

Troubleshooting

How can I report a problem with the Avandrive Desktop software?

If you think you have found a problem with the Avandrive desktop software, please go to your Windows `Avandrive Control Panel`, and click on the Avandrive icon and then select `Report a Problem`.

I think there is a problem with my Avandrive software. What is the first thing I should do?

The Avandrive Control Panel has a built-in repair tool that detects and fixes any problems that may occur.

You can run the repair tool from the shortcut on your desktop. Simply click on the Avandrive icon in your task bar, then click on 'Settings', select the`Advanced` tab, then select 'Integrity Check' tab and finally click on 'Run'.

Please Note: It usually takes around 15 minutes to complete and the machine must be left idle whilst it completes the tool repair.

What`s the uptime? Is there an outage?

We designed our architecture to provide maximum uptime for our customers.

We attempt to perform updates with minimal customer impact and we announce any upgrades or maintenance procedures on our service status page. You can review this page at any time and see if there is any ongoing maintenance work or upcoming scheduled work.

Avandrive Desktop Software

What is the Avandrive Desktop Software?

The Avandrive Desktop Software is created to make your Avandrive experience faster and easier. If you are an Avandrive Backup customer, it works quietly in the background to protect your data while you work. If you are an Avandrive Storage customer it creates a new drive on your computer where you can access your files/folders straight away. If you are an Avandrive Business user, the desktop software provides you with easy access to your personal storage drive and team folders. Regardless of what type of Avandrive account you have, you only need to install one piece of software on your computer and you are ready to go.

What if I want to connect through a proxy? How do I set that up?

You can configure your proxies either when installing the Avandrive software for the first time or later on from the settings panel.

The Avandrive Desktop Software needs to be able to connect out to the Avandrive servers on ports 50234 and 50235. If the software is having trouble connecting to Avandrive, please ask your network administrator to open those ports.

General Information

What is Home Pro?

Avandrive's special Home Pro package provides you with the power of unlimited online backup for 3 PCs and the amazing 512GB Avandrive cloud storage space. It allows you to synchronize your files between your PCs and Macs, access them from anywhere at any time and share them with friends and family.

Do we have any limitations on transfer speeds or bandwidth?

No - There are absolutely no limitations on how much bandwidth you can use or the speed of your transfers. Our data centers have very fast connections. However, we have no control over your internet provider. Also, with Avandrive you can even control your bandwidth by moving it up or down from your `Settings => Bandwidth" depending on your internet speed.

Your data is safely and securely stored on multiple data centres around the world, ensuring that your files are fully protected and cannot be lost.

Any file stored on our servers is encrypted using AES-256 military grade encryption. It is very unlikely for someone to compromise any of our data but even if that happens there is absolutely no way for them to view the content. This storage encryption is done automatically by our web service on receipt of the file.

You can also choose to activate the SSL encryption on your web browser for double-protection if you wish.

Any data stored at Avandrive cannot be accessed by any of our employees due to the fact that there is no way for an employee to know your username or password. Furthermore, we have very powerful restriction policies to avoid such an incident.

Does Avadrive offer free versions of its products?

We do not offer any free versions of our products. We do though offer 30 days Money Back Guaranteed for our backup services.

We offer unlimited storage space for you backup account. Get your Avandrive unlimited backup and automatically backup as many files as you wish, without worrying about space. You can literally backup hundreds of gigabytes or terabytes without any restrictions.

What is the difference between Avandrive Backup and Avandrive Storage?

Avandrive`s Unlimited Backup monitors and backs up your files while you work with no interruptions and more importantly no need to remember backing up. Avandrive`s Real-Time backup is automatically storing your important files safely into the cloud and then allows you to access and view all your files from anywhere in the world.

Avandrive`s Storage is simply your best friend and right hand at work. It provides you with your very own 512GB cloud drive so you can `drag and drop` or `save as` your files like any other normal drive on your PC. Access, view and edit your files and photos from anywhere and at any time using your Pc, Mac, Smartphone, tablet or even your smart TV. Live stream your music and movies and share unlimited files with friends and colleagues in private or publicly with just a few clicks.

Avandrive Home Pro is the combination of Avandrive Backup and Storage, providing you with unlimited backup for 3 PCs and 512GB Storage for all your devices.

How do I get any updates for Avandrive?

Every update available for Avandrive will automatically appear on your screen. You can choose to proceed with the update instantly or later on by simply going to Settings=>Updates=>Check for updates.

Where is my data stored?

Any data you back up or save on the Avandrive`s cloud are securely stored in multiple locations around the world. We also keep multiple copies of your files in all our data center locations so there is absolutely no possibility to lose your files for any reason.

2) Enter your user name and password to log into your Avandrive Account.

3) After logging in, on the top drop down menu of your account information go to `Support` and click on `New Ticket`.

4) Select the appropriate department to submit your inquiry.

5) You will notice that your name and email address will automatically be imprinted on the first 2 fields. Fill in the remaining fields and try to be as clear as possible when describing what you need, in order for our support team to be able to effectively help you. If you wish, you may also attach files to further assist us with your problem.

Please Note: You can only add files with the following extensions: .jpg, .gif, .jpeg, .png

6) You will then be notified that your ticket has been successfully created and that an email, containing the ticket information, has been sent to your email address. Our support department will get back to you very soon.

Real People Support

We have the best, real support team around, ready to help you with whatever you need, instantly.