Recovering data with Backup buddy

Due to a bad screen Verizon just replaced my treo with a new unit. When I hot sysc my data from my desktop the backup buddy icon does not pop up on the desktop. I think I was able restore all of my data but I lost all of my ringtones and favorite listings. Plus near the end of the hot sysc the treo asks me to reset. I tried it twice with the same results. Also what does the restore feature do in backup buddy? thanks for any help.