Hard Reset

Originally Posted by thomtom

You can do a hard reset, which involves holding the volume up button simultaneously with the power button. You will get to a menu with three options, use the second item. You use the volume button up or down to navigate once you are the item you want push the power button to select. Once you select the middle item you will have a menu. One of which is the hard reset. Try to hard reset if that does not do the job. Start the process again but select the third item in the menu. Under this you will see an item called user data. By selecting that you get rid of information that blocks start up. Restart the thrive and it will work