Here’s how to Be Accountable & Transparent

Only ask residents for information required to move an application or process forward; don’t ask for unnecessary information.

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Allow residents to access as much information and as many services as possible while allowing them to remain anonymous.

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Map the experience of a New Yorker trying to access information you provide or use a service you oversee. Use this “user journey” to establish clear milestones for this City transaction and process. View these milestones as important moments to communicate status updates and an estimated timeline to residents.