Privacy & Cookie Policy

Quovita takes protecting your privacy extremely seriously. We feel that it's really important that you trust us with your personal information, so this statement is written to help you understand what information we hold about you and how we collect, store and process that information, in order to provide our services to you.

What personal information do we collect?

The personal information we collect from you will depend on what services you use. Generally speaking these details would be, but not limited to, your name, your telephone or mobile number, your email address and postcode. This for example would be what we would typically ask for on our contact form.

What do we use your personal information for?

We process the information you provide us in the following ways for the purpose of the services we have been engaged to deliver to you;

To provide you with estimates, quotes or invoices

To provide you with updates or responses on topics and related services that complement the services you have engaged us to deliver

Where you have consented, to provide you with regular updates on industry news, and relevant information and topics we feel you will find useful

How do we protect your personal information?

It is our aim to protect your personal information in the following ways;

By keeping your personal information up to date by regular contact with you

Storing information in secure locations

Destroying information which is no longer relevant, unless we have a legitimate reason or statutory obligation to retain it

Keeping to a minimum the number of employees or third parties who have access to your information

How long do we keep your personal information?

Wherever possible we will only keep your personal information for as long as necessary, however, there are some circumstances when we will need to keep your information for longer. These include;

Where we have a legitimate reason or statutory obligation to retain the information depending on the services we are providing

To ensure our business is run in an efficient and compliant manner

Who else has access to your personal information?

In order to provide you with the services you have requested from us, there are several third parties who may also need to process your personal information. These include;

Google

We use Gmail and Google Analytics for email and to assist us in the optimisation and improvement of this website. Their privacy policy can be found here; https://policies.google.com/privacy

SendGrid

We use SendGrid, a cloud-based email service that solves the challenges of reliably delivering emails on behalf of growing companies like ourselves. Their privacy policy can be found here; https://sendgrid.com/policies/privacy/

Twilio

We use Twilio to send and receive SMS, MMS, and chat messages (like WhatsApp) and ensure deliverability using intelligent delivery features.

Accessing your personal information

Under the new GDPR regulations, you have the right to request access to the personal information we hold on you.

You also have the following rights regarding your personal information;

To make a request to see the personal information we hold about you

To change / update the personal information we hold about you

To ask us to delete / erase the personal information we hold about you unless there is a statutory, regulatory or otherwise legitimate reason for us not to comply (we will always provide you with more information if this is the case).

Queries or concerns

If you are concerned about how we have treated your information, please email us: info@quovita.co.uk and we will assist you to make things right. Alternatively, you have the right to lodge a complaint with the Information Commissioner’s Office, who can be contacted via their website https://ico.org.uk

Updates to this policy

We may update this policy from time-to-time, particularly as technology and laws change. You can always check this page for the latest version. We will however make every effort to communicate any major changes to you via email or notices on this website. Your continued use of our services will be deemed acceptance of any amended policy.

Last updated: 13th September 2018

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Assisting with life.Supporting independence through flexible, personalised home care services.We're a dedicated group of people who are excited about care and technology, and how these together can make a difference in people's everyday lives.