My Thinkpad yoga 14 is stuck on mute. I googled fixes but they all don't work(been at this for week)

Q:My Thinkpad yoga 14 is stuck on mute. I googled fixes but they all don't work(been at this for week)

My Thinkpad s3 Yoga 14 laptop stuck on mute. The soundbar to the right displays mute and the soundbar itself won't go away. On startup the mute LED light keeps flickering. The laptop lags and I have to go to task manager to End the processes "Thinkpad Message Client Loader" and and "Thinkpad message Receiver for Shortcut Hot Keys" for the the laptop to stop lagging (CPU is 100% on startup for some reason which may account for the reason of lagging). I have updated every driver with Driver Easy and Lenovo System Update. I have tried disabling then renabling and rolling back audio drivers but to no avail. I even uninstalled then reinstalled audio drivers. I have also gone to volume mixer, playback devices and recording devices but according to it the speaker works fine. I tried adjusting the volume in volume mixer but it keeps coming back down just as always. The main problem is that the sound is stuck on mute and I just want it resolved. I have gone through days searching through Lenovo forums on what to do.

When I first bought this product, two LEDs of Sound Mute and MIC disable work correctly.But after setting up the computer, it does not turn on any more (even though MUTE is okay).Moreover, 'on screen display' of these keys do not appear any more...Can anyone help me?

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A:ThinkPad Yoga (S240) Keyboard Mute/MIC_disable LED...

Hi,

Welcome to Lenovo Community Forums!

I?m sorry to hear that on screen display and mic disable LED in your Lenovo ThinkPad Yoga is not working properly.

Try reinstalling the hotkey integration features and Power management driver.

Hope this helps!

Best regards,Mithun.

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Hallo,Judging by users of Thinkpad P50 and P70 in this forum it seems that screen problems are not that unusual. My own experience is that the screen of my P40 died within a week of the purchasing it. I sent it in for repairs only to receive the message "the repair procedure has stopped due to unavailability of spare parts". That was two weeks ago.Lenovo: if you launch a new model it would be wise to see to it that you have stocked up on spare parts, ESPECIALLY those that are prone to failure, i.e. screens. As of now, I am clueless when I will receive it back, and I desperately need it now (preferably yesterday) for my work. That's why I bought a workstation for PREMIUM MONEY! So, prospective buyers bear this issue in mind if you need a reliable workstation. Aatje

Hi there, I own a ThinkPad W541 in basically stock condition (only alteration has been to add a second 8GB Samsung DDR3 stick, same part number, and a 1TB Hitachi internal 2.5" hard drive in the Ultra Bay since I don't need the optical drive). I am running Windows 7 Professional x64 with the latest drivers for all devices as provided by Lenovo System Update. My issue is that I'm attempting to make use of the Intel Quick Sync video encoding capability that's part of the Intel Core i7-4810MQ CPU in this laptop (it's actually provided by the Intel HD 4600 GPU) and I'm not having any luck whatsoever.As noted, the drivers currently in use for the Intel HD 4600 GPU are the ones provided by Lenovo itself: 23.21.13.8875 (NVIDIA Graphics Driver) 1.3.36.6 (NVIDIA HD Audio Driver) 10.18.14.4414 (Intel Graphics Driver) 6.16.00.3174 (Intel HD Audio Driver) and so far as noted I've had zero success with getting Quick Sync to function. I'm attempting to use the standalone x264 encoder, and I've also attempted to use HandBrake which does see that the Quick Sync encoder IS there and IS available (this snippet of the HandBrake encoding log is offered as proof): [05:22:57] CPU: Intel(R) Core(TM) i7-4810MQ CPU @ 2.80GHz[05:22:57] - Intel microarchitecture Haswell[05:22:57] - logical processor count: 8[05:22:57] Intel Quick Sync Video support: yes[05:22:57] - Intel Media SDK hardware: API 1.17 (minimum: 1.3)[05:22:57] - H.264 encoder: yes[05:22:57] - prefe... Read more

The Thinkpad sticker with the red light above the 'i' doesn't turn on unless the screen turns to tablet mode. Is there any way for the light to stay on all the times? The one near the keyboard does work, the issue is with the light on the outside lid.

I have been working with a user that experiences a problem with his \ key on the built in keyboard on his Yoga 260. When he reboots his PC it acts like its being held down when he gets to his log in screen, also if his pc sits for a while it will happen and move him out of his screen saver. He can tap the key once and it will stop. We have cleaned they key and it doesnt seem to be physically sticking and when using normally its not an issue.I have reseated the keyboard ribbon cable...I have reinstalled drivers, also ran all the driver updates from the System Update utility. It happens both docked and undocked. Has anyone heard of such a thing?

I have been working with a user that experiences a problem with his \ key on the built in keyboard on his Yoga 260. When he reboots his PC it acts like its being held down when he gets to his log in screen, also if his pc sits for a while it will happen and move him out of his screen saver. He can tap the key once and it will stop. We have cleaned they key and it doesnt seem to be physically sticking and when using normally its not an issue.I have reseated the keyboard ribbon cable...I have reinstalled drivers, also ran all the driver updates from the System Update utility. It happens both docked and undocked. Has anyone heard of such a thing?

After having my yoga 460 for about half a year, using it mainly in normal laptop mode in the office, one hinge got stuck while closing laptop and now allow only for limited movement (I cannot close the lid and cannot open more than slighly over 90deg). Suppousedly those hinges survive over 30 000 openings. Apparently not. Anyone else had problems with low build quality of recent thinkpads? Is it just Yoga, or P40 as well? I'm considering changing for some more robust laptop.

Hi Everyone! I have a Thinkpad Yoga 12 and recently I am experiencing a rather serious problem with the machine.If I have a drive in it, it will simply not start the booting process and will freeze on the "press enter to interrupt..." screen. Whenever I remove the disk (SSD) the computer starts and I can access BIOS/Diagnostics/Etc. but when reinserting the SSD everything stops and the computer freezes on start.This problem is very annoying because without a proper boot I cannot update the BIOS or do anything with it at all. Did anyone else experience something similiar?I checked the SSD in a different computer and it works without a problem.

A:Thinkpad Yoga stuck on boot screen

Hanging on startup with a disk inserted would most likely indicate either a bad SSD or a bad SATA control circuit (motherboard). If the disk is OK, that leaves only one part.

My new model 20FY0002US Thinkpad Yoga 14 developed a problem with the keyboard. When switching from tablet to laptop screen rotation I heard a CLICK and the right side of the lift-and-lock keyboard got stuck. The button to the right of the delete key remains fully extended no matter the screen rotation and the keys on the right side dont work well. Basically they remain recessed because the interstitial plastic does not retract. Likewise the extended button prevents the screen from closing fully on the right side. Is this something that is fixable for a handy user or should I be returning the laptop to the retailer? Sadly i cannot afford to be without a computer for the time it would likely take to ship it in for repairs. Any help would be greatly appreciated.

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A:Thinkpad Yoga 14 2-in-1 (20FY0002US) keyboard physically stuck

Hi

I think you should take it to Lenovo for repair, to some Lenovo service center. I know it is not good to be without a laptop but I think it will take some days to repair it. Open a ticket with Lenovo about it.

This is showing up since last couple of hours. Only change made was to update the latest BIOS update from Lenovo.Pressing the power button makes 5 beeps (beep-beep, pause, beep-beep-beep) and nothing else happens. Please help!

This is showing up since last couple of hours. Only change made was to update the latest BIOS update from Lenovo.Pressing the power button makes 5 beeps (beep-beep, pause, beep-beep-beep) and nothing else happens. Please help!

Hello,I have an annoying issue with my X1 Yoga: almost every time I put it in tablet mode, the key covergets a bit stuck around some keys and I need to press them a lotharder to get an input.It usually gets stuck either around arrow keys, spacebar, X and C. It's currentlystuck on the spacebar and I'm having a hardtime typing this message.It usually gets a bit betterif I put it back in tablet mode and help itgodown while getting it back to "laptop" mode, but it doesn't completely solve it.Does any of you have this issue? How do you solve it? Do I need to send it to a repair center? Thank you. P.S: I deliberately didn't correct any typing mistakes the keyboard mademe do so you know how annoying it is. It makes me want to throw it out of thewindow.

System Specifications:- X1 Yoga (Gen 3) with i7-8650U and 16GB RAM- BIOS Version: 1.19- EC Version: 1.08 Hello, exactly one week ago, I changed enabled "Thunderbolt BIOS Assist" in the BIOS to support Linux. Following this, the system refused to boot to anything but a black screen. Thus, I sent the machine in for depot repair. I just received the machine back again today and the same thing occurred after enabling the same setting. After a long series of calls, I was told that no one is authorized to report BIOS bugs and that I should post here instead. I sincerely hope this is fixed, as this is a major error that required a motherboard replacement previously and will most likely require one again. I have started a new ticket for this repair and will be receiving a box tomorrow. However, I wanted to make sure this is passed along to someone who can fix this error.

My S1 Yoga, 20CD-00B1US, is stuck with the screen off and the power LED stuck on. When I try to push or hold the power button it beeps two short beeps and the LED stays solid. I was running the Lenovo Bios Update Software directly from their site. The power cord was plugged in and no other programs were running (aside from background programs). Now it is just stuck like this. Any thoughts or help would be great. I can't even get it to force shut off. Thank you in advance!

Hello I bought a Yoga X1 last year and it was working fine until about 3 weeks ago. For unknown reasons - possibly because of some Windows 10 update or because I installed a "nightly built" of the VLC video player the touchscreen stopped working. Windows 10 could not find a driver anymore (claiming that the driver it found is not suitable for this version of windows or womething like that). Same happened with the Lenovo driver for the device from the Lenovo website. I always hat the device marked yellow and "not working properly" in the device manager. I finally found in a forum aomeone pointing to a different driver for the Xoga X1's Wacom device and installed it. Now it shows up in the Device manager without Problems, but I still have no touch functionality. I deinstalled VLC alread and updated Win 10 again - still no luck. do I need some additional driver to connect the device that is recognized in the Device manager with Windows 10 somehow? Or activate it? I booted from a USB rescue stick for Win 10 and there the touch functionality was ok - so its not a hardware issue! Thank you.

I just got a brand new Lenovo Thinkpad Yoga 14 and the touchscreen was working great, but once I installed my Wacom Cintiq 12wx onto the laptop, the touchscreen completely stopped working. It seems like the laptop is confused on whether to use the wacom or the laptop as a tablet and I really want them to both work simultaneously. Has anyone else been able to get their laptop to work with a tablet? Any help would be greatly appreciated since this is the second thinkpad yoga 14 ive gotten since the first one did the same thing and I first assumed it was a computer issue.

A:Getting Thinkpad Yoga 14 to work with Wacom Tablet...

Hi banana74Welcome to the forums.

Can you please post the full model number of your TP Yoga 14? are you using Windows 10 (64bits)?

I have tried my TP Y 14 with a Wacom Bamboo and I have no problem using both, the touchscreen with the Thinkpad Pen Pro and the Wacom Bamboo with his own pen.Maybe what we can do first is try to update the Wacom drivers of your Thinkpad Yoga from the Lenovo support site of you model.

I current own an x1 carbon gen2 wqhd touchscreen device and two thinkpad onelink pro docks to facilitate quick desktop environment docking in two different locations. I'm looking at upgrading to the new x1 yoga 2nd [ or 1st ] generation wqhd touchscreen replacement solutions. Looking at one of the video reviews it seems like the docking port on them is not the appx inch wide connector a onlink pro dock has on the end of its cable. Does the x1 yoga 2nd [ and 1st ] generation device work with thinkpad onelink pro dock?

A:does x1 yoga 2nd [ & 1st ] gen work with thinkpad onelink pro dock

Hi myusrn,Warm Greetings & welcome to Lenovo Community, happy to have you here.

ThinkPad OneLink Pro Dock is not compatible with ThinkPad X1 Yoga 2nd gen as Onelink+ connector is missing. I hope the above information helped you.Please feel free to post in Lenovo Community Forums if you have any further queries!

Regards,Prabhansh_______________________________________________Tap that Kudos button if I helped.If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

I recently bought a Lenovo Thinkpad Yoga 260 with Windows 10 Pro 64 bits. I instaled Intel Wireless Display Software to see the desktop on a TV. The software works with the Samsung TV I have where I work, but it does work with the Samsung TV I have at home. The Samsung TV model I have is the UE55F6400. When I tried to connect, the connection works for a while, but after a time I receive the message "Video Data not compatible" ("Datos de Vídeo no compatibles" in Spanish). Of course I instaled the newest drivers for the notebook and the last firmware of the TV. Any help will be appreciated. Thanks in advance.

Hey guys, today I've got my new Thinkpad Yoga and it's really nice but I don't know if it's the driver or the touchpad it self. I can't push the right mouse button. Whether I use the double tab nor the right corner (at the top or bottom), nothing happens. left click works fine, but only if I activate the on tab option. Already tried to uninstall the driver and reinstallt the new version from the website nothing changed. And sometimes the touchpad and the trackpoint don't work at all. I'm using Windows 8.1 x64. Thanks for your help! lg

A:thinkpad yoga touchpad right click does not work

I've recognized something. Sometimes when I use a "click" function of the touchpad a small touchpad icon appears on the notification area. But you can see it only a short time. I think it is definitely a driver issue. Am I the only one?

Hello,I just bought a new Yoga370. When I turn the screen over to convert it to a tablet, it doesn't seem to work.Nothing happens when I touch the screen - the screen does not seem to have any sensitivity to the pen or my fingers.However, when I turn it back to PC mode, the touch screen mode works again.I would appreciate your advice on how to resolve the issue. Thanks.

Hi All, i just purchased a brand new Thinkpad Yoga X1 and out of the box the touchscreen isn't recognized by windows and neither input via fingers nor via pen works. I would greatly appreciate it, if anyone could tell me if it's just some wrong settings or if the laptop is faulty. Thank you in advance,Torben

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A:Lenovo Thinkpad Yoga X1 Touchscreen does not work

Welcome Torben1. You could first try to run Lenovo System Update to see if there is any updates.2. If no updates or problem persist after updates, contact Tech Support.

Hello, I've got a brandnew ThinkPad X380 Yoga and after 3 days of using the pen isn't recognized anymore. I tried to update the driver and first that worked out, the pen was functioning perfectly again and as I checked it's battery it was fully loaded, so it can't be an issue of the pen I guess. But after 15 minutes of using it stopped working again and I couldn't find another solution than resetting and reinstalling the pen's driver so far, which is obviously pretty annoying if you need to do it every 15 minutes. I would be very glad if somebody could help me!

Hello. I recently bought a Lenovo Thinkpad Yoga series 14. The touchscreen has not worked at all since I bought it. The human interface software is "up to date." I researched how to enable/disable. I've uninstalled and reinstalled. I've rebooted/reset. And still the touchscreen feature does not work. Any solutions?

I recently bought a Lenovo Thinkpad Yoga 260 with Windows 10 Pro 64 bits. I instaled Intel Wireless Display Software to see the desktop on a TV. The software works with the Samsung TV I have where I work, but it does work with the Samsung TV I have at home. The Samsung TV model I have is the UE55F6400. When I tried to connect, the connection works for a while, but after a time I receive the message "Video Data not compatible" ("Datos de Vídeo no compatibles" in Spanish). Of course I instaled the newest drivers for the notebook and the last firmware of the TV. Any help will be appreciated. Thanks in advance.

Two ThinkPad X1 Yoga Gen2 TabletPCs will successfully boot into Windows 10 just fine from a hard poweroff. But once in windows, if i choose Restart, it will hang at the "LENOVO" BIOS level boot up logo with "To interrupt normal startup, press Enter". Stuck at Lenovo BOOT BIOS initialization screen, right before handoff to the Operating System. "To interrupt normal startup, press Enter" At this point, pressing ENTER does not work.CTRL-ALT+DEL causes the screen to change shade for a moment, but effectively does nothing.Changing the UEFI settings to diagnostics results in black screen.Holding the power switch to force a poweroff, waiting a few moments, and then powering on results in a successful windows startup. DevMGMT.msc does NOT see bluetooth and there is "Unknown USB Device (Device Descriptor Request Failed)" entry under "Universal Serial Bus controllers". I have run all automatic updates via "Lenovo Vantage" and the manual TPM update. I can boot into the firmware setup and have had it revert to factory defaults and reverted to factory defaults for all security settings. I even tried the Win10 repair startup problems, but it says it cannot fix this.

It looks to me like you have a faulty hardware issue or a serious driver issue. Try the Lenovo recovery to put the device back to the factory windows install. If that fails, I would think you have a hardware issue.

Hi,I'm thinking of upgrading my stock SSD to https://www3.lenovo.com/gb/en/accessories-and-monitors/memory-and-storage/storage/HDD-BO-ThinkPad-M-....Will it work ? Will it be faster than the stock 256GB one ? Will it void the warranty ?

Hi, my Bluetooth and the auto rotation does not work. I did not do anything, my bluetooth stopped wokring and i uninstalled the device. After a reboot it has not been recognized, and after a driver update nothing too. I also installed Windows new (clean install) and it does not work either. I also installed the driver but it also does not work. Can anyone help?

On my Yoga Thinkpad s12, starting from Win 10, the autorotate is disabled.I have even a physical button for autoratoate etc., but nothing happens. It is a known bug in Win10, not just Lenovo, but I couldn't find anywhere how to solve it. Some says uninstall/install the display driver (didn't work). Some say rotate manually and then enable the autorotate on, when it becomes un-grayed-out (didn't work). Any other suggetstion? Also: since this is a general bug, not just Thinkpad Yoga, does anyone know how to post it to a general forum, not just this current forum that is dedicated to Lenovo Yoga thinkpad?

Assuming both are genuine Lenovo. All dimensions except height (which noone bothered to measure) - are the same; even if the 370 battery is slightly higher and won't fit without lower case modification - it's nothing a rotary tool can't fix. 370 battery: 15.28V 51Wh (FRU 01AV433)260 battery: 15.2V 44Wh (FRU 00HW027) Is there any particular reason why it definitely won't work? I'm really on the verge of ordering one and trying for myself, but I'm not sure how does embedded controller (EC) determine if the battery plugged is correct, and not really want to waste time if the idea is doomed to failure because some technical quirk I am not aware of - hence the question. Why: while 370 is newer, it has glossy PWM display which ain't bonded with digitizer vs bonded matte PWM-free on 260. 260's weakest spot, on the other hand, is poor battery life - larger 370 battery could definitely resolve this problem. I'm bored until newer Thinkpads are introduced at CES 2018 anyway - so why not give it a try, if there is any chance it may work.

Hi,I'm thinking of upgrading my stock SSD to https://www3.lenovo.com/gb/en/accessories-and-monitors/memory-and-storage/storage/HDD-BO-ThinkPad-M-....Will it work ? Will it be faster than the stock 256GB one ? Will it void the warranty ?

I was having responsiveness issues with the trackpad for a while, then, i open my laptop one day and it's completely unresponsive, as well has the backlit keyboard not working (the hotkey still pops up that it's "lighting up" the keyboard, but no actual lights) and the trackpoint being completely unresponsive too. I've tried:- Restarting computer- Using Lenovo's various "fixing" softwares- Looking for a keyboard firmware shortcut for enabling/disabling trackpad, (doesn't exist on this computer)- Re installing drivers (Ultranav driver refuses to install manually, "driver installation failed")- Booting on a non microsoft OS (Booted on a linux Mint installation and it still doesn't work)- Booting into BIOS and looking for "enable/disable trackpad option", That option does not exist for me.- Opening up computer and checking the physical connection, All plugged in fine. When i open the device manager in windows there is no entry for the mouse whatsoever. The touch screen and the pen both work fine. I think it all points towards a hardware issue, i can pick up another trackpad on ebay for pretty cheap, but obviously i'd like to make sure that it would actually solve the issues. The major confusion for me is that why would faulty trackpad hardware stop the backlit keyboard from lighting up? How are the two linked? Any ideas appreciated, Thanks!

First, to make this absolutely clear: there isn't even an entry in Device Manager, as in "there's an unknown device". The touch screen completely disappeared as a device. Nothing detects it. Even the WriteIt app cannot start because it cannot detect touch or pen inputs. Second, this happened approximately two months ago. Since many updates installed then I cannot tell after which one specifically it happened. There were Windows updates but also a ThinkPad BIOS v1.38 update through Lenovo Vantage. After that the touch screen hasn't work and is still not working. That's two months. Unfortunately I cannot rollback updates through Lenovo Vantage (and anywhere else for that matter). I can only rollback Windows updates but there are so many, it'll be very time-consuming and inconvenient. I don't want to sound whiny and entitled but I still cannot understand how is it possible to have this issue for so long without any available resolution. Basically I cannot use the touch screen of a device which main selling point was the touchscreen. Is there a way to do a hardware diagnostic that will tell me more? I tried browsing through the BIOS but couldn't find anything. I doubt it is a hardware issue because I've always been very protective with my machine and haven't abused its flexibility in any way. It's mostly staying as a normal laptop on my desk with the ocassional change of posture to bring the touchscreen closer to me. I really hope something can be do... Read more

The background light for the keyboard doesn`t work. Is there a possibility to check wether the lamp is broken or the driver is missing or what else the problem could be?When I press Fn+space, the sight for the light appears, but there is no light. I hope someone has a helpful comment for me Yours, Carolin

The hardware on my one month old Yoga 910-13IKB (Windows 10 Pro ver. 1703) is now stuck in what seems like tablet mode:The built-in keyboard does not work anymoreThe touchpad does not work anymoreThe screen is stuck in landscape mode and does not rotate when the laptop is in tent modeThe speakers are stuck with the awful tablet-mode sound qualityWhen I boot to the BIOS, the keyboard works with no issue. However, when the OS boots, it almost instantly switches to the previously described mode. If I spam the keyboard as the laptop boots, it briefly works (I can type 3-4 letters on the log in screen) and then instantly stops working. Things I have already attempted:Looking for an answer onlineRebooting the laptop multiple timesTurning the laptop off and then turning it on againUpdating the drivers (+ reboot)Reinstalling Yoga Mode Control (+ reboot)Opening/closing the lid from its closed state to the tablet state and everything in betweenThings I am reticent to do:Since this is a brand new machine, I do not feel comfortable fiddling with the actual hardware (i.e. opening it to remove a battery to do a hard reset)Suspected source of the issue:I think this has to do with the laptop believing that it's being booted while the hardware is in tablet mode (screen rotated all the way open) although it isn't. I am severely disappointed in how finicky this laptop is for the price...Thank you for any help

Product name:HP Spectre x360 ConvertibleProduct number:T0Y36PA#ABGSerial number:5CD6294PWGBIOS:F.35-04/26/2016Keyboard revision:33.74Total memory:8.00 GBProcessor name:Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz Hello there, my keyboard button is stuck on mute, as is the little sound option at the bottom of my screen. If I try and turn up the volume no bar shows at the top left.

A:Keyboard stuck on mute

Hi, Try the following. Download the Conexant HD Audio installer on the link below and save it to your Downloads folder. http://ftp.hp.com/pub/softpaq/sp77501-78000/sp77502.exe When done, hold down the Windows key and press R Into the Run window, type devmgmt.msc and hit enter. In Device Manager, expand Sound, Video and Game Controllers. Right click the Conexant device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall. When complete, download and reinstall the Chipset driver on the following link. http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72025.exe When the Chipset reinstallation has completed, restart the notebook. When windows has reloaded, open your Downloads folder, right click on the Conexant installer and select 'Run as Administrator' to start the installation. When this has completed, restart the notebook again and let windows fully load for a few minutes before checking. Regards, DP-K

my laptop worked well initially. But now I could see the red flash on my mute key and the intosigned mute icon on the screen as well ..some says it is due to hardware change and few say it as software change.. I don't know how to rectify this problem eventough I troubleshoot it and download the audio Intel sst software from the web, I couldn't fix it.?

A:Laptop stuck in mute

Hi, Can you post back with the following details. 1. The full Model No. and Product No. of your notebook - you can usually get this by holding down the fn key and pressing esc, otherwise see Here for a guide on locating this information. 2. Hold down the Windows key and press R Into the Run window, type devmgmt.msc and hit enter. In Device Manager, expand Sound, Video and Game Controllers - what devices are listed here? Regards, DP-K

Hello I have an hp pavilion dv7 and the mute button has been stuck for awhile, I went on the website to download new drivers and for perhaps maybe 30 mins the mute button was unstuck however it went back to being stuck all of sudden. Help please . My pavilion is the dv7-1245ca and is running on windows 7 64-bit

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A:Mute button stuck

Hi, It's puzzling why the installer for the Audio driver failed, but try the following to see if it's any more successful. From windows Control Panel, open Device Manager and open up Sound , Video and Game Controllers. Right click on the IDT audio device and select Properties. Click the Driver tab and then click Update Driver. Select to check from the internet and see if another driver is found and installed. If it is, restart and then check the function of the Mute button. Regards, DP-K

i just got this laptop, the sound was fine, then my son deleted some programs and now it is stuck on mute. how to fix? when i click on bottom right of screen it says all is fine, but on my lapop where you can manually push a mute button it is highlighted and won't change.

A:laptop stuck on mute

Recovery Manager is useful for all sorts of tasks,from burning your Recovery Disk set to reinstalling individual drivers or even doing a complete reinstall of your Operating System.Imo,creating your Recovery Disk set is the first and foremost task on a new machine. http://tinyurl.com/2y4rub

Hi, Team. It has been 24-hrs since I found out my thinkpad is not turning on.I have used this last Saturday afternoon and shut down completely.I never ever put my TP into sleep mode or hibernate mode. When I woke up yesterday, 11am I found out that the Fn, Mute and Microphone keys are lit up. The fan is not working (the entire system is off). The temperature of the laptop is normal, not warm or heating up like it is being used. I have removed the external battery and power adapter, pushed the power button for more than 3mins., put back the battery and plugged the power adapter (the power button blinks when I plug the power adapter as it usually does when) and pushed the power button back - nothing happens. The Fn, Mute and Microphone buttons are still lit up and the TP is not turning on.I haven't pushed the emergency reset button at the back (I fear that I might lose all my files).Up until now, the same 3-keys are lit up. I need help as soon as possible.

I have a ThinkPad T450 with Windows 10. The microphone mute button continues to be illuminated. I can shut it off for a few minutes, but then it comes back on. I've downloaded the current drivers for the microphone. Control panels says that the computer has the Realtek High Definition Audio and the driver is up to date. I've go through the set-up for the microphone several times, but it still turns back to muted. Any thoughts on how to keep the microphone active?