If you have received an email confirming despatch of your order and have not received your item please contact you local Royal Mail sorting office to find out if you order is being held there. If not please contact us to arrange a replacement delivery.

Free Delivery on all orders over £15.00. Orders under £15.00 delivery charge is £2.95

Overseas please contact for prices.

RETURNS

If for any reason, you are not happy with your order you have a right to cancel by notifying us in writing or via email, within 14 days from receipt of goods.

Under the United Kingdom's Distance selling Regulations UK customers have the right to cancel the contract for purchase of any item within seven days of delivery.

Once we receive the returned goods in saleable condition from you, a refund for their cost will be made within 5 working days.

Customers are responsible for the cost of returning the goods to Nickys Baby Store.