"The police came and they asked me why was I on the bus and I gave them the same answer, I'm here for the safety of my children," said Rose Dillingham, director of student services for King Academy.

She was sent by the school's principal to show a bus driver where the student should be picked up.

Concerns over the carrier First Student's pickup scheduling policies have been heightened after 6-year-old Heavenly Moneyham apparently got onto the wrong bus last week and was left alone on the side of a street.

Since then, Principal Andrea Martinez said what's listed on her roster doesn't match what the carrier does.

"If we don't know where the child is going to be dropped off or picked up at, how can we do our part to get the child home, to and from school, safely?" Martinez said.

First Student said the driver was stopped Thursday afternoon at the proper designated spot, and a spokeswoman said the driver followed protocol by radioing dispatchers when Dillingham attempted to board the bus.

The carrier said all routes are approved by the board and that those routes are subject to change. In fact, the spokeswoman said, the disputed route near King Academy would likely change Monday.

But school officials are still wondering why the route information doesn't match what they're seeing.

"The paperwork clearly states northeast side of the street," Martinez said. "That's what their mother was told, that's what the school was told."

Routes may be changed every two weeks to accommodate new students and students who move, but parents and schools are supposed to be notified.