Assigning a User’s Call Queue

On Tenfold dashboard, click on the “users” tab and find the column titled “Queue”. If you do not have this column, it is likely we aren’t yet able to display queue call popups to your users until the call actually rings their extension.

In order to have any user assigned in a given call queue see the call popup with the CRM record match, you first need to assign their queue as shown below.