ECM ProServ Team Lead

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Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America’s Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

Position Objective

Acts as a working member of a team of employees, while providing leadership to the team. The role is to help relieve day-to-day leadership and management functions from the ECM Regional Professional Services Director (PSD). Time should be split 50/50 between ECM Solution Engineer (or ECM Sr. Solution Engineer) and day-to-day team leadership responsibilities. Critical to this role is focusing on ensuring that all active clients are satisfied with their systems, attaining the desired project outcomes defined.

Essential Job Functions

Provide leadership to a subset of a regional team ECM Professional Services team, to take day-to-day activities off the ECM Regional Professional Services Director (PSD).

Responsible for project team productive and billable utilization of the staff, ensuring the time cards and resource plans are kept current in Projector.

Oversight responsibilities for all in-flight projects ensuring projects are delivered on-time, within budget and within scope.

Responsible for scheduling of resources

Responsible for team member development

Assist with the hiring process, providing technical interviews of the candidates for the region.

Assist in the semi-monthly development of the Short-Term Look reporting (STL), monthly productivity reporting, and weekly departmental reports.

Acts as the escalation point within the team providing resolution of technical and customer service issues or early escalation of any challenges, issues or risks to the PSD.

Assists the project implementation team to architect, develop and implement complex/custom ECM solutions, as needed.

Manage projects; Develops project plans and the work break down structure of tasks, conducts project status meetings, responsible for escalation and closure of technical issues and provides the sales team with upgrade/ incremental new licensing or solution opportunities as it pertains to active engagements.

Performs other duties as assigned.

Competencies (Knowledge, Skills and Abilities)

Prior experience with Business Process Improvement projects required

Prior experience directly managing implementation teams.

Excellent interpersonal and communications skills

Excellent communication skills

Strong leadership skills

Ability to execute within a team structure

Strong technical implementation and troubleshooting skills

Ability to collaborate with internal partners and external vendors to solve technical problems

ECM Advanced Capture experience – a plus

Experience, Educational Reqts and Certifications

Four-year college degree or satisfactory completion of a technical curriculum from an accredited computer school and/ or equivalent work experience