Sunday, May 01, 2016

Idiotic design from Starhub

When I travel overseas, I insert a local SIM card in my mobile phone. When I returned to Singapore, I insert the Starhub SIM card back. There was no connection for a long time. At first, I thought that the reception was bad in the airport, but there was still no connection outside of the airport.

After a lot of trouble trying to locate the problem, I found that I have to give a setting to indicate if my SIM card is a prepaid card or a postpaid card. Without this setting, the SIM card refused to work.

I do not know why Starhub needed this setting. Surely, they will know from the SIM card if it is a prepaid or a postpaid card. I also do not know why they did not ask for it directly. Instead, I get a "no connection".