Training – TTT & EUT – including materials preparation and delivery, including both SSC and Store level training > 1000 users. The Business Analyst (B.A) also take care of the legacy systems and SOP training should there be any changes. (For the system demo part of Training, the B.A partners with the functional team and external partners. BPO will talk through the business Scenario while the functional team help with system demo.)

UAT – define the testing scenarios and obtain sign-off from super users. Also will be on-site to provide guidance and support to the business users during UAT.

Data Conversion – provide help and guidance to end user on data conversion decision.

Cutover and Pilot – work with project team and business to work on various cutover activities (e.g. work on cutover strategy and timeline, stock buffering and planning, promotion period planning, POG readiness etc.)

Business Initiatives – The B.A helps to define and capture country specific business and operation's considerations during each country implementation

About Company

As a premier leading recruitment consultancy, our success has been a result of our focus in facilitating the success of our Clients in business whilst enhancing the career opportunities for our Candidates.

With our swift expansion across the region, we now have offices in Singapore, Taiwan, Kuala Lumpur and Hong Kong as well as a partner network in Shanghai and Japan. We serve with distinction and provide comprehensive staffing needs.

As the total recruitment and staffing solutions partner, our goal is to provide our Clients the best staffing solutions through an integrated database network supported by localized content and services.

Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.

Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.

New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases