Solid Privacy Policy

Solid Innovation® respects your privacy. The information collected by us is never shared with other organizations.

This privacy statement explains to you how we collect your personal information and credit card information when you purchase from Solid-Innovation.com. This statement also lists what we do and don't do with this information.

Personal Information

When you purchase a product from our online store, we ask you for some personal information that we can use to identify you and contact you regarding your purchase. The information that we ask for is:

Your name and address

Your phone number

Your email address

All information that you specify is stored in a secured database.

What we do with this information

We store this information on our server so that we can keep a record of your purchase for accounting purposes, and so that we can send you an invoice or receipt of your order. We also use your address and/or email address as a delivery address, so that we can send you the product(s) that you ordered.

We may also use your email address to email you occasionally regarding the product(s) you ordered, to confirm that you received the product(s) and to ask you for feedback on the product(s) so that we can improve our products and services. You may ask us at any time to stop sending you further emails of this nature.

Your personal information is also passed to Elavon's secure payment server so that Elavon can verify your identity for the purposes of making your credit card transaction. Elavon does not give, sell or rent your details to any third party for marketing purposes.

What we do not do with this information

We do not give, sell or rent any of your personal information to any third party under any circumstances. The only other company we share your information with is Elavon, our payment provider, so that your credit card transaction can be completed.

We do not send unsolicited commercial email ("spam") to your email address.

Credit Card Information

When you make a purchase from our online store, our secure payment provider, Elavon, asks you for your credit card details in order to make the transaction. The information that Elavon asks for is:

Your card number

Your card security code (printed on the back of some cards)

Your card expiration date

The name printed on your card

This information is collected securely using 128-bit encryption between your Web browser and Elavon's secure server. We never see your actual card details, apart from the cardholder name. Elavon does not supply us with this information.

Cookies and IP Address

Our online store uses a browser "cookie" to store your preferences so that we can display pages in your selected language and currency. This cookie does not store any of your personal information.

Our site uses a session "cookie" to record which pages you have visited on our site. This is simply used to gather statistical information on the most popular pages on our site. This cookie does not store any of your personal information.

Our site also records your IP (Internet Protocol) address when you make a purchase. This identifies the computer that you used to make the purchase. This information is used only in the event of fraudulent transactions, in order to verify the computer that was used to make the fraudulent transaction. We do not sell, rent or give out IP address information to any third party.

Questions or Comments?

If there are any questions regarding this privacy policy you may contact us at .

Article #205 Unable to Save BIL #001B100000, the Customer/Vendor Was Not Found!

Description: Solid Fusion is reporting ‘Errors occurred during Export!!’. When the [View Log] button is used, the error is reported as, "ERROR: Unable to Save BIL #001B100000, the Customer/Vendor Was Not Found!” This error can also apply to not just ‘Bill’ type transactions, but also Received On Accounts (ROA) or Credit Memos. This is caused when a customer record on a handheld computer has a transaction created for them while meanwhile that customer record has been made ‘inactive’ in the QuickBooks company file. When Solid Fusion tries to integrate that invoice into QuickBooks, it then can’t locate that inactive customer record, which causes this error.

Resolution: If the inactive customer record which is causing this problem is known, try reactivating that customer within the QuickBooks company file and [Run] Solid Fusion once again. If reactivating this customer record does not resolve this, then the utility program ‘XID-FIX.EXE’ should be used to repair this, which can be acquired by contacting a Solid Innovation Customer Service Representative.

Prevention: If a customer or inventory record is to be made inactive in QuickBooks:

Sync all handheld computers and suspend their operations temporarily.

In QuickBooks, make the needed records Inactive.

Open and [Run] Solid Fusion.

Sync all the handheld computers and resume operations.

NOTE: This issue has been repaired in versions of Solid Route Accounting for QuickBooks newer than version 10.0.0

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Route Accounting

Route Accounting is an evolving industry that encompasses distributors operating within DSD, Van Sales, Mobile Sales, Pre-Sell and Point of Sale businesses. Regardless of specialization, each distributor requires a reliable route accounting system to efficiently load, ship and deliver products to customers with speed and accuracy.

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