Downloads

What is a download product?
Downloads products are games, expansions, points and subscriptions which you order from us but then download straight to your PC or console, rather than having a physical game or disc.

What formats are downloads available on?
We currently offer downloads for PC, Xbox LIVE for Xbox 360, and PlayStation Network for PlayStation 3 and PlayStation Vita.

What are the benefits of downloading
Downloading allows you to play your games faster than waiting for a boxed item to arrive in the post. There are some games that are only available through downloading, and add-ons for games, such as extra maps, missions and expansion packs are usually only available via downloading. They also don't take up any physical space in your home!

How do I download a game?
Placing an order for a download game or product is largely the same as ordering anything else from us - add the game(s) to your basket and check out as normal. You should then receive an email featuring your download code. please refer to our 'How To Download' guides for PC, Xbox LIVE or PlayStation Network for details on what to do once you have received your email.

Please be aware that download orders, like any other orders, are subject to authorisation checks, so there may be a delay in sending your activation email.

Regional Compatibility
Any download games, subscriptions or add-ons on Xbox LIVE or PC at GAME.co.uk are useable in the United Kingdom. While they may work in other countries we cannot guarantee that all will. PlayStation Network download games, subscriptions and add-ons will only work in the UK.

Can I cancel my download order?
Unfortunately once an order has been placed cancellations are not possible.

Can I claim a refund or exchange for my download purchase?
Once you have completed your purchase of a downloadable item, we can't issue a refund. This is because receiving your activation email is similar to opening a physical box. As such we can't issue refunds based on your inability to meet system or regional requirements, or lack of enjoyment while playing the game. This does not, however affect your statutory rights under UK Law.

What if there is a problem with the download product I have ordered?
If you experience any technical faults during the download purchase or with the file you have downloaded, please contact our Customer Service team with your order number and the product information.

Please note that all of our orders, including orders for download products, are subject to authorisation checks by our accounts team before being processed. This may therefore delay the sending of your download code until the next working day.

Additional Downloadable Content
Some of our games, especially special editions or preorder bonuses, included additional content for the game that must be download. This will come in the form of a code either in the box or emailed to you, which must be redeemed through the relevant online service for whichever format the game is on.

PC Downloads
Our PC Downloads currently include full games, and add-ons and expansion packs.

We have a wide range of full games across every genre, including some titles that are now only available via download.

Expansion packs and 'add-ons' are packs of extra content to expand an existing title, and require a copy of that title in order to be played. They could be new maps to explore, new characters to use, or entire new levels for the game.

Whatever you purchase, you will receive an email containing an activation code. For details on how to redeem this code and download PC products, see our How To guide.

How long will my download take to arrive?
Placing an order for a download game or product is largely the same as ordering anything else from us - add the game(s) to your basket and check out as normal. You should then receive an email featuring your download code. please refer to our 'How To Download' guides for PC, Xbox LIVE or PlayStation Network for details on what to do once you have received your email.

Please be aware that download orders, like any other orders, are subject to authorisation checks, so there may be a delay in sending your activation email.