Wolters Kluwer Jobs

Wolters KluwerSalesforce Technical Lead in
Riverwoods, Illinois

Wolters Kluwer Global Business Services is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and accounting which includes our North American-Accounting Center. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity and reduce time to market for products and applications.

Responsibilities:

The technical lead for SFDC works with various business partners, projects managers, functional analysts, system analysts, quality assurance and production support teams to deliver on various initiatives supporting SFDC implementations and setting up the Salesforce.com support competence center. This will include translating business requirements into Salesforce.com solutions, writing detailed requirements, creating detailed design, implementing the same, and providing production support. Activities include basic system support, troubleshooting, configuration, development, general operations and maintenance of the various Salesforce platforms.

1) Lead requirements and design review sessions of Salesforce.com functional and technical modules including those requiring APEX development.

6) Test any new Salesforce.com software (upgrades, system fixes, and applications additions) to ensure integration into company systems meets functional requirements, system compliance, and technical specifications.

7) Analyze formal test results in order to discover and report any defects, bugs, errors, configuration issues, and interoperability flaws.

8) Communicate progress of various initiatives to project stakeholders and management.

9) Ensure that all delivery artifacts are reviewed and are according to the standards and guidelines.

10) Will provide needed support for any production support services and/or issues as they arise.

11) Conduct internal audits to measure and assure adherence to established standards for:

Software development

Application integration

Information system performance

Development and communication to stakeholders with corresponding documentation of activity performed.

12) Make recommendations for improvement of the Salesforce.com application to enhance project management, system requirements, development to all quality assurance and production support teams.

13) Assist in the development of change control processes, practices, and guidelines for new and existing technologies.

14) Participate in developing, distributing, and coordinating in-depth end-user reviews for modified and new systems/-applications.

15) Cultivate and disseminate knowledge of quality assurance best practices.

19) Must be able to prepare on-target project deliverables without heavy supervision.

20) Must be comfortable conducting training and running effective meetings with stakeholders.

21) Develop Salesforce.com reports & dashboards.

Salesforce.com System Duties will include:

22) Interaction with -business process owners to translate business requirements into functional and technical requirements ensuring that the resulting technology is delivered accurately, on time, and on budget.

25) Lead and Mentor technical staff whose support is needed to build and/or deploy salesforce.com solutions.

Represent Wolters Kluwer within the industry by developing and maintaining comprehensive knowledge of Wolters Kluwer products, industry trends and general business and financial acumen through various sources and initiative. Communicate Wolters Kluwer competitive advantage to customers in a compelling articulate manner in speech, writing and formal presentation.

Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2017 annual revenues of €4.4billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.