Medically Dependent or Vulnerable Customers

At Pulse Energy, we do our best to look after all of our customers. If you are a medically dependent or vulnerable customer, contact us today and we will make sure you are looked after.

Medically Dependent Customer

A medically dependent customer is a person who is dependent on electricity for critical medical support, and the disconnection of electricity may result in loss of life or serious harm.

If you, or someone living with you, are dependent on electricity for critical medical support and disconnection of electricity may result in loss of life or serious harm, please contact us immediately.

Simply click the button above to download the medically dependent form or call us today on 0800 785 733.

Vulnerable Customer

If you are finding it difficult to pay your electricity bills, for reasons other than health, please contact us. Our friendly Customer Care Team are here to help. We will discuss options such as setting up a payment arrangement and offer other assistance.

Authorised Account

If you are a medically dependent or vulnerable customer, and you think you may have trouble making payments towards your electricity account, you can contact us on 0800 785 733 and appoint an Account Authority. This alternate contact could be a family member, friend or social agency who has agreed to assist you if a disconnection or payment issue is pending. This person can assist you but is not responsible for any payments. You are welcome to have more than one person authorised on your account.