I set up Netgear Stora device at my own house but to be used at a friends house who does not have internet access. All he wanted to do was to have some music in the house that he is trying to sell. He has a couple of Sonos Zone players. The Stora worked fine in my house but now that I have set up at my friends house I am unable to get into the device. The router shows that the device is attached but I am unable to see any music on it. I can ping the Stora's IP address no bother. I have brought the Stora back to my own address and the same is happening on my network as was happening at friends. I tried to reset to default but I am unable to do so. I see there is a diagnostic and repair tool for Stora but I am unable to locate product key. Is there anything I can do to retrieve my product key from mystora.com.