The Intake Processing Center, which adds a formalized process for
triaging claims documents and other mail, and drives faster and more
accurate association of mail with Veterans’ claims files;

Segmented Processing Lanes, which allow claims that can be more easily
rated to move quickly through the system and the more complex claims to
be processed by VA’s more experienced and skilled employees;

Cross-Functional Teams, which support a case-management approach to
claims processing that minimizes rework and reduces processing time; and

The Veterans Benefits Management System, which is a new electronic
claims processing system that employs rules-based technologies to
improve decision speed and quality.

Also this afternoon, the VA is holding an open house for its new Community Resource and Referral Center at 308 SW First Ave., inside the George Lawrence Building on the MAX tracks. The center is not yet open, but when it is, it will house social workers, a psychologist and others who can help veterans with access to VA housing programs, substance abuse treatment, employment programs, compensation/pension exams and other forms of assistance.