Act as the point of contact between the client and the company, promoting a professional approach at all times.

Recognise, present and negotiate variations with the customer. Using internal engineering specialists as required.

Project Manager/Engineers are responsible for the customer contact post order and all liaison internally, to ensure Quality, on time delivery and costs are in full control across all departments and customer, at all times through contract.

To be the Voice of the Customer internally. Assist in responding and answering any customer questions and internal queries by putting people together as required.

Customer and supplier visits will be required as part of the Project Managers/Engineers role. This will include, but not limited to, managing customer complaints, supporting sales activities, inspection of special items from suppliers and face to face meetings with the customer.

The Project Manager/Engineer will work across the full supply chain, from our clients to our suppliers, to understand their working methods and requirements, enabling us to manage interactions such as drawing approvals, witness testing, transport, documentation, third party requirements and importantly changes to schedules and technical specifications.

Lead the Communication. Share the bad and good news, advise customers of delays / additional costs as required and appropriate following co-ordination with the responsible sales person and management as appropriate.

Simple technical details to be checked specifically including scope of supply, the correct customer specifications and drawings are available with copies being made available plus any special requirements, special features and contractual conditions, including for example; QA inspections, coating system, paint colour, shipping and packaging requirements etc.

You would not be expected to complete mechanical design checks. This is the responsibility of other departments within the business. It is the projects responsibility this is done in accordance with the project programme to avoid delays.

Quality/Delivery.

Issue updated project programmes to customers on a weekly basis.

At every stage, Quality, On Time Delivery (OTD) and Costs are critical measures. These all need to be managed to ensure customer expectations are meet.

Costs.

Establish the contract budgets and then monitor/control resources and purchasing to meet the budget requirements.

Monitor all costs on projects, review and highlighting any large variances and differences.

Further details are available including a full and detailed job description.

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.