The features of Ford Acquire

At the end of the agreement, assuming all payments have been made (including the Purchase Fee), you own the car

Renewing your Ford before the end of your agreement

With Ford Acquire you're in complete control, with the flexibility to renew your Ford at any time during your agreement. Find out more about our current promotions. Your Ford Dealer will assist you with the process, including settlement of your outstanding balance on your behalf. Please remember, however, that the responsibility of settling the financial balance remains yours.

Getting a finance quote for your Ford is easy

Get a personal instant finance quote for the model of your choice. Once you've created your personal finance quote you can also apply online for a decision within minutes.

Manage your account online

As a Ford Credit customer you can access account services online. For example, you can request a call-back from our Customer Service Centre, change your bank account or address, or obtain a settlement figure.

Get the answers to your most frequently asked questions about Ford Acquire.

What is Ford Acquire and how does it work?

Ford Acquire is our traditional hire purchase plan which is convenient to arrange and has flexible terms to suit your needs.

Over what period can I take my Ford Acquire agreement?

Repayment periods can be from 12 to 60 months.

What happens at the end of my Ford Acquire finance agreement?

At the end of the agreement period, assuming all payments including the Purchase Fee have been made, you own the car.

Your protection

Ford Credit is a member of the Finance and Leasing Association (FLA) and adheres to their Lending Code. You can view this Code at the FLA website. The code sets out key commitments and principles that we believe are fundamental in providing excellent customer care. As well as setting out industry guidelines, the FLA offers a Conciliation and Independent Arbitration Scheme for complaints less than eight weeks old. For more information please feel free to ask our Customer Service team or contact the FLA direct on 020 7836 6511. If your complaint is still not closed to your satisfaction after a period of eight weeks, you have the legal right to escalate the complaint to the Financial Ombudsman Service (FOS) by calling 0845 080 1800

If you would like to see Ford Credit's Complaints Publication Report, please click on the link below.

Complaints Publication Report.

Ford Credit

Treating Customers Fairly

Treating customers fairly is a core principle at Ford Credit. This forms a cornerstone of how we do business with all our customers and is embedded in our company culture. If, at any time, you believe that we have failed to live up to this principle please contact us.

Flexibility – at the end of the agreement you can Renew, Return or Retain your Ford (see below)

The option to own the car at the end of the agreement

Choose from three options at the end of your agreement

Option 1 – Renew: Choose another car

If you would like to renew your Ford you can trade it in at your Ford Dealer or sell it privately if you prefer. You must settle your account, and then you may use any excess value over the Guaranteed Minimum Future Value / Optional Final Payment (GMFV) can be used as a deposit towards your new Ford.

Option 2 – Return: Hand the car back

Your pre-agreed Guaranteed Minimum Future Value / Optional Final Payment (GMFV) gives you protection against any unexpected fall in used car prices. If you would like to return your car, your Ford Dealer will complete a vehicle appraisal. As long as your car meets our fair wear and tear standards, is within the agreed mileage, and your account is up-to-date, there will be nothing further to pay. Additional charges will be made if you exceed the agreed mileage or if your car does not meet our fair wear and tear standards.

Option 3 – Retain: Keep the car

Ford Options also gives you the flexibility to own the car at the end of the agreement. All you need to do, assuming all payments have been made, is arrange payment of the Guaranteed Minimum Future Value / Optional Final Payment (GMFV), which was deducted at the start of your agreement, plus the purchase fee.

We'll contact you before the end of your Ford Options agreement to make sure you have plenty of time to decide which option is right for you.

Renewing your Ford before the end of your agreement

With Ford Options, you're in complete control, with the flexibility to renew your Ford at any time during your agreement. Find out more about our current promotions. Your Ford Dealer will assist you with the process, including settlement of your outstanding balance on your behalf. Please remember, however, that the responsibility of settling the financial balance remains yours.

Getting a finance quote for your Ford is easy

Get a personal instant finance quote for the model of your choice. Once you've created your personal finance quote you can also apply online for a decision within minutes.

Manage your account online

As a Ford Credit customer you can access account services online. For example, you can change your bank account or address, obtain a settlement figure, or even request a call back from our Customer Service Centre.

FCE Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under firm reference number 204469.

Get the answers to your most frequently asked questions about Ford Options

What is Ford Options and how does it work?

Ford Options is our personal contract purchase plan which is ideal for customers who wish to renew their car more often, whilst also providing them with the added security of knowing what the minimum future value of their vehicle will be at the end of their finance agreement.

Over what period can I take my Ford Options agreement?

Ford Options agreements can be taken out over 24 or 36 month terms.

What options do I have at the end of my Ford Options agreement?

At the end of the plan your options are as follows:

Option 1 – Renew: Choose another car

If you would like to renew your Ford you can trade it in at your Ford Dealer or sell it privately if you prefer. You must settle your account, and then you may use any excess value over the Guaranteed Minimum Future Value / Optional Final Payment (GMFV) can be used as a deposit towards your new Ford.

Option 2 – Return: Hand the car back

Your pre-agreed Guaranteed Minimum Future Value / Optional Final Payment (GMFV) gives you protection against any unexpected fall in used car prices. If you would like to return your car, your Ford Dealer will complete a vehicle appraisal. As long as your car meets our fair wear and tear standards, is within the agreed mileage, and your account is up-to-date, there will be nothing further to pay. Additional charges will be made if you exceed the agreed mileage or if your car does not meet our fair wear and tear standards.

Option 3 – Retain: Keep the car

Ford Options also gives you the flexibility to own the car at the end of the agreement. All you need to do, assuming all payments have been made, is arrange payment of the Guaranteed Minimum Future Value / Optional Final Payment (GMFV), which was deducted at the start of your agreement, plus the purchase fee.

Your Guaranteed Minimum Future Value / Optional Final Payment (GMFV) is due 30 days after your last regular instalment has been paid.

What happens if I have not made a decision and my Guaranteed Minimum Future Value / Optional Final Payment (GMFV) has become due?

Please contact us on 08457 125490 immediately to discuss and advise us of your decision.

Why is there a mileage restriction?

The annual mileage is agreed depending on your individual requirements at the start of the finance agreement. It allows Ford Credit to allocate a Guaranteed Minimum Future Value / Optional Final Payment (GMFV) to the vehicle, thereby calculating the monthly repayments.

I'd like to return my car at the end of my Ford Options agreement.What do I need to do?

Simply return your vehicle to your Ford Dealer, who will carry out an appraisal on your vehicle. So long as the vehicle meets our 'fair wear and tear' standards, and you are within your agreed mileage, you will have nothing further to pay. Your Wear and Tear guide, provided at the start of your agreement, will give you further information regarding 'fair wear and tear' and the appraisal and return process.

Your protection

Ford Credit is a member of the Finance and Leasing Association (FLA) and adheres to their Lending Code. You can view this Code at the FLA website. The code sets out key commitments and principles that we believe are fundamental in providing excellent customer care. As well as setting out industry guidelines, the FLA offers a Conciliation and Independent Arbitration Scheme for complaints less than eight weeks old. For more information please feel free to ask our Customer Service team or contact the FLA direct on 020 7836 6511. If your complaint is still not closed to your satisfaction after a period of eight weeks, you have the legal right to escalate the complaint to the Financial Ombudsman Service (FOS) by calling 0845 080 1800

If you would like to see Ford Credit's Complaints Publication Report, please click on the link below.

Complaints Publication Report.

Ford Credit

Treating Customers Fairly

Treating customers fairly is a core principle at Ford Credit. This forms a cornerstone of how we do business with all our customers and is embedded in our company culture. If, at any time, you believe that we have failed to live up to this principle please contact us.

Jacksons of Henley Ltd is an Appointed Representative of Automotive Compliance Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Jacksons of Henley Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of finance providers and to act as an agent on behalf of the insurer for insurance distribution activities only