Tiburon Financial LLC / Customer Mistreat

After receiving a collections notice on March 27, 2010 for a product charge that I had canceled back on September 22, 2009, I called Tiburon to see why I was being charged. The man that answered was instantly extremely rude. He did not hear out why I was even calling, he just asked for the account number listed on the letter and instantly went into his "script" for dealing with calls about this company. He did not listen to anything I had to say or any questions I had. He kept repeating that I didn't cancel within the trial period and that all of these people keep calling in because they didn't read the directions and now they are "boo-hooing" about being charged. He said it was my fault and I had given out too much information and maybe I shouldn't shop on the internet. I asked why he was being so rude to me for no reason and he said "Excuse me? I am NOT in the business of customer serivce, I am a debt collector." I asked why then HE was the one answering the phone when customers called. He then proceeded to belittle me and tell me that I don't know how to watch my money. I told him I DID read the fine print and it was the company that sold me the product that was not honoring their end of the free trial. He continued to defend the company and claim that they've been in business for 85 years. When I asked him how to get in contact with them (their website was no longer existing) he said look on the internet. When I said I had looked everywhere for their website or a phone number he said obviously I didn't know how to spell it. I told him I was not stupid, I knew how to spell it, it was simply not there anymore. I even found an old link for the website but when I clicked on it was routed to a "new" skin cream web page with the same look as the Pliatrol one, just with a new name. He said it was there an hour ago and I told him I didn't believe that for a second and if he could find it then why couldn't he tell me the web address of phone number and he said that wasn't his job. He would not give me any information on how to contact the company but kept defending them saying they were a great company with a great reputation. I asked why then I had read HUNDREDS of posts online about people being scammed by this company the same exact way I was, with which he went back into his rant about how all these people didn't read the fine print well enough and we were all "stupid for not reading it, or maybe we just didn't know how to read." I finally said I would be calling back to continue disputing the charge but I could not stand to talk to him anymore. I was appalled at the way I was treated and spoken to by this man and couldn't believe this company was still in business. I hope no one has to deal with this company.

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Comments

I immediately filed a case with the Better Business Bureau and Tiburon acted like they couldn't believe that this had ever happened. Here was their response:

Thank you for contacting us regarding Ms. XXXXXX's complaint. We are eager to help consumers resolve issues regarding their Pliatrol. If a dispute arises, we will immediately close this account in our system and inform our client. Tiburon Financial LLC will not be reporting any accounts to the credit reporting agencies and no further action on these accounts will be taken.
Sincerely,
Tiburon Financial LLC

I love how they act like they are so nice and willing to help people as soon as the BBB gets involved! What a crock!