I took a phone call on Wednesday from one of the Denton family at "Denton's Directory" - a local directory that's distributed free to households here in Melksham and has actually become something of a well-used institution. So although the call was a "cold call" looking to persuade me to go for a somewhat better entry than a line item, it wasn't unwelcome. And Robin was very professional in his approach too.

So what catergory should Well House Consultants / Well House Manor go under? Looking through the 2007 directory (which happens to be at hand in the hotel reception!) I came up with half a dozen distinct possibilities, which I whittled down to four. And then the challenge came in presenting a few words for each of those categories.

Interesting, isn't it, how "hotel" and "bed and breakfast" turn out to be described differently. The major headings imply a whole different ball game - a whole different starting point and the feature sets say "What is different in our hotel to other hotels" and "why as a B&B is this different".

And on the training side, you'll note that I included some subjects and not others. Why my particular choice? The subjects mentioned are not necessarily our most popular - but rather they're the ones that are most likely to be bought locally rather than being niche subjects with delegates from all over the continent!

All comes down to fitting the advert, in each case, to the requirements of the reader of that section. (written 2007-09-28)

Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles

M300 - Well House Manor - Behind the scenes[4365] The changing face of Christmas - (2014-12-26)[4302] Sunday is never quiet at Well House Manor - (2014-09-21)[3961] Well House Staff Party - (2012-12-22)[3844] Rooms ready for guests - each time, every time, thanks to good system design - (2012-08-20)[3743] Sunday - no longer a day of rest - (2012-05-28)[3093] How many toilet rolls - hotel inventory and useage - (2010-12-18)[2961] Initial handling of phone calls and walk in visitors - (2010-09-19)[2960] The Well House team - September 2010 - (2010-09-19)[2916] Testing the robustness of our hotel and training systems - holiday and sickness times - (2010-08-11)[2910] Robust - testing the system - (2010-08-09)[2396] Easing off in our 50s? - (2009-09-06)[2247] A day in the life of a hotelier - (2009-06-18)[2125] We have lost a regular business guest - (2009-04-10)[1991] Rules for a King - (2009-01-13)[1973] Required Request - (2009-01-03)[1957] Why are cooks bad tempered? - (2008-12-22)[1948] Blame Culture - (2008-12-17)[1904] Ruby, Perl, Linux, MySQL - some training notes - (2008-11-23)[1900] Table Topics - (2008-11-22)[1854] Three Seasonal Pictures - (2008-10-25)[1637] Providing exceptional service - and carrying on doing so. - (2008-05-09)[1571] Await guests in the early hours - (2008-03-12)[1520] Terms and Conditions - Hotel, England - plain English - (2008-01-26)[1515] Keeping staff up to date on hotel room status - (2008-01-22)[1490] Software to record day to day events and keep an action list - (2007-12-31)[1441] On cancellations, rebooking, and pricing schemes - (2007-11-22)[1371] Hotel in Melksham at Christmas - (2007-09-29)[1319] Customer feedback - lifeblood of a business - (2007-08-25)[1311] What do people look for on a hotel web site? - (2007-08-20)[1285] In the army, or in civvie street? - (2007-07-31)[1189] Meet, greet and welcome - (2007-05-16)[1179] Sizing sheets and other domestic issues - (2007-05-07)[1159] It can take more that one plus one to get two. - (2007-04-22)[1105] A week is a long time in the life of a conference centre - (2007-03-10)[1083] Behind the scenes - (2007-02-17)[1000] One Thousand Posts and still going strong - (2006-12-18)[951] What happened at Geekmas - (2006-11-28)[939] Swipe cards for hotel rooms - Security issues - (2006-11-23)[931] Before and After - Well House Manor - (2006-11-18)[927] Hotel door furniture - (2006-11-15)[897] Too much for the National Trust - (2006-10-18)[868] Smoking, or no - (2006-09-16)[769] King Edward VII - days of empire - (2006-06-20)[742] A visit from the solicitor - (2006-06-03)[677] Sympathetic development - (2006-04-09)[203] Holes in on line information - (2005-02-05)

This is a page archived from The Horse's Mouth at
http://www.wellho.net/horse/ -
the diary and writings of Graham Ellis.
Every attempt was made to provide current information at the time the
page was written, but things do move forward in our business - new software
releases, price changes, new techniques. Please check back via
our main site for current courses,
prices, versions, etc - any mention of a price in "The Horse's Mouth"
cannot be taken as an offer to supply at that price.