– Ensure that the organisation’s service model and delivery inform service development across it’s programme delivery service of service.

– Ensure that the service development and delivery remains consistent with the organisation’s strategic and operational planning objectives

– Participate as an active leader and participant in the management and development of the organisations business units relevant to accountabilities

– Generate clear business plans addressing service delivery, performance improvement and business planning

– Address necessary service commissioning and resource planning

– Proactively and constructively address change management consistent with the organisation’s strategic and operational planning and development objectives.

People Management:

– Provide credible, agile and open leadership to direct reports

– Foster a corporate culture that promotes ethical practice and commitment to service excellence and customer experience

– Manage assigned staff and business units, ensuring they are equipped with a clear understanding of requirements and expectations; are developed, supported, performance managed and valued as employees and as representatives of the organisation

– Plan for continuity and succession in key roles

– Ensure credible and effective relationships are established and maintained internal and external, any vendor / third party service provider ; business partner within and / and with key stakeholders

– Ensure that staff adhere to company policies, standards and procedures

– Ensure adherence to the highest standards of health and safety and to all internal policies and procedures which support the promotion of a positive environment for occupational safety, health and welfare.

Other

– Any other duties within the general requirement of this job description which may be required from time to time.

Qualifications / Experience required:

– Demonstrated resilience and ability to flourish in the management of a busy, complex and dynamic operational environment– Very experienced in staff management and team leading.– Proven track record in effective performance management of staff and suppliers– Proven track record of service delivery excellence in a consumer environment– Proven track record in service planning, delivery and improvement– Evidence of the production of high quality reports and written materials

Qualifications

Personal application, critical thinking and presentational capacity as represented through a third level qualification to Level 8 or higher on the National Framework of Qualifications, or equivalent, is desirable.

Desirable:

– Experience of service delivery in public service or early years context– Understanding of the Irish language

For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie

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