Utilities

The Connection has extensive experience providing outsourced contact center solutions for the utilities industries. Our advanced technology and highly-trained agents allow us to deliver an unparalleled quality and customer service experience. With a string of industry awards for quality and performance, we have the expertise to lower your customer support costs, increase sales conversion rates, and improve your first call resolution. We handle it all—from customer acquisition and retention to technical support and customer service—with the uninterrupted quality and commitment you would expect from an award-winning industry leader.

You Will Benefit From Our Industry Expertise:

Capacity and scalability – providing the capacity to handle uninterrupted services for over 100 million calls per year and the ability to add agents efficiently and seamlessly at our multiple U.S.-based facilities.