This issue occurs when the screen resolution is less than 800 x600 and the confirm password box is not visible. This error can occur on all Operating Systems with this screen resolution. We always recommend this resolution at a minimum for our software programs. There are two choices. The customer may use the TAB key once to insert the cursor into the confirm password text box that remains off screen. The customer should then hit the 'next' button to continue with the installation. The second option would be to change the screen resolution and try installing the software again.