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DigiDocs guide

What is DigiDocs?

DigiDocs is our online tool that lets you capture, share and sign your documents with us.

You can quickly and safely upload your documents so we can process your application for a current account, loan, credit card or mortgage.

Getting started with DigiDocs

If you have applied for a product with us online, we may send you a link to use DigiDocs. This means we need to double-check your ID, address, proof of income or require further information to fully consider your request. This link will be sent via email or text.

Photograph or scan your documents

Upload your documents

Review and submit

Make sure you have uploaded everything we've asked for and then submit.

What documents do I need?

Proof of income

We will ask you to supply a certain type of document to complete your application. Examples of documents we may ask you for include recent pay slips, bank statements or your SA302.

If you are using a desktop or laptop to upload your documents you can use your desktop, mobile phone, or camera to take the images. If you are using a tablet or smartphone, you can use both of these devices to upload the photo of your document.

Proof of address

Select the type of proof of address document you would like to use. You can use a bank statement, utility bill or council tax bill. All documents must be dated within the last 3 months.

We’ll show you some helpful tips on how to take a great picture of your chosen document, and how to upload it, or how to upload a PDF.

Your details and further information

We need to confirm a few more details; in order for us to check who you are and that you live at your current address. We may also ask for more information from you in order for us to consider your request.

You may also be asked to sign some documents relating to the product you're applying for, e.g. your loan agreement.

Please review the information you’re giving us before you review and submit. Check that images meet our requirements, your personal details match your application and you've answered all questions we have asked.

Frequently asked questions

If you need to get in touch with us about DigiDocs, visit our Contact Us page (please use the General Enquiry number).

If you're getting in touch because you have been told you would be invited to upload documents online but haven’t received a text message or email, please allow 2 working days for the invite to come through. If you’ve still not received the invite, give us a call and we can organise for a 2nd invite to be sent.

Don’t worry – we’ll contact you by email and by text, so look out for these communications. If both of these are incorrect then unfortunately we won’t be able to get in touch please re-apply with your correct details.

Once your account is open, you can update your details online, over the phone or in any branch.

If you have been invited to use DigiDocs to complete your application, the ideal and easiest way to provide your documents is by taking photographs of them using your device and upload using the DigiDocs online tool. However, if you are having trouble using Digidocs and can not complete your application this way then you can get help with this in a branch.

When we contact you, we’ll ask you for the specific documents we need to see – these may be photo ID documents like a valid driving licence, passport or EU ID card. We may also ask for documents to prove your address or income, like bank statements, utility bills or other documents if we need them.

If you have already registered and can't log in, check you are using the correct password and your email address is spelled correctly. If you've forgotten your password, select 'Forgotten your password' on the log in page, enter your email address and we'll text you a code to set up a new password.

If you are still having trouble logging in you can contact us for support.

Unfortunately, we only have this functionality availble on a mobile phone or tablet.

You will need to log in to the portal using a mobile or tablet and provide evidence of your Photo ID as well as take a selfie.

You need to upload your ID within 10 minutes of uploading your Photo ID so we can compare them.

Top tip:

If you're using an iPhone or iPad to upload your selfie, you need to upload the photo from your photo library rather than taking photos and uploading them directly from your camera. Please make sure your selfies are saved to your library so you can complete your selfie upload.