If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

Beautiful shelves, lots of space.
I ordered two Tuscan large center bookcases, to flank a doorway in my home. I chose the dark brown finish.
The bookcases shipped much more quickly than I expected, which was wonderful. When they arrived, they fit perfectly in the space I designated for them- the measurements on the website were exact.
The body of the bookcase is well constructed and every bit as beautiful in person, as it seems online.
The only reason I am not giving this item 5 stars is due to the (non-fixed) shelves. The non-fixed shelves have a little bit of 'give'. They're acceptable/sturdy enough though- and certainly serve their purpose.
Note: I found flaws on two shelves after I unpacked the box they came in. I contacted Ballard immediately and new shelves were shipped out promptly.
February 13, 2015

quality workmanship
I purchased this bookcase for my sons bedroom to coordinate with his tuscan desk from Ballard. The quality was amazing. I am not sure what type of wood it is made from, but so far the piece has not nicked or had any issues. I would also like to add the desk with zinc top looks great for my sons room. I had bought one last year also for my other son. It is holding up great and the drawer mechanism is smooth and not clumsy. Well worth the money and should last throughout middle school and high school.
September 4, 2014

Love this bookcase!
This bookcase fits the space beside our fireplace perfectly and looks wonderful. It arrived on schedule with no problems and no imperfections in the furniture. I have ordered two pieces of furniture from Ballard and have not been disappointed in either one!
February 23, 2014

Beautful, good quality
I purchased this bookshelf, aong with 2 matching file consoles, for a home office. The color is beautiful and it is high-quality. It looks as nice as the pictures. I love the color and is just what I needed to complete my home office. While the price is high, I went to some office stores and this price is comparable, while the look is much better for a home office. I am very pleased with my purchase.
February 12, 2014