LOVE Xfinity phone support: Outage time estimate

Nobody likes downtime, but its real. Over the last two days, I am told there has been a huge problem with a main line in my city. Twice I've called support and they automatically tell you about your line and when service is expected to be restored. They will even text you when the problem is resolved. All of that only takes a minute or two when you call. Automatic. Hate the outage, love how easily I can get an update!