IT Solutions Lead

Req No.

2018-3129

Country

Canada

Category

Information Technology

State/Province

Ontario

Type

Permanent Full-Time

City

Brampton

Overview

The role is responsible for a well maintained and secure enterprise computing environments, is a hands-on in support of these IT solutions and services. You will work collaboratively across the Global IT Team, for cohesive service delivery and will also build and maintain productive relationships with key business stakeholders throughout the Daniels Group.

Responsibilities

Strategy & Planning

Provide input and leadership to the Canadian Management and Global IT Team(s) for updates and ideas regarding technical strategy

Analyze performance of staff activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.

Acquisition & Deployment

Collaborate with other departments to identify and/or procure support software and hardware.

Conduct research on emerging products, services, protocols, and standards in support of technology procurement and strategic goals.

Work with the Global IT Team to develop and implement suitable, scaleable and customer centric business (including the ERP and ancilliary) solutions.

Operational Management

Provide leadership, direction and technical guidance to other Canadian team members and outside resources for the support of end-users in multiple locations.

Ensure that day-to-day operations are well organized and efficient. Plan for sufficient coverage at all times to meet end-user support responsibilities. Maintains service portfolio and catalogue, corresponding support and maintenance procedures.