Professional Services

More Effectively Leverage the Intrahealth Platform

Intrahealth Professional Services provide a variety of benefits for larger enterprise-scale organizations that also enables an effective partnership with our customers. Our proactive services help support every phase of a customer's operational life-cycle, including working together to improving the execution of a current implementation through to planning for future projects.

Service Description

Enterprise professional services deliver on several key areas that premier support customers can choose from, including:

Expedited support for defects

Expanded support for incidents of other types

Dedicated technical account management

Menu-driven customer-specific activities

Menu-driven customer-specific artifacts

Account Management

Account managers partner with customers to mitigate potential problems before they occur, minimizing disruption and freeing customers to focus on key business challenges.

As a seasoned professional, an Intrahealth account manager helps guide technology strategy, mobilizing an extended team that is driven to deliver the most advantages of an enterprise solution.

Customer-Specific Artifacts

Release Notes and Known Issues List: Release notes that are based on the customer-specific version currently in production versus the upgrade version.

Test Harness: Intrahealth-hosted version of the customer system and configuration (with anonymized data) that can be used by Intrahealth support staff to troubleshoot incidents and help with testing upgrade functionality.

Regression Testing: Execution of customer-specified regression tests before a build is provided.

Knowledge Base: Fully documented knowledge articles available through a portal, including information on customer workflows and macros.

Installation / Upgrade Documentation: Information on how to install and the customer environment including configuration options and macros.

Functional Specification Documentation: Formal documentation that provides traceable and relevant business requirements from planning to implementation.

Testing Methodology Documentation: Formal documentation that outlines the testing method used for the specific build the customer is interested in.

Unique Build and Base Container: Creating a unique branch of the product where the customer can remain functioning, ensuring only specified defects and changes are made, as well as a specific base container (configuration options).

Infrastructure Migrations and Upgrades

When customers need to add servers, upgrade software or hardware, or safely migrate to a new data center structure, our technical operations team is available to assist. Technical operations can also evaluate customer environments to identify and resolve any issues that may contribute to unsatisfactory performance measurements.