A.Family members have the right to be treated with Dignity and Respect, and to provide information about a recipient (regardless of whether they are authorized to receive information specific to the recipient).

Provider FAQ

Q.How do I contact someone from the Rights Office at CMHCM (CMHCM ORR) if I have a rights-related question or I want to make a complaint?

A.You can call 989-631-2320 (Midland/Gladwin) or 989-772-5938 (Isabella/Clare/Mecosta/Osceola) and ask to speak with someone from Rights, or email CMHCM ORR staff at rights@cmhcm.org.

Recipient FAQ

Q.How do I contact someone from the Rights Office at CMHCM (CMHCM ORR) if I have a rights-related question or I want to make a complaint?

A.You can call 989-631-2320 (Midland/Gladwin) or 989-772-5938 (Isabella/Clare/Mecosta/Osceola) and ask to speak with someone from Rights, or email CMHCM ORR staff at rights@cmhcm.org.

Provider FAQ

Q.How and how quickly do I need to report an allegation of abuse or neglect to the Office of Recipient Rights at CMHCM (CMHCM ORR)?

A.After stepping in to stop the violation (if necessary), by making an immediate verbal report to CMHCM ORR, and following up with a written report (complaint form, on forms page, DCH-0030) within 24 hours after making a verbal report.

A.CMHCM ORR staff investigate allegations that an employee, volunteer or agent of CMHCM or a provider with which CMHCM contracts violated a right protected by the Michigan Mental Health Code.

Provider FAQ

Q.I observed a co-worker violating a recipient's rights, and documented what I observed on an Incident Report. Is that all I need to do?

A.No. You must also verbally report apparent or suspected rights violations to the Rights Office at CMHCM (CMHCM ORR).

Recipient FAQ

Q.Can the Rights Office at CMHCM (CMHCM ORR) investigate a complaint I have about my plenary guardian's actions?

A.No. CMHCM ORR does not have jurisdiction over the actions of guardians. You may want to talk to your Case Manager, and/or the Probate Court that issued the guardianship may be able to assist you with resolving your concerns.

A.CMHCM ORR staff investigate allegations that an employee, volunteer or agent of CMHCM or a provider with which CMHCM contracts violated a right protected by the Michigan Mental Health Code.

Recipient FAQ

Q.Can the Rights Office at CMHCM (CMHCM ORR) investigate a complaint I have about the actions of another recipient?

A.No. CMHCM ORR does not have jurisdiction over issues between recipients. You may want to talk to your Case Manager, and/or a Supervisor of the program that supports you and the other recipient may be able to assist you with resolving your concerns.

Provider FAQ

Q.A recipient told me a staff person violated her rights, and I don't have proof it happened. Do I have to report to CMHCM ORR?

A.Yes. You must report any apparent or suspected rights violations. "Suspected" includes someone telling you a right was violated. Failure to report an apparent or suspected rights violation may also be investigated as a rights violation.

Recipient FAQ

Q.My guardian told staff who support me to take away my cell phone. Can staff follow those instructions?

A.No. Staff can not violate your rights by, for example, taking away your cell phone, even if your guardian tells them to. Limitations on phone use must be approved by the CMHCM Behavior Treatment Committee.

Provider FAQ

Q.What other agencies investigate the same situations the Rights Office at CMHCM (CMHCM ORR) looks into?

A.Depending on the specific situation, Adult or Children's Protective Services, and/or Adult Foster Care Licensing, and/or Law Enforcement may also investigate, either with CMHCM ORR or separately.

Recipient FAQ

Q.Who can file a recipient rights complaint?

A.Anyone can file a rights complaint. Some common sources are recipients, staff providing mental health services, family members of recipients, and community members. Complaints can also be filed by people who prefer to remain anonymous.

Provider FAQ

Q.When would the Rights Office at CMHCM (CMHCM ORR) investigate a complaint made by or about a recipient living in Adult Foster Care?

A.CMHCM ORR would investigate if the recipient's placement was funded by CMHCM. If not, Adult Foster Care Licensing (and the ORR from the placing CMH, if applicable) may investigate.

Recipient FAQ

Q.Who can initiate services for a minor?

A. If over 14, the minor can request services for themselves. If under 14 or family/caregiver will be participating in treatment, a parent or legal guardian (to include the Court or someone given authority by a judge) must sign for participation in CMHCM services. Services of a psychiatrist or for prescribing medication normally will be specifically authorized in guardianship documents.

Provider FAQ

Q.What are some ways in which a recipient's right to be treated with Dignity and Respect could be violated?

A.Not allowing a recipient to make choices, not providing a recipient with privacy, talking to an adult recipient as if s/he is a child, teasing/making jokes about a recipient.

Recipient FAQ

Q.What rights do recipients' family members have?

A.Family members have the right to be treated with Dignity and Respect, and to provide information about a recipient (regardless of whether they are authorized to receive information specific to the recipient).

Provider FAQ

Q.How and how quickly do I need to report an allegation of a rights violation other than abuse or neglect to the Rights Office at CMHCM (CMHCM ORR)?

A.By promptly making a verbal report to CMHCM ORR, and following up with a written report (complaint form, on forms page, DCH-0030) within 24 hours after making a verbal report.

Recipient FAQ

Q.How do I contact someone from the Rights Office at CMHCM (CMHCM ORR) if I have a rights-related question or I want to make a complaint?

A.You can call 989-631-2320 (Midland/Gladwin) or 989-772-5938 (Isabella/Clare/Mecosta/Osceola) and ask to speak with someone from Rights, or email CMHCM ORR staff at rights@cmhcm.org.

Provider FAQ

Q.A recipient's plenary guardian told me to take away the recipient's cell phone. Can I follow those instructions?

A.No. Staff can not violate a recipient's rights by, for example, taking away the recipient's cell phone, even if a guardian tells them to. Limitations on phone use must be approved by the CMHCM Behavior Treatment Committee.

A.CMHCM ORR staff investigate allegations that an employee, volunteer or agent of CMHCM or a provider with which CMHCM contracts violated a right protected by the Michigan Mental Health Code.

Provider FAQ

Q.What are some ways in which a recipient's right to Confidentiality could be violated?

A.Sharing information about people you support on social media, mailing or emailing confidential information to the wrong person, discussing confidential information in settings where others might hear (e.g. CMHCM office lobby).

Recipient FAQ

Q.Can the Rights Office at CMHCM (CMHCM ORR) investigate a complaint I have about my plenary guardian's actions?

A.No. CMHCM ORR does not have jurisdiction over the actions of guardians. You may want to talk to your Case Manager, and/or the Probate Court that issued the guardianship may be able to assist you with resolving your concerns.

Provider FAQ

Q.What rights of recipients' family members must I be aware of and protect?

A.Family members have the right to be treated with Dignity and Respect, and to provide information about a recipient (regardless of whether they are authorized to receive information specific to the recipient).

Recipient FAQ

Q.Can the Rights Office at CMHCM (CMHCM ORR) investigate a complaint I have about the actions of another recipient?

A.No. CMHCM ORR does not have jurisdiction over issues between recipients. You may want to talk to your Case Manager, and/or a Supervisor of the program that supports you and the other recipient may be able to assist you with resolving your concerns.

Provider FAQ

Q.Are staff from the Rights Office at CMHCM (CMHCM ORR) available to talk about a situation I'm not sure is a rights violation, or about how to prevent/avoid a rights violation?

A.Yes! You can call 989-631-2320 (Midland/Gladwin) or 989-772-5938 (Isabella/Clare/Mecosta/Osceola) and ask to speak with someone from Rights, or email CMHCM ORR staff at rights@cmhcm.org.

Recipient FAQ

Q.My guardian told staff who support me to take away my cell phone. Can staff follow those instructions?

A.No. Staff can not violate your rights by, for example, taking away your cell phone, even if your guardian tells them to. Limitations on phone use must be approved by the CMHCM Behavior Treatment Committee.

Provider FAQ

Q.A co-worker I has been harassing me since I filed a rights complaint against him. What can I do?

A.Retaliation or harassment for rights-related activities is a personnel issue you should tell your Supervisor about. Your Supervisor will tell the Provider for your agency, who will contact the Rights Office at CMHCM (CMHCM ORR). You can also contact CMHCM ORR directly.

Events

News & Announcements

Community Mental Health for Central Michigan thank you thank you, and thanks once more for your kind donations at our Fill A Mayflower event! A big congrats to the service side at CMHCM-Isabella for winning their in house competition! The folks at CMHCM-Isabella literally filled an IRide bus themselves by donating over 2100 items!!!! Another big thanks to everyone who came out to make this another record setting year!
United Way of Gratiot & Isabella Counties

Check out My 1043 picking up the donations from the Community Mental Health for Central Michigan administration office for "Fill a Mayflower!" You can still make your donations at Ric's Food Center Mount Pleasant until 6pm today.

Yesterday we celebrated a Ribbon ✂️ Cutting with Mt. Pleasant Area Chamber of Commerce at the Rosebush Early Learning Center. The vision for this space is to become a “one-stop Shop” for individuals under 21 years of age diagnosed with Autism Spectrum Disorder.