Payment Policy

Payment will be taken at the time of booking online, by phone, email or with an agent. When you check in for your cruise please advise staff at the reception desk onboard of your arrival.

Cancellation Policy

You may cancel your booking anytime up until 48hrs before the time of departure without penalty.
This must be done by email to: bookings@bayexplorer.co.nz.
Please let us know as soon as possible if you are unable to join the cruise.
No refunds are available within 48hrs, or no shows.

More Info

For more details about our Payment & Concellation Policy, please get in contact with Bay Explorer.

Terms & Policies

Important note about Departure

PLEASE NOTE THAT CHECK IN and DEPARTURE TIMES ARE IMPORTANT.
We will confirm the time of check in and departure for your cruise at time of booking.

We aim to depart promptly, however occasionally we have guests that are delayed.

Crew may at their discretion allow extra time for late guests to get on board, however crew must be advised of your late arrival by phone 021605968. Standard Cancellation Policy applies if you do not show.

It is very important that we are able to contact you also so it is advised you carry your cellphone. Please ensure you have provided contact details for us to be able to get hold of you.

Weather

In the very unlikely event that we are unable to depart due to operational requirements we will reschedule or a full refund is provided.

The tour is weather dependent. Please note that on some occasions our skipper needs to review sea and weather conditions on the morning of the tour before making a final decision, in this situation it maybe cancelled on the morning of departure. It is very important that we are able to contact you also so it is advised you carry your cellphone. Please ensure you have provided contact details for us to be able to get hold of you. If we are sure we can not operate we will make reschedule arrangements with you between 7pm and 8pm the night prior.

Your Contact Details

It is very important that we are able to contact you also so it is advised you carry your cellphone. Please ensure you have provided contact details for us to be able to get hold of you.

The Bay Explorer

Bay Explorer are local tour specialists who are passionate about all our region has to offer. We are proudly Kiwi owned and operated