Hotel zum Weissen Kreuz -
Lucerne

Centrally located in the historic Old Town of Lucerne, Hotel Zum Weissen Kreuz is near the Reuss River, a pedestrian shopping area, and Lucerne's famous Kapellbrücke Bridge. Lake Lucerne, the ship terminals, the railway station, and the spectacular KKL (Arts & Convention Center) all lie within walking distance of the hotel.

Hotel Zum Weissen Kreuz's proximity to Lucerne's major sights of interest make it the ideal accommodation for business and leisure travelers alike, and the perfect starting point for visiting central Switzerland's wonderful capital.

Amenities at this non-smoking hotel include an Italian restaurant-pizzeria, a Chinese restaurant, a lounge bar, and a beautiful terrace with partial river views. Free wireless Internet access and an Internet point are available.

Extra-person charges may apply and vary depending on hotel policy. Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Hotel zum Weissen Kreuz is also known as

Hotel zum Weissen Kreuz reviews

Internet was superb fast. Welcoming wss excellent and lastly breakfast was top notch.

1.0

August 2014

Venere Guest

Family with older children

USA

Of all the star that we met (or dealt) with there was only one person who seemed like she was interested in the job that she was doing. Our experience started out with the front desk being on a personal call when we walked in and she had no regard for us showing up or had the urge to get off the phone now that guests had arrived. After 5 minutes, she finally decided to end her call and attend to us. Guess what ... only one of the two rooms we had booked was ready (and we were well within the check-in window).
Eventually when we did get our 2 rooms, they were on different floors. They were odd shaped rooms and one came with a floor fan, while we had to repeatedly ask the the front desk to get another fan in the second room.
They also have a really bizarre elevator system that makes is really inconvenient to go from one room to another. You literally have to go to the highest floor (of your rooms) and walk down to the room on the lower level. If you don't have a key, can't use the elevator. Guess how many room keys a guest gets .. One per room.
You can well imagine the pain if you have a family of 4, reserving 2 rooms, getting them on two different floors, with only 1 key to each room.
The service with the staff in the evening was better, with the new person actually being helpful. At the time of checkout after 2 days, we reverted back to the stone cold, 'I just work here', 'i just want your money' attitude.
The hotel is centrally located and I get it that this is part of the 'old town' and may lack certain modern amenities. Imagine having to sleep with the windows open and then being woken up at 4:30-5 in the morning by the restaurants and bakeries nearby dragging their service carts on the cobblestone paths.
Considering that we had reserved our rooms 4 months in advance, I would have expected better service and hospitality.
If I had were to visit Lucerne again, I would strongly consider other alternatives.

6.9 Fair

January 2012

Venere Guest

Not Specified

Germany

Not quiet,

9.0 Wonderful!

October 2011

Venere Guest

USA

Excellant location; friendly and helpful staff.
Small rooftop terrace a pleasant place for a glass of wine w/ a view of Mt Pilatus! Very nice breakfast; good pizza, too!
Next to river w/ all sidewalk cafes and in midst of the lovely old city.
Would stay again!

9.7 Outstanding!

August 2011

Venere Guest

Couple

Canada

We stayed at the hotel for 3 nights. We found the hotel do be excellent ! The staff was friendly,knowledgeable and enthusiastic about helping us make decisions regarding tours etc. The rooms were small (the norm in Europe)but clean and no detail was overlooked by the staff. Internet was easy to connect to. The location of the hotel is perfect, close to all sights and great restaurants and shopping:-)

1.8

August 2011

Venere Guest

Single traveller

Austria

I got a room that was REALLY tiny. But the real bad thing about this room was its position on the first floor just above the pizzereria (on ground floor) and the chimney of the pizza oven heated the wall of the room to almost 35 Celsius, even if both windows were opened al the time (very small windows) and outside temperature was around 15 Celsius and raining. There was no aircondition in this room, only a ventilator, that distributed the hot air in the room and contributed to the overall noise. It was very noisy from the outside as well. On the other side of the street (Gaesschen, very small street only 2 meters wide at maximum) construction work was done, that started at 5:30 in the morning starting clinking and clanking and hammering with many different machines, the city authorities of lucerne (must be lunatics there) repaired the pedestrian walkways in overnight activities starting at 20:00 with an air-pressure hammer, stopping only at about 3:30 in the morning. It was horrible, I could not sleep at all this night. The night staff could not provide another room (for whatever reason), so I had to wait until next day to get another room fixed. I would never recommend to visit this "baking oven", not even in winter. Pizzeria is open from morning until midnight, the wall of the very old house is almost one meter thick, so it stores and accumulates the heat very well.

7.5 Good

May 2011

Venere Guest

Couple

Italy

Our room was quite small, but sufficiently clean and comfortable. No noise at night, since our window was over a narrow road situated in the old center of the town, without any kind of traffic. Breakfast had'nt a big variety of food, but for us it was sufficient for quality and quantity.

8.6 Excellent

May 2011

Venere Guest

Family with young children

Australia

Our small family really loved this Hotel. Great location and our suite had a roof terrace with table and chairs. If you are a tall person the sloping wall in the shower could be a problem. The lift only goes to level 4, as we were on level 5 we had to carry our suitcases up the stairs to the next level. Not really a problem for us but maybe for some people with a lot of heavy luggage. We walked from the train station over the bridge and along the river - about 10 - 15 minute stroll. Overall a great place to stay and would recommend it.

9.4 Outstanding!

April 2011

Venere Guest

Couple

Italy

Our experience at this hotel was excellent. The staff was exceptionally kind and courteous. The rooms, while not huge, were very comfortable and modern. The location is great; about a 5 minute walk from the train station and right on the lake, close to lots of nice shops, restaurants and local attractions. The hotel restaurant was a bit pricey, but overall, our stay was teriffic and I absolutely recommend this hotel!

7.1 Good

February 2011

Venere Guest

Couple

Switzerland

hot deal double room, prepaid, not refundable, breakfast incl.

9.7 Outstanding!

November 2010

Venere Guest

Couple

Australia

v.happy with this hotel. Excellent location in old town and is everything that the website claims. V friendly & helpful staff. V clean & comfortable.

9.1 Wonderful!

November 2010

Venere Guest

Single traveller

Australia

Great location, friendly and helpful staff for an english speaking tourist. I would definitely stay there again.

9.6 Outstanding!

October 2010

Venere Guest

Couple

GB

Stayed on the third floor in room no 304. It has a king size bed (two mattresses), desk plus chair, wardrobe, etc and a small bathroom (one person at a time). Despite that the room was convenient for our weekend long city trip being at the heart of the old town, 5min away from train station, etc. A bit noisy at night if window left opened, otherwise peaceful. Loved Luzern and the hotel.

8.8 Excellent

October 2010

Venere Guest

Couple

United States Minor Outlying Islands

wonderful location. Easy walk to everything. Good restaurants nearby. Good recommendations by the staff. Rooms are small, but we were out and about, so no problem. Would go back.

6.7 Fair

September 2010

Venere Guest

Couple

Russia

Excellent location in the old town, tiny rooms & bathrooms, cheap quality bed, horrible pillows, usual breakfast, very polite housekeeping staff, no private parking-so add CHF 20/per day to the cost of a hotel for a public parking (7-10 min. walking).

8.3 Very Good

July 2010

Venere Guest

Couple

USA

This hotel was very well located to the train station and major attractions. It was one of the better priced hotels (Swiss hotels in general are more expensive than most countries we have visited) for its location in Old Town, Lucerne, Switzerland. The accommodations in themselves were fine, very clean, and brightly appointed though somewhat compact. When we stayed here, we were at the end of a three week stay in Switzerland and ready for some quiet rest. Old Town is beautiful, and is lively on Saturday nights with many places to eat and drink. The World Cup Soccer matches had the whole town cheering. I would choose this hotel again, but would ask for an inner room away from the perfectly normal joyful sounds of nightlife, or show up at the beginning of a vacation. Breakfast was good in a pleasant setting, and the pizza and lasagna served in the Italian restaurant the was fabulous.

9.9 Outstanding!

October 2009

Venere Guest

Couple

USA

The hotel was one of the best we stayed in on our 3 week trip. Really enjoyed it.

8.0 Very Good

October 2009

Venere Guest

Couple

Ireland

nice location in old town, staff very pleasant and good food in restaurant

9.8 Outstanding!

October 2009

Venere Guest

Not Specified

USA

Well located, with easy walk from train station. Energetic, bright young staff who were very helpful. Attached excellent pizzaria/restaurant. Room was about average size for this price range in Switzerland. Good value for the money in expensive Switerland. Steps from the wonderful river-front, with copious restaurants and sites. Not air conditioned, as are most hotels in this price range, but we were there in Oct, so that was no problem.
Disadvantage, not unique to this hotel, is that the church bells ring all night long in Luzern. Bring ear plugs!
Overall, a solid value for the money.

7.8 Good

August 2009

Venere Guest

Couple

South Korea

Perfectly clean, helpful staff and ideal location for the centre of the old town. Not the quietest place but noise comes from outside as you're in the middle of town. Room a little small but adequate. Decor very modern and comfortable. Would stay there again. Expensive but so is Switzerland!

9.2 Wonderful!

April 2009

Venere Guest

Couple

Israel

Totally I could say only good things: excellent location, very nice and guest friendly staff. The room was relatively small but with large terrace. Breakfast is not as I like (no fresh vegetables), but it's a matter of taste and habits

9.9 Outstanding!

February 2009

Venere Guest

Couple

Puerto Rico

This hotel was 7-10 minutes (walking)from main train station. Excellent location. In the area where it is located there are no cars allowed.
The staff was nice and helpful. Even with their broken english, they were able to give us maps, directions and recommendations. People in Lucerne mostly speak german.
The hotel is modern and minimalist, but very cozy. The room was nice and modern with enough space to move around.
They have an excellent pizza and pasta restaurant at the hotel. No need to leave the hotel for dinner or lunch - if it is too cold outside! There are also various restaurants nearby.
I would definitely return to the Zum Weissen Kreuz hotel!

7.9 Good

January 2009

Venere Guest

Family with older children

Australia

Fantastic location - in the old city, easy walk from the station, right near the bridge.

6.7 Fair

August 2008

Venere Guest

Family with older children

Malta

We had a quadruplicate room and it was rather crowded. It was more suited for a triple room!Breakfast was decent especially compared to otehr Swiss hotels we stayed at. Location was excellent bang in the old town and near the river. Street outside was sometimes noisy due to bars/restaurants (not traffic). Overall: good value for our money.

8.3 Very Good

March 2014

Venere Guest

Couple

India

7.4 Good

November 2012

Venere Guest

Single traveller

Italy

8.3 Very Good

August 2012

Venere Guest

Single traveller

Switzerland

9.7 Outstanding!

January 2011

Venere Guest

Single traveller

Austria

9.8 Outstanding!

December 2010

Venere Guest

Single traveller

Germany

8.6 Excellent

September 2010

Venere Guest

Couple

United Kingdom

5.7 Ordinary

August 2010

Venere Guest

Not Specified

France

6.7 Fair

October 2009

Venere Guest

Single traveller

Switzerland

8.9 Excellent

June 2009

Venere Guest

Single traveller

USA

9.6 Outstanding!

April 2009

Venere Guest

Not Specified

Switzerland

6.8 Fair

July 2008

Venere Guest

Single traveller

United Kingdom

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Reviews in other languages

7.0 Good

November 2011

Venere Guest

Couple

Argentina

7.7 Good

August 2011

Venere Guest

Couple

Spain

8.0 Very Good

May 2011

Venere Guest

Family with older children

Mexico

8.4 Very Good

October 2010

Venere Guest

Family with young children

Spain

9.6 Outstanding!

January 2010

Venere Guest

Couple

Italy

8.1 Very Good

January 2009

Venere Guest

Group

Italy

6.6 Fair

August 2011

Venere Guest

Couple

France

7.7 Good

February 2010

Venere Guest

Single traveller

Italy

Hotel zum Weissen Kreuz reviews by TripAdvisor

Venere.com hotel reviews

Venere.com only publishes reviews of identified guests, who filled out a questionnaire after their stay at the hotel, and are solely responsible for the content provided. Consequently, Venere.com does not assume any responsibility or liability for such content.

Room Details

Book your pet-friendly accommodation at Hotel zum Weissen Kreuz, offering 21 guest rooms with espresso makers. Guests can unwind at the end of a long day and enjoy 31-inch TVs with cable channels. Corporate travelers will benefit from free wireless high-speed Internet access as well as desks, safes and phones during their Lucerne visit. A good night's sleep in comfortable beds with premium bedding will have visitors waking up refreshed and well-rested throughout their vacation or business trip.

Private bathrooms are outfitted with showers and slippers. Minibars, coffee/tea makers and hair dryers can be found in each room to accommodate basic traveling needs. Additional comforts include ceiling fans.

Accommodation Services

How to reach Hotel zum Weissen Kreuz

By car The hotel is located in the traffic-free zone of the historical old town of Lucerne. As a hotel guest you are entitled to drive into the traffic-free zone, only to do the check-in and check-out. There are three ways to get to the hotel: 1. from Ebikon or Küssnacht, through the Kapellplatz of the lakeside, then follow the brown hotel-signs. 2. from the highway, pass the city police station. Cross the Schnyderbrücke and follow the brown hotel signs. 3. drive through the historical tower, called Nölliturm, and follow the Reuss river until Mühleplatz. Then follow the brown hotel signs.

By train From the main train station: walk over the Seebrücke, the main bridge in front of the station, then turn left and follow the Reuss river until you reach the Rathaus Brauerei restaurant. From there you are only steps away from the hotel Zum Weissen Kreuz.