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Byron, Computer Support Specialist

Category: Computer

Satisfied Customers: 3259

Experience: A+ MCSE with over 12 years experience.

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g6 laptop wonstart. Created Win 7 startup repair disk, still

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g6 laptop won'start. Created Win 7 startup repair disk, still no g. Factory resetstartedok, then on restart screen came up asking for installation disk which did not come with the computer. what are my options? Out of warranty. Model g61189sa serialCNF 1253YPF

Hi. My name isXXXXX you for your question and the opportunity to assist. The G6 should have had a recovery partition on it when it came from the factory. If the partition hasn't been removed you should be able to access it by starting or re-starting the machine and steadily tapping the F11 key as soon as the HP logo appears?

Thanks. That's a good start. Is it Windows 7 Home Premium? Microsoft put out several different versions of Windows 7 and your product key has to be an exact match to the version.

Here's the situation. You can download for free a legal copy of Windows 7. As long as you have a valid product key (and you do) then you can re-install Windows 7 and activate it using your product key on that machine. It's a bit of work however. The file is a large download. Just over 3GB in size. Once downloaded it must then be burned to a blank DVD disk as an image file which will then create a bootable Windows 7 installation disk. After Windows 7 is installed you'll then need to go online to the HP website and download and install the drivers for the machine, save them to a flash drive on your PC, then insert the drive into your laptop and install them.

If your PC has a DVD burner and you have a blank DVD disk we can do this.

thankyou, I couldn't find an easy download, they were all full of ads and aditinal software. . so if you have a link to suitable down load i'd be obliged before paying Amazon £40+ for a refurbished copy

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