Frequently Asked Questions

Shipping Options:

How do product returns work?

Returns for products purchased must bewithin 30 days from the date of purchase. The returned product must be in the original packaging, unused, undamaged and in saleable condition.

received

Please contact customer support in order to obtain a return authorization number (RMA) prior to sending back the product.

** Be sure to include your order number to make sure that we can refund your account.

If the return is due to damage, or an incorrect shipment please contact us with aof the product, we will arrange for the items to be picked up, and issue a full refund if we cannot deliver the item(s) correctly, and in good condition. photo

If the return is due to an item that was ordered incorrectly, or is simply no longer needed, customer support may ask you to ship it to us at your expense, and we will issue a refund less the cost of shipping the item to you.

Food: Sale of food items are final, and cannot be returned to our warehouse in the interest of public safety. If you have an issue with an item please contact our customer service team to help resolve the issue.

Power Equipment: (trimmers, mowers, chain saws, etc.) All sales on power equipment are final. Warranty issues with all power equipment must be addressed through the manufacture. If you are having trouble contacting the manufacture, or are not satisfied with a manufactures service, please .contact us

Tax Policy:

Rakuten is required to collect sales tax for any selected states
California, Connecticut, Minnesota, South Carolina, and Washington