FAQ’S

FAQ

Dolç Shop

In our shop we offer a number of designs that can be customized by changing the colors, the toppers (top decoration) and flavours. We show you one or two examples in the photos that go with every product, but you can choose from all which appear among with the product. In the case of fondant, the decorations can be flowers or modeled characters.

If you can not find the flower, animal or the character you want, you can also order it and just let us know the details, we will contact you to finish tying everything.

If the delivery date shown on our website des not fit you, we recommend to call us and we will see if we can fit in your order on our agenda. But we will always need at least 4-7 days to prepare your cake if it is small and fondant. For bigger cakes (from 25 servings) we will have to check.

Call, write, fill in the form or stop by our studio by appointment and tell us what flavour you want. We have a wide selection from which to choose, but not all flavors are on our DOLÇ SHOP. We also do special flavours for over 35 servings cakes.

If an unexpected situation happens and you won’t be able to be at the address you provided to receive your order, please let us know as soon as possible and we will see a new delivery schedule. If you do not tell us with enough time, delivery will be in our store.

The tasting will be carried out during the interview in which 3 options will have been chosen from our menu. We suggest to choose from our menu since it has been carefully worked out to offer high quality products. But we are open to your tastes and interests to develop the most sophisticated and custom flavours.

The tasting costs 50 € which will be deducted from the final amount if that amount reaches a € 450 expense in our products.

Whenever possible we will take into account changes of design, size and/or dates to your order/s. These changes are subject to availability and may have additional costs. In wedding cakes or special events that require longer delivery time, please do not make changes with less than 4 weeks before completion. Note that any changes in your order/s must be confirmed in writing.

If you cancel your order with more than three weeks before completion notice, the deposit will not be refunded.

For orders canceled within 3 weeks prior to the date of delivery, the entire order will be charged.

As part of our service, we offer delivery and assembly (if required) of the order, however, as we can only make a limited number of personal deliveries, you should book in advance – especially in wedding season. You will have to provide us the contact person at the venue, if any, with whom Dolç Atelier will verify that the venue meets all the necessary requirements to provide a good service.

Our delivery service will depend on availability. You will be charged for the distance back and forth on all shipments outside the city of Barcelona. You will also be charged on an hourly basis for the time required to assemble the cake. Prices will be calculated when asked for a budget.

If you wish to pick up your order at our Atelier, we will provide everything that is necessary for a proper transportation, assembly (if necessary) and storage instructions. Note that once collected the order, the full responsibility for the security of the product onus on the customer. Dolç Atelier is not responsible for any further damage.

Terms and Conditions

Terms and Conditions

(PURCHASE POLICIY, CANCELLATIONS, RETURNS AND REFUNDS)

All products featured in our DOLÇ SHOP attempt to reproduce as closely as possible those we will deliver, while taking into account the differences that may arise from the use of web technology display.

If you don’t find what you are looking for in our DOLÇ SHOP, we strongly recommend that you get in touch with us before placing an order which subsequently may not meet your expectations.

The quantities and portions given are calculated based on established weights and sizes standards.

Prices shown are always include VAT and are Euros.

Payment through DOLÇ SHOP will be according to the systems offered therein.

By confirming the order you will receive a notification of acceptance of it. At delivery of the product you will receive your invoice.

Along with the delivery of the product, we will provide indications of storage, maintenance and service.

Dolç Atelier is responsible for the product until its delivery, any damage it may suffer due to improper handling will be responsibility from the client.

If the refund is within the terms previously described, we will reimburse you the same way you made the payment.

Note that these banking procedures can take a couple of days. If it takes several days without any news of the return, we recommend to contact your bank and if they could not solve it, then, please, get in touch with us.

As we elaborate perishables we can only accept returns on rare occasions.

As a rule, we only accept returns on error in taste or data displayed on the product caused by us.

Design, taste and finish are defined thoroughly during the ordering process. If you are not satisfied with the delivered product, please contact us immediately and we will study your case.

Legal Warning

Legal Warning

DOLÇ ATELIER meets the requirements of Law 34/2002 of July 11, Services Information Society and Electronic Commerce, and the Organic Law 15/1999 of 13 December on Data Protection of Character Personal (LOPD) and to this end has created the following Legal Notice:

The user of the website fully and unreservedly accepts the provisions contained in this Legal Notice in the version published by DOLÇ ATELIER in the moment when the user accesses the website.

The website from DOLÇ ATELIER can be accessed freely and the user agrees to use its content and services in accordance with the law, morals, good customs and this Legal Notice. To this end, the user shall not use the website for illegal, banned and harmful effects of the rights and interests of others.

DOLÇ ATELIER is not responsible for any errors or omissions in the contents of the Web or other contents, which may be accessed through it, or for any damages arising from use of the Web, nor for any action taken based on the information provided therein.

DOLÇ ATELIER does not guarantee the absence of viruses or other harmful elements that could damage or alter your computer system, electronic documents or files of users of the Web; DOLÇ ATELIER is not liable for damages that such elements may cause to users or third parties.

The content of the Web may be amended, extended or withdrawn at any time, without notice.

DOLÇ ATELIER reserves the right to update the contents of the website and remove as well, as to limit and prevent access to it, either temporarily or permanently without notice..

Proceeding to the purchase of our DOLÇ SHOP, as part of the process of buying and selling, we collect personal information you provide to us, such as your name, address and email address. When you browse through our online store, we automatically receive your IP in order to provide information that helps us learn more about your browser and operating system. With your permission, we may send you emails about our store, new products and other updates.

When you fill in the necessary information to complete a transaction, verify your credit card, process an order, the data for delivery, etc, you agree that such information is used only for that specific reason.

We may disclose personal information if we are required by law to do so or if you violate our Terms of Service.

By using this site, you declare that you are at least the age of majority in your state or province of residence or, who has given you his/her consent to use this site for any dependent children.

All rights of intellectual property of the website and its contents (texts, images, designs, creativity, software, source code) belong to DOLÇ ATELIER.

All trade names, trademarks or distinctive signs of any kind contained in this website are protected by law and, their reproduction, distribution, public communication and transformation, in whole or in part, without the express permission of DOLÇ ATELIER are prohibited.

ATELIER DOLÇ protects personal data as set out in the Data Protection Act and the Regulations on Security Measures that develops.

View info web security company.

DOLÇ ATELIER guarantees the confidentiality of personal data provided by users and automated processing according to the legislation on protection of personal data, as well as all the regulations applicable to this matter.

The personal data collected will be automatically processed and incorporated into the relevant files by DOLÇ ATELIER. In order to maintain the relationship established between the parties, as well as managing, administrating, provisioning services from DOLÇ ATELIER. The answers to questions about personal data appearing in the Contact form are mandatory.

Under no circumstances will DOLÇ ATELIER use the personal data of users for purposes other than the above without prior warning given on the website allowing a reasonable time for the opposition of the user to it.

Users can exercise their rights of access, cancellation, rectification and opposition to treatment, use and transfer of data through communication addressed to DOLÇ ATELIER to the email address info@dolcatelier.com. or by mail addressed to DOLÇ ATELIER, Esteve Terradas 37-41 Local 3 08023 Barcelona.

DOLÇ ATELIER will not transfer the personal data of users collected through the website to third parties without the express consent of the user.

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