Supplemental Materials

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The Used and Rental copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Summary

Covering classic and contemporary organization development (OD) techniques that guide individual, team, and organizational change, this textbook incorporates discussion of OD ethics into each chapter and offers thorough discussions of interventions at all levels. In-depth case studies that follow major content and process chapters allow students to immediately apply what they have learned. In today'¬"s challenging environment of increased globalization, rapidly changing technologies, economic pressures, and expectations in the contemporary workforce, this book is an essential tool.

Table of Contents

Preface

p. ix

Ancillaries

p. x

What is Organization Development?

p. 1

Organization Development Defined

p. 2

Change Is a Constant Pressure

p. 3

What Organization Development Looks Like

p. 4

What Organization Development Is Not

p. 9

Who This Book Is For

p. 10

Overview of the Book

p. 11

Analyzing Case Studies

p. 12

Summary

p. 15

History of Organization Development

p. 17

Laboratory Training and T-Groups

p. 18

Action Research and Survey Feedback

p. 20

Management Practices

p. 23

Quality and Employee Involvement

p. 27

Organizational Culture

p. 29

Change Management, Strategic Change, and Reengineering

p. 31

Organizational Learning

p. 32

Organizational Effectiveness and Employee Engagement

p. 34

Summary

p. 35

Core Values and Ethics of Organization Development

p. 37

Defining Values

p. 38

Why Are Values Important to the OD Practitioner?

p. 38

Core Values of Organization Development

p. 39

Changes to OD Values Over Time and the Values Debate

p. 45

Challenges to Holding Organization Development Values

p. 47

Statement of Organization Development Ethics

p. 48

Summary

p. 49

Appendix

p. 50

Analyzing Opportunities for Organization Development Work at Northern County Legal Services

p. 57

Foundations of Organizational Change

p. 61

Levels and Characteristics of Organizational Change

p. 63

Models of Organizational Change: Systems Theory and Social Construction Approaches