For Insured Members.

Our Insurance Benefit Administrators team is here to assist you --from processing your claims to answering your questions --​we want you get the most from your insurance plan.

Contact Us

You can call a Customer Service Specialist about benefits and claims ​between 8 a.m. and 4:30 p.m. (CST) Monday through Fridays at 800-650-1745. Our specialists will ask you for your ID number, which can be found on your insurance ID card.

Self-Service Site

Self-Service provides you easy access to information about your insurance plan and claims. To register you'll need the member ID number from your insurance ID card, your date of birth and the last four digits of your Social Security number. Once you’re logged in, you’ll be able to modify your user profile and change your login name, email address and password.

Find a Provider

To find out more about a PPO network, click here. Find the PPO that appears on your insurance ID card. The link will take you to your network's website and allow you to find a provider.

Questions About Your ​Pivot Health Short Term Plan?

Check out this fun, short video about frequently asked questions about Pivot Health Short Term Medical and Pivot Health Core Short Term Medical Plans. You'll learn about reference-based pricing (how your provider is paid) and about what to do if you receive a balance bill.