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About the Summit

Vision

Today, staying relevant is an issue affecting all industries. But as insurance undergoes a complete digital transformation and InsurTech becomes a standard rather than innovation, insurers are increasingly feeling pressure to perform above and beyond expectations. Insurers need to achieve profitable growth and compete in a changing market, but customers also have needs that must be met. By prioritizing strategies best suited to your business and customers, you’ll be better positioned to face the future with unwavering confidence.

Sessions

This year’s sessions center on issues and challenges your business faces now and how they may change as we look to the future. General sessions will focus on innovative approaches to strategy, analytics and technology, and you’ll also be able to choose breakout sessions that cater specifically to your interests and business focus.

2018 TransUnion Insurance Summit Speakers

Our selected experts will present on a wide variety of topics facing insurers and their customers in 2018 and beyond

Keynote Speaker

Patrick Schwerdtfeger

Founder
Trend Mastery Inc.

Patrick Schwerdtfeger is a business futurist specializing in technology trends, including artificial intelligence, FinTech, blockchain and social media. He’s lectured at academic institutions, including Purdue...more

Patrick Schwerdtfeger

Founder
Trend Mastery Inc.

Patrick Schwerdtfeger is a business futurist specializing in technology trends, including artificial intelligence, FinTech, blockchain and social media. He’s lectured at academic institutions, including Purdue and Stanford Universities, and is a regular speaker for Bloomberg TV. He’s the founder of Trend Mastery Inc. and host of the Strategic Business Insights video blog (with over 20,000 subscribers and four million views on YouTube). He has spoken about business trends, technology and digital marketing at hundreds of conferences in dozens of cities around the world, including a discussion of Learned Intuition at the TEDx Sacramento event in 2012.

Schwerdtfeger is the author the award-winning book Marketing Shortcuts for the Self-Employed. His other books include Keynote Mastery: The Personal Journey of a Professional Speaker, Webify Your Business: Internet Marketing Secrets for the Self-Employed, and Make Yourself Useful: Marketing in the 21st Century. He’s been featured by the New York Times, LA Times, San Francisco Chronicle, Reader’s Digest, CNN Money, NPR, Fortune, Bloomberg Businessweek, the Associated Press, MONEY Magazine and Forbes, among many others.

Ellen Carney

Ellen Carney

Ellen Carney is a principal analyst serving insurance eBusiness & Channel Strategy professionals. Her research focuses on the eBusiness strategies, technologies, adoption trends, and best practices of property & casualty, life, and group insurers and their distribution partners globally. She works with insurance clients to understand how consumers and businesses use digital services to research and purchase insurance products, and the best practices of insurers for servicing and supporting customers and agents across digital channels.

Carney has worked in various aspects of technology businesses for nearly 30 years.

Featured Speaker

Mike Gulla

Director of Underwriting
Hippo Insurance

Mike Gulla

Director of Underwriting
Hippo Insurance

Mike Gulla is the Director of Underwriting at Hippo Insurance. Prior to Hippo, he was the second underwriting hire at Esurance’s homeowner’s division, where he helped grow the underwriting team to over 25 people and launched their homeowner’s product in 30 states. Before Esurance, he spent five years in various underwriting capacities at Nationwide Mutual Insurance, including High Value Homes, Personal Umbrella Coverage and Portfolio Management. Gulla holds a bachelor’s degree in political science and American politics from Troy University.

Featured Speaker

Brian Hemesath

Managing Director
Global Insurance Accelerator

Brian Hemesath

Managing Director
Global Insurance Accelerator

Brian Hemesath is the Managing Director of the Global Insurance Accelerator. Prior to the GIA, he founded and co-founded several small startup ventures. He had two small exits and plenty of failures—which is where he learned his most valuable lessons. One of his ventures called VolunteerLocal, is a company that helps events manage volunteers all over the world. He had exactly zero insurance experience before joining the GIA.

Featured Speaker

Bill Pieroni

President and Chief Executive Officer
ACORD

Bill Pieroni

President and Chief Executive Officer
ACORD

William Pieroni is President and CEO of ACORD. Prior to his appointment in 2016, he served as Global COO of Marsh, responsible for the firm’s global operations. Before that, he was SVP in the Office of the Chairman at State Farm and Global CIO at Aon, with responsibility for operations across retail, wholesale and reinsurance brokerage. His extensive insurance and financial services background also includes GM of IBM’s insurance business, a partner at Accenture and consultant with McKinsey & Company. Pieroni earned a bachelor’s degree in accounting with University Honors & Distinction from the University of Illinois. He received an MBA with Highest Distinction, and was named a Baker Scholar from Harvard University School of Business Administration.

Featured Speaker

Arjan Schütte

Founder
Core Innovation Capital

Arjan Schütte

Founder
Core Innovation Capital

Arjan Schütte is the Founder and a Managing Partner of Core Innovation Capital, a leading venture capital fund investing in financial services companies empowering everyday Americans. He’s a sought-after consumer finance expert and passionate advocate for market-based financial inclusion. He blogs for Forbes and has been quoted in the Wall Street Journal, New York Times and The Economist, among others.

Schütte is a Senior Advisor to the Center for Financial Services Innovation, which he helped start in 2004. He also serves on the Consumer Financial Protection Bureau’s Consumer Advisory Board. A number of his investments have been successfully acquired, including AccountNow (by Green Dot), CircleLending (by Virgin Group), L2C (by TransUnion), RentBureau (by Experian), and TIO Networks (by PayPal). He is based in Los Angeles and San Francisco.

Sessions Speakers

Katherine Adams

Consultant, Product Development
TransUnion

Katherine Adams

Consultant, Product Development
TransUnion

Katherine Adams is responsible for the management and development of TransUnion’s insurance marketing solutions.

She joined TransUnion in 2012 as an analyst on the insurance operations team. In October 2014, she moved to insurance marketing product development. Prior to joining TransUnion, Adams worked for Kantar Retail, a marketing consulting firm. Adams received a bachelor’s degree in music from Kalamazoo College.

Christine Alexander

Manager, Insurance Strategy and Planning
TransUnion

Christine Alexander

Manager, Insurance Strategy and Planning
TransUnion

Christine Alexander leads the Insurance Strategy and Planning team, which focuses on four strategic objectives for the Insurance Vertical: sales enablement, thought leadership, concept validation and strategic planning. In this role, she’s also responsible for the Insurance Summit and Advisory Council.

Alexander joined TransUnion’s insurance product development team in 2014 and led the management and development of the DriverRiskSM solution suite. Prior to TransUnion, she worked for GEICO. Alexander graduated magna cum laude with her bachelor’s degree in business administration from Boston University.

Courtney Anderson

Manager, Insurance Analytics
TransUnion

Courtney Anderson

Manager, Insurance Analytics
TransUnion

Courtney Anderson is part of the insurance analytics team that builds both generic and custom analytical solutions. Her primary focus is on credit risk modeling for auto and homeowners markets.

Anderson joined TransUnion in 2010. She holds a master’s degree in mathematics and statistics from Loyola University Chicago.

Ella Brennan

Director, DriverRisk Product Management
TransUnion

Ella Brennan

Director, DriverRisk Product Management
TransUnion

Ella Brennan is an expert on the use of court record data in insurance risk and underwriting, and acts as the subject matter expert for the TransUnion sales teams and our carrier partners. She was part of the original core group at Drivers History, Inc., joining them in 2011 prior to the acquisition by TransUnion in 2016. She held several positions within the organization and was a key member who helped transform this organization into a nationally recognized data solution company. She worked closely with data acquisition, data management, sales and finance during her nearly seven years with the company.

Brennan came to Drivers History as a business professional with over 17 years of experience in a variety of fields, including sales, marketing, purchasing and finance for industry-leading companies, such as Dow Jones, McMaster-Carr and Rider College, where she also earned a degree in business administration.

Stothard Deal

Senior Director, Product Development
TransUnion

Stothard Deal

Senior Director, Product Development
TransUnion

Stothard Deal develops and executes TransUnion’s product strategy for the personal lines property and casualty markets. Prior to joining TransUnion, he spent 13 years in the insurance industry where he held various product management and development roles for Infinity Insurance, Nationwide Insurance, AIG and Superior Insurance.

Deal holds a bachelor's degree in business administration from Georgia Southern University and an MBA from the University of Georgia.

David Drotos

Vice President, Product Development
TransUnion

David Drotos

Vice President, Product Development
TransUnion

David Drotos leads product development for insurance marketing at TransUnion, creating unique data-driven solutions for digital, call center, lead generation and direct marketing. He also provides thought leadership for the insurance division and frequently speaks at industry events.

Prior to TransUnion, Drotos spent 20 years in the insurance and financial services industries at Direct General, The General, Progressive Insurance, Key Bank and New York Life, focused on developing leading online sales/service programs, digital marketing and lead generation. He holds a bachelor’s degree in music composition from Cleveland State University.

Geoff Hakel

Senior Vice President, Insurance
TransUnion

Geoff Hakel

Senior Vice President, Insurance
TransUnion

Geoff Hakel is responsible for overseeing the recent acquisitions of Drivers History, Inc. and Datalink Services, Inc., in addition to leading the strategy and planning functions for the vertical. He joined TransUnion in 1998 and has held several leadership positions within the Insurance group.

He also served as Vice President in TransUnion’s Healthcare vertical and was instrumental in building an automated solution that helps healthcare organizations improve their revenue cycle processes. Prior to TransUnion, he worked for HealthAmerica, a division of Coventry Healthcare.

Hakel serves on the board of directors for the Connected Vehicle Trade Association. He received his bachelor’s degree in business administration and marketing from Bloomsburg University, and completed the Executive Development Program at Northwestern University’s Kellogg School of Management.

Michelle Jackson

Senior Consultant, Product Development
TransUnion

Michelle Jackson

Senior Consultant, Product DevelopmentTransUnion

Michelle Jackson develops and executes TransUnion’s product strategy for the personal lines property market. She joined TransUnion’s insurance product development group in 2012 and led the development and management of the company’s property solution suite, including Property Risk Verification Platform. Prior to TransUnion, Jackson worked in various product management and pricing roles at Travelers Insurance and Nationwide Insurance, having responsibilities for standard auto and homeowners product lines. She holds a bachelor’s degree in mathematics and economics from Fairfield University.

Mark McElroy

Executive Vice President, Insurance
TransUnion

Mark McElroy

Executive Vice President, Insurance
TransUnion

Mark McElroy is responsible for the strategic direction and sales of the Insurance vertical, leveraging advanced analytics and modeling to help the industry underwrite more effectively, target qualified prospects, improve acquisition/retention efforts, and identify and prevent fraudulent activity. He also contributes to the expansion of the practice through tactical development and implementation of insurance solutions in regions across the globe.

Prior to joining TransUnion in 2012, McElroy was CEO and president of Balboa Insurance Group, a Bank of America company. During more than 11 years with the organization, McElroy also served as Chief Operating Officer with direct responsibility for all aspects of the P&C operation, including underwriting, claims, reinsurance, risk management and sales. He also served as Senior Vice President, loan administration for Global Home Loans, a joint venture between Countrywide Financial Corporation and Barclays in London. In total, he brings nearly 30 years of insurance and financial services experience to the organization. McElroy received a bachelor’s degree in economics from the University of Nebraska – Lincoln.

Terry McMahan

Director, Product Development
TransUnion

Terry McMahan

Director, Product Development
TransUnion

Terry McMahan joined TransUnion in 2017 as a Director of Product Development after spending 14 years as a Product Manager in private passenger auto and commercial auto insurance with AIG, Unitrin and Infinity Insurance. Since joining, he has led the development and support of TransUnion’s analytical products for property and casualty markets, including credit, alternative credit, vehicle history scoring and commercial products.

Originally from Kentucky, McMahan holds a bachelor's degree in mathematics from Centre College and an MBA from Emory’s Goizueta Business School.

Jasper Ossentjuk

SVP and Global Chief Information Security Officer TransUnion

Jasper Ossentjuk

SVP and Global Chief Information Security Officer TransUnion

Jasper Ossentjuk joined TransUnion in 2014 as the SVP and Global Chief Information Security Officer bringing years of experience as an IT and Information Security leader. Jasper is a passionate and vigilant leader of information security. His information security responsibility for TransUnion spans across 30+ countries protecting over a billion consumer files and 50+ petabytes of data. Before joining TransUnion, Jasper was an information technology and security leader at HSBC from 2002 – 2014. While at HSBC, Jasper served as the CISO for North America and later as the CISO for HSBC’s Global Retail Banking business overseeing the security for 50 million customers, 6000 branches and 28,000 ATMs. Prior to that, Jasper held technology and leadership positions at Accenture as part of the Financial Services Practice. Jasper holds a Master's Degree in Project Management from George Washington University School of Business, a Bachelor's Degree with a dual major in Management Information Systems and Operations Management from the University of Arizona and is CISSP certified.

Yuan Rao

Vice President, Insurance Analytics
TransUnion

Yuan Rao

Vice President, Insurance Analytics
TransUnion

Yuan Rao employs TransUnion’s data assets to develop credit-based and data-driven solutions to serve the insurance industry. He oversees the development and launch of a wide range of analytical products serving the personal lines, commercial and life insurance industries globally.

Prior to TransUnion, Rao managed the data science team at Esurance, where he oversaw cross-departmental data analytics involving marketing, sales, operations and claims organizations. Rao is a graduate of the University of International Business and Economics in Beijing and holds an MBA from Dartmouth College.

Jeff Reynolds

Vice President, Product Development
TransUnion

Jeff Reynolds

Vice President, Product Development
TransUnion

Jeff Reynolds sets and directs company product strategies in the U.S. and Canada and supports global product development. He’s focused on product innovation across the policy lifecycle and into adjacent insurance markets. He coordinates analytical work, provides input on regulatory matters and acts as a subject matter expert for TransUnion sales teams and partners.

Reynolds spent 16 years in various capacities of insurance pricing, product development, management and marketing for American Financial Group, Superior Insurance and AIG. He holds a bachelor's degree in business administration from West Texas State University and an MBA in finance from the Duke University Fuqua School of Business.

Tom Richards

Vice President, Product Development
TransUnion

Tom Richards

Vice President, Product Development
TransUnion

Tom Richards oversees TransUnion’s driving record data portfolio of products, including product roadmapping and market planning for existing solutions, as well as the development of new solutions leveraging driving record data for adjacent lines of business and markets, and providing support for the expansion of driving record related products globally. He joined TransUnion in 2016, after the company’s acquisition of Drivers History Information Sales LLC, where he held a similar role.

Richards has over 20 years of property casualty insurance management experience. He also spent over a decade in product management leadership roles, having P&L responsibility over various regions for some of the largest personal lines insurers in the U.S., including Farmers Insurance, AIG and Travelers. Richards received a bachelor’s degree in business administration from Embry-Riddle Aeronautical University and has also earned the Chartered Property Casualty Underwriter designation.

Julie Springer

Chief Marketing Officer and Executive Vice President
TransUnion

Julie Springer

Chief Marketing Officer and Executive Vice President
TransUnion

Julie Springer is chief marketing officer and executive vice president of marketing and communications. In this role, she is responsible for directing and overseeing global marketing and communications efforts for TransUnion which include: branding, enterprise strategy initiatives, public relations, internal communications, advertising, marketing (direct and digital) communications, lead generation, creative services, events, strategic positioning and corporate communications.

Joining the company in 2013, Springer previously served as a vice president of marketing and product development for TransUnion’s consumer interactive group where she was instrumental in maintaining double digit growth through strategic and targeted marketing efforts and product innovation. Springer has more than 20 years of both business-to-business and business-to-consumer marketing experience with leadership roles at Experian, Analyte Media, and the Allant Group. Springer holds a Bachelor of Arts in English from Arizona State University and resides with her husband and three daughters in the Chicago area.

Agenda

Arrival

6–8 p.m.

Evening Welcome Reception

Lakeview Room, 7th floor

Day 1

5:45-7 a.m.

Sponsored walk/run by Back on My Feet (Optional)

Delaware Foyer, 7th floor

Join Back on My Feet for an inspirational two-mile morning run or walk along the Chicago lakefront. It’s a great opportunity to learn more about an organization revolutionizing the way we think about and tackle homelessness. Back on My Feet uses the power of running and community support, along with essential employment and housing resources, to combat homelessness. To learn more, visit chicago.backonmyfeet.org.

7-8 a.m.

Breakfast

Pre-assembly, 8th floor

8–8:15 a.m.

Welcome and introduction

Grand Ballroom, 8th floor

Mark McElroyExecutive Vice President, InsuranceTransUnion

8:15–9:15 a.m.

Keynote Presentation

Grand Ballroom, 8th floor

Patrick Schwerdtfeger Founder of Trend Mastery Inc. and host of the Strategic Business Insights Video Blog

9:15–9:30 a.m.

Break

Pre-assembly, 8th floor

9:30–10:15 a.m.

Credit-Based Insurance Score Shifts and Subsequent Impacts

Grand Ballroom, 8th floor

Christine AlexanderManager, Insurance Strategy and PlanningTransUnion

Courtney AndersonManager, Insurance AnalyticsTransUnion

Recent media claims report millions of consumers will see their scores jump as foreclosures and bankruptcies fall off of credit reports. As a result, credit score trends have garnered more and more attention. But are we really seeing wholesale scores shift up? What implications, if any, would broader score shifts have on the insurance underwriting process? In our research, we evaluated macro and micro trends of TransUnion’s insurance risk scores to answer the following important questions raised by insurance carriers:

What are the score trends since the Great Recession and how do they compare to score trends following recoveries from prior recessions?

What are the major drivers of the score shift, and how do they differ by age and generation, market segments and geography?

Will the score shift carry into future? How should insurers adjust in response?

10:15–10:45 a.m.

Don’t Let Application Fraud Spoil Your Profitable Growth Strategies

Grand Ballroom, 8th floor

Stothard DealSenior Director, Product DevelopmentTransUnion

Despite the industry’s increased focus on fraud mitigation, fraud remains an embedded cost in most consumers’ insurance premiums. Although all varieties of fraud challenge profitable growth, application fraud is undoubtedly becoming more sophisticated as stolen identities become more prevalent. Deploying early fraud detection in the application process helps protect consumers’ personal information and identities, allows carriers to focus their limited resources on engaging and acquiring new customers with confidence, and helps prevent the spread of fraud in the industry.

Discuss how shifts in industry trends and consumer behavior, such as the growing prominence of digital channels, unveil new opportunities for fraudulent activity and new exposures for insurance carriers operating in these channels

Share unique TransUnion data to highlight trends in fraud and valuable strategies and tactics for mitigating the impact of fraud

Primary Contributors to Fatal Accidents, How Driving Behavior is Changing, and What it all Means to Insurers

Grand Ballroom, 8th floor

Tom RichardsVice President, Product DevelopmentTransUnion

At the core of automobile insurance is driving behavior and how likely the insured is to have a loss. With the growing inventory of data assets and advanced analytics, we can leverage new ways to measure driving behavior and its connection to automobile accidents. Changing behaviors and the evolution of autonomous vehicles will challenge conventional wisdom.

Session highlights:

Is driving behavior changing, and if so, how?

What are the primary causes of fatal accidents?

When will autonomous vehicles begin having a material impact on the insurance industry?

11:15–11:45 a.m.

The Value of Information Security

Grand Ballroom, 8th floor

At TransUnion, information security and data protection are a top priority. Our compliance, information security and investigation teams work together to protect customers and consumers that put their trust in us. Threats are monitored and evaluated to ensure internal controls are adjusted as needed to remain effective in a rapidly changing threat environment. In this session we’ll discuss the current security landscape, how businesses need to be ever-watchful of their security programs, and how companies need to monitor these same behaviors of the companies they engage with.

11:45 a.m.–12:45 p.m.

Lunch

Pre-assembly and State, 8th floor

12:45–3:20 p.m.

Breakout sessions (15-minute break after each session)

You’ll participate in three breakout sessions which you chose during registration. Breakout sessions will be on the 7th and 8th floors of the hotel.

Session 1: 12:45–1:30 p.m.

Session 2: 1:40–2:25 p.m.

Session 3: 2:35–3:20 p.m.

Break

Pre-assembly, 8th floor

3:30–4:15 p.m.

Insatiable! Satisfying Insurance Demand for Customer Insights

Grand Ballroom, 8th floor

Ellen CarneyPrincipal AnalystForrester Research, Inc.

The insurance industry’s hunger for data has no bounds. Thanks to the pressure from hundreds of InsurTech/FinTech disruptors, traditional insurers are on the hook to securely deliver simpler, faster and more personalized services that help them cost-effectively acquire and retain customers. This results in insurers striving to extract better insights from greater volumes of increasingly complex data. In this general session, Forrester Research examines the growing insight investments insurers are making to compete in the “Age of the Customer”.

4:15–5 p.m.

How Silicon Valley is Reimagining Insurance

Grand Ballroom, 8th floor

Arjan SchutteFounder and Managing PartnerCore Innovation Capital

The insurance industry is ossified, tech-averse, disliked by consumers, slow, aging, and until recently—untouched by the IT revolution. That’s changing, thanks to a new generation of financial insurance technology startups reshaping the way Americans think about, shop for, purchase and use insurance.

Session highlights:

The drivers for deflationary pricing pressure

The transformation of the insurance agent

The impact of IoT and A.I.

New structures for sharing risk

6–9 p.m.

Cocktails and Dinner

Spiaggia 980 N Michigan Ave Chicago, IL 60611

Day 2

8–9 a.m.

Breakfast

Pre-assembly, 8th floor

9–9:30 a.m.

TU Good Works

TransUnion’s expertise as a leading information solutions provider puts us in a great position to help society, and our belief in Information for Good extends beyond achieving our corporate mission and reaches into the communities where we live and work. In this session, Julie Springer will share how we are helping to improve financial education in our local communities through GoodWorks@TU.

Grand Ballroom, 8th floor

Bill PieroniPresident and Chief Executive OfficerACORD

Panel Participants:

Arjan SchutteFounder and Managing PartnerCore Innovation Capital

Mike GullaDirector of UnderwritingHippo Insurance

Brian HemesathManaging DirectorGlobal Insurance Accelerator

In this session, we’ll hear from an esteemed group of industry experts with diverse work experiences and perspectives on the insurance industry. Join this dynamic discussion on technology, data and how both are shaping the future of underwriting, claims and the overall insurance customer experience. Bill Pieroni, President and CEO of ACORD, moderates a panel of experts to draw out the changes happening in the market today and get a peek at what the future holds.

10:30–10:45 a.m.

Break

Pre-assembly, 8th floor

Grand Ballroom, 8th floor

Jeff ReynoldsVice President, Product DevelopmentTransUnion

During this session, we’ll examine how consumer mobility impacts the risk profile of personal lines insurance carriers. We’ll leverage TransUnion’s unique insight into consumer behavior and compare it to industry results, in order to ask and answer the following questions:

What are the trends in consumer address changes?

What do movers look like relative to non-movers?

If there is a performance difference and how should the market address it?

11:15–11:45 a.m.

A Peek Behind the Quote: Shopping Trends, Insights and Predictions

Grand Ballroom, 8th floor

David DrotosVice President, Product DevelopmentTransUnion

A consumer shopping for insurance is more than just an observed quote – it’s the culmination of a variety of factors leading them to shop in the first place. In this session, we’ll examine current and historical shopping trends in the market for personal auto insurance and answer the question “why people shop”, explore how retention varies due to life events and risk tier, and share some thoughts on how shopping behavior may change in the future. We’ll also explore the topic of retention and how insurers can take measures to keep policyholders in their book of business after the shopping and quoting process.

Session highlights:

Review current and historical shopping trends by risk type, geography and more

Discuss the relationship of shopping to life events, such as change of address, vehicle sale or purchase, home sale or purchase, and marriage and divorce

Share our view on how shopping will change in the near future

11:45–Noon

Closing Remarks

Grand Ballroom, 8th floor

Geoff HakelSenior Vice President, InsuranceTransUnion

A boxed lunch will be provided.

Breakout Sessions

How Insights Empower Your Agents

Ellen Carney, Principal Analyst, Forrester Research, Inc.

Sustained business growth depends on agency and brokering offices becoming more agile, informed and responsive, so they’re able to respond to customer needs faster, better and more efficiently. How are insurance carriers using data to arm agents and brokers with insight into their customers and business? In this session, Forrester Research looks at agency appetite for data and analytics, their frustration with extracting insights, and the role carriers can play in developing analytics skills for their agency partners.

Building a Better National Driving Record

Ella Brennan, Director, Product Management, TransUnion

The industry has long held the state Motor Vehicle Record as the gold standard for understanding driving behavior. However, the ever-increasing cost of those reports has resulted in solutions that force us to give up insight for savings. Join us as we unveil our plans for a new, national driving record solution that will be designed to combine court records with state MVRs to build a better national driving record with more insight—at a fraction of the cost.

Session highlights:

Learn about the frequency of convictions missing from MVRs and the underlying reasons.

Observe our violation density heat map: Where are most violations occurring? Are distracted driving violations concentrated in metro or suburban areas? Are certain counties more prone to withholding adjudication than others?

Getting More Out of Your Quoting Process Without Killing Your Expense Ratio

Terry McMahan, Director, Product Development, TransUnion

Most carriers try to minimize the amount of data they purchase in the quoting process while still trying to provide an accurate quote and a positive customer experience. In this session, we’ll look at ways to improve the current process without dramatically changing your data needs. Some areas addressed will include:

Michelle Jackson, Senior Consultant, Product Development, TransUnion

As personal homeowners rating and underwriting has evolved and we’re better able to understand the property risk, it’s just as important to understand the occupants of that home and their behaviors that may drive losses. Join our personal homeowners insurance expert as we explore new opportunities with credit-based insurance scores and other behavioral variables to better assess risk to more accurately price and underwrite.

Lead Acquisition and Scoring: Past, Present and Future

Katherine Adams, Consultant, Product Development, TransUnion

Brit Treadway, Senior Vice President, eBureau

Join TransUnion and their newest acquisition, eBureau, for a look into past and current trends in the insurance lead acquisition space to help bring greater certainty to the future. See how multiple entities in this arena are using TransUnion and eBureau solutions today to qualify clicks, calls and leads for intelligent bidding, routing and consumer engagement tactics. Discover:

How driving, financial, demographic and aggregate data can be leveraged to drive the right traffic to your online quote form, call center or agents

How to leverage TransUnion solutions directly or through lead aggregators or lead decisioning and routing platforms

Hotel and travel information

The 2018 TransUnion Insurance Summit will be held at:

Four Seasons Hotel Chicago

TransUnion is pleased to cover your registration, room and meals throughout the event. Attendees are responsible for their travel to and from Chicago, but there is no cost to attend the Summit.

Arrival and Departure Information

On Monday, May 14, please plan to arrive in Chicago no later than 4 p.m. Central Time, as you won't want to miss the welcome reception and dinner at the Four Seasons Hotel.

On Wednesday, May 16, we’ll conclude at approximately 12 p.m. If your travel plans include air travel, please do not book your flight before 3 p.m. Central Time, so you can stay through the conclusion of the Summit.

How to book your room

TransUnion is pleased to make your hotel reservation for you. Please be sure to select your arrival and departure day during the registration process. Confirmation numbers will be sent in early May.

TransUnion will be responsible for all room fees and taxes upon check-out.