Terms and Conditions

Contracting Parties

When you purchase any items through our website you will be contracting with Raynimation Ltd, a limited liability company incorporated in England and Wales under company number 6467583. Video Bookends and Raynimation Ltd are referred to in these terms and conditions as “we” “us” or “our”.

Your Consumer Rights

Product description

We try to ensure that all of the items shown on the website are accurately represented however slight variations in production, colour, typefaces and layout may be experienced.

Price and Sales Tax

Prices of all our products are exclusive of VAT. However, your goods will be shipped from the UK and therefore all shipments made to UK customers are liable for VAT at the prevailing rate. VAT invoices will be issued when VAT is charged.

Delivery

We aim to deliver all orders within 2 to 5 working days of the time of purchase.

At the time of purchase you will be notified of the delivery charges applicable on each order.

Return of defective goods

In the event that the product(s) is defective, you may return it to us at your own expense within 7 days of receiving such product(s). Please return product(s) to the postal address set out above. We will offer to reimburse the price that you have paid for the product(s) to your credit or debit card. Alternatively if you e mail us immediately on the e mail address shown above we may offer to remake and resend the product(s) free of charge. This applies only to defective products. As each product is custom made there is no refund policy.

All complaints will be acknowledged within 5 working days. We will endeavour to resolve any complaints within 14 days and keep you informed during the resolution process. Please note that your right to return items to us in accordance with these terms and conditions is in addition to any other statutory rights you may have.

Abuse of Service

You agree not to use the website directly or indirectly for any unlawful purpose or so as to cause distress or offence to any person. We reserve the right not to process your order if we decide that you are using the website for such purposes and ban you from placing orders with us in the future. In such an event we will refund any payment made by you.

Intellectual Property

All text, software, music, sound, photographs, graphics, video, page layouts, design and other material that is contained on the website is protected by our or third party copyrights, trade marks, service marks, patents or other proprietary rights and laws

You are not permitted, except where expressly authorised to do so, to change, copy, store, publish, rent, licence, sell or distribute in any way any of these intellectual property rights.

Website Content

The website is provided on an “as is” and “as available” basis and we shall not be liable to you for your inability to use the service. No advice or information, whether oral or written, obtained by you via the website will create any warranty not expressly stated in these terms and conditions; and all warranties in respect of the website, the items supplied by us and any other services that we may provide through the website from time to time are excluded to the fullest extent permitted by law. This does not prejudice your statutory rights.

Amendment of sites and services

We reserve the right to amend the website and the items and services that we offer to you via the website without notice to you from time to time.

External links

We may provide links to other websites or resources from time to time. These links are provided for your convenience. We do not endorse the contents of those websites, are not responsible for the availability of these websites and will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked third party websites you do so at your own risk.

General

These terms and conditions constitute the entire agreement in respect of the use of the website and the items and services offered via the website. We may vary these terms and conditions from time to time without notice and you should therefore check them each time you intend to use the website.

If any of these terms and conditions is found to be invalid this shall not affect the validity of the remaining provisions which shall remain fully enforceable. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term.

These terms and conditions will be interpreted and construed in accordance with the laws of England and Wales and will be subject to the non-exclusive jurisdiction of the English Courts.