Contact Info

Orange provides a range of services, including fixed telephony and mobile telecommunications, data transmission and other value-added services to consumers, businesses, and other telecommunications operators, primarily in Europe, Africa, and the Middle East.
France
Fixed Telephony and Internet Activities
The company’s fixed-line telephony and Internet activities include traditional fixed-line telephony services; online, Internet access, and multimedia services; Internet portals and advertising management business; content-related activities; and carrier services.
Traditional Fixed-Line Telephony Services: Further to the growth in full unbundling, wholesale subscriptions, and wholesale naked ADSL access to third-party Internet service providers, traditional telephone service business is on the decline.
Online, Internet Access, and Multimedia Services: As of December 31, 2014, the company had a total of 10.3 million Internet customers. A total of 9.3 million Liveboxes were rented. The growth of convergent offers continued in 2014, with the number of Open customers (fixed and mobile) reaching 6.1 million. IP (Internet protocol) telephony had 9.1 million customers. Following the launch of Livebox Zen and Livebox Play on the retail market in 2013, the company expanded its offering range in 2014 with Livebox Jet Fibre, which enables customers to enjoy bandwidth of approximately 500 Mbits/s (megabit per second). The Open Jet Fibre and Open Jet international Fibre offers in the Open range have also been enriched in a similar fashion to Livebox Jet Fibre.
In addition, the company has been active in the research and development of connected devices as part of the smarthome concept. As announced at the 2014 Show Hello, the company launched the Homelive pack, which includes a home safety control box and three connected devices (a smoke detector, a window/door sensor, and a movement sensor). It is available for any Internet carrier and could be adjusted to suit any home configuration.
Internet Portals and Advertising Management Business: The company’s major Internet portal, Orange.fr, has multi-screen availability, such as Web, mobile, and tablet. Orange.fr is the number 1 French Internet site and the 4th Web player in France after Google, Facebook, and YouTube, with 23.5 million visitors, covering 43% of Internet users connected at least once a month. Of these Internet users, 56% are fixed-line only, 21% mobile only, and 23% a combination of both.
Carrier Services: Carrier services include interconnection services for competing operators and unbundling and wholesale market services, regulated by the Postal and Electronic Communications Regulatory Authority.
Mobile Telephony Activities
The company’s subscriber base included 22.0 million as of December 31, 2014. The company is present in all market segments. It offers a range at very low prices available only on the Internet with no commitment and no handset under the Sosh brand. Sosh had a total of 2.5 million customers as of December 31, 2014.
The number of Orange 4G (fourth generation) customers exceeded 3.7 million as of December 31, 2014. The company launched 4G for retail customers in 2013, with new Origami and Open 4G/H+ plans. At the same time, the company simplified its Origami range, reducing the number of plans from eight to six, breaking down into three offers, such as the Zen offer for customers who need only a small amount of Internet connectivity; the new Origami Play offer suitable for intense mobile Internet use while providing a range of entertainment services; and the Origami Jet offers for customers wanting the best smartphones and services in France and abroad.
Distribution
The company’s distribution and customer relationship channels consist of a network of retail stores throughout France; automated channels, primarily the Orange online store on Orange.fr.; and call centers. As of December 31, 2014, it comprised 543 directly owned retail outlets, including 21 flagships, as well as 402 exclusive partners (including 373 Orange franchises) and approximately 1,200 active outlets in the multi-operator network. Customers could brow

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