Issue with the processor

Issue

When running Dimension CC, the application hangs for a few moments and then crashes.

Your system hardware may be incompatible due to a missing set of CPU instructions (AVX) in your processor, which are required for Dimension CC to function. To avoid this error, install the application on a computer with a processor that supports the missing AVX extension, which is usually found in machines launched in 2011 or later.

Operating system

Windows and macOS

Solution: Install Dimension CC on a compatible system

Install the application on a computer with a compatible processor. To ensure your processor is compatible, verify that the processor is on the supported processor list below. See the full list of system requirements here.