5. after restarting mysqld and httpd type date to see Date and Time in your Server

Open your GoAutodial CE portal via a browser by putting the IP address on the address bar.

Login : admin
Password : goautodial|

How to setup an Outbound Campaign

1. Login to your portal as an administrator and Select TELEPHONY and CAMPAIGNS on the left side panel.

2. Click on ADD NEW CAMPAIGN and select the CAMPAIGN TYPE (Outbound).

3. Check the tickbox to manually edit the Campaign ID and Campaign Name

4. Browse to your Lead File directory, Select the Specific Country/Code then Select a Duplicate phone checker between Check for duplicates by phone in List ID and Check for duplicates by phone in all Campaign List then click Upload Leads once done.

6. Lead status will be posted after you successfully uploaded your lead file, Click Next to proceed.

7. Select a preferred settings for your Campaign. For the Dial Method you can choose Manual, Auto_Dial or Predictive and for the Auto Dial Levelyou can choose Slow, Normal, Max or High. “Carrier to use for this Campaign” allows you to choose between Manually created carrier and an existing JustGoVoIP account for your campaign. Please note that only active carriers will appear/ will be shown. Click “Finish” once done.

Softphone Configurations

For this guide we can use the following SIP account:

Username:

8001

Password:

goautodial

Realm/Domain:

(Server IP)

Please visit the links below for 2 of the most popular freely downloadable softphones,

The author of this document does not warrant or assume any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, product, or process disclosed. Any consequences or results achieved directly or indirectly by this document or information are entirely your responsibility.

About This Document

The author of this document does not warrant or assume any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, product, or process disclosed. Any consequences or results achieved directly or indirectly by this document or information are entirely your responsibility.

How To Load Leads

1. If this is the first time you will load leads, you need to create a List first, go to Lists > Add a New List and make sure you select the campaign you will use, for this guide you can use the default campaign TESTCAMP

Agent Login

Phone Login: 8001
Phone Password: goautodial
User Login: agent001
User Password: goautodial
Campaign: TESTCAMP
After clicking on SUBMIT your phone/extension will ring, ANSWER the call and you will hear “You are currently the only person in this conference” DO NOT HANG UP.

3. If the campaign is configured as Manual/Preview dialing you will see the agent screen below, Click DIAL NEXT NUMBER > DIAL LEAD , If the campaign is configured for Predictive Dialing Mode just click the RESUME button to start receiving calls.

If the call is successful you will see the LIVE CALL indicator turn to GREEN, If you are in Predictive Dialing Mode you will hear a short beep sound every time a call comes in.