Carpet Cleaning Tulsa | Episode 126

[00:03] Episode 1:26 and we’re continuing to, we’re gonna talk about some local connections, um, that we have here in the Tulsa area. We are complete carpet, carpet cleaning Tulsa surrounding community since 1998. We’d love to have you check out our website, a complete carpet Tulsa.com to learn more about us and what we can do for you. You can also connect with us on facebook@facebook.com forward slash complete carpet. Carpet cleaning Tulsa since 1998. Has allowed us to expand our offerings at a tile cleaning, carpet cleaning, carpet repair, restructuring, and upholstery cleaning. Give us a call today to schedule your next service at nine. One, eight, four, nine, four, seven, zero nine. Three. We talked in the previous episodes about golden rule and the, uh, the growing up here in the Tulsa area, connecting to the Tulsa community. Why we’ve stayed local and why we like this area.

[00:46] One of the things that stayed in the area for a long time really can afford you is that you start to get to know your customers and your customer base and also it keeps you accountable. As a little funny side story here, uh, my daughter, she has started to work with me over the summer and the area that we service, we service a lot of the customers in the area that she goes to school in and so every now and then I will do jobs for customers that are, that she knows. And so she, now that she’s in high school, she every now then she will get somebody who comes to school and is carrying one of our magnets because when she was little, she was five years old. We took a picture of her and we’ve used her as our mascot as are. I’m not a mascot.

[01:24] It’s probably not the right word, but for our logo in and our branding and so on. Our business cards and on our website and our magnets and our van wrap and everywhere that we have all of our stuff, we’ve got her incorporated into the complete carpet logo. And so there are some people that will, some of her friends at school will look at and see on the fridge and they’ll see a Nathan Sabrina’s and they’ll go, oh, hey, I know Sabrina’s. I bet you there’s not that many. Sabrina’s is out there and that little girl does kind of look like her. And so they will grab that magnet and then they will go and they will talk to ’em. They will talk to her. They say, hey look, is this you on the magnet? She’ll get all embarrassed because you know, if the little picture of her when she was a little girl and of course all of your high school people are going to.

[02:05] They just love trying to find old pictures of people, what they used to look like. And so, um, so this, this turns into many times a, a point where carpet cleaning Tulsa and surrounding community. Since 1998, I’ve had many opportunities to serve lots of different customers and every now and then when my daughter, now that she’s older, she’s able to come with me to make a little extra money during the summer, over the Christmas break. She’s wanting to save up money for some particular item or project or um, a trip that she’s wanting to take. And so she will come with me and we’ve had times where we will walk into a customer’s house and we were doing the walkthrough because the first thing we do when we show up at a job and we try to show up on time that we walked in, there was, okay, first thing we want to get the.

[02:45] We want to get the breakdown of the house. We want to get the autopsy report. We can go through and try to be the Sherlock Holmes detective that discovers and find the little nooks and crannies that things that have gone wrong in that house. And we’re actually got really good at it over the years. You know, I can visually look around and see, okay, I can steal. But there, there used to be a table that sat there or there’s a chair. This Africa could see the wear pattern that’s kind of weird in the middle of the room or over here I can see these kind of yellowish spots. We ended, they spend a lot of coffee or they got a pet that team or I kind of sniff and smell around the air and I’m like, oh, I can smell it. There was a labrador or maybe a German shepard or a box, or there’s some type of dog or pet or. carpet cleaning Tulsa

[03:19] Or maybe they have birds in here before. And I kind of know there’s gonna be a lot of body oil or a lot of hair in the carpet. Or I can go over and see these kind of reddish spots. I’m like, oh, somebody had got. We went a little crazy with their koolaid or we’re going a little crazy with the code red mountain dew. And so you can go through and play detective and try to figure out what are. What’s the crime scene here? What are aware of all the little spots were of all of the accidents happen, but it’s easier if you just go through and you find the firsthand on the eye witness, the person who was there when it happened and so we will talk to you and say, here you show us what is throughout the house and you just tell us what things are concerned and what things you know happened that we can make sure we bring in the right chemicals for us as we’re doing the walkthroughs.

[03:56] Our House, we pass one little room and my daughter just immediately just disappears. And so I’m kind of thinking, where did she go? I finished the walkthrough and I go back out to the van and she’s sitting in the van and I’m like, wait, what? Why did you decide why you’re back here in the mast? You Go, I can’t do this job. I’ll go, why can you not do this job? They don’t understand. And she said, well, I’m in the middle bedroom over there. It’s one of my friends and one of my class, she’s in there sitting on her bed. I’m just watching TV and I said, well, so I was like, well, I can’t go in there. I’m working, I’m, I’m the, I’m like a service person. And she’s in there just watching TV and so I’m walking around in my complete carpet shirt. carpet cleaning Tulsa

[04:30] Well, you know, she’s just wanted to. I’m embarrassed that I said, you know what? I said, this is actually one of the best thing that you could have happened to you when you were wanting to do, when you’re in a service professional, you’re wanting to take care of people, is to take care of somebody that you know, uh, because there’s two things that happened there. And this is the reason we like to have lifelong customers because it helps me to bring up our game. It helps us to be able to provide even better service every time because we know we’re going to see you again. Is that when you know you’re going to see somebody again. And we’ve seen a lot of customers carpet cleaning Tulsa since 1998. We’ve had a lot of customers over the years, thousands and thousands of customers. Um, and so in this particular case, she, she was afraid of seeing her classmate.

[05:08] I said, look, you need to channel that in and say, you know what, I need to do an even better job. I’m going to have to do the best job I possibly can because this person and I can’t do a junky job and then just walk away. This person’s going to see me again at class next week. And so I need to do the best job so that they come to class. They’re like, wow man, you did a really good job. I was really impressed with what you did. And that’s. I said, that’s what should be driving you. Every time you go to work and every time you go to a job, if you see a random stranger or an empty house where there’s nobody there, then you’re going to have to manufacture that desire to make a really good job. But if there’s someone there, you already know that it comes a lot easier because you know, this person is going to keep you and hold you accountable.

[05:42] And so it actually is an easier time. And so I finally talked to her and I said, look, you know you’re coming in here, we’re going to get this done. She did a good job. Her friend was impressed that she knew how to do this. And it actually turned out to be a real positive thing. She’s like, oh my gosh, I don’t know you. I didn’t even know you knew how to do all of this awesome work and be able to pull these spots out is cool. Never seen carpets cleaned before and she got to, you know, explain it to her and show her the whole process. And her friend was very enamored. We are complete carpet, carpet cleaning Tulsa the surrounding communities since 1998. If you’d like to find more about our company or find more episodes like this, visit our website@completecarpetTulsa.com. Or give us a call. Nine. One eight four nine four seven zero nine three carpet cleaning Tulsa for over 20 years. We are complete carpet.