How to update the software on my Samsung smartphone or tablet using Samsung Kies

Please note that Samsung Kies does not automatically back up your data (contacts, calendar, photos and other files). Please back up all of your important information manually before proceeding with the update below, or your data will be lost.

To back up the data on your Samsung smartphone or tablet:

If you have not already done so, download and install Samsung Kies on your computer.

Run the Samsung Kies program.

Connect your Samsung device to your PC.

Once connected, your device name/model will appear on the left side of the screen.

Click on the name/model of your device (e.g. GT-I9000M).

Click on the Import/Export tab located at the top-right of the screen.

In the Contacts row, click on Export to PC.

Enter a name for the backup file and select a storage location on your PC. Click Save.

Repeat steps 7 to 8 for the other items you would like to back up (Schedule, Music, Photos, etc.).

To update the software on your Samsung smartphone or tablet:

Run the Samsung Kies program.

Connect your Samsung device to your PC.

Once Samsung Kies recognizes the device, a pop-up window will alert you that there is a software update available. Click on Update.

Note: the pop-up will only appear if an update is required. If the pop-up does not appear, you do not need to update your software.

Read the on-screen instructions. If you have not already backed up your personal data, this is your last chance to do so. If you are ready to begin the update, check the agreement box and click on Start upgrade.

The software update will begin. The entire process can take up to 60 minutes and you will not be able to use your device. Do not disconnect your device until the update is complete.

When the update is complete, the device will reboot. Click Confirm to exit Samsung Kies.

For additional help with this process, please contact Samsung Social Hub Support by phone at1 888 751-4078 or by email at sh.support@samsung.com. Hours of operation are 8:30 a.m. to 8:00 p.m. (ET), Monday to Friday.

Last Updated:20/04/2012

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