Hey @MarkK4754,
Thank you for reaching out to us! I apologize that the chat ended unexpectedly. Our system has a time out feature, if our customer doesn't respond within a certain time frame it will end the chat. Although, you are more then welcome to start a new chat and the new agent can pick up where they left off!
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Hey @LauriePr,
That is a great question! There sure is a simple way to move your contacts from one list to another. What you want to do is, check mark the contacts that you want to move. Then, scroll to the top of the screen and select "Manage Lists', then 'Add to list' and choose the list you would like.
Please let us know if you have any further questions.
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Hey @DavidW41,
Thank you for your feedback! You make a great point, a message is stronger with the desired line spacing. I will be sure to share all this feedback with our team. As stated previously, when emails are sent to mobile devices those line spaces will no longer be where you positioned them. That is why it currently isn't offered, but it maybe in the future! Please feel free to reach out if you have any more questions or concerns.
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Hey @RichardI55,
Unfortunately, at this time that is not a feature we offer. But I would be happy to submit this as a feature request to our developers! Thank you for bringing it to our attention! Please let us know if you have any other questions.
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Hey @JohnB3206,
Have you tried looking for that contact in the unsubscribed folder? That might be where it is hiding. If not, please send our team an email at Social_support(at)ConstantContact(dot)com, and we will take a deeper look into what might be happening!
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Hey @JeffKing,
When I attempted to get into your contacts I did not have the same issue. Which leads me to believe that there is something going on with either your browser or computer. I would recommend trying to clear the cache and history in your browser and then try again! Please let us know if that doesn't correct the issue.
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Hello @PascalJ,
That is a great question, thank you for bringing it up! We are slowly but surely releasing more features that allow you to personalize your emails for your customers. We also now have a feature that allows you to personalize the subject line of the email to grab their attention! You can click here to see how to use the feature =).
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Hey @First-NameL41992,
Great questions! So you are free to send a test email from the 'Preview' whenever you would like! I did notice that you have not verified that email address, and that is why it is giving you an error message. A simple way to verify that email address is by clicking into the top section of the email that contains the subject line and preheader. When you do, it should say 'Verify Address' to the right of your email address. By clicking that, we will send you an email to that inbox for you to verify the email address! After that you should have no issues sending test or regular emails.
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Hello @CPAG2018,
Is there a certain email address that the test emails aren't being delivered to? I just sent a test from your most recent campaign and had no issues with it being delivered. We do see every now and again that private business email addresses can reject our emails until their IT department white lists Constant Contact. If it is a specific email address I would recommend calling out Account review team, and they will be able to best guide you! 1-866-433-8499
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Hey @AnaC327,
Are you trying to verify your own email address? We send an email to the inbox of the email address you are attempting to verify. If you did not receive that verification email please go up to 'My settings', then click on 'Verify address' at the top of the screen, and reenter your email address in the box provided below!
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Hey @First-NameL41992,
We have a feature that lets you send test emails to anyone that you like! To access and execute sending the test emails, you will need to click 'Preview' in the top right hand corner and then 'Send A Test'. From there you can type in up to 5 emails per send!
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Hey @KarenL211,
Thank you for reaching out to us through the Community. We're sorry to see you go, however, due security purposes, we handle all of our cancellations through our Billing department by phone. We request to have our customers call in to cancel, so we can collect valuable feedback and suggestions from them. We also leverage that information to drive improvement of our products and services, and work to continue improving the experience for our customers. For our Billing team's contact information, please click here. Let me know if you have any additional questions.
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Hey @WayneS4,
It sounds like you might be experiencing an issue with your browser. We currently haven't had any reports of system issues. So, I would recommend either trying a different browser, or clearing the cache in the current one your using! You can click here to see instructions on how to do so! Please let us know if this doesn't resolve the issue, and we will trouble shoot further.
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Hey @JayneM74560,
Thank you so much for the feedback on our new editor. Was there something specific that was causing you some trouble that I could walk you through? We want the migration from the old editor into the new one to be as smooth as possible. Please let us know!
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Hey @finley,
We are sad to see you go! Unfortunately, due to security reasons I cannot cancel your account or discuss billing related questions publicly. If you'd like to cancel please call our billing team at 1-855-229-5506 and they would be happy to assist you!
Please let us know if there is anything else we can do for you.
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Hey @PradeepT,
I'm sorry to hear about your experience with us, we would definitely love the opportunity to make it right! Although, due to security reasons we cannot discuss billing related questions publicly. In order to either cancel or straighten out your bill, we do require that you call and speak with one of our billing representatives. Here is their direct number, 1-855-229-5506.
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Hey @TWS,
Thank you for the feedback, we will happily pass along your vote to bring back the HTML option. I apologize for any inconvenience the removal of this feature may have caused. Please let us know if we can be of further assistance.
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Hey @antoined705,
That is a great question! As a general rule Affiliate marketing is prohibited with our system, if you would like to provide more specifics and get a detailed answer I would recommend calling out Account Review team! 1-866-433-8499
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Hey @EnriqueS,
It sure can! We now have two options for personalizing the email for your readers. First, we have our greeting tag option which you can insert into a text box by clicking "Insert" on the tool bar, then "Greeting tag". This will allow our system to pull either the first name, last name,or both for each contact being sent to.
The other option is now our personalized subject line. This gives you the option to have it say the customers name in the inbox to grab their attention. You can click here to read more about it!
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Hey @CurtV1,
I'd be happy to shed some light on the issue today! I assume you are referring to the customers who have a status of "Vacation/ Auto Reply". When our system sends to an email address and it is rejected or sent back to us, it will give us a reason that the server rejected the email. I understand the need to reach those customers consistently! I would recommend also giving our Deliver-ability team a call and they can go over all bounced email addresses and see what needs to be done differently to avoid them bouncing. 1-866-433-8499
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Hey @MeredithR4,
That is a great question! And you are also correct, Gmail did an update to their system that will automatically turn any phone number or address into a clickable link. The way that I recommend getting around it if you don't like where their link takes customers, make the address a link to your website in Constant Contact and just turn off the underline. That way to other customers that don't have gmail they won't see a link and your link will override gmails attempt at putting a link in!
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Hey @KellyR018,
Welcome to the Community! Thank you for reaching out to us. For the contact you have in Awaiting Confirmation, one way you can get them out of there is by sending them a private email with a URL to your sign up form. When they reenter their email address our system will trigger another confirmation email to be sent to them!
To find that URL for the sign up form, you will want to go to 'Sign up Forms' at the top of your screen. From there click on 'Landing Pages and more', next you will want to click on 'Actions' across from the sign up form button. From there it will have an option called 'Form URL' for you to copy and send to any contact stuck in Awaiting Confirmation!
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Hey @CBOAdmin,
Welcome to the Community! Thank you for reaching out to us. There are actually two places in which to change the address.You are correct about the first location of changing the address under the 'My Settings' and changing the organization address. The second location is within the actual emails in the footer section. Once the footer address is changed it should reflect for your customers!
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Hey @DavidB50,
Welcome back to the Community! I would love to provide some feedback on your Campaign, but it appears that the link you provided is either broken or invalid. Note that the Campaign as to be in a sent status in order to get a link to share to others!
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Hey @saskiam1,
Welcome back to the Community! Thank you for all the great questions. So the reason that the source is blank is because in 2014 we upgraded our Contact Management system into a new platform. Any contact added before June 2014 the contact source will most likely be blank due to this upgrade. That's why there are some inconsistencies with your 'Added By You' numbers. I do apologize for any confusion or inconveniences that has caused.
Please let us know if you have any further questions!
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Hey @saskiam1,
Welcome back to the Community! Thank you for reaching out. Though you are unable to unsubscribe a contact from just one list on your account, you can indeed manually unsubscribe an address on the contacts management page. Click Here for instructions on this process. Also, you can bulk unsubscribe a full spreadsheet of contacts at once. Click Here for those steps.
Please let us know if you have any other questions!
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