3 Questions to Ask When You Need an HVAC Repair

August 15, 2018

It’s a hot day in the middle of summer, and your air conditioner has stopped working. Frantically, you search for an HVAC repair service to fix the unit. In your haste to get a quick repair job to restore comfort, you may overlook key points when you select a contractor. Here are three important questions to ask when you need an HVAC repair in Green Valley, AZ:

What Are the Company’s Credentials?

As with any contractor you hire to perform services in your home or business, the company’s credentials are important. Are they affiliated with professional organizations such as the Better Business Bureau, Air Conditioning Contractors of America or North American Technician Excellence?

Check that the company is licensed to perform work in the state. Arizona requires HVAC contractors to obtain a license, which includes passing a trade examination. A contractor must also be bonded and undergo a background check. In Arizona, look for a ROC license number on the company’s website.

How Long Have They Been in Business?

The number of years a company has operated demonstrates their commitment to their business, customers and the industry. Most companies are proud of their years of service and make this information available to customers. In addition, professional companies have established their clientele. Ask for referrals, and call them. Ask about the quality of the company’s services, timeliness and rates.

What Manufacturers Do They Work with?

Look for an HVAC company that is an authorized dealer for one or more industry manufacturers. This designation requires technical expertise, customer service training and knowledge of all aspects of heating and cooling equipment. Technicians will be certified by NATE and undergo regular factory training on leading-edge equipment.

About Oasis Air Conditioning & Heating

Oasis Air Conditioning & Heating is a family-owned business that has served the greater Tucson area since 1983. We are licensed by the state of Arizona. We are a Trane Comfort Specialist, authorized to honor all Trane warranties and guarantees. We also install and service all makes and models of heating and air conditioning equipment. Our flat-rate pricing and satisfaction guarantee demonstrate our commitment to customer service.