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Delta Gift Card Shutdown?

Thank you to reader ArmyGrunt07 who reports:

Just executed my 2019 Delta gift card purchases on my AMEX PRG and it is now showing up as one total combined charge (Rather than two $50 charges like) and instead of the description reading “Delta Airlines – Atlanta” I’m now getting “Delta CSTAR GFTCRD.” Looks like they made some unfortunate changes in the new year. Thankfully i switched my Platinums to American Airlines to take advantage of the larger gift cards that I’m now hoping will still work out fine.

I verified that they used a desktop computer and the delta.com website, it appears like the servicer they use for the App is now handling the web transactions. This means the charges are no longer valid for reimbursement.

So I have always been cautious in the new year and take it slow. I charged $200 for American Airlines and have yet to be reimbursed myself. Any one out there willing to share their experiences?

The person you quoted above sounds to me like they’re lying and used the mobile browser. My Delta gift card purchase on Jan 2nd broke out into 4 $50 purchases from DELTA AIR LINES ATLANTA. No statement credit yet but the benefits page does show $200 credit used for 2019.

Not sure why i would “lie” to a fine person like Derp, but i definitely logged into my Delta account as i have before and then purchased my AA gift cards at the same time (which worked fine). Hopefully this was some sort of one-off glitch or issue that i had? I don’t think reaching out to AMEX or Delta would be ideal since gift cards aren’t technically supposed to work, but instead I’m planning to retry later this month with a couple individual $50 transactions after my other pending gift cards are reimbursed. Glad to hear others aren’t running into the same issue!

Just FYI in case you guys didn’t already know, there are flyertalk threads dedicated to data points on each airline reimbursements in regards to the platinum airline credits. Here is the delta one that shows several people confirming that it shows that it is still working under the benefits tab. Again the credits should likely post tonight or tomorrow.

Sorry, I shouldn’t have put it that way. It’s just that your situation sounds like everyone who has used the mobile browser to purchase a gift card, and I did not have the same experience nor have I seen similar datapoints on flyertalk. I hope things work out for you!