Qxpress is the default delivery option in our shop and we only recommend Qxpress to buyer. Because it is faster,come with insurance and tracking number.Seller will update tracking in the system once order confirm. If there are any loss/delay/damage of product in the transit, buyer are to hold Qxpress responsible. Qxpress customer service can be reached at info@qxpress.sg

Singpost Normal mail is the cheapest shipping method in Singapore.However it is not trackable,and Singpost will not be responsible if the item is lost and there is no way to recover the parcel. The singpost delivery period is 5-14 working days to deliver exclusive of weekend and PH, and sometimes it may even take up one month to deliver.

For buyer want to change to normal mail for a cheaper shipping rate, please take note by doing so, you have agreed that buyer will take ALL RISK during transit if there is any Missing/Broken/damage parcel occurs.

Qxpress is the default delivery option in our shop and we only recommend Qxpress to buyer. Because it is faster,come with insurance and tracking number.Seller will update tracking in the system once order confirm. If there are any loss/delay/damage of product in the transit, buyer are to hold Qxpress responsible. Qxpress customer service can be reached at info@qxpress.sg

Singpost Normal mail is the cheapest shipping method in Singapore.However it is not trackable,and Singpost will not be responsible if the item is lost and there is no way to recover the parcel. The singpost delivery period is 5-14 working days to deliver exclusive of weekend and PH, and sometimes it may even take up one month to deliver.

For buyer want to change to normal mail for a cheaper shipping rate, please take note by doing so, you have agreed that buyer will take ALL RISK during transit if there is any Missing/Broken/damage parcel occurs.

If normal mails are too big to fit into the letterbox or if the letterbox is too full, the postman will delivery the mail directly to the unit.
If no one was around, they would just bring the parcel back to the nearest post office (nearest as in nearest one on map). Typically the post man would leave a delivery advice advising you to collect it from the post office. However, at times, if they didn’t bring the slip out, they may not inform you.
Hence, you need to proceed to your nearest post office to check with the staff.

Firstly, Please contact seller for help. Double-check whether it was mailed out and get these information: Size of parcel, colour and description of packaging (box? paper envelope? polymailer?), Also ask for any proof of delivery if any
1. Call 1605 and ask for the contact number of:
– your nearest post office (nearest in terms of location on the map, the one which usually hold your mails when no one is around)
– the regional HQ in charge of your area (area = first 2 digit of mailing address)
– return mail unit
2. Go down to the nearest post office
when calling/enquiring on your parcel, be sure to state it’s a normal mail (hence there is no RA or tracking number). When you mention ‘normal mail’, the typical reply: “oh for normal mail we can’t track…”, still, let them know you understand that but request for them to search for it anyway