“For a second year in a row, a majority of real estate firms have a positive outlook on profitability, with 91 percent of all firms expecting their net income to increase or remain the same over the next year,” said NAR President Tom Salomone.

“Although there is an overwhelmingly positive outlook, low inventory and high prices have led to an overall decrease in real estate firm’s sales volume since last year’s report.

Specifically, the total number of firms that expect profitability (net income) from all real estate activities to increase within the next year dropped four percentage points from 2015 (68 percent) to 2016 (64 percent).

That number includes a mix of commercial, large (four or more offices) and residential real estate firms.

A firm’s size strongly influences its sales volume, the report noted. Firms with one office reported median brokerage sales of $4.5 million in 2015, compared to large brokerage’s median sales volume of $203.8 million.

Where does the majority of real estate business come from across firms? According to the report, referrals and referrals and repeat business still take the cake:

Customer inquiries from past client referrals (30 percent)

Repeat business from past clients (30 percent)

Websites (10 percent)

Social media (7 percent)

Open houses (2 percent)

NAR 2016 Profile of Real Estate Firms

Agent recruitment heats up

In addition to measuring industry outlook, NAR’s report also offers insight into the “business characteristics and activity of firms” as well as the “benefits and education provided to agents.”

Two big factors that drive broker business strategy are agent recruitment and retention. According to the report, 43 percent of firms anticipate increased competition over the next year from “non-traditional” firms (compared to 45 percent in 2015, a slight decrease).

However, 46 percent expect competition with virtual firms to heat up, a five percentage point increase from last year. Less than a fifth of respondents (17 percent) think that brick-and-mortar firms will be an increased threat.

“The sense of competition has fueled more recruitment since the 2015 survey,” NAR noted. “Forty-seven percent of firms reported they are actively recruiting sales agents in 2016, up from 44 percent in 2015.”

The pressure to recruit appears to be more acute at large firms with four offices or more (88 percent of which are actively scouring for agents) compared to firms with one office (39 percent).

Smaller firms — which are far more common, with 78 percent of total firms reporting having only one office — are growing, however. The one-office firm in 2016 generally has three full-time real estate licensees, an uptick from an average of two recorded last year.

Obstacles ahead

NAR also asked respondents to disclose the biggest challenges they foresee over the next two years.

“Firms also predicted the effect different generations of homebuyers will have on the industry,” NAR reported.

“According to the study, 48 percent of firms are concerned with Generation Y’s ability to buy a home due to stagnant growth, the job market and their debt to income ratios. Forty-six percent of firms are concerned about the recruitment of Gen Y and Gen X real estate professionals.”

According to NAR, “the 2016 Profile of Real Estate Firms was based on an online survey sent in July 2016 to a national sample of 147,835 executives at real estate firms. This generated 4,567 useable responses with a response rate of 3.1 percent.”