What is the Airtel Money/KQ business number to be used?

The Airtel Money platform does not have use of a business number. Airtel Money uses a feature called Nick Name/Business Name. Enter the Nick Name/Business Name ‘KQPAY’ in the ‘To Nick Name/Business Name ’ function on the Airtel Money Menu and proceed with the instructions

How much does it cost to purchase a KQ ticket via Airtel Money?

What should I do if I make an error when entering the Reference number?

In the event that you make an error when paying for your ticket kindly contact Kenya Airways Contact Center on the following numbers:Landline: +254- (0)20-327 4747Mobile: +254 - (0)711 - 02 4747 or +254 -(0)734 10 4747
Your normal call charges will apply. If calling from outside Kenya, dial country code +254 as shown above and drop the (0) in the telephone number.

How much money do I send to Kenya Airways when paying for my ticket?

The value to be paid is the value of the ticket advised to you by either the Contact Center Agent or quoted on Kenya Airways website. For example, if the ticket value provided by Kenya Airways is Ksh. 20,000 then you will need to send only Ksh.20, 000 to the “KQPAY” Nick Name/Business Name via Airtel Money. If your Kenya Airways ticket price is over Ksh.70, 000 please send the Airtel Money payment in two Airtel Money transactions, as the Airtel Money transaction limit of Ksh.70,000 still applies. For example, to pay Ksh.95,000 you could first pay Ksh. 70,000, and then Ksh. 20,000.

Will ticketing for my payment be done immediately once I make my Airtel Money payment?

Once Kenya Airways confirms that the payment has been made against your reference number, we will then ticket the payment and send you and SMS with your Ticket Number.

What proof of purchase will I receive?

Your ticket will be availed to you through the forwarding email address you have provided. You will also receive an SMS with your ticket number that you can print out at any Kenya Airways Sales Office.

What if I need a Refund?

What will I present at the airport as confirmation for my booking and payment?

Your ticket will be availed to you through the forwarding email address you have provided. You will also receive an SMS with your ticket number that you can print out at any Kenya Airways Sales Office.

Your ticket will be availed to you through the forwarding email address you have provided. You will also receive an SMS with your ticket number that you can print out at any Kenya Airways Sales Office?