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Scenario 1

Acme Ltd utilizes Dynamics CRM's out-of-box Sales module capabilities to capture leads from across three global sales offices and process them through lead qualification and the opportunity management lifecycle:

The following are the three global offices:

New York head office, USA

London sales office, UK for Europe

Mumbai sales office, India for Asia

The requirements of Acme Ltd are as follows:

Central reporting of opportunity management at the New York head office

Lead capture and qualification based on the location

Opportunity management

The following steps explain the process adopted by Acme Ltd for capturing leads, filling ...

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