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Smartphones

Smartphone questions? Ask a smartphone technician for answers

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Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

a new iPhone 7. I can't log into DirectTV User ID is not authorized. When I check to get user ID, it says***@******.*** which has been my ID for a long time. It had just sent me my ID and then I tried… read more

Computer fixed .... I think. Now my phone is asking for a 4character password ***** I do not have. This has been an issue for a while. I called before and the guy sidetracked and forgot about it. I ha… read more

I have a new phone, I got locked out that phone. I used the email + password ***** I set up the account and I was able to unlock my phone. My phone is locked again, I cannot unlock phone using the use… read more

I have a work issued iPhone 6. There are some personal bank related messages I had in a chat app called Viber with some pictures. I deleted the messages on Viber. Can the job restore the phone and acc… read more

BlackBerry Curve 9360 - device is locked How do I unlock device when password ***** known? Somehow I managed to lock phone while I was trying to set-up e-mail. I have made 7 attempts to unlock using v… read more

My iPhone not accepting my password. It said locked for 1 or 2 minutes. i tried later and it said your iphone is locked for 5 minutes and then I waited again, now when I tried it has been locked for 1… read more

I received a smart phone for Christmas and have been trying to access facebook from it. Facebook then locks access saying that someone else is trying to access it from a different location. It is me t… read more

i just tried to down load blackbery desktop software and back up my blackberry 8310 info n it but it kpt asking m efor teh password XXXXX i kept entering it. so i disconnected the phone from the desk … read more

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

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He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.