Introduction to Pooled availability

Pooled availability is a powerful feature that combines the availability of multiple team members and displays this to Customers as a single booking calendar. When Customers select a time, the booking is automatically assigned to the team member.

Pooled availability is a Customer-focused distribution method that should be used if providing Customers with the maximum number of time slots is most important. Pooled availability can be used in multi-user scenarios, single user scenarios and in resource and location scheduling. You can setup Pooled availability in a Master page using Static rules or in a Resource pool. See a live demo

We have created a video to help explain this feature:

ScheduleOnce offers two types of Pooled availability:

1. Standard Pooled availability: This distribution method provides Customers with the maximum amount of time slots while assuming that all team members are equally qualified to receive the booking. With Pooled availability, booking assignment is based on the longest idle time concept. When a Customer selects a time on your Master page, we first check which Booking pages are available at the time selected by the Customer. Then, we assign the booking to the Booking page with the longest idle time, meaning the Booking page that hasn’t received a booking for the longest amount of time.

2. Pooled availability with priority: This is a hybrid distribution method which provides Customers with the maximum amount of time slots while also giving priority to specific team members. With Pooled availability with priority, booking assignment is based on team members' priority ranking. When a Customer selects a time on your Master page, we first check which Booking pages are available at the time selected by the Customer. Then, out of the available Booking pages, we assign the booking to the Booking page with the highest priority. If there are multiple Booking pages with the highest priority ranking, we assign the booking to the Booking page with the longest idle time. This is whichever Booking page hasn’t received a booking for the longest amount of time.