Transcript of "Customer Success Software"

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Customer Success Software

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Business and Project Planning
Delivering Customer Success for Leading Brands in
Software, Technology, Manufacturing and Service.

3.
Driving Customer Success by Solving Knowledge
Fragmented - Solved
“[Product knowledge] is spread over more than 30 systems and seven formats. Every
department is using something different.” - Remington
Inconsistent - Solved
“I have no idea what we’re responding with across most of our support channels.” - HTC
Hard to update - Solved
“It takes us 18 months, maybe longer, to update knowledge across our support channels.
We can’t say for certain that it has been updated.” – HP
Collaboration and Feedback - Solved
“The people closest to our customers need to contribute to and provide feedback on
[knowledge], but we’re still using PDF and printed materials.” – Verizon
No analytics, no SEO - Solved
“I can tell you which articles support is using, but we have no clue what else is being used
by customers and [prospects] or how this affects our business.” - Blackboard

13.
Contact Us
Get a 20 minute tour of live customers’ success sites and
metrics and learn:
• Best practices in customer success.
• Proven techniques for improving user adoption and
renewals.
• New ways to improve customer service.
• How to create a self-improving cycle of customer
success as a by-product of supporting your customers.
www.MindTouch.com
@MindTouch
Info@MindTouch.com
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