topic Re: Mobile data and wifi issues - All Carriers in Galaxy S10https://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/506369#M6127
<P><LI-USER uid="4436804"></LI-USER>&nbsp;Okay I have found recently an issue about sending pictures. Open camera app and go to settings under pictures tap "save options" and then disabled HEIF photo format. This format is not MMS friendly.</P>
<P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="20190319_222137.jpg" style="width: 189px;"><img src="https://us.community.samsung.com/t5/image/serverpage/image-id/34317i271E1857BA94A3BB/image-size/medium?v=1.0&amp;px=400" title="20190319_222137.jpg" alt="20190319_222137.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="20190319_222104.jpg" style="width: 189px;"><img src="https://us.community.samsung.com/t5/image/serverpage/image-id/34318iD9599EAF61487E94/image-size/medium?v=1.0&amp;px=400" title="20190319_222104.jpg" alt="20190319_222104.jpg" /></span></P>Mon, 25 Mar 2019 19:51:59 GMTRedDragon2019-03-25T19:51:59ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/478569#M3650
<P>Let me start by saying I've escalated 3 tiers of tech support through sprint directly before I landed here.&nbsp;</P>
<P>&nbsp;</P>
<P>I have a s10+ and my wife has a s10. Our mobile data connection where we live isn't the best and rely heavily on wifi.</P>
<P>&nbsp;</P>
<P>WiFi calling is somehow conflicting with sprints network. I drop calls anytime I use it as well as get a location timeout message from the wifi calling app.&nbsp;</P>
<P>&nbsp;</P>
<P>I also cannot send mms via wifi, only data which worked on my note 8 and s9.&nbsp;</P>
<P>&nbsp;</P>
<P>Calls drop often whether on wifi calling or mobile network. Sprint believes this to be a device issue. My daughter's LG tribute (free phone) can send mms via wifi and has zero issue with wifi calling. Multiple people on sprint community also experiencing same issues.&nbsp;</P>
<P>&nbsp;</P>
<P>I have updated prl as well as profile and refreshed network settings on my side as well on carrier. I'm seeing multiple reports of other s10s having similar problems.</P>
<P>&nbsp;</P>
<P>Just bought 2 phones that pick and chose when they want to work for a whole lot of money.&nbsp;</P>Thu, 11 Apr 2019 21:48:30 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/478569#M3650Savededa2019-04-11T21:48:30ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/473703#M5786
<P>My galaxy s10 will not connect to sprint's LTE network. It will connect to 3g which is super slow. Does anyone have a fix for this? I reached out to sprint tech support but they didnt have a solution.</P>Mon, 25 Mar 2019 19:55:04 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/473703#M5786user9hyl10Eyjl2019-03-25T19:55:04ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/473724#M5787
<P>Mines doing the same thing.&nbsp; Super slow and texts wont thru</P>Mon, 25 Mar 2019 19:55:24 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/473724#M5787userCZ2N7siENJ2019-03-25T19:55:24ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/473725#M5788
<P>Thank you so much for providing that information,&nbsp;we can understand your frustration.&nbsp;However;&nbsp;Sprint is your mobile data provider, and we would recommend taking your device to your carrier for assistance with accessing their network.</P>Mon, 25 Mar 2019 19:55:38 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/473725#M5788SamsungZell2019-03-25T19:55:38ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/474212#M5789
<P>I can't activate at all on to Sprint. Called Sprint and they said to go to the store. Store said they don't have a sim card for S10.&nbsp; Maybe in a week or so</P>Mon, 25 Mar 2019 19:56:23 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/474212#M5789userKgUBszwdoQ2019-03-25T19:56:23ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/474280#M5790
<P>Same</P>Mon, 25 Mar 2019 20:41:35 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/474280#M5790user1LHiF5xSAy2019-03-25T20:41:35ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/477932#M5801
<P>My new Galaxy s10 plus randomly disconnects and reconnects to the network. I took it to a Sprint store and with the help from another Sprint store employee, no one was able to figure out the problem. I checked other message boards and I am not the only one experiance this issue. I never had this issue with my Galaxy s8 plus. Samsung please find a fix for this.&nbsp;</P>Mon, 25 Mar 2019 20:48:22 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/477932#M5801AMorris9172019-03-25T20:48:22ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/477964#M5802
<P>I had the issue with mine a rep at a repair center did this for my phone.</P>
<P>&nbsp;</P>
<P>Enter data programming mode by Opening the Phone app and dial ##3282# &gt; EDIT&gt; ENTER MSL 000000 &gt; OK &gt; LTE &gt; Band41 Enabled &gt; Deselect &gt; Reboot device.</P>Mon, 25 Mar 2019 20:48:40 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/477964#M5802MachineGod2019-03-25T20:48:40ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/478019#M5803
<P>Thanks for the response. I have also tried this and it actually made it worse.&nbsp;</P>Mon, 25 Mar 2019 20:53:49 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/478019#M5803AMorris9172019-03-25T20:53:49ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/482281#M3920
<P>@ Savededa&nbsp;Thanks for reaching out. I believe this article <A href="http://www.samsung.com/us/support/troubleshooting/TSG01001240/" target="_blank" rel="noopener">here</A> will assist you with your issue.</P>Mon, 25 Mar 2019 18:49:13 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/482281#M3920SamsungQue2019-03-25T18:49:13ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/482454#M3947
<P>Unfortunately it doesn't&nbsp; my s10 has issues with mms and wifi calling whereas my daughters LG phone works perfectly all on the same network. I have an s10 and s10+ with these issues</P>Mon, 25 Mar 2019 19:10:20 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/482454#M3947Savededa2019-03-25T19:10:20ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/482792#M3981
<P><LI-USER uid="9062813"></LI-USER> Have you reached out to your carrier and tried swapping out your sim card?</P>Mon, 25 Mar 2019 18:50:16 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/482792#M3981SamsungQue2019-03-25T18:50:16ZConnectivityhttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/485303#M19108
<P>I just activated 2 unlocked s10 plus phones on sprint and neither of them want to load anything. It says lte+and 3 bars but it just wont load web pages. Can anyone help.&nbsp; &nbsp;Thanks</P>Sat, 16 Mar 2019 00:33:45 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/485303#M19108forlife2019-03-16T00:33:45ZRe: Connectivityhttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/485362#M19109
<P>This may sound redundant but have you tried turning them off completely, waiting a couple seconds, and then turning them on again? It may be a connectivity issue with the atena bands (thick case could weaken connection) or your carrier. If this is not helpful, contact Samsung within the Samsung Members app.</P>
<P></P>
<P>Hoped this helped,</P>
<P> -jr</P>Sat, 16 Mar 2019 00:42:01 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/485362#M19109Iamtheonlyjuan2019-03-16T00:42:01ZRe: Connectivityhttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/485378#M19110
<P>Theres a problem with sprint a band 41, you need to disable it. Use band 25 or 26. Seems to work</P>Sat, 16 Mar 2019 00:43:56 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/485378#M19110userMrC8X6gu632019-03-16T00:43:56ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/489453#M5804
<P>Update</P>
<P>&nbsp;</P>
<P>I actually went back to redo these steps but I also deactivated band 25 and now my phone works fine.</P>Mon, 25 Mar 2019 20:55:11 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/489453#M5804AMorris9172019-03-25T20:55:11ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/489614#M4491
<P>I have the galaxy s10 plus and having similar issues. I cant send mms over wifi either. I also will have lte data then all of a sudden absolutely no service period. I restart my phone and its the same thing again. Ive never had this issue with my note 8. I have sprint as well. My friend last night at work who has sprint and an old apple generation had lte bars while I had no service at all for data, texting, and calls.&nbsp;</P>Mon, 25 Mar 2019 18:51:22 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/489614#M4491userQ6orQkb6t82019-03-25T18:51:22ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/492698#M5817
<P>I preordered a S10 plus through Sprint and received it on March 6th. The first week of it was fantastic. The last 2 days have been horrible. I started experiencing mobile data connection issues. Basically as if I was in a bad spot with no reception. I would get this notification, "Unable to establish a wireless data connection" all day, throughout various times of the day and pretty frequent at that. I would drop down to 3G or no service at all. That made daily use a pain not having apps load properly or fully.</P>
<P>&nbsp;</P>
<P>Today, March 17th, I chatted with Sprint online chat support and have done everything from updating PRL, profile, and making sure all the current updates were done. Sprint tech support even did some stuff on their end to try and help my situation, but I was told everything checked out on their end and no outages in my area that should affect my mobile data connections/service. Then at the end of the chat, I was told that it's a common issue at the moment with the S10's and that Samsung is aware and an update should be rolling out, so I just have to deal with it for the time being.<BR /><BR />Is anyone else who has a S10 having mobile data connection issues?&nbsp;</P>Mon, 25 Mar 2019 21:05:15 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/492698#M5817Vong2019-03-25T21:05:15ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/493188#M5818
<P>YES!! I have the s10+ with Sprint and it's the same thing.&nbsp; It's horrible.&nbsp; Even my connection over wireless is unstable!!</P>Mon, 25 Mar 2019 21:04:40 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/493188#M5818userj6rFN5dVEW2019-03-25T21:04:40ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/493381#M5819
<P>I have issues with wifi only. Sometimes I get full bandwidth and 90% of the time I get .8 Mbps out of my 400 meg service, keep in mind when I do a back to back speedtest with my iPhone I get 450megs down</P>
<P>&nbsp;</P>
<P>I'm super frustrated with this.&nbsp;</P>Mon, 25 Mar 2019 21:04:53 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/493381#M5819user91oAOB0Mw02019-03-25T21:04:53ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/493718#M5820
<P>Same here. We have 2 new phones that are only usable on wifi. Have been trying to reach sprint for 2 days through phone or chat and can't talk to a customer service representative&nbsp; So frustrating&nbsp;</P>Mon, 25 Mar 2019 21:07:47 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/493718#M5820userGHTiuGjuDc2019-03-25T21:07:47ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/494154#M5791
<P>There is a large number of people seeing this issue. What I find ironic is that Samsung points the finger at sprint and Sprint tells us Samsung is working on a fix. Question is are you both lying or are you guys actually doing something about this ?</P>
<P>Please read this thread</P>
<P><A href="https://community.sprint.com/t5/Samsung/Galaxy-s10-plus-wont-stay-connected-to-LTE/td-p/1035678/page/1" target="_blank" rel="noopener">https://community.sprint.com/t5/Samsung/Galaxy-s10-plus-wont-stay-connected-to-LTE/td-p/1035678/page/1</A></P>
<P>&nbsp;</P>
<P>&nbsp;</P>Mon, 25 Mar 2019 19:55:50 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/494154#M5791usergdWROhFUTq2019-03-25T19:55:50ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/494335#M5792
<P>You should switch to T-Mobile. I've had LTE phones with all the major carriers and T-Mobile by far has the fastest LTE network.</P>Mon, 25 Mar 2019 20:44:43 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/494335#M5792dcessex2019-03-25T20:44:43ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/494356#M5793
<P>Had the same problem before with my iphone X. It was a issue with the line. They had to assign a whole new number for it to work.</P>Mon, 25 Mar 2019 20:47:14 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/494356#M5793Samsung_froawWo2019-03-25T20:47:14ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/494988#M5821
<P>Yes myself and a friend of mine are having the same issue. Sprint told her that it's a Samsung issue.&nbsp;&nbsp;</P>Mon, 25 Mar 2019 21:08:03 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/494988#M5821userfr07AAc3oR2019-03-25T21:08:03ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/495019#M5822
<P>I ve had the same issue a&nbsp; Representative of Sprint told me to turn off my phone for a couple hours because the update was gonna happen and never did I'm currently waiting but there is a way to get your money back for the days that the phone was not working I was told and they saved the messages</P>Mon, 25 Mar 2019 21:08:57 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/495019#M5822userLbJd9mmvvE2019-03-25T21:08:57ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/495041#M5823
<P>Check your data roaming settings.</P>
<P>Settings &gt; connections &gt; mobile networks &gt; roaming</P>Mon, 25 Mar 2019 21:09:27 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/495041#M5823userVoWQARa0Ls2019-03-25T21:09:27ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/495058#M5824
<P>I'm having connectivity issues with my Samsung Galaxy S9+ as well. My internet doesn't connect sometimes. Also my mobile hotspot is not working.</P>Mon, 25 Mar 2019 21:10:21 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/495058#M5824Samsung_hUPnVMC2019-03-25T21:10:21ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/495353#M5825
<P>Same here. Preorder through Sprint. Sometimes it'll even say LTE but when I go to load a webpage the browser will say No Internet.</P>Mon, 25 Mar 2019 21:10:46 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/495353#M5825userBorv60i7qD2019-03-25T21:10:46ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/495381#M5826
<P>I have an S10+ also Sprint and have had no issues until I was in a specific area (South Bend, IN) and then saw many instances of people having the issues. When I left that area my data was just fine and have been since</P>Mon, 25 Mar 2019 21:12:03 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/495381#M5826useri17USmIAxp2019-03-25T21:12:03ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/495420#M5827
<P>I have all my roaming enabled to allow data usage if I'm in areas where I'm roaming.&nbsp;</P>Mon, 25 Mar 2019 21:09:56 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/495420#M5827Vong2019-03-25T21:09:56ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/495460#M5828
<P>I have areas in town where I know there are dead spots where I do get less than better service. But this happens every 15-30 mins and I can be anywhere and I would lose service. Phone is barely usable at this point.</P>Mon, 25 Mar 2019 21:14:36 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/495460#M5828Vong2019-03-25T21:14:36ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/495521#M5829
<P>Found a Reddit thread on this topic as I'm having the issue as well. It's an LTE banding issue... My phone had no data like everyone in here but my wife's phone is perfectly fine. I managed to get mine working again (only at 12ish Mbps though). For those wanting to give it a whirl:</P>
<P>&nbsp;</P>
<P>Go to your dialer and dial ##3282#. This launches a menu.</P>
<P>Hit Edit &gt; MSL &gt; type 000000 &gt; Ok &gt; LTE &gt; Band # &gt; Disable &gt; reboot phone</P>
<P>&nbsp;</P>
<P>Some had success after disabling Band 41. I had to disable both 41 and 25. Now I guess I just wait for an update....</P>Mon, 25 Mar 2019 21:12:16 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/495521#M5829userWXJzr4VVQN2019-03-25T21:12:16ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/495547#M5830
<P>Has anyone here tried to have their phone swapped out for another one of the same device and had success that way? I'm on my 11th day and was told I had 14 days to swap out if I needed to. I'm tempted to swap out and see if it helps, but if it doesn't, I may just have wait for a hopeful update.</P>Mon, 25 Mar 2019 21:12:38 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/495547#M5830Vong2019-03-25T21:12:38ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/495743#M5832
<BLOCKQUOTE><HR /><LI-USER uid="4191789"></LI-USER>&nbsp;wrote:<BR />
<P>Same here. Preorder through Sprint. Sometimes it'll even say LTE but when I go to load a webpage the browser will say No Internet.</P>
<HR /></BLOCKQUOTE>
<P>This is my issue as well. Highly annoying and frustrating</P>Mon, 25 Mar 2019 21:11:17 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/495743#M5832Makaroni2019-03-25T21:11:17ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/496974#M5833
<P>the problem lies in sprint sim car programing. so a new phone would not fix it. other carriers are not having this issue. this issue is depented on the type of tower you are connected to. that why somtimes its ok and somtimes not. was told by many people that a update would roll out to fix this issue(how soon hard to tell). trust me if its hardware related sprint and samsung would stand by it and replace the phone even after 14 days. EASY FIX (for now) got to settings-connections-mobile networks- and change network mode to CDMA that will put the phone in 3g which is faster then the slow 4g lte. got my s10+ too i have no data at home and work but have data in other towns near by. just got to manage this happens with new phone lunches they can have bugs.</P>Mon, 25 Mar 2019 21:12:54 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/496974#M5833userqeNwanSrxH2019-03-25T21:12:54ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/496992#M5019
<P>I also have the s10+ and so does my friend our carrier told her it's a Samsung issue and nothing they can do but offer a loaner until Samsung fixes the issue with a software patch.</P>Mon, 25 Mar 2019 18:51:34 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/496992#M5019userfr07AAc3oR2019-03-25T18:51:34ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/499462#M5806
<P>This is now my second S10+ because they wont maintain a connection.&nbsp; It will show I have service from my carrier yet the web browser will tell me "no network connection" "your offline". I would believe it could be the carriers network however my wife's S10 plus works perfect and my old S8+ never had these issues. Is this happening to anyone else?&nbsp;</P>Mon, 25 Mar 2019 20:59:49 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/499462#M5806onlywhenitworks2019-03-25T20:59:49ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/499932#M9476
<P>I have done everything in my power to fix the fact that I am only getting 7mbps of data since I got my s10+. I have even received a new phone. Sprint says it is an incompatibility with the new phones and they dont know why yet. (At least that is what my local sprint store says). I am getting upset and about ready to just switch to an Iphone!</P>Thu, 28 Mar 2019 17:27:14 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/499932#M9476userTjQ3lwBXQ22019-03-28T17:27:14ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/500035#M5794
<P>Give this thread a&nbsp; try:&nbsp;<A href="https://us.community.samsung.com/t5/Galaxy-S10/Random-Disconnect-from-Sprint-LTE/m-p/477932#M3607" target="_blank" rel="noopener">https://us.community.samsung.com/t5/Galaxy-S10/Random-Disconnect-from-Sprint-LTE/m-p/477932#M3607</A></P>Mon, 25 Mar 2019 19:56:04 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/500035#M5794SamsungAdam2019-03-25T19:56:04ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/500122#M5807
<P>Do you have your device connected to or searching to connect to WiFi?</P>Mon, 25 Mar 2019 21:00:00 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/500122#M5807SamsungMod232019-03-25T21:00:00ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/500154#M5808
<P>I had the same issue. Ended up exchanging the phone for a new one. I am now scared to download the update that is sitting out there.</P>Mon, 25 Mar 2019 21:03:14 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/500154#M5808userXJbsJfAqOb2019-03-25T21:03:14ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/500804#M5834
<P>Yes! I was having the same issues from day one! I pre-ordered thru Sprint and received my S10+ on 3/6...from the moment I did the smart switch from my S7 Edge the connection became almost non existant. I'm in the Bay Area of California, and I know reading on Reddit's forum, alot of other users were having the same issue. Well, thanks to this guy who figured out how to get around the connection problem. It's obviosly a bandwith issue with the towers. Users in Indiana, New York, Californa and New Mexico are also expeirencing this same data connetion problem. Here are his instructions. It took me 2 minutes to do this and my phone has been working like a champ! I can finally enjoy my 10+! Hope this works for you until Sprint and Samsung send a new update. Good Luck!&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
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<P class="s14dydj4-10 kiAEUp">Found a way to disable Band 41. Enter Data Programming Mode: ##3282# Edit -&gt; Enter MSL: 000000 -&gt; OK -&gt; LTE -&gt; Band41 Enabled -&gt; Deselect -&gt; Reboot. So far seems to fix the issue, given the intermittent nature of problem, will report back with further testing.</P>
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<DIV class="s151baxe-7 bPCktL"><SPAN style="font-family: inherit;">For the past four hours of testing the fix looks good. Compare to lost connection every 3 mins previously I would say the fix works for me. Disabling the Band 41 until Sprint/Samsung pushes the proper fix. My guess is that the code for switching band is messed up. When Band 25 has a much stronger signal and higher priority than 41, it obviously should not switch to Band 41 for no good reason.</SPAN></DIV>
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<P>&nbsp;</P>Mon, 25 Mar 2019 21:13:19 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/500804#M5834userbxcL3X9bdO2019-03-25T21:13:19ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/500819#M5835
<P>I'll have to give that a shot and hope I don't mess it up along the way. Thanks!</P>Mon, 25 Mar 2019 21:15:03 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/500819#M5835Vong2019-03-25T21:15:03ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/500842#M5836
<P>I dealt with this for nearly 2 weeks (got mine on the 6th). Swapped SIM cards, reactivated phone, updated PRL and profile, disabled band 41, everything. Exchanged my phone today, works fine.</P>
<P>&nbsp;</P>
<P>So, here's what I found out. This seemingly only affected preorder phones AND more so if you could not activate your phone without calling it in. Mine would not activate by itself out of the box, it prompted me to call to activate it.</P>
<P>&nbsp;</P>
<P>Call your carriers, insist on an exchange.</P>Mon, 25 Mar 2019 21:15:15 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/500842#M5836userzg3ogUNalu2019-03-25T21:15:15ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/500845#M5837
<P>I had the same issue but when I took my phone to the sprint store I found out that if you pre-ordered the phones it didn't come with the network card (Sim card) and if you are using the network card from your previous device you will have these issues. So they swooped out my S10+ and they put in the correct network card because I was using the one from my S8+ and every since then I have not had anymore issues. I was told of your using the old network card you will have these issues and they are unsure to why the pre-ordered phones didn't come with the network card.</P>
<P>&nbsp;</P>
<P>I then told them that they are going to have a lot of customer complaints due to this foolishness.</P>Mon, 25 Mar 2019 21:15:28 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/500845#M5837userqZm3AiJg5b2019-03-25T21:15:28ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/500945#M5838
<BLOCKQUOTE><HR /><LI-USER uid="7045336"></LI-USER>&nbsp;wrote:<BR />
<P>I dealt with this for nearly 2 weeks (got mine on the 6th). Swapped SIM cards, reactivated phone, updated PRL and profile, disabled band 41, everything. Exchanged my phone today, works fine.</P>
<P>&nbsp;</P>
<P>So, here's what I found out. This seemingly only affected preorder phones AND more so if you could not activate your phone without calling it in. Mine would not activate by itself out of the box, it prompted me to call to activate it.</P>
<P>&nbsp;</P>
<P>Call your carriers, insist on an exchange.</P>
<HR /></BLOCKQUOTE>
<P>I actually went to sprint yesterday and told them about my situation. One of the Samsung certified repair techs at that location said swapping my phone may not fix it. I told them I wanted to swap it just in case it would fix it and that I was still in my 14 day exchange period.&nbsp;</P>
<P>&nbsp;</P>
<P>Needless to say, it did not fix it. During my 40 minute drive home, I didn't lose connection, but today, I lost mobile connection a handful of times. So swapping didn't fix it for me, but it didn't happen as often, I think. Let's hope Samsung/Sprint rolls out an update soon. I really want this phone to work! It was great for exactly 7 days, then fell on its face.&nbsp;</P>Mon, 25 Mar 2019 21:15:43 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/500945#M5838Vong2019-03-25T21:15:43ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/501425#M5839
<P>Thank you! Did this and it worked!</P>Mon, 25 Mar 2019 21:13:07 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/501425#M5839usern5i2QQnHYz2019-03-25T21:13:07ZS10+ losing connectionhttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/501502#M19572
<P>S10+ loses connection. I lose GPS location or internet connection. even while I'm using a app I lose connection. I have to restart my phone multiple times a day to get the connection back. </P>
<P></P>
<P>does this happen to anybody? </P>
<P></P>
<P>also how can I fix the problem?</P>
<P></P>
<P> I had no problems with my S9+ now i upgrade and now have problems I use my phone for business. i lose business when i get the disconnect for mobile data or internet.</P>Tue, 19 Mar 2019 01:09:44 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/501502#M19572userx6WR3EVYLk2019-03-19T01:09:44ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/501530#M5840
<P>I'm having the same issue but I dont have sprint. it's the phone itself I believe. I have been turning on and off airplane mode and that seems to work</P>Mon, 25 Mar 2019 21:17:51 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/501530#M5840userx6WR3EVYLk2019-03-25T21:17:51ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/501756#M5841
<P>Yes! Exact same issues, except I only had good service for maybe 3 days. Nothing I do or update on my phone makes the service any better. My phone is also UNLOCKED and connected to Sprints Network, and it's the worst service I've ever had with them. My dang wifi doesn't even take over half the time when I'm at home, just to download a picture message. To top it off, texting on this thing blows! S10+ user</P>Mon, 25 Mar 2019 21:19:22 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/501756#M5841userFuKBHi09KB2019-03-25T21:19:22ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/501779#M5842
<P>I'm With Verizon and so far, no issues at all, I also have pre-ordered, it's really fast, good battery life and in general works fantastic...</P>Mon, 25 Mar 2019 21:19:52 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/501779#M5842Raminino19712019-03-25T21:19:52ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/501836#M5809
<P>No I have turned off wifi and just trying to connect to network, it appears Sprint which is my carrier is currently having issues. They have no clue how to fix it currently and I have been told to deal with it until they find a patch.</P>Mon, 25 Mar 2019 21:00:31 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/501836#M5809onlywhenitworks2019-03-25T21:00:31ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/501841#M5843
<P>Resetting your connection settings might work as well. Just search for reset on the settings menu and you will be looking for RESET NETWORK SETTINGS and you will be good. I have not had this problem but thats how I fix WIFI issues</P>Mon, 25 Mar 2019 21:20:07 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/501841#M5843BAEZJuan2019-03-25T21:20:07ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/501854#M5844
<P>Same thing with me on sprint to. Also problem area with wifi calling location issues and sending pics with wifi and wifi calling. Just like when the S9 was released it had all the same problems.</P>Mon, 25 Mar 2019 21:20:40 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/501854#M5844userudLI3uweur2019-03-25T21:20:40ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/501871#M5810
<P>My 2nd phone worked great for roughly 5 days and then BAM out of the blue exact same issue my first one had. I talked to my local Sprint store and they have 1 other case that came in after I complained and they are having the exact same issue. Sprint has&nbsp;now refused to replace this second device and told me to&nbsp;deal with Samsung......Samsung says they wont&nbsp;do anything for me and&nbsp;to go through&nbsp;Sprint if im not&nbsp;happy. &nbsp;Funny thing is my Wifes S10 plus works perfectly and we havent had an issue with it. It works so well we can hotspot from in and run my phone and a tablet running netflix and it doesnt miss a beat. GOOD LUCK I AM ABOUT TO SMASH MINE!</P>Mon, 25 Mar 2019 21:03:26 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/501871#M5810onlywhenitworks2019-03-25T21:03:26ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/501914#M5845
<P>Good luck currently on my 2nd phone and was told by Sprint there was nothing they could do for me. I was in-store TODAY&nbsp;as another customer was having the exact same issues as myself and they told us both to stick it out until a fix is figured out. They said it appears to be a software issue yet somehow my wifes S10 plus works perfectly and can run multiple devices through hotspot without missing a beat. I went to a local best buy store that has Samsung specific&nbsp;help and they acted like havent heard anything about this being an issue. I have realized after 7 hours of my day wasted today that at this point I currently have a very expensive paper weight.</P>Mon, 25 Mar 2019 21:21:50 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/501914#M5845onlywhenitworks2019-03-25T21:21:50ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/501933#M5846
<P>I been reading this complaint frequently via the internet it seems to be very limited to sprint customers.</P>Mon, 25 Mar 2019 21:23:24 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/501933#M5846Chad12762019-03-25T21:23:24ZRe: S10+ losing connectionhttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/501935#M19573
<P>I will go on a limb and guess you are either with Sprint or Possiby T-Mobile since they are working on a merger. It is a known issue currently and am on my second S10 plus and neither work. I have been told they are working on a "fix" however they have zero ETA</P>Tue, 19 Mar 2019 02:42:35 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/501935#M19573onlywhenitworks2019-03-19T02:42:35ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/501939#M5847
<P>Sprint has horrible service and coverage. Change providers and the problem will go away.</P>Mon, 25 Mar 2019 21:23:35 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/501939#M5847jwalk7122019-03-25T21:23:35ZRe: S10+ losing connectionhttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/501943#M19574
<P>I'm with at&amp;t. I believe it's the phone my carrier says it's not them</P>Tue, 19 Mar 2019 02:46:28 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/501943#M19574userx6WR3EVYLk2019-03-19T02:46:28ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/501945#M5848
<P>I haven't been having any issues with my S10. My phone has working better then my S8+. When I have problems I go to the connections spot in your settings and click on your mobile network. Then click on your network mode and make sure it is in LTE/CMD and it should work better</P>Mon, 25 Mar 2019 21:23:48 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/501945#M5848user9Sjn85P4Hz2019-03-25T21:23:48ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/502135#M5595
<P>I have Sprint and just got s10+ ... am having so many issues!! I miss my 8+.&nbsp; Cannot send MMS.&nbsp; Keep getting "LOCATION TIMED OUT".&nbsp; was on ROAMING for one whole day.&nbsp; And nobody knows how to fix.&nbsp; &nbsp;If I hadn't traded in my 8+, I'd be switching back and returning this and wait til they work out bugs.&nbsp; &nbsp;What good is the fancy camera if you can't send MMS messages??</P>Mon, 25 Mar 2019 18:51:49 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/502135#M5595luvlyt2019-03-25T18:51:49ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/502172#M5849
<P>Yes,&nbsp; yes and yes ... really disappointed thusfar!!</P>
<P>Roaming / Location timeout / cannot send MMS messages .... I,&nbsp; too,&nbsp; have Sprint,&nbsp; have been to the store 3 times,&nbsp; they try and help but to no avail!&nbsp; Hopefully a patch ... will be available soon,&nbsp; if not,&nbsp; going to request my old s8+ phone back.&nbsp; I bought the s10+ / 1TB ... so not sure if that has anything to do with it.&nbsp; &nbsp;Thank you for sharing!!</P>Mon, 25 Mar 2019 21:24:00 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/502172#M5849luvlyt2019-03-25T21:24:00ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/502182#M5602
<P>I've had nothing but problems with my service since getting the 10+ and it doesn't seem like anyone knows what to do to help.&nbsp; Phones say that we have LTE but I get a notice saying we're maxed out on roaming data.&nbsp; I'm paying almost $300 a month for junk</P>Mon, 25 Mar 2019 18:50:28 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/502182#M5602usercpTHB1mBky2019-03-25T18:50:28ZRe: S10+ losing connectionhttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/502272#M19575
<P>First i have heard of it not being an issue directly with a sprint or t-mobile customer. I am currently DEMANDING a third device with my fingers crossed.&nbsp; Shame 1 works flawlessly yet the 2 i have had are just paper weights.</P>Tue, 19 Mar 2019 04:19:28 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/502272#M19575onlywhenitworks2019-03-19T04:19:28ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/502339#M5615
<P>Yeah I have seen this issue to Mobile data isnt needed anyway use voice over LTE its gave me less dropped calls</P>Mon, 25 Mar 2019 18:50:42 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/502339#M5615Mathew2019-03-25T18:50:42ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/502620#M5632
<P>Refine what I said below Wifi calling isn't needed nor does it work with Samsung phones if you use voice over LTE you should see an improvement if VOLTE is eligible in your area</P>Mon, 25 Mar 2019 18:52:04 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/502620#M5632Mathew2019-03-25T18:52:04ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/502701#M5638
<P><LI-USER uid="9062813"></LI-USER>&nbsp;<LI-USER uid="4436804"></LI-USER>&nbsp; Sprint&nbsp; WiFi-Calling is expected to be unstable since their VoLTE is only active on select market. Was your VoLTE active on sprint on the location you are having issue with? WiFi-Calling will drop calls if the router or internet you are connected to&nbsp; deprioritized VoIP and wifi calling will drop if there is no VoLTE to transfer call to when wifi signal is weak.&nbsp;</P>
<P>&nbsp;</P>
<P>for MMS over wifi. Do you mind downloading Android "Messages" app and try to use that one for the mean time and see if the issue still exist? Android messages is a stock android messages that works on sprint 100% i believe. After that go to advance settings and see if "chat" feature is present and active.</P>Mon, 25 Mar 2019 18:52:33 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/502701#M5638RedDragon2019-03-25T18:52:33ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/502832#M5654
<P>Recently I've fixed the mms issue via prl and profile update. Obviously cannot send mms over wifi to an iPhone.</P>
<P>&nbsp;</P>
<P>VoLTE is switched on but not active in my house because the wifi calling is active. I have switch to mobile data off. Router signal has no weak spots throughout my home. I just get that location message constantly when cellular signal gets low. I never ever had this issue with any other galaxy device I've owned.&nbsp;</P>Mon, 25 Mar 2019 19:09:23 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/502832#M5654Savededa2019-03-25T19:09:23ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/503136#M8629
<P>I know people have experience this issue with Sprint's network&nbsp; &nbsp;I have T-mobile&nbsp; and I'm having the&nbsp; same issue. I can't hold a&nbsp; network connection. I can't make or receive calls or text. This is&nbsp; extremely&nbsp; frustrating !</P>Tue, 26 Mar 2019 00:15:53 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/503136#M8629userF0AlHwy6R82019-03-26T00:15:53ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/503284#M5811
<P>Can I please have your full model number and baseband version?</P>Mon, 25 Mar 2019 21:03:42 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/503284#M5811SamsungAdam2019-03-25T21:03:42ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/503423#M5850
<P>Can I please have your full model number and baseband version? Have you tried resetting the network settings on your device? Just as a heads up this will delete any Bluetooth pairing and any wi-fi networks you currently have saved to your device.</P>Mon, 25 Mar 2019 21:24:39 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/503423#M5850SamsungAdam2019-03-25T21:24:39ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/503472#M5714
<P><LI-USER uid="9062813"></LI-USER>&nbsp;you need to switch that mobile data on.</P>Mon, 25 Mar 2019 19:09:36 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/503472#M5714RedDragon2019-03-25T19:09:36ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/503502#M5851
<BLOCKQUOTE><HR /><LI-USER uid="8682086"></LI-USER>&nbsp;wrote:<BR />
<P>I preordered a S10 plus through Sprint and received it on March 6th. The first week of it was fantastic. The last 2 days have been horrible. I started experiencing mobile data connection issues. Basically as if I was in a bad spot with no reception. I would get this notification, "Unable to establish a wireless data connection" all day, throughout various times of the day and pretty frequent at that. I would drop down to 3G or no service at all. That made daily use a pain not having apps load properly or fully.</P>
<P>&nbsp;</P>
<P>Today, March 17th, I chatted with Sprint online chat support and have done everything from updating PRL, profile, and making sure all the current updates were done. Sprint tech support even did some stuff on their end to try and help my situation, but I was told everything checked out on their end and no outages in my area that should affect my mobile data connections/service. Then at the end of the chat, I was told that it's a common issue at the moment with the S10's and that Samsung is aware and an update should be rolling out, so I just have to deal with it for the time being.<BR /><BR />Is anyone else who has a S10 having mobile data connection issues?&nbsp;</P>
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<DIV class="_1mf _1mj" data-offset-key="ckns4-0-0"><SPAN data-offset-key="ckns4-0-0">You must disable Band 41 AND Band 25!. Enter Data Programming Mode: ##3282# Edit -&gt; Enter MSL: 000000 -&gt; OK -&gt; LTE -&gt; Band41 Enabled -&gt; Deselect -&gt; Band25 Enabled - Reboot. So far seems to fix the issue. Again, you must disable both Band41 and Band25! Works like a charm <img id="smileyhappy" class="emoticon emoticon-smileyhappy" src="https://us.community.samsung.com/i/smilies/16x16_smiley-happy.png" alt="Smiley Happy" title="Smiley Happy" /></SPAN></DIV>
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<BLOCKQUOTE><HR /><LI-USER uid="12031610"></LI-USER>&nbsp;wrote:<BR />
<P>Can I please have your full model number and baseband version? Have you tried resetting the network settings on your device? Just as a heads up this will delete any Bluetooth pairing and any wi-fi networks you currently have saved to your device.</P>
<HR /></BLOCKQUOTE>
<P>Model SM-G975U</P>
<P>Baseband G975USQU1ASBA</P>Mon, 25 Mar 2019 21:25:49 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/503601#M5852Vong2019-03-25T21:25:49ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/503602#M5853
<P>I pre-ordered min S10+ from Sprint and recieved it on the 6th. I did not notice that I was not connected to the internet until the 15th. I've only been able to run my phone while connected to Wifi. Sprint customer service told me it was a SIM card issue, so I went and got a replacement SIM card from Sprint yesterday, but I'm still having issues.&nbsp;</P>
<P>I just now did the Disable Band 41 and 25 and it seems to be working so far. Previously I could only get half of the posts on Instagram to load and none of the avatars would even show up, and now it is loading pages fine (without WiFi).&nbsp;</P>
<P>&nbsp;</P>
<P>Thank you!!</P>Mon, 25 Mar 2019 21:26:17 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/503602#M5853userNWxnldr7jY2019-03-25T21:26:17ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/503801#M5753
<P>Thank you for sharing <LI-USER uid="7969623"></LI-USER>&nbsp;... I'll try that... turned on VOLTE ... see how it goes today.&nbsp; My other big issue is this LOCATION TIMEOUT ... happens after every text message and some apps.&nbsp; &nbsp;I have LOCATION ... turned on... not dur what more to do.&nbsp; &nbsp;I've reset Network couple times, restarted phone several times.&nbsp; Never had these issues with s8+.&nbsp; A little frustrating to say the least, but I'm sure we'll get there&nbsp; .... again thank you!</P>Mon, 25 Mar 2019 19:10:05 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/503801#M5753luvlyt2019-03-25T19:10:05ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/503864#M8630
<P>I would recommend reaching out to your carrier directly regarding this.</P>Tue, 26 Mar 2019 00:17:16 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/503864#M8630SamsungJace2019-03-26T00:17:16ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/503956#M5777
<P><LI-USER uid="4436804"></LI-USER>&nbsp;i never heard of location timeout but you can try to go to location settings, scroll down and tap google location accuracy and turn that on now that mode will drain your battery you need to turn that off if it works solve the location timeout.</P>Mon, 25 Mar 2019 19:48:23 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/503956#M5777RedDragon2019-03-25T19:48:23ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/503966#M8631
<P>Hello, I have talked to various customer service reps and visited 2 of my carrier stores and all the solutions they have offered requires me to pay additional money for a new device. This shouldn't be happening, sole purpose of a phone is to be able to make and receive calls and/or texts, to be able to communicate and this phone is doing neither.</P>Tue, 26 Mar 2019 00:17:24 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/503966#M8631userF0AlHwy6R82019-03-26T00:17:24ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/504212#M5868
<P><LI-USER uid="8682086"></LI-USER>&nbsp;It would be better to visit <STRONG>Corporate Store&nbsp;</STRONG>for the technical support can physically look at the problem because this has something to do with CDMA and sprint network. They have to troubleshoot the phone physically.&nbsp;</P>
<P>&nbsp;</P>
<P>They have to check:</P>
<P>Mobile Data On</P>
<P>Network mode</P>
<P>APN settings</P>
<P>IMEI/MEID</P>
<P>Sim Card</P>Mon, 25 Mar 2019 21:26:46 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/504212#M5868RedDragon2019-03-25T21:26:46ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/504264#M5876
<BLOCKQUOTE><HR /><LI-USER uid="7969623"></LI-USER>&nbsp;wrote:<BR />
<P><LI-USER uid="8682086"></LI-USER>&nbsp;It would be better to visit <STRONG>Corporate Store&nbsp;</STRONG>for the technical support can physically look at the problem because this has something to do with CDMA and sprint network. They have to troubleshoot the phone physically.&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>They have to check:</P>
<P>Mobile Data On</P>
<P>Network mode</P>
<P>APN settings</P>
<P>IMEI/MEID</P>
<P>Sim Card</P>
<HR /></BLOCKQUOTE>
<P><LI-USER uid="7969623"></LI-USER>&nbsp;i did go to a corporate store. Since i was the first to report this issue at that specific location, they almost didnt believe me. A Samsung certified tech checked all that and still had the issue at the store. I ended up switching to a new device and still had a few problems yesterday and today. I turned off band 25 and 41 a couple of hours ago as recommended by a few posts. Ive lost connection once after that. So we'll see how it goes.&nbsp;</P>Mon, 25 Mar 2019 21:27:01 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/504264#M5876Vong2019-03-25T21:27:01ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/504287#M5883
<P><LI-USER uid="8682086"></LI-USER>&nbsp;Never turn off any LTE bands this will cause a lot of issues and never try to manipulate any settings under service mode this will cause a lot of issues associated with it. Seems like Sprint is having issue on their network maybe they are updating the network. if you haven't done already try to Reset network Setting this will erase any bluetooth and wifi and mobile data stored in your system</P>Mon, 25 Mar 2019 21:27:15 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/504287#M5883RedDragon2019-03-25T21:27:15ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/504313#M5886
<P><LI-USER uid="7969623"></LI-USER>&nbsp;I have reset network settings. The problems happen less, but still happen. But even when I get back into service, its just slow. I'll bare with it and hope it gets resolved quickly as more and more people are experiencing these problems.&nbsp;</P>Mon, 25 Mar 2019 21:27:32 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/504313#M5886Vong2019-03-25T21:27:32ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/504408#M5897
<P>Have they tried a second SIM card? Have you&nbsp;tried the current SIM card in a new phone? Any change if the phone is in safe mode?&nbsp;Have you tried wiping the cache partition on your device?</P>Mon, 25 Mar 2019 21:27:46 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/504408#M5897SamsungAdam2019-03-25T21:27:46ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/504505#M5909
<P>Mobile data is on. I can send mms over wifi to other Android users with Rich chat on... But I cannot send mms to iPhone users while on wifi.&nbsp;</P>Mon, 25 Mar 2019 19:09:49 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/504505#M5909Savededa2019-03-25T19:09:49ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/504565#M5912
<P>Same problem. Seems like the only fix is rebooting, updating prl/profile, and that only works for a short time&nbsp;</P>Mon, 25 Mar 2019 20:47:39 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/504565#M5912Martinozmania2019-03-25T20:47:39ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/504751#M5934
<P>Tried downloading Android messenger and still cannot send mms over wifi to an iPhone user for example. Rich chat messages between both of my s10s works fine though.&nbsp;</P>Mon, 25 Mar 2019 21:28:00 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/504751#M5934Savededa2019-03-25T21:28:00ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/504985#M5952
<P><LI-USER uid="12031610"></LI-USER>, They did not offer to try a different sim card while I was at the store, and it did not cross my mind at the time. The store I was at really didn't do much in terms of trying to help me with the issue.. One technician there told me I had it in "Automatic" mode for the Network mode and that was my problem because it needs to be in "LTE/CDMA." I told him from the day I received the phone, 3-6-19, up until 3-14-19, it worked flawless in "Automatic" mode. Mind you I was not even aware it was in "Automatic" mode and not "LTE" because it worked just fine up until then. He switched it to "LTE/CDMA" and basically left it at that. While I was talking to get my phone switched, I lost service in "LTE/CDMA" mode at the store. I insisted I switch to a new device whether it fixes it or not since I was within my 14 day exchange period. I didn't want to take a chance to leave with the original pre-ordered phone and have that issue outside of my 14 day period and then have a hard time swapping it should turn out to be a device problem. So they agreed to swap my pre-ordered device for one they had in-store. Still encountered the problem on my way home from the store with the new device.. At this point, I have reset network, updated prl, profile, cleared cache, etc. I do not have another device to try my current sim card in another phone. They did not swap sim cards from my preorder device to the one I received from their in-store stock. I also did not switch the sim card from my previous device, Note 8, to the S10+ as I didn't feel I needed to since it came with one and worked well right out of the box, at the time.</P>Mon, 25 Mar 2019 21:28:18 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/504985#M5952Vong2019-03-25T21:28:18ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/505435#M6000
<P>SM-G975U</P>
<P>&nbsp;</P>
<P>G975USQU1ASBA</P>Mon, 25 Mar 2019 21:03:55 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/505435#M6000onlywhenitworks2019-03-25T21:03:55ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/505689#M6025
<P>I've had the same exact issues. Got my S10+ on the 6th.. worked great till last Thursday night. Started getting offline and no connection errors like crazy. Samsung Support has been awesome attempting to help me out through Twitter DM and also following up with me. Sprint's phone rep seemed like she just wanted to get me off the phone. Sprint Care on Twitter DM wanted to have a tech specialist call me earlier but I decided to forfeit a little over an hour of my overtime at work to go to a Sprint store after they opened. They however would not allow me to get a new device. They got an email from corporate instructing them to not do this as the issue is software related and there will be an update eventually. I even brought up how hot my phone has been getting and my battery is draining super fast that it concerned me.. but just told me it was because of the phone constantly trying to establish mobile data connection. I don't know if the 6th is considered the 1st day in the 14 day return period or if I would still have tomorrow to goto a different sprint and complain.&nbsp;</P>Mon, 25 Mar 2019 21:29:27 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/505689#M6025kimmelchemy2019-03-25T21:29:27ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/505872#M6055
<P>Yes.. calling Samsung tomorrow to replace s10+&nbsp; tired of all the issues!!</P>Mon, 25 Mar 2019 21:04:27 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/505872#M6055luvlyt2019-03-25T21:04:27ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/505983#M7171
<P>Galaxy S10+</P>
<P>Text messages are taking a long time to go thru. Also, phone doesn't connect to LTE network, connects to 3G. Anyone else having the same problems? Phone service is with Sprint.</P>Mon, 25 Mar 2019 21:34:36 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/505983#M7171Mister_M2019-03-25T21:34:36ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/506120#M6092
<P>Thank you <LI-USER uid="7969623"></LI-USER> ..... the Google location is on ... I still receive it.&nbsp; Im about ready to trade in for another phone.&nbsp; &nbsp;My phone is Sprint, no updates,&nbsp; no patches ...... Verizon has an update out for fixes.&nbsp; Just truly frustrating!! Thank you for your help.&nbsp; &nbsp;Can't send MMS messages either ... just a lot of issues for a VERY expensive phone.</P>Mon, 25 Mar 2019 19:10:51 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/506120#M6092luvlyt2019-03-25T19:10:51ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/506139#M6097
<P>My daughter just tried to send mr. MMS (pic) ... won't download,&nbsp; won't open.&nbsp; Ugh!</P>Mon, 25 Mar 2019 19:11:04 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/506139#M6097luvlyt2019-03-25T19:11:04ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/506222#M6110
<P><LI-USER uid="4436804"></LI-USER>&nbsp;was the picture taken from Galaxy S10 you tried to send as MMS?</P>
<P>&nbsp;</P>Mon, 25 Mar 2019 19:12:37 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/506222#M6110RedDragon2019-03-25T19:12:37ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/506338#M6123
<P><EM><LI-USER uid="7969623"></LI-USER> ... I've tried sending pics from the new camera and I get a&nbsp; WIFI CALLING location timeout and the "timer" next to pic,&nbsp; just spins ... it has suggested to set to high accuracy (I've done that) ... Others send me pics and they are MMS and I can't open</EM></P>
<P>Today when I was out ... I was able to send a pic,&nbsp; tried a minute later,&nbsp; failed.&nbsp; &nbsp;</P>
<P>My 8+ never ever had these issues.&nbsp; &nbsp;Like everyone else,&nbsp; I received my phone on March 6th, the s10+ / 1TB</P>
<P>Thank you so much for all your help! <img id="smileyhappy" class="emoticon emoticon-smileyhappy" src="https://us.community.samsung.com/i/smilies/16x16_smiley-happy.png" alt="Smiley Happy" title="Smiley Happy" /></P>Mon, 25 Mar 2019 19:13:47 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/506338#M6123luvlyt2019-03-25T19:13:47ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/506369#M6127
<P><LI-USER uid="4436804"></LI-USER>&nbsp;Okay I have found recently an issue about sending pictures. Open camera app and go to settings under pictures tap "save options" and then disabled HEIF photo format. This format is not MMS friendly.</P>
<P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="20190319_222137.jpg" style="width: 189px;"><img src="https://us.community.samsung.com/t5/image/serverpage/image-id/34317i271E1857BA94A3BB/image-size/medium?v=1.0&amp;px=400" title="20190319_222137.jpg" alt="20190319_222137.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="20190319_222104.jpg" style="width: 189px;"><img src="https://us.community.samsung.com/t5/image/serverpage/image-id/34318iD9599EAF61487E94/image-size/medium?v=1.0&amp;px=400" title="20190319_222104.jpg" alt="20190319_222104.jpg" /></span></P>Mon, 25 Mar 2019 19:51:59 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/506369#M6127RedDragon2019-03-25T19:51:59ZRe: Mobile data and wifi issues - All Carriershttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/506377#M6128
<P>Sprint is a horrible company and that is why you're having issues!</P>Mon, 25 Mar 2019 21:30:33 GMThttps://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/506377#M6128userAnsDiRjrY32019-03-25T21:30:33Z