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Does the restaurant have an accessible-height sink in the bathroom?YesNoUnsure

Does the restaurant have fixed grab bars for the toilets in the bathroom?YesNoUnsure

Does the restaurant have wide clearance into the bathroom for guests with mobility restrictions?YesNoUnsure

Does this restaurant offer large print menus for guests with visual impairments?YesNoUnsure

Does this restaurant offer an accessible route through the dining areas for guests with mobility, hearing, or visual impairments? This route should be well-lit, free of obstructions, and step-free.YesNoUnsure

Does this restaurant have visual emergency systems to accommodate guests with hearing impairments?YesNoUnsure

Does this restaurant have audible emergency systems to accommodate guests with vision impairments?YesNoUnsure

Is a bathroom with a bidet for guests with mobility impairments available at this restaurant?YesNoUnsure

Although I was thrilled to see the Impossible Burger sadly it did not compare to the great one I had at Bar Louie. Fish tacos were very good the tempura coating was not too thick and perfectly seasoned. Waitress was very friendly and tentative.More

Hello. We are so sorry to hear that you were not satisfied with your meal. We'll be sure to follow up on this with our team. Next time, please let our managers know if anything can be improved so that we can do whatever is...More

The server brought extra brown bread without asking. He also ordered extra sauce for my wife. I cannot explain it. The cheesecake factory in Houston (inside a shopping mall next to Westin Hotel) has better turkey burger than the Natick establishment.

I've been here multiple times, I went to college at FSU so this was right down the street. I always love coming here! The food is excellent, the servings are huge, and it's always a great time. It gets busy here because it's such a...More

Date of visit: January 2018

Thank Mike N

TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 12 December 2018

Thank you so much for your review, Mike. We are very glad you enjoyed your experience with us! Thank you for your patience with the wait and we hope to see you back soon!

Cheesecake Factory has very good food. It's close by to the American Girl Store and convenient at the mall. We had three adults, and 2 little girls. We decided to go there for lunch and was prepared for the wait. It gets very good business...More

Date of visit: November 2018

Thank TreasuredPearls

TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 16 November 2018

We are sorry for the wait you had to endure! We know it is hard to wait while you are hungry and completely understand your frustration with us. Our team should have better communicated any delay with your meals and please be sure we will...More

We waited for an hour, which we expected. When we were seated we didn't have to wait for anything. Stephanie was our server and she was wonderful, the service was excellent. There were four of us and we ordered 2 appetizers and 4 entrees. Every...More

Date of visit: November 2018

Thank mzfitz31

TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 14 November 2018

Thank you so much for your review. We are very glad to hear that you enjoyed your experience with us! Thank you for your patience with the wait and we hope to see you back soon!

We visited this restaurant during our visit to Boston. Hubby had the Fish & Chips and I had the Cobb salad, both of which were delicious. Our waiter, Joseph D. was an enjoyable gentleman who gave us some advice on places to go & things...More

Date of visit: October 2018

Thank debras237

TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 13 November 2018

Thanks for your kind review, Debra. We're happy to hear you had a great experience with us! We can't wait for your next visit!

After a long wait (not unanticipated), we were finally seated at a table...group of 6. After that it was one CF after another. Waiter seemed very nice and knowledgeable, but forgot to put in my order, forgot the salad on a companions order. Appetizer portions...More

Date of visit: November 2018

Thank Tammy G

TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 8 November 2018

Hi Tammy. We are so sorry for the service you received from us. We would have felt the same way you did about this visit. Our service should have been much better and all of this could have been avoided if our team was more...More

Cheesecake Factory has great decor and many good selections on the menu. However the food delivery was a little slow and long for our party of six. When it arrived the food was lukewarm which was disappointing. Portion size was OK.More

Date of visit: October 2018

Thank Expedition524839

TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 31 October 2018

We are truly sorry for the wait you had to endure! We know it is hard to wait while you are hungry and completely understand your frustration with us. Our team should have better communicated any delay with your meal and please be sure that...More

Hospitality was what took the cake.
Courteous staff, friendly and helpful.
Fair size helpings and some of them extra large.
Good place for vegetarians too.
And they let you pass as much time as you want to and don't push you out in a hurry!!

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Date of visit: October 2018

Thank 673nikunjs

TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 18 October 2018

Thank you very much for this review, Nikunj. We're glad to hear you have enjoyed your visits with us and we hope to see you back soon!

Good quality food . Big variety but a bit overpriced. Good atmosphere quick service and the cheesecakes are really nice.More

Date of visit: November 2017

Thank _R2518AM

TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 6 October 2018

Hello. Thanks for your feedback. We're glad you had a great experience. Perhaps you'd like to join us for Happy Hour for discounted food and drinks. We also have wonderful Small Plates and Snacks that are a great value for another time. Thanks again and...More