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Can't get to us? Don't worry, Select our Fast Mail-In Repair Service. Post your device well packaged and relax - leave the rest to us. We will fix your device as soon as we receive it, test and re-test it to make sure it's working as it should and post it back to you next day,tracked and insured, so it gets back home safely. As an extra precaution please back up your device before sending in.

Customer Promise

This repair will not fix any unrelated, untested or any unreported faults. If you think there may be additional faults, we recommend booking your device in for our advanced diagnostic service here.

In some instances a repair may result in total data loss, including: contacts, photos, videos, music, app data and documents We highly recommended you back up your device to a computer or the iCloud before presenting it in-store or sending it to us via our postal repair service.

Please pop in with your query or repair job. We try to complete most repairs within 30-60 mins or same day. If we need to order in a part or component we will inform you of how long it should take and the full turnaround time.

Mail-in Repair

Can't quite get to us - don't worry, we cover the whole of the UK with our expert + express repair service - book your repair on this website, post your device to celltech Labs (well packaged) and relax - leave the rest to us. We will fix your device as soon as we receive it, test and re-test to make sure it's working as it should and post back to you next day (where possible), tracked and insured, so it gets back home safely. As an extra precaution please back up your device before sending in.

Every phone or mobile broadband device has a unique 15 digit numerical code, called an IMEI number. You need to find your IMEI number if you want to unlock your device to use with other networks. You can find your IMEI by entering *#06# on your call screen. Please call 0121 444 4448 if you require any help.