FAQs

1.Which Internet browsers do you recommend/support?

In order to view this website correctly, we recommend using Firefox. We also support Internet Explorer 8 and above.

2.The item I want is out of stock in my size, will it be restocked?

The majority of the inventory consists of closeouts, discontinued styles, and hard-to-find styles. Quantities are limited and the option of restocking is not readily available. We recommend that if you see something you like, place your orders as soon as possible!

3.Is it safe to use my credit card on your site?

All online payments are safe and secured. Our website has created a secure transaction environment. And our site is protected by SSL encryption technology. The encryption system provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.

4.Why should I sign up for your Daily Deals Email?

By signing up for sneakers-stores.com's email, you'll be among the first to know about special promotions, the availability of new brands, limited-time special offers, coupons and many other exciting features to help you get the most out of what sneakers-stores.com has to offer! We never rent, sell, or share your personal information. For further details please view our privacy policy.

5.Can I combine multiple orders or add additional items to my order once it has been placed?

Unfortunately we are unable to combine multiple orders or add additional items to an order once it has been placed. We are only able to cancel orders and/or cancel selected item(s) before the order has shipped.Please note, if you cancel your order, you run the risk that your selected merchandise will be out of stock.

6.What can I do, if I cannot place an order successfully online?

If you encounter this problem, please try the following steps: First, please clear the cookies, restart the browser, turn off Firewall and then try again. Second, if the problem persists, please change another computer or another internet browser, such as Firefox, and then try. Or you can try to login after several hours. Last, if the above steps don抰 work, you can contact us.

7.Why is the sale item that I had in my shopping cart yesterday no longer on sale today?

Your shopping cart will not secure sale prices for you. If you place an item in your cart at a sale price, the price will change once the sale has expired. We recommend that if you see something you like, place your orders as soon as possible!

8.What would happen if my order did not go through but my credit card charged?

If you did not receive an order confirmation number within 24-48 hours, your order was not completed. If your credit card is charged for the unsuccessful order, we will return funds to your credit card account. The refund will appear on to your credit card account within 24-48 hours, depending your credit card company抯 processing time. All successful orders that receive an order confirmation number will be charged when the item is shipped from our warehouse.