Whats going on I can not run a scan, haven't been able to for days. The note stats a scan is going on, for days? Help

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers.Click on Window-key/R, type "supporttool" and run the program.Click on Tab C than button 5 and wait till the buttons come up again, then click on button 4.Then try to do a scan again and tell us of this worked.