“Great leadership starts with deep personal reflection. This new additionto the leadership library will help create the conditions for sustainable change and transformation. It blends theory with practical how-to tools.”

– Hugh MacLeod, CEO, Canadian Patient Safety Institute

“Reading this book will provide direction and guidance for anyone in healthcare, from the front-line workers to senior administration and boards, on how they can raise their participation bar in their own team performance or be more effective in providing leadership for team performance. In doing so, all patients and their families will benefit.”

Workshops

Each of the following workshops can be customized to suit your healthcare organization’s culture, organizational goals and specific staff, team and leadership needs including using specific examples and case studies that reflect the organization. Should you have learning needs that are not addressed by these programs we would of course be happy to review your learning objectives and develop a program to meet your specific needs. Please note that the length of each workshop will be dependent upon your needs and goals. Each program includes the option to incorporate the Learning that Sticks process to help transfer the learning from the workshop to the workplace.

Improving Healthcare Team Performance

Based on the book Improving Healthcare Team Performance: The 7 Requirements for Excellence in Patient Care, this workshop provides new and experienced leaders with a roadmap for developing high performance teams in which collaboration, trust, open communication, a positive staff experience and exceptional patient care are the norm. Participants of this workshop will each receive a copy of the book, gain access to online tools to support their development and will walk away with a set of practical knowledge and tools to:

Improve communication, openness and trust among team members.

Gain greater commitment, energy and follow through from team members.

Influence and develop new practices and behaviours that move the team to the next level of performance.

Develop motivated team members working toward common goals.

Improve the quality of patient care and the staff experience.

Ensure desired change occurs and team performance is kept top of mind.

Get a Grip on your New Role as a Leader

Making the transition into the role of a new leader can be overwhelming if unequipped with the right skills and know-how to achieve success. Many new leaders are set-up for failure as a result of not receiving the training and coaching required for a smooth transition to their new role, resulting in poor leadership which leads to poor team and organizational results, higher levels of conflict and stress and higher levels of turnover. More than one-quarter of managers said they weren’t ready to lead when they began managing others, and 58% said they didn’t receive any training according to a national U.S study conducted by CareerBuilder.

This workshop provides you with a road-map to becoming an effective leader and gives you tips and tools for avoiding the pot-holes that inevitably appear along the way.

You will learn:

How to use the First 30 Days to Success road map.

The key practices every leader must use to achieve success.

Their leadership profile and understanding of their strengths and weaknesses.

How to build respect and establish themselves as a leader.

What "people management" means and how to make it a priority.

How to build accountability.

How to set and manage expectations.

How to provide constructive feedback.

Get a Grip on Coaching

“I don’t have time to coach!” or “I don’t know how to coach!” are phrases commonly uttered by leaders around the world in response to a growing number of organizations moving to "coaching cultures". Many healthcare leaders and staff are now required to incorporate coaching and mentoring into their daily work, whether it is mentoring a student or new nursing grad, or a leader coaching a staff member on performance related challenges, it is a responsibility that many shy away from due to pre-conceived notions of what "coaching" really is. Coaching is simply about having engaging conversations and asking powerful questions. Period. You don’t need to be a professional coach to coach effectively and you certainly don’t need to block off a couple of hours every week to coach your employees. Get a Grip on Coaching will show you how you can weave coaching into your everyday practices and increase the performance of your team and its individual members.

You will learn:

What coaching is and why is it critical to your success as a leader.

The 3 secrets to being a successful coach at work and how to implement them.

How to use coaching as a powerful tool to create greater engagement, commitment and accountability.

A model for creating powerful coaching conversations.

A list of coaching questions and the context in which to use them.

How to coach in less than 10 minutes.

Get a Grip on Better Results

Albert Einstein once said, "The definition of insanity is doing the same thing over and over again and expecting different results". Most leaders push themselves harder and harder to improve results, often with too little time and too few resources. What most don’t recognize, however, is what they need to do differently. Get a Grip on Better Results shows you how to improve results by simply making small tweaks that lead to big results. This program introduces you to the key results factors and shows you how to implement them within your team(s).

You will learn:

The key results factors.

The little things that create big results.

How to get people to set their sights higher.

Methods for creating synergy that increases performance.

How to spark engagement, commitment and initiative.

What’s required to get people fully on board.

How to create everyday innovation (or how to generate creative thinking) that boosts performance.

Get a Grip on Managing and Leading Change

It is true that change is the only constant but that doesn’t make it any easier to manage. As a leader, developing your team to be open to and ready for change is a key responsibility and competency, along with ensuring your team has the ability to execute change effectively so that it sticks over the long term. Through this workshop you will learn:

The differences in how people experience and respond to change.

How to effectively support team members through change.

How to develop buy-in and support for change.

How to develop and implement a change management plan.

How to ensure change sticks.

How to create a culture of change compatibility within your team.

Get a Grip on Conflict Management

Conflict at work not only affects interpersonal relations but also decision making, execution, productivity and so ultimately performance of individuals and the organization. In this workshop you will learn how to prevent and manage destructive conflict and how to mine the possible good from a conflict situation. The following are the key pieces of conflict management knowledge and practices you will learn:

How to prevent conflict by managing your own behaviour, developing skills in giving feedback, and knowing how to diffuse a disagreement before it becomes a conflict.

Your Conflict Style and learn how to best manage it.

How to find the root of the conflict so to find the best solution or commonality that leads to partnership.

Get beyond personality and focus on the real issue.

Take objective steps to resolve the conflict.

Manage conflict as a third party.

Get a Grip on Performance Management

Everything you need to turn any performance management process into a highly valuable and engaging experience. An exceptional performance management process that fully taps people’s talent and potential includes the traditional appraisal system but goes beyond.

In this program you will learn how to create powerful conversations that result in visible performance improvement. You will gain the tools and knowledge necessary to create an environment where feedback, continuous improvement and learning become part of the everyday.

You will learn:

Tools and techniques to maximize the performance management process.

Your role in the performance management process.

How to create an environment focused on continuous improvement and feedback.

Giving difficult feedback so that it is received in a way that allows the information to be used for change.

Recognizing and managing the behaviours that can block success in the review process. Understanding the 3 most common performance review pitfalls and how to avoid them.

Using the performance review meeting to engage and energize employees.

Get a Grip on Meetings

Meeting facilitation has been called the key competency for the 21st Century. It is a skill directly linked to the success of your team and organization. Productive, well managed meetings move business forward and result in better communication, greater employee engagement, better decisions, better execution, improved results and a sense of team that leads to higher performance.

This program provides you with dozens of proven tools and techniques to ensure your meetings pay off in results. Whether you are a leader, are asked occasionally to lead a meeting, or are looking to build your skills for future responsibilities, you will gain the know how to become a dynamic and effective meeting leader.

You will learn:

The 4 most common causes of non productive meetings and how to avoid them.

How to get meeting members to share responsibility for the meeting’s success.

A brainstorming model that will increase the number and creativity of ideas generated.

How to lead a group to consensus.

How to get valuable feedback from the meeting group.

How to ensure the ideas and decisions are taken from the meeting to the workplace.

A powerful model to effectively manage the meeting process.

Learning that Sticks

We recommend including the Learning that Sticks process to your program to help ensure learning is effectively transferred from the workshop to the job. With the Learning that Sticks process, each participant in the workshop will receive additional support through a variety of channels over the course of 8 weeks following the workshop including:

Telephone Coaching ~ A one on one telephone coaching session giving you additional support and guidance for applying the learning from the workshop.

Learning Bites ~ Received weekly via email, Learning Bites gives you additional knowledge and tools to maintain the momentum gained from the workshop.