Accommodation summary

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This lovely 2 Bedroom apartment in Midtown, is a great option for your upcoming New York City Visit. Located in the heart of the city you are in the center of all the major attractions from Broadway shows, to fine dining, shopping on the famous Fifth Avenue strip and near public transportation for further exploration. The apartment is fully furnished and ready for your arrival. The commodious living area has a dark brown, high quality, leather couch for those necessary breaks from sightseeing. It easily converts into an extra sleeping accommodation with a queen pull out bed. The kitchen with its dark oak cabinets and contrasting white countertops has been recently renovated. It includes stainless steel appliances and all the essential utensils for a convenient stay. In the dining area there is a beautiful chestnut finish wood dining table with seating for six. The white tile bathroom has a sliding glass door and includes towels with your rental. The bedrooms have a queen sized bed each with tasteful decorative wall art. This apartment also has a washer and dryer in the unit at your disposal. 5th floor walk up. No elevator (well worth it).

USA Stay residences are not hotels. USA Stay does not supply daily housekeeping services and other amenities commonly expected during a hotel stay. The USA Stay residences do not comply with the same fire safety and building code requirements as a hotel. Contact customer service for any maintenance issues - there is not a front desk or staff at any of the residences

The rented apartment, advertized on the platform wimdu.de as „Luxus-LOFT 3 Schlafzimmer, 2 Bäder – Ausstattung“ ("Luxury LOFT 3 Bedrooms, 2 Baths – Equiped”) had several serious defects and deviations from the published specifications. The use of the apartment as described in the ad was not possible, leading to additional unplanned costs and expenses. As per the terms and conditions, all problems were promptly reported and well documented by photographs.

The shortcomings in detail:

• Severe uncleanliness (including bed sheets, towels, bathroom, kitchen, refrigerator, floors) and other serious hygiene issues throughout the entire apartment
• No Wi-Fi or Internet access, a direct deviation from the terms of reference in your ad
• Toilet was broken/defective – the tank ran constantly
• Air conditioning unit did not work (it was masked)
• Soiled linens and bedding
• One of the bedrooms had no bedding whatsoever (due to the low temperatures it was not possible to stay overnight)
• Soiled towels
• Dirty, foul-smelling refrigerator – completely non-usable
• Non-usable cabinets (misconstruction)
• Dirty floors throughout the apartment and in particular the bathrooms
• Dirty windows
• The trash was never emptied
• There were defective doorknobs which would fall out of the door
• There was no laundry detergent
• The clocks were defective
• TVs did not work – all four of them

No promised on-site support was received from you as the responsible US agency. No support was received at any time, no action was taken to address any of the shortcomings. A selection of the submitted photographs can be found in the appendix to my e-mail.

Windu is the most expensive website to rent an apartment on the face of the earth. Based on an email sent by CityKit (Management Company of the property) the actual cost of the apartment was $2001.00 for 7 days but we paid to Windu 2,421.21. This means 420 (20%) commission. Making this type of commission could be typical in the industry but letting the client to find out about it is very unprofessional. Hiding key information like the location of the apartment is no very professional either (third floor without elevator) Later we realized the apartment was in poor shape and not properly maintained, CityKit totally ignored our request for simple things missing like extra cover and linen for the sofa bed or to send a technician to fix a huge leak on the bathroom sink. Definitely I won't recommend Wimdu to a friend.

Great location, but it is not really a 1BR apartment, It's a very small place, well locatedand clean. But when you add in all the costs (e.g. Wimdu booking fee) and hassle (driving back and forth to guest services for the key, TV not working) you wonder if it would have been more convenient to stay in a hotel.

Had a great stay in this apt. Everything went smooth, picking up the keys and finding the apt. It was clean and has everything you possibly need. Don't forget to take earplugs :) It's on the second floor, so you're right in the middle of all the sounds from the city. Been here with 4 adults and it's big enough. Location was great, subway just 3 blocks down, grocerystore around the corner... Would stay here again

Very good location and good size apartment with all the necessities for our party of 8 people. Quite a few restaurants nearby and a subway station just down the street. We had a problem with the radiators that wouldn't stop heating and one of them had a broken knob. We called the agency who were very nice and helpful and sent a man to fix it - it didn't help though... Also it was litterally painful to shower in the apartment because of the water temperature that was constantly changing between either ice cold or burning hot, and that caused us quite a bit of frustration during our stay.
Besides from that the apartment was very nice and clean and with plenty of towels and we enjoyed our stay!