Customer and Product Service

Total Customer Support - YASKAWA comprehensive service

YASKAWA supports the entire product life cycle with service products and support to fit any need.

TOTAL CUSTOMER SUPPORT covers YASKAWA products and systems as well as applications and processes to increase system availability and productivity and to consistently keep everything in top condition.

In-house repairs

With YASKAWA customers have direct contact and access to the robot, controller and drive technology manufacturer.

YASKAWA offers manufacturer repairs using OEM parts and guarantees fair pricing. In addition to sending products in for repair, YASKAWA also provides a repair exchange service and individual reconditioning services for YASKAWA robots and components.

Engineering

Do your current YASKAWA robots and systems need to be updated or adapted to new requirements?

YASKAWA is here to assist you. YASKAWA employees are ready to work on your engineering or update projects.

On-site service

Keep your equipment working at maximum production levels.

Service specialists support customers with the integration of products into production, performing necessary repairs and preventative maintenance as well as carrying out application-related robot programming tasks. YASKAWA also offers customised service and maintenance agreements.

Spare parts

Fast and expert service is always available thanks to our unrivalled stock of parts for all types of YASKAWA controllers and robots.

The highest level of production reliability is ensured, since customers receive expert advice on selecting the right replacement parts when needed or on building up their own supplies. The required parts can be delivered within 24 hours on weekdays within Europe.

Customer Technical Support

Technical support by telephone: expert advice – fast solutions.

For fast, expert advice on robot systems, experienced specialists are available 365 days a year via the technical support hotline. These experts know the systems best and provide reliable support to quickly find the right solution for you.