If
you are experiencing problems sending faxes, follow these
instructions:

- If
you are having a problem sending a fax to one particular number, verify the
number is a working fax number. To do this, press the HOOK/HOLD key and
dial the number. Verify the number answers with fax tones.

- If
you are only having problems sending faxes outside your area code, make sure you
have long-distance service on your telephone line. If you do not have
long-distance service, you will not be able to send long-distance
faxes.

b. If
there is no dial tone, verify the telephone line cord is directly connected from
the jack labeled LINE on the Brother machine to the wall telephone jack.

If
there are splitters, commshare devices, power strips,
or surge protectors between the wall jack and the Brother machine, remove them. Removing these devices assists in determining if
the issue is related to the Brother machine or an external device.

NOTE:
Brother strongly recommends you protect your machine by connecting it to a surge
protector. In particular, we suggest that you use a surge protector that
is compatible with both standard AC power cords and telephone line cords.
Surge protectors equipped with telephone jacks will assist in insulating
your machine from any power surge that might travel through a telephone
line.

b. If
the LCD displays an error message (for example, "Paper Jam") or status message
(for example, "Replace Ink"), refer to the solution that addresses the message
that is appearing on the LCD.

c. If
the LCD is blank, follow these steps:

i.
Verify the power cord is connected to the AC power outlet and the back of the
Brother machine.

- If
the power cord is connected to a surge protector or power switch, remove the
cord from the device and connect it directly to the outlet. Removing such
devices helps determine if the issue is related to the Brother machine or an
external device.

ii.
Press the ON/OFF key on your Brother machine's control panel to verify
the machine is powered on.

- If
your Brother machine is off, its LCD will be blank.

iii.
If the LCD is still blank, try a different known-working electrical outlet at
your location.

iv.
If the display is still blank and your machine is within warranty, you can
locate a Brother Authorized Service Center (ASC) in your area by clicking on the
link below:

d. If
the LCD continues to show the date and time, verify the documents are between
3.5 and 8.5 inches wide and 5 and 14 inches long.

- If
the document is less than 3.5 inches wide, the document sensors will not detect
the document and the Brother machine will not transmit. The document must be
wide enough to reach the sensors to inform the machine there is a document to
send. You will need to use a wider sheet of paper.

- If
the paper meets the above-listed specifications, the LCD continues to display
the date and time when you place a document into the ADF, and your machine is
within warranty, you can locate a Brother Authorized Service Center (ASC) in
your area by clicking on the link below:

If
your machine is out of warranty, you can locate a Brother Authorized Service
Center using the information listed above.

e.
Dial the fax number.

- You
can manually dial the number or use a One Touch or Speed Dial number.

- If
you are using access numbers for calling cards or long distance security codes,
or if the customer must press 9 to access an outside line and a pause is
required between the dialing of those numbers and the fax number, verify they
are pressing the REDIAL/PAUSE key when needed.

The
REDIAL/PAUSE key will insert a 3.5-second pause between
numbers.

You
can press REDIAL/PAUSE as many times as needed to increase the length of
the pause.

-
When sending a fax manually by pressing the HOOK/HOLD key to listen for a
dial tone before dialing, make sure you wait until you hear the receiving fax
machine's fax tones before you press the blue key labeled BLACK START or
the green key labeled COLOR START on the Brother machine.