Crozscore:

Crozscore:

Software Description:

ShoreTel, now as a part of the Mitel Company, offers business communications solutions for small and middle-sized enterprises. It particularly stands out for its client satisfaction, customer commitment, value, and cheapest cumulative ownership.

This service provides VoIP to more than 10,000 companies. The most popular platform is ShoreTel Connect, the cloud-based business VoIP solution, that also works as a hybrid solution with on-premises hardware.

There is also hosted service offered, via internet circuits or MPLS circuits.

Versature Insights is a suite of tools that enables organizations to gain unique perspectives and uncover business trends based on data generated from phone-based communications. Companies can leverage their Versature call data to create a culture of high-achievement by gamifying individual and team performance, communicate service levels transparently to improve relationships, build brand loyalty, and remain compliant with industry standards and legislative requirements.

Customer Success

From the initial phone call, businesses are rest assured that they are partnering with a company who has a vested interest in their success. Versature customers enjoy a seamless onboarding process and appreciate the continual support and learning from Versature’s Technical Support and Customer Success Teams.

The Versature TRUST Initiative

Launched in 2013, the Versature TRUST initiative provides public insight into live and historical system status updates regarding the Versature network. In an effort to maintain strong, trusted, and transparent customer and partner relations Versature has taken it upon themselves to offer proactive and up-to-the-minute notifications on service levels affecting their user base. Customers can subscribe to updates to receive live system status updates delivered straight to their inbox in order to monitor Versature service levels that may affect their organization.

Features:

Click-to-Dial

Call Tracking

Call Recording

External Integrations

Scheduling

Notifications

Google Apps Integration

API

Contact Management

Email Integration

Features:

Softphone

Call Disposition

Call Tracking

Data Visualization

Notifications

Email Integration

Contact Management

External Integrations

Multi-User

API

Summary:

No key features associated with this application.

Summary:

No key features associated with this application.

Telephony-only

$19.991 user(s) / month

Included in plan:

Direct Dial

PBX functions

Voicemail

3-Way Calling

Essentials

$30.991 user(s) / month

Included in plan:

All Telephony-only features

ShoreTel Connect Portal

ShoreTel Connect Desktop App

Instant Messaging (IM)

Online Meetings

Video Calling

Conferencing

Standard

$37.991 user(s) / month

Included in plan:

All Essentials features

Enhanced Services for Supervisors

Voicemail Transcription

CRM Integration

Essentials

$29.991 user(s) / month

Included in plan:

Free Phones

Free Local Calling

2500 Toll-Free Minutes

Professional

$34.991 user(s) / month

Included in plan:

Free Phones

Unlimited Canada & U.S. Calling

Conference Bridge

5,000 Toll-Free Minutes

Enterprise

$44.991 user(s) / month

Included in plan:

Free Phones

Unlimited Canada & U.S. Calling

Conference Bridge + 1000 Minutes

FAQs:

Does this service offer multi-user capability (e.g. teams)?

No.

What are some applications this service is commonly used in tandem with?