Reset Password from cPanel

You will then be able to change your password by filling in the fields. Please note you must know your current password to change it.

You should now be able to log into your cPanel with your new password. If for whatever reason you have trouble resetting through AMP, please do not hesitate to contact support with a password reset request. cPanel offers security tools to keep your server secure and away from harm. Be sure to read our cPanel security features article.

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We just recently fired another employee. I just want to make sure that person cannot access their old company account without the assistance of our web administrator (via the master cpanel account) Please advise.

We verify accounts with the last 4 digits of the credit card on file, or the original cPanel password of the account. So if this ex-employee knows this information, you can request to update it in your ticket.

Thank you for contacting us regarding your site getting hacked. I first recommend following our guide on Recovering from a hack. It includes steps you need to take to help prevent a repeated attacks on your site.

I also removed your site name from this public forum post for security purposes.

Hello! I tried to login into my cpanel using a password that i've created, which is not the same of amp login, but i can't connect. I'm sure that the password is right, what can i do? I tried to reset password but did not work.

Be sure that you have the correct cPanel username as this would not be the same as AMP. Your username will be listed in AMP within the header for those account options. This will be 7 characters ending with a number.

Sorry to hear you're having problems with your cPanel password. The information provided above is for recovering a cPanel password for an account hosted with InMotion Hosting. If your domain is NOT hosted with us, then you will need to speak with your host in order to determine how to recover you cPanel password. The instructions above for resetting the cPanel password would require that you already be able to login to the cPanel - and the Account Management Panel (AMP) instructions do not apply to non-Inmotion Hosting accounts.

Thank you for contacting us. Sorry to hear you are having trouble with your account. If the link in AMP is not working, you can login to your cPanel directly without going to AMP. But, I recommend contacting Live Support, so they can test the link in your AMP and fix any issues.