Product and Customer Service is Horribleby Brian from Franklin, Virginia on July 17, 2015

The first starter sent to me was dead after about 4 starts of the boat so we had to row almost two miles back in to the dock. It took only a few hours to get a Return started. It then has taken since 23rd for someone to attempt to get me a replacement even after I was assured a replacement would be shipped the minute I shipped the old one back. I then waited a week and contacted customer service and was told they were sorry and a new one would be overnighted to me. I waited and received an email then stating that they are sorry but the starter is on back order and now will not be shipped till June 24th.....A month out of the water due to multiple things that could have been handled quickly yet were not. So my review on the part and the service would get less than one star if I was able. Yet I still wait for the working part.