Usage Example

A customer calls your toll-free or local phone number and the call is answered either by your receptionist or an automated greeting. You can even have multiple receptionists in different geographical locations answering your incoming calls. If the receptionist is not available and an automated greeting answers the phone call, customers can choose to dial an extension, a specific department, listen to product information.One of the great benefits of a Hosted PBX system is that employees can be working in different geographical locations. For instance, an employee working from home in New York can transfer a caller to technical support which is located in El Salvador. Employees can answer calls from their cell phones, on a laptop, from their home or anywhere with a traditional land-line or internet connection for business Voice-over-IP.

Standard Features

Multiple Extensions

Multiple Phones per Extension

Softphone Support

Unified Inbox (Voicemail/Fax/Email)

Multi-Level IVR Auto Attendants

Admin and User Web Portal

Music On Hold

Schedule Based Routing

Ring Groups

Hunt Lists (lists of ring groups)

Call Screening

Call Recording*

Voicemail to Email Forwarding

Call Center Features

ACD Call Queues

Orderly Queue Handling

Local and Remote Agents

Call Queue Recording*

Reporting

CDR (Call Detail Records)

Softphone Application

Automatic Configuration: Automatically configured when the end user logs in or simply scans a QR code.

Battery Life: Push Notifications enable this unique mobile softphone to significantly conserve battery life when the app runs in the background.

Features: Offers a full range of features such as Speed Dial, Call Forwarding, Call Transfer, Conferencing, Call Waiting, Ring Tone selection, Address Book integration, optional Call Recording, Video Calling and more. Dialed numbers can be automatically re-written to accommodate special dialing protocols around the world. The app currently supports multiple languages.

Toll Free Number

Get a Toll Free number: Speeds up your reach ability and make your customers happyIt is assumed that a company having a toll free number is bigger and more dedicated towards its customers. Toll free numbers make the access easy and hassle free. The consumer would not hesitate to call in the company and this would lead to an increased number of satisfied customers. Vanity numbers, another name for toll free numbers makes up a very promising feature as it helps even the smaller organizations to project the corporate class image to the market.Let your customers know that you careWith Toll free number you can let your clients know that you care and it’s your responsibility to sort their issues. If your company does not have a vanity or 800 number then the caller would think a lot before calling you in as it has been observed that it usually takes time to clear things or sort things out on phone, sometimes even the customer has to wait a lot before he actually gets to talk to the concerned person. In this case the customer invests his time as well as money in order to get heard and this will add up to his frustration. Having a toll free number helps you build your credibility as an organization.Pros of having a Toll Free or International Number

It increases response rate

Helps you win the credibility

Creates a Brand image

Project you as a customer centric organization

Facilitates your customers in a better way

Can have a strong presence

Increases sales avenues for your firm

Turn your smartphone into a mobile extension of your phone system. GVCPBX Mobile app offers special features that are usually available only to phones located in your office or at your homeMake smart calls with our appsSoftphone Application

Automatic Configuration: Automatically configured when the end user logs in or simply scans a QR code.

Battery Life: Push Notifications enable this unique mobile softphone to significantly conserve battery life when the app runs in the background.

Features: Offers a full range of features such as Speed Dial, Call Forwarding, Call Transfer, Conferencing, Call Waiting, Ring Tone selection, Address Book integration, optional Call Recording, Video Calling and more. Dialed numbers can be automatically re-written to accommodate special dialing protocols around the world. The app currently supports multiple languages.