Questions?

Frequently Asked Questions

What are my payment options?

Online purchases are made easy and secure with a selection of payment options, including credit cards or PayPal. Unfortunately, at present, we cannot accept gift cards or store credits for online purchases but please contact us at. …. or contact one of our stores for further assistance should you wish to redeem a gift card or use a store credit.

Is buying online safe?

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Website Security

To help ensure that your shopping experience is safe, simple and secure Space uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with ‘https:’ instead of the normal ‘http:’. This means that you are in secure mode. Any personal information you disclose to us is handled with the strictest confidence in accordance with our Privacy Policy.

What is the "CVC"?

The Card Verification Code (CVC) is the three- or four-digit code on your credit/debit card used as a security measure for all online transactions. It only appears on the card itself, which verifies that you – the buyer – have the credit/debit card with you during the purchase. The CVC is printed on your credit/debit card, not embossed like the account number is. Where the CVC is located depends on the type of credit/debit card you’re using. On Visa/MasterCard, the CVC is the last three digits on the back, on AMEX it is on the front of the card.

What happens after I have completed payment online successfully?

You will receive an order confirmation email with the details of your Order. Therefore it is very important that you enter a valid email address when submitting your order. Please check the order confirmation carefully and report possible errors to our online orders immediately. Your order is a binding contract proposal that we accept by sending out the order confirmation or the product. By placing your order you agree to our general terms and conditions. You will be informed by e-mail as soon as your ordered product leaves our warehouse!

Product Care

Product Care

Care + Maintenance

Our philosophy is simple, we only make furniture that lasts. Over their lifetime our products will need a little care and attention to ensure they can be enjoyed by generations to come. The following information will help you care for your Jardan products in the best
possible way.

Timber with an oil finish

For timber products with an oil finish we recommend that you pay particular attention to protecting the piece from hot or wet objects. Do not leave liquid to sit on timber surfaces as it will penetrate the surface and cause staining. Wipe up spills immediately with a damp cloth. Depending on the position of the piece and the conditions of your home, we recommend re-oiling once a year. Care packages specifically for timber with an oil finish are available from your nearest Jardan store. Before you begin re-oiling, place a protective layer beneath your furniture to catch any drips or spills. Always test the top oil in an inconspicuous area to ensure the desired finish is achieved before applying. Do not use any other cleaners or polishes as they may cause permanent damage to your furniture.

Timber with a lacquer finish

Regularly wipe timber to remove dust and dirt. Do not wet down or leave spills to sit on timber surfaces. Avoid contact with liquids, heat and keep out of direct/reflected sunlight. Take care when placing unglazed ceramics as they may scratch the surface. Do not use any other cleaners or polishes as they may cause permanent damage.

Reclaimed Timber

It is not advisable to sit reclaimed timber with an oil finish directly on carpet as it may leach over time.

Fabric

Vacuum fabrics on a weekly basis to remove dust, dirt and any loose feathers. Treat spills and stains as soon as possible by wiping with a damp cloth. Do not scrub as this can alter the fabrics appearance. We recommend contacting a specialist fabric cleaner to treat difficult stains. Please refer to the Materials Library on our website for care information specific to your fabric. To avoid any colour change and prolong the life of your fabric we recommend keeping your furniture out of direct sunlight.

Leather

Wipe leather with a clean damp cloth on a weekly basis to remove particles and dust that can work into the hide and abrade. Creases, stretch marks, scars and insect bites that the animal acquires during its life are unique to each hide and a natural characteristic of quality leather. Some softening and stretching of the leather is to be expected with use. To refresh your leather, care packages specifically designed for aniline and finished leathers are available at your nearest Jardan store. To treat difficult stains we recommend contacting a specialist leather cleaner.

Cushions

Regularly shape and rotate loose cushions where applicable to maintain their shape and loft. Some movement may occur with loose covers as they are designed for a relaxed look and feel. It is natural that cushion fillings will settle and seat foams will soften over time. Scatter inserts can be invigorated by laying them out in the sun to air. While specialised fabrics have been selected to contain feathers in compartments, occasionally feather quills can pierce through the covers. They can be simply removed by pulling the feather out.

Powdercoated Metal

Regularly wipe metal with a damp soft cloth to remove particles which can abrade the surface with wear. Avoid contact with liquid, heat and direct sunlight. Abrasive cleaning products are not recommended.

Marble

It is essential that you do not leave any liquid to sit on marble surfaces as it will penetrate the stone and cause staining. Wipe up spills immediately with a damp cloth. Clean with warm soapy water. For stubborn stains use a creme cleaner with a soft sponge or cloth.

Brass

Our brass products are finished with a clear coat lacquer to prevent tarnishing. Gently wipe clean with a soft cloth. Use spray and wipe or Windex to remove any difficult marks
or stains.

Glass

Regularly wipe glass and mirrored surfaces with a clean lint free cloth. Windex can be used to remove any difficult marks or stains.

If you would like further information on the care and maintenance requirements specific to your product, contact your nearest Jardan store.

Terms + Conditions

Terms + Conditions

Payment Details

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 2017. When purchasing from Jardan your financial details are passed through a secure server using the latest 128bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact …… Please note that all international order will be processed in Australian dollars (and are exclusive of GST?)

Order Confirmation

Once your order has been placed and payment has been made an order confirmation will be forwarded to you in acknowledgement of receipt.

Domestic Delivery

We provide free delivery for all homewear orders over $300. For all Australian order under $300 a flat rate of $15 delivery fee will be charged. Delivery times for all homeware products are 3 – 7 business days from the time of order. Delivery costs for all furniture items are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before check out, please contact … if you have any further questions. A dispatch confirmation email including a track and trace number will be sent once the order has been dispatched. All deliveries are made by registered courier and will require a signature, unless you provide authority to leave during checkout.

International Delivery

International delivery costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient. Delivery times for all homeware product are 5 – 7 business days from the time of order. A dispatch confirmation email including your track and trace number will be sent once the order has been dispatched. Please email …. for all furniture and lighting freight enquiries.

Tracking Your Order

Your track and trace number and link will be provided the email sent once the order has been dispatched. Please contact … for any further information.

Lead Times

Lead times for all furniture and lighting are specified in the product information, these are subject to change ….. Whilst we will make every effort to achieve nominated delivery dates, delays do not constitute a breach of contract and Jardan is in no way liable for any resulting damages.

Lost or Damaged Goods

If your order is lost or damaged in transit, please contact (email address) within 7 working days of placing your order. Inspection of all furniture and lighting products is required on delivery. Any damage must be noted on the delivery docket presented to you by the carried for signature. Notification of any damages or shortages is required within 24 hours of delivery. We will not be responsible for any damage unless we are notified within the time period specified.

Exchanges + Returns

Please choose carefully, we do not normally give refunds if you simply change your mind or make a wrong decision. We have made every effort to display as accurately as possible the colors and patterns of our products. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate. If you think that items have been represented incorrectly or you have received the incorrect item we will only exchanged items in their orginal form. All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is faulty please contact us immediately (email address).

Present your item along with the online receipt at any Jardan store within 14 days of the order.

Privacy Policy

Jardan is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter and to personalise your shopping experience with us. Jardan uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Jardan only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Jardan products are designed and made to last a lifetime. If an issue does arise, we’re here to help with extensive structural warranties on all products and a national service network. We ensure the quality of our design and workmanship in our products will provide a lifetime of enjoyment when subject to their intended use.