Vendor Details

ReviewInc

reviewinc.com/

Founded 2012

United States

About ReviewInc

ReviewInc is a leading provider of Business Reputation Management Services. ReviewInc's growing customer list includes major international chains, brand auto dealers, dental, medical, travel, leisure, property management, retail stores, restaurants, legal services, country clubs, and more. ReviewInc is committed to educating business owners on the power and importance of customer reviews and managing your online reputation.

Pros: ReviewInc is one of my favorite software "hidden gems" for local businesses. I've used several other review management platforms (TrustPilot, Feefo, BirdEye, eKomi, Podium, etc...) and none of them compare to the amount of features and functionality that's crammed into ReviewInc, and all for significantly less money than competitors. I could go on forever about everything that ReviewInc lets you do, but deep customization and endless reporting options are really the stand out features. Not only that, I've personally run side-by-side tests of these platforms, and ReviewInc outperforms them all. What makes ReviewInc different is that it allows you to setup 3 different review workflows methods, from a quick rating to an in-depth survey, and you can do this on an individual location basis. The reporting can be automated and highly customized. All of the customer-facing forms and emails can be fully customized as well with html. I rave about ReviewInc all day, but I've run out of room.

Cons: There aren't really any cons in my book. The only things I can possible see as a negative is that you don't have an assigned account manager at your beck and call. However, the product is so good out of the box you never really have problems if you're someone who knows how to work with html. Also, they don't seem to be updating or upgrading the product as much as the other guys, but that is probably because those guys are having to play catch up to where ReviewInc already is.

Overall: ReviewInc has helped us triple our private response rate and double our public review rate. It's brought all of our public location page ratings up significantly, and helped keep our management instantly informed whenever a negative review is written by automatically sending email notifications to the appropriate managers. Thanks to the custom survey questions and hidden fields, we're easily able to bundle mini-surveys and coupons in with our review emails. These survey questions and the hidden fields you can include in the data help you achieve many other goals you may have and find out additional information from the customer.

Online reputation management savior

Feb 06, 2015

John H.

Media Director

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Online reputation management savior

For nearly 2 years my clients and I have been using Review Inc and it has been one of the best investments we could have made. Our average Google score across 14 stores went from a 2.4 to over a 4 star rating. Ever week we get new 4 and 5 star reviews which lets potential customers see that the great experience that was had by customers 2 years has consistently been repeated for the last 2 years.

Our store associates continue to tell me how much it has increased not only the traffic in their stores, but as a commissioned sales staff, it has helped increase their personal income. Customers are seeing associates names in reviews so when they come into our stores they are asking for them by name.

Now I'm not saying it's as easy as paying for the service and everything changes. We still have to work really hard to provide great customer service, and when we do get negative reviews, we have to respond quickly to prevent those reviews from going public because customers now see that we care about our reviews because we respond to the reviews that we get in a public setting. Additionally, we have had customers come in and try and haggle over prices and even threaten to give us bad reviews if we don't give them what they want. Fortunately, our staff works together to flag negative reviews when they do go public which helps us remove the negative reviews that are posted. When we're unable to get reviews removed, our sales team respond to negative reviews with a brief reply informing the angry customer and everyone else who reads the review that we are going to do our very best to take care of their situation. When potential customers read that, they often give us the benefit of the doubt that the issue was resolved.

Again, if you are serious about improving your online reputation AND YOU REALLY SHOULD CARE!! Review Inc is a great tool to aid in your efforts.

Wonderful Company to work with, excellent customer service, very professional in every aspect.

May 25, 2017

Josh K.

VP Marketing & Sales

Marketing and Advertising, 11-50 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: There is very little maintenance with this program, it's on auto pilot. The team is constantly striving to improve the functionality and usability. Also its intuitive and easy to use.

Cons: They frequently make upgrades, which is contradictory to my previous statement, but every time they do we have to take the time to learn all the new improvements

Overall: More Business

Customer support is unmatched

Sep 27, 2018

Dave M.

Customer Experience Manager

Automotive, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Granular reporting, customer support is outstanding, Review Inc is always looking for new integrations and sources.

Cons: There are so many options and reports, it can get a little confusing.

Overall: We work with them as a reseller/vendor, support and communication about new products and training is fantastic.

The Results Say it All

Sep 26, 2018

Sophia L.

Director of Operations

Entertainment, 11-50 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to use, excellent customer service, completely customizable, step by step tracking of customer responses and most of all boosted our reviews and ratings!

Cons: Some things were easier on the desktop version.

Fantastic Review Platform

Jul 09, 2015

Bernard M.

CEO

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: My company has been using the ReviewInc Platform for over 3 years now. I have found the platform to be powerful, intuitive and comprehensive. I also have found their support team to be helpful and responsive. I have looked at a number of competing solutions and this is by far the best.

Review Inc Services

Feb 06, 2015

John P.

President

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Fast and comprehensive systems, but what I like the most about Review Inc, is that I really had a good experience with their customer service department. I got my questions answered instantly. The product is superior for the price (keep rolling out those tools). Highly recommend!

Great tool to grow and manage reviews

Dec 08, 2016

megan s.

Source: Capterra

5/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Comments: I love review inc as a tool to manage and grow reviews. I get notified right away of all reviews and with their software, I am able to collect a lot of reviews.