I still don't see how I choose the inbound calling line ID as the number to reply to with an SMS. The custom function in Zapier can't pull that number, and Zapier's support team told me they can't help me with that need. What am I missing?-Glenn

So i send my recording to dropbox via zapier, what i am going to do it, set up a multi-zap that takes that recording and then zaps it into my contacts record and if there is not contact record then I wiull have it create a new record with the status..open, :)

I'm a little confused on how this works. I've setup a Zapier that creates a row in a Google Sheet for "Call Ended" calls. I've set it up, made some test runs which seem to work fine but it's still not creating any rows in the Google Sheet. I have a feeling it has to do with the extension I'm logging into but I'm just logging in using my Ringcentral main number and password. No extensions or specific user numbers. How do I get around this?

Here's an issue I'm encountering now. I have a Zapier setup that to save call recordings to a folder in my Google Drive. Everything is working great BUT i get emails with this error over and over again.

"Google Drive: platform.ringcentral.com returned (404) Not Found and said "Resource for parameter [callRecordingId] is not found"

I've looked at the settings and I'm not sure what is causing this error. I've attached a screenshot of the Drive upload settings. Could anything here be causing it?

It would be great if recorded calls could be automatically emailed. We would like our sales manager to review all calls by sales trainees and emailing the recorded calls as soon as the call is over would help instead of having to manually download the recordings.

I understand that email attachment size could be a problem, but if the size of the recording is say over 10 - 15 MB, maybe instead of attaching the recorded call, you could include a link to listen to the recording.

Is there a way to setup Zapier to save the call logs into Google Sheets without doing it per call? Zapier price plan looks attractive but when you're being charged per tasks it adds up quickly. I blew through 3000 tasks within a few days and I can't justify paying more than the $50 per month.

I'd really like an option where I can have it upload a call log file into Google Sheets on a timed basis.﻿

I am having issues creating a zap whereby incoming missed calls to our main number (where the caller hangs up before selecting any extensions) receives an auto-SMS reply.

I am using a zap template (see attached photo) and am successful when using a specific extension's RC login credentials. However, when I attempt the zap for the circumstances described above using the admin credentials, the zap fails.

It seems like there's some data misalignment when using the admin credentials for the main number. During the zap editing process, zap fetches a missed call from yesterday, 8/23/17, (see attached photos) from a call queue extension. However, we have had several missed calls as described at top today that are not being fetched.

I called RC support and they advised that they have received no zap training. However, they did confirm that the main number's credentials should be the admin's. They tried their best and I appreciate it.

@Paul - we trigger off of Text Messages sent to our mainline using Zapier. I recall it being a real pain to figure out how to access those events - I think we ended up having to log in and connect as the operator extension (not the super admin) in order to be able to trigger off of the mainline events. We then text people back that we can't use our mainline for text messaging (as RC doesn't support from a user standpoint) and use Textline with Zapier to text back and forth (we take the text message sent to RC and move it to Textline where we can actually deal with it). It's not from our RC number but allows multiple users to see and respond to the texts. It also has a much better integration with Zendesk than RingCentral for text messaging.

Careful when you use the New SMS trigger in zapier - it will loop easily as it triggers off both sent and received so your own responses trigger a new message. You need to filter on it being inbound and not from your RC number.

I'm sure you could do something similar for missed calls to the main number, however, if you also have triggers for missed department calls (i.e. they did navigated your phone tree but then hung up), you may trigger twice, once for the missed department call and for the missed overall call.

RingCentral doesn't have a central company database for contacts (other than for individual users) so it would only show up on a user address book specifically. That's been on the request list for 5+ years so I wouldn't get your hopes up to have the zapier intergration improved. Or you'd have to create a connection to everyone's user account, get their username and password, and have one long zap that ads to everyone or 1 zap per RingCentral user. Just like Zendesk integration - it's the most basic integration (i.e. forward ringcentral email notification with a an attachment to your zendesk email address to create a voicemail ticket in Zendesk)