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For additional help, please call us at 866-597-9560.

TTY users should dial 866-597-9561. Our phone lines are open 7 days a week from 8 am to 8 pm. You may receive a messaging service on weekends and holidays from March 2 through November 14. Please leave a message and your call will be returned the next business day.

Essence is an HMO plan with a Medicare contract. Enrollment in Essence depends on contract renewal.
All Essence plans include Part D drug coverage. To enroll in an Essence plan, you must have both Medicare
Parts A and B and reside in the Missouri counties of Boone, Jefferson, St. Francois, St. Charles, St. Louis,
or St. Louis City, or in the Illinois counties of Madison, Monroe, or St. Clair.

Please note that as an Essence member, you must continue to pay your Medicare Part B premium. Enrollment in
an Essence plan may be limited to specific times of the year. The benefit information provided is a brief summary,
not a complete description of benefits. For more information, contact the plan. Benefits, formulary, pharmacy network,
provider network, premium and/or co-payments or co-insurance may change on January 1 of each year.

Members must use plan providers except in emergency or urgent care situations. If a member obtains routine care from
an out-of-network provider without prior approval from Essence, neither Medicare nor Essence will be responsible for the costs.

Medicare evaluates plans based on a 5 Star rating system. Star Ratings are calculated each year and may change from one year to the next.