Integrate GTS Telecom and SAP Now

Connect your SAP and GTS Telecom using Tenfold to automatically track and log every call instantly

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Wayfair Increased Connection Rate by 30% and Doubled Outbound Call Volume Within One Month of Using Tenfold.

Joel Stevenson, VP of Sales at Wayfair

About GTS Telecom

GTS Telecom is a leading infrastructure-based provider of telecom services in Romania for the business segment. They are one of the founding members of RoNIX, and is certified ISO 9001, ISO 14001, ISO 18001 and ISO 27001.... Read more

About SAP

The SAP SE company is best known for its enterprise resource planning (ERP) software that automates many business processes and integrates them for smoother functionality and better profits overall. Its SAP CRM application targets the business software... Read more

About Tenfold

Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in SAP,
allowing them to work together, and streamline the customer experience. Read more

Our Customers Have Captured

Interactions

Text

Chats

Calls

Emails

100% Data Capture

Tenfold automatically captures every interaction and natively integrates with all
communication platforms including SAP

360-Degree View

Tenfold provides immediate transparency across all departments, specific to the current
customerstate

Ease of Implementation

There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and SAPintegration

Adherence

With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements

Capture 100% of your
customer interactions

80% of customer engagement data is missing

Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.

Native integration with all communication platforms

Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.

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About GTS Telecom

The result of a merger between KPNQwest Romania and GTS Romania, GTS Telecom is one of the premier integrated telecommunications providers in Eastern and Central Europe. Originally named KPNQwest/GTS Romania from March 2000 until 2004, the company changed its name to GTS following a merger. Its parent company has headquarters in the Czech Republic, Romania, Hungary, Slovakia, and Poland. KPNQwest launched in Romania in 1993 under the name EUnet. It was one of the first Romanian Internet service providers. In June 2010, GTS Telecom acquired Datek Telecom telecommunications, which had been on the market since 1994.

GTS offers international cloud solutions, voice services, Internet access, colocation in its own data centers in Bucharest, and data transmission. It is the only fiber network servicing all Eastern Europe and has 35,000 online customers. GTS offers small business, large business, and wholesale solutions, such as integrated security systems, hosting systems BPM, and cloud data saving systems. It helps organizations with capacity planning, consolidation, and flexibility using a professional management program. GTS products allow customers to choose, allocate, and transfer computing resources when and where they are needed. Focused on solutions for the finance, energy, healthcare, consumer goods, and technology industries, GTS Telecom has a network of data centers and secure full mesh.

GTS Telecom has earned many accolades from industry experts. GTS Cloud Services suite was the winner of the Eurocloud Europe award in the category “Best Cloud Service for Horizontal Markets.” It also received recognition for being one of the top cloud computing services by the Excellence Committee of the Romanian Association for Computing Cloud in 2015. Named the “Regional Service Provider of 2011” by the prestigious Metro Ethernet Forum, GTS is known as a leader in developing and delivering innovative telephony solutions.

About SAP

The SAP SE company is best known for its enterprise resource planning (ERP) software that automates many business processes and integrates them for smoother functionality and better profits overall. Its SAP CRM application targets the business software needs of midsized and larger businesses in all industries and business sectors. SAP acquired a company called Hybris in 2013 and then realigned its CRM strategy to compete directly with the leader in the space, Salesforce. SAP CRM does have one drawback, though it is working on that now by shifting toward cloud-based systems versus traditional on-site CRM. Many companies prefer the no-maintenance aspect of working in the cloud, and SAP is reacting to that, while also consolidating customer engagement and commerce packages to offer a broad array of functions with its software.

Programs available include cloud for sales, on-premise CRM, cloud for service, on-premise service, marketing, commerce, billing, and history. The CRM components allow discussions, documents, blogs and videos to be uploaded to the records for a complete view and simplified, real-time customer engagement. Businesses are able to deliver personalized and seamless customer experiences across many channels with SAP CRM, and they go far beyond traditional CRM software. By using Big Data technologies SAP CRM is able to drive a company’s digital transformation and fully integrate marketing, sales, commerce, and customer service. This allows the business team to have deep social and customer insights that impact deals positively. Sales and marketing professionals have more information to help them improve sales performance, engage customers and streamline the ordering and fulfillment processes.

Customer analytics available through SAP CRM help the organization’s marketing team with real-time insights into customer wants and needs, allowing delivery of contextual and customized experiences. The eCommerce portion of the software provides a personalized digital shopping experience that integrates fully with real-time inventory management and cost-effective order fulfillment. Further, omnichannel service professionals have customer visibility and problem-solving tools at ready disposal to cut costs, increase revenue, and earn customer loyalty. And, by empowering field service techs with mobile access to information, costs, service requests, and analytics, they become a bigger profit center. Finally, it increases the customer’s confidence in the technicians and the business overall when they have access to information to answer questions that typically come up on a site visit.