topic Re: Telstra RCS not working on Note 10 5g in Samsunghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/838971#M7055
<P>I am having the same issue. 10 note ordered online. Is there an update on this?</P>Wed, 25 Sep 2019 08:16:10 GMTBrucey542019-09-25T08:16:10ZRCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/835413#M6748
<P>After some research, it would seem that Telstra does not have firmware to support RCS on Note 10.&nbsp; I have approached Telstra tech support who didn't know what RCS is and failed to call back after I asked that my query be escalated and then Samsung who advised that Telstra have known issue with RCS and Note10.</P><P>Can someone advise me on where this is going please?</P>Wed, 28 Aug 2019 11:49:29 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/835413#M6748hsuser2019-08-28T11:49:29ZTelstra RCS not working on Note 10 5ghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/834763#M7042
<P><STRONG>Just got the new note 10 5g and my Telstra rcs audio files from vocie mail is not working. any suggestions?</STRONG></P>Fri, 23 Aug 2019 13:55:02 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/834763#M7042Bazz772019-08-23T13:55:02ZRe: Telstra RCS not working on Note 10 5ghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/834904#M7043
<P>Hi Bazz.</P>
<P>Sorry if this is causing some frustration.</P>
<P>Please double check that the most up to date firmware is available on your device, there has been an issue&nbsp;effecting Samsung devices and RCS.</P>
<P>If there are no updates available, you would be able to get around this by <SPAN style="font-size:18pt"><SPAN style="font-family:&quot;Times New Roman&quot;,serif"><SPAN style="font-size:10.0pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif">reverting to legacy SMS/MMS messaging by following the below steps on the&nbsp;impacted handset: </SPAN></SPAN></SPAN></SPAN></P>
<OL>
<LI><SPAN style="font-size:18pt"><SPAN style="font-family:&quot;Times New Roman&quot;,serif"><SPAN style="font-size:10.0pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif">Open the Messages App</SPAN></SPAN></SPAN></SPAN></LI>
<LI><SPAN style="font-size:18pt"><SPAN style="font-family:&quot;Times New Roman&quot;,serif"><SPAN style="font-size:10.0pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif">Access the Menu by selecting the ‘three dots’ on the top right of the screen</SPAN></SPAN></SPAN></SPAN></LI>
<LI><SPAN style="font-size:18pt"><SPAN style="font-family:&quot;Times New Roman&quot;,serif"><SPAN style="font-size:10.0pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif">Navigate to Settings &gt; Chat Settings &gt; Rich Communications Settings</SPAN></SPAN></SPAN></SPAN></LI>
<LI><SPAN style="font-size:18pt"><SPAN style="font-family:&quot;Times New Roman&quot;,serif"><SPAN style="font-size:10.0pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif">Switch off RCS</SPAN></SPAN></SPAN></SPAN></LI>
</OL>
<P><SPAN style="font-size:18pt"><SPAN style="font-family:&quot;Times New Roman&quot;,serif"><SPAN style="font-size:10.0pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif">Please let me know how you get on.</SPAN></SPAN></SPAN></SPAN></P>
<P><SPAN style="font-family:Calibri, sans-serif"><SPAN style="font-size:13.3333px">-Kieran</SPAN></SPAN></P>Sat, 24 Aug 2019 18:59:37 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/834904#M7043KieranB2019-08-24T18:59:37ZRe: Telstra RCS not working on Note 10 5ghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/834920#M7044
<P>Hi Kieran. Thanks for the reply.</P><P>&nbsp;</P><P>It must be this particular phone as the Chat Settings doesnt even come up in the menu.</P><P>&nbsp;</P><P>The note 9 was fine however this must need some sort of update from Samsung.&nbsp;</P><P>&nbsp;</P><P>I guess I'll wait.</P><P>&nbsp;</P><P>Thank you.</P>Sat, 24 Aug 2019 22:59:20 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/834920#M7044Bazz772019-08-24T22:59:20ZRe: Telstra RCS not working on Note 10 5ghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/834921#M7045
<P>Thank you Bazz77 and any updates or changes to the handset software made by the manufacturer will be posted directly. Details of how to check on these can be found by clicking on&nbsp;<A href="https://tel.st/6ucjt" target="_blank">https://tel.st/tu46r</A></P>
<P>&nbsp;</P>
<P>&nbsp;</P>Sat, 24 Aug 2019 23:05:40 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/834921#M7045MammaB2019-08-24T23:05:40ZRe: Telstra RCS not working on Note 10 5ghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/835112#M7046
<P>Hi Bazz77</P><P>May I ask whther you preordered your note 10+ or picked it up from shop?</P><P>Thanks!</P>Mon, 26 Aug 2019 09:24:27 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/835112#M7046Ebonymom2019-08-26T09:24:27ZRe: Telstra RCS not working on Note 10 5ghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/835127#M7047
<P>Hi there. I Pre Ordered it from Samsung.</P><P>&nbsp;</P><P>Cheers Baz77</P>Mon, 26 Aug 2019 10:25:39 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/835127#M7047Bazz772019-08-26T10:25:39ZRe: Telstra RCS not working on Note 10 5ghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/835137#M7048
<P>Thank you so much for letting me know! It makes big difference between the service provided by Samsung Australia and Telstra .... this is my first time mobile contract with Telstra and not that impressed yet....</P>Mon, 26 Aug 2019 11:28:09 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/835137#M7048Ebonymom2019-08-26T11:28:09ZRe: Telstra RCS not working on Note 10 5ghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/835145#M7049
<P>Hang in there as they are usually very good. Certainly better than the others.</P>Mon, 26 Aug 2019 12:26:15 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/835145#M7049Bazz772019-08-26T12:26:15ZRe: Telstra RCS not working on Note 10 5ghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/835146#M7050
<P>Thanks! I shall do! Thank you for your reply!&nbsp;</P>Mon, 26 Aug 2019 12:29:10 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/835146#M7050Ebonymom2019-08-26T12:29:10ZRe: Telstra RCS not working on Note 10 5ghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/835394#M7051
<P>I have a new Note10 4G and have experienced similar problems.</P><P>I have spoken to Samsung support and they say an updated version of firmware for the phone is req</P>Wed, 28 Aug 2019 09:43:54 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/835394#M7051hsuser2019-08-28T09:43:54ZRe: Telstra RCS not working on Note 10 5ghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/835404#M7052
<P>Thanks Hauser.</P><P>&nbsp;</P><P>Do they know when the firmware updat will take place?</P><P>&nbsp;</P><P>Cheers Baz77</P>Wed, 28 Aug 2019 10:38:56 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/835404#M7052Bazz772019-08-28T10:38:56ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/835447#M6750
<P>It should be working. It is working fine on my phone.</P>Wed, 28 Aug 2019 21:20:34 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/835447#M6750Jupiter2019-08-28T21:20:34ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/835581#M6759
<P>Hi Jupiter,</P><P>It works on my note 8 but not on my note 10.</P><P>Does any one else have a note 10 with RCS working?</P>Thu, 29 Aug 2019 17:22:56 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/835581#M6759hsuser2019-08-29T17:22:56ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/835583#M6760
<P>Note 10+5G RCS is working ok (Chat &amp; Voicemail).</P>Thu, 29 Aug 2019 18:04:56 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/835583#M6760Jupiter2019-08-29T18:04:56ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/835600#M6762
<P>I have a Note 10+ 5G.</P><P>&nbsp;</P><P>RCS is kinda working for me.</P><P>&nbsp;</P><P>I get the chats in messages just fine, but my voicemails do not come through as Audio files.&nbsp;</P><P>&nbsp;</P><P>I have sent a status message to 144 which says it is enabled, but no matter what I do I can't get the Audio files to send through for voicemails.</P>Thu, 29 Aug 2019 23:09:11 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/835600#M6762mickbannon832019-08-29T23:09:11ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/835603#M6763
<P>In the messaging app settings do you have auto download of attachments enabled.</P>Thu, 29 Aug 2019 23:25:05 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/835603#M6763cf42019-08-29T23:25:05ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/835971#M6773
<P>I'm having the same problem on my Note10+ 5g</P><P>&nbsp;</P><P>RCS is working on my Note9</P>Sun, 01 Sep 2019 23:14:01 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/835971#M6773Noel712019-09-01T23:14:01ZRe: Telstra RCS not working on Note 10 5ghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/835972#M7053
<P>My Note10+ 5g is the same ☹</P>Sun, 01 Sep 2019 23:19:57 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/835972#M7053Noel712019-09-01T23:19:57ZRe: Telstra RCS not working on Note 10 5ghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/836294#M7054
<P>My Manager got the Note 10 Plus 5G from Telstra and on his device RCS services are working. Whereas I purchased from JB HiFi outright Note 10 Plus 4G and no RCS. Wasted time with Telstra tech for two hours to make them understand the problem then got told to contact Samsung.Guess what Samsung said RCS is entirely Service providers responsibility nothing to do with us. looks like long couple of months&nbsp; wait for software update (speedy Telstra and Sammy)</P>Wed, 04 Sep 2019 04:19:05 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/836294#M7054arsenalove2019-09-04T04:19:05ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/836586#M6817
<P>RCS is not working on my Note 10+ 4G. After an online chat, the rep didn't know what RCS was, but then informed me that they enabled it - which didn't happen. Firmware and apps are up to date</P>Fri, 06 Sep 2019 07:56:58 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/836586#M6817Doug052019-09-06T07:56:58ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/836629#M6822
<P>I have the same problem and telstra can't activate it all they say turn your phone off for 4 min turn back on and still doesn't work</P><P>&nbsp;</P>Fri, 06 Sep 2019 23:01:55 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/836629#M6822Opps42019-09-06T23:01:55ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/836678#M6823
<P>Hi <LI-USER uid="1296638287" login="hsuser"></LI-USER>,</P>
<P>&nbsp;</P>
<P>Thanks for reaching out.&nbsp;</P>
<P>&nbsp;</P>
<P>RCS ((Rich Communication Service) should be supported on the Note 10. There may be a registration fault, incorrect configuration or VOLTE is barred on your service. Our Mobile Faults team will be best to look into this further and will be able to raise a fault if necessary. It may be a case of the latter by the sounds of it.&nbsp;</P>
<P>&nbsp;</P>
<P>Let me know how you go.&nbsp;</P>
<P>&nbsp;</P>
<P>- Tim&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>Sat, 07 Sep 2019 06:24:07 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/836678#M6823TimmyT2019-09-07T06:24:07ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/836743#M6824
<P>Hi Tim,</P><P>Thank you for your help.</P><P>You were absolutely correct.</P><P>I called mobile faults and worked through the issue with them.</P><P>The RCS is now working.</P><P>Thank you again.</P><P>HSUser</P>Sun, 08 Sep 2019 03:25:36 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/836743#M6824hsuser2019-09-08T03:25:36ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/836746#M6825
<P>I should have included the procedure that I followed.<BR />I took my sim out while the phone was connected in a bid to force the sim to re-register.</P><P>I spoke to mobile support and asked them to force the sim to re-register</P><P>Previously,&nbsp; rebooting of the phone did not seem to help the issue..</P>Sun, 08 Sep 2019 03:32:28 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/836746#M6825hsuser2019-09-08T03:32:28ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/836750#M6826
<P>Hi hsuser, thank you for getting back to us with the information. If there is anything further we can help with please pop back here 24x7. - Jo</P>Sun, 08 Sep 2019 03:39:22 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/836750#M6826MammaB2019-09-08T03:39:22ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/837784#M6868
<P>Good for you mate that some how you managed to get your RCS going. For me its still noy working, support doest not know RCS. I have explained to them( Honey is tech person name),&nbsp; can onlsupport yousaidy recieve voicemails on iphone in samsung you have to dail 101, there is no other way she is aware of. <img id="smileyhappy" class="emoticon emoticon-smileyhappy" src="https://crowdsupport.telstra.com.au/i/smilies/16x16_smiley-happy.gif" alt="Smiley Happy" title="Smiley Happy" />&nbsp;</P><P>On 3rd try tech person asked me remove sim, restart, tried all that still no good.</P><P>Not sure how is it working on your Note 10+&nbsp;</P>Mon, 16 Sep 2019 23:44:55 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/837784#M6868Syedmshah2019-09-16T23:44:55ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/838926#M6900
<P>I've got a Note 10+ 4g also and have had no luck after HOURS on the phone with telstra techs.</P><P>&nbsp;</P><P>Most of them have no idea what RCS actually is let alone how to resolve the issue.</P><P>&nbsp;</P><P>Can somebody from Telstra that actually knows what they are doing weigh in with some answers and a proper resolution to this issue? There are so many posts about people having the same problem and it's appalling that nobody at Telstra knows what to do about it!</P>Wed, 25 Sep 2019 03:13:18 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/838926#M6900WBC22019-09-25T03:13:18ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/838934#M6901
<P>agree with the above</P><P>someone at telstra must know the problem</P><P>there is clearly no switches for rcs in messages or mobile data options on the note 10+ 4g whilst it is clearly there on the note 9. This is consistent with samsung's advice telstra requested they deactivate rcs on the note 10 and note 10 plus.</P><P>It is annoying telstra is not advising us of the reason rcs has been removed and if and when it will be reactivated.</P><P>perhaps it is just a matter of inadequate resources to work on the note 10 5g and note 10 + 4g at the same time.</P><P>not having rcs is inconvenient - particularly if your business has a large number of voicemails</P><P>Should I go back to my note 9 or persist with the note 10 plus 4g)??</P><P>&nbsp;</P>Wed, 25 Sep 2019 04:20:01 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/838934#M6901petros54602019-09-25T04:20:01ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/838936#M6902
<P>Just recieved the september Note 10+ 4g update (not telstra branded)and this added in the APN settings required for RCS, but still doesnt work. previously couldnt add these extra APN settings in.&nbsp;<BR />The HOS and IMS is required for RCS, in addition to the normal internet APN.</P><P>I dont believe samsung have asked for RCS to be disabled, but believe its more a telstra issue or fault.<BR />Unsure what else to try</P>Wed, 25 Sep 2019 04:31:57 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/838936#M6902Teddam2019-09-25T04:31:57ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/838937#M6903
<P>Have tried registering sim again but still hasnt worked.</P><P>Bit of a shame when all the other samsungs work</P>Wed, 25 Sep 2019 04:41:00 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/838937#M6903Teddam2019-09-25T04:41:00ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/838965#M6905
<P>To clarify, advice from samsung was that telstra had asked them to deactivate rcs in the note 10 and 10&nbsp; plus 4g firmware. I understood it was a telstra issue not a samsung one. I also have the new update and no rcs, including no rcs options in settings.</P>Wed, 25 Sep 2019 07:34:40 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/838965#M6905petros54602019-09-25T07:34:40ZRe: Telstra RCS not working on Note 10 5ghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/838971#M7055
<P>I am having the same issue. 10 note ordered online. Is there an update on this?</P>Wed, 25 Sep 2019 08:16:10 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/838971#M7055Brucey542019-09-25T08:16:10ZRe: Telstra RCS not working on Note 10 5ghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/839017#M7056
<P><LI-USER uid="710769779" login="Brucey54"></LI-USER>&nbsp;Which version of the Note did you buy and was it direct from Telstra?</P>Wed, 25 Sep 2019 21:30:10 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/839017#M7056Jupiter2019-09-25T21:30:10ZRe: Telstra RCS not working on Note 10 5ghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/839019#M7057
<P>It is a note 10. But was not direct through telstra</P>Wed, 25 Sep 2019 21:42:14 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/839019#M7057Brucey542019-09-25T21:42:14ZRe: Telstra RCS not working on Note 10 5ghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/839031#M7058
<P>If it wasn't bought direct from Telstra, then the firmware may not have the RCS settings for Telstra built in to it. You could go to a Samsung Kiosk and see if they will flash the Telstra firmware onto it for you.</P>Wed, 25 Sep 2019 23:53:15 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/839031#M7058Jupiter2019-09-25T23:53:15ZRe: Telstra RCS not working on Note 10 5ghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/839040#M7059
<P>Looked up on Sammobile , the firmware released by Telstra and Samsung are exactly the same. Nothing has been modified as far as I can see in the files but I also might go and have a chat with Telstra Kiosk if they can do something. Ta</P><P>&nbsp;</P>Thu, 26 Sep 2019 01:24:19 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/839040#M7059arsenalove822019-09-26T01:24:19ZRe: Telstra RCS not working on Note 10 5ghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/839045#M7060
<P>I just visited the telstra George St Sydney Store. The reponse was we know it is a problem but not sure what is being done about it or when it will be fixed. Looks like this will not be fixed anytime soon and to be fair unacceptable considering the money spent on being a Telstra user. Hopefully a christmas present!</P>Thu, 26 Sep 2019 01:55:26 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/839045#M7060Bazz772019-09-26T01:55:26ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/839350#M6921
<P>Hi&nbsp;everyone,&nbsp;</P>
<P>&nbsp;</P>
<P>It's been advised that the RCS issue that some Samsung Galaxy devices were experiencing has now been resolved. If you continue to have troubles after basic troubleshooting our Mobile Faults team can assist any time on 132200 (say mobile fault) or via Live Chat here:&nbsp; <A href="https://tel.st/lp7g7" target="_blank">https://tel.st/lp7g7</A> from 7am-midnight EST.&nbsp;</P>Sat, 28 Sep 2019 13:42:18 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/839350#M6921IvanS2019-09-28T13:42:18ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/839864#M6929
<P>Hi Ivan S<BR /><BR />You say that the issue has been resolved. What exactly have the telstra team resolved?<BR /><BR />i spoke to your live chat team which then forwarded me to your faults team. Your faults team then forwarded me to Samsung. Samsung then told me its an issue with telstra. I've been reading other threads about this issue and supposedly telstra told samsung to not include RCS on note 10,10+ devices and only for note 10 5g supported&nbsp;<BR /><BR />....uh who is going to fix this exactly? how do we fix this? im sure many people in this thread wants to know urgently<BR /><BR />Thanks<BR /><BR />Tony<BR /><BR /><BR /></P>Wed, 02 Oct 2019 08:55:24 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/839864#M692921762019-10-02T08:55:24ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/839869#M6930
<P>So i was having this problem as well :</P><P><A href="https://crowdsupport.telstra.com.au/t5/Network-Roaming/Voicemail-to-MMS/m-p/839823#M11845" target="_blank" rel="noopener">https://crowdsupport.telstra.com.au/t5/Network-Roaming/Voicemail-to-MMS/m-p/839823#M11845</A></P><P>&nbsp;</P><P>Somehow i am now receiving voicemails as MMS on my samsung brought note 10, not sure what has changed but happy that it works.</P><P>&nbsp;</P><P>Im not sure about the other RCS options but voicemail is all i wanted.</P>Wed, 02 Oct 2019 10:38:57 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/839869#M6930Kirbob2019-10-02T10:38:57ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/839969#M6931
<P>Figure ill chime in again, its currently not working again. I havent changed anything so it must be on telstras side</P>Thu, 03 Oct 2019 03:03:46 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/839969#M6931Kirbob2019-10-03T03:03:46ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840053#M6932
<P>I have note 10+ 5g and no rcs.. I contacted both samsung and Telstra. Samsung told me to contact Telstra. After about an hour Telstra told me that it hasn't been tested on my device because I bought it from Samsung and not them directly... Pretty ridiculous if you ask me.</P>Thu, 03 Oct 2019 11:26:51 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840053#M6932Jaido922019-10-03T11:26:51ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840056#M6933
<P>The run around we are getting from Telstra is becoming nothing more than a joke. Why can't we get a straight answer?</P><P>&nbsp;</P><P>It has never mattered before where a device was bought, but it seems now we are being pushed to buy direct from them. But yet, no confirmation either way, just more run arounds and conflicting advice.</P><P>&nbsp;</P><P>Telstra are not doing themselves any favours, just get your story straight and let us know. It's not as if this is a new technology or a new platform. Poor form!</P>Thu, 03 Oct 2019 11:54:44 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840056#M6933Doug052019-10-03T11:54:44ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840076#M6935
<P>I am following this as I also have the same problem and of getting the run around from Telstra and others in the forum who are weighing in and obviously do not have the same phone. This is an issue, it needs to be fix and i would like to see a permanent solution please.&nbsp;&nbsp;</P>Thu, 03 Oct 2019 21:14:26 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840076#M6935Brucey542019-10-03T21:14:26ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840491#M6940
<P>Im having the same issue, Note 10+ from JBHIFI, tried formatting with a Telstra SIM in it and same issue</P>Tue, 08 Oct 2019 01:47:37 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840491#M6940Bunglebp2019-10-08T01:47:37ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840495#M6941
<P>OK. I think I've tracked down what the issue is.</P>
<P>&nbsp;</P>
<P>Samsung now issues the same firmware for all phones in Australia. The CSC value for the phone, however cannot* be changed, which is where the Carrier Settings are located. This situation started with the S9 series of phones, when Samsung changed how they developed the firmware.</P>
<P>&nbsp;</P>
<P>* there is a procedure that would allow the CSC to be changed (and I'm not going to post it here as the risk of bricking your device is very high), but the combination firmware file that is required is not available anywhere that I can find. The newest one I can find is for the S10 series.</P>
<P>&nbsp;</P>
<P>It is not something that Telstra can fix (as they don't get given the file) and it's not something that Samsung will fix (as they won't hand out the file to anyone, even to their service agents).</P>Tue, 08 Oct 2019 02:31:42 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840495#M6941Jupiter2019-10-08T02:31:42ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840497#M6942
<P>Yeah thought it was CSC issue!! Crazy they wont just send an update out but i had my suspicions thanks for clarifying! <img id="smileyhappy" class="emoticon emoticon-smileyhappy" src="https://crowdsupport.telstra.com.au/i/smilies/16x16_smiley-happy.gif" alt="Smiley Happy" title="Smiley Happy" /></P>Tue, 08 Oct 2019 02:37:44 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840497#M6942Bunglebp2019-10-08T02:37:44ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840537#M6944
<P>So can someone confirm if this is a Telstra issue or a Samsung issue? If this is Samsung I can return on warranty</P>Tue, 08 Oct 2019 09:15:17 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840537#M6944maeneak2019-10-08T09:15:17ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840554#M6945
<P>It's not an issue that is covered by warranty.&nbsp;</P>Tue, 08 Oct 2019 11:48:35 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840554#M6945Jupiter2019-10-08T11:48:35ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840563#M6946
<P>Warranty perhaps not, although it is a consumer law issue for Telstra if they are promoting their Telstra Messaging Service for latest Samsung devices which are not compatible or capable of supporting this service.&nbsp;</P>Tue, 08 Oct 2019 18:47:41 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840563#M6946Brucey542019-10-08T18:47:41ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840570#M6947
<P>They are only actually promoting the Telstra Messaging Service for Telstra Branded (ie purchased direct from Telstra) compatible devices, so if you bought an unbranded model or one that is not on the compatible list, then it wouldn't be covered.</P>
<P>&nbsp;</P>
<P>From the <A href="https://crowdsupport.telstra.com.au/t5/News-Feed/Telstra-Messaging-FAQs/ba-p/713814" target="_blank" rel="noopener">Telstra Messaging FAQs</A>:</P>
<P><EM>To be eligible for Telstra Messaging, you need to:</EM></P>
<P><EM>Anyone with an active Telstra mobile on a plan or pre-paid mobile service and a compatible device <STRONG>purchased through Telstra</STRONG> can use it.</EM></P>
<P>&nbsp;</P>
<P>But given that you are probably not on a 24 month plan if you didn't buy the phone through Telstra, you would be able to leave without penalty if you so wished.</P>Tue, 08 Oct 2019 20:49:33 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840570#M6947Jupiter2019-10-08T20:49:33ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840571#M6948
<P>So is this all note 10s or only Samsung bought ones?</P>Tue, 08 Oct 2019 20:55:18 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840571#M6948Kirbob2019-10-08T20:55:18ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840572#M6949
<P>If you bought a Note 10/plus/plus 5G (the latter of which definitely works as I have 2 in the family), then you may have a case to argue with Telstra. If you bought one direct through Samsung, then your argument would fall on deaf ears (you don't have a contractual arrangement with Telstra on the device anyway in this case).</P>
<P>&nbsp;</P>
<P>If you bought one through JB Hifi as a Telstra Dealer, then you may have an argument with JB Hifi if they provided you with a non-Telstra Branded device, although with all the changes, I don't know whether they have access to Telstra Stock or whether they are now just acting as a MVNO.</P>
<P>&nbsp;</P>
<P>And if you bought one through another carrier, then it doesn't comply with the conditions in the FAQ.</P>
<P>&nbsp;</P>
<P>Personally, I believe that Samsung should just have made it so that they can operate fully on any network. It is possible to do and seems to be a good way of annoying customers by not doing so.</P>Tue, 08 Oct 2019 21:03:35 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840572#M6949Jupiter2019-10-08T21:03:35ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840578#M6950
<P>Okay so with that situation in mind, RCS works for Note 9 and S10's unbranded. What then makes Note 10 different that RCS doesn't work on unbranded ones? Surely Telstra can tweak some settings?</P><BLOCKQUOTE><HR /><LI-USER uid="27070"></LI-USER>&nbsp;wrote:<BR /><P>OK. I think I've tracked down what the issue is.</P><P>&nbsp;</P><P>Samsung now issues the same firmware for all phones in Australia. The CSC value for the phone, however cannot* be changed, which is where the Carrier Settings are located. This situation started with the S9 series of phones, when Samsung changed how they developed the firmware.</P><P>&nbsp;</P><P>* there is a procedure that would allow the CSC to be changed (and I'm not going to post it here as the risk of bricking your device is very high), but the combination firmware file that is required is not available anywhere that I can find. The newest one I can find is for the S10 series.</P><P>&nbsp;</P><P>It is not something that Telstra can fix (as they don't get given the file) and it's not something that Samsung will fix (as they won't hand out the file to anyone, even to their service agents).</P><HR /></BLOCKQUOTE><BLOCKQUOTE><HR /></BLOCKQUOTE>Tue, 08 Oct 2019 22:24:20 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840578#M6950stigmatized2019-10-08T22:24:20ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840583#M6951
<P>No. It requires a Samsung tweak as they have changed the way the firmware works (ie the CSC value is not being read from the SIM that is inserted into the phone).</P>Tue, 08 Oct 2019 23:02:29 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840583#M6951Jupiter2019-10-08T23:02:29ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840584#M6952
<P>I see. Thanks for informing us. Hopefully Telstra can flag this with Samsung then. At the end of the day, Telstra is a provider and they should liaise with the manufacturer to make things work as we are consumers who have no control over these things.</P>Tue, 08 Oct 2019 23:06:29 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840584#M6952stigmatized2019-10-08T23:06:29ZSamsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840652#M7015
<P>Hi all,&nbsp;</P><P>Ive upgraded from the note 9 to the note 10+ and rcs messaging isn't working.&nbsp;</P><P>Its a telstra phone. Was working on my 9.</P><P>I have called support many times. Always get told they will look into it and call me back.&nbsp;</P><P>&nbsp;</P><P>Running a business, I really use the audio voicemail heaps. I run 2 sims in the phone and have a high volume of calls.&nbsp;</P><P>&nbsp;</P><P>I have called both telstra and samsung to no avail.&nbsp;</P><P>Any help&nbsp; I have read the other threads, but havent been able to find a fix</P><P>&nbsp;</P>Wed, 09 Oct 2019 10:39:24 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840652#M7015G-unit2019-10-09T10:39:24ZRe: Samsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840710#M7016
<P>Did you buy the Note 10+ direct from Telstra?</P>
<P>&nbsp;</P>
<P>If not, you are out of luck at this stage.</P>Wed, 09 Oct 2019 21:00:49 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840710#M7016Jupiter2019-10-09T21:00:49ZRe: Samsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840812#M7017
<P>I did buy it from Telstra&nbsp;</P>Thu, 10 Oct 2019 10:52:36 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840812#M7017G-unit2019-10-10T10:52:36ZRe: Samsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840835#M7018
<P>If you go into Settings-&gt;About Phone-&gt;Software Information, under the Service Provider SW ver., what does it say there?</P>Thu, 10 Oct 2019 21:02:43 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840835#M7018Jupiter2019-10-10T21:02:43ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840844#M6953
<P>Telstra support advised me this morning that RCS messaging for the note10 was removed by them temporarily as per the below -&nbsp;</P><P>&nbsp;</P><P>"It was removed temporarily and&nbsp;We have limited information about when it will be resumed. But we'll update you through the Australian Communication and Media Authority notification system."</P>Thu, 10 Oct 2019 22:19:26 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840844#M6953Bunglebp2019-10-10T22:19:26ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840860#M6958
<P>That's interesting, thanks for sharing. I wonder what ACMA notification system they are talking about.</P>Fri, 11 Oct 2019 00:03:58 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840860#M6958Jupiter2019-10-11T00:03:58ZRe: Samsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840977#M7019
<P>SAOMC_SM-N75F_OXM_XSA_PP_0009</P><P>RF8M74B8NJL</P><P>XSA/XSA,XSA/XSA</P>Fri, 11 Oct 2019 21:01:48 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840977#M7019G-unit2019-10-11T21:01:48ZRe: Samsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840979#M7020
<P><LI-USER uid="27070"></LI-USER>&nbsp;, if a mobile phone was purchased directly from Telstra should the letter's be TEL where G-Unit's is showing XSA?</P>
<P>&nbsp;</P>
<P>Does XSA mean it's an unbranded Australian mobile?</P>
<P>&nbsp;</P>
<P>Could this be why so many customer's are having problems with RCS.</P>
<P>&nbsp;</P>
<P>My Samsung Note 9, Telstra branded is showing the letters TEL where G-Unit's is showing XSA.</P>Fri, 11 Oct 2019 22:07:27 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840979#M7020Smiley32019-10-11T22:07:27ZRe: Samsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840980#M7021
<P>Referring to the below link, under "List of CSC (country specific codes) for Samsung Galaxy Android Global...Australia (Telstra) will show (TEL)....Australia (not branded) will show (XSA).</P>
<P><A href="https://www.androidsage.com/2017/07/12/list-of-samsung-galaxy-country-specific-product-code-csc-and-country-region/" target="_blank">https://www.androidsage.com/2017/07/12/list-of-samsung-galaxy-country-specific-product-code-csc-and-country-region/</A></P>Fri, 11 Oct 2019 22:47:59 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/840980#M7021Smiley32019-10-11T22:47:59ZRe: Samsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/841000#M7022
<P>Following</P>Sat, 12 Oct 2019 00:58:29 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/841000#M7022Brucey542019-10-12T00:58:29ZRe: Samsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/841004#M7023
<P>my note 9 shows tel as well.</P><P>&nbsp;</P><P>I have checked sammobile and its all xsa</P>Sat, 12 Oct 2019 01:12:07 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/841004#M7023G-unit2019-10-12T01:12:07ZRe: Samsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/841029#M7024
<P>Yes, a Telstra branded Android would normally show TEL/TEL/TEL (single SIM) or TEL/TEL,TEL/TEL (for dual SIM).</P>
<P>&nbsp;</P>
<P>Having XSA (unbranded) would seem to be the cause of the problem. Suspect that it is because Telstra hasn't traditionally had dual SIM phones and hasn't quite worked out how to ensure that they work properly with RCS in their system.&nbsp;</P>
<P>&nbsp;</P>
<P>That would also explain why the Note 10+ 5G works. It is a single SIM model.&nbsp;</P>Sat, 12 Oct 2019 04:54:45 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/841029#M7024Jupiter2019-10-12T04:54:45ZRe: Samsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/841031#M7025
<P><LI-USER uid="27070"></LI-USER>, Thanks for replying&nbsp;<img id="smileywink" class="emoticon emoticon-smileywink" src="https://crowdsupport.telstra.com.au/i/smilies/16x16_smiley-wink.gif" alt="Smiley Wink" title="Smiley Wink" /></P>
<P>&nbsp;</P>
<P>Well, Telstra have a job ahead of them now to work it out for the customer's.</P>Sat, 12 Oct 2019 05:15:01 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/841031#M7025Smiley32019-10-12T05:15:01ZRe: Samsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/841056#M7026
<P>My note 9 was run dual sim and it worked perfect.</P><P>&nbsp;</P><P>But I do understand what your saying.</P><P>&nbsp;</P><P>I wonder if any telstra techs can help here</P>Sat, 12 Oct 2019 23:07:32 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/841056#M7026G-unit2019-10-12T23:07:32ZRe: Samsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/841107#M7027
<P>SUCCESS!!! IT WORKS!!</P><P>No thanks to Telstra or Samsung.</P><P>after reading the info supplied by Jupiter and smiley I did some research. here is the fix.</P><P>You must change your CSC from XSA to TEL. once you have done that, everything works perfect..</P><P>See instructions bellow.</P><P>You will need to download software called SAMKEY from samkey.org and purchase tokens.&nbsp;</P><P>&nbsp;</P><P>. Enable developer options on your phone: Settings &gt; About phone &gt; Software Information &gt; Tap "build number" 8 times or until you see a pop-up message that says "Developer mode has been enabled".</P><P>Turn on usb debugging on your phone: Settings &gt; Developer options &gt; USB debugging &gt; Allow USB Debugging &gt; Tap "OK"</P><P><BR />&nbsp;Install and open the Samkey application on your computer &gt; Connect your phone to your computer with a usb cable &gt; Login witch the credentials you received from samkey.<BR />7. Insert the CNC code you want (TEL) into the "Change CSC (Buyer)" field &gt; Click the "Change CSC" button &gt; Confirm that you want to spend 2 credits.<BR />8. Let the application do it's work after which it will reboot and then you're good to go.</P><P>&nbsp;</P><P><IMG title="Samkey succesful" alt="Samkey succesful" src="https://img.xda-cdn.com/2wxvP2-gqtigNzb1S41ITRlvykE=/https%3A%2F%2Flh3.googleusercontent.com%2FrLlCTwwk0jMVGKmBqe0Qmh2rVs_ZVk8FDXC6FCz91GGu3EjrMUoclkgc1bGVjOszLMbJD3sQvDxQARVtC8_howMRrCi83mCKw4-dNXS8Z4NYLZ1oU-LmV2uA7WMV-vI29Nk5khqETpA%3Dw2400" border="0" /></P><P>&nbsp;</P><P>I hope this helps. for any techs or users who want to try, I have a few tokens for Samkey left, I would happily give away for free..</P><P>once this is done I rebooted my phone and everything works. even got the message to download service provider apps. (ie Telstra AIR).&nbsp;</P><P>I hope this helps.&nbsp;</P>Sun, 13 Oct 2019 12:27:57 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/841107#M7027G-unit2019-10-13T12:27:57ZRe: Samsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/841122#M7028
<P>also,</P><P>if you don't want to do the above, Samsung should be able to flash it for you. they will be reluctant to do it, but there should be no reason they dont</P>Sun, 13 Oct 2019 22:30:37 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/841122#M7028G-unit2019-10-13T22:30:37ZRe: Samsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/841132#M7029
<P><LI-USER uid="426255925"></LI-USER>, I also came across the method you posted when I was researching about CSC.</P>
<P>I personally wouldn't have been game enough to try it (not that I need to because I have the correct CSC on my Note 9).</P>
<P>&nbsp;</P>
<P>I'm glad it worked for<img id="smileyhappy" class="emoticon emoticon-smileyhappy" src="https://crowdsupport.telstra.com.au/i/smilies/16x16_smiley-happy.gif" alt="Smiley Happy" title="Smiley Happy" /></P>
<P>&nbsp;</P>
<P>Hopefully Samsung (as you suggested) could do this for customer's who are hesitant to try the method you did.</P>
<P>&nbsp;</P>Mon, 14 Oct 2019 00:03:11 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/841132#M7029Smiley32019-10-14T00:03:11ZRe: Samsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/841197#M7030
<P>So I've just been talking to Samsung support and they are now saying that the ''open variant" of the note 10+ bought from Samsung doesnt have RCS support out of the box. RCS is implimented by the carrier. They advised that only devices bought through Telstra will work on the Telstra RCS system. They said they cant change the CSC and that if i do it I will void my warranty. I have asked if I can return the phone and they have told me they will get back to me in the next 24hrs.&nbsp;</P>Mon, 14 Oct 2019 12:03:32 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/841197#M7030maeneak2019-10-14T12:03:32ZRe: Samsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/841199#M7031
<P>It's worth noting that my understanding is by completing this procedure you essentially root it, and;</P><OL><LI>Phone Warranty Will Be Void</LI><LI>While Rooting If Anything Goes Wrong Your Device Might Be Bricked</LI><LI>Your Device Will Be No Longer Secure</LI><LI>You Won’t Be Able To Install Ota Updates Through Your<SPAN>&nbsp;Device</SPAN></LI></OL><P>Can someone confirm this?</P>Mon, 14 Oct 2019 12:14:04 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/841199#M7031maeneak2019-10-14T12:14:04ZRe: Samsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/841223#M7032
<P>I am no professional but I dont think no it's rooting.&nbsp;</P><P>&nbsp;</P>Mon, 14 Oct 2019 19:59:29 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/841223#M7032G-unit2019-10-14T19:59:29ZRe: Samsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/841226#M7033
<OL>
<LI>Phone Warranty Will Be Void <U><EM>It shouldn't (to a point)</EM></U></LI>
<LI>While Rooting If Anything Goes Wrong Your Device Might Be Bricked&nbsp;<U><EM>Definitely and wouldn't be covered by warranty</EM></U></LI>
<LI>Your Device Will Be No Longer Secure&nbsp;<U><EM>Potentially - you could introduce malware into your device from the software involved</EM></U></LI>
<LI>You Won’t Be Able To Install Ota Updates Through Your<SPAN>&nbsp;Device&nbsp;<U><EM>Unknown - we'll have to wait for feedback from&nbsp;<LI-USER uid="426255925"></LI-USER>&nbsp; to see what happens on this front</EM></U></SPAN></LI>
</OL>Mon, 14 Oct 2019 20:08:12 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/841226#M7033Jupiter2019-10-14T20:08:12ZRe: Samsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/841463#M7034
<BLOCKQUOTE><HR /><LI-USER uid="426255925"></LI-USER>&nbsp;wrote:<BR /><P>I am no professional but I dont think no it's rooting.&nbsp;</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P>Dude is your phone working fine. No dramas?</P>Wed, 16 Oct 2019 11:51:54 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/841463#M7034maeneak2019-10-16T11:51:54ZRe: Samsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/841464#M7035
<P>Working perfect.&nbsp;</P><P>Seems to have better service too&nbsp;</P>Wed, 16 Oct 2019 12:00:02 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/841464#M7035G-unit2019-10-16T12:00:02ZRe: Samsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/841468#M7036
<P>Good enough for me. Downloaded...done. Moving on! Thank god. Thanks for the info mate.</P><P>A couple of notes for others:</P><UL><LI>you can buy credits on ebay</LI><LI>only need 2 credits</LI><LI>the installed SamKey client is a false positive and Defender freaks out. Its not a trojan.</LI></UL><P>Should be 4 credits left with this login. On the house! <img id="smileyhappy" class="emoticon emoticon-smileyhappy" src="https://crowdsupport.telstra.com.au/i/smilies/16x16_smiley-happy.gif" alt="Smiley Happy" title="Smiley Happy" /></P><P>u: samkeyius573778ozq<BR />p: mh41hu17ty</P>Wed, 16 Oct 2019 12:56:19 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/841468#M7036maeneak2019-10-16T12:56:19ZRe: Samsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/841566#M7037
<P>Woohoo. It works..</P><P>Thanks maeneak. I used your 2 credits. Took your suggestion and purchased from eBay but due to the lag (and impatience) I used your login.</P><P>&nbsp;</P><P>Now I also have credits if anyone wants some.</P><P>&nbsp;</P><P>Once complete go to settings&gt; connections&gt; more connections&gt; then turn on rich communications.</P><P>&nbsp;</P><P>Enjoy....</P><P>&nbsp;</P>Thu, 17 Oct 2019 03:15:20 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/841566#M7037Brucey542019-10-17T03:15:20ZRe: Samsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/842240#M7038
<BLOCKQUOTE><HR /><LI-USER uid="710769779"></LI-USER>&nbsp;wrote:<BR /><P>Woohoo. It works..</P><P>Thanks maeneak. I used your 2 credits. Took your suggestion and purchased from eBay but due to the lag (and impatience) I used your login.</P><P>&nbsp;</P><P>Now I also have credits if anyone wants some.</P><P>&nbsp;</P><P>Once complete go to settings&gt; connections&gt; more connections&gt; then turn on rich communications.</P><P>&nbsp;</P><P>Enjoy....</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P>Can you provide the ebay link you purchased from? Don't want to risk getting from a fake..</P>Tue, 22 Oct 2019 06:05:01 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/842240#M7038stigmatized2019-10-22T06:05:01ZRe: Samsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/842379#M7039
<P>Would love to use the credits if i can?</P>Wed, 23 Oct 2019 06:23:37 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/842379#M7039tj2212019-10-23T06:23:37ZRe: Samsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/842411#M7040
<P>Can anyone answer.</P><P>I have changed the CSC. But when I&nbsp; check for a software update there is a message "stating current version software is not supported. Contact a service centre"</P><P>&nbsp;</P><P>1. Does this or will this prevent any future software updates? Or</P><P>2. If the phone does update will this overwrite the CSC settings again?</P><P>&nbsp;</P><P>Holding onto codes for now in case I have to change.&nbsp;</P>Wed, 23 Oct 2019 10:49:35 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/842411#M7040Brucey542019-10-23T10:49:35ZRe: Samsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/842417#M7041
<P>Most likely scenario #1 as there is a mismatch between the firmware version and the CSC.</P>Wed, 23 Oct 2019 12:29:11 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/842417#M7041Jupiter2019-10-23T12:29:11ZRe: Telstra RCS not working on Note 10 5ghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/842478#M7061
<P>I found this thread..</P><P><A href="https://crowdsupport.telstra.com.au/t5/Samsung/Samsung-note-10-RCS-not-working/m-p/840652" target="_blank">https://crowdsupport.telstra.com.au/t5/Samsung/Samsung-note-10-RCS-not-working/m-p/840652</A></P><P>&nbsp;</P><P>But there is a cost. And not sure Samkey is safe.</P><P>&nbsp;</P><P>Surely if you are a telstra customer (no matter if you purchased phone outright in Australia with a retailer), Telstra should fix this and get&nbsp;<SPAN>RCS working.</SPAN></P>Thu, 24 Oct 2019 01:41:17 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/842478#M7061RLacey2019-10-24T01:41:17ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/842479#M7011
<P>I found this thread..</P><P><A href="https://crowdsupport.telstra.com.au/t5/Samsung/Samsung-note-10-RCS-not-working/m-p/840652" target="_blank" rel="noopener">https://crowdsupport.telstra.com.au/t5/Samsung/Samsung-note-10-RCS-not-working/m-p/840652</A></P><P>&nbsp;</P><P>But there is a cost. And not sure Samkey is safe.</P><P>&nbsp;</P><P>Surely if you are a telstra customer (no matter if you purchased phone outright in Australia with a retailer), Telstra should fix this and get&nbsp;<SPAN>RCS working.</SPAN></P>Thu, 24 Oct 2019 01:42:23 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/842479#M7011RLacey2019-10-24T01:42:23ZRe: Telstra RCS not working on Note 10 5ghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/842483#M7062
<P>So the issue seems to be that RCS isn't working for customers who buy the phone outright from JB, Harvey etc.... RCS is only working on phones sourced direct with Telstra.</P><P>&nbsp;</P><P>Telstra.... you need to provide YOUR customers with the ability to turn on / active RCS.</P><P>&nbsp;</P><P>Terrible behaviour like is 1990s with mobile phones.</P>Thu, 24 Oct 2019 02:00:34 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/842483#M7062RLacey2019-10-24T02:00:34ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/842485#M7013
<P>So the issue seems to be that RCS isn't working for customers who buy the phone outright from JB, Harvey etc.... RCS is only working on phones sourced direct with Telstra.</P><P>&nbsp;</P><P>Telstra.... you need to provide YOUR customers with the ability to turn on / active RCS. Terrible behaviour like is 1990s with mobile phones.</P>Thu, 24 Oct 2019 02:02:23 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/842485#M7013RLacey2019-10-24T02:02:23ZRe: RCS and Note 10https://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/842486#M7014
<P>Telstra can't fix it, as it is in the way that the firmware has been written (by Samsung). Telstra can request that Samsung enable the feature, but that is about it.</P>Thu, 24 Oct 2019 02:02:24 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/842486#M7014Jupiter2019-10-24T02:02:24ZRe: Samsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/842490#M7063
<P>Heya, I have a Note 10+ bought from JBHIFI and had the RCS issue,</P><P>&nbsp;</P><P>I changed CSC via Samkey and can confirm OTA updates work and so does RCS &amp; Visual Voicemail, also warranty still in check, shame the CSC is not standard on all the phones&nbsp;&nbsp;</P>Thu, 24 Oct 2019 02:21:14 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/842490#M7063Bunglebp2019-10-24T02:21:14ZRe: Samsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/842614#M7065
<BLOCKQUOTE><HR /><LI-USER uid="27070"></LI-USER>&nbsp;wrote:<BR /><P>Yes, a Telstra branded Android would normally show TEL/TEL/TEL (single SIM) or TEL/TEL,TEL/TEL (for dual SIM).</P><P>&nbsp;</P><P>Having XSA (unbranded) would seem to be the cause of the problem. Suspect that it is because Telstra hasn't traditionally had dual SIM phones and hasn't quite worked out how to ensure that they work properly with RCS in their system.&nbsp;</P><P>&nbsp;</P><P>That would also explain why the Note 10+ 5G works. It is a single SIM model.&nbsp;</P><HR /></BLOCKQUOTE><P>My Note 10 5G went from XSA /XSA /XSA to&nbsp;TEL/TEL/XSA after SamKEY.</P><P>Seems to be working now with RCS.</P>Fri, 25 Oct 2019 03:57:32 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/842614#M7065RLacey2019-10-25T03:57:32ZRe: Samsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/842615#M7066
<P>I have Samsung note 10 plus 4G dual sim bought from JB and in second try with Samkey managed to change it from XSA/XSA,/XSA,XSA to TEL/TEL,TEL/XSA and RCS feature popped in 5 min after that and contacted telstra for Audio message setup all good now after spending $25.00 on ebay. Shame that Telstra stooping so low to lock people in contracts.</P>Fri, 25 Oct 2019 04:34:50 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/842615#M7066arsenalove2019-10-25T04:34:50ZRe: Samsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/842737#M7067
<P>Confirming that I can now receive RCS on my note 10 plus after the samkey CSC change from XSA to Telstra.&nbsp;</P><P>I have a Telstra business plan and initially had a Telstra supplied phone with that plan. The contract has not finished but I have upgraded my phone. My understanding is if I get an upgraded mobile phone from Telstra I will have to sign up for a new plan which is worse value than my current one.</P><P>The advice that Samsung support gave me stating Telstra had asked for RCS to be removed (presumably from XSA firmware phones) would be consistent with Telstra making sure that only phones with a Telstra CSC would be able to use RCS services. I wonder if this is also why you cannot change CSC over firmware if you were able to do this before.</P><P>It appears to be a fairly cynical exercise by telstra to say that only their customers that buy one of their devices can have an RCS service, forcing people into contracts on new plans if they want an upgraded phone.</P>Sun, 27 Oct 2019 04:23:46 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/842737#M7067petros54602019-10-27T04:23:46ZRe: Samsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/842900#M7071
<P>It was actually a change from Samsung that did this and previously it was alot easier to change the CSC using dial codes or simply having a Telstra SIM inserted. I have no idea why they would want to make it hard to change especially with generically sold phones but they have.</P><P>All XSA phones have TEL in the supported CSC list it's just Samsung no longer automatically sets the CSC based on the SIM and there is no simple way to change it anymore.</P>Mon, 28 Oct 2019 07:39:44 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/842900#M7071maeneak2019-10-28T07:39:44ZRe: Samsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/843045#M7072
<P>So just a update. Everything has been working great</P><P>&nbsp;</P><P>Also got the software update today ota. ..</P><P>&nbsp;</P><P>&nbsp;</P>Tue, 29 Oct 2019 09:41:52 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/843045#M7072G-unit2019-10-29T09:41:52ZRe: Samsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/843207#M7079
<P>&nbsp;Would be great if telstra clarified the problem directly.</P><P>On a side note there is a way to get rcs going at present using android messages in beta in combination with the activity launcher app. (Google it)</P><P>I lost rcs again when I side installed the new one ui 2.0 beta but working again with the android messages beta workaround.</P><P>&nbsp;</P>Wed, 30 Oct 2019 11:23:42 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/843207#M7079petros54602019-10-30T11:23:42ZRe: Samsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/844026#M7108
<BLOCKQUOTE><HR /><LI-USER uid="426255925"></LI-USER>&nbsp;wrote:<BR /><P>So just a update. Everything has been working great</P><P>&nbsp;</P><P>Also got the software update today ota. ..</P><P>&nbsp;</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P>Would you mind sharing how could you get the software update OTA. I've tweaked with SAMKEY and RCS working flawlessly but I can't get the OTA anymore.</P><P>&nbsp;</P><P>It said "Your current software version isn't supported. Visit a service centre."</P><P>&nbsp;</P><P>I bought my phone from Samsung.</P><P>&nbsp;</P><P>Anyone have any idea?</P><P>&nbsp;</P><P>&nbsp;</P>Wed, 06 Nov 2019 13:47:57 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/844026#M7108PongTana2019-11-06T13:47:57ZRe: Samsung note 10+ RCS not workinghttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/844039#M7109
<P>Post your software information&nbsp;</P>Wed, 06 Nov 2019 19:50:21 GMThttps://crowdsupport.telstra.com.au/t5/samsung/rcs-and-note-10/m-p/844039#M7109G-unit2019-11-06T19:50:21Z