Effectively managing your IT team includes setting benchmark performance indicators, and measuring performance. This goes beyond managing hard costs and service level agreements, but also tracking how your team is spending their time effort. In order to get accurate data, you have to implement easy-to-use systems that work with your team, not against them. Using […]

As an IT leader responsible for delivering projects and services that drive your business forward, efficient resource management is a key component for sucess. In order to adequately manage your limited team time, you need easy-to-use systems that allow you find and assign appropriate resources to complete project tasks and accurately forecast future capacity. Key Resource […]

Managing an IT department is managing an economy – balancing the demands from the company with the supply of budget and time to meet those demands. Traditional IT project management focuses on managing supply – but Cloud Coach takes project management a step further to give you the tools you need to track, analyze and […]