Hotel Policies & Reservation Information

The Clifton Victoria Inn at the Falls Policies and Reservation Information page will provide you with all information you will need to make a reservation and stay with us at the Clifton Victoria Inn.

Guaranteed Reservations

To guarantee a reservation at the Clifton Victoria Inn at the Falls, a valid credit card is required at time of booking.

Cancellation Policy

Guaranteed reservations at the Clifton Victoria Inn must be cancelled by 4:00 pm, 72 hours prior to arrival date to avoid cancellation penalties. If you wish to cancel your reservation within the cancel policy, a 1-night penalty including taxes/fees will be applied.

Group and Conference reservations are subject to the cancellation and deposit policies outlined at time of booking and may vary from standard hotel policies.

New Year’s Eve Cancellation and Deposit Policy

New Year’s Eve reservations will be charged a $25 deposit at time of booking, with the balance of the stay being charged in full on December 12th. Cancellations prior to 4pm on December 12 will forfeit the $25.00 deposit. Cancellations after 4pm on December 12 will forfeit 50% of the New Year’s Eve Stay along with a $25.00 deposit. Cancellations requested after 4pm 48hrs prior to arrival will forfeit 100% of stay and applicable taxes.

Check in / Check out

Check in time at the Clifton Victoria Inn starts at 3pm. If your party happens to arrive earlier, and the room is not available at the time of arrival, our front desk will be happy to store your bags so that you can enjoy your day. Check out time is 11:00am the day of departure.

Age Requirement

To reserve a room at the Clifton Victoria Inn, there must be at least 1 adult (21 years of age or older) present in the room and valid credit card must be provided at check in.

Payment options

The Clifton Victoria Inn accepts all major credit cards, as well as cash, Niagara Falls Dollars or Interac payments.

Taxes & Fee

Hotel stays in Niagara Falls on Falls Avenue Resort are subject to tax and PF (Promotion Fee, which is NOT a tax) totaling 19.67%. Implemented by hotels in the city to help us market Niagara Falls to travelers the PF may also be used to generate better services for visitors while in the city.

Dining establishments, attractions and retail outlets will also be subject to the Promotional Fee.