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♥ NORMAL SHIPPING SCHEDULE:
MOST ITEMS SHIP WITHIN 5-7 BUSINESS DAYS-unless noted "made to order" in listing and require extra time for production (made to order items are noted in listing, all other items in stock). Custom fabric orders vary and can take longer if fabric has to be special ordered.
--->> IF YOU NEED YOUR ITEM ASAP, PLEASE LET ME KNOW, WE CAN ACCOMMODATE RUSH/URGENT REQUESTS!!

♥ Professional Quality:
All pillows are sewn on professional sewing equipment, overcast with finished edges to prevent fraying and have invisible zipper enclosures. This provides long lasting, durable covers that will stay straight and beautiful over time

♥ NORMAL SHIPPING SCHEDULE:
MOST ITEMS SHIP WITHIN 5-7 BUSINESS DAYS-unless noted "made to order" in listing and require extra time for production (made to order items are noted in listing, all other items in stock). Custom fabric orders vary and can take longer if fabric has to be special ordered.
--->> IF YOU NEED YOUR ITEM ASAP, PLEASE LET ME KNOW, WE CAN ACCOMMODATE RUSH/URGENT REQUESTS!!

♥ Professional Quality:
All pillows are sewn on professional sewing equipment, overcast with finished edges to prevent fraying and have invisible zipper enclosures. This provides long lasting, durable covers that will stay straight and beautiful over time

Payment

Shipping

NORMAL SHIPPING SCHEDULE:
MOST ITEMS SHIP WITHIN 5-7 BUSINESS DAYS-unless noted "made to order" in listing and require extra time for production (made to order items are noted in listing, all other items in stock). Custom fabric orders vary and can take longer if fabric has to be special ordered.}}

--->> IF YOU NEED YOUR ITEM ASAP, PLEASE LET US KNOW, WE CAN ACCOMMODATE RUSH/URGENT REQUESTS - - PLEASE CONTACT *BEFORE* ORDER PLACEMENT TO MAKE THIS REQUEST!

*Custom sizes and special order fabric orders vary and can take longer if fabric has to be special ordered*

Please note: Orders with multiple items that have both in stock items and made to order items with ship all together when the made to order items are ready - unless you notify us that you would like to ship the in stock items right away.

>>>RETURNED ITEMS/INCORRECT ADDRESS/LOST PACKAGES:
Any items that are returned to us as non-deliverable, incorrect address or incorrect name at no fault of Willa Skye Home, will be sent an invoice for new shipping costs. No refunds will be given on these orders and new postage must be purchased. Please make sure your shipping address is correct and it is a USPS deliverable address.

Any items that are not returned to us because of incorrect address or incorrect name at no fault of Willa Skye Home will not be replaced. Please make sure your shipping address is correct and it is a USPS deliverable address.

Willa Skye isn’t responsible for stolen packages or lost packages, notify after order if you need insurance.

Custom orders will be discussed at time of order.
-Average custom size orders of in stock fabric ship within 12-16 days
-Custom specialty fabric orders ship within 2 weeks of order or more, depending on the project.

We always thrive to keep clients updated on the status of their projects. Always feel free to convo at anytime, about anything!

International shipping:
Willa Skye is not responsible for lost international packages, if you feel like you need FedEx guaranteed shipping, please contact and we can add it to your order. Otherwise all international ship via International Priority Mail, which does not include tracking.

Larger international orders must obtain a shipping quote from Willa Skye.

EXCHANGES:
Exchanges are gladly accepted. Within 12 days of receiving your order please. No exchanges on custom orders.

CANCELLATION REQUESTS:
We do NOT accept "Cancellation Requests", please be sure about your order before purchasing. This is not a cancellation button, it is a request. There are several steps to checkout on Etsy, please be sure your order is correct before submitting.

**If you are completely unsatisfied with your purchase, please convo and we will do everything possible to make it right. Exchanges are always welcome (within 12 days please!).

No refunds or exchanges for Custom/Made to Order items.

Additional policies and FAQs

LEAVING FEEDBACK?
PLEASE remember this shop is my livelihood and anything negative hurts not only me and my business but my feelings too! I am not a big box store, I am a one woman show designing, making and selling with a part time assistant. I thrive to provide excellent customer service and am very easy to work with concerning any issues, so PLEASE contact me before leaving feedback if there is an issue with your order...kindness begets kindness!

CONVERSATIONS:
Please forgive me if it takes a few days to return convos for quotes, custom requests and product information. I am a one woman show and do my best to keep up. Questions about order status are always returned promptly.

WHOLESALE:
I don't offer wholesale at his time (because I like to keep my prices low), but a bulk discount can be offered. Send a convo for details.

COUPONS:
Only 1 Coupon Code per order! Please select the code with the bigger discount.

GOOD VIBES ONLY: We have the right to refuse service or sales to anyone.

No it does not come with the insert, all pillows covers are sold as covers.

We do not sell inserts, but they can be purchased at wholesalepillowinserts.com

Pillow insert buying guide

We DO NOT sell inserts, but use this as a general guide:

For square pillow covers; use an insert one size up for the fullest look (Example: 18"x18" cover = 19"x19" or 20"x20" insert). Or use an insert the same size as the cover for a softer more relaxed look.

For rectangle or lumbar shape pillow covers; use an insert the same or similar size as the cover.

Please use extra care when inserting and removing inserts and support end zipper seams.