Frequently Asked Questions

Season

Season Subscriptions, additional subscription tickets, and all other tickets purchased under any subscription are subject to the Broadway Across America Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com. By purchasing a Season Subscription, you agree to such Terms and Conditions. We do not support the reselling of these tickets above face value through any means other than through authorized reselling programs of Broadway Across America. Doing so will constitute a breach of these Season Subscription Terms and Conditions and Account Holders who violate this rule may be subject to revocation of their purchasing status and seats.

Prices, shows, artists, dates and times are subject to change at any time without notice.

If you are unable to attend your scheduled performance, as a season ticket holder, you are able to exchange your tickets for another performance of the same production. Exchanges and additional tickets will be made from the best available seating. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed. Due to the popularity of some shows, ticket exchanges may not be available, or may only be available for a limited window of time. Learn how to Exchange your tickets online here. Subscriber ticket exchanges for HAMILTON will be restricted.

We want to make sure you continue to receive important information on a timely basis. In order to ensure the security of your account all changes must be submitted in writing. There are a few easy ways to make changes to your phone, address, or e-mail:

1. Login to the Subscriber’s online account at BroadwayInColumbus.com. Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account ID/e-mail address and password.

Go to “Subscriptions” then “Manage My Tickets.” Click on “Forgot Your Password,” enter your Account Number or E-mail address associated with your account and a temporary password will be emailed to you. Click on the link provided in the email and enter your new password. If you do not have an Account ID or password, or do not know the email address registered to your account, please contact Columbus’ customer service hotline at 1.800.294.1892, M-F 9am-5pm.

If you know your password, but need to change it enter your Account ID or email address and current password to log in. Once you are logged in, there will be a small box on the left of the screen with the account holder’s name and Account ID. Directly underneath of the Account ID, click on “edit my profile”. Under “Manage Your Settings” click on “Change My Password” to update your password."

For security purposes, the only people who may access information or order additional tickets tied to a subscription account are the names listed on the account. We are happy to allow you to purchase additional tickets to most Broadway In Columbus shows for your family and friends, but the request must come from the account holder(s). All tickets ordered will be mailed to the address on the account, and a limit of 8 additional tickets per show per subscriber account* will be strictly enforced. If you are bringing a large group please contact our Group Sales Manager, JoLane Campbell, at 614.719.6900 M-F 9am-5pm. *While you’ll enjoy your subscriber access to purchase additional tickets for most shows on the season, no additional tickets will be available to purchase for HAMILTON.

4. By mail at Broadway In Columbus c/o CAPA Ticket Center 39 East State Street Columbus, OH 43215. Please include your phone number in case we need to contact you.

Online exchanges are free; however subscribers incur a $3/ticket exchange fee for all phone exchanges. When exchanging from a lower to a higher priced performance the price difference will be collected when processing the exchange. No refunds will be given when exchanging from a higher to a lower priced ticket.

Due to the popularity of some shows, ticket exchanges may not be available, or may only be available for a limited window of time.

Additional subscriber tickets for most shows may be purchased by logging into your online account at BroadwayInColumbus.com, the Broadway In Columbus Subscriber Hotline at 1.800.294.1892, M-F 9am-5pm or in person at the CAPA Ticket Center, M-F 9am-5pm and Sat 10am-2pm. While you’ll enjoy your subscriber access to purchase additional tickets for most shows on the season, no additional tickets will be available to purchase for HAMILTON

Upgrading your seats to individual shows is easy! Much like standard exchanges, we recommend you upgrade in advance as availability is not guaranteed. There are many ways Subscribers can upgrade their subscription tickets:

1. Login to the Subscriber’s online account at BroadwayInColumbus.com.

Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account number or e-mail address & password.

4. By mail at Broadway In Columbus c/o CAPA Ticket Center 39 East State Street Columbus, OH 43215. Please include your phone number in case we need to contact you.

The price difference between the lower and higher price level will be collected upon processing the upgrade. Online upgrades do not incur any additional fees; however Subscribers incur a $3/ticket exchange fee for all phone upgrades.

In order to upgrade your entire Season package please complete the “Change Request/Account Upgrade” section of your renewal invoice. Upgrade requests may also be entered upon renewing online or by submitting your request prior to the renewal deadline by phone, mail or by fax. All requests must be made in writing. Requests are reviewed and processed on a date-received basis following the renewal deadline.

Splitting season accounts can be done if the current account holder makes this request in writing to our office prior to the renewal deadline. In order to split your accounts please complete the “Adding/Splitting Seats” section of your renewal invoice. Please include each Subscriber’s mailing address, e-mail address, and telephone number. Payment must be received in full. Once new accounts have been created only the new account holder can access his/her account.

Yes, you can give your seats to a friend. You just need to send us a letter that includes your friend's complete information and send that along with the payment during the renewal process, before the renewal deadline passes. This letter must be signed by the original Season Subscriber.

Unfortunately we are unable to hold your seats without payment in full. If accounts are not renewed by the deadline, seats will be released. If you allow your subscription to lapse and choose to return in a later season, you will be seated with the best available locations at that time.

We understand that when you love theatre, you see a lot of it! A benefit of being a Subscriber is a dedicated service center that is happy to help you make the most out of your season. Please give us a call at 800.294.1892, Mon - Fri 9am to 5pm EST so we can discuss options with you.

We want you to enjoy a full season of Broadway. There are nearly 40 Broadway Across America markets nationwide. Please call the Subscriber Hotline at 1.800.294.1892, M-F 9am-5pm to see if your second home is a Broadway Across America city or if there is a qualifying market nearby.

Although we don’t want to see you go, subscriptions may be cancelled and refunded in full so long as the requested is received prior to subscription packets & tickets being mailed. If you have already received your tickets each subscription is subject to a $35 per subscription cancellation fee. Tickets must accompany the refund request. Subscription cancellations and refunds are not available following the run of the first subscription show. Cancellation requests must be made in writing and sent to: Broadway in Columbus c/o CAPA Ticket Center

Not a problem, if you have purchased from an authorized ticket source: CAPA, TicketMaster or Broadway In Columbus we have a record of your sales transaction and can accommodate you. Please return to your point of purchase as soon as you discover you have misplaced your ticket(s). We will confirm your seating and issue a “Location Pass”, which you will pick up at the Will Call window one hour before your performance. For security purposes Location Passes will not be mailed. Identification and payment verification will be needed when you pick up the tickets. If tickets were purchased through an unauthorized ticket reseller, we cannot guarantee replacement.

If you are at the theater at the performance, go to the box office and they will be able to assist you.

We understand that emergencies happen. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact the Broadway In Columbus Subscriber Hotline at 1.800.294.1892 and ask to speak to a representative within 48 hours of your missed performance. During the weekend, you can visit the box office at the theatre where the performance is being held. Please keep in mind that you can only be relocated into another performance as long as the show is in town, at the discretion of the show. Accommodations can only be made for the same performance, based on availability. No refunds will be offered for missed performances.

Broadway Across America makes ordering tickets for family, friends and colleagues in a different city easy. For a list of cities within the Broadway Across America network visit BroadwayAcrossAmerica.com or call our Subscription Hotline at 1.800.294.1892, M-F 9am-5pm.

There is no specific dress code. Some events such as opening nights will draw a dressier crowd. Most people enjoy dressing up to go to the theatre, but you will see people wearing everything from casual for a concert or movie to Sunday best or formal wear for theatrical performances.

The best way to get on our mailing list is to join our American Express eCLUB. It’s free to join and you get access to offers to local Broadway shows before they go on sale to the public. We will also let you know when season tickets become available.

We rarely cancel performances due to weather. In cases of inclement weather, please be sure to travel safely and allow plenty of time to arrive at the theatre on time. During inclement weather, updates will also be posted on https://www.facebook.com/broadwayincolumbus and on the Broadway In Columbus homepage http://columbus.broadway.com/. We will also do our best to update information on the 1.800.294.1892 phone messaging with the latest performance status and instructions.

We recommend that patrons check these sites frequently if there is a pending or occurring storm.

Broadway In Columbus strongly urges all of our patrons to purchase their tickets through an Authorized Ticket source, which include the CAPA Ticket Center and affiliated box offices in person. We do not recommend that patrons purchase tickets through unauthorized outlets, online resellers or other ticket sales operations.

You sure can! Tickets are available to purchase in person at the CAPA Ticket Center 39 East State Street Columbus, OH 43215, M-F 9am-5pm and Sat 10am-2pm. Tickets can also be purchase starting 2 hours prior to show time as long as there are still tickets available.

You can also call us at 1.800.294.1892 M-F 9am-5pm. You can reach us by e-mail at ColumbusService@broadwayacrossamerica.com. If you prefer to send written communication, please send to Broadway Across America, Attn: Customer Service, 729 7th Avenue, Floor 7, New York, NY 10019.

If you have an emergency issue that needs to be addressed prior to a show, and outside of our normal business hours, please contact the venue. The Ohio Theatre emergency phone line is 614.469.0939 and the Palace Theatre emergency phone line is 614.469.9850.

Yes you do! When purchasing through group sales you are avoiding the normal ticketing fees ranging from $10-$15. There are still some fees for group tickets, but overall you will be saving by booking a group.

Each of our productions is unique and the age appropriateness varies by production. Please see the individual show pages for recommendations or contact JoLane Campbell at 614.719.6900, M-F 9am-5pm to discuss the show content.

Group clients may reserve their tickets in advance and will be invoiced for their seats to allow you time to collect funds from your group members. Our Group Sales Department can give you more details on the payment options upon reservation.

Again, no problem! If you need more tickets than reserved, contact us as soon as possible and we will add additional seats to the order. We always do our best to find seats near your existing seats, but this is based upon seating availability.

Not at all! We understand some group members will love an up close experience while others prefer a balcony view. No matter where you are located, your group is sure to have a wonderful time. As long as the minimum group amount of tickets is met your group may spread out throughout the theatres – in various pricing levels, rows and sections.