Review rating:

Very Professional

4 out of 5,
reviewed on Feb 26, 2018

There was a delay in filling the order because of product delivery problems from the battery supplier. The company kept me informed and the final installation was completed to my satisfaction. The company is true to its word.

Comments

Solar Service Group Official

Hi John, thank you so much for sharing your feedback with us. We're glad that considering a supply issue we were still about to give you a great experience, if there's anything you think we could improve on in the future please let us know.

Looking to the future

4 out of 5,
reviewed on Feb 22, 2018

The electricity generated through my solar panels is now stored into my Enphase Battery. After the Government dropped the rebate to a minimum from what I was receiving for about 4 or 5 years I wanted to maximise the electricity so decided on purchasing the battery so basically I am off the grid. I have not experienced any problems I have been very happy with Solar Service Group and found them to be helpful and polite. I would definitely recommend this company.

Comments

Solar Service Group Official

Hi Pamela, thank you for sharing your feedback with us, we're so glad that you have had a great experience with your solar battery purchase! If there's anything we could do to improve your experience with us don't hesitate to let us know.

Comments

Solar Service Group Official

Hi Suzanne, thank you for sharing your experience with us! We're glad that your last two energy bills have shown a reduction in grid usage! If there's anything we could improve on don't hesitate to let us know!

big power saving. tony

4 out of 5,
reviewed on Jan 29, 2018

units were installed on time the men came came first thing in the morning & had the job done in a couple of hours .i had a bit of trouble getting myself organised with the computor setup but all seems to be working now & saving ,lots of power..the office staff have been very helpful with any enquiries i have had .

I love solar batteries

4 out of 5,
reviewed on Jan 10, 2018

Solar Service was efficient and professional. Our power bill has been greatly reduced by a single battery and we tend to use appliances like the dish washer and stove when the sun is shining. We now have two batteries on Solar Service's recommendation and we look forward to even more savings.

Comments

Solar Service Group Official

Hi Michael, thank you for taking the time to provide us with your review. We're so thrilled to learn that your electricity bills have reduced and you're enjoying your savings! If there's anything y...
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Comments

Solar Service Group Official

Hi Anthony, thank you for taking the time to write your review! We're thrilled that you're pleased with the service that you have received and are already seeing a reduction on your household energ...
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Wifi Blues.

4 out of 5,
reviewed on Dec 21, 2017

We had our battery installed on December 19, 2017. The technician did a great and very neat job. We were impressed with his workmanship. We had been charged $499.00 on top of the fee for the installation because the Wi-Fi was not strong enough. About 4 pm on Wednesday 20th of December 2017, we had a conversation with a customer service officer, and subsequently we had to speak with the section manager, L. He was very helpful and patient explaining to us the details. We are happy to report that everything has been resolved.
Our best regards. Merry Christmas guys.

Comments

Solar Service Group Official

Hi Craig, thank you for taking the time to submit a review of our experience with us and your installation. We're glad to have been able to resolve the issue and look forward to helping you save mo...
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installing battery back up.

4 out of 5,
reviewed on Nov 01, 2017

We had solar service group install a back up battery and were very pleased with the service.
2 servicemen came and installed battery near our switch board,they cleaned up after themselves and we are hoping it will dramatically reduce our energy bills.

Comments

Solar Service Group Official

Hi Belinda, thank you so much for your review, we're glad that our technicians were able to provide you with a high level of service. If there is anything that you think that we could improve on in the future please let us know.

Trustworthy and Helpful Company

4 out of 5,
reviewed on Oct 19, 2017

I am a blind or vision impaired person and have been misled by another solar company who made false claims and did not live up to their promises. I have to trust people and companies to be true to their word and to do what they say they will and in return for the money I pay I also ask that they show understanding to my disability and things it may prevent me from reading or doing. I was initially invited to apply for a discounted or subsidised battery solar system and was disappointed when I rang up and spoke to Trevor who advised their were no more subsidised systems available. as I had been struggling with recent power bills that have gone up dramatically I asked what a battery system would cost and what it would do for me? from that point on I was extremely impressed and in some ways surprised at how professional, open and honest Trevor appeared to be with me because he corrected wrong assumptions I made and he did not try to hide any problems or disadvantages or things that the system would not do.

Before I ordered with him he spent a great deal of time on the phone explaining what was required and what I would need to do if I purchased a system and what others should do to maintain it or they could maintain it for me. I may have been foolish because I tend to try and verify what I am told as I have been taken advantage of by different kinds of businesses as soon as they knew I had a disability resulting in a loss in one case of $26,000 and in another case where a very substandard and unapproved building extension was erected by a building company I lost $40,000 as they had pretended they had got a building permit. I decided that based on what Trevor had told me and the open communication that he had with me it was likely that he was an honest and trustworthy person and I decided that it would be on the balance of probability a good idea to spend the money and if I was being used or exploited I would learn another lesson but if not I may be able to reduce the pressure I feel with each power bill I get.

After ordering the system from Trevor there was a number of things that needed to be given attention and when I contacted the company these were attended to or I was carefully advised as to what to do and the situation was resolved completely. as I have little or no knowledge of technical things and computers I had a discussion with another extremely helpful and professional member of staff (Dean) and when I explained that I could not see the meters or lights and that I had no knowledge of how Wi-Fi was set up with just a short time to check it was approved he offered to send out a technician who was another member of staff at no charge and that he would have a look over the entire system and see why it was not being monitored and try and correct what the issue was. I was very grateful to dean because it was not his fault nor that of the company if my Wi-Fi or computer was not working properly and the good will he showed by getting a member of staff to come out and assist me was very much appreciated.

The final impression I will relay is that a technician/staff member who was superb (Ben) came out and spent a good amount of time looking over my power board and meter and at the installation and then also at my computer and Wi-Fi and when I said that I was sorry I did not know much about setting up Wi-Fi or even what my password was he was very compassionate and did a number of things and then announced that it was all working and that all i needed to do was ask my friend when he next came in to do some work to load an enlighten app on my phone. I admire the professional and honest approach of Trevor and Dean and I can only say that after the disappointment of being told I could not have a subsidy on the system the company still deserved to win my business and I am glad that i deal with them.

Having met Ben I must say that Solar Service Group is very fortunate to have Ben working for them because not only is he friendly, helpful and honest but I genuinely cannot remember when I last had somebody visit me from an company who was as professional and understanding as he was and as a result of his willingness to assist above my expectations I had nominated him as well as Trevor and Dean as part of a Vision Australia recognition award that is presented by the state governor of Victoria each year at government house acknowledging exceptional services that are provided to those who are blind, vision impaired and may also have other sensory disabilities. I congratulate the company on being honest and matter of fact and I congratulate, Trevor, Dean and Ben on being helpful, approachable and friendly.

Comments

Solar Service Group Official

Hi John, Thank you for your review! We are extremely touched that you had such a positive experience from installation to technical support. All of our staff are grateful for your kind words and Vi...
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Saving the world

4 out of 5,
reviewed on Sep 22, 2017

I must congratulate the technician who installed our battery. he was polite efficient and answered all my questions no matter how ridiculous they sounded.
I had one battery installed and was so impressed with the service that I am having two more batteries installed.

Enphase

4 out of 5,
reviewed on Aug 30, 2017

We had an Enphase Battery installed.
From first contact to installation was only a couple of weeks.
There was a little communication problem to start with, but after this was sorted out, all our problems and concerns were solved and we now have a unit that is working well.

See if our power bill is cheaper.

4 out of 5,
reviewed on Aug 28, 2017

We had an Enphase Envoy-S Metered + DRM system installed after a flyer was placed in our letterbox. Rang them up to see what it was all about, Asked a lot of questions to see what was involved with it, the person on the other end explained everything in terms that was easy to understand. About 2 weeks later they rang & gave us an installation date,the installer was on time,polite & answered more questions I put to him. 3 hours to install, came back next day to check unit out to see if running O.K.We know that a small amount of power is going back to us.We have no problems with it or any dropouts,Will wait & see what our power bill is in November.
Customer service have contacted us a couple of times to see how things are going.

November 18th 2017 Update: Update on "See if our power bill is any cheaper".

We had a bit of trouble with the battery unit when we had a few hot days.they did not charge up. Rang solar services group and explained the situation,2 day later the Sparky turned up,it seems that the solar inverter was producing electronic noise(hum) causing the unit to trip out.Had to have a "filter" fitted ($199-00). No problem after that. We have just received our first bill after the unit was installed. We are in credit of $59-60.we did not change the way we used electricity.Will see what happens in Summertime when we receive our next bill.

Great customer service and follow through.

4 out of 5,
reviewed on Jul 18, 2017

My solar panels inverter had to be replaced. Solar Service Group were professional and thorough and did everything they promised to do. No matter how many questions I asked ( and I asked a lot), they were patient and went through all the details and options with me.

Comments

Solar Service Group Official

Hi Colmar, thank you for taking the time to write us a review. We're glad that you are satisfied with the service that you have received from us, if you ever think of anything that you think that we could improve upon please let us know.

Solar Service Group
posted on Oct 30, 2017

Questions & Answers

Your positive reviews appear day after day, yet the negative review stated you had difficulty getting trained people, how were you able to install some very quickly but left others waiting months? What battery capacity costs the quoted $5289???

Hi Andy, thank you for submitting your question. Solar Service Group installs various products and perform different services this requires varied levels of skills and training, as you can imagine depending on the product our Technician is installing would factor in how much training is required for the installation to be completed to high standards.
Like any other industry involved in home works, non-metropolitan customers can be found to experience slight delays due to the distance of the actual site to the Technician's area. You will find that we have recently trained and brought on many Technicians to ensure that customers do not experience delays in their service.
In terms of your quoted $5289, for us to accurately give you information on the products included in the price we will need to have a quick phone discussion as there are various campaign bundles at the moment. Please don’t hesitate to contact us on 1300 40 41 42 for a no-obligation quote/discussion. Thanks, Donna
Customer Service

Solar Service Group
replied on Feb 22, 2018

Hi
My name is James
I received a letter from your firm suggesting Vic Solar battery subsidised field trial
I have tried to put an enter code you gave on your website, but i cannot open it
Please contact me on jamesnnhuong@yahoo.com.au. Ia m interested in participating the program. I am thinking about putting a battery at my home in Mount Elisa.
Wait for your reply. Thank you
James

Thanks for your enquiry. I have sent your email address on to our sales team. Someone will be in contact with you shortly. Alternatively, you can call us on 1300 40 41 42 anytime.

Solar Service Group
replied on Aug 23, 2017

I received two letters from your company today claiming to offer subsidised solar battery storage. Saying almost half the total cost - but no examples given. Sorry, but I'm wary after claims from companies for different things, giving similar "discounts". Why can't you give cost examples openly? I won't be calling, or registering interest, without at least some idea.

Thank you for raising your concerns.
Please see the link below to our website with further information about the letter you received.
http://solarservicegroup.com.au/blog/solar-service-group-field-trial/

The main reason we don't disclose our prices for this is because only a select number of homes have received this letters, and not everybody is eligible to participate. Because we are heavily subsidising our standard list price for participants in the program (in turn for participants providing feedback and information on their energy consumption), hence we cannot disclose the price to the general public.

Please feel free to call us on 1300 40 41 42 and one of our Solar Specialists will be able to provide you with more information and a no obligations quote if your are eligible.

Kind regards
Megan
Solar Service Group
Customer Service

Solar Service Group
replied on Aug 03, 2017

Rang them today to get an idea of which batteries and size they were offering - both Enphase (come in 1.2V packs so can be expanded aas required) and LG Chem 6.5V. I
I'have a 5kW PV panel system and over the last 2 years since installation I have been monitoring solar PV output, consumption and export to the grid so and how much could potentially store. While if I had a battery system, in the sunnier months possibly not need to draw from the grid, but not so in winter. Remember that a battery warranty is only for 10 year and the storage capacity diminishes to around 65% over that period. However my calculation suggests that based on current power costs and FIT it would take nearly 20 years to cover the cost of the battery. The 6.5 V LG Chem batttery was being offered at $11.75 installed which was even greater than that for a Tesla Powerwall 2 (13.8V) for which another company quoted $11.5K installed.Therefore I might have been interested SSG offer if the cost was around $6.5K