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Order FAQs

Order Processing

Can I add or remove an item to the order I recently submitted?

Once an order is submitted, it is immediately sent to our warehouse to be processed, and unfortunately, cannot be changed or updated. Most orders are shipped the same day they are received.

Can I cancel the order I recently submitted?

Once an order is submitted, it is immediately sent to our warehouse to be processed and, unfortunately, cannot be changed or updated. Most orders are shipped the same day they are received. All purchases have a 30 Day Money Back Guarantee and can be returned for a full refund, less shipping & handling.

Can I change the address on the order I recently submitted?

Once an order is submitted, it is immediately sent to our warehouse to be processed, and unfortunately, the shipping address cannot be changed. Most orders are shipped the same day they are received.

Where can I find out the status of my order?

Please click here to check Order Status. You will need your confirmation number (found in your order confirmation email) and your zip code. Or, you can log into My Account for the information.

What is your Order Acceptance Policy?

Sunbeam Products, Inc. reserves the right at any time after receipt of your order to accept or decline your order for any reason. Sunbeam Products, Inc. non-password protected ecommerce enabled sites are for orders from end user customers only. Sunbeam Products, Inc. does not accept orders on this site from resellers, exporters, wholesalers or other customers who intend to resell the products offered on this site.
If you are interested in reselling our products, please contact us.

Where do your orders ship from?

Most of our online store orders ship from the state of Missouri.

When will I receive my order?

For standard shipping, in-stock merchandise will arrive within 6 to 8 business days from receipt of your order, excluding Alaska and Hawaii.

For Second Day shipping, orders for in-stock merchandise that are received by 12 p.m. EST will arrive within 2 business days from receipt of your order.

For Next Day shipping, orders for in-stock merchandise that are received by 12 p.m. EST will arrive on the next business day. If your order is received over the weekend, delivery will occur on Tuesday, excluding holidays.