UNHAPPY WITH GLENBURN HOSPITAL SERVICE

We were unhappy with the level of service and care at Glenburn Private Hospital. My father could virtually not walk and the policy was that urinals could not be used during the day-only at night so he has made to use the walker to the bathroom when he was in alot of pain during the day-We found this unacceptable-it was cruel behaviour to a man who was suffering from cancer. Also his pleas for help was ignored when he pressed the buzzer and the staff would just forget about him .

Suggestions to Management or General Comment

Far better attention to patients is required-immediate attention when the buzzer is pressed and urinals provided for during the day when patients are having difficulty walking. We informed the staff my father needed help with eating and they just ignored our concerns. We were not happy with the level of service

The team at Aged Advisor are locals that have first hand experience with Retirement Villages, Rest Homes and Aged Care facilities, either through our line of work (providing services to residents within these facilities) or by having family or loved ones living there. We do not own or run restcare or retirement facilities, and we do not own any shares (personally or as a company) in any Retirement Complexes or Groups - so we have no financial interests in these facilities. We simply want the best for the people that live there or are looking to make a decision of moving to one.