16. "How about stay on and I will talk to you until they get there?" He's right to ask that question.

Cleveland will investigate 9-1-1 call from Amanda Berry

CLEVELAND, Ohio -- Cleveland's safety director issued a statement Tuesday giving assurance that the actions of the dispatchers who handled the 9-1-1 calls regarding Amanda Berry are under review.

Berry's call to 9-1-1 Monday afternoon after she escaped captivity has been criticized by online commenters and social websites.

Martin L. Flask, director of the city's Department of Public Safety, said his department is aware of the criticism the dispatcher received for his rude attitude toward Charles Ramsey, the man who called 9-1-1 after he heard Berry screaming "Help, help me out" while trying to escape from the Seymour Avenue home of Ariel Castro.

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"While the call-taker complied with policies and procedures which enabled a very fast response by police, we have noted some concerns which will be the focus of our review, including the call-taker's failure to remain on the line with Ms. Berry until police arrived on the scene.

"Please be assured that this matter will be investigated, and if necessary, appropriate corrective action taken."