really bad broadband orpington kent

on ‎16-05-201723:27

i live in orpington kent really bad broadband of the evening was told its a traffic problem and will be fixed lol forget how many dates of repair i have been given i beleive that it will never be fixed and that these vm people are learned to fob people off on the phone its all lies you take our money and treat your customers really bad sort the problems out make people happy where paying good money give us a good service .......

Re: really bad broadband orpington kent

on ‎22-05-201711:29

Hi wendy2820,

Thanks for taking the time to post on the community.

Sorry to read you are having an issue with your broadband connection.

I've taken a look into this and can see the high peak time traffic fault in your area which you mentioned that is causing slow speeds. The reference number is F004148686 and has a review date of 6th September. As this is a review date it can be subject to change.

Re: really bad broadband orpington kent

on ‎25-05-201709:46

hi you know what the date is allways changing there no way virgin media are going to fix it they tell us customers lies on the phone its all wrong how we are treated virginmedia earn loads of money through us customer butnthey cant treat us back with respect so please dont give me anymore dates as you know its not going to happen .....

Re: really bad broadband orpington kent

on ‎30-05-201722:45

I am also in Orpington and have had very slow broadband recently. Tonight it's been worse than ever, with a consistent speed test of <2Mbps (tested several times throughout the evening). I can't even watch a Youtube video without it buffering.