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Ugh!!!!!!! I just opened mine and his left foot is broken! The peg is stuck in the foot I've emailed Super 7 but the customer service FAQ on the website says all sales final for pre-order/made to order items. I'm going to be very upset if I can't get an exchange.

I had my hordak defective with a separated crotch pice as well as 2 other figures. Super 7 is good about this, they sent me replacements within a few days, I contacted them few weeks but got a response like on a Friday, got replacements like on the fallowing monday and it came with a return label to send the defective figures back. It was hassle free. No worries you should get a new hordak in no time! There service is very good, they just take a wile to get back to you in reply