Frustrations grow over Ticketmaster lawsuit vouchers

As part of a settlement announced last Summer, around 50 million Ticketmaster customers got discount codes or vouchers for tickets.

Author:
WLBZ Staff

Published:
1:58 PM EDT July 18, 2017

Updated:
1:58 PM EDT July 18, 2017

Ticketmaster and Live Nation have released an updated list of events that customers can attend using vouchers awarded by a class-action lawsuit. But Tuesday's announcement didn't get off to a great start.

As part of the settlement announced in June 2016, around 50 million Ticketmaster customers were eligible for Ticketmaster discount codes and vouchers to certain events.

Those who signed up for notifications got an e-mail Tuesday around 4 a.m. Eastern time encouraging them to visit Live Nation's website for an 'updated list of eligible events.'

Many went to that site hoping to cash in their vouchers, but for several hours that list remained blank.

As the complaints piled up on Twitter, Ticketmaster and Live Nation responded by tweeting back at disappointed customers to check back periodically and letting them know the list would be up soon.

Shortly before 1 p.m. Eastern time, the updated list finally popped up and initially had 424 events in cities across the country. But many were still disappointed to see nothing in their area.