Efficiency. Agility. Predictable outcomes.
Our services lead you to success that matters.

You are here

ML Edge Menu

Services-led IT

ISN'T IT TIME YOUR IT INFRASTRUCTURE FOCUSED ON BUSINESS OUTCOMES INSTEAD OF TECHNOLOGY?

A structured approach towards business value of IT infrastructure services is the need of the hour. However, there are no precedents in today's digital world that is overflowing with a plethora of service improvement initiatives and technology options.

Picture this; Your organization is looking to deepen end user engagement but your legacy IT infrastructure falls short on the requirements. While you know an infrastructure transformation is on the cards, the uncertainty in challenges, scale, predictability, and outcomes keeps you from making the leap. The solution? Microland's Services-led IT framework. Designed to help you cut through the technology concerns and focus on business outcomes instead, this framework is your ticket to innovation in today's uber competitive environment.

KEEPING A FINGER ON THE CIO'S PULSE

When team Microland set out to develop the Services-led IT framework, we knew the only way to do it right was to leverage analyst perspectives and co-create it with inputs from CIO's. Developed based on field research and interviews with 200 global CIO's and senior executives, the framework is now an industry benchmark for driving business alignment, efficiency and agility, and above all -ensuring predictable outcomes. Figure 1 shows a snapshot of how the framework captures the CIO's pulse.

FOR DELIVERING IT INFRASTRUCTURE SERVICES FOCUSED ON DRIVING SERVICE EFFECTIVENESS & COST-EFFECTIVENESS SIMULTANEOUSLY

Click to enlarge Image

MICROLAND'S SERVICES-LED IT FRAMEWORK HOLDS THE ANSWER TO YOUR IT INFRASTRUCTURE CONCERNS

Our Services-led IT framework is an independent, validated framework that focuses on the business value of IT infra services. It helps enterprise IT leaders analyze their IT initiatives and benchmark themselves against peers based on best practices from over 200 enterprises.

It focuses on addressing the following key concerns related to your IT infrastructure management.

Delivering IT services that are independent of the underlying technology

WHO SHOULD ADOPT THIS FRAMEWORK?

Set on the ground benchmark of IT infrastructure services maturity against the peers

Get specific recommendations that align with your business priorities and constraints

Focus on service outcomes and value delivered in a structured manner, instead of the underlying technology

Get an end-to-end perspective by considering your datacenter, end user and IT operations towers separately as well as jointly

SERVICES-LED VALUE DIAGNOSTIC TESTING

Microland's Service-led IT Diagnostic Tool empowers IT organizations to benchmark themselves on the four key value drivers to assess their current level of services maturity. We assess the 3 critical IT towers namely datacenter, IT operations, and end user computing to determine the tower-wise maturity, and service and cost-effectiveness of businesses. The towers are then ranked as Basic, Optimized, or Best-in-class, thereby providing a clear picture on the areas of improvement. Figure 3 shows how this works.

More than 66% of our specialists come with more experience than the industry average and spend 54% more time in training as compared to their industry peers.

Click to enlarge Image

We develop a high-level roadmap of IT infrastructure initiatives and corresponding priorities to help you address even the most unstructured IT challenges by considering the following two factors:

Stated priorities for your IT infrastructure

Your organization's maturity scores with respect to the four key value drivers of Service-led IT

The SL-IT report also identifies potential quick wins in the IT infrastructure estate, maximizing your ROI while mitigating risks.

WHY TAKE THE TEST

The Service-led IT Diagnostic Tool offers a simple and easy way to benchmark against your peers. A no-commitment diagnostic test, it takes only about 20 minutes to complete. The results are an independent, validated benchmark for enterprise IT leaders. The adoption roadmap that is created based on the diagnostic test results leverages best practices from over 200 global enterprises.