Off all the ballparks I've visited- White Sox are in the bottom 20% when it comes to overall customer service- but a consistently winning team will overcome that when it comes to attendance, etc.

This ad is OK- much more professional than some of the amateur hour stuff they've produced the past few years.

Overall- I feel like the franchise is getting "back on track"- and I'm optimistic we will be one of the "surprise" teams for 2014-

I'm curious to know what puts the Sox in the bottom 20% and how many parks that includes. What are some of the biggest customer service improvements you would like to address? A consistently winning team is no excuse.