I assumed (correctly) that the ice flipping mechanism was okay, and the problem was in the timer module - which had a manufacturer's part number on it. The entire ice maker cost about twice what the price of the timer assembly so I figured I'd take a chance. I ordered the part which came quickly, replaced it (easy - three screws) and the unit is now working properly.
The only 'problem' I had was that the water level adjustment control was not identified nor was there an adjustment guide included for making adjustments. This situation was cleared up with a call to your customer service people who looked up and told me what the adjustment procedure was.
I was very impressed by the technical understanding of the customer service people and, what appeared to be, a sincere interest in helping me solve my problem.

I was able to discuss the issue with a friend who knows about appliance repair. He instructed me as to what part was needed. I simply went to the website, entered the model # of my refrigerator and ordered the part. When the part came in I viewed the repair video offered on the website and replaced the part. It took longer to remove the old part because of the mounting(not screws) than it did to replace with the new part. I have to add that I am a woman with little knowledge of appliance repair but with the knowledge I do have and the assistance from the video was able to replace the part in very little time.

Replaced the thermostat from AppliacnePartsPros.com. Took the advice of many reviews to avoid non-OEM replacement parts and just get the real thing. So far the fridge is working great! Also used the installation video as a guide from AppliancePartsPros.com which was great because it was my exact model!