TROUBLESHOOTING HEARING AIDS PROBLEMS

Use this handy checklist to investigate and solve the most common issues experienced with hearing aids. If you can’t solve the problem, bring your hearing aids into one of our clinics so that we can help you to hear clearly again.

My hearing aid is dead

Check the battery door is closed

Change the battery

Clean your ear piece with your hearing aid brush

If this doesn’t work, bring the aid in to be checked

My hearing keeps whistling

Check the ear piece is correctly positioned in your ear.

Check you have the correct aid in the correct ear

Get your ears checked for wax as this can cause feedback or whistling

If this doesn’t work, bring the aid in to be checked.

My hearing aid isn’t loud enough

Check the battery door is closed

Change the battery

Clean your ear piece with your hearing aid brush

Get your ears checked for wax

Book an appointment with your clinician. Your hearing aids may need reprogramming, if your hearing has changed

My hearing aid is intermittent, it cuts in and out

Change the battery

If this doesn’t work, bring the aid in to be checked

The new battery doesn’t work

Try another battery and make sure you allow time for the battery to activate after you remove the sticker.

Check the ear piece for wax and clean with your hearing aid brush.

If this doesn’t work, bring the aid into be checked.

The battery doesn't last long

Make sure you wait 30 seconds between removing the sticker and putting the battery in the hearing aid to allow time for it to activate completely.