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Reason For Escalating: -No Answer - Calls directed to VM
ActionsTaken: - Called merchant did not answer the phone. All calls then directed to VM Checked Google and Yelp, Merchant is currently ope. Phone number n Google and Yelp is the same with what's in the Job Order. #unconfirmedfaxapp,

WHAT IS MISSING IN THIS NOTE?

Same issue for not confirming whether the number is the same with google or yelp, Here we also need to document what does the IVR or Voicemail is saying for your notes to be complete, and will no be marked down for not being clear and thorough (3.1) moving forward.

(Update 04/05/2017)

THE TREND:

Sample:

* Sample 1

Reason: NO ANSWERAction Taken: Waited for 2 Minutes for someone to answer. Hanged after 2 minutes then ascalate. #noanswer"

* Sample 2

Reason: The phone just keeps on ringing.Action Taken: Waited for 2 minutes for someone to answer. Hanged up after 2 Minutes then escalate. #no answer".

- Even if the merchant was cofirmed open by Google and Yelp, __it is not mentioned if they are having the **SAME PHONE NUMBER . For repeated rings, no answer, disconnected or bad number, please do confirm if the number is the same as with Google and Yelp or your notes will be marked down for not being clear and thorough (3.1) moving forward.