Kies says "Your device does not support software upgrading via Kies" when phone is connectedSupport

I am new to this forum and I'm encountering some problem when i tried to upgrade my s2 from 2.3.5 to ICS. The phone is unrooted and it was connected to kies via wifi because i wasn't able to connect it to my mac using USB.

it says that "Your device does not support software upgrading via Kies"
My phone was unlocked i think and i didnt buy it from any carrier. It was originally KOR but i changed it to TGY because im living in hong kong and i heard that it was what its supposed to be..

i really want to upgrade to ICS asap but i dont want to root or use other unofficial way as im prone to making my electronics broken

this screenshot showed up and i really dont know what it means because im not familiar with these kinds of specs and stuff

Attached Files:

It was originally KOR but i changed it to TGY because im living in hong kong and i heard that it was what its supposed to be..

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Well there's your problem! If you change the firmware/kernel from stock to something else, Kies won't recognise it. The only way to update officially with Kies is to have the official firmware meant for your phone at stock. If you want ICS, you have to wait until KOR updates, or manually flash an official firmware that has ICS.

Welcome to the forums btw

Edit: I just checked and it seems that KOR have updated to ICS. So you need to go back to KOR first, then Kies can update to ICS.

I originally tried upgrading before changing from KOR to TGY but it didnt work either I thought KOR means korea so wasnt it the first country to receive the update? Just to be sure what do you mean by kernel and stock? Im sorry i really am new to android ;(

I have problem.
Once back then, I upgraded accidently from GB to ICS via kies. Then i realized that GB version was a lot better and i wanted to get it back. So i searched info how to get it back, then i found something and i got GB back but its not the original that i had.
I cannot update this to ICS via Kies etc.

How do I get back the original version of android that can be upgraded via Kies

Hi, I just tried upgraing my phone via kies now that i got it back from being 'fixed' as when i got it came with firmware problems.
I really have no understanding of this stuff but hope someone can help me: Im in Australia.
its version is:
PDA: I9100XXKL1
phone: I9100XXKL1
CSC: I9100OXAKL1
This is how they sent it back to me & now kies says it doesnt support upgrade?
I would really apreciate help thank you.

I'm also facing same kind of issue &#8220;Your device does not support software upgrading via Kies&#8221;

Let me explain what happened exactly:

1.After 100% charged we get an notification on top stating that 100% Charged , when I unplug the charger after that battery percentage will go down to 95% or 96% immediately as on when unplug the charger2.And my S2 was little bit hanging while operating3.While charging mobile is getting heatBecause of all the above reasons I have approached Samsung Servicing Center (authorized) and I was to told that there is problem with Mother Board and needs to be replaced and need to update the OS also,After 3 days I got my mobile back with replaced new mother board and software updated, after that also above mentioned (Point 1) issue not resolved and moreover I could see and new issue that, when I tried to connect my mobile to KIES it says that &#8220;Your device does not support software upgrading via Kies&#8221; and it&#8217;s showing only current firmware version and not showing that this is the latest firmware version,Not sure what to do, today again I have approached Samsung Servicing Center to take look into that,Could someone had same kind of issue, please advice me on this.

Okay, I have an un-modded S2 phone so I haven't done anything internally and it says It does not support Software Upgrading.

I've tried resetting to factory settings and everything but it didn't work
I have a feeling that it's because I am still on 2.3.3 but when I go to OTA Updating it says no updates can be found, please could I get some help here?

O2 updates are not available OTA. Your CSC code shows that you have an O2 UK branded handset (the same as me). If you connect your phone to your computer and open KIes it should let you update your phone to android 4.0.3 ICS.

O2 updates are not available OTA. Your CSC code shows that you have an O2 UK branded handset (the same as me). If you connect your phone to your computer and open KIes it should let you update your phone to android 4.0.3 ICS.

I have not done any rooting or whatever to my phone (intentionally...dunno if something I added app-wise did something) but I get the same notification on Kies..."Your device does not support software upgrading via Kies". I did just manually upgrade Kies by downloading the latest version from the Samsung website (Kies won't update internally...downloads it but nothing happens).

The only apps that I do have on it that *might* be a problem is Advanced SD Card Manager and Android File Manager.

I didn't think those would root the phone or cause problems. Maybe they don't.

I also cannot upgrade the software via Kies. I bought my Galaxy S2 in Hong Kong, but did not root the phone. It is unlocked. I have never altered or changed the software. I am using a sim card in the mainland China. Any ideas?

same problem here in Malaysia. I bought it from samsung store. After service center changed my mainboard, my KIES showing :your device does not support firmware!!!!

I have tried it using others laptop but still same issues.... All those laptops i tried is OK when connected with Galaxy NOTE....

HELP!!!

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The chances are that after your repair the Service Point flashed a different, generic, firmware to your phone... this is happening in a lot of cases. It means that your phone is now unable to update via Kies.

You can either take it to a Service Point and ask them to flash the update or flash the firmware yourself, via Odin. See post #1, here.

1. changed the CSC from KOR to XEU which is UK/Ireland using an app in the Play Store, search for CSC....
-this will factory reset the phone
2. Downloaded the official ICS firmware for XEU check here SamMobile Firmware Page
3. Flash using Odin using instructions from The Realm of Facts!!
4. ICS ready...