Please can you provide me with the up to date contact names and telephone numbers within the management structure for social work services , specifically children and families, adult, mental health and criminal justice services.
The full directory list of contact names including Senior Management, Service Managers, Team Managers and also the contact names of any Team Leaders would be the information that we need.

Thank you for your Freedom of Information request regarding Social Care
Team Directories dated 24^th February 2017. Your request covers two
separate service areas within the Council (Adult Services and Children
Services) and so I am writing to acknowledge the Children Services part of
your request, which is being dealt with separately.

Under the terms of the Freedom of Information Act 2000, the Council has a
duty to respond ‘promptly’ or no later than 20 working days, which in this
case is 24^th March 2017. However, we would like to seek some
clarification, please?

Please can you clarify what you mean by ‘criminal justice services’? In
Children services we have a service area called Restorative Youth Services
(which includes Youth Offending, Substance Misuse, On-Trak Counselling and
the RESPECT programme etc) if you can please confirm whether it is
Restorative Youth Services contact information you require?

When clarification applies the 20 working day deadline temporarily halts
until we receive your reply. We will not proceed any further with any part
of your request until we hear from you. We will of course confirm the new
deadline date with you on receipt of your reply.

If you have any queries about this, please contact me as detailed quoting
the above reference number.

Please find the attached structure for chart for Adult Social Care, as
advised below we cannot respond concerning Children’s Social Care until
you provide the clarification we had requested (see email below from
Sharon Druett dated 6^th June 2017).

The Council does not release details of all the email addresses or
telephone number for operational reasons as we have a set procedure for
dealing with request for information and enquiries. However you can call
01793 445500 for general enquiries.

If you are dissatisfied with the service you have received in relation to
your request and wish to make a complaint or request a review, you should
contact:

Customer Services

Civic Offices

Euclid Street

Swindon

Website: www.[Swindon Borough Council request email]

The complaints/review procedure involves a full review and an examination
of all the information by the Council's Monitoring Officer.

If you are not content with the outcome of our conclusion, you may apply
directly to the Information Commissioner's Office for a decision, before
contacting the Council. Generally, the ICO cannot make a decision unless
you have exhausted the Council's own complaints procedure.