Frequently Asked Questions

Below you can find the answers of the wood flooring questions we hear often. We think you may be interested in and find essential database, which can help you make informed choice before starting a floor project.

Sanding Experts London customer service tried to answer succinctly to the main information we've been asked frequently, but if you feel confused or you can't find what you want, please visit the “Ask an expert” or “Contact us” sections.

In this section you will find a variety of topics, some of them concern the financial part of our job and the promotions we offer, some of them are related to the essence of our flooring services, such as wood floor installation, sanding and sealing, restoration and maintenance, some of the are about the preparation process before the flooring service starts. Keep in mind we try to cover every topic as accurate as possible, but since we work with people, it is normal to exist exceptions and individual approach. Please, if you can't find your answer here, call Sanding Experts London on 020 88309782 or through the contact form of the website and leave your comment, so we can improve our system.

What are the prices of flooring installment from Sanding Experts London?

We have a pricelist on our website with information about our prices, but at first we advise you to connect us on 020 88309782 to talk over about the initial view of your place. The quotes that we will give you do not oblige you to use our services and are free of charge. We will also inform you about our current promotions.

Do I need to pay something for your visit at my place?

We are offering completely free visits to your place, which are obligation free. Call us on the phone for an arrangement. We will not offer you such a visit if:

We can give you information about the price on the phone;

We do not offer our services in the place where you live;

When apart from fixing of your floor, additional repairs are required, and the material of your flooring can not be identified on the first visit.

What are my rights if I am not delighted with your service?

We think that we will be able to fulfill all your requirements. But if you do not feel satisfied with the service we have offered, you can write us on info@floorsandingexperts.london and we will arrange a new visit when it is suitable to you.

What payment methods does Sanding Experts London use?

We accept payments by cheque, cash or bank transfer. You should transfer the sum, owed to us, in the day when the flooring service is finished. You can give the cash money or the check to our employee. If BACS, you must give reference and bank data to our staff when they leave your place.

Do you have a minimum tax for your services?

Yes, we have minimum charges and they are as follows:

Wood floor repair at least 2 hours - £136.00 ex. VAT.

Wood floor sanding and sealing - £380.00 ex. VAT.

Solid and engineered wood floor installation - £320.00 inc VAT

Laminate floor installation - £280.00 inc VAT.

How can I arrange a visit from Sanding Experts London?

You can call our service unit 09:00-17:30 Monday to Friday and 09:00 - 16:30 on Saturday. You can also use the contact form in our website or you can send us a feedback on our online form.

Which are the areas that you service?

We presently provide services to the following areas:

Central London, North London, Northwest London, West London, South West London, South East London, East London

It depends on your wish but we recommend that you are there when the floor installation or fixing takes place. You need to be present:

The first day when our employees arrive, in order to meet them and instruct them, this is not valid if you have another arrangement with them;

If additional information is needed about skirting, colors, etc. This is not valid if you have discussed this in advance;

When the work is done, to fill in the evaluation sheet and to make the payment.

Does your company have insurance?

Yes, our company has insurance and has comprehensive Public Liability, Treatment Risk and Employers Liability Insurance.

Do you provide guarantee for your services?

Sanding Experts London will take into account any complaint from the Client’s side, in connection with our floor installation and restoration services. Sanding Experts London will check and repair the damages, if any. The Guarantee will cover all the costs for the change of the materials, also the present flooring, if the cause for the problem is the usage of wrong materials or products during the floor restoration or installation.

Our guarantee is not valid in the following cases:

When the damage is a result of other companies' or persons’ service, after the installation has been done from us, humidity or leakages of home appliances;

When our services are provided when the flooring of the client is too old, its upper layer is worn out;

When gap filling with resin fillers is applied.

Sanding Experts London informs that floor sealings guarantee is offered by the manufactures and is depending on its usage - the one component sealing has a different lifespan - 3 years for rooms with lower traffic and 1 year for such with higher traffic. The two component sealing offers least 2 years for hallways.

Do you provide the whole equipment, or I will have to take care for part of it?

Our company will provide all the equipment and tools, needed for the fulfillment of our services. But if the needed service is wooden floor installation, then the skirting and all the necessary products and tools can be supplied either from us, or from the client.

Does the price include VAT?

All our prices are subject of VAT and in general the final price we give you is with VAT, unless something else had been arranged.

Do I have to pay additional tax for parking?

If there is a free parking place near you, we will use it, if you own a parking place, we would kindly ask you to use it. If the parking next to your home is paid, the bill for this will be added to the final bill you have to pay to Sanding Experts London. If you live in London congestion area, then we will pay the congestion tax.

Do you work on the weekend?

In accordance with our previous arrangement, our team will work on the weekend.

Do I have to pay additional costs for work on the weekend?

No, Sanding Experts London is loyal to its customers and therefore there is no additional tax for work on the weekends.

Do I have to take away the furniture myself?

Of course, when the area is clean and tidy, we will be able to do our job much faster. We advise you to move lighter furniture and flower pots from the room, if you require a cleaning service. If you need sanding or new flooring installation, then the bigger furniture has to be taken away as well. We can do this for you for £80.00 per day.

Do you need an advance payment for the services you provide?

If the service that you require is installation of wooden flooring, then you will be required to pay the full cost of the flooring and materials on the day when you book this service. Deposit for the materials is payable at the time of booking and the remaining balance on the day of completion.

When can I use my floor after it had been varnished?

The first layer of varnish needs one hour to dry, and the last layer – at least two hours. After that there could be a light traffic on the floor. You can put your furniture back in the room twelve hours after the last coat.

Does your company provide fitting service for the floor I had purchased?

Yes, we provide fitting services, but the materials for it we purchase from another company. But our guarantee does not include any faults, which are due to the manufacturer.

Do you work with insurance companies?

Yes, we work with such companies. If the service required is a floor installation, it has to be paid in advance either by the client, or by the insurance company. Before the job from Sanding Experts London is arranged, the insurance company has to send us a confirmation in written form that is accepts the quote. After that the payment conditions have to be arranged.

Does the guarantee also include gap filling?

The guarantee does not include gap filling. We want to inform you that while working on the surface of your old floors when we are fixing it and try to stabilise it, before starting with the gap filling, the solidness and its wearing and the state of the joints define the resistance of the gap filling, not the quality of the product or our service.

For how long is the quote valid?

We define the price of the quote based on the present prices of the materials, that is why it is valid for 60 days. You can contact us to confirm that you accept the quote on 020 88309782 or info@floorsandingexperts.london.

Can I reschedule my arrangement with Sanding Experts London?

Yes, you can and this is absolutely free of charge. But we will need this information at least four working days in advance when a job is arranged, so we can rearrange another suitable time for you. For a visit on place, we need information about appointment rearrangement one working day in advance.

We use our experience and knowledge to transform wood floors in London through our advanced and professional sanding, restoration and maintenance services.