Please note:

Due to an issue with the phone provider, occasionally there may be a pause – between 20 and 30 seconds – after a representative answers the phone. Please do not hang up but wait several seconds to verify if the representative is on the line.

In-person help

Free In-person Help

Insurance is complicated. That’s why we offer a state-wide network of experts who can help you complete your application in person, at no charge. Our certified Brokers and Health Coverage Guides can help answer your questions and find a health insurance plan that meets your health and financial needs.

We offer two types of in-person help. If you just want to know your options and need help filling out the application, a Health Coverage Guide can provide guidance throughout the process. If you need more specific recommendations about plans based on your personal situation, along with application assistance, a certified Broker might be right for you.

Looking for expert advice and specific recommendations when comparing health plans, evaluating benefits and purchasing coverage? Then you may want to meet with one of our more than 1,600 licensed health insurance Brokers. Our certified brokers can walk you through the application process and apply for financial assistance to reduce your monthly costs. They are also able to work with small business owners to offer the advantage of an enhanced choice model. You can meet with a Broker for free to understand your options.

More than 450 Health Coverage Guides are ready to assist you at over 55 locations across the state. Unlike Brokers, Health Coverage Guides typically work at local non-profits providing education and outreach on the topic of affordable health insurance options. They can provide assistance with enrollment and the application for financial assistance to reduce your monthly costs.

The organizations all participated in a competitive selection process that awarded $16 million in grant funding, for the 18 – months that span the first two open enrollment periods for health coverage. These organizations demonstrated the understanding and ability to reach target populations as a trusted local resource, to provide application assistance, and the ability to conduct education and outreach. The organizations have broad geographic reach and available resources to serve specific populations. Health Coverage Guides conduct outreach and education and provide unbiased in-person assistance with plan evaluation and the health coverage application process.