Insight Report August 14, 2015

Luxury Hotels: In-Stay

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Insight Report

The burgeoning suite of in-stay services available on mobile devices is another example of convenience, accessibility, and independence from sales and customer service representatives as the new hallmarks of “low-touch luxury.” While mobile apps are frequently more sophisticated than mobile sites, and shine in their in-destination features in comparison, third-party vendors are also stepping forward to bridge the gap between consumer expectations and brand execution.