Shipping information

This policy outlines our shipping, returns, exchanges and refunds policy. By processing your payment with us, you are accepting the following terms and conditions regarding shipping and returns of your purchase.

If you require clarification or have any questions, please contact us at info@jaeke-collection.com

SHIPPING FOR AUSTRALIA

Delivery Options:We offer you a range of delivery options for your products.

Our delivery options are:

o Australia Post

o Australia Post to for parcels to PO Box Adresses

o Sendle Courier

o DHL for International Parcels

Standard Post (2-5 Days - WA 5-9 Days) $7.50

Express Post (1-3 Days - WA 5-7 Days) $15.00

Free express shipping for orders over $80.00

Free Canberra drop off option! Next day delivery - excludes weekends

SHIPPING TIMES AND TRACKING

We aim to ship all Australian orders same or next business day. Our delivery times and cut offs are:

Mon- FriOrder before 12pm AESTSat, SunClosed, all orders shipped on next business dayPublic HolidaysClosed, all orders places on Public Holidays will be shipped next business day

All items will be delivered via Australia Post, Sendle courier, E-Parcel or Express Post. If customers would like more information on the location of their items during shipping, it is their responsibility to follow up with Australia Post.

PLEASE NOTE: Express Shipping does NOT mean express processing. This is a fast shipping method only. During our busier periods (e.g.Christmas, public holidays), processing of orders may take between 1 - 5 business days.

Although express services are fast, unfortunately we can’t guarantee timings as it depends on the destination. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control. We do not accept any liability and you agree to release us from all liability arising out of any delay in shipping and delivering an order.

We will endeavour to dispatch all orders as soon as possible, always ensuring the chosen shipping method timings are met. This does not include orders placed during a sale or peak trading period as we may experience delays in processing orders – please keep this in mind if you are purchasing an item for a special occasion.

Keep an eye out rest of the world! we are slowly starting to increase our shipping locations. Please email us at info@jaeke-collection.com for all inquiries.

ADDITIONAL INFORMATION

Incorrect Address

It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided, we will not refund your purchase or replace the goods. However, please contact us ASAP to see if we can rectify the issue!

Order Does Not Arrive

Australia Post/ sendle online tools can be used to track your parcel. We encourage customers to track parcels.Jaeke. Collectionis not responsible for fault of delivery by our couriers. Please let us know but we are not able to refund in these circumstances.

Product information/ imagery and coloursTo ensure a most accurate image of each product is displayed, we do not enhance colours and shoot most products on our models body so customers can accurately assess their desire for an item. Jaeke collection cannot be liable for changes in colour perception due to screen settings on each individual’s computers when shopping with us. If you require further information on a product please email us info@jaeke-collection.com

CUSTOMER SERVICE

For all customer enquiries, please e-mail us directly at sales@jaeke-collection.com - we endeavour to get back to all customers within 24 hours (excluding weekends & public holidays). During periods of high demand, we will endeavour to get in touch within 1-5 business days!

Got a question?

Have any questions that we haven't answered in our FAQs? Drop us a mail and we will get back to you shortly.