Fibre not started yet?

I got an email stating my switch to fibre had been completed on 18/08/16. My current line speed in the member centre states 19mb but estimated can handle 75.5 - 80mb, btw test shows current speed as 18.1 mb. When is my fibre going live? Presumably i'm being chrged for fibre from 18/08/16?

Re: Fibre not started yet?

There isn't a profile issue here if your getting 19Mbps and the profile is 19Mbps.

I'd also suggest for you to contact Plusnet via phone or chat, earliest as possible because towards afternoon, you will be waiting more than half an hour for adviser to speak to you.

If possible, also go to the website faults.plus.net and report a fault there; within a couple of days someone will have a look at the connection details and perform tests etc.

Your speed is way below the threshold for that estimate, so Plusnet are able to send an Openreach engineer if there is a fault found with your line. It could also be possible that BT's DLM has found errors or disconnections and has limited your speed for stability.

Also the estimates are based on the fact that you're connecting through the master socket, if you have telephone extension wiring do try to connect from the master socket and see if there is a difference (may take time for BT DLM to recognise the change)

If you turn your router off at night, don't. They're designed to be on all the time. BT's DLM could recognize the disconnection as a line fault and lower your speed again.

Re: Fibre not started yet?

I've just had a look at your account and the fibre order is due to on 30/08/16.

The cost shouldn't be an issue as your previous invoice which had a charge for ADSL covers from 05/08/16 to 04/09/16. Your next invoice will be for FTTC on 05/09/16 and will cover from 05/09/16 to 04/10/16.