Why not staya little longer...

*20% off is valid for on full priced items only. Promotional Offers are onlyvalid on orders valued at £25 and over and are conditional upon purchasinga full priced item(s)- offers cannot be applied retrospectively or used in conjunction with any other offer unless this has been specified separately. Shoe care products, accessories and discounted products (including sale/clearance/last chance items) are excluded from promotional offers.We reserve the right to cancel and/or amend promotional offers at anytime. Offers cannot be exchanged for cash or used as a method ofpaying any outstanding customer debt. Offers are not redeemableat any independent retail stores stocking Hotter shoes.Offer ends 31/07/2017.

Our ladies shoes come in three width fittings D/E, EE and EEE. If a first time customer asks about fit, I can explain how they can measure their feet and then we can work out the best fitting for them to try.

It sounds like the customer probably has a high instep and the style they have selected might not be suitable or they may need a wider fitting. Most of the personal shoppers have worked at Hotter for many years so we've lots of product knowledge to help us recommend new styles... and if we don't know we have all the dimensions to hand or can ask a friend!

"The style I usually wear is no longer in your catalogue - can you suggest an alternative?"

Our design team work hard to update our collection each season with on-trend styles and features that we know our customers will love. I would try to find out more about the style, fit, fastening and appearance of the original shoe - and then work out some alternative options... there's usually a few.

Happy to help!

Call free on

0800 083 3083

to speak to a Personal Shopper or to arrange a convenient time for them to call you back.

At hotter.com we use cookies to offer our customers a simple, personalised service and to see what you like about our website and how we can improve it. You will need to have cookies enabled to allow you to place an order. You can find out more about our cookies here.