Love Transcends BoundariesConnecting us to our loved ones – across oceans and continents

IN THIS ISSUE...

Though miles may lie between us,we’re never far apart,for friendship doesn’t count the miles,it’s measured by the heart.

Visitors to the Philippines often remark that Filipinos are great romantics. This is evident in the pocket books they read, the movies and TV programs they watch, and the romantic ballads they listen to. And the depth of feeling really comes across when you hear Filipinos sing karaoke!

You see this even more in the warmth and love among couples, friends, and family members. Even strangers bask in the friendliness of the Philippine people.

Valentine’s Day on the 14th of February, the month of hearts, is a special day in the Philippines. Filipinos take time to exchange red roses, chocolates, and cellphone text messages with those they care about.

We at RemitHome wish all of youa Happy Valentine’s Day!

Visas, Green Cards, and U.S. Citizenship

RemitHome customers are members of a special group – a community with strong ties to the Philippines. And unless your connection to the Philippines is strictly for business (see ourSmall Business Services page), you are probably interested in information on travel to the Philippines, U.S. immigration laws, visa applications for family members, permanent residence (“Green Card”), or U.S. citizenship. While numerous websites discuss these topics, the most authoritative site is USA.gov (www.usa.gov), the U.S. government’s official web portal. This website provides a one-stop shop with a wealth of information and links to other U.S. government websites such as U.S. Citizenship and Immigration Services (USCIS) and U.S. Department of State.

Information on obtaining a Visa after the immigrant petition has been approved by the U.S. Citizenship and Immigration Services (USCIS). The site includes links for Visa Forms, Affidavit of Support, and other requirements.

Please note that RemitHome can provide a letter certifying all transfers sent through RemitHome. This can strengthen the Visa application for your fiancée, spouse, or child by providing proof of financial support. Visit our Account Services page for descriptions of this and other services offered to RemitHome members.

This document contains helpful hints and advice about living in the United States, including how to get a Social Security number (SSN), how to become a U.S. citizen, contact information for government agencies, tips on where to get help, and even some interesting facts about U.S. history and branches of government.

Ask RemitHome: Transaction Status

Question:When I log into my RemitHome account, I see that there is a Status column in the Transaction History section. What do the different Transaction Status terms mean? In particular, does Complete mean something different depending on the delivery method?

Answer: After a Send Money transaction is processed at 12 Noon, Pacific Time, it passes through3 Transaction Status phases:

1. In Process – When you see this Status, the system is awaiting authorization from your U.S. bank to debit funds from your bank account.

2. Delivery or Deposit in Progress – The money is in the Philippines and one of RemitHome’s Philippine processing banks is in the process of delivering the money to your recipient (Door-to-Door Delivery) or depositing the money to a Philippine bank (Bank Deposit or Cash Pick-Up).

3. Complete – This meaning of this Status differs depending on the Delivery Method:

Door-to-Door Delivery – “Complete” means that the money has been delivered to your recipient.

Bank Deposit – When you see “Complete”, the money has been transferred to your recipient’s bank. However, since most banks in the Philippines do not post funds to customer accounts immediately, your recipient will often not have access to the money until one or two business days later.

Cash Pick-Up – “Complete” means that your recipient has picked up the money at the bank.

If you have questions about the status of your transaction, please contact RemitHome Customer Service at 1-800-919-0787, Monday through Friday from 9 AM to 5 PM, Pacific Time (California), or email us at customerservice@remithome.com.