Frequently Asked Questions

In "Pro Search" select "commercial/retail" for "what booths are allowed" in the Exhibitors section (but keep the default settings for all other options like "juried" or "entertainment." It is OK to add the zip code radius option.)

Next try "corp./information" for "what booths are allowed" and again keep the default settings for all other related options.

Then try "craft" for "what booths are allowed" and select "non juried" and keep all other default settings. These events will sometimes allow commercial vendors.

Also try selecting "non juried" while keeping the default settings for all other related options, including "no preference" for "what booths are allowed."

Try putting the word "commercial" in the key word search. Keep in mind, a key word search looks for that word if it appears anywhere in the event information (i.e. event name, location, description, what is allowed...).

Don't rule out an event unless it is clearly 100% juried and/or 100% fine art and/or fine craft, check with each event to know for sure. Many events say art/craft, but allow some "commercial" items. Always check with an event to verify what they DO or DO NOT allow. It never hurts to ask!

Our members have requested that your materials/mediums or products be listed in the rating to help explain what you do in order to put your rating into context. To edit your materials/mediums or products tags, go to "Modify Profile". You must fill in at least one of those fields, "Medium/­Materials" or "Products/­Tags".

"Medium/Materials" relates to what you work with or how you work, "Products" relates to what you sell or your service. These are "tags" for your profile.

In your Modify Profile area, you will need to select your Handmade Products designation. After speaking with promoters who allow different levels of handmade products at their events, we developed a percentage scale for you to best represent your items. Please be sure you represent your products correctly.

While commercial and retail items will always be welcome on FestivalNet, it's important not to classify your items as handmade if they are not.

If you've made any part of your product yourself, it is considered handmade. If you've purchased a product from another vendor with the intention of reselling it, it is not considered handmade, even if that person made the item themselves. Handmade items must be something that you made.

If you are not sure about your classification, we can not decide this percentage for you; speak to promoters who allow some percentage of handmade items for feedback.

You will be paid directly by the purchaser. We offer a few payment options which you will choose in your shop settings when you set up your shop. If you use PayPal, it is free to set up and offers discounted shipping rates, order tracking, and payment protection. Plus, buyers can pay via PayPal with a credit card without having to set up their own PayPal account. You might include this information in your 'shop policies'. Learn more about setting up a PayPal account here.

If PayPal is not working in your shop, check these settings first.

1. Log in to your PayPal account
2. Go to the Website Payment Preferences of your PayPal profile
3. Scroll/swipe down to the Encrypted Website Payments section
4. Set Block Non-encrypted Website Payment to Off
5. Click the Save button

If your items does not fall into any of the categories listed, you may request a new category using the link in the Add Item section. If the requested category or another relevant category is added, you may add your item. You may not add items that do not fit into an available category. Items added in categories where they do not belong will be removed. Fine art and fine craft categories will not be added under the commercial/import section.

Art - it's subjective! Items that are "fine art & fine craft" are of course handmade, but are also finely created artistic items and typically non functional, but in some instances, may be. Think of "handmade" items as more functional or useful, not that they are not also artistic and creative. Consider where a prospective buyer might go to find your item when deciding how to list it.

The term 'fine' before art or craft does insinuate the mastery of something, IE training, development and years of practice toward your art or craft. Such works are not easily duplicated by someone with less skill/training/practice.

Thumbnails are the same size in all Seller's shops and throughout the FestivalNet Marketplace so your original image will be cropped to fit. We crop from the center point of the image. For best results, make sure the most important part of your item is centered in the image with equal space above, below, right & left. You will see your full original photo when viewing item listing.

We currently offer four options; US Postal Service (USPS), United Parcel Service (UPS), Flat Rate shipping or special shipping on over weight/over sized items. For both USPS and UPS our cart system will auto calculate the shipping cost between your address and the buyer's address based on the item weight and size.

If your item will require extra shipping cost like extra insurance or special handling, factor that into the price of the item, the checkout system will only calculate basic shipping cost. Item dimensions may not exceed 130 inches for USPS measuring length+girth (girth=H+Wx2) and may not exceed 165 inches (length + 2 x width + 2 x height) for UPS. Item weight may not exceed 70 lbs. for USPS and 150 lbs. for UPS. Only US sellers are supported at this time.

The item weight and dimensions are used and both are assumed to include packaging. Enter packaged dimensions after disassembly (if applicable) and padding. For partial pounds, use the decimal equivalent of ounces. There is a chart provided in the item listing form. When entering dimensions, the largest number is used as length, and smallest as width. They will be rearranged if entered in a different order.

Product price is used for declared value required by USPS. If a buyer orders more than 1 of the same item, the weight and dimensions are increased by that number to allow for single package shipping of that item. Combined package shipping of different products within the same order is not supported at this time, those will be calculated as individually boxed items.

Flat Rate shipping is most commonly used if all your items are similar in size and weight. If enabled it will apply to all your items. In most instances you should not enable USPS or UPS if Flat Rate is enabled. If you do, you will be required to add dimensions/weight for each item and buyers will be given the option to choose those shippers or Flat Rate when they reach checkout.

You can enable Free shipping on a per item basis and it can be extended to US only, US and CAN only or US, CAN and International. If you want to apply flat rate to individual items (rather than all items), turn Flat Rate off in shop settings and use the Free Shipping option per item, adding the shipping amount to the item price.

If you have items that exceed the limits of USPS or USP (see limits above in How does shipping work for sellers), you can use the Flat Rate option, (the flat rate amounts you set will apply to all your items) or turn off Flat Rate and enable USPS and/or UPS. Then when you enter your weight and dimensions, the item listing form will automatically show a special "Add Shipping Cost" box to enter extra shipping on individual items.

At present you must have a current credit card listed in your Account Details to sell in the FestivalNet Marketplace. In the first week of each month your card on file will be charged for any commissions due from sales or monthly fees if you have an Advanced or Ultimate shop. We will be adding additional methods for paying seller fees in the near future.

If your commission due is under $5.00, we will not charge your card until $5.00 has been reached.

1) Set up your shop, add your products and you will gain immediate exposure to over 750,000+ monthly visitors and 20 million+ page views per month!

2) The FestivalNet Marketplace is a broad based online marketplace, very much like what people experience at festivals. Double your exposure doing real world shows, and through your FestivalNet Online Shop!

3) Coming soon, you will be able to connect your real world customers that you sell to at shows with your online customers to help you build a truly long term successful business.

Basic- List up to 5 items, pay 10% of sales. There is no monthly fee, this shop is included for all free members.Pro- List up to 10 items, pay 5% of sales. There is no monthly fee, included with all Pro Member levels.Advanced - List unlimited items, pay 3% of sales. There is a $9.00/month fee, available to all members.Ultimate- List unlimited items, 0% of sales. There is a $14.00/month fee, available to all members.

You can select your shop plan in My Account, click "Upgrade/Renew" on the right.

We scale your images down so it is not exactly possible to blow them up to a printable size for profit or personal use. Without the source image, in high resolution format, it is near impossible to recreate the image in a high enough quality to print it for display.

All artists who post their work on the web face this concern. Another option is to add a watermark over your image before uploading it.

You may upload 5 images per item. File types supported are jpg, jpeg, gif, & png. Please do not upload small thumbnail sized images! They will appear blurry when they are resized to fit the available space.

The recommended image shape is square if you want to avoid your image being cropped or changed in an odd way, when shown with the item, keep your image somewhere between 360 to 800 pixels wide. Our suggested minimum width is 360 pixels. Keep in mind images wider than 800 pixels will be resized.

The limit for all photos included with an item's listing is 100 MiB (104.86 MB), and the maximum size of a single image file is 75 MiB (78.64 MB).