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The gun is well made. It is engineered with a safety feature that keeps the cutting edge away from the user. However, it does make it more difficult to use on a delicate package as it needs pressure to bring the cutter forward. Otherwise it is a great unit.

I've owned their tape guns since the mid 80's. Get new ones as the blade with teeth is thin and eventually gets bent. I returned the new model. NEW DESIGN IS AWFUL. There is a metal plate that sits so tight to the tape that one has a very difficult time getting the tape to roll out, stay centered and one can't cut, with a turn of the wrist, holding it both vertical and sideways. Used the inexpensive red plastic tape cutter. Once helped my family box up over 500 boxes of books. So I am very familiar with how to use the tape gun. TAKE THE NEW MODEL OFF THE SHELVES & RE-DESIGN IT. Your luck is that some people don't realize they can take them back and get a refund!

The scotch shipping tape is very good. The dispensing gun is difficult to use and can be hazardous to use. If you have difficulty, you may be in danger of seriously cutting your finger. The serrated blade is very sharp.

It is the hardest shipping tape dispenser I have ever used. Doesn't want to let go of the tape and when you finally get the tape It is more than you want. A lot of time the tape is tangled when you get it to come out and have to throw it away. Would I recommend this tape dispenser. NO WAY!! Paid a good price for a dispenser that I DO NOT LIKE. Normally happy with staples products, not this time. Even my husband has difficulty with it.