Intasure Customer Reviews

What Intasure Customers Say

Intasure is committed to providing our customers with the very best of service.

Don't just take our word for it, read what our clients say about the service they have received. The quotes below have been taken from letters held on file in our head office.

Home insurance Italy

"Dear Intasure, thank you for your letter regarding my recent claim. I would like to compliment your firm on the considerate and efficient manner you have handled this matter. - Well done!”

Mr and Mrs A Robson, Isle of Lewis
- (9/5/16)

Paphos insurance

"Sincere thanks for your prompt settlement of our claim. It is very reassuring to know that domestic ‘disasters’ are dealt with quickly and sympathetically”

Mr and Mrs Richards, Paphos
- (14/3/16)

Property insurance Porugal

“I have had the need to contact Intasure twice recently. The first was to enquire about the major loss of water from a leak in a garden pipe. Ellie handled the enquiry very professionally from the outset and was constructive and helpful throughout. The second was to renew my policy regarding the premium and again your advisor was very helpful and answered all my questions as the renewal was while the claim was under consideration. I have always enjoyed my contacts with Intasure from the outset when I first found them and made enquiries about the installation of solar panels on my roof. Again, your technical director was very constructive. All in all, I think Intasure is a really great insurance company. One of the two best I have ever been associated with over my lifetime, so many thanks.”

Mr M Knowles16/03/2016

Portugal insurance

"I would like to send my huge thanks for your very kindly, sympathetic and helpful approach to dealing with my claim, which I very much appreciated. I would have no hesitation in recommending Intasure if the opportunity to do so ever occurred.”

Mrs Manning, Christchurch -
11/02/2016

Turkish insurance

"Thank-you for your prompt response which I have noted and your excellent service over the last few years. Should we buy abroad again I would have no hesitation in using you again.

Mr & Mrs Mason, Kent -
18/11/2015

Insurance in Kent

"I think everything is finally sorted now!...The sale of the other flat completed last Friday and I’ve already managed to cancel that policy and our refund is on its way back into our account......Just to say thank you for all your help with both policies – I couldn’t be happier with the service we’ve received from Intasure and particularly from yourself. Really appreciate it – moving is always superstressful and you’ve made it a lot more bearable being so kind and efficient. Please forward this email to your Manager, so they know what a great job you are doing!

Jenny, Kent -
27/10/2015

Property insurance Spain

"Hi XX we had really good service from all at Intasure it was a pleasure to deal with you all. You dealt with our claim in a very prompt and professional manner and you were very fair to us in our unhappy experience. thank you all very much”

Mr/Mrs Gilman, Leeds -
5/10/15

Spanish insurance claim

"I submitted a claim under my homeowners policy in respect of a theft that occurred at my house in Ibiza.
I found the claims team to be terrific: very helpful, supportive and responsive. Honestly, I have never had such good service from an insurance company before. I am extremely satisfied.”

Mr Blum, London -
28/8/2015

UK Home insurance

"I would just like to compliment all the staff I have dealt with during my claim as well as the external companies. Your customer service has been exceptional and I will certainly be recommending your company and renewing with you in the future.”

Mrs Hannah, Glasgow -
5/8/2015

House insurance Scotland

"Hi Clare, I didn't quite figure out how to leave a review, but thanks again for your help today. As I commented, one of the reasons I use Intasure is the excellent customer services, of which your help today was yet another example. The call was quickly answer and the advice given in both a friendly and professional manner, and followed up with a confirmation e-mail. Its good to have such service.”

Mr Coutts, Abderdeenshire -
19/08/2015

Holiday Home insurance in Italy

"I would like to thank all involved in handling my claim from start to finish. It was handled in a responsive and very prompt manner and kept me updated every step of the claims procedure. I thank you all for your assistance.”

Mr Valerio, Glasgow -
8th June 2015

UK Home insurance

"Many thanks for your message and attachment, and for the speedy and professional way in which you have handled my claim. I can't speak too highly of the service I have received throughout a particularly challenging time in the life of managing my cottage as a Holiday Let, and it has made the annual fee seem an extremely wise investment. I have recommended your company to my partner, who is about to let our home to tenants for five months while we visit my family in South Africa. He would appreciate an attractive quote from you, as he too has been very impressed by the service I've experienced recently. I also have a two bedroom flat in Warwickshire, which I let through an agent on a long let, and wonder if you'd like to quote for that too?”

Ms TW, Berkshire -
24/7/2015

Holiday Home in Scotland

"Thank you very much indeed for your very prompt action and support. I am very happy with the services you have provided.”

Dr Smith, Cambridge -
22nd June 2015

Spanish Holiday Home insurance

"We also would like to thank Intasure for making an unfortunate experience for us a lot easier. From the time I phoned from Spain to make a claim, through to the final payment we have had wonderful service and a very fast response. We are very thankful to you for your efforts and co-operation. On saying that we hope we never have to make a claim again. Thank you all involved.”

Mr & Mrs Bedford. Surrey -
12th June 2015

Turkish Home insurance

"Just to let you know how pleased we are in respect of our recent claim. It was carried out with speed and efficiency from all parties involved. Please pass on our thanks to xxx and his team for the quality of work carried out. Once again thank you to Intasure for your professionalism in dealing with our claim."

Mr and Mrs Birtwistle, Greater Manchester -
26th June 2015

Home insurance claim

"I am writing to thank you for your prompt and courteous service. Unfortunately, I have had to make 2 claims in quick succession and was amazed how quickly you settled them both. I will certainly be recommending your company to friends and acquaintances and thank you once again."

Mrs Arscott, Devon -
06/04/2015

Portugal insurance

"I am extremely happy with Intasure and your insurance products. I initially chose Intasure for my holiday home insurance based solely on impartial but positive web reviews and forum comments by reviewers on the internet. I was very pleased with the ease and speed at which holiday home insurance was arranged by yourselves in 2013. I also like your company's 'human' approach to explaining elements of the insurance and how things work, particularly as I have a disability which renders it sometimes difficult for me to physically read and understand the small print of the terms and conditions. I particularly value the fact that I can email your staff specific one-off questions and that your staff always come back quickly with a full answer, rather than occurrences in the past with other well-known insurance companies where I was simply told to "go and read the small print".

Your staff are your best asset: to me, your staff are always very friendly, warm and polite, attributes that I value. The insurance documents always come through on time by email and these documents are well set-out and clear. I feel that, compared with rival insurance providers, your premiums are excellent value for money.”

Mr K Amersham -
22/05/2015

Home insurance Spain

"We have received your full and final settlement cheque in the sum of £xxx after the deduction of the £xxx policy excess. We are extremely impressed with your quick response and understanding with our problem.”

Mr and Mrs Pyle, Surrey -
20/5/15

Holiday Home Greece

"“I have sold the property today. Told them how good your company is, your value for money prices and of course service. They have in fact insured with you. Look forward to insuring with you again.”

Mr Sparkes, Greece -
13/05/15

Claims

"Following a recent claim over a burglary at the premises I am writing to express my satisfaction with the overall service I received from first contact to full and final settlement of the claim. I have recommended your services to friends and family and will continue to do so in the future”

Mr Wheeldon, South Yorkshire -
06/05/15

Holiday Home insurance UK

"The whole process took 10 days to reach a settlement which is amazing"

Mr L - Cumbria

Property Location: UK

"All contact has been friendly and efficient. Quotes have been reasonable in terms of cover and cost. Much better than a variety of other companies."N&M Dixon, Manchester

Property Location: UK

"Definitely a benchmark standard of service for others to aspire to achieve. Thank you for the quality of service provided to me."Mr Moody, Essex

Property Location: UK

Property Location: UK

"Owning a grade 2 listed building can be a real pain at times with many Insurance companies refusing to insure. Intasure have made my life a lot easier and they are very efficient when any situation arises."E B, South YORKS

Property Location: Turkey

Property Location: UK

"I am very pleased that I have found Intasure. I have two properties insured with Intasure, one in the UK and one abroad, and feel secure in the knowledge that both properties are fully covered. Thanks Intasure."Mr Cook, Berkshire

Property Location: UK

"Very helpful and made a bad situation more bearable"SF, Vale of Glamorgan

Property Location: Undisclosed

".....I was helped enormously by the friendly support from all concerned, from the beginning to the end. I am extremely grateful to your company."Anon

Property Location: UK

"Grateful for integrity shown by the company and prompt settlement when claim was agreed"Mr T, Dumfries and Galloway

Property Location: Portugal

Property Location: UK

"Claim made and processed in two weeks. Brilliant service and very helpful staff."Mr F, Lanarkshire

Property Location: Spain

"Extremely pleased with the service provided, our claim was hassle free and we would not hesitate in recommending your company to others."Mrs L, Yorks

Property Location: UK

"I would recommend Intasure to anyone need caravan or park-home insurance. ""they do what it says on the tin""and at premiums at ½ the amount of the competitors....."Mr F, Lincs

Property Location: Turkey

"......We found Intasure worked very swiftly in securing the property in a few hours of contacting them. The claim was easy to understand and payment for loss and damage was swift and efficient."D&KT,Somerset

Property Location: Portugal

"My experience of Intasure was that of a thoroughly professional company that acted swiftly and fairly with my claim on a lightening strike on my villa."Mr M, Swansea

Property Location: UK

"We would recommend Intasure to our friends and family. They handled a very difficult situation with efficiency and courtesy."Mrs W, Glamorgan

Property Location: Spain

Property Location: Several

"Very friendly and efficient. We have several houses insured with you and have always been extremely happy with the service-Thank you."Mr&Mrs S, Yorkshire

Property Location: Cyprus

"No hassle, no fuss and fast settlement....."Mr F Oxford

Property Location: UK

"I am very pleased with the handling of our claim, I'm recommending Intasure to all my friends."Mrs B, Lincs

Property Location: Cyprus

"We have used Intasure for some years to insure our property in Cyprus. Following heavy storms in January 2011, the roof was damaged and I submitted a claim for repair. Claim forms were completed, estimates obtained, the roof was repaired swiftly and settlement made.
I was very pleased with the professional service I received and would happily recommend Intasure to others, based on this very positive experience."Mr H Surrey

Property Location: Cyprus

"Intasure service is excellent, reliable easy to contact, very helpful and handled expertly. Hence still insuring with them. Well done team."JC, Paisley

Property Location: Portugal

"I would not hesitate to recommend Intasure to anyone."Ms H, Surrey

Property Location: UK

"I was very grateful for the way Intasure handles our claim and the relative time it took to process and the end result."Mrs E Yorkshire

Property Location: France

Property Location: France

Property Location: UK

"I would be very happy to recommend Intasure to friends. We unfortunately had to claim and were dealt with very efficiently."S.H. Worcestershire

Property Location: France

"Intasure staff were very thorough and extremely well trained. The claim was dealt with efficiently and in a small time frame, always keeping me updated on the process. Very pleased and would recommend." MS S, Berkshire

Property Location: France

"Yesterday we received the cheque for our claim and I would like to take this opportunity of thanking your department for the swift action in reaching this conclusion. Your Company deals with everything promptly, from first taking out a new policy to acting on claims, and this is much appreciated. Once again, our most sincere thanks."GD, France

Property Location: Kos

"Just a quick note to let you know how delighted we were with the service we received from your claims department."Mr. A, Greece

Property Location: UK

"Thank you so much most appreciated. The customer service you have provided is excellent! and outstanding!"Mr B, London

Property Location: UK

"Brilliant service, quick and efficient"Mrs S, Hampshire

Property Location: Spain

"When I was going to purchase holiday home insurance I heard lots of horror stories about Spanish companies. A friend recommend yourselves and I am very pleased with your service."Mr M, Ayrshire

Property Location: UK

"Our claim was dealt with in a very efficient manner, we are very pleased with Intasure and will certainly recommend them to others"Mr F, Merseyside

Property Location: Spain

"...all went smoothly, happy with the outcome"Mr R, Lancashire

Property Location: UK

"Overall we are both more than satisfied how the claim was dealt with from start and to its conclusion"Mr & Mrs S, Doncaster

Property Location: UK

"On completing all of the quotes and submitted them to the company I was paid out the next day."Mr H, Grimsby

Property Location: France

"Without your teams support, our holiday home dreams would of come to a standstill. A big thank you"Mr H, Leeds

Property Location: France

"...More than happy with the service provided, many thanks"Mr & Mrs O, Co.Down

Property Location: UK

"Thank you for a great and quick service..."Mr C, Northamptonshire

Property Location: Spain

"..all of my dealings with you have been very positive"Mr & Mrs G, Essex

Property Location: Italy

"Thanks so much for your explanation. You are such an efficient and pleasant company to deal with"Mr H, Merseyside

Property Location: Spain

"Many thanks for such a prompt response. I greatly appreciate your assistance in resolving this long running dispute."A.M, Spain

Property Location: Spain

"Very helpful throughout...."Mr C, Bucks

Property Location: Spain

"A very straight forward company deal with and competitive premiums."MW, Wirrall

Property Location: Spain

"The whole process was handled quickly and efficiently making it as painless as possible"Mr G, Essex

Property Location: Turkey

"I have been with Intasure for a number of years now and would definitely recommend them"Mr S, Merseyside

Property Location: Portugal

"It was so refreshing to deal with an insurance company that first listened objectively .."Mr & Mrs P, Southampton

Property Location: UK

"I would like to thank you for the great quote you provided and will recommend your fantastic customer service and advice to anyone looking to insure."KW, Buckingham

Property Location: Turkey

"No Complaints whatsoever, I shall be recommending Intasure to friends who have holiday homes."J Smith, Hampshire