I checked your site and had some trouble finding the right model, so I called a service rep and she helped me find the correct one. I ordered it one day and to my surprise it was delivered the very next day. I did not pay any shipping for it and was quite surprised. My only problem was I did not have the right screwdriver to replace it, so I called my son and he had one. My husband fixed it in about 5 minutes (or less). It was great service. I will use your service again if I do not need repairs from a service person. Thank you.

The first time the washing machine did this it was due to having pieces of fabric caught up in the pump impeller, they had worked past the plastic screen. I simply removed the fabric and it worked fine.
6 monthes goes by and it started not draining again. I removed the pump motor and impeller to dicover that it was clean, however the impeller had worn so that it was not being driven by the motor. I suspect the impeller was damaged due to the previous WORKOUT it got from being fouled with fabric. I got online, found appliancepartspros.com and ordered the new assembly. very easy to install. I opted to buy the whole assembly rather than just the motor / impeller because it was discribed as being an improved part, glad I did. I was a very simple part swap out.

I ordered the part, which came in two days (yay!), and watched a youtube video on how to replace the part. Now my machine works like a charm! I'm sure I saved a ton of $$ and my husband is so proud of me! (and I gave myself a pat on the back as well!)

I unplugged the machine. I removed the two fill hoses. I removed the top of the washer case by removing 3 tamper proof screws from the back ( I used my set of "star" head drivers), sliding the top back 1 inch and lifting the top off. I marked the 4 wires with 1 thru 4 stripes with a marker for ID, then pulled the 4 wires off the landing terminals. I removed the mounting screw and lifted the valve up as far as the hose permitted to get a better grip on the valve and hose. I removed the clear hose by squeezing the hose clamp with my pliers and pulling (this was not easy, and I pulled and twisted them really hard). I threw the old one in the trash so as to not confuse it with the new one. They looked identical. I connected the hose to the new valve by squeezing the hose clamp with my pliers and sliding it on. Unlike removing the old one, it went one easily. Then I put the valve where it belonged and attempted to reinstall the mounting screw. It did not line up. I needed to use a rat tail file and extend the hole a little closer to the valve body (five minutes took care of this). I placed the valve body firmly against the sheet metal back of the machine and installed the screw. I slid the wires back onto the terminal connectors (1 - 4, the way I labelled them). I connected the hot and cold water hoses. I turned the hot and cold water on and checked for leaks. I plugged the machine in (don"t get shocked on electrical parts inside the machine). I started a wash cycle and waited for the tub to start to fill with water. I again checked for leaks where the clear hose connected to the valve. I had no leaks and the valves were allowing water to flow. The water stopped as soon as I shut the machine off. I reinstalled the top of the case using the 3 screws and I was done. Next day I checked the washer tub and it was dry. Problem solved. Except for pulling the hose off the valve and extending the hole with a file, everything went easily. p.s. Do not cross the hot and cold water hoses like I did. I lost all my atta boy points after my wife did several loads of laundry in hot water when she wanted cold water only. Bob the investor.