Ge Money / Gap Card / online download access

I am trying to set up online access to download my Gap Card transactions into Quicken. Gap Card's online website offers this feature, but every time I try to download manually, nothing happens. Furthermore, Quicken keeps offering me to set up online download access through GE Money's website, but when I go to GE Money's website to add an account, it does not recognize my Gap Card number as a valid account; therefore I cannot create a download username and password. So I can only manually enter transactions into Quicken. Is anyone else having this problem, and is there a fix?
Thank you.