Evaluation, assessment, and reflection are essential for the success of volunteers and vitality of a museum volunteer program. In this webinar, volunteer managers will explore how assessment processes are incorporated into the volunteer programs at three museums, and will discuss how a related innovative strategy of peer coaching has recently been launched at one organization in an effort to emphasize reflective practice. Particular challenges such as easing veteran volunteers into a new protocol, how to incorporate evaluation and re-training into a well-established program, how managers address diverse opinions and reactions to evaluation, and how to handle an evaluation that is less than glowing will also be discussed. Explored strategies will be relative to small, mid-sized, and large museums.

Who Should Attend

This webinar will benefit supervisors, managers, directors or anyone involved in volunteer management who wishes to learn how to improve their professional practice and their volunteer program.

How Will I Benefit?

After participating in the program, attendees will be better able to:

Identify strategies to implement assessment protocols at their organization

Use new approaches for overcoming hurdles, such as creating buy-in among volunteers, incorporating on-going training into well-established programs, and handling negative volunteer reviews

Practice new ways to change negative behaviors, and how this can be different among volunteer corps than it is for paid staff