Terms & Conditions

Thank you very much for booking with the British Alpine Ski School in Chatel. We take great care to provide you with a quality of service that exceeds your expectations. We hope that you enjoy your time with us and choose to return soon.

Here is the inevitable small print.

All bookings with the British Alpine Ski School in Chatel and other local ski resorts, are subject to these conditions. This contract will be governed by, and construed and interpreted in accordance with, English law.

Clients attending our courses must pay the appropriate fee in full, before joining the class.

We accept payment by credit card (VISA OR MASTERCARD), or by personal cheque, accompanied by the guarantee card number, or by bank transfer.

In the case of advance bookings, we will reserve your place for a maximum of ten days from the date of issue of the fee note. Please return your remittance within this period to confirm your booking. No contract will exist until we receive your payment.

Prices are correct as of May 2015, but may be subject to revision.

In the event of you cancelling your reservation, the following charges apply:

More than 6 weeks notice - 10% of fee
2 to 6 weeks notice - 50% of fee
1 to 2 weeks notice - 90% of fee
less than one week - 100% of fee
No refund will be given by the Ski School, in whole or in part, for unused lessons due to client late arrival, illness, accident, resort closure due to weather conditions or mechanical failure, or for any other cause outside the control of the Ski School. The ski school will write a letter a letter explaining any circumstances on your behalf for Insurance purposes.

The Ski School reserves the right to cancel its lessons for a variety of reasons. Full refunds of unused lessons will be made in this instance.

Course places are not transferable.

The ski school does not insure its clients. You are obliged to insure yourself for third party liability. We recommend that you arrange an appropriate policy, which also includes personal, medical and rescue insurance, with a licensed agent.

Minimum numbers and course duration

We require a minimum of three clients to allow these courses to run for the specified duration.

With fewer numbers, we can run some of our courses for a reduced time.

We are obliged to take into account the prevailing conditions and the standards of our clients. We, therefore, establish our programme of class times, venues etc. at the beginning of each week. These arrangements are always subject to alteration in the light of prevailing circumstances.

For reasons of safety, it is a condition of booking that you will respect the professional judgment of your instructor while you are in the class.

Clients should present themselves in a fit and safe condition for physical activity in the mountain environment.

If, at any time during your course, you have cause for complaint, you must let us know immediately and we will endeavour to address the situation, to your satisfaction.

Thank you for choosing the British Alpine Ski & Snowboard School.
We are fully committed to providing you with the highest possible quality of service.

Our clients say...

Hi Peter,

Just wanted to drop you a quick line to say how pleased we were with the ski lessons. Please pass on our thanks to Matt - the kids really enjoyed their time with him and their skiing has developed enormously in just three days.

Steve Scott

Dear Peter

On behalf of my family, I would like to thank you, Sue and your team very much for helping us make last week’s holiday one of our best ever! Carla and Pippa are both becoming great skiers and I don’t have to worry (quite so much) about Pip’s tendency to point down.

Please do pass on our special thanks to Willie and Matt, who the girls are very fond of.

Looking forward to seeing you all next year.

Neil Cook

Hi Peter,Thanks for such a good lesson today, we really enjoyed it! We hit the bumps again this afternoon and loved it, so different to the ones we tried before the lesson!Thanks again,

Jen

Hi Peter,

Just a quick note to thank you and the team for the excellent arrangements in Chatel last week. Kids won’t stop talking about it and I think are hooked. A picture is attached. Please extend our best wishes to Janet, William and Willie and hope to see you again next year.

Steve Goodrich

Peter

Thanks so much for the fantastic lessons for mattie and martha this week. Both really enjoyed it and improved!

They have both said how much they enjoyed them and wished they'd had you before (instead of esf!!- large group and teacher they didn't understand)

Hope you have a good season and if we're lucky enough to be invited again to Chatel we shall be in touch.

Alex Ground

Hi Peter,i just wanted to email again to express my sincere thanks for all you did for me last week. when i arrived for my first lesson i couldn't understand why anyone would want to Ski but by the end of the five lessons i understood exactly what everyone was raving about, i loved it and because of you i was able to ski for the whole day with my other half and his kids on the friday of last week without looking like a complete fool and i got down slopes that at the beginning of the week would have made me crumble in fear.

Jidie Tappenden

Hi Peter
I just wanted to let you know how impressed we were with Matt and what a credit he is to your organisation. He was an excellent instructor, patient, punctual, courteous and thoughtful. He had a great way with our children who thought he was brilliant. We'd definitely recommend him and your organisation to others. Thank you
Lucinda

Lucinda Eggleton

Dear Peter

We have just returned from our first family ski holiday.

Your instructors were great. special thanks to Bob for taking the more tricky adults. He was brilliant!

Thank you so much for helping us have such a great week

Hope to be back next year!

Very many thanks and best wishes

Liz Williams

"Just want to say a massive thanks to you guys for sorting me out with lessons this past week, you made my holiday. In particular, Matt and Ollie for their perseverance with me in Chatel. You guys are fantastic. Also, Peter, for putting up with me ringing last minute for a booking. I can't recommend you guys highly enough!! Tim."

Tim Humphreys

Dear Peter, Just to say that our instructor, Matt, was absolutely brilliant. He was very professional and friendly, challenged us exactly the right amount and was an excellent guide of the mountains. It was definitely the best decision we made on our holiday to book lessons. We all progressed a huge amount without losing our confidence. The recommendation of which ski hire shop to use was also great, making picking up our skis in the morning really easy. Please thank Matt for a job really well done. Hopefully we will be back next year! Also just I say Matt Kerswell who added an extra lesson will pay online soon. Cheers, Tessa

Tessa Birley

HI Peter

I would like to thank you for arranging ski lessons over half term my for my children Annabel and Jamie and also the Lakin family. The kids loved the lessons so please pass on a very big thank you to Will.

Julia Harris

Thanks Peter. I think we'd go ahead if you were able to teach us to
get the continuity. Otherwise we'll skip it this time but will
certainly book with BASS again. Really impressed.
Thanks
Tony

Tony Turnbull

I just wanted to express a massive thank you to Bob for last week, I was on the intermediate course which ended up being himself, me and my dad (Graham).
I had such a fantastic week and it really was all thanks to him, my skiing has come on so much and everyone I was with on the trip was so pleased for me to have had great instruction and help in both skill and confidence to my skiing.
The week was a bit hit and miss with weather which luckily allowed us to experience all types of snow conditions, I learnt technique as well as being able to just enjoy the surroundings, ending with a very enjoyable last lesson exploring out into Linderes and Avoriaz.
One thing I took from him was something I won’t ever forget, “you can learn as much as you like but 90% of skiing is enjoying yourself”.
Please pass on this message, Thanks Bob- I really do hope to ski with you again one day!