Browsing the " field service trends "

In this infographic, and in the full research report from Astea and WBR Insights, see how field service organizations in the medical device industry are prioritizing patient satisfaction with field service management software. Field service management (FSM) technology is critically ...

The old saying is that necessity is the mother of invention, but that was founded in the industrial revolution. In this post from Astea’s Managing Director – Asia Pacific Steve Scott, see how innovation creates demand in today’s information revolution—and ...

In this whitepaper from The Service Council, see how service leaders are creating new business models which utilize the latest technology to transform the customer experience. Though virtually all service leaders agree that it’s important for their business to wade ...

Astea International Inc., a leading global provider of field service management and mobility solutions, announced today that NSC Global, a multinational IT services company, has selected the Astea Alliance™ cloud-based field service management and mobility platform to unify, optimize and ...

Astea International announced today that the BP Group, a mechanical contracting and HVAC company based in New York City, has selected Astea’s cloud-based, field service management and mobility platform, Astea Alliance™, to optimize and improve its largescale service operation. The ...

With heavy regulation and compliance requirements, field service organizations in the medical device industry are often the early adopters and technology leaders to watch. Physicians, medical facilities, and patients are regularly calling upon medical device field service organizations to do ...

We live in an integrated world. Nearly every mobile app, software application and website people interact with is integrated into multiple other applications and data sources without anyone ever thinking about it. This integration is so prevalent because it allows ...

Providing self-service capabilities for your customers is not simply a trend and no longer an emerging practice. It’s not a way to deflect customer requests, but rather it is a necessary, valuable tool that increases customer satisfaction. This whitepaper from ...