A Scrum Masters journey through Agile and SCRUM

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It’s been an interesting time in the Agile world lately. I have read posts, tweets and the related threads with a little bit of amusement but, really, it has all just made me a little sad. Dave Thomas, a signor of the manifesto, offers a perspective here regarding Agility and says:

“The word “agile” has been subverted to the point where it is effectively meaningless, and what passes for an agile community seems to be largely an arena for consultants and vendors to hawk services and products.”

I read the discussions on twitter. I read the blog posts and all the comments. Here’s YET ANOTHER flaming rail against SAFe (because there haven’t been enough). Be sure to read the comments. That’s where the magic happens. And I sit at home, after a long day working and coaching, wondering how people have the energy to throw verbal hissy fits when, in theory, we’re all working and passionate about the same thing. Unless, we’re not…

The Agile manifesto was a call to action. A cry to work differently. A rallying point. People were passionate about it and the ensuing alignment was natural and a testament to its simplicity and purpose. Dave was proud of the work but, not THAT proud:

“However, since the Snowbird meeting, I haven’t participated in any Agile events,1 I haven’t affiliated with the Agile Alliance, and I haven’t done any “agile” consultancy. I didn’t attend the 10th anniversary celebrations.

Why? Because I didn’t think that any of these things were in the spirit of the manifesto we produced.”

So, after the Snowbird meeting the Manifesto immediately became an arena for consultants and product hawkers. That’s the Fastest.Impact.Ever. He was part of something larger than himself and proud of it – until, seemingly, the very next day. You’re proud your name is on it as a signor but not proud enough to advocate for it or help people learn? You write a blog post to slam what others have done, but won’t have a face to face conversation with those same people because it’s not in the spirit of the manifesto?

I LOVE that the post was written. It starts a good discussion and it’s honest. I would really love to see him attend the conferences he eschews and work to address the problems he has identified. Engage on the field rather than being an arm-chair QB.

It’s ludicrous to see coaches beating each other up over the brands, methods and certifications. Seriously? It’s all rooted in the same four core values that haven’t changed. Not once. Though I have even seen suggestions to change them too. If you don’t like the method/framework/brand, don’t teach it. No one is forcing it down your throat. These rants (mine included) kill me because the simplicity and the power that lies in the Manifesto get lost. As Agile professionals we’re collectively responsible for our profession and what started it. Regardless of HOW it’s adopted or approached, what’s important – to me anyway – is the values and principles are front and center. If there’s a framework that doesn’t put them front and center for you, there’s nothing stopping you from doing it yourself.

Disagreement and dialogue are good when we’re all trying to achieve a common goal. Are we?

I’m going to go ahead and blame Dave for all this craziness because he took his ball and went home but continued to watch through the window and holler at everyone. 😉

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It is inevitable and tempting that many decisions that affect the team are made without ever consulting the ones that are primarily targeted. Even if enacted with good intent. We still see this on a different scale when the software user was never consulted but significant choices were made in their best interests as well. Certainly there is a balance somewhere in something that might be too small or trivial and as opposed to another extreme where the user is relegated to insignificance. Taking choices to the teams and discussing solutions which impact them, is every bit as important as involving a software user.

Find out what they think and how they think. This is a chance to connect and understand; an opportunity for innovation and creativity.

Get impact that you might not have considered. Omniscience is not a human ability.

Consider some alternatives and adjustments to the plan from the team. Consider even that sometimes you may not be thinking ‘heads-up’ enough for vision and strategy if this is something the team could/should already be capable of deciding.

The team may not get the Last word or Decision – but include them in every step of the way. They are learning about the organization and processes. What they elect to change might surprise you and start to shift the organization or process in a better direction.

I wrote up a small Empowerment Quiz considering the posture of the teams I encountered. Were they defensive? Perhaps timid? Spending time having the right conversations, actions and decisions to become better teams is important for me. Ever made easier because the team is always important to me. To be able to represent the team as working on the most valuable work to the organization, that the team’s work was high quality, and that we were adjusting to meet the needs of the user is a great job to have. That a team is also improving the product, as well as it’s own skills, processes, and tools… even more so.

Shared leadership is a chance to grow and learn in an environment conducive to improvement. We help each other to be accountable. We are teaching and learning to see from different levels of perspective. Being an active part of the solution is far more valuable than swept along in the tide. The answers we search for and find ourselves tend to be more valued than the ones we are readily given. If there is a decision likely to involve them, before one is made, take it to the team.

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I am writing to you on behalf of a team I have will have the distinct pleasure to work with. I don’t know when – as I have yet to meet them, but they are out there. Some when in time. This team will adopt an entirely new way of working and will change many of the processes around them. They will also change the tools they are used to. This team is a natural collaborator. They may not have all the answers, but I will see them get stronger and more resourceful with every challenge that they come across. They will develop a calm and deliberate manner with which they approach the work. They will help the organization to understand the product they inherited and their own capacity for work. This team will often strive for opportunities to better themselves. They are earnest in delivering a product that is slowly becoming what the user really wants. It may require a bit if patience as this team matures. There will be sparks of innovation and creativity that pay small dividends and will continue to accumulate for the benefit and influence with the other teams. This team will need your support and at times your patience. They may even struggle at times or misstep as they find answers on their own. They may even challenge you. I will tell you, there is greatness in this team. They will grow and tackle some tough problems for the organization. They will try, learn, teach, and influence others to improve just as they expect it from themselves. Congratulations on having such a team. They are the ones doing some heavy lifting. I hope you trust their professionalism and that they honestly want to create something valuable. Help them with obstacles and to celebrate the small wins along the way. Stay engaged. Your interest and guidance will eventually find that they will be able to run faster than you could imagine. Congratulations.

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I once posted that in an agile sense it seems like We Can Never Go Fast Enough. Going fast means we need to have quick reflexes; the ability to adjust. This in turn relies upon feedback. Some information that quickly lets us know how we are doing and allows us to steer back on course. If someone is YELLING, then it’s our ears. Very often, however, it is our eyes that tell us. It is why we lean so heavily on information radiators and large visual displays.
There has been a growing trend for a while now in pursuing ever faster feedback mechanisms; often named Extreme Feedback.

The Extreme isn’t so bad. Not as in some reality show which uses shock collars when something gets broken, but rather in the ability to very quickly ascertain information.

1) Where the code is
2) What State the code is in
3) If Something undesired actually happens – Signal for help!

Whether it’s a bunny from Nabaztag or an Arduino (Uno or Mega) with some LED’s like this starter kit – these indicators can be tied into a build process and let the entire team know what is happening. Collocated or distributed, these devices are fun ways to immediately inform the team about what is going on.

I might choose the bunny because Easter is almost here! I might choose an Arduino because I am tired of Hidden Easter Eggs!
From the Quality side of things, I always disliked very long processes that went on and didn’t have any verification until a dozen or more changes were involved. Let alone another dozen processes had already been gone through. It was even worse, if like in waterfall, the next stage was the verification of several months of work. Extreme feedback pushes into the small changes that the build is compiling and does a great job of simply making everyone aware. Quality in the moment. Devices like this can be tied into deployments, and even into Test results. What about some aggregated sprint or release results? Granted the feedback on a release is going in the BIGGER direction – but the automated indicator of a 😦 *sad* bunny is impetus enough to rouse ourselves to action and address the problem. In a fun way of course.

If the team has a budget (and I often think it should), this might be a great, fun, and motivating project to help the team to get ‘to good’ as soon as something goes wrong. In TDD (Test Driven Development) terms “getting back into the green”. A passing state, and out from the red, broken state, as soon as possible. The term leverages from the eXtreme Programming or XP Practices that Kent Beck championed.

Have fun if your team decides to use one. Let us know how creative you were.

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As a traveler I know there is always something new just lurking around the corner. Whether it is taking a metro train and navigating a city, navigating a building, or even meeting people for the very first time. Sometimes even when I am doing something practiced, a new situation has the tendency to spill itself all over the comfortable events I had planned on neatly unfolding.

There was a book written a while ago Working Without a Net. I liked the premise that – eventually we should get used to doing some great things without worrying if we had a safety net below us. Now I do NOT condone physically working without safety equipment. Yet the mental equivalent of something comfortable which might hold us back from trying something amazing now and again, resonates with me. The chapter about channeling one’s anger, seemed outdated, since it suffices only as a very short term motivator. – But, back to my story…

I have had a slide deck around for a little while. I spent an hour updating it. Improving it a little each time I bring it out. It might be getting a little long with all the cumulative material through the ages. Yet it allows me to cover the breadth and depth of the material. I am comfortable with the content.

I had arrived early to the room. I usually like to get a feel for the space which I am going to be throwing ideas around in. Often I will change the contents around in some formation that benefits the audience as they participate. Sometimes just to introduce a a change that keeps a creative ember burning somewhere that spacial permanence has seemed to desensitize the returning audience. Tables and chairs arranged. CHECK.

Then the projector, screen, computer, slide deck, and any typical markers or post-its that a ‘meeting-in-a-bag’ might offer. CHECK.

I know my voice can dial up to carry across the room – no mic. needed. Wireless presenter to allow for some mobility. CHECK.

Audience is starting to trickle in now. CHECK.

and with a quorum – off we go. First Slide… Starting into the topic… and the projector goes out. *sigh*

Is there a quick 10 second fix… nope.. and then the priorities start to become clear.

Why are we here -FOR THE AUDIENCE. These people are important to me and I absolutely do not want to wast their time. They have asked me to explain and explore a topic they have all previously expressed an interest in learning more about…. Alright – I made the slides – and those were from my experiences and insights… I’m still functioning…. What do I have around me… I have just switched from assessing situation, and a quick personal (psychological) inventory to looking at my surroundings. What in the environment can I use to aid my survival. 🙂

Abandoning the projector and screen

I see a whiteboard… I’ve got a marker or two… and the slides now become the old ‘Chalk Talk’ using some dry erase markers.

What were the really REALLY important things I want them to come away with… my mind starts leaping forward and re-arranging the material instantly. Let’s draw it out.

Along the way I reach out and offer some choices as an audience… there might be two different exercises we can do to practice this… ‘which one would you like?’ The decision from the crowd takes a few seconds… It is one way to characterize the group – how long do they take to make a decision and how many were vocal.

The time and breadth of topic passes quickly as we get questions along the way which perfectly explore some common areas that can be misunderstood. GREAT Questions that actually lead me to cover areas I might have missed AND take the audience along the route they wish to explore. I feel more like a guide than a presenter. Our safari into the topic still leaves me with how fun it can be though I’ve been here many times before- just not in the same vehicle driving through it.

Joking, laughter, and even a few AHA moments.

And before we go, a few minutes for being retrospective and feedback about the time we spent together… Some pretty high marks…no mention of the projector. The ability to switch manner of delivery and increase participation is perhaps left unstated; simply appreciated. No thing is perfect but our ability to make adjustments along the way is perhaps one of the basic tenants for agile – have a plan but get used to adapting.

A few linger afterward and want to explore other areas of knowledge. I wonder if the teachers choose the students as often as students prefer to choose their teachers?

The NET that I was careful to prepare, the slide deck… seemed as if it held me back from really connecting and getting the best curiosity and participation from those who attended. What else is there that might be so comfortable, it may actually hold back and keep from moving into some spectacular things?

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There is something about organizations today that is prevalent. The feeling that we just can’t go fast enough. Many don’t really know the organization’s capability, or aptly characterize what is going on. To know precisely where and how to improve may be lacking, let alone be aware of the impact of it all. Teams themselves get impatient and start to lose some of their calm about the problems that beset and beleaguer them. So what if we were to make a few basic premises about the organizational landscape.

1) We are all here to do the right thing.

Not everything will help, but wouldn’t it make a difference knowing that we ALL want the software that we deliver to not only rock… but paper and scissors as well. MakerBot’s 3-D printer MakerWare will install and tell you that you are installing a bundle of AWESOME. I wish we were all as excited about developing and using our software! Trusting that we want to do better lets me have some patience as we try a few things to improve. Being open and honest also means we are saying directly what concerns us. It also means that if we see a problem then we also know enough to get in there and be a part of the solution. We need EVERYONE’S creativity and innovation. Not locked in up in a solitary head, but communicated and collaborating with the team. It also means that when teams get moving, they will be fairly quick to act in solving and addressing problems.

2) Organizations are fighting for growth – or sit back, stagnate and eventually become obsolete.

The universe allows very few things to continue without some form of upkeep, maintenance, and eventual improvement. Mathematical equations might be one exception, but algorithms which are great at data mining are not. Software is the same way. Technology improves our platforms of usage with smart phones and tablets. Education and expectation grow the demand of an increasingly integrated and aware customer base. Innovation changes paradigms and allows some great advancement or advantage. Moving forward and improving is a continuous adaptation. The time to react, from perception to deliverable is now the measure for organizations. How nimble, how agile are we?

3) There are no limits, only plateaus- get beyond them.

Bruce Lee said something to this effect. We have a tendency to complain about limited memory, limited attention, limited time. Another way to put it is cognitive load. The ability to think is relies on internal processes such as motivations, reasoning, planning, learning, and solving. External processes would include perceptions, stimulus, and actions. Most of my own limitations start with where I think I can’t. I have always been most rewarded in pushing beyond what I’ve done before and doing it from the perspective that I CAN… GO.

4) Teams require work

Investing time in the communication, collaboration, and the cultivation of the team is important. Remember the team is the only thing in the organization that will do the work and get the software to done. Investments in great performing teams will allow the organization to really move. Just as individuals collaborate, so do teams. It starts to scale. I know some individuals out to change the organization. How much more influential might teams themselves become? How about programs of teams? We might not be able to go fast enough. I will say, however, that if we see the improvement – our rate of change will increase as we push against our own limitations as an organization.

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A little known fact about myself. I used to have a great fear of speaking up in front of a room, in front of others. No Joke. It went to such an extreme that I buried myself in books (especially English literature) and memorized vast amounts of quotes from others. My own words never seemed worthy enough to be expressive and meaningful. So I relied on these quotes and spent a lot of time trying to be prepared when I HAD to speak or give some speech. Then immersion was next. Speaking again and again and learning something new from every single experience. A powerful one is when the speaker actually listens to the rest of the room and adjusts to where the group asks to explore. It would be unfair if this circumstance is more like performing a rescue. Getting all gear prepared, getting into the helicopter, starting it up and then just sitting there yelling at a stranded victim to come to you. We actually need to be at the very perspective they are, help them triage, prioritize and assess, and move. Ever a balance with leading the group to where it needs to go.

I look back across the years from whence I deliberately wandered and can only smile. I now find it wonderfully rewarding to speak to rooms of people. This is where it starts. The spark to transform an organization starts in small teams and grows. In the beginning of this transformation the inevitable J-Curve panic sets in. Sometimes the initial chaotic dismay is like listening to a storm. There seem to be SO many problems that I often hear ‘I thought that Agile was supposed to solve all our problems’, and ‘Agile isn’t working’. The reply is usually – that Agile will not SOLVE your problems, but it will certainly help expose them! We rely on people to solve problems. Agile just provides some framework in which we structure the interaction. We all know that although people are quite comfortable with old processes, that they certainly didn’t work out well either.

Supporting each team in adopting, and watching them grow faster and faster, overcoming the next obstacle, is rewarding. Watching as they begin to mentor other teams, even more so. Jot down a few things about what you would like to change. Then be patient about growing to get there. As you improve, having a taste of what went well, teams usually move forward from there. We aren’t only problem solving the right software in the right way, we are building some great teams as well. The next step is to terra-form the organization to support and allow those teams to thrive.

There will be storms along the way. I can tell you however that they usually pass. Come and go. With every one the landscape changes just a little. Maybe because Spring is here; but with each deliverable, as we endeavor to make ourselves a little more agile – I see organizations being transformed as well.

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There are plenty of conversations that are happening in teams. No matter where along an experience spectrum you are. I have one of the most rewarding jobs in the world in being able to participate in many of them along the way. Listening to understand where the team finds itself, what it clearly recognizes, and the destination they have in mind. Sharing my own experiences when the wisdom is appropriate is expected. Having a genuine interest in who people are, helping them grow and change the organization they are a part of, has ever been rewarding. Writing is one way to help practice the communication we come to rely on. Communicating is typically very high on the scrum master list of things to improve around the team. Rightly so. Information radiators, stand-ups, conversations, are a few of the things that guide our work and help us learn or focus. Edward Tufte knew how important it was to visually convey information. With conversations I find myself mindful of a few guiding principles.

Be gentle and respect someone else’s time. Keep them involved, not as a tactic, but because of genuine appreciation.

Help them from where they are, not from lecturing where they ought to be. Share the experience and learn along the way. The inner fixed points from which we tether in order to perceive the world are familiar. They can also limit us, because that person on the other side of the conversation is rarely at the same vantage.

Come away with the next small action that can help. Working in the moment helps. Decisions on what next to try and what might be too big to go after just yet, are important. Collaboration, convergent expectation, and earning trust that we are all invested in growing in the same direction.

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When a company has made some inroads to being agile it seems as if something is always under construction. A process, a team, the software… something. On a real construction site, it’s a hard hat that provides some degree of safety. LOOK OUT! The same might be said for an agile environment. But within the context of thinking caps, I think of a hard hat as a mode that seems to be stuck, frozen. There is something to an agile environment that puts us into the edge and makes explorers and problem solvers. There are always a few that seem to hunker down and are really uncomfortable with the participation. Sometimes it is trust, sometimes it is a slower rate of acceptance… the reasons are legion. A good way to take some team members and start them down the road to perspective and context switching is Edward de Bono’s 6 Hats Exercise for a retrospective. Now this isn’t a Scrum thing, but it is a way to get team members to become flexible thinkers. To describe it quickly – each of the six ‘thinking caps’ represented by a color has it’s own way of thinking. Take a look. Black- critical, Yellow – optimistic, White – factual, Blue – process, Green – creative, and Red – intuitive. Scrum masters might want to switch up their entrenched black and yellow thinkers in order to move a team forward and get them to be agile thinkers. Mix it up, rotate or randomize.

Lincoln once said that if “I were given six hours to chop down a tree, I would spend the first four sharpening the axe.” In his wisdom Lincoln was differentiating between activity and achievement. Something John Wooden as a coach would often tell his teams were two very different and distinct things. Activity. Achievement. Scrum teams often have to use this disruptive innovation to focus at a level of thinking. Are we tasking? Or maybe we are using this next (some-time box of) minutes to talk about and clarify our stories, features, epics, releases, product, or portfolio?

Now, as a manager or a project manager, I occasionally hear something that goes to the effect. ‘Why are mydevelopers in a meeting? They should be coding 100% of the time” I try not to sigh noticeably. This, is after all, where the some of the organizational terra-forming begins. It can be a mistake made by some traditional practices. It is more surprising to continue to uncover this years into an agile adoption. But make no mistake, I am always glad to bump into it. We can’t get to the correction which makes it right until we are speaking openly and truthfully. There is an echelon of QA and test professionals that echo this mantra. However, I’m not usually the first to bump into the mentality – which means it is rather a rigidness of thought that has a tendency to persist until it meets with its paradigm shift. Some one buried in activity has little time to change how they work, let alon how they think. We advocate and support it should be expected instead some time is spent to focus on improving how we work. Kaizan.

Agile does more than just re-arrange the way we do our work. It changes how we think. Software is problem solving and some pretty hard thought work. If there is a difference between achievement and activity – the axe that we should spend some time sharpening – it is our own minds. Other tools and processes certainly fly into the mix, but the interaction still leverages our ‘thinker’.

A rigidness of thought. The thinker might have stalled out. Ever meet that contrarian person? Just so negative all the time? To go the opposite extreme and be perennially optimistic can sometimes lead to solutions which might not be robust. We need everyone to be agile thinkers to get this software to done. I think I can… I know I can set aside my hard hat as we improve the software, ourselves, our team, and the organization.

The SettingWe were several sprints in with a new team and suddenly the team was faced something new. Something out of their control caused havoc with the priorities in the Backlog. The work that the Scrum team had committed to for the sprint was no longer needed. In the Sprint Review the scrum teams voiced that we did not meet our original goals. The teams and the product owners were hard-voiced about having to “blow up the sprint” and having to “re-plan and re-baseline”. There was a discomfort level and some confusion within the team as to whether we might have done the right thing. The strongest statement was, “The institution of scrum was disrespected.”

The Cliff Notes Answer

Leadership, stakeholders, coaches, and scrum authors say we all made the right decision and behaved correctly. Changing our sprint backlog in the middle of the sprint made sense because it honored new business objects and the desires of our Product Owners. The scrum play book says it is perfectly fine for teams to break the sprint this way as long as this is the rare exception rather than the norm.

The Detailed Answer

As I am talking with the team I will start this out withsaying “GOOD JOB”

and end my conversation in the same way. I start asking QUESTIONS.

When is it appropriate to Blow up a sprint and re-plan/recommit?

Are we allowed to do it?Sure.

Always I want to ask questions. The first one is obviously Why?

Is this a BIG Deal?I think it is. Firsts often are.

Were our assumptions on the sprint goals wrong?

What risk did we not think about critically?

What wasn’t communicated?

Does this still make sense?

Were the release themes not vetted from above and below?

Was everyone on the same page for acceptance criteria for the stories?

What changed our assumptions?

How can we prevent this from happening again?

The Team did A LOT of work!

We adjusted to the highest priority!

Will the business expect this as common practice?

How disruptive was this?

What was the impact? Did we lose 3 days of our sprint?

What did we learn?

How do we improve?

I write this after the fact because we are empowered to make these decisions.

Don’t regret the decision – learn and adapt. You have also worked through a fairly large and complicated problem.

You have changed, and will continue to change some of the assumptions we have together, as an organization.

Good Job!

————–Here are some external references from the proverbial Agile Library:

Succeeding with Agile(Mike Cohn) pg 282 “I usually advise Scrum teams to start taking a firm stance against mid sprint changes. This is not because I am Opposed to redirecting a team or because I want to slavishly obey a Scrum Rule. It is because I want to help those outside the team learn that there is a cost to redirecting the team. Of course, sometimes redirecting a team mid-sprint is necessary. But, all too often teams are redirected because it’s easy to do and because someone didn’t think ahead. I relax this hard-line stance against change after I see the organization no longer thinks of every new request as an emergency worthy of a mid-sprint change. Being responsive is what has made us successful, and users expect that of us.“

Exploring Scrum: The Fundamentals (Doug Shimp and Dan Rawsthorne) 1rst ed. pg 268 “Cancelling a Sprint. The product owner may cancel a Sprint at any time, usually because the Sprint Goal isn’t going to be met or because the Sprint Goal is no longer what is needed. In either case, the Sprint’s work is evaluated to see what can be kept, and whether or not a replanning is called for. This is not considered abnormal, but it is simply an agile reaction to something that has happened. It should not be considered a ‘bad thing’ – it is merely a ‘thing’.”

Scrum Product Ownership (Bob Galen) pg 110 “Adjusting the Sprint. … In fact the leader here should be the Scrum Master. He or she is your partner and should guide you in making any necessary adjustments, etc. However you do play a significant part in the Sprint recovery process, too!

CONTENT DISCONNECT. The team is struggling to deliver the Sprint contents. Within a few days of the Sprint, you and the Scrum Master realize that an adjustment is necessary. I’ve seen several approaches to this. Classically, Scrum allows for cancelling and re-planning your Sprint. That works well if you’re a stand-alone team. However, if your team is synchronized with others, then this approach can be awkward in that you’ll need to plan a reduced length Sprint in order to maintain your Synchronization. … I’ve seen teams significantly recover their progress and often meet the original Sprint Goal. …

PRIORITY DISCONNECT. … In these cases he (product owner) was more likely to cancel the sprint and then re-plan a new one based on a major shift on the backlog. However when re-planning we tried to stay open minded about integrating the new work and maintaining some of the original Sprint focus. Another aspect of this is insufficient look-ahead. I was never convinced that we couldn’t anticipate these changes in some way. Remember, we were on a 2 week sprint model which is fairly nimble.”

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Changing direction doesn’t come for free. We are trying to be agile and make adapting lightweight – but a team’s capacity to do so is not infinite. The time and impact required to pack up what we were focused on, and then re-plan should not be ignored. When we commit to a backlog at the beginning of a sprint, the team is serious about delivering the work and trusts that they have everyone’s support and are allowed to maintain this focus in order to deliver. Unanticipated work in the middle of a sprint distracts. If a team starts to believe their commitments will be ignored, the erosion of urgency, commitment and trust start to occur. Loss of trust erodes team morale and we’ll eventually find ourselves back to where we started. In quiet silos with being defensive about collaborating. Our ability to fail early is not a joke. It is instead a measurement for how quickly can we get to right.

A message like this should be visible enough to encourage the team we did the right thing. Some VPs, a few Directors, coaches and half a dozen managers as well as the teams themselves needed to know and think in a manner where there was no ‘us’ vs ‘them’. There is only “WE”, together. As in WE will make this better and work together so that it shouldn’t happen again. As well as, we will be thought-full about the “But if it does…”. This is what transforms the organization, delivers great software, and as a side-effect, makes some high performing teams.

If you’ve made it this far, thank you for reading through the details.