Hey guys! We're really sorry about this gold-loss bug that seems to be happening for some players. Can you report back any specifics you might know? For instance when did it occur? Did you lose it all at once or more & more with each game. If you noticed exactly when it happened, can you tell us any details about what was happening at that moment?

Any specifics will help us get to the bottom of the issue so we really appreciate you taking the time to give us feedback :)

Thanks!

NOTE: Please keep all responses on the topic of the gold loss issue only. Thanks!

Hi Luankc - thanks for your feedback. We know it's related to the patch but we aren't sure if there is something specific that is triggering it (so that some are experiencing the bug and others aren't) Can you tell me what kind of game you were playing & whether or not you lost all 140.00 gold after one game or several? Also, have you played another game since this happened and if you have did you continue to lose gold?

The same happened with me. My friend (nickname from steam : Luankc) asked me to perform the following test :1st : Stop downloading the update guardians , access the game and check the amount of gold available2nd : Back download and let make the update3rd : Check that decreased the value.

For my tests , I lost 160000 gold . (As pictures on the links below) .

I have the following DLCs :The Warrior BundleSmaug 's TreasureThe Hobbit Dwarves Bundle

I did some more tests as:

Exit and re-enter the game. - Do not resolvedPlay another game and try again after playing the Guardians - I played Dayz SA , and after I tried to play the Guardians , but with the same problem .

I hope that this information can be useful for quick resolution team.We enjoyed playing Guardians, and we have some suggestions for improvement beyond corrective and are willing to help pinpoint which are required or suggested .

In the most recent update to the game an issue with the Smaug’s Treasure DLC came to light resulting in some community members having the amount of 160,000 gold deducted from their account. We have now addressed that issue. To make sure that all players have their gold balance restored and to apologize for the inconvenience we are awarding all current community members that have played before 01/07/14 a sum of 300K gold. The 300K will be added to your current total. Please keep in mind, this fix may take a few hours to populate.

In the most recent update to the game an issue with the Smaug’s Treasure DLC came to light resulting in some community members having the amount of 160,000 gold deducted from their account. We have now addressed that issue. To make sure that all players have their gold balance restored and to apologize for the inconvenience we are awarding all current community members that have played before 01/07/14 a sum of 300K gold. The 300K will be added to your current total. Please keep in mind, this fix may take a few hours to populate.

Thank you for your continued support and feedback!

Regards,

Kyle

Ok, thanks. I just wait my gold back, cause I bought the game the 8 of january.