After updating the BlackBerry 10 device to BlackBerry 10 OS version 10.3.3, the device may experience performance issues.

This may include some of the following:

Slow/poor performance

Menu items missing or slow to respond

Device temperature warmer than usual

Applications not opening

Unable to connect to wireless networks

As for the cause of the issues, BlackBerry notes "The above mentioned issues, and other related issues may be a result of the filesystem migration that can occur for up to 24 hours after the OS update." and that while the situation is under investigation, no resolution is currently available. They do however suggest that no user action should be taken for a period of 24 hours after the update, allowing it time to settle in. If after those 24 hours issues remain, a reload of the software is recommended.

Personally, I haven't any issues with the update on any of my BlackBerry 10 devices but to be fair; I'm not using them on a daily basis either to know. I've moved into the DTEK60 long ago, so even if there were issues, I might not notice them. For you folks who do use BlackBerry 10 on a daily basis, though, how did your BlackBerry 10.3.3 update go? Have you had any of the BlackBerry noted issues after updating to 10.3.3? Let us know in the comments.

Reader comments

Pages

My boyfriend's Z30 has been stuck for 4 days now updating. He can receive calls, but the Hub is being prepared and the filesystem is otherwise inaccessible. I am ticked off beyond words; this is a widespread enough issue that BB should have encountered it during testing for the update. So bloody sloppy. I am going to try to restore the OS this weekend using an autoloader that the super kind Crackberry contributors have helped me to understand.

Well, not to downplay the issues others are experiencing but I'm still using a Z10 and can confirm after holding out for months of running 10.2 that everything Native to this OS is running as smooth as butter after updating to 10.3.3 except for one glitch and some of the expected quirks associated with the Android runtime.

After the phone updated and restarted while still connected by USB to my PC it automatically installed new drivers for the phone and Software and also slapped BlackBerry Blend onto my desktop. I had to re-establish a Bluetooth connection in PC devices and then installed Cobalt for the first time and am pretty amazed. The only things I couldn't get going was the latest Instagram App and had to use the Jan. 12 release of 10.4 and there was a complete no go with Starbuck's, it refused to even download from the Play Store and couldn't get any older version to work either : ( So far only had to whitelist then patch and return Netflix, Crave TV, Kijiji, PayPal and Air Miles but none of the main Google Apps. They all fire up nicely now.

The glitch however is Magnify Mode in Accessibility settings. While turned on my screen should stay the normal size until I decide to pinch and zoom and it does do so - except after the phone goes to sleep, as soon as you wake it up the screen automatically partially magnifies itself and I have to constantly pinch and zoom it back down to normal size again or tap 3 times fast with 2 fingers to shut it off. It's pretty irritating and happens every single time you wake the phone up or even after shutting it down completely and turning it on again. This never happened in 10.2 and am hoping it's noticed and fixed. I tried every which way to contact BlackBerry about it (phone, email, fb) as a hail Mary to at least let them know about it because of how annoying it is throughout the course of a day.

Way more stable though in every other respect with neat features but am still getting used to some of UI changes that in my opinion shouldn't have been touched design wise because they were already nailed down in 10.2 but it's certainly nothing I can't live with. Loved having FB integrated into hub and contacts and hope it somehow makes its way back again because it doesn't even appear as an option in the Accounts set up anymore even though the native FB .bar file is ready to go after side loading it in. Strange how I never thought I'd see the day that the Play Store was on my Z10 home screen but there it is and now the best part of the FB App is gone which I thought would never happen... been through every growing pain from the start with this phone and just can't part ways with BB10, it's fantastic - even when you get burned by one thing after another everything else still makes up for it, Lol

I'd say for many who are experiencing crashes and apps not opening to just bite the bullet and uninstall/ delete and reinstall Cobalt and offending Apps. I spent several hours doing the same and now they work. Like I said, some that were downloaded directly from the Google Play Store definitely had to be whitelisted/ patched and returned to the phone again before they'd open. The Snap APK installer stopped working completely and had to be removed. Everything native BB10 though except the Magnify Mode glitch works great.

I recently received the BB10 update on my blackberry. since then, can't open Play Store, or more importantly, my Banking app. How do I roll back. Still peeved that I can't synch, and now I can't bank. What is going on with the testing out there?

Same issue. My Passport was on 10.3.3 since it became available...all was fine then for about a week or two I noticed it getting hotter than usual and cell reception dropping frequently til finally one day no reception at all..AND it won't connect to BlackBerry Link. This software fried components in the motherboard...I'm convinced of this..and BlackBerry will not own up to it. They've been "investigating" this for months on end with no update. Now to make things worse, this classic I'm using while waiting for the KEYone is starting with the same behavior as my Passport! This is thoroughly disturbing. If BlackBerry expects a comeback, it may want to consider not ignoring it's loyal customer base first. Otherwise, guess what happens to the KEYone...

My Z30 has been laggy since the update. Though, I think its Android related. Whenever I run an Android app, or especially the Amazon app store, the phone gets 50% system CPU usage and very high cache (the numbers don't add up to actual cache it thinks is used).

Today, my phone has been locking up. If the screen is on, the screen will freeze and it can stay on for like 10-20 minutes. If the screen is off, it stays off and swipe or power button doesn't turn screen back on. Eventually, I hold in power and then turn back on. It'll boot up again, but in about 5 minutes, it locks up again. The hub takes a long time to load, and then when it does, I can't open a message.

I'd say that some of these issues are the result of having 3 year old hardware and just getting hardware problems. Then I think Android is buggered.

It's taken me about 4 months to migrate to Dtek60 (couldn't find replacement for auto connecting VPN on open hotspots), which as of tonight, will be a forced migration for good.

I have the same problem with the Browser crashing. It has messed up several apps that I can't open.
Facebook, You Tube, Maps and more. I can use my email, but if there is a URL link that I try to go to it crashes. Very frustrating. I would like to know how this can be fixed?

Just to add another after update 10.3.3 1463:
Occasional hub flicker.
Occasionally apps start acting up. Reboot phone to smooth it out.
Bluetooth existing pairings stopped working.
Backing up with link does not work. Backing up with sachesi does not work. Using ultimate backup for now but that does not cover all the bases ie password manager.

I have been using BlackBerry for 15 years now, try to support local company etc, bonus that the company happened to be BlackBerry. However, if these issues are not resolved it will be my last BlackBerry.

So I just received the 3rd 10.3.3 update for my passport se. Is it safe to assume that's a fix? I really havent had many issues with it I mean, it heats up more, usually only when i'm using it black mirror style, and should be doing real life stuff instead and the battery seems to drain pretty quick when i'm trolling the internet out of boredom. Still smashes out a days work brilliantly and then some. It's PassportSQW100-4/10.3.3.2163

My BlackBerry q10 can't connect to public wi-fis at certain locations. It will say couldn't connect to a secure network. But it worked there before the update. Specifically Pizza Pizza where I eat lunch often. I have to use the neighbor Tim Hortons which is no problem but less bars.

Emoji entry by word association is gone! It was a nice work around -- typing the word associated with a particular emoji and the BBOS10 suggests the emoji for entry. That is now gone. I'm resorting to go back to copying and pasting from a PDF file I've created. Two steps forward, one step back.....

Haha... it would help if at least I am able to update! First, I deleted every single app on my Z30 and I still dont have enough room to do the update. Then, I decided to wipe the device... and encountered the dreadful BB10-0015 error. Then I tried to reload the OS with link and learn that there's no support for BB Link on windows 10.
Basically, they should just say the OS is EOL... please! Its so painful.

After about month of running the version 20.3.3.2xxx ALL my apps slowly began to crash. It didn't matter if they were native pre-installed, or downloaded from BlackBerry World (I stopped downloading android apps from AMAZON world, since I did a full wipe more than a year ago).

I tried trouble shooting by uninstalling the last set of apps I had installed before the problem started. That didn't work either.

Not even Sachisie route would work because the device wasn't being recognized on my desktop. Even though it said it was connected to BlackBerry Blend.

It got so bad that nothing I click on would open. Sometimes they would flash, sometimes the app would actually load then disappear. Then when you reselect it, nothing would happen.

Sometimes a reboot would help. I may get certain app to open, but then it would freeze and stop working. Sometimes the whole device would freeze and I had to do a reboot.

The same thing would happen to the hub sometimes it worked, but eventually it stopped working altogether.

After almost a week of frustration, I finally had to resort to downloading a leaked Release of the same OS version from one of the CrackBerry forums, and do a fresh install.

It has been approximately three weeks, and there still issues with hiccups, but overall, the phone is functioning.

I have a problem with space on my Z10 I have taken out all the movies I had on the 16gb SD card and all the videos am only remaining with some pics but the phone still says that no enough memory , I can't open some of the apps

Update: the last 3 days i've had instances of my passport running very hot and having 'system' cpu usage in the 70% plus range. It actually died on me on Saturday due to immense battery drain. Don't know why as i've had 10.3.3 for several months without any issues.

I can certainly state, there are issues separate from those of personal preferences such as the GUI, no touch screen to take a picture, etc. For example;

1. Battery life has dropped through the floor;
2. Data connection is slow;
3. Hotspot is glacial;
4. More more heat when using the browser.

However, from what I understand in the forums, a number of these issues seem extant from before 10.3.3 . . .So I will not hold my breath for Mr. Chen et al to actually move quickly to fix an OS that they have all be consigned to the dust bin .

Hi I downloaded BB 10.3.3.1435 on both my Passport SE & Z10. Both we fine out of the gate then about a week later I was using my Passport at night when suddenly in the middle of a whatsapp the application shut down and in a matter of minutes the phone became very hot. I shut it down for 10 minutes to cool off. After the reboot it worked for 5 minutes then all applications would close as soon as you opened them and the phone became very hot once again. I let it sit overnight and in the morning it was more of the same, Did a security wipe and when it was done I got the BB error which is where it is today. My computer does not read it so I guess I'll try to reload the OS via autoloader. My Z10 & new Passport OG are fine on this update but my SE is an expensive paperweight at the moment.

I am having connection issues with my Z10 and Passport running BBOS 10.3.3.1435. I have to go to the list of signals to remind the phone to search for a WiFi signal. Sometimes it won't connect at all. I also noticed some performance issues with apps locking up, quitting, or opening to a black screen and stopping there. I hope Blackberry addresses these issues since they have been ignoring their OS for too long. These updates probably existed during Thorsten's time and they are taking their sweat time to release them. They really need to get the ball rolling and stop ignoring us who support the platform.

The File Manger on my Z10 is acting quirky now, very slow at stages. Also the built in Picture App is working slowly now and the Previewer takes almost forever to load now. Was expecting to see an upgrade in performance, rather lost performance with this upgrade via Verizon o/s 10.3.3.2205.

After making a backup ( took 50 minutes) I used BB Link to update and after 7 % it failed due to not enough memory, e.g. 590 MB not enough. OK, time to delete apps till I had 2 GB. Install took 90 minutes. All looked good but after a few days I noticed excessive battery drain.

Now my phone is solid again. Of course previously paired bluetooth devices have to be deleted and paired again because the new OS has a different 'personality'.

One other thing I noticed, the calendar app was failing. Another reboot fixed this. All Android apps are working as good as before. Battery life has improved from 6 hrs to more than 24 hrs.

I think BlackBerry should learn from this forum. Not everyone has the time to deal with these fringe issues. Maybe, the beta crowd should be enlarged to catch these oversights before the official OS release.

I'm using a passport and updated to 10.3.3.2163 and then to 10.3.3.2205, using Autoloader. During 02 weeks after reinstallation I did not have any problems but Strangely on Saturday I started to have several problems: (i) browser does not open, it crashes every time I open; (ii) On my gmail I can see the incoming emails, but when I click to open, it crashes, the same thing hapens with web based facebook and crackberry; (iii) Overheating and draining battery. So I'm stuck and I can not fully use my passport. what can I do? help me please!

I'm having no problem at all after upgrading to BB 10.3.3, and the good thing is most of the Android APK running well. Device performance is better. I'm using BB Z10 STL100-3.
I'm not upgrading from old OS, I format my device and fresh install OS 10.3.3 using BlackBerry Link Application though it takes time when downloading OS 10.3.3

Sorry forgot to mention on T-Mobile Germany, where after the OTA update on the device first used on Vodafone network, the connection to the car did work perfectly, assistant came up, SMS access did work, which is now broken.

Have issues with Bluetooth connection to my car, some issues related to mail, but no overheating seen, no performance issues seen, no battery issue seen. All on Z30 OS version 10.3.3.2163 Software version .1435
Posted with Z30

Mine went through fine on the passport, when I used an official radio, os image and debrick, it botched the install on the classic, so definitely I'm gonna reload the device software so everything is then back to normal. Yes, I screwed it up. Not BlackBerry's fault. Lol

My update left me with a lack of backup ability with link, and I had all my contacts show up as just numbers when connected to my car by Bluetooth and this was long after 24hrs had elapsed. I was truly disappointed..

I have a BlackBerry Passport on the Rogers Network in Canada. I upgraded to 10.3.3.1463 approximately five weeks ago, over the air. I normally would have done it through Link, but it does not connect to my phone and the software is awful.

We all get that there will sometimes be bugs when upgrading your Operating System. I get it. But on what planet does an OS upgrade disable Bluetooth? I cannot connect to Bluetooth devices. In fact, they do not even show up on my phone, and my device is not discoverable. I cannot even access the options for Bluetooth - they are greyed out.

This is such a basic feature on every device - people use Bluetooth for their cars, the gym, calls - and it simply does not work anymore.

Now if this was a one day issue, and BlackBerry issued an updated OS to fix it, I would be fine with it.

But what kind of half-assed response is this? I've been without Bluetooth for over 5 weeks. I have zero interest in wiping my phone - Link is awful software that similarly has not been updated in about two year and does not even connect to my phone.

What are my options here? I've defended BlackBerry, been a loyal and dedicated user. But when the only "fix" to a Bluetooth issue is to wipe your phone through old, slow and antiquated software, I just shake my head.

No problems with perf on the latest BBOS10. There are what appear to be new bugs: every day all of my hub accounts report "account info needed".

Regarding the comment about priv performance, I agree with the last commentor. Performance of the priv (sadly slow, laggy, and hanging hub, memory utilization causing data to be lost during app switching, slow app switching) that caused me to go back to my passport.

I have a z30 that is a work horse for me. I use many apps and communications for work and personal everyday. Heavy use. I have not had a problem with my device yet my wife also has a z30 and she only uses it for texting, some BBM, a few calls per month and surfing the internet when at work during her breaks. She has had heating issues and the battery draining on occasion. It is also not getting WiFi signal sometimes, I think the two are probably related. I did notice that my GasBuddy did not work after the update, however, I deleted it and reinstalled and it works great again.

Just got the update yesterday, and did the upgrade (Z30). It took 1.5 hours, using my home Wi-Fi, Everything works great, and now it only takes 30 seconds to boot up, it runs cool as a cucumber, i mean almost cold, The Bluetooth issue is fixed. (that was the only issue i had before update. BTW the blue tooth issue is easy to fix, just delete your devices listed then search and pair again. Sorry i don't get why somany people having problems. I am with Rogers, so maybe that's why i never have issues updating. Maybe it's carrier specific (AT&T) i wouldn't trust that company, or maybe it's incompetence (Failure to follow instructions) i.e some people on this site obviously have reading comprehension problems. I can tell by the questions some people ask( it's in the article but they didn't read it). So anyway I'M glad i installed the latest update my phone works better than ever, and have absolutely no issues. Cheers.

I have BlackBerry Z30 (STA100-2), I´m using it everyday, when I done update to 10.3.3.2163 and after 10.3.3.2205, where I reinstalled using Autoloader. During 02 weeks after reinstallation I did not have any problems but without a specific action or change from my side, it is not possible to access Settings Menu, I cannot connect to Wi-FI, LockScreen is frozen, 4G/3G internet works just by Twitter and Whats App. Applications such as: BBM, E-mails account (hotmail account setted in HUB Notification) , Navigation on Browser to acess internet no working any more.

Can I have open a formal problem with BlackBerry? How can do that?
I´m very disapointed with this situation, just this year, I made 4 full reloads of my Z30 because of this issues! :(

BTW don't do OTA updates. Always make sure your phone is plugged in, and use your home Wi-fi to do the update. Do this when your not going to use your phone (for a few hours). Follow the instructions and you won't go wrong. this is my 5th update using this method and have never had issues.

I think i may have received that update. Just got 10.3.3.1463 update.almost 850 MB. Downloaded it and all is good so far. It definitely fixed that wireless connectivity issue. That was the only issue i had. The browser seems a little faster now. and all apps open and close properly.

What a blood mess this created for me. I typically wait a while before I update. This time even though I had a feeling that I needed to wait. I Went forth and really made a mess. Followed the same process I always use when updating anything that has software ( which is BACK IT UP BEFORE YOU START THE PROCESS) I backup my cell - then did the update- Besides taking hours to complete the update when it was said and done I had no Bluetooth. None. I could not even add Bluetooth.The operating system kept turning off the Bluetooth. Thank goodness I back up my cell. Because it then transformed into a brick. I was only able to save my phone by doing a factory reset with the phone connected to my laptop and then reloading my backup copy of my phone that was done before the update to my Passport, this took hours. At one point in this process, I contacted ATT and was told there were no replacement Passports, and even with my insurance it was still going to cost me over $200, and they were going to send me a Priv and not a Passport. Since I am going to replace my passport with a Keynote when it comes available this was not an option for me. So 2 things 1- BACK YOU CELL UP BEFORE YOU START THIS PROCESS 2- Be aware if you have ATT as your carrier and you think you will get a replacement Passport you probably will not. 3 - and more importantly don't even try the update. Cheers to you all
Deborah

It lags so hard, that I wanted to crash my Z10 a few times already. It calls by itself and freezes when I cancel the call it made by itself.
Backup and restoring doesn't work. And a LOT of problems additionally. Shame on BlackBerry. Definitely, it isn't secure and business oriented anymore.

My phone will randomly freeze for a variable amount of time. Though I suspect that the cpu is just being bogged down. Sometimes it is an app that freezes but if I open another app, or push the one I'm using it freezes then after what seems a long time it starts to work again. Even closing the an app can have the same results.

Yes I did have a problem with the initial 10.3.3 rollout on my Z30 STA 100-5. Wi-Fi was totally hosed. I had to wipe and reinstall and then applied the next update and apply as quickly as it was available...now on 1463 (2205). That resolved my poor performance for both Wi-Fi and radio. It still eats the battery too much with the latest release and the battery is still a bit too warm for my liking. This is why I haven't updated my other backup Z30 at this time from 10.3.2. Hope BB will still support an update to fix the issues introduced with 10.3.3.

Yes, I have had problems with OS 10.3.3 My Z30 froze once when I could not log in and eventually when I did could not access Settings. Eventually I had to reinstall the OS.
Current problems are not being able to pick a call or screen freezes here and there.
Sometimes connecting to my WIFI is a very difficult undertaking.

In random messages (rarely the same contact), when sending message, it shows sent, only to go back in later and find it never sent.
Unable to start a message to contacts;
SLOW;
Unable to text photos, but used to on 10.3.3.x, very handy in my business.

I'm new here. Using Passport, best phone ever as we all know. Got the update, had the flickering Hub issue, resolved that by turning off notifications in Face10. Experienced the heating issue once and resolved that by just restarting my phone. Had one wifi connection problem, fortunately the establishment had an alternate wifi and they gave me the password for that. Anyway those are my only issues. Still happy with my PP. Hope to get many years of service from this excellent phone. But can anyone tell me why FlashPlayer doesn't work on PP? It has never worked.

I wonder what was in the update. A file system migration is not a minor change!
Looks like BlackBerry was doing serious work which is sadly unrecognised because we didn't get new icons or something like that...

Yes, on my Z10 It was slow to start and indeed it seemed to settle down by the next day. The Q10 had no such problems. Z30, dunno as I don't use it as much, probably settled down already. Passport SE was fine

Agreed. After I started to switch all of my business lines to Samsung; better customer support. Fast responses. Walked me through the process with ease. Every step was seamless. Security is no problem. I'm glad I'm switching.

I do acknowledge your concerns and am in no way trying to make light of them. But as far as other corporate heads that I am aware of are concerned. They are having no major issues with Android devices.
After Samsung investigated. They found it was the battery that was the problem with their Note 7's; and that the batteries were being made by another company.
I realize this is no small comfort to those who's phones did catch on fire, but at least they got to the source.
As far as my S7 is concerned. I've run into no issues whatsoever and have no regrets with the switch as to the reason we are in the process of switching all of our devices to Android.
My personal experience with Samsung is that they have bent over backwards to address all of my issues.
My experience with BlackBerry was, you may need to get a new phone. This could be because BlackBerry is trying to do too many things at once and the right hand doesn't know what the left hand is doing. Either way, as a business executive time is money, and I can't afford to dilly dally around while BlackBerry decides to get their act together.

My passport which is in 10.3.3 sometimes totally freeze.
I will be very grateful if BBM on PP is improved its brightness of video calls.
Taking care for BB10 is one way that helps Blackberry's reputation and guarantees for company's future.
I feel like it's time for Chen announces another new BB10 device. Just one phone. BB10 need to be revived in time.

No point trying to pin point what the problems are. Different handsets different apps mean different problems. I have not been lucky or unlucky as I'm still waiting for the up date. However BlackBerry are still trying to dump bb10 stock at a big discounts on its loyal fans but will not admit the OS is dead, which will mean their handsets are as good as dead too. If I'm am forced to move over to android then I'll have more than a BlackBerry android to chose from. If it has to be android why not Sony Samsung HTC and these brands are getting more secure all the time and much cheaper, so you can change handsets more often. I use a PD P9982, was expensive but I do hang on to my phone for a while. Now it's obsolete. One thing is absolutely certain, I'll never give BlackBerry another penny ever again. Don't trust the company and who knows if they will still be around in a years or two. 17 years of BlackBerry use is over for me. Actually looking forward to it.....bigger issues in the world.

I am reluctantly but surely moving in the same direction. As BB10 users, we've been treated like sh***. What on earth did BB mean when they told us to rest assured that BB10 would still be supported for a year or two?
It's not a question of whether I am ready to move on to BB android devices , it is - as you said - not giving BB another penny. That is the least I can do as a faithful customer for so many years.

What I find disturbing is that BlackBerry have not acknowledged problems with the browser. I have, apart from one occurrence, only experienced device restarts (reboots) when using the browser. That only time was after having switched to another app leaving the browser open. Also, the only app that has not "opened" for me is Snap, a native app. Perhaps we should give the developer some doubt benefits. There haven't been issues with the Android runtime which explains why Cobalt's solution continues to work.

I think BlackBerry should thoroughly investigate the 10.3.3 browser. Until then, I will continue to appreciate how much faster 10.3.3 restarts than previous BB10 versions.

Hadn't done an update in over a year, so when Verizon "finally" got their act together I figured it was my turn and went for it (sort of like your table being called to the buffet table) . Fortunately, the OTA went okay, and after re-starting, the old Z10 resumed doing its job without a hitch. No hiccups and no obvious performance changes. So I wonder, why are others having problems?? I realize different model phones may present challenges for the programmers to provide an update where "one size fits all". There's probably a number of variables that affect successful installation that I can't even believe might exist. I'll just count my lucky stars that this Z10 continues to be reliable.

Blackberry has bad reputation for releasing patches that bomb
They should once for and all fix all stability issues on BlackBerry 10 os like battery calibration errors, heating, random reboot etc
Even they don't want to continue to support OS 10 in future

How can such a great OS become so bad after an update, I was thinking it's taken so long to be released that it must be worth waiting for. Big mistake.......OK BlackBerry are moving over to android which I am not. All I want is BlackBerry to say whether or not this OS is going to be scrapped or not. If not I'll stick with it, it's all I need. I don't want or care for Android and all the gimmicks and childish apps. No high Street retailers in the UK stock BlackBerry android so we can't even see a demonstration to decide to make the change or not......really nice looking new device being released by BlackBerry all android, but all the old BlackBerry problems are still unresolved.....BlackBerry now say they are a software company but strangely don't seem to have their own OS. Anyone with some money can produce handset and use the android OS. This is going to end badly.

From a post I had made on the forums, here is a quick list of issues I have encountered from 10.3.3.x:

The mark as read/unread in the overflow menu breaks/stops working after a while is one of them on both my exchange accounts. I have to reboot to fix it.

The camera's auto focus on close objects is awful and loses focus after it has it.

Cut and paste just stops working across applications like Web to Hub/email, or the reverse way.

Downloading attachments in emails in the hub are messed up when using Exchange email.

It would start to download and then hang every time. Going back to the hub and then back in works sometimes, showing a check mark that it has been downloaded. Then you can open it.

I have wiped it and used an autoloader with zero restores and set everything up from scratch and this still occurs.

Other issues I had (and still have) from 10.3.2.x were extremely slow dialing out and hanging up (basically the phone app is messed up or has a huge leak for the Z30 - BLACKBERRY PLEASE FIX THIS FREAKING ISSUE!!!) and also texting while connected to Bluetooth... On larger texts, good luck if you're able to open the message, let alone send a text from it - which drives me bonkers.

After installing the update on a Passport SE I still get daily notices in the hub about an update being available. I haven't updated the OG Passport yet and in addition to hub reminders I get pop-up messages on screen, when I'm in the middle of viewing a Web page, telling me an update is available. I have 'automatically update' turned off on both phones and this annoying behavior reminds me of the Windows 10 update debacle.

Hi guys, I updated to 10.3.3.1435 on my amazing Passport, what I noticed:
- different behavior on energy saving mode, it seems to me more "intrusive", it makes the phone slower then before but I can't say if it really saves more power
- my contacts (synced with iCloud) duplicated
- connection with operator (Vodafone) it seems more "nervous" than before, more often the phone is offline, never seen so many red "X"
- so far I could delete some "phantom" Android app
- Snap stopped working
It seems all!

Well, yep...the one that affected me directly was the inability to connect to Wi-Fi networks and dropped connections etc. Sometimes I did experience slower performances and the browser was kind of staggering...

So you know what? F**k it...that's it I've had it. Pulling the trigger on that DTEK50 I've had my eyes on...LOL !!!

Hi everyone!
I posted a comment earlier saying that my Passport SQW100-1 has no apparent issues after the 10.3.3.1463 (OS 10.3.3.2205) update. The update note came on Feb 1st. and I OK'ed it later on the same day. I am using this Passport as my main cellphone, including web browsing and so on. There is a problem, though, that pertains to the device communicating with a Windows machine. On a laptop running WIN 10, I cannot get to do a backup using BlackBerry Link. On the other hand, on a Win XP desktop, I can do a backup alright, but I can't see file neither through the Link, nor on the pc on the individual drives (own memory as well as the SD mem card).
Hopefully this will get resolved.
Thanks!

My Z10 is slow like a turtle can be since updating to 10.3.3... So slow that I'm thinking it's volontary from BB to make us switch to newer device... they enter the Apple game here... I have change the configuration of my email account twice a week so it can synch my email... otherwise, it won't get them.. so weird of a problem !

I would love to tell you about my experience with the new 10.3.3 update, but as I live in the UK I am yet to get the dam thing. I don't know anyone who has so that's the end of that......but having said that, reading about all the problems with this update not sure I want it.

Cpu pick to 65/70% for 5/10mn and every 4/6 hours. It appears more often using Black
Appears more often too when changing the network (roaming). Unusable at all even with a reboot.
Checked by disconnect everything, no change.
Can say it is a shame this update. Same issues on Z10, Z30 and Classic.

My z30 became unusable shortly after the 10.3.3 update.
I Contacted BlackBerry and they admit to having a problem with that software update and said it has been pulled.
But only offered basic help information like try restarting the phone do a hard reset and so on.
Basically said your sh*t out of luck your going to have buy another phone.

I don't care that the os is being phased out they are still selling os10 phones, they expect people to accept sorry we made your phone junk go buy another one

Well, I just had an 800mb update to 1463 on Thursday night and 'Hub Jump' has stopped. I've noticed the passport doesn't get as warm as before. BBM was pulling the battery down but not so much now... I had connection issues at work where my Z30 showed 4-5 bars and the PPT showed 2. If I see anything else, i'll let you know.

Blackberry has become so disappointing for me, as a customer. I'm sure they may do well with their new business model of ignoring loyal, individual customers. But what does that leave us who want quality and secure phones. I have an unusable Z10, and who knows what else will go down - Z30, Q10, Q5, Classic? (BTW, the work Classic I have has been overheating and battery draining).

I have the Z30. Did the OS upgrade to 10.3.3 on SaskTel network. Worked fine for a couple of weeks. Then one morning I couldn't get into Settings, Web browsers, Password Keeper, no Wifi and most app's that needed access to the web. Can't access Link and can't reload OS from Link. Have not tried an autoloader to date. Finally got my old Z10 working and using that. The OS upgrade has been a pain for me and my Z30.

With Blend. I completely removed it a couple of times. Just reloading. And maybe the third time Blend was working on Windows 10. I would say if you want it try a few more installs. I was happy I persevered.

I've been experiencing 3 out of the 5 issues mentioned above on my BlackBerry Z30.
The 3 in the middle, though I would also add "SLOW BROWSING" issues too. Never had them before this update. I'm on BELL LTE super fast network, so I know its not the network.

Would be nice if they can actually concentrate on the BB10 OS and ensure the updates don't hinder the user experience.

After I updated my phone a week later, my Classic completely shutdwn dwn on me last Thursday. It kept turn'n on and off for no **** reason. So I ordered me tha Passport. I didn't wnt to so soon bt I had no choice. Plus I GOT A PASSPORT!!!!! I can finally add it to my collection. I'm gett'n tha KEYone NEXT!!!!

BlackBerry has an obligation to support & update the BB10 OS. It's a product millions upon millions bought & support. I expect some sort of fix as soon as possible. And I hope they haven't stripped the resources away from BB10, that in itself is careless to say the least. There are SO MANY Corporate Customers on BB10, not to mention none business consumers.

After I updated, I lost Bluetooth connections to my ear piece and car phone systems. Spent more than an hour getting reconnected to the car, rebooting the BlackBerry several times. Both devices (ear piece and car system) showed in the BB Bluetooth menu, but no option to connect or even to delete. I was finally able to delete both (tried so many things that I actually don't recall what I did to delete them). Re-installed both, but lost EVERY speed dial number that I had programmed into my car's phone console. Will take another hour or so to add those numbers back.

I am grateful that BlackBerry Support responded to my ranting tweets. I hadn't expected a reply, but just needed to put it out there that the update was causing serious issues. I do hope the list of problems is addressed in full, because BlackBerry is still the only device brand I want.

(NOTE: Please forgive any typos in this post. It's been a long a tiring day, and I've been looking at a computer screen for much of the evening!)

I had two Verizon BlackBerry smartphones brick on me after updating to 10.3.3. This was after waiting for the updates to come through Verizon. The first was my BlackBerry Z30, the second was my BlackBerry Classic. I have since replaced the Z30 with a Samsung Galaxy S7 and will soon replace my Classic with an Android device. BlackBerry did acknowledge that some BlackBerry smartphones were being bricked after the update. I'm not trying to slam BlackBerry, but enough is enough. I have been a long time loyal BlackBerry user. But I'm tired of this nonsense.

Since I uploaded to 10.3.3 in January, my locked Passport has experienced warmer than usual temperatures, battery drain and difficulty connecting to wireless networks. I want to upgrade to the KeyOne but why if the issues are widespread?

yes please my camera is not focusing on my PPSE!!! on the classic now . it so refreshing coming back to this phone. it's the bold 9900 only better. the classic has grown on me. so far I can honestly say. it's my all time favorite phone passing the bold. it should of been the first blackberry 10 device but Hine sight is alway 20/20. like the direction Chen is taking the company. keep up the good fight blackberry.

ShopBB Passport
Camera often asks if I want to save pictures on the SD card even though I keep telling it to save on cards. And no, I'm not removing the SD card.
When travelling to a different time zone, a time zone notification shows up double in the Hub. Deleting one leaves the second there and cannot delete the second notification without rebooting or resetting the Hub.
I'm not sure what they did with the browser, it used to be fast and useful and now it's just so slow to load pages, especially when a couple of tabs are open.
Maps app freezes often when opening.
Menus something take long to show - example BBM Shop
Device sometimes wakes up when I move the device even though I have advanced interactions disabled
Deleting a contact from the Local tab when that contact is set to be saved on the default Local and Exchange account deletes from both.

I don't even get 10.3.3 official release. Still with 10.3.2.2836(bb passport). How should I update to get 10.3.3? OTA or use BlackBerry link? In addition, once BlackBerry has focus on android, BB os become out of the world. Hoping to get os update with more features.

I've had nothing but problems since I updated. Overall performance has gone down, seems to be running warmer, which is causing quicker battery drain. My hub flickers randomly to the point that I can't select any messages until I get it to stop and my browser constantly crashes. I'm pretty sure I'm going to go back to my old os.

Was using a Z3 before getting BlackBerry Passport SE last month. My PP-SE came with 10.3.3.2205 already installed.
Issues I had:
1. Abrupt reboot 2 times in last 30 days.
2. Apps did not load initially after installation.

I could not find why phone random and abrupt reboot happened.

After letting phone alone for about 24 hours and powering off device and powering back on once resolved the issue with app loading.

Have not had any issues with bb10 browser except some sites displaying message "unsupported browser".

I am currently working on developing a browser for BB10 based on codes of few open source browsers.

I haven't been able to use bluetooth on my phone for the past three months following this update and while I understand that bugs can happen, being forced to do a complete OS reload to fix this is wack.

We've had 6 devices on our BES basically become unusable after the update. Reboot, phone works for 2 minutes then apps lockup and can't open any new ones as they auto close, no messages come in etc. They require a wipe and reinstall via autoloader. 1 of these is now bricked as autoloader won't revive as it reboots after uploading the initial part of the image. I have an incident open.

I have noted that most that did upgrade, missed core apps which I had to update manually via sachesi. 2 had out of date HUB which caused all sorts of problems.

May also have a problem with Bluetooth discoverable turing itself on with most of them. I'm tracking before I open incident on that as well.

All in all, kind of a mess for the OTA updated devices. Those I did manually via sachesi all seemed fine at least

Well, I tried to live with my Z30 but the hub quivering issue never went away bluetooth stopped connecting to some of my devices. I switched to Android. BB just can't cut it anymore. Would love to see the BB10 swipe gestures come to android. Way better productivity with BB10 less gestures and buttons to press to get things done. Little things but they add up over a day. Wish BB10 had made it but that wasn't the case.

Unlocked Black Passport: funny as I just did a Wipe an hour ago because it's been feeling sluggish when loading Web pages. I had Cobalt installed and was wondering if that was it. I say that because historically I seemed to keep hitting a wall after addind Cobalt, as far as sluggish browsing. But now maybe I can eliminate Cobalt as a cause, clarify: not Cobalt but the addition of Android functionality?? I'm simply guessing, not a tech.. I'm leaving Cobalt off for one week then I'll add it back on. I like the few Apps available to me through Cobalt. Also battery also seemed lite too. I hope BB finds something and can update, that'd been sweet. Glad they are still listening! Thanks Chen!

Good to know. My Passport's battery life has had a significant decrease in SOT. Loses about 70% charge in less than 24 hours, with nothing going on (I only use it now for an alarm clock pretty much, and email every now and then). The sad thing is that we can't go back to 10.3.2.

Yes I do have issues after the update. (1) browser shut itself down at times where before the update I never experienced this. (2) media files "music and video files" sometime with error message "unsupported format", while other times it's okay. And message failed to send couple times, then ok after reboot. Z30

Still waiting for my 10.3.3 update... and I bought it from shop.blackberry.com too... they said that the devices from shop Blackberry would be one of the first to receive it.... very disappointed... moving to KeyOne soon anyway...

Don't update to it when it comes. It's not worth the trouble it could cause you. Stick with 10.3.2 until BlackBerry gets all the bugs out of 10.3.3 & fixes the issue with Link not working properly. I'm stuck with a device I can't backup ever since I updated to 10.3.3. unless I apparently go find a Windows 7 or 8.1 PC to run Link on since BlackBerry keeps saying it isn't supported on Win10. What a load of 💩! I'm sick of the BS & having to spend some much time trying to find workarounds to get simple stuff done with BB10 because BlackBerry only provides halfass support of its proprietary OS & software.

Guess what? BlackBerry haven't bothered to release the 10.3.3 update in Europe. Contacted them and generic responses. Nobody from Crackberry has bothered to follow up on this as apparently nobody outside of North America has a BlackBerry nor reads Crackberry. As long as NA has the update then nobody else matters right?

My PP SE overheated to a scary degree but I deleted a few games that I had recently downloaded. The browser can be very sluggish but I think it was like that before 10.3.3. I've notice a few smaller issues but they are pretty infrequent and I don't recall what they are.

I have issues that I no longer have option to delete text msgs from hub. I have to actually go into menu. The reply symbol is there but no trash can. Still there for emails. I really feel that everything was good on the previous os and this 10.3.3 was a waste of time. Sad I let it happen

My biggest problem with the update was that I suddenly could no longer back up the Z30 via BlackBerry Link. I could still back up the Z10, so I never installed 10.3.3 on it.
Both phones are now only used as backup to my Dtek50, so I don't know about any other problems.

I'm sure it was because of 10.3.3. I am on Windows10. I had a problem when Windows first updated, but removing iTunes fixed that and I was able to update both the Z30 and Z10. As soon as I went to 10.3.3 on the Z30, it stopped being recognized by Link. Bummer. But I was able to back up the Z10 still, so I kept it on 10.3.2.
As I am mainly using the Dtek50 now, I haven't tried backing up the Zs for a while. They are now backup phones for emergencies. :-{

Nope. I was running Link and Blend via 10.3.2 on a Win 10 PC and when the 10.3.3 update finally arrived Link and Blend still work fine. I will let you draw where the fault is......I suspect not 10.3.3 and do not suspect Win 10 either. You must have changed something else, maybe added a new app or something???????

I will note though, each time Link starts up, I do get a "Cannot communicate with Device" message however I just click reconnect and all is good.

So you are one of the lucky ones who hasn't been affected. I haven't changed anything on my system other than updating Windows. I've tried turning off my firewall & my anti-virus/malware programs to see if Link will work but it still doesn't. I've tried uninstalling & reinstalling Link but it still doesn't work. As I said, Link worked fine before the 10.3.3 update. I'm totally convinced that 10.3.3 broke it especially since there's so many bugs in it which is why BlackBerry is investigating. But BlackBerry is no help whatsoever as usual. I've been back & forth with them over Twitter about Link & have given them an ear full. They only tell me that Link isn't supported on Win10. Their solution is to use a Win 7 or 8.1 PC or Mac 10.1 to use Link or to use the Device Switch app in BlackBerry world to backup data to an SD card. I'm not going out find a PC because BlackBerry refuses to fix it's software that they developed & the Device Switch app clearly states it doesn't back up everything. Link is superior to it. This is all BS because Link does work & is fully functional on Win10. The problem has to be 10.3.3 blocking communication between the device & Link. Here's what I finally had to say to BlackBerry support: "That is not a solution & it's not even a light at the end of the tunnel. Link is still an extremely relevant piece of software for BlackBerry 10 users. The CEO of BlackBerry, John Chen, has publicly said several times that BlackBerry continues to support its BB10 users. But you're telling me that I have to use a Windows 7 or 8.1 computer to simply backup my device? Those are outdated operating systems nor do I own a 7 or 8.1 OS computer anymore. Furthermore, Link worked great on my Windows 10 computer before my device was updated to 10.3.3. Your alternative solution of using Device Switch is inferior to Link. It's does not backup all of the data like Link does. So you're basically telling me that I'm not able to properly backup my Z30 because BlackBerry the "software company" (as publicly declared by John Chen) will not maintain its own developed software to be fully functional with the latest version of the #1 operating system in the world? Is this BlackBerry's master plan to leave it's few remaining loyal customers in the lurch just like it did with the PlayBook? This is an outrage & I'll never spend another penny on a BlackBerry product again! I've been an ardent supporter & user of BlackBerry for years & have endured the ridicule of iOS & Android users. I see now why they jumped off BlackBerry's ship long ago. It's no wonder BlackBerry has been failing for years & has bottom of the barrel market share. It's ignorance & disregard for it's user base is what lead to its exit from producing the best hardware devices in mobile communications to having to get other manufacturers to produce the hardware & stick a BlackBerry logo on it. What a disappointment BlackBerry has become not just to me but to many former & current customers which can be verified through forums & by looking at the steadily declining hardware sales. BlackBerry customers deserve better than the 💩 it's expecting it's customers to deal with."

I clicked reconnect many times. Uninstalled and reinstalled link, restarted computer and phone etcetera.
The Z10 and Z30 are set up the same as I used the same backup. Same apps etc. The only difference is, 10.3.3 vs 10.3.2.
As I said, I haven't tried since I got the Dtek50. Maybe I'll waste a little more time on it. I really miss using the Z30. But life goes on. Battery on Dtek50 is pretty pitiful!!

Updated my unlocked Passport OTA on T-Mobile network a couple of weeks ago. Major issues with Bluetooth, had to reset all connections. I am still occasionally dropping connection in the middle of calls. Today, I lost my Office 365 hosted exchange account and all e-mails, contacts, calendar. Had to delete account and reinstall. Two days ago my Twittly app started to refuse authentication, was advised by dev to uninstall and reinstall, but the app "failed to uninstall" despite multiple reboots of phone.

No issues on my Passport or spare/kids Z30s. My employer owned Classic did brick and they weren't able to reload the OS. BlackBerry service centre claimed it has damage to the motherboard but I don't buy it. It was working perfectly fine. I placed it on my desk. Came back 20 mine later and it turned off. I was never able to get it to go back the bootup screen.

For some time I thought my BlackBerry was reaching it's end of life right after the update. Things have not gotten any better. However, it refreshing to note that the culprit is the update. Hopefully they get soon.

I have an unusable Z30 my mother had. Suddenly Settings, Network and Bluetooth options are missing from the menu. Therefore the device is useless (other than making calls and sending text). This happened two months after installing the 10.3.3.2163 update which I also have on my Passport. I'll have to wipe it as soon as I get a hold of the phone. Can't wait on BlackBerry.