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Our Privacy Policy, Aftercare Instructions & Terms & Conditions

HOW TO CARE FOR YOUR CHUNKY KNITS

Taking care of your merino wool purchases is very important. Every item made by Alba Lily Designs is handcrafted and made from un-spun wool that has been hand-processed to make it as durable as possible but just as with wool clothing, the more you use it the quicker it will show the effects of wear and tear. It’s best you purchase any product with this in mind. When looked after and cared for properly, these items can have long lifetimes but when care is neglected and usage is high it can have a wearing effect.

PILLING

Every piece is decorative therefore, as with all woollen products, pilling may occur with heavy use. Pilling is not a defect, it’s simply a natural result of friction. The fibres in un-spun wool are effectively just placed together and so the more we touch them the more likely they are to come loose and roll into small balls that sit on the surface (pills). The good news is, if you’re not fond of the pills, they’re very easy to remove. The best thing to do is to gently tease each pill away with your fingers and then stroke the stitch down so you don’t have any fly aways. The pilling will subside over time and the product will become more ‘felted’ in texture.

CLEANING

Merino wool is stain and water resistant so when it comes to splashes and drops of tea they are relatively easy to maintain. It’s always best to spot clean any spills by blotting with cold water and dry clean only when necessary. Don’t be afraid to give it a good shake or plumping to re-shape it. Merino is a wonderfully tactile and elastic fabric that adjusts very well.

TERMS AND CONDITIONS

Each
item is lovingly handmade and personally quality checked once finished and
before dispatch. Due to the hand crafted nature, no two pieces are exactly the
same. Each will have unique differences, stitch sizes or quirks. All sizes
are approximate and sizes of each blanket may vary due to the unique size of
each strand of wool, variations in diameter and the shift in stitch size due
its handmade nature.

Great care is taken to ensure that photographs and text descriptions are a true representation of the products so that you receive items that you are happy with, however, please bear in mind that colours may appear differently on screens and slight variations may occur in the dye process. If you require a sample of wool to check the colour, please get in touch and let me know which colour you would like to see. Samples will be limited to maximum 2 per person.

RETURNS

I hope you are completely
happy with your Alba Lily Designs purchase but if you are not satisfied, please
feel free to contact us at albalilydesigns@yahoo.com and we can discuss the
issue and come to an agreement on how best to address it.

Because each item is hand
made to order, items will not be accepted for refund due to a change of mind or
lack of care. Please pay careful attention to these care instructions when the
goods arrive. Wool, in particular, needs to be cared for properly in order to
ensure your products have a long life.

In the unlikely event that
there is a fault with the product, it needs to be returned for inspection in
its original condition, unused and unwashed with all the original labels,
packaging and proof of purchase within 14 days of receipt. If the goods do not
reach us in this condition then your right to a full refund may be affected.
Postage will only be refunded if the item is found to be faulty, otherwise the
cost of returning the goods will be at your own expense. This does not
affect your statutory rights.

If required, please contact
us for the return address stating the issue and when and where the product was
purchased. Please notify us within 7 days of receipt if you are unsatisfied
with your product for any reason.

When returning an item, it is recommend that you use a recorded service as we are not responsible for items that are lost or damaged in the post. Items remain your responsibility until they reach us. Return postage costs will not be refunded unless the item is found to be faulty.

BESPOKE ITEMS

If an item is created to bespoke
criteria that is to say if it has been made to specific size or colour then it
is not eligible for a refund. Please do bear this in mind when ordering.

Most importantly, please ENJOY your gorgeous new Chunky knit!! x

PRIVACY POLICY

This privacy policy
sets out how Alba Lily Artisan Wool Design uses and protects any information
that you give us when you use this website.

Access to the Alba
Lily Artisan Wool Design website is conditional on your acceptance of the terms
of this Privacy Statement. This Privacy Policy forms part of the Terms and
Conditions and by using the site, you agree to comply with these terms. This
Privacy Policy applies only to information collected through our site and not
to information collected offline.

At, Alba Lily Artisan
Wool Design we treat your privacy, and any Personal Information (as defined in
the Privacy Act 1988) that you give to us, with the utmost
care and respect. The following Privacy Policy explains the information we
collect and what we use it for:

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this
information to understand your needs and provide you with a better service, and
in particular for the following reasons:

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we USE COOKIES

A cookie is a small
file which asks permission to be placed on your computer’s hard drive. Once you
agree, the file is added and the cookie helps analyse web traffic or lets you
know when you visit a particular site. Cookies allow web applications to
respond to you as an individual. The web application can tailor its operations
to your needs, likes and dislikes by gathering and remembering information
about your preferences.

We use traffic log
cookies to identify which pages are being used. This helps us analyse data
about web page traffic and improve our website in order to tailor it to
customer needs. We only use this information for statistical analysis purposes
and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

CONTROLLING YOUR PERSONAL INFORMATION

We will not sell,
distribute or lease your personal information to third parties unless we have
your permission or are required by law to do so.

If you believe that
any information we are holding on you is incorrect or incomplete, please email
us at albalilydesigns@yahoo.com as soon as possible. We will promptly correct
any information found to be incorrect.