The General Administration Department of Odisha has developed a modern personnel management system that makes effective use of the latest information technology.

The Human Resources Management System (HRMS) has been successful in computerisation of personnel details in 38 administrative departments, with 102 heads - a total of 4,50,000 employees in 6543 offices across 30 districts.

Prior to its implementation, mismanagement, combined with an unclear management structure created delays in recruitment and promotions. Pensioners also faced difficulties in claiming their pensions because they were not sanctioned on time. Moreover, there was no mechanism for redressal of employee grievances.

HRMS has improved productivity by allowing public sector managers to have greater freedom and discretion in managing their staff. They are now in a position to enhance meritocracy and strengthen the process of performance monitoring and evaluation and finally improve the quality and skills of the workforce.

With HRMS, personnel information can be shared by departments, establishment offices and field offices easily which was impossible when it was manually managed. It provides accurate and timely information on the size and composition of the civil service. It has achieved success in ensuring efficiency and increased employee productivity across the state departments and district offices. HRMS has improved communications and cross-functional integration. The efficiencies created by the tool has maximised employee satisfaction.