4 Reviews

Service was okay. Did not do all the things I requested. Family members had to do things that they didn’t. Bartender was on her cell phone the entire time, but stayed and served drinks all night at her station. Server was friendly, worked hard (during dinner time,) but went outside after the dinner and took smoke breaks and talked on the phone often. She disappeared frequently. The owners are very nice people, and very easy to work with. Great customer service. I had a bad experience, but I don’t think it would happen to everybody.

There were several elements that were disappointing.
The bartender arrived 40 minutes late. The event began at 9. The bartender arrived at 9:10.
I made several inquiries about a portable bar. I was assured the bartender would provide a portable bar, instead she bought a table. The serving space would not accommodate a full table, therefore, we had to set her up at my food table. Due to the late arrival and set up, the bartender did not begin serving until close to 10 pm.

The bartender did not provide ice for 18 people. One of my guest had to leave to go and get ice at 9:30.

The contract provided condiments as well as supplies. The bartender did not have shakers, she bought limes. There were no additional condiments.

Lastly, my husband had to speak with the bartender about leaving the area without warning. After the discussion, she did let us know when she was leaving.

Overall, I was very hurt and disappointed with the service provided and professionalism displayed during my event. Due to the policy at Gigsalad, I was not able to contact Raychell or Nadia to resolve any of these concerns the night of the event. I was subjected to waiting for email responses at 9:00 pm when the bartender had not arrived.

I have yet to receive a phone call from Pass the Bar or Gigsalad about the number of challenges that took place with my event.

Rashonda Johnson
2813896027

Hired as:Bartender

Response from Pass The Bar Event Services:

Hi Rashonda,

Thank you for your feedback regarding our services for your event. We apologize that you feel our services took away from the elegance and joy of your special day. Our bartender indeed get stuck in traffic and arrived right at 9:00pm. We apologize for the inconvenience it must have caused you. Our bartender provided a 6ft table, which is our standard bar. The bartender was not able to setup on time due to the miscommunication regarding the food table and our table. Ultimately, our table was used for the food table as well. As for ice, our bartender provided plenty of ice for the event and did not run out at 9:30pm since she wasn't set up until close to 10:00pm. As stated in our contract, we provide basic garnishes, which are lemons and limes. Cherries, olives, etc. are additional charges and are not apart of the contract. We apologize for the miscommunication. Shakers are apart of our supplies, which we did provide. We will absolutely speak with our bartender about leaving to the restroom without notifying anyone. We are very sorry that you had to deal with that on your special day. We strive to add elegance and fun to all the events we service, so we are extremely disappointed that you feel we fell so far short for you. We hope to have the opportunity to improve your opinion of us in the future.

The waitstaff and bartenders did a wonderful job at my wedding and I'd definitely hire them again for a big event. They helped clean, pack things up, serve food and drinks and anything that we needed. The owners were friendly, personable and easy to work with.

Hired as:Waitstaff, Bartender

Response from Pass The Bar Event Services:

Hi Erin. Thank you so much. We look forward to working with you again.

I was over all impressed with the professionalism and prompt action of the owner and the service industry employees. We only had 1 issue and it was handled pretty well. The bartender got sick during the shift and our wedding planner stepped in to make sure our guests were taken care of while she gathered herself. Everyone did exactly what was requested and helped make our wedding memorable. Thank you and I will recommend Pass The Bar to others for their events.

Hired as:Waitstaff, Bartender

Response from Pass The Bar Event Services:

Thank you very much Ronnie. It was our pleasure to make your event memorable. We hope to work with again in the future.

Booking Info

What to Expect

Pass The Bar Event Services provides all your event needs for every occasion.

Event planners will use their expertise to handle all the details of your celebration.

Bartenders will provide all the tools and equipment such as shakers, jiggers, ice buckets, muddlers, towels, cutting board, coolers, beer and wine opener. We can provide drink dispensers, glassware and non-alcoholic beverages for an additional cost. Candy/dessert buffets available as well.

About

Pass The Bar Event Services provides event planning, catering and event staffing that will transcend a lasting impression at every corporate event and private party. Our company also provides TABC certified bartenders, servers, hostess, bussers, and bar backs at your convenience. Our staff have over 16 years of experience in the service industry.