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Speaking of our plan and charter, we released version 1.2 of the plan and finalized the charter.

We are scheduling our first Component Team meetings for early to mid-July. In preparation for those meetings, we held a day-long training session for the coaches and presenters for those teams. Several other OPM employees participated in the session — having seen the gains the Open Government Core Team has made in learning, they are interested in exploring possible uses for Action Learning in their organizations.

We completed a brief analysis of the comments we've received on this blog. We concluded that many of you are interested in hiring reform and related policies. You're seeking ways to improve communication with OPM and are sometimes frustrated with the process of seeking Federal employment. As time passes and the initial excitement of setting up the Component Teams begins to subside, this analysis will remind us of why it is so important for us to work to improve communication with the public and service to our stakeholders.

One major way in which we are seeking to improve customer service in the immediate future is our Searchable Frequently Asked Questions (FAQs) engine. We are completing the testing of Stage I of the FAQs engine and will launch this Wednesday. Please use it and share your ideas about it with us in this space. We are already planning Stage II, with more features greater interactivity.

As always, we look forward to hearing your ideas about how we can improve openness at OPM!

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