What’s next for Microsoft’s industry leading business productivity software Office 365? NextGen Portals are dynamic and social intranet sites that bring machine learning and content curation together, increasing document relevancy and personalization, while decreasing the potential for stale content experiences. NextGen Portals take cues from past customer custom portals built on SharePoint and land squarely within Office 365 as ‘ready to go,’ mobile-optimized destinations.

Contact centers are now increasingly becoming more complex and complicated. With various avenues and roadways to communicate, we must adapt and conform to meet customer expectations. Multichannel is so two years ago; now it’s omnichannel, which is essentially multichannel, but with one point of aggregation and a system framework.

Yes, the hourglass is getting emptier by the day. While we deal with thousands of customers across public and private sectors, representing every organizational category you can imagine, one theme remains constant: No one seems concerned about the impact of July 14, 2015 on their organization.

Being productive requires simple, effective and secure ways to collaborate. Email is no longer an effective way to share documents. Within email, every document attached is an unnecessary copy; therefore, it’s impossible to effectively track changes. For those on the receiving end, emailed documents lack appropriate methods of contributing and make it difficult later to locate the item for reference.

Benjamin Franklin’s famous axiom is as true today, regarding data loss prevention (DLP), as it was when Franklin first made the quote. While Franklin was actually addressing “fire safety,” data loss incidents today can cause organizations, both large and small, to “get burned.”

Many IT chiefs are spending a vast majority of their precious budgets trying to update their “eggshell defenses” to keep script kiddies, hacktivists and/or possibly state-sponsored hackers at bay. However, this “crunchy on the outside” defense has the tendency to leave the middle, generally data, vulnerable and unprotected.

The Panasonic Arbitrator is a leading digital evidence collection and management platform most commonly used in law enforcement vehicles, as a wearable camera and in static environments (e.g. interview rooms, sally ports and intoxilyzer rooms). After dozens of successful and ongoing implementations, I’ve come to appreciate the Arbitrator for its customizability and dynamic back-end software. Because no two agencies are the same, the Arbitrator system can be customized to the organization’s structure, policies, standard operating procedures and goals. The Arbitrator’s powerful back-end digital evidence management software allows secure, Active Directory, rights-based access to the evidence.

There’s a problem with the technology that we’ve come to know as “cloud.” The cloud is not what you think it is. You see, every computer user assigns a definition to the technology they use and it doesn’t even have to be accurate. It’s WHAT IT IS…to the user. This can lead to confusion and miscommunication. Since there is no ubiquitous definition for cloud, the term is used to describe many different services.

Cisco’s Identity Services Engine was first released in May of 2011 as version 1.0 and they recently released version 1.3. That doesn’t sound like much of a change, does it? But regardless of version numbers, the product has continued to evolve since its initial release to accommodate the changing network-wired, wireless and remote access VPN strategies. Well, the release of ISE 1.3 is no exception.

Hospitals no longer have the characterization of being dark, decrepit, scary places where you put off going – yes, even for that annual wellness exam. In fact, some healthcare entities and hospitals are more like hotels, competing for patients, doctors and the reputation of being the Ritz-Carlton of infirmaries.

There is no question that health IT is helping to shape the reputation of healthcare institutions. The technology is leading to improved workflow and, more importantly, a better patient experience. Let’s take a look at how technology can impact the different perspectives from a hospital today, from IT and clinicians, to patients and even visitors.

But because accessing productivity software from the cloud is so different from running it locally, many IT decision-makers approach the move to Office 365 as a major enterprise technology migration. As a result, they often defer implementation until they believe they have the wherewithal to switch all users over in one fell swoop.