New Job Opening: Customer Support Specialist

At some companies, Customer Support is simply a cost center - an obligation to keep on staff so that they can claim to be focused on service. But that’s not the story at BrightGauge. Customers are the lifeblood of our business and as a result, making sure they have the best experience with our product and our team is at the very core of what matters most to us.

Have you worked for a company in the past that didn’t place support high enough on the priority list? Or maybe you’ve experienced the disappointment as a customer who wants a little help and can’t get it? If one of those scenarios sound like you, or you just understand the significance of customer support and you’re ready to turn the tables - then let’s get down to the details!

At BrightGauge, our Customer Support Specialist is part of our Customer Success group and helps make up our larger Growth Team. We’re a growing tech company based in the heart of beautiful Coral Gables and we’re looking to add the next face to our incredible team. Are you the person who’s passionate about making someone’s day with a little technical assistance?

So now you’re probably wondering “who or what is BrightGauge?” BrightGauge is a business intelligence platform focused on the IT Service Provider and MSP industry. Using our SaaS (Software as a Service) platform, Service Providers can generate customizable performance reports, dashboards and scorecards based on their own unique data sources. No more logging in and out, toggling windows or juggling multiple platforms - BrightGauge eliminates the data silo so users can save precious time and energy.

Now that you understand our product, it’s important to also understand our office environment. We’re not the type of company to dictate a buttoned-up dress code, throw around busy work or put up with overbearing personalities. But we are the type of company where you’ll have hands-on access to the whole team - including the folks who manage our application development, data customization, sales, marketing, and everything in between. You’ll not only play your specific part on our team but we’ll also expect you to contribute to anything that can be improved. No egos here, we’re all learners. From entry level team members to the CEO, anything you want to add will be listened to.

Are you ready to join our team and help take our company to the next level?

Really respect how brightgauge puts the customer first and understands that customers are everything to a company.

Amanda from BrightGauge

Magnum, thanks for you comment. As we mentioned in the description, our customers are at the core of everything we do at BrightGauge. As a result, we often hear from customers who want to share their success stories with our team - it's one of the really cool perks of the job to know that a bit of support can really help to make someone's day.

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