As we commemorate 20 years of serving our guests and emerging along the way as India’s most preferred airline, do join us on our little flight down memory lane as we relive the past and look ahead towards a bright future.

Our emphasis on cutting-edge technology is one of the key factors for our success. We realised early on that if we were to build an airline that is at par with the best in the world, we needed to be relentless in our pursuit to continuously innovate. After our first flight that introduced the Modern Generation B737-300 to India, we set out to upgrade our fleet with a clear focus on high-quality and reliable service.

Setting new benchmarks, Jet Airways became the first airline in India to introduce a number of new technology aircraft—the Modern Generation B737-400s and 500s; and the ATR 72-500 turboprop; the Next Generation B737-700, B737-800 and the B737-900s. It is also a matter of pride that we were the first airline in Asia to fly the Next Generation B737-800 and that too, barely seven months post its commercial induction in the United States. We currently operate a fleet of 10 Boeing 777-300 ER aircraft, 10 Airbus A330-200 aircraft, 3 Airbus A330-300 aircraft, 59 next generation Boeing 737-700/800/900 aircraft, 17 ATR 72-500 and 1 ATR 72-600 turboprop aircraft.

Use of technology is not limited to our technological operations only; it is also at the forefront of our on-ground facilities in order to adhere to the highest international standards. After careful studying of our guests’ fast-paced lifestyles, we introduced 24-hour reservation systems linked to the world’s best centralised reservation systems such as SABRE, Amadeus, Galileo, Abacus, Worldspan, Axess, Infini, Gets and Stin.

This initiative was followed by the pioneering concepts of satellite ticketing at corporate houses; e-ticketing; JetMobile (mobile ticketing); JetWallet (self-service GPRS booking channel in association with Vodafone); IVR booking (with e-tickets sent via email); and automated ticketing at travel agents. Similarly, we introduced a number of timesaving check-in options over the years, such as Web Check-in and Kiosk Check-in, which make our guests’ travel experience a seamless one.