We regret to hear that you're cancelling your account with us, though I can understand as to why.

Using your community details to check your account, I can see that this has already been raised to our Escalations Team. I'll request for an Account Specialist to contact you regarding your concern. Expect the call today before 3PM VIC.

That being said, you might want to consider relocating your service instead. If you're interested, leave us a note or you can PM me directly.

We replied to your PM yesterday informing you that our Escalations Team tried to call you last Friday at 6:50PM but they're unable to reach you. It would be best if you can provide us your contact mobile number via PM, just in case that the one we have on file is no longer your preferred number.