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Husregler

We require a security deposit of R$ 300 in cash at the check in which will be refunded at the check out.

Extra cleaning: If the client wants an extra cleaning during his stay in the property, we just need to schedule according to availability of dates and times. For any extra cleaning will be done the exchange of bed and bath linen. Price: R$ 60 (BRL)

Reservation confirmation:

To validate your reservation, we require the following information:

Name
Passport or ID number
Address
Phone number
E-mail address
Check-in time & Flight number (for plane arrivals)
Checkout time
Names of occupants
Reservation / rental cancelation and changing of booking dates/times

Security deposit:

Beside the amount of the rental fee, there is a separate charge for security deposit on each property.

Office times:

Monday/Friday – 8am to 7pm

Saturday/Sunday/Holidays – 9am to 4pm

Out of our office times we have a employee and a 24h emergency number.

Check-in / Check Out:

Out of our office times, the customer must inform the Agency about the exact arrival time at the apartment, since our employee will meet the customer at the apartment.
Before check-in / after check-out, customers are permitted to leave luggage during regular office hours.
Check-in time is at 14h (2pm)
Check-out time is at 11h (11am)
If the customers would like to schedule a different time and the apartment is still available (Important: Please check availability and confirm before the reservation), the following fees are will be charged:
Check-in
Before 6h => previous day room rate + R$ 50,00 service tax;
6h01 to 13h59 => earlier check in = 50% of room rate;
After 22h00 onwards => R$ 50,00 service tax late (late check-in);

If the customer doesn’t leave the apartment until 30 minutes after the pre-established contract time, there will be a charge of R$ 50,00 (fifty reais), if the customer leaves before 11h00. After 11h00 there will be a charge of a room rate price.
Property Inspection
During the check-in and the check-out a company represent will come to the apartment in order to check it for any damages and return the security deposit to the customer. This process may take 15-30 minutes depending on the size of the apartment.
Use of the property
The rental purpose is exclusively for residential use. It is forbidden to rent the apartment to third persons. Any kind of commercial use is forbidden without previous written authorization by the agency.
Number of guests
It is forbidden to exceed the indicated number of person. Children under 1 year of age are not calculated. Please check the allowed number of persons before renting the apartment.
Building rules

The client is fully responsible for the property and all items in the property and building. The client and all apartment occupants and visitors must comply with the building regulations. Fines imposed by the building administration for infringing regulations must be paid immediately by the client and can cause premature termination of the rental contract without any refund. The agency is not responsible for death, loss, theft and damage of personal property.
Visitors

Please verify before making a reservation, if the building accepts the entrance of visitors. Please advise us before making a reservation if visitors are requested and we will provide a suitable property.
Damages / Cleaning:

Any damage to the apartment inventory or cleaning defects must be reported immediately to the agency. If this does not happen within the first 12 hours after the check-in the agency has the right to charges the customer the damage amount.

If there will be any kind of damages or defects during the rental period, the customer has the obligation to report this to the agency immediately. We will try to resolve the problem as soon as possible. Without advising, we will not accept further reclamations.

It is important to know, that Brazil is a tropical country. In reason of that insects such as ants are unavoidable in some cases. The agency has no responsibility for any complaints in reason of insects.Para su seguridad y comodidad, le ofrecemos un traslado en coche ejecutivo, con un chofer bilingüe. Si está interesado, por favor solicite más información enviando un mensaje.

Personal items:

The Agency is not responsible for any loss, theft or damage to personal items in or outside the property.

Pets

Pets are not allowed in our properties. In exceptional cases, upon prior written authorization by the Agency, the following terms are valid.
Just one pet is allowed. The customer assumes the whole responsibility for the complete cleaning and damages in the property. If the property is not completely cleaned before the check-out, a cleaning fee of R$ 250.00 will be charged.
The Agency has the right to increase the security deposit for these cases.

Other situations / exceptions

The terms and conditions will not change in cases of flight delays, flight cancellations, closure of airports or baggage loss.

The Agency assumes no responsibility for cases, such as water failure, power failure, faults of the Internet, air conditioner or tv connection.

Internet/TV

If the reserved property has an internet connection or cable TV, we assume no responsibility for connection problems and any resulting damages. This service is provided by telecommunication companies beyond our control: should there be any problems, there will be no refund of rental payments.