Well I ordered a Xiaomi Stratos which I plan to use in conjuction with my Polar H7 sensor. It's not a smartwatch that one (only has a few smart watch features) but for the time being my crave for a smart watch has been put to bed anyway.... :|
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Yeah, it looks like and all this is probably an excuse. They should have at least allowed this series of watches to be able to connect to 3rd party HR belts. Honestly, In that case I'd consider buying it again. As I said it's the best smartwatch out there but as a fitness watch/tracker it falls short. And the latter attribute is very important for my intended use.
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No I didn't Gary as I'm totally disheartened by all this to an extent that I won't be buying this device again! I can still reply to that message but do you really believe there will be any outcome? They were processing my reports for days ony to tell that the watch should sit firm on my wrist. What a joke. I don't have tattoos or anything. My arms are quite hairy but very big-boned and my wrists are definetely very large to a point that the 46mm watch had never looked awkward. That said, in my case their theory about correct positioning is funny to say the least. If it doesn't sit well on a big-boned arm then where it will?
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Last night I received a response on one of my error reports. It is as follows (please refer to the screenshot) It seems that they are well aware of the issue - there's no specific HW problem but a badly designed structure of the HR sensor possibly and on top of that there's nothing to warrant any progress in the near future. At least this is what I get. I'm glad I returned my watch and will possibly never bother until its successor gets released.
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Thanks for reporting back Gary. Your findings above go only to show that this is not a HW issue. I hope they will fix these soon, however, I don't regret returning it as it was not working for the intended use at least in my case. It seems like it's a great smartwatch, probably the best out there, but at the same time a very flawed fitness tracker...
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@GaryBrett Yeah, I remember you wrote about that team the other day. I have already sent them numerous logs after ''unsuccessful activites'' I had with the GW. I think I've sent 4-5 already, maybe even more. The only response I've had as of now is that my reports were forwarded to the related department
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@GaryBrett Cheers mate. I'll be returning mine tomorrow and will wait for stock. I have also ordered a Xiaomi Stratos for my activities so I hope it will do the job for a few weeks until things clear up with GW.
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@Tasaran At least you know that a few missing steps is most probably due to the new algorithm used and a fix should be doable with a future upgrade. On the other hand, inacurate HR monitoring can very well be a hardware defect.
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I haven't had major issues with step counting tbh. For me, missing the first 10 steps (if that's the case) is not a problem. My problem is HR monitoring while running outdoors or during some vigorous excercise. Most of the times, it will stop monitoring after a while and will only resume towards the end of the activity. A dealbreaker for me - as much as I love the smartwatch itself for what it is, I bought it mainly for its sports features.
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Thanks for the info Gary. I was hoping your experience tomorrow would make me decide what I was going to do with mine.... If only we had a definite answer whether there is a SW fix to these bugs. If that was the case I wouldn't have any prblem to wait for that fix. I don't want to end up with a ''forever faulty'' device. I don't know what to do - as much as I like all other features of the Galaxy watch I'm torn whether to return it or not now. I couldn't have gotten away with a cheap and reliable Xiaomi Stratos for my running...
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Went for a 10k thsi afternoon and HR monitoring worked only during the 1/3 of the activity. Pretty much lost hope.... I'll wait for GaryBrett to test his new watch (hopefully from Monday on) and will be returning mine.
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Alright guys, check your watches. A new update just launched R800XXU1BRH3. I can't wait to get out and see if the issue is fixed! No I have not tried Edomondo. Mine also has not tracked ''deep sleep'' during the last couple of nights that I have activated continuous HR monitoring.
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Well, I have some interesting findings: This afternoon I did a bit of cycling (both outdoors and on an indoor exercise bike) as well as 15 minutes of rowing machine. In all occasions HR monitoring was consistent throughout the exercise. However, when I tried to run on a treadmill the known issue returned... This leads me to believe there is a conflict between the pedometer and the HR sensor when both sensors get activated at the same time for ''running'' mode. I also ruled out the possibility of ''the sweaty arm''' as in all cases above I got sweaty. All in all, I'm more inclined than ever towards the theory that there is a software issue and not a hardware defect.
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I'll do the same Gary. I got mine from Currys. I'll send it back and get one straight from Samsung when stock becomes available with the hope that all this trouble is nothing but a faulty batch of products... If that will not be the case I will look into other options too. Honestly, If I knew from Samsung that all these bugs are software-related I could have waited for a fix but I fear their silence will make me end with a faulty unit without being able to return... Thanks
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Apart from the HR issue mine also stopped GPS tracking in the middle of my run. It has done it in 2 out of my 3 runs so far. The least they have to do is to officially inform us if there is a faulty batch of these things so that we'll be able to return our watches. ***** that's expensive stuff and we should not be treated this way! Tizen 4.0.0.0 Knox 2.3.0 SW version R800XXU1ARH1
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I was wondering whether it has been determined that there is a software issue or a hardware one with the Galaxy watch? I have a 46mm and apart from the common issue with HR (when I start running it will not measure HR during most of the time of the workout- the watch also stopped tracking my run in 2 out of my 3 runs so far. One time it stopped at 1.4km and the second at 1.96km. Both times I had to ''finish'' the workout and restart a new one as the time would still run but no GPS tracking... I still can return the watch for a refund or replacement so I would appreciate any insight.
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