Jay said there was no body work performed. The repair process was not explained since he was on the same page as the business. To the extent that it was explained it was great. The experience was good. The price was good and the quality was superb. Katie and Christian were great. They were friendly, showed concern, and took care of him. This was the first business he went to for an estimate and he was so impressed with them he did not bother looking anywhere else.