Al Masaood’s Commitment to customers and partners during COVID-19:

The world is facing unprecedented times. The outbreak of the COVID-19 has turned into a global pandemic affecting our families, employees, customers and our businesses at large.

As the UAE Federal Government continues to take actions and steer course with the uncertainties of the COVID-19, Al Masaood remains committed to supporting the communities in which it operates throughout the course of the pandemic. Our priority is the health and safety of our employees and customers.

We also care much about our partners and communities and have been working tirelessly to guarantee the continuity of our business and services. We also have set course to stand hand-by-hand with our government in this fight.

We realize in this time of crisis it is important for you to rely on and trust your strategic partners such as Al Masaood, and we are here to respond rapidly to your unique and changing needs. Al Masaood has been in business for almost 50 years delivering mission critical solutions to the UAE and across key industries.

Al Masaood’s leadership is meeting continuously to assess and respond to the crisis as it evolves, adjusting as required, and keeping the health and safety of those impacted front of mind. Following the guidance of the World Health Organization, we activated our business continuity and pandemic plans early on, to ensure the health and safety of our employees and customers, while continuing to provide the same quality of service.

On the 2nd of March 2020 we implemented ‘Project Wiqaya’, a series of measures designed to protect the health and safety of our employees, provide support to our customers in developing new ways to work, and ensure that our group of companies are prepared to manage any potential ongoing uncertainty.

Project Wiqaya is being guided by four principles:

Protect the wellbeing of our employees and customers.

Launch new virtual ways of working that are effective and reduce unnecessary interactions.

Accelerate the adoption of new ways to work for our customers and ourselves through our technology and apps created by our business units.

Anticipate global economic scenarios and take proactive measures to minimize the long-term effects of COVID-19 on our business

We leveraged our suite of cloud, content and process technologies to their full extent. We updated our travel policy both for work and personal reasons. We fully committed to following our leaders’ directives and adhering to the highest health standards set by the UAE.

We all need to do our part in “flattening the curve”, leading and learning new ways to work, and accelerating the transformation of work to digital and mobility.

Our Business Continuity Assurance

If you choose to visit us, please rest assure that all our showrooms and workshops will remain open without disruption to serve you in the current uncertain times.

Showroom working hours are: 09:00 a.m. – 06:00 p.m. Saturday to Thursday, until April 5th, with a possibility of going back to original working hours of 08:00 a.m. – 08:00 p.m.

Our hearts go out to all those impacted. Our thoughts are especially with those who are sick, we wish you a full recovery. We are also inspired by the healthcare workers who are the first responders and working the front lines to provide need and care to those affected.