Metropolis Call Management Software Dallas

Metropolis Call Accounting Software

Metropolis Technologies, Inc. manufactures award-winning call accounting and call management software solutions for Dallas, Fort Worth and nationwide, such as OfficeWatch, ProfitWatch and Qlive for Avaya IP Office and other systems. Office Telesystems is your authorized dealer for Metropolis call management software for all size business offices and Hotel/Motel applications alike. Support and upgrades are also available for Metropolis call management solutions.

These innovative software solutions help businesses and hotels of all sizes
maximize productivity, monitor emergency calls, capture revenue and
control telephone costs through a wide range of sophisticated reporting
options and flexible features. OfficeWatch helps businesses across all
verticals, including education, healthcare, manufacturing, SMB,
financial and government. Benefits shown below can be realized by any size office, or multi office businesses. ProfitWatch for Hotels integrates with all
property management systems and is being used at hotels, resorts, spas,
casinos, time shares, condo/hotels and cruise lines. Additionally,
ProfitWatch is certified for use by some of the largest hotel companies
in the world, including Marriott International, InterContinental Hotels
Group, Hilton, Choice Hotels and Starwood Hotels.Metropolis Technologies XT Telemanagement software received the 2017 UC Excellence Award from TMC! XT Telemanagement in Office Watch and Profit Watch design won this prestigious award for its enterprise capabilities and innovative features that help your customers to reduce costs, boost productivity, and increase revenue with it's scaleable call reporting features and alerts.

ProfitWatch - Hotel/Motel Call Accounting Software

Metropolis Technologies, Inc. manufactures ProfitWatch call management software, primarily for Hotel Motel applications. These innovative software solution can help hotels and businesses of all sizes maximize profitability, receive immediate 911 emergency calls made by guests or employees by extension, capture revenue and control telephone costs through a wide range of sophisticated options and flexible features.

Metropolis Profit Watch call management software integrates with all property management systems and is being used at
hotels, resorts, spas, casinos, time shares, condo/hotels and cruise
lines. Additionally, ProfitWatch is certified for use by some of the
largest hotel companies in the world, including Marriott International,
InterContinental Hotels Group, Hilton, Choice Hotels, Starwood
Hotels and many others.

Return On Investment for Hotel/Motel:

Many Hotel and Motel owners ask us "Why should I worry about call accounting software for my hotel phone system? Everybody just uses their cell phone now."To provide VIP service to your clients and guests, the ability of your guests to reach Concierge, Front Desk, Room Service, Housekeeping and 911 for local emergency services are just a few of the elements that are vital to providing high levels of customer service to your guests.

911 Notification: Eliminate your liability with immediate notification by room extension for 911 calls made by guests. Notification is provided by phone, email, text and your desktop monitor, so you know who made the 911 call immediately and you can respond accordingly. 911 notification with Metropolis call accounting also assists with Kari's Law 911 compliance. Learn more about Kari's Law.

CFCA estimates the average toll fraud breach is between $15K and $50K. Metropolis Profit Watch reduces your risk of becoming a victim and helps you eliminate toll fraud!

Metropolis ProfitWatch includes trunk analysis and voice network
monitoring tools that help hotels to reduce expenses with improved visibility, saving an average of 15% off annual telecom costs.

OfficeWatch – Business Call Accounting Software

Metropolis Technologies manufactures OfficeWatch for any size business. It is a powerful, user-friendly call management software that integrates with
virtually any phone system, digital or VoIP. OfficeWatch helps improve employee
productivity, track departmental calls, control telephone costs, monitor
trunk traffic, notify staff of 911 emergency calls and archive historical
phone call data. Businesses can also use OfficeWatch call management software to recoup costs for
the phone system by billing tenants and/or clients for usage on a
real-time, daily, weekly or monthly basis. Businesses of all sizes, single and multi office, using OfficeWatch
include schools, manufacturing, colleges, corporations,
hospitals, banks, call centers, retail stores, law firms and many more.

QLive Call Center Software

Metropolis Qlive ACD software is available for many different phone systems, such as Avaya IP Office and many others. Effectively manage real time and historical data from your call center phone system, such as:
Realtime and Historical Data
Average Hold Time
Agent Availability
Wallboard
Supervisor Class of Service
Call Abandonment Rate
Average Ring Time before answer
Longest Call in Queue

And many more! Qlive gives you the call data you need to better manage your staff, peak calling times, customer service and ultimately your profitability. Ask for a product demo today!

If you'd like to see more about Metropolis call accounting and call management products, please visit Metropolis Technologies, or speak to your Office Telesystems sales representative at 972 484 4900 or send us a request for quote!