1.

Overview of Vietnam Military Telecommunications Group (Viettel)

1.1. HISTORY AND DEVELOPMENTVietnam Military Telecommunications Group is established as the decision No.2097/QD-TTg of 14/12/2009 by Prime Minister. It is a state-owned enterprise whollyowned and operated by the Ministry of Defence. With the slogan Say it your way,Viettel always try to listen to and comprehend customers. Now Viettel Groupis Vietnam's largest mobile network operator.Viettel has currently operations in eight markets over Asia, Latin America and Africa,covering a total population of nearly 170 million people. In 2014, Viettels revenuereached over 9 billion USD with more than 75 million subscribers worldwide. In thesemarkets, Viettel owns the largest network infrastructure by official launch date. Viettelboasts its first group in the world initiating free Internet connections and services for allpublic schools which has directly benefited about 27 million teachers, pupils and studentsin these countries. 1989: Founded under the name SIGELCO 1995: Becoming 2nd telecom enterprise to be fully license in Vietnam 2001: The first Vietnam enterprise offers Voice over Internet Protocol (VoIP)

nationwide and International VoIP service.

2002: Offer Internet service.2003: Offer fixed (PSTN) service.2004: Offer mobile service, international optical link.2005: Offer IP VPN (MPLS) service.2006: Investment to overseas into Laos and Cambodia.2008: No.1 in number of mobile subs in Vietnam.2009: No.1 in telecom infrastructure in Vietnam, Laos and Cambodia.2010: No.1 on subscribers in all kind of services in Vietnam, Laos and Cambodia,

launching mobile services in Haiti.

2011: Viettel official operated the most modern production line in Southeast ofAsian to produce telecommunications equipment 2013: the revenue from international investment reachs 1 billion USD

2014: Viettels revenue reached over 9 billion USD with more than 75 millionsubscribers worldwide1.2. BUSINESS ACTIVITIES IT technologies Telecomunication Post Communication Financial Investment and Real Estate Import and Export International Investment Football training Center1.3. BUSINESS PHILOSOPHY Customers are cared as separate individuals: They listen to and try tounderstand each customer so as to provide tailored services that most come up totheir demands. Business development goes with social responsibility: As the development ofsociety is the foundation for business growth, companies should take action toimprove and develop the society in which they operate in. Human resources are the key to development: Each employee should be happyand play a creative role; therefore, a good working environment is essential.1.4. VISIONCaring Innovator: Pioneering in innovation and creation. Listening to andunderstanding in order to serve the people.1.5. CORE VALUES Value innovation: Innovation is new thinking about an old issue. Passive agreement means decline. Doing things differently, respecting and honoring every idea,no matter where it comes from. Building a creative environment that encouragesinnovation for both customers and employees. Change is a norm: Competitive strength is based on rapid adaptability.Considering changes to ensure adaptability is a norm. Thinking and managingcontinuously to efficiently adjust strategies and operational structures.

Discipline is a norm: Developing strict discipline, solidarity and acceptance of

hardships while being devoted to the work. Performing in a decisive, quick andthorough manner. The company is a second family: Every employee has a role to play indeveloping this family. Respecting co-workers including when involving thesmallest of jobs. Do teamwork to promote individual responsibility and engagement. Understand each member as an indispensable part of the organization. System thinking: Possessing a strategic vision and knowledge to master the theorganizations

system.

Fully

understanding

the

roots

of

every

issue.

Professionalizing every work stage to ensure rapid development and sustainability.