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Privacy Policy

PRIVACY

Run-Fast respects your personal privacy and is committed to protecting it, including your personal and financial details and email address, whilst also providing the highest possible quality of customer service. Our aim, therefore, in collecting your personal information is to provide you with a smooth and efficient customer experience. We do NOT sell, trade or sell your personal information to any third parties. We only collect and keep your personal information where there is a legitimate business need to do so.

By accessing and using this website you agree to the terms of Run-Fast’s privacy policy as outlined below. If you do not so agree, please refrain from accessing and using the website.

Your personal information, registration and Run-Fast account will be password protected to prevent unauthorised access to it. It is your responsibility as a customer and/or user of this website to help us maintain your privacy by ensuring that you do not disclose your username or password for your Run-Fast account to others and you keep such information confidential.

Policy for children

If you are under 16 please obtain the consent of your parent or legal guardian before you pass any of your personal information to us. Your parents or legal guardian should then send us their consent by email, although we may need to call them to verify that consent.

It is the ultimate responsibility of parents or legal guardians to supervise children under 16 when they are online and it is recommended that parental control tools should be put in place.

No information collected from anyone under 18 shall be used for any marketing or promotional purposes.

Nor is anyone under the age of 18 allowed to enter into any competitions offered by any Run-Fast company, unless their parents or legal guardian provide prior written permission, sent by email or post direct to Run-Fast.

Does Run-Fast monitor your use of our website?

Yes. At times we collect non-personal information about your use of our website via the use of ‘cookies’ which are small text files placed and stored on your computer’s hard drive through your web browser to collect website visitor and user behaviour information. Most major websites employ the use of ‘cookies’. This process allows us to track and monitor how often someone visits our site and what aspects of it may most interest them. This then enables us to improve our website in order to enhance your experience as a customer and to improve the service that we provide to you. However, at no point throughout this process do we retrieve the personal information of visitors to our site, since the information that is collected by use of ‘cookies’ cannot identify you. You are able to visit our website and browse anonymously by modifying the cookies on your browser. However, if the cookies are disabled you will not be able to purchase anything, open an account, enter a competition, receive notifications and newsletters etc.

When does Run-Fast collect your personal information?

The personal information that you provide to Run-Fast will be used by Run-Fast, trusted third party service providers and contractors for the following purposes:-

To process your Run-Fast orders and enquiries

To register you so that you are able to receive Run-Fast newsletters, notifications, promotions, offers and discounts

To enable you to enter Run-Fast competitions

To enable you to open a Run-Fast account

To conduct research and develop Run-Fast as a business

When you register and open an account with Run-Fast, purchase any products, sign up for a newsletter, enter a competition or complete a survey, we will collect personal information about you. By participating in these types of activities you therefore consent to Run-Fast collecting and processing your personal information.

Can you unsubscribe?

When you register and open an account you will be given the option of opting-out of receiving email, text and postal notifications from us regarding our product range, changes to our website, Run-Fast news and promotions, competitions, discounts or sales.

If you choose to receive email, text and postal notifications from us you are confirming that you do not consider any such notification that you may receive as a breach of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

You can unsubscribe from receiving any Run-Fast notifications or newsletters by either clicking on the ‘Unsubscribe Here’ button on any of our email notifications or newsletters or by logging in to your account online and un-ticking the relevant contact options. Alternatively, you are very welcome to email us direct at contact@run-fast.net and ask us to remove you from the Run-Fast mailing list.

When, if ever, does Run-Fast disclose your personal information?

In certain circumstances, Run-Fast may be obliged by law to reveal your personal information to the police or any other regulatory or government body or a court of law for the purpose of assisting investigations into suspected illegal activities.

When we process your order, we are also obliged to send the personal information and financial details you have provided to a third party, namely the card payment service company. This is done solely to allow for your payment to be processed prior to despatch of your chosen items. At times we may also need to use your financial information, address and other personal information to verify you as the cardholder.

There may also be certain circumstances in which we may need to confirm or share your personal information with other third parties such as a manufacturer, for instance in the event of a recall of a product line, the return of a faulty product to a manufacturer or to an agent who is assisting in the organisation of a competition, amongst others. However, we will never do so without first obtaining your permission.

How will your personal information be stored by Run-Fast?

Your personal information will be kept on a secure server.

We confirm that Run-Fast will comply in full with all applicable and current English data protection and consumer legislation.

We also confirm that any personal information you provide to Run-Fast from which you can be identified will be held in accordance with the Data Protection Act 1998 and we will endeavour to ensure that the personal information we obtain and use will always be held, used, transferred and otherwise processed in accordance with our legal obligations.

How long will Run-Fast keep your personal information?

Run-Fast will keep your personal information only for as long as is necessary in order for us to provide you with products and/or services, to fulfil a legitimate business need or where otherwise required by law.

Can you amend the personal information you have provided to Run-Fast?

Yes - you can log in to your Run-Fast account at any time and amend your personal information, such as your address.

Links to other websites

Our website may provide links to other websites or resources which may be of interest to you. However, since these websites are run by third parties they may operate under different privacy practices or none at all. We have no control over the privacy polices of third parties, or indeed their use or disclosure of your personal information. Consequently, we cannot be held liable for any breaches of your privacy by others and we make no guarantees with regard to any third party websites.

Can I make a complaint?

You can make a complaint regarding any issue associated with Run-Fast keeping or using your personal information. Please inform us direct by email at contact@run-fast.net so that we have an opportunity to try and address the problem. However, you also have the right to submit your complaint to the Information Commissioner.

SECURITY

Your information is kept on a secure server. Our website also uses the latest encryption technology (SSL) methods to ensure your personal and financial information is kept safe and secure. One easy indication of this is apparent when you move to the Checkout where the webpage URL changes from http:// to https://. The insertion of ‘s’ confirms you have reached the secure part of our website. Your card number will also be encrypted when transmitted over the internet to help protect you in the unlikely event that your information is intercepted by a third party.

We will take all reasonable care to ensure your details are kept secure. However, in the absence of negligence by Run-Fast we cannot be held liable for any loss you may suffer in the event that a third party obtains unauthorised access to any information you provide when using our website.

QUESTIONS

If you have any questions regarding our privacy or security policies, do not hesitate to contact us at contact@run-fast.net