FAQ

Yes, but our online multi-ship option is currently undergoing redevelopment. You may contact our Consumer Affairs team to assist with your order. They can be reached at 1-800-522-3267, Mon-Fri 7am-5pm PST.

If you simply need to ship to one address while billing to another, please fill out the sections accordingly.

When can I expect my shipment?

Filling out the Shipping Fields will provide the available shipping options.For more information regarding holiday cutoffs and other situations that may affect delivery, click here.

What is UPS SurePost?

UPS SurePost is a hybrid UPS/USPS service that offers the reliability of UPS Ground service at a reduced cost, with service to residential addresses in all 50 States, PO Boxes and APO/FPO addresses.

Can I ship internationally?

​Currently we do not offer international shipping. However, you can visit our International Distributor page to find a store in your country.

Heat-sensitive Shipping

We want you to receive your order in the best possible condition. Specific items require special handling, including the use of cold packs (provided free of charge), and must be shipped during a specific time frame. UPS Expedited shipping is required in order to maintain the integrity of the cold pack. We only cold-pack items that are sensitive to heat, such as chocolates or gummis. Please refer to the shipping charts for exact shipping and delivery days. If you miss a shipping window, we'll hold your order until the following Monday so that your items aren't damaged in transit.

International Sales

To find international distributors, check our International Distributor Page.Our online Frequently Asked Questions (FAQ) section has many answers to commonly (and even not commonly) asked questions.