​We can repair or replace damaged water valves, meters, remote meter reading devices or other EPCOR equipment or appurtenances that are located on a customer's property.

Damage repair charge

actual cost

Customer missed appointment charge

​Applicable if you miss a scheduled appointment with an EPCOR representative.

Per missed appointment

$35.00

EPCOR missed appointment credit

​Applicable if one of our representatives misses a scheduled appointment with you without giving reasonable notice.

Credit to customer per missed appointment

$35.00

Access denied charge

​Applicable if you don't allow us access to read your meter for a six consecutive months.

Per month

$35.00

Hydrant permit charge

​Applicable to all of our customers who obtain water service through fire hydrants.

Hydrant application fee, annual, per permit

$85.00

Hydrant meter service charge, per month

$50.00

Consumption charge, per m3

$1.8888 (the multi-residential rate for consumption of 0 to 100 m3)

Construction service charge

​Applicable if you obtain water at a site during the construction period, prior to the premises going into account for billing.

Construction service charge*

$0.44/$1000 of construction cost

*Rates are payable in advance. No refunds.

​​Water Service turn-off/turn-on charge

Applicable if you request a water service to be turned on or off (excludes turn-on related to non-payment on account).

During regular hours

Required outside regular working hours​

Required within 48 hours of request​

Turn off
and turn on

$110

$160​

$240​

Water service turn-on after turn-off for non-payment charge

​Applicable if you require water service to be turned on after we've turned it off due to account non-payment. Account application fees will apply.

During regular hours, per site visit

$60

Required outside regular working hours, per site visit

$80

Required within 48 hours of request, per site visit

$120

Fire protection service charges

​Applicable if you live within the City of Edmonton and receive standby water service to your private fire protection installation.

Fixed monthly service charges

Fire Line Service Size

Monthly Charge

50 mm

$2.28

100 mm

$11.87

150 mm

$25.72

200 mm

$47.00

250 mm

$74.21

300 mm

$117.41

Truckfill service charge

​These rates are applicable if you obtain water from a truckfill site within the City of Edmonton municipal boundaries.

Current rates

Account application fee

$35.00

Consumption charge, per m3

$2.52

Future rates will be as follows starting April 1 of each respective year:

​Year

Rate (per m3)​

Rate (per 100 gallons)​

​2019

​$2.95

​$1.12

​2020

​$3.45

​$1.31

​2021

​$4.00

​$1.51

The new rate:

Reflects the true cost of the service. We analyzed the true cost of servicing the truckfill sites and found the price customers were paying for the service was much lower than the cost to provide the service. The true cost to provide the service is $4.00/m3 as truckfill sites require a great deal of regular maintenance to ensure the sites are safe and well maintained. This $4.00/m3 charge was approved in our rate application.

Is comparable to the rate for similar service in surrounding areas. The average residential and commercial rates for truckfill sites in areas surrounding the City of Edmonton are $3.92/m3 and $4.19/m3, respectively.

Will be phased in over a 4-year period for a more gradual transition into the new rates.

What does this mean for the average residential truckfill customer?

Based on our customer data over the years, the average residential household uses approximately 16 m3 of water per month. Starting on April 1, 2017, given that average usage, the
new rate change will equate to nearly $5.00 more per month per household.

Contact us

If you have questions about this rate change, please contact us at
(780) 412-4500.