I did call Customer Service to get the Soft Phone activated and spoke to the kid about my problem. He said he'll turn up the volume for me and it should be fine.

Don't worry. I didn't laugh.

Or you could learn to speak louder. We didn't think to ask you if you might be dozing off about 30 seconds into your calls. That could also explain why you can't be heard a few seconds after initiating a call.

So have you conducted the final experiment yet? From another post you made this morning, it seems the softphone is working fine -- but have you tried the Vonage phone again just to be sure the problem has not miraculously cleared up?

If the softphone passes the test and the adapter phone fails the same test at about the same time (to control for network congestion effects), I'd say it's time to pack up the adapter and ask for a return authorization number.

So have you conducted the final experiment yet? From another post you made this morning, it seems the softphone is working fine -- but have you tried the Vonage phone again just to be sure the problem has not miraculously cleared up?

If the softphone passes the test and the adapter phone fails the same test at about the same time (to control for network congestion effects), I'd say it's time to pack up the adapter and ask for a return authorization number.

Please let us know how this all comes out.

Fletcher

I only had time time make a few calls with the phone today, and as of yet I haven't had a problem. I'll keep my fingers crossed.