IIAA Limited Legal Dispute STATEMENT

In 2015 the UK distributor for Environ, Jane Iredale & the Advanced Nutrition Programme, the IIAA Limited, took the decision to impose a “marketing levy” on all it’s accounts that it deemed to have “National Reach”, we were told that it was non-negotiable and that it would be applied to everyone without exception. Our levy was set at an annual rate of £24,000 on top of the normal wholesale prices we were paying and although we argued against it at the time, we initially reluctantly decided to pay it in order to ensure the customer base we had built up over 8 years could still purchase these products at reasonable prices.

However in March 2016 this “levy” was increased with just 2 weeks notice to £36,000 per annum with a further increase to £48,000. We also now understand that the “levy” has not been applied uniformly to all IIAA Limited accounts with “National Reach” as we were originally told. Harvey Nicholls who sell Environ across their stores are not subject to this levy.

As this increase meant we would be forced to increase our prices to maintain the small profit margins we require as a business, we took the decision to contact the manufacturers and question the legality of the “levy”. These events have led to the IIAA Limited refusing to supply us with any more products from the 3 brands they represent.

We have tried to engage with the IIAA Limited in order to try and resolve the situation both amicably and in a professional manner, unfortunately this has not been achievable. In that time the IIAA Limited have refused to move on this matter and have sought to deflect the situation by involving us in there own internal issues and accusing us of illegal activity.

As a result of this we removed Environ and Jane Iredale from our National Award Winning Salons. We intend on now challenging the legality of this “levy” through the court system. It is anticipated that this will take some time.

The most important thing to us as a business is you, our customers. We want to be able to supply you with affordable results driven products, we can only do that with the support of distributors who manage these brands. All we can do at this stage is try to provide you with alternative products.

We have Dermaquest on the website, a highly concentrated range of products that will bring you the results you are looking for along with equally good products from Hydropeptide & Elemis, you will see alternative products on each of the individual product pages on the website.We also have YoungBlood mineral make-up on the site, which is a wonderful alternative to Jane Iredale and a brand many of our Jane Iredale customers are now enjoying using.

We would just like to thank each one of you for the support you have given us over the years in purchasing from us. We do hope that we have provided you with a service you are happy with. We do hope that you will continue to use us for all your skincare needs and we are on hand to offer advice over the phone or via the online consultation form.

We have reported this matter to the Competition Markets Authority who have confirmed they are looking into the matter as there could possibly be competition laws broken by the IIAA.

We will look to keep all of our customers informed with updates including full details of how we have been treated and the accusations laid at us by the IIAA when the legal process allows us to.

Kind Regards

The Beauty Time Therapies Team

Environ products are a highly active range of creams and serums, as such it is important to ensure that you are using the correct products for your skin and age.

You can view all Environ prices by registering on the website. To order Environ you MUST have completed the online consultation form at least once, which you can find by clicking here. Environ can then be ordered from us in the following ways:

Telephone - Call 01472 362 671 and we can take your order over the phone

or

Log into your account

Browse the Environ Range and select the products you wish to purchase

Request authorization of those products

We will then review your request, if you have completed the consultation process we will then approve the request and you will be notified of that fact. You can then log back into your account and purchase ONLY those Environ products you requested.

We are one of the UK's largest stockists of Environ products carrying the full range at all times. We are fully accredited/authorised UK stockists and this can be verified by contacting the iiaa on 0208 450 2020 who are the official UK Distributors for Environ products.

We use various Royal Mail services to deliver your order, these are dependent on the weight and value of your order.

You can track your order at www.royalmail.com/trackdetails. Most orders take between 2 – 5 working days to arrive, if you do not receive your order after that time please email us at sam@beautytimetherapies.co.uk.

All Environ, Youngblood & Hydropeptide orders placed before 3pm are despatched the same day, all Jane Iredale orders are despatched within 1 working day.

Under the Distance Selling Regulations you have the right to cancel your order for up to 7 working days after receiving it and receive a full refund.

If for any reason you are unsatisfied with your order, please Contact Us, quoting your name and the date ordered. We will do our utmost to try and resolve your issue. If we cannot, we will ask you to return the products to our Correspondence Address and once received we will issue a refund providing the items are unopened and undamaged. We do recommend that you send the items back via a tracked service.

Refunds are NOT given on any products that have been opened or/and used unless the item is faulty.

Funds will be credited into the same account that was debited.

If you wish to change an unopened item this will be done but will incur a charge to cover postage and packing plus any cost difference of the items.