The scroll function and the enlarge function on my laptop have stopped
working. Anything requiring only one-finger movement works fine. It's only
those movements using two fingers that have quit. I tried rebooting, restoring,
turning off the touchpad, turning it back on. I've search your website and the
internet for drivers, fixer programs, etc. Should I restore to the laptops out
of the box status? I have a Samsung and this is one of those restore options.
Please help. Once I found how to use the features of the touchpad, going back
to up and down arrows and pages and using the scrollbar just seems so much
harder. Maybe ignorance was bliss.

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In this excerpt from
Answercast #79, I look at a touchpad that is not allowing multi-touch
commands and how to find the right drivers.

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Touchpad multi-touch features

So, unfortunately... the features you're describing (we typically refer to
them as multi-touch) where you're using multiple fingers to indicate different
kinds of operations - pinch to zoom, two-finger scrolling - that kind of thing
- are not part of Windows.

They are not standard functionality on any version of Windows... maybe shy
of Windows 8, and even there, I'm not sure yet. They are very common in the
Apple. You'll find them standard on Apple equipment and you'll also find it
standard on most tablets, iPads, and so forth.

But Windows doesn't include that kind of functionality itself.

Touchpad drivers

However, the various and sundry touchpad manufacturers have included in
their drivers the functionality that you described. They've added it
at the driver level.

What that tells us then is that the problem you're experiencing is at the
driver level.

What I would do in your circumstance is I would go to the computer
manufacturer's website (Samsung in your case) and I would search for and
download the most recent drivers for your mouse and/or touchpad.

It may be "mouse and touchpad;" it may be "keyboard and touchpad" or the
touchpad may be a separate device. It depends on how the manufacturer decides to
bundle things.

I would download the latest drivers that involve the touchpad directly from
the manufacturer's website and reinstall those drivers. Very often, that will
restore the functionality. You may in fact also find that in Control
Panel, a new touchpad icon has appeared or has been re-enabled that
will actually allow you to configure things like the various different
multi-touch actions: what they do, how sensitive they might be and so
forth.

So, ultimately, that's the bottom line. Go to the manufacturer; look for
updated drivers for that touchpad.

Leo A. Notenboom has been playing with computers since he
was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed.
After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers
to common computer and technical questions. More about Leo.

what you need to do after you done using photoshop is to reset your mouse pointer.
Open Mouse Settings.
Click on The Device Settings Tab.
At the bottom of the window, there is a RESET DEVICE button.
click on it and that should sort it out.
its sad though that I have to do this always when I run Photoshop.....

The Solution is to reset your touch pad (Synopsis) device

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