Configured and enhanced several instances of the Vantive Help Desk Client/Server products; included creating new database objects, stored procedures and UNIX shell scripts to add functionality such as paging and e-mail notifications, locational redirection of functional problems, and an away/return system to redirect support calls to available resources.

Other tools used during this time include UDMS, ASK, FOCUS, Gupta SQLBase, Rochade repository, Gupta SQLWindows, MS Word, and MS Excel

1978-1984: Mountain Bell (became U S WEST) Denver, CO

Staff Manager

Responsible for pricing and computer projects associated with Local Access Services ($1B/year in revenue), including training and consultation regarding computer usage, pricing of Rural Access Services, pricing and cost studies for local coin service, demand analysis studies using "gravity models", and pricing of non-Rural construction.

Designed several new computer programs to increase the flexibility and speed of our pricing, cutting "critical path" time for rate cases from 3 days to 30 minutes and increasing accuracy from $10,000 to $1

Built the first pooled time series - cross sectional statistical model for toll services in Mountain Bell, converted Box-Jenkins computer programs to an in-house computer, trained others in the Box-Jenkins forecasting method, and developed several other statistical tools

1972-1975: Mountain Bell Denver, CO

Operations Analyst

Responsible for various projects for different departments

Designed a computer program for telephone operator forecasting (expected workloads and staffing needed every 15 minutes 2 weeks in advance), Estimated savings to company: $600k/year at 1973 rates.

Simulation of repair response, and production of some accounting reports for higher management.

1969-1972: Colorado School of Mines Golden, CO

Computer Lab Assistant

Taught FORTRAN programming to Engineering students

Publications and Presentations

"VM Tips and Tricks" at the 1987 International ORACLE User Group Conference.

Workshops at several local ORACLE User Group Meetings and at local MSDOS User Group meetings

"Practical Considerations for a Multi-User, Multi-Application ORACLE Installation" at the 1989 International ORACLE User Group Conference.

Several published articles on First Amendment issues, human rights, and theology, including the cover article in Liberty, March/April 1988.

Education

1968-1972 Colorado School of Mines Golden, CO

B.S., Mathematics.

Graduated with Highest Honors

Other Training

"Introduction to C++" and "Advanced C++", Arapahoe Community College, 1994-1995.

"Modern Techniques in Time Series Forecasting and Dynamic Model Building", August 1976, Princeton University, Princeton, NJ - a course on the Box-Jenkins method of analysis and forecasting. Dr. Box, one of the originators of the technique, was one of the instructors.

"Regulatory Economics" seminar series, May 1979, University of Wyoming

Church work - adult teacher in various churches from 1967 through 1993. I have also served as a church Board member, Youth Pastor, and as Financial Secretary.

Economic development - served 2 years on the Board of Directors of Mennonite Urban Ministry, including one year as Vice Chairman.

Human rights - active in Colorado Right to Life Committee since 1976, including two terms as State President and several terms as Denver President. Also have served on the Colorado Board of Directors and in various other capacities.

Christian Peacemaker Teams - served as a member of the Steering Committee and chairman of the Program Committee for the 1990 International Conference. As part of this conference, we collected donations for Denver food banks as an act of practical peacemaking.

Telecommunications History Group - member of Board of Directors since it began in 1992.