SUPPORT & UPGRADES

What is your support and upgrade policy?

Following your purchase, you will get unlimited, priority email and live chat support for 1 year, which you may renew at the end of the period.
You may also freely upgrade to all new versions which are released during your support term.
The support covers any questions you have and resolution of issues you encountered.
You may also receive assistance and tips to design your database in the most effective way possible.
When your support term is expired, you may extend it for another year and continue to receive priority support and
new version upgrades as well as bugfix updates.
Any special requests which require dedicated work like database design or data transfer/conversion are not included in default support
commitment and requires payment. Contact support if you have such requests.

How fast is your support?

Response times for email support may vary depending on severity and complexity of the issue, but historically,
majority of support requests got a reply within a few hours and rarely exceeded 24 hours.
Customers with an active support commitment get priority support. Emergency conditions also take higher priority.

What other ways of support do you offer? Can I call you?

You may use the online chat tool available on contact page to get immediate answers
to your questions or minor issues.

For issues that require investigation, you are recommended to contact by email.
In great majority of support cases, email has proved to be the most effective way of support.
Many issues require investigation, testing, request further for information or files/screenshots to better understand the issue.
This makes email communication much more productive and actually mandatory.

If you need phone access during working hours or you need your database to be designed for you,
you may contact one of the SpeedBase resellers and buy support contract that covers your requirements.

The replies I got for my support request was too technical / too basic to be helpful

Please note that, we do not have any idea about your technical background. So, suggested way of solution may look
too technical for some users while too basic/trivial for others. This is especially true when asking for design tips, where
different approaches exist. You are recommended to add a note about your technical level in your inquiries so we
can tune the answer to be most helpful for you.

The answer to my support request did not resolve the issue!

Please keep in mind that, some issues may require multiple steps of information exchanges before it can be fully understood and resolved completely.
You are expected to follow up your request and provide the requested information in order to get the issue resolved as quickly as possible.

When will the next version be available?

There are no predefined release dates, however, you may get an idea if you check the history of new version releases from
changelog page.

How do you handle bugs?

Non-critical bugs are fixed with the next release. In case of a critical bug which impacts the use of the software severely,
you will be offered a workaround solution if possible or a bugfix update depending on the issue.

INSTALLATION & DATABASE MAINTENANCE

What are the system requirements to run SpeeBase?

You may run SpeedBase on a typical consumer computer even as old as 10 years still with good performance. SpeedBase requires
Windows XP or later operating system and 1024x600 or higher screen resolution. You may keep your database on a computer or
an external storage device (NAS).
SpeedBase runs perfectly on Windows 7, 8, 10 as well as server editions. No other software or framework is required.

I am unable to download or run setup file!

Your operating system or a security software might be blocking the download. Many antivirus software are too quick to mark
most downloaded files as suspicious in the hope of catching unknown threats at the expense of generating false positives.
Should this case happen, you are recommended to temporarily disable your antivirus software and scan the downloaded
file using an online virus scanner like VirusTotal

How can I create an exact copy of my database?

Go to your data folder and then enter the folder "db". Locate your database file, create a copy of it and then rename.
You may then connect to the new database by modifying connection settings. Beware that you may easily forget which database
you are connected to and modify the wrong database file.

Can I install SpeedBase on Linux?

You may try using Windows emulation software to run SpeedBase on Linux, however this type of application is neither tested nor supported.

(Multiuser Edition) Do I have to install SpeedBase or any other software to my server?

No. You only need to install SpeedBase to the computers which will be used to access the database.
The database can however be stored on any computer or NAS without installing any software.

Can I run SpeedBase from a usb flash drive without installation?

No. SpeedBase requires to be installed to a computer with Windows operating system.

Which languages does SpeedBase support?

SpeedBase user interface is in English language for the moment. You may however save data in any languages except for right to left languages
like Arabic and Hebrew which are not supported for the moment.

What is the backend database infrastructure of SpeedBase?

SpeedBase uses Microsoft Jet Database engine (a.k.a. Access Database) in the backend. It is a native part of Microsoft Windows
operating system and does not require additional licensing or product installation.
Support for more database engines is planned for future versions.

Can I keep my database on a removable device like usb flash drives?

You may keep your database on an external hard drive or external SSD drive without any worries, however you are not
recommended to use a usb flash drive because these devices are known to be unreliable devices when intensive write operations occur like in a
database system.
Whichever type of storage you choose, it is a good idea to set your backup folder on a different drive (see preferences).
Decreasing your backup interval may balance the risk of a possible main drive failure.

What if I have to replace my computer or format hard drive? How to move SpeedBase installation and data to a new computer ?

You only need to copy your current data folder to the new computer and then install SpeedBase normally. After startup, you may need to adjust
connection settings to select your data folder in its new location.
Click here for detailed instructions.

Can I create and work with multiple databases?

Yes, but not recommended because of the possible inconvenience.
If you do so, remember that you will only receive the reminders created on the active database.

Can I use Dropbox, synch software or any virtual drive solution to share my database with other users?

No. These type of services do not create a real shared folder. Do not put your data folder into such type of folder otherwise
you will most likely lose data. They are however recommended as a backup target.

Is it possible to access different databases using a shortcut icon on the desktop?

Yes. Add the database file name as a command line parameter into the SB shortcut using the following format:
/db:filename.isdb
Beware that this will overwrite the information saved from connection settings window. Do not include path information with
the file name. The database will always be opened from data folder. Whenever you want to switch between databases, remember to
terminate the current instance by clicking "exit" from "data" menu.
If at a later time you decide to re-activate settings saved on connection settings window, you should remove this parameter
from the shortcut.

CONNECTION OPTIONS

Can I open SpeedBase database using any other database software?

It is not possible for any other database software to interpret the data structure of your database and display data
in the same way you see in SpeedBase.

Can I access my database remotely thru internet?

Can I access my database from mobile devices, tablets or web browsers?

SpeedBase requires a computer with Windows operating system. You may not access your database from mobile devices or web browsers.
For detailed information check the documentation about remote connection options.

Can I edit my data using third party software or direct SQL access?

Editing your data outside from SpeedBase is dangerous as you may easily turn your database
into an inconsistent state which may cause unexpected behaviors or it may become impossible to be opened by SpeedBase anymore.
In that case, the database cannot be repaired by technical support and you will have to restore your database
from a recent backup. This condition may limit or void your support commitment.

LICENSE & PRIVACY

Do you require online activation?

No. After your purchase, you will receive a permanent license key which you can use without internet connection.

I have a single user license for SpeedBase Professional. How can I add more users?

Note that SpeedBase Professional is a single user product. It is NOT possible to add more users by purchasing
another single user license. If you need 2 or more users to connect at the same time to the same database,
you should upgrade to multiuser (TeamWork) edition. You can do so by purchasing the item "Upgrade to TeamWork Edition"
from order page.

I have a multiuser user license for SpeedBase TeamWork. How can I add more users?

Purchase the item "Additional User License for SpeedBase TeamWork" from order page
and enter the number of additional users you need during your purchase. When your order is processed, the order information
will be matched with your existing customer profile and you will receive an updated license key by email. Your new license will contain
number of users of your older license plus number of users you just purchased.

I have a single user license. Can I install SpeedBase to my second computer?

Yes. You may install SpeedBase to your other computer provided that you are the sole user of the software.
Note that, with a single user license the software will not accept more than one connection to your database. So, if you keep your database
on a shared folder and connect from your second computer, you have to terminate SpeedBase on the initial computer
before starting it on the second machine.

Will my license key ever expire?

No. Your license key is valid life-time, it will never expire.

Can I still use my license after changing to a new computer or reinstalling operating system?

Yes. All you have to do is to install SpeedBase and enter your license code as before.

Do I need Microsoft Access Program to run SpeedBase?

No. The database infrastructure used by SpeedBase is a native part of Windows operating system and does not require licensing.

Does SpeedBase send or receive data thru internet for any purpose?

By default, SpeedBase sends a bug report to InfoLine servers whenever a runtime error was detected. This report only contains technical
information about the error and no user data or customer information is included.
SpeedBase checks for new version notifications and critical announcements if any.
You may disable these functions under the "privacy" section of preferences window.
SpeedBase also contains an online license verification component to minimize software piracy. None of the functionalities
mentioned here are essential for running SpeedBase, i.e. you may run SpeedBase on a computer without internet connection.

What type of information does the automatic bug reporting feature send?

The bug reports generated by SpeedBase consists of definition of error, code segment that generated the error,
SpeedBase version and Windows version. No user data is included in a bug report.

USAGE & TIPS

How can I safely change my database design without messing things or losing data?

Create a snapshot backup before modifying your database design. Make sure that
everything is working the way you want. If you are not completely satisfied, you may quickly restore your last backup with a few clicks.
If you want to experiment something, export first your design template to file, create
a new database with a new name and then import the design template to the new database. You may now safely make modifications
without hurting your actual database. When finished, you can return to your actual database by selecting it from connection settings
window and repeat the design changes if you want.

How can I change the title text of records?

By default, SpeedBase automatically selects data from one of the fields to display as record title.
You can choose the field you want from catalog properties window. Right click the catalog name,
select "Properties", select the desired field from primary field box. You are recommended to choose
the most descriptive field which preferably carries unique data like name, title or code.

Can I use SpeedBase to send and receive emails?

SpeedBase does not have email functionality. We believe that using software which is specialized
to email management is not only more effective but also much safer against various threats that might be hidden
inside an email body.
You may use COPY and EXPORT functions of SpeedBase in order to easily paste/attach data to emails.

What happens if two users attempt to change the same data at the same time?

When multiple users work on the same records, there is a possibility of a user making changes to a record
during the time frame another user opens and updates a record.
In this exceptional case SpeedBase will show a warning message to the latter (the user who saves later)
to prevent loss of changes made by the former.
The latter can then choose from one of the two options:
- cancel his/her own changes and reload the record updated by the other user
or,
- ignore changes made by the other user and overwrite them with his/her changes.

Is there any way to display much longer field names?

Field names cannot be longer than 25 chars. However you may choose to hide the field name and put a fixed label instead.
Labels can be as long as you want, can be put to any side of the field and allow you to customize its font properties.
See help about Form Designer.

How can I mark or emphasize critical data fields to ensure my users don't skip or misunderstand them?

Using form designer, you may hide a field label and put a label with striking color and font properties.
You may also put decorative items like colored rectangles in the background or a warning text to attract attention.
See documentation.

How do I modify print layout ?

How do I change or add new items in a dropdown selection (option list) box?

You may add or remove options from field properties window. Point your mouse on top of the option list box, click the red arrow
to show field menu, select "Field Configuration", select "Properties".

How do I delete an option item from an option list field which was assigned to a number of records?

Open field properties window, select the option and click delete button. If the option was not assigned to any record,
SpeedBase will only ask for confirmation, if it is in use, SpeedBase will ask you what to do with the associated records.
You may then choose to set these records either to another option or empty selection.

How can I display a text field as a clickable link for web or email addresses?

Open field properties window of the small text field, locate the title "Text Filter", select "Web Link" or "E-Mail".

Is there a way to access my instant message history?

Yes. Click "Database" menu, select "Catalogs". From catalog manager window check the box labeled "show system catalogs" at bottom.
Select "Message Box" from the list, click "Properties" button. Catalog properties window will open. Check there the box "Display in Catalog Tree" and save.
You may now access all of your message history from catalog tree.

BACKUP & RECOVERY

Does SpeedBase have backup functionality? How should I take backups?

Yes. By default SpeedBase takes daily database backups. However you may decrease the backup interval as low as 15 minutes for most
sensitive operations. For added safety, you should also take backups on external media.
See the documentation to understand key points to keep your data safe.

Do you have any recommendations to keep my data safe from disasters?

Set your backup folder (see preferences window) on a different drive than the drive where your database resides.
Using a virtual drive like Dropbox as the backup folder is also recommended as this can protect your data from most threats including hard drive failure,
theft and damages caused by malicious software.

How likely is my database to crash?

SpeedBase takes certain precautions to minimize the possibility of a database failure. Considering the diversity of possible scenarios
of a data loss like drive failure, accidental user actions, theft, physical damages, virus attacks etc, it is more efficient to rely on a good
backup system than focusing on a single type of threat.

SPECIAL REQUESTS

I am not confident about designing my database in the best way. Can you help me ?

Sure. Just send your questions and request support.
Include details about what you want to do, screenshots and your current design template if possible.
We will then send you recommendations to optimize your design to make it more comfortable and productive.
Contact support for more information.

How can I suggest new features or send feedback?

Any feedback or feature suggestion is welcome and appreciated. Please use the feedback form to submit them.
All submissions are saved and evaluated during following development cycles.

I am very happy using SpeedBase. Is there anything I can do to support you?

Tell your friends about SpeedBase. It would also be very appreaciated if you would send a few lines
of testimonial from this page to be published with other submissions.

Can you give me a discount ?

You may get a free lifetime SpeedBase Professional (single user) license for yourself if you generate a SpeedBase TeamWork
(multiuser) sale for your company.
For bulk purchases contact support.

ISSUES

Fonts or characters are not displayed correctly.

One of the following actions may fix this issue:
- Change the font name and size SpeedBase uses for the interface. You can make this modification from the "Appearance"
section of preferences window.
- If you have adjusted your computer to a high DPI setting, try choosing a
DPI setting
from one these whichever closest to your current setting: 100%, 106%, 115%, 125%, 135%, 150%.