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What is friendly credit and emergency credit and how do I get it?

Friendly credit

Our friendly credit means that we’ll continue to supply you if you’ve run out, even at less social hours.

To give you enough time to buy a top-up, friendly credit is given automatically on:

Weekdays - if your emergency credit runs out after 4pm (winter) or 5pm (summer), Monday to Thursday, the supply will stay on until 8am* the following day.

Weekends - if your emergency credit runs out after 4pm on a Friday, the supply will stay on until *8am the following Monday.

Holidays - friendly credit will not run out on any of the following dates and your supply will stay on until 8am* the following working day: 1st January, 17th March, 12th July and 25th December.

* 11am (winter) and 12pm (summer) with Economy 7, extended friendly credit and for other tariffs on request

Remember, the next time you buy electricity, the amount of emergency credit and friendly credit used will be deducted from your balance.

Emergency credit

When you turn the low-credit warning sound off you will automatically get £1 emergency credit. If you do not turn the warning sound off, your supply will switch off. Should this happen, simply press any button and your £1 emergency credit will come back on after a few seconds.

My top-up code is being rejected

I’ve bought electric with the wrong Keypad card – what do I do?

If the card you have used belongs to a family member, close friend or landlord you should sell the top-up code to them and then purchase a new code for yourself using the correct Keypad card.
If you don't know whose card or premise number you have used please contact us on 03457 455 455.