Using just a few words and some simple symbols, they show clearly what happens at each stage and how this affects other decisions and actions. In this section, we look at how to create and use flow charts, and explore how they can help you to solve problems in your processes.

To draw a flow chart, identify the tasks and decisions that you make during a process, and write them down in order. Then, arrange these steps in the flow chart format, using the appropriate symbols. Finally, check and challenge your flow chart to make sure that it accurately represents the process, and that it shows the most efficient way of doing the job.

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