Privacy Policy

PRIVACY NOTICE

Your privacy is important to Forestry Timber Export Sdn Bhd and Forestry Timber Resources Sdn Bhd (which includes all its subsidiaries, related and/or associated companies) (“Company”, “we”, “us” or “our”). This notice explains how we collect, process and use the information you provided to us via this website pursuant to the statutory requirements of the Personal Data Protection Act 2010 (“PDPA”). The terms of this notice is to be read together with our Privacy Policy.

WHAT INFORMATION DO WE COLLECT?

We do not collect your personal information such as your name, address, phone number, email address, etc, unless you choose to fill out a ‘Contact Us’ form found on our website or when you contact us directly in order for us to respond to your enquiries, provide you with information and/or updates on products, services and/or promotions offered by us and selected third parties.

We do automatically collect certain non-personally identifiable information when you visit our website, such as the type of browser you are using and the pages you are visiting.

HOW DO WE NORMALLY USE SUCH INFORMATION WE COLLECT?

We may occasionally use non-personally identifiable information to analyze site usage (such as aggregated information on the pages visited by our users), which allows us to improve the design and content of our website.

As for your personal information, we will only use it to respond to your inquiry or contact you. We will not share, rent or sell your personal information outside the Company, except where we are required to share your personal information with any third parties who provide services on our behalf.

It is possible, although unlikely, that we might be forced to disclose your personal information in response to legal process or when we are required by law, a court order or a law enforcement agency’s request. It is a legal obligation that applies to anyone anyway.

WHAT IS OUR MARKETING AND OPTING OUT POLICY?

If you have given us your permission, we may send you newsletters or updates only by way of email. We do not disclose, rent, sell or otherwise make available your personal information to third parties for direct marketing purposes.

You may select whether or not you wish to continue to receive newsletters or updates. In addition, you may “opt out”of receiving any newsletters or updates from us by following the unsubscribe instructions or using the unsubscribe links within the emails we send.

WHAT IS OUR COMMITMENT TO SECURITY?

We employ security measures to prevent unauthorized access to information that we collect online. However, we cannot guarantee the security of your personal information.

WHAT ARE YOUR RIGHTS?

You have a right to request access to, request a copy of, and request a correction of personal information and to contact us with any inquiries or complaints in respect of your personal information. Subject to our right to rely on any statutory exemptions and/or exceptions to collect, use and disclose your personal information, you have the right at any time to request us to limit the processing and use of your personal information, including for any form of direct marketing.

We reserve the right to revise this notice or our Privacy Policy or any part of it from time to time. Please review the notice periodically for changes. Any such revision or amendment will only apply to personal data collected after we have posted the revised Privacy Notice or Privacy Policy.

This Privacy Notice is issued in both English and Bahasa Malaysia in accordance with Section 7(3) of the PDPA. In the event of any inconsistencies or discrepancies between the English version and the Bahasa Malaysia version, the English version shall prevail.

To process, administer and/or manage your relationship with us, we will necessarily need to collect, use, disclose and/or process your personal data. This Privacy Policy applies to personal data about you (our customers, distributors, suppliers, contractors, service providers, business partners, etc) and/or individuals provided by you, possessed by us or that we obtain about you, whether now or in the future. We will only process your personal data in accordance with the Personal Data Protection Act 2010, the applicable regulations, guidelines, orders made under the Personal Data Protection Act 2010 and any statutory amendments or re-enactments made of the Personal Data Protection Act 2010 from time to time (collectively referred to as the “PDPA”) as well as this Privacy Policy.

If you are a corporate entity/an organisation, references to the term “you” and “your” shall also include your employees, representatives and agents.

The PDPA requires us to inform you of your rights in respect of your personal data that is being processed or that is to be collected and further processed by us and the purposes for the data processing. The PDPA also requires us to obtain your consent to the processing of your personal data. In light of the PDPA, we are committed to protecting and safeguarding your personal data.

We reserve the right to modify, update and/or amend this Privacy Policy from time to time with reasonable prior notice to you. We will notify you of any amendments via announcements on the Site. Please check the Site from time to time to see if there are amendments to this Privacy Policy. Any amendments to this Privacy Policy will be effective upon notice to you by posted on our website and can be viewed at our Site. You are encouraged to visit our Site from time to time to ensure that you are aware of our latest policies in relation to personal data protection by continuing to communicate with us, use our services, purchase our products and/or access to the Site after being notified of any amendments to this Privacy Policy, you will be treated as having agreed to and accepted those amendments.

It is necessary for us to collect and process your personal data. If you do not provide us with your personal data, or do not consent to this Privacy Policy or any amendments to this Privacy Policy, we may not be able to render all services to you.

COLLECTION OF PERSONAL DATA

The term “personal data” means any information in our possession or control that relates directly or indirectly to an individual to the extent that the individual can be identified or are identifiable from that and other information in our possession such as name, email address, etc. The types of personal data collected depend on the purpose of collection. We may “process” your personal data by way of collecting, recording, holding, storing, using and/or disclosing it.

Your personal data may be collected from you during your course of dealings with us in any way or manner including pursuant to any communications made from/with us. We may also collect your personal data from a variety of sources, including without limitation, at any meetings, events, seminars, conferences, road shows, customer satisfaction surveys organised and/or sponsored by us, as well as from publicly available sources.

PURPOSE OF ACQUIRING AND PROCESSING YOUR PERSONAL DATA

The personal data as provided/furnished by you to us or collected by us from you or through such other sources as may be necessary for the fulfilment of the purposes at the time it was sought or collected, may be processed for the following purposes (collectively referred to as the “Purposes”):

to provide you with information and/or updates on our products, services, events, organised by us and selected third parties which may be of interest to you from time to time by email, social media and/or any other appropriate communication channels;

to send you seasonal greetings messages, newsletters from time to time;

to send you invitation to events and promotions and product launch events as well as conferences;

to share any of your personal data with the auditor for our internal audit and reporting purposes;

to communicate with you and to maintain and improve customer relationship;

to maintain and update internal record keeping, files and contact lists;

to meet any applicable legal or regulatory requirements and making disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular or code applicable to us;

to comply with or as required by any request or direction of any governmental authority; or responding to requests for information from public agencies, ministries, statutory bodies or other similar authorities;

to enforce or defend our rights and your rights under, and to comply with, our obligations under the applicable laws, legislation and regulations;

for internal administrative purposes;

for our storage, hosting back-up (whether for disaster recovery or otherwise) of your personal data, whether within or outside Malaysia or worldwide; and/or

for other purposes required to operate, maintain and better manage our business and your relationship with us, and you agree and consent to us using and processing your personal data for the Purposes in the manner as identified in this Privacy Policy. If you do not consent to us processing your personal data for one or more of the Purposes, please notify us at the contact details below.

CONSEQUENCES OF NOT CONSENTING TO THIS PRIVACY POLICY

The collection of your personal data by us may be mandatory or voluntary in nature depending on the Purposes for which your personal data is collected. Where it is mandatory for you to provide us with your personal data, and you fail or choose not to provide us with such data, or do not consent to the above or this Privacy Policy, we will not be able to provide our products and/or services.

DISCLOSURE OF YOUR PERSONAL DATA

We will not sell, rent, transfer or disclose any of your personal data to any third party without your consent. However, we may disclose your personal data to the following third parties, for one or more of the above Purposes:

the Company’s group of companies including the Company’s subsidiaries, related and/or associated companies;

any person under a duty of confidentiality to which has undertaken to keep your personal data confidential which we have engaged to discharge our obligations to you;

our auditors, consultants, lawyers, accountants or other financial or professional advisers appointed in connection with our business on a strictly confidential basis, appointed by us to provide services to us;

any party nominated or appointed by us either solely or jointly with other service providers, for purpose of establishing and maintaining a common database where we have a legitimate common interest;

data centres and/or servers located within or outside Malaysia for data storage purposes;

storage facility and records management service providers;

our business partners, third party product and/or service providers, suppliers, vendors, distributors, contractors or agents, on a need to know basis, that provide related products and/or services in connection with our business, or discharge or perform one or more of the above Purposes and other purposes required to operate and maintain our business;

any other person reasonably requiring the same in order for us to operate and maintain our business or carry out the activities set out in the Purposes or as instructed by you.

YOUR RIGHTS

To the extent that the applicable law allows, you have the right to request for access to, request for a copy of, request to update or correct, your personal data held by us. We may charge a small fee (such amount as permitted by the PDPA) to cover the administration costs involved in processing your request to access your personal data. Notwithstanding the foregoing, we reserve our rights to rely on any statutory exemptions and/or exceptions to collect, use and disclose your personal data.

You have the right at any time to request us to limit the processing and use of your personal data (for example, requesting us to stop sending you any marketing and promotional materials or contacting you for marketing purposes).

In addition, you also have the right, by notice in writing, to inform us on your withdrawal (in full or in part) of your consent given previously to us subject to any applicable legal restrictions, contractual conditions and a reasonable duration of time for the withdrawal of consent to be effected. However, your withdrawal of consent could result in certain legal consequences arising from such withdrawal. In this regard, depending on the extent of your withdrawal of consent for us to process your personal data, it may mean that we will not be able to continue with your existing relationship with us or the contract that you have with us will have to be terminated.

RETENTION OF YOUR PERSONAL DATA

Any of your personal data provided to us is retained for as long as the purposes for which the personal data was collected continues; your personal data is then destroyed or anonymised from our records and system in accordance with our retention policy in the event your personal data is no longer required for the said purposes unless its further retention is required to satisfy a longer retention period to meet our operational, legal, regulatory, tax or accounting requirements.

SECURITY OF YOUR PERSONAL DATA

We are committed to ensuring that your personal data is stored securely. In order to prevent unauthorised access, disclosure or other similar risks, we endeavour, where practicable, to implement appropriate technical, physical, electronic and procedural security measures in accordance with the applicable laws and regulations and industry standard to safeguard against and prevent the unauthorised or unlawful processing of your personal data, and the destruction of, or accidental loss, damage to, alteration of, unauthorised disclosure of or access to your personal data.

We will make reasonable updates to its security measures from time to time and ensure the authorised third parties only use your personal data for the purposes set out in this Privacy Policy.

The Internet is not a secure medium. However, we will put in place various security procedures with regard to the Site and your electronic communications with us. All our employees and data processors, who have access to, and are associated with the processing of your personal data, are obliged to respect the confidentiality of your personal data.

Please be aware that communications over the Internet, such as emails/webmails are not secure unless they have been encrypted. Your communications may be routed through a number of countries before being delivered – this is the nature of the World Wide Web/Internet.

We cannot and do not accept responsibility for any unauthorised access or interception or loss of personal data that is beyond our reasonable control.

TRANSFER OF YOUR PERSONAL DATA OUTSIDE OF MALAYSIA

Our information technology storage facilities and servers may be located in other jurisdictions outside of Malaysia. This may include, but not limited to, instances where your personal data may be stored on servers located outside Malaysia.In addition, your personal data may be disclosed or transferred to entities located outside Malaysia or where you access the Site from countries outside Malaysia. Please note that these foreign entities may be established in countries that might not offer a level of data protection that is equivalent to that offered in Malaysia under the laws of Malaysia. You hereby expressly consent to us transferring your personal data outside of Malaysia for such purposes. We shall endeavour to ensure that reasonable steps are taken to procure that all such third parties outside of Malaysia shall not use your personal data other than for that part of the Purposes and to adequately protect the confidentiality and privacy of your personal data.

WEBSITE

External links

If any part of the Site links you to other websites, those websites do not operate under this Privacy Policy and we do not accept any responsibility or liability arising from those websites.

Likewise, if you subscribe to an application, content or a product from our strategic partner and you subsequently provide your personal data directly to that third party, that personal data will be subject to that third party’s privacy/personal data protection policy (if they have such a policy) and not to this Privacy Policy.

We recommend you to read and understand the privacy/personal data protection statement/policy posted on those other websites in order to understand their procedures for collecting, processing, using and disclosing personal data and before submitting your personal data to those websites.

Cookies

We employ an industry standard technology called “cookies”. The cookie is a small piece of information stored on the hard drive of your computer or device for record-keeping purposes, and is used by us to track your visits to the Site. Cookies may be used to save your preferences for your ease and convenience when using the Site. Third party advertising networks may issue their separate cookies to your hard drive when serving advertisements.

The type of anonymous click stream data collected by us through the cookies may include your Internet Protocol address, web browser software, date and time of visit to the Site, and whether your requests (including search requests and clicking on links to parts of the Site) were met successfully. All such information collected through cookies are not personal data and you cannot be identified from this information. Such information is only used for the purpose of managing and creating a better user experience, analysing the traffic on the Site and to identify areas for improvement on the Site.

The use of cookies is now an industry standard, and you will find them used on most major websites. Most browsers are initially set up to accept cookies. If you prefer, you can reset your browser either to notify you when you have received a cookie, or to refuse to accept cookies. You should understand that certain features on the Site will not function properly if you set your browser to not accept cookies.

CONTACT DETAILS

If you have any questions about this Privacy Policy, or have any further queries, or would like to make a complaint or data access or correction request in respect of your personal data, you may contact us at the contact details below:

Accuracy of colour and wood characteristics: whilst we have made every effort to ensure the colours and wood characteristics displayed on our website are as accurate as possible these images may vary from the actual product.