Case Studies

Latest Case Studies

Strategic Account Manager – “Service Improvement”

Hayakawa UK is a leading global manufacturer of wire harnesses, supplying to a wide range of industries, including automotive, rail and consumer goods.

We continually enhance our service offering to respond to market trends and customer demands. We identified the need to increase our response rate to support our growing customer base. To ensure we deliver products within our customers’ required timescales, we allocate a key manager to each of our strategic customers.

Dedicated customer focus:

Every account manager is responsible for ensuring all client requests are met in a cost effective and timely manner, managing the project effectively from conception to production and beyond.

The account manager provides a single point of contact for the customer. The customer is able to contact its account manager to help with any issues, knowing they have the support of a global team ready to help.

Strong business relationships are maintained by the account managers who ensure they respond rapidly to customer requirements, provide cost benefits and achieve full satisfaction at all times.

We have received a positive response to our account management service. Our customers like having one point of contact and feel assured they will receive the highest level of service every time they call to place or discuss an order.

Industrial Vehicle Application – Cost Saving (VAVE) Exercise

Hayakawa UK continually seeks to identify the most cost-effective solutions for its clients. We evaluated and adapted elements of our manufacturing process to provide significant cost savings for a key customer.

Following an in-depth analysis of our supply chain, we carried out a VAVE cost saving exercise to significantly reduce our customer’s costs.

VAVE, Value Analysis and Value Engineering, is an efficient decision making tool that can be applied to a wide variety of applications to establish alternative solutions to secure essential functions in a cost effective manner.

Driving innovation:

From our analysis, we were able to identify four key areas where we could save money for our customer:

1. Removal of unnecessary components: the historical design of harnesses meant that certain features were no longer required for the latest versions of equipment.

Our customer was very happy with the amount we were able to save on its harnessing solutions. The Operations Director commented, “We were already happy with Hayakawa’s service and deliverables but when they pro-actively informed us they could save us further costs, I was understandably delighted. This is just one example why we see Hayakawa as a key supplier in our supply chain and look forward to a long and profitable business relationship for many years to come.”

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As a quality focused electronics specialist, Hayakawa UK manufactures and supplies high performance electronic cabling and wire harness solutions. We have the technical expertise and experience to design and manufacture custom products for global companies operating across a host of sectors, including automotive, rail, renewables, lighting and manufacturing. At our dedicated wire and cable assembly facility, we value engineer solutions that will enhance the performance of your products.