Shocking treatment by skydemon

I'm a little bit shocked with this. I got a sky demon account and it stopped working for me. Wouldn't let me log in. I emailed them and after a few emails they told me they were stumped and had a few others with a similar problem. They emailed me then asking me to renew which obviously I'm not going to do if it didn't work for me and the girl that emailed me back said I was basically lying and her her notes didn't corroborate my story. I sent her back her own emails and asked her to confirm that they were aware I had a problem, the account wasn't used (couldn't be) and that they were not willing to even give me an extension on it if I got it to work on my phone and she just emailed back saying.. "I already consider this matter closed"

Grand product till you have a problem... Wouldn't hold my breath if you have to deal with them..

To be fair, the product is outstanding and has helped a considerable number of pilots navigate the skies safely. I've used them for years and have never had a complaint regarding the service received. Many of my students and other instructors that use it only say good things.

To be fair, the product is outstanding and has helped a considerable number of pilots navigate the skies safely. I've used them for years and have never had a complaint regarding the service received. Many of my students and other instructors that use it only say good things.

I hope you can reconcile your differences amicably.

It seems to be only Samsung users have the issue. I was reading through the reviews on the app store. Seems common enough.

Found Skydemon good, but a little lacking especially from a met POV... Switching to foreflight who are about to launch properly in Europe... Seen some of the Beta stuff, looks good and offers Bluetooth connectivity.

Foreflight is very good but a bit much for your average common-or-garden VFR pilot.

I've been a very happy Skydemon user (apple) for 5 years, never had an issue. Get's a bit clunky when you have multiple devices sometimes depending on what i've been logged in on but it normally sorts itself out.

I found Sky Demon to be similarly unhelpful/arrogant. They didn't like the name of my email account ([email protected]) and refused to let me have a demo, despite it being one of my regular accounts. I emailed them politely to point out it was real, in use everyday as my 'shopping account' and that I was intending to trial their software with a view to subscribing, which was absolutely true. I had a european trip the next week and wanted to see if it was any use in actual conditions before I subscribed. Never even had the courtesy of a response. Life is too short to deal with people like that.

SD is a very good product but can be a bit of a Pied Piper. If you look at the developmental history they astutely engaged the market from the outset, thus encouraging a sense of community ownership from the outset. Unfortunately, if someone questions the direction there are enough loyal followers who will shoot you down before you even get to the company.

Don't get me wrong SD is very good, but the reality is that other products are as good/catching-up/better in some areas. If SD is to retain the market share, it needs to continue development, take a foray into proper IFR stuff (rather than providing a few charts) and keep it's competitive pricing. Furthermore, like any business, one bit of bad press, in this case customer service, has a disproportionate impact. One would hope that Tim Dawson has an eye on all the flying forums, not just the one frequented by SD disciples.

Like Duchess Driver, I now use Foreflight which is a far more polished product and will, if they ever choose to fully embrace the European VFR market, knock SD for six. Garmin Pilot is also worthy of mention here.

Conversely, when I registered for the SkyDemon free trial and didn't use it they gave me another month free of charge. As with most things on life if you approach people in a reasonable manner you get a reasonable response. I've no particular connection with them other than to be a happy customer.

I notice Finphel has gone quiet since I asked him to substantiate his claim of being called a liar. I feel sorry for companies/people on the receiving end of these histrionic accusations from people who create an account just to sling mud. Maybe Finphel might like to tell us who he/she really is so as to level the playing field?

CGB, yes, Foreflight does seem to be a better product. If they gave the choice of the region that you get FOC rather than making it USA, then it would be getting much more traction I would think. Likewise it is only for Apple products. Instantly limiting on market share.

Finphel, you have clearly misunderstood or elaborated for effect, your encounter with SD's customer support. The young lady concerned is simply the most helpful, knowledgeable, pleasant and nicest person imaginable. I cannot imagine her being anything other than honest and straightforward in her dealings with you.

If, conversely, you had been directed to the owner and developer, he would have listened intently to your case and then told you exactly where to get off on the basis of their back office functionality. That's why he leaves the delightful Ms H to handle difficult customers like yourself.

I too operate SD on a Samsung Tab device and can honestly say I have never encountered an issue but I sleep easy at night knowing the SD's customer support is second to none should I ever have an issue.