IT Support Technician (Customers, HW, Network, SW)

Support Administrator (SA) will be primarily responsible for administering end user hosting environments. This position will require a broad and deep knowledge of server hardware and software, virtualization technologies, and advanced knowledge of Internet and networking technologies, as well as full knowledge of all services that Hosting offers to its customers. The SA will also need to be able to learn new software in order to assist clients as needed. They will demonstrate the best in terms of troubleshooting and documenting issues.

Responsibilities:

Have a customer centric and positive attitude towards customer issues

Be able to expand their skill sets daily and challenge themselves and their coworkers by working on and solving customer issues

Act as a customer advocate

Collect and understand the customer's end goals beyond the scope of "break/fix" support

Work closely with internal teams on customer impacting issues and escalate when appropriate

Serve as a liaison for colocation customers assigned to their support group

Compile root cause analysis reports on server incidents

Complete software upgrades

Setup high availability configurations and troubleshoot them

Assist in creating technical solutions for hosting clients such as upgrade and migration plans

Work with other staff members to effectively and efficiently solve client issues

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

VIEW JOBS12/10/2018 12:00:00 AM2019-03-10T00:00Company Information
PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!
Division Information
Dynacraft, a PACCAR Company, is headquartered in Algona, WA. Dynacraft is a diversified global manufacturer of PACCAR medium- and heavy-duty truck parts sold under Kenworth, Peterbilt, and DAF nameplates. For more than forty years, Dynacraft has provided the company's truck divisions and PACCAR Parts service parts division with high quality components, subassemblies, and specialized services. Dynacraft has production facilities in Algona, WA, Louisville, KY and Plano/McKinney, TX.
Requisition Summary
This person will interact closely with various departments in the warehouse regarding Information Technology at our Louisville, KY facility.This position is an evening shift position.
Job Functions / Responsibilities
Provide workstation hardware and software installation, troubleshooting and maintenance. Assist with deployment and maintenance of local area network hardware and software components. Responsibilities will include organizing and prioritizing work activities to meet department schedules, managing assigned projects, implementing and maintaining IT security procedures, and making recommendations concerning enhancements of department and division policies and procedures. This position requires the ability to respond to a diverse set of problems; often without the guidance of established procedures. Range of interpersonal contact will include local and division management and staff, Information Technology Division - Renton, and other PACCAR division personnel.
* Provide technical support and guidance to end users for production floor and other business applications.
* Install and maintain standard PC hardware and software, including MS Windows10, Office Suite 2016, and Office 365.
* Provide support and troubleshooting for printers, mobile computers, barcode scanners, wireless computer-scanners and other devices.
* Assist with the maintenance of PC software license records.
* Assist with technical support for the LAN and wireless subsystem.
* Train customers on the use of PC software and operating systems.
* Assist with refreshing and documenting work instructions dealing with Information Technology.
* Assist with maintenance of department records including hardware assignment, hardware/software configuration and IP addresses.
* Support Implementation and enforcement of company policies and procedures pertaining to information technology resources.
* Arrange and oversee installation, repair and maintenance of hardware, cabling, and software.
* Provide technical support for intranet, internet services, and SharePoint.
Qualifications
* Good verbal and written communication skills.
* Self-motivated, well organized, flexible and able to handle the pressure of a high-volume operation.
* Ability to effectively work with employees at all levels of the organization.
* Experience with laserjet, handheld, and thermal Zebra printers preferred.
* Experience with desktop and laptop computer troubleshooting and imaging preferred.
* Experience with configuration and troubleshooting of Handheld Computer equipment preferred.
* Manufacturing and/or distribution experience preferred.
* Knowledge of MS Office Suite (Outlook, PowerPoint, Word, Excel, Access, and OneNote).
* Working knowledge and understanding of Windows networking and Operating Systems including web protocols, WINS, DNS, DHCP, TCP/IP, DFS, AD, virtualization, storage, and replication is desired.
* Experience with pick-to-light systems is desired.
* Working knowledge of SQL, .NET, and SSIS is desired.
* Ability to work a flexible work schedule.
Education
* Bachelor's Degree in Information Systems, Information Technology, or related field desired.
Additional Job Board Information
PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
Nearest Major Market: Louisville
Job Segment: Technical Support, Technician, Night, Network, Warehouse, Technology, Operations, Manufacturing
PaccarLouisvilleKY

VIEW JOBS12/7/2018 12:00:00 AM2019-03-07T00:00Description
The Help Desk Support Technician 3 provides support to end users for computer, application, system, device, access and hardware issues. The Help Desk Support Technician 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.
Responsibilities
The Help Desk Support Technician 3 identifies, researches and resolves technical problems of moderate complexity. Responds to telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.
Required Qualifications
* High School Diploma
* 1-3 years of help desk support experience
* less than 2 years of leadership experience
* Effective verbal and written communication skills
* Effective problem-solving skills
* Proficient in use of Microsoft Office products
* Must be eligible for Government Security clearance
Preferred Qualifications
* Associate's or Bachelor's Degree in Computer Science, Information Technology or a related field
* Understanding of IT systems and functions with preferred previous work experience in the IT field
Additional Information
Scheduled Weekly Hours
40Humana Inc.LouisvilleKY

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