A-Z Guide

Alcohol and beer will be served at most Chaifetz Arena events to those 21 years and older, and everyone may be required to show proof of age.

Chaifetz Arena does not allow outside food and beverage into the arena.

Guests are prohibited from leaving the arena with alcoholic beverages purchased inside.

Animals are not permitted for entry into Chaifetz Arena. Accommodations will be made for patrons requiring the assistance of a trained, harnessed, and housebroken service animal. Please contact our Guest Services Department if any accommodations are required by emailing us at ChaifetzGuestServices@slu.edu.

Patrons are suggested to make their requests ahead of time by calling 314-977-5000.

Headsets and receivers are available at no charge at our main Guest Service Booth on the Concourse by Section 103. A driver’s license, credit card, or some form of identification will be required as a deposit.

All bags (camera bags, purses, backpacks, etc) will be subject to search upon entering Chaifetz Arena.

Large bags, coolers, backpacks and sealed packages (including gifts for performers and or athletes) of any kind are not permitted with exceptions allowed for guests that require a larger bag for medical or childcare needs. All permitted oversize bags will be subject to thorough inspection by DPS.

All bags larger than 14" x 14" x 6" (i.e. backpacks, suitcases, beach bags, etc.) will be prohibited from entry into the arena.

Handheld banners and signs 11"x17" or smaller are typically welcome at Chaifetz Arena as long as it does not disrupt the view or experience of any other fan and the content is tasteful. Some events may specify banners and signs to be prohibited. Banners and signs are subject to search and may be confiscated if messages are inappropriate. Banner poles and sign sticks are not permitted.

If hanging signage or hanging banners are approved for an event or competition, guests and clients are allowed to hang signs up on finished surfaces only using “painters” tape or zip-ties. No duct, packaging or other form of adhesive is allowed as it will cause damage to the finished surfaces.

All signage must be approved by both the building and the client hosting the event to be permitted. Please see the event manager for permissions for the event you are attending.

Still personal, non-professional cameras with a lens smaller than 6 inches are allowed inside Chaifetz Arena for selected events. Video recording devices, audio recording devices, GoPro cameras, monopods, tripods, selfie sticks, and cameras with telephoto or interchangeable lenses (professional photography equipment) are not permitted inside Chaifetz Arena at any time. Video recording on any device and/or flash photography is prohibited at all times. This policy will be strictly enforced and management reserves the right to deny any electronic device at their discretion.

All catering is provided in-house through Delaware North. Tours traveling with catering can service artists and crew, backstage only, but ticketed guests and club, suite and restaurant areas are the exclusive domain of in-house caterer. For more information and details, contact DNC.

For most events, children 24 months of age and under will not require a ticket for entry into Chaifetz Arena, however must occupy the seating area or lap of one (1) ticketed adult. Please note, some events (family shows or those intended for children) will have a different child admissions policy, and may require children under 24 months of age to have a ticket for entry.

Chaifetz Arena does not provide an area to check coats or personal belongings. Nor are we responsible for any property that is lost, stolen, or damaged.

Chaifetz Arena has exclusivity over all food and beverages served and consumed throughout the facility. The tenant, exhibitors, or their representatives may not sell food and beverage items at any time with the expressed written consent of the General Manager. Patrons may not bring food and beverages onto the premises at any time. Concession stands are located throughout Chaifetz Arena and are operated by DNC. All arrangements for serving food and beverages, and sale of concessions should be made through DNC.

Door opening times for Chaifetz Arena events will vary by event. Generally, doors for concerts will open 60 minutes prior to an event.

All guests in attendance are required to wear a shirt, shoes at all times for their own safety. Chaifetz Arena management reserves the right to deny entry to guests wearing clothing items displaying offensive text and/or images.

For the safety of our guests and visitors, the operation of drones, unmanned aircraft and remote controlled aircraft at Chaifetz Arena is strictly prohibited without the advance written consent of management. Violators may be subject to civil and criminal penalties.

There is an area for disabled drop-off on the west side of Compton Avenue next to Chaifetz Arena. This area is marked with signs and orange cones during events. This area is not for taxis, uber, or lyft. Groups traveling on buses may utilize the drop off, but must arrange alternate parking.

Chaifetz Arena's goal is to provide a safe and enjoyable atmosphere by using installed automated security systems and appropriate security operating plans. Trained Guest Services and Security personnel will ensure the security and safety of all guests, performers, employees and occupants of Chaifetz Arena. In the case of an emergency, guests must comply with directives from venue staff regarding arena operations and emergency response procedures.

The distribution of promotional items, flyers, or printed materials is not permitted without written permission of Chaifetz Arena and/or its tenants. The sampling and distribution of products is prohibited inside and outside of the building.

Chaifetz Arena rarely cancels or postpones events due to inclement weather. Please be advised that tickets for all events are sold on a non-refundable and non-exchangeable basis. This stipulation is clearly marked on each ticket. Should a decision be made to cancel or postpone an event, this information will be posted as soon as it is determined.

Chaifetz Arena is located 1 South Compton Avenue - St. Louis, Missouri 63103

Lost children/guests should be directed to our Guest Services Kiosk, located on the Main Concourse near section 102. Parents looking for a lost child should contact the nearest Usher or Security Officer. For safety reasons Chaifetz Arena is unable to make in-arena announcements for lost children or guests.

Give a detailed description of the person(s) in question including:

Name

Location of area last seen

Age/Race/Sex

Eye and hair color

Height/weight/build

Description of clothes including shoes

Any distinguished characteristics

Lost and found items should be turned into the Guest Services Kiosk during an event. Guest Services manages their storage for up to 30 days. At the end of the 30 day period, unclaimed items may be donated.

Guests inquiring about Lost & Found items post-event should inquire about picking up items that were turned in or by sending an email to ChaifetzArenaGuestServices@slu.edu.

Chaifetz Arena assumes no responsibility for lost items at any event, and all items not collected within 30 days will be discarded.

For lost tickets, guests must contact their point of purchase. For stolen tickets, guests should contact local law enforcement first, then their point of purchase.

When the national anthem is played prior to the start of each sporting event, we will pause. All persons representing Chaifetz Arena or Spectra shall stand respectfully during the playing of national anthem. Concession workers step away from beer taps and cash registers. Ushers and other employees should come to a halt and remove their caps. As long as weather is permitting, security checks and ticket-scanning at entry gates should be paused as well.

Signs, flags and banners (no larger than 11" x 17" or attached to a pole/stick). Signs must be relevant to the event and not contain any explicit language, profanity, derogatory characterization.

Facility management, artist/tour management, and security reserves the right to ban any additional items at their discretion. Chaifetz Arena and security staff reserves the right to search anyone, and their belongings, who enter the premises.

Chaifetz Arena has a No Re-Entry policy for all of its events. Chaifetz Arena does have a designated pass out location for guests who would like to smoke. The pass out gate is located at Section 112, Gate E on the concourse. The no re-entry policy for Chaifetz Arena is standard, but there are a few exceptions. Most events will not allow re-entry into the building, and all exits are final. There are a handful of events that allow re-entry, such as all day tournaments, cheer & dance competitions, and CrossFit. Please refer to your Guest Services Supervisor or Event Manager for each event. Special circumstances (such as taking a large merchandise item to a vehicle or health issue) may be examined and approved by a supervisor on a case to case basis.

All guests are subject to search.

All bags will be searched upon entry at Chaifetz Arena. The permitted bag size policy is up to 14" x 14" x 6".

In the event that prohibited items are revealed during a search, the guest will be permitted to return to their vehicle with the item or the item will be confiscated. Chaifetz Arena will not safeguard any personal belongings or items of any type. Chaifetz Arena management has the sole right to determine the type of pre-event screening.

In addition to all normal building search procedures and prohibited items, all guests coming to Chaifetz Arena may be asked to comply with arena security requirements, including asking all guests to remove their hat, empty all metal from their pockets and present to certified security and enter the arena through metal detectors. If anyone refuses these search or other security procedures, they may be denied entry into the venue.

What items should I remove from my pockets before passing through a metal detector?

Guests will be asked to remove keys, phones, mobile devices, camera's and any other large metal items. Unlike what you expect at an airport, guests will NOT be asked to remove shoes, belts, small jewelry, watches, hair clips or other small amounts of loose change during the initial screening.

What is the metal detector policy for children?

Children are subject to screening, however, parents with an infant may carry the baby. Parents who are attending with small children who are able to walk on their own are invited to proceed through the machines alongside their children.

If I have an artificial knee/hip replacement, do I still pass through a metal detector?

It is safe to proceed through the machines, however, guests with medical circumstances who prefer wand screening may request such accommodation.

If I use a wheelchair, scooter, or walker, do I still pass through a metal detector?

As long as the wheelchair, scooter, or walker fits through the machines, guests may use them. If the mobility device does not fit, sets off the alarm, or guests in these circumstances prefer a secondary screening, a screening with a wand will be conducted.

If I am an expectant mother, do I still pass through a metal detector?

It is safe to proceed through the machines, however, expectant mothers who prefer wand screening may request such accommodation.

Smoking and/or vaping is not permitted in the venue at any time. The immediate area around Chaifetz Arena is a non-smoking campus. Additionally, the use of electronic smoking devices is not permitted inside the building. A smoking area for patrons is located just outside Gate E, patrons are provided a hand stamp for re-entry through this gate only.

There is no solicitation allowed at any Chaifetz Arena event.

Guests are allowed to stand during an event, provided that they are only occupying the area in front of their ticketed seat. Guests are encouraged to respect the sight lines and experiences of those around them. Standing in aisles, and on chairs is strictly prohibited.

For safety and as a courtesy to other guests, aisles must be kept clear at all times. Please follow the directions of the usher in your section to your assigned ticketed seat and refrain from standing or leaving personal items in the aisles.

Guests are not encouraged to bring strollers into The Arena. Strollers are not permitted in the seating sections due to potential safety hazards. Strollers are allowed in suites. Umbrella style strollers that collapse completely are permitted to be placed underneath your seat. Larger strollers must be checked into the Guest Service Center at section 102 on the concourse. Chaifetz Arena is not responsible for any lost, damaged or stolen strollers. Strollers may not be left in walkways, on the concourse or in disabled seating areas.

Chaifetz Arena’s Box Office does not manage tickets for guests who purchased through a third party vendor. To avoid disputes with counterfeit, stolen or voided tickets, guests should make all ticketing purchases through authorized outlets only. Authorized outlets include www.thechaifetzarena.com, Chaifetz Arena Box Office, and Ticketmaster. Chaifetz Arena will not be responsible for validating tickets that were not purchased through an authorized outlet nor will assistance be provided should any issues result from them.

Ticket scalping is not allowed on Chaifetz Arena property. One warning may be issued. Report ticket scalpers to DPS.

Weapons of any type are prohibited at Chaifetz Arena. Armed Law Enforcement present in an official capacity must enter Gate B only to and must speak with the designated DPS officer at Gate B prior to entry. DPS will review the credentials and decide if a weapon will be let in, checked, or returned to their vehicle.

Guests, including law enforcement personnel not present in an official capacity, are prohibited from bringing weapons into the arena. Chaifetz Arena does not provide weapon lockers and will not check in weapons at Guest Services. Weapons include, but are not limited to, the following: firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, knives, etc. Guests found in possession of the above-mentioned items will be asked to remove the item from the arena or dispose of it. Guests who refuse to comply will be ejected from the Arena and may be subject to arrest.

Guests in use of a mobility device for the event should purchase accessible seating in advance through by calling the box office at (314)977-5100. Chaifetz Arena offers a barrier free entrance with elevators for our disabled guests to get to all levels. Wheelchairs are allowed in Chaifetz Arena.