Holiday Information

We will email you all of the relevant information that you need for your villa or apartment rental approximately 14 days before your departure date, including driving directions, key collection details, villa/apartment information and local resort information, as well as the contact details of our Kefalonia office in Lourdas.

Holiday Information

All villas and apartments on this web site are privately owned and operated by Unique Villas Limited .

Before you Travel

How to Book

You can make a booking through our reservations department on 0207 183 5383, alternatively you can book online or send us an email at www.uniquevillaskefalonia.co.uk

Deposit: To confirm your reservation we require a deposit of 25% of your villa or apartment rental cost.

Balance: Your balance of payment will be due 10 weeks prior to departure. If booking within 10 weeks of departure the full rental cost must be paid at the time of booking.

Confirmation invoice: Once you have made your booking, either online or over the telephone, you will receive confirmation by email . This should be carefully checked as it forms the basis of your contract with us.

Documentation: All documentation related to your villa rental supplied by ourselves, will be sent to you by email approximately 14 days prior to your departure date.

Passports and visas

Kefalonia as a part of Greece, requires a valid UK passport. It is the party leaders responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. We regret we cannot accept liability if you or any members of your party are refused entry onto any transport or into any country due to failure in your part to carry correct documentation. If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

All British citizens over the age of 16 require a full 10 year passport including infants and children under 16 years of age will need their own passport. (nb a child included on an adults passport issued before the 5 th October 1998 can only travel on this passport whilst they are under 16) If you or any members of your party is not a British Citizen or holds a non British passport, you must check passports/visa requirements with the Greek Embassy or Consulate. For further information on passports and visas, contact the Passport office on 0870 521 0410 or at their website address: www.passport.gov.uk

If you or any member of your party haven’t yet got a passport, our recommendation is that you should apply for one at least 6 weeks before your holiday.

Health regulations

At the time of publishing this information, no compulsory vaccinations or medication was necessary for travel to Greece. It is advisable that you contact your local doctor or the Foreign & Commonwealth Office on 0207 7008 0232 for more current advice or check on line at www.fco.gov.uk/travel

Special requests

If you have any special request, you must advise us by email at the time of booking. Although we will endeavor to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met unless we have specifically confirmed this. For your own protection, you should obtain confirmation by email from us that your request will be complied with (where it is possible for us to give this) if your request is important to you. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

If you or any member of your party has any medical problem or disability which may affect your holiday, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline/cancel the booking.

We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfillment of a particular request. All such bookings will be treated as ‘standard bookings’ subject to the above provisions on special requests.

Driving Licence

Should you be intending to drive abroad you must remember to take your driving licence with you and we recommend you carry it with you at all times ( a legal requirement in Greece). Regulations may vary regarding driving age, and should be checked with the car hire company you intend to use. If you hold a UK photocard licence, please note that the paper counterpart should be taken with you, as it may be required by your car hire company.

Holiday Insurance

For your own safety and protection, we strongly recommend that you purchase adequate travel insurance. It is your responsibility to arrange this. In addition, it can be useful to obtain an European Health Insurance certificate Card which entitles you to reduced cost emergency treatment in EU countries. Full details can be obtained from your local post office or www.dh.gov.uk/travellers

Overseas representation

Our service overseas is aimed to match today’s’ more independently minded villa customer and as such we do not have representatives. Prior to your departure we will provide you with contact numbers for, the villa owners/agent, the maintenance company for the villa and a 24hour contact number should you need any assistance during your stay.

Villa Information

Check in/out times

Villas have a check-in time of between 2.00pm and 4.00 pm, on your day of arrival, and a check-out time of 10.00am, on your day of departure, which ensures sufficient time for us to prepare our villas for arrival of guests

Welcome Packs

We provide a complimentary refreshment pack on arrival at your villa or apartment. If you require additional items, please inform us at least 7 days prior to arrival of your requirements. These items will be charged to you on arrival at cost plus a service and delivery charge.

Equipment

Our villas and apartments are fully furnished and a reasonable supply of cooking utensils, cutlery and crockery appropriate to the maximum occupancy of the villa can be expected. Hair-dryers. an iron, an ironing board and a washing machine are available in all properties. In addition all properties are air-conditioned. All of our villas also have microwave ovens, toasters, kettles and dish washing machines.

Entertainment Equipment

All of our properties are equipped with a selection of entertainment facilities. Please check the villa information page for details of the equipment available in your villa. Play-station games, DVD’s and CD’s are not provided. Where there is a Play-station unit in your property, DVD’s can be played through these systems. Wi-Fi internet access is also available in some properties.

Television: Where Satellite TV is advertised, this will be local stations and may or may not feature English speaking channels, and does not include access to subscription channels such as Sky sports, movies etc.

Towels / Linen

We provide towels and linen for the duration of your holiday, including a supply of towels for use by the swimming pool or the beach.

Additional facilities for Children and Infants

Additional facilities for young children and infants, such as cots and high chairs should be requested at the time of booking. All properties are equipped with one set of each. We may make a charge if more than one set is required.

Note: We do not supply extra beds – the maximum occupancy of the property is as stated on the property description.

Safety Deposit Boxes

All villas and apartments have safety deposit boxes

Villa Maid Service

Your accommodation will be fully cleaned prior to your arrival. A minimum of one light cleaning service is provided thereafter for each week of your stay, this is limited to beds being made and floors swept. Maids are not responsible for personal laundry or washing up

Rubbish Disposal: The maids will remove rubbish during their visits and on changeover days. Outside of that, you will need to remove your rubbish from the property to nearby communal bins which are located on the sides of roads, we recommend you do this on a daily basis.

Villa and Apartment Maintenance

Villas and apartments , pools and gardens are maintained throughout the holiday season, and at times you may be interrupted for a short period of time by staff employed for this purpose.

Villa Location

Access to some of our villas may be along an unmade track or country lane and we suggest you may wish to bring a torch.

Resort Information

Currency

Kefalonia, as a part of Greece uses the Euro. You can take travellers cheques, which are recommended for travelling abroad, and most places now accept major credit cards, and debit cards. If you are taking sterling, please note that Scottish banknotes can cause some confusion, and English notes are generally easier to use abroad.

Electricity

We recommend that you take an appropriate travel adaptor(s) as the electric current in Europe is 220v. These can easily be obtained in the travel goods section of UK shops.

Building Work

Sometimes building work can take place during the holiday season. If any work is taking place around our villas, we will try and let you know, but please note that we have no control over any resort building work.

Noise & Activity

Whilst accommodation in residential or rural areas is likely to be quieter than that in resort centres, please anticipate some surrounding noise, whether it be passing vehicles, residents of neighbouring residents or the countryside of animals and birds. Many properties situated in rural areas will be subject to noise from machinery necessary for harvests etc.

Water & energy

In certain areas, particularly those of a rural and mountainous nature, electricity and water supplies may occasionally be erratic. Solar power is a common source of energy which, although providing adequate hot water in the afternoon, an result in tepid water at other times during the day and when the weather is overcast.

Animals and Wildlife

Many of our properties featured are located in rural areas and are not modern buildings. It is therefore possible that you may see or hear indigenous wildlife, such as frogs, bugs and even the occasional snake or spider. Some of the owners also have cats and dogs which reside nearby the property.

Public Holidays and local events

During national holidays, many facilities such as shops, banks and museums are likely to be closed. Local celebrations/festivals may also affect opening hours in an area, and may also change temporarily the tranquil nature of quieter resorts.

General Information

Booking Conditions

Full details of our villa and apartment rental conditions can be found on this website We recommend that you read this, as it contains important information forming the basis of your rental contract with us.

Website Accuracy and Information

We go to great lengths to make sure the information on this website is accurate and is, to the best of our knowledge, correct at the time of publication. Please bear in mind that facilities are not under our direct control and we must reserve the right to make changes to the information provided, either at the point of booking, or when the changes are known to us. You will be informed about any changes to any of the relevant details by email when you book as part of our commitment to customer service.

Data Protection

Please be assured that we have measures in place to protect the personal booking information held by us. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be also passed on to security or credit checking companies.

Please note that when you rent a property with us, we may need to pass your details on to other third parties and suppliers, so that we can make the necessary arrangements for you. If you do not want this information to be used for other marketing purposes, please write to us at our registered address.

Travel advice

The Foreign and Commonwealth Travel Unit may have issued information about your holiday destination. This information can be checked on BBC2 (Ceefax page 470 onwards) or check online at www.fco.gov.uk

Your behaviour

In the event that you or any member of your party behaves in a way that causes distress, annoyance or injury to others, damage to property or does not respect or conform with local laws and customs, we reserve the right to terminate your rental arrangements forthwith. In such an event, we will have no further liability or financial responsibility for you and you will have to meet any costs for expenses incurred as a result of your behaviour. Similarly, we would respectfully point out that our staff are not obliged to accept verbal or physical abuse or intimidation. As their employer we are legally required to protect them from these situations and we therefore reserve the right to withdraw our staff’s services in the event that such abuse occurs.

Complaints

In the unlikely event that something goes wrong with your villa or apartment rental, please advise us in resort at the earliest opportunity rather than waiting for your return home, as in most cases, we will be able to correct the situation.

Contact us

If you require any information or assistance, please contact us on 0207 183 5383 or contact us via our website: www.uniquevillaskefalonia.co.uk