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Travelling with children

Turn every trip into a fun adventure

Taking children on a plane trip does not have to be a difficult endeavour. You just have to prepare and anticipate trickier situations, so that everything runs smoothly and all of you have fun. Follow our suggestions and enjoy your trip.

I'm about to purchase a trip. Any tips?

When making your reservation, inform your airline or travel agent that you will be travelling with children. They may give you a few suggestions, such as booking an overnight flight, so that children maintain their regular sleep cycle, or booking window seats.

Which documents are required?

Children must have their own Citizen's Card/Identity Card and Passport, if applicable, always at hand.

Note that, when validating the age of all children under two years, their birth certificate, may not be accepted by the airline, as it does not include a photo.

Once at the airport, remember that all children (even those travelling on your lap, without seat reservation) must have a boarding pass.

Also take into account that a 7-day old child travelling with TAP must be cleared by a physician appointed by TAP (clearance from the child's regular physician is not sufficient). This procedure may differ for other companies.

In such situation, keep in mind that the airline's authority prevails, and your child may be refused boarding.

The child is not accompanied by the parents. Is any extra documentation required?

Yes. Children under the age of 18 travelling alone or with only one parent, must present a travel authorisation:

- For international flights, children travelling alone or accompanied by only one of the parents must bring a release, signed by both parents and duly authenticated, or a power of attorney of the parent who is not travelling with the child.

- In the case of divorced parents, who are legally separated or whose marriage has been declared null or cancelled, the release must be provided by the parent exercising parental authority. This requires the presentation of the court ruling, with a notarised signature.

- If the minor is an orphan of one of the parents, the release must be drawn up by the surviving parent and the death certificate of the deceased parent will also be required.

In general, the release is valid for six months from the respective date of issue. It can be used for an unlimited number of times within its validity period, which may not exceed one calendar year.

What do I need to do before travelling?

A few days before boarding, explain to your children what they need to do and what they will go through before getting to the plane. Explain this in a positive way, so they do not feel any fear or discomfort, but highlight that it is important that they remain close to you.

Air travel can be stressful for kids, particularly in the case of long-haul flights. The dry air and low atmospheric pressure in the cabin can cause anxiety, and the lack of space to play can also cause irritability.

In order to make sure everything is ready for the trip, visit the paediatrician. This way you can be sure that your children are feeling well and/or have the necessary vaccines for the trip.

If a child is ill, for example, with chickenpox or measles, you are obliged to inform the airline prior to your trip, in order to know the acceptance conditions.

Bring chewing gum and hard candy, which may be necessary to relieve ear pain.

Make sure the children remain hydrated. The most advisable beverages, other than water, are fruit juices or tea. Avoid carbonated drinks, as these have a diuretic effect. If you need to transport liquids as cabin baggage, please be aware of the restrictions applicable.

I am travelling with my family and we have a lot of baggage. How can I simplify our trip?

When travelling with lots of baggage, the airport can provide baggage handling services and personal assistance services, which make everything easier and free up your hands and mind to take care of what is most important: your family.

We have arrived at the airport. What now?

The airport is a vast space, with lots of people circulating. Your main focus should be on keeping your children near you and ensuring that they are acclimated and at ease.

A few suggestions:

- Bring suitable clothing to mitigate temperature differences between the airport, the plane and your destination.

- Arrive early, so you can handle everything without haste. Be at the airport two hours earlier for domestic and European flights, and three hours earlier for intercontinental flights.

- Normally, passengers with children are allowed to board first. For this to happen, you must get to the gate before boarding starts.

- Never leave your children unattended, even to go to the bathroom. If you lose sight of your children, ask a staff member for help.

- At the airport there are several entertainment options for children, including watching the planes land and take off, or playing on the playgrounds. Keep them active, so they will be quieter and calm during the flight.

- If you require a pushchair right until boarding, the airline will check it in at the gate, and put it in the cargo hold. It will be returned to you once you arrive at your destination. Please note that most airlines are not liable for any damages occurring before check-in.

- All passengers must go through the X-ray scanning, including children. Only infants may go through with their parents. Remember that hand baggage must also pass through the security checkpoint. To find out what you may carry with you, see the page with information concerning hand baggage.

- If the child is in a pushchair, put them on your lap instead, and before passing the pushchair through the X-ray, remove all the equipment and items from all bags and place them in the appropriate trays for inspection.

I am travelling with a child who requires special care. What should I know?

Ensuring the well-being and tranquility of children with special needs is crucial. Therefore:

- Inform the security officer of the existence of any special medical devices. Present the respective medical certificate or other document.

- If you think your child may be uncomfortable during security check, talk to them and help them find the best way to minimise stress.

- Never leave your child alone during the inspection procedure, even when a specific inspection is necessary.

- The adult travelling with a child in a special device is the only person that is allowed to remove them from such device for inspection.

- If your child cannot walk or stand, the security officer shall perform the inspection while the child remains in the device.

The airport provides the Myway service for passengers with reduced mobility.

When booking, inform your airline of any special assistance service you may require, and the airline will notify the airport. For more information about the MyWay service, see the respective information page.

Finally on board!

During the flight, it is important that children remain calm, entertained and safe. For full comfort on board, follow our suggestions:

- Ask a member of the cabin crew to watch your child if you need to go to the bathroom.

- For added comfort, have your child take off their shoes, as their feet may swell due to the high altitude.

- Keep your child occupied during the flight. Bring the child's own toys or ask the airline if they will provide some.

- If your child is using an electronic game, turn off the sound and make sure they are not using it during take-off and landing.

- Once at your destination, wait for other passengers to exit the plane so that you can collect your baggage more comfortably.

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Terms and Conditions

SERVICE POLICIES

This website belongs to ANA, Aeroportos de Portugal, S. A. (hereinafter mentioned as ANA). The Service Policies here included rule the relation that is established between ANA and the Website user. Such policies may be subject to change whenever ANA considers necessary.

If ANA decides to change these Service Policies, the new version shall replace this one, and shall enter into effect on the date of its publication at this website. The relationship between ANA and all users will be governed by the new version published.

We advise you to periodically visit this page to ensure that you are familiar with the Service Policies in effect. Please also note that ANA reserves the right to change the content of this website at any time.

Users who do not agree to these terms and conditions may not continue to use this website or book any services through it.

The website’s purpose is to provide commercial and operating information considered relevant to the users of the Lisbon, Porto, Faro, Madeira and Azores airports.

MEANS OF PAYMENT AND SECURITY

The link to the payment pages of www.ana.pt uses a series of security methods and measures to protect the personal information of our users. During this process, your personal data is encrypted so that it cannot be read by third parties.

Users may choose to pay any of the booked services with a credit card.

ANA shall not be liable for the possible fraudulent, illegal or abusive use of any credit card or any other means of payment. Even so, ANA shall not tolerate any fraud or attempted fraud, or illegal use of such means of payment. Any user attempting to use a payment method without authorization, if found by ANA, will be removed by ANA and prohibited from using the services at www.ana.pt.

ANA also reserves the right to legally act against the perpetrator.

Credit Card

The booking of the services made available at the website may be paid through credit cards of the VISA or Mastercard network that the user may be the beneficiary.

To comply with new security rules published by VISA International and Europay/Mastercard International, as of 01 April 2001, all requests for authorization to perform transactions using these systems’ cards may only be processed by RedUnicre when the information furnished includes the security code (CVV2/CVC2) of the card in question. The security code is a number composed of three figures, printed in the reverse of the card, after the credit card number, on the right hand side of the signature panel of all VISA and Europay cards.

Credit card bookings are subject to confirmation by RedUnicre. If the request is denied, you may contact your bank or card issuer for further clarification.

MBnet

MBnet is a solution of SIBS – entity responsible for the Multibanco network - to make payments on the website www.ana.pt in a simple and secure way. There is no need to hold a credit card. You just need to adhere to MBnet in an ATM machine or through your home banking.

When you decide to acquire a service, you have access to the website www.mbnet.pt, where you can generate a credit card number, and define the maximum amount of the transaction. When you make the payment, the purchase amount, up to such defined limit, shall be debited in your bank account. Since it is a virtual card, valid for only one transaction up to a ceiling determined by you, the use of MBnet ensures greater security.

Price policy

All prices mentioned include VAT at the legal rate in force in Portugal.

Exchange policy

The currency used as basis for the prices of the services mentioned is Euro, and the final purchase takes place in Euros.

PARKING SERVICE

Products and Prices

ANA has a wide variety of parking offers. These offers vary according to the parks chosen and are limited to the number of available parking spaces.

Prices and existing types of parking that are shown on the website, are subject to change and updates without previous warning.

General Booking Conditions

When booking a service, the client must correctly fill in the details requested at the form; otherwise it may not be validated by ANA.

Whenever a client books a service they will receive a confirmation e-mail with the parking voucher and an e-mail with the invoice. The voucher must be printed out, since it must be shown to use the parking area.

Entering/Exiting the Park

The client should collect the ticket issued when entering the park and keep it until exiting. The ticket must be provided together with the voucher before leaving the park, in order to be validated.

In case the parking entrance is equipped with a bar code/QR Code reader, you should pass the voucher on the reader and collect the ticket.

Entering the park using the “Via Verde” system prevents the use of the voucher. The amount of the voucher will not be reimbursed.

Before you leave the park, you should present the ticket collected when you entered, together with the booking voucher and identification document, at the manual payment cashier.

If you used the bar code/QR Code reader to enter the park, you should make sure that the booked time was not exceeded. In such case you should pay for the exceeding amount before leaving the park, otherwise you may proceed to the exit.

Cancellation

Clients may cancel/reschedule the booking with no added cost, up to 24 hours before the estimated time of entry. Later cancellations and reschedules shall not be refunded.

To cancel/reschedule the booking, clients should contact our services through the phone number 808 919 091 and follow the instructions provided by the operator, or send an email to:

If the booked services will not be used, for reasons beyond the responsibility of ANA, there will be no refund.

The Voucher can be used only once and only grants access to the park and parking area, on a first-come-first-serve basis, except if mentioned otherwise. Parking spots are not marked, unless otherwise indicated.

The non-use or partial use of the voucher does not entitle the client to a total or partial refund of the amount of the booking.

The driver is responsible for any damages caused in the park to ANA or to third parties.

The parking booking and its use does not dispense the consultation of the park regulation in force, available for consultation on the manual payment cashiers.

ValetXpress Service

ValetXpress is a collection and parking service provided by a team that ensures you professionalism, safety, convenience and a lot of comfort. This service is available in the airports of Lisbon and Porto, and it may be booked through the website www.ana.pt,

Prices shown on the website are subject to change and updates without previous warning.

You may book the ValetXpress service in two ways:

- On the internet, when making your parking booking.

- At the counter, in the Departures area

When it is not possible to have a joint inspection of the vehicle, this will be done later, and the client may not claim for damages and/or liabilities from ANA.

Cancellation

Clients may cancel/reschedule the booking with no added cost, up to 24 hours before the day of the booking. Later cancellations and reschedules shall not be refunded.

If the booked services will not be used, for reasons beyond the responsibility of ANA, there will be no refund.

The Voucher can be used only once.

The non-use or partial use of the voucher does not entitle the client to a total or partial refund of the amount of the booking.

LOUNGE

The “ANA Lounge” was created with comfort and convenience in mind for frequent flyers seeking a unique experience. It offers a wide range of Portuguese beverages, snacks and products for you to enjoy. If you want to use your waiting time to get ahead, the “ANA Lounge” has everything you need to work comfortably and efficiently. While waiting for your flight, you can also stay in tune with the latest news with channels, newspapers and magazines telling everything that’s going on, everywhere. This service is available at the airports of Lisbon and Porto, and may be reserved through the website www.ana.pt. The service operates between 5:00 AM and 11:00 PM, with a maximum use time of 3 hours.

Prices shown on the website are subject to change and updates without previous warning.

General Booking Conditions

When booking a service, the client must correctly fill in the details requested at the form; otherwise it may not be validated by ANA.

Whenever a client books a service they will receive a confirmation e-mail with the voucher and an e-mail with the invoice. The voucher must be printed out and delivered when entering the Lounge. At the time of entering the Lounge, you can also request your boarding pass.

Cancellation

Clients may cancel/reschedule the booking with no added cost, up to 24 hours before the day of the booking. Later cancellations and reschedules shall not be refunded.

If the booked services will not be used, for reasons beyond the responsibility of ANA, there will be no refund.

The Voucher can be used only once.

The non-use or partial use of the voucher does not entitle the client to a total or partial refund of the amount of the booking.

FAST TRACK

Fast Track service is the solution for passengers who have no time to lose, or wish to make the most of every moment at the airport without any stress or queuing. This is a priority lane allowing for speedy security control. This service is available at the Lisbon, Porto, Funchal and Ponta Delgada airports, and can be booked via www.ana.pt

Prices shown on the website are subject to change and updates without previous warning.

ANA would like to point out that the “Fast Track” – although it makes getting to your flight faster, with less time waiting in line – does not replace or shorten mandatory procedures such as check in, security or boarding. Thus, we recommend that you will always allow the necessary time for these procedures.

We alert that, in case of strike, the Fast Track channel may be conditioned and another channel may be made available for use.

General Booking Conditions

When booking a service, the client must correctly fill in the details requested at the form; otherwise it may not be validated by ANA.

Customers who make a reservation will receive a confirmation email with a voucher, and another email with an invoice. Once at the airport, after checking in, you can go to the Fast Track line with your boarding pass and voucher and show your proof of purchase with the barcode.

Cancellation

Clients may cancel/reschedule the booking with no added cost, up to 24 hours before the day of the booking. Later cancellations and reschedules shall not be refunded.

If the booked services will not be used, for reasons beyond the responsibility of ANA, there will be no refund.

The Voucher can be used only once.

The non-use or partial use of the voucher does not entitle the client to a total or partial refund of the amount of the booking.

RECOMMENDATIONS AND WARNINGS

ANA is committed to ensuring the privacy and protection of the personal data of all those who relate with ANA, namely users of the website www.ana.pt.

Our efforts must be supplemented by a responsible approach on the part of users in order to protect their personal data.

Therefore, ANA advises the users:

- To refrain from sharing their username or password;

- Not to make a note of the password or username in easy access places (diary, computer, etc.);

- At the time of accessing the payment page or the pages for editing personal data, to confirm that the browser is in secure session (in this case, the browser bar will show a specific symbol and padlock, and the website address will begin with "https://"). You can also confirm if the secure session certificate belongs to ANA, Aeroportos de Portugal, SA, by checking the information in the window which opens after clicking on the padlock);

- To ensure that the browser is closed before leaving the computer unattended;

- To make sure that the computer or computer network used to access www.ana.pt is free of viruses and spyware.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights related with the information made available on this website, including but not limited to text contents, headlines, photos, images, moving images, pictures, names, logotypes and brands, belong to ANA or to possible licensees. ANA making available such information does not transfer to the user, in any case, the right to reproduce or distribute such information. Such actions are not allowed without the previous consent of ANA or the above mentioned possible licensees.

Nevertheless, the user is authorised to download and/or print out the information for private and non-commercial purposes. This website cannot be shown embedded in other websites that do not belong to ANA.

Users can, however, create and distribute links for the pages of www.ana.pt. ANA reserves the right to approve or deny these links.

PUBLICITY, PROMOTION AND THIRD PARTIES CONTENTS

The website and the mobile version of the website www.ana.pt may contain advertisements (including banners), promotions and other contents supplied by third parties, including the retailers. All advertisements, promotions and other contents (including the reference buttons and hyperlinks) do not constitute any recommendation or endorsement from our part regarding the promoted good, service, or final website of the link.

All information provided at the advertisements or the final websites of the links shown at www.ana.pt or its mobile version are of the exclusive responsibility of the advertisers. In case the user shall need any clarification regarding any advertised product or service, should contact the related advertiser.

In particular, ANA has no control or responsibility over:

1 - Quality, safety or legality of any good or service advertised by third parties;

2 - Authenticity or accuracy of the description of the good or service advertised by third parties;

2 - Competence or authorisation of the advertiser, retailer or third parties to sell such product or service.

In the case of retailers, ANA also monitors the feedback of the users regarding the products and the retailers, as long as such feedback is provided through the “Client Support/Suggestions” system.

LINKS

The website www.ana.pt may contain links to other external websites operated by third parties, including retailers and Rent-a-Car operators. The websites belonging to these external links are outside of ANA’s control. ANA assumes no responsibility for the content of these websites, or for any products or services purchased or hired by users at any of these websites, or at websites linked or referred to in them. ANA may not ensure that the contents of any third party website are accurate, legal or harmless.

Some external websites may be shown in the website www.ana.pt through frames, whether including some of our website contents or not, or include reciprocate links to our website. Such resources are available only for the convenience of the users and do not constitute an endorsement to such websites or their contents.

Users assume the exclusive responsibility for using external websites.

TERMINATION OF USE

ANA may, at any time and based on the criteria it may deem appropriate, terminate the access of the user to the website www.ana.pt.

PRIVACY

You can consult our Privacy Policy here (create link to consult Privacy Policy). This policy explains how we collect and use the personal information we obtain through your use of www.ana.pt.

ANA only works with third parties with adequate technical and organizational measures to meet legal requirements, namely in the area of security and confidentiality. As such, ANA aims to safeguard the rights of data subjects by protecting personal data against unauthorized access, misuse, loss or destruction.

These technical and organizational measures are periodically reviewed and improved. The website www.ana.pt is constantly monitored by specific tools to detect and eliminate potential cyber-attacks.

WARRANTY LIMIT

ANA develops its best endeavours so that the information contained on this website is accurate and complete. Even though, ANA may not, explicitly or implicitly, guarantee that the information contained in this website is complete and accurate, or that the website will not be subject to delays or interruptions.

LIABILITY LIMIT

Users of the website agree that ANA shall not be held liable for any direct or indirect loss resulting from the use of the information it contains. Similarly, ANA shall not be liable by the services and/or products offered by third parties through this website.

MISCELLANEOUS

ANA, as well as the retailers present on www.ana.pt are not accountable for delays or contractual breaches due to force majeure, disturbance, total or partial strike, flood, fire or war.

The agreement between the user and ANA, based on these terms and conditions, shall be governed and interpreted according to Portuguese law.

The user irrevocably and unconditionally agrees to submit to the non-exclusive jurisdiction of the courts of the judicial circuit of Lisbon, with regard to this agreement.

May 2018

Privacy Policy

ANA - AEROPORTOS DE PORTUGAL, S. A. PRIVACY POLICY

Scope

ANA – Aeroportos de Portugal, S. A. (hereinafter referred to as “ANA”) is committed to ensuring the privacy and protection of the personal data of all those who relate to ANA, namely the users of the website www.ana.pt.

We collect the users’ personal data when they book any of the services available at our airports, by filling out a form. When booking a service, users must enter their name, email address, telephone number and billing information for the service. The personal data collected is essential for ANA to provide the service. Any provision of personal data implies knowledge and acceptance of this Privacy Policy.

For what purpose do we use personal data?

The personal data we collect is used to provide services, manage customers and fulfil legal and tax obligations.

The contact information provided by the user on the form will be used exclusively for the purpose of sending him/her information and updates regarding the service in question.

Users may choose to receive promotional content, such as newsletters, via email. To do so, the user must expressly indicate this by selecting the corresponding option on the service application form.

For the above mentioned purposes and in order to provide the services, the users’ personal data may be processed by ANA or on its behalf by processors.

In such case, these processors are obliged to provide sufficient guarantees to implement appropriate technical and organizational measures in such a manner that processing will meet the legal requirements and ensure the protection of the rights of the data subject, namely with regard to security and confidentiality.

The personal data we collect will not be transmitted to third parties without the express consent of the data subject, except when the requested service so requires, in which case ANA will request these third parties to use appropriate technical and organizational measures to fulfil the legal requirements and ensure the protection of the rights of the data subject, namely with regard to security and confidentiality.

When needed, and in order to meet its legal obligations, ANA may allow legal, public security, tax or regulatory authorities to access the users’ personal data.

How long is your personal data stored?

Personal data will be stored for no longer than necessary for the purpose for which the personal data were processed, notwithstanding data retention periods provided for by the law.

What are my rights as data subject?

Users have the right to request that ANA allows them access to their personal data, and acknowledges their right to its portability, rectification and erasure. Users have also the right to object processing, except for personal data which is essential for the services requested from ANA or for the fulfilment of legal obligations.

Users have the right to withdraw their consent at any time. However, such withdrawal does not compromise the lawfulness of any processing done, based on prior consent.

In the event of a personal data breach likely to result in a high risk to the rights and freedoms of the users, ANA shall communicate the personal data breach to the data subject without undue delay.

Users may lodge a complaint with the Portuguese supervisory authority (Comissão Nacional de Proteção de Dados) without prejudice to the right to contact ANA’s Data Protection Officer with regard to all issues related to processing of their personal data and to the exercise of their rights.

Who can I contact to exercise my rights as a data subject?

ANA has designated a Data Protection Officer, who can be contacted directly via letter at:

What measures does ANA take to ensure the security of my personal data?

ANA shall implement adequate technical and organizational measures to ensure a level of security appropriate to the risk, namely with regard to security and confidentiality, in order to protect users’ personal data against unauthorized and unlawful processing and against accidental loss, destruction, disclosure, damaged or alteration.

After a transaction, information regarding payment methods (debit card, credit card, or other) will not be stored in our system.

These technical and organizational measures are regularly tested, assessed and evaluated, in order to ensure the security of the processing.

The website www.ana.pt is monitored by specific tools to detect and eliminate potential cyber-attacks.

Use of Cookies

“Cookies” are small text files stored in your computer through your browser. They have no harmful effects or viruses and merely retain information on your preferences, which does not include your personal data. You can deactivate the use of cookies in your browser configuration at any time.

ANA may use cookies to help ascertain the utility, interest and number of visits to its websites. The use of cookies allows faster browsing, and eliminates the need to re-enter the same information. Cookies are completely anonymous, and will not be used for unauthorized purposes.

Updating of Privacy Policy

If ANA decides to modify its privacy policy, this web page will be updated.