FAQs

Help
with Privacy and My Account

I’m
using a new email address. Can I change the email address on my account?You can login to
your account and change your email address under your profile.

How
do I subscribe or unsubscribe from your email list? You can manage
all of your email preferences on your My Profile page under your
account. There is also an unsubscribe link at the bottom of every
email.

What if I forget my
password?Click on the
Forgot Password link and enter your email address. You will receive an
email with instructions to reset your password.

Will
I ever receive unsolicited email advertising? No. We only send
you emails and text messages if you opted in during
registration.

Help
with My Online Order

To
use the "FCCB2017" promo code,
please make sure the following conditions are met:

1.
You have not previously used the promo code, as it
expires after first use.

2.
Add a Small entree serving of Firecracker Chicken
Breast to your cart from the A La Carte menu or an Extra serving from
"Add
More" after building your meal. Then, enter the promo code “FCCB2017"
on the checkout screen.

3.
The promotion is only valid for January 31, 2017.

If you have any
questions, please feel free to contact
our Technical Support team at 866-595-6911.

How
do I find a restaurant where I can order online? Enter your zip
code or city and state into the search box of the store locator. All
the restaurants within a 50 mile radius will display on
the store
locator page, with the first locations being the closest to the
information you entered in the search box.

Will my order be delivered?
No. Currently we do not offer delivery.

How
do I view the menu? Locate the
location you wish to order from using the store locator. When
you select the location you’ll have the option to first view the menu.

What
payment types are accepted?
Credit card and
debit card are the only forms of payment currently accepted for online
orders.

Why
haven't I received a confirmation email for my order?Check the Open
Orders section of your account to see if your order is still in
progress. If your order is listed here, then you have not
finished checking out. Resume your order to finish the check
out process. Always remember to check and make sure the email
confirmation didn’t go to your Spam or Junk folder.

How
do I cancel an order I have already submitted?To cancel your
order, go to My
Account and select Order History. If the order is able to be canceled,
click the Cancel Order button that is displayed to the right of the
order information. If the order has already been accepted
and/or processed by the location, the Cancel Order button will not be
displayed, and you will need to call the store directly. The location's
phone number can be found on the email receipt of your order as well as
on the website store locator.

How
do I change an order I have already submitted?To cancel or make
changes to your order you must call the store directly. The location's phone
number can be found on the email receipt of your order as well as on
the website store locator.

How
do I get a refund for my online order?If you have
already picked up your order, return to the store in which you made
your purchase and ask the Manager for a refund. If you have not picked
up your order, call the store in which you made your purchase and ask
the Manager for a refund.

Help
with Group Ordering

How
does Group Ordering work?A Group Order is
started by one person, the originator. The originator invites
others (invitees) by adding email addresses to a field on the order
invitation screen. The originator will select a payment
option before the invitations to the order are sent. The
originator has the option of paying for the entire order and giving
each individual a preset spending limit, or letting each invitee pay
for their individual order. Each invitee will receive an
email invitation to the order and place their orders according to how
the originator set it up. An invitee can choose to opt out of
the order as well. All orders must be submitted prior to the cutoff
time. The cutoff time is the preset time based on the desired
ready time so that your store has enough time to complete the order.

How
do I know that the group order has been submitted? Your Group Order
will be sent to the store once the cutoff time has been
reached. Each invitee including the originator will need to
complete and submit their orders prior to the cutoff time. Each invitee
will get an email with a receipt of their order and they will get a
confirmation screen after submitting letting them know the order has
been added to the Group Order. The customer will get a
confirmation email from the location when the order is
accepted. They can check the status of their order under
their account.

Can
invitees be stored for future Group Orders?Yes, invitee
email addresses will be available to the originator for future orders.

I’m
paying for the entire group order and one of the invitees can’t access
the site from work. Can I enter their order on their behalf?Yes, as the
originator, if you are paying for the entire order you will have the
capability to start or edit an invitees order from the Group Order
screen.

How
do I access the Group Order screen if I exit my web browser?Go back to the
website and log in. You will then go to your account and
click on Group Orders. Click on the group order number you
wish to open.

My
total was $75. Why was I charged $200 on my bank statement?With group orders
the card is pre-authorized for the total amount of all the spending
limits on the order. This charge is a pending charge like at a gas
station and will convert to the proper amount 3 to 5 business days
after the order has been completed by the location depending on the
banking institution being used.