FAQ

Is off street parking available?

Yes there is ample off street parking, with easy access from Riversdale Road.

Can I get to there on public transport?

Yes, there is a tram stop right on our doorstep, and trains are a short walk away.
Tram:
The number 70 Tram stops directly outside (Stop 43).
Train:
The Riversdale train station is a 9 minute (650m) walk by walking down Wandin Road and then turning right into Riversdale Road.
The Camberwell train station is a 14 minute walk away, by walking all the way down Fairholm Grove and turning left into Riversdale Road.

Do I require a referral?

A valid referral is not absolutely necessary to be seen, but it is preferable.
A referral from your General Practitioner enables a dialogue between your doctors, and allows us to better understand your general health, and identifies any concerns your GP has about your skin, hair or nails. Your GP plays a vital role in looking after your health, and we value their input.

Patients who have a valid referral are also eligible to receive a higher Medicare rebate for their visit, which reduces your out of pocket expense.

What methods for payment do you accept?

We accept EFTPOS, credit cards (including American Express), and cash.
Sorry, we do not accept personal cheques.

What is your cancellation policy?

We would appreciate 48 hours notice for cancellation of your appointment.
If adequate notice is not given, a deposit may be requested if you wish to rebook another appointment.

Do you bulk bill?

Unfortunately, we cannot routinely bulk bill. This is a private clinic and the high running costs associated with providing a superior level of care and service for our patients need to be covered with an out of pocket expense. A rebate from Medicare is available for most services, and we can process this for you on the day so it will automatically be deposited in your bank account.

Is there a Pension or Health Care Card holder discount?

Unfortunately we are unable to offer a routine pensioner discount at present. Our Dermatologists also work in public hospitals and bulk bill patients as part of that service, but the costs of running a private practice mean that patients seen at Riversdale Dermatology will have an out of pocket cost.