Welcome to Bimmerfest -- The #1 Online Community for BMW related information! Please enjoy the discussion forums below and share your experiences with the 200,000 current, new and past BMW owners. The forums are broken out by car model and into other special interest sections such as BMW European Delivery and a special forum to voice your questions to the many BMW dealers on the site to assist our members!

New Member Introductions Welcome to Bimmerfest! Whether you are a current BMW owner or just interested in BMW cars, we hope you enjoy your visit. Take a moment to introduce yourself and post a picture of your BMW for the rest of the community to see.

I recently purchased a 2013 Alpina B7 for myself and a 2013 X1 for my daughter. Both automobiles are well liked by their owners. About a month ago I tried to set up an account on the "My BMW" website. After going through the entire process I attempted to log-in for the first time and was locked out. Since that time over the past thirty days I have tried numerous times to reset my password assuming that was the problem. I have now had six phone calls, received 54 emails with resetting instructions and still am locked out. I have tried setting up three different accounts using different passwords and different browsers including the iPhone app. When I call in they tell me they will start a ticket with their IT department. When they do that I usually recieve from 7 to 9 emails with different instructions. When I ask to speak to that "IT expert" I am told they do not interface with customers.

Although I love the Alpina, I never would have purchased it if I knew how poorly they handle (or can't handle) IT issues. Has anyone else had this problem?

I recently purchased a 2013 Alpina B7 for myself and a 2013 X1 for my daughter. Both automobiles are well liked by their owners. About a month ago I tried to set up an account on the "My BMW" website. After going through the entire process I attempted to log-in for the first time and was locked out. Since that time over the past thirty days I have tried numerous times to reset my password assuming that was the problem. I have now had six phone calls, received 54 emails with resetting instructions and still am locked out. I have tried setting up three different accounts using different passwords and different browsers including the iPhone app. When I call in they tell me they will start a ticket with their IT department. When they do that I usually recieve from 7 to 9 emails with different instructions. When I ask to speak to that "IT expert" I am told they do not interface with customers.

Although I love the Alpina, I never would have purchased it if I knew how poorly they handle (or can't handle) IT issues. Has anyone else had this problem?

Dissappointed Joe

Exactly what kind of "account" are you trying to establish ? General User account, Commercial (Sponsor) account, or ????

The fact that your thread is showing up here means that the system has accepted your User ID....what more do you expect ?

__________________

The road goes ever onward....
(R.I.P. Jever)

*Please support the Disabled American Veterans*

When faced with choosing between two evils, always go with the one you`ve never tried before....

Today I received email #55 and #56 with instructions that my password had been reset and now I can log-in. Guess what --- I am still unable to log-in. I replyed to both email #55 and #56 that the My BMW website still does not allow me to log in. Does anyone what to take bets as to how long it will take for someone with a brain to read my email replies.