Reviews on Service & support

19th October, 2016Truely awesome customer service!"I had a small issue with one of the products I purchased from here. Not only did they sincerely apologize, I was sent out two replacements very quickly and without even having to ask for one in the first place! The team here is very friendly and the gear is awesome quality. I would definitely recommend Home of Poi to anyone looking for gear and good service! Thanks guys!"Tessa Mitchell-anyon, New Zealand. [Verified Buyer]SILVER Member since Mar 2016

17th October, 2016Fast Service"Home of Poi rocks. Told 4-6 weeks for delivery. Took 8 days and I didn't even have to pay duty on it either."Bill Dileva, Canada. [Verified Buyer]BRONZE Member since Sep 2016

17th October, 2016Super happy!"The products are beautiful and I love the additional information that you get with them including everything on how to use this and them being honest with you when they're like yes they might have things go wrong with them here's how you fix them everything does eventually get old so the fact that they don't try to lie and say it will be good forever and be perfect it's an amazing quality. Can't wait to order again."Anna Foster, USA. [Verified Buyer]BRONZE Member since Jul 2016

15th October, 2016Happy place found!"Love the poi. And arrived sooner than expected! Great product and service. Would buy from here again x10."Shealyn D., USA. [Verified Buyer]BRONZE Member since Sep 2016

14th October, 2016Good"Great store no issues with them if I had to complain about something I wish my poi stuff would have came a bit faster. But other words great shop"Emily, USA. [Verified Buyer]BRONZE Member since Sep 2016

14th October, 2016Great Service"Only ordered two pair of handles for my sock pois, i couldn't find in any shop iN Vienna, Austria. Although it was a small order we received the items 8 days later, which is really fast considering I ordered them in Austria. Great service!"Benedikt Haupt, Austria. [Verified Buyer]BRONZE Member since Sep 2016

12th October, 2016Home of Poi"Very thorough and they give you all the info you need regarding your purchase. I would definitely buy from Home of Poi again."S, USA. [Verified Buyer]BRONZE Member since Sep 2016

10th October, 2016Fire fans"I am absolutely in love with my purchase from home of poi, definitely not my first purchase from here but they're team is extremely helpful with everything from fire safety, tutorials. Their maintenance team is very quick at responding and they have always fixed the problem. I absolutely love purchasing flow toys from here"Abigail Bunkelman, USA. [Verified Buyer]SILVER Member since Jan 2016

10th October, 2016Timely manner"These were at my house less than a week after I ordered pretty much, so I was stoked. My equipment is rad and my home of poi is very homey. Thanks homies, I rag on emazinglights when I can on Facebook. Thanx fam!"Jon Abbott, USA. [Verified Buyer]SILVER Member since Sep 2016

8th October, 2016Medium Lotus Fire Fans"They're so well built, were shipped very quickly, and the handle on them makes them super easy to maneuver! These are my first fans and I love them!"Sam Shore, USA. [Verified Buyer]BRONZE Member since Sep 2016

8th October, 2016Impressive customer service"When the Valo LED hoop I had ordered arrived with a single faulty LED that would not turn green, I contacted customer service. Everyone was super responsive and helpful, and a replacement was shipped immediately and arrived after no time at all! I'm super impressed and very grateful to the HOP team! I'm already considering making another purchase, I can only recommend this shop!"Anne W., Germany. [Verified Buyer]GOLD Member since Aug 2016

7th October, 2016Very helpfull"Very good service, you get all the help you need, they answer very fast and in general very good!"Armando Guzman, Mexico. [Verified Buyer]BRONZE Member since Sep 2016

6th October, 2016Awesome!"These fans came quickly with no hassle. The weight is wonderful and the design is flawless. The fans are awesome to use and I'm excited to use them on upcoming projects!!"Melanie Garrison, USA. [Verified Buyer]SILVER Member since Sep 2016

6th October, 2016Outstanding"From the website to the live chat support to the delivery of the goods and the goods themselves - absolutely faultless"Trish Osullivan, New Zealand. [Verified Buyer]BRONZE Member since Sep 2016

4th October, 2016Awesome!!!"They were very clear on what I was getting and all the policies. My Item arrived quickly, High quality, good products, Amazing Company!!!"N Hurleypoi, USA. [Verified Buyer]BRONZE Member since Sep 2016

3rd October, 2016Awesome"Im verry happy with my new poi. These guys seemed ti arrive faster and they were fitted better for me. I learned I prefer these handles as oposed to the closed circle ones. These are more gel handles that are stuff rather than the firm platic ball. The poi were a little heavier too!"Wesley Gonzalez, USA. [Verified Buyer]SILVER Member since Sep 2016

3rd October, 2016Medium lotus Fire fans"I am a beginner and love the resources that House of Poi has to offer! Their products are fairly priced and expertly crafted. I don't see why you would shop anywhere else!"Heather Emory, USA. [Verified Buyer]SILVER Member since Aug 2016

1st October, 2016Fast and very good!"The site is very easy to use and clear. Any questions I would've had I'm sure would have been answered very quickly and accurate. My order came very fast, I didn't expect it to be here so soon! I was delighted when I got my package, and that got even better when I unpacked. It was wrapped very well, and there were some free little things; the whole experience of shopping here was amazing. I genuinely cannot wait to order some more stuff!"Aranka Van Veen, Netherlands. [Verified Buyer]BRONZE Member since Sep 2016

30th September, 2016Very helpful"HOP were quick to help me find the parts I needed to modify a set of standard handles and make them better suit my needs, fast to reply and with the right information."Jason Taylor, Australia. [Verified Buyer]SILVER Member since Sep 2016

29th September, 2016Ahhmazzing service and products"I absolutely love how fast my new spinning toys arrive...everytime! The products are always perfect. Online customer service is a rare thing...but the guys at HOP have it in abundance."Tina Maree, Australia. [Verified Buyer]SILVER Member since Jun 2014

28th September, 2016Great purchase a lot of fun!"Great product, great company! ....deliver on time and the quality of the product was excellent ....I could not be more happy!"Brooke Sears, USA. [Verified Buyer]BRONZE Member since Sep 2016

26th September, 2016There's a reason I always come back"An industry leader in the flow community. I won't order from anyone else. These guys have it right. From the quality of the products to the customer service, they deserve more than 5 stars."Joshua Williams, USA. [Verified Buyer]SILVER Member since Jun 2013