Anaheim, CA

Scope:The individual in this position is responsible for maintaining a positive relationship between Viasystems and its customers. The Customer Service Representative will build strategic customer relationships by means of proactive interaction to meet business goals. Positive and energetic customer interface will encompass the majority of the workday in the form of telephone, e-mail and fax communications in an effort to succeed in gaining the opportunity to complete a customer's order and increase the revenue of the corporation.

Duties and Responsibilities:Able to quote from drawings or information supplied by customers to adequately book ordersEstablish and maintain standard pricing levels at quotationNegotiate and follow up on sales quotations to secure and book job ordersAddress, resolve and communicate customer issues concerning manufacturability of productsComplete error free order entry into pre-established software and systemsTrack job orders from booking to product releaseUnderstand and maintain database of records for backlog reconciliationEfficiently resolve issues with front end engineering to insure product releases are accurate and timelyCommunicate with manufacturing departments to resolve on time delivery and quality issuesMaintain complete and accurate customer contact informationSet forth to meet and achieve daily goalsResponsible for providing and interpreting reports on sales activities and objective measurementsDevelop, solicit and generate new customer accountsDevelop and maintain an organized work areaBalance workload to meet goals

Essential Knowledge and Skills:Able to clearly understand technology associated with manufacturing high technology circuit boards is preferred, but not requiredProject independence, motivation and a success driven approach to complete responsibilities and meet goalsExcellent and articulate speaker in a variety of settings; easily adjusts the message to match the audienceAble to use superior customer-oriented telephone etiquetteAbility to coordinate and work effectively with many different departments, companies and personalitiesAbility to read, write and communicate in English to the degree necessary to perform the jobAbility to work under pressure and prioritzie tasksAbility to multitask

Education and Experience:3 - 5 years experience in an inside sales environment; preferrably in the printed circuit board industryBachelor's degree preferred, but not required

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