Policies

Your Privacy is Guaranteed!

We respect your privacy and guarantee the information you give us will never be sold, rented or given away. Our site’s order form asks you to give us contact information, including your billing address, shipping address, credit card information, and email address. We use the information provided to process your orders. We do not make our list of registered customers available to other companies. Our promise to you is outlined in the following privacy statement:

We do not read your private online communications.

We do not use any information about where you personally go on the Web, and we do not give it out to others.

We do not give out your telephone number, credit card information or screen names. And we give you the opportunity to correct your personal contact and billing information at any time.

We do not give out this purchase data to others.

We take extra steps to protect the safety and privacy.

We use secure technology, privacy protection controls and restrictions on employee access in order to safeguard your personal information.

We stand by our products 100%

Since 2000 XR LLC has been selling sex toys, bondage gear and adult toys. Currently we have shipped over a half million packages to loyal customers. Each product is inspected and rigorously reviewed for quality, functionality and durability before we offer it on our website. If you purchase one of our products and it is defective we will promptly issue an RMA and replace the product with a new one. If the item doesn’t meet your satisfaction we also will be glad to replace the item. (Note, their are some items that are not exchangeable due to health risks). Please see details about our return and exchange policy below.

Making Your Order from XR, LLC

If you have a credit card or a Visa/MasterCard debit card, you can place a secure order to XR LLC directly through this web site. Just click on a category, browse the items you’re interested in and add items to your online shopping cart. When you are finished, click the checkout button (top of screen) and follow the check out instructions. All sales are final. By placing an order online, you consent to have read these terms and agree abide by them.

To Order by Phone

If you don’t wish to place your order over the internet, XR makes it easy to order by phone. You may place your order via telephone 24 hours a day, 7 days a week Toll Free 1-866-469-2376 or 1-714-847-9292.

Telephone orders can be paid with Visa® or MasterCard® or American Express®.

To Order by Mail or Fax

Please allow up to 15 business days for your check or money order to clear after arrival.

If you wish to be notified of when your payment has been received, please include a VALID email address, as all confirmations are sent via email.

XR, LLC Payment Policy

All payments are in US funds.

We accept Visa, MasterCard, American Express, and Discover.

We accept checks and money orders for US Mail orders only.

For international payments, we accept VISA, MasterCard, American Express and international money orders payable in US funds.

We do not ship COD.

Once an order is placed, your credit or debit card is immediately charged for the full amount of your order.

Orders that fail Address, ZipCode and CVV2 matches are subject to further verification and/or order delay.

We do not accept returns for refunds to credit cards; only store credits are issued.

Please order carefully. All sales are final. If you have any questions, please contact us!

Return & Exchange Policy

We return or exchange for STORE CREDIT only, please order carefully.

To ensure the safety and health of our customers we do not accept returns or exchanges on items that can constitute a health risk or any item that comes into contact with ANY bodily fluid (saliva, semen, urine, blood, et al). Once these items leave our warehouse, we consider them to be used and non-resalable.

These items include (but we are NOT limited to):

ANY dildo or vibrator.

ANY enema kits.

ANY sound set.

ANY item that breaks the surface of the skin.

ANY item that is inserted into the penis, vagina or anus.

ANY gag/dildo combination.

ANY mouthgag.

ANY chastity device.

All products are warranted by us for 30 days from the invoice date. If any product is found DEFECTIVE within that 30 day period, please contact us for an exchange. We will exchange ANY defective item for that same item only.

We will be glad to exchange NON-DEFECTIVE items that do not constitute a health risk for 30 days from the invoice date. All NON-DEFECTIVE returns will be issued Store Credit for the amount of the item.

The customer is responsible for the cost of all shipping charges; for defective items, XR will cover the shipping cost of the replacement item to the customer only.

How to arrange your return or exchange: Please contact info@xrllc.com or 1-714-907-1040 to obtain approval for your exchange. Returns will NOT be accepted without an RMA (Returned Materials Authorization) number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem.

All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.

We strongly recommend you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.

Cancellation Policy

Once an order has been submitted your credit/debit card will be charged immediately. Our ordering process is streamlined so your order will immediately be sent to processing and then shipping. Due to the high volume of orders we receive we will be unable to cancel an order after submitted. Please order carefully.

Disclaimer

XR, LLC makes no warranty, expressed or implied, as to the safety of any of our products. All of our products are sold as novelties only. Furthermore, we accept no responsibility for injuries sustained while using our products. The purchaser assumes all risk and liability of use for all our products.