Temporary, Part-Time, IT Support Officer (3 days per week, 6 months) I'm searching for a temporary IT Support Officer to work three days a week for a central London homelessness charity. Reporting to the Information Systems Manager, you will be the main point of contact for 80+ staff and volunteers when they have problems with their computers or phones. This is an excellent opportunity to work for an established charity. Role outine: Assist managers, staff and volunteers with computer problems and answer their questions.Troubleshoot issues in person and on the phone.Provide support for workstations, laptops, Mitel phones, iOS mobile phones, and printers at two closely-located buildings.Log all user requests to Help Desk system.Escalate issues if required.Raise user awareness of best practice IT use and cybersecurity. Someone who can: methodically troubleshoot and fix basic hardware and software issuestake personal ownership of tasks assigned to thembuild good working relationships with colleaguescomfortable working on their own initiative Essential Knowledge: Windows 7Microsoft Office 2010Active DirectoryMicrosoft Exchange 2013 Closing date for applications: 19th March 2018 Interviews planned for: 22nd March 2018