Appointments

Staines Health Centre

On Monday, Tuesday, Thursday and Friday, we are open from 8.15 am to 6.00 pm. Doctors usually see patients from 8.30 am to 11am and from 3.30 pm to 5.30pm. On Wednesday, we are open from 8.15am to 1pm.

The Hythe Medical Centre

Monday to Friday we are open from 8.00am - 6.00pm. Doctors usually see patients from 8.30 am to 11am and from 3.30 pm to 5.30pm.

You can arrange to see a doctor or nurse by booking an appointment when our surgeries are open. You may book by internet access, telephone or by visiting in person.

If you ask our receptionist to make you an appointment with a particular doctor or nurse, she will make every effort to arrange this. However, there may be times when you will be asked to see an alternative doctor or nurse.

All appointments are booked for 10 minutes although your consultation may require less or more time. If your consultation is running over because you have several problems, you may be asked to book another appointment to discuss problems that are not urgent.

Appointments are for one person only. If two patients are fitted into a single appointment, every other patient who follows will be kept waiting. If you need a second person to be seen, you will be asked to book another appointment. If the second person needed to be seen urgently, he or she would usually be seen at the end of the same surgery.

If you find you do not need your appointment, please let us know as soon as possible so that we can offer it to someone else.

If you have an urgent medical problem, and ring while our surgeries are open you will be offered an appointment on the same day.

You will always be offered an appointment within 48 working hours. In order to arrange this, you may be asked to telephone the following morning to book one of the appointments we reserve for same-day booking.

You can book appointments up to 4 weeks in advance.

Home Visits

Home visits are available for patients who are unable to travel to the surgery in a car or taxi. For non-urgent conditions, please request home visits before 10.30 am.

We can provide a higher standard of care in our surgery than in your home because our medical records are kept on our computers and we cannot carry all the equipment we might need for every condition.

Patients, including children, with a rash or a temperature can safely come to the surgery.