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Monday, June 5, 2017

Telecom Regulatory Authority of India (TRAI) launches three new apps Monday June 05,2017

Telecom Regulatory Authority of India (TRAI) on Monday June 05,2017 has launched three new apps to help customers rate quality of services, speed and performance.

The three new apps -- Mycall app, MySpeed app and 'Do not disturb (DND 2.0)' app -- are being launched so that there is more transparency between the consumers and the service providers.

For instance, the MyCall app, is an Android application for crowdsourced voice call quality monitoring. The application will help mobile phone users rate their experience about voice call quality in real time and help TRAI gather customer experience data along with Network data.

Callers can also provide additional details such as noise or audio delay or mark a call-drop, if they believe that is how the call got terminated, TRAI said.

Similarly, MySpeed app will enable TRAI to obtain test-data from users in all service areas, without any action by the users. The crowdsourced data so collected can be viewed in aggregated form on the interactive map-based portal.

The DND service app will enable users to register their mobile number under DND to avoid unsolicited commercial communication/telemarketing calls/SMS, the sector regulator said.