Service Admin Assistant Location: Taunton Contract type: Permanent15 hours per weekSalary: GBP 13,650 - 14,226 per annum pro rata About the roleWe have a fantastic opportunity for an individual with excellent interpersonal skills to join our Independent Living Team as a Service Administration Assistant on a part-time basis.You will assist the Support Officer in providing administrative and operational support functions to the area that is managed and delivered in accordance with both the needs of the area and corporate requirements.You will be an efficient administrator who is confident to respond to incoming inquiries from healthcare professionals and members of the public over phone and by email. This is a role which requires a motivated, committed and enthusiastic person with excellent communication skills and an ability to deal with people in a sensitive yet professional manner. You will be able to use IT systems and databases in your role and produce well written letters and emails.About the teamThe Independent Living (IL) & Crisis Response (CR) service (IL/CR) supports people in the space between hospital and home and responds to the needs of people in crisis following an emergency; maintaining an extensive network of external relationships across health, social care, and emergency services. About the personTo be successful in this position you must have the following skills and experience: Positive, passionate and enthusiastic approach to customer service Confident in using telephone systems, Microsoft packages & Outlook with the ability to create, amend and manipulate Word, Excel, Access and PowerPoint applicationsGeneral administrative duties; incoming and outgoing mail, answering the telephone and scanning, filing, meeting and greeting customers Outgoing with excellent interpersonal and communication skillsAbility to deal with queries in a diplomatic, professional and confidential manner both verbally and in writingAbility to work accurately, check documentation for accuracy Closing date for applications is 23:59 on the 19th of March with interviews to follow w/c 26th of March 2018. About the organisation The British Red Cross helps millions of people in the UK and around the world to prepare for, respond to and recover from emergencies, disasters and conflicts. Our volunteers and staff help people in crisis to live independently by providing support at home, mobility aids and transport. We also teach first aid skills.We are part of the global Red Cross and Red Crescent humanitarian network. We refuse to ignore people in crisis.We offer a wide range of staff benefits, these include:36 days holiday (including Bank Holidays)Up to 6% contributory pensionChildcare vouchersThe British Red Cross is committed to being an inclusive employer with a diverse workforce. We encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences - including disabled and ethnic minority candidates. This is to contribute to the breadth of experience we need to respond to people in crisis.As part of its recruitment and selection process the British Red Cross undertakes PVG/DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).Follow us on and on Linked in - British Red Cross, to hear about our latest job vacancies. Refusing to ignore people in crisis