Customer's Seagate hard drive came out of an Alienware laptop that was freezing upon boot up causing the Windows operating system loading to stall. Per customer's description, prior repair and data recovery attempts by a computer shop nearby were unsuccessful.

Our staff picked the drive up from the customer's business.

Internal drive in the laptop was a Seagate 2.5" HDD, specs:

500GB Seagate Momentus

Model: ST9500423AS

Part Number: 9RT143-033

Firmware: 0005DEM1

Site: SU

Country: China

Failure: the internal drive sustained degradation where bad sectors began developing, subsequently causing the hard disk drive to fail. Critical SMART element was corrupt and inaccessible. Further mechanical tests indicating weak or bad read-write component. This case was categorized as a mechanical and logical data recovery.

Solution: HDD's firmware were modified to prevent drive's own internal error scanning activation and operation with the goal of minimizing further damage. Donor drive were sourced and failed Seagate HDD were mechanically rebuilt with healthy components. Binary sector-by-sector copy of the failed HDD were created using advanced data recovery hardware based equipment to a healthy drive based on MFT Map of the several existent partitions. Upon imaging process completion, the files were extracted to a brand new USB interface Toshiba external drive. A file list was provided to the customer for review. Upon files review confirmation from the customer, the recovered data was transferred onto a USB3.0 Toshiba Canvio external drive, which was then delivered to the customer.

Select "Yes" if planning to use the files as evidence in the court of law.

No

Yes

Terms and Conditions *

The client authorizes Data Recovery Guru to conduct a diagnosis of the media provided for service to determine the nature of the damage and provide an estimate of the data recovery cost and turnaround. Unless special circumstances apply, the diagnosis is free and no work beyond this diagnosis will be charged without explicit client approval.
The client authorizes Data Recovery Guru, its employees, independent contractors, and agents, to receive and transport this media/equipment/data to, from and between their facilities.
The client hereby represents, warrants, and affirms that he, she, or it is the owner or the authorized representative of the property and all of the information and data stored on said property. By asking Data Recovery Guru to enter into this agreement with you, as client, you declare that the foregoing representations are true and correct. You agree to indemnify Data Recovery Guru for any claims against Data Recovery Guru related to the data recovery service provided.
Failure to claim property:
Any property left unclaimed for 30 days with Data Recovery Guru will be disposed or recycled. At which time, Data Recovery Guru shall have no liability to the client or any third party.
Limited Liability:
Data Recovery Guru shall not be liable as result of this agreement for determining the possibility of providing data recovery services or any data recovery services, or any claims regarding the physical functioning of equipment or media, or the condition or existence of the data on storage media supplied before, during or after service.
THE CLIENT UNDERSTANDS THAT DATA RECOVERY CANNOT BE GUARANTEED.
IN NO EVENT WILL Data Recovery Guru OR ANY CONTRACTOR, EMPLOYEE, OR AGENT OF Data Recovery Guru BE LIABLE FOR ANY LOSS OF DATA OR LOSS OF REVENUE OR PROFITS OR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED, IN CONNECTION WITH THIS AGREEMENT OR ANY SERVICE PROVIDED BY Data Recovery Guru OR ITS AGENTS, CONTRACTORS, OR EMPLOYEES -- EVEN IF Data Recovery Guru HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGE OR LOSS TO PERSONS OR PROPERTY.
Data Recovery Guru's liability of any kind with respect to the services, including any negligence on its part, shall be limited to the price paid in full by the client for the services. Client and Data Recovery Guru agree that the sole and exclusive remedy for unsatisfactory work or data shall be, at Data Recovery Guru's discretion, either (a) additional attempts by Data Recovery Guru to satisfactorily recover the data or (b) a full or partial refund of the amount paid by the client. The parties acknowledge that the price of Data Recovery Guru's data recovery services would be much greater if Data Recovery Guru undertook more extensive liability or promised additional remedies.
Data Recovery Guru shall provide best care for the device submitted, yet Data Recovery Guru is not responsible for any further damage to the device or data during the recovery process. Client is aware of the inherent risks of injury and property damage involved in data recovery, including without limitation, risks due to destruction or damage to the media or data and inability to recover data, or inaccurate or incomplete data recovery. All data recovered will be kept for a period of 14 days after successful delivery to customer. No charge will be made in the destruction of data. Data will be destroyed and thereafter no further records will be kept.
Confidentiality:
Data Recovery Guru agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client equipment to any third parties.
Payment:
Payment is due in full on recovery of data completion and prior to the release of data (whether shipped, delivered, picked up or downloaded), unless by special previous arrangement. Payment made after data delivery is non-refundable. Clients are advised to check the file list reference before making invoice payment. No critical files recovered - no fee applies only when no data recovery is possible. The client is financially responsible for all shipping costs, custom duties and taxes to and from Data Recovery Guru.
Early Service Termination Fee:
Upon service approval, should the customer wish to terminate the agreement prior to the completion of recovery, then Data Recovery Guru reserves the right to charge an early termination fee of up to 50% of the service quote. No recovered data will be provided.
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Data Recovery Guru reserves the right to charge $10 to $50 to priority ship the device back or drop it off should all services be declined and the customer wants the device back. Don't want it back? No charge then. Customers have said this is fair.
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