Nuance Communications

“…Nuance emphasized that its performance exceeded the expectations of its leadership in terms of margins and earnings per share, and delivered revenues at the high end of its guidance range.” Nuance Communications has issued its results for the second quarter of 2019, illustrating a stronger than expected performance in certain areas. Effective October 1st of…

“While the system is certainly convenient for customers, it’s also delivers considerable security to the organization deploying it…” Santander is upgrading the security and convenience of its phone banking services thanks to biometric technology from Nuance Communications. The Spain-based bank has become the latest financial institution to implement voice recognition in its call center, allowing…

Nuance Communications has announced that Tracy Krumme will be taking over as the company’s new Senior Vice President of Investor Relations. Krumme brings more than 25 years of financial experience to the role, with similar investor relations stops at companies like Luxoft, NCR, and Hollinger International. “In addition to her extensive investor relations and technology…

The Human Rights Campaign Foundation has named Nuance Communications one of 2019’s “Best Places to Work for LGBTQ Equality” in its Corporate Equality Index. The Foundation bills itself as America’s largest national lesbian, gay, bisexual, transgender and queer civil rights organization, with over 3 million members and supporters across the country. Its Corporate Equality Index…

A lot of biometric security specialists say they can help businesses to reduce fraud and save money, but Nuance Communications is backing up its own particular value proposition with some numbers: The company says that its Nuance Security Suite saved organizations over $1 billion collectively over the course of 2018. The solution combines voice recognition,…

The 2019 HIMSS Conference and Exhibition is currently underway at the Orange County Convention Center in Orlando, Florida, and FindBiometrics is reporting live with expert interviews from the front lines of identity and healthcare. On day two of the conference FindBiometrics President Peter O’Neill spoke with Kenneth Harper, Vice President of Emerging Solutions, Nuance Communications.…

“Once a customer has registered their voice into the system, the technology can match their voice on a live call to the biometric profile on file.” Nuance Communications has snagged another bank deployment for its voice biometrics technology. Its latest client is Kennebunk Savings, a community bank located primarily in Maine and with $1.25 billion…

“Work at the new lab will complement research in DRIVE Labs in North America and China, and will place a strong focus on new user experience technologies based on things like facial and voice recognition, emotion analysis, gaze tracking, and gesture-based interactions.” Nuance Communications has announced a new AI research center that will focus on…

“…he move was also a response to enthusiasm that customers demonstrated for the biometric authentication technology used in AIB’s mobile app.” One of Ireland’s biggest banks has implemented voice recognition technology from Nuance Communications for customer authentication. Thanks to the newly implemented system, Allied Irish Banks customers who register for voice authentication can confirm their…

Nuance Communications has signed an agreement to sell its Document Imaging division to Kofax, an automation software provider based in California. The deal is valued at $400 million in total. In a statement announcing the agreement, Nuance explained that selling off the Document Imaging division “enables Nuance to focus the business entirely on its conversational…

Another major healthcare network has deployed Nuance‘s clinical automation technology. The Piedmont Healthcare network spans 11 hospitals across Georgia, and serves almost two million patients, with particular expertise the treatment of cancer and heart disease, as well as organ transplantation. The organization has implemented Dragon Medical One, Nuance’s voice dictation platform for recording patient stories,…

“…75 percent of surveyed Concord Hospital staff reported increased accuracy in clinical documentation, and 100 percent said the solutions have enabled them to document clinical records faster.” A Nuance Communications client is expanding its use of the company’s Dragon Medical One dictation solution. The announcement was made at this week’s Cerner Health Conference, where Nuance…

“…thanks to machine learning technology, Nuance says the solution will refine its statistical models over time in order to improve its success rates.” Can artificial intelligence predict the future? Maybe not yet, but it can be used to predict what customers are calling about when they dial into a contact center. That is the premise…

“…BMW Group emphasized its artificial intelligence, asserting that it can learn the driver’s habits, allowing it to offer directions based on a command like, ‘Take me home.’” BMW cars will get their own virtual assistant early next year, dubbed the “BMW Intelligent Personal Assistant.” The system will allow drivers to adjust various in-car settings on…

Nuance Communications says its voice control system for smart TVs is now seeing about a billion transactions a month. The solution, Dragon TV, essentially brings the functionality of a voice-controlled virtual assistant like Alexa to the television, allowing users to search for shows and perform other actions through voice queries. Nuance has established itself as…

“…Nuance said it was the first such use of voice biometrics in Germany, and asserted that the technology was already improving customer satisfaction while reducing call times.” Nuance Communications‘ voice biometrics technology has arrived in Germany, in what the company says is an industry first. The company’s client, Deutsche Telekom, is now using Nuance’s technology to…

Nuance says it’s seeing growing international demand for its clinical dictation technology, and that it’s expanding accordingly. In a statement, the company elaborated on these efforts by focusing on its initiatives in the UK and Canada. In Britain, Nuance has begun to roll out its Dragon Medical One platform, which it has connected with the…

A multi-year study on the benefits of clinical speech recognition software in hospital environment has produced some compelling results. The technology assessed was Nuance Communications’ Dragon Medical platform, which is designed to let healthcare practitioners record patient stories via dictation. Nuance provided the technology about three years ago to Health Quest, a nonprofit hospital network…

Nuance Communications‘ biometric authentication technology offers some major cost savings to organizations that deploy it, and the company has proof. Nuance commissioned Forrester Consulting to conduct an independent case study pertaining to one of its major bank customers. The study found that Nuance Security Suite, which uses voice, facial, and behavioral recognition to identify end…

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