Long delays due to DMV computer problems

The state Department of Motor Vehicles is experiencing major computer problems. Whether you go to the office or try to work online, the system is experiencing what DMV officials are calling a “slowdown.”

It comes a day after the state Office of Information Technology Services performed a mainframe upgrade, DMV says.

“Although the system was fully tested after the upgrade was completed, an issue presented itself under this morning’s high transaction volumes that was not detected during testing,” a spokesman said in a statement. “ITS is currently working to identify and resolve the problem. There is no estimated time for when the system will be fully operational.”

One of our colleagues, Matt Hamilton, has been tied up for five hours.

DMV tells us the offices are reviewing and coding paperwork so that when the system comes up the customers waiting are ready to be processed.

The department is also issuing return passes to the customers who cannot wait.

“Our understanding is that the problem has now been addressed and customers will soon be able to process transactions as normal,” DMV says. “We will let you
know when that is confirmed.”

One Response

DMV is the victim here. OITS received its marching orders from our omniscient governor and declared itself the ultimate authority in all matters IT. Today the DMV customers paid the price, and tomorrow the second floor will spew forth a pile of garbage that directs the blame elsewhere. The sad part is that nobody cares about the truth