Good Location, Lacking Charm Though

As I was traveling with my teenage son, I requested a room with a bit of privacy/extra space. There answer was to put us just above the information desk, in two rooms attached with no door. The bath was in the far room, which meant that one had to travel through the others room to reach it. These rooms were very utilitarian. View of nearby rooftops. Lacking charm but better than a regular room situation for us. I think the other rooms in hotel were more charming - this perhaps was a place where family/staff stayed ocassionally? Had to go up very narrow spiral staircase to get to room.