Returning an item from us has been made extra simple thanks to the Royal Mail pre-paid delivery label, which will allow you to return an item to us from the UK totally free if your return is due to a fault with the item or because of error we have made.

If you are returning an item for any other reason, for example if you ordered the incorrect size or product, you must use a Royal Mail pre-paid label to post your return but we will deduct the cost of the delivery from your refund.

All you need to do to return an item to us is visit https://bluebanana.com/rm and create a pre-paid label with Royal Mail. Fill in a returns form as directed and print out the pre-paid Royal Mail postage label. Attach the label to your parcel and take it to the Post Office to be sent back to us. You should obtain a proof of postage receipt when returning your item.

Make sure you remember to include your returns form with your item and you’ll be sent an e-mail confirming the status of your return as soon as possible. Returns can take up to five days to reach us and will then be processed within 48 hours.

To make your ordering experience with us even easier, we've introduced our very own subscription service. This allows you to set up regular orders for your favourite products at a frequency and quantity that suits your individual needs.

There are no commitments, obligations, or fees for using this service and it can be cancelled at any time. Your payment card will be charged monthly for this service.

Subscription Information:

Choose from hundreds of our eligible online products.

Select the quantity and delivery schedule that fits your needs.

Once you’ve placed your initial order, we'll automatically create any future orders and deliver them to you by your monthly delivery day.

At the same time each month (just before delivery) your payment card will be charged with the agreed order amount.

We can only provide this service to UK/NI customers, paying by credit/debit card in GBP(£).