Help Desk with Customer Satisfaction Surveys - Helprace

That's why your help desk customer satisfaction surveys are there, to keep support more personal and custom-fitted to your users.

Every customer satisfaction survey depends on your support process

Your help desk satisfaction surveys are designed to keep support up to speed. Reach out to customers and find out what's bothering them after a ticket is solved.

If the help desk customer satisfaction metric means anything to you, you'll know that the support process must be.

What is your customer satisfaction survey like?

Agents have a lot on their plate. With tickets, help desk management and knowledge base moderation, it's easy to lose track of customer satisfaction. Give customers the tools to speak their minds and offer them a customer satisfaction surveys help desk.

Many businesses constantly claim to "wow" their customers with great support. However, not ever customer satisfaction help desk gives you the power to set your own

Customize the surveys the way you want to

Not every company's support needs are the same. In order to do that, you can customize the support system to your liking. Set the text, the design and the conditions during which the satisfaction survey is sent.

One of the reasons why satisfaction surveys help desk is needed is because it's convenient for both parties. Once a ticket is set to solved, a set of actions can be customized to send an email to the user

Survey design to make support more approachable

Your satisfaction surveys help desk is designed to collect customer sentiment and keep support moving smoothly. That's because sometimes there are misunderstandings and a disappointed customer may not have anywhere to turn.

Customers can not only add a Good or Bad rating, they can add their own feedback right from their email accounts.

This is why the system by Helprace is designed to be fully customizable and utilizable by a wide spectrum of businesses.