Integrations

Freshdesk integration

113 views 27 August 20180

The Freshdesk integration allows you to import and track time on all created tickets. Manage your time and generate valuable reports by monitoring how much time you need to take care of reported issues.

Note: to enable the integration you’ll need administrator’s privileges. To start the integration login to your TimeCamp account go to the Settings (1). Navigate to the Addons bookmark (2).

Find Freshdesk on the list of available addons and click on “Enable” button.

We’ll also need Helpdesk’s name you’ve chosen while creating it. If you’re not sure what it is, take a look at URL address in your web browser, after logging into your Freshdesk account. We’re looking for the part before ‘.freshdesk.com‘ (3). Memorize this one.

Your API key is located on the right side, under the password change panel. Copy it.

TimeCamp will automatically import all of your tickets. From now on you will be able to track the time spent on each assignment. Go to Project Management page. Note that tickets are already there, under the main project simply called “Freshdesk”. You can now track time using TimeCamp’s timesheets, or using our mobile or desktop applications.