Answering Services Solutions

Technology

IPN offers unparalleled answering services and paging solutions supported by the most current technology in the industry. This allows us to efficiently monitor thousands of phone numbers simultaneously in real-time.

IPN Answering Services offers technology that provides seamless answering and handling of calls, thus increased quality assurance. In addition, IPN allows clients to monitor and save files of calls, review both the voice recording and data entered from each call, submit on call schedules and rules on line, as well as review reports that show trends in customer behavior.

We use state of the art message scripting software. Call flow guidance via on screen scripting provides our agents with sophisticated yet simple to use call management tools.