Account Name Changes

If you’ve recently married, divorced or had
your name changed for another reason via a legal court order, it's easy to
update your JEA account. Simply, provide us with your government-issued
identification along with any of the following documents which show your
legally changed name, Social Security Card, Marriage License, or Divorce
Decree.

You can Fax the information to (904) 665-7990 or come to our Downtown Service Center Monday – Friday 7:30 a.m. to 5:30 p.m.

Account Holder's Name

Unless you are moving into a home where
someone else is paying your water, electric or gas bill, (for example, an
apartment where "utilities are included"), you need to apply for
these services. You can apply on the phone, online, or in person. Applying
for utility services is applying for credit. Like other creditors, utility companies ask
for information like your Social Security number so they can check your credit worthiness
and report your utility payment history. And because your utility payment history
becomes part of your overall credit history, it can affect whether you can get
other types of credit.

JEA adheres to the Fair Credit Reporting Act (2003) and the Fair and Accurate Credit Transactions Act (2009), which requires a customer's legal name to report utility credit
properly.

Water Quality Reports

}

/uploadedImages/Images/SiteIntercept_Ad_Water_Quality.jpg

The Annual Water Quality Report provides information on JEA’s water treatment systems

Related Links

Depending on your credit history you may not have to pay a deposit. Residential customers who wish to get their deposit waived must provide full and legitimate credit information, including their Social Security number, to facilitate credit inquiries.