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by Jeff P. Buzen, of CMG and BMC Software; Mark Crovella of
Boston University and Network Appliance; Peter Denning, of George
Mason University; Jim Gray, of Microsoft Research; and Leonard Kleinrock,
of UCLA and Nomadix Inc.

About the Book: a unique
book that explains clearly all important issues related to the performance
and availability of modern web services.
The presentation is intuitive, illustrated by many examples,
and practical. Several Microsoft Excel workbooks support
the implementation of all formulas and models discussed in the book.

About the Authors: Dr. Daniel A. Menascé is a Professor
of Computer Science at George Mason University, Virginia. He received a
Ph.D. in Computer Science from the University of California at Los Angeles
(UCLA) and was elected a Fellow of the ACM in 1997 in recognition of outstanding
technical and professional achievements in the field of information technology.
Dr. Virgilio A. F. Almeida is a Professor of Computer Science at the Federal
University of Minas Gerais, Brazil. He received a Ph.D. in Computer Science
from Vanderbilt University.