So you are wondering can you use backup plugins for Wordpress with our hosting service. The answer is yes!

But what we do not allow is storing all of your backups in our server. The reason is simple, backups should be kept in off server location from where you can restore your website in case something breaks down.

This means, keeping your backups under wp-content folder in your domain's directory is extremely bad idea. That's because when you accidentally delete your website, all your backups will be lost as well.

Another reason why we don't allow keeping backup archives in our server is because it goes against our acceptable use policy. Your backup archives are using quite a lot of space that other clients could use.

So please download your backup archives to your PC or other backup storage and delete them from our servers. If you don't do it, our automatic backup removal service will remove them by itself.

]]>In order to use FTP to connect to your cPanel and upload new files, you need to connect to your cPanel hostname not your domain or IP address. FTP traffic is not allowed through the network.

For example, if your cPanel server is pbn38.priorityprospect.com then your FTP details would be:

Host: pbn38.priorityprospect.com

Username: your cPanel user

Password: your cPanel password

Port: 21

If your connection fails for some reason, you can try connecting using FTP not SFTP connection.

]]>Unfortunately we do not remove IPs that you don't like. We only replace IPs that do not work.]]>If you lost your Wordpress login info then you have 2 choices:

Reset them manually

Recover them from our dashboard

If you installed Wordpress manually or from Softaculous that's in cPanel, you will need to reset them manually. Please read the following article:

If you installed Wordpress automatically from our PBN dashboard go "Actions" > "View Wordpress Info". Once there, click on "View Login Details" button. You will need to enter your password before you can see your details.

]]>Sometimes you might want to move your domain to another IP. It can be done in 2 ways:

1. Removing your domain and adding it again

Easiest thing to do is to remove your domain and add it again. To do that, please follow these steps:

1) Click on "Actions" -> "Delete" and delete your domain.

2) Choose a new IP and add your domain again

Please keep in mind that if you have used our installer then your website WILL be deleted as well so don't forget to back up your website!

2. Changing your DNS

1) If you host your DNS with us, click on "Actions" -> "Edit DNS" and change your A entry for your domain.

2) If you host your DNS with someone else, change the A entry for your domain to the new IP you wish to use.

Please keep in mind that this way your old IP will stay reserved to your domain and you might not be able to use your IP if it's filled out.

3. Contact our support

If you need, contact our support team who will change your IP for you. That way you won't have to remove your domains or uninstall any software.

]]>Easiest thing you can do is use our Wordpress importing tool. Visit this page for more information:

]]>Because of the incredible design of our network, you can use any kind of nameserver setups as you wish.

You can use:

Private nameservers

Registrar nameservers (Namecheap, Godaddy, you name it)

DNS hosts (DYN, Cloudns, etc)

Cloudflare

Anything you can imagine...

If you are using private nameservers, just register your nameservers with the IP you purchased and change your domain's nameservers to those that you created. That way we will serve your DNS from your IP. You can edit your DNS zone by clicking on "Actions" -> "Edit DNS". There you will also see which nameserver prefixes were automatically generated for you.

If you are using other services, just set an A entry to your IP that you purchased and that's it!

Please keep in mind that we only offer DNS support only when you use private nameservers and host your DNS with us.

]]>If you encounter this message in the action menu then don't worry. This just means that you installed your software before we released our current software installer. This means our system does not have enough information to allow you to uninstall your software and you should remove it manually. Don't forget to remove your database as well!]]>