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Elsie Bruce

Customer Service Representative

Related resumes

Experience

Front Desk Clerk (07/2014 - 09/2014)

Downtowner Inn, Bakersfield , CA, usa

Welcomed and checked-in guest. Welcomed customers who arrived to the hotel and offered excellent client service. Dealt with guest arrivals, informed about the hotel services and offered tourist information if required. Registered guests, assigned rooms and keys. Coordinated room status with housekeeping personnel, informed about late checkouts, early check-ins and special requests.

Cashier (09/2013 - 12/2014)

WalMart, San Leandro, CA, USA

Assisted customers and answered all their questions about our products. Dealt with the cash register, returns and exchange requests. Informed clients about existing financing options and prepared documents required for each sale. Dealt with payments using credit card machines and totalized sales on daily basis.

Cashier/ Off Hours stocking (09/2013 - 12/2013)

ToysRUS, San Refeal, CA, USA

Assisted customers and answered all their questions about our products. Assisted clients to find items, informed about products' characteristics, compared different models, described purchase terms and conditions, provided information about warranties and recommended one product or another according to customers' needs. Dealt with the cash register, returns and exchange requests. Organized items, controlled inventory and cleaned the store. Designed and arranged the window and store displays in the most attractive way for clients. Traced inventory, ordered merchandise, controlled sales, reconciled cash and receipts, and made bank deposits. Promoted our products within the store. Determined where and how our products had to be displayed within the store to sell as much as possible. Checked inventory levels and sales to order exactly what was needed.

Front Desk Clerk (04/2013 - 07/2013)

Downtowner Inn, Bakersfield , CA, USA

Resolved guest requests, concerns and complaints in a efficient and courteous way. Provided excellent guest service. Coordinated room status with housekeeping personnel, informed about late checkouts, early check-ins and special requests. Dealt with billing, room charges, food and beverage charges, phone charges, collected payment according to hotel procedures. Provided excellent and personal attention to each guest.