BRIDGING COMPANIES

WITH CUSTOMERS IN THE NEW ECONOMY

BRIDGING COMPANIES

WITH CUSTOMERS IN THE NEW ECONOMY

THE COMPLETE CRM SERVICE SPECIALIST

BRIDGING COMPANIES

WITH CUSTOMERS IN THE NEW ECONOMY

EXTENSIVE MARKET EXPERIENCE

ABOUT US

Eways

Are

Unique

Eways Are Unique

in that we offer a complete portfolio of CRM services under one roof for easier control of deliverables and greater efficiencies. This enables an intensity of focus that is not as easily available from a multi-location environment.

Full Service

Customer

Relationship

Full Service Customer Relationship

Our focus is centred on enabling companies develop profitable relationships with their customers via a complete understanding of the customer life cycle process, and targeted customer relationship strategies.

Strong

CRM

Capability

Strong CRM Capability

We offer extensive strategic and operational professionalism via a seasoned group of CRM professionals. This experience gathered across a variety of product categories provide us with the capacity to provide innovative and accountable solutions for your marketing needs.

SERVICES

CONSULTANCY

Our methods are thoroughly investigated, logical in approach, practically applied and set to specific objectives. We enjoy working closely with our clients understanding that combining expertise and sharing knowledge are the most effective formulas for success.

DATA BASE MANAGEMENT

Data is at the foundation of everything we do, and the saying ‘knowledge is power’ is a core belief at Eways. We have invested heavily in systems to provide the full spectrum of extended services such as experiential eCommerce, virtual loyalty / incentive schemes, social engagement and online community building.

ANALITICS AND REPORTING

Data is also power, making sense of that data is equally important when applied to program development and management. From consumer segmentation through to predictive and prescriptive analytics our team of specialists are on hand to help companies focus on how to enhance the value of their customers to the brand.

CALL CENTER

Our contact centre is a multi channel communication platform, adopting the latest innovation in technology to connect our clients with its customers. A proprietary and purpose built operational and management platform supports a scalable and lead generation centre that operates to its highest possible level of productivity. We have represented some of the most recognizable brands in Indonesia who rightly demand a service effective and cost efficient contact centre to be their partner.

OUR TEAM

DAVID WIBOWO

President Director

Founder of PT Ewaysindo Makmur.
His idea of bridging the consumer in the new economy
and welcoming CRM as the ‘new advertising’,
has developed the company to be driven by technology and data led

JUINITA SENDUK

CLIENT MANAGEMENT DIRECTOR

With more than 20 years of experience under her belt working
in multinational and national companies such as:
Citibank, Sunlife, BNI, Mead Johnson, Mobile-8, AIMIA,
Juinita contributes her vast experience in CRM - loyalty retention,
contact center and customer service for the clients in W Group.

SUHELMY S.

HEAD OF IT

Creating and directing programs that enable solutions for our customers
to help solve their toughest business challenges through CRM Solution,
including innovative technical assistance.

Jonathan Hari N.

HEAD OF ANALYTICS

He is a data scientist and can double up as a data engineer. He spent
his early years in Artificial Intelligence projects like self- driving cars
and built a dozen of AI cross-platform iOS-Android games. In his spare time,
an avid blogger and contributor to open source platforms.
His mantra is simply insightful and actionable analytics solution.

CLIENT EXPERIENCE

Castrol is a manufacturer, distributor and marketer of the world’s leading premium lubricating oils, greases and related services to its customers covering the automotive, industrial, marine and aviation Industries. Parallel to the growth of the brand was the need for an improved multi-channel communication platform for existing consumers, as well as new retailers entering the franchise.

With this in mind Castrol appointed Eways to develop and manage “Castrol We Care”, a complete and integrated customer care platform.

“Castrol We Care” is now actively providing information regarding Castrol products, and supporting marketing programs to approximately 600 national retailers and workshops since 2015.

Holcim Indonesia has established itself as a professional, complete and fully integrated producer of cement, and ready mixed concrete products. Holcim provides a unique and expanding retail franchise offering the most complete end-to-end solutions ranging from consultation, design to speedy and safe construction.

To support and help grow their retail network Holcim developed “Jelajah Holcim”. “Jelajah Holcim” is an incentive based program designed to build loyalty and lift the overall sales performance.

Eways was engaged at the very beginning of the program to develop and maintain the IT system, database, reward management and fulfilment, including a Customer care line. All of which has helped grow the retail base, and generate a high level of retention amongst the members.

PT Bank CIMB Niaga Tbk (CIMB Niaga) is Indonesia’s fourth largest bank by assets. Established in 1955 CIMB Niaga is one of the most experienced operators in the region.

To demonstrate their appreciation, and strengthen loyalty within their customer base POIN CINTA was developed. The program offered varied benefits such as free shopping with preferred merchants, point redemption on specially selected gifts to door prizes.

For over 10 years Eways were tasked with the responsibility of providing full CRM support services for the program beginning with development of a comprehensive database system as well as purpose built loyalty software. Supporting services that included rewards management, analytics, call centre, fulfilment services and event management helped contribute significantly in meeting the clients objectives, and programs success.

Eways was appointed in 2004 as Sony Ericsson’s CRM partner. Sony Ericsson’s initial brief was to develop a real-time and purpose built data base management system to measure and monitor sales nationwide. Since then the business has evolved and the brand has taken a new life as Sony Mobile.

Eways responded to the new brand challenge of being closer to the consumers and retail partners by developing the Sony NDS System (New Distribution System), a purpose built platform aimed to increase market share, and expand the distribution channel by monitoring sales activities from the regional, to an individual retailerperspective. All valuable intelligence that helped Sony Mobile manage their product and distribution channels with higher overall efficiencies.

Wyeth Nutrition, formerly Pfizer Nutrition, is part of Nestlé S.A. Wyeth Nutrition develops premium-quality nutritional products scientifically-designed to meet the needs of infants and young children.

To support Wyeth positioning of supporting motherhood and positive child development Wyeth created ProGOLD Parenting Club. The club consisted of parents and children who share experiences with other mother and received advice from specialists via experts and talk shows.

Other activities included play and learning activities, personal invitations to Wyeth’s events, consultation and a complete rewards program. All CRM activities were supported and managed by Eways, and over the past seven years we were proud to have assisted Wyeth to grow the membership from 2,900, to 148,000 in 2016.

PT. Fonterra Brands Indonesia Tbk (FBI) and their speciality formula ANLENE, a bone strengthening nutritional milk has been a market leader in over 20 countries providing products that are proven in protecting and promoting good bone health practices.

To build awareness of bone health, and to increase awareness of the product ANELENE launched their ‘ANELENE Bone Health Check’ in 2011. The program was also designed to collect consumer insights for future marketing activities.

Eways was required to build and maintain a comprehensive consumer database for the program, and to achieve this, our team developed a custom built IT sales incentive system, and data warehouse facilities. The platform provided valuable information in the way of analytics and consumer insights to empower the ABHC sales team, and with ANELENE’s consumer engagement strategies.

MatahariMall.com and MBiz.com are both eCommerce venture from the Lippo Group. MatahariMall.com focuses on B2C market, while MBiz.com is dedicated for B2B market.

Eways, with its extensive experience in handling contact centre for e-commerce industry under its belt, has been appointed by MatahariMall.com and MBiz.com as their contact center partner.

To achieve satisfying shopping experience for the consumers, Eways provides multi-channel contact centre service that is supported by growing-numbers dedicated call centre agents.

MatahariMall.com and MBiz.com are both eCommerce venture from the Lippo Group. MatahariMall.com focuses on B2C market, while MBiz.com is dedicated for B2B market.

Eways, with its extensive experience in handling contact centre for e-commerce industry under its belt, has been appointed by MatahariMall.com and MBiz.com as their contact center partner.

To achieve satisfying shopping experience for the consumers, Eways provides multi-channel contact centre service that is supported by growing-numbers dedicated call centre agents.