TripAdvisor Traveler Rating:

4.05Cleanliness

5.05Location

2.05Rooms

3.05SleepQuality

4.05Value

3.05

“The building needs upgrading. We found it extremely...”

Mar 07, 2013Ervine S, Ottawa

The building needs upgrading. We found it extremely rundown from when we stayed there when it was a Holiday Inn.Our stay was for one night so had no contact with staff except front desk. We were on the 2nd floor but could smell heavy cigarette smoke in the hallway and in the stairs.

Read management response to this review.

Management response from HospitalityMgr, Manager

We appreciate the time you spend to write this review. We understand some of our fixtures in some of the rooms are not in a very good condition. But we have updated a few parts of our hotel including renovation for some guest rooms, lamps and carpets replacements in the hallways, and swimming facilities. Your concern about the smell of heavy cigarette smoke in the halls and stairways is very important to us. Please bring to our attention immediate, we wish to track down whom it maybe smoking in a non-smoking area to prevent further occurrence. This will be noted to our housekeeping staffs for them to increase their awareness. We will continue to improve in the comings years.
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