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Problem with people joining and the code they have to enter

I'm sorry this is long. When I joined Top100 to make my own list I entered everything as required and then when I had to enter the captcha (sp) code at the bottom it kept rejecting it. I know it is case sensitive and I made sure every time that it was correct. I was rejected 7 times before it finally accepted it. Not sure if anyone else had this problem. I submitted my business on another one of these lists about 2 years ago and had the same problem then. I almost gave up. Does this happen often?

Last question, How do I make a contact list owner link on top of the page in case people are having the same problem?

Thank You
Donna
PS
I still don't understand about the In's and Out's ranking after reading forum and Q&A. Anyone have time to email me at top100chicksites@hotmail.com I would appreciate it.

I know the ones that have the numbers and letters in am image (instead of text) neevr work for me when I am on dialup. My isp converts the gif or jpeg to an art fils to have the page load faster...and in doing so, I get a new image, (the wrong code). I just use aol or netzero to log on to internet, then use IE (which doesn't mess with jpegs and gifs...but therefore is slower to load.)