We make CRM work

Solutions for your data

We are here to help you maximise the power of the most valuable asset in your organisation – your data.

Customer Relationship Management (CRM) systems have evolved by an order of magnitude. What started out as a repository of prospects, customers and associated contact details, is now a comprehensive enterprise level system that supports business processes from end to end, across the organisation. CRM systems today, integrate with other systems, are available on mobile devices, support different instances for different business units, and most of all, provide functionality and a level of visibility that make them a must have for businesses of any size, industry or location.

Business Intelligence (BI) solutions do much more than reporting what has happened in your business. A proper BI platform will help see the whole story and more importantly, predict the next chapter. The way it retrieves and associates data from different sources allows you to establish patterns, cause-effect relations, and foresee where your operation is going. It also provides intuitive mechanisms for sharing and reporting your findings, taking advantage of the power of Data Visualisation!

Our Customers

QGate has a great reputation for supporting our customers from initial prospect stage, through to consultancy, trialling the recommended product, customisation, delivering the solution, training your users and finally support.

We are delighted with the Management Information that QGate helped us create. It has brought together, in minutes, critical business info in one place and allowed the down time of data harvesting to be put to better use already saving over 5 man days per month!

MD Norad Travel Group

I find the service from everyone at QGate to be first class. Other suppliers could learn a lot from the QGate team.

Allport Cargo Services

Unlike other suppliers we trialed with, QGate expertly coordinated the managed trial and set-up, which made an enormous difference. Questions had answers and we no longer felt we were working in isolation. It was this "managed" element of the QGate trial that helped us decide that Microsoft Dynamics CRM was indeed the right product for us.

Abellio

It was only QGate that could see the vision. It was only them that could understand what we were after. They have got a wealth of knowledge in-house and they offer us the advice and the support we need to what we need to deliver today. I feel confident that when I have got an issue they will be there for us. They have a can do approach to everything, they are really fantastic.

CEGA Group

The decision to work with QGate was because of the level of service we would get from them, their response, the emails when we were trialing and willingness to help was just a different level to other vendors.

Metro Bank

Services

QGate offers you a full range of services to support your CRM or Business Intelligence project. These include consultancy and delivery tasks ranging from:

Scoping

Vendor Selection

Design

Data migration/integration

Customisation to implementation

Testing, training and user adoption.

And once a project has completed, we will always be here with ongoing support and advice.

QGate's CRM Value Add Solutions

With QGate's expertise in implementing CRM projects over the last 20 years, we have built solutions for Computer Telephony Integration (CTI) and for solving the problem of duplicate data, to meet key market requirements.

Computer Telephony Integration (CTI)

Data De Duplication

Duplicate Data Prevention

Support

Working with QGate means choosing a partner that will be there for you. Our work does not end on the day we deliver the solution. It continues throughout the solution's full life-cycle, with an experienced support team that consistently achieves a 9+ CustomerSure rating.

News & Events

Dynamics 365 for Marketing is Microsoft’s new marketing automation tool aimed at organisations that need more than basic email marketing. Built on the same platform as Dynamics 365 for Sales, it is the natural option for customers to use to align their sales and marketing efforts. As with the other Dynamics business applications, this tool […]

Read our article on what you need to consider for a successful CRM deployment and project. You’ve been given a shiny new CRM system to deliver throughout your company… CRM deployment – where do you start? For some people this is a dream come true, for others it’s a nightmare. And the stats don’t […]

All businesses with a keen eye on spending will rightly ask “Why invest in Business Intelligence (BI) solutions?” Many business systems bundle some reporting capability but rarely do these provide sufficient information. It can be frustrating when a team has processes setup that are recording volumes of data which is then not available to […]