·Prepares and issues income withholding notices and advises payer/payees of enforcement remedies.

·Interprets court orders and monitors records for compliance, including reviewing files, processing disputes/violations, and preparing correspondence to address concerns and scheduling matters before the court.

·Enforces child support and reviews cases for civil contempt proceedings, including monitor of ordered payments and remedies associated with civil contempt.

·Schedules cases for conciliation or court hearings when unresolved support disputes or failure to comply occur.

·Communicates with individuals in arrears to make arrangements for settlement and establishment of payment schedules.

·Initiates contact with payers in arrears, enforces collections by telephone and accepts payment over the phone.

·Tracks and balances daily receipts of telephone payments.

·Explains to clients the various processes associated with cases such as procedures involving court orders, enforcement, ordinary medical, income withholding, payments made through MiSDU, how the centralized child support system works, custody, parenting time and other matters.

·Makes account adjustments by applying credits and processing holds.

·Generates emancipation lists and follows through with appropriate actions such as calendaring cases for further action for clean-up, closure and termination of existing orders.

·Writing, reading, mathematical principles; proficient computer skills-Microsoft Office Suite, Outlook; exercise sound judgment and decision making in accordance with policies and procedures; ability to research and problem solve independently; knowledge of County operations and functions; ability to prioritize and time manage; handle stressful situations, provide effective and friendly customer service; support the County's mission and values; ability to think critically where necessary.

·Ability to communicate effectively and efficiently with management, co-workers and clients; obtain and communicate accurate information; apply common sense understanding to complex instructions and respond accordingly;communicate complex ideas through graphs, charts, presentations, reports or other professional correspondence.

ESSENTIAL ABILITIES FOR ALL ST. CLAIR COUNTY JOB CLASSIFICATIONS:

·Ability to demonstrate predictable, reliable, and timely attendance.

·Ability to read, write & communicate in English; follow written and verbal instruction and understand basic mathematics and figure checking.

Must possess a valid State of Michigan operator license and maintain this license throughout employment in this position.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without accommodations.Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

·The noise level in the work environment is moderate with many interruptions.

Disclaimer: The statements contained in this job description are intended to describe the general nature and level of work being performed by individuals assigned to this position.They are not to be construed as an exhaustive list of all job requirements or duties performed.The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

It is the policy of St. Clair County not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, disability that does not prevent performing essential job functions or because he or she is a protected veteran.