Anyone who has ever tried to understand a health plan, set up an appointment with a specialist or decipher a hospital bill knows how challenging these tasks can be.

Your clients share this burden when frustrated employees consume valuable work hours trying to manage their healthcare needs or turn to their human resources departments for help.

To help your clients and their employees cope with healthcare headaches, The Standard offers the Health Advocacy Solution. Provided through a partnership with Health AdvocateTM, a leading healthcare advocacy and assistance company, the Health Advocacy Solution provides Personal Health Advocates to help employees and their covered family members manage their healthcare needs. Typically registered nurses, Personal Health Advocates understand the healthcare system and can help resolve a full range of clinical and administrative healthcare challenges.

The Health Advocacy Solution is available as an add on to The Standard's group insurance products, including Life, Long Term Disability and Short Term Disability, and as an add-on service to our Absence Management Services.

Clinical Services

A Personal Health Advocate can help members find the clinical help they need and can also assist with coordinating care.

Popular Services

Find a doctor or hospital

Assist in understanding a complex medical condition

Locate and research various treatments for a medical condition

Secure second opinions

Schedule appointments with hard-to-reach specialists

Identify best-in-class medical institutions

Administrative Support

A Personal Health Advocate can help your clients’ employees sort out and resolve the mountains of paperwork that are so prevalent in healthcare today. Advocates will work on coverage issues and help members to understand the coding and payment rules that apply to their circumstances.

Popular Services

Help resolve insurance claims problems related to paperwork issues

Assist in correction of billing errors

Provide comparative health cost estimates

Negotiate billing and payment arrangements

Help explain health plan benefits

Healthcare & Resources

A Personal Health Advocate can provide members with the information and resources they need to become active participants in the management of their own health.