What do you like best?

We liked some of the graphics, that's why we initially decided to try the software.

What do you dislike?

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer service department that we stopped used the software and requested a refunded, they gave us the runaround for 3 months, then denied the request.

Recommendations to others considering the product

There are better softwares out there written with better code and this company's customer service is terrible. I would avoid using BoldChat.

What business problems are you solving with the product? What benefits have you realized?

Providing convenience to users who would rather chat with a customer service team via their mobile phones while visiting our website instead of calling in.

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What do you like best?

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). There is nothing worse than typing a huge question for a chat representative, and then having the rep's first question be, "How can I help you?" With BoldChat, you don't have to worry about any similar issues.

What do you dislike?

I wish there was a way to extract data from the software easier. It's somewhat difficult to see items that shouldn't be (how many chats have I taken for this date range, how long were those chats on average). More analytic and reporting features would be nice.

Recommendations to others considering the product

It extremely easy to use, convenient, and allows you yet another way to communicate with clients.

What business problems are you solving with the product? What benefits have you realized?

Giving our customers a way to communicate with our quickly, confidentially, and, in some cases, after hours.

What do you like best?

It's easy to use software that is generally reliable. It meets the business need it's intended to serve.

What do you dislike?

The interface is a bit clunky and looks dated. Every once in a while, I'll have issues with BoldChat on my dual monitors as well - it just kind of hides in the nebulous space between the two monitors or off to the side of one, never to be seen from again unless I close out and reopen the program.

Recommendations to others considering the product

It fits the bill for exactly what it claims to be. It's not anything fancy and there isn't a slick UI, but it's a serviceable product that will get the job done.

What business problems are you solving with the product? What benefits have you realized?

We're using it primarily for inbound sales and support issues, although my use of it is entirely sales-based. We field questions from folks on our site, which is nice because it allows us to work with prospects on questions they have in real time. It's not in my role to use any of the reporting capabilities of the service, so I can't speak to those.

What do you like best?

I liked the amount of features that was available. It was extremely in depth but it just did not suit our company needs

What do you dislike?

There were too many features which were distracting. We have our online chat set up and used by our sales reps to generate leads and have more people call in. We need simplicity as our magic is done via phone/email,

Recommendations to others considering the product

If you have a team of people and high traffic website, boldchat could be for you. Unfortunately we get many more calls than web chats so taking the time to learn it was unnecessary.

What business problems are you solving with the product? What benefits have you realized?

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