Last week, I visited Delta headquarters and spoke with Mike Henny, Delta’s director for customer service experience. We talked about the refresh and the slimline seats. Keep reading to see our Q and A.

With more people traveling with laptops and tablets, you would think airlines would get out of the business of providing in-seat entertainment. They could give passengers some in-seat power and internet and let them fend for yourself.

But Mike Henny, Delta’s director of customer experience, says his airline has no plans to stop giving passengers in-seat entertainment. In fact, he expects Delta will continue to invest in in-seat entertainment, with sharper, clearer screens with even better resolution. That sort of investment is expensive, but Henny said customers demand it.