Can I change my username?
No, we are very sorry, unfortunately usernames cannot be changed.

How do I edit my email address and other personal information?
Please sign into your account here and then edit your account information by clicking on the 'Profile' link in the top menu.

I have forgotten my password.
You can request your password be sent to you here. If your email address has changed and you cannot receive the password at your old address please contact customer support at 800-713-0398 or 519-489-4694 (M-F 9:00am-5:00pm EST) or email support@iclipart.com.

Can I share my account with another person?
Unless you arranged special licensing with us each account (username and password) can only be used by one user. If you have a laptop and a desktop computer you are able to access your account from both machines. If multiple people in your organization would like access to iCLIPART.com we can arrange special licensing upon request.

I appear to sign in correctly, but when I go to download an image the site asks me to subscribe again.
Please follow the steps below to try and resolve this problem:
1) Please ensure that you are signed in to an active account by checking the username and password on your email receipt.
2) Depending on your browser security settings, you may need to add "iclipart.com" as a trusted site in order for the cookies to register on your computer.
- Windows Internet Explorer.
- Firefox (see "Click to show content customized instructions for Windows | Linux | Mac OS").
- Google Chrome (see "Make exceptions for cookies from specific websites or domains").
3) Check your anti-virus/firewall software to see if it has any settings restricting cookies from being accepted.
4) Some businesses have a firewall for the entire network so please contact your technical department to find out if this is the case for yours.
5) If completing the above steps still does not resolve your problem, please contact customer support at 800-713-0398 or 519-489-4694 (M-F 9:00am-5:00pm EST) or email support@iclipart.com.

Why are you charging me money, I thought the images were free?
The images on our website are "royalty free". This means that once you have purchased a subscription, or individual image, you do not need to pay royalties each time you use an image. It does not mean that the images are free to use.

I work for a non-profit organisation. Can we use your images for free or for a discount?
We are very sorry but unfortunately we are unable to allow people to use the images from our website for free. We currently do not offer a discount for non-profit organisations.

What payment methods do you accept?
We accept VISA, Mastercard, American Express and PayPal. Cheques can be accepted provided they are in US$ but please note that accounts will not be set up until the cheque has cleared. We are happy to accept purchase orders from schools and businesses. Please feel free to contact customer support for more information at 800-713-0398 or 519-489-4694 (M-F 9:00am-5:00pm EST) or email billing@vitalimagery.com.

I accidentally purchased the same image twice. How can I get a refund for the second purchase?
Please contact customer support with both your order numbers at 800-713-0398 or 519-489-4694 (M-F 9:00am-5:00pm EST) or email billing@vitalimagery.com.

Is it possible to purchase just one image?
Yes, you are welcome to purchase just a single image. Below the subscription options on the preview page you will see a drop-down form with options to purchase the image individually. Choose the file format you require and click on the "Order" button to proceed.

I purchased a single image but do not want to use it now and want a refund.
We are very sorry but cannot give refunds for individual image purchases unless the image is found to be defective and we are unable to provide a replacement. Please read our Terms of Use for full details of our cancellation policy.

Can I get a refund for the subscription I purchased?
We are able to give a refund provided you purchased a new (first time) subscription no more than three (3) days before your refund request and that you have not downloaded more than five (5) images. If a refund is granted you must delete all the files downloaded from iCLIPART.com from your computer. Refunds will not be granted for renewals or upgrades except at the sole discretion of iCLIPART.com. Please read our Terms of Use for full details of our cancellation policy.

Do I have to pay any additional fees to use the images once I have purchased a subscription or individual image?
No, there are no additional fees to download and use the images that are included in your subscription level since all our content is royalty free. Information about the different levels of subscriptions we offer can be seen in the following chart.

Do you automatically renew accounts?
We do not keep credit card information on file and do not automatically renew subscriptions. Any subscription renewals need to be made by our customers.

Why was I charged an additional fee for my purchase?
iCLIPART.com is a Canadian corporation and some banks in other countries will charge customers a "foreign transaction" fee for making a purchase with us. This fee is retained by the bank and is not sent to iCLIPART.com. Please contact your bank to confirm that you did have to pay this additional fee.

What is a PayPal eCheck?
From the PayPal Website:
"eChecks are one type of bank payment and usually take 5-7 business days* to process. They are used when buyers have not linked a backup payment source (like a debit or credit card) to their PayPal accounts, or when a transaction is too risky to allow an instant payment. The money is withdrawn from the buyer's bank within a day or two. As soon as we receive confirmation of sufficient funds from the bank, we'll deposit the money into your PayPal account. The entire process takes 5-7 business days.*
*Note: Bank processing times vary by the buyer's country. Australia: 3-5 business days, Canada: 6-8 business days, United Kingdom: 5-7 business days, United States: 3-5 business days."
If you are unable to wait for the payment to clear you will need to cancel your eCheck and use an alternative method of payment.

Which file format should I download?
- If you are trying to find images with a transparent background your best option is to download PNG or GIF files. Depending on how the image was created some of our PNG or GIF files may not be transparent.
- If you find our JPG, PNG or GIF files are too large try selecting one of the additional sizes from the second drop-down: 100 pixels, 200 pixels, 400 pixels, 600 pixels, 800 pixels and 1000 pixel (on the long side).
- If you use Corel Draw and wish to download a vector file format we recommend that you try the WMF format first due to possible compatibility problems.
- If you use Adobe Illustrator then we recommend downloading the AI or EPS file formats.
- If you use Adobe Photoshop or GIMP you will be able to open up AI or EPS files. Please note that these files will be rasterized (converted to a non-vector file format) at the size you choose.
- If you wish to supply a file to your web designer or printing company it is best to ask them what file format they would prefer.
- If you wish to print an image onto paper the PDF format is a good one to choose provided you have Adobe Acrobat or another PDF viewer.
- Still not sure what to pick? Please email support@iclipart.com and we will be very happy to help advise you!

I downloaded an image and now I cannot find it on my computer?
Please follow the steps below to try and resolve this problem:
- If you know the file name of the image you downloaded, you can try searching your computer for it.
- If you use Firefox, you can either specify an automatic download directory (pick something you will remember) or get Firefox to prompt you to pick a location each time you make a download.
- If you are asked where you want to save the image, make sure you pick a location where you will be easily able to find the image again e.g. "Desktop" or "My Documents".*Tip* If an image is important to you, why not save it into a "basket" so that you can always find it again?

I have added images to my basket and cannot see how to download them?
The basket system allows you to easily sort and collect the images you need for your projects before you download them. Once you have picked the images you wish to use you will need to download each one individually.

Is there a download limit?
As specified in our Terms of Use a download limit of 35 files/day (for 1 Week Subscriptions and 1 Year Subscriptions obtained through 3rd party products), or 100 files/day (for all other Subscriptions), is currently in place to prevent the abuse of our website. These limits may change at any time.

Can I continue to use images once my subscription has expired?
Any images that you download and use during the term of your subscription can continue to be used after your subscription has expired. Any images that you downloaded should be deleted from your computer at that time as specified in our Terms of Use. Alternatively, you can renew your account.

I purchased a subscription so that I could download a specific image but now I cannot find it.
If you can please email the URL where you found the image, or a thumbnail version of it, to support@iclipart.com and we will do our best to help you locate it.

Can I request to have an image edited or have a custom image created for me?
Unfortunately we cannot edit images for our customers. If you do not find an image that you want, you can always submit a request to support@iclipart.com and we will consider adding it to the mix of images we have created on a monthly basis.

The image I want is only available in a vector image format (AI, EPS, WMF or PDF formats), can I get it converted to a JPG or PNG?
If you have a 1 year basic subscription we may be able to convert a limited number of vector images for you. If you purchase a vector image individually we will be happy to convert it for you if you email support@iclipart.com and include your order number, the image ID number and the format and size you require.

I bought a subscription but cannot download the vector image I want. Why not?
We offer three different levels of subscriptions as can be seen in the following chart. If you purchased a "Basic Subscription", this does not include any of the vector file formats. For access to any of the vector image formats (AI, EPS, WMF or PDF formats), you need a "Subscription Plus" or "Professional Subscription". If you find that you have purchased the incorrect level of subscription, please contact customer support at 800-713-0398 or 519-489-4694 (M-F 9:00am-5:00pm EST) or email support@iclipart.com.

When I download the image it has "iC", "Vi" or "SAMPLE" in the middle of it. What am I doing wrong?
This problem is caused when you copy or save the larger preview image instead of the high-quality image. When viewing the image you want to download, you should see a drop-down with various file formats to the right of it, such as JPG, GIF, etc. Choose the file format that you require and click on the "Download" button. Your image will open in a new browser tab or you will be prompted for a location to save the image on your computer.

Some of the images on the website are missing. What can I do to fix this?
Internet Explorer 11: Add or remove a site from a security zonesupport.microsoft.com
1) Open Internet Explorer, select the Tools button, and then select Internet options.
2) Select the Security tab, choose one of the security zone icons (Local intranet, Trusted sites, or Restricted sites), and then select Sites. You can add sites to the zone you chose, or delete sites that you no longer want in this zone.
3) If you chose Local intranet in the previous step, select Advanced, and then do one of the following:
a) Add a site. Enter a URL into the Add this website to the zone box, and then select Add.
b) Remove a site. Under Websites, select the URL you want to remove, and then select Remove.

You need to ensure the following are added to "Trusted sites":
https://static0.iclipart.com
https://static1.iclipart.com
https://static2.iclipart.com
https://static3.iclipart.com
https://static4.iclipart.com
https://static5.iclipart.com
Please ensure that no url containing "iclipart.com" is listed under "Restricted sites".

If this does not resolve your problem, or you use a different web browser, please email support@iclipart.com for more assistance.

How can I find out how large an image will print out on my printer?
The sizes of our raster images are listed on the website. The maximum available size is listed on the preview page for each image as "Maximum raster dimensions". To find out how large an image will print out, just divide each of the pixel dimensions by 300 (300 dpi is the standard resolution for printing) to get the printed size in inches. If you are printing at a lower resolution, then the final printed size will be larger.*Tip* Computer screens have resolution of 72 dpi.

When I try and download a file it instantly opens in a software program and I cannot save it to my computer.
This can happen when you have "file associations" set on your computer for the file format you are trying to download. Here are some instructions on how to change them for Windows 10/8/7: www.thewindowsclub.com. If you need additional help please contact customer support at 800-713-0398 or 519-489-4694 (M-F 9:00am-5:00pm EST) or email support@iclipart.com.

When I download an EPS or AI file it is saved as a PS file instead.
This is a bug with some versions of Internet Explorer on Windows. If you rename the extension back to EPS or AI (whichever applies) the image will be fine.

When I hit the "Save" button for the image I coloured on the website nothing happens?
When you hit the "Save" button the image opens up in a new browser window. If you have pop-ups blocked then the image will not appear. Please re-enable pop-ups for our website in your browser and you will then be able to save the image to your computer.

The images are being saved as ART files on my computer instead of the format I need.
AOL has created its own image format and converts all images to ART files as they are downloaded. Click here for information on how to turn off image compression in your AOL browser.

How do I find out what browser I am using?
Visit this handy website and it will tell you: www.whatsmybrowser.org.

How do I empty my browser cache to see if it helps?
This website has solutions for many different browsers: www.wikihow.com.

How do I get the font from inside the ZIP file?
In newer versions of Windows and Mac computers, all you need to do is double-click on the ZIP file and then follow the installation instructions below with the TTF (TrueType font) file. Older versions of Windows may require a program like WinZip in order to extract the font.

How to I install your fonts on my computer?
Since the process varies depending on the version of your operating system, we recommend these great links to our customers:Apple Mac or Windows.

Can I use the images on your website as part of a logo?
You are welcome to use our images in a logo provided that you do not intend to trademark/copyright the logo.

Can I use the images on print-on-demand websites like Zazzle or CafePress?
No, you are not permitted to use images from iCLIPART.com on most third-party, print-on-demand websites. If you would like to license images for your own print-on-demand service please email bizdev@vitalimagery.com and extended licensing.

What does "royalty free" mean?
"Royalty free" means that once you have purchased a subscription, or individual image, you do not need to pay royalties each time you use an image. It does not mean that the images are free to use.

Can I use the images in my worksheets and other teaching material?
You can use the images in electronic worksheets, presentations and documents for your own use with any subscription level. Documents can only be sold or shared with other people in any sort of electronic file format e.g. PDF, DOC, XLS etc. with a "Professional Subscription". Physical, printed worksheets can be distributed up to the permissible number of copies your subscription level allows.

Can I use the images on your website in a physical, printed book I'm writing?
This usage is permitted up to 500,000 printed copies of the images for members with a "Basic Subscription" or "Subscription Plus". If you have a "Professional Subscription", you are allowed unlimited printed copies. Information about these three different levels of subscriptions can be seen in the following chart.

Can I use the images on your website in an e-book (electronic book) I'm writing?
This usage is ONLY permitted if you purchase a "Professional Subscription" to iCLIPART.com or extended licensing (on a per-image basis). E-books are defined as a verbatim digital version of a print book, delivered in a digital rights managed pdf, ePub, Mobipocket etc. file format for viewing on an electronic device. For extended licensing please email bizdev@vitalimagery.com with full details of your project, including the approximate number of images you require.

Can I use the images on your website in a print-on-demand book I'm writing?
This usage is ONLY permitted if you purchase a "Professional Subscription" to iCLIPART.com or extended licensing (on a per-image basis). For extended licensing please email bizdev@vitalimagery.com with full details of your project, including the approximate number of images you require.

Can I use your images in my mobile "app"?
This usage is ONLY permitted if you purchase a "Professional Subscription" to iCLIPART.com or extended licensing (on a per-image basis). For extended licensing please email bizdev@vitalimagery.com with full details of your project, including the approximate number of images you require.

Can I use your images in my social media posts?
Yes, this usage is allowed.

Can I use your images for digital scrapbooking?
You are welcome to use our images in your own personal digital scrapbooking projects, but you may not redistribute the electronic files you create in any manner. For larger digital scrapbooking projects, extended licensing may be possible. For extended licensing please email bizdev@vitalimagery.com with full details of your project, including the approximate number of images you require.

Can I digitize your images for use with sewing machines?
You are welcome to use our images in your own personal sewing projects, but you may not redistribute the electronic files you create in any manner.

Can I use your images in e-cards?
You are welcome to use our images in your own personal e-cards, but you may not redistribute the electronic files you create in any manner unless you purchase a "Professional Subscription" to iCLIPART.com or extended licensing (on a per-image basis). For extended licensing please email bizdev@vitalimagery.com with full details of your project, including the approximate number of images you require.

Can I use your images on my business card?
Yes, this usage is allowed.

Can I edit/change the images I download?
Editing the images is perfectly acceptable.

I don't have any image editing software. How can I make the JPG/PNG/GIF image I downloaded smaller?
Once you have saved the image to your computer, you could try a website like resizemyimg.com to resize the image for you.

How do I remove the white box (background) from the image I want?
JPG files will always have a background since that type of file does not support transparency. In some cases the PNG and GIF files on our website will already have a transparent background. If you download one of the vector file formats you should be able to resave the image in your image editing software without any background. Note: you need to either have a Subscription Plus or a Professional Subscription in order to download vector images from iCLIPART.com. Most image editing software will let you remove the background of an image manually, and there are many tutorials on Google on how to accomplish this.

Why does the quality become very poor when I make a JPG/PNG/GIF image larger?
When image editing software makes a raster image (JPG, PNG or GIF formats) larger, it has to add pixels that were not there before, leaving it to guess as to what these new pixels are supposed to look like. The larger you try to make your image, the worse your image is going to look. If you need a larger file than we offer, you may wish to purchase a vector version (if available) and then use the editing software to save the image to the required size.

What software do you recommend I use to edit the images?
If you want to work with vector file formats (AI, EPS, WMF or PDF formats) then you will need professional image editing software like Adobe Illustrator or Corel Draw. Adobe PhotoShop can open EPS files at the size you specify so that you can edit them further. There is also a free program called GIMP that may meet your needs. We have some software and online image editors listed on our Pinterest page. If you do a search for imaging editing software on Google, you will find there are many other options too.

What is the difference between all the file formats you offer?
This excellent website can explain the differences far better than we can: www.fileinfo.com!

If you have any questions, please contact Customer Service by e-mail at support@iclipart.com, or by phone at 1-800-482-4567, weekdays from 9 am to 5 pm EST. International customers please call 1-519-489-4694.