Frequently asked questions

Why is the date of a mail different in Tasks and Search than in the mail view?

If you or your Organization or Project Administrator set your timezone to something other than the default for your project location, you’ll see a different date displaying on a mail in Mail view than on the same mail in the Tasks page and Search results.

Each Aconex project is housed on a certain instance, which typically relates to the project location. To provide a single source of truth for your project, all mail dates are recorded in UTC (Coordinated Universal Time) on that instance.

If you select a timezone other than the default, dates on individual mails will reflect the local time in the selected timezone in the Mail view. However, the search results will still show dates in UTC on your instance, so you’ll know what the “universal” send date of the mail was for all project participants.

Why can’t I get read receipts for Aconex Mail?

All Aconex Mail is stored indefinitely, and it can’t be deleted. This means you’ll never lose Mail in Aconex, but it also means that if you had read receipts, they’d all be stored indefinitely, too. This would quickly add up to an enormous amount of mail that would be difficult to search.

Even so, your read receipts would only acknowledge mail receipt, which is assured through the Aconex system anyway. They wouldn’t tell you whether or not the recipient had actually actioned your Mail.

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