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I got a new ipad and i was was trying to transfer my android…

Customer Question

I got a new...

I got a new ipad and i was was trying to transfer my android onto the ipad and I have it locked now cuz I dont know the passcode. It says I have to go to itunes and restore my ipad and I cant get itunes on this laptop

Technician's Assistant: When did you last change your password ***** Apple ID?

I will tell you that...the things you have to go through to be an Expert are quite rigorous.

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Meet the Experts:

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

I have got a message from you about some music you say I have ordered I haven't and don't want it can you ring me on(###) ###-####I'm in Sydney Australia I am old and find doing the computer difficult… read more

lost my sign in JA: When did you last change your password ***** Apple ID? Customer: got it for xmas ayear ago and forgot my password JA: Did you try resetting through Apple's online account reset too… read more

I set up my iPad but now it keeps asking for my Apple ID. The one I put in is not working and when I tried to change it, it says my time has run out it won't let me download any apps. When I try it as… read more

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.