Industry News

Graham Plumbers’ Merchant new eTrade counter service

Graham Plumbers’ Merchant has launched a new eTrade counter service, which allows users to order from the merchant’s Always Available range 24/7. The new added value service makes life easier for professional installers – with personalised pricing provided and the option to have products delivered directly to site or made available to collect in branch the next working day.

The new eTrade service from Graham Plumbers’ Merchant is straightforward and easy to use. Customers have immediate access to thousands of essential products within Heating and Spares, Plumbing and Plastics and Bathrooms and personalised pricing. The valuable service means that if installers have been unable to access one of their local Graham branches – the products required can be ordered online using the Next Day Delivery service which allows for next day delivery if orders are placed before 4pm.

Graham’s new eTrade counter follows the successful launch of Graham’s Online Account Management service. This allows users to view transactions, their account balance, request a credit review as well as download and print invoices to reduce paperwork. A ‘Contact Us’ function ensures that should installers need to speak with a Graham representative – it is quick and simple to do.

Users can also take advantage of Graham’s eTrade counter to access information on their family of local Graham branches; viewing branch lists as well as news on upcoming trade mornings, branch events or news. An important facility, this allows customers to remain up to date with activity and the Graham personal in their local community.

“We are committed to finding ways of making life easier for our customers,” explained Ian Kenny, Marketing Director at Graham. “A merchant needs to be flexible to work with and provide added value for installers. Our new eTrade counter service does just that – allowing professional installers to manage their account 24/7 and purchase the products they need at a time convenient to them. We’re delighted with the feedback so far and expect to see more of our customers taking advantage of eTrading.”

Graham customers already registered for online account management can begin using the new eTrade counter service immediately. However, if you need to register for an account – this can be completed in three easy steps.