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and Instilling a sense of community

Ken
Warfield was named Vice President of Asset Protection for Regis Corporation. Ken was previously the Director of Loss Prevention & Security at
Price Chopper Supermarkets before taking this new role. He has also held a
variety of leadership positions in the loss prevention industry such as Director
of Loss Prevention Area 2 and 3 for CVS Caremark Corporation, Loss Prevention
Consultant/Director for Ratner Companies, and District Loss Prevention Manager
for The Home Depot. Ken earned his Bachelors of Arts in Criminal Justice from
Mount Saint Mary's college and earned his Masters in Counseling from
Southeastern. Congratulations Ken!

Shannon
Hunter was named Director Loss Prevention Operations & International for Office
Depot, Inc. Shannon was previously the Director,
Corporate Loss Prevention Operations for Office Max before acquiring this new
position. He has worked with the Office Max Loss Prevention team for over twelve
years, first as their District Loss Prevention Manager, and worked his way up
the ladder to become a Senior District Loss Prevention Manager, Territory Loss
Prevention Manager, and a Manager, Corporate Loss Prevention. Shannon was also a
Loss Prevention Manager for Montgomery Ward, Sears, Roebuck and Co., and also
Venture Stores. Shannon earned his Bachelor of Science degree in Business
Administration with a concentration in Management from Truman State University.

Serial returners have all kinds of strategies and so do some retailers
These days, shoppers are playing faster and looser, experts say. Serial
returners have been conditioned by a culture of retail discounting and tight
economic times. And the Internet has opened up new opportunities for testing the
limits of retail return policies. At times, the activity amounts to flat-out
fraud. Sham returns involving stolen merchandise, items bought with fake money
and doctored e-receipts cost the industry $8.8 billion last year, affecting
nearly 95 percent of retailers, according to the National Retail Federation. But
there's also a mushrooming undergrowth of not-quite scams and ethically hazy
work-arounds -- tricks that regular customers pull to save some money. Spending
a minimum of $50 to get a free gift and then returning everything but the gift.
Scouring aggregator websites for online coupon codes intended only for a
retailer's email subscribers. When buying discounted items that are final sale,
asking for a gift receipt just in case -- that way, the product can be exchanged
later for store credit. But some retailers are finding ways to block sly
shoppers. Nearly three-quarters of retailers now require customers returning
items with no receipt to show identification; 12.3 percent mandate ID even with
a receipt -- both up from 2012, according to the National Retail Federation.
Starting last year, dresses priced at $150 or more at Bloomingdale's are tagged
with visible black plastic markers that, once removed, prevent the item from
being returned. Outdoor-goods retailer REI plans to begin applying an updated
return policy in June, requiring customers to bring back merchandise within a
year of purchase instead of allowing them the lifetime of the product to change
their minds, as it had done. Increasingly, retailers are also profiling their
customers, training extra eyes and employing algorithms to identify problem
customers, email addresses or devices, said Avivah Litan, an analyst with
Gartner. Retailers are turning to services that track returns made without a
receipt, then forbidding flagged customers from making receipt-free returns for
a probationary period. Home Depot spokesman Stephen Holmes said that doing so
enables the retailer to "identify patterns, connecting returns to store credits
and building out a pattern of abuse and then taking action on that." But much of
the retail industry has been hesitant to fight back. Many chains keep their
return policies loose, and some are even relaxing them. Others accept behavior
such as "wardrobing" -- in which customers buy an item, use it and then return
it -- as a hazard of doing business. Some 62 percent of retailers told the
National Retail Federation that they experienced that switcheroo last year.
Online, as many as one-third of items purchased are returned, according to
retail consultancy Kurt Salmon. (Source
twincities.com)

Target computer security staff raised concerns two months before breach
Target Corp.'s computer security staff raised concerns about vulnerabilities in
the retailer's payment card system at least two months before hackers stole 40
million credit and debit card numbers from its servers, people familiar with the
matter said. At least one analyst at the Minneapolis-based retailer wanted to do
a more thorough security review of its payment system, a request that at least
initially was brushed off, the people said. The move followed memos distributed
last spring and summer by the federal government and private research firms on
the emergence of new types of malicious computer code targeting payment
terminals, a former employee said. The suggested review also came as Target was
updating those payment terminals, a process that can open security risks because
analysts would have had less time to find holes in the new system, the employee
said. It came at a difficult time—ahead of the carefully planned and highly
competitive Black Friday weekend that would kick off the holiday shopping
period. (Source
wsj.com)

How the Target data breach could boost mobile payments
Following Target’s recent data breach, the retailer announced plans to speed up
its transition to the chip-based payment standard called EMV, a move that could
give mobile payments a boost. The transition to EMV, which uses chip-based cards
and requires special terminals and readers necessary for processing, has been
slow in the United States compared to many other markets, where it is already
commonplace. However, because EMV promises enhanced security attributes over
magnetic stripe cards, some U.S. retailers have new found enthusiasm for
installing the necessary hardware, with expectations that many will also install
the contactless readers needed for NFC-based mobile payments at the same time.
(Source
mobilecommercedaily.com)

Retailers and Banks Create Partnership to Protect Credit Card Data
NRF and other trade associations representing retailers joined with the banking
industry this week to form a new coalition to fight criminals who hack into
computer systems to steal consumers’ credit and debit card numbers and other
data. The partnership, announced on Thursday, will examine ways to share more
information, improve card security and maintain the trust of customers. The
group is made up of NRF and a dozen other associations representing bankers,
retailers, shopping centers, supermarkets, restaurants and hotels. Over the next
several months, participants will look at solutions ranging from technological
innovations to a uniform national data breach law. The partnership will focus on
exploring paths to increased information sharing, better card security
technology, and maintaining the trust of customers. Discussion regarding the
partnership was initiated by the Retail Industry Leaders Association (RILA) and
the Financial Services Roundtable (FSR), joined by the American Bankers
Association (ABA), the American Hotel & Lodging Association (AH&LA), The
Clearing House (TCH), the Consumer Bankers Association (CBA), the Food Marketing
Institute (FMI), Independent Community Bankers of America (ICBA), the
International Council of Shopping Centers (ICSC), the National Associations of
Convenience Stores (NACS), the National Grocers Association (NGA), the National
Restaurant Association (NRA), and the National Retail Federation (NRF). The
participating trade associations will form working groups made up of themselves,
member companies, and other stakeholders. The working groups will be focused on
increasing threat information sharing, innovative technologies that adds
safeguards to protect consumers within the payment system and other areas like
national data breach laws. While this forum will serve as an effective way for
the industries to discuss areas of agreement, equally important, this forum will
be a platform to discuss areas of disagreement and seek solutions.
(Source
nrf.com)

Nike adds new Director Digital Loss Prevention position to LP pyramid
As the leader of Nike’s Digital Loss Prevention efforts, the position will
provide leadership for the global fraud risk management function in Nike's
digital business. They will be responsible for ensuring Mike's resources are
properly aligned to the execution of key priorities, as they develop and
implement ecommerce risk management strategies to appropriate tolerance levels
based on advanced data analytics and trends. The executive will maintain
industry knowledge of ecommerce fraud trends, performance drivers and the latest
developments in fraud protection tools and make recommendations for necessary
investments in fraud prevention solutions and strategies in our digital
business. (Source
nike.com)

Quarterly Same Store Sales Results

VF Corp. Q4 sales up 8% with full year revenue up 5%
GNC Q4 domestic corporate stores up 5% with revenue up 8.6%Burger King Q4 up 1.7% with revenue down 34%
Cabela's Q4 down down 3.5% with revenue up 3%

Last week's
most popular news article --

Amber
Alert issued after carjacking, kidnapping at a Safeway store in Oakland, CA;
suspect had an earlier altercation over possible shoplifting An Amber
Alert was issued Tuesday after a carjacking and kidnapping of a 13-year-old girl
and adult was reported near a Safeway store on Redwood Road in Oakland. Police
are still desperately searching for a red sedan and two people inside who are
believed to have been kidnapped at knifepoint from the parking lot. The car the
suspect is believed to be driving is a red sedan with California license plate
6JFM648. The suspect was inside the store just before 1 p.m., when he drew the
attention of store employees who thought he was trying to shoplift. The man
argued with a clerk and ran from the supermarket with a knife in hand and then
jumped into a sedan at the Safeway on Redwood Road at Highway 13.
(Source
go.com)

The Loss Prevention industry's first-ever live broadcast. With over 2,000 viewers and great
Guests, Cast and Crew, the D&D Daily's "Live in NYC" event covered timely subjects and
delivered valuable information for the LP viewers. MC’ed by two
dynamic and absolutely energized industry executives, the event was
a huge success and showed how the Daily continues to lead the
way in "Educating, Informing & Instilling a Sense of Community"
for the LP industry.

Visiting with LP Leaders of various Solution Providers, Retailers,
Academia, and Trade Associations, the sessions covered a wide array
of timely and critical subjects that can have an impact on your
career and add value to your performance. Watch it
here.

Interview Sessions Include:

●

WG Security Products - (5:12)

●

"ORC in the Retail Industry" -
(21:22)

●

"Internal Growth - Positioning
Yourself for Promotion" - (46:13)

●

"It's a Mutual Investment" -
(1:06:57)

●

"Emerging Loss Prevention Issues:
Training is Key" - (1:29:49)

●

"North America's Conversion to IP"
- (1:49:33)

●

"Taking an AP Team & Program to
the Next Level" - (2:09:33)

●

"The Impact of IT Monitoring on
Employee Theft and Productivity" - (2:33:08)

The Holy Grail of Safety: A Single, All-Encompassing Safety Leading Indicator
In regards to safety, there is a single leading indicator that stands above the
rest with regard to its ability to explain and predict workplace injuries! A
research study conducted in partnership with a team from Carnegie Mellon
University found that 75% of the variation in the frequency of safety incidents
can be explained by the information derived from safety inspections and
observations. This team was also able to build a computer model that can predict
future incidents with accuracy rates as high as 80-97%! How did they accomplish
this? They are simply using inspection and observation data! Make use of this to
ensure your team is operating a world-class safety function!
(Source
ehstoday.com)

Seeking Safety in Numbers: Do Consumers Think And Choose Differently in Crowded
Stores? In a series of studies just published in the Journal of
Marketing Research, assistant professor of marketing for the Wisconsin
School of Business and his colleagues from the University of Kansas and
University of Toledo explored a common environmental cue that had been given
little research attention: the crowdedness of the environment and store. This
research shows that the personal-space violations that occur in crowded stores
result in individuals adopting a fight or flight response!
(Source
forbes.com)

Walmart
Shooting Leaves 1 Dead In Chandler, Arizona Sunday afternoon Police
said an argument led to a fatal shooting at a Walmart in Chandler on Sunday
afternoon. Kyle Wayne Quadlin, 25, of Chandler, and Kriston Charles Belinte Chee,
36, got into an argument at the store's service counter just after 4 p.m. that
escalated to a physical fight, said a Chandler police spokesman. Quadlin told
police he was losing the fight and said he "was in fear for his life" so he
pulled a gun and shot Belinte Chee, the spokesman said. Belinte Chee was taken
to an area hospital in critical condition and later died from his injuries, the
spokesman said. Quadlin fled the Walmart at 800 W. Warner Rd. but was later
contacted and interviewed by officers, the spokesman said. He added that Quadlin
was being cooperative. Quadwin was not booked into jail and the case is pending
review by the Maricopa County Attorney's Office, the spokesman said.
(Source
kpho.com)

Shots
rang out at Gallery at Military Circle Friday afternoon in Norfolk, Va.
Karen Parker-Chesson with the Norfolk Police Department said officers were
dispatched to the mall around 1:10 p.m. for a report of a male gunshot victim.
She said several males were involved in a fight when one person took out a gun
and shot a man. Parker-Chesson said several suspects were taken into custody and
the victim was taken to Sentara Norfolk General Hospital with injuries that were
not life-threatening. (Source
wavy.com)

Orlando man steals $500,000 from credit card companies - processing fake
credit-card returns 31-year-old Daryl Ali used information from
existing businesses to create merchant accounts — bank accounts that allow
businesses to accept payments from customers using debit and credit cards — for
phony businesses. After the accounts were created, Ali used them to process fake
credit-card returns. When the credit-card companies processed the returns and
deposited money into the accounts, Ali withdrew the cash or moved the money to
other accounts, agents said. Ali kept the scheme going for more than seven
months before his arrest last week. The investigation was launched after a
complaint from American Express. (Source
orlandosentinel.com)

Shootout Mayhem during robbery at Family Dollar Shop in Houston; 3 arrested
after gunfire A Family Dollar store in Houston was the location for an
intense shootout between cops and robbers. Although the police officers failed
to hit their intended targets, they eventually arrested three robbery suspects.
According to the Houston Chronicle, "Police arrested three suspects after
robbers exchanged gunfire with officers during a store holdup in northwest
Houston. The gunmen fled and eluded police for about two hours until their
capture. (Source
dallasblog.com)

New Orleans Sheriff's deputy fires gun at robbery suspect at Algiers, LA Walmart
An Orleans Parish Sheriff's deputy fired his gun at a robbery suspect in the
parking lot of a Walmart in Algiers, said Philip Stelly, a spokesman for the
sheriff's office. The incident took place around 2 p.m. at the Walmart at 4001
Behrman Place, the suspect went into the store, implied he had a weapon and
demanded money from several of the store cashiers. The suspect then got into a
car, and began to drive away. The deputy then fired shots, two of which hit the
driver's side door of a car in the parking lot. The suspect also tried to run
the deputy over with the car. (Source
nola.com)

Portland,
ME woman said she was armed with an explosive device, charged with robbery of
Walgreens pharmacy A Portland woman is accused of threatening to blow
up a Walgreens store unless a store employee gave her drugs. Portland police
said they arrested and charged the woman with robbing the Walgreens pharmacy in
Portland on Sunday morning. Lt. James Sweatt said Elisabeth Sanborn, 34, of
Portland entered the pharmacy at 9:02 a.m. and asked an employee for
prescription drugs, indicating that she had an explosive device. She left with
an undisclosed amount of prescription drugs, police said. At 10:59 a.m. Sanborn
returned to the Walgreens store and was arrested on a charge of robbery.
(Source
wlbz2.com)

Authorities Search for Suspect in a Dollar General Armed Robbery, Kidnapping in
Richland County, SC Authorities are searching for a man they say
robbed a Dollar General on Two Notch Road and held an employee with a knife to
her throat on Saturday. Richland County Sheriff's Department says a man entered
the business around 9 p.m. Saturday, held an employee with a knife, and demanded
money. The suspect escaped with an undetermined amount of money. Deputies
located evidence following the trail of the suspect, and have a potential
suspect identification. No injuries are reported. (Source
wltx.com)

Police break up large fight at Potomac Mills Mall in Woodbrigde, VA
A large fight at Potomac Mills mall Saturday night led to a rampant rumor of an
"active shooter," but police say it appears no shots were fired. The call went
out before 7 p.m., with reports of large crowds and shots fired in the food
court. Police responded en masse, dispersing the crowd. Prince William County
police spokesman Jonathan Perok said they found no evidence that any shots were
fired. (Source
insidenova.com)

The
Los Angeles Area Organized Retail Crimes Association (LAAORCA), the biggest
retail LP/police partnership organization of its kind in the United States, will
host its 5th annual conference in Pasadena, California, on Thursday,
March 6, 2014 from 8 a.m. to 4 p.m. at the Pasadena Convention Center. The
event's theme this year is "Walking in the Shoes of our Partners" and will
feature a slew of exciting, informative topics for both law enforcement and
retail Loss Prevention professionals alike.

The keynote speaker headlining LAAORCA's premier conference this year will be
Gus Downing - President, Publisher and Editor of Downing & Downing and the D&D
Daily. His speech will focus on Organized Retail Crime, as he discusses where
the industry is going and what you need to do to help lead the way. As North
America's leading Loss Prevention Headhunter for the last 30 years, Gus will
talk about the growing problem of ORC and how it impacts your career long-term.
With ORC increasing, mobile payments at the door, online pickups expanding and
counterfeit goods exploding, the role of Loss Prevention is changing as fast as
the retail space. This timely discussion will cover all of the above and more - as the LP
Executive of tomorrow will look totally different than the one today.

31
people, including street gang members from "Crips" and "Bloods" busted for
operating criminal enterprise - ORC as well in Asbury Park, N.J. The
six-month investigation, dubbed “Operation Dead End,” began last summer in
conjunction with other efforts focused on stemming violent street crimes and
firearms offenses in Asbury Park. The investigation discovered members of the
criminal organization regularly conspired to commit several different
firearms-related offenses, including unlawfully possessing firearms and
transferring guns among various members of the criminal organization. The
investigation also found members of the criminal organization distributed
narcotics, including crack cocaine, heroin, and a synthetic substance known as
“molly,” a form of Ecstasy, and further revealed members of the criminal
enterprise acted together on numerous occasions to commit organized thefts,
burglaries, and at least one robbery involving firearms. Several defendants were
charged with shoplifting and shoplifting conspiracy, while others were charged
with theft. In addition, numerous defendants were charged with conspiracy to
distribute a CDS and other distribution of CDS-related offenses.
(Source
ahherald.com)

Traveling female duo hits Winn-Dixie in Biloxi, MS & others with stolen credit
cards to purchase re-loadable Visa cards - more cards found Biloxi
Police Sergeant Donnie Dobbs said two women used stolen credit cards to purchase
$3,200 worth of re-loadable Visa cards from Winn-Dixie Saturday. Security video
shows the women were only in the store for about one minute before they
committed the fraud. Dobbs said an alert store associate realized what the women
were doing and recognized their description from a WLOX News broadcast in
December. Authorities said both women were wearing wigs and baseball caps that
were similar to the disguises worn in the previously reported fraud. During the
investigation, police seized the rental car the two women were using, an
additional wig and 11 additional re-loadable credit cards. (Source
wlox.com)

ORC
trio busted hitting Target store in Scottsbluff, NE. Police say that
George and McKayla Cantu, as well as Shelly Cervantes were caught on
surveillance cameras stealing several Nintendo DS systems from the electronics
section. They say George was in possession of the stolen items, while the
females acted as lookouts. A VIN search of their vehicle revealed that the car
was stolen out of Greeley, Colorado. All three were arrested on charges of
shoplifting and possession of a stolen vehicle. George Cantu is also charged
with resisting arrest. (Source
privateofficer.com)

Two charged with stealing 66 pieces of jewelry from Elizabeth City, Va., Walmart
Elizabeth City Police say on Friday, February 7th, two people broke into an
unmanned jewelry cabinet in the store and stole 66 pieces of jewelry worth
$2,450. They were both arrested on warrants for felony larceny and felony
possession of stolen goods. While in the store they shoplifted other items and
were subsequently charged for those items as well. The duo had also been
previously banned from all Wal-Mart stores for a prior larceny case in Virginia,
hence were charged with trespassing as well. (Source
wtkr.com)

Flint, MI woman admits to stealing hundreds of cans of baby formula from Walmart
and Meijer storesA Flint woman told a Livingston
County Circuit Court judge she stole dozens of cans of baby formula from two
stores to sell it to fund her drug habit. Kimberly Kay Genella admitted Friday
that she would place “40, 50 or 60 cans” of baby formula in a cart, and because
that would look suspicious to store personnel, she used dog food or cat food to
cover the cans before walking out of the Hartland Township Wal-Mart and Meijer
stores in August and October. Genella would then sell the cans to a woman at a
gas station. (Source
livingstondaily.com)

“Protection 1 is proud to be
sponsoring the D&D Daily ORC column to ensure the LP
industry
gets the information, education and critical
data they need to fight this national epidemic.”Rex Gillette, VP Retail Sales, Protection 1.

Small Tag, Big Results - Family Dollar reduces shrink with
EAS solution With shoplifting and ORC seemingly a
fact of life in today’s environment, retailers attempt
various methods to deter criminals from sweeping products
off their shelves. Family Dollar recently deployed EAS tags
in a 200-store test and saw such positive results that the
retailer is rolling out the system to all of its nearly
8,000 stores...More

7 Key Learnings from NRF Big Show 2014
We were at NRF Big Show this month, not just to show the
latest Checkpoint’s innovations but also to hear about
retailers’ concerns, challenges and plans for 2014. Here are
7 key learnings...More

Ken Warfield
was named Vice President of Asset Protection for Regis Corporation.Shannon Hunter
was named Director Loss Prevention Operations & International for Office Depot,
Inc.Ashlee Beckham
was named District Manager of Investigations for Macy's.Ronnie Beye
was promoted Area Asset Protection Manager for Cabela's.Mike Harris
was named Regional Director of Asset Protection for Hudson's Bay Company.Tom Kilgallon
was promoted Regional Director of Asset Protection for Lord and Taylor.

12 Ways to Beat the Monday Blues
Does the start of your work week make you feel unmotivated or sluggish? Does it
feel like you can hardly get out of bed, even more so than usual? If so, you may
have a strong case of the Monday Blues. This feeling can have a strong impact on
your performance and productivity, in the wrong way, if not taken care of. Try
these twelve steps to get rid of those blues! (It's
contagious)

The simplest things can always have the biggest impacts. From
having a firm hand shake, turning off your cell, not chewing gum, shining your
shoes, cleaning your briefcase, having multiple copies of your resumes, getting
business cards from everyone you interview with, taking the water they offer,
stopping by the facilities merely to clear your head, making direct eye contact,
and making sure you wear a smile and you're upbeat with everyone you meet. These
are the basics of every successful interview. And it seems that many great
executives lose opportunities because they don't practice the basics.