Our refund policy does not apply to furniture orders made on our website and you may only return furniture if you wish to cancel your contract with us, please see Cancellations for further details. This does not affect your statutory rights in respect of faulty or damaged furniture.

STANDARD ITEMS & TRAVEL SYSTEMS

If for any reason you are not happy with your Baby Elegance purchase please return it to us within 30 days still in its original packaging, undamaged and suitable for sale with the despatch note or other proof of purchase. If we find that the product has been tampered with and is not suitable for resale we can not refund you.

We will refund your delivery charge when a product is faulty or damaged but we will not do this if an item is not wanted. Should you have any questions regarding our policy please email us: babyelegance-uk@centurylogistics.co.uk. The return address will be present at the bottom of your delivery note and we would request that you email the above address prior to sending back a product for refund.

PROMOTIONAL DISCOUNTS

Where promotional discounts are applied to orders, the discount will be applied to each item in the basket. In the event of a return, you will not be refunded the discounted proportion.