Heh heh. I think when we bug them enough. Then again, I've lost track of how many times for months I've (not counting all the other players) asked about chocolate ingredients not stacking with no answer, so who knows.

I really hope we get a reply, if for no other reason it's not fair to anyone who entered to not know why a design wasn't selected. Especially if there were very few entries.

Sure, I'll post mine. I went back and checked over the minimum requirements again and I seem to have met every single one. Submitted over 12 hours before deadline. Included my name , shard, character (Gweneth Lilan is my main one and I submitted in that character name) and I also sent my phone number and email address. No second level buildings. No walls moved. Sent images in both 800x600 and posted links to the full sized ones along with a complete description and notes about things I was unsure of (like my saftey deposit boxes in the back).... Seems a little silly to be worring about a design contest in a game... but I'm stumped and at this point a little hurt that the only response we get seems to be inaccurate. Did you guys not receive my submission?

GovernorStratics VeteranAlumniStratics Legend

if that's what it is, Uvtha, then I completely misunderstood that part of it, I thought the roof restriction was only regarding placing another roof on the top of a second floor of the bank (actually making it, then, three floors)

and congratulations to you, Uvtha, just saw your design in the other thread

VIPStratics VeteranStratics Legend

The only argument I can make for a problem with the design are the additional walls I think you added inside the bank. Or the stables you branched off of the bank?

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No, the design is actually fine - it meets all the requirements. This wasn't in the list we went through, however, and its very possible it was a lost email. I believe Community is looking into this to see what happened.

For our part, I'm sorry Dhara. We've apparently missed a valid entry from Origin. If we do add this to Origin, it's not for pity, but because you won fair and square. You deserve to know that.

Thanks Draconi (and everyone else who posted their support). I just can't believe that no one else on Origin entered. Are you guys sure that mine was the only email lost? Winning a contest where there was only one entry is not much of a win at all so if you want to run another contest just for Origin or something like that, then I would not balk. I might even take the opportunity to make a few changes to mine. Whatever you guys decide is fine by me.

Stratics Veteran

Are e-mail systems so unreliable these days? It does open a bit of a can of worms if entries were still getting missed on the second round of entries, as we can really have no idea exactly how many entries were missed.

This sounds like a problem which needs to go high up to EA's technical department, not UO's community staff.

If multiple entries for an e-mail in contest can be missed, then any number of important e-mails may also be getting lost in the system.

I think this example clearly illustrates the major flaw in their contest and one which could be remedied at minimal time expense to EA. Send a QUICK email reply to each entrant thanking them for their entry. And NO, don't do it with some script, but manually type a short message.

For Spada, Chrissay, and others that might see this thread, try putting just the littlest personal touch in your customer service now and then and see how far it goes. I'm sure this contest didn't garner 10,000 entries. A sincere thank you for your entry would have prevented this.

Stratics Veteran

I think this example clearly illustrates the major flaw in their contest and one which could be remedied at minimal time expense to EA. Send a QUICK email reply to each entrant thanking them for their entry. And NO, don't do it with some script, but manually type a short message.

For Spada, Chrissay, and others that might see this thread, try putting just the littlest personal touch in your customer service now and then and see how far it goes. I'm sure this contest didn't garner 10,000 entries. A sincere thank you for your entry would have prevented this.

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I'd definitely like to see this for future contests. Since now I'm a lil bit paranoid that my entry might have been missed as well. It's not a good feeling thinking you have spent several hours working on something and it didn't even make it to the judging part because of a technical snafu.

I just wanted to say that even if email problems did keep some entries from being reviewed, nothing can be taken away from your entry, Dhara. That is a beautiful design that you and all of Origin should be proud of - Congratulations!

It is certainly unfortunate that some entries may have been missed because you folks are so dedicated and creative but I don't think any entry could have have been "better", just "different". Again, nice job

I'd definitely like to see this for future contests. Since now I'm a lil bit paranoid that my entry might have been missed as well. It's not a good feeling thinking you have spent several hours working on something and it didn't even make it to the judging part because of a technical snafu.

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Seeing what happened here also makes me wonder about what happens with information we submit through the feedback form on the uo.com site (e.g., FoF questions). Does it go anywhere? You don't get any kind of confirmation when you use the form. You fill out the form, press the "button" to transmit it, and then are dumped back on the main news page. A confirmation screen when you use that form would at least make you feel like the information was captured and saved somewhere.

ProfessionalStratics VeteranAlumniStratics LegendCampaign Patron

We use an autoreply for our support department. Yes, it's automated but our customers know that if they don't receive that reply immediately, the chances are good we never received their emails and they can let us know we have a problem. It's worked very well for us for years now and we have very few lost emails.

Congratulations to all the winners. Some of the designs I've seen have truly blown me away! All I can say is "wow".

Stratics VeteranWiki ModeratorAlumni

Sweet welcome to the winner circle Dhara. When I saw your entry in the morning of the announcement I was like "How on earth did that not win?" heh Congrats it looks great and im glade Origin will have a nice bank done by a player

Although I do feel bad for the Dev that was going to do origin. Poor guy or gal hope they didn't start already.

Stratics Veteran

Sweet welcome to the winner circle Dhara. When I saw your entry in the morning of the announcement I was like "How on earth did that not win?" heh Congrats it looks great and im glade Origin will have a nice bank done by a player

Although I do feel bad for the Dev that was going to do origin. Poor guy or gal hope they didn't start already.

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If they'd found a shard in need of a design, it would have been cool if they instead used one of the best designs from another shard instead - like the one they really hated to fail, only because another on the same shard was even more incredible.

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