In the User Portal after a user submits their ticket, they are automatically directed to the status of their ticket and where they can make a comment on the ticket.

I would like to make it route to a different location as opposed to showing the comment/status page of the ticket.

For example, after a user submits a ticket, they will then be taken to the create a new ticket page, or we would also want it to log them out, OR we direct a user to a different tab.I also tried to delete this content but Spiceworks will not let you.

Unfortunately, there is no way to disable or hide that page. It will show up by default after a ticket is created. You can try searching the app center to see if there is a plugin that does this for you.

2 Replies

Unfortunately, there is no way to disable or hide that page. It will show up by default after a ticket is created. You can try searching the app center to see if there is a plugin that does this for you.