Very friendly and overall takes an interest in the issues that you're having.
Communication could be slightly better as when the works were originally completed I was not notified and had to chase to find this out. Also the painter/decorator turned up unannounced and naturally caused quite a disruption so it would have been nice to have advanced notice of this (though I appreciate Courtney herself was not made aware of this herself).
Courtney is very good at following up.... read full review

Comment on agent fees

For this particular kind of work I appreciate that there are no fees involved.
I do object to tenancy renewal fees as changing the dates on an existing tenancy agreement does not involve a lot of work.
I also dislike that I have not been allowed to move to a periodic tenancy agreement d I have been at the property for nearly 2 years. It is extremely difficult to try to plan your life around intervals of 6/12/24 months.