Connectivity has been fully restored to all on demand and replicated applications. The root cause of the issue was determined to be the (co-location) hosting facility and their network. The vendor partner has issued a statement of accounts and assured all network issues have been resolved.

Execupay Network Teams will conitnue to test and monitor all systems as traffic increases through out the day (both internal and external).

Support will be closing any issued tickets on this item, however if for some reason you are experiencing difficulties, please contact us as soon as possible.

We apologize for the inconvenience this outage has caused, if any other details emerge, I will post them here as an edit to this news feed.

Again, I sincerely thank you for your patience

Tom Klingbeil

FYI Update Only

09:32:09

The connectivity issue is still currently being addressed. Some connections are being made, however the problem continues to be widespread and impacting both on-demand and replicated clients. Network Services and our vendor partners continue to work this issue at the highest priority. Thank you all for your patience, further updates will be provided.

Execupay Support

We are currently experiencing connectivity issues affecting all Execupay hosted Platinum Pay and On Demand services. We are working hard to find the problem and restore the connection. Another update will be posted as soon as we have more information.

As a reminder from the 2014 Execupay User Conference, and as notice for those who were not in attendance:

Effective with the Q1/2015 tax filing period, our software tax filing system will be going purely electronic for all states accepting an electronic filing format. We are working hard to get updated on all the current IRS and State Electronic Filing requirements. We are also assembling a dedicated team to provide specific and focused support for you during this transition period.

Stay Tuned as we will be posting more on this very soon!

Software update:

Execupay version 2015.1.5499 is now available in the Download Center on our Support site: https://support.execupay.com. Please be sure to review the release notes and follow the "2014.4.XXXX Special Printer Installation" instructions after updating. These are also posted in the Download Center.