One of the easiest ways in which hotels can transform guest experience is by realizing the importance of direct guest messaging. It doesnt matter if you are a brand that has its own in-house messaging app or an independent hotel using WhatsApp or Facebook messenger. What matters is throwing open a line of communication with guests that is direct.

Oracle Industry Connect - designed by hospitality leaders, for hospitality leaders - explores leveraging the power of technology to address our greatest, shared challenges. And this years edition couldnt be in a more ideal setting, considering New York embodies hospitality innovation.

Direct Guest Messaging

One of the easiest ways in which hotels can transform guest experience is by realizing the importance of direct guest messaging. It doesnt matter if you are a brand that has its own in-house messaging app or an independent hotel using WhatsApp or Facebook messenger. What matters is throwing open a line of communication with guests that is direct. continue reading →

Chatbots

Office workers around the globe are turning to a new assistant to answer their HR queries and requests for data, one who never calls in sick or steps away from their desk for meetings. continue reading →

Within the hospitality community, you cannot avoid the topic of GDPR (General Data Protection Regulation); discussion of its impact is everywhere. And for good reason. There are only a few months to go until the May 25, 2018 compliance deadline for GDPR, which is a game changer for hoteliers as it introduces a new and comprehensive set of strict data protection regulations. continue reading →

Whitepaper - AI Meets Human Hospitality

A white paper by SiteMinder and IDeaS Revenue Solutions has found that while hoteliers fear a future where their properties are run by robots, they believe artificial intelligence (AI) may be the key to delivering a highly-personalized guest experience. continue reading →

Knowland announced that it has acquired Strategic Data Resources (SDR), effective February 15, 2018. Knowland is a globally recognized provider of meeting and group data that offers extensive insight into market analytics, group industry trends, and powerful benchmarking tools. The company is headquartered in Rosslyn, Virginia, right outside the nation's capital. continue reading →

If you grew up in the 90s, like me, chances are you are more familiar with the term MS Excel than the phrase cloud-based PMS. It was a revolution, this amazing spreadsheet, which could carry out a lot of complex calculations on its own (well, at least partially). But heres the deal. As a hotelier, trusting Excel to manage every little aspect of your hotels operations will land you in trouble. Microsoft Excel was and continues to be nothing more than an electronic spreadsheet. And a spreadsheet will never be able to replace a cloud-based Property Management System (PMS). continue reading →

FrontRunners

FrontRunners is published on Software Advice, a trusted resource for software buyers. FrontRunners evaluates verified product data and end-user reviews from softwareadvice, capterra and getapp, positioning the top scoring products based on capability and value for small businesses. continue reading →

In a recent study, 70% of staff said poorly performing technology is a drain on their productivity rates. Poor technology is also demotivating and results in a drain which directly alters the level of guest service they feel enabled to provide. With a high-performing, intuitive and easy to use system in place, your employees can spend more time focusing on what matters: your guests. continue reading →

CBRS For Hospitality Workgroup

HTNG has chartered a new workgroup to help corporate hoteliers adequately advise ownership, management and other stakeholders on the value of the Citizen's Broadband Radio Service (CBRS0 deployments in their hotels). continue reading →