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CALL CENTRES PROGRESSION TO A DIGITAL COMMUNICATION CENTRELive DebateRound Table Case Studies Led By Expert SpeakersPanel SessionsCustomer management IQ is proud to be bring you our 7th Annual Call Centre Week Canada Summit. We are transitioning the event to just be once a year to bring you a bigger & more impactful group of speakers. Our focus will be to provide you with cutting edge insights and strategies from Directors of successful call centers that you can use to help yours take the…See More

"Hello, my name is Nelly, I came across your profile now on this Comment Site. So I decided to stop by an let you know that I really want to have a good friendship with you. Beside i have something special i want to discuss with you, but I find it…"

13th Annual Call Center Week: Continue the Multi-Channel Excellence JourneyOff the heels of our most successful Call Center Week yet we are delighted to announce the new dates for our 2012 show, scheduled for June 4th-8th in Las Vegas. As contact centers continue to evolve and add channels of communication – live chat, social media, etc - the approach to workload distribution, staffing, metrics and analytics of a solely…See More

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