Even with the ever-growing dominance of computers and social networking sites, and the popularity of e-mail and text messaging, the telephone continues to be the tool of choice for most business communication. It is very important, therefore, to establish good telephone manners in order to convey a polished professional image. Poor telephone technique, sloppy cell phone savvy and missing mobile manners all detract from the impression you make when you make a call.

Here are some practical guidelines to help you foster fabulous phone finesse, ensuring you are heard even when you’re not seen!

Our ability to talk is one of the things that makes us unique as a species, and most people say their first words when they are barely a year old. Why then, when talking is something we’ve been doing since infancy, do we so often fail to communicate effectively as adults?

The truth is, while talking may come naturally, actual communication is a skill which we need to learn in order to do it properly.

We would be lost without our phones and yet most of us do not use them effectively or efficiently. When leaving a message most people are not clear and succinct. They often don’t even mention important information such as their name! When speaking to the person they called, they do not introduce themselves properly and do not get to the point of the call, wasting the recipient’s time and causing frustration and irritation. Often they do not even realise the poor impression they are creating.

In this course you will learn how to use the phone with finesse and create a positive impression of yourself and/or your organisation or company.