"But not letting something like this happen, call for help," said Shevan Stewart, a victim's family member. "Say something. You leave the door open and just say, "fire, fire, fire" you're not saying anything else? From the moment you see the fire escalating knock on somebody's door, ask for help. It didn't have to reach that far."

"Because of negligence all my family is gone. It's not nice and it's not fair."

The fire spread up the stairs and cut off exit points for people on the upper floors.