Terms and conditions:

The gift voucher will not be replaced if lost, stolen or destroyed.

The gift voucher will only be accepted in its original form.

The gift voucher can be redeemed for treatments or retail products of higher value on payment of the difference. If a treatment or a retail product of lower value is chosen, no cash refund will be made.

The gift voucher may not be exchanged for cash.

To check availability, please contact the timeless spa at least 48 hours in advance. At the time of booking, please provide the following information to the spa receptionist: contact details, your chosen Spa treatment and serial number.

The gift voucher entitles you to a discount of 10% of the full value on any treatment, or 5% discount on the selling price of any retail product. This discount is only applicable when the voucher is encashed, and cannot be used in conjunction with other promotions and discounts.

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Before proceeding with your booking, please spare a moment to read the following important information, so as to ensure you have an enjoyable and trouble-free stay with us.

IMPORTANT INFORMATION

Due to renovations at Concourse C, Terminal 3 - We are experiencing significant levels of noise pollution at our Hotel Levels in Concourse C. We therefore encourage our valued guests to opt for accomodation choices in Concourse A or B instead. Please feel free to contact our reservations team on dih@dih-dca.com for further infrormation.

You must be in Transit to Access the Hotel. Upon arrival to Dubai International Airport, please do not pass through Immigration & Customs and exit the Terminal.

Hotel Guests have no access to and cannot retrieve their checked in luggage while staying in the hotel.

If you are arriving at the Dubai International Airport from Dubai City, you must be checked in to a flight to access the hotel. Please check with your Airline the earliest (time) you are able to check in.

Hotel guests can move between all four (04) concourses A, B, C and D, however the Dubai International Hotel is only located inside Concourses A, B and C of the Dubai International Airport. If you are arriving and departing with an Emirates Airlines flight, you might not be allowed access into Concourse D.

For any further information, please feel free to refer to the FAQ section, Terms and Conditions page or reach us on 800-DIH.