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Mitie wins front of house contract with RBS

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Mitie has won a five-year contract to provide front of house services for The Royal Bank of Scotland (RBS).

The deal comes after RBS decided to split its contract for front of house services and food services from a single supplier-model, and re-tender as part of plans to continue reducing the cost of delivery.

Martyn Freeman, managing director of Mitie’s facilities management division said: “Our front of house operations complement our full range of facilities management services, and our clients recognise us as a company fiercely passionate about its people.”

The tender process included supplier site visits to over 30 RBS locations in a single week, and the RBS evaluation team made visits to a further 20 supplier locations in London and the Regions to test the propositions.

Rebecca Stevenson from RBS’ property services division said that splitting the contract allowed the company to consider specialists in their own field.

“Re-tendering the contract was already a big task as it required a detailed definition of the current services on an unprecedented scale,” she said.

Baxter Storey was awarded a five-year contract to provide food services for RBS earlier this month.

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