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Software Description:

Communication and engagement has always been two crucial factors that could make or break any business. Therefore, Mountain View, California-based tech startup Tagove has recently launched live video, Voice call and text chat software with screen share and co-browsing to help businesses get customer insight through remarkable engagement.

The company specializes in live video assistance to help online marketers increase their sales online by using interactive video technology. By using Tagove’s live video software, marketers can create a more personalized shopping experience for the customer by providing live video assistance.

Most businesses lose huge amount of revenue as they fail to get an insight about the customer’s requirement and end up damaging the brand image. Tagove Live Video software allows online marketers to chat with customer and provide them with real-time support. It is very rich in context, and allows easy integration. Additionally, the software helps marketer cut the waiting time for phone calls to reach out their customers. Marketers can stay connected with clients 24/7 through live video, audio and text chat and delivery a satisfying experience.

With Tagove, marketers not only can enhance customer engagement, but track everything as well. It facilitates face to face chat without using any other platform. Tagove provides best video facility on the website of the business itself. As it is not easy to track every visitor without analytic tools, it can support the business to find out which page clients are visiting the most and how long they staying on your website.

“Customer engagement is critical for every business as it leads to customer satisfaction. If you fails to meet your customer’s need, you cannot survive in competition. Plus, a satisfied customers visit again, and bring more business to you. So, We launched our new software- Tagove Live Video to help marketer understand their customers better, and deliver a long lasting positive impression”: said Tagove officials.

The software is loaded with many appreciable features such as live video assistance, live video chat, share screen & images, instant file sharing, speech to text, live call recording, statistics and analytics, text chatting and co-browsing to make shopping easy for both marketer and customer.

Software Description:

Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers.

In addition to the typical live chat features that are available in the market, Freshchat differentiates itself by providing:

Interactive widget: Freshchat has a new interactive widget that allows you to converse with your visitors even while you are collecting all the information you need to personalize your pitch. No more old school forms, yet you can collect more than just an email address. The Freshchat widget is completely customizable and comes with different interaction flows right out of the box for both when you are available and away.

Complete context and history: Have to search for context and history between different tabs for a specific visitor? Freshchat allows you to access your complete history with a visitor right during the chat without having to switch tabs. Where the visitor has come from, what they are looking at in your website, how they landed on your website — all of the information is provided upfront.

Easy way to manage visitors: Freshchat keeps a record of all the people you’ve connected with. People are sorted as visitors, prospects, or customers depending on where they are in your sales funnel. You can easily mark someone as a customer so that they stand out from your visitors and prospects the next time they’re on your website.

Software Description:

Userlane automates and optimizes user onboarding and employee training. Users are guided in real time through the actual software application with interactive step-by-step, on-screen guides. Our solution works as a navigation system for software applications.
As a result, anybody can immediately operate any software without any previous knowledge.

Key to Userlane’s technology are interactive step-by-step guides that can be implemented on top of every existing browser-based software or e-commerce website.

These interactive guides steer each single user through all the steps and processes and show them where to click next in real time, exactly like GPS navigation systems in cars advise drivers turn-by-turn on how to optimally reach their destination. This way, complex software can be easily operated without any previous knowledge, making extensive, conventional software training obsolete.

Unlike video tutorials, Userlane’s technology is integrated within the software ecosystem. Users receive interactive guidance, while they work in the application. This allows SaaS companies to streamline their onboarding experience, while increasing conversion, activation, and retention. Additionally, they can also use Userlane to address support tickets in a more effective way.

Companies can reduce training costs and implement new software more rapidly and without any resilience to change.

Userlane provides the technology to create walkthrough guides in minutes, without any coding or changes in the underlying software. This enables our customers to implement our interactive guides without effort.

Features:

API

Email Integration

Data Import

Data Export

Dashboard

Customer Management

Notifications

Lead Management

Features:

Chat

Marketing Automation

History/Version Control

Multi-User

Notifications

File Sharing

File Transfer

Lead Management

Customer Management

Dashboard

Lead Scoring

Batch Permissions & Access

Audience Targeting

Contact Management

Referral Tracking

Third-Party Plugins/Add-Ons

Features:

Employee Training

Onboarding

Employee Onboarding

Data Visualization

Dashboard

Customer Management

Multi-User

Third-Party Plugins/Add-Ons

External Integrations

API

A/B Testing

Summary:

Node.js

Socket.IO

WebRTC

PHP

MySQL

Summary:

Free live chat software

Real time engagement software for websites

Live chat software from Freshdesk

Proactive chat for websites

Live chat for small teams

Live chat for startups

Live chat tool for increased sales

Live chat software for customer support

Live chat software for more leads from website

Live chat software for engagement and sales

Summary:

No coding required

Multi-language support

User Onboarding

Employee Training

Userlane Assistant

In-depth analytics

User segmentation

Responsive design

Privacy Made in Germany

Editor mode

Pricing:

Starting from: $60.00/month

Credit card required: No

Tagove has two price plans: premium and enterprise.

Blossom

$15.001 user(s) / month

Included in plan:

Targeted Messages

Mobile Friendly

Line Visitor Activity

Unlimited Chat History

Live Visitor Activity

Customisable Widget

Interactive Widget

Sprout

Free

Included in plan:

CRM Integration

Free upto 3 agents

Visitor Profiles

FAQs:

No FAQs associated with this application.

FAQs:

What are some applications this service is commonly used in tandem with?

CRM, 3rd Party Plugins

What is this service generally used for?

Live Chat with the Website Visitors

Does this service offer an API?

No

What platforms does this service support?

All Mobile and WebApp Platforms

Does this service offer guides, tutorials and or customer support?

Yes

Does this service offer multi-user capability (e.g. teams)?

Yes

Does this service integrate with any other apps?

Yes

Who are the main user groups of this service?

SMBs, SMEs, Startups, E-Commerce Websites.

FAQs:

Who are the main user groups of this service?

The interactive guides which can be developed with our technology (the so-called Userlanes) can be used by any company which aims to automate their onboarding process or employee training in order to realize efficiency gains. Hence, the service is used by a wide-range of companies regarding the size and the industry. However, especially companies in the SaaS space and companies facing the digitization are using our technology.

Does this service offer multi-user capability (e.g. teams)?

Yes, multiple user can create Userlanes.

Does this service offer guides, tutorials and or customer support?

Yes, we offer support via email and telephone. Additionally, the creation of the Userlanes is - of course - explained by a Userlane.

What is this service generally used for?

Userlanes can generally be applied to two use cases:
User Onboarding & Employee Training

Does this service integrate with any other apps?

As mentioned above an integration of the Userlanes with services such as Zendesk, Intercom etc. is possible.

What platforms does this service support?

Userlane can be implemented on top of every existing web-based software or e-commerce website.

What are some applications this service is commonly used in tandem with?

Userlane integrates with the most popular CRM systems as well as helpdesk and marketing tools.