Known Issues

For optimal responsiveness and stability, Palette must be connected directly to a USB port on the host machine. Using a USB hub or other peripheral, especially an unpowered hub, may induce connectivity issues.

As noted above under "USB Hub Incompatibilities", Palette must be connected directly to a USB port on the host machine. When connecting to USB-C, we highly recommend using a simple USB-C to USB-A adapter (such as Apple's USB-A dongle) to connect rather than a multiport hub.

If you are trying to map a Palette button to a MIDI note for Logic Pro you may experience up to a 5-second delay. The way to resolve this issue is when using the MIDI mapping for the button, you quickly press and release the button. If you hold the button pressed for too long when mapping it initially it will be unable to capture the button "release" event resulting in a 5-second timeout when sending the note data.

PaletteApp Animations – Capture One Pro 10

Palette App animations should be disabled to ensure system stability when using Palette with Capture One Pro 10/11 on Macs (iMacs, Mac Towers) equipped with select Radeon and AMD graphics cards. The recommended solution is to enable the setting “Optimized for Performance” under PaletteApp>Preferences.

iMac Profile Switching

When using an iMac (2013 or later), Palette profile switching may be delayed after waking the computer from sleep. After 30 seconds, however, the profile switching works as expected.

Network Permissions

If your network has permission setting which does not allow the download of .7z files, you will receive an error during installation. You can verify this test by downloading a .7z file from the internet and observing that you are unable to download the file. You can bypass this issue by using a different internet connection that has no restrictions just for the installation setup.

Maintenancetool – Update & Package Manager

Once selecting update or package manager and clicking next, it is not possible to go back.

Maintenancetool – Admin Rights (Windows Only)

Windows requires the maintenance tool to be run with admin rights to change repository, update the app, add/remove packages. This is in addition to the maintenance tool in Windows asking for admin privileges later after the tool has been started.

Adobe AE Keyboard Shortcuts (Older AE Versions Only)

Keyboard shortcuts in addition to functions may not work on older versions of Adobe After Effects, update to the newest version through Adobe Creative Cloud to rectify the issue.

PaletteApp Animations

If you disable Optimized For Performance from the Preferences window, then Palette's interaction with other applications might slow down a bit. This also depends on your machine's configuration and the PaletteApp 2 window state.