This model is completely incompatible with Vista, and your problem ultimately will probably not be solvable.

Make sure the hold/lock is not engagedTry another USB portReset the playerIf that fails:Download the newest version of the Philips Device Manager:www.usasupport.philips.com - change your country/language as neededEnter in your exact model #Click on the link for your exact model #Click on the Software & Drivers sectionClick on "Firmware Upgrade Software"Install the new Device ManagerOpen and run the "Repair" tabIf still nothing:Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

If these methods fail, call Philips to see if you are still in-warranty.-Tha Mp3 Doctor

Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

Related Questions:

You can download content to a Philips GoGear multimedia player using Windows Media Player or MusicMatch Jukebox in Windows. Earlier versions of Windows starting with 2000/ME and XP are compatible with GoGear. If the device is not recognized by the Windows XP operating system or is receiving error messages, you may have older versions of the necessary software installed. There also may be firmware issues with the GoGear device.

Instructions

Connect the Philips GoGear to another USB port on the computer. Sometimes USB ports go out, especially those in the front of the computer case. Try inserting the GoGear into another port and see if XP can now recognize the device.

Download Service Pack 1 or later for the XP operating system (see Resources). Philips GoGear can only operate on XP systems with at least Service Pack 1 installed. You may also receive an error message pertaining to the service pack when trying to insert the installation disc for the GoGear support software.

Install the latest version of Windows Media Player. Philips GoGear requires at least Windows Media Player 11. Windows Media Player 11 is available for XP .

Install the latest version of MusicMatch Jukebox (see Resources). Earlier version of this software may be causing error messages regarding missing MP3 tag information and missing tracks. Follow the download prompts, then unzip the folder and click on the "HDD_xxx.exe" installation file. The latest version of the software will be installed.

Install the latest firmware on the Philips GoGear. The actual firmware required depends on your GoGear model. Open either Philips Device Manager or Songbird, depending upon which management software you are currently using. Close all programs on the computer except for the Device Manager/Songbird. Connect the GoGear to the power supply and the computer. Click the "Repair" tab in the Device Manager and click "Repair," or click "Tools" in Songbird and select "Check for updated firmware," and the firmware will be updated on the GoGear.

Could be driver problem. You can try reinstalling the driver for the device. If it's a vista system, you might want to run the executable file in administrator mode, or even change the compatibility to XP.

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off.Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab.Reset the player one more time while connected to computer. Follow the repair instructions.After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.-Tha Mp3 Doctor

Ok, so what you need to do is plug your player into the computer. Then, in the go to my computer in your start area. In your computer folder, you should have a removable disk (D:), this is your player.
Right click on the tab and go to Format, click on quick format and then start.
The next window that should pop up will say that it will may erase all the files on the device. That is ok. It will erase all the music you had on there, but that is easy enough to load back on.
Wait for it to finish, unplugg it, turn it on, and you should be good. All you have to do now is reload the music!
I had to figure this out for myself just a few minutes ago because I was having this same problem. Good Luck!

Philips' players cannot read iTunes format - sorry. You will have to redownload those songs in proper Mp3 format or certain types of WMA format.If you are having trouble with Windows Media Player, get the version of Windows Media Player from www.microsoft.com that corresponds with your specific Windows Operating System - they have different releases for Windows XP and Windows Vista, for instance.

Assuming you have Windows XP and Windows Media Player 10, install and run the Philips Device Manager from the product CD.
Select the Repair / Restore option and follow the on-screen prompts. This will format the player, and re-load the missing system files.

This unit is not compatible with Windows Vista.

If you have Windows Media Player 11, then uninstall it to roll back to version 10.

First, download the latest version of the GoGear software on the Philips website (compat with Vista).

Second, go to the Microsoft website and enter ArcSoft Media Converter in the search box to get addl software that will make it compat with Vista.

Third, check and see if the same file has the same DRM license on both computer. SomeGoGear's only read files with DRM encryption; others only read files without it. Make sure the licesnsing is the same on both computers - the Windows Media Player with Vista may or may not have this feature (if it doesn't get a PlaysFor Sure program for vista on the Microsoft website).