Elitehost Status - Incident Historyhttps://status.elitehost.co.za
StatuspageWed, 19 Dec 2018 11:43:41 +0200Network Outage
<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>20:21</var> SAST</small><br><strong>Resolved</strong> - After extended monitoring, we are not seeing any further packet loss with the affected upstream provider. Some customers, depending on location/ISP, would have been affected for a few minutes before being rerouted. We thank you for your patience and continued support.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>11:44</var> SAST</small><br><strong>Monitoring</strong> - We are currently experiencing a network outage affecting one of our transit providers, to our Johannesburg location. We have failed over to our backup provider and all services should be back online. Please accept our apologies for the inconvenience. Updates to follow.</p> Tue, 06 Nov 2018 20:21:31 +0200https://status.elitehost.co.za/incidents/tcy0bhrxdd9g
https://status.elitehost.co.za/incidents/tcy0bhrxdd9gNetwork Outage
<p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>22:30</var> SAST</small><br><strong>Resolved</strong> - After extended monitoring, we are not seeing any further issues with the affected upstream provider. The cause of the downtime was an attack on their network, this was however mitigated in a few minutes. Some customers, depending on location/ISP, would have been affected for a few minutes before being rerouted. We thank you for your patience and continued support.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>17:31</var> SAST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>12:19</var> SAST</small><br><strong>Monitoring</strong> - We are currently experiencing a network outage affecting one of our transit providers, to our Johannesburg location. We have failed over to our backup provider and all services should be back online. Please accept our apologies for the inconvenience. Updates to follow.</p> Wed, 24 Oct 2018 22:30:31 +0200https://status.elitehost.co.za/incidents/v5b83wll7k9d
https://status.elitehost.co.za/incidents/v5b83wll7k9dNetwork Outage
<p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>17:21</var> SAST</small><br><strong>Resolved</strong> - The network issue with one of our transit providers has been resolved. We are awaiting a report from the upstream provider and will provider further feedback once we know more.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>16:10</var> SAST</small><br><strong>Monitoring</strong> - We are currently experiencing a network outage affecting one of our transit providers, to our Johannesburg location. We have failed over to our backup provider and all services should be back online. Please accept our apologies for the inconvenience. Updates to follow.</p> Sat, 20 Oct 2018 17:21:46 +0200https://status.elitehost.co.za/incidents/zggwfw4st54l
https://status.elitehost.co.za/incidents/zggwfw4st54lClient Area Maintenance
<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>07:10</var> SAST</small><br><strong>Resolved</strong> - The maintenance has been completed. Thank you for your patience. Please email helpdesk@elitehost.co.za if you experience any issues.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>20:21</var> SAST</small><br><strong>Identified</strong> - Our client area will be undergoing maintenance this evening. We apologise for any inconvenience that this may cause. The maintenance window will run until 4am.<br /><br />During the maintenance window the client area login will be disabled. Should you require assistance with your services during this time please feel free to reach out to our support team at helpdesk@elitehost.co.za<br /><br />Please contact us if you have any questions. Thank you for your continued support and patience.</p> Sun, 09 Sep 2018 07:10:54 +0200https://status.elitehost.co.za/incidents/tfjpssmwc2cb
https://status.elitehost.co.za/incidents/tfjpssmwc2cbCloud Maintenance
<p><small>May <var data-var='date'>20</var>, <var data-var='time'>04:19</var> SAST</small><br><strong>Resolved</strong> - We have successfully completed this maintenance window.<br /><br />Thank you for your patience and understanding.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>20:34</var> SAST</small><br><strong>Identified</strong> - We are performing scheduled software upgrades on our cloud infrastructure. You may experience brief intermittent connectivity issues during this maintenance window. Apologies for the inconvenience caused.</p> Sun, 20 May 2018 04:19:14 +0200https://status.elitehost.co.za/incidents/kb83thjqsn7d
https://status.elitehost.co.za/incidents/kb83thjqsn7dCloud Maintenance
<p><small>May <var data-var='date'>19</var>, <var data-var='time'>04:57</var> SAST</small><br><strong>Resolved</strong> - We have successfully completed this maintenance window.<br /><br />Thank you for your patience and understanding.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>21:25</var> SAST</small><br><strong>Identified</strong> - We are performing scheduled software upgrades on our cloud infrastructure. You may experience brief intermittent connectivity issues during this maintenance window. Apologies for the inconvenience caused.</p> Sat, 19 May 2018 04:57:52 +0200https://status.elitehost.co.za/incidents/hnz3wg21rfv3
https://status.elitehost.co.za/incidents/hnz3wg21rfv3Server Outage - rs21 and cp22
<p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>20:05</var> SAST</small><br><strong>Resolved</strong> - Thank you for your patience, services have been restored and everything functioning correctly again.</p><p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>18:17</var> SAST</small><br><strong>Investigating</strong> - We are currently investigating an issue with servers, rs21 and cp22, affecting connectivity to all services hosted on these servers. We hope to get services restored as soon as possible. Apologies for the inconvenience</p> Sun, 29 Apr 2018 20:05:09 +0200https://status.elitehost.co.za/incidents/dsgxt7c1fvtp
https://status.elitehost.co.za/incidents/dsgxt7c1fvtpDegraded Performance - Cloud Infrastructure
<p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>14:47</var> SAST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>14:24</var> SAST</small><br><strong>Monitoring</strong> - Services have been restored. We are busy monitoring performance.
<br />
<br />Apologies for the inconvenience caused.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>13:51</var> SAST</small><br><strong>Investigating</strong> - Good day,
<br />
<br />Apologies for the continued inconvenience, we are experiencing degraded performance on the Cloud infrastructure. We are working with the software provider to identify and resolve these issues.</p> Tue, 03 Apr 2018 14:47:24 +0200https://status.elitehost.co.za/incidents/f4mkr2p3n18c
https://status.elitehost.co.za/incidents/f4mkr2p3n18cDegraded Performance - Cloud Infrastructure
<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>12:23</var> SAST</small><br><strong>Resolved</strong> - Thank you for your patience, services have been restored.
<br />
<br />We are busy monitoring the Cloud infrastructure for any further issues.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>11:31</var> SAST</small><br><strong>Investigating</strong> - Apologies for the inconvenience caused.
<br />
<br />We are experiencing degraded performance on our Cloud infrastructure.
<br />We are working to get services restored as soon as possible</p> Tue, 27 Mar 2018 12:23:54 +0200https://status.elitehost.co.za/incidents/cszz30xmr8v3
https://status.elitehost.co.za/incidents/cszz30xmr8v3Server Outage - carina.za-dns.com
<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>14:39</var> SAST</small><br><strong>Resolved</strong> - Apologies for the extended downtime, services have been restored. We are closely monitoring the server performance for any further impact on services.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>10:01</var> SAST</small><br><strong>Investigating</strong> - Apologies for the inconvenience, we are currently experiencing an issue with Carina.
<br />We are busy investigating this issue and hope to get services restored as soon as possible.</p> Tue, 06 Feb 2018 14:39:24 +0200https://status.elitehost.co.za/incidents/yzwmtyh7ctqc
https://status.elitehost.co.za/incidents/yzwmtyh7ctqcServer Outage - cp17-ams.za-dns.com
<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>10:24</var> SAST</small><br><strong>Resolved</strong> - Apologies for the extended downtime, services have been restored. We are closely monitoring the server performance for any further impact on services.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>08:20</var> SAST</small><br><strong>Investigating</strong> - We are currently investigating an issue with the server cp17-ams.za-dns.com, we hope to get services restored as soon as possible. Apologies for the inconvenience.</p> Tue, 23 Jan 2018 10:24:48 +0200https://status.elitehost.co.za/incidents/9snl1r6z9y02
https://status.elitehost.co.za/incidents/9snl1r6z9y02We are performing maintenance on RS04
<p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>20:23</var> SAST</small><br><strong>Resolved</strong> - Maintenance has been completed successfully and all services are functioning as expected.
<br />
<br />Please email helpdesk@elitehost.co.za if you experience any issues after the maintenance window.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>20:05</var> SAST</small><br><strong>Identified</strong> - Customers may be unable to connect to websites on this server during the maintenance window.</p> Fri, 13 Oct 2017 20:23:07 +0200https://status.elitehost.co.za/incidents/9c3rlyvpt3n6
https://status.elitehost.co.za/incidents/9c3rlyvpt3n6cp16-ams.za-dns.com
<p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>08:02</var> SAST</small><br><strong>Resolved</strong> - Services have been restored and we are busy monitoring the server. We are investigating the exact cause of this issue and will provide further updates once they are available. Once again, our apologies for the inconvenience caused.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>07:32</var> SAST</small><br><strong>Investigating</strong> - We are currently investigating an issue with the server: cp16-ams.za-dns.com
<br />Apologies for the inconvenience caused, we will provide further updates as soon as possible.</p> Wed, 11 Oct 2017 08:02:40 +0200https://status.elitehost.co.za/incidents/d52m14yhwsgw
https://status.elitehost.co.za/incidents/d52m14yhwsgwMaintenance - cp01 and cp02
<p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>20:41</var> SAST</small><br><strong>Resolved</strong> - Maintenance has been completed successfully and all services are functioning as expected.
<br />
<br />Please email helpdesk@elitehost.co.za if you experience any issues after the maintenance.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>19:50</var> SAST</small><br><strong>Identified</strong> - We are performing maintenance on cp01 and cp02.
<br />
<br />Customers may be unable to connect to websites and emails on these servers during the maintenance window.</p> Fri, 07 Jul 2017 20:41:00 +0200https://status.elitehost.co.za/incidents/1gxhq0sy9mn5
https://status.elitehost.co.za/incidents/1gxhq0sy9mn5Network Outage
<p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>20:34</var> SAST</small><br><strong>Resolved</strong> - Network connectivity has remained stable with no further issues throughout the day. We thank you for your patience and continued support.
<br />
<br />We are still awaiting a report from the upstream provider and will provider further feedback once we know more.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>13:21</var> SAST</small><br><strong>Monitoring</strong> - Our network has come back online and all services have been restored. Network load may be increased for a short period. We are closely monitoring the situation to ensure the network remains stable.
<br />
<br />The cause appears to be due to an connectivity issues with our upstream provider. We are awaiting a full report.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>12:44</var> SAST</small><br><strong>Investigating</strong> - We are currently experiencing a network outage affecting our Johannesburg location and are investigating the cause. Please accept our apologies for the inconvenience. Updates to follow.</p> Tue, 20 Jun 2017 20:34:38 +0200https://status.elitehost.co.za/incidents/zhg7yyyv4dx2
https://status.elitehost.co.za/incidents/zhg7yyyv4dx2Degraded Cloud Performance
<p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>20:30</var> SAST</small><br><strong>Resolved</strong> - The maintenance has been completed and services have been restored, thank you for your patience.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>18:08</var> SAST</small><br><strong>Identified</strong> - We are performing storage upgrades on our Cloud infrastructure.
<br />
<br />You may experience brief intermittent connectivity issues during this maintenance window. Apologies for the short notice and inconvenience caused. We hope to have services restored shortly.</p> Tue, 20 Jun 2017 20:30:18 +0200https://status.elitehost.co.za/incidents/4r0286bhqhpd
https://status.elitehost.co.za/incidents/4r0286bhqhpdNetwork Issues
<p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>21:04</var> SAST</small><br><strong>Resolved</strong> - Thank you for patience and understanding during this DDoS attack.
<br />
<br />The local and international block on RS04 has been removed. Access to the server has been restored. All services should be up and fully operational.
<br />
<br />We are closely monitoring the network and server closely to ensure stability.
<br />
<br />Please let us know if you run into any further issues.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>14:57</var> SAST</small><br><strong>Update</strong> - We would like to thank all our clients for their patience and understanding during this time. Additional information has been sent via the ticket system, please log a ticket if you have not received these updates.
<br />We dropped the ball this week. This is not the type of service that we as Elitehost strive to offer.
<br />
<br />We are working to improve our infrastructure and network so that we may avoid these worst case scenarios from occurring.
<br />
<br />Further updates will be sent once services have been restored.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>11:18</var> SAST</small><br><strong>Update</strong> - Our deepest apologies for the inconvenience caused.
<br />
<br />We are still working to get the IP on rs04-pta.za-dns.com restored.
<br />We hope to get it restored shortly and will keep you updated with the progress.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>06:21</var> SAST</small><br><strong>Update</strong> - The issues with the client area have been resolved. We are unfortunately still struggling to get the IP on rs04-pta.za-dns.com restored.
<br />
<br />We hope to get services restored shortly, apologies for the inconvenience.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>01:45</var> SAST</small><br><strong>Update</strong> - Apologies for the prolonged downtime. We are still working to get services restored on: rs04-pta.za-dns.com
<br />
<br />We hope to have access to the IP restored as soon as possible.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>23:48</var> SAST</small><br><strong>Update</strong> - International connectivity has been restored, we are now working to get access to rs04-pta.za-dns.com restored.
<br />
<br />Unfortunately, given the nature of the attack, we don't have an ETA at this stage.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>22:12</var> SAST</small><br><strong>Update</strong> - Once again our deepest apologies for the disruptions to services.
<br />
<br />Ongoing DoS traffic continues to affect our network. The shared IP for the server: rs04-pta.za-dns.com is still being blocked locally and internationally.
<br />
<br />We are also experiencing international connectivity issues affecting our shared and certain VPS servers.
<br />We are working with network engineers to alleviate this issue and get all services restored.
<br />
<br />A full report will be sent out once the network has been stabilised. We thank all our clients for their continued patience and understanding.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>20:52</var> SAST</small><br><strong>Update</strong> - We are still experiencing a network outage on the server rs04 with the DDOS attack ongoing.
<br />
<br />We are working closely with our network engineers to restore services.
<br />
<br />Unfortunately given the nature and volume of the attack, we don't have an ETA at this stage.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>13:51</var> SAST</small><br><strong>Update</strong> - Thank you for your patience, the network has been mostly stabilised.
<br />
<br />We are still experiencing a network outage on the server: rs04-pta.za-dns.com
<br />We are working to get all services restored as soon as possible and will keep you updated with the progress.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>11:20</var> SAST</small><br><strong>Identified</strong> - We do apologise for the inconvenience caused.
<br />
<br />Our network is currently experiencing further DDoS attacks. This is causing degraded network performance.
<br />We are working with our network engineers to get services restored.
<br />
<br />We will keep you updated with the progress.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>09:50</var> SAST</small><br><strong>Investigating</strong> - Apologies for the continued inconvenience, we are experiencing degraded network performance, our network engineers are working to get services restored.</p> Wed, 19 Apr 2017 21:04:41 +0200https://status.elitehost.co.za/incidents/3jqfgrmv39my
https://status.elitehost.co.za/incidents/3jqfgrmv39myNetwork Issues
<p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>01:12</var> SAST</small><br><strong>Resolved</strong> - Thank you for your patience, the network has been stabilised, we are monitoring closely for any further service disruptions.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>22:24</var> SAST</small><br><strong>Identified</strong> - We are observing a DDoS attack against our network. The issue is being mitigated by engineers and we will post further updates here as soon as we have them.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>19:18</var> SAST</small><br><strong>Investigating</strong> - Apologies for the inconvenience, we are currently experiencing degraded network performance. Our network engineers are working to get this issue resolved.</p> Tue, 18 Apr 2017 01:12:09 +0200https://status.elitehost.co.za/incidents/kvdcghbfqg80
https://status.elitehost.co.za/incidents/kvdcghbfqg80Network Issues
<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>17:03</var> SAST</small><br><strong>Resolved</strong> - The network has been stabilised, we are awaiting a full incident report. Thank you for your patience.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>16:56</var> SAST</small><br><strong>Update</strong> - The upstream provider has stabilised the network, we are busy monitoring for any additional issues.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>15:29</var> SAST</small><br><strong>Identified</strong> - Upstream network provider has identified an issue on their core network. Network engineers are working to get services restored as soon as possible. Apologies for the inconvenience.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>14:46</var> SAST</small><br><strong>Investigating</strong> - Apologies for the inconvenience, we are currently experiencing degraded network performance, we are working with upstream providers to determine the cause of the issue.</p> Mon, 20 Mar 2017 17:03:36 +0200https://status.elitehost.co.za/incidents/7lcq8lg4lvhx
https://status.elitehost.co.za/incidents/7lcq8lg4lvhxMaintenance - Shared Servers
<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>21:10</var> SAST</small><br><strong>Resolved</strong> - Maintenance has been completed successfully and all services are functioning as expected.
<br />
<br />Please email helpdesk@elitehost.co.za if you experience any issues after the maintenance window.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>19:08</var> SAST</small><br><strong>Identified</strong> - We are performing maintenance on omega.za-dns.com, agena.za-dns.com and atlantis.za-dns.com.
<br />
<br />Customers may be unable to connect to websites on this server during the maintenance window.</p> Sat, 11 Mar 2017 21:10:38 +0200https://status.elitehost.co.za/incidents/kmx5ydysl7wr
https://status.elitehost.co.za/incidents/kmx5ydysl7wrMaintenance - carina.za-dns.com
<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>22:29</var> SAST</small><br><strong>Resolved</strong> - Maintenance has been completed successfully and all services are functioning as expected.
<br />
<br />Please email helpdesk@elitehost.co.za if you experience any issues after the maintenance window.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>20:05</var> SAST</small><br><strong>Identified</strong> - We are performing maintenance on carina.za-dns.com.
<br />
<br />Customers may be unable to connect to websites on this server during the maintenance window.</p> Fri, 10 Mar 2017 22:29:42 +0200https://status.elitehost.co.za/incidents/r5tv00639h9n
https://status.elitehost.co.za/incidents/r5tv00639h9nMaintenance - sh02-pta.za-dns.com
<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>23:09</var> SAST</small><br><strong>Resolved</strong> - Maintenance has been completed successfully and all services are functioning as expected.
<br />
<br />Please email helpdesk@elitehost.co.za if you experience any issues after the maintenance window.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>20:34</var> SAST</small><br><strong>Identified</strong> - We are performing maintenance on sh02-pta.za-dns.com.
<br />
<br />Customers may be unable to connect to websites on this server during the maintenance window.</p> Sat, 04 Mar 2017 23:09:33 +0200https://status.elitehost.co.za/incidents/2bv25b3qvvnl
https://status.elitehost.co.za/incidents/2bv25b3qvvnlMaintenance - rs04-pta.za-dns.com
<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>00:27</var> SAST</small><br><strong>Resolved</strong> - Maintenance has been completed successfully and all services are functioning as expected.
<br />
<br />Please email helpdesk@elitehost.co.za if you experience any issues after the maintenance window.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>21:03</var> SAST</small><br><strong>Identified</strong> - We are performing maintenance on rs04-pta.za-dns.com.
<br />
<br />Customers may be unable to connect to websites on this server during the maintenance window.</p> Sun, 26 Feb 2017 00:27:38 +0200https://status.elitehost.co.za/incidents/7cyv35z3glr4
https://status.elitehost.co.za/incidents/7cyv35z3glr4Maintenance - cp02-uk.za-dns.com
<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>21:08</var> SAST</small><br><strong>Resolved</strong> - Maintenance has been completed successfully and all services are functioning as expected.
<br />
<br />Please email helpdesk@elitehost.co.za if you experience any issues after the maintenance window.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>20:00</var> SAST</small><br><strong>Identified</strong> - We are performing maintenance on cp02-uk.za-dns.com.
<br />
<br />Customers may be unable to connect to websites on this server during the maintenance window.</p> Sat, 18 Feb 2017 21:08:03 +0200https://status.elitehost.co.za/incidents/6y3t94h3q3p1
https://status.elitehost.co.za/incidents/6y3t94h3q3p1Maintenance - sh01-pta.za-dns.com
<p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>22:22</var> SAST</small><br><strong>Resolved</strong> - Maintenance has been completed successfully and all services are functioning as expected.
<br />
<br />Please email helpdesk@elitehost.co.za if you experience any issues after the maintenance window.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>20:16</var> SAST</small><br><strong>Identified</strong> - We are performing maintenance on sh01-pta.za-dns.com.
<br />
<br />Customers may be unable to connect to websites on this server during the maintenance window.</p> Sat, 11 Feb 2017 22:22:33 +0200https://status.elitehost.co.za/incidents/vcjcg3fym4s4
https://status.elitehost.co.za/incidents/vcjcg3fym4s4