The Mat

The MatHi…..I was wondering if anyone else has been experiencing the same problem I have with “The Mat”. I have bought 2 so far and have the same problem……After awhile of using it, its gets “waves” it no longer lays flat! Its like it stretches out. Does...

Hi…..I was wondering if anyone else has been experiencing the same problem I have with “The Mat”. I have bought 2 so far and have the same problem……After awhile of using it, its gets “waves” it no longer lays flat! Its like it stretches out. Does this happen to anyone else?? Can it be avoided? I love using the mat, but it only works for awhile for me……like I said, I’ve already bought 2 and they are not cheap. Any advise on this??

I have had mine for a long time and it’s still in great condition. However, after using it, I store it the same way it came in – I put the paper in between the layers, roll it tight and insert it into the tube. So far, I’ve had no problems with it.

I have had the exact same problem….not happy, as you stated, product isn’t cheap. So very disappointing. I store it exactly as others have stated, but with a linen t towel between the layers…then back in the tube. When I first got it, loved it, worked great. The last fondant I rolled out….nightmare city!!!! It stuck like glue. I had wiped The Mat as it got dog hair on it, dried with a linen tea towel and re-conditioned with just the smallest amount of shortening. Should have worked perfectly. I also noticed it’s not quite as soft & subtle as it use to be. It’s only 3 yrs old…and Im just a hobby baker, so it hasn’t been used a lot. I debated writing the inventors and asking why this was happening. They sell food grade vinyl at my local Wal Mart…so if I need to replace, going to buy there. Half the price of what I paid.

Hi guys, ive only just got my mat and used it about 4 times now and I love it! Makes covering larger cakes so much easier. Thanks for the heads up on the wavy problem, ill keep my eye on it. I also store it in the tube with the paper as it came so hopefully ill have no probs, we’ll see in a few years of use xx

jchuck….I had the same problem with the fondant sticking. I even emailed the company and asked if they had any suggestions on troubleshooting the problems I was having with the fondant sticking…no response. I was very disappointed.

Well Kristi
I didn’t order my Mat from the actual “inventors”, but another supplier. But I know another decorator who did contact them..and as you said…no response. Now a lot of household items you buy…you have 90 days to respond to a problem & return. Since I had mine 3 yrs., I couldn’t prove any misuse of it or improper storage of the Mat. Soooo..lesson learned…you don’t buy fro them again….

If the fondant sticks, it’s likely because it needs to be re-seasoned by rubbing shortening over the surfaces that will have contact with the fondant and then wiping it off. I just make sure mine is neatly rolled up every time I finish using it and I haven’t had any problems with it so far after using it for two years.