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As technology advances in other industries, consumers expect to see the same in health care. This is particularly true when it comes to increased convenience.
Phone scheduling and paper-based registration are no longer the only options, and certainly not the quickest or easiest. From navigating automated phone systems and waiting on endless holds to make an appointment, to sifting through a…

Hospitals recognized nationally for patient safety and quality are focusing on making substantial improvements to ensure more consistent and reliable processes are in place to deliver high-quality health care to every patient, every time.
In an effort to institutionalize widespread quality, efficiency and effectiveness in care, health care organizations across the country are embarking on i…

At the age of 28, my life changed forever the minute I was told, “You have cancer.” After four cycles of chemotherapy to treat non-Hodgkin’s Lymphoma, I was one of the fortunate ones to go into remission.
My clinical care was excellent, but like so many patients who face similar health challenges, I felt utterly helpless throughout my care experience. It was as if I was on the outside, and…

Clinicians in VA Medical Centers (VAMCs) across the nation are using GetWellNetwork’s patient-centered platform to empower Veterans to participate in their health care journey, which ultimately, leads to better outcomes.
Similar to non-government hospitals, VAMCs use post-discharge surveys to gauge Veterans’ satisfaction with their experience. The Veterans Health Administration selects a sa…

Studies show a strong connection exists between a care team members’ communication skills and a patient’s ability to provide feedback, follow through on medical recommendations and self-manage a chronic condition. There is little doubt that a nurse’s ability to explain, listen and empathize has a profound effect on biological and functional health outcomes, not to mention patient satisfacti…

Who might Amazon acquire next? Numerous media outlets have speculated on the e-commerce giant’s potential takeover targets. This had me wondering: What would Amazon do differently if they took over the Urgent Care industry?
Here are three primary principles of success from Amazon that you could easily adapt to your practice.
Principle 1: Treat patients as customers
The health care industry…

Like any service experience, the way patients perceive their hospital stay depends on a wide variety of factors. As such, crafting a one-size-fits-all patient satisfaction strategy is no easy task.
Entertainment isn’t enough. It’s just a fraction of what patient engagement entails. Satisfaction comes from restoring the feeling that a patient is in control of their life, and that they have …