Re: blocking calls

I have been a loyal rogers customer for MANY years. You supply with the works. As of recently, I have been getting harassed by the same two overseas telemarketers, its about 10-15 calls a day now. I spoke with rogers on the phone and they told me to pay for the service that blocks calls. This is unnacceptable. Rogers takes and takes from my wallet, the first time I need a little bit of help and they want me to open my wallet, I'm not surprised, but after being a client for over 15 years, paying thousands and thousands of dollars, Rogers would rather loose my business, which they will be, then offer me the service.

Re: blocking calls

I've been with rogers for 15 years, I practically keep the lights on there, like many of you, and im being harassed by the same two telemarketers everyday, sometimes once an hour... At any rate, rogers tells me to pay for call blocking service. HA.

I know this company has a license to print money and could care less about us, but for some strange reason I thought they might take pity on a loyal customer who has never asked for anything by helping them out so they can get back to a normal life.

They cannot. I'm going to be all over these messaging boards. I recommend everybody lets them know how bad their customer "service" is.

Re: blocking calls

Each persons service experience is different. Mine is generally good, but that is beside the point.

Who did you talk to when calling?Unfortunately regular reps don't have the ability to do overrides, etc that you are wanting. Have you tried talking to retentions? They may be able to, or at least a form of discount to cover it.

Re: blocking calls

I have subscribed to the Home and Away features and have many numbers blocked, there are a few numbers that get through the blocked feature and some numbers that I cannot add using the *60 #01# and have to manually add the number using the *60 #number#, yet some numbers get through the block and I have to resort to blocking the number on my landline phone. Fortunately, I have the Panasonic that allows me to block up to 50 numbers, my phone will ring a half ring then the caller gets a busy signal. Why can we not block these numbers through the service we are paying for?

Re: blocking calls

So, I have the "Home & Away" service. I configured it using the online managemet page to block a number, but in the last 3 days I've had the phone ring no fewer than five (5) times with this number:

877-866-8880

I've answered calls from this number multiple times, but today, for the first time there was actually someone on the other end of the line - every other time it's been 20 seconds of dead air then a hangup. Who was it you ask? Well, it was Bell calling becuase I'm "no longer a Bell subscriber" - I canceled my Bell servce over a year ago and swicthed to Rogers. As much as I'm pissed at Bell for continuing to harass me (even though I've asked them to stop), I'm equally pissed at Rogers for allowing this call through - DESPITE THE FACT THAT I'M PAYING THEM AN EXTRA PREMIUM TO BLOCK THE CALLS. If Rogers really wants to keep my subscription, why is it they're allowing Bell to bother me about switching services back?

Is Rogers deliberately allowing this phone number to call me*, despite the fact that I'm paying for a additional/premium service whose explicit purpose is to prevent it? Or is the Rogers service I'm paying for simply broken, and should I be getting a refund for a service that I've paid for, but am not getting?

Anyone?

* Is this a result of another insane CRTC rule that allows the telecoms free reign to harass us?

Re: blocking calls

Unfortunately, adding the leading "1" was how I'd entered it initially (because that's what was displayed on the caller ID), but calls came through anyhow, hence me dropping it and just using the 10 digits.

Re: Blocking Calls

Thanks for link, Gdkitty. At least I found out about this feature, and how to use it. Unfortunately, it doesn't work. When I entered *60, there was NO message of any kind --just dead air. If ithe feature were 'off' shouldn't it tell me so? (according to their 'how to use' screen).

As with most things, I can't find any place on any Rogers page that tells me what I want to know. Most importantly--is this a paid additional feature, or is it included in my home phone package? If it is at additional cost, Rogers should be up-front enough to say so. Then I wouldn't waste time hunting through their website looking for something I can't afford.