Regardless of the industry we are talking, we have to agree that employees are the engine that keeps any business going. When businesses have highly motivated, empowered and productive workforce, they will be able to perform more quality work in less time, cut operational costs and become more competitive in the process. On the other hand, companies that don’t manage …

A lot of people believe that running a business successfully means being able to effectively micro-manage every aspect of it. In reality, the most successful entrepreneurs are the ones who know how to set up their business to be completely self-sufficient. In other words, a great business is the one that can run as efficiently without your interference. This, nonetheless, …

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customer leadership

"Customer Leadership" is a new way to help growth firms both improve their leadership skills and customer strategies – based on a deep and uniquely connected understanding of leadership development, global brand marketing, retail and the application of Big Data analytics and insight.

We work with Boards, the Executive Suite and the Private Equity Investment community.

customer experience

Mick delivered a keynote to the Institute of Customer Service, in London. He addressed how to utilise Big Data to improve the customer experience