Cultural Diversity: Awareness and Action

This highly interactive program will provide all library staff with the tools and skills to work and manage effectively across cultures.

Participants will:

Analyze the concept of culture as it relates to their professional context in the library and the community

Identify how cultural orientations influence communication, expectations, conflict resolution, decision making, identity, leadership, relationships, the use of time, and status within the group

Discuss and practice communication skills that promote sensitivity when communicating with people from various cultures

Apply cultural knowledge to resolve case studies and develop an individual action plan to enhance customer service and interactions with colleagues

Note: Offered in 3-hour or 5-hour versions. The description above is for the 5-hour version. The 3-hour version will have less content and cover fewer topics. The consultant will work with you to determine the best format and what content can be included.

LibraryLinkNJ, The New Jersey Library Cooperative, and its services are funded by the New Jersey State Library,
which is responsible for the coordination, promotion, and funding of the New Jersey Library Network.