Computer score: Universal Viewer on other platforms - limited functions.. Other operating systems and browsers that support Java and have a Java 2Standard Edition JVM should work but have not been tested

GotoMyPC User Guide Notes on the installation and feature accessPlease keep the following information in mind when the installation and use ofGotoMyPC:.. Due to various restrictions operating system, GotoMyPC requires service installed on the host PC with administrator rights are permitted. Please seeyour administrator assistance... Due to various restrictions on the operating system and hardware requirements,some characteristics of GotoMyPC May not work on some computers. Please see the File Section System Requirements for details. For Server 2003 as a PC hostwww.gotomypc.com Website must first be added as a trusted site... If you are GotoMyPC company or Pro, the administrator has the ability torestrict access to features and / or require the use of certain features. If you haveany questions about your feature-access rights, please see your administrator for help.

Versions of GotoMyPCThere are three versions of GotoMyPC... GotoMyPC - secure remote access for individual users.. GotoMyPC Pro - secure remote access for teams and small businesses.. GotoMyPC business - secure remote access for small and medium enterprises

GotoMyPC useful termsAccess Code - The access code is a unique password that users set up for eachhost PC. He must contain at least eight characters long and include letters and numbers.Users enter their PIN each time they reach their host PC remotely.Account Password - The password is used to connect to the website GotoMyPC. He must be at least eight characters long and contain letters and numbers.Client computer - The client computer is the computer used to access the hostPC. It may be any computer connected to the Internet with a Windows (R) or Java ™ - hasenabled navigation located anywhere in the world (airport kiosk, Internet cafe, hotel, library,etc.).Pseudo computer - The computer nickname is the name given to a host PC during installation of software GotoMyPC. Surnoms help identify the differentcomputers together for remote access.PC host - The host PC is the computer you want to access remotely. You GotoMyPC install the software on the host PC. The host PC is a unique andspecific computer.Host PC image - The host PC image is the image of your desktop host thatappears in the Window display.A password-time - A password-time offer an additional level of security forusers. This function will defeat keyboard-sniffer or strike-recorder software.RADIUS - RADIUS is a two-factor authentication method based on something youknow (a password or PIN) and something you have (authenticity), providing a more robust level of user authentication. RADIUS is available on GotoMyPC business.Session - A session refers to the time when you are remotely connected to yourPC host.System Tray - the system tray represents the state of the service GotoMyPC and is used to access GotoMyPC preference and setting options. To access system preferences, right-click on the system tray and select Preferences.Situation state representationsIconStatus

GotoMyPC host PC is turned on and ready for use

GotoMyPC host PC requires a permit before starting to use May

GotoMyPC host PC is running but the connection is interrupted

GotoMyPC host PC is accessed in a session

GotoMyPC PC-screen enabled switching to a session

Viewer - The viewer window is displayed on the client computer in which thehost PC office opens. The Viewer window has its own title and menus.Windows Name - The name of Windows can be used with the computer nickname identify your computer. Features

Auto Setup: Plug-in automatically launches, installs and configures itself. No Restart required. Even novice users may be ready to go within minutes.

Universal Viewer: When you connect to your PC, the viewer launches automatically, allowing you to view and control your PC from another Windows, Windows CE, Mac, Linux, Unix or Solaris computer. No pre-loaded softwarerequired. Access your PC from a Web browser on any operating system at any time. Same office work on your Windows PC on your Mac at home.

Drag-and-drop file transfer: easily transfer files by drag and drop files and directories between computers. You never need to file e-mail to yourself or copy of a USB key. Having access to your files anytime from anywhere.

File Synchronization: Synchronizing files and folders between your remote PCand any other computer with a single click.

Remote Printing: Print documents to any printer wherever you are -- it is not necessary for the application that created the document to beinstalled on the client computer. A hard copy of this issue is forgotten only a connection away.

Encryption and maximum security: All data are protected with encryption usingAES The 128-bit keys. Dual passwords and end-user authentication. Possibility ofusing a Time password for maximum security. The most secure Internet connectionavailable in a remote-access product.

Establishment GotoMyPCBefore you can access your PC remotely, you must first create your account (thefirst time users), GotoMyPC install the software and leave the PC accessible. To do this,you will need be on the PC and e-mail and password that you used to register.Note: To enable all the features and functionality, GotoMyPC must be installedwith administrator rights, therefore, Corporate and users of Pro please contact your administrator for help, in somecases, your administrator May install GotoMyPC business for you using a remote installation.Create your account (the first time users) To create your account1. Go to your email account and opening the e-mail titled Set Up GotoMyPC….2. Click on the link in the email to activate your account (the first link in theemail). A new browser window opens and invites you to create your account.3. Enter your name and surname, create and confirm your password, click Submit.

Develop a host PC To set up a host PC for remote accessFirst step - download the software1. Be the PC you want to access remotely, it will be the host PC.2. Open a browser window and go to www.gotomypc.com.3. Enter your e-mail address and account password and click Connect.4. First-time users, or users without putting up PC, click on the Install buttonGotoMyPC. For the former users who have more than one licence may add other PC host this screen.5. Click Yes or a certificate of the security warning - screen to begindownloading the GotoMyPC software.

Second stage - Install the software 1. Click Next to begin the installation.2. Select "Yes, I want to restart my computer now" if you intend to use the FastUser Switching Change of office during this session and click Finish.Note: If you use the security or firewall software, you must permanentlyGotoMyPC can connect to Internet. See use firewall with GotoMyPC section for more information.Note: If you are a user GotoMyPC business in an environment that requiresauthentication to access the Internet, you will be prompted to enter your authentication duringinstallation. Please contact your administrator for more details.3. When prompted, enter your e-mail and password account (the same you use to connect to the website GotoMyPC) and click OK.4. When prompted, enter a nickname for the host PC and, if necessary, selected account to which this machine should belong. Give the PC an access code,confirm access code and click OK.Note: If you forget your PIN or desire to change it, you can quickly create anew one from your host PC. Please see the section entitled Lost host PC Access Code for details.Note: For the highest level of security, we recommend that your access code tobe different from your account password.5. The icon will appear in the system tray to let you know that the service isrunning.

Let your host PC accessibleTo access your PC remotely host a client computer, you must ensure that your Host PC meets the following three conditions:1. The host PC is turned on.2. The host PC is connected to the Internet with a connection.3. GotoMyPC The service is running.Note: To help ensure security, May you want to lock your computer before youleave unattended.Note: Since GotoMyPC not require the display on your PC monitor host, you wantto turn it off May before leaving for saving energy. You can also set your monitor to turn offautomatically after a period of time in the Display Properties control panel.

Access to your PC host GotoMyPCOnce GotoMyPC is set up and run on your PC, you can access immediately from almost any other client computer with Windows or a Java browser that isconnected to the Internet, such as computers at airport kiosks, Internet cafes, hotels, etc.For remote access to your PC, you must be a client computer (any other computer that the PC you just created) and you'll need to know your e-mail address,password and access code.Go to your host PC For remote access to your host PC1. In your Web browser, type www.gotomypc.com.2. Enter your e-mail account and password and click Connect.3. If prompted, select the account you want to access and click OK (applies onlyif you have multiple accounts associated with an e-mail). This will instruct your My Computers.4. To the right of the nickname of the computer you want to connect, click Connect button.5. If prompted, click Run to download the GotoMyPC Viewer. PocketView users will click on the Download link to start the download.6. When prompted, enter the access code for the host PC and click OK.7. The host PC image will appear in the Viewer window. You are now connected to your host PC and are ready to start access to all yourfiles, applications and e-mail as if you were sitting at your PC!

Note: If a PC is the status offline, you will not be able to access the hostcomputer. To go to a host PC, you must leave the PC and connected to the Internet with GotoMyPC running.Note: If you are a company GotoMyPC and your host is a PC that is accessible byanother GotoMyPC user, "session" appears in the box connection. If you choose to connect to a PCif it is in session, the session progress will be terminated. Keep in mind that the session will appear in thenotification until the first user ends the connection to the host PC and you refresh your browser.

Ensemble RechercheIf your account has more than 10 PC accessible via the same e-mail, you canquickly locate a host PC favorite with the Quick search function. To set a quick search1. Select a number Searches fast as you join in a common search.2. In the search field, enter a host PC nickname or part of a nickname if you use* wildcard option.3. Click on the Set Quick Find button to search for future use.4. The next time you want to search stored on the computer list, simply select the number Quick search for your PC host (s).

Note: This feature is limited to 5 saved searches, but a number can bereassigned at any time.

Unlock your remote host PCIf your PC is locked, May require additional measures to unlock it. Youroperating system determines the method unlock. To unlock 2000, XP Professional or Vista use the Send Ctrl-Alt-Del function1. From the viewer menu, select Tools, then select Send Ctrl-Alt-Del, or you canclick on the Send Ctrl-Alt-Del button in the upper right corner of the window of the viewer.

2. Unlock your PC as you would normally use your network and a password.

To unlock XP (or XP Professional with Fast User Switching)1. If the screen saver is running, move the mouse to turn it off.2. This displays the screen.3. Connect to your PC as you would normally.

Distance lock your host PCWhen you're using your PC, we recommend that you lock your computer using protect your data. You can set preferences for GotoMyPC lock automaticallydisconnect. If you want to do it manually, your operating system will be based on themethod you use to lock your PC. To lock Windows 2000, XP and Vista Professional1. Complete all activities on your PC host.2. From the viewer menu, select Tools, then select Send Ctrl-Alt-Del. Or click Submit Ctrl-Alt-Del button in the upper right corner of the window of theviewer.This will bring up the screen of Windows security.

End your connection GotoMyPCBefore disconnecting your PC, you want May to the first lock your computerusing ensure your safety. You can customize GotoMyPC on the Security tab in thepreferences window locks automatically to your host computer is disconnected.Note: If you listen to music on your host PC, be sure to stop music beforedisconnecting your session. If you do not stop the music on the host PC before disconnecting, music will nolonger be cut and could be heard by very close to your host PC.There are three ways to end your connection GotoMyPC. To end your connection GotoMyPC.. From the viewer menu, choose File, then Disconnect.-- Or --.. In the upper right corner of the viewer window, click the button.-- Or --.. Right-click the system tray and select End session.

The spectator GotoMyPCResize your window displayYou can choose to have the viewer look like a window on your desktop or in fullscreen picture... In the window mode: The Viewer appears as a window on your desktop like anyother application. The viewer menu and controls Windows in the upper right corner ofyour screen are always available and you can resize the window of the viewer likeany other application window... In full-screen mode: The viewer develops full-screen and the viewer menuauto-cache at the top of the screen. A tab of the same color as your window is displayedon Viewer top of the screen, the tab provides access to the viewer menu if needed.

To start a full-screen mode.. From the viewer menu, choose View, then full screen. This expands the window of the viewer in full screen.

To end full-screen mode1. Move your mouse pointer on the window Viewer tab at the top of the screen.The viewer menu is displayed.2. Select View, then the window.This cancels the selection of full-screen mode and refer you to a resizableViewer window.

Resize your host PC imageYou can choose to change the image size of your host PC office in the viewer. You have options to choose adjust your image size to actual size, scale or Fit To Zoom... Actual Size: Displays the real image of the host PC in the office of display and require you to scroll through May... Throughout Fit: Displays the image of Desktops wide to fit the whole screen in the viewer... Focus on: you can enlarge the image to a setting you choose. You can choose from several pre-set options or choose a custom option. This selection May require that you scroll.

Multi-Monitor SupportGotoMyPC supports multiple screens connected to a single host PC. You canchoose monitor (s) access while in session. Connecting to a multi-monitor host PC1. Log in to connect to your host PC. The default screen is your primary monitor.2. To select another screen, click the arrow on each side the display window or click the + left or right arrow button on the keyboard.Note: For the + function keys to work, "Pass Windows keys to the hostcomputer must be unchecked on Preferences> Viewer tab.3. To view all computer monitors host, hold while selecting Scale-To-Fitmode in the View menu.

Connecting to a multi-monitor host PC with a multi-monitor computer score1. Log in to connect to your host PC.2. Change to full-screen mode to see the two monitors now reaches and clicking on the maximize / minimize the window in the upper right corner of thedisplay, or keep the Key and select Full screen in the View menu.

3. To return to the window mode, just click the maximize / minimize button in thewindow the viewer.

Note: May physical limitations prevent the host PC screen switching to workwith multiple monitors using a single video card.Note: Since GotoMyPC not require the posting of observers on your PC, you wantMay to disable them before you authorization to conserve energy. You can also set your monitor to turn offautomatically after a specified period of time in your PC Display Properties control panel.

Mini --The mini-feature displays a reduced version of your host PC monitor (s) and isuseful when you need to navigate quickly to a different area on the host PC. To navigate with the mini-window1. From the viewer window, press and hold the your keys keyboard, then click the mouse button to display the mini-window.2. Click and drag the red zone to navigate to another part of the display host PC.3. Release the mouse button to close the window minimap.

Universal ViewerThe Universal Viewer allows you to view your host PC from any computing deviceand operating system that supports Java, including Mac, Linux and Solaris or Windowscomputers computers that do not accept files download.This feature is particularly useful if you use an Internet kiosk. To helpensure the greatest ease of use, universal viewer has a limited number of features and does notinclude support for the son, chatting, clipboard, remote printing, file transfer / Sync or dragand drop file transfer Equipment or Viewer.There is nothing you have to do to enable the viewer universal. It will appearautomatically during the connection process if you use an operating system other than Windows connect to your PC, or if you use a Windows PC that does not downloadable files.To help ensure your safety when you use the universal viewer, you're out ofyour GotoMyPC session whenever you visit a new Web page, exceed your inactivityViewer time-out period without using the keyboard or mouse activity, or thedisconnection. To start a session with the Universal Viewer1. Open a browser window and go to www.gotomypc.com.2. Enter your e-mail account and password and click on the Login b3. If promptlyWA nt access and click OK (only if you have several accounassociated with an e-mail). 4. To the right of the nickname of the Pto you want to connect, click the Connect button. 5. On the stat linke e Use the universal link Viewer. 6. The Universal Viewer should chargeAB to 30 seconds.

Universal Viewer shortcutThe Shortcut feature adds a shortcut to the client computer browser bookmarksor favorites folder. The keyboard is very convenient for users who frequently use the samecomputer client access the same host PC (for example, go to a work PC from a computer at home).The shortcut saves time by directing you to enter access code window without passing through thebrowser / password login page. To create a shortcut to the viewer Universal1. Start a session as described above.2. The Universal Viewer window, choose File, then click Create a shortcut "PC HostName."3. Click Yes to authorize the creation of a shortcut.4. Select a location in your browser Favorites folder and click OK.

Note: If your browser does not support automatic creation of bookmarks, a linkwill be provided which can be pasted into a bookmark. Simply create a bookmark on your browser then right-click the newbookmark and select Properties. Replace the bookmark link with the link provided.

Resize your host PC imageYou can choose to change the size of the image of your desktop PC within theUniversal Viewer. You have a choice of options to adjust your image size to actual size,scale or Fit Focus on... Actual Size: Displays the real image of the host country Desktops within Universal Viewer May and ask you to scroll... Throughout Fit: Displays the image of your desktop scale to adapt the whole screen in the viewer universal... Focus on: you can enlarge the image to a setting you choose. You can choose from several pre-set options or choose a custom option. This selection ask you to scroll through May.

To resize your image host PC.. In the View menu, select View, then the image of your choice size:.. Actual Size.. Scale to adapt.. Zoom to

Lock and unlock your host PC Send with Ctrl-Alt-DelSending Ctrl-Alt-Del feature can be used to lock and unlock a host PC. For please more information see the sections titled remotely unlock your host PC distance and lock your host PC.

GotoMyPC PocketView

PocketView ™GotoMyPC PocketView allows you to access your security of your home PCcompatible handheld device. GotoMyPC PocketView includes support for use of a stylus,scrolling and the largest scale, and the portrait or landscape orientation.To help ensure the greatest ease of use, GotoMyPC PocketView does not includeSound, Chat, remote printing and file transfer / Sync.There is nothing you have to do to enable GotoMyPC PocketView. It will beautomatically Selected during the connection process, if you use a device with an operatingsupported system to connect to your host PC.Note: To use GotoMyPC PocketView, see Requirements at the beginning of thisguide. Please note that performance will depend on the speed of the device connected to the Internet.

Access to your host PC using PocketViewWhen you go to your host PC using a compatible device PocketView, follow thesame procedure which is indicated for use with a desktop computer. For remote access to your host PC1. In your Web browser, type www.gotomypc.com.2. Enter your e-mail account and password and click Connect.3. PocketView users will need to click on the Download link to start the download.Select box to open the file after downloading. Overwrite the file if it alreadyexists. Click Yes.4. When prompted, enter the host PC's access code and click OK.5. The host PC image will appear in the window PocketView.6. You are now connected to your PC host, and are ready to begin access to allyour files, applications and e-mail as if you were sitting at your PC!

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The toolbar appears at the top of the handheld device and allows you to quicklyaccess PocketView common characteristics.

The menu PocketViewTo view the menu, press the menu option on the toolbar PocketView.

To set the host PC image size.. In the menu, use the actual size, scale Fit or Zoom to Settings

To set the host PC image orientation.. In the menu, use the No Rotation, rotation left Rotate Right or parameters

To access PocketView tools.. Use the Tools menu to access Send Ctrl-Alt-Del, Preferences and preferences PocketView

Move toolbarShow & hide View menuMinimizeThe keyboard on the screen (press to choose the entrySpend modeRight-click modeSkip navigation The preferences dialog PocketViewIn addition to the standard GotoMyPC Preferences, PocketView by certainparameters Device PocketView its Preferences dialog. These parameters always take precedence overthe parameters Major GotoMyPC Preferences. Original Size.. The initial size May to be actual size or scale a worthy or it may begin to Jump-Browse mode whose first TAP zoom at this point in the real Height.

From initial rotation.. The first rotation May be set to No rotation, Turn left or rotation to the right.

Use PocketView To scroll quickly to another area on your desktop1. Press Round navigation button in the toolbar to bring the viewer intodevelopment screen so you can easily see your entire desktop.2. Click on a portion of the screen where you want to scroll and you will bereturned to your zoom level precedent, but centered at the place where you clicked.

To scroll the image host PC.. Press and hold the stylus on the edge of the screen to scroll in thatdirection. Scrolling will stop when the stylus is released. When dragging a selection on the host PC, ifyou drag the stylus along the screen, PocketView will automatically begin so that thescroll you can select non-obviousness the home screen.

For a right-click1. Press the right mouse button mode button and press the next will be aright-click.2. Or you can use the tap-and-take to make a gesture right-click (not all devicessupport ce).

To move the cursor without clicking on the left.. Press hover mode and the next move would tap the cursor.

To change the soft Input Panel.. Press on, press and release the keyboard on the screen button to select a panelof entry.

To create a shortcut to your host PC.. Choose File in the PocketView menu, then click Create Shortcut (not all devices support in this regard). The shortcut will be added to your Programs folder.

To disconnect a session PocketView.. Choose File in the PocketView menu, then Disconnect.

Note: For more information on GotoMyPC characteristics, refer to thecorresponding sections of the GotoMyPC User's Guide.

PocketView Usage recommendationsChoose a device that is suitable for you:1. A Pocket PC, Windows Mobile or Windows CE device WiFi offers the fastest access.2. A Pocket PC Phone Edition or Windows Mobile Phone Edition device allows accessmore the largest geographical area.3. An external keyboard or integrated into the keyboard is recommended if youenter text often.4. A Windows Mobile device with high resolution (VGA) display is recommended foreasier viewing.

Maximize your experience PocketView:1. Right-click on the icon GotoMyPC on your computer and select Preferences. Underthe Home tab, turn on the next option:.. Automatically adjusts the computer hosting the area screen

2. In the menu PocketView:.. Set Zoom to 75%.. Select turn left or right Rotation

3. In the File menu in PocketView:.. Create a shortcut to your host PC

The use of characteristics GotoMyPCGotoMyPC is easy to use and comes with a complete set of features to help youmake the most remote access to your PC. The following are several key features you want try. Most functions are accessible via the display, other features areavailable from the system tray, which is usually located in the lower right corner of yourscreen near the clock. Some functions are incompatible with certain operating systems.Please see Focus on Requirements at the beginning of this document for more information.Note: If you are a user GotoMyPC business, your ability to access features Maybe disabled by your administrator. If you are unable to access a function, please contact your administrator for moredetails.

Printing distanceThe printing function remote lets you print documents that are on your PC toyour local client computer printer. From your client computer, you can printdocuments a host application that May not be installed on the client computer.There are two ways to set up a remote printer:.. The GotoMyPC printer (recommended) is a quick and efficient method of printingfiles your client computer's default printer. Simply select the GotoMyPC's Printer Printer pull-down menu and print as you normally would. Please see the sectiontitled GotoMyPC printer for more details... Printing with GotoMyPC printer is recommended for most jobs, but be May situations (for example, printing checks or other cases where precision isneeded) where you want to manually activate a specific printer. This process requires that youfirst set up the type of client computer printer on the host PC. Please see the sectionentitled manually Turn on a printer for more details.Note: To simplify the remote-configure the printer, we recommend that youconfigure a printer, while connected to your host computer from a client computer.

Printer GotoMyPCWhen you connect to your host PC, GotoMyPC Printer function automaticallydetects the printers available on your client computer. In selecting the GotoMyPC Printerprint window, you run the print job to your client computer's default printer. To print from the client computer1. Open your file and select Print from your application's File menu.2. Make sure the printer is GotoMyPC, select the printer in the menu.3. Click OK to print on your computer score of the default printer.

To change the local printer that GotoMyPC printer for printing on1. From the viewer menu, select File, then select the printer GotoMyPC.2. Select the printer you want the printer to print GotoMyPC.3. Back to the client application and print the document in selecting the GotoMyPC Printer.

Manually turn on a printerIf you want to manually activate a printer and bypass the GotoMyPC printer, youwill be asked in the first round of the type of client computer printer on the host PC.Some printers require a reboot the host PC configuration. This requires thestart GotoMyPC preferably be placed automatically start: Right-click on the icon in the systemtray of your Host PC and select Preferences, then host. Under START GotoMyPC, check the"automatic" and select "After the start."Note: Add Printer Wizard will not be able to detect the type of printer if youtry to install the printer system tray while you are not in session. The installation process remoteprinting varies operating system and access to printer drivers. If you do not have thenecessary printer driver on your PC, you May need to download the driver manufacturer's Web site before they can completethe installation of a remote printer. To manually install a printer to the client computer connected to the distance,while1. From the window of the viewer, right-click on the icon in the system tray andselect Preferences.2. On the Preferences menu, select Print.3. Click the Add Printer.4. On select a printer set up screen, the menu automatically selects the default printer (from your Printers folder) installed on your clientcomputer. If you want to select another printer, click on the menu and select the printeryou want to put in place.5. Click OK.6. The Add Printer Wizard screen opens. Notices GotoMyPC the setup instructionsprinter Tips window attached to the left of the Add Printer wizard screen. Please payparticular attention to this menu during the setup process, it will provide assistance insetting up a GotoMyPC printer. Click Next.7. On the local branch or a network printer, select the local printer. Make surePlug and Play automatic detection is not selected. Click Next.8. On the Select the Printer Port screen, scroll down and select the GoToPort.Click Next.9. On the Installing the printer software, select the manufacturer and model ofyour printer. Click Next.Note: Start by selecting the manufacturer and then select the printer modelthat is closest to the model that you have. If you do not find a match, May you need to download the driver from themanufacturer's Web site. Once you have downloaded the pilot (make sure it is the right driver for yourhost PC operating system), click Have Disk button, navigate to where you have downloaded the pilot selecteddriver and click OK.10. In the name of your printer screen, enter the name of the printer. We recommendthat you keep the "GotoMyPC" preface to the printer name to help you identify theprinter in the future. Select No if asked to define this printer as default printer. ClickNext.11. Sharing the printer screen, select Do not share this printer. Click Next.12. On the screen Test Print, select Yes if you are connected remotely, select Noif not. Click Next.13. Click Finish.

Note: If your PC is the operating system Windows 2000, XP or Vista and you wantto manually activate a printer, please Ensure that you have administrator rights when you update / install GotoMyPC.

Transferring filesFile Transfer allows you to quickly and easily transfer files between your PCand the customer computer. You can use the file transfer or you can drag and drop files bysimply clicking on a file and dragging between computers. To transfer files1. From the viewer menu, choose Tools, then transfer or synchronization Files. Or you can click on the folder Transfer button at the top on the right of the viewer window. The file transfer and synchronization window opens. The host PC files are in the left pane, the customer computer files on the right.2. For the computer you want upload files, navigation and select the folder to store files transferred.3. For the computer you want file transfer, look and select the file or folder you want to transfer and click on the Forwardbutton or drag and drop the desired files to your destination.4. Click Done in the File Transfer status window when complete.

To drag and drop files.. To drag and drop files directly between your host and the client simply drag afile or folder the viewer your local computer (or vice versa) to start the copy.

Note: If you are having trouble finding files to send, or find the files yousent, it is probably due to the use of a user profile, which occurs most often with Windows 2000. To transfer files stored inyour office or retrieve files you transferred to your computer, you will need to seek the appropriate folder inyour user profile. Windows 2000 users: go to C: Documents and Settings, then your user name, then Desktop.Note: If you are having difficulty transferring files of Windows Vista, you maytry to transfer files in a folder that requires the privilege elevation. To transfer thesefiles, first transferring them to a folder you permission to write, and then move them to their final destination usingWindows Explorer. File SynchronizationThe feature in case you can easily synchronize the contents of the file betweenthe host PC and client computer throughout the session. Since File Sync is bi-directional, thefiles are transferred within two direction until both sides match. When files with the same name exists on bothends, you the ability to copy new files, copy the file or skip over the file. To synchronize files1. From the viewer menu, select Tools, then transfer or synchronization Files. Or you can click on the file transfer at the top on the right of the Viewer window.

The file transfer and synchronization window opens. The host PC files are in the left pane, the client computer files on the right.2. Double-click the folder you want to synchronize on the host PC to that the content is displayed in the left pane.3. Then double-click the folder you want to synchronize on the client computer to that the content is displayed in the window right.4. Click Sync Views of file transfer and synchronization window.

5. From the window of confirmation of synchronization, describe how you prefer todeal GotoMyPC different files with the same name.6. Click Continue to begin synchronization.

Repeat a recent file synchronizationSelect one Repeat recent synchronization folder shortcut to save time surfingthe individual files on your PC host and client computer. This feature displays a list of thelast choice three synchronizes for the speedy execution. To repeat a recent file synchronization1. From the viewer menu, select Tools, then repeat a recent file synchronization.2. Select a folder of a pair of the last three files are synchronized.3. Confirm the file locations and indicate how you prefer to handle differentGotoMyPC files bearing the same name.4. Click Continue to begin synchronization.

Remote SoundGotoMyPC now supports one-way sound of your PC to your client computer. Thesound settings can be optimized for system sounds or music based on your sound card,staff preferences and the speed of your network connection. Temporary adjustments toyour -- session sound settings can be made directly from the viewer window. Adjustmentsto your sound settings can be made at any time in the Preferences window or directly from thebutton of its in the upper right corner of the window of the viewer.

To change your sound preferences1. Click on the sound in the upper right corner of the window of the viewer.2. Select the parameters of sound in the menu.3. From the Sound tab change your sound settings and click OK.

His Options.. At my session begins: Select your choice on sound settings startup. Select the Disable sounds best option for system performance. If you intend to listen music, select Use a high quality sound... Sound options: Choose your audio source preferred or leave GotoMyPC detect the source automatically. If you wish, GotoMyPC can automatically disable the Sound feature if a slow connection is detected. For session privacy, leave the "Mute speakers in the host country PC session "option.

The manual option on the Sound Options drop-down list is not recommended fortypical use. When this option is selected, GotoMyPC sound documents of Windows by default,without recording device the evolution of assets of entry or volume. If these inputs are not configuredproperly sound May not work or have a poor quality.Please see the Troubleshooting Sound questions for more information on thecharacteristic sound.Note: If you listen to music on your host PC, be sure to stop music beforedisconnecting your session. If you do not stop the music on the host PC before disconnecting, music will nolonger be cut and could be heard by very close to your host PC.Note: To optimize the quality of the music, install the latest approved WindowsMedia Player on the host PC and the customer computer.Note: The sound of high-quality option is not currently available on WindowsVista. The sound is not available with Universal Viewer or PocketView.Note: May GotoMyPC software be used to access documents on a remote computer.It is authorized by you only for access remote computers to which you are authorized to access or use, and access tonon-rights those for which you own the copyright, or materials you are authorized orlegally authorized to access. If you are Doubts about your right to access any material you should contact your legaladvisor.

Session PerformanceAny remotely connected to your PC, you can check your session performance andadvice for improving the performance.Note: GotoMyPC will automatically disable Windows Vista Aero Glass theme tomaintain an optimal level of performance. To view your performance session1. In the GotoMyPC Viewer window, click Help in the top menu.2. Select session performance.3. Your session performance will be displayed for the host PC which you are connected.

Shows time behind the Last 10 minutes.The performance graph below changes you move your cursor on the bar blue reflect performance your host PC, client computer, and the Internet.Select this to view performance the last 10 minutes or click drop in the menu sight performance of any Previous 10 sessions.Click here to view performance improvement suggestions. Guest InviteThe Guest Invite feature allows you to ask someone else to consult the officeof your PC while you are physically present to your host PC. To invite someone to your host PC1. Right-click the system tray and select Guest invite to a PC.2. When prompted, enter the e-mail client you want to invite. Or you can select an e-mail from a list of recently invited by clicking on the menu.3. Add or customize the message to be sent to your guest (optional).4. From the menu, select the time when the invitation expires.5. Click on Send.

6. When prompted, enter the e-mail and password you use to connect to GotoMyPC.7. Click OK.8. Your invitation is sent to your guest, who will receive it by e-mail. Click OKto close send the notification.

Note: You must be your host PC to invite a person to connect. After you send aninvitation, you can check time on the invitation or cancel it by right-clicking the system tray andselecting Guest invited. You can invite clients on any operating system and GotoMyPC provide the viewer.

Sign up for a guestTo accept the invitation, your client will need to click on the link activationincluded in the invitation e-mail. If your guest accepts the deadline, you receive an assessment noticearrived. To connect with the customer on your host computer1. In the Guest arrived window selected check box corresponding to give your guest read-only access or remote control access to your computer.2. Uncheck the box sound if you do not want to your guests to hear the sound on your PC.3. Click OK.A window will appear on your desktop and your guests will be able to view your office with a window of the viewer on his desk.

Change access guestMay you change your guests access or disconnect the session at any time. To change guest access your host PC1. Right-click the system tray and select Guest Connected.2. Select the level of access or disconnect the session.

CatChat is a feature that allows you to communicate with a guest you are invitedto your computer. To communicate with chat, just enter your text in the text inputfield and click Send or press the key on your keyboard. The online dialogue isautomatically displayed once your client is connected. To open an online dialogue.. From the viewer menu, select Tools, then Chat.

The cat will appear on both the PC host and client computer.

To end Chat.. At both the host and client window, just close box by clicking on the top right corner of the "cat" Dialog.

Tools drawing guest sessionThe drawing tools feature allows you and your guests to use a mouse to draw orhighlight on screen for greater communication.Note: The drawing tools feature is only accessible while connected to a client. To use a drawing tool1. To access the tools drawings of the guest's Viewer window, choose Tools, then Drawing tools. Or the customer can click on Tools drawing in the upperright-hand corner of the viewer window.

To access the drawing tools of the host computer, right-click on the icon inthe system tray Tools and select drawing.2. Select the tool and click and drag the mouse to draw on the screen.

To clear drawings.. One of drawing tools activated, right-click on the screen and select Clear all plans.This will erase your drawings, but you in the drawing mode.

To leave the drawing mode.. Press or right click on the screen and select the mouse Tools menu design to leave the drawing mode.

Cut / Copy and PasteThe cut / copy / paste, you can cut / copy and paste text between the host PCand client computer. To cut / copy and paste text1. Select the text you want to cut or copy left you by clicking on the mouse anddragging the cursor over the text.2. Right click your mouse on the selected text and choose Cut or Copy.3. Place your mouse to the location where you want to paste the text to the leftand click the button mouse.4. Click the right mouse button and select Paste.

Note: The cut / copy and paste has a text-only up to 32kb of data.

Desktop ShortcutThe Desktop Shortcut feature adds a shortcut to the computer desktop clientthat connects directly your host PC to enable quick and easy access to the PC. Shortcut office isconvenient for users who frequently use the same client computer to access the same PC host(for example access Work PC from a computer at home). The shortcut to save time by directing you toaccess Enter Window code without going through the browser / password login page. To create a shortcut office1. Log in to connect to your PC remotely hosted the client computer on which you want to create the desktop shortcut.2. From the client computer Viewer window, choose File, then create a shortcut "PC Host Name."3. Click Yes to authorize the establishment of an office shortcut.4. Enter your account password and click on Continue.5. Click OK.A desktop shortcut will be created on your computer desktop client.

Note: The first time you use a shortcut from a client computer, you will beasked to confirm your account enter your e-mail and password. If this first time you connect is successful,subsequent uses shortcut on the desktop the client computer will not require authentication. The Create a shortcut menuin the File menu is not visible when a customer is connected to your PC for a Guest Invite session so thatguests can not create shortcuts for their computers cheers. You can cancel all the shortcuts from your PC by clicking onthe Modify My Science. To access your office PC using a shortcut1. From the computer desktop client, double-click the GotoMyPC Desktop shortcut icon.2. When prompted, enter the access code for your host PC.The connection GotoMyPC begin.

To cancel all desktop shortcuts to your host PC1. Connect to your GotoMyPC my computers.2. On the page of my computers, click Edit next to the name of the computer towhich you want revoke all desktop shortcuts.3. Then click the button Revoke, which cancels all shortcuts to your host PC.

Note: If you are a company GotoMyPC user account, your ability to accessfeatures May be disabled by your GotoMyPC administrator account. If you are unable to access a function, please contactyour administrator account for more details.ReconnectGotoMyPC warns you if a session is about to be disconnected due to inactivity. If prompted, simply click Keep active to keep the session active, otherwise click Disconnect the button to end the session.If your session is timed-out, you are given an option to begin a new session by clicking on the reconnection of the The inactivity window. If you used the function of Shortcut begin the session, you are directed to quickly access code Enter window.

Remember meRemember me function allows you to set a cookie in your browser thatautomatically record to a specific account GotoMyPC - without the need for you to enter your emailand Passwords - simply by returning to GotoMyPC website. To enable Remember me1. From the client computer on which you want to activate the feature Remember me- log to your account GotoMyPC.2. Click on the My Account link in the navigation bar on the left.3. Check Remember me.4. Enter your current password to make changes.5. Click on Save Changes.

Note: The use of the Remember Me feature requires that cookies be enabled foryour browser (please see your browser Help for instructions on how to enable cookies). To use the feature Rememberme, you must close your browser by clickingthe button in the upper right cornerof the browser window, or choosing File and select Close on the menu.

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Remember me function will not work if you click on the link Close session inthe left n To disable Remember me1. From the client computer on which you want to activate the feature Remember me,log to your account GotoMyPC.2. Click on the My Account link in the navigation bar on the left.3. Remember uncheck the box next to me disappear.4. Enter your current password to make changes.5. Click on Save Changes.

In meeting Restart (GotoMyPC business only)During the session restart function allows you to restart your PC remotely andconnect it with your login Windows. It is a unique feature Auditors who shared the Access functionality. Since the session in relation to restart is not adefault, it must first be activated by your administrator to the user or group in the hotel GotoMyPC Center.

See access activity reportAccess Activity Report allows you to view your login account for a selectedday. The report will indicate the source of the connection, the time it occurred, IPaddress, type of access and duration of the connection. To view access Activity Report1. Sign in to your account GotoMyPC www.gotomypc.com.2. Click on the link my computers in the left menu.3. Click on the link access activity in the left menu.4. Select the desired date for the activity of access to resources.5. Click on Show access activity button.

A password-timeThe use of a password-time (OTPs) offers an additional level of security thatcan protect you then you use public terminals May that loggers keyboard or other input keys hardware or software. Our Time-A system of passwords to ensure that a passwordis discovered needless to the person who discovers.A password-time consist of six words, and every word of six provides acombination -- time access to a host PC. Password lists are numbered in reverse order ofhighest to lowest and finally zero.The use of a password-time allows you to generate a list of a password-time you will be invited to come after you enter your PIN each time you go to your hostPC.Note: Your administrator May require that you use a password-time. The One-Timepassword function can not be used in conjunction with the function to share access. To activate a password-time1. Though physically present at the host computer you want to activate apassword-time right-click the system tray and choose Preferences.2. Click on the tab Authentication, and then click Activate OTPs.3. On the Generate a password-time dialog box, select the number of One-Time To generate passwords (min. 10, max. From 99) and click OK.4. Enter on the box Access Code, enter the access code for the host PC and clickOK.5. On Print a password-time list dialog box, select the font size to print andclick the Print button.6. Check your list of One-Time Password and printed click Close.7. On the GotoMyPC Dialog Preferences click OK.You have now enabled use One of passwords-time your PC and you'll be prompted to enter an OTP the next time you go to your PC host of a client computer.

To go to your host PC using a password-time1. Point your web browser to www.gotomypc.com.2. Enter your e-mail address and account password and click Connect.3. If prompted, select the account you want to access and click OK (applies onlyif you have multiple accounts associated with an e-mail).This will instruct your My Computers.4. To the right of the computer Nickname, click Connect.5. When prompted, click Yes or a patent for download GotoMyPC Viewer.6. When prompted, enter the host PC's access code and click OK.7. When prompted, enter the six asked for a password-time and click OK.8. The host PC image will appear in the Viewer window.You are now connected to your host PC and are ready to start access to all yourfiles, applications and e-mail as if you were sitting at your PC!

To generate a new list of One-Time password1. Though physically present at, or linked to the host PC for which you want togenerate a new list of One-Time password, right-click the system tray and choose Generate a password-time.2. On the Generate a password-time dialog box, select the number of One-Time To generate passwords (min. 10, max. From 99) and click OK.3. Enter the access code dialog box, enter the access code for the host PC andclick OK.4. On Print a password-time list dialog box, select the font size to print andclick the Print button.5. Make sure that your list of One-Time password has been printed and click Close.

Note: You can generate a new list of One-Time password at any time while OTPshave available. If you use all your OTPs before generating a new list, you have to go back to your host PC togenerate a new list or disable a Time password. To disable a password-time1. While the host PC for which you want to disable a password Meanwhile,right-click the system tray and choose Preferences.2. Click on the tab Authentication.3. Click the Disable OTPs.4. Click Yes on dialog warning you want to disable a password-time.5. On the change Access Code dialog:.. Enter your old access code... Enter your new access code... Confirm your new access code... Click OK.

6. GotoMyPC on the Preferences dialog box click OK.

Note: To help protect your safety, you will be asked to change your access codefor your PC whenever you disable use of a password-time.

Permission home (GotoMyPC business only)If you are a user GotoMyPC business, your administrator May ask you to demand authorization for your host PC before they can develop or gain access to hostPC. Authorization requires you to send your PC host the MAC address and the C: drive serialnumber of your administrator. To allow your PC to host a new host PC installation.. At the end of the GotoMyPC corporate installation, you will be presented with a installation confirmation window, which will also provide you with the MACaddress and C: Drive serial number; copy the information and send them via e-mail to youradministrator. Your director authorize your host PC and should notify as soon as permission is complete.

To allow your PC to host a host PC1. Though physically present at the host computer that you want to allow,right-click on the icon the system tray and choose Preferences.2. Click on the tab host.3. Click authorization ID.4. On the host authorization identification dialog, copy the MAC address and C:Drive serial number and e-mail to your administrator.5. Your administrator authorize your host PC and should notify as soon as theauthorization is complete.

Client Authorization (GotoMyPC business only)If you are a user GotoMyPC business, your administrator May ask you to demand Authorisation your client computer before you can use to access your host PC. Authorization requires you to send your client computer address MAC and C:Drive series number to your administrator. To authorize a client computer.. All the client computer that you want to allow access your company GotoMyPC account and start a connection to your host PC. Once the download process is completed and the viewer window appears, you will be notified that the clientcomputer requires a permit. Dialog notification contain the client computer MAC address and the C: drive serial number; copy the MAC address and the C: driveserial number and e-mail to your administrator. Your administrator authorize your clientcomputer and should notify as soon as the authorization is complete.

Integration (RADIUS GotoMyPC business only)If you are a user GotoMyPC business, your administrator to configure your MayGotoMyPC account to integrate radius.RADIUS is a two-factor authentication method based on something you know (or apassword PIN) and you have something (authentication), providing a more robust user authentication.Using RADIUS invites you to enter your titles RADIUS (PIN and token) after your access code each time you go to the host PC.Note: integration RADIUS is only available if your administrator hasnecessitated the use of RADIUS. This option will not be presented to users who are not configured for use RADIUS.

To configure RADIUS on your host PC1. While the host PC that you want to enable RADIUS, right -- click on the icon in the system tray and choose Preferences.2. Click on the tab Authentication.3. Click on the Setup Zone button.4. On the Zone set dialog, enter the RADIUS server name to the list by entering its host name or IP address, then click Add.5. Enter your username RADIUS (user name in the RADIUS database).6. Enter the encryption key RADIUS (provided by the system administrator).7. Click on the button configuration test.8. Once finished with the setup and testing, click OK to close the configurationRADIUS dialog.9. Click OK to close the GotoMyPC Preferences dialog.

Note: Before you can configure your PC host with RADIUS, your administratormust allow you to view option configure RADIUS, which is on your GotoMyPC Preferences menu. Youradministrator May choose to configure your PC for you.

To connect to your host PC with RADIUS1. Point your web browser to www.gotomypc.com.2. Enter your e-mail address and account password and click Connect.3. If prompted, select the account you want to access and click OK (applies onlyif you have multiple accounts associated with an e-mail ID). This will load yourInformatique page.4. To the right of the nickname of the computer you want to connect, click Connect button.5. When prompted, click Yes or a patent for download GotoMyPC Viewer.6. When prompted, enter the PC hosting the Access Code and titles of your RADIUS(your PIN and Token token) and click OK.7. The host PC image will appear in the Viewer window.You are now connected to your host PC and ready access to all your files, applications and e-mail as if you were sitting at this computer!

Note: You can not disable use radius unless your administrator has disabled theobligation to use RADIUS.

Setting PreferencesGotoMyPC has several options that can be configured to suit your personalneeds. To set preferences1. Right-click on the icon in the system tray on your host computer and select Preferences.-- Or --Access Preferences in the Tools menu Viewer.2. Select the appropriate tab for all preferences you to customize.3. Select your preferences.4. Click OK.

Note: Your options May Preferences be affected by the type of operating systemyou are using and the type of rights your user account allows. In gray options are not available for your choice ofoperating system or rights assigned to your profile.

Preferences HomeThe host preferences option lets you set the parameters for the host PC.1. Choose how to start GotoMyPC:.. Run automatically GotoMyPC: Launch GotoMyPC to boot your computer (default) or when you log (option for users with administrative rights). Toensure maximum availability of the host PC, we recommend that you choose to beginGotoMyPC automatically after the start... Run GotoMyPC manually: Uncheck "automatically" and only start GotoMyPC when you start the application from your Programs menu.

2. Choose the options of office by logging on to:.. Adjust automatically area home screen for best full-screen: If possible, resize host PC screen resolution to best match the client computer resolution... Disable Sleep "on the host PC: disable Sleep" so PC host remains accessible... Show host PC cursor: allows the display host two sliders and the customer.3. Desktop Alerts (Personal and Pro only): makes access to Citrix products Updates online news, information and discounts that you May to be eligible.4. Authorization ID (GotoMyPC business only): Provides the host PC MAC Address andC: Drive serial number to use the host PC when the authorization is required byadministrators.Note: MAC addresses can not be used when the authorization is the host PC or acustomer connects to the computer Internet via a modem because, unlike Ethernet and wireless network cards,dial-up modems are not MAC addresses. In these cases, using the C: drive serial numberon the computer is the option if the host country or customer authorization is required.

Viewer PreferencesThe viewer preferences option lets you set the parameters for the viewerwindow.1. Screen size:.. Beginning desktop: You can choose to start the desktop or in full screen or window mode (Viewer) mode... Show home screen: Choose to display the desk in full size image (May require Scrolling in the viewer) or scale to fit.

2. Viewer Options:.. See the updated regions: Provides an overview around the area of the screenthat is redrawn when your Viewer refreshes its image... Inactive Sunday when Viewer: Viewer DiMS your window each time you go to your local client computer window... Copy and paste between computers: To cut, copy and paste text between the hostPC and client computer... Pass keys for Windows PC host: allows combinations of special keys like Alt-Taband Alt-Shift-Tab, Windows Print Screen button and transmit to the host computer.Note: This feature is not available on the Universal Viewer... Select Color Viewer: To change the color of your window of the viewer.

2. Performance:.. Better Speed: Move the cursor to the left to disable the parameters that affectperformance. People with disabilities parameters will be displayed in the bottom pane... Better Appearance: Move the cursor to the right to allow the parameters thataffect appearance.

3. History performance:.. Click on the link performance history to review current and historical session performance and improvement advice.

His PreferencesGotoMyPC supports a simple sound of your PC to your client computer. The sound settings can be optimized for system sounds or music based on your sound card,staff preferences and the speed of your network connection.1. At my session begins:.. Disable sounds: Select this option to optimize performance... Use low quality sound: Allows lower quality sound for better performance... Use a high-quality sound: Select this option if you intend to listen to musicfrom your host PC.

Note: The sound of high-quality option is not available on Windows Vista.2. Sound options:.. GotoMyPC play sound: Select your preferred audio source or leave GotoMyPC automatically detect the source... Turn off the sound automatically if the network connection is slow: This optionautomatically disables its characteristic if a slower network connection is detected. If thenetwork improves performance, you must manually turn the function of sound... Mute speakers on the host PC while in the session: Leave this option for thesession privacy.

Note: If you listen to music on your host PC, be sure to stop music beforedisconnecting your session. If you do not stop the music on the host PC before disconnecting, music will nolonger be cut and could be heard by very close to your host PC.

Security PreferencesThe security preferences option allows you to configure other securitysettings.Safety features:.. At the lock off: Automatically lock your PC when you end GotoMyPC login... Garnish screen: You can be white on the screen of the host computer unattendedwhile you are connected remotely.Note: May physical limitations prevent the host PC screen switching to workwith multiple monitors using a single video card... Keyboard / mouse locking: This security feature prevents others from using yourhost mouse or keyboard while you are connected remotely... Viewer Security Time-Out: To fix the amount of time in minutes for the Window display in time-if no mouse or keyboard activity is detected. By defaultfor this the setting is 15 minutes.

Preferences authenticationThe authentication preferences option lets you set the parameters for the hostPC access code, the use of a password-time (OTPs) and the configuration of integration(RADIUS GotoMyPC Companies only.) If shared access feature is activated by your administrator,you can More information on your host computer on accessibility.1. Access Code: All users are required to have an access code for each host PC.Access code is only stored on the host PC and are never transmitted through theInternet... Change Access Code: You can change your access code to enter your old passcode to enter a new code of access and verify the new access code... Forget access code: Click've forgotten? link and enter your e-mail and password to reset your PIN. You need a physical presence to the computer to reset it.

2. A password-time: Provides the ability to allow the use of a password-time and generate lists of password. A password-time is a secondary method ofauthentication which requires you to enter a string of a password in addition to your PIN to access your host PC... Enable OTPs: Active on the obligation to use a password-time... Generate OTPs: Generate a new list of One-Time password.Note: To disable a password meantime, you must be physically present at yourhost PC and will be required change your access code. The One-Time password function will not be availableto you if your appointed administrator of your account access shared home... Set RADIUS: Allows you or your administrator to enter the configuration information to enable the host PC communicate with RADIUS servers. The configuration information required is as follows: the name of the RADIUSserver, RADIUS username and RADIUS encryption key.Note: integration RADIUS is only available if you GotoMyPC business and youradministrator necessitated the use of RADIUS. This option does not appear to users who arenot configured for use RADIUS.

3. Shared Access: If you are a business and your administrator has set your Host PC as a Shared Access host PC, this section displays the name of PC andthe number Users who have access to it.

Printing PreferencesPrinting with GotoMyPC the printer is recommended for most jobs, but situationsMay (for example, printing checks or other cases where precision is needed) whereyou want manually activate a specific printer. The Printing tab allows you to add ordelete printers and set the default printer you want to use during a session GotoMyPC.Note: To simplify the remote-configure the printer, we recommend that you setup a printer while connected to your host PC from a client computer.

Connections PreferencesThe Connections tab allows you to test the condition of your connection to thehost computer.Note: To ensure the validity of connection test, we advise you to refrain fromtesting your connection unless GotoMyPC customer-support representative leads to execute the connection test.

Managing Your PCAdd, remove or relocate host PCYou can add, remove and reinstall host PC at any time, which gives you theflexibility to rotate Host PC on your account. To add or relocate a host PC to your account1. Go to the PC you want to add to your account.2. Connect to your GotoMyPC my computers.3. Click on the Install button to install GotoMyPC the PC.4. Follow the normal process to download and save GotoMyPC a host PC.Note: Your ability to add PC depend on the plan that you purchased or, if youare a GotoMyPC The company user, the number of computers your administrator has authorised.

To delete a host PC on your account1. Connect to your GotoMyPC my computers.2. On the page of my computers, click on the link to modify the PC you want todelete.3. Click Remove to delete the host PC.4. To remove the service GotoMyPC the host PC, please use Add / Remove Programs Depending on your host PC.Note: You May add and delete PC home as often as you wish. You May also want toconsider upgrading your account to enable a larger number of computers to be permanently available foryou. If you are a GotoMyPC In business, you can not delete a shared access host PC if it is shared withanother user. Contact your administrator delete all shared access users so that you can remove your hostPC.

Revoke shortcuts officeIf you left an office shortcut on one or more client computers, as a publiccomputer an Internet kiosk, you can revoke the shortcut and it will no longer be valid. To cancel all desktop shortcuts to your host PC1. Sign up for GotoMyPC and click on my computers.2. From my computers page, click on the link to modify the host PC you want tocancel all Desktop shortcuts.3. Click Cancel to cancel all shortcuts to your host PC.

Move host PC between accountsTo move a PC host an account (for example, individual account) to anotheraccount (for example, In business), you will need to uninstall and reinstall the software for each PCGotoMyPC you want to move. Moving a PC host an account is a two-step process. To move one PC to another accountFirst stage - Remove GotoMyPC your host PC and my computers.1. First, delete the PC of my computers page for the account... Connect to your GotoMyPC my computers. Click on the link to modify the host PCyou to remove, then click the Delete button.

2. Then, remove the GotoMyPC service of your host PC.Go to the host PC from which you want to delete the service GotoMyPC anduninstall GotoMyPC PC... From the Windows task bar and click on Start and select Settings, ControlPanel, Add / Remove Programs, then select and delete GotoMyPC.

Second stage - GotoMyPC Add to your new PC and my host computers.1. First, go to your new PC host and GotoMyPC download the software... Connect to your GotoMyPC my computers specific page for the account anddownload and GotoMyPC established that the PC.

Change your host PC nicknameYou can change your host computer's nickname at any time. To change your pseudo host PC1. Connect to your GotoMyPC my computers.2. Click on the link to change the parameters host PC.3. In the field ID, enter the new nickname and click Rename.The nickname is changed.

Lost host PC access codeYou May change the host PC access code at any time. To create a new access code1. Go to the PC host whose access code you want to change.2. Make sure the GotoMyPC service is active (see icon in the system tray).3. Right click on the system tray and select Change access code.4. Click've forgotten? link.5. Enter your e-mail and password.6. On the New Code of Access dialog box, enter your new access code, confirm thenew access code and click OK.Note: You will need to be physically present at your host PC to create a newaccess code because you do be able to connect to your host PC without knowing the access code for thatcomputer.

Forgot password accountIf you forget your password, you will need to create a new account password. To create a new account password1. Jump to www.gotomypc.com and click the Forgot your password? link below thenewspaper in the box.2. Enter your e-mail that was used to create your account and click Send.An e-mail will be sent to your e-mail with a link to create a new accountpassword.3. Go to your email and click on the link to create a new account password. A Web page will generate for you to enter your new password.4. Enter your new password.5. Re-enter your new password to confirm.6. Click OK.

Note: You will receive an email with instructions to create a new password. Theemail will be sent to e-mail address you provided when you created your account GotoMyPC. If the mailaccount is accessible only from the host PC you attempt to access, you must be physically present at your host PC todisplay the message.

The shared access (GotoMyPC business only)If your company is activated with shared access, May your administrator access rights to other users - mostly people who manage your PC. For example, yourcompany IT May GotoMyPC specialist business-to-use remote maintenance of your PC. If youradministrator Permit shared access to your PC, you can:.. Receiving an email GotoMyPC Customer Service telling you that youradministrator has allowed shared access to your PC with at least 1 other user... Being invited to provide users with your access code. After shared access user initial connection to your PC, it is recommended that you change youraccess code.

Access codes for users sharedWhen a secondary user is granted access to a host computer, he or she inheritsthe owner of access code from the moment the invitation was granted.

---The secondary user will use the same access code if the owner changes its access code after sending the invitation. If thepasscode is forgotten by both the secondary user and the owner, administrator must withdraw the original invitation and give a new order that the secondary user caninherit the new access code. If the second user has physical access to a host PC, it can change theaccess code following the steps described in the host PC Forgot access code.Note: If a user shared access fails to connect after 3 attempts, all users whohave access to the PC will be locked. Contact your administrator to unlock the shared access host PC.If you have questions about sharing access to your PC, please contact youradministrator.

In the restart sessionDuring the session restart function allows you to restart your PC remotely andconnect it with your login Windows. It is a unique feature Auditors who shared the Access functionality. Since the session in relation to restart is not adefault, it must first be activated by your administrator to the user or group in the hotel GotoMyPC Center.

What to do when your host PC is offlineIf you log into your account and GotoMyPC see that the page of my computersshows that One of your PC is offline, then one of three conditions, or a combination ofconditions, May exist. The three conditions are as follows:.. The host PC is off... The host PC is not connected to the Internet... The software GotoMyPC home is not running.

To launch the service GotoMyPC.. In the taskbar, select Start, Programs, Citrix, and then GotoMyPC.

What it means when your host PC is in sessionIf you log into your account and GotoMyPC see that the page of my computersshows that one of your PC is in session, then one of three conditions, or a combination ofconditions, May exist. The three conditions are as follows:.. You do not reload the page to my computers since your last PC connected to yourhost. Click the Update button browser to reload the page and notification In Session should disappear... The host PC has not yet sent notification to the Citrix servers online that ismore in session. Wait a few minutes and reload the page to my computer and thesession Notification must disappear... The PC is a PC and is accessible by another user on the account GotoMyPC. If you click connect you disconnect the user is in session with the PC host. If you have questions about sharing access to your PC, please contactyour administrator.

Updated GotoMyPCGotoMyPC will notify you when new updates are available. You can also check the new updates at any time by right-clicking the system tray icon (usually located in the lower right corner of your screen near the clock) and selecting Check be updated. If a new version exists, you be notified and asked whether you want to upgrade.Note: You can upgrade GotoMyPC versions 5.0 and higher while connected to thedistance your host PC.If you want to update, click Yes, if click No If you click Yes, GotoMyPC download the new version and invite you to reinstall with the installation wizard.If the automatic update fail, you will need to manually service upgrades. Justopen a Web browser, go to https: / / www.gotomypc.com / setupSoftware.tmpl, log on andfollow the directions.Help Online AccessYou can access using products at any time by selecting the Help link the viewermenu or the system tray.

Safety Tips

GotoMyPC provides a stringent integrated security features so that you canaccess your confidence PC from anywhere. For added security, here are some things you can do.1. Keep your password and PIN secure.. The maintenance of password security is the best way to protect your accountand GotoMyPC PC host. Do not share your password to anyone, and change your password regularly. You can change your PIN on your host computer by right clicking onthe system tray and selecting Change access code... GotoMyPC requires that your passwords at least eight characters include letters and numbers. When you choose your passwords, do not use common oreasily guess words. For the highest level of security, your account password and thehost PC access code must be different... When using shared or public computers, exercise special care by not usingGotoMyPC Remember me feature to connect automatically. In addition, you should not useyour From Web browser "auto complete"... Use the time an office password for additional protection when traveling and terminalling... Protect your host PC connected distance.. Use the host PC Blank Screen feature to prevent someone from your PC Home display your business (most configurations)... Use locking host Keyboard and mouse to prevent others from using your Host PC mouse and keyboard when you're connected to the distance (this optionavailable for most operating systems).

2. Using safety features by inviting guests.. You choose the expiration period for each call that you know when to beavailable when the customer arrives. The invitation expires if the customer does notconnect to your PC host designated within your period. Because the invitation expiresautomatically, your customer can not try to connect when you are away from your computer... You choose the level of grant access to your guests. To limit access client to your computer, grant read-only. Alternatively, you can allow full control your keyboard and mouse.

3. Disconnect completely.. Be sure to disconnect completely when you're done by closing the display and logging on GotoMyPC website... Be sure you do not let your client computer when you are connected to thedistance your host PC... When you log on, do not forget that if you do not close the programs you werelast working, they remain visible, the next time you go to your host PC. Make sure to close any sensitive documents or programs before you disconnect... You can have GotoMyPC automatically lock your computer when you end yoursession. This prevents someone to your host PC using your computer after you disconnected. Activating this feature in the Security tab of GotoMyPCPreferences.

FAQs and TroubleshootingFrequently asked questions

Q. Perhaps several accounts created on a host computer?R. No. Multiple accounts can be established on a host computer. If a computeris already registered to an account as a host and another user wishes to add that evencomputer as a host on their behalf, the first account will be cancelled. In other words, the mostrecent user He added that the computer account will have their only access.

Q. I have two computers in my GotoMyPC. Can I access my two computers at the same time?R. Yes, you May access to two different computers at the same time. To do this,wait a connection to be established on a computer, then go to our Web page andGotoMyPC to connect to another computer. Please note that you May experience increaseddue time lag the multiple connections.

Q. What are my options once my subscription plan GotoMyPC expires?A. If you pay for your service GotoMyPC with a credit card, you can now manageyour Online subscriptions and pre-select what's happening in your account when yourcurrent plan expires. To change your selection, log into your account gotomypc.com and select MyAccount "from the navigation menu in the upper left of your screen. Then select the news,then scroll to bottom of the page subscription options. From there, you can choose if theaccount should be renewed or canceled at the end of your current plan.

Q. Can I cancel my account GotoMyPC online?R. Yes - if you pay for your service GotoMyPC with a credit card, you cancancel your service logging in to your account gotomypc.com. Select My account and update yoursubscription billing options on the Info page. You can also call the customer servicetoll-free at (888) 259-3826. If you are calling from outside the USA or Canada, please use one of ourinternational phone numbers.Because GotoMyPC is a pre-paid service, your service will continue until theend of your current paid subscription. At this point, your plan will be deleted and not renewedagain. Depending on the timing of your credit card billing cycle, your final chargewill appear on your May next. Please note that there are no refunds for the service. Your plan willcontinue until its end date normal. Log in to review the dates for active service your account.

Q. How do I install GotoMyPC on my new computer and remove the old?A. To free your GotoMyPC licence, first connect to your GotoMyPC my computers.Click the link to modify the host PC you want to delete and click the Remove button.Then go into your old PC host and deinstallation GotoMyPC. Finally, connect to your GotoMyPCmy computers page your new PC and install GotoMyPC.

Q. My company has a Shared Access functionality. Can I remove my host PC if itis shared with another user?R. No, you can not delete your PC if it is shared with one or more users. Youradministrator must remove all shared access users before they can remove the host PC fromyour account.

Q. Is there a way to stop GotoMyPC to launch automatically?A. You can start GotoMyPC manually by right-clicking on the icon and selectingPreferences. Under the Host tab, uncheck automatically and then click OK.

Q. Can GotoMyPC operate without having the icon GotoMyPC active in the systemtray?R. No, GotoMyPC must be running in the system tray so you can access the hostcomputer.

Configuration FAQ

Q. Can I install GotoMyPC 6.0 on a Windows 95, 98, ME or NT?R. No. GotoMyPC 6.0 must be installed on a PC with Windows 2000, XP or Vista.You can to connect remotely to your PC computers with older operating systems. If thefacility is attempted to a PC with an older OS, you'll be redirected to install GotoMyPC5.0. Please see System requirements for more information.

Q. I tried to use your product, but can not move the window that asks for myuser name and password. Help!A. In this case, you're stuck in the loop authentication. This usually meansthat the computer you are hiding behind a firewall. Our product currently can not pass throughsome highly selective systems firewall. As a possible alternative, in addition to ports 80 and 443which are used to access the Internet, we propose the opening of the port 8200. Pleasesee www.gotoassist.com / iprange current IP addresses. If you use a personalfirewall software, make sure GotoMyPC was added to its list of software that are granted access tothe Internet.

Q. The GotoMyPC icon in the system tray has a yellow exclamation point. What this mean?A. The icon usually indicates that you have not completed the establishment andinstallation process. Please, right-click on our icon in the system tray and select Save. This willbring you back to where you've already left the installation process.

Q. Sometimes, your icon on the background has a red "X." What does this mean?A. The icon means that your computer is not connected to the Internet or cannot access the GotoMyPC servers. If the problem persists, check if there is a firewall(personal or business) or proxy server.

Frequently asked questions session

Q. I get horizontal lines on my screen when I have access to the host computer.How do I get rid of ?A. You May see if your PC is scheduled to go into "sleep mode," a screen saveror opened a DOS program. Click the center of spectator several times or access totools menu, then select Send Ctrl-Alt-Del to wake up the computer.

Q. Why do I see a blinking cursor on the host PC?A. GotoMyPC is unable to calibrate the cursor with some video cards. Try toturn off the monitor on the host PC.

Q. How do I transfer multiple files at the same time?A. You can select more than one file at a time by holding down the Ctrl keywhile selecting files with the mouse.

Q. The resolution is very bad. I can hardly distinguish the icons on my desktopor read my e-mail text. What can I do to delete this?A. When you connect to a host PC with a resolution higher than the set score,GotoMyPC condenses automatically host screen in the viewer. You can resize the image of Desktops from the View menu. You can also try to modify host the PC screen resolution in the Properties screen control panel.

Q. I get a blue screen or purple boxes on my screen when I sign.A. Right click on the desktop and select Properties. Click on the Settings tab,change the 16-bit color, then click Apply.

Q. I can not connect from my client computer.A. Make sure the settings are enabled Java in the browser and then restart yourcomputer. Modify any a firewall to accept GotoMyPC. See HUUsing GotoMyPC with firewall for moreinformation.

Q. I am running Windows XP and you want to change users while connected to my PC host. Will I be disconnected or lose any information?A: Fast User lets you connect to your computer regardless of the user (if applicable) is active at that time. Once connected to your PC, you can changeusers at any time; However, while queue or active file transfers and remote printing jobs arebeing completed when a user is passing. A black screen with a status message appears when auser switch is underway. We recommend that you avoid logging on your PC from TaskManager Page users when using Windows XP Fast User since May of this closure GotoMyPC. Fast User Switching is available on XP and later, including Vista.

Q. Why the letters are the bad deal (Shift and / or locking caps do not workproperly) When blocking the entry is activated on Windows XP?A. Some versions of Windows XP have a problem with the contribution ofblocking. To solve the Windows installation XP Service Pack 2 or go to Windows Update and install all critical updates.

Printing Frequently Asked Questions

Q. I am trying to print checks with the Printer GotoMyPC but the alignment isoff.A. activated manually by the client computer printer when printing accuracy isrequired. Please see section entitled manually activate a printer for more details.

Q. I am not capable of printing on Dell or my Lexmark printer from my clientcomputerA. Complete the following steps with administrative rights on the clientcomputer:1. Click on Start and select Settings, then Printers and Faxes.1. Right click on the Lexmark and Dell printer you plan to use and selectProperties.2. Select the Advanced tab, then click on the Print button manufacturing.3. If the default is set to LEMF, change it to NT EMF 1008.4. Click OK.

Note: Changing the default data type to NT EMF 1008 should allow you to use theprinter for printing GotoMyPC distance but it could affect your printing projects. If you notice any subtledifferences in colour output or have problems with special printer functions, you will need to change the type of data defaultLEMF.

Q. I'm trying to create a remote printer and now I've lost my connection.A. Some printers require a reboot the host PC configuration. This requires thestart GotoMyPC preferably be placed to start automatically. Before starting the establishmentof remote printing, making GotoMyPC sure is set to start automatically: Right-click on the icon in thesystem tray of your Host PC and select "Preferences" tab and the host. Under START GotoMyPC, checkthe "automatic" and select "After the start." If your choice was to begin manually and GotoMyPC printer you the establishment of a need to reboot, your connection have beenlost and printer installation will be repeated. Physically access your host PC andreboot. Browse the new printer by clicking on Start, Settings, Control Panel and thendouble-clicking Printers and Faxes. Delete the new printer and restart the process ofconfiguring the printer. Administrator