Available services

I visited BMW Chelmsford yesterday and once again received excellent customer service from all the staff i encountered. I would not hesitate to recommend to friends and family .

Brian

13 August 2018

Car Purchase

Great service

Mr. Craig Fieldhouse

08 August 2018

Good service

Easy to book, swift collection, reasonable price, helpful staff
Love the video of the car - nice to see how everything is looking

Joanne Hughes

01 August 2018

Recommended Dealership to buy a car from

I recently bought a new BMW X5 from the Chelmsford branch, my experience with dealing with them was good, I had been speaking to a few different dealerships and visited Fairfield’s at southend who had a lot of knowledge regarding what I wanted to buy but they didn’t take any details from me and rushed me out of the showroom.
I found the Park Lane dealership to be very helpful, but they did not have the car in stock that I wanted.
i also had dealings with the BMW dealership in Enfield who were extremely arrogant and clearly they had reached their target for the month and refused to provide me with costs as they were not interested in me looking around for the best deal I could get. The salesperson I dealt with over the phone advised that he was going on holiday and would not be back until Thursday the following week and he advised me not to buy a car until he was back. Although they did advise that they were able to beat any dealership price anywhere in the UK. To me this was not the type of dealership I would want to conduct business with.
Ryan and Ian at the Chelmsford branch were extremely helpful sending me videos of the car as I was at work and unable to go to the dealership, they kept me updated with the full process right through the purchase of the car. I attended the dealership to sign the final documents and pick the car up, everyone there were very friendly and helpful. not at any stage did I feel that I was rushed out of the showroom once the papers were signed, I was shown through how everything on the car worked step by step and I feel that if required I would be able to go back and go over anything that I have forgot or did not ask the question about.
I would like to say thank you to Ryan and his team for making my purchase enjoyable and I would totally recommend to anyone to visit this branch if they are looking to buy a BMW.

Miss Gemma Sains

31 July 2018

Always curtious service just forgot one…

Always curtious service just forgot one thing...
A pretty long wait when dropped off the car but appologised and offered a to home drop off. Also delivered the car back which was unexpected and great. Did book in a valet but this wasn't noted so not done just got a wash! Would have given 5* if had.

R Whittington

30 July 2018

It was an average experience but…

It was an average experience but nothing more. It was on time and the price is what I expected and all was fine. I did not expect to have to return and ask for my service book to be stamped, the service desk staff said they do not go out to the cars ( which is where the service book is kept). The keys were taken to have the car serviced but no one asked what service was being done or if there were any problems, may explain why I was called later to be informed what the costs were going to be and if there was any thing to be done. I use another vehicle maintained by a nother non franchised dealer. the experience there is more personal

Julian Wenborn

26 July 2018

Very professional and friendly service

Very professional and friendly service. The salesman took a lot of effort to get the whole specification and additional equipment just right. This meant the vehicle took some time to arrive but I was kept updated along the way. If the service department is as good as this I shall be using them as well.

Mr. Richard Unwin

20 July 2018

Pretty good on the whole but..

Pretty good on the whole. Would be good to receive a reminder the day before a service, especially if your car is being collected. Also, I had been informed that my car required a part upgrade that was going to be covered by BMW and that this would be done during the service, unfortunately the work couldn't be completed as apparently the car must have less than half a tank of fuel in order to carry out the repair - I was never told this and I'll now need to arrange another time for this to be done which is somewhat inconvenient. Some forward planning should have been made/advised

Deeps

18 July 2018

My MOT.

My car was taken for its MOT as soon as I arrived on time and on completion all was explained clearly including the bill and I was able to get on my way.

Mr Matthews

12 July 2018

First time visit to the Chelmsford…

First time visit to the Chelmsford branch having always used Colchester in the past but no available dates here to suit so went to Chelmsford. First rate service with a smile. Very impressed.

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