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An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

A complaint or recordable conduct matter that doesn’t need to be referred to the IPCC, but where the seriousness or circumstances justifies referral.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.

This is where a manager deals with the way someone has behaved through non-disciplinary action. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

Consists of a chair, two deputy chairs, and commissioners – each responsible for specific police forces, guardianship work and individual cases.

A matter where no complaint has been received, but where there is an indication that a person serving with the police may have committed a criminal offence or behaved in a manner that would justify disciplinary proceedings.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

A complaint or recordable conduct matter that doesn’t need to be referred to the IPCC, but where the seriousness or circumstances justifies referral.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.

This is where a manager deals with the way someone has behaved through non-disciplinary action. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

Consists of a chair, two deputy chairs, and commissioners – each responsible for specific police forces, guardianship work and individual cases.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

Used to house anyone who has been detained.

Complainants have the right to appeal to the IPCC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.

The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter; and reach conclusions. An investigator looks into a complaint and produces a report that details the outcome of each allegation. There are four types of investigation: local investigation, supervised investigation, managed investigation and independent investigation.

Quarter 1 covers 1 April - 30 June

Quarter 2 covers 1 April - 30 September

Quarter 3 covers 1 April - 31 December

Quarter 4 covers the full financial year (1 April - 31 March).

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

A person who makes a complaint about the conduct of someone serving with the police.

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

The type of behaviour being complained about. A single complaint case can have one or many allegations attached.

The type of behaviour being complained about. A single complaint case can have one or many allegations attached.

An independent judicial officer, the coroner enquires into deaths reported to him/her.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.

No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).

Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.

The IPCC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).

Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.

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IPCC publishes findings from investigation into circumstances surrounding death of Alan Long

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IPCC publishes findings from investigation into circumstances surrounding death of Alan Long

Nov 1, 2010

The Independent Police Complaints Commission is publishing its findings today from its investigation into the circumstances surrounding the death of Alan Long.

Mr Long died after he was involved in a road traffic collision while riding his motorcycle following a 44-minute pursuit involving numerous Greater Manchester Police vehicles and the force’s fixed wing aircraft on 1 August 2008. At an inquest which ended last month a jury returned a verdict that Mr Long died as a result of an accident contributed to by his actions.

Two Greater Manchester Police officers attempted to stop Mr Long at 11.09pm after observing him in Denton overtaking cars at speed on his high-powered Yamaha YZF R1 motorcycle. Mr Long initially stopped, before driving away. Computer checks made by the officers showed the motorcycle was being ridden without insurance. The ensuing pursuit had the involvement of eight police cars at various stages.

At 11.53pm Mr Long’s motorcycle passed through a red traffic light and collided with a car at the junction Rassbottom Street and Stamford Street in Stalybridge. Mr Long died in Tameside Hospital on 2 August as a result of the injuries he sustained.

The IPCC independently investigated the incident and delivered its initial findings to Greater Manchester Police, the officers and staff involved and Mr Long’s family in August 2009. The investigation, which had examined the actions of 22 police officers and staff, substantiated misconduct against 17 individuals.

The IPCC file was passed to the Crown Prosecution Service, who decided that one officer, PC Ian Bruce, should face a criminal charge of dangerous driving.

Following the collapse of the criminal trial in June 2010 and subsequent preparation for the Inquest a number of internal concerns were identified and the Commissioner made the decision to instigate an internal review of the original investigation.

The IPCC review team was tasked with examining the use of expert evidence and whether the decisions from the original investigation about misconduct findings against officers were proportionate and supported by the evidence.

The review team has completed its work and, following consideration of this, the evidence given at the inquest into Mr Long’s death, and evidence received from a review carried out by Greater Manchester Police into a number of pursuits, IPCC Commissioner Ms Naseem Malik has decided the misconduct which was substantiated from the original investigation is to be withdrawn from 10 of the 17 individuals.

Substantiated misconduct remains against the remaining seven officers. For four officers this relates to a failure to terminate the pursuit and adhere to the principle of proportionality. For the other three officers the misconduct relates to a failure to adhere to the rules of engagement by being in a convoy behind the motorcycle .

IPCC Commissioner Ms Naseem Malik said: “I fully appreciate this has been a very difficult time for Alan Long’s family and for the police officers who have been subject to a misconduct investigation.

“This investigation involved a large number of police officers and explored police policies, procedures and tactics. It would have been normal for the IPCC to publish its full findings at the conclusion of the inquest into Mr Long’s death, including what, if any, disciplinary decisions had been taken against individual officers.

“Following the collapse of the criminal case against PC Bruce and during the preparation of disclosure materials for the inquest we recognised the need to review the investigation to ensure that our findings were proportionate and supported by the evidence.

“With regard to the GMP’s policies, the force’s own internal review of a series of pursuits and the evidence given by police officers at the inquest showed complete confusion about the application and understanding of the pursuit policy.

“In particular it has become clear that the Greater Manchester Police policy with regard to gaining authorisation for pursuits may well have been unworkable. A widespread practice would appear to have developed and been accepted by senior officers of presumed authorisation to conduct a pursuit, rather than the requirement to gain authorisation from a control room supervisor. Therefore misconduct decisions with regard to a failure to gain authorisation could no longer be substantiated.

“While misconduct findings have been withdrawn against some officers, others remain. The IPCC is still concerned about the proportionality and management of this particular pursuit and believe there are areas of performance for many of the individuals involved that need to be addressed. There is learning for Greater Manchester Police about the appropriateness and relevance of its policies and training.

Ms Malik added: “I have apologised to Mr Long’s family for the fact that we have had to reconsider and change some of our original misconduct findings. But this was unavoidable given the findings of the review and the evidence presented at the inquest.

"I am also apologising in writing to the individual officers who have had the misconduct against them withdrawn for the unavoidable period of time they have been under investigation. I have offered to meet with them individually to explain our revised decisions. I recognise there is also learning for the IPCC in relation to our investigation of this case and we will ensure that lessons are learnt.

”One must remember that a man died in this incident and my sympathies go out to Mr Long’s family again. While it is clear his actions contributed to his death, this was a pursuit which was totally disproportionate and without any apparent form of control. The lesson to be learned from this tragedy is that police force pursuit policies must be made clear, consistent and workable. That is something the IPCC has consistently called for and we must ensure that now happens to ensure incidents like this do not happen again.”

- ENDS -

Media contact:

Mark Pearson, IPCC Interim Head of News

Tel: 0207-166-3239

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

A complaint or recordable conduct matter that doesn’t need to be referred to the IPCC, but where the seriousness or circumstances justifies referral.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.

This is where a manager deals with the way someone has behaved through non-disciplinary action. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

Consists of a chair, two deputy chairs, and commissioners – each responsible for specific police forces, guardianship work and individual cases.

A matter where no complaint has been received, but where there is an indication that a person serving with the police may have committed a criminal offence or behaved in a manner that would justify disciplinary proceedings.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

A complaint or recordable conduct matter that doesn’t need to be referred to the IPCC, but where the seriousness or circumstances justifies referral.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.

This is where a manager deals with the way someone has behaved through non-disciplinary action. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

Consists of a chair, two deputy chairs, and commissioners – each responsible for specific police forces, guardianship work and individual cases.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

Used to house anyone who has been detained.

Complainants have the right to appeal to the IPCC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.

The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter; and reach conclusions. An investigator looks into a complaint and produces a report that details the outcome of each allegation. There are four types of investigation: local investigation, supervised investigation, managed investigation and independent investigation.

Quarter 1 covers 1 April - 30 June

Quarter 2 covers 1 April - 30 September

Quarter 3 covers 1 April - 31 December

Quarter 4 covers the full financial year (1 April - 31 March).

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

A person who makes a complaint about the conduct of someone serving with the police.

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

The type of behaviour being complained about. A single complaint case can have one or many allegations attached.

The type of behaviour being complained about. A single complaint case can have one or many allegations attached.

An independent judicial officer, the coroner enquires into deaths reported to him/her.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.

No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).

Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.

The IPCC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).

Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

A complaint or recordable conduct matter that doesn’t need to be referred to the IPCC, but where the seriousness or circumstances justifies referral.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.

This is where a manager deals with the way someone has behaved through non-disciplinary action. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

Consists of a chair, two deputy chairs, and commissioners – each responsible for specific police forces, guardianship work and individual cases.

A matter where no complaint has been received, but where there is an indication that a person serving with the police may have committed a criminal offence or behaved in a manner that would justify disciplinary proceedings.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

A complaint or recordable conduct matter that doesn’t need to be referred to the IPCC, but where the seriousness or circumstances justifies referral.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.

This is where a manager deals with the way someone has behaved through non-disciplinary action. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

Consists of a chair, two deputy chairs, and commissioners – each responsible for specific police forces, guardianship work and individual cases.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

Used to house anyone who has been detained.

Complainants have the right to appeal to the IPCC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.

The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter; and reach conclusions. An investigator looks into a complaint and produces a report that details the outcome of each allegation. There are four types of investigation: local investigation, supervised investigation, managed investigation and independent investigation.

Quarter 1 covers 1 April - 30 June

Quarter 2 covers 1 April - 30 September

Quarter 3 covers 1 April - 31 December

Quarter 4 covers the full financial year (1 April - 31 March).

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

A person who makes a complaint about the conduct of someone serving with the police.

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

The type of behaviour being complained about. A single complaint case can have one or many allegations attached.

The type of behaviour being complained about. A single complaint case can have one or many allegations attached.

An independent judicial officer, the coroner enquires into deaths reported to him/her.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.

No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).

Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.

The IPCC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).

Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.

An application by a complainant for a police decision to be reviewed.

An application by a complainant for a police decision to be reviewed.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

A complaint or recordable conduct matter that doesn’t need to be referred to the IPCC, but where the seriousness or circumstances justifies referral.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.

This is where a manager deals with the way someone has behaved through non-disciplinary action. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

Consists of a chair, two deputy chairs, and commissioners – each responsible for specific police forces, guardianship work and individual cases.

A matter where no complaint has been received, but where there is an indication that a person serving with the police may have committed a criminal offence or behaved in a manner that would justify disciplinary proceedings.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

A complaint or recordable conduct matter that doesn’t need to be referred to the IPCC, but where the seriousness or circumstances justifies referral.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.

This is where a manager deals with the way someone has behaved through non-disciplinary action. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

Consists of a chair, two deputy chairs, and commissioners – each responsible for specific police forces, guardianship work and individual cases.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

Used to house anyone who has been detained.

Complainants have the right to appeal to the IPCC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.

The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter; and reach conclusions. An investigator looks into a complaint and produces a report that details the outcome of each allegation. There are four types of investigation: local investigation, supervised investigation, managed investigation and independent investigation.

Quarter 1 covers 1 April - 30 June

Quarter 2 covers 1 April - 30 September

Quarter 3 covers 1 April - 31 December

Quarter 4 covers the full financial year (1 April - 31 March).

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

A person who makes a complaint about the conduct of someone serving with the police.

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

The type of behaviour being complained about. A single complaint case can have one or many allegations attached.

The type of behaviour being complained about. A single complaint case can have one or many allegations attached.

An independent judicial officer, the coroner enquires into deaths reported to him/her.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.

No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).

Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.

The IPCC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).

Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.

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An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

A complaint or recordable conduct matter that doesn’t need to be referred to the IPCC, but where the seriousness or circumstances justifies referral.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.

This is where a manager deals with the way someone has behaved through non-disciplinary action. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

Consists of a chair, two deputy chairs, and commissioners – each responsible for specific police forces, guardianship work and individual cases.

A matter where no complaint has been received, but where there is an indication that a person serving with the police may have committed a criminal offence or behaved in a manner that would justify disciplinary proceedings.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

A complaint or recordable conduct matter that doesn’t need to be referred to the IPCC, but where the seriousness or circumstances justifies referral.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.

This is where a manager deals with the way someone has behaved through non-disciplinary action. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

Consists of a chair, two deputy chairs, and commissioners – each responsible for specific police forces, guardianship work and individual cases.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

Used to house anyone who has been detained.

Complainants have the right to appeal to the IPCC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.

The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter; and reach conclusions. An investigator looks into a complaint and produces a report that details the outcome of each allegation. There are four types of investigation: local investigation, supervised investigation, managed investigation and independent investigation.

Quarter 1 covers 1 April - 30 June

Quarter 2 covers 1 April - 30 September

Quarter 3 covers 1 April - 31 December

Quarter 4 covers the full financial year (1 April - 31 March).

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

A person who makes a complaint about the conduct of someone serving with the police.

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

The type of behaviour being complained about. A single complaint case can have one or many allegations attached.

The type of behaviour being complained about. A single complaint case can have one or many allegations attached.

An independent judicial officer, the coroner enquires into deaths reported to him/her.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.

No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).

Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.

The IPCC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).

Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

A complaint or recordable conduct matter that doesn’t need to be referred to the IPCC, but where the seriousness or circumstances justifies referral.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.

This is where a manager deals with the way someone has behaved through non-disciplinary action. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

Consists of a chair, two deputy chairs, and commissioners – each responsible for specific police forces, guardianship work and individual cases.

A matter where no complaint has been received, but where there is an indication that a person serving with the police may have committed a criminal offence or behaved in a manner that would justify disciplinary proceedings.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

A complaint or recordable conduct matter that doesn’t need to be referred to the IPCC, but where the seriousness or circumstances justifies referral.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.

This is where a manager deals with the way someone has behaved through non-disciplinary action. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

Consists of a chair, two deputy chairs, and commissioners – each responsible for specific police forces, guardianship work and individual cases.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

Used to house anyone who has been detained.

Complainants have the right to appeal to the IPCC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.

The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter; and reach conclusions. An investigator looks into a complaint and produces a report that details the outcome of each allegation. There are four types of investigation: local investigation, supervised investigation, managed investigation and independent investigation.

Quarter 1 covers 1 April - 30 June

Quarter 2 covers 1 April - 30 September

Quarter 3 covers 1 April - 31 December

Quarter 4 covers the full financial year (1 April - 31 March).

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

A person who makes a complaint about the conduct of someone serving with the police.

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

The type of behaviour being complained about. A single complaint case can have one or many allegations attached.

The type of behaviour being complained about. A single complaint case can have one or many allegations attached.

An independent judicial officer, the coroner enquires into deaths reported to him/her.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.

No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).

Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.

The IPCC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).

Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.