ORDER STATUS AND TRACKING

Order Status

After you place an order on this website, your order can assume many statuses, check the list bellow the meaning of each status:

Open – Order has been placed and created in the store database, but it hasn't been processed (paid) yet.
Failed – Payment transaction hasn't been completed.
Processed – Payment has been received.
Complete – Order has been shipped from our warehouse and all work on the order has been completed.
Back ordered – Order hasn't been processed yet as it contains one or more out-of-stock items.
Cancelled – Order was cancelled by a customer.
Declined – Order has been canceled by the store administrator.

Order Confirmation

You'll receive two emails after you place and pay your order (only paid orders will be processed):

1. The first confirms that your order was received and processed; this email will arrive within about 2 hours after you place your order.
2. The second confirms that your order is Complete and was shipped from our warehouse. You can also check the current status of your order by "Check Orders Status" link located in the bottom of every page of our website.

Order Tracking

You can check the status of your orders by clicking on "Check My Order" at the top of any page. You will go to your Order History page, where you'll see all your orders. From there, you can click on a specific order to see its details.

On the Order Details page, you'll see the items in the order, the shipping address, shipping method, payment details and any return or exchange information. On the Shipment Summary, you'll also see the current status and details from the shipping carrier's tracking service for each package.

Occasionally, we may send an order in multiple packages. In such cases, we'll provide tracking information for all packages, as well as details on what you can expect in each package.

CUSTOMER SERVICE

Since 2006 QOD COSMETIC SOLUTIONS is conquering many customers. Famous in the south of Brazil for coming up with solutions for consecrated cosmetic lines, QOD decided to create its proper line of products. Today there are more than 50 products.

01- How do I place an order?
1 - Register on our website to create a login and password.
2 - Go to QODShop.co.uk and select the products you want and click on ADD TO CART.
3 - Click on CONTINUE SHOPPING or CHECKOUT.
4 - Clicking on CHECKOUT, you will be taken to Payment and Shipping.
5 - Click on CONTINUE.
6 - Check your information and then click on PLACE ORDER.
7 - You will be taken to the secure payment page and then your order will be placed.

Buying on qodshop.co.uk is very easy, safe and secure. We encode (encryption technology) all information typed, such as personal information, payment form and all other informations provided by you.

www.qodshop.co.uk uses SSL (Secure Socket Layer) in some areas of the website, which is the world-wide standard data safe transmission on internet.

Commitment with Privacy

When carrying through a purchase on qodshop.co.uk, some information will be requested. These information are necessary for the delivery of the product and customer contact. All customers´ information registered in our system are confidential and they can only be accessed by authorized people when it is necessary.