+ My lock isn't responding from the mobile or web app, what do I do?

Make sure your mobile phone or computer's Internet connection is live and working.

Make sure your lock's batteries are not dead. Click here to navigate to your specific lock to learn more.

If you've followed the previous steps and your lock is still not responding to commands, contact us via the support form on this page providing as much information as possible about the problem. We'll be sure to help you resolve it.

+ My lock is dead and needs new batteries, what do I do?

If your lock batteries are dead, reach out to community management to replace them.

Click here to find your lock and learn how to know when your lock needs new batteries.

+ My door code isn't working, what do I do?

Make sure you are using the correct door code. Scroll to "How do I view my door code" for more information.

Make sure your lock's batteries are not dead. Click here to find your specific lock and learn how to check its battery level.

If you've followed the previous steps and your door code still not working, contact us via the support form on this page providing as much information as possible about the problem. We'll be sure to help you resolve it.

+ How do I view my door code?

ANDROID AND IOS APPS

Go to your profile by tapping the person icon (top-right).

Tap "Show Door Code".

Enter your account password then tap "return" to hide keyboard.

Tap "Show Code" to reveal your door code.

If you want to generate a new door code and replace your old one, tap "New Code".