Timspicer

Sidney Dekker. Human Factors in Safety Critical Organisations. Human Factors training originated in the aviation industry following research by NASA which showed that the majority of aviation accidents were caused by human error.

This training has been extensively developed in the aviation industry and is now a mandatory requirement for commercial flight crews worldwide. Recently, other high risk, high reliability industries in sectors including energy, healthcare, fire service, rail, maritime and petrochemical have recognised the benefits of human factors based error management programs. A human factors approach to safety differs from traditional safety training in that the focus is less with the technical knowledge and skills required to perform specific tasks, but rather with the cognitive and interpersonal skills needed to effectively manage a team-based, high-risk activity.
Crew Resource Management Instructor Course. Our CRM Trainers (CRMT/CRMI) Core course is ideal for delegates who will deliver training programmes for the pilots and cabin crew of airlines and all other aviation operations.

The course is suitable for participants who will be trainers in all aviation environments including ground, simulator and line training. The course syllabus meets the CRM training requirements of EASA, CAA, FAA and all major regulatory bodies worldwide. The course is 5 days, covering the up-to-date theory of CRM and also facilitation, critique and feedback techniques, NOTECHS and assessment methods. The course uses case studies of aviation incidents and accidents, including video footage, CVR recordings and investigation board reports. Following successful completion of this course the student will be able to plan, prepare and deliver effective CRM training for pilots, or combined pilots and cabin crew of airlines and all other aviation operations. The course package includes:
Maintenance Human Factors Instructor Course. The Maintenance Human Factors Trainer course is ideal for participants who will be involved in the development and delivery of training of Human Factors within aviation maintenance organisations.

Statistics show that error in maintenance operations significantly contributed to the 70-80% of aviation accidents attributable to human error. EASA regulations require all Part 145 maintenance organisations to implement a programme of Maintenance Human Factors (MHF) training for all personnel involved in aviation maintenance operations. The aim of MHF training is to increase safety, quality and efficiency in aircraft maintenance operations by reducing human error and its impact on maintenance activities. The course syllabus fully covers the MHF training requirements for EASA 145 engineering organisations. The 5 day course develops practical skills including instructional techniques, facilitation, critique and feedback. The course package includes:
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Healthcare - Global Air Training. Despite modern equipment, excellent training and continuing research healthcare organisations in all regions of the developed world continue to suffer from high levels of patient safety failures.

It is estimated that out of all hospital admissions around 10% suffer unintentional harm and in the USA alone more than 100,000 people may die each year as a result of medical errors. Providing safe health care depends on highly trained individuals with disparate roles and responsibilities acting together in the best interests of the patient. Communication barriers across hierarchies, failure to acknowledge human fallibility, and failures of situational awareness combine to cause poor teamwork, which can lead to adverse events.

The aviation industry has recognized that safety requires crew members to receive specific training in non-technical skills, in addition to technical training. Several studies have documented poor levels of teamwork in medicine.
Airbus, a leading aircraft manufacturer. The Boeing Company. Global Air Training. Crew Resource Management Training. We provide a complete range of Crew Resource Management (CRM) training services for airlines and all types of aviation operators.

Clients include the world's leading airlines, military, police, corporate and government flight operations. We specialise in training effective CRM facilitators. Our CRMI/CRMT Trainers course is recognised worldwide. CRM Training CRM includes a range of knowledge, skills and attitudes including communications, situational awareness, problem solving, decision-making, and teamwork. CRM training also extends to the concept of Threat and Error Management (TEM). CRM is not restricted to multi-crew aircraft; it also applies to single pilot operations, which need to interface with the aviation system. We deliver CRM training that is specific to the organisation and the organisation’s flight operations, and includes selected case studies relevant to the nature of flight operations.