For over six years, we’ve been increasing the profitability of large European businesess’ contact centers, and improving the customer experience that they offer, with our machine-learning solutions. Our success across the continent is indebted to our staff. Without having the best people working for us, we wouldn’t have been able to develop our class-leading product […]

Earlier this year, we published a report that detailed exactly what travel agents have to do in order to deliver the personalization that their consumers demand. Despite an obvious hunger for personalized online journeys, our research found that the majority of travel agents simply aren’t delivering. In fact, they’re falling really far behind with digital […]

If you work in a legacy business, it’s likely that you’ve felt the pressure of digitalization. You can see that digitally focused companies like Amazon and Apple have raised the bar for what consumers expect from the businesses that they buy from; they now expect every company that they work with to deliver products and […]

Category: Blog.
Posted on
Wednesday, November 23rd, 2016 by Will Grove

As companies grow, so do the demands placed on them by consumers. An increased consumer base brings with it an increasingly wide range of issues that require unique treatments. And if large companies have any desire to improve the customer experience for their diverse consumer base, they will be naturally geared towards contact channel investment. […]

How prepared are you for Cyber Monday? Last year sales on the day itself topped $3bn, setting a new record for the biggest ever day for online sales, with the total for the five day period surrounding the event reaching a colossal $11bn. That’s millions of frantic and frenetic shoppers taking to their devices to […]

Can the local barman remember your regular drink? Does the man at your corner shop have your regular magazine saved behind the counter? Customers are drawn to personalized treatment because it recognizes their individual needs. Personalization helps to build a relationship between a company and its consumers, demonstrating value, encouraging trust and offering the perfect […]