Emirates Airlines (Comments about Emirates Airlines)

Disclaimer: Views expressed in these pages are of different authors (people who have send me these emails) and there is no way for me to check the authenticity of their claims. I welcome any response from Emirates on these specific complaints and that will be published on these pages also.
Please send your opinion or comments to the jawad@alumni.washington.edu

Tuesday, February 28, 2006

Emirates airlines

I would firstly like to state that you are very negative about Emirates andthink that it should be given a chance to progress, which is already in theprocess of.

My I say I may be half your age but I have flown Emirates more than thehair's on your head. It is considered a very reputable airline and is themost prestigious of the world. I've flown many airlines but they have notbeen as memorable as my first emirates flight from BHX to DXB.

We will wait until Emirates starts to operate the new 45 Airbus A380's andbuilds its own terminal for its loyal passengers at it's hub DXB. Then wewill see if Emirates gives it passenger a bad experience.

Saturday, February 25, 2006

Reputation 2

I just would like to say that my bag was found, and I received it lastThursday, after exactly one month.I was told by someone that Emirates had big problem in Dubai withBaggage handling since last Christmas.

Thursday, February 23, 2006

complaint of lost luggage

I checked one sports handbag at Emirates Airlines at InternationalDubai Airport on the date 24th December 2005.The flight was scheduled to fly at 1430 hours from International DubaiAirport instead it got delayed about 12 hours and it flew at 3 o'clocknext morning.Next disaster awaited ahead at Heathrow International Airport, While Iarrived here my baggage did not. When I attempted to find out what hadhappened to my bag, the Emirates Airlines attendant at the check-indesk repeatedly insisted that all checked bags had beenremoved from the airline and placed on the baggage claim conveyer belt.My patience to be standing there and rolling from one authority toanother fetched me information much later that a few bags were missingand that they would be aboard next flight thereby reaching very soon.However, I was suggested to wait for next 15 days beyond that I couldunderstand it missing and claim likewise by fil! ling up a lostbaggage form. A report was lodged pertaining to the missing bag.Responses in general were increasingly agitated, aggressive, and unhelpful.Next comes a series of mental harassments of ringing the office everytime and finding a totally different answer from previous one havingno relation whatsoever from the other one.Knitting the fragmentations what I gathered after 15 days was arequirement to fill up a Claim Form and to wait another 15 days, whichI did promptly.What is striking is that they corresponded to my address of India whenI clearly had mentioned my address in London.And when I spoke to them to let be aware of it they called it mistakehowever I was said to wait for next 21 days.Now the letter that was issued to me at the address of India says thata compensation of $ 140 would be granted to me while my belongingsshould at least be worth of £ 1200.The focal point is! that why I should suffer for the negligence andmishandlings which occurred because of the staff of an airline Itravelled by.Further to talks that I had with Mr Manmeet Hanspaal , a person inauthority I hereby add this complaint to draw your attention about thedownsides of the services which are unacceptable and makes anexperience unpleasant for a traveller.Reference Number of Lost Baggage: EK LHR 22799I look forward in anticipation to have a response in this regard.My details to be contacted on this issue are given below:Nitin Suri0044-7832426595nitinstrand@yahoomail.comPark side , 41 Alexandra GardensHounslow, MiddlesexUnited kingdomTW3 4HT

Emirates Executives

I am still in the process of finding the email addresses of the peopleso that I can send them an email.I strongly believe that if enough people raise up the issue of the wayEmirates is handling its customers something will be done.

Not sure if you already have this info but was able to find some nameshttp://www.aviationnow.com/media/pdf/Major%20A.pdf

Still in the process of finding there email addresses.

By the way I have to say that there in flight service is much bettersompared to other airlines that I have travelled on .I think its therepre flight (reservation/ticketing) and post flight (baggage etc)services that sucks big time.

EMIRATES.

Im writing to everyone,just to tell you what did you enjoy as well onemirates,remember that most of international and reputed airlines haveas well many problems ,there is no perfecteness on this earth,i alwaysfly emirates ,i enjoy my flights however sometimes i come across smallproblems which is normal i believe,we need to remember that emirates problems are less importance toother majors europeens airlines,so be positive and try to look as wellat the lunch or dinner served onboard and not small cold sandwich thatwe get on other airlines.

Tuesday, February 21, 2006

Reputation

Hi Jawad,Great site thanks !!!!!Just to note that missing baggage with Emirates has growndramatically. If you look at a common point for all travellers isDubai.I personally think that there is a hall in Dubai full of our missingbaggage, and they don't have enough resources to trace them all.In recent months Emirates wanted to touch maximum airports in theworld, but they missing a big point QUALITY, this will hit them soonas it did to other airlines (maybe they are contracting out an adviserto achieve the maximum number of touch down, he/she will soon leavewith bonuses but Emirates will stay with BAD image).

Hi all,I did not realise that Emirates airline's have a SERIOUS problemsregarding missing baggage.I have lost my baggage in Paris on the 22nd of January 2006. I checkedin 2 suite cases from Brisbane, and I only received 1 in Paris.We changed aircraft in DBX only so either the bag is still in Dubai or Paris.They asked me to fill in claim form (which I did), but I have notheard anything so far.After reading all complaints I might have to kiss my bag goodbyebecause I will never see it again neither the compensation I guess.Regards,Mohamed

In response to Mr. Suresh's posting on the favoritism / nepotism /racism shown by Emirates Airline counter staff toward their colleagueson the more popular of the airline's sectors, it is abundantly evidentthat a little travel industry insight had been sought in bringingthese allegations to bear.

Allow me to elucidate on a few points;

In my posting, I was actually referring to employees traveling on afull fare ticket such as an ALT. A scenario wherein a staff holding aConcessional or 'free' ticket is allowed boarding in the presence offull fare holding passengers is non-plausible, even if the counterstaff wanted to buck the system, they could not. The check in systemsimply would not allow it.

I challenge anyone to cite a single international carrier of anyrepute that did not have instances of passengers being offloaded. Thereasons for these occurrences are operational and safety related andare not intended to malign a given individual for the comfort ofanother. While I empathize with any traveler who has suffered theinconvenience of an involuntarily missed flight, I would ask thateveryone keep in mind that these unfortunate instances do happen,especially on the more populated of sectors.

Mr. Suresh, I sincerely regret any inconvenience that you may haveexperienced, but I digress on your approach to the matter; whileeveryone is entitled to an opinion, the way that you relay yourmessage can make a huge difference.

While trying to find out ways and means of getting my view across tothe Executive Vice President of Emirates, I happens to see your blogand more particularly what Fahad of dnata and that of one Australianwho is perhaps not an employee of Emirates group.

In the last 6 months, I have flown Emirates 18 sectors and around50,000 miles and I understand that I rank among the most extensivetravellers on Emirates.

Fahad Osman given, though unknowingly, the explanation and the truereason why travellers holding a confirmed booking find that eventhough they hold a confirmed ticket, are told by the boarding counterstaff that they don't have a reservation.IN fact there are two things that are very striking about Fahad'sposting. The first one is of course the true reason for the missingbookings of travellers with confirmed booking. The fact is, Emirates,like all IATA carriers, gives TG-100 and many other versions likeTG-90 to TG 33 to their employees as a part of their employmentcompensation.( A TG 100 is a fully free ticket and TG 90 is 90% offetc.). The condition attached to these free or discounted tickets isthat, seats should be available on the preferred day and theemployees are generally put on standby.The real life situation is that the reservation staff and the check-incounter staff knowingly look for weak persons whom they can BS aroundand get away it, to accommodate their own co-workers. Now this isreally a situation where personnel Department's efforts to promoteinter-personnel relationship has proved to be counter productive.Airlines that promotes inter-personal relationship actually have moredissatisfied clients than those where the counter staff are not tookeen on accommodating their co-workers going on leave. Consider thereal situation when Emirates fly South Asian sectors ( i.e Pakistan,India, Bangladesh ) In these sectors the employees will never get touse their free tickets unless the counter staff manages to rig thereservations chart. So next time when you fly Emirates ( or for thatmatter any other carrier to its most favoured sectors) and find thatyour reservation is missing, ask the reservation guys who are theemployees taking that flight and talk to the station chief.

The second point about Fahad's posting is rather specific to EmirateAirlines. This is about the kind of attitude that they have. When hesays,"As an employee of the Emirates group, I normally have to endureschedule disruptions caused by the fact that my booking may becancelled or that I may be asked to take a later flight to accommodateother passengers who arrive at the last minute or have requested to beboarded on a full flight due to humanitarian reasons. "he is talking non-sense and he knows it. He travels on a free ticketand the condition attached to it is that any paid traveller getpriority over him.

This leads to the other aspect whether the counter staff are at fault? I fully agree that the counter staff cannot be held responsible forall or even many of the short comings, as essentially it boils down tothe fact that the airline's training division has been ineffective and it has failed to train their staff properly. The point is thecounter staff are persons of limited capabilities and that is why theyare where they are. If they had better abilities they must be in someindustry other than hospitality and in any case, even if they chooseto be in this industry, they must be holding posts high above thecounter staff, to be visible to travelers.

But what is unpardonable about these counter staff or the flight crewis that they often time try to protect their co-workers by bluffing the traveller holding a confirmed reservation and their wholly incorrect attitude. For instance, on an eight hours whole nigh flightfrom Accra to Dubai, on the 14th Feb., the aircraft did not haveadequate number of blankets ( even the 3 hours flight to South Asiancountries have one blanket on each seat but the black continent isdiscriminated against).

Considering how well Alex seem to have been treated, I am increasinglygetting a feeling that Emirates Airlines is following a policy ofracial discrimination against South Asian and the blacks.Can any one help me get the e-mail ID and fax number of Executive ViceChairman, Emirates Airline & group?

Thanks Dr. Rana Jawad for your website - which at least gave me achance to make a complaint.

Below is TRUE story of my sister who happened to be an Unfortunateflyer of Emirates Airline (Dubai-Lahore). She visited me in Oct 05 andwhile going back - she did some Jewelry shopping; which she put in herHand Baggage. When they boarded the plane, Emirates Airline Crew askedher to hand-over the baggage, citing the reason; that there is noplace on board and that it will be given back to her - when she willarrive in Lahore. She initially refused, but crew was in hurry andliterally grabbed it from her. During the journey she was naturallyconcerned about the Jewelry and when they arrived at Lahore Airport,to her surprise the hand-baggage was the first thing that wasavailable on the Luggage conveyer belt, but lock was broken. All theJewelry was taken out of the Hand Bag and nothing else was touched.It could have been none other then the Emirates Flying Crew - whichcould have taken it.

Total Value of Jewelry that was around 4000/- US $. An officialcomplaint was initially logged (At Lahore Office) but no response wasreceived.

She is now planning to file a law suit against Emirates Airline; notfor their negligence but their CRIMINAL act of THEFT / ROBBERY. A faxwas sent from my sister's lawyer's office to the Emirates' GM Officein Lahore– giving all the details etc

If someone from Emirates Airline reads this, please treat it asOfficial Complaint and try to find few culprits who are defaming theAirlines.

It Is surprising that the staff in Lahore (Including the GeneralManager) did not even care to call back or to promise take any action… They all are acting as nothing has happened.

Below find a link of a similar case, in which an Organized Gang wasinvolved and was looting people; similar to the way my sister waslooted of 4000/- $ worth of Jewelry, in broad day light.

I am attaching a Link to a Khaleej Time news as well – regarding aWell Organized Gang- which was caught on Dubai Airport (it involvedhigh ranking Airport Officials)

The link below will take you to the Online Version of Khaleej Times –straight to the news which was published on 8th of Nov. 2005.

Friday, February 03, 2006

Query-Please Reply

I commend you in your continued coverage of Emirate Airlines dilemmas,I stumbled onto your site while I was trying to find a customerservice e-mail for Emirates. My family and I just returned from a tripto India, and had to use Emirates instead of Air India for the finalleg of our trip which started with us flying from Washington DC toDubai via Air France and then searching for the connection flight thatwe thought would be Air India but turned out to be a Emirates flight(a setup between the aforesaid 2 airlines). Anyway cut a long storyshort, between Dubai and Cochin India, Emirates managed to lose apiece of our luggage out of three suitcases we received 2. Of courseafter numerous promises of the suitcase arriving the next day and thenthe day after etc. we have now returned from our 2 week vacationwithout any resolution, supposedly they have filed a claim etc, etc.

I was hoping that you may be able to shed any light in the directionof a e-mail or number that may prove effective in dealing withEmirates.