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SEVERITY LEVEL TWO (High)

Immediate, sustained or potential threat to the settlement timetable and/or the output to or from the FAA service; and/or severe impact on the accuracy of settlement data input to and output of the settlement systems.

Response time

Initial response

10 min

Follow up call

1 hrs

Work around or resolution

1 day

SEVERITY LEVEL THREE (Normal)

Data request, minor data error, missing flows and any incident that is not of severity 1, 2 or 4.

Response time

Initial response

1 hr

Follow up call

2 hrs

Work around or resolution

5 days

SEVERITY LEVEL FOUR (Low)

General Queries from BSC Service Users and third parties.

Response time

Initial response

2 hrs

Follow up call

4 hrs

Work around or resolution

n/a

How to find Elexon

NW1 3AW

4th Floor, 350 Euston Road London NW1 3AW

BY TUBE

The nearest stations are Great Portland Street, Warren Street and Regents Park.

BY TRAIN

The nearest mainline stations are Euston and Kings Cross. From both stations it is a 10-15 minutes walk or you can take the tube. From Kings Cross take the Circle or Hammersmith and City line to Great Portland Street.