Designing and Coding Transact-SQL procedures, the ‘language’ of SQL Server, to
accomplish incremental business tasks, audit system performance, and provide
editing tools for other support staff

Designing and Coding utilities using Microsoft Visual Studio.Net (C# and Visual
Basic), Microsoft Access, and other miscellaneous tools to accomplish
business-driven efforts, automate common IT support tasks, and allow for data
import/export

Liaisons with internal departments and other state agencies to resolve network
infrastructure issues and arrange support for legacy systems.

(Continued on next page)

Information Technology
Support Operations

Providing multi-tier tech support to over 500 multi-disciplinary users spread
across 32 prisons, over 50 parole units, and a number of admin offices.

Evaluating and Utilizing various tools to deliver cost-efficient and productive
tech support, including remote support tools, issue tracking solutions.

Providing training and support in 3rd party office productivity products and
custom Parole automation systems in premises ranging from small group trainings
to coordinated multi-session events.

Producing customer-facing documentation, manuals and advisories to improve
communication with end users.

Director, Customer Support

Fiduciary Management Technologies, Inc.

8/2002
– 5/2004

Adapted to challenges of a highly virtual corporation by sourcing and/or
managing contractors locally, and across the nation, typically 2-5 at a time
across multiple projects and support operations