GENERALCan Steam be connected to every water tank?Steam exists in two versions, gas and electric.

Gas version works with power vented tanks and electric version works with all storage type electric tanks.

What are Steam requirements?Steam needs Wi-Fi network in order to connect to the cloud. For now, the app is only available on Android and iOS.

You will also need to have access to your Hot water tank. Steam is built for single-family homes, condos, and townhouses that have their own storage-type hot water tank.

Can I have more than one tank connected?Yes, you can control multiple tanks with the same app.

Does Steam require an external power source?

Steam is powered from the same power lines going to the tank.

How much network bandwidth does Steam consume? Steam currently sends less than 1 megabyte of data per day.

Will Steam be integrated with Smart Home platforms?Yes, currently we have Nest integration (details below) and we are planning further platforms in the future.

What happens when I'm away?

Steam has a "Sense Away" feature. This means it will disable itself and send you a notification after a day if there is no usage.

What happens if my Wi-Fi network is down? When the Wi-Fi network is down, the Steam system will work in a standalone mode in which it will work like a simple water heater tank.

Do I need an electrician to install Steam?

Yes. The installation itself is quick and easy, but it requires careful manipulation of wires which are used for high voltage. If in doubt, we recommend using a qualified electrician.

Will Steam work outside the US or Canada? It will, with any tanks in the voltage range of 220 - 240V.

SAFETY

What happens if Steam fails, will it damage my tank?

No, the Steam unit is external to the water heating tank (both electric and gas tanks) and does not interfere with your tanks safety mechanisms in any way and they continue to work as they should.

INSTALLATION & SETUPInstalling Steam

Steam should be installed by an electrician or qualified professional. Also, you should be able to find qualified installers in your area via the App/Website. The installation is very straightforward and in most cases, will take about 20-30 minutes. For more details, please consult the installation page.

Installing the Steam appThe Steam App is available in the App Store and Google Play.

Change email address Please send a request to support@hellosteam.com.

What is the default heating schedule of Steam?

When first installed, the default schedule is from 6 am to 10am and from 6pm to 10pm. After a few weeks, Steam will adapt to your schedule. You can always keep your static schedule which can be adjusted manually.

NEST INTEGRATION

How do I connect Steam to Nest?

Go to settings, use button "Connect to Nest" and follow the instructions.

How Nest is used by Steam?

If your Nest home status is Away or Auto-Away for 24 hours, Steam will disable tank heating.

Heating will automatically resume when status is changed to Home, or if you choose to heat water via "Start heating" button in the app.

Later, Steam will add itself to the aggregated Nest home report on power consumption, reporting for your tank (this is in development)

Can I disconnect Steam from Nest?

Yes, Use the same button you used to connect.

What about storage of Nest information?

Steam adheres to all Nest requirements regarding that data, in particular the data is not stored beyond 10 days.

How do I know that Steam is successfully connected to Nest?

Look in the Steam app -> Tanks, your tank(s) should have an icon of Nest drawn over. Note that you can choose to not connect some of your tanks to Nest.

Does Steam support Nest multiple structures? (multiple homes)

Yes, just like Nest, you can assign your tanks to first or second home (structure) of Nest, or to None. Currently Nest and hence Steam do not support more than 2 structures.

My tank schedule doesn’t work, why?

Make sure you have ticked the Enable Schedule box at the top of the schedule page.