Moe's Andre Dining Chair Light Brown-Set of Two

QUANTITY

Our website is updated daily. If you are re-visiting our website, please clear your Temporary Internet Files (cache) to view the current updates. If you do not clear these files daily you may not be viewing the updated version, per your server rules.

Payment is always required in full, even on back-ordered items, as this reserves incoming merchandise for you. Many of our items are custom made or ordered specifically for you, therefore payment is required in-full when placing an order.

Please note that your credit card will be charged in-full for all items in your shopping cart when your order is processed, usually within 24-48 hours of placing your order. You will receive an automated e-mail confirmation of your order.

Within 24-48 hours you will receive a 2nd email if an item on your order is on back-order, with an ETA of this item. If any items are on back-order, you may cancel specific items or the entire order and your card will be refunded. All orders left in-tact, regardless of ETA must remain paid in full, in order to allocate in-coming inventory for you.

Order Cancelations: All orders must be canceled within 24 hours of placement or of a notification of a back-order, as some order may ship the following day. If not canceled within 24 hours, your order will be treated as a "Return" and subject to our Return Policy. Once the merchandise is en route to us or you from our vendor, you may be responsible for a re-stocking fee, as well as all shipping fees.

ESTIMATED SHIP TIME:We know that once you place an order you are anxious to receive the merchandise and we make every effort to get your merchandise out to you as quickly as possible.

If you would like to know the ETA before you place your order, please send us an email at heavensgatehome@gmail.com and we will respond within 24 hours. Once an order is placed, you will receive an automated order confirmation, confirming that your order was received. You will receive a 2nd email from us within 2 business days days informing you of the ETA of your merchandise.

Out-of-Stock Items: You will be notified if an item is out-of-stock when your order is processed and you may choose to cancel the order and you will be refunded immediately. We will keep you updated on the back-order status and you may choose to cancel at any time. If canceled before shipped to you, you will be refunded the full amount paid and not charged the "return" fees.

*** RECEIVING YOUR ORDER ***

All merchandise ordered must be received and signed for by the Consignee (person placing the order) or a copy of their valid ID must be presented to the delivery person. The carrier will call you in advance to make an appointment for delivery and you must be available to receive the merchandise or a designated adult (over the age of 18) with the copy of your ID.

PLEASE OPEN AND INSPECT ALL MERCHANDISE IMMEDIATELY UPON RECEIPT. Do not let the driver leave until you have thoroughly inspected your merchandise, as this is very important.

If there is any damage to the package or merchandise, you must REFUSE the delivery. Once you accept delivery, you are accepting the merchandise, as is*.

Please see below for more detailed instructions on how to handle damaged items.

For refunds of returnable items, you must notify us within fourteen (14) days of receipt that you wish for a refund and request a Return Authorization number.

Items returned without prior authorization will be refused.

*** PLEASE SEE OUR RETURN POLICY PER BRAND **

Non-Returnable (Defective and/or Damaged merchandise will be repaired or replaced):

Aeon Furniture

CR Plastic Products

Regina Andrews Designs (-25% for Cancelation or Refused Delivery)

Sofas To Go

Trade Winds Furniture

Returnable w/Re-stocking Fee, once approved:

Chandra Rugs - 10% restocking fee.

Control Brand - 10% restocking fee.

Moe's Home Collection - 10% restocking fee

Noir - 15% restocking fee.

Selamat Designs - 10% restocking fee.

Sika Designs - 10% restocking fee.

Stilnovo - 10% restocking fee.

Surya - 10% restocking fee.

Tag Furniture - 10% restocking fee.

Delivery refusal(s) that are not showing damage may be subject to a 25% re-stocking fee, plus all shipping costs incurred.

Returnable for Full Refund, minus Shipping Costs in both directions:

Abani Rugs (30 days)

Company C - (30 days)

Roost - Max. 3 items per SKU (within14 days)

Solo Rugs (within 14 days)

Once you place an order, if you have buyers remorse and wish to cancel an order, you must do so within 2 days (48 hours), as once your item(s) are in our Order System, canceling is considered a Return at this point.

If you are not happy with your purchase and wish to return it, you must notify us within fourteen (14) days of receipt for a Return Authorization Number.

After obtaining a Return Authorization you must ship the item within the following 14 days. Items returned without prior authorization will be refused. No exceptions, as we must make timely returns/exchanges to our vendors as well.

Please save and return all items in original packaging material, with all tags intact. When returning items, we highly recommend insuring the item against damage or loss, as you will be responsible for the item(s) until it is delivered and received by us and/or back to our supplier. We cannot accept items back that have been damaged by your return shipper. In this case, you must file a damage claim with your carrier, as only the shipper can make this claim. We will send you photos of the damaged item for your damage claim.

All items must be returned in their original, unworn and unused condition. If merchandise has been used and clearly shows the use, returns will be rejected.

Please check with us for return shipping address, as all merchandise will be returned directly back to our suppliers.

Returns of items shipped with Free Shipping:We offer Free shipping on all orders over $100 in sales. In the event that you wish to return a returnable item in which you received free shipping, we will refund the full price paid, minus all shipping fees and re-stocking fee when applicable. Please ask if you would like to know what these charges are before returning your item, as this fee can vary widely from item to item.

Please allow 3-5 business days (Monday-Friday) after receipt of the goods for our supplier to open and inspect returned merchandise and for us to credit your account. You will receive an email confirmation once your return has been inspected and your account credited. Your return credit may then take and additional 3-5 business days to appear on your account depending on your credit card processing company.

*** BREAKAGE CLAIMS/CARRIER DAMAGE ***

Please inspect all incoming items at time of delivery and REFUSE the delivery if you are positive that the merchandise is damaged. If you are unsure of damage, but suspect it, please follow the instructions below:

Note the damage/suspect damage on the Carrier Receipt.

YOU MUST KEEP ALL PACKAGING IN-TACT EXACTLY AS YOU RECEIVED IT, AS THIS IS VERY IMPORTANT TO OUR DAMAGE CLAIM WITH OUR CARRIER.

You must notify us within 2 days of receipt of any/all damage claims.

Your damaged item may be picked up by our carrier for inspection.

If you receive a broken/damaged item, this damage was caused during transit, as we thoroughly inspect all merchandise before it is shipped to you. In this event, we will open a Damage Claim through our carrier on your behalf and with your cooperation, this must be approved by our carrier for any reimbursement or replacement of product. If our damage claim is denied, we will in turn have to deny your claim.

*Please be aware that if you sign for the delivery without noting any damage or possible damage you are clearing the carrier, supplier and seller of any responsibility, and it is very unlikely that your Damage Claim will be approved. Anytime the carrier is presented with a clear delivery receipt it becomes the responsibility of the consignee to provide the carrier with evidence of neglect and /or mishandling, as well as why the said loss and/or damage was not noticed and noted at the time of delivery.

Please do NOT ship the broken item back to us. It may be inspected at your location by the carrier and then you may dispose of it.

Once the damaged item has been inspected and the damage claim approved you will either be credited for the amount paid or the item will be replaced.

Private Property Damage: Heavens Gate Home & Garden uses a number of carriers to deliver goods to the customer and unfortunately, we are unable to file claims for damage done to private properties. We are only able to file claims on freight damage/losses of the merchandise being delivered. If this should happen, the claim is between you (or your private property insurance company) and the carrier.

By ordering from our website, you are hereby releasing HGHG from any harm caused to your private property by any carrier.

HOLIDAY/GIFT RETURNS: If you purchase an item from our web-site as a Holiday or any type of occasional gift, please make a note of that intention in the comments section of the order form. If this is the case, we will extend our return policy from the standard 5 days of receipt rule to the 15th of the following month from the date of receipt.

All "holiday" themed merchandise is non-returnable after the holiday has passed, regardless if it's within the 5 days of receipt.

Policy as of 10/11/17

---------- ORDERING INFORMATION & LEAD TIME: ----------

Our website is updated daily. If you are re-visiting our website, please clear your Temporary Internet Files (cache) to view the current updates. If you do not clear these files daily you may not be viewing the updated version, per your server rules.

Payment is always required in full, even on back-ordered items, as this reserves incoming merchandise for you. Many of our items are custom made or ordered specifically for you, therefore payment is required in-full when placing an order.

Please note that your credit card will be charged in-full for all items in your shopping cart when your order is processed, usually within 24-48 hours of placing your order. You will receive an automated e-mail confirmation of your order.

Within 24-48 hours you will receive a 2nd email if an item on your order is on back-order, with an ETA of this item. If any items are on back-order, you may cancel specific items or the entire order and your card will be refunded. All orders left in-tact, regardless of ETA must remain paid in full, in order to allocate in-coming inventory for you.

Order Cancelations: All orders must be canceled within 24 hours of placement or of a notification of a back-order, as some order may ship the following day. If not canceled within 24 hours, your order will be treated as a "Return" and subject to our Return Policy. Once the merchandise is en route to us or you from our vendor, you may be responsible for a re-stocking fee, as well as all shipping fees.

ESTIMATED SHIP TIME:We know that once you place an order you are anxious to receive the merchandise and we make every effort to get your merchandise out to you as quickly as possible.

If you would like to know the ETA before you place your order, please send us an email at heavensgatehome@gmail.com and we will respond within 24 hours. Once an order is placed, you will receive an automated order confirmation, confirming that your order was received. You will receive a 2nd email from us within 2 business days days informing you of the ETA of your merchandise.

Out-of-Stock Items: You will be notified if an item is out-of-stock when your order is processed and you may choose to cancel the order and you will be refunded immediately. We will keep you updated on the back-order status and you may choose to cancel at any time. If canceled before shipped to you, you will be refunded the full amount paid and not charged the "return" fees.

Moe's Home Collection's story began in 1986, when Moe Samieian, Sr. opened Moe’s as a Fine Rugs and Furniture store in South Granville, Vancouver.

Moe's truly believes that your home should be your oasis; a place that reflects your personality and great sense of style. Our promise to you is that we will always take great care in designing products, giving you customer curated collections with simple design for the everyday home.

Moe's believes it’s important to keep evolving. While keeping classic designs like the Plunge Sectional and Vancouver Collection, we always bring in new and innovative product. Moe Samieian Sr likes to say, “there’s always more at Moe’s”. As a fashion forward brand, we aim to have furniture and accessories that reflect each season’s trends.

All items are drop-shipped directly to you from our supplier. Items in-stock typically ship within 2-3 business days. If an item is on back-order, we will let you know within 48 hours and you may choose to cancel the order or wait for the ETA.

Once your order has been shipped out to you, we will email you a Ship Confirmation with a tracking number.

We want you to love your Moe's product as much as we do!

If you are not completely satisfied with your purchase, please notify us within 14 days of purchase for a Return Authorization. Any item returned without an authorization will be refused.
Moe's returns are subject to a 10% re-stocking fee, as well as minus all shipping costs.

Damage Claims:
● Please inspect all incoming items at time of delivery.
● Note the damage on the Carrier Receipt, if possible.
● Please take several pictures from different angles, as well as pictures of the packaging exactly as you received it, as this is very important to the Damage Claim.
● You must notify us within 2 days of receipt of any/all damage claims.

If you receive a broken/damaged item, this damage was caused during shipment, as we thoroughly inspect all merchandise before it is shipped to you. Therefore we will open a Damage Claim through our shipper; with your cooperation, this must be approved for any reimbursement or replacement of product.

Once the damaged item has been inspected and the damage claim approved you will be either credited the amount paid or the item will be replaced.

Purchasing Moe's products from our website constitutes agreement and acknowledgement of the following terms and conditions of sale.

All reclaimed pieces are subject to cracking, warping and variation of hardware, dimensions, style, and coloration. These pieces are authentic and do vary in style. Moe’s is not responsible for any of these variations.

Product photographs are an approximation in terms of finish color. Furthermore, finishes and colors can vary. This is due to the fact that every computer monitor has a different capability to display colors and that everyone sees these colors differently. We try to edit our photos to show the samples as life-like as possible, but please understand the actual color may vary slightly from your monitor.