Interviewing people is a fundamental user research skill. As user researchers, we want to find out about people, what they think, how they do things, what they find easy, what they find difficult... We want to understand their experiences.

Content design is informed by user research findings. With all government services this is critical, as it’s the user that needs to carry out certain tasks to reach a successful outcome - for example provide their date of birth or …

Many content designers come from editorial or journalistic backgrounds, and while digital continues to become the dominant force in those roles, an agile approach to working hasn’t been adopted by everyone.

Getting prototypes in front of users early is an important part of how we work in Home Office Digital (HOD). It means we can test our assumptions with real users and make improvements based on the findings.

The Government Digital Service (GDS) has produced guidance on writing for government services. While using simple vocabulary and short sentences is great advice, the guidance is written with native English speakers in mind.