What type of payment do you accept?

When do I have to order to have my letter postmarked from the north pole?

All orders received before December 3rd will have the official North Pole, AK postmark.

Any order received after December 1st will have a Sealed by Santa Holiday Stamp.

Do you offer free shipping?

All letters will receive free shipping. Anything other than a standard Santa letter will have a shipping charge

Do you ship to Canada?

We do have a letter that we ship to Canada. Please click the link below for our specialty letters to find our Canada letter.

Return/Cancellation Policy

Sealed by Santa will cancel/refund your order if a notice is received prior to the letter being mailed. If a notice is received prior to the letter being mailed Sealed by Santa will refund 100% of your order. If a cancellation notice is received after the letter has been mailed Sealed by Santa will not refund the order unless a mistake was made on our behalf. If Sealed by Santa makes a mistake on your letter we will refund 100% of your letter order upon receipt of a fax or copy of the letter year. Please email all cancellations to info@sealedbysanta.com

How do you make reindeer food?

Our reindeer food recipe is a Sealed By Santa top secret recipe. What we can tell you is it is environmentally friendly and edible.

How long does it take to receive a letter from Santa?

It depends on when you order, if you order on the 1st or before it has to be shipped all the way to the North Pole be processed and them come back to the child. Depending on how busy they are at the North Pole, this could take 12-16 days. If you order the second or after, you should expect your item within 5-7 business days depending on where you are located.

Can I put two children in a letter?

At this time we are only offering 1 child per a letter. If you do add a second child in the letter it will not read correctly.

I have received my letter but not my Nice List, does it ship separately?

Yes, each of our items going through different quality control procedures and do ship separately. You should receive the other item within a few days of the first item received.

I have a discount code I would like to use, where do I put it?

On your checkout page you will see a box that says promo code. This is where you should put in your code.

Do you offer a newborn letter?

Yes we do! Please follow the link below to our newborn letter from Santa: SealedBySanta Newborn Letter (We also offer a Teen Letter for that older child in your life.)

I didn't receive my video message from Santa what do I do?

You should have received a link to your video message in your email. If you have not, please email us at info@sealedbysanta.com and we will resend the link.

How do I get my free phone call?

After you order your letter, you will receive a email to sign up for your free phone call. Follow the simple instructions to receive your phone call.

I forgot to put in my coupon code can I still get my discount?

We ask that you please put in your discount code during the checkout process.

I ordered multiple letters and have only received one, why didn't they come together?

All sibling letters do get shipped together. We do mail usps and things can get separated in the mail. Normally, if one letter comes the other one should only be a day or two behind. We suggest, making sure that both letters arrive before letting your child get the mail.