Just Bought Pro And 9 Out Of 10 Times I Get White Screen

I just purchased Pro 4.1.8 since now the light version is so skimpy... So far I've tried putting it on 4 different sites ALL on the same server. On site 1 would give me the white screen after I activated the plugin or went into settings. One time it got me as far as entering my API code and then gave me the white screen. Finally worked after trying a 3rd time. Site 2 actually worked after uploading it via FTP 3 times. As soon as I installed "All in one calendar" on that site it white screened again. Right now I've deleted it once again. Deleted all in one all together and youtube still didn't work when uploaded again. The 3rd site works after uploading it twice. The 4th site I've only tried once, but it white screened.

This is SO frustrating after dropping $100 for this thing after using it for free for what feels like half a decade with ZERO problems. Not to mention you guys have made it so we MUST FTP it now. That takes a lot of time for each of these installs only to find out it makes the site not work.

I've read on these boards that white screens means it's a PHP problem. Well, I went into my VPS's WHM and used the apache ez updater and put the latest thing they had available. Still having this white screen issue. I have 20 comedian's websites on my VPS. Most of them are on TubePress. I'm getting lots of calls asking why their videos stopped working. I bought this because I thought the paid version would work as easy as Tubepress has worked for me all these years. So now today I'm a pretty unhappy customer. I was already annoyed when i saw the 100 bucks wasn't lifetime... Now this. Plus no support tickets. I have to wait for nice people on the forum board to reply, which usually ends up being "It could be a bunch of things... Try these 8 different methods... One of them might work" Rather than personalized care for your customers. Yeah, I'm annoyed. Sorry about all the venting here... But, this is pretty upsetting and I don't see anywhere else to do it.

PLEASE help me figure out why this seems to work 1 out of 10 times. I've tried disabling other plugins and I still got a white screen in many cases. Why would it work on one or two sites and not the others on the same server. Feel free to email me directly or call me if there's someone that does that. Thanks.

Honestly if I didn't have so many sites and it didn't take 15 minutes to FTP this thing to each of them only to fail just about every time, I wouldn't be so frustrated. So time consuming. Why can't it be uploaded with the zip file in the dashboard? It's not that large.

Thanks for contacting us and I apologize for the frustration that we have caused. This is the first I'm hearing of this major bug and I look forward to fixing it immediately. First, please note that we have just recently introduced a ticket-based support system so that we may better serve you. You can open a ticket with us here. As the big green banner says at the top of this page, we'll be phasing out forum-based support entirely in the near future.

Now, let's address this error. 99% of the time when there's a white screen of death (WSOD), it means there is a fatal PHP error underneath. So we'll need to figure out what that error actually is before I can come up with a fix. If either of you, or anyone reading this, could supply me with any of the following, it would make my job dramatically easier:

FTP and/or WordPress admin credentials to your site that has the WSOD problem. Both sets of credentials would be ideal, but WordPress credentials would be needed at the least. This will allow me to reproduce the problem first-hand. You could PM me credentials here in the forum or send them in via a ticket.

TubePress's debug output from the options page. You can produce this by adding &tubepress_debug=true to the end of the URL of your TubePress settings page. i.e. the URL would look something like this: /wp-admin/options-general.php?page=tubepress&tubepress_debug=true

Any relevant messages from your PHP error log. Your hosting provider can help you find this.

Again if you could provide me with any of those, it will help me solve the issue. I'd love to get this done today!

Not to mention you guys have made it so we MUST FTP it now

We are equally frustrated that we have forced WordPress users to upload TubePress Pro via FTP, and I sincerely apologize for your frustration. However, please know that we have plans to add support for fully automatic installation and upgrades. I can't provide an ETA at the moment, but it's in the works.

re: FTP and/or WordPress admin credentials to your site that has the WSOD problem. Both sets of credentials would be ideal, but WordPress credentials would be needed at the least. This will allow me to reproduce the problem first-hand. You could PM me credentials here in the forum or send them in via a ticket.

We are scheduled to upgrade our server to 5.5 from 5.4.33. That's supposed to happen at 10pm EDT tonight, so in a little over an hour. Afterwards, if this does not fix the issue, I can send you WP and FTP info via ticket.

re: TubePress's debug output from the options page. You can produce this by adding &tubepress_debug=true to the end of the URL of your TubePress settings page. i.e. the URL would look something like this: /wp-admin/options-general.php?page=tubepress&tubepress_debug=true

This just gives me another blank white screen WSOD. I am not able to view anything.

We are scheduled to upgrade our server to 5.5 from 5.4.33. That's supposed to happen at 10pm EDT tonight, so in a little over an hour. Afterwards, if this does not fix the issue, I can send you WP and FTP info via ticket.

Great! I'll be out of the office for dinner this evening (Pacific time zone) for about an hour or two, but will be coming back online afterwards to address this issue.

This error is coming from APC, a PHP extension that reached end-of-life two years ago. Since it's no longer maintained, there is really no hope of fixing this bug and it's a good idea to find an alternative. The only solution is to either:

disable APC entirely, which I don't recommend for a long-term solution or