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Course Description:

Emotional intelligence describes the ability to understand one”s own feelings. It also provides great insight on how emotion influences motivation and behavior. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.

With our Emotional Intelligence workshop your participants will gain a better understanding of self-management and self-awareness. This in turn will give them better insight and control over their actions and emotions. With a greater understanding of emotions your participant”s will experience a positive impact on their professional and personal lives.

Course Outline :

Module One : What is Emotional Intelligence

● Self Management

● Self Awareness

● Self Regulation

● Self Motivation

● Empathy

Module Two : Four Skills in Emotional Intelligence

● How to Accurately Perceive Emotions

● Use Emotions to Facilitate Thinking

● Understand Emotional Meanings

● Manage Emotions

Module Three : Verbal Communication Skills

● Focused Listening

● Asking Questions

● Communicating with Flexibility and Authenticity

Module Four : Non-Verbal Communication Skills

● Body Language

● The Signals You Send to Others

● It”s Not What You Say, It”s How You Say It

Module Five : Social Management and Responsibility

● Benefits of Emotional Intelligence

● Articulate your Emotions Using Language.

Module Six : Tools to Regulate Your Emotions

● Seeing the Other Side

● Self Management and Self Awareness

● Giving in Without Giving Up

Module Seven : Gaining Control

● Using Coping Thoughts

● Using Relaxation Techniques

● Bringing it All Together

Module Eight : Business Practices (I)

● Understand Emotions and How to Manage Them in the Workplace

● Role of Emotional Intelligence at Work

● Disagreeing Constructively

Module Nine : Business Practices (II)

● Optimism

● Pessimism

● The Balance Between Optimism & Pessimism

Module Ten : Making an Impact

● Creating a Powerful First Impression

● Assessing a Situation

● Being Zealous without Being Offensive

Module Eleven : Wrapping Up

● Words from the Wise

● Review of Parking Lot

● Lessons Learned

● Completion of Action Plans and Evaluations

Course Feature:

Learning Objectives :

● Understand Emotional Intelligence competency framework. ● Assess and understand current Emotional Intelligence level. ● Understand technique for being highly positive and energetic. ● Understand how emotions can influence thoughts, goals, relationships, decision making ability, etc. ● Undertsand importance of high expectations and pressure and how to go through it. ● Understand how to be emotionally strong person, who can handle emotions. ● Understand how to be a responsible person, who do not beleive in blame/complain. ● Understand techniques to develop your emotional intelligence on the job.

Certification:

Once after the training you receive course completion certificate from Mangates