Replies

Npowers account of events does not seem to be consistent with your account, although at first sight the discrepancy appears to be in your favour. You describe steadily rising bills, they say that there was a constant error.

Perhaps you would be prepared to comment on this point.

In principle, assuming that your total payments for 2017/8 are over 1500 pounds, it looks as if you are already in a position to tell nPower that you are going to court to recover the amount overpaid.
It would however be a good idea to wait for the result of this threadhttps://forums.moneysavingexpert.com/showthread.php?t=5938886

In post#6 you have given the tariff cost as 14.79p day and 7.55p off-peak. The daily standing charge(DSC) has not been given but is £117pa in my region. In the Npower response below they state the have removed 5311day and 3437night units from your account. At 14.79p/7.55p this comes to £1,045. Yet they have only reduced your debit balance by £774.82(£1926.72 to £1151.90)

Further to my previous email, I would now like to provide you with an update around the result of your recent Meter Accuracy Test.
Our analysis shows that your previous meter has recorded high usage since it was installed on 28.02.2017 therefore, your account will be amended for the full period the meter was installed.
Start Date: 28.02.2017
Start Read Day: 24353
Start Read Night: 4275

Based on the meter recording 58.82% Fast the removal readings have been amended to:

Amended Read Day:33381 – Removing 5311 Day Units
Amended Read Night: 10118 – Removing 3437 Night units
The billing on your account has been reversed and the incorrect final meter readings have now been removed. The removal readings have now been amended as outlined above and we have billed the account to the installation readings from your new meter.
The balance on your account detailed within your last bill dated 14.09.2018 was £1,926.72 debit, which was billed to estimated meter readings from 13.09.2018. The new balance on your account after adding the new amended removal readings is now £1,151.90 debit. Please allow 3-5 working days to receive your new statement within your online account facility.
Based on these revised figures, I have calculated that moving forward, you will use approximately 5,400 kWh Day units and approximately 3,504 kWh Night units over the next 12 months. On your current tariff Online Fixed energy March 2019, this works out at approximately £1,452.20 per annum or around £121.00 per month.
Please note that this figure is based on the usage on your current tariff over the next 12 months however, your tariff actually expires at the end of March 2019 and at that point this will naturally revert to our Standard tariff, should a new tariff not be chosen by that point.
The next time we are due to complete a review of your monthly payment is on 3 December 2018 and this will be shown on your new statement at the time. If you would like a repayment plan for your outstanding balance, please contact me and I will review this for you.

Even more of a puzzle is trying to reconcile your consumption figures(below), which you state are actual and not estimated, with the Npower annual estimate of 5,400kWh/3504kWh day/night. At 14.79p/7.55p this comes to £1,063. Added to this is the DSC (£117?) - even so it is difficult to see how Npowers estimate of £1452pa is reached.

A consumption in November of 303kWh/63kWh day/night is not compatible with an annual estimate of 5400kWh/3504kWh

Originally Posted by David2Prit
June 16 when moved in to flat
£38 - July
£41 - August
£37 - September
£44 - October
£23- Nov (Holiday for 3 weeks)
£52 - Dec
those were real, not estimate.

In principle, assuming that your total payments for 2017/8 are over 1500 pounds, it looks as if you are already in a position to tell nPower that you are going to court to recover the amount overpaid.
It would however be a good idea to wait for the result of this thread

Sure it is around £1500, if not more.
Will keep an eye on that thread.

In post#6 you have given the tariff cost as 14.79p day and 7.55p off-peak. The daily standing charge(DSC) has not been given but is £117pa in my region. In the Npower response below they state the have removed 5311day and 3437night units from your account. At 14.79p/7.55p this comes to £1,045. Yet they have only reduced your debit balance by £774.82(£1926.72 to £1151.90)

Standing charge 31 days at 30.950p - So standing charge is 30.95p per day, so around £112PA.

Even more of a puzzle is trying to reconcile your consumption figures(below), which you state are actual and not estimated, with the Npower annual estimate of 5,400kWh/3504kWh day/night. At 14.79p/7.55p this comes to £1,063. Added to this is the DSC (£117?) - even so it is difficult to see how Npowers estimate of £1452pa is reached.

So that quote was given in an email before we submitted last months figures. So that will be why that is high.

On the online account though it is saying this: Based on your estimated usage, you may owe us £3,263.38 at your next annual Direct Debit reassessment.
So I don't think they have recalculated it at all, even though they have had a month to do so.

Npowers account of events does not seem to be consistent with your account, although at first sight the discrepancy appears to be in your favour. You describe steadily rising bills, they say that there was a constant error.

Looks like I did not make myself clear - I wanted a comment on the point above as best you can remember from the missing bills.
It looks as if nPowers proposal for amending your bills is nonsense, but there are better or worse ways of suggesting this.

Looks like I did not make myself clear - I wanted a comment on the point above as best you can remember from the missing bills.
It looks as if nPowers proposal for amending your bills is nonsense, but there are better or worse ways of suggesting this.

Oooh, the bills rose steadily, obviously we started to get into colder months and the bills were higher than summer months, so electricity use increased. I guess from that point, it was a constant error, where as I just noticed it getting higher and higher. So yes, it was a constant error, but higher bill in colder months due to increased electric usage.

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