PT208 – Managing Quality Planning

Course Overview

We all work in very competitive environments and one important differential nowadays is quality so we need to plan quality into every aspect of our business.

Managers need to be able to plan use a range of project management techniques. They need to be able to develop Project Charters, Business Cases etc to establish the project and then use planning techniques such as Stage-Gate System, Network Diagrams and Gantt Charts to effectively plan and control the project. Finally they need to be able to effectively assess risk, eliminate the risk or establish contingency plans should the risk occur.

To successfully manage quality planning is more than just knowing what tools and techniques to use. Softer skills such as leading quality teams and understanding team roles and how teams develop are also key to success in any organisation.

We also need to understand our customer and stakeholder needs and be able to transform them into requirements using tools such as CTQ Trees, Affinity Diagrams, House of Quality and QFD etc.

The GBS Managing Quality Planning course has been designed to equip managers, team leaders and improvement teams with the practical skills, tools, and structured techniques in product/service management in the early phases of the product/service lifecycle. This 3 day course is highly interactive enabling attendees to immediately apply what they have learnt across different business scenarios.

Please note: Pre-work is included in this course.

Completion of two Practitioner level courses, together with demonstrable work experience, can lead to the gold standard Chartered Quality Professional (CQP) status, which is recognised alongside other roles with Chartered status.

Typical learning outcomes

To be able to lead quality teams and understand individual team roles and how teams develop

To be able to assess customer and stakeholder needs and transform them into requirements using a variety of techniques

To understand the concepts of project management, scope out a project and use planning tools to effectively control the project

Ability to assess risk and eliminate it if possible

Develop contingency plans using a risk matrix as a control method

Understand the purpose of ISO 31000

Ability to use a range of quality planning methodologies, tools and techniques commonly used in business today