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Hi,
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Go to paint create black,cyan,megenta & yellow images & print it, observe which colors are not printing,If back missed replace black cartrige, if any color missed out of remain three replace colour cartridge.There is no option to switch off the catridges & printer can recognise the faulty cartridge and it will show on displays. You can order cartridges online.

take out printheads. unplugg power cable from back press adn hold down 6 and # buttons on pritner at same time while holding them down plugg it back in. then insert printheads one by one. first insert black/yellow shutt the door adn check for message on pritner screen. if it says printhead missing cyan/megenta it means it detected black/yellow printhead. do same with cyan/megenta adn check for message on screen. if you see no error mesage and both printheads were detected fine let the printheads alligned completely. then if u see same issue it is the pritner whgich need to be replaced.

I read earlier that black and magenta were printing but not cyan or yellow.....HP says to gently wipe the side of the electronic band but not the bottom, I did all of the above...and the printheads carefully, no change w/ the printout from "clean printheads"...the cyan had an occasional blue line(very fine) and there was no yellow.

So I trickled warm water over the cyan and yellow printheads....then thought what the heck, got a bowl of warm water and swished the printheads half submerged. They print perfect now I have the reds, yellows, greens and all the colors back w/ the clean printhead option and printed a coupon, it was perfect.

I hope it's not a short term fix...I developed the problem when I didn't print for a long time, hope this helps someone, Cyn

BTW, I flashed a light down in the recepticle for the cyan and yellow printheads and they were gunky w/ blue and yellow gook, so I clean that out w/ a damp lint free rag....paper towels shredded and I had to carefully remove the remnants.

It is not unheard of to have a bad print head out of the box. I suggest you remove all the print heads and clean the ribbon connectors in the carriage that connect to the print heads. Clean the connectors on the print heads also.

If that does not clear up the problem, you may have a bad trailing cable (carries all the signals to and from the print heads) or a bad carriage.

it's a multiple problem....there is no enough ink for the head managment sensor to understand the good function of the print head.
Print a nozzle check to see what is going on
Then come back for more information

Try doing a nozzle check to see which colors are getting through the printhead. If you are missing lines in the pattern or there is no ink color showing, you will have to do a head cleaning. Was your printer out of ink for any length of time? If so, it is a clogged printhead. some printers are designed in a way that will not allow you to print at all, if you are out of a color. They do this for a specific reason- If you were allowed to print in black and you were out of yellow and you did this for a month and then replaced the yellow, you would have a clogged printhead. Why? Because there is a reservoir in the print head and if you do not replace the ink, after a while, the ink in the reservoir will dry out and you will have a clogged printhead. The only way to fix this is to do a head cleaning (2-3-4, depending on how bad the clog is) and that uses a lot of ink. So, Epson does not allow you to print if one color is out, to save you the time and expense of having to do a head cleaning.

Did you remember to take the tape off the top of the cartridge? If so, run a few cleanings and do a nozzle check. If there is still no cyan, your print heads may be clogged