*The customer is not required to use Cisco VXI endpoints in a VDI solution. The customer can use any VDI endpoint that supports the specific Citrix or VMWare VDI solution versions supported by Cisco. The customer is responsible for ensuring that bandwidth and any other deployment considerations ensure that the solution can meet the performance and timing requirements of CTI-OS.

*The customer is not required to use Cisco VXI endpoints in a VDI solution. The customer can use any VDI endpoint that supports the specific Citrix or VMWare VDI solution versions supported by Cisco. The customer is responsible for ensuring that bandwidth and any other deployment considerations ensure that the solution can meet the performance and timing requirements of CTI-OS.

Revision as of 17:54, 6 August 2013

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The following list contains compatibility information for specific versions of Cisco Unified Contact Center Enterprise (Unified CCE or CCE). Click the required link. For general compatibility information that applies across all versions of CCE, see additional information later in this page.

General Compatibility information for CCE

The following sections contain compatibility information that applies to all versions of CCE.

For Information on

Scope/Further Reading

Unified CCE Compatibility with Service/Maintenance Releases

Except where specifically noted otherwise (in the tables below), Unified CCE supports all service/maintenance releases for compatible component versions. Cisco recommends that you run the latest available service/maintenance releases for Unified CCE components. For more information on the Unified CCE software maintenance strategy, see the Software Release and Support Methodology: ICM/IPCC.

Find out when a Cisco product has reached its End of Life and what product upgrade and substitution options.

Because this guide lists component versions until they reach last-date-of-support (the final stage in the end-of-life process) some of the component versions listed herein may have reached end-of-sale or end-of-software-maintenance-release.

General Compatibility Notes and Limitations

Component

Notes

Phones

The following general limitations pertain to IP phones used with Unified CCE Enterprise deployments:

Third-party SIP phones are not supported as contact center agent phones. The SIP standard does not include the necessary messaging for third-party Call Control (3PCC). Unified CCE relies on CTI capabilities on the SIP phones that third-party phones do not have. As an alternative, you may choose to deploy the Mobile Agent solution to enable Cisco Unified CCE and Contact Center Hosted (CCH) to use any phone as an agent phone. Please consult with your Cisco Sales Engineer for additional detail on this configuration.

UCM Silent Monitoring is the only type of Silent Monitoring that is supported with VXI/VDI.

Desktop solutions are supported on PC-like devices only that utilize a keyboard and mouse (no tablets or mobile devices supported at this time).

The customer is not required to use Cisco VXI endpoints in a VDI solution. The customer can use any VDI endpoint that supports the specific Citrix or VMWare VDI solution versions supported by Cisco. The customer is responsible for ensuring that bandwidth and any other deployment considerations ensure that the solution can meet the performance and timing requirements of CTI-OS.

For information about CAD wih thin client and virtual desktop environments, see the Integrating CAD with Thin Client and Virtual Desktop Environments document.

EIM/WIM 9.x not supported on Virtual Agent desktop environment.

Application Virtualization

Windows Server 2008 R2 (SP1)

Cisco Client Version

Version

Citrix/XenApp

Remote Desktop Services platform

CTI-OS Clients (All CILs)

8.5(3) and up

XenApp 6.0

Windows Server 2008 R2 (SP1)

CTI-OS Clients (All CILs)

7.5(9), 7.5(10), 8.0(x), or 8.5(x)

XenApp 5.0

Windows Server 2008 R2 (SP1)

Siebel Compatibility

Cisco Siebel Driver

Siebel Release

9.0(1)

8.1(x)

8.5(x)

7.8(x), 8.0(x), 8.1(x)

8.0(x)

7.8(x), 8.0(x), 8.1(x)

7.5(x)

8.0(x)

7.5(10)

7.7(x), 7.8(x), 8.1(x)

7.2(x)

7.8(x)

7.1(x)

7.8(x)

7.0(x)

7.8(x)

6.0(x)

7.7(x)

ICM-to-ICM Gateway Requirements

The following are system requirements for ICM-to-ICM Gateway.

Both Client ICM and Server ICM must be supported releases of Unified ICME and the two versions must appear on a single row in the table below If two connected ICMs are running with different releases of Unified ICME, only the ICM-to-ICM Gateway features supported by the lowest release are available.

Note: A supported release includes “extended support releases”. For example, as of June2008, 7.1 (5) and 7.2(7) are considered as “extended support releases” that are within a minorversion of each other.