The underlying premise of ISO 9000 certification is that the creation of products and services is the result of a system, the inputs and outputs of which can be measured at various points as the system adds value.

A number of studies have identified various problems and difficulties that the companies faced when implementing ISO 9000 standards (Morita, 1996; SGS Yarsley, 1996; Al-Ghamdi, 1998, Barnes, 1998; and Chittenden, Poutziouris and Mukhtar, 1998).

ISO 9000 is not a quality standard per se, but is a management control procedure which involves documentation of the processes of design, production and distribution to ensure that the quality of products and services consistently conforms to predetermined standards.

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