"I was shocked, thought I had the wrong number at first," says Russell Shepard.

"So I picked up the phone and called 911," says Liz Niegel.

Liz Niegel made the second frantic call.

"State police 911.
"Hi, I need to report a street bike accident what?
"Hello?"
"I need to report a street bike accident.
"Was that the one on Incinerator Road?
"Yeah. Help will get there. Shouldn't be playing games."

"Shouldn't be playing games," says the trooper, who then hangs up.

"Just the fact that my friend was there laying there helpless and it seemed like they didn't even care," says Niegel.

"I am absolutely outraged every time I hear that 'too bad' and then click," says Jim Sawyer, Victim's Father.

Jim Sawyer asks how someone who is supposed to care could act like he cared less.

"Anybody who could sit there on a switch board answering 911 calls knowing full well everything he says his being monitored and turn around and make the rude commentary that he did," says Sawyer. "No one deserves to be spoken to that way."

It wasn't until the third emergency call that a female dispatcher assessed the situation.

"How bad are the injuries?"
"He's not moving, he's bleeding from his ear.
"Is he breathing?.
"Yes, he is breathing."
"Tell people not to touch him. I will send an ambulance out there ok?"

Sawyer expected that response from the first call.

"I only know I would have felt a whole lot more comfortable if I had heard people on the other end of the line of that 911 call with some heart and caring," says Sawyer.

"He was rude and it was just an outrageous way to answer an emergency phone call."

A week after those calls, Justin Sawyer died from a severe head injury.

"I can't even begin to comment on that, he was my life," says Sawyer.

For his father, the troopers response that August evening will haunt him forever.

"It will play over and over and over in my mind for the rest of my life," says Sawyer. "What I want to see is this officer removed from his position, he's not fit to wear the uniform, that's what I think."

Jim Sawyer wants to make sure no one in an emergency situation calls 911 and gets this kind of response.

Tonight state police tell us that Trooper Robert Peasley's comments were unprofessional and inappropriate.

The agency apologizes if the actions added to the family's pain.

It also found that the behavior did not impact response time.

Trooper Peasley has 18 years with the state police and the department says he has been a stellar trooper with a long and unblemished career.

Meanwhile, the state police union tells us Trooper Peasley is remorseful for his comments but the union says the discipline is inappropriate and harsh.

The family of Justin Sawyer says a 15 day suspension isn't tough enough.

Yea I saw this-what a dumbass cop
Even this is out of character for most police, regardless of how they feel about bikes. It is amazing that he has been at it for 18 years and talks like this. State trooper are pretty scary, get pulled over by a stater and you are getting a ticket, they don't mess around. Usually they are pretty smart, guess there are exceptions to every rule.

It really sucks for the people that do a great job dispatching emergency personnel, tough to do it day in an out. its always bad news. he probably thought it was beneath him being the veteran he is to answer the phone so he took it out on that poor guy. i would have well, lost my cool.

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