User-Submitted Reviews of Budk.com & Testimonials

poor customer service

I placed a order with budk on 03/08/2013 on the buy one get one sale. I recieved my package on 03/18/13 and it was missing two items. I called their customer service and they said I missed the sale by a day. When I told them I have the conformation email they reluctantly said they will mail me the missing items. When I asked if it will be expressed for inconvenience or even maybe a discount they said no. He said "your still getting the item!". They have very poor customer service.

Very poor service

I placed an order for Christmas on 12/12/12. Called on 12/24/12 to find out where the order was. Was told that the order was cancelled due to problem with credit card. Never notified about any problem and there is plenty of credit available for this order. Will never buy from this company again.

I placed one order with Bud K and never received it. They sent me a guys order from Michigan instead (I'm in Kentucky). I never received my own order and Bud K confirmed that it was returned to them but they had no idea where it had been sent to by mistake. I cancelled my order (that they still had possession of) and they wouldn't refund 100% of my payment. I filed credit card dispute and Mastercard instantly refunded 100% of my payment and assured me that they'd get their money back from Bud K. It's now been over 20 days and I'm still fighting with Bud K in an attempt to get their Michigan package returned to them. That was my first and ONLY order from this sorry company. It doesn't matter anyway because Bud K informed me that I couldn't order from them again because I had my credit card company intervene on my behalf. I still want to get their Michigan package returned to them if I can do it without costing me anything.

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