Overview

Our Infrastructure Management Services (IMS) division offers a wide spectrum of services covering IT Infrastructure Consultancy, Design, Implementation and Remote Infrastructure Management (RIM). Initially established to support the growing IT demands of our parent company (L&T), we are now successfully catering to clients across US, Europe, Middle East and Asia Pacific regions. We leverage this heritage of impeccable customer service and our proactive approach to enhance reliability, availability and efficiency of ICT infrastructure to provide winning edge to our clients.

Our portfolio of service offerings include:

Server & Storage Services

Network Services

Application Services

Desktop Services

Helpdesk Services

Security Services

Enterprise Management Services

Process & Technology Consulting Services

We provide 24x7x365 infrastructure support using our Global Delivery Model that combines onsite and offshore services. We provide our service from our state-of-the-art Global NOC facility in Mumbai, India which is backed up by a Disaster Recovery site at Chennai, India. Our tried and tested service transitioning methodology ensures minimum disruption of services and optimum knowledge transfer.

We use a wide range of infrastructure monitoring and management tools for carrying out work. We have set up an Infrastructure Lab for testing various technologies and carrying out 'proof of concepts'. This lab is also used to provide simulated training to our delivery teams.

Our delivery model adheres to ISO 27001 security standards and follows the ITIL framework for service delivery and service support. All our delivery locations are ISO 27001 & ISO 20000 certified, demonstrating our commitment to deliver services compliant to best practices in IT Service Management and also ensuring that there are no compromises to Information Security requirements.

Testimonial

The key requirements for successful implementation of CMMI were the activities defined should be operational and an understanding of Danish culture. L&T Infotech consultants came out trumps on both scores.Suzanne Kintoff
Senior Manager - IT Development
PBS A/S