Viewing Help

For technical support, contact the UPSem Tech Services office at 804-278-4266 or helpdesk@upsem.edu

Viewing Tips

Change Playback Quality

Hover over the video window
Click on the text that says Best, 720, 480, 360 or 240.
Select 240 and try watching on that. You may notice a lower quality video image, but the stream should be easier for your bandwidth and CPU to playback smoothly. If it is smooth at 240, you can try the next step up and so on.

Update Browser

We recommend viewing Unionlive on an up-to-date version of Firefox or Chrome. Go here (Firefox) or here (Chrome) to get the latest version of Firefox or Chrome. One benefit of Chrome is that it already has Adobe Flash installed by default.

Check Internet Connection and Bandwidth

You can only watch a live stream if you have a consistent internet connection. Shared wi-fi networks, like what you might find at a coffee shop, are often too unreliable to view a live stream without interruption. We recommend viewing on the best possible connection you can find.
When possible, plugging in via an ethernet cable can help you avoid the possibility of an inconsistent wireless connection.

Check Computer Resources

A possible cause of choppiness or pausing playback is insufficient CPU resources on the broadcaster or the viewer side. Older computer's graphics cards may have a difficult time encoding and decoding live and recorded video. We recommend shutting down all other applications and browser tabs / windows while broadcasting and viewing if you are experiencing playback problems.

About Union Live

Welcome to Union Live, the webcasting service of Union Presbyterian Seminary. This channel provides rich content on Christian education and preaching for anyone interested in theological education. Through Union Live, we can effectively reach out to churches and people around the world and realize our vision of forming leaders and transforming the church. To view an archived lecture or presentation, search for the appropriate category. Then locate the one you wish to view within that category.