Support

We offer three levels of support that keep your content engagement strategy running. All support packages include 24 x 7 access to ScribbleU, unlimited access to our weekly webinars, all product updates and 24 x 7 access to email support. Additional options include phone support and access to urgent response times as low as 20 minutes for a first reply.

Training & Support Packages

Virtual

Standard

Enhanced

Virtual training resources

9am-5pm* email support

20 minute 'urgent' email response

–

9am-9pm* toll free phone support

–

–

Unlimited access to knowledgebase

Regular software updates

Secure content hosting and storage

Access to weekly webinars

ScribbleU

In APP help and messaging

99.9% guaranteed uptime

*local time

Virtual

Standard

Enhanced

Virtual training resources

9am-5pm* email support

20 minute 'urgent' email response

–

Virtual

Standard

Enhanced

9am-9pm* toll free phone support

–

–

Unlimited access to knowledgebase

Regular software updates

Virtual

Standard

Enhanced

Secure content hosting and storage

Access to weekly webinars

ScribbleU

Virtual

Standard

Enhanced

In APP help and messaging

99.9% guaranteed uptime

*local time

Event Monitoring and Support

Are you about to run an important live event using ScribbleLive? Our product support team is available to help you manage and monitor the experience. Please contact our product specialists if you have any technical questions and our team will resolve any outstanding issues that may arise.

We offer live monitoring and support through our internal chat feature that may be of service to you at any moment during your event. The internal chat feature is one of many support channels provided by ScribbleLive, which are designed to help you communicate with our specialists at any required time. This support grants you peace of mind and provides the best possible experience during, and following, your event.

Among the benefits of our support service is a dedicated product support engineer, who will monitor your live event and ensure all questions are answered in real time. In addition to our live chat and other online features you can contact your dedicated engineer via phone if you prefer.

What Support Package should I have?

We'll help you find the right package to suit your content marketing needs