Eastwind Mobile Dictaphone

A service to record subscribers’
own telephone conversations
with the ability to store them in the operator’s
server and access the data via
the mobile application, IVR or web-based interface

​When Do You Need Mobile Dictaphone?

Mobile telephones or smartphones have no inbuilt feature to record phone talks, so subscribers have to download external mobile apps.
Traditionally, a subscriber cannot record a conversation so the other party does not notice that - the inbuilt Dictaphone activation is prompted by a tone signal or a phrase to inform the opponent that the conversation is being recorded.
Turning on the inbuilt Dictaphone could be equally inconvenient: you have to activate a menu in the telephone.
The memory of some telephone models does not allow storage of multiple records.

Benefits for Subscribers

The ability to record conversations irrespective of the telephone model,
without any specific settings.
Unlimited memory to store recorded conversations.
The ability to listen to records directly from the telephone via IVR
and mobile application.
Convenient mobile application and web-based interface
to manage the stored records.

Via Eastwind Camel Gateway

All incoming and outgoing calls are routed to Eastwind Camel Gateway and the Mobile Dictaphone platform. The user doesn’t have to set call divert or use a dialing prefix. The recording proceeds in accordance with the subscriber-defined scenarios of conversation recording.

Via Call Divert

The call is routed to the service platform by using unconditional call divert for incoming calls and by dialing a special prefix before the called party’s number for outgoing calls.
The integration is simple, without the need to set up additional CAMEL profiles.

Functional Capabilities of Unique Subscriber Service

1. Activation/deactivation of conversation recording via different channels - SMS/USSD commands, IVR or call to a service number, Contact Center, web-based office, or mobile app
2. Recording of incoming and outgoing calls
3. Setting up scenarios for conversation recording
4. Accessing and listening to the content, and managing records via the web-interface or mobile app
5. Managing the records via IVR
6. Storing recorded conversations in dedicated boxes provided by the operator, or in cloud storages of subscribers at Google Drive, Drop Box, Yandex.Disk and Cloud@Mail.ru
7. Offline rating with CDR generation and online rating over integration protocols (SOAP, XML, DIAMETER, RADIUS, etc.) with IN platforms and charging systems.