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Integrating Feedback with Zendesk

To Integrate Feedback By BugReplay with Zendesk, you need to add a custom ticket field on the Zendesk side where BugReplay will tag a URL when a report is created.

Adding The Custom Field

The url to add new fields should be https://example.zendesk.com/agent/admin/ticket_fields (replace example.zendesk.com with your zendesk url).

To get there normally: log in as an agent, click the gear on the left sidebar (tooltip: admin) Click Ticket Fields under Manage.

Click add custom field

Select Text

Put Feedback By BugReplay URL in the input Field title shown to agents.

The spelling is important; it is how the BugReplay JavaScript will find the field on the page. It will not be visible to a user filing a ticket.

Put a checkmark next to Visible and Editable

Adding in BugReplay's JavaScript to the New Request Page

Go to your main Zendesk page, logged in as an agent.

Find your way over to the Help Center by clicking the menu on the top right of the page, or just go directly to https://example.zendesk.com/hc/ replacing example.zendesk.com with your Zendesk url, then go to General > Customize Design