Welcome to Crimson Service Desk

CougTech and Enterprise Systems, WSU’s two long‑standing help desks, are now combined to form a unified system-wide service and are now titled Crimson Service Desk.

This resource not only pools the two support teams for quicker response to customer support requests, it also provides a self‑service portal complete with a library of topics to provide immediate answers both during and after business hours. If a needed solution can’t be found via the library, the CSD online portal provides the ability to submit a ticket for assistance and track all submitted requests.

WSU offices offering documentation and/or websites that reference CougTech as a student resource should update their sites to point visitors to the new Crimson Service Desk at CrimsonServiceDesk.wsu.edu. WSU employees also are encouraged to visit the site and see all it offers.

The former CougTech walk‑in location, at CUE 302 on the Pullman campus, is still open for business 8 a.m.–5 p.m. Monday–Friday, and customers are welcome to call 509‑335‑4357 to speak to one of the CSD team members.

Services

Walk-In Services

Account & Email Assistance

Phishing email identification and resolution

Resolve email issues

Network ID / myWSU / Blackboard issues

Password resets

General Troubleshooting

Run investigative diagnostic tools and strategies to resolve hardware and software issues.

Hard drive scans

Wireless connectivity issues

Quick Virus Scan & Removal

Run industry approved virus scans to remove malware and viruses.

Appointment Services

Operating System Installation

Windows 7, 8.1, 10 restore, reset, or installation

Mac OSX installation

Data Back Up

Data back up and transfer up to 250GB per appointment

Bootcamp

Windows installation on Mac via Bootcamp Assistant

Program installation

Visual Studio installation

Autodesk installations

Solidworks installations

Deep Virus Scan & Removal

Run industry approved virus scans to remove malware and viruses

Software & Products

Faculty, Staff and Students

About

Washington State University, through Information Technology Services, has officially partnered with several companies to provide educational pricing and discounts for individual, departmental, and personal purchases for WSU students, faculty, and staff.
Click on the Software & Products section to learn more about the different offerings. Check back often as companies routinely update their respective educational pricing and other promotional discounts!

Software

Software specific to use on the WSU network, is to be removed after leaving the University.

Office 365 Software Subscription

This subscription to software is active as long as you are an Enrolled Student or Active Employee. For Students, the subscription starts the first day of the first semester they are enrolled in class.

Actively Enrolled Students and Faculty/Staff can get their Office 365 Software Subscription here.

Microsoft Imagine is now Azure Dev Tools for Teaching

The Microsoft Imagine program continues to evolve. Effective February 13, 2019 the Microsoft Imagine program has been renamed Azure Dev Tools for Teaching. Software previously available through the Microsoft Imagine Premium program will still be available to students who are currently enrolled in a designated STEM (Science, Technology, Engineering and Math) course per the terms of the Microsoft Azure program. Microsoft Standard will also continue to be available to all WSU students, faculty and staff through the Microsoft Azure program.

Program agreements are valid from June 30th of each year through July 1, of the following year. It is not guaranteed that the agreement will be renewed after the July 1st end date of the program agreement.

STUDENTS

The selection of Azure Dev Tools for Teaching (formerly Microsoft Imagine Premium) software is available to WSU students who are currently enrolled in a WSU STEM course, regardless of major. When enrolled in these courses, students may download the available software to their personal laptop or desktop from Microsoft Azure Dev Tools for Teaching. The license is a perpetual, non-commercial use license so students are allowed to use the software legally after school ends and even after they graduate as long as it is not for commercial purposes.

FACULTY

Microsoft Azure software is also available to faculty who are currently teaching a WSU STEM course. Faculty may download the available software to their personal laptop or desktop from Microsoft Azure. Please be aware that while Azure software cannot be installed on individual staff or faculty WSU owned computers, for lab situations in support of education the software from Imagine can be utilized in computer labs.

Antivirus (AV) Software

University policy requires that computers on WSU’s network be protected by antivirus software at all times. (Executive Policy #14)

Free Anti-Virus clients are available for various operating systems (OS). However, most privately-owned machines come pre-installed with an AV client. If you chose to utilize a free client, un-install the pre-installed client before deploying the free client.

Windows OS

Faculty, Staff and Students – There are free AV clients such as Windows Defender/Security Essentials available.

Apple/MAC OS

UNIX/Linux OS

Departmental Software

Departments needing software for the purpose of maintaining their daily operational infrastructure on university machines, can be obtained through the site licensing program. For more information, refer to: Software Site Licensing.

FTP (File Transfer Protocol) Software

Required for transferring files

FTP Client

We recommend either the current release of the secure FTP client FileZilla – http://filezilla-project.org/ or BlueZone Secure FTP client – http://www.bluezonesoftware.com/. Both products are freely available and have a history of good support. Both products have proven their ability to connect to the mainframe using the secure SSL FTP protocol. Both products also support TLS and SSH.

FTP Server

Many FTP servers work well. We have had success with the freeware FTP server by FileZilla http://filezilla-project.org/ . FTP servers must support the SSL FTP protocol at a minimum of 128-bit encryption.

SSH-Secure Shell

If you are using a Windows system, download and install a copy of SSH client software. Several common freely available products are listed here: http://www.putty.org

For Apple, Linux and other UNIX users, the SSH program is built in.

Teaching & Research Lab Software

Departmental labs whose purpose is to teach how to use Microsoft products or that use a Microsoft product for research may be eligible for lab use software. Please contact Cougtech for more information and program restrictions.

TN3270 Software

TN3270 Client

Many TN3270 clients will work when connecting to Administrative Information Systems (AIS). The only requirement is that the client must establish a secure connection.

For Windows clients we recommend purchasing QWS3270 Secure from Jolly Giant. This client provides secure TN3270 connections to the mainframe and has additional functionality that allows it to work better in our networking environment compared to freeware TN3270 alternatives.

For Mac clients we recommend TN3270 X from Brown University This client is free and provides secure TN3270 connections to the mainframe

BUD – Upload and Download AIS Files

Many AIS applications have file upload and/or download capabilities. These file uploads and downloads are dependent on a specific TN3270 client to work. Now with the assistance of the BUD web application uploads and downloads can be done from any TN3270 client.

Specific Secured Servers-GlobalConnect VPN

Products

Apple

Washington State University and Apple have partnered to provide Apple education pricing for students, faculty, and staff through the Apple Authorized Campus Store Coretech located in the Compton Union Building.

Shop now online or stop by the store Monday through Friday 8AM – 5PM and Saturday 12 – 4PM located on the Ground Floor of the CUB.

AT&T

Washington State University and AT&T have partnered to offer discounts to WSU faculty, staff and students. Faculty, staff, and students currently using AT&T service or interested in selecting AT&T as their service provider can receive monthly discounts. This partnership means you will save on your monthly bill and be eligible for additional promotions and discounts only offered to WSU.

Don’t find what you need here? The WSU Knowledge Base offers FAQ’s and information on a variety of other topics.

Walk-In Services

Account & Email Assistance

Phishing email identification and resolution

Resolve email issues

Network ID / myWSU / Blackboard issues

Password resets

General Troubleshooting

Run investigative diagnostic tools and strategies to resolve hardware and software issues.

Hard drive scans

Wireless connectivity issues

Quick Virus Scan & Removal

Run industry approved virus scans to remove malware and viruses.

Appointment Services

Operating System Installation

Windows 7, 8.1, 10 restore, reset, or installation

Mac OSX installation

Data Back Up

Data back up and transfer up to 250GB per appointment

Bootcamp

Windows installation on Mac via Bootcamp Assistant

Program installation

Visual Studio installation

Autodesk installations

Solidworks installations

Deep Virus Scan & Removal

Run industry approved virus scans to remove malware and viruses

Laptop Rentals

Dell XPS 13″ (9343)

8GB RAM – 128GB HDD

Windows 10 – 64-bit and Microsoft Office 2016

All services charged to your Cougar Cash Account and due at checkout. Prices include sales tax. Laptops due by 5PM the day due. $10 per day late fee. Morning after due date, will be charged late fee.

WEEKLY RENTAL

ADDITIONAL WEEKS

$40 (First Week)

$10 (Per Week)

Rent for up to 1 week.

Rent to end of finals week.

Contract Renewal Credit $10

WSU Tech Store

At the WSU Tech Store, Washington State University, through Information Technology Services, has officially partnered with several companies to provide educational pricing and discounts for individual, personal purchases for WSU students, faculty and staff.

Teaching & Research Lab Software

Departmental labs whose purpose is to teach how to use Microsoft products or that use a Microsoft product for research may be eligible for lab use software. Please contact cougtech@wsu.edu for more information and program restrictions.