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Re: Russell Apiaries

They can choose to ignore the BBB the same way they do many of their customers but on a scale of A+ to F Russell Apiaries is now rated F by the BBB and there may be some potential customers who see this rating. After waiting for bees that I paid for more than a year ago I've given up. I asked more than once for substitutes of a different strain if the ones I wanted were unavailable, but was ignored. I finally have asked, more than once, for a refund. There has been no response. I'll be adding my complaint to the one VolunteerK9 submitted to the BBB and suggest that other unhappy customers do the same.

Russell reminds me of the guy who sold soup on the Jerry Seinfeld show. He has sent bees to people he likes, including free samples of the strain that I paid for, while ignoring lots of other paying customers.

Re: Russell Apiaries

A complaint to the BBB? Really?

When was the last time you consulted the BBB before making a purchase? Personally, I've never looked at the BBB for anything. Though, having worked retail once upon a day, I am well aware how completely useless the BBB is.

And, GDubs, you can go file that complaint. Please don't hold your breath over the cops doing anything about it though. Unless it's traffic enforcement revenue aka "Road-side tax collection", the local law enforcement boys are not interested. Period. Still, go ahead and try it and report back what progress you get.

So, far, it seems that the best results are gotten by contacting the Russell Apiaries "ombudsman", RobHughes. You'll have to send him a message at the Russell Apiaries site. Link> http://russellapiaries.webs.com/apps/forums/ <link. Send a message to RobHughes and he will look-up your order and see what happened. (or rather what didn't happen) Some orders flow through on silicone greases skids, others go sideways. And Rob is the guy fixing the sideways stuff.

The worst of the queens I got from Russell Apiaries took a week to resume laying. Then she scared me by laying in only the 2 inches of drone cells on the day she resumed and I checked. When I checked back 2 days later, she had 2 and a half deep frames filled with worker eggs. And she was laying as I watched. So far, so good.

Re: Russell Apiaries

Originally Posted by Diogenes

A complaint to the BBB? Really?

Yup really and I don't care if the person that received the complaint printed it off and made a little paper airplane to sail it into the garbage can either. I did what I felt like I needed to do. Ive contaced Hughes, RRussell and Victoria-all the people Ive been told to contact and have heard nothing in return. Still have the Paypal invoice of which Ive posted on their forum a few times as well. Still nothing.

I have also filed a complaint with the Federal Trade Commission Consumer Protection-once again Im not anticipating a miracle to happen but I do not take getting ripped off quietly nor peacefully, neither should the rest of you.

Re: Russell Apiaries

Re: Russell Apiaries

Well, I think that there is strength in numbers. Plainly stated,all people who have been charged for something that they did not get should pursue the same outcome" refund with interest". I am personally going to Mississippi to file a claim in small claims court. I would urge everyone to do the same. I do not know Mississippi state law but if those who can't physically travel there , well maybe there would be a lawyer that would take it up on a percentage basic. I don't know. I am going there to get a refund or file a case in court. State law trumps interstate comerse if you travel to Mississippi or hire a lawyer there. I urge you; do not let these people beat you out of your money because you purchased over the Internet with a debit card. Russell apiaries has your money and is counting on the fact that you will do nothing to recover it. Be smart and formulate a plan to get a refund. I will know more after return from Mississippi.

Re: Russell Apiaries

I am 1100 miles away from Mississippi; going there is just cost prohibitive. Hiring a lawyer would be more trouble than worth. I will keep on posting everywhere I can, and make people aware of the bad experience with RA until I get the proper response.

Re: Russell Apiaries

Under the Mississippi Consumer Protection Act, the Attorney General is allowed
to sue only to prevent unfair and deceptive business practices occurring statewide or
affecting large numbers of people. We encourage consumers to send us information about
suspected illegal business practices. Often, the more reports we receive, the clearer the
practice is revealed. Numerous complaints may reveal a pattern of misconduct, allowing
us to take action.

Re: Russell Apiaries

Originally Posted by Kaz

Well, I think that there is strength in numbers. Plainly stated,all people who have been charged for something that they did not get should pursue the same outcome" refund with interest". I am personally going to Mississippi to file a claim in small claims court. I would urge everyone to do the same. I do not know Mississippi state law but if those who can't physically travel there , well maybe there would be a lawyer that would take it up on a percentage basic. I don't know. I am going there to get a refund or file a case in court. State law trumps interstate comerse if you travel to Mississippi or hire a lawyer there. I urge you; do not let these people beat you out of your money because you purchased over the Internet with a debit card. Russell apiaries has your money and is counting on the fact that you will do nothing to recover it. Be smart and formulate a plan to get a refund. I will know more after return from Mississippi.

Kaz, that is a rather inflammatory posting in light of Rob Hughes' side of the story:

Originally Posted by Rob Hughes at Russell Apiaries Forum

Kaz your attitude is over the top. You ordered nucs that you were suppose to pick up and refused to pick them up. I told you that you could pick them up or wait on the powers that be to decide on your request to cancel the order. You can huff and puff all you want but it's real simple you purchased a product and it was produced for you but you haven't picked it up. You weren't ripped off and I am sick of seeing you slander us. You want to take it to court be my guest. You want to get in someone's face, I'm your huckleberry! Mississippi Castle Law is something that you might want to read up on before you start making threats. I walked you through the process and told you that you could get your product or wait for word on a refund. I treat threats as tantrums. That stuff won't get you any special treatment.

Do you expect the courts to trust your word without attempting to verify the facts? If you file a complaint in small claims, Russell Apiaries will be notified of your filing and of the assigned court date. If at the hearing, the judge rules in RA's favor strictly according to the RA terms and conditions you might screw yourself out of that refund.

It sounds like RA is planning to issue a refund to you. In my opinion, Russell Apiaries would be justified if they chose to hold your refund until after they sold the products you ordered produced for you. Especially, since you chose to not pick those nucs up.

Re: Russell Apiaries

In light of where these threads devolve to, I am enacting new posting rules in CR. Members are free to share their experiences with vendors. Members may not comment on other member's posts. This is now a "no discussion" forum. Vendors may reply to any post that involves them.

Re: Russell Apiaries

Actually, I'm one of many who consult w/BBB to see if a company is registered and if there are currently or ever have been any complaints. That's how I conduct my business affairs. I work too hard for my $$ to simply hand it out and I have reasonable expectations for businesses. I appreciate the time others take to rate businesses either way (Pos or Neg) b/c it could save me a lot of headache.