TABLE OF CONTENTS:

Explanation

Solution

EXPLANATION:

If you receive a "Paper Out" error when printing even though you have paper loaded in the printer, there is a mismatch between the paper size settings in your software and the paper actually loaded in the printer.

Example

You have paper loaded in the (upper) MP tray and not in the (lower) LC1 tray, but the paper size setting for the print job only matches the size set for the LC1 tray. The printer detects that there is no paper in the tray with the appropriate paper size and therefore reports "Paper Out".

A "Paper Out" error is indicated by the following lights on the printer. If you are receiving a different error, refer to your user guide for help.

An error message will also appear in the window of EPSON Status Monitor 3 if it is installed and your error notifications are enabled.

SOLUTION:

We recommend updating your printer's firmware to the latest version. After doing so, incorrect paper size settings in your print job will no longer result in a "Paper Out" error. Instead, your printer will indicate a "Check Paper Size" error, but you will be able to continue to print the job by pressing the Start/Stop button.

However, to avoid any errors you should ensure that the paper size settings for your print job always match the paper you have loaded in the printer. For example, the application you are printing from may be set to the American LT (US Letter) paper size instead of A4.

Follow the steps below:

Clear the error. To do this, cancel the current print job by pressing the Job Cancel button. If there is more than one pending print job, cancel all outstanding jobs by holding the Job Cancel button for two seconds.

Load paper in all paper trays, then print a status sheet by pressing the Information button:

Check the version of your printer's firmware as follows:

If your firmware revision is 26815 or lower then we recommend updating the firmware to version 26830. If your version is 26830 or greater, please do not change the firmware.

Update your printer's firmware:

You can carry out the firmware update yourself by downloading the necessary software from the links in this article.

Download the Firmware file (Windows and Mac OS X)

In order to download the firmware file, you must read and accept the licence agreement detailed below. If you accept these terms, you can indicate this by selecting the appropriate button below the agreement. If you do not accept these terms, you will be unable to download this file.

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Download the Firmware

After upgrading your firmware, if you set an incorrect paper size in your print job then an error will be indicated, but you'll be able to continue to print by pressing the Start/Stop button. However, we also recommend carrying out the checks below to identify and resolve the cause of the error.

Resolving incorrect paper size errors in Windows and Mac OS X

Check the paper size settings of your printer driver and application.

Windows 2000, XP or Vista

Access the printer driver by opening the Printers or Printers & Faxes folder, right-clicking on the icon representing your printer and then left-clicking on Printing Preferences. For help with this step see the Related Articles section.

Check that the Paper Size setting is appropriate to the paper loaded in the tray indicated in Paper Source:

Example: Windows Vista driver settings

Auto Selection: the printer will attempt to print from a tray containing paper of the indicated size. Ensure that the paper size is correct.

MP Tray, LC1, LC2 or LC3: the printer will attempt to print from the specified tray only. Ensure that the paper size is correct.

Click OK after making any changes.

Mac OS X

Check the default paper size in Print & Fax. For help with this step see the Related Articles section.

Print from your application after ensuring that the paper size is set correctly.

Many applications have a Document Setup, Page Setup or similar function that contains paper size information, and in some cases this can be set incorrectly to (for example) an American paper size like LT (US Letter).

Refer to your application's documentation for help with this step. The following example shows how to check the paper size in Microsoft Word 2007 under Windows Vista.

Open your document, then click Page Layout.

Next, click on the Size drop-down menu. The currently selected paper size will be highlighted.

If the paper size does not match the paper you are using, select the correct size.

Next, select Print (or press Control + P), then click on Properties in the dialogue box that opens:

Confirm that the paper size is set correctly for the specified paper tray.

Click on OK to print your document.

After carrying out all of the above steps, you should now be able to print. If you are still encountering errors, see the "How do I resolve Check Paper Size or Paper Set XXX errors" article appropriate to your operating system in the Related Articles section.

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