Tag: enterprise chatbot platform

Technology is nothing as it was two decades ago. With using and improving technology around us, we have changed the way we think and changed the way we work.

Chatbots, as small programs, found the way to ease our day to day tasks and provide us with more time to concentrate on more important things.

The Slack platform, the ultimate virtual office, as space given to chatbots, will increase our work efficiency. The innovative spirit in us gives us the opportunity to be creative, as there will be a chatbot for everything.

Here are 7 interesting chatbots that people have created which you can use in Slack:

1). The Flower Bot

If you forgot to send someone flowers, and you are stuck working, you don’t need to stop working in Slack. You can order flowers, and fast, using the Flower Bot inside the Slack platform.

2). Erwin Bot

If you have problems concentrating, Erwin is the name of the bot to use. He will send knotty riddles and clues to solve them. In this way, you can forget about the problem you are facing, and try to jiggle your brain for a while.

3). Abot – Anonymous Feedback Bot

This one is a useful chatbot if you are not afraid of some criticism. You can use Abot to give your employees the necessary freedom to express their opinions on some important matters about the work. By using the anonymous feedback, you will provide transparency inside the team, and focus on peoples’ problems.

4). Donut Bot

No, this one is not for ordering donuts. But what it does is that it helps build relationships inside the company by matching you with a coworker for a cup of coffee, and a different one each week. Having different coffee buddies will help your employees learn about each other, and in this way, you will build a stronger team.

5). Game Monk Bot

Yes, there is a game bot. Make work a little more fun. Game Monk will give you a 90-second break from your work, and their games are designed to be fast and short, just enough to stir your creativity. The games are fun and designed to energize and inspire.

6). Conclude Bot

If you can’t make up your mind on something, there is a bot for that, as well. With Conclude Bot, you can resolve issues and make decisions quickly.

7). Meeting Bot

Don’t have the time to synchronize everyone’s calendar? The Meeting Bot is here to help. This Chatbot will match your co-worker’s availability; it will book the meeting inside Slack, and even notify someone if they are late for the meeting.

Final Thoughts with ChattyPeople

With chatbot technology expanding, there are opportunities for everyone who is creative enough to build a special chatbot.

Everyone in the business world should know about Slack and chatbots now, and we all know about James Bond. There were a lot of comparisons to James Bond and the Slack bot, and just for fun, here they are again.

Who is James Bond?

James Bond is a fictional, British Secret Service agent created in 1953 by writer Ian Fleming, who featured him in twelve novels and two short-story collections. In 1966, the creation and franchise of the movies started and has been with us ever since.

A Slack bot is a chatbot that is integrated into the Slack platform. A slack platform is a place where teams can work together on their projects. The Slack bot is actually a chatbot, and a chatbot is a program that mimics human-like conversations, initially created back in 1966.

What Does a Slack Bot Have in Common With James Bond?

The Same Decade

Slack

Slack`s ancestor, the chatbot Elisa ─ which is the first chatbot created ─ dates from 1966, and the same code is integrated into any chatbot today.

James Bond

In 1963, for the first time, the world saw Agent 007 in the movie Dr. No.

New Technology

James Bond

James Bond always uses some new technology provided by Q, and in every movie, there is something different and useful.

A Slack bot

The slack bot is new technology, and the Slack platform works with new technologies created for business.

“M”

James Bond

The character with the code name “M,” the director of the British Secret Service, is the boss of James Bond in all the sequels to the movie.

Slack Bot

Facebook created the buzz about chatbots, so Facebook “M” is probably the smartest bot, and if there were a hierarchy between bots, Facebook M would be the boss of all chatbots, even the Slack bot.

Secretary

James Bond

Moneypenny is the character in the James Bond movie that acts as the perfect secretary to M, James Bond`s Boss

Slack Bot

The slack bot can serve as our personal secretary, and can control all the communication we will assign to it.

Virtual

James Bond

James Bond lives in a Hollywood screen as a fictional character, as one of our favorite action heroes.

Slack bot

A Slack Bot is a virtual character that lives in our digital world, and it is becoming our hero more and more each day.

Final Thoughts with ChattyPeople

That’s all for the Slack Bot and James Bond comparisons, and I hope you had some fun reading them!

If you are interested in building your very own Slack bot, just visit us at Chattypeople.com and get started today, for free!

The point of having a business is to create something that will help people who will find a use for it and earn a profit in the meantime.

There are more than 100k chatbots, but not everyone has made a good chatbot or figured out the way of making money with it.

Here are 10 areas where businesses put their chatbots to use to make more money:

1) eCommerce

This area is among the first that make a quality bot. It shows the power of chatbots, and the actual use on how a chatbot can be monetized.

At 1-800 flowers, a phone and online company for ordering flowers, the company decided to start using chatbots and changed the way they sold flowers.

H&M has proved themselves in the retail industry, as well, and took a leap forward offering their customers a new shopping experience through the Facebook Messenger App.

2) Food

The Taco Bell and Dominos Bots:

Once more, here are two pioneers in the chatbot industry. These two companies gave their customers a way to skip traditional online ordering with a much faster way to order through their bots.

3) Insurance

Royal Bank of Canada’s Insurance Chatbot:

Royal Bank gives people a chance to order and make insurance policies via a Chatbot.

4) Travel

Booking Bot from Expedia allows people to search, browse and book a flight or make hotel reservations.

5) News

News Bot sends personalized breaking news, every day, in a private message, and gives an option to users to choose a specific story from a specific website.

Sports Fan Bot sends users alerts, live scores and statistics on most major leagues, and provides new updates.

6) Customer Service

Chatbots can act as a sales agent when needed; there are many chatbots in this field, and they are proven to do the job right.

7) Cosmetics

Sephora is among the first that offers clients to book their cosmetic treatment, by finding the closest location and booking the session.

8) Entertainment

Ticketing Bot allows people to browse select tickets for their favorite events. Companies can use such a bot also for sending event maps, updates and parking passes.

9) Legal

DoNotPay Bot helps people overturn their parking tickets. This AI chatbot successfully disputed 160k parking tickets in New York and London.

10) Amazon’s Alexa

The most interesting, for the last on this list, is Alexa, a chatbot that is inside a device. You can interact with Alexa through Amazon Echo and Amazon Echo Dot.

Amazon invented a new way of earning more money for their customers and for themselves. Alexa is a shopping assistant, among other things, and can help you order from Amazon by talking to her while you do other things at home.

Final Thoughts

Many chatbots already earn money for their companies, while others don’t, but all companies are heading in the direction of making their chatbots profitable.

What is your idea of a chatbot? How can your chatbot benefit your business?

With the possibility to track tasks that you are working on, and to provide you with a new one when finished, a bot will help you to focus more.

With this, you will provide better performance for your team members, and keep them on track.

Kiss Distractions Goodbye

A Slack bot gives you the opportunity to be in silent mode so you can focus on your work, and it provides you with the necessary information after the work is done.

In other words, all the less essential distractions, like messages, your chatbot can store and postpone them for after your work is done. Or, by merely asking the bot “Do I have any new messages?” the bot can quickly provide you with the stored information.

All in One VA

A chatbot that will keep your tools inside the Slack platform will save time by working in one place instead of jumping from tab to tab.

Integration with Google services, like Email, Analytics and Docs, etc., will increase efficiency by giving your team options to work with the tools your company is working with within the Slack platform.

Good News

Your bot will provide you with news and videos that are important and crucial for the work you do.

Get the updates within Slack, as well. Again, it’s necessary to give the team the important news inside Slack, and in this way, they will be less distracted by searching the web, and the possibilities to wonder somewhere else in the network will decrease.

It is up to you to provide the necessary tools that will make it easier for your team to achieve more.

Transparency is Key

Give the bot the ability to provide you with ideas from your employees.

Use their feedback, even if it shows some negative criticism, and in this way, you will be able to approach the problems and see them from a different point of view.

Advice from ChattyPeople

Everything that you are working on, or need to get done, can be implemented into Slack.

The possibility to make Apps or integrate your own chatbot within gives you the freedom to shape the working environment in the way it suits you.

Use this new technology and provide your team with today’s necessary tools to provide the best working environment. Making your own chatbot can have a significant impact on your employees’ morality, and it will build confidence.

Having Slack will transform your four walls of an office into a virtual, comfortable working environment. This positive workplace will give must-sought for emotional and mental comfort to your employees.

Achieving a positive workplace provides more productivity and better performance. Slack is the virtual office that allows you to set up the perfect environment.

If you don’t already use this new technology, maybe these 3 benefits of having a Slack chatbot will change your perspective:

1. Mutual-Feedback

Having a platform where a chatbot will be the corresponded between the team and providing mutual feedback is a big plus for success.

Build your chatbot to provide each of the teammates a chance to request feedback and add their opinions on some issues, as well.

The chatbot can do a survey and get the results to the person who triggered it, and in this way, you will know you are heading in the right direction and have some better insights and suggestions from your teammates, too.

These reasons, plus others that you will discover, will increase the quality of the work and secure success on every project.

2. No Boundaries

Having an open work environment will give transparency and will improve the workflow.

Having a chatbot to manage your file archives, giving you reminders and providing you with the team’s updates will open the work environment and give you the ability to reach information quickly.

And, this is just the tip of the iceberg, as having a virtual office within your laptop and Smartphone will allow you to be mobile and you can have the freedom to go on your weekend getaway with friends, or even stay at home, and finish your work on the go.

This is the freedom that everyone has been waiting for, and it’s finally here.

3. Improves Communication

The ability to create communication channels in Slack will strengthen the organization and communication within the team.

There is no need to send a group message anymore and to bother everyone with it. With the channels, you will communicate with the people that you need to talk with, and resolve the problem and came up with ideas much faster.

Slack has revolutionized the communication between people inside the work environment and that gives us a new and improved way of communication.

Plus, these standards set by Slack have been proven to work for a lot of well-known companies and organizations.

Final Thoughts with ChattyPeople

When talking about work, we all feel that there are so many ways to improve and better the work that we do.

With this new technology provided to aid in communication and transparency, there is a possibility to share your opinion and improve the work environment around you.

There will be no more awkward knocking on the boss’s door to ask a simple question. The way we communicate within the workplace is changing, and we all need to jump on this new bandwagon.

Why ChattyPeople?

Better late than never; that’s what I always say. And, today is the right time for you to change the way you work and do business.

If you are just getting into chatbot technology, there is something you need to know: Chatbots are smart programs that have Artificial Intelligence coding, which gives them the ability to learn and mimic human-like conversations.

When building a chatbot, you need to give them as much as you can in ways of a more personalized behavior, so you can obtain conversational flow and increase interactions with your customers.

What is Personality?

I was searching for a definition of what a personality actually is, and here is what I’ve come up with: It’s the combination of characteristics or qualities that form an individual’s distinctive character.

This is what we want to give our chatbot regarding personality; we need to give it the characteristics of being human. But what would provide the best human-like behavior? Uniqueness ─ every human is individual ─ and that’s the way we need to proceed with building our chatbot’s personality.

It’s important because you want your chatbot to stay interactive, and being accepted. It’s the same for us; if you have the better personality, it will help you a lot through your life, in work and socially.

Here is a simple guide of how you can give your chatbot a better personality:

1. Tone

The tone that you need to give your chatbot in the conversation is essential for building the right personality for your chatbot. You don’t want a rude bot; you want a polite one. Give your bot answers that will show a more positive tone, and it will become an easy and fun bot to work with.

2. Picking the Right Words

This one is significant, too, because choosing the right words will help you to distinguish the chatbot from other bots. Make sentences more understandable for people, and even prepare more answers for the same question. In this way, if someone says to the chatbot that they don’t understand, the chatbot will have an alternative answer and give the customers a different view of the solution.

3. Use the Five-Factor Model

The big five personality treats also known as the Five Factor Model (FFM) is:

♦ Openness to Experience: You can build the chatbot to ask, not just to answer. With little surveys, you will give this characteristic to your chatbot. With this experience, you can prolong the conversation and even gain more by offering something. For example, when the conversation comes to an end, ask the customer if he was satisfied with the answers and politely ask if the chatbot can ask some questions that can help him in the future, and provide the short survey.
♦ Conscientiousness: This is a tendency to be organized and dependable. So, when promising something, you need to fulfill it for the customer. And, getting your chatbot to be organized won’t be a problem because it will execute any operation that you will assign it to do.
♦ Extraversion: This one is the outgoing/energetic vs. solitary/reserved feature. You want something in between to maintain the professional attitude, but still, to show some energy. But again, you don’t want to have a too-energized chatbot and sing bad songs between conversations.
♦ Agreeableness: This is a way you can make your chatbot to have a tendency to be compassionate and cooperative rather than suspicious and antagonistic towards your customers. For example, if your greeting starts with “Good morning Sir, how is your day so far? How can I help you?” and if the client responds with ”it’s been better,” the chatbot can reply with a little compassion, such as “I`m sorry you feel like that, and I hope it will get better soon. Maybe I can help.”
♦ Neuroticism: Is the sensitive/nervous vs. secure/confident feature. It’s all about the words and more varieties of answers. If your chatbot interacts with more frustrated clients, it needs to react professionally and have the knowledge to solve the problems. It’s always a plus if you provide the chatbot with the option to connect the client with a real human if the complexity of the issue cannot be resolved with the chatbot’s knowledge base.

Final Thoughts with ChattyPeople

Designing a personality is a fun task, and don’t rush it! Be sure to make it right.

The final tip I have is to always make upgrades to your chatbot by providing it with more answers.

Together, we can achieve more ─ that’s what it’s all about ─ having a team with a plan. The team and the plan are must-have ingredients for a successful business.

What every company needs to do is to provide the right tool for the job. Having an organized virtual office on Slack and providing your team with a chatbot is a necessity today.

Furthermore, you need to make a chatbot that’s more interactive and give it a personality so everyone can feel that it’s part of the team.

Here are 10 reasons why you should build a great Slack bot.

1. Use Your Chatbot as a Virtual Assistant

Give your team a virtual assistant! The chatbot can be a helpful tool and save your employs time so they can focus on another segment of the business.

2. Divide Up the Work

Give the ability to the chatbot to divide up and break down projects. With this ability, it can sort out who will do what and what someone can do, according to their expertise, interest and availability.

3. Chatbots Can Provide Answers

Build your chatbot with the company’s insight and experience, and create a broad knowledge base so everyone can get an answer from the previous work that the business has performed.

4. Let the Team Vote on Important Matters

When a decision is needed to be made, give the chatbot the information necessary and let it spread the word through the company so you can find out the opinion of your staff and let them vote on important issues, as well.

5. Match Up Your Team

The chatbot can help a team member by connecting them to the right person for the problem that she is facing. It will do this on the basis of previous experience that other team members have so they can try to resolve issues together.

6. Prioritize Projects

Give the chatbot skills to push the project priorities through teamwork and to also send out reminders. In this way, you may provide more efficient workflow.

7. Recieve Regular Updates

Give constant updates of the milestones that are completed for each project and remind your team of deadlines. If everyone is aware of the overall process of the project, they may step in and help a co-worker who is behind on the schedule.

8. Talk About the Common Goal

Let the chatbot synchronize teammates’ calendars and arrange a meeting to discuss the common goal of the project and what should they do next to finish the job right.

9. Celebrate

Let the chatbot spread joy through the team when an important milestone is crossed. It will be easy with the ability to monitor and update the process of the project.

10. Time for a Break

Let the chatbot gather everyone for a cup of coffee by telling them it’s time for a coffee break. In this way, you can gather the team and give them a little time away from the stress of work and away from the computer, as well.

Final thoughts

Smart leaders know when an action is required, and now is the time to act on these new technologies. Technologies are providing better and more improved working environments, so build your chatbot for your team and improve the efficiency of your people.

ChattyPeople can help with building your team’s chatbot. We provide a platform where you can build a customized chatbot for your needs, and we can integrate it into a platform of your choice.

In 2016, the chatbot discussion had begun, and it spread all over the internet. And it didn’t stop, as we are still talking about the possibilities and how chatbots can change the way we work and interact with technology today.

What would be the number one reason to have a chatbot for your business?

To answer this, we need to look into the history of online technology development.

The Internet

When the electronic computer was developed, it offered a new space of communication to be developed, and the internet was born.

The internet dates back to 1969, as this was the year where the first message was sent from one computer to another. The first message was sent from the University of California, Los Angeles (UCLA) to the second network node at Stanford Research Institute (SRI).

The internet opened a new possibility ─ the World Wide Web.

World Wide Web

The World Wide Web, also known as “WWW,” is something different. It’s not the actual internet, as a lot of people don’t distinguish the difference.

In 1989, a scientist, Tim Berners-Lee, invented the World Wide Web and created the first web browser. He coined the term WWW with naming his computer program (the first browser). Later, they renamed it Nexus.

This is where internet magic was born, and new digital space was created.

Websites

With the creation of web browsers, the first website was also created.

Tim Berners-Lee, who was working as a physicist at CERN, created the first website http://info.cern.ch. By the end of 1993, there were more than 600 websites on the internet.

After all of this, people started to commercialize the internet and start to create websites for their companies.

Mobile Apps

Since the year 2,000, everything has changed with the creation of Smartphones, and with the natural progress of technology, was the creation of Mobile Apps.

Because phones became the most used devices in the world, companies, like Microsoft, and the creation of Hotmail Messenger, opened a different way of communicating with people, and it was free to send text over your PC.

Facebook took this model and created Facebook Messenger, and took advantage of smartphones and made a Mobile App that is one of the most used today.

Chatbots

The use of chatbots and the purpose of their creation was to simplify Customer Support and the ability for companies to be reached 24/7.

Facebook wants to take chatbots to the next level, and that’s why they allowed chatbot integration into Messenger.

They are creating a new field and a new opportunity to monetize Messenger, and chatbots are the tools where they will achieve this.

Final Thoughts

The number one reason to build a chatbot for business is? It’s precisely the reasons that I just mentioned.

You should learn from history and the development of online technology, and see the potential that chatbots have.

If Facebook sees the potential, you need to see that too. If you don’t have a chatbot, you will miss out on a lot.

Embrace this technology while it’s new. ChattyPeople is here to help, so register for free today and make a chatbot for your business.

Yes, we are using chatbots in a good way. This is not a first time for change ─ the good kind of change for companies.

From going to a store and dealing with long lines so we can address a concern about a product, we have gone to a telephone call to do the same. However, a phone call is still not the right answer. And that’s why we will turn to chatbot technology instead.

Are we driven to avoid human contact? Here are 6 reasons why this may be the case:

1. The 1-800 Nightmare

To reach a customer representative over the phone, using the 1-800 telephone number is a nightmare. “Please stay on the line while we connect you…” Well, you all know the line, followed by the annoying background music.

Who wouldn’t want to avoid this?

2. Bad Tempers

Have you experienced a bad temper or a moody customer service rep? Most of us have. Yes, people have troubles, and sometimes they bring personal problems to work which reflect in their attitudes towards customers.

This won’t be the case with chatbots, as they don’t experience moods. They will not freak out on us and won’t offend us, and they will show professionalism in every way.

3. Attitude Problems

You are walking in a store and someone who had a long day of work gives you the attitude that feels like you did something wrong. You are approaching them for help, and they are acting like you are in their home, and just crossed the line.

Again, chatbots will never act as if you are encroaching upon their space.

4. Lack of Knowledge

Not everyone is putting in the effort to learn more and upgrade their knowledge of the field that they are in. So many times, we are misguided and get the wrong information, And, in the end, we lose a lot of time and our patience, as well.

With chatbots, all of that will change, as it will be easier to mentor a chatbot than teams of people.

5. How Good is Customer Satisfaction?

At the University of Michigan, the American Customer Satisfaction Institute provides monthly ratings to 240 companies across 34 industries. The ratings they are gathering is mostly about customer service provided by these businesses and their employees. The number that they are getting in retail is 78 which is equal to a student grade of a “C” average.

6. Harmful for Business

Poor customer service is harming a lot of businesses. Most companies don’t receive the bad feedback because people, in general, don’t want to waste more time with the company.

Here is how many people complained about a bad experience:

Only up to 5% report the problem to management or HQ.

45% of complaints are received by front-line representatives, to an agent or a branch.

And 50% don’t complain about the encountered problem, at all.

This is why businesses are starting to use chatbot technology, as it can provide better customer service for their customers, and will save them money in the long run.

Final Thoughts

Are we using chatbots to avoid human contact?

Of course not, we are just trying to avoid bad tempers and human errors behind the work that we do.

Chatbots are becoming more professional and won’t get mad at us for asking a “stupid question.”

Don’t let your company suffer ─ be more involved with new technology ─ it will help give your customers a better experience for your brand.

Use our platform here at ChattyPeople, and take advantage of the starter plan and start building your chatbot for free today.

This one is critical of how we are using chatbots. What I mean is that you need to consider what platform you are using to shop on. Is it a random website or a well-known store platform?

Using a chatbot on an unsecured website could become an information security risk. Therefore, for e-Store owners, we need to establish an encrypted channel that will provide the safety we demand for our customers.

2. Payment

Payment is, I think, the most important security issue. When payments are involved, no matter what channel you use, you need to provide well-proven and secure payment methods to your customers so you can provide trust and ensure their way of shopping.

Even if today’s banking system differs from the last couple of years, and the bank itself provides security, you are obligated to make your digital space safe for your consumers.

3. User Identity Authentication

This one, as all security issues, is important, but I would say, critical.

Chatbots are in the beginning stages still, as they are a new technology, and a lot of companies, new and old, will want to take advantage of one.

User identification could be a problem for new startups to gain trust in because the old and well-established brands have been with us for a while. Because of this, they have already built a trust connection with their customers, and it’s easier to give information to someone you have already worked with that is using a new technology.

It’s like your well known Rickshaw rider bought a car and now is a Taxi driver.

4. Hacks

Every new technology is vulnerable to security breaches via hackers who want to find users’ information and exploit it. Hackers can easily probe through simple channels of communication, so you need to provide well-established security steps if you want to use a chatbot as a tool for your website.

5. Identity Theft

Identity thieves use the information they can obtain online to abuse and take advantage of your bank account and they can ruin your credit rating. So, again, I would say this will be a trust problem for users to use a new technology with a new brand and will provide a little piece of mind if we use a well-known brand instead. But there is protection available, even for startup companies, so be sure to utilize it.

6. Scams

As with every channel on the internet that we have used so far, there are scammers, and there will be scammers to be aware of in the future.

The good thing about chatbots is that you can block them through Messenger.

I need to mention these well-known security risks ─ well known in the computer world ─ Viruses, Malware and Spyware.

♦Virus

As we all know, viruses have been with us from the beginning of the computer industry. You should be aware of viruses, as well as malware, and don’t allow yourself to download and install something from a chatbot because chatbots can use it instantly and there is no installation required when dealing with chatbots.

♦ Malware

What is Malware?

Malware is software that is intended to damage or disable computers and computer systems. There is a big possibility for it to be spread through chatbots, but one thing is on our side, and that is that the malware chatbot will send you a download file, so keep this in mind: Don’t download a file that you don’t recognize.

Your protection is that chatbots don’t require downloading and especially installing an App or software.

♦ Spyware

Spyware is a computer program or Mobile App that can retrieve information about a computer and forward it to an external party. So, I will say, remember this trio of programs and don’t install anything from a chatbot, at all.

7. Facebook is an Answer

With all the above-mentioned issues, we can still have a little peace of mind: If you use Facebook as a channel to connect to the bigger audiences and a way to sell, we all know what kind of company Facebook is, and that they are providing the necessary security that we need to have.

And, when implementing your shopping experience through Facebook, they provide payment methods that are proven to be trusted and secured.

If you use a well-known and established social network, like Facebook, and take advantage to sell through them, you will gain customers’ confidence and provide security and teams of people that are working on security and improving it every day.

Final Thoughts with ChattyPeople

As every new idea has risks, so is the way with chatbots. But one thing is for sure: We have more experience and more knowledge than before.

Be sure to keep one thing in mind when deciding to build a chatbot: Use a bot building platform that can be integrated with Facebook.