If you need support for Microsemi Systems with Platform Maintenance coverage, please use your business email to complete the form above.

If you have 24×7 coverage with an SLA, use the form above to get to the top our queue.

If you don’t have Support coverage in place, we’ll do our best to help you, during working hours.

Customer Support

Empowered’s Customer Support Center in Ottawa is your first point of contact for all Microsemi support requests.

Support is a Center of Excellence at Empowered. Customer satisfaction and first call resolution are our primary goals. We take a proactive approach, and notify our customers of new firmware, patches and updates to keep their environments up to date, and identify concerns before they become problems.

Platform Maintenance

In today’s security environment, Platform Maintenance is key to remediating vulnerabilities, and keeping your Microsemi products up-to-date, operational and secure. Platform Maintenance provides access to updates, upgrades, patches, point releases, maintenance releases, and related documentation, in addition to access to technical support from our Customer Support Center. Platform Maintenance is available for all Microsemi hardware, embedded software, firmware, craft and Network Management System (NMS) software.

To request a quote for Platform Maintenance or renewal, please use the form above.

To obtain an RMA# for a Warranty Repair, please use the form above. Please include the serial number for the device.

Hardware Repairs

Empowered offers return-to-factory repairs for most current and discontinued products, on a case-by-case basis.

To get a quote for repair, please use the form above. Please include the item's serial number.

Empowered Networks optimizes network monitoring, management, security and compliance for many of the world’s largest companies. Our team helps select, deploy and operate technologies that make applications, networks and services more agile, more visible, and more dependable. We drive positive business outcomes that translate directly to the bottom line.