Poor listening
Interrupting
Being selective
Feeling defensive
Listening for a point of disagreement
Criticize delivery/appearance of the speaker
Fake attention
Tolerate or create distractions
Evade the difficult
.

recap. use body
language
.Strategies
Decide your goals
Be aware of your options
Decide when to speak and when to listen
Plan what to say when you speak – focusing and
clarifying
Be Attentive : stop multi-tasking.

(i) How clear do you think the
presentation is in terms of content
and delivery
(ii)Complete the given data sheet
.Listening exercise
( CUP-Speaking Effectively)
Track 2
1.3
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
Listen to a short presentation about a
holiday tour company.1. It’s being
delivered to a small group of people
who work for an advertising agency.

1.Listening exercise
( CUP-Speaking Effectively)
Track 18
7.2



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Dealing with Visitors
Balazzo : CEO of Flexipak ( a
Packaging Plant / Factory ) in Vicenza
Williams– Visitor
Listen to their conversation and
complete the description of the
company.
. Listen again and pick out
the expressions used in the contexts
mentioned in the answer sheet.