Chicken UFO mystery resolved

Editor's note: Given the rapid response from the management of the place Jojo wrote about in yesterday's weekly column, we thought it only fair to respond in kind with a special Friday bonus Boy Go Eat.

Within an hour after dropping off a letter of customer concern to the restaurant that served me just a little more than I had ordered, all is back to normal in my simple world of food.

To bring curious readers up to speed, I found a strange object in a piece of chicken a couple of days ago. I attached said object to a letter to the company, which I wrote for two reasons: One, restaurant owners probably want to know what's wrong rather than what's great (though that's nice, too); and two, to show that anyone can get an F&B manager's attention with a letter.

A letter beats a shouting match any day of the week. Cool heads produce results and, hopefully, you'll strut away as satisfied as I was. No one had to eat crow pie for this poultry matter.

Back to the fix: The manager first apologized for my experience. He explained where the chicken originates, how his staff receives it and how they cook and serve it. He got details about where the object was found so he could take my concerns to the right people, and then shared his plans with me.

What I appreciated most was the simple request for a chance to make things right. No offers to take me and my extended family out to dinner, no hint of obsequiousness in a voice that said, "We value you as a customer and hope you'll be back -- and when you find the time to return, this time, the chicken's on us."

And that, my dear readers, is good enough for me.

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Chicken UFO mystery resolved

Editor's note: Given the rapid response from the management of the place Jojo wrote about in yesterday's weekly column, we thought it only fair to respond in kind with a special Friday bonus Boy Go