Customer Service

My AccountYou can set up an account on the OpenXC Store or once you place your order an account will automatically be set up for you. Click on the account icon to access or edit your account details.

OrderingPlease review your orders carefully before submitting. Once submitted our automated processing will send your order into production immediately and may not be cancelled. Please expect most orders to ship within 1-4 days of order. You will receive a shipment confirmation email upon shipment. You will also receiving an Invoice via email.

You may view your orders online at any time by going to your account page and selecting My Orders. If you have questions about the status of your order, please contact the OpenXC Store on the Contact Us page.

Shipping and DeliveryThe OpenXC Store makes every effort to ship most orders within 1-4 days and will ship your order in one complete shipment. From time to time, we may ship your order in separate boxes if the size of the items ordered requires individual packaging. Once your order has shipped a shipment notice will be sent to you via email which will include the tracking number for your shipment. A separate invoice email will also be sent. You can always check the status of your order by going to your account page and selecting My Orders.

Shipments within the United States will ship via FedEx. You will be given the option of shipping ground, 2-day or overnight and be presented with the costs for those options based on your ship-to address. You can estimate your shipping costs and taxes on the product page prior to check-out. Shipments within the United States are subject to sales tax.

International orders will ship via FedEx International. You will be given the option of shipping FedEx International Economy or FedEx International Priority. You can estimate the shipping cost on the product page by entering your Country and Postal Code (Zip). All orders from the OpenXC Store are Delivered Duty Unpaid (DDU) and you are responsible for any duties or taxes.

If your shipment takes longer than originally estimated, we will let you know via email and we will make every effort to complete your order as quickly as possible.

Returns and ReplacementDefective product or product that arrives damaged will be replaced, including the outbound shipping and handling cost. If you received the wrong item or a defective or damaged product, please contact the OpenXC store on the Contact Us page.

Refund PolicyReturns for refund are not accepted. Defective product or product that arrives damaged will be replaced. If you have questions, please contact the OpenXC Store on the Contact Us page.

Payment and PricingThe OpenXC Store online store accepts most major credit cards and is processed through Authroize.net.

The product price shown excludes Shipping & Handling and any Duties or Taxes. You can select your shipment method and the price will be calculated based on your ship-to location. If your ship-to location is in the United States, sales tax will be calculated for your order. If your ship-to location is outside of the United States, you are responsible to pay any duties, VAT, or taxes. Product will ship Delivered Duty Unpaid (DDU).