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If you spill food or liquid on the rug, clean it immediately. This will help in preventing the stain from setting in. Remember, once the stain sets in, it becomes more difficult to remove and professional cleaning may be required. Never rub a spill, as it forces the spill deeper into the rug. Always, blot with a clean white cloth. Removing as much moisture from the spill as possible by blotting with a clean, absorbent cloth or paper towel as a first measure.

If the stain is still visible after blotting as above, use lukewarm water containing a mild wool cleaning liquid to remove any leftover stains. If you’re unsure of the cleaning agent, test it on an area which may not be noticed, or is unseen. Please be aware; some carpet cleaning agents have been known to be too harsh on rugs and may leave a stain or change the texture of the fibre once dried.

We ship free and fast. We have the best and fastest freight partners to deliver your rug in perfect condition every time. Whether it’s a stocked item or custom made rug, you can be assured it will be delivered with a priority service fast and always free!If you're not happy with your rug for whatever reason, simply contact us within 5 days of receiving the rug and we will make arrangements to have it collected. No questions asked!

We simply ask that you wrap the rug back in a similar condition to receiving it. Damage due to rugs not being wrapped properly will not be refunded, so be careful! If you’re not sure how to wrap your rug up, please contact us for ideas and suggestions. We are here to help you select the best and most beautiful rug for your floors.