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Refunds for victims of fraud

2 February 2018

Refunds for victims of fraud

Have you transferred money through a Western Union retail outlet in Australia only to become a victim of fraud?

There might be an opportunity for you to obtain a refund through the United States Department of Justice as part of the Western Union Remissions Scheme.To help you make a claim, AUSTRAC might be able to provide you with a copy of the relevant transfer.

Please note:

AUSTRAC is not responsible for progressing your claim or the recovery of any funds under the scheme.

AUSTRAC will not charge you a fee for this request.

AUSTRAC will not be contacting you directly to obtain your personal information. All correspondence will be conducted via the contact@austrac.gov.au email address.

You should be aware of persons attempting to impersonate government officials in order to obtain personal information

To apply for a copy of your funds transfer you will need to email us

The subject of your email should be: 'WU Remission Scheme, [your Full Name]'

Include in your email:

Full name

Address provided at the time of sending the funds

Date funds were sent

Full name of recipient

Address and country of the recipient

Amount sent in AUD

Branch/outlet funds were sent from

For identification purposes also include a scanned copy of your driver’s license or passport.

If we are able to locate the transaction/s you are seeking, we will provide a response by email.

If you have any questions about identifying your funds transfer, you can call us on 1300 021 037.

Privacy statement

AUSTRAC ensures the protection of any personal information provided to it, as required by the Privacy Act 1988.

AUSTRAC collects personal information on this form to fulfil its functions under the Freedom of Information Act 1982 (FOI Act), Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act) and the Financial Transaction Reports Act 1988. AUSTRAC's collection of personal information is authorised by those Acts and the Privacy Act 1988. AUSTRAC discloses personal information to the agencies and entities covered by Part 11 of the AML/CTF Act, to authorised overseas recipients (described in AUSTRAC's privacy policy) and in accordance with the FOI Act.