IT Management Software

Everything you need to know

IT management software helps to design, plan, deliver, operate, and control IT resources. The software helps automate daily support tasks, such as configuring and maintaining software with the latest updates and monitoring IT system performance.

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SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.Read more about SolarWinds Service Desk

Datadog is a monitoring service for IT, Dev & Ops teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into a unified view of IT infrastructure. Datadog's capabilities are provided on a SaaS-based data analytics platform that enables multiple teams to work collaborativ… Read more about Datadogely on infrastructure issues.
Offering 120+ turnkey integrations and a robust API, Datadog bridges together metrics & events from every component in the environment to provide teams with graphing, correlation and data analytics. The product enables a single view across on-premise and cloud deployments. This holistic view of an enterprise’s IT is becoming more critical with the ever increasing amount of data and devices within organizations
Try Datadog for free: http://go.datadoghq.com/free-trial-GetApp

Speakap is an enterprise social network and communication platform which enables organizations of all sizes to improve engagement with non-desk and customer-facing employees to share new knowledge, ideas, internal achievements, and more. Read more about Speakap

Accelo lets you manage all your client work in one powerful cloud-based solution - from prospect to payment and everything in between. Accelo helps you to gain visibility into the performance of your entire business so that you can easily deliver the work your clients love.Read more about Accelo Try it now for free!

ConnectWise Manage is a business management platform designed to run your technology solution business, connecting everything with one application to allow superior service delivery, know your business better, discover full-visibility billing, and handle handoffs without hiccups.Read more about ConnectWise Manage From projects to services, marketing, sales, and finance, ConnectWise Manage brings it all together.

Asana is a work and project management solution for teams. You can organize everything—from company objectives to routine tasks—in one place so everyone is clear about priorities and responsibilities, and you can monitor progress in real time to keep projects on track.Read more about Asana

Everything you need to know

This page will help you understand the key features of IT management software, its benefits and the types of buyers.

Here's what we'll cover:

What is IT management software?

Key software features

Types of buyers

Benefits of IT management software

What is IT management software?

IT management software helps to design, plan, deliver, operate, and control IT resources. The software helps automate daily support tasks, such as configuring and maintaining software with the latest updates and monitoring IT system performance.

Limits the number of users to a computer network and regulates access for system files through login credentials and personal identification numbers (PIN).

Application lifecycle management

Manages software throughout its lifecycle (initial planning, development, and maintenance) and monitors, tracks, and documents any changes to the applications.

Help desk management

Automates ticket assignment to support executives and makes sure that customer inquiries are transferred to the appropriate department.

IT performance management

Manages an organization’s IT resources (network, hardware, software, data) based on performance metrics such as safety, time, cost and quality.

Cost management

Helps reduce IT budget by regulating future expenditures based on the evaluation of current IT budget expenses.

Compliance management

Plans and identifies a set of rules to ensure that businesses are aligned with government and industry IT regulations.

Data management

Creates a systematic approach to manage (store, update, and retrieve) an organization’s data, developing policies and architecture to ensure reliability and accessibility.

Configurable workflow management

Standardizes the process of updating and recording information associated with the business’ hardware and software in a central repository.

What type of buyer are you?

Small businesses: Unlike big organizations, small businesses usually don't have IT departments to help them handle IT assets. For that reason, small businesses tend to deploy a software solution that can help them purchase, distribute, track, and update inventory records automatically.

Non-profit organizations: The primary concern of non-profit organizations is to operate under a strict budget. There are many software solutions that provide basic IT management capabilities such as asset management and help desk management.

Public administration: A software solution that has key features such as access control helps protect sensitive data, and software that helps to strengthen login credentials and passwords is essential for government entities.

Benefits of IT management software

Remote IT management: IT management solutions provide better access control to support executives through remote management that can help them diagnose a device from any part of the world.

Enhanced system reliability: A structured management of IT resources helps ensure preemptive maintenance and lengthens the scope of maintenance programs.

Forecasting potential IT issues: A solution that integrates with business technologies gives visibility to the administrator about how other functions are performing and the impact of any changes made throughout the application lifecycle.

Cost effective: A cloud-based IT management software solution helps to offload IT assets online without having the need of hardware for each device, providing low-cost business options to store and maintain applications.

Enhanced data protection: IT provides encryption capabilities to the users to secure and control authorization, preventing businesses from data loss in case of technical failure.

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