About Us

Your Partner for a New Era in Service

Service has become the way forward for companies focused on growth. Whether you want to build innovative solutions to stay a step ahead of your competition or need to tightly manage complex service environments, we have the solution for you. At Vertical Solutions, Inc., we have history: we understand the challenges of delivering post-sales services, in the field and via the contact center. We have used our expertise to develop field service management and contact center solutions that help you set the standard in customer service. We want to be your long-term business partner.

We develop, implement, and support best-in-class Service Management and Customer Experience solutions, including VServiceManagement for customer support, field service, and mobile environments, and VContactCenter for internal, external, and hybrid contact centers. Our applications are flexible, integrate easily with legacy systems, and offer rapid deployment times, driving down TCO and delivering high ROI.

Award-Winning Solutions

Learn more about awards we have won for our solutions, and those that our customers have earned by improving their operations with our solutions.

Our Executive Team

Ronald W. Wegmann, Sr.Chief Executive Officer and President

Mr. Wegmann is the CEO and President of Vertical Solutions, Inc. A graduate of Xavier University, he earned a B.S. (Philosophy) in 1967 and an MBA (Marketing) in 1971. He has over thirty years of experience in systems consulting and software technologies. Mr. Wegmann is a member of multiple professional organizations and participates in several non-profit organizations.

Kris BrannockExecutive Vice President

Ms. Brannock is a graduate of Wittenberg University with a Bachelors degree in English. She is also the current chair of The Women’s Circuit Outreach program, and a member of Northern Kentucky University’s Department of Master of Science Information Systems Advisory Board. For her business and community accomplishments, Ms. Brannock was nominated as one of Cincinnati’s top Forty under 40 up-and-coming business leaders, and speaks regularly at technology and business oriented events across the United States.

Vladimir AlexeenkoChief Technology Officer

Mr. Alexeenko is the Chief Technology Officer for Vertical Solutions, Inc. He has more than 20 years of experience in designing and delivering enterprise-level software solutions, as well as building Dynamic Application Platforms and mobile technologies. He is a graduate of Gubkin Russian State University, based in Moscow, Russia, where he received a Masters degree in Computer Science.