Customer Info

About M&S Guernsey

Customer Service

Returns and Refunds

Our goodwill returns policy, which is in addition to your statutory rights, entitles you to a refund or exchange for an item bought in store with a valid receipt within 35 days of purchase or receipt, excluding sale items.

Some items are excluded from the goodwill returns policy: this does not affect your statutory rights. For a refund or exchange under our goodwill policy, items must be unused, returned in the original packaging and in a re-saleable condition.

Sale Items

For sale items, we will be happy to either refund or exchange an item if you change your mind within 14 days of receipt.

Lunchtogo

If an order is cancelled with sufficient notice we will offer a full refund. The minimum notice required varies between 7 and 21 days, dependent on the product ordered.

Furniture

Cancellations or amendments cannot be made once an order has been processed. Refunds and/or replacements will only be offered where a fault has been recognised by the Guernsey team. The order will be inspected at the time of delivery, and once the customer has signed to say that they are satisfied with the goods, a refund/exchange will not be offered.

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