Merpati Instruction on Refunds

Due to the cessation of all flights by Merpati Nusantara Airlines and pending a future announcement on when the airline might resume scheduled flight operations, Merpati has put the following steps in place to assist passengers holding tickets and flight confirmations on cancelled flights.

The telephone number for the Merpati Call Center of 0804 1 621 621.

Merpati is attempting, whenever possible, to book their passengers onto alternate flights flown by other national air carriers.

Passengers seeking rebooking should contact the Call Center and have their booking code number available to assist Merpati in identifying the original booking and seeking alternatives.

Passengers who cannot be rebooked on an alternate flight can obtain a refund of their tickets. Merpati advises that the refund process could take up to 30 days.

A Merpati Nusantara spokesman, quoted in the national media, has expressed regret apologized for the many inconveniences recent developments have cause to Merpati passengers.