Social services should be an authority to provide service and assistance of good quality for all people. It should be equitable and inclusive. It is the social services responsibility to comply with this and work as an inviting character so that everyone in the community feel welcome to the Social services. Research shows that transgender people are a particularly vulnerable group, as they violate the norms that there should only be two sexes and therefore I think it is particularly relevant for social services to work for an inclusive treatment of all, irrespective of gender, sexual orientation or ethnicity. I have therefore chosen to study individual social worker's thoughts on trans-concept, an inclusive approach and their experiences of how the organization works for the knowledge about transgender and approach. Based on queer and gender theory, I have therefore analysed the four interviews made with social workers who are employed in the social services. These theories is questioning and explaining the norms and beliefs that society has that there exist only two sexes. I chose to use my qualitative interviews to gain a deeper understanding of the social workers' experiences and thoughts. The result shows that social workers knowledge about transgender and their situations is low and that the organization is not actively working to increase this. The result also shows how society's norms and values influence the individual social workers' perceptions of gender, but that they would always try to keep it professional in the treatment of clients.