Porting your mobile number
from T-Mobile
to Vectone Mobile

How to switch from T-Mobile & take your mobile number
to Vectone Mobile

T-Mobile customer services can be contacted by either dialing 150 from a T-Mobile SIM, or 0207 362 0200 from another phone, to request your "Port Authorisation Code" (PAC) at the same time that you give your notice of leaving TMobile.

T-Mobile will provide your Porting Authorisation Code (PAC) either over
the telephone, by SMS text message or via email.

A PAC code is valid for 30 days. If you don't use it within thirty days it
will expire and you will need to request a new one.

Your T-Mobile account will remain active until your number
has been ported over to the new network. After the transfer is complete,
your T-Mobile account will be automatically closed.

T-Mobile must issue you with a PAC number within 2 working hours
of your request, or a reason for why it cannot be issued, in accordance with Ofcom's
"General Conditions of Entitlement". http://ofcom.org.uk

Once you have received your Port Authorization Code from T-Mobile,
take a look at the best
Vectone Mobile offer
that is suited to you. Many of the top mobile phone deals are available
exclusively online, directly from the network providers listed here.

Finally, provide your PAC code to your new Vectone Mobile mobile network operator
who will then be able to port your existing phone number from T-Mobile.
They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your contract before switching, otherwise you might
not be able to port over your number. Once you provide your new network provider with your
PAC code, your old account will automatically be cancelled when the number is migrated over.

Note: Credit on a PAYG (Pay-As-You-Go / Pre-Pay) account cannot be transferred and
any remaining credit will be lost after the switch over.

Joining Vectone Mobile

How to switch to Vectone Mobile & bring your T-Mobile number with you

The first step is to
sign up with Vectone Mobile
and get your SIM card.

Once you have done that, ensure you have the following information ready:

The expiry date of the PAC number (valid for 30 days from the date of issue).

The temporary mobile number from your new Vectone Mobile sim card.

You may also need the new SIM card number found on the back.

Contact Vectone Mobile customer support by dialing 322 from your VectoneMobile or on 0207 1790134 from any other phone. Alternatively you can send an SMS text message to 07574212555 with your PAC code followed by a space and then your new Vectone Mobile number. VectoneMobile will send an acknowledgement message confirming the date of transfer.

Note: You may lose network service for a short period on the day of transfer.
If this happens, turn your phone off and on occasionally, until you see the Vectone Mobile
signal on your mobile phone screen. This will indicate that the transfer is complete.

Visit Vectone Mobile online
for more information and their latest offers on mobile phone network deals.

About Vectone Mobile

Vectone Mobile is a mobile virtual network operator, powered in the UK by the Everything Everywhere (EE) network.

About T-Mobile

T-Mobile UK is a mobile network operator in the United Kingdom, owned by Deutsche Telekom since 1999, and originally launched as One2One.

In 2009, Deutsche Telekom and Orange SA announced that the T-Mobile network was to be merged with Orange UK in a joint venture with EE Limited to form the UK's largest mobile network.