TripAdvisor Traveler Rating:

1.05Cleanliness

1.05Location

1.05Rooms

1.05Service

1.05SleepQuality

1.05Value

1.05

“ABSOLUTELY HORRIBLE”

Aug 04, 2013Kathy R, Oklahoma City

This was the worst experience I have ever had at a hotel. The front desk "lady" told me that the room that I had booked and paid for was my preference not a guarantee. The room I reserved had two beds and the room I was given had one. When I explained that we needed 2 beds she told me to, "Shut up. Go to the room you were given or leave the premises, I don't care. I'm done with you." She also refused to call a manager. I don't think it was an accident that around 11:30 after we had gone to bed, the front door unlocked. The front desk had given someone a key to our room. Thank goodness we had the chain locked as well. She claimed it was a mistake. I will never stay here or at a hotel carrying this name. My advice to anyone considering this hotel, DON'T DO IT. I have never been treated so rudely!

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Valued Guest!,Thank you for letting us know about your experience and I hope that you would give us another chance to correct our mistakes.. We will work on fixing the issues pointed out to usWe are glad that the front desk was able to rectify this situation.If there is anything I can do please feel to contact me.Thank you
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