Cons:
Communication about the delay
Snacks has no variety. All too salty.

BOS

BUR

Mediocre 3.6

Pros:
Crew rallied through a tough flight — nonstop howling suffering child, cleaning up another one’s air sickness from pretty much and entire row.

Cons:
Arrived 5 hours late due to equipment failure/change of aircraft. Atop that a fuel stop was added due to headwinds.
JetBlue needs to do something about the entertainment system. Limited selection — watched THE most depressing movie (if the choices of movies is limited to 3 be upbeat) tiny screen

Cons:
Phone customer support was awful. My 1st flight was delayed so I was going to miss my connection. I needed to work with United to get re-routed. They were useless in finding flights, starting looking at flights starting in other states, took forever. I ended up getting help once I got to the airport

SFO

LAX

Okay 4.0

Pros:
Seats were spacious

Cons:
United lies about baggage fees. When booking off of kayak, they charge to assign a seat and they charge to carry on or check your baggage. BAIT and SWITCH.

SFO

DEN

Mediocre 2.0

Pros:
Nothing at all

Cons:
It could have been on any airline but United

IAH

LHR

Excellent 9.3

Cons:
Cabin temperature was set too high that caused dryness

EWR

MXP

Excellent 8.0

Pros:
Crew was great

Cons:
Not able to change our seat and I understood checked bag per person was included. The charged me 120 for two bagd

Pros:
Sat in the Key West airport for five hours because of delays. Somehow the other airlines managed to get their people on and off the island. Although they say they can’t land in a 25 mph crosswind we were watching the weather. It mostly stayed below 20 mph for hours before departure

BNA

DTW

Good 7.0

Pros:
Getting to my destination.

Cons:
Leg room, more room for carry on bags, coats, etc.

ATL

MSP

Excellent 10.0

Pros:
My flight was missed due to immigration taking almost 3 hours to get through the line. Delta went out of their way to make sure that I was able to get to my destination on a later flight as comfortable as possible.

Cons:
Maybe not traveling through Atlanta if there is immigration clearance involved. I was really slow.

Cons:
Flight delayed by 2 hours due mechanical issue
Missed connecting flight
Waited in line for 2 hours for a hotel comp.
had to pay 20$ to get to hotel because there was no shuttle
Still stuck in Dallas.
Never made it to Sam fran.
Extremely disappointed
I expect compensation

Cons:
Being delayed and the process of dealing with the delays was a real headache

RKD

BOS

Excellent 10.0

Pros:
It is always a pleasure to fly with Cape Air. The staff especially in Owls Head are phenomenally nice and helpful.

STL

UIN

Good 6.0

Pros:
The pilots were really friendly, the plane was comfortable, and the trip was short. Nice take off and landing. Very smooth.

Cons:
The lady behind me kept showing my seat around and pulling on my hair. Apparently she didn't have enough room or something because it lasted the whole 45 minutes. We hit some turbulence which was pretty rough but not terrible. would have been nice to have arm rests. Also boarding and take off was late and which made me late to my appointments.

SJU

STT

Okay 4.6

Pros:
The view from PR to St Thomas was amazing!

Cons:
The departure was late for no apparent reason that complicated my meeting with family members in St Thomas.

Cons:
Plane was small and uncomfortable.
The plane was again delayed. 4 flights with United. ALL 4 delayed.

EWR

MXP

Excellent 8.0

Pros:
Crew was great

Cons:
Not able to change our seat and I understood checked bag per person was included. The charged me 120 for two bagd

SFO

LAX

Okay 4.0

Pros:
Seats were spacious

Cons:
United lies about baggage fees. When booking off of kayak, they charge to assign a seat and they charge to carry on or check your baggage. BAIT and SWITCH.

MCO

LAX

Mediocre 3.0

Pros:
The flight was on time... that is about all...

Cons:
Too late to download app once on plane so stuck for hours without entertainment on a long flight. They wanted to charge for most everything. First class was not as good as economy on other airlines. I have no idea why anyone would select United on purpose. I know I will not pick them again...

Cons:
My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole

SLC

JAC

Excellent 8.0

Pros:
It was a quick service

Cons:
Better food

BNA

DTW

Good 7.0

Pros:
Getting to my destination.

Cons:
Leg room, more room for carry on bags, coats, etc.

MSP

AMS

Okay 5.0

Pros:
Crew are not friendly and I didn't have proper food. I have not asked to choose meal. I thought I can tell in flight that I want veg meal.

Cons:
Since rools are changing in international travel. You should inform the new tools to the customer.

Pros:
Boarding process was really unsmooth here as well. Little delayed. Thankfully this crew was really polite. And not screaming at people this one flight.

Cons:
Ether bursting process.

SAN

LAX

Excellent 8.0

Pros:
The crew were lovely and the entertainment was wonderful.

Cons:
Small space once passenger in front of you lowers their seat back. Difficult to get in and out of my seat like that

DFW

LAX

Good 7.5

Pros:
Crew was fine, nothing spectacular.

Cons:
Paid extra for exit row on A321 - scam for AA to charge extra for this row, there is no extra leg room

MIA

ATL

Mediocre 2.0

Pros:
Not one thing. AA promised us a hotel. No we did not get that. And because I changed my flight on the phone (cause stuck in airport) said we we were supposed to stay there. We were not Compensated with a food voucher. I was supposed leave St Lucia though Miami and I am disappointed

Pros:
Non stop flight. The crew went out of their way to help us enjoy the flight. Food was available during most of the flight. The crew was friendly and enjoyed helping us get to our vacation

Cons:
The entertainment system. I started watching a movie but couldn’t finish. Once the movie stoped I could not restart it.

EWR

MXP

Excellent 8.0

Pros:
Crew was great

Cons:
Not able to change our seat and I understood checked bag per person was included. The charged me 120 for two bagd

BZN

SFO

Excellent 8.0

Pros:
Not the flights problem that I have sciatic issues and get very unconfortable, not going to lie I was more uncomfortable than I thought I’d be. Bathrooms were clean and staff was wonderful! Besides the long flight and my own back issues, great flight.

Cons:
If I upgraded to first class!

POP

EWR

Excellent 8.0

Pros:
Entertainment and flight in general.

Cons:
The seats suck!!! Very little comfort

EWR

MEX

Good 6.0

Cons:
I will never arrive to this airport again. It’s too difficult to go to manhattan (especially on Sunday) it’s not worthy to save a few bucks to spend more than one hour in the taxi

Pros:
Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!

Cons:
Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!

ATL

EZE

Okay 4.0

Cons:
My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole

JFK

BTV

Good 6.0

Cons:
More room.

DFW

LAX

Okay 4.0

Cons:
original, non-stop flight was delayed by 6 hours; was able to get rebooked to another flight but was still 2 hours delayed and my bag arrived another 2 hours after me, ending in a 4 hour delay over all. paid for a non-stop and ended up with a layover.

SLC

DEN

Okay 5.5

Pros:
great crew!

Cons:
luggage. what a nightmare. I waited 30min for my luggage (after a delayed flight) only to be told by a fellow PASSENGER that some of our luggage was directed to a FRONTIER CAROUSEL. I then had to wait by that carousel till I found it. so much for "bags in 20min guaranteed"

Cons:
Flight delayed by 2 hours due mechanical issue
Missed connecting flight
Waited in line for 2 hours for a hotel comp.
had to pay 20$ to get to hotel because there was no shuttle
Still stuck in Dallas.
Never made it to Sam fran.
Extremely disappointed
I expect compensation

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