Once processed, orders will be dispatched via UK mail and delivered within three to five working days. We dispatch orders between 9AM to 5PM Monday to Thursday and 9AM to 4PM Fridays. We can also take requested delivery times via telephone, so if there is a specific time that you need your product delivered, please phone 01355 573 173 before you order to arrange.

If for any reason you are not satisfied with your purchase, Concept Northern will endeavour to help rectify this. Please contact us on 01355 573 173as soon as possible. Please also read the Delivery & Returns section of the website for additional guidance. You can find the Delivery & Returns section here.