Policies & FAQ

Hostel Detroit Policies to note:

Our office hours are 9am till 7pm. Call us at 313-451-0333 if you have any questions. Please leave a message and we will return your call as soon as possible.

All reservations requests are subject to availability and reservations must be completed before your arrival.

You will receive an email invoice/receipt for your booking upon completing your reservation.

You will receive an individualized code for our front door separately.

Hostel Detroit does not allow pets.

Kitchens are self service, please clean as you go!

Check in time is between 1 & 9 PM. Check out time is 11AM.

Housekeeping begins at 11am.

Luggage can be kept at the hostel after checkout

Lockers with combination locks are available for valuables at no cost (Please bring your own lock!)

Cancellation Policy

24 hour notice via email (reservations@hosteldetroit.com) is required for cancellation requests. Cancellations may be made at no charge up until 24 hours before your arrival time. Cancellation requests made with less than 24 hours notice will be charged for the first night’s stay.

Large groups of 8+ require 7 days notice for cancellation requests to be eligible for a refund.

FAQ:

Where can I park my car? Parking is free on the street (your car will be fine as long as you don’t leave valuables in eyesight) or you can pay $5 per day to park in the gated lot behind the hostel.

Is the North Corktown neighborhood safe? Yes, the North Corktown neighborhood is safe – there are many wonderful neighbors who look out for eachother and will be looking out for you! Be mindful, talk with neighbors about their opinions and ideas on Detroit, and ask them for their stories. They’re very outgoing, frendly, resourceful, interesting people!

Ok, I made it to Detroit. How do I get to the hostel? Check out our GET HERE page. It will tell you everything you need to know.

Is Greater Detroit safe? Yes, it’s safe if you’re smart – like all major cities. Be aware of your surroundings, be careful with your money, and be respectful of strangers. Look people in the eye and say hello! If you have any questions about safety in Detroit, please ask us.

Is Detroit safe to walk around / bike around? Yes. When biking, bike on the street, use hand signals, wear a helmet. We’ll even rent you a bike for $20 a day. When walking, stick to populated, well-lighted areas at night. Trust your instincts!

What’s the security system for Hostel Detroit? The front door is locked at all times. To enter the building, you must have a pin # that you receive via email after submitting payment for your reserved bed / room. Please call (313) 451-0333 if you have questions.