I bought a hat from Tilley Endurables 17 years ago. It was sold with a lifetime guarantee. It was a great hat, had a lot of hard wear over the years and was a treasured possession. Last winter the fabric split. I contacted Tilley at its UK head office in Cornwall and spoke to a very helpful person. I sent the hat back and received another within the week. Fantastic service.NP, Taunton

This is not the first letter we have received about Tilley, who do indeed guarantee their hats for life. At around £60 each they are not cheap but, as you say, that is fantastic service. Long live Tilley, which is a Canadian company. It's good to know that some companies still treat customers in this way.

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