Intake Coordinator
Salary

Intake Coordinators in the United States can expect wages of $15.07 per hour on average. Earnings generally vary between $11.13 per hour and $21.30. Geographic location and experience level each impact pay for this group, with the former having the largest influence. The vast majority (89 percent) of Intake Coordinators who took the survey are female. Most Intake Coordinators report high levels of job satisfaction. Just over a fifth of professionals in this line of work do not receive benefits; however, a fair number report medical coverage and the greater part claim dental coverage as well. The data for this snapshot was collected from individuals who took PayScale's salary survey.

XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).

XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).

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Job Description for Intake Coordinator

The intake coordinator is a front-desk individual employed in a health care facility. These coordinators are responsible for the admission and registration of incoming patients, and they are often the first employee patients encounter. The intake coordinator makes sure that all required patient information is received and processed and that appointments are made with the proper medical personnel. The intake coordinator is also often tasked with clerical duties such as managing paperwork, handling data entry, engaging with insurance companies over claims, and answering phones.

Individuals in this position should be able to work in a fast-paced environment and have the time-management and multitasking skills necessary to perform a variety of duties concurrently. Speaking with and collecting information from patients requires strong interpersonal skills and attention to detail. The intake coordinator should also have a solid understanding of the medical or care environment and knowledge of its clerical functions. In some environments, such as hospitals, working hours may vary widely. The ability to operate basic computer software is also necessary.

The Professional Association of Health Care Office Managers (PAHCOM) offers a certification program for intake coordinators; this certification or an associate's degree in a medical discipline such as data entry, medical staffing, or office management is a typical requirement for this position. Obtaining a bachelor's degree in a relevant field may enhance employment prospects and advancement opportunities.

Intake Coordinator Tasks

Review referrals and verify all physician information.

Initiate contact to gather required clinical and demographic data from patient and sources.

Determine need for case management intervention.

Schedule assessments and complete necessary paperwork.

Common Career Paths for Intake Coordinator

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Intake Coordinators often transition into upper-level roles like Licensed Practical Nurse, for which the average compensation is $37K per year. A common career progression for an Intake Coordinator is to become a Non-Profit Organization Program Coordinator or an Office Manager. Compared to Intake Coordinators, the first group earns $2K more on average, and the second group earns $2K more.

Intake Coordinator Job Listings

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Popular Skills for Intake Coordinator

This chart shows the most popular skills for this job and what effect each skill has on pay.

Intake Coordinators report using a pretty varied skill set on the job. Most notably, skills in Counseling, Customer Relationship Management, Customer Service, and Insurance are correlated to pay that is above average. Skills that seem to negatively impact pay include Electronic Medical Records, Data Entry, and Insurance. Most people skilled in Customer Service are similarly competent in Insurance.

Pay by Experience Level for Intake Coordinator

Median of all compensation (including tips, bonus, and overtime) by years of experience.

For Intake Coordinators, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. Although individuals who have less than five years' experience earn $32K on average, people with five to 10 years benefit from a notably larger average of $36K. Intake Coordinators who work for 10 to 20 years in their occupation tend to earn about $39K. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $41K on average.

Pay Difference by Location

For Intake Coordinators, location is an influential factor in determining pay. Three cities in California — San Francisco, Los Angeles, and Sacramento — not only offer salaries upward of the national average, but are the highest-paid American cities for those in the field. In Miami, salaries are 15 percent below the national average and represent the lowest-paying market. Not at the bottom but still paying below the median are employers in Tampa and Dallas (9 percent lower and 7 percent lower, respectively).

Intake Coordinator Reviews

What is it like working as an Intake Coordinator?

Intake Coordinator in Salem:

"I evaluate new potential clients for mental health services."

Pros: Giving back to others and helping people help themselves.
I love the culture here and the mix of individuals we see daily.

Cons: That the amount of time to get the amount of work done is never enough.

Intake Coordinator in Scottsdale:

"Details, Details, Details."

Pros: I love analysis, data entry, data management, etc. I enjoy what I do everyday.

Cons: Our intake coordinators handle more than others in our field. We are a small company with a large census, so reporting and other pressures are constantly stacked against us.