Häufig gestellte Fragen

· Voraussetzungen

There are no prerequisites for this course.

Themenkreis

In this 4-day instructor-led course, you learn about business process management (BPM) process analysis and improvement methods and techniques, and how to make their organizations and business units process-oriented.

This interactive course uses a collaborative learning environment to teach best-practice processes that help organizations with the decomposition of a business unit or group within an enterprise. The course also offers hands-on demonstrations, and uses student-supplied processes as a case study for exercises designed to reinforce the concepts and skills covered in the lectures.

The course begins with an overview of business process management and change management concepts. You learn about managing upstream and downstream impacts and the cross-functional importance of processes to the overall objectives of an organization. The course explains important concepts and activities such as process analysis, process improvement, working with as-is and to-be processes, Business Process Modeling Notation (BPMN), and identifying and working with key performance indicators (KPIs).

In addition, the course introduces you to IBM Blueworks Live, which is a software as a service (SaaS) offering that can help organizations quickly document and improve business processes by enabling collaboration and process automation in a secure, cloud-based environment.