Call anytime to accessAddictions, Mental Health
& Crisis Services

Waterloo - Wellington

1 844 437 3247 (Here247)

TTY: 1-877-688-5501

Services and Programs

Here 24/7 is your link to the addictions, mental health and crisis services provided by 12 agencies across Waterloo Wellington. All you need to do is reach out to us. We do the intake, assessment, referral, crisis, waitlist and appointment booking work for these important programs.

The following services and programs are accessible through Here 24/7:

Information, Assessment and Referral

Provides an understanding of a person’s needs, recommendations on treatment options and connects people to available services and supports.

Crisis Assessment

Provides response to people who are at risk of hurting themselves, or someone else by conducting thorough crisis and risk assessment, providing crisis intervention and connections treatment services and other supports.

If someone is in crisis please call 1-844-HERE-247 (437-3247) immediately!

Support Coordination

Provides people with a primary worker who figures out what they need, makes a resilience and recovery plan, offers support in the community, and makes connections to services and supports.

Court Support & Diversion

Provides support for people who have come in contact with the criminal justice system. Court Support provides people and their families with supports if they are required to be in court. Diversion provides people with alternatives to criminal sanctions, such as appropriate community based treatment and supports with the goal of minimizing future contact with the justice system.

Community Counselling & Treatment

Provides individual /group counselling and other treatment services to support people and their families/significant others in building positive skills, reaching their goals, and improving their quality of life.

Support Within Housing

Provides supports for people to access and maintain housing, including access to housing units with up to 24-hour supports, rent supplements, hands-on assistance with daily living, advocacy and navigation of landlord/tenant issues.

Day/Evening Treatment

Provides structured, scheduled program of treatment activities (typically provided five days or evenings per week) to support people in building positive skills, reaching their goals, and improving their quality of life.

Residential Treatment

Provides a scheduled program of treatment activities while a person resides on-site to assist with developing and practicing skills to manage substance use and related problems. People also have 24 hour access to support.

If you have any concerns,
we hope you’ll get in touch. We’re Here 24/7.

Periodically, Here 247 randomly calls people who have used the service to ask if they would like to give feedback on their experience. This allows us to learn ways to improve the service and ensure that you have had the best possible service experience. If we contact you, you are free to agree or decline participation in our phone survey – it is entirely up to you. Agreeing or declining to share your experience will in no way impact your current or future ability to access services.