Return Policy

Notes About Returns

Dealing with returns is very expensive! Return shipping fees, staff time, fees, filing, restocking, improper return boxing... the list goes on and on. We are attempting to keep our prices as low as possible for our customers and still keep the doors open. In order to do this we have to have a very strict return policy.

PLEASE DO NOT PLACE AN ORDER FOR ANY OF OUR PRODUCTS UNLESS YOU ARE VERY SURE THAT IT IS WHAT YOU WANT. If you are ordering an item that you have questions about please contact us before ordering! We love answering questions about the products and we do not want you to receive a product that you are not happy with and can't use. We are open 7 days a week so please take a moment and contact us. We are all professional artists and crafters on staff here and can help you.

Our motto is "Let's get it right the first time!".

RETURNS- MISTAKES!

If you need to return for the following reasons we will always accept your return:

1. Product arrived damaged

2. We sent incorrect item

3. Item not as described

4. Product is defective

5. Box arrived late due to UPS shipping delays and you no longer need the order.

For any of the above reasons we will accept a return and we will pay return shipping (if #5 is due to an "Act of God" we will not pick up the return shipping). You need to Contact Us within 14 days of receiving your order and let us know about the problem (please open your box the day it arrives, not the day you need to use the product!).

RETURN SITUATION 1:

If you need to return for the following reasons we will always accept your return:

1. Your order is under $200.00

2. You no longer need the item(s)

3. You do not like the item(s)

4. You ordered the wrong item(s)

For any of the above reasons we will accept a return. You will need to pay for the return shipping plus a 20% restocking fee. If you received free shipping on your order, that amount will be deducted from the refund you receive. All items must be in un-used/unopened condition and resellable. You have 30 days (firm) to contact us about the return. You will need to carefully pack the box and insure it against damage. If it arrives here damaged you will need to file a claim. Please Contact Usprior to returning (no exceptions).

RETURN SITUATION 2: NO

If you need to return for the following reasons we will NOT accept your return:

1. Your order is over $200.00

2. You ordered bulk units (more than 4 pks or 3 sheets)

3. You ordered custom items

4. You ordered in bulk but did not order samples or contact us

For any of the above reasons we will not accept a return. If you plan to buy in bulk from us please take the time to contact us about the product(s) before you order. If samples are offered please get some. If you cannot afford the samples contact us and we will send them to you at no cost (serious inquires only). If you think you do not have time to get samples just think about how much of a rush you will be in if you get a product you cannot use! We are open 7 days a week and respond quickly to phone, messages, email and chat. Here is our contact page: Contact Us

Exception: If you want to do a straight exchange and are willing to pay shipping we can sometimes arrange an exchange. Give us a call and we can see what we can do.

Something To Think About:

It is not environmentally friendly to have boxes going back and forth. The most eco-friendly way to shop is to make sure that you are getting what you want/need the first time. Shipping fuel is expensive in more ways than one, and wasting it has a drastic impact on our precious planet. Be kind to your planet and please contact us if you are unsure of a product.

We are VERY accessible 7 days a week so please take the time to contact us with questions before ordering. We want you to be happy with every item you order!

Call (888) 833-7501 or here is a link to our contact page for more options.

Exchanges:

We do not offer exchanges

If you qualify for doing a return based on the above please initiate a return and place a new order for what you need. When we receive your return we will issue the appropriate amount due.

Lost Box/Theft:

If your UPS or USPS box is stolen off your porch or was never delivered, it is covered by insurance. The first step is to check all around your house to make sure the delivery person did not leave it in a bush, carport, garage etc. If it is a Priority Mail box then please visit your local post office with your tracking number. The second step is to contact us in writing so we can contact UPS or USPS and put in a claim. It usually takes 8 days to get a claim approved with UPS and 30 days for USPS.

We need to hear from you asap! There are time limits to filing claims so please contact us within 14 days of your box being overdue.