Cause

Diagnosing the problem

Check under Search > Results Format which attributes are listed under Chosen Attributes.

Resolving the problem

Procedure:

The following steps will help resolve the issue.

Caution! This action creates an index across all databases for the installation. This can take time to process, and search results may be incomplete while the index is rebuilding. Contact Rational Client support if you want to verify the index before you attempt a rebuild.

For Rational Change 5.2, remove the files below from wsconfig/system and index directories:

rm create.tmr enabled.tmr searchInformation.dat search.lock

rm -Rf index

Any .redo or .idx files in the system directory exist due to a failed recreate and would not exist if an index generation had succeeded.

For Rational Change 5.3 and 5.3.1, remove the same files from the wsconfig/search and index directories.

Log into Rational Change as the admin user

Navigate to the Administration > Search > Status tab

Click on Regenerate Index

If the Regenerate Index and Update Index buttons are missing, then rename or delete following file in Rational Change 5.2:

NOTE: It is possible to create the index from the command line using a Perl Script. For example: Consider the following debug script to create the search index: create_change_index.pl

Disclaimer

All source code and/or binaries included in this document are referred to here as "the Program". IBM is not providing program services of any kind for the Program. IBM is providing the Program on an "AS IS" basis without warranty of any kind. IBM WILL NOT BE LIABLE FOR ANY ACTUAL, DIRECT, SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF IBM, OR ITS RESELLER, HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.