I am glad that you are taking a pro-active approach to resolving this issue.

i never disputed the fact of the refund, i never got a full month before the server went offline without any notice and then they cited a hardware failure (as i stated 3 on the same node) and then it become a legal issue with their datacentre.

so it was either a 3rd hardware failure or a legal issue with DC, which actually turned out to be that burstnet suspended then terminated their servers.

so why lie to their clients, luckily i was only using this as a DNS only server, so no angry clients wondering where their sites had gone.