Common Questions

Your first step is to contact CitiMortgage
. Also, consider other resources to help you repay your mortgage. Can you reduce your expenses? Can you earn additional income with a second job? Or borrow money from a family member or other sources that can be applied to your mortgage loan?

Also, if your financial difficulty stems from a military wage earner who has been deployed to active duty, the Servicemembers' Civil Relief Act of 2003 (SCRA) provides important rights. SCRA covers a variety of issues including mortgage interest rates and foreclosure.

You can contact an experienced CitiMortgage Homeowner Support representative at (866) 272-4749†. This representative can assist you in programs that may be available to you and also help answer any questions that you may have.

You can also contact a Mortgage Representative at 1-866-915-9417 or mortgagehelp@citi.com*. There is no charge for these counseling services.

Contact CitiMortgage as soon as you know you are having problems paying your mortgage. Don’t wait for foreclosure to begin on your home (See Trouble Making Payments). You may qualify for options to help you remain in your home or alternate options if you prefer not to stay in your home.

Once a foreclosure proceeding is initiated, certain documents are a matter of public record and anyone can review the information that is filed with the court. Investors, bankruptcy attorneys, for-profit foreclosure prevention specialists and real estate professionals, who may not be acting in your best interests, all have access to it. As a result, you may receive communications from them regarding your personal situation. If you provide authorization to these third party companies they work directly with CitiMortgage to find a workout option available for you, however they charge for their services.

By contacting CitiMortgage you are able to work directly with a specialist who can offer you assistance at no cost.

Both foreclosures and deed-in-lieu (where the lender accepts the deed to the property to avoid having to foreclose) are damaging to your credit and will be reflected on your credit report for seven years. If your credit report shows a foreclosure or deed-in-lieu, you may have trouble obtaining new credit for at least a few years. You may, however, include a written statement on your credit report that explains any hardships that led to the foreclosure.

For more information about how foreclosure affects your credit you can contact any one of the three major credit bureau reporting agencies.

Even though buying a home after a recent foreclosure is possible, most lenders will not approve a mortgage loan immediately following a bankruptcy or foreclosure. If you want to buy a home in the future, focus on rebuilding your credit by paying all your bills on time. After you have established a history of on-time payments, you should be in a better position to shop for a mortgage loan.

Your lender and CitiMortgage decide on a case-by-case basis whether or not you will be required to pay the difference between what your foreclosed home sold for and what you owe on it. At the end of the year, a 1099 may be issued for the deficiency balance. You should contact your tax advisor to discuss how this may affect you.

If you live in the property, CitiMortgage will assign an eviction attorney to your case. The eviction attorney should be able to let you know when you need to vacate the property. If you do not know who the eviction attorney is, contact CitiMortgage at (866) 272-4749†.

Walking away from your property is not a good choice. Contact CitiMortgage to speak with an experienced representative who can assist you with options if you can no longer afford to stay in your home. If you abandon your property, you may not qualify for assistance and your credit will suffer.

Your first step is to contact CitiMortgage
. Also, consider other resources to help you repay your mortgage. Can you reduce your expenses? Can you earn additional income with a second job? Or borrow money from a family member or other sources that can be applied to your mortgage loan?

Also, if your financial difficulty stems from a military wage earner who has been deployed to active duty, the Servicemembers' Civil Relief Act of 2003 (SCRA) provides important rights. SCRA covers a variety of issues including mortgage interest rates and foreclosure.

You can contact an experienced CitiMortgage Homeowner Support representative at (866) 272-4749†. This representative can assist you in programs that may be available to you and also help answer any questions that you may have.

You can also contact a Mortgage Representative at 1-866-915-9417 or mortgagehelp@citi.com*. There is no charge for these counseling services.

Contact CitiMortgage as soon as you know you are having problems paying your mortgage. Don’t wait for foreclosure to begin on your home (See Trouble Making Payments). You may qualify for options to help you remain in your home or alternate options if you prefer not to stay in your home.

Walking away from your property is not a good choice. Contact CitiMortgage to speak with an experienced representative who can assist you with options if you can no longer afford to stay in your home. If you abandon your property, you may not qualify for assistance and your credit will suffer.

Once a foreclosure proceeding is initiated, certain documents are a matter of public record and anyone can review the information that is filed with the court. Investors, bankruptcy attorneys, for-profit foreclosure prevention specialists and real estate professionals, who may not be acting in your best interests, all have access to it. As a result, you may receive communications from them regarding your personal situation. If you provide authorization to these third party companies they work directly with CitiMortgage to find a workout option available for you, however they charge for their services.

By contacting CitiMortgage you are able to work directly with a specialist who can offer you assistance at no cost.

Both foreclosures and deed-in-lieu (where the lender accepts the deed to the property to avoid having to foreclose) are damaging to your credit and will be reflected on your credit report for seven years. If your credit report shows a foreclosure or deed-in-lieu, you may have trouble obtaining new credit for at least a few years. You may, however, include a written statement on your credit report that explains any hardships that led to the foreclosure.

For more information about how foreclosure affects your credit you can contact any one of the three major credit bureau reporting agencies.

Even though buying a home after a recent foreclosure is possible, most lenders will not approve a mortgage loan immediately following a bankruptcy or foreclosure. If you want to buy a home in the future, focus on rebuilding your credit by paying all your bills on time. After you've established a history of on-time payments, you should be in a better position to shop for a mortgage loan.

Your lender and CitiMortgage decide on a case-by-case basis whether or not you will be required to pay the difference between what your foreclosed home sold for and what you owe on it. At the end of the year, a 1099 may be issued for the deficiency balance. You should contact your tax advisor to discuss how this may affect you.

If you live in the property, CitiMortgage will assign an eviction attorney to your case. The eviction attorney should be able to let you know when you need to vacate the property. If you do not know who the eviction attorney is, contact CitiMortgage at (866) 272-4749†.

Walking away from your property is not a good choice. Contact CitiMortgage to speak with an experienced representative who can assist you with options if you can no longer afford to stay in your home. If you abandon your property, you may not qualify for assistance and your credit will suffer.