Etihad Cargo recognised with top international customer care honours

Etihad Cargo, the freight division of UAE flag carrier Etihad Airways, has been awarded the ‘Air Cargo Industry Customer Care Award’ at the 2014 Air Cargo Week (ACW) World Air Cargo Awards.

The award, voted by Etihad Cargo customers, was presented
recently to David Kerr, Etihad Airways Vice President Cargo, at ACW’s annual
cargo industry awards ceremony held in Shanghai, China.

Etihad Cargo was lauded for having a defined and
measureable customer care policy, a proactive approach to customer service and an
effective strategy for problem resolution.

“Our customers and their cargo needs are at the heart
of the Etihad Cargo business model, and the industry’s recognition is a
reflection of what continues to keep us ahead,” Mr Kerr said.

“This award is also testament to our continuous focus
on new and existing customers, how they put their trust in us, how we manage
these important relationships and our strategy of continuing to innovate with
our leading edge customer-targeted cargo solutions.

“Listening, being flexible and ready to adapt at a
moments notice to constantly changing customer needs will remain a hallmark of
what keeps Etihad Cargo on top and the number one choice for customers.

“As a global cargo operator, we look forward to working
ever closer with our customers in the years ahead and always being on hand as a
trusted partner to drive value for their businesses.”