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Airline passenger experience in the U.S.

Airline passenger experience in the U.S.

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Statista Dossier about U.S. airline passenger experience

This dossier presents graphs and tables about the experiences of airline passengers in the U.S. The dossier focuses on indicators, including delays and cancellations, the cost of flying, bag mishandling and the number of complaints received by airlines.

Table of contents

1. Status of air travel

Air travel frequency in U.S. 2017

Share of air travelers by reason to fly 2017

Americans who travel by air for leisure trips, by age 2017

Americans who travel by air by travel class 2017

2. Customer complaints

Americans who travel by air - preferred way of contacting their airline 2017

Americans who travel by air - satisfaction of airline contact options 2017

Customer complaints in the U.S. airline industry by category 2017

U.S. airlines by rate of customer complaints 2017

3. Cancellations and flight delays

Cancellations - U.S. air carriers 2000-2017

Major U.S. air carriers - late arrivals 2000-2017

Punctuality rate of airlines in North America 2017

Punctuality of regional airlines in North America 2016

4. Ease of travel

Air passengers' preferences for booking tickets 2017

How often Americans book their flights on smartphones when traveling 2017