Video Update

Frequently Asked Questions

Cleaning & Safety Measures

We’re committed to upholding the highest standards of cleanliness by using CDC-recommended and EPA-approved products to clean our homes. We’re ensuring that our house cleaners continue to pay special attention to frequently touched surfaces including tables, faucets, railings, and doorknobs. The safety and well-being of our guests are a top priority and the cleanliness of our homes is something we take very seriously.

Our Field Supervisors perform routine quality assurance audits to ensure that cleaning and inspection processes are followed. For reservations that include linens, beds will be made with fitted sheet, flat sheet and pillow cases only. In an effort to limit contact with your bedding, other bedding will be placed in the closet of the bedroom, including extra pillows, shams, comforters and blankets.Click here to learn more about our cleaning procedures in response to COVID-19.Click here to learn more about our cleaning procedures in response to COVID-19.

In order to limit contact with personal use items, beds will be made with fitted sheet, flat sheet and pillow cases only. Blankets and/or Comforters will be placed in the closets and will not be on the beds. We encourage you to bring your own warmth layer. If you would like to use the blanket or comforter in the closet, please launder prior to using.

Sheets and towels are laundered in a highly automated and sophisticated commercial laundry facility, where they are wrapped in plastic immediately after laundering. Beds are made by our housekeepers who are instructed on proper handling of laundry.

Pools and hot tubs are cleaned and chemically treated prior to each guest's arrival, as well as a midweek chemical check. The CDC has stated there is no evidence that COVID-19 can be spread to humans through the use of pools, hot tubs or spas, or water playgrounds. Proper operation, maintenance, and disinfection (e.g., with chlorine and bromine) of pools, hot tubs or spas, and water playgrounds should inactivate the coronavirus that causes COVID-19.

Clean face masks (either cloth or disposable surgical type) and gloves must be worn by employees while inside of homes and while interacting with guests, owners, or vendors outside of the office. In addition, Employees may not enter occupied homes until the guests have relocated to a separate, distant area within or outside of the home.

Like many places in the United States, all shoppers should expect to see changes in product availability at grocery and retail outlets as supply chain demand fluctuates across the nation. If possible, visitors should bring essentials with them, including paper and sanitizing products and non-perishable groceries.

Phase 1 of the Governor’s three-phase plan to reopen North Carolina amid the COVID-19 coronavirus pandemic commenced on May 8 at 5:00pm. The Stay at Home Order remains in place with some modifications. For example, during Phase 1, more businesses can open and people are allowed to venture out for more reasons. In the same manner as those currently in place at grocery and hardware stores, businesses that do open must implement social-distancing and cleaning rules. State parks can also open, but with limits on the number of people who can gather. Details can be found here.

Outer Banks businesses must follow NC state guidelines.

Many local restaurants are offering takeout and delivery, even ones that do not normally offer these services! If you have a restaurant in mind, we suggest calling them or checking their Facebook pages/websites for more information.

Yes! We are currently accepting new reservations from May 16th onward. The easiest and quickest way to book is to book online. We are also available by texting (252) 888-2598. Click here to start your search!

We would love the opportunity to try and find a solution that works for your group and the homeowner. These are the steps to take, in order:

Begin the re-market process in an attempt to get the home/week re-rented. We have already seen an influx of guests who are interested in booking an Outer Banks vacation

If you have purchased travel insurance, start the claim process. If you have questions, contact Generali Global Assistance at 866-999-4018 and reference plan code G-332CSA.

If the re-market process and/or travel insurance claim is unsuccessful, you may be able to reschedule your vacation for a future week(s) in the same house pending owner approval.

If your arrival date is prior to 5/16/2020, your reservation is affected by the Outer Banks bridge closure and you are eligible for a refund. If you prefer to switch your travel dates instead of the refund, please contact our office.

Given the unique and rapidly changing nature of this situation, we are handling each reservation individually. We understand one solution may not work for everyone. Rest assured we are doing our best to help each and every guest as we all navigate these uncharted waters together.

If your arrival date is before 5/16/2020, your reservation is affected by restricted access to the Outer Banks. You will receive a refund of all monies paid. The refund will include the rental fee, home service fee, taxes, and travel insurance (if purchased), and will be processed on the Monday following the last day of your scheduled vacation.

If you prefer to reschedule your vacation for a future week(s) in the same house instead of a refund, please contact our office.

Since we are not licensed insurance agents, and due to the unique nature of this situation, all travel insurance-related questions should be directed to Generali Global Assistance 866-999-4018. Please reference plan code G-332CSA. We also encourage you to read Generali’s position statement regarding COVID-19 coverage.

The refund is processed once the departure date has passed. Refunds include all monies paid for the vacation including the rental fee, home service fee, taxes, and travel insurance (if applicable).

All monies will be returned to the leaseholder and any additional payers via the method of the original payment. If the rental amount was paid electronically, via credit card or eCheck, the refund will be processed through our third-party processor. If the original payment was via paper check, monies will be returned via paper check.

Our team is working hard to process all refunds within 15-30 days of the departure date. However, it may take additional time for the financial institutions to finalize the refund and post to your credit card account or deposit to your bank account.

Travel Insurance Information

Current Beach Conditions

�

Previous Bulletins

BULLETIN #14

Coronavirus (COVID-19)

Wednesday, May 06, 2020 12:56 PM

The Outer Banks will reopen to visitors on Saturday, May 16th.

Dare County, in coordination with Hyde and Currituck Counties, will lift restrictions on entry for visitors beginning Saturday, May 16 at 12:01 AM. Law enforcement continues to enforce entry restrictions until then.

BULLETIN #13

Coronavirus (COVID-19)

Monday, April 27, 2020 5:48 PM

Travel restrictions remain in place with no set reopening date yet. There has been a change to Currituck's County's previous statement.

Currituck and Dare counties have announced they will now work together on a coordinated reentry date for visitors to the Outer Banks. As such, Currituck County will remove the May 15th date from their State of Emergency and will move forward with a coordinated plan between the two counties.

Following the Governor’s action with regard to the statewide Stay at Home Order, which has been extended to May 8, Currituck and Dare County officials will meet again to establish a timeline for visitor entry to the Currituck and Dare Outer Banks. A joint announcement will be made once a date has been agreed upon. No date has been issued yet.

We continue to experience historically high call and email volume. We apologize for the longer than normal wait times, but please know our team is working hard to help each and every guest. If you are not traveling within the next two weeks, we ask that you contact us closer to your trip to allow us to prioritize those with more immediate travel plans. In the meantime, please stay tuned to our website or local county websites for the most up-to-date information.

BULLETIN #12

Coronavirus (COVID-19)

Tuesday, April 21, 2020 7:24 PM

Travel restrictions are still in place on the Outer Banks with no opening date yet, however, the counties have begun to plan for reentry.

Currituck County will begin to allow non-resident property owners access this Thursday, April 23rd. Currituck County has anticipated May 15th re-entry for visitors, but will re-evaluate on May 4th to confirm. For more details, please visit Currituck County's website.

Dare County will offer tiered reentry for non-resident property owners based on last name beginning on Monday, May 4th. At this time, there has been no date set for visitor reentry. Dare county will address visitor access at a future date to allow for necessary syndromic surveillance and monitoring of resource availability. Dare County’s Stay Home - Stay Healthy order has been extended to May 22, 2020. For more details, please visit Dare County's website.

In addition, all individuals in Dare County are now required to wear a mask or cloth face covering in public settings where other social distancing measures are difficult to maintain.

It is important to remember that these dates are still subject to change. We will continue to share updates as new information becomes available.

We continue to experience high call volume. It is important to us that everyone gets the assistance they need. If you are not traveling within the next two weeks, we ask that you contact us closer to your trip to allow us to prioritize those with more immediate travel plans. In the meantime, please stay tuned to our website or local county websites for the most up-to-date information.

BULLETIN #11

Coronavirus (COVID-19)

Friday, April 17, 2020 3:29 PM

We are currently experiencing high call volume. It is important to us that everyone gets the assistance they need. If you are not traveling within the next two weeks, we ask that you contact us closer to your trip to allow us to prioritize those with more immediate travel plans.

Travel restrictions are currently still in place on the Outer Banks that deny access to non-residents. At this time, we do not know when the bridge may be open again. In this time of uncertainty, we are doing everything we can to make sure you, our valued guests and extended Twiddy family, are well taken care of. In return, we ask for your patience as we navigate this unprecedented event.

Given the unique and rapidly changing nature of this situation, we are handling each of your upcoming reservations individually. It is important to us that everyone gets the personal assistance they need.

If you have a reservation scheduled to arrive:

Within the next 14 days - please get in touch with us to discuss options for your vacation.

Outside of the next 14 days - we ask that you contact us closer to your trip to allow us to prioritize those with more immediate travel plans. Plus, things very well could change before then. In the meantime, stay tuned to our website for updates.

BULLETIN #10

Coronavirus (COVID-19)

Monday, March 30, 2020 2:55 PM

As of March 30 at 5:00pm, the Governor has issued a Stay Home order for all of North Carolina. The Order directs people to stay at home except to visit essential businesses, to exercise outdoors, or to help a family member. Specifically, the order bans gatherings of more than 10 people and directs everyone to physically stay at least six feet apart from others. This Order permits the following businesses to remain open:

Travel restrictions remain in place. Visitors and non-resident property owners are not permitted access to the Outer Banks. Stay tuned to official county websites for the most up to date and accurate information:

We will also continue to post bulletins and updates onsocial mediaas information becomes available.

BULLETIN #9

Coronavirus (COVID-19)

Friday, March 27, 2020 3:25 PM

Additional restrictions have been added to the State of Emergency Declaration that is currently in effect in Dare County. The “Stay Home - Stay Healthy” declaration goes into effect on Saturday, March 28 at 5:00PM and is being implemented to further minimize opportunities for exposure and transmission of COVID-19 in Dare County. This is not a Shelter in Place order. For more information and details please visit darenc.com/covid19.Click for a “Stay Home, Stay Healthy” guide with frequently asked questions.

Currituck County has established a checkpoint just north of Sanderling. The main goal of this checkpoint is to monitor the flow of traffic in and out of Corolla as the county continues to assess local conditions. Anyone who has passed the main checkpoint to gain access to Dare County across the Wright Memorial Bridge will be allowed to pass between Dare County and Currituck County on the Outer Banks.

Travel restrictions remain in place. No renentry/opening date has been set. Visitors and non-resident property owners are not permitted access to the Outer Banks. Stay tuned to official county websites for the most up to date and accurate information:

We will also continue to post bulletins and updates onsocial mediaas information becomes available.

BULLETIN #8

Coronavirus (COVID-19)

Wednesday, March 25, 2020 5:51 PM

The health and safety of guests, homeowners, and staff remain our top priority. As a reminder, Twiddy & Company has switched to a remote office workforce until further notice. We are still available by phone every day from 9:00AM to 5:00PM.

We are currently experiencing high call volume. It is important to us that everyone gets the assistance they need. If you are not traveling within the next two weeks, we ask that you contact us closer to your trip to allow us to prioritize those with more immediate travel plans and continue to monitor our website for any updates.

Travel restrictions remain in place. Stay tuned to official county websites for the most up to date and accurate information:

BULLETIN #7

Coronavirus (COVID-19)

Monday, March 23, 2020 12:42 PM

We are currently experiencing high call volume. It is important to us that everyone gets the assistance they need. If you are not traveling within the next two weeks, we ask that you contact us closer to your trip to allow us to prioritize those with more immediate travel plans and continue to monitor our website for any updates.

Stay tuned to official county websites for the most up to date and accurate information:

Read more on ourblog post. We will continue to post bulletins and updates onsocial mediaas information becomes available.

BULLETIN #6

Coronavirus (COVID-19)

Saturday, March 21, 2020 1:36 PM

We are currently helping guests with planned arrivals between now and early May. Those with reservations scheduled to arrive at the end of May and later should continue to monitor our latest bulletins. This is a unique situation that is still fluid, still dynamic. At this time, we do not know when these restrictions might end.

Guests with reservations arriving

Now through May 15, 2020: Call our office (252) 457-1100 to discuss options for your reservation or if you have already spoken to us but have additional questions as things change.

May 16, 2020 and later: If possible, please wait to contact us. It is too early to tell if your reservation will be affected by the current travel restrictions on the Outer Banks. Please continue to check our bulletin for updates.

Stay tuned to official county websites for the most up to date and accurate information:

It is unknown when these restrictions for visitors and non-resident property owners will be lifted.

We are asking that guests call the office to discuss their impending reservations at (252) 457-1100. We continue to contact guests, focusing first on those scheduled to arrive now through early May. Please know we are doing our best to assist every guest as quickly as possible. Due to high call volume, we ask that those with reservations after May 15th please wait to contact us. If your matter is urgent, please do not hesitate to reach out. This is still a very fluid situation that is likely to change as the days and weeks progress.

We will continue to update Twiddy.com and our social media channels as new information becomes available.

BULLETIN #4

Coronavirus (COVID-19)

Friday, March 20, 2020 8:02 AM

Currituck County has joined Dare County in issuing an formal statement which restricts visitors from accessing the Outer Banks. Visitors to Currituck Outer Banks (Corolla and the 4x4 beaches) have not been permitted access since Dare County issued their restriction on March 17 as access to these areas is through Dare County. There is currently no information on when the travel restrictions will be lifted. Please continue to monitor official county websites for the more up to date information:

We are asking that guests call the office to discuss their impending reservations at (252) 457-1100. We continue to contact guests, focusing first on those scheduled to arrive now through early May. Please know we are doing our best to assist every guest as quickly as possible. Due to high call volume, we ask that those with reservations after May 15th please wait to contact us. If your matter is urgent, please do not hesitate to reach out. This is still a very fluid situation that is likely to change as the days and weeks progress.

We will continue to update Twiddy.com and our social media channels as new information becomes available.

BULLETIN #3

Coronavirus (COVID-19)

Wednesday, March 18, 2020 5:43 PM

Access to the Outer Banks is still restricted to residents and property owners only. Dare County has not posted any information on when access will reopen at this time. Please follow official county websites for updates:

We are asking that guests call the office to discuss their impending reservations at (252) 457-1100. We are also in the process of contacting guests, focusing first on those scheduled to arrive now through early May. Please know we are doing our best to assist every guest as quickly as possible. Due to high call volume, we ask that those with reservations after May 15th please wait to contact us. If your matter is urgent, please do not hesitate to reach out. This is still a very fluid situation that is likely to change as the days and weeks progress.

We will continue to update Twiddy.com and our social media channels as new information becomes available.

BULLETIN #2

Coronavirus (COVID-19)

Wednesday, March 18, 2020 9:01 AM

The Dare County Control Group has made the decision to restrict visitor access to Dare County beginning Tuesday, March 17, at 2:00 p.m. Checkpoints have been established at entry points to Dare County and no visitors will be allowed access. Please visit Dare County’s websitefor the most up to date information. This also restricts access to Corolla and the 4x4 beaches as entry is dependent on travel through Dare County. Please visitCurrituck County’s websitefor more information.

While the travel restriction is in effect, only residents of the Outer Banks are permitted to enter Dare County. Currently, we do not have information on when the restriction will lift and the Outer Banks will be open to visitors again. We are monitoring the situation closely and will alert guests once we learn more.

Guests who are currently in-house are currently not required to leave, but will not be permitted access back into Dare County should they leave and try to return. Also be aware the Governor has issued an executive order effective at 5:00 p.m. March 17 stating all North Carolina restaurants and bars will be closed to dine-in customers. Takeout and delivery orders can continue.

For guests with concerns about an upcoming reservation, please contact our office 9:00 a.m. - 5:00 p.m. You may experience extended hold times, but please know we are doing our best to assist every guest as quickly as possible. This is a rapidly evolving situation. We will continue to updateTwiddy.comand our social media channels as new information becomes available.

BULLETIN #1

Coronavirus (COVID-19)

Tuesday, March 17, 2020 1:59 PM

Dare County will restrict access to visitors begining today, March 17 at 2:00PM. Message from Dare County:

In response to updated guidelines from the CDC to avoid discretionary travel and follow the The President’s Coronavirus Guidelines for America, the Dare County Control Group has made the decision to restrict visitor access to Dare County beginning today, Tuesday, March 17 at 2:00 p.m. Beginning at 2:00 p.m., checkpoints will be established at entry points to Dare County and no visitors will be allowed access. Permanent residents, non-resident property owners and non-resident employees of Dare County businesses may review entry guidelines at www.darenc.com/entry. Staff is working to activate the online permitting system by 1:00 p.m

Hey! You still have your vacation to look forward to!

Rest assured we are taking all necessary precautions to prepare for your upcoming vacation in the wake of COVID-19. Hospitality and cleanliness are a top priority, especially as we continue to navigate these uncharted waters with you.

We can't wait to welcome you!

The Outer Banks now open to visitors! We're so excited for your visit and rest assured we are taking all necessary precautions to prepare for your upcoming vacation in the wake of COVID-19. Hospitality and cleanliness are still our top priority. For more information, read our response to coronvavirus.

You're almost finished! Just one last step:

Once your final payment is complete, you can officially look forward to a relaxing stay on the beach!