Not all that long ago, I heard a technology company say that using a Managed Service Provider (MSP) for your IT services was a scam. The message was that paying a monthly fee for IT was a waste when you could just pay for the hours you need. This may sound good on the...

It’s difficult to know which IT services company is a good fit for your company’s needs. Here are some tips to help you make the decision. Technology can be a tough thing to manage for a business that is between 10 and 150 people. Some companies try to self-manage by...

Just how valuable is time? Time is a limited resource. There are just 24 hours in a day, and no way to buy more, store up extra, or bank hours. This limited time applies directly to work days as well. We can only work so many hours per day on a regular basis —...

I meet with organizations on a regular basis to discuss the state of their business IT support, and it never ceases to amaze me what people accept as “normal”, just because it is technology. I’m not sure if it is because we live the Midwest and people are just really...

You spent the money on a solid backup solution. It runs automatically. It has all the bells and whistles to recover everything and do it quickly. This is good, but just as important is your approach to verifying it. Backups need regular attention and without it,...

Making technology decisions can present a challenge for even the tech-savvy leader. Keeping up with that next new thing, or understanding why one course of action is better than another is often a challenge. Like many decisions, adhering to a few guiding principles...