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Prestige IAQ Comfort System

Finally, a thermostat that can control up to three whole-house systems

You like to be control, and our Prestige® IAQ Comfort System is happy to oblige. With this one thermostat, you can control up to three whole-house systems, including humidifier, dehumidifier, air-conditioner and ventilation. But we didn’t stop there. There’s also a high-definition, full-color display that’s easier to read. And optional add-ons such as the Portable Comfort Control that allows you to adjust temperature from anywhere in the home. For convenience, control and comfort, this thermostat delivers.

SUPPORT ARTICLES

No. Each thermostat can only be controlled by one Portable Comfort Center. But you can connect up to 16 different thermostats to one Portable Comfort Center to easily control multiple zones.

Yes. When connected with an Outdoor Sensor, select thermostats and devices will display the outdoor temperature and humidity on the screen.

The thermostat has a feature called Adaptive Intelligent Recovery(AIR) or Smart Response or Early Start. This allows the thermostat to "learn" how long the heating and cooling system will take to reach the programmed temperature settings. So the temperature is reached at the time you set.

There are several items you can check. First check that the thermostat is set to the Cool position. Make sure the temperature is set lower than the Inside temperature reading. Also check the circuit breaker and reset if necessary. Make sure that the furnace door is closed securely. If “wait” is in the screen or “cool on” is flashing – wait 5 minutes for the system to safely respond. The thermostat will indicate it is asking for the cooling to turn on when "cool on" or a "snowflake" in the display. If this message is in the display, the thermostat is asking for the heat to be on and there is a likely a problem outside of the thermostat preventing the cooling from running.

There are several items you can check.

First check that the thermostat is set to the Heat position. Make sure the temperature is set higher than the Inside temperature reading.

Also check the circuit breaker and reset if necessary.

Make sure that the furnace door is closed securely.

If “wait” is in the screen or “heat on” is flashing – wait 5 minutes for the system to safely respond.

The thermostat will indicate it is asking for the heat to turn on when "heat on" or a "flame" in the display. If this message is in the display, the thermostat is asking for the heat to be on and there is a likely a problem outside of the thermostat preventing the heat from running.

Please see the steps below to troubleshoot this issue:

Verify the call for heat is being made

Check the configuration of the thermostat to make sure it is controlling the equipment properly.

Verify that the thermostat is wired correctly.

Make sure all of the wires are secure and in the correct terminals.

Make sure the voltages are between 18 and 30 VAC or 20 and 30 VAC depending on the thermostat model.

Make sure the thermostat faceplate is firmly in place against the wall plate

For more information on the Honeywell heating and cooling systems, please click here to see a list of instructional videos.

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