FAQ

Answers to some of our most frequently asked questions

Reibus

Reibus is an online, ecommerce, B2B platform. We have created a marketplace for sellers and buyers to trade online. We believe a well-designed marketplace will allow companies to trade industrial materials efficiently and result in better supply chains for everyone. (metals, plastics, paper, and more) Some customers have described us as the Amazon or eBay for Industrial products.

We sell Prime, Excess prime, and Secondary industrial materials. Our prime material comes from the original manufacturers. We buy direct from vetted and approved global manufacturers. Our Excess prime is also prime material and it comes from our large “Circulating” supplier base. This is material for which its current owner doesn't currently have a need but has no defects. Secondary material comes from our entire supplier base. It has some defects, but some buyers will have a use for it. This material is sold as is, it's priced accordingly.

We are passionate about making things simpler and eliminating waste. The time and resources lost today in the industrial market place that we experienced first hand was simply not good enough we had to do something. We also wanted to create a viable a market place for excess prime materials. For example, in the US alone over 40,000 million tons of steel is scrapped or land filled every year. Much of this material can and should be used in adjacent products and markets . Saving cost, eliminating waste and protecting scarce natural resources.

We charge sellers a monthly subscription fee to list material on our website. Additionally, we markup the items that we list. Our goal is to provide sellers a better return than they can get from traditional sales and disposition methods. For buyers, our goal is to provide them with an easy to use service that delivers better value than market and with more manageable lot sizes and much faster lead times.

Warranties

Yes, material sold on our site that has a warranty maintains its status. You can think of Reibus as a distributor. Warranties pass through us just like any other distributor. All secondary materials are sold as is and are clearly promoted and sold as such.

The same as with any other reseller. If you have a warranty claim, please provide us the invoice and associated documentation. We will then manage the process for you through the supply chain and bring it to resolution.

If a seller requests control of delivered freight, they provide a freight schedule to Reibus which is used to calculate freight at checkout. Otherwise, Reibus uses freight rates for each region of the country to calculate delivered freight.

Transactions

Transactions can be completed on our website. We accept credit cards including VISA, Mastercard, and American Express. We also allow buyers to apply for credit online. If buyers are more comfortable completing transactions offline they can contact us at 470-482-1820. We are able to accept ACH payments offline.

When we onboard sellers we ask them to specify if they will allow pickups from their facility. We also ask them to specify whether they will deliver. If there are concerns about sellers and buyers being able to identify each other, either party can request that Reibus arrange the freight.