Microsoft Dynamics CRM

Each week, we like to try and bring you 5 topics from across the spectrum relating to CRM news from various news and blog sites. This week we have found our top 5 topics with links to the relevant sites
1.CRM software industry grew significantly in 2013
According to recent analysis by Gartner, the customer relationship management (CRM) software industry grew by about 14 per cent globally last year, and the numbers for 2014 are looking very positive.
The Gartner report, called "Market Share Analysis: Customer Relationship Management Software, Worldwide, 2013", indicates that there was a very strong demand for SaaS, or software as a service, a category that includes CRM software.&nbsp... [More]

I recently picked this article up from mobile marketing watch and it does highlight some great points as the business world moves to social media for leads prospects and growth.
Businesses that are not using social media to manage relationships with their customers are really missing out.
Those familiar with customer relationship management, or CRM, may not be privy to the fact that social CRM exists. This is unfortunate because social CRM is an absolute must in today’s highly competitive marketplace. Business owners should bear in mind that even if they aren’t using social outlets like Twitter and Facebook, chances are their customers are.
It is important to know ... [More]

Hi and we are back, with the latest rollup of CRM news articles that has been doing the rounds this week
Our first article this week is from Dynamics Business gives the 7 points of why you need a CRM system and covers some very good points, see below
We then follow on with a compelling article about Software subscriptions from Search CRM which being a provider of subscription based software made interesting reading, and finally this time we are looking at an article from Tech Radar.
When a company really needs CRM
When a business first starts operating time and money can be short and all hands really do need to be on deck. In those early days, things often get done any way they can, but ... [More]

In a recent survey carried out by Experian Data Quality, it was revealed that in 87 per cent of the companies contacted email marketing campaigns remained the most popular option.
"Email is still a hugely important channel when it comes to marketing," noted Beatriz Santin, Experian Data Quality’s senior director of marketing, adding: "Though email marketing has had to adapt to changes within the channel and the growth of other channels such as mobile, it remains one of the best ways to reach customers and marketers are continuing to rely on this evolving yet effective method.”
Nurturing customer relationships is essential, especially in smaller businesses and se... [More]

I have been researching a number of really good articles this week and this one on Business 2 Community highlighted some very good points. This article initially about the tour industry applies well to all organisations as if a customer has a complaint about a product or a service they need it to be dealt with quick and efficiently.
One of the key ways to ensure that customers stick around and for you organisation to build loyalty is to deal with any complaints quickly and efficiently. Today, we're going to take a look at how CRM can be used to put an efficient complaint response system in place.
Ensure that the complaints policy is set out firmly
It is important to make sure ... [More]

In our latest post in the series of How CRM can help articles today we are looking into the customer experience and the delivery of customer service.
One of the keys to CRM success is to already have a good customer service process in place. To start with we are going to take a look at some of the things that make up good customer service and how CRM software can help implement them.
The article on Business 2 Community highlights some good points and it is worth thinking about how you expect or want you customers to get the best experience and general engagement from your business as just selling something or shipping a product is not always enough.
Always make the most of interact... [More]

It being a weekend I was just scouring all the latest news articles and posts around CRM and this post on Business 2 Community came to my attention as it highlights some of the keys point that make CRM a success in business.
Some organisation do make the mistake of believing that if they buy or subscribe to a CRM platform then they will have implemented great customer service. This idea is not exactly true, but they will be on the way to implementing great customer service as having the right software like Microsoft Dynamics CRM is a great starting point, along with a global provider like MyCRM.
Below are a number of key points that can help make CRM a success in any small, medium or enter... [More]

Firstly I need to define CLV as I have heard it called many things, but in principal this is where your organisation builds a loyal relationship between your customer and your brand.
I will take a look at a couple of key points and explain why the customer and CRM experience is so important. Research has proven that once a customer enjoys the experience of owning a product or working with a brand, a loyalty is formed and customer will return to make further purchases.
Customer lifetime value (CLV) is the term that we all use to measure a customer's satisfaction with a product; if their CLV is good, the customer will be loyal to the brand. Here's how a good CLV level be maintai... [More]

In previous weeks, we have explored the idea of customer relationship management and how it can be used in a positive way. Today, we're going to look at the other side of the coin: where people go wrong. Let's take a look at some of the biggest errors that people make when dealing with CRM software.
Not appealing to the mobile market
Customers all over the world now use their mobile devices to browse the web. This means that if your site is not optimised for mobile devices, you are likely to suffer from a serious loss in traffic. As a result, you won't be able to access invaluable CRM mobile data. It is not a smart move to ignore mobile and changes to the way ... [More]

I recently picked up this interesting article on Information Age which relates broadly to the new age of CRM, but is it really a new age or are these just key points that every business in some way should be implementing.
Below I’ll cover some of the points as they are key to successful CRM and Sales.
One of the key points to overall sales success is ensuring that communications reach their fullest potential. Here I’m going to take a look at how communications can be improved and how CRM software can become part of the overall process.
Personalise things
It's vital to ensure that the modern customer feels like he or she is being catered to exclusively. Effectively... [More]