Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

This is a copy of my complete report I filed with the Better Business Bureau that has been ongoing for 2 months now. I'm posting it here because CST miraculously has an A+ rating with the BBB that I contest is a result of them strong-arming dissatisfied customers because they have them in a bind and paying the BBB a premium to keep the higher rating. Since you can''t see the actual cases on the BBB's site, here you go!

First a quick background into the FACTS:Bottom line is that CST's device caused my vehicle to die on a dangerous shoulder off I-40. I was 125 miles from home and between the 2 trips there and back to be picked up/retrieve items from the vehicle and the tow they cost me roughly $450. The vehicle would turn over and run intermittently but after it was towed to their service center they claimed that the engine mysteriously seized in order to get out of their responsibility. I then had it towed to a mechanic closer to me that is a world renowned expert and he predicted and then proved sabotage on video while he disassembled the engine and did a thorough vehicle inspection. He said it was quite likely that because there was brand new fresh oil in the engine that someone bled it of all its oil, ran it until it seized then added oil to attempt to cover their tracks. According to him when a motor seizes with oil in it the oil would be black and be all burned up. This oil was fresh. Oh, and since I filed a complaint against CST they mysteriously failed to report to motor vehicles that I had the unit installed in a new vehicle. This caused me to lose my license indefinitely; yes, I can't drive ever again thanks to CST and their bullying tactics. Stay tuned of course for their textbook soul-less lifeless rebuttal that goes something like "We didn't do anything wrong and are responsible for nothing in this world but taking your money, We pride ourselves on customer service and although we are not perfect we really are perfect, so please contact our CEO to make things all better now."

CST does nothing but lie cheat and steal which is why they're being sued for copyright infringement which you can see here:http://news.priorsmart.com/interceptor-ignition-interlocking-v-consumer-safety-technology-l3KQ/#pat-7256700

and they claim they're the only company that does not require you to go to a service center to have your unit re-calibrated here:http://www.cyberdriveillinois.com/departments/BAIID/consumer_safety_technology.html

I was told I had to go to their service center which is a 2 hour round trip and twenty five dollars for the recalibration for 2 years. Anyways, without further ado, here is the BBB report in full:

Consumer'sOriginal Complaint :

Ihave many complaints about this company from the worst customer service on theplanet and 40 minute hold times on phone calls to them but my biggest complaintwill be heard in court very shortly as I have decided to go full throttle witha lawsuit against them. Rudeness aside,CST creates a product that is a hazard to drivers on the road while they claimthey are protecting drivers. Not onlyare the constant "rolling recalls" extremely dangerous, but Iexperienced a major issue after 18 months of having one installed in myvehicle. Their relay connect unit (the size of about half a brick) dropped onmy feet while driving and almost caused a major accident at 75 miles per houron I-40 just west of Seligman, AZ (over 100 miles from my home). I attempted to push it aside with my feet andit caused major electrical problems with my vehicle causing it to die, I wasable to get it onto a blind shoulder in heavy traffic. Of course there were the problems I wasalready experiencing with electrical like the fog lights staying permanentlylit so I'd have to pull the terminal off the battery every time I parked my carand other intermittent issues I will be detailing in court. My vehicle was towed one exit off the highwaybecause I could not afford the $475 to have it towed to Sedona, AZ where Ilive. A friend had to make the 250 mileround trip to pick me up and bring me back to Sedona ($100 in gas). The vehicle then sat there for 2 weeks untilI could set up a AAA+ account (for $120)to have it towed with an additional $100 charge on top. While it sat there, I had to make a 250 mileround trip from Sedona to the car and back to retrieve the belongings from itcosting me another $100 in gas. All toldwhen you add up the expenses they've cost me, not to mention the grief, time,added stress, and near fatal collision their device caused and the fact that Ino longer have a working vehicle to get back and forth to work I am making itmy mission to see to it that they are shut down indefinitely and not able tomake another attempt to eliminate one problem by creating another. If cell phones cannot be used in a motorvehicle while driving, neither should one of these, these are far moredangerous.

Consumer'sDesired Resolution:

Iwill be suing them in court to recoup all costs plus punitive damages andseeking a stop order from the judge barring them from selling these devices toanyone. I know it will be difficult andCST can laugh about the prospect of me doing so, but I keep my word abouteverything and I always complete what I say I will. I can't say the same for them judging by theway their "customer service" reps treat people.

BBB Processing

06/30/2011 web BBB Complaint Received by BBB

06/30/2011 bbc BBB Member Complaint Reviewed by BBBOperator

06/30/2011 Otto EMAIL Send Acknowledgement to Consumer

06/30/2011 Otto MAIL Notify Business of Dispute - Member

07/12/2011 WEB BBB RECEIVE BUSINESS RESPONSE : We havereviewed Tyler's account and made contact with our service center where hisvehicle was taken. Our service center indicates that this is an issue with thevehicle (engine seized) and had nothing to do with our equipment. Our customerservice manager will be calling Tyler to discuss in more detail. Thank you.

07/12/2011 bbc EMAIL Forward Business response to Consumer

07/22/2011 WEB BBB RECEIVED CONSUMER REBUTTAL : (Theconsumer indicated he/she DID NOT accept the response from the business.)

Thevehicle's engine seizing happened after the fact, it was a completely separateincident but like any company trying to avoid responsibility, CST jumped withjoy and excitement without working out the details/chain of events. It just took the word of a service centerwith no questions asked to me. After thecar died initially, I took it to a friend who had gotten it running by makingadjustments to the wiring in question. Aftermaking arrangements with CST to have it resolved, I had it towed to the servicecenter and explained to them what happened. I then received a call from the service center with someone telling methe engine was now seized. When I wentback to the service center to retrieve the vehicle I noticed that although theyripped out the old Intoxalock they never bothered to fix the wiring so there isno power running through the vehicle at this time. I find it hard to believe the engine seizedon its own with good oil/oil levels, full coolant, and IT WAS RUNNINGINTERMITTENTLY RIGHT BEFORE IT WAS TAKEN TO THE SERVICE CENTER. I also find it hard to believe that someonecould diagnose a seized engine with no power running through the system becausethey had all the wiring detached. Whatwould make someone assume a seized motor when they couldn't even turn theignition for spark?

Allthis did was add more fuel to the fire, I'm sure CST didn't want to have tocover the costs of their mistakes so they tried to pass it along to the garagethat "diagnosed" my vehicle. I'm pretty positive that a blue collar mechanic is not going to lose hisshirt on something that is ultimately the responsibility of a multi-milliondollar corporation and that that corporation is also refusing to acceptresponsibility because it would add credence to the fact that their device isunsafe.

Icurrently have another mechanic looking at the vehicle, he is going to rebuildthe motor and record the entire process in high definition from start to finishlooking for any signs of sabotage. Thisis the guy that built 2 of the Fast and Furious cars so if there's something tobe seen (and I'm pretty sure there is) he'll find it.

Oh,I still fully intend to take CST to court at this point, they have done theopposite of taking care of their responsibilities and have now cost me anadditional $1200 for the motor rebuild not to mention countless hours of time(which is money). I guess we'll meeteach other in court - I with my full proof, pictures, audio, video andprofessional testimony and they with the same lies they use to attempt to covertheir asses.

07/25/2011 lbc MAIL Forward Consumer Rebuttal to Business

08/04/2011 WEB BBB RECEIVED BUSINESS' REBUTTAL RESPONSE :Our device cannot cause an engine to seize. Our company does not in any wayattempt to dodge responsibility for anything. We have discussed this with theservice center that did the work on Mr. Ayers' vehicle and the technicianconfirmed that the engine had seized prior to it being brought back to hislocation. Our device meets or exceeds all NHTSA requirements as well as allstate requirements. There are many thousands of ignition interlocks installedin the U.S. and safety is rarely a complaint. We can only assume that anysafety concerns Mr. Ayers has are related to the rolling retests. These are notrequired by our policy, but by federal and state laws and regulations. Based onour research of this situation, we believe this is strictly a vehicle issuethat is 100% unrelated to our equipment. Again, we are not trying to circumventany responsibility. If, in some way, we were responsible for damage to avehicle we would make it right immediately. This is clearly not a caase whereour equipment or our service center is at fault.

08/05/2011 bbc EMAIL Send Business' Rebuttal Response

08/09/2011 WEB BBB CONSUMER REJECTS BUSINESS' FINAL OFFER :(The consumer indicated he/she DID NOT accept the response from the business.)

Thiscompany is unbelievable. They projectthat if they keep saying "not me, I didn't do it" it will just getthem out of their responsibilities. Inthis sense they are not unlike the little bully on the playground that getscaught red-handed ("wasn't me, nuh-uh"). I've already explained that the chain ofevents is off and CST wants to keep it that way because that's how they can getaway with it. The vehicle would startand run intermittently right up until it was towed to their servicecenter. I feel like I've written thissomeplace before, oh yes, I have. I nowhave 3 expert mechanics that have looked over the vehicle, swear to some levelof tampering/sabotage and have filmed the complete dis-assembly of the motor inHD for everyone's viewing pleasure. Iwould like to post a copy of it along with the sworn testimony of these threemechanics to the BBB if they'll accept it. If not I'll find someone that will or create my own site, I am thatticked off at this company.

Ialso wanted to mention a few other interesting things. Keeping with CST's amazingly ego-drivenapproach to running a company I was informed by one of their customer servicemanagers that their engineers had been working on their device for 20 years sothat meant there couldn't be any flaws and that they were 100% perfect. I then mentioned about the fact that theyjust replaced the tether from the relay to the breathalyzer in my vehicle whenthey replaced the new unit to which she claimed (oh, we've had that for 2 yearsnow). I've had my device for 18 months,why wasn't mine installed with their state-of-the-art coil tetherinitially? I thought they were perfect? I then told her that her engineers should beworking for NASA since they never make mistakes. Imagine a space program where there was norisk of blowing up because the engineers from CST are on the task! Well she didn't like that at all of coursebut mostly because it's true and makes sense. You screwed up, admit it, take care of it and move on. I'm tired of this back and forth garbage butI am making it a personal imperative to see to it that these devices are banneddue to the imminent danger they pose. Drivers should be concentrating on the road and all the hazards that gowith it, not on reaching for this device every 13 minutes (I love thenumerology by the way, thanks CST!) and then blowing and sucking until youalmost pass out. My attorney is alreadyon it, I'll keep you posted.

08/09/2011 bbc MAIL Forward Consumer Rebuttal to Business

08/19/2011 WEB BBB RECEIVED BUSINESS' REBUTTAL RESPONSE :We're not in any way attempting to skirt responsibility for anything. Asmentioned previously, we will always stand up for issues that we areresponsible for. Every company has issues from time-to-time and many will nottake responsibility and make things right. We are not one of those companies.We are very focused on excellent service. However, we have investigated thissituation and based on all of the information at hand, this appears to clearlybe a vehicle issue that has absolutely nothing to do with our equipment. Howelse would we be expected to respond when our research indicates this is in noway our fault. If someone in our organization did, in fact indicate that theequipment is perfect, they would be mistaken and never should have spoken thosewords. No piece of technology is perfect. We do have a nearly 20 year trackrecord, however, and the system is extremely well engineered. In terms of theclaim that these are in some way dangerous, there are many thousands ofignition interlocks on the road and they are all mandated to use certain breathpatterns and to require rolling retests as the vehicle is being driven. This isnot something that is in our control. And they are not difficult to introduce asample into. We have many people of all ages and various states of health andthey are able to use the equipment effectively. These devices are veryeffective in preventing drunk driving overall and they reduce repeat offenses.We're not sure what more we can provide given the circumstances. Again, wefirmly believe this is a vehicle issue caused in no way by our equipment orinstallation procedure. Thank you.

08/19/2011 bbc EMAIL Send Business' Rebuttal Response

08/22/2011 WEB BBB CONSUMER REJECTS BUSINESS' FINAL OFFER :(The consumer indicated he/she DID NOT accept the response from the business.)

Thisis unbelievable but I assure you I am not backing down regardless how manytimes CST wants to say "nuh uh, it wasn't me". CST did zero research yet they are claiming"...our research indicates this is in no way our fault." What research? Can we see it? As I said already I will be providing videoevidence and testimony of three highly qualified top-notch mechanics that willprove otherwise. That's the definitionof research my friends, actual leg work and investigation into the FACTS. Not spin, which seems to be the evidence of ageneration of wackos like these.

Ilove how they're now claiming "No piece of technology is perfect."which is a far cry from the conversation I had with one of their superstar repsthat was obviously "...very focused on excellent service" when shetold me repeatedly over a recorded conversation that the device wasfoolproof. This by the way is also whatthey forcefully bark at their clients (you know, the ones they refer to as"convicts" in all public references) when false positives occur whichcan happen quite often depending on what you eat or drink or wear (yes, colognesets the thing off). In other words,their tune has changed for the purposes of this BS charade but go ahead and usetheir service and enjoy a couple of years of being treated like a child andhaving zero recourse when they create an issue in your life and refuse to admitresponsibility.

InCST's words again "...there are many thousands of ignition interlocks onthe road..." and they come from many different companies so do yourselvesa favor and choose one of the other ones!!! CST prides themselves on not owning up to their responsibilities likethey expect you to, oh and by the way, since I opened this case they did a bigwhoopsie and mysteriously "forgot" to report to the DMV about mydevice being installed in a new vehicle after their faulty equipment caused thedemise of my now dead one. This means mylicense is now suspended INDEFINITELY after going through 21 months of hellwith their device. Three months fromfreedom and I now can't drive for the rest of my life; thanks CST foreverything, I'll make sure I recommend you to everyone.

Oh,and just to point out again your lack of care about human beings, "Interms of the claim that these are in some way dangerous..." they aredangerous and they have caused major accidents leading to injuries and DEATHSsustained not only by the "convicts" but by the "innocents"they struck while they were focusing on blowing into your stupid piece oftechno-junk and sorting through the faulty cable you've since replaced. Well I do care about people CST, even if yourlobbyists that you pay to bribe politicians do not. You care about money and that's all this backand forth nonsense is with you, you protecting your ASSets. All you had to do was take care of YOURresponsibility from the start of this thing. I am firmly poised to bring down your company in any way possible, I nowhave nothing to lose thanks to you. Ohby the way, my kids thank you too. Theysay no biggie that dad can't drive us anywhere ever again or do little thingslike go to work to feed us, yeah, great people you are. Money money money! Bling bling!

Also,these devices DO NOT "...reduce repeat offenses" like CST claims intheir rebuttal and this has been proven over and over again. The only thing they do is make a heap of cashfor CST and pose a threat to ALL drivers on the road today. Think of the logic, you can't use a cellphone but you can take the time out of your concentration to blow until younearly pass out (and I'm sure people have which is why there have been so manyaccidents due to these hunks of junk). And sadly now CST is "...not sure what more we can provide giventhe circumstances." What I'd like to know is what have they providedbesides "we're a great company so it's not our fault"? Again, they have failed to meet their responsibilities and for that I urge you tochoose a different company if you need to have one of these devices installedin your vehicle you stupid silly little convict you.

Andone last thing, CST "cares" so much about its customers it isplanning on tracking you and watching every thing you do in the very nearfuture. They've actually gone and donethe unthinkable, George Orwell's 1984 right here in 2011 with CST's next modelincluding GPS tracking device and video surveillance!!! It's so disgusting it makes me want to pukebut talk to the CEO about it, I'm sure he's a great guy and would love to filla convict in on "money money money", whoops, I meant why his companyis spying on citizens. Citizens guiltyof the same crime committed by George W. Bush 3 times, d**k Cheney twice, and agreat percentage of congress men and women that never have to face the loadedbarrel of the mouth of this clown calling them convicts. Why? "Money money money, I just want some money."

It'struly become a sad world we live in since the bullies now grow up to enslaveyou with their tehcno-dorkocracy. Well Iwas the guy that used to take down all the bullies in school and this companyhas backed me into the corner for the last time in my life.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

AUTHOR: Cashish - (USA)

SUBMITTED: Tuesday, July 03, 2012

POSTED: Tuesday, July 03, 2012

The same company that can't build a device that works properly also can't seem to read or take responsibility for their own rebuttals, hence all the shills writing negative comments. If they could read they would realize that I never said the device caused my engine to seize up. What I was describing was that the device caused a major electrical failure in my vehicle. I was told to have it towed to their service center which I did. The mechanic at their service center drained the oil from my engine and let the engine run until it seized up. This way they could claim no fault in the repairs needed for my car. My mechanic noticed that there was clean oil in the engine and fresh dirty oil had been drained out which means they drained it, ran it until it seized, then put oil back in it thinking it wouldn't be noticed. It was.

So instead of taking responsibility for their actions, they destroyed my vehicle, a $4000 value at the time, and caused me to lose a job which I needed to feed my kids and pay my bills. The electricity ended up getting shut off in my house for almost a month. It took me a long time to dig my way back out of the financial mess they put me and my family in and all I get from members of their company is "DON'T DRINK AND DRIVE AND YOU WON'T HAVE THIS PROBLEM". I already admitted to my mistake of driving with a hangover and being barely over the legal limit, I haven't touched a drop of alcohol since and that was 4 years ago now. Isn't the punishment supposed to fit thew crime though? Putting my family out on the streets because I was pulled over while driving to work with a hangover doesn't seem like the right thing to do, but CST wants you to think it's the way to go, that's because that's how they make a profit which is all they really care about.

And why won't they answer any of my questions? You know like the fact that d**k Cheney has 2 DUIs on his record, George Bush has 3, 90% of Congress men and women have at least one; why aren't they required to have one of these devices? Why aren't they treated cruel and unjustly? That's because CST needs those people on their payroll so they can ensure that anyone not in the n**i party that gets caught driving with a hangover will have to be enslaved by them for 2 years while they destroy your life.

As for the "world class mechanic" I spoke of, designing and building the vehicles for a Hollywood blockbuster like The Fast and Furious kind of makes you world renowned, wouldn't you say? As opposed to the knuckle scrapers CST has working at their service stations, the kind that are as dumb as a bag of rocks and will do whatever CST tells them to do, even sabotage, because CST needs money from hard-working family men. If you really would like to meet him I can arrange it. The best part is he's also an MMA champion so we can all have a good time out in the yard after you check out his garage. Maybe he'll slap the conceit out of your prep-school a*s once and for all.

CST, I dare you to answer legitimately just once. You can't and won't though because you know you are nothing but lying cheating sabotaging cowards and fascists. You aren't armed with the truth so you have to use spin to try to throw off the truth behind my problem with you and the information I've supplied here. You know, in the old days the good guys would always win because they could beat the crap out of the bully and teach him a lesson so he'd never do it again. Sadly the bullies took over our legal system so I can't even challenge the CEO to a bout without being thrown in jail. I will gladly step into the ring with him though if he wants to remove the tampon George Bush gave him for Christmas and find out what real justice feels like. Have a nice day!

Oh yeah, and again for everyone that is required to have a breathalyzer installed into their vehicle, choose another company, you will thank me.

AUTHOR: Randy - (United States of America)

SUBMITTED: Tuesday, July 03, 2012

POSTED: Tuesday, July 03, 2012

I am from Massachusetts I had CST installed and Had all kind problems so you are right they are junk but there are thing you can do I wrote the CEO of the company, my Senator, State Rep, State Governor, RMV,and others. I also open a small cliams law siut at my local court for lost wages towing fees lock out fees. and recieve a judgement in my favor becuase the cowards never showed up and made made phone calls emails etc to date I gotten over 1400.00 of my money back I was force change vendors by RMV and CST and went Smart Start Inc I had no problems once I got use to it Stand up for yourself would my suggestion to You and good for son not drinking since, I have consume alochol since 2005 myself so Good Luck Randy

AUTHOR: interlock give false readings - (United States of America)

SUBMITTED: Tuesday, April 17, 2012

POSTED: Tuesday, April 17, 2012

My Son has a Interlock. He is 25 years old, when he was 21 he got a DUI his first one. He has not consumed any alcohol since 2008, he quit. He had the first device put in no issues with it. The next device gave all false readings rolling test lock out. He was with his fiance who does not drink at all and they just stopped at the store and got a cup of coffee and when he started down the road it required a rolling test. He had to pull over and the truck shut off, he had no ideal what was causing this. Come to find out the device was giving codes but he did not know what they meant. When he took it in the replace it the guy told him they do that all the time, everyone complains that the devices malfunction. Those guys only put them in the cars. Next thing he knows is he gets a letter from the state pulling his driver licence. The report from the code said he had alcohol and he did not. It took 20 mintues of him continuosly blowing and finally the truck started and then no issue until the report came. Everyone can say what they want but these devices are not reading correctly. There needs to be a remedy from Interlock for giving the state false reports on reading. Remedy as in $$$$$ to the people who have to suffer through this malfunction device. I believe Interlock is making alot of money on Americans and they don't want to give up that Profit, so this is being ignored by them. Money seems to mean more to companies than people who have to deal with their faulty device. Capital gain seems to be more important than the truth, this is not ethical no means. Interlock is making way up in the Millions on profits from this faulty device. Interlock web site states "Being sentenced to install an ignition interlock device may feel overwhelming. But there are simple ways to live and work with this system. Plus, these devices can help keep our streets safe for everyone. Ignition interlock devices are easy to operate and will help curb future visits to the courtroom. It also allows the consumer to continue on with normal life, and drive legally at the same time.The new interlock technology is so much more reliable than in the past. The devices cannot be tampered with, and at the same time, wont drain the battery in a car or cause any other technical problems with driving. An ignition interlock system is becoming more common all over the country. In fact, at least 13 states have mandatory interlock device laws." This is not true, I drove his truck while he was on vacation and it did it to me as well and I do not drink alcohol so I know this device is faulty, it is not a reliable device. Say what you want but the truth needs to come out and Americans need to stop paying the cost for this device that does not work properly. I would have liked to have seen the calibration report on his device, but when asked they are dumb founded that someone would ask to see this information. I took his device into Grandville, Mi to replace it and talked to the guy who installs them, he said they give false reading all the time, cold weather can even cause a false reading, drinking something hot can cause a false reading , perfume can cause a false reading. The guy did not do any type of calibration , he opened a box and handed me a different device and told me how to put it back in is truck and reset it, he said he doesn't know what they do with them when he send them back, SO who knows what this next device will do. My son talked to a Police officer about this and he even told him those things are not reliable they give false readings all the time. SO if everyone is saying this why is Interlock saying the opposite???? $$$$$$$$$$$$$$$$

AUTHOR: Robert - (U.S.A.)

SUBMITTED: Wednesday, September 07, 2011

POSTED: Wednesday, September 07, 2011

yes, I can't drive ever again thanks to CST and their bullying tactics.- You would NOT have been in this situation if YOU did not choose to drink and drive. You should just be grateful that your choice didn't end up killing someone. Because if it did you wouldn't have to worry about driving because you would be in Prison.

I do like how you got a "world renowned" mechanic to come up with your theory. While it was a little hard to follow it looks like you are going to sue them. I hope you do and when you do that you post all of the court information.

AUTHOR: Ken - (USA)

You must have a lengthy record of driving under the influence to lose lifetime driving privileges.

Thank the courts for keeping you and your kind off the streets and making driving a little safer for the rest of us.

How would an electronic, ignition interlock device cause an engine to seize up? It's just a device that prevents you from driving when you've been drinking by interrupting the starter circuit....hardly a means of damaging an engine. And yes, I did read all your drivel about all your mechanics siding with you.

There is absolutely NO correlation....have you been drinking while writing this report?

I wouldn't be surprised if you caused the failure yourself and are attempting to Ripoff someone else.

AUTHOR: Dave - (United States of America)

SUBMITTED: Wednesday, September 07, 2011

POSTED: Wednesday, September 07, 2011

The information contained in this complaint is not reflective of what occurred. Having a forum such as this to essentially slander a company that is clearly not in the wrong is a problem. We did our homework on this and researched the situation. We are a company that works hard to please our customers and to deliver outstanding service at all times.

Our research clearly indicated this customer's issue was related to his vehicle and not in any way caused by our equipment. He disagrees and has persisted in taking this public. If we felt in any way, shape or form that we had caused the problem we would have stood up and made it right. Also, other statements such as implying that the devices kill people is a completely false statement. We are not aware of one such case. They are a tremendous benefit to society and public safety and have proven their worth over many years of use.

There are a number of inaccuracies in this report by the customer and we feel it is an injustice to a company that tries hard to do things the right way and to protect the public from drunk drivers. We are not money hungry as the customer suggests. Yes, we are in business to make money, but we fully understand that satisfied customers are far more preferable to dissatisfied customers.

We never want to see a customer lose their driving privileges. If we were so money hungry, why would we? That means the equipment comes off and we lose our revenue stream. However, we are required by law to record and report all incidents as defined by the state. We have zero leeway in that regard.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.