Just Who Is Running Your Spa or Salon?

Most salon owners would like to think that they were at the helm of their business… making all the important decisions. In actual fact, the people who have the real power to control your destiny, are the ones who are dealing with your customers at the coal face each and every day. Yes…that would be your staff! They are the ones who can make or break your business by the actions they take and the decisions they make, on your behalf.

Salon owners who have a team, big or small, tell me that one of their biggest ongoing challenges is getting their staff to do what they want. It often feels like they are losing the battle in the power war and this leads to masses of stress and frustration. So the question I often have posed to me is “how can I make my staff do what I want them to?”

The answer to this is very simple. You can’t make your staff do what you want them to unless they want to do it! Nothing will happen until they feel appreciated and valued and that you share a common goal.

Your team will follow your vision but first, you need to put in some groundwork. It takes some time to build a great employer-employee relationship. It’s important that if you want your staff to become loyal and hardworking employees that they feel respected and appreciated.

5 Sure Fire Ways to Reduce Employee Commitment to your Business

1. Deny them their entitlements. Pay them late and forget about their superannuation contributions. After all, they don’t need to pay rent, mortgages or buy food and if they do that is their problem. They should feel honoured just to work for you!

2. Never, ever give them a lunch break. They don’t need to eat! Eating and resting is highly overrated and not at all necessary to keep up stamina and enthusiasm.

3. Criticise or reprimand them in front of other people … especially other staff and customers. Everybody needs to be told off when they are doing something wrong and what better time to do it than when there is an audience.

4. Never provide positive feedback for work well done. Why should you? They get paid to do the job, don’t they?

5. Never say good morning, good night or thank you – ever. If you start down this track they might begin to think you care about them as people.

5 Even Better Ways to Build Employee Loyalty and Support

1. Take the time out to get to know what makes your team tick. Spend some quality recreational time with your team and get to know them as individuals. Learn about what is important to them and develop ways to incorporate this into your business strategy.

2. Reward them for performance above and beyond the norm. Employees have a knack for doing just what they have to do to keep a job and the boss off their back. If you want “above and beyond” performance from them you need to find ways to reward it.

3. Share your vision and goals for your business. Everybody needs to know what path they are travelling on in their life. Your employees need to know and understand what your passion is so that they can do what you want from them.

4. Run regular team meetings. Encourage their input and reward great ideas. Your employees can generate some amazing ideas because they are usually the ones interacting with your clients and hearing their needs and concerns.

5. Tell your people when they have done a great job. Never pass up an opportunity to find an employee doing something right. People will nearly always live up to your expectations of them. If you tell them they are great, greatness is nearly always achieved, whereas if you tell them they’re terrible you have just set the benchmark for their future performance.

Managing people is, without a doubt, one of the hardest parts of business ownership. Value and recognise the efforts of your team members when they have performed well and they’ll become a valuable asset to your business.

Pam is an industry experienced coach, salon owner, speaker, author and copywriter.She works beside salon and spa owners to show them how to effectively grow their profits and remain in business for the long-term.

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Client Testimonials

The content you provided was astounding

Hi Pam,

Well, what an amazingly productive weekend I've had! Well worth the short flight from Sydney to join you and the many other savvy salon owners eager to make their businesses thrive. The content you provided in our 1-day seminar was astounding - jam-packed, and I can't wait to start implementing all your ideas. Actually, instead of hitting the pool I've already started the ball rolling from my hotel room! After 10 years as a salon owner, I feel inspired and truly invigorated to forge ahead.

BTW, thank you for your expertise and guidance with my new menu, could not have produced such a concise professional document without your industry knowledge X

Veronica Phillips (Salon Owner)

Face Faxx, Sydney, Australia

2017-04-14T15:58:28+00:00

Veronica Phillips (Salon Owner)

Face Faxx, Sydney, Australia

Hi Pam, Well, what an amazingly productive weekend I've had! Well worth the short flight from Sydney to join you and the many other savvy salon owners eager to make their businesses thrive. The content you provided in our 1-day seminar was astounding - jam-packed, and I can't wait to start implementing all your ideas. Actually, instead of hitting the pool I've already started the ball rolling from my hotel room! After 10 years as a salon owner, I feel inspired and truly invigorated to forge ahead. BTW, thank you for your expertise and guidance with my new menu, could not have produced such a concise professional document without your industry knowledge X

I absolutely LOVE what she came up with…

I just wanted to share in case anyone was looking for some help writing their menu's or brochures up.... Pam Stellema has just saved me so much time and brain strain by writing some beautiful work for me. I absolutely LOVE what she came up with , and would definitely recommend her if anyone else needs help with that kind of service :) x

Amy Farley (Salon Owner) - Yummy Mummy Pregnancy Day Spa

Australia

2017-04-14T16:05:26+00:00

Amy Farley (Salon Owner) - Yummy Mummy Pregnancy Day Spa

Australia

I just wanted to share in case anyone was looking for some help writing their menu's or brochures up.... Pam Stellema has just saved me so much time and brain strain by writing some beautiful work for me. I absolutely LOVE what she came up with , and would definitely recommend her if anyone else needs help with that kind of service :) x

I thought I could do it myself…

My reviewed price list has been taken to the whole new level of presentation.

It sounds like a menu at a fancy restaurant, even waxing sounds like a treatment you'd desire. It's like a cherry on the cake for my new, luxury day spa opening soon.

Thanks, Pam! I thought I could do it myself, but I wouldn't have achieved such a neat, floating and relaxing feel to it.

Take care,Silvia Bell

Silvia Bell (Salon Owner)

Bohemian Beauty, Australia

2017-04-15T07:34:26+00:00

Silvia Bell (Salon Owner)

Bohemian Beauty, Australia

Thank you for your help Pam. My reviewed price list has been taken to the whole new level of presentation. It sounds like a menu at a fancy restaurant, even waxing sounds like a treatment you'd desire. It's like a cherry on the cake for my new, luxury day spa opening soon. Thanks, Pam! I thought I could do it myself, but I wouldn't have achieved such a neat, floating and relaxing feel to it. Take care, Silvia Bell

http://salonsavy.com.au/testimonials/i-thought-i-could-do-it-myself/

You inspire me to do and be better.

Hi Pam,

I enjoyed our phone call this morning.

I just wanted to say thank you!!

You inspire me to do and be better. Onward and upward from here… thanks to you!!!

Have an amazing rest of the week, looking forward to our next chat.

THANK YOU

Yvette Morey (Salon Owner)

The Natural Touch, Australia

2017-04-15T07:35:56+00:00

Yvette Morey (Salon Owner)

The Natural Touch, Australia

Hi Pam, I enjoyed our phone call this morning. I just wanted to say thank you!! You inspire me to do and be better. Onward and upward from here… thanks to you!!! Have an amazing rest of the week, looking forward to our next chat. THANK YOU