Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector. Click the navigation links below to access materials for using our service and supported collectors.

SNTC Portal coverage dates not updating after customer renewal

I'm looking at a custom inventory report for a customer and the coverage end dates have not updated since their renewal. Contract ended 10/31 and was renewed on 11/1. Portal still shows 10/31. CCW-R shows correct date.

Smart Net Total Care Comprehensive View will be Removed
Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019.
In the ...
view more

Announcing Cisco Services API Availability!
The Smart Net Total Care Services APIs are now available to all customers and partners. The Customer, Alerts, and Inventory APIs are now in our production environment for you to use.
What’s available for ...
view more

If you experience the below Sign On Error when accessing CSAM, SNTC portal or other Cisco sites, please reach out to web-help@cisco.com with:
details of the error, i.e., url(s) being accessed
your name
your CCO ID

A key partner tired to register for portal access for themselves network and they need to be familiar with the onboarding and adoption progress before they support the customers. But the access was failed, please support to grant access to the p...
view more