Make sure you pop in the returns note with the product and tell us why you're sending it back.

Just a note, items that are not packaged or labelled in the right way will not be accepted through any of our returns routes, so please double check!

How do I return an item?

The easiest way is to take your parcel to a Collect+ store near you. Find your nearest Collect+ store here or call us on 0845 270 9888. Please note, you can only return your parcel to a Collect+ store if it weighs less than 10kg and measures less than 90x60x60cm (so no sofas's please!).

You can also use the highly reliable and convenient ByBox lockers service to return your parcels. There are over 500 lockers nationwide in places such as train stations, super markets, petrol stations, sports clubs and major shopping centers. Click here to find out more about Bybox lockers, Parcels weighing less than 15kg and maximum size 66cm x 43cm x 34cm can be returned via ByBox.

Before you return your item, please wrap and label it. The store will give you a receipt and an online tracking code. We will then collect and process your return for you.

How do I book a collection?

If you don't want to return your item through a local Collect+ store or a ByBox locker, it's not a problem. A Yodel van can come and pick it up from your house. Just click My Account and choose 'Arrange a Return' or call us on 0844 822 1010.

Please make sure that you get a proof of return sticker or have your receipt stamped by the delivery person. Keep it in a safe place in case you need to ask us about it. If you can't show us a proof of return on a query, we won't be able to credit your account.

Can I use Collect+ for returns?

You can! Collect+ returns are a free, convenient and safe way for you to return your items to us. There are over 3500 local neighborhood stores and most are open late, 7 days a week. We recommend this way of returning as it's so easy and secure to use.

The store will give you a receipt with a tracking code so that you can follow the progress of your return online. Your parcel should weigh less than 10kg with dimensions up to 60cm x 60cm x 90cm and be securely wrapped. Click here to find your most convenient Collect+ store.

Can I return my item at a Post Office?

We recommend that you use Collect+ or ByBox lockers as the best way to return items, but you can also return items through the Post Office. Just make sure you send them back within 28 days, unused and in their original packaging, and with any security tags intact.

Make that your parcel is securely packaged and enclose your completed returns note, giving us a reason for return and making sure the returns address label is fixed securely to the outer packaging.

The Post Office will provide you with a receipt. Please retain this until the item has been credited back to your account.

You should allow up to 14 days for parcels to be returned via the Post Office. If you need any more help you can email us using the Contact Us page or call us on 08448 222 321. We'll be happy to help!

How long will it take for my account to be credited?

Please allow up to 7 days from the date of collection for your account to be credited for Collect+ and Home Delivery Network collections, and 14 days for goods returned via the Post Office.

REMEMBER to make your usual payment, as anything you return will not be credited to your account until your next statement. Please note returned items do not count towards your minimum payment.

Why hasn't my return shown up on my statement?

Returns can take up to 14 days to get back to us and to be credited to your account. If you sent your parcel back through a Collect+ store, click here to track it using the number on your receipt. If you sent your parcel back via the Post Office, click here.

Take a look in My Account to see if your account has been credited since you received your statement. If the goods are still not showing as a credit more than 14 days after collection, please call us on 0844 822 1010. Have your parcel receipt number ready, along with the item number and order date.

The item I bought was part of a promotional offer, what do I need to return?

All promotional offers, e.g. free gifts or 3 for 2's, have to be returned in their entirety. If you don't send everything back it may result in you being charged the full price for anything you keep.

What is your Returns policy?

RETURNS POLICY

Our 28 Day Approval Guarantee
We will replace or refund most goods provided they are returned to us within 28 days of receipt complete, unused, in their original packaging and with any security tags intact. Our Approval Guarantee does not apply to some goods or may apply only if certain conditions are met. These goods are identified on the product page and any such conditions are set out there. Returns are free under our Approval Guarantee. If you return goods outside the scope of the Approval Guarantee and you have not exercised your legal right to cancel (explained below) we reserve the right to return the goods to you at your cost or to accept their return subject to making a deduction for any loss in value of the goods arising from your handling of them and a charge to cover our processing cost.

Your Right To Cancel Your Order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.
You also have the right to cancel your order under these regulations. However, this cancellation right does not apply to personalised products, perishable goods, audio & video recordings and computer software which has been opened and goods that are unsuitable for return for health or hygiene reasons if they are unsealed after delivery. The cancellation period will expire 14 days after the goods are received by you or by a third party nominated by you to receive the goods. If your order is for multiple goods for separate delivery, the cancellation period will end 14 days after receipt of the last item. You must clearly communicate your decision to cancel to us before the end of the cancellation period, for example by using the returns note contained in your parcel, by sending us a letter or email or by using the model cancellation form in our website returns help pages. If you cancel, we will reimburse any payment received, including the standard delivery charge, by the original means of payment. Where the goods have not been delivered, the reimbursement will be made within 14 days of the cancellation. Where the goods have been delivered, the reimbursement will be made within 14 days of us receiving the goods back or us receiving evidence that you have returned the goods, whichever is earlier. You are responsible for returning the goods to us and we may make a deduction for any loss in value of the goods arising from unnecessary handling by you.

Sale of Goods Act 1979
We are under a legal duty to supply goods that are in conformity with the contract. If any product we supply fails prematurely due to an inherent fault (manufacturing defect), we will provide you with an appropriate remedy e.g. a repair, replacement, or refund.

Exceptions to our Approval Guarantee

Our Approval Guarantee does not apply to some items or may apply only if certain conditions are met. We will let you know about any of these exceptions when you place your order. These items are clearly identified on the product page and any conditions are set out there. This does not affect your statutory rights.

Your Statutory Right To Cancel Your Order

Your Right To Cancel Your Order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.
You also have the right to cancel your order under these regulations. However, this cancellation right does not apply to personalised products, perishable goods, audio & video recordings and computer software which has been opened and goods that are unsuitable for return for health or hygiene reasons if they are unsealed after delivery. The cancellation period will expire 14 days after the goods are received by you or by a third party nominated by you to receive the goods. If your order is for multiple goods for separate delivery, the cancellation period will end 14 days after receipt of the last item. You must clearly communicate your decision to cancel to us before the end of the cancellation period, for example by using the returns note contained in your parcel, by sending us a letter or email or by using the model cancellation form in our website returns help pages. If you cancel, we will reimburse any payment received, including the standard delivery charge, by the original means of payment. Where the goods have not been delivered, the reimbursement will be made within 14 days of the cancellation. Where the goods have been delivered, the reimbursement will be made within 14 days of us receiving the goods back or us receiving evidence that you have returned the goods, whichever is earlier. You are responsible for returning the goods to us and we may make a deduction for any loss in value of the goods arising from unnecessary handling by you.

What is ByBox?

ByBox is a simple and convenient way to return your parcels to us free of charge. There are over 500 ByBox lockers nationwide in convenient locations like your local supermarket, shopping centre, train station, retail park and petrol station. When you have a parcel that you want to return to us, you can do so by dropping it off at one of these lockers any time, day or night.

Please note, you can only return your parcel via ByBox lockers that weigh less than 15kg and maximum size 53cm x 37cm x 12cm can be returned via ByBox.