We as landlord own the structure of the building for which you are the leaseholder and are responsible for the upkeep and maintenance of the exterior and communal areas. Under the terms of your lease you are generally responsible for the repair and maintenance of everything inside your home.

As your landlord we are responsible for maintaining your building. If your lease was granted on or after the 1 April 2013, you are required to make contributions to future works that will be undertaken. This will avoid you receiving a large invoice for the major works at some future stage and ensures the upkeep of the building, and therefore maintains its value. Your contributions are an investment to your property and potentially an asset should you decide to sell.

When do I need to pay my sinking fund invoice?

We will send our annual invoice for the sinking fund in February each year. The invoice will however be dated 1 April. This invoice needs to be paid quarterly in advance, or in 10 instalments from April to January by direct debit.

Using see my data you are able to view your account history on line going back two years. Please use SeeMyData > and follow the instructions to set up an account.

Alternatively you can contact the Leasehold Accounts team on 020 8489 5996 or 020 8489 3031 who will be happy to assist with this and any other questions relating to payment.

When do I need to pay my invoices for day to day and major works/decent homes invoices?

The terms of your lease state you need to make payment in advance quarterly for service charges on the following dates,

25 March, 24 June, 29 September and 25 December. As a concession however, the council allows you to pay your annual estimated service charge over 12 months by direct debit from April to March. Major works service charges can also be paid by instalment, the number of instalments will depend on the value of the invoice and whether you are living in the property or not.

How do I make a payment?

You can pay by any of the following methods. You must quote your 10 digit invoice number to make sure the payment goes to your account. If you do not quote an invoice number it is likely the payment will go to a council holding account and your account will not be credited. You are then likely to receive reminders for payment and possibly be subject to further recovery action.

Call Centre Telephone Service (debit or credit card) Please telephone 020 8489 5611 (select option 4 from the menu) to pay. Lines are open between 8.45am and 7pm. You will need to quote invoice number when making payment.

I’m experiencing financial difficultly and want to know what assistance can be provided?

We are currently reviewing our service offer in this area. Please contact the leasehold accounts team in the first instance on 020 8489 3031 or 020 8489 5996 to discuss options.

Generally, invoicing for any Section 20 proposed works will be issued when works commence on site but before completion. This provides the opportunity for the Project Team to ensure costings are as accurate as possible, as by this stage they will have greater knowledge of the specific work required and likely expense.

When can I expect to be invoiced throughout the year?

We will send our annual invoice for estimated day to day service charge in February each year. The invoice will however be dated 1 April. We will send you the final account (actual service charge) in September of each year. We will also invoice you for major works and decent homes work quarterly. If you pay a sinking fund we will invoice you annually on 1 April.