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Certificate of Excellence

What is Certificate of Excellence?

TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.

loved our stay at this hotel. the rooms were clean, breakfast was yummy, also included was a free shuttle to our sailors Navy PIR. and right across street from Sarges meet and greet. we would stay here again, hands down. This is a great place...More

Dear hard2find360,
Thanks for the fantastic rating and for your comments about staying with us at SpringHill Suites Chicago Waukegan/Gurnee. Our goal is to make every guest feel welcome and comfortable their entire visit, so we are pleased to know your experience with us met...More

We reserved a room at the Springhill Suites because we were meeting some friends at the Genesee Theater. The hotel is easy to find. Check-in was a breeze. Our room was clean, prepared for our arrival, and no issues. We arrived late afternoon and had...More

Thank billhV8285JU

Response from TeamConcord, General Manager at SpringHill Suites Chicago Waukegan/GurneeResponded 18 December 2017

Dear billhV8285JU,
Thank you for your wonderful compliments! We're glad you had a comfortable stay and that you enjoyed our spacious guest rooms, our delicious suggestions, and friendly service. Thanks again from all of us at SpringHill Suites Chicago Waukegan/Gurnee! We hope to see you...More

This was one of my best hotel stays. Ms.Jerine is absolutely amazing! She was so accommodating when we got to the hotel earlier than check in. She is the best person to greet you in the morning. This is a great place to stay. Very...More

I definitely recommend Springhill Suites Chicago/ Waukegan. We brought the family here for my sons Navy PIR. The staff here is fantastic and the rooms are super clean and comfortable. The best part of the stay was Fran the breakfast host. She went out of...More

Dear Paul C, it was a pleasure hosting your trip to your sons Navy celebration. The SpringHill Suites Chicago Waukegan/Gurnee is a perfect choice for those looking for a home away from home experience. We have an exceptional team whose top priority is making sure...More

Fran was the BEST! My mother had special dietary needs, and Fran was so accommodating and helpful. She not only answered questions about the food offered, but she went so far as to make something dairy free for us. Excellent hospitality! Thank you, Fran!