Customer Service Updated

Newsletter

The number of lines we are supporting is always increasing

The last few years have been both very busy and very successful for the service department. The number of installed lines we support is always increasing, and as those lines reach important milestones, in-depth maintenance projects are becoming common place.

As a result, the department has been expanded and has been reorganised with improved systems put in place to enhance our service and spares response times. So that now we not only have more people in the Boudry office, but in some major markets, dedicated and experienced local support. And as I write we are looking at increasing our local presence still further in several countries.

As time passes by, technology advances, parts age and become difficult to source or even obsolete, and this is especially true for electronic items. As you would expect from a world class supplier such as MIKRON, MIKRON is well aware of this and actively works to anticipate such eventualities.

Important systems needed an update

Mikron has already identified a number of important systems where an upgrade solution is either needed now or in the very near future. As a result, we now have upgrades available for the following

G05 - PC et HMI upgrade

Flexcell - PC et HMI upgrade

Tray handler (PAL) - PC upgrade

Polyfeed (PFD) - PC upgrade

Compax II to Compax III drive

Sony LT100 to either Keyence GT3 or MG10/20 DP

Training to bring you the skills and the confidence in our systems

We are proud to put at your service a brand-new training concept with a dedicate place and personnel. The latest machines combined with didactive training material enables to be trained in a safe way. We propose a large variety of training courses, from the basic to the specialised training. It is a wonderful opportunity to refresh the knowledge of existing personal as for any new employees.

Number of projects looking

Mikron also has many projects looking at systems which although still current will need upgrade options available in the next few years. These upgrades will be announced in future newsletters.

For more information, please contact either your local area service manager, or get in touch.

P.S. Please forward this to all your colleagues who work on your Mikron machines, and may be interested to read this newsletter.