1. Mail Support:

2. Live Chat Support:

If you have a query during working hours (see above for the times), you can contact us via live chat by clicking the message icon located in the lower right corner.

3. Messages for Registered Users:

To contact us, click on the Messages link on the site's header (available only for logged in users). Then click on "Ask Question" to create a new ticket. You can also add files to verify your account or to give more information on the issue you may be experiencing. Click on “Submit” to send your question. We will get back to you as soon as possible (see above for our working hours).

To continue the conversation and reply to our answer, the creation of a new ticket is not required. Simply click on “+” and add your comment. If your issue has been solved before receiving an answer, please close your ticket by clicking on “Close” by the ticket you would like to close.

Note: It is recommended that any attachment should be a maximum of 10Mbs in size.

FAQ

There is no need to worry or contact our customer support right away. You can restore your log in details yourself by pressing on 'Forgot details?' next to
log in fields, filling in all necessary details and pressing on 'Send'. Your new log in details will be sent to you by email.

To be sure, that the email arrives, add our email addresses to your safe list, or check your spam box in case our message is not appearing in your
incoming mail list. If the problem persists, contact our customer support team.

If you haven't visited our web site for a long time or you want to use one of our other products, you don't have to open a new account. It is strictly
prohibited to have multiple accounts here at Casdep. As soon as you open your first account, we give you access to all our current and future
products.

If you have forgotten your password or username, you can restore it by pressing on 'Forgot details?' next to log in fields, filling in all necessary
details and pressing on 'Send'. Your new log in details will be sent to you by email.

You may experience disconnections from the casino server from time to time. They can and do occur. If you lose your Internet connection or lost connection
with our servers during a game, you will be returned to the same stage of the game the next time you log in and will have the chance to continue your game.

If you were disconnected before the game result was displayed, you can view the result in Account's Betting History or contact our customer service team.

Yes, there are. To play for real money, you must be aged at least 18 and living in a country where it is legal to gamble. It is your responsibility to
follow the laws of your country or state before registering an account.

At Casdep the minimum deposit is $10 and the minimum withdrawal amount is $25. Please note that only Skrill, Neteller and Bank Transfer methods can be used to withdraw. Refer to our banking page for more info.

Bonus Money cannot be withdrawn until the bonus conditions are met and your bonus converts to Real Money. If you submit a withdrawal request without having the necessary amount of Real Money funds on your account, your withdrawal will be automatically declined and your bonus will be permanently revoked.

When logged in to your account the ‘Withdrawal’ menu from the blue bar at the bottom of the page will show you the date the withdrawal was requested, the amount and the method used (bank or e-wallet). Here you can also reverse any pending withdrawals or edit the amount requested.

The maximum conversion amount is the maximum amount of Real Money you can get by completing wagering requirements of your bonus. Converted Bonus Money can be used to play on but you may not withdraw over the Maximum Conversion Rate.