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Meet the team

Sarah Mills

A big welcome from all the team here at the Wetherby store.
We are here to look after your every need when visiting Vision Express, whether it's for an Eye Test, Contact Lens fit, choosing a new pair of glasses or just popping in for a simple repair.

Your NHS Entitlement

Get a free eye test

Some patients qualify for a free NHS eye examination and optical vouchers. Find out if you are eligible for a free vision test.

Criteria

NHS funded sight test

NHS Optical voucher

Aged under 16

Aged 16, 17 or 18 in full time education

Aged 60 or over

Diagnosed with diabetes or glaucoma

Considered to be at risk of glaucoma(as advised by an ophthalmologist)

Aged 40 or over and the parent, brother, sister, son or daughter of a person diagnosed with glaucoma

Registered blind or partially sighted

Eligible for an NHS Complex Lens Voucher(your optician will advise on your entitlement)

On a low income and named on a valid HC2 (full help) or HC3 (partial help) certificate

A prisoner being seen outside prison

Complaints

If you or your representative would like to make a complaint, please contact Sam Wilde at Vision Express, Ruddington Fields Business Park, Mere Way, Ruddington, Nottingham, NG11 6NZ or telephone 08000 382 177, email to . Your complaint will be acknowledged within 2 working days and you will receive an estimate of how long the investigation of your complaint is likely to take.

If your complaint relates to your sight test and you are not happy with how your complaint has been handled either by us or by NHS England, you will be advised of your right to take your complaint to the Health Service Commissioner (Ombudsman). If your complaint relates to your spectacles or contact lenses you can contact the Optical Consumer Complaints Service, 6 Market Square, Bishop’s Stortford, Hertfordshire, CM23 3UZ.

Your Safety

Vision Express Wetherby and all our practitioners and staff are committed to operating and maintaining effective systems for infection control to protect both patients and staff. We comply with all relevant Health and Safety Executive legislation and Medicines and Healthcare products Regulatory Agency requirements.

Store Reviews

Customer reviews

"Had my eyes tested at the Wetherby branch today. An excellent service, and very friendly and helpful staff. The optician explained everything that he was doing, and advised me what I needed. The girls we great at helping me choose a pair of frames that suited me. I think I look terrible in glasses but was made to feel great in the pair we ended up choosing. Almost looking forward to picking them up and wearing them ;-)"