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I have dealt with a computer that has apparently a trojan called Vundo or VirtualMundo. I have attempted to use VundoFix, and Symantec to remove the virus and both failed. After that I moved onto Combofix and that also has not removed the program. Per forum rules I am not posting the log until requested.

Also it should be noted that this computer is on an office network including computers with Windows XP and Vista, the server is either Windows Server 2000 or whatever is current (im not the server guy). Is there any steps I should take regarding the other computers whether or not they appear to be infected?

Be sure to update MBAM through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install. Then perform a Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the report in your next reply.

Note: MBAM uses Inno Setup instead of the Windows Installer Service to install the program. If installation fails in normal mode, try installing in safe mode. Doing this is usually not advised as MBAM is designed to be at full power when running in normal mode and loses some effectiveness for detection & removal when used in safe mode. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Therefore, after completing a scan it is recommended to uninstall MBAM, then reinstall it in normal mode and perform another Quick Scan.

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The process of cleaning your computer may require you to temporarily disable some security programs. If you are usingSpyBot Search and Destroy, please refer toNote 2 at the bottom of this page.

When the installation begins, follow the prompts and do not make any changes to default settings.

When installation has finished, make sure you leave both of these checked:

Update Malwarebytes' Anti-Malware

Launch Malwarebytes' Anti-Malware

Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

If an update is found, the program will automatically update itself.

Press the OK button to close that box and continue.

If you encounter any problems while downloading the updates, manually download them fromhereand just double-click on mbam-rules.exe to install.

On the Scanner tab:

Make sure the "Perform Quick Scan" option is selected.

Then click on the Scan button.

If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.

The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.

When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".

Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

Click on the Show Results button to see a list of any malware that was found.

Make sure that everything is checked, and click Remove Selected.

When removal is completed, a log report will open in Notepad.

The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.

Copy and paste the contents of that report in your next reply and exit MBAM.

Note:-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs---------------------------Be sure to re-enable your AV and malware scan tools if they were disabled

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Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:

Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version

Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.

The Express scan will automatically begin.(This is a short scan of files currently running in memory, boot sectors, and targeted folders).

If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.

If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.

When complete, click Select All, then choose Cure > Move incurable.(This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)

Now put a check next to Complete scan to scan all local disks and removable media.

In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.

Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.

When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.

Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".

In the top menu, click file and choose save report list.

Save the DrWeb.csv report to your desktop.

Exit Dr.Web Cureit when done.

Important!Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.

After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

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We Need to check for Rootkits with RootRepeal

Download RootRepeal from the following location and save it to your desktop.

Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).

Open on your desktop.

Click the tab.

Click the button.

Check all seven boxes:

Push Ok

Check the box for your main system drive (Usually C:), and press Ok.

Allow RootRepeal to run a scan of your system. This may take some time.

Once the scan completes, push the button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

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Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr

Mark
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time aroundDo not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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