Cannot set-up email accounts

I have been having problems with email on my bold 9780 for some time.(OS 6.0 Bundle 2921)on July 4th I stopped receiving emails and was unable to send any emails.On July 7 I attempted to use the email accounts within Set-Up and it would not launch. It displayed the loading clock for a few seconds and then nothing. After a few attempts, I chose to leave Set-Up and upon clicking Exit, the bb froze.

this has happened many times. Now, all 3 of the email accounts that were on my phone have disappear. no icons at all.

I spoke with Bell tech support. I have tried to fix this problem by clearing the cache, tried it on wifi, tried it at over 80% battery, tried turning off compression, etc etc

Re: Cannot set-up email accounts

-when i connect my bb with the desktop software/check for updates I am not invited to upgrade to OS7

-when i use the link you attached, I cannot complete the instructions to set up BIS "From the home screen, select the Email Settings icon (this may also be found in the Setup folder). Or, if your smartphone uses the BlackBerry 6 operating system, select Internet Mail Account." because I do not have the Internet Mail Account button, and when I click Email Accounts in Set-Up I face the same freezing issue mentioned above.

- when i used the www.blackberry.com/integrate link i recieved the error message "A communication failure has occured. the server may be busy, please try again later. if the problem persists contact your service provider"

Re: Cannot set-up email accounts

-when i connect my bb with the desktop software/check for updates I am not invited to upgrade to OS7

-when i use the link you attached, I cannot complete the instructions to set up BIS "From the home screen, select the Email Settings icon (this may also be found in the Setup folder). Or, if your smartphone uses the BlackBerry 6 operating system, select Internet Mail Account." because I do not have the Internet Mail Account button, and when I click Email Accounts in Set-Up I face the same freezing issue mentioned above.

Re: Cannot set-up email accounts

Well.. Sorry you cannot update your Bold 9780 to OS 7 ! But as KB says you should try a OS reload .

ciannozzi wrote :

when i used the www.blackberry.com/integrate link i recieved the error message "A communication failure has occured. the server may be busy, please try again later. if the problem persists contact your service provider"

But .. for this error message , can you can check this first Homescreen > Manage Connections > Service Status > BlackBerry Internet Services = what is the status now ?