Revision as of 23:33, 26 February 2014

This compatibility matrix specifies all supported configurations and versions for Cisco Unified Contact Center Enterprise 9.0(x). The information in this compatibility matrix supersedes compatibility information in any other Cisco Unified Contact Center Enterprise documentation. If a configuration or version is not stated, that configuration or version is not supported.

The CAD client and servers must all be at the same version. CAD clients and CAD server versions must be at the same major and minor release as the PG, CTI Server, and CTI OS Server and the CAD clients and CAD servers versions cannot be at a higher maintenance release than the PG, CTIS Server, and CTI OS Server versions.

You cannot do a consult/single step transfer from an agent logged into the CTI OS Agent desktop on the Tandberg EX60 and EX90 phones. Disable Agent greeting on the CTI OS desktop for these phones.

When using the EX90 with Cisco Finesse, if the agent has two calls on their desktop, they need to put both calls on hold before retrieving a call otherwise a potentially unintended conference might occur. See CSCuj42828.

UCCE Release 9.0.(x) Supported Browsers

General Compatibility Notes and Limitations

Component

Notes

Phones

The following general limitations pertain to IP phones used with Unified CCE Enterprise deployments:

Third-party SIP phones are not supported as contact center agent phones. The SIP standard does not include the necessary messaging for third-party Call Control (3PCC). Unified CCE relies on CTI capabilities on the SIP phones that third-party phones do not have. As an alternative, you may choose to deploy the Mobile Agent solution to enable Cisco Unified CCE and Contact Center Hosted (CCH) to use any phone as an agent phone. Please consult with your Cisco Sales Engineer for additional detail on this configuration.

UCM Silent Monitoring is the only type of Silent Monitoring that is supported with VXI/VDI.

Desktop solutions are supported on PC-like devices only that utilize a keyboard and mouse (no tablets or mobile devices supported at this time).

The customer is not required to use Cisco VXI endpoints in a VDI solution. The customer can use any VDI endpoint that supports the specific Citrix or VMWare VDI solution versions supported by Cisco. The customer is responsible for ensuring that bandwidth and any other deployment considerations ensure that the solution can meet the performance and timing requirements of CTI-OS.

For information about CAD wih thin client and virtual desktop environments, see the Integrating CAD with Thin Client and Virtual Desktop Environments document.

Application Virtualization

Windows Server 2008 R2 (SP1)

Cisco Client Version

Version

Citrix/XenApp

Remote Desktop Services platform

CTI-OS Clients (All CILs)

9.0(x)

XenApp 6.0 & 6.5

Windows Server 2008 R2 (SP1)

Siebel Compatibility

Cisco Siebel Driver

Siebel Release

9.0(1)

8.1(x)

ICM-to-ICM Gateway Requirements

The following are system requirements for ICM-to-ICM Gateway.

Both the Client ICM and Server ICM must be supported releases of Unified ICM, and they must be within one major version of each other. If two connected ICMs are running with different releases of Unified ICM software, only the ICM-to-ICM Gateway features supported by the lowest numbered release are available.

The 7970 is supported with these exceptions: Finesse, Unified CM based Silent Monitor, RSM, Agent Greeting, and Whisper Announcement are not supported.7975 only is supported with Agent Greeting or Whisper Announcement.

796x

The 7960 is supported with these exceptions: Finesse, Unified CM based Silent Monitor, RSM, Agent Greeting, and Whisper Announcement are not supported.7961, 7962, and 7965 are supported.

794x

The 7940 is supported with these exceptions: Finesse, Unified CM based Silent Monitor, RSM, Agent Greeting, and Whisper Announcement are not supported.7941, 7942, and 7945 are supported.

793x

Family not supported

792x

7921 and 7925 are supported with these exceptions: Finesse, Unified CM based Silent Monitor, RSM, Agent Greeting, and Whisper Announcement are not supported.

791x

The 7911 is supported with these exceptions: Finesse, Unified CM based Silent Monitor, RSM, Agent Greeting, and Whisper Announcement are not supported.

69xx series

6921, 6941, 6961, and 6945 are supported.

Cisco IP Communicator

Versions 7.0(x) and 8.6(x) are supported.Version 7.0(x) is not supported with Agent Greeting and Whisper Announcement.CIPC does not support Mobile Agents.