You need to be aware of this Privacy Notice if you are making an application for a financial assessment for non-residential care fees

What is a Privacy Notice?

A Privacy Notice is a statement issued by an organisation which explains how personal and confidential data about individuals is collected, used and shared

Who is collecting and using your personal data?

Swindon Borough Council will act as a “Data Controller” for any personal data that you provide to us. We will ensure that the data given to us is processed in line with our Data Protection Act 2018 (DPA 18) and the EU General Data Protection Regulations. (GDPR)

Please note that not providing your personal data may lead to you being held liable for the full cost of your care and support fees.

Your personal data – what is it?

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of data is governed by the General Data Protection Regulation 2016/679 (the “GDPR”).

What personal data do we collect?

The type of data we will need to collect in order to assess your contribution towards your care and support cost at home typically include the following:

Your personal details, including name, address, date of birth and national insurance number and contact details, for example, telephone numbers and email address

Your Partner’s details, including name, address, date of birth, national insurance number and contact details, for example, telephone numbers and email address

Details of any other adult members of your household including name, relationship and national insurance number

We will also require documentary evidence such as bank statements and benefit notification letters to confirm the financial information supplied on the application form.

How do we process your personal data?

Swindon Borough Council complies with its obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

Why do we need your personal information?

We will need to use some information about you to:

calculate your contribution towards your care and support fees and review your contribution where there is a change in your finances

deliver any other services and support to you

manage those services we provide to you

train and manage the employment of our workers who deliver those services

help investigate any worries or complaints you have about your services

help with the prevention and detection of fraud and other crimes

to help with the provision of statistical analysis of services

How the law allows us to use your information?

It is necessary to allow us to perform our statutory duties and to comply with our obligations under the Care Act 2014

Who do we share your information with?

For the purpose of processing and validating your financial assessment we may pass information to other agencies or organisations, such as the Department for Works and Pensions, Health Agencies such as the Mental Health Team and departments within the Council, such as Adult Social Care Housing Benefit and Council Tax, in order to provide efficient services and ensure that benefit and local tax is correctly assessed.

How do we protect your information?

We take the security of your personal information seriously and try to ensure that the necessary controls are in place to ensure that your personal data (either on paper or electronically), is held in a secure manner and is only accessed by those who have a right to see it.

How long do we keep your personal information?

Your personal information will be retained for period of 6 financial years, plus the current financial year, unless there are any outstanding matters after this date.

What you can do with your information?

Under the Data Protection Act you can request the following:

You can ask for access to the information we hold on you

You can ask to change information you think is inaccurate

You can ask to delete information in some circumstances

You can ask us to limit what we use your personal data for

Should you wish to exercise any of the above, you should contact the Data Protection Officer.

Your right to complain

In the event that you wish to complain about the way that your personal data has been handled by Swindon Borough Council, you should write to the Data Protection Officer and clearly outline your case. Your complaint will then be investigated in accordance with our customer complaint procedure.

If you remain dissatisfied with the way your personal data has been handled, you have the right to complain to the Information Commissioner’s Office at www.ICO.org.uk.

You may refer the matter to the Information Commissioner’s Office whose contact details are below:

If you do not provide the data requested in the financial assessment application form, we may not be able to process your application properly or at all and you may be held liable for the full cost of your care and support.

How will we ensure compliance?

A yearly audit will take place on personal data to ensure that we remain legally compliant in accordance with current data protection legislation.

Main privacy notice

You are viewing the Privacy Notice for the Non-Residential Care Services Contribution Form.