Campaigns

In support of quality holiday travel

We have a strong record of putting your story at the heart of the political debate!

At the core of all holiday complaints or problems lies the serious issue of what changes can be made; is it for example, always the case that the only way that improvements in holiday contracts can be acheived, is through the making of claims or seeking compensation?

Whilst that certainly has a role, particularly in serious illness cases, such as Salmonella, Shigella, Cryptosporidium, Norovirus etc, there is a need to seek change through political means.

Our Campaigns section covers a wide variety of topics and includes information on our campaigns on the Package Travel Regulations, the need for holidaymakers to ‘Whistleblow for Safety’ where holiday transport is deficient or the growing and serious issue of Aerotoxic or Sick Aircraft Syndrome.

We value holidaymakers input and we make sure your voice is heard!

Come on, step forward and take part – action now will provide a voice to your concerns and will contribute toward protecting you and your family when you travel in the future!

In this section you will find a sample of articles and reports from throughout the Campaigns section, which highlights our political work at Westminster, the EU Commission, various Aviation Authorities, all calling for increased protection for Consumers!

Whilst we provide help and assistance to Consumers who come to our helpline, we also pay forward that contact by using their story (where we have permission), and argue for improved safety standards or legal rights. Below we list the contributions we have made to the Travel debate but we have only listed the major items or events that deal with issues that affect Consumer travel. Aside from thi...
READ MORE24 January 2017

An end to avoidable holiday problems? The HolidayTravelWatch 'Holiday Standards' Report
20 years ago, this organisation was created from our Founder's bad holiday experience. Through the following years, she sought to highlight and argue for a change to the holiday product and bring about an end to avoidable experiences.
Through these 2 decades, HolidayTravelWatch has assisted many thousan...
READ MORE29 July 2015

CO-Gas Safety (COGS) has celebrated its 20th Year of Campaigning and held its last Schools Poster Competition at the House of Lords on Tuesday 27 January 2015.
We were honoured to be asked to deliver a speech at this event and did so about the state of Consumer Campaigning. Whilst we delivered our speech from a Carbon Monoxide perspective, we brought together the sum of our experiences from ar...
READ MORE27 January 2015

We have been following the recent developments in the debate on Carbon Monoxide (CO) and Carbon Monoxide+ (CO+) and noted that the All-Party Parliamentary Carbon Monoxide Group (APPCOG) were carrying out an inquiry into 'Consumer Behaviour'.
We were concerned to read however that submissions to the Inquiry would not be published and considered that this flew in the face of the accepted protoc...
READ MORE21 May 2014

Toxins are becoming an ever increasing holiday complaint! Whether it is by land, sea or air, we are hearing from increasing numbers of UK holidaymakers affected by their exposure to toxins whilst on holiday. These same holidaymakers also tell us of how their tour operator fails to react adequately to the complaints of their exposure.
One of the main problem areas concerns the issue of Carbon M...
READ MORE20 May 2014

Since 2006, HolidayTravelWatch has noted the suggestion amongst the submissions to the Committee on Toxicity (COT), that symptoms of illness highlighted by crew and passengers, following their exposure to fumes on aircraft, were akin to the condition of ‘hyperventilation’! This simplistic conclusion has continued to be perpetuated in the following year’s right up to 2012!
HolidayTravelWatch h...
READ MORE28 February 2014

As you will know, we have for several years been campaigning against the scandal of toxins escaping into aircraft cabins. Our quest for a greater openness and honesty, has taken the views of HolidayTravelWatch and the experiences of holidaymakers around the world, to try and bring about the conditions whereby common sense and safety will prevail!
I have met and continue to meet some remarkable...
READ MORE30 October 2013

HolidayTravelWatch has noted amongst the submissions to the Committee on Toxicity (COT), and further commentary, that it has been suggested, that symptoms following exposure to contaminated aircraft cabin air, highlighted by crew and passengers, were akin to the condition of ‘hyperventilation’
READ MORE21 November 2012

The other day I saw a headline that screamed - 'Poll shows 86% agree 'compensation culture' exists'! Wow, lock up your daughters, the bogeyman is coming to get them! This survey is obviously following the present government's mantra that 'claiming is bad' and how anything that promotes an individuals rights should be shunned and treated with distaste. I then wondered what if I am wrong and th...
READ MORE16 August 2012

I was struck by a news item which tells of a major cruise company becoming quite vexed about the 'reservation' of deck-chairs onboard their cruise ships. So concerned are they that they are carrying out a pilot process whereby if it is suspected that a chair has been 'reserved' and is not used, your personal 'reservation' items will be removed and can be collected from storage later! The crui...
READ MORE1 August 2012

How can I claim?

If you can answer yes to both questions, you may be able to bring a claim under the Package Travel Regulations!

Don't worry if you cannot answer yes to both questions; if you think you booked your travel independently, you may be able to make a claim against your travel provider or supplier!

Other Holiday Problems;How can I claim?

Have you suffered with failures in your holiday or flight contract?

Does your complaint against your holiday company arise in the last 6 years (UK Only) (flights 2 years)?

If you can answer yes to both questions, you may be able to bring a claim against your travel provider or supplier.

What compensation can I claim?

Whatever type of claim you have, the level of damages you can hope to get is based on a number of factors. Firstly you have to prove your case and then an assessment is carried out to determine the level of damages.

Legal Information on HolidayTravelWatch

Registered office: 21-27 St Paul's Street, Leeds, LS1 2JG. VAT number 823 8367 14. A list of members is available from our registered office. We use the term ‘partner’ to refer to an employee of equivalent standing to that of a partner in a partnership.Authorised and Regulated by the Solicitors Regulation Authority Registration No: 424940.

Contact us

If you are contacting us for the first time, you will receive an e mail shortly from your appointed Consumer Advisor; this will tell you when they hope to be able to speak with you and they will keep your informed if there is a delay. If you have contacted us before, we shall make sure that your appointed advisor will contact you again and guide you further. Please remember that there is always a heavy demand for our services so your patience at busy times is appreciated.