Eye Care reviews in Olympia

Real People ~ Real Reviews ~ Real Results

My son had an eye exam with Dr Hawes. Was a great experience. He. Was given at home exercises to do. At our follow up visit he has improved. She was great, the staff were great. I did not get our prescription filled here though as they did not take the insurance for hardwear, just exams.

- JOANNA H.

She is very knowledgable. They are very prompt when they book the appointment but sometimes I do have to wait. They have worked on the scheduling problem. Her staff is great. They have all of the equipment there so you don't have to go anywhere else. She is an extremely competent doctor.

- Sherry P.

We have good support from them. Dr. Rouse is very knowledgeable. He had the latest equipment that they have out. He does a really good job with that. He's always having the latest things to test and do a lot of different testings. We're continuing to use their optometrist.

- Lee S G.

When we lived in Southern California, my husband always went to our local optometrist. We were very surprised to learn that here in Olympia the local big box store with a nationally highly regarded optometry department and the local clinic of a national chain of vision care centers, could not fill this type prescription. It was then that my husband asked me to search Angie's List. After reading favorable reviews of Hawk's Prairie, a phone call revealed that they could fill the prescription. I accompanied my husband to the clinic. We were pleased with the pleasant surroundings and efficient and knowledgeable staff. The glasses were on my husband's face in about 12 days. He's a happy man.

- Joyce H.

I have gotten glasses from them for years. I have never had such exceptional customer service, specifically from Wayne. I will never go to another optical store - at least for as long as he works there.

- carol s.

I was walked through the whole process with all the information I could ask for. I was contacted about billing (my insurance would be billed and I was told the balance to expect after that) and reminded about the appointment by phone. When I arrived with my husband in tow, I was greeted immediately and asked to wait in their comfy waiting room with free coffee, tea, water. The medical staff confirmed my name and the eye to be treated repeatedly as they're supposed to do. I will return to this facility when my right eye requires its procedure.

- Paula G.

This is an excellent provider. When I had billing problem, i.e., my eye insurance had been cancelled without us knowing about it when we went to a COBRA, they dropped their price and billed us what they would've charged the insurance provider.
Excellent service by the dr. and the office

- dan s.

He and his staff are very professional. It is easy to get an appointment with them. He is very caring. It's a really good place to go. It's not just a regular appointment; it's actually an in-depth appointment where they will show me pictures of my eye and say that is what they are looking for. They really do care about what's going on.

- Valerie C.

I like them but I have a couple concerns. He uses terms and he doesn't always explain them although sometimes he attempts to. Other times I feel that he's not listening. At one point I stopped talking to him because he was talking to his assistant and he said, and ldquo;I'm listening.and rdquo; I'm not really convinced he heard what I was saying. I also wonder if he's getting to the root of the diagnosis. The thing he has me do doesn't necessarily fix the problem. He may be spot on and it may be more than one thing but what I went in for isn't necessarily successful. I'm taking a wait-and-see approach. The availability is pretty good but when I got there I had to wait a little while. I have a follow-up appointment in December; that gives me time to consider getting a second opinion. He was referred to me by a co-worker so I'm trying to give him the benefit of the doubt.

- Lois S.

I am pleased with their service. I like the doctors there and I feel comfortable with them. I have never had any problem getting an appointment. The office environment is very nice. They are very good.