The referral management market is categorized on the basis of type, component, delivery mode, end user, and region. By type, the market comprises self-referrals, professional referrals, and third-party referrals. The market, by component, is categorized into software and services. Based on delivery mode, the market is categorized into web-based, on-premise, and cloud-based. The market by end user is segmented into providers, payers, patients, and others. Based on region, the market is divided into North America, Europe, Asia, and the Rest of the World (Pacific countries, the Middle East & Africa, and Latin America).

A number of factors such as legislative reforms (for example, the Affordable Care Act (ACA) in the U.S.), increasing government initiatives to incorporate IT solutions in healthcare globally, rise in aging population and incidence of chronic diseases globally, and the shortage of nursing staff and doctors are driving the growth of this market. Referral management solutions also provide several benefits they reduce costs, streamline operational processes, increase patient throughput, and improve the overall quality of healthcare. Their benefits are another factor boosting the adoption of these solutions.

However, despite the numerous benefits of referral management solutions, certain barriers such as the failure to reduce outpatient attendance, lack of skilled healthcare IT professionals, and concerns regarding the security of patient data are hindering market growth.

The North American market dominated the global market in 2014. The largest share of the market can be attributed to the various government initiatives that encourage the direct or indirect adoption of referral management solutions in the region. Similarly, government efforts to increase adoption of IT into healthcare, including referral solutions, in various countries in the European and Asian regions, as well as the need for providing quality care at affordable costs, are expected to stimulate the growth of the market in those regions.

Figure 1 Referral Management Market SegmentationFigure 2 Global Market: Research Methodology StepsFigure 3 Sampling Frame: Primary ResearchFigure 4 Break Down of Primary Interviews: By Company Type, Designation, and Region Figure 5 Market Size Estimation Methodology: Bottom-Up ApproachFigure 6 Market Size Estimation Methodology: Top-Down ApproachFigure 7 Market Research DesignFigure 8 Data Triangulation MethodologyFigure 9 Professional Referrals Segment to Grow at A Higher Rate in the Forecast PeriodFigure 10 Software Segment Continues to Dominate theMarketFigure 11 Web-Based Segment Accounted For the Largest Share in the MarketFigure 12 Providers Segment to Grow at A Higher Pace in the Forecast Period 2014-2019Figure 13 Asia to Show the Highest Growth RateFigure 14 At tractive Market Opportunities in Referral Management:Figure 15 Professional Referrals to Witness Highest Grow Rate During the Forecast PeriodFigure 16 North America Dominated the Referral Management Market in 2014Figure 17 Professional-Referral Segment to Grow at the Fastest Rate Among the Top Three Segment in the Market, By TypeFigure 18 Asia to Witness Highest Growth Rate During the Forecast PeriodFigure 19 Drivers, Restraints, & OpportunitiesFigure 20 Medicare EHR Incentive TimelineFigure 21 Medicaid Hitech Incentive TimelineFigure 22 Hitech E-Prescribe BonusFigure 23 Hitech Act - Subsidy PlanFigure 24 Factors Affecting the Adoption of Referral Management Solutions, By End UserFigure 25 The Adoption of Referral Solutions is Expected to Increase in the FutureFigure 26 Referral Management ProcessFigure 27 The Professional Referrals Segment to Command the Largest Share in the Forecast PeriodFigure 28 Professional Referrals to Witness the Highest Growth in North AmericaFigure 29 Software Segment Continues to Dominate the MarketFigure 30 Referral Management Software Market, By TypeFigure 31 Integrated Software Segment to Grow at A Higher Pace in the Forecast PeriodFigure 32 Software Market to Witness Highest Growth in North AmericaFigure 33 Deployment of On-Premise, Web-Based, and Cloud-Based SolutionsFigure 34 Cloud-Based Mode of Delivery Poised to Grow at the Highest CAGRFigure 35 Providers End-User Segment Shows the Fastest GrowthFigure 36 Geographical Snapshot (2014): Rapid Growth Markets Are Emerging as New Hot SpotsFigure 37 North America Market Snaphot: Largest Segment in the Global Market in 2014Figure 38 Europe Market Snapshot: Europe is the Second-Largest Segment Holding A Share of 22% in the Global MarketFigure 39 Asia Market Snapshot: Asia is the Fastest-Growing Segment in the GlobalMarketFigure 40 ROW Market Snapshot:Market in the ROW Expected to Grow at A CAGR of 14.3% in the Forecast Period of 2014 to 2019 Figure 41 Market Share Analysis, By Key Player, 2014Figure 42 Strategies Adopted By Key Players Over the Last Three YearsFigure 43 Battle For Market Share: Client Acquisitions Was the Key StrategyFigure 44 The U.S. is the Major Revenue Generating Market (~94% of Total Revenue in 2014) For Top PlayersFigure 45 Ehealth Technologies, Inc.: Company SnapshotFigure 46 Kyruus, Inc.: Company SnapshotFigure 47 Referralmd: Company SnapshotFigure 48 Clarity Health Service, Inc.: Company SnapshotFigure 49 Eceptionist, Inc.: Company Snapshot

This report studies the global referral management market over the forecast period of 2014 to 2019. This market is estimated to grow at a CAGR of 22.1% to reach $2,686.3 million by 2019 from $988 million in 2014.

The referral management market is categorized on the basis of type, components, delivery mode, end user, and geographies. The type, comprises self-referrals, professional referrals, and third-party referrals. In 2014, the professional-referrals segment accounted for the major share of the global market, by type. By component, the market comprises hardware, software, and services. The software segment accounted for the major share (in 2014) of the global market. Based on delivery mode, the market is segmented into web-based, cloud-based, and on-premise solutions. The cloud-based solutions accounted for the largest share of the global market in 2014.

Key factors that are expected to spur the growth of this market are increasing government initiatives to incorporate IT in healthcare, the rise in aging population and the incidence of chronic diseases globally, the benefits of referral management solutions, and the shortage of nursing staff and doctors globally. However, referral management solutions fail to reduce outpatient attendance; this, along with the lack of skilled healthcare IT professionals, is hindering the growth of this market.

On the basis of region, this market is segmented into North America, Europe, Asia, and the Rest of the World (RoW).

The North American market dominated the global market in 2014, followed by Europe and Asia. The large share of the North American market can be attributed to various government initiatives that encourage direct or indirect adoption of referral management solutions, and rising pressure to reduce healthcare costs. The Asian market is relatively new to referral management; however, the increasing HCIT adoption, proficiency of IT skills, and growing healthcare spending in the region is expected to drive market growth.

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