Dark souls 2 wont download

I pre-ordered Dark Souls 2 about 6 hours before it launched and now everytime i click download it just downloads the theme. Ive tried looking for it in view downloads but even there i can only see the theme and not the game. Can anyone help?

Re: Dark souls 2 wont download

I wanted to make sure i was not crazy so today i contacted sony support to make sure i could get the game and here is how the chat went. Guss what Peter I can't access the F***** game

Peter M.: Hi, my name is Peter M.. How may I help you?

Eric Patterson: Hi, I wanted to confirm my pre order on Dark Souls 2. I bought the game through the PSN on 2/9/2014 and I went to check on the game today and it was telling me I had to pay for the game again. Usually I notice on the PSN if I have bought a game it will say "Purchased". I just want to make sure that tomorrow I'll be able to download the game and not be charged again.

Eric Patterson: Purchase number for the transaction is xxxxxxxxxx

Peter M.: I see, Eric. I'd be happy to look into this for you today.

Peter M.: Please wait while I research this for you.

Peter M.: Alright, Eric. According to our information the product was successfully preordered. Therefore you will be able to download the game tomorrow without any inconvenience. You might not see the "purchased" message due to the PSN maintenance which will be done today.

Peter M.: Rest assured you will be able to download and play your game tomorrow after the store update!