F&I

Resource Automotive Launches Consumer Service Website

June 18, 2008
• by Staff

CHICAGO – Resource Automotive Inc., a unit of The Warranty Group Inc., announced the launch of www.mrclaims.net, a consumer service website designed to assist motor vehicle service contract customers with mechanical repair claims and other issues.

The secure site allows customers to view their claim history and deductible information, and offers a PDF of the actual service contract agreement. In addition, customers have the ability to locate the nearest authorized repair facility using an integrated mapping application.

"Our customers now have the advantage of going online any time of day or night to access their information, including terms and conditions of the service contract, when their contract expires and assistance in finding a facility to have their vehicle repaired," said Sophocles Karapas, executive vice president of North American Automotive Operations. "With the addition of www.mrclaims.net, we've greatly expanded our customer service capabilities."

The site is now available. Customers can register their agreements with a username and password to gain immediate access to their information.

Larry Dorfman will step aside as chief executive of APCO Holdings, the company he founded 35 years ago and grew to include the EasyCare, GWC Warranty, and Covideo brands, yielding the company’s chairman and CEO position to former J.D. Power head Finbarr O’Neill.

Two years ago, Chris Brown went looking for a way to facilitate sales, trade-ins, and financing for car buyers who prefer to shop online. Today, his Seattle-area Subaru dealership is doing just that, and he says the experience he and his team deliver is just as ‘stress-free’ as ever.

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