Description
Under the supervision of the Field Services Manager, the Field Technician is responsible for the performance of a variety of technical services at the customer/user site. All services are delivered under the authority of either the Support or Integration group within the scope of procedure and protocols as determined by the Field Services Manager.
Receive and review dispatch documentation including work instructions, travel instructions and test protocols.
· Execute work in accordance with latest procedures and protocols issued by the Field Services Manager or his designee.
· Provide verbal and written reports to the individuals and departments responsible for the dispatch as instructed by current protocol.
· Complete and deliver all quality documents resulting from the site service.
· Establish and maintain a professional relationship with all customer/user sites.
· Manage travel expenses and other administrative duties in accordance with administrative procedures.
· Be familiar with mechanical and electrical precision measuring tools such as digital multi-meter, amp meter and mechanical precision tools.
· Using schematic diagrams and work instructions to troubleshoot replace and test electrical mechanical line replacement components.

Requirements
MUST have valid USA passport (or can obtain one).
MUST have a good credit history, clear criminal background, respectable employment history
NO drug or alcohol related tickets, arrests, violations, or convictions
MUST be able to complete a Dept. of Justice background check, and obtain an ATFE clearance.
MUST BE bilingual - read, write, and speak fluent English/Spanish
Good knowledge of computer operating systems such as Windows NT, 2000, XP, 2003, 2007, and 2010
· AA or BA in computer systems, related technologies or equivalent experience.
· Three years in electromechanical assembly and component repairs.
· Strong skills in operating systems troubleshooting.
· Two years in Field Service repairs or related field.
· Excellent communication and interpersonal skills.
· Strong analytical and problem solving skills.
· Ability to lift up to 100 lbs. with frequent lift/carry of up to 50 lbs.
· Able to obtain and maintain any Security Clearances necessary per region.
· Bilingual candidates required - Spanish and English.
Is consistently compliant with scheduled arrival and departure times – does not inconvenience the customer by being early or late. Looks for opportunities to provide more service than expected and improve the client’s experience with the product.