Patients & guests

Care that’s centered on you

People come to us for all kinds of reasons. Some experiences are joyful, like the birth of a baby, while others are difficult, like facing a serious illness. Many come by choice because this is the best place to have the treatment they need. And many literally come by accident. No matter what brings you to Regions Hospital, we’ll do everything to make your stay as comfortable as possible. You’ll feel like the most important person here—because you are.

For patients

It’s not easy being away from home. That’s why we give you the best possible medical care so you can get home soon. Along the way, we’ll try to give you all the comforts of home that we can. If you have questions about your care or something that isn’t covered here, feel free to ask your nurse or another staff member. Below, you’ll find more details about your stay.

Having surgery?

We want you and all our patients to have a positive experience and great care. If you have questions about preparing for surgery, we can help. Learn more.

Phone calls

If you are able to receive phone calls, they will ring directly in your room between 7 a.m. and 10 p.m. Calls outside of those hours are directed to the hospital operator at 651-254-3456, and the call will be transferred to your unit.

To make a local call, dial 9 and then the phone number. Long-distance calls from your room can only be made with a credit card, calling card or by calling collect.

Guests

Visiting Hours: 11 a.m. to 8:30 p.m.

Guests are always welcome during regular visiting hours. Visiting hours may vary based on your needs.

Family members are defined by the patient and are not limited to relatives. Family member may include but are not limited to a spouse, domestic partner (including same-sex domestic partner), another family member or a friend. We welcome designated family members at any time and for your recovery and privacy, family members are discouraged from staying overnight with you. However, if you need the support of your family during the night, please speak to your nurse.

All guests and family members should respect the privacy of other patients and may be asked to leave if their behavior is disturbing others. Guests under the age of 12 must be accompanied by an adult 18 years of age or older, in addition to the patient.

Meals

If your doctor has you on a restricted diet, you will receive a special menu. If you have a test or procedure during your mealtime, your meal will be served as soon as you’re able to eat. Staff members from the Food and Nutrition department are happy to answer any questions.

Mail

Mail is delivered to your room once per day, except on weekends and holidays. After you leave the hospital, your mail will be sent to your home. There are outgoing mailbox chutes located near the elevators in the Central section.

Television

Please be mindful to keep the volume on your television low or use earphones if you’re still struggling to hear it. Please turn off your television when you are sleeping. Please Note: All channels are subject to change.

Channel programming

3

KTCA-2 (PBS)

6

WCCO-4 (CBS)

7

KSTP-5 (ABC)

8

KMSP-9 (FOX)

10

KARE-11 (NBC)

12

KTCI-17 (WEATHER)

13

KMWB-23 (CW)

14

THE WEATHER CHANNEL

15

WFTC-29 (UPN)

16

FOX SPORTS NET (FSN)

17

KSTC-45 (IND)

18

TBS

21

MSNBC

22

CNN

23

FOX NEWS

24

DISNEY XD

25

NICKELODEON

26

DISNEY

27

CARTOON NETWORK

28

ANIMAL PLANET

29

DISCOVERY

30

LIFETIME

31

ABC FAMILY

32

AMC

33

TNT

34

TLC

35

GALAVISION

36

UNIVISION

37

COMEDY CENTRAL

38

NATIONAL GEOGRAPHIC

39

USA

40

NEWBORN CHANNEL (Spanish)

41

NEWBORN CHANNEL

42

TV LAND

44

HOME AND GARDEN CHANNEL

47

STROKE: REDUCING YOUR RISK CHANNEL

48

STROKE: AFTER THE STROKE CHANNEL

51

REGIONS WELCOME CHANNEL

52

C.A.R.E. CHANNEL MUSIC AND IMAGES

54

SURGERY CHANNEL

62

NHL NETWORK

63

NFL NETWORK

64

HISTORY CHANNEL

65

FOX MOVIE CHANNEL

66

FOOD NETWORK

Notary public

For notarizing healthcare-related documents, please tell your nurse, and they will contact a notary public at the hospital. Do not sign the document(s) until the notary public is present to witness your signature.

Special occasions

If you are in the hospital on your birthday or anniversary, we want to help you celebrate! Upon request, we’ll make a birthday cake as our gift to you and do whatever else we can to make your day special. Please ask your nurse for details.

Safekeeping of your valuables

Please keep any valuable items at home or send them home with a friend or family member. If you have a valuable item at the hospital, please store it in the safe in your room or ask your nurse about storing it in the safe at the cashier’s office. The hospital does not accept responsibility for items unless they are deposited in the cashier’s office safe. For lost or missing items, please contact the Security Office.

More information

A visit from family and friends is often the high point of a patient’s day. For details on your visit, see the information below.

Phone calls

If you know the patient’s phone number, you can call his/her room directly any time between 7 a.m. and 10 p.m.

If you don’t know the patient’s phone number, or are calling before 7 a.m. or after 10 p.m., call the hospital operator at 651-254-3456, and your call will be transferred.

Visiting hours: 11 a.m. to 8:30 p.m.

Guests are welcome during regular visiting hours. Visiting hours may vary based on the patient’s needs.

Family members are defined by the patient and are not limited to relatives. We welcome designated family members at any time. Family member may include but are not limited to a spouse, domestic partner (including same-sex domestic partner), and other family member or a friend. Your support and encouragement are important to your loved one, and we want you to feel welcome and comfortable. If family members wish to stay after 8:30 p.m. or enter the hospital before 5 a.m., they will need to obtain a Fast Pass ID in the Main Lobby.

All guests and family members are required to respect the privacy of other patients and may be asked to leave if their behavior is disturbing others. Guests under the age of 12 must be accompanied by an adult 18 years of age or older, in addition to the patient.

Waiting areas

There are several waiting areas located throughout the hospital and on most patient floors. The atrium, Health Resource Center, cafeteria, and lobby outside the Overlook Café & Deli are also comfortable places to wait.

Sending flowers or gifts

If you are unable to come to the hospital but want to send flowers or a gift to a patient, please call the gift shop during business hours or shop online at Bright Corner Gift Shop. We will deliver your purchase free of charge to Regions Hospital, Gillette Children's Healthcare, and Capitol View Transitional Care Center. The gift shop’s phone number is 651-254-3325.

Flowers & balloons

Mylar balloons and fresh flowers are allowed in many patient care units. Latex balloons are not allowed because of possible allergies. Flowers are delivered daily.

Smoking policy

Smoking is not allowed on the Regions Hospital campus. The closest place to smoke is on the public sidewalks outside the hospital. We encourage you to check with your doctor about methods such as nicotine gum or a nicotine patch to help you stop smoking. Minnesota residents can also take advantage of a free smoking cessation program. Call the number listed for your health plan. If you are uninsured, call the QUITPLAN helpline, 1-888-354-PLAN (7526).

Care team

You are at the center of your team. Surrounding you is your support system of family and friends, and your hospital care team. We encourage you to have family and friends present when you talk to your hospital care team and to help you determine the goals of your care.

If you have questions about your care, ask anyone on your team, or write them down on the question handout you received when you were admitted. Below are a few more details about your care team and what to expect during your stay.

Care Board

Most patient rooms have a Care Board. This is one more way to communicate with your care team. Your Care Board has valuable information about your daily activities; the names of your hospitalist (attending doctor), nurse and nursing assistant; questions for your doctor; and an anticipated discharge date. The Care Board is reviewed and updated by you and your nursing team during the nurses’ change of shift.

Your support team

You are an important part of the care team supporting your loved one in the hospital. For your convenience, we offer these guest services. If you have questions about nearby accommodations or any other services you don’t find here, ask at the entrance desk, check with any staff member, or see the information below.

Food & beverages

Cafe 640

Whether you are looking for a quick light snack or a homemade meal, our cafe; is the place to go. During the morning hours, we serve made to order breakfast specialties. A fast and fresh option includes a breakfast buffet as well as a self serve yogurt bar. We proudly serve Starbucks and Seattle’s Best coffee which goes great with our freshly made pastries. Lunch and dinner include homemade pizza, made to order grill items, fresh deli meats and cheeses, homemade soup, carved roast meats and fresh crisp salad items.

Hours of Operation - 6:30 a.m. to 6:30 p.m.

Overlook Coffee & Deli

Overlook Coffee and Deli is located on the 2nd floor of the main building adjacent to the atrium. We have everyone buzzing about our Starbucks coffee, gourmet espresso drinks, and blended iced beverages. During our morning service, you can enjoy a create-your-own breakfast Panini. Throughout lunch and dinner, we specialize in hand crafted Paninis, quality soups, and attractive salads. We have a great variety of quick, light snack options. We are widely known for our delightful scent of freshly baked cookies, but we carry a wide range of desserts and pastries as well. We love seeing smiling customers and work hard to ensure that is a reality.

Hours:

Monday – Sunday 6:30 a.m. – 9 p.m.

Waterfall

The Waterfall Café is located on the 1st floor of the HealthPartners Specialty Center, 401 Phalen Boulevard. Don’t let the small space fool you. We offer Starbucks coffee, gourmet espresso drinks, blended iced drinks, freshly made sandwiches and salads, deliciously healthy snack items, and freshly baked goods. The friendly baristas demonstrate great service and never fail to ensure that you leave feeling satisfied.

Hours:

Monday – Friday 7 a.m. – 3 p.m.

Vending machines

The Atrium, 1st floor has the widest selection of vending machines. Vending machines are also available at these locations:

Cafeteria: 2nd floor, Central Section

East section: 1st and 3rd floors

North section: 2nd floor

West section: 3rd floor

South section: Main Lobby

Central section: 5th, 6th and 9th floors

Automatic teller machines (ATM)

Near the Main Entrance on the 1st floor, South section

Free Wi-Fi

Regions Hospital offers free Wi-Fi throughout the campus for those interested in bringing laptops and mobile devices to the hospital.