I am running windows vista 32-bit. I have flash player 16.0.0.257 and am unable to update to 16.0.0.296 in IE9. Chrome is not a problem and updates automatically. Google is also my default browser.

In IE9, Active x filtering is NOT checked. In internet options, security and trusted sites - active scripting is enabled and security is set for medium.

When I try to do the update, the update stalls on step 2. If I try to do it again I get a message that only a single instance of this application can run. If I clear it out of downloads and try again, it's just a vicioius cycle of same repeated problem.

With the IE browser open I can check my version at Adobe site which verifies my present version. When I go to the help page, I get a black screen with blue words on the right. I have to scroll down very far to get the white page with the install info, etc.

I had this problem quite a long time ago and used to be able to click on a direct link for ie. But I no longer am able to find that.

I would like to echo Andy's reply (second post in this thread). I just visited the Windows Installation help page and had no problems downloading any of the three stand alone installers. If you're encountering problems installing from the installer located on http://get.adobe.com/flashplayer, then I would highly recommend trying the stand alone versions located on our help page.

I suspect there's something going wrong with your system. This isn't a common issue and is typically related to corrupted files. This might be simply a corruption of the installer during download. When you view the stand alone installer, does it display itself with a Flash Player icon similar to the one below?

I'm assuming you are using IE to download these files. Could you try downloading with another browser (such as Google Chrome or Mozilla Firefox)? Alternatively, do you have any security software running? If so, could you temporarily disable this while downloading and installing to see if that might be interfering?

i'm pretty sure i don't see that image. I never use IE. i install the firefox installer since its my main browser. i said in another thread that chrome has adobe 16 already on it. but i have a green screen on episodes.

i have McAfee for security software but i've never ran it. how do i disable it?