That's it. So the body, which should be an expansion on the subject, gives completely different numbers, with no good explanation as to why.

The reason for the discrepancy is that the subject shows only the numbers for the past 24 hours, whereas the body gives numbers for all configured jobs. However, I'd like to see a change made to the body of this email so that it comes out along the lines of the following:

Stuart, thank you for your feedback. We will log this request in our tracking system. On the other hand, if you want to have more flexibility in reporting (formats, data, etc), then I would recommend taking a look at our pre-defined reports (for example, this one) in Veeam ONE for backup. Thanks!