Training and Course Listing

Management and Administration of Medications

One of the many important responsibilities given you is to assist with the administration of medications. To correctly fulfill this duty, you must
understand how to use the pharmacist’s written information that accompanies prescription medications and how to implement the six rights to safely
administer medications. This class is designed to provide you with this required knowledge and increase your awareness of medication-related concerns that you may observe.
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Recognizing and Responding to Challenging Behaviors

There are many reasons why a client might display challenging behaviors. In order to assist him or her, you must understand the
cause of the challenging behavior and then appropriately initiate therapeutic and individualized interventions. In this class,
you will learn many of the common causes of challenging behaviors, methods for modifying the environment, and ways to assist clients with managing stress.
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Client Group Training – Advanced Aging

Although everyone experiences aging, each of us ages differently. In this session, we will explore general physical,
emotional and mental changes that occur with aging, and identify common care needs of older adults.
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There are many conditions and diseases that may cause dementia. Some dementia is reversible while other dementia has no cure.
This course will describe different types and symptoms of dementia, including Alzheimer’s disease and care strategies for clients with dementia.
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Client Group Training – Developmental Disabilities

This course will define developmental disabilities, discuss specific diagnoses, and identify general characteristics and common care
needs of individuals with developmental disabilities.
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Client Group Training – Mental Illness

In this session, you will learn about forms, symptoms, and treatment options of specific mental disorders.
This course will provide you with information to support individuals with mental illness.
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Client Rights

History is filled with accounts of mistreatment of clients. However, through the efforts of family members
and other advocates, laws were passed which identified and mandated long awaited rights. In this course, we will
discuss these rights, identify how you can protect them and assist clients in exercising them, and outline what to
do if they are violated. We will also provide you with the knowledge to be able to identify potentially abusive
situations, implement methods to prevent them, and take necessary steps to report them.
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Dietary Needs

This class is designed to provide you with the knowledge to create menus that meet the
dietary needs of the clients you support. It will focus on assuring that the menus meet
the clients’ dietary needs and food likes, food is prepared and stored in a safe and sanitary
fashion, and food preparation areas are kept clean.
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Fire Safety

The safety of the clients is of paramount concern. In this class, you will learn appropriate methods
for preventing fire, teaching evacuation skills, and responding to a fire. Basic fire safety practices
will be discussed including maintenance of fire alarm systems, use of fire extinguishers, prevention of
fires, practice of fire evacuation drills, and other aspects of effective fire management.
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First Aid and Choking

This class is designed to provide you with the skills needed to promptly and adequately respond in an
emergency situation. You will learn how to recognize the signals of an emergency situation and how to
provide the needed care.
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Standard Precautions

An important part of keeping yourself and the clients safe is to practice standard precaution to minimize
the transmission of disease. This class will provide you with the skills necessary to handle routine
non-emergency excretions in giving care, handle exposure incidents, and use personal protective equipment
and effective personal hygiene practices. OSHA standards for prevention of bloodborne pathogens’ transmission
will be presented.
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Personal Cares

Many clients in assisted living facilities need assistance with one or more activities of daily living. This course is designed to teach
you how to perform activities of daily living such as bathing, shaving, oral hygiene, nail care, dressing, incontinency care, etc. The concept
of dignity in care is presented to establish a framework from which assistance is to be provided.
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Creating a Culture of Caring

In keeping with the mission of residential services, we endeavor to create an environment in which the clients may develop and enhance their
skills of independence. In order to achieve this focus, each staff member must recognize his or her role. Like ripples in a pond, you contribute to
the culture of the facility and affect the lives of the clients. In this session, you will learn how to positively impact the climate where you work
and create a culture of caring.
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AFH Regulations

Designed to increase your awareness and knowledge of regulations for licensed AFHs, this course will focus on Wisconsin Chapter
DHS 88 and your responsibilities for ensuring compliance.
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Back Safety in the Workplace

Back injuries account for nearly 20% of all injuries in the workplace. The most effective ways to prevent back injury are to redesign
work responsibilities to reduce the hazards of lifting and to use good body mechanics to keep your back safe. In this course, you will
learn factors involved in back injuries, correct body alignment when sitting or standing for prolonged periods, rules for safe body
mechanics, and principles of safe lifting.
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Characterized by noticeable impulsivity and instability of mood, self-image, and interpersonal relationships, borderline personality disorder
can be a complex condition. The intent of this course is to increase your understanding so you can effectively support a client diagnosed
with borderline personality disorder.
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Client Confidentiality

Given all the people involved in the lives of the clients, it can sometimes be confusing with whom you can share client information.
This session will cover the statutes governing client treatment records, methods to safeguard confidential information,
and the people who may have access to client records.
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Empowering Others

In this course, we will explore the treatment of people with developmental disabilities throughout history and trace the laws that
brought about change in treatment and services. You will learn the importance of and means to empowering individuals with disabilities.
With the provision of knowledge and opportunities, the ability of people to direct their lives increases.
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Client Rights Review

To enhance your ability to protect and advocate for the rights of the clients, this review course was developed. In this course,
we will review client rights and your responsibility to respect and promote them.
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Conducting Effective Meetings

Meetings are inevitable in the business world because they serve several important functions. Given their role in our work world, it is
important for you to develop the skills to effectively run them. The key to a productive meeting is the preparation of the leader. The more
prepared you are, the more efficiently your meeting will run. In this session, you will discover how to prepare and conduct effective meetings.
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Diabetes

Diabetes is a chronic health condition whose treatment to a large extent depends upon self-management. Helping the client
to manage his or her diabetes is a team effort. The client is the primary team member, with the residential staff, physician,
registered dietitian, and other health care professionals playing a vital role in the treatment of the illness. Client participation is
critical to the treatment outcomes of this disease. In this session, you will learn about the effects and treatment of diabetes so that
you can effectively support clients diagnosed with diabetes in maintaining their highest level of health.
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Supervisory Documentation

A valuable tool for managing and monitoring employee’s work performance is supervisory documentation. Upon completion of the course,
you will have an understanding of your documentation responsibilities and its purpose.
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Emotional Control

Have you ever lost your temper and later wished you could “rewind the tape” and change how the scene played out? Have you ever
regretted actions that in an emotionally charged situation were negative, hurtful, or destructive? Although a natural emotion, anger
inappropriately expressed can be damaging. Upon completion of this class, you will understand the many aspects of anger, identify
consequences of losing emotional control, recognize your personal triggers, and learn coping strategies to deal with anger.
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Epilepsy and Seizure Management

Epilepsy is a brain disorder characterized by seizures. While it cannot be cured, it can be successfully treated. Treatment of individuals
with epilepsy is aimed at controlling their seizures. Designed to improve understanding of epilepsy, this class will describe the different
types of seizures and how to best support a client with seizures.
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Fire Safety and Emergency Procedures Review

In this session, we will review procedures for preventing and responding to fire, following your facility’s emergency plan, and recognizing and
responding to emergency medical situations.
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Introduction to Comprehensive Community Supports

Treatment options for individuals with mental illness have changed over the course of the past 100 years. Early treatment options were based on false assumptions
and a lack of understanding of mental illness. In this course, you will learn about Comprehensive Community Supports, a Medicaid program that opens access to
supportive services for individuals with mental health and substance use disorders.
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Mental Illness

Many misconceptions exist about mental illness. This two-part course addresses these misconceptions by providing accurate information about several types of
mental illness. Forms, symptoms, and treatment options will be presented about specific disorders.
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Individual Service Plan Development

Based upon the client assessment, an Individual Service Plan is developed. This plan specifies client goals and interventions. In this class,
you learn about the requirements for the creation of an Individual Service Plan.
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Medication Administration Review

A medication error can be fatal, therefore, it important that you correctly follow the six rights each and every time you assist with medication
administration. In this review session, we will focus on implementing the six rights, following the physician’s order, identifying side effects
and drug interactions, and reporting and documenting medication and health issues.
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Dispelling Myths of Aging

Many stereotypes exist about older adults. These exaggerated beliefs are often inaccurate and may contribute to negative attitudes and even discrimination
towards older adults. In this course, we will first address these myths and their consequences and then discuss the realities of aging.
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Personal Cares

Many clients in assisted living facilities need assistance with one or more activities of daily living. This course is designed to teach
you how to perform activities of daily living such as bathing, shaving, oral hygiene, nail care, dressing, incontinency care, etc. The concept
of dignity in care is presented to establish a framework from which assistance is to be provided.
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Professional Boundaries

As you work with individuals in the community and in their homes, you will become involved with many personal aspects of their lives.
This does not, however, give you permission to cross the line that must exist between you and a trusting client. Professional boundaries are
physical and emotional limits of the relationship that provide safety and keep the relationship professional. Learn about common areas of
boundary crossing, questions to ask to determine if your actions are in the best interest of the client, and how to manage boundary concerns.
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Providing Prompt and Adequate Treatment

To ensure the safety, health, and welfare of the clients, you must appropriately and in a timely fashion respond to medical issues. At times it may be
confusing how to correctly handle the situation. In this session, you will learn the best course of action for responding to client concerns.
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The Recovery Process

The concept of mental health recovery is a model that has positive implications for people with a mental illness, their families, and service
providers. It signifies a shift in beliefs, services, practices, and anticipated outcomes. Research confirms that people with mental illness
can and do recover to live productive lives in their community. In this session, you will learn how the recovery process is not a destination
but rather an individual path of continued growth.
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Resident Assessment

To effectively develop and design services to meet the individual needs of the client, an assessment must be conducted. The purpose
of this course is to familiarize you with the assessment process and how to effectively conduct, revise, and document an assessment.
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Sexuality and People with Developmental Disabilities

There are many misconceptions about individuals with developmental disabilities and sexuality. The truth is that people with developmental
disabilities have the same sexual feelings and needs as people without disabilities. This session will provide you with the needed tools to
respectfully teach professional boundaries, identify possible signs of sexual abuse, and appropriately respond when confronted with sexual
situations with the clients.
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Standard Precautions

An important part of keeping yourself and the clients safe is to practice standard precaution to minimize the transmission of disease. This class
will provide you with the skills necessary to handle routine non-emergency excretions in giving care, handle exposure incidents, and use personal
protective equipment and effective personal hygiene practices. OSHA standards for prevention of blood borne pathogens’ transmission will be presented.
Browse & Sign-up for Classroom Training Here!

Stress Management

As demands on our time increase, so does our stress level. This course on stress management will provide you with an opportunity to increase
your awareness of the effects of stress on the body and individual stress triggers. You will discover techniques that can help to reduce the
negative effects of stress and assist in changing behaviors that contribute to increased stress levels.
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Substance Use Disorders

Some of the individuals you support may have issues with substance abuse. There are a variety of reasons why people choose to begin using drugs and a
number of factors contributing to addiction potential. Although addiction may be complex and chronic, it is treatable. In this course, you will
learn about warning signs of substance abuse, specific substances of abuse, symptoms of addiction, the effect of drugs on the brain, principles of
drug addiction treatment, and relapse prevention guidelines.
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Suicide Intervention and Prevention

Hearing a client you support talk about suicide can be stressful and upsetting. You want to help but may be unsure of what to do. Suicidal behavior is very
complex with many varying risk factors. In this course, we will address the misconceptions that exist about suicide, explore risk factors and warning signs,
and discuss how to appropriately respond to warning signs.
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Traumatic Brain Injury

Traumatic brain injury is a complex injury involving a wide range of symptoms and disabilities. It can bring physical, cognitive, and behavior challenges
for the client and those who support him or her. This course is designed to increase your knowledge of traumatic brain injury so you can provide supports
to minimize the effects of these challenges.
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Customized

CCLS offers you the option of attending training in one of our classrooms or bringing the training to your site. We will customize any course
content to fit the specific needs of your organization and work with you to present training that your employees can use. For example, you may need training
specific to the clients you support, you may have received a citation from the State with a directive to complete a particular training, or you may want all
your employees to complete their continuing education at the same time to save on costs. Whatever your training need, we have the solution for you.

Check out the case studies below and contact us For further information:

Lori Bares, Training Director

920-261-1345

Fill out the form below to send us an email!

or

Michele Fuehrer, Training Coordinator

1-800-236-2257 ext. 239

Case Study 1: Onsite Training Needed for New Facility Staff

An assisted living company was pleased to announce the soon-to-be opening of their second facility. Wanting to be prepared for the first residents who could call it
home, they began advertising for employees. Given a rural location and good economy, their recruitment endeavors were challenged. By the time the employees were hired,
there remained only a couple of weeks before the facility would open. The administrator called CCLS Training to request that all the required classes be conducted at
their location over the course of two weeks. We were able to arrange for a trainer to travel to their location and conduct the classes so by the move-in day of the
residents, all employees had completed their training and were able to fulfill their responsibilities and provide the needed supports.

Case Study 2: Onsite Training Needed for Documentation Issues

As one facility’s administrator reviewed the residents’ records, she noticed there was missing and incomplete documentation. After talking with the caregivers,
she found that they were providing cares but didn’t understand the significance or process for documentation. Her concern was for the liability of having poor or
no documentation, no written verification of the care provided. She had heard about CCLS Training from another company and so called to ask if we could assist with
teaching her employees. To make sure the training was appropriate, we spent a little time ascertaining the needs. Upon a discussion of her goals for the training
and the facility’s documentation format, expectations and process, we designed a documentation course specific to her employees. A trainer traveled to the facility
and conducted the course. Following the class, the feedback from the employees was that the trainer really understood their charting process and provided a number of
tips for completing it accurately. The administrator said that we had met her goals for the training.

Case Study 3: Onsite Training Needed for Continuing Education Hours

With a small facility in a rural location, the administrator found it difficult to secure the needed continuing education hours for his employees. It was too costly
to send each one to a series of classes and there was no one local who could provide the training at a reasonable cost. In a conversation with a case manager, the
case manager mentioned that CCLS provides training but she didn’t know if we provided on-site training. He called and upon finding out that we do offer on-site classes
asked for a price quote for the need continuing education classes. Upon receiving a price quote less than what it would cost him to send his employees to classes, he
scheduled dates for classes relevant to the residents served in his facility. By having all of his employees attend together, he was assured they all received the same
information, were able to participate in class discussion and brainstorm with their co-workers, and meet their continuing education hours.

As residents age, there tends to be a decline of skills and often times new diagnoses. This is what was occurring with one of the residents at a facility located in
a neighboring county. The administrator was concerned about the employees’ ability to support the resident as symptoms of dementia began surfacing. Because the resident
had called this facility home for the past ten years, the administrator wanted to make sure the resident could continue to reside there. Her intent in calling CCLS
Training was to provide training that would help her employees understand the resident’s new condition and respond appropriately to the resident’s increased need for
assistance and monitoring. After speaking with the administrator, CCLS Training revised their course on dementia to address the specific needs of her employees. The
trainer traveled to the facility and conducted the class with the administrator in attendance. Since the course was specific to the facility, the employees were able
to share concerns and receive possible support solutions from the trainer. The administrator expressed her appreciation for the customized training, which increased her
employees’ understanding of the resident’s condition.

Comprehensive and Innovative

We proactively review and update course content so that your employees receive the most
current information available. Our learner-based programs ensure that students are engaged in the classroom experience. In addition to the required
courses, we offer over 30 continuing educations courses that serve to improve your employees’ ability to provide quality services.

Applicable

People working in our industry must constantly strive to increase their skills and knowledge in order to better support and meet the needs of clients. Our
staff training embraces the essence of what is needed by your staff both for meeting regulatory requirements but more importantly for what is needed to
provide the highest quality of care and professionalism. Training also increases employee job satisfaction which pays dividends to your bottom line. A fiscally
sound and well-managed program is what is best for clients and that is what our training is designed to help you build.

Experienced

With more than 40 years of experience in supporting individuals with a wide range of disabilities,
CCLS has come to be trusted and relied upon by long-term care providers for their training needs.
Our state-approved staff trainers promote client dignity, individuality, and rights in each class they teach. Their years of direct care and
raining experiences are a benefit to the more than 2500 students that annually attend their classes. Between our offering of over 45
ourses and our customized training, we are confident that you will find the training your employees need.