osition Summary - The Guest Service Agent (GSA) is a key role; quite often the only team member the guest may encounter. The GSA must endeavour to create loyal customers through the provision of individualized service that is efficient, responsive, proactive, and surpasses all guest expectations.

Duties and Essential Job Functions1. Provide a high standard of customer service by efficiently and accurately dealing with all guest transactions, including the process of checking in and checking out guests.

Thoroughly understands and adheres to proper credit and cash handling policies and procedures

Use of proper telephone etiquette, adhering to Front Office Standards, answering all calls in a timely and professional manner

Understands the switchboard console and how to use it

2. Acts as a host to our guests by searching out opportunities to go above and beyond, to wow the guest; drive customer loyalty by building emotional, individualized connections with customers; and anticipating needs and being proactive.

Acknowledge all customers that enter the lobby area and greets guests first

Promote good will by being courteous, friendly, professional and helpful to guests and co-workers

Interprets guest needs and provides exceptional service

Actively seeks opportunities to make an emotional connection with the guest, far surpassing their expectations at every opportunity