Driver report guide

A driver report is a database of all your drivers with an efficient layout and display of every driver profile/vehicle details which can be exported or printed out for reference.

The report also gives a clear picture of every driver operations over a certain period.

Based on report showings you can make grounded decisions on a lot of parameters that will determine your further fleet policy. Among others are:

-number of offers a driver accepted, rejected, ignored

-number of orders a driver cancelled

-total of service and transaction fees that a driver paid as per his plan.

For example, If you download a report and see that a driver ignores or rejects offers you can contact him to verify the reason. Temporary account suspension might be just the penalty for such cases. While, If the report shows an increase in order cancellations by drivers it might be high time to impose cancellation fees.

Let’s have a look at Driver report values and the meaning behind them:

A. Driver idUnique identification number of the driver generated by the system

B. NameDriver name

C. EmailDriver email

D. PhoneDriver phone number

E. Profile stateDriver profile status (active, invited, not activated, suspended, closed). Driver status is visible in Tab drivers of company panel and can be updated from a driver's profile. For example, a company owner may suspend an Active driver (status will change for Suspended) or delete his profile (such driver will have state "Closed" in the report.

F. Driver licenseDriver licence number

G. About driverNote about driver Is filled in by company owner in a Driver's profile. The purpose may be to distinguish drivers by partner fleets etc.

H. Vehicle typeThe main vehicle type the driver works on (Classic, Economy, Business etc.)

P. Total offersNumber of offers received by the driver during the reporting period. Offers for pre-orderers are added once the pre-order is completedTotal offers = Accepted offers + Rejected offers + Ignored offers (P = Q+R+S)

Q. Accepted offersNumber of orders the driver accepted during the reporting period (instant and pre-orders)Offers for pre-orders are added once the order is completed

R. Rejected offersNumber of orders the driver rejected during the reporting period (instant and pre-orders)

S. Ignored offersNumber of orders the driver ignored during the reporting period (instant and pre-orders)

T. Total balance refill (currency)Total amount added to/debited from a driver's balance during the reporting period. It includes the following:

-all successful credit card payments by passengers

-all payments via THIRD PARTY payment method

-all successful credit card top ups by drivers

-manual driver account corrections via company panel (+ and -)

-promo codes discounts

-driver payout transactions

U. Total service fees (currency)Total of “Order fees” according to driver subscription = “fee per period” + “cost per order” total + "driver cancellation fee"

V. Total transaction fees (currency)Total of “Transaction fees” according to driver subscription = “cost per transaction” total

W. Paid orders total (currency)Total amount paid for the orders during the reporting period. Sum of all successful payments for trips by clients (cash + terminal + card + third party). NB: Tips to driver are not included in this column

X. Unpaid orders total (currency)Total amount for all unpaid orders during the reporting period

Y. CANCELLED_BY_DISPATCHERNumber of a driver orders cancelled by the dispatcher for the reporting period

Z. CANCELLED_BY_DRIVERNumber of orders cancelled by the driver for the reporting period

AA. CANCELLED_NO_PASSENGERNumber of orders that ended due to the fact that the passenger didn't show up (a driver can choose this reason if the passenger doesn't get to the pick up location for more than 5 minutes). For such cases a passenger will be charged with a cancellation fee if set.

AB. CANCELLED_DECIDED_NOT_TO_GONumber of orders cancelled if the passenger decided not to go. For such cases a passenger will be charged with a cancellation fee if set.

AC. CANCELLED_NO_TAXINumber of orders cancelled by passenger when the driver is late for a pick up (when driver is late for more than 3 minutes (of ETA) and distance from driver to pick up/passenger location is more than 200 meters). For such cases a driver is charged with a cancellation fee if set

AD. CANCELLED_DRIVER_OFFLINENumber of orders that are cancelled due to the fact that the driver goes offline for more than 10 minutes

AE. FINISHED_PAIDNumber of orders that are finished with “Paid” status

AF. FINISHED_UNPAIDNumber of orders that are finished with “Unpaid’ status