Behavioral Health Intake Coordinator

Review and log all Behavioral Health pre-intake forms, verify insurance eligilibility, and identify a LCHCPCC for these pre-intake patients.

Check in patients for visits and notify clinicians of a patient’s arrival as a backup receptionist as needed. Schedule/input of patient appointments, verification of patient demographics and insurance information based on established guidelines and other items to support the behavioral health clinicians, behavioral health patients and the health center as a whole.

SPECIFICDUTIESANDRESPONSIBILITIES:

Core Responsibilities:

Respect and maintain patient confidentiality in all aspects of care including use of electronic health information.

Treat all patients and fellow staff in a welcoming and professional mannner.

Demonstrate professionalism by appropriate attire, attendence, attitude and behavior within the department setting.

Contribute to the team effort by supporting all team members and maintaining an open and positive attitude.

Welcome new receptionists / appt clerks to the team by assisting with their orientation to the team and mentoring them as requested.

For Therapy Intakes:

Review and log all Behavioral Health pre-intake forms.

Process the BH referrals by filtering the appropriate Referral pool in Epic

Review all Mass Revs and other insurances for all Behavioral Health pre-intake patients.

Document and update all the information in the chart prior to closing the referral

Make enrollment appointments as necessary for Behavioral Health pre-intake patients.

Identify in Epic a PCC for all Behavioral pre-intake patients.

Make PCC appointment for all Behavioral Health pre-intake patients once insurance issues are resolved.

Answer incoming calls and rout them appropriately. Take complete and accurate messages, as needed, and deliver promptly to appropriate person. Regularly review Voice Mail for calls unable to answer in-person or that come in after scheduled hours.

Assist patients if no provider is available to determine seriousness and urgency of patient’s situation and refer to Urgent Care and, if needed, follow protocol for Code Blue/Green.

Make outreach phone calls for no showed Intake appointments to reschedule the Intakes

Other duties as deemed necessary or appropriate by Supervisor in order to ensure efficient flow of patients through the health center.

All necessary vaccines are available at no charge at the health center.

Results of inquiry to Criminal Offender Record Investigation (CORI) must be acceptable under health center standards.

Lynn Community Health Center (LCHC) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LCHC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. LCHC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LCHC’s employees to perform their job duties may result in discipline up to and including discharge.