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Troubleshooting video and audio

Modified on: Tue, 14 Feb, 2017 at 1:40 PM

From time to time some users may experience difficulty when watching video or listening to audio. Below are some possible causes and suggested mitigations. If you're unable to resolve these issues and continue to experience difficulty, please submit a support request.

"We're Experiencing Technical Difficulties"

This is an intermittent issue that can happen for a number of reasons (for example, momentary network slowness). We're working on improving our video player to handle these situations.

If you are receiving the "we're experiencing technical difficulties" warning today please try the below suggestions to see if this alleviates your issue

1) Close and re-launch your browser

2) Clear your browser's cache

3) Try a different browser

4) Double-check your internet connectivity

Buffering

Buffering is the result of slow internet speed. Buffering will interrupt your video from streaming to constantly load the rest of the video. Please consider the below improvements to alleviate this issue.

1) Decrease the distance between your parish's wireless router and the room where the video is being played

Internet Explorer version 11 (Internet Explorer 8 is not a secure browser and is no longer supported by Microsoft)

Firefox version 25 or greater

Safari version 7 or greater

Google Chrome version 30 or greater

3) For use with a desktop computer, a screen resolution equal to or greater than 1024 x 768 pixels.

Please click here to see more detailed technical specifications for various devices supported by FORMED.

If you do not meet all requirements, this could account for the issues you are having viewing our content on FORMED.

Audio Player

If the audio player does not load correctly or is unresponsive when clicked please try the below suggestions:

1) Refresh the browser's page

2)Clear your browser's cache

3)Try a different browser

4)Double-check your internet connectivity

Note: There is currently a known issue preventing audio from playing correctly on Windows 7 in Internet Explorer 11. As we work to address this please use Chrome or Firefox when listening to audio on Windows 7.