Meetings

Contact Wiki administrators, group leaders, or your district leader for meeting information.

Team

FamilySearch.org has several teams specifically assigned to support the Wiki: FamilySearch Worldwide Support Tier 2 and Tier 3. The Tier 2 team helps with the majority of all the support processes and Tier 3 helps with the support processes that are more technical. Some of the Tier 2 team are represented on the following table:

The Wiki Team Missionaries

The Wiki Team members volunteer part-time. Most of them work from their own homes. Some missionaries work on adding content to the Wiki while others work on the more technical aspects of FamilySearch Research Wiki, including page design. This team is also assigned the necessary task of monitoring all pages within the Wiki for appropriate and relevant content.

Supervisors and Technical Department

This group works for FamilySearch.org They keep both teams informed with the changes that happen internally within the company. They coordinate also with the Community Council that makes many of the major decisions about our Research Wiki. It is their task to bring the Research Wiki to all the countries in the world.

Salesforce or use SSO (both have restricted access) Call Tech Support if having access issues Salesforce (Tech Support 855-537-4357) #3,#1 Salesforce is the current product (2015) in use for patron requests that come in via chat, phone, email. Get Satisfactionxxxxxx

Training New Wiki Support Missionaries

New Missionary Orientation

New missionaries will initially be contacted by the Training Lead, who will ensure they have the proper computer setup for the lessons. They will participate in a practice Webex meeting before the first class and learn how the training will proceed. Additionally, they will be assigned a mentor for their training period.

Training Sources

New missionaries will be given a minimum of three weeks training as described in the next section. In addition, they are also free and encouraged to visit and review the sources listed above.

Each week in the Thursday staff meeting, time is set aside for training. These sessions are recorded and available for review.

Mentoring New Missionaries

The following are references for mentors to use in assisting new missionaries. They are currently available on Yammer for authorized users only.

Mentors should ensure that missionaries have received an orientation and the tools necessary to begin training by using the mentor checklist.

To join a meeting (webinar) live

To join a particular class, click on the name of the class on this page. This will take you to the meet.lds.org website where you can join the webinar. You will then follow these steps to join the class.

1. Enter your name and email address and click on Join.

2. You will then see a screen prompting you to install the WebEx Meetings Plug-In. The quickest option is to click on the words Run a temporary application.

3. Click onSave File. A new dialog box will open asking where to save the file.

4. Choose where to save the file or just leave it in theDownloads folder. Be sure to remember the name of the file.

5. You will next need to open the file to run the application. Go to the folder where the file is saved and double click on it to run the temporary application. You can also access the file from the downloads folder of your browser.

6. Once you have double-clicked on the application in the Downloads list you will be admitted into the meeting.

7. You may now configure your audio. Instructions for configuring audio can be found below. If you have a video camera, you can choose to disable it by clicking on the words Not Now.

Configure Audio

Once in the meeting room you can choose how to connect your audio. Click on the three small dots which will change to the word More when you hover over them. They are found just below the iconCall UsingComputer. You will then see the following options.

There are three options for connecting to the audio of the meeting.

1. The Call Me option allows you to enter a phone number and WebEx will call you directly. There is no charge to use this service but if you are using a cell phone, it will require the use of your cell phone minutes. Just enter your phone number along with country and area code to allow the system to call you. When your phone rings, you will be prompted to press 1 to enter the meeting.

2. I Will Call In allows you to call in directly to the meeting. If you choose this option, click on the I Will Call In option and the system will display the number you should call along with the access code. Follow the prompts to enter the access codes.

3. Call Using Computer uses the speakers and microphone of your computer (or your headset plugged into your computer) to provide the audio of the meeting. If you choose this option, you will want to test your speakers and microphone to ensure they are functioning properly. Choose your speakers and microphone from the drop down menus. Click on the Test button alongside the drop down menu to test them.

Volume Control Options

You may adjust the volume for your computer using the Volume Control Options located in the lower right corner on your screen. Right click on the speaker icon and click on Sounds. Once open, choose Playback to choose and/or configure your speakers. You will choose Recording to configure your microphone.

Connect with a mobile device

If you would like to connect to the webinar using your mobile phone or a tablet, please visit the App store for your device and download the free WebEx app. If you want to attend with your mobile device, please allow sufficient time to download the app before the start of the webinar.

When Signing In

Please include your first name and the name of the country or state from where you are watching. If you are watching as a group, please include the number of people viewing the class together in your sign-in name. For example: If your name is Ana and you were watching from Mexico with 4 other friends at the local family history center your sign-in name would look like this: Ana Mexico 5.

Talk with Us

Email

Skype and Yammer

User Pages

To speak with one of our team directly, click on one of the support team userpage pages and email us. To do that, here are the directions: look in the right sidebar, in the section called "toolbox" there is a link for "Email this User". Contact anyone on our team and we can set you up with our most recent communication tool.

Talk Pages

Other ways to communicate among ourselves is through the individual Talk pages that are available on every wiki page. If you have a comment about a particular page, make an edit on the "Talk" tab (found on the upper left of the page). To learn more, go to Help:Talk Pages

Make Content Changes

If you want to submit content for the Wiki, in the right sidebar, under the Volunteer section, is a link called "Submit Wiki Content". Another option is by using the "Get Help" function, which is at the top of every FamilySearch page. Currently the Support team does not answer any phone or chats, but we do respond to emails that are forwarded to us using this avenue.

Templates

Several templates are available to place on pages - (the 'helpme' image on this page is for display purposes only)