When a license key is purchased, the customer should receive a passcode. Using this passcode and associating that with a registered DCE server, at https://dcimassets.schneider-electric.com/ the customer should receive a license key. This license key is tied to the server based on mac address and can not be installed on another DCE server.

Resolution:

While we do not usually want customers to transfer keys between DCE servers, there are times where it is necessary such as an old server has failed or the customer is transitioning from a hardware server to VM. If a customer has an issue with a VM and has to create a new VM, the mac address may not be able to be replicated so keys may need to be transferred. The customer must call in to their local tech support to get the association between passcode and mac address reset. Tech support will look to validate support contracts in order to do this transfer.