This woman was granted a rare privilege by the Tolkien family, and one of the first things she says about it publicly is that his handwriting was "appalling"? Even if that were true - which it isn't - it didn't need to be said. Of course his scribbled notes are hard to read, everybody's are - what on earth did she expect?

And, after six years of researching his work, and despite all the quotable, inspiring words of his she could have referenced, she "remembers" and chooses to quote something from him - that he didn't originate?