The most successful public organizations and governments are powered by passionate individuals who are fully empowered to make a difference. When given the right tools, these people can realize their full potential, make government leaner and more responsive, and ensure the outcomes that citizens demand.

Citizen relationship management brings the power of customer relationship management (CRM) to government agencies. With CRM software, small and large e-governmental agencies can track and manage their constituents online, increase cost efficiency, securely manage data, and offer convenient services and transactions around the clock. These combined solutions can be tailored to your organizational needs to help build connections and increase citizen satisfaction. Check out the free public sector templates that can help you get started.

Want a more dynamic government? With Microsoft Dynamics, you can provide services to citizens faster and more cost-effectively. You can empower your employees to be more proactive, while gaining the visibility and accountability your constituents demand. Microsoft Dynamics helps government organizations at all levels, including government administration, public services, public safety, justice, defense, and health and human services, with solutions such as 311 citizen service, grants management, case management, permitting, licensing, and financial administration.

Microsoft delivers cloud-based solutions to US federal, state, and local government customers, helping leaders, policymakers, and those they serve achieve greater impact within their communities. With core case management functionality out of the box and a variety of built-for-government solutions available, organizations can focus on tailoring Microsoft Dynamics CRM to meet their unique mission requirements. Since Microsoft Dynamics CRM is now available on the Microsoft cloud for government with Microsoft Azure and Office 365, customers can have an unparalleled productivity experience, complete with single sign-on and the freedom to get work done from any device.

As governments and administrations contend with the challenges of growing citizen service expectations and shrinking financial resources, they need new tools to promote citizen engagement and government responsiveness. With a consistent view of information—regardless of where it is stored—and well-defined processes that guide workers through tasks at each stage of the case life cycle, a case management solution can support a variety of cases and correspondence. An easy-to-use interface helps to streamline important tasks, such as grant writing, field inspections, permitting, licensing, and call center management.

Want a more dynamic health organization? With Microsoft Dynamics, you can manage expanding caseloads, monitor delivery of care, and track client, patient, and program outcomes—whether in the office or in the field. You can empower your employees to be more proactive, while gaining the visibility and accountability your patients and clients demand. Microsoft Dynamics helps health organizations at all levels, including healthcare providers, health and human services, and health plans.

Educational institutions today face daunting economic pressures and shortages of capital. Leaders are looking for ways to control costs while still providing high-quality service and preserving programs. They need to support a steady—or growing—number of students with fewer resources and staff.

Integrated solutions built on Microsoft Dynamics can help you gain deeper insight into corporate and alumni relations, admissions and enrollment, facilities and asset management, recruiting and staffing, student and teacher performance, and more. As a result, you can use this insight to adjust business processes and to modernize legacy systems to help lower costs and improve productivity for better measurement and outcomes. Solutions for education built on Microsoft Dynamics provide the flexibility of deployment choice—on-premises or in the cloud—to transform the future.