8 Replies

Unsure if this affects everyone or if it's just the user that changes it however you can go into the settings, under User Accounts there is a section called "Starting page:". I just tested and it has the option to change it to help desk and I saw unassigned tickets. Not sure if it remembers what you were last looking at there and changes to be appropriate but test it out to see if it's what you need.

Yes, that works great. But like other users are reporting, it only works if Help Desk is not your default landing page. Would be nice if it would work with Help Desk as the default. But this does make things better..

Yes, that works great. But like other users are reporting, it only works if Help Desk is not your default landing page. Would be nice if it would work with Help Desk as the default. But this does make things better..

I was unaware of that as I have 'Dashboard' set as my start page, but good to know!

You could make a note in the reviews about that functionality and the creator should get a PM about the comment; or just shoot a PM to him about that. (I see there is a link to a community thread about the plugin that you could mention it too...)