Once the claim is registered, the customer support executive will provide you with a Claim Reference Number. You will be updated through SMS at every stage of the claim OR you can call on our Toll Free Number and quote the Claim Reference Number to know the status of your claim.

Note: To avail 24X7 roadside assistance, please dial our Toll Free Number 1800-103-5858 from your phone. This is applicable for Bajaj Allianz customers, who have opted for this feature in their Car Insurance policy

Step 2: Send your Vehicle for Repair

In case of an accident: Take your vehicle to the garage (if movable) or have it towed to avoid further damage.

In case of a theft claim : File a police complaint immediately in writing and inform us on our Toll Free Number.
If your vehicle isn't found within 90 days, ask the police to issue you a Non-Traceable Report. This is an undertaking given by the police that they are yet to find your vehicle; you need to submit this report to us. We start the claim process after this.

Important To-Dos : Please read our section on Claim FAQ to understand benefits of Cashless claims and important things to keep in mind while making claims.

Step 3: Survey and Claim Settlement

Documents Required : Submit the copy of documents to the garage / dealer and get it verified with the originals.

For the list of documents required to process the claim, please refer to the checklist above.

Spot Settlement : If the loss is not severe, we suggest that you avail spot settlement of claims through Bajaj Allianz Mobile Settlement Service.

Claim Settlement :

After completion of repair at a preferred garage we will make payment directly to the garage.

You will only have to pay the excess as mentioned in the policy and the depreciation value, salvage etc. as informed by the surveyor.

Please refer to the required document checklist below, based on the nature of your claim.

Documents Required for Damages

Documents Required for Theft

Documents Required for Burglary

Claim form duly filled and signed by the insured

Claim form duly filled and signed by the insured

Claim form duly filled and signed by the insured

Brief narration about the loss

Details of lost item covered under the policy

FIR/Police Panchnama

Purchase Invoice of damaged Item

Purchase Invoice of the lost item

Final Police Report

Estimate of repair

Brief narration about the incidence occurred

Indemnity Bond (if required)

Service report from repairer

First Information Report - FIR

Purchase Invoice of the lost items

Repair bill

Final Police Report

NEFT Documents

Payment Receipt

Indemnity Bond (if required)

KYC Documents if amount is more than 1 Lakh

NEFT Documents

NEFT Documents

Paper cutting etc. if any

KYC Documents if amount is more than 1 Lakh

KYC Documents if amount is more than 1 Lakh

Insured's consent/confirmation

Consent

Consent

NEFT Documents

KYC Documents if amount is more than 1 Lakh

Discharge voucher

All these are basic documentations, actual required list of documents is given at the time of loss depending upon nature of loss and situations, customer type, as each claim is unique in non motor products.

If, during the period of insurance, the insured becomes aware of any fact, event or circumstance which is likely to give rise to a claim then the insured shall give written notice to the insurer as soon as reasonably practicable. Upon discovery, the insured shall give written notice within 7 days, but in any event not later than 14 days after the end of the period of insurance or discovery period along with other documents such as FIR copy, copies of legal notice etc.

Upon receipt of the claim, the insurer shall request Insured to submit relevant information/documents, consult the forensic experts and approve the claim request if the coverage is triggered.

In case of loss or damage due to theft or burglary - as it is essential to inform the Police Authorities of India - the Claim Notification has to include a copy of the FIR (First Information Report) issued by the local police authority, FIR Copy can be submitted even at a later date

Disclaimer: Notwithstanding my telephone/mobile is registered with NDNC and or notwithstanding the Telecom Regulatory Authority of India [TRAI] restrictions/guidelines on unsolicited telecalls, by my accessing this web site and leaving the site half way enquiring/verify Bajaj Allianz General Insurance Co. Ltd's [BAGIC] products/services and or my making a request to call me back, it is deemed that I have expressly authorized BAGIC and or I am hereby authorizing BAGIC to call me back or send me text messages for solicitation and procurement of various insurance products and services of BAGIC. In this regard I shall not have any complaint nor complain to TRAI as to any alleged unsolicited calls by BAGIC to me.

Insurance is the subject matter of solicitation.
Bajaj Allianz General Insurance Co. Ltd. All Rights Reserved. | IRDA Reg. No. 113 | An ISO 27001:2013 Certified Company | Tollfree:
1800-209-0144 | 1800-209-5858
BAGIC CIN - U66010PN2000PLC015329 | Bajaj Allianz House, Airport Road, Yerawada, Pune-411006Disclaimer: Images used on this website and the models photographed in them are for representative purposes only and are not indicative of anyone's personal thoughts or ideas.
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