30+ integrated services

There’s a new standard for business email

This old standard doesn’t support the way business is done today. To meet users’ basic requirements, businesses these days require 24/7 email uptime, complete mobile freedom, a half-dozen adjacent technologies, and protection against unprecedented levels of threat.

This is why email is moving to the cloud: a cloud email provider can offer far more functionality, reliability and protection than you could affordably deliver on-premises.

But not all clouds are created equal. Office 365 is the best example: while it does address the shortcomings of the old on-premises server and meets the needs of the most cost-sensitive businesses, it doesn’t address the requirements of the New Standard.

A Worry-Free Experience™ for Hosted Exchange

Security

Reliability

Every Intermedia service offers a 99.999% uptime Service Level Agreement.

Support

If you have questions, we’re here to answer them 24/7.

Compliance

Intermedia services help you maintain regulatory compliance.

We turned to Intermedia [in 2008] to outsource our email. The number-one issue for us is reliability. It’s an absolutely mission-critical tool… and thus far in our relationships, reliability has never been an issue.
Mike Guthrie

CFO, TrueCar

Email used to be so simple. A business used to get by with just a few basic email components:

A server in your closet

Basic/free anti-spam and anti-virus

Local disk backup, just in case

This old standard doesn’t support the way business is done today. To meet users’ basic requirements, businesses these days require 24/7 email uptime, complete mobile freedom, a half-dozen adjacent technologies, and protection against unprecedented levels of threat.

This is why email is moving to the cloud: a cloud email provider can offer far more functionality, reliability and protection than you could affordably deliver on-premises.

But not all clouds are created equal. Office 365 is the best example: while it does address the shortcomings of the old on-premises server and meets the needs of the most cost-sensitive businesses, it doesn’t address the requirements of the New Standard.

Here’s what you need to meet The New Standard—and why each element is so important.

THE OLD EXPERIENCE:

sporadic downtime

With on-premises email, reliability depended on the capacity of an internal IT team. If an outage happened after business hours, the server was usually offline until IT returned in the morning or after the weekend.

OFFICE 365'S OFFER:

99.9% uptime

Office 365 offers a 99.9% uptime guarantee. That could add up to 525 minutes—or over 8 hours—of allowed downtime per year.

THE NEW STANDARD:

99.999% uptime

You should accept nothing short of 99.999% uptime. This amounts to less than 6 minutes of unplanned downtime per year. The best providers offer around-the-clock monitoring and redundant ISPs to assure this level of uptime. And they back their promise with a Service Level Agreement.

THE OLD EXPERIENCE:

strict storage quotas

With on-premises email, adding storage to the server was very complex. Administrators preferred to impose strict quotas on mailbox size. This often interfered with user work flow, led to the deletion of important data and made many users extremely frustrated. And with the ubiquity of smartphones and other devices, the storage requirements of email will only become greater.

OFFICE 365'S OFFER:

compliant data retention could still be expensive

Office 365 retains a user’s data if their mailbox is still active. For regulated businesses, the choice is to keep paying for an ex-employee’s mailbox for 2-7 years after they leave the company or risk fines. And with an average 15% yearly employee turnover, your costs will increase (and compound) significantly over time.

THE NEW STANDARD:

compliant data retention is cost effective

Look for a provider that lets you remove user mailboxes while retaining the email archive for as long as you need it. This reduces the cost of storing user data to facilitate compliance.

OFFICE 365'S OFFER:

99.9% uptime

Office 365 offers a 99.9% uptime guarantee. That could add up to 525 minutes—or over 8 hours—of allowed downtime per year.

THE NEW STANDARD:

99.999% uptime

You should accept nothing short of 99.999% uptime. This amounts to less than 6 minutes of unplanned downtime per year. The best providers offer around-the-clock monitoring and redundant ISPs to assure this level of uptime. And they back their promise with a Service Level Agreement.

The

NEW STANDARD

Essential Elements of Business Email

Meet the New Standard with Intermedia.

Intermedia is a one-stop shop for over 30 cloud business applications including everything you need to meet The New Standard for Business Email.

Mobile Device Management

Intermedia’s HostPilot control panel gives admins control over the mobile devices that are used to access Intermedia services. Allowing them to set security and management policies and manage devices for virtually all mobile devices. Mobile Device Management also provides

Quickly enable devices

Protect company data with remote wipe capabilities

Manage security policies such as password enforcement

99.999% uptime guarantee

Intermedia offers a financially backed 99.999% uptime SLA for all its services. This means that you can expect less than 26 seconds of downtime a month—and that we back this promise financially.

HostPilot® control panel

Intermedia’s HostPilot control panel provides a single source of management across 30 business IT apps. This centralized control over your Office in the Cloud offers a number of key security features. HostPilot also provides:

Email Archiving

Email Archiving ensures email is replicated and stored in a tamper-proof archive, so if you need to restore or locate it, you can. Deploying Email Archiving also provides:

100% data capture including attachments

Simple, flexible search and recovery

99.999999999% data resiliency

Unlimited storage

24/7 Support

Intermedia’s Cloud Concierge™ team of certified experts is available 24/7 by phone and chat to provide quick assistance and answer questions. And, on average, calls are answered in less than 60 seconds and we strive to resolve issues on the first call. 24/7 support also provides:

No ‘critical issues’ standard

No outsourcing

The right technology to speed resolution

Included Migration

Our Cloud Concierge™ experts implement a custom migration plan to move your existing users and data into the cloud with minimal interruption to your business—at no extra cost. We migrate an average of 15,000 mailboxes and over 5,000 phone numbers to Intermedia each month, so you know you’re in good hands. The Cloud Conierge also provides: