Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

The crew and staff are friendly. During this experience, I kept in mind that it wasn't their fault that so many people were disregarded.

Because of a delay caused by spirit's initial flight out of Medellin (about 45 minutes) about half our plane missed their connecting flights in Fort Lauderdale. This would be a little more understandable if the connection was through a different airline, but spirit knew about and was the reason for the delay. When the majority of us finally blitzed through customs and security, we had to stand at the gate and see the plane make its final flight checks. It wasn't even pulling away yet, but everyone was denied access.
Now, everyone is scrambling to find what flight they can get on next. News comes down the line that no more spirit flights are leaving until tomorrow. Now, my fiancé and I are pretty lucky for a couple of reasons here: I have a brother in Fort Lauderdale and we don't have any checked bags. For those not as lucky (especially families with young children), spirit is not paying for a hotel and several passengers had to watch as their medications flew to Denver without them.
I can understand that delays happen, I can even understand that missed connections have to happen. But to not compensate these passengers in any way beyond arranging another flight is baffling to me. I won't be flying spirit again. The stress isn't worth it.

Tame's crew was polite and efficient. The flight left on time. It is a basic no frills airline meaning no entertainment, no blankets and pillows etc..simple food but tasty. It was our first time flying with Tame but will certainly do it again. We were pleased with everything.

The service was great, the airplane was really comfortable and the selection of drinks made this a great on-board experience. The flight was on time which is really important when you have a connection.

When we arrived in Pan amazing there was no gate available, it took like 30 minutes to get a bus to pick up us from the ramp to take us to the terminal. The airline seemed a bit disorganized in this case. Knowing that everyone was taking a connection flight the airline should have been prepared.

Missleading information from COPA personnel at JFK Airport about to claim the luggage in Bogota or Cali.
Secondly the last connection Bogota-Cali was not booked either by Copa or Kayak with Avianca Airlines, so after showing paper work and fighting with Copa we got 4 hour late flight. We were not the only ones, there were about 12 people with the same situation.

customer service on the ground at Viracopos and Ft. Lauderdale
service during the flight -
Viracopos although still being finished is 100km from Sao Paulo but easily reachable by bus (LIRA) via highways Anhanguera or Bandeirantes. The traffic is significantly lighter than to Guarulhos the major airport in Sao Paulo and therefore shorter time wise. It also offers connecting flights to major Brazilian cities.

delay at take-off which nearly costed me my connecting flight
confusion at Ft. Lauderdale at baggage claim ( this was minimized by the Azul staff). No clear information provided by the airport staff and lacking of postings

The food on the flight was great. It's also nice to be able to recline the chairs so far.

The flight was packed full. Even though the chairs recline very far, that means you lose a lot of leg space when the person in front of you reclines. And there is also not very much leg room to begin with. The chairs are outdated (not nice fabric). Also, when the person ahead of you reclines their chair, you have to be very forceful in order to stow your tray table - it's actually a total design flaw. We got very mean looks from the women in front of us because we had to shake their chair so much in order to put away our tray tables. The air conditioning barely came out of the vent above my head, and the vent above my boyfriend's head was smashed completely so there was no air coming out of his at all. The flight was hot, and he was actually sweating.

We’re not the seller.
At KAYAK we don’t set the prices, so it’s not possible for us to guarantee what other companies are selling.

We compile tonnes of data for you
Our service lets you quickly and easily compare results from hundreds of travel sites at once. In this sense, KAYAK is a search engine and we can't guarantee prices we find.

Why aren’t prices accurate 100% of the time?
Prices on airline seats, hotel rooms and car rentals can change frequently. Several people may also be trying to buy the same travel option simultaneously. As a result, you may find, on occasion, that certain prices are no longer available.

If you have more questions or if you have a bad price to report to us,please send us an
email
and someone from our team will get back to you promptly.

¹

Hacker Fares sell tickets to/from a destination via different airlines and are subject to the booking
requirements and terms of each. Any changes made to one of your tickets will not necessarily afford
rights to change the other ticket. Fares change frequently and are subject to availability.
International travel may require proof of return flight.