UPDATED – COVID-19 (CORONAVIRUS) ASSESSMENT & POLICY

May 11, 2020

UPDATED – 11/05/2020 – We are still closed for customer visits WITHOUT an appointment, however it is VERY EASY to make an appointment to drop off, collect or discuss your requirements with our engraver. We have a system in place to book an appointment (click here) We are following ALL government guidelines and following full social distancing, with NO CONTACT, please see the reply email to your booking with details on how to access us and where to go, to ensure you comply with the distancing. We are now trading during the hours of Monday – Friday 9am – 6pm BY APPOINTMENT ONLY!! – WEBSITE ORDERING IS AS NORMAL.

UPDATED – 22/03/2020 – WEBSITE ORDERING IS AS NORMAL But for visitors we are now CLOSED to customer visits without an appointment – for drop offs or collections we have a system in place being instigated within the next 72 hours (policy will be updated) – no contact and social distancing will be practised throughout, for perpetual engraving please ensure you attach the engraving details to each trophy/award. We will add signage at our premises to indicate this – please note we DO take this very seriously and if you do not please respect our decision to keep ourselves and our families free from risk.

COVID-19 (Coronavirus) is creating uncertainty for many of us in our daily lives. We’d like to reassure you that here at Trophy Megastore we would like to keep our operations running as normal and are working together with local and national government and industry partners so you can continue using our services for the foreseeable future. Its important to remember our industry deals primarily with people gathering in areas (opposed to by the government) such as ceremonies and awards nights.

We have a number of already standard policies in place such as

Keep everything clean

Sanitising work tools

Ensuring employees are not ill and are fit for work

Ensuring employees clean their hands regularly

We have now added extra measures which include

No direct contact between staff and customers**

Keeping 1 metre social distancing

Rear Workshop signed access (outdoor)

Freedom to wear additional PPE , such as face masks and gloves

Regular briefs and updates with all staff on conditions

Longer periods to allow for work to allow for bacteria/virus to die on surfaces

NO DIRECT CONTACT BETWEEN STAFF AND CUSTOMERS

We are urging all customers who visit the premises for perpetual awards to use the rear entrance (see our FIND US page for more information) , this way they can place down their boxes/bags/items on a rear table provided with lists and our staff can keep a 1 metre recommended social distance between them and the items (outdoors!) – Payments can be done the same way. We urge non-perpetual customers to use our website to order trophies and awards.

UPDATED – 22/03/2020 – We are now CLOSED to customer visits without appointment – for drop offs or collections we have a system in place being instigated within the next 72 hours (policy will be updated) – no contact and social distancing will be practised throughout, for perpetual engraving please ensure you attach the engraving details to each trophy/award. We will add signage at our premises to indicate this – please note we DO take this very seriously and if you do not please respect our decision to keep ourselves and our families free from risk.

ALLOW LONGER PERIODS FOR WORK

Due to the nature of this COVID19 Virus, it is been suggested that it can remain on metal for periods of 2-3 days, thus we will not be handling BROUGHT IN (PERPETUAL) trophies until the 4th day of drop off, meaning please allow more time to your order on perpetual visits.

ACTION PLAN

Whilst we are currently instructed to continue as normal by national and local government we will assess EVERY customers requirement individually – we reserve the right to refuse a customer or close up at any time due to, or from fear of, infection to either party.

CO-OPERATION WITH CUSTOMERS

Can we ask that all customers are doing their part in the prevention of the spread, including washing their hands, ensuring that we are made aware of any potential illnesses that have occurred since/before your visit to us and remaining compliant with all national and local requirements that may be put in place during this pandemic.

Designed my company's website and I couldn't be more pleased with it. Looks very professional and the SEO is fantastic, I'm now consistently found at or near the top of page 1 on Google and it has done wonders for my enquiries. Thank you for the great service.