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Before you send in your phone . . .

. . . be sure to remove your password, deactivate your phone and erase all personal data from your phone. For help on how to remove your data, check out our data erase tutorial videos. And don’t worry if you can’t erase all your data because once received, we make ensure that all phones are cleared of data. Also, please remember to not send accessories, such as earpieces or instructional booklets.