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VPI COACHING™ for emergency communication centers is a highly effective electronic alternative to traditional learning. Tightly integrated with VPI’s quality assessment and recording systems, this powerful, automated coaching solution delivers personalized training content for each user, closely matched to his or her individual needs. Although highly intuitive and easy to use when developing coaching materials, VPI COACHING can be configured to leverage your existing or 3rd party sourced standards-based coaching and training resources. Emergency Communication Centers that use VPI COACHING have more efficient, better trained, motivated personnel, which invariably results in improved public satisfaction and the approval of governing agencies.

Why VPI’s Coaching Software is better.

Personalized course assignments for each call taker or dispatcher

Customizable coaching delivery for each type of skill and incident

Adoption of any standards-based learning content for highest flexibility

Training

Different types of procedures are required for handling different types of calls. Therefore, it is crucial to match appropriate training content to the evaluation of each type of incident. Whether initial, on-going, or remedial training is involved, VPI COACHING is designed for maximum relevancy and speed of response to your needs. Now you can easily import, link, customize and organize content relevant to each type of incident that originates from a variety of approved sources, such as APCO, to cover all required knowledge, including safety issues, terminology, dispatching protocols, procedures and record requirement, 911 center requirements, and any other training content.

Leverage any of your existing coaching and training materials, or develop new ones with any standards-based application.

Automated Assignment

With VPI COACHING, you can respond to evolving requirements quickly and automatically assign training content that directly addresses the needs of each call taker, dispatcher, or supervisor. The course content can be accessed from any PC workstation at your center, via Web interface. When VPI COACHING is used in conjunction with VPI QUALITY – our powerful quality assurance solution – appropriate coaching and messaging can be automatically assigned according to results of QA evaluation and knowledge gaps it reveals. By setting up automated triggering of coaching and notifications, PSAPs can ensure learning consistency across multiple shifts, supervisors and locations.

Ensure progressive, skills based employee development – from basic to advanced skills, each trainee’s needs are assessed with quality evaluations and matched with the most appropriate learning content that may be either associated with evaluations based on event type, or assigned via supervisor’s ad-hoc selection.

Coordinate delivery and progress of training across groups and sites – with rules-based learning content distribution to any number of centers and locations in a centralized manner.

Decrease call taker and dispatcher turnover by building their confidence and improved performance

Messaging

VPI COACHING enables you to significantly improve your response time to new emergency situations and helps you keep all needed parties engaged. Speed of distribution of information on new events, such as a new fire across major highways, will impact the accuracy and efficiency of a call takers’ response to an influx of related calls. With embedded messaging, you manage delivery of critical information to call takers in a centralized manner. Provide just-in-time notifications via network pop-ups or by using desktop tickers. You can also request acknowledgement or read receipts to track the response of each call taker.

Compose and distribute messages and notifications in a centralized manner to any number of employees, groups or locations

Deliver messages ad-hoc as needed

Pre-define automated message delivery rules, such as a congratulatory message to a top performer based on his/her quality scores, or a reminder to a new employee