Category: Employee Engagement

Companies in frontline industries suffer from high employee turnover rates. Good employee turnover is often an elusive goal for frontline businesses. According to data from the Bureau of Labor Statistics released in 2017, certain industries experience much more churn than others. Transportation, warehousing, and utilities: 41.0% Manufacturing: 30.4% Accommodation and food services: 72.5% Retail: 53.0% Construction: 60.1% Industry-specific reports reveal even higher turnover rates. For example, the American Trucking Association found that annual churn in the 3PL industry was nearly …

Jirs Meuris is an Assistant Professor at the University of Wisconsin-Madison School of Business. He researches primarily within in the fields of behavioral science and human research management, especially with respect to workers’ personal finances. Professor Meuris earned his Ph.D. from the University of Pittsburgh. In April of 2018, Professor Meuris’s research revealed that “people who are worried about their financial situation have less cognitive capacity available to them, which subsequently spills over into their work performance.” He recently answered some of …

Frontline workers deserve full stakeholder status. Management, suppliers, stockholders, customers, and employees all succeed when they fully understand their role in actualizing their company’s mission. Likewise, frontline workers benefit their organizations most when employers treat them as full employee stakeholders. Stakeholder theory—a management philosophy popularized by R. Edward Freeman in his 1984 book Strategic Management: A Stakeholder Approach—suggests that effective companies align the interests of all associated parties to the largest extent possible. Under the stakeholder framework, the role of executives is …

Approximately 75% of workers quit because of lack of engagement, career advancement, or other factors that are considered regrettable turnover. Why are there fewer blue-collar workers? The number of blue-collar workers has noticeably shrunk in recent years. Could this be due to a decrease in manufacturing/constructions jobs in entirety or because of dissatisfaction and turnover in the workplace? Let’s focus on the latter one for now. As evident in the graph by the Center for Economic Policy and Research, manufacturing related jobs …

For nearly a decade, organizations have been trying to improve employee engagement in white-collar workplaces. Everyone has been looking for the magic formula that will reduce turnover below the national average of around 16%. Pulse surveys, employee recognition, corporate wellness, and other strategies are being employed in most offices these days to measure and improve culture more effectively. However, nearly half of the US workforce does not sit at a desk and unemployment is at an all-time low for hourly …

It has become appallingly obvious that our technology has exceeded our humanity. The quote comes from Albert Einstein. Is his point that technology is a force against humankind valid? I’m not sure I see it, and I don’t think it’s appallingly obvious. But it is hard to argue against the role tech has in reducing the quality of interpersonal interactions these days, and the workplace is just another example of this. While certain advancements have resulted in greater productivity and organizational …

Money? Perks? Potential? Attention? Challenges? Jason Calacanis, early investor in Uber, a company notorious for its poor workplace culture, interviewed Mathilde Collin, Co-Founder and CEO at Front, one of the fastest growing companies in Silicon Valley and having a stellar 5.0 rating on Glassdoor with 26 reviews! The video and podcast were published in September 2017 on Jason’s This Week in Startups. During the interview, at around 47:15, Jason asks Maithilde, “How do you make people happy at work? What are the most effective …

How can you ensure your employees are engaged and motivated to perform well? For many organizations, this is the $100,000 question. Or $500,000. Or higher depending on the amount they lose each year due to worker turnover. We estimate that a single semi-skilled hourly worker costs between $3,000 and $11,000 to replace, depending on the level of training needed. Unfortunately, we know that retention is not easy in certain workplaces such as warehouses, distribution centers, and segments of the manufacturing …

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About Us

Reduce Hourly Employee Turnover
Qlicket helps enterprises and midsize businesses reduce turnover by giving frontline employees a voice. Qlicket’s kiosk feedback system bridges the communication gap between high turnover workers and company executives. By collecting employee sentiment more consistently and naturally than typical surveys, company leadership has insights necessary to create a happier and more productive workforce, and a healthier bottom line.