Category: Bad Behavior

(I am working at a well-known fast food restaurant when a lady comes in and asks for a large vanilla iced coffee with two extra pumps of sugar. We already put five pumps in all large iced coffees. A little while later she comes running back up to the counter. I hear the conversation between my manager and her.)

Lady: “You got it wrong again! This is too sweet! How hard is it to make a god- d***ed iced coffee with TWO extra sugar!?”

Manager: “I’m sorry about that, ma’am. I will be happy to replace your coffee but I have to ask you to refrain from cussing. There are children here.”

Lady: “Fine! Just get me my coffee. ONLY TWO extra sugars! Not 20 like you always do!”

(My manager goes to make her a new iced coffee. He hands it to her and asks her to try it.)

Lady: “Finally! Someone can get it right.”

(She storms out of the store without another word and I walk over to my manager.)

Me: “Sir, I made that coffee and I can assure you I only put 2 extra sugars in it.”

Manager: “I know. She comes in every now and then and does the same thing. What she really wants is ONLY two pumps of sugar.”

(We are at the ice cream counter which obscures the view of the sign indicating screens 4-14.)

Customer:*leans over the small counter and right into my face* “There is no f****** screen 12. Fix it, you stupid b****!

Me:*I step back, walk around the counter and step into the foyer, taking a few steps out until the sign is visible* “Sir, if you could just step over here?”

Customer:*looks confused, but stamps over* “What?”

(I point at the sign for the screens and remain silent.)

Customer: “But… But…”

Me: “That is the direction for screen 12, but since you were verbally abusive and threatening towards a member of staff I’m refusing you service and asking you to please leave the premises before I call security. The front doors are that way.”

(He started screaming and swearing enough that in the end we had to call security to remove him, and he didn’t get a refund on the tickets he’d already paid for.)

(Our customers who come in are served on a first-come, first-serve basis, since it typically takes anywhere from 15-45 minutes per person depending on what they need. It’s a Sunday, several of our staff are on vacation and several others have called off sick, and there’s already nine people waiting for various services. As I go to call the next customer who has been patiently waiting for close to two hours, a female customer who has just entered walks up to me.)

Customer #1: “I need help.”

Me: “I’m terribly sorry, but we’re quite busy. Can I get your name to add to the waiting list? We’ll have someone with you as soon as possible.”

Customer #1: “I just have a quick question, though. Shouldn’t take more than a few seconds.”

Me: “I suppose if it’s just a quick question, I can help. Then after I can take your name down if you’ll need further help.”

Customer #1: “Good, I just need to know if you’re taking trade-ins for [Older Model Cellphone] to get money off of the new updated version.”

Me: “As long as it’s in working condition, we absolutely do.”

Customer #1:*trying to hand me her old cell phone from her purse* “Great. Well, I’ll just give you this, and I’d like [Newer Model Phone]. I want the silver-colored model if possible. I also want a case. I’m not picky about it, but preferably one that’ll last. I also want to switch my data plan. I only have 2 gigs now, but I wanna up it to 4 because I’ve been going over a bit. Also, we need to add my husband to our plan and to get him a phone. He doesn’t want anything fancy, though.”

Me:*refusing to take her phone* “I’ll be able to help you with that. Can I just your name for the waiting list?”

Customer #1: “Oh, I just wanted to do it now.”

Me: “Unfortunately, ma’am, we have a number of people who have been waiting to be assisted. I can take your name down though, and assist you shortly.”

Customer #1:*narrowing her eyes* “But I want to do this now.”

Me: “Ma’am, we have a waiting list. I have to help people on a first-come, first-serve basis.”

Customer #1:*starting to fume* “Well, I’m not waiting.”

Me: “Unfortunately, I need to be helping the next person on our waiting list. If you’d like, I can take down your name, but unfortunately I won’t be able to assist you at the moment.”

Customer #1:*screaming* “But I don’t want to wait! If they’ve all been waiting, surely they won’t mind waiting a little longer.”

(Everyone is now looking. Another customer who is standing nearby chimes in.)

Customer #2: “I’ve been waiting over an hour. As a matter of fact I DO mind having to wait longer just because you can’t be bothered to wait like the rest of us!”

Customer #1: “Go to h***!”

(She storms towards the door, turning before she leaves…)

Customer #1: “This is terrible customer service, you know! I shouldn’t have to wait! You took my question, that means I am being helped first and foremost!”

Customer #2: “No, you’re just a terrible f****** customer!”

Customer #1: “You shut your mouth, you f****** hog!”

(Another voice pops up.)

Customer #3: “Uh… [Name]?”

(Customer #1 turned and saw another customer who seemed to recognize her, and was staring at her in shock. She went red and bolted, leaving the rest of the room snickering and laughing. It’s always fun to see someone like this get embarrassed by their own behavior. Unfortunately, I didn’t find out who the other customer was or how they knew the woman.)

(I work in a small gas station that has a small aisle of hygienic products tampons, diapers, soap, etc. A guy who looks about twenty three walks in and goes over to the aisle, he stays for a moment, looking in his wallet a few times before coming up with two boxes of diapers and a pack of tampons. He’s behind an older man with two cases of beer and a box of diapers.)

Older Man:*mutters* “I only have ten f****** dollars…” *places diapers off to the side and pushes beer towards me*

(The man pays for his beer and leaves, muttering about how mad his wife’s gonna be when he gets home without diapers. The younger man steps forward and put his stuff down. When he saw the price he smiled a bit.)

Young Man: “And a pack of [Brand] cigarettes. But I can actually put my kid and girlfriend before habits.”