Hi xmitman, this is usually caused by a permissions error on the server. It seems like it is not allowing you to download the latest version which will start the upgrade process. I suggest that you contact your hosting provider and see if this is something that can be fixed on their end. Keep us posted!

I was not sure when/if autoupgrade uses already created folders and files and that is why decided to make changes only in archive (prestashop.zip) What I did is:

= In my 1clickupgrade module I set (in Expert Mode) the option to use Local Archive and use file prestashop.zip file to upgrade to v. 1.5.5.0;= Download locally the prestashop.zip archive and unzip it;= open folder (exact path is specific for you) and find the two files: /var/www/ps/admin/autoupgrade/latest/prestashop/install/upgrade/php/fix_download_product_feature_active.phpand/var/www/ps/admin/autoupgrade/latest/prestashop/install/upgrade/php/block_category_1521.php= replace code as recommended and save in each file;= zip and upload prestashop.zip to ../admin/autoupgrade/download/prestashop.zip= run the 1 click upgrade.

That is all. Hope this would save much time to everyone.

(in /autoupgrade there is a file error_log . It is worth reading it to check what exactly is wrong during your upgrade).

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I don't think it is a good idea to upgrade this way. I tried it and I received a huge list of errors.

[ERROR] /modules/addshoppers/ has not been unzipped[ERROR] /modules/addshoppers/static/ has not been unzipped[ERROR] /modules/addshoppers/static/css/ has not been unzipped[ERROR] /modules/addshoppers/static/css/fonts/ has not been unzipped[ERROR] /modules/addshoppers/static/img/ has not been unzipped[WARNING] error when trying to upgrade module addshoppers.[ERROR] /modules/addshoppers/ has not been unzipped[ERROR] /modules/addshoppers/static/ has not been unzipped[ERROR] /modules/addshoppers/static/css/ has not been unzipped[ERROR] /modules/addshoppers/static/css/fonts/ has not been unzipped[ERROR] /modules/addshoppers/static/img/ has not been unzipped[WARNING] error when trying to upgrade module addshoppers.[ERROR] /modules/cashondelivery/ has not been unzipped[WARNING] error when trying to upgrade module cashondelivery.[ERROR] /modules/cashondelivery/ has not been unzipped[WARNING] error when trying to upgrade module cashondelivery.[ERROR] /modules/fedexcarrier/ has not been unzipped[ERROR] /modules/fedexcarrier/backward_compatibility/ has not been unzipped[ERROR] /modules/fedexcarrier/img/ has not been unzipped[WARNING] error when trying to upgrade module fedexcarrier.[ERROR] /modules/fedexcarrier/ has not been unzipped[ERROR] /modules/fedexcarrier/backward_compatibility/ has not been unzipped[ERROR] /modules/fedexcarrier/upgrade/ has not been unzipped[ERROR] /modules/fedexcarrier/img/ has not been unzipped[WARNING] error when trying to upgrade module fedexcarrier.[ERROR] /modules/gamification/ has not been unzipped[ERROR] /modules/gamification/classes/ has not been unzipped[ERROR] /modules/gamification/translations/ has not been unzipped[ERROR] /modules/gamification/data/ has not been unzipped[ERROR] /modules/gamification/views/ has not been unzipped[ERROR] /modules/gamification/views/templates/ has not been unzipped[ERROR] /modules/gamification/views/templates/hook/ has not been unzipped[ERROR] /modules/gamification/views/templates/admin/ has not been unzipped[ERROR] /modules/gamification/views/templates/admin/gamification/ has not been unzipped[ERROR] /modules/gamification/views/templates/admin/gamification/helpers/ has not been unzipped[ERROR] /modules/gamification/views/templates/admin/gamification/helpers/view/ has not been unzipped[ERROR] /modules/gamification/views/css/ has not been unzipped[ERROR] /modules/gamification/views/jquerybubblepopup-themes/ has not been unzipped[ERROR] /modules/gamification/views/jquerybubblepopup-themes/black/ has not been unzipped[ERROR] /modules/gamification/views/jquerybubblepopup-themes/black/ie/ has not been unzipped[ERROR] /modules/gamification/views/img/ has not been unzipped[ERROR] /modules/gamification/views/js/ has not been unzipped[ERROR] /modules/gamification/controllers/ has not been unzipped[ERROR] /modules/gamification/controllers/admin/ has not been unzipped[WARNING] error when trying to upgrade module gamification.[ERROR] /modules/gamification/ has not been unzipped[ERROR] /modules/gamification/upgrade/ has not been unzipped[ERROR] /modules/gamification/classes/ has not been unzipped[ERROR] /modules/gamification/translations/ has not been unzipped[ERROR] /modules/gamification/data/ has not been unzipped[ERROR] /modules/gamification/views/ has not been unzipped[ERROR] /modules/gamification/views/templates/ has not been unzipped[ERROR] /modules/gamification/views/templates/hook/ has not been unzipped[ERROR] /modules/gamification/views/templates/admin/ has not been unzipped[ERROR] /modules/gamification/views/templates/admin/gamification/ has not been unzipped[ERROR] /modules/gamification/views/templates/admin/gamification/helpers/ has not been unzipped[ERROR] /modules/gamification/views/templates/admin/gamification/helpers/view/ has not been unzipped[ERROR] /modules/gamification/views/css/ has not been unzipped[ERROR] /modules/gamification/views/jquerybubblepopup-themes/ has not been unzipped[ERROR] /modules/gamification/views/jquerybubblepopup-themes/black/ has not been unzipped[ERROR] /modules/gamification/views/jquerybubblepopup-themes/black/ie/ has not been unzipped[ERROR] /modules/gamification/views/img/ has not been unzipped[ERROR] /modules/gamification/views/js/ has not been unzipped[ERROR] /modules/gamification/controllers/ has not been unzipped[ERROR] /modules/gamification/controllers/admin/ has not been unzipped[WARNING] error when trying to upgrade module gamification.[ERROR] /modules/ganalytics/ has not been unzipped[ERROR] /modules/ganalytics/backward_compatibility/ has not been unzipped[WARNING] error when trying to upgrade module ganalytics.[ERROR] /modules/ganalytics/ has not been unzipped[ERROR] /modules/ganalytics/backward_compatibility/ has not been unzipped[WARNING] error when trying to upgrade module ganalytics.[ERROR] /modules/gsitemap/ has not been unzipped[ERROR] /modules/gsitemap/backward_compatibility/ has not been unzipped[ERROR] /modules/gsitemap/upgrade/ has not been unzipped[ERROR] /modules/gsitemap/tpl/ has not been unzipped[ERROR] /modules/gsitemap/img/ has not been unzipped[ERROR] /modules/gsitemap/translations/ has not been unzipped[WARNING] error when trying to upgrade module gsitemap.[ERROR] /modules/gsitemap/ has not been unzipped[ERROR] /modules/gsitemap/backward_compatibility/ has not been unzipped[ERROR] /modules/gsitemap/upgrade/ has not been unzipped[ERROR] /modules/gsitemap/tpl/ has not been unzipped[ERROR] /modules/gsitemap/img/ has not been unzipped[ERROR] /modules/gsitemap/translations/ has not been unzipped[WARNING] error when trying to upgrade module gsitemap.[ERROR] /modules/paypal/ has not been unzipped[ERROR] /modules/paypal/backward_compatibility/ has not been unzipped[ERROR] /modules/paypal/integral_evolution/ has not been unzipped[ERROR] /modules/paypal/mails/ has not been unzipped[ERROR] /modules/paypal/mails/pt/ has not been unzipped[ERROR] /modules/paypal/mails/de/ has not been unzipped[ERROR] /modules/paypal/mails/es/ has not been unzipped[ERROR] /modules/paypal/mails/en/ has not been unzipped[ERROR] /modules/paypal/mails/it/ has not been unzipped[ERROR] /modules/paypal/mails/br/ has not been unzipped[ERROR] /modules/paypal/mails/fr/ has not been unzipped[ERROR] /modules/paypal/upgrade/ has not been unzipped[ERROR] /modules/paypal/css/ has not been unzipped[ERROR] /modules/paypal/img/ has not been unzipped[ERROR] /modules/paypal/img/bo-cards/ has not been unzipped[ERROR] /modules/paypal/img/default_logos/ has not been unzipped[ERROR] /modules/paypal/img/logos/ has not been unzipped[ERROR] /modules/paypal/img/logos/express_checkout_mobile/ has not been unzipped[ERROR] /modules/paypal/express_checkout/ has not been unzipped[ERROR] /modules/paypal/views/ has not been unzipped[ERROR] /modules/paypal/views/templates/ has not been unzipped[ERROR] /modules/paypal/views/templates/front/ has not been unzipped[ERROR] /modules/paypal/views/templates/back/ has not been unzipped[ERROR] /modules/paypal/views/templates/back/admin_order/ has not been unzipped[ERROR] /modules/paypal/views/templates/hook/ has not been unzipped[ERROR] /modules/paypal/controllers/ has not been unzipped[ERROR] /modules/paypal/controllers/front/ has not been unzipped[ERROR] /modules/paypal/api/ has not been unzipped[WARNING] error when trying to upgrade module paypal.[ERROR] /modules/paypal/ has not been unzipped[ERROR] /modules/paypal/backward_compatibility/ has not been unzipped[ERROR] /modules/paypal/integral_evolution/ has not been unzipped[ERROR] /modules/paypal/mails/ has not been unzipped[ERROR] /modules/paypal/mails/pt/ has not been unzipped[ERROR] /modules/paypal/mails/de/ has not been unzipped[ERROR] /modules/paypal/mails/es/ has not been unzipped[ERROR] /modules/paypal/mails/en/ has not been unzipped[ERROR] /modules/paypal/mails/it/ has not been unzipped[ERROR] /modules/paypal/mails/br/ has not been unzipped[ERROR] /modules/paypal/mails/fr/ has not been unzipped[ERROR] /modules/paypal/upgrade/ has not been unzipped[ERROR] /modules/paypal/css/ has not been unzipped[ERROR] /modules/paypal/img/ has not been unzipped[ERROR] /modules/paypal/img/bo-cards/ has not been unzipped[ERROR] /modules/paypal/img/default_logos/ has not been unzipped[ERROR] /modules/paypal/img/logos/ has not been unzipped[ERROR] /modules/paypal/img/logos/express_checkout_mobile/ has not been unzipped[ERROR] /modules/paypal/express_checkout/ has not been unzipped[ERROR] /modules/paypal/views/ has not been unzipped[ERROR] /modules/paypal/views/templates/ has not been unzipped[ERROR] /modules/paypal/views/templates/front/ has not been unzipped[ERROR] /modules/paypal/views/templates/back/ has not been unzipped[ERROR] /modules/paypal/views/templates/back/admin_order/ has not been unzipped[ERROR] /modules/paypal/views/templates/hook/ has not been unzipped[ERROR] /modules/paypal/controllers/ has not been unzipped[ERROR] /modules/paypal/controllers/front/ has not been unzipped[ERROR] /modules/paypal/api/ has not been unzipped[WARNING] error when trying to upgrade module paypal.[ERROR] /modules/prestafraud/ has not been unzipped[WARNING] error when trying to upgrade module prestafraud.[ERROR] /modules/prestafraud/ has not been unzipped[WARNING] error when trying to upgrade module prestafraud.[ERROR] /modules/shoppingfluxexport/ has not been unzipped[ERROR] /modules/shoppingfluxexport/screens/ has not been unzipped[WARNING] error when trying to upgrade module shoppingfluxexport.[ERROR] /modules/shoppingfluxexport/ has not been unzipped[ERROR] /modules/shoppingfluxexport/screens/ has not been unzipped[WARNING] error when trying to upgrade module shoppingfluxexport.[ERROR] /modules/themeinstallator/ has not been unzipped[ERROR] /modules/themeinstallator/backward_compatibility/ has not been unzipped[ERROR] /modules/themeinstallator/export/ has not been unzipped[ERROR] /modules/themeinstallator/import/ has not been unzipped[WARNING] error when trying to upgrade module themeinstallator.[ERROR] /modules/themeinstallator/ has not been unzipped[ERROR] /modules/themeinstallator/backward_compatibility/ has not been unzipped[ERROR] /modules/themeinstallator/export/ has not been unzipped[ERROR] /modules/themeinstallator/translations/ has not been unzipped[ERROR] /modules/themeinstallator/import/ has not been unzipped[WARNING] error when trying to upgrade module themeinstallator.

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Obviously for some reason your "/modules" archive folder can not be unzipped. Please check locally if you can unzip it and if folder location looks ok. The remote unzip procedure throws errors in /modules subfolder only, so you should focus your efforts there....

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When I named my admin, I gave it another name. I've learned that 1-click ugprade doesnt work because of memory issues so I am uploading it directly to my server and extracting. Unfortunatley, I cant get it to work because Prestashop is looking for these folders admin/autoupgrade/download directory. How can I get around this?

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Why is this marked "SOLVED"? I installed 1-Click upgrade TODAY (so one would hope it is the latest since I installed via the dashboard "Modules" tab), configured it (I think) successfully (no red X's in the Pre-Install checklist, just green checks). My web server has write access to the entire /var/www/prestashop subdirectory tree.

I am very frustrated with solutions like "upgrade the GitHub". What the heck does that mean? I can edit a file, but when I look for the files referenced they do no exist on my server (for example fix_download_product_feature_active.php). Also, how can the problem be caused by files in the download .zip file itself if it wasn't even downloaded (there is nothing in the autoupgrade/download directory)?

The proposed "Fixes" (not!) sound like the only way to use 1-Click automatic upgrade is to do a manual upgrade!

I really would appreciate some help here!

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Update: I downloaded prestashop_1.5.6.0.zip and copied it to autoupgrade/download. I selected "More options(Expert mode)" from the 1-Click Upgrade page in the backend, then selected "* Local archve". The .zip file appears in the "Archive to use" drop down list (so it sees it). I selected it and clicked "Save".

Where it says "to upgrade for version" I wasn't sure whether to enter the old or the new version (I don't understand why it can't figure out for itself) so I tried both (first 1.5.6.0 then 1.5.3.1, my current version).

I get the assinine message "You come from the future! You are using a newer version than the latest available!". WTF?

It also says "Your current prestashop version 1.5.3.1" and "Latest official version for channel archive N/A".

There is a "Check if a new version is available" button, but if I click it, it just returns to the same page with the archive no longer selected in "expert mode" (though channel is still set to "*Local archive").

Am I missing something obvious here? I am new to Prestashop so please be patient with me. I can't commit to the platform if I can never upgrade so if this step fails it will be a show stopper and I will find another platform. I have to 5 PM today to resolve (3 more hours).

5) Change the channel to Local Directory and input 1.5.6 in the blank field that says "The directory /admin/autoupgrade/latest/prestashop/ will be used for upgrading to version" -- Then click save, the page will reload.

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I assume you meant to copy the unzipped files (NOT the .zip archive) to autoupgrade/latest (though I tried both ways and both failed), and that you must press "Save" after changing the channel.

Here's what I did: download and unzip the archive. Copy the files to autoupgrade/latest. Made sure files were owned by www-data (the server). Changed channel to "Local directory". Set version to 1.5.6. Clicked "Save". Clicked "Upgrade Prestashop Now". It just tries to do the download (does not use the "latest" directory) and so fails in the same way.

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I have autoupgrade version 1.2.4 installed. I discovered why the upgrade from a local directory or archive failed (probably not the cause of the original "Internal server error" problem, however).

I was accessing the backend on a Windows XP machine running Internet Explorer 8 (which is the latest and last available version for Windows XP) and it is getting a scripting error ("Object doesn't support this property or method") when I press "Save" which is preventing the settings from being applied. I did not notice the tiny "Error on page" notification at the bottom of the page (it seems to always be there!).

Running F12 developer tools I found the line where the error occurs reads "directory_num = $("input[name=directory_num]").val();". I grepped the archive found this statement at line 5274 of AdminSelfUpgrade.php. directory_num is a text input object and, apparently, its val() method is not supported. I do not have enough knowledge of scripting to figure out how this can happen.

When I ran the upgrade from Firefox it succeeded. So I can move on.

Thank you for your help. I will continue to monitor this thread. If you determine what caused this error please post it. I am curious.

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After reinstalling 1-click upgrade manually, I uploaded the zip for the new Prestashop version to "admin/autoupgrade/latest" but proving I'm no expert, I could not find where to select the option to use Local Archive after opening 'More Options (expert mode)' in 1-click upgrade.

So, I think I may have to to the upgrade Prestashop manually and hope that this issue is fixed with version 1.5.6.1.

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I'm also finding it impossible to upgrade from 1.4.9 to 1.5.6 using 1 Click Upgrade on MAMP and installing from a local directory. I'm using V1.2.5 of the upgrade module, which already has the mods, but am getting the following errors that are causing the upgrade to abort. I can only assume there would be errors with other modules if the statsgeolocation module didn't exist.

"error for copying /modules/statsgeolocation/config.php

error when trying to upgrade /modules/statsgeolocation/config.php

2129 files left to upgrade."

Any suggestions? I'm considering Cart2Cart to migrate the data to a fresh installation but surely it must be possible to upgrade!

Edited November 26, 2013 by goosedesign

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I had the same problem too. You cant depend on the 1-click upgrade right now. Learn how to do it manually. My latest attempt at 1.5.6.1 also shut down my store. It kept trying to rollback the store because it couldnt upgrade the database and now I can't access the admin. In search of a solution!

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I solved this problem. I upgraded from 1.5.5 to 1.5.6.2 on a Zeus webserver. This is what you need to do:

(Make sure you have put your shop into Maintenance mode)

1) Download the 1.5.6.2 zip file to your computer.

2) Unzip it on your computer. The unzipping process will create a folder called "prestashop 1.5.6.2", and insidethere will be another folder called "prestashop". This is the folder you need to copy to your "admin/autoupgrade/latest" folder via FTP. It's more than 5000 files and will take some time, so be patient.

Once you have done this, your "latest" folder should contain a folder called "prestashop" which has all of the 1.5.6.2 files.

3) Go to the configuration page for the 1-Click Upgrade module, and in the Expert options, select "Local Directory" as the channel, and in the version text box, type "1.5.6.2" (without the quotation marks).

4) Save the configuration.

5) Click the Upgrade button.

My shop is working fine ever since the upgrade. I hope this helps you all.

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I solved this problem. I upgraded from 1.5.5 to 1.5.6.2 on a Zeus webserver. This is what you need to do:

(Make sure you have put your shop into Maintenance mode)

1) Download the 1.5.6.2 zip file to your computer.

2) Unzip it on your computer. The unzipping process will create a folder called "prestashop 1.5.6.2", and insidethere will be another folder called "prestashop". This is the folder you need to copy to your "admin/autoupgrade/latest" folder via FTP. It's more than 5000 files and will take some time, so be patient.

Once you have done this, your "latest" folder should contain a folder called "prestashop" which has all of the 1.5.6.2 files.

3) Go to the configuration page for the 1-Click Upgrade module, and in the Expert options, select "Local Directory" as the channel, and in the version text box, type "1.5.6.2" (without the quotation marks).

4) Save the configuration.

5) Click the Upgrade button.

My shop is working fine ever since the upgrade. I hope this helps you all.

Thank you for your explanation. That is an alternate way to use the auto-upgrade module, some servers have restrictions that cause the autoupgrade module to not be used unless the entire module and update is located on the FTP, which you just described.

c) After all installations, I downloaded from my site both a fresh copy of my MySQL database and a .tar.gz containing all my files.

d) Installed everything in my Virtual Server, tested it and now I'm ready to go.

I've downloaded Prestashop 1.4.11.0 first. After Unzipping it in my local machine, FTP'd to the /store/admin/autoupgrade/latest/ folder. Also, I've downloaded and installed the 1.3.11 version of the 1-click upgrade.

Then, I attempted to do the upgrade using the Expert Option / Local Directory, and....

It Worked! Now, my store is Updated to the 1.4.11.0 version of Prestashop.

=============

2nd attempt: Upgrading from 1.4.11.0 to 1.5.0.1 version.

Started with a full backup of my site (just in case). Then, I've downloaded Prestashop 1.5.0.1 and Unzipped it in my local machine, FTP'd to the /store/admin/autoupgrade/latest/ folder.

Attempted to do the upgrade using the Expert Option / Local Directory, and....

·$%·%·!!! It doesn't worked at all! The process ended up with the

"Internal Server Error " jqXHR"

=============

3rd attempt: Upgrading from 1.4.11.0 to 1.5.0.2 version.

Restored my site using the backup made at 2nd attempt, just to make sure everything wordked fine using 1.4.11.0.

Then, I've downloaded Prestashop 1.5.0.2 and Unzipped it in my local machine, FTP'd to the /store/admin/autoupgrade/latest/ folder.

Attempted to do the upgrade using the Expert Option / Local Directory, and....

Once again, ·$%·%·!!! It doesn't worked at all! The process ended up with the

c) After all installations, I downloaded from my site both a fresh copy of my MySQL database and a .tar.gz containing all my files.

d) Installed everything in my Virtual Server, tested it and now I'm ready to go.

I've downloaded Prestashop 1.4.11.0 first. After Unzipping it in my local machine, FTP'd to the /store/admin/autoupgrade/latest/ folder. Also, I've downloaded and installed the 1.3.11 version of the 1-click upgrade.

Then, I attempted to do the upgrade using the Expert Option / Local Directory, and....

It Worked! Now, my store is Updated to the 1.4.11.0 version of Prestashop.

=============

2nd attempt: Upgrading from 1.4.11.0 to 1.5.0.1 version.

Started with a full backup of my site (just in case). Then, I've downloaded Prestashop 1.5.0.1 and Unzipped it in my local machine, FTP'd to the /store/admin/autoupgrade/latest/ folder.

Attempted to do the upgrade using the Expert Option / Local Directory, and....

·$%·%·!!! It doesn't worked at all! The process ended up with the

"Internal Server Error " jqXHR"

=============

3rd attempt: Upgrading from 1.4.11.0 to 1.5.0.2 version.

Restored my site using the backup made at 2nd attempt, just to make sure everything wordked fine using 1.4.11.0.

Then, I've downloaded Prestashop 1.5.0.2 and Unzipped it in my local machine, FTP'd to the /store/admin/autoupgrade/latest/ folder.

Attempted to do the upgrade using the Expert Option / Local Directory, and....

Once again, ·$%·%·!!! It doesn't worked at all! The process ended up with the

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Hello, I am trying to upgrade from 1.5.3.1 to 1.6.1.1. I have tried all of the suggestions in this post including the github changes. I still get the jQXHR error. I have tried with the files zipped an unzipped in the "latest" folder and the "download" folder. I would appreciate any help that is available, I also wonder why this problem hasn't been fixed in 2 years.

Randy

1

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Hello, I am trying to upgrade from 1.5.3.1 to 1.6.1.1. I have tried all of the suggestions in this post including the github changes. I still get the jQXHR error. I have tried with the files zipped an unzipped in the "latest" folder and the "download" folder. I would appreciate any help that is available, I also wonder why this problem hasn't been fixed in 2 years.

Randy

Hi - I had this problem and this is how I fixed it after a fair bit of googling around.

I have a VPS and therefore access to SSH with root access. My server is running cPanel

1. I checked my log file for errors:

tail -500 /usr/local/apache/logs/error_log

2. I found the culprit which was fast-cgi timing out whilst trying to upgrade the database:

mod_fcgid: process 3371 graceful kill fail, sending SIGKILL

3. Using puTTY (SSH) I logged into my server and edited the php configuration file

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Also, may somebody help... during upgrade from 1.6.14 to 1.7.1.1 1click upgrade hang on "enabling modules..." and after a while I got 504 error... Now my admin panel looks like this: https://www.screencast.com/t/oubOb76Q

Can I manualy run part of autoupgrade to "enable modules" ? Or how to fix this broken upgrade? It because timeout of my server or "enabling modules" should not work for ~5 minutes?

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[SOLVED] - For me, as for others here, the solution was local directory upgrade.

I had to upgrade locally (MAMP) from v1.6.1.12 to 1.6.1.18. I manually downloaded v1.6.1.18, unzipped it, moved the inner 'prestashop' folder to admin/autoupgrade/latest. Then from the module, choose other options > local directory, compile the fields, than upgrade.

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I was trying upgrade from 1.7.4.2 to 1.7.5.0 and I got the same error "[Ajax / Server Error for action download] textStatus: "error " errorThrown:" " jqXHR: " .

I tried in 1-click upgrade several options, the recommneded option, the local file option, the local directory option, I changed the server configuration too and the result was the same, copied some files and then Error.

After two days tried I found a solution for me and I hope it can help somebody, the problem for me was in the Multiviews configuration.

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I was trying upgrade from 1.7.4.2 to 1.7.5.0 and I got the same error "[Ajax / Server Error for action download] textStatus: "error " errorThrown:" " jqXHR: " .

I tried in 1-click upgrade several options, the recommneded option, the local file option, the local directory option, I changed the server configuration too and the result was the same, copied some files and then Error.

After two days tried I found a solution for me and I hope it can help somebody, the problem for me was in the Multiviews configuration.