TripAdvisor Traveler Rating:

“Baymont - WY”

Keys did not work, had a problem with reservations. Hotel Staff did not seem to know the on-line reservation system and rules. Very disappointing stay. Pool and fitness center were shut down.

Read management response to this review.

Management response from HospitalityMgr, Manager

I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. I am so sorry to hear you had a problem with the keys, so far we haven't had any problems with them. Would the keys not work on the outside doors, your door, or both? Your responses are very valuable to us so we may resolve the issue and accommodate you better in the future. We are looking at the pool to be back in business by the end of this month, we hope that you will allow us a second chance to accommodate you and your guests.
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