Best Western Raphael Hotel Altona

Recent guest reviews

The hotel is in Altona, to the side of the station. Altona station is convenient for access to Hamburg's S bahn, the bus station, and intercity and local overland trains. Altona as a place has had a lot of civic investment over the last few years and this has lifted the tone of the place considerably. You'll find a great many places to eat, different cuisines and a mixed population. Highpoint of the year is the 14 day Altonale street festival normally in July. The hotel is very central to all of this. Rooms are not over large, but ours was fitted with the usual double bed (ie 2 singles put together), large wardrobe, minibar, tea and coffee facilities. And a large en-suite with walk-in shower. All spotlessly clean. The double glazing is very good, and we heard no noise from the street below or the station opposite. The room was warm, even with the heating almost off. Breakfast is on offer at 12 Euros,each but we chose to eat a breakfast in the station (lower level) for 6 Euros pp.The hotel Staff were all very friendly and helpful. We'll happily stay again.

The Altona area that the hotel exists is fantastic area. The hotel is very nice very clean,the room was big with many complimentary things inside. In 1 minute you are in the S bahn station and you could go in the center of Hamburg in 10 minutes. In the area there are many cosy shops ,restaurants and cafes.
The staff of the hotel very very friendly and the breakfast with variety of things.
The hotel was much much better than what we thought .We are very satisfied.
When you go to Hamburg you should choose this area and of course this hotel.
Lena Fragoulaki

The hotel is close to Altona station and Ottensen neighborhood. We stayed for three nights before taking a MSC ship last month. The front desk staff are very nice, and the room is comfortable and clean. The only problem is the heavy noise from the outside after midnight as our room faces the busy street. Next time we'll choose the hotel but the room facing the courtyard.

Stayed for two nights while in Hamburg on business. Arrived at night and seemed like a scary neighbourhood. Straight opposite the station - but no noise. Lots of building works. Not so bad the next morning.
Hotel needs updating. Relatively comfortable but worn - carpets, furniture etc. Bathroom very nice - looked new. No restaurant that I saw. English tv channels consisted of one CNN channel. Mini bar had a couple of drinks in it.
Hotel rooms had double windows so completely airless but did reduce noise. Fan was provided but old and hardly made a difference. No aircon. Very very warm in the room.

The hotel is situated in a very good location, the staff are polite and the rooms are comfortable and clean. Being so close to Altona station means you can travel to the airport and the center of town very easily!

I stayed here whilst visiting Hamburg with friends. I had hoped that the Best Western brand would ensure a level of quality. Unfortunately, I was a bit disappointed.
Pros:
- Good beds
- Helpful staff
- Close to Altona station
Cons:
- It was a bit expensive for what you got.
- I booked a single room so didn't expect it to be massive but the room really was very small and felt a bit like a cell
- The breakfast was poor and not cheap at €11 for what you got
- The toiletries were basic
- The pillows were not very comfortable
- The towels felt cheap
- The Altona area itself (around the station at least) is not that nice, although perhaps that is to be expected.
Overall, this hotel would be much better if they improved the breakfast, provided better pillows, towels and toiletries and perhaps improved their small rooms.
Would I stay again? Probably not I am afraid.

The superior room was fine but the best thing about the hotel is the location - walking distance to the fishmarket and the wider Alcona area.
Alcona station is a rail hub for accessing much of the city and only 40 minutes from the Airport by S-Bahn.
The staff were all friendly and helpful

Easy location with a lot of nice restaurants in the Neighbourhood . parking on the street at normal rates . Clean hotel , did not had time to enjoy breakfast so no comments here . At the back of the hotel is a small shopping mall ,and the station is on 2 minute walking distance .

My second visit to this hotel left me less impressed than the first.
Good things :
Efficient and friendly staff
Good breakfast (when you have found it)
Good location, close to Altona travel hub and local shops
Not so good things :
Room was small
No air conditioning
Carpet needed cleaning
Florescent lighting was harsh
No power for laptop on desk
No power to recharge phone next to bed
Not sure I'll be back a third time

Good hotel next to excellent local transport facilities such as trains, S-Bahn, buses and taxis. Very helpful staff and clean and comfortable rooms. Good choice of shopping facilities and restaurants in walking distance.

Praesident-Krahn-Str. 13HamburgHH

Hotel highlights

Close to Fish Market

Free WiFi in rooms and public areas

Bar/lounge

Concierge services

Located in Altona within a mile (2 km) of Fish Market, Best Western Raphael Hotel Altona is within a few miles (5 km) of other popular sights such as St. Michaelis Church. Each of the 43 rooms at this 3.5-star hotel includes a minibar, a coffee maker, and a flat-screen TV. Hamburg City Hall and Moenckebergstrasse are also near this Hamburg hotel.

Dining

Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM. At the end of the day, unwind with a drink at the bar/lounge.

Rooms

All of Best Western Raphael Hotel Altona's 43 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and safes. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Other standard amenities include phones and desks.

Property features

At Best Western Raphael Hotel Altona, guests have access to a sauna, free WiFi in public areas, and a computer station. Self parking is available for EUR 12 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free newspapers and a TV in a common area.

Room options

Standard Room, 1 Double Bed

from$76

Standard Room, 1 Single Bed

Twin 1 | Sleeps 1

Comfort Room, 1 Double Bed

Full 1 | Sleeps 3

Reviews from Trip Advisor

69% of guests recommend this hotel

Total of 169 reviews

Hotel Amenities

Property Details

Smoke-free property

43 rooms

4 stories with elevator access

Hotel Services

TV and free newspapers in lobby

Concierge and tour/ticket information

Luggage storage

Public computer available

Dry cleaning/laundry services

Multilingual staff

Elevator

Rooms

Coffee maker

Minibar

Private bath with shower or bathtub

Hair dryer and free toiletries

Hypo-allergenic bedding

Flat-screen TV with satellite service

Desk and phone

In-room safe

Daily housekeeping

Climate control and air conditioning

Iron/ironing board available on request

Rollaway beds (fees apply) and free crib rentals

Internet

Public areas: Free WiFi

Guestrooms: Free WiFi

Drinking + Dining

1 bar/lounge

Breakfast available

Drinking + Dining Details

Buffet breakfast is served daily from 6:30 AM to 10 AM for a fee.

Having Fun

Recreation features at Best Western Raphael Hotel Altona include a sauna.

Hotel Area

Hamburg

Airport

The preferred airport is Hamburg (HAM): 19-min drive, 7.3 mi/11.7 km.

Metro Stations

Reeperbahn S-Bahn: 19-min walk, 1 mi/1.5 km

Train Stations

Hamburg-Altona Station: 5-min walk, 0.2 mi/0.4 km

Hamburg Dammtor Station: 11-min drive, 2.8 mi/4.5 km

Hamburg Central Station: 13-min drive, 3.9 mi/6.3 km

Hamburg Hoergensweg Station: 14-min drive, 7.8 mi/12.6 km

Hamburg Eidelstedt Center Station: 16-min drive, 5.1 mi/8.1 km

Nearby Places of Interest

Allee Theater: 8-min walk, 0.4 mi/0.6 km

Altonaer Theater: 8-min walk, 0.4 mi/0.6 km

Altona Museum: 8-min walk, 0.4 mi/0.7 km

Altonaer Rathaus: 9-min walk, 0.4 mi/0.7 km

Holsten Brewery: 6-min drive, 1.3 mi/2 km

Hans-Albers-Platz: 6-min drive, 1.5 mi/2.5 km

Fish Market: 6-min drive, 1.4 mi/2.2 km

St. Pauli Theater: 6-min drive, 1.6 mi/2.5 km

Operettenhaus: 6-min drive, 1.7 mi/2.8 km

St. Pauli Piers: 7-min drive, 2 mi/3.2 km

Hamburg Museum: 7-min drive, 2.1 mi/3.4 km

Hamburger Dom: 7-min drive, 2 mi/3.3 km

Beatles Platz: 8-min drive, 1.9 mi/3 km

St. Michaelis Church: 8-min drive, 2.3 mi/3.6 km

Rindermarkthalle: 8-min drive, 1.7 mi/2.7 km

Imperial Theater: 8-min drive, 2.2 mi/3.5 km

Offsite Activities

Bicycle rentals

Hiking trails

Location Highlights

Train and metro stations nearby

Hotel Policies

Arrivals + Departures

The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

Check-in: 3 PM

Check-out: noon

Kids + Beds

Rollaway/extra beds are available for EUR 30 per night

Free cribs/infant beds are available

Pets

This property welcomes pets for EUR 10 per pet, per night

Pet weight must not exceed 15 kg

Restrictions apply

For more information, guests can reach out to the property at the number on the booking confirmation

Things To Know

Details about charges, deposits, or other important information:

Charges for extra guests may apply and vary depending on the property's policy.

A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.

Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.

The following credit cards are accepted: American Express, Diners Club, MasterCard, and Visa.

Mandatory Fees and Taxes

A city tax is imposed by the city of Hamburg. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property. However, charges can vary based on the room you book or length of stay.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for buffet breakfast: EUR 12 per person (approximately)

Self parking fee: EUR 12 per day

Pet fee: EUR 10 per pet, per night

Rollaway bed fee: EUR 30 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

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