topic Re: Wifi hub issues in Broadbandhttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431047#M745463
<P>Hi&nbsp;scooper1401</P>
<P>&nbsp;</P>
<P>Is the master socket split across the middle so the lower section can be removed?</P>
<P>&nbsp;</P>
<P>This help page provides further information on test socket testing&nbsp;<A href="https://community.talktalk.co.uk/t5/Articles/Your-guide-to-master-sockets/ta-p/2205432" target="_blank">Your guide to master sockets</A></P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Tue, 03 Dec 2019 10:19:12 GMTOCE_Debbie2019-12-03T10:19:12ZWifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2429945#M745320
<P>I have just installed the TalkTalk Wifi hub. I was previously having problems with dropping connections, very slow speeds, and constant buffering on&nbsp; my TV, after installing a new free router from TalkTalk - after a long support call, they decided the router was faulty and offered to replace it but also advised me to buy the Wifi Hub as an upgrade. So I've paid for the hub but still appearing to be having the same problems that I had with the faulty router. There was mention of a stablisation period - is this applicable if you are already a TalkTalk broadband customer and just install a new router, or is it only relevant for people who have newly moved to TalkTalk?</P>Fri, 29 Nov 2019 18:52:03 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2429945#M745320scooper14012019-11-29T18:52:03ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2430522#M745399
<P>Hi&nbsp;scooper1401</P>
<P>&nbsp;</P>
<P>I'm sorry to hear this.</P>
<P>&nbsp;</P>
<P>Can you please update your <A href="https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info" target="_blank">community profile</A> to include your:</P>
<UL>
<LI>Name</LI>
<LI>Telephone number</LI>
<LI>Alternative contact number</LI>
</UL>
<P>We'll then look into this further.&nbsp;<STRONG>Please do not post this information on this thread</STRONG>&nbsp;Once you've updated your profile please post in your topic to confirm it's updated.&nbsp;</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>
<P>&nbsp;</P>Mon, 02 Dec 2019 12:13:11 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2430522#M745399OCE_Debbie2019-12-02T12:13:11ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2430630#M745414
<P>I&nbsp; have updated my profile.</P><P>I have checked my broadband speed regularly at&nbsp; different times of day and am still getting only between less than 1 and just over 2 mbps, in an area where up to 6.2 mbps should be available on basic copper line broadband.</P>Mon, 02 Dec 2019 14:04:36 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2430630#M745414scooper14012019-12-02T14:04:36ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2430639#M745415
<P>Hi scooper1401</P><P>&nbsp;</P><P>Apologies, there are no details showing in your Community Profile. Did you click on the save changes button on the bottom of the page?</P><P>&nbsp;</P><P>Thanks</P><P>&nbsp;</P><P>Debbie</P>Mon, 02 Dec 2019 14:14:42 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2430639#M745415OCE_Debbie2019-12-02T14:14:42ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2430643#M745416
<P>I updated my details using the wizard - as it opened separately I didn't realise I would still have to use the Save button on the main page. I will try again!</P>Mon, 02 Dec 2019 14:17:10 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2430643#M745416scooper14012019-12-02T14:17:10ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2430647#M745417
<P>Should be OK now....</P>Mon, 02 Dec 2019 14:20:07 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2430647#M745417scooper14012019-12-02T14:20:07ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2430658#M745420
<P>Hi&nbsp;scooper1401</P>
<P>&nbsp;</P>
<P>Thanks for updating your Community Profile.</P>
<P>&nbsp;</P>
<P>I have optimised your connection and the sync speed has increased slightly. Is your router currently connected at the test socket?</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Mon, 02 Dec 2019 14:35:30 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2430658#M745420OCE_Debbie2019-12-02T14:35:30ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2430669#M745422
<P>What do you mean by the test socket? The router is connected to the main phone socket for the house, as it was when a few years ago a TalkTalk engineer came out to set up my TV for me, so I assume it's all correctly set up.</P>Mon, 02 Dec 2019 14:49:51 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2430669#M745422scooper14012019-12-02T14:49:51ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2430904#M745436
<P>Hi&nbsp;scooper1401</P>
<P>&nbsp;</P>
<P>Would it be possible to post a photo of your master socket?</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Tue, 03 Dec 2019 06:22:16 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2430904#M745436OCE_Debbie2019-12-03T06:22:16ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2430986#M745455
<P>Hi - I tried to attach a photo but got an error message</P><P>&nbsp;</P><P>The file 20191203_084708_resized.jpg does not have a valid extension for an attachment and has been removed. pdf,doc,ppt,docx,pptx,xlsx,psd,gz,zip,svg,.txt are the valid extensions.</P><P>&nbsp;</P><P>Is it not possible to attach a jpg?</P>Tue, 03 Dec 2019 09:08:15 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2430986#M745455scooper14012019-12-03T09:08:15ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431047#M745463
<P>Hi&nbsp;scooper1401</P>
<P>&nbsp;</P>
<P>Is the master socket split across the middle so the lower section can be removed?</P>
<P>&nbsp;</P>
<P>This help page provides further information on test socket testing&nbsp;<A href="https://community.talktalk.co.uk/t5/Articles/Your-guide-to-master-sockets/ta-p/2205432" target="_blank">Your guide to master sockets</A></P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Tue, 03 Dec 2019 10:19:12 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431047#M745463OCE_Debbie2019-12-03T10:19:12ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431049#M745464
<P>It's a Non NTE</P>Tue, 03 Dec 2019 10:22:36 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431049#M745464scooper14012019-12-03T10:22:36ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431057#M745465
<P>Another thing I've noticed is that my land line phone has become very noisy. It's normally plugged into an extension socket, but I have tried plugging it directly into the master socket (well, using a microfilter) and it's still noisy.</P>Tue, 03 Dec 2019 10:28:19 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431057#M745465scooper14012019-12-03T10:28:19ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431066#M745466
<P>Hi&nbsp;scooper1401</P>
<P>&nbsp;</P>
<P>Thanks for your reply.</P>
<P>&nbsp;</P>
<P>I've completed a line test which is detecting a possible fault.</P>
<P>&nbsp;</P>
<P>Is the noise still present if you test with a corded handset at the master socket, with the router removed from the line?</P>
<P>&nbsp;</P>
<P>I can then escalate this over to Openreach for investigation.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Tue, 03 Dec 2019 10:45:39 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431066#M745466OCE_Debbie2019-12-03T10:45:39ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431067#M745467
<P>Yes, this is what I tried and the noise was still there. But is there a chance it could be a faulty phone and this is just coincidence? I don't want to end up with OpenReach telling me it's my phone that's faulty and not their line, then charging me.</P><P>&nbsp;</P><P>Unfortunately I don't have another phone so cannot test for this possibility.</P><P>&nbsp;</P><P>Also, it it's a faulty line, why was I told it was a faulty router and persuaded to buy another one?</P>Tue, 03 Dec 2019 10:49:30 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431067#M745467scooper14012019-12-03T10:49:30ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431070#M745468
<P>Hi&nbsp;scooper1401</P>
<P>&nbsp;</P>
<P>Would it be possible to test your phone on a different line to see if works ok there? This will rule out any possible issues with the handset.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Tue, 03 Dec 2019 10:54:53 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431070#M745468OCE_Debbie2019-12-03T10:54:53ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431073#M745469
<P>I don't think so. My neighbours are all out at work all day and in any case I don't really know any of them well enough to ask them this sort of favour.</P>Tue, 03 Dec 2019 11:01:56 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431073#M745469scooper14012019-12-03T11:01:56ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431076#M745470
<P>But if your own tests are indicating a possible fault, wouldn't this be sufficient grounds to ask OpenReach to do some testing anyway, never mind any possible issues with my hand set?</P>Tue, 03 Dec 2019 11:06:04 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431076#M745470scooper14012019-12-03T11:06:04ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431081#M745471
<P>I will be off line for a couple of hours now</P>Tue, 03 Dec 2019 11:08:39 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431081#M745471scooper14012019-12-03T11:08:39ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431084#M745472
<P>Hi&nbsp;scooper1401</P>
<P>&nbsp;</P>
<P>Ok, are you happy for me to raise this fault straight over to Openreach for investigation?</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Tue, 03 Dec 2019 11:09:08 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431084#M745472OCE_Debbie2019-12-03T11:09:08ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431152#M745477
<P>Hi scooper1401</P>
<P>&nbsp;</P>
<P>I can raise this over to an Openreach line engineer. Just to advise, if the engineer is unable to locate the fault on the line then they may arrive at the property to complete further investigations.</P>
<P>&nbsp;</P>
<P>Please let me know if you would like me to raise this fault over to Openreach?</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Tue, 03 Dec 2019 12:25:15 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431152#M745477OCE_Debbie2019-12-03T12:25:15ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431194#M745480
<P>Yes provided it does not cost me anything. Thanks.</P>Tue, 03 Dec 2019 13:09:07 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431194#M745480scooper14012019-12-03T13:09:07ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431197#M745481
<P>Will they let me know when they're coming or make an appointment. If they may need access to my property it would be useful to know when they're coming.</P><P>&nbsp;</P><P>Any idea what sort of time frame they are currently working to?</P>Tue, 03 Dec 2019 13:12:55 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431197#M745481scooper14012019-12-03T13:12:55ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431259#M745483
<P>Hi&nbsp;scooper1401</P>
<P>&nbsp;</P>
<P>Just before I raise this fault I just wanted to advise, if the engineer did attend at the property and found the phone to be at fault then possible engineer charges could be applied.</P>
<P>&nbsp;</P>
<P>If the engineer is able to resolve the fault outside then they wont need an appointment to the property. If they do need access to the property and you are not at home then they would let us know and we would arrange a visit with you, once we had confirmed further details and possible engineer charges.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Tue, 03 Dec 2019 14:40:59 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431259#M745483OCE_Debbie2019-12-03T14:40:59ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431264#M745485
<P>OK - please raise the fault. If I manage to test the line with another phone in the mean time and it turns out to be a problem with my phone, I will let you know.</P>Tue, 03 Dec 2019 14:45:23 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431264#M745485scooper14012019-12-03T14:45:23ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431271#M745486
<P>Hi&nbsp;scooper1401</P>
<P>&nbsp;</P>
<P>I've just ran another line test which is now clear (fault no longer showing)</P>
<P>&nbsp;</P>
<P>Is the noise still on the line at the moment?</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Tue, 03 Dec 2019 15:00:15 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431271#M745486OCE_Debbie2019-12-03T15:00:15ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431283#M745489
<P>Sorry - have been sitting here for several minutes with slow broadband while the page refreshed itself.....</P><P>&nbsp;</P><P>Yes the noise is still there both on the handset connected to the base unit and the extension handset. I am going to borrow a friend's phone tomorrow to try plugging it in here and seeing if the problem is the same.</P>Tue, 03 Dec 2019 15:21:34 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431283#M745489scooper14012019-12-03T15:21:34ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431288#M745490
<P>Hi&nbsp;scooper1401</P>
<P>&nbsp;</P>
<P>Thanks for your reply.</P>
<P>&nbsp;</P>
<P>As the line test is now clear this will no longer go to a line engineer. We will need to arrange an engineer visit to the property.</P>
<P>&nbsp;</P>
<P>I'm just sending you a Private Message to confirm some details so we can arrange this visit.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Tue, 03 Dec 2019 15:34:37 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431288#M745490OCE_Debbie2019-12-03T15:34:37ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431306#M745492
<P>Only one other thing has occurred to me.....</P><P>&nbsp;</P><P>Near my master socket I have a very old BT Digital Access box which has not been used for years, is not plugged in, and has phone numbers written on it that are no longer in use. This was there when I paid for a TalkTalk engineer to come and install the TV service (YouView box, broadband extenders etc) and when I mentioned it to him he said it shouldn't affect anything.</P><P>&nbsp;</P><P>I'm saying this because I would not be happy if another TalkTalk engineer were to now say that this could be causing a problem.</P>Tue, 03 Dec 2019 16:23:39 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431306#M745492scooper14012019-12-03T16:23:39ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431308#M745493
<P>Hi&nbsp;scooper1401</P>
<P>&nbsp;</P>
<P>Is this box hard wired into the master socket or completely separate?</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>&nbsp;</P>Tue, 03 Dec 2019 16:32:45 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431308#M745493OCE_Debbie2019-12-03T16:32:45ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431310#M745495
<P>It looks to be completely separate - the master socket is right on top of it but does not appear to be connected to it in any way. I could send you a photo if you could tell me how....</P>Tue, 03 Dec 2019 16:34:44 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431310#M745495scooper14012019-12-03T16:34:44ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431311#M745496
<P>And also of course that has been the situation ever since I've had broadband so does not coincide with my recent problems.</P>Tue, 03 Dec 2019 16:35:29 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431311#M745496scooper14012019-12-03T16:35:29ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431329#M745498
<P>Hi Debbie - I'll be offline now until Thursday morning.</P>Tue, 03 Dec 2019 17:22:03 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431329#M745498scooper14012019-12-03T17:22:03ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431331#M745499
<P>When I disconnected my laptop from my mobile hot spot I noticed my TalkTalk network was not listed as being available for connection. I looked at the hub and found that it had no lights on it at all. I pressed the Power button but nothing happened, so I'm just leaving it now. it was plugged into the mains and the master socket the whole time and there are no electrical problems in the house. I will get in touch again on Thursday, or possibly Wednesday evening if you are online then?</P>Tue, 03 Dec 2019 17:27:53 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431331#M745499scooper14012019-12-03T17:27:53ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431453#M745522
<P>Hi&nbsp;scooper1401</P>
<P>&nbsp;</P>
<P>If you reply to my Private Message then I can arrange an engineer visit.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Wed, 04 Dec 2019 06:16:15 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2431453#M745522OCE_Debbie2019-12-04T06:16:15ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2432178#M745700
<P>Hi&nbsp;scooper1401</P>
<P>&nbsp;</P>
<P>The engineer visit has been confirmed for&nbsp;09/12/2019 AM (8am - 1pm)</P>
<P>&nbsp;</P>
<P>Please let us know how you get on following this visit.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Thu, 05 Dec 2019 09:57:30 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2432178#M745700OCE_Debbie2019-12-05T09:57:30ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2432183#M745702
<P>Debbie, I had a message saying the visit had been set up, followed 3 minutes later by two duplicate messages saying that they believed my service issues had now been resolved and everything should be running as I would expect. This is all getting very frustrating. What is going on?</P><P>&nbsp;</P><P>And yet again I'm having to do all this using my mobile data as I've had no broadband for the last hour or so.</P>Thu, 05 Dec 2019 10:01:21 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2432183#M745702scooper14012019-12-05T10:01:21ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2432195#M745705
<P>Hi&nbsp;scooper1401</P>
<P>&nbsp;</P>
<P>I'm just checking this now and I will post back shortly.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Thu, 05 Dec 2019 10:14:54 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2432195#M745705OCE_Debbie2019-12-05T10:14:54ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2432197#M745707
<P>Just a quick question on the side - I've been following TalkTalk advice and trying not to switch my router on and off frequently, but because my connection drops so often this is a bit of a problem. If, when the connection drops, I switch it off and then on again, would this be a better idea?</P>Thu, 05 Dec 2019 10:19:04 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2432197#M745707scooper14012019-12-05T10:19:04ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2432213#M745711
<P>Hi&nbsp;scooper1401</P>
<P>&nbsp;</P>
<P>If rebooting the router helps to re connect then please do this (just until the engineer has investigated/resolved the fault)</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Thu, 05 Dec 2019 10:31:01 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2432213#M745711OCE_Debbie2019-12-05T10:31:01ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2432253#M745722
<P>Hi scooper1401</P>
<P>&nbsp;</P>
<P>The engineer visit has now been arranged for&nbsp;10/12/2019 AM (8am - 1pm)</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Thu, 05 Dec 2019 11:26:47 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2432253#M745722OCE_Debbie2019-12-05T11:26:47ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2432319#M745734
<P>I haven't received any text messages or emails from Customer Service to confirm this - is it definite?</P>Thu, 05 Dec 2019 13:09:04 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2432319#M745734scooper14012019-12-05T13:09:04ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2432562#M745749
<P>Hi&nbsp;scooper1401</P>
<P>&nbsp;</P>
<P>I've checked and the engineer visit is showing as arranged for&nbsp;10/12/2019&nbsp;AM (8am - 1pm)</P>
<P>&nbsp;</P>
<P>Please let us know how you get on following this visit.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Fri, 06 Dec 2019 06:56:56 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2432562#M745749OCE_Debbie2019-12-06T06:56:56ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2432599#M745760
<P>Thanks. I was just concerned that I've had no confirmatory message directly from them as I did last time.&nbsp;</P>Fri, 06 Dec 2019 08:28:32 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2432599#M745760scooper14012019-12-06T08:28:32ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2432611#M745763
<P>Hi&nbsp;scooper1401</P>
<P>&nbsp;</P>
<P>No problem. Please let us know how you get on following this visit.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Fri, 06 Dec 2019 08:40:40 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2432611#M745763OCE_Debbie2019-12-06T08:40:40ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2434950#M746042
<P>The engineer came as arranged - not sure exactly what he did, but presumably it's on some sort of report. He did something with the sockets, as it turned out that what I (and previous TalkTalk engineers) had assumed was my master socket was in fact an extension socket. When he left he assured me that the way my router etc was set up needed no changes. However, my broadband speed is no better - never above around 3 mbps (2.83 yesterday morning, 3.21 just now).</P><P>&nbsp;</P><P>I was originally told by your technical services people that if I had a free replacement basic router it would solve my problems, but that if I paid for the wifi hub I would experience an upgraded service. I paid for the wifi hub, have now been using it for a few weeks, but am not receiving what I would consider to be an upgraded service, as 3mbps is around half the average broadband speed in my post code according to broadband.co.uk. Can you give me any reason why I should not ask for my money back and a free replacement basic router?</P>Thu, 12 Dec 2019 09:03:14 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2434950#M746042scooper14012019-12-12T09:03:14ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2434960#M746044
<P>Hi&nbsp;scooper1401</P>
<P>&nbsp;</P>
<P>Did the engineer advise on what speed you should be receiving for your line?</P>
<P>&nbsp;</P>
<P>Your line is currently in sync at just under 5mb. Could you connect the router at the test socket?</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Thu, 12 Dec 2019 09:20:25 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2434960#M746044OCE_Debbie2019-12-12T09:20:25ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2434971#M746045
<P>No, no advice on that -&nbsp; he said he had been called out to look at my phone line and was not expecting a broadband issue, so maybe he was reluctant to comment on that.</P><P>&nbsp;</P><P>If I connect the router at the test socket (the master socket?) it will be a long way from my laptop, as the master socket is on the first floor and my laptop is on the ground floor. I did ask him about this and he said that having the router plugged into the extension socket as it always has been was the best idea because it's right next to my laptop and that it would not have a detrimental affect on speed.</P>Thu, 12 Dec 2019 09:25:56 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2434971#M746045scooper14012019-12-12T09:25:56ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2434983#M746048
<P>Hi&nbsp;scooper1401,</P>
<P>&nbsp;</P>
<P>Would it be possible to do this for 24-48hrs so we can see if the errored seconds reduce and to see if DLM increases the sync speed any further?</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>Thu, 12 Dec 2019 09:40:44 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2434983#M746048OCE_Michelle2019-12-12T09:40:44ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2434990#M746049
<P>Yes, but will have to leave it for a while as I'm having some electrical work done in the room where the master socket is today, so the circuit will be on and off. I'll transfer the router up there this evening and leave it until Saturday - would that be a reasonable test?</P>Thu, 12 Dec 2019 09:49:12 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2434990#M746049scooper14012019-12-12T09:49:12ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2435006#M746052
<P>Hi&nbsp;scooper1401</P>
<P>&nbsp;</P>
<P>Yes thank you. Please post back on this thread to let us know the date/time the router is connected at the test socket and the date/time when it removed.</P>
<P>&nbsp;</P>
<P>We can then check the connection stats again.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Thu, 12 Dec 2019 09:58:56 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2435006#M746052OCE_Debbie2019-12-12T09:58:56ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2435885#M746130
<P>Hi -&nbsp; my wifi hub has now been plugged directly into the master socket since around 6 pm on Friday. My speed tests at this end show no difference in speeds over the last couple of days compared to previously - still around 3.5 mbps. My user experience of opening web pages etc is still slow. I still do not feel that buying the wifi hub is 'an&nbsp; upgrade' as it was described to me.</P>Sun, 15 Dec 2019 16:55:51 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2435885#M746130scooper14012019-12-15T16:55:51ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2436031#M746144
<P>Hi&nbsp;scooper1401</P>
<P>&nbsp;</P>
<P>Thanks for your reply.</P>
<P>&nbsp;</P>
<P>When did you remove the router from the test socket?</P>
<P>&nbsp;</P>
<P>Debbie</P>Mon, 16 Dec 2019 10:26:58 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2436031#M746144OCE_Debbie2019-12-16T10:26:58ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2436189#M746159
<P>I haven't removed it</P>Mon, 16 Dec 2019 15:27:15 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2436189#M746159scooper14012019-12-16T15:27:15ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2436190#M746160
<P>Posts don't seem to be appearing in my email any more - it would be helpful if this could start happening again. Is there something I need to do to restart this alert?</P>Mon, 16 Dec 2019 15:29:32 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2436190#M746160scooper14012019-12-16T15:29:32ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2436194#M746161
<P>Hi&nbsp;scooper1401</P>
<P>&nbsp;</P>
<P>If testing has been completed with a different router at the test socket then we can request an Openreach BB engineer visit.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Mon, 16 Dec 2019 15:36:13 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2436194#M746161OCE_Debbie2019-12-16T15:36:13ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2436195#M746162
<P>Have&nbsp; you by any chance disconnected my wifi? I only ask because it seems to have disconnected immediately after I replied to your post....</P>Mon, 16 Dec 2019 15:36:51 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2436195#M746162scooper14012019-12-16T15:36:51ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2436196#M746163
<P>I don't know what you mean by 'if testing has been completed using a different router'. What testing are you referring to, who carried it out, and using a different router compared to what?</P>Mon, 16 Dec 2019 15:39:01 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2436196#M746163scooper14012019-12-16T15:39:01ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2436199#M746164
<P>Hi&nbsp;scooper1401</P>
<P>&nbsp;</P>
<P>Apologies, the connection may have dropped when I completed the line test.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Mon, 16 Dec 2019 15:44:12 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2436199#M746164OCE_Debbie2019-12-16T15:44:12ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2436210#M746165
<P>No problem. However, my query in my previous post (58) still stands....</P>Mon, 16 Dec 2019 16:14:09 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2436210#M746165scooper14012019-12-16T16:14:09ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2436370#M746182
<P>Hi&nbsp;scooper1401</P>
<P>&nbsp;</P>
<P>Have you tried 2 different routers at the test socket?&nbsp;</P>
<P>&nbsp;</P>
<P>Please let me know if you would like me to arrange a BB engineer visit.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Tue, 17 Dec 2019 09:16:43 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2436370#M746182OCE_Debbie2019-12-17T09:16:43ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2436407#M746186
<P>No - I haven't got two different routers. I have got the wifi hub, and my old basic router which your tech support people diagnosed online as being faulty, so presumably no point in trying that.</P><P>&nbsp;</P><P>If you think an engineer visit would get me some progress with my issues and would not cost me anything, please organise it. Would this achieve something different from the previous Openreach engineeer visit?</P>Tue, 17 Dec 2019 10:28:47 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2436407#M746186scooper14012019-12-17T10:28:47ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2436408#M746187
<P>Hi&nbsp;scooper1401</P>
<P>&nbsp;</P>
<P>I can send another router for testing. We can arrange an engineer visit but we would need to confirm possible engineer charges again before we arrange this.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Tue, 17 Dec 2019 10:32:59 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2436408#M746187OCE_Debbie2019-12-17T10:32:59ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2436424#M746189
<P>Yes - if you think another router is worth trying then please send one.</P>Tue, 17 Dec 2019 10:54:55 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2436424#M746189scooper14012019-12-17T10:54:55ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2436430#M746190
<P>Hi scooper1401</P>
<P>&nbsp;</P>
<P>The replacement router is on its way, please allow 24-48hrs for this to arrive.</P>
<P>&nbsp;</P>
<P>Let us know how the connection compares with this router.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Tue, 17 Dec 2019 11:07:44 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2436430#M746190OCE_Debbie2019-12-17T11:07:44ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2437125#M746267
<P>I just connected the replacement router. How long should I test it for?</P>Thu, 19 Dec 2019 09:41:58 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2437125#M746267scooper14012019-12-19T09:41:58ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2437140#M746268
<P>Hi&nbsp;scooper1401,</P>
<P>&nbsp;</P>
<P>Thanks for confirming this. Could you test this for at least 48hrs to see if their is any improvement please <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>Thu, 19 Dec 2019 10:10:30 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2437140#M746268OCE_Michelle2019-12-19T10:10:30ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2437835#M746357
<P>There's been no difference in my speeds since connecting the new router - still around 3.5 mbps.</P>Sat, 21 Dec 2019 13:45:51 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2437835#M746357scooper14012019-12-21T13:45:51ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2438179#M746399
<P>Hi&nbsp;scooper1401</P>
<P>&nbsp;</P>
<P>Your line is now showing in sync at just under 5.5mb.</P>
<P>&nbsp;</P>
<P>Please can you run a speed test and let us know how the speed compares?</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Debbie</P>Mon, 23 Dec 2019 12:25:00 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2438179#M746399OCE_Debbie2019-12-23T12:25:00ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2438208#M746403
<P>If I close everything on my laptop apart from the speed test, disconnect my phone from wifi, and switch my TV off, the speed test on broadband.co.uk shows 4.51 mbps</P>Mon, 23 Dec 2019 13:34:46 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2438208#M746403scooper14012019-12-23T13:34:46ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2438364#M746434
<P>The more devices you connect will have an effect on the bandwith,&nbsp; Are you aware that you are in a fibre area, you should be able to get a minimum speed of around 25 mbps.&nbsp;</P>Tue, 24 Dec 2019 10:29:23 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2438364#M746434OCE_Arne2019-12-24T10:29:23ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2438373#M746439
<P>Yes, I know - see my previous post about disconnecting everything apart from my link to the speed test. I'm aware that I'm in a fibre area. I do not have fibre and don't think I should need it given my type and amount of usage. I just want to achieve the average non-fibre speed for my post code. Possibly easier to let Debbie follow through on this longish thread? If she's off now for the holidays I'm happy for her to get back to me after the break as this is not critical at the minute.</P>Tue, 24 Dec 2019 10:42:26 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2438373#M746439scooper14012019-12-24T10:42:26ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2439023#M746561
<P>Morning&nbsp;scooper1401,</P>
<P>&nbsp;</P>
<P>I'm sorry for the delay in getting back to you. The connection looks very stable so I've optimised the connection now to try and increase the speed a bit further. How have you found the stability and speed since your last post?</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>Mon, 30 Dec 2019 07:03:46 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2439023#M746561OCE_Michelle2019-12-30T07:03:46ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2439301#M746617
<P>Hi - the connection has been stable for a while now, but the speed is no better. I just ran a test and it was 3.82, with web pages etc being very slow to load when using either my laptop or my phone, and streaming services being slow to load on my TV.</P><P>This is using the replacement router you sent me, not my wifi hub. I haven't bothered to swap them back again as using the wifi hub has made no difference to my speeds previously, and it's a pain having to constantly input different passwords on all my devices every time I change the router.</P>Mon, 30 Dec 2019 15:51:13 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2439301#M746617scooper14012019-12-30T15:51:13ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2439431#M746645
<P>Hi&nbsp;scooper1401,</P>
<P>&nbsp;</P>
<P>The line test is still clear and I've just reset the data port now. Would it be possible to confirm if you experience the slow web pages and buffering when connected wired so we can confirm if we need to focus on the wireless connection? What speeds were you originally receiving prior to the connection becoming unstable?</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>Tue, 31 Dec 2019 08:35:54 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2439431#M746645OCE_Michelle2019-12-31T08:35:54ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2439623#M746674
<P>No difference really. I have just run a speed test with a wired connection and got 4.05 mbps, then immediately changed to a wireless connection and got 4.38 mbps.</P><P>&nbsp;</P><P>Before the connection became unstable I was getting lower speeds, usually around 2 mbps, so I guess you could say I've had a 100% improvement - sounds good until you look at what actual speeds are involved! I still do not think this is an acceptable speed, bearing in mind that I'm a single person household with very undemanding broadband usage.</P>Tue, 31 Dec 2019 16:22:00 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2439623#M746674scooper14012019-12-31T16:22:00ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2439769#M746704
<P>Hi scooper1401, the speedtests you're seeing a in line with the synch speed for your line. The line is connected at 5.1mbps which based on your line length is about right. What speeds are you expecting?</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Ady</P>Wed, 01 Jan 2020 13:10:36 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2439769#M746704OCE_Ady2020-01-01T13:10:36ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2439774#M746706
<P>Standard broadband speeds for my postcode are up to 6.2 mbps. Given that I'm a low demand user, I would expect to get that. During the course of this thread I have said that several times and no one has disagreed with me.</P>Wed, 01 Jan 2020 13:39:41 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2439774#M746706scooper14012020-01-01T13:39:41ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2439906#M746738
<P>Hi&nbsp;scooper1401,</P>
<P>&nbsp;</P>
<P>Speeds do vary based on line length and quality. Sorry but I'm not sure what you mean by <EM>"Given that I'm a low demand user, I would expect to get that"</EM></P>
<P>&nbsp;</P>
<P>Chris</P>Thu, 02 Jan 2020 08:18:26 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2439906#M746738OCE_Chris2020-01-02T08:18:26ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2439930#M746742
<P>This is a long thread, involving a lot of line testing and interaction with OCEs Debbie and Michelle - I'm currently acting on their suggestions and responding to their queries. Thanks for your interest, but possibly best to leave it to them to follow up?</P>Thu, 02 Jan 2020 09:44:24 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2439930#M746742scooper14012020-01-02T09:44:24ZRe: Wifi hub issueshttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2439950#M746748
<P>Hi</P>
<P>&nbsp;</P>
<P>The line is in sync at :&nbsp;</P>
<P>&nbsp;</P>
<P>Downstream Rate5735 kb/s</P>
<P>Upstream Rate1019 kb/s</P>
<P>&nbsp;</P>
<P>The current line profile is set correctly at 6.1mb so all looks as it should with the speeds showing at the correct values for the line length.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Karl.&nbsp;</P>Thu, 02 Jan 2020 10:22:37 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2439950#M746748OCE_Karl2020-01-02T10:22:37ZRe: Wifi hub issues - just replies from OCEs pleasehttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2440122#M746792
<P>I'm afraid I'm not sure what your message means in terms of my user experience. All I know is that using the TalkTalk wifi hub, the speed test I did a few minutes ago shows a speed of 3.68 mbps. Is this really the best I can expect, with only one device in use, running just the speed test web site and the TalkTalk community? If it is, I would like to know why. That's not meant to sound aggressive or confrontational etc - I honestly don't understand why I should be unable to get better speeds.</P>Thu, 02 Jan 2020 17:47:15 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2440122#M746792scooper14012020-01-02T17:47:15ZRe: Wifi hub issues - just replies from OCEs pleasehttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2440188#M746805
<P>Hi&nbsp;&nbsp;scooper1401,</P>
<P>&nbsp;</P>
<P>The throughput speed does seem a little low based on the sync speed. Was this last speed test wired with just the one device connected and no other applications running at the same time?</P>
<P>&nbsp;</P>
<P>Is the performance slow when browsing web pages or streaming?</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>Fri, 03 Jan 2020 08:15:37 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2440188#M746805OCE_Michelle2020-01-03T08:15:37ZRe: Wifi hub issues - just replies from OCEs pleasehttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2440325#M746837
<P>This was the latest speed test - I've just run another one and this morning it's only 2.9, so my speeds appear to be dropping since I reconnected the wireless hub, which seems odd. It was using a wireless connection with my laptop, my phone, and my TV connected but only the speed test actually in use on the laptop. As described in previous posts, I have already tried using a wired connection but the results were no better. I have also previously tried disconnecting everything apart from the laptop I run the tests on and the results were no different.</P><P>&nbsp;</P><P>Performance is slow when browsing web pages. When I click on a link I then have to wait while a series of progress messages displays at the bottom of the page (waiting for various things, performing a TLS handshake etc) before the page displays. If the page contains graphics, those then take a while to display fully after the page comes up. Streaming is not usually a problem but services take a while to get going - if I select NetFlix on my TV, for example, I can literally go and make a cup of tea before the profile selection screen comes up</P>Fri, 03 Jan 2020 12:22:01 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2440325#M746837scooper14012020-01-03T12:22:01ZRe: Wifi hub issues - just replies from OCEs pleasehttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2440349#M746844
<P>Hi&nbsp;scooper1401,</P>
<P>&nbsp;</P>
<P>Your sync speed does appear to have dropped. Could you switch your router off for a couple of minutes then switch back on and run a couple of wired speed tests at least 10 minutes apart on the My Account speed checker - please let us know how you get on</P>
<P><BR />
Chris</P>Fri, 03 Jan 2020 13:05:16 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2440349#M746844OCE_Chris2020-01-03T13:05:16ZRe: Wifi hub issues - just replies from OCEs pleasehttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2440387#M746850
<P>I did as you suggested, and also followed the two wired speed tests with a wireless one. In all three tests the speed was 4.2.</P>Fri, 03 Jan 2020 15:11:54 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2440387#M746850scooper14012020-01-03T15:11:54ZRe: Wifi hub issues - just replies from OCEs pleasehttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2440795#M746897
<P>Hi&nbsp;scooper1401,</P>
<P>&nbsp;</P>
<P>Thanks for running the tests, did you run them on the My Account speed checker, there are no results showing at the moment?</P>
<P>&nbsp;</P>
<P>DLM has moved you to a slower profile since your last post, your sync speed is now 4.1Mbps, is your router still connected to your test socket?<BR />
<BR />
Chris</P>Mon, 06 Jan 2020 07:27:01 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2440795#M746897OCE_Chris2020-01-06T07:27:01ZRe: Wifi hub issues - just replies from OCEs pleasehttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2440888#M746911
<P>Yes I ran them all on the speed checker and could see the results on my screen with no problem. I have just run another one - 2.5. How depressing.</P><P>&nbsp;</P><P>My router has not been connected to the test socket for some time now. This is because tests showed no difference when it was (see earlier posts), and it is in an inconvenient location. The higher speeds I was getting a few days ago were with the router connected to an extension socket and it has not been disconnected or changed in any way at my end since then.</P><P>&nbsp;</P><P>I'm afraid that I'm concluding that after a very long period of following up various TalkTalk suggestions for improving my speeds, you appear to be unable to provide me with a good speed. My contract with you expires in April so I will review my options then.</P>Mon, 06 Jan 2020 10:37:19 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2440888#M746911scooper14012020-01-06T10:37:19ZRe: Wifi hub issues - just replies from OCEs pleasehttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2440979#M746931
<P>Hi&nbsp;scooper1401,</P>
<P>&nbsp;</P>
<P>I'm sorry to hear this. The line test is still clear, however I can see that there are varying errors on the line which has caused DLM to keep adjusting the profile. If possible we do advise to keep the router connected to the test socket whilst DLM is monitoring the connection, however I appreciate that this is not always possible due to the location of the master socket.</P>
<P>&nbsp;</P>
<P>The only option we have now is to arrange an engineer visit to the property, however we can't guarantee that they would be able to increase the speed any further. Would you like us to arrange this for you?</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>Mon, 06 Jan 2020 11:55:23 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2440979#M746931OCE_Michelle2020-01-06T11:55:23ZRe: Wifi hub issues - just replies from OCEs pleasehttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2441491#M746989
<P>What would the engineer do, bearing in mind a line engineer has already checked the sockets and wiring?</P>Tue, 07 Jan 2020 17:19:48 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2441491#M746989scooper14012020-01-07T17:19:48ZRe: Wifi hub issues - just replies from OCEs pleasehttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2441594#M747008
<P>Hi&nbsp;scooper1401,</P>
<P>&nbsp;</P>
<P>They would be able to run further tests to see if they can improve the speed any further. If the line tests are clear and all testing has been done with different routers at the test socket then an engineer would be the next step as they would then investigate further to see if they can see why the speeds are varying.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>Wed, 08 Jan 2020 06:57:08 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2441594#M747008OCE_Michelle2020-01-08T06:57:08ZRe: Wifi hub issues - just replies from OCEs pleasehttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2441702#M747022
<P>Ok, I'm willing to give it a try, thanks.</P>Wed, 08 Jan 2020 10:49:09 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2441702#M747022scooper14012020-01-08T10:49:09ZRe: Wifi hub issues - just replies from OCEs pleasehttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2441706#M747023
<P>OK thanks. If you'd like us to arrange the engineer visit can you confirm:</P>
<UL>
<LI>That you accept potential&nbsp;<A href="https://community.talktalk.co.uk/t5/Articles/Engineer-charges/ta-p/2207291" target="_blank">Engineers charges</A></LI>
<LI>Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.</LI>
</UL>
<P>I've also PM'd you to confirm some other details&nbsp;</P>
<P><BR />
Thanks</P>
<P>Chris</P>Wed, 08 Jan 2020 11:01:56 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2441706#M747023OCE_Chris2020-01-08T11:01:56ZRe: Wifi hub issues - just replies from OCEs pleasehttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2442226#M747084
<P>I'm afraid that given that the information on service visit charges says 'We'll charge you if our engineer was unable to find a fault with your service' I'm reluctant to go ahead with this. I understand from the previous post that the point of the engineer's visit would be to see 'IF' they can increase my speeds any further - if they can't, then presumably this constitutes not being able to find a fault with the service.</P>Thu, 09 Jan 2020 22:54:20 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2442226#M747084scooper14012020-01-09T22:54:20ZRe: Wifi hub issues - just replies from OCEs pleasehttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2442309#M747098
<P>Hi&nbsp;scooper1401,</P>
<P>&nbsp;</P>
<P>If the engineer is unable to find a fault, tests and it's working ok or it's related to any equipment or wiring in the property then potential time related charges would apply.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>Fri, 10 Jan 2020 08:57:21 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2442309#M747098OCE_Michelle2020-01-10T08:57:21ZRe: Wifi hub issues - just replies from OCEs pleasehttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2442536#M747120
<P>It's perfectly possible that he may not find a fault, given the amount of testing that's already been done, so I'm not prepared to risk that possibility. Please don't book the visit. I'll just have to put up with the current situation.</P>Fri, 10 Jan 2020 14:30:19 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2442536#M747120scooper14012020-01-10T14:30:19ZRe: Wifi hub issues - just replies from OCEs pleasehttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2442543#M747122
<P>Hi&nbsp;</P>
<P>&nbsp;</P>
<P>We wont take any action until you request it.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Karl.&nbsp;</P>Fri, 10 Jan 2020 14:42:27 GMThttps://community.talktalk.co.uk/t5/Broadband/Wifi-hub-issues/m-p/2442543#M747122OCE_Karl2020-01-10T14:42:27Z