If quantity is more than 1, Please add all Attendees' Names /Voucher #/ Learning Credit below separated with a comma. If not specified, we will contact you prior to the class start date.
Special Instructions

Gain the knowledge and skills you need to support the Windows 8.1 operating system and solve technical troubleshooting problems in a Windows
8.1 and Windows Server 2012 R2 networking environment. This course is designed for IT professionals who have experience with Windows devices
and who work as Windows Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. Through this instructor lead, five
day Microsoft Official Course, with extensive hands-on labs you will learn how key components of the Windows Operating system work in order
to aid in troubleshooting system problems. How to identify and resolve issues with networking, Windows Store apps, security, group policy,
Internet Explorer, remote access, and support of mobile devices.
This course uses new versions of Desktop Optimization Package (MDOP), Application Compatibility Toolkit (ACT), Windows Performance Toolkit
(WPT), Microsoft Message Analyzer, and is the first course that uses the popular Sysinternals tools, and other tools. This course also
helps candidates prepare for Exam 70-688, MCSA: Supporting Windows 8.1.

Module 1: Implementing a Troubleshooting Methodology
This module provides an introduction to the Windows 8.1 system architecture and explains how to identify the common troubleshooting scenarios.
The module also provides an overview of a typical troubleshooting process.
Lessons

Overview of Windows 8.1

Overview of Troubleshooting Steps

Lab : Troubleshooting Windows 8.1

After completing this module, students will be able to:

Describe Windows 8.1.

Describe a typical troubleshooting methodology and apply it to troubleshooting Windows 8.1.

Module 2: Troubleshooting Startup Issues
This module provides an overview of the Windows 8.1 startup recovery environment and explains how to troubleshoot startup settings and
issues. The module also describes how to recover BitLocker-operated drives.
Lessons

Module 3: Troubleshooting Hardware and Device Drivers
This module explains how to troubleshoot hardware issues, physical failures, and device driver failures. It also describes how to monitor
reliability and configure the registry.
Lessons

Overview of Hardware Troubleshooting

Troubleshooting Physical Failures

Troubleshooting Device Driver Failures

Monitoring Reliability

Configuring the Registry

Lab : Troubleshooting Hardware and Device Drivers

After completing this module, students will be able to:

Describe the process for troubleshooting hardware.

Troubleshoot physical hardware failures.

Troubleshoot hardware device drivers.

Monitor Windows 8.1 reliability.

Configure the Windows 8.1 registry.

Module 4: Troubleshooting Remote Computers
This module describes how to perform remote troubleshooting by using Windows 8.1 features such as Remote Desktop, Remote Assistance, and
Windows PowerShell remoting.
Lessons

Module 9: Troubleshooting Resource Access within a Domain
This module explains how to troubleshoot issues in file access and permissions. It also describes how to resolve printer access issues.
Lessons

Troubleshooting File Access Issues

Troubleshooting File Permissions Issues

Troubleshooting Printer Access Issues

Lab : Troubleshooting Resource Access within a Domain

After completing this module, students will be able to:

Troubleshoot file access issues.

Troubleshoot file permissions issues.

Troubleshoot printer access issues.

Module 10: Configuring and Troubleshooting Resource Access for Clients That Are Not Domain Members
This module describes how to configure and troubleshoot Workplace Join, Work Folders, and OneDrive Access.
Lessons

Configuring Workplace Join

Configuring and Troubleshooting Work Folders

Configuring and Troubleshooting OneDrive Access

Lab : Configuring and Troubleshooting Resource Access for Clients That Are Not Domain Members

After completing this module, students will be able to:

Configure Workplace Join.

Configure and troubleshoot Work Folders.

Configure and troubleshoot Microsoft OneDrive access.

Module 11: Troubleshooting Applications
This module explains how to troubleshoot application installation issues and problems in desktop and Windows store apps. The module
also describes how to resolve issues in Internet Explorer and Client Hyper-V.
Lessons

This module describe how to troubleshoot activation issues and configure performance options in Windows 8.1. It also explains how to protect
a Windows 8.1 system from malware and viruses and how to apply application and Windows updates.

This course is primarily intended for the Enterprise Device Support Technician (EDST), who provide Tier 2 support to users running Windows
desktops and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs are experienced IT Professionals
who focus on a broad range of technical issues for Windows operating systems, devices, cloud services, applications, networking, and
hardware support. Key responsibilities include resolving technical issues pertaining to Windows installation and migration, activation,
performance, profiles, settings and device synchronization, local and remote network access, access to applications, access to data
and printers, authentication, endpoint security and policy, operating system and data recovery.

EDSTs must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical
environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach,
and relate tradeoffs while adhering to business and technical requirements and constraints. EDSTs are primarily responsible for the maintenance
and support of desktops and devices, installing and testing line-of-business applications on these devices, and physically making changes
to user devices or re-images as required.

The secondary audience for this course can include students preparing to take exam 70-688.