Service Quality Regulation in Electricity Distribution and Retail

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This book is a comprehensive, clear, and well-organized description of applied quality regulation in the electricity sector as it is today. It creates an essential bridge linking the theoretical aspects of service quality regulation with country-specific applied mechanisms. As a special feature, the book offers a survey of the most innovative regulatory mechanisms under proposal, in test stages, or in effect in European countries.Several regulators use customer surveys to estimate a number of factors
concerning quality of service: customer satisfaction, ... Surveying these issues
supports the decision-making process in identifying the dimensions of quality that
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Title

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Service Quality Regulation in Electricity Distribution and Retail

Author

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Elena Fumagalli, Luca Schiavo, Florence Delestre

Publisher

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Springer Science & Business Media - 2007-09-26

ISBN-13

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