Get your Service Level Agreement drafted from anywhere in India. Submit the required documents and we will assist you with the whole process.

What is a Service Legal Agreement?

It is a contract between a service provider and its internal or external customers that documents what services the provider will furnish and defines the performance standards the provider is obligated to meet.

It provides an opportunity to build a proximate working relationship between the network service provider and the customer. Expectations for services rendered, how they will be delivered and at what costs provide an open and transparent environment; all things were included in the agreement.

a) Uptime: This applies to important equipment, software or services that your business needs
b) Responsive Times: This measure states how long it takes for a network provider to respond when someone raise a request for support.