Download speeds

Basic

*Download speed: between 5Mbps and 12Mbps Upload speed: 1Mbps
A basic speed to cover the essentials. Ideal if you're a small household with one or two devices connected. If you're unsure which speed you need, it's a great place to start. You can always upgrade later.

Boost

*Download speed: between 5Mbps and 25Mbps Upload speed: between 1Mbps and 5Mbps
Perfect for families and households with multiple devices and broadband users. This plan provides extra speed to go around, so everyone is happy.

Factors that may affect your NBN™ connection speed

NBN™ Signal Interference This applies to NBN™ Satellite and Fixed Wireless connections during severe weather conditions, or when the dish/antenna is physically obstructed.

Quality and capability of hardware This can include modems, WiFi routers and Ethernet or phone cables.

WiFi signal interference You can learn how to improve your home or office’s WiFi signal here.

Number of connected devices When too many devices share the same bandwidth, data flow is limited

Network Congestion For example, when speeds slow during peak traffic in the evenings.

Which content is being accessed There may be insufficient server capacity or other issues affecting a specific website or online game.

NBN™ speeds explainedWe've made a short video explaining NBN™ speeds
Watch the video

* NBN™ Speeds: Actual speeds may vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users simultaneously using the network and performance of interconnecting infrastructure not operated by
iiNet. Devices connected by WiFi may experience slower speeds than those connected by Ethernet cable. The Basic speed option has an upload line speed of 1Mbps. The Boost speed option has upload speeds between 1Mbps and 5Mbps.

Need help choosing the best plan for you?

Additional once off $300 nbn™ New Development charge applies if your premises is identified by nbn™ as being within the site boundary of a new development.

* NBN™ Speeds: Actual speeds may vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users simultaneously using the network and performance of interconnecting infrastructure not operated by iiNet. Devices connected by WiFi may experience slower speeds than those connected by Ethernet cable. The Basic speed option has an upload line speed of 1Mbps. The Boost speed option has upload speeds between 1Mbps and 5Mbps. Learn more about NBN™ speeds.

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Get beIN SPORTS on
Fetch. Be it the English Championship, League 1 & League 2, the Italian Series A, German Bundesliga, Capital One Cup, Scottish Football, UEFA Europa League, England Internationals, African Cup of Nations Qualifiers, RBS Six Nations, European Champions Cup or the European Challenge Cup, beIN SPORTS has it covered.

1.Catch-up TV apps available for specific Free-to-Air and Subscription Channels. 2.Netflix and Stan subscriptions are required to access content. Visit Netflix, Stan for full details. Available on 2nd Generation Fetch box and above. 3.Buying content gives you access to that content via your Fetch service. You have access to purchased content for as long as you have your current Fetch account. You will lose access to all purchased content if your account is cancelled or deactivated. 4.30 preselected included movies a month through our Movie Box.

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No thanks, I have my own modem

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Not sure if your modem will work?

To keep things simple, we recommend our Included WiFi Modem or TG-1 Broadband Gateway, which will support all types of NBN™ broadband and your Included Netphone service.

Most standard broadband modems do not support all types of NBN™ broadband. If you wish to use your own modem, please check with the manufacturer to make sure it can support your NBN™ service.

To use Netphone, your modem must be VoIP compatible. If your modem doesn't support VoIP, you'll need to purchase an additional device called an Analogue Telephone Adaptor (ATA) in order to use your Netphone service.

Download speeds

Download speeds

Basic

*Download speed: between 5Mbps and 12Mbps Upload speed: 1Mbps
A basic speed to cover the essentials. Ideal if you're a small household with one or two devices connected. If you're unsure which speed you need, it's a great place to start. You can always upgrade later.

Boost

*Download speed: between 5Mbps and 25Mbps Upload speed: between 1Mbps and 5Mbps
Perfect for families and households with multiple devices and broadband users. This plan provides extra speed to go around, so everyone is happy.

Factors that may affect your NBN™ connection speed

NBN™ Signal Interference This applies to NBN™ Satellite and Fixed Wireless connections during severe weather conditions, or when the dish/antenna is physically obstructed.

Quality and capability of hardware This can include modems, WiFi routers and Ethernet or phone cables.

WiFi signal interference You can learn how to improve your home or office’s WiFi signal here.

Number of connected devices When too many devices share the same bandwidth, data flow is limited

Network Congestion For example, when speeds slow during peak traffic in the evenings.

Which content is being accessed There may be insufficient server capacity or other issues affecting a specific website or online game.

NBN™ speeds explainedWe've made a short video explaining NBN™ speeds
Watch the video

* NBN™ Speeds: Actual speeds may vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users simultaneously using the network and performance of interconnecting infrastructure not operated by
iiNet. Devices connected by WiFi may experience slower speeds than those connected by Ethernet cable. The Basic speed option has an upload line speed of 1Mbps. The Boost speed option has upload speeds between 1Mbps and 5Mbps.

View international call rates

Netphone uses VoIP (Voice over IP) technology and works just like a normal phone. To get your Netphone up and running, you'll need in your home:

A phone handset
Netphone works just like a normal phone. To start using it, all you need is a standard phone plugged into your VoIP-enabled broadband modem.
Which means you also need...

A VoIP enabled broadband modem
Time for a shameless plug: we recommend using our available modems because they're easy to set up and play well with NBN™. Unless you use...

a VoIP adapter (ATA)
If you're not ready for a VoIP-enabled modem, an ATA device will let you plug in your phone handset for Netphone calls.

You may require an iiNet-provided modem to support the type of iiNet NBN™ Netphone available in your area.

Data packs

So you've gone a bit crazy on the old downloads. Don't sweat it, we've all been there - just pick up an
iiNet Data Pack to replenish your monthly broadband quota. It's a bit of extra quota added to your Peak, Off-Peak or Anytime allowance for full-speed access when you want it. Available through
Toolbox . And we promise not to tell anyone. Honest.

$10

provides 10GB
extra usage

$15

provides 20GB
extra usage

$30

provides 50GB
extra usage

$50

provides 100GB
extra usage

$80

Terms Summary

Our activation fee of $79.95 applies to standard NBN™ service connections unless otherwise specified. Non-standard or additional installations may incur charges payable by you - NBN™ (or iiNet where applicable) will advise you of any applicable charges.

you can elect to receive a new WiFi modem for $0. A $10 delivery fee applies.

Both uploads and downloads count towards your monthly quota.

If you have a monthly data quota and you exceed it, your download and upload speeds are shaped to 256/256kbps for the remainder of your billing month.

You may switch between our NBN™ plans at any time without incurring contract break fees. A plan change fee applies when switching to a plan of equal or lesser value.

As of 1st April 2016, nbn™ introduced a connection charge of $300 for each new connection order within a New Development Location. If you are connecting within a development area you may be liable for this charge. More information on these charges can be found here.

Customer equipment (such as new or existing cabling and telecommunications outlets) beyond the network boundary point may not work when you connect to NBN™. You may require a registered cabler to connect these to your NBN™ service. You will be responsible for the cost of any such cabling work.

Netphone is a VoIP service included with every NBN™ and NBN™ Wireless plan. To use it, you will require a phone handset and VoIP-compatible modem.

More information

Connect better with iiNet's award-winning service

We love the ‘net... So we've made it our job to connect more Australians to faster broadband, phone and web services and backed it all up with friendly customer service staff who know our products inside out.