Rap Your Customers And They Will Love You For It

How many bazillion times have you listened to the safety announcements on an airline?

Uh huh. I thought so.

Watch this video to see how a Southwest Airlines flight attendant makes it memorable and adds to the customer service experience.

Okay, Delta, How are you going to top that?

But seriously, could the passengers receive this kind of customer experience; could the airline receive this kind of publicity if Southwest didn’t empower its employees to use their initiative? More importantly, as one passsenger said, “It’s the first time I’ve paid attention to the safety announcement.”