Delivery Details​Please note some colours may vary, or may not be available, please contact us to check colours

Same Day delivery in the local Sunbury area applies to orders received before 11am weekdays,

Any orders received after 11am may not be delivered until the next business day.

Orders received for delivery on a Public Holiday or

Sunday may not be delivered until the next business day.

Deliveries will be completed before 5:00pm to a business and 6:30pm to a private address. Please write a note if you have a special request. While we can make no guarantees, we will do our best to fulfil it.

If the recipient is not home the flowers will be left in a safe place, if there is no safe place to leave the flowers, they will be brought back to the studio, the customer will be notified and a redelivery fee will apply

​If the flowers have been return to our studio you will be contacted before the and given the option to have the flowers redeliver or pick the arrangement up from our studio in Sunbury. If Hidden Florist's Flowers is in any way responsible for the redelivery, this redelivery fee will not apply.

In the rare event that there has been an issue with delivering your order and we have been unable to reach you first, we reserve the right to contact the recipient unless you have instructed otherwise.

At all times your details will be kept confidential.

If a security person or concierge is obligated to receive the flowers on the recipients behalf, we cannot accept responsibility for the flowers from this point on.

If the delivery driver does not feel safe accessing the delivery address, due to dogs or other animals, we will attempt to contact the recipient or the sending customer.

Please note our driver is on time restraints and can not wait no longer than 5mins, products will either be left safely or returned to the studio.

Orders with alcohol cannot be left unattended. ​Orders cannot be left with anyone under 18 years of age.

Should no one be at the delivery address to sign for the order, the order will be returned to the studio and a redelivery fee will apply.

Saturday DeliveriesSaturday deliveries must be received by 10am Orders received after this time for Saturday may not be delivered until the next business day,

florist substitution may apply.

By using our service on a Saturday you accept the flowers can be left without signature at the recipients address or with the nearest neighbour should the property be inaccessible or be an unsafe location to leave the flowers. Saturday deliveries are dispatched between 10:00am and 3:00pm, for delivery by 5:00pm.​

Please note we endeavour to provide the flowers as pictured on our website, due to seasonal, colour variations and sundries on hand, products may vary slightly and the Substitution Policy may need to be used .

Substitutions

Flowers may need to be substituted due to many reasons often involving but not limited to seasonal availability, colour availability, quality,

weather or transit issues. In the case of a substitution, I guarantee to always substitute flowers to equal or higher value & will keep the theme of the theme of the flowers originally chosen.

In the event that major substitution is needed you will be contacted

as soon as possible to discuss other flower options for same day delivery or arrange the next market day of fresh flowers with extra value.

Hidden Florist accepts no responsibility for any animal harmed by our products, Cat & Dog Friendly products is a guide only as listed by many veterinary sources.​Cancellations

Orders cancelled outside of 48 hours of the requested delivery time will incur a 20% administration charge.

We do not offer refunds on orders cancelled within 24 hours of the delivery bracket/date.

Refunds can only be made back the credit card that was used for the original purchase.

at Hidden Florist, the person you place your order with, makes your order & delivers your order & to full value.

Unlike these order gathers who take upto 65% of your online order and pass the rest of the order value on to a unwitting florists, leaving you with a less than desirable arrangement