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5 VoIP Telephony Features Your Business Needs to Be Using

Whether your business already has a VoIP phone system or you’re in the market for one, you’re probably wondering which calling features you should invest in. That’s a legitimate concern. With 20+ features available, it can be difficult choosing the features that are best for your business. In this article we’ll talk about the top 5 VoIP telephony features that are a must have for any business.

Call Recording

Call recording is one of the most popular VoIP telephony features on the market. This feature allows for phone calls made on your system to be recorded and stored for review. Call recording is popularly used for quality assurance. For instance, customer service representatives can be given feedback based on their past customer calls. The call recording feature gives managers the opportunity to listen to these calls at their leisure rather than having to listen to the calls live.

Call Forwarding

For businesses, flexibility is a must. Call forwarding gives your business phone number true flexibility by allowing incoming calls to be delivered to the device of your choosing. This could be a landline, mobile or VoIP phone. This feature also allows you to change the device as often as you need to so no matter where you are, your calls will reach you.

Voicemail/Fax to Email

Voicemail and fax, as different as they are, are connected greatly on a VoIP business phone system. Using VoIP, both incoming faxes and voicemails can be sent to you over email. This feature is incredibly useful for employees on the go because it allows you to be fully connected to office communication even when you’re away.

Auto Attendant

Whether you’re a large company with hundreds of employees or a small mom-and-pop company looking to appear larger, the auto attendant feature available on VoIP systems is a necessity. Auto attendant, also known as IVR, is an extension of your voicemail and call forwarding features. An auto attendant greets callers with a personalized message and helps them reach the correct person by selecting the appropriate prompts. This feature is important because not only does it save an employee from having to answer and route calls themselves, it gives customer an informative and easy way to their desired recipient.

Time of Day Routing

The time of day routing feature works in conjunction with the call forwarding feature. However, time of day routing adds an extra layer of convenience. Using this feature, your calls will be routed to the device of your choosing depending on what time it is. This allows you to answer your calls anywhere and you can truly manage it based around your schedule.

David has more than 18 years of management experience in the telecommunications industry. A graduate of the Citadel, David worked as a Senior Account Executive with Intermedia Communications and later co-founded Rapid Link, a leading provider of International callback and VoIP. David then founded AVOXI in 2001with a focus on providing niche international call center markets with customized voice and data services. read more