I contacted support in game and they responded with an answer that I did not find suitable. What is my next course of action?

First and foremost, posting a thread asking for assistance with support will not lead to a resolution. These forums are made up of players just like you and me. We cannot speak for Clash of Clans support. In regards to forum moderators, they are also not able to speak on support matters. If you are having an issue with support, you can continue to contact them in game. If you find that your issue is not being resolved, there are a few things you can do. Primarily, you must understand that Support cannot always help you. You may bring something up to support that they just cannot resolve and no matter how much you pester them, they won't be able to budge. That is important to understand. Now if you're sure you don't fall into that category, there are other methods of contacting them.
Go to the following link: http://supercell.com/en/contact-us/
This outlines many different categories that can assist you. If you still cannot find a specific answer to your query, you may go to this link for further assistance: https://supercell.helpshift.com/a/cl...ontact=1&p=web

I am unable to contact support in game. What can I do?

Read the answer to the above question. There are resources that provide assistance online. Remember, posting in these forums will lead to your thread being locked. The easiest way to get help is to go to either of the above links I have provided.

Questions regarding updates/leaks/rumors:

I am super excited for what is coming up for the future updates of Clash of Clans. Where can I find further information?

That's great and all but I really, really want a leak. I just can't wait. I want to dream of the things I will do once the next update drops! Where can I get leaks?

Your enthusiasm is contagious. A lot of players feel the same exact way that you do. However, making a thread to ask for leaks will not grant you any leaks. I'll leave this one to Darian.

Quote:

Originally Posted by Darian[Supercell]

Sorry to disappoint you but any new content will be revealed through official channels. We do not share new content through personal requests.

I heard a rumor from some unofficial source (youtubers are also considered unofficial sources) that there will be specific coming in the next update. I want to confirm if this is true or not. How would I go about doing this? Should I create a thread?

You COULD create a thread. But a better way of attaining your answer would be to check an official source from a thread started by a moderator on the clan forums, the in game news section, or from the Clash of Clans twitter (which I provided a link to above). When it comes to rumors, you have to understand that they are just that. Rumors. The definition of rumor is : a statement or report current without known authority for its truth. Maybe I should just let Darian handle this one as well.

Quote:

Originally Posted by Darian[Supercell]

Rumors are just rumors. Anything out there that claims to have a rumor about what we're working on next is utterly wrong and just guessing.

Questions regarding in game mechanics:

I was having a lot of success with a certain troop and now I've consistently been failing. Has the game AI been changed? Why have we not been given information as to the nerf?

Major AI changes are usually not made and released without providing an official announcement from Supercell. That is important to understand. Regarding your attacks, you have most likely hit a drop in success from some factors that you may not have noticed. If you feel the AI has changed drastically, you can always send a support message in game or by following this link: https://supercell.helpshift.com/a/cl...ontact=1&p=web
Remember, these forums are made up of players that have limited information just like you. Any information we have is primarily from official Supercell sources. Opening up a thread to discuss AI is fine but don't assume that there was a hidden update. While there are quality of life changes in minor server updates from time to time, AI will likely remain the same unless specifically stated otherwise by Supercell.

The archer queen is bothering me. I can't seem to figure out how her AI works. Why can't Supercell change her AI to be better?

Coding is a science. It's not easy to write a piece of code that will allow you to be successful in every situation. Despite that, Supercell (and many other game developers) find ways to circumvent that and provide great games with great AI. Yes, a lot of people agree with you in regards to the Archer Queen AI. You are not alone! Opening up a thread in this forum is great for discussion. So don't be afraid to do that. Just remember, code is a specific string of words and commands. A better way to respond to not knowing how Archer Queen AI works is to learn how it does work. You can use google or youtube to find links and sources that provide information regarding archer queen AI, and other troop AI. It is always fun to learn things you didn't know before, especially for an awesome game like this one. Don't be afraid to open up to new information and ideas. You would be surprised just how much you can anticipate your troop pathing.

Questions Regarding Forums, specifically:

I'm having a debate with one or more people and they are being rude or have a toxic attitude. What should I do? I can't seem to make them understand why they are wrong?

It happens. Sometimes you are going to meet people who aren't very pleasant. However, given that everyone is entitled to their own opinion and is also allowed to pick and choose which truth they agree with, it is important that you don't try to impose on them. It is better to walk away from a conversation if it just ends up being a situation where one side is not willing to listen to the other. If they are being rude or toxic, you can always report the post. If you look at the specific post and then look to the bottom left, you can see a triangle with a ! inside of it. Pressing this button will allow you to report the post and give a detailed explanation of what occurred and why the post should be removed or why the poster should be given an infraction. Don't worry too much about it. It is better to walk away from the situation (or in our case press the back button) and avoid the situation. Just make sure not to match their toxicity or rudeness. It's always nice when people react in a calm and mature manner.

I was banned on the forums, is my clash of clans account in danger of being banned?

No. Being banned on the forums does not mean your in game account is in danger of any suspension. Be aware, however, that the inverse is absolutely possible. Having a banned clash of clans account will lead you to being banned on the forums if a link between the two accounts is made. That is why it is important to contact support via the links I have provided instead of creating a thread.

I received an infraction and I feel it was unfairly given. What should I do?

Your best bet is to first of all breath and relax. I have some infractions too and I know there's plenty of us that have infractions. As long as you don't pile them on, you won't be banned. It's better to analyze the situation from an outside perspective to see why you received the infraction. If you still feel like you have been unfairly punished, you may contact the moderator who gave you the infraction. Just make sure to be calm, polite, professional, and understanding when your send them a private message. They are more likely to respond well if you are respectful. This does not guarantee that your infraction will be lifted, but hopefully the moderator response answers your concerns. If you still feel the moderator is being unjust, you can always contact support. You just can't post on the forums. Publicly posting a thread on the forums attacking a moderator or questioning their decision is not permitted and will lead to a closed thread. This may also affect any further inquiries you make to support. Make sure you go via the proper avenues to resolve any issue you have. Just don't post a thread on the forums, as their decisions are not up for discussion.

I received a negative reputation. How can I find out who did it and how can I have it removed?

At this time, we are not allowed to see who gives us reputation. Having a negative reputation mark here and there won't hurt you too much. As long as you keep being a helpful member of the forums, you'll get plenty of positive reputations and the negatives won't matter. Don't worry too much about it. It's not something that you can really control and it won't really hurt your account. Of course, if you see some sort of abuse you should contact a moderator on the forums. You can tell if there is abuse if you tend to notice negative reputation being spammed onto your account. This could very well be from an unpopular post that you have created but it could also be someone giving you negative reputation every time you post. Supercell will handle cases of abuse like that. Just make sure to PM (private message) a moderator. No need to make a thread.

As time progresses, I'll try to add more. If anyone has any suggestions or FAQS/answers to provide as well, that would be much appreciated. Hopefully we can create a little database of FAQS. Let me know how it looks. I may have written TOO much, but let me know any ways I can improve the clarity and I'll try to do that.
]]>GeneraliGroothttps://forum.supercell.com/showthread.php/1704075-Frequently-Asked-QuestionsStats on clan games performancehttps://forum.supercell.com/showthread.php/1704070-Stats-on-clan-games-performance?goto=newpost
Tue, 20 Mar 2018 00:46:08 GMTIs there a way and I just dont know it to look back and see how each member did after the games are over?
A log so I could look at the last few...Is there a way and I just dont know it to look back and see how each member did after the games are over?

A log so I could look at the last few would be great.
]]>Generalrwelshjrhttps://forum.supercell.com/showthread.php/1704070-Stats-on-clan-games-performanceTrader Dealshttps://forum.supercell.com/showthread.php/1704069-Trader-Deals?goto=newpost
Tue, 20 Mar 2018 00:35:04 GMTIs it me or does the trader only switch between ring of walls and the builder potion as the third option? I didn't buy the book of fighting cause it was going to be in the games but now it only switched between those two options. Has anyone experienced this or something similar?
]]>GeneralDashcoc413https://forum.supercell.com/showthread.php/1704069-Trader-DealsVideo Of SC Forums Staffhttps://forum.supercell.com/showthread.php/1704068-Video-Of-SC-Forums-Staff?goto=newpost
Tue, 20 Mar 2018 00:12:33 GMTHello! I was just wondering where I could find the video showing the Moderators on forums. I remember seeing it before but forgot what it was called....Hello! I was just wondering where I could find the video showing the Moderators on forums. I remember seeing it before but forgot what it was called.
Thanks in Advance!
]]>GeneralBtwItsSaltyhttps://forum.supercell.com/showthread.php/1704068-Video-Of-SC-Forums-StaffFunny Glitchhttps://forum.supercell.com/showthread.php/1704061-Funny-Glitch?goto=newpost
Mon, 19 Mar 2018 23:41:37 GMTHey Guys,
One of our Guys has this glitch in war today and we all got a good laugh. Enjoy!
...Hey Guys,

One of our Guys has this glitch in war today and we all got a good laugh. Enjoy!

https://www.youtube.com/watch?v=Roc1...ature=youtu.be
]]>Generalosuchemnerdhttps://forum.supercell.com/showthread.php/1704061-Funny-GlitchI screwed up terribly; can I be forgiven?https://forum.supercell.com/showthread.php/1704059-I-screwed-up-terribly-can-I-be-forgiven?goto=newpost
Mon, 19 Mar 2018 23:06:10 GMTLvl139
4+ years of base creation and growth
That said, I must have made someone angry. For a long time I avoided global chat and played/chatted...Lvl139
4+ years of base creation and growth

That said, I must have made someone angry. For a long time I avoided global chat and played/chatted with long term clanmates. Recently I left my clan to see what else the game had to offer.

Long story short, I got into a few altercations on global. Last week I was actually banned 24 hours from global due to people reporting my chat. It was offensive and I deserved it.

Now today, I get into a heated discussion and let the worst come out. I left the global thinking I'd find a nicer group of people to talk with. When I returned to the app, it started me off at the beginning. Everything is gone.

I wont say I'm innocent. I'm not. But I was the defender not the aggressor.

Is is there anyone I can talk to about getting my base back?
]]>Generalbloodbath80https://forum.supercell.com/showthread.php/1704059-I-screwed-up-terribly-can-I-be-forgivenI Wish You Could Trash Challenges After Maxing Your Pointshttps://forum.supercell.com/showthread.php/1704002-I-Wish-You-Could-Trash-Challenges-After-Maxing-Your-Points?goto=newpost
Mon, 19 Mar 2018 19:21:27 GMTFor a while now I have been wishing I could clear a clan games challenge after I had finished the event. In most cases I don't see fit to trash anything with my high account but after it is complete on that account it seems like the high level challenges begin to appear more frequently. It would be nice if I got 3 strike outs or something like that if I don't trash any challenges while actively participating.
]]>GeneralSLEEKYx16https://forum.supercell.com/showthread.php/1704002-I-Wish-You-Could-Trash-Challenges-After-Maxing-Your-PointsTownHall 12https://forum.supercell.com/showthread.php/1703998-TownHall-12?goto=newpost
Mon, 19 Mar 2018 18:52:09 GMTWhen is the town hall 12 coming? This summer? When? Because i'm so hyped about it because level 12 walls are already out why not th12? I don't get that part xd :)
]]>GeneralDynamokshttps://forum.supercell.com/showthread.php/1703998-TownHall-12https://forum.supercell.com/showthread.php/1703993-Thing-s-to-change-in-laboratory?goto=newpost
Mon, 19 Mar 2018 18:30:40 GMTDear supercell i just wanted to know about why we can't see the other player lab. what are they upgrading in their laboratory. Can i please get the exact reason for this. So plz solve my quarry?
]]>Generalankitthegreat92https://forum.supercell.com/showthread.php/1703993-Thing-s-to-change-in-laboratoryAny idea on clouds fix? Eyes bleedhttps://forum.supercell.com/showthread.php/1703982-Any-idea-on-clouds-fix-Eyes-bleed?goto=newpost
Mon, 19 Mar 2018 17:47:55 GMTThe brightness from clouds at 2 AM in my dark room is hard to handle. It also overheats my phone so Iím scared to put it on my bed in case of a fire...The brightness from clouds at 2 AM in my dark room is hard to handle. It also overheats my phone so Iím scared to put it on my bed in case of a fire in my sheets. I know others have this issue. I donít mind the cheap cost of an iPhone heating my room but my hands have third degree burns.

tl;dr Wasnít that long. Go back and read it. Quality post. This part may be longer. Supercell clouds donít always need to burn our retinas. Please lower the burn aspect. Too bright. Canít handle.
]]>GeneraliGroothttps://forum.supercell.com/showthread.php/1703982-Any-idea-on-clouds-fix-Eyes-bleedPlease remove personal points limit in clan gameshttps://forum.supercell.com/showthread.php/1703960-Please-remove-personal-points-limit-in-clan-games?goto=newpost
Mon, 19 Mar 2018 16:35:32 GMTEveryone should be able to contribute as much as he wants (like in Clash Royale). Our clan has some busy war players who don't have much time to help while others are playing all the time and could get us thousands of points. I see the point of forcing people to move to bigger clans but still I assume SC wants us to play as much as possible so please don't stop hardcores from getting more points.
]]>Generalymrehttps://forum.supercell.com/showthread.php/1703960-Please-remove-personal-points-limit-in-clan-gamesHighest spectator eyes on you!https://forum.supercell.com/showthread.php/1703938-Highest-spectator-eyes-on-you%21?goto=newpost
Mon, 19 Mar 2018 15:15:07 GMTI remember doing fc with my clanmates th9 and 10 and i was really bullying them, then a big player from my local (number 2 in nigeria) in my...I remember doing fc with my clanmates th9 and 10 and i was really bullying them, then a big player from my local (number 2 in nigeria) in my friendlist request to join my clan and start offering his base for me to practice on, i was scared at first tbh then i said its just a online game 'it wont hurt'. Only for me to accept and eyes count got to 12 😂, I really lost balance lol and i felt uncomfortable through out the fc session lol. Have u been able to handle those spectating eyes better or your my twin? Comment below!
]]>GeneralOcube06https://forum.supercell.com/showthread.php/1703938-Highest-spectator-eyes-on-you%21Request to Daranhttps://forum.supercell.com/showthread.php/1703937-Request-to-Daran?goto=newpost
Mon, 19 Mar 2018 15:11:51 GMTDaran can u please add some more ways for getting Magic items plzz . We arestruggling here without magic items.please respond!!!!Daran can u please add some more ways for getting Magic items plzz . We arestruggling here without magic items.please respond!!!!
]]>Generalclasherprithivhttps://forum.supercell.com/showthread.php/1703937-Request-to-DaranWhat does it mean when I see the cloudshttps://forum.supercell.com/showthread.php/1703916-What-does-it-mean-when-I-see-the-clouds?goto=newpost
Mon, 19 Mar 2018 14:21:28 GMTI'm a th11 player and at the moment at around 5500 Trophies. This weekend was extremely frustrating in regards of getting a base assigned to attack. While waiting, I was thinking what it actualities means when I see the clouds and the message that a search is in progress.
I read somewhere in this forum that a base is only "offline" after 1 minute and 10 seconds and I'm not sure if that's true or not. But if I assume it is true, it would indicate that the game on my tablet is giving a heartbeat to the SC backend every minute. And an extra headroom of 10 seconds is given to iron out latency.

if this is a correct assumption all the game need to do is a query to the backend asking for offline player that fulfill criteria of my league (trophy range, th level, etc). Modern database systems could fulfill such a query in milliseconds, even with a huge number of entries in a table.

So does it actually mean the search message mean the query didn't delivered a result and is executed over and over again or does it mean that the resultset is verified and I'm actually queued?
]]>GeneralPh1hlhttps://forum.supercell.com/showthread.php/1703916-What-does-it-mean-when-I-see-the-cloudsanybody miss those different troops events?https://forum.supercell.com/showthread.php/1703915-anybody-miss-those-different-troops-events?goto=newpost
Mon, 19 Mar 2018 14:17:30 GMTsc u dont have to give free gems but plz make those 90%off troops events more frequent bcoz i am farming therefore cant afford to use all drag or all...sc u dont have to give free gems but plz make those 90%off troops events more frequent bcoz i am farming therefore cant afford to use all drag or all bowler or valk attacks but during those events it was fun using all types of troops for attacks which we farmers dont generally use
]]>General1kingslayer1https://forum.supercell.com/showthread.php/1703915-anybody-miss-those-different-troops-events