Local franchisee company Grey Gold LLC has partnered with cloud based customer loyalty and engagement company UrbanBuz to launch their digital customer loyalty and engagement system called ‘Merci’ for one of its international brands, La Cure Gourmande known for its gourmet handmade biscuits, caramels, chocolates, lollipops, and nougats. Merci has been implemented in all four of La Cure Gourmande’s UAE locations.

“We partner with organisations that demonstrate commitment to their loyal customers and have expansion plans in the region. The local franchisee of La Cure Gourmande is an excellent example of a company that knows its product, understands the local market and is executing an aggressive growth plan in the UAE and beyond. UrbanBuz looks forward to being a part of that growth story and contributing to it by delivering exceptional digital customer engagement and loyalty solutions to an ambitious brand,” says Mustafa Sadek, CEO of UrbanBuz.

As the loyalty partner for La Cure Gourmande – Dubai, UrbanBuz has digitised the customer engagement process through full integration with all customer touch points from the points of sale, website, Facebook page and mobile applications, creating an omni-channel marketing setup for the company. The digital solutions provider is expanding its services to provide businesses with full customer engagement solutions both online and offline.

“At Spadamco – regional parent company of Grey Gold LLC – our objective is to enable our consumer and retail brands to grow and exceed their potential in the market. One of the ways that we ensure success for our brands is by equipping them with tools and resources that increase footfall, retain customers and thank the loyal ones. We are confident that UrbanBuz’s digital loyalty solution will help us achieve our objectives. Our portfolio includes a range of world class retail and F&B brands,” believes Hiram Aziz, managing director – retail at Spadamco Holdings.

“We are super excited to be working with UrbanBuz to launch our new and rewarding loyalty programme Merci. Through Merci, we will be able to connect with our customers in a more meaningful way and thank them for their loyalty. The system is easy for staff to use and provides us with real time analytics that will help us make informed decisions as we continue to expand across the UAE,” adds Alina Gavirko, retail coordinator at La Cure Gourmande.