Study for a qualification in
ITIL Service Offerings & Agreements (SOA) by taking an online training
course from Good e-Learning! Success in the exam will also earn you 4 credits
towards the 22 credits needed to gain the ITIL Expert qualification.
SOA is a collection of relevant practices from the core guidance that are
related to the creation and management of service offerings and the agreements
required to support them.

With this course, you'll receive 6 months access from the date of purchase as
well as a FREE exam voucher to use whenever you are ready to sit the exam!

Language

English

Duration

30 Hours, Self-Paced

Accrediting Organization

AXELOS (awarded by Exin)

Certification Assessment

Exam Required (exam voucher included)

Description

ITIL Intermediate: Service Offerings and Agreements (SOA)

A Collection of Relevant Practices From the Core Guidance
Service Offerings and Agreements focuses on the practical application of SOA practices in order to enable service portfolio, service catalogue, service level, demand, supplier and business relationship management and financial management for IT services.

Course Overview

The ITIL Service Offerings and Agreements qualification is one of four ITIL Service Capability Courses and will provide you with guidance that focusses on the practical application of SOA practices in order to enable service portfolio, service catalogue, service level, demand, supplier and business relationship management and financial management for IT services.
This is an accredited, interactive e-Learning course for students who wish to become certified in ITIL SOA.

Who Should Take This Course

This course will be of benefit to any IT professional who needs to understand the concepts and activities of ITIL Service Offerings and Agreements at management level. It will also benefit operational staff involved in Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management, Financial Management and Business Relationship Management who wish to enhance their role-based capabilities.

Accreditation

This course has been accredited by EXIN, who
are licensed by AXELOS as an Examination Institute
for the ITIL® Service Strategy Certificate in IT
Service Management

Examination

This is a multiple choice exam consisting of eight scenario-based questions.
Each question is gradient scored, meaning that you
will have four answer options to choose from, and each answer will either be worth five marks, three marks, one mark, or zero marks.
You will have 90 minutes to complete the exam.
The exam is closed book - you cannot make use of any resources or materials during the exam.
There are a maximum of 40 potential marks in this exam; to pass you must get at least 28 out of 40 marks correct (70%).

My Account

IT4IT™, ArchiMate® and TOGAF® are registered trademarks of The Open Group.
ITIL®, PRINCE® and The Swirl logo™ are registered trademarks of AXELOS Limited. COBIT® is a registered trademark of ISACA and the IT Governance Institute.
These e-Learning courses are delivered by Good e-Learning.