The individual in this role leads, directs and supports the clinical operations in designated areas within a medical center under the leadership of the RDO, MCA or MCM. The Clinical Operations Manager is directly responsible for the clinical teams and services within a designated area and works closely with the providers and other medical center leaders to assure implementation of clinical, ancillary, and business services in the medical center in a way that meets or exceeds standards while providing an excellent patient experience across all services.

Essential Responsibilities:

Operational Excellence:

Manages the daily operations of assigned clinical practice teams and services within a medical center to assure optimal delivery of safe, appropriate, accessible care and service.

Collaborate and ensure effective communication with other leaders in the medical center to align operations and implement/monitor interdisciplinary change initiatives, workflow, quality and process improvements.

Supports all team members, including medical staff, in achieving performance expectations and standards.

Supports a culture of excellent service and communication that positively influences staff engagement.

Assures a safe, productive, and supportive work environment for all staff.

Compliance and Emergency Preparedness:

Ensures ongoing compliance and adherence to GH policy/procedure, as well as, other compliance, regulatory, accreditation, and institutional requirements.

Administers clinical policy and procedures, program within GH by assuring consistent practice and providing local oversight as needed.

Oversees frontline staff to maintain clinical standards and practice in accordance with all local, state and federal requirements.

Assures that staff within the care team are trained and know what is expected during and after an emergency.

Basic Qualifications:

Experience

Minimum two (2) years of outpatient operations experience as a nurse.

Minimum one (1) year of management or supervisory experience in a clinical environment, including demonstrated success in managing financial resources, identifying and meeting customer requirements, and working effectively with medical staff.

Education

Bachelor's degree in nursing.

License, Certification, Registration

Current Washington State Registered Nurse license to be obtained by date of hire/transfer.

Able to prioritize and effectively anticipate and respond to issues as they arise.

Effective communication, collaboration and change management skills.

Financial management skills.

Preferred Qualifications:

Five (5) years of increasingly responsible outpatient operations experience as a nurse.

Three (3) years of management or supervisory experience in a clinical environment, including demonstrated success in managing financial resources, identifying and meeting customer requirements, and working effectively with medical staff.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

About Nursing & Physician Assistant Careers

Nursing Careers

Through professional practice and leadership, nurses at Kaiser Permanente continually advance the art and science of nursing. But we recognize that what we do is more than clinical practice. We believe that every interaction — whether it is with a patient, a colleague, a physician, or anyone else — has the potential to be extraordinary. And we find that approaching our daily routine with this in mind gives each and every action new meaning and allows us to focus on the moment, empowering us to deliver expert care.

No matter where you are in your nursing career, the size and scope of our organization means you have the resources, technology, tools, and support you need to make a lasting impact.

Passion. Committment. Excellence. Discover Nursing Management at KP.

Physician Assistant Careers

Physician assistants play a powerful and important role in delivering high-quality, informative care. Working directly with patients, their families, colleagues, and supervising physicians, they are vital in defining the overall care experience.

Being a physician assistant at Kaiser Permanente is centered on promoting a healing environment — one that maintains a caring, comforting practice while honoring the unity of the whole patient: mind, body, and spirit.