Error: Username or Password is Invalid when trying to login to Luminate Beta

I can log into Luminate Online just fine as an Admin. When I select Luminate Beta from the blue Luminate Online button at the top-right corner of the admin page, I'm taken to another login screen. When I enter my Admin credentials again I receive a "Username or Password is Invalid" message.

Article
Number:114875

Products:

Luminate_BETA

This may be due to a redirect issue where Luminate Beta reroutes to an incorrect page. To confirm if this is the situation, please capture a screenshot of the URL of the login page, reference this article, and Contact Support.

We are currently evaluating this issue and will update this article when we have more information.

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