We’ve identified the issue that’s been preventing Conversations from loading since 3:47 PM EST. We’re addressing the cause of this issue and will update this page when more information is available.

Posted Apr 28, 2020 - 16:49 EDT

Update

We are continuing to investigate this issue.

Posted Apr 28, 2020 - 16:33 EDT

Investigating

We are experiencing delays in incoming conversations and responses to conversations. Expect delays across Facebook Messenger and email. We have temporarily stopped live chat from appearing on your website while we investigate and address this issue. Our team is actively working on this issue and we will update this page as more information becomes available. No action is required from customers.