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Five Benefits of Outsourcing Application Support Services

Five reasons how outsourcing application support services makes sense.

Application support services are increasingly seen as the third leg of IT teams across industries, to augment the development and testing domains of the software cycle. Application support engineers have a working knowledge of database management, different operating systems and different programming languages which they use to support teams working on app development, its release and performance in the market. Here are five benefits of outsourcing application support services if your organisation has IT teams that build apps.

You may have identified a need gap for the technical expertise of application support services which involves a specific skill set. Here, outsourcing is a good solution to implement to cross over any constraint you may have in-house. Using a well-qualified outsourcing company with a strong team of resources can give you the complete support you need.

Outsourcing is a good way to reduce capital expenditure costs. Outsourcing application support services can free up capital for investment spending and create a positive impact on operational costs. A single point of contact from your company can oversee the outsourced tasks to their finish line so that you also retain sufficient control over both the process and outcome.

Having staff focus on tasks at hand is critical for optimum efficiency. Following through with existing tasks, implementing new initiatives and providing application support services can be strenuous and complex when being completed in parallel. Hiring in-house teams or onboarding outsourced app support to maintain the app becomes necessary. Most legacy applications that paved the way for the standards that would follow it are setting up teams that are dedicated for application support services to bring them up-to-date with current industry standards.

One of the most positive outcomes of outsourcing app support services is that you get to engage your best talent where they are needed the most. For instance, product managers, developers and software testing professionals who research and develop apps within core IT teams need the help of an app support service team, so that they can plan the why’s and how’s of the specific app and its development in the larger app ecosystem as it interacts with the market.

Among other things, having a dedicated team with the experience to support your app improves its stability and performance, since this involves a routine check of back and end front end issues to ensure smooth maintenance of the app/s. This is a core function in itself. Support services will not change the app product offering but will enhance its performance, in terms of taking it to the end user and enabling a seamless experience of the app.

WHY OUTSOURCE APP SUPPORT SERVICES?

Using technical expertise to overcome in-house constraints

Cost-effective by reducing capital expenditure

Staying up-to-date with current industry standards

Better workflow management

Improved application stability and performance

Outsourcing app support services brings clarity to resource allocation, tasks, workflow management and delivery. To know we can help you with this, visit us at aress.com