Cheboygan, MI

"What is a Commercial Parts Pro/Customer Service TeamProfessional level sales position capable of supporting advanced functions on the commercial side of thebusiness. Position is responsible for profitable growth of the commercial business via customer retentionand growth. The role has expert knowledge of automotive system and part knowledge. The role has theability to source from numerous places including special order, FDO, second source, etc. The role has theability to direct the drivers to ensure timely and accurate delivery. Position is full time.Primary Responsibilities_ Maintain commercial customer relationships_ Provide GAS2 selling experience commercial customers_ Achieve personal / store sales goals and service objectives_ Dispatch drivers ensuring delivery standards are achieved_ Maintain commercial stocking programs_ Build and maintain a network of second source suppliersSecondary Responsibilities_ Maintain core bank and commercial returns_ Maintain commercial credit accounts_ Partner with GM to ensure proper driver coverageSuccess Factors_ Friendly communication_ Ability to locate and stock parts_ Safety knowledge and skills_ Operating inventory systems and store equipment_ Parts and automotive system knowledge skills_ Operating POS and Parts lookup systems_ ASE P2 certified or ASE ready equivalent_ Advanced solution, project and product quality recommendation ability_ Ability to source from numerous places including special order, FDO, second source, etc._ Advanced selling skills for commercial customers_ Ability to multi-task and remain organized_ Effective communication, listening and problem solving skillsEssential Job Skills Necessary for Success as a Commercial Parts Pro/Customer Service TeamMember_ Working knowledge of automotive systems, and diagnostic ability to include:internal engine,suspension, brakes, electronic, exhaust, etc._ Speak and write English (Spanish a plus); communicate effectively and build strong relationshipswith customers, peers and management_ Ability to read and interpret documents such as safety rules, operating and maintenance instructions,parts catalogs, and procedure manuals; ability to write simple correspondence_ Understand and execute instructions furnished in written, oral, or diagram form_ Successfully complete the Parts Knowledge Assessment_ Use basic math accurately:add, subtract, multiply, and divide in all units of measure, using wholenumbers, common fractions, and decimals_ Use Microsoft software effectively (Word, Excel required)_ Strong organizational skills_ Understand Commercial profitability concepts, including knowledge of competition, marketopportunities, and customer prioritization (may work with the Commercial Account Manager to determinepricing discounts for specific Commercial customers)_ Ability to work an assortment of days, evenings, and weekends as neededPrior Experience that Sets a Commercial Parts Pro up for SuccessA minimum of 3 years of prior automotive parts experience preferredProven sales ability with past experience in fulfillment of customer transactionsEducationHigh school diploma or general education degree (GED)Certificates, Licenses, RegistrationsMust have a valid driver's licenseASE certification preferred, but not requiredPhysical DemandsThe physical demands and work environment described here are representative of those that must bemet by an employee to successfully perform the essential functions of this job, with or without reasonableaccommodation. While performing the duties of this job, the employee will predominantly be walking orstanding. The employee is required to be able to talk and hear, and use hands and fingers to handle orfeel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employeemust frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.Specific vision abilities required by this job include close vision, distance vision, color vision, depthperception, and ability to adjust focus.Work EnvironmentThe work environment characteristics described here are representative of those an employeeencounters while performing the essential functions of this job, with or without reasonableaccommodation. While performing the duties of this job, the employee is usually working inside; however,they will occasionally be outside and exposed to various weather conditions while performing such tasksas installing batteries and wiper blades. The employee is also occasionally exposed to movingmechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives;and vibration. The noise level in the work environment is usually moderate."

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