Who are the Uber & Lyft drivers?

Alex Rosenblat

D&S researcher Alex Rosenblat wrote this piece narrating her many interviews with Uber drivers around the country. In this article, Rosenblat highlights many aspects of Uber drivers’ work and lives, including working in different regional contexts, anxieties around information privacy, and learning English on the job.

Just because software is universally deployable, though, doesn’t mean that work is experienced the same way everywhere, for everyone. The app works pretty much the same way in different places, and produces a workforce that behaves relatively homogeneously to give passengers a reliable experience — it’s easy to come away with the impression that the work experience is standardized, too.