I'm Todd and I will be the expert working with you today to help resolve your problem.

Yes, you can transfer (synchronize) all books between your Kindles. Your books are stored on the Amazon cloud, so all you need to do is to register new Kindle (Paperwhite) using the same Amazon account you have on your old Kindle (one Amazon account for two Kindles). After registration all your books will be transferred on your new Kindle as soon as you connect it to wifi internet.

Using one Amazon account you can register up to 6 Kindle devices.

If you want to transfer/sync only specific books please following the procedure below:1. Log in into your Amazon account2. Go to Manage your Kindle3. Click on the "Actions..." dropdown beside the title and select "Download & transfer via USB."4. Select the Kindle device you will transfer the file to and click the "Download" button.

Please don't hesitate to ask if you have any difficulties. I will be happy to help with any follow up questions.

If you have any difficulties or you need more information please do not rate my answer negative BAD service or POOR service. Reply to me using "Reply to Expert" button and I'll provide you with more help.

No problem. Use the procedure below to reset your Amazon account password.

1. Please go to this URL web page - click here to reset your password2. Enter your email address registered to Amazon3. Type the code from the picture4. Click Continue5. Open your email box. There you will find email with subject "Amazon.com Password Assistance". Open that email and click on the link that will allow you to reset your Amazon password.

Please let me know if you need more help. I'll be online waiting for your reply and happy to provide you with more information.

From Home screen select Settings. Use the Next page button and Previous Page buttons to view all the options. Find "Registration". There you can find Amazon account name (and email) to which your Kindle is registered.

If you don't know password use the link below to reset it - click here

After you log into Amazon, we will have to deregister your Paperwhite and to register it with this Amazon account. I'll provide you with that instruction later. Please try to log in with the email you have set on old Kindle and let me know the result.

On your Kindle Paperwhite:1. From Home, tap the Menu and then tap Settings.2. Tap Registration.3. In the Deregister Your Kindle message, tap Deregister and confirm it.

When done, use the same Amazon account you have on your Kindle 4 (old one) to register Paperwhite. Connect it to wifi internet. From Home, tap the Menu icon (3 lines icon) and select "Sync & Check for Items".

If you don't know your Amazon account information registered on your old Kindle there is no way to transfer books to the new one because all books are connected with the Amazon account and stored on the Amazon cloud.

I don't have access to user accounts. Only Amazon representatives can provide you with that information. You can contact their representatives at 0800 496 1081.

Good news is that there is a way to transfer it manually. Do you want instruction how to do that?

Graham, we at JustAnswer.co.uk (check the URL of your current webpage) are not connected with Amazon. For that reason I don't have access to their customer's accounts data base.

JustAnswer is a purported online expert question and answer website that connects visitors with verified experts in several categories including medical, legal, automotive, veterinary, and tech support.

This is very simple to sort out, unfortunately without Amazon account information this issue can be resolved only manually.

Sorry I could not be of any more assistance, but this issue is out of my control.

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