We need a part time technical support person who can respond to tickets logged in our support system (Zendesk) and can troubleshoot and fix the issues sent in from our small customer base.

Our software is written in an older language, (Xbase++) so someone who feels comfortable with old code and isn't afraid of working out small issues is ideal. For anything out of your depth, you can pass on the ticket to our senior tech person for help.

We have a lot of documentation and videos that help out customers learn what they need to do, but often the issues require a little bit of customisation. We can offer training and help you get up to speed, but ultimately need to leave you to your own devices to manage the tickets.

Experience for this job should include: Zendesk, GitHub, Xbase++ (or the ability to learn a new language quickly) and the applicant should have excellent reading and writing skills and customer service ability.

We also want to reward tickets done successfully with a bonus on top of the time spent, so we have an incentive scheme that we think you will like with a little extra in your pocket.

22 freelance font une offre moyenne de $23/heure pour ce travail

Experience for this job should include: Zendesk, GitHub, Xbase++ (or the ability to learn a new language quickly) and the applicant should have excellent reading and writing skills and customer service ability.
ZendPlus

Hi,
We are a Web & Mobile development company based in Mumbai, India with a team of 10 developers.
We have a team of developers (primarily Web development) and are also running a Phone & Email support process for aPlus

Hi
we are expert in technical support and zendesk support. we can help you with best technical support service.
24X7 BPO is professional telemarketing company established since 2004. We have a team of superstar tPlus

I am always eager to learn new technologies and platforms and give my best. Have worked for 7+ years full time in IT sector. For past 1 and half year handled different projects as freelancer.
Here is a snapshot of myPlus

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I have experience in business and educational software (SQL, WinForms, WebForms, [login to view URL], html, CSS, XPath, Ajax, XML, json etc).
Between 2007 and 2012 I was working for a small USA software companyPlus

I have around 3 years experience in It. I am working as a senior software engineer for one of the Indian MNC. Proficient in software test automation and support . I am flexible at giving more than 40 hours a week.

I have 8 years of experience in this field so, it looks like normal work for me. I worked as a Technical Support Developer so, I have the knowledge of coding part as well which helps me a lot in this project as per youPlus

To Whom It May Concern,
This application is in regards to my interest in applying for the Customer/Technical Support position recently posted through Freelancer website. With my skill-set and competencies I am mPlus

I have experience TICKET SUPPORTS.I can give you reliable,fast customer care and im eager to learn new things. I dont know your company in which industrie thats why i am telling you this,i can be adapted.

Hi,
We are a Philippine-based BPO company who cater verticals from inbound and outbound processes such as Customer service phone support, chat and email support, Technical support, Outbound and inbound sales, ContPlus

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Relevant Skills and Experience
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Hello,
I would like to take this assignment. I am having 14 years of experience on web development, deployment and project management.
Below are my core technical skills
•ASP.Net /HTML/CSS/JavaScript/JQuery
•C#Plus