We're sorry about the issue - the servers had a problem during a couple of hours.

Normally, our monitoring system sends us a notice within a couple of minutes, so we react right away.

Unfortunately, this time the servers were still half-alive - at least, enough to fool our monitoring system. So we did not notice the problem immediately. When we realized the issue - and the delay! - we devoted all our energy to put back things in working order as soon as possible.

We're still monitoring what's going on at this moment. Obviously we'll have to improve our monitoring system.

We apologize about the interruption of service and our (apparent) lack of reaction and information. That's not our usual style.