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OK, so when my DVR died, and after I had tried all the possible reboots/restarts/hard resets, and after the entry level tech couldn't help me (or understand that I've done this twice before and just need a new DVR), the Level 2 Tech support person actually asked me if I was sure my TV was turned on. WTF? REALLY? Why didn't I think of that?! Go AT, rah rah rah!!