Mile High Glass Pipes ships all orders in plain packaging & with a generic label. Labels will NOT have the name Mile High Glass Pipes on it. Since most of our customers are not as lucky as us to live in a place like Denver, we do everything we can to protect your privacy.

All orders are shipped from our warehouse in Denver, Co.

We typically ship out orders in 1-2 Business days. The standard transit time in the US is around 3-5 business days.

If an item is broken in transit please email us a picture of the damaged product within 48 hours. Once we have received the images of the broken product we will immediately send out a replacement.

If for any reason you are not satisfied with the product you received you can return the UNUSED item within 5 days for a full refund.