If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Paris Leather Recliner is rated
3.7 out of
5 by
22.

Rated 5 out of
5 by
PrairieGirl from
Excellent value and lasts foreverWe purchased two of these in 2002 and nearly ten years, and three moves later, they look just as good as the day they were delivered. Trust the tag line in the official description -- these are the originals and twice the quality you would find at any other retailer.

Date published: 2011-08-15

Rated 5 out of
5 by
terlar from
This chair is comfortable and stylishIt's hard to come to the conclusion you need a recliner. Bad back, getting old, whatever. Then you start looking at them and you get more depressed, because, let's face it, some of them are hideous. I was sure whatever looked good would not be that comfortable and visa versa. This looks great and is so cute (and not too large).(Probably not meant for someone very large, but there are plenty of solutions out there for those people). I do recommend getting the swatches first. I got the almond and was surprised how light it is compared to the photos.

Date published: 2014-12-12

Rated 5 out of
5 by
mollydog from
This recliner met all my expectations for comfort, quality and beauty.I purchased the recliner in the mineral color, as the color goes well with my coastal home and decor. My guest have asked about purchase price, colors and satisfaction; and agreed that it is a beautiful and well made product.
The recliner arrived in a huge, well padded box and was easy to assemble.
Keep up the good work Ballard

Date published: 2012-10-04

Rated 5 out of
5 by
DataGirl from
Great chair...great price!I ordered 2 of these recliner chairs in mineral. The color is a gray blue. Order a swatch if you have any concerns before ordering. Chairs are comfortable and look amazing in our sitting room. Who would have thought new chairs would encourage kids to sit and read? You won't be disappointed with the quality.

With our comfortable Kingsley Leather Dining Chairs at the table, plan on
dinner guests lingering over dinner. Hardwood frame features a high camel back for lean-back support and wide, deeply padded seat covered in buttery, top-quality leather with antique brass ...

A lounging companion to our popular Larkin Club Chair, this relaxing Chaise
is a dreamy spot for reading or sneaking an afternoon nap. Slender arms and tailored waterfall skirt keep the look light and feminine. The deluxe foam core cushion ...