Métadonnées

Auteur

Type

Communication / Conférence

Nombre de pages du document

14

Résumé en anglais

This paper presents an approach integrating data quality into the business intelligence chain in
the context of customer-relationship management (CRM) applications at EDF (Electricité de France), the
major electricity company in France. The main contribution of this paper is the definition and
instantiation of a generic multi-dimensional star-like model for storing, analyzing and capitalizing data
quality indicators, measurements and metadata. This approach is illustrated through one of EDF’s CRM
applications, implementing domain-specific quality indicators and providing quality-driven information
management as a business intelligence chain. The role of the data quality expert is highly emphasized.