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Hi, you should have had a changeover date, and have been asked for final meter readings by Npower. Check the date on your Npower bills to make sure they have not charged you since the changeover. SP can tell you the date your contract started (I suppose you have received a new SP account number). 0800 027 0072.

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I didnt get a final reading from npower, the new bill is currant from last week and i talked to them yesterday and they said my account is still live and they are going to send me the last few bills ive recieved as well as an updated currant bill, they are saying im still with them for both my electricity and gas

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Hi again, It is not supposed to be possible to have two different suppliers at the same time, they check on a national database to make sure this does not happen. Maybe your SP transfer is not active? You need to check again with SP but it looks like the transfer never took place.