Quick•Step® floors are not only designed for
homes, they’re designed for the families
who live there. So we make sure
they’re safe for everyone.

FAQS

Quick•Step® floors are not only
designed for homes, they’re designed
for the families who live there. So we
make sure they’re safe for everyone.

GENERAL QUESTIONS

General question

Expand All|Collapse All

1. ARE Quick•Step® FLOORS recommended for use in bathrooms? What areas is the product recommended for?

Quick•Step® laminate floors are very durable and made with our patented Uniclic® locking system. This locking system allows for the use of our products in both bathrooms and kitchens as long as certain precautions are taken. We do not recommend the use of any of our beveled products in bathrooms. However, our non-beveled products can and have been used successfully in bathrooms. We have special installation instructions to follow when installing Quick•Step® laminate flooring in the bathroom. In the kitchen, you may use any of our products including beveled products. Care must be taken to avoid leaving water on the floors. The perimeter gap around the sink, dishwasher, garbage compactor, any outside entrance door, and behind the refrigerator must be completely filled with Quick•Step® Sealant or a quality silicon caulk. Wet areas include but are not limited to: bathrooms, powder rooms, kitchens, mud rooms, foyers, and laundry rooms. Neither Quick•Step® flooring, nor Quick•Step® accessories are recommended for extreme humidity applications such as in saunas or swimming pool areas. Since prolonged water exposure could damage your laminate flooring, the following installation recommendations should be closely followed:

An expansion area of 5/16" – 3/8" must be provided around all vertical obstructions including walls, permanent cabinets, pipes, etc.

All perimeter expansion areas must be completely filled in using the Quick•Step® Sealant Kit. When applying sealant, it is helpful to first apply a strip of masking tape parallel to and approximately 1/32" from the edge of the laminate. Then fill the expansion area with sealant, remove excess with a plastic scraper or putty knife, and remove tape. Let dry for 24 hours before exposure to water.

Maximum 40 ft (12.2 meter) lengths can be installed without a transition joint. Under each entrance door of the room, a transition joint must be installed.

Quick•Step® maintenance products should be used and Quick•Step® maintenance procedures should be followed for years of enjoyment of your Quick•Step® flooring.

Wipe up spills immediately. Do not allow liquids to stand on your floor or stay in contact with any Quick•Step® accessory.

2. What if I have allergies?

Thanks to the closed surface structure of Quick•Step® laminate floors and the closed joints between the boards, there's nowhere for dust to creep. Moreover, the perfect laying and finishing of your Quick•Step® floor means it's easy to clean. Dust mites and other allergy-causing organisms cannot survive on clean laminate floors. This will help you protect your home from allergens. This is extremely important for people suffering from asthma or dust allergies. To maintain good hygiene it is essential that you always use a Quick•Step® maintenance product for cleaning. These do not contain any wax or varnish which can attract dust. With the Quick•Step® microfiber tissues (Quick•Step® maintenance kit) you can easily remove all dust.

3. What is laminate flooring?

Quick•Step® is a laminate floor. The base of a Quick•Step® floor is a watertight, glued HDF board (High Density Fibre Board). This is covered with a design layer and a transparent overlay against wear and tear. Underneath, a barrier layer stops rising damp and prevents the boards from deforming. The design layer is a photo of wood or tiles that is printed on paper. This paper is submerged in melamine resin. This is covered with a very strong and transparent protective layer. The melamine layers are pressed on the HDF board in a press under high pressure and temperature. In addition, a wood or tile structure is also pressed into the top layer. For example, the oak designs have a wood texture that coincide exactly with the wood pattern. The highly refined printing technique means that you can hardly tell the difference between the photo and real wood. So you can have a "wooden floor" in your home without sacrificing valuable trees. In addition, you don't have to worry about the disadvantages of a wooden floor. There's a Quick•Step® laminate floor for every budget. They are easy and fast to install (yourself) and easy to maintain.

4. Where can I buy Quick•Step® flooring?

Quick•Step® floors are sold through specialty retail shops. To find the dealer nearest you, click here.

5. I have kids, a dog and a lot of foot traffic in my home. How durable are Quick•Step® floors?

By passing a variety of rigorous performance tests to ensure durability, strength and overall quality, our floors have earned the North American Laminate Flooring Association (NALFA) Certification Seal. To learn more, visit NALFA.com. Additionally, an AC-rating measures how well a floor will resist damage from abrasion, impact, stains, household chemicals and burns. All Quick•Step® floors have achieved an AC-3 or AC-4 rating, meaning that they can withstand normal wear and tear associated with increased foot traffic in heavy residential or light commercial applications.

PREPARATION & INSTALLATION

Preparation & Installation

Expand All|Collapse All

1. Are Quick•Step® floors good for the bathroom? I understand it is a floating floor, but does that increase the risk of mold forming from water being trapped beneath the flooring?

Quick•Step® floors are fine in a bathroom. We suggest not using the styles with the beveled edge as it has certain precautions that need to be taken. Listed below is some information regarding the installation of our floors in wet areas. Wet areas would include but are not limited to; bathrooms, powder rooms, kitchens, mud rooms, foyers, and laundry rooms. Neither Quick•Step® flooring, nor the Quick•Step® accessories are recommended for extreme humidity applications such as in saunas or swimming pool areas.

Since prolonged water exposure could damage your laminate flooring, the following installation recommendations should be closely followed:

An expansion area of 5/16" – 3/8" must be provided around all vertical obstructions including walls, permanent cabinets, pipes etc.

All perimeter expansion areas must be completely filled in with the Quick•Step® Sealant Kit. When applying sealant, it is helpful to first apply a strip of masking tape parallel to and approximately 1/32" from the edge of the laminate. Then fill the expansion area with sealant, remove excess with a plastic scraper or putty knife, and remove tape. Let dry for 24 hours before exposure to water.

Maximum 26 ft (8 meter) lengths can be installed without a transition joint. Under each entrance door of the room, a transition joint must be installed.

Quick•Step® maintenance products should be used and Quick•Step® maintenance procedures should be followed for years of enjoyment of your Quick•Step® floors.

Wipe up spills immediately. Do not allow liquids to stand on your floor or stay in contact with any Quick•Step® accessory.

Information regarding our floor maintenance: Laminate flooring is virtually maintenance-free. Routine cleaning requires you only to vacuum, use a dust mop, or a slightly damp (not wet) mop and dry with a clean, white cotton cloth. The only product that you will need to use to clean your floor on a regular basis is Quick•Step® Quick Clean. With its smooth surface, Quick•Step® flooring cannot retain dust or dirt.

NEVER use a wax, polish, oil, or varnish coating on the floor. Do not use soap-based detergents, oil soaps, or one-step clean and shine type products, or any product that squirts liquid directly on the floor.

For dry maintenance, use a dust mop or vacuum cleaner. Avoid vacuum attachments with ‘beater bars’, which could damage your floor.

For damp maintenance: Apply diluted QS Quick Clean cleaning product or water lightly to dry, soft cloth (never directly to the floor), wipe over floor. (Never use other cleaning products or detergents!) This product cleans the floor very well and leaves a satin shine. Only use a WELL WRUNG OUT CLOTH. ALWAYS WIPE DRY IMMEDIATELY AFTER until no moisture is visible on the floor. If you do not wipe it dry, the Quick Clean product has virtually no effect.

WET MAINTENANCE IS ENTIRELY FORBIDDEN! Never wet mop or use wet or steam cleaners on your floor.

Remove stubborn stains carefully with Quick•Step® Force or a little acetone on a soft cloth. Never use steel wool, abrasive cleaners, or scouring powder, as they will scratch your floor.

2. Can I install Quick•Step® flooring myself or do I need to hire a local installer?

You can install Quick•Step® flooring yourself by following our Installation Instructions within our website. For more intricate floor designs contact your retailer for assistance.

MAINTENANCE & REPAIRS

Maintenance & Repairs

Expand All|Collapse All

1. Where can I buy Quick•Step® cleaners?

You can buy Quick•Step® cleaning products at any of our dealer locations. To find the dealer nearest you, click here.

2. How do I maintain Quick•Step® laminate floors?

The daily maintenance routine consists of removing dust and loose dirt. This can be done with dry cleaning. With the Quick•Step® maintenance set you can clean dry as well as slightly moist. When cleaning dry, the microfiber tissue collects all dirt effectively thanks to its special shape and material. For more intensive maintenance, a slightly moist clean is sufficient. For the slightly moist cleaning, the microfiber tissue is moistened with the water spray and a little Quick•Step® cleaning product, or you can use a well-wrung floor cloth. For cleaning floors with bevelled V-grooves, it is recommended to only clean dry because moist cleaning may cause the dirt to accumulate in the bevelled grooves and this will be difficult to remove. For this reason, you must always vacuum the floor first or clean with a dry microfiber tissue. Then use a slightly moist tissue if necessary. Always use a dry microfiber tissue to finish cleaning.

3. How do I clean my Quick•Step® floor?

All Quick•Step® floors are Anti-Static. Consequently, there is less attraction of dust which results in easy-clean surface. The closed surface of the floor does not allow bacteria to adhere. Therefore, Quick•Step® is the hygienic floor par excellence. To maintain the 25 year Quick•Step® Warranty, use the cleaning products available from Quick•Step®.

All Quick-Step flooring is manufactured in compliance with the California Air Resources Board's (CARB) Airborne Toxic Control Measure (ATCM) 93120 Title 17, California Code of Regulations Phase 2 standards. Our suppliers are audited, with samples randomly selected for testing by an independent Third Party Certifier approved by CARB. For additional information on formaldehyde and products manufactured prior to the establishment of CARB standards, click here.

A vast majority of Quick-Step products are manufactured in the United States, at our manufacturing facilities in North Carolina. A select few of our products are sourced by our manufacturing facilities located in Belgium. Regardless of manufacture location, all Quick-Step® laminate flooring complies with all industry and governmental standards.

4. WHICH QUICK-STEP PRODUCTS ARE SOURCED FROM MANUFACTURING FACILITIES IN BELGIUM?

The following Quick-Step products are sourced from our manufacturing facilities in Belgium. Although these products are not produced in the United States, they are still rigorously tested and comply with all U.S. industry and governmental standards.

Envique – Urban Concrete Oak Planks (IMUS1861)

Envique – Lineage Oak Planks (IMUS1853)

Envique – Summer Planks (IMUS1860)

Envique – Chateau Oak Planks (IMUS1850)

Envique – Maison Oak Planks (IMUS1849)

Envique – Tuxedo Pine Planks (IMUS1862)

Eligna – White Brushed Pine Planks (U1235)

Eligna – Dark Grey Varnished Oak Planks (U1305)

Eligna – Heritage Oak Planks (U1386)

Reclaimé – Heathered Oak Planks

Reclaimé – Flint Oak Planks

Reclaimé – Malted Tawny Oak

Reclaimé – Desert Oak Plank

Reclaimé – Mocha Oak

Reclaimé – White Wash Oak

Reclaimé – Manor Oak

Reclaimé – Old Town Oak

Reclaimé – Admiral Oak

Reclaimé – Tudor Oak

Reclaimé – French Country Oak

Reclaimé – Veranda Oak

Reclaimé – Castle Oak

5. ARE ANY QUICK-STEP FLOORING PRODUCTS MANUFACTURED IN CHINA?

No. We do not import products from China for sale by our Quick-Step brand.

6. ARE THERE ANY COMPONENTS IN YOUR PRODUCTS THAT ARE MADE IN CHINA?

No. We do not utilize Chinese produced components in our Quick-Step flooring.

7. IS FORMALDEHYDE FOUND IN QUICK-STEP FLOORS?

Formaldehyde is a naturally occurring substance in all wood products, formed by elements found in our environment like carbon, hydrogen and oxygen. While formaldehyde is naturally occurring, high levels can be harmful to humans. We do not add any urea formaldehyde during the manufacturing process for our products. And we follow exacting industry and governmental regulations regarding formaldehyde emissions. For additional information on formaldehyde, visit here.

8. WHY CAN'T YOU REMOVE ALL FORMALDEHYDE FROM YOUR PRODUCTS?

Formaldehyde is a naturally occurring substance in all natural wood products, so it cannot be completely removed from floors manufactured with wood components. No urea formaldehyde is added during the manufacturing process for our products. And we regularly check that our products are certified and in accordance with the California Air Resources Board's (CARB) Airborne Toxic Control Measure (ATCM) 93120 Title 17, California Code of Regulations and CARB Phase 2. These strict standards mean that our floors are safe for you and your family.

9. I UNDERSTAND THAT QUICK-STEP FLOORS ARE CARB PHASE 2 COMPLIANT. CAN YOU GIVE ME THE SPECIFIC FORMALDEHYDE CONTENT IN YOUR FLOORS?

All Quick-Step® laminate flooring complies with all industry and governmental standards. As such, Quick-Step brand laminate flooring is in full compliance with the California Air Resources Board (CARB) Airborne Toxic Control Measure (ATCM) 93120 Title 17 Phase II standards for formaldehyde. All of our sources for composite wood components have been tested by an independent, third party CARB-approved certifier and confirmed to meet the exacting standards of the state of California. We also regularly check our certifications to make sure they are updated and that all requirements are continuously being met. For more information on CARB standards, click here.

10. HOW DO WE KNOW THAT QUICK-STEP IS NOT INCORRECTLY LABELING PRODUCTS AS CARB PHASE 2 COMPLIANT, WHEN IN FACT THEY ARE NOT COMPLIANT?

Quick-Step brand laminate flooring is in full compliance with the California Air Resources Board (CARB) Airborne Toxic Control Measure (ATCM) 93120 Title 17 Phase II standards for formaldehyde. All of our sources for composite wood components have been tested by an independent, third party CARB-approved certifier and confirmed to meet the exacting standards of the state of California. We also regularly check our certifications to make sure they are updated and that all requirements are continuously being met.

GENERAL QUESTIONS

PREPARATION & INSTALLATION

MAINTENANCE & REPAIRS

QUALITY & SAFETY

GENERAL QUESTIONS

General question

Expand All|Collapse All

1. ARE Quick•Step® FLOORS recommended for use in bathrooms? What areas is the product recommended for?

Quick•Step® laminate floors are very durable and made with our patented Uniclic® locking system. This locking system allows for the use of our products in both bathrooms and kitchens as long as certain precautions are taken. We do not recommend the use of any of our beveled products in bathrooms. However, our non-beveled products can and have been used successfully in bathrooms. We have special installation instructions to follow when installing Quick•Step® laminate flooring in the bathroom. In the kitchen, you may use any of our products including beveled products. Care must be taken to avoid leaving water on the floors. The perimeter gap around the sink, dishwasher, garbage compactor, any outside entrance door, and behind the refrigerator must be completely filled with Quick•Step® Sealant or a quality silicon caulk. Wet areas include but are not limited to: bathrooms, powder rooms, kitchens, mud rooms, foyers, and laundry rooms. Neither Quick•Step® flooring, nor Quick•Step® accessories are recommended for extreme humidity applications such as in saunas or swimming pool areas. Since prolonged water exposure could damage your laminate flooring, the following installation recommendations should be closely followed:

An expansion area of 5/16" – 3/8" must be provided around all vertical obstructions including walls, permanent cabinets, pipes, etc.

All perimeter expansion areas must be completely filled in using the Quick•Step® Sealant Kit. When applying sealant, it is helpful to first apply a strip of masking tape parallel to and approximately 1/32" from the edge of the laminate. Then fill the expansion area with sealant, remove excess with a plastic scraper or putty knife, and remove tape. Let dry for 24 hours before exposure to water.

Maximum 40 ft (12.2 meter) lengths can be installed without a transition joint. Under each entrance door of the room, a transition joint must be installed.

Quick•Step® maintenance products should be used and Quick•Step® maintenance procedures should be followed for years of enjoyment of your Quick•Step® flooring.

Wipe up spills immediately. Do not allow liquids to stand on your floor or stay in contact with any Quick•Step® accessory.

2. What if I have allergies?

Thanks to the closed surface structure of Quick•Step® laminate floors and the closed joints between the boards, there's nowhere for dust to creep. Moreover, the perfect laying and finishing of your Quick•Step® floor means it's easy to clean. Dust mites and other allergy-causing organisms cannot survive on clean laminate floors. This will help you protect your home from allergens. This is extremely important for people suffering from asthma or dust allergies. To maintain good hygiene it is essential that you always use a Quick•Step® maintenance product for cleaning. These do not contain any wax or varnish which can attract dust. With the Quick•Step® microfiber tissues (Quick•Step® maintenance kit) you can easily remove all dust.

3. What is laminate flooring?

Quick•Step® is a laminate floor. The base of a Quick•Step® floor is a watertight, glued HDF board (High Density Fibre Board). This is covered with a design layer and a transparent overlay against wear and tear. Underneath, a barrier layer stops rising damp and prevents the boards from deforming. The design layer is a photo of wood or tiles that is printed on paper. This paper is submerged in melamine resin. This is covered with a very strong and transparent protective layer. The melamine layers are pressed on the HDF board in a press under high pressure and temperature. In addition, a wood or tile structure is also pressed into the top layer. For example, the oak designs have a wood texture that coincide exactly with the wood pattern. The highly refined printing technique means that you can hardly tell the difference between the photo and real wood. So you can have a "wooden floor" in your home without sacrificing valuable trees. In addition, you don't have to worry about the disadvantages of a wooden floor. There's a Quick•Step® laminate floor for every budget. They are easy and fast to install (yourself) and easy to maintain.

4. Where can I buy Quick•Step® flooring?

Quick•Step® floors are sold through specialty retail shops. To find the dealer nearest you, click here.

5. I have kids, a dog and a lot of foot traffic in my home. How durable are Quick•Step® floors?

By passing a variety of rigorous performance tests to ensure durability, strength and overall quality, our floors have earned the North American Laminate Flooring Association (NALFA) Certification Seal. To learn more, visit NALFA.com. Additionally, an AC-rating measures how well a floor will resist damage from abrasion, impact, stains, household chemicals and burns. All Quick•Step® floors have achieved an AC-3 or AC-4 rating, meaning that they can withstand normal wear and tear associated with increased foot traffic in heavy residential or light commercial applications.

PREPARATION & INSTALLATION

Preparation & Installation

Expand All|Collapse All

1. Are Quick•Step® floors good for the bathroom? I understand it is a floating floor, but does that increase the risk of mold forming from water being trapped beneath the flooring?

Quick•Step® floors are fine in a bathroom. We suggest not using the styles with the beveled edge as it has certain precautions that need to be taken. Listed below is some information regarding the installation of our floors in wet areas. Wet areas would include but are not limited to; bathrooms, powder rooms, kitchens, mud rooms, foyers, and laundry rooms. Neither Quick•Step® flooring, nor the Quick•Step® accessories are recommended for extreme humidity applications such as in saunas or swimming pool areas.

Since prolonged water exposure could damage your laminate flooring, the following installation recommendations should be closely followed:

An expansion area of 5/16" – 3/8" must be provided around all vertical obstructions including walls, permanent cabinets, pipes etc.

All perimeter expansion areas must be completely filled in with the Quick•Step® Sealant Kit. When applying sealant, it is helpful to first apply a strip of masking tape parallel to and approximately 1/32" from the edge of the laminate. Then fill the expansion area with sealant, remove excess with a plastic scraper or putty knife, and remove tape. Let dry for 24 hours before exposure to water.

Maximum 26 ft (8 meter) lengths can be installed without a transition joint. Under each entrance door of the room, a transition joint must be installed.

Quick•Step® maintenance products should be used and Quick•Step® maintenance procedures should be followed for years of enjoyment of your Quick•Step® floors.

Wipe up spills immediately. Do not allow liquids to stand on your floor or stay in contact with any Quick•Step® accessory.

Information regarding our floor maintenance: Laminate flooring is virtually maintenance-free. Routine cleaning requires you only to vacuum, use a dust mop, or a slightly damp (not wet) mop and dry with a clean, white cotton cloth. The only product that you will need to use to clean your floor on a regular basis is Quick•Step® Quick Clean. With its smooth surface, Quick•Step® flooring cannot retain dust or dirt.

NEVER use a wax, polish, oil, or varnish coating on the floor. Do not use soap-based detergents, oil soaps, or one-step clean and shine type products, or any product that squirts liquid directly on the floor.

For dry maintenance, use a dust mop or vacuum cleaner. Avoid vacuum attachments with ‘beater bars’, which could damage your floor.

For damp maintenance: Apply diluted QS Quick Clean cleaning product or water lightly to dry, soft cloth (never directly to the floor), wipe over floor. (Never use other cleaning products or detergents!) This product cleans the floor very well and leaves a satin shine. Only use a WELL WRUNG OUT CLOTH. ALWAYS WIPE DRY IMMEDIATELY AFTER until no moisture is visible on the floor. If you do not wipe it dry, the Quick Clean product has virtually no effect.

WET MAINTENANCE IS ENTIRELY FORBIDDEN! Never wet mop or use wet or steam cleaners on your floor.

Remove stubborn stains carefully with Quick•Step® Force or a little acetone on a soft cloth. Never use steel wool, abrasive cleaners, or scouring powder, as they will scratch your floor.

2. Can I install Quick•Step® flooring myself or do I need to hire a local installer?

You can install Quick•Step® flooring yourself by following our Installation Instructions within our website. For more intricate floor designs contact your retailer for assistance.

MAINTENANCE & REPAIRS

Maintenance & Repairs

Expand All|Collapse All

1. Where can I buy Quick•Step® cleaners?

You can buy Quick•Step® cleaning products at any of our dealer locations. To find the dealer nearest you, click here.

2. How do I maintain Quick•Step® laminate floors?

The daily maintenance routine consists of removing dust and loose dirt. This can be done with dry cleaning. With the Quick•Step® maintenance set you can clean dry as well as slightly moist. When cleaning dry, the microfiber tissue collects all dirt effectively thanks to its special shape and material. For more intensive maintenance, a slightly moist clean is sufficient. For the slightly moist cleaning, the microfiber tissue is moistened with the water spray and a little Quick•Step® cleaning product, or you can use a well-wrung floor cloth. For cleaning floors with bevelled V-grooves, it is recommended to only clean dry because moist cleaning may cause the dirt to accumulate in the bevelled grooves and this will be difficult to remove. For this reason, you must always vacuum the floor first or clean with a dry microfiber tissue. Then use a slightly moist tissue if necessary. Always use a dry microfiber tissue to finish cleaning.

3. How do I clean my Quick•Step® floor?

All Quick•Step® floors are Anti-Static. Consequently, there is less attraction of dust which results in easy-clean surface. The closed surface of the floor does not allow bacteria to adhere. Therefore, Quick•Step® is the hygienic floor par excellence. To maintain the 25 year Quick•Step® Warranty, use the cleaning products available from Quick•Step®.

All Quick-Step flooring is manufactured in compliance with the California Air Resources Board's (CARB) Airborne Toxic Control Measure (ATCM) 93120 Title 17, California Code of Regulations Phase 2 standards. Our suppliers are audited, with samples randomly selected for testing by an independent Third Party Certifier approved by CARB. For additional information on formaldehyde and products manufactured prior to the establishment of CARB standards, click here.

A vast majority of Quick-Step products are manufactured in the United States, at our manufacturing facilities in North Carolina. A select few of our products are sourced by our manufacturing facilities located in Belgium. Regardless of manufacture location, all Quick-Step® laminate flooring complies with all industry and governmental standards.

4. WHICH QUICK-STEP PRODUCTS ARE SOURCED FROM MANUFACTURING FACILITIES IN BELGIUM?

The following Quick-Step products are sourced from our manufacturing facilities in Belgium. Although these products are not produced in the United States, they are still rigorously tested and comply with all U.S. industry and governmental standards.

Envique – Urban Concrete Oak Planks (IMUS1861)

Envique – Lineage Oak Planks (IMUS1853)

Envique – Summer Planks (IMUS1860)

Envique – Chateau Oak Planks (IMUS1850)

Envique – Maison Oak Planks (IMUS1849)

Envique – Tuxedo Pine Planks (IMUS1862)

Eligna – White Brushed Pine Planks (U1235)

Eligna – Dark Grey Varnished Oak Planks (U1305)

Eligna – Heritage Oak Planks (U1386)

Reclaimé – Heathered Oak Planks

Reclaimé – Flint Oak Planks

Reclaimé – Malted Tawny Oak

Reclaimé – Desert Oak Plank

Reclaimé – Mocha Oak

Reclaimé – White Wash Oak

Reclaimé – Manor Oak

Reclaimé – Old Town Oak

Reclaimé – Admiral Oak

Reclaimé – Tudor Oak

Reclaimé – French Country Oak

Reclaimé – Veranda Oak

Reclaimé – Castle Oak

5. ARE ANY QUICK-STEP FLOORING PRODUCTS MANUFACTURED IN CHINA?

No. We do not import products from China for sale by our Quick-Step brand.

6. ARE THERE ANY COMPONENTS IN YOUR PRODUCTS THAT ARE MADE IN CHINA?

No. We do not utilize Chinese produced components in our Quick-Step flooring.

7. IS FORMALDEHYDE FOUND IN QUICK-STEP FLOORS?

Formaldehyde is a naturally occurring substance in all wood products, formed by elements found in our environment like carbon, hydrogen and oxygen. While formaldehyde is naturally occurring, high levels can be harmful to humans. We do not add any urea formaldehyde during the manufacturing process for our products. And we follow exacting industry and governmental regulations regarding formaldehyde emissions. For additional information on formaldehyde, visit here.

8. WHY CAN'T YOU REMOVE ALL FORMALDEHYDE FROM YOUR PRODUCTS?

Formaldehyde is a naturally occurring substance in all natural wood products, so it cannot be completely removed from floors manufactured with wood components. No urea formaldehyde is added during the manufacturing process for our products. And we regularly check that our products are certified and in accordance with the California Air Resources Board's (CARB) Airborne Toxic Control Measure (ATCM) 93120 Title 17, California Code of Regulations and CARB Phase 2. These strict standards mean that our floors are safe for you and your family.

9. I UNDERSTAND THAT QUICK-STEP FLOORS ARE CARB PHASE 2 COMPLIANT. CAN YOU GIVE ME THE SPECIFIC FORMALDEHYDE CONTENT IN YOUR FLOORS?

All Quick-Step® laminate flooring complies with all industry and governmental standards. As such, Quick-Step brand laminate flooring is in full compliance with the California Air Resources Board (CARB) Airborne Toxic Control Measure (ATCM) 93120 Title 17 Phase II standards for formaldehyde. All of our sources for composite wood components have been tested by an independent, third party CARB-approved certifier and confirmed to meet the exacting standards of the state of California. We also regularly check our certifications to make sure they are updated and that all requirements are continuously being met. For more information on CARB standards, click here.

10. HOW DO WE KNOW THAT QUICK-STEP IS NOT INCORRECTLY LABELING PRODUCTS AS CARB PHASE 2 COMPLIANT, WHEN IN FACT THEY ARE NOT COMPLIANT?

Quick-Step brand laminate flooring is in full compliance with the California Air Resources Board (CARB) Airborne Toxic Control Measure (ATCM) 93120 Title 17 Phase II standards for formaldehyde. All of our sources for composite wood components have been tested by an independent, third party CARB-approved certifier and confirmed to meet the exacting standards of the state of California. We also regularly check our certifications to make sure they are updated and that all requirements are continuously being met.