$35

In order to be effective in today's competitive environment, professional service representatives must develop effective telephone skills. The TelePro Online Program is essential for anyone who interacts with internal or external customers over the telephone.Learn More>>

$179

Group 1 modules focus on improving the customer experience by improving the learner's ability to connect with the customer. This program is suitable for all reps as a base program and as the sole program for reps who have minimal need...Learn More>>

$35

Group 2 modules focus on those skills necessary for managing the call and are more suitable for those who must use the skills of listening, questioning and controlling the interaction to bring the call to a timely and appropriate response.Learn More>>