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Yesterday I was tasked with upgrading from an iPad2 to an iPad4, I thought no problems to be had here, back the old device up to the cloud, boot up the new one and pull the backup back down to this - and this all went well until Apple asked me to create an iCloud account so that notes could be backed up, bearing in mind I already had an iCloud account for everything else but it said that notes has to be backed up using an ....@icloud.com email account?!?! so I went ahead and did this as requested and everything seemed to go fine, got the backup working on the new iPad no issues.

Anyway this morning the user informed me that there was a second iPad in the household that used the same Apple ID (the original account which I thought was being used to backup to iCloud) which has now stopped working properly...

Under settings>iCloud I have checked what account the new device and the second device are using and they both have the original email address in not the new ....@iCloud.com address set here, which is how I want it to be setup but I don't know what is going on... I don't get why Apple had to be silly and create a new iCloud email account up to sync just notes?

Any help would me much appreciated because I don't quite understand what has gone on here...

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Under settings>iCloud I have checked what account the new device and the second device are using and they both have the original email address in not the new

Anyway this morning the user informed me that there was a second iPad in the household that used the same Apple ID

From the error you are getting, it sounds like they want you to use one icloud address for one device and the other for the new device. I don't know why you cannot use the same one for both, but that is what it sounds like to me.

I have since removed the iCloud account from the iPad and the existing Apple ID altogether as it seems pretty pointless at this moment in time as we use exchange for email and the rest of the iPad is being backed up via iCloud but using the users personal email address (same account linked to her Apple ID). It all seems very confusing and I'm not sure why Apple have gone about it this way but I will report back on Monday to see if this has fixed the issue...

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