Sunday, April 09, 2017

Amazon Connect – Cloud-Based Contact Center"Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required. There are no up-front payments or long-term commitments and no infrastructure to manage with Amazon Connect; customers pay by the minute for Amazon Connect usage plus any associated telephony services."

"Small Basic combines a friendly environment with a very simple language and a rich and engaging set of libraries to make your programs and games pop. In a matter of few lines of code, you will be well on your way to creating your very own game!"

"Windows apps should be as fast and as easy to install and update as apps like Google Chrome. From an app developer's side, it should be really straightforward to create an installer for my app, and publish updates to it, without having to jump through insane hoops."

"A Laptop With the Heart of a Smartphone""Just slightly longer than a credit card at 95mm x 55mm x 5mm, the Intel Compute Card is a fully self-contained computer that includes a CPU and GPU, RAM, storage and wireless connectivity."NexDock: The World’s Most Affordable Laptop | Indiegogo

The simplest and most efficient way to scale and deploy SaaS platform are microservices functions.
Internally they are usually based on some variation of containers.

Demand for "hybrid cloud", that includes running subset of "cloud" features on premise or on remote location produced "cloud appliances" like AWS Snowball and Azure Stack.
One of services that are being added to those appliances are cloud functions.

The design approach from Amazon and Microsoft is different, reflecting their background.
Microsoft provides and manages software and working with select hardware partners.
Amazon sells real appliance, almost like a Kindle tablet reader just much bigger.