HP Hardware Support Offsite Return Services offer high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes offsite repair or replacement, materials and parts, labor, and the cost of the return shipment. "HP offers service levels with different shipment options to the HP designated repair center, as detailed below. Some service levels are also available with optional service features such as accidental damage protection or defective media retention."

Service Information

Product Support:

HP Slate 500 Tablet PC

Provided Support: Repair

Response Time: ( Same Day ) - Phone Support

Service Availability: 9 Hours/Day x 5 Days/Week Phone Support

Service Description: 9x5 Same Day

Service Details:

Remote problem diagnosis and telephone support

Repair at HP designated repair center (materials and parts included)

Return shipment of functional unit back to your location

Flexible shipment options to HP designated repair center

When experiencing a problem, the customer must first place a call to a designated support telephone number

If HP determines that the problem cannot be resolved remotely, HP will direct the Customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support

An HP authorized courier will return the repaired or replaced product to the customer's location

Return shipment will be by ground transportation and usually takes between 3 and 7 business days

Service requests must be received before 12:00 pm local time to activate same-day pickup

All other calls will be scheduled for next-business-day pickup

Service Duration: 3 Year

General Information

Service Name: Care Pack PickUpReturn Service with Accidental Damage Protection