Show Off Your Work with Powerful Content Experiments

SmartTEST is designed to help knowledge base administrators prove out their work and justify the investment in the company’s knowledge base. Proving that a new or revised knowledge base page will perform better can be problematic – without real data to substantiate their work, administrators’ expertise can become highly subjective. SmartTEST demonstrates improvements with quantitative test data.

Easy to Set-up, Customizable and Fully-Automated

SmartTEST experiments are easy to set-up, customize and automate. Once the experiment is set up, SmartTEST can be automated and will run in the background without any need for supervision or disruption to the user experience.

Collect Hard Data to Justify Knowledge Base Performance

SmartTEST experiments provide an in-depth analysis of on-page user behavior. This hard data allows administrators to understand why users prefer one version of a knowledge base page over the other. With quantitative results to support their work, administrators can substantiate ongoing projects and justify future investments in their knowledge base. Experiments allow administrators to compare and analyze:

Call-to-action/user actions

Subject lines, key phrases and tagging

Article layout, length and style

Average time on page

Page scrolling

Page entrance/exit activity

Survey statistics & comments

Setting up a SmartTEST Experiment

SmartTEST experiments are a powerful tool in the hands of a knowledge base administrator. To learn how experiments are set up, please visit the Use Cases overview page.

Solutions

About Safeharbor

Safeharbor is now part of Enghouse Interactive - developer of world’s most comprehensive portfolio of call center solutions. Safeharbor delivers cutting-edge community forums and knowledge base software. Safeharbor also provides a full range of knowledge base management services and contact center solutions. Easily manage support content and improve customer service.