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Hany Mokhtar Sayed is a renowned thought leader in the areas of Customer Experience & Marketing spanning more than 18 years in Banking, Telecom, Gov. & IT industries. Mr. Sayed comes on the executive level as one of customer experience gurus whereas he has worked with top world class companies; Mobile operators, Service providers, and renowned consultancy firms across the customer value chain. He as well comes with diversity of “on the ground” empirical expertise and successful execution with noteable results in areas of; Customer Experience transformation, Strategy & Marketing (planning and management) , Propositions & Products development, Processes re-engineering, and Customer support Models. Hany is currently the Director of customer experience for Zain SA and has been heading both the commercial support & customer excellence function for Mobily leading the Marketing, Customer experience, Loyalty & Retention and Business Development functions.