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16th Jan 2018

CEGA all set for winter sports claims

The programme, an annual event in our training calendar, ensures that staff know about everything from the location of popular winter sports resorts and the nature of sports injuries, to the cover available from specific winter sports policies and the intricacies of the winter claims journey.

Interactive tasks are central to the training exercise, and include a quiz, games and even time spent on crutches, to enable teams to fully empathise with customers in their hour of need overseas.

“The aim of the programme is to ensure that all levels of staff are competent in the specifics of winter sports,” says Danielle Collings, claims trainer for CEGA. “It enables staff to offer the very best service to our customers, whilst containing costs efficiently for our insurer clients - whatever the nature of a claim.”

Common winter sports injuries include sprains, strains, dislocations, and fractures. CEGA’s in-house medical staff and multilingual teams will be supporting customers 24/7 – wherever they are in the world.

If you’re setting off on a winter sports holiday abroad, read our guide to staying safe - before you go: http://bit.ly/2hOBX6H

We’ve seen continuing fallout from the World Trade Centre attacks causing volatility, conflict, kidnapping and terrorism in Afghanistan and Iraq. And, as individuals become more widely prepared to kill themselves for their cause, we’ve seen the threat of terrorism draw closer to UK shores.

Employers should look to specialist third party providers for integrated pre-deployment services that encompass everything from basic security awareness e-learning, employee route recommendations and detailed journey plans, to information on location-specific medical care and the prevalence of terrorism, civil unrest or piracy. Employees should, where relevant, be trained to cope in challenging environments.

No doubt you’ll already have security and medical assistance in place - but will your providers have experience of collaborating with each other? Will they be able to provide a streamlined response that locates your employee and sees him or her transported to hospital safely, in the small window of opportunity that’s available?

A disease linked to the Zika virus in the Americas and other countries presents a global public health emergency. Pregnant women in particular are advised not to travel to areas where there are current outbreaks of the virus.

CEGA is directing customers planning a trip to the Americas or other locations to our pre-travel risk management services and is also communicating important advice about the virus from the World Health Organisation and Foreign Office.

In the meantime, our multilingual teams of assistance, medical and travel experts are ready and waiting to help individuals adversely affected by the virus - drawing on our 40 years’ experience and trusted network of partners all over the Americas and beyond.

For the most recent updates we recommend you refer to the following websites: