Setting a "Holiday Eligibility Window"

Aaron Knight

May 14, 2020 00:42

Returnly provides the flexibility to your shoppers of benefitting from an extended return eligibility window during the holidays! Now you can give your shoppers more days to initiate a return during the holiday season.

How the "Holiday Eligibility Window" works:Like the default eligibility window, the "Holiday Eligibility Window" determines the number of days a shopper has to initiate a return, but allows you to set the dates for when this extended window is in effect.

Let’s say for example that the start and end dates of your holiday season are 12/1/2019 and 12/31/2019, and your holiday return eligibility window is 60 calendar days, while your typical eligibility window is 30 calendar days. This policy setting will give your shoppers 60 calendar days to initiate a return for orders fulfilled between 12/1/2019 and 12/31/2019. For all orders outside of this timeframe, shoppers will still have 30 calendar days to initiate a return.

How to set the "Holiday Eligibility Window":

While logged into your dashboard:

Navigate to the Returns Policy section.

Locate the "Holiday Eligibility Window" fields.

Set your desired "Start Date," "End Date," and "Days" (the eligibility window for orders fulfilled between those two dates).

Click the "Save" button.

Your policy will be applied immediately, effective for the defined dates (including retroactively, where applicable).