"08.12.2016 10:11:01" [] EONhelp @mgprobyn Hey there Michael if you call SMART on 03453665975, then they should be able to get this all sorted today :) ^AJ @mgprobyn Hey there Michael if you call SMART on 03453665975, then they should be able to get this all sorted today :) ^AJ
"08.12.2016 10:09:46" [] EONhelp @ItsAllWaldo Hey Waleed, oh dear. Do you know what account and property they are chasing you for? You'll need to contact LCS about this ^ME @ItsAllWaldo Hey Waleed, oh dear. Do you know what account and property they are chasing you for? You'll need to contact LCS about this ^ME
"08.12.2016 10:05:33" [] EONhelp @matthewjdale hey there MJDale glad everything is sorted! Please DM your acc no and D.o.B I'll pass on the well done :) ^ME @matthewjdale hey there MJDale glad everything is sorted! Please DM your acc no and D.o.B I'll pass on the well done :) ^ME
"08.12.2016 09:58:48" [] EONhelp @Dave_Saul Hey there Dave, oh dear. Have you had an estimated bill? Do you have a prepay meter? Do you have a Smart Meter? ^ME @Dave_Saul Hey there Dave, oh dear. Have you had an estimated bill? Do you have a prepay meter? Do you have a Smart Meter? ^ME
"08.12.2016 09:39:35" [] EONhelp @dariOS_f Hi Dario, hope the move went well. Pls fill in our moving in form https://t.co/xZgp55PnSi, we'll update the account for you :-) ^R @dariOS_f Hi Dario, hope the move went well. Pls fill in our moving in form https://t.co/xZgp55PnSi, we'll update the account for you :-) ^R
"08.12.2016 09:34:13" [] EONhelp @AliZora Hi Aliie, please DM me your details and I'll get the account closed down for you. Don't forget the new address for the vouchers ^R @AliZora Hi Aliie, please DM me your details and I'll get the account closed down for you. Don't forget the new address for the vouchers ^R
"08.12.2016 09:19:32" [] EONhelp @chrispwilson01 Thanks @wpduk @chrispwilson01 Thanks @wpduk
"08.12.2016 09:18:43" [] EONhelp @maximoose94 Hey Moose, it'll head to your bank account 10 working days later. Have you had your FIT Statement yet? :) ^ME @maximoose94 Hey Moose, it'll head to your bank account 10 working days later. Have you had your FIT Statement yet? :) ^ME
"08.12.2016 09:17:19" [] EONhelp @jayne_jayney Hi JJ I'm sorry we've not resolved your complaint yet, please DM me your acc no and D.o.B and I'll chase this up ^ME @jayne_jayney Hi JJ I'm sorry we've not resolved your complaint yet, please DM me your acc no and D.o.B and I'll chase this up ^ME
"08.12.2016 09:13:08" [] EONhelp @jwickhyoung Sorry to see you go. Have you received your Final bill yet? How did you pay your bills, Direct Debit? ^Ja @jwickhyoung Sorry to see you go. Have you received your Final bill yet? How did you pay your bills, Direct Debit? ^Ja
"08.12.2016 09:03:18" [] EONhelp @ProfoundryCo Thanks Col, that's very strange. If you give our team a call on 0345 366 5973 open till 8 they can look into it for you ^ME @ProfoundryCo Thanks Col, that's very strange. If you give our team a call on 0345 366 5973 open till 8 they can look into it for you ^ME
"07.12.2016 19:49:12" [] EONhelp @cuentaconsulta We review DD's twice a year. We would like you to give us meter readings regularly. Once a month is great! :) Thanks ^AI @cuentaconsulta We review DD's twice a year. We would like you to give us meter readings regularly. Once a month is great! :) Thanks ^AI
"07.12.2016 19:38:57" [] EONhelp @Johns1784 of birth and email address. I'll then be able to look into this further for you and record a complaint on your account ^NM @Johns1784 of birth and email address. I'll then be able to look into this further for you and record a complaint on your account ^NM
"07.12.2016 19:38:29" [] EONhelp @Johns1784 Hi Charlene, Nat here :) I'm sorry to hear you're unhappy with our service :( Please DM me your address, telephone number, date @Johns1784 Hi Charlene, Nat here :) I'm sorry to hear you're unhappy with our service :( Please DM me your address, telephone number, date
"07.12.2016 19:33:13" [] EONhelp @gems_view Hi Gem! You can call us on 0345 052 0000. Thanks :) ^AI @gems_view Hi Gem! You can call us on 0345 052 0000. Thanks :) ^AI
"07.12.2016 19:27:54" [] EONhelp @Kaz83Smith Hi Karen! Please DM us your account number and D.O.B and we'll get this sorted. Thanks ^AI @Kaz83Smith Hi Karen! Please DM us your account number and D.O.B and we'll get this sorted. Thanks ^AI
"07.12.2016 19:03:59" [] EONhelp @Michael_Bayliss Hi Michael! Please can you DM us your account number and D.O.B so we can look into this? Thanks ^AI @Michael_Bayliss Hi Michael! Please can you DM us your account number and D.O.B so we can look into this? Thanks ^AI
"07.12.2016 18:33:38" [] EONhelp @NigelCavey You'll need to log into your account online and choose 'Find our best deal for you' from the options on the left. Thanks ^AI @NigelCavey You'll need to log into your account online and choose 'Find our best deal for you' from the options on the left. Thanks ^AI
"07.12.2016 17:58:05" [] EONhelp @NigelCavey Working ok this end https://t.co/bg84dpKgOl ^AJ @NigelCavey Working ok this end https://t.co/bg84dpKgOl ^AJ
"07.12.2016 17:39:25" [] EONhelp @AliZora Let me put you through to our home-moves team, and they can close it all down this end. Don't want you worrying ^AJ @AliZora Let me put you through to our home-moves team, and they can close it all down this end. Don't want you worrying ^AJ
"07.12.2016 17:38:43" [] EONhelp @NigelCavey Hi Nigel our tariff page is back up and running now :) ^AJ @NigelCavey Hi Nigel our tariff page is back up and running now :) ^AJ
"07.12.2016 17:23:27" [] EONhelp @NigelCavey Credit like a bill or prepayment as in top up :) ^SL @NigelCavey Credit like a bill or prepayment as in top up :) ^SL
"07.12.2016 17:07:26" [] EONhelp @PlymouthanProud Hey Andrew what's going on? ^AJ @PlymouthanProud Hey Andrew what's going on? ^AJ
"07.12.2016 17:02:09" [] EONhelp @itsfar2bright Hey there address is E.ON Energy Solutions PO Box 7750 Nottingham NG1 6WR ^AJ @itsfar2bright Hey there address is E.ON Energy Solutions PO Box 7750 Nottingham NG1 6WR ^AJ
"07.12.2016 16:59:24" [] EONhelp @AliZora No problem when we close down your account, we can send what we need to..to the new address :) ^AJ @AliZora No problem when we close down your account, we can send what we need to..to the new address :) ^AJ
"07.12.2016 16:56:51" [] EONhelp @melissaroseoxx Okay then, please can you DM me the following D.O.B, Phone Number, Email, Full Address and Postcode ^AN @melissaroseoxx Okay then, please can you DM me the following D.O.B, Phone Number, Email, Full Address and Postcode ^AN
"07.12.2016 16:50:34" [] EONhelp @Hulsey82 They will get it sorted out mike. Sorry that I can't help you more with this today ^AJ @Hulsey82 They will get it sorted out mike. Sorry that I can't help you more with this today ^AJ
"07.12.2016 16:40:13" [] EONhelp @ezpenrith Hey Erica sorry to hear you can't find a new best deal for you :( wish I could offer you more ^AJ @ezpenrith Hey Erica sorry to hear you can't find a new best deal for you :( wish I could offer you more ^AJ
"07.12.2016 16:28:57" [] EONhelp @WallaceGJ Hi, Amy here. Oh that is unusual! Please can you DM me the following D.O.B, Phone Number, Email, Full Address and Postcode ^AN @WallaceGJ Hi, Amy here. Oh that is unusual! Please can you DM me the following D.O.B, Phone Number, Email, Full Address and Postcode ^AN
"07.12.2016 16:27:15" [] EONhelp @melissaroseoxx Hi Regina, Amy here. Sorry about that! Do you leave your gas card in the meter? ^AN @melissaroseoxx Hi Regina, Amy here. Sorry about that! Do you leave your gas card in the meter? ^AN
"07.12.2016 15:51:34" [] EONhelp @stevie1clayton Looks like a slot fault Steven, I have sent you a DM on what can be done :) ^BD @stevie1clayton Looks like a slot fault Steven, I have sent you a DM on what can be done :) ^BD
"07.12.2016 15:50:11" [] EONhelp @yorkshirepique Hi Stephen, I'm Stacey :) I'm sorry that you have a bill. Could you please DM your old full address, DOB and email address? @yorkshirepique Hi Stephen, I'm Stacey :) I'm sorry that you have a bill. Could you please DM your old full address, DOB and email address?
"07.12.2016 15:48:58" [] EONhelp @NigelCavey Hi Nigel, I'm Stacey. I'm sorry that our switch page isn't working :( What type of meters are your property? Thanks @NigelCavey Hi Nigel, I'm Stacey. I'm sorry that our switch page isn't working :( What type of meters are your property? Thanks
"07.12.2016 15:41:32" [] EONhelp @stevie1clayton Ok Steven, If you put the card in the wrong way does it beep and give an error message then? ^BD @stevie1clayton Ok Steven, If you put the card in the wrong way does it beep and give an error message then? ^BD
"07.12.2016 15:38:58" [] EONhelp @Dreams_Screams Sorry to hear that you are un-happy with us Clare. ^AJ @Dreams_Screams Sorry to hear that you are un-happy with us Clare. ^AJ
"07.12.2016 15:36:50" [] EONhelp @Johns1784 ...with the meter itself ^SL @Johns1784 ...with the meter itself ^SL
"07.12.2016 15:36:42" [] EONhelp @Johns1784 That's your storage heaters Charlene, you'd need to contact an electrical engineer to have them re-programmed, we only deal ... @Johns1784 That's your storage heaters Charlene, you'd need to contact an electrical engineer to have them re-programmed, we only deal ...
"07.12.2016 15:30:54" [] EONhelp @stevie1clayton Oh Dear :-( When you say its not reading it, does the screen light up when you put it in or does the meter beep at all? ^BD @stevie1clayton Oh Dear :-( When you say its not reading it, does the screen light up when you put it in or does the meter beep at all? ^BD
"07.12.2016 15:26:26" [] EONhelp @J_Sm Hi Jamie, sorry for the delay. I'm going to DM you for some more details. ^LC @J_Sm Hi Jamie, sorry for the delay. I'm going to DM you for some more details. ^LC
"07.12.2016 15:23:54" [] EONhelp @scully161280 Hi David I have emailed your complaints manager for you. Hopefully they will be in-touch soon for you :) ^AJ @scully161280 Hi David I have emailed your complaints manager for you. Hopefully they will be in-touch soon for you :) ^AJ
"07.12.2016 15:13:10" [] EONhelp @ToonArmySun Hey Chris just had one message that says done :) is everything OK? what is your account query? ^AJ @ToonArmySun Hey Chris just had one message that says done :) is everything OK? what is your account query? ^AJ
"07.12.2016 15:10:46" [] EONhelp @beardymoss That's great! :) I'm glad they called you. ^AP @beardymoss That's great! :) I'm glad they called you. ^AP
"07.12.2016 15:02:34" [] EONhelp @stevie1clayton Hi Steven, Brendan here from prepayment :) I'm sorry it's not yet been sorted, Have you had an error message on your meter? @stevie1clayton Hi Steven, Brendan here from prepayment :) I'm sorry it's not yet been sorted, Have you had an error message on your meter?
"07.12.2016 15:00:04" [] EONhelp @davenewby2010 No need to thank me, that's why I'm here :) ^AJ @davenewby2010 No need to thank me, that's why I'm here :) ^AJ
"07.12.2016 14:50:19" [] EONhelp @beardymoss Hi Rob, Adil here! :) I'm sorry about the poor customer experience you've had. Did the resolution team call you ? ^AP @beardymoss Hi Rob, Adil here! :) I'm sorry about the poor customer experience you've had. Did the resolution team call you ? ^AP
"07.12.2016 14:41:39" [] EONhelp @Johns1784 ...the day when you're on Economy 7. @Johns1784 ...the day when you're on Economy 7.
"07.12.2016 14:41:31" [] EONhelp @Johns1784 Hi Charlene, I'm Stacey. I'm sorry that you're unhappy with your tariff :( You'd still be able to use electricity throughout ... @Johns1784 Hi Charlene, I'm Stacey. I'm sorry that you're unhappy with your tariff :( You'd still be able to use electricity throughout ...
"07.12.2016 14:32:12" [] EONhelp @Dreams_Screams Hi Clare Brendan here :) You can try out The Large Supplier of the year 2017 https://t.co/bg84dpKgOl B-) @Dreams_Screams Hi Clare Brendan here :) You can try out The Large Supplier of the year 2017 https://t.co/bg84dpKgOl B-)
"07.12.2016 14:30:34" [] EONhelp @Kaz83Smith Because you have requested this back so much, we have to check that the meter reads have no moved ^AJ @Kaz83Smith Because you have requested this back so much, we have to check that the meter reads have no moved ^AJ
"07.12.2016 14:29:16" [] EONhelp @MellissaColey Hi Mellissa. Sorry about that! Please can you DM me the following D.O.B, Phone Number, Email, Full Address and Postcode ^AN @MellissaColey Hi Mellissa. Sorry about that! Please can you DM me the following D.O.B, Phone Number, Email, Full Address and Postcode ^AN
"07.12.2016 14:27:29" [] EONhelp @briankillick Hi Brian, Amy here. We're very busy, not ignoring you. You will need to contact the Ombudsmen if your complaint is deadlocked. @briankillick Hi Brian, Amy here. We're very busy, not ignoring you. You will need to contact the Ombudsmen if your complaint is deadlocked.
"07.12.2016 14:26:37" [] EONhelp @Hulsey82 Hey Mike sorry to hear that :( new connections are the only team that can sort this for you sadly. They working on it? ^AJ @Hulsey82 Hey Mike sorry to hear that :( new connections are the only team that can sort this for you sadly. They working on it? ^AJ
"07.12.2016 14:23:20" [] EONhelp @Kaz83Smith Hey Karen can you take a picture of the meter for me, Just need to check it is all OK? ^AJ @Kaz83Smith Hey Karen can you take a picture of the meter for me, Just need to check it is all OK? ^AJ
"07.12.2016 14:21:08" [] EONhelp @davenewby2010 Hey Dave you can ring us on the number under billing. Number is 03450599905 ^AJ @davenewby2010 Hey Dave you can ring us on the number under billing. Number is 03450599905 ^AJ
"07.12.2016 14:19:05" [] EONhelp @jon_denning Hey Jon sorry to hear this :( I can feed this back to the fleet team for you.Can you DM me account number and DOB. ^AJ @jon_denning Hey Jon sorry to hear this :( I can feed this back to the fleet team for you.Can you DM me account number and DOB. ^AJ
"07.12.2016 14:16:40" [] EONhelp @barbs_paul It's an industry wide process that every energy supplier has to follow. There is no way of speeding this up ^AJ @barbs_paul It's an industry wide process that every energy supplier has to follow. There is no way of speeding this up ^AJ
"07.12.2016 14:14:11" [] EONhelp @kieronmcnab ..2/2 back after that bill has been sent. You have a little more time to wait Kieron :) ^AJ @kieronmcnab ..2/2 back after that bill has been sent. You have a little more time to wait Kieron :) ^AJ
"07.12.2016 14:14:10" [] EONhelp @aliiiCex Hi Alice, I’ll need to DM you first so you can reply. I’ll send 1 over now :-) ^LC @aliiiCex Hi Alice, I’ll need to DM you first so you can reply. I’ll send 1 over now :-) ^LC
"07.12.2016 14:13:40" [] EONhelp @kieronmcnab It takes around 17 days to change supplier, and then up to 32 days after that to get final bill. Any credit will be given..1/2 @kieronmcnab It takes around 17 days to change supplier, and then up to 32 days after that to get final bill. Any credit will be given..1/2
"07.12.2016 14:08:50" [] EONhelp @hollyydollyyxox Hi Holly. Sorry for the delay. I’m going to send you a DM to get some more info to look in to your account. ^LC @hollyydollyyxox Hi Holly. Sorry for the delay. I’m going to send you a DM to get some more info to look in to your account. ^LC
"07.12.2016 14:07:38" [] EONhelp @Northwich115 Hey Thomas sorry you can't seem to find a new best deal with us :( wish I could offer you more, but sadly I can't ^AJ @Northwich115 Hey Thomas sorry you can't seem to find a new best deal with us :( wish I could offer you more, but sadly I can't ^AJ
"07.12.2016 14:07:20" [] EONhelp @Suescarg Could you please DM me your account number Date of Birth and correct full address please? :) ^Ja @Suescarg Could you please DM me your account number Date of Birth and correct full address please? :) ^Ja
"07.12.2016 14:03:26" [] EONhelp @trickyricky75 Hey Rick takes around 17 days to change supplier, and then up to 32 days after that to get final bill. Credit will be..1/2 @trickyricky75 Hey Rick takes around 17 days to change supplier, and then up to 32 days after that to get final bill. Credit will be..1/2
"07.12.2016 13:59:55" [] EONhelp @kieronmcnab Hey Kieron quick question, have you changed supplier, moved house, or just requested some money back? ^AJ @kieronmcnab Hey Kieron quick question, have you changed supplier, moved house, or just requested some money back? ^AJ
"07.12.2016 13:59:01" [] EONhelp @meeshhh__ Hi Amy here. Sorry about your meter! Please can you DM me the following D.O.B, Phone Number, Email, Full Address and Postcode ^AN @meeshhh__ Hi Amy here. Sorry about your meter! Please can you DM me the following D.O.B, Phone Number, Email, Full Address and Postcode ^AN
"07.12.2016 13:51:03" [] EONhelp @davenewby2010 Hey Dave sorry you having problems with this. All numbers are here https://t.co/owO8VElZNX ^AJ @davenewby2010 Hey Dave sorry you having problems with this. All numbers are here https://t.co/owO8VElZNX ^AJ
"07.12.2016 13:37:40" [] EONhelp @Suescarg Ahh OK! Not to worry. We can get that done. Have you had new meters fitted? How has this came about? ^Ja @Suescarg Ahh OK! Not to worry. We can get that done. Have you had new meters fitted? How has this came about? ^Ja
"07.12.2016 13:30:35" [] EONhelp @cuentaconsulta Hey Ann we are updating our site,this will be working by the end of today. ^AJ @cuentaconsulta Hey Ann we are updating our site,this will be working by the end of today. ^AJ
"07.12.2016 13:22:00" [] EONhelp @Kaz83Smith Have you ever been told about having the meter disconnected? I think that would be much easier for you :) ^AJ @Kaz83Smith Have you ever been told about having the meter disconnected? I think that would be much easier for you :) ^AJ
"07.12.2016 12:42:03" [] EONhelp @DarrenHaken Hi Darren, I'm sorry about the long wait times in getting through. You can also sign up online :) : https://t.co/O8mzKp6a2F @DarrenHaken Hi Darren, I'm sorry about the long wait times in getting through. You can also sign up online :) : https://t.co/O8mzKp6a2F
"07.12.2016 12:24:13" [] EONhelp @scully161280 If you would like me to email your complaints manager, then please DM me account number and date of birth ^AJ @scully161280 If you would like me to email your complaints manager, then please DM me account number and date of birth ^AJ
"07.12.2016 12:23:16" [] EONhelp @ann_marlow Hey Ann no times have been given :( they are updating the site at the moment. ^AJ @ann_marlow Hey Ann no times have been given :( they are updating the site at the moment. ^AJ
"07.12.2016 12:21:22" [] EONhelp @scully161280 Hi David as advised we have no call back service, as we are an online team. I can email your compalints manager for you^AJ @scully161280 Hi David as advised we have no call back service, as we are an online team. I can email your compalints manager for you^AJ
"07.12.2016 12:19:18" [] EONhelp @scully161280 Hi David as advised we have no call back service, as we are an online team. I can email your compalints manager for you^AJ @scully161280 Hi David as advised we have no call back service, as we are an online team. I can email your compalints manager for you^AJ
"07.12.2016 12:13:41" [] EONhelp @scully161280 If you have an open complaint on the account, then you will need to speak to your complaints manager about this ^AJ @scully161280 If you have an open complaint on the account, then you will need to speak to your complaints manager about this ^AJ
"07.12.2016 12:11:17" [] EONhelp @barbs_paul As advised Paul there is that 42 days time frame, has it been that long yet? If no then can't chase ^AJ @barbs_paul As advised Paul there is that 42 days time frame, has it been that long yet? If no then can't chase ^AJ
"07.12.2016 11:59:00" [] EONhelp @scully161280 Have you called the team to ask what happened? we would not know from this end sadly ^AJ @scully161280 Have you called the team to ask what happened? we would not know from this end sadly ^AJ
"07.12.2016 11:57:32" [] EONhelp @Andy_B_86 Hi, Dan here i've DM'd you back Thanks @Andy_B_86 Hi, Dan here i've DM'd you back Thanks
"07.12.2016 11:57:11" [] EONhelp @Andy_B_86 Hi, Dan here i've DM'd you back Thanks @Andy_B_86 Hi, Dan here i've DM'd you back Thanks
"07.12.2016 11:55:20" [] EONhelp @scully161280 I have read about the apointment people not turning up, what has the team said about this? all sorted? ^AJ @scully161280 I have read about the apointment people not turning up, what has the team said about this? all sorted? ^AJ
"07.12.2016 11:47:23" [] EONhelp @BrigAyd Hi Jill, I'll send these over to you shortly thank you :-) ^DM @BrigAyd Hi Jill, I'll send these over to you shortly thank you :-) ^DM
"07.12.2016 11:43:04" [] EONhelp @scully161280 Hi David what is your account query today? ^AJ @scully161280 Hi David what is your account query today? ^AJ
"07.12.2016 11:19:43" [] EONhelp @HelenDa86075885 Hi Helen if you are following us, you just need to send us a private message. If can't do this you will need to call :( ^AJ @HelenDa86075885 Hi Helen if you are following us, you just need to send us a private message. If can't do this you will need to call :( ^AJ
"07.12.2016 11:17:20" [] EONhelp @LukeGreenwood91 Can you send me a Direct Message? I'll get this sorted for you today! :-) Thanks. Jack. (2/2) @LukeGreenwood91 Can you send me a Direct Message? I'll get this sorted for you today! :-) Thanks. Jack. (2/2)
"07.12.2016 11:17:15" [] EONhelp @ScottyC_NZ .. pic you sent does say what tariffs the rewards are offered on. ^AJ @ScottyC_NZ .. pic you sent does say what tariffs the rewards are offered on. ^AJ
"07.12.2016 11:16:51" [] EONhelp @LukeGreenwood91 Hi Luke, you're speaking to Jack. I'm really sorry that you're having trouble getting a refund (1/2) @LukeGreenwood91 Hi Luke, you're speaking to Jack. I'm really sorry that you're having trouble getting a refund (1/2)
"07.12.2016 11:16:35" [] EONhelp @ScottyC_NZ Hi Scotty that tariff was only available through 3rd party site, and did say no rewards would be given with that tariff. The... @ScottyC_NZ Hi Scotty that tariff was only available through 3rd party site, and did say no rewards would be given with that tariff. The...
"07.12.2016 11:15:58" [] EONhelp @hlr__x Can you send me a direct message please? I'll help you get a new gas card today! :-) Thanks, Jack. (2/2) @hlr__x Can you send me a direct message please? I'll help you get a new gas card today! :-) Thanks, Jack. (2/2)
"07.12.2016 11:15:26" [] EONhelp @Hulsey82 Hi Mike, sorry you're on hold :( Our different numbers have different wait times. What's your query today? I can help here :)^ME @Hulsey82 Hi Mike, sorry you're on hold :( Our different numbers have different wait times. What's your query today? I can help here :)^ME
"07.12.2016 11:15:25" [] EONhelp @hlr__x Hi! Thanks for getting in touch. I'm really sorry that we've been slow in getting back to you, we're very busy at the moment (1/2) @hlr__x Hi! Thanks for getting in touch. I'm really sorry that we've been slow in getting back to you, we're very busy at the moment (1/2)
"07.12.2016 11:12:48" [] EONhelp @Kaz83Smith Hi Karen before I do this, can I just check why no gas is being used at the house? ^AJ @Kaz83Smith Hi Karen before I do this, can I just check why no gas is being used at the house? ^AJ
"07.12.2016 10:58:04" [] EONhelp @HelenDa86075885 Helen are you getting my replies to you? ^AJ @HelenDa86075885 Helen are you getting my replies to you? ^AJ
"07.12.2016 10:57:12" [] EONhelp @ScottyC_NZ What tariff did you sign up too? Did you opt in to get the rewards? ^AJ @ScottyC_NZ What tariff did you sign up too? Did you opt in to get the rewards? ^AJ
"07.12.2016 10:50:55" [] EONhelp @Andy_B_86 Hi Andy, I've not got your DM :( ^ME @Andy_B_86 Hi Andy, I've not got your DM :( ^ME
"07.12.2016 10:49:41" [] EONhelp @marvgeorge70 We had extreme technical issues that got resolved saturady evening, we had no access to anything even live chat sorted now ^BD @marvgeorge70 We had extreme technical issues that got resolved saturady evening, we had no access to anything even live chat sorted now ^BD
"07.12.2016 10:33:28" [] EONhelp @historytart Hahahaha he must think your like letters :) they will be with you again soon. Have a great day ^AJ @historytart Hahahaha he must think your like letters :) they will be with you again soon. Have a great day ^AJ
"07.12.2016 10:30:29" [] EONhelp @JoanneBlythe3 ..2.2 our resolutiuon review team. Sadly I can't offer you the payment, if the scheme has now closed. ^AJ @JoanneBlythe3 ..2.2 our resolutiuon review team. Sadly I can't offer you the payment, if the scheme has now closed. ^AJ
"07.12.2016 10:29:54" [] EONhelp @JoanneBlythe3 By all means Joanne if you DM me your account number I will raise a compalint on the account, and pass you through to..1/2 @JoanneBlythe3 By all means Joanne if you DM me your account number I will raise a compalint on the account, and pass you through to..1/2
"07.12.2016 10:28:10" [] EONhelp @tc_dunlop Hi Tracey-clare, Brendan here :-) I'm sorry you're leaving us, just see how you go and remember we will have you back anytime. :) @tc_dunlop Hi Tracey-clare, Brendan here :-) I'm sorry you're leaving us, just see how you go and remember we will have you back anytime. :)
"07.12.2016 10:21:12" [] EONhelp @JoanneBlythe3 ..2/2 anymore applications. It has now all closed for this years payment. ^AJ @JoanneBlythe3 ..2/2 anymore applications. It has now all closed for this years payment. ^AJ
"07.12.2016 10:20:50" [] EONhelp @JoanneBlythe3 Hey Joanne this is a goverment and DWP led scheme. It has been on the website since the summer. Sorry that we can't take .1/2 @JoanneBlythe3 Hey Joanne this is a goverment and DWP led scheme. It has been on the website since the summer. Sorry that we can't take .1/2
"07.12.2016 10:14:21" [] EONhelp @historytart Thanks Sam, requested that team investigate, and try to re-send them out. You'll need to sign for them this time around.^AJ @historytart Thanks Sam, requested that team investigate, and try to re-send them out. You'll need to sign for them this time around.^AJ
"07.12.2016 10:08:42" [] EONhelp @nigelrpage You need to discuss this with the Ombudsman Liaison Team Nigel. Thanks ^ME @nigelrpage You need to discuss this with the Ombudsman Liaison Team Nigel. Thanks ^ME
"07.12.2016 10:03:37" [] EONhelp @stevie1clayton Just to confirm do you have a pre-payment meter Steven? If so I can pass you to our specialists. ^Ja @stevie1clayton Just to confirm do you have a pre-payment meter Steven? If so I can pass you to our specialists. ^Ja
"07.12.2016 10:01:43" [] EONhelp @ScottyC_NZ Hey Scotty what tariff are you on? if it is one of those mentioned, then we don't offer rewards with that price plan ^AJ @ScottyC_NZ Hey Scotty what tariff are you on? if it is one of those mentioned, then we don't offer rewards with that price plan ^AJ
"07.12.2016 10:00:20" [] EONhelp @sephster We're unable to do this without a new forwarding address. By law we have to send the mto the last known address. ^ME @sephster We're unable to do this without a new forwarding address. By law we have to send the mto the last known address. ^ME
"07.12.2016 09:58:50" [] EONhelp @liamflob Can you DM me account number and date of birth please? ^AJ @liamflob Can you DM me account number and date of birth please? ^AJ
"07.12.2016 09:57:33" [] EONhelp @JoanneBlythe3 Hey Joanne If you get it automatically, then payment will go on between October and May 2017 ^AJ @JoanneBlythe3 Hey Joanne If you get it automatically, then payment will go on between October and May 2017 ^AJ
"07.12.2016 09:51:35" [] EONhelp @marvgeorge70 Hi Marvin, Brendan here :) I'm glad it's sorted, there is a Live Chat option through our website :) https://t.co/vMeT1tYt0I @marvgeorge70 Hi Marvin, Brendan here :) I'm glad it's sorted, there is a Live Chat option through our website :) https://t.co/vMeT1tYt0I
"07.12.2016 09:46:00" [] EONhelp @lucydawson92 If you feel you've been ripped off Lucy you'll need to call us 0333 202 4928 open 8-8 Monday to Friday and 8-4 on Saturday ^ME @lucydawson92 If you feel you've been ripped off Lucy you'll need to call us 0333 202 4928 open 8-8 Monday to Friday and 8-4 on Saturday ^ME
"07.12.2016 09:28:37" [] EONhelp @stevie1clayton Can you reply with some more info about this and we can look to get this sorted. ^Ja @stevie1clayton Can you reply with some more info about this and we can look to get this sorted. ^Ja
"07.12.2016 09:27:11" [] EONhelp @historytart Ok let me check this out. Can you DM me both account numbers please? and will need yours and mums date of birth ^AJ @historytart Ok let me check this out. Can you DM me both account numbers please? and will need yours and mums date of birth ^AJ
"07.12.2016 09:25:53" [] EONhelp @sephster Thanks Andy, sorry about this but this is the last known address :( Any thing on the letters won't efect you or your home ^ME @sephster Thanks Andy, sorry about this but this is the last known address :( Any thing on the letters won't efect you or your home ^ME
"07.12.2016 09:24:38" [] EONhelp @barbs_paul Thanks Paul, it will say on Final Bill on the top when you open it :) ^ME @barbs_paul Thanks Paul, it will say on Final Bill on the top when you open it :) ^ME
"07.12.2016 09:18:20" [] EONhelp @allyalejandro Hey Alison they will be back up and running very soon :) you might be suprised.... keep an eye out. ^AJ @allyalejandro Hey Alison they will be back up and running very soon :) you might be suprised.... keep an eye out. ^AJ
"07.12.2016 09:14:30" [] EONhelp @StavrosPipis Hi Stavros, thanks for sending the photographs. I've updated these now for you, you'll receive a new bill shortly. ^R @StavrosPipis Hi Stavros, thanks for sending the photographs. I've updated these now for you, you'll receive a new bill shortly. ^R
"07.12.2016 09:13:08" [] EONhelp @A_Daunter77 2/2 Please DM me the following-Are you the account holder-D.O.B- Phone Number-Email-Full Address and Postcode Thanks ^DN @A_Daunter77 2/2 Please DM me the following-Are you the account holder-D.O.B- Phone Number-Email-Full Address and Postcode Thanks ^DN
"07.12.2016 09:11:30" [] EONhelp @A_Daunter77 Hi Alastair, Dan here :)I'm sorry the credit didn't go on you meter:( I'll be happy to help get this sorted for you today :)1/2 @A_Daunter77 Hi Alastair, Dan here :)I'm sorry the credit didn't go on you meter:( I'll be happy to help get this sorted for you today :)1/2
"07.12.2016 09:06:36" [] EONhelp @JoanneBlythe3 Hi Joanne our 2016/17 scheme closed to new applicants on 02/12/16.We are unable to accept any applications after that date^AJ @JoanneBlythe3 Hi Joanne our 2016/17 scheme closed to new applicants on 02/12/16.We are unable to accept any applications after that date^AJ
"07.12.2016 09:04:52" [] EONhelp @S1000RRNiz Can I check, is it a new build? If so I'm going to have to contact the new connections team for you. Thanks ^R @S1000RRNiz Can I check, is it a new build? If so I'm going to have to contact the new connections team for you. Thanks ^R
"07.12.2016 09:03:44" [] EONhelp @HelenDa86075885 Hi Helen no need for you to ring, You just need me private message me your full address and date of birth :) ^AJ @HelenDa86075885 Hi Helen no need for you to ring, You just need me private message me your full address and date of birth :) ^AJ
"07.12.2016 08:59:21" [] EONhelp @oreilly911 You're welcome Emma, please let me know if you need anything else. I hope you have a great day. ^R @oreilly911 You're welcome Emma, please let me know if you need anything else. I hope you have a great day. ^R
"07.12.2016 08:58:24" [] EONhelp @stevie1clayton Oh no! Has this been sorted Steven? Do you have a credit or pre-payment meter? ^Ja @stevie1clayton Oh no! Has this been sorted Steven? Do you have a credit or pre-payment meter? ^Ja
"07.12.2016 08:57:10" [] EONhelp @nigelrpage Hi Nigel, I'm sorry we were unable to resolve your complaint. Have you had a final resolution from the Ombudsman? Thanks ^ME @nigelrpage Hi Nigel, I'm sorry we were unable to resolve your complaint. Have you had a final resolution from the Ombudsman? Thanks ^ME
"07.12.2016 08:56:41" [] EONhelp @ceedee72 Hi Cheryl sorry that I can't help you more with this today. Hope it all gets sorted for you soon. ^AJ @ceedee72 Hi Cheryl sorry that I can't help you more with this today. Hope it all gets sorted for you soon. ^AJ
"07.12.2016 08:55:48" [] EONhelp @liamflob Hey Liam how odd :( so account is not in debit at the moment? it's either at 0 or in credit, is that right? ^AJ @liamflob Hey Liam how odd :( so account is not in debit at the moment? it's either at 0 or in credit, is that right? ^AJ
"07.12.2016 08:53:31" [] EONhelp @caroey ..2/2 done this? If so when was this? ^AJ @caroey ..2/2 done this? If so when was this? ^AJ
"07.12.2016 08:53:15" [] EONhelp @caroey Hey Clive is that the EON rewards? You need to have opted in to get them, and then exchnage them as they build up. Have you..1/2 @caroey Hey Clive is that the EON rewards? You need to have opted in to get them, and then exchnage them as they build up. Have you..1/2
"07.12.2016 08:51:36" [] EONhelp @coolnfroody We're online! How can we help Chris? ^Ja @coolnfroody We're online! How can we help Chris? ^Ja
"07.12.2016 08:40:40" [] EONhelp @NahomBeyene Oh no! What's happening? Do you have credit or pre-payment meters? Could you provide some more info please? ^Ja @NahomBeyene Oh no! What's happening? Do you have credit or pre-payment meters? Could you provide some more info please? ^Ja
"07.12.2016 08:39:59" [] EONhelp @amy272b ..2/2 account. You don't need to do anything more. We don't need to close anything today.^AJ @amy272b ..2/2 account. You don't need to do anything more. We don't need to close anything today.^AJ
"07.12.2016 08:39:29" [] EONhelp @amy272b Hey Amy sorry you feel that way :( all you need to do is speak to a new supplier, and they will send us the reads to close the..1/2 @amy272b Hey Amy sorry you feel that way :( all you need to do is speak to a new supplier, and they will send us the reads to close the..1/2
"07.12.2016 08:35:16" [] EONhelp @Andy_B_86 Hey Andy, we're unable to DM first as we use a response system not Twitter direct. To DM please follow then click DM :) ^ME @Andy_B_86 Hey Andy, we're unable to DM first as we use a response system not Twitter direct. To DM please follow then click DM :) ^ME
"07.12.2016 08:33:33" [] EONhelp @oreilly911 Hi Emma, the warm home discount is being paid from now until May 2017. We don't have a set date at the moment for each payment^R @oreilly911 Hi Emma, the warm home discount is being paid from now until May 2017. We don't have a set date at the moment for each payment^R
"07.12.2016 08:33:26" [] EONhelp @musicaljack Hey Jack you can't produce bills on the APP. You need to use the desktop version on the website. :) ^AJ @musicaljack Hey Jack you can't produce bills on the APP. You need to use the desktop version on the website. :) ^AJ
"07.12.2016 08:31:10" [] EONhelp @historytart No delay and they should only take 3wks to get to you. Do we have consent on the account to disucss this with you? ^AJ @historytart No delay and they should only take 3wks to get to you. Do we have consent on the account to disucss this with you? ^AJ
"07.12.2016 08:30:09" [] EONhelp @sephster ..2/2 noway of making them stop. Do you rent or have you brought the house? ^AJ @sephster ..2/2 noway of making them stop. Do you rent or have you brought the house? ^AJ
"07.12.2016 08:29:43" [] EONhelp @sephster Hey Andy that all sounds odd :( they should stop, if you have been sending them back. If that is last known address, we have ..1/2 @sephster Hey Andy that all sounds odd :( they should stop, if you have been sending them back. If that is last known address, we have ..1/2
"07.12.2016 08:24:19" [] EONhelp @LewisLees1995 Did you manage to get through Lewis? Can I help at all? ^Ja @LewisLees1995 Did you manage to get through Lewis? Can I help at all? ^Ja
"07.12.2016 08:14:59" [] EONhelp @KatyGiffin Hey there Katy, one will be for day and one for nigght :) To get them from meter click "Cycle Display" Hope this helps :) ^ME @KatyGiffin Hey there Katy, one will be for day and one for nigght :) To get them from meter click "Cycle Display" Hope this helps :) ^ME
"07.12.2016 08:11:54" [] EONhelp @LiskeardPeach Good morning Kay, thanks for getting in touch. I'm going to reply to your DM now. Thanks ^R @LiskeardPeach Good morning Kay, thanks for getting in touch. I'm going to reply to your DM now. Thanks ^R
"06.12.2016 19:46:06" [] EONhelp @kieran018 We'll do the rest & issue an account number for you which can be used to go online & set up your payments etc. ^GE @kieran018 We'll do the rest & issue an account number for you which can be used to go online & set up your payments etc. ^GE
"06.12.2016 19:45:16" [] EONhelp @kieran018 Congrats Keiran, it's really simple & will only take you a couple of minutes. Fill this in https://t.co/T37PBcHX7u 1/2 ^GE @kieran018 Congrats Keiran, it's really simple & will only take you a couple of minutes. Fill this in https://t.co/T37PBcHX7u 1/2 ^GE
"06.12.2016 19:32:55" [] EONhelp @Wilbur1976 No problem Wil, if you need anything else you know where we are. Have a lovely evening :) ^SW @Wilbur1976 No problem Wil, if you need anything else you know where we are. Have a lovely evening :) ^SW
"06.12.2016 19:31:25" [] EONhelp @Wilbur1976 detail as I'm limited to a certain amount of characters on the tweet :) ^SW @Wilbur1976 detail as I'm limited to a certain amount of characters on the tweet :) ^SW
"06.12.2016 19:31:00" [] EONhelp @Wilbur1976 Sounds like the standing charge has build up Wil. If you want more info on how to avoid this please DM me and ill explain in @Wilbur1976 Sounds like the standing charge has build up Wil. If you want more info on how to avoid this please DM me and ill explain in
"06.12.2016 19:17:55" [] EONhelp @lucyashley13 Hi Lucy. Please call our change of supply team on 0345 301 5926. They'll be able to look into this for you, Thanks ^AI @lucyashley13 Hi Lucy. Please call our change of supply team on 0345 301 5926. They'll be able to look into this for you, Thanks ^AI
"06.12.2016 19:17:12" [] EONhelp @Wilbur1976 If your meter is showing £23.60 owed then this includes emergency :) A minimum top up of £24 will you get back on :) ^SW @Wilbur1976 If your meter is showing £23.60 owed then this includes emergency :) A minimum top up of £24 will you get back on :) ^SW
"06.12.2016 18:51:58" [] EONhelp @StavrosPipis drop us a DM with where you'd like us to send your credit! @StavrosPipis drop us a DM with where you'd like us to send your credit!
"06.12.2016 18:51:16" [] EONhelp @StavrosPipis no need to worry about making a payment as you don't owe us anything, there id a credit we'd like to send back to you... @StavrosPipis no need to worry about making a payment as you don't owe us anything, there id a credit we'd like to send back to you...
"06.12.2016 18:35:37" [] EONhelp @boyo2803scott All our numbers are charged at a local rate, or are free from some providers. ^AJ @boyo2803scott All our numbers are charged at a local rate, or are free from some providers. ^AJ
"06.12.2016 18:28:19" [] EONhelp @Northwich115 Hi Thomas. Keep an eye on our prices as we're set to launch some new tariffs real soon! Check your emails too. Thanks ^AI @Northwich115 Hi Thomas. Keep an eye on our prices as we're set to launch some new tariffs real soon! Check your emails too. Thanks ^AI
"06.12.2016 18:24:45" [] EONhelp @mackinnonRian No problem at all :) have a nice night ^AJ @mackinnonRian No problem at all :) have a nice night ^AJ
"06.12.2016 18:24:06" [] EONhelp @boyo2803scott Hey Scott you will need to call the team to find out what has happened :( do you need a number? ^AJ @boyo2803scott Hey Scott you will need to call the team to find out what has happened :( do you need a number? ^AJ
"06.12.2016 18:23:25" [] EONhelp @josully17 Hey Jo if need to book appointment, you will need to call us on 0345 052 0000 to get this done.We not able to book anything here. @josully17 Hey Jo if need to book appointment, you will need to call us on 0345 052 0000 to get this done.We not able to book anything here.
"06.12.2016 18:05:29" [] EONhelp @tomblishen Can you DM me your account number, DOB and the correct address please? ^AJ @tomblishen Can you DM me your account number, DOB and the correct address please? ^AJ
"06.12.2016 17:58:15" [] EONhelp @contacthannah ..2/2 deal with off supply issues that are in the house. EG problem with the meter. ^AJ @contacthannah ..2/2 deal with off supply issues that are in the house. EG problem with the meter. ^AJ
"06.12.2016 17:57:50" [] EONhelp @contacthannah Hi Hannah any supply issues from outside your property, is down to your distributor in your area/region.We would only..1/2 @contacthannah Hi Hannah any supply issues from outside your property, is down to your distributor in your area/region.We would only..1/2
"06.12.2016 17:52:13" [] EONhelp @boyo2803scott Hey Scott sorry that happened to you :( have you called the team who booked it, to see what happened? what did they say? ^AJ @boyo2803scott Hey Scott sorry that happened to you :( have you called the team who booked it, to see what happened? what did they say? ^AJ
"06.12.2016 17:46:22" [] EONhelp @trooper60 Oh ok that's great to hear :) you have a nice night. ^AJ @trooper60 Oh ok that's great to hear :) you have a nice night. ^AJ
"06.12.2016 17:45:53" [] EONhelp @Andy_B_86 What was your account query Andy? ^AJ @Andy_B_86 What was your account query Andy? ^AJ
"06.12.2016 17:45:21" [] EONhelp @HazzLewis Are you a new customer Harry? Is this the first time it has done this? ^AJ @HazzLewis Are you a new customer Harry? Is this the first time it has done this? ^AJ
"06.12.2016 17:40:26" [] EONhelp @historytart Hey Samantha how odd :( does she have credit or prepay meters at the house? ^AJ @historytart Hey Samantha how odd :( does she have credit or prepay meters at the house? ^AJ
"06.12.2016 17:33:25" [] EONhelp @mackinnonRian Hey Ian you exchanged them for Tesco points, so they will be on your club-card. ^AJ @mackinnonRian Hey Ian you exchanged them for Tesco points, so they will be on your club-card. ^AJ
"06.12.2016 17:32:19" [] EONhelp @barbs_paul It is just a case of waiting for that final bill Paul :) ^AJ @barbs_paul It is just a case of waiting for that final bill Paul :) ^AJ
"06.12.2016 17:25:31" [] EONhelp @denisemoore24 Hi Denise, if your query hasn't been resolved please DM me the issue and we will get this sorted this evening :) ^SW @denisemoore24 Hi Denise, if your query hasn't been resolved please DM me the issue and we will get this sorted this evening :) ^SW
"06.12.2016 17:12:03" [] EONhelp @contacthannah Hey Hannah that link tells you who you need to call, as you need to get in-touch with your local distribution company ^AJ @contacthannah Hey Hannah that link tells you who you need to call, as you need to get in-touch with your local distribution company ^AJ
"06.12.2016 17:06:35" [] EONhelp @musicaljack Hey Jack sounds like you clicked the option to view balance, and not produce a bill.Put reads in, and click the bill option.^AJ @musicaljack Hey Jack sounds like you clicked the option to view balance, and not produce a bill.Put reads in, and click the bill option.^AJ
"06.12.2016 16:58:57" [] EONhelp @jadebrailsford Hi Jade Brendan here :) Have you been on prepayment meter or a normal bill meter? @jadebrailsford Hi Jade Brendan here :) Have you been on prepayment meter or a normal bill meter?
"06.12.2016 16:57:52" [] EONhelp @kswhitexxx Hey Kelly you will need to DM me if you want to talk in private ^AJ @kswhitexxx Hey Kelly you will need to DM me if you want to talk in private ^AJ
"06.12.2016 16:54:35" [] EONhelp @trooper60 Hello there Alvaro sorry to hear that :( what is it doing? ^AJ @trooper60 Hello there Alvaro sorry to hear that :( what is it doing? ^AJ
"06.12.2016 16:53:40" [] EONhelp @Andy_B_86 Hey Andy yes we answer all account queries :) How can I help today? ^AJ @Andy_B_86 Hey Andy yes we answer all account queries :) How can I help today? ^AJ
"06.12.2016 16:46:16" [] EONhelp @Wilbur1976 your gas will come back on :) if you need anymore help please let me know? ^SW (3/3) @Wilbur1976 your gas will come back on :) if you need anymore help please let me know? ^SW (3/3)
"06.12.2016 16:46:08" [] EONhelp @Wilbur1976 being topped up. Even when gas appliances aren't on the standing charge will still build up. Once this has been cleared (2/3) @Wilbur1976 being topped up. Even when gas appliances aren't on the standing charge will still build up. Once this has been cleared (2/3)
"06.12.2016 16:45:48" [] EONhelp @Wilbur1976 Hi Wil. When was the last time you topped up? You have a standing charge on the meter which can build up if the meter isnt (1/3) @Wilbur1976 Hi Wil. When was the last time you topped up? You have a standing charge on the meter which can build up if the meter isnt (1/3)
"06.12.2016 16:35:57" [] EONhelp @Nylon_Nylon Hi Sarah :) Is there anything I can help you with this evening? ^SW @Nylon_Nylon Hi Sarah :) Is there anything I can help you with this evening? ^SW
"06.12.2016 16:18:38" [] EONhelp @sdlforster Hey Sarah if that is what the quote is saying, then that is what we have to stick too sorry. ^AJ @sdlforster Hey Sarah if that is what the quote is saying, then that is what we have to stick too sorry. ^AJ
"06.12.2016 16:17:24" [] EONhelp @ZionistWolf Hey Karl sorry to hear that :( I do appreciate that you need to find a new deal that suits you. Here if you need anything. ^AJ @ZionistWolf Hey Karl sorry to hear that :( I do appreciate that you need to find a new deal that suits you. Here if you need anything. ^AJ
"06.12.2016 16:04:58" [] EONhelp @larlington Hey Louise have emailed your complaints manager for you, hopefully they will be in-touch soon ^AJ @larlington Hey Louise have emailed your complaints manager for you, hopefully they will be in-touch soon ^AJ
"06.12.2016 15:58:19" [] EONhelp @contacthannah Check out this link https://t.co/fzCsp7vAal ^AJ @contacthannah Check out this link https://t.co/fzCsp7vAal ^AJ
"06.12.2016 15:57:12" [] EONhelp @Gary_BBGames Hey Gary we have to let third parties know that you have left, and it is an industry wide process ^AJ @Gary_BBGames Hey Gary we have to let third parties know that you have left, and it is an industry wide process ^AJ
"06.12.2016 15:56:02" [] EONhelp @padicatz Hey Jackie. Payments are made between October and may 2017. Can't give you times and dates when you will get this money sadly. ^AJ @padicatz Hey Jackie. Payments are made between October and may 2017. Can't give you times and dates when you will get this money sadly. ^AJ
"06.12.2016 15:43:08" [] EONhelp @itsfar2bright Hey there you can email smart team here https://t.co/vMeT1tYt0I and smart team will sort this for you :) ^AJ @itsfar2bright Hey there you can email smart team here https://t.co/vMeT1tYt0I and smart team will sort this for you :) ^AJ
"06.12.2016 15:40:17" [] EONhelp @kswhitexxx Hey Kelly not able to DM directly from this end, but you can DM me :) what is your query? ^AJ @kswhitexxx Hey Kelly not able to DM directly from this end, but you can DM me :) what is your query? ^AJ
"06.12.2016 15:28:58" [] EONhelp @barbs_paul Hey Paul have you had final bill yet? any credit gets given back 10 working days after that bill sent out. ^AJ @barbs_paul Hey Paul have you had final bill yet? any credit gets given back 10 working days after that bill sent out. ^AJ
"06.12.2016 15:26:48" [] EONhelp @ceedee72 Hey Cheryl you'll need to speak to HEAT team directly about this. Do you need the number? ^AJ @ceedee72 Hey Cheryl you'll need to speak to HEAT team directly about this. Do you need the number? ^AJ
"06.12.2016 15:01:18" [] EONhelp @tamdek You're welcome Tia ^M @tamdek You're welcome Tia ^M
"06.12.2016 14:54:57" [] EONhelp @baramelon Hi Dean, Dan here :) That will be 100 Tesco Points you'll need 500 points for a £5.00 High Street Voucher Thanks ^DN @baramelon Hi Dean, Dan here :) That will be 100 Tesco Points you'll need 500 points for a £5.00 High Street Voucher Thanks ^DN
"06.12.2016 14:51:24" [] EONhelp @LollyCauson Hello Lolly sorry about the phones being busy at the moment :( you will need to speak to that team sadly ^AJ @LollyCauson Hello Lolly sorry about the phones being busy at the moment :( you will need to speak to that team sadly ^AJ
"06.12.2016 14:48:51" [] EONhelp @_FearFighter_ Yes they do exist, they hold all application and they will know where about you are in the process :) @_FearFighter_ Yes they do exist, they hold all application and they will know where about you are in the process :)
"06.12.2016 14:42:33" [] EONhelp @ZionistWolf Ah! I see. That's our best current offer Karl. Keep checking our website for future deals. It's at https://t.co/bg84dpKgOl ^M @ZionistWolf Ah! I see. That's our best current offer Karl. Keep checking our website for future deals. It's at https://t.co/bg84dpKgOl ^M
"06.12.2016 14:41:11" [] EONhelp @contacthannah Hey Hannah I am here to help :) what do you need to know. ^AJ @contacthannah Hey Hannah I am here to help :) what do you need to know. ^AJ
"06.12.2016 14:37:41" [] EONhelp @musicaljack Did you submit your meter reading online and view the bill? You can take some more reads and create the bill too! ^Ja @musicaljack Did you submit your meter reading online and view the bill? You can take some more reads and create the bill too! ^Ja
"06.12.2016 14:36:18" [] EONhelp @Gary_BBGames ..2/2 once final bill sent out. ^AJ @Gary_BBGames ..2/2 once final bill sent out. ^AJ
"06.12.2016 14:35:59" [] EONhelp @Gary_BBGames Hey Gary takes around 17 days to change supplier, then up to 32 days after that to get final bill. Credit gets given back.1/2 @Gary_BBGames Hey Gary takes around 17 days to change supplier, then up to 32 days after that to get final bill. Credit gets given back.1/2
"06.12.2016 14:31:59" [] EONhelp @Yiltan_K You can find out who it is on your bills Yiltan :) ^AJ @Yiltan_K You can find out who it is on your bills Yiltan :) ^AJ
"06.12.2016 14:25:08" [] EONhelp @Andy_What The number is 0345 302 4312, and they are open Monday to Thursday: 8.00am-8.00pm,Friday: 8.00am-7.00pm,Saturday: 9.00am-5pm ^AJ @Andy_What The number is 0345 302 4312, and they are open Monday to Thursday: 8.00am-8.00pm,Friday: 8.00am-7.00pm,Saturday: 9.00am-5pm ^AJ
"06.12.2016 14:01:19" [] EONhelp @bdbalkwill Hi Bill, if you can DM your address, move in date & opening meter readings, I'll check our records. Thanks ^HM @bdbalkwill Hi Bill, if you can DM your address, move in date & opening meter readings, I'll check our records. Thanks ^HM
"06.12.2016 13:45:57" [] EONhelp @MikeDunn19 Thanks for letting us know you moved. Please let us know the details at: https://t.co/T37PBcHX7u. Hope you settle in quickly :-) @MikeDunn19 Thanks for letting us know you moved. Please let us know the details at: https://t.co/T37PBcHX7u. Hope you settle in quickly :-)
"06.12.2016 13:43:48" [] EONhelp @stuartdevons Hey Stuart let me point you in the right direction, you'll need to call SMART team directly on 03453665975, to check this ^AJ @stuartdevons Hey Stuart let me point you in the right direction, you'll need to call SMART team directly on 03453665975, to check this ^AJ
"06.12.2016 13:40:59" [] EONhelp @jim_laden Hi Jim, I'm sorry about the meter, please DM me your full address, email address or telephone number and your date of birth? ^R @jim_laden Hi Jim, I'm sorry about the meter, please DM me your full address, email address or telephone number and your date of birth? ^R
"06.12.2016 13:31:40" [] EONhelp @Ollyoco1 Hi Olly, hope you're having a good day. How can I help? ^R @Ollyoco1 Hi Olly, hope you're having a good day. How can I help? ^R
"06.12.2016 13:28:05" [] EONhelp @HelenDa86075885 Hi Helen DM means direct message. ^AJ @HelenDa86075885 Hi Helen DM means direct message. ^AJ
"06.12.2016 12:42:37" [] EONhelp @gemma_minty Check out this link https://t.co/8a8SSBUjin and see if you can get one fitted ^AJ @gemma_minty Check out this link https://t.co/8a8SSBUjin and see if you can get one fitted ^AJ
"06.12.2016 12:08:40" [{"text":"cantblameyoufortrying", "indices":[116, 138]}] EONhelp @DannyBgrmo1 Hey Danny can't do the light bulbs..what about looking at our tariffs here https://t.co/bg84dpKgOl ^AJ #cantblameyoufortrying @DannyBgrmo1 Hey Danny can't do the light bulbs..what about looking at our tariffs here https://t.co/bg84dpKgOl ^AJ #cantblameyoufortrying
"06.12.2016 11:52:55" [] EONhelp @ZionistWolf Is this dual fuel Karl? If it is, we'll email near the renewal date with a separate offer only open to existing customers ^M @ZionistWolf Is this dual fuel Karl? If it is, we'll email near the renewal date with a separate offer only open to existing customers ^M
"06.12.2016 11:50:28" [] EONhelp @sdlforster They're the figures you'll need to quote yourself online Sarah. :) They're the standard industry figures. ^Ja @sdlforster They're the figures you'll need to quote yourself online Sarah. :) They're the standard industry figures. ^Ja
"06.12.2016 11:45:03" [] EONhelp @Duffman1986 ...2/2 increase payments to reach zero balance by annual review. More https://t.co/ZRqu8sK31O ^M @Duffman1986 ...2/2 increase payments to reach zero balance by annual review. More https://t.co/ZRqu8sK31O ^M
"06.12.2016 11:43:02" [] EONhelp @Duffman1986 As a work round, can cancel & reset after payday. If done quickly, no benefits will be lost but might lead to request to...1/2 @Duffman1986 As a work round, can cancel & reset after payday. If done quickly, no benefits will be lost but might lead to request to...1/2
"06.12.2016 11:35:09" [] EONhelp @LollyCauson Oh no! Sorry we didn't get to your call. :( Did you manage to get the kids to school on time? I'll be able to help. What's up? @LollyCauson Oh no! Sorry we didn't get to your call. :( Did you manage to get the kids to school on time? I'll be able to help. What's up?
"06.12.2016 11:33:30" [] EONhelp @x_SymSam_x Sorry to hear this :( If you can DM your query, address & contact details I'll be able to help you, thanks ^HM @x_SymSam_x Sorry to hear this :( If you can DM your query, address & contact details I'll be able to help you, thanks ^HM
"06.12.2016 11:32:28" [] EONhelp @ashearnshaw Hi Ashley, sorry for the call wait times. Can you confirm if you have a credit or prepayment meter please. ^ PR @ashearnshaw Hi Ashley, sorry for the call wait times. Can you confirm if you have a credit or prepayment meter please. ^ PR
"06.12.2016 11:26:06" [] EONhelp @johneldridge23 full address, date of birth, telephone number and email address ^NM @johneldridge23 full address, date of birth, telephone number and email address ^NM
"06.12.2016 11:25:29" [] EONhelp @johneldridge23 https://t.co/KxIj7LjqLv If you'd like me to record a complaint and discuss this further with you please can you DM me your @johneldridge23 https://t.co/KxIj7LjqLv If you'd like me to record a complaint and discuss this further with you please can you DM me your
"06.12.2016 11:24:38" [] EONhelp @johneldridge23 We issue standard compensation to be fair for all of our customers. You can view our guaranteed standards of service here @johneldridge23 We issue standard compensation to be fair for all of our customers. You can view our guaranteed standards of service here
"06.12.2016 11:06:35" [] EONhelp @johneldridge23 I understand where you're coming from John, £30 is the standard compensation we send for a missed appointment ^NM @johneldridge23 I understand where you're coming from John, £30 is the standard compensation we send for a missed appointment ^NM
"06.12.2016 11:06:10" [] EONhelp @andyb1878 Hi Andy, sorry to hear this :( If you still need help, please DM your query, account number & contact details, thanks ^HM @andyb1878 Hi Andy, sorry to hear this :( If you still need help, please DM your query, account number & contact details, thanks ^HM
"06.12.2016 10:55:02" [] EONhelp @deborahhandley Please call us on 0345 052 0000 or you can DM us your account number and Date of Birth and I'll take a look for you. ^Ja @deborahhandley Please call us on 0345 052 0000 or you can DM us your account number and Date of Birth and I'll take a look for you. ^Ja
"06.12.2016 10:54:44" [] EONhelp @miellies Hey Wendy would hate to loose you :( but can understand if you do, if you can make savings. Do you need anything? ^AJ @miellies Hey Wendy would hate to loose you :( but can understand if you do, if you can make savings. Do you need anything? ^AJ
"06.12.2016 10:51:25" [] EONhelp @johneldridge23 Glad you've managed to rearrange the appointment. Have you been sent compensation for the missed appointment? ^NM @johneldridge23 Glad you've managed to rearrange the appointment. Have you been sent compensation for the missed appointment? ^NM
"06.12.2016 10:48:22" [{"text":"wereonit", "indices":[120, 129]}] EONhelp @gemma_minty Hey Gemma do you want some good news? We do offer top up via phone etc :) You just need a smart meter. ^AJ #wereonit @gemma_minty Hey Gemma do you want some good news? We do offer top up via phone etc :) You just need a smart meter. ^AJ #wereonit
"06.12.2016 10:47:20" [] EONhelp @ceedee72 Hi Cheryl, sorry to hear about this. Do you have prepayment meters ?^NP @ceedee72 Hi Cheryl, sorry to hear about this. Do you have prepayment meters ?^NP
"06.12.2016 10:38:19" [] EONhelp @johneldridge23 Hi John, Nat here :) I'm sorry the engineer didn't turn up :( Did you manage to get through to us? ^NM @johneldridge23 Hi John, Nat here :) I'm sorry the engineer didn't turn up :( Did you manage to get through to us? ^NM
"06.12.2016 10:37:38" [] EONhelp @sazzle560 Sorry to hear the delay in letting you know :( I agree. I'm going to direct message you so I can look into this further :) ^SW @sazzle560 Sorry to hear the delay in letting you know :( I agree. I'm going to direct message you so I can look into this further :) ^SW
"06.12.2016 10:36:35" [] EONhelp @Andy_What Hey Andy sorry :( have you spoken to the HEAT team about this? Do you need the number my friend? ^AJ @Andy_What Hey Andy sorry :( have you spoken to the HEAT team about this? Do you need the number my friend? ^AJ
"06.12.2016 10:29:58" [] EONhelp @sazzle560 Morning Sarah, sorry to hear you was still waiting for the engineer :( has this been sorted for you? ^SW @sazzle560 Morning Sarah, sorry to hear you was still waiting for the engineer :( has this been sorted for you? ^SW
"06.12.2016 10:28:47" [] EONhelp @larlington Your D.O.B, phone number, email, full address and postcode. Thank you :) ^SW @larlington Your D.O.B, phone number, email, full address and postcode. Thank you :) ^SW
"06.12.2016 10:28:22" [] EONhelp @larlington Morning Louise, I'm sorry to hear you have not had a call back. Could you DM me the following info and I can chase this up?(1/2) @larlington Morning Louise, I'm sorry to hear you have not had a call back. Could you DM me the following info and I can chase this up?(1/2)
"06.12.2016 10:27:51" [] EONhelp @hamill_natalie Hi Natalie as advised we can not get involved with this complaint, as it has gone to far now. ^AJ @hamill_natalie Hi Natalie as advised we can not get involved with this complaint, as it has gone to far now. ^AJ
"06.12.2016 10:27:08" [] EONhelp @Yiltan_K Do you know who your distribution company is? ^Ja @Yiltan_K Do you know who your distribution company is? ^Ja
"06.12.2016 10:26:51" [] EONhelp @Yiltan_K You'll need to contact your local distribution company and then us. They'll move the supply and we'll move your meter. @Yiltan_K You'll need to contact your local distribution company and then us. They'll move the supply and we'll move your meter.
"06.12.2016 10:19:29" [] EONhelp @bigdan1964 Hi Daniel, sorry to hear this :( If you still need help, please PM your query, full address & contact details. Thanks ^HM @bigdan1964 Hi Daniel, sorry to hear this :( If you still need help, please PM your query, full address & contact details. Thanks ^HM
"06.12.2016 10:18:14" [] EONhelp @barbs_paul Missing you Paul. Your final bill will be sent within 42 w/days of you giving reads to new supplier. When did you do this?^ME @barbs_paul Missing you Paul. Your final bill will be sent within 42 w/days of you giving reads to new supplier. When did you do this?^ME
"06.12.2016 10:16:55" [] EONhelp @HarrietYoung29 Hey Harriet, welcome to the family! Please DM your mobile no and one of our team will give you a call :) ^ME @HarrietYoung29 Hey Harriet, welcome to the family! Please DM your mobile no and one of our team will give you a call :) ^ME
"06.12.2016 10:04:45" [] EONhelp @tamdek Try https://t.co/vMeT1tYt0I. New Live Chat services as well as email. Advisors online now ^M @tamdek Try https://t.co/vMeT1tYt0I. New Live Chat services as well as email. Advisors online now ^M
"06.12.2016 09:58:26" [] EONhelp @Wee_Davie Is account billed to latest accurate meter readings? Have you registered with our website? If yes, pop in reads to see balance ^M @Wee_Davie Is account billed to latest accurate meter readings? Have you registered with our website? If yes, pop in reads to see balance ^M
"06.12.2016 09:47:39" [] EONhelp @lucydawson92 Economy 7's are handy if you have storage heaters. They can save money when more than 40% usage is used between 0000-0700 ^ME @lucydawson92 Economy 7's are handy if you have storage heaters. They can save money when more than 40% usage is used between 0000-0700 ^ME
"06.12.2016 09:46:35" [] EONhelp @LauraEllen2106 Has your query been resolved? Thanks, Jack. :-) (2/2) @LauraEllen2106 Has your query been resolved? Thanks, Jack. :-) (2/2)
"06.12.2016 09:46:20" [] EONhelp @LauraEllen2106 Hi Laura, Jack here! The number that you'd need for the prepayment line Laura is; 0345 303 3040. @LauraEllen2106 Hi Laura, Jack here! The number that you'd need for the prepayment line Laura is; 0345 303 3040.
"06.12.2016 09:43:06" [] EONhelp @HelenDa86075885 Hi Helen, It's not safe to post your personal info. Please DM me your postcode house number and date of birth :) ^ME @HelenDa86075885 Hi Helen, It's not safe to post your personal info. Please DM me your postcode house number and date of birth :) ^ME
"06.12.2016 09:42:08" [] EONhelp @ciarale01 Hey Ciara, being in credit this time of year is good, will help with winter bill! Need any help just let me know here :) ^ME @ciarale01 Hey Ciara, being in credit this time of year is good, will help with winter bill! Need any help just let me know here :) ^ME
"06.12.2016 09:41:14" [{"text":"happyplaying", "indices":[68, 81]}] EONhelp @AjHurt1 Hey Aj nope all free :) you gotta be in it, to win it. ^AJ #happyplaying @AjHurt1 Hey Aj nope all free :) you gotta be in it, to win it. ^AJ #happyplaying
"06.12.2016 09:36:45" [] EONhelp @Yorks_Flower_HD 2/2 https://t.co/7SngNhlifE then click enter now, and put email address in. ^AJ @Yorks_Flower_HD 2/2 https://t.co/7SngNhlifE then click enter now, and put email address in. ^AJ
"06.12.2016 09:35:52" [] EONhelp @Yorks_Flower_HD You need to click play now, then you get this https://t.co/7SngNhlifE let it load and then you get..1/2 @Yorks_Flower_HD You need to click play now, then you get this https://t.co/7SngNhlifE let it load and then you get..1/2
"06.12.2016 09:31:42" [] EONhelp @S1000RRNiz Morning :) If you complete this form https://t.co/T37PBcHX7u we'll update our records, thanks ^HM @S1000RRNiz Morning :) If you complete this form https://t.co/T37PBcHX7u we'll update our records, thanks ^HM
"06.12.2016 09:21:44" [] EONhelp @lauraherbie Hi Laura had major telephone and system issues Sat, so trying to catch up now. More than happy to help you if you need me. ^AJ @lauraherbie Hi Laura had major telephone and system issues Sat, so trying to catch up now. More than happy to help you if you need me. ^AJ
"06.12.2016 09:21:36" [] EONhelp @matty6380 Hi Matt, hope the move went well. If it's easier for you, please complete our moving in form, https://t.co/xZgp566ZgS thanks ^R @matty6380 Hi Matt, hope the move went well. If it's easier for you, please complete our moving in form, https://t.co/xZgp566ZgS thanks ^R
"06.12.2016 09:21:20" [] EONhelp @matty6380 Hi Matt, hope the move went well. If it's easier for you, please complete our moving in form, https://t.co/xZgp566ZgS thanks ^R @matty6380 Hi Matt, hope the move went well. If it's easier for you, please complete our moving in form, https://t.co/xZgp566ZgS thanks ^R
"06.12.2016 09:20:11" [] EONhelp @scampish Hi Emma, so sorry to hear this :( If you DM your name, address & contact details I'll update our records, thanks ^HM @scampish Hi Emma, so sorry to hear this :( If you DM your name, address & contact details I'll update our records, thanks ^HM
"06.12.2016 09:17:28" [] EONhelp @JoSurman Hi Joanna nobody can tell you? how weird :( DM account number and DOB, I will tell you :) ^AJ @JoSurman Hi Joanna nobody can tell you? how weird :( DM account number and DOB, I will tell you :) ^AJ
"06.12.2016 09:16:47" [] EONhelp @ZionistWolf What tariff are you on Karl? ^M @ZionistWolf What tariff are you on Karl? ^M
"06.12.2016 09:11:05" [] EONhelp @sdlforster ..2/2 standing charges are a little higher. ^AJ @sdlforster ..2/2 standing charges are a little higher. ^AJ
"06.12.2016 09:09:50" [] EONhelp @sdlforster Hey there Sarah these are the only tariffs we have at the moment https://t.co/bg84dpKgOl sounds like unit prices or ..1/2 @sdlforster Hey there Sarah these are the only tariffs we have at the moment https://t.co/bg84dpKgOl sounds like unit prices or ..1/2
"06.12.2016 09:04:09" [] EONhelp @drmelchan What a nightmare. :( Could you DM us your account number and D.O.B and we can take a look for you. ^Ja @drmelchan What a nightmare. :( Could you DM us your account number and D.O.B and we can take a look for you. ^Ja
"06.12.2016 09:01:47" [] EONhelp @_FearFighter_ Hi, Dan here :) I'm sorry you feel ignored, you can email that team on energysolutions@eonenergy.com or call 02476 424242 :) @_FearFighter_ Hi, Dan here :) I'm sorry you feel ignored, you can email that team on energysolutions@eonenergy.com or call 02476 424242 :)
"06.12.2016 08:50:28" [] EONhelp @amy272b Hey Amy sorry about this :( had major telephone and system issues sat, so playing catch up now. How can I help? ^AJ @amy272b Hey Amy sorry about this :( had major telephone and system issues sat, so playing catch up now. How can I help? ^AJ
"06.12.2016 08:47:29" [] EONhelp @DannyFoden85 We don't do call backs from this area but we do have an online Live Chat service on our website at https://t.co/vMeT1tYt0I ^M @DannyFoden85 We don't do call backs from this area but we do have an online Live Chat service on our website at https://t.co/vMeT1tYt0I ^M
"06.12.2016 08:46:57" [] EONhelp @Duffman1986 .2/2 noway of changing the date so fast, as need to allow the bank 10working days notice of the change. DD would still come out @Duffman1986 .2/2 noway of changing the date so fast, as need to allow the bank 10working days notice of the change. DD would still come out
"06.12.2016 08:46:26" [] EONhelp @Duffman1986 Hi Adam had major telephone and system issues on Sat, so this caused us to play a bit of catch up on here sorry :( There is.1/2 @Duffman1986 Hi Adam had major telephone and system issues on Sat, so this caused us to play a bit of catch up on here sorry :( There is.1/2
"06.12.2016 08:42:51" [] EONhelp @tomblishen Hey Blish so just to confirm we have your address wrong our end on the system? ^AJ @tomblishen Hey Blish so just to confirm we have your address wrong our end on the system? ^AJ
"06.12.2016 08:41:50" [] EONhelp @TisMeCarl Thanks Carl, to read the smart meter head on up to meter on wall and click arrow or A three times for gas and once for elec ^ME @TisMeCarl Thanks Carl, to read the smart meter head on up to meter on wall and click arrow or A three times for gas and once for elec ^ME
"06.12.2016 08:36:31" [] EONhelp @PaulCSmile Thanks Paul, I can only see what's here, are you able to send me a pic or your gas meter and acc no & DOB by DM? Thanks :) ^ME @PaulCSmile Thanks Paul, I can only see what's here, are you able to send me a pic or your gas meter and acc no & DOB by DM? Thanks :) ^ME
"06.12.2016 08:35:12" [] EONhelp @pip_hoyes Hi Pip, I got back to your DM :) 49 days and we'll send your renewal statement - Once you get this, they no longer apply! ^ME @pip_hoyes Hi Pip, I got back to your DM :) 49 days and we'll send your renewal statement - Once you get this, they no longer apply! ^ME
"06.12.2016 08:30:24" [] EONhelp @josully17 Thanks Jo, does your power keep tripping out? If so, you'll need to contact a local electrician ^ME @josully17 Thanks Jo, does your power keep tripping out? If so, you'll need to contact a local electrician ^ME
"06.12.2016 08:30:03" [] EONhelp @jenpollard2012 Hi Jenny you can email us here https://t.co/vMeT1tYt0I and the team will pick this up for you ^AJ @jenpollard2012 Hi Jenny you can email us here https://t.co/vMeT1tYt0I and the team will pick this up for you ^AJ
"06.12.2016 08:26:46" [] EONhelp @NorfolkFesant Thanks, you can only enter readings 14 days either side of FIT read date, email them to fitmeterreadings@eonenergy.com ^ME @NorfolkFesant Thanks, you can only enter readings 14 days either side of FIT read date, email them to fitmeterreadings@eonenergy.com ^ME
"06.12.2016 08:25:07" [] EONhelp @Tungsten_1 Hey Tom we have been having phone issues, we wouldn't hang up on any customer :( can I help you on here at all? :) ^AJ @Tungsten_1 Hey Tom we have been having phone issues, we wouldn't hang up on any customer :( can I help you on here at all? :) ^AJ
"06.12.2016 08:21:48" [] EONhelp @KLongia Hello there if you are wanting me to help, then please DM me your account number and DOB please ^AJ @KLongia Hello there if you are wanting me to help, then please DM me your account number and DOB please ^AJ
"06.12.2016 08:21:37" [] EONhelp @yorkiboy You're welcome Andy. @yorkiboy You're welcome Andy.
"06.12.2016 08:14:17" [] EONhelp @foggygill Hey Phill, sorry for the waits! I can help you here :) What do you mean a reassessment? Your Direct Debit? :) ^ME @foggygill Hey Phill, sorry for the waits! I can help you here :) What do you mean a reassessment? Your Direct Debit? :) ^ME
"06.12.2016 08:10:30" [] EONhelp @jdecompton Hi James, sorry about that :( what was appointment for so I can point you in right direction? Were you getting Smart Meters? ^ME @jdecompton Hi James, sorry about that :( what was appointment for so I can point you in right direction? Were you getting Smart Meters? ^ME
"05.12.2016 20:53:09" [] EONhelp @sjcartlidge Hi Stephen if you do need any help, then you know where to find me. ^AJ @sjcartlidge Hi Stephen if you do need any help, then you know where to find me. ^AJ
"05.12.2016 20:51:37" [] EONhelp @lucydawson92 Hey Lucy that could have been the best deal for you at the time, and now there is something even better for you ^AJ @lucydawson92 Hey Lucy that could have been the best deal for you at the time, and now there is something even better for you ^AJ
"05.12.2016 20:03:50" [] EONhelp @BakedbeanEEP I've passed this on Dean ^KH @BakedbeanEEP I've passed this on Dean ^KH
"05.12.2016 19:52:43" [] EONhelp @AntoniaLeigh_ Hey Antonia good question :( did you clear the balance when you left? was you billed to actual or estimated reads? ^AJ @AntoniaLeigh_ Hey Antonia good question :( did you clear the balance when you left? was you billed to actual or estimated reads? ^AJ
"05.12.2016 19:49:10" [] EONhelp @deborahhandley Hi Debs we have no call back service on here. What is your account query, so that I can help you tonight? ^AJ @deborahhandley Hi Debs we have no call back service on here. What is your account query, so that I can help you tonight? ^AJ
"05.12.2016 19:43:00" [] EONhelp @BakedbeanEEP Ryan has advised he'll contact you between 12-8pm tomorrow :) Thanks ^KH @BakedbeanEEP Ryan has advised he'll contact you between 12-8pm tomorrow :) Thanks ^KH
"05.12.2016 19:41:20" [] EONhelp @Yorks_Flower_HD Hey there :) you need to be logging in to the desktop version of the website.https://t.co/nIXH3zDlQW ^AJ @Yorks_Flower_HD Hey there :) you need to be logging in to the desktop version of the website.https://t.co/nIXH3zDlQW ^AJ
"05.12.2016 19:39:12" [] EONhelp @JoanneBlythe3 Hey there :) how can I help? ^AJ @JoanneBlythe3 Hey there :) how can I help? ^AJ
"05.12.2016 19:33:47" [] EONhelp @Yiltan_K Hi If the meter needs moving more than 6 inches the distributor will need to move the supply first. Then we can move the meter ^MJ @Yiltan_K Hi If the meter needs moving more than 6 inches the distributor will need to move the supply first. Then we can move the meter ^MJ
"05.12.2016 19:27:24" [] EONhelp @nikijgreen23 Hiya Niki. I've seen your Tweets and have DM'd you back. ^MJ @nikijgreen23 Hiya Niki. I've seen your Tweets and have DM'd you back. ^MJ
"05.12.2016 19:21:20" [] EONhelp @BakedbeanEEP I completely understand Dean, if he doesn't contact you this evening let us know and we'll try chasing this another way :) ^KH @BakedbeanEEP I completely understand Dean, if he doesn't contact you this evening let us know and we'll try chasing this another way :) ^KH
"05.12.2016 19:08:53" [] EONhelp @BakedbeanEEP ..speak to him. I'll let you know if I get a response from him this evening. Thanks ^KH @BakedbeanEEP ..speak to him. I'll let you know if I get a response from him this evening. Thanks ^KH
"05.12.2016 19:08:43" [] EONhelp @BakedbeanEEP I'm really sorry you've not had your call back Dean :( I've emailed Ryan and his manager to make him aware you want to.. @BakedbeanEEP I'm really sorry you've not had your call back Dean :( I've emailed Ryan and his manager to make him aware you want to..
"05.12.2016 19:08:43" [] EONhelp @TFScientist Hi Rhys, please DM me the following info so I can look into this :) DOB, phone number, email and full address ^SW @TFScientist Hi Rhys, please DM me the following info so I can look into this :) DOB, phone number, email and full address ^SW
"05.12.2016 19:03:39" [] EONhelp @UrbanAirLobb Hi Lee, do you top your meter up or pay by bill? :) ^SW @UrbanAirLobb Hi Lee, do you top your meter up or pay by bill? :) ^SW
"05.12.2016 18:49:41" [] EONhelp @Sammykins9486 Hi Samantha, Amy here. Please can you DM me the following D.O.B, Phone Number, Email, Full Address and Postcode ^AN @Sammykins9486 Hi Samantha, Amy here. Please can you DM me the following D.O.B, Phone Number, Email, Full Address and Postcode ^AN
"05.12.2016 18:47:15" [] EONhelp @mattycoulson89 2/3 like the rest of us. There was info on Facebook but we couldnt access to this until later & nothing else was working ^MJ @mattycoulson89 2/3 like the rest of us. There was info on Facebook but we couldnt access to this until later & nothing else was working ^MJ
"05.12.2016 18:45:52" [] EONhelp @mattycoulson89 The Sales team are on a different phone connection so the line was open but they were unable to access the systems..1/2 @mattycoulson89 The Sales team are on a different phone connection so the line was open but they were unable to access the systems..1/2
"05.12.2016 18:40:05" [] EONhelp @drmelchan That's odd as only takes around 8weeks to update. What has been said when you have rang us about this? ^AJ @drmelchan That's odd as only takes around 8weeks to update. What has been said when you have rang us about this? ^AJ
"05.12.2016 18:33:48" [] EONhelp @scampish ..struggled to contact us. Have you managed to contact us with the readings? Thanks ^KH @scampish ..struggled to contact us. Have you managed to contact us with the readings? Thanks ^KH
"05.12.2016 18:33:36" [] EONhelp @scampish Hey Emma, sorry to hear you've changed supplier. On Saturday we experienced major telephone and system issues meaning customers.. @scampish Hey Emma, sorry to hear you've changed supplier. On Saturday we experienced major telephone and system issues meaning customers..
"05.12.2016 18:32:31" [] EONhelp @andyt72 Hey Andy you'll get credit back from old supplier, once final bill sent out. This can take up to 32 days to get to you ^AJ @andyt72 Hey Andy you'll get credit back from old supplier, once final bill sent out. This can take up to 32 days to get to you ^AJ
"05.12.2016 18:30:21" [] EONhelp @DannyFoden85 Hey Danny sorry about the wait times etc :( had major system and telephone issues on sat. More than happy to help you :) ^AJ @DannyFoden85 Hey Danny sorry about the wait times etc :( had major system and telephone issues on sat. More than happy to help you :) ^AJ
"05.12.2016 18:09:20" [] EONhelp @TisMeCarl Hey there Carl Here is the link about how to read your meter https://t.co/aJOSuxbezp ^AJ @TisMeCarl Hey there Carl Here is the link about how to read your meter https://t.co/aJOSuxbezp ^AJ
"05.12.2016 17:50:16" [] EONhelp @JoSurman Hi Joanna is your account in debit at the moment or credit? If in debit, then we can block the switch from happening. ^AJ @JoSurman Hi Joanna is your account in debit at the moment or credit? If in debit, then we can block the switch from happening. ^AJ
"05.12.2016 17:42:49" [] EONhelp @fashionpansy ..2/2 anything sadly. ^AJ @fashionpansy ..2/2 anything sadly. ^AJ
"05.12.2016 17:42:36" [] EONhelp @fashionpansy I have called the number and left a message for this person to call me back Char. Until they get in-touch, I won't know ..1/2 @fashionpansy I have called the number and left a message for this person to call me back Char. Until they get in-touch, I won't know ..1/2
"05.12.2016 17:41:18" [] EONhelp @CorneliusLizzie ...have another Power-Cut. Your distributor is: Western Power Distribution @wpduk Thanks @CorneliusLizzie ...have another Power-Cut. Your distributor is: Western Power Distribution @wpduk Thanks
"05.12.2016 17:41:07" [] EONhelp @CorneliusLizzie Hi Liz, I'm Stacey :) I'm sorry to hear that you had no power :( You'd need to contact your distributor in future if you... @CorneliusLizzie Hi Liz, I'm Stacey :) I'm sorry to hear that you had no power :( You'd need to contact your distributor in future if you...
"05.12.2016 17:33:18" [] EONhelp @davidtj1992 ..struggled to contact us. What did you need to speak to us about? Can I help? Thanks ^KH @davidtj1992 ..struggled to contact us. What did you need to speak to us about? Can I help? Thanks ^KH
"05.12.2016 17:33:02" [] EONhelp @davidtj1992 Hey David, really sorry you couldn't get through on Saturday. We experienced major phone and system issues meaning customers.. @davidtj1992 Hey David, really sorry you couldn't get through on Saturday. We experienced major phone and system issues meaning customers..
"05.12.2016 17:29:00" [] EONhelp @PaulCSmile Hi Paul for me to help you, you will need to give me some info about what your account query is today. ^AJ @PaulCSmile Hi Paul for me to help you, you will need to give me some info about what your account query is today. ^AJ
"05.12.2016 17:27:40" [] EONhelp @tamdek Hi Tia do you have credit or prepay meters at the house? ^AJ @tamdek Hi Tia do you have credit or prepay meters at the house? ^AJ
"05.12.2016 17:11:14" [] EONhelp @jenpollard2012 Hi jenny we don't have a call back service on here sorry. Are you just wanting the start reads put on to the account? ^AJ @jenpollard2012 Hi jenny we don't have a call back service on here sorry. Are you just wanting the start reads put on to the account? ^AJ
"05.12.2016 17:06:45" [] EONhelp @Angel_w83 ..2/2 a copy of the bill, but there will be a £1 charge for this. If manage account online, you can print them off :) ^AJ @Angel_w83 ..2/2 a copy of the bill, but there will be a £1 charge for this. If manage account online, you can print them off :) ^AJ
"05.12.2016 17:06:16" [] EONhelp @Angel_w83 Hey Angelina sadly we can't email bills anymore. This is due to data protection, and if they fall in to wrong hands. Can send.1/2 @Angel_w83 Hey Angelina sadly we can't email bills anymore. This is due to data protection, and if they fall in to wrong hands. Can send.1/2
"05.12.2016 17:04:05" [] EONhelp @yorkiboy Hiya Andy! I get that as 34311. :) ^MJ @yorkiboy Hiya Andy! I get that as 34311. :) ^MJ
"05.12.2016 17:03:49" [] EONhelp @will_costello Hi Will Amy here. Sorry you're not able to top up. Has this been resolved or are you still having trouble with the meter? ^AN @will_costello Hi Will Amy here. Sorry you're not able to top up. Has this been resolved or are you still having trouble with the meter? ^AN
"05.12.2016 16:33:32" [] EONhelp @aaronwadsworth That's great. Glad it's being resolved for you. Have a nice evening. ^AN. @aaronwadsworth That's great. Glad it's being resolved for you. Have a nice evening. ^AN.
"05.12.2016 16:32:03" [] EONhelp @Carly22GB That's great news Carly :) Glad that it's all sorted now. ^SL @Carly22GB That's great news Carly :) Glad that it's all sorted now. ^SL
"05.12.2016 16:29:09" [] EONhelp @Carly22GB ...days. If she contacts them ASAP, she'll be able to cancel and will remain with us :) @Carly22GB ...days. If she contacts them ASAP, she'll be able to cancel and will remain with us :)
"05.12.2016 16:28:52" [] EONhelp @Carly22GB ...entered into a contract with a new supplier. She'll have a 'cooling off' period with the new supplier which is normally 14 ... @Carly22GB ...entered into a contract with a new supplier. She'll have a 'cooling off' period with the new supplier which is normally 14 ...
"05.12.2016 16:28:29" [] EONhelp @Carly22GB Hi Carly, I'm Stacey. I'm sorry to hear this :( I'm afraid there's nothing that we can do from our end as legally, she's... @Carly22GB Hi Carly, I'm Stacey. I'm sorry to hear this :( I'm afraid there's nothing that we can do from our end as legally, she's...
"05.12.2016 16:26:18" [] EONhelp @SimonCarey1 Hi Simon as the phone lines were down, we had no access to put a v/m message on :( can I help at all? ^AJ @SimonCarey1 Hi Simon as the phone lines were down, we had no access to put a v/m message on :( can I help at all? ^AJ
"05.12.2016 16:25:25" [] EONhelp @BakedbeanEEP I'm sorry to hear you've not had a call back yet. I'll contact Ryan for you and ask him to call asap. ^NG @BakedbeanEEP I'm sorry to hear you've not had a call back yet. I'll contact Ryan for you and ask him to call asap. ^NG
"05.12.2016 16:25:17" [] EONhelp @benepark Hey Ben did it say there were higher/lower than expected? or was it something else? ^AJ @benepark Hey Ben did it say there were higher/lower than expected? or was it something else? ^AJ
"05.12.2016 16:23:40" [] EONhelp @aaronwadsworth Hi Aaron, Amy here. Sorry you're having trouble with your gas. Please DM me your D.O.B Phone Number Email & Full Address^AN @aaronwadsworth Hi Aaron, Amy here. Sorry you're having trouble with your gas. Please DM me your D.O.B Phone Number Email & Full Address^AN
"05.12.2016 16:10:26" [] EONhelp @Head_stone Hey there you can call us on 03450520000, wait time is at 6mins at the mo. ^AJ @Head_stone Hey there you can call us on 03450520000, wait time is at 6mins at the mo. ^AJ
"05.12.2016 16:04:27" [] EONhelp @im_gemma Hey Gems we are really busy today, due to the system and phone line issues at the weekend. What has happened? ^AJ @im_gemma Hey Gems we are really busy today, due to the system and phone line issues at the weekend. What has happened? ^AJ
"05.12.2016 15:57:32" [] EONhelp @emmasmurf888 Hi Emma we are crazy at the moment, due to the issues with the phones etc at the weekend. Can you DM me account number and DOB @emmasmurf888 Hi Emma we are crazy at the moment, due to the issues with the phones etc at the weekend. Can you DM me account number and DOB
"05.12.2016 15:54:27" [{"text":"hopethathelps", "indices":[111, 125]}] EONhelp @Gibbler999 ..2/2 bill. Any credit on the account after that bill, gets given back within 10 working days. ^AJ #hopethathelps @Gibbler999 ..2/2 bill. Any credit on the account after that bill, gets given back within 10 working days. ^AJ #hopethathelps
"05.12.2016 15:53:51" [] EONhelp @Gibbler999 Hey there sorry you have left us :( takes around 17 days to change supplier, and then up to 32 days after that to get final..1/2 @Gibbler999 Hey there sorry you have left us :( takes around 17 days to change supplier, and then up to 32 days after that to get final..1/2
"05.12.2016 15:53:24" [] EONhelp @NorfolkFesant Hi, all of our systems are up and running. Is there anything I can help you with? ^R @NorfolkFesant Hi, all of our systems are up and running. Is there anything I can help you with? ^R
"05.12.2016 15:52:51" [{"text":"welcome", "indices":[126, 134]}] EONhelp @djJoeyLopes Hey joey we would love to have ya :) all our tariffs are here https://t.co/bg84dpKgOl check us out my friend ^AJ #welcome @djJoeyLopes Hey joey we would love to have ya :) all our tariffs are here https://t.co/bg84dpKgOl check us out my friend ^AJ #welcome
"05.12.2016 15:36:23" [] EONhelp @Roguesolo72 Yes all is well now, thanks for your concern :) Although we are really busy! ^KH @Roguesolo72 Yes all is well now, thanks for your concern :) Although we are really busy! ^KH
"05.12.2016 15:28:44" [] EONhelp @nomisrrek Hey Simon, welcome to the E.ON Family! Sorry you're not happy :( what's happened? How can I help? ^ME @nomisrrek Hey Simon, welcome to the E.ON Family! Sorry you're not happy :( what's happened? How can I help? ^ME
"05.12.2016 15:28:34" [] EONhelp @jack_goon Hi Jack I'm sorry your meter has used this, ill be happy to look into this please confirm:-Full Address and Postcode-D.O.B-Number @jack_goon Hi Jack I'm sorry your meter has used this, ill be happy to look into this please confirm:-Full Address and Postcode-D.O.B-Number
"05.12.2016 15:16:38" [] EONhelp @KLongia I'm here to help get your name right, if your happy for me to help that is? ^BD @KLongia I'm here to help get your name right, if your happy for me to help that is? ^BD
"05.12.2016 15:14:38" [] EONhelp @yahirdiazf Do you have a prepayment meter or a credit meter? Thanks. AN^ @yahirdiazf Do you have a prepayment meter or a credit meter? Thanks. AN^
"05.12.2016 15:12:52" [] EONhelp @davidjmclare Hi David, sorry for the long waits. Our numbers are 03 and are local rate. What number did you call? How can I help? ^ME @davidjmclare Hi David, sorry for the long waits. Our numbers are 03 and are local rate. What number did you call? How can I help? ^ME
"05.12.2016 15:00:52" [] EONhelp @icarpfish we were able to add to out phone lines. Is there anything I can help you with? AN^ @icarpfish we were able to add to out phone lines. Is there anything I can help you with? AN^
"05.12.2016 15:00:15" [] EONhelp @icarpfish Hi, Amy here. Unfortunately we had network and system issues and were unable to take calls. This was only notice........ @icarpfish Hi, Amy here. Unfortunately we had network and system issues and were unable to take calls. This was only notice........
"05.12.2016 14:59:03" [] EONhelp @Roguesolo72 We had limited/no phone capability at many of our sites and were unable to access applications to help our customers. :( ^KH @Roguesolo72 We had limited/no phone capability at many of our sites and were unable to access applications to help our customers. :( ^KH
"05.12.2016 14:58:19" [] EONhelp @Roguesolo72 Hey Rogue. On Saturday we experienced major telephone and system issues meaning customers struggled to contact us... @Roguesolo72 Hey Rogue. On Saturday we experienced major telephone and system issues meaning customers struggled to contact us...
"05.12.2016 14:56:34" [] EONhelp @SharonHulme1 Hi Sharon, Nat here :) Did you get a code before collecting the new card? ^NM @SharonHulme1 Hi Sharon, Nat here :) Did you get a code before collecting the new card? ^NM
"05.12.2016 14:54:19" [] EONhelp @256JH your details I'll record a complaint and discuss this with you further ^NM @256JH your details I'll record a complaint and discuss this with you further ^NM
"05.12.2016 14:54:09" [] EONhelp @256JH able to record a different message. We didn't want our customers to queue when we physically couldn't answer the calls. If you DM @256JH able to record a different message. We didn't want our customers to queue when we physically couldn't answer the calls. If you DM
"05.12.2016 14:53:01" [] EONhelp @256JH I understand how you feel John. The evacuation message was the only pre-recorded message we have; due to the phone issues we weren't @256JH I understand how you feel John. The evacuation message was the only pre-recorded message we have; due to the phone issues we weren't
"05.12.2016 14:51:57" [] EONhelp @trotsky71 Please could you DM me so I can discuss your account with you. Thanks. AN^ @trotsky71 Please could you DM me so I can discuss your account with you. Thanks. AN^
"05.12.2016 14:48:50" [] EONhelp @ToveyLeigh Hi Leigh, thanks for sending in your details, are you needing assistance? Thanks. Jack. :-) @ToveyLeigh Hi Leigh, thanks for sending in your details, are you needing assistance? Thanks. Jack. :-)
"05.12.2016 14:39:40" [] EONhelp @trotsky71 Hi Scott, Amy here. Sorry you didn't receive an application form! If circumstances change, you would need to apply online. AN^ @trotsky71 Hi Scott, Amy here. Sorry you didn't receive an application form! If circumstances change, you would need to apply online. AN^
"05.12.2016 14:39:14" [] EONhelp @256JH Please can you DM your details and I'll be happy to record a complaint for you ^NM @256JH Please can you DM your details and I'll be happy to record a complaint for you ^NM
"05.12.2016 14:39:01" [] EONhelp @256JH We were concerned about our customers John but literally couldn't do anything without phone lines, the internet and our systems. @256JH We were concerned about our customers John but literally couldn't do anything without phone lines, the internet and our systems.
"05.12.2016 14:30:22" [] EONhelp @MatthewGGilman Hi Matthew, sorry for the waits our systems were down on Saturday. What's your query? How can I help? ^ME @MatthewGGilman Hi Matthew, sorry for the waits our systems were down on Saturday. What's your query? How can I help? ^ME
"05.12.2016 14:28:56" [] EONhelp @256JH That's our standard emergency message. We were in the building but had no systems or phone lines due to the technical issues ^NM @256JH That's our standard emergency message. We were in the building but had no systems or phone lines due to the technical issues ^NM
"05.12.2016 14:21:36" [] EONhelp @DBudgen7 The team will email you if you've won a prize :) Thanks ^ME @DBudgen7 The team will email you if you've won a prize :) Thanks ^ME
"05.12.2016 14:19:54" [] EONhelp @nathan_puma 2/2 Is there something that I can help with today? Thanks ^DN @nathan_puma 2/2 Is there something that I can help with today? Thanks ^DN
"05.12.2016 14:19:17" [] EONhelp @nathan_puma Hi Nathan, Dan here :) I'm sorry for the delay, we had extreme technical issues over the weekend that have now been resolved1/2 @nathan_puma Hi Nathan, Dan here :) I'm sorry for the delay, we had extreme technical issues over the weekend that have now been resolved1/2
"05.12.2016 14:18:20" [] EONhelp @256JH I'm sorry John; we had no phone lines working and no internet due to a fault with the provider. I'm glad the meter is now fixed ^NM @256JH I'm sorry John; we had no phone lines working and no internet due to a fault with the provider. I'm glad the meter is now fixed ^NM
"05.12.2016 14:16:12" [] EONhelp @heleneilishy Hi Helen, Amy here. So sorry you weren't able to get through to us. How can I help you? AN^ @heleneilishy Hi Helen, Amy here. So sorry you weren't able to get through to us. How can I help you? AN^
"05.12.2016 14:14:50" [] EONhelp @j0in_Or_die I'm sorry to be losing you Steve, I'm sorry again for the slow reply Have a great day Thanks ^DN @j0in_Or_die I'm sorry to be losing you Steve, I'm sorry again for the slow reply Have a great day Thanks ^DN
"05.12.2016 14:12:51" [] EONhelp @denisemoore24 Hi Denise, you're speaking to Jack. I'm really sorry that you spent so long on hold :-( Has your query been resolved? Jack. @denisemoore24 Hi Denise, you're speaking to Jack. I'm really sorry that you spent so long on hold :-( Has your query been resolved? Jack.
"05.12.2016 14:09:41" [] EONhelp @256JH managed to get through? Don't worry if not as I can help ^NM @256JH managed to get through? Don't worry if not as I can help ^NM
"05.12.2016 14:09:26" [] EONhelp @256JH Hi John, Nat here :) I'm really sorry you couldn't get through; we had some major technical issues over the weekend :( Have you @256JH Hi John, Nat here :) I'm really sorry you couldn't get through; we had some major technical issues over the weekend :( Have you
"05.12.2016 14:08:16" [] EONhelp @drmelchan Hey Mel is this a credit or prepay meter you have? what is your account query? ^AJ @drmelchan Hey Mel is this a credit or prepay meter you have? what is your account query? ^AJ
"05.12.2016 14:04:52" [] EONhelp @Newcastle_PhD Hi, Amy here. Sorry you haven't been able to contact us! Are you moving house, or changing supplier? AN^ @Newcastle_PhD Hi, Amy here. Sorry you haven't been able to contact us! Are you moving house, or changing supplier? AN^
"05.12.2016 14:03:15" [] EONhelp @mattycoulson89 ..2/2 than happy to help you if you still need me. Do you have credit or prepay meters? ^AJ @mattycoulson89 ..2/2 than happy to help you if you still need me. Do you have credit or prepay meters? ^AJ
"05.12.2016 14:03:02" [] EONhelp @j0in_Or_die Hi Steve, Dan here :) I'm sorry for the long wait, we had system issue across the board an no access to answer or reply :( @j0in_Or_die Hi Steve, Dan here :) I'm sorry for the long wait, we had system issue across the board an no access to answer or reply :(
"05.12.2016 14:02:52" [] EONhelp @j0in_Or_die Hi Steve, Dan here :) I'm sorry for the long wait, we had system issue across the board an no access to answer or reply :( @j0in_Or_die Hi Steve, Dan here :) I'm sorry for the long wait, we had system issue across the board an no access to answer or reply :(
"05.12.2016 14:02:39" [] EONhelp @mattycoulson89 Hey Matty sorry about the weekend :( major telephone and system issues, meant we had no phone-lines or internet. More...1/2 @mattycoulson89 Hey Matty sorry about the weekend :( major telephone and system issues, meant we had no phone-lines or internet. More...1/2
"05.12.2016 14:02:30" [] EONhelp @j0in_Or_die Hi Steve, Dan here :) I'm sorry for the long wait, we had system issue across the board an no access to answer or reply :( @j0in_Or_die Hi Steve, Dan here :) I'm sorry for the long wait, we had system issue across the board an no access to answer or reply :(
"05.12.2016 14:01:35" [] EONhelp @j0in_Or_die Hi Steve, Dan here :) I'm sorry for the long wait, we had system issue accross the board an no access to answer or reply :( @j0in_Or_die Hi Steve, Dan here :) I'm sorry for the long wait, we had system issue accross the board an no access to answer or reply :(
"05.12.2016 13:54:12" [] EONhelp @LauraEllen2106 Hi Laura, could you let me know what number you was ringing as prepayment are open 8-6 on Saturdays. ^SW @LauraEllen2106 Hi Laura, could you let me know what number you was ringing as prepayment are open 8-6 on Saturdays. ^SW
"05.12.2016 13:53:56" [] EONhelp @KLongia I only have your twitter Information' I work on prepayment my colleagues work on billing which would you need? ^BD @KLongia I only have your twitter Information' I work on prepayment my colleagues work on billing which would you need? ^BD
"05.12.2016 13:52:41" [] EONhelp @richard24601 Ah okay glad it got sorted :) ^SL @richard24601 Ah okay glad it got sorted :) ^SL
"05.12.2016 13:51:03" [] EONhelp @mysticjoojoo Hey Stephen, sorry for trouble if you've had estimated bill it freezes. Try again today any probs DM acc no and D.o.B :) ^MR @mysticjoojoo Hey Stephen, sorry for trouble if you've had estimated bill it freezes. Try again today any probs DM acc no and D.o.B :) ^MR
"05.12.2016 13:44:50" [] EONhelp @MilkyMagic1 Hi Steve, please DM us your account number and date of birth and I'll chase your complaint up for you. Thanks ^ME @MilkyMagic1 Hi Steve, please DM us your account number and date of birth and I'll chase your complaint up for you. Thanks ^ME
"05.12.2016 13:41:19" [] EONhelp @keefinsure @keefinsure we are now up and running and helping all our customers as quick as possible! How can I help you? (3/3) ^SW @keefinsure @keefinsure we are now up and running and helping all our customers as quick as possible! How can I help you? (3/3) ^SW
"05.12.2016 13:41:11" [] EONhelp @keefinsure affected all our UK sites and we wasn't able to get to our customers until the late evening. (2/3) @keefinsure affected all our UK sites and we wasn't able to get to our customers until the late evening. (2/3)
"05.12.2016 13:40:36" [] EONhelp @keefinsure Hi Keith. Sorry to hear about the issues you had trying to get hold of us on Saturday. We have major system issues which (1/3) @keefinsure Hi Keith. Sorry to hear about the issues you had trying to get hold of us on Saturday. We have major system issues which (1/3)
"05.12.2016 13:38:45" [] EONhelp @mackinnonRian Hey Ian, they should be received within 3 weeks!! Please DM your acc no and date of birth I'll get them resent :) ^ME @mackinnonRian Hey Ian, they should be received within 3 weeks!! Please DM your acc no and date of birth I'll get them resent :) ^ME
"05.12.2016 13:25:49" [] EONhelp @FilthTroll preventing us from helping our customers. I can see you've sent a DM and I'll reply back now to resolve this for you ^NM @FilthTroll preventing us from helping our customers. I can see you've sent a DM and I'll reply back now to resolve this for you ^NM
"05.12.2016 13:25:10" [] EONhelp @SamaroPhox Hi Samaro. How can I help? ^SW @SamaroPhox Hi Samaro. How can I help? ^SW
"05.12.2016 13:24:37" [] EONhelp @FilthTroll Hi Bryan, Nat here :) I'm sorry for the delay in getting back to you :( We had major internet, telephone and technical issues @FilthTroll Hi Bryan, Nat here :) I'm sorry for the delay in getting back to you :( We had major internet, telephone and technical issues
"05.12.2016 13:23:53" [] EONhelp @josully17 Hey there Jo, oh dear :( Not good! Do you have Smart Meters or is it a prepay meter? Thanks ^ME @josully17 Hey there Jo, oh dear :( Not good! Do you have Smart Meters or is it a prepay meter? Thanks ^ME
"05.12.2016 13:23:30" [] EONhelp @HazzLewis Hey Harry that is saying your trying to change details, not register. https://t.co/7pX7gxJh13 have you done that? ^AJ @HazzLewis Hey Harry that is saying your trying to change details, not register. https://t.co/7pX7gxJh13 have you done that? ^AJ
"05.12.2016 13:22:36" [] EONhelp @lucydawson92 Hi Lucy, I'm sorry, you can change to E7 any time online "Find Best Deal For You". Did you contact us about this before? ^ME @lucydawson92 Hi Lucy, I'm sorry, you can change to E7 any time online "Find Best Deal For You". Did you contact us about this before? ^ME
"05.12.2016 13:22:23" [] EONhelp @adrianna_mika Hey Adrianna, can you private message about this. Not enough characters to tell you what to do on here. :) ^AJ @adrianna_mika Hey Adrianna, can you private message about this. Not enough characters to tell you what to do on here. :) ^AJ
"05.12.2016 13:18:08" [] EONhelp @192403befc1f472 Great. I'll DM you now ^LC @192403befc1f472 Great. I'll DM you now ^LC
"05.12.2016 13:18:04" [] EONhelp @marvgeorge70 impacted all sites across the UK. I'll be able to sort this for you today. what is the issue you are having with the gas?(2/2) @marvgeorge70 impacted all sites across the UK. I'll be able to sort this for you today. what is the issue you are having with the gas?(2/2)
"05.12.2016 13:17:33" [] EONhelp @MissE_History Hiya! Sure can :) You can either change via full website under "change your details" or call us 0345 052 0000 option 3 :) ^ME @MissE_History Hiya! Sure can :) You can either change via full website under "change your details" or call us 0345 052 0000 option 3 :) ^ME
"05.12.2016 13:17:29" [] EONhelp @marvgeorge70 Hi Marvin. Sorry to hear about the troubles you've had getting in touch. We had major system issues on Saturday which (1/2) @marvgeorge70 Hi Marvin. Sorry to hear about the troubles you've had getting in touch. We had major system issues on Saturday which (1/2)
"05.12.2016 13:14:23" [] EONhelp @imperfectmummy Ah I can see Maisie is helping you on Facebook, don't worry Maisie will look into this for you ^NM @imperfectmummy Ah I can see Maisie is helping you on Facebook, don't worry Maisie will look into this for you ^NM
"05.12.2016 13:11:45" [] EONhelp @192403befc1f472 Sorry, I’ll need you to follow us & I’ll send the info I need to raise your complaint ^LC @192403befc1f472 Sorry, I’ll need you to follow us & I’ll send the info I need to raise your complaint ^LC
"05.12.2016 13:10:52" [] EONhelp @192403befc1f472 We couldn't update a phone message because of the issues. If you confirm the info requested I can raise your complaint ^LC @192403befc1f472 We couldn't update a phone message because of the issues. If you confirm the info requested I can raise your complaint ^LC
"05.12.2016 13:07:56" [] EONhelp @goodguygreg81 Hi Gregory, Nat here. Sorry for the delay, we've had system issues this weekend. Is your supply back on?^NG @goodguygreg81 Hi Gregory, Nat here. Sorry for the delay, we've had system issues this weekend. Is your supply back on?^NG
"05.12.2016 12:55:29" [] EONhelp @192403befc1f472 (2/2) I can raise a complaint on your a/c to note your dissatisfaction if you wish? ^LC @192403befc1f472 (2/2) I can raise a complaint on your a/c to note your dissatisfaction if you wish? ^LC
"05.12.2016 12:55:14" [] EONhelp @192403befc1f472 Glad you’re sorted. It was an issue with BT & something that was out of our hands unfortunately. (1/2) @192403befc1f472 Glad you’re sorted. It was an issue with BT & something that was out of our hands unfortunately. (1/2)
"05.12.2016 12:54:20" [] EONhelp @carsonpryce Hi Carson, our systems were down on Saturday we wasn't able to access anything. We're up and running again now. ^NP @carsonpryce Hi Carson, our systems were down on Saturday we wasn't able to access anything. We're up and running again now. ^NP
"05.12.2016 12:53:03" [] EONhelp @Bethgw88 Hello Beth, Nat here. I'm sorry for the late reply, we've had system issues over the weekend. Would you like some help today?^NG @Bethgw88 Hello Beth, Nat here. I'm sorry for the late reply, we've had system issues over the weekend. Would you like some help today?^NG
"05.12.2016 12:51:07" [] EONhelp @richard24601 ....tap the red button continually until you see screens 00,01,02 and 03 and let me know what these say. Thanks ^SL @richard24601 ....tap the red button continually until you see screens 00,01,02 and 03 and let me know what these say. Thanks ^SL
"05.12.2016 12:50:51" [] EONhelp @richard24601 Could you please take the gas card out and press and hold the red A button until you hear a beep. Once it's beeped, please ... @richard24601 Could you please take the gas card out and press and hold the red A button until you hear a beep. Once it's beeped, please ...
"05.12.2016 12:50:50" [] EONhelp @192403befc1f472 Hi. The DM won’t send as you’re not following us. Can you follow & let me know & I'll re-send the DM? ^LC @192403befc1f472 Hi. The DM won’t send as you’re not following us. Can you follow & let me know & I'll re-send the DM? ^LC
"05.12.2016 12:50:17" [] EONhelp @mrhswlondon of your inclusive minutes. Please DM me your address, date of birth, telephone number and I'll be able to help ^NM @mrhswlondon of your inclusive minutes. Please DM me your address, date of birth, telephone number and I'll be able to help ^NM
"05.12.2016 12:49:23" [] EONhelp @mrhswlondon Our 0345 numbers are charged at the same rate as '01' and '02' numbers, if calling from a contract mobile this will come out @mrhswlondon Our 0345 numbers are charged at the same rate as '01' and '02' numbers, if calling from a contract mobile this will come out
"05.12.2016 12:48:47" [] EONhelp @192403befc1f472 Sorry for the delay in getting back to you. I'm going to send you a DM for some more info. ^LC @192403befc1f472 Sorry for the delay in getting back to you. I'm going to send you a DM for some more info. ^LC
"05.12.2016 12:46:05" [] EONhelp @imperfectmummy date of birth, email address and telephone number? I'll then be able to look into this for you and record a complaint ^NM @imperfectmummy date of birth, email address and telephone number? I'll then be able to look into this for you and record a complaint ^NM
"05.12.2016 12:45:26" [] EONhelp @imperfectmummy Hi Tracey, Nat here :) I'm sorry to hear you're receiving threatening letters :( Please can you DM me your full address, @imperfectmummy Hi Tracey, Nat here :) I'm sorry to hear you're receiving threatening letters :( Please can you DM me your full address,
"05.12.2016 12:43:27" [] EONhelp @mrhswlondon phone lines and systems. Have you managed to sort your gas out now? ^NM @mrhswlondon phone lines and systems. Have you managed to sort your gas out now? ^NM
"05.12.2016 12:42:54" [] EONhelp @mrhswlondon Hi Mr H, Nat here :) I'm really sorry you couldn't get through to us :( We were experiencing technical difficulties with our @mrhswlondon Hi Mr H, Nat here :) I'm really sorry you couldn't get through to us :( We were experiencing technical difficulties with our
"05.12.2016 12:42:02" [] EONhelp @Martyn_Bell Hi, Nat here.Sorry for the delay in getting back to you.We've had system issues over the weekend.Did you get through to us?^NG @Martyn_Bell Hi, Nat here.Sorry for the delay in getting back to you.We've had system issues over the weekend.Did you get through to us?^NG
"05.12.2016 12:35:31" [] EONhelp @richard24601 Thanks for getting back to me Richard, can you see any error messages on the screen at all? ^SL @richard24601 Thanks for getting back to me Richard, can you see any error messages on the screen at all? ^SL
"05.12.2016 12:33:34" [] EONhelp @ladygeorge05 lines and systems. Did you manage to get hold of us? ^NM @ladygeorge05 lines and systems. Did you manage to get hold of us? ^NM
"05.12.2016 12:33:23" [] EONhelp @chrisregan16 Hi Chris, could you just delete your last post and resend it to me as a direct message :) thanks ^CW @chrisregan16 Hi Chris, could you just delete your last post and resend it to me as a direct message :) thanks ^CW
"05.12.2016 12:33:03" [] EONhelp @ladygeorge05 Hi Shereen, Nat here :) I'm sorry you couldn't get through to us :( We were experiencing technical difficulties with our phone @ladygeorge05 Hi Shereen, Nat here :) I'm sorry you couldn't get through to us :( We were experiencing technical difficulties with our phone
"05.12.2016 12:30:48" [] EONhelp @Becks_Tuff I've seen you have also contacted us on Facebook. More details have been sent to you here. Thank ^R @Becks_Tuff I've seen you have also contacted us on Facebook. More details have been sent to you here. Thank ^R
"05.12.2016 12:28:32" [] EONhelp @Becks_Tuff Hi Rebecca, I'm sorry for the late reply, we had major system issues over the weekend preventing us from servicing our customers @Becks_Tuff Hi Rebecca, I'm sorry for the late reply, we had major system issues over the weekend preventing us from servicing our customers
"05.12.2016 12:28:30" [] EONhelp @chrisregan16 No worries, if you could DM with your postcode/house no, DOB, contact telephone number I'll get it sorted! Thanks ^CW @chrisregan16 No worries, if you could DM with your postcode/house no, DOB, contact telephone number I'll get it sorted! Thanks ^CW
"05.12.2016 12:23:31" [] EONhelp @deborahhandley 2/2 internet access. More than happy to help you, if you still need me. What is your account query? ^AJ @deborahhandley 2/2 internet access. More than happy to help you, if you still need me. What is your account query? ^AJ
"05.12.2016 12:22:30" [] EONhelp @deborahhandley Hey Debs sorry about issues on sat :( we have major telephone and system problems, which meant we had no phone lines or..1/2 @deborahhandley Hey Debs sorry about issues on sat :( we have major telephone and system problems, which meant we had no phone lines or..1/2
"05.12.2016 12:22:13" [] EONhelp @Andy_B_86 Hi Andy, I've DM'd you now. Thanks ^R @Andy_B_86 Hi Andy, I've DM'd you now. Thanks ^R
"05.12.2016 12:21:25" [] EONhelp @Yiltan_K Hey Yitan is this for a new connection?^AJ @Yiltan_K Hey Yitan is this for a new connection?^AJ
"05.12.2016 12:19:11" [] EONhelp @chrisregan16 Okay we can arrange a new key for you or just reset the current one you have there, let me know which is easier? Thanks ^CW @chrisregan16 Okay we can arrange a new key for you or just reset the current one you have there, let me know which is easier? Thanks ^CW
"05.12.2016 12:18:25" [] EONhelp @jordy_243 ..more than happy to help if you still need me :) ^AJ @jordy_243 ..more than happy to help if you still need me :) ^AJ
"05.12.2016 12:18:02" [] EONhelp @jordy_243 Hey Jordan sorry about the weekend :( had major telephone and server issues, which meant we lost all phone-lines and internet... @jordy_243 Hey Jordan sorry about the weekend :( had major telephone and server issues, which meant we lost all phone-lines and internet...
"05.12.2016 12:14:31" [] EONhelp @BluewaveC 2/2 social media posts. I can't apologise enough for this. Was the bill estimated? Is there anything I can do to help on here?^MJ @BluewaveC 2/2 social media posts. I can't apologise enough for this. Was the bill estimated? Is there anything I can do to help on here?^MJ
"05.12.2016 12:14:08" [] EONhelp @BluewaveC Hi, sorry to hear this. On Sat we had some major system issues which meant we were unable to answer phone, emails..1/2 @BluewaveC Hi, sorry to hear this. On Sat we had some major system issues which meant we were unable to answer phone, emails..1/2
"05.12.2016 12:12:08" [] EONhelp @richard24601 Have you been topping up the meter regularly? ^SL @richard24601 Have you been topping up the meter regularly? ^SL
"05.12.2016 12:03:58" [] EONhelp @chrisregan16 Hi Chris, sorry to hear you're having problems :( what does the key show when you pop it into the meter? ^CW @chrisregan16 Hi Chris, sorry to hear you're having problems :( what does the key show when you pop it into the meter? ^CW
"05.12.2016 12:00:50" [] EONhelp @richard24601 Hi Richard, I'm Stacey :) I'm sorry about this. Have you recently moved into the property? Thanks @richard24601 Hi Richard, I'm Stacey :) I'm sorry about this. Have you recently moved into the property? Thanks
"05.12.2016 11:59:17" [] EONhelp @kittydparker You're welcome :) Thanks for your patience. ^NG @kittydparker You're welcome :) Thanks for your patience. ^NG
"05.12.2016 11:51:31" [] EONhelp @leannejkl Hi, Amy here. Sorry about that! Please DM me your address and I will check who supplies your property. AN^ @leannejkl Hi, Amy here. Sorry about that! Please DM me your address and I will check who supplies your property. AN^
"05.12.2016 11:43:59" [] EONhelp @PatySskaax3 Patty, can you please follow us & let me know then I can DM you? ^LC @PatySskaax3 Patty, can you please follow us & let me know then I can DM you? ^LC
"05.12.2016 11:42:01" [] EONhelp @PatySskaax3 Sorry for the delay Patty. We had some major technical issues over the weekend. I'm going to DM for some more info ^LC @PatySskaax3 Sorry for the delay Patty. We had some major technical issues over the weekend. I'm going to DM for some more info ^LC
"05.12.2016 11:35:35" [] EONhelp @kittydparker All done Katie :) Let me know when you've got this sorted. ^NG @kittydparker All done Katie :) Let me know when you've got this sorted. ^NG
"05.12.2016 11:30:45" [] EONhelp @kittydparker If you can please follow us Katie I'll DM you your account numbers so you can get registered again :) ^NG @kittydparker If you can please follow us Katie I'll DM you your account numbers so you can get registered again :) ^NG
"05.12.2016 11:30:24" [] EONhelp @benepark Hi Ben, sorry for the long waits :( Our systems were down. What's your query? How can I help? ^ME @benepark Hi Ben, sorry for the long waits :( Our systems were down. What's your query? How can I help? ^ME
"05.12.2016 11:29:56" [] EONhelp @SimonCarey1 ..2/2 and internet access. More than happy to help, if you still need me :) ^AJ @SimonCarey1 ..2/2 and internet access. More than happy to help, if you still need me :) ^AJ
"05.12.2016 11:29:30" [] EONhelp @SimonCarey1 Hey Simon this happened to all customers sorry :( had major telephone and system issues Saturday.We lost all phone-lines...1/2 @SimonCarey1 Hey Simon this happened to all customers sorry :( had major telephone and system issues Saturday.We lost all phone-lines...1/2
"05.12.2016 11:28:29" [] EONhelp @pateld64 Hey there course I can help :) what is your account query? ^AJ @pateld64 Hey there course I can help :) what is your account query? ^AJ
"05.12.2016 11:27:32" [] EONhelp @andyrem hiya Andy, thanks for making us aware of this. I'll contact our driver feedback team now :) ^ME @andyrem hiya Andy, thanks for making us aware of this. I'll contact our driver feedback team now :) ^ME
"05.12.2016 11:27:30" [] EONhelp @LeighannJordan ..2/2 help you if you still need it :) what is your account query?^AJ @LeighannJordan ..2/2 help you if you still need it :) what is your account query?^AJ
"05.12.2016 11:27:09" [] EONhelp @LeighannJordan Hey Leighann had major telephone and system issues sat sorry :( we lost all phonelines and internet. More than happy to .1/2 @LeighannJordan Hey Leighann had major telephone and system issues sat sorry :( we lost all phonelines and internet. More than happy to .1/2
"05.12.2016 11:22:16" [] EONhelp @rajmk6 Hi there Raj, I'm sorry you've been off gas. Has this been sorted? Do you have a prepayment meter? Thanks ^ME @rajmk6 Hi there Raj, I'm sorry you've been off gas. Has this been sorted? Do you have a prepayment meter? Thanks ^ME
"05.12.2016 11:18:15" [] EONhelp @JoSurman Hi Joanna it can take up to a 32 days for you to receive your final bill. ^NP @JoSurman Hi Joanna it can take up to a 32 days for you to receive your final bill. ^NP
"05.12.2016 11:13:56" [] EONhelp @PiersSCourtney Hi Piers, our systems were down on Saturday we wasn't able to access anything. We're up and running again now. ^NP @PiersSCourtney Hi Piers, our systems were down on Saturday we wasn't able to access anything. We're up and running again now. ^NP
"05.12.2016 11:13:35" [] EONhelp @kittydparker You're welcome :) Hmmm, have you tried resetting your password? ^NG @kittydparker You're welcome :) Hmmm, have you tried resetting your password? ^NG
"05.12.2016 11:07:23" [] EONhelp @kittydparker available anymore but your appointment on the 13th Jan is still booked in. Are you still having trouble using the App?^NG @kittydparker available anymore but your appointment on the 13th Jan is still booked in. Are you still having trouble using the App?^NG
"05.12.2016 11:06:59" [] EONhelp @kittydparker Hi Katie, I'm sorry for the late reply! We've had system issues over the weekend. The appointment for the 5th Jan isn't... @kittydparker Hi Katie, I'm sorry for the late reply! We've had system issues over the weekend. The appointment for the 5th Jan isn't...
"05.12.2016 11:06:48" [] EONhelp @Woozmeister Hey Marky this is why you can't see them, as they are your start reads and they are being processed. Nothing to worry about ^AJ @Woozmeister Hey Marky this is why you can't see them, as they are your start reads and they are being processed. Nothing to worry about ^AJ
"05.12.2016 10:58:17" [] EONhelp @Paddy_Parkinson Hi Paddy, Nat here :) Sorry for the delay :( I've replied to your DM ^NM @Paddy_Parkinson Hi Paddy, Nat here :) Sorry for the delay :( I've replied to your DM ^NM
"05.12.2016 10:50:39" [] EONhelp @CharCharCharx If you still need help via Twitter Charlotte, please let me know and I'll look into this for you ^R 2/2 @CharCharCharx If you still need help via Twitter Charlotte, please let me know and I'll look into this for you ^R 2/2
"05.12.2016 10:50:01" [] EONhelp @jbrowney96 2/2 meter readings on the online account and press 'Request a bill' to create a bill. ^MJ @jbrowney96 2/2 meter readings on the online account and press 'Request a bill' to create a bill. ^MJ
"05.12.2016 10:49:59" [] EONhelp @CharCharCharx I'm sorry for the late reply, we had major system issues over the weekend preventing us from servicing our customers. ^R 1/2 @CharCharCharx I'm sorry for the late reply, we had major system issues over the weekend preventing us from servicing our customers. ^R 1/2
"05.12.2016 10:49:47" [] EONhelp @jbrowney96 Hiya Jason. Our standard bills come very quarter, do you normally get the bills every month? You can enter..1/2 @jbrowney96 Hiya Jason. Our standard bills come very quarter, do you normally get the bills every month? You can enter..1/2
"05.12.2016 10:47:27" [] EONhelp @zenzurzb24 2/2 couldn't speak to our customers. Can I help on here? ^MJ @zenzurzb24 2/2 couldn't speak to our customers. Can I help on here? ^MJ
"05.12.2016 10:47:02" [] EONhelp @zenzurzb24 Hi, sorry about the wait. We had major system issues over the weekend which meant we..1/2 @zenzurzb24 Hi, sorry about the wait. We had major system issues over the weekend which meant we..1/2
"05.12.2016 10:45:29" [] EONhelp @marklewins If you want to discuss the tariffs please call 0333 202 4928 or go on our website. ^NP @marklewins If you want to discuss the tariffs please call 0333 202 4928 or go on our website. ^NP
"05.12.2016 10:41:12" [] EONhelp @marklewins Hi, We’ve announced today that there’ll be no change to our residential standard prices until at least April 2017. 1/2 ^NP @marklewins Hi, We’ve announced today that there’ll be no change to our residential standard prices until at least April 2017. 1/2 ^NP
"05.12.2016 10:36:14" [] EONhelp @dowcaroline5 Hey Caroline had major telephone and system issues at the weekend. We lost all internet and phone lines :( Can I help? ^AJ @dowcaroline5 Hey Caroline had major telephone and system issues at the weekend. We lost all internet and phone lines :( Can I help? ^AJ
"05.12.2016 10:34:27" [] EONhelp @PaulCSmile 2/2.. email or Social Media. I can't apologise enough. Is there anything I can do on here to help? ^MJ @PaulCSmile 2/2.. email or Social Media. I can't apologise enough. Is there anything I can do on here to help? ^MJ
"05.12.2016 10:33:57" [] EONhelp @PaulCSmile Hi Paul, sorry about this. Over the weekend we had a major system issue where we couldn't contact our customers via phone..1/2 @PaulCSmile Hi Paul, sorry about this. Over the weekend we had a major system issue where we couldn't contact our customers via phone..1/2
"05.12.2016 10:20:12" [] EONhelp @Head_stone Hiya, I'm sorry about the wait times, we're busier than normal If you want a quote, you can online: https://t.co/J4OVPXwwZ3 ^MJ @Head_stone Hiya, I'm sorry about the wait times, we're busier than normal If you want a quote, you can online: https://t.co/J4OVPXwwZ3 ^MJ
"05.12.2016 10:15:43" [] EONhelp @Mattiematthews Hiya Paul, I hope so too! Even if you didn't we'll be in touch which should hopefully be soon! :) ^MJ @Mattiematthews Hiya Paul, I hope so too! Even if you didn't we'll be in touch which should hopefully be soon! :) ^MJ
"05.12.2016 10:15:14" [] EONhelp @sjcartlidge ..2/2 to the phone lines. More than happy to help you today if you need me. How can I help? ^AJ @sjcartlidge ..2/2 to the phone lines. More than happy to help you today if you need me. How can I help? ^AJ
"05.12.2016 10:14:50" [] EONhelp @sjcartlidge Hey Stephen we had major telephone and system issues Sat. We lost all internet and phone lines, so unable to add messages...1/2 @sjcartlidge Hey Stephen we had major telephone and system issues Sat. We lost all internet and phone lines, so unable to add messages...1/2
"05.12.2016 10:14:30" [] EONhelp @joshuajusher We'll be able to take a look for you Josh. Have you supplied any meter readings recently? ^Ja @joshuajusher We'll be able to take a look for you Josh. Have you supplied any meter readings recently? ^Ja
"05.12.2016 10:14:23" [] EONhelp @rkuleszka You'll need to speak with our smart on 0345 366 5976, as they'll be answer this and possible t you an appointment. ^BH @rkuleszka You'll need to speak with our smart on 0345 366 5976, as they'll be answer this and possible t you an appointment. ^BH
"05.12.2016 10:11:33" [] EONhelp @TriP_Original Hi Jay, I'm Stacey :) I can help with this, Could you please DM your adress, DOB, email and phone number? @TriP_Original Hi Jay, I'm Stacey :) I can help with this, Could you please DM your adress, DOB, email and phone number?
"05.12.2016 10:01:56" [] EONhelp @betnyr Hi, our systems were down on Saturday we wasn't able to access anything. We're up and running again now. ^NP @betnyr Hi, our systems were down on Saturday we wasn't able to access anything. We're up and running again now. ^NP
"05.12.2016 09:58:50" [] EONhelp @jadebrailsford Hi Jade, sorry we've upset you :( is there anything I can do to help? Thanks ^CW @jadebrailsford Hi Jade, sorry we've upset you :( is there anything I can do to help? Thanks ^CW
"05.12.2016 09:51:41" [] EONhelp @Lee_Gibling Hi Lee, our systems were down on Saturday we wasn't able to access anything. We're up and running again now. ^NP @Lee_Gibling Hi Lee, our systems were down on Saturday we wasn't able to access anything. We're up and running again now. ^NP
"05.12.2016 09:50:31" [] EONhelp @YxSxR Hey Yasar so sorry for the issues at the weekend, we lost all phone-lines and internet :( do you still need some help? ^AJ @YxSxR Hey Yasar so sorry for the issues at the weekend, we lost all phone-lines and internet :( do you still need some help? ^AJ
"05.12.2016 09:49:10" [] EONhelp @LindorMoments Hi, our systems were down on Saturday we wasn't able to access anything. We're up and running again now. ^NP @LindorMoments Hi, our systems were down on Saturday we wasn't able to access anything. We're up and running again now. ^NP
"05.12.2016 09:47:20" [] EONhelp @swedey2k Hi Daniel! sorry about this, our systems were down on Saturday nothing worked :( I'm here now! How can I help? :) ^ME @swedey2k Hi Daniel! sorry about this, our systems were down on Saturday nothing worked :( I'm here now! How can I help? :) ^ME
"05.12.2016 09:46:05" [] EONhelp @PeteBeele Hey there Pete, if you're in your 14 day cooling off period please call us on 0345 301 4905 :) ^ME @PeteBeele Hey there Pete, if you're in your 14 day cooling off period please call us on 0345 301 4905 :) ^ME
"05.12.2016 09:44:17" [] EONhelp @GuyJamesReid if you still need our help please let me know your query, I'm more than happy to assist ^R @GuyJamesReid if you still need our help please let me know your query, I'm more than happy to assist ^R
"05.12.2016 09:43:31" [] EONhelp @macunningham12 Hi, our systems were down on Saturday we wasn't able to access anything. We're up and running again now. ^NP @macunningham12 Hi, our systems were down on Saturday we wasn't able to access anything. We're up and running again now. ^NP
"05.12.2016 09:43:02" [] EONhelp @GuyJamesReid Hi Guy, I'm sorry for the late reply, we had major system issues over the weekend preventing us from servicing our customers. @GuyJamesReid Hi Guy, I'm sorry for the late reply, we had major system issues over the weekend preventing us from servicing our customers.
"05.12.2016 09:42:23" [] EONhelp @jimmckeown Hi James, we offer boiler replacement on 0330 400 1188 M-F 9-5 or apply online here https://t.co/MxcK178549 hope this helps ^ME @jimmckeown Hi James, we offer boiler replacement on 0330 400 1188 M-F 9-5 or apply online here https://t.co/MxcK178549 hope this helps ^ME
"05.12.2016 09:40:08" [] EONhelp @KLongia Hi Kulvinder, Brendan here :) I'm sorry if we got this wrong, is that a prepayment statement, or have you a billing meter? @KLongia Hi Kulvinder, Brendan here :) I'm sorry if we got this wrong, is that a prepayment statement, or have you a billing meter?
"05.12.2016 09:36:59" [] EONhelp @ajroberts22 We're back up and running today. :) Sorry about the weekend. Anything I can help with? ^Ja @ajroberts22 We're back up and running today. :) Sorry about the weekend. Anything I can help with? ^Ja
"05.12.2016 09:36:28" [] EONhelp @philjohnscott Hi Phil, our systems were down on Saturday we wasn't able to access anything. We're up and running again now. ^BH @philjohnscott Hi Phil, our systems were down on Saturday we wasn't able to access anything. We're up and running again now. ^BH
"05.12.2016 09:36:22" [] EONhelp @GrahamAllsopp Hey there Graham, sorry about the long waits system was down :( Please DM acc no, D.O.B and correct reads I'll sort it :) ^ME @GrahamAllsopp Hey there Graham, sorry about the long waits system was down :( Please DM acc no, D.O.B and correct reads I'll sort it :) ^ME
"05.12.2016 09:29:59" [] EONhelp @jenpollard2012 ..2/2 more than happy to help with your account query though. How can I help? ^AJ @jenpollard2012 ..2/2 more than happy to help with your account query though. How can I help? ^AJ
"05.12.2016 09:29:47" [] EONhelp @carelesscarer Have you contacted us to raise this further yet? Let me know what I can do to help. ^Ja @carelesscarer Have you contacted us to raise this further yet? Let me know what I can do to help. ^Ja
"05.12.2016 09:29:17" [] EONhelp @jenpollard2012 Hello Jenny we are very sorry for any in-convince over the weekend. We lost all phone-lines and internet access :( ....1/2 @jenpollard2012 Hello Jenny we are very sorry for any in-convince over the weekend. We lost all phone-lines and internet access :( ....1/2
"05.12.2016 09:27:22" [] EONhelp @Gaz_Barcello Send us a private message with the meter reading and your account details, we'll correct this for you. ^BH @Gaz_Barcello Send us a private message with the meter reading and your account details, we'll correct this for you. ^BH
"05.12.2016 09:21:08" [] EONhelp @myddelton Hi Will. If the fuse is on meter, you'll need to call us. If it's the fuse box, it would be an electrician that you arrange ^MJ @myddelton Hi Will. If the fuse is on meter, you'll need to call us. If it's the fuse box, it would be an electrician that you arrange ^MJ
"05.12.2016 09:15:23" [] EONhelp @PiotrChaos Thanks for getting in touch. This isn't compatible with your device at the moment but I'll send this back through to our team. @PiotrChaos Thanks for getting in touch. This isn't compatible with your device at the moment but I'll send this back through to our team.
"05.12.2016 09:02:00" [] EONhelp @SebDurrant Thanks Seb :) Please DM your account number and D.o.B and I'll take a look for you :) Please include your gas read too! ^ME @SebDurrant Thanks Seb :) Please DM your account number and D.o.B and I'll take a look for you :) Please include your gas read too! ^ME
"05.12.2016 08:55:18" [] EONhelp @jonusas_nerijus Hi Nerijus, I'm Stacey. I can help, please could you DM me your full address, DOB, email and telephone number? @jonusas_nerijus Hi Nerijus, I'm Stacey. I can help, please could you DM me your full address, DOB, email and telephone number?
"05.12.2016 08:52:37" [] EONhelp @MCRArenaLarissa Hi Larissa, Adil here! :) I'm sorry you're having problems with your meter. Please DM me your address so I can help. ^AP @MCRArenaLarissa Hi Larissa, Adil here! :) I'm sorry you're having problems with your meter. Please DM me your address so I can help. ^AP
"05.12.2016 08:42:47" [] EONhelp @N9VDS I can help you on here if you DM the information :) Alternatively, you can call us on 0345 303 3040 and select 'Homemoves' ^SL @N9VDS I can help you on here if you DM the information :) Alternatively, you can call us on 0345 303 3040 and select 'Homemoves' ^SL
"05.12.2016 08:36:43" [] EONhelp @fashionpansy Hey Char just to confirm someone called you claiming to be from EON, and you are not with us? what did they say/want?^AJ @fashionpansy Hey Char just to confirm someone called you claiming to be from EON, and you are not with us? what did they say/want?^AJ
"05.12.2016 08:34:16" [] EONhelp @PJHeppinstall87 Our team will contact you ASAP thanks for getting in touch. ^Ja @PJHeppinstall87 Our team will contact you ASAP thanks for getting in touch. ^Ja
"05.12.2016 08:33:07" [] EONhelp @DBudgen7 Sorry again for any inconvenience caused with this :( customers will be told by email, who have been affected. ^AJ @DBudgen7 Sorry again for any inconvenience caused with this :( customers will be told by email, who have been affected. ^AJ
"05.12.2016 08:22:03" [] EONhelp @N9VDS ...new key and a card. @N9VDS ...new key and a card.
"05.12.2016 08:21:51" [] EONhelp @N9VDS Hi, I'm Stacey. We'd put the account back into the landlord or letting agency name and then clear the debts off the meters with a ... @N9VDS Hi, I'm Stacey. We'd put the account back into the landlord or letting agency name and then clear the debts off the meters with a ...
"05.12.2016 08:12:08" [] EONhelp @tinydancer_12 Hi Sarah. Please can you DM me your personal details and I will update your account
^ Paul @tinydancer_12 Hi Sarah. Please can you DM me your personal details and I will update your account
^ Paul
"03.12.2016 18:46:32" [] EONhelp All our systems are back up and running. We're sorry for the inconvenience caused to customers who needed to get in touch today. All our systems are back up and running. We're sorry for the inconvenience caused to customers who needed to get in touch today.
"03.12.2016 16:04:42" [] EONhelp If you’re a customer and have no supply, please call our No Supply emergency helplines: 0333 2024651 for electricity or 0333 2024692 for gas If you’re a customer and have no supply, please call our No Supply emergency helplines: 0333 2024651 for electricity or 0333 2024692 for gas
"03.12.2016 11:53:51" [] EONhelp We have major telephone and system errors today. We advise customers to try calling in again on Monday. Sorry for any inconvenience We have major telephone and system errors today. We advise customers to try calling in again on Monday. Sorry for any inconvenience
"02.12.2016 19:43:27" [] EONhelp @daiwarner2 Hiya, sorry for the delay. I've just replied. :) ^MJ @daiwarner2 Hiya, sorry for the delay. I've just replied. :) ^MJ
"02.12.2016 19:41:53" [] EONhelp @carelesscarer 2/2 exit fees. We'll then help you set up another account and go through tariffs. Have you contacted us yet? ^MJ @carelesscarer 2/2 exit fees. We'll then help you set up another account and go through tariffs. Have you contacted us yet? ^MJ
"02.12.2016 19:40:57" [] EONhelp @carelesscarer Hiya Penny. Sorry to hear about your loss, my thoughts are with you. If an account needs to close like this there are no..1/2 @carelesscarer Hiya Penny. Sorry to hear about your loss, my thoughts are with you. If an account needs to close like this there are no..1/2
"02.12.2016 19:36:00" [] EONhelp @Heretoanywhere Hey Kyle, if you can DM us your account info and D.O.B, we can look into this. Send us a read as well! ^MJ @Heretoanywhere Hey Kyle, if you can DM us your account info and D.O.B, we can look into this. Send us a read as well! ^MJ
"02.12.2016 19:33:55" [] EONhelp @tinydancer_12 Hey Sarah, sorry for the delay we're really busy at the moment. Do you have credit or prepayment meters? Thanks ^KH @tinydancer_12 Hey Sarah, sorry for the delay we're really busy at the moment. Do you have credit or prepayment meters? Thanks ^KH
"02.12.2016 18:57:22" [] EONhelp @briankillick we haven't stopped talking Brian. We're just really busy trying to help everyone. Is there anything I can do for you? ^DC @briankillick we haven't stopped talking Brian. We're just really busy trying to help everyone. Is there anything I can do for you? ^DC