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Business Situation

Emile Egger & Cie SA is a family-owned business founded in 1947 by manufacturing pioneer Emile Egger in Cressier, Switzerland. Following the financial crisis of 2009, leadership realised it would require a system that offers visibility into its manufacturing and production costs and enables the company to optimise its supply chain and other business processes.

“Avanade and Microsoft were able to bring us from a paper-based company to a digital company.”

Raphael TaglianiCIO, Emile Egger

Solution

The company started to explore options with Microsoft, but one of the critical requirements was that the solution be web-based. At the time, Microsoft’s flagship ERP product, Dynamics AX, was being re-architected. Microsoft offered Egger an opportunity to participate in its exclusive Technology Adoption Programme where the company allows customers to partner in development while implementing prototype systems. The solution, code-named “AX7,” was the first cloud-based ERP system built to run natively in the Azure cloud platform. Microsoft invested millions of dollars into the Dynamics AX technology and made a strategic decision in 2014 to move the development of Dynamics AX into its cloud division to enable a true integration with Azure.

When it came time to choose an implementation partner, Egger considered a few candidates but decided on Avanade for its global presence, Dynamics AX skill set and industry expertise. The scope of the project included implementation of the new Microsoft Dynamics AX, including procurement, production, project, sales, reporting, finance and warehousing. The system was implemented in phases with go-live dates in three regions – India, Switzerland and Germany. Avanade leveraged its Global Delivery Network comprised of several delivery centres across the globe to enable the implementation despite the challenge of going live in India with localisation that is not yet officially available. Avanade’s India Delivery Centre played a crucial role.

Results

Projected benefits include a 20 percent increase in productivity in the first six months, greater visibility, time and cost savings, and improved interoffice operations. Projected benefits for the customers of Emile Egger include accurate information on delivery dates, improved follow up on order status and optimised customer service.