Breadcrumbs

CITI (Beijing) was established as a joint venture in 2005 to provide mobile Value-added services (VAS), specifically location-based and multilingual call center services. In 2007, CITI was given a multi-year outsourcing contract by China Netcom to provide the backend support for location-based services for the 2008 Summer Olympics. This service is now being expanded to other major cities in China.

CITI (Beijing) takes advantage of our geographic data assets initially in 6 major cities. These cities are Beijing, Shanghai, Shenyang, Tianjin, Qinhuangdao and Qingdao. Utilizing an Integrated Value-Added Info-Enabled Workstation (i-View), we rolled out the You Zhu one-stop service for every travel need in China.

TRAVEL MORE, WORRY LESS - We help lost tourists get to their destination by getting their locations and giving accurate directions on foot or via local transport (bus, taxi, subway). Our Medical, Legal and Travel Advisers are available for consultation, 7 days a week.

And More... we have Multi-Lingual Customer Support Agents ready to handle your requests including organizing business meetings and teleconferences; flight and hotel booking; dining reservation and fast food deliveries.

CITI (Beijing) also provides BPO services in support of Cybersoft's Best Shore Outsourcing methodology. China has a large and growing number of college-educated, English speaking, very inexpensive manpower pool that strongly complements the Philippine KPO services. This allows Cybersoft to leverage the benefits of its China operations to provide our Clientele the benefits of a best shore, global operations.