Explains your rights to you

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

You should know

Spread bets and CFDs are leveraged products. They are typically used to make short term bets or trades based on whether you think the price of a particular underlying asset is going to go up or down. Underlying markets offered include foreign exchange, equities, indices and commodities. Find out more about these products at The Money Advice Service website.

If you’re unhappy with the service you get, use Resolver to raise a complaint. Remember, however, that you cannot claim compensation if you lose money on a bet.

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