Kronos FMSI Scheduler

Data-driven branch staff scheduling for banks and credit unions.

Take the guesswork out of scheduling staff at your retail branches.

Scheduling branch staff is a complex, time-consuming task that directly impacts your service — and your earnings. Kronos FMSI Scheduler™ enables you to schedule staff based on forecasted traffic at each branch — while taking into account individual employee skills and availability — so you can better balance account holder service with operational efficiency.

Optimize branch staffing to meet productivity goals and service demands.

Save valuable time when creating and managing branch schedules

Automate and streamline schedule creation so you spend less time rearranging employees and more time improving the account holder experience. If an employee calls in sick or makes a last-minute vacation request, the drag-and-drop schedule editor makes it easy to adjust the schedule. You get instant visibility into the impact of schedule changes so you can take steps to maximize branch efficiency and service.

Managing employees’ availability and skill sets is critical for effective branch scheduling. Kronos FMSI Scheduler makes it simple to create employee profiles that put all this vital information at your fingertips. Ready access to employee profiles not only streamlines schedule creation, but it also simplifies cross-utilization and reallocation of resources within the branch for better service, higher efficiency, and more productive and satisfied staff members.

Make better staffing decisions with in-depth business intelligence

Sophisticated performance analytics tools provide actionable insights based on historical and real-time data to drive more effective staffing decisions. They analyze monthly transaction data and forecast account holder traffic to help you schedule the optimal mix of full-time and part-time employees throughout the day for exceptional service delivery — without excessive staffing.

Schedule employees based on traditional or universal agent models

Create fair, equitable rotations for less desirable shifts or tasks to improve employee engagement and boost morale. Cross-utilize employees within a specific branch to optimize service. Schedule activities during forecasted downtimes to individual staff members to improve productivity. Even manage floating staff members and fill schedule gaps on the fly to keep branches operating smoothly and effectively.

Improve the account holder experience. Drive operational efficiency.

Kronos FMSI Schedulerprovides the data and tools you need to put the right staff member in the right place at the right time. With the optimal mix of employees staffing your branches, your financial institution can better achieve workforce optimization goals and meet — or exceed — account holder service demands.