COVID-19

UPDATE 18th May 2020

DENTAL RESTRICTIONS HAVE NOW BEEN REVERTED BACK TO LEVEL 1

We are now working hard at 818 catching up on many of those appointments from the last few weeks now that we can safely complete all dental procedures. Overwhelmingly people have been happy to be back which is something we don’t always see – people very happy to see us!!

Please remember we can only have 6 people in the reception area
at the one time so to assist us please:

Attend on time.

Let reception team know you have arrived – you can wait in your car if you prefer.

Leave siblings/ friends etc in the car or home. If they have an appointment as well, let them wait outside or in the car until the first appointment is completed.

Please use the hand sanitiser as you enter & leave and try to avoid touching walls, surfaces throughout the office etc.

We offer minimum touch transactions too. You can even BYO a pen if your prefer.

Our magazines, play station kiosk and refreshment area remain closed until further notice.

UPDATE 27th March 2020

ANOTHER WEEK HAS PASSED AND 818 DENTAL IS NOW BACK, WELL ALMOST…

Level 2 RestrictionsDue to a reduction to level 2 restrictions for dentistry, we can now safely complete most dental procedures. Please call or email reception@818dental.com.au if you would like an appointment and our front office team will guide you through our protocols.We are here and more than happy to help you.

If you already have an appointment scheduled, we will call you prior to discuss your treatment and confirm. Naturally over the phone you will be asked the normal medical clearance questions regarding travel/ quarantine/ symptoms and possible exposure risks before you visit the clinic. We have reduced scheduling and made slightly longer appointments to reduce the traffic flow, so please assist us by being flexible with your scheduling and calling back if required.

We can only have 6 people in the reception area at the one time so to assist us please:

Attend on time.

Let reception team know you have arrived- you can wait in your car if you prefer.

Leave siblings/ friends etc in the car or home. If they have an appointment as well, let them wait outside or in the car until the first appointment is completed.

Our magazines, play station, kiosk and refreshment area remain closed until further notice.

Please you the hand sanitiser as you enter & leave and try to avoid touching walls, surfaces etc.

We offer minimum touch transactions too.

We would like to remind you that if you have any flu like symptoms, cough, sore throat or fever, or have been in contact with an active COVID-19 affected person in the last 2 weeks, please reschedule your appointment before coming to our clinic.

UPDATE 22nd March 2020

WE ARE OPEN FROM 27TH APRIL FOR MOST DENTAL PROCEDURES The government and the ADA have now reduced the restrictions on dental treatment. We are now back to level two restrictions. This means we can now safely complete most dental procedures. If you need an appointment please call 9509 1883 or email reception@818dental.com.au and our front office team will guide you through our protocols. We are still calling patients a week out from pre booked appointments to discuss scheduled dental treatments.

COVID PROCESSES

To ensure the safety of our patients and ourselves we have implemented new COVID-19 protocols in addition to our already strict sterilisation procedures.

– Longer appointments so there is no one in reception before
you.

– Remember, try not to touch the door handles as you enter!

– Physical spacing, hand sanitisers etc are now the norm
everywhere – we have them too!

– In the surgeries we have extra PPE – additional plastic barriers, masks, wipe downs and a pre-treatment mouth wash.

-Naturally over the phone you will be asked the medical clearance questions regarding travel/ quarantine/ symptoms and possible exposure risks before you visit the clinic

-Do not hesitate to contact the clinic if you require any assistance. Stay Safe!

UPDATE 14th March 2020

WE ARE OPEN FOR EMERGENCIES

Dr Lloyd or Dr Shymal are available on their mobile phones. If you are in any pain or discomfort please don’t hesitate to call.