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Adobe Safe Harbor Privacy Policy

Last updated: May 21, 2014

Adobe Systems Incorporated (our U.S. company) has certified to U.S.–E.U. Safe Harbor Framework and the U.S.–Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from our subsidiaries, corporate customers, and other business partners in the European Union member countries and Switzerland. To learn more about the Safe Harbor program, and to view the certification for Adobe Systems Incorporated, visit http://www.export.gov/safeharbor.

This Adobe Safe Harbor Privacy Policy describes how we handle personal information (1) collected by Adobe subsidiaries, our corporate customers, and other business partners located in the European Economic Area (the EEA) and Switzerland, which is then transferred to Adobe Systems Incorporated in the United States; and (2) received from companies that use one of Adobe’s hosted services (learn more) who operate in the EEA and Switzerland and processed by Adobe Systems Incorporated in the United States on behalf of the company. This Safe Harbor Privacy Policy supplements the Adobe Privacy Policy.

Information collected by Adobe subsidiaries, corporate customers and business partners

Personal information

Adobe Systems Incorporated may receive personal information from Adobe subsidiaries (see list of Adobe entities and our acquired companies), our corporate customers, and other business partners in the EEA and Switzerland, such as name, email address, company name, title, postal address, telephone number, and preferences regarding our applications and websites. Any personal information sent to us may be used by Adobe Systems Incorporated and its subsidiaries and their agents and business partners for the purposes described at the time the information was collected. If you agree to receive email or telephone marketing from us, personal information we receive will also be used for those purposes, as described in the Adobe Privacy Policy. If we plan to use personal information for a purpose that is incompatible with these purposes or if we plan to disclose personal information to a kind of company not described here, we will seek your consent to such uses or disclosures.

Agents and service providers

Adobe Systems Incorporated works with several companies to help us deliver our services to you on our behalf. These companies provide services such as offering customer support, processing credit card payments, and sending emails on our behalf. In some cases, these companies will have access to some of your personal information in order to provide services to you on our behalf. They are not permitted to use your information for their own purposes. Adobe Systems Incorporated requires that its agents and service providers that have access to personal information received by Adobe Systems Incorporated from the EU or Switzerland subscribe to the Safe Harbor Privacy Principles, be subject to the EU Privacy Directive or another adequacy finding, or enter into a written agreement that requires them to provide at least the same level of privacy protection as is required by the relevant Safe Harbor Principles.

Data integrity

Adobe Systems Incorporated takes reasonable steps to ensure that your personal information we process is accurate, complete, and current by using the most recent information provided to us.

Accessing and updating your information

You can request to review, update, or delete your personal information.

Information processed by Adobe on behalf of a company using an Adobe hosted service

Adobe Systems Incorporated provides hosted services to companies (learn more). As part of providing these hosted services, Adobe Systems Incorporated may receive and process your personal information if you are a customer of one of these companies. When Adobe Systems Incorporated provides these services, we are referred to as a data processor. As a data processor, Adobe Systems Incorporated acts on the instructions of these companies and uses reasonable physical, electronic, and administrative safeguards to protect this personal information from loss; misuse; or unauthorized access, disclosure, alteration, or destruction. Companies that use an Adobe hosted service are responsible for complying with all other obligations in relation to the personal information they may collect from you.

Questions or concerns

If you have any complaints regarding our compliance with the Safe Harbor program, you should first contact us. If the complaint cannot be resolved through our internal dispute resolution process, you may submit your complaint to JAMS for mediation under the JAMS International Mediation Rules, which are accessible on the JAMS website at www.jamsadr.com.

Changes or updates

This policy may be changed from time to time as permitted under the Safe Harbor program. Learn more.