Here’s an odd problem. Reader Austin bought some airline tickets for a business trip and wasn’t sure who was going to go, so he booked an extra ticket with his name on it — thinking that the name could be changed later. Whoops.

Now that the airline with the fuzzy animals on their planes has also declared bankruptcy, you might be in the same position as reader Scott. Scott had Frontier cancel his flight and send him an email with a link to get a refund. While it’s nice that Frontier made the refund option easy, a refund doesn’t get Scott any closer to his destination, and a second ticket would cost Scott a bit more than he initially paid. Thanks to a little bit of research and 35 minutes on the phone, Scott was able to get Frontier to rebook him on a different airline. Find out how, inside.