We caught up with real Lumber Liquidators' customers who volunteered to discuss their floor shopping, buying and installation experiences. In no way did these customers receive compensation for their kind words. (They're speaking straight from the heart.)

I waited 3 weeks for delivery after being told it would take a week. Most of the wood was ok, but some boxes were full of split boards that had been repaired with filler. I tried to use the worst boards in closets and low traffic areas. Many boards were warped or had splinters along the tongue and groove ends that had to be shaved to fit. The price was good, but the quality was not.

I would recommend the handscraped cinnamon maple, it turned out looking super sharp in my house. It was not too dark or not too light. I was apprehensive about using a trendy colored wood so I tried to select something that would stand the test of time as well as go with most decorative/color combinations. I am completely satisfied with the hardwood choice.

Installed this throughout my house (upstairs and downstairs). We got it at 2.46 per sq foot which you really cant beat. The price fluctuates on the website which is a pain but if you catch it on a good day, you score a good deal. It was hard to get into the store - no samples in my area so I ordered it blind. I am very pleased with the overall finish of the floor and look. I would use it again without hesitation. Cons: Its not a "high end product" if you are looking for long runs - you wont get them. 4 or 5 feet is the max board length (though they give you lots of these). They don't give enough 2 foot lengths though which makes staggering seams difficult (but not impossible - just takes some extra planning). It would be nice to have matching trim but we ordered in some birch nosing for our stairs and you cant tell the difference. The handscraping tends to all be in one pattern - long wavy lines. It would be better if they varied it more.

Overall I'm happy with the value. There werent any "reject" boards and it installed easily aside from the issue with lengths noted above. I wouldnt pay $5 a sq foot but if you are looking for an affordable option this looks like a much more expensive product once installed. The colour is nice and doesn't show dirt at all. The finish is solid and hard to scratch.

We had the engineered, Virginia Mills, wide plank hand scraped cinnamon maple floors installed in our master bedroom suite including the bathroom. The water closet area has ceramic tile but the remainder of the bath and closet are wood flooring. Very pleased with the beautiful finished rooms.The installer turned the direction of the wood from the bedroom to the bath which was easy to do with the design of the floor planks.Could not be happier and I know that we will enjoy for many years!

This product question would be better answered by our Sales Department, they are more familiar with all of our flooring products and can better assist you with your questions.Please call our Sales Dept. @ (800) 476-0007. Thank you for your inquiry.

Answered on 3/14/2014 by cc-3

Q:

I would like to install this product over a poured concrete, slab on grade floor, with radiant hot water heat. I am in Colorado in a dry, mountain climate. What do you recommend; Glue? Nail? Subfloor? Underlayment? ??? Thank you!

At this time this product is not recommended over radiant heat. Thank you for your inquiry.

Answered on 2/11/2014 by cc-3

Q:

Does the Cinnamon Maple Handscraped (10024204) flooring come with the pre-attached underlaminate? Also are the planks in each box the same length? What if you see imperfections in the planks before you install them? What is the name brand of this product? Your site only says this product is a named brand. Thank you for your answers

This engineered wood floor does not come with any attached cushion.Unfortunately I do not have all of the information on this product since it is a special buy. I would ask that you contact our sales dept. for more detailed information. There number is (800) 476-0007 Thank you for your inquiry.

Prefinished flooring needs round the clock climate control. Urethane finish can't handle the dimensional changes that take place with extreme environmental shifts, HOWEVER you can use an unfinished hardwood (preferably quarter/rift sawn) finished with tung or other natural oils as with covered porch flooring. These site finished penetrating sealers expand and contract with the flooring without cracking.

Answered on 6/28/2013 by Tech & Install

Q:

How many ply of coating does this floor have? Does it have the aluminum----? Does it patina? If so how much? Any pictures? Is this Virginia Mills?

Unfortunately I do not have all of the information on this product since it is a special buy. I would ask that you contact our sales dept. for more detailed information. There number is (800) 476-0007 Thank you for your inquiry.

Answered on 4/23/2013 by Tech & Install

Q:

I am going to pull out wall to wall carpet and wants to install this in my southern California home. We have a patio door facing West, and have year long hot sun over 12 hours a day, plus an Old English sheepdog of 130 lbs. Will this sunlight breach the color of the floor? Since it is handscraped and not totally flat, with heavy traffic and a dog, will it scratch easily? Will the fact that it is handscraped cost extra to re-finish?

The fact that this is stained flooring, means that UV light will not fade the floor as much as a natural floor. That said a certain amount of fading can be expected.

Because this is not our brand of flooring we do not have details on its finish. Being a maple floor denting can occur as would Red or White Oak flooring.

Hand scraped floors can be re-finished however and an abrader must be used rather than a belt or orbital sander. Google: FA-8 Floor Abrader

Note on Dogs and Flooring: I have 3 dogs, two of them large, and a Bellawood Hickory floor and it has held up great to 5 years of hard playing. Nothing is scratch proof and there are nail marks (slight dents) but the finish does not scratch off but rather keeps wood sealed. Harder floors like hickory (41% harder than Red Oak) or exotic floors will dent less easily and light colors hide scratches easier than dark because of contrast. I don't care about keeping the flooring flawless because I understand the limitations of wood flooring. We keep the dog nails trimmed which is very helpful, if I wanted to keep the flooring flawless I would have vinyl dog booties and only socks and sneakers on the flooring. However, real life doesn't isn't always that careful so I simply relax, keep it swept, and clean with Bellawood Cleaner once a month and I could not be happier with my floor. Light colors will hide potential scratches. Remember nothing is scratch proof but some do better than others.

This product question would be better answered by our Sales Department, they are more familiar with all of our flooring products and can better assist you with your questions.Please call our Sales Dept. @ (800) 476-0007 for pricing and availability. Thank you for your inquiry.

Answered on 3/8/2013 by c

Q:

Is this product good if you have a 50lb dog? Or is there another type of flooring that would be better?

This product question would be better answered by our Sales Department, they are more familiar with all of our flooring products and can better assist you with your questions.\nPlease call our Sales Dept. @ (800) 476-0007 for pricing and availability. Thank you for your inquiry.

Answered on 4/18/2013 by cc-2

Q:

can this be used for restaurant traffic.will the warranty still remain the same.

This product question would be better answered by our Sales Department, they are more familiar with all of our flooring products and can better assist you with your questions.Please call our Sales Dept. @ (800) 476-0007 for pricing and availability. Thank you for your inquiry.

Yes it could but unfortunately there are no matching stair nosing for this special buy flooring product.Please call our Sales Dept. @ (800) 476-0007 for pricing and availability. Thank you for your inquiry.