Shipping & returns

Ground Shipping is a flat rate of $5, and orders over $75 shipped within the Continental United States qualify for Free Ground Shipping. Orders shipped via Ground Shipping are typically shipped within 2-3 business days and arrive in 7 to 10 business days. Delivery days are Monday through Friday, and orders will not be delivered on Saturday, Sunday or Holidays.

Return Policy:

Return Address:

TLC CasualsATTN: Returns635 Riverfront DrSheboygan, WI 53081

We hope you love what you ordered. But in case you don't—perhaps it's a little too big or the style just isn't you—we'll send you a new size, color, or style, or issue you a quick refund. Returns and exchanges are free when you return in store. Merchandise must be returned within 10 days. The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges. Please allow 3-4 business days for us to receive your return, and 7-10 business days for our return department to process your store credit.

All returned items must still have the ORIGINAL TAGS on them. Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, then we will not accept a return. Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.