Dead end

12:00AM GMT 23 Feb 2001

SIR - Ambrose Evans-Pritchard's report on British car buyers being ripped off prompted me to contact Renault UK to ask for the address and fax number of Renault Denmark or of a Renault agent in Copenhagen. But it claimed to hold no details.

I then requested similar details for Renault France. I was offered a telephone number, but no fax number, on the ground that such information was not available to the public. Despite a quick search, it was unable to give me the address of Renault France: the company did not have it readily to hand.

From this experience, it could be said that, when seeking information regarding contacts in Europe, blatant obstruction occurs, and this within the same manufacturing company.