TripAdvisor Traveler Rating:

3.05Cleanliness

5.05Location

3.05Rooms

1.05Service

3.05SleepQuality

2.05Value

3.05

“great location, poor service”

Mar 29, 2013Tsun Ming C, Jamaica Plain

This is the second time I stayed here. Love the location! Did not care for the service. I had requested ahead for twin bed room, but was given a gueen bed; I was told that even though they have the rooms available, it considered to be an upgrade and I had to pay an extra unreasonable amount of money. Also I had to prove to them that I had booked the two breakfast included room with this very unpleasant staff. No customer should be treated this way. As much as I like the location, I do not like to start my vacation this way. After all, the room is not cheap!

Read management response to this review.

Management response from HospitalityMgr, Manager

It is disappointing to hear that our hotel did not live up to your expectations. All of us here at the Wyndham Garden Chinatown take your comments very seriously, and we are eager to correct any failures on our part. When booking through a third party, they can only book a queen sized bed for you. We do charge $50 more per night for a room with two double beds than our queen sized bed rooms. I would love an opportunity to discuss your stay and experiences with you directly, and am confident that I can restore your faith in us. I can be contacted at 646-329-3410, or obouchaar@wyndham.com. I look forward hearing back from you!Sincerely, Omar BouchaarDirector of Rooms
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