Turn Mobile Strategy into Action

How we help you realise
your mobile strategy.

Consult

Mobility initiatives are jeopardized by a
number of challenges. Often chief
among them are the absence of
organizational alignment and the lack
of a comprehensive plan for mobility.
This is familiar territory for our mobile
consultants. They have the experience,
tools and proven processes needed to
work with your executive team to
overcome these obstacles and build a
blueprint for your organization’s path to
mobility success.

The GEMA brings together insights
gained from working with thousands of
global clients – both through their
successes and learning from their
failures. Our Consult includes three
types of services depending on your
needs:

Mobility Workshops

Technical Professional Services

Expert Advisory Services

Deploy

Professionally managed deployments–
that’s what The GEMA delivers. We
ensure that your resource -intensive
device configurations, migrations and
logistics are handled without stressing
your internal IT resources. Our state of
the art facilities and processes enable
us to offer the capacity to procure,
provision and deploy devices globally
with speed and precision.

Superior user experience is our goal. Your
users will receive activation assistance and
education, driven from a deep
understanding of your mobility needs.
Access to a real-time portal, provides daily,
weekly, and monthly reports that keep you
up to date on device receipts, order status,
and inventory. With our Deploy offering, you'll
have a single point of contact for
communication and escalations.

Manage

More and more, mobile technology is
being positioned as the hub of critical
business applications. Whether your
mobile applications reside in an inhouse server environment or hosted
remotely, reliable technical and
administrative support is crucial.
Manage will supply the resources and
responsive assistance you need to
ensure maximum up-time, application
success and superior end-user
experience-- all without taxing your
current IT resources or requiring an
investment in specialized experience.

Manage services take significant demand off
your IT plate, while ensuring your assets are
maintained according to corporate
specifications and policies. You'll have
around the clock resource and security
monitoring, while we ensure your mobile
operations are at the forefront of technology
updates. No doubt, top-level infrastructure
support while lowering overall mobility costs
and overhead is a compelling proposition for
organizations of all sizes.

Assist

As mobility becomes more
sophisticated, end user expectations
look more like that of a consumer. User
support has become more complex,
tedious and mission critical. Most users
just expect mobile to work. Most IT
organizations are not equipped to
provide the level of expected user
support around the clock. With Assist,
you can pass the burden on to us. Our
24/7 global, technical support provides
the best user experience in the
industry with a 98% first-contact
resolution rate.

We support mobile apps, carrier issues,
usage questions, device failures, policy
compliance and more. Backed by our
Encompass technology platform, our highly
trained support team is armed with the
insights at the point-of-action in order to
solve problems fast – typically on the first
call. Our team can help your mobile
workforce no matter the device, software or
mobile platform. This level of capability and
responsiveness ensures user connectivity
and keeps productivity going.

Procure

Selecting the appropriate device platform and device types is not only critical for your application's success but it also plays a big role in the operating and acquisition costs of your mobile environment.The ordering processes and internal financing of mobile devices are often decentralized, complicated and overpriced, therefore GEMA Procure is there to help.

With the right partners, we help you to automate the processes, to optimally map the costs, and to carry out the change of device generations at the right time. Whether it's an order portal, operational leasing, or optimizing device usage times, our Procure helps accelerating the implementation of mobility projects and putting your enterprise at ease.