GMediaPlan @ Telefónica (TSA)

TSA (Telefónica Servicios Audiovisuales), a Spanish company specialized in services and solutions for broadcasting industry was looking for a unique solution to record failures and contingencies occurring at company’s services.

GMediaPlan’s implementation has contributed to centralize the info related to incidences, streamline the registration and improve communication among several work areas.

THE PROBLEM

TSA (Telefónica Servicios Audiovisuales) is a company from Telefónica group, specialized in services and solutions for broadcasting industry, which was looking for a unique solution to record incidences from different work areas.

Having transcoding more than 30 000 annual hours of VOD contents and over 2 300 broadcasts every month, as well as other services, such as satellite signal distribution and teleports commissioning, it was crucial to TSA centralize incidences’ information at one single software.

It was important to know and control in an integrated way the contingencies, failures and adverse situations at work, in order to take corrective measures and make decisions that can meet the causes.

THE SOLUTION

TSA needs contributed to develop a specific area at GMediaPlan that would meet all company’s incidences requirements.

Delays at material delivery, problems in channel coding, image program freezing, damages and breakdowns of improper equipment’s use, are now recorded at GMediaPlan through an Incidence file. In this one, users began to detail the incidence info, fulfilling fields such as work area, platform/service where it occurred, incidence type, the period, origin and the causes.

Specific fields, configurable per area and subarea, were been available to answer different work needs.

GMediaPlan’s implementation contributed to standardize processes and procedures among work areas. All users became to register incidences at GMediaPlan, replacing the several systems from each area.

The information became sharable and integrated, streamlining communication among areas.

Functionalities were created to generate and relate incidences between the different work areas and support and maintenance area. A notification system was created to automatically generate notifications through the process, whenever incidences were created or closed. Alejandro Benito, Telefónica Servicios Audiovisuales operation and maintenance manager, highlights GMediaPlan for the software capacity to record incidences and notify people.

Real-time information has enabled searches at any time. Wherever and whenever, users could search incidences’ information, using several search filters and options to select and view the information.

From the moment that info became recorded at GMediaPlan, it was possible to extract indicators and perform analysis according to different parameters.

Knowing the total of incidences per area and the average resolution time, determining the causes and know platforms / services availability, are some of the analysis that could be done at GMediaPlan.

For TSA to know the reason of each incidence it is important in order to take corrective measures and make decisions that can meet the causes. The Analysis of Causes were created to identify and measure the causes of incidences, allowing to know the number of occurrences and the duration of incidences that result, for example, due to equipment failures, problems in publishing contents, subtitling failures, lack of audio or errors during transcoding process.

The Analysis of Availability allows analyzing the availability per platform / service, knowing per platform / service the real availability (as a result of a service interruption) and the availability initially aimed to that platform / service. With this analysis it is possible to compare whether or not the real availability is in line with the proposed availability.

The Axis Analysis is another analysis which provides info related to incidences, accommodating a set of options and filter fields to better answer users’ needs.

MAIN BENEFITS

Info centralization provides an integrated work among areas

Access and availability to information in real-time

Standardizes processes and procedures among work areas

Streamlines the info register and promote easy searches

Incidences analysis supports on decision making

CUSTOMER PROFILE

TSA (Telefónica Servicios Audiovisuales), a Telefónica Group company specialized in audiovisual services and solutions for broadcasting industry.