Accessories

CUSTOMER REVIEWS

Dear Sirs, This is my short feedback. This purchase was my first experience with BigTallOrder. I found you accidentally on the web searching (Googling) for big size jeans for my son. The web page was very good, inviting, selection clearly presented, pictures great. Order entry was clear and easy. I was surprised - I could enter order without opening account beforehand. Fast and easy. Prices for jeans are reasonable. I was very happy with the delivery time. It took you only 3 working days to get jeans from UK to Slovenia. The shipping company was DPD - excellent - on time as announced in SMS which was sent to my mobile a few hour before the arrival. In a mean time I sent an email to your office, asking about the shipping. Got the answer promptly, the same day as the goods arrived. The overall impression: perfect. Could recommend to anybody. We are already planning to place another order. Best regards, Primoz Gricar Ljubljana, SloveniaPG - Ljubljana, Slovenia

Needed some men's size 16 safety boots for my son - had previously ordered a pair and been impressed with quality of service and product so returned to Big Tall Order for a second pair. When I ordered a second pair, it was suggested that they would check in the warehouse to see if there was a pair in stock to speed up delivery. SInce colour didn't matter, I agreed and the boots arrived next morning and the fit and quality are excellent. Special mention of Nick at BTO - nothing is too much trouble for him and he knows his stuff - special thanks Nick and your team for all your help - much appreciated!
Mrs J, South Norfolk

Nick was very friendly and helpful when we recently visited. such a challenge to find jeans for taller man 36" inside leg!!
we were reassured and happy that we have found somewhere with wide variety jeans,trousers and numerous other items .
despite a couple hiccup nick at big tall....., has been very helpful and focused on giving customer service
thank you !!

Thank you "Nick" for your prompt and extraordinary help in my urgent purchase. Parcel received next day. Also thank you for trusting me to ring you back the following day with full payment which of course I did. Will certainly use your company again
10 / 10 for effort and trust brphs@btinternet.com

A great find. The service was excellent. friendly and helpful. The first pair of trousers my husband tried he purchased and we will definitely be visiting Big Tall Order again and recommended it already to a relative.

This is a great family business, big enough to matter but small enough to care, personal service, great value for money and you can always order with confidence. Sizes and fit are reliable and true to size. Recent offers are great value for money and being on thier emailing list means you are always aware of the latest stock and offers. I always buy with confidence and recommend Big and Tall.

I discovered the website of Big and Tall whilst on the internet last night. It was noted that the company is based very close to where I live. I rang this morning and called in and was met by Nick Cooper. He was very obliging and more than helpful in selecting the goods I required.
There is no doubt that I will now become a regular customer.

Looking to get a dinner suit and dress shirt. Ordered week ahead but site warning was delivery in 5 working days. Rang the team to check progress after ordering and they were so helpful. Chased the trouser alteration and provided pre-noon delivery to ensure I got to my event on time. Excellent service and excellent products too.

Stunning service
- I had a problem and asked them for help
- said they would phone back with the hour and they did!
- found what I needed at very short notice
- helpful without being pushy
- very good prices
A very professional, friendly and capable outfit.

Friendly, reliable service, quick delivery and Vale for money. Big Tall Order is great at understanding your needs and will speak honestly to you if they feel an item isn't correct for you rather than just selling you've item.
Big Tall Order is the only place in good for my clothes

I found them to be unusual in todays climate of surly and unhelpful and robotic companies in that they were PERSONAL and FRIENDLY
The service was great and I felt I was a person not an account number
Keep it up !!

I am suprised to see mostly positive feedback as my experience has been pretty shocking. I ordered a few items in order to get a free hat and scarf, and both items were not included as the owner, Nick, said they had been very busy. One of the shoes was missing an insole so I took a photo and sent it to them , before returning the item, and three weeks later I have not heard anything. I do not have time to keep chasing them but will certainly stick with high n mighty next time

I am very pleased with the service from this company, I found them very helpful and friendly. I ordered a leather jacket which had to be returned for a smaller size. The exchange was quick and trouble free. The jacket is good quality. I have used them in the past and will continue to use them in the future.

I have been using BigTall Order since they first started, about 9 years ago. They have always offered a high standard of service as well as excellent products. As I am very local to them I able to call in, which is very convenient. If the product is not in my size or not the colour I was after, they always call the manufacture there and then and make an order. Excellent.

First visit for me,for a suit,being an awkward size,needed help.I was given all the help and time,trying several different sizes, got there in the end,and was most impressed with the service,courteous, and efficient, will most definitely be back,and recommend to friend's, and family,and of course all my BIG pals.

The best range of clothes for big and tall people available anywhere. I can always get jeans to fit my 40 inch long legs. No other company supplies these sizes. Trust me I've looked! The prices are affordable and the service is excellent. You can visit the store and try on the clothes. I've been buying my clothes from Nick and his team for the last 8 years. You can't beat them. Thanks guys for always making this 7'3 giant happy.

Exalent,brilliant,what more can I say,staff that know they're business service that I dair anybody to beat,AND YOU WONT.l went to see them last thursday got 2 shirts that no one else could get came away with 2 shirts and 3 pairs of jeans 2 of which they would have to order in for me and low and behold I get a call yesterday to collect,naw thats what I call service.l also came away with a suit and 2 brilliant fleases exalent qwality and design naw that's the kind of service I like and the kind you can't beat.thank you so very much my best wishes and regards Phill G taffythprop.

You would find it very difficult to find a better company to deal with. All the staff are most helpful and nothing was to much for them to do. I needed thermals for a special holiday and the boss of this firm went out of his way to make sure that they were ordered and delivered to their premises with a clear three days prior to my trip.
I personally cannot speak more highly, I would and have recommended them to many of my friends.P S - Bristol

Just a quick thank you, for your help regarding the sizing of the above mentioned jacket.
I placed my order, and received it yesterday, and the fit is spot on.
So thank you once again for your assistance, it is much appreciated.AB - Watford

May I once again compliment you on your most excellent service (ordered one day delivered early the next morning). And your product list has generous sizes that fit me. I am 6 foot 9 inches tall.
Once again, many thanks for your service.Now that I have found you I will be visiting your shop regularly.MO - Maidstone

Just had to mail and say what fantastic service, I am now in receipt of replacement trousers which are a perfect fit for my 6' 7" son and the shirt actually tucks in. We are off to my parents golden wedding anniversary and he will actually look smart in clothes that fit. I will certainly be placing more orders with you.CB - Stowmarket

I just wanted to say thank you for the extremely fast and efficient service I have received with my first order with Big Tall Order.
Unfortunately the general high street clothing stores are no longer meeting my needs in regards to size these days, so it was really refreshing to look on the net, also for the first time, and find Bigtall Order. A great over all range of clothes at great over all price.
I made my first order which arrived the next day but unfortunately everything was too big, which has been the first time I have been able to say that for many years :)
The mistake in size was totally my own fault (didn't refer to the size chart on the Big Tall Order web page) but I returned everything and reordered and received perfectly fitting clothes.
Once again many many thanksIT - London

I seen Tyson Fury wearing your tshirt and logo on Channel 5. I really like your clothes and will be placing an order shortly.
Fury is a good spokesman , cool that you are working with him!JG - Manchester

Hi Rich,
This is the customer you spent over an hour with a couple of Saturday mornings ago trying to fix me up with an emergency suit for an unexpected job interview! It worked. I got the job! I just wanted to say thanks for the excellent service. I'll be seeing you soon. I now need a few work suits.
R C-E - Bristol

It seems incredible that a little over 24 hours ago my wife found your site which amazingly showed large shoe sizes WITH STYLE. Most manufacturers seem to think that we ought to be satisfied with anything to keep our feet dry .However I write to compliment you on excellent service, the parcel arrived carefully packed in waterproof covering and the deck shoes by Rockport are of super quality and comfort.
Thank you ....needless to say your address is logged into the laptop.
DMP - London

I called and spoke to a guy called Rich on 12/12/11 regarding an order
for my son in London.
He was very helpful and gladly sorted the problem for me even calling my
son to tell him when to expect delivery.
Excellent customer service, thank you.
Janice McColmJM - Australia

I stumbled across your website yesterday afternoon and thought I'd give you a whirl, given the free P&P offer. I'd just like to say what a fantastic service, as my parcel came before I got up this morning! I don't think I've ever received anything as promptly, so well done to you and your systems. The jumper is just what I was looking for and it's a great fit. I will certainly be buying more from you - but probably not until the new year now, given Christmas is such a very expensive time of year! Thanks againJF - Halifax

I wanted to say thank you for such excellent customer service. Being a big man, it is so demoralising to shop in high street stores and not find what you need. Finding Big Tall Order on the internet was such a refreshing experience, and I look forward to purchasing from you again soon.
M - London

Thank you, Received order and both garments perfect. Thank you very much for speedy and efficient service. Bought for son who is working and playing rugby in New Zealand and can't find clothes to fit so you have been a lifeline
MM - London

Good morning to BigTallOrder, Hello from Ireland, I hope you have a very nice day. A few days ago I saw your adverts on the internet I have never ordered online before and was a little scared. However I went ahead and placed an order with you and today at 11.30am my parcel was delivered! I opened the parcel and tried the Pierre Cardin jeans they are fantastic and my size!!!! Thank you very much for your efficient service you are doing a very nice job!!! You have made me very happy I will be ordering from you again very soon!!
ZK - Ireland

I refer to my recent order placed a week before christmas. Unfortunately I don't have the paperwork to hand to furnish you with the date. I had until this time been a customer of one of your 'Big shoe' rivals but a lack of stock on their part made me search desperately on Google for another specialist company. I found yourselves and called in the vain hope of there being stock. I spoke to a very pleasant and helpful chap, I think that his name was Nick. He was extremely polite, professional and helpful. Your delivery service also reflected this. In modern times I find that service like this is sadly rather lacking so when you receive such good service I feel it only right to let you know. I will be shopping with you in the future and will certainly recommend you to any other people needing your service.
JY - Warrington

You did exactly what you said you would do and my shoes turned up today - despite the snow! And they fit. And I like them. It's very easy to complain when things don't go right. We are all guilty of not always saying thankyou when they do go right. - For my part, thankyou!. I will definitely use you again.
TL - Kings Lynn

I wish to thank you for your speedy and efficient service with my 2 recent orders, particularly with todays delivery. I ordered a fleece for my husband at 16.00 yesterday and it was delivered to my home in Yorkshire at 14.00 today. Well done! we will be continuing to shop with you.SM - Yorkshire

should like to take this opportunity to express my thanks and to show how efficient and caring the attention given to me by Nick and his staff when I first paid them a visit in 2008. At 6ft 8ins tall and size 14 shoe to find smart and comfortable clothing and footwear has always been difficult for me. Finding The Big Tall Order Clothing Co Ltd was an absolute boon, good fitting shoes and clothing at a reasonable price, good clear website and good service Thanks againTC - Gloucester

I just wanted to write to thank you for the great service that I have received from your company this week. I ordered 2 pairs of Jeans last Monday which I received the following day, less than 24 hours after I placed the order. I had unfortunately ordered the incorrect sizes so completed the returns form and returned the goods. Amazingly I have just received the replacement within 48 hours of my posting the goods. It’s rare to receive service like this, and I thank your team for turning around my order so quickly.SM - Chertsey

Dear Sir/Madam,
I just wanted to congratulate you on an outstanding service, I ordered these trainers on Friday, and they were delivered on Saturday. I have never used your company before, however, I can assure you that I won’t hesitate to use you again.
Thank you so much
Yours faithfully
S.S - Crieff

just a quick note to say...''thank you ever so much for existing''......
my son is 15 and stands at 6ft 4......and we find it very hard to get school and casual clothes for him as he isnt that ''big'' a boy just very tall .......
you have virtually made my year as now i know where to get stuff as i used to just buy oversized this to get length for his build .....
yet again thank you and i WILL be a returning customer very very often ....
thank you again on behalf of my son and myself
VD - Milton Keynes

Compliments on Big Tall Order. The trousers we ordered arrivered today; that's very quickly. They look very nice and they fit perfectly. Thanks very much, now I have good looking working cloths for an affordable price. G.K - Amsterdam

thank you so much for your fast delivery, it is so hard to get nice clothes to fit a 6ft 8" man but there was loads on your site and I will defo be using you again
many thanks a happy clientLE - Clacton On Sea

HI there
I recived this order today at about 11.30am, thanks for getting them to me so quick will be trying them on later but they look great and good quality, at a great price!! I will be ordering more jeans again when i need more, now that i have found a great supplier of cheeper jeans with the option to go more expensive if i can afford.
Will be intouch soon,
Thanks
SR - Flintshire

Thanks so much for the fast service with the delivery of my clothes.
Have to say, on the 2 occaisions ive used this company it has been exceptional, its not easy to find a reliable company on the net, and trustworthy.
I look forward to doing business with yourselves in the future.GH

Thanks a million for your prompt service in delivering the above product,in the space of a week with the harsh wintery weather were experiencing. This was my first time to use both the internet outside the republic of ireland and your service,i'll be glad to use your service again.
GUR A MILE MAITH AGAT (thanks a million)
DK - Ireland

I just wanted to say a BIG THANKYOU recieved my order from you at 1045am,just 18hours after placing it,when you look at all that snow on the ground thats even more remarkable. I'd also like to say the help richard gave me when placing my order was excellent thanks.PR - Norfolk

It's me Tokunbo from (Washington DC "OBAMA's
Town"). Firstly I will like to say thanks for exceptional service and
for suggesting I buy a size one size higher than my usual size (15
U.S) The PINDOS Boot & BILBO lace-up shoes are both very much
comfortable/relax/slick/fashionable. I tried both shoes with suit & on
jeans and both were perfect for formal & casual occasions. You got my
vote/attention. Please put me on your mailing list or email list for
up coming new arrivals/sales etc so am able to get more pairs of your
nice shoes. FYI, the shipping took just 3 working days from Bristol -
Washington DC.
TA - Washington

I came in this weekend looking for a suit after finding your website online. I must say that the service that I was given was second to none. I was so happy with the suit I purchased, I ended up going away with 2 pairs of jeans and a belt as well so was a good day for me.
I just wanted to say a massive thank you to you, especially the man who helped me. Nothing was too much trouble. He's a credit to your organisation.
Many thanks
IT

you provide an excellent service, through a good designed and legitimate website (which please don't get me wrong, is increasingly difficult to find online at the moment, as my partner found to her cost).
thanks again for an excellent service
DP - Derbyshire

I recently bought a pair of sweat bottoms off you.
This just to say thanks for speed of the delivery,
and the item was top quality!
I will definitely be buying from you in the future!!
Thanks.....
NH - Lancaster

Good morning,
Yesterday we received the above hoodie and are delighted with it. Are you able to get it in any other colours please? Its the only hoodie I have been able to source that actually fits my son and I know I'll have trouble getting it off him to wash once he gets it at Christmas!
Whilst writing thanks for your patience with me and my orders over the phone and for your prompt and efficient service.
VR

I would like to thank you for putting together the suit for my son. As you know he is 6' 5" tall with a 29 inch waist and an inside leg of 38". The trousers are perfect length with just a belt to keep them up. The jacket did need taking in at the back, as we discussed, which a friend did for us because he used to be a tailor. It looks brilliant on him and he is really happy with it.
Aside from the that I am really pleased with the quality of the material and the cut of the cloth. It looks quite trendy for a 6th former and the lining colour is quite funky. He is able to hang up the trousers after wearing them as there are no creases at all.
Given I was looking to a bespoke option at £700 you have saved the day and provided a much more cost effective option which really works well.
PH

Thank you so much for your help - definitely be shopping with you again - my husband cannot believe that he has jeans that are actually long on him - we have told all our very tall and also our larger men friends about your website.
SS - Essex

I have just received the order below and I wanted to drop a quick note to say that in a world where most things disappoint, you have not. A good product, a good price, a simple purchase experience, a prompt delivery and a great fit. I could not find fault with the entire experience, congratulations!
I.M. - Surbiton

Thankyou for your prompt delivery of my items. It was so nice to get something that fits my husband so well. Especially the tall fit, that is nice and long for my husband. Once again many thanks. MH - Newcastle Upon Tyne

I received the shirt today, and just wanted to say thank you, and how very impressed I am at the service I got from your firm and how quickly you delt with everything. Especially as the shirt is a birthday present for tomorrow. GOOD JOB!GH - Kent

Hello I just recived my 2 WaWa Shirts that I bought from you can I just say how great they are I love the WaWa range of shirts and I would most definetly buy more if you could source more styles from WaWa their awesome.
ER - Glasgow

Just a quick note to say that my 4 pairs of trousers arrived today which I'm very pleased about, especially as they all fit perfectly which as you can imagine is very hard to find. Can you please keep me posted on your catalogue and any sales you may be having in the future
Once again thanks very muchJC

hello just to let you know that you have given me a superb fast professional service of which you can be truly proud of ,so whatever you boys and girls are doing ,do not change a thing !!!
kind regards to you all.
WJS - Kiddeminster

Just wanted to drop a quick msg to say WOW fantastic service great clothing and will be back for sure to buy more from you guys I got my stuff at 8 am in the morning only ordered it 20 hours earlier great job! NE - Shrewsbury

I ordered some clothes from you yesterday under the name Willis and I would just like to comment on the terrific service that I received.
After having an extremely bad experience with a different company I was very concerned about using another one but now I have received my order from you
I am extremely happy with my purchase and the very high quality of the items. As I said to one of your guys on the phone I fly out to turkey tomorrow and I would not have had any summer clothes to take.
YOU ARE A LIFE SAVER!!!
Many thanks
MP - Aylesbury

Thank you very much for the trouble you went to to find a replacement jacket, and yes it does fit! My husband is very grateful, and so, once again, thank you.
10/10 for customer satisfaction!
AG - Croydon

I would like to thank you for your exceptional service: ordered at 1325hrs yesterday and received at 0930hrs today: fantastic. Both items were in perfect condition and as described. I am sure I am not the only one who has real trouble getting jeans etc to fit correctly in leg length, comforting to know that there is a business out there who can cater for the taller man. I look forward to more purchases.
TL - Ashford

I have just received my 2 pairs of jeans within 2 days of ordering; very good service. Importantly though; they fit!!! A BIG thankyou! Previously I have had to go to Germany to get jeans; it is just next to impossible to find my size in British high street stores.
Thank you very much!
CU - Redditch

I have just received my order and i am very happy about the quality and fit of your clothes and also the customer service. I will be ordering clothes from you in the near future and recommending your company to Friends and family.
Thank you very much.MJ - Spain

I have received my package. I just wanted to say thank you very much for a speedy delivery (which I didn't really expect, Cyprus mail isn't really up to standard) and also the shoes fit perfectly.
You've been a great help and I will most likely be shopping with you again.SA - Cyprus

Good news, the package has just arrived today in perfect order and I am very happy with my purchases. Thank you for your prompt responses to my requests, they were very much appreciated and it was a pleasure doing business with you.
Thank you again.AB - Ireland

I would like to thank you for the way you helped me out and the fantastically fast response in the delivery of the replacement order. This I found very refreshing in this couldn't give a damn society we seem to now live in. Once again many thanks and you may rest assured that I will be using you again.AB - York

I would just like to say how easy your web site is to use, and how good it is to find somewhere that you can buy fashionable jeans with an extra long leg length.
The service I have received from you on every order I have placed has been outstanding, and I would like to take this opportunity to thank you for the service you provide.NE - Neath

I just wanted to let you know that Olivers suit arrived safely in Manchester and fits him really well.
Thank you so much for the fantastic service we received when we came to see you and the time you took to order the correct trousers. It was such a pleasant change from our usual depressing trip around all the shops where nothing fits!
Oliver will be getting all his suits from you in future - and will be recommending you to his large rugby friends.
Thanks again.
DL - Manchester

To whoever pats people on the back !!
I rang recently after being let down by another company,about a waterproof coat I needed to take to the Isles of Scilly with me .
I spoke to Nick who not only confirmed that you had exactly what I wanted but confirmed the size I would need and arranged delivery for the next day.
Not only was he a delight to deal with but everything happened exactly as promised and the coat duly went to the Scillies with me where it saved me from a couple of wet afternoons .
Excellent service and great product well done to all , particularly Nick .
Many many thanks
KC - Scilly Isles

Ordered on the 17th.....Arrived on the 20th 9am
What a service!
The trousers are of excellent quality and the price was right.
I shall certainly recommend you to our tall friends.
Many thanks
PW - Haverfordwest

Dear Nick
Just to say the suit arrived on time as promised, it fits perfectly and we are very relieved. Thank you very much for your prompt and efficient attention. My word, we know where to come another time!
It has all been much appreciated at what is a very trying time for all the family.
KS - Evesham

Last week I returned a shirt because it was too big.
I got back to work today after four days holiday and the replacement was already waiting for me.
Thank you for such brilliant service!JM - Barking, Essex

Hello staff - just a quick note to say thank you for your good fast service. I am very happy with my new footware. My stuff arrived yesterday as promised and the quality of the goods is excellent and I am very happy. Being a size 14, decent footware is hard to get. Now I know where to come I am a new customer. I am the sort of customer that if I get good service I don't go anywhere else. Thanks again. I look forward to my next purchase.KG - Edinburgh

I received the clothes order today and am pleased that everything fits perfectly! Thanks for your assistance on line measuring the clothes and I was impressed with the prompt delivery. Please keep me up to date with any new releases of fashion labels like Ben Sherman as I struggle to find this sort of label in Australia.
SR - Perth, Western Australia

I'd just like to say that I am amazed at the service you guys provide.I'm playing golf in Aberdeen today and needed a pair of golf trousers quick as I had left mine in Glasgow. I phoned up your store about 2pm yesterday and spoke to Nick who sorted everything out. The trousers were sitting on my desk at 9.30am this morning - less than 24 hour service! What can I say, I wish some other online stores took note.CW - Aberdeen

Thank you so much for your help re the size of Crocs to order, I've placed an order for the size 13/14 you advised. I've had a lot of difficulty in the past trying to get shoes to fit in Ireland and its fantastic to get feedback re sizes as you can appreciate its hard to judge if a shoe will fit without trying it on!. I'll certainly be passing on details of your online shop with a high recommendation for customer services!RG - Ireland

I would just like to thank you for the excellent service I received when ordering my suit.It's an excellent fit and I'm very happy with it. It's rare these days to receive such conscientious attention to detail and friendly service.
RL - St Helens

I would like to congratulate you on an excellent service. My order arrived within 24 hours here in Scotland where parcels normally take at least 48 hours. Fantastic service - I will be back with another order.MF - Dunoon, Scotland

You were right about the stretch jeans!! The 46" did fit my grandad perfectly. I just wanted to say thank you very much for the excellent service. So impressed am I that I'm going to place another order in a minute for my father-in-law!!DB - Cromer

I would just like to say a big thanks for the excellent service I have received with my recent orders. I am new to your company and have been extremely impresses by your excellent standard of service and the quality of your products. I will definitely be using your company for my clothing needs from now on.
GL - Hanworth

Received the last of our order this morning, thank you very much for all your help, the clothes are great. The Ben Sherman shirt fits very well and looks 100% better and the jeans are great too. Thank you very much for all you help and you will be receing our custom again in the near future.
ZL - Chorley

Just wanted to say how delighted I was with my order, the jacket I received is excellent quality and fits perfectly. In addition the service I received was first rate and my order was despatched quickly and correctly. Many, many thanks to Nick and Big Tall Order. I wouldn't hesitate to recommend you.
LB - London

I just received my order today by mail. I would just like to say thanks for the service over there in the UK. I must say that its much cheaper to order from you than to buy similar quality jeans here in Denmark. Thanks again for your wonderful service. I will surely come back when I need new jeans.
DH - Denmark