Job Snapshot

About Us

AF Group is committed to providing the best workers compensation product and customer service to companies and their employees across the country. Our specialized business model produces superior returns and we have a strong track record of outperforming the industry. By operating as a specialist we gain a competitive advantage and have created a lasting value for our stakeholders and customers.
Our size and specialization allow us to create significant economies of scale, and skill, for our operating units. We have the specialty expertise and financial strength and backing to make investments in technologies, processes and talent that other carriers cannot afford. This national footprint and strength is complimented by a regional market approach, with four distinct operating units that have an intimate knowledge of their customers, injured workers, and agents and brokers. Each operating unit offers superior underwriting, marketing, loss control and claims services in their niche and focused markets. The combination of a national footprint and strength with a local market expertise is what makes our organization so strong and enables our long-term outperformance of our peers.

Job Description

SUMMARY:

Effectively lead the day-to-day work and team performance to ensure that the goals and standards of the department and the enterprise are being met. Acts as a primary organizational development liaison with other departments as it relates to organizational design, change management, and learning and development programs. Identifies ways to continuously improve learning programs and tie programs to the company's strategic goals. Works with managers and employees to identify methods of improving employee performance and closing performance gaps. Recommends training tools/formats based on best practices.

RESPONSIBILITIES/TASKS:

Organizational Development and Design

Serve as a coach, removing operational blocks that result in employees not achieving the operational objectives.

Ensure team meetings are routinely scheduled to discuss performance results, operational issues, and provide all team members the opportunity to explore alternative approaches to exceed the current performance levels.

Provide opportunities for and encourage professional growth of individual team members.

Provides change management and transitional consulting services, which may include assessment of the current or future change initiative, consultation re-design and implementation of change and transition process, and training.

Develops change management initiatives designed to build a culture of innovation and inclusion.

Learning and Development

Designs/develop training plans/curriculum.

Conducts job/task analysis/assessment of employee and position learning needs in collaboration with managers and others.

Measures and evaluates training outcomes and effectiveness using various evaluation methods.

Researches best practices and emerging trends in employee education and training.

Participates in development of annual education goals, objectives and budget.

Maintains confidentiality of all information processes.

Works with minimum supervision and exercises sufficient discretion and independent judgment.

Uses the Enterprise Learning Management System to offer, track, and report on employee training.

DIRECTION EXERCISED:

Directly supervises exempt and non-exempt staff in accordance with company policies and applicable Federal and State Laws. Responsibilities include but are not limited to effectively interviewing, hiring, terminating, and training employees; planning, assigning and directing work; appraising performance; rewarding and counseling employees; addressing complaints and resolving problems; supporting and encouraging the engagement process.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

Seven (7) years in an organizational development, education, or training environment which provides the necessary skills knowledge, and abilities, with demonstrated application in the following areas: design, change management, and employee/leadership development, ten years preferred. Three (3) years in a setting that provides operational experience. Three (3) to five (5) years experience in organizational development required.

SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:

Must demonstrate leadership ability and team building skills to effectively supervise professional and non-professional staff and interact with all levels of management.

Ability to work with and empower others on a collaborative basis to ensure success of unit team.

Ability to effectively exchange information, in verbal or written form, by sharing ideas, reporting facts and other information, responding to questions and employing active listening techniques.

Ability to establish a personal rapport at all levels of the organization, especially internal customers and managers, and to resolve conflicts in a professional manner.

Ability to select or design/develop and implement learning strategies appropriate for the situation.

Ability to assess performance of others and make improvements or take corrective action.

Excellent oral and written communication skills.

Excellent presentation and facilitation skills.

Demonstrated leadership and project management abilities.

Ability to make competent, independent decisions.

Ability and proficiency in the use of computers and Company standard software specific to position.

Ability to perform other assignments at locations outside the office.

WORKING CONDITIONS:

Work is performed in an office setting with no unusual hazards. Travel may be required.

The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge and ability levels associated with performing the duties and responsibilities contained in this job description.

We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.