Scott McCartney

The feds have warned airlines that they must offer travelers a refund when the airline cancels a flight.

Some airlines are doing what they should. But a sampling of reader responses to last week’s column shows people still running into drawn-out fights for refunds and rebookings with airlines. Travelers are still finding headaches when dealing with online booking agencies, cruise lines and others, too. While travel plans vanished overnight because of the coronavirus pandemic, a lot of travel issues remain up in the air.