What is a Security Token Code, and how to I order or activate Physical Security Token replacements?

To maintain a high level of safety for our customers, a Security Token Code is required to approve certain banking transactions, such as changing your daily transfer limit. You can quickly generate a Security Token Code via the Suncorp Secured App in just a few clicks. The app is free and replaces the Physical Security Token, which costs $20.

To order a Physical Security Token:

Log in to Suncorp Internet Banking

Click ‘Settings & Security’ section

Choose ‘Order/activate a token’

New or replacement Physical Security Token cost $20, which will be taken from the account you nominate. The token will expire after 5 years, and the expiry date is printed on the back of the token.

Once you’ve received your token, you can activate your token by clicking the ‘order/activate’ link in the extra security section. Type in the serial number (located on the back of your token) and the token will then sync with your Customer ID.

Products and services including banking, superannuation and insurance (including home and car insurance) are provided by separate companies in the Suncorp Group. Suncorp Bank is only liable for the banking products or services it provides and not the products and services of the other companies in the Suncorp Group.