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1. Ask your energy supplier

Contact your energy supplier or visit their website for more information about their timetables and plans. Gas and electricity suppliers are responsible for providing and fitting smart meters for everyone in Britain by 2020. You can find information on specific energy suppliers here:

FAQs

Will the person who installs my smart meter be qualified?

Yes. There are strict rules for the installers who come and fit your smart meters. All installers are formally qualified and have to meet specific national standards. These standards are set out in the Smart Meter Installation Code of Practice, which all energy suppliers have to comply with, and are regulated by Ofgem.

Do I have to be at home during the installation?

Yes. Or if you can't be there yourself, a nominated, responsible adult will have to be at home to let the installer in. Most installations will take around two hours.