Whitley Jade Gilbert, the owner Southern Care Group Home in Morristown, TN., has been arrested and charged after allowing nine elderly residents to live without heat for several days amid sub-freezing temperatures.

TheCount.com has learned, this is not the first time Gilbert’s facility has been accused of questionable practises. In may, 2017, a former customer lodged a shocking complaint with the BBB, claiming a family member died three days after being placed in their care.