Watch YouTube sensation and Japan-expert, Paolo de Guzman, introduce
his top tips for arriving in Japan which includes getting a Mobal Japan SIM!

Watch YouTube sensation and Japan-expert, Paolo de Guzman, introduce
his top tips for arriving in Japan which includes getting a Mobal Japan SIM!

Choose How Long You Will Be In Japan

Long Term (90 days or more)

Japan Unlimited SIM

If you’ve ever tried to get a Japanese SIM Card, you’ll be well aware that it’s really difficult. Most companies require you to have a Japanese credit card and Residence Visa. You’ve also got the difficulty of filling out complicated forms in Japanese.

Introducing Japan Unlimited!

Unlimited data

Free incoming calls & incoming texts

Actual Softbank Japanese phone number

English language customer support

No contract, cancel anytime

Our service is different, we have removed obstacles that other providers place in your way. It’s simple to buy a Japan Unlimited SIM Card, it’s easy to activate and it’s simple to cancel it if you need to.

Our long-term Japan SIM cards are perfect for you if you are living, working or studying in Japan. You can have your SIM shipped to you before you travel or pick it up when you arrive in Japan.

We provide a multi-size SIM card which fits any phone - including iPhones, smartphones and basic phones.

+Will The SIM Work in My Phone?

You can use the Japan Unlimited SIM in any unlocked phone that supports the 3G Band 1 (2100MHz) or 4G Band 1 (2100MHz) frequency.

What does "unlocked" mean?
If your device is "unlocked", it means that it can work with a SIM card from any network. If your device is "locked", it is restricted to work only on your regular carrier's network. Your device must be "unlocked" to work with the Japan Unlimited SIM.

How do you know if your phone is unlocked?
If you purchased your device as an "unlocked" or "SIM Free" device from a retailer such as Amazon, then your device is almost certainly already unlocked. This means that it will work with our SIM card.
If you purchased your device directly from your carrier (AT&T, T-Mobile, etc.), your device is probably locked and, therefore, it may not work with our SIM card. If you're still not sure whether or not your device is unlocked, simply contact the store where you purchased your device from.

My device is locked. What can I do?If your device is locked, it may be possible to get it unlocked - simply ask your provider about this.

.

Japan Unlimited - Long Term Plans

Buy your SIM today for just ¥3,000. Choose from one of the monthly plans below when you activate your SIM.

Plan details

Japan Unlimited Voice+Text+Data Plan

Once your SIM is activated, you’ll pay ¥4,500 each month.

Buy the Japan Unlimited SIM today for ¥3,000 and activate the SIM at a date that suits you. You can choose to activate immediately or if you’re not going to Japan for a while, set a date in the future.

What’s included?

Unlimited Data

You can use as much as you like. You get 7GB of data at super-fast 4G LTE speeds, after you’ve used 7GB, speeds are limited to 128 kbps (but you can still use an unlimited amount). The 7GB speed restriction is reset on the 1st day of each month.

Need more fast data? No problems, simply top up your fast data in your online account for just ¥980 per GB.

Real Japanese Phone Number

You get a real Japanese phone number with an 070, 080 or 090 prefix. Our competitors provide 050 numbers, which are unreliable and not accepted by many institutions.

Free Calls

Incoming calls are free, incoming texts are free too. Calls to other Mobal users are free 20 hours of the day from 1am to 9pm. Calls made outside this time will be charged per minute – see our rates further down the page.

No Contract, No Activation Fees, No Termination Fees, No Taxes

We don’t charge an activation fee and we don’t charge any termination fees. We’re confident that you’ll love our service, so we have no minimum contract. If for any reason you’re not happy with our service, you can simply cancel and pay nothing extra.

We charge no taxes or universal fees. If tax is due on your bill, we’ll pay it for you. This saves you up to 8% compared with other providers.

Call Rates

All Incoming Calls

FREE, Unlimited

Domestic Calls(Calls to Japan cell phones and landlines)

JPY ¥29 per minute

Calls to Mobal Japan SIMs

FREECalls to other Mobal Japan SIMs are totally free between 1am – 9pm Japan time

+More about Free Mobal to Mobal calls

Calls from your Mobal Japan SIM to other Mobal Japan SIMs are totally free between 1am and 9pm every day.That’s totally free, unlimited calls between Mobal users for 20 hours every day!

Calls to Mobal Japan SIMs between these hours are totally free and utterly unlimited, so, if you’re traveling in a couple or a group, you can always be in contact – for absolutely no charge!

When do I get free Mobal to Mobal calls?
Calls to other Mobal Japan SIMs are totally free of charge between the hours of 1am and 9pm every day.

When are Mobal to Mobal calls not free?
In order to benefit from free Mobal to Mobal calls, your call must start and end between 1am and 9pm. Calls to Mobal users between 9pm and 1am are chargeable at JPY ¥29 per minute. If your call starts or ends between the hours of 9pm and 1am, you are charged in full for the call at JPY ¥29 per minute. To get free calls, simply make sure you talk between 1am and 9pm!

How do I dial to get free calls?
To benefit from free Mobal to Mobal calls, always dial the Mobal phone number direct. Simply dial the number in local format beginning 070…, 080…, 090…, etc. If you prefix your call with any other numbers (for example, if you prefix your call with our 0063 dialing prefix), your call will not be free and you will be charged the call at JPY ¥29 per minute. To get free Mobal to Mobal calls, always dial the Mobal phone number in local format between 1am and 9pm- easy!

Please note that international calls must be dialed using the 0063 dialing prefix code as described in your user guide. Calls dialed without the 0063 dialing prefix have a JPY ¥35 per minute surcharge.

Text Rates

All Incoming Texts

FREE, Unlimited

Domestic Texts (Texts to Japan Numbers)

JPY ¥12 per message

International Texts (Texts to International Numbers)

JPY ¥140 per message

Vacation Option – if you’re going away

If you’re leaving Japan temporarily, you can enable the Vacation Option, which puts a temporary hold on your service and charges. While the Vacation Option is enabled you’ll be charged zero monthly fees!

When you come back to Japan, just disable the Vacation Option and use your phone again with the same phone number.

Note, the Vacation Option is not free forever; but, don't worry, we won't sting you with any nasty surprises! If the vacation option is enabled for more than 12 months in a row, we'll contact you and give you the choice of permanently disconnecting your service, or carrying on with the Vacation Option for an annual fee of JPY ¥2,400. This way, you have complete flexibility on exactly how you use your service.

Activating your Service

When you receive your package, follow the easy activation instructions included to log on to our activation website.

Between 9:00am and 7:00pm Japan time, activations are usually processed within two hours. Outside of these hours and during busy times, activations may take up to 24 hours.

Easy Ordering – No Complicated Paperwork!

Simply order your SIM online now and pay by Debit/Credit Card or your PayPal account. There are no complicated forms to complete and no paperwork to sign – easy!

How it Works

1. Click the BUY NOW button, choose free worldwide shipping or pick-up in Japan and enter your details. Pay by Debit/Credit Card or PayPal to purchase your SIM for just ¥3,000 .2. When you receive your SIM, follow the easy activation instructions included to log on to our activation website. Simply select the ¥4,500 monthly plan and choose your Start Date. Your SIM will be activated as soon as possible (between 9:00am & 7:00pm Japan time, activations are usually processed within two hours. Outside of these hours and during busy times, activation may take up to 24 hours).3. Enjoy using your phone! If you have any problems, check our easy-to-use online support pages, or contact our friendly Customer Service Team.4. Line rental charges and call/text charges are billed to you on 1st day of each month. You can view all of your charges in your online account. Visit your online account to update your details, view your bills or change your Plan. 5. Terminate your service any time – with no penalties or termination fees!

Billing

Your service fees will be billed to your Debit/Credit Card or PayPal account.

For your first month of service, your monthly Plan fees will be pro-rated. For example, if you activate your SIM on October 15th, you will be billed ¥2,250 (half of your regular monthly bill) for the period from October 15th until October 31st. On November 1st, you will be billed ¥4,500 (your regular monthly bill) for the month of November. Going forward, you will be billed ¥4,500 on 1st of every calendar month until you choose to cancel your service.

Any chargeable calls and texts will also be billed to you on 1st of the month.

You can view fully itemized statements detailing all of your charges in your online account - so you always know exactly what you are paying for!

You can change your Plan or cancel your service any time in your online account with no penalties or termination fees.

New! Pay your bill by cash!

If you are living and working in Japan, you may find that it’s not convenient to pay your bill long-term with your international Debit/Credit Card or PayPal account. Some international providers charge transaction fees – or you may not be keeping money in your international account…

To solve these problems, we are now delighted to announce that you can now change your payment method to cash. This means that you can pay your bill in cash at any Mini Stop, Lawson, Family Mart or Circle K / Sunkus convenience stores around Japan.

Paying by cash is easy. Each month, we’ll email you to let you know how much you need to pay. We provide you with a simple step-by-step guide on how to make your payment in store.

Plan FAQs

+Will The SIM Work in My Phone?

You can use the Japan Unlimited SIM in any unlocked phone that supports the 3G or 4G Band 1 (2100MHz) frequency.

What does "unlocked" mean?
If your phone is "unlocked", it means that it can work with a SIM card from any network. If your phone is "locked", it is restricted to work only on your regular carrier's network. Your phone must be "unlocked" to work with the Japan Unlimited SIM.

How do you know if your phone is unlocked?
If you purchased your phone as an "unlocked" or "SIM Free" phone from a retailer such as Amazon, then your phone is almost certainly already unlocked. This means that it will work with our SIM card. If you purchased your phone directly from your carrier (AT&T, T-Mobile, etc.), your phone is probably locked and, therefore, it may not work with our SIM card. If you're still not sure whether or not your phone is unlocked, simply contact the store where you purchased your phone from.

My phone is locked. What can I do?
If your phone is locked, it may be possible to get it unlocked - simply ask your provider about this.

+What data speeds can I expect?

Data is fast, free and unlimited, you get 7GB of 4G LTE data per month. If you use more than 7GB, your data speed will be reduced to a maximum of 128 kilobits per second. These speeds may not be sufficient for streaming music or video, but they should be perfect for most data activities, such as web browsing, emailing, posting to Facebook, Whatsapp messaging, etc. In fact, it's great for all those things you need to do to make your friends and family at home jealous of your trip!

+When is the allowance reset?

Your 7GB high speed data allowance will be reset on the 1st of each month.

+Is there a voicemail service?

Your voicemail service will be automatically set-up for you when you activate your SIM. Voicemail is easy to use! Simple instructions are included in your package.

+Can I use the SIM in any other countries?

Our Mobal Japan SIM cards only work in Japan. They will not work in any other countries.

+Can I use tethering/use my phone as a hotspot?

Unfortunately, this service is not available.

+Can I use VoIP services, such as Skype, Viber, Whatsapp, Facetime, etc?

Yes! Using VoIP services for calling and instant messaging can be a great way to keep in touch rather than paying extra for traditional voice calls & texts.

+Do I need to send any ID?

It is a requirement of Japanese law that we must collect ID from users of Japan Voice SIM cards to prevent fraudulent usage. If you are picking up your SIM in Japan, you can simply show your passport when you collect. If you choose delivery, you must upload your ID before shipping. Check out our Shipping & Pick-up Options to find the right choice for you.

Be assured that we are committed to protecting your security for the lifetime of your service with us. Your ID information is thoroughly encrypted and securely stored.

*** Limited Time Offer: Order your SIM today & you’ll get the Voice+Text+Data service plan at ¥4,500 (usually ¥6,000).
You’ll get the discounted rate for the life of your service, guaranteed. That’s 25% off! ***

Plan details

Japan Unlimited Voice+Text Plan

Once your SIM is activated, you’ll pay ¥1,000 each month.

Buy the Japan Unlimited SIM today for ¥3,000 and activate the SIM at a date that suits you. You can choose to activate immediately or if you’re not going to Japan for a while, set a date in the future.

What’s included?

Real Japanese Phone Number

You get a real Japanese phone number with an 070, 080 or 090 prefix. Our competitors provide 050 numbers, which are unreliable and not accepted by many institutions.

Free Calls

Incoming calls are free, incoming texts are free too. Calls to other Mobal users are free 20 hours of the day from 1am to 9pm. Calls made outside this time will be charged per minute – see our rates further down the page.

Data

Data is not included in your plan, but you can still use data as and when you need to, so you are in control of how you use your phone. If you use data within a calendar month, we'll just bill you an additional ¥4,500 for that month, easy!

For your ¥4,500 data fee, you can use as much data as you like. You get 7GB of data at super-fast 4G LTE speeds, after you’ve used 7GB, speeds are limited to 128 kbps (but you can still use an unlimited amount). The 7GB speed restriction is reset on the 1st day of each month. If you do not wish to use data, or incur data fees, simply disable cellular data on your phone.

No Contract, No Activation Fees, No Termination Fees, No Taxes

We don’t charge an activation fee and we don’t charge any termination fees. We’re confident that you’ll love our service, so we have no minimum contract. If for any reason you’re not happy with our service, you can simply cancel and pay nothing extra.

We charge no taxes or universal fees. If tax is due on your bill, we’ll pay it for you. This saves you up to 8% compared with other providers.

Call Rates

All Incoming Calls

FREE, Unlimited

Domestic Calls(Calls to Japan cell phones and landlines)

JPY ¥29 per minute

Calls to Mobal Japan SIMs

FREECalls to other Mobal Japan SIMs are totally free between 1am – 9pm Japan time

+More about Free Mobal to Mobal calls

Calls from your Mobal Japan SIM to other Mobal Japan SIMs are totally free between 1am and 9pm every day.That’s totally free, unlimited calls between Mobal users for 20 hours every day!

Calls to Mobal Japan SIMs between these hours are totally free and utterly unlimited, so, if you’re traveling in a couple or a group, you can always be in contact – for absolutely no charge!

When do I get free Mobal to Mobal calls?
Calls to other Mobal Japan SIMs are totally free of charge between the hours of 1am and 9pm every day.

When are Mobal to Mobal calls not free?
In order to benefit from free Mobal to Mobal calls, your call must start and end between 1am and 9pm. Calls to Mobal users between 9pm and 1am are chargeable at JPY ¥29 per minute. If your call starts or ends between the hours of 9pm and 1am, you are charged in full for the call at JPY ¥29 per minute. To get free calls, simply make sure you talk between 1am and 9pm!

How do I dial to get free calls?
To benefit from free Mobal to Mobal calls, always dial the Mobal phone number direct. Simply dial the number in local format beginning 070…, 080…, 090…, etc. If you prefix your call with any other numbers (for example, if you prefix your call with our 0063 dialing prefix), your call will not be free and you will be charged the call at JPY ¥29 per minute. To get free Mobal to Mobal calls, always dial the Mobal phone number in local format between 1am and 9pm- easy!

Please note that international calls must be dialed using the 0063 dialing prefix code as described in your user guide. Calls dialed without the 0063 dialing prefix have a JPY ¥35 per minute surcharge.

Text Rates

All Incoming Texts

FREE, Unlimited

Domestic Texts (Texts to Japan Numbers)

JPY ¥12 per message

International Texts (Texts to International Numbers)

JPY ¥140 per message

Vacation Option – if you’re going away

If you’re leaving Japan temporarily, you can enable the Vacation Option, which puts a temporary hold on your service and charges. While the Vacation Option is enabled you’ll be charged zero monthly fees!

When you come back to Japan, just disable the Vacation Option and use your phone again with the same phone number.

Note, the Vacation Option is not free forever; but, don't worry, we won't sting you with any nasty surprises! If the vacation option is enabled for more than 12 months in a row, we'll contact you and give you the choice of permanently disconnecting your service, or carrying on with the Vacation Option for an annual fee of JPY ¥2,400. This way, you have complete flexibility on exactly how you use your service.

Activating your Service

When you receive your package, follow the easy activation instructions included to log on to our activation website.

Between 9:00am and 7:00pm Japan time, activations are usually processed within two hours. Outside of these hours and during busy times, activations may take up to 24 hours.

Easy Ordering – No Complicated Paperwork!

Simply order your SIM online now and pay by Debit/Credit Card or your PayPal account. There are no complicated forms to complete and no paperwork to sign – easy!

How it Works

1. Click the BUY NOW button, choose free worldwide shipping or pick-up in Japan and enter your details. Pay by Debit/Credit Card or PayPal to purchase your SIM for just ¥3,000 .2. When you receive your SIM, follow the easy activation instructions included to log on to our activation website. Simply select the ¥1,000 monthly plan then choose your Start Date. Your SIM will be activated as soon as possible (between 9:00am & 7:00pm Japan time, activations are usually processed within two hours. Outside of these hours and during busy times, activation may take up to 24 hours).3. Enjoy using your phone! If you have any problems, check our easy-to-use online support pages, or contact our friendly Customer Service Team.4. Line rental charges and call/text/data charges are billed to you on 1st day of each month. You can view all of your charges in your online account. Visit your online account to update your details, view your bills or change your Plan. 5. Terminate your service any time – with no penalties or termination fees!

Billing

Your service fees will be billed to your Debit/Credit Card or PayPal account.

For your first month of service, your monthly Plan fees will be pro-rated. For example, if you activate your SIM on October 15th, you will be billed ¥500 (half of your regular monthly bill) for the period from October 15th until October 31st. On November 1st, you will be billed ¥1,000 (your regular monthly bill) for the month of November. Going forward, you will be billed ¥1,000 on 1st of every calendar month until you choose to cancel your service.

Any chargeable calls and texts will also be billed to you on 1st of the month.

You can view fully itemized statements detailing all of your charges in your online account - so you always know exactly what you are paying for!

You can change your Plan or cancel your service any time in your online account with no penalties or termination fees.

New! Pay your bill by cash!

If you are living and working in Japan, you may find that it’s not convenient to pay your bill long-term with your international Debit/Credit Card or PayPal account. Some international providers charge transaction fees – or you may not be keeping money in your international account…

To solve these problems, we are now delighted to announce that you can now change your payment method to cash. This means that you can pay your bill in cash at any Mini Stop, Lawson, Family Mart or Circle K / Sunkus convenience stores around Japan.

Paying by cash is easy. Each month, we’ll email you to let you know how much you need to pay. We provide you with a simple step-by-step guide on how to make your payment in store.

Plan FAQs

+Will The SIM Work in My Phone?

You can use the Japan Unlimited SIM in any unlocked phone that supports the 3G or 4G Band 1 (2100MHz) frequency.

What does "unlocked" mean?
If your phone is "unlocked", it means that it can work with a SIM card from any network. If your phone is "locked", it is restricted to work only on your regular carrier's network. Your phone must be "unlocked" to work with the Japan Unlimited SIM.

How do you know if your phone is unlocked?
If you purchased your phone as an "unlocked" or "SIM Free" phone from a retailer such as Amazon, then your phone is almost certainly already unlocked. This means that it will work with our SIM card. If you purchased your phone directly from your carrier (AT&T, T-Mobile, etc.), your phone is probably locked and, therefore, it may not work with our SIM card. If you're still not sure whether or not your phone is unlocked, simply contact the store where you purchased your phone from.

My phone is locked. What can I do?
If your phone is locked, it may be possible to get it unlocked - simply ask your provider about this.

+Is there a voicemail service?

Your voicemail service will be automatically set-up for you when you activate your SIM. Voicemail is easy to use! Simple instructions are included in your package.

+Can I use the SIM in any other countries?

Our Mobal Japan SIM cards only work in Japan. They will not work in any other countries.

+Do I need to send any ID?

It is a requirement of Japanese law that we must collect ID from users of Japan Voice SIM cards to prevent fraudulent usage. If you are picking up your SIM in Japan, you can simply show your passport when you collect. If you choose delivery, you must upload your ID before shipping. Check out our Shipping & Pick-up Options to find the right choice for you.

Be assured that we are committed to protecting your security for the lifetime of your service with us. Your ID information is thoroughly encrypted and securely stored.

+Can I still use data?

Data is not included in your plan, but you can still use data as and when you need to, so you are in control of how you use your phone. If you use data within a calendar month, we'll just bill you an additional ¥4,500 for that month, easy!

For your ¥4,500 data fee, you can use as much data as you like. You get 7GB of data at super-fast 4G LTE speeds, after you’ve used 7GB, speeds are limited to 128 kbps (but you can still use an unlimited amount). The 7GB speed restriction is reset on the 1st day of each month. If you do not wish to use data, or incur data fees, simply disable cellular data on your phone.

Our priority with Japan Unlimited is to keep things simple! See how Japan Unlimited compares with traditional Japanese cell phone providers in the table below...

With traditional Japanese Providers...

With Japan Unlimited...

You need a Japanese bank account

Payment by Debit/Credit Card or PayPal

You need to visit a store & fill in lots of paperwork

Order online

You need to commit to a 2-year contract

No contract!

Termination fees are high!

No termination fees, cancel anytime!

SIMs are often data-only

You get voice & data with a Japanese phone number & free incoming calls!

Data usage is often limited

Unlimited data

You can only receive your SIM in Japan

We ship worldwide, or you can pick-up your SIM in Japan

There are lots of complicated hidden fees & charges

No taxes, no minimums, no hidden extras!

Customer support is mostly Japanese

English language customer service

I arrived in Japan almost four months ago, and I had no idea how difficult it was going to be to get a mobile-phone service… Knowing that I can now get a SIM card without a termination fee, with unlimited data that I can suspend when out of Japan is ideal for me

Seamus, Ireland

Coverage

Our SIMs work on Japan’s top networks – Softbank and Docomo.

Both networks cover over 99% of Japan’s population, so you can be confident that you’ll get a highly reliable service with, great call quality, ultra-fast data speeds and excellent coverage.

I was in Japan without a mobile phone during the great Tohoku earthquake. Since then I make a point of having a phone with me whenever I am in Japan

We understand that the last thing you want to worry about while you are finding your feet in Japan is your phone service. We provide the best possible products and services with clear, simple instructions so that your service should just work!

But, if you do have a question or a problem, we're here for you! Our online support pages give you quick, simple instructions and downloadable user guides for quick access. You get access to your own online secure account where you can check your charges, view your itemized usage and update your personal details. Plus, we've also got real, live humans available at the end of the phone and by email, so we're here for you if you need a helping hand!

Our staff are native English speakers, so we guarantee you'll get easy, friendly English-language support whenever you need it!

I am very impressed and happy with Mobal services. You guys are very professional, courtesy and friendly. I would not hesitate to recommend your services to my friends travelling to Japan

Ng, Singapore

Money-Back Guarantee

If you are not totally delighted with your Japan Unlimited SIM for any reason, you can take advantage of our Money-Back Guarantee and return it for a full, prompt, no-hassle refund.

Mobal gave me a peace of mind knowing that my family and friends can always reach me while I was in Japan without spending a fortune.

Buy any Japan SIM Card today and enjoy a FREE drink!

Plus, save money with our exclusive discount coupons

Included in your package for a limited time only...

- Free Drink Coupon to the value of ¥1,000 to use at over 100 HUB pubs around Japan
- Up to 15% off purchases at any Bic Camera electronics store
- Link for a travel app that provides free wi-fi at over 400,000 hotspots across Japan

Order now to guarantee your savings!

Did you know, With a Mobal phone you don't just travel the world, you make it a better place!

It all started with one man's desire to make calls while traveling...

Mobal was the brainchild of Chairman Tony Smith. As a lifelong international traveler, he was constantly frustrated when trying to keep in touch with family, friends & business contacts on his many trips overseas.

On the back of the success of the international cell phone service he has established a number of charities with a desire to change the world.

In Febuary 2016, Tony set up Seibo, a registered Japanese non-profit organisation with a simple aim: to feed every hungry child in the world a hot meal in school! School feeding carries many benefits- education, nutrition and health, gender equality, food security, poverty alleviation- in one single meal. The world would be changed if every hungry child in it were to receive a meal at school.

Mobal guarantees that the majority of profits go to its charities, so with your Mobal phone, you don't just travel the world, you make it a better place!

Pick-up & Shipping Options

FREE Pick-up in Japan

You can collect your SIM from our convenient pick-up points at airports and cities around Japan
– completely free of charge.

+View our Pick-up locations

Simply choose your preferred collection point and pick-up date in the checkout. Your SIM will be available for instant pick-up after placing your order! Just show your order confirmation email and your passport to the agent when you collect your SIM.

+Tokyo Area

Haneda Airport

Sky Market - Redhorse Convenience Store

The Sky Market Redhorse convenience store is conveniently located to your right as you enter the Terminal building. Get your water, snacks & riceballs here. If you’ve forgotten to buy souvenirs from your own country, Sky Market also stocks international souvenirs as well as a range of Japanese souvenirs only available at Haneda Airport.

How to Collect

Narita Airport Terminal 1 North Wing

Store

From 6:30am every day until last flight arrival

North Wing, 1st Floor (International Arrival Lobby) Narita Airport T1

+More Information

Our Narita Airport counters are conveniently located at the QL Liner luggage desks as you exit security/immigration on the Ground Floor (Arrivals Floor) of the Terminal Building. This is the same level where you can catch your bus or taxi to Tokyo.

Travel TipThe QL Liner counter also offer easy same-day delivery of luggage to your hotel from JPY ¥2,800 per item. Japan trains and buses often do not cater well for luggage space, so we recommend picking up your SIM, dropping off your suitcase, and then making your journey to your destination on your busy bus/train hands-free!

Narita Airport Terminal 1 South Wing

Store

Our Narita Airport counters are conveniently located at the QL Liner luggage desks as you exit security/immigration on the Ground Floor (Arrivals Floor) of the Terminal Building. This is the same level where you can catch your bus or taxi to Tokyo.

Travel TipThe QL Liner counter also offer easy same-day delivery of luggage to your hotel from JPY ¥2,800 per item. Japan trains and buses often do not cater well for luggage space, so we recommend picking up your SIM, dropping off your suitcase, and then making your journey to your destination on your busy bus/train hands-free!

How to Collect

Narita Airport Terminal 2

Store

From 6:30am every day until last flight arrival

1st Floor (Arrival Floor) Immigration Area, Narita Airport T2

+More Information

Our Narita Airport counters are conveniently located at the QL Liner luggage desks as you exit security/immigration on the Ground Floor (Arrivals Floor) of the Terminal Building. This is the same level where you can catch your bus or taxi to Tokyo.

Travel TipThe QL Liner counter also offer easy same-day delivery of luggage to your hotel from JPY ¥2,800 per item. Japan trains and buses often do not cater well for luggage space, so we recommend picking up your SIM, dropping off your suitcase, and then making your journey to your destination on your busy bus/train hands-free!

Shibuya Tourist Information Centre, Shibuya Mark City

Coinspace CoWorking Space Desk (inside 4th floor tourist office)

The Coin Space office shares their location with the Shibuya Tourist Information Office. It's a low-cost workspace with Wi-Fi, water server and device charging.

It's located inside the Creation Square Shibuya space, on the 4th floor of Shibuya's Mark City shopping complex. It has also has a baggage deposit service, free Wi-Fi and a station for charging mobile devices.

How to get there by train
Shibuya Station via the Keio Inokashira Line; the Tokyo Metro Ginza, Hanzomon and Fukutoshin lines; the Tokyu Toyoko and Den-en-toshi lines; and the JR Yamanote and Saikyo lines. Shibuya Mark City is located above the Keio Inokashira Line station.

How to Collect

Kansai (Osaka) Airport - Terminal 1

Kansai Tourist Information Centre

From 7am - 10pm every day

Terminal 1 arrivals - central of 1st floor

+More Information

Kansai Tourist Information Center managed by JTB is welcoming you to collect your SIM in the fast lane for free. They also offer to you travel maps and materials for free. Plus, get expert travel advice on arrival.

How to Collect

Kansai (Osaka) Airport - Terminal 1

Redhorse Travel Goods Store

From 7:00am - 9:30pm every day

Terminal 1 arrivals - 3rd floor

+More Information

In addition to collecting your SIM you can also purchase travel-related products such as suitcases, shoes, adapters, suitcase labels, umbrellas, SD cards & neck pillows, etc. They even offer a re-packing service if you have damaged your suitcase and need to move everything into a new one!

Singapore

JAPAN RAIL CAFE

At Japan Rail Cafe you can exchange or purchase your JAPAN RAIL PASS when you collect your SIM. Plus get expert travel advice for your visit to Japan. Don't forget to sample the menu while you're there too!

How to Collect

Step 2To collect your SIM, simply approach any Travel Communicator* on arrival and show your order confirmation email and passport.

*The Travel Communicators wear black badges and spend most of their time at the "Travel Communicator's Desk" in the Retail Area (if the desk is unmanned, simply ask the cafe staff where the Travel Communicator is).

- OR -

FREE Shipping

We ship to most countries around the world so you can receive your SIM before you travel.

Select your delivery country below to view shipping options (if your country is not listed please select “Country not listed” to check out the options available to you).

Voice, Text & Data SIM - Shipping Options for Australia

ID UPLOAD REQUIRED

FREE Shipping

We can ship your SIM to your home address before you travel.Shipping is free of charge.

ID UPLOAD REQUIRED

ID Upload

To deliver your SIM Card we require you to upload proof of your shipping address.

+Why do we need this information?

It is a requirement of Japanese law that we must collect ID from users of Japan Voice SIM cards. In order to prevent fraudulent usage, we can only deliver your SIM to the address shown on your ID.

Accepted ID

We accept the following forms of ID for delivery to Australia. Please note that we can only deliver to the address shown on your ID.

Driver’s License

Australian State ID Card

Don’t have this form of ID? Don’t worry, you can simply collect your SIM from one of our pick-up locations when you arrive in Japan.

Shipping Options

Shipping to AustraliaStandard (3-7 business days) &nbsp &nbsp FREE

Packages are securely delivered with

Order your SIM for delivery in 3 simple steps…

Step 1
Click the Add to Cart button and enter your details to order your SIM. Note that your shipping address must be the same as the address shown on your ID.

• Your SIM card will not be delivered direct to your address. It will be delivered to your nearest Post Office with a collection window (Yu-Yu Modoguchi). This is because the Post Office are required to check your address again before handing over your SIM card to you.

We will send you a tracking number so that you can easily track the progress of your package.

• A notification card from the Post Office will be delivered to your address. This card will provide details of the Post Office (name, address, opening times and contact information) and the date your package will be held until. You need to collect or arrange delivery within 10 days or your package will be returned to Mobal.Note that the notification card will be written in Japanese. If you don’t read Japanese, you may need to download a translation app – or ask a friend to help you.

• You can collect your package from the Post Office or arrange for your package to be delivered:

o To collect your package, simply visit the Post Office but before you head over there, make sure you’ve checked their opening times. If you would prefer to collect from a different post office, you can select an alternative from the list on the notification card – these will all have a yu-yu window – just call or fax the contact number on the notification card to make arrangements.

o To have your package delivered, simply call the Post office (you may need to speak Japanese) to arrange a convenient data and time. Note that your delivery address cannot be changed.

IMPORTANT: You will need to show the Post Office notification card, your passport and Japan Residence Card/Special Permanent Resident Certificate upon delivery/collection.

That’s the complicated bit out of the way, we promise! Setting up your SIM is super-easy – and we’re here to help if you need us!

ID UPLOAD REQUIRED

ID Upload

To deliver your SIM Card we require you to upload proof of your shipping address.

+Why do we need this information?

It is a requirement of Japanese law that we must collect ID from users of Japan Voice SIM cards. In order to prevent fraudulent usage, we can only deliver your SIM to the address shown on your ID.

Accepted ID

We accept the following forms of ID for delivery to Japan. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order.

Japan Residence Card(Front & Back)

Japan Special Permanent Resident Certificate

Don’t have this form of ID? Don’t worry, you can simply collect your SIM from one of our pick-up locations when you arrive in Japan.

Shipping Options

Shipping to JapanStandard (1-3 Business Days) &nbsp &nbsp FREE

Packages are securely delivered with

Order your SIM for delivery in 3 simple steps…

Step 1
Click the Add to Cart button and enter your details to order your SIM. Note that your shipping address must be the same as the address shown on your ID.

Step 3
We’ll ship your SIM to you as soon as your ID has been approved!

The staff were very helpful with great English, and made the experience easy, far better than some of the other SIM services I encountered. Would definitely recommend Mobal, and will be using them next time I visit Japan.

Who is Mobal?
If you've never heard of Mobal before, here are some of the facts about us:

a) Mobal is one of the world's longest running cell phone providers and was founded in 1989. We have offices in Japan, Europe & North America, so we're well placed to serve during your stay in Japan, and before & after your trip!

b) You're in good company, since 1989, Mobal has served over 250,000 international travelers and has earned great reviews from the likes of Frommer's, Budget Travel and TIME Magazine. We specialize in providing English-language service to travelers and most importantly, we're dedicated to keeping things simple (which we know isn't always the case with traditional Japanese providers!).

c) Mobal guarantees that the majority of profits go to charity. So, with a Mobal phone, you don't just travel the world, you make it a better place!

As you can see, we're a well-established company with a proven reputation. We are dedicated to providing a great service, and we would love you to join our community of international travelers!

+Ordering and Shipping FAQ's

What are the shipping options and costs?

We can ship your SIM to your home address before you travel, or to your address in Japan ready for your arrival – whatever suits you best. Simply choose your shipping option when you add your product to the shopping cart.

Shipping to Japan
Standard (1-3 business days)

FREE

Shipping to USA
Standard (2-5 business days)
Next Business Day

FREE
JPY ¥4,500

Shipping to UK
Standard (2-5 business days)
Next Business Day

FREE
JPY ¥1500

Worldwide Shipping
Standard (8-15 business days)

FREE

Packages are securely delivered with

Can I pick-up my SIM?
Yes! You can collect your SIM from our convenient collection points at airports and cities around Japan
– completely free of charge. Simply choose your pick-up point when you add your product to the shopping cart.

What payment options are there?
Payment of your Mobal service, and future billing for any usage is all done by credit card, so it's super-easy! You can use any of the following types of credit card:

You can view itemized statements for all your charges in your online account, so you always know exactly what you are paying for.

How do I know that my payment/personal details are secure?
Our website is both SSL secure and is regularly checked by an independent security service. We are committed to protecting your security both during ordering and for the lifetime of your service with us.

+Charges and Billing FAQ's

Do I need a Japanese credit card / Japanese bank account?
No! Paying for your SIM & service is super-easy. All charges are made to your credit card. It does not matter which country your credit card is registered to! There's no complicated paperwork to complete. Simply place your order online, enter your credit card details - & enjoy using the service!

You can view fully itemized statements of your charges in your secure online account so you always know exactly what you are paying for!

Are there any taxes / hidden fees?
Unlike with some other Japanese providers, there are no hidden charges with your Mobal Japan SIM card. There are no handling fees, no universal fees or taxes and no hidden charges.

Do I get itemized statements?
All usage charges are fully itemized in your online account, so you always know exactly what you are paying for. Your log-in information will be emailed to you when you activate your service.

What currency am I billed in?
All of your charges are billed in Japanese Yen (JPY).

Using the service was very simple and the charges were reasonable and easy to understand. We were able to call and text each other in Japan. The service was wonderful and I would definitely use Mobal again!

MP, USA

What's on in Japan

Rugby World Cup

September - November

With more than 400,000 visitors predicted to visit Japan for the Rugby World Cup, SIM cards are expected to sell out completely!

Mobal will ship a Japan SIM card to you before you travel, or you can pick it up when you arrive in Japan!

With a Mobal Japan SIM in your phone you can easily navigate to the stadium to watch the match, keep up with the scores, find the best transport links, translate phrases and menus – and update your social media account with your awesome photos of Japan!

Page Links

Our short term Japan SIM cards are great for tourists, business travelers or short trips to Japan. You can choose between Voice+Text+Data SIMs or Data-only SIMs. Get your SIM shipped to you before you travel or pick it up when you arrive in Japan!

Short Term SIM Cards

Check out the options below to find the best short-term SIM for your trip…

8 Day Unlimited Data Japan Tourist SIM

Your Multi-Size SIM works in any unlocked device – phones, tablets, MiFis, etc. Use your data for just about anything. You can even use tethering / set up your phone as a hotspot to connect multiple devices.

Your SIM comes active and ready to use so you can start using data as soon as you step off the plane!

Your SIM works for 8 days from the date of your first usage.

The SIM costs only ¥3,990 and nothing extra.

What’s included?

4G LTE Data

You get unlimited 4G LTE data to use throughout Japan. There’s no need to worry about running out of data – or needing to top-up – your data is fast and unlimited for 8 days.

Fair Usage Policy
Data is totally unlimited. 4G LTE speeds are available whenever possible. Please note, however, that data speeds may be restricted during busy times or if large amounts of data are used. If you use more than 3GB of data in a day, your data speeds may be reduced for 24-48 hours.

Use in any unlocked device

Your SIM works in any device – iPhone/iPad, Android or Windows. You can use it in your phone, your tablet or MiFi. Simply check that your device is fully unlocked and supports the 3G or 4G Band 1 (2100MHz) frequency.

Our SIM is multi-size to fit any device (Nano / Micro / Standard) – no need to worry about which SIM size you need.

You can even use tethering / set-up your phone as a hotspot to connect multiple devices.

Perfect for tourists and short-term visits to Japan

Your SIM works for 8 days from the date of your first usage.

Your SIM is already active

Simply insert your SIM into your device and enter the simple data settings. When you arrive in Japan, start using data right away!

SIM FAQs

+Will the SIM work in my device?

You can use the Japan Tourist SIM in any unlocked device that supports the 3G or 4G Band 1 (2100MHz) frequency – this includes phones, tablets, portable hotspots or routers.

What does "unlocked" mean?
If your device is "unlocked", it means that it can work with a SIM card from any network. If your device is "locked", it is restricted to work only on your regular carrier's network. Your device must be "unlocked" to work with the Japan Tourist SIM.

How do you know if your device is unlocked?
If you purchased your device as an "unlocked" or "SIM Free" device from a retailer such as Amazon, then your device is almost certainly already unlocked. This means that it will work with our SIM card. If you purchased your device directly from your carrier (AT&T, T-Mobile, etc.), your device is probably locked and, therefore, it may not work with our SIM card. If you're still not sure whether or not your device is unlocked, simply contact the store where you purchased your device from.

My device is locked. What can I do?
If your device is locked, it may be possible to get it unlocked - simply ask your provider about this.

+What size is the SIM card?

Our SIM is multi-size to fit any device (Nano / Micro / Standard) – no need to worry about which SIM size you need.

+What data speeds can I expect?

You get unlimited 4G LTE data to use throughout Japan. There’s no need to worry about running out of data – or needing to top-up – your data is fast and unlimited for 8 days.

Fair Usage Policy
Data is totally unlimited. 4G LTE speeds are available whenever possible. Please note, however, that data speeds may be restricted during busy times or if large amounts of data are used.

+Can I use tethering/use my phone as a hotspot?

Yes, absolutely! You can turn on tethering and use data on multiple devices.

+Can I make calls / send texts?

The Japan Tourist SIM is data-only. If you wish to make calls/send texts, you can use Facetime, Skype, Viber, etc. If you need a proper Japanese phone number, please check out our Voice+Text+Data services.

+Can I use the SIM in any other countries?

Our Mobal Japan SIM cards only work in Japan. They will not work in any other countries.

+Can I use VoIP services, such as Skype, Viber, Whatsapp, Facetime, etc?

Yes! Using VoIP services for calling and instant messaging can be a great way to keep in touch.

16 Day Unlimited Data Japan Tourist SIM

Your Multi-Size SIM works in any unlocked device – phones, tablets, MiFis, etc. Use your data for just about anything. You can even use tethering / set up your phone as a hotspot to connect multiple devices.

Your SIM comes active and ready to use so you can start using data as soon as you step off the plane!

Your SIM works for 16 days from the date of your first usage.

The SIM costs only ¥5,990 and nothing extra.

What’s included?

4G LTE Data

You get unlimited 4G LTE data to use throughout Japan. There’s no need to worry about running out of data – or needing to top-up – your data is fast and unlimited for 16 days.

Fair Usage Policy
Data is totally unlimited. 4G LTE speeds are available whenever possible. Please note, however, that data speeds may be restricted during busy times or if large amounts of data are used. If you use more than 3GB of data in a day, your data speeds may be reduced for 24-48 hours.

Use in any unlocked device

Your SIM works in any device – iPhone/iPad, Android or Windows. You can use it in your phone, your tablet or MiFi. Simply check that your device is fully unlocked and supports the 3G or 4G Band 1 (2100MHz) frequency.

Our SIM is multi-size to fit any device (Nano / Micro / Standard) – no need to worry about which SIM size you need.

You can even use tethering / set-up your phone as a hotspot to connect multiple devices.

Perfect for tourists and short-term visits to Japan

Your SIM works for 16 days from the date of your first usage.

Your SIM is already active

Simply insert your SIM into your device and enter the simple data settings. When you arrive in Japan, start using data right away!

SIM FAQs

+Will the SIM work in my device?

You can use the Japan Tourist SIM in any unlocked device that supports the 3G or 4G Band 1 (2100MHz) frequency – this includes phones, tablets, portable hotspots or routers.

What does "unlocked" mean?
If your device is "unlocked", it means that it can work with a SIM card from any network. If your device is "locked", it is restricted to work only on your regular carrier's network. Your device must be "unlocked" to work with the Japan Tourist SIM.

How do you know if your device is unlocked?
If you purchased your device as an "unlocked" or "SIM Free" device from a retailer such as Amazon, then your device is almost certainly already unlocked. This means that it will work with our SIM card. If you purchased your device directly from your carrier (AT&T, T-Mobile, etc.), your device is probably locked and, therefore, it may not work with our SIM card. If you're still not sure whether or not your device is unlocked, simply contact the store where you purchased your device from.

My device is locked. What can I do?
If your device is locked, it may be possible to get it unlocked - simply ask your provider about this.

+What size is the SIM card?

Our SIM is multi-size to fit any device (Nano / Micro / Standard) – no need to worry about which SIM size you need.

+What data speeds can I expect?

You get unlimited 4G LTE data to use throughout Japan. There’s no need to worry about running out of data – or needing to top-up – your data is fast and unlimited for 16 days.

Fair Usage Policy
Data is totally unlimited. 4G LTE speeds are available whenever possible. Please note, however, that data speeds may be restricted during busy times or if large amounts of data are used. If you use more than 3GB of data in a day, your data speeds may be reduced for 24-48 hours.

+Can I use tethering/use my phone as a hotspot?

Yes, absolutely! You can turn on tethering and use data on multiple devices.

+Can I make calls / send texts?

The Japan Tourist SIM is data-only. If you wish to make calls/send texts, you can use Facetime, Skype, Viber, etc. If you need a proper Japanese phone number, please check out our Voice+Text+Data services.

+Can I use the SIM in any other countries?

Our Mobal Japan SIM cards only work in Japan. They will not work in any other countries.

+Can I use VoIP services, such as Skype, Viber, Whatsapp, Facetime, etc?

Yes! Using VoIP services for calling and instant messaging can be a great way to keep in touch.

31 Day Unlimited Data Japan Tourist SIM

Your Multi-Size SIM works in any unlocked device – phones, tablets, MiFis, etc. Use your data for just about anything. You can even use tethering / set up your phone as a hotspot to connect multiple devices.

Your SIM comes active and ready to use so you can start using data as soon as you step off the plane!

Your SIM works for 31 days from the date of your first usage.

The SIM costs only ¥7,490 and nothing extra.

What’s included?

4G LTE Data

You get unlimited 4G LTE data to use throughout Japan. There’s no need to worry about running out of data – or needing to top-up – your data is fast and unlimited for 31 days.

Fair Usage Policy
Data is totally unlimited. 4G LTE speeds are available whenever possible. Please note, however, that data speeds may be restricted during busy times or if large amounts of data are used. If you use more than 3GB of data in a day, your data speeds may be reduced for 24-48 hours.

Use in any unlocked device

Your SIM works in any device – iPhone/iPad, Android or Windows. You can use it in your phone, your tablet or MiFi. Simply check that your device is fully unlocked and supports the 3G or 4G Band 1 (2100MHz) frequency.

Our SIM is multi-size to fit any device (Nano / Micro / Standard) – no need to worry about which SIM size you need.

You can even use tethering / set-up your phone as a hotspot to connect multiple devices.

Perfect for tourists and short-term visits to Japan

Your SIM works for 31 days from the date of your first usage.

Your SIM is already active

Simply insert your SIM into your device and enter the simple data settings. When you arrive in Japan, start using data right away!

SIM FAQs

+Will the SIM work in my device?

You can use the Japan Tourist SIM in any unlocked device that supports the 3G or 4G Band 1 (2100MHz) frequency – this includes phones, tablets, portable hotspots or routers.

What does "unlocked" mean?
If your device is "unlocked", it means that it can work with a SIM card from any network. If your device is "locked", it is restricted to work only on your regular carrier's network. Your device must be "unlocked" to work with the Japan Tourist SIM.

How do you know if your device is unlocked?
If you purchased your device as an "unlocked" or "SIM Free" device from a retailer such as Amazon, then your device is almost certainly already unlocked. This means that it will work with our SIM card. If you purchased your device directly from your carrier (AT&T, T-Mobile, etc.), your device is probably locked and, therefore, it may not work with our SIM card. If you're still not sure whether or not your device is unlocked, simply contact the store where you purchased your device from.

My device is locked. What can I do?
If your device is locked, it may be possible to get it unlocked - simply ask your provider about this.

+What size is the SIM card?

Our SIM is multi-size to fit any device (Nano / Micro / Standard) – no need to worry about which SIM size you need.

+What data speeds can I expect?

You get unlimited 4G LTE data to use throughout Japan. There’s no need to worry about running out of data – or needing to top-up – your data is fast and unlimited for 31 days.

Fair Usage Policy

Data is totally unlimited. 4G LTE speeds are available whenever possible. Please note, however, that data speeds may be restricted during busy times or if large amounts of data are used. If you use more than 3GB of data in a day, your data speeds may be reduced for 24-48 hours.

+Can I use tethering/use my phone as a hotspot?

Yes, absolutely! You can turn on tethering and use data on multiple devices.

+Can I make calls / send texts?

The Japan Tourist SIM is data-only. If you wish to make calls/send texts, you can use Facetime, Skype, Viber, etc. If you need a proper Japanese phone number, please check out our Voice+Text+Data services.

+Can I use the SIM in any other countries?

Our Mobal Japan SIM cards only work in Japan. They will not work in any other countries.

+Can I use VoIP services, such as Skype, Viber, Whatsapp, Facetime, etc?

Yes! Using VoIP services for calling and instant messaging can be a great way to keep in touch.

SIM details

Japan Unlimited 30 Day Voice+Text+Data Plan ¥7,500

Buy the Japan Unlimited SIM today for ¥3,000 and activate the SIM at a date that suits you. You can choose to activate immediately or if you’re not going to Japan for a while, set a date in the future. Your SIM will automatically disconnect 30 days after your chosen start date.

What’s included?

Unlimited Data

You can use as much as you like. You get 7GB of data at super-fast 4G LTE speeds, after you’ve used 7GB, speeds are limited to 128 kbps (but you can still use an unlimited amount). The 7GB speed restriction is reset on the 1st day of each month. So, if you are traveling from October 20th until November 19th, you will actually get 14GB of data (7GB in each calendar month!).

Need more fast data? No problems, simply top up your fast data in your online account for just ¥980 per GB.

Real Japanese Phone Number

You get a real Japanese phone number with an 070, 080 or 090 prefix. This makes it super easy for friends, family or business contacts to reach you. Our competitors provide 050 numbers, which are unreliable and not accepted by many institutions.

Free Calls

Incoming calls are free, incoming texts are free too. Calls to other Mobal users are free 20 hours of the day from 1am to 9pm. Calls made outside this time will be charged per minute – see our rates further down the page.

Call Rates

All Incoming Calls

FREE, Unlimited

Domestic Calls(Calls to Japan cell phones and landlines)

JPY ¥29 per minute

Calls to Mobal Japan SIMs

FREECalls to other Mobal Japan SIMs are totally free between 1am – 9pm Japan time

+More about Free Mobal to Mobal calls

Calls from your Mobal Japan SIM to other Mobal Japan SIMs are totally free between 1am and 9pm every day.That’s totally free, unlimited calls between Mobal users for 20 hours every day!

Calls to Mobal Japan SIMs between these hours are totally free and utterly unlimited, so, if you’re traveling in a couple or a group, you can always be in contact – for absolutely no charge!

When do I get free Mobal to Mobal calls?
Calls to other Mobal Japan SIMs are totally free of charge between the hours of 1am and 9pm every day.

When are Mobal to Mobal calls not free?
In order to benefit from free Mobal to Mobal calls, your call must start and end between 1am and 9pm. Calls to Mobal users between 9pm and 1am are chargeable at JPY ¥29 per minute. If your call starts or ends between the hours of 9pm and 1am, you are charged in full for the call at JPY ¥29 per minute. To get free calls, simply make sure you talk between 1am and 9pm!

How do I dial to get free calls?
To benefit from free Mobal to Mobal calls, always dial the Mobal phone number direct. Simply dial the number in local format beginning 070…, 080…, 090…, etc. If you prefix your call with any other numbers (for example, if you prefix your call with our 0063 dialing prefix), your call will not be free and you will be charged the call at JPY ¥29 per minute. To get free Mobal to Mobal calls, always dial the Mobal phone number in local format between 1am and 9pm- easy!

Please note that international calls must be dialed using the 0063 dialing prefix code as described in your user guide. Calls dialed without the 0063 dialing prefix have a JPY ¥35 per minute surcharge.

Text Rates

All Incoming Texts

FREE, Unlimited

Domestic Texts (Texts to Japan Numbers)

JPY ¥12 per message

International Texts (Texts to International Numbers)

JPY ¥140 per message

Activating your Service

When you receive your package, follow the easy activation instructions included to log on to our activation website.

Between 9:00am and 7:00pm Japan time, activations are usually processed within two hours. Outside of these hours and during busy times, activations may take up to 24 hours.

Easy Ordering – No Complicated Paperwork!

Simply order your SIM online now and pay by Debit/Credit Card or your PayPal account. There are no complicated forms to complete and no paperwork to sign – easy!

How it Works

1. Click the BUY NOW button, choose free worldwide shipping or pick-up in Japan and enter your details. Pay by Debit/Credit Card or PayPal to purchase your SIM for just ¥3,000 .2. When you receive your SIM, follow the easy activation instructions included to log on to our activation website. Simply select the 30 Day Plan for ¥4,500 then choose your Start Date. Your SIM will be activated as soon as possible (between 9:00am & 7:00pm Japan time, activations are usually processed within two hours. Outside of these hours and during busy times, activation may take up to 24 hours).3. Enjoy using your phone! If you have any problems, check our easy-to-use online support pages, or contact our friendly Customer Service Team.4. Line rental charges and call/text/data charges are billed to your Debit/Card Card or PayPal account as and when we receive the usage information from the network. You can view all of your charges in your online account. 5. Your SIM will be automatically disconnected at the end of the 30 day period.

Terminating your Service

Your service will automatically disconnect 30 days after your chosen Start Date.

You don’t need to contact us or return the SIM, simply dispose of your SIM responsibly.

Billing

When you receive your SIM, visit our activation website to choose your Plan and Start Date. Your Debit/Credit Card or PayPal account will be billed ¥4,500 for your 30 day Plan. Any chargeable call and text charges are billed to your Debit/Credit Card or PayPal account as and when we receive the usage information from the network.

You can view fully itemized statements detailing all of your charges in your online account - so you always know exactly what you are paying for!

SIM FAQs

+Will The SIM Work in My Phone?

You can use the Japan Unlimited SIM in any unlocked phone that supports the 3G or 4G Band 1 (2100MHz) frequency.

What does "unlocked" mean?
If your phone is "unlocked", it means that it can work with a SIM card from any network. If your phone is "locked", it is restricted to work only on your regular carrier's network. Your phone must be "unlocked" to work with the Japan Unlimited SIM.

How do you know if your phone is unlocked?
If you purchased your phone as an "unlocked" or "SIM Free" phone from a retailer such as Amazon, then your phone is almost certainly already unlocked. This means that it will work with our SIM card. If you purchased your phone directly from your carrier (AT&T, T-Mobile, etc.), your phone is probably locked and, therefore, it may not work with our SIM card. If you're still not sure whether or not your phone is unlocked, simply contact the store where you purchased your phone from.

My phone is locked. What can I do?
If your phone is locked, it may be possible to get it unlocked - simply ask your provider about this.

+What size is the SIM card?

Our SIM is multi-size to fit any phone (Nano / Micro / Standard) – no need to worry about which SIM size you need.

+What data speeds can I expect?

Data is fast, free and unlimited, you get 7GB of 4G LTE data per month. If you use more than 7GB, your data speed will be reduced to a maximum of 128 kilobits per second. These speeds may not be sufficient for streaming music or video, but they should be perfect for most data activities, such as web browsing, emailing, posting to Facebook, Whatsapp messaging, etc. In fact, it's great for all those things you need to do to make your friends and family at home jealous of your trip!

+When is the data allowance reset?

Your 7GB high speed data allowance will be reset on the 1st of each month. Therefore, if you are using your SIM from October 20th until November 19th, you will actually get 14GB of data (7GB in each calendar month!).

+Can I use tethering/use my phone as a hotspot?

Unfortunately, this service is not available.

+Can I use VoIP services, such as Skype, Viber, Whatsapp, Facetime, etc?

Yes! Using VoIP services for calling and instant messaging can be a great way to keep in touch rather than paying extra for traditional voice calls & texts.

+Is there a voicemail service?

Your voicemail service will be automatically set-up for you when you activate your SIM. Voicemail is easy to use! Simple instructions are included in your package.

+Can I use the SIM in any other countries?

Our Mobal Japan SIM cards only work in Japan. They will not work in any other countries.

+Do I need to send any ID?

It is a requirement of Japanese law that we must collect ID from users of Japan Voice SIM cards to prevent fraudulent usage. If you are picking up your SIM in Japan, you can simply show your passport when you collect. If you choose delivery, you must upload your ID before shipping. Check out our Shipping & Pick-up Options to find the right choice for you.

Be assured that we are committed to protecting your security for the lifetime of your service with us. Your ID information is thoroughly encrypted and securely stored.

SIM details

Japan Unlimited 60 Day Voice+Text+Data Plan ¥12,000

Buy the Japan Unlimited SIM today for ¥3,000 and activate the SIM at a date that suits you. You can choose to activate immediately or if you’re not going to Japan for a while, set a date in the future. Your SIM will automatically disconnect 60 days after your chosen start date.

What’s included?

Unlimited Data

You can use as much as you like. You get 7GB of data at super-fast 4G LTE speeds, after you’ve used 7GB, speeds are limited to 128 kbps (but you can still use an unlimited amount). The 7GB speed restriction is reset on the 1st day of each month. So, if you are traveling from October 20th until December 19th, you will actually get 21GB of data (7GB in each calendar month!).

Need more fast data? No problems, simply top up your fast data in your online account for just ¥980 per GB.

Real Japanese Phone Number

You get a real Japanese phone number with an 070, 080 or 090 prefix. This makes it super easy for friends, family or business contacts to reach you. Our competitors provide 050 numbers, which are unreliable and not accepted by many institutions.

Free Calls

Incoming calls are free, incoming texts are free too. Calls to other Mobal users are free 20 hours of the day from 1am to 9pm. Calls made outside this time will be charged per minute – see our rates further down the page.

Call Rates

All Incoming Calls

FREE, Unlimited

Domestic Calls(Calls to Japan cell phones and landlines)

JPY ¥29 per minute

Calls to Mobal Japan SIMs

FREECalls to other Mobal Japan SIMs are totally free between 1am – 9pm Japan time

+More about Free Mobal to Mobal calls

Calls from your Mobal Japan SIM to other Mobal Japan SIMs are totally free between 1am and 9pm every day.That’s totally free, unlimited calls between Mobal users for 20 hours every day!

Calls to Mobal Japan SIMs between these hours are totally free and utterly unlimited, so, if you’re traveling in a couple or a group, you can always be in contact – for absolutely no charge!

When do I get free Mobal to Mobal calls?
Calls to other Mobal Japan SIMs are totally free of charge between the hours of 1am and 9pm every day.

When are Mobal to Mobal calls not free?
In order to benefit from free Mobal to Mobal calls, your call must start and end between 1am and 9pm. Calls to Mobal users between 9pm and 1am are chargeable at JPY ¥29 per minute. If your call starts or ends between the hours of 9pm and 1am, you are charged in full for the call at JPY ¥29 per minute. To get free calls, simply make sure you talk between 1am and 9pm!

How do I dial to get free calls?
To benefit from free Mobal to Mobal calls, always dial the Mobal phone number direct. Simply dial the number in local format beginning 070…, 080…, 090…, etc. If you prefix your call with any other numbers (for example, if you prefix your call with our 0063 dialing prefix), your call will not be free and you will be charged the call at JPY ¥29 per minute. To get free Mobal to Mobal calls, always dial the Mobal phone number in local format between 1am and 9pm- easy!

Please note that international calls must be dialed using the 0063 dialing prefix code as described in your user guide. Calls dialed without the 0063 dialing prefix have a JPY ¥35 per minute surcharge.

Text Rates

All Incoming Texts

FREE, Unlimited

Domestic Texts (Texts to Japan Numbers)

JPY ¥12 per message

International Texts (Texts to International Numbers)

JPY ¥140 per message

Activating your Service

When you receive your package, follow the easy activation instructions included to log on to our activation website.

Between 9:00am and 7:00pm Japan time, activations are usually processed within two hours. Outside of these hours and during busy times, activations may take up to 24 hours.

Easy Ordering – No Complicated Paperwork!

Simply order your SIM online now and pay by Debit/Credit Card or your PayPal account. There are no complicated forms to complete and no paperwork to sign – easy!

How it Works

1. Click the BUY NOW button, choose free worldwide shipping or pick-up in Japan and enter your details. Pay by Debit/Credit Card or PayPal to purchase your SIM for just ¥3,000 .2. When you receive your SIM, follow the easy activation instructions included to log on to our activation website. Simply select the 60 Day Plan for ¥9,000 then choose your Start Date. Your SIM will be activated as soon as possible (between 9:00am & 7:00pm Japan time, activations are usually processed within two hours. Outside of these hours and during busy times, activation may take up to 24 hours).3. Enjoy using your phone! If you have any problems, check our easy-to-use online support pages, or contact our friendly Customer Service Team.4. Line rental charges and call/text/data charges are billed to your Debit/Card Card or PayPal account as and when we receive the usage information from the network. You can view all of your charges in your online account. 5. Your SIM will be automatically disconnected at the end of the 60 day period.

Terminating your Service

Your service will automatically disconnect 60 days after your chosen Start Date.

You don’t need to contact us or return the SIM, simply dispose of your SIM responsibly.

Billing

When you receive your SIM, visit our activation website to choose your Plan and Start Date. Your Debit/Credit Card or PayPal account will be billed ¥9000 for your 60 day Plan. Any chargeable call and text charges are billed to your Debit/Credit Card or PayPal account as and when we receive the usage information from the network.

You can view fully itemized statements detailing all of your charges in your online account - so you always know exactly what you are paying for!

SIM FAQs

+Will The SIM Work in My Phone?

You can use the Japan Unlimited SIM in any unlocked phone that supports the 3G or 4G Band 1 (2100MHz) frequency.

What does "unlocked" mean?
If your phone is "unlocked", it means that it can work with a SIM card from any network. If your phone is "locked", it is restricted to work only on your regular carrier's network. Your phone must be "unlocked" to work with the Japan Unlimited SIM.

How do you know if your phone is unlocked?
If you purchased your phone as an "unlocked" or "SIM Free" phone from a retailer such as Amazon, then your phone is almost certainly already unlocked. This means that it will work with our SIM card. If you purchased your phone directly from your carrier (AT&T, T-Mobile, etc.), your phone is probably locked and, therefore, it may not work with our SIM card. If you're still not sure whether or not your phone is unlocked, simply contact the store where you purchased your phone from.

My phone is locked. What can I do?
If your phone is locked, it may be possible to get it unlocked - simply ask your provider about this.

+What size is the SIM card?

Our SIM is multi-size to fit any phone (Nano / Micro / Standard) – no need to worry about which SIM size you need.

+What data speeds can I expect?

Data is fast, free and unlimited, you get 7GB of 4G LTE data per month. If you use more than 7GB, your data speed will be reduced to a maximum of 128 kilobits per second. These speeds may not be sufficient for streaming music or video, but they should be perfect for most data activities, such as web browsing, emailing, posting to Facebook, Whatsapp messaging, etc. In fact, it's great for all those things you need to do to make your friends and family at home jealous of your trip!

+When is the data allowance reset?

Your 7GB high speed data allowance will be reset on the 1st of each month. Therefore, if you are using your SIM from October 20th until December 19th, you will actually get 21GB of data (7GB in each calendar month!).

+Can I use tethering/use my phone as a hotspot?

Unfortunately, this service is not available.

+Can I use VoIP services, such as Skype, Viber, Whatsapp, Facetime, etc?

Yes! Using VoIP services for calling and instant messaging can be a great way to keep in touch rather than paying extra for traditional voice calls & texts.

+Is there a voicemail service?

Your voicemail service will be automatically set-up for you when you activate your SIM. Voicemail is easy to use! Simple instructions are included in your package.

+Can I use the SIM in any other countries?

Our Mobal Japan SIM cards only work in Japan. They will not work in any other countries.

+Do I need to send any ID?

It is a requirement of Japanese law that we must collect ID from users of Japan Voice SIM cards to prevent fraudulent usage. If you are picking up your SIM in Japan, you can simply show your passport when you collect. If you choose delivery, you must upload your ID before shipping. Check out our Shipping & Pick-up Options to find the right choice for you.

Be assured that we are committed to protecting your security for the lifetime of your service with us. Your ID information is thoroughly encrypted and securely stored.

SIM details

Japan Unlimited 90 Day Voice+Text+Data Plan ¥16,500

Buy the Japan Unlimited SIM today for ¥3,000 and activate the SIM at a date that suits you. You can choose to activate immediately or if you’re not going to Japan for a while, set a date in the future. Your SIM will automatically disconnect 90 days after your chosen start date.

What’s included?

Unlimited Data

You can use as much as you like. You get 7GB of data at super-fast 4G LTE speeds, after you’ve used 7GB, speeds are limited to 128 kbps (but you can still use an unlimited amount). The 7GB speed restriction is reset on the 1st day of each month. So, if you are traveling from October 20th until January 18th, you will actually get 28GB of data (7GB in each calendar month!).

Need more fast data? No problems, simply top up your fast data in your online account for just ¥980 per GB.

Real Japanese Phone Number

You get a real Japanese phone number with an 070, 080 or 090 prefix. This makes it super easy for friends, family or business contacts to reach you. Our competitors provide 050 numbers, which are unreliable and not accepted by many institutions.

Free Calls

Incoming calls are free, incoming texts are free too. Calls to other Mobal users are free 20 hours of the day from 1am to 9pm. Calls made outside this time will be charged per minute – see our rates further down the page.

Call Rates

All Incoming Calls

FREE, Unlimited

Domestic Calls(Calls to Japan cell phones and landlines)

JPY ¥29 per minute

Calls to Mobal Japan SIMs

FREECalls to other Mobal Japan SIMs are totally free between 1am – 9pm Japan time

+More about Free Mobal to Mobal calls

Calls from your Mobal Japan SIM to other Mobal Japan SIMs are totally free between 1am and 9pm every day.That’s totally free, unlimited calls between Mobal users for 20 hours every day!

Calls to Mobal Japan SIMs between these hours are totally free and utterly unlimited, so, if you’re traveling in a couple or a group, you can always be in contact – for absolutely no charge!

When do I get free Mobal to Mobal calls?
Calls to other Mobal Japan SIMs are totally free of charge between the hours of 1am and 9pm every day.

When are Mobal to Mobal calls not free?
In order to benefit from free Mobal to Mobal calls, your call must start and end between 1am and 9pm. Calls to Mobal users between 9pm and 1am are chargeable at JPY ¥29 per minute. If your call starts or ends between the hours of 9pm and 1am, you are charged in full for the call at JPY ¥29 per minute. To get free calls, simply make sure you talk between 1am and 9pm!

How do I dial to get free calls?
To benefit from free Mobal to Mobal calls, always dial the Mobal phone number direct. Simply dial the number in local format beginning 070…, 080…, 090…, etc. If you prefix your call with any other numbers (for example, if you prefix your call with our 0063 dialing prefix), your call will not be free and you will be charged the call at JPY ¥29 per minute. To get free Mobal to Mobal calls, always dial the Mobal phone number in local format between 1am and 9pm- easy!

Please note that international calls must be dialed using the 0063 dialing prefix code as described in your user guide. Calls dialed without the 0063 dialing prefix have a JPY ¥35 per minute surcharge.

Text Rates

All Incoming Texts

FREE, Unlimited

Domestic Texts (Texts to Japan Numbers)

JPY ¥12 per message

International Texts (Texts to International Numbers)

JPY ¥140 per message

Activating your Service

When you receive your package, follow the easy activation instructions included to log on to our activation website.

Between 9:00am and 7:00pm Japan time, activations are usually processed within two hours. Outside of these hours and during busy times, activations may take up to 24 hours.

Easy Ordering – No Complicated Paperwork!

Simply order your SIM online now and pay by Debit/Credit Card or your PayPal account. There are no complicated forms to complete and no paperwork to sign – easy!

How it Works

1. Click the BUY NOW button, choose free worldwide shipping or pick-up in Japan and enter your details. Pay by Debit/Credit Card or PayPal to purchase your SIM for just ¥3,000 .2. When you receive your SIM, follow the easy activation instructions included to log on to our activation website. Simply select the 90 Day Plan for ¥13,500 then choose your Start Date. Your SIM will be activated as soon as possible (between 9:00am & 7:00pm Japan time, activations are usually processed within two hours. Outside of these hours and during busy times, activation may take up to 24 hours).3. Enjoy using your phone! If you have any problems, check our easy-to-use online support pages, or contact our friendly Customer Service Team.4. Line rental charges and call/text/data charges are billed to your Debit/Card Card or PayPal account as and when we receive the usage information from the network. You can view all of your charges in your online account. 5. Your SIM will be automatically disconnected at the end of the 90 day period.

Terminating your Service

Your service will automatically disconnect 90 days after your chosen Start Date.

You don’t need to contact us or return the SIM, simply dispose of your SIM responsibly.

Billing

When you receive your SIM, visit our activation website to choose your Plan and Start Date. Your Debit/Credit Card or PayPal account will be billed ¥13,500 for your 90 day Plan. Any chargeable call and text charges are billed to your Debit/Credit Card or PayPal account as and when we receive the usage information from the network.

You can view fully itemized statements detailing all of your charges in your online account - so you always know exactly what you are paying for!

SIM FAQs

+Will The SIM Work in My Phone?

You can use the Japan Unlimited SIM in any unlocked phone that supports the 3G or 4G Band 1 (2100MHz) frequency.

What does "unlocked" mean?
If your phone is "unlocked", it means that it can work with a SIM card from any network. If your phone is "locked", it is restricted to work only on your regular carrier's network. Your phone must be "unlocked" to work with the Japan Unlimited SIM.

How do you know if your phone is unlocked?
If you purchased your phone as an "unlocked" or "SIM Free" phone from a retailer such as Amazon, then your phone is almost certainly already unlocked. This means that it will work with our SIM card. If you purchased your phone directly from your carrier (AT&T, T-Mobile, etc.), your phone is probably locked and, therefore, it may not work with our SIM card. If you're still not sure whether or not your phone is unlocked, simply contact the store where you purchased your phone from.

My phone is locked. What can I do?
If your phone is locked, it may be possible to get it unlocked - simply ask your provider about this.

+What size is the SIM card?

Our SIM is multi-size to fit any phone (Nano / Micro / Standard) – no need to worry about which SIM size you need.

+What data speeds can I expect?

Data is fast, free and unlimited, you get 7GB of 4G LTE data per month. If you use more than 7GB, your data speed will be reduced to a maximum of 128 kilobits per second. These speeds may not be sufficient for streaming music or video, but they should be perfect for most data activities, such as web browsing, emailing, posting to Facebook, Whatsapp messaging, etc. In fact, it's great for all those things you need to do to make your friends and family at home jealous of your trip!

+When is the data allowance reset?

Your 7GB high speed data allowance will be reset on the 1st of each month. Therefore, if you are using your SIM from October 20th until January 18th, you will actually get 28GB of data (7GB in each calendar month!).

+Can I use tethering/use my phone as a hotspot?

Unfortunately, this service is not available.

+Can I use VoIP services, such as Skype, Viber, Whatsapp, Facetime, etc?

Yes! Using VoIP services for calling and instant messaging can be a great way to keep in touch rather than paying extra for traditional voice calls & texts.

+Is there a voicemail service?

Your voicemail service will be automatically set-up for you when you activate your SIM. Voicemail is easy to use! Simple instructions are included in your package.

+Can I use the SIM in any other countries?

Our Mobal Japan SIM cards only work in Japan. They will not work in any other countries.

+Do I need to send any ID?

It is a requirement of Japanese law that we must collect ID from users of Japan Voice SIM cards to prevent fraudulent usage. If you are picking up your SIM in Japan, you can simply show your passport when you collect. If you choose delivery, you must upload your ID before shipping. Check out our Shipping & Pick-up Options to find the right choice for you.

Be assured that we are committed to protecting your security for the lifetime of your service with us. Your ID information is thoroughly encrypted and securely stored.

Coverage

Our SIMs work on Japan’s top networks – Softbank and Docomo.

Both networks cover over 99% of Japan’s population, so you can be confident that you’ll get a highly reliable service with, great call quality, ultra-fast data speeds and excellent coverage.

I was in Japan without a mobile phone during the great Tohoku earthquake. Since then I make a point of having a phone with me whenever I am in Japan

Timothy, New Zealand

English Speaking Customer Support

We understand that the last thing you want to worry about while you are finding your feet in Japan is your phone service. We provide the best possible products and services with clear, simple instructions so that your service should just work!

But, if you do have a question or a problem, we're here for you! Our online support pages give you quick, simple instructions and downloadable user guides for quick access. You get access to your own online secure account where you can check your charges, view your itemized usage and update your personal details. Plus, we've also got real, live humans available at the end of the phone and by email, so we're here for you if you need a helping hand!

Our staff are native English speakers, so we guarantee you'll get easy, friendly English-language support whenever you need it!

If you are not totally delighted with your Japan Unlimited SIM for any reason, you can take advantage of our Money-Back Guarantee and return it for a full, prompt, no-hassle refund.

Japanese sim just arrived and I accidentally ordered two! No problem when I called Mobal. I will be refunded for one of the sims, the telephone number will be cancelled, and I can recycle the sim. Super service so far!

Buy any Japan SIM Card today and enjoy a FREE drink!

Plus, save money with our exclusive discount coupons

Included in your package for a limited time only...

- Free Drink Coupon to the value of ¥1,000 to use at one of 106 HUB pubs around Japan
- Up to 15% off purchases at any Bic Camera electronics store
- Link for a travel app that provides free wi-fi at over 400,000 hotspots across Japan

Order now to guarantee your savings!

Did you know, With a Mobal phone you don't just travel the world, you make it a better place!

It all started with one man's desire to make calls while traveling...

Mobal was the brainchild of Chairman Tony Smith. As a lifelong international traveler, he was constantly frustrated when trying to keep in touch with family, friends & business contacts on his many trips overseas.

On the back of the success of the international cell phone service he has established a number of charities with a desire to change the world.

In Febuary 2016, Tony set up Seibo, a registered Japanese non-profit organisation with a simple aim: to feed every hungry child in the world a hot meal in school! School feeding carries many benefits- education, nutrition and health, gender equality, food security, poverty alleviation- in one single meal. The world would be changed if every hungry child in it were to receive a meal at school.

Mobal guarantees that the majority of profits go to its charities, so with your Mobal phone, you don't just travel the world, you make it a better place!

I was very glad to have located mobal. Nowadays, we are so hooked up on the internet for news, facebook, instagram and whatsapp etc. I would recommend anyone to mobal if you can't live without internet :)

FREE Pick-up in Japan

You can collect your SIM from our convenient pick-up points at airports and cities around Japan
– completely free of charge.

+View our Pick-up locations

Simply choose your preferred collection point and pick-up date in the checkout. Your SIM will be available for instant pick-up after placing your order! Just show your order confirmation email and your passport to the agent when you collect your SIM.

+Tokyo Area

Haneda Airport

Sky Market - Redhorse Convenience Store

The Sky Market Redhorse convenience store is conveniently located to your right as you enter the Terminal building. Get your water, snacks & riceballs here. If you’ve forgotten to buy souvenirs from your own country, Sky Market also stocks international souvenirs as well as a range of Japanese souvenirs only available at Haneda Airport.

How to Collect

Narita Airport Terminal 1 North Wing

Store

From 6:30am every day until last flight arrival

North Wing, 1st Floor (International Arrival Lobby) Narita Airport T1

+More Information

Our Narita Airport counters are conveniently located at the QL Liner luggage desks as you exit security/immigration on the Ground Floor (Arrivals Floor) of the Terminal Building. This is the same level where you can catch your bus or taxi to Tokyo.

Travel TipThe QL Liner counter also offer easy same-day delivery of luggage to your hotel from JPY ¥2,800 per item. Japan trains and buses often do not cater well for luggage space, so we recommend picking up your SIM, dropping off your suitcase, and then making your journey to your destination on your busy bus/train hands-free!

Narita Airport Terminal 1 South Wing

Store

Our Narita Airport counters are conveniently located at the QL Liner luggage desks as you exit security/immigration on the Ground Floor (Arrivals Floor) of the Terminal Building. This is the same level where you can catch your bus or taxi to Tokyo.

Travel TipThe QL Liner counter also offer easy same-day delivery of luggage to your hotel from JPY ¥2,800 per item. Japan trains and buses often do not cater well for luggage space, so we recommend picking up your SIM, dropping off your suitcase, and then making your journey to your destination on your busy bus/train hands-free!

How to Collect

Narita Airport Terminal 2

Store

From 6:30am every day until last flight arrival

1st Floor (Arrival Floor) Immigration Area, Narita Airport T2

+More Information

Our Narita Airport counters are conveniently located at the QL Liner luggage desks as you exit security/immigration on the Ground Floor (Arrivals Floor) of the Terminal Building. This is the same level where you can catch your bus or taxi to Tokyo.

Travel TipThe QL Liner counter also offer easy same-day delivery of luggage to your hotel from JPY ¥2,800 per item. Japan trains and buses often do not cater well for luggage space, so we recommend picking up your SIM, dropping off your suitcase, and then making your journey to your destination on your busy bus/train hands-free!

Shibuya Tourist Information Centre, Shibuya Mark City

Coinspace CoWorking Space Desk (inside 4th floor tourist office)

The Coin Space office shares their location with the Shibuya Tourist Information Office. It's a low-cost workspace with Wi-Fi, water server and device charging.

It's located inside the Creation Square Shibuya space, on the 4th floor of Shibuya's Mark City shopping complex. It has also has a baggage deposit service, free Wi-Fi and a station for charging mobile devices.

How to get there by train
Shibuya Station via the Keio Inokashira Line; the Tokyo Metro Ginza, Hanzomon and Fukutoshin lines; the Tokyu Toyoko and Den-en-toshi lines; and the JR Yamanote and Saikyo lines. Shibuya Mark City is located above the Keio Inokashira Line station.

How to Collect

Kansai (Osaka) Airport - Terminal 1

Kansai Tourist Information Centre

From 7am - 10pm every day

Terminal 1 arrivals - central of 1st floor

+More Information

Kansai Tourist Information Center managed by JTB is welcoming you to collect your SIM in the fast lane for free. They also offer to you travel maps and materials for free. Plus, get expert travel advice on arrival.

How to Collect

Kansai (Osaka) Airport - Terminal 1

Redhorse Travel Goods Store

From 7:00am - 9:30pm every day

Terminal 1 arrivals - 3rd floor

+More Information

In addition to collecting your SIM you can also purchase travel-related products such as suitcases, shoes, adapters, suitcase labels, umbrellas, SD cards & neck pillows, etc. They even offer a re-packing service if you have damaged your suitcase and need to move everything into a new one!

Singapore

JAPAN RAIL CAFE

At Japan Rail Cafe you can exchange or purchase your JAPAN RAIL PASS when you collect your SIM. Plus get expert travel advice for your visit to Japan. Don't forget to sample the menu while you're there too!

How to Collect

Step 2To collect your SIM, simply approach any Travel Communicator* on arrival and show your order confirmation email and passport.

*The Travel Communicators wear black badges and spend most of their time at the "Travel Communicator's Desk" in the Retail Area (if the desk is unmanned, simply ask the cafe staff where the Travel Communicator is).

- OR -

FREE Shipping

We ship to most countries around the world so you can receive your SIM before you travel.

Select your delivery country below to view shipping options (if your country is not listed please select “Country not listed” to check out the options available to you).

Data Only SIM - Shipping Options for Australia

Packages are securely delivered with

FREE Shipping

We can ship your SIM to your home address before you travel.Shipping is free of charge.

Shipping Options

Shipping to AustraliaStandard (8-15 business days) &nbsp &nbsp FREE

Voice, Text & Data SIM - Shipping Options for Australia

ID UPLOAD REQUIRED

FREE Shipping

We can ship your SIM to your home address before you travel.Shipping is free of charge.

ID UPLOAD REQUIRED

ID Upload

To deliver your SIM Card we require you to upload proof of your shipping address.

+Why do we need this information?

It is a requirement of Japanese law that we must collect ID from users of Japan Voice SIM cards. In order to prevent fraudulent usage, we can only deliver your SIM to the address shown on your ID.

Accepted ID

We accept the following forms of ID for delivery to Australia. Please note that we can only deliver to the address shown on your ID.

Driver’s License

Australian State ID Card

Don’t have this form of ID? Don’t worry, you can simply collect your SIM from one of our pick-up locations when you arrive in Japan.

Shipping Options

Shipping to AustraliaStandard (3-7 business days) &nbsp &nbsp FREE

Packages are securely delivered with

Order your SIM for delivery in 3 simple steps…

Step 1
Click the Add to Cart button and enter your details to order your SIM. Note that your shipping address must be the same as the address shown on your ID.

• Your SIM card will not be delivered direct to your address. It will be delivered to your nearest Post Office with a collection window (Yu-Yu Modoguchi). This is because the Post Office are required to check your address again before handing over your SIM card to you.

We will send you a tracking number so that you can easily track the progress of your package.

• A notification card from the Post Office will be delivered to your address. This card will provide details of the Post Office (name, address, opening times and contact information) and the date your package will be held until. You need to collect or arrange delivery within 10 days or your package will be returned to Mobal.Note that the notification card will be written in Japanese. If you don’t read Japanese, you may need to download a translation app – or ask a friend to help you.

• You can collect your package from the Post Office or arrange for your package to be delivered:

o To collect your package, simply visit the Post Office but before you head over there, make sure you’ve checked their opening times. If you would prefer to collect from a different post office, you can select an alternative from the list on the notification card – these will all have a yu-yu window – just call or fax the contact number on the notification card to make arrangements.

o To have your package delivered, simply call the Post office (you may need to speak Japanese) to arrange a convenient data and time. Note that your delivery address cannot be changed.

IMPORTANT: You will need to show the Post Office notification card, your passport and Japan Residence Card/Special Permanent Resident Certificate upon delivery/collection.

That’s the complicated bit out of the way, we promise! Setting up your SIM is super-easy – and we’re here to help if you need us!

ID UPLOAD REQUIRED

ID Upload

To deliver your SIM Card we require you to upload proof of your shipping address.

+Why do we need this information?

It is a requirement of Japanese law that we must collect ID from users of Japan Voice SIM cards. In order to prevent fraudulent usage, we can only deliver your SIM to the address shown on your ID.

Accepted ID

We accept the following forms of ID for delivery to Japan. Your ID must show your Name, Shipping Address, Photo, Date of Birth and have a valid expiration date. Please note that your Name and Shipping Address must match the information you have entered on your order.

Japan Residence Card(Front & Back)

Japan Special Permanent Resident Certificate

Don’t have this form of ID? Don’t worry, you can simply collect your SIM from one of our pick-up locations when you arrive in Japan.

Shipping Options

Shipping to JapanStandard (1-3 Business Days) &nbsp &nbsp FREE

Packages are securely delivered with

Order your SIM for delivery in 3 simple steps…

Step 1
Click the Add to Cart button and enter your details to order your SIM. Note that your shipping address must be the same as the address shown on your ID.

Step 3
We’ll ship your SIM to you as soon as your ID has been approved!

The staff were very helpful with great English, and made the experience easy, far better than some of the other SIM services I encountered. Would definitely recommend Mobal, and will be using them next time I visit Japan.

Who is Mobal?
If you've never heard of Mobal before, here are some of the facts about us:

a) Mobal is one of the world's longest running cell phone providers and was founded in 1989. We have offices in Japan, Europe & North America, so we're well placed to serve during your stay in Japan, and before & after your trip!

b) You're in good company, since 1989, Mobal has served over 250,000 international travelers and has earned great reviews from the likes of Frommer's, Budget Travel and TIME Magazine. We specialize in providing English-language service to travelers and most importantly, we're dedicated to keeping things simple (which we know isn't always the case with traditional Japanese providers!).

c) Mobal guarantees that the majority of profits go to charity. So, with a Mobal phone, you don't just travel the world, you make it a better place!

As you can see, we're a well-established company with a proven reputation. We are dedicated to providing a great service, and we would love you to join our community of international travelers!

+Ordering and Shipping FAQ's

What are the shipping options and costs?

We can ship your SIM to your home address before you travel, or to your address in Japan ready for your arrival – whatever suits you best. Simply choose your shipping option when you add your product to the shopping cart.

Shipping to Japan
Standard (1-3 business days)

FREE

Shipping to USA
Standard (2-5 business days)
Next Business Day

FREE
JPY ¥4,500

Shipping to UK
Standard (2-5 business days)
Next Business Day

FREE
JPY ¥1500

Worldwide Shipping
Standard (8-15 business days)

FREE

Packages are securely delivered with

Can I pick-up my SIM?
Yes! You can collect your SIM from our convenient collection points at airports and cities around Japan
– completely free of charge. Simply choose your pick-up point when you add your product to the shopping cart.

What payment options are there?
Payment of your Mobal service, and future billing for any usage is all done by credit card, so it's super-easy! You can use any of the following types of credit card:

You can view itemized statements for all your charges in your online account, so you always know exactly what you are paying for.

How do I know that my payment/personal details are secure?
Our website is both SSL secure and is regularly checked by an independent security service. We are committed to protecting your security both during ordering and for the lifetime of your service with us.

+Charges and Billing FAQ's

Do I need a Japanese credit card / Japanese bank account?
No! Paying for your SIM & service is super-easy. All charges are made to your credit card. It does not matter which country your credit card is registered to! There's no complicated paperwork to complete. Simply place your order online, enter your credit card details - & enjoy using the service!

You can view fully itemized statements of your charges in your secure online account so you always know exactly what you are paying for!

Are there any taxes / hidden fees?
Unlike with some other Japanese providers, there are no hidden charges with your Mobal Japan SIM card. There are no handling fees, no universal fees or taxes and no hidden charges.

Do I get itemized statements?
All usage charges are fully itemized in your online account, so you always know exactly what you are paying for. Your log-in information will be emailed to you when you activate your service.

What currency am I billed in?
All of your charges are billed in Japanese Yen (JPY).

Purchased a Mobal Data SIM for my iPhone while on a cruise around Japan. The SIM arrived here in the U.S. very quickly, so I had it with me to install once I landed in Tokyo. It worked perfectly in all the Japan ports of call. Was able to text, use internet/Google Maps/Google Translate and send/receive emails with no issues.

HC, USA

What's on in Japan

Rugby World Cup

September - November

With more than 400,000 visitors predicted to visit Japan for the Rugby World Cup, SIM cards are expected to sell out completely!

Mobal will ship a Japan SIM card to you before you travel, or you can pick it up when you arrive in Japan!

With a Mobal Japan SIM in your phone you can easily navigate to the stadium to watch the match, keep up with the scores, find the best transport links, translate phrases and menus – and update your social media account with your awesome photos of Japan!

Get a Japan SIM Card from Mobal today!

I'm a digital nomad and I need to be connected most of the time for my work.
But internet in Japan is really expensive. Imagine 3000 Yen for 3GB and 3000 Yen for a 2GB Recharge! (Don't bother checking. It's the cheapest!) On average, I spend close to 10,000 Yen just on Internet alone.
I don't know about you, but that could've been money spent on other things (like a Tsukiji Foodie Crawl!). But with Mobal's unlimited Internet, I don't have to break the bank while I work and explore Japan!
Thank you Mobal!