Good student discount (offered for students with GPA of at least 3.0);

Anti-lock brakes discount (offered for cars with ABS system);

Multi-car discount (offered in case of insuring several vehicles).

How Can You Report an Accident?

All claims can be reported around the clock.

There are several contact options available, including an online form and toll-free phone number.

All repairs can be conducted at repair shop chosen by a driver or recommended by the company.

There is an eService program that allows their customers to use company’s services online.

You can use it to change your policy, view important information, pay a premium, etc.

Their customer service is available by toll-free phone number or Customer Response Center.

What Do Customers Think of the Company?

The company has a D- rating from the BBB, because it did not resolve 7 complaints, and did not respond to 9 companies.

All in all, on the BBB’s website, you can find two negative reviews and 32 complaints.

There are several other websites where you can check customers reviews, for instance, one of them has 15 reviews giving the total rating of 1.3 out of 5.

Although customers do not often write positive posts, this may be a sign of a bad service.

Although the company has high ratings from reputable financial analysts, its rating from the BBB is poor.

The company features 24-hour customer support, but some people are left without their attention.

All in all, you can consider purchasing insurance, but only after making sure that their representatives are responsive.

One User Review

(1 votes, average: 5.00 out of 5)

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Roberta

Prudential Auto is an insurance company I can always recommend for anyone that wants a sure insurance over their cars. They offer amazing discount benefit and the most intriguing aspect of the company is their 24 hours service. Im glad I found them.