Unmatched Relocation Quality in Grand Rapids!

The Milton M. Hill Quality Award is the Oscar of the moving industry - and we've won it 14 years in a row. This prestigious award recognizes excellence in customer satisfaction, estimating accuracy, claims ratios and safety. To win it once requires a huge commitment to quality. To win it 14 years in a row requires commitment from our entire team to earn this award year after year.

The Atlas World-Class Commitment program mandates a quarterly assessment of our agencies in 12 critical areas, including customer satisfaction, estimating accuracy, and claims experience. We physically inspect each agent's operations and address needs for improvement immediately. We review and refine our standards regularly to continuously elevate the performance of our entire network and further its pursuit of total customer satisfaction.

Receiving the Hauling Excellence Award is a tremendous achievement for an Atlas agency and symbolizes an intense commitment to satisfying customers. PRG has earned Atlas Hauling Excellent Award for 17 consecutive years. This means that year after year, our customers rate our service level over 4.5 on a scale of 1 - 5 with 5 being the best.

Other Awards Worth Mentioning:

Powell was named winner of the Global Network Commitment to Excellence Platinum Award by one of its largest national accountsfor their exceptional service results. This award recognizes a supplier’s measurable commitment to excellence and is presented to Global Network service providers who have distinguished themselves by achieving critical performance metrics in our highest Commitment to Excellence category.

Acclaimed Certificate of Excellence (ACE) Designation

This national account customer thoroughly evaluates its suppliers each year for the ACE designation, and recognizes those who have demonstrated visionary leadership, customer-driven excellence, and a focus on results while creating value.