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Can't launch post download

I have downloaded the BG Enhanced edition after my purchase. I used the Beamdog client to download the game.

The game appears as "Ready to Play" on my Beamdog client. When I click on the blue arrow next to the title on the client, I get a spinning cursor icon for my cursor (system busy) for a few seconds, then nothing else happens.

I've looked at all solutions, tried everything since yesterday, and you shouldn't have to go through some obscure ritual to access the game, just a poor design really, still can't get it to work through all the different methods that have been posted around the net.I should probably just ask for a refund and play the orginal.Really disappointing.

The idea of having to do 'work arounds' is ludicrous to me. Having to manipulate files, move directories around and rename this folder and work under this mode and all that other confusing techno babble just irritates me to no end. It is not the customers responsibility to fix a broken product. If you bought a new car from a dealership but it would not even start on the dealers lot, would you raise the hood and start working on it there??

I paid for what was marketed as a finished product. That's what it says on Beamdogs homepage.

bought it today and haven't been able to get it to launch at all. I've made so on my Alienware M14X R1 it runs with the Nvidia graphics instead of the integrated i've tried mutiple installs in various directories and everything else I've seen on a couple different forums and nothing at all makes it work past bringing up the launcher i click play and it shuts down shows a spinning blue cursor like it's waiting or loading and then nothing. I bring up task manager and it shows Baldur.exe and bgee.exe running but nothing beyond that. I only plunked down the $19.99 because my hard copy of the game appears to have degraded ie the media itself is physically degrading (cheap discs I'd imagine) so I can't install my purchased retail copy either. This just blows and if there is no patch forthcoming I will be seeking a refund.