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confused...no internet on only my computers

islandcat

Posted 05 November 2013 - 11:20 AM

islandcat

Member

Member

239 posts

Just moved and set up internet and wireless modem. This is day 5 and 4 on line techs later still no internet. Tech just came and brought another modem and his lap top worked. Neither my desk top nor my lap top work. Laptop shows connected to net but won't. Go past page cannot be displayed. Desktop brings up diagnose connection problems. When trh that it says something about firewalls and contact service provider. I don't get it, I literally unplugged from old place and got new account and plugged in here. When I read the diagnostics it says network status connected. Further down could not make https connection or ftp. I can understand the desk top not working but laptop too??? Anyone have an idea??? Thanks for reading this. Using phone so can't send anything. Lynda

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RKinner

Posted 05 November 2013 - 11:37 AM

RKinner

Malware Expert

Expert

17,350 posts

You don't say what version of Windows you have but I assume it's XP since that's the forum you posted in.Do this on the desktop which I presume is connected with a cable to the modem. If they are both wireless then it doesn't matter which you use.

Start, Run, cmd , OK or Start, All Programs, Accessories, Command Prompt (if Vista or Windows 7 right click and Run As Admin). Either way you should get a black Command window. Type with an Enter after each line:

ipconfig /all

(Does it show an IP address? Default Gateway? DNS server? What are they?)

ping 8.8.8.8

(Do you get any replies?)

net start dhcp

(It should say The requested service has already been started. Does it?)

RKinner

Posted 05 November 2013 - 12:43 PM

islandcat

Posted 05 November 2013 - 01:55 PM

islandcat

Member

Topic Starter

Member

239 posts

I have avast on both computers. I typed in firewall in search on desktop and got the following. Firewall ~windows system32. Firewall~windows servicepack. MccFirewall~telus\OCB. Conf~firewalvar0jsdata~trusteer. McciscriptBaseFirewall~telus. Two more of these and the final one is voicefirewallmsg~windows. All these are old except for conf~firewall sept of this year. Does any of this help? Laptop is new so seems to have none of this.

islandcat

Posted 05 November 2013 - 02:53 PM

islandcat

Member

Topic Starter

Member

239 posts

Am I the only person dumb things happen to? Geez. My cell phone connects to my wireless. It just doesn't make sense to me why my new laptop and older desk top cannot get on the internet. I am at the point of calling telus and cancelling and trying to find a new provider. I am sitting here paying for this. Webpage for google says not available, will not reload. Yahoo doesn't work on the other. Can both computers crash at the same time? I doubt it. Don't know what to do. Sorry just m.oved no tv and was relying on computers. 5 days of no computer?

(I use two spaces in the code box so you will be sure to see where 1 space goes.)

Reboot and test. If it still doesn't work:

1. Click "Start," click "Control Panel," click "Network and Internet Connections," and then click "Network Connections." 2. Right-click the network connection that you want to configure (the one you use to connect to the Internet), and then click Properties. 3. On the General tab (for a local area connection), or the Networking tab (for all other connections), click "Internet Protocol (TCP/IP)", and then click "Properties."

4. Click "Use the following DNS server addresses," and then type 8.8.8.8 in the Preferred DNS server and 4.2.2.1 in the Alternate DNS server boxes.

5. Click "OK"

Reboot and test. If it still doesn't work:

(Start) Right click on My Computer, select Manage then Device Manager. Find the Network Adapters and click on the + in front to open up the sub entries. Right click on each sun-entry under Network Adapters and Uninstall. (Doesn't hurt to write down the names in case you need to download the drivers from the PC Maker's website. Normally you don't but with malware you never know.) Reboot and test. If it still doesn't work:

Reboot and when you see the maker's logo, hear a beep or it talks about F8, start tapping the F8 key slowly. Keep tapping until the Safe Mode Menu appears and choose Safe Mode with Networking. Login with your usual login.

islandcat

Posted 05 November 2013 - 04:11 PM

islandcat

Member

Topic Starter

Member

239 posts

I followed every step all the way. No change. I can get home page up and read.articles on it but that's as far as I go. Desktop says internet explorer cannot display webpage. That's yahoo. Laptop uses google and that one tells.me web page.not available. Thinking about loading all up and driving over it all with my car.