SignaPay Location and Ownership

SignaPay’s corporate headquarters is located at 4100 W. Royal Lane, Suite 150, Irving, Texas 75063, and the company is a registered ISO of Citizens Bank. Providence, Rhode Island, Wells Fargo Bank, N.A., of Concord, California, Esquire Bank of Garden City, New York., and the Canadian branch of U.S. Bank National Association and Elavon. John Martillo is listed as the founder and CEO of SignaPay.

SignaPay Statement Analyzer

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SignaPay Pricing

All of these contracts include a 3-year agreement that automatically renews for at least one year. The agreements through First Data and Priority Payment Systems include a $495termination fee, while the TSYS agreement does not explicitly list a termination fee. The First Data agreement charges an annual fee of $99, an annual PCI compliance fee of $99, and anIRS reporting fee of$2.95 per month. The Priority Payment Systems agreement charges a $25monthly minimum, an annual fee of $89, and an IRS reporting fee of $2.95 per month.

The TSYS agreement only lists a monthly PCI compliance fee of $6 and an IRS reporting fee of $2.95 per month. Due to the company’s use of independent resellers, it is possible that some of these terms will vary depending on the agent setting up the account and the merchant’s business type, size, and time in business.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, SignaPay also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. However, pricing on either of those services is not disclosed. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

Cash Discount Program

SignaPay has launched a service called PayLo that allows merchants to offer a discount to customers that pay with cash—or, to put it another way, surcharge customers who pay with cards. These surcharges are meant to offset traditional per-transaction fees, theoretically saving a large amount of money for participating merchants. This program comes along at a time when many other processors are beginning to experiment with similar services, so we have yet to see how it actually pans out for participating merchants.

Company Contract Terms

Overall, the company’s terms are slightly less competitive than industry averages and aren’t favorable when compared with the cheapest merchant accounts. We therefore award SignaPay a “C” in this section.

Response from SignaPay

Are you a representative of SignaPay? Add your voice to this section for free!

SignaPay Complaints & Customer Reviews

Key Points

Total Online Complaints

15+

Live Customer Support

Yes

Most Common Complaint

Hidden Fees

Low Complaint Total

We have found over 15 negative SignaPay reviews in the comment section below, some of which accuse the company of being a ripoff or a scam. These complaints have been posted with regularity over the past few years, which indicates average performance for the company in this category. None of these complaints have received a public response from a company representative. Nearly all complainants mention hidden or excessive fees charged by SignaPay.

SignaPay Lawsuits

In November of 2015, SignaPay was sued by Priority Payment Systems for copyright infringement. In the matter of Priority Payment Systems, LLC v. SignaPay, Ltd. alleges that the company misappropriated trade secrets after accessing confidential data from the plaintiff’s merchant management systems. Priority Payment Systems asserts that SignaPay used its proprietary information to create their own version of the software.

SignaPay Customer Support Options

Despite SignaPay’s low complaint total, the consistent complaint rate in the last couple years and the content of the complaints has lowered its grade to an “B” in this category. The company’s website lists several dedicated support phone numbers, but it’s likely that merchants receive phone support from one of SignaPay’s backend processors. SignaPay’s support options, therefore, do not qualify it as a top-rated payment processor for customer service at this time.

Response from SignaPay

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SignaPay BBB Rating Summary

Key Points - BBB

Product & Service Complaints

3

Billing & Collection Complaints

6

Advertising & Sales Complaints

2

Guarantee & Warranty Complaints

0

Delivery Complaints

0

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

Under 5 Complaints

As of this update, the Better Business Bureau maintains two profiles for SignaPay. The page for the company’s Irving, Texas, headquarters shows an “A+” rating and accreditation since 2008, while the page for the company’s Minnesota location shows accreditation since 2012 and awards the company an “A+” rating. For the sake of simplicity, we will combine the figures found in both profiles. SignaPay is showing a total of 11 complaints, with 3 due to a product or service issues, 6 related to billing or collection issues, and 2 due to problems with the company’s advertising or sales. Signapay has successfully resolved 5 complaints, while the remaining 6 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant.

What Merchants Say

In addition to the 4 complaints filed on SignaPay’s BBB profile, the company has also received 3 informal reviews. All 3 reviews are negative. The latest review is from a merchant who describes being charged after canceling and account:

I INFORMED SIGNAPAY ALMOST 3 MONTHS AGO i WAS NOT GOING TO RENEW OUR CONTRACT. HERE THEY ARE AFTER THEY DECIDED TO RENEW IT WITHOUT MY CONSENT AND ARE CHARGING ME STILL. VERY UNSCRUPULOUS COMPANY.

Signapay issued a response to this review:

We called Chris after reading this review and we worked with him in regards to his account with SignaPay. He never filled out the required cancellation form to close out his account, which was the issue. However, we informed him that we are willing to let him out of his contract in May of 2019 and Chris was pleased with our response and decision.

To the company’s credit, the issue behind this review was addressed and resolved. However, to avoid a situation like this, merchants should understand what steps to take to cancel their accounts without incurring such costs.

An “A” Rating Overall

Given the company’s relatively low complaint total, resolution ratio, and attentiveness to complaints and reviews filed against it, we agree with the BBB rating of an “A.”

Response from SignaPay

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers

Yes

Advertises Deceptive Rates

No

Discloses All Important Terms

Yes

Third-Party Resellers

SignaPay appears to utilize independent resellers to market its services. This practice can often result in an elevated complaint rate for a company, as it is difficult for any business to monitor the conduct of independent sales entities. In the case of SignaPay, we are able to locate a handful of recent SignaPay complaints describing misrepresentation of terms and fees by sales representatives. Complainants claim to not have been informed about the company’s cancellation fee, PCI compliance fees, and downgrade fees before signing up. If you, too, suspect that SignaPay is charging you undisclosed fees, we recommend seeking a free third-party statement audit.

Public Disclosure

As of this review, SignaPay’s merchant application is available for download on the company’s website (available in the section above). We advise all merchants to bear in mind that this “application” appears to be, for all intents and purposes, a binding contract that the company will enforce. It is fairly standard for companies to present contracts as “applications” in the credit card processing industry, but rarely is such a document freely available for review. Merchants are encouraged to look this application over and take note of where some fees appear to be disclosed and where others are actually listed. This may prove helpful when reviewing other contracts or applications.

Response from SignaPay

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SignaPay Marketing Example

Our Opinion of SignaPay

A Decent Credit Card Processor

SignaPay rates as a slightly better-than-average merchant services provider according to our rating system. The company’s contract terms are fairly average for the industry, but SignaPay’s low complaint rate indicates that the company may offer better-than-average customer service. Even when working with highly rated providers, merchants are encouraged to carefully research all contract terms before signing and to compare the company’s pricing to the top overall merchant account providers.

About Phillip Parker

Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing

I'm a former credit card processing sales director who left the industry to start my own a small business. From the time that I starting working in the merchant services industry to when I left to write about it, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this insider knowledge to myself, so built this website to help small business owners research which service providers to use and how to save money on rates and fees. I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers here. I can help you save money with your current merchant account or help you find a new one. Message me here to get started.

Get started right away! I've help businesses save $1,156,834 this year alone! Submit a recent statement and I'll take a look at it for free.

24ReviewsLeave Your Review for SignaPay Below

Very dishonest company! claims contract states auto renew with 90 day notice…but it doesn’t, no disclosure written or verbal, no addendum but when you try to cancel they tell you that you need to pay $495.00! closed my bank account and reported to the Attorney General

Make sure if you are going to cancel with this company do it asap, in writing. Then beware, they will bill you again for the next month, then when you call to complain they will say that you also owe for the next month as they always bill at the end of the month for the previous month, even though they stated it will be cancelled and done… They will make you JUMP through a bunch of hoops if you have a charge back. Honestly if you want great service with low monthly merchant fees go with Square, where they actually have your back vs. Singapay lands in your wallet and holds on! I do not recommend them!

Holding 43,000.00 hostage because I wouldnt sign a contract letting them take 10% of my companies funds. Now Know manager or supervisor will contact me and they are telling me to refund 100s of retail orders and to rebill them elsewhere. I would never trust this company to process your charges. Very sketchy and hard to get ahold of. Kim, Geraldine etc.. they just run you in circles.

Our gym switched over to SignaPay from Heartland about 9 months ago, and we can’t say enough about how pleased we have been with this credit card processor! It is very accurate, easy to use, has great customer service, and saves us A LOT of money each month! We let all of our fellow business owners know about SignaPay based on the fact that we have had such great success with it. Just called the support line today and talked with Mason. As always, he quickly and efficiently talked me through my question and walked me through the process on our terminal. ThankYou Deanne Furan, Account Executive for thoroughly explaining the SignaPay system and taking care of all initial steps to get our business on board! -Crosslake Fitness Gym, Crosslake, MN

I’ve never even owned a business or have dealings with the signa pay company and they or someone from their company took almost 100.00 off my card???? Idk why or who did it.. anyone else ever had this happen?

Also please note, the company insists we pay $495.00 to cancel the service. Adding all the additional fees incurred over the year makes our earnings on merchandise sales a loss of $149.00. Complete scam and representatives who could care less.

Very small non-profit organization, hosting one seasonal event per year sucked in by unethical Signapay representative on false information and blatant lies. Monthly fees, annual fees extorted while promising none. Undisclosed annual “compliance fees” of $119 as well. Because of all their fees, this non-profit org received less than half the revenue we actually earned on merchandise sales for 2017. Signapay representatives and authorities needs to be made accountable. Never do business with Signapay!

Don’t never ever do business with Signapay, they will rape you off. I joined the may business owners to expose the unethical behavior of Signapay. They have a system that they claimed will save you money which is not true but rather drive customer away from your business. In the month of February, 2017, a sale representative arrived at my store explaining to me that they could save my business with thousands of dollars. The representative mentioned that the burden of paying a fees of 3.95% on every sale would be passed over to the customers. However, no customer is willing to pay that amount of fees in addition to local tax. Therefore, Signapay service drove all my card customers away. Despite no sale, they were still removing $30.00 from my account every month. I complained about the problem but nobody could help. What bless me is I did not terminate my old service. I am still using my old service up to present while I was trying Signapay service. After all efforts fail, I returned their equipment and they went to my bank account and withdrew $495.00. They also took away annual fees of $119, when they earlier told me that there was no annual fees. They later told me that the amount was compliance fees. These were hidden fees that were not disclosed. They make you to sign the documents without given you the opportunity to read through. Signapay authorities needs to be taken to task.
Don’t ever never do business with Signapay! They will rape you off!

SignaPay’s PCI compliance is actually $119 annually and is run through Control Scan. Many times, Reps do their best to rush through the “application” in order to not have merchants notice certain parts of the contract. Also, having e-merchant accounts requires a completely separate application from a primary account, thus causing multiple fees for each account.

There are multiple SignaPay offices, but they operate semi-separated from the main location in TX. This leads to many issues with merchants having different stories, because they’re all from different locations and management. Should you have an issue with one office and contact the main one, you get sent right back to where you started.

Signapay =very deceptive sales practice. First my machine has $50 monthly fee,never disclosed in telephone conversations with Brett West. 2nd Brett West told me nothing could proceed with out signed letter from my bank…3 days later before I took possession of a letter from my bank the machine arrived. 3rd With no activation on my end of the machine they started drawing money from my account the same day the machine that couldn’t be shipped according to Brett West, arrived. 4th Started using machine after i spoke with Brett about $50 fee to give them a chance to explain. used machine for 6 days NO FUNDS DEPOSITED. 5th call 7/25/17 called to check my money. first person told me the funds were sent….2nd person said funds on hold because of new policy…3rd person (Brett West) told me there was no new policy and the 2nd person was a liar that i am under investigation or my clients are….refuses to give me a supervisor tells me he is 2nd in the company to only the CEO and asks me (Do i think the CEO wants to talk to me ?)….back to 2nd person goes on to defend the person who flatly called her a liar…she also tells me she has NO supervisor ….hang up …. back to Brett who now wants to tell me how I should mange my funds better…thanks brett…..2 hours later ….NONE OF THEM WERE RIGHT….They need a bank letter the one Brett West illegally moved forward with out…. TOOK MONEY OUT without the letter ….but CANT GIVE ME MY OWN MONEY because of no letter of verification….does this make since ….I think my next letter is going to the AG>this company is full of liars and criminals…..never had verification from bank but still STEALS the $50…never again and i will spread this message till my last day in business.

Merchant service was unacceptable leaving my seasonable business unable to accept cards for several days.Chargeback policy is totally unacceptable.Any person files a chargeback type claim and the vendor is charged a service fee regardless of outcome?Ridiculous.

Used this company for a few years and had no luck getting reaching agents or anyone to help me when needed. Any transaction made through my machine would take at least three business days to appear in my bank account which when running thousand dollar plus transactions per day has created complicated problems with my bank account. I called to cancel and they took out 495 dollars from my account which was never explained to me when I first started using the company or when I called to get a cancellation notice faxed to me. To make it worse they don’t send you a bill they just take it of your account without any notice. Do not use this company. They don’t see you as a valued customer. They see you as a number and are never there to help you with any questions when you need them. All they say is, well sir I’m truly sorry .. lol what a joke!!!!

Stay away from SignaPay! After reading the above comments, I realize that they are pulling the same unethical tricks on everyone, not just me. I have been with them since 2011. I decided to cancel at the end of my three year contract in May of 2016. When I called to cancel, I was informed that because I had not canceled 90 days prior, I was automatically renewed with another one year contract until 2017, and facing a $495 fee if I terminated before that one year was up. I also agree that their fees are indecipherable and never-ending.
They have smooth talkers who make it sound like they are genuinely on your side, but look out!

I have had the very same experience with this company as many others have had. I signed up for a three year contract. Fees jumped from a few dollars a month to almost $100.00, got a fee for $100 in June of 2015 thought it was my renewal fee, here to find out it was a PCI compliance fee but was not told that on the phone, asked for a cancellation form, they sent it to me and when I tried to cancel hit me with a $495.00 fee anyway when I only had two months left on my contract. Same thing as other comments because I did not cancel within the correct period of time. Good luck getting away from this company without getting hit with the $495 fee. This company took over $2600 from me over 3 years and I only processed one small transaction with them. Reported them to the BBB and all they did was lie in their response to them. I have asked the company for copies of my bills and documents last August and still no response. STAY AWAY FAR AWAY UNLESS YOU ARE MADE OF MONEY.

We are being charged the $495 cancellation fee even though we have been with the company for several years. They required us to renew the contract because we re-incorporated and needed to change our FEIN. No new equipment, No address changes…essentially the same company. Our sales associate assured us that it was just a formality to change the Fed ID number. Now that we want to change due to unacceptable support when their servers go down in the middle of our busy time, they are unrelenting on this fee. I would not recommend this company at all! Researching the ratings on this company now, it looks like we are not the only one, so this is apparently corporate policy. Unacceptable.

Very disappointed with this company. They have made several mistakes. You can never get a CSR that has a clue what they are doing. Start right in by asking for the supervisor. The compliance paper that you have to file take forever and if you do not do it, you are charged. The compliance paperwork is not geared for the small business. You probably will not have a clue what it is even talking about. Overall….I would not recommend them at all!

SignaPay’s customer service is sub par. None of their employees from the bottom of the chain of command all the way to the top responds to customers in a timely manner. The customer has to constantly stay on top of them to follow up. Choose a different company! This one is the worst !!!! All their employees are slackers!!

I had Signapay since 2010. Last year I contacted them to cancel my service because I don’t use it. The nice woman told me that my contract is up April 26 of 2015. If I cancel before then I would pay an early termination fee of $495. I said ok, I will call the end of April. May 1st I called and canceled. I was then charged $495. They said I didn’t give a 90 day notice. She didn’t tell me 8 months previous to start the cancellation process for April of 2015. When I called and canceled Todd didn’t say you will be charged $495 for not giving 90 days notice. Do not use this company. Their policy states to give 90 days notice, which they could have done 8 months ago or when I called and canceled he could have stated you need to give 90 days. Whichever! I have been paying for 8 months- didn’t use it then still get charged the $495.

If I knew then what I know today, I would be a much smarter person. As stated by those above me….SIGNA PAY is NOT a good company. Hidden fees that just keep on coming without notice. I am strongly debating on paying the $495.00 fee just to get away from them. If you do not answer their 3 questions by June 1 then you will be charged $20 per month for non compliance on top of an annual $100 fee for pci compliance…rofl. They get you coming and going. Filing complaints with the BBB is worthless. They have no actual power. Oh…and read the very FINE print on your contract. Setup fee’s become monthly fees….they totally misrepresent every aspect of what they do. Good luck!

SignaPay is not a good credit card processing company. Fees on top of fees! $160 to be PCI compliant, only 3 questions are asked verbally and I’m compliant! Deceived into a contract longer than requested. Annual fee of $89 charged regardless of only 2 months left on the contract! Get it in writing! But they are going to charge you whatever they want…. good luck!

I ended my contract with Signapay, paid the $495.00 early termination fee, returned my machine to them and they had someone contact me to allow them to try and beat the rate of my new process company. What they failed to tell me is that they would keep my account open and charge me monthly fees and that my yearly fee was coming due. They took $179.00 out of my account and when I complained they said they told me my account would remain open, when I explained that they neglected to tell me that I would incur charges they said they can close the account on the date I complained but would owe the $179.00. I filed a complain with BBB, they replied on July 17, 2014 that they would refund the monies, to date that has not happened. I would not recommend this business.

Please do not use profanity or ALL CAPITAL LETTERS in your review. Reviews must provide a detailed account of your experience. By submitting a review or comment to CPO, you are agreeing to our Comment Policy.

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About The Author

Phillip Parker is a former merchant services agent who now spends his time reviewing merchant account providers and writing articles about credit card processing to help small business owners find the right services for their needs.

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