This company is committed to provide smart, ergonomic desks, workstations and related accessories to improve workplace well-being, flexibility and productivity in commercial, SME, home office settings.

They have an exciting new opportunity for a self-motivated individual to have a hands-on role covering all aspects of sales, customer services and administration.

You will assist the company by serving the needs of their current customer segments, respond to new sales from online or direct enquiries, and to research and develop relevant databases and new opportunities.

Principal duties and responsibilities:

- Receive inbound customer sales enquiries and provide quotations, product and service information, support and pricing details in response and promoting the benefits and values of the company.
- Able to plan and achieve sales targets set and follow agreed procedures.
- Undertake agreed telemarketing and eMail sales campaigns
- Process sales orders, whether from online or direct contacts and arrange the dispatch and administration of products and services sold.
- Identify sales ready leads.
- Develop sales via regular phone and email contact and maintain targets.
- Develop and research databases and maintain them on their systems.
- Receive and manage and resolve customer concerns, order process and account enquiries and complaints should they arise.
- Provision of additional support and duties to the business as needed.

Key Skills and experience:

- Experience in a sales or customer services office environment
- Excellent communication skills both verbal and written.
- At ease on the phone and face to face.
- IT literate (company uses: Mac, MS Office, Worksetc CRM, QuickBooks, Mail Chimp)
- Self-motivated, well organised and able to work on own initiative
- A good team player and able to relate across departments
- A good administrator, giving attention to detail and ability to work to deadlines.

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