Accepted payment methods

KS® Asmara Hookah unites tradition and modernity with its unique design. The modern design of the stem and the color combination are in contrast to the ornaments on the charcoal plate as well as the typical two stripes on the glass of each traditional hookah.

Base, connectors, and charcoal plates are made of black high quality aluminum, with the stem itself being coloured. The stem and the glass are connected with a seal like tradition Shishas.

The KS® Asmara Hookah comes as a complete package, which includes a matching soft-touch silicone hose with aluminum mouthpiece, as well as a tobacco head and tongs.

DELIVERY

We are 100% online. All orders placed before 12pm AEST during Monday to Friday (excluding public holidays) will be packed, processed and despatched on the same day. Any orders placed after 12pm AEST will be packed and shipped on the next business day. Should the item be a preorder we will contact you with an expected delivery date, or once the item is in stock and ready for shipment. Note that Courier (big Shishas or orders) deadlines might be a bit earlier depending on their schedule/day.

Pickups (Gold Coast) can be arranged by selecting "cash on pickup" on checkout. Note that we are an online business only, we ship from a local warehouse and do not have a showroom for you to come and browse.

Free regular shipping for accessory orders over $80, however most Shishas have a fixed shipping cost added to them because of size/weight (and extremely expensive postage prices).

Please note that some far/remote destinations and most of WA/TAS/NT might need a small postage surcharge even after order has been placed. This is due to the fact that postage can be up to $110 for some Shishas to certain locations (mostly remote NT, WA, TAS). Alternatively, we can cancel your order for a full refund.

All parcels are sent via Australia Post, or Couriers Please for bigger/valuable orders and most Shishas. Delivery times vary depending on location (normally 2-7 business days on average depending on location). Local pick-up (by appointment) is also possible. Express Post (normally 1-2 days to capital cities) is available for orders under 5Kg, excluding big Shishas as shipping fees are too high. See estimated transit times for Australia Post (Regular) and Couriers Please below. Note that Express Post is not always guaranteed faster as it depends on your location and how close you are to the CBD of the city. We will do our best to get a refund for the Express surcharge should Australia Post not deliver on time within the terms of the Express Post Guarantee (Click hereto check if your postcode qualifies).

Australia Post

LOCATION

BUSINESS DAYS

LOCATION

BUSINESS DAYS

Brisbane/GC

1-2

Other QLD

2-4

Newcastle/Sydney

2-3

Other NSW

3-6

Canberra

2-3

Other ACT

3-6

Melbourne

3-4

Other VIC

4-7

Adelaide

4-5

Other SA

5-10

Darwin

6-8

Other NT

6-10

Hobart

6-8

Other TAS

7-10

Perth

6-8

Other WA

7-10

Couriers Please

LOCATION

BUSINESS DAYS

LOCATION

BUSINESS DAYS

Brisbane/GC

1

Other QLD

2-4

Newcastle/Sydney

1-3

Other NSW

2-6

Canberra

1-3

Other ACT

2-6

Melbourne

3-4

Other VIC

4-7

Adelaide

3-4

Other SA

5-10

Darwin

5-8

Other NT

6-10

Hobart

5-8

Other TAS

7-10

Perth

6-8

Other WA

7-10

We are not responsible for any postage delays once the order has been handed over to the postal organisation for transport. Any delays are out of our control once the item has been handed over to Australia Post (or Couriers Please). Transit times are strictly estimates/averages and we cannot promise that your item will arrive within that specified timeframe.

To ensure a safe delivery, all parcels will require a signature on delivery. It may be worthwhile to consider specifying a delivery address where you will be present. If no one is present to sign for the delivery, a collection card will be left in your post box explaining how to pick up your parcel, or arrange redelivery (Couriers Please only). Please note that we cannot be held responsible for any lost/stolen parcels if you choose the Couriers Please "leave at premises unattended" redelivery option, as this voids any insurance. Make sure to request the standard signed-for redelivery option at all times.

We will provide you with a link to track your package online through Australia Post/Couriers Please.

Pre-order deposits, where and if applicable, are non-refundable, especially for made-to-order or special order items. All pre-order dates are estimates and delays in delivery can occasionally happen for multiple reasons, e.g. customs hold-up, overseas carrier issues, local carrier delays. We will always keep you updated on the status of you order.

RETURNS

Returns

World of Shisha aims to provide you with confidence in our products and we have fine-combed our return policy to ensure a happy experience when shopping with us. If you are not satisfied with your product or changed your mind, please return your unused and original packaged items within 14 days of receipt.

THERE’S A PROBLEM WITH MY ITEM OR I HAVE CHANGED MY MIND

If you have changed your mind and want to return the item or items please contact us and send the item(s) back to us within 14 days of receipt. Once we've received the item and our returns team confirms everything checks out OK, you will receive an account credit which can be used to purchase a replacement item.

In the case that you are returning a product because it arrived damaged/faulty, please let us know within 48 hours of receiving it and we will arrange an account credit, or an exchange if feasible. Please note, even if not stated for every product, slight imperfections such as bubbles in vase, or similar small marks are absolutely normal with any of these handmade products, especially with traditional models. Note, that in some cases compensation for the item will have to be paid directly by Australia Post due to their policies. This is the case for high value items, when the damage can clearly be proven to be Australia Post's fault. The receiver of the parcel then has to present the damaged item (including packaging) to their local Australia Post office and fill out a form. After examination the refund will be given directly to them. Read more about this policy on https://auspost.com.au/receiving/missing-damaged-or-delayed-items/compensation.

WHAT NEXT?

Email us to arrange and discuss your return FIRST, and then return to the following address:

World of Shisha

PO BOX 59

Chevron Island, QLD 4217

RETURN POSTAGE

World of Shisha™ cannot be held liable for the cost of postage for returns, nor any items lost/damaged during return postage. To ensure your returned item(s) arrive safely, please use registered post and add insurance.

Please Note: The item(s) you are returning must include any original packaging and must not have been used, opened, or assembled. Upon receipt of the goods, refunds can take up to three days to process. World of Shisha™ can not credit any inititial cost of postage or cost of return postage (unless goods received are faulty and return postage approved by us).