Tag: Customer Service

The world is seeing rapid change triggered by the fast advancements in technology which also transform passive consumers into active participants. Many companies are no longer investing in creating products...

Here at Nimble, we are constantly brainstorming new ideas to improve our customer’s experience with us. We understand that today’s customer needs instant gratification. They need their concerns addressed quickly...

Thanks to Jon Ferrara of Nimble for sharing an article that pointed to this interesting infographic from Sage in the UK (software for business). I couldn’t agree more with their supposition: “Improve customer service,...

Headlines and articles on the topic of Customer Experience are everywhere – and for good reason. In their 2014 Quarterly Digital Intelligence Briefing, eConsultancy declared that "customer experience is the...