Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

In October goods were purchased on Autographs America but they never arrived in Australia. We have sent several emails asking them to follow up our missing goods but never received any response.

Out of frustration, we sent a bogus inquiry about some album covers and not surprisingly received a response immediately. When I replied to that email about our 'lost' goods, again, there was response. This has taken place over a 3 month period.

Not only have we paid for goods that we have never received, it appears that the goods may have been fakes anyway.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.