BT Openreach Contact Number | 0843 504 3178

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0843 504 3178

About BT OpenReach

BT OpenReach is a UK company that is responsible to connecting homes and businesses to local telephone exchanges. Our business to business customers are the 537 communication providers that depend on our services to deliver on their behalf the internet, telephone and TV packages that their customers buy from them. In other terms, BT OpenReach is responsible for the set up, repair and maintenance of all the services that you have bought from your service provider.

Problem with Phone or Broadband

In case you are facing any difficulties with your phone or broadband setting up or installation process you have to call your personal service provider i.e. EE, O2, Orange, Sky etc. Firstly, they will contact us on your behalf and discuss the problem with us. Then, you will receive a call from our engineer to chat about what the problem is and would be the most convenient time for you he/she to come and fix it.

Engineer Visits

On the date your appointment is taking place you will receive a call from our engineer to inform you about the estimate time of arrival, talk you through the whole process of installation and agree with you where is the most convenient place for you he/she to put his equipment. The engineer will also speak with you about the various wiring options and anything else relevant to your query.

Once our engineer is finished with your installation or repair work, he/she will check is everything is working properly and clean up before he/she leave.