Camtasia 9 Freezes

Hello, I am using Camtasia 9 (Windows 10). While working on a project, most of the time Camtasia freezes. When this happens I exit the program and reopen it. This problem existed in Camtasia 8 as well.

What solutions do would you recommend to eliminate this ongoing annoyance?

This is clearly not a normal situation. The first thing to do is to review the resources of the WIN 10 platform that Camtasia 9 is given to work with. Has it always done this or is this a recent development? Can you tell us how much memory the PC has? How much free space on the hard drive? Others will likely follow with more specific questions for this behavior.

You could try a repair install of Camtasia. It's the same thing as a reinstall without resetting everything and it won't change all of your preferences.

Then there's always tech support. They can drill down and look at your system , things way above my head.Theres a long file containing technical information about your computer, installed codecs, information about Camtasia, etc. and so forth. they may need you to send them that info.Maybe not?

Their good at what they do and it's free.

They dug in and solved an
elusive problem I was having with SnagIt, another TechSmith program.

It
took a few days and several tech guys worked at it. They didn't give up until it was solved.

Sorry for the trouble. That definitely does not sound like normal behavior.

If you're on an early version of 9, there was an intermittent hang bug that was fixed in version 9.0.3. We generally recommend the latest version, 9.1.2 as of today, as this will have all the accumulated features and fixes since 9.0.0. This is a free update for anyone with 9.x. You can use Help > Check for updates... to get to the latest version.

If you're on the latest version and still having trouble, please contact our TechSupport staff. That's the best way for us to help you and get to the root of the problem.