Frequently asked questions

Failed to send the e-mail notification.

Like alot of other people, I get this error.
I filled in everything correcty like it's supposed.
E-mail address, From, Outging mail server (SMTP), Port.
I don't use any form of authentication, it's not needed on my mail server.
But still somehow I get an error related to authentication..

This limitation (unauthenticated email account) exists in many of Acronis's products. The only work around is to use a different email account that requires authentication. I have my customers use a GMail account, and set up forwarding in GMail using filters to only forward the Acronis messages to their primary email account.