To
make sure you get this in a timely manner, a couple of
things to keep in mind:

Don't change the subject line:
We do this because we use searches
to catch these emails. We get
literally hundred of emails daily.
If you want the pdf and have a
question, don't change the subject
line or we'll might never catch it
for months. I'm sure your
subject line is cuter than ours, but
it might get lost. Trust me.
:-)

I
travel a lot. We don't promise
this instantaneously. I wish
we could. So sometimes these
go out real quick, and sometimes it
can take a few days....and that's
when the subject line is left
intact.