Service Request

How to Request Service:

To request a cost estimate, purchase new furniture and carpeting, get started on a renovation project or request any other service, simply log into WORQS to submit your request. WORQS stands for Work Order Request and Query System web site. Anyone with a university appointment and high-assurance EID can access WORQS.

There are different WORQS requests. These two forms are the ones you need in order to request services from Project Management and Construction Services (PMCS).

Only a WORQS Request Coordinator (WRC) may submit these requests because some forms require an account number. If you are interested in becoming a WRC, please send an inquiry by email to the Business Applications support team. For assistance with your current request, please call the Facilities Service Center at 512-471-2020.

How to Check the Status of a Project:

To check the status of a project, log in to WORQS and view your "Requestor Profile" page. After you submit a request, it takes about one week for your project to post in WORQS.

PMCS Service Cost Recovery

The department has established a Major Renovation Project Service Center that will use a cost recovery model to fund the operational and
maintenance expenses for management of projects between $4 million and $10 million. Read more about the Service Cost Recovery Initiative.

Questions?

If you have any questions about submitting a service request, checking the status of a project, or service cost, contact: