Customer Supply Chain Analyst

Company: Campbell Soup
Location: Camden
Posted on: August 18, 2019

Job Description:

Imagine...working for a company that knows that its people are the
key to its success in the marketplace. A company in which achieving
extraordinary results and having a stimulating work experience are
part of the same process. We cultivate and embrace a diverse
employee population. We recognize that people with diverse
backgrounds, experiences and perspectives fuel our growth and
enrich our global culture. We are looking for an individual who
enjoys working in a fast-paced, team oriented environment, likes to
be challenged, and values the opportunity to make a difference. Job
Description Customer Supply Chain Analyst General Summary:
Responsible for providing excellent customer service and
maintaining strong professional relationships with assigned
customers and Sales Teams. Perform a broad variety of customer and
order service duties relative to the entry and post entry service
for all types of orders. Professionally and promptly resolve
customer questions and problems by thoroughly researching issues,
identifying root causes and offering solutions. Demonstrate sound
business judgement by knowing how to prioritize critical tasks
during very busy demand patterns. Responsible for performing a
variety of accounts receivable duties including the resolution of
customer deductions pertaining to sales/shipment allowances.
Collaborate with other departments as necessary to process orders:
secure appointments, clarify transportation requirements, track
display pallets or DSD orders. Keep management well informed of
activities and significant problems, and provides support to area
staff as needed. Primary Responsibilities: - Primary responsibility
is to manage the order life cycle from creation through delivery to
ensure accurate pricing, terms of sales, lead-times, special pack
requirement and inventory availability. Build and maintain accurate
account profiles. - Work with Customer Supply Chain Manager and
Sales management to analyze, evaluate, and solve for opportunities
to improve key service metrics such as Incentive Pricing, Order
fill, On time delivery, Invoice accuracy, case fill, etc. -
Communicate with customers by tracking orders and shipments,
trouble shooting and responding to all other questions, inquires
and complaints in a timely fashion. Meet service level expectations
as defined by the customer and sales team. - Coordinate with Sales,
Manufacturing and Distribution to resolve service issues and other
order discrepancies which could negatively impact the customer or
Campbell's. - Provide back up support to other members of the
Customer Service Team and perform miscellaneous duties as required.
Required to track key metrics for annual performance review. Job
Complexity: - The job complexity is related to the customers
assigned to this position. It is based upon a variety of factors
including: number of orders, buyers, distribution centers and the
complexity of the customer account. The order entry method is
mainly EDI, with the possibility of non-complex CRP accounts. -
With guidance from Customer Supply Chain Manager, analyze and
evaluate alternative solutions to respond to internal and external
customer requests related to lead time exceptions, special events /
ads, late-delivery notifications, pricing promotion problems,
deductions, merchandise return requests, account consolidations,
allocation restrictions and product availability within department
and Corporate guidelines. - Clear verbal and written communication
to explain issues and propose solutions to customers, sales teams
or managers. - Monitor weekly/monthly on time delivery performance.
Research root causes for reliability failures and support the CLM
in developing corrective action plans with cross functional supply
chain counterparts including Transportation, Transplace and
Warehousing - Maintain monthly supply chain scorecard, with
collaboration from Customer Supply Chain Manager to monitor service
performance, Customer program compliance, on time delivery. -
Elevate to the SCM cost savings opportunities around case pick,
full pallet ordering and internal network optimizations - Owns and
manages customer specific service metrics and provides proactive
communication and action plans to mitigate service risk Minimum
Requirements: - Bachelors Degree required with a discipline in
Supply Chain preferred. - Minimum 1-2 years previous experience in
a Customer Service with emphasis on Order Management,
Transportation and experience working with cross-functional
business units in a high-volume consumer products environment
preferred. - Demonstrated ability to quickly learn new system (e.g.
SAP, Microstrategy, etc.). - Microsoft Office skills. Proficient in
Excel and capable of manipulating data for insights - Demonstrated
experience working cross-functionally and managing multiple
priorities desired. - Demonstrated ability to look at problems or
projects from the perspective of the customers, competitors,
coworkers and managers. - Prior experience with e-commerce
customers a plus Working Conditions: - Normal office environment -
Office environment is very busy during September through February
and at all fiscal quarter closes (OCT, JAN, APR, JUL). Physical
presence in the office is required during key periods. - Some
holiday and weekend coverage required throughout the year The
Company is committed to providing equal opportunity for employees
and applicants in all aspects of the employment relationship,
without regard to race, color, sex, sexual orientation, gender
identity, national origin, citizenship, marital status, veteran
status, disability, age, religion or any other classification
protected by law. In that regard, U.S. applicants and employees are
protected from discrimination based on certain categories protected
by Federal law. Click here for additional information.

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