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We need an urgent upgrade. VPS786 needs to go up to the Enterprise package, but maintaining our 256Mb extra RAM, so 768MB total. We raised ticket ETL-39271 and was told to email Billing; we emailed Billing yesterday and have had no response. We go live tomorrow and need this today - please respond!

The thing is; ticket ETL-39271 is still with our support department so our billing department isn't aware of your request. I will re-open ticket HDC-43619 for you and I'll make sure the upgrade gets taken care of immediately.