ImageWare Systems (IWS) offers the following downloads and technical documents to assist you in using EPI Suite. For additional support, including the EPI Suite installer for for Windows Vista, 7, and 8, please contact sales@iwsinc.com for an EPI Channel Partner.

EPI Suite® Compatibility Update

IWS is pleased to announce that EPI Suite 6.3.030 has successfully completed platform compatibility testing on 32 and 64 bit systems for Windows XP, Vista, and 7 as well Windows 8 (64-bit only). Windows XP users will continue to use the off-the-shelf version of EPI Suite while Vista, 7 and 8 users require the new installation package from their vendor. Please note that EPI Suite must be installed with the default Local Windows Administrator account. Below is a link to download the latest EPI Suite Installation Instructions. This document outlines the necessary downloads and actions required to successfully install EPI Suite across all operating systems. EPI Suite® Installation Instructions (56KB) EPI Suite customer support for EPI Suite 6 continues to be provided by our Channel Partners. Please contact the company that EPI Suite was purchased from for further information.

EPI Suite® Plug-ins Important Notice About Activating EPI Licenses: For Windows XP, Vista and 7 operating systems, all activating and revoking of EPI Builder, Designer, and Plug-in licenses must be performed with the built-in Local Windows Administrator account. This account is often disabled on installation of Windows. Please activate this account in Control Panel before attempting to authorize an EPI license. A reminder that any EPI license must be revoked before moving PC’s or formatting any hard drives. Please contact IWS Support for further details. Please note that EPI Plug-ins need to be both installed and authorized on your PC. Please contact your vendor or Channel Partner to obtain a plug-in serial number.