About Us Home Page
In 2018, Central Florida was ranked first in the nation for job growth, according to the U.S. Department of Labor. Additionally, Forbes magazine ranked the metro Orlando region No. 1 to invest in a home with an estimated 84,000 building permits issued in Orange County valued at $2.3 billion. Orange County also earned the highest AAA credit rating from Moody's Investors Service, recognizing its fiscal reliability and continued quality-of-life enhancements.

Help Us Stop Fraud

Learn to recognize fraud and how to avoid becoming a victim. We're on your side to provide the information you need and protection you deserve.

First Talk to the
Manager

Go back to the location that you’ve done business with. Many businesses are eager to solve complaints and keep customers happy. Personally contact the manager, owner, or main office in an attempt to resolve the issue.

What to Expect From Us

Upon receipt of your complaint it will be assigned to an investigator for review and informal mediation. If warranted, your complaint may be referred to the State Attorney’s Office for criminal prosecution on your behalf.

Our office may not be able to mediate all types of consumer complaints. In this case, we will make a prompt referral to the correct agency.

While we do not provide specific information regarding the history of a business, our closed files are public records and you may come in and review these records to reach your own conclusion regarding a company’s complaint history.

What we Don't Do

While we can provide consumer information and potential options available for many situations, our office is prohibited from:

Providing any legal advise

Representing consumers in legal actions

Forcing or ordering a business to provide a specific resolution

Work worthless check cases

In Some cases the consumer will need to pursue their own case in court and seek legal advice from a qualified attorney.

Invite Us to your Next Meeting/Event

The Consumer Fraud Unit has the latest information on scams and fraudulent schemes.

Let one of our investigators educate your group on the latest consumer issues. You will learn about identify theft, telemarketing fraud, work at home schemes, internet fraud, and much more and it’s free!

Please contact our office at (407) 836-2490 to request a speaker.

Contact Us

All e-mail sent to this address becomes part of Orange County public record. Comments received by our e-mail subsystem can be read by anyone who requests that privilege. In compliance with "Government in the Sunshine" laws, Orange County Government must make available, at request, any and all information not deemed a threat to the security of law enforcement agencies and personnel.