Live Box reboot but still no internet

Hello Folks,
I have to say this is the 1st time in 4 years that my Orange internet has gone down for more than a couple of hours. On Friday I had to unplug due to a dropped connection and it seemed ok. Saturday seemed fine. Sunday it was connecting and dropping constantly. Normal unplugging did not resolve. Finally did a factory reset Monday night. It says it is synchronised but internet disconnected. I also have the slow light flash. My user name and password are definately right. I have had BT do a line test today and that has returned ok. I work until 9-8pm weekdays so cannot cope with another night of going home and trying to fathom it out.
Could this be caused by an outage or does it definately point to a problem in my equipment?

Re: Live Box reboot but still no internet

Sounds like you have failed to authenticate for some reason. Does the router maintain a log? Does that give any clue? Like "LCP down"? That would be Orange's Authentication Server playing up which happens occasionally for a few hours.

Re: Live Box reboot but still no internet

If it helps I believe the Livebox log is at the following address: http://configuration.adsl/logadsl.cmd should give you access if you are connected to a switched on Livebox even without an internet connection (ignore any messages from your browser about your connection) and possibly also only v1 where it's not accessible from the UI. You will need the routers login and password as for access to the configuration pages of the router (I believe the defaults unless you have changed them are admin and admin or password, as I can't recall which) and you can cut and paste from the log e.g. to wordpad or any WP programme temporarily until you can get an alternative connection, and then to the forum.

Does your login page show "PPP Server down", which used to cover many sins? On the old Orange LLU it always meant my exchange DSLAM needed an engineer reset, but I never again had the problem on the Orange WBC service which now operates. (Just occasionally the fault would clear if I left the Livebox connected with its slow flashing light for 7 hours or so).

Are you able to swap the filter, if you have one, for a spare one just to check? They can fail over time.

* Calls from an Orange Home Phone are free. Calls from a BT landline or your second line (if you have one) cost 5.1p a minute. Calls from mobiles and other networks may vary. Calls may be monitored and recorded for training purposes.

Gavin
Orange Home Broadband

'I am here to help'

The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).