observe-(least)
ex: "I observed you were off task"
ask question-(more direct)
"I observed you were off task, what do you think?"
interpretation(even more direct)
"i observed you were off task, i think your books need to go away if i see you reading them again."
Action-(action)
"You are done goofing off, give me your books."

step one in leadership on the line

starting out and becoming a leader and learning how to be a good leader and knowing the different types of change

step two

watching out as a leader for the possible dangers that could come your way

step three

seeing the issue that has been brought up from the balcony

step four

work together to solve the problem, and make sure that you keep the oposition close and have a strategy

step five

orchestrate the conflict, basically meet together and have a set meeting that discusses a compromise/plan for the issue

step six

once you have decided a solution, but it to work, and as a leader don't do it all yourself, but intervene when needed