Security Systems News - hospital securityhttp://www.securitysystemsnews.com/taxonomy/term/318
enTaser, on a roll, focuses on hospital usehttp://www.securitysystemsnews.com/article/taser-roll-focuses-hospital-use
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<div class="field-item even">Security directors mixed on deployment</div>
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<div class="field-item even" property="schema:datePublished dc:date"><span class="date-display-single" property="schema:datePublished dc:date" datatype="xsd:dateTime" content="2014-05-02T00:00:00-04:00">05/02/2014</span></div>
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<div class="field-item even" rel="schema:author dc:creator">Amy Canfield</div>
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<div class="field-item even" property="schema:articleBody content:encoded"> <p>SCOTTSDALE, Ariz.—Taser International, coming off two banner sales years and “practically saturating” the law enforcement market, is focusing anew on hospitals.<br />The company’s stock price has risen nearly fivefold in the past two years, topping $20 earlier this month.</p>
<p>“That’s because we’re not a one-trick pony. We’ve become a tech company, and that’s what’s really gotten the attention of the market,” said Steve Tuttle, vice president of communications for the company, based here.<br />Some 17,000 U.S. law enforcement agencies are using Taser’s signature electroshock gun. Many also are outfitting personnel with Taser’s on-officer video cams, which provide accountability, Tuttle told Security Director News.</p>
<p>Next up for Taser is the health care sector, but some hospital security pros have mixed feelings about that.</p>
<p>The Carolinas Healthcare System [CHS] was an early adopter of Taser use for hospital security, said Bryan Warren, director of corporate security for CHS. It deployed Tasers at its facilities about nine years ago.<br />Warren, recent past president of the International Association for Hospital Security and Safety [IAHSS], is responsible for physical security at more than 900 locations across North Carolina and South Carolina.</p>
<p>“We are one of the largest health care facilities who have used Taser for the longest amount of time,” Warren told SDN.</p>
<p>Tasers allow his non-sworn officers to stop aggressive subjects without injuring them, without introducing firearms into an emergency room or behavioral environment and without causing collateral damage, he said.</p>
<p>“It is an effective, less-than-lethal, ranged method to stop a focused aggressor without causing harm,” he said.</p>
<p>CHS has developed its own Taser training curriculum.</p>
<p>Tasers are fired about six times per year on average at CHS, Warren said, but even the threat of a Taser being drawn by a security guard is often enough of a preventative measure to quell violence on his premises, he said, and “that’s fantastic.”</p>
<p>Unlike firearms, Tasers don’t pose a threat to innocent visitors and staff in the vicinity of an out-of-control patient who might be high on drugs or intoxicated, Warren said.</p>
<p>“It all boils down to how the tool is used. If you have good, strong procedures like the Carolinas have” Taser-equipped hospital security staffs can do better at managing violence, he said.</p>
<p>Other hospitals may equip their security staffs with batons or chemical solutions, such as pepper spray. “But I can do far more damage with a metal baton against someone’s head and neck,” including breaking bones, he said. Taser, meanwhile, “paralyzes a victim and gives me a window of opportunity” to secure the area, he said.</p>
<p>CHS strictly follows Taser protocols set by the Centers for Medicare and Medicaid Services, Warren said.</p>
<p>Those protocols state that any use of a weapon, including Tasers, “as allowed by hospital policy and state and federal law … is considered a law enforcement action, not a health care intervention. … If a weapon is used by security or law enforcement personnel on a person in a hospital … to protect people or hospital property from harm, we would expect the situation to be handled as a criminal activity and the perpetrator to be placed in the custody of local law enforcement.”</p>
<p>Several hundred hospitals are now deploying Tasers for security, Tuttle said, with others wanting to come on board.<br />Still, some hospitals say the Taser is not for them.</p>
<p>State statutes dictate whether security guards, such as those at hospitals, may legally use Tasers. Washington, D.C., and Massachusetts, for example, ban their use by guards.<br />Regardless, some hospital security professionals in those states said they wouldn’t want Tasers in their hospitals even if they were legally allowed.</p>
<p>Training is a concern.</p>
<p>Rose M. Miller, director of protective services for the MedStar Washington [D.C.] Hospital, told SDN she is not in favor of using Tasers in hospitals “where there is a high risk if the officer does not have knowledge of the person’s health condition.”</p>
<p>“Our officers use their verbal communication skills to defuse most situations,” Miller said. They are armed with pepper spray and ASP batons as well as 9mm pistols. “Certainly, the fact that our [security] officers have non-lethal and lethal weapons is a deterrent,” she said.</p>
<p>MedStar’s chief of police agrees. “Because of the close proximity of patients, staff and visitors, Tasers may not be a good option in a hospital environment due to the high risk of accidental tasing of patients, staff and visitors,” said Lawrence Harrington.</p>
<p>Harrington noted that the D.C. Metropolitan Police Department prohibits officers from carrying or using Tasers unless they are assigned to the SWAT team</p>
<p>At the Dana Farber Cancer Institute in Boston, Ralph Nerette, manager, security services, says he believes the Taser option can be avoided.</p>
<p>“Our approach is strength in numbers. If a situation arises that would require such force application, we would bring in the appropriate police for that jurisdiction because they maintain the requisite training in order to avoid liability issues,” Nerette said.</p>
<p>“There is a place for Tasers in a hospital environment but their actual use would be so infrequent, I’m not sure the ROI is there,” he said.</p> </div>
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<span property="dc:title" content="Taser, on a roll, focuses on hospital use" class="rdf-meta element-hidden"></span>Fri, 02 May 2014 14:38:39 +0000Leif Kothe17436 at http://www.securitysystemsnews.comhttp://www.securitysystemsnews.com/article/taser-roll-focuses-hospital-use#commentsHospital leaders to integrators: Learn our unique challengeshttp://www.securitysystemsnews.com/article/hospital-leaders-integrators-learn-our-unique-challenges
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<div class="field-item even">TechSec panelists seek proactive information, follow-up</div>
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<div class="field-item even" property="schema:datePublished dc:date"><span class="date-display-single" property="schema:datePublished dc:date" datatype="xsd:dateTime" content="2014-01-31T00:00:00-05:00">01/31/2014</span></div>
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<div class="field-item even" rel="schema:author dc:creator">Amy Canfield</div>
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<div class="field-item even" property="schema:articleBody content:encoded"> <p>DELRAY BEACH, Fla.—Health care facilities have unique security needs and integrators who want those facilities’ business would be more successful if they learned what their needs are, according to hospital security directors at TechSec Solutions, held here this week. </p>
<p>A common theme at the Jan. 28-29 conference was the need for better <a href="http://www.securitysystemsnews.com/article/we-all-need-talk-more" target="_blank">communication</a> between integrators and end users, and participants on the “Hospital Security: Checkup on Technology and Innovation” panel were clear in their support of that sentiment.</p>
<p>The panel discussion was moderated by Shawn Reilly, who has insight on the challenges for security directors and integrators alike. He currently serves as director of health care security training and risk evaluation for Atlanta-based security integration firm Tech Systems. However, he came to this role after a career as a security professional. Most recently he was the chief of police and director of security for the Greenville Health System.</p>
<p>Integrators need to be “trained for us,” said panelist Ralph Nerette, manager of security for the Dana-Farber Cancer Institute and a “20 under 40” award recipient for Security Director News, a sister publication of Security Systems News.</p>
<p>“They need an awareness of our environment,” Nerette said. “We have clean areas, radiologicals. Don’t cold-call me and say we can help you and then when I say, ‘Well, here’s one of my challenges,’ you say, ‘OK, so how many doors and card readers do you have?’”</p>
<p>Hospital budgets are always tight, the panelists said.</p>
<p>“Money is very limited. We need to make the best decision we can and we count on the integrator to help us make that decision,” said Keith McGlen, director of security services at Children’s National Health System in Washington, D.C. “We can’t go back [to the C-suite] six months later and say we need a new product.”</p>
<p>“Give us updates when things are coming about that,” said Randy Propps, director of security and emergency management for McLeod Regional Medical Center in Florence, S.C. “What products and updates are coming along that could help us with our security? Tell me the good, as well as the bad, and stay in contact. I don’t want you to tell me this is the best thing since sliced bread. Who’s using it so I can go visit it?”</p>
<p>Rose Miller, director of protective services for MedStar Washington Hospital Center, would like integrators to understand her budget resource cycle. She’d also like them to come back after an installation and make sure it was “done right the first time.”</p>
<p>In addition to their challenges with integrators, the panelists cited other security needs they would like to see addressed, including being able to bring all systems onto one platform and portable surveillance cameras to use during construction projects, for example.</p> </div>
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<span property="dc:title" content="Hospital leaders to integrators: Learn our unique challenges" class="rdf-meta element-hidden"></span>Fri, 31 Jan 2014 17:18:42 +0000Leah Hoenen17201 at http://www.securitysystemsnews.comhttp://www.securitysystemsnews.com/article/hospital-leaders-integrators-learn-our-unique-challenges#commentsSteve Nibbelink is new IHSSF presidenthttp://www.securitysystemsnews.com/article/steve-nibbelink-new-ihssf-president
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<div class="field-item even">Eliminating crime, weapons in hospitals is top priority for Nibbelink</div>
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<div class="field-item even" property="schema:datePublished dc:date"><span class="date-display-single" property="schema:datePublished dc:date" datatype="xsd:dateTime" content="2014-01-03T00:00:00-05:00">01/03/2014</span></div>
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<div class="field-item even" rel="schema:author dc:creator">Leah Hoenen</div>
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<div class="field-item even" property="schema:articleBody content:encoded"> <p>GLENDALE HEIGHTS, Ill.—There were 154 shootings at U.S. hospitals in 40 states between 2000 and 2011. More recent statistics on crime and weapons in health-care facilities will be the subject of a pair of studies the International Healthcare Security and Safety Foundation will take on in 2014, according to incoming president Steve Nibbelink.</p>
<p>The foundation will examine the number and type of weapons taken into hospitals and other health facilities, and look at crime statistics, to show what’s trending in order to give senior security leaders information that will guide their plans and investments, said Nibbelink.</p>
<p>The non-profit philanthropic arm of the International Association for Healthcare Security and Safety, IHSSF supports the association through fundraising, networking and awards programs. It funds and conducts research to help develop guidelines and best practices for health-care and security professionals, said Nibbelink.</p>
<p>“The foundation’s primary goal is to support health-care security leaders in the marketplace globally and part of that is doing research,” said Nibbelink, who takes over for outgoing president Ed Stedman.</p>
<p>“A hospital is a city and a world unto itself, with such a dynamic flow of people and things throughout the day,” he said.</p>
<p>The challenge of healthcare security is to manage the flow of patients, visitors, staff and service people, creating a welcoming but secure environment, he said. IHSSF research provides data that security professionals can rely on when they explain why they need more staff, more security or more money for their efforts, said Nibbelink.</p>
<p>Stedman said of Nibbelink, “He’s a more than appropriate person to lead the foundation the next two years. We both believe in it and we strongly desire it to become successful in the future.”</p> </div>
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<span property="dc:title" content="Steve Nibbelink is new IHSSF president" class="rdf-meta element-hidden"></span>Fri, 03 Jan 2014 23:26:21 +0000SSN Editor17104 at http://www.securitysystemsnews.comhttp://www.securitysystemsnews.com/article/steve-nibbelink-new-ihssf-president#commentsSurveillance serves many uses in hospitalshttp://www.securitysystemsnews.com/article/surveillance-serves-many-uses-hospitals
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<div class="field-item even">A high level of security helps with shrink, regulatory compliance, and even attracting hospital employees</div>
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<div class="field-item even" property="schema:datePublished dc:date"><span class="date-display-single" property="schema:datePublished dc:date" datatype="xsd:dateTime" content="2013-12-18T00:00:00-05:00">12/18/2013</span></div>
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<div class="field-item even" rel="schema:author dc:creator">Kenneth Z. Chutchian</div>
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<div class="field-item even" property="schema:articleBody content:encoded"> <p>YARMOUTH, Maine—A health care professional might tell you that people are generally not at their best when they enter a hospital as a patient. A security professional would agree.</p>
<p>The contrast in perspectives, however, is dramatic. Health care professionals are potential targets for crime, while security professional try to see the whole picture with video surveillance.</p>
<p>It’s not a pretty picture, in terms of hospital safety nationwide. For video surveillance providers, however, hospitals are big business.</p>
<p>Gary Buss, the health care account manager at Tech Electronics, a St. Louis-based integrator, said hospital security systems are an important reason why his company – which made its name by designing and implementing fire alarm systems – has seen a 100 percent growth in overall revenue and volume over the past five years. The improvement in video technology, lower price point of network cameras, and rising crime rates in hospitals have created a perfect storm, so to speak, for integrators and manufacturers of video surveillance systems.</p>
<p>“The technological advancement (in IP camera technology) has led to our fiscal growth,” said Buss.</p>
<p>Buss and other integrators do not mince words when discussing how cultural and societal changes have created a boom market for video surveillance in hospitals. The anecdotes can be frightening and the statistics blunt.</p>
<p>A 2012 crime and security trends survey published by the International Association for Healthcare Security &amp; Safety reported that 154 shootings took place inside health care facilities nationwide between 2000 and 2011. The survey also reported that more than 98 percent of all health care facilities in the U.S. "experience violence and criminal incidents."</p>
<p>"Although the public's view of health care facilities is that they are inherently safe and secure, it is not an entirely accurate one," the IAHSS reported.</p>
<p>Integrators can rattle off long lists of sections and scenarios where hospitals find video surveillance critical for survival and success. They include employee and patient parking lots, document storage areas, pharmacies, cafeterias, gift shops, obstetrics and emergency rooms, for starters. Even Alzheimer’s patients make it almost impossible to recount situations without a video record, given their unpredictable and random behavior, along with their medical needs.</p>
<p>Tom Catagnus, director of sales and marketing at Integrated Security and Communications, based in Toms River, N.J., recently accompanied a friend to an emergency room in Newark, where he encountered a common experience at hospitals across the nation—a nine-hour wait.</p>
<p>“You wouldn’t believe what I saw,” said Catagnus. What he saw was an overwhelming need for security. “The amount of violence in hospitals is unbelievably huge,” he said.</p>
<p>“It’s not always the best clientele,” noted Carole Dougan, vice president of sales and marketing of megapixel IP-camera provider Arecont Vision, based in Glendale, California. “Emergency rooms are high stress areas. You might have someone who was turned away, no insurance, or someone irrational. You can have a gang shooting. It’s extremely volatile.”</p>
<p>Hospitals have always had security mechanisms, Dougan noted, but analog cameras came up short when trying to identify license plate numbers or when covering a large area with humans moving unpredictably.</p>
<p>“The technology is now almost limitless,” said Shawn Reilly, head of health care security training and risk evaluation at Tech Systems, an integrator based in Duluth, Georgia.</p>
<p>Digital cameras with high-definition, megapixel cameras can scan, zoom and essentially recreate scenes for investigators and hospital supervisors trying to figure out what went wrong in the sprawling campuses of big-city hospitals, industry experts say. (Barnes Jewish Hospital in St. Louis has 600 cameras and 1,500 secured doors, according to Buss.)</p>
<p>Analytics within the software of the latest video platforms make detection of crime scenes, security breaches and potential problem areas indispensable for high-quality patient care. Reilly offered this scenario: A PTZ camera in the pharmaceutical storage area of a hospital can be set to focus on a drug storage cabinet after hours. Any movement that causes a pixel change activates an alarm at the security department; the camera scene comes up on a monitor, where the dispatcher assesses the alarm, and dispatches a response force. Using a camera in this capacity eliminates the need to run cabling and hardware for a contact alarm, according to Reilly. The advances in HD cameras and enhanced video platforms make video systems more and more important in the open environment of healthcare facilities.</p>
<p>The quality of security in hospitals can affect the hospital’s ability to attract workers, Dougan said. The nationwide nursing shortage creates a need for more security, she said. The best hospitals are competing for candidates coming out of nursing school; it’s a seller’s market. The quality of security that job applicants can expect during future shift changes—walking at 2 a.m. across a parking lot or in a garage to their cars—figures into a nurse’s decision to accept a job.</p>
<p>Tech Systems’ Reilly concurs. “Hospitals benchmark themselves against each other,” he said. “They see one create an environment where candidates can apply and feel safe working there,” and try to match or improve those features.</p>
<p>Crime detection and safety precautions are at the top of everyone’s list when citing the need for video surveillance, but they are far from the only reasons.</p>
<p>Regulatory requirements, such as HIPAA (Health Insurance Portability and Accountability) also play into the demand for video surveillance in hospitals.</p>
<p>“You can’t look at a person’s medical file,” Catagnus said. “You can protect an organization against a HIPAA violation. You can mask out an area (of patient information) covered by HIPAA.”</p>
<p>The software capability of his mask-out is not unusual, but implementation depends on the needs and the judgment of the hospital security directors, who will inform integrators whether they want that feature installed and where they want it, according to Catagnus.</p>
<p>For systems integrators, said Buss, “HIPAA is a double-edged sword.”</p>
<p>“As a patient, I want my privacy protected,” he said. “If a patient in the ER complains about a staff person, or a staff person complains about a patient, we have the technology to monitor these areas.”</p>
<p>“The challenge is, who is able to see the video, and who has accessibility to that video,” Buss continued, noting that while hospital security directors are the ones responsible for HIPAA protocols, integrators need to adapt their systems to hospital policy. “The challenge is providing a heightened level of security but limiting accessibility.” Buss reiterated Catagnus' point—access is ultimately the hospital's call, while integrators must be mindful of how HIPAA might affect a project before implementation begins.</p>
<p>Security is a no-nonsense industry that needs to adapt in order to protect other industries, such as health care, that value sensitivity.</p>
<p>“You want family and friends of patients to come to your [hospital] campus,” said Catagnus. “It’s open, but that causes problems for security because there are more choke points.”</p>
<p>Video monitoring, he says, maintains that open culture by minimizing the need for security guards.</p>
<p>“You don’t want a fortress or prison environment,” said Reilly, who worked at Greenville Hospital Systems in South Carolina as director of security and chief of police before he joined Tech Systems. “Hospitals are at risk because they are an open environment. Letting everyone through the doors creates vulnerability.”</p>
<p>“All crime statistics will show you that any hospital that has been around for awhile has seen an increase in crime, “ Reilly said. “Greenville Hospital Systems has been around for 100 years. As the population grows, crime rate goes up.”</p> </div>
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<span property="dc:title" content="Surveillance serves many uses in hospitals" class="rdf-meta element-hidden"></span>Wed, 18 Dec 2013 19:01:55 +0000Leah Hoenen17082 at http://www.securitysystemsnews.comhttp://www.securitysystemsnews.com/article/surveillance-serves-many-uses-hospitals#commentsHospital loading docks rival ERs for security concernshttp://www.securitysystemsnews.com/article/hospital-loading-docks-rival-ers-security-concerns
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<div class="field-item even">Use cameras and know your delivery vendors, experts say</div>
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<div class="field-item even" property="schema:datePublished dc:date"><span class="date-display-single" property="schema:datePublished dc:date" datatype="xsd:dateTime" content="2013-11-26T00:00:00-05:00">11/26/2013</span></div>
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<div class="field-item even" rel="schema:author dc:creator">Amy Canfield</div>
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<div class="field-item even" property="schema:articleBody content:encoded"> <p>RALEIGH, N.C.—Loading docks are one of the most vulnerable security areas at hospitals, posing a threat to facilities large and small, says Lisa Pryse, president of the International Association for Healthcare Security and Safety.</p>
<p>“Loading dock areas are volatile areas and, unfortunately, very often overlooked,” Pryse said.</p>
<p>Emergency rooms have long been a focus of hospital security, understandably. But receiving and delivery areas need surveillance cameras at the very least, Pryse said, adding that hospitals that don’t already have video surveillance there are beginning to realize that need.</p>
<p>In a couple of instances active shooters have entered hospitals through unsecured loading dock doors, she said. Also, loading docks are often the pick-up sites for hazardous materials, such as chemicals and used hypodermic needles.</p>
<p>Vehicular access control to and from loading docks is important, she said, but it’s complicated because of the convenience issue.</p>
<p>“We’ve got to get this trash out of here, the food in here, the medicine and equipment in here, and we only have so many bodies,” Pryse said. Like so many aspects of physical security, it’s a balancing act.</p>
<p>Cameras and “a vendor management system” are crucial, she said. While many hospitals focus on visitor management systems, management of vendors is equally important, she said. Vendors arriving at loading docks often are allowed in hospital areas where some staff members are not allowed, such as when they deliver needed medical equipment directly to a patient’s room.</p>
<p>“These areas are sterile, we have to know if [vendors] have had inoculations, that they have an appointment and that we know where they are,” Pryse said.</p>
<p>Waterbury Hospital in Connecticut secures its loading docks and receiving areas, said Kenneth Rasmussen, manager of security services.</p>
<p>It has security cameras in place in those areas, although he would like to see more cameras installed to monitor delivery people once they get inside the facility. After hours, Waterbury’s fenced-in delivery area is locked so those making deliveries must use an intercom to gain entry. His rule is that the delivery doors can be unlocked only if security staff are present.</p>
<p>Cameras help with the orderly flow of deliveries and pickups from loading docks. “We don’t want to make it Fort Knox, but we do need an orderly procession,” Pryse said. Maybe a hospital lets five trucks enter at a time, then alerts when others can move in, she said.</p>
<p>Cameras also act as a deterrent to would-be criminals who consider the “back door” loading-dock area as an easy entry to the hospital.</p>
<p>In Waterbury, those vendors that come in to remove sharps and hazardous waste materials are credentialed, Rasmussen said, but general delivery personnel and trash collectors are not.</p>
<p>All deliveries there are inspected by the receiving department. “If they were to find something suspicious, like [a box that is] wet on the outside or has wires protruding from it, and even if there’s no purchase order for it,” receiving staff will alert his security department, he said.</p>
<p>Physical security at hospitals has come far in the past 20 years, but there’s still much work to be done, Pryse said. “It has become a field of its own, but it’s hard to keep up with the prolific society.”</p>
<p>Advanced cameras, biometrics and behavioral recognition technology all are areas to be investigated to secure patients and staff, but it all boils down to the simple fact that entire organization must be involved, from the c-suite on down, she said.</p>
<p>“The entire organization must be a partner with that patient: ‘Let’s talk about how we want this patient to be safe.’ Even if you have $1 million to spend on technology, the security and safety of that patient is most important,” she said.</p> </div>
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<span property="dc:title" content="Hospital loading docks rival ERs for security concerns" class="rdf-meta element-hidden"></span>Tue, 26 Nov 2013 17:53:00 +0000Leah Hoenen17027 at http://www.securitysystemsnews.comhttp://www.securitysystemsnews.com/article/hospital-loading-docks-rival-ers-security-concerns#comments