Benchmarking in the Public and Nonprofit Sectors: Best Practices for Achieving Performance Breakthroughs

The first edition of Benchmarking in the Public and NonprofitSectors offered public officials and administrators at alllevels of government a unique and practical guide to identifyingbest practices and implementing them in their organizations. Basedon the most current research, this new edition of the best-sellingguide provides an updated, solution-driven methodology forbenchmarking in both the public and nonprofit sectors. Unique inits focus solely on benchmarking, the authors take a step-by-stepapproach to two benchmarking techniques, differentiating betweenthe two and then providing a new approach to solution-drivenbenchmarking that requires less time and fewer resources.

Benchmarking in the Public and Nonprofit Sectors providesnew tools, many updated case studies, and additional examples notonly from government and nonprofit agencies, but also from theinternational community. This important resource will helppractitioners implement a quick, proven method as they search forsolutions to their most pressing problems.

Praise for Benchmarking in the Public and NonprofitSectors

"This is an important management tool for government and nonprofitmanagers to make their agencies more effective, efficient, andresponsive to their constituencies."-W. David Patton, director, Center for Public Policy andAdministration, University of Utah

The first edition of Benchmarking in the Public and NonprofitSectors offered public officials and administrators at alllevels of government a unique and practical guide to identifyingbest practices and implementing them in their organizations. Basedon the most current research, this new edition of the best-sellingguide provides an updated, solution-driven methodology forbenchmarking in both the public and nonprofit sectors. Unique inits focus solely on benchmarking, the authors take a step-by-stepapproach to two benchmarking techniques, differentiating betweenthe two and then providing a new approach to solution-drivenbenchmarking that requires less time and fewer resources.

Benchmarking in the Public and Nonprofit Sectors providesnew tools, many updated case studies, and additional examples notonly from government and nonprofit agencies, but also from theinternational community. This important resource will helppractitioners implement a quick, proven method as they search forsolutions to their most pressing problems.

Praise for Benchmarking in the Public and NonprofitSectors

"This is an important management tool for government and nonprofitmanagers to make their agencies more effective, efficient, andresponsive to their constituencies."-W. David Patton, director, Center for Public Policy andAdministration, University of Utah