JOB DESCRIPTION

Cox Automotive is hiring a Senior Manager, Client Experience and Design to be part of the Client Success team. Client Success is responsible for the day-to-day coordination, planning, communications, execution, and analysis for the Cox Automotive-level Client Experience (CX) Plan. This plan is to better coordinate existing efforts across Cox Automotive and innovate the experience at the CA level. The goal for Client Experience Design is to instill a new way of doing business and to create outcomes that make doing business with Cox Auto part of our value proposition to the clients.

Key activities include: 1) Work with existing teams supporting CX strategies across Cox Auto s business groups to create a unified plan; 2) Represent Client Experience to support the development of CA s value proposition and Lead to Cash programs to unify the technology supporting account management and sales; 3) Coordinate with CA field sales teams, support teams, and Client Services operations to ensure smooth and seamless client support and conflict resolution channels.

* Demonstrates a high level of integrity, handling sensitive and confidential information with tact, discretion and judgment.

* College Degree preferred.

Cox Automotive Inc. is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. Committed to open choice and dedicated to strong partnerships, the Cox Automotive family includes Autotrader , Dealer.com , Dealertrack , Kelley Blue Book , Manheim , NextGear Capital , vAuto , Xtime and a host of other brands. The global company has over 30,000 team members in more than 200 locations and is partner to more than 40,000 auto dealers, as well as most major automobile manufacturers, while engaging U.S. consumer car buyers with the most recognized media brands in the industry. Cox Automotive is a subsidiary of Cox Enterprises, Inc., an Atlanta-based company with revenues of $18 billion and approximately 55,000 employees. Cox Enterprises other major operating subsidiaries include Cox Communications and Cox Media Group. For more information about Cox Automotive, visit www.coxautoinc.com.