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Online complaint form

There are several steps you must take in order to submit an online complaint to this Ombudsman.

Step 1- Can I make a complaint to the Ombudsman?(Find out if the Ombudsman is allowed to examine your complaint.)

Step 2- Lodging a complaint(tell us about you)

Step 3- Details of your complaint(tell us what happened)

Filling in the details on this form will usually take about 5 minutes

Items marked with an asterisk(*) are mandatory

Step 1 - Can I make a complaint to the Ombudsman?

Did you know? There are other Ombudsman Offices in Ireland, who deal with a wide range of issues. See here for a list of ‘Ombudsman Offices in Ireland’.Also, the Citizens Information Board may be able to offer advice you on how to make complaints about many organisations in Ireland.

First we need to know if the Ombudsman is allowed to examine your complaint.

Please check if your complaint relates to any of the following issues.

Here are examples of public bodies in Ireland which the Ombudsman is allowed to examine

Government departments such as the Departments of Social Protection and Agriculture, Food and Marine which are the current top two departments complained about and the Revenue Commissioners which is the next highest.

The HSE and agencies that are funded by the HSE.

A local Authority, such as a county, borough or town Council

Other State Bodies such as National Museums of Ireland.

You have selected an issue which the Ombudsman is not allowed to examine. However, it is possible that the following organisation might be able to offer you further advice.

Before you submit a complaint to the Ombudsman you must do the following

Contact the public body and ask them to consider your complaint.

Lodge an appeal with the public body, if you are unhappy with their original decision.

Have you contacted the public body about your complaint?*

YesNo

Have you lodged an appeal with the public body?*

YesNo

Before the Ombudsman can examine your complaint you must first contact the public body concerned and tell them about your complaint. Then you should make an appeal to the public body if you are not satisfied with their way the dealt with your complaint.

Step 2 – Make Your Complaint

You can delete this form at any time before submitting by pressing ‘Cancel complaint’

About you (the person making the complaint)

Are you completing this form for somebody else?*

YesNo

If you are completing this form on behalf of someone else, please enter the details of the person to whom the complaint relates in 'Step2- Section A' and enter your details (as a representative) in 'Step2-Section B'.

Please enter your details in 'Step 2-Section A'

Step 2 - Section A (details of the person to whom this complaint relates)

Title (Mr Ms Mrs etc)*

First Name*

Surname*

Address*

Postcode

How would you like to be contacted?*

Phone

Email

Post

Do you have any special requirements, such as a particular disability, that we may need to consider when replying to you?

Yes (please provide details)No

Step2 - Section B

If you are making a complaint on behalf of someone else, please enter your details, as the person’s representative, here.

Title (Mr Ms Mrs etc)*

First name of representative*

Surname of representative*

Address of representative*

Postcode

How would you, the representative, like to be contacted?*

Phone

Email

Post

Do you, as the representative, have any special requirements, such as a particular disability, that we may need to consider when replying to you?

Yes (please provide details)No

Step 3 – Details of your complaint

Which public body is your complaint about?*

When did the action you are now complaining about take place?*

Please tell us: What happened? Where did it happen? Who was involved? How were you affected?*

What do you want the public body to do to put things right?**

Attach Documents

You can attach and upload PDF or Microsoft Word Documents with your complaint. We cannot accept any other format at this time. If you can please send us the final letter from the public body.

Min. 10KB, Max. 10MB document

Min. 10KB, Max. 10MB document

Min. 10KB, Max. 10MB document

Min. 10KB, Max. 10MB document

Min. 10KB, Max. 10MB document

If your documents are in written format (letters etc), or the attachments are too big, please send them to us in the post. We will return original documents to you as soon as possible.Remember, if you received a final letter from the public body, please include it in the post.