So I've added some attachments to a couple of my IT Service then I realized I wanted to note them differently but I can't find any way to delete or edit them. Most annoying is that I found one thats note is just plain wrong, so its not just that I'm stuck with the way I noted. Any help is much appriciated, surely they didn't release this option without a way of at least getting rid of out of date service documents?

Not the problem but the issue's been taken care of. The classic issue of assumptions. I didn't really look in the notes section before since there is a specific documents section when looking at devices. I would also suggest changing the format somehow, it looks more like they are update notes of the adding event rather than actual representations of the file.

Nonetheless I was luckly watching the webinar and as the presenter went over the IT services interface, inspiration struck. Thank you for your quick response and for your great webinars ;)

To be clear for those who find this while having the same issue.

Go to "Notes" under the IT Service in question and you will find a list of your documents in update blog format. Deleting the entry deletes the document.

3 Replies

We have one known bug where if the name of the document is long it pushes the delete option out of the screen. Could that be the problem here? The bug is fixed in the patch we're releasing in the next couple of weeks.

Not the problem but the issue's been taken care of. The classic issue of assumptions. I didn't really look in the notes section before since there is a specific documents section when looking at devices. I would also suggest changing the format somehow, it looks more like they are update notes of the adding event rather than actual representations of the file.

Nonetheless I was luckly watching the webinar and as the presenter went over the IT services interface, inspiration struck. Thank you for your quick response and for your great webinars ;)

To be clear for those who find this while having the same issue.

Go to "Notes" under the IT Service in question and you will find a list of your documents in update blog format. Deleting the entry deletes the document.