Important Notice

Enhancements to your online banking service:

Al Rayan Bank has been working hard to improve the ways in which you can manage your accounts, with the aim of making your banking with us as convenient as possible. We have, therefore, added the following functionality to your online banking facility:

You can apply for our range of savings products online without the need to print and return application forms and other documents. In most cases you will be able to open accounts in a few minutes

You can deposit money into your new Al Rayan Bank savings account by using your debit card or setting up a regular Direct Debit

Online bank statements covering the last 12 months to date are available to view and print

A range of notifications can be set up to help you manage your account more efficiently. For example, you can opt to receive emails to let you know when your account reaches a certain balance or when a debit leaves your account

If you do not currently use any of these browsers, you can download your preferred one either from the Microsoft, Google or Apple websites.

CryptoLocker ransomware spreading fast

Fraudsters are spamming millions of people with emails that appear to be from banks and other financial institutions that carry CryptoLocker ransomware. The National Crime Agency (NCA) says the emails have been sent to millions of people.

Encrypts the files on your PC

The emails carry malicious files that disguise themselves as correspondence (for example, a voicemail, fax, details of a suspicious transaction or invoices for payment). The emails actually carry CryptoLocker ransomware. Once installed CryptoLocker works by encrypting personal files such as, photos, music, office documents etc. Once the files have been encrypted CryptoLocker displays a screen with a countdown timer and a demand for the payment.

The NCA's National Cyber Crime Unit (NCCU) says you should never send the payment of a ransom to criminals as there is no guarantee that they would honor the payments in any event.

CryptoLocker prevention advice

Do not to click or download unsolicited email attachments.

Update your Antivirus software and operating systems regularly.

Back up all your important files and store them off your network.

Where a computer becomes infected it should be disconnected from the network, and professional assistance should be sought to clean the computer.

Various antivirus companies offer remedial software solutions (although they will not be able to restore encrypted files).

Important

Keep your passwords safe at all times and do not write them down. You should never tell anyone your password

Beware of emails that ask you to confirm your password or other details. (We will never send you an email asking for your password or other security details)

Ensure no-one is watching you logon. Avoid using public or shared facilities such as Internet Cafes or other people's computers to access your banking services

Keep your firewall on

If you suspect that you have received a suspicious email or have entered a counterfeit copy of our website you can contact us on webfraud@alrayanbank.co.uk or call us on 0845 6060 786

If you are already registered for online banking, you can log in here.

Automated telephone banking

Our automated telephone banking service lets you manage your finances over the telephone 24 hours a day, 365 days a year.

Telephone banking lets you:

Check your account balance

Check transactions on your accounts

Make transfers between your Al Rayan Bank accounts

Make transfers to your nominated bank account*

Activate your debit cards

Reset your online banking password

Speak to one of our customer services advisors

*nominated accounts are only permitted when a customer has been successfully verified through the automated telephone banking system and the details updated with our customer services team.

In addition to the services provided by automated telephone banking, our customer service teams can help customers manage their finances over the telephone, helping with things such as ordering new cards, chequebooks, paying in books and statements, as well as new account applications and general account enquiries.

How to apply

To apply for our online banking services, you must hold a current or savings account with us.

You can register for our online banking services in any of the following ways:

By post or at one of our branches

Simply download, print out and complete the application form, and send it to:

Al Rayan Bank PLC.PO Box 12461Birmingham B16 6AQ

Or return it to any one of our branches

For your own benefit and protection, you should carefully read the online banking special conditions and telephone banking special conditions before you sign and return the application form.