Corporate Trainer, Customer Care

8144 Walnut Hill Ln, Dallas, TX 75231, USA

Full-time

Company Description

One Technologies is a Dallas-based, privately held, direct-to-consumer products company that develops and markets ScoreSense® – an industry-leading online and mobile provider of consumer credit information, identity monitoring, and neighborhood alert services. By providing more than 1 million ScoreSense® subscribers continuous access to credit, identity theft, and family safety features, we strive to make life more secure for our members.

One Technologies has been recognized numerous times for our success, impressive growth, and progressive company culture by various trade publications and “Best Of” lists, including the Dallas Business Journal, Tech Titans Fast 50, and the Inc. 500. We’ve been recognized as the #1 fastest growing company in Dallas on the 2013-14 “SMU 100” list, and were also recently named to the 2018 “Best Companies to Work for in Texas” list, the 5th time we’ve received this honor in recent years.

One Technologies has been able to accomplish amazing things while maintaining a culture that is friendly and fun, yet driven to achieve greatness.

More information about One Technologies is available at onetechnologies.net.

Job Description

SUMMARY

The Corporate Trainer, Customer Care will work side-by-side with other departments within the company in support of daily operations in Customer Care by developing and delivering training to in-house and outsourced call center partners. The Corporate Trainer will support consistent training and delivery of One Technologies' processes and procedures to external site trainers through the Knowledge Base tool.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Develops new, refresher and sales skills training modules

Creates tools to measure learning and process compliance across all sites

Manages relationship with other departments and champion first class customer experience through QA calibrations and Operations audits.

Represents Training with the Project Management Team on all initiatives impacting Customer Care

Additional Information

One Technologies offers attractive compensation, 100% company-paid health and dental insurance, short term and long-term disability coverage, paid health club membership, tuition reimbursement and flexible working hours in a casual, open, creative environment.

To all recruitment agencies

One Technologies does not accept agency resumes. Please do not forward resumes to our careers alias, company recruiters or other One Technologies employees. One Technologies is not responsible for any fees related to unsolicited resumes.