Customer questions and answers for

Dirty laundry calls for a solid machine that can get the job done. This high-efficiency Centennial Top Load Washer features the IntelliFill automatic water level sensor and 11 automatic wash cycles to give you plenty of options. Low Water Wash with EcoConserve helps you save energy, while its spacious capacity means plenty of room for your largest loads. Inside, the stainless steel wash basket resists chips, scratches, and odors, as well as maintaining a smooth surface so it wonât snag or pill fabrics. You get all that and still use 70 percent less water and energy in a model that pays for itself in four years. This no-nonsense machine does what you want.

worm,I am sorry you experiencing trouble. The casual cycle is not designed to stay on the rinse cycle, which means that it would continually spray water and never stop. I would suggest calling our HD/Maytag Hotline at 877.461.3376 and allowing a service specialist help you troubleshoot.

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Question

In minutes, how long does this machine WASH on the HEAVY DUTY cycle as compared to the heavy or regular cycles

Rose,The machine will vary in wash times depending on the cycle you select, options, and amount of clothing placed in the washer. I do not have access to an average load time for each cycle. However, I do have a cycle guide. This guide explains what each cycle does and the types of fabrics it is designed for. This guide is located in the Use and Care Manual on the product page. You can view it there and will provide greater detail. I have provided a sampling below to help you understand the normal and heavy cycles. Thank you for viewing this Maytag home appliance.

Items to Wash: Heavily soiled fabricsCycle to Use: Heavy Duty HeavyWash Details: Provides maximum wash time and action for tough stainsand soils. Use this cycle for heavily soiled or sturdy items.Water-level sensing process may take longer for some itemsthan for others because they will absorb more water thanother fabric types.

Items to Wash: Sturdy fabrics, colorfastitems, towels, jeansCycle to Use: Heavy Duty RegularWash Details: Use this cycle for heavily soiled or sturdy items. Water-levelsensing process may take longer for some items than forothers because they will absorb more water than other fabrictypes.

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Question

Not draining completely

The washer appears to go through all cycles, but the clothes are always dripping wet when completed. There is no visable water in the basin. It doesn't matter whether it is a large or small load. I make sure the load is balanced. I have checked the drain hose with nothing blocking the flow. Any suggestions?

washing-ton,Thank you for viewing this Maytag Centennial washer. This particular washer is not equipped with a soak cycle or function. Many of today's washers do not have a soak function as washers have become more efficient and provide better cleaning during the wash cycle. However, there is a way to manually soak the clothing if that is something that is desired. You can start the washer, allow it to fill and begin the wash cycle. Once the washer has began the wash portion, you can pause the washer and allow it to sit and soak for however long is needed, the start the cycle up again. I hope that this information is found helpful. Thank you again and we hope that you consider Maytag.

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Question

Is it advisable to use my maytag centennial commercial washer 4 times a day? It says it has commercial (better) technology (parts)

If you have the extended warranty, don't worry about it. If you don't have the extended warranty, make sure you purchase it. I usually did about two loads a day and in the two years I owned this washer, I had the board replaced twice and the entire inside operating mechanisms replaced twice. The second time, the transmission has fused together and when the repair work was to be done, they couldn't do it. The machine was comp'd out and I received a check for the total paid including sales tax. I bought something totally different and with it, also the extra warranty. I made sure I got the 5-year one that includes reimbursement for laundromat fees. Do yourself a favor and do the same.

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Question

how can i remove center piece i think i have coins underneath it making sounds

In order to know how to remove parts, I would have to recommend that you call our Parts and Service Hotline. They would be able to better assist or provide documents that can help. The number is: The Home Depot/Maytag Hotline, 877.461.3376, Option 2, Option 1. Thank you.

MikeNeedsHelp,I apologize for any issues that you feel your experiencing with this washer. I would suggest going through the troubleshooting portion in the use and care guide. If you have already done this, then I would recommend you call The Home Depot/Maytag Hotline at 877.461.3376, Option 2, Option 1. The Service and Parts Specialist will be able to troubleshoot live with you and provide some next steps if you do not find resolution. Thank you for being a Maytag customer.

There is not a guide for the gallons used on each cycle, I apologize. There is a lot of variation depending on load size, cycle selection, and options added. The gallon range would be approximately between 22-36 gallons. Thank you for viewing this Maytag home appliance.

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Question

Does the Intelliflo need to be calibrated?

I have noticed that my machine is using WAY too much water (20+ gallons for four bath towels), and I'm wondering if there's a calibration that needs to be done, or if my sensor is bad. We just bought the washer, so I sincerely hope it isn't already broken.

I apologize for the issues you feel you are experiencing with the washer. I am going to have to refer you to our Parts and Service department. The Customer Care Representative will be able to troubleshoot with your further and ask more questions. They will be able to either provide assistance over the phone or setup service if it is deemed necessary. You can call them by contacting The Home Depot/ Whirlpool Corporation Hotline at 877.461.3376, Option 2, Option 1. Thank you for being a Maytag customer.

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Question

The lid lock light

Went to do a load of laundry and the lid light lock won't stop flashing and it won't go into another cycle. I have had this washer less than 10 months and haven't had one problem out of it until now Please help

amotherlosingherpatience,I apologize for any issues that you are experiencing, I know that can be frustrating. I would suggest that you unplug the washer for several minutes and allow it to reset, then plug back in. If this doesn't fix the issue, then I would call The Home Depot/ Maytag Hotline at 877.461.3376 Option 2, Option 1 to speak with a Parts and Service Specialist. They will be able to troubleshoot with you further after gathering more information to help. Thank you for viewing this Maytag home appliance.

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Question

I'm also frustrated with wrinkled clothes. I suspect it's due to the long spin cycle and the large amount of water extracted. With my old washer

I was able to air dry my clothes and the wrinkles disappeared! Can anyone advise how to remove wrinkles created by the Maytag Centennial top loader without having to put the clothes in the dryer? Thanks for anticipated advice.

I apologize for the issues you are experiencing with tangling of clothing. Below are some suggestions from the use and care guide on things you can try. Also, I would suggest reviewing the Use and Care Guide as this washer does wash in a more improved way than older washers. There might be some tips gained from reviewing this guide. If you don't have a copy, then you can view the guide on the product page under the Info & Guides section. Thank you for viewing this Maytag home appliance.

See “Using Your Washer” section.Select a cycle with a slower wash action and spin speed;however, items will be wetter than those using a higher speedspin. See the “Cycle Guide” to match your load with the bestcycle.Load garments in loose heaps evenly around the basket wall.Reduce tangling by mixing types of load items. Use therecommended cycle for the type of garments being washed.

Thank you for the question. The dimensions are listed below. These specifications along with many others are located on the product page by clicking on the Specifications tab. Thank you for your interest in Maytag. We look forward to having you as customer.

bob,I apologize, but I am unsure what you mean by WF rating. Would you be able to clarify your question? This washer is energy star qualified and is Tier III rated. Thank you for viewing this Maytag Home Appliance.

At the beginning of cycle and after the lid locks (a waste of a feature) the sensor fits around for a few minutes. I suppose the sensor is weighing the load to determine how much water to add. The drum is so big you can put in a very LARGE load but you are unable to set the water level and it doesn't fill up adequately!! I don't like my washer and plan to get another brand.

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answer 2

Asked by

TeamMaytag

July 22, 2011

mona,

I have copied and pasted below what the use and care guide says about how this washer senses the loads.SENSINGWhen the START/Pause/Unlock button is pressed, the washer will first perform a self-test on the lid lock mechanism. You will hear a click, the basket will make a slight turn, and the lid will unlock briefly before locking again.Once the lid has locked the second time, the washer will use short, slow spins to estimate the load size. These sensing spins may take 2 to 3 minutes before water is added to the load and you may hear the hum of these spins. If the sensing light is on, then washer is working properly. You will hear the motor turn the basket in short pulses to thoroughly wet the load. The washer will then move the load briefly, pause to allow water to soak in to the load, and resume adding water. This process may repeat until the correct amount of water has been added for the load. You may also hear water flowing through the dispenser, adding detergent to the load.

Uses much less than standard older washers, but amount is dependent upon the amount of clothing placed in each load.

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answer 2

Asked by

TeamMaytag

October 29, 2011

Stephen,

This washer uses on average of about 22 gallons of water per wash. For lighter cycles or smaller loads, it would use less and heavy duty and large loads would potentially use a little more. This is a significant savings compared to washers built prior to 2004 which could use as much as 40-50 gallons on average per wash.

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Question

why does the "lid locked" light continue blinking constantly while the lid is NOT LOCKED? the washer will not run.

Its a mystery to us all. This machine has too many issues. I have multiple problems with this machine within a year and I don't see how anyone can cause this machine to break down. 1. Put your detergent in. 2. Put your clothes in. 3. Set the setting and press start. 4. Nothing!!!!!! Light stays on sensing forever! DO NOT BUY OR RECOMMEND THIS PRODUCT TO ANYONE.

dean,There are a couple of models that this washer would be compatible with. I have attached those models to this answer. Thank you for viewing this Maytag washer, we appreciate the opportunity to answer your questions.