Frequently Asked Questions

Pregunta en General

Edmund Optics was founded in 1942 by Norman Edmund. The first EO catalogs focused on "hard to find" optics for science enthusiasts, hobbyists and educators. As the breadth and depth of the product offering evolved, Mr. Edmund created Edmund Scientific Company and was well known as the go-to source for unusual science activities, telescopes, experiments, and demonstrations specializing in optics. In the late 1980s, Mr. Edmund’s son, Robert Edmund, re-invigorated the original Edmund Optics brand to serve the needs of the industrial, high precision optics market, launching military grade TECHSPEC® optics.

Today, Edmund Optics continues to inspire the next generation of students through Edmund Scientific, an educational outreach program designed to give educators, mentors, and youth leaders the tools they need to provide engaging, hands-on-learning in the field of optics. Visit Edmund Scientific to see the available videos, lab experiments, Inspiration Kits, and technical support.

Yes! Several EO facilities, including the corporate headquarters in Barrington, NJ are ISO 9001 certified. EO manufactured products undergo rigorous and thorough testing as part of the company's quality program and in compliance with EO's global quality procedures. You can learn more about our Compliance program here: www.edmundoptics.es/company/compliance.

VIP stands for Vision Integration Partners. Our VIPs have joined with us to make integrating EO's machine vision optics, illumination and hardware easier than ever before. Customers will no longer have to compromise between optical performance and local integration. Learn more about VIPs in your region here: www.edmundoptics.es/vip.

Becoming a VIP entitles you to free technical support from our experienced engineers, collaborative marketing opportunities, lead referrals, and VIP discounts on imaging optics and accessories. If you are interested in receiving all of these perks, complete our short VIP application and we will contact you.

We are sorry to see you go! To unsubscribe from our catalog mailing list, please complete the short form on our Catalog Unsubscribe page. You will need the customer number from the back cover of your catalog in order to proceed.

If you would like to preview exciting new products, receive exclusive discounts, take advantage of promotional offers and so much more, you can sign up for our email newsletters by filling out our Registration Form.

Unfortunately, no, we do not have a PDF version of our catalog on the website. However, if you find a product in the catalog that you would like to buy, you can search for it on the website by the stock number. Or you can contact a member of our Sales Department to help you enter an order.

Placing an Order

If you would like a quote for any stock components from EO, please use our Quick Quote Tool by adding the stock numbers you would like a quote for and begin the simple 2 step quotation process. Or please contact our Sales Department.

Items must be received in their original manufacturers packaging. All returns go through an inspection. If our Quality Assurance Department determines something is wrong with the product, our Sales Department will contact you and let you know if we will accept the item or if a restocking fee will be charged and what the percentage will be. Our maximum restocking fee is 20% for catalog items and up to 100% for custom items. Items found to be defective are accepted for repair or replacement for a period of one year from the invoice date. If you would like more information, please contact a member of our Sales Department.

As we are a UK company, VAT (Value added tax) must be charged at the standard rate on all orders shipped within the UK (standard rate is currently 20%). For orders shipped elsewhere within the EU VAT is charged at zero rate if the customer produces a valid VAT number for the country to which the shipment is made. If the customer is not VAT registered the standard UK 20% rate will apply. For shipments made to countries outside the EU (including Norway, Russia, Switzerland, Iceland and Liechtenstein) VAT is not applicable.

Most orders ship same day (subject to local stock levels); however, additional paperwork, or customs checks, may delay the arrival of your order. If items are in stock in our UK and/or our US warehouse EO will not ship until all items are available to be shipped from our UK warehouse. If there is a backordered item, we will part ship order but will not charge extra for the second shipment.

For custom requirements manufactured to your exact specifications, we recommend working directly with one of our trained Optical Engineers. Call +44 (0)1904 788600 and ask to speak with a Product Support Engineer or simply e-mail to [email protected].

Application requirements falling just outside of our standard catalog offering can often be addressed by quickly and easily modifying one of our thousands of stock products on hand. Visit our Optical Prototyping page to see how EO can help with your modification needs. You can start your request using our Modify a Lens, Mirror, or Window or Filter forms. If you have more questions, please contact our Product Support staff.

For custom requirements manufactured to your exact specifications, we recommend working directly with one of our trained Optical Engineers. Call +44 (0)1904 788600 and ask to speak with a Product Support Engineer or simply e-mail to [email protected].

If your application requirement falls just outside of our catalog offering, we can quickly and easily modify one of our thousands of stock products on hand. You can visit our Optical Prototyping page to get started or contact our Product Support Team for more help.

Each stock number includes a specification which includes its RoHS compliance or non-compliance. Additionally, you can put the stock number into our RoHS Lookup tool to get the status of the product you are looking for.

An email is sent out daily at 16:00 GMT to all customers who have had products ship out each day. If you did not receive your tracking number you can email our Sales Department staff or call the regional office closest to you to request the tracking number.

Shipping time will vary for non-EU countries due to customs clearance, EU and UK orders will arrive by the end of the next business day. Please contact our Sales Department to discuss the delivery time to your location.

If you are inquiring about the ECCN number or tariff code to export the product, please contact a member of our Sales Department by phone (+44 1904 788 600) or email ([email protected]) for assistance. Tariff code information can be found on our invoices.

Edmund Optics, Inc. (EO) and its global subsidiaries recognize the importance of your privacy. EO collects information about users' activities during their visits to our websites and interactions with our staff. These activities include, but are not limited to: registration, requesting a catalog, placing an order, requesting a quote, responding to a promotion and other communications via letter, phone, fax and email. The information collected may include name, company, mailing address, email address, phone and fax numbers, and other demographic/firmographic information.

The primary use of the information is to improve our ability to meet your needs. We analyze this information to improve the content and delivery of our marketing communications and to determine whether to add or subtract products or services. We also use this information to contact our customers to apprise them of new products, services and promotions.

Edmund Optics, Inc. (EO) and its global subsidiaries recognize the importance of your privacy. We use industry-standard encryption technologies when transferring and receiving payment data exchanged with our site. We have security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our site. Despite these measures, Edmund Optics cannot guarantee that any electronic commerce is completely secure.

Our cookies are primarily designed to retain ordering and registration information for customer convenience, to avoid re-keying data. In cooperation with third party vendors, the EO websites use cookies to track and aggregate information on site usage and to help deliver the most relevant advertising and promotions to our website visitors. These cookies reside on your hard drive and can be deleted by you at anytime.

The EO website uses Javascript in order to deliver content to your browser quickly, efficiently and to increase your overall shopping experience. It’s important to us that people find what they’re looking for in a timely manner and we use Javascript to help us accomplish this.

Look for the word Volume next to the price of the stock number. Clicking Volume will show you the volume discounts based on the quantity ordered. Additionally, you can find the volume pricing for a stock number under the price after clicking on a the product name.

Yes! If your email address has changed, you can update your information using our Account Profile tool in My Account. However, you cannot use an email address that already has a My Account associated to it. If you have questions, please contact our Web Team.

Yes! My Account users can access the online orders they have made with the Past Orders page. This functionality does not allow customers to see any orders made through phone or fax. If you need a sales receipt from a previous order made with our Sales Department, please contact our Sales Department.

Yes! EO stores addresses that you add during the checkout process, if you are logged into My Account. Additionally, you can add a new address to be used in an upcoming order using our Address Book in My Account.