Data Policy Statement

Fathom Information Technology LtdData Privacy Policy

About this Policy

This policy explains when and why Fathom Information technology Limited, Ark Infrastructure Ltd and Fathom IT ( franchise ) Ltd , (“we”) collect personal information about our customers, how we use it and keep it secure and your rights in relation to it.

We may collect, use and store your personal data, as described in this Data Privacy Policy and as described when we collect data from you.

We reserve the right to amend this Data Privacy Policy from time to time without prior notice. You are advised to check our website (www.fathomit.co.uk) regularly for any amendments (but amendments will not be made retrospectively).

We will always comply with the General Data Protection Regulations (GDPR) when dealing with your personal data. Further details on the GDPR can be found at the website for the Information Commissioner (www.ico.gov.uk). For the purposes of the GDPR, Fathom Information Ltd will be the “controller” of all personal data we hold about you.

We may administer a customer’s Microsoft Exchange email service. In the event we do, we will hold user and password information in a service details document so we can administer the service as and when requested by the customer.

For the purposes of our legitimate interests in operating the business.

User and password information relating to a customer’s domain registration.

We may administer a customer’s domain name and DNS information. In the event we do, we will hold user and password information in a service details document so we can administer the service as and when requested by the customer.

For the purposes of our legitimate interests in operating the business.

We may supply a customer with a web hosting service. In the event we do, we will hold user and password information in a service details document so we can administer the service as and when requested by the customer.

For the purposes of our legitimate interests in operating the business.

We may supply a customer with a cloud backup service. In the event we do, we will hold user and password information so we can administer the service as and when requested by the customer.

For the purposes of our legitimate interests in operating the business.

How we protect your personal data.

We will not transfer your personal data outside the EEA without your consent.

We have implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse or unauthorised alteration or destruction.

Please note, however, where you are transmitting information to us over the internet or via e-mail, this can never be guaranteed to be 100% secure.

We will notify you promptly in the event of any breach of your personal data which might expose you to serious risk.

Who else has access to the information you provide us?

We will never sell your personal data. We will not share your personal data with any third parties without your prior consent (which you are free to withhold) except where required to do so by law or as set out in paragraphs 5.2 and 5.3 below.

We may pass your personal data to third parties who are service providers, agents and subcontractors to us for the purposes of completing tasks and providing services to you on our behalf. However, we disclose only the personal data that is necessary for the third party to deliver the service and we will have a contract in place that requires them to keep your information secure and not to use it for their own purposes.

We use a number of third party providers to supply services to customers. The providers and links to their Privacy Policies are set out below:

Microsoft for Microsoft Exchange Email and other Microsoft services https://privacy.microsoft.com/en-gb/privacystatement

How long do we keep your information?

We will hold your “business name, name, address, telephone numbers & e-mail address” on our systems for as long as we continue to operate.

We will hold your device password information for as long as we are required to hold your device to work on.

When supplying administration services for Microsoft Exchange we will hold your login details for as long as we are required by yourself to administer the service.

When supplying domain administration, web hosting or cloud backup services we will hold your login information for as long as we continue to supply the service.

We will review your personal data every year to establish whether we are still entitled to process it. If we decide that we are not entitled to do so, we will stop processing your personal data except that we will retain your personal data in an archived form in order to be able to comply with future legal obligations e.g. defence of legal claims.

Your rights

You have rights under the GDPR:

to access your personal data

to be provided with information about how your personal data is processed

to have your personal data corrected

to have your personal data erased in certain circumstances

to object to or restrict how your personal data is processed

to have your personal data transferred to yourself or to another business in certain circumstances

You have the right to take any complaints about how we process your personal data to the Information Commissioner:

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Dear Nathan, I wanted to contact you to let you know how delighted I was with the service I received from Matthew when I phoned and called into the shop last week with significant laptop problems. Matthew was friendly, helpful and informative, and I am delighted. #shoplocal ... See more