Can you tell me my password XXXXX Microsoft Outlook, please?

Customer Question

Hi there, Thanks for dropping by. I really hope I can help you out with your IT issues, quickly and efficiently.

GL ITCS :

Is this for an email address within Outlook on your computer, or Outlook.com?

JACUSTOMER-mp1si31h- :

I do not understand your question. I have been in Microsoft Outlook on a permanent basis for some time, which I use for my e-mail traffic. I have now lost that link so cannot get in to read or respond to my e-mail. I hope that helps

JACUSTOMER-mp1si31h- :

Please note that I am NOT a computer "expert"!

GL ITCS :

Ok

GL ITCS :

So it is Outlook on your computer, i.e. a program that is installed and you cannot access it at all - have you tried using the start menu?

JACUSTOMER-mp1si31h- :

Yes but I do not have aclear response to it

JACUSTOMER-mp1si31h- :

If you could give me a clear instruction on how to do this, I will try again if you like

GL ITCS :

what operating system are you using please?

JACUSTOMER-mp1si31h- :

Windows 7

JACUSTOMER-mp1si31h- :

Is that what you need?

GL ITCS :

Yes thanks

GL ITCS :

So if you go to the start menu, do you see Outlook listed under "Programs"

you will need to follow that, and then get your password issue resolved by them.

JACUSTOMER-mp1si31h- :

I will try this now

GL ITCS :

ok, I will make this into a Q&A now, instead of chat, you can try this out and then get back to me once you have done so with the results ok?

JACUSTOMER-mp1si31h- :

I have tried this process. However, my account was set up by a professional computing person whose e-mail address, and telephone numbers he used to set up the account in the first place. This is the problem

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