Impact Sourcing: A Bold New Model for BPO Hiring in a Global Economy

Impact Sourcing (IS) is a business process service delivery model that provides quality and cost at parity with traditional Business Process Outsourcing (BPO), but with optimized enhancements. IS employs individuals with limited opportunity for sustainable employment as principal workers in BPO centers to provide high-quality, information-based services to domestic and international public and private-sector clients.

5G is on its way. It may be closer to 2019-2020 for some but for others, it may be 2023-2025 before it materializes. In all the countries that are frontrunners of 5G in Asia-Pacific, 5G is benefiting from local government support coupled with local demand or at least the potential for demand for 5G services. The demand may be incentive or market driven.

The market for 5G is expected to have reached $4.50 billion by 2022 with 280.4 million 5G subscriptions. The implementation timeline for MNOs will vary from country to country, albeit not as widely as it was with 3G or 4G. Frost and Sullivan expects that government support for 5G in populous countries such as China and India and new business models that will emerge out of the trials by MNOs at the upcoming Olympics will support high service revenue growth at CAGR of 315.1% from 2019 to 2022.

5G will trigger a quicker transition to distributed, cloud native networks that leverage on NFV, SDN, and MEC to reduce cost to serve and improve on efficiency and profitability for MNOs. Further, with 5G offering latency below 1ms and larger bandwidths, mobile networks can gain an edge over fibre networks and regain competitiveness.
If you have any client that has an interest in gaining an in depth understanding of 5G developments in Asia Pacific, this study will help address questions such as:
•How will 5G impact industry?
•What are the market challenges and opportunities?
•What are the key drivers for growth?
•How big will the market be for 5G by 2022?

The need to embrace digital transformation in all possible scenarios is paramount to bring efficiencies and improve current business processes. The challenges of real-time data processing, high network speeds and latency can be overcome by using ICT technologies, i.e., Mobile Edge Computing/Fog Computing. These computing technologies bring compute and storage capabilities to the edge of the network and enable real-time and context-based business applications. All industry verticals can find relevant application areas that can benefit from computing at the edge of the network.

Prior to the era of digital transformation, international expansion was largely the domain of very large organisations that were capable of investing in infrastructure across the world. Today, the vast majority of IT solutions that enable innovation are deployed in the cloud; such solutions are opening up new opportunities for businesses of all sizes. When it comes to international expansion, acting local but delivering consistent and flexible services is essential. Cloud-based solutions allow organisations to internationalise quickly and enable start-ups to be “born global”.

Digital transformation is already impacting financial services, and future banking will evolve to leverage technology in ways that will have a much deeper implication to customer service than current use cases. As a result, numerous interactions between customers and digital banking will be done by using mobile devices and cloud-based platforms. Furthermore, security will be key to creating confidence in the value chain. Financial service providers are investing in bringing services to customers on personal devices, increasing the need for software/hardware security solutions for authentication of transactions. Biometrics can be leveraged for strong authentication and to comply with regional regulations.

For more than a decade, industry experts have predicted the death of smart cards. However, the embedded SIM (eSIM) has an impact on the telecommunication vertical, and many other verticals continue to benefit from the tremendous advantages of this secured device. Frost & Sullivan forecasts that, in 2017, the market will continue to grow at a 4.7% CAGR globally for all verticals, including telecommunication, banking and payment, government and ID, transportation, and physical and logical access. In a growing market, innovation is key. This is why major players have added innovative functionalities to the existing medium to strengthen security and provide a more exciting user experience.

From the beginning of the energy sector's digital transformation, many technologies have emerged to offer new opportunities and challenges to industry participants. As technology development cycles accelerate, it is easy to dismiss new possibilities as irrelevant or impossible to implement, but blockchain and distributed ledger technology may prove vital to industry transformation. In this briefing we discuss the development, opportunities, pitfalls and future predictions for the technology.

Digital transformation is impacting the automotive industry thanks to the rise of embedded software, autonomous behavior and hyper connectivity. But connected cars are often mentioned when referring to hacking or security threats and risks. At Frost & Sullivan, we strongly think that connected cars will drastically change the way people interact with vehicles due to the numerous communication technologies and associated services that will be available. Even if security is mandatory to create confidence in connected car usage, real value-added services are also vital for a successful commercial rollout. The My-Car-as-a-Service concept will transform existing car usage in a frictionless experience.

As Europe’s electricity power sector evolves and utilities embark on their own digital transformation journeys, traditional IT and industrial OEMs have built out adjacent portfolios to address market demand. This presentation looks at what utilities are doing with key digital technologies, such as analytics, digital marketing, cloud, or IoT, and their operational or business objectives. It also compares the routes to market by different types of ecosystem participants to identify utilities’ challenges.

Cybersecurity is one of the most important, yet misunderstood and underappreciated professions in the world. It has near-zero unemployment and a worker shortfall that grows every year—a gap projected to reach 1.8 million by 2022. Given the talent shortfall, and the apparent attention, it is difficult to understand why more women are not attracted to the field. If they were, the workforce gap could be reversed.

A panel of thought leaders will discuss concrete steps to close the workforce gap, the role that women should play in achieving that goal, the equality challenges facing women in the profession, and quantitative key performance indicators that organizations must implement to create a gender-balanced workforce that offers equal opportunities for all professionals.

In Australia in 2015, 43% of adults held a tertiary qualification; this is one of the world’s highest population proportions, behind only Canada, Japan, Israel, Korea, the US and UK. Competition and specialization amongst universities has been and will continue to be a significant source of technological change on campuses, enabling student and staff retention, and the development of deep specializations in unique academic areas to boost institutional reputation. Digitization of the learning experience is a key trend that will continue in the tertiary sector. Through a demand-pull model, student demand for digital innovations and seamless tech solutions will be fulfilled, enabling more effective collaboration and engagement.

Why You Must Attend:

· Understand the key technologies impacting the Australian education sector.
· Discover the challenges facing the Australia education sector.
· Find out what impacts Moocs (Massive Online Open Courses) are having on the market.
· See how universities are embracing digitization in 2017 and beyond.

The Asia-Pacific data center services landscape is highly competitive, and dominated by telecommunications companies/carriers, wholesale/retail data center service providers, as well as managed service players. Who are the leading data center market participants in the region, based on market revenues and strategy vision? What are some initiatives taken by leading participants to stay ahead of the curve?

The 2017 FrostIQ – Asia-Pacific Data Center Service Providers matrix provides a snapshot for industry CIOs and other decision makers, on the selection of best-in-class data center service providers in the region.

Wearables can easily empower humans by providing them several unique capabilities. However, they also create new business areas and dedicated cases studies highlighting the non-intrusive functionalities and wide range of these devices. While payment appears as the most promising area, innovative case studies on transportation and access control are encouraging. Frost & Sullivan expects the wearable market to reach 220 million devices in 2020; more than 50% of these devices will be smart watches. Even if Apple smart watches did not reach the expected forecast in 2016, the average price per wearable shipped is expected to increase over the forecast period from about $215 in 2014 to about $247 in 2020, at a compound annual growth rate (CAGR) of 2.3%.

The pay TV, VOD, and IPTV market is still evolving in terms of content and pricing models, but the demographics of Africa and its large population are highly attractive to existing and new market participants. Internet penetration, supplemented by a significant uptake in smartphone adoption, has altered the manner in which Africa consumes video content. This growth will be further augmented by the availability of cheaper DTT services, data-saving video consumption options, and attractively packaged triple-play services. It is critical for market participants to gauge market trends, price sensitivity and growth opportunities while offering their services. Along with pricing and richness of content, strategic partnerships will play a key role in defining the market leader in the next five years.

Remote work, telework, home office, virtual work or telecommute—call it what you want, but the fact is this new way of working is already widespread in countries such as the United States. Why and how is this spreading worldwide, including the Latin American region? The growing usage of mobile and social networking is changing employee expectations of how, when and where they consume, contribute and share information.

Digital transformation affects every industry, every type of organisation and every country in Europe. It is a strategic priority for businesses to address the top drivers behind industry change: (1) changing needs of customers; (2) new distribution channels; and (3) new products entering the industry.

A unified suite of applications running off of a single database answers these challenges efficiently, and Frost & Sullivan research finds that businesses increasingly see cloud as a solution to the challenges of industry transformation, competition, and as a means to facilitate global expansion. They are turning to the cloud for its agility, scalability and flexibility, and reaping the rewards by delivering innovative products and services that are transforming industries.

Why You Must Attend:
• Discover why digital transformation is at the heart of customer experience
• Learn about next-generation intelligent contact centers incorporating Artificial Intelligence (AI) and leveraging the power of SMAC
• See how digitalization is driving the 4Cs of global contact centers: consistent customer experience, customer segmentation, consolidation and control
• Follow customer use cases, which demonstrate the benefits of Tata Communications’ hosted contact centers

For more than two years, the telecom industry had to adapt its strategy to market requirements. Now, new usages and devices are driving the market, strengthened by a strong consumer demand for connectivity. The global Subscriber Identity Module (SIM) market reached 5,456 million units in 2016 and will continue to grow, reaching 5,570 million units in 2021. The explosion of tablets, wearables and the Internet of Things (IoT) has forced the telecom industry to standardize a new SIM called embedded SIM (eSIM) to leverage new business opportunities. This is a fantastic chance for telecom operators to create new consumer experiences and set up high-quality connectivity based on personalized offers.

Fintech is transforming the traditional financial services industries. New services are being launched by Fintech disruptors that traditional, established financial institutions are not interested in providing or cannot provide due to regulations or cannibalization of their existing business commitments. The emergence of new business models is enabling players to innovate with technologies, product lines and solutions. In order to remain competitive and relevant, traditional financial services and technology companies need to:
• Partner or cooperate with new ecosystem start-ups to complement their existing services
• Clearly identify customer segments and new services for the next generation of financial customers

Why You Must Attend:
•Find out how connected cars are impacting the traditional automotive ecosystem
• Learn about the major trends in connectivity and security
• Discover how technologies and existing services will transform the way we interact with vehicles
• Understand how the new market players such as Apple CarPlay and Android Auto are now taking control of the connected car market, and the opportunities to create new digital services and customer experiences.
• Participate in an interactive panel discussion with Frost & Sullivan, Gemalto and Eliocity

A round-table discussion with executives from Check Point Software Technologies, Zimperium, Skycure and Kaymera Technologies will focus on mobile security and illuminate the issues for companies that want to improve BYOD security in their organizations.
Why You Must Attend:
· Understand why raising the bar on mobile security is important across industries in the developed world
· Get expert insight from leading security technologists about trends that impact the enterprise today
· Learn what can be done to increase security in the BYOD environment

Frost & Sullivan's Digital Transformation webcasts provides global industry analysis, market forecasts, competitive analysis, and insights into emerging technologies that are designed to help your company address current trends and challenges.