Customer

A leading online retailer that has web stores on multiple marketplaces, including eBay and Amazon

Challenge

A rapidly growing e-commerce company used Microsoft Excel spreadsheets to store data about their inventory and the staff had to update their product lists manually for each of the separate marketplaces. There was no central database so a lot of different errors occurred in the product listings. The staff members spent a lot of time to find and correct those errors and that slowed down their order workflow.

The customer needed multi-channel inventory management software to automate manual tasks, increase efficiency and sales but they couldn’t find an off-the-shelf solution that met the specific needs of their business. That’s why they contacted experts from Quandary CG to discuss the development of a bespoke inventory management system that would be able to take their online retail business to the next level.

Solution

Quandary Custom Business Application team designed and built a tailor-made multi-channel inventory management system that featured a centralized inventory database, order processing, and fulfillment. It allowed the client to control the entire inventory management process, order processing, and fulfillment workflow across multiple channels with a single web application and save time and money. The software system was integrated with eBay API and Amazon API as well.

The new system made it possible to list products with custom attributes that are not available in the ready-made solutions. Besides, the custom inventory management software includes powerful reporting so the company’s managers can create instant reports on stock levels using multiple criteria and optimize their business processes.

Results

The company is able to handle more than 2,500 orders a day instead of 400-500 as it was before, all with the same number of employees. The new inventory management system helped reduce costs, boost sales and profits, and increase customer service level without the need to hire more staff. The company increased their e-commerce business by over 500%.