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MACKAY has long been known for its lack of customer service but it seems the tables have turned.

Sales assistants, event managers, waiters, salespeople and everyone in between are going above and beyond and are being recognised for their efforts.

When the Daily Mercury asked on our Facebook page where residents had experienced exceptional customer service, the post exploded with names and businesses that have done an amazing job at leaving a lasting impression on customers.

Dolphin Heads Resort events and functions manager Rachael Ellis was praised for her efforts on the Facebook post.

But Mrs Ellis says it all comes back to the customer.

"I am very, very thankful for the recognition, they have all been a pleasure to work with, but at the end of the day it all comes back to them and creating a magical experience for them," she said.

Mrs Ellis, who has worked at the resort for 10 years, enjoys organising functions and weddings and said it all came down to organisation.

"I absolutely love it, I really do," she said. "I helped plan over 84 weddings last year and each one was different in its own way.

Dolphin Heads Resort events and functions manager Rachael Ellis, in her ‘office’, has been praised by our Facebook followers for her efforts.Tony Martin

"But in this job I really have to be organised. I meet with the bride and groom early on and stay in contact with them throughout the planning process. A month prior to the big day everything is set in concrete. It's similar with any other type of event as well. I always keep in contact with the clients."

But two weddings stand out for this wedding planner.

"We organised a destination wedding, the couple was from Boston but had family and friends here," she said.

"The time difference was a bit difficult but we would just reply through email as soon as we could.

"The bride and I were like sisters when we met for the first time on her wedding day.

"I also organised my own wedding, which was, of course, held at Dolphin Heads Resort. It was classy and simple and my team knew exactly what to do and gave me the perfect day."

And she has seen some unique and memorable things happen.

"I love it when the grooms get involved," she said.

"I'll have to write a book when I finish about all the things I have seen."

Reader poll

Does Mackay offer good customer service?

This poll ended on 02 March 2015.

Yes - 5%

No - 94%

This is not a scientific poll. The results reflect only the opinions of those who chose to participate.