If, at arrival at the destination airport, passenger doesn't find the hold baggage, He has to go immediately to the Lost and Found office and fill in a complaint form (PIR Property Irregularity Report), specifying the luggage size, colour, brand and any other information useful to uniquely identify the lost luggage.

The passenger should also decide if receiving the found baggage via courier or picking it up personally. The Lost and Found Office will immediately start search procedures; sometimes the Airline could provide a starter kit.

Passengers need to call phone number +390828354315 for a follow up on the search.

If the luggage is not found within 21 days, the file will be closed and the baggage will considered officially lost.In this case the passenger can address a complaint to the airline attaching the following items: