I did also Put this on the Vengeance Forum (Since there Plugins also use eLicenser)I hope that some people can post on the other eLicenser using vendor's of witch they own some software that uses itHere is a List of those: Algorithmix Arturia Axis Plugins Eiosis Iosono Real Sound Lab reFX Vienna Symphonic Library VirSyn Software Synthesizer Waldorf XILS-lab

Paulwr wrote:I see they are posting about the eLicense issue on the VSL forum, too.

Just to be fair, maybe this is not entirely Steinberg's fault. The eLicenser site has no forums, nor have I seen any announcement there about the issue.

Then again, I have noticed that this forum now has at least 5 new members, whose posts have only surrounded the activation problem we are all having right now. This in itself speaks volumes. However, Steinberg is selling their software in conjunction with an eLicencer dongle, aka "The Steinberg Key"--a term frequently used by other software companies who need to inform their customers that they need to activate their software using that dongle. My point is: a new Steinberg customer is not obliged to "know" that other companies also use the same type of dongle for activation, so they hold Steinberg responsible for such unfortunate events, and rightfully so.

For the rest of us "returning customers" well, we have chosen Steinberg products, and all we can do besides expressing our frustration is to keep riding Steinberg's roller-coaster like we all have in the past.

Bottom line is: it would be nice if Steinberg joined the conversation to explain what is happening, or at least clarify how this may not be their fault--although I genuinely doubt anything but a successful activation would satisfy new (or even older) customers.

Following Jeff Hayat's comment that the system is working, I tried to complete the activation of the upgrade from V7 to V7.5 but still couldn't get it to work after three attempts. The process validates my activation code but fails to complete the process. Guess I'll just have to keep watching and trying.

As an experienced company director, one of the first issues I deal with in a company is the state of the risk register. Have we identified all of the things that could harm our business, particularly through causing distress in some way to loyal customers, and have we put in place robust and totally reliable management processes to deal with those risks?

If you are going to mandate a process that customers have to follow to be able to use the product you have sold them, it seems to me that this is then a core business process that should be protected from failure at all costs. It is hard to understand how something like this can be allowed to happen in an organisation serving a global market, 24/7 - 365 days of the year.

Hopefully someone will take charge of this situation and get it dealt with from both the short and long term perspectives.

Bottom line is: it would be nice if Steinberg joined the conversation to explain what is happening, or at least clarify how this may not be their fault--although I genuinely doubt anything but a successful activation would satisfy new (or even older) customers.

Immediately owning up to an issue usually helps calm things quite a bit.