Android

Ifitness Scam

Hello. I am a Samsung user and have been scammed by Ifitness. I never signed up to them, they have been taking £3 a week from my bill since 03/04/2017. On 18th April I asked Vodafone to cancel this as I had no APP or agreement with Ifitness, to which they said they had done, but havent!!! I have asked for my money back and they are refusing to refund. I have text back STOP every month too but still being charged. Vodafone have referred me to an O2 Forum for advice (???) and a link which confirms its a scam linked to google play pedometer. Does anyone know how I go about complaining and getting my money back. I am livid with the performance of Vodafone. I have been a Customer for over 10 years !!

Have a try via the play store.there is an option to report those kinda things it might take a little detailed searching but it is there as I used it myself and actually got to speak to a real live person I think!

Never EVER reply to an unsolicited text, even if it's charging you money. It's unlikely to work and, if they're just sending SMS out to random numbers, all you're doing is confirming that yours is live. In a worst case, you migth even trigger the charge itself.

I'm susprised that Vodafone were unable to stop the charges and they they're refusing a refund. Hang on for the forum team here - they'll be able to investigate further.

I literally blew my lid at a Customer Services Manager today and she has esculated everything now to an internal complaint. She has given me an email address to contact to try and refund my money.

Personally, I find this an insult. They should have stopped the charges in April when we had the discussion, knowing its a scam !! Instead they have left me paying and now I have to claim a refund else where

Never EVER reply to an unsolicited text, even if it's charging you money. It's unlikely to work and, if they're just sending SMS out to random numbers, all you're doing is confirming that yours is live. In a worst case, you migth even trigger the charge itself.

I'm susprised that Vodafone were unable to stop the charges and they they're refusing a refund. Hang on for the forum team here - they'll be able to investigate further.

Do remember that Vodafone aren't responsible for the scam, although, from what you say, it does sound as though there was a failure to at least stop the charges when you initially reported it. There's a regulator for the premium text industry: PhonepayPlus. People have reported varied success with it and I doubt it can do much if the originator is outside the UK, but it's worth a try,

Never EVER reply to an unsolicited text, even if it's charging you money. It's unlikely to work and, if they're just sending SMS out to random numbers, all you're doing is confirming that yours is live. In a worst case, you migth even trigger the charge itself.

I'm susprised that Vodafone were unable to stop the charges and they they're refusing a refund. Hang on for the forum team here - they'll be able to investigate further.

Never EVER reply to an unsolicited text, even if it's charging you money. It's unlikely to work and, if they're just sending SMS out to random numbers, all you're doing is confirming that yours is live. In a worst case, you migth even trigger the charge itself.

I'm susprised that Vodafone were unable to stop the charges and they they're refusing a refund. Hang on for the forum team here - they'll be able to investigate further.

I have removed all premium services from my numbers for the time being to try and stop the charge. The email address Vodafone gave me has replied with, its not us you need to contact try 'fitness at bounce.mobi' they havent replied yet at all

If a "service" is a scam, contacting them is pretty much pointless - and all you may be doing is giving them your (confirmed valid) email address so that they can scam you even further - and sell the address on. Only reputable services will interact with you in any useful way, and they won't have signed you up without your knowledge in the first place.

You can block premium texts in your Vodafone account settings, although this can mess up paying for parking, if you use that facility. I think there are separate switches for incoming and ougtoing, so the options are quite granular.

You need to call PM connect services (through which ifitness operates) at 03333217014. They will stop the subscription and refund the money you've paid (up to 10 weeks worth) via the post office. It's a total scam & they know it. You would have received a msg saying you're a member of ifitness & will be charged £3/week unless u text stop to a number. Most people naturally ignore the msg. I've just spent the last few hours trying to get to the bottom of why my mother's phone bills have been excessive for the last 7 months! I

O2 confirmed its a scam linked to the Pedometer on Andriod. I have removed all premium services on both my numbers for the time being until I can get some sort of response in relation to a full refund from either Vodafone on (18/4/17) or Ifitness from when they started taking funds.

Cancel all premium services on your number. That is the only option Vodafone have given me, BUT make sure you keep a copy of the written CHAT script of them saying they will do it because when they dont bother then you have a case for a refund back to the date you asked for it. Dont trust them to keep the CHAT because it 'disappears'

Just contacted vodaphone after checking my account on the my vodaphone app, been charged an extra £12 as extras on this months bill and £3 on last months bill, I never incur extra charges so contacted them to be told that I was being charged by ifitness which I have never signed up for, vodaphone say I have to go through phone pay plus which is a regulatory board for premium rate phone numbers, unfortunately I dont have any emails or texts regarding this ifitness company. Vodaphone said it nothing to do with them but would put a bar on any further debits from them, not impressed. Apparently o2 customers have been refunded, im very happy for them!!!!!