Top 34 Webex Teams Integrations, Apps, and Bots for 2019

Top 34 Webex Teams Integrations, Apps, and Bots for 2019

Ready to take your productivity and collaboration tools to the next level? If you use Cisco Webex Teams and are looking for ways to enhance the experience, that’s where the top 34 Webex Teams integrations, bots, and apps come in.

We’ve collated the best Webex Teams integrations and sorted them by app type. Use this menu to skip to your most pressing requirement. Then, flick back to review some of the other apps you could be utilizing.

Google Calendar

When it comes to collaboration, there are few things more important than ensuring your teams are available in the same place, at the same times for crucial meetings. Google Calendar can help with that.

With the Google Calendar Integration for Webex Teams, you’ll be able to send custom notifications to employees through Webex, organize schedules, and keep meetings on track.

To get started, just go into your Webex Teams space and click @ to select Google Calendar.

Blitzz

Blitzz takes collaboration in the workplace to the next level with a live video app specifically designed for field service agents. This platform uses both augmented reality and videos to help technicians support customers and collaborate with their teams over difficult problems.

Field techs can show the rest of their team a customer’s equipment, so that groups can work on the same issue on real-time, without being in the same place.

Blitzz for Webex Teams

Features include:

Markup of live images: draw on pictures and videos in augmented reality to solve issues faster

Camera sharing: share the camera on your mobile device to allow other people to visually inspect your situation.

Basecamp

Keeping your teams connected in the same space is difficult in today’s evolving workplace. With so many remote and mobile employees to cater to, it’s challenging to ensure that projects run smoothly.

Fortunately, Basecamp helps with this by allowing you to communicate with people more effectively within your Cisco Webex space. Basecamp allows you to create customizable notifications which grab the attention of employees when an issue arises. As you collaborate to deal with the problem over video or instant chat, you can look back through your Basecamp records to see how problems were handled in the past.

Enhance productivity in Webex Teams

Redbooth

Wish it was easier to track projects and keep your team on track?

Redbooth is one of a few Webex Teams integrations that simplify workflow management within Cisco Webex Teams. You can plan projects efficiently with easy-to-use timelines and checklists and ask your team members to track and comment on their progress.

The integration uses a bot to connect a Webex Teams room to a Redbooth workspace. You can manage your projects or tasks within the Redbooth application separately or organize everything in Webex Teams by typing @Redbooth help.

Azendoo

Azendoo helps teams to plan, execute, and sync work on crucial projects.

At its heart, Azendoo is a work tracking tool designed to make teams as productive and efficient as possible. Using the simple interface, you can ensure that your team is staying on top of tasks, assign deadlines, and deliver crucial attachments.

Azendoo brings basic team organization and works planning into the Cisco Webex Teams workspace.

Status Hero

Intended to be a set-it and forget-it tool for tracking your daily goals and projects, Status Hero is a bot that takes care of things like check-ins and status reports on your behalf. You can even use it to check who on your team is making the most of Cisco Webex Teams, by analyzing participation and goal completion metrics.

Everything on Status Hero is customizable, including the active team members you want to track, notification times, observer accounts, check-in questions, and more. Status Hero even lets you keep track of when your people are on vacation.

Enhance customer experience by adding apps to Webex Teams

DocuSign

Even in today’s digital world, signatures are a big deal in the sales process.

Getting a signature through DocuSign can save you a lot of time scanning printed documents. What’s more, digital signatures are better for the environment too!

DocuSign

As one of the most simple Webex Teams integrations, DocuSign allows teams to easily manage contracts together through their Cisco chat tool, then set up notifications for when documents are signed or declined.

Some of the customizable notifications available include:

Delivered or sent envelopes

Envelope signed

Envelope declined or voided

You can also ask DocuSign to tell you when an authentication effort has failed due to a problem with a signature.

AltoCloud

If your sales teams spend a lot of time collaborating over contracts in Cisco Webex Teams, then Altocloud could help them to get more out of their conversations.

AltoCloud

This unique customer relations bot collects information about the customer journey to define your most valuable digital customers and share notifications with your employees. You can embed AltoCloud into various components of your sales workflow to collect customer analytics, then help your reps to deliver more contextual experiences to clients. Features include:

Zendesk

The Zendesk bot for Cisco Webex Teams is intended to help companies address complex customer issues, and work together on support tickets within their enterprise chat app.

A bot that makes the help desk more intuitive, Zendesk’s bot will notify Webex users whenever the status of ticket changes and allow them to click a button to hop straight into a call with their team where they can solve complex problems.

Zendesk

You need a Zendesk administrator account to use Zendesk’s bot in your workflow, but some of the notifications available include:

Ticket opened

Ticket created

A ticket is pending

Ticket solved

Ticket closed

With the Zendesk bot, you can make sure that you don’t forget about crucial customer service issues.

Envoy Visitor Registration

Envoy Visitor Registration is a tool for Cisco Webex Teams that is intended to make visitor and hosted experiences more seamless. Created to support the flexible workspace, Envoy removes the need for paper sign-in, by allowing guests to sign into a workplace through an iPad, smartphone, or laptop connected to Cisco Webex Teams.

Envoy Webex Teams integrations

The Envoy visitor registration system:

Automates badge printing for visitors

Sends notifications to visitors from hosts

Provides access to legal agreements for more secure visits

This tool is excellent for companies in the customer service space or businesses that invite clients to their offline environment for tours of the premises.

ServiceNow

ServiceNow provides a Cisco Webex Teams bot that brings extra intelligence to your incident resolution strategies. With the ServiceNow bot for Webex Teams, you can provide your employees with instant alerts whenever tasks are updated, problems are resolved, or incidents are created.

Through ServiceNow, it’s easier to ensure that everyone in your workforce remains on the same track when tackling crucial business and customer issues. When a new problem arises, just click on the notification to start chats or video conversations with your team seamlessly.

ServiceNow for Jabber and Webex

Features include:

Ticket tracking

Ticket and incident notifications

Instant conversation escalation

You need a ServiceNow administrator account to establish ServiceNow as part of your Cisco Webex Teams workflow.

If you already have a Marketo administrator account, then you can connect the Marketo bot to your Cisco Webex Teams spaces. From inside the admin hub, you’ll be able to send and receive customizable notifications whenever leads are changed or created.

Enhance file storage & data management

DropBox

Dropbox is the go-to solution for file storage and for a ton of digital groups. With Webex Teams integrations likes these, you can stay up-to-date with all the latest changes in your Dropbox folders and files.

Dropbox for Cisco Webex Teams gives you an easy and secure way to share information with your teams so that you can equip employees with the information they need to work together.

DropBox

Connecting the Dropbox box to your Cisco Webex Spaces also means that you can set up custom notifications for:

OneDrive

Make sure that your teams have access to all the information that they need with OneDrive for Cisco Webex Teams. This simple integration makes file and folder management easier in your digital workspace. You can share and collaborate on files within your Cisco Webex Teams spaces.

Additionally, with the OneDrive bot for Webex Teams, administrators can ensure that the right people are always informed when photos, documents, and videos are updated. This means that people can work more efficiently together.

OneDrive Webex Teams integration

You’ll need a OneDrive business account to get started, and you can set up custom notifications like:

CloudFuze

This is a Webex Teams integration that does what it says on the tin.

The app works by fusing your cloud-based storage solutions into the same environment. Wherever your users store their content, from GDrive to Dropbox, OneDrive, and SharePoint, they’ll be able to access files through CloudFuze.

CloudFuze offers a quick and easy way to upgrade your collaboration strategy.

CloudFuze

With a simple search function, your users will never have to leave Cisco Webex Teams when they’re looking for the information they need for a crucial task. Features include:

Webex Teams bots and assistants

Zoom.ai

Zoom.ai is a Webex Teams integration that gives people between one and three hours of productivity back into their day.

With Zoom.AI, you can stop wasting time on repetitive tasks like meeting scheduling and searching for files. Instead, everything you need can be delivered to you by your virtual assistant.

Zoom.ai Webex Teams integrations

Zoom.ai can chat with you in natural language – making the process feel as simple as working with a human assistant. Additionally, because the AI lives in Webex Teams, there’s no reason to jump between apps. Features include:

Todoist

Todoist is a handy productivity bot designed to keep your to-do lists on track within Webex Teams.

If you struggle to keep on top of your notifications, or you want to make sure that your employees don’t lose track of their deadlines, Todoist can help. Connecting the bot is as simple as typing @ on your Webex Space and selecting the Todoist option.

Todoist

Once you’ve established Todoist within your space, you’ll be able to build custom notifications for:

Now Assistant

Now Assistant is a digital assistant for the modern workforce.

Powered by artificial intelligence, the tool helps to connect your employees with crucial information in your business data center. For instance, your team members could use Now Assistant to find information about your latest leads or see what’s happening with your revenue growth.

The Now Assistant for Cisco Webex Teams is a bot that allows Webex users to get information from their assistant while they’re collaborating with their colleagues. The assistant can deliver real-time notifications and respond to speech with natural language understanding.

Gideon

Here is a Webex Teams AI intended to improve the experiences of employees using enterprise chat tools.

Gideon for Spark

As an automated Teams moderator, Gideon handles tasks like:

Managing user blacklists

Deleting inappropriate messages

Managing user whitelists

Creating and moderating rules for Cisco Webex Teams spaces

Deleting messages that contain potentially dangerous files

With Gideon, team leaders can improve the compliance and security of their Cisco Webex Teams Spaces. Gideon even sends automatic direct messages to people in your group the violate the filter settings you set up.

Dialogflow

Another tool designed specifically for the developer community in Webex Teams, Dialogflow is a full developer platform that supports the creation of conversational experiences.

Developers in Cisco Webex Teams can use Dialogflow, formerly API.AI, to design products and services that understand and process natural language seamlessly. For instance, you might create a bot that your customers can speak to using voice, rather than written text.

When your product launches, Dialogflow embeds it with machine learning, so it can continuously update and improve based on real-time interactions.

Zenbot

Zenbot is an AI solution for companies who want to unlock the power of native language processing for their Spark chatbot. If you’re building a chatbot into your website and you want people to be able to speak to that bot, then you can integrate Zenbot.

This means that you don’t have to code anything or teach a machine learning algorithm on your own. Zenbot comes with NLP tools built in and bot hosting on a single service.

You can use Zenbot to allow your team members on Cisco Webex Teams to speak to their enterprise chat tool when they need help scheduling a meeting or finding a file.

More Webex Teams apps that need a mention

Army Knife

As you may have guessed by the name, the Army Knife tool for Cisco Webex Teams is a service that makes various aspects of Webex Teams simpler.

For instance, you can use the /track command to check messages from your boss without showing him or her a “read” notification. You can also track vacations, pin messages for later, and set up reminders.

Gifbot

Just because you’re at work, doesn’t mean you can’t have fun.

A great way to improve the relationships between the people in your team is to let them express themselves. Gifbot is one of a few Webex Teams integrations that uses the popular Giphy platform so that individuals in your Spaces can send gifs to their coworkers.

Gifbot for Webex Teams

All you need to do is mention the Gifbot with the @ symbol, then pass it a search query to get back a random gif from the Giphy archives. All of the Gifs available are work appropriate, so you don’t have to worry about accidentally sending something that’s not PG-13.

qChat

qChat is an integration by QWASI which allows customers to use their mobile devices to communicate with companies without downloading a specialized app.

Ideal for the omnichannel communication marketplace, QChat provides customers with localized offers, real-time support, and personalized rewards. Through the Webex Teams integration for QChat, brands can listen, collaborate, and respond to requests seamlessly.

qChat Webex Teams integration

According to the app developers, all of the data managed via QChat is GDPR and CTIA compliant. Additionally, the solution integrates with things like Meraki and DNA spaces from Cisco too.

Features include:

Options to optimize customer support and access contextual conversations

Easy mobile marketing and sales conversations

Personalized mobile messages

Search through customer details for conversational transparency

Notifications and alerts when messages are sent

Download qChat for Webex Teams here

Rollbar

Rollbar is a real-time error monitoring software solution. Designed to work seamlessly with Cisco Webex Teams, Rollbar helps developers to find and fix mistakes in their projects, so that they can deploy software faster.

Through Rollbar, teams in developer and engineering groups can ensure the rapid and reliable delivery of software, accelerating time-to-market, and making businesses more agile.

Rollbar Webex Teams integration

The integration requires an admin account with Rollbar. Once you’re set up, you can get notifications and insights sent straight to your Cisco Webex Teams spaces through the Rollbar tool.

That should be enough Webex Teams integrations for one day. If you haven’t had enough, or have your favorite integration that didn’t make the list, please reach out in the comments and we’ll look it up!