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Hi there, you’ve reached the user feedback site for Microsoft Teams. It’s managed by our Customer Advocacy Team inside Microsoft Teams Engineering led by Karuana Gatimu. Our entire team believes in representing your needs inside our engineering group and we appreciate the time you take to share them with us. Rest assured that a large team of dedicated people read and discuss your feedback!

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Since Teams works so easily with Microsoft Stream to record meetings, my team has hosted training sessions where we have a webcam pointed on a presenter in front of a whiteboard. The output from these recordings isn't ideal because the UI splits the call into four windows.

It would be great if there were an option under the ellipsis menu to enable "Presenter Mode" (perhaps use a different name to avoid confusion with the PPT feature) where the UI locks to the single user who has activated Presenter Mode in the same way that a screenshare locks the UI to that screen only.

This would be helpful both for remote users who are watching a video feed and for recordings for later review.

Thanks!

Since Teams works so easily with Microsoft Stream to record meetings, my team has hosted training sessions where we have a webcam pointed on a presenter in front of a whiteboard. The output from these recordings isn't ideal because the UI splits the call into four windows.

It would be great if there were an option under the ellipsis menu to enable "Presenter Mode" (perhaps use a different name to avoid confusion with the PPT feature) where the UI locks to the single user who has activated Presenter Mode in the same way that a screenshare locks the UI to…

in teams it is not possible to see how long the call duration was. (after hanging up the connection) IN skype and skype for business this is. Is it possible to add a log line of the duration of the call.
Second request: Is it possible to add a log line that a person has called and the date and timestamp to it. Now this is visable in the activity log but without the time stamp.

We have hundreds of contact objects in our Azure Active Directory with their phone numbers. In Skype for Business we can search for these contacts and call them directly.
In Teams, these contacts are not found/listed when we search them for calling.

When you make, or receive, a call in Teams, i want to pop it into its own window similar to how SFB worked. This is because i have my chats on one screen and my videos on another screen and many times, if we are sharing screens, i make it full screen. When it does so inline, i am forced to move my teams window to my other monitor and then have to move it back when finished.

The "voice settings" menu from SFB app (Android and IOS) should be implemented in Teams app as well. There you can choose whether calls to cellphone should be VOIP, VOIP on WiFi only or Cellular. In the Scandinavian countries operator-based forking is common, and this setting improves the integration between the operator and Teams. There could also be a setting "VOIP for Teams calls, Cellphone for PSTN calls". Also, make these settings configurable from O365 admin portal and/or Powershell.

For some reason Audio Calls stopped recording the start and stop times, as well as duration of the Audio Call, on the Chat window. There is no record whatsoever that we switched to Audio. I still run Windows 8, so maybe it's because you're trying to pull the plug on Windows 8? :)

add the capability to hand off video and audio calls between devices.
lets say you are late back to your desk so you join a meeting or answer a Teams call using your mobile. when you get back to your desk you should be able to and the session on the mobile and continue on your PC.

When all agents in a PSTN call queue have explicitly declined/rejected a call, all agents are "redialled" and receive the incoming call for a second time. The caller remains on hold during this time.

This is not ideal behaviour. If all agents have declined a call, we want to be able to perform an action (e.g. redirect to a recorded message and disconnect the call, or redirect to voicemail, or redirect to another call queue).

To be clear, if all agents are busy on existing calls, we want the caller to continue to be on hold until an agent is available.

The issue we have here is only when all agents have declined/rejected the incoming caller.

When all agents in a PSTN call queue have explicitly declined/rejected a call, all agents are "redialled" and receive the incoming call for a second time. The caller remains on hold during this time.

This is not ideal behaviour. If all agents have declined a call, we want to be able to perform an action (e.g. redirect to a recorded message and disconnect the call, or redirect to voicemail, or redirect to another call queue).

To be clear, if all agents are busy on existing calls, we want the caller to continue to be on hold until an agent is…

Imagine you have 200 available agents in queue waiting for the calls and 200 calls in the queue. Suppose the average pickup time by the agent is 10 second. It will take 33 minutes till the 200th call will start ringing to agent. Although all 200 calls could be connected to 200 agents at the same time. Calls are connected at the same time in skype for business on-premise but unfortunately not in Teams

In Skyp4B client you can choose to make either a skype call or a call to a PSTN number from your contact list.
Would love to have this feature in Teams as well so you can right click your contacts and pick either Teams-Teams call (via uri) or call the contacts cell phone/PSTN number through direct routing.

When someone calls me, either internally or externally, and I'm on another call, the default behavior should send the call to voicemail after popping a notification and perhaps a subtle ring. This business of ringing more than once when I'm on a call is not helpful.

Similar to BTOE but no third party software to install.
The ability to choose and control the Teams phone device for inbound calls, outbound calls, and meetings from the desktop or mobile client based on logged in phone device.
Also allow switching the audio between devices and clients without having to transfer the call.

Make the Teams 'Calls' UI more like a cell phone.
My company has started using teams and almost everybody (well everyone I have called, and I do it too) hits the 'hang up' icon rather than the 'answer' icon. The correct icon to hit to answer the call is counter intuitive.