4.
Curso: Professional English for Tourism Inglés Profesional para el TurismoContenido: UNIDAD 1: Commercial and administrative management of tourist services in English. On successfully completing the course objectives at this level, learners will have the ability to give the basic information to clients and attend to typical needs that a receptionist is familiar with in situations at work. These include dealing with work routines in familiar situations such as greeting people who use hotel services and asking for and giving information about the hotel and its services in a professional way. Learners will practice listening and responding to basic instructions and information that include general vocabulary and vocabulary specific to the duties a receptionist has including asking guests where they are from and using numbers and dates to complete reservations and check the level of satisfaction. You will be able to understand basic requests and give instructions and information.

5.
Curso: Professional English for Tourism Inglés Profesional para el TurismoMatching the written forms of words to the vocabulary used in everyday work situations, you willpractice the terms in the exercises and keep a record of your pronunciation andspeaking to monitor the progress you make and encourage reflection.Commercial and administrative management of tourist services: Guests and Tourists. 1y 2Receptionists & Hotel Workers. 1 y 2Dialogue QuestionsTypical SituationFurther Dialogue QuestionsConsolidation-Hotel Services. 1 y 2Customer service and satisfaction. 1 y 2Commercial and administrative management of tourist services :Dialogue QuestionsTypical SituationFurther Dialogue QuestionsConsolidationTypical Situation: Checking into a hotelThe Hotel. Youve got mailTypical Situation: Organizing a convention

6.
Curso: Professional English for Tourism Inglés Profesional para el TurismoUNIDAD 2: Presntatione of tourist information in English.On successfully completing the course objectives at this level, learners will beable to understand the negotiations between travel agencies and commercialholiday agencies and discuss and agree the terms and conditions in a contract.The skills the student acquires include managing information about pricing,supplies and services, explaining environmental legislation and practice tocustomers analyze the quality of the service at the hotel and help clients informan insurance company and deal with an accident.You will be able to understand basic requests and give instructions andinformation to suppliers, and travel agencies about orders and contracts.You will be able to give information to insurance companies and respond tocustomer needs in a sensitive way.Matching the written forms of words to the vocabulary and phrases used inthese work situations, the student will practice the terms in the exercises andkeep a record of pronunciation and speaking to monitor progress and encouragereflection.

8.
Curso: Professional English for Tourism Inglés Profesional para el TurismoUNIDAD 3: Tourist customer service in EnglishOn successfully completing the course objectives at this level, learners will have theability to help tourists when they ask for service and help, informing tourists abouttravel times, arrival and departures and explaining security measures that protectthem.In familiar situations learners will practice these situations and politely provide anappropriate service.Inferring context and using interactive exercises to confirm understanding, learnerswill practice listening and complete sample dialogues that consolidate thevocabulary in the topic.The learners will complete written exercises that demonstrate you are capable ofmatching the written forms of words to the vocabulary used in conversations withthe tourist.