Our Rating: 65.0%

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Company Information and Credibility

Company Information:

Azimo, similarly to Transferwise, CurrencyFair.Lebara Money , is an online-only remittance platform. It has been getting a lot of positive media attention, as well as investor attention. In its last fundraising round, Azimo has raised an additional $20m, pushing it’s value to $100m.

Azimo, which was established in late 2012, was a success almost directly from the beginning. In fact, it has raised its first million in a seed round in 2013, when it was already serving 30,000 clients who signed up and made a transfer during that year.

Azimo is so exciting because unlike its peers, it allows cash pickup in some countries, and not only bank-to-bank transfers. Another exciting thing with Azimo is the ability to sign up quickly via Facebook login, and then being able to transfer up to £889 every 30 days without providing any further documentation (there’s even a Facebook app!).

Azimo has been featured on mainstream media several times, and always with a positive outlook from the reporter covering them. They were featured in the Financial times, the Guardian, Wall Street Journal and TechCrunch.

Updates – Our Experience with Them:

We were Azimo’s referral partners for a period of time. That gave us some indication on how this company operates. Here are a few takes:

1) The back-office system was a total mess. Inaccurate, buggy, and unhelpful.

2) We were not paid on time, and had to chase them on it.

3) Very few clients registered in comparison to other companies. That indicates to us that the sign-up process is not as prompt as easy as in other companies like Transferwise.

Although the people whom we worked with were pleasant and professional, we are having difficulties trusting a company which has transparency issues, and does not pay their partners on time, and we think it will reflect to how they treat clients.

Regulated By:

Financial Conduct Authority (UK)

Awards:

Best Startup, Payexpo, 2013

Finalists, Innotribe, 2013

Conclusion:

Azimo is a financially sound company with $31.2 in investments, which has been operating successfully for the past 2 years. Their unique bank to bank and bank to cash combination, which can potentially push the large remittances companies like Western Union or Moneygram out of business, is revolutionary.

With everything we read about it in the media, plus 6,000 highly positive reviews of the company on TrustPilot, we could have concluded it’s credible and recommended, but based on our own experiences with them, we cannot recommend them.

Credibility Rating

Client Feedback

Research:

There are 6,000reviews available on TrustPilot. Average score 9 / 10. Less than 1.5% of them are complaints.

There are sporadic reviews over other review hubs. We couldn’t locate anything with volumes, but we can say we have traced 12 positive mentions of them in forums, and found one complaint about them.

Update: There were several additional reviews by clients that were added below on our comment section. Most of which are bad, describing delays in payment, cancelled payments and the like.

In addition, we can say that based on our partner referral experience with them, they are extremely slow on payments.

Conclusion:

The vast majority of client reviews are highly positive hailing the company for almost every aspect concerning currency transfers. The most common adjectives used to describe the company were around their promptness and how hassle-free the entire process was.

There are meaningful complaints about the company though. Seemingly the payments are delayed in some cases, and others are being cancelled to no avail. There are also many complaints about the customer support.

From our experience with them, it is very possible that the complaints about slow payments are true. They have failed to pay us our commission on time and keep dragging it indefinitely.

Exchange Rate & Fees

Research:

Fees: Fixed fee of a Pound per transfer for a normal speed transfer (or 3 Euros from Europe); additional GBP/EUR 11 for a speedy transfer.

Exchange Rates: The exchange rates are usually very good, hovering at around 1% mark or lower. In fact, with this particular company it’s even easier to see how it fares against competition with Remittance Prices site from World Bank.

Example: On transfers of 300 GBP to Poland (exchanged into Euros), Azimo is the 3rd cheapest option with a cost of 1.48% (Transferwise is leading the list). That is remarkably cheap considering Azimo allows cash pick up as well – its direct competitor MoneyGream is charging over 7% on the same transaction!

Example (2): On transfer of 300 GBP to Romania (exchanged into Euros), you will pay 1.68% on your transfer. That is the best price on the market, besides Transferwise, but again this is much cheaper than its cash pickup alternatives (Western Union can charge up to 30% on that transfer in some cases).

Limits: From €2. In order to send €889 or more every 30 days, you need to verify your account and send appropriate documents, as dictated by

Conclusion:

Azimo’s rates are definitely better than all its traditional competition. In terms of bank to bank transfers, Tranferwise and Currencyfair are usually a bit cheaper, and firms like World First could be a lot cheaper if you are in need of a large transfer, but in its specific segment of bank to cash, it’s the best.

Client reviews: Generally positive about the service they have received.

Our experience with them: Poor. Delayed payments. You have to chase them to get your money.

Conclusion:

Azimo is the best in its sector of providing a true remittance solution. In fact, it has translation to many of the top-spoken European languages, and offer an almost worldwide solution, with wider global reach than any of its competitors.

The best part? The withdrawal. Whereas most companies focus on bank to bank solutions, in some countries that is not possible. This is where Azimo’s model really comes into place. Mobile money transfers for developing countries like Kenya where banking system is unstable, and cash pickups all throughout Europe.

On the other hand, the service, based on our experience with them, is poor. If they treat their referral partners poorly, it is only reasonable to believe they treat their clients in the same way.

Global Reach Score

Additional Functionalities

Hedging:

None.

You can only make spot transfers.

For Online Sellers:

No Offering

App:

Really good app with full functionality! Easy to transfer money on the go. It’s rated 4.5 stars out of 5 in the Google Play store. The site and the app are both integrated with Facebook, so you can use your Facebook details instead of having to retype them.

Conclusion:

Really good app and a great sign up process, and nothing offered for businesses or large transfers, because they are simply not the target audience.

Special Features Score

Review Summary

Credibility Score - 60%

60%

Client Feedback - 70%

70%

Fees, Exchange Rates - 75%

75%

Global Reach, Availability, Service - 70%

70%

Added Values - 60%

60%

Bottom Line

Azimo offers a much cheaper solution for cash transfers than anyone else. For bank to bank transfers its rates are just about average, while for cash remittances they are definitely one of the cheapest around. We are receiving a handful of complaints about issues with the service but the customer service crew is extremely efficient and respectful, which makes use feel like there is someone there for any inquiry or issue.

109 comments

ADWOA ABRAFI

CAN I GET EXAMPLE OF AZIMO TRANSFER NUMBER AND THAT IT TAKE MORE THAT A MONTH IN THE BANK IF SOMEONE SEND YOU MONEY MY HUSBAND SEND ME MONEY AND IS STILL IN THE BANK WILL IT BE CANCEL WHEN THE MONEY IS STILL IN THE BANK FOR 3 WEEKS

Amizo is a fraud company using peoples money to make a profit for themselves. I sent my partner in Nigeria money since yesterday which should take 30 minutes and the money is still not there. I have sent numerous emails to the email address provided with no reply except for the automated confirmation. First it was processing until last night more information needed. What information is needed?? I emailed to ask still no reply. I need my money back please this feels like daylight robbery now looking at the comments on here.

I have been in touch with our customer service team regarding your query. They have advised that your query was resolved. However, if you still have an issue please contact our customer service at [email protected].

Hi I want to transfer money for the first time, but I need to speak to customer service before transfer the money. But your numbers is not recogines. Pls can change that number . That number is not going thought or in box me another number to talk to direct to azimo company. Thank you Regard kunle ojo.

I paid for transfer immediately and the money was debited straight away. Azimo cancelled the transfer with no reason given. Its been 5 days and they have still not refunded my £1462.77 phone calls are unanswered. Emails are ignored I have contacted trading standards to investigate this company Your phone is still not working. I have contacted my bank and have been given the faster payments tracer id 00153425632bhrbmjq

Hello Mehmood. Disturbing case. 5 days isn’t much though. Please do update us whether the money has been refunded to your properly. Please note we are a review site and NOT Azimo. So when you say “your phone is still not working”… you mean THEIR phone doesn’t.

Online bank transfer via nationwide and Azimo is claiming not to have received the money. This has been ongoing now since 30th June 2016. Something happened with Azimo’s banking system as a result of many customers trying to get their transfers done before the results of the Brexit vote.

My money got lost in limbo and I have now asked Nationwide to trace the funds and put it back as it is unauthorised, if Azimo are claiming not to have received it.

Azimo has been completely useless in resolving this matter. All I know is that they have my money and are claiming they dont. Won’t use them until this is resolved.

Well, you must be very luck to get you money in 1 hour, in fact my receiver haven’t been able to get money in 5 days. And when you chat with their customer service support, they give you wrong information at all the time. Last year I sent the money and had similar issues, funniest thing is that the dialogues are same that “( we are an authorized money transfer company by the FCA and regulated by the HMRC , it is not on our interest to hold your money as we can cancel the transaction and send a full refund back into your account whenever vou want to . I understand your frustration and we are aware of the fact that this might unfortunately create an inconvenience for both your beneficiary and the sender of the transfer If1 can do something for you while our Team is working on this issue , please let us know so we can get back to you as soon as possible.)” And “(Thank you for your kind confirmation , sadly , at the moment a minor technical issue on our system does n’t allow us to process transactions as fast as we usually do . Our Operational Department is already working on this case and solution should be found this morning”)

How long are you people going to cheat with public? Or at least STOP LYING that you will get money in an hour or 2nd day. This time I’m not even sure that will I can get my money back if not possible to get it for the receiver. Coz it’s been 5days that money is out of my account and not been delivered yet…

I send money to family via Azimo for medical emergency it’s been 6 days money not recived yet and the most amazing thing is that Azimo provided number is fake it’s just take you to automatic advise to email . I email more than 10 no one replies yet … I am very disappointed that atlest contact or answer your customers desperate situation …. This is well out of order … I am going to take this further I am gathering all information for my case .

I send money on 3 of august to south Africa still now 10th of August the money not received in south Africa. I sent couple of messages but they do nothing about it. I am thinking of referring the issue to legal matter to deal with it. Azimo they do care.

I sent £507 to my girlfriend in Cameroon for her education through azimo on the 15th of September 2016 Azimo provide me with ref number for collection and they said the money is available to pick but when she want to collecting point in buea in cameroon the money is not available,this is about a week plus then I emailed azimo at [email protected] they said that the money will be there very soon but she want back money is not available pls what I do this very upsetting.

Thank you for contacting us. We received the confirmation from our local partner in Cameroon that the funds are available and that your recipient has been assisted and she can collect the money today. We are very sorry if there has been any issue and we will make sure this will not happen anymore. In the meantime, if your recipient is still not able to collect, please make sure to contact our customer service at [email protected] and we will do anything to make sure your recipient can receive the funds you sent them.

I just came to visit my family from Finland and while visiting I got short of money so my husband sent me 1330euro for my return ticket. It’s been 2 days now since I haven’t gotten the money. The transaction number they gave says available for pick up but when I go the Bank here they say there is no money with the transaction number I gave. How many does it really takes for a cash pick up to be ready when sent.

Hi Sandra, thank you for your inquiry. Where are you located? Are you sure the pickup location is your bank? Usually the money is sent to certain branch stores. In some cases these sort of transactions can take more than 2 days but it is really depends to which country the money was sent to. Did you try to contact Azimo?

Me and my boyfriend made transfer via azimo from english bank account to bank account in Slovakia. They cancelled it with no reason but money didnt return. They didnt reply on my emails and messages and we have waited for our money for 1 month!

Hello Barbora, that is absolutely ridiculous. Unacceptable. We will take this feedback and incorporate it into Azimo’s review. If you would like us to look into send us an email via our contact form on our about us page, and we will contact Azimo on your behalf. They have some explaining to do.

Could you solve your problem? If not, I would like to look into this query for you. Please, could you contact me at [email protected]? Once I have some information from you I can look into this with our customer services team.

Tried to send money to Argentina URGENTLY to my family, to let them buy some Christmas presents. Azimo asked me to send them a photo of my debit card, which I promptly did. The process is still pending after many hours, my family will NOT receive money in time to buy presents, and their customer service doesn’t answer me to give an explanation. STAY AWAY from those people if you need a reliable service! If someone thinks my review is a joke, contact me and I’ll give you all the evidence you need. TERRIBLE EXPERIENCE!!!

Could you solve your problem? If not, I would like to look into this query for you. Please, could you contact me at [email protected]? Once I have some information from you I can look into this with our customer services team.

My transfer SF35A6 was still not cancelled nor was it delivered. Azimo doesn’t know where the money is. Moreover now they issued a “receipt” consisting of a simple web graphic, saying that the money has been collected: No original documents were supplied. This way they are further delaying the refund. Customer Service wrote :

Dear Sir,

Thank you for contacting Azimo.

We are sorry again for the situation.

Unfortunately, according to our local partner the transfer was collected on Friday, which means we must get confirmation of the cancellation before we issue a refund.

We have resent a request to our partner in order to receive more details on the matter and we will inform you as soon as we have a satisfying answer.

Thank you for your understanding in this delicate matter, we will do our best to resolve it.

I have spoken to our Customer Service Team about your transaction. There are updates about it. Could you please contact them at [email protected]. They will take the necessary steps to solve this for you. Let me know if I can help you with something else.

After posting this here and additionally on Trustpilot Azimo has reacted and refunded my money immediately and in full. Well .. this doesn’t make it a great service – in my case, but at least there’s development.

Thank you all for your support.

Posted on January 10, 2017

Compare - MTC Admin

Markus, thank you for keeping us up to date. We are glad to have helped you retrieve your funds. Did you have any more positive experience with any other company?

Posted on January 11, 2017

Markus

Yes, indeed. After that unscuccessful first transfer I have sent money through transferwise to the same recipient. They don’t offer cash pickup, but delivered the funds within 2 days to a Sri Lankan bank account. Everything went smooth. Good experience.

I am not sure you can send business transactions to Thailand with Azimo. It may be that your verification level should be higher before allowed to do that. In any case, instead of speculating, let’s wait for Azimo’s representative which usually responds quite quickly.

You should be definitely able to select the “business” option. Try to log out and log in again. If you are still having problems, please let me know at [email protected] and I will make sure you can make your transfer as soon as possible.

You should be definitely able to select the “business” option. Try to log out and log in again. If you are still having problems, please let me know at [email protected] and I will make sure you can make your transfer as soon as possible.

my sender send me money via azimo and i always get email frm them, but this time sunday their time in uk he send me money but i have not recieve any email frm azimo which makes me wonder, also my bf gave me track letters instead of numbers as before

I sent a transfer to an overseas office of a UK registered Charity only to have it cancelled with no explanation and no appeal. Customer Service has been unhelpful and only replied to one e-mail in every five or six and refused to help, explain or escalate my complaint. My account was then locked and closed and presumably I am now blacklisted all for sending a charitable donation to an organisation that help the poor. I have complained to the FCA. Great caution recommended. Previous transfers have gone through well enough, although very slowly on occasions and I have had to ask for assistance. Western Union can be cheaper.

Hello Dr. Norman. Thank you for your valuable input. As you can see, this review does serve as a cautionary piece about possible issues with Azimo with a ton of feedback. There’s an Azimo representative on board who should reply directly to your inquiry.

Hello I just sent money from Germany to the US. I downloaded the app, and it was quick to use, and I had no problems. I really liked using Azimo. the money has already been received in the US and i only sent it yesterday. so pleased i chose them. more people should know about them.

Aimo has been life changing for my year in Argentina – here it is impossible to get more than about £100 from the ATM and there are hefty charges both by Argentina and the UK for debit card use. So being able to send one decent transfer a month for a small fee has been wonderful. The app is super simple to use; the money usually is available for pick up wihtin hours (NB dont do on a Friday night and hope to pick up Sunday … working days only). I could not recommend it more highly.

Hello Azimo, Somebody sent me 800 pounds from Manchester on Sunday through Azimo swift money transfer, he told me to contact the agent for the remittance but when i called them, they were asking me for the code but when i called the sender, he said he was not allowed to get the code that it is the beneficiary that is supposed to pay for the code, is it true?

After 2 successful transactions with Azimo I was asked to verify my card with a picture, which I did. I received an acknowledgement of this and told my transaction would go through shortly. It didn’t and after nearly 2 days I asked for it to be cancelled which they said it was.

I have checked my bank a/c today to find 2 transaction amounts debited by Azimo 4 days ago. I’ve been online for 2.5 hours to them today to ask for the money to be refunded. They deny this and keep posting up the same old nonsense about my bank ‘locking ‘ and ‘freezing’ my funds which they will refund shortly and this could be speeded up if I give them my bank’s fax number.

This is absolute nonsense. Azimo have debited £1606 from my account and I can’t get hold of them.

Hi Gillian! As one of our agents explained on the live chat, we weren’t able to accept your payments because we couldn’t verify your card.

Your bank authorized us to charge the card (that’s why you see a debit on your bank account balance, but it won’t reflect on your end-of-the-month bank statement), but we rejected this authorization and sent them a full reversal message. The funds have not been claimed by Azimo and they are only temporarily frozen in your account. While some banks unlock the funds immediately upon receiving the reversal, others wait for a couple of days for the authorization to expire – that’s why we offered to fax them to speed up the process.

We do apologise for this and if you’d like us to fax your bank to ask them to process this reversal faster, please just send us your bank’s fax number to [email protected]

Joanna as you know the money hasn’t been frozen or locked by my bank. It has been debited to Azimo 2 days after you refused my transaction.

My bank has refunded the money through the Visa compensation scheme but it seems to me that this is a systematic scam that you perpetrate.

I submitted a 3rd request for a cash pickup and it hung on my dashboard for 1.5 days as “in progress”. Eventually on 17th I was asked to submit a photo of my card number…which I did. You’ve denied getting it despite me receiving an acknowledgement from Lucy. I then cancelled the transaction as nobody would tell me what was going on. REALLY stupidly I never checked my a/c balance until and see that you debited my a/c of 2 amounts on 20th. One of these is from a previous transaction that you completed and one is outstanding.

I’ve been kept waiting and flannelled and can see I’ve quite simply been scammed. This isn’t an oversight or a misunderstanding…. you’ve debited my a/c 8 days ago and keep pretending it’s been ‘frozen’ by the bank which is a lie. It is on my statement as a debit and I can’t get hold of you to deal with it.

I’ve been incredibly naive and didn’t find this comparison site until after the event but Azimo should not be trading…it’s broke.

Gillian, thank you for your compliments on the site and the great deal of effort you have put into this review/complaint of Azimo. We’re curious to see what they have to say because we feel you have a valid point.

Hi Gillian! I’m very sorry that your latest transfer with us caused you so many problems. To sum up, you set up three transactions with us recently – 2 were set up on February 17th and the third one on February 20th. While the first two went through successfully, we asked for an additional document to process your third one, and unfortunately we couldn’t proceed with the transaction even after we received the document, as it was incomplete.

All three transactions were for the same amount, and it could be that the debit for the successful ones showed on your bank balance a couple of days after you placed the transaction – card payments are not always reflected immediately.

I hope all is settled now, but if you’re still not sure if you got the full amount back for the failed payment, please kindly reach out to our support team via e-mail or live chat and we’ll sort it out for you.

You debited my account on February 20th for 3 transactions and only paid out for 2.

Despite copious ‘back & forth’ you still haven’t refunded the money and it is now in the hands of my bank…Visa chargeback.

I still believe this is a scam as anytrue mistake would have been rectified weeks ago and you only reply when I write on this site.

Take note anybody considering using Azimo….don’t risk it.

Posted on March 7, 2017

Anene

Please i need an immediate answer to my question because this quarrel is getting on my nerves already, When someone sends you money, is it true you have to pay for the code as a receiver or the sender has to settle everything before he sends the money to his beneficiary? Please i need an immediate reply.

Worst money transfer service ever. I have sent 300 euros from my bank account after some time got an email that my order is processed. But when I login the website it showed me order status “Cancelled” nothing else???? I contacted their support which is terrible they had no clue about that and told me your transfer is cancelled and you will get your money back within couple of days WTF??? Still have not received my money back? Today contacted support again and they told you will get your money back in 2-5 days.

Very Poor and unprofessional service, failure to complete the transfer ( wanted to transfer £200 to my husband’s account in Canada to pay my student loan ) which caused account overdrawn which never happened before, had to pay daily fine. Finally after two weeks I had to use my Currency Fair Account to complete the same transfer within 2 business days. Providing me false statement that money already been transferred and then asking same personal information which I already provided before and using excuse that Beneficiary bank is asking different question. Later Azimo mentioned it was their crap third party Chanel who is asking these question not the bene. bank after my challenged. Every time failure to provide correct answer and false statement caused me really frustrated and now I am preparing to raise formal complaint against Azimo to Financial Ombudsman Service as these things need to be stopped if they like to operate in this country.

As a senior lawyer with ten years an experience traveller in Argentina, I am very familiar with Azimo, having undertaken many previous transfers with them. I now have serious issues with the deficit of service from Azimo’s agents here in Buenos Aires. This is my second consecutive transaction where their agents have failed to provide money, notified by Azimo as available for collection.

Additionally, although not critical, the offices of their agents Argenper are poorly appointed and inadequately staffed. Two of their offices in Buenos Aires – Corrientes and Constitucion pose significant safety risks to the traveller. Three of their offices involve significant waiting time – over an hour to be served.

The Azimo business model may be fine, but this recurring issue in Buenos Aires renders their money transfer service useless. When I have raised the issue with the company, their response was that ‘their service in Argentina is stable’ and that ‘their partner is reliable’. This is far from my recent experience. I regret having to post this review, but as the reader will appreciate, I have lost confidence in the company and cannot recommend their service.

Hi Stephen! Thank you for your review. We’ve also received extensive feedback from you through our Customer Care Team and we’ll be discussing it today with some of our senior team. You had many valid points there, so hopefully we can use your insight to improve our service to Argentina!

Hi Stephen, I am currently needing to transfer some money and I was looking into using AZIMO. I would like to get your feedback on the “barrio chino” agency. Is it there were you had more than 1hour wait? Otherwise, would you recommend another service ? Thank you Gustavo

Hey Joannah! We ask for those documents to verify the sender’s identity – it’s part of our standard KYC (Know-Your-Customer) checks. If you have any other questions, don’t hesitate to use our live chat or e-mail us at [email protected]!

Azimo is the best!! Quick response 24/7.Your money is safe in their hands night and day.Adequate service,quick transfer and almost quick as handing over the money with your own hand.Through Azimo you can always make your family feel your love and no matter where in the world you are.

I sent money to Russia on Tuesday and it has never arrived! the recipient got an email that the money arrived to the bank and not to the account!!! I paid for its arrival to the recipient not to the bank!!!

they promised 3 days delivery max… after 2 weeks they refunded me because they couldn’t do it anymore… took them 2 weeks to communicate this! Their facebook and online chat is useless as no one ever replies to your messages. No phone numbers to call either… what’s that all about???

Have read all the reviews published. There is a worrying trend. After a few successful transactions, I had to contact their customer service. Useless chat and pointless answers. It seems they have 2 examples of answers to use for an occasion.

Hi i have send money to U A E oN 26 June 2017 but never got it AZIMO was keep telling money has been paid in Account but we never got the MONEY. I adivce EVERY ONE nevr USE AZIMO VERRY BAD VERY BAD Custumer service is very bad ever thing about them is BAD AZIMO

I am a British Expat living in Colombia, and have been using Azimo for the last couple of years to transfer my pension monthly, the service has been problemomatic, mainly due to their local Partner. The Exchange rate has been excellent, which has been the only reason I stuck with them. However, recently they changed Partner, and after initial teething problems, my Pension is now being transfered into my local account, the same day, you can’t improve on that. Long may it continue! Thanks Azimo.

Thank you for your feedback! It’s good to see some positive feedback about Azimo among all these complaints. Our hunch is also quite positive about the company, seems like they have a very serious setup in place!

I have made a 300 pound transfer to Moscow, Russia on the 3rd of August and the recipient never got the money.

In hopes of clarifying this situation, I wrote an email to Azimo and they replied the following:

This transfer is shown on our system as delivered to the beneficiary’s bank, even though the transliteration of the name might be incorrect. Due to the Russian legislation, the beneficiary’s name on the account needs to match 100% with the one written on the transactions and that’s why it is always a better idea to write the recipient’s name with Cyrillic letters. In similar cases we are able to receive back the transfer in 7 working days from the beneficiary’s bank ( which generally reject the payments in similar cases ), therefore please contact us again on August 16th.

I am afraid before that date we will not be able to do anything with the transfer.

________

Contacted their customer service on the 16th, but still haven’t received an email back. Been 3 working days now.

It feels like no one works in this company as ignoring your customers for 3 days in unacceptable in this day and age. Perhaps this forum might shed some light on my situation.

PS due to the recipient needing the money urgently, I had to make another transfer online. The other company had no issue in delivering the money on time, even though I wrote the recipient’s bank details exactly the same as I did with Azimo, not with Cyrillic letters.

Hi I have made a transaction to send 950 US dollars. I received a message that the money available for pick up. We t to the bank but no money available. It is now over 5 days. Azimo not answering emails and no telephone number to contact. I am traveling back and need my money refunded Very bad service. Would not use again. Would not recommend to friends

On 10th September I made a transfer using Azimo using the transfer reference number of HW5RK3. I have been told that they have sent this money but yet to see evidence in the destination account. This is very unhealthy for building trust and I want to give them a benefit of doubt. Can you please sort this out ASAP?

I have made a transaction but needed to upload passport details which i did then got an email saying documents rejected and referred back to the upload page which is the same as the transfer page. I am not trying to upload a photo again because money has been taken from my bank account. So where the money is I do not know but the recipient cant puck it up because it needs more information. Should I just get a refund from my bank?Am I screwed?

I tried to make a transfer through Azimo to Ecuador. The first transaction, paid with my Visa, was cancelled without clear explanation. My funds were blocked for 14 days. My bank guaranteed me that Azimo could unblock the amount a lot faster if they wanted to. I contacted them about this but they failed to do so. Because my Visa transaction was cancelled, a few days after, I started a new transaction but this time with an online transfer to their account. Again, this transaction was cancelled without clear explanation. All they said it was due to ‘regulatory requirements’. and they could not share further details. The day after, they blocked my account without me asking to. They promised me I would receive my funds back between 3 – 5 working days, they said this on the 10th of november and I still have not received my funds back until this day. Customer service did not respond anymore to my question when I would get my funds back. I am still impatiently waiting for my funds since it was a large amount of momey. I contacted my bank to ask which legal steps I could take. Horrible experience.

I received an email from Azimo stating that I could get 50% discount if I transfer money to Nigeria before midnight of 27 November 2017. I transferred money to Nigeria on 26 November 2017 expecting to get the 50% discount promo promise. To my surprise, I was charged the full amount.

I rang Azimo customer service number, 020838831528 several times today only to be cut off after the automated messages had run out.

I sent an email to the company only to receive a reply asking me to use a specific code to create my next transfer ‘so 3 of them will be fee free.

I’m not sure if I can still trust Azimo as they have failed to honour their promo promise.

I use to trust Azimo and I’ve made lot of transfer with them. But in recent time, there have been issue of the recipent not receiving the money send. On the 1st of Dec, I send money through Azimo and it shows paid out. Up till now the payment have not been remmited. And all the messages send to customer care was not reply up till now.

I sent money to my sister from united kingdom to Nigeria. The money had was taken from my bank account and only for me to received my money hours later I got an email from azimo to confirm the name date of birth and place of birth of the recepient which I did and money never sent.What rubbish ad this is Xmas festive period and azimo have closed for today 23rd of December. Could you please refund my money back into my account

I sent money via Azimo to Nigeria since the 8th of January, and up till this moment the recipient has not received the money. i have sent almost 7 emails to Azimo but there was no reply. I tried to call Azimo, the first number they provided was fake and i deep through again and got the second number which i have been calling since two days now, it was ringing but no one is picking the phone. Pls could you provide me with the number i can call and speak to someone as the money is urgently needed for very important issue,

If you are a frequent sender, most probable is that Azimo will ask you for a proof of funds, which will require and approval cycle that takes between half and a whole day. This is fine as long they do it ONCE, but they will ask you to proof funds EVERY SINGLE TIME you make a transaction (four in less than a month in my case), and always AFTER BOOKING YOUR CREDIT CARD (NEVER BEFORE), so they’re sure you’ll prefer to wait their crappy customer care instead of waiting your credit card to be refunded. If you were asked BEFORE booking your credit card, you could choose to use another service like WorldRemit, which is clearly not fine for them. I asked four times by different means if I’d be asked to send my bank statements at every transaction and I received always elusive responses. Crappy practice. The rates are not that good and the fastness trivialised if you fall in the “proof of funds” loop. Avoid, for the sake of your nerves

My name is Gina from Ghana,my husband sent me 525 Euros to come home which is very important but Azimo sent the money to a bank they are not even connected to so my husband wrote them and ask for changes and they said it will be done in 24hours and here we are about 2weeks now no changes or refund has been done.please this id very painful,disrespectful and unprofessional.please refund the money back into my husbands account.this is the worst system I ever seen in my life and I want to tell everybody that Azimo can kill if you sending money for hospital treatment.i will never recommend this system to anyone and I will continue to post it on every social media page for people to know until they refund the money to my husband back.we will have to help each other and let the U.K. Government know about this so this company can be closed down because this is a real scam due to the kind of many review i read on here.i am facing the same problem that thousands of people are going through.Azimo has truly broken my heart.send our money back because we it is our hard earn money.i am puting every comment on here into record for a very huge report on this system.i and my family will make sure this system is turn down if our money has not been refund this week.

I am so unhappy Azino that i am yet to receive the Naira transferred for which i was debited 2801 pounds in my UK account and i told Azimo this cash is for urgent medical purposes. I am getting so frustrated and will be glad if you can return back my 2801 pound if you are not able to do the exchange today so i can do it urgently else where. I have given you my proof of ID and you acknowledged that the ID is accepted. I also called my bank to release the money to you yesterday which they released immediately yesterday. So i am so disappointed that up till now the naira is yet to be paid and the medical purpose is getting delayed. This is not acceptable. You promised 30 minutes and its almost 24 hours. Please help pay the Naira immediately or return the pounds to my account so i can do it elsewhere to avoid unnecessary court claims. Thanks

This azimo is grossly inefficient and lack appropriate standards required in modern day online business. I made 2 separate transactions since Friday. They asked me to submit my proof of income. I sent this through their support email. The status of these transfers has been changing from in progress to documents under review. I contacted them through the chat platform but no response. What can I do in this situation

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