How do I clear my browser's cache and cookies?

Why would I need to clear cache or cookies?

From time to time, you'll encounter some strange behavior that you've never seen before when working with InVision; this can range from a page in InVision not loading properly to screens not updating. Like many other cloud-based services, InVision utilizes your browser's cache to store information in order to optimize your experience; however, sometimes this information becomes dated, which can cause some issues when InVision tries to access it again in the future.

One way to test if this is a cache-related issue is to access InVision in a browser window that doesn't access your browser's cache or cookies. Please note that you'll need to sign in to InVision again when using these. This isn't a surefire way to test if it's a cache related issue but it can point you in the right direction before you commit to wiping your browser's cache and cookies.

Accessing Private Windows

Chrome

DESKTOP

To open a private window in Chrome, navigate to File > New Incognito Window. Alternatively, you can click the menu button to the right of the address bar and click New Incognito Window.

MOBILE

To open a private window on your mobile device:

Open the Chrome app.

Navigate to the top-right corner of the app and tap the menu button ().

Tap New incognito tab.

Firefox

To open a private window in Firefox, navigate to File > New Private Window.

Safari

MAC

To open a private window in Safari, navigate to File > New Private Window.

iOS

To open a private window on your iOS device:

Open Safari

Navigate to the bottom-right corner and tap the pages button ().

Tap Private, and then tap the + button.

Microsoft Edge

To open a private window in Microsoft Edge, use the keyboard shortcut Shift + Control + P.