What cars are in your fleet?

Is your company reputable?

Excel Limousine has been in business for several years. We have been steadily growing every year and improving each year with our excellence.

It is our company policy to be very selective when it comes to hiring our employees and vehicles. Only the best is good enough for our customers. The local attorney licenses all our vehicles and chauffeurs.

Every year, our chauffeurs are required to pass a test to renew their license. In addition, they are required to provide the City Officials with a clean criminal record and perfect driving record. Our vehicles are checked twice each year by City Officials to ensure compliance with safety standards.

What areas do you cover?

We cover the Greater Toronto Area, Durham region, York Region, Halton region, however, we provide transfers to and from Toronto to any where in North America

What type of services do you provide?

We cover all aspects of transportation services such as airport transfers, night-outs, business meetings, proms, weddings, etc. In addition, we can provide you with uniformed chauffeurs to drive your own vehicles or transport your vehicles to any destination in North America

It's my first time in Toronto. Are your chauffeurs knowledgeable about the city attractions?

All our chauffeurs have excellent knowledge in city attractions in Toronto and the outskirts. In addition, they are well informed on restaurants, hotels, fine dining and clubs. They can generally advise you on how to spend your time given your preferences. Don't hesitate to ask. We are here to help you enjoy and enhance your experience with Excel Limousine.

How far in advance should I place my reservation?

Availability changes daily and we suggest you place reservation as soon as you have firm travel dates and times

If I already use Excel limousine, do I have to create a client profile on-line?

Yes, you have to create a profile on-line in order to make reservations on-line.
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If I made a reservation over the phone can I change that reservation on-line?

No, only reservations on-line can be changed on-line.

If I made a reservation on-line can I change it over the phone?

Yes, any reservation made on-line can be changed over the phone

What are the pick-up procedures from Pearson International Airport?

Upon arrival clear customs and collect luggage. Then proceed to the â€œPre-arranged Limo Standâ€� pick up area outside on the arrivals level. Tell the commissioner your name and that you are there for Excel limousine. He/ She will then have your Limousine sent up to the pre-arranged.

What are the locations of the Pre-Arranged areas at Pearson International Airport?

Terminal 1 door (B)
Terminal 3 (Post 29)

What is your Cancellation Policy?

If the car is canceled 4 hour or less before scheduled pickup time FUll Charge Will Apply
If the car is canceled past the schedule pickup time, a full charge plus waiting time also applies.

What happens if my flight is canceled?

If a flight is canceled, and we do not receive a call from the client, there will be no car waiting. And therefore, no charge.
If a client fails to show up at the airport under any circumstances, i.e. missed connecting flight, changed flight, lost luggage at airport, and we do not receive a cancellation call, full charges apply.

What should I do if I encounter delays after my flight has arrived?

If you have any problems what-so-ever, do not leave the airport, call our office. Our toll free number is 1-866-988-1911 or 416-388-1911.

What if I am unable to arrive in time for a reservation "No Show"?

ALL no shows will be charged full rate. To avoid being charged you must:

Call toll free 1-866-988-1911 so that one of our dispatchers can get in touch with the driver and help you to locate each other.
Call 1-866-988-1911 or email in the event your plans or flight have been changed

Do you have a Guarantee of Service?

After you have received your "Confirmation Number", your car is guaranteed to be there waiting for you. (Reservation must be made at least 24 hour prior to the time of service and with a valid credit card.)

8 - 10 Passenger Stretch

Livery Rates Out of Toronto

Is it possible to place, change or cancel a reservation with my Chauffeur?

Excel limousine requires that all changes, confirmations and cancellations be called into our dispatch center at 416-388-1911

If, I place a reservation for 8 hours, but after pick-up I realize I require less time; will I be charged for the full 8 hours?
Yes, Hourly orders are billed the number of hours you ordered the vehicle for; then in Â½ hour increments thereafter. Minimum posted number of hours; is only the minimum number of hours we will accept an order for not what you will be billed for.

What happens if my plane is early or late arriving?

Excel Limousine updates all flight arrival times and we arrive when your plane lands, no matter whether you arrive late or early provided we have a correct flight number.

Can I instruct the Chauffeur to take a scenic route to my hotel from the Airport?

Excel Limousine Airport Transfer rates are based on a point to point transfer and your Chauffeur is instructed to use the most direct route for expediency. If, you would prefer the Chauffeur use a specific route our hourly rates and minimums will apply, plus applicable fees/taxes and gratuity.

Do you provide Meet & greet service?

Yes we do, there is an additional $50 charge for this service.

Please Note:

All Deposits are non-refundable; even if you cancel w/in prescribed time frames. The balance in full will be due should you fail to cancel by prescribed time frame or no-show at p/up. If you cancel by the prescribed time frame the balance is waived.
All Rates are subject to audit after order completion; to include actual tolls, parking fees, addl. Stops & time allotted, etc. Hourly jobs are billed the number of hours you ordered the vehicle for; then in ½ hour increments thereafter. Minimum posted number of hours; is only the minimum number of hours we will accept an order for not what you will be billed for.