Installation of Parallels Access is a two-step process. The Parallels Access Agent is downloaded from the Parallels website, and the Parallels Access App is available for download at the App Store or Google Play. Complete instructions can be found here.

If you are running a virtual machine on your Mac, do not install Parallels Access in the virtual machine—complete the installation on your Mac hard drive.

You are required to have a Parallels Account to download and install Parallels Access. For instructions on how to create an account or reset your password, please see KB 116662.

What devices and OSes are supported in Parallels Access? Please see KB 116670.

Do I need a Parallels Account to use Parallels Access? Yes, you will need an account. Registration instructions can be found in KB 111662. If you need assistance resetting your password, see KB 116181. Instructions for registration and resetting your password are also on the Welcome screen of Parallels Access.

Is the connection from Parallels Access to my computer secure? Yes. Parallels Access uses state-of-the-art technology, so all data transferred between your computer and iPad is secure. More details and additional security options are in KB 116684.

Can I use Parallels Access on more than one computer? Yes, Parallels Access can be used to access multiple computers. Instructions for adding an additional computer are in KB 116728.

How do I purchase Parallels Access? Monthly and annual subscriptions to Parallels Access can be purchased directly from within Parallels Access, the Parallels Online Store or through the Apple App Store. Android subscriptions are only available through the Parallels online store. Please see KB 116724 for instructions on how to purchase.

I received a notification that my subscription is expiring. How can I renew it? Once your subscription is within 24 hours of ending, a Buy Now button will appear both on your iPad and in your My Account page. Click on the Buy Now button on your device or on Buy Subscription on My Account page. See KB 116820 for complete instructions on renewals.

I have a question about my purchase. Who should I contact?KB 116724 includes contact details based on where you purchased your subscription to Parallels Access.

Can I purchase on the Parallels website? Please see KB 119197 for details on purchases.

How do I get a refund for my Parallels Access subscription? Subscriptions to Parallels Access are nonrefundable for the duration of your subscription period. To manage your subscription or disable auto-renewal of your monthly or annual subscription, follow the in-app instructions listed in KB 116725.