Services

It can be exhausting to deal with the plethora of problems that can arise in a rural health care practice on a daily basis. Password resets, printer issues, and the always-infuriating calls to EHR support overseas — you can lose valuable hours handling these tasks, when you need to focus on providing top-level health care to your patients.

Kentucky RHIO helps you put tools in place to keep your practice efficient, compliant and profitable.

That means physicians spend more time with their patients and office managers spend less time dealing with problems.

EHR Support

Customer service is our No. 1 priority, and as a result, our EHR support is what our members love most. We are your liaison to your EHR provider. When you are having a problem with your EHR system, you call us, and we communicate directly with the provider to fix the issue. No more hours lost on the phone with overseas representatives, no more frustration.

IT Help Desk Service

But we’re also here for any other IT problem you have — whether that be printing problems, lapse in Internet service, or software installation. We give each member and the problem they’re having individual attention. All of our representatives are English-speaking, provide a timely turnaround and are dedicated to solving the problem, even if it’s not a system we installed.

Project Management

We want your clinic to function at its best. Our IT team conducts assessments to determine what processes and procedures can be implemented to make operations run smoothly and efficiently. Whether adding an IT phone voiceover system, installing an onsite server, managing Internet upgrades or purchasing the most cost-efficient hardware and software, our team will ensure your practice is performing optimally.

HIPAA Security

Protecting patient information is one of the most important tasks you face. But because HIPAA regulations change frequently, it is difficult for providers to keep up with current information, maintain appropriate policies and ensure that all employees are informed and following proper procedures. Kentucky RHIO offers one-on-one assistance by offering a comprehensive security risk assessment that, once complete, provides you with ways to mitigate any risks identified; online HIPAA trainings; and HIPAA policy development for your practice.

Platform Support

Buying computers and software can be a complicated process, and the choices can be overwhelming. Kentucky RHIO’s IT team is here to help you make these decisions
in a cost-effective manner. Because we are a 501c3, non-profit organization, we can offer our members sound purchasing advice that is not dependent on making a profit on upgrades and repairs. We want you to have equipment and software that will last, and we will provide the support for it as long as it does.

Network Infrastructure

Our technicians are trained extensively on installing and supporting modern computer network technology, from individual machines to servers and the security appliances and routers that back them. We will design your network in a way that enables future growth, and in a way that allows you to work securely from the comfort of your home should you choose to do so. We are equipped to negotiate with Internet Service Providers to ensure you’re getting the most value from your internet service.