Error messages

You may receive one of the following error messages when you try to use the Crunchyroll app.

Connectivity errors

Sorry, the Crunchyroll server failed to respond. Please select the retry button below or try again later. For more information, go to www.xbox.com/status.

The Crunchyroll server is not available at this time.

If you receive one of these error messages, go to Service Status to ensure that there’s not a problem with Xbox Live or with the Crunchyroll app.

If there’s no problem with Xbox Live and you receive one of these error messages when trying to launch the Crunchyroll app, wait approximately one minute, and then try launching the app again. If after relaunching the app you receive one of these error messages, try deleting and then reinstalling the app.

If you receive one of these error messages, it means there's a problem with your Crunchyroll account. Crunchyroll offers the following three types of paid accounts:

Anime Premium = Anime only

Drama Premium = Drama only

All-Access = Both Anime and Drama

The paid account that a user signs up for determines which content the user can watch using the Crunchyroll app. Users who don't have a subscription must visit crunchyroll.com/xbox to sign up for one of these accounts.

For support with your Crunchyroll account, contact Crunchyroll at their Contact Us page.

App errors

You have no recently watched items.

Note Any recently viewed content should be displayed by selecting the History tile on the Queue hub.

You have no items in your queue. Browse and add shows that interest you to keep track.

Note When you select a piece of content to watch, you’ll be given the choice to add it to your content queue by using the Add to Queue tile.

If your content viewing history is not being displayed, or if after adding content to your queue you don't see it in My Queue, contact Crunchyroll at their Contact Us page to notify them of the error.

Availability errors

Sorry, there are no results matching the selected series/season combination.

There are no results matching the selected filter. Please modify your criteria to see results.

This video has not been released yet. It will be available for Premium Members in {0}.

Sorry, the item you're interested in is no longer available.

If you receive one of these error messages, return to the prior menu app and select a different piece of content to watch. To notify Crunchyroll about one of these errors, go to the Crunchyroll Contact Us page.