Communication Skills

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Transcript of Communication Skills

Communication Cycle Communication Skills Types of Communication Summary 1- Communication Cycle2- Types of Communication3- How to Win Friends and Influence People4- Active Listening5- Communication Barriers6- Sanwich technique7- Negotiation behaviour8- BATNA9- win win Agenda 1. Don’t criticize, condemn or complain. 2. Give honest and sincere appreciation. 3. Arouse in the other person an eager want. 3 Fundamental Techniques in Handling People 1. Become genuinely interested in other people. 2. Smile. 3. Remember that a person’s name is to that person the sweetest and most important sound in any language. 4. Be a good listener and Encourage others to talk about themselves. 6 Ways to Make People Like You 5. Talk in terms of the other person’s interests. 6. Make the other person feel important and do it sincerely. Active listening --> Focus on what they are saying.--> Show interest--> Take notes, when important to remember.--> React physically.--> Ask question. Communication Barriers 1. Psychological barriers 2. Language barriers 3. Individual linguistic ability 4. Physical barriers 5. Emotional barriers

Communication CycleTypes of CommunicationHow to Win Friends and Influence PeopleActive ListeningCommunication BarriersSandwich techniqueNegotiation BehaviourBATNAwin win Sandwich technique praise comment praise Negotiation Behaviour RED Behavior ManipulationAggressiveIntimidationExploitationAlways seeking the best for youNo concern for the person you are negotiating with Blue behaviour Win-win approachCooperationTrustingPacifyingRelationalGiving PURPLE Behavior Give me some of what I want (red)I’ll give you some of what you want (blue)Deal with people as they are not how you think they areGood intentionsTwo way exchangeOpen BATNA B: BestA: AlternativeT: To aN: NegotiatedA: Agreement win win