The most common tendon torn in the rotator cuff is the supraspinatus tendon.

A complete tear of the supraspinatus tendon will limit your ability to lift your arm at your side (abduct).

AidMyRotatorCuff Customer Service

AidMyRotatorCuff.com is committed to helping people who suffer from soft tissue shoulder related injuries (i.e. frozen shoulder, rotator cuff tears, tendinosis, arthritis and muscle atrophy). It is our promise to offer premium products and exceptional service so you have the tools and assistance necessary for faster pain management and more complete rehabilitation.

Our friendly AidMyRotatorCuff Advisors are available Monday to Friday to answer questions about our products, your injury or condition, and to take your order.

Your health matters to us. We're here to help you select the most effective products for your condition and to assist you throughout your rehabilitation; that is our commitment to you at AidMyRotatorCuff.com.

Why is our Deep Tissue Therapy a Plug-In Unit and not Battery Powered?

We field a lot of calls from our customers that want to know why our T•Shellz Wraps don't come with a battery powered option. The simple answer is that our T•Shellz Wraps use a lot of power. We tried looking at batteries, but we found that a high capacity (and high cost) lithium-ion battery would only power our Shoulder T•Shellz Wrap for about 25 minutes - and then it would need to be recharged. The amount of power that our wrap uses over such a short span of time should really drive home the fact that our T•Shellz Wraps are real, industrial strength treatment devices; currently, for us to provide a battery option for our wraps we would have to reduce the level of electromagnetic energy (ie. treatment power) emitted from this product. The lower the energy output, the less effective the device will be for boosting blood circulation (and as such overall healing speed) which is why our T•Shellz Wrap units are plug-in units only.

Our knowledgeable AidMyRotatorCuff Product Specialists would be happy to create a personal treatment plan with you! This is a FREE service that is exclusively available to AidMyRotatorCuff customers. When your products arrive, please take some time to read through the instruction manuals to learn about your products and general treatment suggestions. For more information on how to use the products or to discuss your personal treatment, please do not hesitate to contact us.

Speak with a Product Specialist:Toll free at 1-866-237-9608 within the Continental US.International callers dial +1-705-532-1671

At AidMyRotatorCuff we want you to feel better as soon as possible. Therefore, orders placed on a business day before 2pm EST, are usually shipped out the very same day the order is placed. Orders placed after 2pm EST or on weekends will ship out the next business day.

Free Shipping Policy

Orders over $250.00 USD will be shipped (Standard Shipping) free of charge within Continental North America. To receive your product sooner, Express Shipping is optional at reasonable rates.

When You Can Expect Your Shipment?

Orders are shipped by Ground Mail within North American and Air Mail for Overseas orders. Unfortunately, we are unable to guarantee shipping time.

All orders are shipped from a warehouse in Pennsylvania (PA), USA.

Estimated Delivery Times within Continental US:

Standard Shipping delivers 2 - 6 business days from order date.Express Shipping delivers 2 - 3 business days from order date.

Please Note: Express Shipping may require a signature upon delivery

Estimated Delivery Time Overseas:

Most European orders are delivered within 1-2 weeks. Delivery times to other countries will vary by destination. Please call or email for an estimated delivery date.

Return Policy and Return Instructions

All AidMyRotatorCuff electronic products come with an Iron-Clad 60 Day Money Back Guarantee on every purchase.

You will not be left on your own after purchasing from us and we strive to follow up with all of you after you receive our shipment. We welcome you to email us anytime or call us during business hours (5 days per week) with any concerns or questions you may have. Our highly trained Advisor Team is understanding and respectful of your situation and will answer your questions to the best of their abilities. The toll free office number is 1-866-237-9608.

We all know that healing of soft tissue injuries does not necessarily happen overnight and treatment requires time and effort. When purchasing from us, we ask that you take the time to treat yourself as recommended in the treatment guidelines for a 6 to 8 week period.

If you are not satisfied with the results after 6 weeks of use, contact us for a full refund or request an extended return period.

Call us before returning a product to receive complete return instructions, including the return address.

Toll Free Returns Line (Continental US)1-866-989-6431

International Returns LineCanada +1-705-532-1670

Pack the product securely in a box. Include a copy of the original receipt OR the purchasers name, phone number and original shipping address inside the box.

Include all parts of the product in good condition to ensure you receive a full refund. A fee for any missing or damaged parts will be deducted from your refund.

On the outside of the box, write Canadian Goods Returning to Seller for Refund.

Send the parcel by regular mail from your post office. AidMyRotatorCuff recommends that you insure the parcel, but it is not required.

IMPORTANT:ONLY USE the United States Postal Service if mailing from the USA. From overseas, use the regular postal service.

Parcels delivered by a courier service will be refused (i.e. FedEx or UPS) and returned to you at your expense.

On the customs declaration label you fill in at the post office, write Canadian goods returning to seller for refund in the "Description of Contents" section.

A refund will be issued for the purchase amount of the product (shipping charges are not refundable) when we receive the parcel. We will notify you when the refund has been processed.Note: The 3 Part Payment Fee is non-refundable.

AidMyRotatorCuff Warranty

All AidMyRotatorCuff products come with an Automatic 1 Year Warranty against manufacturer defects from the date of purchase. If your product is defective please contact us for instructions on how to receive a replacement.

Email

We will start the claim process asap and respond to you by email (or phone) usually within 24 hours

If you would like us to call you to discuss the matter, include a preferred day & time that you would like us to call you

Phone

We welcome you to call us anytime. If you call regarding a warranty and do not get through (outside of business hours), leave a message and be sure to leave a phone number we can reach you at. We will almost always respond within 24 hours.

Toll Free Warranty Line (Continental US)1-866-237-9608

International Warranty LineCanada +1-705-532-1671

Suggestions and Testimonials

We appreciate you taking the time to let us know about your AidMyRotatorCuff experience. If you have any suggestions or would like to provide a testimonial, please contact us. We are always working to improve our products and service.

If you are not satisfied with your experience for any reason please let us know and we will be happy to assist you to the best of our abilities.

AidMyRotatorCuff.com is dedicated to providing the highest quality therapeutic products with sound treatment advice throughout your rehabilitation. With the proper tools and continual support you will find relief from your pain, improve your range of motion, heal faster, and have flexible soft tissue that is resistant to re-injury.

We are committed to researching, developing, sourcing, and distributing only the most effective products to treat soft tissue injuries and chronic conditions. AidMyRotatorCuff.com provides affordable therapeutic devices that are safe and easy to use in the comfort of your own home. The devices include Deep Tissue Regeneration Therapy devices, information ebooks, and therapeutic accessories. We are continually improving our products and adding to our strong line of therapeutic devices.

Corporate Headquarters

The term "rotator cuff" refers to a group of four tendons that attach four shoulder muscles to the upper arm bone.

About 6 million people in the U.S. seek medical care each year for shoulder problems.

The shoulder joint has the widest range of motion of all joints in the body.

Rotator cuff injuries are typically associated with motions that require repeated overhead motions or forceful pulling motions. This is an injury that is very common in athletes, especially baseball pitchers, football players, weightlifters, rugby players, volleyball players, swimmers, boxers, tennis players, bowlers and cheerleaders.

AidMyRotatorCuff (a division of MendMeShop) is an FDA registered company. This means our products are of very high quality, made from biocompatible materials.

Continual repetitive use of the injured rotator cuff will lead to a worse injury.

Although the rotator cuff can tear suddenly as a result of a serious injury, most rotator cuff problems develop over time.

Please be aware that this information is neither intended nor implied to be a substitute for professional medical advice. All testimonials and comments reflect the real life experiences of individuals that used our products, however, individual results may vary.Always seek the advice of your physician or other qualified health provider before using any of our outstanding products to make surethey are right for you and your condition or if you have any questions regarding a medical condition.