Design

HP Plays "Critical Advantage" Support Card

By Adrian Bridgwater, December 21, 2010

Support for business-critical apps in virtualized server environments

HP has announced a new support solution focused on clients running business-critical applications on virtualized HP ProLiant servers in an effort to improve performance and availability while reducing costs. The new HP Critical Advantage service provides users with an assigned problem resolution and process improvement support team tasked with maintaining uptime in business-critical virtualized environments.

HP Critical Advantage is billed as the "first comprehensive service" offering from a major technology vendor that delivers support for business-critical applications in virtualized x86 environments. The company insists that as more organizations implement business-critical applications on virtualized x86 servers, the need to avoid unplanned downtime while accelerating performance has increased.

HP Critical Advantage services are intended to maintain client uptime by offering support levels based on needs and budget. "As enterprises virtualize their industry-standards-based environments to control costs and gain flexibility, they are realizing the vast complexities the technology can introduce," said Matt Healey, research manager, software and hardware support services, IDC.

HP new solution comprises the following elements:

The HP Global Mission Critical Solution Center focused on reducing the frequency and duration of outages by providing rapid reactive support and incident resolution for complex business-critical environments.

A defined set of proactive services based on industry best practices for change management and process improvement helps prevent unplanned downtime by anticipating potential issues.

Dr. Dobb's encourages readers to engage in spirited, healthy debate, including taking us to task.
However, Dr. Dobb's moderates all comments posted to our site, and reserves the right to modify or remove any content that it determines to be derogatory, offensive, inflammatory, vulgar, irrelevant/off-topic, racist or obvious marketing or spam. Dr. Dobb's further reserves the right to disable the profile of any commenter participating in said activities.

Video

This month's Dr. Dobb's Journal

This month,
Dr. Dobb's Journal is devoted to mobile programming. We introduce you to Apple's new Swift programming language, discuss the perils of being the third-most-popular mobile platform, revisit SQLite on Android
, and much more!