Returns

Important note: If you are a UK or Republic of Ireland customer and want to have your Amino Acid Analyser Column serviced, please use this link.

In the event that you need to return your instrument to us for repair or to use our in house recalibration service, the following are instructions which should be carried out in full.

If your instrument or column is still within its warranty period, please contact technical support for advice, before following this returns process. Please quote the serial number and model of your instrument in all correspondence.

If your instrument or column is out of it’s warranty period, you must provide a purchase order number for the repair on your returns form.

Step 1

Complete a returns authorisation
form send this to Biochrom to obtain a returns authorisation
number. This number needs to be written clearly on the outside of
your returns package.

Please do not send your package to us, until you have
received a returns authorisation number.

Step 2

Download and complete a decontamination certificate ( see
document download below) and include this certificate with
your package. Please put a copy on the outside and inside of your
package.

Note: Instruments which are returned
without a decontamination certificate will not be processed. This
would result in significant delays and additional administration
charges for your repair.

IMPORTANT: For returns outside the EU, please
complete your commercial invoices, making sure that you indicate
the true commercial value of the return. Please also state the
following on your invoice:“Temporary Import – Item Returning to Supplier for
repair”

Step 3

Send the package to Biochrom using this address label and your own carrier.The goods being returned must be securely packaged and in a manner to prevent transit damage.