I'm having trouble loading a website that worked before and now doesn't.

I've been trying to access a website but it won't load. I used to be able to access this website all the time from my work and home computers and my mobile device. I haven't made any changes to my browser. I've even tried other browsers and still can't get the website to load. It stopped allowing access from my work computer 3 weeks ago and from my home computer 2 days ago. I've emailed this website and they have told me there are no problems with their server and have received no other complaints from other visitors. They told me to clear my cookies and I did but nothing happened.

I've been trying to access a website but it won't load. I used to be able to access this website all the time from my work and home computers and my mobile device. I haven't made any changes to my browser. I've even tried other browsers and still can't get the website to load. It stopped allowing access from my work computer 3 weeks ago and from my home computer 2 days ago. I've emailed this website and they have told me there are no problems with their server and have received no other complaints from other visitors. They told me to clear my cookies and I did but nothing happened.

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: This will temporarily log you out of all sites you're logged in to.
To clear cache and cookies do the following:

Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.

Under "Time range to clear", select "Everything".

Now, click the arrow next to Details to toggle the Details list active.

From the details list, check Cache and Cookies and uncheck everything else.

Hello,
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
#Under "Time range to clear", select "Everything".
#Now, click the arrow next to Details to toggle the Details list active.
#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the ''Clear now'' button.
Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.
Did this fix your problems? Please report back to us!
Thank you.

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

Question owner

1. The issue happens on multiple browsers
2. The issue happens on multiple computers.
3. The issue is happening on my mobile device.
4. This is the only website I have the issue with.
5. The website has no other reports of this problem.

1. The issue happens on multiple browsers
2. The issue happens on multiple computers.
3. The issue is happening on my mobile device.
4. This is the only website I have the issue with.
5. The website has no other reports of this problem.

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Hello,
In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]]
Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem.
Thank you!

Note that using System Restore can cause your Firefox installation to get corrupted because not all files are restored (only files in a white-list), so be cautious with using System Restore.

You may lose data in the Firefox profile folder like .js and .ini files.

You may need to (re)install software that was affected.

In case you need to reinstall Firefox then you need to delete the Firefox program folder before reinstalling to make sure that all files get replaced.

You can try to reset (power off/on) the router.
See also:
*http://kb.mozillazine.org/Error_loading_websites
----
Note that using System Restore can cause your Firefox installation to get corrupted because not all files are restored (only files in a white-list), so be cautious with using System Restore.
*You may lose data in the Firefox profile folder like .js and .ini files.
*You may need to (re)install software that was affected.
In case you need to reinstall Firefox then you need to delete the Firefox program folder before reinstalling to make sure that all files get replaced.

Do a malware check with some malware scanning programs on the Windows computer.<br>
Please scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php
*SuperAntispyware:<br>http://www.superantispyware.com/
*Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: Home Page:<br>http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
*Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html
*AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked