Customer Service

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Ordering Instructions

Buying from Worthington Direct is simple and efficient. You may browse and then buy using the shopping cart to create your order. Or if you know the stock numbers from our Worthington Direct catalog, you can simply order by using the catalog quick order form.

Delivery Information

Shipping rates can be found online by using the calculate freight links that are located on every product page. Additionally, you can add multiple items to your shopping cart and receive an instant freight quote for the entire cart, prior to submitting an order.

Smaller items can ship UPS, but larger and heavier items are shipped F.O.B via truck at common carrier rates. Standard truck deliveries are tailgate and require that someone is available at delivery to inspect, sign receipt and unload product onto delivery site.

Inside Delivery service is available, however additional charges will be assessed and you may still need to assist driver with products that are extremely large or heavy. Inside delivery service is first floor delivery only; the driver will not bring items upstairs or beyond the first set of doors.

Notification prior to delivery is available at no extra charge for truck shipments only, please specify.

Order Status

Please fill out our order status form to receive an update of your open order.

Reporting Damages

If your shipment arrives damaged via UPS or truck, call our Customer Service representatives at 800-599-6636 ( 8am-6pm CST Mon - Thurs, 8am-5pm CST Friday ). If your shipment by truck arrives damaged, describe the damage on the delivery receipt and ask the delivery person to sign it. As we ship directly from the manufacturer, we will not know if something is damaged unless you notify us. We will assist you in replacement orders upon notification.

Contact Us

We are pleased to answer any Customer Service questions or concerns. Customer Service representatives are very knowledgeable and can assist you with whatever concern you may have. You may contact us via:

Purchase Orders

We accept purchase orders from state and federally funded institutions including public K-12 schools, state colleges/universities, public libraries, municipalities, all branches of the military and churches. Online customers using a purchase order should select the "Bill Me" option at checkout and enter their purchase order number in the field provided. You may also fax, mail, email or phone in your purchase orders.

Ordering Offline

Credit Accounts

Billing accounts are opened with school boards and other established institutions with NET 30 terms. Commercial and business firms desiring to establish credit, please request our credit application.

Typographical Errors

Please notify us if you see something on our website that is incorrect. All means have been taken to provide correct content and item descriptions, however human error and changes can occur.

Returns/Cancellations

We represent many different manufacturers, all which have varying return policies. Products that are unused and in the original cartons may be returned back to their respective manufacturer. Return Authorizations must be requested within 20 days from Worthington Direct before any merchandise may be returned. Custom and clearance products may not be returned.

You will be subject to a 20% restocking fee and the cost of return shipping if the product arrived as advertised. We will provide you with an exact return cost for your approval prior to any returns being initiated. Once approved, Worthington Direct will provide return documents and arrange for the product to be picked up. We discourage returns due to color matching issues and ask that you request a color swatch prior to ordering.

Rest assured that Worthington Direct will expertly handle any issues that arise due to incorrect orders, damages or defects. Just contact us, we are here to help.