NSC’s Rennie addresses need to evolve service business

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NSC Group head of services, Col Rennie, has been in the newly created position for a little over three weeks now. ARN caught up with him to discuss his plans for the communications integrator and the trends affecting the service business.

The main challenge to Col Rennie in his new job is ensuring that the services business is constantly evolving.

He said that there is a lot of demand being placed on the business, especially with the take-up of the Cloud and hosted technologies, and constant change in the services space will enable it to align its services with the requirements of the market.

“It’s to remain relevant in a very demanding market and not to let services fall behind where the demands are,” he claimed.

“I have to make sure that the provision of service to our current base is solid and enables the customer to come on the journey with us into hosted and the Cloud. My plan is to understand and work on what the customers need to keep moving forward with us.”

His main strategy involves forging closer relations with NSC’s customers and tailoring its offerings to suit their individual needs.

“Every customer is in a different space – some are accelerating, some are taking it in slowly, some are not sure if they should adopt it or not, some don’t want to go there, some have on-premises, but there is a great demand for services that address their different demands.

“Talking to them, understanding their needs and making sure that the services offered are relevant to their business is my priority,” Rennie said.

Rennie is aiming to take the company through its larger objectives of being recognised as a thought leader in contact centre and unified communications, focus on the new challenges its clients are facing with mobility, as well as the demands of how its customers are going to service their businesses.

“The Cloud is a game changer for the industry and there is also the complexity of BYOD in mobility.
This is placing a lot of demand on in-house IT departments and NSC hopes to make it easier for them through our offerings,” he said.

Rennie joined the NSC Group after serving as Westcon’s technical service director for just a year. He has had more than 20 years’ experience in the industry, having previously also worked with Dimension Data and Avaya.

“It was about the opportunities in NSC. I’ve known the NSC Group for many years so when the opportunity presented itself, it was too good to not get involved with them again,” he added.

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