Call Centre Learnership at Tracker Connect

Tracker Connect is offering the opportunity of a lifetime to 25 of South Africa’s young people with great potential, through a Call Centre Learnership NQF Level 4 which will be based at Tracker Head Office in Johannesburg.

The purpose of the Learnership is to capacitate young professionals (call centre agents) with relevant competencies required to deliver service that exceeds customer expectations, by providing them with relevant skills, experience and knowledge.

This learning intervention is a full qualification which consists of structured unit standard based learning combined with practical/workplace experience which totals to 150 credits. After having gone through the qualification the young professional (call centre agent) will be equipped with the following competencies:

Becoming a one-stop call resolution employee

Capturing and updating of information

Ensure that Customer Service standards are maintained in highly pressurised environment

Ability to market and sell products

Proactively and / or reactively retaining of business by means of up and cross selling different products