GE Additive opens new $15M Customer Experience Center in Munich

Dec 5, 2017

GE Additive today announced the opening of its first international Customer Experience Center in Munich. The new 2,700 square meter center, co-located with GE’s European Technology Center, is designed to help customers understand the additive process from design to prototyping to operations. Customers can benefit from hands-on training and instruction at the facility, covering additive design, machine operations and support.

According to GE, the Customer Experience Center, launched with an investment of $15 million, will employ up to 50 GE Additive employees, including technicians and engineers specializing in additive design and production. 10 additive manufacturing machines from Germany’s Concept Laser and Sweden’s Arcam EBM have been installed.

There are a number of ways that customers can interact with the Customer Experience Center in Munich:

Additive Academy – Training from the GE team of additive experts in all aspects of additive manufacturing

Spare parts and powder – Access to GE’s team who can provide field service knowledge, spares and operational support to customers

More than 150 guest joined the opening ceremony today. “The opening of our Customer Experience Center here in Munich marks a great milestone for us,” said Robert Griggs, Customer Success Leader at GE Additive. “Germany is the global innovation hub for additive manufacturing. Right here, at the heart of the additive revolution, the center will operate as the interface between customers and our teams, combining the strengths of Germany’s Concept Laser and Sweden’s Arcam, both leading providers of additive machines and services. We look forward to working closely with European companies and institutes, allowing them to fully realize the transformative potential that additive design and manufacturing can bring. We’re excited about the types of products they will design and the improvements they can make to their operations using additive.”

The concept of GE Additive’s Customer Experience Centers is an integral part of GE Additive’s strategy to accelerate the adoption rate of additive manufacturing with businesses worldwide, allowing customers to experience first-hand the value that additive manufacturing can bring.

After the first U.S.-based Customer Experience Center in Pittsburgh became part of the GE Additive family in May 2017, Munich is now the first international center – with other GE Additive centers planned worldwide to boost the use of additive manufacturing in different regions.