What is JotForm?
JotForm is a freeonline form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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Not getting form submission emails and password reset emails

Asked by
Tim Scott
on October 08, 2014 at 06:57 PM

I wrot you guys several days ago I cant log in nor am I receiving any form mail. If you donot get back with me in the next 24 hours I will be forced to go elceware if you care.

If you are not receiving password reset instructions in your email, we can manually send you the instructions to your email.

The domain seems to be still valid. Why do you not have access to this email?

Thank you!

Answered by
Tim Scott
on October 09, 2014 at 01:01 PM

Im giving you one more chance to fix my login and then I will cancel the account and never use the service again. I have never had this issue in the 3 years I have been using jotform. You are not hearing to what I am saying and nor did you read the response to the email I received from your support desk. I have sent you the user id you asked for ( valleycomputersphx ) I am not going to go through this nonsense of whitelisting my email, the issue is in your end, something happened around the 15th of September, that’s when I stopped receiving customer submissions. At this point I have no idea how many customers have tried to contact me cause I cant log in, so not only is the login screwed up, the jotform submissions are not being received. I also gave you the account number which is attached to the html coding (42065186452151 ) Please correct this, there must be a way to find my account , this has to be fixed right away or I will be setting my forms up elsewhere, the only reason I don’t do this right now is that it’s a huge hassle, and I have never had any issues with jotform in the past.

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JotForm Support

Answered by
Mike_T
on October 09, 2014 at 03:47 PM

First of all, there is nothing wrong with the JotForm. As far as I understand, there are two issues:

1) You forgot your account password, and you can not restore it since your email provider is having troubles receiving our emails (we do send them).

2) You are not getting form email alerts, and again this is caused by some issue with your email provider GoDaddy.