Hi Andrea, I do see that he is still active in the program and on your account. You may need to clear the cache on your phone, and/or make sure you are using the most up to date version of the app. Usually when something like this happens, you can clear yourcache from the app and it will fix the issue. To do this on your Android,please follow the instructions below. 1. Locate the setting on your phone. 2. Go to Application Manager. 3. Choose the Compassion app. 4. Click on "Clear Cache".5. Go back into your app and see if the issue has resolved.

If this does not fix the issue, you may need to uninstall your app from yourphone and then reinstall it, to ensure you are using the most up to date version. Please also make sure that your phones software is up to date.

I hope this is helpful! If this still does not resolve the issue, please let us know, as we may need to send this to our technical team to look at.

If I can do anything to further assist you, please letme know! -Shannon

Hi Andrea! I am deeply sorry that your sweet Josias is still not showing up on your account :(. We greatly appreciate your willingness to help us resolve this issue for you by completing the basic troubleshooting steps. Please rest assured that I have sent this to our IT Team, and they will work diligently to resolve this issue as soon as possible. Please know that Josias is indeed still your correspondent child, and even though you aren't able to send electronic letters right now, you are still welcome to send physical letters until we are able to fix this for you. Thank you so much for your patience while we work to have Josias reappear on your online account!

Hi Andrea! I see that Josias is now listed on your account again! :) Please completely log out of your account, and then log back in and see if this works. Otherwise, it may take a bit more time to show on your side. I am so sorry for the wait! We truly appreciate your patience!

Andrea, I sincerely apologize for this significantly longer than normal wait for Josias to appear on your online account. Sadly, our IT Team is still working on this issue for us. Regrettably, there is an issue with the system showing Josias on your account even though he is indeed on your account. I'm so sorry for the confusion with whether this issue was resolved yet. Thank you so much for your continued patience!

Andrea, we are still working to get Josias on your account. I know it's very hard to wait, but I don't have an estimated timeline on when this will be fixed for you. It seems to be a rather complicated issue that they are working to fix.

Hi Andrea, I am so sorry this is taking so long. I am escalating this issue to see if we can get this accomplished a bit quicker for you! Thank you again for being so kind and patient as we get this resolved!