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Payments

I accept payment via PayPal.
For payment with a credit card without a PayPal account, please follow this link:
http://www.etsy.com/help/article/361
For local sales, bank transfer is available. Please contact me for bank details.
Kindly indicate your ETSY order # when you make the bank transfer.
Unpaid orders will be cancelled and items re-listed 48 hours after purchase if I do not hear from you.

Returns & exchanges

Should any item reach you in damaged condition, please let me know immediately.

If you are not satisfied with the item, I will exchange the item of the same value or lower. A higher value item may be exchanged if you top up the difference.
Please contact me within 3 days of receipt.

Returns should be in new and unused condition and carefully packaged.
Buyer is responsible for shipping and the costs of shipping the item(s) back. . Please note that earrings are non-exchangeable due to hygiene reasons.

All shipping costs are non-refundable.

There is a no return/exchange for customized and/or sales item.

Shipping policies

All orders will either be shipped via SingPost Ordinary Mail or Registered Mail.
Please refer to the item description for details.

Items will be shipped 1-2 working days once payment is received.
Customized items will be shipped 3-5 working days upon receipt of payment.

Shipping via SingPost registered airmail requires recipient's signature upon delivery.
Delivery takes 3-5 working days within Singapore and may take 21-30 working days for international/overseas mail. There may be delivery delay during holiday seasons.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.