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I did not reserve two nights but was told I did. Said they would give me a card to contact management. Really! What a cop out! Don't stay here! They won't even allow a mistake even though you stay regularly for you and company. I will tell my company to change!

My wife and I stay at this establishment annually to visit family members in the area. Each of our stays is for numerous days at a time. Previously we found our stays at the hotel to be exemplary. However, or most recent stay leads us to question whether or not we would stay here again. One of the reasons that...

Thanks to all staff members working during a very difficult time time. Everyone was very helpful and never once had any issues with our stay. Desk clerks were very helpful with location and directions for those not from the area. Thank you all for everything.

The night of Nov. 21, 2016, the bar was closed. The next morning, there was no breakfast as is customary with Hilton Garden Inn. I stay at Hilton Garden Inn because I know what to expect. If they had warned me when I made my reservation or checked in, I would have stayed somewhere else.

We were in Norman to honor my mother at the OU / Kansas football game and decided to stay here at the Hilton Garden Inn again. I had stayed here a year ago and thought the hotel was very nice and comfortable beds. Cook to order breakfast was great!
The service was great and we enjoyed our 2 night stay...

The Embassy was booked durring my visit to Norman the Garden inn was a good back up choice. Only wish they served complimentary breakfast. In addition I wish the bar area had a larger tv to watch sporting events.

And they didn't even recongnize me as one until my gold counter parts checked in after is (we're silver). Otherwise, it was a great stay. Breakfast was delicious but pricy if you don't earn a complementary one

Hotel was okay, rooms were not dirty as some other recent reviews imply, and were cleaned each day. Breakfast was good quality, and timely. Overnight rate increased by $170 per night for the weekend due to the home game for OU.

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Helpful?

Thank SoonersfromHouston

Keith E, General Manager at Hilton Garden Inn Norman, responded to this review

Dear SoonersfromHouston,
Thank you for taking the time to provide your feedback. We are glad to hear you enjoyed your stay. We look forward to serving you again on your next visit to Norman!
Best Regards,
Keith E.
General Manager

Not a true picture across the USA maybe they had a rough weekend and no one showed up for cleaning the rugs floors windows walls .we stayed here once befor it was new clean Many stays at this hotel chain found beautiful places that were all clean

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Thank katherinebV9843WG

Keith E, General Manager at Hilton Garden Inn Norman, responded to this review

Dear katherinebV9843WG,
Thank you for providing your feedback. We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure...

The sheets were soiled when I arrived. I was pretty sure the room was never properly cleaned. When I asked for the sheets to be changed, the guy who showed up tried to convince me that they were ok, even though the red and yellow giant spots were very obvious. The food staff sucked. The food itself was ok. But...

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Helpful?

Thank Matthew M

Keith E, General Manager at Hilton Garden Inn Norman, responded to this review

Dear Matthew M,
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have...

The Hilton Garden Inn Norman is ideally located just minutes from the University of Oklahoma and features spacious guest rooms, complimentary WiFi and an on-site Great American Grill restaurant....more less

Additional Information about Hilton Garden Inn Norman

Address: 700 Copperfield Dr, Norman, OK 73072-4107

Region:United States > Oklahoma > Norman

Price Range:
$135 - $327 (Based on Average Rates for a Standard Room)

Hotel Class:3 star — Hilton Garden Inn Norman 3*

Number of rooms: 121

Reservation Options:

TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Priceline, Orbitz, Expedia, Hotels.com, Odigeo and Travelocity so you can book your Hilton Garden Inn Norman reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Also Known As:

Hilton Garden Inn Norman Hotel Norman

Hilton Norman

Hotel Style:

#4 Business Hotel in Norman

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