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The Marco Polo Club Service Centre

Service lines are open 24 hours a day, 7 days a week. Agents are available to handle all membership queries and reservation and ticketing services for passengers travelling on Cathay Pacific and Dragonair. Please have your membership number ready when calling the service hotlines.

Some hotels may charge an operating fee even when calling toll-free numbers, so be sure to check first.

For countries where a toll-free service is not available, please call the Hong Kong Service Line.

Touch-dial phone should be used to access the service hotline in order to input membership number and pin.

Use your local International Access Prefix to call the hotline if you cannot get through on the numbers given above. Callers in Japan using Softbank should input 0061 before the International Access Prefix, 001 if using KDDI; and 0033 if using NTT.