FREQUENTLY ASKED QUESTIONS

About the bus service

Where does the bus go?

Our daily bus service operates in the popular tourist areas of Kuta,Legian, Seminyak,Sanur, Jimbaran,Nusa Dua, South Nusa Dua and Ubud. The DFS Bus Bay is located at Simpang Siur junction in Kuta (this is where you can connect to all other lines, excluding the Seminyak Line).

When does the bus service operate?

From 09:00 to 23:00, depending on the bus line. For more details, please see the Time Schedule.

How do I get the bus?

Go to one of the dedicated bus stops located at various hotels and shopping malls, or the main DFS Bus Bay in Kuta. Passengers can use either a Kura-Kura Card or Kura-Kura Coin to travel on the bus.

How much does it cost?

The fare varies from route to route, and ranges from Rp.20,000 ~ Rp.80,000 for a single trip. For fare information, please see Ticket Info.

How do I buy a ticket?

There are two types of ticket - Kura-Kura (Single and Round) Trip Ticket and Day Pass for multiple trips.

Tickets can be purchased at DFS Bus Bay, Kura-Kura Ticket Booths, bus stop hotels and on board the bus on certain lines. For locations, please see Ticket Info.

If, for example, I want to travel from Best Western Premier to Beachwalk on the Kuta Line, do I have to get off the bus at DFS Bus Bay to continue along the line?

Card payment facilities are available at DFS Bus Bay and at Kura-Kura Ticket Booths. VISA, MASTER, JCB and BCA credit cards are accepted.

Can I pay in foreign currencies, like USD or JPY?

No, only IDR is accepted for cash payments.

Do buses go to the airport?

Unfortunately our bus service does not operate in the airport area.

Do children have to pay?

Kura-Kura Coin & Day Pass :
Each child 2 years and under, using the same seat as an adult, can travel free of charge. Children using their own seat will be charged normal price.Travel Card HoldersEach child 2 years and under, using the same seat as an adult, can travel free of charge. Children using their own seat will be charged normal price. If one parent has 2 children under 2 years, only 1 will be free - the other child will be charged normal price.

Kura-Kura Ticket

Where can I buy a Kura-Kura Ticket?

Kura-Kura Tickets (single and round) trip can be bought at DFS Bus Bay, from Kura-Kura Ticket Booths and on board the bus on all lines.

How do you use a Kura-Kura Ticket?

When boarding the bus, simply drop your ticket in the box located near the door.

Can I refund Kura-Kura Ticket that have not been used?

No.

Day Pass

What is a Day Pass?

A Day Pass is a pre-loaded smart card that can be used for unlimited travel on all bus lines. Day Passes are available for 3 and 7 days and take effect from the first time you tap the card reader on the bus to activate the card (3 day = 72 hours).

What is the advantage of using a Day Pass?

- unlimited use on all bus lines
- no need to carry small change
- no need to top up credit

Where can I buy a Day Pass?

At DFS Bus Bay, Kura-Kura Ticket Booth and at bus stop hotels.

Can I use a Day Pass for several people?

No, Day Passes can be used by one person at a time only.

If I buy a 3-Day Pass at 3pm, can I only use my card until midnight on the same day?

No, a 3-Day Pass is valid for 72 hours from the time of activation. A 3-Day Pass is valid for 72 hours from the time of activation etc.

What if I lose my Day Pass?

You will need to purchase a new one, as Value Cards cannot be re-issued.

Can I use my Day Pass on different days?

No, a Day Pass must be used on consecutive days. A 3-Day pass will expire after three days from the date of activation, a 5-Day pass will expire after five days from the date of activation etc.