User-Submitted Reviews of Callture & Testimonials

Worst Company EVER, Terrible customer service an they will steal

Worst company i ever dealt with in my life. There features are confusing and not user friendly. I called to cancel my account in October and was assured it was cancelled, They tired to debit my account 8 times after that between November and January and ran overdrafts fees on me close to $300. In between those attempted debits i called AGIN and ask why my account was not cancelled and they told me they had no record of me cancelling the account. OI told them to cancel the account again and after that they still tried to debit my account. Stay away from this morons, they are the worse of the worse.

What Customer Service???

We switched from another provider to Callture and after 3 frustrating weeks of calls not connecting to our operators we are switching to another carrier. I called their tech line almost daily and had multiple times when the line finally went dead after ringing for a long time (and this was during their posted business hours!) When someone finally answered the Tech line they were not able to find out why calls were listed as answered by our operators when the operator's phone never rang. I would not recommend their service to anyone. I have no idea how much business we lost.

Pathetics services

I am not receiving calls on my any of xlite connections. Once a day i always face thsi kind of issue that calls automatically stops ringing in between. I called so many times no one is talking properly they disconnect the calls in between the conversation cannot provide any kind of solution. your services are really pathetical and not at all professional. Neither any of our executive has a way to talk to your customers. I think we pay you the money and from our money you pay the salaries. Jenny was the last executive i talked to and she was happy in cancelling my account. Its better you should hire new and good employees. I want my problem to be fixed. Either you do not have good employees or your services are really really very poor.

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