Article Content

Reporting Engine has an output action configured to copy the report to a network share.However the reports do no appear in the network share even when the Report Status shows "COMPLETED"

Cause

This happens due to incorrect "Mounted Path" settings under the Network Share Configuration.

Resolution

Navigate to Administration -> Services -> Reporting Engine -> Config -> Output ActionsUnder Network Share Configuration, note the mounted path and not the actual path to the network share.Example: If the mounted share is \\10.16.8.17\shared and the mounted path is /temp/shareThen the configuration should have /temp/share and NOT the actual share path.