I have a Hotmail free account, I tried to sign in as usual

Customer Question

I have a Hotmail free account, I tried to sign in as usual with the correct password, I get a message saying to fill out a questionnaire with information like recent emails sent and files that had been created recently on my account I gave this information but I was told that the information was not enough to verify, I have done this on a few occasions giving as much information as possible but now it tells me iv tried to much and cannot do thie questionnaire again. I cannot get into my account with my correct password ***** keeps stopping me and not accepting the infor mation I have given.

We've detected something unusual about this sign-in. For example, you might be signing in from a new location, device or app. Before you can continue, we need to verify your identity with a security code. How would you like to get this code?

Email ‎as*****@gmail.com

I can't verify my account

this account was greated nearly 5 years ago, and I don't use the mail they are asking me to verify, so I don't know its password, iv tried giving an alternative email address but they wont accept it.. I filled out the questionnaire they sent me but its refusing it

Since the questionnaire didn't help, let's try with the GMail address that is associated to your Hotmail account. Even though you might not be using that GMail account, there may be a way of regaining access to it which will allow you to verify your Hotmail account as well.

So, let's try with that. Please type that GMail address here - use "at" instead of "@" and I will check if that account is still active.

I don't even know what I may have said as in security questions because I don't use that e mail .. the only other email aside from the Hotmail is claireann2015atgmail.com..i cant even remember setting up an account starting with the letter j on gmail.

2. Select I don't know my password and type the GMail address you want to reset the password ***** (*****@******.***) and click Continue

3. Type any password ***** remember or just click on the I don't know button

4. You will see that it mentions the Yahoo! account that starts with the letter J. Since you don't recognize it, click on the Verify your identity link located below

There follow the instructions - it is similar to the Hotmail questionnaire, only it will tell you immediately if you provided enough information or not. It is possible to go through the same questionnaire multiple times.

it did not recognise the gmail alternative mail add, so I put in the Hotmail and it said sent verification to that add.. and I cant access it obviously.. so I have no idea what the email starting with j on yahoo is.

I don't get to any steps because it wont accept my email address.. it keeps saying this is not the correct email. and wont go any further, cant I get Microsoft to send it to an address that I actually use and not one that has been void for years?

2. Select I don't know my password and type the GMail address you want to reset the password ***** (*****@******.***) and click Continue

3. Type any password ***** remember or just click on the I don't know button

4. You will see that it mentions the Yahoo! account that starts with the letter J. Since you don't recognize it, click on the Verify your identity link located below

There follow the instructions - it is similar to the Hotmail questionnaire, only it will tell you immediately if you provided enough information or not. It is possible to go through the same questionnaire multiple times.

iv done your instructions the info it asked I did not know as I have not used the account in a long time, so it keeps saying the info I gave is incorrect and it does nothing, its asking me dates and things like that of when I wrote a last email... when I created the account and so on which is impossible to answer.

how can I get around them asking me when I used the account last they were asking me dates, how on earth how am I supposed to remember that? does this mean I have lost my account? is there anyway I can recover this account? its obviously important.

Unfortunately, this is how e-mail account security works - only the owner of the account is supposed to know that information. If you do not know that information, then you can use alternative e-mail address stored in your account. When even that is not possible, then there is no other way of proving you are an actual owner which would allow you to regain access to your account.

Usually people don't update their e-mail account recovery options until they get locked. Once that happens, it is too late.

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