Excellent customer service! Was having issues with my fireplace, which turned out to be a switch issue. Doug was very friendly and great at explaining the issues and recommending courses of actions without putting any pressure on me to have them done. I had him clean out and service my fireplace given it's been probably 13 years since it has been done. He was responsive to my email inquiry (phoning me back, and detailing out what the next course of actions would be, other than some other places I had contacted). I'd highly recommend him! thanks!