I agree about FM being the best, and have generally had positive experiences with support.

However right now I'm having a not-very-good experience. I reported a problem that requires the attention of a developer. Two weeks later and I do not have a resolution. I'm glad it's not a major problem for me, but two weeks is ridiculous. And I got a bit of a runaround... at first the back-and-forth was good, but then it was escalated to a supervisor, I was told that it was forwarded to an engineer... after three days with no response I asked for an update. SIX DAYS after that, I finally got a follow-up, to the effect that "oh, this needs to be seen by a developer, so I'm forwarding it." And that was 2-3 days ago. Not good, FM, not good

As a G Suite client, I must say they support team is superb. I can get immediate human support by phone in English or Portuguese. 24x7. Really high level attendants.

Back to Fastmail: Today I got an support answer after 7 hours. Just to remember, today is sunday. Worldwide . It was indeed a good answer. Mr Vysakh made some tests before reply my question and sent the right answer on the 1st interaction.

It was not the fastest in the market, but I think it is fair for Sunday. And very faster than Fastmail used to be.