Mobile Comes to Dallas to Help Fix 911 Problems with Service

Taffet said he got a recording telling him to hold for 20 minutes after initially being disconnected.

A HEARTBROKEN mum has claimed her six month old baby died needlessly after the babysitter was kept on hold by emergency services for 40 minutes.

T-Mobile executives and city leaders said they still don't know what the problem was, other than that the trouble is unique to Dallas. The call gets caught in a loop and makes repeated calls. The dispatcher then must call back in an attempt to clarify whether the caller has an actual emergency.

"By that time, no matter how much I breathed into his mouth and pounded his chest", Taffet wrote, "Brian wasn't breathing". "We're going to get to the bottom of this".

"I'm so hurt", she said.

"I am very disappointed with that", Rawlings said.

He said something should have been done weeks ago, but that officials were "looking ahead".

Rawlings had no answer but he shared his condolences, as he did for Alex.

Since November, "ghost calls" from the carrier have caused enormous backlogs in the city's 911 dispatch system. Those calls register as hang-ups, forcing operators to return each hang-up call to verify if there is a legitimate emergency. City officials have been bringing in additional staff on overtime to try to keep up with the call load. He also advised the city not to hang up if this happens to them when calling 911.

While the boy's death underscored the problem with the ghost calls, city officials have known about the issues for months. "I will not be satisfied until this T-Mobile 911 challenge is completely fixed". The 911 operators returned each of the babysitter's calls but could not reach her, city officials said.

Reyes said some people have taken to showing up at Dallas police substations and Dallas Fire-Rescue stations, which poses problems for those departments.

Alex was attending a funeral when she received a call from her son's baby sitter, she told KTVT.

A Dallas babysitter called 911 three times Saturday night but she never got through to a dispatcher at the call center located at City Hall.

She performed intermittent CPR on the boy, Alex said, but couldn't take him to the hospital because she had no auto. She called for a third time at 6:11 pm. A doctor pronounced the infant dead not long after.

"I want them to take responsibility of my son's death".

"There's really no apology", Alex said.

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