How UPS is responding to the Coronavirus

The UPS Service Guarantee is suspended for all shipments from any origin to any destination.

How UPS is responding to the Coronavirus

UPS continues to deliver to locations around the world, where permitted.

As always, our highest priority is to help ensure the health and safety of our employees, customers, and suppliers while meeting our service commitments. Here’s what you can expect from us:

Constant monitoring of our air and ground networks to address potential sources of disruption in our air and ground networks.

Compliance with applicable government regulations related to the containment of Coronavirus.

Careful guidance and information being provided to our staff across the globe regarding the best ways to prevent the spread of infection, based on guidelines from the World Health Organization (WHO). Please also see the FAQ below.

Ability to track your deliveries worldwide on ups.com.

Where available, you can sign up for the free UPS My Choice which enables you to provide more specific delivery instructions such as where to leave deliveries, where to redirect them and the ability to receive delivery notifications.

Frequently Asked Questions About the Coronavirus

The majority of our services continue with the same expected delivery timeframes our customers have come to expect. While we have suspended our Service Guarantee in light of overall Coronavirus uncertainties, we remain committed to providing timely and reliable service.

UPS is maintaining delivery services except where limited by government restrictions. We are working in partnership with governments around the world to obtain exceptions that allow our operations to continue wherever possible, even in restricted areas. UPS delivery operations have been designated critical infrastructure by governments and we continue to pick up and deliver, even in restricted areas.

UPS staff across the globe will continue to follow guidance on the best methods to prevent the spread of infection in accordance with recommendations provided by the World Health Organization (WHO) and other health authorities around the world.

In the interest of employee and customer safety, UPS’s Signature Required guidelines are temporarily being adjusted such that consignees will no longer need to sign for UPS Signature Required deliveries. Despite this adjusted process the driver will still need to make contact with the consignee. The consignee must, at the time of delivery, acknowledge that UPS is making a delivery and, if applicable, show government issued photo ID.

Our network planning and operations teams are experienced with adapting to changing conditions, and we are developing contingency plans to address potential sources of disruption in our air and ground networks. Of course, we will comply with all government regulations and guidelines related to the containment of the novel Coronavirus.

Many of our pickup and drop off locations are still operating. Some businesses that serve as UPS Access Point® locations are closing or adjusting their operations due to the coronavirus. The UPS Global Locator is updated in real-time to reflect the nearest available active locations.

Globally, The UPS Foundation has expanded its response to the novel Coronavirus, including new grant allocations of more than $6 million to United Nations agencies, humanitarian relief partners and community-based non-profit and international non-government organizations.