Technology Support Specialist

Job description

Position Number: 00041281

Primary Function of Organization Unit: The primary function of the Undergraduate Admissions office it to identify, attract and enroll first year and transfer students with outstanding academic ability and potential. The department's efforts are commensurate with NC State University's annual and long-term enrollment goals for the University, including diversity with regard to in-state and out-of-state status, international status, ethnicity and gender.

Essential Job Duties: The Technology Support Specialist will work with staff and systems to fully utilize and manage multiple admissions information systems. As project manager, they will plan, build, streamline, and maintain admissions and recruitment processes in multiple systems including new Customer Relationship Management (CRM) software. Provide technical expertise, support, and reporting using multiple systems including AdmissionPros, PeopleSoft, OnBase, and Slate. Must have technical and content expertise, project management experience, and strong attention to detail, commitment to training, and strong interpersonal skills.

Minimum Education/Experience:

Department Required Skills: - Ability to exercise judgment and work independently - Excellent interpersonal skills with the ability to work creatively, collaboratively, and effectively as a team member - Strong organization and time management skills to ensure meeting scheduled deadlines - Computer proficiency - must be knowledgeable in the use of student information systems (databases) - Demonstrated ability to make accurate and consistent interpretations of data - Ability to exercise good judgment and discretion, particularly in matters relative to sensitive or confidential student records, personnel or organizational matters. -Demonstrated knowledge and utilizes best practices as it relates to data security and privacy.

Preferred Experience, Skills, Training/Education: Bachelor's degree with work experience in business application consulting or development; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Necessary Licenses and Certifications: N/A

AA/EOE: NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree verified at "www.wes.org":http//wes.org. Degree must be obtained prior to start date.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.