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A former energy executive who took the flak from customers through years of price rises at British Gas is to move into the driving seat at the Automobile Association.

Chris Jansen, who was head of British Gas Services until the summer, will take over as chief executive of the AA on January 6, replacing Andrew Strong, in the run-up to a restructuring of the business’s private equity ownership.

He will head an organisation that calls itself “the fourth emergency service”, with 13 million members and turnover of £958 million last year. Andrew Goodsell, the chairman of the AA, said that

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