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Damaged my daughter's prom dress

Took it there to have the dress SPOT cleaned. That is an expensive hand cleaning technique when the item has parts that are too delicate to dry clean. The dress had rhinestone jewels on the strap. Perfect when I dropped it off, missing or damaged when I picked it up.

The rhinestones were pointed out to them when the item was dropped off. This is why we are having it SPOT cleaned--to get the delicate care of hand cleaning the dress and not putting it in a solution or machine.

When I showed the manager the damage he told me they just cleaned the dress and didn't notice the stones or pay attention to them. He doesn't see how that could of happened. How? By someone slamming the dress onto a counter while they were carelessly working on it. About 20% of the stones were broken or missing.

When you are SPOT cleaning noticing the details is the job you are being paid for. You didn't see 40 1/8"-inch diamond rhinestones on the strap of a dark dress? It is not even on a section of the dress you need to clean.

He did tell me that if I can do the impossible and locate replacement rhinestones from the manufacturer of the dress, he won't charge me to fix it. So far, I tried locating the stones from craft stores and have been unsuccessful.

If this is how they treat their special hand care items, imagine how badly they treat all the other clothes.

Gateway Cleaners & Shoe Repair can be found at Passaic Ave 588. The following is offered: Laundry Services. The entry is present with us since Sep 10, 2010 and was last updated on Nov 14, 2013. In West Caldwell there are 5 other Laundry Services. An overview can be found here.