August 15, 2007

Case Study: Verizon XV6700

In this case study, Dean shares his experience with the Verizon XV6700 (If you would like to contribute your case study, please e-mail it in the same format as shown below to the81dayexperiment@people-onthego.com with Case Study in the subject line). Here is what Dean has to say about the Verizon XV6700.

The Information about the device you are using now:

Manufacturer/Brand? Verizon/HTC

Model? XV6700

Carrier? Verizon

Desktop Operating System? Windows/Outlook

How do you rank the device and the related services in the following areas (rankings are 1 to 5, where 5 is the best)

Overall satisfaction? 3

Features? 5

Usability? 4

Compatibility with your desktop? 1

Technical support? 1

Would you recommend this device to others who have similar needs to yours?

Only if phone reliability requirement is not high.

Your industry, size of your company, and role within your company?

n/a

What specific things do you like about the device and related services?

The set of features is just amazing! EVDO, WiFi, Bluetooth, IRDA, IMAP/SSL support, MS Exchange support, nice keyboard. I got 851kb/s download speed.

What things don't you like or that can be improved and related services?

The reliability of the phone part is TERRIBLE. About once a day I have to soft-reset the phone in order to make a call or to access the Internet, or to connect to my PC using Active Sync.

Verizon replaced the phone but that didn't help. I'm looking for an alternative phone.