FAQ

GOT QUESTIONS? WE GOT YOU.

FAQ

GOT QUESTIONS? WE GOT YOU.

THE WORKOUT

This is my first class, what should I bring?

Wear your favorite running shoes and workout gear. You’ll need to hydrate during class, so you can bring your own water bottle, or buy one at the BMF Bar. We provide towels free of charge.

Do I need to arrive early before my first class?

Please arrive 15 minutes early to your first class so we can show you around and introduce you to your trainer. You’ll feel right at home by the time class starts!

What are your classes like?

They are 1-hour, instructor-led group fitness based on intervals or rounds of cardio and strength training, otherwise known as HIIT (high intensity interval training). HIIT is a cardiovascular exercise strategy alternating between short periods of intense anaerobic exercise with less intense recovery periods, which is most effective way to build muscle and shred fat. Each workout is unique, day-to-day to keep your body and mind guessing and engaged.

Each round typically lasts between 5 and 12 minutes. At the end of each round, you transition to another station. During the rounds, the trainer will be giving minute-by-minute instructions so you’ll never feel lost.

Can I take class if I have no experience?

Yes! BMF classes are designed for all ability levels, so whether you are a beginner or a seasoned athlete, our workouts are scalable to suit your needs. For example, a beginner jogging on a treadmill at a level 3 can get the same effective workout as a seasoned athlete running at a level 12.

Can you tell me more about live DJ and lights?

What really sets BMF apart is the immersive night-club like atmosphere. The transformation room features a 50,000-watt audio system and state-of-the-art color-shifting LED lighting system. DJ TOG is our in-house resident music producer and creative director who creates a unique “show”​ daily for each workout, resulting in a perfectly synchronized workout where the music and lights hit in perfect timing to the intervals and effort. When the beat drops and the trainer yells, “give me all you’ve got,”​ you’ll find yourself achieving levels of effort you thought impossible. The experience is out of this world amazing and why our members are dramatically transforming their bodies.

What’s the minimum age to take class?

16 years old

How many classes do you have a day?

It depends on the day! Monday-Thursday there are eight classes per day. Friday, Saturday and Sunday all have their own

special schedules because, let’s be honest, those are the most special days of the week!

How often should I take class to get the results I want?

Each day at BMF focuses on a different muscle group to give you a balanced and effective workout, even for the muscles you tend to forget about (yes, you will use muscles you never knew you had)! This also allows your muscles ample recovery time to avoid injury. Because of this we recommend 5 classes per week as an optimal number, with 3 classes per week being a minimum. If you’re only coming twice a week, every time might feel like your first time again.

BOOKING MY SPOT

How do I reserve a spot/schedule a class?

We recommend downloading our Body Machine Fitness app from the app store. On the login screen click forgot password. You’ll get an email that allows you to set a password for the app. After you login with your new password you will be able to sign up for a class and pick your spot.

If I don’t want the app, how else can I reserve a spot/schedule a class?

No problem! Talk to a BMF staff member in person or on the phone, and they will get you all set up!

Can I walk into a class without reserving a spot ahead of time?

Yes, just head to the front desk when you arrive. You’ll be assigned a spot if there are any available. We recommend reserving your spot ahead of time so you don’t miss out.

What classes are available today?

Class schedules are available on the Body Machine Fitness app. Schedules are posted 10 days in advance. You’ll be able to sign up for classes in the app as well! If you are unable to download the app, call the studio and we will help you out.

Can members workout in the studio on their own if there isn’t a class scheduled?

Our studio is a group fitness facility only, so there is no open gym time.

MEMBERSHIPS AND CLASS PACKS

How do the memberships work?

Memberships are paidmonth-to-month on auto-draft. There is no long term commitment and no initiation fee. In the future, if you decide to cancel your membership, you must submit a cancellation notice 30 days prior to your auto-draft membership bill date.

Do classes roll over to the next month if I do not use them?

If you don’t use all of your classes, then they will expire on the same day that your membership began the following month.

What’s the difference between class packages and memberships?

Class packages have a longer expiration date and can be shared with other people but are more expensive per class. Memberships are cheaper per class but expire each month and cannot be shared with others. Memberships are a better choice in most cases unless you do not think you can commit to coming at least 4 times per month.

Can I freeze/suspend my membership?

You can freeze or suspend your membership at any time. It is $15 per month to freeze your membership, and it can remain frozen for as long as you’d like. There is a suspension form that needs to be filled out at the front desk.

How do I cancel my membership?

We have a cancellation form that must be filled out in the studio to cancel your membership without penalty. We do ask for a 30-day notice from your next auto-renew date. If less than 30 days is given, the next payment is charged but all following payments will be canceled.

I don’t have any classes left in my current my membership plan. What are my options?

There are two options. If you think you will consistently need extra classes per month, we recommend upgrading to the next level membership. You can simply pay the difference between the cost of your current membership and the membership you’d like to upgrade to. Second, if this month is out of the ordinary and you just have extra time to hit the gym, you can purchase extra sessions until your membership renewal date arrives.

MODIFICATIONS & INJURIES

I have an injury that may prevent me from doing certain things in class. What should I do?

Arrive 15 minutes early to class so you can speak with the trainer about your injury. The trainer will provide you with modifications so that you can avoid exercises that may bother your injury.

I do not want to run. Are there other options?

There are two options: You can book a double floor spot (spots 61-66). Double floor means you will not be running on the treadmill. You will do twice the amount of floor exercises. The other option is to use one of our two bikes in place of the treadmill for the cardio portion of class. The bikes are first come first serve.

What if I want to use a bike and they are all taken?

Bikes are first come first serve, so you can always try double floor or walking on the treadmill. If you are feeling friendly, you could ask your fellow BMFer if they would be willing to rotate rounds on the bike with you.

I'm pregnant/I just had a baby - can I take this class?

Congrats! First, consult with your doctor to make sure you can participate in physical training exercises. If you’re clear, find your BMF trainer before the class begins so the exercises can be modified to best fit your needs.

LATE CANCEL/NO SHOW POLICY

What is your late cancellation window?

8 hours before the start of the class.

Do you have a late cancel/no show fee?

Yes, we charge a $10 fee if you late cancel or no show.

If I'm late cancel/no show, do I lose credit for the class that I reserved?

If you no show or late cancel, memberships will be charged $10 and clients with class packages will lose one class.

FACILITY & AMENITIES

Do you have childcare/can I leave my kids in the lobby while I take class?

Although we love children, we do not provide childcare. Children over 12 may hangout or study in the lobby unsupervised while you take class.

Do you have locker rooms?

We have luxurious locker rooms with spa-like amenities including towel service, spacious showers and a custom line of all-natural, vegan body and hair products.

Which locker number do I use?

The lockers are first come first serve, so you can use any number locker that is open. If you forget your combo, don’t sweat it! We can always unlock it for you.

How do I schedule a body scan (Styku)?

A BMF staff member can schedule an appointment for you with one of the BMF trainers. You’ll receive an assessment on the spot. Trainers are available at different times throughout the day for your convenience.

How long does a body scan (Styku) take?

The scan itself takes less than 5 minutes, but the assessment can take up to 20 minutes depending on how many questions you have.

How many scans come with my membership?

You can view how many scans you have left in your membership by going into your app and clicking the top left corner and then clicking on your name.

Can I purchase additional body scans?

Yes. Individual scans are $50 each. A 5 pack is $200, a 10 pack is $300, and a 25 pack is $500. No expiration date.

What do you have at the BMF Bar?

Our bar features a wide selection of all-natural smoothies and super-fruit bowls to help you either prep for a workout or recover and refuel after a workout.

DISCOUNTS & REFERRALS

I have a friend who would like to try a free class. How can I set that up for them?

You or your friend can tell a staff member the following information: their first & last name, phone number and email address. Next, let us know the day, time, and spot number of their choice so we can complete the reservation for them!

What do I receive for a referral or if a friend of mine becomes a member?

If you referred a friend who becomes a member, you will receive a punch card for 3 free smoothies at the BMF Bar.

Do you offer student/teacher/or active military discounts?

Active students, teachers, and military receive 25% off memberships with proof of ID.

Do you give discounts for families/spouses?

All of our memberships are individually based. However, if you refer a family member or spouse, and they sign up for a membership, you will receive a punch card for 3 free smoothies at the BMF Bar.

Do you offer corporate discounts?

We are always looking for new corporate partnerships. Please speak with the studio’s General Manager for more details.

OTHER THINGS TO KNOW

Will you be opening more locations one day?

Heck yes! We have large expansion plans and hope to be opening up all over soon. Everyone deserves the BMF experience!

If I have a membership here, will I be able to take classes at the other locations once opened?

Yep! Your membership will allow you to take classes at any of our locations.

I can’t get into my account. Can you reset my password?

Please call our studio or ask a BMF staff member. You will be able to use a temporary password to re-login and then change your password to whatever you like.

Is your studio available to rent out for a private event? (Birthday party, corporate event, etc)

Yes, it is! Please speak with the studio’s General Manager for more details.