How to Remove Bad Reviews from Online Platforms in 2018

When your online business relies heavily on customer reviews, receiving negative feedback can be devastating. Unfortunately, these reviews are often left flippantly, sometimes even by people who had no actual experience with your company. What these people see as a harmless prank can have a serious negative impact on your online business.

How can you minimize the impact of these bad reviews? Can they be removed? Here is your guide to keeping your reviews positive in 2018 – and weeding out those that might cause trouble.

How to Remove Bad Reviews from Google Business

Google is one of your most important sources for consumer interaction, given its widespread use. In this section, we’ll also discuss how to remove reviews from Google Business.

Steps to amending a Google negative comment

Step 1. Ensure a Google review is genuine. Should your review be false, offensive or otherwise inappropriate, you can easily flag it for abuse and removal by the Google administrative team.

Step 2. Contact your local reviewer directly.

Step 3. Make sure your engagement with negative or bad reviews is public. While it may seem strange to draw attention to a review that focuses on the negatives, showing current and prospective consumers that you respond to these comments will discourage them from leaving without thinking carefully first. It will also show that you take customer satisfaction seriously! That way, whether the reviewer changes their feedback or not, you’ve addressed it in a positive way for your future reviewers to see.

How to Remove Bad Reviews from a Facebook Page

Removing bad reviews from a Facebook page actually isn’t difficult. Currently, there are two options. The first is to directly remove inflammatory comments from your business’s page. This can be done by clicking the “x” in each comment box. This method takes a while if you have multiple reviews to remove, but can clean up your page considerably .If you’re looking to remove negative star ratings from your Facebook page, you can follow the below steps.

Step 2. Engage diplomatically with those review. It will lessen the chances of receiving a scathing comment, as well as give you the opportunity to make amends right away.

How to Remove Bad Reviews from Amazon

If you are a third-party Amazon seller, you may not have had control over the contents or condition of the item being sold. This means your customer’s feedback may be better addressed by reviewing the product than by reviewing your sale. However, with the world shopping online in 2018, you need to address the negative feedback.

Steps to addressing negative feedback on Amazon

The best approach is two fold.

Step 1. identify if the negative or bad review left was accurate. If this is the case, contact your consumer directly and explain the situation; they will have sixty days to remove the feedback at their discretion.

Step 2. if you find that the feedback left was erroneous or cannot be resolved with the customer by contacting them directly, you may also contact Amazon. The administrators will determine if your complaint is valid and will remove any incorrect feedback within ninety days.

How to Remove Bad Reviews from eBay

eBay requires open and consistent communication. This includes the process of amending feedback.

Steps to amending negative feedback on eBay

Step 1. Should you receive a negative or bad review, contact your buyer or seller directly.

Step 2. Ask about what can be done to make the situation right for them. Feedback is easier to change on eBay, in that neutral and negative feedback can be addressed and amended rather quickly. Positive feedback cannot be changed, making it important to strive for positive reviews upfront every time.

How to Remove Bad Reviews from Etsy

Etsy is one of the most difficult platforms to deal with in 2018 when it comes to bad reviews. This is because negative Etsy feedback cannot be removed by the shop or business owner who has received it. However, like many other platforms, it allows communication between the reviewer and the shop owner, which can significantly boost the public perception of your company should you respond correctly and promptly.

Steps to managing negative Etsy feedback

Step 1. Etsy offers the opportunity for the site administrators to remove feedback left unfairly or in error. Should you feel this applies to your review, contact admins right away with your concerns.

Step 2. For regular Etsy business owners, if the feedback is genuine, the best policy is to reply as quickly as possible.

Step 3. Offer to amend in any way possible and courteously ask that feedback be amended to reflect this.

Step 4. Should you not receive amended feedback, encourage new customers to leave positive feedback after their transactions, to help offset the negative review.

In Conclusion

Knowing how to eliminate erroneous negative feedback and respond appropriately to bad reviews which can give you actual insight into your business’s customer satisfaction is essential in 2018. For more information on keeping your feedback as positive as possible, contact us to know more about our Online Reputation Management services. We’ll help you get your company’s consumer relations on the right track!

Related Posts:

Rajat is an Digital Marketing expert and also an author-cum-blogger. He has experience in writing content on different verticals which majorly includes digital marketing. He's also a professional speaker and social media consultant.