Imagine if you lost all your data from your work computer or, worse still, from your company server. What would you lose? Well, probably your accounts and financial history; customer information; internal data (such as employees’ records and HR data); important analytics; and more. How do you even begin trying to rebuild something that’s taken […]

Big businesses often choose to work with big vendors. But this is not always the right way to go. In fact, sometimes working with a small vendor can have significant advantages. So why aren’t big businesses making the most of these? In this post, we look at some of the perceptions big businesses may have […]

We’ve listed the four most important features of any good data audit log system so you can check whether yours is up to scratch. A data audit log system tracks who’s changed what, when, and in what way. This information is essential for locating particular interactions, improper activities, and user errors. As such a data […]

Efficiency and optimization seem to go hand in hand and they really do. Efficiency is the driving force in reducing operational costs and Optimization is the engine with which to achieve this goal. When discussing workforce management solutions, the first thing to discuss is the return on investment (ROI). What value can a service organization […]

To successfully manage your business processes, it’s very important to manage your resources well. The two go hand in hand. so why managing resources is a must for business process management (BPM)? Visibility and Control Having an overall view of who is doing what, and when and where they are doing it can make a […]

What is optimization? M&W defines it as: Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. Questions of maximizing or minimizing functions arising in the various disciplines can be solved using the same mathematical tools. In a typical optimization problem, the goal is […]

There is no mistake that good field service management is essential to many businesses today. Many companies will continue with their FSM even though it might have some shortcomings. One thing that you can’t afford not to have is good customer service by your field service management. So, does your FSM provide good customer service? […]

Field Service Management is the hot new thing, many new software companies provide it as the new tool you need for effectively managing your field staff. Some provide it as a SaaS solution, typically for small companies that have around 50 resources or less and some are that are at enterprise level and are significantly […]

In today’s world there is a lot of hype around data and its usage, Let’s take a closer look at the penalties for a lack of data and data visibility in particular. Management All managers like to know what is going on at any given point in time, but on a global, birds eye level, […]

Our experiences have brought to light an interesting fact; the majority of service organisations still rely on pen and paper for scheduling and coordinating their work. In this modern world with its’ abundance of high tech solutions, why are we so reticent to move on to more advanced solutions? We like what we know Many […]