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101: During these sessions, attendees learn
how all sides of the 9-1-1 community put NENA standards to work every day.
You’ll hear from 9-1-1 leaders sharing how they have implemented standards to create
and maintain successful PSAPs and companies. The takeaway: Lessons and
strategies you can use in your own agency or company to get better results, right
away.

Hands-On: These sessions are where the rubber
meets the road! Attendees collaborate to develop the standards and documents that
guide and inform the way 9-1-1 works. These sessions feature many knowledgeable
and passionate professionals sharing their experiences, insights, and opinions
to help make a better 9-1-1 system for everyone.

Thought
Lab: In these sessions
attendees discuss, debate, and dream about the future of 9-1-1... and then take
action! Where are we going in the next years, decades, and beyond? Learn what
steps you can take to support where we are going and help ensure that we are
able to meet the challenges of tomorrow.

Monday,
October 10

9:30AM
– 10:30AM

FirstNet
& NG9-1-1Session
Type: 101Know
Before You Go: About FirstNetOutcome:
A basic understanding of FirstNet, how PSAPs and responders will use it, and how
it will interface with NENA i3 architectureThis session addresses the
linkages between existing NG standards and FirstNet, the wireless public safety
broadband network currently under development, including identifying areas that
are possible sources of cooperation and coordination to improve outcomes and
reduce costs and project timelines.

Telecommunicator
Schedules & Work-HoursSession
Type: Hands-OnKnow
Before You Go: NENA PSAP
Daily Personnel Operations Standard; your agency’s scheduling
system/methodsOutcome:
Obtain recommendations and suggestions from the audienceNew information on stress, wellness,
and the impact of technology are changing the way we think about shift work.
Attendees will discuss efforts to revise and update the existing NENA standard
to include baseline recommendations on scheduling - number of hours, hours off
between shifts, and more.

The
Latest NENA Standards: An OverviewSession
Type: 101Attend this session to learn
all about the latest NENA standards issued over the last year. This is your
chance to ask questions and gain insights into what these hot off the presses
documents mean for your center and the 9-1-1 Industry.

9:30AM
– 12:00PM

Developing
the Conveyance of EIDD: Through NG9-1-1 & BeyondKnow
Before You Go: Familiarity with the draft joint APCO/NENA EIDD ANS standardSession
Type: Hands-OnOutcome:
Input on conveyance protocol(s) and if requests and responses for resources should
be supported by the standardThis session facilitates
discussion to develop a standardized method to assure that critical information
within the EIDD is able to be conveyed to multiple points within and outside
the ESInet in a manner that is predictable, functional, and efficient.

10:45AM
– 12:00PM

Defining
& Updating Classes of Service & Other Identifiers in NG9-1-1Session
Type: Hands-OnKnow
Before You Go: Know what classes of service and identifiers are being used on
your system today and which ones are considered critical, desirable, redundant,
confusing, or unhelpful for purposes of transition to NG-1-1 identifiers.Outcome:
An understanding of current status and issues to consider near-term and
long-term for NG9-1-1, as well as what future work needs to be doneAttendees will discuss new
or revised class of service and other identifier values being proposed for
inclusion into a NENA document and how to incorporate the class of service
concept into an NG9-1-1 environment.

NENA
Standards: Under ConstructionSession
Type: 101This session provides a
summary of NENA standards that are currently in development, outlines anticipated
timelines of completion, and identifies where additional effort is required. If
you’re new to the process and would like to get involved, then this session
will help you identify which working groups would benefit from your expertise!

1:20PM
– 2:20PM

NG9-1-1
Public Education EffortsSession
Type: Hands-OnOutcome:
A recommendation on the primary target audience for the document, as well as
what the key message should beThis session is where
attendees can discuss, brainstorm, and identify key messaging points, target
audiences, and delivery vehicles for inclusion in a public education plan for
NG9-1-1.

OperationsStandards:
A Formula for SuccessSession
Type: 101Do standards really make
that much of a difference? Yes! This session highlights some of the most
significant operations-related standards, including call processing and QA/QI. Attend
to learn what these standards really mean and how they apply to the work that
your company or 9-1-1 center does.

1:20PM
– 3:30PM

EIDD
ManagementSession
Type: Hands-OnKnow
Before You Go: Knowledge of what an EIDD
isOutcome:
Obtain recommendations and suggestions on how to manage EIDDsThis session provides an
update on draft work in progress and facilitates discussions around what 9-1-1
authorities and PSAP managers need to know to make successful EIDD decisions
and choices.

2:30PM
– 3:30PM

Continuing
the Quest for Wireless Location AccuracySession
Type: 101Know
Before You Go: Understand differences between civic address and geo location
forms of locationOutcome:
Obtain recommendations and suggestions from the audienceThis is arguably the hottest
topic in 9-1-1 today! This session covers new and emerging technologies,
updated FCC requirements, the move towards "dispatchable location,” the
National Emergency Address Database (NEAD), and more. Attendees will share ideas
about what improvements can be made and how location information can be
presented to telecommunicators in a meaningful and actionable manner.

Formulating
the Educational Path to a Career in 9-1-1Session
Type: Thought LabOutcome:
Obtain recommendations and suggestions from the audienceThis session discusses the
ongoing effort to develop a standard to address education needs for aspiring public
safety communications professionals at the high school and college level. The
intent is for NENA to develop a standard that provides guidance to institutions
and agencies implementing 9-1-1 job training programs.

Technical
Standards: Paving the Way to NG9-1-1Session
Type: 101NENA provides many of the
standards that guide how 9-1-1 works today, as well as how it will work in the
future. Join us for an intensive review of the NENA standards that govern the
9-1-1 systems, from addressing and call delivery to information exchange and
data conveyance.

3:40PM
– 5:15PM

Apps
& 9-1-1Session
Type: Thought LabThis facilitated discussion examines
standardizing the delivery of calls and information from external applications
through E9-1-1 and NG9-1-1 using the appropriate mechanisms for routing and
dissemination to PSAPs and throughout the emergency response chain.

Tuesday,
October 11

8:00AM
– 9:20AM

Funding
& GovernanceSession
Type: Thought LabOutcome:
Obtain recommendations and suggestions from the audienceIn this session, attendees
will discuss how NENA can provide guidance to PSAPs and 9-1-1 authorities on
funding sources and mechanisms as consumer trends evolve and traditional models
become obsolete. Participants will also examine and propose governance models
to support NG9-1-1 and other future 9-1-1 efforts.

Developing
NG9-1-1 PSAP System StandardsSession
Type: 101Outcome:
A broad understanding and functional details of selected NG9-1-1 technologiesThis session focuses on the
NG9-1-1 PSAP standard, which defines many new functions and interfaces designed
to take advantage of NENA’s i3 architecture.

NENA
& the High-Performing PSAPSession
Type: 101Have you ever wondered just
how NENA can help your PSAP get better results? Join us for an informative
review of just how NENA standards, documents, conferences; and other resources
can help improve the performance of your center and the safety of your
community.

9:30AM
– 10:30AM

Improving
Accuracy & Consistency in Location ValidationSession
Type: Hands-OnKnow
Before You Go: What an LVF is, and how it works at a high level (described in
sections 4.4 and 5.3 of the
latest draft version of the i3 document)Outcome:
Examples of technical and operational issues that could cause inconsistent
validation results, as well as a list of future work to be consideredThis session discusses
technical and operational issues that could cause Location Validation Functions
(LVFs) to produce inconsistent location validation results (some LVFs claiming
a location is valid while others claiming it is not). Attendees will explore
cases in which inconsistencies could occur and develop recommendations for
mitigating those issues.

Understanding
& Defining Additional Data Interfaces in NG9-1-1Session
Type: 101Know
Before You Go: NENA’s NG9-1-1
Additional Data standardOutcome:
An understanding of what additional data is and how it is managed in NG9-1-1,
as well as how you may participate in ongoing development work.This session introduces the
audience to the additional data interface standards, describes how additional data
is exchanged between NG9-1-1 components, and provides examples of how this
information might be used in the future.

NENA
Pipeline Standard UpdateSession
Type: 101Outcome:
Obtain recommendations and suggestions from the audienceThis session addresses the
upcoming changes in the NENA pipeline standard and provides an opportunity to
discuss and ask questions about the existing standard and NENA support for
pipeline incidents.

NENA
& the 9-1-1 Industry (Part One)Session
Type: 101In this presentation, panel
discussion, and question and answer session, vendors will relate how they
leverage NENA standards to develop products that help ensure the success of
9-1-1 systems and operations, as well as meet the current and future needs of
the public.

10:45AM
– 12:00PM

Defining
Map Services in NG9-1-1Session
Type: Hands-OnKnow
Before You Go: Familiarity with GIS and operations needs for map displays in
PSAPs and for first responders.Outcome:
Framework for a map services documentPSAPs and first responders need
access to reliable map views fed by a common authoritative source. This session
examines what PSAPs and first responders need to be able to effectively utilize
map information and facilitates discussion of how these needs can best be met.

Cybersecurity
& Resiliency Throughout the NG9-1-1 EcosystemSession
Type: Hands-OnKnow
Before You Go: Review NG-SEC, review TFOPA, CSRIC, NIST documents to expand knowledgeOutcome:
Attendees will have a greater understanding of potential security threats and security
management methods that may prevent vulnerabilities.This session facilitates
discussion and conversation to develop strict guidelines and processes to
ensure resilient and secure emergency services within the entire NG9-1-1 system
– core services, networks, and PSAPs.

The
Upcoming NENA Standard on Department of Defense NotificationsSession
Type: 101In this session, representatives
from NENA and the Department of Defense will discuss the concepts and issues
around the forthcoming NENA standard on notifications to the Department of
Defense for certain incident types occurring in proximity to the 12,000+
Department of Defense facilities across the United States.

State
NG9-1-1 Efforts: A Standards Case StudySession
Type: 101Join representatives from
the Ohio 9-1-1 Program office to learn about the efforts currently underway to
develop and deploy NG9-1-1. Topics such as funding, governance, communication,
and project management will be highlighted.

1:30PM
– 2:30PM

Developing
the MSAG Conversion ServiceSession
Type: Hands-OnKnow
Before You Go: Basic MSAG and PIDF-LO format & functionsOutcome:
Specification framework from which a standard could be developed and
identification of potential data provisioning obstaclesParticipants will assist in developing
detailed specifications to provide standardization in the development of a
functional MSAG Conversion Service (MSC).

Managing
& Monitoring NG9-1-1Session
Type: 101Know
Before You Go: NG9-1-1
Transition Planning ConsiderationsOutcome:
Attendees will have an understanding of how NG9-1-1 systems and services
interact in the overall NG9-1-1 hierarchy, as well as what systems and services
must be monitored and managed.This session provides an
overview of what can and should be monitored in NG9-1-1, as well as how you can
build effective processes and procedures to reduce the risk of service loss or
degradation.

NENA
& the 9-1-1 Industry (Part 2)Session
Type: 101In this informative and
interactive discussion, NENA staff and two 9-1-1 technology companies discuss
how vendors can successfully engage the 9-1-1 community to ensure they meet the
needs of PSAPs and citizens. Discussion will emphasize communication,
messaging, and marketing, as well as how new vendors in the 9-1-1 space can use
standards, documents, and other resources to find success.

2:40
PM – 3:40PMDefining
& Planning for Spatial Interface Layer ReplicationSession
Type: Hands-OnKnow
Before You Go: A working knowledge of GIS and the GIS needs of NG9-1-1Outcome:
A documented set of operational and technical questions, concerns, and ideas
for improvement, as well as suggested topics for future NENA documentsThis session explores the
need for more material relating to the definition of the GIS data spatial interface
layer replication mechanism as presented within the NENA standard.

Developing
i3 v3Session
Type: Hands-OnKnow
Before You Go: Be familiar with the NENA i3 standard.Outcome:
Develop an understanding of current i3 v3 topics and develop and prioritize a
list of potential topics for inclusion in i3 v3, as well as identify the
working group structurei3 is the main
building-block standard for NG9-1-1. With version 2 almost ready, it’s time to
start work on version 3. This session provides attendees with the opportunity
to share opinions on how to form or restructure working groups to develop the
next iteration of the document in accordance with the ANSI process development
environment.

Moving
9-1-1 to the FutureSession
Type: Thought LabHow do we successfully move
9-1-1 towards the future? This is a critical question for vendors, PSAP
managers, dispatchers, industry stakeholders, and even the public. Although many
steps have already been taken, much work remains to be done. Join us for this
presentation and discussion on what we can do to help move towards nationwide
deployment of NG9-1-1 and the 9-1-1 system of tomorrow.

3:50PM
– 5:20PM

NG9-1-1:
A System of Critical Data supporting a Critical System of SystemsSession
Type: Thought LabThis fascinating,
interactive session discusses new data elements, functions, and needs in an
understandable way by explaining the standards that guide the development and usage
of these new data elements and databases for NG9-1-1.

Wednesday,
October 12

8:30AM
– 9:50AM

The
Future of GIS in the 9-1-1 WorldSession
Type: Thought LabThis exciting, informative,
and interactive session details one of the essential building blocks of 9-1-1
today and in the future: GIS. A review of critical GIS concepts will be
provided, as well as insights into GIS governance, management, new
developments, trends, and innovations. A variety of speakers from GIS vendors,
9-1-1 agencies, NENA, and other organizations will explain why knowing GIS is
not just optional for those in the 9-1-1 community: It is essential!

10:00AM
– 11:15AMThe
NG9-1-1 System of Tomorrow: Tech, Ops, & Human FactorsSession
Type: Thought Lab9-1-1 is not just 9-1-1
anymore; it is a system of systems. This is the fundamental truth of NG9-1-1
and serves as a starting point for this critical session. No matter what your
role is in 9-1-1, to be successful you must have a conceptual understanding of
what happens between the start of the call and the work of the call-taker. This
is only more-so the case in the NG9-1-1 world. Leading experts on 9-1-1 will
share their insights, highlighting the work that has been started and the work
that will be done to modernize and improve the nation’s 9-1-1 system.