Can't use uverse apps with upgraded access point

Can't use uverse apps with upgraded access point

Since I was dissatisfied with the wireless provided by the uverse RG (3800HGV-B) I purchased a Unifi access point to give better coverage and wireless N. This is an access point only (it has no router functionality) and the uverse RG is still the router and DHCP server so all devices are on the same subnet. I am unable to connect any phone or tablet with the uverse app to any of the receiver boxes. Is there any way around this?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can't use uverse apps with upgraded access point

and ask that question. What I can add to the discussion is that the phone/receivers use the SSDP protocol (see http://en.wikipedia.org/wiki/Simple_Service_Discovery_Protocol) to locate each other, and this is likely what is not making it through the AP. This is a multicast protocol also used by UPnP. Since it's a layer 3 protocol, the AP should not know it's any different from any TCP/IP traffic and pass it just the same, but it may be doing some Layer 3 snooping (depending on the specific model number) and being "helpful."

I've also been assuming that the AP is connected directly to the RG with Ethernet cable, i.e. no other intervening routers or "smart" switches.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can't use uverse apps with upgraded access point

Well, after determining that the issue was not anything to do with my configuration relating to the RG I started looking into the configuration of the AP in more depth. After upgrading to the latest firmware the problem now seems to be resolved. The Uverse app can find the receiver and control it which is what I wanted. I'm not sure how it was blocking in this case; I have had no other issues of communication between wired and wireless clients including chromecast, airplay, and my home automation server which uses UDP broadcasts.

Re: Can't use uverse apps with upgraded access point

Great! I'm glad you got it working, and thanks for posting that information here. They seem very reasonable in price for the feature set. We have 3 in the office, but since I'm no longer involved in the day to day management of the network, I'm not all that familiar with them.

I've toyed with the idea of getting two for the home, but I'm not sure I can talk my wife into letting me ceiling mount one in the living room.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Having service trouble? There is an app for that! Use our troubleshooting tool or text myATT to 8758 to download the app. It is much faster than posting on our forums. You will also find some helpful articles below.