In evaluating this Service please review the SCOPE OF ENGAGEMENT (“SOE”) detailed here in the “Product Overview” section. Your order of this Service indicates your acceptance of all terms and conditions specified in the SOE set forth in Product Overview section.

In evaluating this Service please review the SCOPE OF ENGAGEMENT (“SOE”) detailed here in the “Product Overview” section. Your order of this Service indicates your acceptance of all terms and conditions specified in the SOE set forth in Product Overview section.

Troubleshooting & resolution for equipment currently under manufacturer warranty & use of warranty for parts replacementSCOPE OF ENGAGEMENT

This SCOPE OF ENGAGEMENT (“SOE”), together with the Agreement between the CDW entity selling the Services described herein (“Seller”) and the customer ordering such Services (“Customer”) shall be deemed to be a contract upon Seller’s acceptance of Customer’s order.

CUSTOMER RESPONSIBILITIESIncludes the following tasks:•Purchasing an extended warranty from manufacturer once initial warranty expires or purchasing/shipping all spare parts required for service•Providing punch list of issues prior to Tech dispatch & signoff for completed work•Purchasing spare parts for advance replacement•Providing access to Customer network &/or facilities only as needed to perform Services

ASSUMPTIONS•Tickets submitted & tracked online•All hardware needed for service calls will be provided to technician upon arrival•Labor only, no hardware included•Contingent upon material availability

ENGAGEMENT PLANNING & MANAGEMENTIncludes the following tasks:•Initiating all support requests by end user & service will be available during regular business hours (8AM- 5PM weekdays); schedule will mirror academic calendar•Providing same day response time via telephone/email•Hours must be purchased in blocks of 8 hours•Minimum of 4 hours will be billed per engagement•All onsite work shall be scheduled within 72 hours of notification•Hours purchased are valid for 1 year•Valid only for FL, MD, AL, GA & TN

OUT OF SCOPE•Electrical/high voltage work•Storage of equipment•Cost of shipping defective equipment•Performing any Services not specified herein

SERVICES FEESThe fees due under this SOE include fees for Services and related expenses, as specified in the applicable order

CUSTOMER LOCATIONSSeller will provide Services at mutually agreed U.S. location

PROJECT-SPECIFIC TERMS1.Customer is responsible for providing all physical and network access, properly functioning hardware and software, and qualified personnel necessary for Seller’s performance of the Services2.Customer will provide in advance all applicable Customer safety and security rules/procedures3.Customer is responsible for all data, including back-up4.Customer will provide reasonable cooperation with, and support of, Seller’s scheduling and performance5.Customer will sign Seller’s project sign-off form upon completion of the Services6.All Services will be performed at a single site, during Customer’s normal business hours7.Any changes to this SOE shall require a Change Order executed by both parties

CONTACT PERSONEach party will appoint a person to provide approvals/decisions (“Contact Person”)

TERMS AND CONDITIONSThis SOE shall be governed by Seller’s “Terms and Conditions of Product Sales and Service Projects,” which are accessed via the Terms & Conditions link on Seller's website (the “Agreement”) and are incorporated herein