Refund and Retake Policy

Cooling off period

From the date of your enrolment at FTC, you will be given a 14 day cooling off period, prior to the course start date, during which you may cancel your course. The college must be notified in writing within the cancellation period and correspondence addressed to the Students welfare department.

Your Cancellation

If you have informed us within the timescales stated above, and no classes have been attended, you will be entitled to a full refund less an administration fee.

Any cancellations after the 14 day cooling off period (or if any classes have been attended) will be treated as a withdrawal.

Withdrawals

If you choose to withdraw from a course within the first 2 teaching weeks of the start date of the course you will be entitled to a refund of 50% of the course fees (with the exception of 3 below)

If you choose to withdraw from a course after 2 weeks of the start date of the course, you will not be entitled to any refund, and any fees outstanding will remain payable.

If you withdraw from a short course, duration of course 1 term or less, you will not be entitled to any refund.

Course cancellation

If the college cancels a course, or the course does not start due to a lack of support, every effort will be made to offer an alternative. If no suitable alternative is available, a full refund will be given. No refund will be given for change of site or change of tutor.

Requests for credits or refunds relating to illness

If you become ill during the period of your course you may apply for a refund if your condition is permanent and prevents you from continuing. Medical evidence will be required in the form of a doctor’s note or equivalent.

If your condition is temporary then you may apply for a credit which will permit you to re-enrol at a later date.

Under no circumstances can a credit be converted to a refund.

Requests for refunds relating to general absence

The college is unable to make refunds for absence due to changes in work commitments, personal or financial circumstances or any other reasons for not being able to attend the course. Any outstanding fees in these circumstances will remain payable.

Refunds for Sponsored Students

A sponsor of a student at the college (for instance an employer paying for an employee) may apply for a refund if the above criteria are met. However, if a sponsor/ student arrangement ceases, or the student withdraws from their course of learning after the 2 week period, fees will be due and no refunds will be given. Where a student is sponsored on their course, a refund if applicable will only be made to the sponsor.

Requests for refunds due to quality issues

If you are dissatisfied with your course and your tutor cannot resolve the issues then you should submit a Complaint at the Student welfare department. Your complaint will be dealt with under the FTC Complaints Procedure. The college must be given an opportunity to address any issues that have arisen, however a refund will be issued if considered appropriate and at the sole discretion of the College.

Refund Procedure

If the above criteria for a refund have been met, please complete a refund request form and return to the Client Services department with all relevant paperwork. Please note that refunds may take up to 6 weeks to process.

Retake Procedure

If any students fails at exam and plan to retake the whole secession 50% discount could be offered.