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Take a look to their forum ,they have a post in stick threads for this case.
You need to make a video when you enter the code and is not working and upload to their youtube account dedicated to this .But like you tell, is ridiculous 2 months ...If they don't contact you back then is clear .Good luck.

Yes ,your right ,don't even remarked ,how be possible this
Alphabets in a code lol .What to verify ?
Juts ask them the refund and don't deal with them next time.
The admin from their forum is a member here .Why he not reply here to help you and solve this ?

No days is hard to find a real supplier with a support and honest to reply you if a delay arrive and telling you like this you will not lost your clients.

I have written to you several times (sonork, yahoo msg), you are online but not responding. Why not?
I think that if you have a service that I pay for, and if I have problems, it is a minimum when replying.
If you do not, it is very easy to lose customers, says poor service....