WEBVTT KAREN: GOOD AFTERNOON I'M KAREN ROBY. NOW THAT WE'RE IN NOVEMBER AND HEADING TOWARD THOSE COLDER TEMPS THAT MEANS HIGHER HEATING BILLS. TODAY LOUISVILLE RESIDENTS BEGAN APPLYING FOR HOME-HEATING ASSISTANCE AT THE URBAN GOVERNMENT CENTER. WLKY'S ERICA COGHILL HAS THE DETAILS IN THIS PROJECT ECONOMY REPORT. ERICA: KAREN, PEOPLE HAVE BEEN MAKING THEIR WAY IN SINCE SEVEN -- SINCE 7:00 THIS MORNING, SIGNING UP FOR APPOINTMENTS. IT'S FIRST COME, FIRST SERVED SO IF YOU PLAN ON STOPPING BY TO SIGN-UP YOU HAVE UNTIL 4:00 TODAY, THEN TOMORROW FROM 7:00 UNTIL 1:00 HERE AT THE URBAN GOVERNMENT CENTER ON BARRET AVENUE. THE LOW INCOME HOME ENERGY ASSISTANCE PROGRAM, ALSO KNOWN AS LIHEAP, IS A FEDERALLY FUNDED PROGRAM THAT HELPS LOW INCOME FAMILIES PAY THEIR HEATING BILLS. THE LIHEAP SUBSIDY PHASE BEGINS NOVEMBER 4 AND RUNS THROUGH DECEMBER 11 IF FUNDS ARE STILL AVAILABLE -- IN ALL, THERE'S $1.6 MILLION TO GO AROUND TO HELP WITH THOSE HEATING BILLS. IT DOES NOT MATTER THE STATUS OF YOUR UTILITY BILLS, YOU CAN BE PAID-UP OR CLOSE TO HAVING THEM SHUT-OFF. TO TAKE ADVANTAGE OF THIS PROGRAM YOU MUST BE A LOUISVILLE MATCH RULE IN COUNTY RESIDENT WITH A HOUSEHOLD INCOME AT OR BELOW 130% OF THE FEDERAL POVERTY GUIDELINES. WHEN THEY'RE PAYING MORE IN UTILITY COSTS, THAT MEANS THAT THERE COULD BE NO MONEY AVAILABLE FOR MEDICINE, FOOD, CLOTHING FOR KIDS. THE MONEY IS STRETCHED. ERICA: IF YOU PLAN ON STOPPING BY TO MAKE AN APPOINTMENT, YOU WILL NEED A PHOTO I.D., AND YOUR MOST RECENT HEATING BILL OR VERIFICATION FROM YOUR LANDLORD STATING HEATING EXPENSES ARE