FAQ’s

Yes, everyone is required to wear socks. That is all children and adults.

2. What if I forget my socks?

We have socks available for purchase at the front counter.

3. What times can I come in for open play?

Open play or “Walk-ins” are welcome 7 days a week during normal business hours.

4. Can adults play too?

Adults are not allowed to participate in activities with the exception of assisting their own children. Adults are not allowed to play with other adults due to the safety of children.

5. Is there a limit on how long we may stay and play?

No, you are welcome to stay and play during normal business hours.

6. Can we bring in outside food and drinks?

There is no outside food and drink allowed. However, there are several different food options available at your Catch Air location.

7. How often do you sanitize and clean the inflatables?

We sanitize every inflatable and the toys before opening and all day during our operating hours.

8. Do you offer free Wi-Fi?

Yes! We offer free Wi-Fi through-out the whole building. Please ask the staff at your Catch Air for the login information. Certain locations may not have public Wi-Fi available if AT&T is the provider and offers a limited broadband.

9. Are we allowed to have a “walk-in” party?

We do not permit walk-in parties but, you are more than welcome to bring a group of guests to our facility. Please bear in mind there is no outside food, so you would not be able to bring a cake.

10. Is there a charge for adults?

Charges for adults vary depending on your local Catch Air. Please contact your local Catch Air to find out more.

11. Am I able to leave my child unattended in the play area?

Catch Air is an indoor playcenter and not a day care facility. A parent or legal guardian must be present for your child to play.

12. Is there staff monitoring the play area?

Yes, our staff helps maintain a safe and clean play environment. However, we do recommend keeping an eye on your child.

13. How do you make sure children go home with the correct parent?

Catch Air uses an invisible stamp to match Children to parents. This ensures that’s children are going home with the correct parents.

14. Are we allowed to leave and come back later in the day?

Yes! Your admission is valid for the entire day. We just need to check your hand stamps for re-entry.

15. How do I know if you are open in case of inclement weather?

The safety of our guests and staff is very important. If we are closed due to inclement weather we will post it on our Facebook page.

16. Do I need to fill out a waiver to play?

Yes, all participants must fill out a waiver. This can be done when you arrive on one of our tablets, or you can print one at home from the specific Catch Air location page. Some locations allow you to fill a waiver out online ahead of time. Please check your local Catch Air location page.

17. If I lose an item how long will it remain in lost and found?

We generally keep items up to 2 weeks after that time unclaimed items are donated to goodwill.

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