City Manager’s Office

The City Manager’s Office leads the municipal administration and provides guidance and advice to Council on the City’s fiscal, organizational, intergovernmental and service priorities. The City Manager is accountable to Council for the policy direction and program delivery of all divisions and provides Executive Management, Strategic & Corporate Policy, Strategic Communications, Equity, Diversity & Human Rights, Internal Audit and Human Resources leadership services.

Budget Notes

Lead the municipal administration and provide guidance and advice to Council on the City’s fiscal, organizational, intergovernmental and service challenges. The City Manager is accountable to Council for the policy direction and delivery of all divisional programs.

The City Manager’s Office leads the municipal administration and provides guidance and advice to Council on the City’s fiscal, organizational, intergovernmental and service priorities. The City Manager is accountable to Council for the policy direction and program delivery of all divisions and provides Executive Management, Strategic & Corporate Policy, Strategic Communications, Equity, Diversity & Human Rights, Internal Audit and Human Resources leadership services.

2018 Budget Summary

The total cost to deliver these services to Toronto residents is $58,051.2 million gross and $48,650.0 million net.

Through operational efficiencies and a line by line review of non-payroll costs, the Program has operating budget pressures arising mainly from salary and benefit costs and is maintaining the 2017 service levels for 2018.

Fast Facts

Supported approximately 33,000 full and part-time employees (2016)

Received more than 296,000 job applications and filled over 9,250 positions excluding recreation workers (2016)

Delivered 47,146 hours of Health & Safety training (2016)

Issued approximately 700 News Releases/Media Advisories

Nearly 320,000 total followers on official City of Toronto Twitter, Instagram, Facebook and YouTube social media channels

Engaged over 2,000 residents through Participatory Budgeting Pilot resulting in approximately $1.9M for 40 community improvement projects

Social Media: 7,000+ @GetInvolvedTO followers, 2K growth in 2017; 2 live-streamed public events on Periscope; integration of YouTube to promote live broadcast of 4 public consultations, viewed total of 160+ hours

Developed Equity Impact tool and trained Budget Analysts to support divisional Equity Impact Statement that is expected to accompany 2018 Operating and Capital Budget Submissions. Over 150 staff (City staff, Agencies, Boards and Corporations (including Toronto Police representatives)) were trained on the tool through a combination of in-person and online webinar/recording

Completed public consultations to inform the development of the Multi-Year Accessibility Plan to meet AODA requirements

Provided advice, training and guidance to employees and divisions on the City’s Human Rights and Workplace Harassment Policy and responded to complaints and inquiries from staff and service recipients.

Trends

Declining cost of workplace injuries (WSIB)

Maintaining number of grievances resolved at mediation, prior to arbitration

Increasing use of social media for interaction with the public

Reduction in hiring times

Increasing participation in technology-enabled learning events (ELI)

Key Service Deliverables for 2018

The 2018 Operating Budget will enable the City Manager’s Office to continue to:

Executive Management:

Provide leadership, direction and accountability on the development and delivery of quality, responsible and cost effective policies, programs and services by members of the Toronto Public Service to the residents and businesses of Toronto.

Strategic & Corporate Policy:

Provide intergovernmental and governance advice to the City Manager, Mayor and Council for more than 30 agencies and 7 corporations.

Provide corporate oversight and coordination across governments, divisions and agencies for portfolio of transit expansion initiatives.

Internal Audit:

Identify and evaluate exposures to risk and to help strengthen risk management and controls in program areas across the City.

Strategic Communications:

Provide sustainment, governance and ongoing leadership for toronto.ca, in partnership with Information & Technology, following the completion of the Web Revitalization Project.

Equity, Diversity and Human Rights:

Working with Human Resources, contributing to the Business Intelligence Dashboard to support divisions in developing strategies to determine and fulfill their equity and diversity goals.

Human Resources:

Support the Corporation and City divisions in responding to Mayor and Council priorities to reduce the cost of government, achieve customer service excellence and provide transparent/accountable government and minimize any potential disruption.

Our Key Issues & Priority Actions

Provide Corporate Oversight:

Renewal of Toronto’s Long-Term Financial Plan

Third-party Ward Boundary Review

Agency Governance Review.

Legislative compliance with Accessibility for Ontarians with Disabilities Act (AODA)

Establishment of the Offices of the Chief Transformation Officer (CTO) and Chief Resiliency Officer (CRO)