Re:Desk for CS-Cart

Re:Desk for Multi-Vendor

Description

This module connects your CS-Cart multi-store shop with Re:Desk help desk ticketing system and make the communication of your customers and support staff clear, convenient and easy.

CS-Cart Help Desk Features:

Provides the ability to log in to the Re:Desk help desk with the same login credentials as your customers have in CS-Cart store, so you DO NOT NEED TO IMPORT any users to help desk software. They will be already in your Customer Support system after connection to your store.

Shows orders and order details, such as status, billing, shipping, and order information.

Includes the integration of CS-Cart contact form which contains the departments field you created in Re:Desk. So, the messages posted with this form will be directly sent to a certain department.

New! If customer specified order ID or contacted you through the order details page, this order is shown in ticket subject and in recent orders section in detailed way.

Installation Instructions

1. Backup all the files and database of your CS-Cart store before any changing.

2. Login to your CS-cart administration panel.

3. Go to “Addons" tab and click the "Upload & Install add-on" ("+") button on the top right.

4. Select the zip archive file you downloaded from here using the browse button "Local" and hit the "Upload & Install" button.

5. Click "Browse all available add-ons" tab and click "Install" button against the "Re:Desk Connection" name. The addon now installed and you only need to place API key to its settings as described below.

4. Enter the API key (you copied from Re:Desk) here and click the "Save" button. Now you connected the Re:Desk help desk system to your CS-Cart store and need to proceed the email settings step for Re:Desk to get full featured customer help desk solution for your online store.

Contact Form

A special contact from is provided with the module to direct the customer requests right to specified departments. Use the following link to use this form:http://your-shopping-cart.com/?dispatch=redesk_connection.contact

If the Re:Desk connection add-on is configured correctly, all the customer requests will be posted directly to your Re:Desk help desk.