Integrated & Specialized

As one of the largest and most respected providers of business process outsourcing services in the world, we are proud of our wide range of industry expertise and customized solutions that allow us to best serve our customers in every vertical. This in-depth knowledge comes from years of working hand-in-hand with the industry leaders; the blue-chip, global brands, we proudly represent.

OUR FUTURE ISCONNECTED

A look into how iQor is preparing for a more inter‑connected, device-driven world.

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Smarter Tech Needs Smarter Service

By 2020, the world will have more than 26 Billion smart devices, sensors and systems that are all interconnected in a growing ecosystem of products and services.

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Keep Customers Connected, Amid the Complexity

When you connect IOT devices, platforms and apps, you also create complexity and more opportunities for disconnections. Streaming trouble? It could be the router, app, receiver, phone, TV or Internet Service Provider. In an interconnected world, brands need to understand the ecosystems where their products will be used.

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45k+

support professionals.

Service Starts with Design

Service strategy for IoT devices needs to start before the product is built, at the design stage. By providing both product and customer support, iQor provides leading brands with the insights and intelligence to make smarter smart devices.

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20.2M+

repairs per year.

iQor offers our clients unprecedented access to a number of service solutions.

Create a More Empowered Consumer

With smart connected products, brands can help consumers track, manage and control how they use their purchases. When you empower consumers with integrated information, you empower them to make smarter buying decisions about products and service providers supporting them.

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96M+

interactions per year.

iQor’s cloud-based business intelligence platform helps tell the story of your customer’s devices in real-time.

Integrate, Collaborate & Transform

Today’s advanced technologies have outpaced our siloed industrial-era organizations and infrastructure. IoT requires new rules of engagement with a broad set of collaborators across the support ecosystem. iQor is uniquely positioned to help bring disconnected functions and fragmented processes together to integrate data, collaborate on new business models and transform the customer experience.

IoT is Transforming Business Settings

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So What’s Next?

CHANGING WHAT IT MEANS TO CREATE VALUE

Traditional Mindset

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Data collection for incremental improvements

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Resolve known issues

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Sell units across channels

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Influence company strengths

Internet of Things Mindset

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Create new sources of revenue

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Proactively solve inquiries

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Personalize customer experiences using advanced analytics

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Learn how others in the ecosystem are generating demand

The Internet of Things Edge

YOU NEED A PARTNER THAT'S CONNECTED EVERYWHERE YOU ARE

Let Data Transform Conversations

IoT allows brands and their customers to interact in news ways. Connected products and services are now the real-time sensors of your customers’ service experience. iQor helps its clients gather, integrate and correlate data from across the product and support ecosystem to drive real-time tactical responses and long term business transformation.

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Personalize the Customer Experience

The Internet of Things is transforming how the customer journey is supported. iQor helps siloed teams become symbiotic, helping them grow and depend on one another. iQor data solution experts capture and measure precise variables that actually impact customer satisfaction. Additionally, backend support like sales, supply chain, and customer care can provide relevant insights and experience when customers need it most.

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Identify Emerging Needs

With a product’s function no longer limited to what fits in the box, brands find themselves in the business of delivering interconnected services. iQor helps companies navigate a new paradigm that rewards a holistic service approach. By better understanding what consumers are trying to accomplish, we help identify emerging needs and the processes, partnerships, and products to meet them.