Pleasant surprise from billing

Stratics VeteranStratics Legend

A few days ago I got an odd e mail from EA that one of my accounts had run out of time and the CC was denied... odd I know cause its on auto renew.... but things happen so I figured np... Ill fix it later this week when i have time. (Been busy doing models for son - painting) But to my surprise I went ot do my e mails just a few minutes ago and got a new EA message. In short it said they had an error on their side and the account was now on and given 7 extra days added on and was now up and ready for me to play. They thanked me and apologized for the error.
OK WHO PUT THE PROZAC IN THE CS KIBBLE????????

Stratics Veteran

I also had a card declined on one account out of 4 they all have the same CC. I went in and activated the account, no such reward sent my way. But it did give me a brief moment of clarity since this account is mostly a house holder that if that house had dropped I was certain that was my last day in UO. The thought is still lingering, thanks for the wake up guys.

Stratics VeteranStratics Legend

Yesterday a friend caught me on line to tell me that another friend had finally placed a Castle. But I learned that the castle in IDOC belonged to a very long time UO friend of mine - - a full Veteran of this game.

Today I contacted her and was astonished to learn that despite her efforts to communicate with BioWare Mystic and to keep her accounts active, somehow BioWare Mythic managed to cancel all her auto-paid accounts because of the cc denials. They refused to reinstate her accounts even though her cc was good and always had been. In a last ditch effort, she reactivated one of those accounts finally, only to discover everything she owned and had worked for since 1997 - gone! And thus she is gone forever from UO.

Stratics VeteranStratics Legend

Did she try to contact Mesanna? Our major Domo lady is very good at clocking the CS over the head and getting things fixed...... Perhaps she still should contact her... Billing droped the ball... anyother company would be bending over backwards and kissing the ground she walks on.... for their error. oh for those who keep up with players and game #'s I was watching my son in wow..... on many of the "high" shards...... lets just say reminded me alot of uo shards... barren of any real player base. I think Diablo 3 is sucking it dry......

Stratics VeteranStratics Legend

Did she try to contact Mesanna? Our major Domo lady is very good at clocking the CS over the head and getting things fixed..........

Click to expand...

Thanks again Lady Storm.

I sent her a message with a copy and paste of your message here and a ink to this thread. But after supporting UO for over 15 years with numerous accounts that were ALWAYS active and paid for - - one can understand how she must feel.

Stratics is the oldest continually running MMORPG Fansite on the Internet. Founded in 1997 Stratics has served the Ultima Online Community for 18 years. We strive to provide the most complete social experience for Ultima Online players.