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Many folks know they want a fireplace, stove or insert, but are not sure what they are specifically looking for.
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Service & Support

Having issues with your fireplace, stove or insert? Browse this section to watch technical support videos, request a service call and find answers to commonly asked questions regarding maintenance, installation, purchasing, operation, service and more.

Question

What is an IPI ignition system?

Intermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.Intellifire, an ignition system exclusively featured in Heatilator, Heat & Glo & Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.