Service Alerts

Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.

Service Alerts alert2/2

Summary(Last Updated: 02/06/2020; 6:43) Temporary Service Adjustments Due To COVID-19

Temporary Service Adjustments Due To COVID-19

Governments of several countries within the region including Middle East, Africa, Indian Subcontinent and Central Asia, are implementing various containment measures in an attempt to stop the spread of COVID-19.

Limitations do not apply to the movement of goods and UPS continues to operate a regular service, however, there may be potential delays in services to affected countries. Despite current challenges, we continue to serve our customers as best as we can. Current circumstances may cause some delays in transit. For example, new border controls, reduced air freight capacity in the market, and local protective regulations and quarantine measures may all impact service.

Within countries, some parcel deliveries may not be possible due to the closure of shops or businesses, or restrictions in various postcodes, in which case parcel will be returned to sender. Undeliverable parcels due to this emergency carry either of the below tracking statuses:

C5 – Emergency

DH – NO UPS CTRL

Within the areas where deliveries are possible, our drivers can temporarily sign off parcels on behalf of the customer to avoid unnecessary contact via hand-held devices. We kindly request customers to open the door, accept the parcel and state their name for security purposes. Parcels that are not signed for will be marked with code CV19 plus 11 digits of the consignee’s name as proof of delivery.

Due to the unprecedented nature of the current situation, the waiting times for our customer service desk may be longer than usual. Please continue to monitor ups.com and check your package tracking for the latest delivery status information.

ISMEA Service Updates

Indian Subcontinent

India:

Further to the lockdown in India that started on 23 Marchrd, over a period of time the lockdown has eased in many parts of the country. With the latest announcements made by the Government of India on 31 Mayst, the lockdown is limited only to a few cities, especially to those that are in containment zones. While there are still restrictions to operate, interstate goods transport is free for all commodities. Our pickup and delivery services will be operational in most postal codes across cities in India with some restrictions in line with this advisory. UPS continues to operate its daily flight to and from Indira Gandhi International Airport (IGIA), Delhi as usual and Brokerage clearance is operational at the gateways.

Bangladesh:

The Bangladeshi government has declared a country lockdown as of 26 Marchth until 31 Mayst. UPS services continue to operate for both pickup and delivery and continue to remain in operation across the country with expected delays.

Middle East, Central Asia

United Arab Emirates:

United Arab Emirates government has imposed a curfew for its citizens as of 26 Marchth until further notice. UPS services continue to operate for both pickup and delivery and continue to remain in operation across the country except for delays due to curfew.

Saudi Arabia:

Kingdom of Saudi Arabia government has imposed a nation-wide curfew for its citizens as of 23 Marchrd until 20 Juneth. UPS services continue to operate for both pickup and delivery and continue to remain in operation across the country with expected delays during curfew days.

Pakistan:

Pakistan has declared a country lockdown as of 23 Marchrd until 30 Mayth. Pakistan continues operations for Import and Export, and has resumed pickup and delivery services with expected delays.

Africa

Nigeria:

Nigeria has announced closing airports to all incoming international flights since 21 Marchst, and a multi-state lockdown has been imposed since 24 Marchth. The Nigerian government started a gradual ease of restrictions since 4 Mayth in some parts of the country, yet an interstate movement limitation from one state to another remains in place. UPS services continue to operate for both pickup and delivery and continue to remain in operation across the country with expected delays due to lockdown.

South Africa:

South Africa has declared a country lockdown as of 26 Marchth until further notice, with eased restrictions on most economic activity and transportation from 1 Junest onwards following a lockdown level drop from Level 4 to Level 3. UPS services continue to operate for pickup and delivery and continue to remain in operation across the country with expected delays due to lockdown.

Morocco:

Morocco has declared a state emergency on 20 Marchth, which is extended until 10 Juneth. UPS services continue to operate for both pickup and delivery and continue to remain in operation across the country with expected delays due to state emergency.

Countries With Minimal Or No In Country Operations Due To Country Lockdown:

Country

Service Impact

Uganda

No pickup, essential deliveries only customer to collect

Rest of ISMEA:

Affected countries and government restrictions may cause potential delays in services to other countries within the region.

Asia Pacific Service Updates

UPS operations in the region continue, with daily pickups and delivery, except where constrained by government restrictions.

The safety of our employees, our customers and the people in the communities we proudly serve is a top priority. UPS has implemented various measures to minimize the risks to which our employees and customers may be exposed.

UPS has an extensive global network that allows for contingency plans to be put in place. We will continue to work with the relevant local authorities to provide service to all areas where and when conditions permit safe access. We are closely monitoring the situation and will take the necessary steps to ensure minimal impact to service.

We pride ourselves on continuing to provide industry-leading service to our customers throughout this challenging period.

Thank you for your continued trust in UPS.

Summary(Last Updated: 06/05/2020; 12:47) UPS is open for business: Service impacts related to Coronavirus

UPS is Open for Business

UPS operations will continue, with daily collections and deliveries except where constrained by government restrictions.

Suspension of Money Back Guarantee

Effective 26 March,2020 and until further notice, we have suspended the UPS Money Back Guarantee (also referred to as the UPS Service Guarantee) for all shipments from any origin to any destination.