We'll be visiting six cities this summer to help developers and companies engineer great customer experiences in this new software-defined world, and to explore how these changes will streamline business communications, eliminating the need for difficult carrier negotiations, purchasing off-the-shelf solutions that don't meet business needs, buying millions of dollars of hardware, and customization that takes forever.

Engineering the Customer Experience is an event designed for forward thinking decision makers across 6 key roles, and anyone interested in leveraging cloud software to solve complex customer interactions.

IT executives

System Architects

Product & Project Managers

Technical Professionals

Customer Experience Leaders

Customer Support & Care managers

At each roadshow, you'll learn how to transition from old school approaches to application development and embrace new software and cloud platforms for everything, such as communications, analytics, storage, compute cycles, and security, in an effort to become more fluid, adaptive, and agile in today's rapidly changing environments.

Add a Chromebook to Your CX Toolkit

Every attendee leaves with their own Chromebook and suite of functional demos that leverage WebRTC to turn a lightweight machine into a Call Center, a Conference bridge, and more. Take it home and start prototyping your own next-gen CX. We can't wait to see what you build.

The cumulative impact of the age of the customer uber-trends — digital disruption, mobile mind shift, customer experience, and big data analytics — will transform the competitive landscape, as born-in-cloud competitors threaten mature markets and create whole new markets.

Forrester Research, Inc."The Age of the Customer Changes Everything for AD&D Leaders", January 23, 2014

Agenda

Learn

Hear from thought leaders on strategies for becoming more fluid, adaptive, and agile in the age of the customer.

Breakout

In-depth content tailored to your business - platform evaluation, build & integration, and where the industry is going.

Network

Join the speakers and your peers outside the main hall for informal discussions and demos of products in action.

Schedule

1:00 — 1:30pm
Registration

1:30 — 2:15pm
Welcome and opening keynote from Forrester Research

2:15 — 2:45pm
Customer Case Study

2:45 — 3:30pm
Choose the Right Platform • Build vs Buy in a Software-Defined World

Public Transportation

Venue

London May 22, 2014

DoubleTree by Hilton Hotel London - West End

92 Southampton Row, London WC1B 4BH, United Kingdom

44-207-2422828

Parking

Self-parking

available for £30, at an off-site car park

Public Transportation

Kings Cross / St Pancras International Train Station - The hotel is just a short bus ride from Kings Cross / St Pancras International, the number 91 stops just outside the hotel. Alternatively take the Piccadilly Line tube to Russell Square Underground station, from which we are just a short walk.

Venue

Santa Monica June 17, 2014

Parking

Valet Parking

$32/day, with in and out privileges

Self-parking

Complimentary at hotel parking facility

Public Transportation

The Rapid 3 line runs between the Aviation Green Line Metro Station and downtown Santa Monica with additional stops within the city. From the transportation islands at the airport, shuttles run to and from the Green Line Station (Route G) and to the LAX City Bus Center transit station (Route C) at Parking Lot C, which is the best place to catch the Rapid 3. Fare is $1.