Development of sales team, post mergerIn accordance with the new strategy and emphasis for the organization as formed from the merger of InterClean and EnviroTech, I have compiled the following job analysis and selection of a new sales team. The premise for which this communication was developed is derived from the directive that future sales efforts will be to seek out and to retain customers with the focus on longer term relationships and retention. This direction for our newly expanded company suggests that the new sales force should achieve a much higher level of repeat business. Repeat business can be counted on for future growth and stability of our company. The vision of the new company has been expanded to include a more complete overall product for the customer. Cai states that " . . .companies need to promote customer orientation in their organization, in order to successfully implement customer relationship practices."

English: Customer satisfaction rating scale

English: A business ideally is continually seeking...

US Navy 080716-1786N-N-016 Rear Adm. Raymond Berub...

(Cai, 2009) The merger of the two companies appears to launch InterClean from its previous embryonic growth stage into a higher growth stage with EnviroTech. This strategy will require us to focus on refining and extending our product lines as well as building customer loyalty. (Cascio, 2005)An issues analysis using workforce planning, performance reviews and observation reveals that instilling a customer relationship philosophy is prudent. (Cascio, 2005) This approach has been the primary method used by EnviroTech. All their current sales personnel who are under consideration for my team have many years of experience in the development and retention of longer term customer relationships. This is not to mean that the InterClean personnel are without merit, however, it does mean that they will need to undergo further developmental training in this area. Their benefit to the business should be in the area of sharing their extensive product knowledge...

More Human Resource Management essays:

Job analysis is a concept used to develop a comprehensive description of a position that includes the job responsibilities and tasks performed, the tools utilized to perform those duties and the job's environment and working conditions. The information gathered can then be used to determine the ...

... customer service, sales and product and service knowledge. Job analysis is the first step in implementing the changes for the company. The job descriptions and job specifications in the job analysis will be used together with a workforce planning system to guide further planning ...

... relationships to other jobs, the conditions under which work is performed and the personal qualities required for satisfactory performance. The purpose of the job analysis is to collect information for job description, job specification, job design, human resources planning ...

... customers, peers, supervisors and self-evaluations. The process of deliverables must be standardized and proper ratings understood. We have a process for higher-level review and a formal appeals process of the performance ...

4 pages112Sep/20090.0

Students & Profs. say about us:

"Good news: you can turn to other's writing help. WriteWork has over 100,000 sample papers"