Booking terms and payment – school info

Admission to the Museum is free but charges apply for some activities.

When you make a booking to visit the Science Museum we will send you a confirmation letter showing your visit itinerary, and a pro-forma invoice showing the amount due for any charged activities that you have asked us to include.

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Booking terms

For charged activities listed on your confirmation letter and pro-forma invoice the following terms apply:

You can reduce the numbers attending, change the date or cancel your booking completely up to 28 days before the date of your visit. Changes and cancellations must be sent in writing to edbookings@sciencemuseum.ac.uk. We will send a revised visit confirmation letter and pro-forma invoice reflecting your changes.

We cannot accept changes of date, reductions in numbers attending, or cancellations within 28 days of the visit date and your school/organisation will be required to pay the cost of the charged activities shown on your confirmation letter and pro-forma invoice.

We cannot give refunds if fewer people come on the day, or you are delayed and miss your event, or your group does not come to the Museum at all. If we have not already received your payment, your school/organisation will remain liable for the cost of the charged activities shown on your confirmation letter and pro-forma invoice.

You can increase numbers for charged activities at any time, provided places are still available. Please request changes in writing to edbookings@sciencemuseum.ac.uk. We will send a revised confirmation letter and pro-forma invoice showing the new amount due.

If you are collecting monies from pupils/attendees, please allow enough time to tell us about any changes in numbers ahead of the 28-day deadline explained above.

Please ensure your travel arrangements allow you to arrive at the Science Museum in good time for any charged activities.

If you are running late, please let us know on 020 7942 4777 and we will do our best to re-jig your itinerary. This is not always possible and your school/organisation will remain liable for the cost if you miss a charged activity.

Very occasionally we need to cancel charged activities due to unforeseen circumstances. If this happens we will contact you as soon as we can to offer alternatives where possible. If you have already paid and you cannot take up our suggested alternatives we will give a full refund.

Some charged activities require a minimum audience size. If we do not receive sufficient bookings for an activity to go ahead we will contact you as soon as possible to tell you. We will offer you an alternative date or activity where feasible. If you have already paid and you cannot take up our suggested alternatives we will give a full refund.

Payment

The pro-forma invoice we send you will show the cost of any charged activities you have asked us to include in your visit itinerary.

Your payment becomes due 28 days ahead of the visit date and we must receive the payment before the date of the visit. If timely payment is not received, we reserve the right to cancel your booking.

If you make changes to your booking we will send a revised confirmation letter and pro-forma invoice showing the new amount due. Please also refer to the booking and cancellation terms above.