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Everything about the custom hat is amazing. Everyhmthing was on point and is exactly how it is in the picture. My brother loved it. Finished in three days like what was said and i couldnt be more happier. Very pleased, with the service and avoir is very quick to respond as well. Definately will be getting more stuff in the future.

Payments

Please pay immediately after going through the shopping cart process. I accept paypal only. If you have any problems at all with payment, please get in touch.

INSTALLMENT PAYMENTS: I am pleased to offer returning customers the opportunity to pay for higher priced items (any one item over $100) in two or three installments. Please convo with me to discuss an arrangement prior to purchase. I cannot accept installment payments without prior agreement.

RESERVED ITEMS: PLEASE do not purchase an item listed as reserved unless you are the person who has arranged for the item to be reserved for them. If you do purchase an item that is reserved but not for you I shall issue you a refund and request Etsy cancel the transaction. Please respect the reserved status of items...

To reserve an item please convo with me. I can usually reserve an item for 2 days.

All orders are shipped on receipt of payment. If you have any further questions regarding my payment terms please email avoiryoung@gmail.com

Returns & exchanges

All cancellations and returns are subject to my approval. Listings give as much information regarding sizes and anything else relevant. No refunds or exchanges on OOAK, custom orders, alchemy orders or on discontinued styles.
No refunds if you order the wrong size.
No refunds or exchanges if you think the colours are a little lighter or darker than the photographs in my listings. Everybody uses a different monitor.

If a buyer feels I have made a mistake and their order is unsatisfactory, please email me, I can be reached at:

avoiryoung@gmail.com

If there is a problem I always try to figure it out, and so far so good, please check my feedback for examples of any problems.

Shipping policies

Items received Monday through Friday usually ship the day after your order is received. Orders received on weekends will ship the following Monday.

All items are shipped by First class or International First Class mail, or by USPS Priority mail depending on the item weight.

Shipping in the New zealand/Australia usually takes 2-4 days

INTERNATIONAL usually takes 5-14 days depending on where you are

Once payment is received orders are usually shipped within 24 hours.

If you do not see your shipping location, please message me.

Any and all additions to an order already placed will be considered a “new order”. Partial shipments may be made. Avoir is not responsible for non-delivery, loss, or damage during shipment.

For group item shipping, please message me prior to your purchase to request group shipping costs and discounts.

Additional policies

COPYRIGHT

All Images are Copyright of the illustrator who drew them.
All images may not be reproduced without express written permission.
You must not offer for sale (or for resale) these images (or a collection of) without express written permission. No modifications, changes or alterations may be made to the images or any part thereof, directly or indirectly, without the artist's prior written consent.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.