OUR SERVICES

Satisfied or reimbursed

If you are not satisfied with your purchase on the site you can return it within ten days and request for a refund.

To make a return you must go on "your account" in "My Order History".

You can request a credit valid for 6 months on the whole site www.ByBea.com or refund on your payment method.

Shipping

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By Bea ships in France, Europe and the rest of the world. Orders are processed and shipped daily.. When your order's status is "being delivered" deadlines are :

With Colissimo 48h during business days throughout France with insurance and tracking number on www.colissimo.fr . Parcel delivery with or without signature. In Europe 3 to 5 days and international 5 to 10 days depending on the destination.

With Chronopost the next day before 10 am or before 1 pm on business days throughout France with insurance and tracking number on www.chronopost.fr . Parcel delivery with or without signature. In Europe and international 1 to 3 days depending on the destination.

Don't forget to add to your adress the entrance code, intercom and floor so that the package reaches you!

Returns and exchanges

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You have ten days to exchange or return an item.

To make a return you must go on "your account " in "My Order History ".

Once the return request is validated you can print the return note in "my product returns."

The returned item must be intact in its original packaging with the return note.

Payment security

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You can pay by Credit card, Visa or MasterCard.

The credit card number is entered on a secure page hosted by the bank, it is not known By Bea. The information is encrypted (SSL) The card number is never printed entirely on paying bills.Norme 3D secure, code de vérification connu seulement par le titulaire de la carte bancaire, demandé par sa banque lors des transactions sur le web. By check to By Bea at the following address :