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I had purchased a tshirt only to find it had been debited twice due to a double click error. I had been promised a credit within a few days but still nothing. Now 2weeks since purchase and still chssing…
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Truffleshuffle_Customer_Service's Response to Santoy's Review

Written on: 07/08/2014

Hi, Thanks for your review. Sincere apologies for the trouble with the order. We would normally refund straight away, if there are no issues with your bank - please drop us an email and we can look into this for you. Sorry for any disappointment, we will resolve this straight away for you. Many Thanks xoxo

I was looking at purchasing a couple of shirts for friends etc but was being confused by sizing.
The website has a live chat function, and within 10 seconds i was explaining the problem to a member of staff, who were more than happy to measure the shirts i required, so i could get the right size first time.
This fast and very friendly service coupled with the fact the items were delivered to me the next day, shows Truffleshuffles first class customer service.
Well done and thank you…
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I ordered a T-shirt and a mug for a friends birthday present. I had an email asking me if everything was ok with my order which threw me as I hadn't received any of it at that time! I replied and the advisor from customer service got in contact with me. She was so helpful and sent me out what I needed next day so I had it in time for the birthday which was excellent. I have never had anyone go out of their way to help me when something has gone wrong like that it was a very welcome change and…
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I couldn’t figure out where to enter the coupon code. I submitted my order anyway, and contacted customer service. They wrote back the next morning and applied the coupon code to my order. It was a big order, so I appreciated it a lot! I love the Roald Dahl collection and all of their t-shirts. It’s a great company. I wish they were here in the US!…
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Had a few problems with my order (first it got sent back to Truffle Shuffle and then when it was re-delivered, the item was broken), but it's been dealt with really well.
Great customer service and would deal with again and again, despite the issues!…
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I Saw A DJ Wearing This T Shirt, Sat 14th June. In Bradford On A Night Out. I Fell In Love With It & Asked Where He Got It From. TruffleShuffle Of Course He Said. I Ordered It The Following Tues. It Arrived Thur & Was Just What I Wanted. I Was Wearing It The Following Sat 21st June. Brilliant. You Can't Get Much Better Than That. I'm Happy Now :-). I Will Defo Use This Site Again…
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Every time I've used this website, I've received the items in no more than 2 working days. The transactions are quick and easy, and it's just as easy to return and item. I find the way the website is set out makes it easy to search for items which you are looking for instead of scrolling though pages and pages and the quality of the items are impeccable! The only downside is that when I've had to return an item in exchange for the same item of another side I had no confirmation of when that…
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The t-shirt was exactly what I had wanted. The look and fit are fantastic. More importantly, I am so impressed with Truffle Shuffle's incredible customer service. I had this shipped to the US which can always be a bit tricky. When my package was delayed, I worked with an advisor in their customer service department who was incredibly helpful. She was able to walk me through the process of speaking with my post office and trying to track it down. Luckily my package arrived and everything was…
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The t-shirt was exactly what I had wanted. The look and fit are fantastic. More importantly, I am so impressed with Truffle Shuffle's incredible customer service. I had this shipped to the US which can always be a bit tricky. When my package was delayed, I worked with the advisor in their customer service department who was incredibly helpful. She was able to walk me through the process of speaking with my post office and trying to track it down. Luckily my package arrived and everything was…
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I am expat living in New Zealand and ordered two t-shirts, not only did they arrive in less than a week but they also arrived 6 days ahead of the predicted delivery date, I will definitely be using them again and will be recommending them to my family and friends in both the UK and NZ... 10 out of 10 Truffle Shuffle.
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Even though my parcel was lost in the mail, the corispondence that I received from TruffleShuffle was amazing! And not only that I was sent a replacement for no extra charge!
Absolutely amazing 10/10 for TruffleShuffle!…
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I ordered a breaking bad t-shirt for my little brother for his birthday. I loved the website and found it user friendly. Ordering was quick, simple and easy. I received the item promptly and size was perfect. I will definitely be using this site in the near future. Many thanks truffle shuffle !!! : )…
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placing an order was simple and painless. I wasn't sure about the size but the return was easy and my replacement came quickly. The quality was excellent and lots of people are asking where I got my t-shirt from. I'd be happy to recommend to a friend and will definitely be ordering again.
It was nice gesture to put a sweet in with the order, it made me smile, and the communication was great…
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