292 Customer Ratings

73 Customer Reviews

Dan at the Webster NY location was very nice and made the process easy. He was very helpful!

Staff

4.5

Cleanliness

5.0

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

5.0 out of 5 stars

By Catherine

Northbridge, MA

October 20, 2016

I felt that the representative was amazingly polite, friendly,professional, kind and helpful! Surpassed my expectations!!!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Sandra

Webster, NY

October 18, 2016

Price reduction in 1st month to use Uncle Bob, both employees I have encountered were friendly and helpful and I feel like my life's possessions are safe and secure.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Anonymous

Boardman, OH

July 26, 2016

we have several units with Uncle Bob's and the service is always excellent.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.5 out of 5 stars

By Scott

Fairport, NY

June 27, 2016

It would be nice if the rent was cheaper.

Staff

4.0

Cleanliness

4.3

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Donna

Evergreen, CO

May 19, 2016

Great experience from start tofinish. Very nice climate controlled unit that seems very secure and well built. Thanks so much for the security gate and cameras and nice office mgr.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Joseph

Webster, NY

April 27, 2016

Very good service, Very helpful staff

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By MARK

ROCHESTER, NY

March 17, 2016

Very satisfied, and on 3/16 Dan from the Webster/Penfield store called to let me know my unit had the lock on it but the door itself was not locked. I had to slide the bar to line up the holes and then put the lock through. Anyone could have opened the door. Someone was doing their job when making the round and knew what to look for. I appreciate that so much. Thank you Dan for calling and looking out for your customers.
Mark S

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.0 out of 5 stars

By Darrin

Rochester, NY

March 4, 2016

nothing comes to mind at this time

Staff

4.0

Cleanliness

4.0

Expectations

4.0

Satisfaction

4.0

Recommend

4.0

5.0 out of 5 stars

By Mike

Penfield, NY

February 25, 2016

Kara was outstanding, very informative and helpful.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By JOHN

WEST HENRIETTA, NY

February 25, 2016

We are very satisfied with everything

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Ryan

Webster, NY

February 23, 2016

Nice place, clean and friendly. A+. thanks

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

4.1 out of 5 stars

By Jennifer

Rochester, NY

February 11, 2016

raising rent without discussing or negotiating with the tenants is not welcoming or easy to budget. However, the patience shown while redistributing funds in order to come up with the extra monthly cost has been very kind and professional. Very courteous employees and wonderful facilities. Outdoors could be better lit at night and motion lights could stay on just a tad longer in the main building on upper levels, or have more sensors, Not just one at end of hallway. If the lights go out and your space is in the middle, it is a very long dark walk back to the sensor to turn them back on. Thank you.

Staff

4.3

Cleanliness

4.0

Expectations

4.0

Satisfaction

4.0

Recommend

4.0

4.3 out of 5 stars

By Kathie

Webster, NY

January 8, 2016

No, Everything was good! Your Employees were great and answered all my questions and also sympathized with me about why I had to use your facility! Thank You,

Staff

4.7

Cleanliness

4.0

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

5.0 out of 5 stars

By Malikah

Rochester, NY

November 23, 2015

It was very clean and neat storage! I had no worries about my belongings at all. I have told many friends and family about uncle bobs .

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.4 out of 5 stars

By Lynda

Rochester, NY

November 21, 2015

Although your staff & facilities could be highly praised - your pricing practices flat out suck. I understand that a business needs to make money - and storage facilities are competitive, however constantly changing the rates, on nearly a wkly basis stinks - especially for long time customers who get stuck in the higher rates.

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

4.0

Recommend

4.0

4.2 out of 5 stars

By Joe

Penfield, NY

October 25, 2015

Use of the truck for one shift was a wonderful inclusion in the rental -- including two shifts (for in and out) would be even better!

Staff

4.0

Cleanliness

4.0

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

4.4 out of 5 stars

By Robert

Penfield, NY

October 24, 2015

Your people in the office (Tina? and Renaldo?, not sure if I have the names right) are superb!
I felt the price for the unit was too high, which is why I left.

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

4.0

Recommend

4.0

4.6 out of 5 stars

By Gale

Rochester, NY

July 29, 2015

everything is great so far, your associate at the Creek Street Webster store is very good and helpful with a great personality

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

5.0 out of 5 stars

By James

Penfield, NY

July 23, 2015

Completely satisfied with the facility and staff. It should be noted that I was able to access whenever I needed to despite significant snow received this winter. Thanks!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By John

Paso Robles, CA

July 23, 2015

Was sorry to learn that Tina had left. She did a great job. Armand is also very good. You pick nice people to run your facility.

Staff

5.0

Cleanliness

4.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.9 out of 5 stars

By Erin

Wichita, KS

June 28, 2015

I have used lots of storage companies and the price, staff helpfulness, and ease of process were all better than other companies.

Staff

4.8

Cleanliness

4.7

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Mary

Rochester, NY

June 26, 2015

You meet and/or exceeded my expectations in all areas.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.5 out of 5 stars

By Kristina

Rochester, NY

June 26, 2015

The process was quick and simple and I was able to start moving things in that day. I would recommend your storage facility to anyone who needed one.

Staff

5.0

Cleanliness

4.3

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

4.9 out of 5 stars

By Dan

Rochester, NY

June 26, 2015

Armando was helpful and friendly.

Staff

5.0

Cleanliness

4.7

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Anonymous

Webster, NY

June 23, 2015

The entire staff was very friendly...

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Chris

Rochester, NY

June 23, 2015

Everything was great. Thank you

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Matt

Henrietta, NY

May 27, 2015

First time I've ever used storage. Associate was very helpful with all my questions period.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Heather

Webster, NY

May 27, 2015

Everybody was extremely helpful and went above and beyond to help me even when I had to change the truck rental day/hours a time or two!
Thank you!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Jean

Webster, NY

May 27, 2015

staff seem to know what they are doing

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Erika

Tucson, AZ

May 23, 2015

Everyone at the Creek St. (Webster, NY) location was fantastic. I have had storage units before and the way I was treated at those other places versus the staff at Uncle Bob's was like night and day. I seriously cannot say enough about how wonderful they were. Helpful and caring (sounds goofy, but it is true) at every turn, even when I got really behind in my payments. No judgement, only compassion and as helpful as they could be. If I have the choice I won't ever go anywhere else again. Good job Webster!!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Valerie

Rochester, NY

April 28, 2015

Expectations met or exceeded because-
The facility is very well maintained and plowed.
The manager (Tina?) is incredibly friendly and helpful.
Never had a storage facility ask if I was satisfied.

Staff

4.8

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.9 out of 5 stars

By Diane

Lakeville, NY

March 5, 2015

I was in the area and decided to check on my storage area after dark and in the snow last week. My code wouldn't work right, so I called the number on the sign on the gate to get help. It turned out that I had my old card and code from when I rented space in Tonawanda, NY, so of course it wouldn't work! The associate was very kind and helpful to me, in the dark, in the snow, late at night, all alone. Thank you!

Staff

5.0

Cleanliness

4.7

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Douglas

Webster, NY

January 26, 2015

Always a pleasure to deal with everyone at this location. Friendly, courteous and very helpful!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.2 out of 5 stars

By Jeffrey

Webster, NY

January 23, 2015

Borrowing the cube van after 5 pm to move my belongings to storage was great, and helped me decide to use your storage facility

Staff

4.3

Cleanliness

3.7

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

5.0 out of 5 stars

By Scott

Rochester, NY

December 23, 2014

Very helpful staff.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.7 out of 5 stars

By Carlos

Rochester, NY

October 31, 2014

When the parking lot needed maintenance I received a letter/notice by regular U.S. Mail keeping me informed. In regular circumstances, this shows professionalism. In this particular case, I do not want to receive any messages/phone calls at home. [] Cany you have a choice or box where I could have chosen not to receive any regular mail? [] Thanks.
Also, your attendant in Webster is outstanding. Is it Ramon? I have recommended him to 3 colleagues at work.

Staff

5.0

Cleanliness

4.7

Expectations

5.0

Satisfaction

4.0

Recommend

5.0

4.8 out of 5 stars

By Gary

Webster, NY

October 30, 2014

Indoor access is easier than I thought it would be.

Staff

4.7

Cleanliness

4.3

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Phillip

Rochester, NY

October 25, 2014

Storage areas are clean and safe. Good work.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

4.0

Recommend

5.0

5.0 out of 5 stars

By Kenneth

Rochester, NY

October 23, 2014

I never used storage facility before but would not hesitate to call uncle bob s again if I needed to.thanks for all of your professionalism

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Wendy

Sierra Vista, AZ

September 24, 2014

Everyone was very nice.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.6 out of 5 stars

By Shirley

Rochester, NY

September 23, 2014

You are the best, and I really appreciate the way you kept your property keep up the good work God Bless and prosper your business...

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

5.0 out of 5 stars

By Donna

Roch, NY

September 5, 2014

I enjoy renting with you. I feel that I am valued as a customer.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

3.6 out of 5 stars

By Anonymous

Rochester, NY

August 25, 2014

The elevator is out of order way too often. If this continues we will look for another storage site

Staff

3.5

Cleanliness

4.3

Expectations

3.0

Satisfaction

3.0

Recommend

4.0

5.0 out of 5 stars

By Doris

Rochester, NY

August 13, 2014

Overall, a positive experience. We moved from a larger unit to a smaller unit after two months, and the office staff was very accomodating and helpful.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Charles

Besalem, PA

July 27, 2014

no not at this time.thank you

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Julie

Webster, NY

July 25, 2014

It's comforting to know my belongings are in a safe, secure and clean environment with convenient access and friendly, helpful staff.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Tony

Penfield, NY

July 3, 2014

Tina in the Webster location is fantastic. I am a very loyal customer...and I am very pleased to work with her each for renewal.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Mary Lynn

Pultneyville, NY

June 26, 2014

Tina was excellent. A pleasant experience!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.7 out of 5 stars

By Scott

Walworth, NY

June 26, 2014

Associate was very helpful and explained things in detail. Was Very courteous also!

Staff

4.7

Cleanliness

4.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Peter

Rochester, NY

May 29, 2014

i'm very happy with my space and everything it took to acquire it, thank you...

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Alan

Webster, NY

May 28, 2014

Tina is great, always attentive to customers.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Cheryl

Ontario, NY

April 1, 2014

Tina is great!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Richard

Rochester, NY

March 26, 2014

Uncle Bob's truck will need some work in the future. Getting old. Otherwise everything was great.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Barbara

Rochester, NY

March 25, 2014

I really did not know what to expect when I walked in to rent a space. I had called ahead to secure an indoor space, and when I got there I was treated very well, with an upbeat, very knowledgeable, young lady to help me, and was soooo happy! What a great place!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Laura

Webster, NY

March 5, 2014

Very good

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Brenda

Webster, NY

February 27, 2014

I am very pleased to with Tina, she a very nice professional Manager.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.6 out of 5 stars

By Amy

Webster, NY

February 27, 2014

Good location in Webster, NY. Great to have climate controlled when the units are available and the carts to help move items in. Thanks for the on line option for making payments and reviewing the account.

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

5.0 out of 5 stars

By Tony

N.Chili, NY

February 13, 2014

clean, safe and a very helpful team. Thank you Uncle Bob

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Joseph

Webster, NY

December 27, 2013

The two employees who operate the Webster, NY, Creek Street location are excellent and fulfill all of the criteria you mentioned in your survey. I'd absolutely go there again. I've rented two different spaces there over the past eight years or so, and it's been a pleasure.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.6 out of 5 stars

By John

Irondequiot, NY

December 24, 2013

Light bulb was broken when I moved in. Not a problem as moving in and out took place during day light hours.

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

5.0 out of 5 stars

By Ralph

Rochester, NY

December 14, 2013

Keep up the good work!!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Paul

Rochester, NY

December 1, 2013

I was really surprised by the professionalism of the associate that worked with me. Very much exceeded expectations - even called when we he learned the truck I rented was out for service.
Excellent service - (only reason I'm filling out this survey)

I normally don't give such high marks, but service was great and the people knew what they were talking about.
At one of my other visits, one of the employees even remembered my name, which I felt was pretty good considering how many people they must deal with.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Charlene

Webster, NY

September 30, 2013

You were recommended by a friend and I was very happy with whole experience. Moving is so traumatic and our closing date was changed several times after I reserved your truck. The staff was so helpfull. I really appreciate all they did for us.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By James

Webster, NY

September 23, 2013

It was a pleasure to do business with you.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Brian

Yonkers, NY

September 23, 2013

I had talked to Tina on the phone several times and it was great to finally meet her. She was extremely professional, courteous, and friendly. She is a great asset to your firm.
See you in May next year. Thanks.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Nancy

Rochester, NY

September 3, 2013

The Creek Street Location is one of the best out there! Customer service, friendly helpful management and staff that go above and beyond what would be expected, make it a sincere pleasure to use these units with confidence.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Bob

Westgate, NY

August 23, 2013

It was my first time using a storage facility. Everything was first class.

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

4.5 out of 5 stars

By Coretta

Rochester, NY

August 7, 2013

It was overall a good experience and made me feel that things will work fine.

Staff

5.0

Cleanliness

4.3

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

5.0 out of 5 stars

By Alyssa

New City, NY

July 25, 2013

Everyone here is always very friendly and helpful. I was so nervous at first putting my stuff in a storage unit, but the stuff has been safe and it stays clean even in the unit!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

*Ratings and reviews taken from a survey of our current customers.

Storage Features at this Location

Climate Controlled Storage Units

Climate Controlled storage spaces provide a temperature controlled environment for your belongings. These spaces keep your items cool in the summer and heated in the winter, and are ideal for protecting items such as wood, electronics, and plastic that can be damaged from temperature changes and extremes. Learn more about the benefits of climate controlled storage here.

24 Hour Access

Even when our office is closed, you can access your space! This store offers 24 hour access. You enter your personal access code at a keypad to access the property. Your space is secured with a lock, and only you have the key!

Use our Moving Van or Truck Free with Storage Rental!

When you rent storage, we'll rent you our moving van or truck for free! You receive 25 miles free as well. Rental times will vary based on time slot availability, and we allow one use per storage space rented. For further details contact your local storage manager or read our free van and truck rental guide here.

54' Truck Access

The entrance, aisles, and most drive-up accessible storage units are wide enough to accommodate large vehicles, up to and including 54' tractor trailers.

Surveillance Cameras

Smile, you're on camera! Surveillance cameras are positioned throughout the facility to create a safer environment by monitoring traffic in and out of the facility and deterring trespassers.

Fenced & Lighted

Fencing around this facility is designed to limit access only to customers with assigned electronic access codes. Grounds, aisles and interior hallways are lighted for safety and convenience.

Boxes & Packing Supplies Sold Here

This Uncle Bob's carries a full line of moving and storage supplies such as boxes, packing tape, packing materials, and more! Our supplies help move awkward items like wardrobes and big screen TVs and keep delicate items like dishes safe during moving and storage. Stop in our office before the big move for your supplies! For helpful moving and packing tips, visit our guide here.

Self Storage in Webster

With the perfect skiing and ice skating climate of Webster, finding a great storage space for your winter equipment is essential. Uncle Bob's Self Storage, conveniently located on Creek Street between Empire Boulevard and Plank Road, offers various storage units to help keep your belongings protected. With climate controlled units, your valuables will be kept warm in the winter and cool in the summer, and they'll be ready for use any time. Find us just east of Abraham Lincoln Park.

Serving the Communities of:

Irondequoit, Rochester, Penfield
14609, 14625, 14622

Have Questions? We can help!

Our storage professionals are trained and ready to help you get the answers you need.
Call us now!