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as the copier works its not a hardware concern.if the scanneris not found it means the drivers are not installed properly.Try uninstalling the drivers completely from the device manager as well as the printer and faxes and the scanners and cameras(if possible delete the ebtries in the registry as well that are related to the software and the VID and PID keys from there).Then try a plug and play.....see if it works....

I had the same problem. Click Start, Windows Photo Gallery, from that screen, you can select import from scanner. The 1200 series printer should be a choice to select. You are then able to preview the image or document, then press scan. I found this out through the HP support website.

I presume you used the software disc which came with your printer. If so I would suggest that you go out to hp.com support and check for updated downloads for your machine. Once they are installed you should have it solved. The scanner requires extra software in addition to the printer stuff.