Royal Vegas

Royal Vegas is a well-established and accomplished casino, having been in business for over a decade now. Every single year, however, they update and refresh themselves, always keeping up to date with the latest trends and technologies to offer their players the ultimate gambling experience.

Long story short, they’re a success story. Let’s dive in and take a look at exactly what makes them so good, and if there are any frailties we aren’t aware of. Let’s get started.

Slots Selection and Software

As a Microgaming casino, there’s not a whole lot of negatives you can apply to the Royal Vegas slot selection or their software. Microgaming has been going strong for over 20 years and remains one of the most respected and innovative casino software developers3 in the world. Playing with Microgaming guarantees diversity of games, flawless gameplay and regular payouts.

In terms of slots themselves, all the big names and popular titles are here on the shelves, as you’d expect, as well as over 500 hundred other top-drawer games! Immortal Romance, Avalon II and Hot Ink Slot (the highest theoretical payout percentage in the casino!) are fan-favourites, but Thunderstruck II is the one that stands out the most for me.

It’s a sequel to the highly successful and popular video slot4 Thunderstruck, and features legendary Norse gods like Thor, Odin and Loki. Its best feature is undoubtedly the bonus round: the Great Hall of Spins, which is possibly the most innovative and lucrative non-progressive bonus available today.

Progressive Jackpots

Ever heard of a little slot called Mega Moolah? If you haven’t, then you soon will. Mega Moolah is the highest-paying progressive jackpot5 of all time, shelling out a whopping £13.2 million after a simple 25p spin a couple of years ago. The Dark Knight and Major Millions are also hugely lucrative and great fun, so you should check them out if you’re interested in winning the big bucks.

Gameplay

Royal Vegas still offers both common play methods: download or in-browser. Download casinos6 are the ones where you have to download the casino’s desktop application (usually only available on Windows) and play it like any other PC game – as long as you have an internet connection. In-browser play means you simply go to the website, pick the game you fancy and play it there and then. This requires a better internet connection, but any regular broadband should easily do the trick.

Mobile Casino

Rather than optimising the site for smartphone and tablet use, Royal Vegas instead offers a downloadable app that is available for iOS7, Android8 and (unusually) Blackberry users. You’ll have access to a large number of the games, but don’t expect the entire catalogue to be available on-demand; you’ll have to venture back to your desktop for that.

However, given time, we can reasonably expect Royal Vegas to include all of their games on the mobile platform – that’s just where the industry is headed!

Customer Support

24 hours a day, 7 days a week, the customer support team is available to help through:

Live chat

Telephone

Email

The team seems to be well trained, competent and quite responsive, which makes dealing with problems a whole lot easier. Customer support is also available in at least 14 different languages. Not much to say here – they know what they’re doing!

Banking

Depositing

It’s possible to make payments to the casino using all of the usual and regular methods, including:

Debit and credit card

Neteller

Bank transfer

PaySafeCard

You may even be eligible to earn a preferred payment bonus9, which is where the casino credits your account with some funds if you choose to conduct your transactions using their favourite provider, aka the provider with the lowest fees.

Withdrawal

There are no fees or deductions when it comes time to withdrawing your profits, and the internal payment processing at the casino only takes a day or so. If you’re withdrawing via e-wallet (like Neteller), you should have your funds within hours of the processing being complete. Since PaySafeCard often uses bank transfer to release payments, these (and debit/credit cards) will require anywhere from 2-5 days longer to reach your account.

Conclusion

Despite looking into every nook and cranny, there are very few faults to find with Royal Vegas. They could maybe guarantee a sub-24-hour payment processing time, or optimise their website fully for cross-device compatibility using HTML5, but those are stretch goals that most other casinos should be aiming for too.

Realistically, their welcome bonus is generous, the games selection is enviable and they always pay out what they owe their customers. And when those little problems do occur, their customer service team takes it in stride and finds a solution. First-rate casino, for sure.