WFP recruits 01 IT Operations Assistant G4

WFP recruits 01 IT Operations Assistant G4

Career Opportunities: IT Operations Assistant G4 (106736)

ABOUT WFP

The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. A post-secondary certificate in Information Technology Systems area is desirable

Experience : Four or more years of progressively responsible support work experience in Information Technology Systems

Language: Fluency in both oral and written communication in French and intermediate knowledge (level B) in english language.

ORGANIZATIONAL CONTEXT

This job is at WFP Benin Country Office and the job holder will report to the IT Operations Associate.

At this level, work is carried out under the direct supervision of a more senior staff. Job holders work in a team and are expected to produce organised and accurate technical work.

JOB PURPOSE

To deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information sources, to contribute to the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Carry-out system and equipment maintenance tasks, such as back-up system data and system protection, to ensure they are running effectively and enable easy and efficient use.

2. Undertake basic monitoring and troubleshooting of server systems to ensure a consistent delivery of IT services to staff.

3. Respond to basic queries about technology and systems to support the correct application of technology.

4. Receive and inspect all incoming assets and report discrepancies in IT materials inventory to senior colleagues to ensure materials are effectively tracked.

5. Perform basic beta testing and support the roll out of new versions of centrally supported software to ensure software is operational for WFP staff.

6. Ensure information is up to date and accurate within inventories, databases, websites, and archives in order to support senior officers in managing these systems.

7. With direction from senior colleagues, collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products.

8. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

WFP will apply a rigorous and transparent selection process including thorough assessment of technical skills to ensure the best candidates are selected for the job. Please ensure that your application contains accurate and complete information on academic qualifications, employment record and language skills. Only successful candidates will be invited for an interview.