Gently remove and reinsert the CD drive data cable from the connector on the motherboard. A list of printers Microsoft Corporation in no way endorses or is affiliated with Best Vista Downloads. If the drive is still missing after resetting power, continue to the next step. I have run the complete diagnostics and they check out as being OK. If you suspect that the drive may be bad after using these steps, test the drive to see if the hardware has failed.

Resetting the BIOS may also resolve this problem. If it has been installed, updating If the drive name still does not appearreplace the vsita, the drive, or have the computer serviced. Gently remove and reinsert the CD drive data cable from the connector on the motherboard. Check the drive cables Perform the steps in this section to check the drive cabling:.

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cd/dvd disk drives will not work

Wait 5 seconds for the computer to fully power off before turning it on again. Otherwise, use Device Manager to reinstall the drive and to find if Windows is able to recognize the drive.

If a LowerFilters value is listed on the right side of the registry editor window, click the LowerFilters value and press the Delete key. For more information refer to Error in Roxio Creator Basic: Tell us about your experience with our site.

Then click the Software – Multimediaand Software – Solutions links and look for any available recording dh-48c2d updates, for example Roxio Creator software update. It uploads the firmware that vsta specify. If you have added a new drive, use the disc burning software that came with the drive or use the native burning capabilities of Vista.

Use Step 4 to remove associated control filters from the registry. The computer must be restarted after installing Roxio Creator before the drive will be recognized.

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For more information, you can read the Microsoft support article Optical drives do not work as expected after you upgrade a computer to Windows Vista in English. Joystick, Gamepad, Wheels And Tablets. Replacing the side panel. Open Roxio Creator and verify that a drive name appears as the destination selection. This page requires Javascript.

To correct the problem and allow the software to detect the drive again, uninstall the CD recording software, restart the computer, reinstall the disc recording software, and then restart the computer again.

If the drive is still missing after resetting power, continue to the next step. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.

For any other error, refer to the information that is provided with the error code. If error code 1019313239 or 41 is shown inside Device Status, a problem exists with the integration of previous CD burning software. The computer is a Dell XPS Gently remove both the data cable and the power cable from the back of the CD drive.

When done, the drive name should appear in a Windows message and in Device Manager.