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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Vinson Mortgage Services Inc meets BBB accreditation standards. which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business’ products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business’ product quality or competency in performing services.

Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 1 closed in last 12 months

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews. The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content & services are available at all Better Business Bureaus.

Professional Affiliations X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

Advertising or Sales

Billing or Collection

Problems with Products or Services

Delivery

Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business’s response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business’s marketplace dealings with the public.

Thank you for your feedback!

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Mortgage Capital Associates Inc

This company offers residential lending and real estate marketing services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Complaint Information

Find aggregate BBB complaint information for Mortgage Capital Associates Inc. BBB of Los Angeles and Silicon Valley has the full report as that BBB handles all complaints for Mortgage Capital Associates Inc.

Government Actions

BBB knows of no government actions involving the marketplace conduct of Mortgage Capital Associates Inc.

Advertising Review

Additional Information

BBB file opened: декабря 18, 2012 Business started: 05.23.1994 in CA Business started locally: 01.01.2011 Business incorporated 05.23.1994 in CA

Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 0 closed in last 12 months

Additional Complaint Information

According to the business website www.saxononline.com Saxon has ceased the majority of its operations and is no longer servicing loans. In the event that you need assistance regarding an account that was previously serviced by Saxon, please refer to the Notice of Service Transfer letter that was mailed to you. This letter provides you with the name, address and phone number of your new servicer, along with additional information.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that American Advisors Group meets BBB accreditation standards. which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business’ products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business’ product quality or competency in performing services.

Reason for Rating

Factors that raised the rating for American Advisors Group include:

Length of time business has been operating

Complaint volume filed with BBB for business of this size

Response to 33 complaint(s) filed against business

Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

33 complaints closed with BBB in last 3 years | 12 closed in last 12 months

SunTrust Mortgage

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews. The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content & services are available at all Better Business Bureaus.

Professional Affiliations X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

Advertising or Sales

Billing or Collection

Problems with Products or Services

Delivery

Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business’s response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business’s marketplace dealings with the public.

Thank you for your feedback!

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a Location X

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business’ reliability or performance, and BBB recommends that consumers consider a business’ BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Closure Definitions

Complaint resolved through BBB process BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer. BBB found business made good faith effort to resolve complaint but customer not satisfied with business response BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration. Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration. BBB did not receive a response from business BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint. BBB cannot process complaint This includes situations where BBB cannot locate business, business is no longer in business, or business is in bankruptcy and complaints must be submitted through bankruptcy trustee.

Industry Comparison Chart X

The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB s database of businesses located in Central Virginia. Businesses may engage in more than one type of business.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that CapWest Mortgage – a Division of Prospect Mortgage meets BBB accreditation standards. which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business’ products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business’ product quality or competency in performing services.

Reason for Rating

Factors that raised the rating for CapWest Mortgage – a Division of Prospect Mortgage include:

Length of time business has been operating

Complaint volume filed with BBB for business of this size

Response to 6 complaint(s) filed against business

Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 1 closed in last 12 months

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews. The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content & services are available at all Better Business Bureaus.

Professional Affiliations X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

Advertising or Sales

Billing or Collection

Problems with Products or Services

Delivery

Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business’s response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business’s marketplace dealings with the public.

Thank you for your feedback!

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Paramount Equity Mortgage, LLC

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews. The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content & services are available at all Better Business Bureaus.

Professional Affiliations X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

Advertising or Sales

Billing or Collection

Problems with Products or Services

Delivery

Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business’s response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

Industry Tips

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business’s marketplace dealings with the public.

Thank you for your feedback!

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a Location X

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business’ reliability or performance, and BBB recommends that consumers consider a business’ BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Closure Definitions

Complaint resolved through BBB process BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer. BBB found business made good faith effort to resolve complaint but customer not satisfied with business response BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration. Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration. BBB did not receive a response from business BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint. BBB cannot process complaint This includes situations where BBB cannot locate business, business is no longer in business, or business is in bankruptcy and complaints must be submitted through bankruptcy trustee.

Industry Comparison Chart X

The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB s database of businesses located in Northeast California. Businesses may engage in more than one type of business.

Mortgage Minute Guy

BBB Accreditation

Mortgage Minute Guy is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards. which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

This business has no rating at this time.

Sherman Oaks, CA 91403 Directions

Industry Comparison Chart X

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB’s database of businesses located in the Counties of Los Angeles, Santa Clara, Santa Cruz, Monterey and San Benito. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Mortgage Minute Guy is in this range.

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

Advertising or Sales

Billing or Collection

Problems with Products or Services

Delivery

Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

Additional Phone Numbers

Additional Web Addresses

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company’s response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

Industry Tips for Mortgage Brokers

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business’s marketplace dealings with the public.

About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.

Thank you for your feedback.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Paramount Equity Mortgage, LLC meets BBB accreditation standards. which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business’ products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business’ product quality or competency in performing services.

Customer Complaints Summary Read complaint details

58 complaints closed with BBB in last 3 years | 34 closed in last 12 months

Government Actions

Paramount Equity Mortgage, LLC – The Department of Business OversightDate of Action: 11.05.2016 The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government s allegations, which have not yet been proven:

On May 11, 2016 the California Department of Business Oversight issued an Accusation against Paramount Equity Mortgage, LLC seeking that monetary penalties be imposed upon the company for engaging in residential mortgage loan servicing without first added residential mortgage loan servicing authority to their license.

Additional Information

Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Contact Information

Business Category

Service Area

BBB serving northeast California is the HQ BBB for Paramount Equity Mortgage. Complaints are referred to them for processing. The company is currently doing business in Oregon, Washington, California, Arizona, Virginia and Utah.

Industry Tips

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews. The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content & services are available at all Better Business Bureaus.

Professional Affiliations X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

Advertising or Sales

Billing or Collection

Problems with Products or Services

Delivery

Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business’s response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

Industry Tips

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business’s marketplace dealings with the public.

Thank you for your feedback!

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that SunTrust Mortgage meets BBB accreditation standards. which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business’ products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business’ product quality or competency in performing services.

Reason for Rating

Factors that raised the rating for SunTrust Mortgage include:

Length of time business has been operating

Response to 202 complaint(s) filed against business

Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

202 complaints closed with BBB in last 3 years | 78 closed in last 12 months

Government Actions

United States of America v. SunTrust Mortgage Inc.Date of Action: 17.06.2014 The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

On June 17, 2014, the US Department of Justice and the Consumer Financial Protection Bureau filed a Consent Judgment in the United States District Court for the District of Columbia. SunTrust Mortgage has agreed to pay $550 million as part of a class action settlement. The action settles allegations that Suntrust Mortgage is in violation of federal law prohibiting misconduct in the servicing of mortgages. The matter was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details go to http://files.consumerfinance.gov/f/201406_cfpb_consent-judgement_sun-trust.pdf .

Advertising Review

BBB has nothing to report concerning SunTrust Mortgage s advertising at this time.

Additional Information

Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.