Customer Reviews of Newport Chevrolet Buick GMC

Ralph did a fantastic job. Knowledgeable and worked hard to find what we wanted. He continued to pursue the search until we were satisfied.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

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4 Reviews

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sales Rating

One of a Kind!!

by SandyDel on 04/12/2017

Ralph did a fantastic job. Knowledgeable and worked hard to find what we wanted. He continued to pursue the search until we were satisfied.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

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sales Rating

James331

by James331 on 04/07/2017

The salesman was great and met my needs and deal. He didn't insult my intelligence. But it also shouldn't have taken a big run around by management to acquire this. I renounced what I could afford and the first deal was too high. If I got the deal I was looking for in the end then it shouldn't have taken a bunch of haggling to achieve this. It should have been a flat out yes or no in the beginning.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

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sales Rating

A Satisfied Customer

by Bettijo on 09/26/2014

I was treated with respect and felt that I was valued as a customer. Ralph F had been recommended to me by another customer, and he did a good job to accommodate me. I am looking forward to doing business with a local dealership, and feel confident that going forward my experience with Newport Chevrolet will be very satisfying. I will certainly recommend them to my friends and family.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

1 Comments

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service Rating

Bogus coupons& certificates

by ross917 on 02/22/2011

Shortly after GM announced the end of the Pontiac brand I received a certificate for four visits over the next year for lube-oil-filter, four tire rotation, and 27 point vehicle inspection, good for my 2005 Pontiac Vibe. After the first visit I became suspicious that all the work was not being performed. For the next visit I marked the rear tires with a big white dot and I removed the cabin air filter. The car was returned to me after one hour where the service advisor told me all the work had been performed. A quick glance at the rear tires confirmed that the tires had not been rotated. I then asked about the condition of the cabin air filter and was told that it looked fine.
At this point I confronted the service advisor telling him I knew the tires had not been rotated and the cabin filter was in the back seat. He looked rather flushed and then blurted out that GM reimbursed the dealer only $19.00. He said no more but the implication was that they do not perform all the agreed to work because they don't make enough on it. Now I'm unsure what work was actually performed. Was the oil and filter even changed? Please be vigilant as to what work has been performed and stay away from shoddy dishonest dealerships such as Dartmouth Motors.

Recommend this dealer? No

Were you satisfied with the quality of work performed on your vehicle? No

Did the dealership complete the work within the timeframe promised? No

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes