The Association for Call Centre Professionals

Started in 1994, the Call Centre Management Association is run by people that work full time in the UK call centre industry and exists to support operational Managers in their career development - working with their individual members to build skills and abilities.

Our job is to help you to develop your understanding and expertise - making sure that you thrive in a time of fast changing networked economies, global competition and ever growing customer expectations.

Making sense of the Call Centre Industry

The Call Centre Management Association is impartial, unbiased and will never try to sell you a product or a service. If you type "Call Centre" into your Search Engine you will get over 150 million "hits" from the UK alone - we are here to help you to make sense of what is important and worthwhile to you as an individual.

From arranging benchmarking visits to annual awards via technology and expert advice - CCMA members get all of the support that we can give them.

Sage UK Member Visit, Newcastle FULLY BOOKED

29th October 2015

Overview of the Organisation:

Sage are the leading supplier of business software/services to 6.1m customers with innovative business software/ first-class support. Delighting and supporting customers and colleagues is second nature with a unique promise centred on "passionate commitment to doing what’s right"

The best practice topic for this visit is: Creating a positive and successful Contact Centre sales environment.

Join us for the opportunity to meet an award winning Contact Centre Sales Manager. Helen Gray recently won Sales Manager of the Year at the UK National Contact Centre Awards and will share with us the secrets of her success. She builds relationships that are built on mutual respect and listens to colleagues at every level. Not only do her team take personal accountability, they’re dedicated and driven to ensure targets are exceeded. They’re entrepreneurial and innovative, treating goals as if it were their own business.

Sage are well known in the North East for being an employee of choice, achieving very high levels of colleague engagement.