Do not allow browsers, etc. to automatically save your password or log you in to online accounts;

Be sure to change online passwords like your sipgate web login and SIP Password once every 90 days at the least.

Although a rare occurrence, when a sipgate basic residential account's security is compromised in almost all cases a local IP PBX is in use. Your IP PBX administrator or support should take the usual steps to review and secure your system and network.

sipgate's Next Generation Network serves hundreds of thousands of customers daily. As part of general network management and maintenance, our monitoring for abnormal operation may often bring undesirable or unauthorised account activity to our attention. Our billing systems are built and managed in-house, incorporating effective anti-fraud and billing security protocols and processes.

When a sipgate basic residential account is used by an unauthorised third party we usually become aware of this before the customer themselves. In this case the account's telephony will be limited until a sipgate staff member contacts the account holder. We cannot however guarantee this will always be the case.

The sipgate account holder is responsible for their account's usage as well as their own local network and online security. sipgate basic provides customers with real telephone numbers and a publicly accessible telephone service. Customers must keep their service access credentials secure at all times as per the service's Terms.