What Happens When I Call 9-1-1?

The dispatcher will electronically receive the address and telephone number of the telephone you are calling from. Therefore, it is important to state if you are calling from someone else’s phone or an address that differs from the location of the emergency.

If you are unable to speak, the address that appeared on the 9-1-1 screen will be the one that the fire services will be responding to. Therefore, take the time to find out your correct address and make sure that your telephone company has it listed correctly. Remember, every second counts and the Allouez Fire Department wants to reach your home or location of emergency without guessing where you live.

Information the Dispatcher Needs to Know

What is the emergency?

Verifies and asks where is the emergency.

In addition to your address, helpful information would include major intersections or cross streets that are nearby as well as any notable buildings or landmarks.

Who needs the help?

This might include the number of people/age/medical history.

Is anyone trapped?

Is anyone still in the building?

As mentioned above, the dispatcher will verify the address for complete accuracy.

9-1-1 TIPS

Try to remain calm

Give direct answers to all the questions asked

Speak slowly and clearly

You will be asked additional questions so the dispatcher can send the right type of help

Remember, all questions are important

NOTE: Wait for the fire dispatcher to hang up before you do.

Before The Firefighters Arrive

Assure everyone that help is on the way

Keep the phone line clear after calling 9-1-1

Have someone wait out front to meet the firefighters

Wave a flashlight or turn on flashers of a car or a porch light if it’s dark or visibility is poor

Consider having an interpreter if those needing help do not speak English

Secure pets, especially dogs, in a separate area

Have a visible address number, easily readable from the street

In case of a fire or carbon monoxide alarm, exit the building immediately and await arrival of the fire service