SAP CRM: Service

Build and inspire loyalty with the customer service capabilities in our on-premise CRM solution

Support all facets of customer service management – from helpdesk to field service – with the service capabilities in our on-premise CRM software. Gain a 360° view of customers, resolve issues on first contact, and offer more targeted services and products.

Why SAP CRM for Service?

Because to meet and exceed high customer expectations, you need to deliver personalized, multi-channel service better than the competition. With the service capabilities in SAP CRM, you can:

Product Capabilities

Define specific services for profitable customer segments and easily leverage existing communication and sales channels. The result? More effective service sales and marketing – and more revenue-driven services.

Service marketing and campaigns
Develop and execute service marketing campaigns that target your installed-base.

Lead and opportunity management
Track, qualify, and distribute leads to your best sales professionals, and monitor conversion into service revenue.

Run a profitable service business by integrating all business needs – purchasing, sales, accounting, controlling, warehousing, quality management, and human resources – with logistical and financial processes.