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Traveller reviews

"We had a fabulous time at The Haven. If asked "would i recommend it"? I would say "definately". We stayed in a one bedroom suite which was home to myself, my husband and 2 year old for 12 nights. The rooms are large and clean, though being self contained, they lack a few bits and pieces but really nothing too major. The staff are all very gracious and so helpful. Nothing was too much trouble for them.

The place is surrounded by security so we felt very safe. The pools we thought were perfect temp and the 60cm deep kiddies pool was fantastic. The pool boasted lovely comfortable double and single sunbeds. reading some reviews on this great hotel i've come to the conclusion that some people are hard to please, but for us there is really nothing negative to say. So get your butts over there!! P.S The shopping around the hotel vaccinity is FANTASTIC!"

by coconuts76

10/ 10

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new hotel with full funtionality

"actually there is 2 building , haven hotel and haven suites.

i stay at haven hotel with good value (openning sep 09)

Pro. Rooms very clean ,full facilitys ,welcome fruit, turn down service with small chocolat,rain shower.cable with english chanel. nice swimming pool ,friendly staff

near good rate exchange money,shop resturant and 5 mins walk to the sea

Cons.breakfast not variety,very slow wireless internet but free.

overall good for me and my family"

by vacnarak

8/ 10

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A bit overprice, very average

"I stayed for 2 nights at the hotel with a friend and both of us agree that the price was a bit too expensive for such hotel. They charged us about IDR 950,000 (USD 100), while the gorgeous Sofitel Hotel (which was fully booked), not far from it, has its rooms at IDR 1,100,000 (USD 116). The Haven doesn't even have direct access to the beach, so I don't understand why they charge the room that expensive. However, location-wise is very strategic. We could walk to Double 6 area and it's only a mere minutes away to Kudeta, Hu'u Bar, or Living Room.

The hotel isn't fully completed yet. When we were at the pool we wanted to order some cocktails, only to hear that they do not serve alcohol (yet), only beer. I wanted to print my new ticket, only to be informed that The Business Centre isn't ready either. The restaurant service is poor, they don't even provide napkins and only gave me tissue when I asked, and left my dirty plates uncleared even though I was having another plate. The buffet was forgettable but edible.

The room is pretty standard but it's clean and the AC functioned perfectly. The staffs are very friendly and helpful. I didn't have a chance to try their free wi-fi service nor their spa offer.

Would I stay again in this hotel? Only if they lower their price around IDR 650,000-700,000. If they still charge almost IDR 1 million, I'd rather stay in Sofitel Hotel, definitely, immediately, in a heartbeat!"

by FinallyWoken

6/ 10

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Do not stay at this hotel

"Be warned this hotel does not live up to its web site claims. We booked a two bedroom full kichen suite for two weeks. The kichen had lots of cupboards which were completely empty,no toaster no microwave no pans not even a bottle opener,just 4 sets of plates and 4 sets of knives and forks and a kettle. House keeping could'nt provide any extras either. Breakfast was a shambles with a total of 8 small tables some in the entrance foyer.The 3 small pools had a total of 13 sun deck lounges that were non adjustable so you could only sit on and not lay on. Constant hammering and sawing from the basement sometimes until 2 am. Complaints were ignored. Moved to the outrigger after 5 days which saved our holiday. Do yourselfs a favour and stay at the outrigger which is far far superior especially if you have children. Also stayed at kuta townhouses for two weeks which was very good especially for children."

by hyper1

4/ 10

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Fabulous - great value - great staff - great location

"My partner and I arrived late night Friday night (approx midnight) arrived and very easy check in. Was told no haven room available so upgraded to one bedroom suite on top floor with view over the beach in the morning. Couldn't complain about check in.

Was taken to our room and we were very impressed. All very new - great decor. Massive balcony with day bed and over looking ocean and pool. Beautiful king size bed - very comfortable and bathroom very big. Only downside was the big step into the bath - would be hard if you were a bit older and finding it harder to move about.

We ended up ordering room service at 3am that night - was to our room in about 15 mins - great service and very tasty.

We enjoyed the buffet breakfast - each morning. Good choice of food options and actual real coffee (lattes, capuccinos etc) available not just nescafe as lots of bali hotels have.

The staff were very friendly and helpful - no problems with communications.

My partner who had never been to bali before was very impressed with the hotel - and we couldn't believe the good value ($102 AUD) night compared with some other places I have stayed in Bali for same price.

Did not use the pool at all as ran out of time (only 4 days) but it looked beauitful, need a few more sun lounges but when new pool opens at the hotel think this will be solved.

I have no complaints at all about the hotel and would recommend it to my friends and family. IT is a great location - close to everything. Easy to get taxis and short walk to the beach and double six night area.

Find it really hard to imagine people could not enjoy their stay at the Haven. Loved it!! Would definately stay again."

by felmingham

10/ 10

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Its good!

"Nice rooms with rain shower.

But breakfast was not 5 star. But in saying that it is better than the 3 star that we stay in."

by KendraKong

8/ 10

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My God what a dump

"We booked a one bedroom suite with twin beds arrived at Hotel to find we were to have a twin bed room “for same price!” as suites only have a queen bed…. After a long flight we were not happy. Ok forget booking we’ll find a new Hotel…we want to see the manager now! Oh sorry manger not available…..ok we’ll go to room, shower, rest and then as night falls have to find another hotel! Two hours later rang reception ….is manager available…..sorry no manger…..ok want to book out of room….but you have booking for 8 days! Yes for a suite not a room! We can give you two room suit but more money!....No just want to book out….oh ok we give you two bedroom suite same price. Pack up bags more too new room. But we had booked an honeymoon package which included flower bath on arrival …never happened!…….massage in room …..never happened!……diner in room for two never happened!. Swimming pool was in shade all day….Breakfast was a mess. Hotel already falling apart, what a dump! When we got back home found that the hotel had charged us two times…..lots of phone calls to get the money back. Would we stay here again, I would rather shoot myself"

by ben38gc

2/ 10

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Frustratingly average... Everyday a new issue to deal with

"I've lived in Jakarta 7 Years and myself and Indonesian partner have never had a bad experience in Bali... until now....

Day 1 : The Hotel got the flight details wrong so no car to meet us, we called and asked where it was and said we would take a taxi but they said the car is only 15 minutes away.... So an hour later the car finally shows up and it takes another 50 mins to get to the hotel. The driver chose to go via Kuta rather than take the highway to Seminyak which would take half the time.... Why ?? Then we find out that in the hotel computer the flight details were correct and it was an amatuer miscommunication... we asked that it should be free and after many hours they decided to give us $5 off the $15 dollar trip....

Checkin... OK, walk in the room and its big but poorly finished for such a new hotel and the shower has something dripping on the floor.... hmmm.... whats this....

Day 2.... Wake up to our first morning in Bali and confronted by some water bourne maggot type bugs surrounding the bath tub / shower.... So the leak in the roof starts to make sense.... So then we have a shower and water goes everywhere in the bathroom, so no wonder the room above is leaking.... Then we go into the bed room and the roof is dripping into our suit case..... After looking up at the roof we discover that its all black and obviously a long time problem and they have stuck us in a room that they know is leaking water..... So back and forwards with them and maybe we can move rooms.....

Breakfast.... Very busy and a lack of seating for guests.... the guests are even sitting in reception and the waiting area eating breakfast.... We managed a seat near the pool and had to ask 4 times for a cup of coffee which finally came after I had already finished a reasonably average breakfast..... A 2nd cup of coffee wasnt worth the wait....

Moving Rooms.... Finally they decide to move us..... another hour wasted packing and unpacking.... The new room is better but similar poor workmanship, cracked tiles, and flooded bathroom, the balconey door had a sensitive switch which you had to play around with to get the AC to switch back on.... The eletric supply seems really dodgy as everything you plug something in its starts cracking and popping.... the lights behind the bed gave us a disco show from time to time with all sorts of noises coming from same...

Lucky we are not spending too much time in the room....

Day 3 : Leave the room at 11 and come back at 5 hot and need a rest and shower.... the room is still dirty with water all over the bath room... even after leaving the please clean me sign on the door..... I guess 6 hours wasnt enough to make up the room.....

Your not allowed to hang towels on the balconey and they dont even give you something you can throw some bathers and towels over... the "clothes line" in the bathroom is tiny and positioned above the toilet so the couple of tiny things you can put on it will drip on your while using it plus face the risk of them falling into the toilet......

As avid swimmers we didnt even try the pool, small and dark and not inviting at all... a must in Bali due to the black sands and often dirty beaches.... Most days we couldnt wait to leave the hotel....

In short a poorly constructed hotel....not very well thought out and obviously poorly managed... the staff seem more concerned about trying to speak good english and putting on a show rather than taking care of business and the guests.

We wont be coming back and will be telling our network of friends to give the Haven a miss, there are plenty of hotels in Bali that have far more to offer than the Haven."

by Holidaysareus123

2/ 10

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Awesome Hotel!

"Wow, we were not expecting what we got! The room is like a luxury suite, and the price is amazing! The location is superb, walk right down the road for 5 mins to the beach! Get the one room suite, unit 401 if you can! It's the best room on the top floor with a view of the beach and all over the area. Check out the photos I'm posting! The staff were all very professional, and the shower problem only leaks if you leave it on, just turn it off! I have to admit, the stone they used throughout the suite was never sealed, making it highly susceptible to stain retention. So, it looks as though it is may be dirty or smeared, when it is actually just stained from never being sealed. This isn't really a big deal, as it is otherwise extremely clean and the bed is amazingly comfortable! We didn't want to leave. Free high speed internet in the room too! Unlike Holiday Inn which charges you an arm and leg to use the internet. Stay here if you can!"

by J1PA

10/ 10

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We would stay again, even with our dislikes.

"We stayed in a 1-bed suite with a toddler.

MY RAVES:

Great if you're travelling with young children. We usually stay in a villa but thought it would be too unsafe with the pool being right on our doorstep with no gate. This way we still had lots of space and a kitchen area.

Excellent location.. close to the main street and restaurants/beaches.

Very comfortable bed with black out blinds!

MY DISLIKES:

The pool has no sun! It's always shaded and is freezing. So we spent alot of time at the beach nearby and we snuck into another hotel a few times which was a million times better.

The staff are way too young and experienced, especially for a hotel that's trying to give an exclusive image. They told us we'd get charged for not returning door keys & adaptors and couldn’t suggest where I could change a wet nappy after we had checked out, (they were so young they probably didn’t know what a nappy was). And when we checked in, we were charged IDR 300,000 daily to our credit card in case we did a "runner" - this was refunded when we checked out.

The furniture in the suites are already starting to fall apart, it will be interesting to see it in a years time.

The shower leaks everywhere!

Housekeeping not good – they did not wipe down the coffee table, dining table.. food still stuck there from the night before"

by Sammish

8/ 10

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Good location but overpriced, poorly designed, poor client service

"We are regular visitors to Bali, and often stay in Seminyak. This was our first stay at the Haven.

We stayed in one of the 2-bedroom places with our 3-year old daughter for a week, located on the top floor. The location off Jalan Double-Six is not bad, being a short walk to both the beach and shopping along Jalan Seminjak.

We noted during check-in that the developers are trying to sell apartments in the complex for about US$320k for a 1 bedroom suite, and US$460k for a 2 bedroom suite. More on that later.

We booked via Wotif, and check in was relatively painless although the hotel wanted a paper copy of the Wotif voucher. More on that later as well.

Rooms were clean, spacious and presented well, but then the glitches & eccentricities began to emerge. Broadband internet is provided free (which is a bonus) but it is only via LAN cable, not wireless unless you go to the lobby. The outlet is in the bedroom, not great for a quiet surf whilst a spouse or child sleeps! They also had almost no cables, suggesting during check in that guests should bring their own!

As mentioned by others, the shower in the main bathroom is a weird arrangement which leaks all over the floor. Hot water runs out after one long shower. The tap which switched the water from the shower to the bath outlet did not work, nor did the air conditioner in the master bedroom. The latter two issues were quickly fixed on request, but then we noted that the outlet which poured water into the bath was poorly located, barely getting water into the tub. Moving the outlet even slightly resulted in water flowing everywhere but into the tub. Sinks in the bathroom were also unpluggable.

There was no crockery in the otherwise well-laid out kitchenette.

The pools were nice, but spend most of the day in the shade, thus were actually quite cold during our dry-season visit. The hotel rooms all look inwards into the courtyard, which is OK for those of us staying at the top, but I could see this could be very irritating to those on the ground floor in terms of the noise as breakfast is served in that area. Why those at the top do not look outwards over the town and take advantage of the 4th floor view is anyone's guess. Perhaps planning rules prevent it.

Our real problems began when obtaining a babysitter. The hotel charge an outrageous rate three times the going rate for any other local babysitter, + 50,000 rp for a taxi home for the babysitter if the service goes after 8pm. Sounds reasonable until one discovers that what you get is the lowest-paid member of staff (ours was a cleaner) who obviously welcomes the overtime, but who speaks no English, and has her own motorcycle to get home anyway. Ours did not follow any instructions we gave her, and we were left with the distinct impression that if something bad had occurred, she would not have known what to do. Lacking any confidence in the hotel service, we ended up getting further babysitters outside the hotel (staff we knew at a local restaurant who spoke much better English).

Checkout was an irritating experience, with the front office manager insisting that we produce a hard copy of the Wotif voucher for our booking. We did not have a hard copy, but offered to email one (which we did), after being told we "must do so before leaving the building". OK, but surely guests forget these all the time and they can be obtained from Wotif by the Hotel? We were lucky we had copies stored on our laptop. The approach in this matter was rude.

As for the cost of buying into the development, all I can say is that the construction is already showing signs of problems. Loose & poorly fitting light fittings, the bathroom comments above, and signs of "cheap" fittings & workmanship would certainly warrant a very close look given the asking price.

I would consider this a last-resort place to stay in Seminjak."

by KarlMarx101

4/ 10

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Great rooms pool in shade all day long

"these rooms were huge kitchen in the middle with kids room off to the side and our room off to the side . Bit of a problem if we all showered at once would run out of hot water had a trebblie smell in the master bathroom. Room service and pool service food wasnt very nice very overpriced for what you got. Great location could walk to the beach and the bintang supermarket just around the conner. Kids didnt enjoy the pool area in the shade all day son no laying in the sun have to go to the beach for that."