Fenergo Client Lifecycle Management provides a truly streamlined, digital client orchestration solution to enable the delivery of a quick and efficient client onboarding process for both new and existing clients.

Fenergo CLM for SalesforceⓇ puts Relationship Managers in the driving seat of the client onboarding journey, providing them with insight into and oversight over the entire end-to-end client onboarding process.

Regulatory Client Outreach & The Path to Compliance

In this paper, we explore the core operational and internal challenges that currently make the process of Regulatory Client Outreach a logistical nightmare for financial institutions. We also propose a best practice approach to regulatory client outreach by automating certain aspects of the client management process.

Blogs

Regulatory Client Outreach: 4 Best Practice Guidelines

Just like taxes and death, regulation is becoming one of the certainties in life and has a long future ahead of it. This means that client outreach programs are becoming a staple in most financial institutions. The amount of regulatory client data that needs to be collected and kept up-to-date is bigger and more complex than current data gathering and client data management processes can handle, leading to manual, time-consuming and error-prone processes. Automation is sorely needed.

The Path to Client Lifecycle Transformation is Paved with RegTech

While regulatory compliance will remain at the forefront of banking operations, RegTech has enabled financial institutions to manage this and lead the charge towards a better, more efficient and client-centric way of doing business.

3 Regulatory Client Outreach Challenges

At a recent Fenergo industry roundtable event, the topic of Regulatory Client Outreach took front and centre of the evening’s discussions. Around the table, representatives from some of the leading financial institutions spoke about ongoing challenges of managing and evidencing regulatory compliance across a range of frameworks.

We chose Fenergo to support regulatory onboarding across our Global Banking and Markets division. We wanted a solution that would support an efficient onboarding experience for all of our customers.

Nicola Ray Smith
Managing Director, Global Capital Markets Scotiabank

Our main ambition is to streamline the end-to-end client lifecycle management process – from onboarding to regulatory compliance to lifecycle reviews – for all of our jurisdictions and to standardize processes and procedures across different divisions. Fenergo will help us to achieve operational efficiencies and improve our customer experience, whilst maintaining the highest level of regulatory compliance across the globe

Emma Rey Gállego
Head of Customer Experience-Onboarding in CIB BBVA

We selected Fenergo’s Client Lifecycle Management software to enable us to manage the CDD / KYC processes from client onboarding to client off-boarding and all the KYC / CDD compliance and lifecycle events (periodic and event-driven reviews) that occur in between. A core part of our business transformation program will involve creating an internal centralized KYC target operating model that will help us to simultaneously improve the client experience and reduce the cost impact of the regulatory KYC activities. Fenergo is the technology platform that will underpin this initiative.