Conditions of Sale

The following General Conditions of Sale (GCS) regulate the offering and the sale of products on the site www. bernardinitartufi.com. The site is owned by Bernardini Tartufi, via Pole 31, Acqualagna (pu), VAT Cert. and Tax code 02613390414, which is also holder of the website domain name. Any communication or information request can be forwarded in writing to the address cited above or by e-mail to info@bernardinitartufi.com

1. Purchase requests

The possibility of purchasing on the site is reserved exclusively for adults of legal age who have completed the required registration procedures. Pursuant to Legislative Decree 9 April 2003, No. 70 regarding e-purchasing, the user intending to purchase products must indicate this willingness through a request made directly on the site where, following the indicated procedures, he or she shall perform his or her own purchase request and the pertinent payment. Once it has received the purchase request issued by the user, Bernardini Tartufi shall send an e-mail to this latter, at the indicated email address, to confirm the order. Once the purchase request is confirmed, the purchaser has the possibility of verifying the details at any time by accessing his or her account.

2. Prices, fees and shipping costs

The product prices are those displayed on the site at the time of issuance of the order by the user and are expressed in Euros (€). The product prices that appear on the website, if not otherwise specified, are understood as including VAT. The shipping costs and any other possible added cost, including VAT and expressed in Euros (€), shall be duly shown and separately indicated in the form before the user confirms the order. Bernardini Tartufi reserves the right to change its prices at any time, but the products will be billed based on the fees in effect at the time of recording the orders. The products shall continue to be owned by Bernardini Tartufi until the user pays the purchase price, shipping costs and any other possible added cost.

3. Product compliance

The product descriptions and the images present on the site correspond to that made available by Bernardini Tartufi. Bernardini Tartufi agrees to make the greatest effort to correct as quickly as possible any errors and omissions that may be found in the product descriptions.

4. Availability of the products and services

The products offered on the site are limited in number. It may thus happen, also due to the possibility that several users purchase the same product at the same time, that the product ordered is no longer available following the transmission of the purchase request. In case of lack of availability, total or partial, of the product or service on receipt of the order, the user shall be informed by email with the offer of: delivery of a partial order, with reimbursement of the missing product; replacement of the missing product with a similar or better one cancellation of the order upon total reimbursement.

When the user chooses to be reimbursed, the Bernardini Tartufi shall provide for reimbursement within 15 days from the request.

The amount reimbursed shall be equal to the amount paid, including the shipping costs.Any delays in the credit may depend on the bank, the type of credit card or the payment solution used. In case of impossibility of re-crediting the amount to the credit card or the payment solution adopted by the client, the reimbursement shall take place by bank draft, upon communication by the user of the relative coordinates and IBAN code.

Neither of the parties shall be responsible for the failure of the order to arrive in case of force majeure, strike, natural calamities, terrorist attack, war, or problems of the suppliers, shipping or production, measures taken by the public authorities, or similar. In the cases listed above, both the parties have the right to a reasonable additional period to fulfill their obligations.

However, if the circumstances continue for more than 60 days, the purchaser may cancel the order by written communication to the supplier.

5. Delivery of the products

The deliveries shall be performed in the territories indicated on the site. Estimated delivery time is 4-5 business days (national shipment) or 7-10 business days (Europe).

6. Delivery

The delivery is made when all the items purchased are available. The cost to the purchaser is calculated automatically on our Ecommerce system according to the destination and weight of the merchandise. Each delivery is considered completed from the time the shipper makes the products available to the user/purchaser, resulting from the system used by the shipper to trace the shipments.

7. Returns

A) The withdrawal period expires after fourteen days from the date on which the consumer or a third party other than the carrier and indicated by the consumer, acquires physical possession of the goods. To exercise the right of withdrawal, the customer must send a notice by email, at the address info@bernardinitartufi.com, in which he have to specify the reference number, attach photos of the products (in case of non-compliance or damage) and provide any other useful information. The right of cancellation is excluded in the following cases: - orders of tailored or clearly personalized Products; - orders of Products which are likely to deteriorate or expire rapidly; - orders of sealed Products which are not suitable to be returned for hygienic reasons or connected to the protection of health or that were opened after the delivery.

Once the right of withdrawal will be approved, Bernardini Tartufi will send a form to fill out and to attach on the parcel, before sending its courier to collect it. Any item must be returned in its original packaging and in the conditions in which it was found at the time of delivery. If the customer cannot make use of Bernardini Tartufi’s courier, he can decide to organize an expedition by himself, always after having made an agreement with the company and after having received and filled out the form needed for the right of withdrawal. After Bernardini Tartufi will receive the parcel, the reimbursement shall be carried out using the same payment method used by the customer.

Shipping charges will not be refunded.

B) In accordance with article 14 of the Regulation 524/2013 we inform the user that in case of dispute he may file a complaint through the European ODR platform reachable by clicking on the following link http://ec.europa.eu/consumers/odr/ (the platform has been operational since 15 February 2016). The ODR platform is a point of entry for users seeking an out-of-court resolution of the disputes arising from online sales contracts or online services. To this end, we inform that the email address of Bernardini Tartufi is info@bernardinitartufi.com

8. Protection of personal data

Bernardini Tartufi guarantees to the user that the personal data acquired regarding the sale of the products shall be always processed properly and correctly, in full observance of the dispositions of Leg.Dec. June 30, 2003, No. 196. For any information regarding personal data processing please refer to the “Privacy Statement” section and the statement on the processing of the data by Bernardini Tartufi, pursuant to Art. 13 of the D.Lgs. 196/2003, provided by the user at the time of registration on the site. The user guarantees that the personal information provided during the site registration is complete and true. The user agrees to hold Bernardini Tartufi harmless from any obligation of compensation and/or sanction deriving from and/or in any way connected to the user’s violation of the site registration rules.

9.Effect and modification of the GCS

The present GCS apply to all the sales performed on the site and may be modified at any time. Any modifications and/or new conditions shall be in effect from the time of their publication in the website section "Conditions of Sale." The applicable GCS are those in effect on the date of sending the purchase request. The present GCS do not discipline the sale of products and/or the supply of services by individuals other than Bernardini Tartufi, which may be present on the site by link, banner or other hypertext link. Bernardini Tartufi is thus not responsible for the content of these sites or for any errors and/or omissions and/or violations of laws by them.