General solutions to problems downloading content to PlayStation 4

This article takes you through the most common ways to fix an issue with downloading PlayStation Store content before showing you how to resolve more specific problems.

What might stop my content from downloading and how do I fix it?

Incorrect account requesting download

Sign in to the PlayStation Network account that made the purchase and try the download again.

Issues with your local network

Check your connection and resolve any problems and check that your firewall settings are not stopping the download.

The PlayStation 4 is not activated on your account

If you are downloading content to this PlayStation 4 system from your PlayStation Network account for the first time, you may need to activate the system as your Primary system. Make sure by activating it and check that you have not reached the device activation limit before attempting the download.

Make sure your PlayStation 4 has enough HDD space

Check the size of the file you are downloading on PlayStation Store and make sure there is enough spare HDD by checking system storage