Frames are built to order. Please allow 7-10 business days (Mon-Fri) for frames to be completed before shipping.

Pick your size and VINTAGE (slightly distressed) finish color from our selections in the drop down menu, or convo us for a custom color.
Examples are (Vintage) CORAL, OLD GOLD, and ORANGE UNDER WHITE.

***Back of frame will hold the size selected. The viewing area on the front will be slightly smaller. A 4x6 frame will have an exact viewing area of 3.5 x 5.5 inches. The overall outside dimensions would be 6.5 x 8.5 inches.

Matting is included at no extra charge on frames 11x14 or 12.5 x 12.5 and smaller. Let us know mat size if needed in the Note to seller box at checkout. Link to mat color options: http://www.crescentpro.com/pdf/selectSpec.pdf

We take pride in the fact that our frames are built using environmentally-friendly materials. The lumber we use for our frames is mostly Poplar and some Alder, both species of trees are fast-growing and replenish themselves quickly. Also, our vintage finishes are created using high-grade water-based lacquers and either very low or zero V.O.C. paints.

In addition to being environmentally-friendly, our frames are good looking, very sturdy and feature a "glass smooth" finish. Each frame that we make goes through a 6 or sometimes 7 step finish process.

Payments

We accept many forms of payment- Paypal or credit card via Etsy Direct Checkout are processed right away. For checks or money orders, please send payment as soon as possible. We will start building your order once we receive payment. This goes for echecks through PayPal as well-- we will start building once the payment clears. Please send check or money order ASAP so we can get your order underway! :)

Shipping from United States

Each of our frames are built to order from raw wood, and each frame gets a six and sometimes seven step finish. As you can imagine, this takes some time so please allow 7-10 business days for your frame order to be built, finished, assembled, packaged and shipped. Occasionally we need a day or two extra depending on our current volume of orders. Keep in mind it may take up to 20 full days to receive your frames when weekends and shipping time are considered. They are handmade with love and we strive for quality over speed.

If you need your frames by a certain date, please let us know as soon as possible. We can almost always accommodate your schedule as long as we know the date you need your order to arrive. If you need to put a RUSH on your order, we are happy to do this but we charge an additional $10 per frame for rushes.

We ship to the address you give us on Etsy, so please make sure this address is up to date!

DOMESTIC SHIPPING:
We ship most small packages via USPS Priority Mail. Larger packages are shipped via UPS Ground. Once your order ships, you will receive an email with your package tracking number. USPS Priority Mail takes 2-3 days in transit, UPS Ground takes 3-10 days in transit.
INTERNATIONAL SHIPPING:
International orders are shipped via USPS Priority Mail if the weight is over 4 pounds, and smaller items are shipped via First Class International.

We cannot mark international orders as "Gift" on the customs form or otherwise falsify customs information.
We have no responsibility or information regarding import duties, taxes, customs, etc. that might be charged by the home country of our international customers.
Customs are the responsibility of the purchaser, and are, unfortunately, very often a part of purchasing internationally.

Refunds

Please contact us if you are unhappy with your frame order in any way, and we will do whatever we can to make it right for you. If the mistake was yours, we will still work with you to come to a solution that makes us both happy. We know who keeps us in business, and we truly appreciate our customers!

We use real glass in our smaller frames. On frames over 16x20 inches we recommend plexiglass for safety and stability in shipping. Though glass breakage is rare, postal folks do tend to throw boxes around, so on occasion we will encounter a broken pane of glass. If your glass has broken during shipment, please contact us and we will send you a new pane of glass ASAP.
If you hear broken glass rattling around in your box, DO NOT OPEN the package. Simply write "DAMAGED - RETURN TO SENDER" on the box and give it back to your carrier. They will send the box back to us and we will replace whatever needs to be replaced and ship it back to you ASAP.

If you would like to make an exchange, we are happy to do this as well. Please keep your original packaging for returning your item(s), and write REFUSED and/or RETURN TO SENDER on the box so you are not charged for return shipping. If you have opened the packaging, you may be charged to ship the package back to us. If you are willing to cover the shipping back to us, we will reship the exchange item at our cost.
Make sure you contact us to make arrangements for your exchange so we can be on the lookout for your package.

Additional

We welcome custom orders and sizes and offer mats in a wide variety of colors. Please feel free to convo us for more information. Thanks a bunch!
-Leia & Phil