Welsh Ambulance service wants to hear your stories

PEOPLE in Wales are being invited to share their experience of the Welsh Ambulance Service – Emergency Medical Services, Patient Care Services and NHS Direct Wales – and make suggestions about how it could improve.

Chief Executive Elwyn Price-Morris said: “We are committed to ensuring that the people of Wales are actively involved in decisions about their care, and that their involvement is at the heart of service planning and delivery.

“Capturing service user experience is important in helping us find out what people think of our service. By including patients and the public in the Trust’s work, it can help to change and improve the way care and services are delivered.”

Patient stories already captured are shared routinely at Board meetings, and organisational learning is shared among colleagues – but the Trust is keen to hear from even more people.

The appeal is being made by the Partners in Healthcare team, whose role it is to engage with service users and stakeholders and educate the public about how to use the service appropriately.

Search for ‘Have Your Say’ at www.ambulance.wales.nhs.uk or email Partners in Healthcare at ppi.team@wales.nhs.uk

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