Manager, Student Services

Location
US-OH-Cleveland

Job ID

2018-97843

Institution

Chamberlain College of Nursing

Department

Student Finance

Employment Type

Regular Full-Time

FLSA Status

Exempt

Opportunity at a Glance

The Manager, Student Services is responsible for managing the Student Services Department or multiple Student Service teams, which may include, student finance, academic advising, registrar services, campus life and/or career services. Provides training, guidance, and coaching to student services colleagues in order to meet team objectives. This position may also assume responsibility for the academic and financial advisement of a portfolio of students. Exemplifies TEACH values and fosters a culture of CARE consistent with our mission, vision, and purpose.

Responsibilities

Manages activities of student service colleagues to ensure that all new and continuing students receive effective services from in-scope functions. Depending on the location, in-scope functions may include student finance and academic advising, registrar services, career services and student life.

Ensures that all students receive a comprehensive academic and financial plan of study

Responsible for selecting, training, supervising, and evaluating colleagues, which may include student workers.

Maintain student services department budget and supervises all audits concerning Student Services workflows, including Federal Work Study, and Title IV.

Provides coaching and feedback to student services colleagues in an effort to increase team efficiencies and team performance. Ensures alignment with the TEACH values and Chamberlain Care

Point of contact for escalated student issues. Expected to research, identify solutions and bring to satisfactory resolution with student

Collaborates with peers to analyze key metrics and student data to identify trends and process improvements, with a focus on at-risk students. Drives positive outreach to coach students around managing challenges and successes.

Develops, monitors, and reports on all student service functional areas and implements systems to improve student satisfaction.

Actively leverages relationships with Academics, Admissions, SF Operations and other functional areas to deliver an optimal student experience from inquiry through to graduation

Maintains a thorough understanding of all Chamberlain Student Finance programs, policies and procedures.

Maintains a detailed understanding of federal, state financial aid guidelines and laws while ensuring that all staff members are as well.

Completes other projects and duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree in related area required; Master’s degree preferred

At least one year of management experience in Student Personnel, Higher Education Administration or related area.

Outstanding customer service skills with 3+ years of customer service or related experience required

Experience with INS, ADA, VA, and teaching, desired.

Must have excellent communication skills, and communicate effectively with individual’s at all organizational levels as well as with people of all cultures.

Strong financial aid experience with specific knowhow in the application of FERPA laws in a college/university environment and in the application of federal regulations in the financial aid programs.

Working familiarity with the utilization of financial aid software such as ProSAM.

Academic counseling and/or student finance experience desired.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

Who We Are

Chamberlain University is a rapidly-expanding university rich with opportunities for growth and offering competitive wages and benefits. If you enjoy being a part of an exciting team and working in a collaborative, dynamic environment, then Chamberlain University might be right for you.

Through Chamberlain Care®, we believe in taking care of those who take care of others. We offer a wide range of benefits that are intended to meet the diverse needs of our colleagues. Whether it's advancing your career, maintaining a healthy lifestyle or saving for retirement, our comprehensive benefit offerings can help you reach your goals.

As an educational organization, we also support and encourage colleagues to further their educations by offering tuition assistance and seminars through our Leadership Development Center.

If you are ready to join an institution like ours, we welcome you to apply.

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