Transcript

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presentedby
SHORTSTACK
Facebook Maintenance Manual
2013
Use this guide to build a Facebook Page for the long haul

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Facebook Maintenance Guide | TOC
Table of Contents
Introduction............................................................................................................................................................................................................1
How (and Why) to Convert a Facebook Profile to a Page.........................................................................................................2
Facebook Admin View......................................................................................................................................................................................4
How to Change a Page’s Name ..................................................................................................................................................................5
Why It’s Important to Assign Admin Roles and Establish Rules............................................................................................6
How to Choose Whether you Post as the Page or as Yourself ..............................................................................................8
How to Customize Status Updates..........................................................................................................................................................9
Tips for Better Timeline Posts.................................................................................................................................................................14
How to Choose the App Provider that will Give your Facebook Page Super Powers...........................................15
How to Manage your Timeline Apps....................................................................................................................................................16
How to Make the most of Your Facebook Page’s Cover Photo...........................................................................................17
Facebook Maintenance Schedule .........................................................................................................................................................18
SHORTSTACK

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Facebook Maintenance Guide | Page 1 SHORTSTACK
Introduction
Whether you’re new to Facebook or just want to use it more effectively for your
business, this manual will help you learn to use some of the platform’s more advanced
functions. It’s designed to help you optimize your business’s Facebook presence,
show you how to set up and maintain your Page for success, and teach you how to use
apps to build a powerful presence on Facebook.
Ready? Let’s get started!

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Facebook Maintenance Guide | Page 2 SHORTSTACK
How (and Why) to Convert a Facebook Profile to a Page
Although it’s been possible since March of 2012, many Facebook users still don’t
know that a Facebook profile can easily be converted into a Page. Facebook calls
the process a “Profile to Business Page Migration” and you can do it by using this
tool here.
Why you should convert your profile to a Page: Facebook Pages offer unique
tools and features for organizations, businesses, brands and “public figures.”
Facebook defines a public figure as an individual who may be a celebrity, writer,
musician or may be just a self-employed business consultant or other “personal”
brand.
If you are using Facebook as a business tool, you want to set up a Page because
it gives you access to many powerful marketing tools, including ads and apps. It
is also a violation of Facebook’s terms to use a personal account to represent
something other than yourself (for example, to use a profile to represent your
business). You can, however, continue posting to your “audience” from your
personal account by allowing followers. When people follow your personal
account, they’ll be able to get your updates in the News Feed without being a
friend of yours.
If you’re using your Facebook profile to represent something other than yourself,
you could risk permanently losing access to your account and all of its content if
you don’t convert it to a Page. For instance, internet sensation Grumpy Cat can’t
have a Facebook profile because she’s a cat, but she can have a Facebook Page.

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Facebook Maintenance Guide | Page 3 SHORTSTACK
How (and Why) to Convert a Facebook Profile to a Page
What to know before you convert your profile to a Page: Prior to converting
a profile to a Page, there are a few things you should be aware of. As soon as you
convert, all of your friends (and followers) will become Page Likes – so if you have
2,000 Facebook friends, you’ll have 2,000 Page Likes.
All of your uploaded photos will be transferred to the Page but all other content
will be lost. Login information will remain the same and your account’s username
will become your Page’s name.
If you don’t want to lose all your profile content, access your account settings and
download a copy of your Facebook data before starting the migration process.
By the way, Facebook does not allow a profile to be converted into an already
existing Page. For example, if you have a fan Page with 10K Likes and a personal
profile with 5K friends/subscribers, Facebook will not allow you to convert your
personal Page into the already existing brand Page to make 15K Likes.
Note: You can have both a Facebook Profile and a Page. While some people might
find this difficult to manage, Facebook guru Mari Smith maintains both because, as she
told us via Twitter, it provides her with “2 marketing channels, 2 opportunities for News
Feed visibility,” and it allows her to bypass the 5K friend limit by having followers.
Download facebook data
Click here to download a copy of
your Facebook data

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Facebook Maintenance Guide | Page 5 SHORTSTACK
How to Change a Page’s name
Only admins who are Managers or Content Creators can change the name of a
Page. If your Page has fewer than 200 likes, and you want to change its name, you
will do so from Page settings:
From the top of your Page, click Edit Page
Select Update Page Info
Click Edit on the right of the Name field and enter a new name
Click Save Changes
If your Page has more than 200 likes, you can submit a name change request to
Facebook:
From the top of your Page, click Edit Page
Select Update Page Info
Click on the text in the Name field and then click Request Change
Fill out the form with the required information and click Send
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5Note: If your Page has more than 200 likes, you can only change your Page name once.
If your request has been approved, you won’t be able to submit another request for that Page.
Changing your Page’s name will not affect its username or Page address.
Change Page name

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Why it’s Important to Assign Admin Roles and Establish Rules
Facebook allows five different administrator roles:
Manager, Content Creator, Moderator, Advertiser and
Insights Analyst. Each role has different capabilities –
only Managers have the ability to change each admin’s
role. Facebook makes all admins managers by default.
The chart to the left shows Facebook’s five admin roles
and what each can do.
Most Facebook Pages are managed by multiple
administrators. You can have as many admins on a Page
as you want. To add an admin, go to “Edit Page” on your
Timeline and then click “Admin roles.” Scroll down and
select “Add another admin.” Note: To make someone
an admin of your Page, the person must have Liked the
Page.
Admin Roles Manager Content
Creator
Moderator Advertiser Insights
Analyst
Manage Admin Roles
Respond to and Delete Comments
Send Messages as the Page
Edit the page and Add Apps
Create Posts as the Page
Create Ads
View Insights

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Why it’s Important to Assign Admin Roles and Establish Rules
To prevent conflict amongst your employees, and before you assign your
Facebook Page’s admin roles, establish some company-wide guidelines. Some
things to consider:
1. Have a Facebook training session once a quarter. Discuss roles and
address etiquette and expectations for employees who manage the Page.
At the quarterly meeting, discuss new Facebook features, address
concerns about previous posts and talk about new tactics that you’d like
to implement.
2. Define the voice of your Page. Each individual has a unique voice, but
when representing a business or brand on a Facebook Page the Page
admins should work together to form a consistent voice. Make sure
that your Page admins understand the established voice and that they are
expected to use that voice when communicating with users and fans
online.
3. Keep a shareable document (e.g., a Google doc) that outlines company
social media policies. Employees should refer to the document at any
time when they need to know what to post – and what not to. This
document should also include recommendations about how to interact
with your Facebook fanbase.
4. Keep admins to a minimum. Don’t give just anyone admin rights to the
Facebook Page. The fewer people managing a Page, the better. Two or
three admins actively updating, responding to inquiries and managing the
Page is plenty.
5. Keep communication between admins open. “If you’re not sure, ask!” is
an elementary concept, yet it’s an important one. Whether responding
to a particularly difficult user comment or sharing an article on Timeline,
establish a rule of thumb that if any admin is unsure about whether or
not something is appropriate, s/he should ask another admin for an
opinion. Encouraging Page admins to have open communication with one
another will help reduce mistakes.

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How to Choose Whether to Post as the Page or as Yourself
When you comment or post to a Page that you manage
you have the option to post as yourself or as the Page.
Notice that underneath the Graph Search box, you can
choose how your post will appear.
You can also choose how to post by going to the “Edit
Page” drop-down menu. Select the last option, “Use
Facebook as__________.”
Click the Settings icon in the upper right-hand corner,
and choose to “Use Facebook As” a Page that you have
administrative access to. When using Facebook as a
Page, you will see the Page’s News Feed, and the Status
Updates and comments you create will come from the
Page, not from your personal profile.
Change Facebook User
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How to Customize Status Updates
Facebook provides many features that allow Page admins to customize status updates so Pages can
draw more attention to their Timeline content. Below are nine functions of a status update, along with
information on how and when to implement each.
1. Pin a Post
To pin a Facebook post, click on the down arrow icon in the upper right corner of the post and
click “Pin to Top” in the drop-down menu. The post will then move to the top of your Timeline
where it will remain for seven days. This allows you to highlight an important post such as a
sale, a new product feature or an event announcement. To unpin a post, click the drop-down
menu of the pencil again and click “Unpin from top.”
2. Highlight a Post
To highlight a Facebook post, click on the down arrow icon in the upper right corner of the post
and click “Highlight” in the drop-down menu. This expands the width of the post so it stretches
across both columns of your Page. Highlight a post when you have an important announcement
or want to feature a particular photo on your Timeline.
To “unhighlight” a post, click the drop-down menu in the upper right corner of the post and
select “Remove from Highlights.” The post then shrinks back to normal size.
Pin a Post
Highlight a Post

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How to Customize Status Updates
3. Target a Post
Facebook allows you to target your posts by the following: gender, relationship status,
educational status, interested in, age, location and language. To target your post, first make
sure “you are posting, commenting and liking as” your brand. Next, click on the small grey
compass icon on the bottom left of the status update box and add your targeting preferences.
Facebook will then show you how many people from your fanbase your post is targeted to.
Target your post when you want to share an announcement or specific content that is only
valuable to a segment of your fanbase.
4. Add a location to your post
To add a location to your post, click on the small pin drop icon on the bottom of the status
update box. Begin typing your location in the “Where are you?” section and Facebook will auto-
generate relevant nearby locations.
If your company is reporting about a live event, or hosting an event in a specific location,
highlighting the location could be valuable but it’s not something that’s necessary for all posts.
Target a Post

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Facebook Maintenance Guide | Page 11 SHORTSTACK
How to Customize Status Updates
5. Schedule a Post
To access the scheduling feature, go to your Timeline and click into the status update box. In
the bottom left corner click on the small grey clock icon. Within the clock you’ll be given the
option to choose the year, month, day, hour and minute (up to six months ahead) that
you’d like to schedule a post.
If you don’t have time to update your Page’s Facebook status every day, consider using
Facebook’s scheduling feature to schedule several posts over a few days or a week – planning
ahead will make your life easier. It will also allow you to plan posts during the times that your
users are the most engaged.
6. Boost a Post
To promote a post, aka “Boost Post,” go to any post you’ve recently created on your Page’s
Timeline. In the bottom right corner of the status update box, click “Boost Post” and select your
budget based on how many people in your fanbase you want your post to reach.
Boost a post when you have content that’s important for a large percentage of your fanbase
to see. For example, if your company is using a status update to promote their annual blowout
sale, boosting the post will help more people see it.
Boost a Post
Note: Even though Facebook lifted the “20 percent text rule” for Cover Photos, the rule is still in effect for
promoted posts and other Facebook advertising.

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How to Customize Status Updates
7. Create an Offer
There are two ways to create Facebook offers: from the Status box on Timeline or from
Facebook’s ads create tool. To create an offer from Timeline, click on the “Offer, Event+” option
in the top of the status update box. From there you can create your offer by uploading a photo,
inserting your offer copy and setting your offer’s expiration date.
Offers are only available on Pages with at least 100 likes. If you have 100 Likes or more, create
an offer with a special promotion for your fans. The offer might be for a discount, free
shipping, or even a buy-one-get-one-free deal. Offers are a great way to drive sales from a
Facebook Page!
Create an Offer

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How to Customize Status Updates
8. Create an Event or Milestone for your Page
To create an Event from the Timeline, click on the “Offer, Event+” option in the top of the status
update box. From here, select whether you want to create an “Event” or a “Milestone.”
Create an Event if your company wants to promote an event that requires tickets to get in.
Within the Event’s options, you can add a link for guests to get tickets, as well as add targeting
to the event and other event information. Create a Milestone for occasions like your
business’s five year Anniversary or the day your Page hits 10,000 Likes!
9. Host a Timeline Promotion
Facebook announced in August of 2013 that Pages can now host promotions on their Timeline.
To create a Timeline promotion, craft a status update that includes promotion details, rules and
necessary Facebook disclaimers.
There are many reasons to host Timeline promotions, including to drive engagement from your
fans or to promote your store’s sale. Here are 5 Awesome Timeline Promotion Ideas.
Create an Event or Milestone

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Share a tip – Start the update with “TIP” so it stands out in followers’
feeds.
Post the most interesting fact related to your content – and a link to
the rest. Compelling updates make readers want more.
Engage – Respond to comments and answer questions; don’t ignore (or
remove) negative feedback.
Stay positive – Positive/helpful updates inspire more engagement than
negative ones.
Host a Timeline Contest or Promotion – Pages can now host contests
and promotions right on their Timelines by asking fans to Like or
Comment. (Use a third-party provider to pick a winner, aggregate and
export data.)
Include images – Posts with images are more likely to be shared.
Make images mobile friendly – Since most users access Facebook
via mobile, choose simple, clear images that are easy to see from a
phone/tablet.
Better Timeline Posts
Tips for Better Timeline Posts
Company Name
Date and Location
TIP: Here’s a great little tip that relates to our business. Want to learn
more? Click here!
Johnny Appleseed Thanks for the great tip! I will definately
share this with others. You guys rock!
Like • Reply • 10 Likes
Company Name Thanks, Johnny! We appreciate the love!
Like • Reply • 1 Likes
Write a comment...
Like • Comment • Share
25 People Like this.
View more comments
9,023 people saw this post Boost Post
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Company Name
Date and Location
Happy Friday! Comment on this photo for a chance to win a cool prize!
To read the Official Rules, and submit an additional entry click here!
Annie Oakley great pic!
Like • Reply • 10 Likes
Write a comment...
Like • Comment • Share
25 People Like this.
View more comments
9,023 people saw this post Boost Post
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How to Choose the App Provider that will Give your Facebook Page Super Powers
Installing apps on your Facebook Page can make the Page super powerful and engaging. You can use apps
to host contests, feature forms, newsletter signups, menus and much more. But unless you know computer
coding and can build your own apps, you’ll need to work with a third-party app provider.
There are lots of third-party app providers to choose from – ShortStack is one of them – but you’ll want to
make sure the one you choose offers a few key features:
1. The app should be flexible. If it’s not customizable, the app might not give you the results you’re after.
2. The price should be right. There are third-party apps that are free and there are some that can cost
thousands of dollars a month. Obviously using an app that’s low-cost or free, reduces your risk if the
app or promotion doesn’t deliver the results you’re after.
3. The app should be embeddable or have “Anywhere” capabilities. Many third-party apps only work
on Facebook. Look for one that allows you to install the contest on your website, too.
4. The app must have mobile capabilities! Why? Because according to Facebook’s 2013 Third-
Quarter Report, 874 million of its active users access Facebook from a mobile device. This number
increases each year. Why not make it easy for mobile Facebookers to get to your contest or other apps?
5. Use “Fan-gating” to earn new fans. Fan-gating allows you to “Hide” app content from users who have
not yet Liked you on Facebook. Once they Like you, they gain access to exclusive information, including
contests, promotions and content such as eBooks, infographics and white papers.

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How to Manage your Timeline Apps
As explained in the previous section, an “App” is a Facebook feature that enhances your brand Page
and your visitors’ experiences. Photos, Events, Likes, Contests, Maps, etc., are all Facebook apps.
Some are permanent parts of a Page, some are add-ons. They appear as rectangular boxes at the
bottom right hand corner of the cover photo. With the exception of the Photo app, thumbnail images
are rearrangeable.
There are a maximum of 12 visible apps on a brand’s Page, four of which are visible on the Timeline.
These apps usually host contests or promotions but may also be forms, menus or other information.
Arrange apps: To rearrange apps, click on the drop-down arrow that is on the right edge of the app
bar. From here, scroll over the thumbnail you want to move and click on the pencil icon on the right
corner. Then choose the position you want the app to appear in – you will be asked to “Swap” positions
with another app.
Customize your app thumbnail image: You can upload a photo to use as the image that appears
with the thumbnail or you can use a free online tool such as one from www.timelineimagetool.com to
create a custom image.
It’s a best practice to create app thumbnails images that stand out and include a call to action in the
design. For promotion apps that are featured as one of the three arrangeable apps on the Timeline,
this best practice is key to driving the highest number of app views.
Arrange Apps

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How to Make the Most your Facebook Page’s Cover Photo
The cover photo is the focal point of a business’s Timeline profile. It sets the tone of a
Page and stands as a visual message alert for whatever it is you want Timeline visitors
to know about your brand, or your client’s brand, first.
Among the many ways to make the most of the cover photo real estate: get into the
holiday spirit (whether it’s Christmas or the 4th of July) direct fans to a specific app,
showcase new products, promote a Facebook exclusive or fan-only incentive, create a
sense of urgency, establish authority and promote your other social networks.
A few other Cover Photo Best Practices:
• When brainstorming cover photo design ideas, think of ways you can visually
answer the question, “Why should a user become a fan of my brand?”
• Update your cover photo frequently – once a month is ideal.
• Always include a photo description when you update your cover photo image.
Provide links and a call to action within your cover photo caption copy
whenever possible.
• Use arrows and other design elements to direct Timeline visitors eyes’ to the
Like button or an app.
• Coordinate your cover photo with your profile photo.
• Use or design a cover photo with optimal dimensions (851 x 315 pixels).
Click here to download a cover photo photoshop template.
Cover Photo with CTA

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Facebook Maintenance Schedule
Tasks Daily Weekly Monthly Quarterly Annually
Post status update #1: Self-promotional*
Respond to comments periodically
Respond to messages twice daily
Post status update #2: A piece of relevant
content from another brand or your business*
Post status update #3: A piece of
entertaining content*
Schedule necessary posts to go up during
non-work hours, including weekends
Post about a milestone your business hit
during the week (if you have one to talk about)
Check your Page’s Insights to see which
status updates were most popular that week
and to track your Like metrics
*Studies show that images in status updates receive more Likes and engagement than regular posts
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Self-Promotional Post
Post about a new feature, product, sale etc.
Include a link so fans can learn more
Don’t forget to use an image
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Facebook Maintenance Schedule
Tasks Daily Weekly Monthly Quarterly Annually
Create a new app that will help your business
execute a goal. Examples include: a newsletter
subscriber app to convert Facebook fans into
email subscribers or a reservations app so
users can schedule reservations directly
from your business’s Page. Click here for an
extended list of apps
Update your cover photo with a new design
and call to action (CTA). Click here for cover
photo ideas
Create an app to host a contest, promotion
or sweepstakes. Fan-gate the app to drive
new Page Likes quickly
Reorganize your app thumbnails to make
sure your most important three apps are
featured on your Timeline
Redesign app thumbnails with new CTAs and
colors to keep your Page looking fresh