Case Study - Managed Service Provider

e-know.net is a managed service provider and delivers hosted Citrix solutions. The company caters over 260 companies across 20 countries worldwide.

Challenges

The billing process was turning into a major headache for the company.

With almost 6500 users, the accuracy of customer billing was crucial for e-know.

Itemized bills for individual customers was a mandatory requirement.

The company also wanted to send well formatted reports to its customers.

Solutions

e-know.net concluded upon ADManager Plus as a technical solution that caters to all their reporting needs. The solution offered:

Elaborate and accurate reports on all User accounts.

Customized/Itemized reporting.

Ability to export in various file formats like CSV, PDF, HTML, EXCEL, etc.

Results

ADManager Plus has been able to satisfy all of e-know's reporting requirements. The company is now capable of exposing both high level and granular billing details to its clients. And all this without taking a deviation from accuracy. e-know seems to be really enjoying the ADManager Plus Reporting Magic.

"We now supply our customers exported reports, so that they fully understand how they utilize our services." - Nigel Redwood

A complete automation of AD critical tasks such as user provisioning, inactive-user clean up etc. Also lets you sequence and execute follow-up tasks and blends with workflow to offer a brilliant controlled-automation.