Satisfaction Guarantee

We endeavor all the way for your 100% satisfaction for the purchase with PrettyStores.

1. Monitor system to examine and guarantee quality

We have developed a monitor system with which once you place the order successfully, you will get an ID and password to enter the system and monitor each step of the whole process from production, packing, inspection and etc until shipping.

This system will ensure you a full control of the items you spend money on, through which you can stop at any step if you don't feel good and request revision or change during the preparation for the order, and make sure the items will be only dispatched when it is up to your expectation.

2. Tracking system to ensure you the peace in mind for delivering your items up to your door

We have developed a tracking system once you enter with your order number, you can easily track each step of the shipping process. And if you want you can also be notified by email automatically for each step. Through this system, the ratio of losing parcels can be lowered almost to zero, and you can have a total peace in mind for what you pay will arrive at your door address.

Our return policy is simple and favorable to buyers, which is: We are responsible for all the shipping problems, or shipping damages or quality problems and will ensure the customers 100% satisfaction by exchange, refund, or repair.

If you just change your mind and simply don't want the items any more, you can either ship it back to us with no restocking fee at all, or request us to resell for you by which you can even earn a small margin by re-offering to your local market.

We have developed a vast product database, though we are unable to upload all the products we can offer in time to the website, we are capable to source and customization for you if you can not find the items you want in our website.

If you have this kind of requests, simply send an email to sales@barcelonachairfactory.com, and specify the details of the items you expect, such as the pictures, dimensions, colors, shipping address and zip code (for shipping fee calculation purpose), we will reply you within 1-2 business days.