Features - Voice Mail

Voice Mail is a network service that allows a caller to record a message when you cannot be reached. You can then call your voice mailbox and retrieve your messages.

Which phone models include the Voice Mail feature?

All our phones are Voice Mail capable.

How much does voice mail cost?

The feature is free on all of our phone models. However, minutes will be deducted if you call your voice mailbox from your Straight Talk phone. There is no charge if you check your voice mail from a landline phone.

How will I know when I have a new Voice Mail message?

Your phone will display the Voice Mail message-waiting indicator on the top of your display, which will alert you of a new Voice Mail.

How do I listen to Voice Mail messages from my Straight Talk phone?

If your phone has a Prepaid Menu or is a Nokia 6790 or Nokia E71, follow these steps for Voicemail Retrieval:

From the main screen, press and hold the number 1. Your phone will automatically call your voicemail box. Once the call is connected, follow the instructions.

If your phone model is an Android, follow these steps:

From the main screen, tap the "Phone" tab.

Tap the "Voicemail" icon at the bottom of the screen. Your phone will automatically call your voicemail box. Once the call is connected, follow the voicemail prompts. NOTE: If the dialpad isn't on the screen, tap the "Phone" tab at the top of the screen.

To end the call, tap, hold and drag the "Phone" icon from right to left.

Once you listen to your Voice Mail, you will be asked if you wish to delete your Voice Mail messages.

Can I retrieve deleted Voice Mail messages?

No, once you delete a Voice Mail message, it is erased from your Voice Mail.

How do I save a Voice Mail message?

Once you access your Voice Mail and you listen to the Voice Mail message, you will be asked if you wish to save the message.

What are the charges for receiving and listening to my voice mail messages?

Standard airtime charges will apply when calling your voice mailbox from your Straight Talk. There is no charge when calling your voice mailbox from a landline phone.

How do I setup my voice mail?

If your phone has a Prepaid Menu or is a Nokia 6790 or Nokia E71, follow these steps to Setup your Voicemail:

From the main screen, press and hold the number 1. Your phone will automatically call your voicemail box. Once the call is connected, follow the instructions.

If your phone model is an Android, follow these steps:

From the main screen, tap the "Phone" tab.

Tap the "Voicemail" icon at the bottom of the screen. Your phone will automatically call your voicemail box. Once the call is connected, follow the voicemail prompts. NOTE: If the dialpad isn't on the screen, tap the "Phone" tab at the top of the screen.

To end the call, tap, hold and drag the "Phone" icon from right to left.

To reset your pass code, call your Voice Mailbox and listen to the tutorial. If there are no instructions for resetting the pass code, contact our Customer Care Center at 1-877-430-CELL (2355) to speak to a representative.

What is my Voice Mailbox access number?

If your phone has a Prepaid Menu or is a Nokia 6790 or Nokia E71, follow these steps to Access your Voicemail:

From the main screen, press and hold the number 1.

If your phone model is an Android, follow these steps:

From the main screen, tap the "Phone" tab.

Tap the "Voicemail" icon at the bottom of the screen. Your phone will automatically call your voicemail box.

Enter the PIN you use to check your Voice Mail from your Straight Talk phone. When you have finished entering your PIN, press # (the pound key).

Listen to the instructions. They will tell you how many voicemail messages you have and give you options for checking, deleting, saving or storing them as new messages. Phones may vary, so listen carefully to the options.

Can I turn off the voice mail feature?

The voice mail feature cannot be turned off. If you do not want to use Voice Mail, please do not set it up.

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If your data speed is reduced, the reduced speed may impact the functionality of some data applications, such as streaming audio or video or web browsing. Certain restrictions apply.
Straight Talk reserves the right to terminate your service for unauthorized or abnormal usage. Plan, features, coverage and limitations may vary. Please refer always to the latest
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† Half the Cost Claim: "Half the Cost" is based on a service comparison of the two largest contract carriers' monthly online published prices for comparable individual contract plans and the Straight Talk Wireless 30-Day $45 Unlimited talk, text and first 3GB of high speed data service plan, excluding the cost of the phone, additional fees and limited time promotions. Source: Contract carriers' websites, January 2015.

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