Lister Medical Centre consists of nine doctors in partnership, five practice nurses, four health care
assistants plus office, I.T. and reception staff, providing medical care to over 18,000 people in the south of
Harlow, Essex.

This web site is for their benefit. It aims to provide current practice news and advice. It is also
interactive, so we always appreciate your constructive comments and try to act on
them where possible.

The Friends and Family Test

This is a national initiative allowing you to give your feedback on the service your GP practice provides.

Please complete the Friends and Family Test
online using the three digit code ffl (that's
lower-case eff-eff-ell). You can also complete the survey in other languages online.

Participation is voluntary and your answers are treated in confidence. Your answers will be used to drive improvements in the service that this practice provides to its patients.

Online Services

We have just introduced a new online system to enable you to cancel appointments; book appointments
with your usual GP; or to order your repeat prescription.

Go to this page for details of how to obtain your SystmOnline username and password.

A New Patient Choice –

A new prescription service is now available to patients of Lister Medical Centre. The Lister Prescription Service allows you to order your repeat
prescription without having to visit the surgery or a pharmacy:

Order your repeat prescription medicines either by telephone, website, or mobile app, twenty four hours per day.

If you prefer, you can be reminded when your repeat prescription request is due and confirm what you would like
dispensed.

You will not need to collect your prescription at the surgery or go to a pharmacy.

Your prescription medicine will be delivered to any convenient UK address, free of delivery charge to your door
by Royal Mail.

You can discuss your medication with a pharmacist or ask for advice by phone or email.

This service is an additional choice to, and is independent of, existing local pharmacies. All repeat prescription
services provided by the existing local pharmacies continue to be available for you to use if you prefer.

This particular service is for delivery of your medication only.

The service is not suitable for urgent prescriptions required the same day.

Lister Medical Centre are co-owners of the Lister Prescription
Service* and the service is provided in partnership with Pharmacy2U, the UK’s leading NHS contracted mail
order and internet pharmacy.

If you would like to register for this service please pick up a leaflet from the Practice or register online.

* Lister Medical Centre has a commercial interest in P2ULister
LLP, trading as "Lister Prescription Service" and
therefore cannot make any recommendation to you to use this service in preference to any other pharmacy. The GPs
do not seek to persuade you to use this service and the information above should not be taken as amounting to any
recommendation of this service by the GPs.

Appointment Changes

From the 1st April 2014 Lister Medical Centre will be trialling a new type of appointment system.

The Practice will offer both familiar face to face consultations and also telephone consultations. Having reviewed
our existing appointments and the types of consultations that we traditionally see, we feel that a number of problems
could be equally well managed over the telephone with your doctor.

Our reception team will now be asking you whether your problem is something that you feel could be dealt with over
the phone or whether you need to see a GP in the traditional way. If you feel that it can be managed over the phone, a
telephone consultation will be added to your doctor’s surgery. The GP will then call you back as soon as possible
within a specified time frame.

By using a mixture of traditional consultation and telephone consultations the surgery is significantly increasing
the number of appointments that are available to our patients. This is also beneficial to those working and to those
who find it difficult to attend the surgery. The new telephone consultations can also be pre-booked like a traditional
appointment would be e.g. if you need to speak to your doctor in a week’s time.

It is crucial that we have you’re current contact details and that you will be available on this number for this
system to work well. The Doctors will attempt to ring you twice and will document if they have been unable to get
through on the number you have given us.

This is a brand new experience for the Practice. Please be patient with us as we trial a new system. We would value
your feedback as to the success from a patient perspective, as we would look to make changes based on your comments.

Cancelling an Appointment

If you need to cancel an appointment you can now text your appointment details (i.e. your name, name of
clinician, date and time of appointment) to 07934 252 256 and your appointment will be cancelled for you.

Please note: this number is for SMS text message cancellation of appointments ONLY. No confirmation will be sent.
Please try to give at least 2 hours notice so that we can rebook the appointment.

Or you can cancel your appointment on-line. Please go to this page for details of how
to obtain your SystmOnline username and password.

Changes to the way you collect your prescription

The NHS is introducing the Electronic Prescription Service. This could make collecting prescriptions easier and
more convenient for you.

This service gives you the option to ‘nominate’ the place you choose to get your medication from so that they
can receive your prescriptions electronically. This could save you a trip to your GP practice just to collect a
prescription — particularly if you have regular prescriptions.

Lister Medical Centre will start using the Electronic Prescription Service on 18th March 2014.

Patient Reference Group

Summary Care Records

The NHS in England is introducing the Summary Care Record, which will be used in emergency care.

To ensure those caring for you have enough information to treat you safely, the record will contain information
about any medicines you are taking, allergies you suffer from and any bad reactions to medicines you have had.

For more information about your Summary Care Record please click here.

Care.Data

You should have recently received a leaflet regarding the sharing of your personal data. Further details are
available from NHS England at www.nhs.uk/caredata and the Health and Social
Care Information Centre also has a page describing how it handles your confidential medical information at www.hscic.gov.uk/patientconf

Although GP practices cannot object to this information leaving the practice, individual patients can instruct their
practice to prohibit the transfer of their data, i.e. you have the right to opt-out.

If you do nothing, i.e. you do not opt out, then your medical information will be extracted and
uploaded to the HSCIC.

Once uploaded, you will not be able to get this data deleted by the HSCIC. So if you want to opt out, you
need to act now.

To opt out, simply complete the form on page 2 of this leaflet, cut it
out and post it or drop it in to the Practice, marked for the attention of your GP. If you wish to opt out your
children or other members of your family for whom you are responsible, please use additional copies of the form.

This is not the Summary Care Record. The two databases are very different. Opting out of one database does not
mean that you have automatically opted out of the other.

Bogus NHS Callers

Please be aware of bogus callers falsely claiming to work for the NHS who are phoning patients and questioning them
on their medical conditions. These bogus callers are then trying to promote medicinal products for various
conditions and claiming they can only be purchased through them. Staff employed by NHS West Essex are NOT
calling patients trying to sell any products.

Essex is it time to ‘Rethink Your Drink’?

People in Essex are being urged to ‘Rethink Your Drink’. For many people, drinking alcohol is part of life,
however regular ‘social drinking’ could be putting their health at risk. The Essex Drug and Alcohol Partnership
(EDAP) have launched the ‘Rethink Your Drink’ campaign which is encouraging people across the County to take stock
of how much they are drinking by completing an scratch card to find out their alcohol rating. An interactive online
version is available so if you like a drink click
here to play our 'Rethink Your Drink' game to find out your alcohol rating.

Measles

Measles is a highly infectious and dangerous illness which is most common in children aged between one and four
years of age who have not been fully immunised. The first dose is normally given before a child is 14 months
and the second dose before they go to school.

There has been a recent rise in cases of Measles and the Department of Health has recommended that all children be
immunised (up to the age of 18 years, or older if going to higher education). We urge you to take this
opportunity to get your children vaccinated. Please telephone the Practice to arrange a suitable appointment with a
nurse.

Should you require any further information, please do not hesitate to discuss it with your Health Visitor or
Practice Nurse.

Self Check-In Screens

There are two computers installed in our waiting room which enable patients to book themselves in without having to
queue at the desk. Just use the touch sensitive screens to enter the requested information so that the system can
book you in. If you have any difficulties then please go to the desk for assistance.

One screen is located just inside the main door beneath the call display; the other is to the left of the reception
desk.

Please use the hand-gel BEFORE and AFTER touching the screens.

Internet Problems ?

Some of you are getting error reports when attempting to access pages within this web-site. Before reporting these
errors can you please ensure that you have "refreshed" your device's internal cache with the latest version
of each page. Internet Explorer is the only browser with which the site has been tested.

Choose and Book

Click here
to book your appointment. You will require your 12-digit Unique Booking Reference Number (UBRN) and your password.