DELIVERY INFO

Goods delivered to some destinations, primarily out with the EU may be subject to taxes, fees, or other additional charges laid out by local legislation. Any additional charges on a parcel must be paid by the recipient and are not the responsibility of Prime Products. Unfortunately we have no control over these charges and cannot predict what they may be. We recommend you contact your local customs office for additional information prior to ordering.

Delivery and opening hours:

Items which are in stock will be dispatched the next working day of order, if ordered before 4.30pm (Monday-Thursday) and delivery times (for Greece only) will be around 1-3 working days

Although we carry an extensive stock, there may be some items which are unavailable due to quantities or otherwise. In this case we will inform you of the status of your order. We do not dispatch orders on Saturday, Sunday or on National holidays.

GREECE

Delivery is for all orders within GREECE (according to package weight - you can view the estimated cost at shopping cart page).

Weight (kg)

Delivery cost (€)VAT inclusive (24%)

0-2

7

2-5

14

5-7

18

7-10

38

* For packages weighing more than 10 kg, we will contact you directly to discuss.

You will normally receive your goods within 1-2 working days. Please note that not all items are stock items, which may incur a slightly longer lead time. For restricted areas, there might be a slight delay of 1-2 days. Orders to GREECE are delivered Monday to Friday excluding weekends and National holidays. All orders are delivered by DHL courier.

EU

Delivery costs are based on maximum weight of 10 kg. You may incur an additional delivery charge if your order exceeds these limits. In the event of this happening, we will contact you directly to discuss.

European deliveries are made by DHL and will arrive between 9.00 am and 5.00 pm Monday to Friday. You will normally receive your order within 7 working days for economy delivery and within 1-2 working days for express delivery, excluding weekends and public holidays. Please note that not all items are stock items which may result in a slightly longer delivery time.

Delivery costs are based on a maximum weight of 10 kg. You may incur an additional delivery charge if your order exceeds these limits. In the event of this happening, we will contact you directly to discuss.

Restrictions may apply on delivery based on the items’ nature and level of hazard. In this case, we will contact you for further information.

If your country is not listed above and you wish to enquire about delivery costs and times, please contact us for additional information.

Deliveries are made by DHL and will arrive between 9.00 am and 5.00 pm Monday to Friday. You will normally receive your order within 1-4 working days, excluding weekends and public holidays. For restricted areas, there might be a slight delay of 3-5 days. Please note that not all items are stock items which may result in a slightly longer delivery time.

Delivery costs are based on a maximum weight of 10 kg. You may incur an additional delivery charge if your order exceeds these limits. In the event of this happening, we will contact you directly to discuss.

Restrictions may apply on delivery based on the items’ nature and level of hazard. In this case, we will contact you for further information.

ORDER CANCELLATION AND GOODS RETURN

Should you wish to cancel an order or return unwanted goods please follow the procedures detailed below to help us ensure cancellations/returns are processed as quickly and efficiently as possible.

We reserve the right to refuse the return of goods which were originally shipped to any customer against a bespoke specification provided by the customer or against a standard sales orders.

Cancelling an order before dispatch

Simply log on to your customer account, note the order ID number and email the full cancellation details to info@primeltd.com or contact us on +302104819800. Assuming the order has not been dispatched we will cancel.

Cancelling an order after dispatch

You have the right to cancel the purchase of goods without having to give a reason at any time within 2 working days, beginning the day after you take delivery of your order.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them.

You must send the goods back to us in their original condition to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the purchase.

The goods must be returned within seven to fifteen (7-15) working days. Prime Products will not accept any returned goods after fifteen (15) days.

Upon receipt of returned items in satisfactory condition we will arrange a full credit by the same method used to pay for the goods originally. Any credit due will be processed within a maximum of 30 days.

Faulty, damaged or incorrectly supplied goods

If upon receipt of goods you find them to be faulty, damaged or if you have been incorrectly supplied an item, you should notify us within 48 hours by contacting +302104819800 or info@primeltd.com and quoting your order ID number and contact details.

Prime Products will arrange uplift of any damaged or wrongly received goods and if on inspection of goods we also find them to be damaged, faulty or incorrectly supplied, we will offer replacement goods or provide a full refund.

We recommend you inspect all goods prior to signing for and accepting delivery. If there is any visible damage to the outer packaging, ensure goods are signed for as damaged. In instances where it isn’t possible to sign for goods as damaged, these should be signed for as unexamined.

Damage to Goods in Transit

Goods shall be checked, inspected and accepted by the customer promptly on delivery and the delivery note signed. Claims for damage in transit of the goods will only be considered if the carriers and Prime Products Distribution S. Ltd receive written notification of such damage within two(2) working days of delivery. Where the customer has been told of the date of consignment of the goods you must notify us if you have not received such delivery within twenty one (21) days of the date of consignment.

Note: If your goods happen to develop a fault out with the standard returns period but within supplied warranty period or if you require any additional assistance, please contact us on +302104819800 or email info@primeltd.com.

IMPORTANT INFORMATION

All postage, handling, customs and duty charges for all returned goods are the responsibility of the customer. We recommend using a fully traceable, insured service as goods are your responsibility while in transit.