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Please consider the following suggestions before deciding to contact us:

For technical issues with games, please try the basic troubleshooting guide for your operating system, or check the game-specific forum for more information about your problem.

If you've paid for an order, but haven't received your game(s) yet, please wait up to 2 hours. There may have been some connection issue, but our payment system is capable of re-checking most pending transactions that weren't processed immediately.

If you're unable to pay, try using a different payment method. Sending money to a PayPal account before making a PayPal purchase is almost guaranteed to solve all payment problems.

This kind of issue can occur when Windows, or some security software, takes a long time to scan a large executable before launching it.

Ideally, you should make sure that User Account Control is disabled in your operating system. To do this, go to Start -> Control Panel -> User Accounts and Family Safety -> User Accounts -> Change User Account Control settings. Move the slider to the lowest position ("Never notify") and click OK.

At the very least, launch the installer by right-clicking its shortcut and selecting "Run as Administrator". You should keep in mind, though that UAC can cause problems in a lot of applications, especially games, and therefore disabling it is preferable for most users in the long term.

If this doesn't help as well, you should also disable your anti-virus, anti-malware and, if necessary, your firewall software for the duration of the installation, to make sure that it doesn't interfere with the installer.To make sure that your computer does not become compromised because of the disabled security software (especially the firewall), please disconnect your Internet connection until you re-enable the security software.

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