Work with views

Choose to see only the data and dates that you need in a view. Choose to show only the data for a group of users or queues. Save your current view and settings to return quickly to that data. Choose a dynamic date range when you save to access today’s, yesterday’s, last week’s, or last month’s data relative to the day you access the view. Download the data for more analysis or to share with others. Activate agents in queues so that agents work the queues where you need them. Change an agent’s status from the Queues Activity Detail view.

Dashboards

Monitor the real-time activity for the contact center, including service level, ASA, and the number of customers interacting and waiting. View assigned and completed interactions. Monitor evaluation and calibration activity for the contact center.

PureCloud℠ by Genesys is a cloud collaboration, communications, and customer engagement platform that takes full advantage of the distributed nature of the cloud. PureCloud provides rapid deployment, industry-leading reliability, and unlimited scalability, to connect customers and employees in new, more efficient ways.