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Archive | January, 2013

People often ask us why they should choose us as a hosting company. Hosting is hosting, right ? Wrong. Hosting and domain name services are critical to the availability of your website. If something impacts either of these, your website will not be available for people to visit. With business relying more and more on […]

Back in September a number of domain name industry leaders, including ourselves, wrote to ICANN to express our deep felt concerns about some companies declared plans for generic domain name extensions. We have sent ICANN another letter this week, which is included below and are also distributing a press release about it today. Here’s the […]

Tomorrow morning I’m heading off to Amsterdam. I wish it was just to enjoy the city, to soak a bit of culture and to hangout with friends, but it’s for work. ICANN is convening a regional meeting in the Dutch capital for registrars (companies like us), registries (think Neusta, Afilias or Verisign) and prospective domain […]

As of this morning our new customer service centre is up and running. If you want to get to the FAQ / Knowledge-base directly then you need to go here. If you’re prefer to discuss issues or share ideas then the new “forum” / “discussion board” is here. As we’ve mentioned previously, you can now […]

Our teams are working hard today behind the scenes to make the final preparations for tomorrow’s “big switch”. They’ve imported or re-created (and updated) hundreds of FAQ articles and wiki entries. We’ve setup staff members with their logins .. and we’re enabling not only “single sign on” for Blacknight account holders, but we should be […]

As Tara mentioned the other day, we’re relaunching our helpdesk under a new guise on Tuesday. So say “farewell” to our “support desk” and “say hello to my little friend” .. Ok, maybe not…. We are, however, relaunching our customer service centre so that it becomes a “one stop shop” for all your customer service […]

What’s going on? Customer service and the customer experience are crucial for any online company and here at Blacknight things are no different. One of the areas that we know needed improvement was in relation to our customer service websites and portals. There were several of them and they probably caused a lot of confusion. […]

We sponsor a select number of events, causes and groups every year (before someone decides to flood my inbox asking for sponsorship!). How do we select them? There aren’t any “set” criteria – the basic criterion is that they have to pass our “sniff” test. Either we think the event is “cool” or “interesting” or […]

We know how important mobile is these days. It’s impossible to ignore. Checking the stats on the last email newsletter we sent out it’s clear that a lot of you use your mobile phones for email! (Ok, we do too, so it didn’t surprise us, honest!) If you want to all sorts of cool features […]

At the moment we’re focussing our marketing spend on “digital”. We run Facebook ads, Google Ads and are running a number of marketing promotions via social media and this blog. But we still like print. It has a different reach. A different audience. A different “life span”. But our print ad imagery is quite different […]

If you’re a private individual and are using your domain name for your private personal use (ie. not for any form of business or commercial purpose) then you might like a bit of privacy. We get that. That’s why we launched our whois privacy service last year so that you can get a bit more […]