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E.TTS

Equinox Total Technical Support

Reactive & Proactive Methodology

As the time-tested adage goes, “Prevention is better than cure.” Engineers and ICT providers generally work on finding a solution for the failure upon its occurrence. The break/fix model is the most common method adopted throughout Egypt and the Middle East, despite the fact that it has proven to be time consuming and money wasting; and in some incidents, results in grave consequences with priceless data losses if the problem is not addressed properly or on-time.

Equinox offers an efficient and successful alternative to the commonly used but low-performing break/fix model. E.TTS, the Total Technical Support solution from Equinox, presents you with a mix of proactive and reactive methods to ensure meticulous and all-encompassing preparation for any potential technical issues. This solution model is the best way to resolve difficult network issues effectively, while still enhancing the system’s overall performance.

E.TTS grants your business the opportunity to enjoy a whole new dimension of technical support, managing to quickly identify and resolve potential incidents before they escalate into major network issues. Through E.TTS, you will accomplish network efficiency, OPEX reduction, minimum system downtime, and accelerated hardware recovery.

Call Center

E.TTS call handling: Prompt, well-informed response

Call dispatch;

24×7 accessibility

Case status updates

Why E.TTS?

Cost Effective Resolutions in No Time

Adopting a proactive approach, instead of the traditional reactive one, renders us capable of picking up the small issues before they turn into major problems, saving both time and money in the support process.

Always Available

Our support team is always on alert monitoring your network or systems closely. Our support team is always on alert, monitoring your network or systems closely. Whenever needed, our highly qualified calibers solve technical problems with optimum speed and security.

A Systematic Workflow

For E.TTS, we appoint a program manager who is entitled to communicate directly with the client. He provides detailed case analysis along with up-to-date status and notification of Severity-1 incidents. He is also in charge of delivering a quarterly business review report to the client highlighting the current state of the process as a whole. Program management guarantees smooth workflow, efficiency of implementation, mutual understanding, and client satisfaction.