"Appalled and Disgusted with the lack of..."

Waiting time was very minimal and triage staff and doctor were marvellous shame the same can't be said for the reception staff one in particular who made my daughter wait whilst she finished her personal conversation and then spoke to her with an arrogant unhelpful undermining attitude, and to top it all we had to wait in an area with dirty chairs one in particular was fully covered with dry blood i informed the receptionist, another receptionist eventually arrived who might i add was lovely and cleaned the blood stained chair. I would visit the hospital again based on the waiting time and triage/doctors but first impressions last by the way you are greeted and for that reason I would only attend if it was necessary some of your reception/booking in staff need diversity and people skills as I don't appreciate my daughter being told how to speak more slowly our cultural background is well noted for the speed in which we speak. And also the same sex accommodation does not apply to my daughter.

Responses

Thank you for providing feedback on your Daughters recent visit to the Accident and Emergency Department at Darlington Memorial Hopsital. I am very sorry to hear that you were unhappy with your experience on this occasion. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX