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Intelligent WiFi technology

Our Intelligent WiFi technology adapts to your home to deliver our most reliable WiFi performance. Thanks to new Intelligent WiFi technology in our mighty Hub 3, you can now create a smart WiFi network that continually optimises itself.

It automatically selects the best connection for your device, based on the distance from your Hub. The smart system regularly checks if your WiFi is congested and switches to the quietest channel for even faster speeds, sharing it evenly around your home.

Your Hub will automatically install the Intelligent WiFi software, so there’s no need to do any updates, resets or technical mumbo jumbo to get it to work. How intelligent is that!

The technical stuff

Keeping your gadgets out of WiFi traffic

Your Hub talks to your connected gadgets on invisible channels. When more devices use the same channels, you can run into interference – a bit like traffic jams on a motorway – slowing your WiFi. Our Intelligent WiFi technology keeps an eye on WiFi traffic in your home and automatically switches your gadgets over to the quietest channel available. Smart stuff.

The best connection, when you need it

Your gadgets connect using two frequencies, depending on how far away you are from a Hub or Booster. The 2.4GHz frequency typically has the longest range while the 5GHz frequency covers short distances faster. Our Intelligent WiFi technology helps to make sure your gadgets connect to the best frequency.

WiFi shared fairly

Our Intelligent WiFi technology shares out WiFi so each of your devices get the WiFi they need. This means your newest, fastest gadgets won’t be held back.

Want to find out more about our Intelligent WiFi? Check out our other handy Help pages:

Virgin Media Connect app

Get the most out of our Intelligent WiFi technology with the Virgin Media Connect app.

Download and set up the Virgin Media Connect app on your compatible iOS or Android device. When you link it with our Hub 3, it’ll help you set up your home WiFi, then check WiFi signal from room to room.

Download the Virgin Media Connect app

The app will scan for blackspots in hard-to-reach rooms, and allow you to order WiFi Boosters to help solve any WiFi dead zones (at no extra monthly cost for Virgin Fibre customers with Matrix TV. A charge will be applied for customers without Matrix TV).

You can also use the app to see how many devices are connected to your WiFi, and even pause the internet to some devices (handy if it’s gone past the kids’ bedtime). On top of this, you can use it to connect to over 3.5 million WiFi hotspots in the UK, with Virgin Media WiFi. Want to find out more about the Connect app? Take a look at our other handy Help pages:

Intelligent WiFi Boosters

An intelligent WiFi Booster can help you tackle a WiFi blackspot, to help you enjoy WiFi in more places around your home. It uses your home’s electrical wiring to boost WiFi signal in the room where you’ve plugged it in. Magic.

And these shiny new things are not just for shiny new customers. If your Connect app home scan shows you have a WiFi blackspot, and you’re a Virgin Fibre customer with Maxit TV, you can get an intelligent WiFi Booster to use at no extra cost. WiFi Boosters cost £3 extra a month for our other broadband customers who need one.

Want to find out more about our Boosters? Take a look at our other handy Help pages:

Our Intelligent WiFi technology is installed on our Hub 3. It’s a system that adapts to exactly what’s happening in your home to help deliver the most reliable WiFi signal from our Hub 3 to your devices. It regularly checks to see if your WiFi is congested and switches your devices to the quietest channel for superfast speeds. It also shares WiFi fairly between your devices, so data-hungry gadgets like smart TVs and games consoles don’t hog all the bandwidth.

Better still, you can take control of your WiFi with the clever Virgin Media Connect app. It’ll help you set up our services, scan your home to check signal strength and tackle common WiFi hiccups. Plus, you can see how many devices are connected to your Hub and pause the internet to some of them. All this creates a smarter WiFi network.

What does the Virgin Media Connect app do? What does the Virgin Media Connect app do?

Download and set up the Virgin Media Connect app on your compatible iOS or Android device. It’ll help you set up your home WiFi, then check your WiFi signal from room to room.

Simply tap ‘Start the scan’ and let the app take over to work out if something’s getting in the way of your WiFi. If the scan finds a WiFi blackspot in a hard-to-reach room, you can order an intelligent WiFi Booster to tackle it (at no extra monthly cost for Virgin Fibre customers with Full House TV) right through the app.

You can also use the Connect app to see how many devices are connected to your WiFi, and even pause the internet to some devices (handy if it’s gone past the little ones’ bedtime).

On top of this, you can use it to connect to over 3.5 million Virgin Media WiFi hotspots across the UK.

If you find a WiFi blackspot in a hard-to-reach room with the Virgin Media Connect app, you can order an intelligent WiFi Booster to tackle it (at no extra monthly cost for Virgin Fibre customers with Full House TV) straight through the app.

The Booster will use your home’s electrical wiring to boost WiFi signal in the room where you’ve plugged it in, so you can enjoy WiFi in more places around your home. Magic.

What can I do on the Virgin Media Connect app if I’m a Virgin Fibre customer? What can I do on the Virgin Media Connect app if I’m a Virgin Fibre customer?

The Virgin Media Connect app links to our Hub 3, and tests your WiFi performance to check how it’s working from room to room. Simply tap ‘Start the scan’ and let the app work out if something is getting in the way of your WiFi. If the scan finds a blackspot, you can instantly order a WiFi Booster (at no extra monthly cost for Virgin Fibre customers with Full House TV).

Take control of your WiFi with the tap of the app, reboot the Hub from the comfort of your sofa, pause WiFi to certain devices and tackle common home WiFi connection problems.

Plus, it’ll connect you to free Virgin Media WiFi at over 3.5 million hotspots around the UK, saving your mobile data. You can also stay connected abroad with over 20 million hotspots across the world – and the number’s growing all the time!

What can I do on the Virgin Media Connect app if I’m a Virgin Mobile customer? What can I do on the Virgin Media Connect app if I’m a Virgin Mobile customer?

Download and set up the Virgin Media Connect app once and your device will automatically connect to free Virgin Media WiFi at over 3.5 million hotspots around the UK, so there’s no need to log in each time. Plus, it’ll help you stay connected abroad with over 20 million WiFi hotspots across the world – and the number’s growing all the time! This means you get to save your mobile data for when you really need it.

You can also use the Connect app to check your allowances to see exactly what you’re using.

How do I set up the Virgin Media Connect app if I’m a Virgin Fibre and Virgin Mobile customer? How do I set up the Virgin Media Connect app if I’m a Virgin Fibre and Virgin Mobile customer?

If you’re using the Connect app on a device with a Virgin Mobile SIM card, the app will authenticate you using your SIM card details and automatically sign you in as a Virgin Mobile customer.

If you’re also a Virgin Fibre customer, lucky you! You’ll be able to enjoy the full features of the Connect app. As soon as you access the Broadband tab in the app, you’ll be asked to sign in using your Virgin Media account details for your Virgin Fibre service. You’ll then be signed in as a dual Virgin Mobile and Virgin Fibre customer.

How can I test and optimise my WiFi network? How can I test and optimise my WiFi network?

The Virgin Media Connect app helps you optimise your home WiFi in just a few clicks. Head to the Broadband tab of the app, click on 'Scan for WiFi blackspots' and follow the on-screen instructions. If it finds any issues, the app will give you advice on the next steps to help optimise your WiFi.

Once the initial scan is complete you’ll be shown a map of scanned locations. You’ll then be able to scan new locations around your home by clicking on the 'Add a new location' icon, or to re-scan any locations.