The CRTC has created a Wireless Code that applies to all wireless service providers in Canada. The Wireless Code Checklist helps you understand what your rights are under the Wireless Code. If you have a complaint and are unable to reach a satisfactory resolution with TELUS, the Commissioner for Complaints for Telecommunications Services (CCTS) may be able to assist you: www.ccts-cprst.ca or 1-888-221-1687.

Will my account balance expire?

If you are without a base plan for 90 days, your account will be deactivated and you’ll lose your phone number and any balance remaining on your account balance, including add-ons. Your 30-day base plans expire and are set to automatically renew every 30 days, base plans can only be renewed when there are sufficient balance in the account.