Hi Everyone, sorry to say that Steph (my daugher, whose does all the mail order side) has been admitted to hospital again today - she suffers from Type 1 Diabetes and has not been well.

We are hoping she will be out again in the next few days, but please be aware that some delay's to online orders are likely, apologies for this in advance. Most orders are already up to date, but please bear in mind if placing a new order that it may be a number of days until we are able to get back to you on our normal @sales email.

We think we are pretty much up to date on orders already paid for - but if you have an urgent query on an order already paid for you have not yet received, then email me on paul.norman@racingvincent.co.uk, but please bear in mind I am also away working in my day job - so may not be able to answer immediately.

20/1/17: We have re-opened for the New Year, but may only be open for limited periods of time each month – dependent on the level of orders we receive, as myself and our staff are only able to do this Norton Parts business part time.

Steve who has managed the online catalog and all orders for the last two years left at Xmas.

My daughter Stephanie has kindly stepped in to run the office for the moment, part time – so you should see her reply to most emails. She is very friendly and efficient – but is not a motorcycle person – so please bear this in mind when emailing on our Sales email, I am hoping she will get to enjoy the business and talking to you all!, thank you.

Please read the notes below, particularly regarding where to send differing email requests - this is really important, as if not sent to right address they will not get replied to

Best wishes,

Paul Norman, January 2017

If we are closed: the ‘Items’ button on the left of the screen will not be present - to prevent items being ordered. If this is the case – please read the note below for opening times. It means we are dealing with a backlog, of orders and will take your email address and email you so you know when the catalog is back up – to ensure you are prioritised as the next person in the queue.

Here is our latest Newsletter, summarising 2016 and an update on on latest news: Newsletter26

Please Read our Terms and Conditions before placing any order

It is very important you do this and fully understand them to avoid any disappointment:

But please remember – as well as this business, I work in a full time day job and only have very limited time available left for answering your queries. Therefore, I can only answer these queries as I have time available (and as I work very long hours in the day job, I am unable to take phone calls, sorry). If I have not replied back in two weeks, do not take offence – just try again!

Please do not send technical queries to any of the other email addresses – they will be ignored without exception.

Sorry – but we are only open part time, and already at capacity just dealing with customer’s existing orders on the ‘Sales’ email – therefore anything else sent to that email address will be deleted, I hope those of you that have already placed orders will understand the reason for this - we want to ensure we can prioritise what time we have to completing your orders