Configure Cisco Unified Application user

An Application User must be created and configured inside of the Cisco Unified CM Administration tool to allow Chronicall to connect to the system. Chronicall also requires user access to the administrative XML (AXL) API to query for users, groups, voice-mail information, call park timeouts, and to automatically configure devices to be monitored (if requested within Chronicall). To create an application user:

Sign in as an with administrator rights to Cisco Unified CM Administration.

Select User Management > Application User.

Select Add New

Enter a User ID and Password for Chronicall to use in the Application User Information.

In the Permissions Information section click the Add to User Group button.