Help Center

Frequently Asked Questions

We use only the highest quality food-grade 18/8 stainless steel metals. The bottle retains no odor, and come with our innovative EasyTwist™ lid so you don’t have to turn the lid more than once to get to your water. We also use an extra dose of joy. So, every time you drink out of your GiveMeTap bottle, you get a little happier!

Every bottle comes in a sustainable gift box. Inside each box, there is information about the impact your GiveMeTap bottle has. If you would like to reduce your paper waste and don't want the gift box, don't worry! We can get rid of the box and send your GiveMeTap bottle with a small swing-tag that has that same information

Our bottles are thoughtfully designed in California and responsibly made in China. We do our logo/design printing in either California, USA or London, UK depending on where an order is to be delivered.

Our matte bottles are hand-wash recommended only. Running any of the GiveMeTap matte collection bottles in a dishwasher will cause paint to chip.

Cleaning recommendations: Our bottles are simply cleaned with a mixture of hot water and soap. Alternatively, you can use effervescent tablets, especially for those hard to reach places. To keep your bottle as fresh as you got it, we suggest rinsing your bottle after every use and to always dry and store your GiveMeTap bottle with the top off.

Storing: After washing your GiveMeTap bottle, we recommend air drying it upside down and storing it with the lid off.

Yes GiveMeTap bottles help you reduce plastic waste. Just check out some of our case studies to see all the different ways GiveMeTap bottles have made a difference to both large and small-sized offices.

Once your order and design is confirmed we
typically take 2 weeks to ship. For orders over 1000 bottles, we usually
require 8 weeks to produce and ship the bottles to you. If you have a rush
order please get in touch with us.

Using our bottles in place of plastic cups
has a ‘carbon payback’ of 14 weeks, or 28 weeks in the likely scenario that
plastic cup use is halved. Helping staff reduce plastic waste improves wider
engagement in the sustainability agenda.

Reduce colours: for PAD printing, the
pricing increases for each additional colour you have in your design. if you
can consolidate colors in your artwork and creatively use the color of the
shirt in your design, you will reduce costs

- Increase Quantity : We have are
volume discounts at standard quantities (50, 100, 250, 500+) so you may be able
to get into a lower price tier just by adding a few more items.

Every bottle that is purchased, we take 20%
of that and add it to a donation fund. When this fund reaches $6000 we contract
local workers to begin the drilling of a water borehole. Each water pump we
install on average provides 850 people with clean drinking water.

GiveMeTap was founded in 2011 by Edwin Broni-Mensah while at university. With turning 25 years old on Edwin's mind he set out on a quest to get a six-pack because he believed that if he didn't get abs by 25 he'd never have them! To achieve his goal, drinking 5 liters of water a day was a requirement; however, finding places water refill his bottle was difficult. He was frustrated with the constant rejection from local cafes who would repeatedly say "buy bottled water instead". To him that was both expensive and wasteful. Combining that with stories of his father growing up with little to no access to clean water set Edwin on a mission.

GiveMeTap was launched with a simple idea: Every bottle purchased gives you free water refills from a network of local shops, and provides 5 years of clean drinking water to a person in Africa. Water for you. Water for everyone. To learn more about our model, visit our About Us overview.

GiveMeTap is a for-profit company with giving at its core. Giving is in our name, and is not simply us doing CSR. The company was started with giving back our core focus and is why we decided to work directly with NGO's on the ground to truly connect with the communities and issues they were facing. We didn't want to just give to large charity and let them decide how to use the funds.

With our Water for You. Water for Everyone mission, GiveMeTap sets out to provide great value for our customers and transform them into benefactors. This allows us to sustainably grow our giving efforts rather than depending on fundraising for support.

We want to create such major impact that we can put ourselves out of business because the water crisis has been solved. On top of growing our business, it’s incredibly important for us to show others that business is a force for good and to inspire a new generation of social enterprises to grow and become the largest companies in the world.

As soon as your order ships, we'll send you
an email with the shipping and tracking information. Using the link we provide
in the email, you can track your on its journey from our warehouse to your
destination. If you still have questions, feel free to contact us.

Our shipping prices are dependent on the products in your order, the shipping method you choose and your location. We use Royal Mail to make UK deliveries and USPS for USA deliveries, for orders under 25 bottles. For orders over 25 we use DPD in the UK and UPS in the USA.

It's simple. If you have purchased or received a product directly from www.givemetap.com and would like to return it, a refund can be issued within 60 days of purchase. Returned items must be in perfect and unused condition. To initiate a return, please send your bottle, in the original packaging, to us at:

We accept returns within the timeframe noted in our Return Policy. This timeline allows us to evaluate how many bottles are final sales and can therefore be counted toward our Giving program. Once water access has been provided to a person we will never take away that access.

We stand behind our products and service,
so if you have any problems due to defects in the product please contact us and
we will fix it for you. In instances where we were not provided with a Pantone
colour and had to make our best guess we can not fix this.

Because all custom GiveMeTap orders are
made uniquely for you or your company, they are not eligible for returns.
Additionally, colors may vary slightly from your screen to real-life and from
material to material.

We offer dropshipping only for custom co-branded bottle orders. Simply
place your order and we will store you bottles at our warehouse. Once you have
some orders, let us know and we will get the bottles sent to your customers. We
will charge you for the shipping and a $3.50 handling fee per order.