FAQs - Getting Started: Registering & Selling

Why should I sell on HCX?

If you are a hospitality product or service supplier, HCX Global is the platform to be on, to grow your business and reach out to the entire Indian Hospitality industry. Being a vendor-partner of HCX gives you access to institutional purchase decision makers in HoReCa industry.

Who can sell on HCX?

Any bonafide entity providing hospitality products or services is welcome to become a HCX Vendor-Partner.

Does enlisting my business on HCX cost me anything?

For certain categories like Services, directory listing is a paid service. However, we have certain free slots for unpaid listings as well.

Will I get charged for listing products on HCX?

Once registered as a business, listing of any number of products on HCX Global is absolutely free. HCX does not charge anything for listing your catalogue online. You only pay a small commission for what you sell.

I do not have a GST / TIN/VAT, can I still register as a seller with only PAN?

Yes, you. However, it is necessary for certain product categories to have all the required documents, including GST registration. It increases your credibility as a valid business entity.

HCX recommends GST registration.

What happens post registration on HCX Global?

Once you’ve registered and your account is verified by our procurement specialists, you’ll automatically get a microsite dedicated to you. For example. If your company name is ABC Corporation, you will get a microsite dedicated to your company - www.abc.hcx.global

Post-registration you can upload your products. Our Vendor-Partner Support Team will be more than happy to assist you with detailed procedures on how to use the website.

How do I sell on HCX?

To sell on HCX:

Register yourself at www.hcx.global

List your products under specific product categories.

Check for all the details once you’ve uploaded the product

Once an order is received, delivery instructions will be provided

Once an order is successfully delivered (& installed, if needed), HCX will settle your payment within 14-21 business days.

Can I offer both products and services on HCX?

Yes, you can.

When can I start selling?

After all the required documents have been verified and your seller profile is complete, you can start listing your products and start selling.

How many listings are required to start selling?

You are required to have a minimum of 1 listing ( unique product) to start selling on HCX.

Who takes care of the delivery of my products?

HCX is designed to minimally interfere in your business. HCX will provide you guidelines for logistics. Once you receive an order it will be your responsibility to deliver the product (& install it if required), unless otherwise specified so by the HCX Customer-Management Team.

Do I need to courier my products to HCX?

No. In most cases you will manage the logistics - unless otherwise specified - as per instructions provided. HCX does not interfere with the current way of doing business. It just attempts to enhance the customer experience.

How and when will I get paid?

The payment will be made directly to your bank account through NEFT transactions within 7-21 business days of dispatching an order. The actual payment period may vary on certain categories of products.

FAQs - Pricing and Payments

Who decides the price of the product?

As a seller, you will set the price of your products.

What are the fees charged?

Once an order is successfully delivered, the following deductions are made from the order item value:

HCX Marketplace commission: A pre-decided percentage of the item price paid by the customer; the marketplace commission percentage differs across product categories and sub-categories.

Fixed Closing Fee:

No closing fee for products with item price less than Rs 250

Closing fee of Rs 5 for products for price ranging from Rs 250 to Rs 500

Closing fee of Rs 10 for products above Rs 500

Shipping fee (calculated on the basis of the product weight and shipping location) - Only if the shipping is handled by HCX, else no shipping fee is levied

GST (applicable on all of the above components)

What is HCX Marketplace Commission and how much commission is charged?

HCX Marketplace Commission is a certain percentage of the selling price of your product. It differs across categories and sub-categories.

Here’s an easy example, which illustrates a sample the above calculation:

Item

Amount (Rs.)

Selling Price (decided by you)

1000

Selling Commission (varies across products) (assuming 5%)

50

Shipping Fee (Local) - Managed by Vendor-Partner

0

Fixed closing Fee

10

Total Marketplace Fee

60

Goods & Services Tax (12% of Marketplace Fee)

7.20

Total deductions

67.20

Settlement Value (Amount credited to you)

932.80

How and when do I get paid?

All payments are made through NEFT transactions (online banking). The payment is made directly to your bank account within 7-21 business days of dispatching an order. The actual payment period depends on how long you have been selling on HCX, your customer ratings and number of orders fulfilled.

FAQs - Listings and Catalog

What is listing?

Listing a product refers to filling out all the necessary information and adding images of the product so that a customer can make an informed buying decision.

How many products do I need to list to start selling?

You are required to have a minimum of 1 listing to start selling on HCX.Global.

How do I list my products on HCX?

We give you a step-by-step process of how to list your products on our website. It is important to choose the most suitable category to list your product as it will help customers find your products faster. Based on the category you choose, you'll be asked to include product details such as size, model, color, etc.

Our Vendor-Partner Support Team would be happy to guide you with the product listing process.

Can I get help for development of catalog (product images, description, etc.)?

Yes, we are happy to help you at every stage while doing business with us. We will guide you with the cataloging process. Our Vendor-Partner Support Team can connect you to our cataloging partners for attractive images and crisp content developed at unbeatable prices.

How do I price my products?

When pricing products on HCX, please account for the applicable Marketplace Fee and include a suitable margin to arrive at the Selling Price. But keep in mind the competition, and promotional pricing to attract attention of the purchase managers.

FAQs - Order Management and Shipping

Who takes care of the delivery of my products?

HCX is designed to minimally interfere in your business. HCX will provide you guidelines for logistics. Once you receive an order it will be your responsibility to deliver the product (& install it if required), unless otherwise specified so by the HCX Customer-Management Team.

What should I do if my area is not serviceable by HCX?

During registering, save the details of your pin code and click on the Continue button. You will be notified via e-mail when your pin code becomes serviceable.

How do I manage my orders on HCX?

Through our seller dashboard, we make it really easy for you to manage your orders. Whenever a customer places an order, we send you an e-mail alert. You need to pack the order and keep it ready for dispatch within the time frame provided by you and inform us through the seller portal. This will alert our logistics partner to pick up the product from you.

Does HCX provide packaging material?

We have a strong network of best packaging material providers in the industry. We can connect you with them to get good quality packaging material which impresses the customers and ensures your products remain undamaged

FAQs - Returns and Seller Protection

What protection does HCX offer in case of lost/damaged goods and fraudulent customer claims?

HCX has a strong Seller Protection Plan to protect our sellers against fraud. You can request for SPF claim through the seller dashboard. When the buyer or logistics partner is at fault, you will receive due compensation.

Would I get compensation if the customer has returned damaged products?

Yes, you can raise a claim through Seller Protection Plan. Depending on the case and category, you will be given a refund provided you have adequate proof that you shipped an authentic/undamaged product. This will help us close the dispute in your favour.

Would I get compensation if the customer has replaced the original product with a different item?

Yes, you can raise a claim through Seller Protection Plan. Depending on the case and category, you will be given a refund provided you have adequate proof that you shipped the right product. This will help us close the dispute in your favour.

Would I get compensation if the goods are damaged or lost in transit?

We recommend Transit Insurance for all goods shipped by the Vendor-Partner. This offers protection against loss or damages in transit.

Note: The refund depends on the insurance T&Cs on individual case to case basis.