The CSR will focus on tasks that may include report creation and analysis ; post-service follow-up calls; repair services, purchase order creation for new and existing customers; routine customer concerns and emergency calls; is responsible for day-to-day interaction with the Company’s customers and vendors; receives, acknowledges and places calls to both customers and vendors; provides accurate and timely information in response to customer/vendor questions; rectifies complaints using company records as the basis for decision-making; uses database system to create tickets which will contain a synopsis of interaction between the representative and involved parties; collaborates with other Company Departments; develops internal and external constructive and cooperative working relationships.

The Department is staffed 7:00 am to 6:00 pm Monday through Friday although emergency calls are accepted 24/7/365.

Must be available to work as part of the emergency call rotation at least one week per month, including weekends. (Employee will be provided with a cell phone, and a laptop computer for access to the Company’s computer system in order to manage off-site tasks.)

The successful candidate will

be an energetic, confident, self-starter with the ability and passion to provide world-class customer service in a fast-paced, ever-changing and challenging work environment;

possess an out-going personality with a positive upbeat attitude

be skilled in handling difficult situations with poise and grace

be alert and willing to assist our organization in the development of new business by searching for opportunities to upsell

constantly seek ways to grow and develop both personally and professionally

The successful candidate will possess:

An Associate’s Degree in Business or related field or

High School diploma with work experience equivalent to educational requirement--preferably in the Hospitality, Construction or Facilities Management arenas with some postsecondary education