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Delivery Information

Delivery Policy:

FREE Delivery applies to destinations within the UK only (excludes Channel Islands). Wherever possible we will dispatch all items within a single order as soon as they become available. Your card will only ever be charged for goods on the day that we confirm the item ordered as despatched to your delivery address. If you place an order that includes a new release product released the same week then we will hold your order until it can be despatched as per the "Delivery Of Advance Pre-Orders" detailed below.

Please ensure that your delivery address details are correct as we are not responsible for any orders shipped with incorrect or missing delivery information should they subsequently not reach you. Your delivery address is used precisely as entered by yourself when submitting the delivery details for your order. Delivery will only be made to the address as stated on the original order and can only be changed thereafter by contacting us directly and passing our security checks.

Propermusic.com withholds the right to refuse or cancel any orders requiring despatch to problematic destinations that may also include areas of conflict or war.

UK Free Delivery

All orders are despatched by our preferred choice of carrier for your specific order, this may be Royal Mail, Parcelforce or UPS. The majority of our UK orders are usually received next day and within 1 to 3 working days from the confirmed date of despatch (applies to UK destinations only).

Delivery Delays

We cannot guarantee the speed of the Royal Mail service and any delays are outside of our control, we kindly ask you to wait for at least 14 working days for UK orders before reporting any goods to us as un-received or missing so that we can investigate the non arrival of an item correctly. Delivery delays caused by or due to major weather disruption will cause actual delivery times to be greatly extended and are beyond our control (applies to all destinations). Please note that any goods we despatch must be reported as undelivered within 30 days from the confirmed date of posting and subject to the delivery timelines stated above. We will be unable to resolve any claims made for undelivered orders after 30 days.

Delivery Of Advance Pre-Orders

The standard release date of our new release music products is a Friday and DVD/Blu-Ray releases on a Monday (unless indicated otherwise). All orders for new releases placed in advance of the actual release date will be shipped on the Thursday prior to release to ensure that delivery of your order is as close to the products official release date as possible (Applies to UK destinations only). All EU advance pre-orders will be despatched from the Tuesday prior to release and International orders from the Monday prior to release. Propermusic witholds the right to hold back any orders where any items also include new release products up to the following week and that are not allowed to be shipped as per our standard new release delivery terms stated here.

EU & ROW Delivery

All orders are despatched by our preferred carrier of choice for your specific order, this may be Royal Mail, DPD, DHL or UPS. Delivery to EU destinations averages from 5/10 days and ROW from 10/14 days, subject to your country of origin. However, you need to allow up to 14 working days for deliveries to Western Europe and up to 28 working days for the Rest Of The World from the confirmed date of despatch before reporting goods as not received. Please note that any goods we despatch must be reported as undelivered within 30 days from the confirmed date of posting and subject to the delivery timelines stated above. We will be unable to resolve any claims made for undelivered orders after 30 days. Delivery destinations outside of the UK can take much longer to be received due to local mail service delays and also being subject to local customs checks. Import duty, also known as customs duty, tariff, or import tariff, is a local tax that the importer (you, the customer) has to pay to bring foreign goods into his or her country. Any customs tariff, import duty or local taxes due within your specific delivery territory will be payable by the customer. .

Update (7th Dec 2015)

We've managed to absorb the many increases in EU & International postal fees since 2011 (+38% since 2012 alone) and we reluctantly had to increase our EU/ROW delivery charge to £2 per order from 7th Dec 2015. This represents our FIRST EVER increase in delivery charges to non-UK customers and delivery to the UK will remain free.

Our delivery charge still represents excellent value for all of our non-UK customers and this is still a lot less than the actual cost of delivery to ourselves. Multiple item orders will be combined or sent seperately when appropriate and the delivery charge will be collected upon despatch of the first item only, subsequent delivery's from the same order will still remain free.

Non UK Delivery rates

We offer the cheapest delivery rate we possibly can with a worldwide delivery charge of only £2 per order. If goods from a multiple order are despatched separately then the delivery charge will only be applied after confirmation of despatch of the first item only.

This list of destinations is not to be seen as any guarantee that Propermusic.com will despatch orders to these territories and Propermusic.com withholds the right to refuse or cancel any orders requiring despatch to problematic destinations that may also include areas of conflict or war.