Salesforce Administrator CertificationsAs a Salesforce-certified administrator, your expertise puts you in a unique position to work with stakeholders to define requirements, customize the platform, and enable users to get the most out of Salesforce. We offer two levels of administrator credentials that will keep you up to date with the latest Salesforce releases and validate your skills and experience:

Salesforce Certified Administrator

Candidates should possess broad knowledge of customizing Salesforce, regularly configuring the platform, managing users, and looking for ways to get even more out of its features and capabilities.

SEE DETAILS >Salesforce Certified Advanced Administrator

Candidates should have experience using the advanced administration capabilities in Salesforce and be proficient at designing advanced reports, dashboards, and automation processes.

Credential Overview

The Salesforce Certified Administrator credential is designed for those who have experience as a Salesforce Administrator. Candidates should possess broad knowledge of Salesforce applications, regularly configure and manage Salesforce, and continuously look for ways their companies can get even more from additional features and capabilities.

Here are some examples of the concepts you should understand to pass the exam:

Manage users, data, and securityMaintain and customize Sales Cloud and Service Cloud applicationsBuild reports, dashboards, and workflowsAbout the Exam

All proctored Salesforce certification exams can be scheduled as an onsite or online exam. Learn more about scheduling an exam.

Quick facts about the exam:

60 multiple-choice questions90 minutes allotted to complete the exam65% is the passing scoreRegistration fee is USD 200Retake fee is USD 100No hard-copy or online materials may be referenced during the examAvailable in English, French, German, Spanish and Brazilian Portuguese, additional details hereNo prerequisites; Administration Essentials for New Admins (ADM 201) and Administration Essentials for New Administrators and Certification (ADM 201C) courses are recommendedThe online course Preparing for Your Salesforce Administrator Certification (CRT-101) is also recommendedFor a full exam outline, click here for the Exam Guide

Credential Overview

The Salesforce Certified Advanced Administrator credential is designed for those who have advanced-level experience as a Salesforce Administrator. Candidates should possess broad knowledge of Salesforce applications, regularly configure and manage Salesforce, and continuously look for ways their companies can get even more from additional features and capabilities.

Here are some examples of the concepts you should understand to pass the exam:

Leverage the advanced administration capabilities of SalesforceOptimize and extend Sales Cloud and Service Cloud applicationsDesign advanced reports, dashboards, and business process automationAbout the Exam

All proctored Salesforce certification exams can be scheduled as an onsite or online exam. Learn more about scheduling an exam.

Quick facts about the exam:

63 multiple-choice questions90 minutes allotted to complete the exam65% is the passing scoreRegistration fee is USD 200Retake fee is USD 100No hard-copy or online materials may be referenced during the examPrerequisite: Current status as a Salesforce Certified AdministratorWe recommend completing the Administration Essentials for Experienced Admins (ADM-211) course in advanceA full exam outline can be found in the Exam GuidePlease note that on occasion, Salesforce may place a small number of un-scored questions on an exam in order to gather data on question performance. These un-scored exam questions are in addition to the 60 scored questions on your exam, and have no impact whatsoever on your final exam score.