I want help with asking for information

We've answered some of the common questions people ask when requesting information below.

How long will it take to respond to my request?

We will respond to your request as soon as possible, normally within 20 working days. You will receive a reply to say either:

we have the information you have asked for and include a copy of it

we have the information but we cannot give it to you because we are exempt from doing so – in which case we will explain why

we can't confirm or deny if we have the information – in which case we will explain why.

How much will it cost?

If you request information through our publication scheme and the entry says that a charge will apply, you will be told how much this will cost.

Requests made under the Freedom of Information Act are free. However, we don't have to answer a request if the cost of doing so is more than £450. This is about two and half days of work, or 18 hours, at a rate of £25 per person per hour.

Information we can't give you

If we can't give you any information, we will tell you why it has been withheld, the exemption we believe applies and information about how to appeal.

I want to know more about the Freedom of Information Act

We help to protect patients and improve medical education and practice in the UK by setting standards for students and doctors. We support them in achieving and exceeding those standards, and take action when they are not met.