I have been strugging with getting SpiceWorks to install on my network. Finally able to get FireFox to install and allow me to setup a profile to access the community. Still struggling with the interface when you first login though. Continuously says "loading" but nothing ever loads.

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Are you installing Spiceworks at work, on a server, or at home on a workstation, or at home on a server? What OS are you using?

Did you download the official Spiceworks install, or are you trying the Spiceworks 4.0 beta? What continuously says "Loading" ? You should go to add/remove programs and completely uninstall Spiceworks and make sure the directories are gone.

Wow! Timmy, you're exactly one of the reasons why I haven't given up. SpiceWorks tech support team has been working with me and response has been fantastic. From everything I'm reading, I really think this could be a great solution for our small (but growing) office environment.

Downloaded Official Install from the website (so I guess I'm assuming that's NOT the beta) using IE8, never would NEXT when setting up a profile. This was on a single workstation.

Uninstalled everything down to barebones, waited until I was connected to the network server at work and inside the domain, downloaded again using IE8, same scenario, no joy.

At SW's tech suggestion, downloaded FireFox, tried to install in steps directly above this bullet, still no joy. Had to step away from it for a day or so, and tried again today, with some joy, but not completely utopia yet.

Completely uninstalled SW, FF and started over. THIS time, it allowed me to setup a profile, which is how I am here now. However, when I click on the desktop tool/plugin to do an "inventory" or open "help tickets" a new tab opens (in FF) and it just keeps saying "Loading..." and never goes anywhere.

I do not believe I have anything filtering or blocking me, nor am I required to get to the Internet via proxy, but I could be wrong. I am attaching a screenshot that may shed some light on that.

Eventually, I would like to have this installed on our server so that I can access via Terminal Server from anywhere and work with anyone's machine that is connected (unless I find that it's better installed elsewhere on the server). But I got to get the basics setup first, right? Can't play until the legos are comprised into some sort of object. :)

Alright, so the community profile has very little to do with the actual Spiceworks application. Your spiceworks (local) account does get tied in with your community account, but for now, don't even worry about using a web browser to access http://community.spiceworks.com -- we need to get the application running first!

So, do you have a "Spiceworks Desktop" link on your desktop? Running that is the first step after you install the executable from the Spiceworks site. Is it running in your system tray, the orange spiceworks logo in the lower right hand side? Once it is running, accessing it should only be a matter of accessing your own computer from a web browser. Do you know the name (netbios name) of the computer you installed Spiceworks to? If you do, typing http://nameofcomputer into your web browser should do it. If you don't, you can always right click on "My Computer", go to Properties and then find the Computer Name tab. Otherwise, just type in http://localhost that will bring you to your spiceworks login page. If it doesn't..... you have installed incorrectly or there is already something running on the standard web port (80)

The first time login screen should have you make an account.

"I do not believe I have anything filtering or blocking me, nor am I required to get to the Internet via proxy, but I could be wrong."

That shouldn't matter for now, you just need to access yourself. Remember, the community site is just for us to collaborate, answer and ask questions, it does not do the network scanning, inventory, tickets that the actual Spiceworks app does on your local computer.

I asked for your logs on the Support ticket I have open with you. Something seems strange here and I want to see what the logs tell me about the UI trying to load and why you are seeing this behavior. How much RAM and what processor is in the system you are running Spiceworks on?

Stepped out of the office for a moment so responding on my bb. Hope it works.
And Robert I don't share my logs with just anyone, so prmise you'll be gentle. ;)
You might be on to something. I am on an Acer netbook with 1.5g of RAM. But my coworker is on the same and having no problem. Only difference is that she is not on the domain.
I will ck Timmy's question as soon as I am back at my desk.

I did disable VNC Server as I thought that might be causing a conflict. Still no joy...

To Timmy's questions... I do have the SW DT icon and when I click it, it loads FF with a tab that says "Loading..." In the bottom left status bar, it says "waiting jodom/login" but nothing happens from there and the icon never shows up in my taskbar. I tried http://localhost and it comes right up and says Page Load Error - Failed to Connect...

So... how do I find out what's connected to port 80 and free that one up?

And just for the record... I am thoroughly offended by the "pimiento" designation. I am a MUCH hotter pepper than that... so we HAVE to get me up and running so I can change that little status symbol... <snicker>

Well, I've been using Spiceworks since 2.0 (actually before that, but I believe with a different account) and I have never seen it fail in that way. It's probably best you send your logs to the SW employee folks so they can figure out what's going on. Without controlling or being in front of your computer, I'm not sure I can help.

how do I verify that Scott? For instance, when it's trying to load, the lower-left status bar in the browser says "waiting to connect jodom:80" so it's set to 80... so how do I change the port to specify SpiceWorks on 9675.

Okay.. so there's good news, and there's bad news. I won't wait to find out which one you want first. :o)

Bad news is that the problematic workstation on which I am trying to get SpiceWorks to cooperate will not load the SW DeskTop so it never loads into the systray, nor do I have the option to select preferences from elsewhere to change the port because I can't get it to verify me as a user when I launch the SWDT. That workstation is inside a network, connected to a domain and clearly connected to port 80, unable to launch SW via IE8 or FFx.

Good news is, I just did a fresh install successfully on my home netbook workstation. When it asked me what port I wanted to use for SW, I put in 9675 as suggested. All works fine now and I am doing a Workstation Inventory Scan as I type. Results will be interesting since this is as far as I have gotten. Running WinXPHome here with IE8, 1.5G RAM and 1.6GHz.

So now the question becomes, when I get back to the office WS, how do I change the port setting manually without the SWDT in the systray? Or do I have yet another clean uninstall and re-install in my near future whereby I will put in port 9675 as the preferred instead of port 80?

If I just installed on the home WS successfully designating port 9675 using the same account login as I use on the workstation at the office, will the new port setting transfer when I load on the office workstation?

Doesn't seem likely, but confirmation that it won't will make my addled brain a wee bit clearer.

Port information will not transfer. Your home installation and your work installation are not related to one another. The account is only the same because of the online community. Many people have many SpiceWorks installations because it is heavily used by MSPs.

If SpiceWorks is not making it into the system tray at the office then the port is not your problem. The issue is that SpiceWorks' launcher is not running and therefore you have no means of kicking off SpiceWorks. It sounds like the install probably did not take. I would uninstall and install again as a starting point.

I'll give it a go first thing tomorrow and report back on any progress. Thanks to you all for your input... I'll probably be asking for more.

So if I wanted to install this directly on my server (and yes, I'm discovering the How-To's and the different sources for articles here, so I may find that answer), and I'm using VMWare with 4 different server setups (e.g., APP01, FS01, TS01, MX01), which would be the preferred server to install it onto to set it as the main interface for setting up a help desk, etc. ?

I'd say there should be a fifth, SW01, for SpiceWorks, although you need the MS licensing to allow that obviously. If you can't then pick one that's not taxed too heavily, SW isn't that resource-intensive, depending on your volume, unless it's running the network scan.

I had SW running in VMWare Server until last week, just created a new Server 2008 under VirtualIron and moved the db over, it works great.

The beauty of virtual is that you can blow it away if it gets futzed. Or frazzled.

I have a "IT" server which basically stores all my software and hardware drivers as well as IT project documents, planning, yadda yadda.. I have my Spiceworks installed on there.

If possible do not install it on a highly utilized server like mail or business applications, stay away from your web server as you may interfere with the default ports if you have any web applications running.

I do not know your network so I would not be able to say build a little server and run it off there, but then again maybe you are in a postion to do so?

But as Limey above says you can build a new Virtual Server, by the way Limey I too am on Virtual Iron, and keep it a dedicated Spiceworks inventory and helpdesk.....

Came into the office workstation this morning. Did a cleansweep uninstall of SpiceWorks, cleaned registry and hard reboot. Came back, re-downloaded, re-installed SW using port 9675. Still no joy... it's not making it to the "setup an account" screen although it appears that it's going to connect when it pulls up an IE8 window. it just never goes anywhere.

So, I pulled my Logs (thank you Scott) and sent them to support. We'll see if they can help me get through this mess.

Thank all of you again for your assistance, support and talk-throughs. They have been helpful, and since I think I'm supposed to designate helpful posts, I'm going back through this thread and mark each as such. :)

Also, I didn't know if it's allowable to post the logs here or not, so I haven't. But if someone knows if it's okay and can chime in to let me know, I'll be happy to post them here too to see if it can get me further along in the process.