Amazon’s Fire Phone lit into the hands of users late last week. As typical Amazon customers, early Fire users were not shy about sharing their views with others. But unlike Kindle Fire Tablet customers, Fire Phone users are not ablaze with desire for more of their new handsets. Bad fire puns aside, new users flamed Amazon with some of the lowest delight scores we’ve seen for a new phone launch this year.

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I was reviewing the NPS scores for the big three Smart Home Providers, ADT, Vivint and Xfinity for Q1 2018. You might recall that ADT had some issues with a system upgrade in June of 2017 that caused a flood of frustrated users taking to the airwaves, dropping ADT’s already low NPS into the bowels […]

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