How can I check the status of an online order?Log in to your account, and Click the "view all" link next to “Track your recent order” to check the status of your order(s).

How can I change or cancel my order?Log in to your account, Click the "Add request" link next to “My last request (30 days),” and press Submit.
Note: Processing begins immediately after placing your order and ships within 72 hours. Once your order has shipped, it is no longer editable and may not be cancelled.

How can I track my order?Log in to your account, and Click the "view all" link next to “Track your recent order” to check the status of your order(s).

My order never arrived, what should I do?Log in to your account, and Click the "view all" link next to “Track your recent order” to check the status of your order(s).

Note: If your order displays your Package Tracking Number, check with the shipper to confirm the scheduled delivery date. If your order shows a status of "Delivered", please contact Customer Service for assistance.

How can I create an account?1) Click the "Create an Account" link at the top of our website
2) Click 'Create an Account' under the 'New Customers' section
3) Enter your desired email address and password and press 'Continue'
4) You are now a member of lavapillows.com. Congratulations on becoming our newest valued customer!
Note: We respect your privacy; therefore your information will never be sold to any other company and will be kept completely private. Please visit our Terms page for more information on this topic.

How can I edit my account information?Log in to your account to make and update changes.

I forgot my password.Log in to your account, and Click the "view all" link next to “Track your recent order” to check the status of your order(s). Click the "My Account" link at the top left hand side of our site. Under the login box you'll see a link that says "Forgot your password? Enter your email address, and press “Reset my password;" that link will send an email to you with your password.

Do you ship to my country?Please see the lavapillows.com International page for more information.
Note: There are no returns or exchanges for international orders however we inspect every international order thoroughly before shipping to ensure the highest quality.

When will my order ship and what are my shipping charges?Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Orders typically ship within 14 business days after we receive payment from you.
After placing your order, you may log in to your account, and Click the "view all" link next to “Track your recent order” to check the status of your order(s). You will receive a shipment confirmation when your order has shipped and tracking information within 72 hours of shipment.

How much is my shipping?Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

What is the return policy?Please see our “Terms” page for complete details regarding our return policy.

An item is missing from my shipment.If you feel that you have not received your entire order, please contact customer service within 72 hours of receiving the order.

How do I return my product?Please contact customer service within 72 hours of receiving the product.

I received the wrong product.If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Is my personal information shared with third parties?We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

What are my payment choices?During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you. We take Visa, MasterCard, and American Express; we also accept money orders, cashier’s checks, personal checks, and company checks in US dollars only. Please see the lavalpillows.com “Terms” page for more information.

Do I have to pay sales tax?You only have to pay sales tax online if you are located in the State of Georgia.

I have a question on my charges.Log in to your account, and Click the "view all" link next to “Track your recent order” to check the status of your order(s). You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.Log in to your account, and Click the "view all" link next to “Track your recent order” to check the status of your order(s). Click the "Order" link in the table to print invoices.

When will my credit appear on my account?Credits usually take 7-10 business days from the time we receive your item(s) for the funds to show via your payment method used.

How do I find product?To find the product(s) you're looking for, you may (1) Use the horizontal navigation menus on our website. (2) Type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact Customer Service for assistance.

How do I create a Wholesale Account?1) At the bottom on the page please click on contact us, and fill out the form, and an account manager will reach out to you.