I'm a support tech for TWC. I don't know anything about the COX system, or even TWC systems outside of the Northeast. ............and that is that there isn't an employee in the company that WANTS to do a bad job............

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Although TWC support in my region (Southwest Ohio) is pretty much clueless about TiVo's, I haven't encountered any who I thought wanted to do a bad job.

Just for clarity's sake.
There was something physically done on the telephone pole down the street.
Tech rolled up, climbed the pole, tinkered and was gone in less than 5 minutes.
The original problem has been absent since.