Repairs & Upgrades

Experimac of Sandy Springs, GA knows how important it is to have your iPhone® device working as expected. Our iPhone® device are used to manage our lives, document our memories, manage schedules and often pass the time playing games or catching up with friends and family. Unlike other companies Experimac of Sandy Springs, GA focuses solely on repairs and upgrades of Apple® products. We provide all types of repairs for iPhone® 4 device, iPhone® 4S device, iPhone® 5 device, iPhone® 5C device, iPhone® 5S device, iPhone® 6 device and iPhone® 6 Plus device. Click on the type of iPhone® device you have to learn more.

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Events

Reviews

When I brought my iPhone 5s into Neil at Experimac it was in shambles. The top section of my front screen was missing for the most part, no glass covering the earpiece. The rest of the glass was cracked terribly and for the most part I couldn't actually touch anywhere on my screen. And to top it all off audio always sounded pixilated when I had headphones in.
I left my phone with Neil and by the time I got back from the gym I didn't even recognize it. It looks brand new and works flawlessly. The screen is in one beautiful piece, the touchscreen works perfectly, and my music sounds great again.
With the fairest prices I've ever seen at an Apple repair store, the incredible customer service, and most importantly the awesome results, I would never bring my damaged Apple product anywhere else for repairs. Experimac Sandy Springs is the best!!

Facebook User

Well it's not open yet but I love it anyhow. It's a Neil Kent creation.

Facebook User

Awesome

Experimac Website User

This place Is great both my friend and I have gotten our phone fixed here it's been a great experience and price.

Facebook User

Neil and his team were awesome! They offered above and beyond customer service, which is hard to find, and their knowledge of all things Apple is exceptional. They offer great prices on Mac computers and iPad. They repair all Apple products, including a cracked screen iPhone. Great find. So glad I was able to find this business.

Google Plus User

Neil and his team are great and extremely helpful! If you are looking for any pre-owned Apple products this is by far the place to go. I highly recommend them!

Google Plus User

Sooo, this place does live up to the hype! I was reluctant at first on trying a cell phone repair place I've never heard about until recent, but thankfully, I decided to give it a try anyway. The employees are very knowledgeable on Apple products. Also, they are very pleasant to talk to. I took my iPhone in two days ago for a battery and screen repair. My phone works as good as new, and both repairs totaled up to $90- you can't beat that!
I recommend this place to anyone who needs their apple products serviced!

Yelp User

I have just recently purchased a powerful Macbook Pro to continue with my career in digital illustration! I was floored with my experience with Experimac. Very aggressive with answering all of my questions with real educated answers but not pushy with elaborate up sells. This is refreshing when compared to walking into stores where associates know nothing of the products they are selling! In addition to learning more about the computers I love, I was able to be 100% confident in my purchase. Not only that, when I received my product it exceeded my quality expectations. "LIKE NEW!"

Yelp User

Neil is fantastic! Would highly recommend anyone in the Sandy Springs area to visit his store for your next Apple product purchase!

Facebook User

Neil is fantastic! Incredibly knowledgeable, friendly, great enthusiasm for his work! My computer would not boot, after having to re-install Yosemite. My computer is my work station, and he saved me untold amounts of time and money by quickly recognizing the issue, and working around with a few keystrokes. Amazing!
Neil has been an Apple guy for over 30 years, and it completely shows. Don't bother with the crowded Apple store at the malls, THIS is your own personal Apple store.

Google Plus User

The owner really new what he was talking about because when it comes to computers i am not the most tech savvy person out there. He helped me find the right fit for my needs not just to oversell me on things i didn't really need but tailored it to my specific needs. Also, I liked how he could explain things to me without being too "techie" Really had a great experience in dealing with Neil. Thanks for everything and keep up the good work. I can tell that you love this type of work in providing the right help to your customers. Hope to see you again soon.

Facebook User

I discovered Experimac about a year ago when I purchased a MacBook Pro. I have been so impressed with their product and customer service that I have, since then, been back to purchase two more computers. That's 3 in one year...all served impeccably. I know I'll be back again for both personal and business electronic needs!

Facebook User

Excellent, competent and talked to my level of knowledge, instead of dumbing it down or talking over my head. I called the store in desperate need of fixing my MacBook Pro same day. The owner said no problem and gave me great directions to the store. Once there, he explained that he used to work at the Apple Store and that the diagnosis I got from there may not be accurate. He wanted to diagnose it himself and told me that the diagnosis fee would be applied to the cost of any repair. The prices are reasonable and he dropped everything to work on my laptop while I waited. He discovered additional problems that would have meant that even with the repair Apple had suggested, my computer still wouldn't have functioned well. All the work he did made my "ancient" computer like new and I couldn't be happier.

Yelp User

Neil is the bomb! I came in to get a checkup on my laptop that started acting funny the night before my first DJ performance. I needed to finish working on my set and was going to be absolutely screwed! Neil told me what was going on with my laptop and had run some cleaning and diagnostics on it to make sure it wouldn't quit on me. But being extra paranoid, I decided I wanted to go ahead and get a second laptop just for DJing, especially because I needed a ton more space for all of my music files. Neil, who expressed he is a musician himself and is happy to support the arts, gave me a KILLER discount on a laptop with double the memory! This guy is seriously amazing and definitely saved my show. Now, I don't have worry that my laptop is going to crash during a big performance! Thanks again, Neil!

Yelp User

This will forever be my go to Apple Store. Neil was amazing- incredibly knowledgable and honest. He took his time explaining every detail and gave us options that would fit into our budget. If you need anything Apple, Experimac is the place and Neil is your guy!

Yelp User

Friendly and quick. Although they couldn't help me with my old product, they were very fast and courteous. If I ever need another phone fixed I will go here 1st

Yelp User

I can not say enough good about this shop. My MacBook Pro was gasping for air ... about to die and they revived my old workhorse! Aaaaand without charging me enough to buy a brand new one!!! Aaaaaand without making me feel like an utter idiot! Gracious doesn't even begin to describe the experience I had with experimac. Thank you, thank you, thank you!!! You have a customer for life.

Facebook User

Facebook User

After fighting to get an appointment at the ridiculously busy Apple Store to replace the battery on my 2011 MacBook Pro, I made the decision to visit this shop and was majorly impressed by what I found. The small, neat shop is a blend of new and old - vintage macs right next to the machines of the last few years. I was helped by Neil, the store owner, who was warm and helpful and listened with care about my work and what I needed out of a laptop. Genuine, attentive service is hard to find. It tends to make me a repeat customer.I ended up trading my laptop in the end for a lighter model and trading in my old one, which I got a good price for considering its age. On the whole I felt really pleased with my experience. It's worth your time to come here. Best of all I feel the service doesn't end when you walk out the door. I can come back anytime and I'll be remembered by name. The Apple Store can't provide that.

Yelp User

I cannot say enough about this place ... outstanding service !!! My daughter had a problem with her laptop and I went in with her to see if they could help in any way. Within five minutes Neil told us what the problem was and told us how to resolve it ourselves. Not only did he explain it so well, he did it in such a kind and patient way. He then refused payment !!

Yelp User

The service is great. Neal is nice and I had my IPAD mini fix the next day.

Facebook User

After trying to figure out how I was going to tackle some needs my computers had, I found myself on the phone with Neal at Experimac who was beyond nice and helpful! He took the pressure off and was able to help me with everything and on top of that was great at explaining things that I didn't understand! The most honest man and I never once felt taken advantage of (we all know what that feels like when it comes to some other computer specialists when it comes down to the bill). I'm super pumped to bring this computer back to my bosses with problems solved! Thanks Neal and those at Experimac!!!

Facebook User

Very accommodating , and honest people whom will do what ever.u need,food entertainment,religion ,sports, Baseball news

Facebook User

Neal and David did a great job of repairing my iPhone5 when it would not charge properly. They were friendly, fast--doing the work while I waited, and reasonably priced. This is my third visit to Experimac (previous two visits were about my MacBook Pro) and I'm sure I'll be back! It was worth the drive from the east side... Highly recommend this business.

Yelp User

Neil and his team fixed my MacBook Pro quickly and for a good price. Great service and prices. I will be back.

Facebook User

What a great experience! I'm so happy about my Laptop.

Facebook User

Just had a new screen put on my iPad mini--fast, friendly service and at a great price!

Facebook User

Fixed my MacBook Pro and had it ready in no time! Great service and quality!! I'm extremely pleased!

Facebook User

Omg. I was hesitant about purchasing a refurbished Apple products from any non Apple Store establishment; however, after talking with the sales representatives and conducting a little research regarding how and what a MacBook is supposed to run and operate like, I was sold primarily because of the location and presentation of the company. Thus, I was impressed by how Experimac stood behind their products and it's name. I told the manager what I needed for an upcoming deployment and he assured me that the 2012, 13 inch Macbook that was on display was what I needed. So, on day two, I had to return and purchase that product. Thanks guys.

Facebook User

If you are looking for Apple/ Mac products, please visit ExperiMac. They sell refurbished Apple products. Last week I purchased a 13 inch MacBook Pro (2012) for only $649 with up to date software. No dents or digs. Works like its straight out the box. And the owner is really nice and super knowledgeable. He knew exactly what I needed. I highly suggest visiting ExperiMac for your Apple needs smile emoticon

Facebook User

I went to Experimac to refurbish a 2 year old Mac Book pro so my son could take it over. It was super fast, painless and their recommendations spot on. It's running better than ever. While there for that I asked if they could help me get some baby pictures off of a really old Mac Book that has suffered a video card failure. Again their resolution was easy and quick. In an hour I had my kids baby pictures back which I never thought I'd have back. 2 machines for the price of one. I would go there again immediately if I ever had any Mac or iPhone issues. If you have Mac issues, don't hesitate go see Neil at Experimac.

Facebook User

Simply put. These guys are amazing! I smashed my phone a few days prior to coming in to see David and Neil at Experimac and was looking to buy a new phone thinking my previous phone was a done deal. The guys were very welcoming and were quick to help. They not only took my phone and fixed the screen so I could actually see the screen but they also helped me buy a new phone altogether. I could of walked out with my old phone but couldn't resist trading it in for $50 off the price on a lightly used upgraded phone in their store. David was exceptional in helping me get the best phone for the best value. He even went through with calling AT&T to unlock a phone for me while David offered to buy me lunch while I waited! I mean first class service here!!!!! I walked out an extremely happy costumer and will be back to see these guys with any repairs on any of my electronic devices. Can't get better than David and Neil at Experimac! Visit them today!

Yelp User

Great place! Neil is very helpful and knowledgeable and went above and beyond to buy my computer and help me buy an iPad!Great prices. Highly recommend!

Yelp User

Since I moved to Atlanta, this has been my location for my Mac accessories. Recently visited the awesome team about a week ago to have my battery replaced. The owner is very knowledgeable of the Apple brand. Thank you all for your help!

Facebook User

Love this place. Literally I was in the parking lot, dropped my phone and shattered it. Looked up the closest place to fix it ( on Yelp) and walked it into the store. Within 30 minutes iPhone was good as new. They appear to be reasonable in price and will assist with answering any of your tech questions.

Yelp User

Cannot speak more highly of our experience with Experimac! We feel like we now have a 'friend' in the Mac business! It feels good to know that the owner (Neil) has your best interest at heart. Looking forward to many years of dealing with Experimac!

Facebook User

Amazing products and STELLAR customer service! They fixed one Mac, and then I went back and bought an additional one. The owner is amazing!!!

Facebook User

I just had a great experience picking up a Christmas present here. Definitely a welcoming and comfortable environment to shop in. Glad I came across this gem of a store. Thanks for the new computer, Neil!

Facebook User

I had a great experience at this store. I went in when my phone screen cracked. Other yelp users led me to try it, and it did not disappoint. Phenomenal service, very quick, more affordable then the other shop I had gone to first. I'll definitely take my business here first the next time I need apple help!

Yelp User

My first generation Mac Pro died a few weeks back and I went to Experimac to purchase a refurbished 3rd Gen Mac Pro that they had in stock. It was very important that I was able to get back to work right away. Neil was extremely helpful in making my transition to a newer machine, helping me to move some data onto the new drives, as well as installing the correct OS that I needed in order to install and use my software. Needless to say, i've been back to work after re-installing my software and everything is running smoothly so far. Thanks Neil for being so helpful!

Yelp User

I loved my experience with Experimac Sandy Springs. It's refressing to go to a place that is trustworthy, genuiniely willing to help and has the experience and knowledge to know what to do. They fixed my MacBook Pro with only the necessary steps and them gave me some value added advice that saved me hundreds of dollars. Neil and the team are a great find.

Facebook User

Excellent customer service and really nice looking store. You can really tell they know what they're doing!

Facebook User

Neil is fantastic! Incredibly knowledgeable, friendly, great enthusiasm for his work! My computer would not boot, after having to re-install Yosemite. My computer is my work station, and he saved me untold amounts of time and money by quickly recognizing the issue, and working around with a few keystrokes. Amazing! Neil has been an Apple guy for over 30 years, and it completely shows. Don't bother with the crowded Apple store at the malls, THIS is your own personal Apple store.

Facebook User

Neil was incredibly efficient, informative and, most importantly, knowledgeable. He went out of his way to help me in a very precarious situation involving an older iMac, and met me after hours in order to help me out. Neil strongly deserves all 5 stars, and I will recommend him to anyone who needs his expertise.

Facebook User

Turn to this store for your next repair or purchase! They are clearly trustworthy: Neal gave me great advice that saved me hundreds of dollars, even when he could have made a sale in his own store! I will trust their guidance and go to Experimac Sandy Springs for my next purchase and/or repair!

Facebook User

I am pretty new to video editing on Mac, so I was trying to find a Mac which would run Final Cut Pro X, without breaking the bank. I don't edit video full-time, so I could not justify a new Mac Pro. Neil took an hour to ask questions about my needs and answer my questions. No pressure to buy something NOW. A few days later, I returned and bought a 2008 Mac Pro computer. Neil helped us get it running for our video editing needs. He helped to fine tune, swap parts, and upgrade as needed, and promptly replied to my emails. If Neil doesn't know the answer, he will tell you honestly, and will then research to find the right answer. I was impressed with their level of service, and am very happy with my experience. Experimac Sandy Springs is at least an hour drive (plus Atlanta traffic delays) from our office, but I believe it is worth it!

Facebook User

Friendly service, smooth transaction. Highly recommend!

Facebook User

Both my friend and I have gotten our phones fixed here! They have great prices and great customer services. I'll come back next time I crack my phone for sure!

Facebook User

we had a great experience with neil at experimac. we were having some trouble with a operating system on the mac that we had purchased here in june. i had just missed our warranty by a week. not only were they nice enough to repair our hard drive but they upgraded it as well! thank you experimac for your amazing customer service.

Facebook User

I purchased a preowned MacBook Pro from Experimac Sandy Springs. I had reservations about purchasing preowned electronics but they really took the time to review my needs and reassure me. I love my new computer and have had no problems since purchasing it. They helped me save a lot of money and made it easy by setting everything up for me and transferring my data. It's been a few months and I recently had a need to service my iPhone and iPad and once again it was a great experience. Really friendly people providing efficient, professional service!

Facebook User

I purchased a pre owned MacBook Pro from the folks at Experimac. I had reservations at first about purchasing preowned electronics but they quickly put my mind at ease. They helped me to make the right selection for my needs, set everything up for me, transferred my data and made the whole process super easy. They really know what they are talking about and best of all I saved a lot of money compared to purchasing a brand new product from a larger Apple retailer. The computer works great and I have also been back to have my iPhone and iPad serviced. Really nice people providing efficient and professional service!

Yelp User

Saturday I drove all the way from griffin to purchase my first mac computer at the Sandy springs store. I purchased a 27" iMac. As someone who has never owned a mac computer I really wasn't sure if it would do what I needed it to do. I was looking for a computer that could handle 4k video editing for go pro videos. Let me tell you Neil and his staff are top notch. They explained to me everything I needed to know in simple terms, and made it very easy to understand. After look

Facebook User

Sooo, this place does live up to the hype! I was reluctant at first on trying a cell phone repair place I've never heard about until recent, but thankfully, I decided to give it a try anyway. The employees are very knowledgeable on Apple products. Also, they are very pleasant to talk to. I took my iPhone in two days ago for a battery and screen repair. My phone works as good as new, and both repairs totaled up to $90- you can't beat that! I recommend this place to anyone who needs their apple products serviced!

Yelp User

Update 7/27/2015: I went into the store today to get some help with a password issue. The owner Neal came out and assisted me. He didn't know the answer but he quickly got the answer and helped me. I was so excited that I hugged him. This establishment and the customer service exceeds my expectations and they have a dedicated customer until the end. If you need any assistance go here! Btw.. He remembers his customers which is always a plus!! Thanks Neal for your help!!I went here two weeks ago and purchased my first Macbook Pro. When I got there they were getting ready to close but the owner and the salesman there were so super nice that they let me on in and helped me make my purchase. The owner came out and put the tv on cartoons for my daughter. I will definitely go here for any other needs in the future and I have to go back because the salesman said he would transfer my files for me. Great experience and I am enjoying my purchase.

Yelp User

I have just recently purchased a powerful Macbook Pro to continue with my career in digital illustration! I was floored with my experience with Experimac. Very aggressive with answering all of my questions with real educated answers but not pushy with elaborate up sells. This is refreshing when compared to walking into stores where associates know nothing of the products they are selling! In addition to learning more about the computers I love, I was able to be 100% confident in my purchase. Not only that, when I received my product it exceeded my quality expectations. "LIKE NEW!"

Yelp User

Yesterday, I thought I suffered a data loss on my MacBook Pro (2010, early model). I brought it into Neil Kent at Experimac Sandy Springs Today, my upgraded memory and new fast reading hard drive (yes, the data was lost... that was more of my error... but, Neil Kent said after an analysis of my hard drive, it was in the process of failing... so, 190GB saved smoothly. Yes, I back-ups... but, in my business no computer=no worky. And, I had my MacBook back within 7 hours. It operates and functions now better than it was brand new with these upgraded parts. It boots up in 30 seconds. They also work on all Mac products (sell refurbished products) and fix IPhones too. Thanks Neil!

Facebook User

Highly recommend this place, very honest, cost-conscious and really knowledgable!

Facebook User

The service was fast, efficient, friendly and direct! These guys really do know their way around a computer! And, they are patient in explaining what they did. I will definitely go back for more of their classes as they explain in such a way that makes you want to learn more! Good Job, Guys!

Facebook User

When I brought my iPhone 5s into Neil at Experimac it was in shambles. The top section of my front screen was missing for the most part, no glass covering the earpiece. The rest of the glass was cracked terribly and for the most part I couldn't actually touch anywhere on my screen. And to top it all off audio always sounded pixilated when I had headphones in. I left my phone with Neil and by the time I got back from the gym I didn't even recognize it. It looks brand new and w With the fairest prices I've ever seen at an Apple repair store, the incredible customer service, and most importantly the awesome results, I would never bring my damaged Apple product anywhere else for repairs. Experimac Sandy Springs is the best!!

Facebook User

Great selection, great prices, and fantastic customer service. Happy to have found this wonderful store today!

Facebook User

I will never shop anywhere else for my Apple needs again. My iPhone was repaired at a significantly lower cost than what the other competing shops were offering. The customer service is amazing and they have so much to offer in store! I'm recommending Experimac to absolutely everyone.

Facebook User

Fantastic customer service! They quickly solved the issues I had with my MacBook Pro. I'd highly recommend for repairs, buying or selling!

Yelp User

This place is wonderful! I went in with a busted iPhone screen. They fixed it in less than an hour for $70. They are friendly, professional and very reasonably priced. They were also very sweet to my four year old. I will go here for all my mac needs in the future!

Facebook User

Great service! Very happy with my purchase

Facebook User

Great place for service and deals on equipment. The owner is always there taking care of you.

Facebook User

Needed a shattered iPhone 4s screen replaced. Great prices, excellent customer service and speedy repair turn around time! Couldn't have asked for a better experience and will be returning!

Facebook User

This place has awesome customer service is great prices the lowest in town...I will always shop here for all my Mac needs

Facebook User

This is the spot! Prices are great and the service is even better.

Facebook User

This is a great spot, service was excellent and they did not try to high pressure me into a new unit.

Facebook User

Neil, John, Jesse and Larry are all first class! The dedication and customer service is nothing short of amazing. The amount of savings in this place is unreal. High quality products at affordable prices. And yes...they ship! Good job and best of luck!

Facebook User

Just found this awesome store today because of a spinning sign... Those usually never work for me but I happen to have my iMac in the car looking for some assistance and these guys fixed me up AND next Saturday, I'll be picking up my upgrade!!! I'm so excited!!! I've needed to upgrade my computer for some time. Thank you so much for your professionalism and courtesy today!!

Facebook User

Experimac is a nice place. Very friendly and welcoming place. Jesse and Neil Kent was very helpful. I was looking for an iPad for my one year old. They didn't have it on display but they had one in the back and he was so kind to go ahead and delete all of the information and got us all set up. Thank you!! We will be coming back to this store. #appleFanatic#experimac

I had a great time I loved all the employees and just all around one of the best places I've been to!

Facebook User

This is a fantastic resource offered by an even better group of people. Experimac of Sandy Springs rocks!!!

Facebook User

Quality people offering quality service. I'll look no further for anything Mac.

Facebook User

Brought in my phone last Saturday, they fixed it within 20 minutes! So friendly and affordable although I was disappointed by smashing up the phone at least it was a pleasant experience! Thanks Nick!

Yelp User

I recently had the pleasure of visiting Experimac for a Minor issue with my Macbook air. I was attended by Neil, who fixed the issue within 5 minutes at no charge. While the issue was minor, and the DIY solution were available, they would have atleast cost me ~20 bucks, needless to say Neil fixed the issue with perfection. It was overall very satisfying experience.

Yelp User

I have a 7 year old MacBook Pro that was still running as fast as any new Mac. The Graphics card on the logic board died a 10 days ago. Waiting several days to see a Genius at Apple, I was told that the parts were no longer available and that I should purchase a new replacement. Someone recommended ExperiMac in Sandy Springs, I made a quick call on a Saturday afternoon which was answered by Neal, the owner. From the beginning, Neal was helpful and accommodating. He determi

Facebook User

Excellent Service!! Fast and Courteous!! Highly recommended!!!

Yelp User

Neil and staff were fantastic. I took in my 2011 MacBook Pro for a display replacement and he honored his quote and did the repair same day. They kept me updated on when it would be ready and were so nice and informative the whole time. I am so grateful for Experimac.

The 90-day limited warranty covers both device sales and repairs, for repair or exchange (at Experimac's discretion). This warranty is for mechanical defects from the original purchase store only. If the repaired device has been previously opened, physically damaged or liquid damaged, the device may be considered compromised and therefore the warranty may be deemed void.