Lab Cancellation

7-14 days prior to event start: cancellation fee 50% of total lab price

Less than 7 days prior to event start: cancellation fee 100% of total lab price

Lab Testing

Once a lab reservation is confirmed we strongly recommend to test the lab in advance. This is possible at request. 1 day lab testing is free of charge.

Lab Support

Lab support is available 24x7 in English language.
Our support personnel are in the office 24h from Monday through Friday.
From Saturday through Sunday 24h on-call service is available (UTC+1 (Standard Time) or +2 (Summer Time)).
Please contact
remotelab-support@flane.de
or call + 49 (0)40 25334618.

Lab Modifications

Slight lab modifications in order to guarantee a successful course delivery can be agreed upon in consultation with our technical support.