Close Icon
We use cookies to improve your website experience. To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy. By continuing to use the website, you consent to our use of cookies.

Financial Intelligence is part of the Informa Intelligence Division of Informa PLC

This is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Suraya Randawa

About Suraya

As Head of Research at Mapa Research, Suraya leads a team of digital banking experts researching and auditing global financial providers’ digital channels.

Having started her research career at TNS-Research International in 2004, her expertise spans the range of financial services across the globe, with experience of leading customer experience and customer satisfaction for prominent market research institutes.

Suraya understands the importance of customer experience to business success through a deep history of working in the financial world, working with top banks and insurers at a global and local level. This knowledge is leveraged in all Mapa Research’s research projects and enhances the insights her team gives to exceptional financial providers from around the world.

Suraya has a M.A. in Economics and International Relations from the University of St. Andrews and an M.Phil. in International Relations from the University of Cambridge.

COVID-19 is driving banks and their customers to rapidly adopt digital channels, with the potential to change in-person banking as we know it.
See the data and insights from our experts who dive into how these market changes will have immediate and long-term impacts.
Hosted by our IFI Thought Leaders:
Suraya Randawa, Head of Research
Rory Pennington, Lead Analyst
Randy Rosen, VP Deposit Product
Brandonn Dukes, VP of Mortgage Solutions
Rutger van Faassen, VP of Consumer Lending

The commercialization of AI has already begun, but there are still misconceptions surrounding how chatbots work and how they should be integrated into pre-existing customer journeys.
In this article, our Head of Research, Suraya Randawa, categorizes the different types of chatbots that exist today – with real examples – and their roles, coupled with recommendations on how to approach mapping their integration from AI-enabled platform provider, Vee24.

Informa UK Limited is a company registered in England and Wales with company number 1072954 whose registered office is 5 Howick Place, London, SW1P 1WG. VAT GB365462636. Informa UK Limited is part of Informa PLC.