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This historic iconic hotel is my number one choice when visiting San Francisco. The location is perfect, just a short walk to Union Square and all the other great spots i.e. China Town, Nob Hill, Little Italy, the Embarcadero. Public transportation is right outside the door. The rooms are beautiful and very quiet. Some rooms face the courtyard away from...

I stayed my 728, 729, and 730th night at a starwood property at this "luxury collection" Palace Hotel in San Francisco . The check in agent thanked me profusely for my loyalty (lifetime Platinum status) and then told me I was upgraded and checked me into a room on the 3rd floor, next to the elevator banks, sharing a wall...

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Helpful?

1Thank Abeona

Management response:

Thank you for taking the time out of your day to bring these issues to my attention. I apologize for the placement of your room and for the other inconveniences experienced.
As a lifetime Platinum, we want you to experience the up most levels of hospitality throughout your visit. I will personally pass these concerns along to the management team...

I stayed here from December 2-December 6. This is a nice hotel. Here are the pros and the cons:
Pros:
1. The front desk staff are very nice. When I first called to confirm my reservation, the young lady on the phone found out that this is my birthday weekend as well as our anniversary weekend. When we showed up...

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Thank TaiDN

Management response:

Thank you for sharing your experience with us and I appreciate your kind words and compliments.
I Apologize for the inconvenience you experienced with your room. I will be sure to pass along these comments to the Engineering department and find a solution immediately.
I appreciate the feedback given and will be sure it utilized for growth and improvement opportunities...

The out side of the hotel isn't that impressive but once you step inside you would think you was in one of the finest European Hotels. It is the most beautiful hotels I have ever stayed in. The staff are all wear a uniform that celebrates the beauty of the hotel along with their making you feel special.. I will...

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Thank Lloyd M

Management response:

Congratulations on your union and how honored we are you decided to share such a special time with the Palace Hotel. Upon your return in two years, we look forward to showing you another great stay.
Wishing you and yours a lifetime of happiness.
Sincerely,
Jamie E.

I did not know much about this hotel prior to staying here. We were traveling with another couple and they picked the hotel. The pictures made this hotel look very old fashioned and I was feeling iffy about staying there. I prefer more modern hotels. Well, from the moment we walked in I was in awe of the beauty. It...

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Helpful?

Thank shelldavida

Management response:

From being "iffy" to being in "awe", we are so happy we were able to surprise you and change your mind completely! Established in 1875 and recently renovated in 2015, we happy to know we have mastered the mixture of history and today.
Thank you for so many wonderful comments and please come visit us again soon!
Happy Holidays,
Jamie...

Came here in December 16 with a group of two large families and we were allocated two sets of adjoining rooms. Upgraded via Virtuoso, and the larger rooms with suites were excellent. The hotel has recently had 40M spent on a 'freshen up', and while it still has the feeling of a comfortable old shoe, the rooms have been well...

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Helpful?

Thank LyndhurstPrahran

Management response:

When traveling with family, connecting rooms are so convenient and I am so delighted we were able to offer you and your party that kind of comfort. Reading the compliments in regards to our vintage design and modern décor is such a treat for the entire Palace team.
Thank for everything shared and we hope to see the whole family...

I adored this hotel. The location was great, the hotel itself, very grand, beautiful rooms, and halls. Staff super friendly - thank you to the concierge Mr Blaine for having suggested an excellent Chinese restaurant nearby ! Thanks to the porter who was so very helpful and kind upon our arrival.
Gym was good. Unfortunately we only stayed a night...

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Helpful?

Thank AlexTedje2017

Management response:

We would love for you to come back again and experience everything the Palace has to offer. We are very happy that you enjoyed your stay with us, regardless of the duration and we're looking forward to your return.
Happy Holidays,
Jamie E.

Amazing hotel recently redone.
The lobby makes you feel like you are in an old European classically stylish hotel with high ornamental ceilings and pillars.
The service is good, the concierge was very helpful in finding public parking and finding a good restaurant.
The room was nice, spaceous and upto date in terms of standards.
The gym was a little...

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Thank Tve2012

Management response:

Thank you for sharing your experience with us! We are so happy you enjoyed the vintage nod to our historical background. It is such an art the way the renovation designers were able to incorporate modern amenities without loosing sight of the hotels enriched past.
The additional compliments paid to the hardworking members of our team will be passed on...

The Palace Hotel has a long history of providing quality service, 1875 to be exact, and it was a pleasure to see the hotel with all it's charm had staff to compliment this jewel of a hotel. Staff was amazing, but I have to mention Teresa the front desk manager personally because she made our anniversary actually feel special. Debbie...

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Helpful?

Thank Miles M

Management response:

How honored we are that you chose to celebrate your special day with the Palace Hotel! We are so glad that, both, the front office and concierge team were able to make your stay a memorable one. When planning your next visit, please think of us. We would love to host you both in the future.
Thank you,
Jamie E.

The update to the hotel was done very well the painting in the room corridors was so attractive making the are look naturally light and bright. The hotel was very inviting from the pulling up to the hotel, Valet, check in, and bell service was excellent, attentive, and very helpful. We did not expect to check in till 3:00pm and...

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Helpful?

Thank Peggyjneely

Management response:

Thank you very much for complimenting the entire Palace team! It sounds as if, at every turn, great service was extended and we want each guest to experience just that while visiting.
Every kind word shared is greatly appreciated and happy holidays to you and your family!
Sincerely,
Jamie E.

Staying in SoMa

Neighbourhood Profile

SoMa

South of Market (SoMa), has an urban and sophisticated vibe, but you're more likely to find big nightclubs and lots of industrial loft residences than you are to find boutique shopping. Although it’s the epicenter for tech startups in the city, visitors will be able to do more than just business - museums, top quality restaurants, and the San Francisco Giants now call this neighbourhood home. Most of its freeway-sized streets may not capture the same character as other neighbourhoods in the city, but pockets of charm, like South Park, can still be found throughout its side streets.

Amenities

Highlights

Pool

Room Service

Restaurant

Fitness Centre with Gym / Workout Room

Bar/Lounge

Spa

Free High Speed Internet ( WiFi )

GreenPartner
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Green Partners meet the programme's minimum requirements for environmental activities, but have not yet qualified for a Green Leader badge. The set of requirements include having a towel and linen re-use programme, using energy-efficient light bulbs, tracking energy usage, recycling, and educating staff and guests on green practices.

The Palace Hotel is a Luxury Collection Hotel in San Francisco near Chinatown, Union Square, Financial District, and Moscone Convention Center. We have elegant accommodations and opulent meeting space...more less

Additional Information about Palace Hotel

Address: 2 New Montgomery Street, San Francisco, CA 94105-3477

Region:United States > California > San Francisco> SoMa, South Beach

Price Range:
£159 - £625 (Based on Average Rates for a Standard Room)

Hotel Class:5 star — Palace Hotel 5*

Number of rooms: 552

Reservation Options:

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Also Known As:

Palace Hotel San Francisco

Palace San Francisco

Hotel Style:

#8 Spa Hotel in San Francisco

#20 Luxury Hotel in San Francisco

#29 Business Hotel in San Francisco

#34 Romantic Hotel in San Francisco

#38 Family Hotel in San Francisco

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