2 reviews

Not red.

by C aguirre

this is also orange color and not red. I am looking for a scarlet red ink. this is the second kind of red that I bought and still not the right color. this time I contacted the support team for a return.

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12/9/2017 7:47 am

wrong color and very poor customer service support

by Cesar

if you look at other reviews most of the reds looks ORANGE and they have not done anything to fix it, after asking for help this was his response "

<br>Alex Castrillo, Dec 1, 7:10 AM PST:-If the ink hasn't been opened, we can set up a return from our end.

<br>Per our return policy, there is a 20% restocking fee and you are responsible for the shipping" in other words "I don't care about your business" how am I suppose to look at the color without opening the bucket? I am very disappointed with their response I've been doing business for 6 years and this is their response. I went to another website and got the red ink without any issues.