Examine your behavior and identify when and where you may jump the chain – including with frontline workers. What are your triggers - directives that you don’t see being implemented, breakdowns in procedure, waste being generated?

At some point in every training, I ask the question, “When is anger appropriate in the work place?” In every training so far, the response has been, “Never.” Good to hear; yet, despite this understanding, anger continues to be at least a tolerated behavior in the culture of most organizations. Let’s take a closer look. Anger in the work place …