Returns & Exchanges

Return of Online Purchases By Mail
If you are not completely satisfied with a Sephora purchase or gift for any reason, please review our return, refund, and exchange policies below for Sephora.ca purchases and in-store purchases. In all cases, products must be returned in new or gently used condition.

If your purchase was before June 27, 2015:

Return shipping costs are paid by the purchaser and any shipping cost associated with the original order cannot be refunded.

Step 1: Fill out the Return Form on your packing slip.Step 2: Contact Sephora Customer Service at 1.877.737.4672 to receive a Return Authorization (RA) number, return instructions, and return mailing address.Step 3: Clearly print the return mailing address, including your RA number on your package and on your Return Form.Step 4: Place your merchandise in the original shipping box. If the original packaging is not available, please use a sturdy box or padded envelope to prevent damage in transit. Return the package to us using the delivery service of your choice. You will receive an email confirmation when your return is processed.

Returns must be received within 60 days from the date of purchase.

If your purchase was on or after June 27, 2015:

Follow these 3 easy steps to return your items by mail.Step 1: Complete the Return Form on the packing slip
Fill out the form on the packing slip included in your original package. Include the Return Form with your item(s). Be sure to update any contact or shipping information if necessary. Return form is located, at the bottom of the packing slip. Step 2: Print your FREE Return Shipping Label
Download a printable, free, return label here and tape it to the front of your box.Step 3: Ship your return
Package your return item in the manufacturer's product box and Sephora packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit. Attach the pre-paid return shipping label to the package and mail it using the Canada Postal Service (Canada Post). You will receive an email confirmation when your return is processed.

Items shipped to Sephora outside of the returns window may not be returned to you.

Return of Online Purchases In Store
Visit any free standing Canada Sephora store to return your item(s) purchased through Sephora.ca. Please bring your order summary as well as the credit card you used to place your order. A Sephora staff member will process your return or exchange at the Sephora store - it's that easy!

Note: Original shipping and handling costs are non-refundable unless the return is due to Sephora error. Please do not mail your return to the Sephora store. The stores are unable to process mail-in returns.

If your online purchase was before June 27, 2015, returns must be received in store within 60 days from the date of purchase. If your online purchase was on or after June 27, 2015, returns must be received in store within 30 days from the date of purchase. If you return your online purchase in store after the return window, we will gladly offer to you a product exchange or merchandise credit.

Refunds & Credits of Online Purchases
We will issue a refund to your credit card for the full purchase price (including taxes) of any new or gently used item that you return within the returns window.

For returns by mail, please make sure to enter all of your information, including your e-mail address. It can take up to 30 days to process the return when you return by mail and credit your account. We will notify you via e-mail once your return has been processed.

When returning online purchases by mail or in store, please note that your financial institution will likely take approximately five business days to reflect any credits. Original shipping and handling costs are non-refundable. Beauty Insider points associated with your return will be removed when the transaction is processed. If you have any questions about your return, please contact Customer Service.

Gift Returns
If you are returning a gift, please visit your local store to return within 60 days if the original online purchase date was before June 27, 2015 or within 30 days if the original online purchase date was on or after June 27, 2015.

Exchanges
Please note that we do not offer exchanges when you return online purchases by mail. If you would like to make an exchange, please visit one of our store locations.

U.S. Returns
This policy applies to Sephora Beauty Canada, Inc. returns only. See the U.S. Returns section of Customer Service or call 1-877-SEPHORA (1-877-737-4672) for instructions regarding returns and exchanges of products purchased in the U.S. or on sephora.com.

Items purchased in store and returned within 30 days of your original purchase date along with your receipt will be refunded or exchanged at your preference. Refunds will be processed in the same tender as your original purchase. Beauty Insider points associated with your refund will be removed when the transaction is processed. All applicable taxes as required by law will be included.

Items accompanied by a receipt but returned after 30 days will not be eligible for a refund. Instead we will gladly offer to you a product exchange or merchandise credit.

Items returned without a receipt but found within our system will be processed according to the Sephora refund and exchange policy.

Any products not accompanied by a receipt and not verifiable within our system will be ineligible for a refund, exchange, or store credit.

Sephora Canada may choose, at its discretion, to accept product refunds and exchanges for items purchased in Sephora stores outside of Canada, and such refunds and exchanges will then be in accordance with the Refund and Exchange Policies outlined above. All eligible transactions can only be processed in Canadian dollars and we must apply all federal and provincial taxes as required by law. We are not able to make any adjustments for currency valuation.

Sephora Merchandise Credit and Gift Cards have no expiration date and cannot be redeemed for cash (other than as provided by law), reloaded, transferred to others, or sold; and if lost or stolen we are not able to replace them for you.

Note that all returns are subject to validation and approval by Sephora. Sephora reserves the right to limit or refuse a return. Sephora will respect any additional return rights that you may have under applicable provincial laws, including any refund rights with respect to purchases made on Sephora.ca.