Service

Service

Additional information and functions for registered users

The B&R Portal provides registered users with additional functionality. When you log in as a registered user with your username and password, you will have access to the following functions.

Revision information

You have access to the revision history for the B&R products you have purchased.

Notification of changes

The notification of changes function allows you to be informed periodically about technical product changes. You can specify the product groups that you are interested in from your profile.

Customer-specific products

Customer-specific products are not shown in the general product catalog. As a registered user, however, you also have access to data for products that have been developed specifically for you.

Customer-specific materials

You are able to search the B&R product catalog for products using your own model numbers via the product search function. Your model number is also displayed in the product catalog with the individual products. For this to function correctly, you must provide us with your model number when making your order.

Material returns portal

With the "Material return portal", you can handle repairs and reclamations quickly and efficiently. Clear tracking of repairs, seamless flow of information between customers and B&R and online availability of all service documents for a service order (repair or reclamation) are just some of the advantages of using this portal. This portal is available for both customers and partners.

Support portal

With the "Support portal", you can easily create support requests and view the current status of existing requests. Ensuring transparent monitoring of the support process, providing complete documentation of the information flow between customers and B&R and making necessary files and documents needed for the solution available online are just a few of the benefits of using this portal.

Product Configurator

Our simple and intuitive configurator enables you to create your own configuration for your devices that is specially tailored to your hardware and software needs.

The integrated, extensive technical knowledge base (in the configurator) shows you only the hardware- and software-specific features that are compatible to one another. Devices that were created and released using the B&R Configurator can be ordered and produced without further consultation.

For users without a customer login, it is possible to start the configuration simulator from the product catalog in order to get an overview of the wide range of B&R products.

This site uses cookies to enable a better customer experience. By continuing to browse the site you are agreeing to our use of cookies. Please find more information about cookies in our Data privacy statement.