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can't open internet explorer

russell146

Posted 17 August 2005 - 04:32 PM

russell146

Member

Member

28 posts

I'm not sure where the best place to post this is because I don't know what the issue is. I think maybe I deleted something from my Add/Delete programs area. I've had some trouble with pop-ups lately and I was deteling things that the pop-ups had added to my programs list. Now I the internet won't open when I click on internet explorer. I can get in by opening up by recycling bin and typing a webpage into the bar. Also, I cannot click on any links and have a new page open. It will continue to the page if it's that kind of link, but if it's the type of link where a new page needs to open, it won't do so. Sometimes the window starts to open and the quickly disappears. One good thing is that this has gotten rid of my pop up issue because the pop ups can't open. hehehe (got to look at the positive side)

Here's my hijack this log incase this helps. If I should post this else where, let me know.

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bricat

Posted 18 August 2005 - 08:05 AM

bricat

Visiting Staff

Visiting Consultant

645 posts

Welcome to the Geeks To Go forum.

this may take a few attempts to clean, please be patient.

Click Start > Run > type services.msc, then click OKScroll down and right click on 'Command Service'Select 'Properties' and set the "Service Status" option to "Stop"Set "Startup type" to "Disabled", click Apply, then OK.

russell146

Posted 18 August 2005 - 08:45 PM

russell146

Member

Topic Starter

Member

28 posts

Thanks for the help! Here's how things have gone so far:

When I went to: "service.msc" - when did command services, I was able to change it to "disabled" but was unable to cick the "Stop" button. "hgahyai" - was already at "disabled" and also was not able to hit "stop"

I was able to checkmark everything on the highjack this log and delete.

I was unable to find "Cas" and "sose" in the Add/Remove files

When I was in Safe Mode: Deleted all the folders/files you suggested although I was unable to find "exp.exe"

Deleted Temp files without any issues.

I AM NOW ABLE TO OPEN INTERNET EXPLORER AGAIN! THANK-YOU!!!!

Here's my new Highjack This log. Let me know if there is more I should do. Thanks!

russell146

Posted 19 August 2005 - 06:18 AM

russell146

Member

Topic Starter

Member

28 posts

I was able to delete the thing from the HighJack This log. I was unable to delete the file s4gddk. It said: "Access Denied" and then it said something like, this file may be in in use or may be write protected.

Also, when I start up my computer, a box comes up that says:

"548: qttask.exe - No Disk

There isno disk in the drive. Please insert a disk into drive \Device\Harddick2\DR4."

I have to hit the cancel button three times before the box will go away. Here's my new HiJack This log.