scorecard technology support 7

7. Whether the institution maintains local data centers (servers), and/or contracts for outsourced, hosted services or cloud services, those systems are administered in compliance with established data management practices such as the Information Technology Service Management (ITSM) standards which include appropriate power protection, backup solutions, disaster recovery plans, etc.

Deficient Developing Accomplished Exemplary

Information security and information infrastructure is governed by the San Jose State University Information Technology Services Policies and Standards which includes the Data Center Security Standards. All users and departments are required to adhere to these policies and standards.

User data maintained by service providers (such as PeopleSoft, Canvas, Panopto, and Zoom) is protected by industry-standard data center practices for high availability, including data backup, data redundancy, and service failover.