Shipping Information

Methods of Shipping

All shipments are F.O.B. Action Industries unless otherwise stated. Action Industries will choose the most expedient, cost-effective method of shipping unless otherwise specified by the customer. UPS has a maximum shipping length of 8’10”.

Every effort will be made to ship orders complete from one location. If it is necessary to ship from more than one location, freight charges will apply for each shipment.

Return Material Authorization

All incoming shipments must be inspected immediately for carrier damage and accuracy of received material. If there is apparent carrier damage, please note any damages or shortages on the freight bill before signing for the material. The carrier should provide you with a claim form to be filed. In the event that Action Industries has erred on a shipment, please contact your sales representative for verification. At that time, you will be issued an RMA number and appropriate shipping instructions.

Any material you no longer require and would like to return for credit must also be issued an RMA number. Again, please contact your sales representative for verification and an RMA number. All shipping charges are to be prepaid and will be the responsibility of the customer. Only material credit will be issued and is subject to a 25% restock fee (minimum $30.00) to be paid by the buyer to cover handling, inspection and clerical costs. Any material returned that Action Industries does not deem to be saleable will be subject to a higher restock fee or will be returned to the customer at the customer’s expense.

The RMA number must be clearly marked on all cartons and paperwork that is associated with an authorized return. No unauthorized returns will be accepted. Any unauthorized return will be refused, and all shipping and incidental expenses will be the customer’s responsibility. All returns must be made within (30) days from the original invoice date regardless of the reason for return.

Action Industries is a leading manufacturer and distributor of a wide range of products for the garage door industry.