Unrivalled commitment to Customer Service standards, passion for our Customer's business and innovation within the Freight Forwarding and Logistics industry are the core components of who we are. We have a purpose built head office and warehousing facility in Witham, Essex which is home to the seafreight, warehousing, haulage and national distribution services. Exports and Airfreight are headquartered at our dedicated office and warehouse facility in Manchester.

http://www.pfeweb.com/

Job summary

PFE are currently recruiting for an apprentice to join their friendly, hardworking team as an Operations Assistant Apprentice.

Duties Summary:

To assist in the day to day of operations of key account management including: liaising with logistics partners to oversee the movement of goods, liaising with the customer to keep them informed of any issues and the upkeep of related administrative tasks.

Main duties:

Communication with Suppliers to provide up to date information relating to shipments

Assist in raising invoices

Assist in raising cost confirmations

Communication with the customer to report any issues and assist in resolution

Communication with our partners to arrange and monitor movement of goods

Providing administrative assistance to Key Account Manager

Additional duties:

Creating and maintaining KPI reports

Creation of warehouse files and Devan instructions

Assisting in updating internal systems

Main responsibilities:

To provide administrative support to key account managers

To provide excellent customer service to key stakeholders on the account

To work with our partners to ensure the smooth and effective operational management of the account

Working week

Mon - Fri 9-5.30 (hour for lunch) Total hours per week: 37.50

Desired Skills

Technical skills:

Knowledge of Excel

Data inputting

Spreadsheets

Soft skills:

Highly organised and structured approach to tasks

Work on own initiative but also as part of a team

Flexible approach to working during busy periods.

Ability to develop relationship with customers

Strong task orientation – can do approach

Personal Qualities

Confident

Happy to pick up the phone

Strong work ethic

Personable

Qualifications

If you do not have Maths and English GCSE grades A*-C (or equivalent) we will support you to achieve Functional Skills in those subjects.

Future Prospects

If hard work is shown throughout the Apprenticeship there is the possibility for a full time position in the company, the company are keen for the Apprentice to stay in the company and grow.

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