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mm
mum
VOL. 2, NO. 3
1246 University Ave., St. Paul 4, Minn.
JANUARY, 1953
QPC
Mind Your Manners On The Phone
Today, with the telephone an indispensable factor in
our relations with the traveling public, correct telephone
usage is a subject deserving careful consideration by all
Hiwaymen.
In talking over the telephone, two persons are in a
peculiar relationship. They can hear, but cannot see, each
other. The smiles and gestures that convey courtesy and
g^id-will are lost. Only the tone of voice, choice of words
the manner in which the words are spoken can convey
wanted impression over the telephone
That is why Telephone
Manners are so important between us and the public
served by the Highway Department.
The telephone provides communication by voice—the natural
and quickest way of making your
thoughts, desires and personality
known to others. When someone
calls into a department office, he
has a reason for requesting certain information, and wants it right
away. That request may seem
ridiculous to a highway employee,
but the need for it was important
enough to warrant the trouble
of telephoning. Highway employees must recongnize that impor
tance and treat the call with
tact, courtesy and attention.
When a Hiwayman calls out,
he, too, should have the same reason for making that call.
Remember the Golden Rule?
". . . unto others . . ." You like to
deal by telephone with persons
whose voice and manner of speaking show them to be courteous,
interested and alert. Not so with
those who seem abrupt or indifferent. Remember that rule, Phone
As You Would Be Phoned To. It
will help get things done quickly,
more easily and with good feelings.
Telephone users have come to
Essentials For Good
«wer Calls Promptly
saves time—less irritating
tify Yourself
give your name and division
Have Pad And Pencil Handy
avoid unnecessary toaiting
Speak Distinctly
ordinary conversation will do
Telephone Service
Be Courteous And Attentive
and smile over the phone
Allow Time To Answer
ivait a minute when you call
Offer To Call Back
if you look up the answer
Hang Up Gently
saves equipment and temper
realize that correct telephone
habits go far in making or marring
good impressions in the social and
business world. They know that
there are certain essentials in the
proper handling of telehone calls
which are easy to follow and
which help them do a better job.
They do better work with old
friends they have never met, but
know well from many conversations over the telephone.
You make friends over the telephone as you do any other way,
by being courteous and considerate, by speaking clearly and distinctly, by being attentive, a good
'{Continued on page 8)
Here's the Hiwayan Club's Christmas Welfare committee, busily sorting out
warm shirts and pants for some youngster whose Christmas would not have been
so happy without their help. Bonnie Carlson, Bernice Grey and Marjorie Whitney
make clothing selections, while Bob Blomberg loads packages for delivery.
A Hiwayan Christmas
Again the spirit of Christmas,
of giving, and of good will toward
men, was uppermost in the hearts
of Central Office Hiwaymen and
women. Christmas parties were
the rule in all of the divisions; but
one party made a lot of people
happy.
First there was that group,
practically everyone in the Central Office, who contributed almost $500 to the Christmas Welfare Fund. Then there was that
group of nineteen families who received gifts of clothing and food
baskets to cheer them over the
holiday.
As they have for many years,
the Hiwayan Club sponsored the
program which had the support of
all employees. When it became
time to consider the Christmas
program, names of worthy families were suggested to the committee. These families included
several former Hiwaymen and
some employees who have had difficult times due to extended ill
nesses. All were in Minneapolis
and St. Paul. The Holiday Bureau
was checked, too, for names of
families who might need baskets,
and also to avoid duplicating another organization's gifts.
After checking with the agencies, committee people visited the
homes of the families selected to
determine the best way of helping. Lists were made up and
shoppers went to work, answering
the Hiway version of Santa's let-,
ters. Every family had a different
list, of either food, clothing, or
both.
Food baskets all included a ham
as the main course of a Christmas
dinner. And the fixin's came along,
vegetables, potatoes, eggs, butter
and many other staple foods.
Most of the clothing distributed
to adults had been contributed by
employees, cleaned and mended.
The shoppers concentrated on the
needs of the children, tee shirts,
(Continued on page 5)

mm
mum
VOL. 2, NO. 3
1246 University Ave., St. Paul 4, Minn.
JANUARY, 1953
QPC
Mind Your Manners On The Phone
Today, with the telephone an indispensable factor in
our relations with the traveling public, correct telephone
usage is a subject deserving careful consideration by all
Hiwaymen.
In talking over the telephone, two persons are in a
peculiar relationship. They can hear, but cannot see, each
other. The smiles and gestures that convey courtesy and
g^id-will are lost. Only the tone of voice, choice of words
the manner in which the words are spoken can convey
wanted impression over the telephone
That is why Telephone
Manners are so important between us and the public
served by the Highway Department.
The telephone provides communication by voice—the natural
and quickest way of making your
thoughts, desires and personality
known to others. When someone
calls into a department office, he
has a reason for requesting certain information, and wants it right
away. That request may seem
ridiculous to a highway employee,
but the need for it was important
enough to warrant the trouble
of telephoning. Highway employees must recongnize that impor
tance and treat the call with
tact, courtesy and attention.
When a Hiwayman calls out,
he, too, should have the same reason for making that call.
Remember the Golden Rule?
". . . unto others . . ." You like to
deal by telephone with persons
whose voice and manner of speaking show them to be courteous,
interested and alert. Not so with
those who seem abrupt or indifferent. Remember that rule, Phone
As You Would Be Phoned To. It
will help get things done quickly,
more easily and with good feelings.
Telephone users have come to
Essentials For Good
«wer Calls Promptly
saves time—less irritating
tify Yourself
give your name and division
Have Pad And Pencil Handy
avoid unnecessary toaiting
Speak Distinctly
ordinary conversation will do
Telephone Service
Be Courteous And Attentive
and smile over the phone
Allow Time To Answer
ivait a minute when you call
Offer To Call Back
if you look up the answer
Hang Up Gently
saves equipment and temper
realize that correct telephone
habits go far in making or marring
good impressions in the social and
business world. They know that
there are certain essentials in the
proper handling of telehone calls
which are easy to follow and
which help them do a better job.
They do better work with old
friends they have never met, but
know well from many conversations over the telephone.
You make friends over the telephone as you do any other way,
by being courteous and considerate, by speaking clearly and distinctly, by being attentive, a good
'{Continued on page 8)
Here's the Hiwayan Club's Christmas Welfare committee, busily sorting out
warm shirts and pants for some youngster whose Christmas would not have been
so happy without their help. Bonnie Carlson, Bernice Grey and Marjorie Whitney
make clothing selections, while Bob Blomberg loads packages for delivery.
A Hiwayan Christmas
Again the spirit of Christmas,
of giving, and of good will toward
men, was uppermost in the hearts
of Central Office Hiwaymen and
women. Christmas parties were
the rule in all of the divisions; but
one party made a lot of people
happy.
First there was that group,
practically everyone in the Central Office, who contributed almost $500 to the Christmas Welfare Fund. Then there was that
group of nineteen families who received gifts of clothing and food
baskets to cheer them over the
holiday.
As they have for many years,
the Hiwayan Club sponsored the
program which had the support of
all employees. When it became
time to consider the Christmas
program, names of worthy families were suggested to the committee. These families included
several former Hiwaymen and
some employees who have had difficult times due to extended ill
nesses. All were in Minneapolis
and St. Paul. The Holiday Bureau
was checked, too, for names of
families who might need baskets,
and also to avoid duplicating another organization's gifts.
After checking with the agencies, committee people visited the
homes of the families selected to
determine the best way of helping. Lists were made up and
shoppers went to work, answering
the Hiway version of Santa's let-,
ters. Every family had a different
list, of either food, clothing, or
both.
Food baskets all included a ham
as the main course of a Christmas
dinner. And the fixin's came along,
vegetables, potatoes, eggs, butter
and many other staple foods.
Most of the clothing distributed
to adults had been contributed by
employees, cleaned and mended.
The shoppers concentrated on the
needs of the children, tee shirts,
(Continued on page 5)