Samsung - Samsung S380c No Text Alert

Samsung
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As the title says when I receive a text message there is no alert sound. --I've checked what I believe are the relevant settings under both sound settings and message settings but this has not fixed the problem.

This problem also happens with the very similar but older Samsung R355c but it can be easily fixed by turning off the phone, pulling the battery and letting it sit for 5 to 10 minutes, reinserting the battery and powering it back on. This does not fix the S380c.

The phone is new enough google only has answers from all the very not helpful "askmefast.com", "helpowl.com", etc --which means NO answers.

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