By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.

We have updated our Privacy Policy and Terms of Use, effective May 25, 2018. These changes were made primarily in preparation for the EU’s new data privacy law, the General Data Protection Regulation (GDPR). Please take a look here

To celebrate the launch, Casinomeister has teamed up with 3 casinos to run a competition where you can win a 3-day break* in Dante's stunningly beautiful birthplace of Florence in Italy (or a cash prize of £500) along with a number of smaller prizes for the best screenshots

This is my experience with online casinos, and it is just ONE person's experience, but unlike many posts, I have no vested interest at all in promoting any particular casino. This is my experience alone, but it may help new players and some existing ones.

Firstly, this is what I have learnt, in short, over 2 years of playing at over 30 casinos:

1) ABSOLUTELY read the reviews by both webmasters AND players. Look for casinos with multiple complaints and avoid them, even if the complaint has been 'resolved',

2) If the casino will not tell you which company owns it, don't play there... if something goes wrong and your money goes missing, you need legal recourse,

3) Find out where they are located and the process for complaints. If they are located in, say, Antigua, there is a Directorate of Offshore Gaming that you can contact to resolve many issues,

4) Under no circumstances play at casinos on the rogues list. They are there for a reason, and sites like this do not list them just for fun or for a hidden agenda.

5) Play with play money first. Get a feel for the games and the wins you can expect. If the game play doesn't feel right for you, go elsewhere.

6) Some casinos are 'highly recommended' by websites. Sometimes the webmaster is an affiliate and receives money for promoting them. Do your due diligence and read the forums as well.

7) Be respectful to staff but remember, you are paying them money, not the other way around. Often a squeaky wheel gets the grease, but don't be too squeaky unless there is no other option.

8) Read their terms and conditions very very carefully. If it mentions the wording 'bonus hunter' or 'bonus abuser' play elsewhere. This is just an excuse not to pay you if you win. If they won't want you to have bonuses then they should not give them to you.

9) Never cashout everything... this WILL cause you some problems. I recommend only ever cashing out half of your winnings. They want you to play, and if the think they are going to lose out, then they CAN get nasty.

10) Never threaten to do a chargeback... if you feel you have grounds for a chargeback, contact your bank or Visa/Mastercard and discuss with them.

11) There is a blacklist. I have been put on it once, for telling the casino I was playing at that I want a bonus because they have taken all of my money without any wins. If you DO end up on a blacklist... so? It's not the end of the world. Play somewhere else.

12) Set a daily or weekly limit, and don't modify it. Don't allow them to increase your limit without your permission.

13) If you make a mistake by betting too high or something, don't complain. It never works. If YOU pressed the button, it is YOUR responsibility.

14) The only deposit confirmation documents you should send any casino is a signed authorisation for the transactions you have made (NEVER sign a blanket authorisation) and you should provide a copy of the card and your driver's licence/ If they ask for more, be a little wary.

Now for the good stuff... my hotlist and blacklist:

Sun Palace - avoid. uses RTG. questionable odds. nasty staff (Brian). will argue all the time about rubbish. will argue over every bonus. horrible software. takes ages to download and install games. problem with the way security handles your docs. just avoid.

32Vegas - avoid. they blacklisted me with another casino because i told them they took my money, so they had me listed as a problem gambler. these people will give you stacks of bonuses, but they WILL call you a bonus hunter if you take them. they will do anything to get you to deposit. these are nasty people, who seem really nice and helpful at first. don't fall for it.

Bodog - my experiences were not good. lots of people like them. i don't. no particular reason. i just found them a bit too arrogant for my liking. no respect for the customer

Casino Tropez - i personally love them. good bonuses. friendly staff (except for Sabrina). my vip host is fantastic. really looks after me. i had a $4k cashout after only about 500 in deposits. good games but they need more. if you like playtech, these are the people to play at. only downside is that when you are on a losing streak, it's a long long streak.

Any site driven by microgaming - my experiences with microgaming have been bad, but lots of people prefer this over playtech. so, me personally, i don't like the software and find it very intrusive and hard to get rid of. there was very little in the way of support at the casinos i played at, but maybe that was just those casinos

Kiwi Casino - this is one i thought would be good, but i would avoid it as i have had a few problems here. they are no longer owned by a land based casino, and since then are sliding downhill.

Carnival Casino - they spam me incessantly. i will never play there, as i receive maybe 20 emails per day from them. these guys were good, years ago. rubbish now.

Golden Palace - do they even still exist? Same as Carnival. Used to be good but that was a long time ago now.

Allslots - they are rude and arrogant, for no good reason. i wouldn't play there for all the tea in china.

Well, there are lots of others, but these are the ones i feel most passionate about, one way or another.

The first half of your post is great, and sound advice. The second half re: particular casinos is a poorly hidden attempt at airing your beef with Sun Palace/Mainstreet Vegas group (already posted in complaints). BTW, have you contacted the rep on board here for Mainstreet Vegas and voiced your concerns to them? That is one nifty function of this forum. Maybe not as much fun as venting publicly, but quite effective really.

You know what? Just cause I'm such a nice person, I'll even get you the link so you don't have to go searching. Wouldn't want you getting lost.

What makes you think I HAVEN'T contacted the rep before I posted this?

I notice you only focused on one casino out of the list I produced... and based on your other reply to my other post, I think it is becomming clear that YOU may have a bit of a vested interest in Main Street.

I said at the very top that this was MY experience, so who the hell are you to say otherwise?

What makes you think I HAVEN'T contacted the rep before I posted this?

I notice you only focused on one casino out of the list I produced... and based on your other reply to my other post, I think it is becomming clear that YOU may have a bit of a vested interest in Main Street.

I said at the very top that this was MY experience, so who the hell are you to say otherwise?

Click to expand...

I focused on the one casino because that's the one you already have a thread going about in the Complaints section.

As to vested interest, absolutely none. I did play at one of their sister casinos back when they were Playtech, Twin Aces, about three years ago. I haven't been back since they switched to RTG. Besides that, no interest in them one way or another.

YOUR experience is already posted in another thread, but of course this forum is more visible and gets higher traffic than complaints. The only reason I posted a response to you here is because you rub me the wrong way. You have a shitty attitude for someone who just joined up here. I can already see you're one of those who, if anyone disagrees with your opinion, they're an asshole and affiliated with whatever casino you have a problem with.

Like I said, the first part of your post was excellent, and it is great advice for anyone who is new to online gaming. But it's nothing that Bryan doesn't already have posted on this site in numerous places. AND, he also has an accredited list of casinos that newbies can choose from. Who the hell are you to think that your list should take precedence over his? Personal experience is fine, I have no problem with that. I do have a problem with attitudes like yours. Why don't you try becoming a part of the forum first before you start telling us all what we should do? And before you try telling people here that the casinos that CM works with are rogues? Just a thought.

where in my post did i say my list took precedence over casinomeister?

that's just silly talk.

I posted my unbiased opinon (in that i haven't been paid or otherwise for my opinions) and YOU came in and tried to shoot me down! Then you pretend it's the other way around!

If you don't like my response to your post, don't post. Simple as that. I am giving my opinion on a topic I am passionate about, and whether you agree or disagree is your prerogative, but this is MY experience, and I don't need you to try and belittle that.

As for my experience being posted in another thread, is there some rule here about NEVER mentioning another casino that appears in a prior thread? No, i don't think so.

Rub you the wrong way? You didn't need to post here, you didn't need to reply, that is all YOUR doing.

And WHERE in my forum did I say 'This is what you should do...'..... are you completely stupid? This is MY OPINION! I SAID THAT FROM THE OUTSET, AT THE VERY TOP OF THE POST. If you failed to read that, and if you fail to understand why this is being posted, then that is YOUR problem.

I think many people will benefit from this thread, and as you have already agreed that the first part is good, then why don't you ignore the second part, as it doesn't concern you anyway, and go flame someone else.

Only when I decide to reply to posts like yours. Besides that, I'm a pretty smart cookie most of the time.

BTW, no there isn't any rule about mentioning a casino that's been previously mentioned. However, there is a rule about cross-posting in multiple forums. And I see the second part of your post as nothing more than a thinly veiled attempt to re-air your "beef" with Sun Palace/Mainstreet.

Actually, you know what? I only just realised I didn't need to even respond to what you wrote... I am not responsible for what other people do, and neither are you. Neither are you responsible for moderating posts, nor mediating or resolving casino issues. You are, like me, just another member. Whether you have the time to post more threads than me is inconsequential and doesn't invalidate my point.

So, people visiting this thread can make up their own minds about which casinos they choose to give money to. I didn't post to control people, just to warn them, and if they choose to heed the warning, then good for them. If they choose to give them money, then that is their prerogative.

I forgot that the post was my experience, my opinion, when it started becomming YOUR post, YOUR opinion. You can surely start another thread, can't you?

Anyway, this toing and froing simply highlights the post, so if your issue is that I chose a post with visibility, not responding will decrease the visibility as other posts get posted to.

It's always the problem with forums.... the members who have been around for years often take on some sense of ownership, like they have some superior right to post than a newb. I had forgotten that that is what tends to happen, so thanks for reminding me.

And just remember, at the end of the day, people will make up their own mind about dealing with one particular casino over another, and as you don't even play at Sun Palace, then I guess I am just a little better qualified to tell my story than you are!

What makes you think I HAVEN'T contacted the rep before I posted this?

I notice you only focused on one casino out of the list I produced... and based on your other reply to my other post, I think it is becomming clear that YOU may have a bit of a vested interest in Main Street.

I said at the very top that this was MY experience, so who the hell are you to say otherwise?

Click to expand...

I'll chalk this up to an overly exuberant newbie who perhaps has not read the rules of this forum.

Pina has been a highly valued member of this forum for.......ever...... and proven to many she does not need anyone to stick up for her.

I have to admit that while reading your above post, I had many of the same thoughts as outlined by Pina.

You didn't need to post here, you didn't need to reply, that is all YOUR doing.

And WHERE in my forum did I say 'This is what you should do...'..... are you completely stupid? This is MY OPINION! I SAID THAT FROM THE OUTSET, AT THE VERY TOP OF THE POST. If you failed to read that, and if you fail to understand why this is being posted, then that is YOUR problem.

Click to expand...

What's the problem with you?

Why did you piss off the users here?

Better YOU don't post here and go in another forum, or maybe do something sinful in YOUR life, like this:

Nobody needs YOUR opinion here, because this is only bullshit, so go away from here, because you really suck!

Ahhh.... this just goes to show my point.... if you build something for a community of people, then the one's who have posted the most or who have been members the longest think that they have some god given right to push newbies around and that their opinions are not as valid as someone who has been a member for years.

Read the original post, and if you don't agree with it, then explain WHY you don't agree with it, but stick to the thread topic.

Totally unbiased? I wouldn't go that far. Every opinion has a bias, that's the whole purpose of an opinion. But anyway...

The Disagreements

Casino Tropez, are you serious??? Back when I could play at Playtech casinos I tried them out (using their $5 or $10 free chip). As soon as I signed up and opened the casino software, a Live Chat window instantly opened up with an operator on the other end begging me to deposit. They also called me several times trying to get me to deposit. That's way too pushy in my opinion - just leave me the fuck alone and if I want to deposit then I will. I discovered Bet365 shortly after and they became the only Playtech casino that I played at (the lack of a reverse-withdrawal and the instant Neteller payouts helped).

All Microgaming casinos are bad? Have you played at many MG casinos? Granted all of them are pretty much the same, and the software is a complete BEAST, but I always get the most enjoyment - and playthrough - from MG games.

Bodog - RIGHT ON! I don't like them either. In fact, I can't stand them. I think they're arrogant, greedy, pushy, and concerned only with themselves. I don't understand why so many people support them. They don't get the latest games until months after they have been available at other RTG casinos, their video poker paytables are worse than better RTG's (i-[cough]-Net-[cough]-Bet), and the way their cashier system works is confusing the first time you deposit (if you've never played at a sportsbook/casino combination before), and a pain in the ass every subsequent time you deposit. It's a little weird to return to the casino after depositing to see that you still have a $0.00 balance. Why they don't add a link on the deposit confirmation page so that you can transfer your purchase into your casino balance right from there is beyond me - or better yet, why they can't figure out that if you are depositing from within the casino software that maybe you would like the funds automatically deposited into your fucking casino balance! Instead you have to go back to the casino just so that you can get back to the cashier again and click on the other option (which is either Deposit or Purchase Chips, which to me sound like the same thing, but they aren't) so that you can transfer the money from the sportsbook to the casino. And their oh-so-generous automatic 10% bonuses that tie you in to a ridiculous wagering requirement are beyond annoying (I made sure to have them disable that bullshit when I made a couple deposits there last year). And when I took a stab at becoming an affiliate, they wanted me to jump through all sorts of hoops before they would let me promote them! They essentially demanded premier placement on my web site (ever been to You must register/login in order to see the link.?*). Needless to say, they declined my affiliate application - boo friggin' hoo. They are way more trouble than they're worth. You're the first person I've seen that feels the same way about them that I do.

*Note: I love Michael Shackleford's site and everything he offers and does. I provided the link to point out the kind of advertising coverage that Bodog was looking for from my site.

EDIT: I read all the posts that were made during the time I was writing the above. Seriously, chill out a little - everything will work out for you.

Bodog - RIGHT ON! I don't like them either. the way their cashier system works is confusing the first time you deposit (if you've never played at a sportsbook/casino combination before), and a pain in the ass every subsequent time you deposit. It's a little weird to return to the casino after depositing to see that you still have a $0.00 balance. Why they don't add a link on the deposit confirmation page so that you can transfer your purchase into your casino balance right from there is beyond me - or better yet, why they can't figure out that if you are depositing from within the casino software that maybe you would like the funds automatically deposited into your fucking casino balance! Instead you have to go back to the casino just so that you can get back to the cashier again and click on the other option (which is either Deposit or Purchase Chips, which to me sound like the same thing, but they aren't) so that you can transfer the money from the sportsbook to the casino. And their oh-so-generous automatic 10% bonuses that tie you in to a ridiculous wagering requirement are beyond annoying.[/SIZE]

Click to expand...

Ok, i'm not alone with this opinion, because the cashier system really sucks.
I also thought at the beginning, that my deposit is not approved and the 10% bonus is really a bad joke with their WR, so i directly wrote them, that they should never give me any bonus!
I've won yesterday something and i hope, that they also payout very fast, when i withdraw a higher balance (it's $ 2,600), because my $ 300 goes back to my Neteller Account within only 6 hours!

My experiences are all I can go on, and Tropez have been good so far. The most important thing is, I have cashed out and been paid!

That is the single most important thing IMHO. There are literally hundreds of casinos online that DO NOT pay if you want to cash out, for all sorts of reasons. You only have to read these forums to see that.

Personally I think Communic8 is entitled to his opinions although I agree the second half of the post is so strongly worded that it sounds a little "sore" at times. And the "unbiased" thread title is clearly misleading as we have all seen the player's Sun Palace complaint thread, so you have to wonder if there wasn't an ulterior motive to the second half. In fact I'm going to change the thread title.

The first half of the post is sound advice, the second half is one person's opinion that contains one or two "generalised" points representing what is probably a minority perspective. As long as people realise that.

I would add one very important point to the list for newbies:

Don't sign up two accounts at a casino from the same computer/IP address even if there's more than one of you playing. Even if it's innocent, it looks fraudulent.

The bottom line is that it pays for newbies to research their casinos and utilise the Accredited list.

Hi,
I'm here because I got an e-mail from Casinomeister saying I haven't been recently so come on back and have a look. This thread is where I randomly started looking and I'm in total agreement with the OP when he complains about old hands in a forum resenting newbies. If you want it to yourselves then have it. I won't be back and neither will I reply to the forum elders when they all jump on me, I'm a little above all that.
Goodbye, you deserve each other.

Useful Searches

Our Philosophy

Casinomeister has proven to be instrumental in bringing trust, credence, and a level playing ground for the online gaming community. In an industry that still remains to be relatively unregulated, Casinomeister has shown that information empowers the player community in order to make wise decisions when it comes to online gaming.

Where to Start

Disclaimer

Casinomeister.com does not intend for any of the information contained on this website to be used for illegal purposes. You must ensure you meet all age and other regulatory requirements before entering a casino or placing a wager. Online gambling is illegal in many jurisdictions and users should consult legal counsel regarding the legal status of online gambling and gaming in their jurisdictions. The information in this site is for news and entertainment purposes only. Casinomeister.com is an independent directory and information service free of any gaming operator's control. Links to third party websites on Casinomeister.com are provided solely for informative/educational purposes. If you use these links, you leave this Website.

Copyright 1998-2018. all rights reserved. Casinomeister is a registered trademark. You scrape-a my site, I break-a you face! Legal and Privacy Policy