Advanced Alerting

Receive alerts through a variety of means, including voice call and Slack integration

Features
Advanced Alerting

Notifications are the cornerstone of your monitoring system: letting the right people know as quickly as possible when something has occurred.

Take complete and total control over your alerts

RapidSpike has a sophisticated notifications system that will allow you to configure alerts for all sorts of different scenarios, escalating issues to the proper team members and giving you total granular control over who is notified and how.

Configure alerts for all sorts of different monitor types - be it critical downtime on your server monitors or performance warnings via your User Journeys.

Delivery Methods

Set up who is notified and how by creating Delivery Methods, our way of grouping recipients into teams. Adding multiple delivery methods enables you to escalate issues higher up the chain if they are not resolved.

Determine how each individual is notified via a variety of means: email, SMS, voice call, Slack, PagerDuty and Webhooks.

Trigger Alerts

Configure your alerts to activate via a wide variety of triggers, from element load times, traffic volume and file sizes to complete outages and down-time. Many of these can be tailored in specific detail.

Each monitor type has its own suite of trigger options, allowing you to set up alerting to suit your needs.

Feel Confident

We've worked hard to eliminate false-positives and only alert you when it really matters. We have a number of vital settings in place to prevent "alert fatigue" so you know that if you get a notification, it's something you need to see.

For example: Give your monitors a "threshold" by only triggering alerts if a particular event has happened "X" times before.

What alerts will you configure?

Quickly and easily set up alerts to notify you in hundreds of different situations. Here are just a few examples:

User Journeys

Is your Journey running smoothly?

Example Journey alerts:

1 The load time exceeeds 5 seconds on Step 1

2 A JPG exceeds 1mb in size

3 Combined file size of all scripts is over 500kb

4 The stylesheet takes over 3 seconds to load

Real User Monitor

What's your customer experience like?

Example Real User Monitoring alerts:

1 Site load speed has increased by 20% since last week

2 Total browser load time is greater than 3 seconds

3 Visits have dropped by 50% since last week

4 Visits on the Order page have increased by 100%

Intelligent Page Monitor

Are your key pages live?

Example IPM alerts:

1 The page is down, and has been for the last 3 checks

2 Site load time is more than 10 seconds

3 Errors have been detected on any element

4 An element has taken over 2 seconds to load, twice in a row

Connect Anything

What do you need to track?

Example Connect Anything alerts:

1 My server load is over 90%

2 Disk space is below 5%

3 Stock volume has dropped to less than 10 items

4 Temperature gauge reads over 10°c

Avoiding false positives in Uptime

A common complaint about uptime monitoring is the frequency of false positives - alerts triggered by a random slow connection or a one-off blip in connectivity. To avoid these annoying fakes, RapidSpike performs a number of extra tests to ensure the alerts we bring you are genuine.

Testing and Re-testing

Whenever any of our uptime monitors encounters a failure the RapidSpike system automatically sends it for immediate retesting in another global region.

This is to ensure the failure wasn't caused by a connection issue close to the testing monitor. Once we have established two concurrent failures, we then process the error and send your notifications.

Setting alert Thresholds

All RapidSpike monitors can be configured with a threshold of sensitivity when created. This enables you to determine how responsive you want RapidSpike to be when sending your alerts.

Extremely sensitive monitors send their alerts as soon as a problem occurs. However you can configure alert rules to only send alerts after numberous failures are encountered.

Choose who and how

Break down your notifications into teams or individuals and choose how they are notified.

These "delivery methods" can then be applied to any monitor alert rule in your account.

Each delivery method is assigned a distinct colour so you can easily see which have been applied and where.

Setting Up Alert Rules

The Alert Rules screen lists all the monitors in your account, broken down by type. Just choose the monitor you wish to add a rule to, and you can quickly and easily configure it.

Rules can be viewed in full - along with the delivery method(s) that you've applied.

Supercharge your User Journeyswith Custom Alerts

All of our advanced monitors can be configured with hundreds of different rule types and settings. Here are a few examples of how User Journey rules can be configured: