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Privacy Policy

We, Flughafen Düsseldorf Cargo GmbH (FDCG), attach particular importance to the protection of your personal data. The responsible handling of your personal data is a matter of course for us. We process the data concerning you exclusively in accordance with the applicable data protection laws while guaranteeing the confidentiality, security and integrity of this data.

In addition to our obligation under telemedia law § 13 TMG (German Telemedia Act), by providing the following details we fulfil our duty to provide information in accordance with the European General Data Protection Regulation (EU GDPR), which will come into force on 25 May 2018, in connection with the use of our Internet pages.

1 Responsible company data protection officer

This information on data protection applies to the processing of personal data by the

We, the FDCG, are responsible for ensuring that the personal data concerning you are processed only in accordance with the applicable data protection regulations (Article 4 No. 7, Article 24 Para. 1 EU GDPR).

You can contact our external company data protection officer at

Mr. Andreas Klingler

Düsseldorf Airport GmbH, Flughafenstr. 105, 40474 Düsseldorf, Germany

T. +49 (0) 211/421-2545, F. +49 (0) 211/421-2881

datenschutz@dus.com

or to our postal address with the specification "z.H. des Datenschutzbeauftragten".

2 Nature, purposes and legal basis of the processing of personal data and the recipients of the data

When using our Internet pages, we process your personal data for various purposes, depending on the type of applications, services and contact options made available on our Internet page.

Personal data are first of all, all information relating to an identified or identifiable natural per-son ("data subjects"). Personal data includes, for example, name, address, e-mail address or IP address.

In the purely informational use of our Internet pages, i.e. if you do not register or otherwise provide us with information, we only collect the personal data that your browser transmits to our server. Further information on this subject can be found in section 2.1 below.

In addition to this purely informational use, we also provide various offers and services on our Internet pages, which you can use if you are interested. In principle, we collect and process only those personal data that are necessary to provide the requested service to you or to process your request. Should further data processing take place in individual cases, for example for advertising purposes, we will inform you in detail about the respective processes below. Sections 2.2 to 2.17 list the personal data collected by us in connection with the use of the various services as well as the type, purposes and legal bases for their processing. Further information on data protection law can also be found, if necessary, on the respective website when registering for or using our offers and services.

We have commissioned an external service provider jweiland.net – Jochen Weiland, Echterdinger Str. 57, 70794 Filderstadt, Germany - with the technical support and development. The company jweiland.net – Jochen Weiland has been carefully selected by us, is contractually strictly bound by our instructions and is regularly checked by us. It is equally subject to data protection regulations and are bound to confidentiality.

In principle, your personal data will not be passed on to third parties, unless such information is required to be provided by law or court order.

2.1 Informational visit to the website

When you access our website www.dus-cargo.com, the browser on your device automatically sends information to the server on our website. This information is temporarily stored in a so-called log file. An evaluation of the data, except in anonymous form for statistical purposes, does not take place. The following data is collected and stored when you visit our website:

• IP address,

• Date and time of access,

• Name and URL of the retrieved file

The mentioned data will be processed by us for the purpose of guaranteeing a smooth con-nection to our website as well as a comfortable use of it. In addition, the data is used to evaluate the security and stability of our systems. These data will not be processed any further.

The personal data collected when you visit our website will not be passed on to third parties.

When you visit our website, we also use cookies and an analysis service. You will find more detailed information on this in section 3 below. And 4. this data protection information.

2.2 Subscription to our newsletter

With your consent, you can subscribe to various newsletters at dus-cargo.com which inform you about the latest news concerning Düsseldorf Airport Cargo. Contents of the newsletter and offers advertised therein are named in the declaration of consent.

In order to send our newsletter we need your name and your e-mail address. We need this data in order to be able to send you our newsletter regularly and address you personally. Furthermore, we need your company to be able to judge whether you are entitled to receive the newsletter and to be included in the mailing list. On the website it is also possible to voluntarily provide your position. For registration we use the so-called double opt-in procedure, in which you complete your registration by confirming your e-mail address. If such confirmation is not received within 30 days, your request will automatically be deleted from our database. In addition, we store your IP addresses and the time of registration and confirmation. The purpose of the procedure is to be able to prove your registration and, if necessary, to clarify a possible misuse of your personal data.

The newsletter will only be sent with your prior consent. The legal basis for sending the news-letter is Article 6 para. 1 sentence 1 lit. a EU GDPR.

You can revoke your consent to the sending of the newsletter at any time and thus cancel the newsletter. You have the following options: You can either unsubscribe via the link provided in the newsletter or send us an e-mail to Cargo@dus.com or a message to the contact details given above under item 1 of this information. Your revocation leads to the deletion of the data collected by us with the exception of those data that we need to ensure that no more newsletters are sent to you. The legality of processing based on the consent until revocation remains unaffected by your revocation.

We have commissioned Episerver GmbH, Wallstraße 16, 10179 Berlin, Germany, via the Flughafen Düsseldorf GmbH as processor for the dispatch of our newsletter. The data collected on the basis of your consent will be forwarded to the processor for the purpose of sending the newsletter. Flughafen Düsseldorf GmbH and Episerver GmbH have been carefully selected by us, are contractually strictly bound by our instructions and are regularly checked by us. They are equally subject to data protection regulations and are obliged to maintain confidentiality.

2.3 Contact and feedback form

If you have any questions or suggestions, we offer you the option to contact us using the forms provided on our website. We need your title, name, a valid e-mail address, your company, the affected department (Drop-Down) and your request so that we know who sent the request and can respond to it. Further information can be provided voluntarily.

The data will be processed for the purpose of establishing contact pursuant to Article 6 para. 1 sentence 1 lit. a EU GDPR on the basis of your voluntary consent.

The personal data collected by us for the use of the contact form will be processed exclusively for the purposes of processing your inquiry or your request.

You can revoke your consent to the storage and processing of your data for processing your inquiry at any time. To do so, you can send us an e-mail to Cargo@dus.com or a message to the contact details given above under number 1 of this information. Your revocation leads to the complete deletion of the data collected by us. The legality of processing based on the consent until revocation remains unaffected by your revocation.

The data will not be processed for other purposes, in particular not passed on.

2.4 Application portal

You can apply online via the application portal softgarden of softgarden e-recruiting GmbH, Tauentzienstraße 14, 10789 Berlin, Germany, which is integrated into our website. The personal data that you enter here for registration and application and documents that you upload here are stored exclusively by softgarden -recruiting GmbH. The legal basis for data processing is Article 6 para. 1 sentence 1 lit. b EU GDPR.

delphi Managementberatung GmbH has been carefully selected by us, is contractually strictly bound by our instructions and is regularly monitored by us. It is equally subject to data protection regulations and is obliged to maintain confidentiality.

3 Cookies

We use cookies on our website. These are small files that your browser automatically creates and that are stored on your device (e.g., laptop, tablet, smartphone) when you visit our web-site. The cookies enable the recognition of the Internet browser, however an identification of the visitor is excluded by the transmission of an abbreviated IP address.

The use of cookies serves to optimize the use of our offer for you and to ensure the user-friendliness of the website. For example, we use so-called session cookies to recognize that you have already visited individual pages of our website. These will be deleted automatically after leaving our site.

We also use temporary cookies that are stored on your device for 28 days if you have consented to the use of cookies while using dus.com to improve usability. If you visit our site again to use our services, it will automatically recognize that you have already been with us and what entries and settings you have made so that you do not have to enter them again.

Secondly, we use cookies to statistically record the use of our website and to evaluate it for you for the purpose of optimising our offer (see section 4). These cookies enable us to automatically recognize when you return to our site that you have already been with us. These cookies are automatically deleted after a defined period of time.

When using a customer account, cookies are used to identify you on subsequent visits; otherwise you would have to log in each time you visit.

The data processed by cookies is required for the above-mentioned purposes in order to safeguard our legitimate interests in accordance with Article 6, paragraph 1, letter f of the EU GDPR. Our legitimate interest lies in a user-friendly and appealing as well as functional presentation of the contents and offers of our Internet pages.

Within the framework of the browser setting, the storage of cookies can be rejected. However, we would like to point here that the complete deactivation of cookies can lead to the fact that not all functions of our website can be used.

4 Analytical tools: Matomo (Piwik)

On our website, data is collected, stored and used for marketing and optimisation purposes using technologies from matomo.org. In this respect, the extended data protection conformity setting of matomo.org is used, which only allows further processing of shortened IP addresses. This ensures that a direct identification of the users is impossible. To this extent, no personal user profiles can be created from the data collected. Cookies are used in the course of web analysis (see section 3 of the data protection information).

The collection and storage of data by the analysis tool can be revoked at any time with effect for the future by removing the check mark under the following link:

The technologies of matomo.org are used to analyse and optimize the use of our website. The purpose of the statistical recording is to constantly improve the user-friendliness of our website and to make it more interesting. The collected data is stored permanently and analysed pseudonymously.

The legal basis for the use of etracker technologies and the associated data collection is Article 6 (1) (f) EU GDPR. Our legitimate interest lies in a user-friendly and appealing as well as functional presentation of the contents and offers of our Internet pages.

5 Integration of Google Maps

We have integrated the offers of Google Maps on our website in order to provide you with the advantages of interactive route planning. The legal basis for data processing is Article 6 para. 1 lit. f EU GDPR.

By calling up the Google Maps function, the information that you have called up the offer from our website is forwarded to Google.

Data is transferred regardless of whether or not you have a Google Account. If you are logged in to the user account, your data will be directly assigned to your account.

For more information about the purpose and scope of data collection and processing by Google, please refer to the company's privacy policy, available at

In addition to this information, under the conditions of Article 15 EU GDPR, you may at any time obtain information about your personal data processed by us. In particular, you may re-quest information about the purposes of processing, the category of personal data, the categories of recipients to whom your data have been or will be disclosed, the planned storage period, the existence of a right to rectification, deletion, restriction of processing or objection, the existence of a right of appeal, the origin of your data, if these have not been collected by us, and the existence of automated decision-making including profiling and, if applicable, meaningful information on their details.

As part of your right to information, you have the right to request a copy of your personal da-ta. As a matter of principle, we make data copies available in electronic form, unless other-wise indicated by you. The first copy is free of charge for you; an appropriate fee may be charged for further copies. It is made available subject to the rights and freedoms of other persons who may be affected by the transmission of the data copy. In addition, the restrictions of your right to information in accordance with § 34 BDSG must be observed.

Under the conditions laid down in Article 16 EU GDPR you can immediately request the correction of incorrect data or complete personal data stored with us.

Furthermore, under the conditions of Article 17 EU GDPR, you may in principle request the deletion of your personal data stored with us, provided that the processing is not necessary to exercise the right to freedom of expression and information, to fulfil a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims. Under the conditions of § 35 BDSG, the right of cancellation is subject to certain restrictions.

In accordance with Article 18 GDPR, you may also request that the processing of your personal data be restricted if you dispute the accuracy of the personal data stored by us or if you have lodged an objection to the processing pursuant to Article 21 EU GDPR. In this case we have to restrict the data for the duration of the examination of your request. You can also demand the restriction if the processing is unlawful but you refuse to delete it or if you - but not we - need your data stored with us to assert, exercise or defend legal claims.

Should we process your data on the basis of a consent given by you, you are also entitled to revoke your consent at any time in accordance with Article 7 (3) EU GDPR. This also applies to declarations of consent issued to us prior to the validity of the EU GDPR, i.e. before 25 May 2018. As a consequence of your revocation, we will no longer process your data in the future, which until then was based on this consent.

With regard to your data protection rights please contact us by E-Mail: Cargo@dus.com

7 Right of appeal

If you are of the opinion that the processing of your personal data by us violates data protection regulations, you also have the right of appeal to the competent supervisory authority in accordance with Article 77 EU GDPR. In North Rhine-Westphalia, the LDI NRW is the responsible supervisory authority, which can be reached under the following contact details:

You can object to the use of your data for the purpose of direct advertising at any time with effect for the future. In the event of objection, we must refrain from any further processing of your data for the purpose of direct marketing.

You may also object to the processing of your data if we process it in order to safeguard legitimate interests (Article 6 para. 1 sentence 1 f EU GDPR) or tasks in the public interest (Article 6 para. 1 sentence 1 e EU GDPR). In the event of an objection, we must refrain from any further processing of your data, unless it is necessary for overriding, compelling reasons worthy of protection or to assert, exercise or defend legal claims. The right of objection is subject to the restrictions of § 36 BDSG.

If you wish to exercise your right of objection, please contact our company data protection officer. You will find the contact details under point 1 of this information.

10 Data security

We use SSL encryption to prevent unauthorized access to your personal data by third parties.

In addition, we take appropriate technical and organisational measures to ensure that your data is not manipulated or lost. Our security measures are continuously updated to keep them up to date.

11 Further questions

Should you have any questions regarding the processing of your personal data by us and your rights in connection therewith as well as any other information and suggestions under data protection law, you can contact our company data protection officer in confidence at any time. You will find the contact details of our data protection officer in section 1 of this declaration. All inquiries to our company data protection officer will of course be treated strictly confidentially.