24/7 Customer Support

The client support that you will get from your cloud web hosting company is very important, no matter if you have pre-sales questions and you're not a client yet, or you've got some technical issue with an existing account. Prompt and accurate info regarding a question or an issue can save you a lot of time and efforts, not mentioning that this can often be an indicator that you are ordering from a real web hosting supplier and not from a reseller. If you purchase a hosting account from a company that does not own its servers and it can't access them directly, it's likely that you'll wait for a day or two so as to have a reply to any kind of query, thus your sites may remain offline for a long time. In contrast, a supplier that provides various means of communication and has a technical support team that is available all the time can assist you right away and help you minimize or completely avoid any downtime and prospective losses.

24/7 Customer Support in Cloud Web Hosting

We supply 24/7 customer, billing and technical support for all our Linux cloud web hosting service. Even if you are not our client yet and you have questions, we can help you promptly and provide you with the necessary information, in order to give you a choice to make the very best decision when you purchase your new website hosting account. We're available at any time, including weekends and holidays, and we offer multiple ways of communication to contact us - live chat, phone, e-mails and support tickets. To make things easier for you, we now have several phone numbers internationally, so that you're able to call the one which is closer to you. The maximum response time for the emails and your tickets is 1 hour. The standard response time is around 15-20 minutes, so you can forget about waiting for several days to get support for some task or issue, regardless of its difficulty.

24/7 Customer Support in Semi-dedicated Servers

All of the semi-dedicated hosting service that we supply include 24/7 customer and technical support, which means that no matter what problem you experience, you can contact us and we'll assist you straight away. The guaranteed response time for any e-mail message or trouble ticket that you open from your Hepsia website hosting Control Panel is 1 hour; usually the response time rarely is more than twenty minutes. In addition, we provide phone support with a couple of local numbers around the globe plus a live chat, so you'll be able to get in touch with us and receive additional information about our services even if you don't have an account yet. We can help you with any question or a problem you have - payment methods, package features, e-mail configuration, hosting account settings, etcetera. If you use our services, you will not ever experience a scenario where you should wait for a day or two to get an issue solved like you'll have to do with many other service providers.

24/7 Customer Support in VPS Servers

Every VPS server package that we offer comes with 24/7 customer and technical support, so if you encounter any issue with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you are able to contact us anytime, even holidays and weekends. For your convenience, we supply different methods of communication - telephone support with several local numbers around the world, live chat, e-mail messages and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical issues since it will be easier to monitor what's going on. The maximum warranted response time for all of the emails and tickets is an hour, yet it hardly ever takes that long to receive support. If you obtain the Managed Services upgrade that we provide, our admins can also help you with any third-party software matters.

24/7 Customer Support in Dedicated Servers

We know how important it is to get well-timed support in general, let alone if you operate an entire server, so each dedicated server that we offer comes with 24/7 support with 1-hour answer time warranty regardless of the issue. The service is totally free for all of the issues with your server or the software that was installed by our administrators during the setup, which means that you can contact us as many times as you would like, even during holidays. You could either open a trouble ticket from your billing section or you can send an e-mail message, and the actual reply time for both rarely surpasses 30 minutes because we have admins available 24x7. In case you need general info about our servers or you've got any kind of billing question/issue, you may also call one of the local phone numbers that we have on 3 different continents or you can employ our live chat service and speak to an agent online. For third-party software support, we offer a Managed Services upgrade, that you will be able to add to your server package from the billing Control Panel.