Google Nexus 6P Shipments Delayed, Affected Customers Get $25 Refund

Google pre-orders are already shipping out to some customers, but it seems there’s some bad news for users who pre-ordered the Nexus 6P.

Google is sending out emails to a number of users about the delay in the shipment of their pre-order. The company said they’re working hard to meet the strong demand for the handset, and the orders will be shipped soon.

The company hopes to ship the smartphones next week, possibly in the second week of November. Furthermore, to make it up for the delay, the company is offering a refund of $25 to the affected customer, which will be processed after the shipments commences.

Thank you for buying a Nexus 6P from the Google Store. We’re really excited about this phone and we hope you are too. But we have some not-so-great news: It’s going to take a little longer to get the 6P to you than we would have liked. We’re working hard to meet the strong demand we’re seeing for the color and memory size you ordered, and we promise it will be worth it! Rest assured that orders will still be shipped in the order that they were received.

As of now, we’re expecting to deliver your 6P order between 11/7/2015 and 11/14/2015, and we’ll send you a notification as soon as it goes out the door. As a courtesy, we’ll give you a $25 refund on your purchase, which we’ll process soon after your phone ships.

We know that waiting a bit longer can be inconvenient, though remember we won’t charge you until your order ships. We also want to make sure you’re aware that you can cancel your order. We’d hate to see you go, but if you need to, just follow the instructions here.

We apologize for this news, and thank you again for your order.

Sincerely, The Google Store Team

Did you pre-order the Google Nexus 6P? Did you receive the email from Google?