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counselling | courses

Level 2
Certificate in Information, Advice or Guidance

To be eligible for funding you must be aged 19 or over, have been living in the European Union for the last 3 years and have not previously completed the course you are wanting to enrol on.If you do not meet the above criteria, please register your interest to purchase the course here.

Would any of your employees benefit from completing one of our counselling courses? This qualification covers the topics your employees need to study to be able to provide excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers.

In this unit, your employees will learn about the various differences between information, advice and guidance and the requirements of different clients and how these are best met. It will also help your employees to gain in-depth knowledge of the boundaries and responsibilities present when offering information, advice and guidance, including signposting, referrals and record keeping.

Within this unit, your employees will discover how to interact with clients, executing appropriate and effective questioning techniques, listening skills and non-verbal communication. Your employees will also gain knowledge of the impact of values, beliefs and attitudes on any interactions you may encounter, as well as the importance of confidentiality and impartiality.

Unit 3: Signposting and referral in information, advice or guidance

In this unit, your employees will gain an understanding of the difference between signposting and referrals – when it is appropriate to refer or signpost an individual organisation’s procedures. Employees will also gain knowledge of good practice when signposting and referring, including recording, monitoring and evaluating.

Unit 4: Information, advice or guidance in context

Within this unit, your employees will gain an understanding of information, advice or guidance in the context of their own practice and a specific group of clients – exploring different ways of assisting clients to explore and make choices. Knowledge on discriminatory practices and behaviours affecting specific client groups, as well as potential barriers and how to overcome them, are explored within this unit.

Unit 5: Skills for advice suppliers

This unit provides your employees with an understanding of the purpose and process of an advice interview, examining the relationship between client and advisor, the advisor’s role, stages of the advice interview and how to ensure client confidentiality. A key part of this section is gaining knowledge of social policy in advice work, negotiating effectively on a client’s behalf and support and action planning.

The benefits of this course include:

You will see improved staff retention

Employees will achieve a nationally recognised level 2 qualification

Employees can learn from your own home, in your own time

Employees get access to award-winning learning and assessment materials

Employees will receive subject specialist support from a Tutor and access to a Learner Support Advisor for everyday queries

Funding available – speak to one of our team for more information and to see if your staff are eligible.

Once your employees have completed this course, they could progress on to the following: