Customer Service

​Your satisfaction means the world to us.

We’ll always provide you with fast, courteous service.

If you have a question, comment, or suggestion about any of our products or services, please call us at 800.558.8976 or email info@crisisprevention.com.

Training Program Guarantee

We guarantee your satisfaction with our training programs. If you’re not 100% satisfied, we’ll send you a full refund.

Training Program Cancellation Policy

We understand that circumstances may arise that require you to cancel. Registrations cancelled 15 or more days prior to a program start date are fully refundable, transferable to another individual, or transferable to a program at a later date. Registrations that are cancelled within 14 days of the program start date are nonrefundable; however, a substitute can be sent to that program or the registration can be transferred to another CPI program conducted within four months of the original program date for a $35 administrative fee. If you do not attend, you are responsible for the full program fee.

CPI reserves the right to cancel a program. In the event of program cancellation, CPI’s responsibility will be limited to a refund of the program fees.

Non-Discrimination Policy

CPI is committed to assuring equal participation opportunities, and equal access to services, programs, and activities. All decisions are made based on merit, qualifications, and competence. We are committed to providing a training environment that is free of discrimination and harassment. CPI’s policy prohibits its staff from discriminating or making explicit references of a discriminatory nature based on gender, ethnicity, religion, age, disability, socioeconomic status, and/or sexual orientation. If you feel you have suffered discriminatory practices during a training event call our offices at 800.558.8976 and speak with the legal department to ensure documentation and investigation.

Product Return Policy—CPI’s Customer Care Guarantee

If you are not completely satisfied with your purchase, you may return it for a full refund within 45 days of receipt. All returns must be in resalable condition. Shipping and handling charges are not refundable. To initiate a return, please call our office at 800.558.8976 to obtain a Return Goods Authorization Form, which must accompany all returns.

Please note that returns may be subject to a 25% restocking fee.

Tax-Exempt Organizations

In order for you to avoid sales tax charges, CPI must have a copy of your tax-exempt certificate on file. Please fax a copy to 414.979.7098 or email it to info@crisisprevention.com.

Shipping & Handling Information

See the tables below for shipping rates, methods, and time frames based on your location.

Please note: CPI ships materials Monday through Friday, excluding holidays. If you place your order by 3:00 p.m. CT, your items will ship the same day. If you place your order after 3:00 p.m. CT, your order will ship the following business day. This applies to standard and rush orders.

United States (Including HI, AK, and US territories)

Shipping Method

Time Frame

Shipping & Handling Charge

Ground

1–5 business days within the contiguous US.

Included

Ground

2 business days to Alaska, Hawaii, and Puerto Rico

4%

SmartPost

Sent by FedEx to PO Boxes, APO, APE, DPO & US Territories. 2–7 business days with in the contiguous US, longer transit times to destinations outside the contiguous U.S.

8%

Three-Day Shipping

By end of the third business day to the 48 states.

7%

Two-Day Shipping

By end of the second business day to all 50 states and Puerto Rico.

10%

Overnight Shipping

Next business day no later than 10:30 a.m. (delivery time is based on US destination zip code).

12%

Canada

Shipping Method

Time Frame

Shipping & Handling Charge

Ground

3–10 business days for UPS Ground.

Included

Two-Day Shipping

By end of the second business day.

15%

Overnight Shipping

Next business day no later than 10:30 a.m. (delivery time is based on Canada destination postal codes.)