FAQs

GeneralAll merchandise available in the Piraeus Bank Group Cultural Foundation (PIOP) museum shop is inspired by the thematic repertoire of the museums in the PIOP network and is exclusive to the PIOP museum shop.Aim of the shop is to provide financial support for the museums in the network and their activities.

How do I order merchandise?Purchasing merchandise from the PIOP shop is a simple and safe procedure.

On completing your order, you will receive an e-mail confirming the kind of goods ordered, the quantity of each item and your personal details: full name, delivery address, telephone number and e-mail. Please check your details and inform us immediately of any error by e-mail to: piop_museumshop@piraeusbank.gr. If any item(s) for which you have placed an order is/are out of stock, you will be notified directly.

Methods of payment

Using a credit cardThe order is sent without confirming as shopping basket has already been paid for.

How will I receive my purchases?The cost of posting and packing for orders in Greece is free of charge.

Posting and packaging outside Greece will be charged according to destination and weight and customer will be informed on costs by e-mail before sending order.

Merchandise is usually delivered within seven working days from receipt of confirmation of the order. Merchandise is sent by courier and must be signed for on delivery.

Please note that prices are for merchandise delivered in Greece. If you wish your order to be delivered abroad, please contact us by e-mail at: piop_museumshop@piraeusbank.gr, for information on the manner of payment.

Please note that orders delivered abroad may be subject to import tax, payable when the merchandise reaches its destination. Payment of customs dues is the customer’s responsibility.

How can I cancel my order?If you wish to cancel your order, please send an e-mail to piop_museumshop@piraeusbank.gr within three days of the date of your order, quoting its number.

What is the refund policy of the piop museum shop?

If, despite the strict quality control of our merchandise, some product is faulty, please inform us immediately by e-mail at: piop_museumshop@piraeusbank.gr.

As soon as we receive the written cancellation of your order, we will refund the amount paid, plus the delivery charges. Monetary refunds are made within thirty (30) days of receipt of notification of return.

Merchandise can also be returned, accompanied by the customer’s order number, to the following address:

Information on merchandiseAll prices are in euros (€) and include VAT. The size, weight and units of measurement are approximate. Although every effort has been made to ensure the accurate depiction of product colours on the web page, these may deviate slightly from those of ordered items.