YouTube is the second largest search engine - behind Google.

Telling Your Story With Video

Our videos are 30-60 second videos with high-quality images scrolling across the screen with music and professional voice over talent narrating the story. These videos are uploaded to a custom YouTube Channel we create for you. The uploaded videos are search optimized with the 5 best search keywords targeted to your local city. These amazing videos not only serve as an infomercial for your business, but also help you get found online!

Looking for Video Advertising? We do that too. Check out our Video Advertising page.

Local Directories come up first. Do a quick Google search for anything local business related, for instance "restaurants near me". I did this search, and not one result on the first page was from a local business website. ALL of the first 10 results were local review sites such as Yelp, TripAdvisor and OpenTable.

Now to be fair, there were three local results that appeared first, in what we call the Google Snack Pack. Before the website results, Google displays three locations from Google Maps, which is also very important. For websites though, it was all local directories.

The great Don Draper once said "If you don't like what is being said, then change the conversation." So while it may be super frustrating to see one of those pesky millennials leaving you a bad review because their Valentine's dinner didn't go as planned, this presents a great opportunity to turn lemons into lemonade. Negative reviews are just as important as positive reviews. How could that be?

Google loves reviews. The more Google loves you, the better chance you have of another Taco.. or three.. four. A bad review isn't always a bad reflection on your business, it's just consumers way of giving you feedback or reaching out for a listening ear to make a wrong, right. In all the years I've been on Yelp and Facebook, what I've seen that most people want when leaving a review, is just to have a voice. When I go out to a restaurant or to any retail business these days, if there's a problem and I muster up the courage to speak to a manager, I have no idea how that manager is going to take that feedback. They might be too busy to pay attention or just lack the customer service skills required to actually care.

That's where online reviews come in. Some may think that it's a case of anonymous bravery behind a computer screen, but when someone is leaving a negative review, they might just want to get in touch - on their own terms. You have to be prepared to communicate with them on those terms.

Below are some general do's and dont's on how to respond to negative reviews. By the way, this could apply to positive reviews in many ways. You should respond to every
online review, both positive and negative. Yes, it require a little bit of time, but you would never ignore a customer that's right in front of you. It can be a daunting task, however, to scour the internet for every review out there. That's why there is Online Reputation Management available. Reputation Management involves software that automatically finds any mention of your business on the internet and provides an alert and a tool to respond to them, regardless of which social media directory they left the review on. Learn more about Online Reputation Management here
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