FAQ - Frequently asked questions

Towel
Before you use the towel, like for all textiles the advice, wash it once. The towel is washable up to 60°C.
You will find the washing instruction on the label of the towel.

Quality
The DON'T PANIC towels are produced from 100% cotton as a high quality product. The so called 'Hotel-Quality' uses double of the amount of cotton as on a standard production. So, the towels are comfortable smoothly and dry very well.

What is written on the towels
With capital letters a good advice: 'DON'T PANIC'. I added the initials of Douglas Noel Adams: DNA and the GPS data of the city Innsbruck. Once D. Adams had the idea for the Hitchhiker's Guide to the Galaxy there.

Environment
The towels are produced under the global uniform guidelines for textiles: Oeko Tex® Standard 100

Payment
The payment can be done in Germany and Europe by bank transfer or PayPal. Inside Europe there are particular bank numbers called IBAN / Swift to use. Outside of Europe you have to pay via PayPal.

Order procedure
After you send an order you will receive an email with the information of costs, bank resp. PayPal account. And you have a choice between shipping with or without insurance. When we receive your payment we see your choice for the shipping. We will send the towel(s) on the next workday.

Currency
The payment must be done in Euro. But there is no problem if your national currency is a different one. If you use the european bank transfer or PayPal you can choose Euro as currency of your payment. At the same time you will see the value in your national currency.

If you are insecure what is the price of the towels + shipping in your currency you can use all kind of free online services to check. Or use the contact sheet to drop an email. I will tell you the approximate price.

Shipping
We ship the DON'T PANIC towels worldwide. Prices for 1-3 towels, including shipping you can see on the site of the shop. If you like to order more towels, please place an order or use the contact sheet with the amount. I will send a reply with the costs. You can then decide if you want to get the towels.

Delivery Service
The goods are send with the German Post + DHL. Abroad with their partner delivery services.

Pick up the towels
You are welcome to pick up the towels in Berlin-Kreuzberg. But there is no shop with regular opening hours. So, please make an appointment. If want to do that, write a remark in the field 'Your message'.

Tracking
If you choose shipping with insurance, there will be a tracking code available. We will send an email with the information.

Post Address / Billing Address
If you want to have different address on your receipt than the post address is, please write a remark in the field 'Your message': Separate Billing Address 'Name + address'.

Gift
If you wish to send the DON'T PANIC towel as a gift to another person / address. Write a remark in the field 'Your message': 'Gift to: Name + address'. In this case you will receive the receipt of the payment via email and the presentee enjoys the towel.

Spam
Right after you send an order or message you will see an email address on the website. This is the email we use to send you the reply. Take care, that this email will pass the spam filter of your mailbox.

Questions
If you have any questions. Don't Panic. Just drop an email by using the contact sheet. You are welcome.