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Commonly asked Questions

Multi Stars Hosting offers phone support for customers who sign up for MSU plan. All other customers can use our ticket system whenever you need support. The average time to answer a support ticket is 30 minutes.

Tip: When you open a support ticket, try your best to describe your problem clearly and effectively, so that we can resolve the issue as fast as possible.

We are sorry to see you leave. But definitely you can cancel your hosting service from within your client area. After you log in to the client area, you can choose “My Services”, then click on the hosting package that you want to cancel. There is a cancel button at the bottom of the service page. Clicking on the “Cancel” button will cancel/delete that service.

Caution! When you cancel a hosting plan, you will not be able to access your data for that plan. The data for that plan will be permanently lost. However, your data in other active hosting plans (if any) is still intact.

Services that we offer

All of our web hosting plans are carefully tailored and our server are specially engineered to serve your website better. We also offer customization service to make your wordpress and other PHP based websites faster and add additional features to the existing sites. In addition, we also offer free 24/7/365 technical support to make sure that any problem you have can be fixed as soon as possible. We believe that we have a better combination of price and quality than anywhere else.

Website Builder tools allow you to design your own website in a professional manner.

With available website builder tool, and many fully customizable and mobile-friendly templates, it has never been easier to create a professional website for your personal hobby and your company’s business, just in a matter of dragging and dropping your content however you want.

Multi Stars provides Softaculous autoinstaller plugin for our clients to use. This is a plugin with more than 200 pre-loaded content management system (CMS). You can easily set up your fully funcitonal wordpress blog, a forum, and even ecommerce website in just a minute.

Beautiful eCommerce website can be launched in a matter of seconds.

Multi Stars bought license for Softaculous autoinstaller that is pre-loaded with many open source and beautiful eCommerce system, such as opencart, magento, shopify, woocommerce, etc. Clients just need to click one button to have their online store ready.

Converting your existing website into the mobile-friendly version.

We also offer a free service to convert your desktop website into a.mobile-friendly website. Major search engines such as Google, Yahoo, and Bing are devaluing the sites that is not mobile-friendly. Therefore, it is very important for you to convert your site, if you haven’t already done so.

We are proud to host more than 4000 active websites

Start your online business and personal websites today

Projects

72586

Clients

2700

Awards

9

Domains

45000

Days

360

We are proud to host more than 4000 active websites

Start your online business and personal websites today

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Over 200 Free 1-Click App Installs

why our customers us!

I have just renew the hosting service with Multi Stars for another 3 years. I almost haven't had any issue with my sites, because i know the technical department is constantly working in the background to make sure my sites are fast and secure. The only time i communicated with the support department is when they emailed and asked me to point IP of one of my site to their new IP, since their system detected that i didn't change the nameserver for that particular domain. That is a very great care for customers.

- Aurora Leslie -

I would like to thank Mr Alex for his excellent support in migrating one of my website to Multi Stars. That website has many custom codes that i hired a person to write in the past. Mr Alex say it doesn't work properly because the username in cPanel is different from my old host. He then help me change the username, and everything works fine. I believe it took him quite much time to troubleshoot the problem and correct it.

- Marquis Corey -buyer.men

I have been hosting my sites with Multi Stars for almost a year without any problem. Recently suddenly i installed and used a new plugin for one of my sites. A support staff named Adam Block email me to notify a sudden surge in CPU usage of my account. He then helped me trouble shoot the problem and suggested me to use an alternative plugins. I'd like to say thank you to him for his sincere help.

- Franklin Brice -ipadairplus.net

I feel very surprised with the excellent support that Multi Stars offers to their clients. Honestly when i sign up for a hosting account with Multi Stars, i was a bit scared because the price that Multi Stars offer is far lower than other web hosting companies. Right from the time that i register an account, a staff from Multi Stars actively assist me in set up my wordpress website and resolve the domain propagation issue. I'm sure i will stick my business with them forever :)

- Desirae Karla -

I signed up after reading this Multistars.top review. I really appreciate the fantastic support from Multi Stars. The support department is very warm, courteous and helpful in resolving my problems. I am certain that Multi Stars will have very good business in the future in supporting young webmaster like me. Keep up your good work.