Tuesday, 11 June 2013

24) If there is a basic conflict between the individual's expectations and the reality of working in an organization, the employee is most likely to be disillusioned and quit during which stage of socialization?

1) In her work in the publishing industry, Vera seeks out new authors whom she considers promising. In the past 2 years she has found a number of new writers whose work she thought was exceptional, and immersed herself in the task of helping them shape their manuscripts

for submission to her managers for publishing. Although she was extremely proud of the results, none of the authors she worked with were chosen for publication. Vera believes that the decision not to publish these authors was based on personal rivalries within management, rather than the quality of her writers' work. She is extremely frustrated, dreads coming into work each morning, and is seriously thinking of resigning. How can Vera’s job attitude best be described?

2) Julia works as a receptionist at a real-estate company. Her boss just came in the door and yelled at her, telling her that the front office

was a mess and that she needed to get up and clean it immediately. After her boss left the room, Julia grabbed three magazines and

violently slammed them into the trash can. Which of the following best describes Julia's action?

3) Erin works on a software help desk. After being yelled at by a customer about the state of her company's software, she becomes angry,

and has to take a short break to calm down. What makes her anger an emotion, rather than a mood?

4) Any incompatibility between two or more attitudes or between behavior and attitudes results in what?

5) What is the degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as

being important to self-worth?

6) What term is used for those emotions that an organization requires workers to show and considers appropriate for a given job?

7) Janet needs to assign a very important advertising account to one of her writers. First she reviewed each writers work load, then she

studied the sales data of the products for the last three campaigns of each writer, then she reviewed each writer's annual review to

familiarize herself with their goals. Finally, she gave the account to Paula, a very creative, efficient writer who has had high sales results

with her last three clients' products. What is Janet's management style is based on?

8) Basing managerial methods on the best available scientific evidence is called what?

9) The manager at a construction site observes that he is spending a great deal of time interviewing prospective employees. This is due to

the large amount of absenteeism and turnover among his skilled workers. While questioning exiting employees, he discovers that many of

them quit because they feel the work place is too dangerous. In particular, several foremen have stated that the need to get the job done

quickly is more important than a few rules, and have gone as far as to mock the courage of workers who question this attitude. What is the

best way for the manager to control the deviant behavior of the foremen?

10) Phil loves sales. He has been a stellar sales person since he was 12. Recently he was awarded a full paid trip for two to Puerto Rico for

breaking a company sales record. Phil is so motivated to work, he has set a new goal to break his old record in the coming year. Taking

into account self-determination theory, why did the company recognition and award, an extrinsic reward, motivate Phil?

11) Tony loves programming. He was on the ground level of the computer revolution. This year his boss has set personal goals for each of

the programmers, one of which includes a presentation from each programmer about a project. Tony is very annoyed because he has a

tremendous amount of work to do and he will have to spend the weekend, his personal time, preparing the presentation. Taking into