For decades the fundamental medium for providing customer
service and support has been the telephone. Companies have and continue to
invest significantly in building out – or for some, sourcing – support teams dedicated
to delivering immediate customer service
to individuals via...

The competitive landscape in payment processing
and merchant services
continues to grow with new entries, new payment technologies and increased
pressure to deliver comprehensive, affordable solutions to merchant customers. In
response to new expectations and demands, it’s...

Customer loyalty is defined
as, “attracting the right customer, getting them to buy, buy often, buy in
higher quantities and bring even more customers.” As companies develop
and refine their respective plans of attack for loyalty, the focus is typically
centered on rewards and...

Many
small and mid-sized businesses (SMBs) focus primarily on new customer
acquisition versus customer retention, but what is sometimes forgotten is that
the cost of acquisition far exceeds the expenses associated with retention. Research
from Flowtown estimates that it is
six...

Providing
award-winning
customer service
is not an easy task. Customer expectations continue to rise and businesses
strive to deliver unparalleled service and support. Additional investments in
personnel, processes, technology and training – are they making a difference?
Not...

The definition of a chargeback is when a cardholder disputes a charge posted to their credit card account. Chargebacks can occur for various reasons, such as when a purchase was not authorized by the cardholder (fraud), or when goods or services are not provided as expected.You...

There are several factors to look at as well as traps to avoid when choosing the best merchant account for your business. This article should help guide you in making the best choice for your business when choosing a merchant account. Suspiciously Low Rates Make sure the rate...

Merchant Warehouse®, the industry’s leading innovator in payment processing solutions and merchant services, today announced it secured three Stevie® Awards at the sixth annual Stevie Awards for Sales & Customer Service gala banquet on Monday, February 27 at Caesars Palace...

Just about everywhere we go, we find ourselves interacting with some form of technology. It could be your computer at home or work, your smart phone, online gaming systems, an ATM, and much more. Just as these technologies benefit us, they can also be used by malicious parties...

MerchantWarehouse.com is a registered ISO/MSP of the following banks: US Bank-Minneapolis MN, National Association Buffalo, NY.MerchantWarehouse.com is a registered ISO of Wells Fargo Bank, N.A., Walnut Creek, CA. American Express requires separate approval.