Users of Virgin Media's top-of-the-range SuperHub kit have been peeved to find that the router-modem is blocking incoming calls to their internet phones. And looks like some firmware is to blame.
Customers using their SuperHub to support an IP phone say they've missed important calls, in some cases preventing them from doing …

Re: Have they patched WPS yet?

Re: Have they patched WPS yet?

@ukgnome - try reading mmmm?

Which part of "other than me telling them" did you fail to comprehend?

Frankly the first time I did it was by mistake, was beta testing Sky's new "hub" (out 1 Sept, bugs and all) and I selected the wrong BSSID in the list of local wireless stations. Was rather dismayed with the results until I realised it was the Virgin "superhub" I'd cracked. The Sky "hub" at least locks the WPS after 3 failed attempts, unlike the Virgin "superhub".

Anyway the neighbours know now. Howver given that they got a car broken into last night which they left unlocked, and that they have a set of housekeys missing from said car I suspect WPS flaws are "above their pay grade" for security :P

SuperHub...

... has the worst WiFi signal range I've encountered. I can see many BT Business and Home broadband routers but my own SuperHub ? It's dire and how King Dick can go on TV promoting it with his mates Usane and David Tennant is beyond belief.

Having read what Richard Rae and Murray-Mint did, it's tempted me to investigate - I'm wondering what The BigYin 's issues with it are ?

Re: Common User Experiences

Ever since being forced to use a shitty Motorola SBG900 cable modem that has a built-in router that cannot keep up with serving the WAN and LAN at the same time I have resorted to only ever using mandated ISP kit in pass-through or modem mode. The devices they supply or mandate are always such utter shite (often G-wireless) that I'd rather control my own LAN/WLAN in a consistent manner and just swap modems as required. It does mean an extra device always on but it saves on hair replacement costs. It also makes moving home or supplier easy.

Fuckwits, it is the only word to describe them!

I'm in Preston (Area 1) 100Mb and NEVER had an issue with the original modem and my Hub actually worked up until this FW upgrade, in general Virgin's technology in the 2 years that I have been good and I cant really complain.

Today... I want blood! The only thing this hub is useful for now is, well... Nothing.

When I called Tandoori Helpless Desk (Thanks s.pam;-) ) I told them I had a problem with my IP Phone, they told me I need to talk to Apple, WTF! After telling them three times It is not an Jesus Phone (they did not understand, so I guess then don't read El Reg), after saying IP Phone three times I just asked to be put through to disconnections.

My average VM bill is £400 a month. (£120 odd service charge and the rest is calls, yes I know it is a LOT - I get stung calling NGNs... No need to give me advise on how to save money!)

It feels like virgin really dont give a toss about technical customers never mind customers in general at the moment. They lost a rail francise, how will RB feel if he looses lots of customers over this. BT Broadband is now a VERY viable high-speed option.

Biggest issue here isn't the fact that it's broke

The biggest and worst issue is that if, as has been alleged, VM have known about this issue since 1 July *but* have continued to roll it out then they are guilty of gross negligence. But given how VM operate who here is surprised.