Case Study: Hotel Shift Management

Advantage Payroll Services helps hotel elevate their bottom line with simplified scheduling and more efficient time and attendance tracking.

The Bayside Hotel and Resort is a 135-room, 5-story complex which includes a hotel, two restaurants, and a small business center. There is no “typical” day for The Bayside Hotel, and they depend on a diverse workforce to handle a wide range of guest requests at every hour of the day.

To keep an otherwise hectic operation running smoothly, Bayside faces workforce challenges that range from last-minute sick leave to schedule changes to unplanned overtime. With their reputation resting squarely on their ability to serve visitors with personal attention, workforce management is a primary concern at Bayside. Their ultimate goal; increase customer service without increasing labor costs.

Daunting Workforce Management Challenges

The management staff had been struggling to find an employee timekeeping and scheduling system that put an end to understaffing, could be adapted on the fly, kept all parties informed about scheduling changes, tracked data for DOL compliance, and guaranteed that time cards were transmitted on time to the payroll service. For Bayside, this was no easy task with so many diverse departments including hospitality, housekeeping, maintenance, and operations. In every department, supervisors needed accurate data to design scheduling strategies that eliminated waste while maintaining an exceptional standard of service for their guests.

Bayside needed a hotel employee scheduling solution that would meet scheduling objectives while offering greater flexibility for staff members and less busy work for managers.

Time and Attendance Made Easy With Advantage Payroll Services

The Workforce Management Suite time tracking tool, TimeWorksPlus, started delivering benefits during the very first pay cycle. With mobile access built in, TimeWorksPlus allows staff members to clock in/out on their mobile device wherever they are—whether they work in housekeeping, guest services, security, or maintenance. Because the PunchLogic feature considerably reduces missed and duplicate punches, time card accuracy has improved substantially.

TimeSimplicity Cleans up the Scheduling Mess

TimeSimplicity has significantly upgraded the scheduling process for Bayside managers and employees. It provides supervisors smart tools for straightforward, hassle-free scheduling and allows associates to take over many tasks previously done by supervisors. Bayside managers are amazed at how effortless it is to create, save, and change recurring schedules.

SOLUTION — Workforce Management Suite

TimeSimplicity for automated scheduling and mobile coordination.

TimeWorksPlus for integrated time and attendance tracking.

Mobile access offers employee access and management control.

Employees and management appreciate the automation and centralization of scheduling operations. Employees place schedule requests to the Virtual Trade Board and view which additional shifts they may pick up. Once a supervisor has confirmed a schedule change, TimeSimplicity notifies the staff member; eliminating endless phone calls, texts, and emails.

Workforce Management Suite includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. Workforce Management Suite is developed for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and lessen labor costs.

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We can get you up and running with Workforce Management Suite in minutes. Contact us today to book a demo.