FedEx Saturday

UniPress’ flagship service desk software for help desk and support automation

Item #:7003391

Manufacturer Part #:149-AU4

Platform:PC

Watch how fast you'll streamline and automate your help desk and customer support operations with FootPrints. This award-winning, powerful service desk tool will help you reduce support costs, speed customer problem resolution, improve agent workflow, and deliver worldwide support 24/7.

FootPrints gives you flexible, comprehensive capabilities without the burden of required programming, consulting, or dedicated staff to run it. You’ll be running in live production in just days with centrally managed tracking for all incoming customer requests from multiple channels (phone, email, web, live chat, & wireless devices), self-service online, knowledge management, business rule automation, service level management, two-way email management, workflow and change management, and powerful, automated metrics and reporting to keep a constant pulse on productivity, trends, and performance.

Users only need a standard web-browser. FootPrints software can be run on your server or ours. FootPrints supports Microsoft Windows 2003/2000/NT, Unix, and Linux, as well as many popular databases and browsers. For organizations that prefer to outsource the infrastructure and management of their web-based service desk, UniPress offers you the FootPrints Hosting Service.

UniPress® Software is committed to bringing you comprehensive, web-based support automation solutions that are easy-to-use and flexible for today’s versatile help desk and customer support environments. By design, our line of award-winning FootPrints® 100% web-based support automation software solutions are easy to install, customize, and manage. FootPrints solutions do not require complex administration, programming, or database administration.

FootPrints enables you to centrally manage multi-channel, worldwide support, record and track all problems and requests, build collaboration, organize issues effectively, and improve workflow throughout the entire problem management life cycle. FootPrints is extremely flexible and scalable, offering strong performance for large installations.

FootPrints delivers strong results worldwide for help desks, customer support and eService centers, development and bug tracking, IT resource tracking, facilities management, and other project management. FootPrints supports numerous popular platforms, including Microsoft® 2003/2000/NT®/XP, Linux® and Unix®, and many databases, including Microsoft SQL Server™, MySQL™, Oracle®, Microsoft Access, and Postgres.

Centrally manage all issues and problems with comprehensive tracking

Centrally track, support, and manage worldwide multi-channel requests - phone, email, the web, live chat, and wireless devices Deliver information, alerts, and assignment to agents, technicians, and remote team members via multiple communication channels Record, track, assign, escalate, manage, and report on issues throughout their full life cycle Support and manage multiple projects or workflow scenarios for different functions, users, and groups worldwide Use FootPrints Telephony* to automate skill-based telephone call routing and auto-populate tickets with the caller’s contact data Save time using well-defined, easy-to-navigate web architecture

Work with 100% web-based architecture Make the flexible, powerful, and highly customizable user interface your own Easily install, set up, customize, and administer FootPrints and get into live production in just days without any programming, dedicated staff, training, consulting, database administration, or client software Easily deploy FootPrints on a central web server - offering platform-independent, thin client architecture Give users access with a standard web browser Use built-in management utilities to archive, back up, restore, and purge ticket data Make FootPrints your own with extremely easy customization

Fully customize FootPrints using simple, web-based forms and project wizards, giving you the ability to adapt forms, fields, web-based reports, queries, status and priority levels to your organization’s specific needs - without any programming or database administration Provide industry-standard access to FootPrints data from external applications for full SQL queries, issue creation, and updates using the provided Web Services, which support Microsoft .Net, Java™, and Perl Choose from a variety of project templates to quickly set up multiple databases for different groups and business functions Tailor FootPrints to your organization's unique needs for business rules and support task automation, including auto-routing, escalations, email notifications, and broadcast messages Customize email templates, auto-create subtasks, and update custom fields Adapt FootPrints to your organization's own identity – customize logos, colors, fonts, and language(s) per project Give your agents an easier work process

Auto-generate tickets within your FootPrints service desk solution from incoming emails Create templates for common issues to pre-fill multiple fields, removing the need to perform redundant tasks Offer multiple knowledge resources for solutions, FAQs, and common issues – agents can import the relevant solution right into the issue ticket Enable agents to work on multiple issues at the same time and automatically track time spent for each session on every issue Give them the ability to work from email while receiving automated updates, notifications, and reminders Speed their process with spell check and calendar tools Speed up and improve workflow

Incorporate your organization’s unique business rules and escalations Optimize global, 24/7 support with follow-the-sun escalations to escalate issues to different teams at different times based on availability Define work schedules for all agents with an agent availability matrix and generate individual work schedules for all team members Define custom roles to grant or restrict system functions on an individual or group basis Control access to specific fields based on permission roles and issue status Designate team leaders and supervisors for escalation notification, auto-assignment, and reporting Create global issues to broadcast pervasive issues Create user-definable quick descriptions and signatures Use quick issue templates to quickly record and utilize common issues Build parent/child relationships for related issues and tasks for complex processes, like "new hires" Create subtasks and update issues automatically from an escalation Save agents time by giving them the ability to get a consolidated home page view of assignments in multiple project databases Provide an easy way to organize contacts by company using master contact records – each company contact inherits properties from the master, like service level, corporate address, and more Manage changes throughout your entire organization

Track change requests, feature enhancements, and defect reports in a customized project Enable your quality assurance teams to track testing cycles with customized workflows Use the FootPrints Change Management* add-on module to get control over your change management processes: Manage and automate changes throughout your organization, including IT change management, Sarbanes-Oxley IT compliance tracking, and other business process/change management needs Create, customize, and automate a comprehensive approval process, including multiple stages of approval Create a complete audit trail of changes Dynamically access your existing customer contact records and other data – without programming

Licensing

MacMall offers next day delivery on select products when you choose them before the stated deadline and use FedEx Standard Overnight, Priority or Saturday delivery. If you don’t need it overnight, we also offer great 2-5 day shipping options.

To make sure all the item(s) you're buying are all eligible for next day delivery look for the "Get it by . . ." message which displays a cut-off time and shipping method. This message lets you know that next day delivery is still available.

To take advantage of next day delivery:

Add the qualified items to your Shopping Cart and proceed to checkout.

Choose a shipping address within the United States (including Alaska, Hawaii, protectorates, and territories, but not P.O. boxes or APO/FPO addresses)

Pay using credit card or debit card in good standing to avoid payment processing delays.

Select FedEx Standard Overnight, Priority or Saturday delivery.

Place your order before the stated deadline and enjoy the fast shipping!

Canceling items, combining orders, or changing your shipping address or shipping options after you place the order might affect your next day delivery.

Next Day Shipping Options:

FedEx Standard Overnight: 3:00 PM next day delivery is available in thousands of cities. By 4:30 PM to remote locations. Order tracking & delivery confirmation available. The daily order placement cut-off time to ensure credit card approval and delivery within expectations is 9:15 PM ET.

FedEx Priority: 10:30 AM next day delivery is available in thousands of cities. Delivery by noon to most other areas, and by 4:30 PM to remote locations. Signature is required. Order tracking & delivery confirmation available. The daily order placement cut-off time to ensure credit card approval and delivery within expectations is 9:15 PM ET.

MacMall offers next day delivery on select products when you choose them before the stated deadline and use FedEx Standard Overnight, Priority or Saturday delivery. If you don’t need it overnight, we also offer great 2-5 day shipping options.

To make sure all the item(s) you're buying are all eligible for next day delivery look for the "Get it by . . ." message which displays a cut-off time and shipping method. This message lets you know that next day delivery is still available.

To take advantage of next day delivery:

Add the qualified items to your Shopping Cart and proceed to checkout.

Choose a shipping address within the United States (including Alaska, Hawaii, protectorates, and territories, but not P.O. boxes or APO/FPO addresses)

Pay using credit card or debit card in good standing to avoid payment processing delays.

Select FedEx Standard Overnight, Priority or Saturday delivery.

Place your order before the stated deadline and enjoy the fast shipping!

Canceling items, combining orders, or changing your shipping address or shipping options after you place the order might affect your next day delivery.

Next Day Shipping Options:

FedEx Standard Overnight: 3:00 PM next day delivery is available in thousands of cities. By 4:30 PM to remote locations. Order tracking & delivery confirmation available. The daily order placement cut-off time to ensure credit card approval and delivery within expectations is 9:15 PM ET.

FedEx Priority: 10:30 AM next day delivery is available in thousands of cities. Delivery by noon to most other areas, and by 4:30 PM to remote locations. Signature is required. Order tracking & delivery confirmation available. The daily order placement cut-off time to ensure credit card approval and delivery within expectations is 9:15 PM ET.

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