1.These Terms of Use Agreement set forth the standards of use of our service.By using our web site, you agree to these terms and conditions. If you do not agree to the terms and conditions of this agreement, you should immediately cease all usage of this website. We reserve the right, at any time, to modify, alter, or update the terms and conditions of this agreement without prior notice. Modifications shall become effective immediately upon being posted on our site. Your continued use of the Service after amendments are posted constitutes an acknowledgement and acceptance of the Agreement and its modifications. Except as provided in this paragraph, this Agreement may not be amended.

a) Ordering and Payment

All ordering is executed online at www.mammam.com.my , by phone or mobile application. Buyers are billed directly by Mammam Deliveries for the orders, and “Mammam Deliveries (M) Sdn Bhd" will be the name that appears on the payment records (bank statements).

b) Delivery

Delivery time is also subject to change with respect to the preparation time for the dish, size of the food order processed, specific distance (Special Orders) delivered. Minimum time to process delivery order is 60 minutes. Most credit cards and debit cards are accepted. All prices and zoning are subject to change. Food delivery time is subject to change based on the size of your order and the amount of time it takes to complete your online order.

2. LIMITATION OF LIABILITY

MAMMAM DELIVERIES (M) SDN. BHD. SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER, AND WILL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, OR INCIDENTAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOSS OF REVENUE, OR LOSS OF USE, ARISING OUT OF OR RELATED TO THIS WEB SITE OR THE INFORMATION CONTAINED IN IT, WHETHER SUCH DAMAGES ARISE IN CONTRACT, TORT, NEGLIGENCE, UNDER STATUTE, IN EQUITY, AT LAW, OR OTHERWISE, EVEN IF MAMMAM DELIVERIES SDN. BHD. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW FOR THE EXCLUSION OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEREFORE SOME OF THE ABOVE LIMITATIONS ARE INAPPLICABLE.

3. DISCLAIMER OF WARRANTIES

ALL FOOD SHOULD BE CONSUMED WITHIN 4 HOURS.

The web site is provided by Mammam Deliveries on an “as available” and on an “as is” basis. Mammam Deliveries shall not be liable for any interruptions in the use of its web site. Mammam Deliveries makes no representations or warranties of any kind, implied or express, regarding the use or the results of this web site in terms of its reliability, correctness, accuracy, or otherwise. Mammam Deliveries disclaims all warranties with regard to the information provided, including the implied warranties of merchantability and non-infringement, and fitness for a particular purpose.

4. MODIFICATIONS AND INTERRUPTION TO SERVICE

Mammam Deliveries reserves the right to discontinue or modify the Service with or without notice to the User. Mammam Deliveries shall not be liable to User or any third party should Mammam Deliveries exercise its right to discontinue or modify the Service. User accepts that Mammam Deliveries does not guarantee uninterrupted, continuous or secure access to our website and operation of our website may be interfered with or adversely affected by numerous factors or circumstances outside of our control.

5. INDEMNIFICATION

User agrees to indemnify and hold Mammam Deliveries, its subsidiaries, affiliates, officers and independent contractors, harmless from any demand or claim, including reasonable attorneys’ fees and costs, made by any third party due to or arising out of User’s use of the Service, the violation of this Agreement, or infringement by User, or other user of the Service using User’s computer, of any intellectual property or any other right of any person or entity.

8. COMPLIANCE WITH LAWS

User shell not use the Service in any way that violates applicable federal, state, or international laws, regulations or other government requirements. Users are responsible for compliance and assume all knowledge of applicable law and with any such laws. User further agrees not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable state, local, national, or international law or regulation.

9. TRADEMARK AND COPYRIGHT INFORMATION

All content included or available on this site, including text, site design, graphics, interfaces, pictures and the selection and arrangements is owned by Mammam Deliveries. Any use of materials on the website, including reproduction for purposes other than those noted above, distribution, modification, or replication, any form of data mining or data extraction, or other commercial exploitation of any kind, without prior written permission of an authorized officer of Mammam Deliveries is strictly prohibited. Users agree that they will not use any robot,spider, or other automatic device, or manual process to monitor or copy our web pages or the content contained therein without prior written permission of an authorized officer of Mammam Deliveries.

All other trademarks displayed on www.mammam.com.my are the trademarks of their respective owners, and constitute neither a recommendation nor an endorsement of those Vendors. In addition, such use of trademarks or links to the web sites of Vendors is not intended to imply, directly or indirectly, that those Vendors have or endorse any affiliation with Mammam Deliveries.

10. OTHER TERMS

User agrees that by accepting this Terms and Conditions Agreement, User is consenting to the use and disclosure of their personally identifiable information and other practices described in our Privacy policy. If any provision of this Terms and Conditions shall be unlawful, void or unenforceable for any reason, the other provisions (and any partially-enforceable provision) should not be affected thereby and shall remain valid and enforceable to the maximum possible extent. This Terms and Conditions Agreement shall apply in addition to, and shall not be superseded by, any other written agreement between us in relation to your participation as a User. You agree that this Terms and Conditions Agreement and any other agreements referenced herein may be assigned by Mammam Deliveries, in our sole discretion, to a third party in the event of a merger or acquisition.

Returns and Refund Policy

We at Mammam Deliveries take pride in our customer satisfaction. Therefore, we endeavor to provide only the best quality food to meet the tastes of our customers. To this end, in the rare situation where your order has not been delivered, we will issue you a full refund for your order. In the event your order has been incorrectly delivered or the order is incomplete, we will provide you a partial refund for the missing item.

Please bear in mind that we do not provide refunds for the cancellation of any 1 Hour Delivery order as we begin processing and preparing your meal immediately upon receipt of your order. For Same Day Deliveries, we will provide a full refund should you cancel your order within 30 minutes of confirmation of your order. This is because we prepare every meal ordered based on your specifications, therefore, the meal cannot simply be resold should you cancel at the last moment and would go to waste.

For advance orders (orders made more than 24 hours before specified delivery time), you may cancel your order by 9am of the day of the scheduled delivery and receive a full refund. In order to maintain the quality of your meal, all your orders are cooked on the spot with only the freshest produce that we purchase on the day of your delivery. Hence, please provide us with the due notice should you wish to cancel so that these fresh ingredients need not go to waste.

Please contact us for more information at our Customer Care Hotline +603 7772 7781 for an immediate response. Alternatively, feel free to email us at customerservice@mammam.com.my .

Returns Process

If you have an issue with your delivery, please contact us immediately and inform us of your complaint via our Customer Care Hotline.

Upon assessment of your complaint, should we confirm that you are owed a refund, we will provide you with a RETURN AUTHORISATION. The said RETURN AUTHORISATION CODE will be required by our Returns Department in order to successfully process your refund of payment. Please note that without the said RETURN AUTHORISATION we will be unable to process the refund payment to you.