Spent two years here and have mixed feeling. My main boss was a total troll and a drag when she was around. the upside was there were a lot of fun people to work with and you learn a lot about beer and wine. The pay is low though, it is retail after all.

This company is all about clicks. If you belong, you will go far. If you do not belong, it does not matter how hard or well you work, you are going no where. The company says it promotes from with in and yet they are always hiring outside for supervisors and managers. Working here is a dead end.

good place to gain some quick sales experience. very low pay though. management is poor and you'll work long hours. co workers are all nice people very relaxed for the amount of volume they receive. be prepared to stand at the register for 8 or more hours.

I have only had 3 jobs in my life including total wine and i can say i love working for total wine. They give chances for so many different things. They allow associates to travel to assist other stores that are new get ready for opening, they give associates the chance to move up in the company, they reward the hard work all stores do.

Fine. Nothing permanent but a good stop over if you understand wine. Full time has attractive perks with a fair quantity of free wine for education. Stressful emphasis of WD products and silly customer return policies that end up hurting are my biggest criticism

front end team member (Current Employee) – Bellevue, WA – February 27, 2018

Working at a store like this can look stressful, but you'll always have a group of people to help you find a particular wine/ beer/ spirit and they are always willing to help find whatever it is you're looking for.

Not a bad place to work if you don't mind having an ever changing schedule and no room for advancement to the corporate office or management.Do not expect flexibility with your schedule to be returned in your favor either. The part timers here didn't mind, as they had set schedules around their availability but everyone else full time is expected to shuffle their lives around weekly to suit the stores needs.Also, work weeks are at minimum 50 hours and though you are paid hourly and compensated for overtime, the long days, 30 minutes only breaks, and over all burnt out culture of the full timers is a lot to handle for that long of a week.

Front End Supervisor/Customer Service (Former Employee) – Town and Country, MO – February 26, 2018

I was not a good fit, I felt like I was never really part of the management team. They were to clickish. they were to engrossed in selling the Winery Direct products and pushing all day to sell those products. trying to get customers to buy WD instead of the National Brands.

I was seasonal, so I unfortunately didn't get to stay very long. Management was good, although I have my gripes, as any employee would. The job wasn't hard, but there is room to improve the way the company handles overstock in stores. Overall it was a fun job, and I miss it.

Total Wine is a great company to work for. Real team and goal oriented. Always a real sense of comradery with the other co-workers. The company is doing exceedingly well, which give you a good feeling to work for a successful company.

Much of the work is interesting and fun, with the pleasure of learning something new daily. The employee discount is excellent, and most of the co-workers are great to work with.For a three billion dollar company, wholly-owned by two brothers, the pay for those below management level is embarrassingly low, with most entry-level employees is below the poverty level. Even supervisors are paid below $20/hour, in spite of the daily stress of their responsibilities.To keep operating costs down, staffing is always inadequate, creating stress because of not being able to properly serve the customers, and complete assigned and necessary tasks. Likewise, a short 30-minute lunch break is inadequate to relax and eat, without gulping down food, further increasing stress levels.

The scheduling was completely random, with little regard for personal time. Management was incompetent, they would rarely help with tasks and provided almost no on the job training. The attitude was basically "Figure it out yourself". I remember around 7 employees quitting within two months and they all had similar complaints. Also, I never received a pay raise that was promised in my interview. I cannot recommend this company in good faith. I think this could be a good place to work if the management changed. Maybe give more than a 30 minute break for 10+ hour shifts, and provide a uniform with more breathable fabric for merchandisers.

Very limited opportunity to get a promotion. Some people stay in BA role for 5 years. The IT manager is very scared of taking responsibility after getting suggestion with details like concepts and prototyping.

When hired at Total Wine, the team was fantastic. The managers were attentive and hardworking, always out monitoring the store during the busiest of hours and saving their office work for slower periods. After working there about 4 months a new store was built locally and needed a new team so most of our upper management transferred out to there and we had new managers transferred in. The new managers are unorganized and constantly overwhelmed as our store has a higher volume of customers than the stores they came from.

Sold wine and spirits to customers. Learned about the products by tasting. Learned to judge wine quality and price. The workplace culture was unpleasant and demanding. The most enjoyable part of the job was dealing with customers and with the opportunity to taste wines. The hardest part of the job was dealing with my direct manager who was morbidly obese and did little work.

ASM pay is very fair, plus its hourly. BUT you may have to work 60 hours/6 days due to the store always needing people since turnover is very high. Just to busy for some folks to handle. Roles are not as defined as they could be. Feels like your always trying to catch up in this particularly very high volume store. Hours are tough. Late nights then having to work early and so erratic. It makes it hard to get proper rest since your schedule varies so much. Favorite managers get the best schedules. Its retail so not much weekend time off. There are some great perks during busy days like free food for lunches and events. New policies about only having very very short beards are ridiculous in this day and age. Do not even think about tattoos, piercings, hair colors, or even guys allowed to have earrings. Total Wine does not allow any individuality at all. Your a corporate drone. Uniforms are very formal, button down long sleeve shirts and ties. Stores are usually very warm so plan on sweating all day.