Crew was rushing whilst serving food and beverages. Did not ask every whether they wanted or not, there choices before serving. Tea and coffee were served in smaller quantitites. Sugar and tissues were served only after passengers asked them. No one, in ground or flight, announced / apologized for the delayed take off. So some improvement is needed in attitude and food.

My Daughter Yogini Belapurkar was travelling with us on 30th Nov on this same flight. Hers was a corporate booking through her employer . At Chennai airport, some other passenger took her checked-in luggage. We waited for the bag to arrive along with rest of our checked in luggage. But since another passenger who had taken her bag mistakenly had already left, we didn't get the bag. However, the airline staff named Jessica was there to help us. She contacted the other passenger whose checked in baggage was left at the conveyor belt. But the booking for that person was made by booking agent without entering the ph number. She was explaining the issue to the agent for 7-8 mins and finally got the passenger's ph number from the agent. But then passenger was out of reach. We waited till 5-5. 15 PM although our flight had landed on time. Jessica got the form for missing luggage filled up, asked about any valuables in the bag and noted all the info down while helping other occasional queries from passengers. She then assured us that she will have the bag delivered to my daughter's residence as soon as the other passenger returns it. We finally started from airport at 5. 35 pm. Somewhere after 20 mins in the journey, my daughter received call from Jessica that the passenger was contacted and he is coming to return the exchanged luggage. She again assured it will be delivered asap. And true to her words, the luggage was delivered by 9. 30 PM same day . . Big thank you to Jessica for her assistance and also her patience.

While Checking time - the executive asked me to shift 1 kg from my checking bag to hand bag, during same time she allowed 5 kg extra luggage without charges to next person. Why such dual standard . During flight - I asked for Paper Boat anar they said we don't have it but saw them giving it to other passenger . After landing - Flight is parked at other end of terminal being last flight and took us 30 minute travel time to reach terminal . During baggage collection - after reaching terminal we waited for almost 30 minute to collect baggage and there was one girl assistant but when we asked question why such delay in baggeg handover she ran away.

Every single procedure was slow. The flight was ultimately delayed for two and a half hours and even the luggage came to the belt so late. Everybody had to wait till the luggage arrived and in the meantime, every passenger already reached the belt and waited for it to finally start coming.