Description

Customer Reviews

Leisureshopdirect started life in 1975 as an area in a caravan park reception in Ilfracombe North Devon. Back then we recognised the need for caravan accessories for our visitors who had brought their tent but forgotten their tent poles! This small shop grew year on year until a dedicated shop was opened selling a far more extensive range of goods, but concentrating on spare parts for caravans and motor homes. At the same time our caravan workshop was expanding giving us a pool of caravan service engineers with a wealth of technical knowledge. Eventually the caravan park was sold and the company concentrated on the caravan workshop and our accessory shop.

At this time, there was an obvious gap in our local market for marine accessories and servicing, so in 1999 we expanded our workshop area to include boats and engines. Having recruited a number of technical staff our expertise grew immensely in this field in a very short space of time.

Due to customer demand, we were posting many accessories to all parts of the country and we decided it was time to enter the Internet age! Hence Leisureshopdirect.com was born in 2003.

From those small beginnings we now supply caravan and boat spare parts and accessories to all parts of the world. We offer personal service to our customers, answering numerous technical enquiries daily and believe we offer unrivalled choice in products and customer support.

We strive to be the best online caravan & marine store in the country and are continually updating and improving the website. If you have any queries, complaints or suggestions then please send us a message through the Club's internal email system.

These terms and conditions (“Terms”) help to keep the Leisureshop Direct Ltd. website a safe place to trade and set out the full extent of any agreement reached between you and Leisureshop Direct Ltd. in connection with the Leisureshop Direct Ltd. website (“the Site”). You should understand that by placing an order, you accept the following terms and conditions:

PLEASE NOTE
If you are buying a product which is in any way connected to a gas appliance, then to conform to health and safety laws you must have a qualified gas engineer (ACOP/Gas Safe) to fit this item. We cannot be held responsible if these instructions are not followed.

You must be eighteen years old to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.

You agree that e-mail can be used as a long-distance means of communication.

No contract for the sale of any product will subsist between you and Leisureshop Direct Ltd. unless and until Leisureshop Direct Ltd. accepts your order by way of an e-mail confirming that it has received payment in full for all the goods you have ordered. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Leisureshop Direct Ltd. sends the e-mail to you (whether or not you receive that e-mail). This confirmation e-mail amounts to an acceptance by Leisureshop Direct Ltd. of your offer to buy goods from Leisureshop Direct Ltd. or a third party supplier that is engaged on your behalf by Leisureshop Direct Ltd.

You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.

Leisureshop Direct Ltd. will not pass on your personal or credit/debit card details to any third party. We shall be entitled to process your data in accordance with the terms of our Privacy Policy. Please view this document for further information.

You undertake that all details you provide to Leisureshop Direct Ltd. for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

You must choose a username and password on completion of registration. You are responsible for all actions taken under that username and password and shall only use the Site under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password.

If there are any changes to the details supplied by you it is your responsibility to inform Leisureshop Direct Ltd. as soon as possible.

We only accept cancellations by telephoning 08444 770776 during normal office hours for products that are yet to be dispatched. You may also withdraw from the contract at any time after the product has been dispatched and you have received our email confirming your order but no later than 7 working days after you receive the product by:

10.1 sending the notice of cancellation by email to customer.services@leisureshopdirect.com, fax or by telephoning 08444 770 776 ensuring that you quote your name address and order reference number;

or

10.2 Where you have already received the goods, returning the goods to Leisureshop Direct Ltd. together with the original invoice. Leisureshop Direct Ltd. will refund you the purchase price of the goods minus a £1 handling charge.

Once Leisureshop Direct Ltd. receive notification from you that you wish to withdraw from the contract (in accordance with these terms), any sum debited to Leisureshop Direct Ltd. from your credit card in relation to the purchase price of the goods will be re-credited to that credit card account as soon as possible and in any event within 30 days of your order provided that the goods you wish to return are received by Leisureshop Direct Ltd. in the condition that they were in when despatched to you. In the case that you decide that you do not want the product, for any reason, you will be liable for any charges incurred in returning the goods to Leisureshop Direct Ltd together with a £1 handling charge. In the case that the product is faulty then LeisureShopDirect will cover the cost of returning the products to us.

Leisureshop Direct Ltd. reserves the right to refuse to accept goods which are not returned in the same condition as when despatched, at its sole discretion. Leisureshop Direct Ltd. also reserves the right to make a charge for collecting goods from your premises in circumstances where they are not defective but you have cancelled your order. Your statutory rights are not affected.

This section applies only to the extent permitted by law. For the avoidance of doubt, Leisureshop Direct Ltd. do not exclude or limit any liability for (a) personal injury (including sickness and death) where such injury results from Leisureshop Direct Ltd. negligence or wilful default, or that of Leisureshop Direct Ltd. employees, agents or subcontractors or (b) fraudulent misrepresentation.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on the Site is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount in accordance with these Terms.

Leisureshop Direct Ltd. will do its best to correct errors and omissions as quickly as practicable after being notified of them.

In the unlikely event that you receive goods which were not what you ordered or are of a different quantity to that stated on your order form, Leisureshop Direct Ltd. shall make good any shortage and correct any errors made by Leisureshop Direct or refund to you the amount you paid for the goods in question PROVIDED THAT you notify Leisureshop Direct Ltd. of the problem in writing to the following address: LeisureShop Direct Ltd., Mullacott Industrial Estate, Ilfracombe, EX34 8PS within 48hrs of delivery of the goods. If goods are damaged on delivery, you must sign the delivery note as damaged or unchecked and then contact Leisureshop Direct Ltd. to inform us immediately. Leisureshop Direct does not accept liability for any damage in transit if the delivery has been accepted and signed for. Signing for a delivery accepts the delivery as received in an acceptable condition.

You and Leisureshop Direct Ltd. will only be liable under these Terms for losses which are a reasonably foreseeable consequence of the relevant breach of contract.

All products are covered by the manufacturer's warranty. If your product develops a fault while under warranty, please contact Leisureshop Direct Ltd. and we will advise you where to send it for repair. We will cover the delivery charge to return the product back to the relevant UK service centre. All warranty agreements are held between the manufacturer and purchaser.

We would like to warn/make customers aware that if products are used outside of the manufacturers warranty specifications the warranty may be deemed invalid. If customers have any queries please ask one of sales team at time of purchase.

Credit and Debit cards are debited on the day of ordering by Leisureshop Direct Ltd. All prices include VAT unless otherwise stated.

Every purchase you make shall be deemed performed in the United Kingdom. UK law shall govern every aspect of contractual agreement concerning purchases made from the Site.

Leisureshop Direct Ltd. aims to arrange shipment of all in stock items within 2 - 7 days of receiving your order. Although we aim to hold stock of all items, we are sometimes caught out by demand. Where your item is out of stock, you will be notified immediately with an expected delivery date. You can choose to wait for your item or cancel your order. In the event of other products on your order being in stock, you will have the choice of cancelling the entire order or just the back ordered items.

In the unlikely event that your item gets delayed or goes missing in the post, refunds or replacements will only be issued 15 working days after the item was dispatched to allow our Customer Support Team to attempt to locate your order in our delivery chain.

You can keep track of your order status yourself on-line with the Order Status & History facility on your account page. Our standard Returns Policy applies to all purchases from Leisureshop Direct Ltd.

The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Account Details section of the site. Please note that your goods may be sent to you in instalments. You may cancel your entire order with us if subsequent instalments forming part of your order are not delivered by us.

Title to any product ordered will pass to you once Leisureshop Direct Ltd. has received payment in full for that product. Risk in any product ordered will pass upon delivery to you.

If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; Leisureshop Direct Ltd. advises each customer to contact their local customs office for further information.

LeisureShopDirect Ltd does not currently ship products internationally through the site. If you would like a product shipped internationally contact out customer services on 08444 770776. This situation will be dealt with on a case by case basis.

For Christmas Deliveries, we recommend that you order by the 10th December. We will endeavour to dispatch all orders within 2 – 7 days, however we cannot guarantee delivery on or before the 24th December as the post may be delayed in your area.

Miscellaneous

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions, terrorism and any other similar events.

We shall have no liability (including liability for negligence) for the acts or omissions of telecommunications service providers or for failures of, or faults in their networks and equipment.

No waiver by us of any breach of these Terms shall be considered as a waiver of any subsequent breach of the same, or any other provision.

You may not permit; create unauthorised framing of, or deep linking to, the Site or the creation of derivative works thereof from any other website under your management or control.

In these Terms, “Intellectual Property Rights” means patents, database rights, copyright, design rights (whether registered or unregistered), trade marks (whether registered or unregistered) and other similar rights, together with the right to apply for the protection of any such rights. All Intellectual Property Rights in the Site shall be owned by us absolutely.

Subject to the licence granted to you to use the Site, Leisureshop Direct Ltd. reserves all rights, title and interest in its Intellectual Property Rights in the Site. Any goodwill accruing from use of Leisureshop Direct Ltd. and its affiliates' trade marks, trade and business names and service marks under this Agreement will vest in Leisureshop Direct Ltd. and its affiliates, as appropriate.

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. Leisureshop Direct Ltd. tracks the electronic 'fingerprints' of every order placed on Leisureshop Direct Ltd. to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

We reserve the right to terminate this Agreement and to suspend or terminate your access to the Site immediately and without notice to you if:-

(i) You fail to make any payment to us when due;

(ii) You breach the terms of this Agreement (repeatedly or otherwise);

(iii) When requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity;

(iv) We suspect you have engaged, or about to engage, or have in any way been involved, in fraudulent or illegal activity on the Site.

Leisureshop Direct Ltd reserves the right to use any comments given by customers in our promotional activities.

LeisureshopDirect coupons are and shall remain the property of LeisureshopDirect Ltd, have no cash redemption value, are not for resale or publication and are valid in the UK only. Coupons can only be redeemed once. Coupons allow 5% off the price of the products in a purchase from www.leisureshopdirect.com to the value of £25 or over. If you have received a coupon, please insert your 8 digit code at the check-out stage of your order to receive benefits.

Leisureshop Direct Ltd. may amend these Terms from time to time, and place the new version on the Site. When Leisureshop Direct Ltd. do so, it will mention the fact on our home page (www.leisureshopdirect.com). For users purchasing goods or registering on the Site for the first time, all purchases from the date that the amended terms are placed on our website onwards will be governed by those new terms. Otherwise, such changes will be effective against existing users thirty days following posting of the amended version on the Site. Your continued use of the Site following Leisureshop Direct Ltd. posting of any changes will constitute your acceptance of such changes. If you do not agree to any changes to these Terms, then your only remedy is to cease using the Site.

These Terms supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between Leisureshop Direct Ltd. and you relating to your purchase. Leisureshop Direct Ltd. advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted by Leisureshop Direct Ltd. We will store a copy of the contract entered into by you with Leisureshop Direct Ltd. You are advised to read (and are responsible for reading) fully all information on this website.

If any provision of these Terms shall be held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remaining parts of these Terms and the remainder of the affected provision shall be unaffected.

These Terms are subject to the laws and exclusive jurisdiction of the United Kingdom.

Latest Revision Date: 1st April 2011

Type Description

Royal Mail First Class* The package will be sent by First Class Royal Mail. This should take one working day to be delivered after dispatch in England, Wales & Southern Scotland. Other areas should receive the package 2 days after dispatch. This is not guaranteed to arrive in this time frame.

Royal Mail First Class - Signed* The package will be sent by First Class Royal Mail. This should take one working day to be delivered after dispatch in England, Wales & Southern Scotland. Other areas should receive the package 2 days after dispatch. This is not guaranteed to arrive in this time frame but will require a signature upon delivery.

Royal Mail Special Delivery* The package will be sent by Royal Mail Special Delivery. It is guaranteed to get to you by 1pm, the first working day after dispatch in England, Wales & Southern Scotland. Other areas will receive the package 2 days after dispatch. Please note that it may take up to 4 days in some areas of the Scottish Highlands & Islands. Once dispatched from us here, you will be sent an email with a link to be able to track your package on the Royal Mail website and it will require a signature on delivery.

Interlink Express* The package will be sent by Interlink Express. It is guaranteed to get to you by 3pm, the first working day after dispatch in England, Wales & Southern Scotland. Other areas will receive the package 2 days after dispatch. Please note that it may take up to 4 days in some areas of the Scottish Highlands & Islands. Once dispatched from us here, you will be sent an email with a link to be able to track your package and it will require a signature on delivery. On the morning that the package is due to be delivered, if you have given us an email address, you will be sent an email with an estimated arrival window of 1 hour. Interlink have said that more than 95% of their deliveries reach customers in this 1 hour window. If you have not given us an email address you can view this information on the Interlink Express site using the tracking number that we send you.

Price for each shipping cost is determined by adding the weight of all the items in your basket together.

Leisureshopdirect.com uses Royal Mail for lighter items and Courier for any heavier items. This is to provide the cheapest price to our customers. If a package price is above £30 in value then the shipping will default to either Royal Mail Signed or Courier. This is to ensure that we are able to track the items after dispatch.

The estimated arrival times are taken directly from information provided by our couriers. These are estimates only, Leisureshopdirect are not responsible if this varies.

If a package is returned to Leisureshopdirect because of an incorrect or incomplete address, the carriage is not refundable.

For international orders please contact us for a delivery price. This will be quoted on an order by order basis.

If your parcel has been sent by Royal Mail and you haven’t received it then please first contact your local sorting office before contacting us. Royal Mail DO NOT always leave a card at your delivery address and will hold on to the package at the sorting office for up to 2 weeks before returning it to us. If your package was sent by First Class or First Class Signed then Royal Mail do not class a package as lost until 15 working days after dispatch and we cannot resend a package until this time has elapsed. Please click here to see more details on the Royal Mail website.

If your package is sent by Royal Mail Special Delivery or Interlink Express you will be sent a tracking number in the dispatch email so that you can track your package.

If a package is returned to us for any reason then we will contact you as soon as we receive it back to us.