Correspondence

Letters You Receive About Unemployment Insurance

The following is a helpful tool for individuals applying and certifying for benefits and for employers to get answers to frequently asked questions about letters they receive from the New Mexico Department of Workforce Solutions. To begin, type in the title of the letter that you received in the “Search” box on the right-hand side of the screen. Please note that the department will continue to add sample letters, and some letters may not be searchable at this time. For a list of the sample letters that are now available, click on “Tax” or “Claims” under “Categories” on the right-hand side of the screen. You can also scroll down to the bottom of this screen to see a list of both “Tax” and “Claims” letters.

Once you have searched for your letter, click on the title and you will be able to find answers to questions including: why this letter was sent to you, what the letter means, what you can do next, where you are in the claims or tax process, and who you can contact if you have further questions. Please keep in mind that the answers to these questions are general answers and not specific to your own claim.

At the bottom of the screen, you will also find sample letters in PDF format that you can view to see if this matches the letter that you may have received. The department has provided PDF samples of many of the standard letters in an effort to provide our customers with more information related to the Unemployment Insurance program. These PDFs include translated samples of letters that are not specific to any individual claim and are for general purposes only in order to better assist our customers. To view and print these sample letter PDFs, you will need Adobe Acrobat Reader which can be downloaded for free athttps://get.adobe.com/reader/.

If you have further questions, or if you have questions about a letter that is not within this tool, you can contact a Customer Service Agent in the Unemployment Insurance Operations Center at 1-877-664-6984, Monday through Friday, 8:00 a.m. to 4:30 p.m.

If you are an employer, you can log in to your account at www.dws.state.nm.us, and if you are an individual applying or certifying for benefits, you can log in to your account at www.jobs.state.nm.us. The Unemployment Insurance Tax & Claims system is available online Sunday through Friday from 4 a.m. to 9 p.m.