Pittsburgh

Frequently Asked Questions

What is Topgolf?

Topgolf is the premier golf entertainment complex where the competition of sport meets your favorite local hangout. You can challenge your friends and family to addictive point-scoring golf games that anyone from the hopeful pro golfer to your neighbor’s 7-year-old kid can play year-round. Just picture a 240-yard outfield with dartboard-like targets in the ground. The closer to the center or “bull’s-eye” you get and the farther out you hit your microchipped balls, the more points you receive. Score even bigger with Topgolf’s extensive food and beverage menu that is sure to impress even the pickiest foodies. It’s not golf – it’s Topgolf. Give it a shot!

Topgolf is the premier golf entertainment complex where the competition of sport meets your favorite local hangout. You can challenge your friends and family to addictive point-scoring golf games that anyone from the hopeful pro golfer to your neighbor’s 7-year-old kid can play year-round. Just picture a 240-yard outfield with dartboard-like targets in the ground. The closer to the center or “bull’s-eye” you get and the farther out you hit your microchipped balls, the more points you receive. Score even bigger with Topgolf’s extensive food and beverage menu that is sure to impress even the pickiest foodies. It’s not golf – it’s Topgolf. Give it a shot!

Why do I need a membership card?

Topgolf balls know your name, but it’s the card that holds the value you purchased to play the games. Plus, the membership card keeps track of your score history from any game you’ve ever played.

Topgolf balls know your name, but it’s the card that holds the value you purchased to play the games. Plus, the membership card keeps track of your score history from any game you’ve ever played.

Can I use my membership at multiple locations?

Yes. Your membership card can be used at multiple U.S. locations.*

*Please note that game play at Topgolf Alexandria or Wood Dale requires a membership card from that location. Membership cards purchased at Topgolf Wood Dale or Alexandria can only be used at those locations.

Yes. Your membership card can be used at multiple U.S. locations.*

*Please note that game play at Topgolf Alexandria or Wood Dale requires a membership card from that location. Membership cards purchased at Topgolf Wood Dale or Alexandria can only be used at those locations.

Can I make a reservation?

For the first time ever, you can now reserve your very own bay online for Topgolf.* This new, simplified process allows you to play when you want, with whoever you want. Bays will of course still be available for walk-in Guests, and we're always happy to help you book a party for larger groups.

For the first time ever, you can now reserve your very own bay online for Topgolf.* This new, simplified process allows you to play when you want, with whoever you want. Bays will of course still be available for walk-in Guests, and we're always happy to help you book a party for larger groups.

How do the game and technology work?

Our technology is top secret, but the game itself is simple. Think of it like bowling or darts, but for golf! When it’s your turn, you hit a golf ball containing a personalized microchip into one of 11 targets ranging from 20 to 240 yards away. Every section of every target has a reader that detects the microchip in your clever golf ball. That reader computes your score based on the accuracy and distance of the shot and then sends the score to your bay screen. No pencil and paper needed to keep score in this game!

Our technology is top secret, but the game itself is simple. Think of it like bowling or darts, but for golf! When it’s your turn, you hit a golf ball containing a personalized microchip into one of 11 targets ranging from 20 to 240 yards away. Every section of every target has a reader that detects the microchip in your clever golf ball. That reader computes your score based on the accuracy and distance of the shot and then sends the score to your bay screen. No pencil and paper needed to keep score in this game!

PS – If you want to play the best virtual game, download WGT Golf here http://m.wgt.com.

Who invented Topgolf?

The smartest people in the world! Actually, it was two dudes, brothers in fact, who were bored on a driving range in North London, England and wishing they could tell exactly how far and how close to the pin their shots were. “What if,” turned into “this is awesome!”

The Great Irony: the idea came from hardcore golfers looking to improve their game, but more than half of all Topgolf guests describe themselves as non-golfers. The concept appeals both to avid golf fans and brand-new players, several million and counting, who love how easy it is to play.

The smartest people in the world! Actually, it was two dudes, brothers in fact, who were bored on a driving range in North London, England and wishing they could tell exactly how far and how close to the pin their shots were. “What if,” turned into “this is awesome!”

The Great Irony: the idea came from hardcore golfers looking to improve their game, but more than half of all Topgolf guests describe themselves as non-golfers. The concept appeals both to avid golf fans and brand-new players, several million and counting, who love how easy it is to play.

What if I don't golf?

Do you like good food? Do you enjoy refreshing, cold beverages? How about hanging out with your buddies while getting some fresh air? If your answer to any of these questions is yes, then you’ll have a great time at Topgolf. Most people who play the game don’t even call themselves “golfers.” Trust us, we’ve done extensive marketing research. Anyone can play and compete, so no need to be intimidated.

Do you like good food? Do you enjoy refreshing, cold beverages? How about hanging out with your buddies while getting some fresh air? If your answer to any of these questions is yes, then you’ll have a great time at Topgolf. Most people who play the game don’t even call themselves “golfers.” Trust us, we’ve done extensive marketing research. Anyone can play and compete, so no need to be intimidated.

Do I need my own golf clubs?

Nope, we’ve got plenty of clubs for adults (men and women) and kids. We even have clubs for the lefties. Want to know the best part? They’re free to rent. If you’re really serious about dominating the competition or just want to show off your golf bling, feel free to bring your own*. We promise not to tease you.

*At Topgolf Scottsdale, personal clubs, including drivers, may only be used on the Lower Level. Clubs will be required to be transferred to a Topgolf bag during play in the bay.

Nope, we’ve got plenty of clubs for adults (men and women) and kids. We even have clubs for the lefties. Want to know the best part? They’re free to rent. If you’re really serious about dominating the competition or just want to show off your golf bling, feel free to bring your own*. We promise not to tease you.

*At Topgolf Scottsdale, personal clubs, including drivers, may only be used on the Lower Level. Clubs will be required to be transferred to a Topgolf bag during play in the bay.

Are the games fun for experienced golfers?

Great question! The answer is yes. We have a number of games that will put your golf skills to the test. From chipping to driving, you’ll be able to improve every aspect of your game.

Great question! The answer is yes. We have a number of games that will put your golf skills to the test. From chipping to driving, you’ll be able to improve every aspect of your game.

Are the hitting areas inside or outside?

All of the above! The bays are climate-controlled with infrared heaters when it’s chilly and fans and cooling water misters when it’s a bit steamy. Oh, there’s also seating for up to six people in each bay and very friendly servers who will bring you tasty food and refreshing drinks.

All of the above! The bays are climate-controlled with infrared heaters when it’s chilly and fans and cooling water misters when it’s a bit steamy. Oh, there’s also seating for up to six people in each bay and very friendly servers who will bring you tasty food and refreshing drinks.

Do you serve alcoholic beverages?

Yes, but as such, we should tell you that drinking said tasty beverages will only make you play better – or at least make you think you’re playing better.

Yes, but as such, we should tell you that drinking said tasty beverages will only make you play better – or at least make you think you’re playing better.

Do you serve food and beverages in the hitting bays?

Yes, our Topgolf wait staff, more affectionately known as “Bay Hosts,” will take your order and deliver food and beverages directly to your hitting bay.

Yes, our Topgolf wait staff, more affectionately known as “Bay Hosts,” will take your order and deliver food and beverages directly to your hitting bay.

Is Topgolf a good place for events and parties?

Absolutely! Fun experiences are best shared with others. From social parties to corporate outings and charitable fundraisers, we’ve got your back. Check out our Plan an Event section to get the 411.

Absolutely! Fun experiences are best shared with others. From social parties to corporate outings and charitable fundraisers, we’ve got your back. Check out our Plan an Event section to get the 411.

Can I bring my pets?

Lassie will have to stay home this time. As much as we love dogs and other pets, the safety and comfort of our Guests and Associates is our biggest priority and must come first. With that in mind, Topgolf is a pet-free facility. Service animals aiding our Guests with a disability are permitted.

Lassie will have to stay home this time. As much as we love dogs and other pets, the safety and comfort of our Guests and Associates is our biggest priority and must come first. With that in mind, Topgolf is a pet-free facility. Service animals aiding our Guests with a disability are permitted.

Am I able to get a replacement playing card if mine is lost?

If your Topgolf playing card is lost, stolen or damaged, just stop by the Guest Services desk on your next visit, and we will replace it for a small fee of $1/£1.

If your Topgolf playing card is lost, stolen or damaged, just stop by the Guest Services desk on your next visit, and we will replace it for a small fee of $1/£1.

Can I get a refund on existing game credits purchased

Topgolf
does not issue any refunds on existing game credit.

Topgolf
does not issue any refunds on existing game credit.

Can I buy a Topgolf gift card?

Yes! Topgolf gift cards are a great go-to present because they’re convenient to buy, flexible to use and perfect for any age. After all, who doesn’t like a fun night out? Gift cards are available for purchase online (United States or United Kingdom) and sold at each location.

Yes! Topgolf gift cards are a great go-to present because they’re convenient to buy, flexible to use and perfect for any age. After all, who doesn’t like a fun night out? Gift cards are available for purchase online (United States or United Kingdom) and sold at each location.

How do I request a charitable donation?

We love supporting great causes in our local communities. You can request a charitable donation on our handy Charitable Donations page. We ask that all applications be submitted at least 30 days prior to the event date.

We love supporting great causes in our local communities. You can request a charitable donation on our handy Charitable Donations page. We ask that all applications be submitted at least 30 days prior to the event date.

Does Topgolf offer franchise opportunities?

Topgolf is a privately held company, and we do not franchise within the U.S. at this time. If you’re interested in licensing our business and becoming an international partner, please visit topgolfinternational.com for more information.

Topgolf is a privately held company, and we do not franchise within the U.S. at this time. If you’re interested in licensing our business and becoming an international partner, please visit topgolfinternational.com for more information.

What are Topgolf's safety rules?

At Topgolf, everyone’s safety is very important. Combining a few laughs, great food, and hours of Topgolf can create some epic memories. So for all parties involved, and we do mean parties, please follow these safety rules:

Obey all verbal and posted rules and instructions. Use common sense to protect yourself and others.

All players must hit from the mat at all times. No running starts (we all loved that movie too...)

Only the person hitting a ball should stand beyond the red line. All other players should stand behind the red line at all times. Players are responsible for the safety of others around them and should always check their surroundings before swinging a club.

Aim for the targets at all times - how else are you going to score? Hitting golf balls over the boundary netting is prohibited, and all players are responsible for damages or injuries caused by any balls hit outside of the premises. (Topgolf balls report back to us when they’ve lost their way outside our nets…)

Throwing golf balls is prohibited.

Any Guest under 16, or under 18 after 9pm, must always be supervised by a Guest over 21.

Players must stay behind the yellow line at all times. Please take extra care when playing from upstairs bays.

Topgolf is not responsible for lost or stolen items

Topgolf is about having fun, let’s keep it that way, and Let’s Play.

At Topgolf, everyone’s safety is very important. Combining a few laughs, great food, and hours of Topgolf can create some epic memories. So for all parties involved, and we do mean parties, please follow these safety rules:

Obey all verbal and posted rules and instructions. Use common sense to protect yourself and others.

All players must hit from the mat at all times. No running starts (we all loved that movie too...)

Only the person hitting a ball should stand beyond the red line. All other players should stand behind the red line at all times. Players are responsible for the safety of others around them and should always check their surroundings before swinging a club.

Aim for the targets at all times - how else are you going to score? Hitting golf balls over the boundary netting is prohibited, and all players are responsible for damages or injuries caused by any balls hit outside of the premises. (Topgolf balls report back to us when they’ve lost their way outside our nets…)

Throwing golf balls is prohibited.

Any Guest under 16, or under 18 after 9pm, must always be supervised by a Guest over 21.

Players must stay behind the yellow line at all times. Please take extra care when playing from upstairs bays.