I was only a temporary employee at Equniti and it really showed in the way I was treated, the management had a clear disregard for the staffs feelings, and I was often discriminated against for my age by the other temporary members of staff

I have enjoyed my time at Equiniti, they are a company that are actively moving work off-shore to India. The team I managed were well trained and open to challenges. We went through many system enhancements making the work life easier. Work is at a fast pace and still is with queries from the off-shore team.

I am part of the Finance 'Fun Factory' that organises fund raising events for charities, since I have been doing this we have raised £5,000 mainly by cake sales, raffles and quizzes which I have enjoyed organising.

I am sad that the moved has moved to India and that my team and I need to find other opportunities.

Good place to learn new skills as you have the opportunity to learn little about the UK stock market and how it operates behind the scenes but soon it becomes very daunting as it feels like time stands still. If you can survive with the same questions being asked 98% of the time on all your calls made by your customers from 9am sharp till 5pm every day for 5 days a week than you can find happiness at this company but honestly if you are free thinker like me, than best to use this job as a stepping stone for your next employment as working in a call centre simply was the worst job I endured in employment career and never again.

The day to day roles are very varied, so depending on the job you are doing will depend what your day consists of, it could be the same every day or it could be dealing with different aspects. The management could do better with communicating with the staff but other than that they do a great job.Once within a team you can find that it can become like a little family, team nights out etc. I personally found that my colleagues were the best part of my job.

An area of the outsourcing company in constant flux with many challenges of providing pension support to the main company. This was reflected in staffing levels, support and employee understanding offered by direct management.

We were on a contract for a couple of months to deal with inbound calls for a well known pensions company. There was meant to be a big public announcement which never happened. There was a training period of a few days. In the end, the contract ended early as we only received a trickle of calls. The rare ones that came through were diverted elsewhere. However, we got to go in and surf the Internet. We were still getting paid for it!

The only progression was being promoted a little bit more to analyse calls.