Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.

Get a Professional Answer

Via email, text message, or notification as you wait on our site.Ask follow up questions if you need to.

100% Satisfaction Guarantee

Rate the answer you receive.

Ask Dustin Your Own Question

Dustin, Senior Technician

Category: GPS

Satisfied Customers: 13307

Experience: Giving Directions to wayward GPS devices for over a decade. Worked in The US Army as A Network Switching Systems Operator/Controller

19897260

Type Your GPS Question Here...

Dustin is online now

I bought a map service online but the system will not

Customer Question

I bought a map service online but the system will not download. I get the error message 'no maps found.JA: Just to clarify, what's the exact make and model of your machine?Customer: I believe it is a via 1535?JA: What happened right before this popped up?Customer: It said to connect my device to the computer but it was already connectedJA: What troubleshooting have you tried?Customer: I used another computer with the same resultsJA: Anything else you want the GPS expert to know before I connect you?Customer: no

To get back to me , either check your email. View one of the messages from justanswer that says you have received a reply or a message, open the message. Then inside it click the button that says view or reply on justanswer. That will bring you back to this page where you can scroll down and reply.

Or, go to justanswer.com, login at the top right. Then click my questions at the top right. Then, you will see our question listed there. Click the question, scroll down and reply!

Are you saying the tomtom itself is getting stuck on the boot screen? And you did try pressing and holding the power button for one minute?

If thats the case, you must have a hardware or firmware failure.. About the only way we can save the device is to format it, and then reinstall the software.. This isnt always a guranteed fix, but its the only move we have left.

1. Save everything from the device, using Explorer (or Finder on Mac), include all the files (hidden as well). It is also known as a manual backup: http://uk.support.tomtom.com/app/answers/detail/a_id/13354/

2. Then format the internal storage (or memory card, depending which one you use) of your device. http://uk.support.tomtom.com/app/answers/detail/a_id/16172/