I have been in a member of Massage Envy for about 2 yrs now. I have never experienced a bad massage there. The people there are very friendly. I am often a last minute booker, which they are able to accomodate my needs about 60% of the time.
Often I will book a 1.5 or 2 hr massage because I have many prepaids. They will not let you split a visit, however they do only charge $18 for the additional half hr. The problem is I don't receive the full length of the massage. Normally it will be cut by 5-10 mins and as much as 17 mins once before. By the time your done getting dressed and realize the time, its a bit too late. I believe they advertise 55 min for the 1hr apt and 1hr and 25 min for the 1.5 hr apts. Not only are you often dismissed early, It is very rare to go in on time. My estimates are that you will receive a 45 min massage for the hour and 1hr and 15 mins for the hr and a half.
The one other thing that bothers me is that when you cancel the membership, you lose all your prepaids that are unused. Currently I have 6 unused prepaid visits. I would like to cancel the membership, but I can't justify losing the 6 visits.

I have been in a member of Massage Envy for about 2 yrs now. I have never experienced a bad massage there. The people there are very friendly. I am often a last minute booker, which they are able to accomodate my needs about 60% of the time.
Often I will book a 1.5 or 2 hr massage because I have many prepaids. They will not let you split a visit, however they do only charge $18 for the additional half hr. The problem is I don't receive the full length of the massage. Normally it will be cut by 5-10 mins and as much as 17 mins once before. By the time your done getting dressed and realize the time, its a bit too late. I believe they advertise 55 min for the 1hr apt and 1hr and 25 min for the 1.5 hr apts. Not only are you often dismissed early, It is very rare to go in on time. My estimates are that you will receive a 45 min massage for the hour and 1hr and 15 mins for the hr and a half.
The one other thing that bothers me is that when you cancel the membership, you lose all your prepaids that are unused. Currently I have 6 unused prepaid visits. I would like to cancel the membership, but I can't justify losing the 6 visits.

I joined massage envy a couple months ago. I've been receiving massages regularly for years and years, and finally gave them a try. Both massage therapists that I've scheduled with did a great job - (one 5-star, one 4-star). This place is nicer and more serene than most spas i've been to. Most spas also have mani/pedi smells and a lot of chatter. The folks at the desk are *extremely* friendly & gracious; and as mentioned before, the place is very clean.

I like that there is a quiet calm waiting room separate from the check in/out area. They give you a nice hot pack for your neck while you wait.

The only thing that I'm not very happy about is that in spite of the fact that massage time never expires ($60/mo buys 1 hr), that time cannot be split. I was hoping to get a 90 min massage every 6 weeks with this plan, but that won't be happening. This policy makes no sense to me... Since I can't justify more than $60/mo towards massage, the membership is really pointless. The membership really only benefits someone who needs/wants more time than that. The rates are great if you want more than that monthly hour.

I joined massage envy a couple months ago. I've been receiving massages regularly for years and years, and finally gave them a try. Both massage therapists that I've scheduled with did a great job - (one 5-star, one 4-star). This place is nicer and more serene than most spas i've been to. Most spas also have mani/pedi smells and a lot of chatter. The folks at the desk are *extremely* friendly & gracious; and as mentioned before, the place is very clean.

I like that there is a quiet calm waiting room separate from the check in/out area. They give you a nice hot pack for your neck while you wait.

The only thing that I'm not very happy about is that in spite of the fact that massage time never expires ($60/mo buys 1 hr), that time cannot be split. I was hoping to get a 90 min massage every 6 weeks with this plan, but that won't be happening. This policy makes no sense to me... Since I can't justify more than $60/mo towards massage, the membership is really pointless. The membership really only benefits someone who needs/wants more time than that. The rates are great if you want more than that monthly hour.

I'm a Massage Envy member from the west coast. Last month I was travelling in the Boston area. I was getting tired from so much driving and had a long flight ahead of me, so I looked up nearby locations of Massage Envy. I was able to schedule a massage at Norwell that evening. This worked out very well. Since I am already a member, I was in the computer and everything went smoothly. Being able to find a Massage Envy clinic while travelling is really a benefit of membership. (Ask for Steve!)

I'm a Massage Envy member from the west coast. Last month I was travelling in the Boston area. I was getting tired from so much driving and had a long flight ahead of me, so I looked up nearby locations of Massage Envy. I was able to schedule a massage at Norwell that evening. This worked out very well. Since I am already a member, I was in the computer and everything went smoothly. Being able to find a Massage Envy clinic while travelling is really a benefit of membership. (Ask for Steve!)

I came to So.Shore on vacation to see family and friends. I was sore from carrying my luggage so I asked my friend if she knew where to go for a massage. She said she saw a special at Massage Envy. We booked appt. and got in the same day. I thoroughly enjoyed my experience at Massage Envy. I had Tina and she was great. Very friendly and explained alot about massage therapy. The staff was very friendly and the business is very clean. I recommend Massage Envy to anyone that wants a great experience. PB

I came to So.Shore on vacation to see family and friends. I was sore from carrying my luggage so I asked my friend if she knew where to go for a massage. She said she saw a special at Massage Envy. We booked appt. and got in the same day. I thoroughly enjoyed my experience at Massage Envy. I had Tina and she was great. Very friendly and explained alot about massage therapy. The staff was very friendly and the business is very clean. I recommend Massage Envy to anyone that wants a great experience. PB

Hi-I am the Alison aforementioned in Keri O's post. I remember this day clearly because I was flabbergasted at this womans behavior (who had actually never given me her name; I only know now because of this post). Everything that you have read is inaccurate. I am a manager at Massage Envy and in my position have formed many good relationships with our members; they know they can call me and I will do my best to accomodate their needs, whether it be getting them a last minute appointment or handling any membership questions. I was hired as a salesperson and very soon after promoted to a manager position because the owners recognized my hard work and excellent client relations. I genuinely care about our clients and hope that they take advantage of our membership program, which allows many people to enjoy massages despite the troubled economy by offering greatly reduced rates. Some of these people are in pain day in and day out and it makes me happy to be able to offer this program to them so that they can finally have some relief.That being said, the day Keri O. called to book an appointment, I told her we had one appointment available, and she quickly said she would call back in two minutes as soon as she talked to her husband. In the meantime, I spoke to the therapist who had time available but he told me he was exhausted and in turn not up to it, so I blocked his schedule for that time slot. However, I did not want to disappoint Keri when and if she called back, so I asked another therapist to stay late for the appointment which she agreed to do. When Keri called back (atleast 20 minutes later, not 2 minutes like she said), the other front desk person had answered the phone but only saw that the time slot was no longer available which she told Keri. She got mad quickly so as manager I took the call, but before I had a chance to tell her that I had another therapist ready for the massage, she was already screaming through the phone. I did tell her that the therapist was "not up to it" because massage therapy is physically demanding work to which she replied that she probably works harder than our therapists as her job requires travel and she frequently has to carry luggage around through airports. I absolutely never told her that the therapists work harder than her because up until that point I didnt even know her name let alone what she did for a living, all I know is that we take care of our therapists here and if they tell us they are at their limit then we listen. Would you want to get a massage from an overworked therapist? Probably not, as it wouldn't be up to par and you probably wouldn't be satisfied. I did apologize that there was a mix up however I was expecting a call right back and did not expect the situation I ran into, it is common practice at many places to require a credit card to hold an appointment, and again, I didnt even know her name so I could not hold an appointment especially without a name or telephone number. Furthermore, people call all the time and say they will "call right back" and we never get that call back. She kept yelling at me that I did not explain the policy and whenever I tried to speak my part she yelled at me to stop cutting her off, so I waited patiently until it was my turn to speak. She ended her part by telling me she would never come to Massage Envy, would tell others not to and would give us a bad review, as she has. When it was my turn to talk, she cut me off after every other word. Go figure. At this point I did inform her that after all this, I had actually asked another therapist to stay late to give her a massage, but never said that this offer was no longer available. It was sad that I had actually worked to accomodate Keri but she didn't even know until after she escalated the situation and ultimately informed me she would never come here. As for not giving her the owner's name and number, I told her to call the same number back but the owners do not have a set schedule so I could not give her their schedule! She did not have to ask 10 times, I do not have anything to hide, my owners have faith in me which is why I am a manager. The only reason I have responded to this post is because it is attacking Massage Envy and myself unfairly, and it is the only one up there. Unfortunately, people usually only take the time to complain about the negatives instead of commending the positives, so I wanted to clear this up and give everyone the other side of the story. Please disregard Keri O. and come in and give us at Massage Envy, and especially myself, a chance. Talk to a couple members, ask them about their experiences with the clinic and with me. I'm sure you will leave with a smile on your face :)Thank you,Alison

Hi-I am the Alison aforementioned in Keri O's post. I remember this day clearly because I was flabbergasted at this womans behavior (who had actually never given me her name; I only know now because of this post). Everything that you have read is inaccurate. I am a manager at Massage Envy and in my position have formed many good relationships with our members; they know they can call me and I will do my best to accomodate their needs, whether it be getting them a last minute appointment or handling any membership questions. I was hired as a salesperson and very soon after promoted to a manager position because the owners recognized my hard work and excellent client relations. I genuinely care about our clients and hope that they take advantage of our membership program, which allows many people to enjoy massages despite the troubled economy by offering greatly reduced rates. Some of these people are in pain day in and day out and it makes me happy to be able to offer this program to them so that they can finally have some relief.That being said, the day Keri O. called to book an appointment, I told her we had one appointment available, and she quickly said she would call back in two minutes as soon as she talked to her husband. In the meantime, I spoke to the therapist who had time available but he told me he was exhausted and in turn not up to it, so I blocked his schedule for that time slot. However, I did not want to disappoint Keri when and if she called back, so I asked another therapist to stay late for the appointment which she agreed to do. When Keri called back (atleast 20 minutes later, not 2 minutes like she said), the other front desk person had answered the phone but only saw that the time slot was no longer available which she told Keri. She got mad quickly so as manager I took the call, but before I had a chance to tell her that I had another therapist ready for the massage, she was already screaming through the phone. I did tell her that the therapist was "not up to it" because massage therapy is physically demanding work to which she replied that she probably works harder than our therapists as her job requires travel and she frequently has to carry luggage around through airports. I absolutely never told her that the therapists work harder than her because up until that point I didnt even know her name let alone what she did for a living, all I know is that we take care of our therapists here and if they tell us they are at their limit then we listen. Would you want to get a massage from an overworked therapist? Probably not, as it wouldn't be up to par and you probably wouldn't be satisfied. I did apologize that there was a mix up however I was expecting a call right back and did not expect the situation I ran into, it is common practice at many places to require a credit card to hold an appointment, and again, I didnt even know her name so I could not hold an appointment especially without a name or telephone number. Furthermore, people call all the time and say they will "call right back" and we never get that call back. She kept yelling at me that I did not explain the policy and whenever I tried to speak my part she yelled at me to stop cutting her off, so I waited patiently until it was my turn to speak. She ended her part by telling me she would never come to Massage Envy, would tell others not to and would give us a bad review, as she has. When it was my turn to talk, she cut me off after every other word. Go figure. At this point I did inform her that after all this, I had actually asked another therapist to stay late to give her a massage, but never said that this offer was no longer available. It was sad that I had actually worked to accomodate Keri but she didn't even know until after she escalated the situation and ultimately informed me she would never come here. As for not giving her the owner's name and number, I told her to call the same number back but the owners do not have a set schedule so I could not give her their schedule! She did not have to ask 10 times, I do not have anything to hide, my owners have faith in me which is why I am a manager. The only reason I have responded to this post is because it is attacking Massage Envy and myself unfairly, and it is the only one up there. Unfortunately, people usually only take the time to complain about the negatives instead of commending the positives, so I wanted to clear this up and give everyone the other side of the story. Please disregard Keri O. and come in and give us at Massage Envy, and especially myself, a chance. Talk to a couple members, ask them about their experiences with the clinic and with me. I'm sure you will leave with a smile on your face :)Thank you,Alison

I called to make an apt. and I spoke with Allison, the manager. Allison failed to inform me that their policy is to supply a credit card in order to confirm an apt. As a result, my apt was given to another client. When I complained, Allison (who kept shouting at me and talking over me) explained that it's their policy to not hold apts without a credit card. However, I had already explained to Alison that I was a new client, and a referral, and it wasn't my job to know their policy - but instead her job to educate me on policy. I would've gladly supplied a credit card if she had informed me of this detail!

She further went on to explain that although their were other masseuse's available, but they weren't "up for" the work. HUH? And, when I questioned this, she explained that her employees work harder than me! (What a great way to capture new business Allison!) She also said that she had another masseuse who was available for my apt time, but she wasn't going to give me the apt now since I was upset. Double HUH! (What a great way to run a business - the business screws up and they penalize the customer who is upset with them - that doesn't make much sense to me)

I asked to have the owner's name and telephone number about 10 times before I was told I could reach the owner at the shop, but she refused to share with me the owner's schedule or additional contact information beyond that.

Massages may be afforadble here, but there is truth to that old saying "you get what you pay for." Don't waste your time with this mall chain provider. Based on my experience, I'm afraid you'll get much better service with a small spa.

I called to make an apt. and I spoke with Allison, the manager. Allison failed to inform me that their policy is to supply a credit card in order to confirm an apt. As a result, my apt was given to another client. When I complained, Allison (who kept shouting at me and talking over me) explained that it's their policy to not hold apts without a credit card. However, I had already explained to Alison that I was a new client, and a referral, and it wasn't my job to know their policy - but instead her job to educate me on policy. I would've gladly supplied a credit card if she had informed me of this detail!

She further went on to explain that although their were other masseuse's available, but they weren't "up for" the work. HUH? And, when I questioned this, she explained that her employees work harder than me! (What a great way to capture new business Allison!) She also said that she had another masseuse who was available for my apt time, but she wasn't going to give me the apt now since I was upset. Double HUH! (What a great way to run a business - the business screws up and they penalize the customer who is upset with them - that doesn't make much sense to me)

I asked to have the owner's name and telephone number about 10 times before I was told I could reach the owner at the shop, but she refused to share with me the owner's schedule or additional contact information beyond that.

Massages may be afforadble here, but there is truth to that old saying "you get what you pay for." Don't waste your time with this mall chain provider. Based on my experience, I'm afraid you'll get much better service with a small spa.

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