The fact that you don't check your website bookings is not helpful for road-weary travelers. The fact that you wished to make it up by providing cheaper rates was great. The fact that you switched security codes and moved guests belongings without their knowing is terrible. The fact that you repaid what they didn't spend is wise. The fact that you left to go eat when you had a line of people with problems was terrible. Clean up your act and hostel, and it could be a good time.

Great times, good atmosphere, great ideas on food and drink! Put a sign up in pinyin and you'll attract a lot more foreigners. Put a small door in the security shutter for late-night arrivals. Upgrade the bathrooms and stock the bar with more alcohol, and you'll have a top tier hostel!

Good prices on the tour packages, but if you want to be even MORE competitive, keep in mind a lot of people who stay at hostels are staying there for the economy of it, so prices that reflect that would be an advantage. Additional information on local attractions, and not just standard tourist trap sights would be a plus. People will grab those up just as quick as the other standard sightseeing packages.