August 19, 2013 - by varone

PINPOINT JOURNAL BY Nicole Winstanley

CASE STUDY: Integration to Dispatch

INDUSTRY: HVAC

Problem: This organization currently had a Fleet tracking solution, but had decided it wanted to revamp it’s IT systems and integrate GPS into a new dispatch system. PinPoints GO6 Plug and Play GPS Tracking provides an open integration interface and allowed the customer to connect the two systems with basic integration expertise.

PinPoint GPS devices were installed in 20 fleet vehicles

Minute by minute location was available to dispatch and service managers, and the two systems worked in unison

Client was able to quickly assess driver locations, assign technicians, and provide customers with more accurate information

Reporting of driver activities was simplified so that managers could easily identify and make the necessary adjustments

Result: The Customer was happy that the new GPS system provided an enhanced feature set, and integrated seamlessly into their new Dispatch System.

About The Author: Nicole Winstanley

Nicole is a BBA graduate from St. Francis Xavier University. She spent 13 years in the Telecommunications Industry in both Alberta and Ontario, working for national and multinational companies such as Bell Canada and Ericsson. She joined PinPoint 3 years ago in the role of Manager, Customer Satisfaction and Retention.