TripAdvisor Traveler Rating:

2.05Cleanliness

3.05Location

2.05Rooms

3.05Service

2.05SleepQuality

2.05Value

2.05

“Not staying again”

Feb 25, 2014Jeannette M, Lubbock

The hotel is low-budget; kind of stripped down. Not dirty but not very clean. Room was marginal; layers of dust, could not open curtains on windows, bathroom marginal, corners had not been cleaned in quite a while. Shower curtain ripped. Very dirty coffee maker. Disappointing to say the least. Not even fresh coffee in am; Nescafe, yuk!! So didn't even bother with food. Will pass this property in future. Furniture left over from somewhere??

Read management response to this review.

Management response from HospitalityMgr, Manager

Thanks for taking the time to review our hotel. I apologize about any inconvenience you may have been caused during your stay. I am unsure where you are getting the hotel is low-budget and kind of stripped down. All the furniture and decor in the hotel is a much higher grade then any other Hawthorn Suites or limited-service hotel. The curtains are somewhat tricky, but we would have more than happy to send one of our maintenance workers to show you. Also, all hotel rooms windows are to be locked to where the guest is unable to open these. As this is normal procedure in any hotel. Also, the coffee/coffee maker is brand standard to all Hawthorn hotels and is available in our breakfast area 24 hours a day. We also carry Folger's coffee in your room, if this your preference. Thanks again for taking the time to let us know how your stay went and we hope to see you in the future.
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