How Citizens Advice Works

Citizens Advice Newcastle help people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Citizens Advice Newcastle is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

We are equipped to deal with any issue, including debt, benefits, housing, employment, consumer issues, relationships, family matters, health, education, discrimination, immigration and the law.

Advisers recognise that one problem is often the cause or result of another so, rather than addressing a single issue at a time; they look at a client’s situation holistically. This way, other potential problems can be identified early or pre-empted, which prevents them escalating into anything more serious.

We are a member of the national Citizens Advice service, which provides the extensive information system we use to advise clients and sets standards for advice, training, equal opportunities and accessibility.