Future customer calls about her Kenmore washer. No agitator washer. Complaint is that machine went into spin then tub started bouncing around making big racket. She powered down unit. Now it comes on with the sensor light on, she hears the lid lock (light on) then lid unlocks (light off). She swears springs are broke cause tub now has too much freedom inside cabinet.

Ist time with this type of washer. Have been preparing for my new experiance with this type of machine. Think I know how to open cabinet. Is there a balance sensor that disables unit & has to be reset? I have scheduled an appointment for early Friday morning. All suggestion will be very much appreciated. Thankyou, Patricio.

Former Student of Master Samurai Tech School. Current Student of Master Samurai Tech School

" Giving numerical data to Sears management is like giving a monkey a machine gun. No one knows for certain what will happen, but you can be sure of two things... It will be real messy, and only the monkey will be unharmed"

Ended up being a shifter actuator, reading 8.9 ohms should be 2-3.5 ohms..replaced today, calibrated according to manual. seems to be running normal according to customer..What could charges be, blue book does not list.

Not bad, started with off the wall quote of $225-$240, not knowing what the shifter was going to cost.

I would base it on an F12 skill code. So the flat rate fee construction would be:

Shift Actuator $60

Service charge $80

F12 Skill code $65

Total = $205, maybe drop down to $195 to help sell the repair.

After obtaining the part from my local supplier with over the weekend wait for shipment. time installing part & callibrating machine, & running unit thru normal cycle I ended up charging $215. Two trips to customer house one to local supplier, total time spent from start to finish 3 hours including windshield time. Going to do a Maytag VMW tomorrow with same complaint, have an shifter in stock now along with a capacitor & pully nuts. Should be able to trim time & keep repair same cost. I gave a 6 month warranty, If you think I am a little high let me know. With time & experiance should be able to wittle price down a little.

Follow up. Unit works OK as for washing/rinsing/spinning cycles go. Customer has new complaint, washer fills up with hot water, says used both hat & cold water before I worked on it. Customer says both water valves are open. I am positive when I put it in diagnostic mode cold valve opened. Comment what could be wrong?

Former Student of Master Samurai Tech School. Current Student of Master Samurai Tech School