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#contactcenterworldFeb 19, 2014 -- As the TeleTech call center in Hopkinsville prepares to expand its services, the Hopkinsville City Council has approved a grant to train its expanding pool of employees.

TeleTech is currently expanding operations from 200 to 500 employees. Hopkinsville Mayor Dan Kemp said the company will begin hiring the additional 300 employees between now and June.

"These are all new jobs," Kemp said. "This is quite a boost for a city the size of Hopkinsville."The money comes from the city’s urban development action grant fund. Kemp said the city has delayed other incentives TeleTech had received – including payroll tax rebates – until the city has received the training grant money back through TeleTech’s payroll taxes.

About Teletech:TeleTech is a geographically diverse global providers of technology-enabled business process outsourcing solutions. TeleTech and its subsidiaries have a 28-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base.