The Business Clinic Organisation - For Healthier Profits

Independent and thought-provoking, The Business Clinic delivers thestrategy, skills and support you need to develop and grow your business

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Revealed: The top five challenges facing business owners in 2018

By Rebecca Allam

The Business Clinic runs regular peerworking sessions in Preston and Blackpool giving owners the chance to share their experiences and knowledge.

And it has used the information shared at those sessions to highlight the main issues they face as they look to grow and develop.

Helen Livesey, co-founder of the Preston-based not-for-profit Community Interest Company, said: “At The Business Clinic we see businesses of all shapes and sizes come through our doors each week, and we pride ourselves on being lucky enough to gain the trust required from those business owners for them to want to share with us any challenges or worries they are facing in their business.

“The guidance and advice provided through ‘Peerworking’ allows business owners to go away with a bank of ideas and information they could not have otherwise gained on their own, to work on their business and improve it.

“But we don’t want it to stop there. As a Community Interest Company (CIC) we wanted to be able to give back even further to the local community of business owners.

“So we began recording information from our ‘Peerworking’ support events over the last six months.

“We want to highlight to those unsure where to go for the advice and support required that they are not alone in their challenges and that there is help and support available right here in Lancashire.”

The Business Clinic also found that the top five challenges also coincide with many of the main reasons for businesses failing in their first 18 months, statistics show 80% fail in less than two years after setting up.

Helen said: “If these issues are faced head on business owners can give themselves a fighting chance to becoming the successful business everyone dreams of. Don’t let your business become a statistic.”

Here are the top five challenges facing businesses today

1. Marketing (social media or otherwise)

We have had many discussion points brought to our boardroom table on the subject of marketing in the last sux months from “how to create an effective marketing campaign” to “how to use Linked in efficiently”. One main piece of advice we give to our practitioners when they come with a marketing query is all down to the importance of having a marketing plan in place linking to your overall strategy. As Alan Lakein said; “Failing to plan is planning to fail”

2. Your Message

When business owners bring these challenges it can quite often be disguised as something else for example “I need help with a strap line for my business card”. When it comes to slogans, strap lines and even flyer designs, it all comes down to your message. One of our experts at the sessions is Ged Henderson of Henderson News and Media. He says without a solid message that links up all the different areas of your business it becomes difficult to build up your brand and can make you look unprofessional.

3. Time Management

Time management is one of those things we all can become a victim of, and almost always at our own hand. Procrastination and the inability to “switch off” are common in the vocabulary of the modern business owner and we quickly become victims of our own success. One sure fire way to beat the clock, and our practitioners will back us up on this, is apply the “one touch” rule.

How many of you have ever had half a conversation with another colleague and forgotten the outcome so had to re-visit that conversation again? How many times have you had a piece of paper handed to you that you have looked at and put to one side to deal with later? Rather than leaving these little things to build up on a separate list that you will have to deal with at a more convenient time, why not face each small task head on and just apply the “one touch” rule.

4. Laying the Foundations of a new business

This is always a greatly received point of discussion at our events as our practitioners in the room all eagerly wait to impart advice on a new start business owner so they can avoid the pitfalls they themselves underwent on their first few wobbly baby steps leading to the beginnings of their business venture.We are more than equipped to deal with such questions at the peerworking sessions with experts in accountancy from partner organisations WNJ Chartered Accountants and law from from Forbes Solicitors. Which leads us nicely to another strong tip... get yourselves a good accountant and solicitor!

5. Sales, Enquiries and Pitching

Well, we all would like more sales in business wouldn’t we? And we like to think we all know how to pitch our business to prospective clients don’t we? I mean some of us have literally been doing it for years! What’s more I know my business better than anyone else so surely I would be the best person to sell it?

The truth is that often when we are caught up in a sales pitch we sometimes fail to read between the lines and see what the customer is actually trying to tell us. For example “I’m too busy” can sometimes mean “I don’t understand the benefits” or “You are not my current priority” or sometimes it can just mean they are busy.It’s our job to figure out what they do actually mean and know how to deal with that objection. Practising your sales pitch with a trusted colleague can often help pin point where you can improve it. Here at The Business Clinic we have a communications guru in the form of co-founder David Nelson who has a wealth of knowledge in these areas.

As a hub for Lancashire business The Business Clinic encourages businesses looking for bespoke, impartial advice and support to come and find out how ‘Peerworking’ sessions can ensure constant development of their business and aid their journey to healthier profits.

‘Peerworking’ is a client focused approach to networking; it puts them in a position where they can be open and honest about themselves and their business because of the friendly, confidential and informal setting.

They are opened up to receiving support and guidance from business professionals and other like-minded SMEs to make necessary developments in order to grow their business. By being put in this vulnerable position they are opening the window of trust required for people to buy into their product/service.‘Peerworking’ isn’t for everyone but if you can open your mind to it, the benefits can change your business.

Having Wellness in Mind

Another successful, well attended, thought provoking and enjoyable workshop run by The Business Clinic. James Marquis was invited along to discuss a topic that is fast coming to the fore in many businesses and organisations, the mental health and well being of its employees.

Mental ill health costs employers £34.9 billion each year and is responsible for 91 million working days lost every year, due to stress, anxiety and depression causing sickness absence. Of this £34.9 billion, less than 10% (£3.1 billion) is as a result of staff turnover. So in effect, 90% of the situation has to be managed rather than can be simply solved.

Some other rather disturbing statistics presented were:

• Depression is the leading cause of disability worldwide(WHO- World Health Organisation)

• In the UK Approximately 1 in 4 experience a mental health problem each year(The NHS Information Centre for health and social care 2009)

• In England, 1 in 6 report experiencing a common mental health problem (such as anxiety or depression) in any given week(Mental health and wellbeing in England: Adult psychiatric morbidity survey 2014)

James explained that employers need to respond with a suitable response in order to bring out the best in their organisation by creating happier, more engaged and more productive employees.

His experiences, during ten years in community health services, prompted him to set up his own psychology practice validated through registration with three professional, reputable bodies in his disciplines: The International NLP Trainers Association (INLPTA); the European Mentoring and Coaching Council (EMCC) and the Association for IEMT Practitioners, allowing him to provide services to support and guide businesses. Within this support he can offer assessment and consultation to every situation, through workshops, training and presentations.

His mission is to assist people, organisations and situations to be clear of difficulty, struggle, stress and strain and therefore gaining improved capacity for freedom, satisfaction, purpose and capability.

His workshop provided tips on how to become aware of states of mind of employees and oneself and be knowledgeable in that these can be managed through asking questions. The right questions can resolve a ‘problem’ situation and address situations more effectively.

He talked about not just considering what jobs/tasks employees are being asked to do, but also how they are doing it. He also came up with solutions of employee engagement initiatives which included running/walking groups, cooking classes, banning emails at unsociable hours, autonomy days and my personal favourite, Heineken Thursdays!

A key message of the workshop was that the most important part of dealing with any mental condition, on any part of the spectrum, from the everyday stress and anxieties that we may all experience, through to more serious situations resulting in depression and physical health effects, is the manner in which we deal with these situations. In other words, our own coping mechanisms, how capable we are able to respond and the amount or lack of control of the situation we perceive we have.

Our capability to perform the above will be directly related to our current state of mind and a thought provoking point made by the workshop was that we each have the ability to control our state of mind through specific exercises and strategies. Amongst these are several thought based exercises that may require practice, but the use of sharing and discussion in an environment such as a supportive Peerworking Business Clinic Surgery can also be of essential assistance.Through James’ friendly, confident and optimistic disposition, his methods have proven to be both effective and successful and we hope to be engaging with further events concerning this very pertinent topic in the future.

To contact James for any help or information on this topic please email This email address is being protected from spambots. You need JavaScript enabled to view it.

Introducing Local Designer Jo Naylor

The Business Clinic is always excited to support local business, especially when local business owners are so passionate about what they do.

Our newest practitioner, Jo-Anne Naylor, is one of the area’s leading bespoke, soft furnishing specialists with experience of 25 years in the trade and was born and raised in Leyland, Lancashire.

Jo has turned this passion into a truly bespoke design service which gives her clients almost as much pleasure as she derives herself.

Jo studied fashion and textiles in Wigan where one of her eveningwear designs was selected to represent the college in a BBC competition. Her skills were recognised and she was offered a job as a colour consultant working from the renowned textile town of Helmshore, where she was again approached to set up a studio for a growing, ready-made curtain company.

After meeting her husband, again through her passion for textile design, they set up Jo Naylor Design Consultancy in 2010 making soft furnishings for local customers and design for trade clients. With the demand for domestic furnishings increasing, Jo has operated from retail outlets in locations such as Heskin Hall Farmers Market and Duxbury’s Garden Centre before setting up her own purpose built workshop at home.

Jo’s passion for her craft enables her to build a relationship with her customers so providing them with a personalised and bespoke service to achieve beautiful and satisfying results. Her services include consultancy, measuring, making and fitting curtains, blinds, cushions and reupholstery.

Many of Jo’s clients have come by way of referral from satisfied customers because, as Jo herself says, “I believe that changing your interiors should be an exciting and enjoyable experience, which I am always delighted to share”.

Jo’s interest in supporting local entrepreneurs and her own thirst for personal development, led to her attendance at one of The Business Clinic’s ‘peerworking’ surgeries and subsequently joining us as a practitioner. We have got to know the driving force and the person behind the business as a result of her involvement with us.

So what does Jo do when she is not converting and designing textiles? Jo and her husband are keen sailors of their Westleigh Discus 10 sailing yacht which they sail around the waters of West Scotland, whenever time and work commitments permit. She also enjoys Nordic walking and has a pet Jack Russell which goes along too. As a sailor it may be no surprise that one of her favourite songs is Bridge Over Troubled Water and a favourite holiday destination is the island of Ghia.

When asked for her top business tip Jo said, “Be true to yourself, treat people well and with respect and this will be returned”. Sentiments which we see in Jo each time we meet.

To find out more about Jo and her company Jo Naylor Designs click here or contact Jo on 07952 953 059

We are excited to have Jo on board with us and look forward to supporting her and her business on-going.

Introducing Local Translator Sarah Cutts

Sarah Cutts is a freelance translator from Spanish and French into English and lives in Penwortham, Preston.

Originally from Southport, Sarah, who has always been a keen linguist, studied Spanish and French at the University of Central Lancashire, and after working in export and distribution for 7 years, moved into translation. She worked in-house at a local translation company for 10 years before setting up her own business in 2016, and is a member of the Chartered Institute of Linguists, the Institute of Translation & Interpreting and the North West Translators’ Network.Sarah specialises in translations of family law, commercial and academic documents.

Many of her clients are private individuals, so if you have a marriage certificate that needs translating or are buying or selling a property in Spain or France and have legal documentation to be translated then she will be happy to help. Sarah also enjoys assisting Spanish and French students coming to study in the UK with the translation of their academic certificates and transcripts, and prides herself on offering a professional service with a personal approach to all her clients.

Attending regular training activities and industry events is important to Sarah in order to keep up to date with her subject knowledge and to connect and socialise with fellow translators.

A desire to develop her business and meet other local professionals brought Sarah to attend a “Peerworking” surgery at The Business Clinic, which she found highly enjoyable and beneficial. She now hopes to build on this as a practitioner.

When she’s not translating Sarah enjoys spending time with her family and being a parent helper at her son’s primary school. She relishes any opportunity to travel abroad on holiday, especially to Spain or France where she can further develop her language skills!

To find out more about Sarah’s translation services visit www.sarahcuttstranslation.co.uk or contact her on 07813 913 822

Don’t turn a drama into a crisis

By Ged Henderson, managing editor Henderson News and Media

When it comes to media crisis management many small businesses could be forgiven for asking: “What’s that got to do with me?”

Surely the danger of negative headlines is something that is only faced by multi-nationals that are always under the microscope of the press and media?

If you think that is the case – just look online. Negative headlines and stories, many originating from the world of social media, can impact on businesses of all types and sizes.

As business legend Warren Buffet points out: “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”

That was just one of the lessons of the recent Business Clinic advice clinic given by Henderson News and Media – a look at how to prevent negative headlines and what you can do to limit the damage if you fall foul of them.

Top of the topics was the danger of social media and the fact that once something is out there in the great online world it is out there forever!

The clinic examined the need for businesses of all sizes to create their social media policy to prevent PR mistakes and mitigate damage.

A good policy that everyone is aware of can be really important. It gives everyone a clear understanding of what messages are encouraged and what should be avoided.

Keep it simple. For instance, don’t say anything on Twitter you wouldn’t be prepared to say to someone’s face.

Share the story and be consistent. Work with your team to build your social media story – and the audience you are looking to target. And that doesn’t just help in a crisis, it will mean a more powerful and well-understood marketing and media message will emerge.

The clinic, held at the Business Clinic’s Preston offices and attended by business owners and managers from a wide range of sectors, also discussed the importance of listening to what people are saying about your business.

And it also looked at how to respond when things go wrong. Speed and transparency are just two of the important considerations here.

But remember not every negative headline or post criticising your business is the end of the world. Put things in context. ABOVE ALL DON’T LOSE YOUR COOL.

And if in doubt take legal advice. It might be that your response can get you in hotter water. Be aware of libel laws.

It is important to think things through and seek proper advice. Media specialists have experience of dealing with situations.

The clinic also talked about appropriate responses if and when the media gets involved. Many newspaper stories start their lives as social media topics these days.

This session was a chance to look at the golden rules of successful PR crisis management. We examined how to manage situations and the drafting of a press statement, if appropriate.

A master-class on press conferences and how to talk to the media followed, including why you should never, ever say: ‘no comment’.

The evening finished with a live, interactive exercise which gave two willing ‘volunteers’ the chance to experience what it’s like to be interviewed by a journalist. It was headline making stuff!

Henderson News and Media is a North West-baed multi-media consultancy. Ged is and award-winning former regional newspaper editor and national newspaper journalist. During his career he has covered major news events, including the Hillsborough disaster and the Lockerbie air crash and has travelled extensively, filing stories from the Falkland Islands, East Africa and Asia.

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Gender Pay Gap

by Sarah Petrie - Forbes Employment Department

A current topic on everybody’s agenda this year is the Gender Pay Gap reporting procedures coming in for April 2018. The Gender Pay Gap is different to Equal Pay in the sense that this is the comparison between men and women on average within an organisation, regardless of job role and work carried out by those individuals. This has been introduced as a tool to assess levels of equality within the workplace to deal with the complex issue of unequal levels of pay, opportunities for progression, divided labour markets and discrimination within the workplace.

Weighing up the odds, start your own business or invest in a franchise?

By David Nelson of Mr Franchise

The Pareto principle (also known as the 80/20 rule) states that, for many events, roughly 80% of the effects come from 20% of the causes. Management consultant Joseph Juran originally suggested the principle and named it after Italian economist Vilfredo Pareto, who noted the 80/20 connection while at the University of Lausanne in 1896.

121 years later the rule can still be seen in many aspects of business, 80% of sales coming from 20% of customers etc. Well another “rule” is that whilst 80% of new start businesses may be deemed to fail while 20% succeed, when investing in a franchise 80% of new starts are likely to succeed whilst 20% are likely to fail.

The Business Clinic’s Very Own Money Saving Expert Shares Her Tips With You For Healthier Profits in 2018

Nicola Taylor, local champion of all things energy and telecoms related (well we think so anyway) has put together some useful tips to save you time and money.

The New Year always sees the domestic market in particular, reviewing their energy and telecom bills, and where savings can be made; whereas the commercial market look more to their marketing budgets and when their commercial contracts are due for renewal. Whether you are a homeowner, a tenant or a business, 2018, with rising interest rates and the cost of living, will see more people thinking carefully (as they did in 2009) about what they spend, how they spend it and very importantly, how to budget for the nicer things in life like holidays and home improvements.

With this in mind here are some top tips to plan into your diaries:-

At home:-

• When are your contracts due for renewal?

• Phone & Broadband (usually 12 month or 18 month contracts)Remember: if you make a call and change a service, you may inadvertently get tied into another contract so be careful!

• Gas & Electricity - don’t get caught out - make sure you get a like for like comparison quote

• Mobile Phones - a great way to save, unless you are a latest technology geek, is to go onto a SIM only contract at the end of an 18 month or 2 year deal

• Mortgages - a specialist area, but really important to speak to an independent broker to get whole of market advice

• Did you know that 71% of homeowners have TV packages for channels they never watch - is this you? - there are lots of opportunities to get the channels you want without the need for contracts

Ways to save energy:-

• Don’t leave devices i.e. mobiles, Ipads etc. switched on at night - charge them up during the evening, and then switch the sockets off before going to bed

• Only boil a kettle with the water you need not a full kettle

• Switch off radiators and shut doors for rooms that are generally unused (but remember to air them occasionally!)

• Have your boiler serviced and see if it’s time to change your boiler and if there are options available

• If your heating is on, do you need to use a tumble dryer - or could you dry clothes around the house on radiators or airers?

Ways to save money:-

• Have you looked into cashback card options available?

• Do you have a credit card debt? Check out 0% opportunities and transfer balances, to make regular payments to get rid of the debt

In Business:-

• When are your energy contracts due for renewal?

Whatever the date, check your documentation and look for the amount of notice you have to give a supplier, to avoid being rolled over into another contract*Did you know in some cases you can give a termination notice, on signing a new contract - please do this in writing so you have a document trail

• Phone and broadband - are you paying too much for the services you receive?

Rental systems can appear cheaper but check them out as other providers can provide phone and broadband with call packages at lower pricesDiary when your contract is due for renewal and start researching/making enquiries about 2 months before for a smooth transition.

• Stationery: check your prices regularly - don’t get caught out by special headline deals, and pay more in other areas. Ask The Business Clinic for a print free audit.

Ways to save time- both at home and in business:-

Ask for an independent free of charge review of your bills to see if switching really can save you money instead of trawling through the comparison sites. Did you know that companies pay to appear on these sites so who do you think that charge is passed on to! The cheapest deal available may not be there so why waste time looking?

We hope that you found these tips useful and that by implementing those that apply that we have assisted you in saving time AND money.

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How Risk Averse Are You and Does It Even Matter?

Bhavick Chauhan, of Pinnacle Business Management Solutions, is often asked “isn’t risk management just for larger companies?”

The answer to this is a resounding NO!

Any business wishing to benefit from proactive business solutions would be well advised to look at their risk management processes.

So what is risk management and how does it benefit businesses both large and small, and those just starting out?

Many business owners are so focussed on return on investment that they fail to evaluate and monitor the return on investment of time. We all fall victim to working IN the business as opposed to working ON it.

Risk management put simply is the process of looking at different functions within a business so as not to cause risk to property, reputation or a person.

Risk management allows a business owner to be proactive and to prevent rather than cure.

This month The Business Clinic would like to introduce Fiona Castela of Castela Consulting Ltd

Fiona specialises in grant, tenders and investment plan writing and has agreed to share her tips on how to make a successful funding application.

With extensive experience, gained managing numerous transnational EU projects within the public and private sectors, she adopts a confident and proactive approach. Along with complex project management expertise she has an in-depth knowledge of corporate business and small business development structures, grant funding, EU methodology and programmes. In these times of uncertainty, particularly with the onset of Brexit, her network reach of over 6000 professionals across all sectors within Europe has generated over 13M Euros of grants to North West companies and charities.

Fiona’s top tips for success in securing funding are:-

• Show real innovation, prove you know your product and the science behind it• Ensure that your opportunity does not duplicate anything already on the market• Show your company skills and ability; why are you are more likely to succeed than a competitor• Describe in detail the business opportunity and the business risk• Illustrate a thorough understanding of the target market, including routes to market and competitor analysis• A vital component is to build an effective, strong delivery team, via communication and diplomacy.

The ability to effectively manage financial reporting, create annual budgets, deliver financial targets, monitor impact and achievement against qualitative and quantitative targets under robust internal and external control is crucial in order to appraise, evaluate and recommend action on high risk projects.

Fiona can also advise on COSME, Horizon 2020, ERDF and ESF complex European funding.

Once you are confident that the above recommendations are in place Fiona goes on to offer more tips in the pursuit of a good funding application.

Applications for funding far outweigh the funds available that funders can distribute. The main aim is to give money to Companies that can evidence the impact they will make and where the greatest innovation is. There is much competition and in order to succeed, any application needs to stand out and show that you are well-managed and have sufficient people with the time and skills to manage the project. You must evidence successful project management and have good financial management along with financial accountability.

Fiona’s Top Funding Tips to Make Your Application Stand Out!

1) Understand your motivation – will it help you get to market quicker, develop a new prototype, ensure it matches your business2) Check the closing date carefully before application completion - late applications will almost always be ignored by every funder3) Develop a relationship - contact the potential funder; ask questions; any contact prior to application submission may give you valuable information. Help them to help you4) Understand the criteria and funding objectives - no matter how good your project is, they won't fund it if it doesn't meet their priorities5) Make the application form clear and concise – but still tell the story6) Above all – answer the questions that are actually being asked7) Do your numbers add up? – check and double check8) Include all of the additional information/documents requested9) Critique - ask a friend/family to review

Finally, if you fail, get feedback. Don’t be dis-heartened, you can always re-apply.

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Trusted Partners

Please accept this with my sincere thanks for all the support and understanding you all have shown me since I joined The Business Clinic. I get such a large...
View More..Adele King - Owner, Ladyking Locksmiths.

Please accept this with my sincere thanks for all the support and understanding you all have shown me since I joined The Business Clinic. I get such a large amount of support from within BNI and I wouldn’t be without it, however what the Clinic has brought to me in just a few weeks has shocked me!!!

Yes you have brought me laughter, headaches, additional work and tears but most of all you have brought me vision to which I can now see where I am taking Ladykings. I know with your peer to peer support you will give me all the tools I will need including a kick when I need it to get me through the tough times. I would have no hesitation in recommending any of my contacts to attend The Business Clinic and gain the support, guidance, knowledge and also the opportunity to help others through testing times. I would also like to thank you sincerely as not only from within my business but as a friend for the support you give me unconditionally.

My business R.P. Safety Services has recently received mentoring from Helen and David of the Business Clinic Organisation. The mentoring was tailored to fit my...
View More..Robin Dobson - MD, R.P. Safety Services (N.W.) Ltd.

My business R.P. Safety Services has recently received mentoring from Helen and David of the Business Clinic Organisation. The mentoring was tailored to fit my business needs and has helped me to make significant beneficial changes to my aims for business growth and development and the way that I will achieve and retain those aims. The business sense and experience that Helen and David have ensured that the mentoring was right for me and instead of being a repeat of tired clichés and “facts” was a mixture of needs analysis and sensible, practical solutions. Although the mentoring was exclusive to me it was typical of the help and guidance that is given during Business Clinic Organisation surgeries and clinics. I recommend that any business large or small that wants a more sustainable business talks to Helen and David and finds out if the benefits of the Business Clinic Organisation could be available to them.

David Nelson has provided our organisation with consultancy and business facilitation and has assisted in the growth and development of our business in the...
View More..Andrew Walmsley - Operations Director, Concept Building Solutions.

David Nelson has provided our organisation with consultancy and business facilitation and has assisted in the growth and development of our business in the numerous different ways. As a successful franchisor in operation for 15 years we greatly appreciate the importance of having high calibre successful franchisees within the Concept Building Solutions network.

We have now worked with David Nelson and his team for over four years during which time the services of franchise recruitment, training, business development and franchisee development have been provided professionally and above our expectations.

David and his team have managed our franchise recruitment and business development on an outsourced basis and have developed on average 20 new franchisees per year always delivering in excess of our targets.

The franchisees David has recruited and brought into our network have been first-class and long-standing and he has also had a direct involvement in the training and their ongoing development and support.

We would highly recommend any franchisor or business looking to strengthen or grow their organisation or network to utilise David and his team's expertise and skills.

I would like to thank you for the help and support that the Business Clinic has provided for me over the last 18 months. Being your own boss is an exciting,...
View More..Alison Wilson - Financial Consultant, Mac Financial

I would like to thank you for the help and support that the Business Clinic has provided for me over the last 18 months. Being your own boss is an exciting, but sometimes daunting and scary place to be. The Business Clinic, provides a friendly and professional forum to discuss, in confidence, with people from different professions, issues and challenges that you may have within your own business. Having the opportunity to interact, and get advice from people who are specialists in a variety of professions including, marketing, networking, legal, and social media, can be invaluable in helping you get to the solution or see a clearer way to approach and resolve your challenges and concerns. The monthly surgeries that are also available to members, help develop personal skills, knowledge and focus, for being a successful business owner. Although my business has changed direction since I joined the Business Clinic I recently had the opportunity to raise a challenge and benefitted greatly from the discussions and solutions that were offered. It made me refocus on why I joined in the first place. I was also incredibly touched by the efforts that members were prepared to go to, to help me out and make me not only resolve my challenge but make it a success. I would highly recommend the Business Clinic to other Business owners and people in my networks that may be considering starting their own business and wish you every success for the future.

I just wanted to send you quick email to say how I just loved the business clinic session this morning. I got way more than I expected and everyone was just...
View More..Clarissa Jordan

I just wanted to send you quick email to say how I just loved the business clinic session this morning. I got way more than I expected and everyone was just great, very welcoming with excellent advice, I will definitely be putting the advice given today to use. It just goes to show how much being around like-minded professionals can really help move you forward and to be honest; it's a great start to the day. I'll be back next month as I currently have to take time off work to attend but when I get the business is up and running I'll definitely be a fortnightly presence.