App not loading

Generally, white screen issues, the app not loading, and getting a message of "something has gone wrong" are due to inadequate cell or WiFi on your phone in order for the app to load. We suggest the following steps to try and get it to load:

If you are using the installed app, try uninstalling and then reinstalling the app.

Try connecting your phone to a strong WiFi network to see if your app will then load.

When leaving home and transitioning from WiFi to data on your phone, it is typical to lose internet connection. In order to not lose connection to the app, you can try turning off WiFi in order to use data instead.

If you are having issues with your installed app on your phone, please try logging in with your web app at app.angelsense.com