The Turnberry Isle Miami Resort, host hotel of the 2013 ARM Conference®
Make sure your website is optimized for high direct sale conversions. Register your property on Google Local Pages. Be vigilant of ratings and reviews, and ask brand ambassador customers to share their great experiences online. Sound familiar? Of course it does, but consider that these suggestions are in fact a state of...

When it comes to interacting with coworkers, there are certain things you just shouldn’t do.
1. Date them. For every story you hear about a couple meeting at work and falling madly in love, there are 10 stories of people who met at work, and then broke up, and then had to see each other every single day for eight hours. Most people don’t want to see their current boyfriend or girlfriend for such...

Experts on the 2013 NAA revenue management panel, held in San Diego on June 20 provided an illuminative discussion on the strategy and best practices for implementing a revenue management system that your staff can utilize to help your business thrive.
Dhar Sawh, the panel’s moderator from Yardi, allowed up front that implementing revenue management systems can be disruptive. When you implement...

If there is a director of revenue management at your firm, you can thank Greg Cross, Senior Vice President of Revenue Management at Hyatt Hotels Corporation and the keynote speaker for the 2013 Apartment Revenue Management Conference, Sept. 23-25 at the Turnberry Isle Miami Resort.
Back in 1993 Cross created and wrote the first job description for a hotel-based Director of Revenue Management, and...