Returning Money

Send the order to the bank providing services to your organization. The bank credits the required amount to your personal account for refunds (your special account in Yandex.Checkout). After that we return the money to the user.

Blocking Refunds

If you order a refund later than in the date of payment, Yandex.Checkout returns the money at the expense of its own funds.

Your debt is liquidated automatically on the same day: it is deducted from new enrollments under the contract.

If you do not have any payments on that day, the debt moves to the next day. At that, the refunds via your Merchant Profile are suspended until the debt is repaid. As soon as you get new payments (and we deduct the debt amount), the feature will be reactivated.