So many times we'll hear words related to our cars and not even understand what they are. An automotive service adviser may tell a customer, "We need to change the differential oil," and the customer may have no clue what he's referring to. So what is a differential?

Recently a customer asked me about a whole list of automotive services that a Toyota dealer was recommending. These services did not show up in the preventive maintenance recommendations in the vehicle hand book. The customer was concerned that if he did not do these services his car would not be covered under warranty or that there would be damage. I answered his questions and decided a blog article on the topic would be a good idea.

About this blog

When it comes to auto service we believe that excellent customer service is all about information and relationships. The more you know about automotive services, the easier it is to have a good relationship with your auto shop because you understand exactly what's happening with your car. We hope this blog will help to facilitate a good relationship with your auto shop, whether it's BA Auto Care or any other shop. We're happy to provide you with great information about auto service, repairs, and a few other topics we love.