Key Task: Troubleshoot User or
Device

Support engineers who receive a
call from a user about a problematic device or application can troubleshoot it remotely
by easily viewing the most important support information from
the past day or so, enabling fast, effective and powerful remote
troubleshooting.Also, they can troubleshoot it directly from their external
system without opening the Aternity and browsing to the Troubleshoot
Device dashboard, but by embedding a direct link
from the external system to the required dashboard.

You can easily embed a web link from your system to Aternity and get directly to the Troubleshoot Device of a
specific device. Create a reference link to Aternity and get the Troubleshoot Device
dashboard of a specific device just by one click.

To troubleshoot a user experience from external system using an
embedded link

You can easily embed a web link from your system to Aternity and get directly to the User
Experience dashboard of a specific user. Create
a reference link to Aternity and get theUser Experience dashboard
of a specific user just by one click.

Use the external URL of the form {system based
url}/api/ui-link/account/{account id}/user/{user
name}/experience.To create your direct link, enter to the given form the
parameters explained in the below table.

Start typing the name of the user or the hostname of a
device, and select a choice from the auto-complete
menu.

Select a device

If you chose a username, select from a list of devices
associated with that username.

show me

Select if you are not sure on the device to troubleshoot.
It redirects you to the Monitor User Experience
dashboard so you can view the performance of
all the devices of that user, and then drill down from
there back to Troubleshoot
Device.