Overall: We have been a customer for a few years now and have been very happy with the product, customer support and sales. Support is always fast to respond to any issue I have and if I needed an immediate fix, someone has always answered my call. They worked diligently to correct an add -in issue for our conversion to 365 and were in constant communication. The only complaint I've heard since our move to 365 is the add -in is not as cohesive as it was in Outlook client. I use the reporting function in the admin portal to maintain banking compliance and standards. It gives me the ability to monitor usage, users and most importantly non-users. I can honestly say I have never been dissatisfied or felt the need to look elsewhere. It is hard to find a company you can say that about these days.

Recommendations to other buyers: The admin portal is a great tool for reporting.

Vendor Response

by NeoCertified
on January 27, 2017

Thanks, Alicia.

We appreciate the kind words about sales, support, and the overall product, and the customer input about the 365 add-in.

Feel free to give us a call to discuss how we can better improve the solution to meet your needs.

NeoCertified was easy to get started and is easy to use, love the Customer Connect feature.

Aug 08, 2017

Beth P.

VP Information Security

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Customer Connect gives us a portal to direct customers to send sensitive data from our website or from a link on email signature. A great feature that helps to keep customer information secure and is easy for the customer to use.

Cons: In our environment, could not get the Outlook Add-on to work. It would be nice if the Customer Connect would only allow specific addresses and block out the drop down box if they are used to alleviate confusion of choices. The drop down box overrides the manually inputted email.

Overall: Allowed us to have secure email without the exorbitant cost that we were investigating. Easy to train users how to use, the technical support has been great and easy to work with.

Vendor Response

by NeoCertified
on August 08, 2017

Thanks so much, Beth!

We are extremely pleased that Customer Connect is working out so well for you.

We also appreciate the feedback and will pass along this information to our development team.

User friendly, easy to setup and maintain.
One of the easiest parts of my job to manage.

Oct 26, 2017

Kelly M.

IT Coordinator

Non-Profit Organization Management, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The support is absolutely the best. When I have a user with an issue I can get help right away. Either they send me the information I need to fix the issue or they jump right in and fix it for me when requested. Support is everything and it can be found here!

Cons: About the only thing that I see that trips up users is that the send receive does not auto check for neocertified email. It requires that the user manually check for messages (Push the button).

Overall: Ease of setup and portability.

The plugin to outlook makes this seamless and user friendly.

Setting up accounts can not be made any easier.

Vendor Response

by NeoCertified
on October 30, 2017

Thanks so much for the kind words, Kelly!

If you ever need anything in the future, please don't hesitate to call or email.

Peter Schaub

Neocertified Provides a Great End to End Encryption User Experience

Sep 07, 2017

Kevin S.

Information Systems Director

Hospital & Health Care, 501-1000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Extremely easy access for end-users, protection across all of our devices, little to no tech support needed once installed/deployed. In the rare instances tech support was needed, cases are handled by a real person who can understand our issues and communicate what needs to be done in an expedited fashion. We have used and tested numerous products and NOTHING comes close to what Neocertified offers and delivers upon!

Overall: HIPAA, and Privacy Compliance

Vendor Response

by NeoCertified
on September 11, 2017

Thanks for the kind words, Kevin.

Let me know if you ever need anything in the future and I will be happy to help!

Peter

very easy to install and simple instructions

Sep 07, 2017

Steve M.

IT Manager

Insurance, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The instructions for client to login to use the software is very simple and easy. Support is very fast without waiting too long on the phone or email.

Cons: So far with the usage of this software from both my clients and users feed back, there is nothing bad about the software. Even and elderly person can simply click and register without issue.

Overall: Our company are able to comply with HIPPA compliance for the industry. My clients will feel more safe while we are serving them of their needs.

Vendor Response

by NeoCertified
on September 11, 2017

Thanks for the review, Steve!

Let me know if you ever need anything in the future and I will be happy to help.

Peter

NeoCertified has delivered a very straightforward and easy end-user experience

Nov 01, 2017

David V.

Director of IT

Non-Profit Organization Management, 51-200 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

2
/
5

Features & Functionality

3
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Our employees love how easy it was to send a secure communication. The learning curve is minimal and requires virtually no training to get the end-users up and using neocertified

Cons: From a company Admin perspective, it would be very beneficial to have more tools and control over the back end of the system.

Overall: We utilize this software to maintain our HIPAA compliance will sending ePHI

Vendor Response

by NeoCertified
on June 27, 2018

Thanks for your review, David!

I am thrilled to hear that your employees enjoy how easy the product is to use.

Please feel free to reach out to me directly about the Admin process. I'm confident we can accommodate you with any of the tools that you might need.

Thanks again for your feedback.

Peter Schaub
President & CEO
NeoCertified

Very good relationship

Oct 26, 2017

Wayne E.

Network Admin

Paper & Forest Products, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Support has been excellent. The times when I forgot how to do something, it was just a phone call and then they asked if I would just like them to take care of it.

Cons: I really cannot say anything bad about NEO. We have never experienced any problems that could not be handled almost on the spot!

Pros: We like NeoCertified because it is easy to use, easy to set up, and nearly invisible to the user.

Cons: We really didn't have any obstacles in purchasing, setup, or usage. It's a well thought out product.

Overall: We did research on several of the mail encryption tools that are HIPAA compliant for our dental clinic. NeoCertified came out on top. For us, the best part of NeoCertified is how effortlessly it integrated with the Microsoft Outlook Mail system. It makes sending and receiving encrypted medical records easy like it should be!

Recommendations to other buyers: We have seen that many other small companies use this same software. It seems to be gathering steam!

Vendor Response

by NeoCertified
on March 17, 2017

We're glad you're so pleased with our Secure Email Solution, John.

Thanks for the kind words and let us know if we can do anything for you in the future!

Very positive overall. Great product at a reasonable price.

Oct 27, 2017

Doug S.

IT Director

Banking, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The admin console is great for centralized management, allowing for easy onboarding and email tracking. The product provides ease of use for our employees and recipients.

Cons: The Outlook add-in has all the necessary functionality and makes using NeoCertified easy for Outlook users. However, there have been issues with the add-in disabling itself. This is not a common issue, just trying to find something I like the least about this software.

Vendor Response

by NeoCertified
on October 30, 2017

Thanks so much for the positive words, Doug!

We are always updating and enhancing the experience for users and will continue to do so for the Outlook plug-in to limit any issues you have with it.

Please let me know if you ever need anything moving forward.

Peter Schaub
President & CEO, NeoCertified

Our company has been using NeoCertified for the past 3 years with no issues and great success!

Nov 28, 2017

Terry S.

QA/IT Manager

Individual & Family Services, 201-500 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: As an administrator I have found this product to be very reliable and meet company requirements with Hippa. The ease of use, reliability, and customer service are exceptional!

Overall: Reliabilty, ease of use, great customer service.....

Vendor Response

by NeoCertified
on November 29, 2017

Thanks so much, Terry, and please let me know if you ever need anything in the future.

Peter Schaub

I can't say good enough things about the service and support offered to me from NeoCertified

Sep 07, 2017

John B.

IT Director

Hospital & Health Care, 201-500 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy for the end user experience. The Outlook downloadable add on!!! We here at NMHC have had a great experience with NeoCertified.

Overall: Encrypted email Hippa Compliant

Vendor Response

by NeoCertified
on September 11, 2017

Thanks, John! I really appreciate all of the kind words.

Let me know if you ever need anything in the future.

Peter

Very easy to install and implement, good customer service and support

Nov 03, 2017

Allison B.

Operations Director

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: Easy to use. Easy to implement. Reliable and inexpensive compared to similar tools. Can be used by both software savvy folks and beginners.

Cons: Doesn't have some of the bells and whistles of other software but it's significantly less expensive.

Vendor Response

by NeoCertified
on November 06, 2017

Thanks for the kind words, Allison!

If you ever need anything in the future, don't hesitate to give me a call or shoot me an email.

Peter Schaub

NeoCertified was the perfect HIPAA-HITECH compliance solution for encrypted emails for us.

Sep 08, 2017

Ashwin M.

Public Health Innovation Manager

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: Ease of use for: the sender, the receiver and the administrator when it comes to the transmission of HIPAA compliant electronic mail.

No headache solution: - Minimal training required.

No investment in any complicated hardware.

Outlook plugin for Microsoft Outlook 2007 worked great when we were using that that platform.

Cons: Though we really do not have any complaints about NeoCertified, getting a Business Associtaes Agreement in place took a while.

Vendor Response

by NeoCertified
on September 11, 2017

Hi Ashwin,

Thanks so much for the review! I personally want to apologize for the delay in getting the BAA in place. It was a bit of a new process for us at the time.

Peter

Its been great!

Jul 26, 2018

Casey M.

Office Manager

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: It is so easy to use for both myself and the offices we send information to.

Cons: I don't have any complaints.

Vendor Response

by NeoCertified
on July 27, 2018

Thanks so much for the kind words, Casey!

If you ever have any questions or concerns, don't hesitate to reach out to me.

Peter Schaub
President & CEO, NeoCertified

I found this secured email program fairly easy to learn, but a bit awkward to use.

Mar 07, 2018

Tracy H.

Therapist

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

3
/
5

Value for Money

Pros: Fairly easy to learn. Someone looked into programs and suggested this one, so I did not research others.

Cons: A bit awkward to use; particularly when I am attaching documents in it (which has often been why I needed to use it). I have saved drafts and the attachments I added disappeared by the time I went back to the draft, even if it was just a few hours later.

Vendor Response

by NeoCertified
on June 27, 2018

Hi Tracy,

Thank you for your honest feedback. I will make a note of this, so that we can make this a much smoother process for you in the future.

If you have any other questions or comments, feel free to reach out to me directly.

Thanks again for your feedback.

Peter Schaub
President & CEO
NeoCertified

As a large agency we have tried several secure email solutions and have found NeoCertified the best.

Nov 08, 2017

David W.

Director

Medical Practice, 1001-5000 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use and outlook plugin makes the software easy to use. Great support when we have questions.

Vendor Response

by NeoCertified
on November 09, 2017

Thanks for the kind words, David.

If you ever need anything in the future, don't hesitate to reach out to me personally.

Peter Schaub

This is a great option to send protected files

Jun 25, 2018

Verified Reviewer

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I work in a medical facility and the emailing of records and x-rays is sometimes needed. This service protects both parties and makes sure that it is only viewed by the intended receiver.

Cons: Not many cons to add - however there were sometimes that there was some password issues and the receiver was not able to open the files. It caused a delay in patient care.

Vendor Response

by NeoCertified
on June 27, 2018

Hi there,

I personally apologize for any password issues that you or any of your staff might have encountered. Please feel free to contact me directly with any questions or comments you might have, and we can figure out a way to better expedite the process next time.

Thanks

Peter Schaub
President & CEO
NeoCertified

Just what we needed to send secure, sensitive information via email for a reasonable price

Apr 20, 2018

Lucas L.

IT Support Specialist

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: NeoCertified was easy to setup on our PCs, the Outlook plug-in makes sending secure emails a breeze and is very easy for users to learn and use. The pricing was great as well!

Cons: To be honest, there isn't anything I dislike about it. The thing I like lease is that I hadn't stumbled across it earlier, we only found out about it due to a referral from another company that was using it.

Overall: We have a secure way to send sensitive information via email.

Vendor Response

by NeoCertified
on April 23, 2018

Thanks so much for the review, Lucas!

Please let me know if you have any further questions or comments in the future!

-Peter Schaub, President & CEO

Excellent product and exceptional customer service.

Jul 19, 2018

Megan B.

Executive Director

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: This program is perfect for our purposes and has proven to be efficient and more cost-effective than the previous program we had in place. I appreciate the layout, the way the email sends notifications when the recipient has viewed the email, and also the formatting.

Cons: I have not yet experienced any cons regarding this software. I am completely satisfied with this product and those I have experienced in sales and tech support.

Vendor Response

by NeoCertified
on July 23, 2018

Thanks for the kind words, Megan.

If you need anything in the future, don't hesitate to ask.

Peter Schaub
President & CEO, NeoCertified

I absolutely love NeoCertified.

Dec 12, 2017

Leslie G.

HR Director

Import and Export, 51-200 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: NeoCertified is convenient, reliable and very user-friendly.

I have had very few issues (which were actually user-error / my own fault) but tech support jumped right in and saved the day. I would recommend this product to anyone looking for a safe and secure method to send emails.

Vendor Response

by NeoCertified
on June 27, 2018

Thanks so much for your feedback, Leslie! I'm glad that you're enjoying the product.

If you ever have any questions or comments about our products, please feel free to contact me directly.

Thanks again for your feedback.

Peter Schaub
President & CEO
NeoCertified

Highly Recommended

Sep 18, 2018

Verified Reviewer

Higher Education, 501-1000 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The software is very easy to use and syncs well with outlook.

Cons: There is nothing we were displeased with.

Overall: Customer service is truly important to us and the NeoCertified team is always very responsive to technical assistance questions or needing to add additional accounts. We are truly pleased with their software and support services and would highly recommend.

Vendor Response

by NeoCertified
on September 20, 2018

Thanks so much for the positive review.

If there is anything we can do to make your experience with our software more enjoyable, please let us know.

Peter J. Schaub
President & CEO, NeoCertified

Amazing value for a small business

Sep 22, 2018

Elise B.

physician

Hospital & Health Care, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I needed a way for new patients to reach out to us off-hours and Neocertified does just that in a secure manner.

Cons: It would be easier to reply to email than to have to create new

Safe, Secure, Affordable, & User Friendly!

Apr 03, 2017

Ryon P.

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Comments: We use and are a re-seller of NeoCertified secure email. We not only use it for our own office but we like it so much we recommend it to all of our clients. It is a great way to communicate sensitive information in a secure manner. It is by FAR the best value product in the market. We would recommend NeoCertified to anyone looking for a form of secure email communication!

Vendor Response

by NeoCertified
on April 05, 2017

Thanks so much, Ryon!

Let us know if we can of help at any time while using our secure solutions.

Great solution.

Apr 03, 2017

Scott K.

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Comments: Tested a few highly-rated encryption email solutions. Found NeoCertified to be the most flexible and efficient for deployment and highest in customer satisfaction. The others products were good, too - I just found NeoCertified to stand out a bit more, especially value-wise. Highly recommend.

Vendor Response

by NeoCertified
on April 05, 2017

Thanks for the kind words, Scott.

We're glad you're pleased with our secure solutions. Let us know if we can be of any help at any time!

They are GREAT

Nov 30, 2016

Jerome W.

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Comments: I use the service for both a Foster family agency and a counseling center. If you want a piece of mind and your business requires a secure encrypted e-mail look no further. I have recommended Neo Certified to other social service agencies in the area.

Vendor Response

by NeoCertified
on January 27, 2017

Thanks, Jerome.

We appreciate the kind words and the recommendations.

If you ever have any questions about our solutions, feel free to give us a call!

NeoCertified Review

Sep 11, 2018

Cindy N.

Program Support Specialist

Individual & Family Services, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to purchase, quick and easy set-up, simple to use and great customer support.

I would recommend this product to anyone needing secure e-mailing service.

Cons: Slight confusion in understanding what to click on to pull up sent e -mails

Vendor Response

by NeoCertified
on September 12, 2018

Thanks for the kind words, Cindy. I really appreciate it.

Please contact me directly if you have any questions or comments in the future.

Thanks so much!

Peter J. Schaub
President & CEO, NeoCertified

Great product for the price

Nov 02, 2018

Kordel L.

Compliance Officer

Non-Profit Organization Management, 11-50 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Integrates seamlessly to Outlook, and requirements for recipients is less cumbersome than other options we considered. It was also one of the most affordable options.

Cons: One of our users had difficulties setting up the Outlook plug-in that took repeated conversations with support, but it set up easily for most of our participants.

Overall: Overall, we are very happy with it and would recommend it to others.

The company is easy to work with.

Jul 19, 2018

Joanna W.

Clinical Director

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: Easy to use and the cost is reasonable for a small company. The representalives are quick to respond and attentive.

Cons: We have only been using it for few months but so far there is nothing that we are not pleased with.

Vendor Response

by NeoCertified
on July 23, 2018

Hi Joanna,

Thanks for the kind words.

If you need anything in the future, please feel free to contact me directly.

Peter Schaub
President & CEO, NeoCertified

NeoCertified has become a valuable tool in ensuring we have secure data communications.

Jun 05, 2018

Travis T.

Database Administrator

Non-Profit Organization Management, 11-50 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The software has many great features for a very affordable price. I have confidence that the communications are secure.

Cons: The user interface of the web portal looks and feels a little out-dated. IT could use a bit of a face-lift.