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Customer Focus

An area of pivotal concern for the financial services industry – has ranked near the bottom of areas that drive employee engagement for the past four years. In other markets, this dimension tends to rank higher.

While Customer Focus may not be affecting employee engagement, it is strongly affecting customers. Of paramount concern to the financial services industry is rebuilding trust and consumer confidence in both the brand and reputation of each firm.

Customer Focus

An area of pivotal concern for the financial services industry – has ranked near the bottom of areas that drive employee engagement for the past four years. In other markets, this dimension tends to rank higher.

While Customer Focus may not be affecting employee engagement, it is strongly affecting customers. Of paramount concern to the financial services industry is rebuilding trust and consumer confidence in both the brand and reputation of each firm.