Connected Field Service for Manufacturing

Deliver intelligent field and customer service by moving from a costly break-fix model to a proactive and predictive service model. Keep up with manufacturing and servitisation trends by connecting your devices and using Internet of Things (IoT) data to reduce customer downtime—all while providing insights technicians need to offer customers new products and services.

Solution benefits for Connected Field Service for Manufacturing

The Microsoft Connected Field Service scenario is a portfolio of field service solutions that includes Azure IoT Remote Monitoring, Azure IoT Predictive Maintenance, Dynamics 365 for Field Service, and Dynamics 365 for Sales. With Microsoft Connected Field Service manufacturers can remotely connect and monitor their mission critical devices, service assets effectively with optimised scheduling and better informed technicians, and sell more to customers with intelligent sales insights.

Connect and monitor devices

Service assets effectively

Optimise the scheduling of service calls and equip technicians with information, augmented reality tools, and remote guidance to make the right repairs the first time out.

Sell more to customers

Provide technicians with intelligent sales insights and information to offer new products and services that deliver customers’ their desired results.

How It Works

The Connected Field Service solution allows manufacturers to know about problems before the customer does, and solve them at the smallest cost to the organisation. This solution helps manufacturers implement a servitisation model to field service.

In a simple scenario, when an abnormality is detected, a sensor sends an alert off to an Azure IoT Hub. This triggers a configurable workflow process within Dynamics 365 for Field Service.

A field technician is dispatched and arrives on-site to resolve the problem, ensuring a first-time fix. This also creates an opportunity to take advantage of the close customer relationship and sell more products and services.

Learn more about this solution

Monetize your IoT investments with Connected Field Service

As the manufacturing marketplace continues to evolve, customers expect faster response times and improved asset availability. To meet these demands, manufacturers must transform field service to increase efficiency and ensure a first-time fix.

Remote monitoring IoT design strategies for manufacturing

Leveraging Microsoft’s Connected Field Service capabilities

With Microsoft Connected Field Service, a fully integrated IoT enabled “field service” solution that leverages Microsoft Dynamics 365 for Field Service, it’s possible to transform service from a siloed source of cost into a consistent profit driver.

Dynamics 365 for Field Service

Connect with a partner

Microsoft Services

Microsoft Services is the consulting and enterprise support division of Microsoft, helping businesses around the world get a maximised return on their investment in Microsoft products and technologies.

Hitachi Solutions for Field Service

Hitachi solutions for Field Service management includes service locations, customer assets, preventative maintenance, work order management, resource management, product inventory, scheduling, mobility, and analytics.