ATM & Office Locations

Troubleshooting SEFCU OnLine

I am having trouble reaching the SEFCU OnLine login screen, what should I do?

Try one of the following:

If you can access other Internet sites but you cannot reach the SEFCU OnLine login screen, please verify that you are entering the correct URL (Website address) in your browser. See the answer to the question "How do I access SEFCU OnLine once I've enrolled?" in this document.

If you are trying to login to SEFCU OnLine from work and are always unable to reach the login screen, and others at your work location are also experiencing this problem, then the cause may be a configuration issue in your work location's firewall or proxy firewall server. Contact your work location's network administrator to determine if a configuration change is needed to allow access to SEFCU OnLine. To access SEFCU OnLine, the firewall/proxy server must allow access to the site https://www.onlinesefcu.com/Onlineserv/HB.

Why can't I get past the SEFCU OnLine login screen?

There are a number of reasons you may be having trouble when you try to login to SEFCU OnLine. Here are some items to review that may help solve the problem. In addition, you may also wish to review the online help available on the link "If you are experiencing difficulties logging on, click here," located on the login page of SEFCU OnLine.

If you have enrolled in SEFCU OnLine and cannot get past the login screen, verify that you are entering the correct member number and password for SEFCU OnLine. Passwords are case sensitive (e.g. a password of "12abc&" is not the same as "12ABC&" or "12aBc&"). See the answer to the question "What information do I need to access SEFCU OnLine once enrolled?" in this document.

If the message "Member Verification Error #1041. We are unable to process your registration information at this time." displays on screen, then you may have entered either an incorrect member number or password or both. If this is the case, then you can go back and enter a correct member number and password. However, if you fail to do so after five tries, your account is "locked out." See the answer to the question "What information do I need to access SEFCU OnLine once enrolled?" in this document.

If the message "Member Verification Error #1210. We are unable to process your registration information at this time. For security reasons, this account has been locked out. Please contact your financial institution to have the lock removed," displays on the screen then you may have entered either an incorrect member number or password multiple times. For security reasons, access to your account via SEFCU OnLine is now blocked. You will be unable to login to SEFCU OnLine until you contact SEFCU to have the block removed. Please contact the Member Solutions Center or visit a SEFCU branch to have your SEFCU OnLine password reset. Once your SEFCU OnLine password has been reset, please follow the login instructions for "First-Time Users" as described in the answer to the question "What information do I need to access SEFCU OnLine once enrolled?" in this document.

I use America Online as my ISP and I can't get to SEFCU OnLine, what should I do?

If you are using America Online, you must download an approved browser to access SEFCU OnLine. Please see the answer to the question, "Do I need special software to access SEFCU OnLine?" described in this document. You must use America Online version 3.0 in order to download the appropriate browser. If you need assistance, please contact America Online.

I use Internet Explorer 4.0 and I have trouble printing a history, what should I do?

In order to resolve this problem and avoid other problems while using SEFCU OnLine, you must install Internet Explorer 4.0 SP1. This is a problem with the Internet Explorer 4.0 browser that is corrected by the service pack. In order to perform the service pack upgrade to your browser, go to your browser's "Help" button, then choose "Product Updates". Instructions will be provided by Microsoft. This should fix the problem.

What Personal Finance Manager software can I use with SEFCU OnLine?

Both Quicken® and Microsoft Money® can be used with SEFCU OnLine. For more information on the use of these software packages with SEFCU OnLine, please see the online help information available on the link "If you are experiencing difficulties logging on, click here", located on the login screen for SEFCU OnLine.

Quicken

Quicken 1998 to 2004

For more information on Quicken software updates, click here.

Microsoft Money

Money 1997 to 2004 ** Money Support for QIF Protocol **

**Money Support For QIF Protocol

Microsoft Money supports the QIF data transfer protocol developed by Intuit. Most versions of QIF have represented dates using a two-digit year format. While the data stored in Money is Year 2000 compliant, Money needs to use a heuristic method to determine the best two-digit date to use when importing to or exporting from the QIF format. Contact Money support for details.

I keep receiving cookie notifications and this is annoying. Is there anything I can do?

Yes, you can turn cookie alerts off in your browser. However, you must enable accepting cookies in your browser to access SEFCU OnLine. Accepting cookies without notification is the best option when using SEFCU OnLine. Always make sure you click the EXIT button when you logoff SEFCU OnLine. This removes any cookies placed on your computer while accessing SEFCU OnLine. For instructions on your browser, please click Help on your browser and search on cookies. If you would like more information regarding cookies, please visit the site www.cookiecentral.com.