Should you lose your annual key card please contact Go North East Customer Services on 0845 60 60 260 and they will organise a replacement ticket for you at a cost of £15.

Should your circumstances change and you no longer require your ticket please return it to ESS reception and we will return it to Go North East for a refund on any unused months. If you leave the University and do not return your ticket to us you will be charged any outstanding balance remaining on the cost of the ticket in your final salary.

For more information on Go North East's services visit their website at www.simplygo.com