2. Make sure the ‘View or change existing email accounts radio button is checked and click Next.

3. On the next screen, Microsoft Exchange Server is highlighted, click Change

4. On this screen click on ‘More Settings’, then the Advanced tab and then ‘Offline folder file settings’

5. Here next to File: it should have the following path: C:\Documents and Settings\Support\Local Settings\Application Data\Microsoft\Outlook\outlook.ost

6. In my case this will have a path to a server, but it doesn't, hence the problem. So you need to go to Windows Explorer to this folder C:\Documents and Settings\Support\Local Settings\Application Data\Microsoft and create a folder called ‘Outlook’. Remember that the path will change according to the user name of the person. So for eg the folder ‘support’ here C:\Documents and Settings\Support\Local Settings\Application Data\Microsoft will read according to the person logged on.

7. Once you’ve done this Outlook will ask you if it should create the OST file as it doesn’t exist, say yes and that should be it.

this has provided a temporary fix. but there seems to be a problems with the path to our server.

2. Make sure the ‘View or change existing email accounts radio button is checked and click Next.

3. On the next screen, Microsoft Exchange Server is highlighted, click Change

4. On this screen click on ‘More Settings’, then the Advanced tab and then ‘Offline folder file settings’

5. Here next to File: it should have the following path: C:\Documents and Settings\Support\Local Settings\Application Data\Microsoft\Outlook\outlook.ost

6. In my case this will have a path to a server, but it doesn't, hence the problem. So you need to go to Windows Explorer to this folder C:\Documents and Settings\Support\Local Settings\Application Data\Microsoft and create a folder called ‘Outlook’. Remember that the path will change according to the user name of the person. So for eg the folder ‘support’ here C:\Documents and Settings\Support\Local Settings\Application Data\Microsoft will read according to the person logged on.

7. Once you’ve done this Outlook will ask you if it should create the OST file as it doesn’t exist, say yes and that should be it.

this has provided a temporary fix. but there seems to be a problems with the path to our server.

i'll let you know what that is soon. i hope!!! :cry:

kind regards

you are a genius!! i've had this problem for the last couple of months and have not been able to find the correct solution. this is the trick that did it. Thanks a million!!