Cons: We expected to pay the amount Kayak offered, instead on arrival we were informed that the insurance costs along with a huge security deposit raised the cost x20 !!!
Walked out and changed our plan.
Unacceptable unexpected cost.

3.6 Mediocre

Jul 14 2016

Felt ripped off

Pros: The drop off service and the gps service were great.

Cons: When I got to the airport and showed the person at Economy my reservation he said that the confirmation was a estimate. I did arrive late and he said that the car I reserved was given away. I don't have a problem with that.
He asked me if I had insurance and I told him yes I did. He asked if it was through Allienze and I said yes. He said that since we are renting. 4 wheel drive vehicle that the policy I chose was not good and would have to get a policy from them. He also tried to sell me a car seat for my 10 year son.
So he continued to up sell me at every turn. I didn't feel comfortable in leaving that desk and trying to go to another rental company. I had my wife and three kids there and decided that I was going to pay for the rental instead of trying another company without English being the language spoken.
The confirmation through Kayak was at 280 dollars or so I ended up paying close to 700 with additional insurance that I am not sure I even needed.

5.6 Okay

Jul 24 2016

Insurance Scam in Costa Rica

Pros: Our vehicle was available upon arrival and drove fine.

Cons: We booked our Economy rental car through Kayak for about $120 total. However, when we arrived we were informed that we were required to purchase insurance for over $400 extra not including a $1000 security deposit on the vehicle. In total, we paid about $520 for a two week rental which isn't too expensive, but it was very upsetting initially when we walk in expecting to pay a little over $100 and end up paying over $500. So either Kayak or Economy should be a little more upfront about international car rental insurance.

2.0 Mediocre

Aug 2 2016

Worst Car Rental Ever

Pros: Car was ok

Cons: HIDDEN FEES GALORE! On top of that, I have asked the company for a breakdown of the fees, since what they charged my credit card is more than what the estimated receipt stated. I still have not heard back from them a week later. I can't believe this company operates like this, especially seeing all the other horrible reviews about them.

9.2 Excellent

Aug 7 2016

Insurance is the cost

Cons: There was no information on the cost of the insurance in the booking information. Insurance, the compulsory portion, not the one paid by your credit card company (worth about $3), ends up adding 5 times the cost paid for the car.
$8/day for car, $38/day for insurance.
It would have been nice to know the costs up front!

10.0 Excellent

Aug 18 2016

Pros: Car was great. Staff friendly and helpful.

Cons: Car was not completely full of gas.

4.4 Okay

Aug 22 2016

Terrible customer service

Pros: Near the airport.

Cons: Both picking up and dropping off the employees were the slowest I have ever seen. Dropping off took over 45 minutes and in the end I had to ask for a ride to the airport from a competing company as economy's van never arrived.

8.0 Excellent

Aug 30 2016

Pros: Very durable

3.6 Mediocre

Aug 31 2016

Economy will try to steal from you

Cons: In addition to the standard hidden fees and insurance which make up a huge portion of the costs of rental cars in Costa Rica, economy charged us for an additional driver though we didn't have one, as well as damage to the car. They refuse to provide backup for the damage charges, and cannot show any documentation to breakdown the costs. I was told by the customer service rep that tney can charge whatever they want and we have no choice but to pay.
I am taking the matter to management at economy. I would never rent from them again.
If you rent from them be prepared for strong-arm tactics and additional charges

5.6 Okay

Sep 12 2016

Bait and Switch

Pros: Pickup was excellent, right from the airport quick and easy but, to drop off, you have to wait in line again behind anyone there including pickups; even if you purchased all the bells and whistles! If you have a time schedule with a flight to catch like most people, this is Not convenient at all. Although the customer service agent did his best for both. I don't think it was the people but, rather the system that needs improving..

Cons: The worst part was the bait and switch routine. The teaser rate offered online is NOT anywhere close to the real rate! Mine was supposed to be around $45.00 US. In reality it was $120.00 If you want the extra protections offered it added about $80.00 more, total of over $200.00!! Also, the car's rear axle or tire had a loud hum like either a bearing or tire was bad, noticeable at only about 10mph; seems like they should do a quick test drive after each rental.

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