Airbnb

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This web site is a total scam, they don’t protect the user. I went on line to their website to rent an apartment for vacation to New York with my family.

The posting was fake, the host was fake and they took my money. I contacted Airbnb and they simply said Oh no! you’ve been a victim of fraud. We are so sorry.

I asked if there was anything they can do since I was traveling that same day with my 3 children , husband and mother.

Nothing, not even a discount to help the huge problem I encountered. I rented the apartment from their Site! How can this be? Please be very careful as this too can ruin your vacation that you have been saving for so long.

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3 reviews on Airbnb

Why travelers around the world recommend Airbnb to their friends?

Hi! Thank you for so many useful tips! When traveling I often book apartments with Airbnb, and recommend it to all travelers. Actually, I even created a website – {REDACTED}, with a detailed service description and working promo codes. On my website you can find translated information about the service in all languages of the world (I found translators for lots of them and keep working on it). Please dont delete my comment, let people around the world get to know about Airbnb!

Horrible customer service

Horrible customer service I received from Carla, she was not able to resent invite, or increase days of my discount. She refused to even connect me with supervisor. My listing is not even seen because I am not “superhost” and it is only for people which have apartment or room in very close ratio to center of town the rest of the people they are in town are out of the luck your add will not be there.

If I know it I would not even bother with reconstruction /hosting if I know discrimination is in place. I requested photographer to come but till this day no response.

NO IT IS NOT

I “rented” an Airbnb in NYC from a host named Joan. I booked on July 6th and cancelled within 2 weeks, which placed it OVER A MONTH in advance of the trip, which was to take place. I paid half of the booking upfront which amounted to several hundred dollars. The cancellation policy stated you could get a 100% refund if cancelled within 48 hours and 14 days prior to the check-in date.

It is that little word “and” that is critical. Despite giving ample notice, and the rental getting scooped-up and booked, Airbnb will not refund my money and the host will not either. I find Joan to be extremely selfish and for Airbnb to allow a renter to create a policy such as this makes them more than complicit in what appears to be a scam to anyone who has travel plans cancel (who doesn’t?!??!) and is respectful enough to cancel with PLENTY of time. Customer service is about doing what it is right by the customer.