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Description

Winner of the Axiom Award for best leadership book
Praise for Dr. Alan S. Gregerman and Surrounded by Geniuses
“No one needs a ‘me-too’ anything—great companies learn to transform customers ...

Winner of the Axiom Award for best leadership book
Praise for Dr. Alan S. Gregerman and Surrounded by Geniuses
“No one needs a ‘me-too’ anything—great companies learn to transform customers into fans. Surrounded by Geniuses can help you begin your quest for the next great idea. It is an important and enjoyable read.”
—Vernon H. Hill, Founder, Chairman, and CEO, Commerce Bank
“Dr. Gregerman has made an important contribution to our understanding of the power of each of us and our organizations to innovate, create, and do so much more. His ideas are clear, concrete, and surprising in their originality. Surrounded by Geniuses is a book for anyone struggling to get beyond incremental thinking.”
—Dan Scheinman, General Manager, Cisco Media Solutions Group, Cisco Systems
How many times have you arrived at work, exchanged greetings with your colleagues, attended a meeting or two, and then sat down at your desk overcome by the incredible feeling that you were surrounded by geniuses?
If you’re like most people, caught up in the stress of work and everyday life, the answer is a resounding “never!” But that’s all about to change.
In Surrounded by Geniuses, Alan Gregerman presents a revolutionary guide to personal, professional, and organizational success based on two powerfully simple ideas: First, that there is genius hidden in all of us. And second, that we are surrounded by a world filled with genius that can be used to transform any company or organization in order to deliver compelling customer value.
So grab your curiosity and your most comfortable shoes. It’s time for a remarkable trip to your future success!
Visit the Surrounded by Geniuses blog for more ideas and insight on unlocking brilliance in yourself, your colleagues, and your organization.
www.alangregerman.typepad.com

About the Author

Alan Gregerman

Dr. Alan S. Gregerman is the founder and president of Venture Works, Inc., a Washington, D.C.-based consulting firm that works with clients including Marriott, Lockheed Martin, CitiGroup and Verizon. He is a nationally recognized expert on business strategy and innovation. He is the author of Lessons from the Sandbox and lives in Washington, D.C.

Table of Contents

Chapter One: White People Swimming Slowly .5How the slowest swimmers in the world came to dominate the world of swimming, and why you don’t have to be brilliant to do brilliant things.

Chapter Two: The Quest for Compelling Value .13Why you have to reinvent the game if you want to win.

Chapter Three: Genius in Chains 31Why traditional approaches to strategy, innovation, and marketing no longer make any sense and what to do about it.

Chapter Four: Curiosity as Competitive Advantage 37Why our innate gift for curiosity is the only real weapon in the battle to remain relevant and how to rediscover it; and Why geography matters, and why a thirteenth-century traveler might be the most important business thinker of the twenty-first century.

Part II: Ten Journeys 49

Chapter Five: The Power of a Promise 55What if we could make and deliver on a promise that really mattered?A journey back in time to meet a man with bad feet, a reasonable idea, and a powerful promise… (Leon Leonwood Bean)

Chapter Six: The Magic of a Conversation .71What if we could create more meaningful conversations?A journey through the neighborhood with a nine-year-old girl, a box of cookies, and the magic of a recurring conversation…(The Girl Scouts)

Chapter Seven: The Wonder of a Performance .87What if we could create a performance filled with wonder and possibilities?A journey under a tent where the concept of a circus has been reinvented…(Cirque du Soleil)

Chapter Eight: Your Wish Is My Command .99What if we could solve practically any request no matter how difficult?A journey into the lobby of one of the world’s great hotels and a day in the life of a world-class concierge…(The Ritz Carlton on Central Park)

Chapter Nine: When Every Second Counts 113What if we could really deliver compelling value 24/7?A journey into one of the world’s finest shock trauma centers where life and death decisions are all part of a day’s work…(University of Maryland Shock Trauma Center)

Chapter Ten: Fastest 131What if we could be the fastest at the times when it really mattered?A journey across the harsh savanna of Africa where speed is everything when you’re not the biggest or baddest cat around…(The World of Cheetahs)

Chapter Eleven: When Nothing Is Everything 143What if the little things really mattered and we could do all of them right all the time?A journey onto the set of one of the most successful TV shows in history where life’s everyday problems are a cause for celebration…
(Seinfeld)

Chapter Twelve: It Is Rocket Science 157What if we believed that failure was not an option?A journey to the world of rocket scientists where their mission, like all of ours, demands perfection…(Lockheed Martin and the Atlas 5 Rocket)

Chapter Thirteen: No Smile, No Gain 173What if we could make customers healthier?A journey to the front-lines of an unusual effort to make exer­cise fun and accessible for everyone and its implications for all of us…(Friskis&Svettis)

Chapter Fourteen: Spider Sense 187What if we could anticipate customers’ needs?A journey into the life of one of the world’s most human super­heros to rediscover the amazing power that we all possess… (Spider-Man)

Part III: Building a New Model of Success 199

Chapter Fifteen: Unlocking the Genius Within 203 How to find the brilliance in ourselves.

Chapter Sixteen: Bringing Genius to Scale 213 How to create an organization that nurtures the genius in all of its people.

Chapter Seventeen: The Essential Work of Leaders 229 How to become a compelling leader in the brave new world of customer and business success.

Excerpt

Greetings. It’s been three years since Surrounded by Geniuses was originally published, and in that time the need to unlock the brilliance in ourselves, our

...

From the Preface

Greetings. It’s been three years since Surrounded by Geniuses was originally published, and in that time the need to unlock the brilliance in ourselves, our colleagues, and our organizations has become even more imperative. Economic challenges, increased competition from around the globe and around the corner, and the growing role of the internet, new media, and information technology in nearly every aspect of commerce have caused even the most successful companies to rethink the way they do business. Add to this the changing nature of the relationship between employees and organizations, and it becomes even clearer why we need fresh thinking if we are going to continue delivering the products, services, solutions, and experiences our customers deserve.

Again in this evolving backdrop, the two essential ideas in the book are now resonating with even more organizations. First, they are recognizing the importance of tapping the talents of all their people—from leaders to frontline employees—and engaging them in work that really matters. We will never win consistently in business or any organization if we fail to see everyone as a potential source of innovation and demonstrate our belief in their ability to make a difference, or if we do not make the connection between their work and a bigger purpose—a purpose that revolves around building stronger relationships with colleagues and customers and delivering greater value to those we have the privilege to serve. In this regard, I’m happy that Surrounded by Geniuses has been part of a very useful debate on the nature of corporate innovation and the powerful role that all of us can play—given the right circumstances—in creat­ing new ideas that matter and improving top- and bottom-line performance.

Second, a growing number of companies and organizations are finally understanding the logic of casting a much wider net in the search for ideas and insights that can improve the way we operate, the things we offer, and the nature of the customer experience. The days of looking very narrowly at our own expertise and the best practices of our industry are over. The most thoughtful businesses are hard at work searching for the very best thinking wherever it might be, and Surrounded by Geniuses has become a helpful companion on the journey. In fact, I have been delighted to find that many leading companies across a wide range of industries are using the book and its ten core chapters as a straightforward way to regularly stretch their thinking—asking business units and teams to look at each of these “big” ideas as a starting point in their quest to be different, more valuable in serving their customers, and more innovative and skillful internally. And many companies have also offered the book as a gift for long-term employees, new hires, and key partners in an effort to nurture or maintain their freshest think­ing on important challenges and opportunities.

I should also note that the web and other dramatic changes in the ways that all of us are learning, communicating, and accessing ideas are making Surrounded by Geniuses even more essential and valuable today. For the first time ever, nearly all of us have the ability to discover insight and inspiration from practically any corner of the earth with the click of a mouse and use it to drive knowledge and create far more meaningful customer experiences. What we often lack is the clear guid­ance that this book brings to the task of being open, curious, and engaged with the world around us. These hidden talents or “gifts,” enhanced by technology, are our secret weapon in leading our companies and organizations in these exciting but complicated times.

During the past three years I’ve had the pleasure of talk­ing about the book with more than sixty thousand people in speeches and seminars across the globe. Through these exchanges it has been particularly rewarding to see how the fundamental ideas of unlocking genius and being curious about the world around us have struck a universal cord—transcend­ing place, culture, and language. It has also been rewarding to see how businesses everywhere have used Surrounded by Geniuses as just the right spark for becoming more remarkable and successful than they ever dreamed possible. Knowing that the book is making a difference is one of the greatest rewards of being an author. The other is having the chance to learn from so many readers who have taken the time to call or write to share their genius.