our family life, our way

Frustrating phone calls

by thehunteredhousewife on December 19, 2014

I’ve spent a considerable amount of time over the last few days chasing up the bank and the phone company.

And I keep missing their calls when they ring me back because either I am driving or I am busy & don’t get to the phone before it goes to voicemail. One of them leaves a message that is so quiet it can’t be understood & I have to ring that number back to get a recorded message telling me that number is no longer in use & I have to ring the general number instead. Neither of them leave a number that lets me contact the person who rang me.

I am still moving house. I have no home phone yet so I am paying mobile phone rates to return these calls. Everyone knows the wait on hold can be up to 30 minutes. I don’t have that time to wait. I have to go & clean the house we moved out of. I have to go to a particular shop half an hour away. I have to be back to meet the carpet cleaner. I have children on school holidays wanting who are sick of me being stuck on the phone & not being able to give them much attention. Moving is a stress for them too. They need a bit of extra care right now.

I simply do not have the time to be chasing these companies & I am certainly not happy about how much the calls will be costing me. When I rang Telstra back, I had to go through a “press 1 to confirm this, Press 2 to confirm this” – a 5 minute process (on my mobile) to confirm something that I spoke to them about yesterday & they had already sent me a text to confirm. A waste of time and money.

Anyway, that is my rant this morning. On a positive note, the blinds company just rang to say the rest of our blinds have arrived & the director will be coming to install them on Tuesday. So by Christmas that will be two things that will have fallen into place.

Hi! I'm Karen. Join me as I blog about our family life, our way, following a move from the coast to the country. We've landed in the Hunter Region, another beautiful part of Australia. Lots of exploring to do!