15. What if I want to make sure that the same mistake is not repeated?Whether or not you want to claim compensation, there are steps you can take if you want to make sure that the same mistake is not repeated. You may be mainly concerned about:

a doctor or other healthcare professional involved in your treatment; or

the clinic or other organisation where you were treated.

See 'What if I want to complain about a professional's behaviour?' if you want to complain about a doctor or other healthcare professional.

If you are concerned about a clinic, hospital or other healthcare organisation, you can contact one of the bodies responsible for improving and monitoring the quality of care.

If the organisation is in England, contact the Healthcare Commission.

If the organisation is in Wales, contact the Healthcare Inspectorate for Wales.

Another body, the National Patient Safety Agency, collects information on medical accidents through a confidential reporting system so that future accidents can be prevented. If you or a relative have had a medical accident, you can report this to the National Patient Safety Agency. This will help it to identify if your experience is a common problem that could be prevented. However, the agency does not investigate individual complaints.