Third–party Application Maintenance

REDSOL offers a complete and flexible offer of TMA: Support for the use, maintenance and development, partial or complete project management. The organizations we implement adapt to your needs and your budget and organizational constraints in order to accompany your development and perpetuate your investments.

Data management is a strategic issue for companies: Integration, transformation, exchange, security; our expert teams will be at your side in your projects by guaranteeing a high level of responsiveness. Knowing your ecosystem associated with the mastery of your software allows us to offer a personalized service offer that fits your business constraints and the specifics of your organization.

The added value of our service offerings will allow you to focus on your job and will ensure mastery of your budgets.

SCOPE OF APPLICATION

Exploitation

User support

Maintenance (corrective, preventive and scalable)

Application Proactive monitoring

Monitoring of all exchanges

Handhold in case of malfunction

Management and monitoring of incidents

User Request Management (business and IT team)

Accompaniment of the teams

Answers to all questions about data exchange

On-site service and remote

OPERATION

Qualification of the request

Customer requests are recorded in the monitoring dashboard applications; in return, the customers are aware of the consideration of the request.

Analysis of the request

Depending on the criticality of the application, REDSOL performs an estimate the work to be done and the date of availability of the correction / change / development.

Monitoring of the request

Each step of the request development is traced in monitoring dashboard applications. At regular intervals, the level of progress of applications is communicated to the customer.

End of request

Once the development of the request is complete, the customer is notified and the request is archived basis for a similar development and also improve future developments.