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Posts Tagged ‘Superior Service’

Running a successful social-media campaign is a bit like running a railroad. First you have to be where the people are. Then you’ve got to keep a regular schedule so the people know when to get on board. Finally, you’ve got to offer your customers something they can’t get from your competition. And, in this case, that means offering quality content consistently and regularly. It also means providing superior service and treating your pages and profiles as an important extension of your business.

Here are some things to think about …

Location: Where you set up shop matters in any business. Open a bait shop 300 miles from the water and see how well that goes. The same is true in social media. Fortunately, this part isn’t very difficult. There are many sites out there. Some are new. So are niche. Some offer some things and others offer others. Ultimately, you want to be where the people are. Niche sites can be good for networking within your industry but new business comes from communicating with the public. And the best way to develop relationships with people online is to go where most of them are. And yeah, that means Facebook is probably a good bet.

Schedule: This is the part that trips a lot of people up. It’s one thing to survey the available social-media sites and get started registering. It’s an altogether different thing to log in regularly and use your profiles and pages to your advantage. Sadly, though it can be done, it isn’t automatic. You have to have something to share and you have to share it on a regular basis. How often you update your pages is up to you. Some social-media gurus will tell you you have to update your pages with new content multiple times a day. Fortunately, updating on any schedule – as long as it’s kept – will likely benefit you. Start slow. Come up with a post every other week. Then up the frequency as you get into a rhythm. What works for you is what works for you. In other words, set the pace you’re comfortable with and let the people know when to expect you. Regularity is familiarity. And familiarity breeds business.

The Extras: It really shouldn’t be a hard sell to get some people to visit, like, follow, or recommend your new social-media profiles. It’ll cost them nothing and make your page seem populated and more interesting to newcomers. So ask some previous clients, referral partners, and other professional contacts to stop by your new page. They’ll be happy to do it and you’ll end up with increased visibility and some potential new connections. But that’s where the extras come in. Now that you’ve got some people visiting, what you put up on you page determines whether or not they’ll come back. Offer good content, interesting info, be available, and answer any questions or comments you get. In other words, treat your social-media sites as an extension of your business and treat your fans and followers like they’re your customers. Be consistent and available, professional and prompt and they’ll return to you in the future.