Professional Services Incident: if your support request is outside the scope of Sputnik product functionality (e.g. involves configuration issues specific to your network, requires custom reports or coding, requires that we ssh into your server) you'll need to purchase a professional support incident. Professional support cases are prioritized in our queue.

Custom Reports: if you need special reports we can build them for you, and add them to the ad hoc report popup menu in your SputnikNet interface. If you want the report emailed to you regularly, please request it when responding to the email that will be sent to you after purchase.