DeliveryThe delivery period is 14 days within EU, 7
days within Sweden. The items will be sent to the address you filled in when
ordering.

If you have not received your order within 14 days, you need to contact
ICEHOTEL Shop. We are responsible for getting your order to you on time,
undamaged. Should the items get lost or damaged when returning them to ICEHOTEL
Shop, then you are responsible for compensating the goods.

Please note that we only deliver to countries within the European Union.

Freight
chargeThe freight charge, which is mandatory, is 180
SEK per order with in Sweden and 390 SEK with in the EU.

Non-collected ordersFor orders that have not been collected, the customer will be charged 390
SEK to cover the freight and administrative costs.

Order
confirmation
An order confirmation will be sent via e-mail. Therefore it is important that
you fill in a correct e-mail address. Save the confirmation letter (or booking
confirmation) in case you might need to contact us, your booking number will
help us follow up your order.

PaymentPlease use PayPal where you can choose to pay via PayPal or use your credit cart to pay via PayPal.

We do not accept any kind of gift certificate on ICEHOTEL Shop online.

Sales
tax
Sales tax, or value added tax (VAT), is included in the price.

Returns
When you have received your order and find that there’s something wrong with
it; damaged or any kind of error or you have changed you mind regarding your
order – you have to contact ICEHOTEL Shop within 14 days from the day you made
your order. We need to know why you have regretted the purchase or what the
damage is. Keep you order confirmation at hand so that we can easily trace your
order. We will provide you with a return address.

The return freight is always paid by the customer. If the item is in
essentially unchanged condition, you will be fully refunded – except for the
return freight.

It is your responsibility that the item/s and their original packaging are
returned to us in an unchanged condition. Make sure that the item/s are well
wrapped up. If something should happen to the item/s even though well packaged,
the post office is liable in damages. Before approving your return, we need the
check the item/s. When approved, you will be repaid with exception for the
freight cost. If the returned goods are not to our satisfaction, you will be
charged for the item/s and freight.

Privacy
policy
The personal data you submit on the ICEHOTEL website will be treated with the
utmost care and respect. We handle personal data submitted to us in accordance
with what is laid down in the Swedish acts of personal data
(personuppgiftslagen SFS 1998:204) and electronic communication (lagen om
electronisk kommunikation SFS 2003:389). Personal data includes your name,
address, phone number and e-mail address.

Product
information
ICEHOTEL Shop reserves the right to change their prices without any previous
notice. Photos and descriptions of products reflect the actual item as good as
possible but we cannot guarantee that all information is entirely accurate,
factual errors can occur. If there are any errors in product descriptions,
photos or prices, ICEHOTEL Shop can change these without prior notice.

Force
Majeure
Force majeure means unusual, unpredictable and unavoidable events that are
outside of the organizers control, and that prevents the contract to be
fulfilled. Circumstances that the organizer could not, within reasonable means,
have foreseen and therefore could not have avoided or overcome. Including, but not
restricted to, war, threat of war, riot, civilian insubordination or strike,
authority measure, act of terrorism, nature- or industrial catastrophe, fire,
severe weather conditions, flood, closed air ports, technical issues,
maintenance issues or unforeseen changes made by airlines, such as time table
changes, interruption in IT-infrastructure (including but not restricted to our
web site). During these conditions the organizer is free from liability or
other consequences.

Legal
Purches via ICEHOTEL Shop are regulated by Distansavtalslagen (Swedish Distance
Contracts Act) and Konsumentköplagen (Consumer service act). If the customer
and ICEHOTEL Shop cannot come to an agreement, you may turn to appropriate
authority in your country for assistance.