Sport

Frequently Asked Questions

Who is Southern Cross Bet?

Southern Cross Bet is a bookmaking business run by the Johnston family. Our office is based at Wellington, NSW.

How do I Open a Southern Cross Bet Account?

Simply click on the "Join Now" tab at the top of the page, the process takes only about 2 minutes. Deposit money into to your account and away you go. Within 14 days or before a withdrawal we will need to verify your identity.

How can I deposit funds into my Southern Cross Bet Account?

Funds may be deposited to your Southern Cross Bet account via the following methods. All deposit methods are free to utilise.

Australian issued CREDIT CARD - to pay by and Australian issued credit card, click the "Deposit" button on the menu bar this and then click 'Credit Card Deposit'. Once you have made a credit card deposit, there is no need to re-enter your details for future deposits, unless your card expires. If you use more than one card to deposit, all cards will appear in a drop-down menu on the same page and you simply need to choose which card you wish to use and enter the security CCV number. Southern Cross Bet does not charge any credit card fees.

POLI facilities are available for members to make deposits. To access this facility, select the "Deposit Button" and activate the POLI tab.

FUNDS TRANSFERS - You can pay by EFT (Electronic funds transfer). You need to do this by using your banks website. After depositing please click the "Deposit" button on the menu bar and under the "EFT Notification" Tab, advise us of your deposit. Please include your UserID number as a reference on any bank transfer.

BANK DEPOSIT - You may also deposit to your Southern Cross Bet bank account at any NAB branch. In this case you will need to notify NAB of the Southern Cross Bet Bank Account Number which is available when you click the "Deposit Button" and select the EFT notification tab. This is only available once you have logged into your Southern Cross Bet Account. Please inform the NAB office to include your user ID number against the cash deposit.

Are my funds secure with Southern Cross Bet?

Southern Cross Bet is licensed by Racing NSW and regulated by the NSW Office of Liquor, Gaming and Racing (OLGR). Southern Cross Bet is also a member of the NSW Bookmaker's Co-Operative which is an association that guarantees payment of all winning bets placed with their members. In accordance with the Bookmaker Sports Betting Rules contained in the Racing Administration Act (NSW) 1998, and as administered by the NSW Office of Liquor, Gaming and Racing, Southern Cross Bet properly records all betting transactions. Southern Cross Bet also maintains an off-site hosting facility for secure and continuous recording and retrieval of data involved in internet betting transactions.

I didn't receive my welcome email?

To ensure that we are able to contact you regarding important notifications or account information please add [email protected] to your Safe Sender list or Contacts.

How do I make a withdrawal from my Southern Cross Bet Account?

Clients who have deposited by Australian issued credit card must return the equal amount of their credit card deposits previously paid into their Southern Cross Bet Account back to the same Australian issued credit card, however, they may elect to have winnings surplus to those credit card deposits lodged to their own bank accounts. For other clients, withdrawals will be processed by internet bank transfer direct to the individual's bank account which ensures receipt of funds at the earliest convenience.

What happens if one of the horses I back is scratched?

If you have backed a runner for a Win, Place or Each-Way prior to the final acceptance time, your bet is lost. If the bet was placed after final acceptance time your bet will be refunded but deductions may be applied to remaining live bets. If you have backed a scratching in a double, your money is lost if the bet was placed prior to both legs being at final acceptance stage. If the bet was placed after both legs were at final acceptance stage then your stake will be wagered on the remaining live leg, but deductions may be applied to remaining live doubles. Similar rules apply to Multis.

What are the minimum and maximum bet limits?

Southern Cross Bet applies a minimum bet limit of $1 and the maximum bet limits will be determined on a case-by-case basis depending on the type of event and betting trends on the event. Southern Cross Bet will attempt to satisfy all bet requests but may be obliged to partially accept or reject bet requests in some instances.

Under race field legislation most states ensure Minimum Bet Limits to protect customers rights. Each state has different laws and peculiarities for exceptions to these rules, but they may be summarised as;

The MBL applies to Fixed Odds bets only so it does not include Top Fluctuation, Best Tote, BOB, Multis or derivative type bets (Quinella, Exacta and Trifectas). The MBL will apply for fixed odds bets that are publicly displayed from 9am on the day of the race meeting. If it is a night meeting the MBL for fixed odds bets will apply from 2pm on the day of the Meeting. In summary these are the MBL for each state:

VIC - To WIN $2k on Metropolitan gallop races and $1k on provincial and country meetings.

NSW - To WIN $2k on Metropolitan gallop races and $1K on the remainder of all NSW racing.

QLD - To WIN $2k on Metropolitan gallop races and $1k on provincial and country meetings.

SA - To WIN $2k on Metropolitan gallop races and $1k on provincial and country meetings.

WA - NO Limit as MBL has not been implemented.

TAS - To WIN $1k on all TAS racing.

NT - NO Limit as MBL has not been implemented.

What hours do you operate?

Southern Cross Bet provides members with a courteous 24 hours, 7 days a week service over the internet at www.southerncrossbet.com.au and a general enquiries number 0477 609 996.

Where are you located?

As NSW law requires that we must accept bets on a licensed racecourse only, we have established an office at the Wellington Racecourse, NSW. Our building is not classified as a betting auditorium by the NSW government and we cannot accept bets face-to-face (they must be placed via the internet).

How do I retrieve a forgotten password or ID?

If you have forgotten your password or user ID, you can simply click on the "Trouble Logging In" link under the "Join Now" button at the top right of your screen. Follow the steps to retrieve your password or ID which will in turn be sent to your nominated email address.

Can I change my password or other personal or credit card details?

If you wish to change your password, you will need to contact Southern Cross Bet and satisfy certain security measures before the changes are activated and the relevant account can be accessed. For changes to any personal details, once logged on, you can click on "Edit Account" under the "My Account" menu. Any changes are recorded by Southern Cross Bet prior to acceptance. Any changes to credit card details can be completed by going clicking the "Deposit" button on the toolbar, then selecting 'Credit Card Deposit', recording the new card details and submitting the changes.

Are my personal and transaction history details secure?

Southern Cross Bet takes all reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure. We only collect personal information for the purposes of identifying you for your own security and maintaining your account. Please refer to our Privacy Policy for more details.

Are There Any Fees or Charges on My Account?

No. All accounts with Southern Cross Bet are fee free. Please note that funds deposited may not be withdrawn until the deposit amount is wagered.

What If I Make an Error?

If in placing a wager you make an error, please contact us ASAP. Either call 0477 609 996 or email [email protected] If the race is yet to run, we may be able to rectify any genuine error.

What Identifcation Needs to Be Provided?

Within 14 days of opening your account, or prior to any withdrawal, we are legally bound to prove your identity. You will be prompted to do this through VIX verify.

Can I Self Exclude?

Within your account settings there are options to self-exclude either temporarily or permanently. Please note if you self-exclude permanently that this is irreversible, and your account can never be reopened. Please refer to our Responsible Gambling Policy for more details.