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Logan: Analyzing the Airport

It's a daily dance, mighty machines arriving and departing near and far; as far away as Tokyo, Beijing, Dubai, and Tel Aviv. Boston today is closer to the rest of the world than ever before.

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Updated: 8:00 PM EDT Jun 12, 2018

Logan: Analyzing the Airport

It's a daily dance, mighty machines arriving and departing near and far; as far away as Tokyo, Beijing, Dubai, and Tel Aviv. Boston today is closer to the rest of the world than ever before.

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Updated: 8:00 PM EDT Jun 12, 2018

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WEBVTT >> THIS IS CHRONICLE ON WCVB CHANNEL 5. >> THE AIRPORT STRESSED CHEST. -- STRESS TEST. DOES LOGAN MAKE THE GRADE? ANTHONY DECIDES TO SEE FOR HIMSELF. FOR STARTERS, A LOGAN BREAKFAST. >> WE MAKE A LEAP -- A MEANS LOBSTER AND CRAB. >> THE BIGGEST CARRIER’S NEWEST AMENITY. >> KEEP GOING. IT IS PERFECT. >> STATE-OF-THE-ART SECURITY. >> THAT DOG COULD BE BLINDFOLDED AND STILL HAVE FOUND THAT. INSIDE AT LOGAN AIRPORT, NEXT ON CHRONICLE. >> GOOD EVENING. SOME TRAVELERS LOVE LOGAN OTHERS LOVE TO LOATHE IT. >> SO WE LEARNED, FROM YOUR RECENT FACEBOOK COMMENTS. AND THOSE OPINIONS ARE IMPORTANT, AS WE’LL SOON HEAR. JUST AS IMPORTANT, LOGAN’S VALUE TO BOSTO IT IS A DAILY DANCE. MIGHTY MACHINES ARRIVING AND PARTING NEAR AND FAR. AS FAR AWAY AS TOKYO, BEIJING, DUBAI, TEL AVIV. BOSTON IS CLOSER TO THE REST OF THE WORLD THAN EVER BEFORE. THE NONSTOP BUZZ OF GLOBAL FLIGHTS AT LOGAN AIRPORT IS A BOON TO BUSINESS AND TOURISM AND MUSIC TWO YEARS OF THE PRESIDENT OF THE GREATER BOSTON CONVENTION AND VISITORS BUREAU. >> EVERY MAJOR CITY IN THE U.S. ONCE THE INTERNATIONAL SERVICE BECAUSE OF INTERNATIONAL VISITORS. IT IS THE MOTHER LODE FOR SPENDING. THEY FILL HOTELS, RESTAURANTS, THEY ARE OUT SHOPPING. THEY LEAVE BEHIND POUNDS, EUROS, YEN. EVERY YEAR FOR THE LAST FIVE YEARS WAS A HIGH AND THAT MATCHES UP WITH THE SUCCESS THAT MASSPORT HAS HAD. >> WITH NEW AIRLINES COMES NEW DESIGN. THE ONCE AUSTERE TERMINAL E IS NOW DONE RIGHT GLAMOROUS. ANOTHER WELCOME ADDITION, A NEW WAY TO NAVIGATE BETWEEN TERMINALS AFTER SECURITY. MASSPORT CEO TOM GLEN. TELL ME ABOUT WHERE WE ARE. THIS IS A CONNECTION BETWEEN -- >> THIS IS THE INTERSECTION OF C AND E. >>’S IDEA OF BEING ABLE TO WALK FROM SECURITY TERMINAL TO TERMINAL IS CRITICAL. >> THAT IS THE KEY TO MANAGEMENT. THE REST IS EXHIBITS. WE TRIED TO KEEP PEOPLE ENTERTAINED. >> ENTERTAINED AND INFORMED. THIS NEW CORRIDOR, A DISPLAY OF LOCAL PRIDE, SHOWCASES FOR CENTURIES OF INNOVATION. >> WE FELT THAT A LOT OF INTERNATIONAL VISITORS WANTED TO SEE THE HISTORY OF MASSACHUSETTS. SOME WHIMSICAL, SOME SERIOUS, SOME LIFE ALTERING, SOME ARE THE THINGS THAT MAKE US DIFFERENT. IT IS WHY MAJOR CORPORATIONS ARE LOOKING AT BOSTON. >> LEAVING TERMINAL C, HOME TO JETBLUE AND DOMESTIC FLIGHTS, WE ENTER E. THIS IS WHERE WE ARE WALKING POST SECURITY FROM C INTO E. THIS NEW SPACE AT THE FAR END OF E IS THE BEGINNING OF A GRANDER SCHEME. >> THIS TERMINAL WAS BUILT IN 1974, WE HAVE 1.5 MILLION PASSENGERS AND 12 GATES. NOW WE HAVE OVER 6 MILLION PASSENGERS AND STILL 12 GATES. WE CAN HANDLE THE GROWTH BUT WE DON’T THINK WE’RE DONE. WE ARE ADDING MORE GATES OF THE NEXT FEW YEARS. >> THESE RENOVATED GATES ARE DESIGNED TO ACCOMMODATE THE WORLD’S LARGEST PASSENGER AIRLINER. EMIRATES DID A TEST LINE -- TEST RUN. >> 95,000 SQUARE FEET, 600 SEATS, THAT ACCOMMODATES THE GROWTH WE HAVE HAD ON THE INTERNATIONAL SIDE. WE GET POSITIVE REACTIONS FROM PASSENGERS ONCE I GET IN AND A SEE WHAT WE HAVE DONE. >> NOT EVERYONE GETS TO SEE THIS. THE NEW AIRLINE LOUNGES. EMIRATES INVITED US IN TO SEE ITS STATE OF THE ART, LUXURIOUS SURROUNDINGS WHICH INCLUDE GOURMET DINING. EMIRATES PARTNERS WITH JETBLUE AND THE DAILY FLIGHT TO DUBAI FILLS WITH PASSENGERS CONNECTING IN BOSTON. AMONG THE LOUNGE’S LUXURIES, DIRECT ACCESS TO THE PLANE. LOGAN’S GREATEST ASSET IS ITS PROXIMITY TO DOWNTOWN. COMING IN FOURTH IN A RANKING OF THE WORLD’S MOST CONVENIENT AIRPORTS. WHEN IT COMES TO CUSTOMER SATISFACTION, ABOUT AVERAGE ACCORDING TO JD POWER. THAT IS BETTER THAN IT SOUNDS, SAYS MICHAEL TAYLOR, AUTHOR OF THE SURVEY. >> THEY ARE ONE OF THE HIGHEST GAINERS IN OUR STUDY LAST YEAR. THEY WERE UP AT LEAST 41 POINTS. THAT IS A TESTAMENT TO THE KIND OF EFFORT IT TAKES TO MAKE A MULTI TERMINAL BUILDING IMPROVE. THE STRESS COMES ON THE AIRLINE SIDE BECAUSE YOU HAVE A DEADLINE. YOU THINK, I DO PARK MY CAR, CHECKED MY BAG, GO THROUGH SECURITY, THEN I CAN SIT DOWN. THE MOST COMMON HEADLINE EVERY MONTH IS, NEW RECORD FOR PASSENGER VOLUME AND THEY ARE THE VICTIM OF THEIR OWN SUCCESS. MORE PEOPLE MEANS MORE LINES, MORE TSA STATIONS. THERE IS SERIES OF PROBLEMS THAT COMES ALONG WITH THE SUCCESS THAT AIRLINES HAVE HAD. >> THE ABILITY TO MOVE THROUGH THE AIRPORT POST SECURITY IS A HUGE ADVANTAGE TO PASSENGERS TRYING TO MAKE A CONNECTING FLIGHT. >> WE HONOR HOW DIFFICULT IT IS TO HAVE TO LEAVE THE SECURE AREA, CLEAR TSA AGAIN BEFORE YOU CAN GET BACK. THAT IS A MAJOR INCONVENIENCE. LOGAN IS HOPING TO WRAP ALL OF ITS TERMINALS CONNECTED POST SECURITY. THE NEXT PHASE IS CONNECTING B TO C, WHICH SHOULD HAPPEN IN THE NEXT FEW YEARS. >> THIS WELL-KNOWN RESTAURATEUR DEBATED LOCATING AT LOGAN. AIRPORTS HAVE MEDIOCRE FOOD,

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It's a daily dance, mighty machines arriving and departing near and far; as far away as Tokyo, Beijing, Dubai, and Tel Aviv. Boston today is closer to the rest of the world than ever before.

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Updated: 8:00 PM EDT Jun 12, 2018

Show Resources:Logan International Airport 1 Harborside Dr, Boston, MA 02128 (800) 235-6426 Greater Boston and Convention and Visitors Bureau2 Copley Pl, Boston, MA 02116 (617) 536-4100 Logan's greatest asset is its proximity to downtown, coming in 4th in a ranking of the world’s most convenient airports. When it comes to customer satisfaction, “about average,” according to J.D. Power. Better than it sounds says Michael Taylor, author of the surveyJ.D. Power Satisfaction StudyEmirates Airline invited us in to see its new lounge with state of the art luxurious surroundings that include gourmet dining. Emirates partners with Jet Blue and the daily flight to Dubai fills with passengers connecting in Boston. Among the lounges’s luxuries…direct access to the plane. Emirates Airline Legal Sea Foods began serving passengers at Logan in 1994. Today it runs 6 restaurants, the newest in Terminal E. Legal Sea Foods Today Logan moves 105,000 people a day on 11-hundred flights. It is a virtual city with a workforce of 17,000, its own fire department and state police unit. Terminal C, the oldest, is home to Jet Blue, Logan’s largest carrier. Jet Blue Explosive detection canines have been a presence at Logan since 1975, but new is what is called a “vapor wake dog.” Vapor Wake Technology Logan Airport is designated as a “TSA innovation site.” Among new technologies being tested is a CT scanner developed here in Massachusetts. Integrated Defense & Security Solutions Patrick Smith boarded an airplane for the first time in 1974. Today he is a First Officer with a major airline, an author and popular blogger on all things air travel. Ask the Pilot

Logan's greatest asset is its proximity to downtown, coming in 4th in a ranking of the world’s most convenient airports. When it comes to customer satisfaction, “about average,” according to J.D. Power. Better than it sounds says Michael Taylor, author of the survey

Emirates Airline invited us in to see its new lounge with state of the art luxurious surroundings that include gourmet dining. Emirates partners with Jet Blue and the daily flight to Dubai fills with passengers connecting in Boston. Among the lounges’s luxuries…direct access to the plane.

Today Logan moves 105,000 people a day on 11-hundred flights. It is a virtual city with a workforce of 17,000, its own fire department and state police unit. Terminal C, the oldest, is home to Jet Blue, Logan’s largest carrier.