Replacement passes

Existing Freedom Pass holders who lose or damage their cards will be charged £10 for replacements.

Online

You can request a replacement pass online. If you already have an account you can log in, pay the £10 replacement fee and request a replacement in your account. If you do not have an account you can create one.

By telephone

Contact the Freedom Pass Helpline on 0300 330 1433, Monday to Saturday from 8am to 6pm.