Pros: The software is easy of use. I find it easy to navigate , do client and financial updates and run reports.

Vendor Response

by Member Solutions
on February 13, 2018

Michelle, it is great to hear from a satisfied client of nearly seven years. At Member Solutions, we take pride in developing and maintaining long-term partnerships with our clients. We¿re grateful for your trust and support. We look forward to continuing to provide you with the great experience you deserve for many years to come. ¿ The Member Solutions Team

Overall, MSI programming is good. I have tried using other services and I am still very happy.

Dec 11, 2017

Frank Camiscioli III

Academy Director

Silver Fox BJJ

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Pros: MSI is extremely user friendly with logical programming and top-notch customer service. The administrative reports are also easy to navigate and full of essential details. I particularly like the new collection service (first data credit) that has been integrated a few years back.

Cons: There is no independent frozen list in the report section, so it is extremely hard to accurately calculate monthly revenue totals.

Vendor Response

by Member Solutions
on December 12, 2017

Frank, it is great to hear from a satisfied client of nearly seven years. At Member Solutions, we take pride in developing and maintaining long-term partnerships with our clients. We are grateful for your trust and support. We look forward to continuing to provide top notch customer service for many years to come. ¿ The Member Solutions Team

Incredible Customer Support

Nov 28, 2017

Chris Crouch

Owner

Burbank Krav Maga

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: The billing website is a bit cumbersome and out of date, but the customer service is absolutely incredible. Each time I speak with a representative, they are quick to help out and very knowledgeable. Their Premium Package is great. I don't have to chase down students for payment or declined credit cards. MSI takes care of all of the billing for me, so I can just focus on my school and my students.

Cons: The user interface is a bit antiquated and doesn't work well on mobile devices. It would be nice to see a facelift.

Vendor Response

by Member Solutions
on November 29, 2017

Chris, thank you for sharing your feedback. We¿re grateful for the opportunity to provide you, and your business, with the Customer Support you deserve. We appreciate your thoughts on how we can enhance our billing website and will be sure to reach out if we have additional questions. Thank you for your partnership. -- The Member Solutions Team

Like a breath of spring air.

Nov 28, 2017

Jim Brewer

Senior Investigator

Pastoral Medical Association (PMAI)

Health, Wellness and Fitness, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The support from the MS team. Always helpful and willing to see the completion of the requested assistance.

Overall: Ease & Understanding

Vendor Response

by Member Solutions
on November 30, 2017

Jim, thank you for your kind words and recommendation. We are always happy to help our clients¿whenever or wherever they need us. We¿re grateful for the opportunity to serve you and your business. We look forward to our continued partnership.

Super easy to use, and when it's not, just call someone! Everyone is great help!

Nov 27, 2017

Jacki Kopen

Enrollment/Program Director

Action Karate Plymouth Meeting

Sports, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like the ease of access. Everything is super straight forward, logical and makes sense. I really like the layout and how everything is set up for data entry. I also like it allows the option for statement billing. It's really flexible with the options it allows the client to enter. Everything is easy to see and easy to find.

Cons: The only issue I've ever had was just where do I find this and I just call and talk to someone and they help me right away. If I were to improve anything, and this is just minor, but the font size is small on the navigation and me, and a few of our other instructors, all wear glasses and find it difficult to read at times.

Overall: I don't have to chase people who are problematic. If i have questions someone always answers. I never have to wait long to talk to someone. Everything that i implement in the software happens fast.

Vendor Response

by Member Solutions
on November 28, 2017

Jacki, thank you for your kind words, feedback and recommendation. We are always happy to help our clients--whenever or wherever they need us. We're grateful for the opportunity to serve you and your business. We look forward to our continued partnership.

downward spiral experience

Sep 15, 2017

Poul Nielsen

President

Nielsenfitness.com

11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

2/5

Overall

2
/
5

Ease of Use

2
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Comments: Stay away, not as advertised. It's going to be a money pit for your business

Pros: In 2011 this was a Canadian run business and everything worked. The attractive calendar system and staff payroll system works.

Cons: Over the past two years especially since September 2016 the reporting on the software has not been working. Importantly the physical reports which are important for any business owner to understand their actualized income as well as their deferred revenue. None of these reports work, and the support staff keeps apologizing but they do not have a timeline or solution to make it work. Plus items which clients are pre-purchased for disappear, or not remove from their inventory, which is a financial havoc in a poor customer service solution. My business has to give thousands of dollars and I am not exaggerating, in compensation to clients for sessions which have disappeared from the my Volo member Solutions. Stay away from the software's absolute garbage.

Wonderful, we haven't had any problems with the program or staff

Aug 25, 2017

Nick Patakos

Owner

Master Nick's Karate

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: Searching and checking in for families is very easy. The staff is always a pleasure to speak with, very knowledgeable and patient when it comes to explaining things and answering questions for training and every day needs.

Cons: We would love to have all of the information listed on one page instead of clicking into different categories. Financial reports should include ALL payments for the month, instead of not including future payments, and not including accounts that have gone from active to paid.

Vendor Response

by Member Solutions
on September 05, 2017

Hi, Nick. Thank you for taking the time to share your thoughts on our software and services. We're so glad to hear that we've helped simplify your day-to-day. We'd like to learn more about your thoughts on our financial reports. Please call 877.600.3811 to speak with our support team. Thank you for your business and partnership. -- The Member Solutions Team

Member Solutions is an excellent platform that's easy for our staff to learn and our members to use!

Jul 19, 2017

Alex Burns

Head Instructor

Brooklyn Brazilian Jiu-Jitsu

Health, Wellness and Fitness, 11-50 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I appreciate how easy it is to see the information I need access to the most. The search functions are intuitive and easy to learn, and entering new contracts is straightforward and easy to confirm.

Cons: I have not been able to get much functionality out of the majority of the more complex financial reports.

Vendor Response

by Member Solutions
on September 05, 2017

Alex, thank you for sharing your feedback. We're grateful for the opportunity to provide reliable, easy-to-use solutions for you and your business. If you have a question regarding financial reports, please contact our client services team at 888.277.4407. Thank you for your partnership. -- The Member Solutions Team

I could not run my business without Membership Manager from Member Solutions.

May 18, 2017

Jeffrey Grote

Owner

Clearwater Pool & Spa

Consumer Services, 1-10 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The software is easy to use. I am not very technical when it comes to computers and the software makes it easy for me to schedule and take one-time and recurring payments. The best part is that they call my delinquent customers for me! I have not made a delinquency call in 6 years as they do it for me. I am now thinking about getting a merchant account through Member Solutions as well to take one-time payments.

Overall: The software is easy to use. It does scheduling, emails, one-time payments, recurring payments and Member Solutions follows up with my delinquent account. I cannot say enough great things about this software and the company

Vendor Response

by Member Solutions
on October 05, 2017

Jeff, thank you for your kind words and recommendation. We're so glad to hear that our software has had a positive impact on your business. We recommend our preferred partner for merchant processing, Constellation Payments, to handle your one-time payments. Please contact us at 888.277.4409 with questions.

Cons: Everything is a con in this software. Don't make the same error I did buy this junk. Currently, I'm shopping to migrate everything to a new software program.There is nothing positive to say about this program. I've lost money, clients, valuable time, customer leads, income, the list goes on. Absolutely awful.

Overall: None. I would never recommend this program to anyone, it's terrible and I'm not sure why it is still on the market.

Vendor Response

by Member Solutions
on October 05, 2017

Catherine, thank you for sharing your feedback. We're committed to providing the best possible solution for your business and we value your input. We continuously invest in software enhancements that will improve the experience for you and all our clients. We encourage you to share additional feedback with us directly at 877.600.3811. ¿ The Member Solutions Team

buyer beware, not worth the money

Jan 26, 2017

Anthony S

Owner

krav defense

Sports

Used the software for: 1-2 years

Source: Capterra

1/5

Overall

1
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Pros: having access from the web

Cons: hard to navigate, very frustrating setting up clients/

Overall: this product is subpar and hard to navigate, the company will keep charging you even though your not using the product. Stay away from this company there are better products on the market.

Recommendations to other buyers: Don't buy it horrible product, company will keep charging even after you canceled their services.

Overall good system and great customer support.

Jan 24, 2017

Lacey Schofield

Pro Martial Arts Village on the Creeks

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

3
/
5

Value for Money

Comments: We used the system for about 6 months and switched to another system but ultimately switched back because of the customer support as well as the accountability of the system. MyVolo is more transparent about cost and send monthly statements which allows us to better track our income.

Disappointed customer in Toronto

Jan 06, 2017

Marcela Okumura

Manager

Fusion Health Studios

Health, Wellness and Fitness, 1-10 employees

Used the software for: 2+ years

Source: Capterra

2/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

2
/
5

Customer Support

1
/
5

Value for Money

Comments: I have been a volo customer for 4 years. I decided to sign up with volo because it was a Canadian company that offered great prices and amazing customer service. They just increased their prices without letting customer know. Last month they charged my credit card without my approval. When I called in they said sorry we increased our prices and now we charge in USD not CAN anymore! I want my money back and I am looking for a new affordable software for my small business.

Need an app

Jan 05, 2017

Kelly Thomas

Push indoor cycling

Source: Capterra

1/5

Overall

1
/
5

Ease of Use

1
/
5

Features & Functionality

4
/
5

Customer Support

Comments: It's is terrible to view classes, select classes and pay. Scrolling left to right and up and down to do anything is aggravating.

Used to use this program.

Dec 09, 2016

Dean Neuls

CEO

Twist Conditioning Vancouver

Health, Wellness and Fitness, 11-50 employees

Used the software for: 2+ years

Source: Capterra

3/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to use interface. Back end invoicing was easy to track and payments got to my account fast.

Cons: Slow to adapt to new innovations. Not a lot of features.

Overall: Wish our company was still using this as opposed to other software. The interface was simple and easy to use. Their biggest problem was they were always way behind the curve getting any new innovations up and running.

Recommendations to other buyers: They are starting to get with the times - I am strongly considering switching back to them after using the disaster of another software for the past 6 months.

6 years and still going strong

Oct 28, 2016

Steve Holliday

Cage Fitness

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Comments: Cage Fitness has been using Member Solutions full service billing for years now and we have been extremely happy. The online resources are a huge help and the staff is always top notch. We would recommend anyone in need of billing services to check Member Solutions out!

Vendor Response

by Member Solutions
on October 05, 2017

Steve, thank you for your kind words and recommendation. We¿re grateful for the opportunity to serve you and your business. We look forward to many more years of partnership!

I'm using all of their services to help grow my business

Sep 16, 2016

Derrek Hofrichter

Owner, Chief Instructor

East Valley Krav Maga

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: I¿m Derrek Hofrichter. I¿m the owner of East Valley Krav Maga. I opened my school up in 2011. I spent the first year or so handling billing internally. I thought I was saving money. It turns out I was wasting a lot of time and not actually saving money.

And so I found Member Solutions, and I¿ve been a client of theirs since then. They¿ve helped me out in so many different ways. I really appreciate their professionalism and their customer service, and I trust them to have the interaction with my members and to take care of them.

Since using them for a while for the billing, I¿ve now started to use myVolo front-desk software. That¿s been a huge relief to have the front-desk software tied into the billing as well. It saves us so much hassle. And the duplication that we were doing before has now all been eliminated. It¿s so much more efficient.

And most recently I¿ve started using the Event Manager software as well. I like how simple it is, and it¿s enabled me to actually run more seminars just because it¿s easy to use, and it takes care of a lot of the work that I was trying to piece together with other systems before.

Thank you Member Solutions. I¿m very happy to be a client and appreciate you helping me grow my business.

Great company...great improvements

Aug 25, 2016

Jeff Grote

Owner

Clearwater Pool and Spa

1-10 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love that I can customize the software to work for my business. It is easy for me to do recurring payments. I use the full service billing functionality so I don't have to follow up with customer delinquencies. The staff at Member Solutions makes those calls for me so I can focus on my business.

Overall: I have been a client for a long time and though the software has had its challenges, it has come a long way. I have never done business with an organization that cared so much about my needs as a business owner and those of my clients. Their staff worked hard over the past 3 years to really improve the software and it is so much easier to use now. I couldn't run my business without Member Solutions.

Recommendations to other buyers: This software was built for martial arts, gyms, Pilates, and membership based businesses. I made it work for my pool business to schedule out my weekly service clients and repairs. It has helped me kee everything in order and charge clients as needed.

WORST COMPANY EVER!

Aug 11, 2016

Mishel Eder

Accounts Manager

Systems Training Center

11-50 employees

Used the software for: 6-12 months

Source: Capterra

1/5

Overall

1
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Pros: None, stay away from this company.

Cons: -Terrible communication and customer-service. Tyler is on top of that list. He is rude and condescending and never tried to actually help. He would give us the run-around and sometimes outright refuse to help.
-They charge your customers late fees on paying their bill but THEY KEEP THE MONEY FOR YOUR SERVICE.
-They will not waive late fees unless manually told for each person.
-When we would ask them to refund ridiculous late fees that WE DON'T CHARGE AND THEY KEEP, they would tell us they can refund the late fee but then WE WOULD BE CHARGED that fee.
-Faulty software which made no logical sense and looks like it's from about 1998.
-They don't contact people who are late on paying with their "full service billing." We have lost roughly $30,000 of uncollected dues because they just didn't contact people.
-They wouldn't properly freeze or cancel accounts.
-They would consistently double charge members.
-They would consistently NOT CHARGE MEMBERS. Months of payments would just be skipped for no apparent reason.

Overall: The experience with Member Solutions has been a colossal waste of time, money (we lost about $30,000 because of them), and energy. The customer service is horrendous. There is a disconnect between their two companies and whenever there was an issue each would blame the other. I could give countless examples of their incompetence. (PLEASE SEE CONS SECTION).

Recommendations to other buyers: We left this company at the end of January 2016 yet we are STILL GETTING MONTHLY CHARGES FROM THEM. When we try to call them to dispute the credit card surcharges they say give us the run around and avoid any accountability as they always do.

Great operating system!!!

Jun 08, 2016

Alesia DeSisto

General Manager

Dawn Barnes Karate Kids

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: We always appreciate the great support team, new consistent upgrades and the friendly team who listen to our needs and requests. This system has helped Karate Kids run a much improved business.

Vendor Response

by Member Solutions
on June 09, 2016

Thank you for the wonderful review. We do invest heavily in our team to try and provide the best service and support to our clients. We very much appreciate the recognition for that. Get ready for some awesome new features coming your way in our next release and thank you for sharing your experience with myVolo Martial Arts Software! - Joe Galea - Senior Vice President Client Relations

Easy to use and backed by excellent customer service!

Jun 06, 2016

Larry Caldera

Director of Business Operations and IT

Kovar's, Inc

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Since first coming on board with MSI back in early 2013, our billing processes have changed dramatically for the better! From the ease of use with the web interface to, to the reporting and with the contact to the customer service team everything has been fantastic! It is very easy to make the necessary adjustments to payments as they are in process and that helps keep your clients happy and loyal. Switching vendors is always thought to be a daunting feat, but the on-boarding team when switching from our former vendor took care of us with extreme care and worked very well with us as things unfolded. I would recommend the MSI team highly for billing services!

Vendor Response

by Member Solutions
on June 09, 2016

Larry, Thank you for taking the time to share your thoughts about our service. We view each client¿s needs as unique and train our staff to think accordingly. We truly appreciate your comments and your business. Margo Stauffer - Director of Customer Service

Since we have been with MSI and we find the software to be very user friendly and proffesional.

May 25, 2016

Greg Tearney

Owner

Tearney's Martial Arts, Inc.

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: I have been in business since 1969, so I'm not a technical person, however my younger staff is. In my experience I am very happy with the MSI software and that is confirmed by my younger more technical literate staff. We have had a great experience with this software and would recommend it highly.

Vendor Response

by Member Solutions
on June 01, 2016

Thank you Mr. Tearney. That's a flattering compliment from a legend in the Martial Arts business. We are glad to play a role in contributing to your continued success! - Joe Galea - Senior Vice President Client Relations

28 years in this industry and MSI is the best service I have ever used

Apr 25, 2016

David Ross

NY Best Kickboxing / NY San Da

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: I began teaching martial arts in 1988. Over the years I have used literally every single "ABC" organization for billing in this industry, and several outside the martial arts industry. Every single one left me with a bad taste in my mouth, but I assumed that there was no real option.

In 2009 I was reorganized my business. On the advice of a brilliant mind in this industry, Michael Parrella, I gave MSI a call. Honestly, I would not have done it if it wasn't for who was recommending them. To say I was shocked would be an understatement. I have used them ever since that day.

To put this in perspective, as my business grew I began sighing between 60 and 75 contracts per month. I was a small, low tech school learning how to suddenly handle "success". MSI has always been there for me. And the service has been incredibly reliable. An easy to use web site and excellent support staff. Not just efficient but friendly.

And finally, when I had a medical emergency in my family, MSI was there for me. I don't think , wait let me say I KNOW, no company would have been there for me that way.

I can not adequately convey how happy I have been and strongly recommend MSI to anyone in our industry

Vendor Response

by Member Solutions
on April 28, 2016

Thank you, David. We appreciate your kind words and recommendation. We are always happy to help our clients whenever or wherever they need us. We look forward to our continued partnership and we are grateful for the opportunity to serve you and your business. - Margo Stauffer, Director of Customer Service

CS Nightmare

Apr 19, 2016

Dmitry Gerasimov

Manager

Systems Training Center

Source: Capterra

1/5

Overall

2
/
5

Ease of Use

1
/
5

Customer Support

Comments: Working with MS was a customer service nightmare. When our business signed up to use their service, we were promised a comprehensive point-of-sale and lead management software solution (MyVolo) and full billing and account servicing (Member Solutions). What was not disclosed to us was that the software company (MyVolo) had only recently been purchased by the billing company (Member Solutions) and the two were practically acting as separate entities. This turned into a customer service nightmare as there were two completely CS departments that did not communicate with each other. On top of the immense amount of CS issues, the software was only partially functional with the billing side and thus many members of our business ended up with double charges, over charges, etc. Furthermore, Member Solutions did an incredibly poor job of collecting payments from our members and ended causing a massive deficit in our monthly income (we later hired a part-time account manager who worked independently to collect over $10K in overdue payments in a matter of weeks.) On top of all this, their Customer Service reps were incredibly rude and unhelpful. Steer clear if you value your customers and your sanity.

Needed new software after business transition. myVolo is very easy to use after initial set up.

Apr 19, 2016

Danielle Everett

Membership Supervisor

Rhea County Community Center

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Comments: Easy to use and learn and the training staff (Alejandro) is always available when we have additional questions or problems. We are somewhat limited in what we are able to research for reports for our facility and data entry is somewhat tedious. Overall pleased.

Vendor Response

by Member Solutions
on May 03, 2016

Hello Danielle, Thank you for your feedback. We are happy to hear that your set up went well and that you are finding the software easy to use. We take great pride in providing free and extensive training to our clients, and I will pass along your compliment to Alejandro. If you need help with setting up reports, please contact support at 877-600-3811 or support@membersolutions.com. Sincerely, Justin Bodamer - Manager, Implementation and Support

WORST SYSTEM EVER!!

Apr 07, 2016

Sheridan Lopez

Assistant Manager

Systems Training Center

Source: Capterra

1/5

Overall

1
/
5

Ease of Use

1
/
5

Customer Support

Comments: This has got to be the WORST billing system our company has ever used. We switched to Member Solutions with high hopes but it turned out to be a huuuuge let down.

For one, their customer service sucks! We were promised one point of contact. Instead, they had us going from person to person before we could actually ask a question only to give us the runaround. We had a lot of unanswered emails and when they did reply, they took forever to get back to us.

As a billing service, also give it one-star. We had A LOT of people not billed on time, people getting overcharged, and even people who weren't getting charged so we had to settle payment issues with our members ourselves. We had a lot of unhappy members as a result.

Also, there's practically two services: Member Solutions and My Volo. They do not operate together so we had to constantly go back and forth. As a result, there were a lot of inconsistencies in billing, reports, payments etc. They're basically two different companies, each with the same horrible service.

Finally, we decided we would no longer do business with Members Solutions/My Volo and switched to a different company. It's so much easier has good customer service. However, even though we are through with Member Solutions/My Volo, they keep billing us! So they're still giving us trouble even after we got rid of them.

My advice, don't bother with Member Solutions/My Volo.

I'm very disappointed.

Feb 23, 2016

Mike Stehle

Owner

The Training Room

Source: Capterra

1/5

Overall

1
/
5

Ease of Use

2
/
5

Customer Support

Comments: We have been using myvolo for about 6 or 7 years and it had served its purpose up until about a month ago when they changed everything around. Now, nothing is working the way it should be and they have made the program more difficult to use then before. It's unfortunate that it has turned into a complete disaster and we will be seeking out other services for all 3 facilities.

Sadly, this program is now a total mess

Feb 20, 2016

Craig Simms

Transfigure - Personal Fitness Training

Source: Capterra

2/5

Overall

1
/
5

Ease of Use

2
/
5

Customer Support

Comments: This review is based on the current version of myVolo. Even with all it's mobile issues, myVolo was adequate for my business. I would have given it 4 stars. But now, since the January upgrades, nothing works properly anymore. I now have another part-time job sorting out all the errors that have resulted in my accounting. It's been over 5 weeks since I first reported the problem and there are no signs of things improving. I guess it's time to move on and find a system that actually works.

MyVolo has always been a bit clunky, but it worked for our needs- now it simply doesn't work for us

Jan 29, 2016

Kathy Lane

Owner/Membership Supervisor

Princeton Pong

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

3
/
5

Customer Support

Comments: After 16 months of use and system faults that we dealt with, MyVolo has rolled out a few new "upgrades" that simply do not work yet. I am constantly getting "page not found errors", printing problems, accounting errors (not on my part), faulty invoices made. I can't run my business. They tried to "put me back" the way it was and now I can't print membership contracts and I get even more errors. Before the upgrade this month, we used the system in a primitive way, but we were happy. The live support feature was/is nice; the price is competitive, the card key features are helpful to our business. I just want myvolo back.

Mobile layout is terrible

Jan 05, 2016

Kelly Thomas

Client

Source: Capterra

1/5

Overall

1
/
5

Ease of Use

3
/
5

Customer Support

Comments: It's extremely difficult to set up appointments using their layout on a mobile device. Would be nice if Volvo came out with an app.

Vendor Response

by Member Solutions
on May 03, 2016

Kelly, thanks for your feedback. Good news, we are working on several User Interface (UI) enhancements in 2016 to improve your user experience. In the meantime you can reach out to our training and support team with any issues or concerns. We would love to get additional feedback about myVolo. You can contact us at 877-600-3811 or support@membersolutions.com.
Sincerely, Justin Bodamer - Manager, Implementation and Support

Great Martial Arts Member System!

Aug 19, 2015

Ken Marchtaler

Owner

Warrior Martial Arts

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Comments: I have been a Member Solutions client since 2003. And as my business has evolved, I was happy to hear that MS was striving to meet my new requirements as well. I have always struggled with 2 or 3 different systems to manage my members. But when I started using MyVolo in February 2015, my administrative nightmares were over. I now had one place I could go to manage my in-house credit card billings, Member Solutions billings, and storefront items. And it all works seamlessly with MS Constellation Payment Systems. Of yes, and thank to Constellation Payments I now save hundreds of dollars on Merchant Processing every month.

One of the key things I like is that the development team is also willing to listen to ideas that could streamline and/or make the system for effective in the future. I highly recommend using MyVolo!

Vendor Response

by Member Solutions
on August 19, 2015

Thanks Ken for such a positive review of myVolo. It's great to hear that your school now has an integrated solution for member management, billing, POS, and payment processing. Constellation Payments has been a great addition to our portfolio of products and I am happy we are saving you money every month. Please keep the development ideas coming, as we want to continually improve myVolo. Thanks for your business and your continued support of Member Solutions. - Joe Galea - Senior Vice President Client Relations.

A very good company

Aug 11, 2015

Brett Lechtenberg

ilovekickboxingsandy.com

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: I have used Member Solutions for my business for over 15 years. The company has consistently delivered great results and great customer service for us and our clients. I can easily recommend Member Solutions to anyone who is looking to have a high quality billing service to work with their clients.

Vendor Response

by Member Solutions
on August 13, 2015

Hello Brett, Thank you so much for your business over the last 15 years and the recommendation for other schools to use our services. I am looking forward to 15 more years! - Joe Galea - Senior Vice President Client Relations.

It has alot of potential and great options. It just takes getting used to.

Aug 11, 2015

O'Brien Brickey

Program Director/ Head instructor

Premier Martial Arts Watertown

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: There are so many pros to this program. I think the messaging and communication with the members is awesome.
The one con I can think of is the 5 page contract. Going from 2 to 5 pages makes for an added ink and paper expense.
I would like to add that the training staff was great very helpful.

Vendor Response

by Member Solutions
on August 13, 2015

O'Brien, I am glad to hear you are exploring the software and finding so many useful features. Feel free to contact us if you need any help with additional training on the software. We value your business. - Joe Galea - Senior Vice President Client Relations.

I thought I'd save a couple of $$ ... But what a pain in the A$$!

Aug 06, 2015

Jeff N

Owner

Harbor Martial Arts

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: I began to transition away from Member Solutions to use a popular software application that contained a self-billing feature. I admit, with a school my size, the cost savings sounded attractive and with my delinquency fairly low, I thought I was making a smart business decision. This was a HUGE mistake.

It didn¿t take long for me to realize that not only was our focus shifting away from what made us successful but the vibe at our school was changing too, mostly with staff ¿ Now having to become bill collectors. It¿s very difficult to quantify the cost these changes has had on our business but I know that Member Solutions is the best value for our dollars spent.

Vendor Response

by Member Solutions
on August 06, 2015

Hi Jeff, Thank you for sharing your support and positive experience with Member Solutions. We take pride in helping Martial Arts School Owners focus on teaching great classes and having good relationships with their students. - Joe Galea - Senior Vice President Client Relations.

Great Software, Love the Integration with Member Solutions Full-Service Billing

Jun 11, 2015

Ken Marchtaler

Owner

Warrior Martial Arts

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: I¿ve been a client of Member Solutions for well over a decade. I trust them and consider them to be my business partner. So when they launched a software that integrates with their full-service billing (which I rely on to help run my business), I quickly jumped on board.

They¿ve done a phenomenal job marrying their full-service billing solution and my studio¿s own processing into one software. It¿s seamless and makes contract entry so simple. I don¿t have to look at two systems. Just one ¿ myVolo.

There¿s lots more to the software that I use every day to keep my business running smoothly. I have a merchant account through Member Solutions partner, Constellation Payments, to accept credit cards at the point of sale and through the online store that¿s part of the software. I also use the widgets the software provides for creating online class schedules and lead capture forms to embed on my website. The widgets are really easy to use.

One of my most favorite features, which makes attendance tracking so simple for us, is the ability to check students in on a tablet. Our assistant takes the tablet and does check-in for the entire class.

I highly recommend myVolo software to every Martial Arts school owner out there!

Vendor Response

by Member Solutions
on May 02, 2016

Ken, thanks so much for the glowing review! Great to hear the billing integration has streamlined contract entry and management for you. Also thrilled to hear you are benefitting from the other management tools in myVolo. Thanks again for your review and your continued support of Member Solutions. - Joe Galea, Member Solutions

Member Solutions will free you up to do what you love to do - teaching martial arts.

Jun 03, 2015

Gary Berger

Owner

Baltimore Martial Arts Academy

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Member Solutions has serviced my business, The Baltimore Martial Arts Academy, since its inception in 1996. Over the years, I have been approached by other billing companies such as EFT, Martial Soft, Mind Body, Kicksight. and others. All of these other companies claimed they could save me money and offer better service for my business. This could not be further from the truth and was obvious to me even after a few minutes on the phone with them.
If you are just starting your business, I can promise you that you will have delinquent customers from time to time. If you are already in business, you would agree with me that a 10% delinquency rate is typical. Dealing with delinquencies is not fun and not something you want to spend your time doing. Let the professionals at Member Solutions handle this for you and pay the extra money ¿ it¿s worth every cent.
I once received a phone call directly from Joe Galea, an executive officer of Member Solutions and at the time an owner. He called to simply touch base and ask me what I thought about the service that I had been receiving from Member Solutions. We talked for almost 45 minutes and afterwards I felt like I made a friend. Once even Joe¿s mom called me for the same reason! This warmed my heart and made me feel truly valued not only as a customer but as a person, you can¿t put a price on that. My wife and I also met Joe in person at a Member Solutions event in Philadelphia. I can tell you that he is a genuine and a sincere person and he really does care about his clients.
Annette Benning, one of the client specialists at Member Solutions, is my constant life-saver. She calls me at least once every month just to ask me if there is anything that I need to discuss concerning my account. Whenever I have a question or an issue I call Annette directly and she is always available. In fact, Annette usually preemptively calls me before I even know I have an issue! You can ask my wife, Annette has saved my butt many times. She is awesome!
If you¿re considering handling billing on your own ¿ don¿t. If you considering another billing service ¿ don't. Member Solutions will free you up to do what you want to do and what you love to do, teaching and sharing martial arts with your students.

Vendor Response

by Member Solutions
on May 03, 2016

Gary, it is great to hear from a satisfied client of 19 years. At Member Solutions, we take pride in developing and maintaining Long Term Relationships with our clients. Thank you for such an in depth review of Member Solutions, and know that we appreciate your business. I look forward to many more years of success. - Joe Galea - Senior Vice President Client Relations

Great Customer Service, Good Software

Apr 01, 2015

Corine Latreille

Director

Fitnastika Fitness

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Comments: The customer service from training to getting our account set up has been great! Jeffrey Dimascio trained me on the software and he was more than helpful, extremely knowledgeable and seemed to thoroughly enjoy his job. Thanks JD!
The Volo software is good. They are constantly updating and trying to improve to make it fit every customer's needs. There are a couple of things I'd like to see added and streamlined in the software but overall I think its the best and most comprehensive of its kind for the type of business that we run. Thanks for your support Volo!

Vendor Response

by Member Solutions
on April 02, 2015

Corine, Thank you so much for taking the time to provide us with your feedback. We are proud to have JD as a member of our Training and Implementation Team. Thank you for choosing myVolo and for being our customer. We look forward to hearing your specific ideas on how we can improve our software to help you manage your business. Best regards, Jeff Harris - Manager - Product Strategy & Planning

MyVolo for Motion Fitness Center

Feb 09, 2015

Lori Marioni

Owner

Motion Fitness Center

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: MyVolo has made opening a gym a very simple operation. I was worried about the software, as I have worked in the medical field and in a law office, and as a result, I experienced 5 different software programs, some easy, some very difficult. MyVolo has been extremely easy to learn. I received an online tutor at first who basically helped me set up my memberships and contracts. Then when we opened our business, my questions were directed to their live chat operators who were also very knowledgeable and very understanding, as well as patient. When I had a problem or question, I could get it answered immediately. This is very important to me. I did not have to go home at night and worry about my issue, it was solved immediately. I have always been able to reach a live person when I have needed them as well. I would recommend myVolo to anyone in the fitness industry. It is easy to use as well as very thorough. I cannot think of anything they have missed in their design. I feel their monthly fee's are reasonable as well. They deserve the five star rating that I have given them! Bravo!

Professional and reliable

Aug 01, 2014

Derek So

Owner

So's Taekwondo, LLC

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Member Solutions provide a professional and dependable service. The representatives are very respectful, and ever so rarely provide inconsistent service.

Puckmasters Detroit

Jul 31, 2014

Jp Ferrari

Owner

Puckmasters Detroit

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Using this software for over 4 years and have nothing but great things to say about it. The customer service is the best part for me. I call in once or twice a week to update accounts and all the service reps are great to deal with.

Would def. recommend to other business owners....

Great Customer Service and Client Relations

Jul 31, 2014

Robert Leclerc

Owner

Leclerc's Martial Arts

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: I have been with Member solutions for 18 years they have given me peace of mind in regards to my tution collection and tracking of my student base. They have always been professional and helpful to all my clients and staff.

Happy Long Term Member of Member Solutions

Jul 22, 2014

Darryl Brazee

Owner

Shinobi Martial Arts INC

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: I've been using Member Solutions for 14 years and they have consistently been fantastic.

The Best Management Company Going

Jul 11, 2014

Jamie McGuire

Owner/Chief Instructor

Wah Lum Kung-fu Academy and A Better You Kettlebell Gym

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: I have been with Member Solution since they started. It is by far the best Management Company going. Customer service excellent, Website Excellent, All around #1 Company and Personnel. I would and have recommended this company to many people, who are very pleased I did.

FIXED MY PROBLEM!

Jun 06, 2014

Zachary Headley

Head Instructor/ Program Director

GateWay Kicks/ GateWay City Church

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Mr Sherrick was exceptionally awesome in the way he handled me as a client. I was trying to leave Member Solutions for reasons regarding a mistake made by your team. Regarding a contract that was canceled and lots of money lost. I spoke with a few representatives from Member Solutions and none of them told me what I needed to hear as a customer. I was upset and wanted to cancel. Infact I had already made up my mind to leave. I am the kind of man, that when I make up my mind I proceed with my decision, although in this case I was persuaded to stay as a client thanks to Mr Sherrick. He upheld promises that were given to me over the course of time in being a client, he also fixed my problem with no argument or disagreement. His calm, cool collective attitude, brought my stress level down and made me happy to be a client . Needless to say he fixed a problem that in any business situation would be practically impossible to fix. He was smart, guided me to a great outcome, made me feel comfortable and treated me with respect. This man deserves to be in the position he is at and furthermore a model for what a representative of Member Solutions should be. I am very pleased with the customer service provided to me and YES I am still a member of your billing company thanks to him. For more details on how he dealt with me, I urge you to follow up with him, so other associate workers can see the strategies he used and learn from him. SO THANK YOU MR SHERRICK!

myVolo has been a great addition to my studio

Aug 01, 2013

Steve Giroux

Owner

Giroux Bros. Martial Arts

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: I've been using myVolo software for just over a year now and it has helped me in so many ways. I'm only at my studio one day a week and I use the software to manage my business from a distance. I can see what happens on any given day simply by logging in to my site. It easily helps me track student attendance, payroll, and billing. Additionally, it has added thousands of dollars to my overall operation with systematized and automated lead follow up with prospects captured through my website or from attending an event at my studio. I highly recommend anyone in the fitness or martial arts industry to check out this software. As someone who knows firsthand what wearing all of the hats means, I can honestly tell you this software will make your life easier and you business better.

Farley's Taekwondo Center Visalia, CA

Jun 19, 2013

ANDREW FARLEY

Owner/Instructor

FARLEY'S TAEKWONDO CENTER

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Pros: Member Solutions professional and friendly team is what lead to my decision of signing up. I did my research first. I reached out to others but what stood out the most was how fast Member Solutions responded to me. Not by email or by a packet in the mail but by a phone call where I was able to talk with someone and have all my questions answered for me right away.

Deborah Glassman, the account executor who got me started, made sure that my schools needs and my needs as an owner was understood and how being a member of Member Solutions was going to benefit my business the most. To this day she still contacts me frequently to make sure everything is going great.

Kristen Bell, software trainer, wonderful person to talk to and train with. Kristen made learning the software very easy without any confusion or complications. If and when I do have a question she answers right away without delay and is always fun to talk to.

Cons: My only complaint, which is not with Member Solutions but for me, is why I didn't sign up when I first opened.

Overall: The software for my business works out great. I'm happy, my students are happy so what more could I ask for? The team that comes a long with it is exceptional at what they do.

If you still haven't made up your mind yet and need more convincing then give me a call. Farley's Tae Kwon Do Center 559-627-4339

Members Solutions

May 15, 2013

Robert Dallas

Owner

Tiger Rock Martial Arts of Frisco

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Pros: Member Solutions has been a great full service billing solution for my company. They handle all of my billing and following with any issues which allows me to focus on the daily operation of my business better as well as teaching lessons.

Cons: I have never had any problems with Member Solutions.

Overall: I would absolutely recommend Member Solutions for any of your full service billing needs.

member management software

May 14, 2013

Brett Lechtenberg

President

Total Success Technologies Inc.

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Pros: Easy to use and follow along with. Also they have great training to use the program with great follow up service.

Cons: Not really a con but you should have a fast internet connection so you can easily use this web based software.

Overall: I would highly recommend this software to anyone who wants to automate their billing and customer service.

Best business decision I have ever made

May 14, 2013

Jeff Grote

Owner

Clearwater Pool & Spa

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Pros: From day one, I started my customers billing with Member Solutions. I have never had to follow up with delinquent payments, past due customers, and I get paid on time every time, each month. It saves me a lot of time not having to worry about money coming in and being able to focus on my business instead of chasing down payments. Best of all, Member Solutions has the best customer service. I feel like they are part of my business and couldn't do it without them.

Cons: I have not found any cons with this.

Overall: I would HIGHLY recommend using Member Solutions for any business that accepts automated payments. They really are worth the cost, no matter what size your business is.

Quarterly Review - Feb 2013

Feb 05, 2013

Thomas Malvich

Owner

FitnessBOOM LLC

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

5
/
5

Customer Support

Pros: Customer support (on-line chat but more specifically via telephone) has been outstanding.
The software system is certainly fully functional for maintaining staff schedules and processing account payments.

Cons: The software seems designed more for the large, big box fitness clubs, which could make it difficult for small boutique type clubs where staff requirements are more personalized and facilities are more constrained. For someone like me that was not familiar with fitness club software, I found the business software concept difficult to grasp. Initial training was limited to several 30-min webinars where the client spent more time watching the instructor operate the software instead of gaining hands-on experience. There was a level of frustration on the part of the instructor because I had difficulty understand the overall concept of terms and processes. Introductory training was rudimentary at best and did not help much in terms of learning how the total system was designed to be used. Jeff D in customer support has taught me more in during telephone support calls and guided me through the system to correct a number of problems I had. Can't say enough about his terrific help!

Overall: I'm still having difficulty navigating through the software at times trying to resolve problems that I most likely created learning the system. I'm happy with the system, but still learning my way in the process.

Great software for clients and staff

Feb 01, 2013

Kathryn McGregor

Manager

Momentum Fitness

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Pros: Extremely easy to maneuver around the site.

Members can make their appointments from the comfort of their own homes.

As a business, we can contact clients directly from the "contact log" and know that the notes are safe in their profile.

Many options to chose from

Cons: There really aren't any off the top of my head. I highly recommend Volo.

Overall: It's an amazing program and I highly recommend this for anyone who has a business in the fitness industry.

Fitness Business Software that is easy to use, and saves you time and money!

Nov 13, 2012

Charlene Carroll

Owner, Personal Trainer, Presenter

Dexterity Fitness

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Pros: Professional Service: My new clients get an introductory email from Volo welcoming them and confirming their first appointment - making a great first impression. Solid Business Practices: Volo shows my current clients a record of how many sessions they have completed, their invoices, and their upcoming schedule. Save Time: I can quickly scan my sales, member information, and schedule, which means I have more time to train! Why Volo? I researched 3 different companies offering similar models, and Volo has the best service at the best price. Their friendly support was incredible and made set-up so easy with their live support.

Cons: Easy to use, great price, amazing customer support who answer your questions via chat or phone and view your screen with you to demonstrate.There is nothing I would change about Volo - it's incredible!

Overall: I am the owner of Dexterity Fitness, and my company¿s motto is to ¿train smarter, then harder.¿ Thanks to Volo, I now ¿work smarter so I can train harder!¿ As trainers we enjoy working with people, not paper. And Volo gives us more time to do just that. Sometimes in business you have to spend money to make money, and this was definitely money well spent.

Practicality of Volo

Oct 05, 2012

Chrystal Gratton

Admin

INFOFIT Educators

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Pros: -Generally intuitive to use
-very effective business management tool
-allows effective tracking of sessions and billing
-customizable to your business

Cons: -can't send attachments with emails
-can't select individuals from a class list and email them, need to search them all individually from members menu which is a lot less convenient
-isn't directly exportable in .xls format so extra steps required
-cannot delete contacts completely, they can only be deactivated which means items are sometimes sold to a duplicate but deactivated account
-cannot completely delete a credit card number so data gets cluttered and confusing
-does not display email address on printed invoice

Overall: It is really practical for any business that is based in the fitness industry or runs scheduled classes. Not only does it track schedules, income and general bookkeeping, it can be used to categorize and contact your clients automatically with reminders or sales interests. This system saves a lot of time so that you have additional time to allocate to other things.

Volo review

Oct 03, 2012

Cathie Glennon

Supervisor / Head Trainer / Volo administrator

INFOFIT

Source: Capterra

3/5

Overall

4
/
5

Ease of Use

4
/
5

Customer Support

Pros: - easy to program
- easy to add new clients with new functions
- great for invoicing and billing
- great for keeping track of client packages to avoid revenue losses

Cons: - can be tedious to create several different packages for similar things as it only removes stuff that is already programmed in. Would be nice to have the ability to add things on when necessary or remove things so we don't have to create a whole new item in packages section .
- need to develop an easier way to book time off . I have found it too easy for my staff to accidentally remove a whole series which means I have lost appointment information. It should also stay on the date you were booking off rather than reverting to today's date.

Overall: Great program, has saved a lot of money for us already. I like the fact that I can book when out on the road doing appointments for clients.In general it was a very easy program to learn and understand.

Made me Money in the first month!

Sep 18, 2012

Della Vorshuk

GM

INFOFIT

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Pros: The Volo system tracks my clients sessions and shows me when they are out of sessions and need to purchase more - not only does this take the headache out of tracking clients sessions, it shows a detail report(which is VERY easy to print) of what sessions the client has taken - this one feature has paid for my entire year of Volo in the first few weeks on having the system - and is continuing to save me a great deal of money!!