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IBM is in the early phases of changing the IBM Support Portal. Right now you can get a sneak peek at the new site and provide your feedback on the improvements. We will be refreshing the site frequently based on feedback we receive from you. If needed, you can still access the current IBM Support Portal . We hope you’ll find that the new site is more streamlined, simple, and intuitive. Features on the new IBM Support Portal now include: Smart Search Use a single search box to do all of... [More]

IBM Support Portal ( support.ibm.com ) release 9.1 is live as of August 20, 2014. This release introduces IBM Call Home Web, an important new feature for IBM hardware customers. It also includes some design tweaks, relocates two existing features, and adds support for Power8 models in the mobile System Information module. There is also one known issue for users of Internet Explorer versions 10 and above. IBM Call Home Web (beta) IBM Call Home Web is a new feature that allows IBM hardware customers to see automated “call home”... [More]

Download fixes and updates The new IBM Electronic Support site is ready to help you with all your IBM Support questions! Today's blog is part 4 of a series covering the IBM Electronic Support information site @ ibm.com/electronicsupport . You can also find this important site by searching for "ibm electronic support" in any of your favorite search engines. Click on the image below to see a full-size screen capture of the... [More]

Find the information you need quickly and easily The new IBM Electronic Support site is ready to help you with all your IBM Support questions! Today's blog is part 3 of a series covering the IBM Electronic Support information site @ ibm.com/electronicsupport . You can also find this important site by searching for "ibm electronic support" in any of your favorite search engines. Click on the image below to see a full-size screen capture of the... [More]

Tip of the Week: Find the information you need quickly and easily with IBM technical support library and knowledge bases IBM technical support library and knowledge bases The IBM technical support library and knowledge bases provide content for all IBM products, including documentation, technotes, flashes, and other relevant information. Features Find technical information in Information Centers and product documentation Access the official product documentation for... [More]

Today's Video: Quick Tip: Fix Central Mobile This short, 3 minute video introduces the Fix Central mobile function, accessible from the landing page of the IBM Fix Central site .
Details The use of mobile computing devices is increasing rapidly. Today you can access IBM's electronic support websites with iPads, iPhones, iPods, Android devices, tablets, and other handheld devices. Whichever device you use to access IBM Fix Central , you will find the Go to Fix Central mobile option on the left side of the window. Because of the... [More]

Today's Video: Social Media Aggregator in Support Portal This short, 2+ minute video shows you how to see the latest social media content about your IBM products in the IBM Support Portal .
Details This quick tip video shows you how to see the latest social media content about your IBM products in the IBM Support Portal . It is easy to see the latest posts from Twitter, product forums, user groups, blogs, and wikis. You can access your social media content without ever leaving the IBM Support Portal. Simply go to the Communities... [More]

Today's Video: Quick tip: Introducing the Shortcuts module This short, 2+ minute quick tip video introduces the Shortcuts module, now found on the Support home page of the IBM Support Portal .
Details To help you find the information you need to complete your task more quickly, IBM added a new module to the IBM Support Portal Support home page. For each product in your active product list, the Shortcuts module shows a standard set of links that correspond to the most frequently used support content. View the... [More]

Tip of the Day: Choose your page menu The IBM Support Portal is a unified, customizable view of all technical support tools and information for all IBM systems, software, and services. It brings all the support resources available for IBM hardware and software offerings together in one place. Because of the depth and breadth of content available on the IBM Support Portal, searches and navigation may present too much information to you and seem overwhelming. This is where the "Choose your page" menu in the lower left of all IBM... [More]

Find IBM Electronic Support at System x and Storage Technical University in Orlando with Maps! July 18 - 22, 2011 Orlando, FL | Official Technical University Link We realize that finding sessions & activities during System x and Storage Technical University in Orlando this week will be challenging - we expect a record number of attendees plus the Hilton Orlando has many vast levels and sections. To help you find us, we've built the following maps for the sessions & events that IBM Electronic Support is... [More]