Managed Services

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Managed Services By Nowcomm:

In today’s drive to achieve organisation benefits through digital transformation, IT departments are faced with the dilemma of being forced to choose from two seemingly opposite requirements that are demanded from the business. How does the IT department deliver continual innovation and more application services to an ever more mobile and multi-connected user base whilst simultaneously increasing service availability and reliability?

There pressure on the IT department to deliver more capabilities, whilst tasked with managing and maintaining the entire IT estate, including the data centre appliances, network communications platforms and security infrastructure. By working with Nowcomm to intelligently manage your infrastructure requirements with one of our tailored smart sourcing or managed services offerings, our combination of industry expertise and leading management and support technology investments can ensure the optimal ongoing service model for your existing IT environment. This frees responsibility and burden from the organisations own in-house resources. Our experience shows it is those inside the business that ultimately understand your future technology needs better than anyone else. With a Nowcomm manged or smart service your organisation now has the resource bandwidth to plan, design and lead the development and adoption of newer digital innovations, rather than to be trapped in a cycle of delayed improvements and never completed initiatives because of the impact of fire-fighting and reactive working.

Why Nowcomm?

Our organisation is filled with passionate and highly-skilled service management experts, industry leading engineers and creative digital transformation consultants. All members of our team place our customers interests at the heart of any strategy planning exercise or managed services solution framework.

We have designed, refined, optimised and managed networks for leading public sector and private sector clients across the UK, including many customers with multi-national network service requirements.

Nowcomm Managed Services

KEY ADVANTAGES

We operate as an extension to your existing IT team not as a separate entity. Your service managers work with you to agree and establish pre-identified SLA targets. Any service requests or tickets will be managed and resolved within the agreed parameters, causing less inconvenience for your organisation and remove the drain on your existing resources, so that your team can get on with innovation and improvement as required by the wider business.

We understand that sometimes there simply isn’t the time or internal resources to support your business’s IT strategy, leaving important updates, enhancements and complex issues unresolved. By outsourcing, we handle all configurations, updates and tickets so you can deal with critical business activities.

Recent events show cyber security has changed. To be confident you are staying secure, the reality is that you need IT resources and systems available 24x7x365. Why incur the pain and cost of a DIY approach when Nowcomm’s services are already active, proven and scalable. The threat of network breaches particularly the current criminal trend of increased ransomware attacks is just one example of the need for more managed security services. Nowcomm can provide real-time network monitoring, detection and prevention to ensure your business is better protected, and safe-guarded from sophisticated cyber-attacks.

Our expert engineering team monitors your systems and utilises state-of-the-art monitoring tools to identify when your infrastructure may be compromised or poorly optimised. We suggest and implement solutions to improve and protect your business, ensuring you can meet your uptime targets and maintain secure business productivity at all times.

Enterprise Network

Nowcomm’s full end-to-end support and management across your wired and wireless enterprise network platforms means we can verify performance, and identify, isolate and remotely resolve issues within your LAN/ WAN infrastructure. Contact us for further information.

Data Centre

Nowcomm’s managed data centre services demystify application and data centre management operational performance. With full monitoring visibility of the physical and virtual environment of your compute, network, storage, virtualisation and operating systems you can see the key performance indicators and our team keeps all resources and workloads perfectly balanced.