My name is Loic, co-founder of Garnio and Flick. My co-founders and I built Garnio out of the need to reduce churn in our other SaaS platform. Today we hope to help all SaaS platforms reduce churn caused by the Covid-19 crisis and give back to this amazing community.

Garnio allows any SaaS platform to set up a smart cancellation flow in 10 minutes. What is a cancellation flow? And what makes ours smart?

A Garnio cancellation flow takes over your whole cancellation process. When someone clicks that dreaded cancellation button, Garnio asks a set of carefully crafted questions to collect and store feedback on every cancellation.

What comes next is what makes our flows smart. Depending on the reasons given for cancellation Garnio will show different fully customisable alternatives to cancelling.