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Ridgid 24V tools

05-24-2009, 06:06 PM

Hi, Does anyone know why the 24V tools have been dropped? I have several tools that are about 3 years old And have had two battery failures ( covered by lifetime warranty after much time and hassle through HD) is this a design fault and the reason thy are discontinuing them? Other than the batteries I love the tools and use them in place of corded tools. Thanks, Archie

Hi, Does anyone know why the 24V tools have been dropped? I have several tools that are about 3 years old And have had two battery failures ( covered by lifetime warranty after much time and hassle through HD) is this a design fault and the reason thy are discontinuing them? Other than the batteries I love the tools and use them in place of corded tools. Thanks, Archie

Archie.....Welcome to the forum. I don't know why the 24V tool line was dropped, however would guess that Ridgid saw much greater sales and profit potential by concentrating on the 18V line. The same situation looks possible with Milwaukee and their 28V line, and Makita, DeWalt, and Bosch with their respective higher voltage tools.
Noted that you list hassles replacing batteries through "HD". The required process for tool repair or replacement after the first 90 days is by contacting a Ridgid authorized service center. A search of this forum will demonstrate that attempting to force HD to act as a service center is usually very frustrating for the customer, as you have apparently learned first hand.
Hopefully your future experience with the Ridgid 24V tools will be as positive as most of us.......Ray

Comment

Thanks for the responses. The second battery that I had replaced was from a relatively close service center (about 30 miles away) and other than traveling the 30 miles and having to wait about a month for them to be available it was painless. Does anyone know if the closeout tools will be covered by the lifetime warranty? I bought the planer recently from HD and submitted the warranty info. I'm also considering purchasing the vacuum anyone have any experience with these? Archie