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Argentina Hotline Repaired a Ranger from Paraguay Army in Haiti

​BUENOS AIRES, Argentina - Argentina Technical Hotline receives not only calls from Argentina’s network, but also calls from dealers of other countries like Uruguay, Paraguay and Peru, usually about the diagnosis of products made in Pacheco Assembly Plant (Focus and Ranger). But one call from Paraguay dealer, Tape Ruvicha, was completely different.

One Ranger from Paraguay Army did not start its engine. They had no idea how to repair the vehicle and there was no diagnosis equipment at the Paraguayan camp in Port-au-Prince, Haiti. After 2010 earthquake that devastated Haiti, most of South, Central and North America countries sent troops, as United Nations Blue Helmets, to keep peace and help on reconstruction.

Calling Paraguayan Specialists to a cell phone helped Hotliners to identify that PATS code 22 light was blinking in the cluster which means that the antenna does not recognize the key. The technical Hotliner sent by e-mail the affected part of the PATS wiring diagram marked with colors that helped the army technicians that were not familiar with Ford diagrams and training. There were also instructions sent to check PATS transiver for loose wiring or connectors.

After 2 days, an e-mail from Haiti was received; a loose connector was found and repaired. Thanks to the technicians work, the Ranger was patrolling Port-au-Prince’s streets again. A special recognition was made for Paraguay Army Infantry Lieutenant Julio Vera, and his Specialists that solved the issue with no electronic diagnosis equipment in a very professional way.

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