Good Gear Guide - Avaya RSS feedhttp://www.goodgearguide.com.au/tag/avaya/en-auWed, 18 Mar 2015 11:48:45 +1100Google Cloud and a Chromebook might be your next contact centerhttp://www.goodgearguide.com.au/article/570659/google-cloud-chromebook-might-your-next-contact-center/?utm_medium=rss&utm_source=tagfeedThe next time you call customer service, you may get an answer from a Chromebook.Stephen LawsonWed, 18 Mar 2015 11:48:45 +1100http://www.goodgearguide.com.au/article/570659/google-cloud-chromebook-might-your-next-contact-center/?utm_medium=rss&utm_source=tagfeedUS judge makes Avaya give access to maintenance commands on some PBXeshttp://www.goodgearguide.com.au/article/549426/us_judge_makes_avaya_give_access_maintenance_commands_some_pbxes/?utm_medium=rss&utm_source=tagfeedAvaya must give its customers access to maintenance software for some enterprise phone switches so they can service the systems themselves or hire a third party to work on them, a US federal judge has ruled.Stephen LawsonTue, 08 Jul 2014 06:01:31 +1000http://www.goodgearguide.com.au/article/549426/us_judge_makes_avaya_give_access_maintenance_commands_some_pbxes/?utm_medium=rss&utm_source=tagfeedAvaya tried to monopolize maintenance, jury says in $60M verdicthttp://www.goodgearguide.com.au/article/541756/avaya_tried_monopolize_maintenance_jury_says_60m_verdict/?utm_medium=rss&utm_source=tagfeedA federal jury in New Jersey has handed a setback to Avaya, ruling that it illegally tried to quash competition for service on its enterprise communications equipment.Stephen LawsonTue, 01 Apr 2014 07:46:41 +1100http://www.goodgearguide.com.au/article/541756/avaya_tried_monopolize_maintenance_jury_says_60m_verdict/?utm_medium=rss&utm_source=tagfeedCIOs need to rethink their roles, MIT symposium panelists sayhttp://www.goodgearguide.com.au/article/462604/cios_need_rethink_their_roles_mit_symposium_panelists_say/?utm_medium=rss&utm_source=tagfeedBy now, it's become a tired old tech industry bromide: CIOs need to be business-savvy.Chris KanaracusWed, 22 May 2013 20:16:23 +1000http://www.goodgearguide.com.au/article/462604/cios_need_rethink_their_roles_mit_symposium_panelists_say/?utm_medium=rss&utm_source=tagfeedLawmakers question patent complaint process at USITChttp://www.goodgearguide.com.au/article/459245/lawmakers_question_patent_complaint_process_usitc/?utm_medium=rss&utm_source=tagfeedThe U.S. Congress should limit the ability of patent holders that don't make products to file infringement complaints at the U.S. International Trade Commission because of a huge increase in cases there, representatives of some companies told lawmakers Tuesday.Grant GrossTue, 16 Apr 2013 20:17:02 +1000http://www.goodgearguide.com.au/article/459245/lawmakers_question_patent_complaint_process_usitc/?utm_medium=rss&utm_source=tagfeedAvaya willing to share customers with Cisco, Microsoft in three-way networking battlehttp://www.goodgearguide.com.au/article/457608/avaya_willing_share_customers_cisco_microsoft_three-way_networking_battle/?utm_medium=rss&utm_source=tagfeedAvaya unified communications products can get along with Microsoft's Lync Server, and many customers will probably choose to deploy both rather than just one, says Avaya's CEO.Tim GreeneThu, 28 Mar 2013 17:09:19 +1100http://www.goodgearguide.com.au/article/457608/avaya_willing_share_customers_cisco_microsoft_three-way_networking_battle/?utm_medium=rss&utm_source=tagfeedWoz worries about iPhone rivalshttp://www.goodgearguide.com.au/article/444597/woz_worries_about_iphone_rivals/?utm_medium=rss&utm_source=tagfeedApple co-founder talks about growing smartphone market, reflects on Apple's pastPaul KrillThu, 13 Dec 2012 21:12:07 +1100http://www.goodgearguide.com.au/article/444597/woz_worries_about_iphone_rivals/?utm_medium=rss&utm_source=tagfeedBrooklyn Nets, Boston Celtics disagree...over the cloudhttp://www.goodgearguide.com.au/article/443555/brooklyn_nets_boston_celtics_disagree_over_cloud/?utm_medium=rss&utm_source=tagfeedWhen the Brooklyn Nets traveled to Boston to play the Celtics last week, it became apparent that the two organizations disagreed about something - the cloud.Colin NeagleMon, 03 Dec 2012 11:59:32 +1100http://www.goodgearguide.com.au/article/443555/brooklyn_nets_boston_celtics_disagree_over_cloud/?utm_medium=rss&utm_source=tagfeedWall Street Beat: Tech mergers cover range of IThttp://www.goodgearguide.com.au/article/403475/wall_street_beat_tech_mergers_cover_range_it/?utm_medium=rss&utm_source=tagfeedSteve Jobs' death raised question about directions in technology this week while worries about the economy continue to put downward pressure on tech stocks, but for much of the industry it's been business as usual, especially for mergers and acquisitions.Marc FerrantiSat, 08 Oct 2011 07:10:00 +1100http://www.goodgearguide.com.au/article/403475/wall_street_beat_tech_mergers_cover_range_it/?utm_medium=rss&utm_source=tagfeedAvaya sets $1 billion public offeringhttp://www.goodgearguide.com.au/article/389770/avaya_sets_1_billion_public_offering/?utm_medium=rss&utm_source=tagfeedAvaya is going public again, filing today with the Securities and Exchange Commission for an initial public offering worth $1 billion.Tim GreeneFri, 10 Jun 2011 08:50:00 +1000http://www.goodgearguide.com.au/article/389770/avaya_sets_1_billion_public_offering/?utm_medium=rss&utm_source=tagfeed5 things you need to know about videoconferencinghttp://www.goodgearguide.com.au/article/384721/5_things_need_know_about_videoconferencing/?utm_medium=rss&utm_source=tagfeedYour office is now optional. A recent study from Infonetics Research projects that enterprises will spend $5 billion on videoconferencing and telepresence by 2015. To accommodate the need for instant connectivity and information sharing at the office, CIOs need to coordinate IT investments with physical space. Vendors like Polycom and Steelcase are teaming up to integrate audio, video and file sharing using multiple ports and display screens at office meeting tables.Lauren BrousellFri, 29 Apr 2011 07:07:00 +1000http://www.goodgearguide.com.au/article/384721/5_things_need_know_about_videoconferencing/?utm_medium=rss&utm_source=tagfeedAlcatel-Lucent looking to sell enterprise business: Reporthttp://www.goodgearguide.com.au/article/384375/alcatel-lucent_looking_sell_enterprise_business_report/?utm_medium=rss&utm_source=tagfeedAlcatel-Lucent is reportedly shopping around its enterprise switching, IP telephony and contact center businesses in an effort to boost its financial performance by focusing on core telecom markets.Jim DuffyWed, 27 Apr 2011 01:45:00 +1000http://www.goodgearguide.com.au/article/384375/alcatel-lucent_looking_sell_enterprise_business_report/?utm_medium=rss&utm_source=tagfeedTrucking firm brings on unified communications to save money, boost productivityhttp://www.goodgearguide.com.au/article/380005/trucking_firm_brings_unified_communications_save_money_boost_productivity/?utm_medium=rss&utm_source=tagfeedInterstate trucking company Boyd Bros. Transportation was losing experienced freight agents because it couldn't support home workers, but replacing the firm's 20-year-old phone system brought unified communications features that let it hang on to these veteran employees and save money at the same time.Tim GreeneThu, 17 Mar 2011 01:48:00 +1100http://www.goodgearguide.com.au/article/380005/trucking_firm_brings_unified_communications_save_money_boost_productivity/?utm_medium=rss&utm_source=tagfeedAvaya extends 'private cloud' capabilities to campus networkshttp://www.goodgearguide.com.au/article/377563/avaya_extends_private_cloud_capabilities_campus_networks/?utm_medium=rss&utm_source=tagfeedAvaya is taking its data center architecture to the enterprise campus, with the goal of creating "private clouds."Jim DuffyWed, 23 Feb 2011 01:36:00 +1100http://www.goodgearguide.com.au/article/377563/avaya_extends_private_cloud_capabilities_campus_networks/?utm_medium=rss&utm_source=tagfeedLibrary system dumps MPLS with cheaper DSL, cable serviceshttp://www.goodgearguide.com.au/article/373738/library_system_dumps_mpls_cheaper_dsl_cable_services/?utm_medium=rss&utm_source=tagfeedThe Sno-Isle, Wash., public library system expects to save $400,000 this year by yanking its MPLS network and replacing it with multiple, less expensive broadband connections that include consumer DSL, cable service and even dark fiber.Tim GreeneWed, 19 Jan 2011 03:44:00 +1100http://www.goodgearguide.com.au/article/373738/library_system_dumps_mpls_cheaper_dsl_cable_services/?utm_medium=rss&utm_source=tagfeed