Forget fancy designs, number of apps, HD screens and multicore chipsets - the make or break it moment in phone customer satisfaction turns out to be battery life.

For 7, 080 smartphone owners, surveyed by J.D. Power and Associates between July and December of last year, battery performance rated 6.9 on a 10 scale, which made it the least satisfying aspect of their devices, and one of the very few that is actually declining in satisfaction ratings on average now.

And satisfaction is not even spread out equally among users - 4G smartphone owners are particularly grumpy about battery life, as can be expected. Their handsets scored 6.1 out of 10 in that respect, while 3G-only phones had 6.9 out of 10.

Understandable, given that 4G smartphones, especially the LTE ones, tend to be more decked out with features like multicore chipsets and HD screens, which are battery-hogs in their turn.

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so tired of hearing whining about battery life. These devices do a whole lot of stuff, and people use them like crazy, most laptops don't stay on for more than 2 or 3 hours off the charger and no one complains about that. It is expected and normal for these phones to die pretty quickly, if you don't like it don't get one, or get a razr maxx like i did because the battery life is amazing!

how many hrs do you get from the maxx on a fully charged battery under moderate to heavy use??? moderate being use of wifi or data to surf the web and use apps that require internet, and listening to music for a little bit, and may be throw in some gaming, if you do any gaming... I'm really curious since I've read an article, I think on phonearena claiming that it could last 19~21hrs off a charge... =)

I would consider my usage moderate to heavy. I talk on the phone alot and am on the web alot. I have never gotten less than 20+ hours and usually get around 24 on lighter days. I wouldn't even consider getting another phone that won't get me the same battery life in the future.

no way, i start at 100% in the morning and use wifi for about an hour.
then i use 3g for around another hour throughout the day, and then 2 more hours of wifi at home again.
by the end, im at 30%.
maybe 1 call and 50 texts.

That sounds like a defective phone. I had the same issue with the battery draining within a couple hours but i just got my brand new replacement today since I was still within my 14 days. I would call in and get that thing swapped out ASAP.

What a waste of study... if Razr Maxx would come to at&t I would get one too! But too bad... High end smart phones are like high end car with hugh engine. They have the power and performance but they just love to suck that gas tank dry.

I had Verizon for about 5 yrs and loved it everywhere else, but my house. I had about 1 signal at most all the time. I dropped call constantly and some are important work calls. I do work from home so that became a hassle after a while. On top of that, I just didn't have usage for my house phone anymore. So dropped my house phone and switched from Verizon to At&t. I am not going to argue Verizon has better network right now and its LTE coverage is f-ing kickass. However, for where I live right now I just have to survive with At&t... What made me mad was if I would walk out of the house and walk just a block I would have full signal with Verizon... wtf

I admit that i used to complain about the battery on my Inspire, but i bought the PowerSkin and dealt with it. YES, we have to keep our charger cables when we're out and about, but thats the price we pay for wanting a phone that does EVERYTHING LOL. the real problem are the companies that make the batteries because with the emergence of LTE and the introduction of phones like the Galaxy Note (5.3" screen) and the Droid Razr Maxx (4.7" screen), they have to make less energy consuming batteries because its not going to get any better

If companies would wise up and just put 2500 or so mAh batteries in their phones it wouldn't be a big deal. Instead of focusing on being the "thinnest" and whatever, focus on the best user experience. That includes battery life. And to the person who says their laptops gets only 2-3 hours of battery life, it's time to upgrade. I get 7-8 and that is not moderate usage either.

My Razr Maxx easily goes 45 to 60 hours on a single charge. My wife is constantly on Facebook, listening to music, YouTube, etc, averages 45 hours per charge. It's so nice to never need to worry about the battery anymore. I feel like I'm in the future with this phone. LTE is amazingly fast as I regularly get 29Mbps down, 11Mbps up, here in downtown Chicago. I feel bad for friends who have the Galaxy Nexus and only get 12 hours on a charge. Ouch. The Maxx's 3800mAh battery makes everything a non-issue. I go to sleep with the phone at 100% and I wake up in the morning at 96%. I don't use any of those battery and data-saving SmartActions, I prefer to be connected 24/7. Go with the Razr Maxx and never worry about battery life again.

It's 3300. Anyway, if the phone wasn't so ungodly unconfortable, then I would probably consider it. But I hate the way it feels in my hand, not to mention the crap pentile screen(which I thought was overblown until I had the bionic) and the radically reduced Blur. If they would slim the edges down a bit and make it a tad thicker, I wouldn't mind it.

more evidence of sales reps not showing their customers how to improve their battery performance. Turn off Wifi when you dont use it...leaving your GPS on is going to kill your battery, and toggle 4g on and off!

Actually GPS has absolutely no effect as long as you aren't using an app that is constantly trying to find its location. I have verified this over many days using battery monitor. Wifi uses a little bit, but not enough worth mentioning.

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