AI in Recruiting: Here's What HR Should Keep in Mind

Benefits of AI in Recruiting and HR

HR software has been a valued tool for the last 20 years because it automates many of the processes that used to take HR staff hours to accomplish. Hiring, onboarding, training, reviews and compliance are all simplified and accurate with technological solutions. Now within the last five years, HR software has gotten smarter from AI integrations.

AI, a.k.a. artificial intelligence, not only helps HR software automate processes, but it learns as it goes. Think of it like having an extra employee who can provide quick answers to applicants or pull relevant data. As with any new technology, AI in HR has its benefits and challenges.

Consider how AI can boost your passive recruiting while providing a great candidate experience. AI used in HR can seamlessly deliver candidates directly to hiring managers, instead of career sites where they typically have to re-search for the job. With an AI recruiting assistant, like Olivia, applicants are directed to the job landing page for the AI assistant who can answer questions and direct them along in the application process. A better candidate experience leads to improved interview show rates and more interviews scheduled the same day, saving managers hours per week in the recruiting process.

AI used in HR can also help efficiently identify and recruit top talent without bias. An AI recruiter can perform screening tasks to identify the traits and abilities you desire in a candidate, then directly respond to the candidates who fit your criteria. Plus, it does it all without bias, helping to ensure you get a diverse workforce. AI can also improve experiences for your current employees in the areas of performance management, engagement, benefits and development.

AI can't replace human connections

Another potential barrier could be applicants' familiarity with AI. As AI relies on chatbots and recruitment bots, the lack of personal interaction may turn some away. Although research shows that 66% of job seekers are comfortable interacting with chatbots and AI.

AI may not be good at evaluating soft skills or to assess cultural fit. But, as an early recruiting tool, AI doesn't necessarily need to be. AI's strengths lie in the top of the candidate funnel. Once it does its magic to bring the best candidates to you, your HR department can then bring them further down the pipeline, making connections and filling positions.