Project Coordinator

IT Service Desk Coordinator Job OverviewWe are currently seeking a
full time Project Coordinator with knowledge of dispatching and
Managed Services.As a Project Coordinator, you will primarily be
responsible for providing exceptional customer service to our
clients in an effort to ensure a high level of client satisfaction.
You will provide support by triaging service calls, monitoring
service calls and coordinating/scheduling service
requests.Responsibilities Proactively review and monitor service
tickets to ensure timely and accurate client follow-up and
resolution Assign service requests to available Service personnel
and schedule accordingly Assign projects to available Service
personnel and schedule accordingly Provide prompt communications to
clients (internal and external) on detailed status information and
estimated resolution times for issues Perform spot checks of data
entered into ticketing system for accuracy and completion Be able
to act as a single point of escalation for clients as necessary
Facilitate service part requests, quotes, and order management in
accordance with client service level agreements Coordination of
schedule for vacation, personal and sick days for service
department Develop best practices, operational procedures and
design documentation to create efficiencies Attend required company
and departmental meetings Perform other related duties as assigned
by direct supervisor or manager Skills & Experience Knowledge of
Microsoft Office Must have previous IT Service Desk experience Must
be willing to learn programs specific to the company and job
function. Basic knowledge of technical terminology regarding
Information Technology Company OverviewFounded in 1997, Lincoln
Computer Services is a growing custom IT solution provider,
servicing New York City and Long Island, New York. If you are
interested in working for a growth-oriented company with a culture
that exudes collaboration, integrity and a passion for technology,
submit your resume today!SQvYfr

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