Apple support company sues customer for complaining

Denis Gupalo

01:03, January 3, 2011

Returning to my inbox after the New Year's break, I found it full of Greeks bearing rifts.

The national press, the tech blogosphere, even normal, ordinary human beings on Twitter are railing against Systemgraph, a support company officially approved by Apple to be its reseller and authorized service provider.

Dimitris Papadimitriadis, a physician in Greece, was apparently having a little trouble with his iMac, so he took it to Systemgraph in order to enjoy its authorized servicing skills. According to the Greek newspaper Proto Thema, Papadimitriadis discovered dark patches on the screen of his machine.

As Papadimitriadis describes the story, Systemgraph recommended an interior and exterior cleaning, as well as a replacement of the LCD panel. However, when he came back to pick up his computer, he felt it was in an even worse state.

There were, allegedly, now spots of moisture behind the screen and the LCD panel wasn't, according to Papamitriadis, fixed either. Systemgraph allegedly offered to perform another service, although Papadimitriadis felt he had lost confidence in Systemgraph's servicing abilities.

So, in his words (translated by Yahoo): "I insisted that such computer ceases to be credible and relied on Article 540 of the Civil Code and section 5 of Act 2251, pursuant to which I have legal right to ask for a refund or replacement with my new PC under warranty."