Course info

Rating

(201)

Level

Beginner

Updated

Jul 9, 2014

Duration

1h 19m

Description

In this course, you will learn how to prepare better for different types of phone calls. You will understand the power of your body language and how you use your voice during calls. You will learn about the power of follow-up, and how to respond to uncomfortable situations.

About the author

Jason Alba is founder of JibberJobber.com, an online relationship manager for professionals to manage their career and job search. Jason is the author of I’m on LinkedIn – Now What??? and coauthor of I’m on Facebook – Now What??? and specializes in helping professionals with career management, network, and personal branding.

Section Introduction Transcripts

Effective Phone Skills: Mastering the Phone CallIn this module we're going to talk about the actual phone call. What are things that we can do to have better phone calls? Let's get started.

Effective Phone Skills: Beyond the Phone CallIn the last module we talked about what to do on the phone call. In this module we're going to talk about things outside of a phone call, in other words, outside of talking to a human being. Let's get started.