TD Bank Reviews

Average Score:

TD Bank NOT America's most convenient bank

My father passed away at the end of last year. He had a loan with TD bank that he paid off, and therefore a zero balance. I just received a bill of his with a $20 annual fee. When I called to close the account and have the $20 taken off they wouldn't talk to me unless I send them all kinds of crap. REALLY?! It's $20!!! Plus, I'm trying to CLOSE the account not USE it! Thank you TD bank for making an already very emotional and difficult time that much harder! I wouldn't bank with them if they were the last place I could go to save myself from dying.

Posted by jenncushing -- March 8, 2011

STAY AWAY HIDDEN FEES

I have had an account since 1995 with this bank. Every year there is a new way for them to gvie you hidden fees. Do not every bounce a check with this bank they will charge you so many different fees it will wreck your account. This bank is not even American so why do we put our money in it. Corporate greed at its best. BTW it is so obvious they have their employees doing their own reviews on here. Drafted by marketing and PR and posting. BEWARE DO NOT USE. If you have to pay fees for a banking account you should at least know what they are upfront and at least it should be American.

Posted by figgz2000 -- March 7, 2011

HATE THIS BANK

TD BANK ROBS PEOPLE OF THEIR MONEY, THEY POST TRANSACTIONS LATE AS HELL AND CUSTOMER SERVICE IS THE WORSE...I WILL BE CLOSING MY ACCOUNT AFTER MY NEXT PAY PERIOD...IF I COULD HAVE SELECTED TO GIVE THEM NO STARS THEN I WOULD....THATISALL#

Posted by blahblah -- Jan. 21, 2011

don't bank here!

It would be a lengthy review if I were to write everything that this bank does wrong! So to sum it all up.... DON'T BANK with TD Bank!!! You will regret it! They are NOT helpful at all and they will charge you for stuff whenever they can. I am disputing something now even though I closed my account with them over a week ago. My next step is to contact the BBB. Does Regis and Kelly really bank with them???? I guess the right amount of money can get anyone to say nice, but not true, statements.

Posted by harvickfan-29 -- Nov. 26, 2010

Appalling Nightmare!

Since taking over Riverside National Bank of Florida, it has become an appalling nightmare of screwed up mortgages, escrow accounts, statements, etc. Repeated attempts to seek even basic information is met with The Worst Customer Service in the World. Phone calls, letters, in person visits -- makes no difference: NOTHING GETS SOLVED!

If any service is provided, its only so they can charge for it. Unbelievable. All the folks we steered to this bank are running for their financial lives.

We are so fed up, we are looking into a class action lawsuit.

Posted by heycroft -- Nov. 20, 2010

AWFUL AND UN-ETHICAL

Even after CLOSING my account with TDbank due to them robbing my money to "fees", they re-opened the account without permission and started charging me fees again, UNBELIEVABLE, consumers BEWARE. Don't believe employee and corporate reviews.

Posted by wellfit1187 -- Sept. 12, 2010

Always friendly and helpful

I would like to gush about the exemplary service and attention I just received at TD Bank. (I've been a customer of theirs since the acquisition of Evergreen Bank. Neither Evergreen nor TD has committed the sorts of abuses I used to suffer from Key Bank, so I continue to be a happy customer.)

I was buying a used car on Friday, far from home and the communications devices therein. I needed to get it road legal ASAP, but my insurance company's office was closing early, in advance of the three day weekend. The insurance agent didn't think we had time to get it done before Tuesday. So when I stopped for cash at the TD Bank in Corinth, NY, I asked the manager (Kara) if she could help me out with the use of a phone (I have no cell phone), and with sending and receiving faxes. Not only did she help me, she handled the faxes so quickly and attentively that my insurance agent and I beat the odds, and got the whole process done before the office closed.

As a consequence, I was able to use the car to greatly help out some loved ones. As another consequence, my opinion of TD Bank as a place where I can get great personal service has been strengthened.

Posted by JoeBankFox -- Sept. 5, 2010

THE WORST BANK I HAVE EVER DEALT WITH!

The customer service is the worst. They don’t listen to you, they constantly talk over you, and in the slim change they do fix your problem, your right back on the phone with them the next week with the same issue (or if you’re lucky a different issue). The way they claim to do business is completely false to the way the really conduct it. Half the time they state that they notified you on their ever changing policies and you never really got the info. And the other half of the time they hound you with calls from random 800 numbers and never leave a message or provided you with any new information when you do answer. Or if you call back, no one knows who or why they called you at all. Over and over again this bank has showed me their lack of commitment to not only the things they claim they are but most importantly the satisfaction of their customers. They should try to focus on the real issues instead of the glitz and glamour of advertizing and the short comings of answering a phone on the 3rd ring. This company is a number one example of a big business that doesn’t really care about you, just the money you give them! My recommendation is if you see the name TD BANK, run the other way.

Posted by auroralynn898 -- July 15, 2010

Disappointed

I was very disappointed this holiday season to find out TD Bank would not let me purchase Visa Debit cards just because I have a passbook account rather than a statement account. I might have to change banks. I guess I could change them over but it's the principle of the matter.

Posted by pkbrennan -- Dec. 7, 2009

The Green Bank

I joined the bank to get a free IPOD (part of an past promotion) and to get away from my previous bank - CIBC - which had been giving me lots of problems, I've been happy ever since (four years now), and haven't once considered switching again. My only bad experience with them so far was when I tried to get a mortgage and after having to wait a week for an appointment, I was given to a rude person that didn’t seem to want to talk to me and gave me the impression that they thought I was too young to bother with and would prefer to help older more profitable customers. We ended up figuring the situation out, and all other experiences with their personnel have been absolutely positive. There was even an extremely friendly teller that I became friends with since she always helped me whenever I went to the bank. My sister and parents have now also switched to the same bank, and we have shared online banking and loan each other money when needed. All in all, I've found the bank user friendly and convenient - something the whole family can agree on. I would recommend this bank to friends (and have recommended them to family) though I am not familiar with features outside of the standard checking and savings accounts and the visa cards. They've treated me well so far though, and when I need further services I'll know where to go!

Posted by eilles82 -- Aug. 26, 2009

TD has always met and surpassed the standards of private banking

I was originally using Commerce Bank in West Orange, NJ until they were purchased by TD aproximatelly a year ago. Overall I haven't noticed much in a change of service besides their quicker response times in disputing withdrawals and getting me a new debit card. However, keep note that they will not provide much of a line of credit for students who don't make a decent salary The great thing is that I go to college in Boston, and since they purchased TDBankNorth, there is seamless integration of my account both in MA and NJ, so I'm very pleased. Just keep note that once you report your card lost/stolen you can't use the card anymore, even if you try to interrupt your own claim, so keep that in mind. There is usually very little waiting time when you try to call the bank too, i'd say less than 7 minutes wait usually. Whenever I go visit my grandfather in Florida, there are TD banks everywhere. So if you are doing your living on the east coast it would probably be foolish to choose anyother bank if you're moving around a whole lot. Throughout my experience with TD as a standard checking and debit account... I highly recommend it

Posted by ribackbone -- Aug. 24, 2009

Outstanding Bank

I began banking with Commerce Bank prior to their merge with TD Banknorth. I was a little apprehensive as to the merger and was very concerned about the convenience of any other bank other than Commerce, as everything was becoming TD Bank rather than any Commerce association. However, I am incredibly pleased with the merger and have mainly good things to say about them.My student checking was upheld, which allows me (until 25 yrs old) to have free checking with no minimum balance. I also have a savings account with them as well- most of my banking I do online, and their online system is phenomenal. I can transfer money immediately, schedule future transfers and track all posted and pending transactions. In house, they are fantastic as well and I’ve never had to wait incredibly long for a teller or someone to help me. Their rates for certified checks are great and even though it’s a large bank, each branch I go to treats me as if they’ve known me all along. I appreciate that and I appreciate their help and dedication every time I have an issue.The only not-so-good thing about the bank is that there have been a few times where they didn’t deposit my checks immediately as cash into my account, but that’s expected of most banks to be honest. For some reason, they also refused to clear the payroll checks as cash without authorization from the branch who deposited it incorrectly in the first place. This is annoying, but one just has to be aware of this problem and be sure that the amount was deposited as requested.They are really willing to help customers out and I’d definitely recommend them as a bank to anyone because of their hours and customer service dedication.

Posted by dkbbones -- Aug. 20, 2009

Safe Simple Savings

We have had our TD savings account for over four years now. We originally chose TD (then Commerce Bank) because of the great hours at the bank (late nights, and even Sunday hours). Although the account rate on a Savings account isn't very high, not too many banks nowadays have great rates. TD Bank is very convenient, with many locations and has great customer service. They are always willing to help with any questions I have.

My only problem is the low rate for Savings - If you have approximately $1,000 in your savings, you may only see a few dollars over the course of the year. I suppose you could try an online bank, such as ING, as they do have better rates. However, often times the online banks will adjust your savings rate periodically, so the rate you started with isn't the same you might have a few months later.

TD Bank has decent rates for CD's however. All of their tellers/staff are very helpful about starting new accounts. I like the convenience of knowing I can get home from work late and still make it over to the bank in time (most branches are open until 8pm during the week). Overall, I would recommend TD Bank for most of your banking needs.