Executive Summary• This interim report in based on desk review of documents related to continuous professional development of PSTs provided by Directorate of Staff Development to the international consultant. The national...

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...QualityAssurance and Quality Improvement Processes
in Advanced Massage
In this report I shall be considering the role of qualityassurance (QA) and quality improvement (QI) processes within the Advanced Massage Course
I wish to focus on how these processes relate to the process of assessment for both students and tutors.
QA is used in all areas of work from Hospital Procedures to Manufacturing processes, it can be defined as ‘a systematic process of verifying that a product or service being developed is meeting specified requirements’ (Dept. of Health, 2009). Newcastle College has clear, well defined and comprehensive QA processes, including monitoring, external verification. Working with other institutions and internal verification and audits.
The overall Q.A. framework is illustrated in the diagram attached I would like to focus on the area of the diagram which relates to assessment.
Student Assessment
The tutor is responsible for setting out a framework of assessment which includes assessment of written work and practical work. According to the Lifelong Learning UK (LLUK) standards these should ‘produce valid, reliable and sufficient evidence’ (EP 2.2) and that these methods should be applied ‘fairly and effectively’ (EP 2.1).
The assessment methods used on the course include ongoing formative assessments, such as observation of practical skills and...

...QualityAssurance and Quality Improvement
Introduction:
In this assignment I am going to analyse the qualityassurance and quality improvement framework and procedures on my teaching programme. The efforts to improve quality in education are very important and in recent years have received increasing attention. In particular three main factors, external pressure played an important role.
* Educational Issues: Concerns about performance of schools and colleges.
* Political Issues: Concerns about reducing public spending as a proportion of GDP and other public spending.
* Economic Arguments: Concerns about the links between educational spending and economic success, especially in comparison with competitor nations.
Legislative changes in the UK and elsewhere have brought increased autonomy for schools and colleges, accompanied by requirements making them more accountable for the quality of provision and spending decisions. (Preedy, Glatter and Levacic, 1997)
Learner’s Feedback and QualityAssurance and Quality Improvement:
There are a number of different ways for students to make their views known and offer constructive feedback on modules and programmes, including the use of questionnaires, attendance at key academic quality related committees, and feeding into...

... Quality Improvement in Health Sector
Since NPM (New Public Management) approach in Public Sector many things have changed. Public services became much more consumer oriented.
Public servants of modern time have much more different approach towards people than before. One of the major influences on that comes from Private sector. Many services provided by public sector today can also be provided in Private sector. Of course those services of private sector are more expensive than in public sector but some services are still affordable for most of the people. In that way competition among public and private sector had an important role in reorganizing public sector and making it much better, efficient and effective. Demand full people of modern time with much greater expectations also played crucial role in change of priorities in public sector.
Also it is important to say that QualityAssurance is relatively new in public sector. When we speak about quality of some product it is easy to say what quality is and to measure that quality. It is very different when we speak about quality of some service provided in public sector. In order to go deeper and to analyze quality in Health sector first of all we need to define what QualityAssurance is.
QualityAssurance:
Noun: The...

...﻿Case study 5 Training for improving service quality at Honda
Introduction
This case is about Honda American Motor Company which tries to improve quality due to blended learning approach. They split it in three different phase.
1. Phase one: The first phase takes place online. For two to three weeks, learners access a series of online modules that introduce the logical processes for effective problem solving and decision making. Learner progress is essentially self-paced, but since the content is driven from a Web server, the instructor can follow the progress of each learner and provide on-going encouragement and support.
During phase one, learners are also asked to identify situations to which they intend to apply the techniques so they can focus on these situations when they attend the workshop. This powerful combination of initial learning and preparation for applying the concepts to real-life issues ensures the following phase will not only be efficient but also build deep understanding and significant motivation to use the ideas on the job after training.
2. Phase two: The second phase takes place at the workshop. Guided by the instructor, learners spend two days deepening their understanding of the concepts, discussing best practices and additional techniques for problem solving and decision making, and practicing on detailed case scenarios.
Since skill transfer and results occur most rapidly when...

...Joseph M. Juran
I E 361 Fall 2002
Team Members: Dragui Nestorovic Gonzalo Rodriguez Monica Kroh Jaroslav Sebek
Introduction Joseph M. Juran has led a life of success and accomplishments. Using his intelligence and dedication Juran changed himself from a poor Romanian immigrant into a world renowned quality control expert. He has had a varied successful career as an engineer, as a writer, as an educator and as a consultant. Juran has been called the “father” of quality, a quality “guru” and the man who “taught quality to the Japanese.” Juran has expanded the philosophies of quality from its statistical origins to what is now known as Total Quality Management. This paper contains a short summary of this great man’s achievements. Background Joseph M. Juran was born in Brailia, Romania, during December of 1904. When Joseph was five years old his father left Romania and came to the United States in order to make a better life for his family. Three years after he had left Romania Joseph’s father had earned enough money to bring the rest of his family to the United States. When Joseph was eight years old he and his family moved to Minnesota. The Jurans left Romania with hopes of prosperity. Their hopes were unfulfilled; they remained in poverty even after they came to the United States. Education During his youth, Joseph excelled at learning. Joseph was so far ahead of the average students...

...DISCUSSION ON QUALITYASSURANCE
Q1) Explain the regulations and requirements for internal qualityassurance in own area of practice. 1.4
“Centre staff should familiarise themselves with the structure, content and assessment requirements of the qualifications before designing a course programme. Centres may design course programmes of study in any way which:
• best meets the needs and capabilities of their candidates
• satisfies the requirements of the qualifications.
When designing and delivering the course programme, centres might wish to incorporate other teaching and learning that is not assessed as part of the qualifications. This might include the following:
• literacy, language and/or numeracy
• personal learning and thinking
• personal and social development
• employability
Where applicable, this could involve enabling the candidate to access relevant qualifications covering these skills.
Recording forms: Candidates and centers may decide to use a paper-based or electronic method of recording
INFORMATION FROM THE CITY &amp; GUILDS WEBSITE – section ‘QualityAssurance’:
* Ensuring quality contains updates and good practice exemplars for City &amp; Guilds assessment and policy issues. Specifically, the document contains information on:
• Management systems
• Maintaining records
• Assessment
• Internal verification and quality...

...What is Product Quality Control?
The process that is used to assure a certain level quality in a service or product is called Quality Control. All businesses are required to implement a quality control and verification of a products and services that they will going to serve or sell. To meet standard requisites and characteristics of a certain products such as dependability, durability and satisfaction of the buyer is the main goal of quality control.
This method employs an importance on three aspects:
1. Components just like controls, job management, defined and well managed processes, performance and integrity criteria, and identification of records.
2. Competence, such as knowledge, skills, experience, and qualifications.
3. Soft elements, such as personnel, integrity, confidence, organizational culture, motivation, team spirit, and quality relationships.
Quality control involve also product inspections and observations, where all products are checked and examined manually and sometimes by using a stereo microscope to look for a detailed defects and features before it is sold.
Companies that involve in quality control such as china quality control normally have a list of workers who are foccusing to test a certain products and observe a newly services being done.The test must done in a random process of selecting a product that...