Experiencing a loss can be stressful and confusing. Reporting a claim should not be.

You can report a claim 24/7/365 using one of two convenient options:

Report Your Claim Online

You can report your claim by computer or smartphone through myPolicy, Citizens’ online, policyholder self-service tool. You can use myPolicy to submit a claim online and to view your policy, claims and billing information. You also can make payments under certain conditions.

To report a claim through myPolicy, you will need a myPolicy account. Information about how to register for myPolicy is available on our myPolicy page.