HCI

June 15, 2015

The world is becoming crazier and more exciting as Virtual Realities are becoming more real and the lines between our physical world and virtual word are fast becoming blurred. Next year 2016 will be an important year as companies are finally making virtual reality real with only 2 main players participating on the race: HTC/Valve, Facebook/Oculus will be making VR products available. Microsoft is partnering with both Valve VR and Oculus while Sony is pushing hard not to miss the bandwagon with Morpheus.

The user behavior of VR has yet to come to shape and will be evolving for the next 5 years, the idea of information conveyance is interesting and playing a special role in the realm of virtual and augmented reality. We are learning to design cues in the VR world to tell users where to move or go or to touch. This is still a challenge as don’t think about it that much in the physical world. We walk into a room assuming the chairs are moveable and the cabinets are not. That sense of reality has changed in the VR world. Anything can happen to everything. It is like living in a dream.Those who have experienced the HTC/Valve Vive were completely fascinated by the experience. HTC Vive is clearly ahead of the game.

For VR, unlike 2D gaming or in the real world, we have arrows and signage to tell people where they can go. In the VR world when user is wearing a head-mounted display, the users are actually operating in two realities – the real, knowing that the user is wearing these gears and the virtual, which is so immersive (more so for the HTC/Vive roomscale technology that allows you to walk around the room) and therefore difficult to find a frame of reference.

The question is do we want user to have the feeling of wearing a space suit or simply feeling they are acting as normal with no gears on them? The awareness of wearing a suit will remind people they are in a VR world unless the suit is a normal suit. While body motion sensing is great when body movements are being interpreted by motion sensors as perceived input and turns it into commands and controls. Basically, with this technology, you are the controller.

KOR-FX is making an interesting gaming VR vest that uses acoustic feedback that, in turn, is processed into haptic feedback. Its software analyzes the feedback felt by the user, depending on what’s going on with the on-screen and what the user is doing it with. The controller “acousto-haptics” is to define acoustic feedback that is being felt.

Sixense is another company currently developing a wireless solution to hand input in virtual reality with the STEM System making use of alternating current (A/C) electromagnetic field to accurately track body movements in terms of position and orientation within a radius of a stationary base.

In designing VR experience, the haptic side of things is perhaps the most difficult to address. Oculus has yet to demonstrate an “official” control mechanism for the Rift, instead letting each developer use the peripherals they find most suitable. I am speculating they may end up figure out a visual hand-tracking technology from a front mounted camera. So what is the best way to navigate in the VR world? Input is still a key challenge for VR as a pure look-based movement (turning your heads) supported with some analog input (mouse in your hand as an example) but sometimes the head is looking at a different direction and the hands are not in sync. This can causes problems as if the system is receiving two very different commands.

Expanding information conveyance is still early in the usability learning curve and we are a few years away before arriving at a dominant model. There are still many creative options we can explore and they are not mutually exclusive either. A voice based system guiding the user as an example. Once we start adding social interaction in shared virtual environments, it will explode. Social VR means social presence and this is a $20 billion dollar business at a minimal.

The inevitable evolution of inputs in some form of controllers will keep coming. Xbox and Playstation will need to think how to migrate their current controllers to take advantage of the new requirements (not easy) and we can expect to see more innovation from start-ups including companies such as Razer Hydra from Sixense, or camera-based systems which are limited by the camera’s line of sight. HTC/Valve is also working on some cool solutions aiming to provide the best and not just the first.

Immersive VR systems that alter your sense of physical reality can give user the illusion that you are located inside an unreal virtual environment – or a telepresence - the ‘sense of being there’ or ‘feeling of being there’. In the early 1990s this idea was transplanted to virtual reality, where instead of being at the remote physical environment, the participant was in a virtual environment with a sense of being at the place depicted by the virtual displays.

A Swiss healthcare hybrid MindMaze announced its pioneering move into the VR and gaming spaces with MindLeap. Combining headset-mounted neural sensors and motion-capture cameras, the system is designed to “facilitate neuro-powered immersive virtual and augmented reality” on consoles platforms as XBOX, PlayStation and Android. This is still in development and I am not sure if it can be done soon. They leverage technology developed by the company for a range of medical applications in treating neurological deficits, such as helping amputees control robotic limbs. Neurologial control is still a bit of science fiction and will be a long way before it can be mass commercialized. I like to dial my HTC M9 with my brain some day.

For now, we will be sticking with head-mounted and handheld controllers. They are enough for us to re-create boundaries and rethink presence. Every time you pick up a HTC Vive, you are about to enter a virtual boundary that didn't exist before. Exciting and also scary!

February 10, 2015

This is the billion-dollar question: “How do we create the iPhone pr Walkman of wearables?” and “How do we create sub-ecosystems around these wearables?” At the CES who this year, you can still see everyone displaying their newest or not-so-new wearable ideas. No one can afford to miss the train but most of the wearables out there now are just toys and eventually will become thrown aways. I can't find a reason anyone would want to buy most these so called wearables. Google glass is officially a failed experiment, or at least for now. GoPro is a stellar success and Apple will enter that game soon. They have been granted a patent for a wearable camera that could possibly challenge action cameras leader GoPro.

The path to mass adoption of wearables will not be a straightforward one. There are numerous technology, user behavior and production economics barriers to cross. With all this buzz and emerging innovative conceptual designs competing for the dominance, there are still many questions to be asked about what the future holds and how consumers will adopt a different product paradigm. Even the smartphone is still shaping our behavior and we are still actively reprogramming ourselves. The smartphone is becoming the operating system of our professional and personal lives, our relationships with the outside world and emerging systems around it. When it comes to the operating system, the main battle will be an OS that will interoperate across all devices. This is the big play. The success of any dominant design for wearables will be based on successfully tackling of the 4Bs:

Balance, Benefit, Beauty and Behavior.

Balance: To design wearables, one must ensure that they are, indeed, wearable. That means comfortable and adaptable to the various places and spaces the body inhabits in the world. To do this, design needs to include studying the anthropometric measures of the human body and of the equilibrium between the various zones of the body. One key to success is ensuring that the form or shape of the wearable fits the body and its actions in the world. Nerdy high-tech designs will not cut it. Balance reflects the highest level of design excellence, seeking an unselfconsciousness in interactivity languages, adding a sense of space to that of place with engineering overtones that are human at the same time.

Benefit: Designers must first determine the real problem the wearable concept is trying to solve, needing to solve, able to solve. Focusing on needs means designers can concentrate on the things that deliver the highest value. The benefit doesn’t have to be a known benefit today and there could be some needs users don’t even know exist until they see them. Sometimes these benefits appear to be small but actually can make a big difference in behavioral change. Contained product moments and the tiniest interactions are important in designing the customer experience of wearables, and designers must try to transform them into opportunity.

Beauty: The consumer needs to love the design. It needs to have visual appeal so, to the user, it doesn’t look like something you see in a Sci-Fi movie. The design needs to be expressive and not only limit to the form factor, but the overall interactive experience. The connectivity piece is key – it needs to allow for seamless wireless connection. The interactions or interface design is the trickiest part. The designers must translate the mass into energy, form and relationship. This is about creating order out of chaos, to put order into things, to make things more simple, to give meaning to objects through the presence of a design language.

Behavior: This is the least predictable part. Just look at all those health tracking devices, there is a tremendous gap exists between collecting and reporting data and changing behavior, there are little evidence to suggest that these wearable is making people more healthier. But for sure, the most successful wearable would be those who can influence our behavior as a mechanism for human behavior change and reinforcement. The subconscious mechanisms by which a human brain forms habits are still a bit of a mystery, and this can let us down a path to come up with devising tools for changing them.

January 12, 2015

The CES is a good one this year. Everywhere is IoT. And honestly I am little tired of hearing IoT or “Internet of Things” which is estimated to become a $7 trillion industry where thermometers, clocks, garbage cans, toilets, washing machines, watches, smartphones, fridges, baby monitors, garage doors and coffee makers are all connected digitally, allowing seamless interactions and smart living for us. Sensors are cheap and can be deployed everywhere collecting data, unnoticed. Data on how you move around in your home or office, in the gymn, on bike around your community, in a car, in public transit etc. How much water and electricity you use, and when; how much garbage you produce and dispose. And these reams and reams of information will make everyone of us overloaded with big data.

The biggest opportunity is Data Spam Management (just invented an industry). These data streams will drive us crazy eventually if we don’t know how to use them. Might as well turn all of them off. For those who are afraid of cookies that track them on line, it is going to get worse and much worse. When it comes to monitoring individuals and collecting details about their lives, privacy is over. Many people are still uncomfortable and remain to having their data tracked and analyzed. It is hard to define what privacy means in the world of big data. Imagine how much one can find out about you by going through you trash, in this case, your digital trash from sensors and devices that surround you 24 hours.

The world of hyper-connectivity is creating man opportunities for us and also is close achieving the top of a hype cycle. Perhaps itself is a recycled product of formerly known as the Smart Home or Smart Appliances. 90% of new products are merely solutions looking for problems and there are no unmet needs. Nest is a lucky case and there are not that many lucky cases for people to hit the Jackpot. When people enter this industry, they first need to understand the emerging behavior as a result of big data and what does it mean to have them. And how it can shape our behavior? And what is the behavioral economics at work? What industry will it power up and who will benefit from it? Who owns the data gateway? I can go on and on for a day.

I am not an early adopter but I buy all these tech junks for my friends to try. I am really not interested in the thermostat. I am not interested in an Internet enabled door lock and for this one, I am sure I will be the last adopter. To create devices that can connect is easy and anyone can enable any objects with some kind of connectivity be it Bluetooth or Wi-Fi. But it takes some strategy to make sure you have a real customer value proposition.

The business opportunities for IoT are undeniable, but most of the visions out there were either overly simplistic or flawed and ultimately unworkable. The number of connected devices is expected to grow 18% each year for the next seven years and people couldn’t wait to have their “things” get connected. Beyond the hype, most will question the value and will understand the total costs of ownership. Buying an old fashion clock, toilet or door lock is easy. We can be sure that they will not break (most of the time) and needs very little maintenance. But when these become electronics, it will be a very different game. There is a cost to maintain (making sure they remain connected and receive update etc.) and needs to be replaced in a shorter period as technology moves fast. Way faster than they redesign your toilet or old fashion thermostat. The true value comes from larger companies designing integrated architecture so the orchestration of these appliances large and small can create a new level of convenience and delight. The oppotunties are not for everyone. The rest are just playing in the IuT game.

November 15, 2014

The world is suddenly obsessed with smart technologies and this time around it seems unstoppable. Our everyday electrical and mechanical industrial object will now be occupied and ran by software and connected to the cloud. It also means each object (as small as some smoke detectors and as large as automobiles) will now be equipped with tons of sensors and can be able to adapt to different environment and individual needs.

It is essential that the next wave of industrial revolution will make us more efficient and empowered (and more human I hope), and data will be at the heart of this revolution. That's another big conversation. All the Nest, GoPro and Beats received multi-billion-dollar valuations through private investments or acquisitions and everyone is wondering why these hardware companies suddenly in such high demand. Because hardware and software are going through different commodity lifecycles and now software is becoming a commodity. They used to be difficult and expensive to develop and even to deploy, that that is changing. It is hard for software company to get into hardware much as hardware companies struggle to get into software. Hardware cannot be done by a few geeks in the basement, and involves massive R&D and specialists including megatronics engineers, electrical engineers, industrial designers, wireless engineers and usually takes a longer time to develop.

Software you can fix it with a download, and hardware you can’t. They are massive supply chain challenges when it comes to logistics and component supplies. The value of firms who can marry software and hardware will have a competitive advantage over their competitors. Essentially everything we use today will be fitted with some sensors, processors perhaps, and may be a screen and will recarnate and become of Internet of Things. For the last three decades, software engineering has advanced to a state that sophisticated codes can be embedded into machines. And the availability of cheap sensors and super powerful processors is powering this cycle of data revolution. All of a sudden, software, hardware and communications infrastructure are advancing us into a new era. Old world manufacturing + low cost computer processing + ubligious computing + cloud = smart new world and many cool products.

It sounds like the Apple story all over again, does it? The hardware and software integration capability of Apple, the ecosystem, the brand and user experience are now not only inspiring consumer gadgets company, not it’s influence is beyond its own industry. I know this is an overused story, but he Apple influence is still here, and perhaps it will be here for a long time even when the company stop creating great stuff one day. Microsoft ex-CEO Ballmer saw that coming in 2012 in a letter to shareholders. "It's important to recognize a fundamental shift under way in our business, we see ourselves as a devices and services company." Microsoft had the strategy right but couldn’t execute it fully with the exception of X-Box. Microsoft’s future revenue will still be coming in from software and it isn't going to change anytime soon. The transformation from software to hardware is harder that you think.

The idea that hardware is now the new software is pretty real. There is a business model implication here. These hardwares are mostly priced between $100 to $250 and they a gateway and great way to sell software. We are seeing a revival of hardware and this time, it is hardware first and software and then date on the cloud, it will bring new technological advances in cloud-powered hardware that boosts productivity, efficiency and manifests as beautifully designed objects that fit into our hands and homes.

December 22, 2013

Remember that Six Million Dollar Man TV Series? When ace test-pilot Steve Austin's crashed, he ended up in a poor shape that his only chance of survival was to replace human spare parts with technologies. That was the beginning of “wearables” I supposed. The government decided to invest millions to use the latest technology to rebuild him with cybernetic parts which gave him superhuman speed, response and strength and the superagent.

Thirty-five years later, DARPA's Reliable Neural-Interface Technology (RE-NET) is working on it and trying to improve the speed and accuracy of neural interfaces. Such interfaces can happen in the brain, as in the case of Hemmes, or someplace else farther down the line, closer to the missing limb. It is a highly complicated task to try to translate these commands to muscles that drives the myoelectric arm. Most important is that any of these won’t need a brain surgery or implant. The challenges include weather change and other external factors can affect the myoelectric arm and there is the issue of electrodes slipping on the skin.

The idea of implanted electrodes is very attractive with the goal to provide near-natural hand movement. Another sign og progress is FDA just approved the world’s first approved bionic eye. The Argus II, which treats patients with the rare genetic condition known as retinitis pigmentosa was approved by the FDA after twenty years of research and $200mm of investments. The Argus II Retinal Prosthesis System, which was approved to treat people with severe to profound retinitis pigmentosa, doesn't actually restore vision or allowing them to see, just enough to detect light and dark and the contrast can identify the movement or location of objects. Almost like the first generation of cell phones. We are a few years away before they have advance features. When the photoreceptor cells in the eye's retina are damaged, people can tell the difference between light and dark.

To restore light and dark vision, a tiny chip containing many electrodes is implanted on the patient's retina. The patient wears a pair of glasses with a video cam attached to it. The camera sends the recorded image wirelessly to the electrodes in the chip, which then turns the information into a signal that the brain can understand. It will be a low-resolution 60-pixel image only and enough to give people a sense of what’s in front of them.

The breakthrough in nanochip will open up tons of opportunities to improve our senses or replace in medical cases or enhance in other cases. In less than ten years, those who can afford to spend $25,000 can get a bionic eye to capture wider light spectrum or advanced your visual search functions through Google. I won’t be an early adopter for sure.

August 09, 2013

Do you wonder how we measure brain activity? Our brains communicate through the cell sending tiny electric signals to each other and the more signals the more electricity it will produce. An EEG can measure the pattern of this electrical activity. There are some who believe that if we stimulate certain part of the brain (pre-frontal cortex) will improve certain functions. For years, there had been experiments of stimulating the brain using small electric currents and see if it can make us thinker better or smarter.

Some believe the results are temporarily and some belief that it helps us overtime and the impact is long lasting. Not enough studies to prove it but expect products like this availabe in the market as werables soon.
But attaching dozens electrodes to your head that shock your brain, a new product called Foc-us headset is designed for gamers (18 years and older and have $249 to spend) promise to make you a better gamer.

If it can do that to gaming, then it should work for other brain activities too. I can see a high end version for stock brokers and probably one for hedge fund manafers too. So far, scientists have tested the technology, but mainly to figure out if it's has any effect but no idea of prolonged use. Brain enhancement wearables can be a big thing and it is like Viagra for the brain.

A recent study published in the journal PLOS ONE, it examines how to identify emotions without relying on people's ability to express themselves. It could be used to assess an individual's emotional response to almost any kind of stimulus including faces, advertising or products. The idea is based on the assumptions that different people tend to neutrally encode emotions in similar ways. The researchers believed that is the case. In the future, wearable means literally wearing our emotions on our sleeves.
The method for brain stimulation here istDCS, for transcranial direct current stimulation, and it's a brain stimulation method that involves sending ultra low amounts of electrical current through various parts of the brain to achieve different effects. You probably have seen this in movies for medical treatment and it has been used since 1804.

Actually the design of the device is not complicated, The tDCS enthusiast community is also blossoming, especially considering that stimulation can be replicated with do-it-yourself electrodes and over-the-counter batteries and perhaps it is the next iPhone and we will all be wearing one around with downloadable apps for stocks picking, chessgame, dating, anti-repression, golfing, negotiating and fishing. The competition to become strataight As students will depend on which werables that you use.

August 05, 2013

Wearable is hot. It is supper hot. The billion-dollar
question remains, “How do we create the iPhone of wearables?” and “How do we create
sub-ecosystems around these wearables?” and "What new business model opportunities will emerge?" The buzz is here but the money is not
here yet. Everyone is betting on it and no one can afford to miss the train. Most wearable out there are just toys for the geeks. I can't find a reason anyone wants to buy this Sony Watch. Wll now everyone can see my Facebook messages. What is dumb idea! OK I can use it to tell time and the weather. Apple’s
iWatch or whatever it will be called and Google Glass are getting so much
attention and everything is figuring out what are the high value potential applications.
Google has openly promoted its potential as an always-on, always with you
computing device but it has yet to find a killer application beyond the obvious. They
are hoping someone out there can figure that out for them.

And China is watching and Baidu is rumored to be working on a "Baidu Eye," an internal code name for a wearable device that features speech recognition for Mandarin, as well as image search technology, which pulls up relevant information based on a photo. So if you see a product, it will search for product info and price and availability. That take 'showrooming' to a new level.

The path to mass adoption for wearables will not be a
straight-forward one and there are technology, user behavior and production
economics barriers to cross.Apple, Google, Samsung, Sony and LG are all committed to play this game.
Apple recently acquired a small company Passif Semiconductor founded by two
Ph.D. students from the University of Berkeley, worked on developing chips with
radios that consume very little power and work with the Bluetooth Smart (a.k.a
4.0 and low energy) standard. The acquisition will provide Apple with addition
al expertise and expect an acquisition boom as players gearing up for the big
game.

With all these buzz and emerging innovative conceptual
designs competing for the dominant design there are still many questions to be
asked about what the future holds and how consumers will adopt different
product paradigm. Even the smartphone itself is still shaping our behavior today
and we are still actively reprogramming ourselves. Smartphone is becoming the
operation system of our professional and personal life and our relationships
with the outside world and emerging systems around it. And when it comes to Operating System, the main battle will be an OS that will interoperate across all devices. This is the big play.

Expect to see all sorts of novelty
design coming into the market. There are lots of novelties out there including a wearable electronic synthesizers
to be embedded into T-shirts turning them into human musical instruments. There
are also people using neurophysiological signals and brain waves to play video
games. These will never be mainstream wearables.

The success of any dominant design for wearables will
be based on successfully tackling of the 3Bs: Balance, Benefit and Beauty.

Balance: The design
of the wearables needs to fulfil the requirements of fitting comfortly with our bodies and many human factors considerations. The design needs
to include studying the anthropometric measures of the human body and of the
equilibriums between the various zones of the body. The connection between the physical form of wearables and their active relationship with the human form will be
key to the concept success. These nerdy high-tech design will not cut it. Other
considerations include comfort, the design to adapt to different body type (male
vs female, tall vs short) and study of non-obtrusive shapes and the optimal conditions to let
the sensors work well.

Benefit: The designers must first determine the real problem
the wearable concept is trying to solve and needing to solve and able to solve. The benefit
doesn’t have to be a known benefit today and could be some needs user don’t
even know they exist until they see it. The design can open up new
possibilities for people andmust
fit within the context of the user’s lifestyle and experience and the
infrastructure around us.

Beauty:Consumer needs to love the design. It
needs to have the visual appeal that the user won’t look like something you see
in a Sci-Fi movie. It needs to be expressive and it doesn’t only limit to the
form factor, but the overall interactive
experience. The connectivity piece is key it needs to allow for seamless
wireless connection. The interactions or interface design is the most tricky
one. Are we thinking touch screens, gestures or eye tracking?

More next week. I won't tell you what works. I can tell you what definitely won't work. And like everyone else, I could be also be wrong.

April 28, 2013

The media business is not seeing the light at the end of the tunnel yet. When people asked me about my magazine and the economics of that, they were saying why am I in publishing business. Well that is not my core business, just a hobby. It has been almost three years since the first publication of MISC and readership is growing nicely. We're now in 28 countries and we have have the digital version. I am getting a lot of positive feedback from readers from all over the world. Perhaps I should make the next issue the thickest one. This is the first cover that was shot in Milan. And the next cover will be shot in Shanghai.

The media business is certainly not easy with the never-ending technological disruptions we are experiencing and new behaviors keep evolving, we are nowhere near the end of it. The word social media makes no sense anymore as it is already main stream doesn’t matter how you look at it. Many traditional media types continue to cling to an old way of doing things, based largely on making minor adaptation to existing approaches and some are relentlessly experimenting with finding new revenue stream, largely still through advertising or sponsorship.

There aren’t many new opportunities for business model innovation if you take a strategic view, people are still thinking about advertising or sponsorship. Yahoo and Google are the same.
The hybrid model of readers’ empowerment and buttoned-down professional journalism is already fullyoptimized. Media executives are spending a lot of time thinking about the future of their industry and what it will look like in 2020.

Five years ago everyone is thinking about the online model and suddenly the tablets came and changed everything. And what’s next? Multiple screens device, new interactivity through voice, gestures and more external data sources, and glasses and watches etc. No one knows how content discovery and consumption model will evolve given the abundance of choice consumers have today. Neutrality is probably not the best interest for the media industry.

Media business is still suffering from an identity crisis, at least for another decade. The business model will not change, we will still end up paying for content through transactional, subscription or advertising models although there will be more flexibility on how we purchase them. With every person with a smart phone also has a video camera that can turn them into amateur journalists, news will become real-time and shows us different views of any event. And contextual bits will be consistently updated and events unfold. The Twitters of the world are the instant updates and these short bursts will create more noises than news value and readers need someone to break them down into manageable pieces.

Audience now lives in a multi-screens world. They can choose between raw news and organized news. The three key drivers of mobile disruption are hyper-local (geolocation), integration with home appliances and digital payments. The three together can put mobile at the center of an entirely new ecosystem. It is not merely another form factor. It is the biggest leap forward since writing first arrived about 7,000 years ago, which only impacted a tiny percentage of our population. Word of mouth was the only “information system” for most of humanity and now that will be turbo-charged by mobile as it unlocks an incredibly deep desire and capacity among us (humans) to share personally relevant information and feelings such as “I am waking up happy to a sunny morning” etc. These personal information is competing for attention with other news. And for me, I'd rather be reading what my friends are saying than the news. CNN is depressing.

April 07, 2013

The Facebook phone is here.The Facebook phone rumor has been around for a while and it is a
matter of time it becomes real. I think they should have done it earlier and should have larger
ambition other than just trying to design a ‘home’ for Android. Home sounds like a PaaS personalization
tool and not sure how many FB users will want this. FB see the potential for
them but it is hardly a threat for others but Android might modify their terms so
this won’t happen again in the future.

With FB already commands more than 20% share of people's
time on mobile devices (excluding Instagram), it can further boost FB mobile
usage particular for younger users. Will FB take over 20% of all Android
phones, we have yet to find out. For now, FB is pretty convinced that people will want a
phone designed around it and perhaps with additional hardware feature that is
uniquely FB.

FB should really be
making its own phone, it is reported that they are working with mobile
chipmaker Spreadtrum to pre-optimize its software for the cheapest Android
handsets. It is hard to compete on the high end with Samsung and Apple, if Facebook prodcued its own low end phone, though, it could create a new business model in the mobile market and FB could
negotiate better data plans for their members or partially subsidize them with
advertising. This is not easy for Facebook to jump in and get carriers to agree to
sell its phone. For me, I see no reason
to have a FB phone.

For Microsoft, they are waiting to see how well Nokia's
Lumia phones Windows Phone 8x and 8s sell before making a strategic decision to
enter the smartphone market on its own. I think it makes perfect sense for them to
decide to play in the hardware space. They have made that decision with
Surface tablets. It is a matter of time that they will play in this smartphone
market, they risk becoming irrelevant as market is switching into different computing format.

Microsoft is thinking
dual-screen and has applied to patent a dual-screen phone interface. One screen
for device interface and the other as a monitor and is detachable. NEC is
making one and is marketing them as the "best cloud device," the dual-screen
Android from NEC handset also has a super powered battery to keep both displays running.

It will be interesting to see what can we do with two screens. We're already designing dualscreen user experience models and I think this is catch on. The mobile industry is changing faster than anyone could have imagined and the interface paradigms there have been static. Here is the opportunity for us to introduce new ways of interacting with others and new ways these machines can understand what we need.

January 28, 2013

The
patent wars are continuing as we speak. With the proliferation of cheap sensors
people are talking about putting them everything. We use them in our cars to see if
the tire pressure is correct and washroom etc. It is part of our everyday lives already.

Apple just filed a patent application to put
sensors in your sneakers so they can send signals to your iPhone to tell you it
is time for a new pair. If I am Nike, I would file 100 patents to put sensor in everything from sneakers to sport pants. Is this patent really useful? I think we all have a pretty
good sense when do we need to replace them just by looking at it. I don't need sensors to tell me.

A body bar sensing system for sensing movement of a body bar may be
provided. The body bar sensing system may include a housing having a coupling
mechanism operative to couple to the body bar, a detector disposed within the
housing and operative to sense movement of the body bar when the housing is
coupled to the body bar, and a processor operative to determine a number of
repetitions of the movement based on the sensed movement. In one embodiment, a
shoe wear out sensor includes at least one detector for sensing a physical
metric that changes as a shoe wears out, a processor configured to process the
physical metric, over time, to determine if the shoe is worn out, and an alarm
for informing a user of the shoe when the sole is worn out.

I really think
this is a pretty useless patent. Perhaps a more useful one is we can have them in our leather shoes
and it sends a warning signal to me when the pavement is slippery just like my Mercedes. Today’s sensors are mostly simple
designed for specific purposes, like measuring temperature, gas, light or tyre
pressure.

Most sensors are designed as part of a closed
system design and not connected to any networks. Future network sensors will drastically
expand the possibilities by using wireless, radio waves, ultra sound
and infrared signals to connec to big systems, we can do a lot with the information that they collect.

The most fascinating
ones are those we can put under out skin. LifeCare in Bergen is working
on the development of a new type of sensor that can be placed under the skin for
measuring the blood glucose level.
It is small enough to be
injected underneath the skin and no operation is needed. A nano membrane moves
when the blood sugar concentration is irregular. One big challenge is power supply
because all sensor needs energy. You don’t want to rely on battery. Some researchers
have consequently developed wireless energy transfer between the glucose sensor
and a bracelet carrying a battery.

What I find really cool is the EPOC's Neuroheadset. It is the next competitive field in gaming.
The headset features 14 saline-based sensors and a gyroscope and is primarily designed
to gamers. Think shoot and think jump! Another application is to help people with disabilities to regain control of
their lives. It includes EmoKey, which is a lightweight
application running in your computer's background to allow user ot to map out
thought-controlled keystrokes. This headset is the used by the
Dartmouth Mobile Sensing Group, which created a brain-to-mobile interface that
allows you to call your friends by thinking about them. Imagine I am looking at
other people’s Facebook pages and it will leave a comment or 'like' for you.

January 13, 2013

At CES this year everything
is touchscreen, TV, laptops, tablets and kitchen appliances. Is the future of
interfaces is moving to touchscreen? Is this the end of keyboards? We are
seeing a completing transition in the design of user experiences to software based
and touchscreens. The notebook computer is the final piece of the migration.
Most people would find no reasons to touch a screen on a laptop or notebook,
but we are also increasing used to the habit of touching screen even most of
the time even we’re not aware of. Thanks to the iPhone and iPad.

Our view will change even
when we don’t think touchscreens on laptops are useful; just see someone use a
keyboard with an iPad or Galaxy. For many, it just feels more natural to touch
the screen. I sometimes find myself touching the screen forgetting that it is not a touchscreen device.

Blackberry will join it even they will still keep the keyboard as an option for people like me.
Automobile entertainment will move there too. Your next laptop will likely be
touchscreen and you might not have any choice, whether you like it or not. I wonder
when will Apple launch a touch screen macbook? I think it is only a matter of
time before all laptops become touch-enabled. LG was showing a prototype of interactive retail display so you can try differetn outfits without going into the changing room.

With touchscreens, we will
never worry about spilling coffee onto your keyboard but will have
to deal with the problems of greasy fingers. I think touch will become the key
user experiences but there is still a lot of room for innovation. Touch-enabled
devices will accelerate adoption in the enterprise market and next will be education
market. The next generation of workers will forget what a physical keyboard
looks like.

Hong Tan, a professor at Purdue University who works for Microsoft came up with an interesting way to add the feel of
buttons and other physical controls to a touch screen by using vibrating
piezoelectric actuators installed on the side of a normal screen generate
friction at the point of contact with a finger. The nice thing about the innovation is it can make an ordinary sheet of
glass feel as if it has physical buttons or even a physical slider with different
levels of resistance. That is a bug jump forward from just touchscreens. The
haptic feedback could help users find the right control on compact or enable
the use of a touch screen without needing to look at it.

RIM is working really hard to win this. They called it a “writing without typing”, a technology only
apply to the keyboardless Blackberry London devices. This is a riksy bet as Blackberry loyalist (like me) likes typing on physical keyboards rather than
tapping on a screen. I am eager to get my hands on the new Blackberry London... a few weeks I will know if that works for me.

January 09, 2013

In Vegas for the CES, it is exhausting. I skipped last
year but didn’t feel I missed anything. I was not a fan of 3D TV and not
impressed with the Microsoft / Ford automobile operating system. It has been a
crazy first week this Jan with lots of management stuff to get done as well as
finalizing the March issue of MISC magazine to print. It is the GADGET issue.
Very happy with it and couldn’t wait to see it out in bookstores and newsstands
in eight weeks.

Here I am prepared to be exposed to all
kinds of crazy gadgets once I set foot on CES, as usual many are useless and
hopeless. There is distinction between the two. “Useless” is product that does
not answer to any customer unmet needs, it is just novelty. “Hopeless” is me-too
product that tries to compete on price. I hate to think how many tablets will
end up going to the landfill. With no Apple presence, it is like everyone here is try to compete with Apple. It is the world against Apple.

Many of these consumer electronic gadgets solve our problems. Problems that we
know and problems that we know we have. Often they create new ones while solving the old ones.
Humans are supposed to be good at problem solving but we’ve become so reliant
on the gadgets in our lives that there are problems we find ourselves unable to
solve without them. Sometime in the not too distant future gadgets will not
just respond to our commands, they will be able to understand our mood, read
our minds and learn our preferences.

When I was sitting at Starbucks, my mind was trying to visually
map all those data exchanges between Macs, tablets, mobile devices, watches, cameras, and
people. The visual just blows my mind and we forgot how crazy and connected we
are.

Never before we have that much access (and speed) to information and
knowledge at the palm of our hands and we can almost (yes almost) live our
lives without thinking. We tether our brains and other senses to our smart devices and relying on
them to tell us when we’re sad, confused, tired, hungry, where to go and what
to buy. How far are we before we’re ready to raise the white flag and formally “surrender” to our cognitive
independence? What about humanity?

We are living in a technology-addled age, our gadgets are
necessity. I wonder what’s the average number of apps for iPhone users? And how
many of them they rely on in their everyday lives? We are becoming lazy. We do
less walking because we have cars. Now we do less thinking because we have smart
gadgets. Your brain is like a muscle. If you stop using your
cognitive skills and instead rely on gadgets to do the thinking for you, in
time, those skills will start to atrophy. For me, I used to be able to do complicated calculation
looking at tons of numbers and within a few minutes come to sense of what it is
telling me. Now I can’t even add up a restaurant bill without a calculator (app).
I used to be able to map out the route mentally when I drive from one place to
another, now I just listen to the command of my GPS. I used to be able to spell
and thanks to auto correction, my spelling is worst than when I was 12.

May be the next innovation is not a product. Just like
we’re try gin to think of ways to encourage people to walk or bike to make us
more healthier and do less damage to our environment, we should be thinking
about applying design thinking to help us to use our brain more – and use less
gadgets. What does computational humanity means? Time to get back to the show.

December 18, 2012

Sometimes I feel like I am a gadget. We all performing
various specialist and general tasks everyday and somehow you feel each of
these tasks are not related. And the worst part of our job is to perform
something that is so tedius and doesn’t really require any creativity, analytic
and imagination. And you wonder why this work cannot be done by a gadget. Or if
I am doing the job, does it mean I am a gadget?

There are over 600,000+ personal pocket gadgets out there for
whatever purposes and over 700,000 apps for iPhone 7000,000; Android and 99,500 Blackberrys
to turn your smartphone into a gadget. There's an app for almost anything and
someday my resume will look like my iPhone and people will look at how many
apps I have to decide whether I qualify for that job.

Human is supposed to be good at problem solving. Or at least
we think we are, I am not getting into that debate. There are differences between the different types of problem
solving from pure creativity to system level thinking or analytical
processing. Creativity requires
periodic, temporary “encapsulation” as opposed to constant calculation or
recalculation. You need time for working privately as well as times for group
ideation. Encapsulation is what allows for the possibility of self-testing
that enables a quest for excellence.

The big question is will the proliferation of gadgets push
us towards a more creative culture where our time is better spend on the
creative side while our gadgets take care of the rest or in another scenario
where these micro-computing machines (gadgets) will take over and we will be
pushed towards a computational culture?

All these micro devices, bit data-warehouses and pervasive
communication facilities are now omnipresent in our daily activities. The way
we live, work, play, communicate and interact with each other is in permanent
flux due to the influence of these cool gadgets. Historically speaking,
technologies are developed as a result of the need for faster means of
calculation to achieve the unachievable before the world emerging into a
full-blown computational culture. Emerging in its modern form in the
seventeenth century after the introduction of typography, that culture, it is
here argued, remains dominant today.

Can future gadgets evolve to a point that they understand
our feelings and not just commands and preferences? As part of our extended
mind and heart and algorithm that can add feeling to an otherwise mathematical,
non-physical, and consequently non-aesthetic, thought? This is the theme of the
next issue of MISC for March. Look out for the big Gadget Issue.

August 29, 2012

Here I am the first day in our new office - the building is officially named Idea Couture Place and I took the opporunity to talk about who we are and what are really good at to our people. There are still a lot of people that don't quite understand what a strategic innovation firm does and why it is not just another industrial design, strategy firm or creative house.

Now the move is over but it will take abother 2 months before we are really settled as many furnitures and equipment are still shipping from Italty, Belgium and China. I can't wait to see the fully finished office. For now, everyone is really happy. The roof top patio will look like a boutique hotel.

What exactly does Apple’s victory means for many other companies? The overwhelming patent infringement victory over Samsung is shaping the strategies of many and everyone is getting a wake-up call and now they need to revisit how they approach strategic innovation.

Apple’s CEO Tim Cook told his employees about how Apple values originality and innovation and pour their lives into making the best products on earth. They do this to delight their customers, not for competitors to flagrantly copy.

The result of this court case actually shapes the playing field of competition and the very nature of competitive strategy. Samsung, Motorola (Google), HTC, RIM, HP, Nokia, RIM, Microsoft, Xerox, Sony, Amazon and IBM . All have quivers full of patents and armies of retained patent lawyers ready to go to court to protect their interests and raise the barriers of entry for new players.

If you look at any new or old product categories, product and user experiences will become more andmore similar over time. Look around you and you realize a lot of cars looks the same and drive the same way. And over time, most phones, laptops or tablets will have similar designs and behaviors, just like TVs, cameras and typewriters. Switches and buttons whether they have rounded or rectangular corners or whatever shaped icons and the overall look and feel aren't likely the key points of differentiation. It has always been part of the commoditization process and companies will continue try to innovate with new ideas.

Every great innovation attracts copycats and it is hard to say whether we are promoting innovation by offering protection or deterring innovation by raising the barriers. There is no easy answer to this one.
What’s next? If you’re a small start-up you will have a hard time to make it big as once you gain some attention and market success, you will then discover that you may be infringing on patents even though you think you’re not.

Can anyone realistically come up with an idea that can past the patent test of Apple/Google(Motorola)/Cisco/Xeorx/RIM/Sony/Microsoft and Intellectual Ventures (the world's biggest patent troll) when everone is waiting to collect royalties for what you were pretty sure was an original idea or invention.

I can’t wait for a day when Apple is suing Google and Google is suing Nokia and HP is suing Apple and Samsung is suing HP and everyone is suing everyone – one hell of a party. In the end, it's more likely that these crazy entanglements will result in more cross-licensing agreements than to massive payouts – one big happy family and everyone is getting a check.

As for now, my phone hasn’t stop ringing as every company needs to “out-innovate” and wants Idea Couture to bring Design Thinking to them. Now no one is safe. Welcome to the crazy world.

May 02, 2012

Apple iPhone has officially become the “defender” instead of the “attacker”. The battlefront so far has been on the screen and apps and now the battlefield is switching back to the keyboard. There are two camps: physical keyboard and virtual keyboard. I definitely belong to the group that I needed a real keyboard and therefore I use Blackberry. And there are those who can type at lightening speed on iPhone virtual keyboard.

Since last week, there were rumors that the next generation of Blackberry will come without a physical keyboard (which BlackBerry CEO Heins reassured that RIM is not getting rid of its tried-and-true physical keyboard) and this is no easy decision.

One exciting new feature for the BlackBerry 10 is the redesigned user interface. The clean design features "cascades," which let users flip through apps with a simple swipe gesture, replacing a back key or physical button. It will also feature an intelligent virtual keyboard that takes touch-screen keypads to another level. It learns the words that you often use, your typing style and compensates for sloppy typing (I admit I am one of those sloppy typers). If they solve this problem, another good reason for me to stick with Blackberry. I currently have three BlackBerry and a Playbook.

There were reports that now Apple is considering offering a real keyboard for the iPhone 5. While this is highly unlikely, it will be a smart move for them to change the game again if they can completely rethink the design and engineering of a physical keyboard. The next competitive front will not be the camera, screen size or processor speed, it will be battle of the keyboard.

I speculate that RIM is betting (and committed) on winning the keyboard battle because they know it well, typing for BlackBerry users is everything and this is the last defense. And now RIM is properly equipped with the smarter, faster QNX platform.

Let the battle begins…..and here's a few free advice:

BlackBerry should seriously push the design front and explore the BlackBerry DNA and go against Apple’s simple design and opt for more sophisticated European asthetic.

BlackBerry should turn up the keypad battle and bring in new function and keys to allow new document management capabilities. I can tell you 5 ways you can improve the keyboard typing experience.

BlackBerry should stop engineering creeps and hold back innovation on those features to reduce distractions.

BlackBerry should drop the Apps race and give that up completely. Don't fight a battle that you cannot win.

BlackBerry should turn BBM into an open software and get mass adoption including all Android phones.

Blackberry should add voice to BBM and that will be a killer app.

Blackberry should explore innovative features on “identity” management. I think there are lots of rooms to innovate here.

Blackberry should innovate about live document sharing. Talking and reviewing a word of power point doc is another killer app.

BlackBerry should innovate around “security” features (not just data security) but real security and design service around it.

Blackberry should design a business mode and a personal model so the phone switch personality. We don't want to carry two phones.

BlackBerry should leverage the 200+ million cars are on the road using RIM's QNX operating system and create the most sophisticated integrated features. Most BlackBerry users like me take calls in the car for hours everyday.

I can go on and on for hours and give BlackBerry another 100 ideas to compete for the future. The big strategy is to ignore “Apple”. I mean completely ignore Apple. And all you need to do is to do three of the above right and that earned you the right to play. Next step is to attach and fight back. Go RIM Go!!!