Who gets Student E-mail and how is it used?

Every registered student at CSU Stanislaus is assigned a user account and Student E-mail address. The University will communicate to you primarily via your Student E-mail account so you should check it frequently to stay apprised of critical information.

It is also used as your e-mail address in Blackboard so if any of your courses use Blackboard, e-mail communications will be sent to your Student E-mail address.

What is my Student E-mail address?

Your e-mail address will be a combination of the first letter of your first name and your last name @csustan.edu.

Example: John Smith would be JSmith@csustan.edu. Since it is very likely there will be multiple jsmith accounts, the account may be appended with a number (i.e. jsmith3@csustan.edu)

Shortly after registering at CSU Stanislaus, you will receive a letter in the mail that indicates your Student ID and Student E-mail address. You should keep this letter for future reference.

If you haven't received your letter or you've forgotten your Student ID or Student E-mail address, you can look it up here.

I don't know my Student E-mail address, how can I look it up?

If you have forgotten your Student ID or Student E-mail address, you can look it up here.

I don't know or have forgotten my password, how can I reset it?

If you don't know or have forgotten your password for Student E-mail, Click Here to reset it.

NOTE: Your Student E-mail, My.CSUStan, Blackboard, Computer Logon, etc. all use the same account. Therefore your password for all of these will be the new password you've chosen.

How do I change my Student E-mail password?

There are several ways to change your Student E-mail password. While logged onto a computer on campus, press "Ctrl+Alt+Del" and choose "Change Password. You can also use this utility here to reset it.

NOTE: Your Student E-mail, My.CSUStan, Blackboard, Computer Logon, etc. all use the same account. Therefore your password for all of these will be the new password you've chosen.

How do I forward my Student E-mail to another e-mail account?

You may forward your Student E-mail to an outside e-mail account but it is not recommended.

If you automatically forward e-mail from your Student E-mail the University cannot be held liable for lost e-mails and will not assist you with troubleshooting your personal e-mail account.

If you decide you want to forward your Student E-mail, please follow these steps:

Click Settings at the top of any Student E-mail page, and open the Forwarding and POP/IMAP tab.

Enter the e-mail address to which you'd like your messages forwarded.

Select the action you'd like your messages to take from the drop-down menu. You can choose to keep a copy of the message in your Student E-mail inbox, or you can send it automatically to All Mail or Trash.

Click Save Settings

How do I change the email address I have my Student E-mail forwarded too?

If you currently have an automatic e-mail forward set up, you can change the address it is forwarded to as follows:

Click Settings at the top of any Student E-mail page, and open the Forwarding and POP/IMAP tab.

Enter the new e-mail address to which you'd like your messages forwarded.

Select the action you'd like your messages to take from the drop-down menu. You can choose to keep a copy of the message in your Student E-mail inbox, or you can send it automatically to All Mail or Trash.

Click Save Settings

How much storage space do I get on Student E-mail?

Student E-mail offers more than 7 GB of storage for your messages and attachments. Your storage use is based on the size of all of the messages and attachments in your mail, including those in Spam and Trash.

What happens to e-mail when I am over my storage limit?

If you approach your storage limit, the quota indicator will change from green to red. If you go over your limit, incoming messages to your account will be returned to the sender.

How can I check the amount of space I am using?

You can check how much space you're using and your storage limit at the bottom of any Student E-mail page while logged on.

I deleted a message earlier and when I logged back in it was not in my trash, what happened?

Messages left in Trash for 30 days will be permanently deleted automatically. Messages that are permanently deleted, manually or automatically, cannot be recovered.

Do I get any protection from Spam or Viruses?

Yes, the Student E-mail automatically scans messages to determine if they contain a virus or if they are Spam. Messages thought to be Spam will be moved to your "Spam" folder automatically. You should check this folder regularly to ensure a legitimate message has not been flagged as Spam.

How can I set up filters to help manage incoming messages?

Student E-mail's filters allow you to manage the flow of incoming messages. Using filters, you can automatically label, archive, delete, star, or forward your mail, even keep it out of Spam -- all based on a combination of keywords, sender, recipients, and more.

To create a filter

Click Create a filter (next to the Search the Web button at the top of any Student E-mail page).

Enter your filter criteria in the appropriate field(s).

Click Test Search to see which messages currently in Student E-mail match your filter terms. You can update your criteria and run another test search, or click Next Step.

Select one or more actions from the list. These actions will be applied to messages matching your filter criteria in the order in which the actions are listed -- for example, you could choose to Forward matching messages to a specific e-mail address, then Delete the messages.

If you'd like to apply this filter to messages already in Student E-mail, select the Also apply filter to x conversations below checkbox.

Click Create Filter.

To create a filter from within a message

Click the drop-down menu next to Reply.

Select Filter messages like this.

Enter your filter criteria in the appropriate field(s).

To edit or delete existing filters

Click Settings (at the top-right of any Student E-mail page).

Click Filters.

Find the filter you'd like to change and click its edit link, or click delete to remove the filter.

If you're editing the filter, enter the updated criteria for the filter in the appropriate fields, and click Next Step.

Update any actions and click Update Filter.

You can create an unlimited number of filters, but only 20 filters can forward to other addresses. You can maximize your filtered forwarding by combining filters that send to the same address.

Is there a limit on how many people I can send an e-mail to at once?

In an effort to fight spam and prevent abuse, we will temporarily disable your account if you send messages to more than 500 recipients or if you send a large number of undeliverable messages. Your account should be re-enabled within 24 hours.

Is there a limit to how large of an attachment I can send or receive?

With Student E-mail, you can send or receive attachments up to 25 MB in size.

NOTE: Even though Student E-mail allows you to send attachments up to 25 MB in size, the address you are sending the attachment to may have a limit below that. If this is the case, the e-mail will fail to reach its intended recipient.

Can I connect to Student E-mail with a mobile device, POP, or IMAP client?

Connection to Student E-mail with a mobile device, POP, or IMAP client is not currently supported.

Will I have access to Google Docs from within Student E-mail?

Google Docs is not currently supported.

I still have questions, where can I get answers?

Student E-mail is hosted by Google and therefore you may be able to find more information at G-mail's help files.

You can also contact the CSU Stanislaus Help Desk (Click here for contact information)