Customer service, respect are lacking at Community Action

Has anyone noticed the lack of consideration and respect there is for people seeking help from Richland County's Community Action?

I am totally dissatisfied with the unprofessional way Richland County residents are treated after being at Community Action for numerous hours recently. I waited and watched the staff going up and down the hallway with hardly anyone being helped or acknowledged.

You are treated as a number, and not a person. No one introduces themselves when it finally is your turn after hours and hours of waiting either outside the building or in the hallway. Nothing is explained in a pleasant manner.

I guess you are supposed to know everything from all the papers posted on the walls and underlined with yellow markers? After hours of waiting, when someone finally comes out, they don't ask you to come in their office they just take your paperwork and you are still left waiting in the hallway for another considerable amount of time.

This system of serving the public seems so lacking in consideration. There also seems to be a lack of respect, by employees, toward those who are in need of services.

Sylvia Tucker

Mansfield

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Customer service, respect are lacking at Community Action

Has anyone noticed the lack of consideration and respect there is for people seeking help from Richland County's Community Action?