Quality Assurance and Release Control

Technical Support

SL Corporation provides a real-time monitoring, analytics and visualization platform that is used by Fortune 500 and Global 1000 companies worldwide to monitor their critical applications and services. SL solutions are used across many APM (Application Performance Monitoring) and middleware monitoring domains.

SL is currently expanding its technical support organization. We are currently seeking an experienced and personable Solutions Engineer. This person will support the development of our growing RTView business and provide technical assistance in pre- and post-sales engagements. Other responsibilities:

Work with Sales to identify and technically qualify new business opportunities

Work with clients to identify challenges and determine requirements

Deliver technical presentations and demonstrations

Recommend technical solutions according to customer requirements and product specifications

Perform hands on design work to prove SL software capabilities to customers during evaluations and PoCs
(Proof of Concepts)

Ensure customers are successful integrating our products after the sale is made

Perform pre-sale functions in support of the sales cycle, including prototyping, architecting and explaining solutions implemented with SL products.

Provide input regarding internal product or training improvements.

Candidate should have:

Min. 3-5 years experience in a pre-sales or post-sales support role

Familiarity with APM tools or middleware messaging systems such as TIBCO is highly desired