Understanding Communication

Objectives

I will understand what communication is and what that may look like for a range of people.

I will be able to support the person I work with to ensure their right to communicate is exercised at all times.

I will be aware of a range of tools available to support someone.

I will reflect on my communication with the person I support.

I will be able to add a map to my Wiki.

If you are completing this training as part of a face-to-face training session please select the ‘Group Facilitation’ tab, if not please select the ‘Watch’ tab to move onto the next section

If you are completing this training in a face to face group session you can use these suggested activities and discussion points to help facilitate and to reflect on the content.

As a group discuss the relationship circles, with everyone’s experience in the room who are the possible people in the difference levels of circles of support.
This gives an opportunity to think about people we would not normally always include – the local shop keeper, bus driver and sometimes even pets can be very important.

Now select the ‘Watch’ tab to move onto the next section

Watch

Please watch this animation.

This short section of the animation highlights how key information in a visual way can be very empowering for an individual. Everyone is then very clear on how to interact and consistency is achieved.

Now select the ‘Listen’ tab to move onto the next section

Listen

Kathryn Stowell is now going to give you an overview of communication and how effective the RIX Wikis can be to share this information.

Are you now thinking about how you communicate with the person you know? The next activity will give you the chance to do this in more detail. Sometimes we take for granted how well someone is able to communicate and taking the time to watch and observe your interactions can be invaluable. Does it make you think about the pace and language you communicate with? Has this made you think of some of the communication skills that can be shared on the wiki of the person you support?

Now select the ‘Case Study’ tab to move onto the next section

Case Study

Please watch the communication case study.

Had you thought about how others can learn from an change interactions by using the RIX Wiki?

Now select the ‘Tutorial’ tab to move onto the next section

Tutorial

The technical tutorial in this section will teach you how to use video. Please take a look at our ‘Guide to Video’.

Download Wiki User Guide

Now select the ‘Activity’ tab to move onto the next section

Activity

Ask someone to video an interaction with the person you support or know. This video can be included in the communication section of their RIX Wiki. View and reflect on the communication skills in the video.

Look at the pace of your interaction, the quality, eye contact, tone of voice, body and facial expressions. What can you and others learn from it?

Could you expand more on the communication section of the Wiki? You might like to look back at the Person Centred Planning Wiki template and the communication section to see if there are any other areas you could add.

Now select the ‘Quiz’ tab to move onto the next section

Quiz

Session 4 - Understanding Communication

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Question 1 of 5

1. Question

Have a look at the above image, in your opinion, based on the image alone, what do you think is the communication stage of this individual?

Pre-intentional

Anticipatory

Intentional

Speech

Correct

The correct answer is ‘C – Intentional’. This is an example of cause and effect which signifies that the person is at the intentional communication stage ‘I do something and something happens’

Incorrect

The correct answer is ‘C – Intentional’. This is an example of cause and effect which signifies that the person is at the intentional communication stage ‘I do something and something happens’

Question 2 of 5

2. Question

Communication is a basic human right, it enables us to control our existence and build relationships. It is therefore important to consider communication needs of people that we support. Who should be contributing to the Communication Section in one’s RIX Wiki?

Nurse

GP

Speech and Language Therapist

Occupational Therapist

Correct

The correct answer is ‘C – Speech and Language Therapist’. If possible SALT should be involved in contributing to the communication section of one’s Wiki

Incorrect

The correct answer is ‘C – Speech and Language Therapist’. If possible SALT should be involved in contributing to the communication section of one’s Wiki

Question 3 of 5

3. Question

Which of the following communication tools would be used with someone who is visually impaired and has profound and multiple learning disabilities with complex communication needs?

Signs

Symbols

Objects of reference

Pictures

Correct

The correct answer is ‘C – Objects of reference’.

Incorrect

The correct answer is ‘C – Objects of reference’.

Question 4 of 5

4. Question

Have a look at this video. In your opinion is there an evidence of intentional communication?

Yes

No

Correct

The correct answer is ‘A – Yes’. It is clear that the communication is intentional as the behaviour (body language and vocalisations) is consistent, purposeful and clearly communicative

Incorrect

The correct answer is ‘A – Yes’. It is clear that the communication is intentional as the behaviour (body language and vocalisations) is consistent, purposeful and clearly communicative

Question 5 of 5

5. Question

Which one of the following icons represents a Map on the RIX Wiki?

Correct

The correct answer is ‘B’

Incorrect

The correct answer is ‘B’

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Thank you for completing the Session 4 Feedback, you can now continue on to Session 5 – Working in Multi-Disciplinary Teams by clicking here