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Updating seat count after adding a seat to an existing AC key in SafeSync for Enterprise (SSFE)

Updated:

7 Nov 2016

Product/Version:

SafeSync for Enterprise 3.1

SafeSync for Enterprise 3.2

Platform:

iOS 9.2

Summary

You want to know how to update seat count via the web console after adding seats to an existing activation code (AC) key. An example scenario:

You have used SafeSync for Enterprise and the number of seats is 20.

Recently, you added 20 seats, which resulted in a total of 40.

The AC key was not changed.

Details

Public

To update manually:

Go to the Admin portal and access Administration > License Information, then click the Refresh button. The seats and expiration date will be updated if the AC is changed on PLS.

You could check the license details on the Admin portal as well by going to Administration > License Information and clicking the "View details online" link.

To update automatically, there is a cronjob that checks the PR license at 00:30 every day at midnight. The seats and expiration date will be updated if and only if the remaining day <= 1 day. For example, if the expiration date of license is June 25, then SSFE will update seats and expiration date on June 24.

Premium

Internal

Rating:

Category:

Configure

Solution Id:

1115630

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