Terms and Conditions for online booking of Tiago with an authorized dealer of Tata Motors Limited (hereinafter referred to as 'TML')

'Customer' means a Prospective customer interested in online booking of Tiago and includes any Individual / Firm / Proprietorship / Company etc.

The online booking system will facilitate the prospective customers in faster booking of Tiago in a secured environment and at their convenience.

Booking is allowed only with authorized DEALER'S of TML as mentioned in this website.

For Customers who book between 10th March 2016 to launch date, Customer can mention the fuel option. Customer would need to visit the dealer post launch to confirm the model variant and color of choice.

The Customer/s is requested to thoroughly read and understand specifications, features of Tiago posted in https://bookonline.tatamotors.com/ before making their choice. Tiago will be available in variants in petrol and diesel versions.

A customer may book one or more Tiago and the customer will be required to pay booking amount of Rs. 10,000/- for booking of each Tiago booked online. This booking amount will be directly transferred to the bank account of the Dealer selected by the Customer.

The price, specifications and features of Tiago are subject to change without prior intimation and at the discretion of TML.

Its optional for the customer to book online, Customer may opt for booking the car from dealership after the launch.

Acceptance of payment towards booking

Acceptance of online booking payment is taken on behalf of the Dealership by Billdesk (hereinafter referred to as 'Agency').

Payments made by the customer for online booking of Tiago through payment gateway agency are subject to the terms and condition as provided by the respective agency. TML or its Dealers would not be responsible for any non-payment or wrong payment made in respect of the booking through the agency.

The booking amount for Tiago will be displayed on the payment gateway site once the Customer makes choices such as Dealership, State, City, Fuel type. The Booking amount can be paid online using debit card / credit card / Internet banking. Customer would need to visit the Dealership post launch to confirm his/her exact variant.

The customer shall pay or arrange to pay the dealer the balance amount of the Tiago to complete the successful purchase process of the car. The balance amount shall be paid by the customer before the delivery commitment date given by dealer. Dealer is not liable to make deliver to the customer till full payment of the car made by customer.

Processing fees for booking amount paid by the customer will be borne by Dealer, but only in case where the booking is getting converted into a successful sale.

The Customer needs to provide accurate information while filling the form online and will be required to submit documents as specified by the Dealers including PAN card, Address proof, Driving license and other documents as specified by the Dealer for completing the booking / subsequently sale / cancelation / refund of the booking amount.

All document originals will need to be produced at the time of taking delivery of Tiago. In case Customer does produce any of the above-mentioned proofs, they should submit copy of any other valid photo identity proof duly attested by a gazetted officer and mention the details of the same on the form. For online payment, the details are to be filled at the relevant section and will have to be produced at the time of delivery. If the Customer fails to comply with these conditions, the Dealer with whom the order is placed reserves the right to deny the delivery of the Tiago.

Any information of the Customer may be shared with the government if any authority calls upon TML to do so, or as may be prescribed under applicable law.

After online submission of the form and a valid online payment transaction, the system will generate a booking reference number for the receipt of payment towards the booking amount. The Customer shall use the booking reference number to communicate with the Dealership and for any future communication.

Only after receipt of the full balance price of the car the booking will be binding. Until the full balance price of the car is received for the online booking is merely a request on part of the Customer and an indication of an intention to sell on part of the Dealer and does not result in a booking confirmation or contract of sale. Should the booking fail to be accepted for whatever reasons could not be completed there will be no financial implications to TML or the Dealer. Except for the refund and interest as per the terms mentioned herein.

The Customer agrees that the Dealer shall not be deemed to have accepted the booking of the Customer or be bound by the booking until Dealership notifies the Customer of its acceptance of the booking within a period of 10 days.

The booking is non-transferable and only the Customer booking online would be eligible to the buy Tiago by making full balance price of the car payment if the booking is accepted and confirmed by the Dealership.

Prices of the different variants of Tiago variants would be revealed post launch.

Post launch, the price shown online is the 'ex-showroom' price and is subject to statutory levies, taxes, insurance, etc. Purchase price of the car in question shall not include the cost of insurance, VAT, road tax, registration, handling, logistics or any other govt. levies if any. The final 'on-road' price can be availed at the nearest dealership on request and the prices may be subject to change on the date of delivery.

By choosing to pay online towards the booking of the car the Customer agrees to abide by all the applicable laws including the local laws governing sale of cars.

Any increase in the on-road price till the completion of deliveries to the customer caused solely and directly on account regulatory or other legal requirements shall be borne by the customer.

The amount paid online by the Customer will be transferred to the Dealer as selected by the Customer within 48 to 72 hours from the receipt of online payment. The Customer may make further enquires if any with the selected dealer post 72 hours of online transaction.

Delivery of the variant, fuel type or color preference given by the Customer may be affected by production constraints. In case the Dealership is not able to match the preference of the Customer, The Dealer will alternatively OFFER to the Customer other available variant. Any differential amount applicable thereof will have to be borne by the Customer.

Ex-Showroom price of the Tiago will vary depending upon the variant and color choice and the city where the delivery is to be made. The customer is aware that at the time of booking the prices, colors and variants will not be disclosed by TML and thus if the customer decides to cancel the booking for the reason of expectations not being met, the cancellation process will be followed as per the mentioned agreement terms herein. The ex-showroom prices applicable to your city on date of booking will be available on the TML website post launch and dealership where delivery is intended to be taken.

TML shall have the right to revise the specification, standard fitment and / or accessories for Tiago or introduce new versions of the variants.

Delivery of TATA CAR

Delivery of Tiago is subject to availability at the selected dealership. In case of non-delivery of Tiago the Booking shall be deemed as cancelled. The customer/s has to follow the cancelation / refund procedure as mentioned herein.

Once the customer selects the variant and informs the dealer, the dealer shall within 7 days inform the customer about the expected delivery of the car within 10 weeks, which would also depend upon the variant, specifications and color selected by customer.

Customer will be informed of payment receipt confirmation. The Dealership will not be responsible if delivery of the Tiago is delayed due to any reason beyond its control.

Expected Delivery of Car would be confirmed by the dealer on receiving the choice of variants by the customer. If delivery is delayed beyond 21 days from the tentative date of delivery intimated by the Dealer interest @10% on online booking amount will be paid by the Dealer from the date of delivery commitment.

The Customer can also contact the Dealership indicated for the purpose of taking delivery. TML would not be responsible for delay/ non-receipt of communication by Customer due to incorrect address, given in the Online booking form or otherwise. Customers booking is liable to be rejected by the dealership in case of incomplete forms or non-receipt of booking amount, refunds incase of incomplete forms shall be made to the customer by the dealer within 15 days without interest applicable on such booking amount.

The Dealership set out in the Online Booking confirmation as selected by the Customer during the online booking process will make delivery of Tiago.

TML reserves the right to change the Dealership for the purposes of the delivery of Tiago.

In the event of any unforeseen circumstance, Acts of God or Force majeure delivery period may be subject to change. This will be informed to the Customer directly by the Dealership or it's representing Agency. In such an event customer will not be eligible for any interest on the amount paid to the dealership during the online booking. The customer shall be free to cancel the booking upon receiving such intimation by the dealer.

Under no circumstances will TML and dealership be liable towards any financial implication, Interest or penalty including but not limited to delays not in their control. Also TML or it dealer shall not be liable to pay any compensation or cost in such an event.

Cancellation, Refund, Payment of Interest.

For cancellation customer need to send a mail to connect@tatamotors.com , mentioning in the subject line Tiago Cancellation <Billdesk Booking ID>

Refunds in case of cancelation by the Customer will be made within 21 days from the day of request of cancelation made by customer. Interest will be paid @10% in case the refund is delayed beyond 30 days from date of cancellation request.

Booking, refunds, cancellations etc. will be governed by the terms and conditions of Booking / Sale as agreed upon with the dealership.

Customer would need to collect the refund directly from the dealership subject to completion of cancellation formalities. There will be no liability to TML under any circumstances whatsoever.

Customer need to mention their contact details and Billdesk Transaction ID, Reference ID, Sales Order Number and amount, in the mail for processing cancellation request and to get in touch with customer in case of any addition details are required to process cancellation request.

TML may contact customer for cancellation request.

General

TML has the right to change the terms and conditions of the offer without prior notice.

TML or Dealership will not be responsible for delay, loss or non- receipt of online booking information or any other form of submission not contemplated herein.

TML reserves the right to change the variants, variant names and specifications at its own discretion and will make reasonable efforts to keep the Customer informed before the completion of the sales process.

TML or its Dealerships will not assume any liability for any inability or failure on their part in executing any order registered by any Customer on account of any causes, constituting a force majeure or otherwise, beyond their control.

In event of demise of Customer, the booking / Allotment / retention stands cancelled and will be refunded as per refund terms mentioned, to the nominee on production of original documents as stated by dealership.

In any case of dispute, inconvenience or loss, Customer agrees to indemnify TML and its Dealerships.

Any dispute relating to enforcement, interpretation or application of these terms and conditions will be subject to Courts at Mumbai alone to the exclusion of all others.

TML reserves the right to alter any terms and conditions or the process itself clause at its sole discretion as and when considered necessary. Reasonable efforts will be made to keep Customer informed as soon as possible.

By BOOKING online via this website the customer/s accepts and agrees to the above terms and conditions. Non-acceptance of any of these terms and conditions will result in disqualification

The Booking under this scheme is optional and is initiated by TML solely to prioritize and for convenience of its serious/interested customers. Tiago can be booked and purchased without booking from this website as well.

The offer to purchase the car subject to T & C is optional. Customer may choose not to book the Tiago in response to the offer.

TML reserves the right to amend these Terms and Conditions and may withdraw or discontinue the offer without prior notice.

TML, their directors, employees, dealers, consultants, assume no liability whatsoever for any direct or indirect loss or damage arising from an Applicants' applying for purchase the car as per the T & C. TML may terminate or withdrawal of the offer, change of Terms & Conditions or for any loss or damage, howsoever arising.

The booking is completely voluntary for customers and entirely at their discretion

Customer's token deposit of Rs. 10,000 /- paid by them at the time of booking will be adjusted against the price of the car at the time of purchase.