Customer satisfaction excellence continues

Published on the 15-01-19

Customer satisfaction continues to grow through high standards of service provided by the Clarity Software implementation team

Quality customer experience and client satisfaction are key fundamentals for the success and growth of Clarity Software. The current software implementation team work hard to ensure that solutions are installed on time and to client specification.

Clarity team members are required to be responsive, with an analytical and solutions focused approach to dealing with customer related queries.

Charlie Gallagher, Implementation Consultant for Clarity Software recently provided an onsite training session for valued client Print & Cut, which resulted in excellent feedback for the level of service provided.

Mark Starkie, Print & Cut Managing Director commented;

“Charlie was absolutely brilliant. He understood immediately what I was trying to achieve with the system and delivered the training with absolute professionalism. He is a credit to the Clarity team and I can’t praise him enough”.

“Charlie has been with the company for several years now, he started as a support engineer and quickly progressed to implementation due to this ability to adapt his thinking to a customer’s specific way of working.

As a member of the implementation team Charlie will listen to the needs of a customer and ensure Clarity is configured to maximise efficiency and enhance the customer’s workflow.

He is always willing to go that extra mile to help out clients and colleagues, he is an excellent member of my team”.

“It was a really positive day, I am pleased I could help Mark at Print & Cut to see the capabilities of Clarity and instill confidence in the software” – Charlie Gallagher