I need some help with my laptop. On startup the other day I got a blue screen that said "hard error, physical memory dump". I shut it down (not sure if that was the correct thing to do) and it restarted w/o any issue. Since then it has started locking. Sometimes on startup and sometimes while I was using it. Now it won't even complete a startup w/o locking. The light for the hard drive is solid on when it locks. It has never done this before. I am not sure if I have a virus or if is a hardware/software issue. Any help is appreciated.

Download WhoCrashed [You must be registered and logged in to see this link.]This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.Put a tick in Accept then click on NextPut a tick in the Don't create a start menu folder then click NextPut a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking FinishClick AnalyzeIt will want to download the Debugger and install it Say Yes

WhoCrashed will create report but you have to scroll down to see itCopy and paste it into your next reply

Crash dumps are enabled and no valid crash dumps have been found on your computer. In case your computer does experience sudden reboots it is likely these are caused by malfunctioning hardware, power failure or a thermal issue. To troubleshoot a thermal issue, check the temperature using your BIOS setup program, check for dust in CPU and motherboard fans and if your computer is portable make sure it's located on a hard surface. Otherwise it's suggested you contact the support department of the manufacturer of your system or test your system with a memory test utility for further investigation.

Download and install [You must be registered and logged in to see this link.]Open it.1: In left pane expand Computer folder.2: Click once on Summary3: In upper menu, go Report4: And then to Quick Report-Summary5: Save it in text file, and paste it in your next post.

Version EVEREST v2.20.405 Homepage [You must be registered and logged in to see this link.] Report Type Quick Report Computer Generator Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail) Date 2010-02-07 Time 00:12

Chipset Manufacturer: Company Name ATI Technologies Inc. Product Information [You must be registered and logged in to see this link.] Driver Download [You must be registered and logged in to see this link.]

Chipset Manufacturer: Company Name ATI Technologies Inc. Product Information [You must be registered and logged in to see this link.] Driver Download [You must be registered and logged in to see this link.]

BIOS Manufacturer: Company Name Phoenix Technologies Ltd. Product Information [You must be registered and logged in to see this link.] BIOS Upgrades [You must be registered and logged in to see this link.]

Problems & Suggestions: Suggestion Are you looking for a BIOS Upgrade? Contact eSupport Today! Suggestion System BIOS is more than 2 years old. Update it if necessary.

Please download Malwarebytes Anti-Malware from [You must be registered and logged in to see this link.].Alternate link: [You must be registered and logged in to see this link.].(Note: if you already have the program installed, just follow the directions. No need to re-download or re-install!)

Double Click mbam-setup.exe to install the application.

(Note: if you already have the program installed, open Malwarebytes from the Start Menu or Desktop shortcut, click the Update tab, and click Check for Updates, before doing the scan as instructed below!)

Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.

If an update is found, it will download and install the latest version.

Once the program has loaded, select "Perform Full Scan", then click Scan.

The scan may take some time to finish,so please be patient.

When the scan is complete, click OK, then Show Results to view the results.

Make sure that everything is checked, and click Remove Selected.

When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)

Please save the log to a location you will remember.

The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.

Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

I cannot do the update. The only way I can get into my laptop now is through the Safe Mode which I cannot access the internet so I cannot update it. I have been doing all this with a flash drive and my desktop. :sad:

2010-02-02 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job- c:\program files\Google\Update\GoogleUpdate.exe [2010-01-30 02:05]..------- Supplementary Scan -------.uStart Page = [You must be registered and logged in to see this link.]uSearchMigratedDefaultURL = [You must be registered and logged in to see this link.]uInternet Connection Wizard,ShellNext = [You must be registered and logged in to see this link.]uInternet Settings,ProxyOverride = *.localuSearchAssistant = [You must be registered and logged in to see this link.]uSearchURL,(Default) = [You must be registered and logged in to see this link.]IE: &SearchIE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~4\Office10\EXCEL.EXE/3000IE: Google Sidewiki... - c:\program files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.htmlIE: Send To &Bluetooth - c:\program files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htmDPF: {D9CDEFE3-51BB-4737-A12C-53D9814A148C} - [You must be registered and logged in to see this link.].- - - - ORPHANS REMOVED - - - -

[HKEY_USERS\S-1-5-21-725065103-563730624-2752237133-1005\Software\SecuROM\!CAUTION! NEVER A OR CHANGE ANY KEY*]"??"=hex:e1,51,8d,e8,82,38,f6,ef,e6,0e,1f,b6,f3,c6,63,44,32,fe,c5,92,0b,f6,76, 57,4d,4d,71,33,48,af,f3,46,ad,a7,eb,c0,06,ae,ae,de,24,7a,95,a6,9f,65,90,aa,\"??"=hex:60,e7,21,b4,22,94,78,d3,9e,d3,e4,57,ff,30,8d,57.--------------------- DLLs Loaded Under Running Processes ---------------------