Home Improvement Franchise Opportunity

As the owner of a Mr. Handyman franchise, you’ll be part of the Neighborly™
businesses in your area, making it easier for local homeowners to find
your team of trusted home repair & improvement experts. Through Neighborly™,
we promote our collective power as the number one source for home services,
introducing your business to the broader Dwyer Group customer base in
your area. You’ll have a competitive edge over other local businesses
in your field and benefit from the collaborative wisdom and experience
of other Dwyer Group franchise owners.

Invest in a Neighborly™ Brand

We created Neighborly™ to be a consumer-facing brand, uniting all
of the home service companies in the Dwyer Group family. With Neighborly™
homeowners have a trusted one-stop shop where they can find the local
home services they need while being assured of the top-notch customer
service inherent in the Dwyer Group family of brands. It’s as simple
as logging onto
getneighborly.com.

Libby and Mike McCalley

Mr. Handyman Owners Since 2008

Mike was the handy kid in the neighborhood growing up, doing lawns and
leaves when younger, and eventually turned that into painting, drywall,
minor drywall and roll roofing work on garages. He worked for a builder
for two summers during college before doing his own handyman work his
last summer before graduating. As a homeowner and hobbyist woodworker,
he also updates bathrooms, painted every home he has ever owned, built
furniture, shelving and the like.

He and Libby have an apiary and he builds their hives. He says he doesn’t
have the skills to do the work his staff does day in and day out (not
quickly anyway), but he has a good idea of how the work is done, and has
the business background to operate and manage a business that does this
type of work.

Additionally, during his corporate career he’d call on contractors
and service providers when his busy schedule simply didn’t allow
him to complete something that needed done, and it was always a miserable
experience. In two different instances, home additions took much longer
than the contractor promised. Weeks’ worth of work took 2 months.
A 6-week room addition, took 4 months. His IT career was supporting call
centers and customer service organizations and he lamented how badly the
‘trades’ needed a ‘white collar’ customer service approach.

“Mr. Handyman was my opportunity to bring this idea to fruition.
10 years later, this is still the backbone of our operating philosophy.”

How many years? 9

Why Mr. Handyman? “Having spent almost 25 years in the corporate world, and dreaming of being
my own boss, my layoff from Citigroup as the financial crises unfolded
seemed the opportune time. We explored many concepts with a franchise
consultant, but Mr. Handyman connected with us.”

What were they doing before? Mike: IT professional for GE (12 years) and Citigroup (11 years). Last position
held prior to MRH was as divisional CIO for a Citigroup business in Jacksonville,
FL. Mike has a Bachelor of Science in Computer Science, and a Master of
Science in Business.
Libby: Bachelor of Science in Marketing and a 10-year career in hospitality/restaurant
management before starting a family and raising three boys before opening
Mr. Handyman with Mike.

Key Benefit of Mr. Handyman franchise ownership? Hands down, the key benefit to owning a Mr. Handyman franchise vs. opening
my own home repair and improvement company, is the owner peer group. With
125+ other owners out there, no matter the situation that I run across,
I can find somebody that’s had a similar situation and I can pick
their brain. As we’ve grown over the last 10 years, I’ve always
had a few rabbits (larger, growing owners) ahead of me and I’ve
monitored what they were doing and how I might leverage it. If I was an
independent home repair and improvement company, I wouldn’t have
this peer group in other cities, and everybody in Jacksonville would be
potential competitors and less likely to share as openly.

JoAnn McCabe

Mr. Handyman Owner Since 2008

JoAnn McCabe is a graduate of the U.S. Naval Academy, with a B.S. in Aerospace
Engineering. She also has an MBA from Southern New Hampshire University.
McCabe spent 8 years of her time in the Navy in physical security, overseeing
the Navy’s northeast region and managing 1,500 people. In 2008,
she opened her Mr. Handyman business and has been growing it ever since.
Since then she has been honored in several arenas, including the Angie’s
List Super Service Award, Mr. Handyman President’s Circle, Customer
Service Champion, among others. She is also a member of the Franchise
Advisory Council and serves as a field training center for new owners.

How many years? 9

Why Mr. Handyman? She was looking for a proven business model.

What were they doing before? Officer in the U.S. Navy and served in the Reserves.

Key Benefit of Mr. Handyman franchise ownership? She selected Mr. Handyman for their results-oriented systems, support
network, and the flexible workweek schedule, which allowed her to meet
her Reserve obligations.

Wayne & Kim Owczarzak

Mr. Handyman Owners Since 2009

Kim and Wayne enjoy the opportunity to connect to their community through
Mr. Handyman. “Some days I think we could write a book on customer
stories,” Kim reminisced. “On an annual basis, we participate
in the National Day of Service where we provide one day of service to
an organization. Last year, we provided a local Disabled Veterans and
Homeless Shelter our day of service. Meeting the members of the organizations
and the individuals who receive services really make you understand why
we do what we do.”

Wayne also felt the impact of the National Day of Service within their
Mr. Handyman family. “Every year I am amazed at how willing our
employees are to donate their time for people in need,” he added.
“Seeing the appreciation from the charity or family toward our employees,
and the joy they get out of the experience is a wonderful thing.”

How many years? 8

Why Mr. Handyman? “Home office support is one of the primary reasons why we purchased a Mr.
Handyman franchise.”

What were they doing before? Wayne: Ran a battery distribution center, Kim: Ran an off shore data center

Key Benefit of Mr. Handyman franchise ownership? “The variety of support you can get from your business development
liaison to marketing programs, technology support, and at times, just
someone to lean on for advice, has all helped us in our journey over the
years.”

Allen & Penny Ellison

Mr. Handyman Owners Since 2009

Allen Ellison served as a staff sergeant in the U.S. army for 14 years,
and then went on to own and operate a flooring company in his home town—all
before opening Mr. Handyman with his wife Penny. Mr. Handyman of West
Knoxville has been one of the top performing franchises since they opened,
having received impressive awards including the Rookie of the Year, Trailblazer
Award and Franchise of the Year Award.

How many years? 8

Why Mr. Handyman? Owner networking at events. “For me, it’s other owners that
I want to hear from. It’s easy to pick up the phone and call an
owner after meeting face to face.”

This information is not intended as an offer to sell, or the solicitation
of an offer to buy, a franchise. It is for information purposes only.
Currently, the following states regulate the offer and sale of franchises:
California, Hawaii, Illinois, Indiana, Maryland, Michigan, Minnesota,
New York, North Dakota, Oregon, Rhode Island, South Dakota, Virginia,
Washington, and Wisconsin. If you are a resident of or want to locate
a franchise in one of these states, we will not offer you a franchise
unless and until we have complied with applicable pre-sale registration
and disclosure requirements in your state.

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