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Monday, 9 May 2016

Company Description
Hilton Hotels-These hotels may not be exclusive to the jet set, but you may need an airliner to reach them all. Hilton International runs the overseas operations of US-based hospitality giant Hilton Hotels, managing some 400 hotel properties in about 80 countries. In addition to hotels, the division operates resort destinations, timeshare locations, and a chain of about 50 LivingWell health clubs.Job Title: Reservations Agent-Contract

Job Description
As Reservations Agent, you will work with trend data to respond to Guest and customer enquiries so to develop strong relationships and maximise revenue opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times

Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates

Identify new contacts and pass sales leads on to the relevant sales team. , develop sales leads, and respond to sales opportunities in order to maximise revenue

Produce quotations and written confirmation to all clients

Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business

Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts

Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate

Ensure delivery in quality in processing guest requests and bookings.Qualification