You are able to cancel a BTC withdrawal request to an external address under Account Funding/Withdraw BTC ONLY IF the withdrawal is still IN-PROGRESS and the transaction has not been broadcasted to the blockchain. In this case, there will be a 'Cancel' button next to the request. You can check the transaction status on bitFlyer's Block Explorer: chainFlyer.

Due to security reasons, bitFlyer processes the deposit and withdrawal of bitcoin after a certain number of confirmations on the blockchain.

Approving the transaction on the blockchain may take some time. You can verify the status of your transaction by entering your virtual currency address here. Paying an additional miner fee can help speed up the process when sending virtual currency, especially when the blockchain is congested.

You can verify the status of your transactions by entering your bitcoin address here, on bitFlyer's Block Explorer: chainFlyer.

EUR deposits from SEPA supported banks generally take 1-2 business days to arrive, depending on banking hours and bank holidays.
Please note that if the deposit is arriving from a non-SEPA supported bank, the processing of mentioned deposit might require more time.

The process of EUR withdrawals to SEPA supported banks generally take 1-2 business days to clear from one bank account to another. Please note that similar to deposits, there may be delays depending on bank holidays and banking hours.

If unsupported tokens/coins/digital currencies are accidentally deposited/transferred, they are generally non-refundable. If the deposit can be refunded, the customer will be responsible for any fees that may apply. Our supported coins currently are BTC (Bitcoin) and ETH (Ethereum).

As per the nature of Ethereum, there may be a slight transaction fee (approximately 0.0001 ETH) associated with the transfer, to be borne by the sender.

All incoming Ethereum transactions will be fully checked to ensure security. These checks may take anywhere from an hour up to the end of the following business day to complete. We appreciate your understanding during this time.

As a general rule, bitFlyer cannot refund customers for accidental deposits of unsupported currencies or tokens. Even in cases where refunds are possible, you may be required to pay related fees.

Please keep in mind that the fees come on top of the withdrawn amount. This means that you have to have enough balance for the amount that you wish to withdraw AND for the fees!

Cancellation - It is only possible to cancel an ETH withdrawal if it has not already been processed by us. To cancel a withdrawal, click the 'Cancel' button next to the In-Process withdrawal. Please note that even if the cancellation of a transfer is initiated, there is a possibility that it will not effectively be cancelled, due to reasons such as the transaction already having been broadcast to the blockchain.

Processing of withdrawals can take longer during high volumes of withdrawal requests.

Incorrect Details - bitFlyer does not take responsibility for ETH funds after they have been transferred to an external Ethereum address. Ether funds sent to an incorrect Ethereum address cannot be retrieved.

If unsupported tokens/coins/digital currencies are accidentally deposited/transferred, they are generally non-refundable. If the deposit can be refunded, the customer will be responsible for any fees that may apply. Our supported coins currently are BTC (Bitcoin) and ETH (Ethereum).

As per the nature of Ethereum, there may be a slight transaction fee (approximately 0.0001 ETH) associated with the transfer, to be borne by the sender.

All incoming Ethereum transactions will be fully checked to ensure security. These checks may take anywhere from an hour up to the end of the following business day to complete. We appreciate your understanding during this time.

As a general rule, bitFlyer cannot refund customers for accidental deposits of unsupported currencies or tokens. Even in cases where refunds are possible, you may be required to pay related fees.

The Ethereum address assigned to each customer may change.

The amximum amount of ETH you can purchase is 60 ETH

If your questions are not resolved, please try contacting us by using the inquiry form.

Welcome to bitFlyer’s website!

You have arrived on bitFlyer’s website.

The website that sent you here is not owned or operated by our company.Any evaluations or opinions expressed on the preceding website are those of that website’s owner and operator and not those of our company.