Shipping & policies

Estimated Shipping

STANDARD SHIPPING: We use USPS shipping options when sending your order to you. We use a combination of First Class Mail, Parcel Post, or Flat Rate shipping methods. All domestic shipping will have Delivery Confirmation included.

Note: Effective January 27, 2013, USPS has raised their prices for First Class Parcel and Priority Shipping, both Domestic and International. We make every attempt to minimize your shipping cost for your order. If you have questions about shipping costs, please do not hesitate to ask.

SHIPPING ALTERNATIVES: Etsy makes getting what you want pretty easy! If you would rather have your purchase shipped FedEX or UPS just convo us with the products you are looking for, and we'll setup a custom listing with the shipping method of your choice.

SHIPPING INSURANCE: On shipments that you would like to have insurance added please convo me before making the purchase so I can make the shipping price reflect the insurance rate.

LOST / STOLEN / UNDELIVERED PACKAGES: In the very rare event that your package is lost, stolen, or undeliverable as addressed, we cannot be held responsible once your order is shipped.

*** INTERNATIONAL CUSTOMERS***: Unfortunately it is not possible to track packages once they leave the US and delivery confirmation and insurance is NOT available on the flat rate envelopes. So, while we can provide proof of shipment on our end, we cannot be responsible for packages once shipped internationally. Sometimes it just takes a little bit longer for them to arrive, due to customs. I can give you the tracking numbers, but it isn't possible to track them through the US postal system once they leave the country.

Any customs, duties, or taxes are the responsibility of the customer.

Payments

Payments

STANDARD PAYMENTS: We accept paypal for all payments. An existing Paypal account is not required to pay via this method. If you would like to pay with any major credit card, simply select Paypal as your method of payment in the Etsy checkout, click on the green "Pay with Paypal" button, and follow the steps to pay with a credit card. Paypal will simply facilitate the transaction.

CUSTOM LISTINGS: Payment is expected within 24 hours of a custom listing, after which the listing will be removed. This allows us the opportunity to fulfill your request, but to also release the products for others to purchase in the event that you change your mind. If you need to make an arrangement with me for payment please let me know ahead of me putting up a custom listing.

NOTE: Custom quilts, including t-shirt quilts, require a $100.00 deposit required once we receive your shirts. Once the quilt is finished, the remaining balance will be charged via a custom listing. Payment is required, and once received your finished quilt will be shipped to you.

Returns & exchanges

Returns & exchanges

QUILTS and CUSTOM ORDERS: All items are hand made; we do our best work on everyone's items that we make, if you feel that an item has slipped through quality control or have any other concerns when receiving your item please convo me with your questions.

FABRIC, PATTERNS, and KITS: We want all of our customers to be 100% satisfied. We have a 30-day return policy on items you are not satisfied with. Refunds will be issued once items are returned to us. Refunds will not be given for shipping & handling charges. Sale items may not be returned. Due to copyright laws, patterns and books may not be returned. All returns must be in original condition and packaging and they must not have a smoke or pet odor to them. Returns that have a smoke or pet odor are ineligible for a refund. All shipping and handling charges for Ineligible returns are the responsibility of the customer. Ineligible returns unclaimed after 30 days from delivery will be considered abandoned.

We do not assume responsibility for items once shipped. Please see our Shipping Policies for details on shipping insurance.

Additional policies

Additional policies

Computer monitors, scanned fabric, and camera lighting all play into the images that you see on your screen. We do our best to accurately describe the colors in the product, whether it is fabric or a quilt.

Jenn & David Thurston and Vicki Tolzmann each participate in the process of creating, constructing and managing this Etsy shop. We also operate Pillowhound as an alternate storefront for selling decorate pillows and related products (listed with Etsy under the username Pillowhound). Per Etsy guidelines, we are not able to sell identical products between our two sites, and therefore can not combine orders for reduced shipping. If you have any questions, please do not hesitate to ask!