Category / Telephone

BusinessWeek: “Like almost everyone, Indian operators dislike dealing with abusive customers frustrated by shoddy service. But more important, India’s leading outsourcing shops say their U.S. corporate clients continually try to ratchet down prices, which inevitably drives down the quality of service they can provide. So lately, Indian outsourcers have begun turning down call center contracts, preferring better-paying deals for processing mortgages, handling insurance claims, overseeing payrolls, and more.”