A $25 shipping fee will be added to International orders during the checkout process.

We deliver to all destinations around the world. Goods are generally shipped within five days of payment.

Please note items made to order may take up to three weeks to be completed.

New Zealand orders are dispatched via NZ Post, are tracked, and should be received within three business day.

International orders are dispatched by tracking order, and usually take 10 days - 2 weeks, depending on the destination and customs.

International orders may be subject to local taxes or duties.

RETURNS

We will replace any damaged or faulty products free of charge.

Please contact us within 48 hours of receipt if you wish to replace any products for these reasons.

All items for replacement must be returned to us in the condition that they were shipped, un-used with the tags attached.

We do not take responsibility for any items lost while being returned to us.

Please contact us if a package has not arrived within 14 days of confirmation of dispatch.

Please choose carefully - there are no refunds/credits on items if you simply change your mind.

REPAIRS

We will repair any manufacturing fault at no cost within six months of purchase.

Proof of purchase is required.

Manufacturing faults do not include: chipped, cracked or broken gemstones, broken chains, plating that has worn off, and general wear and tear including earring posts that have bent out of shape or oxidized.

Please read our Care Instructions carefully.

STOCK AVAILABILITY

As indicated on our website, some of our items are one-off or limited edition pieces.

In the event that an item on our website is out of stock, where possible we will give you the option to put the item on back-order. In this case we will notify you by email when the item is ready to be delivered.

INTELLECTUAL PROPERTY

All products, designs, and images on our website are protected by copyright.

Please contact us should you wish to use images from this site or our Facebook page.

CUSTOMER SERVICE

Sylver and Shackel products are made with care and to the highest quality. Our goal is 100% customer satisfaction.

Please email us with your comments or feedback at info@sylverandshackel.com