Xbox Live Gold changes frequently asked questions

Everyone can enjoy popular entertainment apps for Xbox One and Xbox 360 – Just sign-in with a bonus Xbox Live Account.

Q: Why is Xbox making this change?

A: At Xbox, we’re deeply committed to delivering the best gaming and entertainment experience to you – our most loyal fans.

Q: What new benefits are coming to Xbox Live Gold?

A: Starting from today, 4 June 2014, we’re making Xbox Live Gold even better. Games with Gold is now available on Xbox One, so a single Gold membership will get you bonus games on both Xbox One and Xbox 360. Plus, we’re introducing Deals with Gold for Xbox One which gives members exclusive discounts on games in the Xbox Store. With the most advanced multiplayer, Games with Gold and Deals with Gold, Xbox Live Gold is better than ever.*

Q: What is included with my Xbox Live Gold membership?

A: With Xbox Live Gold, you get the most advanced multiplayer gaming, bonus games, exclusive member discounts and more. Play games like Titanfall™ and Halo with your friends on a network powered by over 300,000 servers for maximum performance. Your membership includes a growing library of bonus games, and discounts up to 50-75% on games in the Xbox Store. And on Xbox One, it’s even better, with smarter, faster matchmaking and online multiplayer for everyone in your home.*

Q: Will I be able to cancel my Gold membership?

A: Yes. With the Xbox One and Xbox 360 updates now available, Xbox Live Gold members who have purchased a paid membership before 4 June 2014 and activated that membership before 30 June 2014, can cancel and receive a pro-rata refund of any unused remaining days between the date of cancellation and the date their paid Gold membership ends. Cancellation and pro-rata refund requests must be made by 31 August 2014 and require six to eight weeks for processing. Bonus or trial Gold memberships are not eligible for a refund. To request your pro-rata refund, please click http://support.xbox.com/contact-us.***

Q: What do I get now with my Xbox?

A: With the changes in place today, this means that everyone can enjoy the amazing gaming, TV and entertainment experiences that Xbox has to offer, straight out of the box. With an Xbox One or Xbox 360, you now get access to a vast range of our most popular entertainment apps, including Netflix, Hulu Plus, HBO GO, YouTube, Twitch, ESPN, NFL, Xbox Music and experiences such as Internet Explorer, Skype, OneDrive, OneGuide and Upload Studio without needing Xbox Live Gold*.

Q: When will this policy be available on Xbox One and Xbox 360?

A: We’re pleased to announce that the important changes to Xbox Live are now live.

Q: Will this be available in all Xbox One and Xbox 360 markets?

A: Yes, this change applies to all customers in current Xbox One and Xbox 360 markets including any future Xbox One markets.

*Q: How is the Home Gold feature on Xbox One affected by these changes?

A: With Home Gold, on Xbox One, a single Gold membership provides multiplayer for everyone in your home. *

*Games with Gold Bonus Games Offer: For paid Gold members only; Active Gold membership required to play downloaded Xbox One games. Kinect and/or hard drive required for some games. Some restrictions apply. Home Gold on Xbox One: Limited to 1 Xbox One in home; restrictions apply. Smart Match matchmaking on Xbox One and Cloud Hosted Multiplayer only available in supported games. Games, including Titanfall, Halo, sold separately. Halo Spartan Assault available now on Xbox 360 and Xbox One. Halo for Xbox One release date not yet announced. Requirements and available features vary across consoles; Multiplayer between Xbox One and Xbox 360 not supported. **Available apps vary between Xbox 360 and Xbox One and by market. App provider-specific subscriptions and/or additional requirements may apply. *** All refunds must be requested at the same time through customer support (i.e. one refund request per customer). Proof-of-purchase documentation may be required. Microsoft reserves the right to deny any refund request that it deems to be fraudulent.