TripAdvisor Traveler Rating:

3.05Cleanliness

3.05Location

3.05Rooms

1.05Service

3.05SleepQuality

3.05Value

1.05

“the toilet that we could not flush...”

Aug 09, 2013Pamela K, Dover

when we arrived in our room we could not flush our toilet and we had to go find housekeeping ourselves to get any service...the front desk comment was I will put in a ticket and after waiting 2 hours and nothing...I had to go find housekeeping myself and they had no ticket but did come and try and fix it..with a snake....it still never worked all night but they were gone for the day..and in the morning called front desk again and still nothing so had to go to housekeeping again and they did come right out to help us again..now I did tip housekeeping each time very wealthy as they were the ONLY ones who tried to help!!!

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Pamela K.,Thank you for reviewing your recent stay. My sincere apologies that we did not live up to our usual standards in regards to your maintenance issue. Our Housekeeping/Maintenance Staff did think they had corrected the problem with your toilet, only to have the issue reoccur. As discussed with you, our Head Maintenance Engineer found a previous guest's child had attempted to flush a toy, creating an intermittent blockage. Thank you for allowing us to resolve this issue with you. Please allow us the opportunity to provide you with our usual level of service on your return to our area. We do appreciate your business and your feedback. Warm regards,Mary S.
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