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Usually a region 1 DVD player will not be able to be a multi region because it needs to be able to convert between pal and NTSC to play on your NTSC TV. Unless the player is a European model then it would be possible!

Your problem with the store is unclear. If you just purchased it, take it back. And I urge you to dig into your pockets for something a little better, as this system is not known to be reliable or exactly high-quality.