I agree with all the comments about MCI/Kansas City airport. How in the world did they come up that as best in class? Limited food, beverage, & shopping services, narrow walking concourses (not usually too big a deal given the relatively few flights, but when you are doing the "two gates to a makeshift security checkpoint" lineup, the security line throng in front of gates can block up the entire concourse. And then the pre-boarding lounges are often too small for the flight(s) body count. And limited, and lame, airline elite flyer clubs. It was supposedly built in this multi-terminal layout in order to attract major US airlines as an ideal middle of the country hub/base, but apparently never closed the deal with any of them. I've travel extensively domestically for over 2 decades, and no way in Hades is MCI the best mid sized airport. Its among the worst. JD Power's stock just dropped a notch for me. Call Transparency International - maybe they have a case to investigate here!

Kansas City is among the worst US airports. Security is not central like Denver or Atlanta. You go through a small congested security checkpoint to reach a cluster of only a few gates. Once inside, the already meager food and beverage choices get thinner. A recent "upgrade" was addition of restrooms inside the secure area. Thankfully MCI is not a major connection airport. The three separate terminal arrangement is terrible for connections. One nice thing is that it's only a few steps from the gate to the sidewalk, but waiting in the middle of the street for the slow bus to the awful car rental facility negates even that small advantage. A really good small airport is Albuquerque, which now even has rail connections to the city.

I have a Jaguar XF. J D Power does ratings etc on autos and every time I take the car for a service, they send me a questionnaire, or phone me one. I responded to them honestly with everything being rated good or better. This rating lost my service people a $1,000 Christmas bonus. I researched why and found out that Power rate the ratings "Outstanding and Exceptional" as the mid point, anything less than that is not acceptable. It was suggested that if I wanted to give good feedback I should rate everything as exceptional or outstanding. I will not perjur myself with such dis-honesty. Now I disbeleive everything that Power says. It is unreliable, fixed and un-scientific