Smart Solutions

Why didn't we think of this before? Here's a wealth of advantages to better meet your needs.

TelNat Transactions and Functionality

No matter where you are, if you have access to a touch-tone phone TelNat Telephone Banking Solutions allows you to:

pay your bills

on the same day, and

program them to be paid automatically at a later date

transfer funds

obtain the balances on your accounts, your lines of credit and loans

consult a list of past transactions: either the transactions charged to your account during the past 14 days or your last 20 transactions

change your confidentiality code.

In addition, even if not you're signed up for TelNat you can still call us to:

request a stop payment on a cheque

notify us of your change of address

request a trace on a transaction charged to your account

obtain foreign exchange rates

find banking machine and branch locations as well as business hours

order cheques

obtain copies of statements (bank account, etc.)

sign up for a flat-fee banking package

benefit from overdraft protection

request income tax slips

obtain a copy of a loan statement

find out about mortgage and personal loans, as well as Flex Line accounts.

Customer Service

TelNat gives you more than access to efficient Telephone Banking Solutions. You can also get answers to all your questions, as well as information on your banking affairs and sound advice when you need it, from 6 a.m. to midnight, 7 days a week.

Even if you have not signed up for TelNat, you can still call us to:

request a stop payment

notify us of a change of address

trace a transaction on your account

obtain exchange rates

check our business hours and
the location of branches or banking machines

order cheques

request copies of statements (bank accounts, etc.)

sign up for a Flat-Fee Banking Solution Package

obtain overdraft protection

obtain an income tax receipt

obtain a copy of loan statement

obtain information about personal loans,
mortgages and Flex Lines.

Montreal region
514-394-5555

Toll-free number
1 888 4 TelNat
(1-888-483-5628)

ATS (hearing impared)
514-394-6742
1-866-494-6742

If you have questions about new investments, RRSP renewals, or any other financial products or mutual funds we have on offer, our financial services managers will be pleased to answer them.

Security and Confidentiality

Transactions done via TelNat are just as secure as those you do via an automated banking machine. Without your Client Card number and your 3-digit confidentiality code, no one else can access or consult your account(s).

To access your bank file through TelNat Telephone Banking Solutions, you must begin by entering the last 13 digits of your Client Card. You will then be assigned a temporary 3-digit confidentiality code.

When you use TelNat Telephone Banking Solutions for the first time, you will be asked to change this code to one known only by you. Be sure to keep this code in a safe place and do not disclose it to anyone. That way when you use our services, your security is guaranteed.

Summary

Here are a few shortcuts you can take next time you call TelNat:

to return to the previous menu, press *

for help or for more information, press "0"

when you know the desired options, you can speed up the process by pressing them before the end of the message

when you carry out monetary transactions, be sure to note the confirmation number

you can pay up to five bills at a time, which cuts down on your transaction fees.