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Returns & exchanges

Refunds and Exchanges
Customer Service is our top priority we do not accept returns unless it is an error on our part. In this case, please send us a message within 24 - 48 hours.

Shipping policies

Shipping
Current turn around time is 1-3 business days prior to shipping. Please allow for these processing times as everything is handmade and made to order.
Order processing time is in addition to shipping time. The preferred method is USPS Priority Mail, this is generally 3 business days. Larger orders may take longer.

Once shipped, CANDYLANDCREATIONSNJ cannot be held responsible for the package. Every package includes a USPS delivery tracking number. Once you receive tracking information, it is now THEIR responsibility to deliver your package. Any questions you might have please contact USPS directly with your tracking number, they are the only ones that can help you!

Issues beyond my control such as incorrect address or other noted postal reasons will require the buyer to pay an additional cost to re-ship the package. CANDYLANDCREATIONSNJ cannot be held responsible for shipping delays due to holidays, inclement weather or other reasons pursuant to stated USPS delivery times. Thank you for your understanding.

***NOTE ask about multiple item shipping discounts!

Additional policies

All items are BRAND NEW and hand-made. Our unique designs are created with the highest standards. We thank you for choosing us!

*All sizes are an average. If you would like an exact size please measure you little ones head and subtract 1” for headband.

WARNING
SOME OR ALL OF MY PRODUCTS MAY HAVE SOME SMALL OR CHOKING HAZARDOUS PIECES, BEADS, EMBELLISHMENTS, ETC. PLEASE DO NOT LET THE CHILD WEAR MY MERCHANDISE WITHOUT SUPERVISION OR SLEEP WHILE WEARING ANY OF MY PRODUCTS. TUTU FANCY WILL NOT BE RESPONSIBLE/LIABLE FOR ANY INJURIES, MEDICAL ISSUES OR DEATHS.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.