FAQs

Date Posted:1 January 2009

The following topics can be accessed by clicking on the links to provide more helpful detail and explanation......

REGISTERING TO USE MYCUPPA - We only collect the essential contact details required to process your order. We do not sell, share or exchange our customer data to external or 3rd party companies Further details on our Security Policy are available in this article Security. For information relating to what is required to register a user account on mycuppa - please see this article User Registration. Our Privacy Policy is available here Privacy.

PAYMENT - We do not capture or store credit card details on the mycuppa.com.au site. All payments are handled by approved, certified and secure Payment Gateway providers. To understand more about what payment methods are accepted by mycuppa - please read this article Payments

INTERNATIONAL SHIPMENT -We ship all around Australia and to New Zealand we offer a fast 2-day Express service. We currently do not ship to any other destination outside of Australia or New Zealand.

SAMPLES - We do not provide free samples as this cost makes our products uncompetitive in the market - if you wish to read more about why we do not provide samples, please read this article Samples

GROUND COFFEE - By default, all coffees are presented as Whole Beans in our store. If you require ground coffees, please ensure you select the desired brew method grinding type at the time of placing your order. If you do not select the grind type, your order will be shipped as per the selected Whole Bean default. To read more about grinding, please open this article Grinding

GRINDER ADJUSTMENT - If you require advice or recommendations on how to adjust your grinder please see out Tip page Adjusting your grinder

BUYING COFFEE ONLINE - coffee is a fresh food any having fresh roasted coffee shipped directly from the roaster to your door is the only way to ensure the beans are fresh - retail and supermarkets just don't get it at all. See our article here Why buy coffee online

HOW MUCH SHOULD I PURCHASE - Confused about how much coffee of purchase in a single order ? read our guide on how long coffee stays at it's peak How much to buy

Operating 24x7, mycuppa pioneered the practice of applying roast dates to coffee bags in 2007 so you can be assured of freshness. Coffee is a fresh food, it needs to be used within weeks of roasting, not months. There's no need to put up with stale imported or supermarket coffee - we fresh roast 6 days a week. Needless to say we are passionate about the quality of coffee we sell to our clients, and are proud of the specialty coffee beans we are able to provide them.

Our premium quality products are delivered fast to your door across Australia at exceptional wholesale rates - straight from our roastery to your home or office. Along with our extensive range of everyday fresh roasted single origin coffee beans and blends to suit every taste, we also offer limited runs of feature coffees each month from the best available seasonal micro lots to make ordering the coffee beans for offices or homes as easy and enjoyable as possible.