Analyzing & optimizing your user flow is extremely important because this has a direct impact on business outcomes that matters most to you. The key to understanding what aspects of your user flow to experiment with is a function of narrowing your focus correctly.

Three Lean Six Sigma Techniques, traditionally used in manufacturing, can be applied to achieve this goalThese techniques are:

a) The IPO Diagramb) The Process Flow Diagramc) The Fishbone Diagram

In this interactive workshop, you'll gain familiarity with these three techniques by analyzing a user flow that everyone is familiar with.