Registration FAQ

Q: How do I register for BronyCon?

Q: Is it possible the convention will sell out before I can get my badge?

A: We have an unlimited number of 3 Day Badges available for purchase, both before and during the convention. However, all of our sponsor badge tiers have limited quantities and high demand - once they sell out, they’re gone for good so if you’re interested in purchasing one, act quickly!

Q: Does the parent or guardian of an attendee with a Children's Badge still need to purchase their own admission?

A: Yes, an adult accompanying a child under 13 years old must still purchase their own badge.

Q: Are there accommodations for people with special needs?

A: You can head to Registration or any info booth to get a special needs pass. These passes will allow individuals who have difficulty with long lines and crowds to enter events 20 minutes before doors open, provided they arrive 20 minutes early. Details will be written on the pass.

To note, the pass is only for Mane Event's Hall and Hoof Beatz's Underground Jam (where BronyPalooza is held). Other lines will be much shorter and will pass quickly.

If you have any further questions in this regard, or require any other form of special accommodations, do not hesitate to contact us at [email protected]

Q: What happens when I complete my registration?

A: When you register you will receive a confirmation email containing an attached copy of your ticket, as well as a link to download an app for iPhone or Android. Make sure you bring either a printed copy of the proof of purchase or the digital copy with you to the convention.

Q: Help! I accidentally lost/deleted my confirmation email.

A: We can easily resend your confirmation email. Just email [email protected], and be sure to include the name and email address you used to purchase your ticket. You can also recover your confirmation/ticket information by logging in at Eventbrite.com and going to “My Tickets.”

Q: How do I pick up my badge?

A: Go to the registration area and present your confirmation email from Eventbrite. We also recommend you have a photo ID available in case of problems with your registration. You will then receive your badge which grants you full admission to the convention. Please note that ID is required to pick military and senior badges.

Q: Will there be badge pickup the day before?

A: Yes, if you pre-registered we encourage you to pick up your badge starting at the estimated time of 2 p.m. on Thursday, August 6. This lets you skip the long registration lines on Friday morning.

Q: Who is eligible for the discounted Military 3-Day Badge?

A. Anyone with a valid military ID is eligible for the discount. This generally includes spouses, dependents, and veterans. Please make sure to bring your military ID to the convention and present it at badge pickup!

Q: All right, so I have my badge. What is it for?

A: Your badge gains you admittance to the convention for the days marked on it. You must have your badge visible on your person at all times while in the convention center, or when trying to re-enter the convention. Don’t lose your badge! They are individually labeled and you will not be able to obtain another without buying a new badge.

Q: I am no longer able to attend BronyCon. Can I get a refund?

A: All sales are final and we cannot provide a refund under most circumstances. However, it is possible to transfer a badge by contacting [email protected] Simply provide us with the legal names, email addresses, and desired badge names of both the person transferring the badge and the recipient of the badge. You can also transfer the badge to someone else directly through Eventbrite itself.

Q: Can I change my badge name?

A: You can alter the name on your badge on your Eventbrite tickets page. You may also email [email protected] and we will do our best to help you out.