Unaccompanied minors

We offer assistance and support before, during and after the flight for children from 5 to 17 years. Assistance to unaccompanied minors begins at the time they are received at the airport and ends when they are safely handed over to the designated person who is responsible for them at their final destination.​

This service does not include medical care and no staff member or collaborator is authorized to supply medicinal products to minors.

Before your trip

You must request the service through our call center from the time of booking up to 24 hours before departure. Your request must be confirmed for both the outbound and return flights, as there is a limit to the number of minors allowed per flight.

At the airport

An adult must be present at the counter of the origin and destination airport so the child can complete their journey.

Infomation (name, ID number, address and telephone) of the person who will handover and receive the child must be at hand at all times.The minor will not be transported without this information.

Prior to the acceptance and documentation of an unaccompanied minor, the
parents or guardians must complete and sign (legibly), the "Transporte
de Menores sin Acompañar" [Transportation of Unaccompanied Minors] form
which will be provided by the Airport staff.

If you’re the person requesting the service and under whose responsibility the airline receives the minor, you must remain available at the airport of origin until the flight departs. Additionally, the person authorized to receive the minor at the destination must be available at the destination airport at the scheduled flight arrival time or wait until the flight with the minor arrives in the case of a delay.

Other recommendations

Wait at the destination airport so that the airline employee can help them claim their baggage and accompany them to the airport exit to deliver the minor to the family member or the person authorized to receive them at the destination airport.

You must consult with the respective Departments of Immigration
about the entry and exit requirements and/or authorizations required for
minors at the country of origin and destination.

Unaccompanied minors in connection with another airline​

Each airline is free to define the requirements and policies of the services they provide. Therefore, when a minor is planning to travel on a connecting flight with an airline other than Avianca, and those routes are in the same contract of carriage, the persons responsible for the minor must verify the conditions and policies of the service of the other airline and the costs associated with that service (if applicable).​

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Unaccompanied minors will not be accepted if:

They are under five (5) years.

They are undergoing medical treatment.

The information requested in the form is not complete.

There is a delay and the minor runs the risk of missing their connecting flight(s).

Minors will be returned to the airport of origin in the following cases:

When there are unsolvable problems with their documentation, or the person authorized to receive them at the final destination airport does not show.

Minors cannot travel with excess baggage, extra pieces of baggage, or pets (in the cabin or as checked baggage, except when the unaccompanied minor has a disability, in which case a guide dog or an Emotional Support animal is allowed).

No overnight stays and/or more than 2 connections are allowed.

Please note

A minor between 13 and 17 is not allowed to take charge of another child aged between 0 and 12 years, unless they are the child’s parent.

The service is compulsory on all routes for children between 5 and 11 years (up to one day before their 12th birthday).

The service is optional for minors between 12 and 17 years.

Regió​n​​​​ ​​

Fare for tickets issued up to April 2​1, 2014

​Fare for tickets issued from April 22, 2014

​Fare

Fare

Age range

5 - 1​1​ years

Fare

Age range

12 - 17​ years

​Flights within Colombia

​COP 30.000​

COP 50.000​

​COP 100.000

​Flights within Ecuador

​USD 15

​USD 15*

​Not available**

​Flights within Perú

​USD 15

​USD 25

​USD 50

​Flights within Latinoamerica

USD 90

​USD 90

​USD 115

International flights (Europa, Estados Unidos y Canadá)​​​​​​​​

​USD 115EUR 85GPB 70

​USD 115EUR 85GPB 70

​USD 150EUR 110GPB 90

​Flights within Guatemala and Honduras​

​USD 30

​USD 30

​USD 30

*The
service applies for minors between 5 and 12 years.**The
service is not available for minors between 13 and 17 years.

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Specification

The charges apply per route (Origin – Destination and do not apply to connecting flights).

The charges apply for each minor traveling, regardless if they are included in the same booking or are siblings.

These charges may change without prior notice.

None of the charges include taxes, some local taxes may apply.

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If the minor is traveling with one parent

If
only one parent is traveling with the minor, judicial authorization
obtained in a juvenile court must be presented. This authorization must
include the legally approved signatures of both parents. To obtain this
authorization you must file the following documents with the court:

Proof of residence

Passport of the minor

Copies of pages 1, 2 and 3 of the child's passport

Original and a copy of the ID Card and Taxpayer Registration Card
(Brazilian Cadastro de Pessoas Físicas or CPF) of both the mother and
father

If the minor is traveling alone​

In this case you must present an authorization letter, which does not necessarily need to have been endorsed by a judge, where the approval to leave the country is clearly expressed. This approval letter must be accompanied by the full names and ID numbers, as well as their recognized signatures, of each parent.