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Help us improve support site search

Finding what you're looking for is key to success with any support site -- finding the answer to your question, the tool that helps you diagnose a problem, the right fixpack for your system -- finding exactly what you need and finding it fast.

The IBM Support Portal IBM Support Portal combines all support resources for all IBM software, hardware, and services. Over time, it will replace the different support sites currently on ibm.com and become the single site for all IBM technical support. Want to take a guess at how important we think getting the portal's enhanced search "right" is?

Focused doesn't begin to describe it. The mantra "improve search" has echoed across countless discussions and meetings and driven constant testing and tuning. But for all that's been done, we don't think we're through. We continue to test and evaluate and look for areas of improvement. And now we need your help.

We want to get a read on how effective the Support Portal search is for our customers in real-life situations. We want to know if it helps you find what you need and find it fast. We want to understand how it compares to our current support site search. We even want to know how it compares to Google.

If you're willing to take an hour or two to participate in some search testing and comparison, please let me know. Send an email to clw@us.ibm.com with your contact information or post a comment. And whether your able to participate or not, start using the IBM Support Portal and let us know what you think using the feedback link in the portal.