Documentation is requested to provide a brief description of
Exchange’s plan to operate a Navigator program, including
documentation outlining the Exchange’s progress in developing
conflict of interest and training standards; how it will ensure
Navigators are appropriately trained and meet the Exchange’s
conflict of interest, privacy and security standards; and a timeline
and strategy for funding for the Navigator program and making the
program fully operational.

The following are excepts from the state insurance exchange
application that pertain to navigators. Emphasis is added.

"The Exchange has established or has a process in place to establish
and operate a Navigator program that is consistent with the
applicable requirements of 45 CFR 155.210, including the development
of training and
conflict of intereststandards, and adheres to
privacy and security standards specified in 45 CFR 155.210
and 45 CFR 155.260."

"The Exchange has established or has a process in place to establish
and operate a Navigator program that is consistent with the
applicable requirements specified in 45 CFR 155.210 and 45 CFR
155.260."

"The Exchange has a plan for the
ongoing funding of an Exchange Navigator program, and
has awarded grants to at least
two (2) types of entities, one of which is a
consumer-focused organization or
non-profit entity. Grant agreements ensure that Navigator
grantees (“Navigators”) will conduct the
five (5) duties outlined in 45 CFR
155.210."

A review of specific state responses to these inquiries on the
completed applications may provide more insight to navigator
candidates.

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NOT USE THIS SITE OR ADDRESS TO COMMUNICATE WITH AN INSURANCE COMPANY.