Cannot receive or send email. The last problem was a pass

Customer Question

Hello & Welcome to JustAnswer.Thank you for your question. I will do my best to assist you.What is the error you're getting?Optional Remote Connect Service - Quick ResolutionWould you like me to remotely connect to your computer and fix the issue - The remote service will be an additional service for $34 but will allow me direct access to work on your issue and fix it (while you watch on your screen). If you need remote service, reply with the words "i want remote"If you do not need the remote service, then simply provide me the requested information above. If you need remote service reply me with the words "i want remote".THanks