COVID-19 Conversation Stats

“With Thoughtexchange, I was able to navigate the questions that I had guessed people had, and surface a bunch of things–small things and big things–that weren’t on my radar. It’s a powerful tool that we need now more than ever.”

Jack Newton, CEO & Co-Founder, CLIO

The best way to understand Thoughtexchange is to experience it

We asked: "As leaders, what can we do to bring people together and keep them connected and creative as we face challenges caused by COVID-19?" Join the exchange and learn what people are thinking.

“Thoughtexchange has been a great tool for us to go out and ask everyone how we can help”

Kevin McGowan, Superintendent Brighton School District, NY

Three exchanges to get you started

To quickly get you started, we have three questions available to help you connect with your teams and community. These questions are based on actual exchanges that others in our community are using to hear from people and gather concerns, questions, and ideas. (If something is not on this list, please let us know.)

Thoughts and questions

Exchange 1

When To Use

Information and guidelines about COVID-19 are rapidly changing and you are working to keep up. As you build upon your response, use this template to hear from your staff and community about what’s important.

Exchange Question

What’s on the top of your hearts and minds as we plan for the next few months during COVID-19?

We want to stay connected and hear your questions and ideas on how we move forward during this challenging and uncertain time.

We’re smarter and better together. With that in mind, we’re asking you for five minutes today and another five minutes tomorrow to help us plan for this new way of working together.

Join us in this Thoughtexchange to share your thoughts and questions. Please return tomorrow to rate the thoughts shared by others.

This exchange is confidential. Your thoughts will be shared with other participants, but not your identity. You will see and rate the thoughts that others have provided based on how much you agree/disagree or how important you feel the ideas are.

Please be polite and respectful as you share and rate thoughts. Thoughts that are rude or hurtful may be removed from the conversation.

You do not need to rate all thoughts in this exchange. It is appreciated and recommended to rate around 30 over the time the exchange is open.

How informed are you about our response to COVID-19?

Not informed

Somewhat uninformed

Neutral

Somewhat informed

Very well informed

Support while working remotely

Exchange 2

When To Use

As you navigate the transition to a distributed workforce, here are some questions that can help you keep people connected, bring them together (no matter where they are), and transform how conversations happen within your organization.

Exchange Question

What are your thoughts and questions regarding our organization’s current status during COVID-19?

We want to stay connected and hear your questions and ideas on how we move forward during this challenging and uncertain time.

We’re smarter and better together. With that in mind, we’re asking you for five minutes today and another five minutes tomorrow to help us plan for this new way of working together.

Join us in this Thoughtexchange to share your thoughts and questions. Please return tomorrow to rate the thoughts shared by others.

This exchange is confidential. Your thoughts will be shared with other participants, but not your identity. You will see and rate the thoughts that others have provided based on how much you agree/disagree or how important you feel the ideas are.

Please be polite and respectful as you share and rate thoughts. Thoughts that are rude or hurtful may be removed from the conversation.

You do not need to rate all thoughts in this exchange. It is appreciated and recommended to rate around 30 over the time the exchange is open.

How informed are you about our response to COVID-19?

Not informed

Somewhat uninformed

Neutral

Somewhat informed

Very well informed

Engaging community and external stakeholders on adapting to longer term change

Exchange 3

When To Use

Information and guidelines about COVID-19 are rapidly changing and you are working to keep up. As you build upon your response, use this template to hear from all the voices in your organization and community about what’s important.

Exchange Question

What key things do we need to do together to keep us connected and supported in the months to come?

We want to stay connected and hear your questions and ideas on how we move forward during this challenging and uncertain time.

We’re smarter and better together. With that in mind, we’re asking you for five minutes today and another five minutes tomorrow to help us plan for this new way of working together.

Join us in this Thoughtexchange to share your thoughts and questions. Please return tomorrow to rate the thoughts shared by others.

This exchange is confidential. Your thoughts will be shared with other participants, but not your identity. You will see and rate the thoughts that others have provided based on how much you agree/disagree or how important you feel the ideas are.

Please be polite and respectful as you share and rate thoughts. Thoughts that are rude or hurtful may be removed from the conversation.

You do not need to rate all thoughts in this exchange. It is appreciated and recommended to rate around 30 over the time the exchange is open.

“We’re glad to use Thoughtexchange as a resource to keep our families safe.”

What am I missing?

Get Started Now

COVID-19 - Paginated

Step 1 of 4

We will use this email to send you your exchange link(s). Don’t forget to check your junk mail.

Organization Name*

Role/Title*

Which questions do you want to ask? (Click any and all - and we’ll get it set up for you)*

What’s on the top of your hearts and minds as we plan for the next few months during COVID-19?

What are your thoughts and questions regarding our organization’s current status during COVID-19?

What key things do we need to do together to keep us connected and supported in the months to come?

I have another question I'd like to ask - I’ll add it to the Comment Box below

Estimated Participants*

Under 1000

Over 1000

Phone Number*

We may need to touch base quickly to help you get started. If we do, it’ll take less than 5 minutes!

Anything else we need to know

By submitting this form I agree:

To the conditions of this offer, including the expectations set out section labeled "What am I missing?". Note that in some cases these modify our standard terms of use.

That, in the role I’ve indicated, I am authorized to accept these terms on behalf of the Organization named above.

Accept terms of use*

I accept the conditions of this offer and the above.*

Industry

Team

Account Source

What am I missing?

(The Not-so-Fine Print)

COVID-19 has created an urgent need for social distancing in order to manage the outbreak of the pandemic.

It has also created an urgent need for social connection. For organizations to bring people together, to have the critical conversations required to ease anxiety and ensure that their community members do the right thing, for the organization as well as for society.

If we can help stop the spread of the virus a little bit and help bring people together through a really hard time, we should try. It’s what we’re built for. Whether or not it benefits us in the long run isn’t really the point. It’s just the right thing to do.

There is no cost to run an exchange on any or all of the community questions we provide, or any question related to the COVID-19 outbreak. There is no obligation to become a customer. We won’t ask you for credit card information or other payment information. There is no subscription that you may need to cancel in the future.

Our normal practice is to enter into a subscription agreement with leaders for use of the Thoughtexchange service. For your COVID-19 exchanges we do not require a subscription agreement.

That said, every leader and participant does have to read and accept our Terms of Use, and the TOU applies to your leadership of your COVID-19 exchanges, except and to the extent this document modifies those terms.

The TOU covers important matters such as establishing ownership of participant data (the participant owns their data), and the obligations of us, including you as a leader, to protect participant information.

That depends on what you mean by a catch. It could be good for us in the long run to have a leader decide to run an exchange. One day you could become a customer. We certainly hope so. We’d be lying if we said that wasn’t the case.

Whether or not this is the case, we are making our service available at no cost for COVID-19 exchanges because it is the right thing to do. The most important thing is that we are able to help leaders have critical conversations at this challenging and uncertain time.

Yes there are some, but we also feel there should be as few as possible. There are also some insights we hope to share more broadly, with your consent and without disclosing any of your confidential data. The rest of this document describes these.

We expect to keep the offer open for as long as the global situation remains critical. Hopefully that’s as short as possible, and we can all get back to business as usual. At that time, we’ll most likely discontinue the offer and return to our standard commercial practice.

You get access to the Thoughtexchange service to run exchanges on any of the COVID-19 questions we provide, including access to standard Thoughtexchange leader functionality such as our analytics dashboard.

If you have your own ideas for an exchange question related to COVID-19, let us know and we’ll be happy to work with you to get those exchanges set up and running.

However, please be mindful that we reserve the right not to run, maintain or support frivolous, harmful or otherwise objectionable exchanges.

Also note that if you run additional non-COVID-19 exchanges, a representative from our Company will contact you about setting up a standard subscription.

At present we are not limiting the number of participants you can have in exchanges. We have run exchanges with thousands of participants, and if you are planning to run your exchange with more than 1,000 people at the same time, let us know on the "Get Started Now" form and we'll connect with you to ensure that your exchange has the resources it needs.

You will have access to all online setup and support content we provide such as workshops and master classes, as well as community content from our customers and other organizations taking advantage of free COVID-19 exchanges. We may also contact you to provide 1:1 support.

Great question. Here is the honest answer.

You can expect that we will contact you to offer workshops, classes and other assistance on promoting your exchange. We will also probably contact you with information about your exchange, and to connect you with the community of organizations who are having similar conversations for the purpose of learning from and sharing with them.

We may contact you to review the results of your exchange. We may also ask to have a conversation about your experience.

You can unsubscribe from any or all email correspondence, and you are under no obligation to have any follow up conversation with us.

We will not use any of your exchange data or content for marketing purposes without your permission. We will keep any personally identifiable information from your exchange confidential. Notwithstanding our TOU, we will not disclose your name or the name of your organization without your permission.We are not asking your permission here.

Here is what we are asking for your permission to do, and unless you tell us otherwise, we understand that you’ve consented:

We would like to aggregate your exchange information with other exchanges to broaden the conversation and create additional insights from the larger community of companies and other organizations having COVID-19 conversations.

We also hope to share aggregated data and non-identifying thoughts that could be particularly timely and important for others to consider.

We think there could be a lot of value in that for everyone, and we hope you agree.

In doing so, we will not share your exchange with others, or any company identifying or personally identifying information with anyone.

Wait, you missed something!

(Okay, that’s not technically a question, but we’ll address it here.)

We’re moving fast to try and respond to what people need as quickly as we can, so we might’ve missed a few things along the way. Contact us at help@thoughtexchange.com and we’ll get an answer for you as soon as we can (and update this FAQ as we go).

“What we found [through our exchange] is our citizens are right aligned with what our city is doing. As mayor, it’s really important for me to feel like I’m working with my community, not against them.”

Kathy Moore, Mayor City of Rossland, BC

What is Thoughtexchange?

Thoughtexchange, the world’s leading crowdsourcing technology, helps leaders crowdsource answers to open-ended questions with groups of 10-100,000 people. The company’s cloud-based SaaS platform is used by many of the world’s largest companies and by thousands of school and community leaders across North America. The technology allows leaders to connect with every member of their team virtually and crowdsource answers to open-ended questions in real time.