I am having an issue where that the Chat Transcript Viewer is not showing everything. It shows all of my messages, but it looks like it's only showing the first word for the user I was chatting with. In the physical log file, the information is there and not encrypted. I performed the reindex option.

It looks like the issue is that the Chat Transcript Viewer does not display formatted text. I don't remember if it was like this when the chat occurred, but the first word is black and visible and the rest are there, but not visible and when I copy them to another app the text is blue.