Consumer Questions / Product Inquiries

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Customer Service Policy – The Boppy Guarantee

At The Boppy Company, our goal is to make your life as a new parent or parent-to-be more comfortable. We make innovative, superior products for parents and babies. We promise that our products will be free from defects for one year from the date of purchase. If a defect is discovered during the one year warranty period, we will repair or replace your product at our discretion.

If you feel your product is defective and it is less than one year old, please send us an image of the defective product with proof of purchase to info@boppy.com.

If it is found defective, we will replace it with the same or like item at no additional cost to you. Before contacting us, please check with the retailer where you purchased the product on their return and exchange policy as this may be the easiest way to exchange your product. In some cases, we may need the product shipped back to us for review by our Compliance Department; please do not discard the product before hearing back from us.

The Boppy Guarantee does not cover claims resulting form misuse, failure to follow instructions on installation, maintenance and use, abuse, alteration and normal wear and tear.