Job Description:
Under the close supervision of the Account Maintenance Administrator, Customer Service Center (CSC) the Business Taxes Representative (BTR) provides advisory service to the employees in the Account Maintenance Branch, Customer Service Center. The BTR will also provide training to all CSC staff on all facets of account maintenance and call center functions. The duties include, but are not limited to; training new tax technicians, evaluating trainee’s progress, and reviewing work processed by new tax technician to ensure work meets and follows the appropriate sales and use tax laws, rules, policy and procedures. The BTR handles the more complex questions concerning account specific questions related to programs administered by the Board of Equalization. The BTR will also be responsible for maintaining the monthly statistical data for the Account Maintenance Branch and will provide management reports monthly that will demonstrate how well this program is functioning. When necessary the position provides coverage for other CSC staff. All applicants will be considered however, SROA/Surplus will be given priority. This is a limited term position with the possibility of becoming permanent if funding becomes permanently available. Training and Development assignments may be considered. Interested candidates must meet educational requirements. Call or email for a duty statement.