About 5,500 customers remain without power after Sunday evening ice storms knocked out power to a peak of 26,000 customers in East Texas at 10 pm. Total peak of storms was nearly 28,000 at same time.

About 370 resources are working in the affected areas to restore power today, with expected warmer temps around 40 degrees. Additional resources have arrived from Texarkana (SWEPCO) and PSO (Public Service Company of OK) in McAlester to assist those SWEPCO crews from Fayetteville, Shreveport and Natchitoches areas in storm restoration.

It is important for customers who have damage to their service entrance to get it repaired by an electrician before they can take power. Service entrance equipment is usually attached to the house or business where electrical lines connect, usually above the meter.

CURRENT OUTAGE COUNTS AND ESTIMATED TIMES OF RESTORATION (ETR) for 95 percent of customers who can take power:

As crews continue to make progress, ETRs could change again. Customers can receive updates on their outages via www.swepco.com/outages.

PREVIOUS UPDATES:

3 p.m. Monday

About 5,500 customers remain without power after Sunday evening ice storms knocked out power to a peak of 26,000 customers in East Texas at 10 pm. Total peak of storms was nearly 28,000 at same time.

About 370 resources are working in the affected areas to restore power today, with expected warmer temps around 40 degrees. Additional resources have arrived from Texarkana (SWEPCO) and PSO (Public Service Company of OK) in McAlester to assist those SWEPCO crews from Fayetteville, Shreveport and Natchitoches areas in storm restoration.

It is important for customers who have damage to their service entrance to get it repaired by an electrician before they can take power. Service entrance equipment is usually attached to the house or business where electrical lines connect, usually above the meter.

CURRENT OUTAGE COUNTS AND ESTIMATED TIMES OF RESTORATION (ETR) for 95 percent of customers who can take power:

As crews continue to make progress, ETRs could change again. Customers can receive updates on their outages via www.swepco.com/outages.

Sunday ice storm knocked out power to 28,000 customers at SWEPCO, with 26,000 of those in East Texas, primarily in Longview, Gladewater and Gilmer. Currently at 3 p.m. Monday, 12,780 customers remain without power. The Longview peak of outages reached 18,350 at 10 p.m. Sunday, with Gladewater’s peak at midnight of 4,200, and Gilmer area peak was 2,620 at midnight Sunday.

CURRENT OUTAGE COUNTS AND ESTIMATED TIMES OF RESTORATION (ETR) for 95 percent of customers who can take power:

Longview – 7,259 customers- ETR 5 PMWednesday

Gladewater – 3,936 customers- ETR 5 PM Wednesday

Gilmer – 1,318 customers- ETR 11:59PMTuesday

Henderson-154 customers- ETR 8 PM Monday

Kilgore-50 customers- ETR Noon Tuesday

About 307total resources are working in Longview area to restore power. SWEPCO crews have come from Shreveport, Natchitoches, Fayetteville and Texarkana to assist with storm restoration. There are 180 external resources (contract linemen and tree crew personnel) working in this total number.

Customers are asked to report outages via www.swepco.com or by calling 1-888-218-3919. Never approach downed power lines, and be watchful of ice and tree limbs falling from overhead. Customers with generators are asked to use them according to the manufacturer instructions to prevent injury to themselves and to SWEPCO crews. Customers can receive updates on their outages via www.swepco.com/outages.

8 a.m. Monday

Sunday ice storm knocked out power to 28,000 customers at SWEPCO, with 26,000 of those in East Texas, primarily in Longview, Gladewater and Gilmer. Crews are working to restore power. Currently 16,415 customers remain without power. The Longview peak of outages reached 18,350 at 10 p.m. Sunday, with Gladewater’s peak at midnight of 4,200, and Gilmer area peak was 2,620 at midnight Sunday.

CURRENT OUTAGE COUNTS AND ESTIMATED TIMES OF RESTORATION (ETR) for 95 percent of customers who can take power:

Longview – 9,099 customers- ETR Noon Wednesday for these areas

Gladewater – 3,553 customers

Gilmer – 2,515 customers

About 270 resources are working in Longview area to restore power. ETRs may change, once full extent of storm damage has been assessed and crews make progress on repairs.

Customers are asked to report outages via www.swepco.com or by calling 1-888-218-3919. Never approach downed power lines, and be watchful of ice and tree limbs falling from overhead. Customers with generators are asked to use them according to the manufacturer instructions to prevent injury to themselves and to SWEPCO crews. Customers can receive updates on their outages via www.swepco.com/outages.

By way of information to our membership, we have sustained a fair amount of damage to our system with this passing storm. Please know that we are diligently working to repair outages as they have been reported. We have acquired the assistance of several neighboring cooperatives to expedite the process of restoring power as quickly, efficiently, and safely as possible.If you are attempting to place an outage call or check on the status of your service, we are experiencing a very high volume of calls and are handling those calls as efficiently as possible. Please note that you can report an outage through our new software application called “Smart Hub” which can be accessed on our website under E-bill or downloaded onto your smart phone. We thank you for your patience through this unfortunate weather event.