How do I contact Customer Service? In order to receive the quickest response to your customer service needs, we recommend calling us at 1-800-594-TIXX (8499) or emailing customerservice@ticketstoday.com. Our phone hours are Monday to Friday, 9:00 AM to 9:00 PM Eastern Time. If you choose to email us, one of our Customer Service Representatives will respond to your email in the timeliest manner possible.

Accessible Seating

How do I purchase Accessible (ADA) Seats? If you require accessible seats for your presale ticket purchase, you must first place an order online for the number of tickets you require for the event. Once your order has processed and you have received an email confirmation, simply reply to the email with your accessible seating request. Please specify the number of accessible seats and companion seats.

We will then forward the request to the venue’s box office and you will be assigned accessible seating in their next best available section. Please be advised that this process may take up to 2 weeks to fulfill.

Registration and Promotional/Special Offer Codes

What can I do if I'm getting an error when trying to access the page?

Try refreshing your browser.

Close the browser and open a new one.

Use a different Internet browser.

What should I do if I lose my username/password? Click "Forgot Username/Password?" on the account login screen. Enter the email address you used to set up your account. Your username and password will then be emailed to you.

Why doesn't my Promo Code work? There are 2 main reasons why your Promotional/Special Offer Code would not work. The first reason is that your code is not valid. Please check to make sure you are entering your code properly. The second reason is that the inventory available at the special price has been exhausted. However, some inventory currently held in online baskets, may be returned to the system. So you may want to check back to see if any inventory is available at the special price at a later time, or you may want to move forward with purchasing regularly priced tickets.

Foreign Currency Issues

What happens if I purchase tickets in a currency different from my local currency? Tickets will be sold in the currency listed for the event. Credit cards companies typically convert foreign currency sales on a daily basis at the current market exchange ratio. Check your credit card company's user agreement for their foreign currency exchange policy.

Why is the amount on my credit card statement different from the purchase price of the tickets on my confirmation? If your credit card currency is different from that in which the event is sold, your credit card company will convert the order total to the home currency of your credit card.

Is Value Added Tax (VAT) included in the order total? Yes, VAT is included in your purchase total.

Delivery

When can I expect my tickets to be delivered? We typically ship tickets 2 weeks prior to the show date. If you have not received your tickets one week prior to the show date, please contact our Customer Service department at customerservice@ticketstoday.com . On the day your tickets ship out, you will receive email notification with your tracking number and specific delivery date.

Can my tickets be sent through the regular mailing service? Depending on the event and its location, Ticketstoday LLC will offer as many shipping methods as possible.

What if nobody is there to receive the package? Because we ship valuable packages and wish to ensure successful delivery of those packages to you, please make sure to give us a shipping address where you can be found during daytime hours. Many customers have tickets shipped to their business address for this reason. If the package is undeliverable, your tickets will be returned to us, at which point we will resend them for an additional shipping fee.

How can I track my package? If tracking is available through your chosen shipping method, we will send you an email with the tracking number and a link to your carrier's website when your tickets are shipped.

What if I need to change my shipping address? We are able to change your shipping address as long as your tickets have not already been shipped. Please email customerservice@ticketstoday.com to request an address change.

Where should I send my tickets? We recommend sending your tickets to your place of business if you work during the day. Please remember that UPS cannot deliver to P.O. boxes. Our carrier guarantees delivery to a business by 4:30 P.M. and to a residence by 7:00 P.M, so please keep this information in mind when choosing your shipping address.

Why do we offer 2-Day Air? Due to the value of these tickets, and the critical nature of prompt delivery, we use services that allow both the customer and the company to track the package until it is in your hands. If you choose one of these options, we will email your tracking number, a link to the carrier's website and specific delivery date when your tickets are shipped.

Will Call

What documents will I need to pick up my tickets? All Will Call tickets will be in the name used to place the order. This person must provide photo identification, the credit card that the tickets were purchased with, and a printout of the confirmation email.

When can I pick up my tickets? You should contact the venue directly to confirm the Will Call pickup times. Most venues designate one hour before show time as the standard time to pick up Will Call tickets.

Can somebody else pick up my tickets at Will Call? No. Will Call tickets must be picked up by the person whose name is used to place the order.

What if the credit card I used to purchase tickets was not my card? Always be sure to bring your confirmation email and photo ID to claim your tickets at Will Call. If you are unable to bring the actual credit card used to purchase the tickets, you may use the last 4 digits of the card to reference your order.

Can I change the pick-up name on my Will Call order? In cases of emergency that require someone else picking up your tickets at Will Call, you must contact our Customer Service Department at customerservice@ticketstoday.com at least one week prior to the show date. The person picking up tickets must have the original email confirmation for the ticket order and the credit card used to purchase the tickets to gain admittance.

Problems

My tickets have not arrived yet. Where are they? By our standard delivery procedure, we send your tickets out approximately two weeks before the event, depending on the artist and/or venue. If you have not received your tickets one week prior to the event date, please contact our Customer Service department at customerservice@ticketstoday.com and we will resolve this matter for you.

What should I do if I received the wrong tickets? If you received tickets either for the wrong show or that are different from the ones assigned to you, please contact our Customer Service department immediately at customerservice@ticketstoday.com so that we may resolve this problem.

How do I cancel my order? This ticketing site has an "all sales are final" policy. If the show is canceled or rescheduled for a date that you are unable to attend, you are eligible to receive a refund for the face value of the tickets.

What happens if the event is canceled or rescheduled? If the event is canceled or rescheduled, or the venue is closed for any reason, you will be updated via email as soon as information becomes available. We will send this email notification to the address you provided in the ordering process (you must provide a valid email address with your order). Before traveling to the show, please confirm the event with the venue. If the show is canceled, you will receive a full refund for the face value of the ticket(s).

Why won't my order process? The most common error occurs when entering credit card billing information that doesn't match what the bank or credit card issuer has on file. Other causes may be insufficient funds, bad security code (CVN), fraud suspicion, use of an anonymous proxy, or other restrictions placed on these sales. Be sure to double check this information before attempting your transaction again. You may need to use a different credit card. If you still unable to place your order, please copy the error you are experiencing and email it to customerservice@ticketstoday.com.customerservice@ticketstoday.com .

What if I have moved since placing my order? Because we send your ticket order out approximately two weeks prior to the event, you must contact us before then in order to have your delivery address changed. If you contact us after your package has left our facility, we can re-route the package for an additional fee that will be charged to your account.

What if my tickets were lost or stolen? We cannot replace tickets that are lost or stolen after they have been delivered to you. Please be certain to keep your tickets in a secure place once you have received them.

What level encryption does our Web ticketing support? We support 128-bit encryption and higher. To check what encryption your browser supports, click on "Help" and then "About" in the navigation bar of your browser. A window will pop up indicating the encryption level supported. If your browser supports an encryption level lower than 128-bit, you'll need to upgrade your browser (most allow you to upgrade for free).

What happens if I get the following error message? "No ephemeral rsa support. Your Web browser only supports EXPORT cipher, can't access current secure content." To purchase tickets using our Web ticketing service, your browser must have 128-bit encryption. This error message indicates that your browser supports an encryption level lower than 128-bit. To check what encryption your browser supports, click on "Help" and then "About" in the navigation bar of your browser. A window will pop up indicating the encryption level supported. If your browser supports an encryption level lower than 128-bit, you'll need to upgrade your browser (most allow you to upgrade for free).

In what time zone are the event times displayed? All times are displayes in the local time zone of the event location.

General Questions

What is the difference between order and confirmation numbers? Your order number and confirmation number are the same. There is no difference whatsoever.

Can I add more tickets to my order? No. All orders are final. If you need to buy more tickets, you will have to place a separate order.

What forms of payment do you accept? We accept Visa, MasterCard, Discover, and American Express.

If I place two orders, can my seats be placed together? Seat locations are assigned on a first-come first-served basis. We cannot guarantee that separate orders will be located next to each other.

Will there be more tickets available for this show at a later date? As availability is subject to change, please check back often. Otherwise, refer to the live events page on the band/venue's Web site for additional ticket outlets.

ABOUT US:
We’re Ticketstoday, industry leaders in direct-to-fan ecommerce with more than 15 years under our belts in creating sales and marketing solutions for brands, artists, labels, festivals and merchandisers.