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We have reduced the need for deskside visits 10-fold, and decreased the average time for problem resolution to just 10 minutes. We are now consistently over-achieving on our service level agreements.

Ray Mitchell, Head of Infrastructure Support, Petrotrin

Business

Petroleum Company of Trinidad and Tobago Limited® is a government-owned oil and gas company with more than 5,000 employees. It is Trinidad and Tobago’s leading crude oil producer and produces a wide range of petroleum-based products.

Challenge

To minimize costs and maximize shareholder value, ICT support processes must be as efficient as possible. Manual asset management reporting and deskside support visits were time-consuming for the ICT department to deliver.

Solution

With CA Client Automation, the company can automate asset management, simplify software delivery and deliver ICT support remotely. This helps ensure that unused assets are redeployed and obsolete devices eradicated.

Benefit

Deskside support visits have been reduced 10-fold with ICT problems now solved within 10 minutes on average. Petrotrin has also improved productivity, simplified compliance and decreased ICT costs.