Scenarios that are likely to impact your industry/business by the year 2020?

We are already focusing on a lot of data-driven decisions but we are trying to make it more analytics-driven. So decision-making today is reactive and descriptive. We are trying to make it pro-active, analytics-driven and bring in machine learning.

In the context of digital, innovation is playing a big role. We are innovating on behalf of our clients, creating lot of breakthroughs for them and that’s one of the central things. We are also automating a lot of our manual processes. Besides, we are scaling up but at the same time staying agile. The other thing is data security. We handle confidential data of lot of our customers from BFSI and security business.

Challenges you foresee due to rapid evolution of technology?

There is not really a good global standard for all the different industries. So for us, to serve a lot of industries, it becomes a challenge because we have to implement security policies in silos as something which works for a particular customer in one domain is different to another customer in another domain. Thus, creating a base platform and ensuring that gets applied and then depending on the situation, I can plug-n-play different policies on top of that.

Personal goals for 2020?

My goal is around innovation and creating lot of breakthroughs and values for our customers. The best thing about digital revolution is it gives everyone tremendous power to re-imagine the business, create new products and services which were not possible earlier. Customers are also forcing businesses to re-invent.