Hi I have one 8830 that will not connect to my BES. It will recieve phone calls and I can connect it and sync it manually with a USB cable but it will not show a BES connection in Services Status. This what it looks like:

I assume you have verified with Sprint that the device is provisioned for BES access. If it is provisioned, make sure you dont have any rules/filters preventing the ETP activation email from being sent to your inbox. If you have tried a wireless activation, you may have a this in your trashcan. I would suggest deleting any instances of these emails and try again.

Yes, I ordered a few from Verizon and 2 of them were not provisioned. I had to call T-support and tell them about it. They provisioned it instantly. I just ordered 20 more, so far so good upon activations on these. It is possible one could have slipped through the cracks.

1.On the device, open the phone application (as if you were going to make a call).
2.Dial the following:##000000
3.Now you will be in the programming screen. Verify the following information:
•Mobile Directory #: - should be the user’s phone number, including area code, no parentheses or spaces.
•IMSI_S: - should be the user’s phone number, including area code, no parentheses or spaces.
•Home SID: - whatever it is on other devices in your environment
•SIP User ID: - should be the user’s phone number, including area code, no parentheses or spaces, then@bb.alltel.net or whatever it is for your carrier
•MIP User ID: - should be the user’s phone number, including area code, no parentheses or spaces , then@bb.alltel.net or whatever it is for your carrier
It's most likely the user's phone number is wrong.

1.On the device, open the phone application (as if you were going to make a call).
2.Dial the following:##000000
3.Now you will be in the programming screen. Verify the following information:
•Mobile Directory #: - should be the user’s phone number, including area code, no parentheses or spaces.
•IMSI_S: - should be the user’s phone number, including area code, no parentheses or spaces.
•Home SID: - whatever it is on other devices in your environment
•SIP User ID: - should be the user’s phone number, including area code, no parentheses or spaces, then@bb.alltel.net or whatever it is for your carrier
•MIP User ID: - should be the user’s phone number, including area code, no parentheses or spaces , then@bb.alltel.net or whatever it is for your carrier
It's most likely the user's phone number is wrong.