Your Emory Physician Statement covers the professional services that were provided by doctors who assisted in diagnosing and interpreting test results while you were a patient. Pathologists, radiologists, cardiologists, anesthesiologists, and other specialists perform these services and are legally obligated to submit separate statements. If you have questions about these statements, please call the number printed on the statement you received from them.

How do I sign up for Online Bill Pay?

To sign up for a fast, secure and convenient way to pay your Emory physician bills online, please visit this page. You will have the option to create a an account or utilize the EPay option to pay your balance. To sign up for online bill pay for Emory hospitals, click here.

Can I use my credit cards or checking account to make a payment?

The Online Bill Pay system accepts VISA, MasterCard, Discover, American Express and Debit.

What if I forget my user ID and/or password?

If you forget your user ID and/or password, you can use ‘Forgot UserID/Password’ link to reset your password. If you need further help, you are welcome to call our Customer Service number at 404-778-7318.

What is the difference between ‘EPay’ and ‘fully hosted’?

There are two different ways to sign up for Online Bill Pay:

1. EPay – You can make a one time payment by using the ‘EPay Code’ found on your billing statement. The EPay method would allow you to make a payment, but will not show your account detail such as e-statements.

2. Fully Hosted – Allows you to create a username and password for future payment purposes. Once your account is created, you can view your e-statements and make online payments.

Is there any fee associated with paying my statement online?

No, there is no monthly charge of associated fees for using the Online Bill Pay option; however, if your bank account registers as having insufficient funds, your bank may impose a fee on the overdraft.

Will I still receive a paper statement after I have signed up for Online Bill Pay?

In order to stop receiving paper statements, you will need to opt-in to receiving e-statements from your Emory physician using the online bill pay system. You can choose to opt-out of e-statements and continue the traditional statement delivery by mail at any time.

Who do I call to inquire further about my statement?

To inquire further about your Emory physician statement, please call the Customer Service number at 404-778-7318.

Your personal information will be used to access your Account. Your financial information will be used to process payments that you schedule through Online Billing. This information is stored in a secure environment. We do not sell your personal information to third parties who send unsolicited information.

How will my credit card information be protected?

We store your financial information in an encrypted format in our database that is secured from outside parties. Your financial account information will be partially masked (e.g., XXXXXX1234) whenever presented on our Web site. When we process your payment, we encrypt the financial information and transmit the data to the banking network through a secure connection.

Why can't I see my eStatement?

The security settings of your browser may be set to block sites from downloading files to your computer. You may need to adjust your browser settings to download files from this web site. A browser message should appear offering actions you may take.

Will I receive notification when my eStatement is available?

Yes. You receive an e-mail each month notifying you that your eStatement from your Emory physician is available for viewing.

How can I review statements for previous months?

Simply click on the date of the statement you wish to view and it will load in the window.

How is the integrity of my data maintained using Internet access with SSL protocol?

The Emory Physician Online Bill Pay system uses the latest Internet security technology and techniques to ensure your statement information is as secure as possible. These techniques include enhanced user authentication, data encryption, and the use of secure servers. Secure Socket Layer (SSL) protocol is used to encrypt sensitive data prior to transmission over the Internet, and to protect it from anyone trying to read it in transit. We also use multiple step applications to verify supplied data.

This Web site is provided as a courtesy to those interested in Emory Healthcare and does not constitute medical advice and does not create any physician/patient relationship. Also, Emory Healthcare does not endorse or recommend any specific commercial product or service. This Web site is provided solely for personal and private use of individuals accessing this information, and no part of it may be used for any other purpose.