Resolved -
Our engineering team has confirmed that full connectivity has been restored for all Cash App customers. Apologies if you were impacted by any blips in service today.
Mar 16, 16:06 PDT

Monitoring -
Unfortunately a small number of customers are experiencing intermittent connection issues, as we work to redistribute load across our platform, and ensure payments can flow as quickly as possible. Sincere apologies for the trouble - we're working quickly to minimize impact, and will follow up with an update just as soon as we are able.
Mar 16, 13:11 PDT

Resolved -
All issues related to the ability to send and receive payments with Cash App were resolved around 9:30pm PDT on Thursday, March 15th. We continued to process a small backlog of payments and monitored the situation into the evening.

Sincere apologies to those affected by our issues yesterday. We greatly appreciate your patience with us and are continuing to work on improving overall system reliability.
Mar 16, 07:16 PDT

Monitoring -
All performance issues have been stabilized, though we are continuing to work through a small backlog of payments that have accumulated throughout the day.

As a reminder, if your transaction appears as "pending" in your Activity, please do not re-attempt it. If a payment shows as completed, yet the recipient still has not received it, the funds are still in transit and should appear by morning, if not sooner. Additionally, any debits from declined Cash Card transactions will be fixed in your account balance if you do not see so already.

Again, we're so very sorry for all the service issues today. Thank you for your patience.
Mar 15, 21:27 PDT

Update -
Unfortunately, we expect some intermittent issues with sending and receiving payments via Cash App through the evening. The service is recovering and we've been working through the backlog of payments that have accumulated throughout the day.

As a reminder, if your transaction appears as "pending" in your Activity, please do not re-attempt it. If a payment shows as completed, but the recipient has not received it, the funds are still in transit and should appear by morning, if not sooner. Additionally, any debits from declined Cash Card transactions will be fixed in your account balance if you do not see so already.

We know you rely on us to be available when you need to send and receive funds, and we're so very sorry we did not meet your expectation today. Thank you for sticking with us.
Mar 15, 20:04 PDT

Update -
We understand today’s issue has been a major inconvenience for many of our customers, and we are truly sorry. Our Engineering Team is working feverishly to get Cash App up and running for all customers, and we’re continuing to work through transactions from earlier today. As a reminder, please don’t re-attempt pending or declined transactions—they will be resolved.
Mar 15, 17:37 PDT

Update -
We’re working through the backlog of today’s affected payments. If you continue to experience delays, please hold off on re-attempting any pending or declined payments, or adding funds to the app multiple times until this issue is fully resolved. Apologies for the continued disruption in service.
Mar 15, 16:00 PDT

Update -
Our system is recovering now, though some customers may continue to encounter delays sending and receiving money via Cash App.

There may also be a lag between what displays in Activity versus what shows up in your Cash balance. Some Cash Card and Cash App payments are displaying as "declined" or "pending" in Activity, but the Cash balance does not reflect that the money has been returned. This may also occur when adding funds to Cash App from a bank account: the Cash balance is not immediately reflecting the funds that were added. We are working to resolve those discrepancies.

As mentioned in earlier updates, please continue to hold off on re-attempting any pending or declined payments, or adding funds to the app multiple times, until this issue is fully resolved. Thank you, again, for your patience.
Mar 15, 14:04 PDT

Update -
Our engineering team is still working to resolve the issue preventing some customers from sending and receiving payments via Cash App. Additionally, some Cash Card customers may have received notification of a charge being posted despite the transaction having been declined. We’re aware of these reports and are actively working to resolve those transactions.

In the meantime, please do not re-attempt to send any transaction that appears in your Activity as "declined" or "pending." Thank you for your continued patience as we work through this - we will follow up with another update as we have more information.
Mar 15, 12:38 PDT

We apologize for any inconvenience and continue to ask that you do not attempt to re-send any pending transactions.
Mar 15, 10:43 PDT

Monitoring -
Cash App is recovering and returning to normal, however some customers might still experience trouble sending and receiving payments. Please do not attempt to re-send any pending transactions until services are fully restored. We’re sorry for the trouble this has caused and will provide a final update once resolved.
Mar 15, 09:50 PDT

Identified -
We’ve identified the root cause of the issue currently impacting Cash App, and are actively working on a fix to restore full service. Please do not re-attempt any pending transactions. We'll provide another update just as soon as we have one.
Mar 15, 09:37 PDT

Investigating -
We're investigating reports of connection issues related to Cash App. For now, please do not try to resend any pending payments. We'll be back with an update as soon as possible.
Mar 15, 09:17 PDT

Resolved -
We’ve confirmed the connection issues Cash App customers may have experienced earlier have been fully resolved. Our team is continuing to make progress on clearing out the backlog of attempted payments. As a reminder, please do not re-attempt any pending transactions.

Thank you for bearing with us through this issue.
Mar 14, 13:18 PDT

Monitoring -
Cash App service is recovering and returning to normal, but some customers may still be experiencing issues with sending and receiving payments in Cash App.

If you are still experiencing issues, please do not re-attempt any pending transactions. We are really sorry for the trouble this is causing and will provide a final update when service is fully restored.
Mar 14, 11:52 PDT

Identified -
We’ve identified the cause of the issue with Cash App. We’re working to get things up and running for affected users, but do not have an ETA at this time. In the meantime, please do not re-attempt any pending transactions. We'll provide another update soon.
Mar 14, 11:18 PDT

Investigating -
We're investigating reports of connection issues related to Cash App. For now, please do not try to resend any pending payments. We'll be back with an update as soon as possible.
Mar 14, 10:50 PDT

Resolved -
The issues we experienced with our phone system provider today have been resolved. Thank you again for your patience.
Mar 13, 13:38 PDT

Monitoring -
Our phone system provider was experiencing issues this morning. Calls are starting to come through and we are continuing to monitor the situation closely. We will post another update here when the issue has been completely resolved.

As our team starts to take calls again if you experience longer than normal wait times please head to squareup.com/help for access to help articles, or visit our customer forum at sellercommunity.com. You can also email our team directly at http://squ.re/contact.

We are very sorry for the disruption this caused and we appreciate your patience.
Mar 13, 11:32 PDT

Investigating -
Phone support is available in a limited capacity.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions. You can also email our team: http://squ.re/2BiGrNz.
Mar 13, 10:56 PDT

Resolved -
If you are using Square Point of Sale and your Contactless + Chip Reader is connected via USB, please make sure to update your app to 4.83.1. If you are using Square for Retail, please update your app 1.12.1. Once updated, all issues affecting the performance of these apps should be resolved.

We apologize for any inconvenience this has caused and we thank you for your patience.
Mar 10, 09:40 PST

Update -
If you are using Square Point of Sale and your Contactless + Chip Reader is connected via USB, please make sure to update your app to 4.83.1. This will fix the issue.

Our Engineering Team is actively working on a solution for Square for Retail. We’ll also continue to share workarounds as we test and confirm them.

We’re sorry for the disruption this issue has caused. Thank you for bearing with us.
Mar 9, 16:16 PST

Update -
Our team is still actively working on a fix to prevent the app from crashing when using a Contactless + Chip reader connected to Square Stand via USB. If you're currently experiencing this issue, please ensure that your app has been updated to the latest version.

Thank you for your patience with us. We will follow up just as soon as the fix has been released.
Mar 9, 13:04 PST

Identified -
We've identified the cause of the performance issues with Point of Sale, Square for Retail, and Appointments apps and are working on a fix. We understand some sellers may experience issues upon launching any of the apps listed.

If you’re having issues, we recommend updating your Point of Sale app to the latest version.

We’re sorry for the inconvenience and will keep you posted.
Mar 9, 11:10 PST

Investigating -
We're aware of an issue that is causing Square Point of Sale, Square for Retail, and Appointments apps to crash whenever connecting the Contactless + Chip reader to Square Stand via USB. Our engineering team is currently investigating and we'll be back with an update as soon as possible.
Mar 9, 09:25 PST

Resolved -
Some sellers may have experienced higher than normal decline rates for Visa-branded cards between 6:05am PST to 7:13am PST on Saturday March 10. The issue has since been resolved, so if you happen to experience a declined payment, please have your customer contact their bank.

We're very sorry for the disruption to your business this morning. Thank you for your patience.
Mar 10, 07:51 PST

Investigating -
We're currently looking into an issue that is causing select payments to be declined in Point-of-Sale. Appreciate your patience and we'll update again shortly!
Mar 10, 07:22 PST