Re: Reset Password on Sub-Account

My response from a previous thread (which I found easily with the SEARCH feature):

You change a forgotten password for a sub account the same way you do for the primary account. There's a "Forgot Password" link that will reset it for you once you answer the Secret Question, or you can contact Technical Support and they can reset it for you. There are several options for getting in touch with someone in Tech Support on the Contact Us page.

As for your actual question, the answer is no. You cannot reset a sub's password from the primary account, but calling tech support is not the only way to reset it.

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Re: Reset Password on Sub-Account

I know what it says but this does not work for some users. Only way is to call Verizon. It will not find sub-account when you try to login and change password. whether you search by phone #, username etc. I also tried enabling admin access on the sub account thinking that was necessary but no dice.

Re: Reset Password on Sub-Account

I know what it says but this does not work for some users. Only way is to call Verizon. It will not find sub-account when you try to login and change password. whether you search by phone #, username etc. I also tried enabling admin access on the sub account thinking that was necessary but no dice.

This brings me to a prompt: "Please tell us what you forgot." I select Password and click the Continue button.

Next page says "So that we may access your account, enter your Verizon Online User Name and select the Continue button." - I enter the username for my sub and click Continue.

I am then prompted to answer my Secret Question and set a new password.

Does this somehow work differently for everyone else?

--If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Re: Reset Password on Sub-Account

No it does not work -- every time it resets the primary account password, not the subaccount password.

There is no possibility that, having entered the correct subaccount user name, answered the correct subaccount secret question, and then requested a subaccount password change, that the system will then reset the main account password.

Repeat: no possibility.

The detailed procedure carefully outlined in post number four in this thread is the correct (and perhaps only) procedure.

Re: Reset Password on Sub-Account

I had the same problem resetting my sub account password and I finally had to go to tech support chat and they were able to reset the password after remotely accessing my computer. So it was not an easy fix. It's a glitch in the password reset system. For some reason it defaults back to the main account ID after you answer the reset questions. VERY VERY FRUSTRATING.

Re: Reset Password on Sub-Account

One thing I have noticed after repeatedly seeing this issue is that some are still using VZ/Yahoo email. I do not (I use a standard verizon account without sub accounts now but have use subs in the past). I know that SomeGirl's instructions work perfectly in either case for me; but maybe there is an issue with the VZ/Yahoo system.

faulkhugh when verizon took control of your computer did you notice what was done? Thanks in advance

If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399

Re: Reset Password on Sub-Account

At least in my case, resetting the subaccount password using the security question and temp. pin provided does reset the primary account password. Needs to be resolved via a phone call to tech support.