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This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Microsoft On DemandMicrosoft Official Courses On-Demand (MOC On-Demand) blend video, text, hands-on labs and knowledge checks to help you build your Microsoft technology skills?on your own schedule, at your own pace and in your own place. No need to spend time and money travelling to a classroom location or adhering to classroom hours?with a computer and an Internet connection, your Microsoft Official Courses On-Demand come to you, any time.

Microsoft On Demand covers the same objectives as the classroom course by the same name

After you activate your course, you have 3 months to complete it. You can work on your course at any time throughout the 3-month period after you activate the course.

Microsoft On Demand Packaged SetIncluding

Microsoft On Demand Course OD10982B (includes Microsoft Labs Online)

Digital courseware Course 10982B

Audience profileThe primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.

At course completionAfter completing this course, students will be able to:Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.

Troubleshoot startup issues and operating system services on a Windows 10 PC.

AgendaModule 1: Implementing a Troubleshooting MethodologyThis module explains how to describe the processes involved in establishing and using a troubleshooting methodology. Module also covers various Windows 10 fundamentals, high level architecture and often used troubleshooting tools.Lesson

Overview of Windows 10

Introduction to the EDST Job Role

Overview of the Troubleshooting Steps

Troubleshooting Tools

Module 2: Troubleshooting Startup IssuesThis module explains how to enable students to troubleshoot startup issues and OS services on a computer with Windows 10 installed. This module introduces potential problems that can cause startup issues in Windows 10. It also provides an overview of the Windows startup process, including the Windows Recovery Environment (Windows RE) and Boot Configuration Data (BCD).Lesson

Overview of the Windows 10 Startup Recovery Environment

Troubleshooting Startup Settings

Troubleshooting Operating System Services Issues

Recovering BitLocker-Protected Drives

Module 3: Troubleshooting Hardware and Device DriversThis module explains how to enable students to resolve issues related to device drivers and hardware devices.Lesson

Module 9: Troubleshooting Resource Access Within a DomainThis module explains how to resolve problems of resource access from computers that are domain members. It explains how to troubleshoot file permission issues, encrypting file system (EFS) and printer access issues.Lesson

Troubleshooting File Permissions Issues

Recovering Files Encrypted by EFS

Troubleshooting Printer Access Issues

Module 10: Troubleshooting Resource Access for Non Domain Member ClientsThis module explains how to enable students to resolve problems of resource access from computers that are not domain-joined.Lesson