Strategic Alliance Partners

Strategic Alliance Partners

Genesys

Ribbon, an official Genesys Silver Technology Partner, has integrated its Session Border Controller portfolio with the Genesys Customer Experience Premier, Business and Enterprise on-premise and Cloud-based contact center platforms.

Genesys Contact Center customers using any Genesys platform with a Ribbon Session Border Controller can protect real-time communications from interception and fraud to ensure that customer conversations are secured. The implementation of the Ribbon platform allows for worry-free migration from a traditional TDM architecture to a SIP-based Unified Communications-enabled architecture. Ribbon SBCs also allow customers to integrate other UC vendors into the Genesys Contact Center solution.