Current Account

The account can be opened in two ways:1. By completing an application on our website www.equabank.cz. 2. By visiting any of our branches. It is necessary to see you personally through our contractual courier or in our branch. We can’t open account on behalf on power of attorney.

Yes it is possible for unexpected situations and one-time transactions only. The mandatory requirements are: official verification, identification of both parties, account identification and what acts can power of attorney holder perform with the account. Power of attorney can be used for example for one-time money transfer or for account cancellation.

We do not accept a general power of attorney and determination of a permanent authorized person. We neither allow authorization to other person to the Internet banking service or empowerment to exchange the account holder and to similar purposes.

At Česká pošta you may deposit cash only in CZK, and you may have it credited to any of your accounts at Equa bank. In case of conversion, the sum will be converted by the foreign exchange rate for sale.

The available balance is the balance of funds in your account, which are freely available to you - it reflects card or other blockages.
Current balance is the balance of funds in your account, which does not reflect the card blockages or the amount of overdraft.

The bank reimburses one conducted cash deposit to the client with CZK 41 monthly. The sum will be retroactively credited to the client´s account. To this end, the client fills in the postal order with variable symbol 111.

You can apply for the balance of the cancelled account in person at a branch within four years after the account had been closed.
If you have a current account opened with Equa bank after September 19th 2011, you can also apply for the balance of the cancelled account via phone at Customer Service line +420 222 010 222 within four years after the account had been closed.
We transfer your balance cashless according to your application to any current account kept with a CZ bank for FREE within 3 working days.

The application for the balance transfer is available in the section Documents centre

To submit a europayment/SEPA payment, fill in the form Europayment. Europayments/SEPA payment are transfers to/from EU/EEA countries in currency EUR with SHA fee type and executed with standard priority. It is required to enter the payee's account number in international IBAN format and SWIFT code of payee's bank.

Overdraft

You can set up an Overdraft in a matter of minutes either in any of our branches or comfortably from your own home via the Internet. If you wish for the contract to be delivered by a courier, the Overdraft will be set up within just a few days.

We contractually guarantee an advantageous interest rate through the whole term of the overdraft. This is quite uncommon – banks usually specify the interest rate in their interest rate lists, where they can change it at any time. We do not hide anything from you. And last but not least – no other bank makes setting-up an overdraft as simple and quick as we do.

No fees are charged for setting up an Overdraft and for its monthly management. The current account associated with the Overdraft is also free of charge. We only charge interest on the actually utilised funds.

This card may be described by three words – speed, security, and comfort. The contactless Debit Mastercard payment card enables you to withdraw cash from ATMs, make both standard payments (by inserting the card in a terminal) and contactless payments (by holding the card over a terminal).

You may easily apply for a new payment card in your internet banking. First check whether your correspondence address is still up to date. You can change it in your internet banking in the Settings – Change Settings section, if needed. This is the address to which we will send you your payment card.
After you have checked your address, apply for a new payment card in your internet banking in the Cards – Card Settings – Change Card section. As a Reason select Change Card Type. The change of payment card as well as its dispatch is free of charge.

By activating your new card the original payment card will be permanently blocked. Therefore, activate your new payment card in your internet banking first – according to instructions you will receive together with the card.
Please dispose of the original payment card by cutting it across the chip and magnetic stripe.

We will be happy if you return your destroyed payment card back to the bank either to any of our branches or by mail to Equa bank a.s., Department of Payment Cards, Karolinská 661/4, Prague 8, 186 00. For each returned card type MC Standard we give 10 CZK to charity project TaKavárna.

This payment card enables you to make both standard payments (by inserting the card in a terminal) and contactless payments (by holding the card over a terminal). The card also enables standard cash ATM withdrawals.

You can make contactless payments in shops which are equipped with a terminal for contactless payments. You will recognize such shops by means of the PayPass symbol or the “Contactless Payments Zone” symbol.

You will appreciate contactless payments mainly for their speed (you do not enter a PIN for payments up to CZK 500), security (you do not give the card away and use it only yourself) and comfort (you do not have to look for change).

hen making a contactless payment the card must be held over a reader, which makes it impossible for the card to be read by any other device. The purchase amount will be deducted only once also in event should you hold the card over the reader several times. What may happen, however, is that the terminal will ask you to insert the card and enter a PIN. This is only for security reasons; the payment amount does not play a role in this case.

Carte program

In order to receive a discount simply present the attending staff with your valid Equa bank payment card with the logo of Carte scheme before you pay for goods and the respective discount will be deducted from your purchase on site.

Shopping with a payment card with the logo of this scheme is very easy. For an order fill the EAN number – the barcode number of your payment card with the Carte logo (as given on the rear side of the card) – in the order form. If the barcode number cannot be entered, fill in the note field of the order that you are a holder of payment card with the logo of the Carte scheme.

Such shops will have stickers with the Carte logo on their entrance doors, shop windows or cash registers. E-shops should have Carte logos on their websites. A list of more than 3,500 businesses where you may receive discounts in the Carte scheme can be found in the user friendly browser on www.carte.cz.

Due to the high number of businesses participating in the Carte scheme occasional ambiguities from third parties cannot be avoided. In such a case we recommend that you contact the Client Service of the Carte scheme on the telephone number 241 710 502 daily from 8:30 am to 5 pm.

Unfortunately not. Every card is issued for a specific holder. The name of holder is given on the front side of the card. In addition, the card has a validity date and a barcode which serves identification purposes and enables you to do shopping in partnering e-shops.

In the event of loss/theft your card must be immediately blocked to avoid its misuse. Please note that this is primarily a payment card. If you lost the card or if it was stolen from you, contact the Client Centre of Equa bank on the telephone number 222 010 222.

If the shop is listed on www.carte.cz, this means that a contractual relationship has been concluded and that the respective company is business partner of the Carte scheme obliged to provide discounts to all holders of cards with logos of this scheme pursuant to the business cooperation agreement. In the event of failure to provide a discount contact the shop manager. If the discount is still not provided to you, contact the Carte Client Service on the telephone number 241 710 502, where your complaint will be settled.

We guarantee you a low interest rate of the loan over its entire duration. By far, this is not a rule; banks tend to include many “ifs” and “whens”, so you may eventually find out that the loan is more expensive than expected. We do not conceal anything from you. In addition, your loan and current account will be maintained free of charge and you may make extraordinary repayments for free at any time. And last but not least – nowhere is obtaining a loan as simple and fast as at Equa bank.

A current account will be opened to you together with the Loan, because you will use it for repayment. We guarantee a free maintenance and standard bank services over the duration of Loan. In addition, your account has many benefits including the contactless payment card enabling free withdrawals from all ATMs in the CR.

ReLoan

No tricks, no hitches, no asterisks below the line. We are a new bank which does things differently. We are smaller and more efficient. Compared to large banks, our operating costs are much lower. We offer services at prices which pay off to us and keep our clients happy.

Transferring your current loan, we refinance it at more convenient terms. And we really mean it – while the number of remaining instalments of your current loan stays the same, you will repay a lower amount with us. In addition, we will offer you a current account with a free maintenance and regular bank services, which will further increase the amount saved.

A reduction of the current interest rate and no fees for the maintenance of a current and loan accounts for the entire period of repaying a ReLoan are guaranteed with us. This is a real guarantee of money saved. Most loan providers will usually promise you to cut your instalments by means of refinancing or consolidation, which will increase the number of instalments and result in you paying more in total.

Certainly, transferring your loan is an especially suitable tool for consolidating it. Consolidation will usually make your repayment easier by cutting your instalments. But the number of instalments increases and you end up paying much more for interests and fees. We guarantee you a lower interest rate and free bank services. You will make real savings with us

It is simple. We guarantee a reduced interest rate. This alone makes every client feel assured that their monthly instalment will be cut. In addition, Equa bank charges no fees which are often concealed in loans provided by other institutions. For instance CZK 50 for loan administration. And CZK 99 for maintenance of a current account which you often must open for a loan. This amounts to CZK 149 a month. Considering the fact that you will be repaying your loan for the remaining 4 years, this adds up to 48 instalments. By transferring your loan, you will save 48*149 = CZK 7,152 on monthly fees alone. Throwing good money after bad may not be worth here.

The on-line approval takes 1 minute. The transfer of your loan will be arranged on your behalf by the bank. All we need is a copy of the agreement about your existing loan. You may bring it in person to our branch, upload it on-line or send by mail. Then you only need to sign an agreement at a branch or have it delivered to you for free by a courier. Everything else will be arranged for you.

Yes, ReLoan may be used to repay any current consumer loan or lending you may have. You may use it to repay a consolidated loan, any cash loan, purpose-bound or non-purpose-bound loan with a bank or any other non-bank institution.

It is not difficult. You may arrange everything on-line or by telephone without having to go to a branch. You may also visit our branch. This is not time-consuming. If you have the necessary documents (a copy of agreement about the existing loan), we can arrange everything at a branch in one visit.

A current account will be opened to you together with your ReLoan, because you will use it for repayment. We guarantee a free maintenance and standard bank services over the entire duration of ReLoan. In addition, your account has many benefits including a contactless payment card enabling free withdrawals from all ATMs in the CR.

Yes, we are ready to grant a ReLoan also to you. Just drop by in any of our branches where we will arrange everything we need with you. However, be aware of the fact that ReLoan can be used to refinance loans provided and maintained by financial institutions in the Czech Republic. We cannot refinance a loan maintained anywhere abroad.

Yes, it is possible. In order to clearly meet our commitment to guarantee that every loan of yours will be cheaper, we refinance every loan separately. Consequently, we guarantee that every loan has a rate discount and that all the fees have been cancelled. You will thus clearly see your specific savings for every loan transferred.

At Ceska posta you may deposit cash only in CZK, and you may have it credited to any of your accounts at Equa bank. In case of conversion, the sum will be converted by the foreign exchange rate for sale.

The bank reimburses one conducted cash deposit to the client with CZK 41 monthly. The sum will be retroactively credited to the client´s account. To this end, the client fills in the postal order with variable symbol 111.

Just make three payments to a merchant using your contactless card, or deposit a monthly minimum of 10,000 CZK into your current account. If you meet either of these conditions, you will be credited a bonus interest payment in the next month.

Unfortunately not - while opening an account with a current account, but in which the payments, account management, withdrawals from all ATMs, and internet and mobile banking is always free of charge and without conditions.

Yes, existing Equa bank clients can open an additional accoun in the internet banking in the Review settings section - Requests/Offers , or at any of our branches. HIT savings account cannot be opened at Equa Kiosk.

Mortgage Refinancing should be planned well before the end of the fixation of your interest rate, so you have time to choose the most advantageous offer on the market. If you apply for mortgage refinancing in Equa bank, you can sign an agreement up to 12 months in advance and get a low interest rate ahead of time.

E-banking

For the first login, use the Login ID and Password from the e-mail titled "Credentials for access for internet banking." Login ID is permanent and is valid for logging into the internet, mobile and telephone banking.
The password is one-time and is valid for 30 days; after the first login you will be asked to change it and onword you will use it to log into the internet and mobile banking.
In the case that has already passed more than 30 days and credentials do not work, contact our Client Center at telephone number +420 222 010 222, which will generate a new credentials. These new credentials are valid only for 10 days.

If you enter a wrong Password three times in a row, your access will be temporarily blocked for 5 minutes. Should you subsequently enter a wrong Password three times again, your account will be permanently blocked. In case of a permanent blocking please contact our Customer Service on +420 222 010 222 or visit some of our branches.

Mobile banking

For security reasons, the mobile banking application must be “paired” with your internet banking. The activation is simple – you just need to insert your internet banking log-in number and password and the authorisation text message. During the “pairing” process, you will be asked to select a unique four-digit code. You will use this code to access the app and authorise all active operations and payments.

If you insert a wrong code five times in a row, your device will be “un-paired”, and you will not be allowed to access the mobile app. The app will then ask you to perform the “pairing” again, using the internet banking log-in number and password and an authorisation text message.

Your mobile banking gives you a complete overview of your finances and the ability to administer them. You can make domestic payments and check repeated payments. You can also manage your payment card and change your PIN and limits for card payments. If necessary, you can also block your card in the app.

A profile picture can be set up easily in the third tab in the menu – in the “Profile” section. The picture will be shown to Equa bank clients in their mobile banking when they make a payment and display the counterparty of the transaction.

Telephone banking

First login to internet banking. In "Settings" enter the password that you will use for access to telephone banking. You can also set security PIN, which can be the same 6-digit number as your password.
In the same section you can change your Login number you chose when you first log on to Internet Banking.

You can set access to this service in the Internet Banking in the “Settings” section. The password must contain 6 numbers which are not sequential. You can also set PIN for the authorization of payments in the same section of Telephone Banking.

The Login number is a numerical code consisting of 8-16 characters which may not be sequential. The Login Name serves for the login in the Internet Banking, Mobile Banking and Telephone Banking. The Password for login in the Telephone Bankingis a combination of 6 numbers which are not sequential.

Payments

The condition for crediting the payment to your account is provision of correct bank details by your business partner; the international
payment order must include the following information:
1. Payee’s account number: CZXX6100XXXXXXXXXXXXXXXX
2. Payee’s name: Account holder name
3. Payee’s address (not required): address, city, postcode, state
4. Name of the beneficiary’s bank: Equa bank, a.s
5. Swift code of the beneficiary’s bank, BIC: EQBKCZPP

"IBAN is an acronym for "International Bank Account Number", which is used for payments to/from abroad (i.e. foreign payments).
Your IBAN can be found in your Internet banking, section "Settings/Account Details" or on the account statement".

Clients of Equa bank can find their account number in the IBAN format in their Internet banking in the “Set-up/Account Detail” section, on the bank account statement or at the customer service phone number +420 222 010 222. Clients of Equa bank can find SWIFT/BIC code on the bank account statement, on thebank’s websiteat www.equabank.cz, or at the customer service phone number +420 222 010 222.

To submit a europayment/SEPA payment, fill in the form Europayment. Europayments/SEPA payment are transfers to/from EU/EEA countries in currency EUR with SHA fee type and executed with standard priority. It is required to enter the payee's account number in international IBAN format and SWIFT code of payee's bank.

Open Banking

In simple terms, it is making selected customer data available to various entities. To whom and what can be made available is described in the following questions. In this terminology, the terms API and webAPI are often used, representing a uniform communication method between two parties. An equally known term is the abbreviation PSD 2, which is an abbreviation for the second version of the Payment Services Directive covering the internal market, drafted by the European Parliament. This Directive has served as a basis for the new Czech Payment Services Act, which is valid from 13 January 2018.

Open Banking enables you to obtain information about all your accounts as well as to perform payments through other service providers. In this menu, you will find a list of authorisations granted to individual entities, the length of their validity, including the option to withdraw the authorisation. You will also find their individual access history here.

You can use the information on your accounts in connection with other services. Typically, this may concern an overview of all your transactions from the accounts with various banks. You can also follow your regular expenses. In the case of a loan application, you may grant consent to a loan provider to download an account statement from your account, so that you do not have to document your income.

You may grant an authorisation directly in the internet browser on the website of the service provider or using a specific application. With the increasing number of providers, you will be able to grant an authorisation in the internet banking as well. From the website of the service provider or the application, you will always be redirected to our website to enter your login data you use to enter your internet banking.

If you allow the service entitled “Account Information Service” in the application, the provider will have information about all your accounts, their balances, and transactions. The validity of the authorisation is set to 90 days; after the validity expires, the authorisation needs to be assigned again. The authorisation may also be cancelled at any time. Some applications enable setting up a payment transaction from your account only with your consent and according to our authorisation rules. It is a single authorisation and you must assign it to every payment.

The list of providers of these services is regulated by the Czech National Bank. Adding an authorisation goes hand in hand with our security principles and rules. However, be careful when it comes to applications from unknown sources and unsecured websites. You can read more on security online in the Security guidelines section on our website.