A review of the Wireless Code is underway

We created the Wireless Code three years ago based on input from Canadians like you.

We are reviewing the Wireless Code to make sure it is effective. Our goal is to improve the rules service providers must follow (if needed).

Our first online discussion forum is now closed. A transcript of the discussion is available on the CRTC website. If you missed your chance to comment, you’ll have another opportunity to participate in the second online discussion scheduled to be held from February 6 to 14, 2017.

We will consider all comments, including yours, when we decide whether the Wireless Code needs to be improved.

Results of the Code

Public opinion surveys

We have asked Canadians about their mobile plans each year since the Wireless Code was created. Here's what we found:

Clarifying the Code

Providers have asked us to clarify some parts of the Code. To learn more about these clarifications, read the CRTC Decisions related to the Wireless Code.

Footnote

Footnote 1

The Commissioner for Complaints for Telecommunications Services Inc. (CCTS) is an independent organization dedicated to working with consumers and service providers to resolve complaints about telephone and internet services. Its structure and mandate were approved by the CRTC.