If you are able to review my orders you will see a complicated situation I placed an order for your shoes online June 18th the shipment never occurred because as your representative said you had a glitch in your system when I called in the representative took my order again to process the shoes and get them shipped I thought I would receive one pair of shoes and get charged one time however I received two pairs of shoes and was charged twice this is after speaking with one of your representatives Maybe it would be a good idea to look into order entry on the website and by your customer service to see how is she was like this can be avoided. Also with what seemed like an easy online ordering experience I had to call in twice 2 weeks later to inquire where the shoes were that is a little frustrating. I love the product just not the process to get it