Email history doesnt record

Ever since I put my databases on a server, I haven't been able to record emails sent in my history tab. I stopped Act.Outlook.service.exe, cleared the history Que and restarted Act. Outlook... per an earlier post but with no luck. Can you suggest anything else to try?

Re: Email history doesnt record

Thanks for the response. When I go to add the Act address book back into Outlook 2003, I get "address book already exists for database. Choose another address book." I just deleted the act address book per your instructions so I don't know what address book it says is attached?

Re: Email history doesnt record

I edited the Registry per your last suggestion and I still have no emails showing up in my history tab. When I'm asked to browse to setup an ACT database in outlook, I enter the .PAD file of the database. Is this correct?

Re: Email history doesnt record

Yes. It's best to have to database you want open in ACT! when you do this...this way it will automatically fill in the .PAD file and logged in user name. You just have to put in the correct password (if you have one).

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Re: Email history doesnt record

You could test with the demo database on the server and add that as the address book to check if it is a database issue. BTW ACT! will attach email from Outlook to only one designated database at a time.