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3.For Sabah/Sarawak, if the shipping weight for an item is 2kg above will be shipped by Pos

Parcel / Registered Parcel

Order Process Time:

• The order process time is 1 to 3 working days

• If there has anythings cause the shipment delay, we will email you

• If you are not receive the item within estimated working days after we shipped, please email us @ sales@tms-lab.com

Estimated Delivery Date:

By Courier Services (Pos Laju / Nationwide):

• Peninsular Malaysia: Next 1 to 3 business days from delivery day

• East Malaysia: Next 3 to 4 business days from delivery day

By Pos Parcel / Registered Parcel:

• Peninsular Malaysia: Not applicable

• East Malaysia: Next 5 to 8 business days from delivery day

1. All sales are FINAL unless the item is defective upon receipt.

2. Customer satisfaction/service is always our priority and please contact us first if you encouter any problems with your order before you leave negative feedback. We will try our best to resolve your issue with best solutions.

4. If item is out of stock, we will contact you and you may choose for a refund or replace with other item or wait for the new stock arrives.

5. If there is any inquiry, feel free to email us at sales@tms-lab.comand we will reply within 24 hours.

6. All items are quoted in Malaysia Ringgit, postage fee and GST is excluded.

7. All items sold are not exchangeable or refundable.

8. All items are thoroughly inspected before delivery. We will fully responsible if the product(s) damaged on arrival due to delivery mishandling. Please report to us via email within 48 hours from the time of package arriving. Any report after 48 hours shall not be entertain.

9. We will ship out your item within 3 working days. We will contact you if the shipment will later than 3 working days. A shipment tracking reference also will update you after item posted out.

10. We reserve the right to amend our terms and conditions without prior notice when it deemed necessary.

11. By placing an order with us, you agree to be bound by the Terms Conditions.

1.Please note that warranty does not cover:

· Damages to item done deliberately or improper handling of it.

· Damages to products caused by either impact, liquid, sand or insect, natural disaster and act of God.

· Modifying, repairing the product without written consent.

2. If there is defect on the items you receive or we send you the wrong items, please kindly contact us within 3 days and deliver back to us within 14 days.

3. Please keep the packaging well and return the goods as a whole.

4. We offer 14 days return period, with buyer paying the return postage unless item is proven defective upon receipt.

5. We will not be responsible if your shipment is lost or damaged during the return transit. However customer may claim the compensation for the relevant delivery company.

6. Once we have checked and confirm the goods/products, customer will received their refund or replacement within 14 business days after the confirmation.

7. If the courier service company return the unclaimed parcelback to us,buyer need to pay extra postage for us to resend it again.

8. Policy on Out-of-Stock Items

Scenario 1:

All the products were in stock when your order was confirmed, but after your

payment was confirmed, one of the products in your order went out of stock.

In this case we will contact you and we may ship all the in-stock products that

you have ordered first and for products which are out of stock, we will ship it

to you immediately once the next shipment of stock arrives or we will refund

to you for those items out of stock.

Scenario 2:

The product was already out of stock when you made the order.

In this case we will ship all products in the order only when the new stock for

the out of stock product arrives However, in some situations we might ship the

products that are available first.

Customer has the right to request a full refund if he/she doesn't want to wait

anymore. Usually we will process it within 3 working days to issue customer's

refunds.

9.Please contact us for investigation before you return the item to us.

Email: sales@tms-lab.comOR contact office support 03-5122 5108

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Note : The seller assumes all responsibility for listing this item. Please contact the seller to resolve any questions before or after purchasing the item. Currency is RM (Ringgit Malaysia) unless otherwise noted.