For Medical Professionals

Patient Transfer Center

VCU Health has expanded its patient transfer services to assist with your needs. The center operates 24 hours, seven days a week. Our one-call advantage can quickly facilitate urgent and same-day admissions to the medical center.

Your patient referrals are very important to us. Our goal is to streamline the referral and acceptance process, making it faster, more efficient and convenient with improved communications.

With a single toll-free call, you can receive rapid consultation from VCU Health physicians. With a communications specialist on the line at all times, coordination of patient transfer and transportation is completed through a streamlined process for all medical services at the center.

Transfer Care Services

VCU Health's Patient Transfer Center offers inpatient-to-inpatient and emergency-department-to-emergency-department transfers for all adult and pediatric patients. We offer personalized service that includes:

Seamless transfer process

Interface with bed management

On-going communication with the referring physician

Transfer Center Process

All referrals require a physician-to-physician consult to discuss the condition of the patient prior to acceptance. Communications specialists coordinate the transfer by gathering medical information. The specialist pages, connects and remains on the line as a "silent partner" until the patient is accepted in transfer.

We also coordinate bed assignments and connect to our air medical transport as needed. The specialist shares inbound patient data with air transport and the VCU Medical Center's Emergency Department and communicates with the referring facility as well as pages the on-call attending physician and assures compliance with protocols.