Final Payment

Once final payment is processed for the resort, does Couples send a reciept by email or confirmation that the final balance was taken? We just had our final payment taken by credit card on Nov 18th but our balance owing hasn't changed.

Hi,
This happened to us too. I just called the 800 number gave them our confirmation number and asked if they could send me a confirmation with a zero balance to my email address. No problem--the receipt showed up within in a few minute in my mailbox. I like to take these final payment documents with me because they include the rate code that you paid for your trip and also includes any resort credits you're entitled to as well.

Once final payment is processed for the resort, does Couples send a reciept by email or confirmation that the final balance was taken? We just had our final payment taken by credit card on Nov 18th but our balance owing hasn't changed.

Thanks,

I have always gotten an email whenever a payment was charged. To be honest i don't know if they charge card first and send email few days later.

The final payment email doesn't look different that any other payment email....but your balance shows as zero.

Once final payment is processed for the resort, does Couples send a reciept by email or confirmation that the final balance was taken? We just had our final payment taken by credit card on Nov 18th but our balance owing hasn't changed.

At the bottom of the the confirmation/reservation that they send it will show how much of a down payment we made and below that it shows balance due. And ours has not changed after the final amount was taken on November 18th.