Report a faulty streetlight

For non-urgent streetlight fault problems please complete the form below or call us on 1800 264 914.

Please, always be aware of electricity and report any electrical incidents or faults immediately by telephoning 13 23 51 and in emergency situations, dial 000.

When will the streetlight be repaired?

We are committed to providing the safest and most reliable power supply to customers and we work hard to safely and quickly resolve faults when they occur.

The fault will be looked at within five working days for Karratha/Port Hedland and nine working days for other Horizon Power areas.

Please note, we are unable to raise a fault job if the information provided is incorrect so please ensure the location information is accurate. We will not contact you on the outcome of the streetlight fault / repair.