Terms and Conditions

PPI Check

The PPI Check service is a free, no obligation service. To determine your PPI status we will submit your PPI check request to your lender via their pre-submission process. If no PPI is found, we will advise you of this, the case will be closed and there will be no charge to you. If the lender confirms that PPI was or may have been present we will call you with a view to submitting a formal complaint to the lender, and explain the next steps in the process. The decision is yours on whether you authorise Money Management Team to carry out the complaint on your behalf.

By agreeing to submit a formal complaint you are agreeing to the PPI Claim terms and conditions shown below. In the event of us offering the PPI Claim service and you do not wish to proceed with the PPI Claim, we will close your case and there will be no charge for the work done.

PPI Check Timescales

On average, we receive a response to the PPI Check back within 6 weeks from us issuing the request to your lender. However, timeframes vary dependent on the lender and whether that lender requires further information in order to facilitate your check.

PPI Check is a FREE service with no obligation to proceed following the check, if you do wish to proceed to complaint stage then the PPI Claim terms and conditions detailed below would apply. You are entitled to cancel this PPI Check service agreement at any point prior to a formal complaint being submitted.

PPI Claim

Should your lender confirm that PPI was or may have been present, we will contact you to confirm if you wish to proceed with the PPI Claim process. Should you wish to do so, we will complete a complaint pack in preparation for a complaint submission. By completing this complaint pack, you are agreeing to the PPI Claim terms and conditions as below. These terms and conditions supersede the PPI Check terms and conditions above. Upon being offered our PPI Claim service, should you decide not to proceed, we will close your case and there will be no charge to you. You are able to make a PPI complaint directly yourself. All lenders and the Financial Ombudsman Service offer a free service for your complaint; however, we aim to make the process as smooth as possible for you. Your complaint will be submitted to your lender via our complaint process. If unsuccessful we may refer your case to the Financial Ombudsman Service and we will not use the Court Service.

Our aim is to provide an assessment service in respect of products, advice and services you may currently hold or have previously undertaken or received in order to establish whether there is ‘in principle’ a potential claim in respect of any financial loss that you may have suffered including any undisclosed commission wherever applicable. After completion of an initial questionnaire and a careful case assessment, if it then appears that you have suffered a financial loss Money Management Team Limited will aim to actively pursue that claim or claims on your behalf. We will notify you in writing of any offers of redress made by the financial company. Only sign the Letter of Authority to Act form and return to us if you wish to be bound by our terms and having researched other methods of making a claim yourself such as the Financial Ombudsman Service and you are happy to engage our services. Please keep this copy for your records. If MMT were identified by a third party as being a service provider who may be more suitable to your circumstances, and you choose to accept our service, please be advised that any transfer of business will relate to any and all matters. If it is found that the amount of undisclosed commission involved in the sale of your PPI policy was unfair you should receive: A refund of any undisclosed commission above 50% along with the interest that you have incurred on this, and in many cases a further interest of 8% on this figure

Our Fees

Money Management Team Limited will work for you on a No Win No Fee basis, and we aim to identify additional claims as part of our audit process. In some instances, your lender may decide to reinvestigate your complaint. If this results in your claim being upheld you will still be liable for our fees. We may pay referral fees for claims management business introduced to us. We will charge a success fee where we are successful in reducing your debt liabilities or reclaiming redress on your behalf. Our standard Fee is 20% plus VAT* which is a total of 24% (at the prevailing rate) of the total redress offered by the lender of any successful mis-selling enquiry or claim. Please note, our fees are due on the total amount of redress/commission prior to HMRC’s deduction. *Our fees are subject to Regulatory Change and will be charged at the prevailing maximum rate; however, we will never charge you in excess of 20% +VAT.

3. No Refund Reduction of Loan example

Our fee will be payable by you regardless of which claim refund method you’re offered by the lender. The payment method adopted will depend on your circumstances. If you are in a debt solution, we will only pursue a claim if it is in your best interest to do so or on Instruction of your Insolvency Practitioner. We will obtain your agreement before accepting any offer or redress however we cannot take responsibility for any refund calculation completed by the lender if this is proven to be incorrect or incomplete. We cannot give you any guarantee about the success of any claim. If your claim is successful any PPI attached to the policy/policies will be cancelled and you will no longer have the PPI cover in place. If Money Management Team cannot deal with your claim, where appropriate you will be offered a service provider which may be more suitable to your circumstances, and should you choose to accept this service, you understand that any transfer of business will relate to any and all matters. MMT may receive a referral fee from the business

Your Right to Cancel

You are entitled to cancel this agreement at any point. Should you wish to cancel at any time please contact us on 0800 103 2631 or 01925 552923 OR email us at complaints@moneymt.co.uk OR you can download the cancellation form on our website www.moneymt.co.uk or complete the digital cancellation form. OR you can contact us in writing at Money Management Team Limited, Unit D Ribban Court, 20 Dallam Lane, Warrington, Cheshire, WA2 7NG. We advise that you obtain proof of postage if sending via post.

What You Need to Do

You will be required to supply us with all relevant documentation in your possession to pursue or evidence your claim, this may be but not exclusive to: copy loan agreements, copy running credit agreements, copy correspondence from the lender or insurance provider.

Customer Satisfaction

At Money Management Team we continually strive to improve the level of service that we provide to our clients. As such, you may receive an invitation to participate in a customer satisfaction survey via Feefo, Survey Monkey email or Facebook

Dissatisfaction – What to do.

If at any time you wish to make a complaint about any aspect of the service you have received from MMT please contact our office by telephone 01925 552 923 or 0800 103 2631, or by email at complaints@moneymt.co.uk or by appointment, or in writing for the attention of the Complaints Department: Complaints Manager, Unit D Ribban Court, 20 Dallam Lane, Warrington, WA2 7NG

A copy of our Complaints Procedure has been provided in your initial documentation and is also available on our website at www.moneymt.co.uk or upon request by contacting our office. If we are unable to resolve your complaint then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about poor service from claims management companies.

The Legal Ombudsman can investigate complaints up to six years from the date of the problem happening or within three years of when you found out about the problem. If you wish to refer your complaint to the Legal Ombudsman this must be done within six months of our final response to your complaint. If you would like more information about the Legal Ombudsman their contact details are as follows:

Data & Confidentiality

All of your data is controlled & processed in accordance with the General Data Protection Regulation & will be used to help us process your case. Your files are kept for up to 7 years & will be returned to you upon request. Our Privacy policy can be located at https://www.ppiclaims.com/privacy-policy.html Our post handling centre will securely destroy any documentation you provide us with, please refrain from sending any original documents to us.

Using companies to process your information outside the EEA

All countries in the European Economic Area (EEA), which includes the UK, have similar standards of legal protection for your personal information. We may run your accounts and provide other services from centres outside the EEA (such as South Africa) that do not have a similar standard of data protection laws to the UK. If so, we will ensure that your personal information is to be protected to at least UK standards.

If there is any part of this agreement you do not understand, or you require it to be supplied in a larger print, or if English is not your first language, then please call your claim handler on: 0800 103 2631.

FREE PPI CHECK* FORM

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PPI Check Process Steps

1. We call you to start your PPI Check & Complete Forms

For us to proceed with your FREE PPI Check**, we will need to speak with you to confirm some details, including your FULL NAME, DATE OF BIRTH, and ADDRESS DETAILS (CURRENT AND PREVIOUS). We will also discuss which lenders we can investigate for you.

Once we have set up your PPI Check, we will post forms out for you to read, sign and return to us. You can call us on 0333 443 2500 if you notice any details need changing.

2. You Sign, Date Documents & FREEPOST Back to Us

Sign and date the forms and return to us in the free post envelope provided – no stamp required!

3. Your PPI Check(s) are Registered with Lender(s)

We register your PPI check with your lender.

On average, a response will be issued within 6 weeks from your PPI information check being sent to your lender, although timeframes vary dependent upon the lender.

4. The Lender(s) Locate & Verify Account Information

If your lender cannot locate you or requires verification in order to release details, we will be in contact to obtain some further details of you in order for us to return them to complete the check.

5. Account(s) & PPI Status Confirmed by Lender(s)

Once you have been located/verified, your lender will return to us with confirmation of all accounts you have held with them for as far back as their records go. They will also confirm the PPI status of each account.

6. PPI Check Outcome(s) & Options Are Discussed With You

If you have not paid PPI, we will contact you to advise you of the same.

If your lender is unable to confirm whether PPI is on a particular account – we will contact you to advise you of your options moving forward on the possibility of presenting your claim for your refund.

If PPI is located on your account – we will again contact you to advise you of your options moving forward on presenting your claim for a refund.

A Special Note For Multiple PPI Checks

If you have multiple checks with us for multiple lenders, the time-frames of responses from lenders may vary, however we will always ensure that we advise you of which lender correspondence refers to and be available for support and guidance throughout this process on 0333 443 2500, should you so require.