Award Categories

Entry Open Date: 5th July 2018
Entry Deadline: 21st September 2018 (entries after this date will not be accepted)
Awards Date: 23rd November 2018

Awards for Invidividuals

New Property Manager of the Year

Open to any individual who has been in property management for a minimum of 12 months to 3 years, and who is also on a training/development programme with the IRPM or accredited/industry recognised training programme.

Has provided a measurable contribution to the success of their organisation

Can demonstrate in-depth building management knowledge

Is responsible for several blocks/units – state the number of blocks/units

Is personable, approachable and has developed strong leaseholder relationships

Can demonstrate specific challenges with leaseholders that were met and overcome

Entries must be made or supported by Departmental Manager

Professional Qualifications/Memberships – Please quote current membership number of your Regulatory Body

London Property Manager of the Year

Has provided a measurable contribution to the success of their organisation

Please specify the number of blocks/units responsible for in London

Can demonstrate in-depth building management knowledge

Is personable, approachable and has developed strong leaseholder relationships

Can demonstrate specific challenges with leaseholders that were met and overcome

Entries must be made or supported by Departmental Manager

Professional Qualifications/Memberships – Please quote current membership number of your Regulatory Body

Concierge of the Year

Entries must be made or supported by managing agent and/or residents association and/or individual leaseholders.

Awards for Companies

Customer Service Award

Open to any company who offers a customer service to leaseholders or clients

Can demonstrate a high level quality of service and client communication

Can provide examples of excellence and professionalism in customer service

Can provide specific examples of challenges met and overcome with leaseholders

Provides staff development training programme and opportunities for CPD qualifications

Regional Property Management Company of the Year (Not London)

Entries for this category are open to any company who is a member of their sectors governing body e.g. ARMA, IRPM, RICS

Is responsible for a number of blocks/units

Has received new instructions in past 12 months

Can demonstrate in-depth building management knowledge

Can demonstrate specific challenges with leaseholders that were met and overcome

Can provide examples of successful handling of both enquiries and complaints

Demonstrates innovation in property management

Provides staff development training programme and opportunities for CPD qualifications

Professional Qualification Memberships – Please quote current membership number for your regulatory body

Please state the region of your entry

Best Managing Agent of an RMC/RTM Block

Entries for this category are open to any company who is a member of their sectors governing body e.g. ARMA, IRPM, RICS

Can demonstrate in-depth building management knowledge

Can demonstrate specific challenges met and overcome with the management committee of a RMC and/or RTM block

Can provide examples of successful handling of both enquiries and complaints from the management committee

Provide testimonial from board members of at least one RMC/RTM Block

Provides staff development training programme and opportunities for CPD qualifications

Professional Qualification Memberships – Please quote current membership number for your regulatory body

New Build Property Management Company of the Year

Entries for this category are open to any company who is a member of their sectors governing body e.g. ARMA, IRPM, RICS

Is responsible for a number of blocks/units – please specify

Has received new instructions in past 12 months

Can demonstrate in-depth building management knowledge

Can demonstrate specific challenges with leaseholders that were met and overcome

Can provide examples of successful handling of both enquiries and complaints

Demonstrates innovation in property management and marketing

Provides staff development training programme and opportunities for CPD qualifications

Professional Qualification Memberships – Please quote current membership number for your regulatory body

Entrants are encouraged to include support from the developer of the building

Employer of the Year

To enter you must have Professional Qualifications/Memberships – Please quote current membership number for your Regulatory Body

Provides staff development training programme and opportunities for CPD qualifications

Provides a range of employee benefits and incentives

Has a positive, diverse and inclusive work culture

Has a low staff turnover

Has a corporate social responsibility policy

Please provide testimonials from staff members

Demonstrates a commitment to work/life balance

Recruitment Company of the Year

Entries for this category are open to any company or individual who is a member of their sectors Governing Body e.g. ARMA Accredited &/or R.E.C etc

Professional Qualifications/Memberships – Please quote current membership number for your Regulatory Body

Has in-depth knowledge of recruitment practices and employment law

Demonstrates innovation in HR management and marketing

Has new instructions of note

Professionally manages the candidate and client relationship

Has excellent internal and external commnication and processes

Provides staff development training programme and opportunities for CPD qualifications

Legal Services Provider of the Year

Entries for this category are open to any company or individual who is a member of their sectors Governing Body e.g. The Law Society etc

Professional Qualifications/Memberships – Please quote current membership number for your Regulatory Body

Can evidence successful service charge recovery value or percentage recovery of claims

Has introduced best new practices of debt recovery

Depth of applied knowledge and expertise

Excellence in client communications

Marketing for new instructions

Staff development

Demonstrable quality of service: successful cases handled

Insurance Services Provider of the Year

Entries for this category are open to any company or individual who is a member of their sectors Governing Body e.g. A.B.I. &/or F.C.A. etc.

Entries for this category are open to companies who provide one of the following services: Insurance Companies, Brokers, Insurance Agents, Specialist Brokers

Professional Qualifications/Memberships – Please quote current membership number for your Regulatory Body

Can demonstrate product innovation

Can demonstrate they have responsed to customer needs

Has specialist knowledge of insurance provision within the sector

Can demonstrate quick response time to claims

Please specify number of ‘live’ policies

Provides staff development training programme and opportunities for CPD qualifications

PropTech Company of the Year

Entries for this category are open to companies who provide one of the following services: Software Providers, Building Tech Companies, Broadband/ WiFi Providers, Online Agents/Portals, Document Storage Companies, Websites, APPs

Depth of applied knowledge

Technology Adoption in Property

Greatest Social Impact

Strategic Vision

Specific Initiatives coming from clients requests

Marketing of and Product innovation in property management sector

Staff development

Measurable contribution to success of organisations

Specialist Service Contractor of the Year – Block Services

Entries for this category are open to but not restricted to companies who provide one of the following services: Site Staff, Pest Control, Lift Consultants, Out of Hours Repairs, Security, Facility Management and Cleaning Companies.

Measurable contribution to success of organisation

Approachability / leaseholder relationships

Efficient handling of enquiries

Leadership skills/Initiative

Specific challenges with Leaseholders that were met and overcome

Entries should be supported by PM Departmental Manager

Depth of applied knowledge

Building management knowledge

Professional Service Provider of the Year

Entries for this category are open to any company or individual who is a member of their sectors Governing Body ie; RICS, ARMA, BPF

Entries for this category are open to but not restricted to companies who provide one of the following services: Health & Safety, Facility / Asset Management, Emergency Lighting, Building Consultancy, Surveyors, Energy Companies/Suppliers, Accountants, Fire Prevention

Professional Qualifications/Memberships – Please quote current membership number for your Regulatory Body