Companies are moving faster than ever, and demanding flexible, reliable, and scalable solutions like CCaaS to manage interactions with end-user customers. Contact center was a $22 billion global industry in 2016, now projected to be $407 billion industry by 2025. Cloud-based contact centers typically had between 8-10% penetration, but in the last five to seven…

Companies are waking up to the fact that they have to be technology-enabled businesses, regardless of what they do. The heart of this change is how customers are using technology to improve the communications they have with their end-user clients. How is technology driving improvements around customer experience? What are the new opportunities that technology-enabled…