Terms and conditions of use

Terms and Conditions

Payment

All prices are in £ (pound) sterling. Payment can be made by most UK major credit/debit card via our secure server. Other forms of payment including Paypal and bank transfer payment can also be accepted

All communication including e-mail sent by us on receipt of an order placed by you does not constitute legal acceptance by us of your order. All orders are subject to approval by us.

All credit/debit card orders are subject to validation checks and authorisation by the card issuer. If the for any reason payment is refused or unauthorised, we will not be liable for any delay or non-delivery. All orders are delivered to the card holder's address only.

Availability of Goods

All goods and services are subject to availability and we reserve the right to withdraw at any time. If we do not or can not supply the goods for any reason, we can not be held responsible for any other losses you may suffer.

Custom Orders

Items made to customers custom specifcation, ie colour length, temination and other non standard finishes cannot be returned as they may not be suitable for resale.

Delivery Charges

Prices on our website are normally shown exclusive of our delivery charges unless otherwise stated, however delivery charges may be added and you will be notified after order placement.

Most products are guaranteed for a minimum of 12 mouths, and subject to the normal manufacturers guarantee, shipping costs will be payable to return any faulty units to manufacturers service agents.

Delivery

All consignments are insured as standard but are subject to terms as stipulated in NOTIFICATION TIME LIMIT FOR CLAIMS below.

Deliveries are normally made within 3 working days but please allow up to 5 working days.

When demand on an item is greater than we can supply we will advise you within 3 working days of placing your order. Orders will be delivered by our shippers between 8.00am and 5.30pm Monday to Friday. If a timed or Saturday delivery is required this can be arranged but extra cost will be charged. We can not refund this cost should our shippers not deliver as requested.

All orders placed online (via the Internet) are paid by credit or debit card. Prices and carriage charges quoted online only apply to Internet sales.

Returns

Most items are guaranteed for at least 12 months for normal domestic use, obviously we can not be expected to guarantee against misuse (i.e. coffee spilt inside, blown speakers etc.) or excessive wear and tear.

Commercial use of any equipment will invalidate your consumer warranty; the warranty will not cover misuse, physical damage or modifications, cartridge styli, batteries or projector lamps.

Please note that if repairs are done other than by ourselves or authorised agents the guarantee will not apply. This guarantee is naturally in addition to your statutory rights.

Should your ordered item arrive damaged or is faulty within 28 days; we will normally exchange it for a replacement or issue you with a full refund or credit for the cost of the item, subject to the product being returned to us complete with all packing and accessories, all shipping costs to be met by the buyer, refunded payments exclude any shipping/ handling/ customs charges

Pricing Errors

If a product is listed at a wrong price because of a human error, we have the right to refuse or cancel any orders placed prior to a contract being made.

Notification of Time Limit for Claims

Damage in transit: If goods arrive damaged it is your responsibility to make a note on the carrier's consignment note and your responsibility to inform us within 5 working days of delivery.

Missing items: It is your responsibility to sign for the correct number of packages as shown on the consignment note and we must be informed of any shortages within 5 working days of delivery.

Incorrect Goods: It is your responsibility to notify us of any discrepancy in your order within 5 working days of delivery.

Damaged Goods

It is unlikely that you will receive a damaged delivery but you must contact us immediately. In the event please retain the original packaging for returning your order. Contact us immediately by telephone on 0208-241-8890 with your order details and with an explanation of the problem. (See returns)

We will arrange to replace or refund your order, whichever your preference. This does not affect your statutory rights.

Faulty Goods

If your order should develop a fault within 28 days of receipt our general practice is to exchange or refund the item provided it is in 'as-new' condition. The product will be inspected to determine it's condition. However this does not apply to faults caused by accident, neglect or misuse, in these cases there will be no refund or exchange. This does not affect your statutory rights.

If your product should develop a fault outside 28 days of receipt and within the 12 month guarantee we will arrange to repair the item. This does not apply to faults caused by accident, neglect or misuse for which there can be no refund or exchange. This does not affect your statutory rights.

After your guarantee has expired we can still help with any servicing or upgrading your equipment may require.

Cancelling your Order

You can cancel your order within 7 working days from the day of delivery and return any unused goods for a refund. However you must notify us of your intention to cancel by letter, fax or email. Your order must be returned at your own expense within 7 days of your notice to cancel. A handling charge will be incurred to cover our administration and shipping costs. Certain products particularly pre-cut lengths of speaker cable or certain media products are excluded from this offer. Please note: Special orders may incur a re-stocking fee of 20% of the original purchase.

Provided the items are unused and returned in their original condition with all original packaging and accessories, you can expect to receive a refund within 30 days of your notice to cancel. subject to the product being returned to us complete with all packing and accessories, all shipping costs to be met by the buyer, refunded payments exclude any shipping/ handling/ customs charges This does not affect your statutory rights as a consumer.

Non-Delivery

We will not be responsible or accept liability for goods lost in transit unless we are notified within 7 days from the expected delivery date. We will only email you with the despatch information using the email address you have provided on your original order.

Receipt of Goods

Should the cardholder not be available when delivery takes place to the address specified on the order and is signed for by another party we will not be held responsible once delivery has taken place. It is the card holder's responsibility to be at the delivery address specified to receive the goods.

Complaints Procedure

Contact

ISOkinetik Orders and Delivery office@isokinetik.co.uk

If you are dissatisfied for any reason, please contact us without delay.

We are confident that the need should not arise for complaint but we do take customer services very seriously and we are sure we can remedy any problem swiftly.

Important Notice

We take great care to ensure that product information and product images are correct however we can not be held responsible for errors and omissions. Manufactures also reserve their rights with regard to product changes and their company's policy at the time of continuous development and design which might not necessarily be indicated in the specifications