I'm a young, non-profit professional living, working, and doing house projects on our new home in Pittsburgh, PA. I love to travel, try out new food, and explore on foot or bike. I am a runner and love staying in residential (rather than commercial) areas that make it easy for going out for a quick run.

Reviews From Hosts

Although the apartment is lovely and the location is beautiful, our experience with Domenico was disappointing and disheartening. It's unfortunate that it is now part of how we will remember our honeymoon in Italy.
We have made three separate attempts to better understand this negative review. It is so far from true that we have wondered if perhaps he was intending to leave this for someone else.
The only statement made my Domenico that is accurate is that we left the keys in the apartment. We did this only because when we texted him to ask if we can leave the keys the apartment he replied "yes, ok." 45 minutes later, after we had already left, he followed-up with an additional text stating "You Would have informed me that you will leave so early in the morning, keys usually must be regiven to the apartment's owner; we need to check apartment's conditions after your leave."
Domenico: If this is what you wish from your guests, you need to make sure you communicate this to them. Suggestions for you: 1) actually meet your guests in-person to discuss this upon arrival - or - 2) leave a notice in the apartment - or - 3) list these instructions on the listing for the apartment under "house rules" or "check-out policy." Before we left, we checked all of these logical places and did not find any information on what was expected for check-out. So I took it upon myself to ask you.
Now -- regarding the additional statements made by Domenico. First, the issue around cleaning. We cleaned our dishes, left our linens in a pile to be laundered, swept the terrace, and bagged up our garbage. Again, there is no written expectations from Domenico regarding cleaning anywhere in the apartment or on his listing. Regardless, we performed the courtesy cleaning that any Airbnb guest should follow. I felt that what we did do was actually above-and-beyond expectations given the fact that we paid a $28 cleaning fee to Domenico when we made our reservation. In fact, we even met the lovely cleaning woman -- as she was the one who greeted us upon arrival (not Domenico).
Second, regarding the air conditioning, my husband and I did not even know where this was located. The temperature was no more than 75 degrees (23 degrees celcius). It was so cool outdoors that AC was not necessary. The beautiful french doors and windows were open anytime we were in the apartment. We had zero reason to use the unit even if we did know how to or where to find it.
I asked Domenico to send me photos documenting the conditions of the apartment. If he could demonstrate to us that the apartment was indeed dirtier than he expected, we were willing to discuss further payment to cover additional cleaning. We also asked for explanations about the other statements he made here that (from our perspective) are untrue. Unfortunately, Domenico chose not to respond to any of our messages.
I am unsure of Domenico's motivations to leave such a negative review of us. Our hope for future potential hosts is that you can give attention and credit to our three positive reviews we have received in this past year of using Airbnb. When we use Airbnb, we understand that our hosts are quite generously opening up their home to us. We treat their home as if it were our own and respect the wishes of our host.
This entire experience with Domenico has been shocking to us. We hope this explanation helps to clarify this alarming review for our future Airbnb hosts.

Karen and her husband, Sean were perfect guests. Very quiet and respectful of my home as well as the other quests. They were careful about the House Etiquette which I truly appreciated. Karen and Sean understood what my home is about and that's all a host can hope for except that they can carve out time for a return trip soon! Highly recommendable to other Airbnb hosts.