Shopping

Shopping Overview

If there are several types of that product, use the drop-down lists to pick the exact item

Click Add to Cart and you will see that item appear in the
Items in cart display.

Continue shopping until you have everything you want in the cart

If you are already signed in, you can select different shipping methods to see what that
adds to your order total. You can also enter a "ship to" postal code to calculate
shipping charges to that location.

Finding a Product

Use the search box to find a product you want. You can type in a few letters, a word or a phrase:

Type a few letters or whole word(s).
The search will show you all the products that match what you typed. If you do not see what
you are looking for, try typing less information

Click the product image to see more details OR
click Add to Cart to put it in your shopping cart OR
click Add to Wishlist to add it to your wishlist OR
...or typing another word or phrase if you do not see what you are looking for.

Reviewing a Product

Reviewing items you have purchased helps other shoppers and helps us give you the products you need and
like. We encourage you to contribute to and check item reviews. It is easy to add a product review.
At the bottom of any product detail page:

Click Review this Product

Click the star rating you want to give it

Type your comments

Click Save

That's it! Here is how to do it:

NOTE: You need to sign in before adding a review. It will have your
username "signature" on it.

Ordering Offline

by mailComplete your online order up until you see the pay offline button. Click it, read the instructions and click Continue. Then print the order confirmation and mail:1. the order confirmation2. your check in the amount indicated OR3. your credit card number and expiration date to

Cart - Wishlist

Checkout Overview

When you have selected all the items you want to buy and have added them to your shopping cart,
you are ready to place your order (called "checkout"). To start:

Click the Cart icon.

If you have an account, type your username and password and click
Sign In
If you do not have an account, click <create new account>.
After you login, you will not have to reenter any personal information, but always have the
option of changing any of it - your password, email, billing or shipping address and payment
information.

Inspect your order. This is your last chance to make any changes.

If you are paying online, click complete order
If you want to pay offline (by phone, fax or mail), click pay offline

You will receive one email confirming receipt of your order - and another when your item ships.

Items in cart:
2 Red T-shirt
1 White T-shirt
Total: $36.00

Adding Items

Every time you click on the Add to Cart, you add that item to your shopping
cart. If you click twice, you add 2 of those items. You can tell it was added by looking at the small
shopping cart display. For example,if you clicked Add to Cart twice next to a red
t-shirt - and then found a white t-shirt and clicked Add to Cart next to
that one, the small cart would show your choices, as well as the total price.

When you go to your shopping cart by clicking on the link in the small display - or clicking
the cart icon, you will see those 3 items in your shopping cart.

Changing Quantity

You can change the number of items in your shopping cart at any time. Just go to your shopping cart and
directly type the number of items you want and click Update.

Removing Items

You can remove items from your wishlist or shopping cart at any time. Just click
Delete next to the item you no longer want.

Wishlist Comments

When you put an item in your wishlist, you might want to put in a note along with it to remind you of
why you want it - for example, "order this in April for Lela."

Calculating Shipping

Before you click Checkout, you can change your preferred shipping method. Just
choose different shipping methods to see the instant cost calculation.

Payment Methods

We accept the following payments online: American Express, Discover, MasterCard, Visa
and Checks. If you complete your transaction online, you will be asked for any needed information. If
you prefer not to pay online, see Ordering Offline

Who Pays Tax

We are required to collect sales tax for orders shipping to states in which we operate.
This includes:
Illinois

Order Tracking

Order Status

You can find information about a recent order by going to My Account and clicking
Order Tracking. If a package was shipped via a service that using tracking
numbers, you will see that tracking number and a link to the website where you can check the status of
that shipment.

Order History

You can find information about anything you have ordered on our site by going to My
Account and clicking Order History.

International Orders

You may use any of the above methods; but any checks must be in US dollars. International shipping charges also apply. Email us for your specific request.

Back Orders

If we do not have an item in stock, you will not see it in the product catalog. If you see a size you need is missing, email us to find out if that item is on order. If it is, you may order the item offline and it will be sent to you as soon as it becomes available. We will not charge your credit card until the item ships. If you do not wish to backorder it, we can email you when the item is back in stock.

Lost Shipments

99+% of packages arrive as anticipated, but there are always exceptions. If you think your package is one of those, click My Account and then the Track Packages link to view details on your order. There, you will find links to the delivery service used. If there is a tracking number for your package, click it to check on shipping progress. If you cannot locate the package, please let us know via email and we will take it from there.

Returns

After you have received authorization by email to return your item, follow these steps to send it back to us:1. Repack the item(s) to be returned in the original shipping envelope or box, but do not seal it yet.2. Find the original packing slip from your shipment and put it inside along with the item(s).3. Seal the package and address it as you were instructed in the authorization email.4. Mail the package using the service of your choice and most economical method.

Your refund will be processed in 7-14 business days once your return has been received. If your return was not a result of our error, return shipping costs cannot be reimbursed.

My Account

You can change any of your account information after you have signed in.

Account Overview

You can open your account anytime you want (just click Sign In) - but you
do not have to have an account to browse around. You only need to create an account when you are ready to
complete your order by clicking Checkout. In addition to credit card and shipping information, you need an email
address so we can contact you to confirm your order and notify you of shipments, etc. We do use cookies
(information we store on your computer) so that we can find your account information after you sign in to the
website.

Password

To change your password:

Click Your Account at the top of the page

When the next page appears, click Change my password

Type your email address

Type your new password
(You will be asked to type your password twice to make sure you do not make any typos)

Click Save and, in a couple seconds, a message tells you your change
has been saved

If you have forgotten your password,

Click Your Account at the top of the page

Type your first name

Type your email address

Click Email My Password and, in a few minutes, you will receive an email
at that address with your password.
password at that email address

Billing Information/Register

We need billing information to process any of your payments online - which we also use as your
main address. To add this information

Click the Your Account button at the top of the menu

Click billing address

Type your first name

Type your last name

Type your company name (or skip)

Type your address

Type your second address line (or skip if there is no second line of the address)

Type your city

Type your state or province

Type your zip or postal code

Choose your country (or skip if country is United States)

Shipping Address(es)

To add a shipping address

Select from the <Address> pull-down on the
Shipping Address page

Type recipient's first name (yours, if this is a second shipping address for yourself)

Type last name

Type company name (or skip if there is no company name)

Type address

Type second address line (or skip if there is no second address line)

Type city

Type state or province

Type zip or postal code

Choose the country (or skip if country is United States)

Type the phone number (required for 2-day or overnight shipping)

Click <Default> if this is the main shipping address you want to use

Click Save and, in a couple seconds, a message tells you the shipping
address has been added.

To change a shipping address

Select the address to change from the the <Address> pull-down on the
Shipping Address page

Type any changes

Click Save and, in a couple seconds, a message tells you your changes
have been made

To delete a shipping address

Select the address to delete from the the <Address> pull-down on the

Click Delete

When the message asks "Are you sure...?", click OK -
or Cancel if you change your mind.

Credit Cards

You can pay with - American Express - Discover - MasterCard - Visa. To add a credit card:

Select <Payment Type> from the pull-down at the top of the page

Type your name exactly as it appears on the credit card

Type the credit card number, with no spaces or hyphens

Select the expiration month and year from the pull-down lists

Click the Default checkbox to make this credit card your usual way to pay

Click Save and, in a couple seconds, a message tells you your changes
have been saved

You can add as many credit cards as you want to keep handy online. When you want to change the one you
use,

Select it

Click the Default checkbox

Click Save

Checks

If you want to pay online by check, you have that choice at checkout. Here is how it works:

Type your checking account bank name

Select account type (personal or business)

Type your bank's routing number
found at the bottom of your check. Notice the symbols at either side of the number

Type your checking account number
found at the bottom of your check. Notice the symbols at either side of the number

Type your check number

Select the ID you are using to verify your identity

Type your ID number

Select the state that issued the ID

Click Save and, in a couple seconds, a message tells you your changes
have been saved

Policies

Privacy

We do not sell or give out your information. Any information that you provide on this site is considered
highly confidential and is securely protected. It is kept only to provide you better service.

Secure Transactions

We at Nyala Publishing know that you value your personal information, so we want to make sure
you feel safe shopping on our site. We make sure your credit card information is safe, your privacy is
respected and you are satisfied with your purchases.

We use state-of-the-art online security for your sensitive information. Our Secure Sockets Layer
(SSL) software is the industry standard for secure online commerce transactions. It encrypts
(scrambles) all of your personal information, including credit card number, name and address, so that
it cannot be read as the information travels over the Internet.

We go a step further: we encrypt your credit card number in our database storage systems. Even we
cannot directly read your information; it can only be accessed for your authorized transaction.

Satisfaction Guarantee

We guarantee your satisfaction. The internet sometimes acts up beyond your and our control. We regret
when that happens and hope that you will give us every opportunity to serve you.

If you are not pleased with what you have received from us, please tell us how we can make it
right. Although we are of course in business to make a profit, we are not looking for an easy out with
you. Just "talk to us" and let us know what we can do.