Ron Winston, Owner of Winston Electronics, Servicing music electronics for over 50 years

Category: Electronic Musical Instruments

Satisfied Customers: 337

Experience: Factory Certified Technician

Verified

Hello, my name is ***** ***** I am a Kurzweil certified technician. As you have already figured out, this is not good. When the disc is in use that metal cover is opened and allows the record/playback head to contact the disk surface. What happens is the disc is damaged and this metal plate catches on the head and is torn off. If it has not already damaged the head you might be in luck. The repair is to remove the drive and open it up to remove that metal cover. If you need to replace the drive they are very expensive and hard to find. Do you want to try to remove this metal plate?

I will tell you that...the things you have to go through to be an Expert are quite rigorous.

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Ron Winston

Owner of Winston Electronics, Servicing music electronics for over 50 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.