Contact Center Fraud

Mapping Identity Verification to Your Customer’s Journey

Often ignored in the fight against fraud, contact centers have become increasingly vulnerable to attacks. In fact, research shows that by 2020, 75 percent of omnichannel, customer-facing organizations will sustain a targeted, cross-channel fraud attack with the contact center as the primary point of compromise. So, how do you deliver a timely, positive experience and foster trust among your callers, without placing your business at a higher risk?

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