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Where Credit Is Due: May 2013

Hella and PacWest

Photo courtesy of Steven Fink

Reader Steven Fink wrote in with kudos for Hella Lights and PacWest, who hunted down a discontinued cabin light fixture (at left) for him.

While replacing all of the halogen bulbs on my boat with LED bulbs, I accidentally broke the plastic lens of one of the fixtures that fits flush into my salon ceiling. Beneteau no longer stocks replacement parts, and the glass and plastic fabricators I went to could not duplicate one thin enough to fit the fixture.

I finally tracked down the manufacturer, Hella Lights (www.hellausa.com), who put me in touch with their West Coast rep, Jess Nelson of PacWest. Jess knew immediately what I needed, but he wasn’t sure he could locate the discontinued item. He kept at it, and a few weeks later, a UPS parcel arrived, containing three complete overhead-light replacements, at no charge!

This is outstanding customer service by Jess Nelson, PacWest, and Hella Lights.