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We stayed at this hotel over the last weekend and booked through a third party;Hotels.com which we thought it would be as planned. We requested early book in since we were traveling 4hrs away- the special requests are NOT guaranteed so keep an open mind and have no expectations. We arrived around noon and we were told by the desk...
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Kym M, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Hello alexkahayna,
Thank you for taking the time to write a detailed review on TripAdvisor after your recent stay with us. Your feedback will assist us with improving and we appreciate it.
After reading your comments, it looks like you had a mixed review from your stay. I am sorry for our lack of attention in some areas and those...
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