You can use this backup website if you are having issues with the native Homekeeper App. Before using this, we recommend uninstalling and reinstalling the app on your phone to confirm you are on the latest version. Get the link to download the latest version here: http://help.tidy.com/1362-general-tidy-questions/6288-where-can-i-download-the-homekeeper-app

PAYMENTS ARE NEVER ACCELERATED IF YOU USE THE BACKUP WEBSITE INSTEAD OF THE APP.