Our goal is to ensure your satisfaction with our products and service. We will do everything possible to track your order until it arrives to you.

Taxes and shipping charges are not included in our prices.

Your order will be delivered to the address indicated at the time of ordering. You are wholly responsible for the input of an incorrect address.

We ship all orders within 5-7 business days (Mondays through Fridays). Once your order has been shipped, you will receive an email with a tracking number along with all other pertinent shipping information.

Important: Please note that international orders (shipped outside of Peru) may be subject to additional costs once your order arrives in your country (such as taxes or customs fees). Las Polleras de Agus will not be responsible for covering these charges.

You, the buyer, are responsible for paying all potential additional charges once your international order has arrived. Please contact your local customs official, post office, or selected shipping service to learn more about importing goods, subsequent taxes, or the cost of any potential additional fees.

The selected shipping service will make two delivery attempts at the address indicated. If both delivery attempts are unsuccessful, your order will be returned to Las Polleras de Agus, in which case Las Polleras de Agus reserves the right to charge or retain any amount owed for the return shipping costs, administrative costs, or compensation for any damage.

If your order arrives in poor condition or shows signs of damage upon arrival, please contact us within 24 hours and we will work with the delivery service to resolve any problem.

Las Polleras de Agus is not responsible for:
*Delays caused by potential customs processes in your package’s destination
*Delays caused by force majeure (including but not limited to acts, events, or accidents outside of our reasonable control)
*Delivery methods used by the delivery company, and/or the loss of packages during international transport.
*Foreign currency exchange rates offered by banks at the time of processing purchases.