Product Details

T & C

We hope you are completely satisfied with the item purchased at Home Trend! However if you are not satisfied with the item because of wrong item/ broken seal, please refuse to receive the item from the logistic company.

(However, this does not apply to items in which “no refund” or “no return” are stated.)

For product return policy, we allow to return products within 14 calendar days from shipment date under the following circumstances:

a.) Manufacturing defects.
b.) Kumoten delivered the wrong item.

All we ask is that the product is:

Seal not broken

Not used, accompanied with relevant accessories, manuals, warranty cards and in an unused condition

In the same condition you received it

In the original box and / or packaging

Returns or Exchange ProcessPlease follow these steps to return your purchase to us:
1. Contact Logon Customer Care at 1300-88-0023 or via email to home@logon.my to request a Return or Exchange Authorization within 14 days from the day your order is MADE.
2. Please have the following available when calling Logon Customer Care or include it in your email:

Order no:

Your name and contact no:

Product SKU number:

Product to exchange (if applicable):

Reason for return or exchange (Optional - so that we can improve!):

Few photo or video (handphone standard is sufficient, no need studio photography. ) of the item, show us where is the problem

3. Once we receive your request for return or exchange, we will contact you within 5 business days for further instructions. To exchange item, please let us know the item you would like to have in exchanged.
4. Once your product return is received and inspected by us (usually within 7-14 working days of receipt), your refund will be processed and we will contact you to arrange the refund.
5. Buyer will be responsible for all delivery cost incurred for returning the item to Home Trend.TAKE NOTE: Please Contact Us for complete return instructions before you ship anything back to us.

Home Trend reserves the rights to decline any return request if the reason for return or product condition falls beyond the platform return policy published herein.

*Recommended: We suggest adding a tracking number or delivery confirmation on returned packages to ensure your item is safely returned. Logon will not be liable for any lost or stolen return packages during transit/delivery.*Please Note: All Sales and Promotional Items are not eligible for Returns, Exchanges or Warranties.

Refund or replacement will not be applicable for the following situations:

a) Original packaging missing

b) Any item that has been worn, or altered.

c) Used items (for cosmetic and other personal items such as under garments, adult toys)