Buisness games

T&D method that permits participants to assume roles such as president, controller, or markting vice president of two or more similar hypothetical organizations and compete against each other by manipulation selected factors in a particular business situation.

In-basket Training

T&D method in which the participant is asked to establish priorities for and then handle a number of business papers, e-mail messages, memoranda, reports, and telephone messages that would typically cross a manager's desk.

Online Higher Education

Vestibule system

T&D delivery system that takes place away from the production area on equipment that closely resembles equipment actually used on the job
- removes employee from pressure of having to produce while learning
- Emphasis on learning skills required by job

Simulators

Management Development

consist of all learning experiences provided by an organizations resulting in upgrading skills and knowledge required in current and future managerial positions.
- imperative managers keep up with latest developments in their fields while managing ever-changing workforce in dynamic environment
- first-line supervisors, middle managers, and executives may all participate in management development programs

Mentoring

approach to advising, coaching and nurturing for creating practical relationship to enhance individual career, personal and professional growth and development.
- mentor may be located elsewhere in organization or in another firm
- relationship may be formal or informal

Reverse Mentoring

Orientation

Benchmarking

Process of monitoring and measuring a firm's internal processes, such as operations, and then comparing the data with information from companies that excel in those areas.
- focus on metrics such as:
- training costs
- ration of training staff to employees
- whether new or more traditional delivery systems are used.

Orgainization Development (OD)

Planned and systematic attempts to change the organization, typically to a more behavioral environment.
- Designed to develop more open, productive, and compatible workplace despite differences in personalities, culture, or technologies
- Applies to entire system, such as a company or plant

Survey feedback

Process of collecting hata from an organizational unit through the use of questionnaires, interviews, and objective data from other sources, such as records of productivity, turnover, and absenteesim.
- can create working environments that lead to better working relationships, greater productivity, and increased profitability.

Quality circles

Team Building

Conscious effort to develop effective work groups and cooperative skills throughout the organization.
-uses self-directed teams
- small group of employees responsible for entire work process
- members work together to improve their operation

Sensitivity training

Organization development technique that is designed to help individuals learn how others perceive their behavior.
- no agenda, leaders, autority, power positions
- people learn through dialogue
-participants encouraged to learn about themselves and others in group
-Also known as T-group training.