Web Chats

Chat bot

CLIENT
TESTIMONIALS

We have been working with 1Point1 for last 10 years and the association has been wonderful.
1Point1 Team has always been supportive in all aspects of our demands and have been
diligent in making the contact centre operations run as per our expectations.

WEB
CHAT

The increasing popularity of messaging apps has
demonstrated that increasing number of people now prefer to
chat instead of calling for instant conversations. In addition to
phone numbers and email IDs, the netizens visiting your
website also wish to see a chat window there to get the
information they need in minimum time

ENHANCE
PROCEEDINGS
WITH INNOVATIVE
TECHNOLOGY

1Point1 offers tailored chat bots that
you need to instantly acknowledge and
greet the visitors landing on your
website.

Our chat engines facilitate new generation customer services
and help you in addressing enquiries, resolving complains and
offering troubleshooting support to your customers. With
customised chat bots offered by 1Point1, you can also improve
your lead generation, qualification and nurturing activities.

We can help you maximise your ROI by linking your
chat bot with CRM platform.

By applying advanced automation technologies, we also enable live data collection abilities through
chat sessions on your websites. Obtaining business intelligence is simpler with Artificial Intelligence
(AI) chat bots and machine learning. 1Point1’s team will help you discover the trends, decipher the
previous conversations with customers / prospects to understand their expectations and learn what
made them unhappy or dissatisfied. Such insights can be used to improve regular processes and tailor
products or services for better business outcomes

Talk to a 1Point1 representative to Integrate chat bots
with your websites and transform your customer
experience while capturing more business
opportunities with this technology.