Frequently asked questions

Use a strong password containing a mix of letters, numbers and symbols. Turn on 2-step verification to further protect your account.

What are SEPA payments?

The Single Euro Payments Area (SEPA) is a format for cross-border payments within the European Union. SEPA facilitates bank transfers made in euros, meaning that payments between countries in the EU/EEA are equivalent to domestic transfers.

Why do you need my personal details?

BTCBIT.NET adheres to international anti-money laundering regulations and is required to verify customers as part of the KYC process.

What are your hours of service?

Our exchange is open 24/7. Transactions are processed in real time.

How long does it take to verify my account?

The verification process typically takes 15 minutes but can take anything up to 12 hours in certain cases.

About BTCBIT

BTCBIT.NET is a secure, reliable and fully regulated cryptocurrency exchange based in Poland, with operational offices in Latvia and Estonia. Our company provides a safe platform to buy and sell various cryptocurrencies including Bitcoin, Ethereum, Litecoin, XRP, Dash, Zcash and Ethereum Classic. Advanced technologies and professional expertise make for a superior trading experience for all our customers. Our website is mobile friendly so you can trade cryptocurrencies on your smartphone or tablet with confidence.

We strive to make your trading experience as smooth as possible by offering superior encryption, on-site real-time market data, a cold storage policy for your peace of mind, and superfast transaction processing. Join our referral scheme and earn a referral bonus whenever a trade is initiated through your referral link.

How does BTCBIT.NET cryptocurrency exchanger work?

Our trading platform has a simple interface. You will be able to exchange
money on the
site after a few steps:

• Register on the service creating your personal profile.

• Go through the verification process of the account. You will be asked to provide
personal
and customer documents in accordance with the AML policy and international KYC
requirements. You
will also need to prove your address.

• After completing the above stages, you can start to buy, sell, and exchange. The
online
calculator will show the final result of the transaction. The service records all the
transactions and you are able to review them any time in ‘Transaction history’.

BTCBIT.NET is a reliable cryptocurrency trading platform. With
the help of our
service, you can make the exchange of such electronic currencies as: Bitcoin, Ethereum,
Litecoin,
Zcash, XRP, withdraw them to a bank account, a private bank card or replenish your wallet.
The
exchanger enables you to buy and sell cryptocurrency instantly and this feature
distinguishes
BTCBIT.NET from the other services. The customer will spend no more than 15 minutes on all
stages of
the transfer.

Why BTCBIT.NET?

Protection

The BTCBIT.NET service guarantees the most secure transaction with Bitcoin, Ethereum,
Litecoin
and many other available electronic currencies. We can guarantee 100% security and
protect
the
privacy of all your data.

Fast exchange

We will help you quickly and conveniently carry out the necessary transactions with any
of
the cryptocurrencies presented on our service, saving such a valuable resource as your
time.

Reliability

We guarantee a high level of security during every transaction that you carry out
through
our service. You can be calm, because day after day, we are working to improve the
quality
of service to our customers.

Technical support

The BTCBIT.NET service team is always ready to help you in the shortest possible time in
any
situation that caused you difficulties and answer all your questions.

Convenience

A simple and convenient interface will help you to carry out all the necessary
transactions
in the shortest possible time, even if you spend your first exchange in life.

Our service is a system created on the basis of modern software and containing
the whole set of
necessary functions for convenient and safe exchange of the most common types of electronic
money.

The main advantages of BTCBIT.NET exchanger are its versatility, safety, and
time-saving.