ABB together with its customer Gedeon Richter won in the solution provider category. ABB was selected because they went beyond Gedeon Richter’s original requirements and provided solutions that helped to improve process robustness, maintain education level of the employees and most of all reduced potential human errors. It required more than just providing automation solutions but it meant understanding the process, understanding the requirements of the pharmaceutical industry, especially biotech and understanding cGMP and its new trends. This again just like in case of SANOFI requires excellent customer focus.