Thermo Fisher Scientific to launch Global Customer Solution Centers

Initiative will see numerous facilities opening around the world to support scientists through development of next-generation chromatography and mass spectrometry solutions for (bio)pharma and the food and beverage industries

Thermo Fisher Scientific plans to open multiple Global Customer Solution Centers, the first in India and China, followed by additional centres in the US and Europe. The Customer Solution Centers will be equipped with the latest chromatography and mass spectrometry equipment to develop the next generation workflows for the food and beverage, and biopharma markets.

The centres will be staffed with industry experts and each centre will be equipped with sample preparation technologies, such as accelerated solvent extraction systems and chromatography platforms (ion chromatography, gas chromatography and liquid chromatography) coupled to industry-leading mass spectrometry solutions, such as high-resolution, accurate-mass (HRAM) Orbitrap mass spectrometry technology.

The new Global Customer Solution Centers will focus on meeting and exceeding the demands of scientists by developing critical workflows and integrated solutions that help advance chromatography and mass spectrometry worldwide.

Intending to overcome key challenges such as global food security and the need to develop novel therapeutics faster, each Customer Solution Center will serve as a unique hub for scientists, customers and regulatory bodies to collaborate with Thermo Fisher experts.

Jakob Gudbrand, President of chromatography and mass spectrometry at Thermo Fisher Scientific, said: "Our network of sites will create hubs around the globe for scientists, collaborating organizations and regulatory bodies to work together and develop workflows that will make the world healthier, cleaner and safer."

Each site plans to drive towards quality by design (QbD) across the pharmaceutical markets to help increase product quality and yield, to develop more efficient and lean manufacturing processes. To collaborate with food regulators and standards agencies to develop methods to help ensure the global food supply is safer and healthier for human consumption. And enable partnerships with customers and organisations in the development of next-generation workflow solutions in chromatography and mass spectrometry.

Christian Huber, Professor at the University of Salzburg, Austria, commented: "The analytical tools we develop have significant potential of eventually being implemented in routine analytical workflows for quality control. Our cooperation with the new Thermo Fisher Bio/Pharma Customer Solution Centers offers the possibility of employing the latest workflows for molecular characterization based on cutting-edge high-performance liquid chromatography and mass spectrometry."