Support or pre-sale questions

For support, we have included the documentation file for your reference. You can also join the community for more help at our official forum.

Please note that we don’t answer support requests in the comments section. However, feel free to ask any presale questions there and we’ll try our best to reply asap.

Changelog

Sep 20, 2016 – Version 2.0.8

404 error no longer occurs when user transfers among tabs in the author's profile page
"Filter By" text is seamlessly translated
Bug in Category selection in the Ask a Question & Create a Poll modals on the RTL site is fixed
Infinite Scroll now functions seamlessly when user chooses a tag
Update the error notification display in the Create a Poll modal
Comments won?t be automatically published if "Comment must be manually approved" is enabled
Users are properly redirected to user's profile when they click on the name of people leaving comments in the poll detail page
Blog posts whose length is too long are now paginated on both desktop & mobile
Question Category & Question Tag pages are seamlessly paginated
Resolve the pagination issue when you set Blog page as the Front page
[Mobile] "Contact" button in the User profile works well on mobile (iOS)
[Mobile] The detail question page is properly opened via link shared on Facebook

Aug 8, 2016 – Version 2.0.8

Poll is seamlessly displayed in the questions page whether you enable the "Infinite Scroll" mode or not
Resolve the filter issue in the search page
Voted polls are no longer shown in the "Unanswered" tab from this version
"Maximum length" works properly now when user uses input texts from the browser's cache
Fix the responsive bug when you rotate the tablet
The "Filter bad words" now functions properly
You cannot enter the negative number & special character in the "Send Email From" field from now on
Notification is no longer displayed when you have already chosen the category
Poll question is seamlessly displayed in the search bar
UI of polls in the homepage & search page are identical
[Mobile] Poll is seamlessly searched on mobile
[Mobile] Correct the search category function

July 11, 2016 – Version 2.0.7

Better UX in the file page.php
Add "Sign in" link in the "Forgot password" form
[Mobile] The text ?Sign in with? in the intro page is now translation supported
User can embed YouTube video in comment and answer section
Terms of Service and Privacy Policy pages now have two separate page templates
"Recent comments" widget on the left sidebar describes specifically user's activities in a question
Invalid reCAPTCHA is no longer shown in the "Ask a Question" form when you disable reCAPTCHA for Questions
Hide "Update Database" announcement after successful update
Remove Poll tab in the user's profile when Poll Maker feature is disabled Display the exact number of members in the "Users" page
"Polls Per Page" is appropriately replaced by "Questions Per Page" text on the Homepage
[Mobile] Users now can change profile picture from mobile

June 03, 2016 – Version 2.0.6

[Mobile] "Remember me" for login
Correct format when editing a bulleted or numbered list
Translation support for Poll form
reCAPTCHA verification once signing up

May 21, 2016 – Version 2.0.5

Turn off the Pump on Q&A Site
[Bug fix] "Uploading" is added when inserting a picture
[Bug fix] Captcha can display in Create a Poll tab
[Bug fix] Display the exact number of QA Related Questions
[Bug fix] Syncing a number of tags between desktop & mobile version
[Bug fix] Translation Support
Other bug fixes

December 08, 2015 – Version 1.6

SEO support with Schema Markup and Yoast SEO Plugin
[Mobile] More features, better display, improved search flow
Contact Form 7 Plugin compatibility
Email notification of new account activating, new badge, and reported question
Results in accordance with chosen sort
Answer editing function works well on Firefox

November 06, 2015 – Version 1.5.6

Major updates on mobile version:
User on mobile can log in by social network accounts
Get redirected to question detail page after submitting question successfully
Quick and easy new user registration
User can submit the question when ticking on the reCaptcha
Translation feature works seamlessly
Further features improved, enhancing smooth user flow:
Sub menus are now available in front-end
Author gets point reward when his/her pending question is approved
Ranking table based on high points automatically updates the ranking order
The "Edit profile" lightbox can be closed using the close button
When typing comment for a post, press ?Enter? to start a new line
User interface typically updated, demonstrating a professional display:
Title and tagline no longer in duplicate
Search box in blog section better repositioned
Irrelevant code and dividing line on left sidebar removed

September 28, 2015 – Version 1.5.5

Compatible with WordPress 4.3
Bring back Ban function and Manual Set Point
Add Alt Text and Description for Image
Bug fixes

July 20, 2015 – Version 1.5.4

Change password in mobile version
Add ALT text and description for uploaded images
Assign H1, H2 tag for Question title and Blog post title

December 08, 2015 – Version 1.6

SEO support with Schema Markup and Yoast SEO Plugin
[Mobile] More features, better display, improved search flow
Contact Form 7 Plugin compatibility
Email notification of new account activating, new badge, and reported question
Results in accordance with chosen sort
Answer editing function works well on Firefox

November 06, 2015 – Version 1.5.6

Major updates on mobile version:
User on mobile can log in by social network accounts
Get redirected to question detail page after submitting question successfully
Quick and easy new user registration
User can submit the question when ticking on the reCaptcha
Translation feature works seamlessly
Further features improved, enhancing smooth user flow:
Sub menus are now available in front-end
Author gets point reward when his/her pending question is approved
Ranking table based on high points automatically updates the ranking order
The ?Edit profile? lightbox can be closed using the close button
When typing comment for a post, press ?Enter? to start a new line
User interface typically updated, demonstrating a professional display:
Title and tagline no longer in duplicate
Search box in blog section better repositioned
Irrelevant code and dividing line on left sidebar removed

September 28, 2015 – Version 1.5.5

Compatible with WordPress 4.3
Bring back Ban function and Manual Set Point
Add Alt Text and Description for Image
Bug fixes

July 20, 2015 – Version 1.5.4

Change password in mobile version
Add ALT text and description for uploaded images
Assign H1, H2 tag for Question title and Blog post title