Bergen Linen FAQS

Bergen Linen is happy to answer your questions.

What is your billing system?

Although there is a complete billing system in place, we understand the importance of offering customization to suit an individual client’s needs. You can choose to pay via cash, check, credit card, or automated ACH drawdowns.

How often do you pick up and deliver? What about holidays?

The simple answer is – as often as it takes. Bergen Linen is a seven day operation designed to meet all of your needs. A restaurant may only require one or two visits per week; a hotel may require service 365 days a year. Whatever the case, we have you covered.

Do you offer “emergency” services?

Absolutely. When a situation arises which requires servicing on an off-schedule day, you can count us. Our job is to make your establishment run as smoothly as possible. Even major disasters – such as water damage, boiler puff backs – can be remediated by our full-service 24,000 sq ft facility. Keep our number handy for such emergencies.

What are some of the benefits in choosing table linens?

Did you know diners prefer cloth linens over paper table settings? People definitely choose their restaurant for the food that is being served. However, ambience is also key to a foodie’s experience. Your decor should match your cuisine’s excellence. It is also beneficial to your guests’ health. Clean, crisp table linens reduce the exchange of bacteria.

I’m interested in custom table linens. Where can I see the swatches and available size options?

Bergen Linen offers a wide range of colors and sizes. At times, clients request to borrow a chair cover or swatch so they may test at their venue; we will always do our best to work with you. For additional information regarding linen options, please email info@bergenlinen.com or call (800)789-8115. Looking for something a bit more out of the ordinary? We can usually procure custom pieces to fit your special needs.

May I visit your facility?

Of course, Bergen Linen would be happy to offer you a tour of our plant. With your busy schedule, it is also understandable if you choose to meet at your facility. Either way, a Bergen Linen team member would be pleased to meet with you. Please call (800) 789-8115 to schedule your tour today.

How will you assess my needs properly?

A brief sit-down consultation seems to be the best way to assess what service(s) would be beneficial to your establishment. With services ranging from linen rental to cleaning of customer-owned goods, you will be able to customize a ‘plan’ that suits your needs specifically. Some of our clients appreciate our commercial cleaning services as an additional value. Although you certainly have daily cleaning routines, you may wish to take advantage of Bergen Linen’s full-site periodic maintenance; this sort of treatment could include your carpets, area rugs, upholstery, fabric walls, window treatments and tiled floors. Protect your investment in your establishment’s decor with regular care which prolongs its life and keeps it looking like new for as long as possible.

Why choose Bergen Linen?

We are a privately owned and operated facility. All of us at Bergen Linen share a mission to provide the highest level of fabric care and customer service. Through constant quality control monitoring, you can be ensured your linens will be returned guest-ready. Items with noticeable stains and tears will be removed from the rotation. Being eco-friendly is also an important aspect of our company. To learn more, please visit our ‘green‘ page.